PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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Reviewed Aug. 22, 2023
The cell service sucks and the phone I paid for doesn't have near enough storage. I am not satisfied with the change. I should have stayed with Verizon as the coverage was a tad better. I would hope both myself and my wife made the change and there are times when she can't get service for hours!
Oh no, Thomas! We're sorry to hear you’re experiencing issues with service. Please accept our apologies for the inconvenience this has caused. We're committed to resolving this matter, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalk.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2023
For the most part I am happy with my experience, the only issue we are having is with Coverage. We had AT&T prior to PureTalk and almost never had an issue with coverage. The reason I switched to PureTalk was to lower my cell phone Bill and because they used AT&T cell towers for coverage and claimed it was the same, but we keep finding dead zones or poor reception that was not there before. Hopefully PureTalk coverage will continue to get better or let me know if upgrading to a newer cell phone would help with coverage. Thank you.
Hello, William! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software update by connecting to Wi-Fi and going to Settings > Software update. You may also need to reset your network settings. For instructions, you may visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 21, 2023
When transferring to Puretalk from Tracfone your customer support people were amazing. It was a disaster dealing with tracfone. Puretalk customer service saved me. It is fantastic talking to a human! No issues with coverage either, same service as we had before. Fast shipping on SIM card and phone. What more could I ask for?
Thank you for making the switch to PureTalk, Vance! It's wonderful to hear that our support team was able to assist you and provide an excellent customer service experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 21, 2023
I am an older senior who is going through a divorce and am looking for a new phone plan and service. I heard about PureTalk from a friend who uses it and is very satisfied. I do not know about these types of plans and called to see if I understood the process and needed a lot of questions answered. This is where Dormecia comes in. She answered all of my questions with kindness and knowledge even when it had to be repeated several times. Dormecia is an asset to your company, very friendly, proficient at her job and a true delight to talk to. She was very patient with my lack of understanding and explained things very well to this non-techie 75 year old. Thank you for your kindness and you made a stressful situation much less than I thought it would be.
Hello, Collette! We're delighted to hear about the incredible assistance Dormecia provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Thank you for making the switch and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 21, 2023
We changed our phone service to Puretalk from our former carrier because we save money and we are supporting a company that shares our American values. We have been totally satisfied with the service. Not many carriers work in this area, but Puretalk gives excellent results. We are telling all our friends about Puretalk.
Wow, John! We’re overjoyed to hear you’re receiving great reception and saving money since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 21, 2023
It was smooth and easy to transfer with my old number to a new phone and to PureTalk. Just a few clicks and a few minutes to make the transition. I was attracted to the service by the attitude of not promoting an ideology. And having customer service in the US is an added bonus!
Hi there, Todd! It's fantastic to hear you had a seamless transition to PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 20, 2023
Changing to Pure Talk has been a very good decision. Each person I talked to while changing to Pure Talk was helpful and friendly. The cost is so much better than the last company we were with and the service has been great. I am very satisfied with Pure Talk and I have recommended it to my family and friends.
Thank you for making the switch to PureTalk, Carolyn! We're thrilled to hear you're enjoying your service and saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 19, 2023
If you leave your home, no service. Even on unlimited talk/text they cap your data. Phone itself goes blank/black often. Apps automatically shut off. I can't even call them to cancel... Phone won't work long enough.
Oh no, Renee! We're sorry to hear you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. We're committed to resolving this matter, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalk.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 18, 2023
I had service with Spectrum Mobile, I had no issues with them, however needing to save money and switch to Vexus Fiber I would lose Spectrum Mobile. I moved to PureTalk, got a new Samsun g 5G smart phone, with the $ 30.00 plan. The winning point they did allow hot-spot tethering at no additional cost. Customer support in the USA was a winning point also: no speaking with foreigners. The other winning fact; Sean Hannity, Ben Shapiro, Mark Levin, Dennis Prager, Mike Gallagher, Clay Travis, and Buck Sexton. Real American endorses Pure Talk, this was, a no brainer decision! Service is as good a Spectrum and phone customer support was a winning point.
Thank you for making the switch to PureTalk, Leon! We're excited to hear you’re enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 18, 2023
There hasn't been any change in my service, everything is working great. I love that I can have the same high level of service as I had before but for a much lower cost. It was definitely a great move to make the switch and lower, at least, one expense. I highly recommend Pure Talk to anyone out there who would like to save some money while not giving up anything.
This is what we love to hear, Marie! We're thrilled you're enjoying your service and receiving the same great coverage at a lower cost! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 17, 2023
Overall we're OK with the service. We have more storage on our phones. I had trouble with my sim card. Service was interrupted and a message in settings stated there was no sim card. I did the recommended steps and the phone operated OK. This happened a number of times beginning just over a month after receiving and using the phone. Finally contacted customer service who sent me a new sim card. It's been working fine thus far. 2) We're not impressed with the mobile hot spot for internet. It's slower than we thought it would be and is interrupted at times. We're using another source for internet that is more reliable and fast. I'd like to go to a lower plan since we're not using all the data allowed.
Hello, there Jonathan! We're happy to hear that our Customer Support team was able to assist you with a new SIM card to improve your service. We offer our sincerest apologies for any inconvenience this may have caused. We hope you continue to enjoy using our service. We appreciate your feedback regarding our hotspot feature. At this time, PureTalk only supports mobile hotspots from your cell phone. To downgrade your plan, you may log into your Account Portal by visiting our website at www.puretalkusa.com to make the necessary changes. Once logged in, click the Plan tab and Change Service Plan. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 14, 2023
Mostly good service however I would like to bring up 2 points. The first is that I spend time inside some structures which do not handle cell service very, but I went from Verizon with no trouble, to this and I get dropped calls over 60% of the time. 2nd thing is my voicemail is not working correctly.
Hello, Andrew! We regret to hear that you’re experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > Software update. Then you may follow the steps at www.puretalk.com/data to update your network settings. Regarding your voicemail, it may need to be reset. You may reset it through your account portal at www.puretalk.com/account/login by going to the Plan tab and choosing Reset Voicemail. Once this is complete, restart your device and access your voicemail by pressing and holding one or dialing your phone number. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 14, 2023
Slow response, have to re-start internet, a lot. 3 t o4 times more spam calls, like someone sold my number! I use my phone to do my business and have to answer all calls. A lot of times, back-to-back calls. Same persons from, Medicare, financial services and solar-powered services, debt relief services and more!! Services are frustrating, the only thing that is wonderful is my price... but, feeling like, in a way, going back to Verizon. Called Puretalk twice to see how to make it better, very helpful persons I talked to, got some issues better, but still everything above issues.
Hi there, Ronald! We're so happy you are saving money on your monthly service bill by making the switch! However, we regret to hear about issues with unwanted calls. Currently, PureTalk cannot block calls and texts from specific numbers, but you can do this in your device’s settings. From the Home screen, tap the phone icon (lower-left) > tap the Menu icon (upper-right) > Settings > Block numbers. Free and paid apps are also available that can automatically block calls from telemarketers, etc. You also have the option to sign up for the national Do Not Call list by following the link below. We thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.donotcall.gov/
Reviewed Aug. 10, 2023
I have had Verizon for many years and have become accustomed to great coverage wherever I am, the mountains, or city. I have been disappointed in the coverage as well as the speed of service with PureTalk. I came to pure talk to give business to a Christian based business. I am not sure that I will be able to stay with this service because my job requires me to be available by phone. I wonder if you have any plans to offer better coverage in the near future. I hope so.
Thank you for taking the time to share your experience, Leslie. We're so sorry to hear about your experience and that our coverage did not meet the level of service we strive for. Please accept our sincerest apologies for any inconvenience caused. PureTalk operates on the largest GSM network utilizing AT&T towers. We recommend using Wi-Fi Calling in areas where coverage may be limited. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. We’d like to provide some troubleshooting steps. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and test your network connection. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 9, 2023
Great Customer Service. Helpful in getting set-up. Had one issue with settings for voicemail-Customer Service resolved them promptly when I called. Friendly, responsive and at a cost savings for us which is why I investigated changing from ATT. My wife is happy with her service and if she is happy I'm happy too.. Thank you PureTalk!!
Thank you for making the switch to PureTalk, Norman! It's fantastic to hear that you and your wife are enjoying your service and saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 9, 2023
I was with Verizon. I had 5-G. Now I have 4-G and I lose signal on the west side of town. I switched over and received a downgrade. I'm pissed. I had to upgrade to your maximum plan to get comparable data. I'm paying the same as Verizon but I'm getting less??? WTF over!
Hello there, Robert! We regret to hear about your experience with PureTalk thus far, as this is not the experience we’d hope for you to have. We strive to ensure every customer is satisfied with our service, and we apologize for any way we may have inconvenienced you. Each of our standard plans includes 5G access. However, to access 5G, your device must be compatible with the 5G network and within a 5G coverage area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your device uses the latest software update by going to Settings and Software Update. You may update your network settings by following the steps on our website at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 8, 2023
I have had nothing but positive experiences with PureTalk so far. The service is great, I have not had any dropped calls, and my phone seems to work in most locations (even very rural areas where reception is typically bad). When I first switched, I had to call customer service for help setting up my phone, and the nice lady walked me through it step by step and made everything very simple. Data has been great as well. I have been telling others about your service, which is amazing for the price!!
Hi there, Jamie! We’re thrilled to hear you’re enjoying your PureTalk service and that we provide a fantastic customer experience, as this is our top priority. Thank you for taking the time to reach out to us and share your feedback! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 7, 2023
⭐⭐⭐⭐⭐ I recently made the wonderful decision to switch my phone service to Pure Talk, and I am delighted to share my stellar experience with this outstanding company. From start to finish, Pure Talk not only provided exceptional service but also demonstrated its commitment to excellence as a Veteran-owned company.
The customer service representatives at Pure Talk were not only courteous and knowledgeable but also genuinely passionate about assisting their customers. They guided me through the process with a level of care and attention that truly sets this company apart. Switching phone service providers can be a bit daunting, but Pure Talk made it a breeze. They took care of everything, ensuring that the transition was smooth and stress-free. The process was straightforward, and I felt confident that my phone lines were in good hands.
As a Veteran-owned company, Pure Talk embodies the values of dedication, integrity, and service. Their commitment to delivering top-notch phone service is evident in every aspect of their business. It's heartening to support a company that honors and serves those who have served our country. The icing on the cake is the incredible amount of savings Pure Talk has brought to my monthly expenses. Thanks to their affordable plans and competitive pricing, I now save a substantial $73 dollars a month on my five lines without compromising on the quality of service.
In summary, Pure Talk has proven itself to be a true gem in the phone service industry. Their Veteran-owned status reflects their dedication to excellence, and their service is nothing short of exceptional. If you're looking for a reliable, cost-effective, and customer-focused phone service provider, look no further than Pure Talk. Thank you, Pure Talk, for your outstanding service and for your commitment to both your customers and our nation's Veterans.
Here are the steps to ensure a smooth transition while bringing your old phone number with you to Pure Talk. Please make sure to follow these instructions carefully: Update Your Phone: Ensure your phone is running the latest iOS version for optimal performance. Obtain Transfer PIN: Contact your current provider and obtain your Transfer PIN. If you are coming from Straight Talk, you can text "NTP" to 611611 to receive your Transfer PIN. Check Carrier Lock: Navigate to Settings > General > About on your phone and check if "Carrier Lock" is set to "No SIM restrictions."
Verify ZIP Code: During your initial phone setup with your current carrier, they might have your ZIP Code from that location. If you've moved since starting their service, make sure to use your old ZIP Code during the transfer process. eSIM Compatibility: If you plan on using eSIMs, connect to Wi-Fi for eSIM functionality. Utilizing eSIMs can save you money, so consider using them if possible. Avoid Updates During Calls: To prevent call interruptions, avoid updating your phone while talking with customer service. This will ensure they can contact you back without any issues. Remember to have your EID#, IMEI#, and IMEI2# ready (as found in Step 3) to facilitate the transfer smoothly.
By following these steps, you can enjoy a seamless transition to Pure Talk with your old phone number, and rest assured that you'll be in control of your service without any complications. Happy switching!
Hello, Texinator! We genuinely appreciate you taking time out of your day to leave a wonderful, heartfelt review. We're delighted you’ve had such an excellent experience with PureTalk thus far and appreciate you providing these tips for others. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 5, 2023
This was the easiest switch over and best service and pricing beats everyone out of the water. If you haven't switch yet you're seriously missing out. I wish I did it sooner. I was paying 80 dollars a month for one line. Now I'm down to 30. Perfect for me.
Wow, Kimberely! It's fantastic to hear you had a seamless transition and are saving money on your monthly service bill by switching to PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 4, 2023
I am so happy with PureTalk! Thank you for good service and better pricing. I am so glad to be able to make calls and not have calls dropped. I can hear people now and they can hear me. My mom is critical and it's so nice to be able to communicate with her now before she's gone. Verizon was awful and refused to do anything to improve their service. It's also nice to get a person in the states when I need to call.
Hi, Mary! We're thrilled you’re receiving excellent service since switching to PureTalk! Having reliable service is so important, especially in reaching our loved ones. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 31, 2023
Good service. Good customer service experience when I need assistance. Only thing that I miss is the included hotspot in my plan. All in all a good product that I will recommend to family and friends. I also wished that the data plan could be more. Upon hearing that there are unlimited data plans available AFTER I switched my plan from Verizon was very disappointing as I am not sure why they don’t offer that anyway to all. I heard an offer of this very product with the unlimited data and talk on Officer Tatum’s YouTube channel.
Hi, Vanessa! We're thrilled to hear that you're enjoying your PureTalk service. Beginning on July 1st, our plans now include hotspot at no additional cost! To enable hotspot on your device, go to Settings > Cellular > Personal Hotspot. You may upgrade to our unlimited data plan through your account portal online at www.puretalk.com/account/login. After signing in, select the Plan tab and choose Change Service Plan. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 31, 2023
I have been most impressed with the coverage that I have with my plan. Any time I have had to contact the service provider the agents have been friendly, most helpful and have taken care of whatever the issue was. My plan was upgraded at no cost to me which was fantastic, never heard of before. I do not plan on changing my provider for a long time. Very happy with everything.
Wow, Liselotte! We love to hear this: excellent coverage and fantastic assistance from our support agents! Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 29, 2023
I am extremely disappointed with PureTalk. My wife and I decided for a couple reasons that we would leave T-Mobile and give them a try if we could keep our numbers and our phones. We were assured that our phones were compatible and that there wouldn't be any problems switching service. Last Wednesday the sim cards arrived, and after porting our numbers, we inserted them in our phones. That's when the trouble began. Neither phone worked properly. I spent two hours on my wife's phone that sort of worked dealing with tech support. Most of the time I was on hold. When I did connect the call was dropped two or three times. Tech support couldn't call back because neither phone would accept calls. I gave up.
The next morning, which, coincidentally, was our 50th wedding anniversary, I decided to give it another go. I borrowed my daughter's phone hoping the call wouldn't be dropped. Getting ahold of tech support is a pain when you're using a non-subscriber's phone, but I finally got through. Then I spent a long time on hold until someone answered. As I was talking to tech support and going through all sorts of maneuvers on my malfunctioning phone, I was dropped again. This time tech support called back because my daughter's phone actually works. I finally got to someone who had me do a lot of stuff on my phone that didn't work. She concluded that our phones wouldn't work on PureTalk for some proprietary reason.
My wife and I were disappointed, but we decided that if we could get away from T-Mobile, it would be worth it to buy new phones. We looked at the Pure Talk phones and decided that Samsung S23's at $549.99 would be something we could make work, so we called the sales department. By this time I had been dealing with PureTalk problems for over four hours on our anniversary.
I called the sales department and informed the agent that we would like to purchase two Samsung S23's at $549.99 each. She said we would have to pay $799.99 for each phone because, even though we hadn't experienced five minutes of service from PureTalk, we weren't new customers, and the $549.99 price was for new customers. I asked to speak to a supervisor. She put me on hold and went to get one. Some time later she informed me that all the supervisors must be in a meeting. She asked if I would like a call back. I told her to forget about it. We were going back to T-Mobile. And that's what we did. T-Mobile charged us $80 to reconnect, and we were up and running in under an hour. We were able to get reliable phone service and still had time enough to enjoy a fabulous 50th Anniversary dinner. Our Pure Talk nightmare is over.
Oh no, Mark! This is definitely not the experience we’d hope for you to have. Please accept our sincere apologies for any miscommunication regarding device compatibility and if you received anything other than an optimal customer service experience. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with our service. Due to the varying models on the market, we cannot guarantee support for devices purchased outside of PureTalk. To receive the device discount, you must purchase a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You will also need to select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the entirety of the 30-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 28, 2023
First, I have to say your customer service is great. Definitely 5 star. But the coverage where I am is spotty. Sometimes it's good, but other times I have trouble getting to web pages unless I'm home using Wi-Fi. Sometimes it happens as I'm using the phone. Turning off the phone and powering up again sometimes works, but most of the time the coverage is bad.
Hello, Robert! We regret to hear about the service issues you’ve experienced. Please accept our apologies for any inconvenience caused. We’d like to provide some troubleshooting steps. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and attempt to place a phone call. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 26, 2023
I have been wanting to switch from AT&T for a while now and have heard the add for this company on several AM radio shows I listen to in the Houston area. I reviewed the plans on the website and called to set something up. I gave the promo code from the Jesse Kelly show and that was never applied. I was then told that the package I picked on the website wasn't available at that price anymore but I could get a similar price (which was more) if I got a plan with a used phone that would have a new phone warranty which I did.
When I called back to discuss problems I was having with the phone and the service, I was told that I was sent a new phone and there was no record I was ever sent a used phone and nothing was accomplished. I do have the purchase email that states it was a used phone. My issues are that the website should be updated to what the new prices are, the discount from the promo code was never applied, and although it is very easy to call customer service and get a live person faster than any other cell company I have used in the past, they couldn't help and denied that I was sent a used phone! It was very easy to switch the service and shipping the phone was fast. I planned on switching my wife over to this service as well but we are going to keep her with AT&T because of my experience.
Hello, Mark! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies for the miscommunication and if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and confirmed you received an open-box Samsung Galaxy S22 Ultra. The 50% plan discount was applied to your first month of service during your initial order. The $15 discount is reflected on your order receipt above the total amount. Our website reflects our current plan and device pricing. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 25, 2023
I have a IPhone, so I replaced it, ordering the one you had! First I am older, and the phone is just too small! I have to put on my reading glasses over my contacts! I hate this! Love my service, hate my phone!
Hello, Marilyn! We regret to hear you’re unhappy with your iPhone SE! While your device is outside our 14-day return policy, here are the steps to increase font size. Please go to Settings > Accessibility > Display & Text Size. From here, you can increase the size of the text to make it easier to read. Please keep us posted on the results. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 25, 2023
I'm very disappointed, nothing like I expected, far from being simple, no instructions with new phone, couldn't transfer my info. from old phone because it was locked. I didn't expect every transaction to be digital. No paper billing, very impersonable. Phone is an odd size for buying a protective case. Don't expect me to stay with un-Pure Talk very long. It's clearly unclear to me. And Hannity told me it was simple. HA!
Oh no, Bly! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. To reduce paper waste, many device manufacturers no longer include user manuals. Typically, you can find the user manual on the manufacturer's website. As we are a paperless company, we do not offer paper billing. Customers may access their monthly invoices through their account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 24, 2023
I am traveling to parts of this country that I've never had coverage before. I'm so grateful for our talk and the lower cellphone costs. Usually cheaper, well means cheaper. But not with PureTalk. I'm telling all my friends to switch. I'm saving over $40 a month and that's with new phone!
Wow, Carole! We're delighted you’re enjoying your PureTalk service while traveling and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 22, 2023
My sister lives 12 miles from me and I can not make any calls or receive any calls from her house, very disappointing. Other than that, I am satisfied that I am not supporting a party I do not agree with. The price is less than I was paying before so that is another good thing.
Hi, Connie! Although we're thrilled to hear that you're saving money on your monthly bill by making the switch, we're sorry that you cannot make or receive calls from your sister's house. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by going to Settings > Software update. You may update your network settings by following the steps on our website at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 21, 2023
Whenever I call, representatives are cordial, knowledgeable, and extremely helpful. Quite a different experience from the other carriers we've used previously. Cellular service is very reliable. We've never had a problem they could not solve. We have had no complaints. It was easy to switch and we are very glad we switched.
Thank you for making the switch to PureTalk, Justin! It's fantastic to hear that you're enjoying your service and that our support team provided an excellent customer experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 21, 2023
I have No problems since the initial setup, the tech was very helpful and go everything going well! I am a AMAC Customer and that is how I found out about PureTalk. Being a member I got 1/2 GB extra per month! I would recommend Pure Talk to my friends!
Wow, Bruce! We're delighted you’ve received excellent assistance from our Support Team! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 20, 2023
So far our experience with PureTalk has been positive and as expected with no surprises. The price was acceptable and we bought an iPhone 14 also. We were with our previous supplier for many years of which the service was acceptable but they increased their price to the point that we could not afford them any longer thus the recent change to PureTalk.
Hello, Joe! We're pleased you’re enjoying your PureTalk service and saving money since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 18, 2023
Technician was polite and responded in a timely manner to resolve my issue. I was locked out of my voicemail. I at first thought PureTalk had sent a voice mail. The tech. checked and reported no voicemail from Pure Talk, She then opened my voicemail. I was satisfied with her handling of my problem.
Hello, Frank! We're thrilled to hear our Technical Support agent resolved your voicemail issue and provided an excellent customer experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 18, 2023
I love Puretalk. We have switched over our business/personal phones and tablets to Puretalk from another carrier that we were with for over 20 years. My main reason for switching is their values are our values and my money is no longer supporting the big Democratic Party. Second reason they have people you can understand when asking questions about your service and third the price is much better ❤️.
Wow, Jenny! We're delighted you’re enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 17, 2023
I don't understand why PureTalk would have an incompetent verification system. When I call in I'm asked my name. And when I'm asked to verify myself, I'm asked my name AGAIN. Why do I have to do this twice? The customer service rep said she couldn't sign me in unless I gave my name twice. What? It comes across as incompetent reps and company. I wish I had time in my life to do everything twice. I would like to know why Pure Talk would have an incompetent system that only frustrates their customers!
Hi, Elizabeth! Our support team will ask the caller to provide their name, address, phone number, and account PIN for security purposes. This is to ensure a customer's account information is protected and to prevent any fraudulent activity. Please accept our apologies if this has caused any inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Updated review: July 17, 2023
My bad!! Disregard the negative rate I gave PureTalk. What I've experienced and posted a rate on was not PureTalk's fault! I've just now been on the phone with them to resolve the issue and PureTalk solved the problem after all. <3 Love em!!!
Original Review: July 16, 2023
I paid for service, got my sim card in the mail, gave PT all they need to exact my port from 1 carrier to them. Previous carrier had my info screwed up, so the port was delayed. Former carrier says they let go of my #. PT's website says my new acct has been activated, but it's not working!!!! To go back to the former carrier is a bitch! PT is a joke!!!!
Reviewed July 15, 2023
Before signing up for the service I was informed that my phone was completely compatible with the Pure Talk network. Once signing up I received the SIM card in 3 days. Placed in all required information and discontinued from my previous service provider. Now I have no service. Come to find out my phone is not compatible with Pure Talk and now I no longer have access to my original phone number. Only to be placed on hold forever with conversations that go nowhere. Now I'm out of a phone. Borrowing other people phones to make calls. Plus all my accounts ask for 2nd strap authentication thru my phone number. This company is fraudulent and should be held liable for the situation that they have placed me in. Stay clear from this headache of a start up company.
Oh no, Johnathan! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies for any miscommunication regarding device compatibility and if you received anything other than an optimal customer service experience. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk service. Please be aware we cannot guarantee compatibility for devices purchased outside of PureTalk, as many different models are on the market. We have reviewed your account and confirmed your number has been released to your new carrier. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 13, 2023
I thought my service would be better with Pure talk but I guess it is the area where I live. Otherwise, the service is fine. The people I have talked to have been nice. No complaints there. The amount I pay for service is the right amount that I want to pay. Thank you!
Hi, Deborah! We regret to hear you’re experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience caused. We would appreciate the opportunity to investigate this matter further. A private message will be sent shortly to gather your device information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 13, 2023
Mobile experience in my area is spotty. Voice is sometimes clear and sometimes spotty. I bought Mexico package which did not work even after wasting an hour with customer service. Some aspects need improvement. Price is comparable with other providers but service availability is not. International process should be streamlined.
Hello, Laksh! We regret to hear you’re experiencing issues with your PureTalk service. We truly apologize for the inconvenience caused. Please visit Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and test your service connection.
Regarding international service, We now offer international roaming in Mexico and Canada; this may be added to your line of service by logging into your Account Portal and selecting the ‘Add ons’ tab. We also offer international calling if you want to make any calls outside the US. To make an international call, you must purchase a $10.00 International PIN by calling our Customer Service Department. This PIN is valid for 30 days or until the balance has been used, whichever comes first. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 13, 2023
The range of cell phone coverage is so vastly improved that I have no qualms going into areas where I did not have coverage before going over to PureTalk. And the clarity of voice is very distinct and easy to understand without turning the volume up. The service rate is exceptional for this quality of cell reception.
Wow, Stephen! That’s what we love to hear - excellent service and coverage, voice clarity, and exceptional rates! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 12, 2023
I don't have a particular experience. I was with PureTalk for several yrs and changed companies. I only stayed with the other company for a few months and changed back to Pure Talk. I like Pure Talk better and intend to stay with Pure Talk.
Hello, Marie! We're thrilled to hear that you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 12, 2023
Customer service is excellent. However, my mobile coverage is 5-7 out of 10 ~ depending on where I'm located on my property. My previous carrier was worse and had no solutions, so perhaps it's unfair to compare to them. Also, some have suggested that since I live in a busy tourist area the towers are overloaded with users and it's affecting my service. I don't know about this.
Hi there, Bev! Although we're glad to hear you received excellent customer service, we're sorry you are experiencing issues with coverage in your area. Please accept our apologies for any inconvenience this has caused you. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Network congestion can also affect service. For optimal service, please ensure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 11, 2023
We have not been able to receive the internet on our phones since installation. We have spent hours trying to get it. We have access on our computer. We were promise that we would not have to change our Internet access. Our sbcgloal.net log in address seems to be a problem that no one can solve. Please help us. We don't want to change carriers or or our address.
Hello, Frank! We regret to hear you’re having issues utilizing mobile data. Please accept our apologies for any inconvenience caused. With your devices connected to Wi-Fi, please go to Settings > Software Update to ensure your device utilizes the newest update. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Please keep us posted on the results! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed July 10, 2023
I love the service for 2 main reasons. 1) When I need assistance and call them a real person answers, one I can understand, that speaks fluent English! 2) I am not supporting a woke corporation who gives money to horrible "causes". One negative is that I live VERY rural and I have to use wifi calling in the house. When I leave home my signal is very strong. Thanks PureTalk for being a great option for us.
Hi there, Peggy! We're thrilled to hear you’re enjoying your PureTalk service and that you can utilize Wi-Fi Calling in areas where coverage may be limited. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 7, 2023
I just tried to send a message. Didn’t go. Tried to call, will not work. Keep paying my bill. Never use the phone much, but when I try to it doesn’t work. Can’t even call to complain! The phone won’t work!
Oh no, Don! We're sorry to hear you’re experiencing issues with text messaging and calls. Please accept our apologies for this inconvenience. We're committed to resolving this matter, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. First, connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalk.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 7, 2023
The coverage at work is a bit spotty, however it was the same as my previous carrier. I have used my phone the same way as before and have not noticed a difference in coverage. I think Pure Talk is a great way to save money and I will recommend it to anyone. I am also aware that they support causes that I believe in.
Wow, Judy! We're delighted you’re enjoying the same coverage and saving money since switching to PureTalk! Coverage issues in one specific area could be due to local terrain or structures. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 6, 2023
I am reviewing my experience with PureTalk. It works okay when at my home with WiFi. It does not work very well or at all when not close to my server. So good when I am home but not reliable elsewhere. Grateful I have something but disappointed when I need to send a text or get a text.
Hello, Cheryl! We regret to hear that you are experiencing service issues. Please accept our apologies for the inconvenience caused. Let’s try some troubleshooting steps to see if the data service improves. Please visit Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and test your data connection. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 6, 2023
Got Puretalk due to the Daily Wire. Wanted to support a conservative company. Love the price but something isn't right with the service. It shows I have full signal but the phone reception is terrible and the data usage is unbelievably slow. I want to stick with your Puretalk but it is a little annoying how slow my phone is now
Hi, Donny! We regret to hear you’re experiencing poor reception and slow data speeds. We want to provide some troubleshooting steps. Please go to Settings > System > Advanced > System Updates to check for any available updates. As a reminder, you must be connected to Wi-Fi to complete any software updates. Then go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings; this will ensure your device is connected to our network. Below is a link to our website with instructions to reset your device’s APN settings. Thank you for your feedback. It always helps us improve the PureTalk experience.
https://www.puretalk.com/data
Reviewed July 6, 2023
When I signed up it said electronic billing. I assumed I would receive an emailed bill each month before the money was automatically deducted each month. Boy was I wrong. And when I called customer service to inquire about this I was treated rudely and in a condescending tone was informed that this was 2023 and this is the way business was conducted now. The inference was that since I was a senior citizen, I didn't understand how things worked today. The irony is that all other electronic billing that I am involved with all send me an invoice (electronically) before taking my money. And they don't make disrespectful remarks when I deal with them. I hope I am right in assuming I just got a rude employee and it is not company policy to treat your customers this way.
Hello, Michael! We’re disappointed to hear about your experience with PureTalk, which is undoubtedly different from the experience we’d like you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. Regarding automatic billing, your service payment is due on the same date each month. You may view your upcoming payment information by going to www.puretalk.com, logging into your Account Portal, and selecting the Billing tab. From here, you may also change your e-bill delivery option to receive payment notifications via email, text message, or both. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 5, 2023
The customer service representatives are friendly. He has not had any problems with his phone. The phone service is good he has had no dropped calls. His flip phone is easy to use. It was easy to get the phone activated. I called several times with minor questions they always were willing to answer my questions.
Hi, Doris! We're pleased you’re enjoying your PureTalk service and received excellent assistance from our Customer Service team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 5, 2023
I’m saving hundreds with the same coverage - even while traveling through the mountains of North and South Carolina. PureTalk lines up with my moral compass. I feel real good about switching from that big company that sponsors the NFL. Wait no longer- switch.
Reviewed July 4, 2023
When I first switched to PureTalk, I was a little nervous about call quality and data coverage, mainly because the company doesn't have the name recognition of other large mobile providers and due to the somewhat remote location of my house and work. After several months of being a PureTalk subscriber, I'm in shock at how great the call quality and data coverage is, especially considering the costs of the plans. I'm slowly converting my entire family from long-time subscribers to the well known brands over to the much better PureTalk brand.
Wow, Mike! We're thrilled to hear you’re enjoying your PureTalk service and receiving fantastic coverage, even in remote areas! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 3, 2023
The process was not made clear and the delay was difficult. The people helping were excellent and the follow-through was exceptional. I would recommend Pure Talk explain in more detail how the transition from AT&T to Pure Talk works. The people were supportive and once I reached the proper technical individual everything was executed as described.
Hello, Paul! Although we’re sorry to hear that you experienced issues with transferring your service, we’re thrilled to know our support team was able to assist you and provide an excellent customer experience. Please accept our apologies that the activation instructions could have been more detailed. Please know that your feedback is appreciated, as it helps us improve the PureTalk experience.
Reviewed July 3, 2023
Like the price but was given misinformation. Initially told I could keep my phone but only when I had discontinued service from Spectrum was told that I had to purchase a new phone to access your service… admit it has left a sour taste in my mouth and other issues need attention to receive my full approval. As to present service, I keep getting complaints that my speaking is garbled and not understood and the connections drop in the middle of a call. Intermittent not constant.
Hi there, Helen! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies for any miscommunication regarding device compatibility and for the inconvenience this has caused you. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk service. Regarding your call quality, please be sure you are using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then update your network settings by following the steps listed at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 2, 2023
We listened to ads for months about Pure Talk but just blew it off. Finally, after several price increases and lack of service from Verizon we decided to check into Pure Talk and made the switch. We discovered that the price was almost 50% less than Verizon. We had concerns about having coverage at our summer house as Verizon coverage was always sketchy but much to our surprise service was better from Pure Talk. We are saving $80 per month and the service and coverage is as good or better than Verizon.
Thank you for switching to PureTalk, Jack! It’s fantastic to hear you’re receiving great coverage and saving money on your monthly service bill by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 1, 2023
I'm sorry to say at this point I am not super happy with Puretalk. I love the affordable pricing but I do not love the service I am getting. If I'm texting it goes back numerous times and have to get my text page back. Also 20 percent of my messages come up "failed," especially if sending a picture attached so not sure what's going on. I had Verizon forever but it got too expensive so changed over to Puretalk. Also can't get on internet to look things up which is frustrating so any ideas as to why and maybe what I need to do to fix these issues would be appreciated.
Oh no, Julie! We're sorry to hear you are experiencing issues with text messaging and accessing data. Please accept our apologies for this inconvenience. We're committed to resolving this matter, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. First, connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalk.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2023
The service has been exceptional. I have not traveled much but where I have gone I do not drop service, even where most other carriers drop I still have a signal. I am very happy with the service I have received so far.
Thank you for making the switch to PureTalk, Carolyn! It’s fantastic to hear you’re enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 29, 2023
Service by Pure Talk has been as good as previous carrier at more than half the cost. Billing Has been easy and efficient. Customer service has been very helpful along the way. I will recommend Pure talk to friends and family. Pure Talk has lived up to every aspect of service they have advertised.
Wow, Thomas! That’s what we love to hear - great service, excellent savings, and helpful Customer Service agents! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 28, 2023
We like the coverage, the economical cost, and the fact that the company does not compromise its moral values. We have been happy with PureTalk, but I became unhappy quickly when I found on the website that the phone I paid $469 for in December is now selling for $179.
Hello, Dorothy! We're pleased to hear you’re enjoying your PureTalk service! Regarding the device pricing, the iPhone SE 3rd Gen price starts at $179 with our Instant Phone Discount. After reviewing your account, we confirm the device discount did not apply to your order due to purchasing the $20 Unlimited Talk & Text + 2GB plan.
To receive the device discount, you must activate a new line of service, port in an active phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Select the $30 or $35 plan to receive $100 off, the $45 plan for $150 off, the $55 plan for $200 off, or the $65 plan for $250 off. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 26, 2023
Have called several times to try to get phone to fully function i.e. being able to use Google maps, search etc. Can make phone calls and text that's about it. Will probably be switching carriers. Was told repeatedly on the phone by agent that this will fix the problem, hasn't. Not sure if it's the phone or the service and I guess PureTalk isn't sure either.
Oh no, Charles! We're sorry to hear you're experiencing issues accessing data. Please accept our apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 26, 2023
The service is great. I have no problem getting into no reception areas. I like that when I call customer service there are no strange accent people on the other end of the line. I had difficulty getting into my account to keep an eye on the data usage. But then, I am not very tech savvy.
Wow, Rebecca! We’re delighted you’re enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 22, 2023
I should make it clear from the start, I am only speaking of Puretalk's support. I signed on to Puretalk to dump a woke company and save a little bit of money, the money being a minor point for switching. Getting statements is important for me for the tax records and since Puretalk is strictly paperless it's essential that I go online to acquire those statements. To start, I spent several hours trying to set up an account and finally ended up at customer service which also failed. At the end of the cs session she opened a support ticket and told me that I would get a call from them.
Weeks later, no call. I placed another call to customer service and this time was advised that they don't have the ability to reset an account. What? They can't reset an account that I was never able to set up? And, they can't respond to the support ticket to tell me that? Pathetic! We eventually used a different email address with success. Today I went online to retrieve my statement and could not access my account. I was using Chrome and am behind a VPN. Eventually, using Edge and disabling my VPN I was able to access my account and print my statement. (that in itself was cumbersome) I then tried to email support with a brief synopsis of my trouble so that they could pass it along to IT.
My thought was that they are relatively new and may need to work some bugs out. Tech support email is structured for certain issues and if you don't fit within a certain box you're not going anywhere. Again, pathetic! It's like they want to screen you out and not have to work with you. Finally, let me reiterate - The service has been working and I have no criticisms other than one minor issue that I may try to address when I have a couple of hours to commit. Also, it's entirely possible that, being new, they need to grow into and past these deficiencies but they are not there yet.
Hello, Greg! We’re disappointed to hear about your experience with PureTalk, which is undoubtedly different from the experience we’d like you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. We're aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalk.com, our Contact Form at https://www.puretalk.com/contact, and on social media sites Facebook, Instagram, and Twitter for live chat.
Regarding your Account Portal, please ensure the email used to log in is the email listed on file. If the password needs reset, please use the link below and follow the prompts to reset the account password. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/account/forgotpwd
Reviewed June 21, 2023
Have had a smooth time with the service and no issues. All services work like or better than my old provider and coverage area is much better. Recommend to any patriot that wants to deal with a company that is not playing that woke crap. This company is focused on providing a service and not being a platform for stupidity.
Hi there, Roberto! It's fantastic to hear you are enjoying your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 21, 2023
PureTalk said my Samsung Galaxy 9 was compatible. After 3 days of not working I finally spoke to a tech who told me my phone was not. So I had to buy a new phone. I chose the Apple 12. At checkout I was charged full price instead of new customer price. Your rep after talking to two supervisors said I was no longer considered a new customer. Extra $280. That was **. Other than that service is great.
Hello, Daniel! We’re disappointed to hear about your experience with PureTalk, which is undoubtedly different from the experience we’d like you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. Currently, the device discount is available to new customers or current customers adding a new line of service. To receive the device discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Select the $30 or $35 plan to receive $100 off, the $45 plan for $150 off, the $55 plan for $200 off, or the $65 plan for $250 off. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 20, 2023
Our phones only have one bar for reception in our living room; our wi-fi is in the dining room adjacent to the living room. We have had dropped calls and missed calls in other rooms of the house. Calls received are sometimes garbled, other times we can't hear what is being said.
Hello, James! We regret to hear about the service issues you’re experiencing. Please accept our apologies for the inconvenience caused. We want to assist you and have a member of our Technical Support team contact you for troubleshooting assistance. We sent a private message requesting additional information and look forward to your reply! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 19, 2023
Service is great for the price. That’s really good. Picking up your voice mails are pain but I am getting use to it. Ic you can change something, fix that where it shows up on your phone and you don’t have to call your own number to get voice mail.
Hello, Tim! We're pleased you’re enjoying your PureTalk service. We offer the visual voicemail feature and guarantee functionality on iPhone models 6s and above. At this time, visual voicemail may not function on all Android devices. We’ve enabled the visual voicemail feature; please power off your device for at least 60 seconds. Once it has powered on, tap the Phone app and select Voicemails. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 19, 2023
During the initial change over to PureTalk I could not get the One Plus phone to connect. I received help from puretalk porting tech support and received a email detailing the setup of the new APN. Didn’t work and thought it was phone. Bought a new one and same problem. Finally got help from a young woman in your tech support to connect. TURNS OUT I WAS GIVEN WRONG SETUP INFO FROM YOUR PORTING TECH SUPPORT. I SPENT 543$ that I didn’t have to. I need to speak with someone about this.
Oh no, David! We're sorry to hear that you experienced issues connecting your device while switching to PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 19, 2023
Hello. I was a Cricket subscriber for over 12 years. I must say that my current coverage is at least as good as it has been over the past 12+years. I have 40% of the data now but with internet everywhere, it is enough for me and paying ~ 47% of what I was is amazing! I really like that you don't support radical ideas. It all became more clear once I finally ended my Cricket account. They asked why I was leaving and I simply mentioned the cost. Then I was told/asked if I was on any kind of government assistance that I could get a reduced rate. Immediately confirming that instead of simply charging less, they over-charge most of their customers to supplement "those" type of accounts. Not to mention the extra $$ they send to extremely socialistic causes, that I do NOT support in the least! Thank you for your service and here's to many more years, in the future.
Wow, Ryan! We're delighted you’re saving money since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 16, 2023
I have been saving over 50% from what I was paying with AT&T. I get exactly the same quality service and coverage that I had with my previous carrier. I have not had any need to contact customer service - everything is going 100% smoothly. So far I would highly recommend Pure Talk to family and friends.
This is awesome to hear, David! It’s fantastic to know you’re receiving the same coverage at half the price! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 15, 2023
Phone 1: changed number from my previous phone, but can't get it to work outside certain area. Phone 2: can't get voicemail set up. Does my plan have that option? I'm sure I did something wrong, but plan to contact Pure Talk for additional help. Other than that, I'm generally happy with Pure Talk and plan to recommend it to others once I get it up and running.
Hello, Byard! We regret to hear you’re having service issues! We’ve enabled the visual voicemail on each line. To access this feature, please power cycle both devices. After they’ve powered on, tap the Phone app and select Voicemails. Regarding the service issues, please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and attempt to place a phone call. If you require further assistance, our Support Team is available for live chat at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites. You may also contact our Technical Support team at 1-800-768-4360. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 15, 2023
There are many calls from apparently no one. The number showing the caller's origin is *not* the actual phone from which the call is made. I have attempted to call back on the number shown as the caller's number and found from the person answering that he/she did *not* actually try to reach me by phone.
Hi, Don! We regret to hear that you're receiving these phone calls. We do not have any spam-blocking services at this time, but we are cooperating with the FCC in their measures to combat spam calls. There may be third-party apps that help you block unwanted calls. As we do not provide or endorse any particular application, we cannot guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov/. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 14, 2023
This company has been a nightmare in terms of its customer support. If you want to port out of Puretalk, they make it so difficult. I have only successfully ported 1 number away from Puretalk. But had to call. Recently I tried porting my wife's number out of Puretalk and it's been a run around nightmare with Puretalk refusing to release the number. I have called into customer service 7 times and gotten nowhere. WORSE, their support seems to be fully remote, always some random person who sounds like it's their first day on the job. Many who are just RUDE and seem like you are just a burden. On top of that, the service has been terrible overall. I have the same data plan I had on verizon, yet somehow on Puretalk, we blow through our data. But not on Verizon, and my phone is on wifi the majority of the day. STAY AWAY.
Oh no, Michael! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have confirmed with our Porting department that a port out request has not been received for your lines. Please contact your new carrier to submit a port request. The information needed is your PureTalk account number, PIN, account holder’s name, and the billing address on file. You may view your account information through your account portal online at www.puretalk.com/account/login. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 14, 2023
With a fixed income, Saving up to 70.00 dollars per month. Is a boost to my budget. I am pleased to do business with a Veteran run company. When I have needed assistance I can count on speaking to a person in The United States.
Hello, Dennis! We're thrilled to hear that you’re enjoying your PureTalk service and saving money on your monthly service bill by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 14, 2023
We were paying an exorbitant price to Verizon for a data package we didn't need. Our family recommended PureTalk as an affordable alternative. I was skeptical at first: I'd seen many people switch to other services and have a lot of phone or SIM card troubles. However, since making the switch, PureTalk has worked extremely well for our family. We get fantastic coverage without hurting our budget. Thank you, PureTalk.
Wow, Daniel and Rachel! We're thrilled you’re both enjoying your PureTalk service and saving money by switching! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 13, 2023
The service has been excellent, I have not had a single problem with connectivity (which was an issue with my previous service provider). I have also noticed that downloading and uploading times are greatly improved. I have recommended this service to everyone I have talked with. It has even lowered my monthly fee, even though I am getting more services and options than I was, or even more than I use.
Wow, Michael! This is what we love to hear! It’s fantastic to know you’re saving money on your monthly bill and that your service has greatly improved since making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 13, 2023
The service is ok, somewhat better than Spectrum. However the phone I purchased from you is not so good. The NOKIA 2780 flip does not function well on the internet nor does it handle e-mails very well especially when there are attachments. Sometimes you cant scroll down the screen to finish reading the bottom of the message or a response line.
Hello, Thomas! We regret that you’re having issues utilizing the internet on your Nokia 2780 Flip! Please accept our apologies for the inconvenience caused. We want to assist you and have a member of our Technical Support team contact you for troubleshooting assistance. We sent a private message requesting additional information and look forward to your reply! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 12, 2023
I am very pleased with my PureTalk service. I dropped those ** at AT&T and never missed a beat. PureTalk customer service cheerfully walked me through a couple of minor hiccups at the beginning. I should have switched a long time ago.
Thank you for making the switch to PureTalk, Ted! It’s fantastic to hear you’re enjoying your PureTalk service and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 12, 2023
Mostly great reception in an otherwise dead area I reside in. I'm told many providers in my area are not quality reception due to lack of sufficient cell towers. I'm satisfied overall with the quality of service overall. I highly recommend Pure Talk.
Hi, Joe! We're glad to hear you’re receiving excellent service in your area. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 11, 2023
I changed because AT&T had ditched NewsMax, which was politically motivated, plus AT&T was more expensive since I only have one line. PureTalk has the same services, but is cheaper and is conservative based. It wasn't easy to convert (partially because of AT&T), but they helped at every step.
Wow, Sherene! We're elated that you’re saving money by switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 9, 2023
PureTalk advertises and claims that they have the same coverage as AT&T but my signal strength is significantly weaker in areas where AT&T were fine. I’ve called their customer service and they made some adjustments but did not seem to make a difference. Overall, I’m semi-satisfied with the savings and just adjust to the weaker signal strength but I definitely see a reduction in phone quality from AT&T.
Hello, LJ! We’re sorry to hear you are experiencing issues with coverage. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your devices are using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Then reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you’ve used before. Next, go to Settings > Cellular > Cellular Data Options > Voice and Data > Change to 5G/4G LTE. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 8, 2023
I switched to PureTalk from ATT 3 months ago and it has been the best move I have ever made. The customer service is exceptional and they are even honoring our veterans by giving me and my husband a discount. The plans are very affordable and I highly recommend everyone switch from whichever WOKE company you are with now over to PURETALK.
Wow, Michelle! We're delighted to hear about your experience with PureTalk and our outstanding agents. We appreciate our service members and are proud to offer a Military Discount. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 8, 2023
I get all the features I need plus great connectivity and prices that are the best in the business. I get a veteran's discount, and AMAC provides support to all the conservative initiatives that matter to me. Thank you, Pure Talk!
Hello, Ray! We're pleased you’re enjoying your PureTalk service, our prices, and receiving an excellent signal! Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 8, 2023
I do food deliveries and would get the release of orders before I would get the order. I tested the speed and it runs at 1.5 mb? The company said it needed to be at 5 to work good. I got a Tracfone to do deliveries. Disappointed in the speed.
Hello, June! We regret to hear that you’re experiencing slow data speeds. We want to provide some troubleshooting steps to improve the service. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings and follow the steps listed. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed June 7, 2023
To be straight, I'm very disappointed as after several calls with your team they are unable to keep my Visual Voicemail operational on the new Samsung Galaxy S22 Ultra that I purchased from you. Your team claims it's an issue with the android platform. Yet when I call Samsung about this issue that do not concur with your team's assessment. I have two people with the same phone on AT&T that have no issue with their visual voicemail. I came over from AT&T with great coverage. Since joining your network I've dropped many calls and text messages don't arrive sometimes for 6-12 hours later. Given that this very basic service is not being fixed by your team, I can't honestly recommend your company to others.
Oh no, Christopher! This is definitely not the experience we’d hope for you to have. We're sorry to hear you are experiencing issues with visual voicemail, calls, and texts. Currently, we can only guarantee that the visual voicemail feature will work with iPhone 6S and above. We cannot guarantee this feature will function for all Android devices. Please accept our sincere apologies for this inconvenience. Regarding your dropped calls and delayed texts, we’re committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. First, connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > General Management > Reset > Reset network settings. Then, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 7, 2023
Sporadic ability to text from various locations in Ocean View Delaware 19970 particularly when attaching photos or other documents and have identical problems when using AOL for transmission of photos and or documents. Multiple attachments needless to say will not transmit either.
Hi there, Thomas! We're sorry to hear you are experiencing issues with text and multimedia messaging. Please accept our apologies for any inconvenience this has caused. Here are some troubleshooting steps to help resolve the issue: First, connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > General Management > Reset > Reset network settings. Then, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 7, 2023
Since changing to PureTalk my service has been seamless. Just enjoy getting service from a non-woke company and paying less. In this case no news is good news. I appreciate the service. Haven't had any problems since switching to Puretalk.
Hi, Eric! We're pleased you’re enjoying your PureTalk service and saving money since making the switch! Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 7, 2023
Discount was given to my account for referring a friend. Still seeing if discount was given to my friend. 611 has been very helpful. The staff is Always helpful, patient and friendly. I like paperless billing. Cost is more than half of what I was paying, and service is very comparable.
Wow, Laurie! We're overjoyed to hear about your experience with PureTalk and our excellent agents! You may view your referrals by logging into your Account Portal and selecting the Referrals tab. For each referral to PureTalk, you and your friend will each receive a $20 bill credit once they’ve completed their second month of service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 6, 2023
Our Pure Talk has been up and running for about two months now. It was extremely easy to set up and the people we talked to on the phone were extremely helpful in answering all of our questions. And probably one of the nicest features is that it’s coming from a company that doesn’t buy into the woke mentality. - that so many other cell phone providers have gone to. We support our country and conservative values just like Pure talk. I guess I would say you should support companies that support your values and not the companies that constantly donate to liberal progressive policies and ideology. My wife and I both switched from Verizon and our monthly bill is less than half of what they used to be. The service has been spot on and accurate with no dropped calls.
This is fantastic to hear, Gary! We're thrilled you’re enjoying your PureTalk service and saving money on your monthly service bill by making the switch! Our top priority is providing an optimal customer experience, and our support team is always eager to assist you with any questions or concerns. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 5, 2023
I wanted to switch from ** to an actual conservative company for our cell service provider and saw the ad in my AMAC magazine. The transition was quick/easy and we were up and running in no time. Plus, we’re saving money on our monthly service plan. I refuse to do business with woke companies, as much as possible, so I am glad to support this veteran-owned American company! Thanks PureTalk!
Hello, Nicholas! We're delighted you’re enjoying your PureTalk service and glad to hear that the switch was easy. Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 5, 2023
I have been unable to access the internet via my hotspot. Cannot figure out why. I am very happy with the service availability in the Las Vegas valley. Access is rarely unavailable. Many people have ask what service did I switch to and they have not heard of PureTalk. I immediately tell them to search it out.
Hi, James! We're thrilled to hear that you’re enjoying your PureTalk service. Regarding the mobile hotspot feature, our $55 and $65 unlimited plans include hotspot data. Currently, your line is utilizing our $45 Unlimited Talk & Text + 20GB plan. To use hotspot, you may upgrade your plan or purchase add-on data by logging into your Account Portal and selecting the Add-ons tab. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 5, 2023
Excellent value for cell service. Switching over 4 phones wasn't without a glitch or two but their customer support was helpful and walked me through the connection with all four phones until everything worked. They were very patient on the phone with the whole process and now my phones all work flawlessly for the past 56 months. Amazing cellular service value and they support my moral values.
Wow, Paul! It’s fantastic to hear our support team assisted you with switching providers for your four lines and provided an excellent customer experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 5, 2023
I bought my phone in cash. The account told me I owed nothing after cancellation. The customer service made it difficult to cancel… and now I get a random transaction for 3 times the amount of my bill when I was with Pure Talk. I will be reporting this as fraud as I received no notice or invoice for any amount owed and if they contacted me. They did a terrible job. NEVER support this company. They WILL steal from you. I expect that transaction justified legitimately or for it to be removed. I will NEVER recommend Pure Talk nor will I ever waste another dollar with a company that steals from prior customers without any notice or invoice… especially since the account said I owed nothing… horrible company.
Oh no, Roland! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 5, 2023
Love my service to this area. Had AT&T before and had many service difficulties. Much better with Pure Talk even though using the same towers. And reduced price is a bonus. Will definitely stay a Pure Talk customer and will recommend to others. Thank you.
Hi Wayne! We're pleased you’re experiencing such excellent service and saving money on your cell phone bill! Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 4, 2023
I am so happy with PureTalk. I guess the main reason is that it is sooo much cheaper than AT&T (my former provider) and I get the same performance and coverage. I mean exactly the same. There is no difference . I am very happy with pure talk. Only regret is that I didn't switch before I did. I will always recommend Pure Talk to anyone I hear complain about getting ripped off by their current provider.
Wow, David! We're ecstatic you’re enjoying your PureTalk service and saving money since making the switch! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 4, 2023
I'm a first time customer with Pure Talk and I'm very impressed with the service, and the initial connectivity. I was able to do everything over the phone and/or computer, and it took very little time to get me set up. Very refreshing talking with US based customer service folks!
Hello, Irene! We're delighted you’re enjoying your PureTalk service and found switching services easy! Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 3, 2023
We virtually never have service. These are business phones, we have had multiple situations where we cannot make a phone call, send a text even in a business crisis situation like we had this last week. We cannot open files nor images more often than not.
Oh no, Cynthia! We're sorry to hear you are experiencing issues with service. Please accept our sincere apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please connect to Wi-Fi and ensure your devices are using the latest iOS and carrier updates by going to Settings > General > Software update. Then reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you’ve used before. If you continue to experience issues with text messages, try toggling iMessage off and restarting your device. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 3, 2023
I was with AT&T for many years but had issues periodically for which every time I called customer service I was on the phone for at least an hour or more. Since I've been with Pure Talk I haven't had to call customer service for any issues
Thank you for making the switch to PureTalk, Lamont! We're thrilled to hear you are enjoying your service! Our Customer Service department is always eager to assist you with any questions or concerns. We're available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 3, 2023
I also found that the strength of coverage is not very good and calls often drop, where they hadn't before. Unfortunately, I'm disappointed, and I am considering switching from PureTalk.
Hello, Deborah! We’ve reviewed your account and see that all three lines of service were activated on 02/18/2023. While your initial month of service was purchased in December, your service did not begin until activation the following February. Regarding the service issues you’re experiencing, a private message will be sent to gather your device information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 1, 2023
Service is limited in my area and available providers are the big ones who charge too much. PureTalk provides great Service in my area. When I've had to call customer service, the reps were friendly and helpful. The website is easy to use,.
Hi, Blackbear! We're pleased you’ve received such excellent assistance from our Customer Service team and are receiving great service in your area. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 1, 2023
When our daughter turned 13, the clamor for a cell phone was becoming deafening. My wife and I finally caved. My own cell phone is from my employer, so I turned to my wife's carrier and they were wanting an obscene amount. Yeah, no dice. I am not paying that much for a 13 year old, especially one that will only be on Wifi 90% of the time anyway. I did a little digging and came across PureTalk which seemed ideal for my purposes. Low cost, no **. Though I was a bit skeptical since it was a carrier I had never even heard of. Over a year later now, this has proven to be a wise decision. Service is top notch and when our daughter got a new phone, adding the sim and getting it going was flawless. As soon as my wife's contract ends with her current carrier, I will be moving her over as well. Great company.
This is what we love to hear, Robert! It’s fantastic to know your daughter is receiving great coverage and you are taking advantage of our affordable plans. When you are ready to add your wife’s line to your account, you may log into your portal at www.puretalk.com/account/login. After signing in, select the Plan tab and choose Add a New Line. By adding a second line, you will be eligible for our 10% Multiline Discount! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 1, 2023
These guys claim to be veteran owned and one of the best affiliates on the planet. THEY ARE NOT! Worst company you can possibly deal with. They told me that I would just have to get used to terrible service even though I was in the middle of their 5G service area. I talked to them 30 times in 1 day and the conclusion was that I just lived in a 5G area, that doesn't mean I get service....according to them. Then, after they sold me the hot spot plan, they told me that with android phones the hot spot is not guaranteed to work! I just paid for it, paid for a phone that was supposed to be 5G but will never be. STAY AWAY, STAY AWAY, STAY AWAY.
Oh no, Rob! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Currently, we can only guarantee that the hotspot feature will work with iPhone 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. We sincerely apologize for any miscommunication regarding supported features for Android devices. We have reviewed your account and see that your number was released to your new carrier. Once we receive your returned device, it will be inspected and tested. Upon approval, we will process your refund request. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 31, 2023
I didn't realize for a while My voicemail box was not set up with Pure Talk since I switched to you. Therefore, I was needing help to getting it done. The young man I spoke to was wonderful. I believe his name was Ramon.
Wow, Sarah! We're thrilled Ramon was able to assist you with setting up your PureTalk voicemail! We love recognizing agents who go above and beyond and have shared your feedback with our leadership team. Be sure to let your friends and family know about the great value and service we provide. Do you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 31, 2023
Thank you PureTalk! I needed help transferring a few phone numbers from TracFone to PureTalk. Any time I called PureTalk I quickly spoke to a cheerful, helpful employee. I feel like the employees care about my time and my cell service.
Hi, Betsy! We're delighted our fantastic agents have been able to assist you with the porting process. Be sure to let your friends and family know about the great value and service we provide. Do you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 31, 2023
When I’m driving in the car, I cannot listen to anything on my phone either it be through Apple or downloading something. It will not download anything unless under a router. The service is horrible. The worst I’ve ever experienced. I’m ready to make the switch again.
Hello, Kyle! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any inconvenience caused. After reviewing your account, we see that the 4GB of high-speed data has been utilized; your device is now using low-speed data. If billing is successful, high-speed data will be refilled on your next billing date. Additional high-speed data may be purchased anytime by logging into your Account Portal and selecting the ‘Add-ons’ tab. Alternatively, you may upgrade your plan by choosing the Plan tab, then following the prompts to complete your purchase. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 30, 2023
PureTalk is very responsive, helpful and signal puts T-Mobile to shame!!! I was with them 24 years and lost a lot of money and dropped calls. I didn’t realize I had a better choice and a company that shares my values and beliefs!
Hi there, Sandra! It’s fantastic to hear our support team provided an excellent customer experience and that your service has improved by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.
Reviewed May 30, 2023
Phones we got must be old, mine has updated 19 times, texts with pictures can't be sent or received. Calls in and out work fine, and texts with no attachments. Phones also disconnect from the wi-fi repeatedly anywhere in the house at any time.
Hi, Bill! We regret to hear that you are having issues sending picture messages. Please accept our sincerest apologies for the inconvenience caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once complete, go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings; this ensures your device is connected to our network. Then follow the link below to the Android APN settings. After the APN settings are input, saved, and selected, restart your device and send a picture message. Please keep us posted on the results! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Original Review: May 29, 2023
I ordered a SIM card and paid for $9.99 for 2-day delivery. Tier 1 Support is terrible and the company does not honor or refund money paid to get an order delivered under their 2-day delivery option after taking 5 days to deliver. So I am supposed to pay for a month of service and pay extra for 2-day delivery while not being able to actually use the service for at least 5 days. I spent around 45 minutes with three different Tier 1 Support people.
Person 1 could not manage to get their headset to work after about a minute of messing around with it and then dropped the call. Person 2 was rude; told me that I needed to talk to FedEx about a $9.99 two-day delivery charge that I paid to PureTalk (not to FedEx) after she told that 3 days after my order was placed, the items had still not been shipped; did not want to get a supervisor on the call after I asked for such; then dropped the call while supposedly trying to get a supervisor on the call.
Person 3 refused to get a supervisor on the line without asking me about 20 questions as to why I wanted to speak with a supervisor and then put me on hold three times for over 15 cumulative minutes trying to unsuccessfully get a supervisor on the line and refused to refund my $9.99 2-day delivery charge. She then told me that she created a ticket and I would hear back from a supervisor in 24-48 hours. I requested cancellation of the order for a third line and the SIM; and my second line with them but she only managed to drop the order for the third line and SIM.
I am cancelling the second line myself online and will replace my last remaining line soon. I recommend not doing business with these script-reading incompetent reps who are either a) not equipped to actually field calls b) instructed not to escalate calls or get supervisors on the line c) will not do so in order to cover their asses or d) are not able to get a supervisor on the line because they the supervisors are either a) spread too thin, b) refusing to help or c) are AWOL from their work while being reached out to by their subordinates. The company does what it can to avoid having a person answer your call and if you do get a person, it will likely be a script reader ill-equipped to do much of anything.
Oh no, John! This is definitely not the experience we’d hope for you to have. We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. In efforts to make things right, we’ve applied a credit of $52.53 to your account to cover the overnight shipping charge, as well as one month of free service. Regarding your order and service cancellation, it was not completed, as the call was disconnected before our support agent could verify. You may provide the account holder’s name, complete address, and the mobile phone number you wish to disconnect, and we will cancel your order and service. Please be aware if you cancel service before porting your number to a new carrier, you may lose your number. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 27, 2023
I don't know if I really answered the question. When I switched to Puretalk, I lost my 5G coverage. According to the maps and the PureTalk site it should work, but doesn't. I didn't know I had an order number to put with the review. I did send a message to PureTalk about my 5G coverage and got a canned answer. The audio customer service has been great and the message support works some of the time. I did get my visual voicemail activated using message support. I'm paying about half of my previous carrier and I had an affinity discount on my previous carrier as well.
Hello, Robert! Although we’re happy to hear you are saving money on your monthly bill, we’re sorry you lost your 5G coverage. To utilize our 5G network, 5G coverage must be available in your area, and your device must be 5G compatible. Please be sure you are using the latest iOS update by connecting to Wi-Fi and going to Settings General > Software update. Then go to Settings > Cellular > Cellular Data Options > Voice and Data. If 5G is available, select the 5G/4G option. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 26, 2023
During recent travels, I noted that calls were not easily made when outside the local territory. We were in CA and the CO. We also had issues with using our text messaging service for sending files. This was eventually solved by connecting to a local free WIFI service. The good news is that I use a VPN as part of my security setup, but, if not, I would be concerned about the security of my data when connected to these WIFI services. The initial setup transitioning from Verizon to Pure Talk was very difficult and not very clear as well.
Hello, Herbert! We regret that you experienced service issues while traveling and that the initial setup was complex. Please accept our apologies for the inconvenience caused. If you continue having service issues, don’t hesitate to contact our Technical Support team directly at 1-800-768-4360 for troubleshooting assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 25, 2023
The worst phone service I ever had. I literally have no internet ever. I called to see if there was something you all could do and the rep said, "there is nothing we can do." Thanks for reminding me to get another phone provider.
Hi, Brien! We regret to hear you’re experiencing data issues. Please accept our sincerest apologies for the inconvenience caused. We want to troubleshoot this matter to see if we can improve the data connection. A private message has been sent to gather your device information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 25, 2023
The phone and text work fine. However the data is extremely, frustratingly, obnoxiously slow when using audio streaming or maps or internet. There are times when you are searching for a location on maps and it just goes blank. When listening to Pandora or a Podcast while driving it will stop for 5 to 20 minutes and then start again. If you stop for gas if probably won't start streaming again.
This is before we have used up our primary Data plan. After that is slows down to a complete stop. There is no way I would buy a larger data plan because it's so slow and spotty. Debating on what other provider to switch to. The Pro, it costs less. But... see above.
Hello, Al! We regret to hear that you are experiencing data issues. Please accept our apologies for the inconvenience you’ve been caused. Let’s try some troubleshooting steps to see if the data service improves. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and test your data connection. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 24, 2023
I am getting great service at less than half the price that I was paying. Also, I like the fact that I'm not locked into a contract. I kept my phone and number, but I hope that when I'm ready for a new phone, they have all the latest styles.
Hello, Karen! We're thrilled to hear you’re enjoying your PureTalk service and saving money on your monthly service bill by making the switch. When you are ready to upgrade your device, you may log into your account portal at www.puretalk.com/account/login and select the Replacements tab. There you will see the latest iPhone and Android devices we offer. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 24, 2023
I have been very satisfied with my switch from Verizon. I know there may be some concessions in coverage but overall the benefits far outweigh any issues I may experience by the switch. One of the things I am most pleased about is the excellent customer service and support.
Hi there, Kenneth! We love to hear that you’re enjoying your PureTalk service and our support team provided a fantastic customer experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 24, 2023
My wife and I switched over from Sprint/T-Mobile and we're so glad we did. The process was easy with no issues, swapped the new sim card with the old and that was it! As a veteran who has honorably served this country for 16 years, I am proud to support a veteran owned company like PureTalk and all that they do. The service and pricing is great and so much better than what I had before. Thank You!
Thank you so much for your service and for making the switch to PureTalk, Jaime! It’s fantastic to hear you had a seamless transition and are enjoying your service. Did you know we offer a 15% discount to all active-duty military and veterans? If you are on active duty, please email your full name and DOB to us.military@puretalkusa.com. We will need a copy of your DD214 form, VA ID card, or a state driver’s license showing veteran status if you are a veteran. Once it is received and verified, the discount will be applied to the account. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 24, 2023
I have been pleased with the good service in areas where my previous phone service did not work near as well. I even have better service at my home as well as on the road. In spite of phone problems initially, once a new phone was purchased everything has worked well. Pure Talk people were diligent in trying to get everything working and I really appreciated that.
Hello, Nancy! We're thrilled to hear you’re enjoying your PureTalk service and receiving better coverage than your previous carrier. Our Support Team is passionate about providing customers with outstanding experiences and is always eager to assist you with any questions or concerns. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 23, 2023
I am not happy with your international call options. In addition, when I exceeded my 4 gig data limit this month, it seemed to affect my call reliability, with dropped calls and notably weaker reception than my Verizon Business phone. Lastly, I am absolutely inundated with spam calls. I signed up for the National Do Not Call Registry but it did little to help. I would you suggest you develop a junk call app like the major carriers have.
Oh no, Peter! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies for the issues with your call quality and the unwanted spam calls, as we know these can be bothersome. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. However, your call quality should remain the same. Please be sure you are using the latest software update by going to Settings > General > Software update. The network settings on your device may also need to be reset. For instructions, you may visit our website at www.puretalk.com/data. Currently, we do not offer a call-blocking app. We recommend blocking any unwanted callers contacting you by going to your Phone app > Recents > select the spam caller > Block. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 23, 2023
I've been a Puretalk customer for a few months and so far it's been a very pleasant experience. Affordable, I don't feel I'm being overcharged, transition was quick and easy and customer service was mostly helpful. I would definitely recommend it.
Thank you for making the switch to PureTalk, Susan! It’s fantastic to hear you are enjoying your PureTalk service and taking advantage of our affordable plans. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 22, 2023
I left Verizon because their prices are ridiculous. Puretalk boasts about using all towers for betting reception. I will live with it because of the price but signals are worse and in some places much worse. Switching over was handled very smoothly hence the reason for the 3 stars rating.
Hello, Jeff! Although we’re happy to hear you had a seamless transition when switching services, we’re sorry you are experiencing coverage issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your devices are using the latest software updates by going to Settings > General > Software update. The network settings may also need to be reset. For instructions, visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 22, 2023
Signal strength is variable and often weak even within the small confines of my home. I have had calls drop while moving from one room to another or even by simply moving the phone from one hand to the other. This low signal strength has negatively impacted my battery life. I've also had occasional SMS failures, usually when including photos. Don't know if this is a bandwidth priority problem or what?
Hi there, Randall! Please accept our apologies that you are experiencing issues with service within your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please be sure your devices are using the latest software updates by going to Settings > Software update. The network settings may also need to be reset. For instructions, visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 21, 2023
I have experienced many dropped calls lately. Oftentimes, our phones will not ring when people try calling us. Under my old service, I had a good signal inside my office at work, but with Pure Talk, the signal is weak at best.
Hello, Shannon! We’re sorry to hear you’re experiencing dropped calls and issues with coverage. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your devices are using the latest software updates by going to Settings > Software update. The network settings may also need to be reset. For instructions, visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 21, 2023
My wife is unhappy that when she is talking on her cell phone she often can not hear the other party, or they can not hear her unless she gets up and moves to another part of the house. She also reports that she often gets poor reception - the audio quality is poor. She also complains of dropped calls. I don't seem to have many of these problems. All cell phone service is subject to occasional breaking up or dropped calls. Pure Talk seems to me to be about average.
Oh no, Les! We're sorry to hear your wife is experiencing poor call quality and dropped calls. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please ensure your wife’s device is using the latest software update by going to Settings > Software update. Then, visit our website at www.puretalk.com/data for instructions to reset the network settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 19, 2023
My wife and I have friends in Canada and travel there. To get service when you travel there is possible and not that difficult but the $10 charge and the time limit are not that user friendly. If we want to call Canada from the US, now that’s a workout, not user friendly and expensive. Verizon has a North American plan and you should too. Lastly, you use ATT towers here and their service coverage in my area is not good. Verizon is much better. I actually don’t know of any local people that use ATT in my area. From your ads on the radio it sounds like you use them in some places and I would recommend them here in the 59044 zip code area. Also, when I lose connection to the ATT tower my phone goes into “SOS” mode and the only way to reconnect is to turn my phone on and off. Never had this problem with Verizon.
Hi there, Scott! We're sorry to hear you’re experiencing issues with coverage in your area and international calling and roaming. Please accept our sincere apologies that our international services are not as user-friendly as you’d hope and for any inconvenience this has caused you. Regarding your coverage, we have checked our coverage map and see 5G and 4G LTE are available in your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > General > Software update. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 18, 2023
Changed to PureTalk because understood it was same as other carriers. Coverage is not that good, had to call several times about my husband phone maxing out mins even though we have unlimited and I do not like how voice mails come in. You can’t even tell if you have a voice mail with Pure Talk.
Hello, Dawn! We're sorry to hear you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > General > Software update. Regarding your voicemail, we have enabled the visual voicemail feature for your lines so that you may now view your voice messages and receive notifications. Please restart your devices, and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 18, 2023
We started with PureTalk just last month. The representative told us that we would receive a $20 referral credit after 30 days of service. Yesterday was the day our bill was to automatically renew and the auto payment was more than we were initially expecting to pay! I called their customer service and advised them of what we were told by their representative. After waiting for over 30 minutes for the “supervisor” Shalene, she rudely advised me I couldn’t have possibly been told that because it’s only after the 2nd month of usage we would get the $20 referral credit. Well I told her to pull the call since they’re recorded because their representative MOST DEFINITELY told us it was after 30 days we would receive the credit! She advised she would listen to the call and contact me within a hour.
After a hour passed “Shalene the supervisor” called back & surprise surprise she heard their Representative state in the call we would get our $20 credit within 30 days!!! I asked if they could honor what we were told since we are on a fixed income but she advised me all she could do was “offer an apology because we should know what our bill is every month”?!? Like I said this was our FIRST MONTH with this company and already they have already shown they don’t care about their customers or being customer service friendly when it’s a mistake ON THEIR END!!!
Hello, T! We're disappointed to hear about your experience with PureTalk, which is undoubtedly different from the experience we’d like you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. A private message has been sent regarding your account billing. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 17, 2023
Sometimes my phone stops working and the recording says I have ran out of minutes, and my phone conversation is cut off. When I call in the agent says "she has Metro PCS and it happens to her all the time, just live with it, it's no big deal, it can easily be restored". I feel that she was very rude, because I explained to her that I have unlimited Talk & Text with auto pay. Also my phone has a delay with my devices, like my security cameras, if there's motion detected, it take at least 5 minutes before I'm alerted, and sometimes more.
Oh no, Dennis! This is definitely not the experience we’d hope for you to have. We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have submitted ticket #2498300, so you’ll no longer receive the low balance error for your minutes. Regarding the delays with connected devices, please ensure your apps and operating software is up-to-date. For apps, check for updates through your App Store. For software updates, go to Settings > Software Update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 17, 2023
I called last week to upgrade my cell phones. The young man did all he was supposed to do and everything went well. In reviewing the documents, I discovered that I was receiving RED phones. I forgot to tell the man what color I wanted and he did not ask or if he did I missed it. I called customer service and was able to cancel the order. They arrived yesterday and I refused them. I will reorder next week. Other than that I am perfectly satisfied with Pure Talk. Thanks
Hello, Joe! Although we’re sorry to hear that you received the wrong color for your device order, we’re happy to know you were able to contact our Customer Service department to rectify the issue. Please accept our apologies for any inconvenience this has caused you. When you are ready to reorder, feel free to contact our Customer Service department at 877-820-7873. You may also place an order through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 17, 2023
Customer service was great to deal with during the initial setup. Short wait time and easy to understand. I'm paying less than I was with my previous carrier with an added line and having unlimited data. I have not noticed any change in service coverage from previous carrier. Keep up the great work!
Hello, Nick! We're delighted you received excellent assistance during your initial setup and saving more than half since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 17, 2023
Happy with the price but not as good of coverage as Verizon. Deciding if we'll go back to verizon because we depend on reliable coverage in certain areas that we cannot get service now that we are with Pure Talk.
Hello, Burke! We regret to hear that you’re experiencing coverage issues. Please accept our sincerest apologies for the inconvenience caused. Based on the address listed on your account, we offer 4G and 5G coverage in your area. We’ll provide some troubleshooting steps to see if your signal improves. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed May 16, 2023
If I didn’t have the mcell that AT&T provided when I had them as my carrier I wouldn’t have any bars or service. When my internet or power goes out we have 0 bars. I have been looking at other carriers. Somewhat cheaper or more service. What more can I say. You can’t make me have more bars.
Hello, Sharyn! We're sorry to hear you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 16, 2023
PureTalk has been excellent! I have been recommending to everyone I know. After 30 yrs with ATT the switch was seamless and the price cut in half. Customer support is friendly and helpful. No lack in services anywhere. Even had full service in the UP where my Verizon friends did not!
Hi, Beth! We're delighted that switching to PureTalk was easy and seamless and that you’re saving money each month! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 16, 2023
Why am I unable to make #250 calls? I called customer service several times and got some surprising responses. Most of the time they said they had no idea what #250 calls were!! That seems very surprising since cell phone service is your company's business. One person in customer service tried to get me to update my Apple ios in order to make a #250 call. I would be nice to know the truth. So are #250 calls possible with PureTalk cell service? If not why is that so.
Hello, Gerald! Please accept our apologies for the inconvenience you’ve been caused. At this time, we do not support #250 phone calls. We recommend dialing the complete ten-digit phone call when placing an outgoing phone call. If we begin supporting the #250 feature in the future, we’ll be sure to update our customers via our website at www.puretalk.com. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 15, 2023
The set up included putting in a battery. In doing so the connector broke. The phone company would not replace the phone I had to buy another one. So after much hassling back and forth, I taped the connector in place and inserted the battery. Still working today but come on... Phone messaging is also a hassle, no quick and easy way to retrieve a new message. Texting takes a lot of strokes. When I open the phone the time that is indicated in big numbers is the time when I last used the phone. It takes at least ten seconds for the phone to catch up to the current time.
Hello, Gary! We regret that you’re unhappy with the Nokia 2780 Flip device. Please accept our apologies for the inconvenience caused. Regarding the broken battery connector, we recommend contacting Nokia directly using the link below for available repair or replacement options, as your device includes a one-year manufacturer’s warranty. If you prefer to purchase a new device, go to www.puretalk.com and log into your Account Portal. Once you’ve logged in, select the Replacements tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.nokia.com/phones/en_us/support
Reviewed May 14, 2023
I was unable to retrieve my voice mail for quite some time. I have not been able to receive phone calls and some text messages. My Pastor was trying to send me text messages and they were returned. As well as I am the caregiver for my father, and I was not able to hear the person on the other end. I think I should cancel my service.
Oh no, Genee! We're sorry to hear you are experiencing issues with service. Please accept our apologies for any inconvenience this has caused you. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please connect to Wi-Fi and ensure you are using the latest software update by going to Settings > Software update > Check for updates. Then, reset your network settings by going to Settings > General Management > Reset > Reset Network Settings. After resetting, you will need to manually update the APN settings. For instructions, please visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 14, 2023
I find it utterly incredible that you can't/won't provide a caller identification with my name! I find it inconvenient to sometimes have my call or text messages not answered because I'm calling someone with whom I'm not a contact.
Hello, Glenn! At this time, we are unable to personalize your Caller ID display. The Caller ID will reflect “Wireless Caller” and your mobile phone number. Please accept our apologies for any inconvenience this has caused you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 14, 2023
I recently switched to Pure Talk. At the time I was looking at a phone upgrade to a Galaxy S22. Your price for a Samsung phone was significantly less than ATT. Fast forward a couple of months and it is now the same price or higher than ATT. Disappointed.
Hello, James! To receive the device discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You will also need to select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the entirety of the 30-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 14, 2023
It was a very smooth changeover from Verizon and I have had a great experience. Anytime I have the opportunity I share with others. My service remained the same as well with no hiccups. Thanks very much Rob. Thank you, Thank you.
Thank you for switching to PureTalk, Robert! It’s fantastic to hear you had a seamless transition and are receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 14, 2023
I have set up automatic payments but every month I receive a notice that you can't access my account and I have to enter my information again. I would appreciate it if you could somehow fix this so I don't have to do this every month. Thank you.
Hi there, Edward! We're sorry to hear you are experiencing issues with your automatic payments. Please accept our apologies for any inconvenience this has caused. We have reviewed your transactions and see that the payment couldn’t be processed on the first attempt, as the card on file had expired. If you receive a payment issue notification on your next monthly payment, please contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 14, 2023
I discovered my previous provider was supporting liberal politicians, so I changed to PureTalk, a recommendation from AMAC. PureTalk service has been as good as my previous provider at a lower cost. I have not had any problems, and customer service has been very helpful.
Wow, Jorine! We're elated that you’re saving money since switching to PureTalk and had an excellent experience with our Customer Service team. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 13, 2023
I called and spoke to a representative about setting up service for my cell phone. The carrier I had was getting too expensive! The representative explained the process of changing my service and that a new card would be sent to me to install in my phone. The card arrived as promised and I installed the new card and everything was set! So far the service has worked out very well and I am very happy!
Hi, Stanley! We're pleased to hear that the transition to PureTalk was easy and that you’re enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 12, 2023
Great company... best pricing. Changed from **... I wasn't an AARP member so I didn't get the monthly discount... I called CC and tried getting a military discount (retired USN), they don't give those. Pure Talk is still better pricing even with the AARP discount. Kept my phone numbers. Haven't noticed any difference in my cell service. If you want to save money change to Pure Talk - they're the BEST!
Wow, Phillip! We're thrilled you’re saving money since switching to PureTalk and having excellent service! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 12, 2023
Your service is terrible, your service sucks, your service is not the same coverage as Verizon, as I was told when buy your service. Your data is slow, and has cost me money because I could not send text messages.
Hello, Paul! We regret to hear about the service issues you’ve experienced. Please accept our sincerest apologies for the inconvenience caused. Please kindly be aware we operate utilizing AT&T’s GSM network. We want to provide some troubleshooting steps to see if we can improve your data speed. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and test your service connection. If you continue experiencing service issues, please let us know. We’ll be happy to have a Technical Support team member contact you for additional assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 11, 2023
Have had several questions and everyone spoken to have great and fixed any issues and always respectful and attentive and never any pressure, seems like they ask the right questions to get me what's best for my circumstance. The website is easy to navigate.
Hi, Dave! We're delighted you’ve had such excellent experiences with our outstanding agents. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 11, 2023
I was hesitant to join Pure Talk because I live in the mountains at 9500 feet. I thought for sure I would have spotty coverage. That could not be farther from the truth. Fantastic coverage! In fact right now as I type this I am having a snowstorm.
Wow, Kelly! We're delighted you’re experiencing excellent service in the mountains, in a snowstorm even! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 10, 2023
My phone is 4G and PureTalk apparently requires 5G. Therefore, Pure Talk is not worth much to me. I cannot afford a new 5G phone at the present time.That is all for my comments regarding this transaction.
Hello, Horace! We're so sorry to hear that your device is incompatible with PureTalk’s service! We support both 4G and 5G devices. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk. If you are experiencing issues with service, we will gladly provide troubleshooting steps. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360. If you’re in need of a new compatible device, we recommend checking out the devices we offer on our website https://www.puretalk.com/buy-cell-phones-online. We’ve got a ton of affordable options, like the Nokia 2780 Flip for $89.99, and if you’d prefer a Smartphone, we’ve got a BLU S91 for $139.99. Please be aware that we also offer in-house financing and options through a third-party finance company called Affirm. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 10, 2023
The company provides a professional and courteous staff. Voice clarity is great. Monthly price is fantastic. We are saving over $500 per year from our previous provider. We like the automatic withdrawal from our credit card which increases our point totals. We could not be happier making the switch to PureTalk.
Wow, Chip! Saving $500 a year by switching to PureTalk is incredible! We're ecstatic to hear that you’re enjoying your service and have received excellent assistance from our agents. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 9, 2023
They speak to you on the phone. They don't rush you. They resolved that my phone had a few system updates to take care of which was a part of the issue with me not being able to make calls. Also, I was told my phone was locked by Verizon. He said that while they originally thought it was locked, it actually was not locked. He went through the settings with me to verify.
Hello, Concetta! We're thrilled to hear our support agent Christopher resolved your calling issue and provided a fantastic customer experience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 9, 2023
We have had Pure Talk for a few months now. We had AT&T before so price is great. But with that comes sacrifice. Although Pure Talk is advertised as "same network as at&t", it's just not true. We have same phones but way less coverage and no 5G at all though we had it with at&t. We are trying to determine if that is worth the savings. It is frustrating at times. I haven't had a company that won't pick up coverage in years....like 15 or 20! What's up with this if it is same as at&t?
Hello, Ron and Holly! We regret to hear that you’re experiencing coverage issues! We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent to gather your device information; this will determine the best troubleshooting steps. We can also be reached via phone at 1-877-820-7873 or email using the link below. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/contact
Reviewed May 8, 2023
I have been an AT&T customer for years. PureTalk is sooo much better than AT&T in every way. Great English-speaking customer service agents, cheaper bill and seamless billing. They I highly recommend PureTalk USA to friends and family every chance I get. They also value Veterans!
Hi there, Rita! It’s wonderful to hear you’re enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 8, 2023
I have been very satisfied with every aspect of PureTalk. I have no negative thoughts. All of my experiences and interactions with every PureTalk representative have been positive. The cell phone service, the basic thing to rate, has been far better than expected.
Wow, Sam! We're delighted our service has exceeded your expectations, and you’ve had great interactions with our exceptional agents. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 8, 2023
Respectfully, Darlene
Hello, Darlene! Please follow the link below to register your Account Portal. The information needed is your mobile phone number and your email address. Once your account is registered, you may log in to update your payment reminder notice preferences. Your account is automatically enrolled in autopay; however, you may de-enroll anytime. Please be aware each manual payment will incur an additional $5 transaction fee. Manual payments will need to be made to pay your account for six or twelve months. If you have further questions or concerns, please contact our Customer Service department at 1-877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/account/register
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com