PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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Reviewed Nov. 13, 2022
Everything went quite smoothly and accurately. Agents were helpful and communicated well. Received my phone within the timeline. It was very well packaged and had good instructions on how to proceed to initiate service. It also contain packaging and instructions for the phone I was trading in. And I got my trade in payment as discussed and timely. No problems so far.
Wow, Susan! We are so excited to hear about how smooth and seamless the transition to PureTalk has been for you! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 13, 2022
It’s simple and inexpensive. When I call with a question I talk to a person whose first language is English and we understand each other. I’m getting what I pay for. Not a bunch of **. Thank you Pure Talk.
Hi, Rebecca! Having a U.S. based Customer Service team is one of the many things we pride ourselves on! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 13, 2022
So after I heard many, many ads about Pure Talk on Sean Hannity & on the Clay Travis/Buck Sexton shows, I figured this must be a really good deal. I had great mobile coverage before but the price was getting higher & higher. While the monthly cost is better, you definitely get what you pay for. I've made multiple service calls to tech support but I still have problems when known contacts call me, as soon as I answer, sitting in my own living room next to a window, the call drops. It's very frustrating and sometimes I try to make a call but can't get the call to go thru. I am concerned that sometime I'm going to need my cell service in an emergency and it won't be there for me. So I can't say my experience is best ever -- FAR FROM IT.
Hello, Ruth! We are very disappointed to hear about your experience with PureTalk thus far, this is certainly not the experience we'd like for you to have. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home.
With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then you may follow the link below to input, save, and select the Android APN settings. Please keep us posted on the results! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Nov. 11, 2022
Phone service is good most of the time. Data is fair most of the time. Sometimes I have no data available. Wi-Fi is good but if I do not have it. Data does not work. Is there a way to have data without wi-fi? Why does it show I have 4 bars (for phone service) but I get no data.
Hello, Ricky! Please accept our apologies for the data issues you are experiencing, and for the inconvenience you have been caused. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Nice individuals helping with my change to PureTalk. So far the service is great. The cost is the best. I had to port 2 phones. It was easy with the support team since I am elderly and not so good at technology.
Hi there, Jannette! This is what we love to hear! We are so thrilled to hear that our support team was able to guide you through switching service and provide an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
1) Calling Canada from US is very awkward using the system you have. Should be updated with direct dial.
2) Voicemail interface is ARCHAIC! I have to call to get messages- I want a screen with direct info about my voicemails - not a blank page that says "Call Voicemail". I want to visual record. Hate to say it, but VERIZON was way better- check their user interface and copy it for PURETALK.
Hello, Theodore! We are disappointed to hear that you are unhappy with our international calling and voicemail features. We are always working to add new technologies that make it easier to be a PureTalk customer. However, we have some great news! We offer visual voicemail, which allows you to view their voice messages. We have enabled this feature for your lines. Please restart your devices and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 9, 2022
I’ve working in the telecommunications industry for most of my career and worked for all the major telecommunications companies. From creating your account, the quality of the network, accuracy of billing, to the cost savings, I could not be happier. Switch to PureTalk and you’ll find out why I switched and stayed with PureTalk.
Wow, Paul! We are so thrilled to hear that you are enjoying your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Love the service and the price. When calling customer service you always get a real person who is very helpful. Keep up the good work. Especially for seniors on a tight income. My new phone works great. I made the purchase through you.
Wow, Patricia! You are speaking our language with your feedback! Saving money is so important, especially these days. Did you know about our easy referral program that can help you save even more? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Customer service is excellent. Value for money is also excellent. The cell coverage is also very good. The phone that I have from PureTalk is a letdown, however. It was sold to me as a high-quality phone (Nokia). However the user interface software will crash on occasion, often for over an hour before the phone comes back. This could have easily stranded me a couple times, because I was relying on the GPS on the phone to get to where I was going. Luckily I still have my Garmin in my car, so I switched to that during emergencies. The phone also lost access to the mobile data network once. PureTalk clearly knows that this can happen, and has a very clear guide on their web site on how to fix this problem. I was able to restore data access quickly and without calling PureTalk.
Hello, Ian! We are excited to hear that you are saving money and that you've had a great experience with our Customer Service team! Regarding the device, please accept our sincerest apologies for the issues you have experienced. The link below will direct you directly to Nokia's website, where you may discuss possible repair or replacement options, as each device purchased from PureTalk includes a one-year manufacturer's warranty. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Karen's phone number ending in **, was not connecting to service. Assistant helped provide information to make connections and calls. (Still no internet, further assistance may be necessary.) But your help was very friendly and helpful.
Hi, Stephen! While we are so glad to hear that our Technical Support team was able to resolve the calling issue, please accept our sincerest apologies for the internet connection issue your wife is experiencing. We will be sending you a private message shortly to gather additional information, that way our Tech Support team can reach out to you directly for further troubleshooting assistance. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 8, 2022
Great price. I still have issues making a phone call, I must power down my phone-reboot it. Weird, you have to call a number to retrieve voicemails. I do like that I spoke with an English speaking representative, when I have needed help. Sometimes, more than with my old carrier, I have internet issues. Either no service without WiFi, or very slow.
Hello, Michelle! While we are excited to hear that you are taking advantage of our great prices, we are disappointed to hear that you are experiencing occasional issues with calls and accessing data. Let's see if we can improve your service! Please go to Settings > Software update to ensure your device is using the latest update. Then you may go to Settings > System or General Management > Reset options > Reset network settings. Next, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Once this has been completed, restart your device and test your service, then let us know how it improved. Please note, once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. You may view your data usage through your account portal online at www.puretalkusa.com/account/login. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 8, 2022
Happy to be saving a significant amount of money by switching from another provider along with keeping the same service and usage. No issues thus far and do not anticipate any. Glad to have an alternative other than forced to be with the top cell phone provider companies. In my rural area I do get a good signal with no issues.
Wow, Daniel! A significant savings each month on your cell phone bill is amazing! Did you know about our easy referral program that can help you save even more? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 8, 2022
I had talked with a lot of people because I cannot connect with PureTalk in my home and I am using wi-fi calling which means we miss calls and texts constantly. Once we get a block from the house pure talk connects. Now about 2 weeks ago I added international calling for 10 dollars and the service tells me I have no money on my account.
Hello, Charlene! Please accept our apologies for the service issues you are experiencing, we understand your frustration. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved.
Regarding the international calling capabilities, we confirm an international PIN has been purchased in association with your phone number. To place an international phone call, please dial our access number (770) 818-3791 and follow the voice prompts.
When you are prompted for the calling number, dial 011 + country code + city code + phone number + the # sign. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
I am very unhappy so far. I have a very weak signal no matter where I am. I experience drop calls constantly and cannot connect to Pandora, or GPS. I called the help line and did not get any help at all. Thinking of switching to another company.
Hi, Vicki! We are disappointed to hear that you are experiencing issues with calls and accessing your apps. We understand how frustrating this can be and sincerely apologize for the inconvenience this has caused you. Let's see if we can improve your signal! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > Software update to ensure your device is using the latest update. Then you may go to Settings > System or General Management > Reset options > Reset network settings. Next, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
I had extreme issues while traveling out of the State of Ohio. Unable to pull up or utilize phone. I then called to see about this and was told "sorry" but nothing we can do and you are about "three" days outside your return period. Needless to say, I will be paying off the phone and going back to Verizon.
Oh no, Brenda! This is definitely not the experience we want you to have! Please accept our sincere apologies if you received anything other than an excellent customer service experience, as this is our top priority. Let's see if we can improve your service! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
My phone consistently drops calls, doesn't allow calls to go through (intake and output) AND or no one can hear me clearly EVER! This was a terrible mistake. Even my husband wants me to change back. I've spent hours trying to get this resolved and mainly get told I need to do the latest update, which I have, but nothing helps.
Hello, Katerie! We are so disappointed to hear that you are experiencing issues with calls. Please accept our sincere apologies for the inconvenience this has caused you. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 7, 2022
Disgusted in the service or lack thereof. I am a senior on a limited income. AT&T was becoming more expensive. No Internet independently of my phone. I never realized that I would not have Internet with Usually 1 bar of reception as in Anchorage 99515 for medical necessity. It should be great cell service! Still 1 bar! Customer Service tried to help numerous times to no avail.
Hello, Nannie! We sincerely apologize for the service issues you are experiencing, we understand how frustrating this situation can be. Let's see if we can improve your signal! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
I switched from Verizon to Pure Talk about 3 months ago and have been extremely pleased with the service. I was initially concerned that the cell phone service might be spotty or the quality might not be the same as Verizon but I have noticed no difference at all except the bill amount due every month. My only regret is that I didn't know about your company sooner!
Hi, Dori! We are so glad to hear that you are saving money on your monthly service and that your coverage is excellent! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
When switching to ptusa, 1) Your system would not accept my credit card of over 40 years- PTUSA told me I had the wrong mailing address. I called my bank and was told everything about my card was correct; found out YOUR SYSTEM DOESN'T RECOGNIZE MY CREDIT UNION- NOT a wrong address!!! 2) The phone I was talked in to was defective and erased over 30 contacts from my iCloud account IRRETRIEVABLY! So now I had to buy the phone I originally asked for, and ptusa would NOT REFUND ME!
Then I had to buy the phone I originally asked for (over $700) and PTUSA would not send out the 2nd phone until I returned the 1st phone LEAVING ME WITHOUT ANY COMMUNICATIONS FOR 3 DAYS UNTIL THE NEW PHONE CAME *ENTIRELY UNACCEPTABLE!!!* The new phone had the same issues as the 1st and after calling PTUSA and Samsung, it was determined that it was your system that was at fault! Apparently your system isn't compatible with some of the features of the phone! All the hours and days of back and forth phone calls, and on the 14th day of the trial period AT 4:30, PTUSA finally issued me a RMA number, leaving me less than 1/2 hour to pack up the phone and find a FedEx store to return the phone before 5pm!! Once again, I was left without a phone for another 3 days!!
PTUSA IS THE ONLY CARRIER I HAVE DEALT WITH IN MY LIFE THAT DOESN'T SEND OUT THE NEW PHONE AND I PUT THE DEFECTIVE PHONE IN THE SAME BOX TO RETURN IT!!! So now phone #3 Still having the same issues! Now after about 3 weeks I notice no credit on my credit card! After waiting forever, I was told I WAS NOT GETTING A REFUND ON THE 2nd PHONE EITHER! I WAS TOLD BY PTUSA that the phone was returned "broken"! I had asked about PTUSA and FedEx having insurance and filing a claim- never happened! Now I'm out over $1400 for the 2 phones plus the $200? for the 1st phone!
I told PTUSA to send me back the "broken" phone- I wanted to see it "broken" for myself. There was a hairline scratch on the bottom of the screen, barely noticeable unless tilted at a certain angle to even notice it! How it got there, I don't know, but again, PTUSA never contacted FedEx about the insurance on the package- I seriously doubt PTUSA ever had it insured, but either way, this is the phone I am using to this day!
So to recap so far: PTUSA tells my credit card had the wrong billing address - LIE. My phone was returned BROKEN- LIE. PTUSA leaves customers without any phone to make emergency calls. UNBELIEVABLY UNACCEPTABLE!!! Turns out YOUR phone system is the problem NOT being compatible with some of the features of the phone, yet PTUSA drove me nuts blaming 3 phones as the culprit. So after speaking with a manager, and asking to speak to your CEO, I was offered 3 months of free service- wonderful! My 1st month, I got a 0 balance- great!
Enter month 2: I get a nasty text saying my phone will be turned off by 8pm if I don't pay my bill! I called customer service and went through this nightmare and was told everything was good, not to worry and ignore the text. Saturday- another disconnection text. Called customer service and was told she didn't see any notes of 3 free months, then eventually found it and was told not to worry. Today (Monday) I get the same damned text! Can you see how aggravating and completely incompetent your service is? SERIOUSLY! I guarantee you next month will be no different, and if it is, I WILL find another carrier! I have never gone through so much wasted time, so much aggravation and grief as I am experiencing with PTUSA, and to have to be placed in such an unsafe position as to leave customers WITHOUT A PHONE until the new one comes, is incomprehensible!
Not one other carrier on my life has ever adopted this practice! Lives are at stake here, but your only concern is getting your phone back! I guess a phone is more important to you than the possibility of a life!!! And FYI, I have 2 incurable diseases and have multiple surgeries to contend with, so I am adamant about not having a phone!!! And remember- I am using the phone that PTUSA told me was BROKEN and would not refund me on and PTUSA telling me it was defective to begin with! It is your system that is not compatible with the features of the phone(S)!
Hello, Daniel! Please accept our sincerest apologies for the back-and-forth phone calls you have made to PureTalk, and for the inconvenience you have been caused. After reviewing your account, we confirm the second Samsung Galaxy S21 was refunded on 09/16/2022 in the amount of $707.99. The first device was not eligible for a refund due to the scratch on the screen. If you would like to enroll in an Allstate device protection plan, you may do so at any time by calling our Customer Service department. Once you have enrolled in a protection plan, you may file a claim for any future damages that may occur.
Regarding your account billing, we will be sending you a private message for security purposes.
Reviewed Nov. 6, 2022
Sometimes when driving, note; I drive a truck for a job, I lose connection entirely; have to go into “airplane mode” and back to restore. Used to turn phone off and back on. Have addressed this several times with customer support.
Hi, Richard! We regret to hear you are experiencing issues with connectivity. We understand how frustrating this can be, especially if your device is needed for work. Please accept our sincere apologies for the inconvenience this has caused you. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 6, 2022
I recently signed up for Puretalk service and didn’t realize that my voicemail did not work. Once I found out I contacted customer service and the problem was corrected. People that called me couldn’t leave me a message so they texted me and told me that my phone did not accept voicemail. Thanks!
Hello, Robert! We are so happy to hear that our Customer Service department was able to assist you with your voicemail, as providing an optimal customer experience is our top priority. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 6, 2022
My phone stopped receiving or making calls out of the blue tonight around 8:00 pm. I get a message saying that my balance is too low to make a phone and I need to make a payment. My payment is not past due, I made an early payment anyway just to make sure, and I still can’t make calls. I was in the middle of nowhere and terrified without calling capability. I was able to text and use navigation, which makes no sense if the calling being turned off is really due to a financial issue. I tried to call customer care and it is closed. I had to go buy a burner phone.
Oh no, Lauren! We are so disappointed to hear that you were experiencing issues with calls and that you were unable to reach our Customer Service department! Please accept our sincere apologies for the inconvenience this has caused you. We have reviewed your account and see that you spoke with an agent on 11/06/22 and they have reset the calling feature on your account. Resetting the calling feature has resolved this issue. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience!
Reviewed Nov. 5, 2022
I started with PureTalk about 4 months ago to save money on my cell phone bill. The staff when I called, were always very helpful and courteous. I have not had long wait times at all. It has been a great change for me, save money, not fund liberal causes, and great cell service. Thank you! So glad I changed.
Thank you for making the switch to PureTalk, Elizabeth! We are excited to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 5, 2022
We are very pleased with PureTalk's service. The transition to PureTalk went very smoothly and the service quality has been very reliable ever since. We are low-volume users and the plan we selected is perfect for us. I would not hesitate to recommend Puretalk to family and friends.
Hi there, Steven! We are so thrilled to hear that you are enjoying your PureTalk service and that making the switch to PureTalk was a breeze! Did you know you could earn a $20 credit for referring family and friends!? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 5, 2022
Everything is great but an app would put it over the top and make this one of the best mobile. Everything is great but an app would put it over the top and make this one of the best mobile great service.
Hi, Merrill! We are always working to add new technologies that make it easier to be a PureTalk customer, and hope to release an app soon! In the meantime, you may go online to www.puretalkusa.com and log into your Account Portal to purchase new devices, view monthly usage, or update the payment method on file.
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 5, 2022
I heard about PureTalk for over a year on the radio. I was with AT&T and had been thinking about changing providers. I wrote down the PureTalk number many times as I was driving, however, I didn't call them. Procrastination! Finally I called and set up my account. So easy. I was able to keep my number and the cost was half the price. I wish I had acted sooner. I've had no problems and love my new service. Thank you.
Hello, Susan! We are delighted to hear that you made the switch to PureTalk and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 5, 2022
First few days phone worked fine. Then wouldn't work inside house. Was told it was my house construction and nothing could be done. Verizon salesman said use wi-fi calling. I did and all is perfect. Wish Pure Talk had suggested it but all good.
Hi, Dale! We sincerely apologize for the service issues you experienced with PureTalk, and we would like to offer some troubleshooting assistance. Let's see if we can improve your signal!
Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 5, 2022
The phone service has been excellent and the price is certainly right. For my single line I am saving over $100/mo. The transition from Verizon had some frustrating bumps and bruises however. I was told my iPhone 11 Pro was suitable for an E Sim but after spending over an hour on the phone with your technical service dept it was determined that it was not true so they had to FedEx me a SIM card which they did promptly but I still did not have a working phone for three days. Once installed the tech group was able to get me online. However, along the way there were multiple attempts at the E Sim and despite erasing all the data and starting over I still have a PERMANENT notification in settings that tells me to click on it to complete my installation which it wrong and very irritating. If I accidentally click on it down the road my system will crash. The tech dept says there is nothing they my can do about it.
Furthermore, my contacts did not reload properly with only about a third showing up after the transition and once again the tech group said there was nothing target could do about it. With perhaps millions of subscribers I can’t believe I am the first one to encounter this side effect. I finally solicited help from a different company who took a quick look and immediately determined the problem to be that that system had only transferred those contacts recorded from my Gmail account but not from the cloud. A few keystrokes later I was back in business. How can Pure Talk’s technical folks not know that?? Overall, I am recommending PureTalk to anyone I talk to but some more informed technical support would be very much appreciated. I’d feel terrible if a friend took my advice to switch and then ran into these issues. By the way, what can you do to get rid of this stupid notification that is on my settings tab?? Thank you.
Hello, Robert! While we are so glad to hear that you are enjoying your PureTalk service and saving money each month, we apologize for the poor Technical Support experience you have had. Regarding the eSIM message you are receiving, please go to Settings > Cellular to ensure your phone number is properly attached to the physical SIM card that is inserted into your device.
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 4, 2022
I am glad to be with smaller company and still the same cell network. The price is better and I get good customer service here in the US. I like being able to call customer service and not get a sale pitch. I am glad I switched to Puretalk.
Hello, Helen! We are so glad that you made the switch to PureTalk too! Saving money is so important these days! Did you know about our easy referral program that can help you save even more? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
Your claim: Switch in 20 mins and you won't even notice the change in phone service quality. What happens: I switch using your online/phone staff to help me. It works, until it stopped working. I call back. About 45 mins later my phone works like it did with my old service! Then I leave the house and my wifi. Away from my wifi, I have phone for calling and text-only text messages. No images can be loaded. Any attempt to pull up a website from the internet fails. I live in a small town. My phone service here is slower than when I lived in a big city, but with Puretalk, I might as well have a bar phone. I guess your name says it all: Pure Talk.
Hello, Andrew! Having service issues is aggravating, please accept our sincerest apologies for the inconvenience you have been caused. We'd like to try some troubleshooting steps to see if we can improve the MMS and mobile data connection. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
Pure Talk appears to use AT&T infrastructure so coverage is good. Before I switched to Pure Talk, I was paying my provider three times as much as I pay Pure Talk for the same service. The big company also had a tough time to contact support but with Pure Talk, I just call and talk to an employee who helps me with my account.
Wow, Chris! We are excited to hear that you are saving money on your monthly service since switching to PureTalk! Did you know we have an easy way to save even more on your monthly bill? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
My phone gets cut off in completion every month and says I’m out of minutes when my phone bill is not even due yet! I’ve been on the phone with my clients and it cuts off entirely and it won’t allow me to even use the 611 feature to speak with your representatives. Terrible.
Hello, Mayra! We understand how aggravating this issue is, please accept our sincerest apologies for the inconvenience you have been caused. After reviewing your account, we confirm a trouble ticket has been submitted to our IT team to ensure this issue does not occur going forward. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
We have traveled from Montana, to Texas to Arizona and had great service everywhere. The Samsung phones we have received are so much better than the Google phones we had in the past. The service is always clear and crisp without any interruptions.
Hi Kermit! We appreciate your feedback, and are so delighted to hear that you received excellent service while traveling! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
Yes. I have recommended many to you, many family and friends. Service is very good, so far so good! Everything is as other service. I do like that it’s ran by vets also. I do recommend this service and will give it 10 stars.
Wow, Donna! Thank you for your amazing feedback, we're so excited to hear that you're enjoying your PureTalk service. When recommending PureTalk to friends and family, be sure to share your referral link, that way both you and your referral will receive a bill credit toward monthly service! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
After installing the SIM card It took 3 calls to get services setup correctly; first the IMEI number reset; second call to reset the factory settings and the 3rd call to activate my voice mail; does it really need a call to activate voice mails; once activated I had 9 voice mails and some were very important and returning those calls was embarrassing. I am very lucky to have 2 bars; usually only 1 and I have to sit by a window or the patio so the call is not dropped.
Hello, Jane! Please accept our apologies for the back and forth phone calls you have had to make to PureTalk, we understand how much of a hassle these can be. Regarding the poor signal in your area, let's see if we can improve your signal!
Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
We had a lot of problems the past few months as we transitioned to Pure Talk. Most were resolved. Nearly every time I called, my wife would get a survey text. I am the primary account manager and the primary one who contacts PT, so I should get the surveys. Nobody at PT knows how to fix this. Frustrating.
Hello, Ed! We understand your frustration, please accept our sincerest apologies for the inconvenience both you and your wife have been caused. After conferring with our IT team, it has been determined that we are unable to redirect the customer surveys at this time. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
It's been IMPOSSIBLE to verify certain accounts because they all require short code validation codes to be verified and Pure Talk doesn't support this function per IT Dept. Unable to bank (Zelle), etc. and also unable to download apps because of the same issue. Planning to return to my previous provider as soon as the balance of my equipment is liquidated; unless this issue is resolved sooner.
Hello, Geovanna! We are always working to add new technologies that make it easier to be a PureTalk customer, we hope to support short code texting in the future. Please accept our sincerest apologies for the inconvenience you have been caused. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 3, 2022
I love that I am paying such a low amount for my monthly service. I am not able to retrieve my messages from my phone. It needs to be reset and I'm not sure how to do this. When I transferred from one phone to my new phone, I lost the ability to listen to my messages.
Hi, Monte! We are so glad to hear that you are saving money on your monthly bill by making the switch to PureTalk! We are happy to assist you with setting up your voicemail.
To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and greeting.
If a password is already set and you do not remember it, you may reset* it:https://www.puretalkusa.com/account/login
Click the Plan tab
Click Reset Voicemail.
*Please be advised that resetting your voicemail password will delete everything in the voicemail box.
To turn off asking for voicemail password from your phone:Call your voicemail by dialing your mobile device number or holding 1
Press star (*) to access your main menu
In the Main Menu, press 4 for Personal Options
Press 2 for Administrative Options
Press 1 for Password Options
Press 2 to Turn Password On or Off
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 2, 2022
The two ladies that was worked with were very cordial and knowledgeable of what they were doing. It was corrected quickly and really appreciate the accurate service. We do not know why this happened but understand this is something that can be corrected easily.
Hi, Penny! We are excited to hear that our agents were able to resolve your voicemail issue and provide an excellent customer experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 2, 2022
Recently switched from Verizon to Pure Talk. Only regret is I should have done this earlier. Less expensive. Great service. Excellent assistance to get up and running. I used to have spotty reception at my remote cabin, now it's excellent.
Wow, Galen! This is what we love to hear! We are thrilled to know that you are saving money on your monthly service bill by making the switch and receiving excellent service, even at your remote cabin. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 2, 2022
Connection at home for data and calls are still spotty, but no different than the big companies. I do like the less expensive bill though. I know y’all are tied to what ATT does so if they do not expand their coverage, it is not on y’all. However, people and the cows in the fields one hundred feet from my location have better service than we do…
Hello, Timothy! While we are so glad to hear that you are saving money on your monthly bill, let's see if we can improve your signal!
Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 2, 2022
I was a ** customer for a time and our cell phone needs and usage is minimal. However, with ** we always exceeded the limit and got pushed to the next tier. With Pure Talk, this is not happening and we save $15 to $20 every month. I am more than satisfied with this service.
Hi, Susan! Saving money is so important these days, did you know you can save even more with our easy referral program? Both you and your customer referral can be credited on your monthly bill! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 2, 2022
Could not provide service. Have been charging me for service for at least 4 months. Have called with no results. Your company is providing false advertisement. You need to stop. I was so happy I would be able to save money each month only to be very disappointed.
Hello, Diane! We are so sorry to hear about your experience with PureTalk, and we'd appreciate the opportunity to assist you with your service concerns and to make things right. We have sent you a private message to gather additional information concerning this matter. Thank you for your feedback and for being a valued PureTalk customer!
Reviewed Nov. 1, 2022
Sometimes the calls won't go through or they disconnect. Echoes when I need it, sometimes I can't use the phone.
Oh no, Brenda! We are so sorry to hear that you are experiencing issues with coverage and call quality. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 1, 2022
I believe the last tech representative was Leland. He was wonderful and completely solved my problem. Tiki I was also good but the one before her was no help! She told me I needed to add a data plan for an extra $10/ phone, which we did not need. Tiki was able to cancel that and said we wouldn’t be billed. I spent approximately 4 hours combined on hold plus talking to reps to solve this problem! Not especially impressed with the hold times.
Hello, Joyce! While we are thrilled to hear that Leland and Tica were able to assist you and provide an excellent customer experience, we are sorry that you spent hours on hold. Please accept our sincere apologies, as our goal is to provide one-call resolutions, including minimal wait times. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 1, 2022
I am not happy with the way the iPhone 13 Pro is operating. I’m charging the battery more often than I think I should. It’s freezing up often and I have to turn off to reboot. I emailed my concerns but was sent my contract.
Hello, Susan! A device not functioning properly is definitely a cause for concern, please accept our sincerest apologies for the inconvenience you have been caused. While the device is outside of our return policy, your iPhone includes a one-year manufacturer's warranty. You may contact Apple directly using the link below, they may be able to assist you with available repair or replacement options. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://support.apple.com/
Reviewed Nov. 1, 2022
Great service. Saved a bunch of money and the coverage is the same. Really like the customer service folks, they are in AMERICA!!! Always hated having to talk to someone in India with AT&T. Also love that PureTalk isn’t involved in any woke, far left **.
Hey, Jim! Yay for saving money and being able to reach an agent right here in the US, these are both things we value and pride ourselves on. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 1, 2022
Very pleased with the service and have been telling everyone we know that we switched to Pure Talk. Keep up the good work. All the representatives I talk to are so helpful and always give up the correct information. My only complaint is with my previous carrier.
Hi, John! We are so glad to hear about your experience with PureTalk, and that our amazing agents have been so helpful! When recommending PureTalk to friends and family, be sure to give them your unique referral link, you and your referral will both receive a bill credit towards monthly services! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Updated review: Nov. 3, 2022
Had as issue with them at first, but they resolved it, without giving me the runaround and saved me $300. Great company. They asked me, "What can we do to make it right," I told them and they did it in
Original Review: Oct. 31, 2022
I heard about Puretalk on the radio, selling point being I'd save money, went on the web site, used their phone compatibility section, put all the info in and cool my phone is compatible. All I need is a sim card. Got the card, put it in and it don't work, I call and get sent to tech support. Went through the motions and he tells me to check the version of phone I have. It's like a 9 and he's like, "Oh well. You need a 11 or higher." I'm like wtf.
So now I have to get a new phone ($300 for the cheapest one, and I went here to save money). Got the new phone but it's bugging me that they said my phone would work. So I'm think they owe me at least a months of free service. That's more than fair. So I call back, get bumped up and to a manager and tell her what's going on and she's like, "Your issue is with samsung, not us." Ah NO lady YOUR web page said my phone would work, not maybe it will work if samsung develops an update that makes it work with your service. So all I have to say is ** Puretalk. I switched after my service ended a month later. I'll eat the price loss and switch to xfinity. They gave me the same phone for free and the they had the nerve to send me this rate our phone service thing here I'm typing this from. YOU wanted to know puretalk. You're welcome. :)
Oh no, Kevin! This is definitely not the experience we want for our customers. Please accept our sincere apologies for the miscommunication regarding your device's compatibility and for the inconvenience this has caused you. Samsung will no longer be providing the necessary software updates to support features such as VoLTE for their older models. We would appreciate the opportunity to make this right and will be sending you a private message. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 31, 2022
When watching videos there is a great deal of buffering and the overall quality is very poor. I am not sure if the through carrier is doing this or this is your business model. Right now I can't even open my google account, And my Viper car alarm is unresponsive. This is starting to look like it is unworkable for me!!!
Hello, John! It seems like your device's network settings need to be reset! Listed below is a link to our website with instructions if you would like to reset them yourself. Please also ensure your device is using the latest software update by going to Settings > Software update. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Oct. 31, 2022
Two issues that made us switch. On too many occasions our cell reception was dropped and/or connection was too garbled to understand. Also, with unlimited data plan, the Connection was too slow to be useful. The connection was not being used for streaming. So switched to T-mobile after confirming user reviews.
Oh no, Nils! We are so sorry to hear that you received poor coverage and that you have switched to another service provider. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for the inconvenience you encountered. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 31, 2022
The call center was helpful in answering my questions. When I finally decided to switch from another provider, it was quite seamless. I am getting better reception than I used to. I am not sure if it is because of switching from 3G or net.
Brad
Hi, Brad! We are thrilled to hear about your experience with PureTalk thus far, and are so glad that you are receiving great service reception! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 31, 2022
Pure Talk as a service has been acceptable since I switched from Cricket. My issue stems from current customers not being able to get the advertised price of new phones. I had been with Pure Talk less than 30 days and was not able to purchase a phone at the sale price from the Pure Talk website. I don't see this rule as being fair to current customers. In my view, you lost out on a purchase of two phones.
Hello, Jerry! At this time, our Instant Phone Discount eligibility is limited to new customers, or current customers adding an additional line of service. We sincerely apologize for the inconvenience you have been caused. In order to receive our up to $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on either the $65 Unlimited Talk, Text, and Data + 25GB hotspot, $55 Unlimited Talk, Text, and Data + 15GB hotspot, OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 31, 2022
Several times a week, I find my phone locked out for emergency calls only. I have to reboot to get service back. Never happened with Verizon. Can you tell me why this keeps happening? I have a Samsung S10+ phone.
Hello, Tim! We understand that this issue is frustrating, please accept our apologies for the inconvenience you have been caused. We'd like to try a few steps in hopes of improving your PureTalk experience.
With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, this ensures your device is connected to our network. Then you may follow the link below to input, save, and select the Android APN settings. Please keep us posted on the results! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 31, 2022
My husband and I have loved Pure Talk and have recommended to a few of our friends. We had Verizon & couldn’t get good reception at our cabin in Blue Ridge Mtns! We now can!!! We are loving Pure Talk. So happy we switched to you!
Hi, Pamela! We are so excited to hear that both you and your husband are receiving excellent service in your area! When recommending PureTalk to friends and family, be sure to give them your unique referral link, you and your referral will both receive a bill credit towards monthly services! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 30, 2022
I have enjoyed Puretalk. The only thing that gives me pause and keeps me from giving it 5 stars, is that the coverage isn’t quite what I had hoped and expected it to be. Also, I am now unable to text pictures to non Apple phones and I have had difficulty setting up my voicemail.
Hey, Tracy! We are happy to hear that you have enjoyed your PureTalk service. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are committed to earning that 5th star and will be having an agent contact you to assist with your text messaging issue. Thank you for your feedback, as it always helps us improve the PureTalk experience!
Reviewed Oct. 30, 2022
I like the service, no dropped calls, texts send right away, I like that I no longer have buffering issues when streaming music and movies. Very affordable for cost. Switching to Puretalk has saved me money every month compared to having US cellular.
That's great to hear, Erik! It's exciting to know that you're enjoying your PureTalk service and that you're saving money on your monthly service bill by making the switch! Who doesn't love saving money, right? Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 30, 2022
None of the three times I called to get help with connecting to 5G via e sim was successful. In each case after spending an hour on the phone your customer service put me on hold and the disconnected. I finally got my son in law to help connect. Really poor customer service.
Oh no, Euclid! We are disappointed to hear that you had to call in multiple times to resolve your service issue and that you received anything less than an excellent customer service experience. Please accept our sincere apologies for the inconvenience this has caused you. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 29, 2022
I’ve tried other providers with unsatisfactory results. We live in an area that doesn’t get a strong signal. Pure Talk meets all my requirements. Based in the USA, easy on the budget, great customer service, good coverage in my area. All in all, Pure Talk gets 5 stars.
Wow, Judy! We are thrilled to hear that PureTalk checks all of your boxes, as providing great service at an affordable rate is something we are proud of! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 29, 2022
Love Pure Talk, my brother Steve ** recommended it to me and when he recommends something, I know it has to be very good. Hope to make a few conversions with family and friends. I haven't had any problems like I had with **, lost $700 to them, they locked my phones. Thanks Pure Talk, Marilyn **
Hi there, Marilyn! We are so happy to hear that you are enjoying your PureTalk service and that we were recommended by your brother Steve! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 29, 2022
My voice mail will not open and it is very frustrating because it tells me that I have 20 waiting but it won't let me read even one. I have been told several times someone has tried to send me a voice mail and could not send it because to box was full.
Hello, Gloria! We offer the visual voicemail feature, and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. We have enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. If you're unable to read your voicemails, you may still listen to them by dialing your own phone number from your device, then enter your voicemail password when prompted. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 29, 2022
Love it, so, glad I switched from AT&T. I put it off way too long. Thank you for your service assistances and fast friendly service you provide with my subscription. Your prices are just what I was looking for and being run by the patriots is more than I can ask for. Thank you for your service!
Hey Nancy! We're glad you switched too, and we are so pleased to hear about the amazing service you've received. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 29, 2022
We would recommend Pure Talk to EVERYONE!! So easy to switch. Very helpful answering questions. When I called, I got a person immediately. Never had to wait. Very friendly and helpful. And we are saving so much money, and that’s more important than ever right now!! THANK YOU SO MUCH!!!
Thank you so much Jack and Joni! We're so excited to hear about your PureTalk experience and that you are saving money each month since making the switch. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 29, 2022
I am thankful for Puretalk! Great service every time I call! Always a great price with good coverage! I live in the boonies and still get service! Most importantly is my money is going to a good company! Thank you Puretalk!
Hey there, David! We are loving your review and are so happy to hear that service functions in your area! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 28, 2022
Able to use all the services provided from Pure talk without disruption for my husband's iPhone. It's going fine. Had no problem when the chip was put in. My phone had problems, however, because the chip was not compatible, but I think it was because my phone was an LG, and it was not on the list for compatibility. Luckily for my husband's iphone it was not a problem. I was glad we found Pure Talk because it is saving us money too.
Hello, Margaret! We're so glad to hear that your husband's service is functioning, and that you're saving money on your monthly bill! We have another easy way to save money each month. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 28, 2022
So far the service and price are great. The only issue I have experienced is that texts were not sent or received for two days. I'm not sure if it was a Puretalk issue or something else. I am pleased with Puretalk.
Hi, Pam! We are so glad to hear about your PureTalk experience, and that you are enjoying our low prices. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program.
Not being able to send or receive text messages can be a hassle. If this issue occurs in the future, please do not hesitate to contact us for troubleshooting assistance! We are available by phone at 1-877-820-7873, email at info@puretalkusa.com, and social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 27, 2022
It has been very nice to have responsive customer support based in this country. I also find that my phone service is much better than my previous provider. I think that the overall cost is very competitive too, so I am quite happy with my switch.
Hi, Linda! Having a US based Customer Service team is something we pride ourselves on, it's important to be able to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 27, 2022
I was an AT&T customer for @30 years. I thought I'd be stuck with their high costs forever since ATT is the only phone service that works at our vacation home. I also had to pay every month for the highest data package since that was how I get internet when I'm on vacation. It's so nice to be able to cut back and pay only for what I'm getting! Thank you for your service!!!
Wow, Linda! We are so, so happy to hear that you are enjoying your PureTalk service and that you're saving on your monthly bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 27, 2022
Plain, simple text is okay. I cannot receive group texts or pictures via text message. I have contacted customer service twice about this issue. With no brick and mortar store to visit, I'm basically at the mercy of someone on the other end of the line. Call quality is good, coverage is good.
Hi, Sharri! We understand your frustration about not being able to send group texts or picture messages, please accept our sincerest apologies for this inconvenience.
Let's try some troubleshooting steps to see if we can improve your service. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website to reset the APN settings. Once this has been completed, restart your device and test your MMS capabilities, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 27, 2022
No service on my phone or my wife’s in downtown Fort Worth. Had to use an art phone to call an Uber!!! What give cannot get service in a major market??? I thought you used the same towers as AT&T. Lost service in Venice Louisiana. Once again used an iPhone on AT&T!!!
Hello, John! We regret to hear of the poor signal you and your wife are receiving, please accept our apologies for the inconvenience you have been caused. This is certainly not the experience we'd hope for you to have.
While signal strength may be affected by terrain or local structures, we'd like to try a few steps in hopes of improving your service. To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 26, 2022
We switched from AT&T to PureTalk after hearing about this provider from the Ben Shapiro Show. I was still getting an 18% discount through a previous employer, and had our phones paid off through AT&T but PureTalk still has our monthly bill lower than what I was paying through AT&T, and that is with getting brand new phones through PureTalk. The cell service is just as good if not better than our previous provider also. Overall, we are extremely pleased to have made the switch and wish we would’ve done it sooner.
Wow, Ryan! Hearing that you're happy makes us so happy! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 26, 2022
I have unlimited data but my phone will not load properly and sometimes can’t access anything unless I am using Wi-Fi. I am a travel nurse and don’t always have access to Wi-Fi usage. I would like to know if after I use so much data that it causes my phone to slow down. I have like most things about PureTalk but the data part.
Hello, Jill! After reviewing your account, we see that you are currently utilizing our $30 Unlimited Talk & Text + 6GB plan. Once the 6GB of high-speed data has been used, your device will automatically begin using low-speed data. If you would like to upgrade your plan, you may do so by logging into your Account Portal > select the Plan tab > select Change Service Plan. Our plans range from 4GB up to 60GB of high-speed data per billing cycle. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 26, 2022
We switched to Pure Talk because of recommendations from podcasts such as Jesse Kelly and others. It was a nightmare from the beginning. Every single supervisor we spoke to was rude or just flat out unprofessional. The first supervisor we were on the phone with was driving in his car. The second supervisor was so rude. Then representatives weren't any better. We were pretty sure one representative was drunk. Then we were told repeatedly that the port had been canceled like we requested (supervisors even confirmed it was). Sure enough it wasn't.
Then one of the last representatives had such a bad attitude and was completely incompetent that when I asked to speak to a supervisor (in hopes this one might be slightly better than the others) she just hung up. They put us in such a bad situation when trying to port our numbers over. The service barely worked that two days with pure talk we had to switch again to a better company. I wouldn't want this headache or hassle on anyone. At this moment all the issues still haven't been resolved.
Hello, Lindsay! We are so upset to hear about your experience with PureTalk, as this is definitely not the experience we'd like for you to have. Thank you for taking the time to provide us with your feedback, which has been shared with our leadership team. Regarding your account, we confirm the phone number has been ported out of PureTalk as of 10/20/2022 and a refund request has been submitted on your behalf. Please allow 5-7 business days for your refund to process and post to your original payment method.
Reviewed Oct. 26, 2022
I am happy with the service I have been receiving, especially given that it is 2 1/2 times less in price than the same service from AT&T! We live in the country where cell signals are often iffy, and although sometimes we have to go to another room or outside to get text messages or calls, it is less often than we had to with AT&T. The ultimate test was when our power went out a couple of times recently, and I was able to successfully contact the electric company to report the outage on my PureTalk phone, without having to go outside and search for a signal! Yea PureTalk!
Hi, Suzanne! Yay for saving money and having excellent service in times of need! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 26, 2022
Thanks to Ashley in technical support, our not receiving voicemail notifications on 2 different phones was fixed, and works great now! Great support team! Works well, and Ashley was courteous, patient and very knowledgeable!
This is amazing to hear, Curry! We are thrilled to know that our Technical Support agent Ashley was able to resolve your voicemail notification issue on your devices and provided an excellent customer experience, as this is our top priority. We will be sharing your feedback with Ashley and our leadership team. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 25, 2022
Phone says something about 4 g. WiFi signal has three marks on the right side, don't have any idea what that is but the thing doesn't work very well. I am an old man (81) and I get by with it as I don't use it all that much.
Hi, Charles! The 4G icon on your device shows that it is connected to our 4G cellular network. The marks next to the Wi-Fi icon show your Wi-Fi network's current signal strength. Wi-Fi is a wireless technology that is used to connect computers, phones, and other devices to the internet. If you are experiencing issues with accessing mobile data on your device, you may visit www.puretalkusa.com/data for troubleshooting steps. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 25, 2022
The service is great [4]. When you call people in your organization they are very knowledgeable. [10] Your commercials drove me to it plus a great price for the service because I am a senior citizen on a fixed income which keeps me on budget. Thank you very much. [32] =46
Hi there, Anna! We are happy to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 25, 2022
Thus far, I have enjoyed using PureTalk on my android phone. The only problem I have is having my phone call dropped on occasion and I do not know the reason for this - maybe it's my phone. A friend says that I should switch to an I-Phone, but I have purchased another android phone from you to use in the event that my present phone dies. Again, I am not sure how to handle this situation when/if it arises. I only have one cell phone to use.
Hello, Sandra! We are glad to hear you are enjoying your PureTalk service! Dropped calls can be caused due to a loss of coverage. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. To help prevent this issue from occurring, please be sure you are using the latest software update by going to Settings > System or Software update > Check for updates. Thank you for your feedback, as it always helps us improve the PureTalk experience!
Reviewed Oct. 25, 2022
Overall we are happy we switched to PureTAlk. The savings are worth it and we haven’t come up against data limits which was one concern. Our other plan had unlimited data. We recently were in Europe and had to buy a SIM card there because Pure Talk doesn’t have international phone plans. Using a SIM card from a European carrier was not convenient. We plan on traveling more internationally but may need to change to a carrier that has international unless PureTalk adds it. Any future plans for international service?
Hello, Allison! We greatly appreciate you taking the time to let us know how we're doing! At this time, we offer international roaming services in Canada and Mexico, with additional countries ensuing. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 25, 2022
It was very easy to switch and I am very pleased with the service so far and I would recommend Pure talk to others to try. I will save lots of cash once I pay for the new phone I had to get after leaving Verizon.
Hi Patrick! We are so excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 25, 2022
When I switched from AT&T to Pure talk I saved $99 month. My AT&T SIM card died days before I switched so the AT&T rep gave me a new SIM card by virtually inserting it into my phone. This caused no end of headaches until a customer service techie figured out how to disable it so I could use the pure talk network.
Hi, Jean! Wow, a $99 savings a month is huge! Saving money on monthly bills is so exciting, and we have an easy way to save even MORE. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 25, 2022
Greetings, I just want to take a moment and clarify the reason for my rating. The reason for my rating is that Pure talk does not function as promised in Alaska. I have a two-year service agreement with pure talk and horribly regret that. I would like out of my contract without any fees or penalties. My calls drop, my service is interrupted frequently, when I travel with my phone I am unable to receive voicemails, and I am horribly dissatisfied with the service. I have recently added another line with my prior Internet service provider. Please contact me to cancel my service with pure talk. I will give a good review upon canceling my service agreement… Until then I will provide a honest review on my service and the service provided is not functional and not practical. Thank you, Matt
Hi, Matthew! Please accept our apologies for the experience you have had with PureTalk so far. This is definitely not the experience we'd hope for you to have! After reviewing your account, we do not see any service issues reported within the last 90 days. We'd greatly appreciate the opportunity to have a technical support expert contact you to troubleshoot this issue and will be sending you a private message concerning this matter. Thank you for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 24, 2022
I ordered the same exact phones for my wife and I. I need Wi-Fi calling for my job because cellular coverage in our area is always problematic, no matter the carrier. My wife's phone has Wi-Fi calling but mine still hasn't gotten it. In addition, as we travel around the coverage is worse than Google Fi and calls keep getting dropped. I will be looking for new carriers shortly and will eat my loss with PureTalk.
Hi, Francis! We regret to hear that you are experiencing issues with coverage and that you are unable to utilize Wi-Fi calling. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. In the meantime, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > System > Software Update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 24, 2022
We were forced to buy a second phone cause they..could not get our transfer phone to work.. Bought a phone at a store they said would work.. Did not.. So had to buy one of theirs.. Our widgets keep disappearing.. Several customer service people were not knowledgeable.
Hello, Paul and Ruth! We are disappointed to hear about the experience you have had with PureTalk so far. Please accept our sincere apologies for any miscommunication regarding device compatibility and for the inconvenience this has caused you. Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible with PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 24, 2022
Switchover went easy and smooth, and it was nice talking to a real and relatable person when contacting support. I have only had to talk to the for switchover and a small VM setup question for visual voicemail, but both time they were great to talk to.
Hi there, Christopher! We are happy to know that you had a smooth transition when switching your service and that our Support team was able to provide an awesome customer experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 24, 2022
Super easy to switch to PureTalk, great service, easy to change plans and add more data whenever I need to, and very low prices. Pure Talk is saving me hundreds. I used to pay $138 for two lines, now I pay $50.
Hey, Nick! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 23, 2022
Dropped calls and sometimes no service in places like my work. I’m thinking of switching if it doesn’t get better soon. I need help and see if this can be fixed or not with settings. Help help help! Not as good as Verizon so far.
Hi, Lita! We regret to hear that you are experiencing issues with dropped calls. Coverage can be impacted by local terrain and structures, and may vary indoors and outdoors. Please accept our apologies for the inconvenience this has caused. We recommend updating to the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. You may also try resetting your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Please also be sure 4G/5G is selected by going to Settings > Cellular > Cellular Data Options > Voice and Data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 23, 2022
All advertising stresses "same towers--same exact number of bars", but that has proved to be incorrect (or untrue). With Verizon, base signal strength was considerably greater. At home, inside the house, we use a signal booster--as we did with Verizon, as we live in the woods, with a metal roof, so wifi enables relatively reliable communication; outdoors--or away from home--signal is noticeably reduced, until we reach areas of greater signal strength; we have a much higher incidence of "dropped" or intermittent calls.
The launch of our switch to Pure Talk was almost enough to deter me, due to your absolutely, incredibly ridiculous policy regarding new phone purchases. It will take four months of service before we reach the "break-even" point, and it is only the fact that then we will save approximately $50/month from what we were spending with Verizon that makes dealing with you palatable. When I hear Sean Hannity & all the other celebrity voices touting the merits of Pure Talk, I want to reach out to them, & inform them that it is not all that great an experience!
Hello, Charles! Please accept our apologies that the service in your area is not as strong as your previous carrier and for the trouble this has caused you. Outdoor coverage may vary from indoor coverage, and may be impacted by local terrain and structures. For optimal service, please ensure your device is using the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. You may also try resetting your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Regarding the new customer device pricing, our Instant Phone Discount is only available for new lines of service that are porting in a phone number, with a qualifying plan, device financing, Autopay, and a 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 23, 2022
I don’t have any service in many areas I travel in western Iowa and eastern Nebraska. If I travel back towards a town that I always had cell service, I have to be near the center of town before my phone beeps telling me I missed a call.
Oh no, Don! We regret to hear you are experiencing issues with coverage in Iowa and Nebraska. Coverage can be impacted by local terrain and structures, and may vary indoors and outdoors. Please accept our apologies for the trouble this has caused you. For optimal service, please ensure your device is using the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. You may also try resetting your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 22, 2022
I really like this this plan. I don't notice any difference in the US from Verizon except my bill which is fantastic. The problem is (and it's big!) that Pure Talk doesn't cover much territory beyond the US. In the next 6 months, unfortunately I will need to change carriers to Patriot Mobile because they cover many countries. I love the idea of staying with you but need to be practical that I travel outside the country and can't shut my phone off for a week at a time because Pure Talk doesn't cover it.
Hi, Maryellen! We are glad to hear that you are enjoying your PureTalk service. At this time, we only offer international roaming in Canada and Mexico. Please accept our apologies for any inconvenience this has caused. We are always working to add new features and expand our services. Please check back to our website for any future announcements. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 21, 2022
When we decided to switch over to Pure Talk, it was advertised as being simple and quick. This turned out to be far from truth. It took us MULTIPLE phone calls and over a week before our phones would function. Customer support was awful.
Hello, Julie! We are disappointed to hear that you received anything other than an amazing customer experience, as this is our top priority. Please accept our sincere apologies that you had to contact our Support team multiple times to resolve your service issue and for any inconvenience this caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 21, 2022
We are so happy we switched from Verizon to Pure Talk, and extremely happy with the amount of money we have saved each month. We haven’t noticed a change in our service at all whether voice or text. As a matter of fact, I have already recommended Pure Talk to over a dozen friends and family. Thank you Pure Talk.
Hi there, Ronnie! Thank you for switching to PureTalk! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Updated review: Oct. 31, 2022
They were very prompt and generous in resolving my cell phone issue. They gave me a refund of the difference that I was objecting to. Thank You.
Original Review: Oct. 21, 2022
When we joined Pure Talk we were told that my phone, a Galaxy S8, would be compatible with your service. When activation time came my phone would not work so I was told it wasn't compatible. I had to buy a new phone. If I had been told in the beginning that my phone wouldn't work I would have been charged $50 as a new customer purchasing a new phone instead of the $179 that I was charged for my Galaxy S10 as an existing customer.
Hello, Mary! We sincerely apologize for the miscommunication on our behalf regarding your device's compatibility. We should have absolutely offered you the new customer pricing and as a result, and we'd like to make things right. We'd like to offer you a refund for the price difference of $129.99 to honor the new customer pricing and will be sending you a private message to confirm the card you have on file, as this is where the refund will be issued. Thank you for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 21, 2022
Customer since 07/22. Living in the Greater Los Angeles area the AT&T service is competitive with Verizon. No dropped calls; video calls have also been good. Calls to other states no problems. Signup/activation was a little difficult. Cannot do this without speaking to a representative.
Hi there, Terry! It is exciting to hear that you are receiving excellent signal, and no dropped calls! Regarding the sign-up and activation process, please accept our apologies for the inconvenience you have been caused. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 21, 2022
The connection for the physical phones is far better than my old carrier. Phones were shipped fast, and porting over was quick and easy. The few times I have used CS for that transition was positive. Initially however; the website does not function well and caused a charge to a card that was to go to Affirm. Even though the order was immediately canceled, refund was not so quick. Several calls, several "excuses", and weeks later, we received a refund for a large sum of money for phones that never even shipped.
Hello, Jeffrey! We are so glad to hear about your experience with our Customer Service agents, and that you are receiving a great signal! Regarding our refund process, we value your feedback and have shared your input with our leadership team. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 21, 2022
Needed help with why my husband's phone was not ringing. Person who helped me was great! It was a dumb thing on my part but she did not make me feel dumb. Very friendly and helpful. I am very pleased with PureTalk.
Hi, Jane! No question is a silly question, we are always happy to assist you with any questions or concerns you may have! We are so excited to hear that your husband's ringer was fixed, not being able to hear your phone going off can be so troubling. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 21, 2022
For a period of 4 consecutive days, Sunday 10/16 until roughly Wednesday 10/19 every text that I sent did not get received by recipients and it was during a very serious emergency. Most important was the fact that I had no idea that the people I had sent these important messages to had not received! I never knew they did not get!!!!
Hello, Roberta! Not being able to send or receive text messages during a trying time can be extremely frustrating. Please accept our sincerest apologies for the inconvenience you have been caused.
If you begin experiencing this issue, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 21, 2022
I switched to Pure Talk to save money and I’m glad I did. I’m pleased with the service. It’s easy to order more data if needed. I just wished that I had switched sooner. I have other family members that may soon make the switch.
Hi, Linda! We are so glad that you are saving money by switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 20, 2022
It has been good. The only problems I have are it’s hard to check usage. The other thing I can’t figure out is how to change my phone number. When I call they are very nice and they try and help. It’s a little difficult to Horace a message. There were a couple of times I was on hold for a long time.
Hi, Debra! We recommend tracking usage by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Plan' tab, here you can see your used and available data. Under the 'Plan' tab, you can also change your phone number. Please be aware, each phone number change incurs a $10 charge. The new number is automatically generated based on your ZIP code. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 20, 2022
I'm happy with the service because the rates are so much cheaper than I had been paying to AT&T. We have had no problems with service areas dropping calls. Also, the one time I needed help I talked to someone here in the States.
Hello, Ruth! We appreciate you taking the time to provide us with such valuable feedback. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 20, 2022
The assistance provided was always courteous and helpful. The service as a whole has been excellent and the quality solely based on a cost basis can't be beat. Also just as an aside it is nice doing business with a fellow Veteran who ain't into WOKE nonsense..
Hi, James! We love hearing such awesome feedback about our agents! We would like to take the time to thank you for your service. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 20, 2022
Great deal, but I would have preferred if we could share our minutes across all the lines in our family plan. When I run out of LTE minutes, the downgrade is pretty severe. Otherwise, great for calling, texting, music and GPS.
Hello, Eugene! Once the allotted high-speed data has been utilized, the data is slowed to about 256 kbps. With your data slowed, you should be able to do things like check emails, but streaming services may be unavailable. High-speed data is refilled on the next billing date, however, we also make it easy to add data if needed! If you would like to purchase additional data, you may do so at any time by logging into your Account Portal and select the 'Add-ons' tab, then follow the prompts to complete your purchase. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Updated review: Oct. 21, 2022
I left a review with my greatest complaint about Pure Talk's service. The next day the issue was resolved. Pure Talk gets a five star review from me because their prices are great, and the coverage is pretty much as good as the big 3. And so far their customer service is just as good as the big 3.
Original Review: Oct. 19, 2022
We believe Pure Talk needs to make some major improvements to be considered quality provider. The voicemail is from the stone ages haha. I have flashbacks to my flip phones days. The software update, at the very least, should give users the ability to see who left a voicemail with the number. Users should see this info without having to enter a password and listen to prompts. At best, users should be able to see who called and listen to the voicemail associated with that number easily. Added bonus would be a transcript of the voicemail.
The Voicemail is glitchy. My wife and I both have a red notification even after listening and deleting voicemails. Fix the voicemail and you will be a much better provider and retain clients better as well.
Hi there, Brent! We regret to hear that you are unsatisfied with your voicemail feature and that you are experiencing issues with notifications. We have great news! We offer the visual voicemail feature for iPhone models 6s and newer and have enabled this feature for both of your lines. This will allow you to view your voicemails as well as the number and time you were contacted. Please restart your devices and access visual voicemail by going to the Phone app > Voicemail tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 19, 2022
The customer service rep was very nice and quite helpful. The only negative part had nothing to do with the woman I spoke with, but with the policy of PureTalk. It didn’t seem right that I am not eligible to get the incentive $$ off and put towards a new device when upgrading to an unlimited data plan even though I didn’t take advantage of it when I first signed up a few months ago.
Hi there, Joshua! It is wonderful to hear that our Customer Service representative was helpful and provided a great customer service experience. At this time, our discounted device pricing is only available for new lines of service porting in a phone number, with device financing, a qualifying plan, Autopay, and a 30-month conditional sales agreement. Please accept our sincere apologies that current customers are unable to take advantage of this offer. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 19, 2022
When I first switched some of my calls were dropped I called and it was remedied. Although some calls get dropped I am pleased with the service. Some of my texts don’t go through when responding to my medical office. On the whole the rate is what I can afford.
Hey, Joanna! It's great to hear you are pleased with your PureTalk service. We would be happy to provide some troubleshooting steps that may help resolve your dropped calls and text issue. Let's start by connecting to Wi-Fi and then go to Settings > System or Software update > Check for updates to check if any updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 19, 2022
When first changing over from Verizon, I was pleased with the service I received in setting up two new phones and teaching the users how to use the phones. Your people were informed and capable plus I could clearly understand them and your wait times were short.
Hey there, Frances! Short wait times make all the difference when trying to reach a company, we work diligently to make sure our customers don't have to listen to hold music for long. We're glad to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 19, 2022
PureTalk is light years ahead of Verizon in customer service. It is a pleasure doing business with a competent group. Customer service representative was knowledgeable, easy to understand, helpful and even had a sense of humor. Like I said, PureTalk is light years ahead of Verizon. Make the switch today!
Hi, Mike! You are speaking our language with this review - knowledgeable, helpful, and humorous are some of our favorite things. If you are sharing your experience with PureTalk, you should get credited for it! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 19, 2022
Called to ask if could get messages typed out from voicemail rather than calling and having to listen. PureTalk rep changed voicemail for me over the phone. So far I’ve been very happy with PureTalk. Good coverage. Cheaper than Verizon.
Hello, Robin! We love hearing about our awesome agents, thank you for taking the time to give us feedback! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 19, 2022
Reception is equal to previous "Big Name" provider and monthly rate with a new iPhone is LESS that what I paid to previous provider without a phone installment payment. I am very happy with the service, and have recommended it to friends and family.
Hi, Cindy! Wow, thank you for this amazing feedback! Saving money on monthly bills is so handy, and we have an easy way to save even MORE. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 18, 2022
I had Verizon for almost a decade. In the last 4 years the service got more expensive and the quality of service was **. Constant dropped calls and couldn't even make a phone call out of my own house anymore even on Wifi Calling.
Hello, Dana! We're glad to hear that making the switch to PureTalk resolved your service issues! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 18, 2022
You get to talk to a real U S A American person who you can completely understand, with great customer care service, also they provide a great service at a great price. Yes I recommend this company to meet all your needs, going ahead and pull the trigger and give them a shot.
Hi, Don! We appreciate you taking the time to leave your feedback! Having a US based Customer Service team is something we pride ourselves on, it's important to be able to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 18, 2022
Bad customer service. Internet did not work at all. The sales person I spoke with told me I would not have any problems which was not true. Also trying to get out of the plan is extremely difficult and not user friendly.
Hello, Ashley! We are very displeased to hear about your experience with PureTalk thus far. This is certainly not the experience we'd like you to have. After reviewing your account, we confirm one line of service has been ported to your new carrier, and the second line is active with no usage since your previous billing date. We are happy to troubleshoot the internet issue with you and will be sending you a private message to gather additional information. Thank you for your feedback, and for being a valued PureTalk customer!
Reviewed Oct. 18, 2022
I have two lines and on occasion, the person on the line will say they can't hear me but I hear them perfectly. We then have to hang up and recall. Also, at times the phone just squeals loudly and I will have to disconnect and call them back. This is very frustrating.
Hi, John! Having to ask "can you hear me now?" is so aggravating, we apologize for the calling issues you are experiencing. Let's try some troubleshooting steps to make sure your Nord N200 is connected to our network.
Please go to Settings > System > Reset Options > Reset Wi-Fi, mobile, & Bluetooth> tap Reset settings twice. Once this has been completed, restart your device. This will ensure your device is properly connected to the PureTalk network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Once this has been completed, restart your device and test your service connection, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 18, 2022
My husband was supposed to have unlimited talk minutes but was getting a message saying he was out. Called and the problem was immediately remedied by the customer service department. It was a simple fix… they just had to increase his minutes from 5000 to 10000.
Hello, Nina! We're so glad to hear that your husband's calling issue was fixed quickly! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 17, 2022
Everything has been overall really good. The biggest issue is that I have had 3 days (non-consecutive) where I could NOT send or receive calls. This is a concern, but I could still text and use the internet. Overall I am happy with the service but am watching to see if my calls fail again. If this will continue to occur, I might need to switch services as I use my phone for work.
Hi, Chase! Having service issues is the worst, we sincerely apologize that you were unable to make or receive phone calls for three days! This is certainly not the experience we'd hope for you to have. While signal strength may be affected by terrain or local structures, we'd like to try a few steps in hopes of improving your service. To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 17, 2022
I don't get notices of voicemail until sometimes 3 days after they have been left for me. Also, I am a veteran and nobody can tell me how to apply for veterans discount. Also there are a few places where I cannot get service where I was able to when I had Verizon. Other than that I am happy with Puretalk.
Hello, Daniel! We would like to start by thanking you for your service, and we are more than happy to assist you with receiving your 15% Military Discount! If you are on active duty, please send your full name and date of birth to us.military@puretalkusa.com. If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation has been received, we will be able to apply the 15% Military Discount to your account.
Not receiving voicemail notifications can be frustrating, and we are working to ensure the visual voicemail feature is available on all devices. We offer the visual voicemail feature, and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on your of service, please restart your device and test the visual voicemail functionality.
While signal strength may be affected by terrain or local structures we'd like to try a few steps in hopes of improving your service. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. This will ensure your device is properly connected to the PureTalk network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Once this has been completed, restart your device and test your service connection, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 16, 2022
I've been happy basically with my phone service, my new phone, and the value I get from you. The issue my wife and I was when we returned her phone and to call several times to receive our refund promised when we returned the phone within the time you said we had. We returned her phone 'cause it couldn't do what her old phone did to help her her vision disability and you didn't one with the feature she needed.
Hello, Terry! We are delighted to hear that you are enjoying your PureTalk service. Please accept our apologies that you had to call in several times to receive your refund for your returned device. Our goal is to provide an optimal customer service experience, including one-call resolutions with minimal transfers. We can confirm your refund was posted back to your payment card on 08/17/22. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 16, 2022
I love my PURE TALK!! I am semi retired and trying to save every penny I can. It not only saves me money but it gives me the same service as the expensive services I have had in the past. Customer service is great too!
Hi there, Patricia! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 16, 2022
Great pricing. Not a fan of voicemail system. Good connection/service/signal. Good options for child to have a phone for emergencies. Get what you pay for and while not Verizon it suits my needs for work and home where I’m typically on wifi.
Hello, Jason! We are delighted to hear that you are enjoying your PureTalk service. Regarding voicemail, we do offer visual voicemail, however, we are only able to guarantee that this feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 16, 2022
After change over coverage got weaker and takes longer to send and receive texts and emails. Seems like a inferior product, or is being excluded from premier access. Customer service however is light years beyond ATT so I'm going to hang in there a while longer.
Hello, Anthony! We regret to hear that you are experiencing issues with coverage and text messaging. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > Software update. You may also need to reset your network settings. We have provided a link below with instructions. Thank you for your feedback, as it always helps us improve the PureTalk experience. https://www.puretalkusa.com/data
Reviewed Oct. 16, 2022
Happy with coverage! I’m telling all my friends and family to switch to Pure Talk, a company that shares our Great American Values!!! Easy to switch! Automatic billing! Meets my needs very well. Easy to check on usage During billing period!
Thank you for your amazing review, Pamela! We are pleased to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 16, 2022
We have been using Puretalk for a couple of months now with no problems whatsoever. We are saving a fortune compared to Verizon. In today's world we are so very grateful. We have had no problem with data, speed or losing calls. One of us had to get a different phone, but once we did that the switch was easy. Thank you!
It's truly our pleasure, Sarah! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 16, 2022
Very happy with Pure Talk and price. Only thing is I didn’t get 50% off my first bill by saying Jessi Kelly. Will definitely recommend Pure Talk to all my family, friends and anyone else who ask about changing to a better plan.
Hello, Sherry! We are delighted to hear that you are enjoying your PureTalk service. We have reviewed your account and can confirm you received the 50% discount off your first month of service on your initial order. We have re-sent a copy of your order receipt which shows a $30 discount. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 15, 2022
Moved my cell phone service from Verizon to PureTalk several months ago and have not noticed any difference in the level of coverage!! Have, however, noticed a much lower monthly cost. Also every interaction with customer service has been excellent.
Hi there, David! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 14, 2022
Great coverage, great price, friendly service. Switching was easy and fast. No contracts, no **....just pure talk! I would recommend this to anybody sick of the big companies. We said goodbye to Verizon and are very happy with PureTalk.
Welcome to the PureTalk family, Michel! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 14, 2022
Updated on 10/21/2022: As a new customer, I had sought an improvement to the older version voicemail function, requiring entry of a password every time, etc. Pure Talk customer service responded most kindly and resolved my problem by initiating Visual Voicemail remotely. My phone showed an alert and the issue was corrected! Being hopeful, I then asked for the same treatment for the remaining 3 lines on my account, and that was taken care of equally quickly! Excellent customer support!
Original Review: This configuration is outdated and provides no visibility of received messages, forcing the extra effort of manually dialing in and entering a password every time - even to find out there are no messages. Very inefficient and detracting from your service.
Hey there, Roger! Great news! PureTalk offers visual voicemail for the iPhone model. We've added the visual voicemail feature to your device to make checking your voicemail a more efficient process. Please restart your device to activate it. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 13, 2022
I don't ever think about my phone anymore. I don't wonder if I'll have enough data to open my Maps and find my way home, or if I'll have to reduce my activity in order to keep the other family members on my plan connected for their work and safety. If I do have any troubles, I don't worry about calling tech support--every person I've spoken to comes across as an elderly Texas grandma who calls me Sugar and answers questions honestly and thoroughly.
We switched from Republic Wireless where we spent $25 for 2GB per line each month. Now we spend less than that for 4GB per line. We didn't have to invest in new phones, and we never stress over whether we can connect to the network or talk to someone honest & intelligible when we do have trouble. Which, to be clear, we haven't. We only spoke with tech support when we swapped over from Republic. I love this phone company so much. Please don't change!
Wow, Catherine! We are so happy to hear that you are enjoying your PureTalk service and that you're saving money on your monthly service bill by making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
After being told on your advertising that we can keep our present phone, I am soooo angry that I was not able to continue to use my wonderful and expensive Samsung Galaxy S9. Due to lack of funds, I had to settle for a Samsung A12. What a piece of garbage and slow as heck. Very poor camera also. Also, I don't pick up cell towers as easy as I did with the S9. Now I have a perfectly pristine Samsung S9 just laying around.
Hello, Duane! We regret to hear that your device was not compatible with our service. Samsung Galaxy S9 and older models are not compatible with our service as Samsung is no longer providing the necessary software updates. Please accept our apologies for the inconvenience this has caused. We will be sending you a private message regarding this matter! Thank you for your feedback, as it always helps us improve the PureTalk experience!
Reviewed Oct. 13, 2022
We lowered our monthly telephone cost by $75 per line by switching to Pure Talk. We brought our phones along from ATT since we completed our contract and had them completely paid off. We have not experienced any unwanted or unsuspected charges to date. There has been no connectivity problems.
Hi, Bruce! Wow, $75 a month is a huge saving! We are so glad to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Do you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. We will be sending you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
The phone service so far is very good. The price for your service is also very good. The phones we bought off of you and spent a good deal of money for were terrible. After less than a month we bought our own phones. We will not make that mistake again.
Hello, Terry! We are so glad to hear that you are enjoying your service and are happy with our prices! Regarding your devices, we want to make things right and will be sending you a private message to discuss your options. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business.
Reviewed Oct. 13, 2022
Not one major company could give me the kind of service that Pure Talk did when I tried moving my phone account. I just happened upon Pure Talk when surfing the web. The people were so friendly, spoke English and was extremely patient and helpful in the transfer and was low cost In comparison.
Hi Shirley! We are grateful for your feedback, and are so glad to hear about your positive experience with our Customer Service team! Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
Before hearing about Pure Talk on the radio, we were using Tracfone for years. We didn't want to go through companies that didn't back the life and political viewpoints we had. We decided to switch over when our parents began to have failing health and our "Sometimes" phone became more necessary. It has been great not worrying if we had enough data or minutes. With unlimited calls and texting it took away the frustration of running out. Now we feel better about where our money is going. We are both Veterans and want to help fellow service members/Vets in their business endeavors.
Hi Cathy! We would like to thank you both for your service, and for your support of a fellow Veteran! We are so glad to hear about your experience with PureTalk, and that we are able to keep you connected to your loved ones. Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
I ordered two new phones, I did not get the phones I ordered and we can not get service. Dropped calls are continually happening. We can not get internet nor can we get WI-FI. If it hadn’t cost me so much I would leave this service. I tried to do the right thing and your customer service people would not listen. I will never refer PureTalk to anyone.
Hello, Laurie! We are disappointed to hear about your experience with PureTalk, as this is certainly not the experience we would like for you to have. While signal strength may be affected by terrain or local structures we'd like to try a few steps in hopes of improving your service. To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device, test your service connection, and let us know if it improved.
Regarding the devices, after reviewing the account and call, we can confirm the correct devices were shipped. With that being said, we want you to be happy with your devices and will be sending you a private message to discuss your options. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
Very pleased in switching from Verizon to PureTalk. Seamless conversion. Coverage is identical to previous service. Verizon was already twice the price of PureTalk, and they were going to raise the price again. The employees we spoke with were nice, and they were helpful:
Hello, Richard! We are delighted to hear that you have had such a positive experience with PureTalk, and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. We've sent you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
The price is great. But I do find the coverage not as good is my old company. I have problems with test message. Calls are good most of the times. Some companies text I never receive. Thank you for reviewing my notes.
Hi Michael and Kathy! We understand that having service issues can be so frustrating, and we would like to assist you with troubleshooting steps. While signal strength may be affected by terrain or local structures, we'd like to try a few steps in hopes of improving your service. To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Updated review: Oct. 18, 2022
Voicemail issue is resolved and visual voicemail is working since I restarted both lines. I know the other issue resolving the number of bars we get in NW Indiana can only be resolved when more local towers come online, so that issue is still pending.
Original Review: Oct. 13, 2022
The network connection in NW Indiana is bad, never more than 2 bars anywhere within a 5 mile radius. Not receiving any notification of new voicemail, and having to dial in to hear any voicemail is old tech. I came from Verizon where all voicemails show on the voicemail tab without having to call in to hear them.
Hi, Steven! A poor signal connection is so frustrating! We sincerely apologize that you have been experiencing this service issue! While signal strength may be affected by terrain or local structures, we'd like to try a few steps in hopes of improving your service. To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection, then let us know how it improved.
Regarding your voicemail, we do offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. We've enabled visual voicemail on each line of service both lines of service. Please test it by restarting your devices and let us know if it worked. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
The whole experience was fast and very pleasant. The person that handled the change of service and sale was very knowledgeable about the different phones and the service that would meet my needs the best. I am very pleased with the service and the new phone. I would highly recommend PureTalk for anyone's mobile phone service.
Hello Calvin! So many great adjectives we love to hear - fast, pleasant, and knowledgeable. We appreciate you taking the time to leave your review, we value all feedback! Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
My wife and I are glad we made the choice to change our service to PureTalk! The changeover was straightforward and seamless. We have experienced no reduction in service, even while traveling. We are, however, saving $167 a month over what our previous carrier charged. We are very happy PureTalk customers!
Hi, Clarence! We are impressed with your monthly savings from making the switch to PureTalk and we are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 13, 2022
Overall I'm very happy with Pure talk. There are some odd things I've noticed after the transition from AT&T. The one thing that I don't like too much is that I no longer have the ability to utilize the Facetime feature. I am curious if this is an easy fix. Thank you!
Hello, Olivia! We understand how the FaceTime feature is important, and we are happy to ensure it is enabled! A private message will be sent shortly to gather additional information about your device. We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 12, 2022
I talked to 3 techs & they had no idea how to fix my problem, when you tell your customers, "There is nothing I can do for you & is there anything else I can do for you!!!" The worst customer service I have ever had to deal with!!!
Hello, Anthony! We regret to hear about your experience with PureTalk thus far. This is definitely not the experience we'd expect you to have! Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 12, 2022
I don’t find that PureTalk is any better than my previous supplier. I burn up my “fast” data waiting for pages to load. “Fast” data is depleted rather quickly and then I’m into slow data which is really slow. I feel like the big carriers are getting priority.
Reviewed Oct. 12, 2022
We are very satisfied with Pure Talk phone service. Price is exactly what was quoted to us which is best that we have found on the market. Service is good and friendly and signal is strong, What more could you want!
Wow, Frances! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 12, 2022
Called PT several times...We have a 'hot spot' associated w/ wife's iPhone, but couldn't get it going. Turns out it's only to connect OTHER devices (didn't tell us THAT at start; thinkin' 'bout getting another device for that...). Also, my (above) not-so-smart flip phone shuts off after 3 rings if the number I'm calling is "off" (no chance for VM), and incoming VM or text msgs sometimes arrive hours after the fact. Your CSRs are generally OK, but some not so knowledgeable. We left Verizon (2 iPh) & T-Mobile (my + HS) due to PP service; am learning that PT is not that much different, but a bit cheaper. Also, you don't provide either electronic or paper bills, nor even an address for letters---WHAT, are you hiding? Your ads relate to what a 'customer friendly,' veteran-owned company you are, but frankly, I don't really see it...pt
Hello, Peter! We regret to hear that you are experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused, as this is not the experience we'd hope for you to have. The mobile hotspot feature allows you to share your high-speed data with other devices. Regarding your flip phone, the operating software and network settings may need to be updated. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Your monthly invoices can be found through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Billing" tab and scroll down to "Transactions". We welcome customer correspondence to: PureTalk .PO. Box 2840 Covington, GA 30015. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 12, 2022
I upgraded once so the savings is mitigated somewhat. I have an IPhone 13 and my wife an IPhone 11. I assume I need to upgrade again as basic emails and downloading of very basic apps results in receiving storage warnings in the late afternoon. Never had that problem with $60 per mo per phone ATT. I do like your politics and the fact that you do not share my data. So far an inferior product to ATT however.
Hello, Ed! We're sorry to hear about the storage issues you are experiencing with your iPhone 13! We suggest checking your device storage to see what is using up most of your internal memory. Please go Settings > General > iPhone Storage. There you'll find your apps listed starting with the ones using the most internal storage. From there you can permanently delete what you don't need. We've sent you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 12, 2022
I love what Pure Talk stands for as a company, but my reception since switching from Verizon has worsened significantly. I used to be able to make calls from anywhere in my house, but now I have to stand in one of two very specific spots in my house in order to have reception. I often experience a lapse in the conversations I have via phone calls, as it cuts in and out quite frequently.
Hello, Danielle! We regret to hear about the service issues you are experiencing! Please accept our apologies for the inconvenience you have been caused, as this is not the experience we would like for you to have. Though signal strength may be affected by terrain or local structures, we'd like to ensure your device settings are correct.
Please go to Settings > General > Software Update to ensure you don't have a pending software update. If so, please be sure your device is plugged in on WiFi, to successfully download and install the update. Once completed, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection and let us know if that works
Also, WiFi calling is an available feature of your PureTalk service and your iPhone 11. Using it will allow you to make calls from within your home if WiFi is available. WiFi calling may be enabled by going to Settings > Phone > WiFi Calling, you may need to enter or confirm your address for emergency services.
We've sent you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 12, 2022
I have no complaints except that the voicemail system can't be done digitally and must be done on the phone. It's not a big deal, but it's a step backward to have to listen to a voicemail to see who it's from.
Hello, Jordan! We are pleased to hear that you are enjoying your PureTalk service! Regarding your voicemail, we do offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team. We've enabled visual voicemail on each line of service both lines of service. Please test it by restarting your devices and let us know if it worked. We've sent you a private message!
Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 12, 2022
Since the day I set up my Pure Talk account I have regretted the decision. This is the worst service I’ve ever had. Slowest connection even when hooked to wi-fi. Nothing works unless I am connected to wifi and even then it’s terrible.
Hello, Kayle! We're so sorry to hear that you've been having issues with your service. Please know this is not the experience we want you to have and we are committed to making things right. While signal strength may be affected by terrain or local structures we'd like to try a few steps in hopes of improving your service.
To start, please go to Settings > General > Software Update to ensure you don't have an iOS software update pending. If so, please ensure your device is charging and on WiFi, then download and install the update. Once completed, let's reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection, then let us know how it improved. We've sent you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 11, 2022
My price for this month was more and different from my original. I would like to have some comment about what it was that increased it. I didn't get any data regarding that. Just new to the service and trying to figure it out. The service has been good otherwise.
Hi there, Susan! We have reviewed your account and see that no changes have been made to your plan or monthly billed charges. You currently have our $20 Unlimited Talk & Text + 2GB plan and monthly financing for an iPhone 11. We've sent you a private message with all 3 billed balances since starting your service. You may view your monthly invoices through the online account portal at www.puretalkusa.com/account/login. Once you have signed in, select the "Billing" tab and scroll down to "Transactions". Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 11, 2022
You asked about our thoughts: 1) disappointed that you have to pay in addition to the internet data for use of my own phone for a hotspot. This is like paying twice for what others only charge for data use. I bought Pure Talk so I could use this feature only to have to pay twice. Does not seem right. 2) no rollover in minutes or data. 3) data is SLOW even on 5G. Overall I am happy with your mission, just disappointed in substandard industry rules.
Hello, David! We regret to hear that you are disappointed with your PureTalk service thus far. Please accept our apologies for any inconvenience this has caused you. The Mobile Hotspot feature is included in our Unlimited Talk, Text & Data + 15GB Hotspot plan or Unlimited Talk, Text & Data + 25GB Hotspot plan at no additional cost. For all other plans, it is available as an add-on. To upgrade your plan or add hotspot data, you may log in to your account portal at www.puretalkusa.com/account/login and select the "Plan" tab.
Regarding your data issue, the network settings on your device may need to be reset. You may reset them by following the steps listed here: www.puretalkusa.com/data following the instruction. We strive to provide a 5-star experience therefore a technical support agent will be reaching out to you to further assist with your data issue. We also sent you a private message. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 11, 2022
It was easy to change from my former cell carrier to Puretalk. The representative gave me excellent service and answered all transfer questions I had as well as providing information I needed in order to make the transfer seamless. I especially like the lower price for the exact same service I had with the former carrier. The referral discount was an additional bonus and most appreciated. I have not had one issue since switching carriers. I have all the services of of my former carrier (on-line account service, auto billing service, etc.) without the add-on over-inflated costs.
Wow, Susan! We are thrilled to hear your transfer of service was seamless and you had an exceptional customer experience! We are also excited to hear that you were able to take advantage of our amazing referral program! Remember, there's no limit to how many credits you can earn so keep telling your family and friends about us! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 11, 2022
Was previously with Verizon for many years and was a bit reluctant to change, however the rates looked so good. I was pleasantly surprised how easy it was to convert and the service is so much more superior to Verizon for my wife and I. We are very happy we made the switch and quality of service and help we get with PureTalk.
Hi, Kent! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service and that your service has improved since making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 11, 2022
For the past 3 months I have had PureTalk as my wireless service provider after 20 years with AT&T. The switchover process was painless (AT&T unlocked my iPhone on request) and the service coverage, if anything, has improved. I definitely recommend PureTalk.
Hi there, Steve! We are delighted to hear that you are enjoying your PureTalk service and that you had a smooth transition when making the switch to PureTalk. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 11, 2022
The service has been very disappointing. I lose coverage many times. When my work phone still has service in different areas, my personal phone with PureTalk has no service at all. I also tried to add another line only to get the runaround from different agents ultimately to find out that my phone for the 3rd line was not compatible. I really had high hopes that we would switch our phones and services to a company that aligns with our values. Sadly, the experience has been less than satisfying. I feel a bit aggravated at times when I hear a talk show promoting this service as if it’s the same with a lower cost. It’s not even close to being true. Again, I feel disappointed with what feels like another company that’s focused on sales and numbers, not quality and customer support.
Hello, Anthony! We regret to hear you are experiencing loss of coverage. Please accept our apologies for this inconvenience, and if you received anything other than an optimal customer service experience, as this is our top priority. We strive to provide a 5 star experience and would appreciate an opportunity to further assist you. A Technical Support agent will be reaching out to you shortly. In the meantime, we recommend ensuring you are on the latest software by connecting to Wi-Fi, then going to Settings > General > Software updates. If there is a software update pending, please download and install it. Your battery will need at least 50% power. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 10, 2022
During the process of switching to Puretalk, I didn't realize my phone was 3G and I would need a 5G phone. A co-worker had an extra 5G phone that I used to make the switch. If I had known that In the beginning, I would have purchased a phone from Puretalk before I made the switch. I was told because I was already a customer I didn't get the discounted rate for a phone. Otherwise, I am extremely satisfied with the service and monthly price.
Hi there, Mary! Thank you for making the switch! We are thrilled to have you as part of our PureTalk family! We're sorry to hear that you were unable to take advantage of our new customer pricing and want to make things right. We're going to send you a PM asking for your account details. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 10, 2022
There is no indicator that there is a voicemail. I just called my voicemail because people tell me they leave vm and there's no indicator at the phone icon that anyone has left a message. Annoying. Is there anything you can do to fix this?
Hi, Deidre! We regret to hear that you've been unable to receive voicemail notifications! How else are you supposed to know you have a voicemail waiting right?! The great news is that Visual Voicemail is supported on your iPhone SE! We've added the visual voicemail feature to your device so you can now view your voice messages and receive voicemail notifications. Please restart your device to activate the feature. Your feedback helps us improve so thank you for taking the time to reach connect with us! We sent you a private message. Thank you for choosing PureTalk.
Reviewed Oct. 10, 2022
Switching over was really easy just needed a transfer number from ATT and swapped out the SIM card and the only difference I noticed was the bill was cut in half. Plus I’m giving my money to an American company that keeps their customer service jobs in America. Very pleased with my service so far and I recommend to my family and friends.
Hey there, Daniel! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
I have better overall phone and internet reception now with my 4G phone with Pure Talk than my 3G phone a year ago via T-Mobile ever did for years. I have shared the cheaper and better Pure Talk connections/services with many friends already!
Hello, LynnDee! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
I have Pure Talk for a couple of months. Except for initial service setup, I am very happy with Pure Talk. I am saving money which is crucial for me as I am on a fixed income. Thank you Pure Talk. Don't change.
Hello, Nora! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
Husband had to reset VM password. Super easy! Overall our experience with Pure Talk has been great for the past 3 months we have had them. Would definitely recommend! Love the pricing too. We have 4 lines now and we are paying $30/month less than I was with Verizon for only two lines. Only complaint is that we can’t see the voicemails when they come in on our phones. That was a nice Verizon feature, but not with the cost!
Hello, Nicole! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! We offer the visual voicemail feature, and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on each line of service, please restart your device and test the visual voicemail functionality. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
The only complaint that I have is that I don't have Wi-Fi calling. My daughter lives in a town with lousy cell service, so my phone is useless there, for making calls and receiving calls. My daughter has a phone just like mine, and she has Wi-Fi calling....why can't I get it?
Hi, Carmen! We're sorry to hear that you're unable to use the Wi-Fi calling feature! We understand it's frustrating that you and your daughter have the same phone, and she can use the feature but you can't. While we do offer Wi-Fi calling, we can only guarantee its functionality on supported iOS software, not on android devices. We've reset the Wi-Fi calling feature on your account. Please test it by powering off your device for at least 60 seconds, then power it back on. Once the phone is powered on, open the Phone app > tap the Menu icon (three vertical dots) > tap Wi-Fi calling > tap the switch to turn on > tap Activate Wi-Fi calling > enter your address for the E911 service > tap Save. Please let us know if following these steps has resolved your issue. We've sent you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
Called to set up voicemail, person I talked to was exceptionally good at their job. I couldn’t find my password from when we set up the account originally. When I didn’t understand they reworded it for me. Thanks so much for the technical support.
Hello, Cathy! We are excited to hear that you are enjoying your PureTalk service and have received excellent customer service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 10, 2022
Switching to PureTalk was not super easy because of issues with my previous carrier, but PureTalk customer service made every effort to make it a smooth process. PureTalk offers great value, especially for a family with multiple lines. Their referral program also provides a great opportunity.
Hi, Wil! We are pleased to hear that you are enjoying your PureTalk service and that you took advantage of our referral program! Though our customer service team is always happy to assist you by phone, you can also message us at https://www.puretalkusa.com/contact, and via Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 9, 2022
We have good service. When we called into change phone they were very good to help. Easy instructions. The gentlemen slowly instructed what we needed to do. When I go online to get into my account I sometimes have a problem. Am still working on that.
Hi, Marsha! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. If you are experiencing issues with logging into your account portal, please click the "Forgot Password" button. After clicking this button, it will bring you to a screen asking you to insert your PureTalk phone number and the email address associated with your account. The system will then send you an authentication code to your phone number/email. If you did not receive this code, please contact our Customer Service department at 1-877-820-7873 for further assistance. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 9, 2022
Reception is not as good as Verizon and I had a technical problem where I couldn't text iphones. Took at least 4 calls to Puretalk and four tries by your experts before the problem went away. No one seems to know exactly what was wrong. Someone more or less stumbled on to a repair.
Hello, Paul! We regret to hear that you had to contact us multiple times to resolve this issue. After reviewing your account, we do see that our Technical Support department resolved this issue on 8/22/2022. Our goal is to resolve it the first time and we're sorry we missed the mark this time. We want to make things right and will be sending you a private message. Though our customer service team is always happy to assist you by phone, you can also message us at https://www.puretalkusa.com/contact, and via Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 9, 2022
So happy I made the switch from T-mobile to you guys. Coverage has been phenomenal, cost is great and customer service I can understand is very refreshing. Internet is fast and haven't had a dropped call once. Great job Pure Talk. Highly recommend.
Hi, Mark! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 9, 2022
The quality of my cell phone service is poor. Calls are constantly being dropped or I have a little to no coverage even though I was told I was in a 5G service area. After being with a different company for over 12 years, I am disappointed in this subpar coverage.
Oh no, Shelby! Please accept our apologies for the inconvenience you have been caused. Our goal is to provide you with a 5 star experience and we'd like to make things right. Though signal strength may be affected by terrain or local structures in your area we'd like to take a closer look at your coverage area so we're going to send you a PM. In the meantime, you can also try the following steps to see if your in-home coverage improves. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is using the latest update available. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 9, 2022
We really enjoy the $80/mo. savings and the quality of service every bit as good or better than Verizon who we had for three decades. I have been telling my friends and family how much we love Pure Talk. I also really like that my monthly payments are not going to support the ‘woke’ agenda.
Wow, Stan! We are so happy to hear that you're enjoying your PureTalk service, and saving $80 per month by making the switch!! We'd love to save you even more money, and your friends and family too! We offer a referral credit that benefits both you and anyone you send our way who signs up too! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business! Happy savings!
Reviewed Oct. 8, 2022
PureTalk is EVERYTHING that was promised! And, I get more bars that I had with AT&T. Thanks. Customer support is FANTASTIC and all the folks I talked to were very understanding and patient with me. Have recommended PureTalk to a bunch of my friends...Hope they'll take advantage of this service.
Hi, Karen! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 8, 2022
I am so pleased that I was able to switch to PureTalk! My experience has been awesome, beginning with my first call to check into switching! Each encounter with the company has been nothing but extremely pleasant, with my questions answered very efficiently!
Hello, LeAnn! We are elated to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 8, 2022
Great service so far and less than my previous provider, Tracfone. Also love that Puretalk is based in the US. Tracfone was based in another country where I sometimes had problems understanding them when I called them. With Puretalk, I had no problems understanding.
Hello, Carl! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 8, 2022
When I first joined Pure Talk it was because of the fact that I can get a plan with unlimited data. These are all the promises and I heard over the commercials Sean Hannity and others. As it turns out there’s a limit. Why is unlimited data limited?
Reviewed Oct. 7, 2022
My wife and I have been totally satisfied with PureTalk. I had some difficulty at first with my sim card not working but were helped by an agent by doing it digitally. I have had no problems with connectivity. Thanks again PureTalk!!!
Greetings, Lawrence! We are excited to hear that you are enjoying your PureTalk service and that your SIM card is now functioning properly! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 7, 2022
I found our experience to be very satisfying. We had good reception everywhere it was expected. We had No dropped calls. Texts went through as expected. The plans we had worked just great. We only stopped using PureTalk because we returned to Albania where we live. When we come back to the US in a couple years I plan to connect again. My only reason for giving 4 stars is, I would like to be able to keep our same numbers.
ello, Ted! We are delighted to hear that you have enjoyed your PureTalk service! Our goal is to always deliver a 5-star experience. Please be advised that you can port your US phone numbers to the VoIP provider of your choosing to keep your numbers while you're living abroad. Upon your return to the US, you can port your numbers back to PureTalk, and continue your service.
Please be advised that once your account has been canceled, the phone numbers may be reconnected within 30 days. After 30 days, the phone numbers are at risk of being recycled. We will be sending you a private message. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business and look forward to servicing your wireless needs when you return from Albania! Safe Travels to you and your family!
Reviewed Oct. 7, 2022
I am so very happy with my phone. The service is excellent, and when I had to call a rep. they were so kind and got me the info I needed. I have told many people about you guys, and I am thankful for Sean Hannity for having recommended you guys. Thanks so much!!
Greetings, Susan! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
The customer service reps are always polite and helpful. When I needed help with fixing my mobile data issue, Anthony ** talked me through the resolution! He was very knowledgeable and I appreciate his patience. I'm also enjoying the savings of approximately $70 monthly. Thank you!
Hello, Debra! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
I was attempting to access my voicemail but did not have a passcode. I contacted customer service and informed them there were important voicemails in the inbox that I needed so I didn't want to reset it because I did not want to lose those voicemails. She assured me that the voicemails would not really be lost, and proceeded to reset my voicemail. The voicemails I needed were lost. This has cost me a very important business deal, and I will likely switch service to another carrier because of it.
Greetings, Matthew! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the misinformation you received resulting in losing important voicemails, as this is not the experience we'd hope for you to have. When resetting the voicemail, any saved voicemails will be lost. The voicemail password function may be disabled by calling your voicemail by dialing your mobile device number or holding 1 > Press star (*) to access your main menu > In the Main Menu, press 4 for Personal Options > Press 2 for Administrative Options > Press 1 for Password Options > Press 2 to Turn Password On or Off. We will be sending you a private message, as we are eager to make this right. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
The customer service is stellar. The performance of the wireless service is at best adequate. We travel outside the USA on occasion and I am disappointed that there is simply no service if out of the country. I could purchase a SIM yet, I shouldn’t have to. I am searching for another provider.
Greetings, Richard! We regret to hear about the service issues you have experienced, please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service.
Regarding international coverage, we now offer services in Canada and Mexico, with additional countries ensuing. If you would like to add international roaming to your account, you may do so at any time by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Add-ons' tab, then follow the prompts to complete your purchase. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
Carrier service is good. Rate is good. Customer service would not honor new phones for discounted price, even though I had created account and switched lines to old phones 2 weeks prior. Bought 2 new phones from a different company.
Greetings, Kevin! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. At this time, our Instant Phone Discount is available for new customers or for current customers adding an additional line of service. In order to receive our up to $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on either the $65 Unlimited Talk, Text, and Data + 25GB hotspot, $55 Unlimited Talk, Text, and Data + 15GB hotspot, OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
PureTalk was so easy to sign up with. Just a few minutes and they had it done. I had to wait for a sim card and had a problem with AT&T releasing my numbers, but PT walked me through that too. Any time we have an issue they are there to help.
Hello, Neal! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 6, 2022
Changing from Verizon to Pure Talk was easy. The Cellular coverage, however, is not as good in my area as they lead you to believe on their website. The text messaging has its issues and you learn to just live with it.
Greetings, Judy! We regret to hear about the service issues you are experiencing. Please accept our apologies for the inconvenience you have been caused, as this is not the experience we'd hope for you to have. Signal strength may be affected by terrain or local structures in your area. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then you may follow the link below to reset the Android APN settings. Once this has been completed, restart your device and test your service. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Oct. 6, 2022
When I call someone their caller ID identifies me as Skyway so people don’t answer my call. That was the business I was under with AT&T prior to Pure Talk. I would like that business name removed and just my phone number show.
Greetings, Norman! At this time, we are unable to change the display for Caller ID. Please accept our apologies for this inconvenience. The AT&T Mobility database is automatically updated each night to ensure systems contain accurate CNAM/Caller ID information. When a PureTalk customer dials to a landline phone, the displayed value on the receiving landline customer's Caller ID display should reflect "Wireless Caller" and the mobile number. If the incorrect Caller ID value is reflected on the landline customer's Caller ID display, then the terminating landline customer needs to report the issue to their service provider and ask that they retrieve the real-time CNAM information for the numbers calling them. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 5, 2022
I moved my wife's and son's phones to Pure Talk hoping for a better experience than Tracfone. I unlocked the phones and put in a port request after verifying that the phones were compatible with Pure Talk. The day we got everything set up I noticed when logging in that it said that our phone service will be discontinued at the end of the month and we would have to purchase new phones. They are both Motorola 4G phones. The discontinuation is due to them being 3G phones according to Pure Talk. I went to purchase the same phones I would have if I needed to and the price jumped from $50 a phone to $178 a phone.
I called the next day and was told that I cannot get the $50 price since I am not a new customer. I just got the service yesterday, I think that's pretty new. They offered no solution and no supervisor to help. Now I have to go to another service and fight to get my money back. Why would they allow them to transfer a phone that I couldn't even get 30 days service on? Thanks pure talk for making it easy to do business with you! <----- Sarcasm
Greetings, Dan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. It seems your device's IMEI number did not update in our system. This may be why you are receiving the upgrade notification in your account portal. We will be sending you a private message shortly so we may gather this information and update our system. Regarding device discounts, the new customer device pricing is available with a qualifying plan, device financing, number portability, auto-pay, and a 30-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 5, 2022
I switched from AT&T to PureTalk for a savings of about $55.00 a month. I did lose some features I had with AT&T, like insurance on my phone, but the savings is worth it. I recommend PureTalk to all of my friends who are paying high monthly cell phone bills.
Hello, Judy! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. We do offer device protection plans through Allstate. You may add a protection plan for your device through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the Home tab, scroll down, and select "Protect Device". Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 5, 2022
The people helping me get Pure Talk onto my phone were patient and kind. I find this type of customer service rare these days. I appreciate the care and understanding as I needed assistance to cancel my old service and get Pure Talk. Thanks so much.
Hello, Marcia! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 5, 2022
I can not be happier with my Puretalk service. It’s better than one of the major cell phone companies I have used in the past. So, THANK YOU PURE TALK! I recommend this wireless company to anyone who wants to listen.
Hello, Elisabeth! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 5, 2022
We have had a cell phone since 1997. Never went over on our plan. When we signed up with you our plan was analyzed by your sales person. Said we never went over 4. Since we have had your service we have had to up our plan. One to unlimited. And now THAT PHONE IS OUT?? This makes no sense and is false advertising. Not happy at all!
Hello, Misty! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. After reviewing your account, we confirm the line of service on our $55 Unlimited Talk, Text, & Data + 15GB hotspot plan has utilized all 60GB of high-speed data for the current billing cycle. The device is now using low-speed data, which is about 256kbps. High-speed data will be refilled on the next billing date, provided billing is successful. Additional data may also be purchased at any time by logging into your Account Portal and selecting the 'Add-ons' tab. On the device, you may go to Settings > Cellular > scroll down to Cellular Data to view which apps are using the most data. We recommend fully closing each app when not in use, to ensure they are not utilizing data in the background. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 5, 2022
Coverage much worse. Callers always say the phone is cutting out and they can’t hear. Must move to certain locations in house to get better coverage. Only 1 bar on signal strength. Verizon was much better with no cutting out.
Greetings, Wayne! We regret to hear about the service issues you are experiencing. Please accept our apologies for the inconvenience you have been caused, as this is not the experience we'd hope for you to have. Regarding signal strength, coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 5, 2022
I own a business the requires me to be on the road a lot and I just reached the point where I couldn’t take never having service with Verizon anymore. The constant dead zones and dropped calls were a nightmare. So I switched to PureTalk and not only did switching lower my bill dramatically but I haven’t had to deal with the constant lack of service anymore which is great when you’re always on the road and need gps or to even look something up online. I’d say 85% of the time I have 5g service even in remote areas along the shoreline. I’ve been with PureTalk about a year now and switching from Verizon was probably the best thing I could have done, I’m very happy with the service PureTalk provides!
Hello, Matthew! We are delighted to hear that you are enjoying your PureTalk serviceand that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 4, 2022
We have a summer place which is in a relatively remote place in Pennsylvania. Unfortunately, my cell phone is virtually useless when I'm there because the Puretalk network (which I understand uses AT&T) apparently doesn't reach there. If the networking doesn't improve I will likely be forced to consider another service. I'd rather not, but it may turn out to be my only option if I want to be able to use cell or mobile phone services at this location. For reference sake, it is in Brogue, PA along the Susquehanna River on Lower River Road.
Hello, Steve! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Based on the information provided, it appears we offer 4G coverage in your area, however, coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 4, 2022
The signal is very weak and it will drop calls in this area. There have been several times when the call didn't come through, but would eventually go to voice mail. I also work in a metal building and I can neither make a call nor receive a call from inside the building.
Greetings, Jeff! We regret to hear about the service issues you have experienced, please accept our apologies for the inconvenience you have been caused. Regarding the signal, coverage may be affected by terrain or local structures. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 4, 2022
When we were on Verizon we would easily get 4G LTE coverage at least 60mbps data at our house. Now we get 2 bars of LTE coverage. It is super slow 10mbps data and can't even get pictures through text message. It's awful. We also could easily stream our ring doorbell and our home security system over our phones. We can't do that anymore.
Greetings, Anthony! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your data speeds, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Oct. 4, 2022
I needed tel/data service overseas. Not available with you. You should warn people! I need to switch back to T-mobile where foreign data and telephone are included in the price. If you had warned me I never would have switched.
Reviewed Oct. 4, 2022
What I love most about PureTalk! Plus, it's a veteran-owned and operated company. I know that my money is going to a business whose values along with my own. Any time that I've had a question about my service or device, PureTalk customer support is quick to respond and always courteous.
Hi, Brett! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
We had been with Verizon for a very long time but it seemed as though we were paying more and more and getting less. Changing to Puretalk gives us more than enough data and the same great coverage we had with Verizon. We pay far less now and have 3 times the data to use...
Hello, Linda! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
Thus far, things are great with PureTalk. The prices are low, and I love the fact that there is unlimited coverage. The Mobile Hotspot feature is great too! The reception (especially text) is not good near the Huntington Beach shores (and I hope it improves), but the rest is good!
Greetings, Kenneth! We are delighted to hear that you are enjoying your PureTalk serviceand that you are saving money on your monthly bill! Regarding the service issues near Huntington Beach, signal may be affected by terrain or local structures. After reviewing our coverage map, it appears we offer 5G and 4G LTE coverage in this area. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection.
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
We’re happy now, but the process of transferring service was grueling. Apparently almost no one knew how to initiate service without the SIM card even though "virtual" SIM card was offered. It took weeks and lots of calls to fix it. It became obvious that when a customer service person did not know how to solve the problem, they just disconnect you.
Hello, Beth! We are happy to hear that you are happy with your service! With that said, we regret to hear about the activation issues you have experienced. Please accept our apologies for the inconvenience you have been caused, as this is not the experience we'd hope for you to have. We'd love to further investigate this matter to ensure this doesn't happen again. May we have the mobile phone number and email address associated with your PureTalk account? We are so glad to hear that you are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
We heard and Listen to commercials which started us. We would rather be with American USA company so around May 2022 we left Verizon and came to Puretalk. Currently we are very satisfied. Love the savings. Respectfully A Happy Customer.
Hello, Debbie! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 3, 2022
Phone purchased from Pure Talk is very poor quality and malfunctions very frequently. No help from customer service. Customer service unprofessional with little knowledge of product. Disappointing warranty. Phone started malfunctioning right after first 30 days. Never would recommend this company. In search of new plan and new phone.
Greetings, Susan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We would appreciate an opportunity to further assist you with your device issue. An agent will be reaching out to you shortly. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 3, 2022
My phone services are fine. But, I am 99% convinced my info was immediately compromised because within 20-30 minutes of securing my first line, I began getting multiple solicitation calls for old people services. I just keep adding them to the blocked numbers.
Greetings, Christianne! We regret to hear you are receiving unwanted calls and do recommend blocking the phone numbers. To block numbers on your device, go to the Phone app > Recents > select the info icon next to the number > Block Caller. You may also add your line to the National Do Not Call Registry at https://www.donotcall.gov or install a call-blocking app through your device's app store. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 3, 2022
Overall the reception is as good as I had with Verizon. The phone deals are good as well. And a whole lot cheaper than Verizon. There is not much more say, customer service is very good. A good phone, reception is great as well.
Hello, Darrell! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com