PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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Reviewed Dec. 30, 2022
The switch was very easy and it was so nice to talk to a person who was helpful. Service has been error free. Extremely satisfied and have recommended PT to friends and family already. No regrets so far and don't expect any.
Hello, James! We are so glad to hear that the switch to PureTalk was easy and that our Customer Service team was so helpful! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 30, 2022
I have been surprisingly pleased with my switch from VZW to PureTalk. Somehow I have managed to receive an increase in signal strength in most locations. It seems like the data transmission is a bit slower, but that is a small price to pay, and I rarely am out using the service so it's no big deal. I do get nearly instantaneous text and email alerts, so perhaps I'm only perceiving a slower 4G data speed (iPhone 11 Pro Max on iOS beta). The price is insanely less, though I did give up my Apple Watch cellular service- which was nice to have, especially when I forgot my phone. However, that is a small price to pay (literally), as our monthly went down from $125 to $45. That more than justifies the loss of the GPS on the watch. Again, I get signal on PureTalk in places where I did not with VZW, and I always thought V was the top of the crop.
Hi, Kurt! We're excited to hear about your savings on your monthly service bill by making the switch to PureTalk! We're always working to add new services that make it easier to be a PureTalk customer and hope to support Apple Watches in the future. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 29, 2022
I have ZERO complaints with Puretalk's service. I haven't noticed anything from slower internet, lack of service, dropped calls, nothing different than my previous carrier. The only difference is I'm saving 100 dollars a month since switching to Puretalk, for the same reliable service (& more monthly data). The ONLY negative I have is it wasn't the easiest thing to switch over to Puretalk. I'm pretty tech-handy, & the customer service is awesome, but I did have to call 4 times when I was switching carriers. I have recommended it to my parents, but there is NO WAY they would be able to figure out switching carriers without my assistance. If there was a way to simplify this process, I think it would help tremendously. Luckily customer service was very prompt & helpful. Lastly I love how Puretalk's values align with mine! Why give your $$ to a company that hates what you stand for? Keep up the great work Puretalk!
Wow, Craig! We're thrilled to hear that you are enjoying your PureTalk service and saving $100 each month on your bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 27, 2022
Well, LOVE the price! Phone calls are clear, but the data-side of the experience is a little frustrating at times. On my wife's phone (newer iPhone 8), she often gets the message that the internet is not available. On my iPhone (SE 2nd gen), the data is sometimes painfully slow to load. Other than that, we are pleased. It is saving us almost $150 dollars a month...
Hi, Will! Saving almost $150 each month on your cell phone bill is amazing! Slow data speeds can be incredibly frustrating, we would like to provide some troubleshooting steps to see if we can resolve this matter. A private message will be sent shortly to gather additional information. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 25, 2022
First, was never told that my phone was not compatible with Pure Talk when I signed up! Only found out when the SIM card came and my phone wouldn't work! Second, was having problems with the phone that I bought a Samsung, the phone will not stay connected to the network! After numerous calls regarding the problem I told him I needed a new phone. I was told a new phone was ordered and after a week having that received it I called back I was told a phone was never ordered!
Hello, Chris! We're displeased to hear about the device issues you have experienced thus far, please accept our apologies for the inconvenience you have been caused. After reviewing your account, we confirm a replacement SIM card has been delivered to your address on file as of 12/23/2022. The new SIM card may be activated by calling into our Customer Service department at 1-877-820-7873. We may also be reached via email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for a live chat.
Reviewed Dec. 25, 2022
Truly I am grateful for the reasonable monthly bills. But adjusting to PureTalk is like previously having a luxury model to having the most inexpensive model. It was an adjustment that my budget dictated. At first I could only do searches when I had Internet connection. Currently that is not an issue. Having had another provider that was about 3 to 4 times more expensive but with many options, I have had to adjust to a “just the essentials.” One example is the luxury of instant voicemail (just like instant texts) without having to go through several steps to get to a voicemail. That seems like an outdated way to access voicemails. There is no immediate identification of the number or name of those leaving a voicemail.
When I was transitioning between my former provider and PureTalk, it took three days. I basically didn’t have a phone or contact with family and friends. That was not easy. I was told service would be available within 24 hours—not so. I was able to keep my phone number for which I was most grateful. I am not going to leave PureTalk, but I cannot recommend it as being a smooth transition.
Hi, Mary Ann! We regret to hear about your experience with PureTalk, we'd like to improve your service! Not receiving voicemail notifications can be frustrating, and we are working to ensure the visual voicemail feature is available on all devices. We offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. We have enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 23, 2022
They use bait and switch on their phones. The price listed as “your price” jumps up several hundred dollars once you select a phone to purchase. When you are logged in to your account the price should be accurate. Why do new customers receive a lower price than customers who have been with this company for several years?
Hello, David! We regret to hear that you are displeased with our device pricing. Please accept our apologies for any inconvenience you have been caused. In order to receive our up to $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on either the $65 Unlimited Talk, Text, and Data + 25GB hotspot, $55 Unlimited Talk, Text, and Data + 15GB hotspot, OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. At this time, the device discount is available for new customers, or current customers adding a new line of service. Thank you for your feedback and for being a valued PureTalk customer! We are awaiting your reply!
Reviewed Dec. 20, 2022
So far the service has been better than expected. I love it and have recommended to everyone I know! My favorite part was having enough payment credits to not have an official bill until after 3 months of usage. Best promotion ever!
Hello, Ashley! We're so excited to hear that you're enjoying your PureTalk service and that you're taking advantage of our referral program! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 20, 2022
I Spend lots of time in Denver, NC and my service is poor. I’m very succinct in my writing so let me expand. When I’m in Denver my page loading is nonexistent or very slow. My last carrier was T-mobile.
Hi, Randy! We're disappointed in hearing about the service issues you are experiencing, please accept our sincerest apologies for the inconvenience you have been caused! While service signal may be affected by terrain or local structures, let's try some troubleshooting steps below. Please let us know if your service when away from Wi-Fi improves!
With the device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 19, 2022
Not happy with PureTalk. I'm in a dead zone and my connection sometimes works and sometimes I get disconnected, call C/S is a crap shoot. Sometimes you get someone helpful and then again someone couldn't care less about your problem. So you deal w/ the service you have.
Oh no, Ciro! We're so sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your device is using the latest software updates by connecting to Wi-Fi and going to Settings > Software update. We're committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Dec. 19, 2022
My cellphone reception has not improved with PureTalk as I hoped, however it works well enough that I am staying with you in hopes it will get better and because I don't like how Verizon has gotten into politics. I typically have 1-2 bars in my home which is a definite step down. Everything requiring data seems to move slower on my phone. But it does work.
Hello, Justin! We're displeased to hear that you are receiving poor signal in your home. While signal may be affected by terrain or local structures, we would like the opportunity to investigate this matter further and see if we can improve your service connection! A private message will be sent to gather additional information, to ensure proper troubleshooting steps are taken. We look forward to hearing from you soon! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 19, 2022
No change in service, great customer service, easy to switch over, and saving a LOT of money!! My bill was lowered $150.00! With prices of everything going up it’s nice to have one service cost go down! I highly recommend Pure Talk!!
Wow, Tammy! A savings of $150 on your monthly cell phone bill is substantial! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 18, 2022
We were sort of "led down the garden path" as we were not informed that our phones (at the time) would not work. Then when I tried to buy new phones from you, we couldn't get the special deal that was available before we signed up. Your long distance system (calling to France) doesn't work. Worth a damn.
Oh no, Wallace! We're so sorry to hear that you were not informed about device compatibility and that you are experiencing issues with international calling. Please accept our sincere apologies for any miscommunication on our behalf and for the inconvenience this has caused you. Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible with PureTalk service. To receive the device discount, you must be activating a new line of service, port in your current phone number, qualify to finance, select and remain on the $65 Unlimited Talk, Text, & Data +25GB Hotspot plan, $55 Unlimited Talk, Text, & Data +15GB Hotspot plan, or $45 Unlimited Talk & Text + 20GB Data plan for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. To make an international call, you will need to purchase a $10 calling PIN through our Customer Service department. Then you may dial 011-country code-area/city code-number. If you are unable to dial the international number directly, you may dial 770-818-3792 or 770-818-3790 and follow the prompts. If you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Dec. 16, 2022
Unable to adjust the length of ring time before call goes to voicemail. Was told the ring time was set for my phone and it cannot be changed. Phone rings for about 15-seconds before going to voicemail. Used to be able to adjust ring time, but told that is now longer possible. AT&T will change ring time, but only by request. This feature should be controlled by the customer, not by random decision.
Hello, Brendan! We regret to hear that you're experiencing issues with the ring time on your device! Please accept our apologies for the inconvenience you have been caused. At this time, we automatically set the ring time to the maximum setting. We recommend choosing a shorter ringtone, as this will allow for more rings during the time allotted. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 15, 2022
I've been a customer for about 3 months and so far the service has been good. Recently took a road trip to Utah and service was fine. No complaints. Pricing is less than half of what I was paying Verizon after being with them for over 23 years.
Hi, David! We're thrilled that you are receiving excellent signal and saving money on your monthly bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 15, 2022
The coverage and reception seem the same which is a pleasant surprise at lower cost. One point of concern is that a 2022 iPhone SE purchased with plan change crashes too often and don't know if that is an Apple issue or if the ones PureTalk are selling are subpar or refurbs
Hi, Jill! We're pleased to hear that you are enjoying your PureTalk service and saving money on your monthly bill! Regarding the device, each phone purchased is new, unless an open-box device is chosen. We regret to hear that your iPhone SE is crashing. Your device includes a one-year manufacturer's warranty, you may contact Apple directly using the link below to explore repair or replacement options. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://support.apple.com/
Reviewed Dec. 14, 2022
So far we are very happy with the service with the exception of area coverage. I am in Tallahassee, Fl and my mom went to visit my sister in Ocala, Fl. It has been very difficult for us to communicate since the reception down there does not seem good. I have recommended the service to my neighbors who have heard about it on the radio.
Hi there, Bonnie! Although we're happy to hear that you're enjoying your PureTalk service, we're so sorry that you're experiencing issues with coverage. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service please ensure your devices are using the latest software update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 14, 2022
I was not given the promo discounts for purchasing the phone. I understand your guidelines, but feel I was misled and cheated out of the discount. That's the main reason I chose PureTalk. I would not recommend PureTalk to others because of this.
Hello, Lonnie! We are saddened to hear that you feel misled about the instant phone discount qualifications. Please accept our sincerest apologies for the inconvenience you have been caused. In order to receive our up to $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on either the $65 Unlimited Talk, Text, and Data + 25GB hotspot, $55 Unlimited Talk, Text, and Data + 15GB hotspot, OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Due to refusing the 30 month conditional sales agreement, we were unable to apply the device discount to your Nokia G50 device purchase. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 13, 2022
I am very satisfied with Pure Talk, the monthly charge, the technical support when I have requested it and the customer support when I have needed it. All representatives have been friendly and knowledgeable, always able to resolve my problem or answer my question. There is also no long wait time when I contact them.
Hello, Elizabeth! We're thrilled to hear that you're enjoying your PureTalk service and that you received an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 13, 2022
The transition from Verizon to Pure Talk was not smooth. Lost contacts and e-mails. Did not disclose your visual voice mail does not work on Aneroids, tried to imply it might; wasted our time three times and made the regular voice mail we had set up reset. Tried you out because Shawn Hannity advertisement, had to call you at least twice to get the credit. Still don't know that it has been applied.
Hello, Barbara! We are always working to add new services that make it easier to be a PureTalk customer. At this time, we are unable to guarantee visual voicemail functionality on Android devices, due to the many different models on the market. Please accept our sincerest apologies for the inconvenience you have been caused. Regarding your free month of service, a bill credit was added to your account on 11/13/2022 and was utilized on 12/13/2022. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 12, 2022
Very happy, good price, service and reception. What a great company. Phones are great and everything we wanted. Would recommend to anyone. Your people were very helpful when setting up the phones. I don't know anything else but to say thank you.
Hi there, Timothy! We're so excited to hear that you are enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 12, 2022
Support is above average, coverage is in between Verizon (best) and T-Mobile (worst). I expected more from the AT&T network. Lots of local users have complained about ATT outages lately. I keep my PureTalk account strictly as a backup plan for Verizon at this point, not sure how long I will stay on as a customer, nothing there to entice me to stay. 5G is weak, LTE is what it connects with mainly in my area, which is different than Verizon, where I get a solid 5 bars on their 5G Warp network. I am in a very metro area which great coverage and medium density, this should not be an issue for AT&T in the 27502 area code.
Hello, Keith! We are displeased to hear about the service issues you are experiencing and would appreciate the opportunity to investigate this matter further. A private message will be sent to gather additional information, to ensure proper troubleshooting steps are taken. We look forward to hearing from you soon! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 12, 2022
I have to say I was a little apprehensive at first. I have been with AT&T for years. They have good service, but costly. Everyone I tell about Pure Talk, they say, "Ya, but we have good service." I tell them yes but so does PureTalk and explain how easy the process was. No one wants change, so I have yet to get someone to switch. They also don't want to take the time to do the switch. They will, economy keeps up like it is, they will wake up. Thank you for being everything you say you are.
Hi, Carolyn! We're delighted to hear that you are enjoying your PureTalk service and saving money on your monthly bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 11, 2022
I love my PureTalk!! Easy setup, and experienced help when I needed it. Two things drew me to PureTalk. Made in America and the price. I was setting up 3 different lines, so I thought I needed extra help, but nope, everything was easy, even tho I called to make sure I was doing it all correctly. Customer Service was professional, helpful, and understandable. Thanks!
Wow, Sharon! This is what we love to hear! We're thrilled to know that you had a seamless transition and that our support team provided an amazing customer experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 11, 2022
Pure talk agent and employees were very helpful getting our phones transferred over. We are still getting used to the changes from previous system and phones. Will likely need assistance again with setting up additional apps but look forward to receiving exceptional service.
Hello, Robert! We're so happy to hear that you're enjoying your PureTalk service and that you received an excellent customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 11, 2022
Every time I call in I get different information from each person I talk to. Issues take several calls before they are resolved. I had AT&T prior to Pure Talk but now my reception is worse even though Pure Talk uses AT&T towers. We requested International calling and every time I called was given different instructions and have yet to be able to get a call through. Even the prompts don't agree with instructions given by operators. Can't believe I get no paper bill or at least a text or email reminder! No other business I deal with doesn't give a bill! Think maybe more training for customer service would go a long way.
Hello, Karen! We're displeased to hear about the service issues you're experiencing! Please accept our apologies for the inconvenience you have been caused. Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal.
Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved.
We confirm one line of service is associated with an international PIN. To make an international call, please dial our access number (770) 818-3791 and follow the voice prompts. When you are prompted for the calling number, please dial 011 + country code + city code + phone number + the # sign.
Regarding billing reminders, you may enroll in text or email reminders. In order to change the current selection, please go online to www.puretalkusa.com and log into your Account Portal. Once you have logged in, select the Billing tab and scroll down to E-Bills, from here you may change the selection from email to text messages or both. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 10, 2022
One of our phones had an issue that Apple was unable to handle/fix even though the issue arose after an apple update. Pure Talk was very prompt and corrected the issue. We moved our account from AT&T over a year ago and we have zero problems with service.
Wow, Damon! Hearing about your excellent service with PureTalk and our knowledgeable agents is exciting! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 9, 2022
Every time you call this company, you get a real person. They aren't forced to stick to a script, they engage, they're helpful, positive, and the communication is so easy. They are all knowledgeable and wonderful. Every one of them sounds so pleasant and well cared for, this company is OBVIOUSLY doing right by their employees as well as their customers. Their prices, their money-back guarantees, their flexible options... There isn't a single thing I don't love so far.
Hi, Eliza! We are thrilled to hear about your experience with PureTalk, and how our wonderful agents have been so helpful! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 8, 2022
I have hardly any cell service when I am roaming, I have called about this issue before but it wasn't resolved. When I am inside a building I have no cell service and in other parts of town I have no service when I would have had service with Verizon.
Hello, Brendan! Please accept our apologies for the service issues you're experiencing and for the inconvenience you've been caused. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal.
With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then, follow the link below to the Android APN settings. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Dec. 5, 2022
- Good selection of plans.
- SIM cards are inexpensive.
- Porting your number is pretty painless.
The Con.- Bringing your own phone can be problematic. According to the PureTalk website, me and my wife's phones (both unlocked) are supported. My Galaxy S10+ is at the latest available FW version. I opted to move my number first. Installed the SIM card. Received a transfer PIN from Verizon. The transfer went through in a few hours. Edited the APN information according to instructions. I could text, access the web when needed but I could not make any calls. I even enabled HD voice only. Still unable to make calls. A few back and forth emails with support went nowhere. Moving back to Verizon for now.
Hello, John! Please accept our sincerest apologies for the service issues you have experienced! After reviewing your account and emails, it appears the APN settings may need to be updated, as there are some discrepancies. If you have not done so, we also recommend resetting the network settings, this should ensure your device is connected to the PureTalk network. Please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then you may follow the link below to locate our Android APN settings. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Nov. 30, 2022
We LOVE our new phones! Start-up was a bit rocky but the PureTalk support team was patient. They coached us (mid 70 seniors) through the SIM card preparation, insertion, and porting out our info from our previous carrier. The Plan, service, and great pricing is world class.
Hi, James! We think you're both world class too! We're ecstatic to hear about your experience with our Technical Support team and have shared your feedback with our leadership team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
I have been with Puretalk for several months now and can say I have experienced no problems whatsoever. Any questions I may have had were answered promptly. In my opinion, I have experienced great service with no downtime or problems and I saved a lot of money when I changed to their service.
Thank you for making the switch to PureTalk, Diane! We're so excited to hear that you're enjoying your PureTalk service and that you're saving money on your monthly service bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
The phone I got when I started my service is not a good phone. I get attacks to my drive daily. There is no option to just purchase a phone. The options keep asking me to add a plan, I already have two lines. The service is great the phones are not
Hello, Laura! We're so sorry to hear that you are experiencing issues with your device. You may order a new device through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Replacements" tab and choose your line from the drop-down menu. Then, follow the prompts to checkout. If you have any further questions or concerns, we are happy to assist! Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 29, 2022
This service is just as good and far cheaper than my last Verizon one.. as their bill kept going up.. I normally see 3-4 bars where I am.. but since most of my time is spent at work.. The works wifi leaves much to be desired.
Hi there, Douglas! We're thrilled to hear that you're enjoying your PureTalk service and that you're saving money on your monthly service bill by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
I've been with PureTalk for since 2018. I'm not very tech-savvy but they are so helpful & patient with all my questions. I found them through AMAC (better than AARP). ** had to drop their prices to compete with PureTalk. Highly recommend PureTalk.
Hi there, Linda! We are thrilled to hear that you are enjoying your PureTalk service and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
Every time I try to login there’s some sort of problem. One time I called for help and the very nice lady who helped me let me know I was already in my account and didn’t know it. Please fix the website so I don’t have to call every time I want to login to my account. It's 3:39 AM as I’m typing this. One would think there wouldn’t be too much activity at this hour.
Hello, Lorie! Please accept our apologies for the issues you are experiencing with our website, we understand your frustration. At this time, we recommend using Google Chrome to access our website. If you are already using Chrome, the cache and cookies may need to be cleared. Please let us know if using these steps improves your access to the Account Portal. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
We receive the very same service that we were getting and paying ten bucks more for it. I'm in my eighties and don't use my phone like young folks, but I appreciate the security of having it available. Biden-omics is kicking our budget into the cellar and that cost break helps us too.
Hello, Mr. and Mrs. James! We're excited to hear that you're both receiving great service, and saving money on your monthly bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
I am satisfied very much with Puretalk. I still get the same service and especially like the price. Good Job Puretalk. I have been telling others about you guys and trying to get them to switch but there are a lot of doubters out there.
Hi, James! We're delighted to hear that you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 28, 2022
Love it. No hiccups or issues! I actually get better service than most people in my area. My husband hates I have better service than his work phone. Was easy to move from previous carrier to Puretalk! People always ask who my carrier is, and ask how I found it. I tell them Sean Hannity radio show.
Wow, Beatrice! It is wonderful to hear that you are enjoying your PureTalk service and that your service has improved since making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 28, 2022
Service is great and monthly rate is so much better than previous company we were with! Exact same plan with PureTalk as what we had with AT&T but $70 cheaper per month!! My only regret is that we didn't go to PureTalk a lot sooner!
Wow, Kitty! Saving $70 each month on your phone bill is incredible! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 28, 2022
I get good phone and internet service. I wish you would sell a portable hotspot device like Verizon does. I can get My email on the phone, but it is still too small to read, despite the big screen on the phone. When reading email, I still prefer my laptop.
Hi, William! We're delighted to hear that you're enjoying your PureTalk service! While we do not have a hotspot device available at this time, you may add mobile hotspot data to your account at any time, this will allow your laptop to connect to the internet using your PureTalk data. Hotspot data may be added to your account by going online to www.puretalkusa.com and logging into your Account Portal. Once you've logged in, select the 'Add-ons' tab then follow the prompts to complete your purchase. Please be aware, the hotspot feature is compatible with iPhone models 6s and above, however, it may not function on all Android devices. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 27, 2022
As long as I was in the 48 continuous states, my service was good. My problem is when I go out of the country, I don’t have any service. I need to be in contact with my family and customers. When you have service in Mexico and Europe, I’ll be back.
Hello, Charles! We are so glad to hear that you are enjoying your PureTalk service! At this time, we offer international roaming service in Canada and Mexico, with additional countries ensuing. International roaming may be added to your account by going online to www.puretalkusa.com and logging into your Account Portal. Once you've logged in, select the 'Add-ons' tab then follow the prompts to complete your purchase. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 25, 2022
So far we love PureTalk with the exception of retrieving voice mails. It would've been great to continue using the icon for on our phones. Also, sometimes the reminder of voice mails falls off so we miss those until later. Love the savings!
Hi, Susan! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. We do offer visual voicemail, however, we are only able to guarantee that this feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. We have added this feature to your devices so that you may now view your voice messages. Please restart your devices and access your voicemail by selecting the voicemail icon on your Phone app. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 25, 2022
We used a different carrier for years. They kept increasing our rates so we decided to try Pure Talk. We needed an extender to get reception at home. Now we have much better reception for half the price. Customer service has been very helpful as well. What is not to like.
Hi, Gary! We are delighted to hear that you are receiving excellent signal and saving money on your cell phone bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 23, 2022
Not one person had a true idea what Pure Talk really needed in a phone to be transferred from Verizon. Customer service was told that I had two Verizon S-9's when I signed up. First I was told there was a porting problem. Then it was a locked phone problem. Then it was a Verizon phone problem. At that point I bought two S-9's for AT&T towers. That didn't fix the problems. FINALLY!!! Someone realized that pure talk only takes S-10's and newer. After I spent $352 on 2 / S-9's and then I was forced to buy 2 cheap pure talk phones at $400 plus I was without cell service for almost a month. When I complained to customer service and ask for a refund of service expense and a discount on the $400 dollars worth of phones. I was told it was my fault. Go pound salt.
Hello, Craig! We are disappointed to hear about your experience with PureTalk, this is certainly not the experience we'd like for you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. At this time, Samsung series 9 and older devices are not compatible with our network, as these devices no longer receive necessary software updates.
Reviewed Nov. 22, 2022
PureTalk service generally provides a strong signal. I've been too busy to set up the iPhone, and perhaps this next topic will be clearer when I do. So far I have to call my number to find out if there are any new messages, unlike printed messages which are indicated on the start screen when received.
Hello, Frank! We are thrilled to hear that you are enjoying your PureTalk service! We do offer visual voicemail for iPhone models 6s and newer. This feature allows users to view their voicemails and receive notifications. We have enabled visual voicemail for your line. Please restart your device and this feature should be available to you. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 22, 2022
This program is just like T-Mobile. No service in many areas of my own small home and in one conversation last Friday I must have been dropped 8 times. I start each conversation with "call me back if you lose me."
Hello, Rebecca! Please accept our sincerest apologies for the service issues you have experienced, and for the inconvenience you have been caused. Please navigate to Settings > System > Advanced > System Update > Check for update, if one is available please download and install. Once this has been completed, go back to Settings > SIM Cards > tap SIM 1 > tap the switch beside Enhanced 4G LTE Mode to ensure VoLTE is enabled. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Please keep us posted on the results! Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Nov. 21, 2022
I am in love with my Puretalk service. The reps are always so pleasant. Today I spoke with Arneisha to reset my voicemail. She moved so quickly but accurately. She knew what she was doing. I didn’t have to sit on the phone all day long. She also turned on my visual voicemail. That way I don’t have to call my voicemail each time. Arneisha was great! I highly recommend using puretalk. Cost saving and all the reps are nice and knowledgeable. Thanks Arnesiha. Thanks puretalk.
Hi, Colleen! We are thrilled to hear about your experience with Arneisha, and how quickly she was able to resolve your voicemail issue. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 20, 2022
I switched one of my numbers to PureTalk because of Mark Levin's radio ad. If it weren't for Levin, I would not have switched. The ad promo at the time was Get the 2nd month of service free by mentioning Levin Podcast. I called two times for this issue alone. First time I was told "for some reason I can't explain, it takes another month", next month it didn't happen either. I demanded to talk to a supervisor and was told s/he will call me back in 24-48 hrs. It never happened. At this point I am very close to switching back to my old company.
Oh no, Eugen! We are disappointed to hear about your experience with PureTalk thus far. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and can confirm the free month of service credit was applied on 10/21/22 and used on your next billing date 11/20/22. A member of leadership attempted to contact you regarding this matter on 10/21/22 at 7 PM EST, however, they were unable to reach you or leave a voicemail. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 20, 2022
Generally happy with the service. Our reception and signal where we live in Durango, Colorado is the same as we had with Verizon which isn't that great but we're paying half the amount per month. My biggest complaint is the voicemail. It's like going back 20 years. The voicemails do not come into our phones and we get no alert that we have a voicemail.
Hello, Eric! While we are excited to hear that you are enjoying your PureTalk service, we are disappointed to hear that you are unhappy with your voicemail feature. However, we have great news! We offer visual voicemail for iPhone models 6s and newer. We have enabled this feature for your lines. Please restart your devices and access your voicemail by going to the Phone app > Voicemail tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 19, 2022
Love PureTalk overall; however, detailed call logs are necessary for this to be a good option for us. We would like to replace Verizon and one feature Verizon's billing has is details about every call. We use this information to complete our billing every month.
Hi there, Becky! We are thrilled to hear you are enjoying your PureTalk service. You may view your call logs through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab and choose your line from the drop-down menu. At this time, the call log is not included on the monthly invoices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 18, 2022
Call Samsung which referred me to you as our service provider. Informed Samsung that this used to be a simple control feature on earlier phones. Since we are usually unable to get to our incoming calls before they go to voicemail, and then make a return call, contacted Samsung since we have Galaxy phones and then contacted Pure Talk support. Folks were very pleasant at Pure Talk but the MMI codes given to us have not worked to extend our incoming ring time from about 15 seconds to maximum of 30 seconds.
Hello, Anthony! We regret to hear that you are experiencing issues with the ring time on your devices, please accept our apologies for the inconvenience you have been caused. At this time, we automatically set the ring time to the maximum setting. We recommend choosing a shorter ringtone, as this will allow for more rings during the time allotted. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 18, 2022
Great experience & excellent customer service. Have told many people about my experience with Pure Talk. No difference in network, or service between you & my previous provider Verizon. Best move I made & am saving $100 a month. Keep up the good work.
Wow, Gina! We are thrilled to hear about your huge savings each month! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 17, 2022
Everyone should know about PureTalk, You all provide excellent service and your customer service people are very polite, professional and easy to understand. I hope your company has continued success in the months and years ahead. Everything is great. Great service every day. Thank you
Hi, Gary! We are thrilled to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 16, 2022
We love the low rates AND performance of our Pure Talk services! We were lured away by another company for a short while, but calls were dropped, messages didn’t go through, and they cost more than they said they would. We came straight back to Pure Talk. They’re the best by far!
Hi, Lisa! We are thrilled to hear that you are enjoying your PureTalk service and taking advantage of our low monthly rates! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
I have had absolutely no problems whatsoever. I am very pleased with the service that PureTalk has provided. The coverage, service and billing are exactly as advertised and agreed to. Thank you very much for asking that question. Feel free to ask more.
Hi, David! We are delighted to hear about your experience with PureTalk thus far! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
I’ve been very pleased so far with this service and it's much better than what I had that worked for a period of time then changed. 3G at the time was good for our area and when the upgrade to 4G was marginal and 5G horrible. More time will tell but cautiously optimistic! Thanks for living up to your sell!
Thank you for making the switch to PureTalk, Vicki! We are thrilled to hear that you are enjoying your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
Excellent service so far no complaints at this time. I will recommend your service to all my friends and family. I left AT&T because they were too expensive for the service I received. I’m very impressed for the same service at much less price. A lot of people I talk to never heard of Pure Talk.
Hi, Jeff! We are excited to hear that you are enjoying your PureTalk service and that you are saving money by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
We have been very pleased with our move to Pure Talk! Not only have we saved money each month, the technical staff has been very accommodating and efficient. When we had to work out a few glitches in the transfer, the staff made sure all issues were resolved.
Hi, Gloria! We are so excited to hear that you are saving money and that you've received such excellent service from our Technical Support team! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
The customer service is great. The cell service is good, but connectivity can be slow or lacking. This is to be expected for this type of cell service but be aware that your calls may not connect the first time.
Hello, David! We are pleased to hear that you have received great customer service! Regarding the signal issues, we are happy to assist you. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home.
Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
We switched from Verizon to Pure Talk to save money and cut our bill in half with more data as a plus. The service we have received in southern Mississippi and as we travel has been excellent also. We can enthusiastically recommend Pure Talk phone service.
Wow, Mark! We are excited to hear that you are saving so much on your monthly service bill since switching to PureTalk! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 14, 2022
Went through data real fast this month. Doesn’t make sense because I haven’t had any more use than previous months, don’t understand why this so much more data was used. Can’t see any difference in my usage.
Hello, Seth! You may check your data usage through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab. Please note, you can also purchase a data add-on for your plan for $10 for 2GB by selecting "Add Data". For more detailed usage, you may go to the Settings menu on your device > Cellular > Mobile Data. This will show you which apps are utilizing data. To help reduce data usage, we recommend utilizing Wi-Fi when available, toggling mobile data off when not in use, restricting background app usage and downloads, disabling Wi-Fi assist, and enabling Low Data Mode. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 14, 2022
I have trouble loading simple directions or sending imessages even with good signal. Yet I do struggle with finding good signal, even when in populated cities the signal is constantly poor or good back and forth. My wife refuses to come to my plan after seeing my service. I will be looking to swap back to Verizon the financial savings of Pure Talk are not worth the service received.
Oh no, Austin! We are disappointed to hear that you are experiencing issues with signal strength. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. In the meantime, let's see if we can improve your service! Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 14, 2022
Whenever I called for help getting started with Pure Talk, it was encouraging to me to have people who were patient, courteous, and knowledgeable at Customer Service. Thank you very much. I know if I need help again, I can count on you and have no qualms about recommending you to others.
This is what we love to hear, Marilyn! We are so thrilled to hear that you received such an amazing customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 13, 2022
Everything went quite smoothly and accurately. Agents were helpful and communicated well. Received my phone within the timeline. It was very well packaged and had good instructions on how to proceed to initiate service. It also contain packaging and instructions for the phone I was trading in. And I got my trade in payment as discussed and timely. No problems so far.
Wow, Susan! We are so excited to hear about how smooth and seamless the transition to PureTalk has been for you! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 13, 2022
It’s simple and inexpensive. When I call with a question I talk to a person whose first language is English and we understand each other. I’m getting what I pay for. Not a bunch of **. Thank you Pure Talk.
Hi, Rebecca! Having a U.S. based Customer Service team is one of the many things we pride ourselves on! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 13, 2022
So after I heard many, many ads about Pure Talk on Sean Hannity & on the Clay Travis/Buck Sexton shows, I figured this must be a really good deal. I had great mobile coverage before but the price was getting higher & higher. While the monthly cost is better, you definitely get what you pay for. I've made multiple service calls to tech support but I still have problems when known contacts call me, as soon as I answer, sitting in my own living room next to a window, the call drops. It's very frustrating and sometimes I try to make a call but can't get the call to go thru. I am concerned that sometime I'm going to need my cell service in an emergency and it won't be there for me. So I can't say my experience is best ever -- FAR FROM IT.
Hello, Ruth! We are very disappointed to hear about your experience with PureTalk thus far, this is certainly not the experience we'd like for you to have. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home.
With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then you may follow the link below to input, save, and select the Android APN settings. Please keep us posted on the results! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Nov. 11, 2022
Phone service is good most of the time. Data is fair most of the time. Sometimes I have no data available. Wi-Fi is good but if I do not have it. Data does not work. Is there a way to have data without wi-fi? Why does it show I have 4 bars (for phone service) but I get no data.
Hello, Ricky! Please accept our apologies for the data issues you are experiencing, and for the inconvenience you have been caused. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Nice individuals helping with my change to PureTalk. So far the service is great. The cost is the best. I had to port 2 phones. It was easy with the support team since I am elderly and not so good at technology.
Hi there, Jannette! This is what we love to hear! We are so thrilled to hear that our support team was able to guide you through switching service and provide an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
1) Calling Canada from US is very awkward using the system you have. Should be updated with direct dial.
2) Voicemail interface is ARCHAIC! I have to call to get messages- I want a screen with direct info about my voicemails - not a blank page that says "Call Voicemail". I want to visual record. Hate to say it, but VERIZON was way better- check their user interface and copy it for PURETALK.
Hello, Theodore! We are disappointed to hear that you are unhappy with our international calling and voicemail features. We are always working to add new technologies that make it easier to be a PureTalk customer. However, we have some great news! We offer visual voicemail, which allows you to view their voice messages. We have enabled this feature for your lines. Please restart your devices and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 9, 2022
I’ve working in the telecommunications industry for most of my career and worked for all the major telecommunications companies. From creating your account, the quality of the network, accuracy of billing, to the cost savings, I could not be happier. Switch to PureTalk and you’ll find out why I switched and stayed with PureTalk.
Wow, Paul! We are so thrilled to hear that you are enjoying your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Love the service and the price. When calling customer service you always get a real person who is very helpful. Keep up the good work. Especially for seniors on a tight income. My new phone works great. I made the purchase through you.
Wow, Patricia! You are speaking our language with your feedback! Saving money is so important, especially these days. Did you know about our easy referral program that can help you save even more? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Customer service is excellent. Value for money is also excellent. The cell coverage is also very good. The phone that I have from PureTalk is a letdown, however. It was sold to me as a high-quality phone (Nokia). However the user interface software will crash on occasion, often for over an hour before the phone comes back. This could have easily stranded me a couple times, because I was relying on the GPS on the phone to get to where I was going. Luckily I still have my Garmin in my car, so I switched to that during emergencies. The phone also lost access to the mobile data network once. PureTalk clearly knows that this can happen, and has a very clear guide on their web site on how to fix this problem. I was able to restore data access quickly and without calling PureTalk.
Hello, Ian! We are excited to hear that you are saving money and that you've had a great experience with our Customer Service team! Regarding the device, please accept our sincerest apologies for the issues you have experienced. The link below will direct you directly to Nokia's website, where you may discuss possible repair or replacement options, as each device purchased from PureTalk includes a one-year manufacturer's warranty. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Karen's phone number ending in **, was not connecting to service. Assistant helped provide information to make connections and calls. (Still no internet, further assistance may be necessary.) But your help was very friendly and helpful.
Hi, Stephen! While we are so glad to hear that our Technical Support team was able to resolve the calling issue, please accept our sincerest apologies for the internet connection issue your wife is experiencing. We will be sending you a private message shortly to gather additional information, that way our Tech Support team can reach out to you directly for further troubleshooting assistance. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 8, 2022
Great price. I still have issues making a phone call, I must power down my phone-reboot it. Weird, you have to call a number to retrieve voicemails. I do like that I spoke with an English speaking representative, when I have needed help. Sometimes, more than with my old carrier, I have internet issues. Either no service without WiFi, or very slow.
Hello, Michelle! While we are excited to hear that you are taking advantage of our great prices, we are disappointed to hear that you are experiencing occasional issues with calls and accessing data. Let's see if we can improve your service! Please go to Settings > Software update to ensure your device is using the latest update. Then you may go to Settings > System or General Management > Reset options > Reset network settings. Next, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Once this has been completed, restart your device and test your service, then let us know how it improved. Please note, once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. You may view your data usage through your account portal online at www.puretalkusa.com/account/login. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 8, 2022
Happy to be saving a significant amount of money by switching from another provider along with keeping the same service and usage. No issues thus far and do not anticipate any. Glad to have an alternative other than forced to be with the top cell phone provider companies. In my rural area I do get a good signal with no issues.
Wow, Daniel! A significant savings each month on your cell phone bill is amazing! Did you know about our easy referral program that can help you save even more? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 8, 2022
I had talked with a lot of people because I cannot connect with PureTalk in my home and I am using wi-fi calling which means we miss calls and texts constantly. Once we get a block from the house pure talk connects. Now about 2 weeks ago I added international calling for 10 dollars and the service tells me I have no money on my account.
Hello, Charlene! Please accept our apologies for the service issues you are experiencing, we understand your frustration. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved.
Regarding the international calling capabilities, we confirm an international PIN has been purchased in association with your phone number. To place an international phone call, please dial our access number (770) 818-3791 and follow the voice prompts.
When you are prompted for the calling number, dial 011 + country code + city code + phone number + the # sign. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
I am very unhappy so far. I have a very weak signal no matter where I am. I experience drop calls constantly and cannot connect to Pandora, or GPS. I called the help line and did not get any help at all. Thinking of switching to another company.
Hi, Vicki! We are disappointed to hear that you are experiencing issues with calls and accessing your apps. We understand how frustrating this can be and sincerely apologize for the inconvenience this has caused you. Let's see if we can improve your signal! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > Software update to ensure your device is using the latest update. Then you may go to Settings > System or General Management > Reset options > Reset network settings. Next, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
I had extreme issues while traveling out of the State of Ohio. Unable to pull up or utilize phone. I then called to see about this and was told "sorry" but nothing we can do and you are about "three" days outside your return period. Needless to say, I will be paying off the phone and going back to Verizon.
Oh no, Brenda! This is definitely not the experience we want you to have! Please accept our sincere apologies if you received anything other than an excellent customer service experience, as this is our top priority. Let's see if we can improve your service! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
My phone consistently drops calls, doesn't allow calls to go through (intake and output) AND or no one can hear me clearly EVER! This was a terrible mistake. Even my husband wants me to change back. I've spent hours trying to get this resolved and mainly get told I need to do the latest update, which I have, but nothing helps.
Hello, Katerie! We are so disappointed to hear that you are experiencing issues with calls. Please accept our sincere apologies for the inconvenience this has caused you. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 7, 2022
Disgusted in the service or lack thereof. I am a senior on a limited income. AT&T was becoming more expensive. No Internet independently of my phone. I never realized that I would not have Internet with Usually 1 bar of reception as in Anchorage 99515 for medical necessity. It should be great cell service! Still 1 bar! Customer Service tried to help numerous times to no avail.
Hello, Nannie! We sincerely apologize for the service issues you are experiencing, we understand how frustrating this situation can be. Let's see if we can improve your signal! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
I switched from Verizon to Pure Talk about 3 months ago and have been extremely pleased with the service. I was initially concerned that the cell phone service might be spotty or the quality might not be the same as Verizon but I have noticed no difference at all except the bill amount due every month. My only regret is that I didn't know about your company sooner!
Hi, Dori! We are so glad to hear that you are saving money on your monthly service and that your coverage is excellent! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
When switching to ptusa, 1) Your system would not accept my credit card of over 40 years- PTUSA told me I had the wrong mailing address. I called my bank and was told everything about my card was correct; found out YOUR SYSTEM DOESN'T RECOGNIZE MY CREDIT UNION- NOT a wrong address!!! 2) The phone I was talked in to was defective and erased over 30 contacts from my iCloud account IRRETRIEVABLY! So now I had to buy the phone I originally asked for, and ptusa would NOT REFUND ME!
Then I had to buy the phone I originally asked for (over $700) and PTUSA would not send out the 2nd phone until I returned the 1st phone LEAVING ME WITHOUT ANY COMMUNICATIONS FOR 3 DAYS UNTIL THE NEW PHONE CAME *ENTIRELY UNACCEPTABLE!!!* The new phone had the same issues as the 1st and after calling PTUSA and Samsung, it was determined that it was your system that was at fault! Apparently your system isn't compatible with some of the features of the phone! All the hours and days of back and forth phone calls, and on the 14th day of the trial period AT 4:30, PTUSA finally issued me a RMA number, leaving me less than 1/2 hour to pack up the phone and find a FedEx store to return the phone before 5pm!! Once again, I was left without a phone for another 3 days!!
PTUSA IS THE ONLY CARRIER I HAVE DEALT WITH IN MY LIFE THAT DOESN'T SEND OUT THE NEW PHONE AND I PUT THE DEFECTIVE PHONE IN THE SAME BOX TO RETURN IT!!! So now phone #3 Still having the same issues! Now after about 3 weeks I notice no credit on my credit card! After waiting forever, I was told I WAS NOT GETTING A REFUND ON THE 2nd PHONE EITHER! I WAS TOLD BY PTUSA that the phone was returned "broken"! I had asked about PTUSA and FedEx having insurance and filing a claim- never happened! Now I'm out over $1400 for the 2 phones plus the $200? for the 1st phone!
I told PTUSA to send me back the "broken" phone- I wanted to see it "broken" for myself. There was a hairline scratch on the bottom of the screen, barely noticeable unless tilted at a certain angle to even notice it! How it got there, I don't know, but again, PTUSA never contacted FedEx about the insurance on the package- I seriously doubt PTUSA ever had it insured, but either way, this is the phone I am using to this day!
So to recap so far: PTUSA tells my credit card had the wrong billing address - LIE. My phone was returned BROKEN- LIE. PTUSA leaves customers without any phone to make emergency calls. UNBELIEVABLY UNACCEPTABLE!!! Turns out YOUR phone system is the problem NOT being compatible with some of the features of the phone, yet PTUSA drove me nuts blaming 3 phones as the culprit. So after speaking with a manager, and asking to speak to your CEO, I was offered 3 months of free service- wonderful! My 1st month, I got a 0 balance- great!
Enter month 2: I get a nasty text saying my phone will be turned off by 8pm if I don't pay my bill! I called customer service and went through this nightmare and was told everything was good, not to worry and ignore the text. Saturday- another disconnection text. Called customer service and was told she didn't see any notes of 3 free months, then eventually found it and was told not to worry. Today (Monday) I get the same damned text! Can you see how aggravating and completely incompetent your service is? SERIOUSLY! I guarantee you next month will be no different, and if it is, I WILL find another carrier! I have never gone through so much wasted time, so much aggravation and grief as I am experiencing with PTUSA, and to have to be placed in such an unsafe position as to leave customers WITHOUT A PHONE until the new one comes, is incomprehensible!
Not one other carrier on my life has ever adopted this practice! Lives are at stake here, but your only concern is getting your phone back! I guess a phone is more important to you than the possibility of a life!!! And FYI, I have 2 incurable diseases and have multiple surgeries to contend with, so I am adamant about not having a phone!!! And remember- I am using the phone that PTUSA told me was BROKEN and would not refund me on and PTUSA telling me it was defective to begin with! It is your system that is not compatible with the features of the phone(S)!
Hello, Daniel! Please accept our sincerest apologies for the back-and-forth phone calls you have made to PureTalk, and for the inconvenience you have been caused. After reviewing your account, we confirm the second Samsung Galaxy S21 was refunded on 09/16/2022 in the amount of $707.99. The first device was not eligible for a refund due to the scratch on the screen. If you would like to enroll in an Allstate device protection plan, you may do so at any time by calling our Customer Service department. Once you have enrolled in a protection plan, you may file a claim for any future damages that may occur.
Regarding your account billing, we will be sending you a private message for security purposes.
Reviewed Nov. 6, 2022
Sometimes when driving, note; I drive a truck for a job, I lose connection entirely; have to go into “airplane mode” and back to restore. Used to turn phone off and back on. Have addressed this several times with customer support.
Hi, Richard! We regret to hear you are experiencing issues with connectivity. We understand how frustrating this can be, especially if your device is needed for work. Please accept our sincere apologies for the inconvenience this has caused you. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 6, 2022
I recently signed up for Puretalk service and didn’t realize that my voicemail did not work. Once I found out I contacted customer service and the problem was corrected. People that called me couldn’t leave me a message so they texted me and told me that my phone did not accept voicemail. Thanks!
Hello, Robert! We are so happy to hear that our Customer Service department was able to assist you with your voicemail, as providing an optimal customer experience is our top priority. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 6, 2022
My phone stopped receiving or making calls out of the blue tonight around 8:00 pm. I get a message saying that my balance is too low to make a phone and I need to make a payment. My payment is not past due, I made an early payment anyway just to make sure, and I still can’t make calls. I was in the middle of nowhere and terrified without calling capability. I was able to text and use navigation, which makes no sense if the calling being turned off is really due to a financial issue. I tried to call customer care and it is closed. I had to go buy a burner phone.
Oh no, Lauren! We are so disappointed to hear that you were experiencing issues with calls and that you were unable to reach our Customer Service department! Please accept our sincere apologies for the inconvenience this has caused you. We have reviewed your account and see that you spoke with an agent on 11/06/22 and they have reset the calling feature on your account. Resetting the calling feature has resolved this issue. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience!
Reviewed Nov. 5, 2022
I started with PureTalk about 4 months ago to save money on my cell phone bill. The staff when I called, were always very helpful and courteous. I have not had long wait times at all. It has been a great change for me, save money, not fund liberal causes, and great cell service. Thank you! So glad I changed.
Thank you for making the switch to PureTalk, Elizabeth! We are excited to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 5, 2022
We are very pleased with PureTalk's service. The transition to PureTalk went very smoothly and the service quality has been very reliable ever since. We are low-volume users and the plan we selected is perfect for us. I would not hesitate to recommend Puretalk to family and friends.
Hi there, Steven! We are so thrilled to hear that you are enjoying your PureTalk service and that making the switch to PureTalk was a breeze! Did you know you could earn a $20 credit for referring family and friends!? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 5, 2022
Everything is great but an app would put it over the top and make this one of the best mobile. Everything is great but an app would put it over the top and make this one of the best mobile great service.
Hi, Merrill! We are always working to add new technologies that make it easier to be a PureTalk customer, and hope to release an app soon! In the meantime, you may go online to www.puretalkusa.com and log into your Account Portal to purchase new devices, view monthly usage, or update the payment method on file.
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 5, 2022
I heard about PureTalk for over a year on the radio. I was with AT&T and had been thinking about changing providers. I wrote down the PureTalk number many times as I was driving, however, I didn't call them. Procrastination! Finally I called and set up my account. So easy. I was able to keep my number and the cost was half the price. I wish I had acted sooner. I've had no problems and love my new service. Thank you.
Hello, Susan! We are delighted to hear that you made the switch to PureTalk and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 5, 2022
First few days phone worked fine. Then wouldn't work inside house. Was told it was my house construction and nothing could be done. Verizon salesman said use wi-fi calling. I did and all is perfect. Wish Pure Talk had suggested it but all good.
Hi, Dale! We sincerely apologize for the service issues you experienced with PureTalk, and we would like to offer some troubleshooting assistance. Let's see if we can improve your signal!
Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 5, 2022
The phone service has been excellent and the price is certainly right. For my single line I am saving over $100/mo. The transition from Verizon had some frustrating bumps and bruises however. I was told my iPhone 11 Pro was suitable for an E Sim but after spending over an hour on the phone with your technical service dept it was determined that it was not true so they had to FedEx me a SIM card which they did promptly but I still did not have a working phone for three days. Once installed the tech group was able to get me online. However, along the way there were multiple attempts at the E Sim and despite erasing all the data and starting over I still have a PERMANENT notification in settings that tells me to click on it to complete my installation which it wrong and very irritating. If I accidentally click on it down the road my system will crash. The tech dept says there is nothing they my can do about it.
Furthermore, my contacts did not reload properly with only about a third showing up after the transition and once again the tech group said there was nothing target could do about it. With perhaps millions of subscribers I can’t believe I am the first one to encounter this side effect. I finally solicited help from a different company who took a quick look and immediately determined the problem to be that that system had only transferred those contacts recorded from my Gmail account but not from the cloud. A few keystrokes later I was back in business. How can Pure Talk’s technical folks not know that?? Overall, I am recommending PureTalk to anyone I talk to but some more informed technical support would be very much appreciated. I’d feel terrible if a friend took my advice to switch and then ran into these issues. By the way, what can you do to get rid of this stupid notification that is on my settings tab?? Thank you.
Hello, Robert! While we are so glad to hear that you are enjoying your PureTalk service and saving money each month, we apologize for the poor Technical Support experience you have had. Regarding the eSIM message you are receiving, please go to Settings > Cellular to ensure your phone number is properly attached to the physical SIM card that is inserted into your device.
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 4, 2022
I am glad to be with smaller company and still the same cell network. The price is better and I get good customer service here in the US. I like being able to call customer service and not get a sale pitch. I am glad I switched to Puretalk.
Hello, Helen! We are so glad that you made the switch to PureTalk too! Saving money is so important these days! Did you know about our easy referral program that can help you save even more? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
Your claim: Switch in 20 mins and you won't even notice the change in phone service quality. What happens: I switch using your online/phone staff to help me. It works, until it stopped working. I call back. About 45 mins later my phone works like it did with my old service! Then I leave the house and my wifi. Away from my wifi, I have phone for calling and text-only text messages. No images can be loaded. Any attempt to pull up a website from the internet fails. I live in a small town. My phone service here is slower than when I lived in a big city, but with Puretalk, I might as well have a bar phone. I guess your name says it all: Pure Talk.
Hello, Andrew! Having service issues is aggravating, please accept our sincerest apologies for the inconvenience you have been caused. We'd like to try some troubleshooting steps to see if we can improve the MMS and mobile data connection. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
Pure Talk appears to use AT&T infrastructure so coverage is good. Before I switched to Pure Talk, I was paying my provider three times as much as I pay Pure Talk for the same service. The big company also had a tough time to contact support but with Pure Talk, I just call and talk to an employee who helps me with my account.
Wow, Chris! We are excited to hear that you are saving money on your monthly service since switching to PureTalk! Did you know we have an easy way to save even more on your monthly bill? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
My phone gets cut off in completion every month and says I’m out of minutes when my phone bill is not even due yet! I’ve been on the phone with my clients and it cuts off entirely and it won’t allow me to even use the 611 feature to speak with your representatives. Terrible.
Hello, Mayra! We understand how aggravating this issue is, please accept our sincerest apologies for the inconvenience you have been caused. After reviewing your account, we confirm a trouble ticket has been submitted to our IT team to ensure this issue does not occur going forward. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
We have traveled from Montana, to Texas to Arizona and had great service everywhere. The Samsung phones we have received are so much better than the Google phones we had in the past. The service is always clear and crisp without any interruptions.
Hi Kermit! We appreciate your feedback, and are so delighted to hear that you received excellent service while traveling! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
Yes. I have recommended many to you, many family and friends. Service is very good, so far so good! Everything is as other service. I do like that it’s ran by vets also. I do recommend this service and will give it 10 stars.
Wow, Donna! Thank you for your amazing feedback, we're so excited to hear that you're enjoying your PureTalk service. When recommending PureTalk to friends and family, be sure to share your referral link, that way both you and your referral will receive a bill credit toward monthly service! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
After installing the SIM card It took 3 calls to get services setup correctly; first the IMEI number reset; second call to reset the factory settings and the 3rd call to activate my voice mail; does it really need a call to activate voice mails; once activated I had 9 voice mails and some were very important and returning those calls was embarrassing. I am very lucky to have 2 bars; usually only 1 and I have to sit by a window or the patio so the call is not dropped.
Hello, Jane! Please accept our apologies for the back and forth phone calls you have had to make to PureTalk, we understand how much of a hassle these can be. Regarding the poor signal in your area, let's see if we can improve your signal!
Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
We had a lot of problems the past few months as we transitioned to Pure Talk. Most were resolved. Nearly every time I called, my wife would get a survey text. I am the primary account manager and the primary one who contacts PT, so I should get the surveys. Nobody at PT knows how to fix this. Frustrating.
Hello, Ed! We understand your frustration, please accept our sincerest apologies for the inconvenience both you and your wife have been caused. After conferring with our IT team, it has been determined that we are unable to redirect the customer surveys at this time. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
It's been IMPOSSIBLE to verify certain accounts because they all require short code validation codes to be verified and Pure Talk doesn't support this function per IT Dept. Unable to bank (Zelle), etc. and also unable to download apps because of the same issue. Planning to return to my previous provider as soon as the balance of my equipment is liquidated; unless this issue is resolved sooner.
Hello, Geovanna! We are always working to add new technologies that make it easier to be a PureTalk customer, we hope to support short code texting in the future. Please accept our sincerest apologies for the inconvenience you have been caused. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
I love that I am paying such a low amount for my monthly service. I am not able to retrieve my messages from my phone. It needs to be reset and I'm not sure how to do this. When I transferred from one phone to my new phone, I lost the ability to listen to my messages.
Hi, Monte! We are so glad to hear that you are saving money on your monthly bill by making the switch to PureTalk! We are happy to assist you with setting up your voicemail.
To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and greeting.
If a password is already set and you do not remember it, you may reset* it:https://www.puretalkusa.com/account/login
Click the Plan tab
Click Reset Voicemail.
*Please be advised that resetting your voicemail password will delete everything in the voicemail box.
To turn off asking for voicemail password from your phone:Call your voicemail by dialing your mobile device number or holding 1
Press star (*) to access your main menu
In the Main Menu, press 4 for Personal Options
Press 2 for Administrative Options
Press 1 for Password Options
Press 2 to Turn Password On or Off
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 2, 2022
The two ladies that was worked with were very cordial and knowledgeable of what they were doing. It was corrected quickly and really appreciate the accurate service. We do not know why this happened but understand this is something that can be corrected easily.
Hi, Penny! We are excited to hear that our agents were able to resolve your voicemail issue and provide an excellent customer experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 2, 2022
Recently switched from Verizon to Pure Talk. Only regret is I should have done this earlier. Less expensive. Great service. Excellent assistance to get up and running. I used to have spotty reception at my remote cabin, now it's excellent.
Wow, Galen! This is what we love to hear! We are thrilled to know that you are saving money on your monthly service bill by making the switch and receiving excellent service, even at your remote cabin. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 2, 2022
Connection at home for data and calls are still spotty, but no different than the big companies. I do like the less expensive bill though. I know y’all are tied to what ATT does so if they do not expand their coverage, it is not on y’all. However, people and the cows in the fields one hundred feet from my location have better service than we do…
Hello, Timothy! While we are so glad to hear that you are saving money on your monthly bill, let's see if we can improve your signal!
Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 2, 2022
I was a ** customer for a time and our cell phone needs and usage is minimal. However, with ** we always exceeded the limit and got pushed to the next tier. With Pure Talk, this is not happening and we save $15 to $20 every month. I am more than satisfied with this service.
Hi, Susan! Saving money is so important these days, did you know you can save even more with our easy referral program? Both you and your customer referral can be credited on your monthly bill! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 2, 2022
Could not provide service. Have been charging me for service for at least 4 months. Have called with no results. Your company is providing false advertisement. You need to stop. I was so happy I would be able to save money each month only to be very disappointed.
Hello, Diane! We are so sorry to hear about your experience with PureTalk, and we'd appreciate the opportunity to assist you with your service concerns and to make things right. We have sent you a private message to gather additional information concerning this matter. Thank you for your feedback and for being a valued PureTalk customer!
Reviewed Nov. 1, 2022
Sometimes the calls won't go through or they disconnect. Echoes when I need it, sometimes I can't use the phone.
Oh no, Brenda! We are so sorry to hear that you are experiencing issues with coverage and call quality. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 1, 2022
I believe the last tech representative was Leland. He was wonderful and completely solved my problem. Tiki I was also good but the one before her was no help! She told me I needed to add a data plan for an extra $10/ phone, which we did not need. Tiki was able to cancel that and said we wouldn’t be billed. I spent approximately 4 hours combined on hold plus talking to reps to solve this problem! Not especially impressed with the hold times.
Hello, Joyce! While we are thrilled to hear that Leland and Tica were able to assist you and provide an excellent customer experience, we are sorry that you spent hours on hold. Please accept our sincere apologies, as our goal is to provide one-call resolutions, including minimal wait times. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 1, 2022
I am not happy with the way the iPhone 13 Pro is operating. I’m charging the battery more often than I think I should. It’s freezing up often and I have to turn off to reboot. I emailed my concerns but was sent my contract.
Hello, Susan! A device not functioning properly is definitely a cause for concern, please accept our sincerest apologies for the inconvenience you have been caused. While the device is outside of our return policy, your iPhone includes a one-year manufacturer's warranty. You may contact Apple directly using the link below, they may be able to assist you with available repair or replacement options. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://support.apple.com/
Reviewed Nov. 1, 2022
Great service. Saved a bunch of money and the coverage is the same. Really like the customer service folks, they are in AMERICA!!! Always hated having to talk to someone in India with AT&T. Also love that PureTalk isn’t involved in any woke, far left **.
Hey, Jim! Yay for saving money and being able to reach an agent right here in the US, these are both things we value and pride ourselves on. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 1, 2022
Very pleased with the service and have been telling everyone we know that we switched to Pure Talk. Keep up the good work. All the representatives I talk to are so helpful and always give up the correct information. My only complaint is with my previous carrier.
Hi, John! We are so glad to hear about your experience with PureTalk, and that our amazing agents have been so helpful! When recommending PureTalk to friends and family, be sure to give them your unique referral link, you and your referral will both receive a bill credit towards monthly services! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Updated review: Nov. 3, 2022
Had as issue with them at first, but they resolved it, without giving me the runaround and saved me $300. Great company. They asked me, "What can we do to make it right," I told them and they did it in
Original Review: Oct. 31, 2022
I heard about Puretalk on the radio, selling point being I'd save money, went on the web site, used their phone compatibility section, put all the info in and cool my phone is compatible. All I need is a sim card. Got the card, put it in and it don't work, I call and get sent to tech support. Went through the motions and he tells me to check the version of phone I have. It's like a 9 and he's like, "Oh well. You need a 11 or higher." I'm like wtf.
So now I have to get a new phone ($300 for the cheapest one, and I went here to save money). Got the new phone but it's bugging me that they said my phone would work. So I'm think they owe me at least a months of free service. That's more than fair. So I call back, get bumped up and to a manager and tell her what's going on and she's like, "Your issue is with samsung, not us." Ah NO lady YOUR web page said my phone would work, not maybe it will work if samsung develops an update that makes it work with your service. So all I have to say is ** Puretalk. I switched after my service ended a month later. I'll eat the price loss and switch to xfinity. They gave me the same phone for free and the they had the nerve to send me this rate our phone service thing here I'm typing this from. YOU wanted to know puretalk. You're welcome. :)
Oh no, Kevin! This is definitely not the experience we want for our customers. Please accept our sincere apologies for the miscommunication regarding your device's compatibility and for the inconvenience this has caused you. Samsung will no longer be providing the necessary software updates to support features such as VoLTE for their older models. We would appreciate the opportunity to make this right and will be sending you a private message. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 31, 2022
When watching videos there is a great deal of buffering and the overall quality is very poor. I am not sure if the through carrier is doing this or this is your business model. Right now I can't even open my google account, And my Viper car alarm is unresponsive. This is starting to look like it is unworkable for me!!!
Hello, John! It seems like your device's network settings need to be reset! Listed below is a link to our website with instructions if you would like to reset them yourself. Please also ensure your device is using the latest software update by going to Settings > Software update. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Oct. 31, 2022
Two issues that made us switch. On too many occasions our cell reception was dropped and/or connection was too garbled to understand. Also, with unlimited data plan, the Connection was too slow to be useful. The connection was not being used for streaming. So switched to T-mobile after confirming user reviews.
Oh no, Nils! We are so sorry to hear that you received poor coverage and that you have switched to another service provider. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for the inconvenience you encountered. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 31, 2022
The call center was helpful in answering my questions. When I finally decided to switch from another provider, it was quite seamless. I am getting better reception than I used to. I am not sure if it is because of switching from 3G or net.
Brad
Hi, Brad! We are thrilled to hear about your experience with PureTalk thus far, and are so glad that you are receiving great service reception! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 31, 2022
Pure Talk as a service has been acceptable since I switched from Cricket. My issue stems from current customers not being able to get the advertised price of new phones. I had been with Pure Talk less than 30 days and was not able to purchase a phone at the sale price from the Pure Talk website. I don't see this rule as being fair to current customers. In my view, you lost out on a purchase of two phones.
Hello, Jerry! At this time, our Instant Phone Discount eligibility is limited to new customers, or current customers adding an additional line of service. We sincerely apologize for the inconvenience you have been caused. In order to receive our up to $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on either the $65 Unlimited Talk, Text, and Data + 25GB hotspot, $55 Unlimited Talk, Text, and Data + 15GB hotspot, OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 31, 2022
Several times a week, I find my phone locked out for emergency calls only. I have to reboot to get service back. Never happened with Verizon. Can you tell me why this keeps happening? I have a Samsung S10+ phone.
Hello, Tim! We understand that this issue is frustrating, please accept our apologies for the inconvenience you have been caused. We'd like to try a few steps in hopes of improving your PureTalk experience.
With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, this ensures your device is connected to our network. Then you may follow the link below to input, save, and select the Android APN settings. Please keep us posted on the results! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 31, 2022
My husband and I have loved Pure Talk and have recommended to a few of our friends. We had Verizon & couldn’t get good reception at our cabin in Blue Ridge Mtns! We now can!!! We are loving Pure Talk. So happy we switched to you!
Hi, Pamela! We are so excited to hear that both you and your husband are receiving excellent service in your area! When recommending PureTalk to friends and family, be sure to give them your unique referral link, you and your referral will both receive a bill credit towards monthly services! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 30, 2022
I have enjoyed Puretalk. The only thing that gives me pause and keeps me from giving it 5 stars, is that the coverage isn’t quite what I had hoped and expected it to be. Also, I am now unable to text pictures to non Apple phones and I have had difficulty setting up my voicemail.
Hey, Tracy! We are happy to hear that you have enjoyed your PureTalk service. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are committed to earning that 5th star and will be having an agent contact you to assist with your text messaging issue. Thank you for your feedback, as it always helps us improve the PureTalk experience!
Reviewed Oct. 30, 2022
I like the service, no dropped calls, texts send right away, I like that I no longer have buffering issues when streaming music and movies. Very affordable for cost. Switching to Puretalk has saved me money every month compared to having US cellular.
That's great to hear, Erik! It's exciting to know that you're enjoying your PureTalk service and that you're saving money on your monthly service bill by making the switch! Who doesn't love saving money, right? Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 30, 2022
None of the three times I called to get help with connecting to 5G via e sim was successful. In each case after spending an hour on the phone your customer service put me on hold and the disconnected. I finally got my son in law to help connect. Really poor customer service.
Oh no, Euclid! We are disappointed to hear that you had to call in multiple times to resolve your service issue and that you received anything less than an excellent customer service experience. Please accept our sincere apologies for the inconvenience this has caused you. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 29, 2022
I’ve tried other providers with unsatisfactory results. We live in an area that doesn’t get a strong signal. Pure Talk meets all my requirements. Based in the USA, easy on the budget, great customer service, good coverage in my area. All in all, Pure Talk gets 5 stars.
Wow, Judy! We are thrilled to hear that PureTalk checks all of your boxes, as providing great service at an affordable rate is something we are proud of! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 29, 2022
Love Pure Talk, my brother Steve ** recommended it to me and when he recommends something, I know it has to be very good. Hope to make a few conversions with family and friends. I haven't had any problems like I had with **, lost $700 to them, they locked my phones. Thanks Pure Talk, Marilyn **
Hi there, Marilyn! We are so happy to hear that you are enjoying your PureTalk service and that we were recommended by your brother Steve! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 29, 2022
My voice mail will not open and it is very frustrating because it tells me that I have 20 waiting but it won't let me read even one. I have been told several times someone has tried to send me a voice mail and could not send it because to box was full.
Hello, Gloria! We offer the visual voicemail feature, and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. We have enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. If you're unable to read your voicemails, you may still listen to them by dialing your own phone number from your device, then enter your voicemail password when prompted. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 29, 2022
Love it, so, glad I switched from AT&T. I put it off way too long. Thank you for your service assistances and fast friendly service you provide with my subscription. Your prices are just what I was looking for and being run by the patriots is more than I can ask for. Thank you for your service!
Hey Nancy! We're glad you switched too, and we are so pleased to hear about the amazing service you've received. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 29, 2022
We would recommend Pure Talk to EVERYONE!! So easy to switch. Very helpful answering questions. When I called, I got a person immediately. Never had to wait. Very friendly and helpful. And we are saving so much money, and that’s more important than ever right now!! THANK YOU SO MUCH!!!
Thank you so much Jack and Joni! We're so excited to hear about your PureTalk experience and that you are saving money each month since making the switch. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 29, 2022
I am thankful for Puretalk! Great service every time I call! Always a great price with good coverage! I live in the boonies and still get service! Most importantly is my money is going to a good company! Thank you Puretalk!
Hey there, David! We are loving your review and are so happy to hear that service functions in your area! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 28, 2022
Able to use all the services provided from Pure talk without disruption for my husband's iPhone. It's going fine. Had no problem when the chip was put in. My phone had problems, however, because the chip was not compatible, but I think it was because my phone was an LG, and it was not on the list for compatibility. Luckily for my husband's iphone it was not a problem. I was glad we found Pure Talk because it is saving us money too.
Hello, Margaret! We're so glad to hear that your husband's service is functioning, and that you're saving money on your monthly bill! We have another easy way to save money each month. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 28, 2022
So far the service and price are great. The only issue I have experienced is that texts were not sent or received for two days. I'm not sure if it was a Puretalk issue or something else. I am pleased with Puretalk.
Hi, Pam! We are so glad to hear about your PureTalk experience, and that you are enjoying our low prices. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program.
Not being able to send or receive text messages can be a hassle. If this issue occurs in the future, please do not hesitate to contact us for troubleshooting assistance! We are available by phone at 1-877-820-7873, email at info@puretalkusa.com, and social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 27, 2022
It has been very nice to have responsive customer support based in this country. I also find that my phone service is much better than my previous provider. I think that the overall cost is very competitive too, so I am quite happy with my switch.
Hi, Linda! Having a US based Customer Service team is something we pride ourselves on, it's important to be able to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 27, 2022
I was an AT&T customer for @30 years. I thought I'd be stuck with their high costs forever since ATT is the only phone service that works at our vacation home. I also had to pay every month for the highest data package since that was how I get internet when I'm on vacation. It's so nice to be able to cut back and pay only for what I'm getting! Thank you for your service!!!
Wow, Linda! We are so, so happy to hear that you are enjoying your PureTalk service and that you're saving on your monthly bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 27, 2022
Plain, simple text is okay. I cannot receive group texts or pictures via text message. I have contacted customer service twice about this issue. With no brick and mortar store to visit, I'm basically at the mercy of someone on the other end of the line. Call quality is good, coverage is good.
Hi, Sharri! We understand your frustration about not being able to send group texts or picture messages, please accept our sincerest apologies for this inconvenience.
Let's try some troubleshooting steps to see if we can improve your service. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website to reset the APN settings. Once this has been completed, restart your device and test your MMS capabilities, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 27, 2022
No service on my phone or my wife’s in downtown Fort Worth. Had to use an art phone to call an Uber!!! What give cannot get service in a major market??? I thought you used the same towers as AT&T. Lost service in Venice Louisiana. Once again used an iPhone on AT&T!!!
Hello, John! We regret to hear of the poor signal you and your wife are receiving, please accept our apologies for the inconvenience you have been caused. This is certainly not the experience we'd hope for you to have.
While signal strength may be affected by terrain or local structures, we'd like to try a few steps in hopes of improving your service. To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 26, 2022
We switched from AT&T to PureTalk after hearing about this provider from the Ben Shapiro Show. I was still getting an 18% discount through a previous employer, and had our phones paid off through AT&T but PureTalk still has our monthly bill lower than what I was paying through AT&T, and that is with getting brand new phones through PureTalk. The cell service is just as good if not better than our previous provider also. Overall, we are extremely pleased to have made the switch and wish we would’ve done it sooner.
Wow, Ryan! Hearing that you're happy makes us so happy! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 26, 2022
I have unlimited data but my phone will not load properly and sometimes can’t access anything unless I am using Wi-Fi. I am a travel nurse and don’t always have access to Wi-Fi usage. I would like to know if after I use so much data that it causes my phone to slow down. I have like most things about PureTalk but the data part.
Hello, Jill! After reviewing your account, we see that you are currently utilizing our $30 Unlimited Talk & Text + 6GB plan. Once the 6GB of high-speed data has been used, your device will automatically begin using low-speed data. If you would like to upgrade your plan, you may do so by logging into your Account Portal > select the Plan tab > select Change Service Plan. Our plans range from 4GB up to 60GB of high-speed data per billing cycle. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 26, 2022
We switched to Pure Talk because of recommendations from podcasts such as Jesse Kelly and others. It was a nightmare from the beginning. Every single supervisor we spoke to was rude or just flat out unprofessional. The first supervisor we were on the phone with was driving in his car. The second supervisor was so rude. Then representatives weren't any better. We were pretty sure one representative was drunk. Then we were told repeatedly that the port had been canceled like we requested (supervisors even confirmed it was). Sure enough it wasn't.
Then one of the last representatives had such a bad attitude and was completely incompetent that when I asked to speak to a supervisor (in hopes this one might be slightly better than the others) she just hung up. They put us in such a bad situation when trying to port our numbers over. The service barely worked that two days with pure talk we had to switch again to a better company. I wouldn't want this headache or hassle on anyone. At this moment all the issues still haven't been resolved.
Hello, Lindsay! We are so upset to hear about your experience with PureTalk, as this is definitely not the experience we'd like for you to have. Thank you for taking the time to provide us with your feedback, which has been shared with our leadership team. Regarding your account, we confirm the phone number has been ported out of PureTalk as of 10/20/2022 and a refund request has been submitted on your behalf. Please allow 5-7 business days for your refund to process and post to your original payment method.
Reviewed Oct. 26, 2022
I am happy with the service I have been receiving, especially given that it is 2 1/2 times less in price than the same service from AT&T! We live in the country where cell signals are often iffy, and although sometimes we have to go to another room or outside to get text messages or calls, it is less often than we had to with AT&T. The ultimate test was when our power went out a couple of times recently, and I was able to successfully contact the electric company to report the outage on my PureTalk phone, without having to go outside and search for a signal! Yea PureTalk!
Hi, Suzanne! Yay for saving money and having excellent service in times of need! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 26, 2022
Thanks to Ashley in technical support, our not receiving voicemail notifications on 2 different phones was fixed, and works great now! Great support team! Works well, and Ashley was courteous, patient and very knowledgeable!
This is amazing to hear, Curry! We are thrilled to know that our Technical Support agent Ashley was able to resolve your voicemail notification issue on your devices and provided an excellent customer experience, as this is our top priority. We will be sharing your feedback with Ashley and our leadership team. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 25, 2022
Phone says something about 4 g. WiFi signal has three marks on the right side, don't have any idea what that is but the thing doesn't work very well. I am an old man (81) and I get by with it as I don't use it all that much.
Hi, Charles! The 4G icon on your device shows that it is connected to our 4G cellular network. The marks next to the Wi-Fi icon show your Wi-Fi network's current signal strength. Wi-Fi is a wireless technology that is used to connect computers, phones, and other devices to the internet. If you are experiencing issues with accessing mobile data on your device, you may visit www.puretalkusa.com/data for troubleshooting steps. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 25, 2022
The service is great [4]. When you call people in your organization they are very knowledgeable. [10] Your commercials drove me to it plus a great price for the service because I am a senior citizen on a fixed income which keeps me on budget. Thank you very much. [32] =46
Hi there, Anna! We are happy to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 25, 2022
Thus far, I have enjoyed using PureTalk on my android phone. The only problem I have is having my phone call dropped on occasion and I do not know the reason for this - maybe it's my phone. A friend says that I should switch to an I-Phone, but I have purchased another android phone from you to use in the event that my present phone dies. Again, I am not sure how to handle this situation when/if it arises. I only have one cell phone to use.
Hello, Sandra! We are glad to hear you are enjoying your PureTalk service! Dropped calls can be caused due to a loss of coverage. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. To help prevent this issue from occurring, please be sure you are using the latest software update by going to Settings > System or Software update > Check for updates. Thank you for your feedback, as it always helps us improve the PureTalk experience!
Reviewed Oct. 25, 2022
Overall we are happy we switched to PureTAlk. The savings are worth it and we haven’t come up against data limits which was one concern. Our other plan had unlimited data. We recently were in Europe and had to buy a SIM card there because Pure Talk doesn’t have international phone plans. Using a SIM card from a European carrier was not convenient. We plan on traveling more internationally but may need to change to a carrier that has international unless PureTalk adds it. Any future plans for international service?
Hello, Allison! We greatly appreciate you taking the time to let us know how we're doing! At this time, we offer international roaming services in Canada and Mexico, with additional countries ensuing. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 25, 2022
It was very easy to switch and I am very pleased with the service so far and I would recommend Pure talk to others to try. I will save lots of cash once I pay for the new phone I had to get after leaving Verizon.
Hi Patrick! We are so excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 25, 2022
When I switched from AT&T to Pure talk I saved $99 month. My AT&T SIM card died days before I switched so the AT&T rep gave me a new SIM card by virtually inserting it into my phone. This caused no end of headaches until a customer service techie figured out how to disable it so I could use the pure talk network.
Hi, Jean! Wow, a $99 savings a month is huge! Saving money on monthly bills is so exciting, and we have an easy way to save even MORE. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 25, 2022
Greetings, I just want to take a moment and clarify the reason for my rating. The reason for my rating is that Pure talk does not function as promised in Alaska. I have a two-year service agreement with pure talk and horribly regret that. I would like out of my contract without any fees or penalties. My calls drop, my service is interrupted frequently, when I travel with my phone I am unable to receive voicemails, and I am horribly dissatisfied with the service. I have recently added another line with my prior Internet service provider. Please contact me to cancel my service with pure talk. I will give a good review upon canceling my service agreement… Until then I will provide a honest review on my service and the service provided is not functional and not practical. Thank you, Matt
Hi, Matthew! Please accept our apologies for the experience you have had with PureTalk so far. This is definitely not the experience we'd hope for you to have! After reviewing your account, we do not see any service issues reported within the last 90 days. We'd greatly appreciate the opportunity to have a technical support expert contact you to troubleshoot this issue and will be sending you a private message concerning this matter. Thank you for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 24, 2022
I ordered the same exact phones for my wife and I. I need Wi-Fi calling for my job because cellular coverage in our area is always problematic, no matter the carrier. My wife's phone has Wi-Fi calling but mine still hasn't gotten it. In addition, as we travel around the coverage is worse than Google Fi and calls keep getting dropped. I will be looking for new carriers shortly and will eat my loss with PureTalk.
Hi, Francis! We regret to hear that you are experiencing issues with coverage and that you are unable to utilize Wi-Fi calling. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. In the meantime, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > System > Software Update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 24, 2022
We were forced to buy a second phone cause they..could not get our transfer phone to work.. Bought a phone at a store they said would work.. Did not.. So had to buy one of theirs.. Our widgets keep disappearing.. Several customer service people were not knowledgeable.
Hello, Paul and Ruth! We are disappointed to hear about the experience you have had with PureTalk so far. Please accept our sincere apologies for any miscommunication regarding device compatibility and for the inconvenience this has caused you. Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible with PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 24, 2022
Switchover went easy and smooth, and it was nice talking to a real and relatable person when contacting support. I have only had to talk to the for switchover and a small VM setup question for visual voicemail, but both time they were great to talk to.
Hi there, Christopher! We are happy to know that you had a smooth transition when switching your service and that our Support team was able to provide an awesome customer experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 24, 2022
Super easy to switch to PureTalk, great service, easy to change plans and add more data whenever I need to, and very low prices. Pure Talk is saving me hundreds. I used to pay $138 for two lines, now I pay $50.
Hey, Nick! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 23, 2022
Dropped calls and sometimes no service in places like my work. I’m thinking of switching if it doesn’t get better soon. I need help and see if this can be fixed or not with settings. Help help help! Not as good as Verizon so far.
Hi, Lita! We regret to hear that you are experiencing issues with dropped calls. Coverage can be impacted by local terrain and structures, and may vary indoors and outdoors. Please accept our apologies for the inconvenience this has caused. We recommend updating to the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. You may also try resetting your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Please also be sure 4G/5G is selected by going to Settings > Cellular > Cellular Data Options > Voice and Data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 23, 2022
All advertising stresses "same towers--same exact number of bars", but that has proved to be incorrect (or untrue). With Verizon, base signal strength was considerably greater. At home, inside the house, we use a signal booster--as we did with Verizon, as we live in the woods, with a metal roof, so wifi enables relatively reliable communication; outdoors--or away from home--signal is noticeably reduced, until we reach areas of greater signal strength; we have a much higher incidence of "dropped" or intermittent calls.
The launch of our switch to Pure Talk was almost enough to deter me, due to your absolutely, incredibly ridiculous policy regarding new phone purchases. It will take four months of service before we reach the "break-even" point, and it is only the fact that then we will save approximately $50/month from what we were spending with Verizon that makes dealing with you palatable. When I hear Sean Hannity & all the other celebrity voices touting the merits of Pure Talk, I want to reach out to them, & inform them that it is not all that great an experience!
Hello, Charles! Please accept our apologies that the service in your area is not as strong as your previous carrier and for the trouble this has caused you. Outdoor coverage may vary from indoor coverage, and may be impacted by local terrain and structures. For optimal service, please ensure your device is using the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. You may also try resetting your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Regarding the new customer device pricing, our Instant Phone Discount is only available for new lines of service that are porting in a phone number, with a qualifying plan, device financing, Autopay, and a 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 23, 2022
I don’t have any service in many areas I travel in western Iowa and eastern Nebraska. If I travel back towards a town that I always had cell service, I have to be near the center of town before my phone beeps telling me I missed a call.
Oh no, Don! We regret to hear you are experiencing issues with coverage in Iowa and Nebraska. Coverage can be impacted by local terrain and structures, and may vary indoors and outdoors. Please accept our apologies for the trouble this has caused you. For optimal service, please ensure your device is using the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. You may also try resetting your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 22, 2022
I really like this this plan. I don't notice any difference in the US from Verizon except my bill which is fantastic. The problem is (and it's big!) that Pure Talk doesn't cover much territory beyond the US. In the next 6 months, unfortunately I will need to change carriers to Patriot Mobile because they cover many countries. I love the idea of staying with you but need to be practical that I travel outside the country and can't shut my phone off for a week at a time because Pure Talk doesn't cover it.
Hi, Maryellen! We are glad to hear that you are enjoying your PureTalk service. At this time, we only offer international roaming in Canada and Mexico. Please accept our apologies for any inconvenience this has caused. We are always working to add new features and expand our services. Please check back to our website for any future announcements. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 21, 2022
When we decided to switch over to Pure Talk, it was advertised as being simple and quick. This turned out to be far from truth. It took us MULTIPLE phone calls and over a week before our phones would function. Customer support was awful.
Hello, Julie! We are disappointed to hear that you received anything other than an amazing customer experience, as this is our top priority. Please accept our sincere apologies that you had to contact our Support team multiple times to resolve your service issue and for any inconvenience this caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 21, 2022
We are so happy we switched from Verizon to Pure Talk, and extremely happy with the amount of money we have saved each month. We haven’t noticed a change in our service at all whether voice or text. As a matter of fact, I have already recommended Pure Talk to over a dozen friends and family. Thank you Pure Talk.
Hi there, Ronnie! Thank you for switching to PureTalk! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Updated review: Oct. 31, 2022
They were very prompt and generous in resolving my cell phone issue. They gave me a refund of the difference that I was objecting to. Thank You.
Original Review: Oct. 21, 2022
When we joined Pure Talk we were told that my phone, a Galaxy S8, would be compatible with your service. When activation time came my phone would not work so I was told it wasn't compatible. I had to buy a new phone. If I had been told in the beginning that my phone wouldn't work I would have been charged $50 as a new customer purchasing a new phone instead of the $179 that I was charged for my Galaxy S10 as an existing customer.
Hello, Mary! We sincerely apologize for the miscommunication on our behalf regarding your device's compatibility. We should have absolutely offered you the new customer pricing and as a result, and we'd like to make things right. We'd like to offer you a refund for the price difference of $129.99 to honor the new customer pricing and will be sending you a private message to confirm the card you have on file, as this is where the refund will be issued. Thank you for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 21, 2022
Customer since 07/22. Living in the Greater Los Angeles area the AT&T service is competitive with Verizon. No dropped calls; video calls have also been good. Calls to other states no problems. Signup/activation was a little difficult. Cannot do this without speaking to a representative.
Hi there, Terry! It is exciting to hear that you are receiving excellent signal, and no dropped calls! Regarding the sign-up and activation process, please accept our apologies for the inconvenience you have been caused. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 21, 2022
The connection for the physical phones is far better than my old carrier. Phones were shipped fast, and porting over was quick and easy. The few times I have used CS for that transition was positive. Initially however; the website does not function well and caused a charge to a card that was to go to Affirm. Even though the order was immediately canceled, refund was not so quick. Several calls, several "excuses", and weeks later, we received a refund for a large sum of money for phones that never even shipped.
Hello, Jeffrey! We are so glad to hear about your experience with our Customer Service agents, and that you are receiving a great signal! Regarding our refund process, we value your feedback and have shared your input with our leadership team. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 21, 2022
Needed help with why my husband's phone was not ringing. Person who helped me was great! It was a dumb thing on my part but she did not make me feel dumb. Very friendly and helpful. I am very pleased with PureTalk.
Hi, Jane! No question is a silly question, we are always happy to assist you with any questions or concerns you may have! We are so excited to hear that your husband's ringer was fixed, not being able to hear your phone going off can be so troubling. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 21, 2022
For a period of 4 consecutive days, Sunday 10/16 until roughly Wednesday 10/19 every text that I sent did not get received by recipients and it was during a very serious emergency. Most important was the fact that I had no idea that the people I had sent these important messages to had not received! I never knew they did not get!!!!
Hello, Roberta! Not being able to send or receive text messages during a trying time can be extremely frustrating. Please accept our sincerest apologies for the inconvenience you have been caused.
If you begin experiencing this issue, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 21, 2022
I switched to Pure Talk to save money and I’m glad I did. I’m pleased with the service. It’s easy to order more data if needed. I just wished that I had switched sooner. I have other family members that may soon make the switch.
Hi, Linda! We are so glad that you are saving money by switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 20, 2022
It has been good. The only problems I have are it’s hard to check usage. The other thing I can’t figure out is how to change my phone number. When I call they are very nice and they try and help. It’s a little difficult to Horace a message. There were a couple of times I was on hold for a long time.
Hi, Debra! We recommend tracking usage by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Plan' tab, here you can see your used and available data. Under the 'Plan' tab, you can also change your phone number. Please be aware, each phone number change incurs a $10 charge. The new number is automatically generated based on your ZIP code. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 20, 2022
I'm happy with the service because the rates are so much cheaper than I had been paying to AT&T. We have had no problems with service areas dropping calls. Also, the one time I needed help I talked to someone here in the States.
Hello, Ruth! We appreciate you taking the time to provide us with such valuable feedback. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 20, 2022
The assistance provided was always courteous and helpful. The service as a whole has been excellent and the quality solely based on a cost basis can't be beat. Also just as an aside it is nice doing business with a fellow Veteran who ain't into WOKE nonsense..
Hi, James! We love hearing such awesome feedback about our agents! We would like to take the time to thank you for your service. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 20, 2022
Great deal, but I would have preferred if we could share our minutes across all the lines in our family plan. When I run out of LTE minutes, the downgrade is pretty severe. Otherwise, great for calling, texting, music and GPS.
Hello, Eugene! Once the allotted high-speed data has been utilized, the data is slowed to about 256 kbps. With your data slowed, you should be able to do things like check emails, but streaming services may be unavailable. High-speed data is refilled on the next billing date, however, we also make it easy to add data if needed! If you would like to purchase additional data, you may do so at any time by logging into your Account Portal and select the 'Add-ons' tab, then follow the prompts to complete your purchase. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Updated review: Oct. 21, 2022
I left a review with my greatest complaint about Pure Talk's service. The next day the issue was resolved. Pure Talk gets a five star review from me because their prices are great, and the coverage is pretty much as good as the big 3. And so far their customer service is just as good as the big 3.
Original Review: Oct. 19, 2022
We believe Pure Talk needs to make some major improvements to be considered quality provider. The voicemail is from the stone ages haha. I have flashbacks to my flip phones days. The software update, at the very least, should give users the ability to see who left a voicemail with the number. Users should see this info without having to enter a password and listen to prompts. At best, users should be able to see who called and listen to the voicemail associated with that number easily. Added bonus would be a transcript of the voicemail.
The Voicemail is glitchy. My wife and I both have a red notification even after listening and deleting voicemails. Fix the voicemail and you will be a much better provider and retain clients better as well.
Hi there, Brent! We regret to hear that you are unsatisfied with your voicemail feature and that you are experiencing issues with notifications. We have great news! We offer the visual voicemail feature for iPhone models 6s and newer and have enabled this feature for both of your lines. This will allow you to view your voicemails as well as the number and time you were contacted. Please restart your devices and access visual voicemail by going to the Phone app > Voicemail tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 19, 2022
The customer service rep was very nice and quite helpful. The only negative part had nothing to do with the woman I spoke with, but with the policy of PureTalk. It didn’t seem right that I am not eligible to get the incentive $$ off and put towards a new device when upgrading to an unlimited data plan even though I didn’t take advantage of it when I first signed up a few months ago.
Hi there, Joshua! It is wonderful to hear that our Customer Service representative was helpful and provided a great customer service experience. At this time, our discounted device pricing is only available for new lines of service porting in a phone number, with device financing, a qualifying plan, Autopay, and a 30-month conditional sales agreement. Please accept our sincere apologies that current customers are unable to take advantage of this offer. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 19, 2022
When I first switched some of my calls were dropped I called and it was remedied. Although some calls get dropped I am pleased with the service. Some of my texts don’t go through when responding to my medical office. On the whole the rate is what I can afford.
Hey, Joanna! It's great to hear you are pleased with your PureTalk service. We would be happy to provide some troubleshooting steps that may help resolve your dropped calls and text issue. Let's start by connecting to Wi-Fi and then go to Settings > System or Software update > Check for updates to check if any updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 19, 2022
When first changing over from Verizon, I was pleased with the service I received in setting up two new phones and teaching the users how to use the phones. Your people were informed and capable plus I could clearly understand them and your wait times were short.
Hey there, Frances! Short wait times make all the difference when trying to reach a company, we work diligently to make sure our customers don't have to listen to hold music for long. We're glad to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 19, 2022
PureTalk is light years ahead of Verizon in customer service. It is a pleasure doing business with a competent group. Customer service representative was knowledgeable, easy to understand, helpful and even had a sense of humor. Like I said, PureTalk is light years ahead of Verizon. Make the switch today!
Hi, Mike! You are speaking our language with this review - knowledgeable, helpful, and humorous are some of our favorite things. If you are sharing your experience with PureTalk, you should get credited for it! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 19, 2022
Called to ask if could get messages typed out from voicemail rather than calling and having to listen. PureTalk rep changed voicemail for me over the phone. So far I’ve been very happy with PureTalk. Good coverage. Cheaper than Verizon.
Hello, Robin! We love hearing about our awesome agents, thank you for taking the time to give us feedback! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 19, 2022
Reception is equal to previous "Big Name" provider and monthly rate with a new iPhone is LESS that what I paid to previous provider without a phone installment payment. I am very happy with the service, and have recommended it to friends and family.
Hi, Cindy! Wow, thank you for this amazing feedback! Saving money on monthly bills is so handy, and we have an easy way to save even MORE. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 18, 2022
I had Verizon for almost a decade. In the last 4 years the service got more expensive and the quality of service was **. Constant dropped calls and couldn't even make a phone call out of my own house anymore even on Wifi Calling.
Hello, Dana! We're glad to hear that making the switch to PureTalk resolved your service issues! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 18, 2022
You get to talk to a real U S A American person who you can completely understand, with great customer care service, also they provide a great service at a great price. Yes I recommend this company to meet all your needs, going ahead and pull the trigger and give them a shot.
Hi, Don! We appreciate you taking the time to leave your feedback! Having a US based Customer Service team is something we pride ourselves on, it's important to be able to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 18, 2022
Bad customer service. Internet did not work at all. The sales person I spoke with told me I would not have any problems which was not true. Also trying to get out of the plan is extremely difficult and not user friendly.
Hello, Ashley! We are very displeased to hear about your experience with PureTalk thus far. This is certainly not the experience we'd like you to have. After reviewing your account, we confirm one line of service has been ported to your new carrier, and the second line is active with no usage since your previous billing date. We are happy to troubleshoot the internet issue with you and will be sending you a private message to gather additional information. Thank you for your feedback, and for being a valued PureTalk customer!
Reviewed Oct. 18, 2022
I have two lines and on occasion, the person on the line will say they can't hear me but I hear them perfectly. We then have to hang up and recall. Also, at times the phone just squeals loudly and I will have to disconnect and call them back. This is very frustrating.
Hi, John! Having to ask "can you hear me now?" is so aggravating, we apologize for the calling issues you are experiencing. Let's try some troubleshooting steps to make sure your Nord N200 is connected to our network.
Please go to Settings > System > Reset Options > Reset Wi-Fi, mobile, & Bluetooth> tap Reset settings twice. Once this has been completed, restart your device. This will ensure your device is properly connected to the PureTalk network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Once this has been completed, restart your device and test your service connection, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 18, 2022
My husband was supposed to have unlimited talk minutes but was getting a message saying he was out. Called and the problem was immediately remedied by the customer service department. It was a simple fix… they just had to increase his minutes from 5000 to 10000.
Hello, Nina! We're so glad to hear that your husband's calling issue was fixed quickly! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 17, 2022
Everything has been overall really good. The biggest issue is that I have had 3 days (non-consecutive) where I could NOT send or receive calls. This is a concern, but I could still text and use the internet. Overall I am happy with the service but am watching to see if my calls fail again. If this will continue to occur, I might need to switch services as I use my phone for work.
Hi, Chase! Having service issues is the worst, we sincerely apologize that you were unable to make or receive phone calls for three days! This is certainly not the experience we'd hope for you to have. While signal strength may be affected by terrain or local structures, we'd like to try a few steps in hopes of improving your service. To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 17, 2022
I don't get notices of voicemail until sometimes 3 days after they have been left for me. Also, I am a veteran and nobody can tell me how to apply for veterans discount. Also there are a few places where I cannot get service where I was able to when I had Verizon. Other than that I am happy with Puretalk.
Hello, Daniel! We would like to start by thanking you for your service, and we are more than happy to assist you with receiving your 15% Military Discount! If you are on active duty, please send your full name and date of birth to us.military@puretalkusa.com. If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation has been received, we will be able to apply the 15% Military Discount to your account.
Not receiving voicemail notifications can be frustrating, and we are working to ensure the visual voicemail feature is available on all devices. We offer the visual voicemail feature, and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on your of service, please restart your device and test the visual voicemail functionality.
While signal strength may be affected by terrain or local structures we'd like to try a few steps in hopes of improving your service. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. This will ensure your device is properly connected to the PureTalk network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Once this has been completed, restart your device and test your service connection, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 16, 2022
I've been happy basically with my phone service, my new phone, and the value I get from you. The issue my wife and I was when we returned her phone and to call several times to receive our refund promised when we returned the phone within the time you said we had. We returned her phone 'cause it couldn't do what her old phone did to help her her vision disability and you didn't one with the feature she needed.
Hello, Terry! We are delighted to hear that you are enjoying your PureTalk service. Please accept our apologies that you had to call in several times to receive your refund for your returned device. Our goal is to provide an optimal customer service experience, including one-call resolutions with minimal transfers. We can confirm your refund was posted back to your payment card on 08/17/22. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 16, 2022
I love my PURE TALK!! I am semi retired and trying to save every penny I can. It not only saves me money but it gives me the same service as the expensive services I have had in the past. Customer service is great too!
Hi there, Patricia! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 16, 2022
Great pricing. Not a fan of voicemail system. Good connection/service/signal. Good options for child to have a phone for emergencies. Get what you pay for and while not Verizon it suits my needs for work and home where I’m typically on wifi.
Hello, Jason! We are delighted to hear that you are enjoying your PureTalk service. Regarding voicemail, we do offer visual voicemail, however, we are only able to guarantee that this feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 16, 2022
After change over coverage got weaker and takes longer to send and receive texts and emails. Seems like a inferior product, or is being excluded from premier access. Customer service however is light years beyond ATT so I'm going to hang in there a while longer.
Hello, Anthony! We regret to hear that you are experiencing issues with coverage and text messaging. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > Software update. You may also need to reset your network settings. We have provided a link below with instructions. Thank you for your feedback, as it always helps us improve the PureTalk experience. https://www.puretalkusa.com/data
Reviewed Oct. 16, 2022
Happy with coverage! I’m telling all my friends and family to switch to Pure Talk, a company that shares our Great American Values!!! Easy to switch! Automatic billing! Meets my needs very well. Easy to check on usage During billing period!
Thank you for your amazing review, Pamela! We are pleased to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 16, 2022
We have been using Puretalk for a couple of months now with no problems whatsoever. We are saving a fortune compared to Verizon. In today's world we are so very grateful. We have had no problem with data, speed or losing calls. One of us had to get a different phone, but once we did that the switch was easy. Thank you!
It's truly our pleasure, Sarah! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 16, 2022
Very happy with Pure Talk and price. Only thing is I didn’t get 50% off my first bill by saying Jessi Kelly. Will definitely recommend Pure Talk to all my family, friends and anyone else who ask about changing to a better plan.
Hello, Sherry! We are delighted to hear that you are enjoying your PureTalk service. We have reviewed your account and can confirm you received the 50% discount off your first month of service on your initial order. We have re-sent a copy of your order receipt which shows a $30 discount. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 15, 2022
Moved my cell phone service from Verizon to PureTalk several months ago and have not noticed any difference in the level of coverage!! Have, however, noticed a much lower monthly cost. Also every interaction with customer service has been excellent.
Hi there, David! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 14, 2022
Great coverage, great price, friendly service. Switching was easy and fast. No contracts, no **....just pure talk! I would recommend this to anybody sick of the big companies. We said goodbye to Verizon and are very happy with PureTalk.
Welcome to the PureTalk family, Michel! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 14, 2022
Updated on 10/21/2022: As a new customer, I had sought an improvement to the older version voicemail function, requiring entry of a password every time, etc. Pure Talk customer service responded most kindly and resolved my problem by initiating Visual Voicemail remotely. My phone showed an alert and the issue was corrected! Being hopeful, I then asked for the same treatment for the remaining 3 lines on my account, and that was taken care of equally quickly! Excellent customer support!
Original Review: This configuration is outdated and provides no visibility of received messages, forcing the extra effort of manually dialing in and entering a password every time - even to find out there are no messages. Very inefficient and detracting from your service.
Hey there, Roger! Great news! PureTalk offers visual voicemail for the iPhone model. We've added the visual voicemail feature to your device to make checking your voicemail a more efficient process. Please restart your device to activate it. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 13, 2022
I don't ever think about my phone anymore. I don't wonder if I'll have enough data to open my Maps and find my way home, or if I'll have to reduce my activity in order to keep the other family members on my plan connected for their work and safety. If I do have any troubles, I don't worry about calling tech support--every person I've spoken to comes across as an elderly Texas grandma who calls me Sugar and answers questions honestly and thoroughly.
We switched from Republic Wireless where we spent $25 for 2GB per line each month. Now we spend less than that for 4GB per line. We didn't have to invest in new phones, and we never stress over whether we can connect to the network or talk to someone honest & intelligible when we do have trouble. Which, to be clear, we haven't. We only spoke with tech support when we swapped over from Republic. I love this phone company so much. Please don't change!
Wow, Catherine! We are so happy to hear that you are enjoying your PureTalk service and that you're saving money on your monthly service bill by making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
After being told on your advertising that we can keep our present phone, I am soooo angry that I was not able to continue to use my wonderful and expensive Samsung Galaxy S9. Due to lack of funds, I had to settle for a Samsung A12. What a piece of garbage and slow as heck. Very poor camera also. Also, I don't pick up cell towers as easy as I did with the S9. Now I have a perfectly pristine Samsung S9 just laying around.
Hello, Duane! We regret to hear that your device was not compatible with our service. Samsung Galaxy S9 and older models are not compatible with our service as Samsung is no longer providing the necessary software updates. Please accept our apologies for the inconvenience this has caused. We will be sending you a private message regarding this matter! Thank you for your feedback, as it always helps us improve the PureTalk experience!
Reviewed Oct. 13, 2022
We lowered our monthly telephone cost by $75 per line by switching to Pure Talk. We brought our phones along from ATT since we completed our contract and had them completely paid off. We have not experienced any unwanted or unsuspected charges to date. There has been no connectivity problems.
Hi, Bruce! Wow, $75 a month is a huge saving! We are so glad to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Do you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. We will be sending you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
The phone service so far is very good. The price for your service is also very good. The phones we bought off of you and spent a good deal of money for were terrible. After less than a month we bought our own phones. We will not make that mistake again.
Hello, Terry! We are so glad to hear that you are enjoying your service and are happy with our prices! Regarding your devices, we want to make things right and will be sending you a private message to discuss your options. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business.
Reviewed Oct. 13, 2022
Not one major company could give me the kind of service that Pure Talk did when I tried moving my phone account. I just happened upon Pure Talk when surfing the web. The people were so friendly, spoke English and was extremely patient and helpful in the transfer and was low cost In comparison.
Hi Shirley! We are grateful for your feedback, and are so glad to hear about your positive experience with our Customer Service team! Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
Before hearing about Pure Talk on the radio, we were using Tracfone for years. We didn't want to go through companies that didn't back the life and political viewpoints we had. We decided to switch over when our parents began to have failing health and our "Sometimes" phone became more necessary. It has been great not worrying if we had enough data or minutes. With unlimited calls and texting it took away the frustration of running out. Now we feel better about where our money is going. We are both Veterans and want to help fellow service members/Vets in their business endeavors.
Hi Cathy! We would like to thank you both for your service, and for your support of a fellow Veteran! We are so glad to hear about your experience with PureTalk, and that we are able to keep you connected to your loved ones. Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
I ordered two new phones, I did not get the phones I ordered and we can not get service. Dropped calls are continually happening. We can not get internet nor can we get WI-FI. If it hadn’t cost me so much I would leave this service. I tried to do the right thing and your customer service people would not listen. I will never refer PureTalk to anyone.
Hello, Laurie! We are disappointed to hear about your experience with PureTalk, as this is certainly not the experience we would like for you to have. While signal strength may be affected by terrain or local structures we'd like to try a few steps in hopes of improving your service. To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device, test your service connection, and let us know if it improved.
Regarding the devices, after reviewing the account and call, we can confirm the correct devices were shipped. With that being said, we want you to be happy with your devices and will be sending you a private message to discuss your options. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
Very pleased in switching from Verizon to PureTalk. Seamless conversion. Coverage is identical to previous service. Verizon was already twice the price of PureTalk, and they were going to raise the price again. The employees we spoke with were nice, and they were helpful:
Hello, Richard! We are delighted to hear that you have had such a positive experience with PureTalk, and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. We've sent you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
The price is great. But I do find the coverage not as good is my old company. I have problems with test message. Calls are good most of the times. Some companies text I never receive. Thank you for reviewing my notes.
Hi Michael and Kathy! We understand that having service issues can be so frustrating, and we would like to assist you with troubleshooting steps. While signal strength may be affected by terrain or local structures, we'd like to try a few steps in hopes of improving your service. To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Updated review: Oct. 18, 2022
Voicemail issue is resolved and visual voicemail is working since I restarted both lines. I know the other issue resolving the number of bars we get in NW Indiana can only be resolved when more local towers come online, so that issue is still pending.
Original Review: Oct. 13, 2022
The network connection in NW Indiana is bad, never more than 2 bars anywhere within a 5 mile radius. Not receiving any notification of new voicemail, and having to dial in to hear any voicemail is old tech. I came from Verizon where all voicemails show on the voicemail tab without having to call in to hear them.
Hi, Steven! A poor signal connection is so frustrating! We sincerely apologize that you have been experiencing this service issue! While signal strength may be affected by terrain or local structures, we'd like to try a few steps in hopes of improving your service. To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection, then let us know how it improved.
Regarding your voicemail, we do offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. We've enabled visual voicemail on each line of service both lines of service. Please test it by restarting your devices and let us know if it worked. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com