PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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Reviewed Oct. 13, 2022
The whole experience was fast and very pleasant. The person that handled the change of service and sale was very knowledgeable about the different phones and the service that would meet my needs the best. I am very pleased with the service and the new phone. I would highly recommend PureTalk for anyone's mobile phone service.
Hello Calvin! So many great adjectives we love to hear - fast, pleasant, and knowledgeable. We appreciate you taking the time to leave your review, we value all feedback! Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
My wife and I are glad we made the choice to change our service to PureTalk! The changeover was straightforward and seamless. We have experienced no reduction in service, even while traveling. We are, however, saving $167 a month over what our previous carrier charged. We are very happy PureTalk customers!
Hi, Clarence! We are impressed with your monthly savings from making the switch to PureTalk and we are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
Overall I'm very happy with Pure talk. There are some odd things I've noticed after the transition from AT&T. The one thing that I don't like too much is that I no longer have the ability to utilize the Facetime feature. I am curious if this is an easy fix. Thank you!
Hello, Olivia! We understand how the FaceTime feature is important, and we are happy to ensure it is enabled! A private message will be sent shortly to gather additional information about your device. We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 12, 2022
I talked to 3 techs & they had no idea how to fix my problem, when you tell your customers, "There is nothing I can do for you & is there anything else I can do for you!!!" The worst customer service I have ever had to deal with!!!
Hello, Anthony! We regret to hear about your experience with PureTalk thus far. This is definitely not the experience we'd expect you to have! Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 12, 2022
I don’t find that PureTalk is any better than my previous supplier. I burn up my “fast” data waiting for pages to load. “Fast” data is depleted rather quickly and then I’m into slow data which is really slow. I feel like the big carriers are getting priority.
Reviewed Oct. 12, 2022
We are very satisfied with Pure Talk phone service. Price is exactly what was quoted to us which is best that we have found on the market. Service is good and friendly and signal is strong, What more could you want!
Wow, Frances! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 12, 2022
Called PT several times...We have a 'hot spot' associated w/ wife's iPhone, but couldn't get it going. Turns out it's only to connect OTHER devices (didn't tell us THAT at start; thinkin' 'bout getting another device for that...). Also, my (above) not-so-smart flip phone shuts off after 3 rings if the number I'm calling is "off" (no chance for VM), and incoming VM or text msgs sometimes arrive hours after the fact. Your CSRs are generally OK, but some not so knowledgeable. We left Verizon (2 iPh) & T-Mobile (my + HS) due to PP service; am learning that PT is not that much different, but a bit cheaper. Also, you don't provide either electronic or paper bills, nor even an address for letters---WHAT, are you hiding? Your ads relate to what a 'customer friendly,' veteran-owned company you are, but frankly, I don't really see it...pt
Hello, Peter! We regret to hear that you are experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused, as this is not the experience we'd hope for you to have. The mobile hotspot feature allows you to share your high-speed data with other devices. Regarding your flip phone, the operating software and network settings may need to be updated. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Your monthly invoices can be found through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Billing" tab and scroll down to "Transactions". We welcome customer correspondence to: PureTalk .PO. Box 2840 Covington, GA 30015. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 12, 2022
I upgraded once so the savings is mitigated somewhat. I have an IPhone 13 and my wife an IPhone 11. I assume I need to upgrade again as basic emails and downloading of very basic apps results in receiving storage warnings in the late afternoon. Never had that problem with $60 per mo per phone ATT. I do like your politics and the fact that you do not share my data. So far an inferior product to ATT however.
Hello, Ed! We're sorry to hear about the storage issues you are experiencing with your iPhone 13! We suggest checking your device storage to see what is using up most of your internal memory. Please go Settings > General > iPhone Storage. There you'll find your apps listed starting with the ones using the most internal storage. From there you can permanently delete what you don't need. We've sent you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 12, 2022
I love what Pure Talk stands for as a company, but my reception since switching from Verizon has worsened significantly. I used to be able to make calls from anywhere in my house, but now I have to stand in one of two very specific spots in my house in order to have reception. I often experience a lapse in the conversations I have via phone calls, as it cuts in and out quite frequently.
Hello, Danielle! We regret to hear about the service issues you are experiencing! Please accept our apologies for the inconvenience you have been caused, as this is not the experience we would like for you to have. Though signal strength may be affected by terrain or local structures, we'd like to ensure your device settings are correct.
Please go to Settings > General > Software Update to ensure you don't have a pending software update. If so, please be sure your device is plugged in on WiFi, to successfully download and install the update. Once completed, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection and let us know if that works
Also, WiFi calling is an available feature of your PureTalk service and your iPhone 11. Using it will allow you to make calls from within your home if WiFi is available. WiFi calling may be enabled by going to Settings > Phone > WiFi Calling, you may need to enter or confirm your address for emergency services.
We've sent you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 12, 2022
I have no complaints except that the voicemail system can't be done digitally and must be done on the phone. It's not a big deal, but it's a step backward to have to listen to a voicemail to see who it's from.
Hello, Jordan! We are pleased to hear that you are enjoying your PureTalk service! Regarding your voicemail, we do offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team. We've enabled visual voicemail on each line of service both lines of service. Please test it by restarting your devices and let us know if it worked. We've sent you a private message!
Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 12, 2022
Since the day I set up my Pure Talk account I have regretted the decision. This is the worst service I’ve ever had. Slowest connection even when hooked to wi-fi. Nothing works unless I am connected to wifi and even then it’s terrible.
Hello, Kayle! We're so sorry to hear that you've been having issues with your service. Please know this is not the experience we want you to have and we are committed to making things right. While signal strength may be affected by terrain or local structures we'd like to try a few steps in hopes of improving your service.
To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection, then let us know how it improved. We've sent you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 11, 2022
My price for this month was more and different from my original. I would like to have some comment about what it was that increased it. I didn't get any data regarding that. Just new to the service and trying to figure it out. The service has been good otherwise.
Hi there, Susan! We have reviewed your account and see that no changes have been made to your plan or monthly billed charges. You currently have our $20 Unlimited Talk & Text + 2GB plan and monthly financing for an iPhone 11. We've sent you a private message with all 3 billed balances since starting your service. You may view your monthly invoices through the online account portal at www.puretalkusa.com/account/login. Once you have signed in, select the "Billing" tab and scroll down to "Transactions". Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 11, 2022
You asked about our thoughts: 1) disappointed that you have to pay in addition to the internet data for use of my own phone for a hotspot. This is like paying twice for what others only charge for data use. I bought Pure Talk so I could use this feature only to have to pay twice. Does not seem right. 2) no rollover in minutes or data. 3) data is SLOW even on 5G. Overall I am happy with your mission, just disappointed in substandard industry rules.
Hello, David! We regret to hear that you are disappointed with your PureTalk service thus far. Please accept our apologies for any inconvenience this has caused you. The Mobile Hotspot feature is included in our Unlimited Talk, Text & Data + 15GB Hotspot plan or Unlimited Talk, Text & Data + 25GB Hotspot plan at no additional cost. For all other plans, it is available as an add-on. To upgrade your plan or add hotspot data, you may log in to your account portal at www.puretalkusa.com/account/login and select the "Plan" tab.
Regarding your data issue, the network settings on your device may need to be reset. You may reset them by following the steps listed here: www.puretalkusa.com/data following the instruction. We strive to provide a 5-star experience therefore a technical support agent will be reaching out to you to further assist with your data issue. We also sent you a private message. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 11, 2022
It was easy to change from my former cell carrier to Puretalk. The representative gave me excellent service and answered all transfer questions I had as well as providing information I needed in order to make the transfer seamless. I especially like the lower price for the exact same service I had with the former carrier. The referral discount was an additional bonus and most appreciated. I have not had one issue since switching carriers. I have all the services of of my former carrier (on-line account service, auto billing service, etc.) without the add-on over-inflated costs.
Wow, Susan! We are thrilled to hear your transfer of service was seamless and you had an exceptional customer experience! We are also excited to hear that you were able to take advantage of our amazing referral program! Remember, there's no limit to how many credits you can earn so keep telling your family and friends about us! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 11, 2022
Was previously with Verizon for many years and was a bit reluctant to change, however the rates looked so good. I was pleasantly surprised how easy it was to convert and the service is so much more superior to Verizon for my wife and I. We are very happy we made the switch and quality of service and help we get with PureTalk.
Hi, Kent! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service and that your service has improved since making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 11, 2022
For the past 3 months I have had PureTalk as my wireless service provider after 20 years with AT&T. The switchover process was painless (AT&T unlocked my iPhone on request) and the service coverage, if anything, has improved. I definitely recommend PureTalk.
Hi there, Steve! We are delighted to hear that you are enjoying your PureTalk service and that you had a smooth transition when making the switch to PureTalk. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 11, 2022
The service has been very disappointing. I lose coverage many times. When my work phone still has service in different areas, my personal phone with PureTalk has no service at all. I also tried to add another line only to get the runaround from different agents ultimately to find out that my phone for the 3rd line was not compatible. I really had high hopes that we would switch our phones and services to a company that aligns with our values. Sadly, the experience has been less than satisfying. I feel a bit aggravated at times when I hear a talk show promoting this service as if it’s the same with a lower cost. It’s not even close to being true. Again, I feel disappointed with what feels like another company that’s focused on sales and numbers, not quality and customer support.
Hello, Anthony! We regret to hear you are experiencing loss of coverage. Please accept our apologies for this inconvenience, and if you received anything other than an optimal customer service experience, as this is our top priority. We strive to provide a 5 star experience and would appreciate an opportunity to further assist you. A Technical Support agent will be reaching out to you shortly. In the meantime, we recommend ensuring you are on the latest software by connecting to Wi-Fi, then going to Settings > General > Software updates. If there is a software update pending, please download and install it. Your battery will need at least 50% power. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 10, 2022
During the process of switching to Puretalk, I didn't realize my phone was 3G and I would need a 5G phone. A co-worker had an extra 5G phone that I used to make the switch. If I had known that In the beginning, I would have purchased a phone from Puretalk before I made the switch. I was told because I was already a customer I didn't get the discounted rate for a phone. Otherwise, I am extremely satisfied with the service and monthly price.
Hi there, Mary! Thank you for making the switch! We are thrilled to have you as part of our PureTalk family! We're sorry to hear that you were unable to take advantage of our new customer pricing and want to make things right. We're going to send you a PM asking for your account details. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 10, 2022
There is no indicator that there is a voicemail. I just called my voicemail because people tell me they leave vm and there's no indicator at the phone icon that anyone has left a message. Annoying. Is there anything you can do to fix this?
Hi, Deidre! We regret to hear that you've been unable to receive voicemail notifications! How else are you supposed to know you have a voicemail waiting right?! The great news is that Visual Voicemail is supported on your iPhone SE! We've added the visual voicemail feature to your device so you can now view your voice messages and receive voicemail notifications. Please restart your device to activate the feature. Your feedback helps us improve so thank you for taking the time to reach connect with us! We sent you a private message. Thank you for choosing PureTalk.
Reviewed Oct. 10, 2022
Switching over was really easy just needed a transfer number from ATT and swapped out the SIM card and the only difference I noticed was the bill was cut in half. Plus I’m giving my money to an American company that keeps their customer service jobs in America. Very pleased with my service so far and I recommend to my family and friends.
Hey there, Daniel! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
I have better overall phone and internet reception now with my 4G phone with Pure Talk than my 3G phone a year ago via T-Mobile ever did for years. I have shared the cheaper and better Pure Talk connections/services with many friends already!
Hello, LynnDee! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
I have Pure Talk for a couple of months. Except for initial service setup, I am very happy with Pure Talk. I am saving money which is crucial for me as I am on a fixed income. Thank you Pure Talk. Don't change.
Hello, Nora! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
Husband had to reset VM password. Super easy! Overall our experience with Pure Talk has been great for the past 3 months we have had them. Would definitely recommend! Love the pricing too. We have 4 lines now and we are paying $30/month less than I was with Verizon for only two lines. Only complaint is that we can’t see the voicemails when they come in on our phones. That was a nice Verizon feature, but not with the cost!
Hello, Nicole! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! We offer the visual voicemail feature, and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on each line of service, please restart your device and test the visual voicemail functionality. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
The only complaint that I have is that I don't have Wi-Fi calling. My daughter lives in a town with lousy cell service, so my phone is useless there, for making calls and receiving calls. My daughter has a phone just like mine, and she has Wi-Fi calling....why can't I get it?
Hi, Carmen! We're sorry to hear that you're unable to use the Wi-Fi calling feature! We understand it's frustrating that you and your daughter have the same phone, and she can use the feature but you can't. While we do offer Wi-Fi calling, we can only guarantee its functionality on supported iOS software, not on android devices. We've reset the Wi-Fi calling feature on your account. Please test it by powering off your device for at least 60 seconds, then power it back on. Once the phone is powered on, open the Phone app > tap the Menu icon (three vertical dots) > tap Wi-Fi calling > tap the switch to turn on > tap Activate Wi-Fi calling > enter your address for the E911 service > tap Save. Please let us know if following these steps has resolved your issue. We've sent you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
Called to set up voicemail, person I talked to was exceptionally good at their job. I couldn’t find my password from when we set up the account originally. When I didn’t understand they reworded it for me. Thanks so much for the technical support.
Hello, Cathy! We are excited to hear that you are enjoying your PureTalk service and have received excellent customer service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
Switching to PureTalk was not super easy because of issues with my previous carrier, but PureTalk customer service made every effort to make it a smooth process. PureTalk offers great value, especially for a family with multiple lines. Their referral program also provides a great opportunity.
Hi, Wil! We are pleased to hear that you are enjoying your PureTalk service and that you took advantage of our referral program! Though our customer service team is always happy to assist you by phone, you can also message us at https://www.puretalkusa.com/contact, and via Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 9, 2022
We have good service. When we called into change phone they were very good to help. Easy instructions. The gentlemen slowly instructed what we needed to do. When I go online to get into my account I sometimes have a problem. Am still working on that.
Hi, Marsha! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. If you are experiencing issues with logging into your account portal, please click the "Forgot Password" button. After clicking this button, it will bring you to a screen asking you to insert your PureTalk phone number and the email address associated with your account. The system will then send you an authentication code to your phone number/email. If you did not receive this code, please contact our Customer Service department at 1-877-820-7873 for further assistance. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 9, 2022
Reception is not as good as Verizon and I had a technical problem where I couldn't text iphones. Took at least 4 calls to Puretalk and four tries by your experts before the problem went away. No one seems to know exactly what was wrong. Someone more or less stumbled on to a repair.
Hello, Paul! We regret to hear that you had to contact us multiple times to resolve this issue. After reviewing your account, we do see that our Technical Support department resolved this issue on 8/22/2022. Our goal is to resolve it the first time and we're sorry we missed the mark this time. We want to make things right and will be sending you a private message. Though our customer service team is always happy to assist you by phone, you can also message us at https://www.puretalkusa.com/contact, and via Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 9, 2022
So happy I made the switch from T-mobile to you guys. Coverage has been phenomenal, cost is great and customer service I can understand is very refreshing. Internet is fast and haven't had a dropped call once. Great job Pure Talk. Highly recommend.
Hi, Mark! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 9, 2022
The quality of my cell phone service is poor. Calls are constantly being dropped or I have a little to no coverage even though I was told I was in a 5G service area. After being with a different company for over 12 years, I am disappointed in this subpar coverage.
Oh no, Shelby! Please accept our apologies for the inconvenience you have been caused. Our goal is to provide you with a 5 star experience and we'd like to make things right. Though signal strength may be affected by terrain or local structures in your area we'd like to take a closer look at your coverage area so we're going to send you a PM. In the meantime, you can also try the following steps to see if your in-home coverage improves. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is using the latest update available. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 9, 2022
We really enjoy the $80/mo. savings and the quality of service every bit as good or better than Verizon who we had for three decades. I have been telling my friends and family how much we love Pure Talk. I also really like that my monthly payments are not going to support the ‘woke’ agenda.
Wow, Stan! We are so happy to hear that you're enjoying your PureTalk service, and saving $80 per month by making the switch!! We'd love to save you even more money, and your friends and family too! We offer a referral credit that benefits both you and anyone you send our way who signs up too! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business! Happy savings!
Reviewed Oct. 8, 2022
PureTalk is EVERYTHING that was promised! And, I get more bars that I had with AT&T. Thanks. Customer support is FANTASTIC and all the folks I talked to were very understanding and patient with me. Have recommended PureTalk to a bunch of my friends...Hope they'll take advantage of this service.
Hi, Karen! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 8, 2022
I am so pleased that I was able to switch to PureTalk! My experience has been awesome, beginning with my first call to check into switching! Each encounter with the company has been nothing but extremely pleasant, with my questions answered very efficiently!
Hello, LeAnn! We are elated to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 8, 2022
Great service so far and less than my previous provider, Tracfone. Also love that Puretalk is based in the US. Tracfone was based in another country where I sometimes had problems understanding them when I called them. With Puretalk, I had no problems understanding.
Hello, Carl! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 8, 2022
When I first joined Pure Talk it was because of the fact that I can get a plan with unlimited data. These are all the promises and I heard over the commercials Sean Hannity and others. As it turns out there’s a limit. Why is unlimited data limited?
Reviewed Oct. 7, 2022
My wife and I have been totally satisfied with PureTalk. I had some difficulty at first with my sim card not working but were helped by an agent by doing it digitally. I have had no problems with connectivity. Thanks again PureTalk!!!
Greetings, Lawrence! We are excited to hear that you are enjoying your PureTalk service and that your SIM card is now functioning properly! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 7, 2022
I found our experience to be very satisfying. We had good reception everywhere it was expected. We had No dropped calls. Texts went through as expected. The plans we had worked just great. We only stopped using PureTalk because we returned to Albania where we live. When we come back to the US in a couple years I plan to connect again. My only reason for giving 4 stars is, I would like to be able to keep our same numbers.
ello, Ted! We are delighted to hear that you have enjoyed your PureTalk service! Our goal is to always deliver a 5-star experience. Please be advised that you can port your US phone numbers to the VoIP provider of your choosing to keep your numbers while you're living abroad. Upon your return to the US, you can port your numbers back to PureTalk, and continue your service.
Please be advised that once your account has been canceled, the phone numbers may be reconnected within 30 days. After 30 days, the phone numbers are at risk of being recycled. We will be sending you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business and look forward to servicing your wireless needs when you return from Albania! Safe Travels to you and your family!
Reviewed Oct. 7, 2022
I am so very happy with my phone. The service is excellent, and when I had to call a rep. they were so kind and got me the info I needed. I have told many people about you guys, and I am thankful for Sean Hannity for having recommended you guys. Thanks so much!!
Greetings, Susan! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
The customer service reps are always polite and helpful. When I needed help with fixing my mobile data issue, Anthony ** talked me through the resolution! He was very knowledgeable and I appreciate his patience. I'm also enjoying the savings of approximately $70 monthly. Thank you!
Hello, Debra! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
I was attempting to access my voicemail but did not have a passcode. I contacted customer service and informed them there were important voicemails in the inbox that I needed so I didn't want to reset it because I did not want to lose those voicemails. She assured me that the voicemails would not really be lost, and proceeded to reset my voicemail. The voicemails I needed were lost. This has cost me a very important business deal, and I will likely switch service to another carrier because of it.
Greetings, Matthew! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the misinformation you received resulting in losing important voicemails, as this is not the experience we'd hope for you to have. When resetting the voicemail, any saved voicemails will be lost. The voicemail password function may be disabled by calling your voicemail by dialing your mobile device number or holding 1 > Press star (*) to access your main menu > In the Main Menu, press 4 for Personal Options > Press 2 for Administrative Options > Press 1 for Password Options > Press 2 to Turn Password On or Off. We will be sending you a private message, as we are eager to make this right. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
The customer service is stellar. The performance of the wireless service is at best adequate. We travel outside the USA on occasion and I am disappointed that there is simply no service if out of the country. I could purchase a SIM yet, I shouldn’t have to. I am searching for another provider.
Greetings, Richard! We regret to hear about the service issues you have experienced, please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service.
Regarding international coverage, we now offer services in Canada and Mexico, with additional countries ensuing. If you would like to add international roaming to your account, you may do so at any time by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Add-ons' tab, then follow the prompts to complete your purchase. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
Carrier service is good. Rate is good. Customer service would not honor new phones for discounted price, even though I had created account and switched lines to old phones 2 weeks prior. Bought 2 new phones from a different company.
Greetings, Kevin! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. At this time, our Instant Phone Discount is available for new customers or for current customers adding an additional line of service. In order to receive our up to $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on either the $65 Unlimited Talk, Text, and Data + 25GB hotspot, $55 Unlimited Talk, Text, and Data + 15GB hotspot, OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
PureTalk was so easy to sign up with. Just a few minutes and they had it done. I had to wait for a sim card and had a problem with AT&T releasing my numbers, but PT walked me through that too. Any time we have an issue they are there to help.
Hello, Neal! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
Changing from Verizon to Pure Talk was easy. The Cellular coverage, however, is not as good in my area as they lead you to believe on their website. The text messaging has its issues and you learn to just live with it.
Greetings, Judy! We regret to hear about the service issues you are experiencing. Please accept our apologies for the inconvenience you have been caused, as this is not the experience we'd hope for you to have. Signal strength may be affected by terrain or local structures in your area. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then you may follow the link below to reset the Android APN settings. Once this has been completed, restart your device and test your service. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 6, 2022
When I call someone their caller ID identifies me as Skyway so people don’t answer my call. That was the business I was under with AT&T prior to Pure Talk. I would like that business name removed and just my phone number show.
Greetings, Norman! At this time, we are unable to change the display for Caller ID. Please accept our apologies for this inconvenience. The AT&T Mobility database is automatically updated each night to ensure systems contain accurate CNAM/Caller ID information. When a PureTalk customer dials to a landline phone, the displayed value on the receiving landline customer's Caller ID display should reflect "Wireless Caller" and the mobile number. If the incorrect Caller ID value is reflected on the landline customer's Caller ID display, then the terminating landline customer needs to report the issue to their service provider and ask that they retrieve the real-time CNAM information for the numbers calling them. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 5, 2022
I moved my wife's and son's phones to Pure Talk hoping for a better experience than Tracfone. I unlocked the phones and put in a port request after verifying that the phones were compatible with Pure Talk. The day we got everything set up I noticed when logging in that it said that our phone service will be discontinued at the end of the month and we would have to purchase new phones. They are both Motorola 4G phones. The discontinuation is due to them being 3G phones according to Pure Talk. I went to purchase the same phones I would have if I needed to and the price jumped from $50 a phone to $178 a phone.
I called the next day and was told that I cannot get the $50 price since I am not a new customer. I just got the service yesterday, I think that's pretty new. They offered no solution and no supervisor to help. Now I have to go to another service and fight to get my money back. Why would they allow them to transfer a phone that I couldn't even get 30 days service on? Thanks pure talk for making it easy to do business with you! <----- Sarcasm
Greetings, Dan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. It seems your device's IMEI number did not update in our system. This may be why you are receiving the upgrade notification in your account portal. We will be sending you a private message shortly so we may gather this information and update our system. Regarding device discounts, the new customer device pricing is available with a qualifying plan, device financing, number portability, auto-pay, and a 30-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 5, 2022
I switched from AT&T to PureTalk for a savings of about $55.00 a month. I did lose some features I had with AT&T, like insurance on my phone, but the savings is worth it. I recommend PureTalk to all of my friends who are paying high monthly cell phone bills.
Hello, Judy! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. We do offer device protection plans through Allstate. You may add a protection plan for your device through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the Home tab, scroll down, and select "Protect Device". Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 5, 2022
The people helping me get Pure Talk onto my phone were patient and kind. I find this type of customer service rare these days. I appreciate the care and understanding as I needed assistance to cancel my old service and get Pure Talk. Thanks so much.
Hello, Marcia! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 5, 2022
I can not be happier with my Puretalk service. It’s better than one of the major cell phone companies I have used in the past. So, THANK YOU PURE TALK! I recommend this wireless company to anyone who wants to listen.
Hello, Elisabeth! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 5, 2022
We have had a cell phone since 1997. Never went over on our plan. When we signed up with you our plan was analyzed by your sales person. Said we never went over 4. Since we have had your service we have had to up our plan. One to unlimited. And now THAT PHONE IS OUT?? This makes no sense and is false advertising. Not happy at all!
Hello, Misty! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. After reviewing your account, we confirm the line of service on our $55 Unlimited Talk, Text, & Data + 15GB hotspot plan has utilized all 60GB of high-speed data for the current billing cycle. The device is now using low-speed data, which is about 256kbps. High-speed data will be refilled on the next billing date, provided billing is successful. Additional data may also be purchased at any time by logging into your Account Portal and selecting the 'Add-ons' tab. On the device, you may go to Settings > Cellular > scroll down to Cellular Data to view which apps are using the most data. We recommend fully closing each app when not in use, to ensure they are not utilizing data in the background. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 5, 2022
Coverage much worse. Callers always say the phone is cutting out and they can’t hear. Must move to certain locations in house to get better coverage. Only 1 bar on signal strength. Verizon was much better with no cutting out.
Greetings, Wayne! We regret to hear about the service issues you are experiencing. Please accept our apologies for the inconvenience you have been caused, as this is not the experience we'd hope for you to have. Regarding signal strength, coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 5, 2022
I own a business the requires me to be on the road a lot and I just reached the point where I couldn’t take never having service with Verizon anymore. The constant dead zones and dropped calls were a nightmare. So I switched to PureTalk and not only did switching lower my bill dramatically but I haven’t had to deal with the constant lack of service anymore which is great when you’re always on the road and need gps or to even look something up online. I’d say 85% of the time I have 5g service even in remote areas along the shoreline. I’ve been with PureTalk about a year now and switching from Verizon was probably the best thing I could have done, I’m very happy with the service PureTalk provides!
Hello, Matthew! We are delighted to hear that you are enjoying your PureTalk serviceand that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 4, 2022
We have a summer place which is in a relatively remote place in Pennsylvania. Unfortunately, my cell phone is virtually useless when I'm there because the Puretalk network (which I understand uses AT&T) apparently doesn't reach there. If the networking doesn't improve I will likely be forced to consider another service. I'd rather not, but it may turn out to be my only option if I want to be able to use cell or mobile phone services at this location. For reference sake, it is in Brogue, PA along the Susquehanna River on Lower River Road.
Hello, Steve! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Based on the information provided, it appears we offer 4G coverage in your area, however, coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 4, 2022
The signal is very weak and it will drop calls in this area. There have been several times when the call didn't come through, but would eventually go to voice mail. I also work in a metal building and I can neither make a call nor receive a call from inside the building.
Greetings, Jeff! We regret to hear about the service issues you have experienced, please accept our apologies for the inconvenience you have been caused. Regarding the signal, coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 4, 2022
When we were on Verizon we would easily get 4G LTE coverage at least 60mbps data at our house. Now we get 2 bars of LTE coverage. It is super slow 10mbps data and can't even get pictures through text message. It's awful. We also could easily stream our ring doorbell and our home security system over our phones. We can't do that anymore.
Greetings, Anthony! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your data speeds, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Oct. 4, 2022
I needed tel/data service overseas. Not available with you. You should warn people! I need to switch back to T-mobile where foreign data and telephone are included in the price. If you had warned me I never would have switched.
Reviewed Oct. 4, 2022
What I love most about PureTalk! Plus, it's a veteran-owned and operated company. I know that my money is going to a business whose values along with my own. Any time that I've had a question about my service or device, PureTalk customer support is quick to respond and always courteous.
Hi, Brett! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
We had been with Verizon for a very long time but it seemed as though we were paying more and more and getting less. Changing to Puretalk gives us more than enough data and the same great coverage we had with Verizon. We pay far less now and have 3 times the data to use...
Hello, Linda! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
Thus far, things are great with PureTalk. The prices are low, and I love the fact that there is unlimited coverage. The Mobile Hotspot feature is great too! The reception (especially text) is not good near the Huntington Beach shores (and I hope it improves), but the rest is good!
Greetings, Kenneth! We are delighted to hear that you are enjoying your PureTalk serviceand that you are saving money on your monthly bill! Regarding the service issues near Huntington Beach, signal may be affected by terrain or local structures. After reviewing our coverage map, it appears we offer 5G and 4G LTE coverage in this area. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection.
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
We’re happy now, but the process of transferring service was grueling. Apparently almost no one knew how to initiate service without the SIM card even though "virtual" SIM card was offered. It took weeks and lots of calls to fix it. It became obvious that when a customer service person did not know how to solve the problem, they just disconnect you.
Hello, Beth! We are happy to hear that you are happy with your service! With that said, we regret to hear about the activation issues you have experienced. Please accept our apologies for the inconvenience you have been caused, as this is not the experience we'd hope for you to have. We'd love to further investigate this matter to ensure this doesn't happen again. May we have the mobile phone number and email address associated with your PureTalk account? We are so glad to hear that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
We heard and Listen to commercials which started us. We would rather be with American USA company so around May 2022 we left Verizon and came to Puretalk. Currently we are very satisfied. Love the savings. Respectfully A Happy Customer.
Hello, Debbie! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
Phone purchased from Pure Talk is very poor quality and malfunctions very frequently. No help from customer service. Customer service unprofessional with little knowledge of product. Disappointing warranty. Phone started malfunctioning right after first 30 days. Never would recommend this company. In search of new plan and new phone.
Greetings, Susan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We would appreciate an opportunity to further assist you with your device issue. An agent will be reaching out to you shortly. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 3, 2022
My phone services are fine. But, I am 99% convinced my info was immediately compromised because within 20-30 minutes of securing my first line, I began getting multiple solicitation calls for old people services. I just keep adding them to the blocked numbers.
Greetings, Christianne! We regret to hear you are receiving unwanted calls and do recommend blocking the phone numbers. To block numbers on your device, go to the Phone app > Recents > select the info icon next to the number > Block Caller. You may also add your line to the National Do Not Call Registry at https://www.donotcall.gov or install a call-blocking app through your device's app store. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 3, 2022
Overall the reception is as good as I had with Verizon. The phone deals are good as well. And a whole lot cheaper than Verizon. There is not much more say, customer service is very good. A good phone, reception is great as well.
Hello, Darrell! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
My friend recommended Pure Talk after I retired from work. I was using Verizon and I had great service, but my phone belonged to the company and I had to give it back and buy my own service. So slow is my service right now....just circles and circles and sometimes I get cut off when talking with someone. I will be looking for another phone service if things aren't improved by Pure Talk.
Greetings, Ann! We regret to hear that you are experiencing issues with slow speeds. We have reviewed your account and see that you have utilized your remaining high-speed data for this billing cycle. Your current service plan includes 6GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. Your high-speed data will be restored on your next bill date. You may view your data usage through your account portal online at www.puretalkusa.com/account/login by selecting the "Plan" tab. You may also add data to your plan for $10 by selecting the "Add-Ons" tab. If you wish to upgrade your plan, you may select the "Plan" tab and select "Change Service Plan". The next plan is our Unlimited Talk & Text + 10GB Data plan for $35, which is a $5 difference from your current plan. We also offer Unlimited Talk, Text & Data + 15GB Hotspot for $55. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 2, 2022
I look up something then it says the same thing. Safari can not open, the server can not be found. Very annoying because I can not use the web, safari uses Google server. I’ve never ever had this problem with any other phone carriers before. Please HELP. Thanks!!!
Greetings, Roy! We regret to hear that you are experiencing issues with accessing your web browser. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Updated review: Oct. 7, 2022
Company was quick to respond with a canned statement. I was pleasantly surprised that they responded again with an actual attempt at customer retention!
Original Review: Oct. 2, 2022
Disappointed with the speed after I use up my 60GB. Burned through that data way too quick. Wi-Fi is not always reliable as a backup. I’m saving money, but the performance definitely reflects that. Tempted to go back to Verizon.
Hello, Brandon! We regret to hear that you are unhappy with the data speeds. Please accept our apologies for any inconvenience you have been caused. Once the high-speed data has been utilized, your device will automatically begin using low-speed data, which is about 256kbps. If you would like to purchase additional high-speed data, you may do so at any time by logging into your Account Portal and selecting the 'Add-ons' tab, then follow the prompts to complete your purchase. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 2, 2022
#2 I had problems transferring to Pure Talk and was not sure who could help. I asked Ms ** for a manager repeatedly and she refused to transfer me. A different person referred me and I did not get a call from a manager.
Hello, Debra! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, please restart your device and test your service connection. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 2, 2022
When I was speaking with the PT rep about leaving Verizon for PT, I asked several times..."will I still have 5g service?" and was told "absolutely, it's AT&Ts network". I haven't seen 5g since I switched. On top of that, I barely get any bars at all where I work, so the overall strength of AT&T's signal sucks.
Greetings, Jeff! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. We utilize AT&T's GSM network to provide service, however, the signal may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 1, 2022
Made the switch from AT and T and should have done sooner. Bill is 40%cheaper. No difference in service. Customer service is in US and can understand me. Finally a service that matches what was promised. That is unusual these days and very appreciated.
Hello, Keith! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 1, 2022
I understand it's cheap but this is by far the worst service I've ever had. The only time it's decent is on wifi. The Internet is slow. The service is terrible. My messages come late. I don’t get calls. Sometimes people have to call me two and three times before the call comes through. Customer service is horrible. I couldn’t get my phone activated when I first switched over and the entire process of being on the phone and going back-and-forth trying to get my phone activated used up all of my data so my first month I had no Internet for absolutely no reason. This is by far the worst service ever had.
Greetings, Victoria! We regret to hear about the service issues you and your wife are experiencing. Please accept our apologies for the inconvenience you have been caused, as this is not the experience we'd hope for you to have. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, please restart your device and test your service connection. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 1, 2022
Although I am not a user of Pure Talk you persist in taking my money for nothing. To me this is theft. We have spoken about this before but no stopping your thieving ways. Give me back my money or steps will be taken.
Greetings, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any inconvenience you have been caused. After reviewing your account, we confirm the phone number ending in 6260 is active with PureTalk. If you would like to cancel this account, please contact our Customer Service team at 1-877-820-7873 at your earliest convenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 30, 2022
Mixed reviews on the quality of the several different reps I spoke with while switching my service from Verizon to Puretalk. Several long hold times and I got cut off while on hold several times. Might I suggest adding a way to contact Customer Service by Chat or Email? Everyone was professional and friendly but some just weren't knowledgeable enough to resolve the problems I was encountering. Growing pains in a new company? Anyway, I am very pleased with the service now that I am switched over and delighted with the price.
Greetings, Steve! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Should you have additional questions or concerns, please let us know. In addition to calling customer service by dialing 1-877-820-7873, our Support Team is available by visiting us online at https://www.puretalkusa.com/contact, by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 30, 2022
No service starting 09/28/2022 until about 2:15pm until 09/29/2022... We tried to call out but the calls failed to go through and if someone called us, the call went automatically to voice mail... We dialed 611 to notify Pure Talk of the outage but that call would not go through either...
Greetings, Rebeca! We regret to hear that you experienced issues with your PureTalk service. Please accept our sincerest apologies for the inconvenience this has caused you. After reviewing your address on file, we happy to inform you there is no longer an outage in your area. To your account for the loss of service, we've applied a 20 dollar credit on your account which will apply toward your next payment scheduled set for 11/01/22. If you are in need of further assistance, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 30, 2022
The last couple of weeks I have been having slow connections. Very disappointed. I’m wondering if I made the right choice in switching phone carriers. This is not what I was expecting. Please let me know if there is a reason for this.
Greetings, Dinah! We regret to hear that you are experiencing issues with slow data connections. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 30, 2022
Love supporting Veteran-owned companies, love that your customer support is in America, and love that my money is going to a company that believes in the same things I do! Have not noticed any lack of service after leaving one of the big cellular companies!
Hello, John! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 30, 2022
Great connection wherever I am. Had some questions for customer service. They could be more polite. I found them to be a bit curt and rude. I would like a bit more explanation in a kind manner in the future.
Greetings, Lee! We regret to hear about your experience with our Customer Service team, and have shared your feedback with our leadership team. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 29, 2022
Saving on phone bill big time!! Reduced my monthly costs by 75%. My wife and I both are enjoying the savings! Why didn't I switch to Pure Talk earlier! Thank you Clay and Buck for recommending this service! The savings is the only raise I will receive this year. Thank you Pure Talk!
Greetings, Raymond! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 29, 2022
Phone never works when outside of home. For example, Sams' Club. Cannot use my sam's club app while in sam's. I do not like Pure Talk at this point!! Phone calls are continuously dropped. Text messages do not send. Do not like pure talk! Do not like pure talk.
Greetings, Cindy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Please kindly be aware that service may be affected by terrain or local structures. Please complete the following steps to resolve the issue:
With your device connected to Wi-Fi, you may navigate to Settings > System > Advanced > System Update > Check for update, if one is available please download and install.
Once this has been completed, go back to Settings > SIM Cards > tap SIM 1 > tap the switch beside Enhanced 4G LTE Mode to ensure VoLTE is enabled.
Next, go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings, this will ensure your device is connected to our network.
Lastly, listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Please let us know if completing these steps has resolved the multimedia concerns or if you need further assistance to complete them, as we are committed to resolving this issue. We are awaiting your reply. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Sept. 29, 2022
The phone does not receive Notifications apparently because the profile is set up for Venezuela. So when a text is received, I do not get a notification and miss the text unless I am constantly checking to see if I received any texts.
Greetings, Gary! We regret to hear that you are experiencing issues with text message notifications. Please accept our apologies for the inconvenience you have been caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Lastly, listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Please let us know if completing these steps has resolved the multimedia concerns or if you need further assistance to complete them, as we are committed to resolving this matter. We are awaiting your reply. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Sept. 29, 2022
We had been with PureTalk for almost 2 years. We started having issues where incoming calls would go straight through to voicemail. We would call to have the tech support correct this but is was becoming a constant issue. I need my phone for work and this was becoming an issue. We decided to switch carriers and that is when we ran into issues. The customer support was terrible upon us leaving. We would get hung up on when we tried to see about if there was a rebate in the fee when we left 4 days into the next months service. Apparently, they do NOT give you back the difference. Anyone leaving Pure Talk should be aware of that. They denied our port transfers and we had to fight to get that done. We will NEVER go back to Pure Talk again for this lousy exit customer service. Very disappointing.
Greetings, Misti! We regret to hear about your exit experience with PureTalk. After reviewing your account, we can confirm both port requests were approved on 09/28/2022 after your new service provider submitted the correct account PIN. Please accept our sincere apologies for any inconvenience caused by our account security measures. They are in place for the protection of your account and mobile numbers. Regarding the billing cycle, refunds are not provided for unused service at this time per our Terms and Conditions, which may be found on our website, https://www.puretalkusa.com/terms. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 29, 2022
I'm happy with my Pure Talk. I recently switched from CC. Less cost now. I have no problem with my new service. It works fine. Switching was very easy, just replace with new SIM card and that's all it took.
Greetings, Keith! We are excited to hear that you are enjoying your PureTalk service and saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 29, 2022
Very much have been enjoying it!!! Minimal issues about coverage in certain areas!!! Great price for your services & find it very favorable. I’m happy that I don’t have to pay a arm & leg for phone service anymore.
Hello, Kelly! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 28, 2022
The Voicemail system is awkward to use and takes too much effort to retrieve, call, save, delete, etc. Otherwise, we are happy with service. Your Customer Service employees and wonderfully, competent, efficient, and ... they speak English!. Just fix your voicemail system and keep up the good work.
Greetings, Glenn! We are delighted to hear that you are enjoying your PureTalk service! Regarding the visual voicemail feature, we can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Technical Support team has enabled visual voicemail on each line of service, please restart your devices and test the visual voicemail functionality. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 28, 2022
I'm supposed to have 6 1/2 gig of high-speed internet before it drops off to slow speed but it is so slow ALL the time. I have a lot of dropped calls or glitching when I'm talking. That's all I have to say.
Greetings, Iris! We regret to hear that you are experiencing issues with data speeds and dropped calls. Your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 28, 2022
Very reliable, great customer service and easy switch over… Very happy with prices too! I was glad I listened to the commercials! I would highly recommend to everyone to order phone service from this company. Why support the big companies and their silly politics?
Hello, John! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 28, 2022
I don't get service all the time or very low service. I only have three bars right now and most of the time it's down to two. You said it would be $30.00 a month and I see you are charging $33.00 a month.
Greetings, Cyrilla! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your monthly service, the Unlimited Talk & Text + 6GB Dataplan is $30 per month. However, this cost does not include taxes and fees. You may view a breakdown of your taxes and fees through your account portal online at www.puretalkusa.com/account/login. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 28, 2022
I am so happy I switched to Puretalk. The customer service representative helped me switch and also port my number. Highly recommend! I have the same coverage as I had with my previous carrier and save over $150 a month!
Greetings, Leesa! We are pleased to hear that you are enjoying your PureTalk service and saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 28, 2022
When I call in to customer service I always got someone I can understand and they were very helpful. I was very easy to change my number over to Pure Talk. Customer service was great help with the process. The cell coverage has been good in all areas that I have traveled so far.
Hello, Sam! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 28, 2022
I asked for a local phone number. Any number in Montana would be fine. I was told that no phone numbers in Montana were available to use. I was not given any solution to the problem. I explained that I would need to switch to another carrier. Again, no support or solution was provided.
Hello, Robert! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have encountered, as this is definitely not the experience we'd wish for you to have. We will be sending you a private message with our suggested resolution. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 27, 2022
We’ve continued to have problems with dropped calls or not being able to connect. We switched to Pure Talk and got new iPhone 13’s - both for myself and my wife. We especially have problems calling each other. We’ve called your customer service a couple of times, reset the phone networks per their instructions and the problem continues
Greetings, Tom! We regret to hear about the service issues you and your wife are experiencing. Please accept our apologies for the inconvenience you have been caused, as this is not the experience we'd hope for your to have. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, please restart your device and test your calling capabilities. We would appreciate the opportunity to investigate this matter further and will be sending you a private message to gather additional information, as we are committed to resolving this issue. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 27, 2022
When trying to use data the connection is pretty bad all around. No matter what I try to do it never seems to get above 3 bars and even if it does it is really slow. Which towers does Puretalk use? Here in Alaska AT&T seem to have the most amount of towers. Verizon I believe has been trying to catch up.
Greetings, Garrett! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our sincere apologies for this inconvenience. We operate off of AT&T's GSM network and utilize their towers. For optimal service, please ensure your device is using the latest operating software by connecting to Wi-Fi and going to Settings > System > System update. Regarding your data issue, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 27, 2022
Cell signal isn’t great and even if it seems to be fine, speeds are slower than imaginable. When we go to the city it’s not even fast enough to run maps. The photo attached ironically tells everything you need to know.
Greetings, Cody! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our sincere apologies for this inconvenience. Regarding your data speeds, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 27, 2022
I'm happy with the service, has worked in 5 different states, prices are fair, and I like giving my business to Americans because I think that the majority of the world is corrupt. Continue to market your products to conservatives and remain loyal to the flag.
Greetings, Robert! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 27, 2022
I like the service, I like the bargain. Simple payment options. Love PureTalk! I was sick of pay-as-you-go; I was always running out of data. Love having unlimited, now. And of course the big companies are absurdly, impossibly expensive. So so glad I switched to PureTalk!
Hello, Kelsey! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 26, 2022
My service is the same as my last carrier. I even upgraded for unlimited data and it's the same. I feel mislead. Not a good way to conduct business. Be truthful when you're selling a service to someone. Quit making it about money. How a truthful honest service without all the ** lies.
Greetings, Russell! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 26, 2022
I have traveled overseas since I switched to Puretalk and everything was just as it was with AT&T. I also traveled to ND, SD, WY, and CO and had no disruption at all. I highly recommend PureTalk. Just make sure your current phone is unlocked from your existing provider. This will make the switch much smoother.
Hello, Bill! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 26, 2022
Good US based customer service. When calling you are not forced to go through a myriad of options to try to determine what service you need. They just added visual voicemail to my line quickly and easily, took less than 5 minutes. Good price. Cell service same as AT&T.
Greetings, Randall! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 26, 2022
Other than a slightly low signal level at times, this has been the best decision (the switch to PureTalk). After 26 years of the ongoing transitions of ATT, their price hikes and customer service, I am completely satisfied. I hope PureTalk does not follow the same path.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 26, 2022
Based on Sean Hannity's endorsement, I excitedly entered into a subscription with Pure Talk. Almost since day one, I have been disappointed many times. Customer service and tech support have never been able to port my pictures from old phone to new so I've had to accept that. Many times every day the screen freezes with the prompt "system not responding" resulting in multiple restarts. Phone does not show incoming calls in time to answer. Between customer service and tech support no one has been able to enable SMS so I have to call every sender and ask what the message was.
The best one is when the problem is beyond customer services expertise they'll inform me I need to turn my phone off and they will correct problem on their end and call me back in 5 minutes and voila blow off any return call! In all fairness there have been a small number of issues corrected but they are more than eclipsed by the substandard service I have experienced.
Greetings, Tom! We regret to hear about the issues you are experiencing with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. With your device connected to Wi-Fi, you may navigate to Settings > System > Advanced > System Update > Check for update, if one is available please download and install. Once this has been completed, go back to Settings > SIM Cards > tap SIM 1 > tap the switch beside Enhanced 4G LTE Mode to ensure VoLTE is enabled. Then go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings, this will ensure your device is connected to our network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. We would appreciate the opportunity to investigate your service issues further, and will be sending you a private message to gather additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 25, 2022
Price is very great. Internet seems slow and I usually only have 1 or 2 bars. Calls and text with attachments don't always go through. I received a message that I was over 2 GB of mobile usage. Now I have a message "Storage Space running out". Did not get these messages with Verizon.
Greetings, Elaine! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your data, your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 25, 2022
Good and helpful customer service. Good pricing. I see no difference in quality between PureTalk and Verizon. BUT - I would like the ability to look at my usage (calls made/received) and to substitute a name for the number. I know that Verizon has something along these lines, so this is possible.
Hello, Anne! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. You can view your usage through the online account portal at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab to view your call, text, and data usage. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 25, 2022
I left PT because I have a small biz and was unable to access my Square acct from an outside vendor location when I did a show. I was "locked out from my ATT Mobile account" - no idea why ATT was involved, so I lost sales from the show. When my brother started a new job, he was unable to download his 2 work apps to his PT phone, so he was forced to change to another carrier. Tech support is abrupt and rude and don't care to listen to reasons why a customer is unhappy. I'm glad to leave PT behind. No need to aggravate a customer after non-connective issues, but to add rude tech support is an insult.
Greetings, Judith! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 25, 2022
I said “Clay and Buck” when I switched to Pure talk, the radio commercial said I would receive One month free for switching. I received one month at Half price… When I questioned this I was told there Never was a one month free offer. I was very disappointed, why did this happen? Otherwise, Pure Talk is very good and I am happy I changed.
Hello, Susanne! We regret to hear you did not receive your Clay and Buck's free month of service promotion during your initial order. We appreciate you joining our PureTalk family and want to ensure you receive the promotion we promised! We've submitted a request to our IT department and expect a resolution within 3-5 business days, which is well before your next payment date. We will ensure the credit has been posted to your account by then! Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 25, 2022
I have had very few issues with this service. I don’t get the coverage area I use to get with AT&T. We don’t leave the coverage area often, but when we do, I miss having the service in those areas. I do however love the price I pay for the service and the help when I have an issue. They have the best customer service and I always get to talk to a real person quickly! And they always fix my problem quickly!!!
Greetings, Kari! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 25, 2022
We have had no issues with Pure Talk. Their service was exceptional when we transferred from our other phone service. My wife, son, and myself are all on one plan which is easy to track and a great price. 4g Data is pretty good as well.
Hello, Nathan! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 24, 2022
I have been very happy with PureTalk. The customer service is superb, the reception has been great, and I'm happy to not be supporting one of the big companies. I had an issue setting up my online account, and the customer service was so helpful and easily got me set up.
Hello, Nicole! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 23, 2022
The transition was seamless thanks to help from customer service, who you can actual understand as they walked me though replacing the sim card and canceling previous provider. Quick response to question with solutions. The cost savings is high! Thanks. :)
Hello, Barbara! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 23, 2022
I am a new customer. I have problems receiving media messages and group text messages. I have called twice for help. Both times the rep was courteous and helpful, but my problem is still not resolved. My wife is ready for us to change carriers since this remains a problem.
Greetings, Michael! We regret to hear that you are experiencing issues with receiving multimedia messages. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 23, 2022
The cell coverage in Monterey/Seaside, CA is spotty at best. It's a bit of a disappointment, as our previous provider also had poor coverage. Setting up voicemail doesn't work, despite the online instructions. One thing that certainly is troubling is the volume of spam calls/text messages that have been coming in since I switched providers. I do not go around handing out my cell number online or to people in general, so I don't know how scammers and spammers are getting my contact information. Possible hack of Pure Talk's databases?
Greetings, Judah! We regret to hear about the experience you've had with PureTalk thus far. Please accept our apologies for the inconvenience you've been caused. Service coverage may be impacted by terrain or local structures. As for setting up your voicemail, please follow these steps. Press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and greeting. We would appreciate the opportunity to investigate your service issues further and will be sending you a private message to gather additional information.
Regarding spam messages, we can assure you that PureTalk's network is secure and has not experienced a systems breach. We recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov.as we do not currently offer a blocking feature. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 22, 2022
I am very happy with PureTalk. The only thing that could improve my experience would be for my voicemail messages to show on my phone, rather than having to remember to "call in" to see if anything is waiting for me. Other than that, I'm very satisfied.
Hello, Carolyn! PureTalk offers the visual voicemail feature, and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 22, 2022
I’ve called customer support twice to receive help in setting up the phone mail on my phone. It still is not working. I’m able to record my message but can't retrieve messages left me. This is important to me. I need someone to help me with this and stay connected long enough to ensure it is working
Hello, Lucy! We regret to hear about the voicemail issues you're experiencing, please accept our apologies for the inconvenience you have been caused. PureTalk offers the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on each line of service, please restart your devices and test the visual voicemail functionality. If a password is already set and you do not remember it, you may reset it by going online to https://www.puretalkusa.com/account/login, then click the Plan tab > select Reset Voicemail. Please be advised that resetting your voicemail password will delete everything in the voicemail box. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 22, 2022
My hot spot is not working and I talked to customer service and they said I have to call on another phone so they can fix it on my phone. But explained to them that I don’t have another phone that I can call on. Very unhappy that I don’t have my hot spot like I am supposed to. You need to fix it or I’m dropping your company and going back my previous company.
Greetings, Deborah! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, please restart your iPhone and enable the hotspot feature. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 22, 2022
PureTalk took my previous phone bill down from $275 a month to $105 a month. The service area is much better and the phone choices are just as good as the other guys. Best decision I’ve made in years to switch.
Hello, Gary! We are pleased to hear that you are enjoying your PureTalk service and saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 22, 2022
We were searching for a quality cellphone service that used ATT towers for over a year! We have found that with Puretalk!! Great quality signal, great service and we are saving over 50 dollars a Month! We are extremely happy! Thank you!
Greetings, Sandy! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 22, 2022
Since I have changed to Puretalkusa I realize I use less data that I was being charged for by my previous provider. I’m receiving the same coverage and reliability for less money than my previous provider. Being retired I have to be careful of our budget and Puretalkusa really helps me achieve this.
Hello, Peter! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 22, 2022
Dear PureTalk Representative,
My primary area of dissatisfaction is with the texting function, which is a primary means of communication for me. At an estimated rate of 33% I do not receive messages. I will see that someone has texted me, and the time, but there will be a blue circle where the text should appear that urges me to "Tap to download." My success at tapping that blue circle and then seeing the text is 0%. I sometimes respond to the sender that I can see that they sent me a message, but not the content of the message.
Also on my phone I sometimes use the WhatsApp app to communicate out of country. I have never had a problem receiving messages on that app, including those including attachments. So, I don't know if I've disabled some feature that is preventing me from receiving messages reliably, or if the SMS function has some glitch, or... something else. It would be nice to receive more (all) of the messages sent to me.
Thank you,David
Greetings, David! We regret to hear that you're experiencing issues with multimedia messages. Please accept our apologies for the inconvenience you've been caused. Please complete the following steps to resolve the issue:
With your device connected to Wi-Fi, you may navigate to Settings > System > Advanced > System Update > Check for update, if one is available please download and install.Once this has been completed, go back to Settings > SIM Cards > tap SIM 1 > tap the switch beside Enhanced 4G LTE Mode to ensure VoLTE is enabled.
Next go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings, this will ensure your device is connected to our network.
Lastly, listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Please let us know if completing these steps have resolved the multimedia concerns or if you need further assistance to complete them. We are awaiting your reply. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 21, 2022
The customer service is the best I’ve experienced in some time! They were very helpful in making the transition from Verizon. They explained the plans very well! We have referred Pure Talk to all our friends. The cell strength has been very good as well as the access to the internet. The amount of data is fabulous for the cost of the plans!
Hello, Scott! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 21, 2022
We were forced to upgrade our phones by our old provider and me and the wife shopped around. Pure Talk was able to provide everything we needed at an affordable price. Can't beat the price and the service with fantastic financing options if you're in need of a new phone. Also being able to bring my phone helped us save money. There is no reason that you should be spending more for cell service. Don't break the bank, use your brain.
Hello, Chris! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 21, 2022
I would have given Pure Talk 10 stars if allowed... Good service. Seamless transferring over to them. Absolutely no dropped calls. Less than half the price of att. No problem going on the internet, checking your account and you can change your plan anytime day or night. Thank you Pure Talk for giving us phone service affordable!
Hello, Judith! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 21, 2022
We have had PureTalk for about 4 months. No issues. What I like the most is you can reach a customer service person in moments vs going through a phone rubicon to actually reach a person. The transition was seamless.
Hello, Rita! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 21, 2022
I like PureTalk thus far from a customer service standpoint. They’ve been easy to reach and extremely helpful and thorough! What I find to be slightly lacking is my signal strength. I never have more than 2 bars of service, and it’s never 5G.
Greetings, Jenny! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 21, 2022
For the most part, my experience with Pure Talk has been good. Calls normally go through, data and texts work as they should. Call quality is good, unless I am outside of town. The major drawback is data network latency. It is much higher using Pure Talk than my previous provider (Verizon). However, I am using a lot less data now than before, so it all works out.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service. Regarding your issue with data latency, your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. Please let us know if that resolves your concern.
Thank you for your feedback, it always helps us improve the PureTalk experience!
https://www.puretalkusa.com/data
Reviewed Sept. 21, 2022
So glad I chose this company! The fact they are run by Veterans was a strong reason that I chose them. But I also appreciated that they don't include things in their package that I don't need or want so my price is less because of it! I've had lots of fun learning how to go from an Android phone to an iPhone and still have so much to learn about how to take great photos with it. . .I'm still practicing! Thanks for an enjoyable experience.
Hello, Sandy! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 21, 2022
When phone in pocket, calls someone that previously called me. Sales told me they would help with any issues. Customer service said that was a technical issue. The tech dept told me they only help with messages and internet issues.
Greetings, Theresa! We regret to hear that you were unable to receive assistance with learning how to prevent your device from placing a call accidentally. If your device is making random calls, we recommend enabling the lock screen feature. To do this go to Settings > Face ID & Passcode > Turn Passcode On. You may also try disabling Voice Control by going to Settings > Accessibility > Voice Control. If the issue continues, you may need to contact Apple Support at 800–275–2273. Please be aware that your device purchase includes a 1-year manufacturer's warranty. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 21, 2022
I made a payment with Pure Talk and they double charged me so I called and told customer service. I was told that I would be getting a refund through the form of payment I used in 3-5 days. On 5th day still didn’t receive the refund so I called customer service back and I was told it was in the process and it’s not 3-5 days. It’s 7-10 days. Now on the 10th day I still haven’t received the refund and called customer service once again. Was told that they would send a email marking it urgent which I was told the same thing before and there is no record of a refund. Also the service sucks if you drive for a living. Always losing service. Would not recommend this company to my worse enemy. Going back to Verizon where I have good service and don’t have incompetent customer service.
Greetings, Gary! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Refunds can take up to 14 business days to process. We have submitted a request to our Loss Prevention team to expedite your refund. Regarding your service issues, outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device is using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. If you are experiencing issues with data, you may visit our website at www.puretalkusa.com/data for troubleshooting steps. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 20, 2022
I've been having issues with the service since I switched. It's constantly going offline where I have to set up the network. My pic message don't send all the time & calls drop. I was sent another sim card but the issues are still happening. Yesterday I tried to send a regular text and received error will send when network is available.
Greetings, Katherine! We regret to hear that you are experiencing service issues. Your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 20, 2022
We had AT&T previous to Puretalk. I do not understand why, but the coverage was better and faster with AT&T. I understood that Puretalk used the same Satellites as AT&T. Our Data loading is slower, when browsing anything. My family is complaining and we only have two-3 bars when using our phones most times. My husband and I have 11 Pro Apple iPhones and our daughter has an Apple 10X. Would love to see better coverage. Thank you.
Greetings, Debbie! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your devices are using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. If you are experiencing issues with data, you may visit our website at www.puretalkusa.com/data for troubleshooting steps. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 20, 2022
Service is what I expect and coverage is good. Not many dropped calls like I had with Verizon. I just would like to have my visual voicemail back. I have had it in the past and it would be a very useful tool.
Hello, Bryan! We are delighted to hear that you are enjoying your PureTalk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and access your voicemail. Please note, we are only able to guarantee that this feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 20, 2022
Your tech support team isn’t very knowledgeable. Had to call at least twice since joining (not even 2 months ago). I’m in need of support now but hesitant to go through that again. I’m tempted to drop the service altogether.
Greetings, Mario! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We would appreciate an opportunity to make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 20, 2022
Excellent reception at home, but 1 mile away (an area I am often located), no reception at all. Very disappointed. This area is very spotty for AT&T service. Liked your pricing, but does me no good if it can't be trusted. Had Verizon, still looking for options.
Greetings, James! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 20, 2022
I asked if this could be fixed, said would try, but did not know if it could be fixed. Gave info. about the problem. Still have it. Would like to get this solved, so people would see my name and answer the call.
Greetings, Wayne! At this time, we are unable to change the display for Caller ID. Please accept our apologies for this inconvenience. The AT&T Mobility database is automatically updated each night to ensure systems contain accurate CNAM/Caller ID information. When a PureTalk customer dials to a landline phone, the displayed value on the receiving landline customer's Caller ID display should reflect "Wireless Caller" and the mobile number. If the incorrect Caller ID value is reflected on the landline customer's Caller ID display, then the terminating landline customer needs to report the issue to their service provider and ask that they retrieve the real-time CNAM information for the numbers calling them. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 20, 2022
I switched carriers from Pure Talk to Patriot Mobile and my phone was locked and nobody took responsibility for locking it? So therefore nobody felt they had to! So I bought a new phone from Patriot Mobile, instead of going back to Pure Talk! Never deal with Pure Talk again!
Greetings, Howard! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We are unable to unlock devices that are locked to another carrier's network. Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible with PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 19, 2022
We just signed up 3 weeks ago. So far the coverage/calls/texts/data have been fine. However, the entire signup process was not a lot of fun. Customer service is hit or miss. Sometimes individuals are extremely friendly and helpful, other times they are rude and mean. We ordered trade-in kits for our old phones when we signed up. After 3 weeks, we hadn't received them. (We were supposed to get them with our new phones.) I called today and they claim they had no record of receiving a trade-in request on our account and there was nothing they could do. I was given the name of another company, one they supposedly use, and received a trade-in quote $40 less than the one pure talk gave me. It's been such a frustrating experience.
Greetings, T! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. At this time, we are unable to submit a trade-in request after a purchase has been made. We sincerely apologize for the inconvenience this has caused you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 19, 2022
When I switched to Puretalk I was skeptical but hopeful. So far the service is on par with AT&T. When I call customer service I get a real live human being. I first heard about Puretalk on the Mark Levin show. Uncle Mark has never let me down and he won't let America down. Thank you Puretalk for saving me $30 a month on my phone bill and giving me great 5G service.
Hello, Brandon! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 19, 2022
So much more for my money- phone bill is lower and enough data that we canceled our home WiFi... still only using about half the 60gb I get each month. Definitely will continue to recommend to my friends and family. Thank you!!
Hello, Kevin! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 19, 2022
I love your customer service. We are keeping our iPads with you but unfortunately, we are located a lot of the time in the mountains and have not been able to get reliable cell service. Many times we cannot even place a call or call will be dropped or sound is too low to hear. That’s why we had to switch. Regrettably, because I think you are a great company. If your remote cell service improves we’d transfer back.
Greetings, Babette! We regret to hear that you were experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for the inconvenience you have encountered. We are pleased to hear that otherwise, you enjoyed your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. We hope you give us another try in the future! Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 19, 2022
After going through a tough changeover from ATT I saw my bill. The free month promised and not applied. I was told it was too late to apply the new customer deal by CS phone rep. No reason was given and I never received the advertised deal.
Greetings, David! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that you received our 25% off 3 months of service promotion during your initial order. Unfortunately, we are unable to stack promotions and promotions must be applied during checkout. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 19, 2022
While out of my home state, data has not worked. I drove to California and lost data in Texas and didn't get any more until returning. Data should have worked as the rest of the phone service did. I was able to make calls, but Internet and data were unavailable.
Greetings, Goody! We regret to hear that you are experiencing issues with accessing your data. Please accept our apologies for any inconvenience this has caused. Your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 19, 2022
So far, we are satisfied with Pure Talk. We are saving about 50% from our old cell carriers, which is great! We also love that the company shares our values. We miss out on a couple benefits from our old service, such as a carrier app, and visual voicemail. The cell and data service seems to be about on par with our previous service, but sometimes seems a bit slower. For example, a text might take a few extra seconds to send when not on wifi, and sometimes it seems to take email messages much longer to arrive and notify us.
Our biggest disappointment was the activation process. We used the esim, which seemed very convenient, but was painful to initiate. Both of our phones took over a day (while having zero service because our previous service had already been dropped), and required several phone calls to customer support. One of our phones took even an extra couple days, and much more time spent on the phone with customer support. And, when this phone finally got connected and set up, all the data for that line for the entire month disappeared within the first few minutes, and we know this wasn't caused by us. Unfortunately, Pure Talk wouldn't reset this data for the month, offer any sort of refund or anything, and actually blamed us for wasting all the data. That has been our biggest complaint so far.
Hello, Jonathan! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. At this time, we do not offer an app, however, customers may manage their accounts online at www.puretalkusa.com/account/login. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. We do regret to hear that you experienced issues while activating your eSIM. Please accept our apologies for any inconvenience this has caused you. Regarding your data, to help reduce data usage, we recommend restricting background app usage, closing any unused apps, utilizing Wi-Fi when available, and disabling the Wi-Fi assist feature. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 18, 2022
Customer service was very good. Humble quick and cheerful. They all had American accents And weren’t trying to sell me more than I needed but were trying to help me save money. good choice of carrier! They solved problems quickly, too.
Hello, Sara! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 17, 2022
I am very satisfied with Pure Talk. Only thing I don’t like is having to call for my emails vice having them on my phone. Other than that I love it, especially the price, less than 1/3 of what I was paying.
Hello, Jon! We are delighted to hear that you are enjoying your PureTalk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 16, 2022
My husband is getting my texts. I am getting his. I will respond to someone and they will think the my husband responded. Calls are dropped daily and sometimes there is an echo. The internet is slow even at the beginning of the monthly billing cycle. Right now I have 1 bar. I am at work on downtown Sugar Land.
Greetings, Lydia! We regret to hear that you are experiencing issues with service. If you are signed into the same Apple ID on each device, you may receive text messages or other notifications from the other device. You may log out of the Apple ID by going to Settings > select the Apple ID name > Scroll down to the bottom > Sign Out. Then sign into your own Apple ID on your device. Regarding your data and call quality, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 16, 2022
Heard about PureTalk on Clay&Buck. I am now paying about half what I was paying Verizon for 4 lines. I am NOT very tech savvy, but was able to get service changed over without any issue. Service is fine. Voicemail works a little differently. Only complaint: my 90-year-old Mom can't walk into Verizon every time she can't remember how to work her phone.
Hello, Linwood! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! If your mother is ever in need of technical support assistance, she may contact our Technical Support department directly at 1-800-768-4360. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 16, 2022
I was under the impression I would get as good service as the other big cell companies supply, but it has not been the case. It is very poor and I will probably need to switch over to something else when I find the time. Disappointed and inconvenienced.
Greetings, Kristine! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We would appreciate an opportunity to look into this matter further. An agent will be reaching out to you shortly to provide assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 16, 2022
More bars, no dead zones found so far across Central Florida, no problems, no excuses. I was so disgusted with AT&T coverage, no connection through Ocala National Forest, other areas on Florida’s East Coast. So far, beats AT&T hands down! I do not regret switching to Pure Talk. Keep up the good connection and I’ll stay!
Hello, David! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 15, 2022
Service has not improved all that much since I switch companies, maybe can talk a couple of places, I could not before. I think your service is more hype than reality. Would not have changed phone providers had I known.
Greetings, Robert! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > System > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 15, 2022
I have had Apple check my phone for errors or problems and they claim it's "my carrier".
Greetings, Jim! We regret to hear that you are experiencing issues with call quality. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 15, 2022
I am less than 2 mile away from the closest ATT tower and my reception is horrible!! Constant dropped calls, unable to use data and it's pathetic. Even going outside and seeing the tower does nothing. Will try another carrier.
Greetings, Scott! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We would appreciate an opportunity to look into this matter further. An agent will be reaching out to you shortly to provide assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 15, 2022
I am very happy with PureTalk so far. They were very helpful when I was setting up my phone and transferring numbers. The phone service itself is very good. I only have one problem - I don't get any cell service in my house. If PureTalk uses the same cell towers as ATT, that might be the cause of the problem. Anyone who comes into my house using ATT doesn't get service either. In my driveway is good, but not in the house. I use the Wi-fi calling when at home - but would prefer not to.
Greetings, Sunni! We regret to hear that you are experiencing service issues within your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 15, 2022
We moved to Pure Talk to save money. We have achieved that and the phone service has been great even as we traveled from Colorado to Indiana and back. With this service, we now have more data and less cost. Conversion took some effort but it was well worth it.
Hello, Tom! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 15, 2022
You are everything you said you would be and very competitive. When compared to my previous carrier ATT the difference in data downtime was incredible. I don’t know how you do it but whatever it is you should duplicate it.
Hello, Bruce! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 15, 2022
Love Puretalk, service great and cost is phenomenal. My cell phone bill went from $68 per month to $22. I like the fact that this is a veteran owned company with employees who speak understandable English. I will stay with this company.
Hi there, Bernice! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 14, 2022
Was excited to make the switch from AT&T. Unfortunately having to transition our 5 lines a few at time. On August 31st, I tried to add 2 more lines to my current account. I ended up shuffled through 3 different customer service reps (over an hour of my time) without even being told that I was being transferred. To end up being told that I could not add lines. At this time, I am very frustrated and disappointed with PureTalk.
Greetings, Cindy! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. You may add a line to your account by logging into your account portal online at https://www.puretalkusa.com/account/login. Once you have signed in, you will go to Plan >Add a New Line > Select the plan you would like to purchase and follow the prompts. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 14, 2022
Transfer was seamless and cell service is perfect. Just as good if not better that the major carriers which I have had several. I am transferring my wife and daughter. Customer service is much better. No hidden fees. I would like you to add better international coverage in the future.
Hello, David! We are pleased to hear that you are enjoying your PureTalk service and that making the switch was a breeze! Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 14, 2022
I hate the phone I bought from you. It isn't senior friendly and even the basics; checking voicemail, messages, weird things appear on the screen that I don't get. I'm afraid I can't exchange it because I've waited too long.
Greetings, Karen! We regret to hear about the issues you are experiencing with your device. After reviewing your account, we do see that you are past the 14-day return period. To help you navigate your device, listed below is a link to the user manual. If you have any further questions or concerns regarding your device, you may contact our Technical Support department directly at 1-800-768-4360. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback, as it always helps us to improve the PureTalk experience.
https://www.manua.ls/nokia/g10/manual
Reviewed Sept. 14, 2022
I’m glad I switched to Pure talk, I’ve been with AT&T for over a decade and paying a hundred dollars a month for the same service I get with Pure Talk. For years a handful of companies dominated the market until the last four years or so, and now there’s some affordable options out there.
Greetings, Kai! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 13, 2022
I get a new phone and the old sim would not recognize the phone. I talked to 5 customer service people because your phone system kept giving me the customer service prompt instead of directing me to tech help like they said. Took way too long to solve a simple problem.
Greetings, Walter! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 13, 2022
My phone is better than I expected. Still learning what all it can do. Would highly recommend it to friends and family. Also appreciate that it run by OUR veterans. My husband was a vet and the price is certainly affordable. I’m sold and your display in AMAC, that made my decision. Overrall I’m. Very pleased. Keep up the good work.
Hello, Margaret! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 13, 2022
I didn't have a phone to be able to call. Made many attempts to get a new phone online. All I got was computer generated responses that was useless. When I did get a new phone I paid for overnight delivery. It came in 2day delivery. I returned phone. Have not been repaid.
Greetings, Wayne! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and can confirm your refund was posted back to your payment card on 09/09/22 for the amount of $193.49. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 13, 2022
Simply put, I have already recommended Pure Talk to several friends. That tells you all you need to know about our experience with Pure Talk USA. Thanks for supporting conservative causes, for standing up for traditional American values and principles! We were tired of spending our hard-earned money on companies that support woke, politically-correct groups and causes. There are so few reputable conservative services these days, so we were glad to learn about Pure Talk USA!
Hello, Phil! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 13, 2022
We love Puretalk!, paying less than with AT&T and that’s with a corporate discount for 15+ years! We haven’t had even one issue with coverage, and our fam members all have their own plan so no one runs low on data. AT&T is a joke, but that explains why they’re also woke! Thank you Puretalk!!! Please can you also develop an internet package, we would sign on today!
Hello, Jonda! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 13, 2022
Very happy with my new Pure Talk phone service for my mobile phone and my wife's mobile phone. Saving significant money monthly over my old AT&T service. The AT&T service was fine for the time. Although a little pricey it met my needs as a working traveling engineer. Once retired I realized how much more I was paying for service that I did not need. Pure Talk conversion was painless for my wife's newer phone, transferring from my older phone to a new phone and a new service took a few more days to ring out but it was pretty easy.
Hello, Peter! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 12, 2022
I Purchased a new phone and plan to replace the one I had from one of the big carriers. The Pure talk product is just what I need and at less than half the cost I was paying with my former carrier. I tell all my friends how to save with Pure Talk.
Hello, Don! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 12, 2022
We love the price and service that we are getting, customer service was great when we were transferring from another provider. Coverage has been great everywhere we have gone. 5G speeds are just as good as the big companies, voice calls are clear.
Hello, Michael! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 12, 2022
I had virtually no glitches in my service when I switched from AT&T to Pure Talk. I did find out I was not able to make international calls and it was on a weekend and I couldn't do anything about it until Monday. I used WhatsApp instead and had no problems. My voicemail moved over and I did not have to set it up again. Everything remained the same. My switching experience, minus the inability to make international calls, was 99% flawless. Everything corrected itself. I do recommend that you clearly inform people that they need to get a 'switching PIN' from AT&T before they are ready to switch services. I was not told that and it delayed and complicated my switching process. I was not told that I would need this before I needed it.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service! For your convenience, our Customer Service department is open seven days a week, including holidays! Our hours of operation are as follows: Monday – Friday: 8 A.M. to 11 P.M. Eastern, Saturday: 10 A.M. to 9 P.M. Eastern, Sunday: 12 P.M. to 9 P.M. Eastern.
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 12, 2022
N 50th Ave Tampa. I get no service at my mechanic shop at all. One no internet phone don’t work at all. Please help me or I may have to change companies. By Palm River in Tampa Florida my phone don’t work.
Hello, Ezequiel! We regret to hear about the issues you are experiencing with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Service may be affected by terrain or local structures, however, we will provide troubleshooting steps to ensure your devices are properly connected to our network. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 12, 2022
I continue to drop calls and have SMS and MMS messages go through unless I'm connected to wifi. Contacted Tech Support twice with different solutions each time. Bottom line is nothing is getting more reliable and I will not be a customer much longer.
Greetings, Bill! We regret to hear about the issues you are experiencing with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. We would like the opportunity to make this right and will be having a Technical Support agent reach out to you shortly. A private message has been sent requesting additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 12, 2022
The service does not match your map. Some areas I frequently visit have absolutely no service. I am hoping your towers are updated soon. Switching was easy enough but the instructions could have been a little better. The price is good though. Thank you.
Hello, Diann! We regret to hear about the issues you are experiencing with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Service may be affected by terrain or local structures, however, we will provide troubleshooting steps to ensure your devices are properly connected to our network. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 12, 2022
c) The service is too expensive.
d) Too many ads.
After paying $186 for the phone which I could have gotten cheaper elsewhere, finding most apps were not needed and being locked into a deluge of ads plus finding hard to use, even answering a call, I am unhappy.
Greetings, David! We regret to hear that you are unhappy with your Samsung Galaxy A12! Applications may be uninstalled by going to Settings > Apps > locate and select the specific app > tap Uninstall > tap OK to confirm. Regarding the service price, you are currently utilizing our $25 Unlimited Talk & Text + 4GB plan. Since you are an AMAC member, you are eligible to downgrade to our $10 AMAC-exclusive plan, which includes 400 minutes, 300 texts, and 300MB of data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 11, 2022
It was an extremely slow conversion time - it took several days to convert from the old phone system to Pure Talk. I am very happy with the price so that helps. My wife is considering changing over to Pure talk but can't be without phone service for several days due to her job.
Greetings, Thomas! We regret to hear that you experienced delays when activating your service. Please accept our apologies for any inconvenience this has caused you. Once a port request is initiated, it takes anywhere between 1 and 72 business hours to complete. In between this time, you will keep your current carrier’s SIM card in your device until we email you confirming we have completed the port request. This will prevent service disruption while the port is being processed. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 11, 2022
Your voice mail service could be improved by using caller ID to show on my phone's screen who left me voicemail, phone number and the time and date voice mail was left. I like your great rates and ease of payment.
Hello, Jack! We offer visual voicemail which allows users to view their voice messages. At this time, we are only able to guarantee that this feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 11, 2022
Not Using or wanting to use a "Smart Phone" seemed to cause delays in switching services. I was without service for approximately one week. Other than that, I'm happy with the product. Ps: Change comes awfully hard for some of us older folks.
Greetings, Peter! We regret to hear you experienced delays when activating service. Please accept our apologies for any inconvenience this has caused you. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 11, 2022
Excellent customer service and knowledgeable technical support skills. Very patient and personable. Helpful and courteous. Would recommend this company (and I already have). Same cell service towers, but without the fee and hassles of the major carrier companies.
Hello, Gina! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 11, 2022
I was told several times that my phone was compatible with the 3 g shutdown. After hours on the phone with you I was told I needed to purchase a new phone. I did and spent much more time trying to set it up only to find out it was defective. So I've sent it back for a refund.
Greetings, Betty! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible with PureTalk service. We have reviewed your account and can confirm your returned device was received and inspected. We are currently processing your refund. Once it is approved, your refund will be posted back to your payment card. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 11, 2022
I love this service, I was with Straight talk for 14 years paying $55 for my unlimited service… This service is saving me money while also getting GREAT coverage wherever I go… I would highly recommend this service.
Hello, Beverly! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 11, 2022
Hardest part of the switch was waiting to get somewhere with cell service. Once we left home, service set up was completed, and we are happy knowing our money isn't promoting ESG scoring or WEF programs.
Hello, Tamra! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2022
I switched from Verizon and couldn't be happier, not only am I saving over $50/month but I always have service, even in places where Verizon or At&t don't usually have it. The customer service is great as well. Super happy I decided to make the switch.
Hello, Laura! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2022
Your service is spotty in the mountains of northeast Georgia. I do however like that you offer a discount for veterans and law enforcement officers. I will continue to use your service but hopefully the service will get better. Please contact me if needed.
Greetings, Timothy! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 10, 2022
And in here lies the only problem I have. Your billing seems to be inconsistent. One month over the phone. The next well I don't know how? I have no way of contacting you for there is no emails or paper billing. There are times I can pay before the due date and would wish to do so but with no recourse or way of paying. This has become very frustrated. I have tried to remedy this in the past to no avail.
Greetings, Michael! Customers have the option to enroll in AutoPay, submit manual payments online, or contact our Customer Service department. Please kindly be aware that payments submitted outside of Autopay will incur a $5.00 transaction fee. You may enroll in Autopay or submit a payment by visiting www.puretalkusa.com/account/login. Once you have signed in, select the “Billing” tab. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 9, 2022
When traveling not in service a lot. Had AT&T before and was told Pure Talk uses the same towers. Have not found that to be accurate. When traveling to Mexico was not given all the info to be able to use my phone even though I paid more to upgrade to 3G. So far not impressed with the service. Customer service people nice and try to be helpful.
Greetings, Gay! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. We now offer international roaming in Mexico and Canada, this may be added to your line of service by logging into your Account Portal and selecting the 'Add ons' tab. Regarding the service issues you have experienced, please connect your device to Wi-Fi, then go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS version. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 9, 2022
I can't just get a international plan. I have to purchase a card each month, and it takes days to send and receive picture texts. Your customer service was great to get on the program but it took a minute to call customer service once I got Pure Talk because I didn't have the right number, different than Verizon after I got your phones.
Greetings, Rob! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. In order to make an international call, you will need to purchase a $10.00 International PIN by calling our Customer Service Department. This PIN is valid for 30 days, or until the balance has been used, whichever comes first. Regarding the MMS issue, please navigate to Settings > System > Advanced > System Update > If an update is available, please download and install it. Once this has been completed, go back to Settings > SIM Cards > tap SIM 1 > tap the switch beside Enhanced 4G LTE Mode to ensure VoLTE is enabled. Listed below is a link to our APN settings, if you would like to input them yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 9, 2022
Poor poor coverage in my working area of central Arizona… When I started it was only OK in the last two weeks to three weeks. It’s gotten to be zero coverage for me to make a call or do my business… I’m working on getting back to Verizon.
Greetings, Paul! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Coverage may be affected by terrain or local structures. We would appreciate the opportunity to troubleshoot this matter further and will be having a Technical Support agent reach out to you shortly. A private message has been sent requesting additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 9, 2022
I love the coverage is exactly the same as my previous wireless carrier because the same towers are being used. It’s good value & you can even add insurance if you drop your phone a lot like some people! I would gladly recommend Pure Talk if you’re thinking about making the switch.
Hello, Ashley! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 9, 2022
The older phones were not compatible with the new service. Had to purchase two new phones ($1200.00) to get the service to connect. This took about two weeks. Now after the connection was made and things are working, it is OK.
Greetings, Donald! We are pleased to hear that your PureTalk service is functioning properly! Please accept our apologies for any inconvenience you have been caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 8, 2022
So far I like the fee. I did get a new iPhone from you (5se or 5c?), This phone or your service plan shuts my phone off or just stops playing a video or podcaster frequently. Do you think it is related to your service or a broken phone?
Greetings, Joan! We regret to hear about the issues you are experiencing with your iPhone SE. Please accept our apologies for the inconvenience you have been caused. Each device purchased from PureTalk includes a one-year manufacturer's warranty. We recommend reaching out to Apple directly for available troubleshooting or repair options. They may be reached directly using the link below. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.apple.com/contact
Reviewed Sept. 8, 2022
I was concerned about coverage, and the only time I had a problem was in Herreid, SD. I tried sending a text message and it would not send. Also Battle Mountain, Nevada, as I made numerous phone calls along with text messages with no issues.
Hello, Keith! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 8, 2022
I wish the service area was a little better. Have a lot of dead spots where we live in northern Idaho and do not get service at our home. Have had to install a cell booster which helps a little but not much.
Hello, Robert! We regret to hear that you are experiencing service issues. Please accept our apologies for the inconvenience you have been caused. With your devices connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS version. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 8, 2022
The services provided is not as advertised and is not as user friendly as promised. I still heavily rely on my T-mobile network for important business matters vs. Pure Talk. Just as expensive to the other networks when you factor in the data plans.
Hello, Myroslav! We regret to hear that you are not satisfied with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. We will be sending you a private message to gather additional information regarding the service issues you are experiencing. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 8, 2022
I was told before signing up that I would get the first month free and $30.00 per month. I haven’t had a free month and I pay $57.+ per month. I enjoy the service but I would like for promises made to be promises kept.
Greetings, Dorothy! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. After reviewing your account, we confirm a promotion was not utilized during the initial order, therefore the free month of service was not applied to your account. We have applied a free month of service to your account as a one-time courtesy. Regarding the monthly payment, you are currently utilizing our $45 Unlimited Talk & Text + 20GB service plan, and have enrolled in a device protection plan. Due to the device discount, you are required to remain on either our $45, $55, or $65 service plan for the duration of the conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 8, 2022
The coverage is great and the plans can be chosen for our individual usage and we can use our phones in what before were limited reception areas. Very glad we switched to Pure Talk. Would definitely recommend to family and friends.
Hello, Verlayne! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 7, 2022
First of all, we was told if we got someone signed up that we would get a reward. I signed my sister up and she was told she would get a reward for signing up. So apparently it was done wrong and we was just told verbally and no one filled anything out. So I found out that neither my sister and I do not get a reward! Plus, let’s talk about price. We changed to PureTalk from AT&T to get a better pricing. I then got to seeing that before the month was up my data was almost up. And I stay around WiFi 90% of the time. So here we go instead of having to worry about data we went with unlimited data. Now we are back to exactly the same price we left from AT&T!!!! Not really impressed with all of this. We should of just stayed where we was. I can’t recommend it to anyone else due to the fact we was lied to about the rewards. And the pricing is no different.
Greetings, Fred & Rhonda! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 7, 2022
I needed a new phone when 3G phone was no longer supported by AT&T. I heard about Pure Talk from a friend. I appreciate that it is Veteran owned as I am a Marine Veteran. I also like that your support and sales staff are here in the states. The process was quick and simple due to well trained and friendly representative. I am however somewhat disappointed with the Galaxy A12. I will contact your support staff to see if they can help me resolve some issues. I have recommended service to others.
Greetings, John! We are delighted to hear that you are enjoying your PureTalk service! Regarding your device issues, we would appreciate the opportunity to investigate this matter further and have sent you a private message to gather additional information. Thank you for your feedback and for your service, it is greatly appreciated!
Reviewed Sept. 7, 2022
I started an account with a new phone. (Nokia 6300) I was not familiar with anything beyond a flip phone, but I figured if I needed any help getting it set up, I could get that help. First, I couldn't get the sim card installed so it would function. By the time I got that down, the phone still indicated it wasn't reading a sim card. At that time the tech service person had hung up on me. After a week I called again and explained what happened to a customer service person. They were helpful and sent me a new sim card. Once I installed it, the phone indicated it was reading a sim card now. I tried calling my landline to test it and I got a message saying that it couldn't place the call unless I was part of a network. I called back and again was sent to tech service who read off a few suggestions and then hung up on me. Not sure where to go from here.
Reviewed Sept. 7, 2022
Great service and price. Had a few months now and no problems. Previously had ATT and Twigby, can't beat Pure talk. Also love that it gives a Veterans discount. Customer service is unbeatable, solved minor problem very quick and easy.
Hello, Laurence! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 6, 2022
Everything is great. I came to PureTalk on the recommendation of Ben Shapiro. I wanted to get away from big tech AT&T because it felt untrustworthy. Right now, I have a rate I can afford, with all the features I need, in a great phone from you all. So I am a happy customer and do recommend you to others. The signup was a little clunky but it doesn't mar my overall goodwill about you all. Thank you.
Hello, Michelle! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 6, 2022
Had to call customer service several times because MMS items would not download. To be clear (photo sent through messages app). Even reset phone completely a couple times. I have been doing my own work around by going into access points like I am going to change, but don't, save them again and the message will download.
Greetings, Deanna! We regret to hear that you are experiencing issues with receiving MMS. Please accept our apologies for the inconvenience this has caused. Our goal is to always provide an optimal customer experience, including one-call resolution. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Sept. 6, 2022
A company that delivers wherever you are located without surcharges. Although a user for just a few months, Pure Talk has not added any fees to my bills. The voices always come through clearly without any static or other background noises/
Hello, Claire! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 6, 2022
I have had a couple of issues since I switched but they were taken care of in time. I will wait and see how it goes from here. I travel a lot and I don't like having problems with my phone when I am on the road. I do like the plan and so far the service and I would recommend people to give it a try as the price is right.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 6, 2022
Very happy with PureTalk. We must live in a dead spot for cell networks. So far PureTalk has been the best low cost provider we’ve tried, and we’ve tried many. No dropped calls or “no service” problems. Great value! Please don’t change anything!!
Hello, Don! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com