PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,971,908 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 29, 2023
The lady who helped me understand the increase and time on my bill, was very helpful and enjoyable to talk to. We had numerous blocks because of my lack of knowledge about computers and cells but we laughed our way through it. Excellent experience.
Hello, Anna! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We are absolutely pleased with our experience and service with Puretalk. We’ve never experienced any service issues or dropped calls. We travel in an RV and have had great connections while traveling. We have recommended switching to several friends and family who have had issues with the “big” cellular services such as pricing, lost calls and just plain poor customer service.
Hello, Bob! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Very pleased with service. Only one request: make service compatible with Apple Watch. I must pair my watch with a phone so with this function, I'd move all my numbers to Pure Talk. Right now I get very good connections wherever I am located. Just as strong as the signal from AT&T.
Hi, James! We now offer service for Apple Watches! To learn more, you may visit our website at https://www.puretalk.com/apple-watch-support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I had a question regarding signal strength and I had to diagnose the issue myself due to excessive wait time on the phone. This was the first time I tried to get support from PureTalk and I was really disappointed.
Hello, JR! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. While our Customer Service team is always happy to assist you by phone, you can email us using our Contact Form at https://www.puretalk.com/contact and via social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I have been so very happy with my service and the support people....There have been no problems with dead spaces....The savings have been great also and I feel like you employ some of the nicest people! The transition from my old service went very smoothly...The few glitches were my issues but your wonderful staff helped me resolve them in no time at all. My sister changed to your service also and said that she is also so very happy ....
Hi, Mary! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am very happy that I changed my service to Puretalk. The service is great. I have never had a loss of service or a dropped call. As good as service of the big phone companies and I pay a lot less. For any questions I have had to ask I received prompt service and good information. I am very happy with my change to Puretalk.
Thank you for switching to PureTalk, Patricia! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
So first of all, I called my visa card number, they are now issuing me a new card. So I use the different charge card and when my new. I will call you with the new number when I received the card. Thank you. The young man I spoke with took good very care of me. I am very happy with Pure Talk.
Hi, Dottie! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Once you receive your new card, you may update your payment method by contacting Customer Service or through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab and choose Change Autopay. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I wish that we had unlimited data like the major phone companies have for around $30.00 or home based internet service. Other companies offer this service and I think that you should offer it also. Also, I would like to see deals too on a new phone if I trade in my old phone.
Hello, Joseph! Currently, we offer two plans with unlimited data: the $55 Unlimited Talk, Text & Data with 20GB Hotspot plan and the $65 Unlimited Talk, Text & Data with 30GB Hotspot plan. You may order a new device and trade in your device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I switched to PureTalk a couple months ago. I had AT&T for almost 25 years. With PureTalk, my bill was cut in more than half! The service is so great and the people there really care and want to help. Not to mention all of the incredible work they do for our Veterans. I love knowing my money is going to a company that represents my values. They have a customer for life. (Thank you, Jesse **!)
Thank you for switching to PureTalk, Justin! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Sometimes when I am talking on the phone, the sound is staticky, and hard to understand. The sounds seem broken up and is hard to decipher. Almost like the snow on a television. Other times the sound is much better. It can be very frustrating to try talking when it is staticky.
Hello, Wayne! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Switching was easy. I'm planning on switching the rest of my tribe once their phones are paid off. The reception is just as good as what I had with Verizon at 30% the cost! Epic!!! I highly recommend PureTalk to everyone. Can't wait to get the rest of the family switched over.
Thank you for switching to PureTalk, Tracy! It's fantastic to hear you're receiving great coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Phone service is as good and maybe even better than I was getting thru AT&T. Have not had to call customer service but they were very nice when I signed up. I like that the price does not change. It makes it so much easier to plan a budget. I do not like these surveys, I usually don't do them.
Hi, Nancy! We're excited to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
My wife and I are regularly in the nearby small town of Damascus Virginia and PureTalk’s coverage is very weak here. U.S. Route 58 runs through town and I would expect PureTalk to have a stronger cell signal. Unless this improves, we are likely to return to Verizon. The savings are not significant enough to put up with such a weak cell signal.
Hi, Kevin! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Pure Talk was a good value initially. Now, in 2023, there are a number of different options that are a better deal than what I have right now with Pure Talk. Other carriers are offering significantly cheaper plans that include unlimited mobile data. Since Pure Talk doesn't proactively bring existing customers plans more in line with other carriers, I'm considering switching.
Hi, Jason! We completely understand the need to get the best value for your money. Please let us know if you have any questions or concerns regarding your monthly billing. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The tech support has been amazing. We went thru both phones completely and made many changes. Unfortunately the issue still pops up, especially on my wife's phone. I'll call back at a convenient time in the future. Thanks for all your help and understanding. You support team is amazing and talking to a live person is a huge bonus.
Hello, Kenneth! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Courteous and professional personnel. Easy to deal and talk with your personnel.Always ready to assist with any issues that may arrive. We switched to Pure Talk from another carrier for better rates and their support of the members that serve this country (current and veterans).. Keep up the good work.
Thank you for switching to PureTalk, Fred! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When we switched over to Pure Talk, our bill from AT&T was $160 for 2 phones. Pure Talk lowered it to about $48 for 2 phones and the service is identical. I had trouble on getting 1 phone switched but customer service and Tech support were outstanding. They stuck with me till we got it fixed.
David
Thank you for switching to PureTalk, David! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
So far it has been good with Pure Talk. As you know your customer can not be truly rated until there is a problem and how it is resolved. But for now, it is excellent and I’m recommending to other people to try. The transfer from my former provider to Pure Talk was very smooth and did not have any noticeable diminish to my service.
Hi, William! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We are satisfied because of the price however, one of our phones has to be in a certain location for reception and we have some dropped calls. Reception is not that good overall. Sometimes you have to set the phone in a certain position so that you don't lose a call. Caller sometimes cannot hear us that well. We bought a generic booster but it does very little. I'm thinking about trashing it. I think the system would work fine if we could get some kind of antenna installed that is made specifically for the Pure Talk Phones.
Hello, Gary! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The person who helped me was patient, respectful, and easily understood. It was as I'd hoped it would be, an experience that was easy, efficient, and painless! On the other hand, why in the world am I subject to Terms of Use and a non-incentive affirmation merely to provide PureTalk with my feedback???
Hi, Steve! We're happy to hear you had an excellent customer service experience, as this is our top priority. Customer feedback is vital to us, as it helps us to improve the PureTalk experience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Pure Talk has provided us the best service we have ever had at the best price ever. We were with one of the big companies for many years and we were never treated as a valued customer. We switched a couple of years ago. Pure Talk made it easy to change and treats us right!
Phenomenal, Linda! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
It is better than the service I previously had and much less expensive. I now use my phone for streaming and web surfing, both of which I would never do before this. I only would do that when connected to wi-fi. Now while on the road I can search local gas prices if I need to. I stream when I'm stuck waiting somewhere. I love that.
Hi, Kenneth! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I first learned about PureTalk, years ago, by the mention by Clark Howard on radio. Soon afterward, I began using your service. My wife moved her plan to my account to get the advantage of the multi phone discount. Many years later, I have a total of six family phones on my account. I still am convinced Pure Talk is the best and most economical service available. In addition, you have added now benefits without increasing costs. Just great!
Thank you for switching to PureTalk, Paul! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Great veteran owned company, everyone in the company that I spoke with, understood my questions, and I understood their questions. I highly recommend everyone switch and save money. Also, get great customer service from people who want to help you with any questions and problems you might have with your cell phone, they also have a variety of cell phones to choose from if you need a new cell phone.
Wow, Danny! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The quality of service is NOT quite what I had with AT&T and you are supposedly using the SAME network. Often, calls between my wife & myself are sporadic or have "buffering" (?) issues - ESPECIALLY when using FaceTime --- WHEN the call goes through. NOT planning on changing networks, however, if we ever miss an emergency.... THAT could persuade us.
Hi, Danny! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I was recently deer hunting in Gays Mill, Wisconsin, and could not get any service for phone calls unless I was in my tree stand, on top of a huge hill. Last year I had Verizon, and I could make calls from town, the restaurant, and where I was staying. They even had wifi at their house, and I still couldn't make a phone call. I'm not very happy with that.
Hi, John! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I seldom use my cellphone other than when I am out of the house. That is why I have chosen the least expensive plan. It would be nice, however, if the minutes would accumulate in the event I were to need to use more occasionally. In two years, that has not been the case. Thank you, Dan
Hello, Pastor Dan! Currently, minutes do not roll over for our AMAC plan. Please accept our apologies for this inconvenience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been very pleased with PureTalk. If I was to say one thing that kept me from giving 5 stars is that it is very frustrating trying to talk to someone at pure talk that isn't very good with English. That has happened more than once. Other than that pure talk has been great.
Hi, Warren! We're happy to hear you're enjoying your PureTalk service. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I already told some that I'm not impressed. Voice mail sucks and my "5g" service is very spotty at work and it seems that if my phone can't connect to 5g it won't connect to anything. When I had T-Mobile I paid just as much and got better service. You claim to be just as good but you are not. You claim to have as good service but you don't.
Hi, Douglas! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
So far everything is good, have not had any issues. Customer service is fantastic. Answered my questions before and after signing on. I do only get 2 bars which is surprising since I live next to the expressway where towers are located. Have always had that problem with AT&T. I do wish current members could get discounts on iPhones. I need a new one.
Hi, H Gregor! We're thrilled to hear you're enjoying your service and receiving great customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Hey, I do appreciate the decent service at a reasonable price. I also like the fact that you can get credit when you refer someone else to the phone plan. However, I wish you could change the amount paid so you can pay ahead by a couple of months if you get some extra money.
Hello, Dustin! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Product Support with inferior phone products (Blu G40), Product Support is non-existent with respect to problem resolution, also product knowledge is lacking on Blu G40. If you're Really concerned Do Not offer inferior performing products! Everyday owning two Blu G40s is strenuous! My requests multiple times to Product Support for replacement of these inferior phones was a complete waste of my time and effort.
Hi Dino! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Though our Customer Service team is always happy to assist you by phone, you can email us using our Contact Form at https://www.puretalk.com/contact and via Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, which has always helped us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I called regarding my cell phone and it possibly being obsolete, for latest software updates. I learned that was the case. Since that was the case I inquired about the possibility of purchasing a new one from Pure Talk. The answer was you do not have any sales/specials at that time. We signed off very cordially. Thank you. Bill
Hi, Bill! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
PureTalk provides great service at a very reasonable price. I was with another cell phone carrier for more than 20 years, and I was paying more than twice what I am now. I'm sticking with PureTalk! I've had very little interaction with customer service, but when I have, they are very friendly and helpful.
Thank you for switching to PureTalk, Jeanna! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We had some trouble when first switching providers, but when we called for customer service we were helped by courteous, patient, and knowledgeable staff. We have been very pleased with the coverage. Because of this "one thing", I will not give PT five stars. One thing that makes me very angry, this new $2.12 service charge that you won't come right out and admit OR add to the monthly bill. Yes, it may be required by the US government, but fess up, explain it, and REALLY add it to our bill since we apparently HAVE to pay it anyhow! And yes, I'd love an explanation- in English!
Hi, Beth! Although we're happy you had an excellent customer service experience, we're sorry to hear that the taxes on your monthly billing are unclear. Please accept our apologies for any inconvenience this has caused. Beginning October 1, 2023, PureTalk will charge a Recovery Fee for all customer transactions. The Recovery Fee is charged to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. It also incorporates a flat fee per transaction to cover additional administrative fees. A notification of the upcoming change was sent to your email on 09/01/23. To learn more, you may visit https://www.puretalk.com/terms. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Great company, excellent service, at a great price! PureTalk has provided an excellent service that's equivalent or better than other national brands that I've used in the past. I've been very satisfied with this service provider over the years and have no complaints. I'm very happy that I gave this company a try.
Hi, Jimmy! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
All good. PureTalk is customer-friendly, costs less and supports people we can count on to NOT support things we don't believe in. Our 21-yr.-old son has his phone with T-Mobile, but we're eager to change that very soon. I'd also like to talk to someone in PureTalk's marketing division, because I have an idea that's worth considering.
Hi, Roger! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. You may contact media.inquiries@puretalkusa.com to relay your suggestion. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am extremely happy with the price and unlimited terms of my Pure Talk program. I am not as happy with frequent dropped calls. I almost never had dropped calls with the much more expensive Verizon program I had. My friends on ATT or T Mobile do not have these dropped call issues.
Hi, Laurence! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I swapped to Pure Talk from Google Fi. Data coverage under Fi was unsatisfactory and I have not had that issue with Pure Talk despite living in a more rural area. Customer service and tech support have both been superb in assisting us with phone issues. The value for service has also been acceptable and highly competitive with other service providers.
Hi, Craig! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I like PureTalk and the service they provide. Their support has been helpful when I have needed it. The only thing I don't like is the requirement that the bill must be drawn by them from the user's bank account, rather than me setting it up to autopay from my bank.
Reviewed Nov. 29, 2023
Never had a problem changing over to PureTalk. In fact that took less time than when I was with ATT. Customer service is great and my service has not changed at all since I became a customer. Still get really good service. I like how easy it is to contact customer service and get help anytime I need it on my account. The waiting period is very short when I call before I am connected with a live agent. The cost of PureTalk is less than half of what I use to pay ATT. I really like that Pure Talk is veteran owned and operated. It feels nice to taken care of by people who really care about this country.
Hello, Christine! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have 2 phone lines. Great service. Patriotic company. Customer service in USA. Happy to be on PureTalk. Veteran owned. Coverage is great as I live in a rural area. I will add a third phone line once my work does not provide a phone anymore - when I retire. I highly recommend PureTalk to my family and friends. I have a son in the military, once there is more coverage internationally, he may switch as well.
Hello Todd! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Had a great experience. All employees were easy to understand and very knowledgeable the price and savings are wonderful. I appreciate the note before our monthly fee is taken out of our account. Hope to upgrade our phones soon. We have never had a problem with our network wherever we travel. Always great coverage and easy access. We have told many of our friends and family how happy we are with the service and price of Pure Talk. The great cost of doing business with Pure Talk is the biggest reason we decided to try them and have been pleasantly impressed with the savings and hopefully the phone upgrade in the future.
Hello, Gail! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
The phone we are ordered we can not hear on it. We have it turned up to 15 but still have problems. Also we have called twice to find out how to transfer number from old flip top to new flip top and got two separate answers neither worked. Please advices us on what else that can be done so maybe we can get better volume on this phone.
Hello, Judy! We're sorry to hear about the issues with your device volume. You can return your device for a full refund within 14 days from the date of delivery. Please see our Device Return Policy at https://www.puretalk.com/return-policy for more information. Also, all phones purchased from PureTalk include a one-year manufacturer warranty. You will need to contact the device manufacturer to determine the coverage details. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Very happy with Puretalk. As described by Hannity and Levin. Unhappy I could not get the phone # I wanted ported over. But, oh well, what the hell, right? Very good service in all locations. No interruptions anywhere. No need to call your customer service # for any reason. Be happy!
Wow, David! We're delighted you've received such excellent service since switching! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have experienced good service with Pure Talk. I have not received my veterans discount. Keep up the good work. I would like to wish your whole organization a blessed holiday season and a very happy new year.
Hello Todd! We're delighted to hear you're enjoying your PureTalk service! We offer a 15% military discount for all active-duty military and veterans. Active Duty Members can email their full name and date of birth to receive the military discount. Retired/Veterans (Non-Active Duty) - send a copy of their DD214 form (with redacted SSN), VA ID card, or a State Drivers License showing their veteran status. You can email your information to us.military@puretalkusa.com. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
As an AMAC member, I had heard about PureTalk for some time, then finally decided to switch. We replaced service for our 2 cell phones and for our home phone. PureTalk sold us a Nokia phone to replace our home phone and helped us port our numbers to PureTalk. The Nokia phone is OK, but our old phone used to tell us who was calling instead of just displaying a number. We miss that feature, but the service is great!!
Hello, Ron! We're delighted to hear you're enjoying your PureTalk service since switching. We regret to hear about the issues that are occurring regarding Caller ID. The Caller ID should display as Wireless Caller and your phone number. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Overall I am satisfied with PT. But, the reason for the 3 stars is your not allowing someone to text with over ten people. If you are dealing with a group it leaves you out, i.e. big groups like family, church, business. What's up with this, Another problem. I tried to call twice last week to talk to a service agent and never got an answer. I was looking into buying two new phones.
Hello, Clifford! We're happy to hear you're enjoying your PureTalk service. As an existing customer, you can log into your Account Portal, select Replacements, select a phone number from the drop-down menu, and select a device. At this time, PureTalk allows up to 10 recipients for group text. We're always working to add new technologies that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Needing a new phone, I contacted PT because I have been with them for 5 yrs. The deals were Bait & Switch like, and not great at all. After paying for more than I had hoped, I found it will likely take 4 days to get it so, I am without a working phone for 4 days. And, I found out by chance that I am eligible for Vets discount. Not overly impressed.
Hello, Free! Thanks for your service! Please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account. To receive the device discount, you must activate a new line of service. We do have financing options available! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I had received threatening texts about cancelling my account from PT and this does not make me very happy at all. As well I believe I am being overcharged for some of my account. It seems to me as I have done some checking around that I can get a better deal with Patriot Mobile.
Hello, Doug! We regret to hear you're unhappy with the payment reminder notices. Please accept our apologies for any inconvenience caused. Our automatic billing system will attempt to process a payment for seven days. After the seven days are up, the account is at risk of being deactivated. You may review your billing invoice and tax breakdown by logging into your Account Portal and selecting the Billing tab. Thank you for being a PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
In our travels in our state and down to Florida we were unable to use Google maps for navigation because we could not get enough priority to receive a signal. This is a major concern for us. We are considering changing carriers.
Hi, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
In several areas I have spotty service and when go from wifi to just mobile my calls drop as soon as the other person or I pick up. Then I have to restart my phone to get it to receive or make calls. While with Verizon I had none of this issues.
Hello, Bruce! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Please accept our apologies for this inconvenience. For optimal service, ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I changed to Pure Talk and have been very pleased with their performance. Recently they also added free international calls to certain countries and as I have family that live in the UK. This was a HUGE plus for me. I would recommend Pure Talk to anyone looking for reliable low cost and consistent service.
Thank you for switching to PureTalk, Michael! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
"Dear JON, Thank you for being a PureTalk customer. Because we value your feedback, we hope you will take a few minutes to share your experience with us." You asked so I will tell you. Having been a long time customer of Verizon I heard the promotion on Sean Hannity's radio show. Being a veteran I signed up. Coverage service is below less than what I received with Verizon as I am now on the AT&T network which in my area is substandard vs. Verizon. This is not a deal breaker but the difference is notable. A deal breaker is the most recent revelation that AT&T is collaborating with the Federal Government by providing public phone data to be processed and analyzed. It appears the Executive Branch has implemented a work around of my Constitutional rights. This information should alarm everyone.
Hello, Jon! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I have 5 house phones connected thru my internet service. I have had no problems with local or long distance calls. I am very satisfied with the service and cost and I highly recommend True Talk service,! If you are looking for great phone service at a reasonable price, Pure Talk is the answer. Give it a try, you will be glad you did. As you can see, I did and I am!
Hello, John! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
When we changed from Verizon it was simple and seamless. The instructions were easy to follow, We cut our phone bill more than in half. The only time we had to call custoner service, they were very helpful and resolved our problem straight away. Verizon continues to send emails offering us deals if we change back, but why would we. Very happy!
Thank you for switching to PureTalk, Rick! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Nov. 29, 2023
I initially called to sign up with PureTalk in July 2023. I received a postcard from AMAC advertising a free phone and paid membership if I chose an unlimited plan. When I called the rep said they have ended that special! I was put on hold numerous times while he spoke with a supervisor. He offered me a new plan with a new special that I was required to pay a discounted portion of the cost of the phone. I agreed. I was told I will be charged once I activated the phone.
Due to travel and issues with my current phone, I didn't activate it until August. I had questions while activating the new phone so I called pure talk. I explained my charges and the rep said in July the special was still going on with AMAC! I could have been offered the original offer, not the new special and a different phone. I also was not made aware of the 30 month contract I was under with the new offer! I am very unhappy with the customer service. It's very disappointing that I can not recommend pure talk to others. Mostly because I believed in the philosophy of pure talk. I've heard numerous conservative talk shows endorsing pure talk. Oh and my phone is the worst phone I have ever owned!
Hello, Jamie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. The 30-month conditional sales agreement terms are verbally agreed to at the time of purchase. To review the terms of the agreement, you can log into your Account Portal at www.puretalk.com. Once logged in, select the 'Billing' tab to view the agreement in a PDF format. -C.H.
Reviewed Nov. 29, 2023
1st time I was asked to review this product/service and I have nothing but praise for this company thus far. I'm enjoying the service and the changeover was handled smoothly. I also am in agreement with this company's corporate attitude. I would recommend this product to anyone who isn't "woke" or to someone who is trying to wake up.
Wow, Darrell! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Couldn't be more pleased. Have never had an issue with the service and your customer service people are so pleasant and easy to understand. Had an issue with my iPhone and they immediately diagnosed the issue and set me up with Apple. Just love PureTalk. I recommend Puretalk to everyone!
Wow, John! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Not the best cell phone service. I barely get one bar on signal strength and I live in an area where numerous AT&T customers live. I can take my cellphone, an Apple 6S, to their home and get one bar of signal strength and the neighbor is getting full signal strength. Lots of my incoming and outgoing calls fail and voice quality is not optimal. It’s like my signal is being throttled by AT&T. I only use Pure Talk for home service and it’s barely acceptable. Might have to change service if it does not improve. Only costs $18.50 per month but my main complaint is lack of reliability.
Reviewed Nov. 29, 2023
I was told I had high speed coverage in my area but I haven’t had high speed since I switched to PureTalk. I’ve driven across four different states and still never seen high speed. I don’t know if my phone just doesn’t do good on AT&T towers but it was way faster on Verizon.
Hi, Robert! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
When I became a Pure Talk customer the computer said my phone was compatible. When I got the card Technical support said it wasn't. I was connected to another person to possible purchase a phone. She was able to connect me. After a month the phone didn't work and I was told again it wasn't compatible. While waiting for a supervisor the phone started working again. I would purchase a phone from you BUT I will not pay a price other than new customer. I will go to another company before I replace a phone that works on another network and was told it was compatible on yours.
Hello, Doreen! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. A private message will be sent regarding your account.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
PureTalk is very reliable and affordable. Their website is easy to use and there are lots of options to customize your phone plan. My daughter bought her phone from PureTalk as well. Delivery was fast and it was the best price. We are very pleased with their service all the way around.
Hello, Sarah! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Service is excellent. Phone purchased through Pure Talk, Nokia 2780, sucks. Cheapest construction I have ever seen. Cracked and broke at hinge. Nokia wants shipped back. Cannot be without a phone for the weeks that it will take their repair facility to diagnose and decide if/how to fix. Using a broken phone. Now having to shop for rugged flip phone that will add to my expenditures around $200. Not fun.
Hello, John! We're delighted you're enjoying your PureTalk service. We regret to hear about your experience with your device. A replacement device may be purchased from PureTalk or a third-party retailer. Please ensure the phone is 4G or higher, VoLTE capable, and uses the GSM network. We cannot guarantee services from a device purchased from a third party. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I needed a new phone but since I already was a Pure Talk customer I couldn't get the $50 phones. And the phone that I wanted you were almost $50 higher than Amazon. It was very disappointing. It seems to me that as a customer in good standing for going on 4 years you could cut me a little bit of a break. I have been happy with your service. There have been times when I don't have service but everybody has that problem. I was surprised when I was in Canada in October that I had no service. I thought I would but I guess that's an additional amount of money that needs to be paid. Since I was only there one and a half days, one night it wasn't worth it.
Hello, Rita! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. PureTalk now offers international roaming while traveling abroad. Once you log into your online portal, you can purchase a one-time roaming or recurring credit. We have provided a link below for more details at https://www.puretalk.com/international-roaming.To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Your company has been very prompt and courteous in serving my account and explaining any issues that are resolved quickly. A+. I have been a member for several years now, and believe that I will continue having only the service, but eventually, a new phone, too. Good job, and great work! Happy holidays to you and your colleagues.
Thank you for being a long-time customer, Herb! We're delighted you've received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I appreciate your service. BUT, you only offer free or heavily discounted phones to new customers. Old customers need upgraded phones also. I am a loyal customer and will continue as one. I just don’t like or appreciate that as a loyal customer I will have to spend 100% more than a new customer who may quit PureTalk after the phone is acquired.
Hello, Rick! We're delighted to hear you're enjoying your PureTalk service since switching to PureTalk. To receive the device discount, new/existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Very disappointed with your service, my unlimited Internet, was always limited, after premium would go up, shortly after my payments, my unlimited high speed Internet would run out, you said no one could actually give full hi speed Internet. Well after I left you all I now I have It Cricket, as advertised full unlimited high speed Internet, only 55.00 dollars monthly, never runs short, always high speed, thank you James Rodney **.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. Once you reach your allotted high-speed data, the speed throttles to 256kbps. The data speed is slowed instead of charging our customers for overage fees. Thank you for your feedback, which has always helped us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I have been enjoying using PureTalk for several years and have had no problems. PureTalk has been better than all the other companies I have used since beepers were invented. The customer service has always been courteous and helpful. Thanks very much for the great quality of voice calls and the steadfast data.
Thank you for being a long-time customer, Eric! We're pleased you've been enjoying your PureTalk service since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
The best thing I can say about Pure Talk is that I never think about them. Everything works as it should and the monthly costs are more than competitive. Great Company! Oh, yeah, and they are veteran owned-the cherry on the top! Keep up the good work. I tell everyone about how good you are and how happy I am having you as my cell phone provider.
Hello, John! We pride ourselves on being a veteran-owned business. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Relatively satisfied. We wish our monthly bill was just a bit lower, and that we also would've been given a free phone like new subscribers were! Other than that, we've been pretty pleased with the service. We're also please that Pure Talk is operated by Veterans and very conservative-friendly. Keep up the good work and looking forward to future improvements.
Hello Karla! We're delighted to hear you're enjoying your PureTalk service since switching. You are more than welcome to upgrade or downgrade your plan at any time. You may log into your online account by visiting our website at www.puretalk.com to make the necessary changes. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I requested roaming services while on a cruise ship. Had it added but didn't seem to help service. On return home, requested credit for the service and was told credit would be given. Credit was given but was $4.00 short. Was told the $.4.00 credit would be given on next billing. Waiting for that credit due any time now.
Reviewed Nov. 29, 2023
My phone was not working from Nov 19 until Nov 22nd. I contacted Pure Talk online and only received a generic answer on numbers to call for help. If I could have called those numbers, I would not have needed your help. I also tried to order a new sim card because I thought that might help but it would not go into a cart. I got the same "call these numbers" response.
Hi, Angelika! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
The last phone which I purchased, a Galaxy A3os, is one of the worst phones I've ever owned. It's extremely slow and constantly requires updates. Also, Pure Talk only gives deals for new customers. Rarely ever for existing customers. You should give existing customers a break on their bills based on longevity. Perhaps on a 6 month increment basis.
Hello, Jason! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
When we are not using Wi-Fi. The ”service” is very bad, most of the time. Little or absolutely no connection at all. At times my wife’s number doesn’t connect when mine does!! Aren’t we supposed to have some bars that work when we are not using a Wi-Fi ??? We are about to cancel and go back to our previous carrier if this doesn’t get better.
Hello, Victor! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Call Lynn. Spoke to Gage, who in turn sent me to customer service. He was really nice. Pure Talk is lucky to have him as well as the next person I spoke to was Halle. Love this company. Absolutely fantastic that it’s a Veterans driven. They keep treating the customers right in the employees right. I’m a very happy. customer.
Hello, Diane! We're delighted to hear about the incredible assistance Gage provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have had nothing but a great experience since signing on with Pure Talk. Very reliable service. I greatly appreciated the increase from 6 to 10 on my GB's. It was a very unexpected increase on my plan. You don't get increases that large on anything these days considering the current state of economics.
Wow, Laurence! We're delighted to hear you're enjoying your PureTalk service since switching! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Onboarding was smooth and continued service has been great! Billing is flawless and there have been no interruptions in service. Customer service personnel have been fluent in English which makes it easy to do business with. Only time I needed to communicate was to remove insurance that I did not want after signing up.
Thank you for switching to PureTalk, Kenneth! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Nov. 29, 2023
How can I give you a rating? I use PURETALK, I pay the monthly charge, I forget about the fact that you are in the background for the next month and everything goes smoothly. Keep up the good work - I've been a happy Puretalk customer for years. I haven't had to contact you about problems, so I can't rate you on that score.
Thank you for being a long-time customer, Jack! We're pleased you've been enjoying your PureTalk service since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
The price is average, about $15 less than AT&T however the coverage isn’t as good as AT&T. I’m a truck driver so travel the roads. Couldn’t get a data plan for my iPad because of iOS version, however AT&T can provide a plan for my iPad. Still evaluating whether I’ll stay with PureTalk.
Hello, Michael! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I love the price and service. The reason The reasons I Chose PureTalk was the price, it was an AT&T tower/service, and I thought it would work in the Gulf of Mexico where I work on the oil rigs. It doesn't. It doesn't work off the AT&T oil rig towers in the Gulf of Mexico which is a major disappointment.
Hello, Coy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Service has been good, even for our son living off grid in Washington State! We were able to add more data to his plan so he could do virtual college classes in a national forest. There have been just a couple technical or service glitches, but these have been handled politely and professionally. Really happy to be PureTalk customers!!!
Hello, Ginny! We're delighted to hear you're enjoying your PureTalk service since switching. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I switched to Pure Talk a couple of years ago after retiring and giving up my work phone. It’s been a great experience. Cell coverage is excellent. Customer service is wonderful. The price is great and has not gone up, and I was surprised to find out my data plan increased for free. My only complaint was attempting to use my phone in Mexico last year. It didn’t work even after I added coverage. I’m still sticking with Pure Talk!
Hello, Jeanna! We're delighted you've received such excellent service since switching to PureTalk! We're sorry you experienced issues with your PureTalk service in Mexico. PureTalk now offers international roaming while traveling abroad. Your plan includes up to $20 in International Roaming credits. If needed, you can purchase a $10 add-on for International Roaming through the Account Portal. Once you log into your online portal, you can buy a one-time add-on or monthly recurring. Also, please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. We have also provided a link below for more details at https://www.puretalk.com/international-roaming. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
From the day I placed my order to today it has been a excellent relationship. I would change nothing. Phones are great service is great and I am always notified when the bill is due. Have told my friends and family about Pure Talk. Hope some of them switch and feel as I do about your service.
Wow, Don! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I needed a new cellphone number as my old service would not port over my old number. I could not receive or send text messages or make or receive phone calls. After Crystal found out I had split service, she walked me through the process over several days and I have my new number and everything is working fine.
Hi, Andrew! Although we're sorry to hear you experienced issues with service, we're happy to know our support agent, Crystal, was able to resolve it. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The reason I switched is because of the abysmal service I got when I lost my Trac-Fone. They asked me for the last three people in my most recent calls. I said I can't, I don't have the phone. They would not verify my account any other way. Bye bye!
Thank you for switching to PureTalk, James! If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I love Pure Talk. I have not had a dropped call since changing to this service. I have had this service for a while now. The money I saved is significant compared with my old company. I have and will recommend this service to all my family and friends. Thank you so much for this affordable service.
Hi, Doreen! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We left Verizon probably a year ago or more and switched to PureTalk. I'd say for the value, we are really pleased. The cost is less than half of what we were paying with Verizon for the same service for 2 phones. With that said, we have noticed some differences. It seems like in some areas in Arizona, our home state, that coverage was a little bit better with Verizon. We also have pretty frequent delays with text messages, where they arrive hours after they were sent. Not sure what causes that. Overall for the savings, we are still happy and plan to stay with PureTalk, but it would be nice if some of those issues were resolved.
Hello, Karl! We're sorry to hear that you're experiencing service issues in Arizona and with text messages. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I finally have great service and am very pleased. What can I say? I just really like having no dropped calls and able to watch my Friendly app with no buffering. I also like talking to a person who speaks English when I have a question. And I like not supporting the woke agenda. My husband is a navy vet so I love this. company
Hi, Barb! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Couldn't text or call on the phone. Phone went to SOS mode. When I was able to finally call your rep talked me through resetting the phone. She said it will shut phone off and if problem continues to call back. Phone went back to SOS mode and I could not call back but when I did I was on the phone with different Rep and I tried to input wifi and password and did not work as I reset my router earlier and it went back to default mode and then used the wifi and password on router.
My IT guy was here to work on another item today and the phone started doing the same thing. He explained to me that it is the service that I am having problems which is Pure Talk. The second rep did say that there was an issue in my area yesterday. My IT guy said it's unusual to have service issues for more than a day. So I will give it one more day and see how it goes. I have not been having but only a couple of small issues since I got this service and will let you know how it goes. Thank you.
Hi, Jim! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We switched from Tracfone after several years of adequate service. I was pleased to do business with a company that shares my conservative values, plus being a veteran owned company. I signed up for the minimum plan, unlimited talk and text plus 2GB of data. Recently, I heard Sean Hannity mention that PureTalk increased the data on all plans by 50%. So I called 611" to see what new data limit was. 5GB! Outstanding support, and the customer service folks speak English as a first language.
Thank you for switching to PureTalk, Robert! We're excited to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been a PureTalk customer for about three years and have been very pleased with the service, support and pricing. I would certainly recommend PureTalk to a friend or a family member. I have had no concerns since I became a member.
Thank you for being a long-time customer, Jim! It's fantastic to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I called the 611 number we had wanted to get more data added. The agent was very helpful, spoke clearly, & was very polite. Since then, I went to the website to upgrade again. In the past I had contacted them, always by phone. They are always polite & helpful.
Hello, Larry! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Our family has been extremely happy with our cell service, coverage, and the savings is helpful in struggling times! When traveling we have not had any troubles with coverage and if we run out of data, it’s been easy to add extra for the rest of the month! We recommend PureTalk!
Hi, Renee! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Made the change to save some money and try to get better coverage for my rural area. IT WORKED! When before I never had more than 2 bars, now have a consistent 4 bars of coverage. Now I have the Best of both worlds: paying less per month and getting superior service everywhere in my rural area!
Hello, Sue! We're thrilled to hear you're taking advantage of our affordable prices and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have recommended this phone company to my family and friends and many of them have hopped on board. I am nothing but super pleased in my service and my connections and I thank you for offering such an affordable service on people that are on limited incomes, merry Christmas, and a happy Prosperous New Year!!!
Hi, Joyce! We're happy to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
All good, very good. I only wish my wife could be grandfathered in along with me as I have been into the lowest/$10.00 per month plan. We called months ago just after you raised the bar. Any chances yet? We would be very grateful if so.
Hello, Jim! We're happy to hear you're enjoying your PureTalk service. Unfortunately, we no longer offer our $10 retired plans. Please accept our apologies for this inconvenience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Updating my credit card information and had to speak with customer care representative to delete the existing card and add the new credit card. The person assisting me was very courteous and efficient. The only frustration was waiting on hold for someone to answer my call. That would be my recommendation for improving your service.
Hi, Ray! Although we're happy to hear our support agent provided a great customer experience, we're sorry you experienced an extended wait time. Please accept our apologies for this inconvenience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Very happy with your talk. Great service. Great coverage. Love the fact that it’s pretty hassle free couple times I needed to call. I got a real person that was very helpful and resolved my issues. Thank you for your great service. I highly recommend to friends I speak to.
Hi, Joseph! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Cancelled service, as we were NOT informed, prior to activation, that Pure Talk piggybacked on AT&T's network. When we first moved into our current home (approx 5 years ago) we had AT&T as our provider for years. Upon our move their local service was poor at best. Upon activation with Pure Talk the best we received at our house was 1 bar, if we were lucky. This is not acceptable and upon inquiry was informed of the AT&T relationship. Very disappointed, but had to switch to be able to make and receive calls consistently.
Hi, Thomas! Please accept our apologies that you were not informed that we use AT&T's GSM network for our service. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
It’s good every time I call. Online tools are convenient to explore. Plans are easy to be updated and more data can be added upon request. Free International call is fairly good too. If in the future, the international phone call or WiFi can be more convenient, that would be great. Thanks.
Hi, Yanmei! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
A few weeks before I went to Mexico, I made several calls to PT to ensure good service while there. Once there, it took several phone calls over several days to get service. I am a realtor and lost a $3.5 million listing. That was a $90,000 lost commission because the phone service was terrible and would not work. Tech support was nonexistent. I almost switched to a big provider while there. It was a nightmare. Service in USA is fine.
Oh no, Briant! We're sorry to hear that you experienced issues with service while in Mexico. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Service has been good so far. Banks do not recognize PureTalk as a cellular company. Banks want to know what towers you use. I net show ATT but that was not acceptable. Total cost is slightly higher than quoted.
Hi, John! We're happy to hear you're enjoying your PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
From my initial call to you, through setting my phone up, then purchasing a new phone and on to today...your customer service has been exceptional. I heard about you while listening to Mark Levin's radio show. He mentioned looking at my bill for the data I use against what they charge me for. I was shocked...I was using under 4 gigs and they charge for 65! I cancelled AT&T & signed up with you right away. I'm a huge supporter of our veterans and military community. Knowing you're a veteran owned company was what cinched it for me! I tell everyone about you!
Wow, Maureen! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Puretalk has been an excellent service for a fantastic price. I have no need to look elsewhere for a different service. Whenever advertisers from other companies ask me what service I have, I tell them "Puretalk" and they say, "Oh, we can't touch that." I also appreciate that they aren't forcing any weird beliefs down my throat.
Hello, Michael! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Only difference between other carrier and Pure Talk is price and lack of local store. I would like information on hot spot and how it can be used. Can it be used with external antenna to extend range in remote areas?
Hi, James! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance with hotspot. Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been very satisfied with the service with Pure Talk. I also purchased a Samsung phone through Pure Talk. My previous carrier was Verizon and quite a bit more expensive. Service in my area is via AT&T, which is good, honestly Verizon was a bit better but not worth four times the monthly rate.
Hello, John! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I want to give it 3.5 stars, but I can't do that. The coverage in our home is sometimes spotty and variable. Since the phone I bought doesn't have WiFi calling, that can make it difficult to use in the house. Outside, we have had no problems.
Hi, David! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
On several occasions, I have lost service allowing me only emergency phone calls. Each time, I have been assisted using some other phone to contact PureTalk. The biggest drawback is lack of hands-on, live, in person help.
Hi, Tim! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I am satisfied with the support and the ease to navigate in the phone service as well as the internet when no computer is available. I am of the older generation and technology sometimes get the better of me. But PureTalk has made it easier and I am impressed with the fact they support our freedoms and those who have served our country. I am glad to be a customer of pure talk and promote the company whenever I have the opportunity to do so. Whenever I have had a problem and called for assistance it was reviewed and resolved.. Their staff is very knowledgeable and helpful in resolving any problems.
Hi, John! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have not noticed a difference between Puretalk and my former carrier. The signal is strong and I haven’t experienced any dead spots. Puretalk is a good company to do business. I am happy that I know my money is used to support veterans and not liberal causes I don’t agree with.
Hi, Donna! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I don't like the fact that you use AT&T. I get a lot of missed calls, more than I had with Verizon. I also have privacy issues with AT&T regarding them allowing monitoring of phone calls without due process. I also don't like the way your message system works. Is there an option to use a different carrier?
Hi, Gary! Unfortunately, we do not offer the option to use a different carrier with our service. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've been with PureTalk for well over a year and have had no issues. I wish I could remember all the additional service things that they have given me at no additional cost for better service! I'm very pleased with excellent phone service at great monthly rates! Their customer service is quick and friendly.
Hi, Tracy! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Whenever I need to call for help, they respond quickly, clearly and accurately and never make me feel dumb. Super service! One of our phones has issues staying on the network and has to be reset. They always make it easy. Great people and service. Will continue to recommend to friends.
Hi, Kristen! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Updated on 01/12/2024: I received a phone from Puretalk and could not get it unlocked to begin service. I contacted Puretalk customer service several times and eventually on 12/1/23, they said they would replace the phone (Ticket **). I called back on 12/15/23 and the customer service agent gave me a new replacement request (Ticket **).
As of 1/12/24, I had not received a replacement phone so I called customer service and was informed - "I'm sorry that ticket was cancelled on 12/19/23. Our policy states that the replacement had to happen within X days." I was never apprised of this rule on the prior calls and I was never contacted on 12/19 when they unilaterally cancelled the ticket. I will attempt to replace the phone through Samsung, but, I am quite disappointed with my treatment by Puretalk.
Original Review: The phone is locked and I have never been able to use it. It serves only as the proverbial paperweight on my desk. I called PureTalk numerous times and they offered no solution. This is now my proposed solution for PureTalk to consider - Can I get a replacement phone sent and I will return the locked out phone?
Hello, Bruce! We're sorry to hear you're unable to use your device. Please accept our apologies for the inconvenience this has caused. If you received a locked device from PureTalk, you may contact our Customer Service department at 877-820-7873 to request a replacement. If the device was purchased through another carrier, you will need to contact them to unlock it. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The price is the biggest positive. The 5G speeds are not impressive, but I haven't had experience with other networks. The lack of ability to integrate voicemail into iPhone is a huge drawback; the voicemail system is annoying and archaic. I would change to another carrier just for this if I could afford to.
Hi, Chad! We're thrilled to hear you're taking advantage of our affordable prices. We offer visual voicemail but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The only complaint I have is; shortly after I signed up with PureTalk for the plan I have, pure talk offered a much better plan offering a better phone and a $35 plan. Mine required a $55 plan. If that plan was available, I would have chosen that one.
Hi, Layton! We're sorry to hear you could not take advantage of our plan and device promotions. Please accept our apologies if this has caused any inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
During two power outages my service was spotty at best. Could not watch local TV for weather updates. Really needed Pure Talk to come through for me and didn't. Also, I'm on a 25.00 plan and my bill was 26.70 ish each month. Now it's almost 31.00. Thinking of changing.
Hi, Patrick! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Started out very good. After 5th call...30 min wait...rep was clueless and then the bouncing around occurred. No supervisor to speak to. Immediately cancelled service the next day. Too bad they had a good thing and Service killed them.
Hello, Harold! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have enjoyed the flexibility of the plans, and I appreciate the work that has been put in to make things run smoothly. The only problem I've ever had with this plan was switching to 5G. I got a new phone in preparation for the switch only to find out it wasn't compatible, thus making it necessary to buy another new phone.
Hi, Jie! We're delighted you're enjoying your PureTalk service. We regret to hear about the experiences you had with your device. Each of our standard plans includes 5G access. However, to access 5G, your device must be compatible with 5G and within a 5G coverage area. You will need a 4G or higher, VoLTE capable, and using the GSM network to be compatible with our services. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed Nov. 29, 2023
My data speed has been slower than when I have Verizon, we have tested it and compared it with my son's phone at the same location both at original data selection and with unlimited data. It would be nice so I can do my work better and brag more about Pure Talk, notable at Costco.
Hi, Rich! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Forced to change providers because of change to 4-5G switch over. Advised 2 weeks prior to. Subscription running out. You wouldn’t release my number to Verizon, had to get completely new number. Cost me $80, to add insult to injury you billed for the next month even though gone over to Verizon. Another $45. I hope gets to top man. Complained fell on deaf ears. Never miss opportunity to tell others at church & work that your company not good for Veterans…. You owe me $125 bucks number was **.
Hello, Hugh! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I had been with Tracfone for 20 years. I heard about Puretalk on Clay and Buck Show. I decided to give you folks a try. Much better reception with no dead areas yet. I bought my wife a new phone for Christmas and will enroll her in a PureTalk plan soon after. By the way, Tracfone will not unlock phones purchased through them. Thank you.
Awesome, Richard! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
I switched to PureTalk because I was losing data before month's end. When I changed to puretalk I went from 5gig with my old service to 10gig with puretalk and I ran out about 1 1/2 weeks before the end month. I called to upgrade and was told I could only upgrade to the largest plan but not until the following month so now I'm paying the same as before I switched. Not happy.
Hi, Alex! We're sorry to hear about all the inconvenience you have experienced with your service. Once you have utilized all high-speed data, the data on your device will switch and use low-speed data, which is about 256kbps. High-speed data is refilled on the next billing date, provided billing is successful. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-on tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Low price and good service, that’s all I need. No one calls me to upsell which is very annoying. Also like that my money is not going to causes that I don’t believe in. The only thing I have had problems with is my voicemail, but it may be my phone not the service. Thanks for not calling me every time you want more money.
Hi, Tim! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
My husband & I started with PureTalk in 2013 when we got our first flip phones from Puretalk. I continue to be very satisfied with the great service. Just this week while visiting my son in CA, as we talked about service, as I told him about it, he said, "I think I am going with them."
Thank you for being a long-time customer, Phyllis! We're pleased you've been enjoying your PureTalk service since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We have been PureTalk customers for years. We have great service and love the pricing. Speaking with customer service has always been a good experience, not like one of those companies where you call and are stuck in a phone tree and never get to speak to a human. I recommend this product to all of my friends and family.
Hello, Shelly! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We get the same or better coverage as we did with our old service provider and at a fraction of the cost. We tell all our family and friends about our great experience. We couldn't be happier. Thanks PureTalk for the great service. Sincerely, Danny **. A very very satisfied customer.
Hi there, Danny! We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Nov. 29, 2023
I only had one problem with PureTalk, and it was when carriers were requiring enhanced sound, and I had a Nokia 2.2. I was told that the Nokia 2.2 was compatible with the new standard, but later found out that in fact it was not, and had to purchase a new phone, that was quite some time ago, and I have not had any problems, with my new phone and the service, always a great signal, customer support is fantastic as well.
Wow, Richard! We're delighted to hear you're enjoying your PureTalk service since switching! We regret to hear about the experience you had with your device. Your device must be 4G or higher, VoLTE capable, and use the GSM network to be compatible with our services. We're thrilled you had a seamless transition with your device and that our support team was able to assist you. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Service is good. Prices are okay. I've been recommending you to friends. I could use more data. I don't want to spend more than I already am. Other providers are now offering packages including unlimited data at a similar price point as what I'm paying. Thanks for all the work you do. I'm glad to get my cell service from an American company.
Hi, Steve! We're delighted you're enjoying your PureTalk service. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-on tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Want to add my wife to my PureTalk account but when talking to at least 4 CSR in two days couldn't log in even giving them my password. One even told me to clear my phone of cookies which didn't work although not sure how to do. Very disappointing so won't change her to the account. Have tried to login since still can't. Not even sure if what my password is as CSR changed it last. If I find something better will change mine also. Would appreciate if this was rectified.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. You could call our Customer Service department to have your wife added to the account; once you verify the account, an agent can add her for you. To log into your account, attempt using a Google browser and inputting the account number instead of your mobile number. -C.H.
Reviewed Nov. 29, 2023
Our experience with PureTalk has been wonderful, service almost anywhere, and helpful customer service. Good, good, good, good, The price per month is extremely affordable. Use the service for my phone as well as that of my wife. She uses her phone all the time as opposed to rarely before under another carrier.
Hi there, Herman! We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We are small business and rely heavily on our phones for day to day operations. PureTalk network services work as expected, the features are good and prices are stable. Customer service when you need them are always available and provide a pleasant easy to understand dialog. Planning to add additional lines and would recommend this cell service to those looking..
Hello, Andy! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
When I signed up for new service I did it because of the 10-12 months percentage off and never received it. I will not recommend your company because of it. I believed you to be ethical because of hearing about your company on the radio. Because the payments are automatically taken I didn't check about the discount, I just trusted your company was trustworthy and would honor the offer. I was wrong.
Hello, Jamie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. Great news! We investigated your account further, and the 10% Off promotion has been included in your billing cycle each month since activation. You can view your invoices by logging into your customer portal and visiting PureTalk.com. Once logged in, select the 'Billing' tab and scroll down to 'Transactions.' -C.H.
Reviewed Nov. 29, 2023
I am pleased with the service. I have called PureTalk with an issue in regard to upgrading my phone. I was not happy with the response from Pure Talk. Their pricing structure is great for new customers but existing customers do not get the same pricing for new phones. They told me in the future they may give the same pricing to existing customers.
Hello Timothy! We're delighted to hear you're enjoying your PureTalk service since switching to PureTalk. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Pure Talk is a great service provider. Customer service personnel are excellent and they are USA based. I have and will continue to recommend Pure Talk to my friends, family, and clients. The best cell or mobile service company I have ever had. Keep up the good work and please don't raise your excellent pricing.
Wow, Samuel! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I am considering switching To another company, because, as I've called in repeatedly about, I'm unable to text my family because they are in a group text of over 12. Every exchange I am left out. This feature should change immediately before you lose more and more and more customers. I also want to get a new phone, but I need assistance in person for someone to help me make sure that I can transition all my files pictures and videos. You do not have a store that I'm aware of where I can go for assistance. I prefer not to do it virtually, that never works out.
Hello, William! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Currently, PureTalk allows up to 10 recipients for group text. We're always working to add new technologies that make it easier to be a PureTalk customer. Please stay tuned for future announcements to come. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I have used AT&T for many years and found that I always had to upgrade every other year to a new plan due to AT&T changing things. With every change came an increase in my monthly payments. I switched to Pure Talk and just love the price as well as the service. No complaints!
Hi, Kevin! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
PureTalk was recommnded to us by our good friends Matt and Emma ** (if you can credit their account for referring us since we missed that part that would be great! They live off Teal Dr in Grand Prairie, TX). We have enjoyed PureTalk these past couple of months. Our service has been great and we are paying roughly half of what we did for AT&T. Customer services is US based and that’s a huge plus for us as well as the company being verteran owned. It doesn’t get much better than that.
Hello, Mattew! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Just have to have a phone that is compatible. But once you do the service is great. The price is awesome and when you call customer service they are American. Well spoken. You can understand what they are saying. Not someone in India or China and you asking what 50 times. And they usually take care and fix your issue. They're great.
Wow, Anthony! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
My experience with PureTalk has been excellent. The billing and customer service is smooth, although I have not had any problems at all. I've recommended Pure Talk to many people who are still wasting their money on those other carriers. I switched to Pure Talk because I appreciate that they advertised on the RUSH Limbaugh Show. RIP.
Thank you for switching to PureTalk, Anthony! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We've had absolutely no problems with Puretalk whatsoever. In fact we've disconnected our landline and rely on our Puretalk service alone now. I'd definitely recommend Puretalk to anyone who is looking for cellular service or thinking of switching providers.
Wow, Thomas! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Service seems OK where I need it. iPhone has poor service sometimes. Previous carrier was better in both areas. Starting to inch up the monthly service price. Last carrier did the same thing so I switched. Will switch again if keep increasing the price. Call in for service get people sitting at home. Not bad so far. They at least can speak English.
Hi, Ray! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. The slight price increase is likely due to increased taxes and fees in your state/city. You can view a breakdown of your taxes and fees by logging into your account. Invoices will be located under "Transactions" under the "Billing" tab. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Puretalk is an excellent service to subscribe to. My connections have been flawless in places that my friends connections have dropped. The only issue I ever had was when I first connected with Puretalk. Their customer service was quick to help me get connected, up and running in no time.
Wow, Doug! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
PureTalk is a great company and would definitely recommend it to anyone. Planning on getting one for my daughter. The service is never interrupted and very good on data. Trying to order before the promotion ends. So please inform me when the promotion ends so I can make arrangements to order another phone.
Hello, Byron! We're delighted to hear you're enjoying your PureTalk service since switching. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
We have two lines currently and have had zero issues with our service. No dropped calls, always good coverage and reception. Seamless switch from our previous provider. Low monthly price, as advertised. Very happy with our decision to switch. We just recommended Pure Talk to our friend. Highly recommend to anyone looking for great service, stellar support, and super pricing.
Thank you for switching to PureTalk, William! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I've had nothing but good service from PureTalk for the last several months. They use AT&T towers So we know how good AT&T is With 5g service. I'd recommend Pure Talk to anyone. Anyone should give pure talk a try. You will enjoy pure talk as I do. Just give it a try.
Hi, Kenneth! We're delighted you're enjoying your PureTalk service and receiving great reception since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I am happy with my service with PureTalk. If we ever have an issue it is no problem to get in touch with tech support. Our service has been good. The only issue if any would be the coverage which is the same as AT&T so there are some spotty areas. Overall I am happy having Puretalk and have told many about it.
Hello, Audrey! We're thrilled to hear you're enjoying your PureTalk service. We're committed to resolving your issue. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I've had good coverage where ever I've been in the United States. I did not have coverage this past summer when I was in Ontario Canada but I never checked to see if it was available. I travel to northern Minnesota often and have never lost coverage, while friends of mine with other phone companies either don't have coverage or it's weak coverage.
Hello, Gene! We're delighted you're enjoying your PureTalk service. We're sorry you're experiencing issues with your PureTalk service while traveling. We now offer international roaming while traveling abroad. Canada is included in our international destinations outside of the U.S. Additional information regarding international roaming can be found on our website at https://www.puretalk.com/international-roaming. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have had major issues transporting from ATT .. This whole experience has been a nightmare… I returned 2 phones to you guys a few weeks ago and have not received a refund as of yet .. The phones were purchased because no one could figure out why I could only text and use date but couldn’t call … I finally figured it out that ATT cut off the number in the middle of the transfer … So the phone numbers themselves were no longer active.. I had you guys just give me 2 new numbers and Returned the phones you guys had sent me, they didn’t work with the old numbers either … I would like to check on the refund if I could.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com