PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed July 21, 2022
We love Puretalk as a service and really appreciated that we could purchase older (refurbished?) phone models at a discount rather than be forced to pay $1000 for the latest and greatest. We got the phone model we really wanted and ended up paying slightly less than our old provider for a tremendous amount more service/data. We shared 5 GB with our old provider and we now pay about a total of $25 less per month for 60 GB/Unlimited. I really feel kind of dumb for sticking with our old provider for so long. We appreciate the values your company holds and which we share.
The only issue is that up at the family property on a lake in far northern Minnesota, we only have one, sometimes two, bars of signal. Phone calling and data access are a little intermittent, but for the most part that one bar of signal is enough to get a call through if we need it. If we need to access data, it comes and goes, but we don’t need to use much data when we are up there. It seems to be more of an issue with my Wife’s phone, even though we have the same model. We are mainly focusing on being outside in the woods and on the water. So that isn’t really a serious problem, but it is the only limitation with our service. Regardless, we are glad to be with Puretalk.
Greetings, Gene! We are pleased to hear that you are enjoying your PureTalk service and that you have saved money by making the switch! Coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 20, 2022
Was never able to get service! Could not talk to anyone about it because I had NO PHONE!!! No stores available to get my issues resolved! TERRIBLE. I would never recommend this service to ANYONE. You have to have someone available to talk to when things go wrong. Had I been able to talk to someone to resolve the problems it might have not been such a BAD experience.
Greetings, Al! We regret to hear of the experience you have had with PureTalk thus far, please accept our sincerest apologies for the inconvenience you have been caused. We would like to offer troubleshooting assistance and will be sending you a private message for further information. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 20, 2022
We are happy but the service coverage at times is spotty. There are more noticeably times that our service coverage isn’t solid versus our last carrier Straight Talk. Also the way the system is set up for voicemail seems outdated. It doesn’t interface with the iPhone features that allow you to see your voicemails and click on them directly, rather I have to log in to hear them. This is a step behind other carriers feature wise.
Hello, Michael! We are pleased to hear that you are enjoying your PureTalk service! Regarding the visual voicemail feature, we can guarantee functionality on iPhone models 6S and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices, due to the many different models on the market. Please accept our apologies for any inconvenience you have been caused. Our Tech Support team has enabled visual voicemail on each line of service, please restart your devices. We regret to hear that you are experiencing service issues within your area. Coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 20, 2022
I'm happy with this cell service from Pure Talk, I would recommend to anyone! Upon switching from another service, now the phone I have works real well with Pure Talk, doesn't burn up my data that fast. The last service I had and the phone I had seemed to burn up data a lot faster.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 19, 2022
Everything works as you said it would and I have been totally satisfied. The only difference I have found so far is that visual voice mail does not work on Android. Supposedly it works fine on Apple iPhone but not Android. If you fix that problem, I won't have any complaints at all.
Greetings, David! We are delighted to hear that you are enjoying your PureTalk service! Regarding the visual voicemail feature, we can guarantee functionality on iPhone models 6S and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices, due to the many different models on the market. Please accept our apologies for any inconvenience you have been caused. Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 19, 2022
3 stars because I've been satisfied with the service but wish the ability to use as a hotspot was included and not an extra add-on feature. If Hotspot was included in the base/monthly amount I'd give 5 stars and would not currently be considering other providers.
Hello, Keith! Our $55 and $65 plans both include unlimited talk, unlimited text, 60GB of high-speed data and unlimited low-speed data, which is about 256kbps. These plans also include the mobile hotspot feature, 15GB and 25GB respectively. If you choose to utilize one of our other plans, you have the option to purchase add-on hotspot data, either monthly or when you need it. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 18, 2022
Service gets interrupted/no service when data should be just slower. Hot spot works on occasion not most of the time like AT&T. Also, when I call in to find out what can be done I get cut off and NEVER get a callback.
Greetings, Kathleen! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Signal may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. A Technical Support agent will also be contacting you to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 18, 2022
With ATT I got two to three spam and telemarketing calls daily. Now, with Pure Talk I’ve been getting 17 to 20 daily and I’m on the national no call registry and downloaded a call blocker app which I never had to do before signing up with pure talk. I’m honestly considering going back to ATT or maybe T-Mobile.
Greetings, Rick! We regret to hear you are receiving unwanted calls. Please accept our apologies for the inconvenience this has caused you. Though PureTalk does not currently offer a call blocking service, you may block numbers using your device by following these steps: Phone app > Menu icon (vertical dots) > Settings > Block Numbers. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and Facebook, Instagram, and Twitter social media sites for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 18, 2022
My cell coverage improved when I switched to PureTalkUSA. Any communication I’ve had with PureTalkUSA has been quick and complete. PureTalkUSA is more affordable without compromising coverage. I highly recommend them to anyone considering switching plans. I also kept my previous cell number and phone.
Hello, Stephen! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 18, 2022
I'm very pleased with the cost, but the coverage isn't great and the voicemail situation really needs to be simplified. Coverage is definitely spotty and seems to vary a great deal even from day to day in the same location.
Greetings, Monica! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest iOS update by going to Settings > General > About. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 18, 2022
My card expiration date had expired and was calling to update my information to get my bill current. The customer care person was very helpful and got everything updated and ready to go in a timely matter. I'm glad I made the switch from Verizon to Pure Talk.
Hi, Andrew! Thank you for making the switch to PureTalk! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed July 18, 2022
So far, I am very satisfied since switching from Verizon to Pure Talk. The transition was seamless, service has been great. As with any other change of this type, it takes some effort to get all devices connected and synchronized but customer service is extremely helpful and polite.
Hello, Harry! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 17, 2022
Cannot send or receive Photo attachments to messages. As far as using it just as a phone, works great. Phone is Samsung Galaxy S-21 purchased from Pure Talk. This why my wife switched carriers from Pure Talk and may cause me to leave too.
Greetings, Richard! We regret to hear that you are unable to send MMS messages! Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, that your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 17, 2022
I am beyond furious that when I started service my phone worked for less than 24 hours. At that time it would not read the SIM card and customer service stated it was a problem with the "brand new" phone that was bought through the website. Long story short I have not activated the other line due to the "new phone" under warranty with Nokia but not with Pure Talk. Oh and picture messages are 60%of the time successful in being sent.
Hello, Lorene! We regret to hear that you are experiencing issues with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. While the Nokia G10 is outside of our device return policy, the device does include a one-year manufacturer's warranty. You may go to Settings > Network & Internet > Mobile Network > Advanced > Access Point Names > Menu (three vertical dots) > Reset to Default > Select New APN (plus symbol) > enter the APN setting information found here: https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 17, 2022
I loved your service and I hated to switch, but I bundled everything, cable, home phone, cell phone, internet with spectrum. I'll recommend you to everyone. Thanks. I heard about Pure Talk on talk radio. Mike garage 102 fm hickory nc.
Hello, Sabrina! We are sad to hear that you have left PureTalk, but are so glad to hear that you had a great experience with us. We hope that you may give us a try again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 17, 2022
Only have data over wifi. No data when off wifi. Poor coverage. What do you want me to say the phone is pretty useless on your network. I haven't had the time to cancel your poor service lack of coverage. I work in the south end of Indiana and live in the north.
Greetings, Ted! We regret to hear that you are experiencing issues with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. You may go to Settings > Network & Internet > Mobile Network > Advanced > Access Point Names > Menu (three vertical dots) > Reset to Default > Select New APN (plus symbol) > enter the APN setting information found here: https://www.puretalkusa.com/data. We have also reset the VoLTE feature, please power cycle your device. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 17, 2022
This phone has a lot of issues I do not like. Reception is not good in a lot of areas I get in. Never had this problem with Tracfone. Their coverage was good no matter where I was. Don't know if it is the phone or your coverage.
Greetings, Marcia! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to our Tech Support department directly at 1-800-768-4360.
Hello, Marcia! We regret to hear that you are experiencing issues with your PureTalk service, please accept our apologies for any inconvenience you may be caused. Signal may be affected by terrain or local structures. The VoLTE feature has been reset, please power cycle your device. Once this has been completed, you may follow the link below if you would like to reset the APN settings yourself. An agent will also be contacting you to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 17, 2022
My only complaint is you don’t have the visual voicemail. I can’t see if I have any voicemails, I have to call and check. My previous carriers all had the visual voicemail. I don’t like having to call every time I have a missed call to see if someone left a message.
Greetings, Dave! We offer the visual voicemail feature, however, we are only able to guarantee functionality on iPhone models 6S and above. Visual voicemail may not function on all Android devices. Our Tech Support team has enabled this feature on your line of service, please power cycle your device to test the visual voicemail compatibility. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 17, 2022
I appreciate the amount of money that I save by the Pure Talk plans. Unfortunately I have learned that the AT&T towers, that this service runs off of, are few and far between in my area. This causes my network connections to be spotty and weak at best in the area I spend a majority of my time. Currently I suffer the issue because of the saved money. One day I hope these issues could be resolved and that there really is a pot of gold at the end of the rainbow...if I can ever find it.
Greetings, Bradley! We regret to hear that you are experiencing poor signal in your area! Signal may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. As a reminder, you must be connected to Wi-Fi to complete any software updates. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 16, 2022
Overall I have found since switching carriers that the coverage and data usage is not comparable to my old carrier. However I do really love the price difference. Personally I am fine with it since I have access to WiFi most of the time. But overall the coverage seems very spotty.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 16, 2022
I subscribed to this service because I was disappointed with my previous service provider. I heard about Pure Talk on conservative talk radio and decided to try it. My first problem was that I had to purchase 2 new phones because mine were too old to work with Pure Talk’s system - $2000 spent! Next, was the horrible service I received the 3, or 4 times I had to call tech support. The first time I waited over an hour before I finally hung up. The other 2, or 3 times I called I spoke with the same girl. Apparently, Pure Talk only has 1 person answering the phone. She was very unprofessional and sounded like she was 15 years old. She needed to be taught how to do customer service.
And then there is the fact that I can not use mobile hotspot on my phone unless I purchase a larger data program, which would have cost me more than the previous carrier. Last, was the data roaming. I went on a cruise and had absolutely no phone service until I got back to the country. I would definitely NOT RECOMMEND Pure Talk and will be canceling before the next billing cycle!
Greetings, Greg! We regret to hear of the experience you have had with PureTalk thus far. Please accept our sincerest apologies for the inconvenience you have been caused. We offer the mobile hotspot with our $55 and $65 unlimited plans, or the feature can be added as needed by logging into your Account Portal and selecting the 'Add-ons' tab. Regarding international coverage, we recently added services in Canada and Mexico! International roaming may be added to your account at any time, either by logging into your Account Portal and selecting the 'Add-ons' tab or calling into our Customer Service department.
We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 15, 2022
Best move I’ve made with cell phone service. Switched from one of the majors and haven’t looked back. To me it is superior service. Streaming is been very good as are the call quality. I have recommended Pure Talk to various friends and coworkers.
Hello, Kevin! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 14, 2022
I am pretty happy with my service. I do have a problem/concern with how the website reports my data usage. I have a plan, which is supposed to be 2.5G. I was told that when I signed up with AMAC, that I would receive an extra .5 Gig, however when I look up my data usage, it looks like I only have 2.0 Gig.
Hello, Bob! We are delighted to hear that you are enjoying your PureTalk service! Regarding your high-speed data, we can confirm each line of service receives 2.5GB per month due to being an AMAC member. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 14, 2022
I would like to be able to get an invoice online at least a week prior to the payment date. Right now we're only able to get a invoice till 2 days prior to the payment date. Also when I go online there can be up to 3 different amounts I will pay which is confusing.
Greetings, Pamela! The next billing date and amount due may be viewed by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Billing' tab, section titled Next Payment shows the due date and amount due. Invoices from previous payments may be viewed by scrolling down on the same page to the 'Transactions' section, where the PDF invoice can be opened on the right-hand side of the page. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 14, 2022
License or Government ID? Once we receive your state-issued ID and verify the authenticity, we will be happy to process this order." I am a Pure Talk customer. They have my phone number AND credit card informtion, they could have called as I don't check mail every day. NOW Do I buy a 5G phone somewhere else so I have it this weekend or will they send it? Don't know and cannot waste another day on the phone, on hold with Pure Talk.
Greetings, David! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. For your protection and ours, our Loss Prevention team may request identity verification documents. We are sending you a private message regarding your account. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 14, 2022
Not enough data and not like voice mail and have poor connection. Overall not good service, not a good customer service. I have four lines, none of us happy with service. The radio station need to stop advertising.
Greetings, Sharif! We regret to hear that you are all unhappy with your PureTalk service, and sincerely apologize if you have received anything other than optimal customer service. Signal may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. The devices must be connected to Wi-Fi to install any available updates. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. If you have a home Wi-Fi network, you may also enable Wi-Fi calling from your iPhone by going to Settings > Phone > Wi-Fi Calling > enter or confirm your address. Doing this will allow calls over your Wi-Fi connection, as opposed to a cellular connection. Please be aware, this feature is only guaranteed to function on iPhone models 6s and above, Wi-Fi calling may not function on all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 14, 2022
Easy to switch, good customer service, seamless transition! And very affordable! Everything they told me I would get, they came through exactly as promised. And my phone bill was reduced by more than half!
Hello, Karen! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 14, 2022
We are very happy with PureTalk. The price is great and we haven't had any issues. We were able to keep our phones and phone numbers when we switched and the process was easy. We found out about PureTalk through AMAC and recommend it to anyone looking to save money on their cell service.
Hello, Janet! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 13, 2022
This has got to be one of the biggest shams of 2022. I spend 60% of my time waiting for pages to load, restarting the app, restarting my phone & day after day I get the same pop-up; “VPN unable to connect & internet traffic is blocked“ & “...the server stopped responding”. Last month I spent an additional $10 because the internet stopped working altogether so I called for assistance & their response was to explain that I’d used all my “unlimited data” & if I wanted to use the internet I could add $10 to my account to buy more “unlimited data”.
Again, I have “UNLIMITED data” service plan & it’s actually VERY limited. I get trouble-free internet service the 1st 10 days, the next 5-10 days the internet is slower than dial-up from the late 90’s. The last 10 days of the month the internet only works half the time. Meaning it JUST DOES NOT WORK. Pages don’t load or I’m unable to connect to the internet at all. $60/mo yet I’m only getting 15 days of usable service. Claiming they offer “Unlimited” service is just a LIE.
Greetings, Harriet! We regret to hear that you are experiencing issues with your data. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Regarding our Unlimited Talk, Text, and Data plan, this plan includes 60GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. To help reduce data usage, connect to Wi-Fi when available, close any unused apps, restrict background usage through your app settings, and enable Low Data Mode. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 13, 2022
When an account is set up on Auto-Pay, why is there a $5.00 charge to make the payment early? There should be some way to waive that "one time payment" fee for an early payment when the account is on "Auto-Pay".
Greetings, Samuel! Manual payments submitted outside of Autopay will incur a $5 transaction fee. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 13, 2022
Great service and great to be able to speak to English speaking Americans when you have an issue you need resolved. 5 star customer service every time you need it. Also great service at a great price. Keep up the good work Pure Talk!
Greetings, Brandon! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 13, 2022
I am satisfied that all services I had with Verizon at multiple times the cost are available now through Pure Talk at a fraction of the Verizon amount, I a happy camper. I would certainly recommend Pure Talk to others. Please keep up the GOOD work. Roger **
Hello, Roger! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 13, 2022
I live out in the country about a mile from a major highway and 4.5 miles from a small town. The coverage is sketchy in my house, but is better outside my house and at my shop 50 feet south of my house. Everywhere else the coverage is as good as my old provider (Verizon). I don't want to change back!
Greetings, Thomas! We regret to hear that you are experiencing coverage issues, indoor signal may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. If you have a home Wi-Fi network, you may also enable Wi-Fi calling from your iPhone by going to Settings > Phone > Wi-Fi Calling > enter or confirm your address. Doing this will allow calls over your Wi-Fi connection, as opposed to a cellular connection. Please be aware, this feature is only guaranteed to function on iPhone models 6s and above, Wi-Fi calling may not function on all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 12, 2022
Good and bad, in my local area phone service is very good, when traveling, sometimes get message that my phone is not registered on that network, so I have no reception. Reception overall not as good as my old Verizon service. Worst problem is that I rely on getting messages, pictures, etc. and my messaging does not receive anything but actual text messaging. If someone tries to send me contact info, or pictures or any form of message other than text, it does not receive it. I worked for over 2 hours with your online support, and lost the connection, then was tied up on other business when they tried to contact me back. I have not had the time to try to resolve the issue.
Greetings, James! We regret to hear that you are experiencing issues with MMS messages, please accept our apologies for any inconvenience you have been caused. Signal may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete any available updates. Once this has been completed, you may go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 12, 2022
I have had Pure Talk for a few months now. I have enjoyed the service travel often and I almost always have great reception. I loved that I was able to use my same phone without a hassle. I am glad I took the plunge and changed carriers.
Greetings, Brooke! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 12, 2022
My phone does not work. I have had your service for less than 4 months. I can't receive calls from certain numbers nor will my text messages work. They show not deliverable. It keeps happening. I will not recommend Pure Talk.
Greetings, Teri! We regret to hear you are experiencing issues with service. Please accept our apologies for the inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed July 12, 2022
Great cell provider and great customer service when registering the new phones. Had an easy switch over from current provider. I've been extremely satisfied with the new phones and my service. I've been recommending Pure Talk to family and friends.
Hello, Robert! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 11, 2022
Definitely cheaper, which is great. Pure Talk says they use all the same towers as the major carriers, which may be the case, but the signal seems weaker, so we have a lot of conversations that have cutouts which makes it hard to understand. This happens frequently even from our home which is in a major suburb.
Greetings, Lance! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you are using the latest software update by going to Settings > General > Software Update. You may also reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 11, 2022
Generally satisfied. One issue unable to resolve after discussions up to & including Puretalk corporate office, technical support, my credit union, their technical support, etc. When my local credit union sends a text/email containing a secure code to access my acct, I get it via email, but not via text. I would prefer to get the secure code by text but can't seem to get this accomplished.
Greetings, Sara! We are pleased to hear you are enjoying your PureTalk service. Regarding authorization codes, if a code is sent via text message using a shortcode, unfortunately, you will not be able to receive it. At this time, we do not support shortcode messages. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 11, 2022
I was hesitant to transfer my account from AT&T but took the leap. The initial transfer went well but a few glitches happened. From text messages not going through to the fear brought on by the website telling me my phones would not work on the network (not true). I found the tech support number and worked through it. Now very happy with the service and especially happy with the savings.
Greetings, Mark! We regret to hear about your experience after your initial setup. Please accept our apologies for any inconvenience this caused. We are pleased to hear that our Technical Support department was able to assist you and that you are enjoying your PureTalk service. If you have any further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 11, 2022
I was able to trade in my other phone and get one I am happier with through PureTalk. The cell service has been good. I just wish AT&T would allow more than 10 recipients in group messages as that would be helpful for my work. PureTalk can't be beat for the price and quality. There are plenty of data options and the USA based customer service is awesome. Plus it feels better supporting a veteran and American company! I would recommend to anyone. Everyone could use a good shot of patriotism these days.
Hello, Rocky! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 11, 2022
It was a smooth transition to PureTalk. Picked my phone and received all the help and assistance from the American based support. Also, I save a lot of money each month. That is important to me because I am on a fixed income.
Hello, Timothy! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 11, 2022
I have three phone lines with Pure Talk, one on a Samsung Galaxy S10, and two others on Samsung Galaxy Note20 Ultra 5G phones. Recently I've had situations where I could not make calls, with a message popping up on my phone sayings I have "no cell service provider"...Twice I contacted customer service and also spoke with tech support. They were very courteous and professional but stated that the reason for my issue was the fact that Pure Talk will soon not be providing cell service to Samsung Galaxy Note 20 Ultra 5G cell phones!...This doesn't sound right as I'm certain there are hundreds of customers out there who have the very same phone who switched to Pure Talk for the savings...So...what is going on...do I have to switch providers again?
Greetings, Mark! We regret to hear you are experiencing issues with service. Please accept our apologies for the inconvenience this has caused. The Samsung Galaxy S20 Ultra 5G is compatible with our service. If your device model is G988U, it may require a software update to enable HD Voice or VoLTE. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed July 10, 2022
Seems to be a weaker signal than when I was paying for ATT. Sometimes my phone locks down and have to power off to reset and make a call. My customers say they sent a Google review but it hasn’t shown up yet on my website.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you are using the latest software update by going to Settings > General > Software Update. You may also reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 10, 2022
Before completing the final elimination of 3G, I was having difficulty making calls. Now, everything works fine. Am happy with Pure talk since pure talk technical staff made the final software adjustments and I updated my phone. I now have total functionality that I wanted.
Hello, Michael! We are delighted to hear that you are enjoying your PureTalk service and that your service functionality has improved! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 10, 2022
While the service is cheaper than the main carriers, you get what you pay for (cheap service). I don't have cell service close to my home, I spent 3 hours of total time having support set my phone to use wifi calling and set up voicemail. I heard that ads on my favorite talk shows, Sean H. and a few others, they claim to be just as good as other carriers; NOT. But like I said, it is cheap enough. I just have that phone forwarded (which took days for them to set up)to my main phone. At this stage of this company (early 90's equivalent of others) tech wise I wouldn't recommend them.
Greetings, Pete! We regret to hear that you are experiencing poor service, please accept our apologies for any inconvenience you have been caused. Signal may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete any available updates. Once this has been completed, you may go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 10, 2022
After hearing several ads for Puretalk, I decided to try it. I was reluctant at first, but I have been very pleased with Puretalk's service. I was afraid the service would be inferior, but I was wrong. The service is as good, if not better, than what I had with the much more expensive Verizon. And the savings is an extra bonus. Thanks, Puretalk for offering an alternative to the many companies that are antithetical to my political beliefs.
Greetings, Diane! We are excited to hear that you are enjoying your PureTalk service and that you are saving money on your cell phone bill! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 9, 2022
I'm always trying to get my invoice/the amount we're going to have to pay but when I go on the website I'll see a minimum of 3 different amounts. That's confusing. I usually have to wait till the charge is taken out of my checking account to find out exactly what we owe. I would like to be able to have access to what we owe a minimum of a week before we have to pay it.
Hello, Pamela! The billing amount may be found by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Billing' tab, the top section will show the next payment due and the billing date. If you would like to view previous invoices, you may scroll down to the 'Transactions' section, where you may download the invoice PDF. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 9, 2022
Should be 80 gig instead of 60 gigs per month. Just not enough. Cannot use data plan because you slow down the speed so much it is unusable. Cannot use any apps except the mapping app with any type of legit use.
Greetings, Daniel! We regret to hear that you are unhappy with our high-speed data. Please accept our apologies for the inconvenience you have been caused. Our $55 and $65 Unlimited Talk, Text, and Data plans each include 60GB of high-speed data, and unlimited low-speed data which is about 256kbps. Data is refilled on your billing date, provided billing is successful. Additional high-speed data may be purchased at any time by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 9, 2022
I give Pure Talk 5 stars. I wish I would have switched from Verizon sooner. I receive great service. I have never had connection issues or slow connection to the internet. I am happy to support such a wonderful company. I tell everyone I meet about Pure Talk and how they too can get the service.
Hello, Christine! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 9, 2022
We have saved 70% over Verizon and a live person always answers., Very happy with your service. We have not had one time where we have dropped service even in the hills of West Virginia. Very happy with the operation of the Galaxy 12, Android took some getting used to though.
Hello, Jeff! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 9, 2022
I switched over our two phones after paying off the obligation on our AT&T phones. Completed the unlocking for both. We had purchased the SIMS just about a week before. Final transition and porting over our old numbers was simple given the great customer service people at Pure Talk guiding us through it by phone to our landline. We lost our visual voice mail which was with AT&T phone but no problems with service.
Hi, Joe! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please kindly be aware, we do offer visual voicemail. However, we are only able to guarantee that this feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback! It is greatly appreciated.
Reviewed July 8, 2022
I am very happy with the service. It seems as if I have more bars in areas I had problems with my previous carrier. So far, I have no complaints after four months of service. Also, when I called Pure Talk about an initial problem with my credit card company, the Pure Talk contact was extremely courteous and helpful. Considering the low monthly cost, I have and would continue to recommend Pure Talk.
Hello, Robert! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 7, 2022
We are always bargain hunters. Although PureTalk is slightly more expensive than our previous service, its features and reliability are so much better. We like the amount of monthly data available to us. The software seems to work better as well. Thank You, PureTalk!
Hello, Mitch! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 7, 2022
Contrary to what has been advertised, we had to replace both our cell phones at our expense that we had with US Cellular. Also, we did not receive any discount on the first month. Otherwise, the service has been great and at a lower cost.
Greetings, Richard! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. It appears the devices needed to be replaced as they were not compatible with our network. Regarding the new customer discount of 50% off the first month of service, the discount was applied to your initial order, both $30 plans were discounted to $15, plus applicable taxes. We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your cell phone bill! Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 7, 2022
I switched cell phone providers because of poor signal, expensive monthly cost and poor customer service. But since switching to Puretalk, it has been a pleasure! Their customer service is great and the mobile plans are cost effective and simple! I have recommended Puretalk to a lot of my friends.
Hello, Kathy! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 7, 2022
I will be switching back to Straight Talk after this month. For the same price I had unlimited data regardless. And with Pure Talk they cut you off at 60g. So yea this will be my last month with pure talk. switched cause it said American owned and was unlimited data
Greetings, Kevin! We regret to hear that you will be leaving PureTalk, and apologize for any inconvenience you have been caused. Our $55 and $65 plans both include unlimited talk, unlimited text, 60GB of high-speed data, and unlimited low-speed data, which is about 256kbps. These plans also include the mobile hotspot feature, 15GB and 25GB respectively. Once the high-speed data has been utilized, your device will begin using low-speed data until your next billing date, provided billing is successful. We also offer top-up data, which may be purchased by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 7, 2022
Ordered a new phone and I am waiting for it to arrive. I just wish you would use a different delivery service than Fedex. I prefer UPS because they give texts updates as to when the package will be delivered. So far we have liked the service with PureTalk and will continue to use it as long as we have great service.
Hello Virginia! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Regarding shipping notifications, FedEx offers text updates, we recommend contacting them directly to enroll in text or email notifications. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 7, 2022
The coverage is so poor that we are concerned that if an emergency occurred we could not get help. If you are using the towers that Verizon uses then your technology is very poor. We have new 5G phones. We will have to look for another carrier. I have to use WIFI calling in my own home just to get out. There are times that we cannot call at all for hours, total blackout. Extremely disappointed.
Greetings, Dan! We regret to hear that you are experiencing poor signal, please accept our apologies for the inconvenience you have both been caused. PureTalk utilizes AT&T's GSM network to provide service, signal strength may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, that your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 7, 2022
Overall 3 star because of the data speed and the service is not quite as good as AT&T. I thought we would be on the same towers. The phone even acts different when we are on Wi-Fi than it did before we switched. Price is better though so take the good with the bad.
Greetings, Brandon! We regret to hear that you are experiencing poor data speeds, please accept our apologies for any inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest version of iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, please test your service connection, you may be required to sign back into your home Wi-Fi network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 7, 2022
Very happy with PT. My reception etc hasn't changed since I left Verizon. Your pricing is so competitive I can't see why everyone is not on this service. Only complaint is calling in is still time consuming but other than that I love it
Hello, Dominic! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 6, 2022
When we moved from Verizon to PureTalk, we were told via advertising that the transition would take 10 minutes. Instead, for us, it took about 20 HOURS of sitting on hold over several days and wrangling with reps to finally get our service established.
Greetings, Arthur! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 6, 2022
Phone reception is poor at best!!!! I don't understand, when sold to us, we were told they use the same towers as AT&T which is where we came from? We are truly disappointed. At This point I'm Not sure I could recommend Pure Talk to anyone?
Greetings, Charlie! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 6, 2022
Not reliable, 90 percent of the time. I have called and emailed regarding the very poor service. I cannot text or send photos either. I have also spent much time online going through your help app and following instructions with no success and spent much time in the phone with your tech with Little to no success. Sincerely, Mary **
Greetings, Mary! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to our Tech Support department directly at 1-800-768-4360.
Greetings, Mary! We regret to hear that you are experiencing issues with sending SMS and MMS messages, please accept our apologies for any inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. An agent will also be contacting you to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 6, 2022
I am very pleased with the service and cost associated with Pure Talk after the first three months. My only request in that we are able to use our phones for international calls, instead of using the monthly fee for such access. Thanks for a wonderful experience!
Hello, Timothy! We are delighted to hear that you are enjoying your PureTalk service! Regarding international calls, the PIN may be purchased once a month, as it is valid for 30 days or until the balance has been used. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 6, 2022
We transferred 4 lines from ATT and the reception we used to get was good. After switching to PureTalk, the reception went down...so much so that I had to move my office from where it was to the kitchen area in our house. Now I get good reception in the kitchen. Very frustrating.
Greetings, Ronald! We regret to hear that you are experiencing poor signal, please accept our apologies for any inconvenience you have been caused. Signal may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete any available updates. Once this has been completed, go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 5, 2022
Customer service seems to lack the knowledge to answer questions. When I called to set up my voicemail, no one seemed to know how to do it. I figured it out myself. Also, when calling to figure out what happens if I run out of data, these people just said, "Oh nothing, it will just slow down." Other than the lack of accurate info, I'm super happy with PureTalk at this time.
Greetings, Pamela! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
I have to say, at first, I was a little skeptical. Not anymore!! I am so glad we switched. I have been telling all my friends and family about the incredible service. I was most impressed while traveling, again I was concerned I would not get the same coverage, but I was proven wrong. Coverage was great.
Hello, Kim! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 5, 2022
We switched from Verizon to PureTalk a few months ago and I have to say, our cell phone reception/connection services went down noticeably so, enough to where I called PureTalk to switch back to Verizon as your PureTalk svc. rep mentioned to the effect of there was going to be cell phone tower update (via ATT?) coming on board soon? So, in the meantime, we're going to wait it out and see if that does in fact happen and makes a difference. If not, we'll be switching back to Verizon as soon as able.
Greetings, Kathleen! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
This has not been the seamless transition I anticipated. Voicemail is not working properly. I'm often unable to text photos... works randomly. It's a bit clunky. I set my son up on a separate account and his service has been sporadic at best.
Greetings, Nancy! We regret to hear you are experiencing issues with service. Please accept our apologies for the inconvenience this has caused. We have provided the steps below to help resolve your voicemail issue. An agent will be reaching out to you shortly to provide further assistance with your MMS issue. Thank you for your feedback, it always helps us improve the PureTalk experience.
To reset your voicemail, you may go online at www.puretalkusa.com and go to:
- Sign In (next to the Shopping Cart icon on the top right of the screen)
- Log in
- Click Plan
- Choose your number
- Click on Reset Voicemail
After this, power your device off, wait 15 seconds then power it back on. You may access your voicemail by dialing your phone number into your device or by holding the number one.
Reviewed July 5, 2022
The price is awesome, but advertisement did not make it clear that you need an unlocked phone for this to work. Also, there's no option for prioritization in busy areas, so I still get slow speeds in busy areas. Service is a bit slower than I used to have at T Mobile.
Greetings, Conor! Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible with PureTalk service. Regarding your data speeds, to ensure optimal performance, verify your device is using the latest software update by connecting to Wi-Fi and going to Settings > General > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
Hotspots don’t work. I have tried multiple times with the tech folks to resolve this issue to no avail. I need this functionality and support is sorely lacking. My hotspot issue is not regarding the Android issue which is heavily documented in tech blogs online - I have an iPhone.
Greetings, Kathleen! We regret to hear that you are experiencing issues with your mobile hotspot, and would like the opportunity to troubleshoot this issue further. A private message will be sent shortly to gather your contact information, as a member of our Tech Support team will be reaching out to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
I love your customer service. It's great, I like that I get a person right away, but my phone reception has not been good at all, and my phone will randomly not be able to make or receive calls/texts at all even if I have reception, and my husband's voicemail has not been right since we switched.
Hello, Stephanie! We regret to hear that you are experiencing issues with your PureTalk service, please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, please test your service connection. Our Tech Support team has enabled the visual voicemail feature for each line of service, please be aware this feature is only guaranteed to function on iPhone devices 6s and above. Visual voicemail may not function on all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
We use wifi calling at our home (no cell service). We have trouble with photos in texts, especially a group text. Often even a regular text will not work - seems it’s usually to someone that doesn’t have an iPhone. Any solutions? Thanks!
Hello, Rosemary! We regret to hear that you are experiencing issues sending text messages, please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, please test your service connection, you may be required to sign back into your home Wi-Fi network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
It’s hard to get through and when I did trying to explain to the rep my request took forever. Then I was on hold for 10 min. With automatic payment I did not know I would be charged for paying early and then not have data replenished then have to purchase more data as well and not receive the full data amount.
Greetings, Janann! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. Manual payments are subject to a $5 transaction fee, if your account is enrolled in autopay, billing will occur on the billing date and you will not be charged an additional fee. Once the service payment is successful, your high-speed data will be refilled. If all high-speed data is used, you may upgrade your service plan or purchase additional top-up data by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 5, 2022
Bait and Switch on Phone prices. Still do not work correctly. No place I can go and get real help. No shopping allowed. If you don't buy phones right away the prices go way up. If you don't spend hours on phone getting transferred to different people all the time listening to the same recording after every transfer their third-party vendor uses the same delay tactics on the website, only to tell you that you waited too long to buy phones at the discount rate.
Greetings, George! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. To qualify for the promotional pricing you must:
Activate a new line of service and port in a number
Activate the line within 30 days of receiving the device
Qualify for device financing
Remain on one of our Unlimited Talk, Text, and Data plans for the duration of the 30-month conditional sales agreement
Remain on Auto-Pay
At this time, your account no longer qualifies for the Instant Phone Discount, as the PureTalk service is active. A new device may be purchased by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. While our Customer Service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 4, 2022
Switched over from AT&T and have not noticed anything different. Except.... I'm paying less than half what I paid before!!!! Very satisfied!!! I would encourage everyone to make the switch.... You speak to American English speaking people here in this country when you call in for anything.... That is well worth it!
Hello, Martha! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 4, 2022
I had connection challenges when I moved from my old SIM card and support was incredibly persistent in driving to the resolution to include reliably calling back in the many cases I had to restart the phone. Well done, I hope the tech is well treated for her resilience on that call!
Greetings, Mark! We are delighted to hear that you are enjoying your PureTalk service, and that our Tech Support team provided such great customer service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 4, 2022
The service was great and the customer support has some of the best people. They make you feel like you really matter and they actually care about you as a customer. I had to switch because of signal at my location but if I ever move then PureTalk will be at the top of my list of phone service to switch back to.
Greetings, Daniel! We are so glad to hear of your great experience with PureTalk! Regarding the signal issues, service may be affected by terrain or local structures. We hope that you will try PureTalk again in the future! Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 4, 2022
Setting up my phone failed at 1st, & I was left without phone service, for several days. It took my, electronics tech hubby, to call, & help walk the rep through resetting the service slower, so that it finally worked. She was doing it too fast, & it wasn’t giving the system a chance to completely reboot.
Hello, Dina! We are pleased to hear that you are enjoying your PureTalk service! We sincerely apologize that you were without phone service during the initial setup. Despite the network issues, we are so glad to hear that your service is functioning properly!
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 4, 2022
We are happy with PureTalk. It’s true—service is no different from the major carrier before (they have sent us discounts since changing services). Yet, we changed service too because we are more interested in a business being a business and serving all its clients and staying away from the social issues—unless patriotic and helping veterans.
Hello, Marlene! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 3, 2022
I was told my phone would work with Puretalk but 2 months in they said my phone (4G) was listed on 3G shutdown. Hold for over 2 hours for technical support. Said call me back the next day but they didn't.
Greetings, Sylvia! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 3, 2022
Before signing up with Pure Talk USA, I had been with several major cell phone services...without question Pure Talk has provided me with superior service in every way..including the best customer service, as well as best coverage. As a result of my experience, I have highly recommended Pure Talk to everyone I know. Thank you Pure Talk for a great experience!
Hello, Kathleen! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 3, 2022
I switched to Pure Talk to save money. I have had problems getting issues resolved; it is very hard to get anyone to talk with me about the situations I have experienced. It took a car wreck at about the same time as the Verizon switch to get answers to my primary problem. I am still having trouble with voice mail and cannot figure out what to do and what the problem is.
Greetings, Helen! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We would appreciate an opportunity to look into this matter further. An agent will be reaching out to you shortly. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed July 2, 2022
I haven't had any trouble with my Pure Talk cell phone connection. I have noticed that I only have 2 bars usually but the connection is good and I don't think I miss out on anything. Thank you for the good service and I especially appreciate the lower bills.
Greetings, Lyla! We are excited to hear that you are enjoying your PureTalk service! Regarding the service issue, signal may be impacted by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network.
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 2, 2022
This company has made phone service affordable for the average American family. It has been a huge blessing for us to have been able to reduce our monthly phone bill so much. We have two teen daughters soon they will each require a phone number with service, PureTalk will make this feasible and easy once we decide to pull the trigger on adding them to the plan. I would highly recommend PureTalk to anyone but especially families.
Hello, Yonah! We are pleased to hear that you are enjoying your PureTalk service, and that your monthly bill has decreased! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 2, 2022
No overseas service. Had to update all my contacts to add area code before I could get connected. Service came in and out. Tons of dropped calls. Poor customer service. I would not recommend you to anyone. Improvement needed.
Greetings, Jerilynn! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. We now offer international roaming in Canada and Mexico, with additional countries ensuing! Regarding the dropped calls, service may be impacted by terrain or local structures. It is our hope that you may try PureTalk again in the future, if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 2, 2022
The worker guided me to get my phone to work. I am a SLOW LEARNER, and she had the patience of a SAINT with me, but Praise the Lord we got my phone all set up; it works perfectly. I am a HAPPY CAMPER!!
Hello, Raymond! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 1, 2022
Started out rough. We provided phone info only to find out after sign up that our phone was not compatible. We had to buy a new phone from Puretalk which was an unexpected cost so we went with a basic one. We can't really test data usage because the phone is awful. Also, activation was clunky and took far too long.
Greetings, Ron! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. If you are experiencing issues with accessing data, your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 1, 2022
I had previously been with another provider for over a decade in cost. Got astronomical. Since I switched over to Puretalk, everything has been the best of service with no issues. I'm also enjoying the fact that I'm paying $200 less than my prior bill per month
Hello, Marty! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 1, 2022
Did not have vm available on phone to set up. For some reason did not carry over with new sim card. Also, phone conversation was garbled, which was a problem before Pure Talk. Customer service rep was able to fix both problems
Hello, Tom! We are pleased to hear that your voicemail and call clarity issues were quickly resolved! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 1, 2022
I have a fairly neutral experience with PureTalk. The process of setting up my phone to work properly with them wasn't easy or seamless. Their customer support was mostly good (I ended up speaking with about a half dozen different help agents over the process of several different calls). I like that the support is based in the south, however the wait time on hold was almost always around a half hour, which is unacceptably long. I hate calling for support anyway, would rather find answers and help on the website, but that help section is inadequate. A better option than being stuck on hold for so long would be if they offered an option to have an agent call back when available.
Greetings, Bruce! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 1, 2022
For the first two months of service, I was not able to download text items (pictures), or send pictures. Called for help and that did not work. Another month goes by. I called again and the person was able to help me. It was some issue with the SIM card. Got that fixed. Now my phone drops calls, both outgoing and incoming. I restart the phone and this seems to temporarily fix the situation for about a week. Then it starts again. I purchased two chips. I refuse to put the second one in my wife's phone. I will pay a higher monthly fee for hers to keep it working.
Greetings, Alton! We regret to hear that you are experiencing issues with calls. Please accept our apologies for the inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed June 30, 2022
The network speed is very very very slow. Even though I have four bars signal strength and 5G. Connections are unstable and very very slow. Is there a setting on my phone that would improve this? Any suggestions would be appreciated.
Hello, Jeff! We regret to hear that you are experiencing low data speeds, please accept our apologies for any inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Once your high-speed data has been utilized, your device will begin using low-speed data. The data will be refilled on your next billing date, or you may purchase additional data by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 30, 2022
I’ve only had one real issue. When I called customer care, the lady took care of it quickly. Very satisfied with the service I’m getting with Pure talk! I have told all my close friends to switch to pure talk.
Hello, Brook! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 30, 2022
This phone does not work. Battery won't hold a charge. No signal. No income or outgoing calls. I contacted a representative 4 times with no luck through all the tech info. Nothing is working. Cannot get anywhere to fix the problem. I paid for this phone and now have no service. I want to discontinue service but I want refunded for this junk phone. I will not recommend your product. I was told by a person with this company that there has been problems with this type of phone.
Thank you for your feedback, as it always helps us improve the PureTalk experience.
Enter the information below. The same steps need to be conducted on the device for message settings.Name: Pure Talk (ALL CAPS)
APN: RESELLER (ALL CAPS)
MMS proxy: proxy.mobile.att.net (all lower case no spaces)
MMS port: 80
MMSC:http://mmsc.mobile.att.net (all lower case no spaces)
Authentication Type: None
APN protocol: IPv4/ IPv6
APN roaming protocol: IPv4
Reviewed June 30, 2022
We have been very happy with the coverage and price our Pure talk. No issues, just great coverage at an awesome price. After all, who needs unlimited data? We rarely use up our monthly data and it's nice to know that we won't be charged for going over.
Hello, Donovan! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 30, 2022
It took me over 8 hours over a 2 day period to get my service started. My phone still doesn’t get 4g. I’m not happy with your service and certainly not the time it takes to take to someone. I’m not going to tell anyone to switch to your service. Shawn Hannity saying you can switch in 15 minutes is not true.
Greetings, James! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Regarding your signal strength, this may be impacted by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 30, 2022
I live in an area where there’s poor reception. In spite of that, I get as good a signal as I did before when I used a major carrier. That’s great! But when I check the app to find out how many GBs I have left, sometimes the information is not there. Also, there is no explanation for fees in the billing.
Greetings, Jeanne! We are so glad to hear that you are enjoying your PureTalk service! We recommend logging into your Account Portal and selecting the 'Plan' tab to view your available mobile data for the current billing cycle. Regarding the billing fees, monthly invoices may be viewed by logging into your Account Portal and selecting the 'Billing' tab. From here, you may view your invoices and the complete tax breakdown. PureTalk does not charge service fees, the billing includes your service plan and applicable federal, state, and local taxes. If a manual payment is made, you will be subject to a $5 transaction fee, this may be avoided by remaining on autopay. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 30, 2022
I don't feel we have as strong a signal as before, but I am happy with the cost and data. I am also happy to know that all my payment does not help support ultra-liberal special interests. So overall I am not unhappy with the program.
Greetings, Nona! We are pleased to hear that you are enjoying your PureTalk service!
Regarding your signal strength, this may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 30, 2022
I am enjoying the phone service, it works. I makes the calls, and people calls me, My phone calls goes thru. I am enjoying the 5G experience. I do enjoy the low price. I have no problems with making phone calls and receiving phone calls.
Hello, Stephen! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 30, 2022
We only signed up with PureTalk, because their original representative verified/confirmed that our phones were on the Puretalk list of service, and that they could provide continued/uninterrupted service to our specific phone model after the 3G shutdown. 4 representatives confirmed this. We experienced dropped calls/straight to voicemail/no call capability, text and connectivity issues. We have yet to receive our refund of $221.94 for services/coverage they did not/could not ever provide.
Greetings, Mark! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Regarding your refund, we are sending you a private message for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2022
Works very well for less money than the BIG boys! Sometimes saying less is more and paying less is also more. Very happy with my experience on Pure Talk and look forward to many years of consistent service. Have a nice day!
Hello, Chester! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 29, 2022
It's absolutely frustrating that from day 2nd from porting my cell phone number to Pure Talk on March 31, 2022 I was told the reason my phone was slow it's because I had ran out of data. It's unconceivable. I had T-Mobile before Pure ** and never ran out of the 6 GB. Your agents keep telling me I need to $upgrade$, this is **. I am not doing anything different in how I use my phone/data. The last call I made to you I was told it was my XR iPhone and I needed to take it to Apple. What?
Greetings, Maria! We regret to hear you are experiencing issues with data. Please accept our apologies for the inconvenience this has caused. If your device is utilizing an excessive amount of data, we recommend switching Low Data Mode on. To do this, go to Settings > Mobile Data > Mobile Data Options > toggle on Low Data Mode. If you have Wi-Fi assist enabled, it will utilize your mobile data when your Wi-Fi connection is weak. You may disable this feature by going to Settings > Mobile Data > toggle off Wi-Fi assist. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2022
At best I only have 1 bar, some locations along my road I can get 2 bars. Service is hit and miss unless I get close to a highway or city or town in southwest South Dakota, I'm located 12 miles southwest of the city of Edgemont, SD.
Greetings, Edith! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2022
Hotspot not working on my phone and I'm paying for the more expensive one. And I'm not exactly happy with coverage, it's not as same as I was with AT&T. Also I've been kicked off the network twice and had to reset everything which is kind of hard to do when I have to call customer service and my phone doesn't work. Also I'm out of town usually when it happens.
Greetings, Michael! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 29, 2022
Had a little trouble enrolling our 4 lines with Pure Talk, my husband's and son's phone was too old so we had to get him a new ones. After that, we had no problems and customer support was great trying to help up get it all resolved...
Hello, Paula! We are excited to hear that you are enjoying your PureTalk service!
Regarding the activation process, please accept our apologies for the inconvenience both your husband and son have been caused. We are glad to hear that they were able to upgrade their devices to resume service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 29, 2022
My phone has very weak signal, very low bandwidth and no “visual voicemail”. It’s not exactly “equal to the big guys”. I still have a Verizon line for my job where I’m retiring shortly. I’m truly worried about the future of my phone service.
Greetings, Tim! We regret to hear that you are experiencing poor signal, this may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Regarding the visual voicemail, our Tech Support team has enabled this feature for your line of service. Please be aware, this feature is guaranteed to function on iPhone models 6s and above, this may not be compatible with all Android devices. You may power cycle your device, then open the Phone app to test f this feature is available. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2022
Have been with former carrier since 1996 - was always reluctant to change because their service was great. I finally decided to give it a try and have not been disappointed. Same great reception and service area. Glad I took the leap.
Hello, Carol! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 29, 2022
Cell service is just ok. Data connectivity is not good. Regardless if there is available 5G or WiFi, my phone is slow to connect. I don’t love the payment plan option either with a requirement to use a debit card. I prefer to use a credit card for rewards points.
Hello, Lora! We regret to hear that you are experiencing low data speeds, please accept our apologies for any inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure that your device is properly connected to the PureTalk network. Once your high-speed data has been utilized, your device will begin using low-speed data. The data will be refilled on your next billing date, or you may purchase additional data by logging into your Account Portal and selecting the 'Add-ons' tab. Regarding payments, we accept both credit and debit cards. If you would like to update your payment method on file, you may do so by going online to www.puretalkusa.com and logging into your Account Portal, then selecting the 'Billing' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2022
We don't like anything about PureTalk beyond the price. BOTH number portings required multiple contacts and way too much time on the phone to get it done. Limiting Group Text recipients to ten is insane. My wife's mobile STILL doesn't have data... If anyone asks, I would NOT suggest PureTalk.
Greetings, James! We sincerely apologize for the experience you both have had with PureTalk thus far, as providing an optimal customer service experience is our top priority. After reviewing your account, we see that your device is unfortunately no longer compatible with our network. You'll need a VoLTE device to resolve this service interruption. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 28, 2022
I have been pleased with the switch, coverage has been excellent. I have traveled quite a bit and find I am covered most places, and it’s comparable to other major carriers. I also am glad there are no hidden fees, phone call ads, and that my carrier also hold similar beliefs to me. I wish I made the switch sooner.
Hello, Lindsay! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 28, 2022
There are Long wait times, and there was deception in setting up service, which caused me to have to buy a new phone at a higher than normal price. They should have been clear about my old phone not being compatible. Also, The voice mail system has no caller ID, which forces you to listen to soliciting messages. I’ll leave at my earliest opportunity.
Greetings, Saatchirad! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding your voicemail, we do offer visual voicemail for iPhone models 6S and above. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 28, 2022
Excellent service, response time and overall phone operation from the very first day. We are glad we made the switch from AT&T and the price is very good also! We would recommend this phone service to our friends and family.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 28, 2022
I have found Pure Talk to be a reliable cell phone provider. The in - country customer support has been very helpful. As a Navy veteran I appreciate that very much. I have not been successful, however, in acquiring the military veteran's discount. The price is very reasonable. Overall, I'm glad I switched to Pure Talk.
Hello, Curt! We are excited to hear that you are enjoying your PureTalk service! After reviewing your account, we confirm the 15% Military Discount has been applied and is automatically deducted from your monthly service payment. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 28, 2022
We had some issues getting our phones set up. We had to call back 3 times in order to get them set up completely. Whoever we talked to didn’t give us all instructions to complete everything until the last agent. Everything is good now. We haven’t had any more issues.
Hello, Faith! We are excited to hear that you are enjoying your PureTalk service!
Please accept our sincerest apologies for the inconvenience you have been caused regarding the initial activation and setup process. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 28, 2022
One of the best decisions I made...no problems at all; smooth transfer and love getting that LOW monthly bill! Thanks!! No difference from Verizon, my former carrier...great. Great. Terrific, fantastic! Very happy with this cell phone service...
Hello, Carolyn! We are pleased to hear that you are enjoying your PureTalk service and that your monthly bill has decreased! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 27, 2022
The service is excellent as is the pricing. As a small business owner, I always look for ways to reduce costs without sacrificing quality and Pure Talk does that perfectly for me. I also got a new phone at a substantially lower cost than I could have with my previous carrier.
Hello, Jeff! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 27, 2022
I switched from Verizon to Pure Talk about three months ago. I use my cell phone primarily for texting and emergency use so I do not need a plan with a lot of room for data and texting. Pure Talk has provided me with a plan that costs less than one-third of what I could get with Verizon and the service has been every bit as good if not better than what I had with Verizon. My only regret is that I didn't switch sooner.
Hello, Howard! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 27, 2022
Every interaction I have had with a Pure Talk employee has been positive - from setting up my service to working through a few hiccups of porting over our numbers from another carrier. All have been helpful, pleasant, and knowledgeable. We’ve been pleased with the service and look forward to a long relationship with PureTalk!
Hi, Rebecca! Thank you for making the switch to PureTalk! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 27, 2022
Awesome friendly people. The customer service was amazing and I am very happy with this service and the quality. I have recommended this to others as well and sincerely hope they use your services because it is awesome. Daily wire did a great job giving us an incentive.
Hello, Luke! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 27, 2022
Bought Nokia 6300 from Pure Talk, didn't work, sent back and got a new nokia 6300...Again did not work....Spent hours on phone to activate...Long wait times, discourteous and misinformed agents. Customer for 10 + yrs and thinking of leaving due to poor service. Agents did not help me select a new phone so am ordering one from outside pure talk...They did not offer any help with problems could not fix and refused to honor the company's 14 day return policy...It has been a hassle since June 8 with no phone and no help from company agents or even an ok that I would be reimbursed for over 2 weeks with no service.
Extremely dissatisfied with customer service. Most agents do not even know about the 14 day return and have to fight with them and call back in until I get informed agent who knows the policies, and then it is a fight to get them to them to get label and shipping costs paid for..Hey, most companies that ship a defective item give you free shipping when you are returning an item. This company offered nothing. I have been a customer for 10 plus years and this is the hassle I have to go through? I feel that they should pay to have me ship the non working phone back the second time. Am buying a phone else where. I feel they should reimburse me for the time I have not used the service since June 8th and having to order 2 phones and activate them and then find neither is working the way it is supposed to. Fed up.
Greetings, Joan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 27, 2022
Happy with the service! I do wish I had a little better reception at my house! 1 bar is all, honestly though it’s a lot better than Verizon and their billing that even Verizon can’t explain. Your bill is always the same. The wife was a little hesitant but she’s happy now.
Hello, Dean! We are delighted to hear that you are enjoying your PureTalk service! Regarding your reception, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 26, 2022
I wonder why you waited so long to ask. The service with Pure Talk is tolerable now that it's actually working. Two of the three phones on this plan each waited a full week to get the correct SIM card to get activated. Altogether, I spent between 15 and 20 hours on hold to speak with Customer Service which was helpful sometimes and often not. If you weren't $50 cheaper than AT&T I would have gone right back. It sure would be nice to have an apology and some compensation.
Greetings, Mitcha! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our Customer Service department is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. We have applied a credit to your PureTalk account for the time you were unable to utilize service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 25, 2022
I have been completely satisfied with the service and the reduction in the price of my monthly bill. The technical assistance has been good and very helpful. I would highly recommend Pure Talk to any of my friends or family.
Hello, Elizabeth! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 25, 2022
Much better pricing for same service than T-Mobile or Sprint. Fixed incomes need allowances for basic service. We need normal cellphone service, not powerhouse subscriptions that are routinely advertised on radio and TV. Thank you for providing a much needed alternative!
Hello, Cliff! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 24, 2022
Pure Talk is the most incompetent company I have ever dealt with. Nobody in customer service can give you a straight answer. I would never do business with them. Do so at your own risk!!! The entire concept of the company is to get your money then completely ignore you. Every phone call to them has been a terrible experience. No one can give an answer even to the simplest question.
Greetings, William! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 24, 2022
Chip would work. Phone wouldn’t work. Returned phone where it disappeared until I got angry and finally found. On hold at least 45 mins each time I called. Always had to go thru the same story with a different person. Supr in Customer Service said would find phone and Paulette would send email confirming and refund payment I had to make for service didn’t use. Nothing. I had to call and wait forever to find out if it had been found. Never got. Refund. Finally gave up and went with another company after a month of dealing. Had high hopes as I wanted to support conservative causes but ended up spending a lot more overall.
Greetings, Anita! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We are aware of the extended hold time and are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 23, 2022
Getting our phones switched over from another carrier by doing the eSIM card was a little trying due to the wait times needed to talk to tech support. Ultimately new SIM cards were needed and the switch was flawless. Coverage has been good and no appreciable difference in quality has been noticed. A good option at a reasonable price.
Hello, Steve! We regret to hear that you experienced issues activating your eSIMs, and sincerely apologize for the extended hold times. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 22, 2022
In December of 2021, I switched our family wireless phone service from Verizon to Pure Talk. Unknown to us, Pure Talk never fully ported over my wife's number she has had in her possession for 20 years. This failure to fully port over the number resulted in split service, meaning that she was only able to receive calls from iPhone users and unable to receive calls and texts from Android users and calls from landline users. Failure to complete this full port resulted in her being unable to communicate with family and friends. This failure also resulted in missing calls from businesses, doctors, and pharmacies trying to contact her to assist her in her daily life and also in providing her with her insulin and other life-dependent insulin pump supplies, since these pharmacies were calling her on her own number that did not work, unknown to my wife.
Numerous lengthy calls to Pure Talk’s customer service and IT department have taken place in our attempt to solve the issue. Every time we called Pure Talk for help, we always received the run-around, having to start at the beginning with every person who works at Pure Talk, with no one ever really wanting to fix the issue. Resetting all kinds of functions, even completely resetting my wife’s phone did not work. Despite nothing working, Pure Talk never offered or tried to come up with a solution. Just phone calls that would end with either a dropped call or an unsatisfactory end, with my wife’s phone still not fully working.
Frustrated and fed up, we decided to switch carriers in June of 2022, then come to find out that my wife’s number could not be switched to a new carrier because the number was never fully Pure Talk’s number the entire time. We were informed that the company that has possession of my wife’s number is Verizon, but upon calling Verizon they stated that they do not have possession of the number. Somehow, during our time with Pure Talk, my wife’s number was given over to the carrier named Jitterbug. We then talked to Pure Talk to have them talk to Jitterbug to bring back my wife’s number.
At first, Pure Talk’s porting department denied that my wife’s number was in split service, then acknowledged that they did not fully port the number, then finally agreed that Jitterbug has the number. Three attempts with Pure Talk to have them contact Jitterbug took place, with the third time resulting in a customer service supervisor from Jitterbug talking to a porting supervisor from Pure Talk. This last conversation resulted in Pure Talk being perfectly content with Jitterbug having my wife’s number, and Jitterbug being unwilling to cooperate in giving back my wife’s number. The service I have received at every level of Pure Talk has been worse than terrible, and beyond frustrating.
I honestly am not sure how Pure Talk employees who work to solve problems are given their jobs since they never succeeded in working through to fix my wife’s phone. Pure Talk’s inability to function as a phone company has compromised my wife’s very own phone number. I’m unsure of how this will end, but I will continue to fight Pure Talk to restore my wife’s phone number, on an account we have had with Pure Talk for going on seven months now. Companies like Pure Talk and Jitterbug should be fined, shut down, account payments refunded to customers, and made an example of how not to run a business, and in particular, a phone business.
Greetings, Chris! We regret to hear of the experience both you and your wife have had with PureTalk thus far, please accept our sincerest apologies for the inconvenience you have both been caused. Regarding the porting of your wife's phone number, because it is active and owned by Jitterbug, we cannot complete the porting process to PureTalk unless they release it. We regret to advise the phone number in question is unable to be fully ported to our network without Jitterbugs' and the new owner's consent. A new phone number may be activated for your wife's account by calling our Customer Service department at 1-877-820-7873, and that number would be eligible for porting to a new provider. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 21, 2022
It seems to take forever to get a live human being on the phone just to ask a question. I know you promote your service a cheaper than other cell services, but it also makes customer service cheaper as well. All customer questions cannot be answered using just your website.
Greetings, James! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 21, 2022
I wasted more than 3 hours on another phone trying to get my phone to work. Each different phone call I had to wait on average 50 minutes to speak to a representative. First person could not help, second person cut me off and never called back.third and fourth person didn’t help. I am very dissatisfied with the service.
Greetings, MaryAnn! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. Service may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 20, 2022
I have full bars and LTE and my texts and internet take forever to send/load… doesn’t matter what city I’m in, it is always slow and I’m not maxed out on data either I checked. Considering switching back to Verizon, having fast reliable service is worth the extra $20 to me. My phone only runs fast on wifi and it’s just crazy to me. After this next month if it isn’t fixed I’ll be leaving Pure Talk which is a shame since it’s been good until lately and was going to add my family to this but not so sure anymore.
Hello, Nate! We regret to hear that you are experiencing issues with your PureTalk service, please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We recommend tracking data usage by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Plan' tab to view each line's available data and data usage. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 20, 2022
Everything they promised to provide they have done. I recommend them highly to anyone who asks. Even those who don't ask. Thank you to Sean ** for recommending Pure Talk to my husband. I cut my costs to one-half of the cell phone bill I was originally paying.
Hello, Colleen! We are delighted to hear that you are enjoying your PureTalk service, and that your monthly bill has been reduced! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 20, 2022
Your people on messenger tried to help but to no avail. I was using home Wi-Fi to converse. I was asked to try things but I am not knowledgeable enough and messed up. The One plus phone only allows one screen open at a time and I had to go back and forth.
Greetings, Faye! We regret to hear that you are experiencing issues with your PureTalk service, and apologize for the inconvenience you have been caused. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 19, 2022
We recently switched to Pure Talk, we have be somewhat satisfied but have a few issues. At my work place which is inside is usually only have one bar of reception but with Verizon usually 3 to 4 bars. Most times other than work we do fine but we have had a few times where we did not received missed calls. And sometimes our text messages are delayed. Any suggestions on how to improve these issues would be appreciated.
Hello, Richard! We regret to hear of the issues you are experiencing with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Service may be affected by terrain or local structures, however, we will provide troubleshooting steps to ensure your devices are properly connected to our network. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 18, 2022
It took us nearly two weeks to get things ironed out to the point where we had service at the same level as our previous provider. Advertisements say, "as little as ten minutes" but they don't say "as long as two to three weeks." ... Which is the other side of the truth.
Hello, David! We regret to hear of your experience with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. We are so glad to hear that your service is functioning properly! While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 18, 2022
The customer service is one number for all departments? Got transferred to the tech department, ended up back on the main menu, time after time. I wasted 45 minutes of my life waiting to talk to someone. What a joke. The only thing I ask for from a new company is customer service, you have none. I would never have switched from Verizon had I know the service was so bad. I will never recommend your crappy company to anyone. I quit listening to the talk show host who recommended your so called service, he should quit pitching you people.
Hello, Greg! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. If you have any further questions or concerns, you may reach our Tech Support department directly at 1-800-768-4360. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 18, 2022
I recently called to inquire why my phone was only getting LTE data all over a very populated 5G region of Florida. I tried to ask if my settings were correct but the representative I talked to was absolutely no help at all. I was trying to explain to her that friends of mine who are on the AT&T 5G Network that I could stand next to them with the same exact phone and all I get was LTE data. This was all over the Tampa Bay area. We drove from spot to spot to spot to check and everyone was the same always on LTE never on 5G. She was trying to explain to me that it's only certain powers in the region that will allow me 5G coverage on a literally two-month-old phone. Your commercials say that you're on the back of the largest 5G Network yet I can't get 5G coverage anywhere in the Tampa Bay Region. I left T-Mobile for what you all stand for and I'm very disappointed.
Greetings, William! We regret to hear of your experience with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 18, 2022
So far I am happy with the performance and cost BUT other carriers such as Mint mobile seem to offer more high speed Internet access at a smaller cost. Customer service response time could be better. There were times where it seemed like I waited forever to get help.
Hello, Mike! We are excited to hear that you are enjoying your PureTalk service! Our service plans all include unlimited talk and text, and high-speed data ranging from 2GB up to 60GB. We now offer add-on data, which can be purchased at any time by logging into your Account Portal and selecting the 'Add-ons' tab. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 18, 2022
Quick and painless process! It's a pleasure dealing with U.S.A. based customer support and service! So MUCH Better than dealing with AT&T! My call was answered promptly with a real person at the other end! I'm very satisfied with Pure Talk and have no regrets about switching to them!
Hello, Dave! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 18, 2022
I would definitely recommend to a friend! We have been very satisfied with the service that we have received so far. We appreciate having customer service people that speak English and are able to communicate well. We have been pleased with the price and we look forward to a long and enjoyable relationship with Pure Talk.
Hello, Ven! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 17, 2022
I’ve called to get help, and have never gotten help after waiting 40 minutes- very unsatisfactory. The wait time is and was WAY too long, and I’m thinking of switching back to Verizon. What can you do to keep my wife and I as customers?
Robert B **
Greetings, Robert! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 17, 2022
I chose the 4G plan, but soon had to move to the 6G plan. I still lose my talk radio shows half-way through the month. I never realized how much data I used. I was with ATT for $40/month and unlimited data. I switched to Puretalk for political reasons because I think highly of Mark Levin's advice. I might have to go to unlimited data.
Hello, Donald! We are glad to hear that you are enjoying your PureTalk service! The plan may be upgraded or downgraded at any time by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, you may select the 'Plan' tab to view your data usage and upgrade the plan if necessary. Streaming does utilize more data than checking emails, for example. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 16, 2022
Phone arrived on time and I like it. It works good and the battery last a long time. Only thing I don't like is sometimes my messages get delayed so that I don't receive them in one case for three days after the caller left the message.
Reviewed June 16, 2022
Everything is good but coverage. No calling or receiving calls when I am home. All incoming calls are missed calls. Everywhere else is fine. I do most of my calling away from home so this isn't much of an issue. I can text from home which is what I want to do there so things are good.
Reviewed June 15, 2022
Very pleased so far with the service. Had some issues with one of our phones but it has been rectified. It had nothing to do with the service. It was the phone in question. The cost for the service was less than half of our previous carrier.
Hello, T Faye! We are delighted to hear that you are enjoying your PureTalk service, and that your device issue has been resolved! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 15, 2022
I need help to get voicemail back on my phone. I cannot pull up my voice mail. For some reason I cannot understand. My voice mail no longer works so I need to know how I can restore it. I did not have this problem with my last provider.
Hello, June! We regret to hear that you are experiencing issues with your voicemail. Please accept our apologies for the inconvenience you have been caused. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and create a greeting. Our Technical Support team has enabled the visual voicemail feature on each line of service. This feature is guaranteed to function on iPhone 6S and above, however, it may not be compatible with all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 15, 2022
Just wanted to say how pleased we are with our new Pure Talk service. We had been with the same company since before there were mobile phones. Over the years we added a business line, internet, multiple mobile phones. Of course the cost became obscene. The company was less than helpful in providing solutions. We reduced number of phone lines, moved business to a separate line, looked at different providers and a variety of discounts - difficult to follow and made little difference.
My son and I were both forced to replace our phones when certain technological "improvements" were made. Only a few months later both our phones again stopped working and we were told the exact same thing: only way to fix the problem was a new phone. THEN we found Pure Talk. We spoke directly to a HELPFUL person, were able to keep the same phones, same number of lines and INCREASE our total data for less than HALF the cost. Service has been great. Thank you so much!
Hello, Rhonda! We are delighted to hear that you are enjoying your PureTalk service, and that your monthly bill has decreased by making the switch! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 14, 2022
It was a nightmare getting setup with you (ticket **) and since getting setup I've experienced many more issues than I am accustom to with bad connections and dropped calls. I am thinking of calling your support but it usually takes 2-4 hours to get through to talk to a rep.
Greetings, Aaron! We regret to hear about your experience with PureTalk thus far. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 13, 2022
Well, I've been extremely happy since switching over to Pure Talk the beginning of this year. However, I have found out you don't offer international plans and now I am going to have to switch back to another carrier due to an upcoming international trip. Very disappointing.
Hello, Jacqueline! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. At this time, we do not offer international plans. However, we do offer international roaming services in Canada and Mexico. This service can be purchased through your account portal online at www.puretalkusa.com/account/login. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 13, 2022
I cannot send or receive the above. No internet when traveling. This has been going on for several months. I have called several times speaking to people who cannot help me, emailed from the website, hang up several times after being on hold for more than 20 minutes. 06/10 you totally dropped my phone services as evidently my phone must no longer be compatible. I had to buy a drop phone to communicate. What a disappointment you folks are!
Greetings, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 13, 2022
We had very high hopes for Puretalk, but are having a lot of issues. Our phones should have plenty of data, but we are having major issues with running out of data and very slow downloading speeds. We had significantly less data with AT&T, but are running out of data with Puretalk. We miss texts and sometimes can't download maps, which can be dangerous. Finding 2 hours to wait on hold to try to get these problems fixed has been discouraging, but looks like our only option at this point.
Greetings, Julie! We regret to hear that you are experiencing issues with your PureTalk service, please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We recommend tracking data usage by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Plan' tab to view each line's available data and data usage. From your iPhone, you may go to Settings > Cellular > scroll down to Cellular Data to view the apps or programs that are consuming the most data.
We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 13, 2022
Customer Service is not good- waiting on the phone for hours to speak with a representative. Data usage is not accurate- we had a phone line that was not being used and the data usage was going up a lot. Internet speeds are very slow during some time frames, seems Iike high usage days (holidays, weekends).
Greetings, Richard! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding your mobile data, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, this will ensure your devices are properly connected to our network. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 13, 2022
I love the Pricing. I have the same service I had with the other guys for a better price nothing has changed. I get the same service coverage as with the other guys. I am going to set my wife up with you.
Hello, Clyde! We are delighted to hear that you are enjoying your PureTalk service! A second line of service may be added to your account by going online to www.puretalkusa.com and logging into your Account Portal, then select the 'Add a Line' button. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 13, 2022
For the short time I have had PureTalk, I have been happy with the economical price and great service. My husband who has a Nokia phone has been quite disappointed with the phone itself. He has a hard time with some of the features on the phone,
Hello, Donna! We are pleased to hear that you are enjoying your PureTalk service! Regarding your husband's device, we're sorry to hear that he's having a hard time with some of the features. Please visit the following link to view the device manual on Nokia's website: https://www.nokia.com/phones/en_us/support/nokia-6300-4g-user-guide/keys-and-parts. From there you can review the " Get started" guide, view device basics, and more. Hope this helps! While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 12, 2022
Price is very good for what we get. Our specific location does not get good cell service though due to a large hill between us and the cell tower. It would be better if a relay tower was placed to provide clear line of site to our neighborhood.
Greetings, Ron! We are delighted to hear that you are enjoying your PureTalk service! Regarding your service connection, coverage may be affected by terrain or local structures. Please accept our apologies for the inconvenience you have been caused. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 11, 2022
It has been a smooth experience and have been enjoying Pure Talk subscription. I am very pleased that I switched my phone carrier provider. I would recommend Pure Talk to all my friends and family to experience very good phone service.
Hello, Randell! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 11, 2022
I don't remember the order #. You guys did a bait and switch on me. I was supposed to get a discounted iphone. But after you had my money you told me I didn't qualify for the discount so I had to pay more to get a number and have the phone activated. I would have backed out but I figured you you all would just keep my money and I'd be out even more.
I needed a new phone and a new number. If you listen to the recording you will see that I was clear about this. I was told no problem and that I could get the discounted phone. After I got the phone I was told the discount was for only for people who were changing carriers and keeping their old phone #. I didn't have a phone # to keep. I told the lady this a half dozen times. It's all on the recording. What really angered me was the fact that the rep I talked to to straighten the problem out kept telling me that I HAD ORDERED THE WRONG PLAN. He acted like it was my fault. The only mistake I made was dealing with your company. I was clear from the beginning that I had no phone number and needed a new number. As soon as my time is up I'll dump you guys and not recommend you to others.
Greetings, Ian! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Please know that your feedback is appreciated, as it helps us improve the PureTalk experience.
Reviewed June 11, 2022
During set up I was asked for a number whose designation I had to look up on the internet. About 9 or 10 digits long. I tried to contact your so called "customer service", which thurned out to be endless recordings. Speaking to a human was impossible. So I gave up and got T Mobile. Then, you billed me though I never used your service. I exchanded emails, and was told I was "in our system". I had to contest the billing from NO Talk.
Greetings, Richard! We regret to hear about your experience with PureTalk thus far. We sincerely apologize for the extended hold times you have encountered, and for any inconvenience you have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 10, 2022
While switching to a new phone, I called a technician to get help with the settings. She gave me a bunch of settings to use on the new phone and the phone did not work. I am a software engineer. I knew it was an issue with the settings and she insisted the phone was just broken. I called again to get another technician and she refused to help me and insisted my phone was broken without even bothering to double check any of the settings I was given. She flat out refused to help with anything, because she said I "refused" to reset the phone, which I knew wasn't the problem because when I called the first technician, the phone was factory new. I insisted she send me the settings so I could fix it myself and she sent them via email. The settings I received via email were COMPLETELY different from what the first technician told me. I ended up fixing the problem MYSELF. Horrible service, technicians are clueless. The second one was extremely rude.
Greetings, Fred! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies that you have received anything less than optimal customer service, as this is our top priority. Regarding your new device, we are so glad to hear that the proper settings resolved the service issue you were experiencing! While our Customer Service department is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 10, 2022
Was hoping for better reception at home, still lose calls and some go right into voicemail without ringing. When away from our home we have had no issues. Would really liked to have had better coverage at our home. When coverage was checked before purchase it looked like we would have good reception.
Greetings, Don! We regret to hear that you are experiencing service issues, and sincerely apologize for the inconvenience you have been caused. Coverage may be impacted by terrain or local structures. Please go to Settings > System > Advanced > System Updates to check for any available updates. As a reminder, you must be connected to Wi-Fi to complete any software updates. Then go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings, this will ensure your device is connected to our network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 10, 2022
I can tell you that about 95% of the time I cannot get reception when I leave home and when I do get it, it is like dial up days ….SLOOOWWW!! My husband's the same. I called service and they had me do something to my phone and it was the same when I left home. It is of no use to me if I can’t use it unless I’m connected to Wi-Fi.
Greetings, Sylvia! We regret to hear that you are experiencing service issues, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This ensures that your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 10, 2022
Voice-mail should be available on the phone. The program we downloaded doesn't allow you to input a password. My old carrier was on the phone. There were no 3rd party or inconvenient numbers to call. Additional comments we get (unable to complete calls message). We never had this issue with previous carrier. Also your support is poor. I have had to wait more than 2 hours when I contacted you every time.
Greetings, Thomas! We regret to hear that you are experiencing issues with your PureTalk service! Regarding the voicemail issue, our Technical Support department has enabled the visual voicemail feature on each line of service. This feature is guaranteed to function on iPhone 6S and above, however, it may not be compatible with all Android devices. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify this issue. While our Customer Service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 9, 2022
I have called support 2 time and have not got a answer after waiting over 30 minutes. I have 2 phone with you. I am thinking about cancelling my service unless I get better help and support. I've called many times and it always takes a very long time to get ahold of anybody there.
Greetings, Harold! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. A Tech Support agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 9, 2022
The transfer wasn't as smooth as described. It was quite frustrating and took 3 days to accomplish. Spent much more time than I had anticipated. The service isn't exactly the same. It takes much more time to load pictures and web pages. Could use more speed.
Greetings, Nancy! We regret to hear of your experience with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 8, 2022
Love the savings over Verizon. Great customer support. They helped me set up three phones in a matter of minutes. Saved over 120 dollars a month and in this economic environment we all could use a little extra help right now.
Hello, Kerry! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 8, 2022
I am pleased with the reception and quality of voice, text and data. The only function that is not active is the ability to get automatic alerts from my local news station about weather and closures for some reason. All else is the same as my previous carrier for a much better price.
Hello, Alan! We are delighted to hear that you are enjoying your PureTalk service. Regarding your weather notifications, please ensure the notification option is toggled on for your weather app in your app's settings menu. You may also need to allow background usage for the app in order to receive notifications. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 8, 2022
Even after call several weeks ago to PureTalk requesting a Voicemail box to be set up, it still has not been, and both my wife's and my line give the message that the voicemail box has not been set up yet.
Greetings, Dushan! We regret to hear you are experiencing issues with accessing your voicemail. Your voicemail may need to be reset. We have provided instructions below if you would like to reset it yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Go to www.puretalkusa.com:
- Sign In (next to the Shopping Cart icon on the top right of the screen)
- Log in
- Click Plan
- Choose your number
- Click on Reset Voicemail
After this, power your device off, wait 15 seconds, then power it back on. You may access your voicemail by dialing your phone number into your device or by holding the number one.
Reviewed June 8, 2022
I am very happy overall with Pure Talk, conservative values, veteran owned, and clearly English speaking support. My only issues seem to be when I switched from limited data to unlimited data. The switch didn’t seem to happen. Data went from fast then slow on the data limited plan but when I switched to unlimited data, it was slow all the time. It took several calls to support to finally get it straightened out. Overall, I love Pure Talk.
Hello, Nancy! We are pleased to hear that you are enjoying your PureTalk service! Regarding the mobile data issue, we are so glad to hear that our Tech Support team was able to resolve this issue. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 8, 2022
Living in farm country, it's tough to find good coverage on a budget. Pure Talk has given us great coverage and service!! We have had nothing but great experiences when calling customer service. Every representative has been knowledgeable, gracious, and helpful. I HIGHLY recommend Pure Talk USA!!
Greetings, Rachel! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 8, 2022
Our service locally has been great. We took our first trip since switching to PureTalk. Traveling by air and car to and from Florida. We had great service wherever we were. Was able to use Google Assistant and various other services all throughout our travels through Florida.
Hello, Steve! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 8, 2022
Our phones work fine in California and outside of California. The Pure Talk helpline is well staffed with employees who know how to fix any problem. Converting from our prior carrier to Pure Talk was fast and easy and the phone prices were competitive.
Greetings, Thomas! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 6, 2022
I don’t have as good of signal strength as before. Sometimes the signal is good and other times while in the same place the signal will be one bar. Am I being throttled? Also the mailbox for messages left could be a little better. I am pleased with the price. Just expected the same I had with Verizon. Only because that’s what you said. Thanks.
Greetings, Phil! We regret to hear that you experience occasional service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 6, 2022
I am so very glad that I get my cell service from a company in the US and that it is veteran-owned. So far the service has worked exceptionally well, the only complaint I have is the way the voice mail works. The service is comparable to and better than previous providers I have used.
Hello, Bonnie! We are delighted to hear that you are enjoying your PureTalk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback! It is greatly appreciated.
Reviewed June 6, 2022
Appreciate your business mission that stays out of the woke ditch. Stick to serving Customers with quality cell service and I’ll be loyal for life. Also appreciate the programming you advertise thru, talk radio personalities I enjoy. Thanks again.
Hello, John! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
It took a while to start service, but the customer service team was friendly, helpful and accommodating. They resolved the issue with my SIM chip and even recommended a phone which I absolutely adore. Once I got my phone and the service underway, I've had nothing but good experiences with both. I'm glad I switched.
Hi, Steve! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
Got the help I needed. Very courteous. Went through issue to determine why phone didn't see the sim card. Had transferred slot from old phone to new one, forgot old phone had dual sim card and needed to use the one from new phone instead of transferring between phones.
Hi, Megan! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
Switched from Verizon. Even with a lot of data remaining, speed is so slow with PureTalk that I can hardly even watch a video. Disappointing. I like the cost of the plan, and I like the phone, but I wish data speed was better.
Greetings, Tonya! We regret to hear that you are experiencing issues with your data speeds. Your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed June 5, 2022
Love the price, the accuracy of the phone! No complaints! My husband is going to change over soon as his contract is out with the other company. Best price of all the phone companies out there! Thanks for all you do!
Hello, Karen! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
I have enjoyed my service with PureTalk very much. Calls go through perfectly and the sound is crystal clear. I was able to use my own iPhone to sign up. I would highly recommend PureTalk to any of my friends and family.
Hello, Claude! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
The company is not Woke as far as I can tell, if I find evidence it is- I'll be gone at the end of the billing cycle. Find it disgusting what Wokeness is doing to our country. One way the plan would be better if unused data could be rolled over to the next month.
Greetings, Rodney! At this time, unused data does not roll over to the next month of service. Instead, your service package is refilled each month. Please accept our apologies if this has caused you any inconvenience. If you require additional data, customers have the option to upgrade their plan at any time through their account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab and select "Change Service Plan". We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2022
I love the service and at an affordable cost, especially for seniors. I have always gotten the support I needed when I've had an issue. Sometimes it takes a while to get through to support but my issues have always been resolved quickly and with care. Thank you!
Hi, Deb! We are delighted to hear about your experience with PureTalk thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 4, 2022
I've had my son on Pure Talk USA for about a year. His phone has been a 3G phone and today, it stopped working. I was unaware that the FCC had mandated discontinuing 3G. So I went to Pure Talk's website to look at replacing the phone. They refuse to give new customer discounts to existing customers. In other words, Pure Talk cares more about people who are NOT doing business with them than they care about people who have been doing business wtih them for any period of time, whether that's a year, 2 years, 5 years or 10. Existing customers are worthless to them. Only people who have never done business with Pure Talk are important to them. Well, screw that. I'll buy a new phone and move the service somewhere else. What a steaming pile of bovine feces Pure Talk is.
Greetings, David! The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. We will be sending you a private message regarding this matter. Thank you for your feedback, as it helps us improve the PureTalk experience.
Reviewed June 4, 2022
Before switching I inquired about phone compatibility and was told they were. After switching I found out they were not. Customer service's only suggestion is to buy new phones. I switched to save money. Being told to buy new phones doesn't make me happy.
Greetings, Richard! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any miscommunication on our behalf. Due to the recent 3G shutdown, some device models are no longer compatible with our service. Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible. You may order a replacement device through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Replacements" tab and choose your line from the drop-down menu to purchase a device. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed June 3, 2022
Have not gotten any feedback on why we do not have any voice messages on are phones. Call to get help that I find to be real joke of not getting the problem solved. Do I know my pin? Do know this? Not if on the road or at home. Do not if it was ever set up if so by who? To many thing that have not be fixed, and no clear answer for it,
Greetings, David! We regret to hear you are experiencing issues with your voicemail. Please accept our apologies for any inconvenience this has caused you. Your voicemail may need to be reset. In order to do this, you may log in to your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab, choose your line from the drop-down menu, and select "Reset Voicemail". After this, power your device off, wait 15 seconds then power it back on. You may access your voicemail by dialing your phone number into your device or by holding the number one. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed June 3, 2022
I often find my data isn’t working properly when I am away from home. I also found that my phone had no service at all at The Oaks restaurant in Angelus Oaks while my mom’s phone worked fine (she was sitting across the table from me and has Verizon service). Angelus Oaks is close to a Verizon tower. When I was on Verizon, my phone pretty much worked anywhere whether it was close to a Verizon tower or an AT&T tower. I am finding that the coverage area for Puretalk is unreliable.
Greetings, Paulette! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your data issue, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed June 3, 2022
We have been blown away by the remarkable coverage and cost effectiveness! Changing to Pure Talk has been a wonderful decision. We are continually out in the mountains and rugged areas. Our coverage has been with us every step of the way. It puts our minds at ease knowing we are always in contact. Changing to this plan saves our family $150 per month.
Hello, Krista! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 3, 2022
It is hard to get a person to actually answer the phone. You have a question area that really doesn't give the right questions to get answered. There was an issue with our bill and hook up issues with our phones and it took three days to get someone to help us fix our phones so we could get messages from our friends that had iphones, as we have androids. Quite a pain. And since we couldn't use our phones right away, you still chose to not give us a week's credit for the time we weren't able to use our phones as they needed to have some programming done to the phones.
Greetings, Kathryn! We regret to hear about your experience with PureTalk thus far. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 3, 2022
I switched myself and my mother from AT&T and I've been with AT&T for over 30 years. I am very happy with Pure talk service and so is my mom. We are saving money and still have great service. Very hairy!!
Hello, Sherry! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed June 2, 2022
Needed to return a defective phone - ringer silence would not return to audible ring. Called support, spent several hours (that is not an exaggeration!). I returned the phone. Never ever heard from Support that they had received the phone. After a month (not an exaggeration) without a phone, I purchased another phone from Pure Talk. I was told the support group did not look at the phone, but another group - the warehouse - would do so. Have called back to support several times - each time required substantial waiting on hold. I asked to talk to a supervisor because the support people I was talking with were unable to move the situation off of ‘stop’. Always was told no supervisors were available.
The last time I called, I was told the warehouse needed a pass code to open the phone. Since the phone worked okay, except for the ‘ring silence’ malfunction, this did not make sense. I gave the passcode, but have not heard from Puretalk. Still have not received the refund. Basically I have paid twice for one phone. I am not pleased… My last call to
Greetings, Gary! We regret to hear about your experience with PureTalk thus far. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. We will be sending you a private message regarding the status of your return and refund. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 2, 2022
When away from Wi-Fi, my coverage is poor and extremely slow. I thought data would work fine, like when I was with T-Mobile, but there’s a noticeable difference. Doesn’t matter what location so far, everywhere has been poor coverage. I’m considering switching back to a larger carrier.
Greetings, Erin! We regret to hear that you are experiencing issues with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, that your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. If you have any further questions or concerns, you may reach our Technical Support department directly at 1-800-768-4360. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 2, 2022
When I’m away from my home or office I have very slow or no internet service even though it shows 4 bars. I work away from the office a lot and I need internet service to do my job. Also why can’t I pay for a full year for calling Canada? Calling every month to add that service is ridiculous.
Greetings, Janet! We regret to hear that you are experiencing issues with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, that your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. The international PIN must be purchased every month, as it is only valid for 30 days, please accept our apologies if this has caused you any inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 2, 2022
I live in a rural area. I can receive calls and texts, reliably! I am amazed. Never had that with the big guys. Plus I can actually afford the service. It’s less than $50 a month. It’s a NO STRESS PLAN!!!
Hello, Dixie! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 1, 2022
So far so good, I wanted a spam-free mobile phone for my new business, one that would protect my clients and their privacy. I also like that I get less spam calls than my old service. My calls are respected as protected property and I use this as a benefit to my company and clients as a non-remunerated perk.
Hello, Brent! We are elated to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 1, 2022
Very affordable plan. Great customer service! I have mentioned the service provided to about 2 friends & coworkers the value & savings I have had thus far. The phone I was sent which, I purchased has been a very good value & works well for my needs.
Hello, David! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed June 1, 2022
Even though I purchased more data than I had with my last carrier, which I never went over. I have gone over with PureTalk. I have shut off data usage on all but a few apps on my phone. I'm not sure why and there is a delay in data usage reporting which makes it difficult to figure out. The cell service has been better than my last company, but I can't figure out the data.
Greetings, John! We are so glad to hear that your service has improved, and we are happy to assist you with any data concerns you may have! The available high speed data may be viewed by going online to www.puretalkusa.com and logging into your Account Portal, then selecting the 'Plan' tab. Here you can view your available data for the current billing cycle. The usage is updated every 72 hours to provide accurate information. Data usage may also be viewed from your device, however, it may not be accurate based on your billing cycle but you will be able to see which apps are using the most data. Please go to Settings > Cellular > scroll down to Cellular Data, here the apps will be listed from most data used down to the apps that are not using data. If you have any further questions or concerns, you may reach our Tech Support department directly at 1-800-768-4360. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 31, 2022
I am not able to call my family in Virginia from my Georgia location. When I was flying to Scotland I had a layover in Newark, NJ and my phone would not work there. My phone is brand new and one of the ones PureTalk recommended. When I call for help I have to wait over an hour to speak with a rep. I am not pleased.
Greetings, Kay! We regret to hear that you are experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 31, 2022
Wanted to support you because of Dave Ramsey and Ben Shapiro but our cell service is poor at best. Any time we go into a building we have no service. If we had good signal we would be happy with your company.
Greetings, Andrew! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 31, 2022
Account number is **. Love the price, but sometimes dialing a local number it won't take it without the area code which is frustrating to my 88 year old husband. He doesn't use contacts just like to dial the number. Sometimes it seems I am not getting the coverage that I did with my previous carrier. Other than that, I am happy with the service.
Greetings, Carolyn! We are pleased to hear that you are enjoying your PureTalk service! Please accept our sincerest apologies for the inconvenience you and your husband have been caused, we recommend dialing the complete ten-digit phone number. If you begin experiencing any service issues, our Technical Support team may be reached directly at 1-800-768-4360. While we are always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com