PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,883,792 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 6, 2022
Not reliable, 90 percent of the time. I have called and emailed regarding the very poor service. I cannot text or send photos either. I have also spent much time online going through your help app and following instructions with no success and spent much time in the phone with your tech with Little to no success. Sincerely, Mary **
Greetings, Mary! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to our Tech Support department directly at 1-800-768-4360.
Greetings, Mary! We regret to hear that you are experiencing issues with sending SMS and MMS messages, please accept our apologies for any inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. An agent will also be contacting you to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 6, 2022
I am very pleased with the service and cost associated with Pure Talk after the first three months. My only request in that we are able to use our phones for international calls, instead of using the monthly fee for such access. Thanks for a wonderful experience!
Hello, Timothy! We are delighted to hear that you are enjoying your PureTalk service! Regarding international calls, the PIN may be purchased once a month, as it is valid for 30 days or until the balance has been used. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 6, 2022
We transferred 4 lines from ATT and the reception we used to get was good. After switching to PureTalk, the reception went down...so much so that I had to move my office from where it was to the kitchen area in our house. Now I get good reception in the kitchen. Very frustrating.
Greetings, Ronald! We regret to hear that you are experiencing poor signal, please accept our apologies for any inconvenience you have been caused. Signal may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete any available updates. Once this has been completed, go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 5, 2022
Customer service seems to lack the knowledge to answer questions. When I called to set up my voicemail, no one seemed to know how to do it. I figured it out myself. Also, when calling to figure out what happens if I run out of data, these people just said, "Oh nothing, it will just slow down." Other than the lack of accurate info, I'm super happy with PureTalk at this time.
Greetings, Pamela! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
I have to say, at first, I was a little skeptical. Not anymore!! I am so glad we switched. I have been telling all my friends and family about the incredible service. I was most impressed while traveling, again I was concerned I would not get the same coverage, but I was proven wrong. Coverage was great.
Hello, Kim! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 5, 2022
We switched from Verizon to PureTalk a few months ago and I have to say, our cell phone reception/connection services went down noticeably so, enough to where I called PureTalk to switch back to Verizon as your PureTalk svc. rep mentioned to the effect of there was going to be cell phone tower update (via ATT?) coming on board soon? So, in the meantime, we're going to wait it out and see if that does in fact happen and makes a difference. If not, we'll be switching back to Verizon as soon as able.
Greetings, Kathleen! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
This has not been the seamless transition I anticipated. Voicemail is not working properly. I'm often unable to text photos... works randomly. It's a bit clunky. I set my son up on a separate account and his service has been sporadic at best.
Greetings, Nancy! We regret to hear you are experiencing issues with service. Please accept our apologies for the inconvenience this has caused. We have provided the steps below to help resolve your voicemail issue. An agent will be reaching out to you shortly to provide further assistance with your MMS issue. Thank you for your feedback, it always helps us improve the PureTalk experience.
To reset your voicemail, you may go online at www.puretalkusa.com and go to:
- Sign In (next to the Shopping Cart icon on the top right of the screen)
- Log in
- Click Plan
- Choose your number
- Click on Reset Voicemail
After this, power your device off, wait 15 seconds then power it back on. You may access your voicemail by dialing your phone number into your device or by holding the number one.
Reviewed July 5, 2022
The price is awesome, but advertisement did not make it clear that you need an unlocked phone for this to work. Also, there's no option for prioritization in busy areas, so I still get slow speeds in busy areas. Service is a bit slower than I used to have at T Mobile.
Greetings, Conor! Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible with PureTalk service. Regarding your data speeds, to ensure optimal performance, verify your device is using the latest software update by connecting to Wi-Fi and going to Settings > General > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
Hotspots don’t work. I have tried multiple times with the tech folks to resolve this issue to no avail. I need this functionality and support is sorely lacking. My hotspot issue is not regarding the Android issue which is heavily documented in tech blogs online - I have an iPhone.
Greetings, Kathleen! We regret to hear that you are experiencing issues with your mobile hotspot, and would like the opportunity to troubleshoot this issue further. A private message will be sent shortly to gather your contact information, as a member of our Tech Support team will be reaching out to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
I love your customer service. It's great, I like that I get a person right away, but my phone reception has not been good at all, and my phone will randomly not be able to make or receive calls/texts at all even if I have reception, and my husband's voicemail has not been right since we switched.
Hello, Stephanie! We regret to hear that you are experiencing issues with your PureTalk service, please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, please test your service connection. Our Tech Support team has enabled the visual voicemail feature for each line of service, please be aware this feature is only guaranteed to function on iPhone devices 6s and above. Visual voicemail may not function on all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
We use wifi calling at our home (no cell service). We have trouble with photos in texts, especially a group text. Often even a regular text will not work - seems it’s usually to someone that doesn’t have an iPhone. Any solutions? Thanks!
Hello, Rosemary! We regret to hear that you are experiencing issues sending text messages, please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, please test your service connection, you may be required to sign back into your home Wi-Fi network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
It’s hard to get through and when I did trying to explain to the rep my request took forever. Then I was on hold for 10 min. With automatic payment I did not know I would be charged for paying early and then not have data replenished then have to purchase more data as well and not receive the full data amount.
Greetings, Janann! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. Manual payments are subject to a $5 transaction fee, if your account is enrolled in autopay, billing will occur on the billing date and you will not be charged an additional fee. Once the service payment is successful, your high-speed data will be refilled. If all high-speed data is used, you may upgrade your service plan or purchase additional top-up data by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
Bait and Switch on Phone prices. Still do not work correctly. No place I can go and get real help. No shopping allowed. If you don't buy phones right away the prices go way up. If you don't spend hours on phone getting transferred to different people all the time listening to the same recording after every transfer their third-party vendor uses the same delay tactics on the website, only to tell you that you waited too long to buy phones at the discount rate.
Greetings, George! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. To qualify for the promotional pricing you must:
Activate a new line of service and port in a number
Activate the line within 30 days of receiving the device
Qualify for device financing
Remain on one of our Unlimited Talk, Text, and Data plans for the duration of the 30-month conditional sales agreement
Remain on Auto-Pay
At this time, your account no longer qualifies for the Instant Phone Discount, as the PureTalk service is active. A new device may be purchased by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. While our Customer Service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 4, 2022
Switched over from AT&T and have not noticed anything different. Except.... I'm paying less than half what I paid before!!!! Very satisfied!!! I would encourage everyone to make the switch.... You speak to American English speaking people here in this country when you call in for anything.... That is well worth it!
Hello, Martha! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 4, 2022
I had connection challenges when I moved from my old SIM card and support was incredibly persistent in driving to the resolution to include reliably calling back in the many cases I had to restart the phone. Well done, I hope the tech is well treated for her resilience on that call!
Greetings, Mark! We are delighted to hear that you are enjoying your PureTalk service, and that our Tech Support team provided such great customer service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 4, 2022
The service was great and the customer support has some of the best people. They make you feel like you really matter and they actually care about you as a customer. I had to switch because of signal at my location but if I ever move then PureTalk will be at the top of my list of phone service to switch back to.
Greetings, Daniel! We are so glad to hear of your great experience with PureTalk! Regarding the signal issues, service may be affected by terrain or local structures. We hope that you will try PureTalk again in the future! Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 4, 2022
Setting up my phone failed at 1st, & I was left without phone service, for several days. It took my, electronics tech hubby, to call, & help walk the rep through resetting the service slower, so that it finally worked. She was doing it too fast, & it wasn’t giving the system a chance to completely reboot.
Hello, Dina! We are pleased to hear that you are enjoying your PureTalk service! We sincerely apologize that you were without phone service during the initial setup. Despite the network issues, we are so glad to hear that your service is functioning properly!
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 4, 2022
We are happy with PureTalk. It’s true—service is no different from the major carrier before (they have sent us discounts since changing services). Yet, we changed service too because we are more interested in a business being a business and serving all its clients and staying away from the social issues—unless patriotic and helping veterans.
Hello, Marlene! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 3, 2022
I was told my phone would work with Puretalk but 2 months in they said my phone (4G) was listed on 3G shutdown. Hold for over 2 hours for technical support. Said call me back the next day but they didn't.
Greetings, Sylvia! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 3, 2022
Before signing up with Pure Talk USA, I had been with several major cell phone services...without question Pure Talk has provided me with superior service in every way..including the best customer service, as well as best coverage. As a result of my experience, I have highly recommended Pure Talk to everyone I know. Thank you Pure Talk for a great experience!
Hello, Kathleen! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 3, 2022
I switched to Pure Talk to save money. I have had problems getting issues resolved; it is very hard to get anyone to talk with me about the situations I have experienced. It took a car wreck at about the same time as the Verizon switch to get answers to my primary problem. I am still having trouble with voice mail and cannot figure out what to do and what the problem is.
Greetings, Helen! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We would appreciate an opportunity to look into this matter further. An agent will be reaching out to you shortly. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed July 2, 2022
I haven't had any trouble with my Pure Talk cell phone connection. I have noticed that I only have 2 bars usually but the connection is good and I don't think I miss out on anything. Thank you for the good service and I especially appreciate the lower bills.
Greetings, Lyla! We are excited to hear that you are enjoying your PureTalk service! Regarding the service issue, signal may be impacted by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network.
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 2, 2022
This company has made phone service affordable for the average American family. It has been a huge blessing for us to have been able to reduce our monthly phone bill so much. We have two teen daughters soon they will each require a phone number with service, PureTalk will make this feasible and easy once we decide to pull the trigger on adding them to the plan. I would highly recommend PureTalk to anyone but especially families.
Hello, Yonah! We are pleased to hear that you are enjoying your PureTalk service, and that your monthly bill has decreased! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 2, 2022
No overseas service. Had to update all my contacts to add area code before I could get connected. Service came in and out. Tons of dropped calls. Poor customer service. I would not recommend you to anyone. Improvement needed.
Greetings, Jerilynn! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. We now offer international roaming in Canada and Mexico, with additional countries ensuing! Regarding the dropped calls, service may be impacted by terrain or local structures. It is our hope that you may try PureTalk again in the future, if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 2, 2022
The worker guided me to get my phone to work. I am a SLOW LEARNER, and she had the patience of a SAINT with me, but Praise the Lord we got my phone all set up; it works perfectly. I am a HAPPY CAMPER!!
Hello, Raymond! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 1, 2022
Started out rough. We provided phone info only to find out after sign up that our phone was not compatible. We had to buy a new phone from Puretalk which was an unexpected cost so we went with a basic one. We can't really test data usage because the phone is awful. Also, activation was clunky and took far too long.
Greetings, Ron! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. If you are experiencing issues with accessing data, your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 1, 2022
I had previously been with another provider for over a decade in cost. Got astronomical. Since I switched over to Puretalk, everything has been the best of service with no issues. I'm also enjoying the fact that I'm paying $200 less than my prior bill per month
Hello, Marty! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 1, 2022
Did not have vm available on phone to set up. For some reason did not carry over with new sim card. Also, phone conversation was garbled, which was a problem before Pure Talk. Customer service rep was able to fix both problems
Hello, Tom! We are pleased to hear that your voicemail and call clarity issues were quickly resolved! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 1, 2022
I have a fairly neutral experience with PureTalk. The process of setting up my phone to work properly with them wasn't easy or seamless. Their customer support was mostly good (I ended up speaking with about a half dozen different help agents over the process of several different calls). I like that the support is based in the south, however the wait time on hold was almost always around a half hour, which is unacceptably long. I hate calling for support anyway, would rather find answers and help on the website, but that help section is inadequate. A better option than being stuck on hold for so long would be if they offered an option to have an agent call back when available.
Greetings, Bruce! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 1, 2022
For the first two months of service, I was not able to download text items (pictures), or send pictures. Called for help and that did not work. Another month goes by. I called again and the person was able to help me. It was some issue with the SIM card. Got that fixed. Now my phone drops calls, both outgoing and incoming. I restart the phone and this seems to temporarily fix the situation for about a week. Then it starts again. I purchased two chips. I refuse to put the second one in my wife's phone. I will pay a higher monthly fee for hers to keep it working.
Greetings, Alton! We regret to hear that you are experiencing issues with calls. Please accept our apologies for the inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed June 30, 2022
The network speed is very very very slow. Even though I have four bars signal strength and 5G. Connections are unstable and very very slow. Is there a setting on my phone that would improve this? Any suggestions would be appreciated.
Hello, Jeff! We regret to hear that you are experiencing low data speeds, please accept our apologies for any inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Once your high-speed data has been utilized, your device will begin using low-speed data. The data will be refilled on your next billing date, or you may purchase additional data by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 30, 2022
I’ve only had one real issue. When I called customer care, the lady took care of it quickly. Very satisfied with the service I’m getting with Pure talk! I have told all my close friends to switch to pure talk.
Hello, Brook! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 30, 2022
This phone does not work. Battery won't hold a charge. No signal. No income or outgoing calls. I contacted a representative 4 times with no luck through all the tech info. Nothing is working. Cannot get anywhere to fix the problem. I paid for this phone and now have no service. I want to discontinue service but I want refunded for this junk phone. I will not recommend your product. I was told by a person with this company that there has been problems with this type of phone.
Thank you for your feedback, as it always helps us improve the PureTalk experience.
Enter the information below. The same steps need to be conducted on the device for message settings.Name: Pure Talk (ALL CAPS)
APN: RESELLER (ALL CAPS)
MMS proxy: proxy.mobile.att.net (all lower case no spaces)
MMS port: 80
MMSC:http://mmsc.mobile.att.net (all lower case no spaces)
Authentication Type: None
APN protocol: IPv4/ IPv6
APN roaming protocol: IPv4
Reviewed June 30, 2022
We have been very happy with the coverage and price our Pure talk. No issues, just great coverage at an awesome price. After all, who needs unlimited data? We rarely use up our monthly data and it's nice to know that we won't be charged for going over.
Hello, Donovan! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 30, 2022
It took me over 8 hours over a 2 day period to get my service started. My phone still doesn’t get 4g. I’m not happy with your service and certainly not the time it takes to take to someone. I’m not going to tell anyone to switch to your service. Shawn Hannity saying you can switch in 15 minutes is not true.
Greetings, James! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Regarding your signal strength, this may be impacted by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 30, 2022
I live in an area where there’s poor reception. In spite of that, I get as good a signal as I did before when I used a major carrier. That’s great! But when I check the app to find out how many GBs I have left, sometimes the information is not there. Also, there is no explanation for fees in the billing.
Greetings, Jeanne! We are so glad to hear that you are enjoying your PureTalk service! We recommend logging into your Account Portal and selecting the 'Plan' tab to view your available mobile data for the current billing cycle. Regarding the billing fees, monthly invoices may be viewed by logging into your Account Portal and selecting the 'Billing' tab. From here, you may view your invoices and the complete tax breakdown. PureTalk does not charge service fees, the billing includes your service plan and applicable federal, state, and local taxes. If a manual payment is made, you will be subject to a $5 transaction fee, this may be avoided by remaining on autopay. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 30, 2022
I don't feel we have as strong a signal as before, but I am happy with the cost and data. I am also happy to know that all my payment does not help support ultra-liberal special interests. So overall I am not unhappy with the program.
Greetings, Nona! We are pleased to hear that you are enjoying your PureTalk service!
Regarding your signal strength, this may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 30, 2022
I am enjoying the phone service, it works. I makes the calls, and people calls me, My phone calls goes thru. I am enjoying the 5G experience. I do enjoy the low price. I have no problems with making phone calls and receiving phone calls.
Hello, Stephen! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 30, 2022
We only signed up with PureTalk, because their original representative verified/confirmed that our phones were on the Puretalk list of service, and that they could provide continued/uninterrupted service to our specific phone model after the 3G shutdown. 4 representatives confirmed this. We experienced dropped calls/straight to voicemail/no call capability, text and connectivity issues. We have yet to receive our refund of $221.94 for services/coverage they did not/could not ever provide.
Greetings, Mark! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Regarding your refund, we are sending you a private message for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2022
Works very well for less money than the BIG boys! Sometimes saying less is more and paying less is also more. Very happy with my experience on Pure Talk and look forward to many years of consistent service. Have a nice day!
Hello, Chester! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 29, 2022
It's absolutely frustrating that from day 2nd from porting my cell phone number to Pure Talk on March 31, 2022 I was told the reason my phone was slow it's because I had ran out of data. It's unconceivable. I had T-Mobile before Pure ** and never ran out of the 6 GB. Your agents keep telling me I need to $upgrade$, this is **. I am not doing anything different in how I use my phone/data. The last call I made to you I was told it was my XR iPhone and I needed to take it to Apple. What?
Greetings, Maria! We regret to hear you are experiencing issues with data. Please accept our apologies for the inconvenience this has caused. If your device is utilizing an excessive amount of data, we recommend switching Low Data Mode on. To do this, go to Settings > Mobile Data > Mobile Data Options > toggle on Low Data Mode. If you have Wi-Fi assist enabled, it will utilize your mobile data when your Wi-Fi connection is weak. You may disable this feature by going to Settings > Mobile Data > toggle off Wi-Fi assist. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2022
At best I only have 1 bar, some locations along my road I can get 2 bars. Service is hit and miss unless I get close to a highway or city or town in southwest South Dakota, I'm located 12 miles southwest of the city of Edgemont, SD.
Greetings, Edith! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2022
Hotspot not working on my phone and I'm paying for the more expensive one. And I'm not exactly happy with coverage, it's not as same as I was with AT&T. Also I've been kicked off the network twice and had to reset everything which is kind of hard to do when I have to call customer service and my phone doesn't work. Also I'm out of town usually when it happens.
Greetings, Michael! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 29, 2022
Had a little trouble enrolling our 4 lines with Pure Talk, my husband's and son's phone was too old so we had to get him a new ones. After that, we had no problems and customer support was great trying to help up get it all resolved...
Hello, Paula! We are excited to hear that you are enjoying your PureTalk service!
Regarding the activation process, please accept our apologies for the inconvenience both your husband and son have been caused. We are glad to hear that they were able to upgrade their devices to resume service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 29, 2022
My phone has very weak signal, very low bandwidth and no “visual voicemail”. It’s not exactly “equal to the big guys”. I still have a Verizon line for my job where I’m retiring shortly. I’m truly worried about the future of my phone service.
Greetings, Tim! We regret to hear that you are experiencing poor signal, this may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Regarding the visual voicemail, our Tech Support team has enabled this feature for your line of service. Please be aware, this feature is guaranteed to function on iPhone models 6s and above, this may not be compatible with all Android devices. You may power cycle your device, then open the Phone app to test f this feature is available. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2022
Have been with former carrier since 1996 - was always reluctant to change because their service was great. I finally decided to give it a try and have not been disappointed. Same great reception and service area. Glad I took the leap.
Hello, Carol! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 29, 2022
Cell service is just ok. Data connectivity is not good. Regardless if there is available 5G or WiFi, my phone is slow to connect. I don’t love the payment plan option either with a requirement to use a debit card. I prefer to use a credit card for rewards points.
Hello, Lora! We regret to hear that you are experiencing low data speeds, please accept our apologies for any inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure that your device is properly connected to the PureTalk network. Once your high-speed data has been utilized, your device will begin using low-speed data. The data will be refilled on your next billing date, or you may purchase additional data by logging into your Account Portal and selecting the 'Add-ons' tab. Regarding payments, we accept both credit and debit cards. If you would like to update your payment method on file, you may do so by going online to www.puretalkusa.com and logging into your Account Portal, then selecting the 'Billing' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2022
We don't like anything about PureTalk beyond the price. BOTH number portings required multiple contacts and way too much time on the phone to get it done. Limiting Group Text recipients to ten is insane. My wife's mobile STILL doesn't have data... If anyone asks, I would NOT suggest PureTalk.
Greetings, James! We sincerely apologize for the experience you both have had with PureTalk thus far, as providing an optimal customer service experience is our top priority. After reviewing your account, we see that your device is unfortunately no longer compatible with our network. You'll need a VoLTE device to resolve this service interruption. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 28, 2022
I have been pleased with the switch, coverage has been excellent. I have traveled quite a bit and find I am covered most places, and it’s comparable to other major carriers. I also am glad there are no hidden fees, phone call ads, and that my carrier also hold similar beliefs to me. I wish I made the switch sooner.
Hello, Lindsay! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 28, 2022
There are Long wait times, and there was deception in setting up service, which caused me to have to buy a new phone at a higher than normal price. They should have been clear about my old phone not being compatible. Also, The voice mail system has no caller ID, which forces you to listen to soliciting messages. I’ll leave at my earliest opportunity.
Greetings, Saatchirad! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding your voicemail, we do offer visual voicemail for iPhone models 6S and above. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 28, 2022
Excellent service, response time and overall phone operation from the very first day. We are glad we made the switch from AT&T and the price is very good also! We would recommend this phone service to our friends and family.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 28, 2022
I have found Pure Talk to be a reliable cell phone provider. The in - country customer support has been very helpful. As a Navy veteran I appreciate that very much. I have not been successful, however, in acquiring the military veteran's discount. The price is very reasonable. Overall, I'm glad I switched to Pure Talk.
Hello, Curt! We are excited to hear that you are enjoying your PureTalk service! After reviewing your account, we confirm the 15% Military Discount has been applied and is automatically deducted from your monthly service payment. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 28, 2022
We had some issues getting our phones set up. We had to call back 3 times in order to get them set up completely. Whoever we talked to didn’t give us all instructions to complete everything until the last agent. Everything is good now. We haven’t had any more issues.
Hello, Faith! We are excited to hear that you are enjoying your PureTalk service!
Please accept our sincerest apologies for the inconvenience you have been caused regarding the initial activation and setup process. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 28, 2022
One of the best decisions I made...no problems at all; smooth transfer and love getting that LOW monthly bill! Thanks!! No difference from Verizon, my former carrier...great. Great. Terrific, fantastic! Very happy with this cell phone service...
Hello, Carolyn! We are pleased to hear that you are enjoying your PureTalk service and that your monthly bill has decreased! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 27, 2022
The service is excellent as is the pricing. As a small business owner, I always look for ways to reduce costs without sacrificing quality and Pure Talk does that perfectly for me. I also got a new phone at a substantially lower cost than I could have with my previous carrier.
Hello, Jeff! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 27, 2022
I switched from Verizon to Pure Talk about three months ago. I use my cell phone primarily for texting and emergency use so I do not need a plan with a lot of room for data and texting. Pure Talk has provided me with a plan that costs less than one-third of what I could get with Verizon and the service has been every bit as good if not better than what I had with Verizon. My only regret is that I didn't switch sooner.
Hello, Howard! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 27, 2022
Every interaction I have had with a Pure Talk employee has been positive - from setting up my service to working through a few hiccups of porting over our numbers from another carrier. All have been helpful, pleasant, and knowledgeable. We’ve been pleased with the service and look forward to a long relationship with PureTalk!
Hi, Rebecca! Thank you for making the switch to PureTalk! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 27, 2022
Awesome friendly people. The customer service was amazing and I am very happy with this service and the quality. I have recommended this to others as well and sincerely hope they use your services because it is awesome. Daily wire did a great job giving us an incentive.
Hello, Luke! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 27, 2022
Bought Nokia 6300 from Pure Talk, didn't work, sent back and got a new nokia 6300...Again did not work....Spent hours on phone to activate...Long wait times, discourteous and misinformed agents. Customer for 10 + yrs and thinking of leaving due to poor service. Agents did not help me select a new phone so am ordering one from outside pure talk...They did not offer any help with problems could not fix and refused to honor the company's 14 day return policy...It has been a hassle since June 8 with no phone and no help from company agents or even an ok that I would be reimbursed for over 2 weeks with no service.
Extremely dissatisfied with customer service. Most agents do not even know about the 14 day return and have to fight with them and call back in until I get informed agent who knows the policies, and then it is a fight to get them to them to get label and shipping costs paid for..Hey, most companies that ship a defective item give you free shipping when you are returning an item. This company offered nothing. I have been a customer for 10 plus years and this is the hassle I have to go through? I feel that they should pay to have me ship the non working phone back the second time. Am buying a phone else where. I feel they should reimburse me for the time I have not used the service since June 8th and having to order 2 phones and activate them and then find neither is working the way it is supposed to. Fed up.
Greetings, Joan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 27, 2022
Happy with the service! I do wish I had a little better reception at my house! 1 bar is all, honestly though it’s a lot better than Verizon and their billing that even Verizon can’t explain. Your bill is always the same. The wife was a little hesitant but she’s happy now.
Hello, Dean! We are delighted to hear that you are enjoying your PureTalk service! Regarding your reception, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 26, 2022
I wonder why you waited so long to ask. The service with Pure Talk is tolerable now that it's actually working. Two of the three phones on this plan each waited a full week to get the correct SIM card to get activated. Altogether, I spent between 15 and 20 hours on hold to speak with Customer Service which was helpful sometimes and often not. If you weren't $50 cheaper than AT&T I would have gone right back. It sure would be nice to have an apology and some compensation.
Greetings, Mitcha! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our Customer Service department is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. We have applied a credit to your PureTalk account for the time you were unable to utilize service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 25, 2022
I have been completely satisfied with the service and the reduction in the price of my monthly bill. The technical assistance has been good and very helpful. I would highly recommend Pure Talk to any of my friends or family.
Hello, Elizabeth! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 25, 2022
Much better pricing for same service than T-Mobile or Sprint. Fixed incomes need allowances for basic service. We need normal cellphone service, not powerhouse subscriptions that are routinely advertised on radio and TV. Thank you for providing a much needed alternative!
Hello, Cliff! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 24, 2022
Pure Talk is the most incompetent company I have ever dealt with. Nobody in customer service can give you a straight answer. I would never do business with them. Do so at your own risk!!! The entire concept of the company is to get your money then completely ignore you. Every phone call to them has been a terrible experience. No one can give an answer even to the simplest question.
Greetings, William! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 24, 2022
Chip would work. Phone wouldn’t work. Returned phone where it disappeared until I got angry and finally found. On hold at least 45 mins each time I called. Always had to go thru the same story with a different person. Supr in Customer Service said would find phone and Paulette would send email confirming and refund payment I had to make for service didn’t use. Nothing. I had to call and wait forever to find out if it had been found. Never got. Refund. Finally gave up and went with another company after a month of dealing. Had high hopes as I wanted to support conservative causes but ended up spending a lot more overall.
Greetings, Anita! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We are aware of the extended hold time and are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 23, 2022
Getting our phones switched over from another carrier by doing the eSIM card was a little trying due to the wait times needed to talk to tech support. Ultimately new SIM cards were needed and the switch was flawless. Coverage has been good and no appreciable difference in quality has been noticed. A good option at a reasonable price.
Hello, Steve! We regret to hear that you experienced issues activating your eSIMs, and sincerely apologize for the extended hold times. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 22, 2022
In December of 2021, I switched our family wireless phone service from Verizon to Pure Talk. Unknown to us, Pure Talk never fully ported over my wife's number she has had in her possession for 20 years. This failure to fully port over the number resulted in split service, meaning that she was only able to receive calls from iPhone users and unable to receive calls and texts from Android users and calls from landline users. Failure to complete this full port resulted in her being unable to communicate with family and friends. This failure also resulted in missing calls from businesses, doctors, and pharmacies trying to contact her to assist her in her daily life and also in providing her with her insulin and other life-dependent insulin pump supplies, since these pharmacies were calling her on her own number that did not work, unknown to my wife.
Numerous lengthy calls to Pure Talk’s customer service and IT department have taken place in our attempt to solve the issue. Every time we called Pure Talk for help, we always received the run-around, having to start at the beginning with every person who works at Pure Talk, with no one ever really wanting to fix the issue. Resetting all kinds of functions, even completely resetting my wife’s phone did not work. Despite nothing working, Pure Talk never offered or tried to come up with a solution. Just phone calls that would end with either a dropped call or an unsatisfactory end, with my wife’s phone still not fully working.
Frustrated and fed up, we decided to switch carriers in June of 2022, then come to find out that my wife’s number could not be switched to a new carrier because the number was never fully Pure Talk’s number the entire time. We were informed that the company that has possession of my wife’s number is Verizon, but upon calling Verizon they stated that they do not have possession of the number. Somehow, during our time with Pure Talk, my wife’s number was given over to the carrier named Jitterbug. We then talked to Pure Talk to have them talk to Jitterbug to bring back my wife’s number.
At first, Pure Talk’s porting department denied that my wife’s number was in split service, then acknowledged that they did not fully port the number, then finally agreed that Jitterbug has the number. Three attempts with Pure Talk to have them contact Jitterbug took place, with the third time resulting in a customer service supervisor from Jitterbug talking to a porting supervisor from Pure Talk. This last conversation resulted in Pure Talk being perfectly content with Jitterbug having my wife’s number, and Jitterbug being unwilling to cooperate in giving back my wife’s number. The service I have received at every level of Pure Talk has been worse than terrible, and beyond frustrating.
I honestly am not sure how Pure Talk employees who work to solve problems are given their jobs since they never succeeded in working through to fix my wife’s phone. Pure Talk’s inability to function as a phone company has compromised my wife’s very own phone number. I’m unsure of how this will end, but I will continue to fight Pure Talk to restore my wife’s phone number, on an account we have had with Pure Talk for going on seven months now. Companies like Pure Talk and Jitterbug should be fined, shut down, account payments refunded to customers, and made an example of how not to run a business, and in particular, a phone business.
Greetings, Chris! We regret to hear of the experience both you and your wife have had with PureTalk thus far, please accept our sincerest apologies for the inconvenience you have both been caused. Regarding the porting of your wife's phone number, because it is active and owned by Jitterbug, we cannot complete the porting process to PureTalk unless they release it. We regret to advise the phone number in question is unable to be fully ported to our network without Jitterbugs' and the new owner's consent. A new phone number may be activated for your wife's account by calling our Customer Service department at 1-877-820-7873, and that number would be eligible for porting to a new provider. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 21, 2022
It seems to take forever to get a live human being on the phone just to ask a question. I know you promote your service a cheaper than other cell services, but it also makes customer service cheaper as well. All customer questions cannot be answered using just your website.
Greetings, James! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 21, 2022
I wasted more than 3 hours on another phone trying to get my phone to work. Each different phone call I had to wait on average 50 minutes to speak to a representative. First person could not help, second person cut me off and never called back.third and fourth person didn’t help. I am very dissatisfied with the service.
Greetings, MaryAnn! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. Service may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 20, 2022
I have full bars and LTE and my texts and internet take forever to send/load… doesn’t matter what city I’m in, it is always slow and I’m not maxed out on data either I checked. Considering switching back to Verizon, having fast reliable service is worth the extra $20 to me. My phone only runs fast on wifi and it’s just crazy to me. After this next month if it isn’t fixed I’ll be leaving Pure Talk which is a shame since it’s been good until lately and was going to add my family to this but not so sure anymore.
Hello, Nate! We regret to hear that you are experiencing issues with your PureTalk service, please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We recommend tracking data usage by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Plan' tab to view each line's available data and data usage. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 20, 2022
Everything they promised to provide they have done. I recommend them highly to anyone who asks. Even those who don't ask. Thank you to Sean ** for recommending Pure Talk to my husband. I cut my costs to one-half of the cell phone bill I was originally paying.
Hello, Colleen! We are delighted to hear that you are enjoying your PureTalk service, and that your monthly bill has been reduced! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 20, 2022
Your people on messenger tried to help but to no avail. I was using home Wi-Fi to converse. I was asked to try things but I am not knowledgeable enough and messed up. The One plus phone only allows one screen open at a time and I had to go back and forth.
Greetings, Faye! We regret to hear that you are experiencing issues with your PureTalk service, and apologize for the inconvenience you have been caused. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 19, 2022
We recently switched to Pure Talk, we have be somewhat satisfied but have a few issues. At my work place which is inside is usually only have one bar of reception but with Verizon usually 3 to 4 bars. Most times other than work we do fine but we have had a few times where we did not received missed calls. And sometimes our text messages are delayed. Any suggestions on how to improve these issues would be appreciated.
Hello, Richard! We regret to hear of the issues you are experiencing with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Service may be affected by terrain or local structures, however, we will provide troubleshooting steps to ensure your devices are properly connected to our network. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 18, 2022
It took us nearly two weeks to get things ironed out to the point where we had service at the same level as our previous provider. Advertisements say, "as little as ten minutes" but they don't say "as long as two to three weeks." ... Which is the other side of the truth.
Hello, David! We regret to hear of your experience with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. We are so glad to hear that your service is functioning properly! While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 18, 2022
The customer service is one number for all departments? Got transferred to the tech department, ended up back on the main menu, time after time. I wasted 45 minutes of my life waiting to talk to someone. What a joke. The only thing I ask for from a new company is customer service, you have none. I would never have switched from Verizon had I know the service was so bad. I will never recommend your crappy company to anyone. I quit listening to the talk show host who recommended your so called service, he should quit pitching you people.
Hello, Greg! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. If you have any further questions or concerns, you may reach our Tech Support department directly at 1-800-768-4360. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 18, 2022
I recently called to inquire why my phone was only getting LTE data all over a very populated 5G region of Florida. I tried to ask if my settings were correct but the representative I talked to was absolutely no help at all. I was trying to explain to her that friends of mine who are on the AT&T 5G Network that I could stand next to them with the same exact phone and all I get was LTE data. This was all over the Tampa Bay area. We drove from spot to spot to spot to check and everyone was the same always on LTE never on 5G. She was trying to explain to me that it's only certain powers in the region that will allow me 5G coverage on a literally two-month-old phone. Your commercials say that you're on the back of the largest 5G Network yet I can't get 5G coverage anywhere in the Tampa Bay Region. I left T-Mobile for what you all stand for and I'm very disappointed.
Greetings, William! We regret to hear of your experience with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 18, 2022
So far I am happy with the performance and cost BUT other carriers such as Mint mobile seem to offer more high speed Internet access at a smaller cost. Customer service response time could be better. There were times where it seemed like I waited forever to get help.
Hello, Mike! We are excited to hear that you are enjoying your PureTalk service! Our service plans all include unlimited talk and text, and high-speed data ranging from 2GB up to 60GB. We now offer add-on data, which can be purchased at any time by logging into your Account Portal and selecting the 'Add-ons' tab. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 18, 2022
Quick and painless process! It's a pleasure dealing with U.S.A. based customer support and service! So MUCH Better than dealing with AT&T! My call was answered promptly with a real person at the other end! I'm very satisfied with Pure Talk and have no regrets about switching to them!
Hello, Dave! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 18, 2022
I would definitely recommend to a friend! We have been very satisfied with the service that we have received so far. We appreciate having customer service people that speak English and are able to communicate well. We have been pleased with the price and we look forward to a long and enjoyable relationship with Pure Talk.
Hello, Ven! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 17, 2022
I’ve called to get help, and have never gotten help after waiting 40 minutes- very unsatisfactory. The wait time is and was WAY too long, and I’m thinking of switching back to Verizon. What can you do to keep my wife and I as customers?
Robert B **
Greetings, Robert! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 17, 2022
I chose the 4G plan, but soon had to move to the 6G plan. I still lose my talk radio shows half-way through the month. I never realized how much data I used. I was with ATT for $40/month and unlimited data. I switched to Puretalk for political reasons because I think highly of Mark Levin's advice. I might have to go to unlimited data.
Hello, Donald! We are glad to hear that you are enjoying your PureTalk service! The plan may be upgraded or downgraded at any time by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, you may select the 'Plan' tab to view your data usage and upgrade the plan if necessary. Streaming does utilize more data than checking emails, for example. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 16, 2022
Phone arrived on time and I like it. It works good and the battery last a long time. Only thing I don't like is sometimes my messages get delayed so that I don't receive them in one case for three days after the caller left the message.
Reviewed June 16, 2022
Everything is good but coverage. No calling or receiving calls when I am home. All incoming calls are missed calls. Everywhere else is fine. I do most of my calling away from home so this isn't much of an issue. I can text from home which is what I want to do there so things are good.
Reviewed June 15, 2022
Very pleased so far with the service. Had some issues with one of our phones but it has been rectified. It had nothing to do with the service. It was the phone in question. The cost for the service was less than half of our previous carrier.
Hello, T Faye! We are delighted to hear that you are enjoying your PureTalk service, and that your device issue has been resolved! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 15, 2022
I need help to get voicemail back on my phone. I cannot pull up my voice mail. For some reason I cannot understand. My voice mail no longer works so I need to know how I can restore it. I did not have this problem with my last provider.
Hello, June! We regret to hear that you are experiencing issues with your voicemail. Please accept our apologies for the inconvenience you have been caused. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and create a greeting. Our Technical Support team has enabled the visual voicemail feature on each line of service. This feature is guaranteed to function on iPhone 6S and above, however, it may not be compatible with all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 15, 2022
Just wanted to say how pleased we are with our new Pure Talk service. We had been with the same company since before there were mobile phones. Over the years we added a business line, internet, multiple mobile phones. Of course the cost became obscene. The company was less than helpful in providing solutions. We reduced number of phone lines, moved business to a separate line, looked at different providers and a variety of discounts - difficult to follow and made little difference.
My son and I were both forced to replace our phones when certain technological "improvements" were made. Only a few months later both our phones again stopped working and we were told the exact same thing: only way to fix the problem was a new phone. THEN we found Pure Talk. We spoke directly to a HELPFUL person, were able to keep the same phones, same number of lines and INCREASE our total data for less than HALF the cost. Service has been great. Thank you so much!
Hello, Rhonda! We are delighted to hear that you are enjoying your PureTalk service, and that your monthly bill has decreased by making the switch! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 14, 2022
It was a nightmare getting setup with you (ticket **) and since getting setup I've experienced many more issues than I am accustom to with bad connections and dropped calls. I am thinking of calling your support but it usually takes 2-4 hours to get through to talk to a rep.
Greetings, Aaron! We regret to hear about your experience with PureTalk thus far. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 13, 2022
Well, I've been extremely happy since switching over to Pure Talk the beginning of this year. However, I have found out you don't offer international plans and now I am going to have to switch back to another carrier due to an upcoming international trip. Very disappointing.
Hello, Jacqueline! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. At this time, we do not offer international plans. However, we do offer international roaming services in Canada and Mexico. This service can be purchased through your account portal online at www.puretalkusa.com/account/login. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 13, 2022
I cannot send or receive the above. No internet when traveling. This has been going on for several months. I have called several times speaking to people who cannot help me, emailed from the website, hang up several times after being on hold for more than 20 minutes. 06/10 you totally dropped my phone services as evidently my phone must no longer be compatible. I had to buy a drop phone to communicate. What a disappointment you folks are!
Greetings, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 13, 2022
We had very high hopes for Puretalk, but are having a lot of issues. Our phones should have plenty of data, but we are having major issues with running out of data and very slow downloading speeds. We had significantly less data with AT&T, but are running out of data with Puretalk. We miss texts and sometimes can't download maps, which can be dangerous. Finding 2 hours to wait on hold to try to get these problems fixed has been discouraging, but looks like our only option at this point.
Greetings, Julie! We regret to hear that you are experiencing issues with your PureTalk service, please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We recommend tracking data usage by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Plan' tab to view each line's available data and data usage. From your iPhone, you may go to Settings > Cellular > scroll down to Cellular Data to view the apps or programs that are consuming the most data.
We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 13, 2022
Customer Service is not good- waiting on the phone for hours to speak with a representative. Data usage is not accurate- we had a phone line that was not being used and the data usage was going up a lot. Internet speeds are very slow during some time frames, seems Iike high usage days (holidays, weekends).
Greetings, Richard! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding your mobile data, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, this will ensure your devices are properly connected to our network. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 13, 2022
I love the Pricing. I have the same service I had with the other guys for a better price nothing has changed. I get the same service coverage as with the other guys. I am going to set my wife up with you.
Hello, Clyde! We are delighted to hear that you are enjoying your PureTalk service! A second line of service may be added to your account by going online to www.puretalkusa.com and logging into your Account Portal, then select the 'Add a Line' button. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 13, 2022
For the short time I have had PureTalk, I have been happy with the economical price and great service. My husband who has a Nokia phone has been quite disappointed with the phone itself. He has a hard time with some of the features on the phone,
Hello, Donna! We are pleased to hear that you are enjoying your PureTalk service! Regarding your husband's device, we're sorry to hear that he's having a hard time with some of the features. Please visit the following link to view the device manual on Nokia's website: https://www.nokia.com/phones/en_us/support/nokia-6300-4g-user-guide/keys-and-parts. From there you can review the " Get started" guide, view device basics, and more. Hope this helps! While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 12, 2022
Price is very good for what we get. Our specific location does not get good cell service though due to a large hill between us and the cell tower. It would be better if a relay tower was placed to provide clear line of site to our neighborhood.
Greetings, Ron! We are delighted to hear that you are enjoying your PureTalk service! Regarding your service connection, coverage may be affected by terrain or local structures. Please accept our apologies for the inconvenience you have been caused. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 11, 2022
It has been a smooth experience and have been enjoying Pure Talk subscription. I am very pleased that I switched my phone carrier provider. I would recommend Pure Talk to all my friends and family to experience very good phone service.
Hello, Randell! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 11, 2022
I don't remember the order #. You guys did a bait and switch on me. I was supposed to get a discounted iphone. But after you had my money you told me I didn't qualify for the discount so I had to pay more to get a number and have the phone activated. I would have backed out but I figured you you all would just keep my money and I'd be out even more.
I needed a new phone and a new number. If you listen to the recording you will see that I was clear about this. I was told no problem and that I could get the discounted phone. After I got the phone I was told the discount was for only for people who were changing carriers and keeping their old phone #. I didn't have a phone # to keep. I told the lady this a half dozen times. It's all on the recording. What really angered me was the fact that the rep I talked to to straighten the problem out kept telling me that I HAD ORDERED THE WRONG PLAN. He acted like it was my fault. The only mistake I made was dealing with your company. I was clear from the beginning that I had no phone number and needed a new number. As soon as my time is up I'll dump you guys and not recommend you to others.
Greetings, Ian! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Please know that your feedback is appreciated, as it helps us improve the PureTalk experience.
Reviewed June 11, 2022
During set up I was asked for a number whose designation I had to look up on the internet. About 9 or 10 digits long. I tried to contact your so called "customer service", which thurned out to be endless recordings. Speaking to a human was impossible. So I gave up and got T Mobile. Then, you billed me though I never used your service. I exchanded emails, and was told I was "in our system". I had to contest the billing from NO Talk.
Greetings, Richard! We regret to hear about your experience with PureTalk thus far. We sincerely apologize for the extended hold times you have encountered, and for any inconvenience you have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 10, 2022
While switching to a new phone, I called a technician to get help with the settings. She gave me a bunch of settings to use on the new phone and the phone did not work. I am a software engineer. I knew it was an issue with the settings and she insisted the phone was just broken. I called again to get another technician and she refused to help me and insisted my phone was broken without even bothering to double check any of the settings I was given. She flat out refused to help with anything, because she said I "refused" to reset the phone, which I knew wasn't the problem because when I called the first technician, the phone was factory new. I insisted she send me the settings so I could fix it myself and she sent them via email. The settings I received via email were COMPLETELY different from what the first technician told me. I ended up fixing the problem MYSELF. Horrible service, technicians are clueless. The second one was extremely rude.
Greetings, Fred! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies that you have received anything less than optimal customer service, as this is our top priority. Regarding your new device, we are so glad to hear that the proper settings resolved the service issue you were experiencing! While our Customer Service department is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 10, 2022
Was hoping for better reception at home, still lose calls and some go right into voicemail without ringing. When away from our home we have had no issues. Would really liked to have had better coverage at our home. When coverage was checked before purchase it looked like we would have good reception.
Greetings, Don! We regret to hear that you are experiencing service issues, and sincerely apologize for the inconvenience you have been caused. Coverage may be impacted by terrain or local structures. Please go to Settings > System > Advanced > System Updates to check for any available updates. As a reminder, you must be connected to Wi-Fi to complete any software updates. Then go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings, this will ensure your device is connected to our network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 10, 2022
I can tell you that about 95% of the time I cannot get reception when I leave home and when I do get it, it is like dial up days ….SLOOOWWW!! My husband's the same. I called service and they had me do something to my phone and it was the same when I left home. It is of no use to me if I can’t use it unless I’m connected to Wi-Fi.
Greetings, Sylvia! We regret to hear that you are experiencing service issues, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This ensures that your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 10, 2022
Voice-mail should be available on the phone. The program we downloaded doesn't allow you to input a password. My old carrier was on the phone. There were no 3rd party or inconvenient numbers to call. Additional comments we get (unable to complete calls message). We never had this issue with previous carrier. Also your support is poor. I have had to wait more than 2 hours when I contacted you every time.
Greetings, Thomas! We regret to hear that you are experiencing issues with your PureTalk service! Regarding the voicemail issue, our Technical Support department has enabled the visual voicemail feature on each line of service. This feature is guaranteed to function on iPhone 6S and above, however, it may not be compatible with all Android devices. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify this issue. While our Customer Service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 9, 2022
I have called support 2 time and have not got a answer after waiting over 30 minutes. I have 2 phone with you. I am thinking about cancelling my service unless I get better help and support. I've called many times and it always takes a very long time to get ahold of anybody there.
Greetings, Harold! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. A Tech Support agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 9, 2022
The transfer wasn't as smooth as described. It was quite frustrating and took 3 days to accomplish. Spent much more time than I had anticipated. The service isn't exactly the same. It takes much more time to load pictures and web pages. Could use more speed.
Greetings, Nancy! We regret to hear of your experience with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 8, 2022
Love the savings over Verizon. Great customer support. They helped me set up three phones in a matter of minutes. Saved over 120 dollars a month and in this economic environment we all could use a little extra help right now.
Hello, Kerry! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 8, 2022
I am pleased with the reception and quality of voice, text and data. The only function that is not active is the ability to get automatic alerts from my local news station about weather and closures for some reason. All else is the same as my previous carrier for a much better price.
Hello, Alan! We are delighted to hear that you are enjoying your PureTalk service. Regarding your weather notifications, please ensure the notification option is toggled on for your weather app in your app's settings menu. You may also need to allow background usage for the app in order to receive notifications. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 8, 2022
Even after call several weeks ago to PureTalk requesting a Voicemail box to be set up, it still has not been, and both my wife's and my line give the message that the voicemail box has not been set up yet.
Greetings, Dushan! We regret to hear you are experiencing issues with accessing your voicemail. Your voicemail may need to be reset. We have provided instructions below if you would like to reset it yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Go to www.puretalkusa.com:
- Sign In (next to the Shopping Cart icon on the top right of the screen)
- Log in
- Click Plan
- Choose your number
- Click on Reset Voicemail
After this, power your device off, wait 15 seconds, then power it back on. You may access your voicemail by dialing your phone number into your device or by holding the number one.
Reviewed June 8, 2022
I am very happy overall with Pure Talk, conservative values, veteran owned, and clearly English speaking support. My only issues seem to be when I switched from limited data to unlimited data. The switch didn’t seem to happen. Data went from fast then slow on the data limited plan but when I switched to unlimited data, it was slow all the time. It took several calls to support to finally get it straightened out. Overall, I love Pure Talk.
Hello, Nancy! We are pleased to hear that you are enjoying your PureTalk service! Regarding the mobile data issue, we are so glad to hear that our Tech Support team was able to resolve this issue. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 8, 2022
Living in farm country, it's tough to find good coverage on a budget. Pure Talk has given us great coverage and service!! We have had nothing but great experiences when calling customer service. Every representative has been knowledgeable, gracious, and helpful. I HIGHLY recommend Pure Talk USA!!
Greetings, Rachel! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 8, 2022
Our service locally has been great. We took our first trip since switching to PureTalk. Traveling by air and car to and from Florida. We had great service wherever we were. Was able to use Google Assistant and various other services all throughout our travels through Florida.
Hello, Steve! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 8, 2022
Our phones work fine in California and outside of California. The Pure Talk helpline is well staffed with employees who know how to fix any problem. Converting from our prior carrier to Pure Talk was fast and easy and the phone prices were competitive.
Greetings, Thomas! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 6, 2022
I don’t have as good of signal strength as before. Sometimes the signal is good and other times while in the same place the signal will be one bar. Am I being throttled? Also the mailbox for messages left could be a little better. I am pleased with the price. Just expected the same I had with Verizon. Only because that’s what you said. Thanks.
Greetings, Phil! We regret to hear that you experience occasional service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 6, 2022
I am so very glad that I get my cell service from a company in the US and that it is veteran-owned. So far the service has worked exceptionally well, the only complaint I have is the way the voice mail works. The service is comparable to and better than previous providers I have used.
Hello, Bonnie! We are delighted to hear that you are enjoying your PureTalk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback! It is greatly appreciated.
Reviewed June 6, 2022
Appreciate your business mission that stays out of the woke ditch. Stick to serving Customers with quality cell service and I’ll be loyal for life. Also appreciate the programming you advertise thru, talk radio personalities I enjoy. Thanks again.
Hello, John! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
It took a while to start service, but the customer service team was friendly, helpful and accommodating. They resolved the issue with my SIM chip and even recommended a phone which I absolutely adore. Once I got my phone and the service underway, I've had nothing but good experiences with both. I'm glad I switched.
Hi, Steve! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
Got the help I needed. Very courteous. Went through issue to determine why phone didn't see the sim card. Had transferred slot from old phone to new one, forgot old phone had dual sim card and needed to use the one from new phone instead of transferring between phones.
Hi, Megan! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
Switched from Verizon. Even with a lot of data remaining, speed is so slow with PureTalk that I can hardly even watch a video. Disappointing. I like the cost of the plan, and I like the phone, but I wish data speed was better.
Greetings, Tonya! We regret to hear that you are experiencing issues with your data speeds. Your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 5, 2022
Love the price, the accuracy of the phone! No complaints! My husband is going to change over soon as his contract is out with the other company. Best price of all the phone companies out there! Thanks for all you do!
Hello, Karen! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
I have enjoyed my service with PureTalk very much. Calls go through perfectly and the sound is crystal clear. I was able to use my own iPhone to sign up. I would highly recommend PureTalk to any of my friends and family.
Hello, Claude! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
The company is not Woke as far as I can tell, if I find evidence it is- I'll be gone at the end of the billing cycle. Find it disgusting what Wokeness is doing to our country. One way the plan would be better if unused data could be rolled over to the next month.
Greetings, Rodney! At this time, unused data does not roll over to the next month of service. Instead, your service package is refilled each month. Please accept our apologies if this has caused you any inconvenience. If you require additional data, customers have the option to upgrade their plan at any time through their account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab and select "Change Service Plan". We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
I love the service and at an affordable cost, especially for seniors. I have always gotten the support I needed when I've had an issue. Sometimes it takes a while to get through to support but my issues have always been resolved quickly and with care. Thank you!
Hi, Deb! We are delighted to hear about your experience with PureTalk thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 4, 2022
I've had my son on Pure Talk USA for about a year. His phone has been a 3G phone and today, it stopped working. I was unaware that the FCC had mandated discontinuing 3G. So I went to Pure Talk's website to look at replacing the phone. They refuse to give new customer discounts to existing customers. In other words, Pure Talk cares more about people who are NOT doing business with them than they care about people who have been doing business wtih them for any period of time, whether that's a year, 2 years, 5 years or 10. Existing customers are worthless to them. Only people who have never done business with Pure Talk are important to them. Well, screw that. I'll buy a new phone and move the service somewhere else. What a steaming pile of bovine feces Pure Talk is.
Greetings, David! The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. We will be sending you a private message regarding this matter. Thank you for your feedback, as it helps us improve the PureTalk experience.
Reviewed June 4, 2022
Before switching I inquired about phone compatibility and was told they were. After switching I found out they were not. Customer service's only suggestion is to buy new phones. I switched to save money. Being told to buy new phones doesn't make me happy.
Greetings, Richard! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any miscommunication on our behalf. Due to the recent 3G shutdown, some device models are no longer compatible with our service. Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible. You may order a replacement device through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Replacements" tab and choose your line from the drop-down menu to purchase a device. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed June 3, 2022
Have not gotten any feedback on why we do not have any voice messages on are phones. Call to get help that I find to be real joke of not getting the problem solved. Do I know my pin? Do know this? Not if on the road or at home. Do not if it was ever set up if so by who? To many thing that have not be fixed, and no clear answer for it,
Greetings, David! We regret to hear you are experiencing issues with your voicemail. Please accept our apologies for any inconvenience this has caused you. Your voicemail may need to be reset. In order to do this, you may log in to your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab, choose your line from the drop-down menu, and select "Reset Voicemail". After this, power your device off, wait 15 seconds then power it back on. You may access your voicemail by dialing your phone number into your device or by holding the number one. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed June 3, 2022
I often find my data isn’t working properly when I am away from home. I also found that my phone had no service at all at The Oaks restaurant in Angelus Oaks while my mom’s phone worked fine (she was sitting across the table from me and has Verizon service). Angelus Oaks is close to a Verizon tower. When I was on Verizon, my phone pretty much worked anywhere whether it was close to a Verizon tower or an AT&T tower. I am finding that the coverage area for Puretalk is unreliable.
Greetings, Paulette! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your data issue, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed June 3, 2022
We have been blown away by the remarkable coverage and cost effectiveness! Changing to Pure Talk has been a wonderful decision. We are continually out in the mountains and rugged areas. Our coverage has been with us every step of the way. It puts our minds at ease knowing we are always in contact. Changing to this plan saves our family $150 per month.
Hello, Krista! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 3, 2022
It is hard to get a person to actually answer the phone. You have a question area that really doesn't give the right questions to get answered. There was an issue with our bill and hook up issues with our phones and it took three days to get someone to help us fix our phones so we could get messages from our friends that had iphones, as we have androids. Quite a pain. And since we couldn't use our phones right away, you still chose to not give us a week's credit for the time we weren't able to use our phones as they needed to have some programming done to the phones.
Greetings, Kathryn! We regret to hear about your experience with PureTalk thus far. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 3, 2022
I switched myself and my mother from AT&T and I've been with AT&T for over 30 years. I am very happy with Pure talk service and so is my mom. We are saving money and still have great service. Very hairy!!
Hello, Sherry! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 2, 2022
Needed to return a defective phone - ringer silence would not return to audible ring. Called support, spent several hours (that is not an exaggeration!). I returned the phone. Never ever heard from Support that they had received the phone. After a month (not an exaggeration) without a phone, I purchased another phone from Pure Talk. I was told the support group did not look at the phone, but another group - the warehouse - would do so. Have called back to support several times - each time required substantial waiting on hold. I asked to talk to a supervisor because the support people I was talking with were unable to move the situation off of ‘stop’. Always was told no supervisors were available.
The last time I called, I was told the warehouse needed a pass code to open the phone. Since the phone worked okay, except for the ‘ring silence’ malfunction, this did not make sense. I gave the passcode, but have not heard from Puretalk. Still have not received the refund. Basically I have paid twice for one phone. I am not pleased… My last call to
Greetings, Gary! We regret to hear about your experience with PureTalk thus far. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. We will be sending you a private message regarding the status of your return and refund. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 2, 2022
When away from Wi-Fi, my coverage is poor and extremely slow. I thought data would work fine, like when I was with T-Mobile, but there’s a noticeable difference. Doesn’t matter what location so far, everywhere has been poor coverage. I’m considering switching back to a larger carrier.
Greetings, Erin! We regret to hear that you are experiencing issues with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, that your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. If you have any further questions or concerns, you may reach our Technical Support department directly at 1-800-768-4360. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 2, 2022
When I’m away from my home or office I have very slow or no internet service even though it shows 4 bars. I work away from the office a lot and I need internet service to do my job. Also why can’t I pay for a full year for calling Canada? Calling every month to add that service is ridiculous.
Greetings, Janet! We regret to hear that you are experiencing issues with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, that your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. The international PIN must be purchased every month, as it is only valid for 30 days, please accept our apologies if this has caused you any inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 2, 2022
I live in a rural area. I can receive calls and texts, reliably! I am amazed. Never had that with the big guys. Plus I can actually afford the service. It’s less than $50 a month. It’s a NO STRESS PLAN!!!
Hello, Dixie! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 1, 2022
So far so good, I wanted a spam-free mobile phone for my new business, one that would protect my clients and their privacy. I also like that I get less spam calls than my old service. My calls are respected as protected property and I use this as a benefit to my company and clients as a non-remunerated perk.
Hello, Brent! We are elated to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 1, 2022
Very affordable plan. Great customer service! I have mentioned the service provided to about 2 friends & coworkers the value & savings I have had thus far. The phone I was sent which, I purchased has been a very good value & works well for my needs.
Hello, David! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 1, 2022
Even though I purchased more data than I had with my last carrier, which I never went over. I have gone over with PureTalk. I have shut off data usage on all but a few apps on my phone. I'm not sure why and there is a delay in data usage reporting which makes it difficult to figure out. The cell service has been better than my last company, but I can't figure out the data.
Greetings, John! We are so glad to hear that your service has improved, and we are happy to assist you with any data concerns you may have! The available high speed data may be viewed by going online to www.puretalkusa.com and logging into your Account Portal, then selecting the 'Plan' tab. Here you can view your available data for the current billing cycle. The usage is updated every 72 hours to provide accurate information. Data usage may also be viewed from your device, however, it may not be accurate based on your billing cycle but you will be able to see which apps are using the most data. Please go to Settings > Cellular > scroll down to Cellular Data, here the apps will be listed from most data used down to the apps that are not using data. If you have any further questions or concerns, you may reach our Tech Support department directly at 1-800-768-4360. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 31, 2022
I am not able to call my family in Virginia from my Georgia location. When I was flying to Scotland I had a layover in Newark, NJ and my phone would not work there. My phone is brand new and one of the ones PureTalk recommended. When I call for help I have to wait over an hour to speak with a rep. I am not pleased.
Greetings, Kay! We regret to hear that you are experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 31, 2022
Wanted to support you because of Dave Ramsey and Ben Shapiro but our cell service is poor at best. Any time we go into a building we have no service. If we had good signal we would be happy with your company.
Greetings, Andrew! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 31, 2022
Account number is **. Love the price, but sometimes dialing a local number it won't take it without the area code which is frustrating to my 88 year old husband. He doesn't use contacts just like to dial the number. Sometimes it seems I am not getting the coverage that I did with my previous carrier. Other than that, I am happy with the service.
Greetings, Carolyn! We are pleased to hear that you are enjoying your PureTalk service! Please accept our sincerest apologies for the inconvenience you and your husband have been caused, we recommend dialing the complete ten-digit phone number. If you begin experiencing any service issues, our Technical Support team may be reached directly at 1-800-768-4360. While we are always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 31, 2022
We are pleased with the coverage we receive from PureTalk even away from the interstate and in other states. In addition we pay about half as much as we did with AT&T. Switching our service to PureTalk was simple too
Hello, Paul! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 31, 2022
I’m very happy with Pure Talk. It’s like a third of the price and the same service. Thank you so much. it seems like I even get better service now than what I got with Verizon, I get service at my brother's house now and before with Verizon I didn’t
Greetings, Jeff! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 30, 2022
I switched from ** (inherited account) to Pure Talk in order to save $10 mo. on data. Everything was smooth until AFTER I signed up, there was a notice saying all new accounts must have a 5G Phone. My phone was not 5G. Why was this not explained to me beforehand? Now I have to buy a new phone, to save $10 a month.
Tried calling you, it was during your transition to 5G, the lines were jammed. I don't have a working phone now. Because the wait is so long, can't find anyone willing to part with their phone for 2 hours. Ok, I'll chat with you. What? No chat for customer service? I'll leave a message. What? You state this is for non-emergencies, it will take 24 hrs for response? How can I contact you??? Ok, I coerce my brother to make the support call for me. After on hold for over an hour, they say he can't do anything with my account, he's not the holder!!! I'm now without phone for 4 days. After a week I have a working phone. Super frustrating. I had to pay someone to use their phone. All to save $10 a month.
Greetings, Curt! We regret to hear of the issues you've experienced with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. In compliance with the mandated 3G shutdown, AT&T began shutting down its 3G network effective February 22nd, 2022. You'll need a compatible VoLTE device to resolve this service interruption. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. As a security measure, we are unable to discuss account details or make changes to an account without speaking to the account holder. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 30, 2022
I was not told that 2 of our 5 phones would not work with Pure Talk. When I asked to speak to a supervisor I was told that they would contact me within 48 hours, I never received that call, and this is after sitting on hold for 2 hours. My Samsung phone was only 4 months old and I had to spend $800 on a new phone which it took me 2 hours on hold to get set up with pure talk. I own a business and cannot be without a phone, but I was without 1 for 3 days. My new phone, a Google pixel will only ring 3 times before going to voice mail, I am told by Google that it is a problem with my provider, (you). My son's Samsung also did not work with pure talk and we had to get him a new phone. When I signed up I used my Samsung to call Pure talk, but I was not told that it would not work on your network.
Any one I talk to I highly recommend that they not switch to pure talk, and at my soonest convenience I am going to switch to another carrier. This has been 1 of the worse business experiences I have ever had. I can't believe that people like Sean Hannity and Clay and Buck push your network. In my experience it is a flat out lie that you can keep your old phone and it only takes 10 minutes, what a joke!
Greetings, William! We regret to hear of the issues you've experienced with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. In compliance with the mandated 3G shutdown, AT&T began shutting down its 3G network effective February 22nd, 2022. You'll need a compatible VoLTE device to resolve this service interruption. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. A supervisor attempted to reach you on 04/03, however, there was no answer and the voicemail box was not set up at the time. Regarding the ring time, it is automatically set to the maximum number of rings before going to voicemail. A shorter ringtone may resolve this issue, as it will ring more times before being directed to voicemail. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 28, 2022
It's great! I have noticed zero difference between our old carrier and PureTalk.. I recommend it to everyone! We live in Tucson and the coverage is fantastic! Zero difference when we take a road trip also! Keep up the good work!
Greetings, Shari! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 27, 2022
We joined Pure Talk after learning about it through AMAC. I ordered my new phone, it came in the mail and we got it set up to run. 2 or 3 days later it stopped receiving and initiating calls, and about a week later it stopped being able to text. I called customer service, several times, and everyone had a different method of attempting to revive this brand new phone. After several months of this behavior, I cancelled my contract.
Jeff ** contacted me, and he calmed me down and asked for time to correct the problem. Within 2 days, he had figured out that I had been sold a 3G phone that was useless. He arranged for me to get a 4 or 5G phone, and it was in my hands the next day. He is a true hero and deserves a raise. I am enjoying my new service from Pure Talk. My husband intends to switch very soon, now that this glitch has been resolved. JEFF ** saved your bacon, as they say, and allows me to say to my friends and family that Pure Talk is the best! Thank you.
Greetings, Ross! We are delighted to hear that you are enjoying your PureTalk service, and are so glad that you received a compatible device! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 26, 2022
Everything was fine until this afternoon, when suddenly "PureTalk" disappeared from the top of my iPhone and "No Service" appeared. Most distressing is that I can find absolutely no way to communicate this to you at your website. I had to use this e-mail to do so.
Greetings, Harvey! We regret to hear that you are experiencing issues with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 26, 2022
I purchased a phone and plan. My plan is $65 a month plus $5 for warranty. I see on this site all these low priced plan? Not my experience. $10 more than I was paying with Straight Talk which was a true unlimited data plan. This plan is not. There is a cap. Then it’s slow and no way to navigate. That’s supposed to also be unlimited but it’s not. You are only allowed so much. When you run out you have to call and beg for more. You get comments like why are you using so much. I was assured the data would not be a problem. I have to have an AT&T phone which straight talk could no longer give me in my area. Now I see after logging onto this page that my plan price has been reduced $20. And I’m a senior citizen and $65 is the best I could get with that supposed data.
Pretty much every time I talk to someone I get a difference response. I will say the horrible long hold times we’re better the last couple of times I called. Last night I ran out of data about 15 min before the phone lines were supposed to be closed. There is no one you can call if it’s after hours. Last night the phones were shut down early. I do like that they speak English but this company will do you no favors and if you get a phone through them you are tied to them for 30 months.
The worst was the horrible lack of help and hold times setting it up. After it was too late I found out about post paid phones. I wish I had not put all my money into this. Post paid would have been a better option for me. AT&T or TMobile. Possible this might be an ok option if you don’t use much data. And I’m supposed to be paying for hotspot but my plan doesn’t show any. I don’t know what to do with it but it would be kind of nice to know I was getting what I pay for.
Greetings, Pat! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. Our $65 Unlimited Talk, Text, & Data + 25GB hotspot plan includes 60GB of high-speed data and unlimited low-speed data, which is about 256kbps. Additional high-speed data may be purchased any time by going online to www.puretalkusa.com and logging into your Account Portal, then selecting the 'Add-ons' tab. We offer new customers 50% off the first month of service, which is purchased during the initial order. After reviewing your transaction, we can confirm this promotion was applied.
We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 26, 2022
I've found the coverage to be marginal, at best. Thankfully, I have a second phone and I find myself using that for calls or its wifi Hotspot for internet. If not for the price, I most certainly would have returned to my old provider already.
Greetings, Rob! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed May 26, 2022
I recently ordered two phones from this company and the rep assured me they were made in Norway. In fact they were made in Vietnam (most likely with Communist China oversight). So, I mailed them back, costing me $14 expecting a full refund based on the fact that the rep didn't know her product and I was out a few bucks. Well, short story, Pure Talk shorted me $10 for shipping their phones to me, refused my request for a refund of both the $10 and my $14 expense and then even refused my request to speak to a supervisor to reassess my complaint! Talk about corporate give-a-darn (cleaned that up) about clients! Corporate America is increasingly distancing itself from American consumers because they save money by building their product overseas and figure you are just another number. Fine! Bottom line: If just one person who reads this complaint, avoids purchasing their questionable phones then I will be pleased.
S. **
Greetings, Scott! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. Typically, shipping costs are not refunded, as the devices were not delayed in transit. Return shipping costs are provided by the customer, as stated in our device return policy, which may be found here: https://www.puretalkusa.com/return-policy. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 26, 2022
I applied for the hot spot & was able to use it the first month. The second month it wouldn't connect. After three tries from different people I was told they couldn't guarantee it would work. Why did it work the first month but not the second? Makes no sense to me.
Greetings, Anne! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 26, 2022
My PureTalk SIM card worked great for data and texts but I was not able receive or to make calls on my iPhone. A PureTalk representative in support was able to walk me through some steps that eventually worked. It would help if your people could ask what the SIM status is on the phone. Example “Carrier Lock” or "SIM lock” or “no sim restrictions “ etc. At the time of activation. It took me almost 2 months to get my phone unlocked and working.
Greetings, Pete! We regret to hear you experienced issues with calls. Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible with PureTalk service. Please accept our apologies for any inconvenience this has caused you. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed May 25, 2022
The service is excellent; much better than I had with my previous carrier. And it's saving me almost HALF of what I was paying to that carrier. We recently took a trip to the other side of the country and I had 5G service most of the time!
Hello, John! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 25, 2022
I brought over 2 phones from AT&T that worked perfectly while with AT&T. One worked when activated. The other took over a month and many calls (hours waiting in the queue) to tech support to function. Both phones have issues with data acquisition and connectivity. Both phones have lost significant signal strength with phone reception. Your services are nothing what you promote in the media. I have come to live with the situation. I will say the paperless billing is nice together with the pricing.
Greetings, Craig! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding your service issue, an agent will be reaching out to your shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 25, 2022
Not as sold. I was told unlimited data. It’s not. Long holds. Misinformation. Questions like, "What are you doing to use so much data." Then after data is gone and throttled back it’s cut off every couple of days. They said, "I’ll tell them you’re a heavy user." Unlimited should be unlimited and if it is the slower data should be unlimited. But no you have to call and be on hold to pretty please ask for more data. And explain why you need it. Your Mark Levin advertisements are deceptive. Will NEVER recommend to anyone.
Greetings, Pat! We regret to hear about your experience with PureTalk thus far. Our Unlimited Talk, Text, and Data plans include 60GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Customers do have the option to add high-speed data to their plan at any time through their account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Add-Ons" tab and select the Cellular Data option to add data to your plan. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 25, 2022
Once we are finally connected with Customer Service, we are happy with the result. The Customer Service Representative is most pleasant and helpful. However, the "hold time" is too long and for that reason, we are unable to give five stars. Hopefully, this has been remedied and our next experience will be better.
Greetings, Judith! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 25, 2022
Can never get anyone in technical. Hold times have been up to 45 minutes and I cannot hold for that long. There isn't an option to have someone call back. Please have someone call me back so that this can be resolved.
Greetings, Maria! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. A Tech Support agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it is greatly appreciated.
Edited: 05/26/2022
Greetings, Maria! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a PureTalk customer!
Reviewed May 25, 2022
Already reached out a few times and heard nothing. No promo discount as promised and no refund of priority overnight shipping that took four days to receive. Last time you will hear from me before I switch.
Greetings, Christopher! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies that you have received anything less than optimal customer service, as this is our top priority. A private message will be sent regarding your account. Thank you for your feedback, it is greatly appreciated.
Reviewed May 24, 2022
Service went out 1 day before auto-pay. It got fixed very quick, but it shouldn't of happened. Last month had to change the plans on the wrong phone and it costed me $54.00 more dollars. Wasn't very happy. Looking forward to having better service.
Greetings, Linnae! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any inconvenience this has caused. If you choose to upgrade your plan before your next bill date, you will be charged the difference in price between plans. Additionally, the full price of your new plan will be charged on my next billing date. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 24, 2022
I had a terrible time signing up & was almost a month getting activated. Partly it was the fault of Verizon as I was transitioning from them, but nonetheless, I was pretty frustrated through the process. I however since then have been completely satisfied with Pure Talk.
Greetings, David! We regret to hear you experienced issues with activating your service. Please accept our apologies for any inconvenience this has caused. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 24, 2022
3. Voice mail doesn’t have alphanumeric messages such as number from caller, time called, etc. plus, have to “call voicemail “ to get messages.
Greetings, Larry! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you are using the latest iOS update by going to Settings > General > Software Update. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 24, 2022
PureTalk makes calls only to US; Verizon let me call vendors in Canada+ the internet is MUCH slower on Puretalk. It seems when I try to use apps or search it doesn’t connect for me. Today my other phone ** I couldn’t call out in Atlanta Ga.
Greetings, Don! We regret to hear you are experiencing issues with service. Please kindly be aware that we do offer International Calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, you may contact our Customer Service department at 877-820-7873. Regarding your data issue, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed May 24, 2022
Very Happy with your service. Spotty sometimes but I live in the country and way better service than Verizon. Customer care is very important to me and y'all have the best I've come across. When I switched it was painless and took about ten minutes. The price for this kind of service is amazing.
Hi, Brandon! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed May 24, 2022
I was told I needed a transfer pin only on my third call. Two different people messed up my porting process. I had to call a total of 9-10 times to get porting my numbers from AT&T whom I have been with for the last twenty years. I have two lines with you and still haven't ported two additional lines that are still with AT&T. I am considering porting those two lines back to AT&T. I use my phone for work and extremely inconvenient. Bottom line; the CSRs need to listen better or train better.
Greetings, TC! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. In order to port a number, you will need to provide the current carrier’s account number, PIN/passcode, account holder’s name, and the billing address on file. Once the port is initiated, it takes anywhere between 1 and 72 business hours to complete. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 24, 2022
The phone works pretty good most the time. FaceTime is horrible and doesn't work. Sending pictures or videos often doesn't work. Internet overall is very slow and or doesn't work. I'm happy with the price but the service is very poor. Not really sure what to do. I want to keep the service but I need better service. I'm hoping maybe there is something you guys can do to make it better.
Greetings, Jordan! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 23, 2022
When I leave home, I am not able to connect to cellular service. My wifi connects as soon as I get home. When I need to travel, my google maps and Fnd Friends do not work. I've gotten lost 3 times with this service. I have made a couple IT calls and was told I need to be home to get help.
Greetings, Rickie! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 23, 2022
I heard an advertisement on the radio for PureTalk. I was looking for another cell phone service provider. One that was less expensive than I'd been paying over the years. I was a little skeptical on the $30.00 monthly charge, but I'm glad I took the chance and signed up for the service. I am pleasantly surprised on the cell service I have as it is pretty much equal to the other provider I had, with the exception of the price! Which is about $40 cheaper.
Greetings, Deborah! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 23, 2022
No cell phone service during a major power outage. My friend who has Verizon had service. Also I would like my name to be displayed to the other party when I am calling that party. Voice mail setup is tricky.
Greetings, Charles! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. After reviewing your area, we confirm there are no current outages. The Caller ID display should reflect WIRELESS CALLER and your mobile number. If the incorrect Caller ID value is reflected, please power cycle your device at least once a day and according to AT&T database updates, the Caller ID should update within the span of 2 weeks. We are working to add new services that make it easier to be a PureTalk customer, however, at this time we are unable to alter the caller ID display. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and greeting.
If a password is already set and you do not remember it, you may reset* it:
https://www.puretalkusa.com/account/loginClick the Plan tab
Click Reset Voicemail.
*Please be advised that resetting your voicemail password will delete everything in the voicemail box.
To turn off asking for voicemail password from your phone:
Call your voicemail by dialing your mobile device number or holding 1Press star (*) to access your main menu
In the Main Menu, press 4 for Personal Options
Press 2 for Administrative Options
Press 1 for Password Options
Press 2 to Turn Password On or Off
Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 23, 2022
For some reason, I am not receiving all text messages. I have a close friend who has informed me that his text messages have not been going through to my phone... and he is correct, because the last three days, I haven't received any that he has sent. I also do not like having to enter my password to listen to my voice mail!!!
Greetings, Thomas! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages, please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 23, 2022
It took WEEKS to get Pure Talk working. Waiting on hold to get customer help took anywhere from one to two hours. None of the first three customer service people knew that Verizon phones were locked and would not work with PureTalk sim cards. Verizon would not unlock the phones. I finally had to buy a PureTalk Nokia phone to get the service to work, so your advertisement that I could bring my phone was a lie. I later found out I am not allowed to call Canada. There was no warning that these phones only work in the U.S. Apps don't work on this Nokia 3.4 - specifically the clock alarm and timer function unless the phone is left on and plugged in. There are too many frustrations with PureTalk - I will not recommend PureTalk to any friends.
Greetings, Daniel! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. In order for your current device to operate with our network, it must be 4G or higher, compatible with the GSM network, utilize the VoLTE feature, and be fully unlocked from your previous carrier. We now offer international roaming in Mexico and Canada, this may be added to your line of service by logging into your Account Portal and selecting the 'Add ons' tab. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 22, 2022
I glad I found Pure Talk. I used my existing phone. It was very easy to sign up, easy to use, great signal, affordable price. I have already recommended Pure Talk to 2 family members. I will continue to recommend it to others!
Hello, Sandra! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 22, 2022
We switched to Puretalk just a couple of months ago. Overall I am happy with the service. There are times when I lose connection the the 5g network and it’s slow. It happens once or twice a day but only briefly.
Hello, Dustin! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed May 22, 2022
I spent over 9 hours on hold over the course of several different days trying to get my new phone to work. There’s no way to get in touch with anyone. It’s ridiculous!! As I’m sure this survey is falling on deaf ears!! I’m sure I’ll hear nothing back. I had others that were planning to switch until this happened. The service is great, now that it works, but the customer service is awful! Sad to say.
Greetings, Chris! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 22, 2022
The USPS delivered my iPhone 12 to the wrong address or delivered the key for the postal lock box to the wrong address last month and the phone is nowhere to be found. Needs to be put on a watch for someone trying to activate my phone I’m still paying for yet don’t have.
Greetings, T! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 21, 2022
Extremely long hold times to talk to customer service. I was on hold for 3 hours..I put it on speaker. Anytime I had issues long hold times then got a manager finally and he was super rude. I will not ever recommend this company. We try to support veteran businesses but not this one.
Greetings, Rebecca! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 21, 2022
Really love Pure Talk! No contract hassles and if there is a problem, a customer rep is there to help! YOU make the choice in a matter of minutes to change anything on your account AND the price is right!
Hello, Nancy! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 21, 2022
Terrible response times early on when ATT killed 3G, but vastly better lately. Service almost as good as Verizon. Really like iphone 12 (compared to previous iphone SE original - duh). Better battery life by far of course. Best thing is lower price of course which was main reason for changing.
Greetings, Chuck! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 21, 2022
I am old and very uncomfortable with this new technology. I switched my service from ATT because they have gone "woke" and Puretalk was recommended by AMAC (alternative to AARP). I found the whole experience very difficult and frustrating, but the staff at Puretalk were very patient and understanding and helped me every step of the way until I finally got it all figured out. Since then I have had no problems and am very comfortable using the service and the new phone.
Hello, Judy! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 21, 2022
I have talked to three people, one being a supervisor with yet no return phone call. If I ran my business this way it would have not prospered at all! I guess when you get big like you all are now the little people do not count! Well if this is not resolved soon I will be looking for another phone company and the review I write for this one will not be good!
Greetings, Leisa! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. A private message will be sent shortly regarding your iPhone 13 order. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 20, 2022
Great service and great rates, saves me over $500/year, the plan is way cheaper and gives me the same service ATT did at 3 times the cost. The service is just as wide as ATT and the clarity of the calls is the same. I would recommend PureTalk to everyone who is looking for great service at half the cost.
Greetings, Ross! We are thrilled to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 20, 2022
I have had no issues with Pure Talk and would recommend it to my family and friends. It was easy switching from my old provider to Pure Talk and it saved my 40 dollars per month. I get 5G with my iphone and the upload and download is phenomenal.
Greetings, Joseph! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 20, 2022
So happy I switched to Pure Talk! Haven’t noticed any difference from previous carrier except the cost is about a third! Customer service has been excellent so far. They are true patriots which is important to me, also! The sales person was a joy to talk to initially.
Greetings, Darlene! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 19, 2022
We had to buy a new phone for my husband since Puretalk couldn’t support the 2 year old Android he had. Found this out after we committed to the plan and after I was told his phone would work. So, it’ll take over a year before we realize any savings. Customer service is cumbersome; multiple transfers, on hold for 2 hours or more, not helpful in addressing questions/concerns. Disappointed.
Greetings, Mary! We regret to hear of the experience both you and your husband have had with PureTalk thus far, please accept our apologies for the inconvenience you have both been caused. We sincerely apologize for the extended hold times you have encountered, we are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 19, 2022
Since I have had your phone service I have little or no bars on my phone and 50% of the time I have no service. I’m missing important calls and can’t call out from my home at all. So, I can’t receive or place calls more than half of the time my phone is on. I’m saving money but the lack of good service is forcing me to seek out another carrier, which I’m currently doing.
Greetings, Roberta! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 19, 2022
My son set me up with your services. I am happy with the service, wish there was more instructions about how to navigate. The price of your service is very good. The switch from my other service was fast and easy. Thank you Pure Talk.
Greetings, Sandra! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 19, 2022
Great price, but sometimes we've experienced some technical glitches (my wife not being able to text specific people, me not being able to send texts when I still had plenty of data left). Also, not real pleased that group texts use up data as they are considered other than a text message (which is supposed to be unlimited in number). Overall, better than GoogleFi which we switched from.
Greetings, Laurence! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Group text messages are a form of MMS, which require data to send. Please accept our apologies for any inconvenience this may cause you. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 18, 2022
Everything works great, except for 2 things. Ì had to call CC to get visual voice mail enabled. Replying to group text of more than 10 is not supported. We tend to only need this around holidays for family texts, but this limitation was not known ahead of time.
Greetings, William! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to share your concerns regarding group text limitations with AT&T, as they set those parameters. Please be advised that currently, you can include up to 10 phone numbers per group text, though we hope to see that increase in the near future! Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 18, 2022
I have spoken to customer service and technical support 3x after waiting 4+ hours. My hotspot has never worked since getting this service. I am always given a reference number and promised a callback. I wouldn't pay for the more expensive plans if you're going to use for hotspot. Our phones and plans were iPhones from Verizon and AT&T.
Greetings, George! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding your hotspot issue, an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 18, 2022
Only positive things to say about Pure Talk. I have seen no drop off in service and the new phone is working great and the monthly fee is slightly less than half we were paying with Verizon for 2 g's per month.
Hello, Dale! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 18, 2022
I was very happy with my Pure Talk rep. I had called to change over from Verizon and did not have my debit card. The rep said he would call back the next day at a set time and he did. I've change my number along with my wife and grandson. VERY HAPPY.
Hello, Phillip! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 18, 2022
Fourth attempt to cancel service, still being charged for a service never used, no call returns or emails to resolve the issue. Spoke to several customer representatives claiming service was canceled but has in fact not been. CC is still currently being charged. Extremely displeased. Still waiting for email confirmation of cancellation and refund ticket, have called several times in past few months.
Greetings, Mandi! We regret to hear of the experience you have had with PureTalk thus far, please accept our sincerest apologies for any inconvenience you have been caused. We will be sending you a private message to further discuss your account. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 18, 2022
I haven't had the service but about 2 months but so far I am very pleased with it and I really like the price. When I called to change service from my other company to Pure Talk everyone was so helpful and I was speaking to a person in America who spoke English and you could understand them. That was a plus with me. I bought my new phone from Pure Talk and have had no issues with it so thank you very much for your service. I am happy and will recommend the company to others.
Greetings, Sharron! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 17, 2022
When I switched from AT&T to Pure Talk I was told that the service would be the same but that just is not the case. I have terribly slow internet and I struggle to get pictures and videos loaded on social media accounts. Sometimes it won't let me even send videos to people through text. I tried calling technical support multiple times but could never get through to speak with anyone....just waited on hold for over an hour. I'm extremely frustrated with Pure Talk... I even sent an email about a month ago and haven't had any response.
Greetings, Alicia! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available through social media sites Facebook, Instagram, and Twitter for live chat. Regarding your data and MMS issue, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed May 17, 2022
Accessing my Voicemail from my phone should not require a code! I should be able to access Voicemail directly. Why was this requirement for entering a code for Voicemail access made necessary? Otherwise, PureTalk has been a very easy transition to make and has save me money also.
Greetings, Roy! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Voicemail passcodes are enabled for security purposes. If you would like to disable the passcode, please follow the steps listed below. Thank you for your feedback! It is greatly appreciated.
Remove Voicemail Password:1. In the Main Menu, press 4 for Personal Options.
2. Press 2 for Administrative Options.
3. Press 1 for Password Options.
4. Press 2 to Turn Password On or Off
Reviewed May 17, 2022
Wife's iPhone 12 STILL unable to receive phone calls. Online support requests are not answered, phone help is useless. Looking to switch service if this isn't resolved soon. Multiple calls to remedy situation have been unsuccessful, no callbacks nor follow-up.
Greetings, Ryan! We regret to hear that you are experiencing issues with receiving calls. Please accept our apologies for the inconvenience this has caused you. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed May 17, 2022
I've called customer support twice and they were unable to get my voicemail working. I've had no voicemail and need it fixed. No one can leave me a voicemail. It's been very frustrating and I can't receive voicemail. Please get this resolved.
Greetings, Richard! We regret to hear of the voicemail issue you are experiencing, as well as the inconvenience you have been caused. We have reset your voicemail, please power cycle your device. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and greeting. A Tech Support agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 17, 2022
Coverage has turned out to be not as good as what we had with AT&T, even though your marketing states that since you are using the same towers, our reception should be the same, if not better!!! Internet access drops as well as phone calls.
Greetings, William! ! We regret to hear of the issues you have experienced with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. As a reminder, you must be connected to Wi-Fi to complete any software updates. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed May 17, 2022
We have received great cell phone service for a few months now. The price is also very great. On one call to Customer support, the experience was very good. I highly recommend PureTalk to anyone who needs a good service at a great price.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 16, 2022
So far, I'm pleased with having switched from Verizon to Pure Talk. Considerably cheaper for pretty much the same services! I had to buy a new phone because I wasn't able to convert my Samsung A10e phone....
Hello, Buzz! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 16, 2022
Have been pleased with Pure Talk when comparing with former company that had continuous issues. Will continue with P T since the cost per month is very reasonable -- also get more data GB than with other company at a better deal financially.
Hello, Cecilia! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 16, 2022
Where do I start? The 9+ hours I spent on hold over a week trying to get to customer service? The "Please Hold" then drop my call when I finally connected? Or maybe being told, "Please Hold" and put back into the end of the call queue for another hour wait? Oh, and then there was the Tech Support gal who admitted, "I'm the first person to get this to work!"
The worst and most unforgivable was the website telling me my current phones were going to work then Tech Support telling me I was out of luck. Then, because it was too late to purchase new phones from the heavily discounted list for new customers, I had to pay full retail for them. Not cool. My recommendation to friends and family: Look Elsewhere!
Greetings, Frank! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed May 16, 2022
I love that I can support a US company that believes in freedom and supports America's conservative values. The service is great and the switch was very easy. I have already recommended the service to others. There is nothing not to love!
Hello, Mary! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 16, 2022
I am completely pleased with Pure Talk. You can not beat the service and value. To think I was paying over 3 times as much with AT&T for the same service I am receiving from Pure Talk. I have had absolutely no problems with the service and I highly recommend it.
Hello, Keith! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com