PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,883,792 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 23, 2022
Before I signed up for Pure Talk I asked specifically if I would be able to receive 5G coverage in my area. The salesperson assured me I would and I don’t. I called the help desk. They were unable to help and unwilling to escalate it to get a resolution. The young lady was not knowledgeable, it appeared she was reading off a script and if the script didn’t fix, which it didn’t, she was lost. I am very frustrated because when I enter a building I lose service. It has been very poor service.
Greetings, Timothy! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience and if you received anything other than an optimal customer service experience as this is our top priority. We have reviewed your account and see that you are currently using an iPhone XR. This device model does not support 5G. In order to utilize our 5G network, you will need to upgrade to a 5G capable device. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 23, 2022
I am very pleased with the service. Went through three different carriers before landing with Pure Talk. Paid more money each month for notable less coverage worth those providers. Happy to have found an affordable service that also provides excellent coverage.
Hello, Nethaniel! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 23, 2022
I signed up for service that I thought was $50-$55 a month, I'm paying $78. I also received a text on one occasion that said I had used 2.7 GB of data but it didn't state the time frame or billing cycle dates. I assumed I had used too much data but had no idea what to do to manage it.
Greetings, Patrick! You may view your monthly invoices through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Billing" tab and scroll down to "Transactions". Select the plus icon to view a breakdown of your taxes and select the paper icon to download your invoice. The invoice will include your monthly plan charge, financing charges, and device protection fees. To view your data usage, select the "Plan" tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2022
I mean it's not terrible. My reception isn't the best and my internet is kinda slow. Not sure what else to say. The staff is nice and friendly so that's good. I like the pricing so there's that. I do wish there was an app that I could manage my account from like Verizon has. That would be cool.
Greetings, Jared! For optimal service, please be sure your device is using the latest software update by going to Settings > Software update. If you are experiencing issues with data, you may visit www.puretalkusa.com/data for instructions to reset your APN settings. At this time, we do not offer an app. Customers may manage their accounts online at www.puretalkusa.com/account/login. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2022
I set the brightness the way I want it. Then every time I charge the phone it goes back to darker setting. Should stay! Customer service is sometimes a big run around. Get referred to Samsung for simple question or remain on hold. Just give up and deal with it.
Greetings, Gary! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We have provided a link below with instructions to set the brightness on your device and disable the auto-adjust feature. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.samsung.com/sg/support/mobile-devices/how-to-adjust-brightness-on-samsung-mobile-device
Reviewed Aug. 22, 2022
Customer Service has been great when I have had to call. Service so far seems good, but not great. My phone tends to lose connection while away from wifi and phone call connections inside big buildings tends to be spotty as well. Otherwise, I'm happy with the service and hope for the continued growth of the company and continued improvements.
Greetings, Roxanne! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2022
Dear PureTalk, I had a rocky activation experience that lasted over two days. In addition, initial activation support person said I needed a new phone, immediately charged it to my credit card. Port department said I did not need a new phone so new phone was cancelled before it shipped, but took 2.5 weeks to credit cost back to my credit card. Very annoying. Since then service has been relatively smooth sailing. Please call me if you want more details about the activation experience.
Peter
Hello, Peter! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. After reviewing your account, we confirm the device refund has been posted to the original payment method. If you have not received the order refund, we recommend contacting your financial institution directly for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2022
It takes FOREVER TO EVEN Open Up a Browser to Read the news or Download a Picture! Not Satisfied at ALL!
Greetings, Danny! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. After reviewing your account, we see that you are currently on our $55 Unlimited Talk, Text, and Data + 15GB hotspot plan. Our unlimited plans include 60GB of high-speed data and unlimited low-speed data. Once the high-speed data has been utilized, your device will automatically begin using low-speed data. Your high-speed data will be refilled on the next billing date, provided billing is successful. You may also purchase additional high-speed data by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2022
This phone has so many things on it it almost impossible to use it and it changes so I am always trying to figure it out. I can't shut off the sounds it makes. I would like have better phone. One that is easy to use. Thank you.
Hello, Joseph! We regret to hear that you are unhappy with your Samsung Galaxy A12! If you would like to purchase a new device, you may do so by going online to www.puretalkusa.com and log into your Account Portal. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Listed below is a link to the Samsung Galaxy A12 user manual, this may provide additional assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.samsung.com/us/business/support/owners/product/galaxy-a12-unlocked
Reviewed Aug. 21, 2022
It just doesn't seem to work very well when not on wifi. I use my data at work my weather app my navigation and they are very slow or don't work at all. So I'm not sure if it's me and the way I have my phone set up If I'm on data and using Facebook a lot of time it won't show pics. I do like the price.
Greetings, Robert! We regret to hear that you are experiencing issues with accessing your data. Your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 21, 2022
Phone ordered 8/14/22, 2day shipping was a joke! Phone FINALLY arrived 8/19/22 and the box from FED EX was beat! I recommend a new shipper like UPS- more dependable! Thankfully the phone was not damaged. My phone was lost so I ordered a new SIM card - unaware that a SIM card comes with the phone! $11.00 wasted!! This should be noted on phone purchase. I do like the phone and the pure talk service.
Greetings, Mike! We regret to hear that your box was received damaged. Please accept our apologies for the shipping delay and any inconvenience this has caused you. Once an order is placed, it can take 24-48 business hours to process before it is shipped. All devices purchased through PureTalk will include a SIM card. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 21, 2022
"It's all good"! No issues involving switch over or any other items. Priced well! I can't and won't complain about anything. It did take a little while to get some minor issues ironed out, but that's about it. Everything has been working well the last few months.
Hello, Douglas! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 21, 2022
Constantly dropping calls, lousy coverage, considering going with a different carrier. Even emailed customer service weeks ago and have heard nothing. I was told same coverage at Verizon, not true so price does not make up for lousy coverage and calls dropped.
Greetings, Matthew! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 20, 2022
My PureTalk is half the price of my former carrier and paying for 2 new phones. And still half the price! Awesome! I wish I knew about PureTalk sooner especially with everything else going up. Thank goodness a friend recommended them to us.
Hello, Heidi! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 19, 2022
This was the worst experience I have ever had with a phone carrier! First of all, I had NO internet connection anywhere including my own house standing 5 feet away from my modem. Pure Talk couldn't locate a signal if it was trying to find them. I could not use my GPS to go anywhere new because, you guessed it, no service. I had to carry written directions like I was back in high school. Then they charge an extra six dollars a month unless you are on direct pay. I only get paid once a month and asked if they could move my payment date back 3 days so I would not get charged the extra amount. Even that was too complicated for them. Finally, I had enough and switched to another carrier.
When my sim card came and I cancelled my Pure Talk service (best day ever!!!), the thieves told me that they could not give me a refund for the remaining 26 days!!! that I would not be receiving service! On what planet do they feel entitled to keep money they have not earned? I did not have choice to only pay for the 4 days, I was forced to pay up front for the whole month. This is a shady company. They have no morals, no customer service, no internet service, I don't know why they qualify to be called a service company at all. She actually told me that I had to time my cancellation perfectly to the end of the month in order to not lose money. What a bunch of crooks. Never again. Good riddance. I hope no one has to suffer the frustration and the rip off that I did.
Hello, Jackie! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. After reviewing your account, we have confirmed that it is currently active with PureTalk service. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Regarding the monthly billing, we allow a grace period, therefore a payment may be made within seven days of the billing date. A transaction fee of $5 is applied to all manual payments, however, if you are enrolled in autopay our billing system will attempt to charge the payment method on file once a day for seven days. This way, you are not charged a transaction fee. Please be aware, that refunds are not provided for unused services. We apologize for any inconvenience this may cause you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 19, 2022
BUYER BEWARE!! THEY STEAL YOUR MONEY!? I have not even activated my new SIM card, let alone USED Service. They stole OVER $200.00 + Bank Overdraft Fees!! Spoke to Dawn and her Supervisor Celine (Both Useless) explained that Kayla had assured me that nothing would take place (No Charges) until I activated my new SIM Card. Well, Kayla NEVER DEACTIVATED the # that I didn't want. Which is the whole reason for sending me a new SIM! Bottom line is they STOLE MY MONEY and REFUSE TO GIVE IT BACK!! Radio ads Tout that they are Less $$ than Verizon. NOPE! And they are owned by a Vietnam Veteran, who loves the USA! SMH! I guarantee you, that if Verizon's employee made this error, they'd REFUND MY MONEY IMMEDIATELY!! Pure Talk=PURETHIEF!!
Greetings, James! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. After reviewing your account, we see that a replacement SIM card was ordered on 05/03, the line of service was not disconnected at that time. The account has successfully been disconnected and removed from autopay as of 08/19. At this time, refunds for service are not granted after our 30 Day Risk-Free Guarantee period has ended. It is our hope that you may try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 19, 2022
I have worked with your people on my account and a client of mine to whom I recommended your company. Your people are courteous, knowledgeable, efficient, and friendly. They fix my issues, port my numbers and always sound happy to help. They speak American English and they are clear and easy to understand. Thank you all and don’t change.
Robert **
Greetings, Robert! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 19, 2022
Switched two phones and literally cut my bill in half. I have had no issues with coverage. And I am extremely happy to no longer be supporting companies that contribute and advocate for the liberal agenda. My only wish is that I switched many months before I did.
Hello, David! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 19, 2022
The techs and customer service agents were kind, but they could not fix the problem. We could not receive calls or texts from any phone other than iPhones. Once we switched carriers to T-Mobile, they discovered that Pure Talk did not fully port our phone numbers from our previous carrier. That explains why our phones never worked properly. I'm not sure why the PureTalk techs could not discover this themselves. Also, no return payments or discounts have been offered for the half-service we received for the 2 months we tried PureTalk.
Hello, Travis! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. At this time, refunds for service are not granted after our 30-Day Risk-Free Guarantee period has ended. It is our hope that you may try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 19, 2022
Something about getting the DNS from my email server and putting in some numbers. I need help with a live person to walk me through it. I tried to do it myself and it wouldn't work. You sent me Apple's instructions but they were confusing.
Greetings, Doug! We regret to hear that you are experiencing issues with your email application. In order to receive the best assistance, we recommend reaching out to the email company directly, as we are unable to troubleshoot third-party applications. Please accept our sincerest apologies for the inconvenience you have been caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 18, 2022
As long as I don't travel far, the coverage is pretty good. Traveling through the desert to Reno, there was a lot of time with no coverage. I am not using 5g, just LTE, so that might have some influence on the coverage. Overall, the service is a good value.
Hello, Greg! We are excited to hear that you are enjoying your PureTalk service! Regarding the signal issue, coverage may be affected by terrain or local structures. We recommend following this link to input the Android APN settings, this ensures your device is properly connected to our network: https://www.puretalkusa.com/data
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 18, 2022
I have two locations in my area that does not have service. One is rural and I can understand due to the mountains can keep me from having service. The other is in site of a cell tower. This makes me want to change my carrier and I have been looking for an alternative.
https://www.puretalkusa.com/data
Reviewed Aug. 18, 2022
Service is better than we had with our previous major carrier and the plan cost is much more reasonable. We highly value paying for service with a company that better aligns with our values. We recommended the service to our neighbors who tried it but the coverage map from Pure Talk did not accurately reflect their actual service so they will have to find another service. Other than that we are happy we switched to pure talk
Hello, Matthew! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 18, 2022
Set up was somewhat challenging, but got tech help and all has been good. Have had no issues, no dropped calls, adequate media coverage, fast downloads and loading of pages. The monthly fee is right within my budget. Would recommend to anyone, great Company.
Hello, Karen! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 18, 2022
Previously, we had AT&T with surprisingly no issues except for the cost. I switched our acct over (4 phones), one of we is hardly ever used, so I won't comment on that one, my phone, of which I USUALLY don't have any issues. Probably because I'm usually at home or in an office in which my phone is set to wifi calling. The other two phones on the acct, both users are extremely unhappy with data coverage. I thought it would be exactly as AT&T because you stated that it's the same network. Clearly, something seems to be lacking. I am very happy with the cost savings and I would recommend due to that, but, I too have experienced trying to log onto the internet to look up something (in a populated area) but did not have access to WiFi and I too was unable to complete my transaction. That is why I gave only 3 stars.
Greetings, Angela! We regret to hear of the issues you are experiencing with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 17, 2022
The whole process of getting my phone was wonderful. The customer service reps were knowledgeable and courteous. They went out of their way to ensure that I was satisfied with Pure Talk. I've never had a problem with coverage, and any time there had been an issue, customer service takes care of it right away. This is way better service than any of the big carriers. I would highly recommend Pure Talk to anyone.
Hello, Micheal! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 17, 2022
So they use AT&T towers for their service. However, AT&T customers get the best access. So, if you live in an area where there are a lot of AT&T customers, forget data. I can have literally full bars and still have slow data. IF I am on an interstate, usually my data works fine. As soon as I get into a subdivision, the data slows or becomes non-existent. IF you need data, you are better off going with the majors. Tech support is no help either. All they do is have you reset your access point names (Android) and if that doesn't work, they are no help at all.
Greetings, Michael! We regret to hear of the issues you are experiencing with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. Please kindly be aware that PureTalk customers are not deprioritized on AT&T towers. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 16, 2022
2. Speed is not as fast as sprint.
3. Constant failed text. I've talked to CS about this, but many of our text either take several minutes to send or completely fail. APN has been check, phones reset, nothing helps.
Hello, Kenneth! We regret to hear of the issues you are experiencing with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 16, 2022
The coverage is not a good as I’d like it to be. I left T-Mobile due to their politics. I’m happy to support a good company but the coverage needs to be better. Please continue to increase coverage. Thank you.
Greetings, Joe! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
When I first moved to PureTalk, there was an issue with iPhone 12 & 13 connecting to the network. I worked with your support folks for two weeks. I was never notified when the issue was resolved, it just started working one day. The reception is sketchy in comparison to Verizon.
Greetings, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for not receiving a notification when the network issue was resolved. For optimal service, please ensure your device is using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
It is expensive. $120/year to call France and Brazil, I hope in the future it become less costly, but it is nice that I can purchase the coverage for 1 (one) month only if I wish. I joined in May 2022, so far I am happy with your service. Thank you. Liliane
Hello, Liliane! We are delighted to hear that you are enjoying your PureTalk service. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
Getting service set up was a nightmare (it took 70 hours total to get “service” and put me very behind in my work). My phone only works when connected to WiFi (sort of) and is useless most of the time. I will be finding a new service soon as no one seems to know why my service is essentially nonexistent and can’t seem to help me. It’s been beyond stressful.
Greetings, Caitlin! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies for the inconvenience this has caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
I’m loving the reduced bill every month vs. the bill we used to get from V. The reception is poor whenever we travel away from bigger towns or major highways. It’s been a challenge communicating with my spouse and kids whenever they’re on the road. I use my phone for work and it’s been frustrating for my employer and our customers to get ahold of me. On the other hand, it’s nice not to have cell service while camping.
Greetings, Zach! We regret to hear of the experience you have had with PureTalk this far. Please accept our apologies for the inconvenience you have been caused. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
2. My service is terrible at my address. **.
3. I wish I could use my 3G microcell to improve service at my house.
4. You only answer the phone during office hours.
Sorry but I’ll probably be going to a better service provider.
Hello, Cy! We regret to hear of the experience you have had with PureTalk this far. Please accept our apologies for the inconvenience you have been caused. PureTalk utilizes AT&T's GSM network to provide service, however, we are not a subsidiary of AT&T. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
I am tech savvy, but my switch from Verizon to PureTalk was a nightmare. I switched my phone and both of my parents' phones. Tech support was never helpful. I got 2 of the phones working on my own after a LOT of troubleshooting. The 3rd phone has never been able to work and support just stopped responding to my requests for help. The answers they were giving me were not helpful in the least. When I went back to Verizon for help they were just as bad, which was the ONLY reason I did not switch back to them. Verizon is more expensive, but Pure Talk really blew the first impression for customer service and hasn't really restored my faith at all yet.
Greetings, Michele! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
It was very efficient to contact and set up the service with PureTalk. The website is easy to navigate, so one can both stay informed and keep their account information up to date. The price is much better than the larger carriers (I had T-Mobile for almost 20 years) and the voice and data services are at least as good as any others. Looking forward to many great years of excellent service.
Hello, Michael! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 15, 2022
Have been telling people about PureTalk. One is my friend Tina **. We are very pleased with the service you provide. The times we have had to call your customer service department everyone had been very helpful to get our concerns taken care of. Thank you for having great service in our area. (Statham, Georgia 30666). Kathy
Hello, Kathy! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 14, 2022
My bill was always varying each month with ATT. Only about 1 time in 12 months was my bill the normal high bill it was supposed to be. The other 11 were like 40 dollars higher and I was always given some bs it was a 1 time charge, a different excuse each month. Even though I was paying an arm and a leg, my live streaming was only 480p, it woulda cost even more for a higher dpi. I immediately noticed my Pure Talk live streaming picture was better. Then found out all pure talk plans have at least 720p live streaming. So even excluding the price savings, the pure talk quality is better.
I went on a trip to Arkansas in the boonies and was surprised I was getting 5g the whole time. I trade forex on my phone and it goes 24hrs a day. I am very happy with my bill cut in half for unlimited everything, reliable service, and a bill that is the same every month no matter what. I have been telling everyone, and that pure talk does not hate things like Christmas, and it means American jobs. A win, win, win.
Hello, Dave! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 14, 2022
Still unable to access internet when roaming. Your tech said it would be fixed within 60 day from my purchase May 14. It has not as I still cannot connect with the national Puretalk internet when roaming. May have to change to another provider that can provide roaming internet service.
Greetings, Eugene! We regret to hear that you are experiencing issues with accessing your data. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 14, 2022
I have had Pure Talk since May and the first payment was $31.87. That was the payment I was told it would be and could only be auto pmt. The next two months each was higher than what I signed up for. My last pmt was $33.31. I would call this false advertising if it keeps going up each month!!
Greetings, Patricia! Taxes and fees may vary each month depending on your city and state. Please accept our apologies for this inconvenience. You may view a breakdown of your taxes and fees through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Billing" tab and select the + icon next to your transaction. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 13, 2022
I get a price I can afford without having to pay for extras I do not need or want. Good cell coverage too. There is no mail to drop in the recycle bin trying to get me to upgrade either. What more can I ask for?
Hello, Ann! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 13, 2022
It was very easy to switch from AT&T to Pure Talk. Everyone that I spoke to on the phone was polite and very helpful. I gave my old phone to my sister and encouraged her to also switch to Pure Talk which she did. She is also happy that she switched.
Hello, Claudean! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 13, 2022
When we get incoming and try to pick them up they just drop off? Have to reboot the phone each time and then it seems to hold onto connection. Understand you are now offer even better data rates for new customers?
Greetings, Ray! We regret to hear that you are experiencing issues with dropped calls. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. The plans we offer are the same for both new and existing customers. New customers can take advantage of our promotions, such as 50% off their first month of service. AMAC members may receive an additional 1/2 GB of data. You may view or upgrade your current plan through your account portal online at www.puretalkusa.com/account/login. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 13, 2022
I heard about PureTalk on the radio & was extremely unsatisfied with my current provider at the time. The radio discount offer sent me “running“ to PureTalk! My goal was to switch providers without increasing my monthly rate. At first, I was disappointed that the unlimited plan was more expensive than my current provider’s plan, so I signed up for the PureTalk plan that matched my current rate of $45- the 25GB data plan, hoping that it would be enough for me.
One of THE best features of PureTalk is the ability to check your usage (even daily!) online. By the end of the month, I saw that 25GB was actually much more than I needed. I adjusted my plan several times & eventually found the perfect plan for me! The ease & efficiency of making a switch, receiving confirmation, tracking my data usage & making payments has me singing the praises of PureTalk! I’m telling everyone in my family, my church, & my circle of friends about PureTalk! I’m not keeping the secret about how to get fabulous cell phone service without breaking your bank account! Bravo PureTalk!
Hello, Pamela! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 12, 2022
I'll just list all the failures.
-Tech are subpar, do not know their job.
-Operators are rude.
-I asked multiple time to speak to a supervisor. No call back. No supervisor called despite being told one would contact me within 24 hours.
-After 6 month, still no voice mail.
-Every-time one calls, you have to give all the same info over and over.
-Now I'm trying to port back to Verizon and Puretalk is saying the wrong address is being used... Funny. I verified my zip yesterday. The exact one that was on Puretalk's files.
It's 2022. This type of garbage should not be happening.
Greetings, Robert! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. After reviewing your account, we confirm the phone number in question has successfully been ported to your new carrier. At this time, your PureTalk account is considered closed, and no future billing will occur. It is our hope that you may try PureTalk again in the future if we can better suit your wireless needs.
Reviewed Aug. 12, 2022
When ordering phone; because I was finally trying for the first time, I said I had no technical experience with this and needed detailed instructions for use. Did not get it. Live in a dead zone for having this phone; but seldom remember to take it with me as I have been unable to set much up on my own. Haven't canceled because family members want me to carry this around because of my age. Still ambivalent.
Hello, Barbara! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Regarding your signal issues, coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, you may go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, this ensures your device is properly connected to our network. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 12, 2022
Since we transferred over to Pure talk our internet services have really been poor. Can this be remedied? If not, we will need to find another provider as we own our own businesses and need an appropriate internet speed. We would love to get feedback from you to let us know what to expect in the future. Thank you.
Greetings, Pam! We regret to hear that you are experiencing service issues and sincerely apologize for the inconvenience you may have been caused. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 11, 2022
My experience has been excellent from the very beginning with establishing my account, the support I received transferring over my old phone # and activating my new phone. Thus far, I have had no issues at all with the coverage area, no dropped calls, and great wifi service everywhere I go. That includes going on vacation in the Smoky Mountains of Tennessee.
Hello, Joe! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 11, 2022
For the most part customer service is great. Very knowledgeable, but there is always that one that's rude. Unfortunately this Nokia g10 phone was recommended for me and my needs... They suck! This phone is always shutting down, saying "system, processor" in not responding". It just sucks....
Greetings, Cynthia! We regret to hear of the issues you are experiencing with the Nokia G10. Please accept our apologies for the inconvenience you have been caused. While the device is outside of our return policy, devices purchased from PureTalk include a one-year manufacturer's warranty. We recommend contacting Nokia directly for further assistance using the link below. You may also file a claim using your Allstate Device Protection Plan here: https://www.squaretrade.com/smartphone-faqs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.nokia.com/phones/en_us/support
Reviewed Aug. 11, 2022
Everyone I have ever dealt with at Pure talk has been extremely kind and helpful!! So far it has been a great experience! I would highly recommend Pure Talk to my friends and customers!! Previously I had been with the same company for nearly 20 years.... Was nervous about leaving but this service is clearly just as good if not better.
Hello, Elizabeth! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 11, 2022
I switched to your service in March of this year. I purchased an I-Phone 13 on monthly payments. Since I have had the phone your IT group has NEVER been able to get it connected to your service. Because it was not connected before the first 30 days your Company turned my account over to collections and I was forced to purchase the phone with a lump sum payment! To add insult, your IT group STILL does not have the phone connected to your service!!! I am very disappointed that I have to use two phone services and have not been able to use a phone I had to pay $1300!!! We are still using our old phones!!!!
Hello, Daniel! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Per the signed conditional sales agreement, the service and iPhone 13 Pro Max must have been activated within 30 days of purchase. Due to the device not being activated within 30 days, it had been sent to collections. The finance agreement has been completed as of 07/14/2022. If you have not done so, please power off the device and ensure the PureTalk SIM card has been inserted, then power the device back on. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. If you would like to activate the second SIM card and service plan, you may do so online at https://www.puretalkusa.com/activate/start or by calling our Customer Service department at 1-877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 11, 2022
For 4 long days I was on my cell phone while Pure talk tried to activate my E-Sim, they had already transferred my phone number from existing account so my old phone was turned off!! Now mind you I work with my phone clients call me. I sent a total of 1st day 8 hrs. 2nd day 9 1/2-10 hrs. 3rd day 8 hrs but never got resolved and I lost 2 customers and not a thing was done!!!
Greetings, Cynthia! We regret to hear that you are experiencing issues with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. After reviewing your account, we can see that a physical SIM card has been activated with your current PureTalk service. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. We will be sending you a private message for additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 10, 2022
I appreciate the discounted price. It has helped me save money in this time of high prices. Generally the service is good. I don't lose calls. But ever since switching to PureTalk my phone has become really buggy. The internet is slower (not data transfer, but the browser). The keyboard doesn't come up all the time. I miss texts from friends. AirDrop is inconsistent. I had none of these problems when the phone was on Verizon. It all started the moment we switch to PureTalk.
Also, the voicemail feature is silly. Is this 1997? I have to call in and remember a series of numerical instructions to listen to voicemail? (My wife had voicemails saved on her phone from her late grandmother. When we switched to PureTalk, it deleted what we had saved so she can't hear her grandma's voice anymore.)
Greetings, Adam! We regret to hear that you are experiencing issues with accessing your data. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 10, 2022
Overall dissatisfied with the service of this company. It is slow and many times we cannot load things on our phone. Customer service is horrible since switching over from Verizon to Pure Talk. You are constantly transferred to someone else who supposedly can better help you and only to find out that they can’t and they have no idea what you just told the last person so you have to start all over each time you are transferred. I would never recommend anyone switching to this company.
Greetings, Jessica! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for being transferred numerous times and for any inconvenience you have encountered. Our goal is to provide one-call resolution with minimal transfers. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 10, 2022
I was not pleased with Pure Talk from the very beginning of our experience with them. It took over 2 weeks to get our service correct and I had to do most of the heavy lifting because I got very little help from Pure Talk. Talked to a lot of people, but always seemed to be a different story! Finally, after getting everything working, no real thanks to Pure Talk. We were happy with the service, then our phones quit working and I contacted Pure Talk and was informed that 2 phones that I had just purchased were now no longer on their network and we were out of luck. You need new phones and we are not going to do anything for you. I am back with Verizon happily, and even though I bought my wife a new phone. I was able to take over her old phone with Verizon, and it works fine. Even though Pure Talk said it wouldn't work with their network, or any other network. Just another long line of untruths that I was told by your company! Good Riddance!
Greetings, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 10, 2022
Slow data speeds. Very limited data and you use the data very little and you get a warning that you have used 2 gigs. I came from AT&T to this. Had 8 gigs of data. Used it all the time never ran out. This plan has 4 gigs. Can't hardly use it at all.
Greetings, Mark! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. Please go to Settings > System > Advanced > System Updates to check for any available updates. As a reminder, you must be connected to Wi-Fi to complete any software updates. Then go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings, this will ensure your device is connected to our network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 9, 2022
The phone you sent clearly lags and processes very slowly. The service is decent, but not great. My internet often works less well than when I was with Verizon. My apps will often take a long time to fully operate.
Greetings, Sam! We regret to hear that you are experiencing service issues and sincerely apologize for the inconvenience you may have been caused. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 9, 2022
I have been customer for 6 months maybe, anyway No issues. Very happy. I will be looking to get another line in the future. I have better service since switching from Sprint/T Mobile. I was with them for 20 yrs and was happy I made the switch.
Hello, Julie! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 9, 2022
We received our phone in early May 2022 and tried to activate our phone system through the service staff at PureTalk.To no avail. I could not get the sim card installed into the "poor" quality phone that was sent to me. I have been charged for "service" that I have no way of accessing. I have asked for the phone they sent me to be picked up, and send me a phone already prepped with a sim card and my old number I had sent over to them from AT&T.
Greetings, Steve! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. At this time, the Nokia 6300 is outside of our 14-day device return policy. Our complete cancellation and device return policy may be found here: https://www.puretalkusa.com/return-policy. If you would like to purchase a new device, you may do so at any time by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 8, 2022
Service is much worse than it was at Metro even in big cities. I've had to call in twice due to no service or data at all, once from a stranger's phone. I also don't get notifications when I have a voice mail.
Greetings, Jason! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your data issue, your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 8, 2022
While you boast to 5G I have yet to experience it. I really get more than 3 bars LTE in places I used to receive 4 bar 5G with AT&T. I spend more time also having my phone search for the network. Still good coverage and everyone in customer service has been great. The coverage just has not lived up to the hype.
Hello, Lloyd! We regret to hear that you are experiencing service issues and sincerely apologize for the inconvenience you may have been caused. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 7, 2022
Jackson Ky and Jenkins KY. In spots I had service. Other times no service. I was there helping with flood relief. It made me a little anxious because If I would have encountered an emergency I would have been out of luck.
Greetings, Steven! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you are using the latest Android update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 7, 2022
The archaic 800# access for voice calls to Canada is not satisfactory and your own employees don’t even have the proper instructions for how it works. The ability to receive texts from Canada but not respond to them is even worse. In 2022 those capabilities are simply baseline expectations.
Greetings, James! At this time, we do not offer international texting. Please accept our apologies for this inconvenience. We are always working to add new features and services that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Once you have purchased an international calling PIN, you may dial 011- country code - area/city code - number to place a call. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 7, 2022
As the saying goes - you get what you pay for. Cheaper service. Typical for AT&T. Here's a suggestion: contract with more providers. The lack of a strong signal shouldn't be an issue these days. I'd honestly pay more for dependability.
Greetings, Lance! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you are using the latest Android update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 7, 2022
With homes in Nebraska and Colorado I needed a quality phone service that performed well in both locations and the while crossing the vast farmlands in between. Pure TalkUSA handles these areas well so I’m always just a phone call away using the Pure TalkUSA network.
Dan in Denver
Greetings, Danny! We are elated to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 7, 2022
I have been sick and disgusted with AT&T’s support of their woke, liberal agenda and worldview. Pure Talk have provided great service at a fraction of the cost with AT&T. I got a new iPhone 13 Max and still saved on my monthly cell phone cost.
Hello, Michael! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 6, 2022
Got phone for my child. 3 months in, he is still receiving calls at ALL HOURS from people trying to contact the previous owner. Text messages that are explicit and voice mail the same. NOT PLEASED. I could not wait to use your service because of my dissatisfaction with Verizon. I planned on switching when my contract is up, but am thinking it's not a great idea as no resolution has been offered.
Hello, Jeffrey! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. We do not offer spam blocking services at this time, however, we are cooperating with the FCC in their measures to combat spam calls. There may be third-party apps that could help you block unwanted calls. The phone numbers in question can also be blocked directly from your device. At this time, we do not provide or endorse any particular application and we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 5, 2022
I am delighted that I have the same service from Pure Talk that I had through AT&T at a much lesser cost. I have more data storage. One objection is that my second line and I must have all the same contacts. Any addition to one phone automatically appears on the second and the same for deletions.
Hello, Marceil! We are pleased to hear that you are enjoying your PureTalk service! If each iPhone is signed into the same Apple ID, information such as contacts may be shared between the two devices. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 5, 2022
I am very pleased with the service coverage and the monthly price. Extremely happy I made the choice to switch from Verizon to Pure Talk. I recommend Pure Talk to everyone that I run into. I have yet to have any issues.
Greetings, Alaina! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 5, 2022
The service I receive from Pure Talk is 1000 times better than that of Verizon! I have better reception and consistent reception. Any time I have needed customer service, I actually got customer service. I am extremely pleased with Pure Talk.
Hello, David! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 4, 2022
Disappointed that I was never told about the discounted new phones. We would have gotten one and saved $250. I found out the day after I ported over and was then told I was too late. I wish they would have said I need to purchase when porting over but they didn’t. Also it’s not as good of a price as I was thinking it was going to be. It went up from the quote. Service is good.
Greetings, Ashley! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than an optimal customer service experience, as this is our top priority. Our up to $250 instant phone discount is eligible for new customers purchasing an unlimited plan, porting in an existing phone number, and includes a 30-month conditional sales agreement. A new device may be purchased at any time by going online to www.puretalkusa.com and logging into your Account Portal, however, your active lines of service are not eligible for the device discount. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Regarding the quoted pricing, increases may occur if a plan is upgraded, additional high-speed data or mobile hotspot are added, or if a device is financed. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 4, 2022
Have been having problems since the beginning about getting the voice mail working and receiving calls and now the phone does not work and I have tried several Representatives and they can't seem to help me get the phone to work, I would like to get a new phone like this one if no one seems to be able to get it to work. Thank you.
Greetings, Victoria! We regret to hear of the issues you are experiencing with your PureTalk service, please accept our apologies for the inconvenience you have been caused. Please go to Settings > Mobile Network & Data > APN Settings > SIM1 > Data settings > ATT Phone > Options > Edit > enter the information listed below > after entering information, click top right key to save > under Data Settings, click the PureTalk APNs > click Back key to go to Menu 'APN 1 Settings' > click 'Message Settings' and repeat the steps above. Once both APNs have been input, power off your device for 60 seconds. If you would like to purchase a new device, you may do so by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Enter the information below. The same steps need to be conducted on the device for message settings.Name: Pure Talk (ALL CAPS)
APN: RESELLER (ALL CAPS)
MMS proxy: proxy.mobile.att.net (all lower case no spaces)
MMS port: 80
MMSC:http://mmsc.mobile.att.net (all lower case no spaces)
Authentication Type: None
APN protocol: IPv4/ IPv6
APN roaming protocol: IPv4
Reviewed Aug. 4, 2022
We are happy with the cost of the service. My only frustration is that it doesn’t have as much coverage as we were use to with other providers. It’s a bit slower despite having unlimited (60 G) data. However, over all we are satisfied with our service.
Hello, Sandra! We are delighted to hear that you are enjoying your PureTalk service! Regarding your signal issues, coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data.
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 3, 2022
Signal strength is not good in Brownfield, Maine. And I’ve had issues with the Samsung galaxy a12 since I bought it. I will need to go to a Best Buy to see if they can fix this phone for me. I can’t answer calls.
Greetings, Rose! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We will be sending you a private message so we may further assist you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 3, 2022
We recently retired. Dropped verizon for Pure Talk and have never looked back. We have 3 devices each with more data and are spending less. No difference in coverage as far as we can tell. The switch has been a no brainer!! Awesome job Pure Talk!
Hello, Jerry! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 3, 2022
The Best thing has been the friendliness & help ALL the Puretalk employees have given me! No high pressure and I got just exactly what I wanted like they said and for exactly the price they said every month! Just waiting on Puretalk to support Apple Watch & I will add a second line for my wife.
Hello, Walt! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 3, 2022
Both my husband and my phones were not ringing - going directly to vm....We just needed to reset them as per the customer service rep we were speaking with .... She walked us through all with regards to resetting our mobile phones and all resolved.
Hello, F Gloria! We are pleased to hear of the positive customer service experience you have had with PureTalk, as this is our top priority! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 3, 2022
Puretalk is cheaper and really no issues with the service. We will be adding two more lines for family members. Previous service was with Verizon, Cricket, and Google Fi and Pure talk is as good for domestic calling and a whole lot cheaper.
Hello, Douglas! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 2, 2022
It's been a few days and still no email saying it's been shipped and no sign that I ordered the phone and line on my account. Hoping that the order has not been lost, the payment went through on my card.
Hello, Linda! We have reviewed your account and confirm the order was successfully placed. The order confirmation email has been re-sent to your email address on file. We are sending you a private message with additional order details. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 2, 2022
Your international calling is the worst. My granddaughter went to Mexico and to talk to her via Pure Talk was difficult and archaic. The other big cell phone companies have seamless service to Mexico and Canada. Your voicemail service is also limited and outdated. Other cell companies' voicemail service shows a list of your received voicemails and transcribes them without the customer having to call their voicemail.
Greetings William! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. In order to make an international call, you will need to purchase a $10.00 International PIN by calling in to our Customer Service Department. This PIN is valid for 30 days, or until the balance has been used, whichever comes first. Regarding the visual voicemail feature, we can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Technical Support team has enabled visual voicemail on each line of service, please restart your devices and test the visual voicemail functionality. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 2, 2022
As far as service goes, I have had no dropped calls, outages, etc. That side is great. The downside is to check voicemails. You have to create a password and type that in every time to check. After you listen to it, you have to “press 7” to delete. That’s the only thing I don’t like.
Hello, Mo! We are delighted to hear that you are enjoying your PureTalk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 2, 2022
Switched to PureTalk phone service and ordered new phone for my wife. Very satisfied with phone service and customer service. Would highly recommend. The cost is great, when you're on a limited income. Never had a problem with any service. Keep up the good work.
Hello, George! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 2, 2022
Contacted customer service, was unable to get phone issues solved. Will pay off the phone in contract with Pure Talk and will switch providers. Pure Talk service is unreliable weather in the city or in wooded areas. Was told we can't do anything to help to resolve the issue.
Greetings, Chris! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. We would like the opportunity to make this right and will be having a Technical Support agent reach out to you shortly. A private message has been sent requesting additional information.
Reviewed Aug. 1, 2022
Overall my service with Pure Talk has been extremely poor. Tried to go back to AT&T but couldn’t get our numbers to port back in. The set up of one of our phones took two weeks and probably 30+ calls to customer service tech support and about every incompetent person that doesn’t really want to work. It never really has worked correctly since then. My wife's phone her voicemail never has been functioning the way it should. Every time I call it’s 3-5 phone calls before anything is remotely fixed. Hate it. Would love to go back to AT&T but can’t take our numbers.
Greetings, Mike! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything less than optimal customer service, as this is our top priority. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Regarding the visual voicemail feature, we can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on each line of service, please restart your devices and test the visual voicemail functionality. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 1, 2022
Even though I was put in a tight spot to make an initial outright phone purchase, I am very happy with the service. The customer service is in Georgia, not some Filipino in a hut with chickens in the background and taking over an hour just to answer the phone.
Hello, Timothy! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 1, 2022
Does not work as well (well not at all) at grandpa & grandma's farm in Kahoka MO. It May be listed as Revere MO. There is sometimes 1 bar sometimes none. Voice calls and text messages are all poor. Forget about web access.
Greetings, Walter! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest iOS version by connecting to Wi-Fi and going to Settings > General > About. If an update is available, you may download and install it. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 1, 2022
I've had several problems - all have been resolved, but takes a while on the phone. Ever since I did the last reset to solve a problem, I am flooded with pop up ads. Even when I'm not on my phone. Every morning when I wake up, I have at least 8-10 pop up ads that happened while I was asleep. Every time I pick my phone up to text, talk, whatever, a pop up gets in my way that I have to delete before I can continue. I have tried everything I know to do to stop them, but nothing works.
Greetings, Sherry! We regret to hear that you are receiving pop-up ads on your device. We have provided a helpful link below with instructions to remove the pop-up ads from your device. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.samsung.com/us/support/answer/ANS00084982
Reviewed Aug. 1, 2022
I kept hearing the commercials on the radio and I finally gave the call to see if everything they said was right. The people made it very easy to sign up. Keep up the great customer service and more people will spread the word about Pure Talk. God Bless you guys.
Hello, Bruce! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 1, 2022
When I first switched to PureTalk, the process was convoluted and resulted in my being without phone service for several days. It also involved multiple long and frustrating calls with customer support. Therefore, when I finally got basic service to work, but had other issues, I was reluctant to call back for fear of once again losing phone service. Finally, the problem became been annoying enough that I mustered up the courage to once again engage with PureTalk customer support. The first person I talked to instructed me to remove the physical sim from my card and reboot. He told me that when I did that, my problem would go away. He also said that PureTalk does not use physical simulations, and that that was the reason I was having the problems I was experiencing.
When I followed his instructions to the letter, my fears were realized. I then called PureTalk customer support on another phone, and spent 90 minutes on the phone with another customer support agent who was insistent that he was the right person for the call and that he would fix my problem. At the end of the call, my problem was still the same. He promised to call me within the next 90 minutes with a solution. It’s now been three days, and no call, and no phone service. I was the pioneer in experimenting with PureTalk for my other family members and friends. Sorry to say, you can guess what my recommendation has been to them. In fact, at this point, I’m ready to give up. Please issue me a full refund for the few weeks of troubled service that I put up with and we will part ways.
Greetings, Craig! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything less than optimal customer service, as this is our top priority. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. We are happy to send you a physical SIM card if the steps above did not resolve your service issues, and will be sending you a private message to gather additional information. If you would like to cancel your account, please contact our Customer Service department at 1-877-820-7873 at your earliest convenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 1, 2022
Our phones are always getting kicked off of wifi when we're home so it uses up too much data. We didn't realize that you were going to be using AT&T towers which don't work well in our area. And the phones require too many apps to function.
Greetings, Sharon! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Regarding your signal issues, coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, you may go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, this ensures your device is properly connected to our network. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 31, 2022
My first couple of weeks on the network were great. Speed and network availability were great. Now my mobile data is hit or miss. Sometimes speed is fine others I get nothing even with full bars. I’ve tried rebooting my phone but to no avail. My wife has the same experience on her phone.
Greetings, Matthew! We regret to hear that you are experiencing issues with accessing your data. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 31, 2022
Unlike with Verizon, from which I switched to PureTalk, my internet search has not been curtailed due to data limits, the price is affordable, and best of all, when I call customer service, I get to speak to a person in the USA, who speaks English as a first language.
Hello, Lyn! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2022
I had doubts when switching over to PureTalk. However, the awesome customer service made the transition easy and understandable. The coverage has been great as well! We are glad we switched over to PureTalk. I enjoy seeing the words PureTalk on my desktop every time I use my phone.
Hello, Jon! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2022
When we first received our SIM cards, they would not work in our phones. We called customer service and spent a total of 12 hours on the phone during 4 different calls, and waited for 6 different SIM cards before we finally were able to get our service working. The process took about 2 weeks and we had to buy a disposable phone for communication during the process. The experience was not the quick and easy process as is advertised. The phone service has been good since then, and the cost is less than half what we paid at AT&T.
Greetings, Charles! We regret to hear about your experience when activating your service. Please accept our apologies for the inconvenience this has caused you. We are pleased to hear that otherwise, you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 30, 2022
PureTalk has been a great addition to our family. It is our son's first phone. Here soon me and my husband are planning to move into the same direction. Talking to our son on his phone is very clear, no static and not once has he had a dropped call. We are just thrilled with PureTalk.
Hello, Grace! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2022
You sent me an email asking for my feedback on my experience with Pure Talk USA. It has been hit and miss since first signing up. Yes, you are in the USA. Yes, you answer the phone when I call - eventually... No, not every tech who answers the call has the right answers to my questions, which are usually why is my phone not connecting, or why is my wife or mother's phone not connecting, and it eventually goes to an actual tech who can answer the question. That answer is to completely reset all settings on my phone to stay connected to Pure Talk USA, a reseller of AT&T. AT&T sucks to be honest. They have the worst customer service, and their signal strength where I live is beyond terrible.
I came to you for a service based on a reference from AMAC. I was told my bill would be less than anyone else. Turns out it is actually a little higher than the service I did have with a reseller of Verizon. Verizon has a weak signal where I live, but it is better than AT&T. I am not sure how long we will continue to use Pure Talk, as this issue with our phones being dropped off the network from time to time is beyond frustrating, and it is the only time I have ever experienced this with any cell phone service I have ever had. Oh, and the email sent has choices for how well you are doing, but the links do not work. Really? You ask me how you are doing, and the email does not link to the choice you set in the email? Not a good way to ask for feedback in my mind, and the reason why I spent time to respond negatively. Good day.
Greetings, Michael! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to look into this matter further. An agent will be reaching out to you shortly. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed July 29, 2022
I'm overall happy with our switch from ATT to Pure Talk. Price is better. Pretty good customer service. But signal strength and coverage is not quite as reliable as what we had before, particularly in Jacksonville FL where my son is located and using his phone.
Hello, Janine! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Regarding coverage, outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 29, 2022
Voicemail not available or not working. Multiple voicemails acknowledged by others never captured. Not happy with reception at my own residence in a metropolitan area. Main complaint is about voicemail. Considering going to another company.
Greetings, Kim! While we offer the visual voicemail feature, we can only guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 28, 2022
Several places I drive through daily has no or very poor phone service. One area is a 5 miles stretch. The AT&T service is just terrible compared to Verizon in my area. I don't know what to say. I was thinking of switching back to a provider that uses Verizon towers.
Hello, Stephen! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Regarding your signal issues, coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, you may go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, this ensures your device is properly connected to our network. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 28, 2022
I understood 4g and LTE to include most data for when my 5 g data runs out. That is how it was at Boost. But here when my 5 g runs out I don’t get my mail or text or I messages and can’t use any apps. How slow are you slowing the data down and will it always be this way?
Hello, Elizabeth! Our $65 Unlimited Talk, Text, & Data plan includes 60GB of high-speed data, unlimited low-speed data, and 25GB of mobile hotspot. Once the high-speed data has been utilized, your device will automatically begin using low-speed data, which is about 256kbps. The high-speed data will be refilled on your next billing date, provided billing is successful. If additional high-speed data is needed, you may purchase top-up data by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, you may select the 'Add-ons' tab, then follow the prompts to complete your cellular data purchase. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 28, 2022
Purchased Puretalk because old phone was being upgraded and was more expensive. Phone arrived with minimum enrollment directions and when requesting operating instructions I was informed that there were none. Not being familiar with this phone, I am forced to seek aid from friends and relatives. Is it possible to return phone and find an easier phone?
Greetings, Ted! User manuals are not typically included with devices, this is done to reduce the manufacturer's carbon footprint. A manual for your Samsung Galaxy A32 may be found at the link below. Each device purchased from PureTalk may be returned within 14 days from the delivery date. As your device was delivered to you on 04/27/2022, it is not eligible for return. Please accept our apologies for any inconvenience you may be caused. A new device may be purchased by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.samsung.com/us/business/support/owners/product/galaxy-a32-5g-unlocked
Reviewed July 28, 2022
I want to congratulate your company on the best communication experience I’ve had with a company while contacting customer service. I would like to bring to your attention a major frustration and difficulty while switching providers. Please feel free to contact me to discuss. Thank you.
Hello, Kelly! We are pleased to hear that you have received excellent customer service, as this is a top priority. Regarding your activation frustration, we will be sending you a private message to gather additional information. We will be awaiting your reply. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 28, 2022
We tried for two weeks trying to get service to help set up phone service. No luck. Always got someone to sell something. Finally got a very nice saleslady, who really tried. Could not do it. Never got a return call from service. Had to have a phone. Went to Verizon. Within minutes had service.
Greetings, Ray! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. We hope that you may give PureTalk a try again in the future, if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 28, 2022
I’m happy with the service, my only complaint is the way the voicemail works. I don’t like having to call it and put in a password. I prefer the way it was with other carrier, click on voicemail icon and it shows message transcribed or by pressing the arrow to listen.
Hello, Charla! We are pleased to hear that you are enjoying your PureTalk service! Regarding the visual voicemail feature, we can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on each line of service, please restart your devices and test the visual voicemail functionality.
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 28, 2022
My phone connection is often dropped and people cannot hear me when we are connected. I have since switched my phone settings to wi-fi calling in order to stop that from happening as often. And to try and navigate through the company’s tech support is a nightmare.
Greetings, Diane! We regret to hear that you are experiencing service issues within your area and sincerely apologize for the inconvenience you may have been caused. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 28, 2022
I love my service with PureTalkUSA. My experience was a very easy switch, kept same number, cut my previous bill in half and gained more data! I had one question about Network settings, called and tech support talked me right through it within 5 minutes. I am receiving very few spam calls compared to previous carrier, phone feels cleaner, safer, I also use Duck Duck Go.
Hello, Fran! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 27, 2022
VERY poor reception at our house. Almost not usable, data is mostly nonexistent, phone is extremely spotty at best. Pure Talk must not use US Cellular towers, that is about the only thing that works where we live. Is there anything you can do to improve the signal? If not we will have to make a change.
Reviewed July 27, 2022
Too many dropped calls. Unable to make a call or send a text after a dropped call without turning phone off and then back on - often more than once. Weren't receiving all text messages sent to our phones. Very spotty coverage and weak signal all over southwest Iowa. But on the bright side, when I switched carriers the US cellular rep said Pure Talk was the easiest company he'd switched from. But he'd never heard of Pure Talk.
Reviewed July 27, 2022
I usually only get two bars at our residence. When I get a few miles drone home, the number of bars goes up significantly. However. I have never been without service. We have two lines. Including all fees and tax, our monthly bill went from $100 to $40.
Hello, William! We are glad to hear that you are enjoying your PureTalk service, and that your monthly bill has decreased! Coverage may be affected by terrain or local structures. With your iPhones connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is using the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 27, 2022
Service is pretty good. We experience drop-outs on calls from time to time, and sometimes we have to wait for Internet to work, and it would be very well to get that resolved. If you resolve these issues we would go to the "Very Happy" category.
Hello, Matthew! We are glad to hear that you are enjoying your PureTalk service! Coverage may be affected by terrain or local structures. With your iPhones connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is using the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 26, 2022
I went to Pure Talk because the price and it was American based. I needed to replace a phone. I ordered through pure talk. The phone was junk. I muscled through because I do very little on my phone. Then that phone died. I ordered a replacement again through pure talk- price, american based, and so on. I paid for overnight shipping on July 21st. Today is July 26. I took a day off work to wait for phone because signature required and no phone. Tracfone here I come. Do business with pure talk at your own risk. God bless.
Greetings, Kerry! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 26, 2022
My wife and I switched from AT&T to PureTalk about 3 months ago and have been very pleased with the service. This past weekend we were traveling to a familiar place to do some hiking and our past service provider had no service in that area. We never had an issue with the Pure Talk service.
Hello, Allen! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 26, 2022
Difficult to access email messages so I don't get them and Pure Talk is my only source of cell calls/messages and I would appreciate easier access to the VMs and would appreciate help or making the process easier. I like your service much better than ATT so making it easier would be a big benefit for me.
Greetings, Jack! Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and access your voicemail by selecting the Phone app > Voicemail tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 26, 2022
I am very happy having switched to Pure Talk for my mobile provider. The switch was simple, fast, and I am getting great cell reception. The low cost plan provides everything I need, and provides multiple times the data than my previous plan at a similar price range. More data, same cost. I highly recommend Pure Talk for mobile service.
Hello, Matthew! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral program that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 26, 2022
My phone won't ring the majority of the time and half the notifications do not work properly.. I have had full bars of 5G and was unable to process mobile payments from my phone because it said no data or network unavailable.. I have not been impressed at all.. I went from paying 45 a month to paying 60 or 65 dollars a month and it's not reliable. I am very displeased with my service so far.
Greetings, Guy! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Regarding your signal issues, coverage may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, you may go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. This ensures that your device is properly connected to our network. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 26, 2022
The monthly cost is good on our fixed income. The reception is good. The 2GB data monthly works for us too. Places where I had tower problems I no longer have these problems. People I talk to says they can hear me better too. My husband has the same experience too.
Greetings, Tonia! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral program that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 26, 2022
Originally, I wanted a new phone with unlimited data and a good amount of hotspot data. Soon, I heard about this service from the Ben Shapiro Show. Yes, I did get my 1st month half-off and a significant discount on my phone as well; as long I have the service for a good amount of time to pay off the phone. I didn't mind knowing that my time with phones last almost three years.
The service itself is quite good when away from large crowds; not a problem for me either since I'm at home a lot of the time. Plus, the PureTalk service has a large service area that rides on the AT&T network. Also, the phone I purchased is the nicest phone I've ever owned and works very well. Still, I am figuring out the full capabilities of this device; I am pleasantly pleased.
This is service offers a great deal to enjoy, but it does takes some searching out to figure out. Again, I was wanting something simple with many benefits. This service offers something good for everyone; I found something good for my lifestyle. This is my honest review. I like this service and its products.
Hello, Adrian! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral program that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 25, 2022
PureTalk persons were professional and easy to talk to. They listened. They walked me through the entire process and completed their end flawlessly. Cutting the cord from the other carrier was another story. They still owe me money. Glad I changed. Pure Talk delivered what they promised. End of story.
Hello, Jeffrey! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 25, 2022
I like the price and the service is excellent after a couple rough starts regarding international connections. Since then I have had no issues and the coverage is good. Glad I left Verizon. Been using the service since April.
Hello, Dave! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 25, 2022
The signal strength with my service is very low in the area I live. I usually only get 1 bar inside my house. For now, I’m keeping my service but if this continues to get worse then I’ll be looking at changing services.
Greetings, Ian! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, ensure you are using the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 25, 2022
I'm trying to port a phone number from a business account, but the form for porting requires a first and last name. I just broke the company name into two parts. I'm guessing that's why I'm still waiting (48 hours) to hear if it worked or not. Unfortunately, there's been no communication from Pure Talk, so I have no idea what's going on.
What would be really helpful is some sort of explanation about what to expect. The little flyer that came with the sim card said this process usually takes an hour but sometimes 72. What it doesn't tell me is how I know when it works or not. I filled out the form and the website said thanks, but now what? Will I get an email? Will I get a phone call? Will the old phone just stop working and I need to put the sim card in the new phone? After the online form is filled out, I strongly recommend a screen with further instructions, something along the line of, "Thanks for filling out the form. You should receive an email with further instructions in about an hour. If you haven't heard from us within 72 hours, please call us at 1-800-..."
Greetings, Carrie! Once the port is initiated, it takes anywhere between 1 and 72 business hours to complete. In between this time, you will keep your current carrier’s SIM card in your device until we email you confirming we have completed the port request. If there is an issue with your port, we will notify you via email. Please be sure to check your inbox as well as your spam folder for email correspondence. Once your port is confirmed, you will power your device off and place your PureTalk SIM card inside. Finally, you will power your device on and your services will be active! Please do not cancel your service with your previous service provider until this is complete. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 25, 2022
So glad we switched from a major carrier to PureTalk. We saved $60/mo, which will help with these high gas prices, and we're on the same cell towers so our signal is just as strong and reliable as before. Great decision!
Hello, Kathy! We are delighted to hear that you are enjoying your PureTalk service, and that your monthly cell phone bill has decreased! Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 25, 2022
There are times when placing a call I am told I cannot place a call at this time. I would assume AT&T has first place on the network and when call volume is high Pure Talk customers suck the hind **. Is this correct?
Greetings, Joseph! We regret to hear that you are experiencing service issues and sincerely apologize for the inconvenience you may have been caused. Please kindly be aware that PureTalk customers are not deprioritized on the AT&T network. Coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 25, 2022
Since joining Pure Talk I have been unable to receive voice mail. I’m sure it’s something simple but I can’t access it. I wrote once before but have received no help. Please contact and tell me how to do it! Other than that, I’m happy with the service although I wish it was a little cheaper. My husband and I are retired and on a fixed income. Thanks for your service and help!
Hello, Mary! We regret to hear that you are experiencing issues with your voicemail. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and a greeting.
If a password is already set and you do not remember it, you may reset it:
https://www.puretalkusa.com/account/login
Click the Plan tab
Click Reset Voicemail.
*Please be advised that resetting your voicemail password will delete everything in the voicemail box.
To turn off asking for voicemail password from your phone:
Call your voicemail by dialing your mobile device number or holding 1
Press star (*) to access your main menu
In the Main Menu, press 4 for Personal Options
Press 2 for Administrative Options
Press 1 for Password Options
Press 2 to Turn Password On or Off
We also offer the visual voicemail feature, which is compatible with iPhone models 6s and above, however, it may not function on all Android devices. Our Technical Support team has enabled this feature on your device, please power cycle your device to test the visual voicemail compatibility. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 25, 2022
I switched to Pure talk and thought I was signing up for unlimited data like I had with my previous plan. Turns out it is throttled making it unusable. I’m paying more for this plan than I was with my previous provider. Voice mail dictation is not available and it was with my previous provider. I’m paying more for this plan than I was with my previous provider. My husband could not keep his old number for some random PIN needed that we could not manage to get.
Greetings, Karla! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Our $55 and $65 Unlimited Talk, Text, and Data plans include 60GB of high-speed data and unlimited low-speed data which is about 256kbps. If additional high-speed data is needed, it may be purchased by logging into your Account Portal and selecting the 'Add-ons' tab. The visual voicemail feature is compatible with iPhone models 6s and above, however, it may not function on all Android devices. Our Technical Support team has enabled this feature on your device, please power cycle your device to test the visual voicemail compatibility. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 23, 2022
Good customer service is important to me. My experience with Pure Talk has been very good. I would definitely recommend Pure Talk for friends. Good customer service and cost savings are why I chose Pure Talk.
Hello, Saundra! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 22, 2022
Updated on 7/27/2022: In response to this review, was told a tech would call -- then nothing. Was told I'd receive a SIMS by Tuesday but it never arrived. Pure Talk doesn't have support on the weekends. Meanwhile, no phone service.
Original review: I was excited to switch to Pure Talk. The eSIMS doesn't work after spending 7 hours with different reps. So there's no phone or text service now and no end in sight. Meanwhile *need to communicate and complete a contractual business transaction with due dates and deadlines. Getting an escalated ticket to someone with expertise to fix is difficult and they won't give a day let alone time window so you can make sure you get their call. Unless you're able to stay glued to an alternate phone 24/7 for literally days, it's easy to miss them. They leave a message with no way to contact them back directly so you have to start the whole process all over again. Most of the people there seem exceedingly nice and one was just barely civil. I sincerely regret trying this carrier.
Greetings, Scout! We regret to hear of the experience you have had with PureTalk thus far. Please accept our sincerest apologies for the inconvenience you have been caused. We would appreciate the opportunity to make things right. A Technical Support agent will be reaching out to you shortly. We have sent you a private message requesting additional information concerning this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 22, 2022
I have had nothing but excellent customer service since switching to Pure Talk. Every person I’ve dealt with has been professional, friendly, and knowledgeable. The coverage has been top notch… No interference or dropping connections. I recommend Pure Talk to anyone looking for a new carrier… You can’t go wrong!
Hello, Beth! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 21, 2022
I love the coverage and quality but the voicemail is annoying. Having to dial in and provide a password to listen to prompts for my voicemails. It makes me want to tell people to do me a favor and not to leave me a voicemail. I preferred my previous plan that saved my voicemail in a audio recording on my phone that I could just press play or delete. Please look into changing your voicemail process. Thanks
Hello, Leigh! We are pleased to hear that you are enjoying your PureTalk service! Regarding the visual voicemail feature, we can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Technical Support department has enabled visual voicemail on each line of service, please restart your devices and test the visual voicemail functionality.
Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 21, 2022
I was needing to purchase a signal booster for my home. I knew PureTalk did not sell them, I just needed signal and band information for my area. Which is what I asked for on the original email. I was not asking for an endorsement just signal information so I get the right one. If I could not get my phone to make and receive calls I would have to get a different carrier. I live in town and the tower is a quarter mile from my home. I have great signal outside, just not in my home. I replied back with that information, repeating what I was requesting, but never heard anything back until this email.
The original response looked like a canned response and not like they had even read my message. If I would not have been able to get this information from another source I would have had to cancel my service and it would have been because of a lack of response from PureTalk tech support. I do not mind not having a brick and mortar store to go to as long as I can get proper support some other way. Your support folk need to improve their service. Hoping if I need to Contact service again it will be better than this one.
Hello, Richard! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Regarding your signal issues, coverage may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, that your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. As far as the signal booster, we are unable to guarantee service compatibility, as we do not provide boosters. A private message will be sent shortly for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 21, 2022
Been using ATT for years then switched to Verizon, both service providers could care less about customer service. So decided to change for a lower rate, but when I quickly learned that PureTalk was eating up my data, so had to upgrade to same price as ATT and 10 month more than Verizon. I'm most likely going to change over to Visible for even a much better rate if their advertisements are true and correct. Pure Talk is very mis-leading when they print, unlimited, talk, text, data.
Peyton **
Hello, Peyton! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for any inconvenience you have been caused. Our $55 and $65 Unlimited Talk, Text, & Data plans include 60GB of high-speed data and unlimited low-speed data and differ in the amount of mobile hotspot per billing cycle. Additional data may be purchased at any time by logging into your Account Portal and selecting the 'Add-ons' tab. We recommend checking data usage within the Account Portal, as this is the most accurate, however, you may go to Settings > Connections > Data Usage to view which apps are using the most data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 21, 2022
My husband has a different major carrier with little to no coverage on our very recent trip to Alaska for two weeks from Fairbanks down to the Kenai Peninsula. My Pure Talk coverage was almost always 5G full bars, on occasion would drop to 4G. Loved having my phone with me to compare to the other major carrier.
Greetings, Russ! We are glad to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 21, 2022
Great service everywhere. No missed or dropped calls or slow internet. Our family travels all over the country, streaming internet radio and podcasts never an issue. Easy setup, transferred two phones and numbers with the help of great customer service. Thank you Pure Talk for the great service.
Hello, Stephen! We are elated to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 21, 2022
I’m really happy with Pure Talk. Only thing that could be improved is my first contact was a little man who needs more training. He wasn’t friendly and didn’t know a lot of answers. I can’t believe I used to pay Verizon 70.00 a month for same service I now get for less than 30.00. I love saving money because I’m disabled and live on fixed income.
Greetings, Nella! We are pleased to hear that you are enjoying your PureTalk service! Please accept our apologies for the poor customer service you have experienced, as this is a top priority for PureTalk. Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 21, 2022
I had been with Verizon for over 20 years. I was under the impression that they were the best but their prices just kept going up and up. I finally decided to check around and heard Pure Talk advertised on the Hannity show. I called them, got a great price and now I'm thrilled...Not only with the cost but the service is much better.
Hello, Kathleen! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 21, 2022
I've talked with a few people all have been great except the first woman disconnected me and don't know why and every now and then I get people that I feel don't care to talk to me. Might be having a bad day or tired but other than that y'all been great
Hello, K8! We regret to hear of the poor customer service you have experienced, as this is a top priority for PureTalk. Please accept our sincerest apologies for the inconvenience you have been caused. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 21, 2022
We love Puretalk as a service and really appreciated that we could purchase older (refurbished?) phone models at a discount rather than be forced to pay $1000 for the latest and greatest. We got the phone model we really wanted and ended up paying slightly less than our old provider for a tremendous amount more service/data. We shared 5 GB with our old provider and we now pay about a total of $25 less per month for 60 GB/Unlimited. I really feel kind of dumb for sticking with our old provider for so long. We appreciate the values your company holds and which we share.
The only issue is that up at the family property on a lake in far northern Minnesota, we only have one, sometimes two, bars of signal. Phone calling and data access are a little intermittent, but for the most part that one bar of signal is enough to get a call through if we need it. If we need to access data, it comes and goes, but we don’t need to use much data when we are up there. It seems to be more of an issue with my Wife’s phone, even though we have the same model. We are mainly focusing on being outside in the woods and on the water. So that isn’t really a serious problem, but it is the only limitation with our service. Regardless, we are glad to be with Puretalk.
Greetings, Gene! We are pleased to hear that you are enjoying your PureTalk service and that you have saved money by making the switch! Coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 20, 2022
Was never able to get service! Could not talk to anyone about it because I had NO PHONE!!! No stores available to get my issues resolved! TERRIBLE. I would never recommend this service to ANYONE. You have to have someone available to talk to when things go wrong. Had I been able to talk to someone to resolve the problems it might have not been such a BAD experience.
Greetings, Al! We regret to hear of the experience you have had with PureTalk thus far, please accept our sincerest apologies for the inconvenience you have been caused. We would like to offer troubleshooting assistance and will be sending you a private message for further information. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 20, 2022
We are happy but the service coverage at times is spotty. There are more noticeably times that our service coverage isn’t solid versus our last carrier Straight Talk. Also the way the system is set up for voicemail seems outdated. It doesn’t interface with the iPhone features that allow you to see your voicemails and click on them directly, rather I have to log in to hear them. This is a step behind other carriers feature wise.
Hello, Michael! We are pleased to hear that you are enjoying your PureTalk service! Regarding the visual voicemail feature, we can guarantee functionality on iPhone models 6S and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices, due to the many different models on the market. Please accept our apologies for any inconvenience you have been caused. Our Tech Support team has enabled visual voicemail on each line of service, please restart your devices. We regret to hear that you are experiencing service issues within your area. Coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 20, 2022
I'm happy with this cell service from Pure Talk, I would recommend to anyone! Upon switching from another service, now the phone I have works real well with Pure Talk, doesn't burn up my data that fast. The last service I had and the phone I had seemed to burn up data a lot faster.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 19, 2022
Everything works as you said it would and I have been totally satisfied. The only difference I have found so far is that visual voice mail does not work on Android. Supposedly it works fine on Apple iPhone but not Android. If you fix that problem, I won't have any complaints at all.
Greetings, David! We are delighted to hear that you are enjoying your PureTalk service! Regarding the visual voicemail feature, we can guarantee functionality on iPhone models 6S and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices, due to the many different models on the market. Please accept our apologies for any inconvenience you have been caused. Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 19, 2022
3 stars because I've been satisfied with the service but wish the ability to use as a hotspot was included and not an extra add-on feature. If Hotspot was included in the base/monthly amount I'd give 5 stars and would not currently be considering other providers.
Hello, Keith! Our $55 and $65 plans both include unlimited talk, unlimited text, 60GB of high-speed data and unlimited low-speed data, which is about 256kbps. These plans also include the mobile hotspot feature, 15GB and 25GB respectively. If you choose to utilize one of our other plans, you have the option to purchase add-on hotspot data, either monthly or when you need it. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 18, 2022
Service gets interrupted/no service when data should be just slower. Hot spot works on occasion not most of the time like AT&T. Also, when I call in to find out what can be done I get cut off and NEVER get a callback.
Greetings, Kathleen! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Signal may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. A Technical Support agent will also be contacting you to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 18, 2022
With ATT I got two to three spam and telemarketing calls daily. Now, with Pure Talk I’ve been getting 17 to 20 daily and I’m on the national no call registry and downloaded a call blocker app which I never had to do before signing up with pure talk. I’m honestly considering going back to ATT or maybe T-Mobile.
Greetings, Rick! We regret to hear you are receiving unwanted calls. Please accept our apologies for the inconvenience this has caused you. Though PureTalk does not currently offer a call blocking service, you may block numbers using your device by following these steps: Phone app > Menu icon (vertical dots) > Settings > Block Numbers. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and Facebook, Instagram, and Twitter social media sites for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 18, 2022
My cell coverage improved when I switched to PureTalkUSA. Any communication I’ve had with PureTalkUSA has been quick and complete. PureTalkUSA is more affordable without compromising coverage. I highly recommend them to anyone considering switching plans. I also kept my previous cell number and phone.
Hello, Stephen! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 18, 2022
I'm very pleased with the cost, but the coverage isn't great and the voicemail situation really needs to be simplified. Coverage is definitely spotty and seems to vary a great deal even from day to day in the same location.
Greetings, Monica! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest iOS update by going to Settings > General > About. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 18, 2022
My card expiration date had expired and was calling to update my information to get my bill current. The customer care person was very helpful and got everything updated and ready to go in a timely matter. I'm glad I made the switch from Verizon to Pure Talk.
Hi, Andrew! Thank you for making the switch to PureTalk! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed July 18, 2022
So far, I am very satisfied since switching from Verizon to Pure Talk. The transition was seamless, service has been great. As with any other change of this type, it takes some effort to get all devices connected and synchronized but customer service is extremely helpful and polite.
Hello, Harry! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 17, 2022
Cannot send or receive Photo attachments to messages. As far as using it just as a phone, works great. Phone is Samsung Galaxy S-21 purchased from Pure Talk. This why my wife switched carriers from Pure Talk and may cause me to leave too.
Greetings, Richard! We regret to hear that you are unable to send MMS messages! Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, that your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 17, 2022
I am beyond furious that when I started service my phone worked for less than 24 hours. At that time it would not read the SIM card and customer service stated it was a problem with the "brand new" phone that was bought through the website. Long story short I have not activated the other line due to the "new phone" under warranty with Nokia but not with Pure Talk. Oh and picture messages are 60%of the time successful in being sent.
Hello, Lorene! We regret to hear that you are experiencing issues with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. While the Nokia G10 is outside of our device return policy, the device does include a one-year manufacturer's warranty. You may go to Settings > Network & Internet > Mobile Network > Advanced > Access Point Names > Menu (three vertical dots) > Reset to Default > Select New APN (plus symbol) > enter the APN setting information found here: https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 17, 2022
I loved your service and I hated to switch, but I bundled everything, cable, home phone, cell phone, internet with spectrum. I'll recommend you to everyone. Thanks. I heard about Pure Talk on talk radio. Mike garage 102 fm hickory nc.
Hello, Sabrina! We are sad to hear that you have left PureTalk, but are so glad to hear that you had a great experience with us. We hope that you may give us a try again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 17, 2022
Only have data over wifi. No data when off wifi. Poor coverage. What do you want me to say the phone is pretty useless on your network. I haven't had the time to cancel your poor service lack of coverage. I work in the south end of Indiana and live in the north.
Greetings, Ted! We regret to hear that you are experiencing issues with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. You may go to Settings > Network & Internet > Mobile Network > Advanced > Access Point Names > Menu (three vertical dots) > Reset to Default > Select New APN (plus symbol) > enter the APN setting information found here: https://www.puretalkusa.com/data. We have also reset the VoLTE feature, please power cycle your device. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 17, 2022
This phone has a lot of issues I do not like. Reception is not good in a lot of areas I get in. Never had this problem with Tracfone. Their coverage was good no matter where I was. Don't know if it is the phone or your coverage.
Greetings, Marcia! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to our Tech Support department directly at 1-800-768-4360.
Hello, Marcia! We regret to hear that you are experiencing issues with your PureTalk service, please accept our apologies for any inconvenience you may be caused. Signal may be affected by terrain or local structures. The VoLTE feature has been reset, please power cycle your device. Once this has been completed, you may follow the link below if you would like to reset the APN settings yourself. An agent will also be contacting you to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 17, 2022
My only complaint is you don’t have the visual voicemail. I can’t see if I have any voicemails, I have to call and check. My previous carriers all had the visual voicemail. I don’t like having to call every time I have a missed call to see if someone left a message.
Greetings, Dave! We offer the visual voicemail feature, however, we are only able to guarantee functionality on iPhone models 6S and above. Visual voicemail may not function on all Android devices. Our Tech Support team has enabled this feature on your line of service, please power cycle your device to test the visual voicemail compatibility. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 17, 2022
I appreciate the amount of money that I save by the Pure Talk plans. Unfortunately I have learned that the AT&T towers, that this service runs off of, are few and far between in my area. This causes my network connections to be spotty and weak at best in the area I spend a majority of my time. Currently I suffer the issue because of the saved money. One day I hope these issues could be resolved and that there really is a pot of gold at the end of the rainbow...if I can ever find it.
Greetings, Bradley! We regret to hear that you are experiencing poor signal in your area! Signal may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. As a reminder, you must be connected to Wi-Fi to complete any software updates. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 16, 2022
Overall I have found since switching carriers that the coverage and data usage is not comparable to my old carrier. However I do really love the price difference. Personally I am fine with it since I have access to WiFi most of the time. But overall the coverage seems very spotty.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 16, 2022
I subscribed to this service because I was disappointed with my previous service provider. I heard about Pure Talk on conservative talk radio and decided to try it. My first problem was that I had to purchase 2 new phones because mine were too old to work with Pure Talk’s system - $2000 spent! Next, was the horrible service I received the 3, or 4 times I had to call tech support. The first time I waited over an hour before I finally hung up. The other 2, or 3 times I called I spoke with the same girl. Apparently, Pure Talk only has 1 person answering the phone. She was very unprofessional and sounded like she was 15 years old. She needed to be taught how to do customer service.
And then there is the fact that I can not use mobile hotspot on my phone unless I purchase a larger data program, which would have cost me more than the previous carrier. Last, was the data roaming. I went on a cruise and had absolutely no phone service until I got back to the country. I would definitely NOT RECOMMEND Pure Talk and will be canceling before the next billing cycle!
Greetings, Greg! We regret to hear of the experience you have had with PureTalk thus far. Please accept our sincerest apologies for the inconvenience you have been caused. We offer the mobile hotspot with our $55 and $65 unlimited plans, or the feature can be added as needed by logging into your Account Portal and selecting the 'Add-ons' tab. Regarding international coverage, we recently added services in Canada and Mexico! International roaming may be added to your account at any time, either by logging into your Account Portal and selecting the 'Add-ons' tab or calling into our Customer Service department.
We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 15, 2022
Best move I’ve made with cell phone service. Switched from one of the majors and haven’t looked back. To me it is superior service. Streaming is been very good as are the call quality. I have recommended Pure Talk to various friends and coworkers.
Hello, Kevin! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 14, 2022
I am pretty happy with my service. I do have a problem/concern with how the website reports my data usage. I have a plan, which is supposed to be 2.5G. I was told that when I signed up with AMAC, that I would receive an extra .5 Gig, however when I look up my data usage, it looks like I only have 2.0 Gig.
Hello, Bob! We are delighted to hear that you are enjoying your PureTalk service! Regarding your high-speed data, we can confirm each line of service receives 2.5GB per month due to being an AMAC member. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 14, 2022
I would like to be able to get an invoice online at least a week prior to the payment date. Right now we're only able to get a invoice till 2 days prior to the payment date. Also when I go online there can be up to 3 different amounts I will pay which is confusing.
Greetings, Pamela! The next billing date and amount due may be viewed by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Billing' tab, section titled Next Payment shows the due date and amount due. Invoices from previous payments may be viewed by scrolling down on the same page to the 'Transactions' section, where the PDF invoice can be opened on the right-hand side of the page. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 14, 2022
License or Government ID? Once we receive your state-issued ID and verify the authenticity, we will be happy to process this order." I am a Pure Talk customer. They have my phone number AND credit card informtion, they could have called as I don't check mail every day. NOW Do I buy a 5G phone somewhere else so I have it this weekend or will they send it? Don't know and cannot waste another day on the phone, on hold with Pure Talk.
Greetings, David! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. For your protection and ours, our Loss Prevention team may request identity verification documents. We are sending you a private message regarding your account. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 14, 2022
Not enough data and not like voice mail and have poor connection. Overall not good service, not a good customer service. I have four lines, none of us happy with service. The radio station need to stop advertising.
Greetings, Sharif! We regret to hear that you are all unhappy with your PureTalk service, and sincerely apologize if you have received anything other than optimal customer service. Signal may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. The devices must be connected to Wi-Fi to install any available updates. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. If you have a home Wi-Fi network, you may also enable Wi-Fi calling from your iPhone by going to Settings > Phone > Wi-Fi Calling > enter or confirm your address. Doing this will allow calls over your Wi-Fi connection, as opposed to a cellular connection. Please be aware, this feature is only guaranteed to function on iPhone models 6s and above, Wi-Fi calling may not function on all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 14, 2022
Easy to switch, good customer service, seamless transition! And very affordable! Everything they told me I would get, they came through exactly as promised. And my phone bill was reduced by more than half!
Hello, Karen! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 14, 2022
We are very happy with PureTalk. The price is great and we haven't had any issues. We were able to keep our phones and phone numbers when we switched and the process was easy. We found out about PureTalk through AMAC and recommend it to anyone looking to save money on their cell service.
Hello, Janet! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 13, 2022
This has got to be one of the biggest shams of 2022. I spend 60% of my time waiting for pages to load, restarting the app, restarting my phone & day after day I get the same pop-up; “VPN unable to connect & internet traffic is blocked“ & “...the server stopped responding”. Last month I spent an additional $10 because the internet stopped working altogether so I called for assistance & their response was to explain that I’d used all my “unlimited data” & if I wanted to use the internet I could add $10 to my account to buy more “unlimited data”.
Again, I have “UNLIMITED data” service plan & it’s actually VERY limited. I get trouble-free internet service the 1st 10 days, the next 5-10 days the internet is slower than dial-up from the late 90’s. The last 10 days of the month the internet only works half the time. Meaning it JUST DOES NOT WORK. Pages don’t load or I’m unable to connect to the internet at all. $60/mo yet I’m only getting 15 days of usable service. Claiming they offer “Unlimited” service is just a LIE.
Greetings, Harriet! We regret to hear that you are experiencing issues with your data. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Regarding our Unlimited Talk, Text, and Data plan, this plan includes 60GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. To help reduce data usage, connect to Wi-Fi when available, close any unused apps, restrict background usage through your app settings, and enable Low Data Mode. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 13, 2022
When an account is set up on Auto-Pay, why is there a $5.00 charge to make the payment early? There should be some way to waive that "one time payment" fee for an early payment when the account is on "Auto-Pay".
Greetings, Samuel! Manual payments submitted outside of Autopay will incur a $5 transaction fee. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 13, 2022
Great service and great to be able to speak to English speaking Americans when you have an issue you need resolved. 5 star customer service every time you need it. Also great service at a great price. Keep up the good work Pure Talk!
Greetings, Brandon! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 13, 2022
I am satisfied that all services I had with Verizon at multiple times the cost are available now through Pure Talk at a fraction of the Verizon amount, I a happy camper. I would certainly recommend Pure Talk to others. Please keep up the GOOD work. Roger **
Hello, Roger! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 13, 2022
I live out in the country about a mile from a major highway and 4.5 miles from a small town. The coverage is sketchy in my house, but is better outside my house and at my shop 50 feet south of my house. Everywhere else the coverage is as good as my old provider (Verizon). I don't want to change back!
Greetings, Thomas! We regret to hear that you are experiencing coverage issues, indoor signal may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. If you have a home Wi-Fi network, you may also enable Wi-Fi calling from your iPhone by going to Settings > Phone > Wi-Fi Calling > enter or confirm your address. Doing this will allow calls over your Wi-Fi connection, as opposed to a cellular connection. Please be aware, this feature is only guaranteed to function on iPhone models 6s and above, Wi-Fi calling may not function on all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 12, 2022
Good and bad, in my local area phone service is very good, when traveling, sometimes get message that my phone is not registered on that network, so I have no reception. Reception overall not as good as my old Verizon service. Worst problem is that I rely on getting messages, pictures, etc. and my messaging does not receive anything but actual text messaging. If someone tries to send me contact info, or pictures or any form of message other than text, it does not receive it. I worked for over 2 hours with your online support, and lost the connection, then was tied up on other business when they tried to contact me back. I have not had the time to try to resolve the issue.
Greetings, James! We regret to hear that you are experiencing issues with MMS messages, please accept our apologies for any inconvenience you have been caused. Signal may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete any available updates. Once this has been completed, you may go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 12, 2022
I have had Pure Talk for a few months now. I have enjoyed the service travel often and I almost always have great reception. I loved that I was able to use my same phone without a hassle. I am glad I took the plunge and changed carriers.
Greetings, Brooke! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 12, 2022
My phone does not work. I have had your service for less than 4 months. I can't receive calls from certain numbers nor will my text messages work. They show not deliverable. It keeps happening. I will not recommend Pure Talk.
Greetings, Teri! We regret to hear you are experiencing issues with service. Please accept our apologies for the inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed July 12, 2022
Great cell provider and great customer service when registering the new phones. Had an easy switch over from current provider. I've been extremely satisfied with the new phones and my service. I've been recommending Pure Talk to family and friends.
Hello, Robert! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 11, 2022
Definitely cheaper, which is great. Pure Talk says they use all the same towers as the major carriers, which may be the case, but the signal seems weaker, so we have a lot of conversations that have cutouts which makes it hard to understand. This happens frequently even from our home which is in a major suburb.
Greetings, Lance! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you are using the latest software update by going to Settings > General > Software Update. You may also reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 11, 2022
Generally satisfied. One issue unable to resolve after discussions up to & including Puretalk corporate office, technical support, my credit union, their technical support, etc. When my local credit union sends a text/email containing a secure code to access my acct, I get it via email, but not via text. I would prefer to get the secure code by text but can't seem to get this accomplished.
Greetings, Sara! We are pleased to hear you are enjoying your PureTalk service. Regarding authorization codes, if a code is sent via text message using a shortcode, unfortunately, you will not be able to receive it. At this time, we do not support shortcode messages. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 11, 2022
I was hesitant to transfer my account from AT&T but took the leap. The initial transfer went well but a few glitches happened. From text messages not going through to the fear brought on by the website telling me my phones would not work on the network (not true). I found the tech support number and worked through it. Now very happy with the service and especially happy with the savings.
Greetings, Mark! We regret to hear about your experience after your initial setup. Please accept our apologies for any inconvenience this caused. We are pleased to hear that our Technical Support department was able to assist you and that you are enjoying your PureTalk service. If you have any further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 11, 2022
I was able to trade in my other phone and get one I am happier with through PureTalk. The cell service has been good. I just wish AT&T would allow more than 10 recipients in group messages as that would be helpful for my work. PureTalk can't be beat for the price and quality. There are plenty of data options and the USA based customer service is awesome. Plus it feels better supporting a veteran and American company! I would recommend to anyone. Everyone could use a good shot of patriotism these days.
Hello, Rocky! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 11, 2022
It was a smooth transition to PureTalk. Picked my phone and received all the help and assistance from the American based support. Also, I save a lot of money each month. That is important to me because I am on a fixed income.
Hello, Timothy! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 11, 2022
I have three phone lines with Pure Talk, one on a Samsung Galaxy S10, and two others on Samsung Galaxy Note20 Ultra 5G phones. Recently I've had situations where I could not make calls, with a message popping up on my phone sayings I have "no cell service provider"...Twice I contacted customer service and also spoke with tech support. They were very courteous and professional but stated that the reason for my issue was the fact that Pure Talk will soon not be providing cell service to Samsung Galaxy Note 20 Ultra 5G cell phones!...This doesn't sound right as I'm certain there are hundreds of customers out there who have the very same phone who switched to Pure Talk for the savings...So...what is going on...do I have to switch providers again?
Greetings, Mark! We regret to hear you are experiencing issues with service. Please accept our apologies for the inconvenience this has caused. The Samsung Galaxy S20 Ultra 5G is compatible with our service. If your device model is G988U, it may require a software update to enable HD Voice or VoLTE. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed July 10, 2022
Seems to be a weaker signal than when I was paying for ATT. Sometimes my phone locks down and have to power off to reset and make a call. My customers say they sent a Google review but it hasn’t shown up yet on my website.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you are using the latest software update by going to Settings > General > Software Update. You may also reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 10, 2022
Before completing the final elimination of 3G, I was having difficulty making calls. Now, everything works fine. Am happy with Pure talk since pure talk technical staff made the final software adjustments and I updated my phone. I now have total functionality that I wanted.
Hello, Michael! We are delighted to hear that you are enjoying your PureTalk service and that your service functionality has improved! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 10, 2022
While the service is cheaper than the main carriers, you get what you pay for (cheap service). I don't have cell service close to my home, I spent 3 hours of total time having support set my phone to use wifi calling and set up voicemail. I heard that ads on my favorite talk shows, Sean H. and a few others, they claim to be just as good as other carriers; NOT. But like I said, it is cheap enough. I just have that phone forwarded (which took days for them to set up)to my main phone. At this stage of this company (early 90's equivalent of others) tech wise I wouldn't recommend them.
Greetings, Pete! We regret to hear that you are experiencing poor service, please accept our apologies for any inconvenience you have been caused. Signal may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete any available updates. Once this has been completed, you may go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 10, 2022
After hearing several ads for Puretalk, I decided to try it. I was reluctant at first, but I have been very pleased with Puretalk's service. I was afraid the service would be inferior, but I was wrong. The service is as good, if not better, than what I had with the much more expensive Verizon. And the savings is an extra bonus. Thanks, Puretalk for offering an alternative to the many companies that are antithetical to my political beliefs.
Greetings, Diane! We are excited to hear that you are enjoying your PureTalk service and that you are saving money on your cell phone bill! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 9, 2022
I'm always trying to get my invoice/the amount we're going to have to pay but when I go on the website I'll see a minimum of 3 different amounts. That's confusing. I usually have to wait till the charge is taken out of my checking account to find out exactly what we owe. I would like to be able to have access to what we owe a minimum of a week before we have to pay it.
Hello, Pamela! The billing amount may be found by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Billing' tab, the top section will show the next payment due and the billing date. If you would like to view previous invoices, you may scroll down to the 'Transactions' section, where you may download the invoice PDF. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 9, 2022
Should be 80 gig instead of 60 gigs per month. Just not enough. Cannot use data plan because you slow down the speed so much it is unusable. Cannot use any apps except the mapping app with any type of legit use.
Greetings, Daniel! We regret to hear that you are unhappy with our high-speed data. Please accept our apologies for the inconvenience you have been caused. Our $55 and $65 Unlimited Talk, Text, and Data plans each include 60GB of high-speed data, and unlimited low-speed data which is about 256kbps. Data is refilled on your billing date, provided billing is successful. Additional high-speed data may be purchased at any time by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 9, 2022
I give Pure Talk 5 stars. I wish I would have switched from Verizon sooner. I receive great service. I have never had connection issues or slow connection to the internet. I am happy to support such a wonderful company. I tell everyone I meet about Pure Talk and how they too can get the service.
Hello, Christine! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 9, 2022
We have saved 70% over Verizon and a live person always answers., Very happy with your service. We have not had one time where we have dropped service even in the hills of West Virginia. Very happy with the operation of the Galaxy 12, Android took some getting used to though.
Hello, Jeff! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 9, 2022
I switched over our two phones after paying off the obligation on our AT&T phones. Completed the unlocking for both. We had purchased the SIMS just about a week before. Final transition and porting over our old numbers was simple given the great customer service people at Pure Talk guiding us through it by phone to our landline. We lost our visual voice mail which was with AT&T phone but no problems with service.
Hi, Joe! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please kindly be aware, we do offer visual voicemail. However, we are only able to guarantee that this feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback! It is greatly appreciated.
Reviewed July 8, 2022
I am very happy with the service. It seems as if I have more bars in areas I had problems with my previous carrier. So far, I have no complaints after four months of service. Also, when I called Pure Talk about an initial problem with my credit card company, the Pure Talk contact was extremely courteous and helpful. Considering the low monthly cost, I have and would continue to recommend Pure Talk.
Hello, Robert! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 7, 2022
We are always bargain hunters. Although PureTalk is slightly more expensive than our previous service, its features and reliability are so much better. We like the amount of monthly data available to us. The software seems to work better as well. Thank You, PureTalk!
Hello, Mitch! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed July 7, 2022
Contrary to what has been advertised, we had to replace both our cell phones at our expense that we had with US Cellular. Also, we did not receive any discount on the first month. Otherwise, the service has been great and at a lower cost.
Greetings, Richard! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. It appears the devices needed to be replaced as they were not compatible with our network. Regarding the new customer discount of 50% off the first month of service, the discount was applied to your initial order, both $30 plans were discounted to $15, plus applicable taxes. We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your cell phone bill! Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 7, 2022
I switched cell phone providers because of poor signal, expensive monthly cost and poor customer service. But since switching to Puretalk, it has been a pleasure! Their customer service is great and the mobile plans are cost effective and simple! I have recommended Puretalk to a lot of my friends.
Hello, Kathy! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 7, 2022
I will be switching back to Straight Talk after this month. For the same price I had unlimited data regardless. And with Pure Talk they cut you off at 60g. So yea this will be my last month with pure talk. switched cause it said American owned and was unlimited data
Greetings, Kevin! We regret to hear that you will be leaving PureTalk, and apologize for any inconvenience you have been caused. Our $55 and $65 plans both include unlimited talk, unlimited text, 60GB of high-speed data, and unlimited low-speed data, which is about 256kbps. These plans also include the mobile hotspot feature, 15GB and 25GB respectively. Once the high-speed data has been utilized, your device will begin using low-speed data until your next billing date, provided billing is successful. We also offer top-up data, which may be purchased by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 7, 2022
Ordered a new phone and I am waiting for it to arrive. I just wish you would use a different delivery service than Fedex. I prefer UPS because they give texts updates as to when the package will be delivered. So far we have liked the service with PureTalk and will continue to use it as long as we have great service.
Hello Virginia! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Regarding shipping notifications, FedEx offers text updates, we recommend contacting them directly to enroll in text or email notifications. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 7, 2022
The coverage is so poor that we are concerned that if an emergency occurred we could not get help. If you are using the towers that Verizon uses then your technology is very poor. We have new 5G phones. We will have to look for another carrier. I have to use WIFI calling in my own home just to get out. There are times that we cannot call at all for hours, total blackout. Extremely disappointed.
Greetings, Dan! We regret to hear that you are experiencing poor signal, please accept our apologies for the inconvenience you have both been caused. PureTalk utilizes AT&T's GSM network to provide service, signal strength may be affected by terrain or local structures. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, that your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed July 7, 2022
Overall 3 star because of the data speed and the service is not quite as good as AT&T. I thought we would be on the same towers. The phone even acts different when we are on Wi-Fi than it did before we switched. Price is better though so take the good with the bad.
Greetings, Brandon! We regret to hear that you are experiencing poor data speeds, please accept our apologies for any inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest version of iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, please test your service connection, you may be required to sign back into your home Wi-Fi network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 7, 2022
Very happy with PT. My reception etc hasn't changed since I left Verizon. Your pricing is so competitive I can't see why everyone is not on this service. Only complaint is calling in is still time consuming but other than that I love it
Hello, Dominic! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed July 6, 2022
When we moved from Verizon to PureTalk, we were told via advertising that the transition would take 10 minutes. Instead, for us, it took about 20 HOURS of sitting on hold over several days and wrangling with reps to finally get our service established.
Greetings, Arthur! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 6, 2022
Phone reception is poor at best!!!! I don't understand, when sold to us, we were told they use the same towers as AT&T which is where we came from? We are truly disappointed. At This point I'm Not sure I could recommend Pure Talk to anyone?
Greetings, Charlie! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 6, 2022
Not reliable, 90 percent of the time. I have called and emailed regarding the very poor service. I cannot text or send photos either. I have also spent much time online going through your help app and following instructions with no success and spent much time in the phone with your tech with Little to no success. Sincerely, Mary **
Greetings, Mary! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to our Tech Support department directly at 1-800-768-4360.
Greetings, Mary! We regret to hear that you are experiencing issues with sending SMS and MMS messages, please accept our apologies for any inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Please be aware, your device must be connected to a Wi-Fi network to complete the update. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. An agent will also be contacting you to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com