PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,883,792 reviews on ConsumerAffairs are verified.
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Reviewed July 17, 2023
I don't understand why PureTalk would have an incompetent verification system. When I call in I'm asked my name. And when I'm asked to verify myself, I'm asked my name AGAIN. Why do I have to do this twice? The customer service rep said she couldn't sign me in unless I gave my name twice. What? It comes across as incompetent reps and company. I wish I had time in my life to do everything twice. I would like to know why Pure Talk would have an incompetent system that only frustrates their customers!
Hi, Elizabeth! Our support team will ask the caller to provide their name, address, phone number, and account PIN for security purposes. This is to ensure a customer's account information is protected and to prevent any fraudulent activity. Please accept our apologies if this has caused any inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Updated review: July 17, 2023
My bad!! Disregard the negative rate I gave PureTalk. What I've experienced and posted a rate on was not PureTalk's fault! I've just now been on the phone with them to resolve the issue and PureTalk solved the problem after all. <3 Love em!!!
Original Review: July 16, 2023
I paid for service, got my sim card in the mail, gave PT all they need to exact my port from 1 carrier to them. Previous carrier had my info screwed up, so the port was delayed. Former carrier says they let go of my #. PT's website says my new acct has been activated, but it's not working!!!! To go back to the former carrier is a bitch! PT is a joke!!!!
Reviewed July 15, 2023
Before signing up for the service I was informed that my phone was completely compatible with the Pure Talk network. Once signing up I received the SIM card in 3 days. Placed in all required information and discontinued from my previous service provider. Now I have no service. Come to find out my phone is not compatible with Pure Talk and now I no longer have access to my original phone number. Only to be placed on hold forever with conversations that go nowhere. Now I'm out of a phone. Borrowing other people phones to make calls. Plus all my accounts ask for 2nd strap authentication thru my phone number. This company is fraudulent and should be held liable for the situation that they have placed me in. Stay clear from this headache of a start up company.
Oh no, Johnathan! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies for any miscommunication regarding device compatibility and if you received anything other than an optimal customer service experience. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk service. Please be aware we cannot guarantee compatibility for devices purchased outside of PureTalk, as many different models are on the market. We have reviewed your account and confirmed your number has been released to your new carrier. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 13, 2023
I thought my service would be better with Pure talk but I guess it is the area where I live. Otherwise, the service is fine. The people I have talked to have been nice. No complaints there. The amount I pay for service is the right amount that I want to pay. Thank you!
Hi, Deborah! We regret to hear you’re experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience caused. We would appreciate the opportunity to investigate this matter further. A private message will be sent shortly to gather your device information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 13, 2023
Mobile experience in my area is spotty. Voice is sometimes clear and sometimes spotty. I bought Mexico package which did not work even after wasting an hour with customer service. Some aspects need improvement. Price is comparable with other providers but service availability is not. International process should be streamlined.
Hello, Laksh! We regret to hear you’re experiencing issues with your PureTalk service. We truly apologize for the inconvenience caused. Please visit Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and test your service connection.
Regarding international service, We now offer international roaming in Mexico and Canada; this may be added to your line of service by logging into your Account Portal and selecting the ‘Add ons’ tab. We also offer international calling if you want to make any calls outside the US. To make an international call, you must purchase a $10.00 International PIN by calling our Customer Service Department. This PIN is valid for 30 days or until the balance has been used, whichever comes first. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 13, 2023
The range of cell phone coverage is so vastly improved that I have no qualms going into areas where I did not have coverage before going over to PureTalk. And the clarity of voice is very distinct and easy to understand without turning the volume up. The service rate is exceptional for this quality of cell reception.
Wow, Stephen! That’s what we love to hear - excellent service and coverage, voice clarity, and exceptional rates! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 12, 2023
I don't have a particular experience. I was with PureTalk for several yrs and changed companies. I only stayed with the other company for a few months and changed back to Pure Talk. I like Pure Talk better and intend to stay with Pure Talk.
Hello, Marie! We're thrilled to hear that you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 12, 2023
Customer service is excellent. However, my mobile coverage is 5-7 out of 10 ~ depending on where I'm located on my property. My previous carrier was worse and had no solutions, so perhaps it's unfair to compare to them. Also, some have suggested that since I live in a busy tourist area the towers are overloaded with users and it's affecting my service. I don't know about this.
Hi there, Bev! Although we're glad to hear you received excellent customer service, we're sorry you are experiencing issues with coverage in your area. Please accept our apologies for any inconvenience this has caused you. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Network congestion can also affect service. For optimal service, please ensure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 11, 2023
We have not been able to receive the internet on our phones since installation. We have spent hours trying to get it. We have access on our computer. We were promise that we would not have to change our Internet access. Our sbcgloal.net log in address seems to be a problem that no one can solve. Please help us. We don't want to change carriers or or our address.
Hello, Frank! We regret to hear you’re having issues utilizing mobile data. Please accept our apologies for any inconvenience caused. With your devices connected to Wi-Fi, please go to Settings > Software Update to ensure your device utilizes the newest update. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Please keep us posted on the results! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed July 10, 2023
I love the service for 2 main reasons. 1) When I need assistance and call them a real person answers, one I can understand, that speaks fluent English! 2) I am not supporting a woke corporation who gives money to horrible "causes". One negative is that I live VERY rural and I have to use wifi calling in the house. When I leave home my signal is very strong. Thanks PureTalk for being a great option for us.
Hi there, Peggy! We're thrilled to hear you’re enjoying your PureTalk service and that you can utilize Wi-Fi Calling in areas where coverage may be limited. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 7, 2023
I just tried to send a message. Didn’t go. Tried to call, will not work. Keep paying my bill. Never use the phone much, but when I try to it doesn’t work. Can’t even call to complain! The phone won’t work!
Oh no, Don! We're sorry to hear you’re experiencing issues with text messaging and calls. Please accept our apologies for this inconvenience. We're committed to resolving this matter, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. First, connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalk.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 7, 2023
The coverage at work is a bit spotty, however it was the same as my previous carrier. I have used my phone the same way as before and have not noticed a difference in coverage. I think Pure Talk is a great way to save money and I will recommend it to anyone. I am also aware that they support causes that I believe in.
Wow, Judy! We're delighted you’re enjoying the same coverage and saving money since switching to PureTalk! Coverage issues in one specific area could be due to local terrain or structures. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 6, 2023
I am reviewing my experience with PureTalk. It works okay when at my home with WiFi. It does not work very well or at all when not close to my server. So good when I am home but not reliable elsewhere. Grateful I have something but disappointed when I need to send a text or get a text.
Hello, Cheryl! We regret to hear that you are experiencing service issues. Please accept our apologies for the inconvenience caused. Let’s try some troubleshooting steps to see if the data service improves. Please visit Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and test your data connection. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 6, 2023
Got Puretalk due to the Daily Wire. Wanted to support a conservative company. Love the price but something isn't right with the service. It shows I have full signal but the phone reception is terrible and the data usage is unbelievably slow. I want to stick with your Puretalk but it is a little annoying how slow my phone is now
Hi, Donny! We regret to hear you’re experiencing poor reception and slow data speeds. We want to provide some troubleshooting steps. Please go to Settings > System > Advanced > System Updates to check for any available updates. As a reminder, you must be connected to Wi-Fi to complete any software updates. Then go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings; this will ensure your device is connected to our network. Below is a link to our website with instructions to reset your device’s APN settings. Thank you for your feedback. It always helps us improve the PureTalk experience.
https://www.puretalk.com/data
Reviewed July 6, 2023
When I signed up it said electronic billing. I assumed I would receive an emailed bill each month before the money was automatically deducted each month. Boy was I wrong. And when I called customer service to inquire about this I was treated rudely and in a condescending tone was informed that this was 2023 and this is the way business was conducted now. The inference was that since I was a senior citizen, I didn't understand how things worked today. The irony is that all other electronic billing that I am involved with all send me an invoice (electronically) before taking my money. And they don't make disrespectful remarks when I deal with them. I hope I am right in assuming I just got a rude employee and it is not company policy to treat your customers this way.
Hello, Michael! We’re disappointed to hear about your experience with PureTalk, which is undoubtedly different from the experience we’d like you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. Regarding automatic billing, your service payment is due on the same date each month. You may view your upcoming payment information by going to www.puretalk.com, logging into your Account Portal, and selecting the Billing tab. From here, you may also change your e-bill delivery option to receive payment notifications via email, text message, or both. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 5, 2023
The customer service representatives are friendly. He has not had any problems with his phone. The phone service is good he has had no dropped calls. His flip phone is easy to use. It was easy to get the phone activated. I called several times with minor questions they always were willing to answer my questions.
Hi, Doris! We're pleased you’re enjoying your PureTalk service and received excellent assistance from our Customer Service team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 5, 2023
I’m saving hundreds with the same coverage - even while traveling through the mountains of North and South Carolina. PureTalk lines up with my moral compass. I feel real good about switching from that big company that sponsors the NFL. Wait no longer- switch.
Reviewed July 4, 2023
When I first switched to PureTalk, I was a little nervous about call quality and data coverage, mainly because the company doesn't have the name recognition of other large mobile providers and due to the somewhat remote location of my house and work. After several months of being a PureTalk subscriber, I'm in shock at how great the call quality and data coverage is, especially considering the costs of the plans. I'm slowly converting my entire family from long-time subscribers to the well known brands over to the much better PureTalk brand.
Wow, Mike! We're thrilled to hear you’re enjoying your PureTalk service and receiving fantastic coverage, even in remote areas! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 3, 2023
The process was not made clear and the delay was difficult. The people helping were excellent and the follow-through was exceptional. I would recommend Pure Talk explain in more detail how the transition from AT&T to Pure Talk works. The people were supportive and once I reached the proper technical individual everything was executed as described.
Hello, Paul! Although we’re sorry to hear that you experienced issues with transferring your service, we’re thrilled to know our support team was able to assist you and provide an excellent customer experience. Please accept our apologies that the activation instructions could have been more detailed. Please know that your feedback is appreciated, as it helps us improve the PureTalk experience.
Reviewed July 3, 2023
Like the price but was given misinformation. Initially told I could keep my phone but only when I had discontinued service from Spectrum was told that I had to purchase a new phone to access your service… admit it has left a sour taste in my mouth and other issues need attention to receive my full approval. As to present service, I keep getting complaints that my speaking is garbled and not understood and the connections drop in the middle of a call. Intermittent not constant.
Hi there, Helen! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies for any miscommunication regarding device compatibility and for the inconvenience this has caused you. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk service. Regarding your call quality, please be sure you are using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then update your network settings by following the steps listed at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed July 2, 2023
We listened to ads for months about Pure Talk but just blew it off. Finally, after several price increases and lack of service from Verizon we decided to check into Pure Talk and made the switch. We discovered that the price was almost 50% less than Verizon. We had concerns about having coverage at our summer house as Verizon coverage was always sketchy but much to our surprise service was better from Pure Talk. We are saving $80 per month and the service and coverage is as good or better than Verizon.
Thank you for switching to PureTalk, Jack! It’s fantastic to hear you’re receiving great coverage and saving money on your monthly service bill by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed July 1, 2023
I'm sorry to say at this point I am not super happy with Puretalk. I love the affordable pricing but I do not love the service I am getting. If I'm texting it goes back numerous times and have to get my text page back. Also 20 percent of my messages come up "failed," especially if sending a picture attached so not sure what's going on. I had Verizon forever but it got too expensive so changed over to Puretalk. Also can't get on internet to look things up which is frustrating so any ideas as to why and maybe what I need to do to fix these issues would be appreciated.
Oh no, Julie! We're sorry to hear you are experiencing issues with text messaging and accessing data. Please accept our apologies for this inconvenience. We're committed to resolving this matter, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. First, connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalk.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 29, 2023
The service has been exceptional. I have not traveled much but where I have gone I do not drop service, even where most other carriers drop I still have a signal. I am very happy with the service I have received so far.
Thank you for making the switch to PureTalk, Carolyn! It’s fantastic to hear you’re enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 29, 2023
Service by Pure Talk has been as good as previous carrier at more than half the cost. Billing Has been easy and efficient. Customer service has been very helpful along the way. I will recommend Pure talk to friends and family. Pure Talk has lived up to every aspect of service they have advertised.
Wow, Thomas! That’s what we love to hear - great service, excellent savings, and helpful Customer Service agents! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 28, 2023
We like the coverage, the economical cost, and the fact that the company does not compromise its moral values. We have been happy with PureTalk, but I became unhappy quickly when I found on the website that the phone I paid $469 for in December is now selling for $179.
Hello, Dorothy! We're pleased to hear you’re enjoying your PureTalk service! Regarding the device pricing, the iPhone SE 3rd Gen price starts at $179 with our Instant Phone Discount. After reviewing your account, we confirm the device discount did not apply to your order due to purchasing the $20 Unlimited Talk & Text + 2GB plan.
To receive the device discount, you must activate a new line of service, port in an active phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Select the $30 or $35 plan to receive $100 off, the $45 plan for $150 off, the $55 plan for $200 off, or the $65 plan for $250 off. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 26, 2023
Have called several times to try to get phone to fully function i.e. being able to use Google maps, search etc. Can make phone calls and text that's about it. Will probably be switching carriers. Was told repeatedly on the phone by agent that this will fix the problem, hasn't. Not sure if it's the phone or the service and I guess PureTalk isn't sure either.
Oh no, Charles! We're sorry to hear you're experiencing issues accessing data. Please accept our apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 26, 2023
The service is great. I have no problem getting into no reception areas. I like that when I call customer service there are no strange accent people on the other end of the line. I had difficulty getting into my account to keep an eye on the data usage. But then, I am not very tech savvy.
Wow, Rebecca! We’re delighted you’re enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 22, 2023
I should make it clear from the start, I am only speaking of Puretalk's support. I signed on to Puretalk to dump a woke company and save a little bit of money, the money being a minor point for switching. Getting statements is important for me for the tax records and since Puretalk is strictly paperless it's essential that I go online to acquire those statements. To start, I spent several hours trying to set up an account and finally ended up at customer service which also failed. At the end of the cs session she opened a support ticket and told me that I would get a call from them.
Weeks later, no call. I placed another call to customer service and this time was advised that they don't have the ability to reset an account. What? They can't reset an account that I was never able to set up? And, they can't respond to the support ticket to tell me that? Pathetic! We eventually used a different email address with success. Today I went online to retrieve my statement and could not access my account. I was using Chrome and am behind a VPN. Eventually, using Edge and disabling my VPN I was able to access my account and print my statement. (that in itself was cumbersome) I then tried to email support with a brief synopsis of my trouble so that they could pass it along to IT.
My thought was that they are relatively new and may need to work some bugs out. Tech support email is structured for certain issues and if you don't fit within a certain box you're not going anywhere. Again, pathetic! It's like they want to screen you out and not have to work with you. Finally, let me reiterate - The service has been working and I have no criticisms other than one minor issue that I may try to address when I have a couple of hours to commit. Also, it's entirely possible that, being new, they need to grow into and past these deficiencies but they are not there yet.
Hello, Greg! We’re disappointed to hear about your experience with PureTalk, which is undoubtedly different from the experience we’d like you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. We're aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalk.com, our Contact Form at https://www.puretalk.com/contact, and on social media sites Facebook, Instagram, and Twitter for live chat.
Regarding your Account Portal, please ensure the email used to log in is the email listed on file. If the password needs reset, please use the link below and follow the prompts to reset the account password. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/account/forgotpwd
Reviewed June 21, 2023
Have had a smooth time with the service and no issues. All services work like or better than my old provider and coverage area is much better. Recommend to any patriot that wants to deal with a company that is not playing that woke crap. This company is focused on providing a service and not being a platform for stupidity.
Hi there, Roberto! It's fantastic to hear you are enjoying your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 21, 2023
PureTalk said my Samsung Galaxy 9 was compatible. After 3 days of not working I finally spoke to a tech who told me my phone was not. So I had to buy a new phone. I chose the Apple 12. At checkout I was charged full price instead of new customer price. Your rep after talking to two supervisors said I was no longer considered a new customer. Extra $280. That was **. Other than that service is great.
Hello, Daniel! We’re disappointed to hear about your experience with PureTalk, which is undoubtedly different from the experience we’d like you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. Currently, the device discount is available to new customers or current customers adding a new line of service. To receive the device discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Select the $30 or $35 plan to receive $100 off, the $45 plan for $150 off, the $55 plan for $200 off, or the $65 plan for $250 off. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 20, 2023
Our phones only have one bar for reception in our living room; our wi-fi is in the dining room adjacent to the living room. We have had dropped calls and missed calls in other rooms of the house. Calls received are sometimes garbled, other times we can't hear what is being said.
Hello, James! We regret to hear about the service issues you’re experiencing. Please accept our apologies for the inconvenience caused. We want to assist you and have a member of our Technical Support team contact you for troubleshooting assistance. We sent a private message requesting additional information and look forward to your reply! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 19, 2023
Service is great for the price. That’s really good. Picking up your voice mails are pain but I am getting use to it. Ic you can change something, fix that where it shows up on your phone and you don’t have to call your own number to get voice mail.
Hello, Tim! We're pleased you’re enjoying your PureTalk service. We offer the visual voicemail feature and guarantee functionality on iPhone models 6s and above. At this time, visual voicemail may not function on all Android devices. We’ve enabled the visual voicemail feature; please power off your device for at least 60 seconds. Once it has powered on, tap the Phone app and select Voicemails. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 19, 2023
During the initial change over to PureTalk I could not get the One Plus phone to connect. I received help from puretalk porting tech support and received a email detailing the setup of the new APN. Didn’t work and thought it was phone. Bought a new one and same problem. Finally got help from a young woman in your tech support to connect. TURNS OUT I WAS GIVEN WRONG SETUP INFO FROM YOUR PORTING TECH SUPPORT. I SPENT 543$ that I didn’t have to. I need to speak with someone about this.
Oh no, David! We're sorry to hear that you experienced issues connecting your device while switching to PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 19, 2023
Hello. I was a Cricket subscriber for over 12 years. I must say that my current coverage is at least as good as it has been over the past 12+years. I have 40% of the data now but with internet everywhere, it is enough for me and paying ~ 47% of what I was is amazing! I really like that you don't support radical ideas. It all became more clear once I finally ended my Cricket account. They asked why I was leaving and I simply mentioned the cost. Then I was told/asked if I was on any kind of government assistance that I could get a reduced rate. Immediately confirming that instead of simply charging less, they over-charge most of their customers to supplement "those" type of accounts. Not to mention the extra $$ they send to extremely socialistic causes, that I do NOT support in the least! Thank you for your service and here's to many more years, in the future.
Wow, Ryan! We're delighted you’re saving money since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 16, 2023
I have been saving over 50% from what I was paying with AT&T. I get exactly the same quality service and coverage that I had with my previous carrier. I have not had any need to contact customer service - everything is going 100% smoothly. So far I would highly recommend Pure Talk to family and friends.
This is awesome to hear, David! It’s fantastic to know you’re receiving the same coverage at half the price! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 15, 2023
Phone 1: changed number from my previous phone, but can't get it to work outside certain area. Phone 2: can't get voicemail set up. Does my plan have that option? I'm sure I did something wrong, but plan to contact Pure Talk for additional help. Other than that, I'm generally happy with Pure Talk and plan to recommend it to others once I get it up and running.
Hello, Byard! We regret to hear you’re having service issues! We’ve enabled the visual voicemail on each line. To access this feature, please power cycle both devices. After they’ve powered on, tap the Phone app and select Voicemails. Regarding the service issues, please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and attempt to place a phone call. If you require further assistance, our Support Team is available for live chat at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites. You may also contact our Technical Support team at 1-800-768-4360. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 15, 2023
There are many calls from apparently no one. The number showing the caller's origin is *not* the actual phone from which the call is made. I have attempted to call back on the number shown as the caller's number and found from the person answering that he/she did *not* actually try to reach me by phone.
Hi, Don! We regret to hear that you're receiving these phone calls. We do not have any spam-blocking services at this time, but we are cooperating with the FCC in their measures to combat spam calls. There may be third-party apps that help you block unwanted calls. As we do not provide or endorse any particular application, we cannot guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov/. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 14, 2023
This company has been a nightmare in terms of its customer support. If you want to port out of Puretalk, they make it so difficult. I have only successfully ported 1 number away from Puretalk. But had to call. Recently I tried porting my wife's number out of Puretalk and it's been a run around nightmare with Puretalk refusing to release the number. I have called into customer service 7 times and gotten nowhere. WORSE, their support seems to be fully remote, always some random person who sounds like it's their first day on the job. Many who are just RUDE and seem like you are just a burden. On top of that, the service has been terrible overall. I have the same data plan I had on verizon, yet somehow on Puretalk, we blow through our data. But not on Verizon, and my phone is on wifi the majority of the day. STAY AWAY.
Oh no, Michael! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have confirmed with our Porting department that a port out request has not been received for your lines. Please contact your new carrier to submit a port request. The information needed is your PureTalk account number, PIN, account holder’s name, and the billing address on file. You may view your account information through your account portal online at www.puretalk.com/account/login. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 14, 2023
With a fixed income, Saving up to 70.00 dollars per month. Is a boost to my budget. I am pleased to do business with a Veteran run company. When I have needed assistance I can count on speaking to a person in The United States.
Hello, Dennis! We're thrilled to hear that you’re enjoying your PureTalk service and saving money on your monthly service bill by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 14, 2023
We were paying an exorbitant price to Verizon for a data package we didn't need. Our family recommended PureTalk as an affordable alternative. I was skeptical at first: I'd seen many people switch to other services and have a lot of phone or SIM card troubles. However, since making the switch, PureTalk has worked extremely well for our family. We get fantastic coverage without hurting our budget. Thank you, PureTalk.
Wow, Daniel and Rachel! We're thrilled you’re both enjoying your PureTalk service and saving money by switching! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 13, 2023
The service has been excellent, I have not had a single problem with connectivity (which was an issue with my previous service provider). I have also noticed that downloading and uploading times are greatly improved. I have recommended this service to everyone I have talked with. It has even lowered my monthly fee, even though I am getting more services and options than I was, or even more than I use.
Wow, Michael! This is what we love to hear! It’s fantastic to know you’re saving money on your monthly bill and that your service has greatly improved since making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 13, 2023
The service is ok, somewhat better than Spectrum. However the phone I purchased from you is not so good. The NOKIA 2780 flip does not function well on the internet nor does it handle e-mails very well especially when there are attachments. Sometimes you cant scroll down the screen to finish reading the bottom of the message or a response line.
Hello, Thomas! We regret that you’re having issues utilizing the internet on your Nokia 2780 Flip! Please accept our apologies for the inconvenience caused. We want to assist you and have a member of our Technical Support team contact you for troubleshooting assistance. We sent a private message requesting additional information and look forward to your reply! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 12, 2023
I am very pleased with my PureTalk service. I dropped those ** at AT&T and never missed a beat. PureTalk customer service cheerfully walked me through a couple of minor hiccups at the beginning. I should have switched a long time ago.
Thank you for making the switch to PureTalk, Ted! It’s fantastic to hear you’re enjoying your PureTalk service and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 12, 2023
Mostly great reception in an otherwise dead area I reside in. I'm told many providers in my area are not quality reception due to lack of sufficient cell towers. I'm satisfied overall with the quality of service overall. I highly recommend Pure Talk.
Hi, Joe! We're glad to hear you’re receiving excellent service in your area. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 11, 2023
I changed because AT&T had ditched NewsMax, which was politically motivated, plus AT&T was more expensive since I only have one line. PureTalk has the same services, but is cheaper and is conservative based. It wasn't easy to convert (partially because of AT&T), but they helped at every step.
Wow, Sherene! We're elated that you’re saving money by switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 9, 2023
PureTalk advertises and claims that they have the same coverage as AT&T but my signal strength is significantly weaker in areas where AT&T were fine. I’ve called their customer service and they made some adjustments but did not seem to make a difference. Overall, I’m semi-satisfied with the savings and just adjust to the weaker signal strength but I definitely see a reduction in phone quality from AT&T.
Hello, LJ! We’re sorry to hear you are experiencing issues with coverage. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your devices are using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Then reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you’ve used before. Next, go to Settings > Cellular > Cellular Data Options > Voice and Data > Change to 5G/4G LTE. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 8, 2023
I switched to PureTalk from ATT 3 months ago and it has been the best move I have ever made. The customer service is exceptional and they are even honoring our veterans by giving me and my husband a discount. The plans are very affordable and I highly recommend everyone switch from whichever WOKE company you are with now over to PURETALK.
Wow, Michelle! We're delighted to hear about your experience with PureTalk and our outstanding agents. We appreciate our service members and are proud to offer a Military Discount. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 8, 2023
I get all the features I need plus great connectivity and prices that are the best in the business. I get a veteran's discount, and AMAC provides support to all the conservative initiatives that matter to me. Thank you, Pure Talk!
Hello, Ray! We're pleased you’re enjoying your PureTalk service, our prices, and receiving an excellent signal! Be sure to let your friends and family know about the great value and service we provide. Did you know about our awesome referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 8, 2023
I do food deliveries and would get the release of orders before I would get the order. I tested the speed and it runs at 1.5 mb? The company said it needed to be at 5 to work good. I got a Tracfone to do deliveries. Disappointed in the speed.
Hello, June! We regret to hear that you’re experiencing slow data speeds. We want to provide some troubleshooting steps to improve the service. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings and follow the steps listed. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed June 7, 2023
To be straight, I'm very disappointed as after several calls with your team they are unable to keep my Visual Voicemail operational on the new Samsung Galaxy S22 Ultra that I purchased from you. Your team claims it's an issue with the android platform. Yet when I call Samsung about this issue that do not concur with your team's assessment. I have two people with the same phone on AT&T that have no issue with their visual voicemail. I came over from AT&T with great coverage. Since joining your network I've dropped many calls and text messages don't arrive sometimes for 6-12 hours later. Given that this very basic service is not being fixed by your team, I can't honestly recommend your company to others.
Oh no, Christopher! This is definitely not the experience we’d hope for you to have. We're sorry to hear you are experiencing issues with visual voicemail, calls, and texts. Currently, we can only guarantee that the visual voicemail feature will work with iPhone 6S and above. We cannot guarantee this feature will function for all Android devices. Please accept our sincere apologies for this inconvenience. Regarding your dropped calls and delayed texts, we’re committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. First, connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > General Management > Reset > Reset network settings. Then, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 7, 2023
Sporadic ability to text from various locations in Ocean View Delaware 19970 particularly when attaching photos or other documents and have identical problems when using AOL for transmission of photos and or documents. Multiple attachments needless to say will not transmit either.
Hi there, Thomas! We're sorry to hear you are experiencing issues with text and multimedia messaging. Please accept our apologies for any inconvenience this has caused. Here are some troubleshooting steps to help resolve the issue: First, connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > General Management > Reset > Reset network settings. Then, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 7, 2023
Since changing to PureTalk my service has been seamless. Just enjoy getting service from a non-woke company and paying less. In this case no news is good news. I appreciate the service. Haven't had any problems since switching to Puretalk.
Hi, Eric! We're pleased you’re enjoying your PureTalk service and saving money since making the switch! Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 7, 2023
Discount was given to my account for referring a friend. Still seeing if discount was given to my friend. 611 has been very helpful. The staff is Always helpful, patient and friendly. I like paperless billing. Cost is more than half of what I was paying, and service is very comparable.
Wow, Laurie! We're overjoyed to hear about your experience with PureTalk and our excellent agents! You may view your referrals by logging into your Account Portal and selecting the Referrals tab. For each referral to PureTalk, you and your friend will each receive a $20 bill credit once they’ve completed their second month of service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 6, 2023
Our Pure Talk has been up and running for about two months now. It was extremely easy to set up and the people we talked to on the phone were extremely helpful in answering all of our questions. And probably one of the nicest features is that it’s coming from a company that doesn’t buy into the woke mentality. - that so many other cell phone providers have gone to. We support our country and conservative values just like Pure talk. I guess I would say you should support companies that support your values and not the companies that constantly donate to liberal progressive policies and ideology. My wife and I both switched from Verizon and our monthly bill is less than half of what they used to be. The service has been spot on and accurate with no dropped calls.
This is fantastic to hear, Gary! We're thrilled you’re enjoying your PureTalk service and saving money on your monthly service bill by making the switch! Our top priority is providing an optimal customer experience, and our support team is always eager to assist you with any questions or concerns. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 5, 2023
I wanted to switch from ** to an actual conservative company for our cell service provider and saw the ad in my AMAC magazine. The transition was quick/easy and we were up and running in no time. Plus, we’re saving money on our monthly service plan. I refuse to do business with woke companies, as much as possible, so I am glad to support this veteran-owned American company! Thanks PureTalk!
Hello, Nicholas! We're delighted you’re enjoying your PureTalk service and glad to hear that the switch was easy. Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 5, 2023
I have been unable to access the internet via my hotspot. Cannot figure out why. I am very happy with the service availability in the Las Vegas valley. Access is rarely unavailable. Many people have ask what service did I switch to and they have not heard of PureTalk. I immediately tell them to search it out.
Hi, James! We're thrilled to hear that you’re enjoying your PureTalk service. Regarding the mobile hotspot feature, our $55 and $65 unlimited plans include hotspot data. Currently, your line is utilizing our $45 Unlimited Talk & Text + 20GB plan. To use hotspot, you may upgrade your plan or purchase add-on data by logging into your Account Portal and selecting the Add-ons tab. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 5, 2023
Excellent value for cell service. Switching over 4 phones wasn't without a glitch or two but their customer support was helpful and walked me through the connection with all four phones until everything worked. They were very patient on the phone with the whole process and now my phones all work flawlessly for the past 56 months. Amazing cellular service value and they support my moral values.
Wow, Paul! It’s fantastic to hear our support team assisted you with switching providers for your four lines and provided an excellent customer experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 5, 2023
I bought my phone in cash. The account told me I owed nothing after cancellation. The customer service made it difficult to cancel… and now I get a random transaction for 3 times the amount of my bill when I was with Pure Talk. I will be reporting this as fraud as I received no notice or invoice for any amount owed and if they contacted me. They did a terrible job. NEVER support this company. They WILL steal from you. I expect that transaction justified legitimately or for it to be removed. I will NEVER recommend Pure Talk nor will I ever waste another dollar with a company that steals from prior customers without any notice or invoice… especially since the account said I owed nothing… horrible company.
Oh no, Roland! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 5, 2023
Love my service to this area. Had AT&T before and had many service difficulties. Much better with Pure Talk even though using the same towers. And reduced price is a bonus. Will definitely stay a Pure Talk customer and will recommend to others. Thank you.
Hi Wayne! We're pleased you’re experiencing such excellent service and saving money on your cell phone bill! Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 4, 2023
I am so happy with PureTalk. I guess the main reason is that it is sooo much cheaper than AT&T (my former provider) and I get the same performance and coverage. I mean exactly the same. There is no difference . I am very happy with pure talk. Only regret is that I didn't switch before I did. I will always recommend Pure Talk to anyone I hear complain about getting ripped off by their current provider.
Wow, David! We're ecstatic you’re enjoying your PureTalk service and saving money since making the switch! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 4, 2023
I'm a first time customer with Pure Talk and I'm very impressed with the service, and the initial connectivity. I was able to do everything over the phone and/or computer, and it took very little time to get me set up. Very refreshing talking with US based customer service folks!
Hello, Irene! We're delighted you’re enjoying your PureTalk service and found switching services easy! Be sure to let your friends and family know about the great value and service we provide. Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 3, 2023
We virtually never have service. These are business phones, we have had multiple situations where we cannot make a phone call, send a text even in a business crisis situation like we had this last week. We cannot open files nor images more often than not.
Oh no, Cynthia! We're sorry to hear you are experiencing issues with service. Please accept our sincere apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please connect to Wi-Fi and ensure your devices are using the latest iOS and carrier updates by going to Settings > General > Software update. Then reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you’ve used before. If you continue to experience issues with text messages, try toggling iMessage off and restarting your device. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed June 3, 2023
I was with AT&T for many years but had issues periodically for which every time I called customer service I was on the phone for at least an hour or more. Since I've been with Pure Talk I haven't had to call customer service for any issues
Thank you for making the switch to PureTalk, Lamont! We're thrilled to hear you are enjoying your service! Our Customer Service department is always eager to assist you with any questions or concerns. We're available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 3, 2023
I also found that the strength of coverage is not very good and calls often drop, where they hadn't before. Unfortunately, I'm disappointed, and I am considering switching from PureTalk.
Hello, Deborah! We’ve reviewed your account and see that all three lines of service were activated on 02/18/2023. While your initial month of service was purchased in December, your service did not begin until activation the following February. Regarding the service issues you’re experiencing, a private message will be sent to gather your device information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 1, 2023
Service is limited in my area and available providers are the big ones who charge too much. PureTalk provides great Service in my area. When I've had to call customer service, the reps were friendly and helpful. The website is easy to use,.
Hi, Blackbear! We're pleased you’ve received such excellent assistance from our Customer Service team and are receiving great service in your area. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 1, 2023
When our daughter turned 13, the clamor for a cell phone was becoming deafening. My wife and I finally caved. My own cell phone is from my employer, so I turned to my wife's carrier and they were wanting an obscene amount. Yeah, no dice. I am not paying that much for a 13 year old, especially one that will only be on Wifi 90% of the time anyway. I did a little digging and came across PureTalk which seemed ideal for my purposes. Low cost, no **. Though I was a bit skeptical since it was a carrier I had never even heard of. Over a year later now, this has proven to be a wise decision. Service is top notch and when our daughter got a new phone, adding the sim and getting it going was flawless. As soon as my wife's contract ends with her current carrier, I will be moving her over as well. Great company.
This is what we love to hear, Robert! It’s fantastic to know your daughter is receiving great coverage and you are taking advantage of our affordable plans. When you are ready to add your wife’s line to your account, you may log into your portal at www.puretalk.com/account/login. After signing in, select the Plan tab and choose Add a New Line. By adding a second line, you will be eligible for our 10% Multiline Discount! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed June 1, 2023
These guys claim to be veteran owned and one of the best affiliates on the planet. THEY ARE NOT! Worst company you can possibly deal with. They told me that I would just have to get used to terrible service even though I was in the middle of their 5G service area. I talked to them 30 times in 1 day and the conclusion was that I just lived in a 5G area, that doesn't mean I get service....according to them. Then, after they sold me the hot spot plan, they told me that with android phones the hot spot is not guaranteed to work! I just paid for it, paid for a phone that was supposed to be 5G but will never be. STAY AWAY, STAY AWAY, STAY AWAY.
Oh no, Rob! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Currently, we can only guarantee that the hotspot feature will work with iPhone 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. We sincerely apologize for any miscommunication regarding supported features for Android devices. We have reviewed your account and see that your number was released to your new carrier. Once we receive your returned device, it will be inspected and tested. Upon approval, we will process your refund request. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 31, 2023
I didn't realize for a while My voicemail box was not set up with Pure Talk since I switched to you. Therefore, I was needing help to getting it done. The young man I spoke to was wonderful. I believe his name was Ramon.
Wow, Sarah! We're thrilled Ramon was able to assist you with setting up your PureTalk voicemail! We love recognizing agents who go above and beyond and have shared your feedback with our leadership team. Be sure to let your friends and family know about the great value and service we provide. Do you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 31, 2023
Thank you PureTalk! I needed help transferring a few phone numbers from TracFone to PureTalk. Any time I called PureTalk I quickly spoke to a cheerful, helpful employee. I feel like the employees care about my time and my cell service.
Hi, Betsy! We're delighted our fantastic agents have been able to assist you with the porting process. Be sure to let your friends and family know about the great value and service we provide. Do you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 31, 2023
When I’m driving in the car, I cannot listen to anything on my phone either it be through Apple or downloading something. It will not download anything unless under a router. The service is horrible. The worst I’ve ever experienced. I’m ready to make the switch again.
Hello, Kyle! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any inconvenience caused. After reviewing your account, we see that the 4GB of high-speed data has been utilized; your device is now using low-speed data. If billing is successful, high-speed data will be refilled on your next billing date. Additional high-speed data may be purchased anytime by logging into your Account Portal and selecting the ‘Add-ons’ tab. Alternatively, you may upgrade your plan by choosing the Plan tab, then following the prompts to complete your purchase. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 30, 2023
PureTalk is very responsive, helpful and signal puts T-Mobile to shame!!! I was with them 24 years and lost a lot of money and dropped calls. I didn’t realize I had a better choice and a company that shares my values and beliefs!
Hi there, Sandra! It’s fantastic to hear our support team provided an excellent customer experience and that your service has improved by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.
Reviewed May 30, 2023
Phones we got must be old, mine has updated 19 times, texts with pictures can't be sent or received. Calls in and out work fine, and texts with no attachments. Phones also disconnect from the wi-fi repeatedly anywhere in the house at any time.
Hi, Bill! We regret to hear that you are having issues sending picture messages. Please accept our sincerest apologies for the inconvenience caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once complete, go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings; this ensures your device is connected to our network. Then follow the link below to the Android APN settings. After the APN settings are input, saved, and selected, restart your device and send a picture message. Please keep us posted on the results! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Original Review: May 29, 2023
I ordered a SIM card and paid for $9.99 for 2-day delivery. Tier 1 Support is terrible and the company does not honor or refund money paid to get an order delivered under their 2-day delivery option after taking 5 days to deliver. So I am supposed to pay for a month of service and pay extra for 2-day delivery while not being able to actually use the service for at least 5 days. I spent around 45 minutes with three different Tier 1 Support people.
Person 1 could not manage to get their headset to work after about a minute of messing around with it and then dropped the call. Person 2 was rude; told me that I needed to talk to FedEx about a $9.99 two-day delivery charge that I paid to PureTalk (not to FedEx) after she told that 3 days after my order was placed, the items had still not been shipped; did not want to get a supervisor on the call after I asked for such; then dropped the call while supposedly trying to get a supervisor on the call.
Person 3 refused to get a supervisor on the line without asking me about 20 questions as to why I wanted to speak with a supervisor and then put me on hold three times for over 15 cumulative minutes trying to unsuccessfully get a supervisor on the line and refused to refund my $9.99 2-day delivery charge. She then told me that she created a ticket and I would hear back from a supervisor in 24-48 hours. I requested cancellation of the order for a third line and the SIM; and my second line with them but she only managed to drop the order for the third line and SIM.
I am cancelling the second line myself online and will replace my last remaining line soon. I recommend not doing business with these script-reading incompetent reps who are either a) not equipped to actually field calls b) instructed not to escalate calls or get supervisors on the line c) will not do so in order to cover their asses or d) are not able to get a supervisor on the line because they the supervisors are either a) spread too thin, b) refusing to help or c) are AWOL from their work while being reached out to by their subordinates. The company does what it can to avoid having a person answer your call and if you do get a person, it will likely be a script reader ill-equipped to do much of anything.
Oh no, John! This is definitely not the experience we’d hope for you to have. We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. In efforts to make things right, we’ve applied a credit of $52.53 to your account to cover the overnight shipping charge, as well as one month of free service. Regarding your order and service cancellation, it was not completed, as the call was disconnected before our support agent could verify. You may provide the account holder’s name, complete address, and the mobile phone number you wish to disconnect, and we will cancel your order and service. Please be aware if you cancel service before porting your number to a new carrier, you may lose your number. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 27, 2023
I don't know if I really answered the question. When I switched to Puretalk, I lost my 5G coverage. According to the maps and the PureTalk site it should work, but doesn't. I didn't know I had an order number to put with the review. I did send a message to PureTalk about my 5G coverage and got a canned answer. The audio customer service has been great and the message support works some of the time. I did get my visual voicemail activated using message support. I'm paying about half of my previous carrier and I had an affinity discount on my previous carrier as well.
Hello, Robert! Although we’re happy to hear you are saving money on your monthly bill, we’re sorry you lost your 5G coverage. To utilize our 5G network, 5G coverage must be available in your area, and your device must be 5G compatible. Please be sure you are using the latest iOS update by connecting to Wi-Fi and going to Settings General > Software update. Then go to Settings > Cellular > Cellular Data Options > Voice and Data. If 5G is available, select the 5G/4G option. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 26, 2023
During recent travels, I noted that calls were not easily made when outside the local territory. We were in CA and the CO. We also had issues with using our text messaging service for sending files. This was eventually solved by connecting to a local free WIFI service. The good news is that I use a VPN as part of my security setup, but, if not, I would be concerned about the security of my data when connected to these WIFI services. The initial setup transitioning from Verizon to Pure Talk was very difficult and not very clear as well.
Hello, Herbert! We regret that you experienced service issues while traveling and that the initial setup was complex. Please accept our apologies for the inconvenience caused. If you continue having service issues, don’t hesitate to contact our Technical Support team directly at 1-800-768-4360 for troubleshooting assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 25, 2023
The worst phone service I ever had. I literally have no internet ever. I called to see if there was something you all could do and the rep said, "there is nothing we can do." Thanks for reminding me to get another phone provider.
Hi, Brien! We regret to hear you’re experiencing data issues. Please accept our sincerest apologies for the inconvenience caused. We want to troubleshoot this matter to see if we can improve the data connection. A private message has been sent to gather your device information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 25, 2023
The phone and text work fine. However the data is extremely, frustratingly, obnoxiously slow when using audio streaming or maps or internet. There are times when you are searching for a location on maps and it just goes blank. When listening to Pandora or a Podcast while driving it will stop for 5 to 20 minutes and then start again. If you stop for gas if probably won't start streaming again.
This is before we have used up our primary Data plan. After that is slows down to a complete stop. There is no way I would buy a larger data plan because it's so slow and spotty. Debating on what other provider to switch to. The Pro, it costs less. But... see above.
Hello, Al! We regret to hear that you are experiencing data issues. Please accept our apologies for the inconvenience you’ve been caused. Let’s try some troubleshooting steps to see if the data service improves. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and test your data connection. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 24, 2023
I am getting great service at less than half the price that I was paying. Also, I like the fact that I'm not locked into a contract. I kept my phone and number, but I hope that when I'm ready for a new phone, they have all the latest styles.
Hello, Karen! We're thrilled to hear you’re enjoying your PureTalk service and saving money on your monthly service bill by making the switch. When you are ready to upgrade your device, you may log into your account portal at www.puretalk.com/account/login and select the Replacements tab. There you will see the latest iPhone and Android devices we offer. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 24, 2023
I have been very satisfied with my switch from Verizon. I know there may be some concessions in coverage but overall the benefits far outweigh any issues I may experience by the switch. One of the things I am most pleased about is the excellent customer service and support.
Hi there, Kenneth! We love to hear that you’re enjoying your PureTalk service and our support team provided a fantastic customer experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 24, 2023
My wife and I switched over from Sprint/T-Mobile and we're so glad we did. The process was easy with no issues, swapped the new sim card with the old and that was it! As a veteran who has honorably served this country for 16 years, I am proud to support a veteran owned company like PureTalk and all that they do. The service and pricing is great and so much better than what I had before. Thank You!
Thank you so much for your service and for making the switch to PureTalk, Jaime! It’s fantastic to hear you had a seamless transition and are enjoying your service. Did you know we offer a 15% discount to all active-duty military and veterans? If you are on active duty, please email your full name and DOB to us.military@puretalkusa.com. We will need a copy of your DD214 form, VA ID card, or a state driver’s license showing veteran status if you are a veteran. Once it is received and verified, the discount will be applied to the account. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 24, 2023
I have been pleased with the good service in areas where my previous phone service did not work near as well. I even have better service at my home as well as on the road. In spite of phone problems initially, once a new phone was purchased everything has worked well. Pure Talk people were diligent in trying to get everything working and I really appreciated that.
Hello, Nancy! We're thrilled to hear you’re enjoying your PureTalk service and receiving better coverage than your previous carrier. Our Support Team is passionate about providing customers with outstanding experiences and is always eager to assist you with any questions or concerns. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 23, 2023
I am not happy with your international call options. In addition, when I exceeded my 4 gig data limit this month, it seemed to affect my call reliability, with dropped calls and notably weaker reception than my Verizon Business phone. Lastly, I am absolutely inundated with spam calls. I signed up for the National Do Not Call Registry but it did little to help. I would you suggest you develop a junk call app like the major carriers have.
Oh no, Peter! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies for the issues with your call quality and the unwanted spam calls, as we know these can be bothersome. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. However, your call quality should remain the same. Please be sure you are using the latest software update by going to Settings > General > Software update. The network settings on your device may also need to be reset. For instructions, you may visit our website at www.puretalk.com/data. Currently, we do not offer a call-blocking app. We recommend blocking any unwanted callers contacting you by going to your Phone app > Recents > select the spam caller > Block. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 23, 2023
I've been a Puretalk customer for a few months and so far it's been a very pleasant experience. Affordable, I don't feel I'm being overcharged, transition was quick and easy and customer service was mostly helpful. I would definitely recommend it.
Thank you for making the switch to PureTalk, Susan! It’s fantastic to hear you are enjoying your PureTalk service and taking advantage of our affordable plans. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 22, 2023
I left Verizon because their prices are ridiculous. Puretalk boasts about using all towers for betting reception. I will live with it because of the price but signals are worse and in some places much worse. Switching over was handled very smoothly hence the reason for the 3 stars rating.
Hello, Jeff! Although we’re happy to hear you had a seamless transition when switching services, we’re sorry you are experiencing coverage issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your devices are using the latest software updates by going to Settings > General > Software update. The network settings may also need to be reset. For instructions, visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 22, 2023
Signal strength is variable and often weak even within the small confines of my home. I have had calls drop while moving from one room to another or even by simply moving the phone from one hand to the other. This low signal strength has negatively impacted my battery life. I've also had occasional SMS failures, usually when including photos. Don't know if this is a bandwidth priority problem or what?
Hi there, Randall! Please accept our apologies that you are experiencing issues with service within your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please be sure your devices are using the latest software updates by going to Settings > Software update. The network settings may also need to be reset. For instructions, visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 21, 2023
I have experienced many dropped calls lately. Oftentimes, our phones will not ring when people try calling us. Under my old service, I had a good signal inside my office at work, but with Pure Talk, the signal is weak at best.
Hello, Shannon! We’re sorry to hear you’re experiencing dropped calls and issues with coverage. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your devices are using the latest software updates by going to Settings > Software update. The network settings may also need to be reset. For instructions, visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 21, 2023
My wife is unhappy that when she is talking on her cell phone she often can not hear the other party, or they can not hear her unless she gets up and moves to another part of the house. She also reports that she often gets poor reception - the audio quality is poor. She also complains of dropped calls. I don't seem to have many of these problems. All cell phone service is subject to occasional breaking up or dropped calls. Pure Talk seems to me to be about average.
Oh no, Les! We're sorry to hear your wife is experiencing poor call quality and dropped calls. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please ensure your wife’s device is using the latest software update by going to Settings > Software update. Then, visit our website at www.puretalk.com/data for instructions to reset the network settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 19, 2023
My wife and I have friends in Canada and travel there. To get service when you travel there is possible and not that difficult but the $10 charge and the time limit are not that user friendly. If we want to call Canada from the US, now that’s a workout, not user friendly and expensive. Verizon has a North American plan and you should too. Lastly, you use ATT towers here and their service coverage in my area is not good. Verizon is much better. I actually don’t know of any local people that use ATT in my area. From your ads on the radio it sounds like you use them in some places and I would recommend them here in the 59044 zip code area. Also, when I lose connection to the ATT tower my phone goes into “SOS” mode and the only way to reconnect is to turn my phone on and off. Never had this problem with Verizon.
Hi there, Scott! We're sorry to hear you’re experiencing issues with coverage in your area and international calling and roaming. Please accept our sincere apologies that our international services are not as user-friendly as you’d hope and for any inconvenience this has caused you. Regarding your coverage, we have checked our coverage map and see 5G and 4G LTE are available in your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > General > Software update. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 18, 2023
Changed to PureTalk because understood it was same as other carriers. Coverage is not that good, had to call several times about my husband phone maxing out mins even though we have unlimited and I do not like how voice mails come in. You can’t even tell if you have a voice mail with Pure Talk.
Hello, Dawn! We're sorry to hear you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > General > Software update. Regarding your voicemail, we have enabled the visual voicemail feature for your lines so that you may now view your voice messages and receive notifications. Please restart your devices, and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 18, 2023
We started with PureTalk just last month. The representative told us that we would receive a $20 referral credit after 30 days of service. Yesterday was the day our bill was to automatically renew and the auto payment was more than we were initially expecting to pay! I called their customer service and advised them of what we were told by their representative. After waiting for over 30 minutes for the “supervisor” Shalene, she rudely advised me I couldn’t have possibly been told that because it’s only after the 2nd month of usage we would get the $20 referral credit. Well I told her to pull the call since they’re recorded because their representative MOST DEFINITELY told us it was after 30 days we would receive the credit! She advised she would listen to the call and contact me within a hour.
After a hour passed “Shalene the supervisor” called back & surprise surprise she heard their Representative state in the call we would get our $20 credit within 30 days!!! I asked if they could honor what we were told since we are on a fixed income but she advised me all she could do was “offer an apology because we should know what our bill is every month”?!? Like I said this was our FIRST MONTH with this company and already they have already shown they don’t care about their customers or being customer service friendly when it’s a mistake ON THEIR END!!!
Hello, T! We're disappointed to hear about your experience with PureTalk, which is undoubtedly different from the experience we’d like you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. A private message has been sent regarding your account billing. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 17, 2023
Sometimes my phone stops working and the recording says I have ran out of minutes, and my phone conversation is cut off. When I call in the agent says "she has Metro PCS and it happens to her all the time, just live with it, it's no big deal, it can easily be restored". I feel that she was very rude, because I explained to her that I have unlimited Talk & Text with auto pay. Also my phone has a delay with my devices, like my security cameras, if there's motion detected, it take at least 5 minutes before I'm alerted, and sometimes more.
Oh no, Dennis! This is definitely not the experience we’d hope for you to have. We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have submitted ticket #2498300, so you’ll no longer receive the low balance error for your minutes. Regarding the delays with connected devices, please ensure your apps and operating software is up-to-date. For apps, check for updates through your App Store. For software updates, go to Settings > Software Update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 17, 2023
I called last week to upgrade my cell phones. The young man did all he was supposed to do and everything went well. In reviewing the documents, I discovered that I was receiving RED phones. I forgot to tell the man what color I wanted and he did not ask or if he did I missed it. I called customer service and was able to cancel the order. They arrived yesterday and I refused them. I will reorder next week. Other than that I am perfectly satisfied with Pure Talk. Thanks
Hello, Joe! Although we’re sorry to hear that you received the wrong color for your device order, we’re happy to know you were able to contact our Customer Service department to rectify the issue. Please accept our apologies for any inconvenience this has caused you. When you are ready to reorder, feel free to contact our Customer Service department at 877-820-7873. You may also place an order through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 17, 2023
Customer service was great to deal with during the initial setup. Short wait time and easy to understand. I'm paying less than I was with my previous carrier with an added line and having unlimited data. I have not noticed any change in service coverage from previous carrier. Keep up the great work!
Hello, Nick! We're delighted you received excellent assistance during your initial setup and saving more than half since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 17, 2023
Happy with the price but not as good of coverage as Verizon. Deciding if we'll go back to verizon because we depend on reliable coverage in certain areas that we cannot get service now that we are with Pure Talk.
Hello, Burke! We regret to hear that you’re experiencing coverage issues. Please accept our sincerest apologies for the inconvenience caused. Based on the address listed on your account, we offer 4G and 5G coverage in your area. We’ll provide some troubleshooting steps to see if your signal improves. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed May 16, 2023
If I didn’t have the mcell that AT&T provided when I had them as my carrier I wouldn’t have any bars or service. When my internet or power goes out we have 0 bars. I have been looking at other carriers. Somewhat cheaper or more service. What more can I say. You can’t make me have more bars.
Hello, Sharyn! We're sorry to hear you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 16, 2023
PureTalk has been excellent! I have been recommending to everyone I know. After 30 yrs with ATT the switch was seamless and the price cut in half. Customer support is friendly and helpful. No lack in services anywhere. Even had full service in the UP where my Verizon friends did not!
Hi, Beth! We're delighted that switching to PureTalk was easy and seamless and that you’re saving money each month! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 16, 2023
Why am I unable to make #250 calls? I called customer service several times and got some surprising responses. Most of the time they said they had no idea what #250 calls were!! That seems very surprising since cell phone service is your company's business. One person in customer service tried to get me to update my Apple ios in order to make a #250 call. I would be nice to know the truth. So are #250 calls possible with PureTalk cell service? If not why is that so.
Hello, Gerald! Please accept our apologies for the inconvenience you’ve been caused. At this time, we do not support #250 phone calls. We recommend dialing the complete ten-digit phone call when placing an outgoing phone call. If we begin supporting the #250 feature in the future, we’ll be sure to update our customers via our website at www.puretalk.com. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 15, 2023
The set up included putting in a battery. In doing so the connector broke. The phone company would not replace the phone I had to buy another one. So after much hassling back and forth, I taped the connector in place and inserted the battery. Still working today but come on... Phone messaging is also a hassle, no quick and easy way to retrieve a new message. Texting takes a lot of strokes. When I open the phone the time that is indicated in big numbers is the time when I last used the phone. It takes at least ten seconds for the phone to catch up to the current time.
Hello, Gary! We regret that you’re unhappy with the Nokia 2780 Flip device. Please accept our apologies for the inconvenience caused. Regarding the broken battery connector, we recommend contacting Nokia directly using the link below for available repair or replacement options, as your device includes a one-year manufacturer’s warranty. If you prefer to purchase a new device, go to www.puretalk.com and log into your Account Portal. Once you’ve logged in, select the Replacements tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.nokia.com/phones/en_us/support
Reviewed May 14, 2023
I was unable to retrieve my voice mail for quite some time. I have not been able to receive phone calls and some text messages. My Pastor was trying to send me text messages and they were returned. As well as I am the caregiver for my father, and I was not able to hear the person on the other end. I think I should cancel my service.
Oh no, Genee! We're sorry to hear you are experiencing issues with service. Please accept our apologies for any inconvenience this has caused you. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please connect to Wi-Fi and ensure you are using the latest software update by going to Settings > Software update > Check for updates. Then, reset your network settings by going to Settings > General Management > Reset > Reset Network Settings. After resetting, you will need to manually update the APN settings. For instructions, please visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 14, 2023
I find it utterly incredible that you can't/won't provide a caller identification with my name! I find it inconvenient to sometimes have my call or text messages not answered because I'm calling someone with whom I'm not a contact.
Hello, Glenn! At this time, we are unable to personalize your Caller ID display. The Caller ID will reflect “Wireless Caller” and your mobile phone number. Please accept our apologies for any inconvenience this has caused you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 14, 2023
I recently switched to Pure Talk. At the time I was looking at a phone upgrade to a Galaxy S22. Your price for a Samsung phone was significantly less than ATT. Fast forward a couple of months and it is now the same price or higher than ATT. Disappointed.
Hello, James! To receive the device discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You will also need to select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the entirety of the 30-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 14, 2023
It was a very smooth changeover from Verizon and I have had a great experience. Anytime I have the opportunity I share with others. My service remained the same as well with no hiccups. Thanks very much Rob. Thank you, Thank you.
Thank you for switching to PureTalk, Robert! It’s fantastic to hear you had a seamless transition and are receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 14, 2023
I have set up automatic payments but every month I receive a notice that you can't access my account and I have to enter my information again. I would appreciate it if you could somehow fix this so I don't have to do this every month. Thank you.
Hi there, Edward! We're sorry to hear you are experiencing issues with your automatic payments. Please accept our apologies for any inconvenience this has caused. We have reviewed your transactions and see that the payment couldn’t be processed on the first attempt, as the card on file had expired. If you receive a payment issue notification on your next monthly payment, please contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 14, 2023
I discovered my previous provider was supporting liberal politicians, so I changed to PureTalk, a recommendation from AMAC. PureTalk service has been as good as my previous provider at a lower cost. I have not had any problems, and customer service has been very helpful.
Wow, Jorine! We're elated that you’re saving money since switching to PureTalk and had an excellent experience with our Customer Service team. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 13, 2023
I called and spoke to a representative about setting up service for my cell phone. The carrier I had was getting too expensive! The representative explained the process of changing my service and that a new card would be sent to me to install in my phone. The card arrived as promised and I installed the new card and everything was set! So far the service has worked out very well and I am very happy!
Hi, Stanley! We're pleased to hear that the transition to PureTalk was easy and that you’re enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 12, 2023
Great company... best pricing. Changed from **... I wasn't an AARP member so I didn't get the monthly discount... I called CC and tried getting a military discount (retired USN), they don't give those. Pure Talk is still better pricing even with the AARP discount. Kept my phone numbers. Haven't noticed any difference in my cell service. If you want to save money change to Pure Talk - they're the BEST!
Wow, Phillip! We're thrilled you’re saving money since switching to PureTalk and having excellent service! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 12, 2023
Your service is terrible, your service sucks, your service is not the same coverage as Verizon, as I was told when buy your service. Your data is slow, and has cost me money because I could not send text messages.
Hello, Paul! We regret to hear about the service issues you’ve experienced. Please accept our sincerest apologies for the inconvenience caused. Please kindly be aware we operate utilizing AT&T’s GSM network. We want to provide some troubleshooting steps to see if we can improve your data speed. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and test your service connection. If you continue experiencing service issues, please let us know. We’ll be happy to have a Technical Support team member contact you for additional assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 11, 2023
Have had several questions and everyone spoken to have great and fixed any issues and always respectful and attentive and never any pressure, seems like they ask the right questions to get me what's best for my circumstance. The website is easy to navigate.
Hi, Dave! We're delighted you’ve had such excellent experiences with our outstanding agents. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 11, 2023
I was hesitant to join Pure Talk because I live in the mountains at 9500 feet. I thought for sure I would have spotty coverage. That could not be farther from the truth. Fantastic coverage! In fact right now as I type this I am having a snowstorm.
Wow, Kelly! We're delighted you’re experiencing excellent service in the mountains, in a snowstorm even! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 10, 2023
My phone is 4G and PureTalk apparently requires 5G. Therefore, Pure Talk is not worth much to me. I cannot afford a new 5G phone at the present time.That is all for my comments regarding this transaction.
Hello, Horace! We're so sorry to hear that your device is incompatible with PureTalk’s service! We support both 4G and 5G devices. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk. If you are experiencing issues with service, we will gladly provide troubleshooting steps. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360. If you’re in need of a new compatible device, we recommend checking out the devices we offer on our website https://www.puretalk.com/buy-cell-phones-online. We’ve got a ton of affordable options, like the Nokia 2780 Flip for $89.99, and if you’d prefer a Smartphone, we’ve got a BLU S91 for $139.99. Please be aware that we also offer in-house financing and options through a third-party finance company called Affirm. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 10, 2023
The company provides a professional and courteous staff. Voice clarity is great. Monthly price is fantastic. We are saving over $500 per year from our previous provider. We like the automatic withdrawal from our credit card which increases our point totals. We could not be happier making the switch to PureTalk.
Wow, Chip! Saving $500 a year by switching to PureTalk is incredible! We're ecstatic to hear that you’re enjoying your service and have received excellent assistance from our agents. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 9, 2023
They speak to you on the phone. They don't rush you. They resolved that my phone had a few system updates to take care of which was a part of the issue with me not being able to make calls. Also, I was told my phone was locked by Verizon. He said that while they originally thought it was locked, it actually was not locked. He went through the settings with me to verify.
Hello, Concetta! We're thrilled to hear our support agent Christopher resolved your calling issue and provided a fantastic customer experience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 9, 2023
We have had Pure Talk for a few months now. We had AT&T before so price is great. But with that comes sacrifice. Although Pure Talk is advertised as "same network as at&t", it's just not true. We have same phones but way less coverage and no 5G at all though we had it with at&t. We are trying to determine if that is worth the savings. It is frustrating at times. I haven't had a company that won't pick up coverage in years....like 15 or 20! What's up with this if it is same as at&t?
Hello, Ron and Holly! We regret to hear that you’re experiencing coverage issues! We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent to gather your device information; this will determine the best troubleshooting steps. We can also be reached via phone at 1-877-820-7873 or email using the link below. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/contact
Reviewed May 8, 2023
I have been an AT&T customer for years. PureTalk is sooo much better than AT&T in every way. Great English-speaking customer service agents, cheaper bill and seamless billing. They I highly recommend PureTalk USA to friends and family every chance I get. They also value Veterans!
Hi there, Rita! It’s wonderful to hear you’re enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 8, 2023
I have been very satisfied with every aspect of PureTalk. I have no negative thoughts. All of my experiences and interactions with every PureTalk representative have been positive. The cell phone service, the basic thing to rate, has been far better than expected.
Wow, Sam! We're delighted our service has exceeded your expectations, and you’ve had great interactions with our exceptional agents. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 8, 2023
Respectfully, Darlene
Hello, Darlene! Please follow the link below to register your Account Portal. The information needed is your mobile phone number and your email address. Once your account is registered, you may log in to update your payment reminder notice preferences. Your account is automatically enrolled in autopay; however, you may de-enroll anytime. Please be aware each manual payment will incur an additional $5 transaction fee. Manual payments will need to be made to pay your account for six or twelve months. If you have further questions or concerns, please contact our Customer Service department at 1-877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/account/register
Reviewed May 6, 2023
I love PureTalk! It is everything promised and easy to use. It has my recommendation. It is not expensive to use. What a dream to be a Pure Talk customer. No regrets. I also love your spokesperson - Mark Levin (The Great One, Denali!).
Wow, John! It’s fantastic to hear that you are enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 6, 2023
New service requested by way of ported number from my Spectrum account was completed. The PureTalk Rep was very helpful with this process and I was able to add a new line to my Pure Talk account seamlessly. So far so good!
Lisa **
Thank you for making the switch to PureTalk, Lisa! We're thrilled to hear you had a seamless transition and are enjoying your service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 6, 2023
I am happy with PureTalk except it doesn’t seem to has the same signal strength. I have found several places I go to frequently (like a medical office) where I can’t call from inside the building. I have to go outside. When I had my other carrier (AT&T) I never had to do that. It happens at other places too. So while you may have the same coverage, I don’t feel you have the same signal strength.
Hello, Linda! We regret to hear that you’re experiencing signal issues. Please accept our apologies for the inconvenience you’ve been caused. We're happy to provide some troubleshooting steps.
Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. These settings can also be found on our website using the link below. Once this has been completed, restart your device and test your data connection. If you have further questions or concerns, contact our Technical Support department at 1-800-768-4360. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed May 5, 2023
No noticeable difference between old carrier and Pure Talk - except the bill! Had to call customer service twice and problems solved with each phone call. No transferring my call, no ‘we’ll get back to you.’ So far so good! And yes, I have encouraged others to make the switch.
Hello, Stacey! We're thrilled you received excellent assistance from our Customer Service team and you’re saving money since switching to PureTalk. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 4, 2023
Great service and great rate. Especially in this difficult economy for people who live paycheck to paycheck or are close to being on a fixed income. A company that has values. Great customer support and assistance. Thanks for the Veterans discount.
Hi, Dave! We're pleased you’re enjoying your PureTalk service and saving money since making the switch. We're happy to provide the military discount. Thank you for your service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 4, 2023
I thought about switching providers for quite a long time before making the decision to choose PureTalk. I now pay approximately $75 less per month for my cellphone bill while receiving the same good service as I did with my previous carrier. I am a member of AMAC, and their recommendation of PureTalk was what won me over. I did consider other companies, but PureTalk definitely seemed the best choice for me. It is easy and quick to connect with customer service, and setting up my service was not hard at all. I highly recommend the company.
Hello, Raphael! We're delighted you’re saving $75 a month since switching to PureTalk! Saving money is so important, especially these days. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 3, 2023
I do not like the way your voicemail is set up. I want to be able to see the number of the caller before I open it. Also, if I change carriers, I want to be able to port my number to the new carrier, I feel I was unknowingly trapped.
Hello, John! We offer both standard voicemail and visual voicemail. We have reviewed your account and see that visual voicemail has been added to your line. To access this feature, go to your Phone or Voicemail app. Please be aware we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee visual voicemail will function for all Android devices. You’ll be happy to know that PureTalk customers can port their phone numbers to a new carrier at any time! You’ll need your PureTalk account number, the account holder’s name, the address on file, the PIN on file, and your mobile phone number. This information can be found via your account portal online at www.puretalk.com/account/login. If you have not registered your account, you should visit https://www.puretalk.com/account/register first. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 3, 2023
I had the map for directions to where I was going but I no longer had voice instructions & when I called the representative was helped me to restore the voice for the maps. I was very happy with her & she was very patient with me to try different things.
Hello, Sharon! We're delighted you received such excellent assistance from our outstanding agents. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 2, 2023
I broke my old phone and you all were able to supply what I needed. Thank you for your help! Also I’m very grateful for a monthly rate so much lower than Verizon and I think my service coverage is better too. God bless you at Pure talk.
Thank you for making the switch to PureTalk, Lori! We're excited to hear you’re enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 2, 2023
It was an extremely easy and smooth process to switch from AT&T to Puretalk. The person that walked me through the process spoke English and knew what he was doing. I’ve had no disruption in service and no issues with performance. I switched to stop AT&T’s censorship of free speech, to support the Veterans and as a bonus, I’m saving $600+ per year.
Wow, Frank! Saving $600 a year by switching to PureTalk is impressive! We're pleased to hear about your experience with PureTalk so far. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 30, 2023
I have been on three calls where the other party told me that my phone was cutting in and out. My wife tried to call me one Friday afternoon around 2 pm 18 times and it didn't get any of them. I have a 1year and half old iPhone 13 Pro so I don't think that it was my iPhone as I called Apple and had them do a check on it and it was good. My wife has had a call where the caller could hear her but she couldn't hear him.
Hi, Patrick! We regret to hear about the service issues you and your wife have experienced. Please accept our sincerest apologies for the inconvenience you’ve been caused. We’ll provide some troubleshooting steps to see if your service improves. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and attempt to place a phone call. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 30, 2023
Signed up a while ago and all was good. Now past two months I’m being told phone doesn’t work because I went over my GB usage. I have been doing the same with my phone for over a year, and now a week before bill renews, my phone almost shuts down. Can’t get online. Can’t use apps. I download nothing nor do I watch tv or play games on my phone so how do I now all of a sudden go thru my GB? I was told I needed to buy more GB for $20 more. Heard that a few times but every time I call I get a different answer or they can’t help me. Once, I was told if I pay the additional $20 it won’t do me any good as that is for people who have less than 60 GB on their phone. So my phone is only good to use 3 out of 4 weeks a month now. Time to find another phone service. Do not use this company if you want to use your phone daily. Total rip off.
Oh no, Margo! We're sorry to hear you’re experiencing data usage issues. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for any inconvenience this has caused. You may purchase add-on data through your account portal online at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose Cellular Data. You may view your data usage by selecting the Plan tab. To help reduce data usage, you may enable Data Saver, close any unused apps, and restrict background app usage. Could you please provide us with the mobile phone number and email address associated with your PureTalk account so we can further investigate this matter? Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 29, 2023
I just signed up with Pure talk several days ago. I could not be happier that I did. Customer service is US based. They are absolutely excellent! They understand anything you need and are very very polite courteous and professional not to mention the price is so much less than the other company I was with. The service is exactly the same but the rates are way way better. If you're looking for a great cell company you can't go wrong with Puretalk.
Hello, Sunshine! Having a US-based Customer Service team is something we pride ourselves on, and we’re delighted to hear that you’ve had such a great experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 27, 2023
We've been satisfied, for the most part. My husband has had some challenges with his new phone, but he's challenged in that way, so nothing new. I appreciate the help we've received when there was a problem. And the person who helped us spoke ENGLISH, which was a huge bonus for our elderly ears.
Hi, Nancy! Having a US-based Customer Service team is something we pride ourselves on, and we’re delighted to hear that you’ve had such a great experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 26, 2023
Have never gotten 5g coverage since switching to Pure Talk only LTE which is very slow and when called customer service was told our iPhones 8 were not compatible but when we were with AT&T we got 5g so that does seem accurate - not really satisfied and feel misled.
Hello, Shirley! Coverage must be available in your area, and your device must be 5G compatible to connect to our 5G network. Currently, only iPhone 12 and newer models are compatible with 5G. To learn more about Apple’s 5G devices, you may visit https://support.apple.com/en-us/HT211828. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > General > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 24, 2023
I'm paying half price of what I am and getting three times as much gigs. Service is good and everything was easy to navigate when I kept my phone, very happy with the service! I am recommending PureTalk to all my family and friends.
This is what we love to hear, Brad! It’s fantastic to know you’re enjoying your PureTalk service and have cut your monthly bill in half by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 24, 2023
So far so good. Coverage is just as good as when I was with Verizon. I drove through several states recently and coverage was always good. Calls and texts have always worked and download speeds have been good as well.
Hello, Ronald! We're thrilled to hear you are receiving great coverage and enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 24, 2023
While in my house, the west end seems to get a better connection, but as I walk to the east--not so much and it may drop the call. I switched from AT&T and never had that problem with them. I had a lot to TECH problems getting the phone set up, but since then, it's been OK.
Hello, Larry! We're sorry to hear that you’re experiencing connection issues in your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 23, 2023
I had seen ads for Pure Talk from AMAC. I had a pretty inexpensive plan at the time, but I figured I would check it out on Pure Talk and see if I could save even more. I was able to cut my rate in half with Pure Talk. I have had wonderful reception of all calls with Pure Talk. Plus, when I signed up with Pure Talk, I already had an AMAC membership, but Pure Talk paid to extend my membership for an additional three years. How could I go wrong with Pure Talk? I have been very happy with Pure Talk. I would highly recommend them to anyone!
Hi there, Dalyce! We're excited to hear that you’re happy with your service and have cut your monthly bill in half by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 23, 2023
PureTalk has very adequately meet my cell phone needs. Transferring my phone to PureTalk was fairly easy. The automatic billing works smoothly and accurately with no surprises. The monthly rate is saving me money. The quality of reception is just as good a my previous carrier. I would highly recommend PureTalk.
Hi, John! We're overjoyed you're receiving great reception and saving money since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 23, 2023
I have been very pleased with the service as I am getting better reception all thru our area. Your employees have all been extremely pleasant and helpful when I needed assistance. Have a friend moving here next month. Will definitely recommend your service.
Wow, Bonnie! We're pleased you’re receiving such excellent reception and superb assistance from our outstanding agents. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 21, 2023
Basically same service at fraction of larger carrier cost when I no longer needed 40GB Data plan. Occasional deprioritization may slow to 4g in 5g areas. Sure appreciate supporting a veteran company as I am also a veteran. We transfered 2 of our own phons and had no heavy issues switching over to Pure talk.
Thank you for making the switch to PureTalk, John! We're thrilled to hear that you are enjoying your PureTalk service. Did you know all active-duty military and veterans can receive 15% off their monthly bills? If you are a veteran, you may email a copy of your DD214 form, VA ID card, or a state driver’s license showing veteran status to us.military@puretalkusa.com. Once it is received and verified, the discount will be applied to the account. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 20, 2023
We have had several different providers over the years to include Verizon and AT&T and PureTalk is by far the best. Coverage is excellent, even in the middle of the Missouri woods and the customer service is top notch. I wish we had switched to PureTalk a long time ago!
Wow, Siggi! We're delighted you’ve received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 20, 2023
When I was connect, my connection kept dropping. When I contacted customer service I told that they could not help. They said the problem was not their fault. I would have given less stars except no negative star was listed.
Oh no, Douglas! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Could you please provide us with the mobile phone number and email address associated with your PureTalk account? Once we receive a response, we will have an agent contact you for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 19, 2023
Overall, Pure Talk has been good. I have noticed that my service isn't great in my primary locations (Home and work). I have received voicemails without missed calls or the phone ringing. I have also had my text messages not received. Although, not always critical, I do use my phone for business. That being said, some missed calls and texts can be costly. To be fair, I have had similar issues with previous providers. I will continue to use Pure Talk in hopes that these occurrences become less frequent. If it continues, I will be considering a change. Overall, Pure Talk seems to be a good value.
Hello, Ezra! We regret to hear about the service issues you’re experiencing! Please accept our apologies for any inconvenience you’ve been caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed April 19, 2023
the activation process was a little confusing. Maybe spend time training the customer service agent. Other than that so good, account is prepaid, gives you try-out. No interruption with my signal and hot spot. Reasonable prices and I heard this thru daily wire so I knew was something good.
Hi, Fredy! We appreciate your feedback regarding the activation process and have shared this with our leadership team. We're delighted you’re experiencing excellent signal and hotspot connection. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 17, 2023
done this a year ago... Keep improving your phone as you grow. I tell my friends, just needed to check out service first.
Hi, Kevin! We're excited that you’re enjoying your PureTalk service. Regarding your voicemail, you may disable the password requirement. To turn off the voicemail password from your phone, please follow the steps below. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
1. Call your voicemail by dialing your mobile device number or holding 12. Press star (*) to access your main menu
3. In the Main Menu, press 4 for Personal Options
4. Press 2 for Administrative Options
5. Press 1 for Password Options
6. Press 2 to Turn the Password On or Off
Reviewed April 17, 2023
I am thrilled with the reduced price I am paying! I have had an almost perfect experience with Pure Talk. I was in a low area recently and did not have coverage that I originally had with my previous carrier. But the reduced price I am paying offset this inconvenience.
Wow, Iris! We're delighted you see such impressive savings since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 15, 2023
We are saving over $60 a month since going with PureTalk over two months ago!! Our service is exactly the same, and our bills are lower than they were with Verizon. We totally recommend PureTalk to anyone interested in saving money. Our transition to PureTalk went Very smoothly. We have recommended PureTalk to all our family.
Wow, Prudence! We're thrilled you’re saving over $60 a month since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 13, 2023
Pure Talk cut my phone bill in half. The service is as good as I had with Verizon. Everything is the same, including receiving phone messages. Reception is excellent. In Oregon I drive in mountains and rural areas and reception is as good as Verizon, though some remote areas don’t get reception. Customer service is outstanding: prompt, friendly and easy to understand. I am more than pleased with Pure Talk.
Wow, Daniel! We're impressed that you’re saving 50% on your monthly service since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 12, 2023
To be honest I was a little hesitant when I made the decision to switch from Verizon but I am so happy that I did. My biggest reason for switching to PureTalk is because it supports veterans wholeheartedly & that is very important to me. Since switching any of the representatives that I have spoken with have been very courteous, understanding, & pleasant to speak with. And most importantly they all speak very good English & you can understand what they are saying unlike Verizon. I am a senior citizen & a Veteran & am so glad that I switched to PureTalk. Please don't change a thing.
Hi, Anthony! We're pleased to hear about the fantastic customer service you’ve received from our excellent agents. Having a US-based Customer Service team is something we pride ourselves on. It’s essential to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 11, 2023
Excellent service at a good price. I have shared Pure Talk with friends and family. My sister recommended me and I'm glad to leave Verizon. I love Pure Talk! No more dropped calls and large service area with less dead zones.
Hi there, June! It’s fantastic to hear you’re receiving excellent coverage by switching to PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 11, 2023
I learned of PureTalk from an advertisement in AMAC magazine. I like: getting a real person every time I call; that real person is always knowledgeable and solves the issue; equipment is a bargain; cell service is great; monthly cost is half what I was paying before; and, Pure Talk does not support a political agenda with which I disagree. I recommend Pure Talk every chance I get.
Wow, Suzanne! We're excited to hear you're enjoying your PureTalk service and receiving a fantastic customer service experience! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 11, 2023
Our phones will drop service and have to be restarted very often. The service in this area is poor. My husband is on the road most of the week and his service is poor. I have the Nokia phone and am very dissatisfied. It would not download info from my old phone. It also is very difficult to use. We went with Pure Talk to save money which we have done but I regret changing companies.
Hi, Linda! We regret to hear about your experience with PureTalk thus far; this is certainly not the experience we’d like you to have. Please accept our sincerest apologies for the inconvenience you’ve both been caused. We're happy to provide troubleshooting assistance. With your Nokia device connected to Wi-Fi, navigate to Settings > System > Advanced > System Update > Check for updates. If an update is available, please download and install it. Once complete, return to Settings > SIM Cards > tap SIM 1 > tap the switch beside Enhanced 4G LTE Mode to ensure VoLTE is enabled. Then follow the link below to the Android APN settings. Please let us know if you continue experiencing service issues, and we’ll gladly have a Technical Support Specialist reach out to you directly. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed April 11, 2023
When I try and send a photo via text, I often get a message that it "failed". No reason that it should, it's simply a single photo. Also had someone in Hawaii try repeatedly to call me and the call wouldn't go through.
Hello, Linda! We regret to hear you’re having issues sending picture messages. Please accept our apologies for the inconvenience you’ve been caused. We're happy to provide some troubleshooting assistance.
With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed April 10, 2023
I am unsure at this point whether I will stay with PureTalk. There are too many instances I do not have enough bars to do what I need to on my phone. I use my phone for work many times a day and it has been unreliable.
Hello, Yolanda! We regret to hear about the service issues you’re experiencing. Please accept our apologies for the inconvenience you’ve been caused. We will have a Technical Support Specialist reach out to you shortly. We’ve sent a private message requesting additional information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 8, 2023
Pure Talk offers great value for the money. There are no hidden fees, and customer support has been amazing. I have recommended Pure Talk to friends and family, because it is wonderful to actually get what you need without having to pay a crazy amount to get it.
Hi, Traci! We're thrilled to hear about your experience since making the switch to PureTalk. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 6, 2023
Everything seems the same as I had with one of the big carriers, except the cost! I’m enjoying the savings each month. The transfer process was a little scary, but PureTalk Customer Service made it painless. I just wish I made the switch a few years ago.
Hi, Robert! We're glad that our Customer Service team made the transfer process seamless and that you’re saving money on your monthly service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 5, 2023
So far I am pleased with your service. The cost is great. Compared to my previous provider, my cost has been reduced by almost 1/2. Support personnel were very knowledgeable and helpful when they were contacted and there was hardly any wait time.
Wow, Ardelle! We're thrilled to hear that you’re enjoying your PureTalk service and saving money on your monthly service bill by making the switch! We're also proud that our support team provided a fantastic customer experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 5, 2023
PureTalk billed me for 3 months instead of one month. It took too long for the customer service rep to figure out the mistake and correct it. So now I have to wait until June until my bill is on the correct billing cycle.
Hello, Harry! We regret to hear about the billing error that has occurred. Please accept our apologies for any inconvenience you’ve been caused. After reviewing your account, we confirm three manual payments were made on 03/03/2023. The two additional service payments have been applied to your account as a bill credit. Part of the credit was used on 04/03/2023 for your service payment; the remaining credit will be used for your May billing cycle. You may view your billing details by logging into your Account Portal and selecting the Billing tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/account/login
Reviewed April 2, 2023
Over last couple months my reception got worse and worse and data slowed tremendously. My service, with due date on 2nd as terminated on the first leaving me with no service at all and the phone # I’ve had for 10+ years has yet to be ported out to my new provider. I can’t describe how angry I am at the moment, What started as a pretty good provider has now completely screwed me.
Oh no, David! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We’ve reviewed your account and can confirm your line ending 6632 was released to your new carrier on 04/01/2023. If you have further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 1, 2023
I don't usually post negative reviews but my whole family is affected by this. I had to transfer our lines back to Verizon because the service simply isn't good in Southwest Florida. They didn't tell me that ahead of time, so that was a bummer. But the main reason I'm giving this review is because I cancelled PureTalk more than 60 hours ago and the changeover back to Verizon is still not complete. It's pathetic.
Hello, Andrew! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We've reviewed your account and can confirm your lines were released to your new carrier on 04/01/2023. If you have further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 31, 2023
Pure Talk is a great carrier. I would recommend to anyone who would like a low cost service with consistent quality. They are always available when you call for a question!? and are located within the United States of America.
Hello, Christine! We're delighted you’re enjoying your PureTalk service and receiving excellent assistance from our Customer Service team! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 31, 2023
On 3 occasions I've contacted support. All 3 of the ladies who helped me were able to give me valuable information and solve my problem. Also recently I contacted tech support and learned how to handle problems and what to do in the future.
Hello, Paul! We're so glad that our Technical Support team was able to assist you in resolving the service issues promptly! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 30, 2023
The service is exactly what I expected based on advertising - prompt, efficient, and customer service based in the USA. There have been no language barriers and every request was handled professionally. Service has been reliable and consistent. Very pleased.
Hi, Stacy! Having a US-based Customer Service team is something we pride ourselves on. It’s essential to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 30, 2023
I like that it's a American company. When I have a problem I can talk to someone in the same country. The service is great and I have really had no problems. Starting a plan / account is really easy. And I would recommend PureTalk.
Hi, Sarah! We're glad to hear that you’re receiving excellent service! Having a US-based Customer Service team is something we pride ourselves on. It’s essential to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 30, 2023
Nothing, absolutely NOTHING, beats calling the company and having a representative in the U.S. who speaks without a heavy foreign accent answer, be extremely courteous, and take care of my question or issue immediately...And thank me for being a customer. My last call was to increase data for one month while traveling - taken care of within 5 minutes -- thank you, Pure-Talk!!
Hi, Nancy! Having a US-based Customer Service team is something we pride ourselves on. It’s essential to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 30, 2023
Excellent service, great coverage. I would recommend to others such as family and friends. The boarding process was pretty straightforward and easy. We had service within an hour of receiving our phones. We will be lifelong customers as long as they hold to conservative values.
Wow, Andrew! We're excited to hear about your experience with PureTalk, especially the excellent coverage, and service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 29, 2023
Your staff has been very helpful in changing us from what we had to Pure Talk and answer our questions when we had trouble getting changed over. Thank You! The service you provide is amazing. We have a few places where we drop a call in the hills where we live but it’s better than what we had.
Wow, Dennis! We're thrilled about the excellent assistance you’ve received since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 28, 2023
Even if I wanted to upgrade my phone the PureTalk available phone are extremely overpriced especially as a retired teacher on a fixed income. So as a result, my wife and I do have an internet connection except when my wife and I are connected to Wi-Fi. Which is why I downsized my phone plan even though I pay for data. Every time I talked to customer service all they want to do is blame all phone problems on Android v10 based on the script they are given and that the phone could die at any time. My phone is not that old. In closing one of the customer service reps was trying to take care of her children while talking to me. I could hear them in the background. Thanks for listening.
Hello, Russell! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. For optimal service, we recommend updating to the latest Android software, currently Android 13. To do this, connect to Wi-Fi and go to Settings > Software Update. We offer monthly financing options for device purchases. You may order a new device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 27, 2023
We have talked with customer service about slow service accessing internet away from wifi. Podcasts stopping randomly and won't restart, and accessing email slow at times. Not much improvement after customer service suggestions. Phone service is fine and price is much cheaper but we are considering going to another provider due to this problem.
Hello, Don! We regret to hear that you’re having issues with mobile data. We sincerely apologize for the inconvenience you and your wife have been caused. We're happy to provide some troubleshooting steps.
Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this has been completed, restart your device and test your data connection. If you have further questions or concerns, contact our Technical Support department at 1-800-768-4360. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 27, 2023
Rarely more than two bars. Too much roaming, sometimes I can only make emergency calls. Please help. I'm not trying to switch again. I've been told calls go straight to voice mail and I don't know they've called till service returns.
Hello, Harold! We're sorry to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 26, 2023
Signal = as good as Verizon. Service = as good as Verizon. Price = Way better!... than Verizon. My only reservation was during the transition. I went to the PureTalk web site and entered my IMEI number of the flip phone I had. I received a confirmation that my old flip phone was compatible with the PureTalk network. After I got my PureTalk SIM card I put it in my Verizon Orbic Journey V. My flip phone informed me that I didn't have a Verizon SIM card installed. It attempted to connect it to the PureTalk network, and it couldn't.
I called PureTalk with my dad's phone. I was told that my phone wasn't compatible. I told the representative that the PureTalk website said it was. He tried to connect me to tech support. While on hold I chose to hang up and do additional online research. My choice. I was informed that the 3G network was being phased out at the end of 2022 and that my phone was on that list. According to Verizon, my flip phone is a 4G phone. No matter what I did, my Verizon flip phone wouldn't connect to the PureTalk's network. I gave up on it, and got a SMART phone through PureTalk, and am very happy with it. So... 'If I'm happy with it, why the complaint?' Because I was told that my flip phone, again 4G, would work. Then it didn't. I was without a phone for a week.
On top of that: Verizon tried to get me to come back to them by offering me a deal on the exact same model of flip phone that I already had... Which is still compatible with the Verizon network. I strongly believe that my Verizon flip phone has software installed in it that will only allow it to work on the Verizon network. Can I prove it? No. In summary: I had a Verizon Orbic Journey V through Verizon. The IEMI number was considered good via the PureTalk website, and it will NOT accept the PureTalk SIM card. Overall, am I happy with my PureTalk service, and the price point? Absolutely. The forced up-grade was a blessing in disguise.
Hello, Bryce! We're delighted you're enjoying your PureTalk service and saving money each month since making the switch. Regarding the IMEI checker on our website, we sincerely apologize that your Verizon device was marked as compatible and for the inconvenience you've been caused. Your feedback has been shared with our leadership team to investigate the IMEI checker further. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 26, 2023
I have had no problems with Pure Talk's quality of service. Service has been available each time I have accessed it, and I have had no dropped or non-understandable conversations. I have had no instances in which there was less than 3 bars of service.
Hi there, Neil! We're excited to hear you are enjoying your PureTalk service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 24, 2023
1. Too many apps on phone 2. Techs do not know what they are doing. Emailing instructions that do not fit device 3. Phone drops call during conversations. 4. Web site says 30 day guarantee. Found out that was for service only. For a device it was 14 days.
Oh no, David! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. In the meantime, we’ve provided you with troubleshooting steps to remove the unwanted preinstalled apps on your device. From the Home screen, press the OK button > Navigate to Store > Press the OK button > Press the Left button > Enter your search term > Press the OK button > Navigate to the app you want to uninstall > Press the OK button > Press the Right button > Press the Right button again. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 24, 2023
Great cost reduction and good service so far - so glad to have your services!!! Seems to be a great company with good coverage so far - haven’t traveled out of our area yet to see if the service is still good????
Hi, Pelham! We're delighted you’re enjoying your PureTalk service and saving money since making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 24, 2023
Love that you guys are anti communist and I will continue to support, Nebraska coverage sucks but all cell service sucks in Nebraska, if you could do more in the Gage county area it would be a massive blessing. Keep up the great work.
Hi, Dustin! We're glad to hear that you’re enjoying your PureTalk service. Based on our coverage map, we offer 4G LTE coverage in your area. If you’re experiencing service issues, we’ll provide troubleshooting steps. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. If you have further questions or concerns, you may reach our Technical Support department directly at 1-800-768-4360. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed March 23, 2023
I became a customer of Pure Talk in Dec. 2022. Thus far I have absolutely no complaints. The transition from my previous carrier to Pure Talk was easy and straightforward. The people in customer support were both knowledgeable and courteous. I've noticed no drop in coverage area and saved money at the same time.
Hi, Richard! We're excited to hear about your easy transition to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 23, 2023
Chose Pure Talk because of the excellent customer service, reliable connections, and low cost. Website is easy to use and plans available are easy to find and update if needed. Also chose Pure Talk because of being a Veteran owned company, which means a lot since my husband is a Vietnam Veteran. The employees that helped me set up our phones went above and beyond in their knowledge and patience. All in all, I'm extremely happy with Pure Talk!
Hi, Roben! We're pleased you’re enjoying your PureTalk service and have received excellent assistance from our Customer Service team. We want to thank your husband for his service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 22, 2023
So far we are SAVING a lot of Money. When we were the other cell phone carrier, our cell phone bill was over $80.00. Since we switched or change over to Pure Talk our bill is about one-half. NO difference in Service!! Thanks, Pure Talk.
Wow, Comer! A 50% reduction in your cell phone bill is impressive! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 20, 2023
First they would not let me transfer my number. Next with this service only allowed me 10 group texts when my phone can handle more and I cancelled 2 months ago and they are still trying to Bill me. And I never received a credit.
Oh no, Linda! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that your number was transferred to PureTalk on 12/19/2022. Currently, we only support group messages with up to 10 recipients. We apologize for any inconvenience this limitation has caused you. We see that your number ending in 6291 is active in our system, and there are no requests for cancelation to report. You may contact our Customer Service department at 1-877-820-7873 to cancel your service. If you cancel before porting to a new carrier, you may lose your number. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 20, 2023
Great customer service, helped me get both lines and phones set up and working. Service is a little sluggish at times but still better than Metro PCS. I have to restart my phone 1-2 times per day on both lines/phones.
Hello, Dan! We're glad you received excellent assistance with setting up your service and devices. We're happy to investigate the service issues you are experiencing. Please contact our Technical Support team directly at 1-800-768-4360. We're also available via email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 20, 2023
Upon having switched to 5G and ordering a new phone from Puretalk a year ago... I found that the phone was defective. It did not ring when people called or texted me, nor did the number show up on the phone so I didn't even know they had tried. It rang on their end though, and when I called the customer service department SEVERAL times I received SEVERAL different answers as to WHY this was happening. Even their IT dept. tried to reach me and again the phone has never rung nor did their number show up. BUT, NOBODY put in a defective phone ticket to send me a new phone and NOW I am told that that phone is too old and I should just pay for a new one.
My monthly bill has also gone up to over $23 and the answer I am given for that, is "because taxes have gone up" which is absurd!! Their customer service and IT dept. are lousy and the wait time to get someone on the line is beyond belief and MUCH too long. I will, unfortunately, be forced to go back to the carrier I had before and pay a much higher monthly cost. I am a VETERAN,as well as the owner of this company makes such a big deal out of in his radio ads, but HE needs to do SOMETHING about his company's service besides sit back and collect the money.
Oh no, Rick! We definitely want a better experience for our customers. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that you are outside our 14-day device return policy. Unfortunately, you do not qualify for a return or replacement. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 19, 2023
My internet does not work unless I have wifi. It worked for the first month but now there is nothing. I've spoke with tech support numerous times. They have had me reset all network settings about 10 times. I was sent a new sim card and it still doesn't work. If my issue is not resolved I will need to seek new service.
Hello, Joshua! We truly apologize for the data issues you are experiencing. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your contact information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 18, 2023
With my other carrier. I had a flat rate. No taxes, no late FEES. I received a message on the due date that I was already late. And in the billing, it showed a late fee. This is unacceptable. Service is not as fast as I was led to believe. Streaming sucks. I tried PT once before over a year ago. And had major issues with them. Was told I could tether. But, couldn't. Then told I needed to buy one of their iPhones. I DO NOT like iPhones, period!!! So I decided to to go back to my old carrier. It ended up costing me almost 300.00 to get my number back from PT. So, I have decided once again to try PT. Because, I wanted to get away from the big companies that support the leftist agenda. And the fact that Gallagher, Hennedy, Gorka and many others are pushing this company hard. I should have known better. I am really thinking of going back to Metro. A real pay as you go company.
Hello, Russ! We're sorry to hear about your experience with PureTalk thus far. Although we charge taxes and fees, such as 911 Emergency Service, we do not charge late fees. Payments submitted outside of Autopay will incur a $5 manual transaction fee. To avoid this fee, please ensure your payment card on file is up-to-date by logging into your account portal online at www.puretalk.com/account/login. Regarding your data speeds, for optimal service, please be sure your device is using the latest software ware update by connecting to Wi-Fi and going to Settings > Software update. You may also need to reset your network settings. For instructions, you may visit our website at www.puretalk.com/data. Currently, we can only guarantee that the hotspot feature will work with iPhone 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. If you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 18, 2023
Great value. My service has been great at a third the cost I was paying before. Could use improvement on voicemail service: Playing voicemails doesn't automatically give you the time the message was created. Nobody remembers all the codes to get "envelope info." I didn't have this issue on an iPhone with my previous service. Otherwise, I like them!
Hi, Mark! We're delighted you’re saving money on your cell phone bill by switching to PureTalk! We’ve enabled the visual voicemail feature; please power off your device for at least 60 seconds. Once it has powered on, tap the Phone app and select Voicemails. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 17, 2023
Pure Talk has been a fantastic experience and I have absolutely no complaints. Other than the fact that I can’t go to a physical store if I have problems switching something around on my phone etc. I have loved it and I love the price. Thank you so much for what you do and the fact that you are Christian.
Hi, Gretchen! We're glad that you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 14, 2023
I switched over Verizon Samsung galaxy s10. Reception appears to be better than Verizon, but more often than not my pictures fail to send. I can try repeatedly for days to send a pic and it fails. Then I will try to send it days later and it goes thru. Same happens on receiving end. Sender will get failure notice and then all of a sudden goes thru. Also not getting any acknowledgment that texts have been delivered. Msg will show "sent" for days. Very frustrating and too sure the savings are worth it
Hello, Jennifer! We're sorry to hear that you are experiencing issues with sending and receiving MMS. Please accept our apologies for any inconvenience this has caused. Your device’s APN settings may need to be reset. Below is a link to our website with instructions if you want to reset them yourself. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed March 14, 2023
Service has been excellent. I brought 1 line in and then a 2nd line with no issues. Your group is always easy to reach and provides courteous, knowledgeable assistance. I will continue to recommend PureTalk to friends and family. You have met all of cell phone requirements.
Hi, Wilma! We're pleased to hear about your fantastic experience with our Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 13, 2023
PureTalk has far exceeded my expectations. The customer service has been fantastic. The phone and service I purchased were affordable and simple, complementing my need for a phone but no excessive features. The set-up was easy. I have recommended PureTalk to others who need to replace an old phone or want to get out from under the big brand gimiks, excessive advertising, and sociopolitical agendas. If a phone and excellent service is what you want, PureTalk will meet your needs.
This is what we love to hear, Sean! It's fantastic to hear you are enjoying your PureTalk service and received an excellent customer service experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 12, 2023
Nothing but positive. The transition from Verizon to Pure Talk went smoothly because of pure talk. Representatives were patient, easy to get a hold of. I will never go back. The cell service is excellent no different than Verizon. Incredible monthly savings. I Thank you. Pure talk.
Thank you for making the switch to PureTalk, Sara! We're thrilled you had a seamless transition and are saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 12, 2023
Awesome prices. I’m glad I left Verizon. I was sick of paying a ridiculous amount of money to AT&T and Verizon. I have the same quality of cell service without the huge bill each month. Keep up the great work you guys do. I would recommend your service to anyone.
Hi, Antony! We're delighted you're saving money and receiving the excellent service you're used to. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 12, 2023
Made the switch in Dec ’21 and have had no coverage issues. iPhone XR didn’t need a SIM card so activation was instant! Only hiccup was visual voicemail went blank about a month in. A 5min call to customer support fixed that. Saving >$100/mo vs. AT&T. :-D
Wow, Kevin! That's a considerable saving on your cell phone service! We're pleased to hear that your visual voicemail issue was resolved quickly and efficiently. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 12, 2023
Works like most any other premium phone company. Love paying less for same/similar service and MUCH better customer service! Thank you Pure Talk for not being only business minded, but also people/customer service minded. We love that you are not just in it for the money.
Hi, Andrew! We're delighted to hear that you're receiving the same excellent service you're used to at a much lower cost! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 9, 2023
Great service speaking to English understanding people vs international customer service that doesn't understand you. Setup and transfer was easy. Cheaper than most companies and save a ton of money. Have no regrets switching over from ATT and saving money monthly
Hello, Tanya! Having a US-based Customer Service team is something we pride ourselves on, and we're delighted to hear that you've had such a great experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 9, 2023
I ordered two phones at a bad time due to my son was killed in an auto accident, three months later my truck was totaled & I was injured, so I lost track of time & couldn't immediately return the faulty phones. One sim card had a bump on it & wouldn't work. I was sent another sim card (more time). I don't have wifi in my house. I didn't know these required wifi to work. I was finally able to go to McD parking lot with free wifi & try to get the phones to work. Neither would update, even with customer service on the line. In tears, & overwhelmed w the defective phones I finally asked for my number to be ported back to Verizon, this was also extremely hard to accomplish. I boxed up & returned both phones with a letter of explanation. I was never refunded for the phones, or the months of charges for phones I could never use, that never worked. It's the worst phone experience I've ever had. And the most costly waste of money for absolutely nothing.
Hello, Donna! We truly apologize for your experience with PureTalk thus far; this is certainly not the experience we'd like you to have. We've refunded your initial order for $154.93. Please allow up to two weeks for the refund to post to your payment method, as your bank may have a separate processing timeframe. We hope you try PureTalk in the future if we can better suit your wireless needs. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 8, 2023
The lady who assisted me was very friendly and helpful. She answered all my questions and took care of my issues. The only bad thing would be the hold time but other than that she did a wonderful job. Thank you.
Hi there, DyAra! We're thrilled our support agent was able to assist you and provide an excellent customer experience. Regarding the hold time, please accept our apologies. We always aim to provide an optimal customer experience, including minimal wait times. If you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 8, 2023
Would have liked to had more detailed instruction on using the phone. As I told the person on the phone, it was my first experience with a cell phone. Age 74! Also, saw a better offer about Pure Talk after my purchase. I am an Amac member!
Hi, David! We offer AMAC members a 1/2GB of bonus data each month and an exclusive $10 plan which includes 400 minutes, 300 texts, and 300MB of data. To verify your AMAC membership, please email us at info@puretalkusa.com with your PureTalk account information and AMAC membership number. We look forward to hearing from you! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 8, 2023
Have been with Pure Talk for just over 2 months now and have had excellent service. No dropped calls. No outages. I love that I'm saving $15 per month more than I was with my previous carrier. Signing up was easy and customer service has been very friendly.
Hi, Susan! We're delighted you've received such kind assistance from our Customer Service team and are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 7, 2023
My contacts were confused; my messages were sent to my phone calls. The first sim I received didn’t work and it was another week before I received the right one and I had no phone. My notifications come the day AFTER the event. I wasn’t told about the fact if you had a Verizon phone, it wouldn’t work on AT&T lines. I had to finally stumble on that in the fine print!! My voicemail didn’t and still doesn’t work: says my mailbox isn’t set up! It always worked before. The only positive I can offer is the price and the No-contract. AND the fact that Adora, the rep with whom I dealt, went the extra mile.
Oh no, Linda! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 7, 2023
Ever since I joined and switched last November of 2022, I have been ecstatic over PureTalk. It is everything it says it is. The amount I pay each month for the highest of plans is minimal compared to what I was paying with Verizon wireless. I hope the standard of service stays where it is--high and consistent.
Hi, Nancy! We're pleased you're enjoying your PureTalk service and saving money each month! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 6, 2023
From the initial interaction with the representative to making calls and sending/receiving texts, my experience with PureTalk has been excellent. I was with of the "big" carriers and PureTalk coverage has been every bit as reliable and at a much lower cost. I also like that I am doing business with a company that has a similar life view as I do. Very happy with the switch!
Thank you for making the switch to PureTalk, Robert! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 6, 2023
We where happy at 1st to change over to PureTalk as the price was a lot better than our previous carrier. But after a short period of time everyone in the household started to complain about the service that just didn't work very good. Another problem is that instead of sending and invoice with email they just send an email and text stating cancelation. This is super annoying! When we call the last 3 months in a row we get a different answer as to how to fix this. We will be changing companies. Thank you. Brian **.
Hello, Brian! We're disappointed to hear that you're experiencing service issues. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Regarding the billing reminders, you may enroll in autopay by logging into your Account Portal and selecting the Billing tab. If your account is not enrolled in autopay, a payment reminder may be sent via email or text message after a payment is not made on the billing date. Please accept our apologies for any inconvenience you may be caused. Thank you for being a valued PureTalk customer, we truly appreciate your business!
Reviewed March 5, 2023
The phone service is great. But the ads are just Horrible and there's no way to get rid of them other than having to go ad free. And I'm not going to do this. Hate to stay. But I've never had this problem before.
Hello, Greg! We regret to hear that you're receiving ads. PureTalk does not put ads on your device. If referring to promotional emails, you may unsubscribe at the bottom of the email or mark the email as Spam. Are these ads on a particular application or on your device? Unfortunately, we are unable to control in-application ads. Please accept our apologies for any inconvenience you've been caused. If you have any further questions or concerns, you may reach our Technical Support department directly at 1-800-768-4360. Thank you for being a valued PureTalk customer, we truly appreciate your business!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com