PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Nov. 29, 2023
The person who helped me was patient, respectful, and easily understood. It was as I'd hoped it would be, an experience that was easy, efficient, and painless! On the other hand, why in the world am I subject to Terms of Use and a non-incentive affirmation merely to provide PureTalk with my feedback???
Hi, Steve! We're happy to hear you had an excellent customer service experience, as this is our top priority. Customer feedback is vital to us, as it helps us to improve the PureTalk experience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Pure Talk has provided us the best service we have ever had at the best price ever. We were with one of the big companies for many years and we were never treated as a valued customer. We switched a couple of years ago. Pure Talk made it easy to change and treats us right!
Phenomenal, Linda! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
It is better than the service I previously had and much less expensive. I now use my phone for streaming and web surfing, both of which I would never do before this. I only would do that when connected to wi-fi. Now while on the road I can search local gas prices if I need to. I stream when I'm stuck waiting somewhere. I love that.
Hi, Kenneth! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I first learned about PureTalk, years ago, by the mention by Clark Howard on radio. Soon afterward, I began using your service. My wife moved her plan to my account to get the advantage of the multi phone discount. Many years later, I have a total of six family phones on my account. I still am convinced Pure Talk is the best and most economical service available. In addition, you have added now benefits without increasing costs. Just great!
Thank you for switching to PureTalk, Paul! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Great veteran owned company, everyone in the company that I spoke with, understood my questions, and I understood their questions. I highly recommend everyone switch and save money. Also, get great customer service from people who want to help you with any questions and problems you might have with your cell phone, they also have a variety of cell phones to choose from if you need a new cell phone.
Wow, Danny! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The quality of service is NOT quite what I had with AT&T and you are supposedly using the SAME network. Often, calls between my wife & myself are sporadic or have "buffering" (?) issues - ESPECIALLY when using FaceTime --- WHEN the call goes through. NOT planning on changing networks, however, if we ever miss an emergency.... THAT could persuade us.
Hi, Danny! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I was recently deer hunting in Gays Mill, Wisconsin, and could not get any service for phone calls unless I was in my tree stand, on top of a huge hill. Last year I had Verizon, and I could make calls from town, the restaurant, and where I was staying. They even had wifi at their house, and I still couldn't make a phone call. I'm not very happy with that.
Hi, John! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I seldom use my cellphone other than when I am out of the house. That is why I have chosen the least expensive plan. It would be nice, however, if the minutes would accumulate in the event I were to need to use more occasionally. In two years, that has not been the case. Thank you, Dan
Hello, Pastor Dan! Currently, minutes do not roll over for our AMAC plan. Please accept our apologies for this inconvenience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been very pleased with PureTalk. If I was to say one thing that kept me from giving 5 stars is that it is very frustrating trying to talk to someone at pure talk that isn't very good with English. That has happened more than once. Other than that pure talk has been great.
Hi, Warren! We're happy to hear you're enjoying your PureTalk service. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I already told some that I'm not impressed. Voice mail sucks and my "5g" service is very spotty at work and it seems that if my phone can't connect to 5g it won't connect to anything. When I had T-Mobile I paid just as much and got better service. You claim to be just as good but you are not. You claim to have as good service but you don't.
Hi, Douglas! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
So far everything is good, have not had any issues. Customer service is fantastic. Answered my questions before and after signing on. I do only get 2 bars which is surprising since I live next to the expressway where towers are located. Have always had that problem with AT&T. I do wish current members could get discounts on iPhones. I need a new one.
Hi, H Gregor! We're thrilled to hear you're enjoying your service and receiving great customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Hey, I do appreciate the decent service at a reasonable price. I also like the fact that you can get credit when you refer someone else to the phone plan. However, I wish you could change the amount paid so you can pay ahead by a couple of months if you get some extra money.
Hello, Dustin! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Product Support with inferior phone products (Blu G40), Product Support is non-existent with respect to problem resolution, also product knowledge is lacking on Blu G40. If you're Really concerned Do Not offer inferior performing products! Everyday owning two Blu G40s is strenuous! My requests multiple times to Product Support for replacement of these inferior phones was a complete waste of my time and effort.
Hi Dino! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Though our Customer Service team is always happy to assist you by phone, you can email us using our Contact Form at https://www.puretalk.com/contact and via Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, which has always helped us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I called regarding my cell phone and it possibly being obsolete, for latest software updates. I learned that was the case. Since that was the case I inquired about the possibility of purchasing a new one from Pure Talk. The answer was you do not have any sales/specials at that time. We signed off very cordially. Thank you. Bill
Hi, Bill! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
PureTalk provides great service at a very reasonable price. I was with another cell phone carrier for more than 20 years, and I was paying more than twice what I am now. I'm sticking with PureTalk! I've had very little interaction with customer service, but when I have, they are very friendly and helpful.
Thank you for switching to PureTalk, Jeanna! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We had some trouble when first switching providers, but when we called for customer service we were helped by courteous, patient, and knowledgeable staff. We have been very pleased with the coverage. Because of this "one thing", I will not give PT five stars. One thing that makes me very angry, this new $2.12 service charge that you won't come right out and admit OR add to the monthly bill. Yes, it may be required by the US government, but fess up, explain it, and REALLY add it to our bill since we apparently HAVE to pay it anyhow! And yes, I'd love an explanation- in English!
Hi, Beth! Although we're happy you had an excellent customer service experience, we're sorry to hear that the taxes on your monthly billing are unclear. Please accept our apologies for any inconvenience this has caused. Beginning October 1, 2023, PureTalk will charge a Recovery Fee for all customer transactions. The Recovery Fee is charged to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. It also incorporates a flat fee per transaction to cover additional administrative fees. A notification of the upcoming change was sent to your email on 09/01/23. To learn more, you may visit https://www.puretalk.com/terms. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Great company, excellent service, at a great price! PureTalk has provided an excellent service that's equivalent or better than other national brands that I've used in the past. I've been very satisfied with this service provider over the years and have no complaints. I'm very happy that I gave this company a try.
Hi, Jimmy! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
All good. PureTalk is customer-friendly, costs less and supports people we can count on to NOT support things we don't believe in. Our 21-yr.-old son has his phone with T-Mobile, but we're eager to change that very soon. I'd also like to talk to someone in PureTalk's marketing division, because I have an idea that's worth considering.
Hi, Roger! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. You may contact media.inquiries@puretalkusa.com to relay your suggestion. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am extremely happy with the price and unlimited terms of my Pure Talk program. I am not as happy with frequent dropped calls. I almost never had dropped calls with the much more expensive Verizon program I had. My friends on ATT or T Mobile do not have these dropped call issues.
Hi, Laurence! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I swapped to Pure Talk from Google Fi. Data coverage under Fi was unsatisfactory and I have not had that issue with Pure Talk despite living in a more rural area. Customer service and tech support have both been superb in assisting us with phone issues. The value for service has also been acceptable and highly competitive with other service providers.
Hi, Craig! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I like PureTalk and the service they provide. Their support has been helpful when I have needed it. The only thing I don't like is the requirement that the bill must be drawn by them from the user's bank account, rather than me setting it up to autopay from my bank.
Reviewed Nov. 29, 2023
Never had a problem changing over to PureTalk. In fact that took less time than when I was with ATT. Customer service is great and my service has not changed at all since I became a customer. Still get really good service. I like how easy it is to contact customer service and get help anytime I need it on my account. The waiting period is very short when I call before I am connected with a live agent. The cost of PureTalk is less than half of what I use to pay ATT. I really like that Pure Talk is veteran owned and operated. It feels nice to taken care of by people who really care about this country.
Hello, Christine! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have 2 phone lines. Great service. Patriotic company. Customer service in USA. Happy to be on PureTalk. Veteran owned. Coverage is great as I live in a rural area. I will add a third phone line once my work does not provide a phone anymore - when I retire. I highly recommend PureTalk to my family and friends. I have a son in the military, once there is more coverage internationally, he may switch as well.
Hello Todd! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Had a great experience. All employees were easy to understand and very knowledgeable the price and savings are wonderful. I appreciate the note before our monthly fee is taken out of our account. Hope to upgrade our phones soon. We have never had a problem with our network wherever we travel. Always great coverage and easy access. We have told many of our friends and family how happy we are with the service and price of Pure Talk. The great cost of doing business with Pure Talk is the biggest reason we decided to try them and have been pleasantly impressed with the savings and hopefully the phone upgrade in the future.
Hello, Gail! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
The phone we are ordered we can not hear on it. We have it turned up to 15 but still have problems. Also we have called twice to find out how to transfer number from old flip top to new flip top and got two separate answers neither worked. Please advices us on what else that can be done so maybe we can get better volume on this phone.
Hello, Judy! We're sorry to hear about the issues with your device volume. You can return your device for a full refund within 14 days from the date of delivery. Please see our Device Return Policy at https://www.puretalk.com/return-policy for more information. Also, all phones purchased from PureTalk include a one-year manufacturer warranty. You will need to contact the device manufacturer to determine the coverage details. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Very happy with Puretalk. As described by Hannity and Levin. Unhappy I could not get the phone # I wanted ported over. But, oh well, what the hell, right? Very good service in all locations. No interruptions anywhere. No need to call your customer service # for any reason. Be happy!
Wow, David! We're delighted you've received such excellent service since switching! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have experienced good service with Pure Talk. I have not received my veterans discount. Keep up the good work. I would like to wish your whole organization a blessed holiday season and a very happy new year.
Hello Todd! We're delighted to hear you're enjoying your PureTalk service! We offer a 15% military discount for all active-duty military and veterans. Active Duty Members can email their full name and date of birth to receive the military discount. Retired/Veterans (Non-Active Duty) - send a copy of their DD214 form (with redacted SSN), VA ID card, or a State Drivers License showing their veteran status. You can email your information to us.military@puretalkusa.com. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
As an AMAC member, I had heard about PureTalk for some time, then finally decided to switch. We replaced service for our 2 cell phones and for our home phone. PureTalk sold us a Nokia phone to replace our home phone and helped us port our numbers to PureTalk. The Nokia phone is OK, but our old phone used to tell us who was calling instead of just displaying a number. We miss that feature, but the service is great!!
Hello, Ron! We're delighted to hear you're enjoying your PureTalk service since switching. We regret to hear about the issues that are occurring regarding Caller ID. The Caller ID should display as Wireless Caller and your phone number. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Overall I am satisfied with PT. But, the reason for the 3 stars is your not allowing someone to text with over ten people. If you are dealing with a group it leaves you out, i.e. big groups like family, church, business. What's up with this, Another problem. I tried to call twice last week to talk to a service agent and never got an answer. I was looking into buying two new phones.
Hello, Clifford! We're happy to hear you're enjoying your PureTalk service. As an existing customer, you can log into your Account Portal, select Replacements, select a phone number from the drop-down menu, and select a device. At this time, PureTalk allows up to 10 recipients for group text. We're always working to add new technologies that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Needing a new phone, I contacted PT because I have been with them for 5 yrs. The deals were Bait & Switch like, and not great at all. After paying for more than I had hoped, I found it will likely take 4 days to get it so, I am without a working phone for 4 days. And, I found out by chance that I am eligible for Vets discount. Not overly impressed.
Hello, Free! Thanks for your service! Please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account. To receive the device discount, you must activate a new line of service. We do have financing options available! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I had received threatening texts about cancelling my account from PT and this does not make me very happy at all. As well I believe I am being overcharged for some of my account. It seems to me as I have done some checking around that I can get a better deal with Patriot Mobile.
Hello, Doug! We regret to hear you're unhappy with the payment reminder notices. Please accept our apologies for any inconvenience caused. Our automatic billing system will attempt to process a payment for seven days. After the seven days are up, the account is at risk of being deactivated. You may review your billing invoice and tax breakdown by logging into your Account Portal and selecting the Billing tab. Thank you for being a PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
In our travels in our state and down to Florida we were unable to use Google maps for navigation because we could not get enough priority to receive a signal. This is a major concern for us. We are considering changing carriers.
Hi, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
In several areas I have spotty service and when go from wifi to just mobile my calls drop as soon as the other person or I pick up. Then I have to restart my phone to get it to receive or make calls. While with Verizon I had none of this issues.
Hello, Bruce! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Please accept our apologies for this inconvenience. For optimal service, ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I changed to Pure Talk and have been very pleased with their performance. Recently they also added free international calls to certain countries and as I have family that live in the UK. This was a HUGE plus for me. I would recommend Pure Talk to anyone looking for reliable low cost and consistent service.
Thank you for switching to PureTalk, Michael! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
"Dear JON, Thank you for being a PureTalk customer. Because we value your feedback, we hope you will take a few minutes to share your experience with us." You asked so I will tell you. Having been a long time customer of Verizon I heard the promotion on Sean Hannity's radio show. Being a veteran I signed up. Coverage service is below less than what I received with Verizon as I am now on the AT&T network which in my area is substandard vs. Verizon. This is not a deal breaker but the difference is notable. A deal breaker is the most recent revelation that AT&T is collaborating with the Federal Government by providing public phone data to be processed and analyzed. It appears the Executive Branch has implemented a work around of my Constitutional rights. This information should alarm everyone.
Hello, Jon! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I have 5 house phones connected thru my internet service. I have had no problems with local or long distance calls. I am very satisfied with the service and cost and I highly recommend True Talk service,! If you are looking for great phone service at a reasonable price, Pure Talk is the answer. Give it a try, you will be glad you did. As you can see, I did and I am!
Hello, John! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
When we changed from Verizon it was simple and seamless. The instructions were easy to follow, We cut our phone bill more than in half. The only time we had to call custoner service, they were very helpful and resolved our problem straight away. Verizon continues to send emails offering us deals if we change back, but why would we. Very happy!
Thank you for switching to PureTalk, Rick! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Nov. 29, 2023
I initially called to sign up with PureTalk in July 2023. I received a postcard from AMAC advertising a free phone and paid membership if I chose an unlimited plan. When I called the rep said they have ended that special! I was put on hold numerous times while he spoke with a supervisor. He offered me a new plan with a new special that I was required to pay a discounted portion of the cost of the phone. I agreed. I was told I will be charged once I activated the phone.
Due to travel and issues with my current phone, I didn't activate it until August. I had questions while activating the new phone so I called pure talk. I explained my charges and the rep said in July the special was still going on with AMAC! I could have been offered the original offer, not the new special and a different phone. I also was not made aware of the 30 month contract I was under with the new offer! I am very unhappy with the customer service. It's very disappointing that I can not recommend pure talk to others. Mostly because I believed in the philosophy of pure talk. I've heard numerous conservative talk shows endorsing pure talk. Oh and my phone is the worst phone I have ever owned!
Hello, Jamie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. The 30-month conditional sales agreement terms are verbally agreed to at the time of purchase. To review the terms of the agreement, you can log into your Account Portal at www.puretalk.com. Once logged in, select the 'Billing' tab to view the agreement in a PDF format. -C.H.
Reviewed Nov. 29, 2023
1st time I was asked to review this product/service and I have nothing but praise for this company thus far. I'm enjoying the service and the changeover was handled smoothly. I also am in agreement with this company's corporate attitude. I would recommend this product to anyone who isn't "woke" or to someone who is trying to wake up.
Wow, Darrell! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Couldn't be more pleased. Have never had an issue with the service and your customer service people are so pleasant and easy to understand. Had an issue with my iPhone and they immediately diagnosed the issue and set me up with Apple. Just love PureTalk. I recommend Puretalk to everyone!
Wow, John! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Not the best cell phone service. I barely get one bar on signal strength and I live in an area where numerous AT&T customers live. I can take my cellphone, an Apple 6S, to their home and get one bar of signal strength and the neighbor is getting full signal strength. Lots of my incoming and outgoing calls fail and voice quality is not optimal. It’s like my signal is being throttled by AT&T. I only use Pure Talk for home service and it’s barely acceptable. Might have to change service if it does not improve. Only costs $18.50 per month but my main complaint is lack of reliability.
Reviewed Nov. 29, 2023
I was told I had high speed coverage in my area but I haven’t had high speed since I switched to PureTalk. I’ve driven across four different states and still never seen high speed. I don’t know if my phone just doesn’t do good on AT&T towers but it was way faster on Verizon.
Hi, Robert! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
When I became a Pure Talk customer the computer said my phone was compatible. When I got the card Technical support said it wasn't. I was connected to another person to possible purchase a phone. She was able to connect me. After a month the phone didn't work and I was told again it wasn't compatible. While waiting for a supervisor the phone started working again. I would purchase a phone from you BUT I will not pay a price other than new customer. I will go to another company before I replace a phone that works on another network and was told it was compatible on yours.
Hello, Doreen! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. A private message will be sent regarding your account.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
PureTalk is very reliable and affordable. Their website is easy to use and there are lots of options to customize your phone plan. My daughter bought her phone from PureTalk as well. Delivery was fast and it was the best price. We are very pleased with their service all the way around.
Hello, Sarah! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Service is excellent. Phone purchased through Pure Talk, Nokia 2780, sucks. Cheapest construction I have ever seen. Cracked and broke at hinge. Nokia wants shipped back. Cannot be without a phone for the weeks that it will take their repair facility to diagnose and decide if/how to fix. Using a broken phone. Now having to shop for rugged flip phone that will add to my expenditures around $200. Not fun.
Hello, John! We're delighted you're enjoying your PureTalk service. We regret to hear about your experience with your device. A replacement device may be purchased from PureTalk or a third-party retailer. Please ensure the phone is 4G or higher, VoLTE capable, and uses the GSM network. We cannot guarantee services from a device purchased from a third party. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I needed a new phone but since I already was a Pure Talk customer I couldn't get the $50 phones. And the phone that I wanted you were almost $50 higher than Amazon. It was very disappointing. It seems to me that as a customer in good standing for going on 4 years you could cut me a little bit of a break. I have been happy with your service. There have been times when I don't have service but everybody has that problem. I was surprised when I was in Canada in October that I had no service. I thought I would but I guess that's an additional amount of money that needs to be paid. Since I was only there one and a half days, one night it wasn't worth it.
Hello, Rita! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. PureTalk now offers international roaming while traveling abroad. Once you log into your online portal, you can purchase a one-time roaming or recurring credit. We have provided a link below for more details at https://www.puretalk.com/international-roaming.To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Your company has been very prompt and courteous in serving my account and explaining any issues that are resolved quickly. A+. I have been a member for several years now, and believe that I will continue having only the service, but eventually, a new phone, too. Good job, and great work! Happy holidays to you and your colleagues.
Thank you for being a long-time customer, Herb! We're delighted you've received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I appreciate your service. BUT, you only offer free or heavily discounted phones to new customers. Old customers need upgraded phones also. I am a loyal customer and will continue as one. I just don’t like or appreciate that as a loyal customer I will have to spend 100% more than a new customer who may quit PureTalk after the phone is acquired.
Hello, Rick! We're delighted to hear you're enjoying your PureTalk service since switching to PureTalk. To receive the device discount, new/existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Very disappointed with your service, my unlimited Internet, was always limited, after premium would go up, shortly after my payments, my unlimited high speed Internet would run out, you said no one could actually give full hi speed Internet. Well after I left you all I now I have It Cricket, as advertised full unlimited high speed Internet, only 55.00 dollars monthly, never runs short, always high speed, thank you James Rodney **.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. Once you reach your allotted high-speed data, the speed throttles to 256kbps. The data speed is slowed instead of charging our customers for overage fees. Thank you for your feedback, which has always helped us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I have been enjoying using PureTalk for several years and have had no problems. PureTalk has been better than all the other companies I have used since beepers were invented. The customer service has always been courteous and helpful. Thanks very much for the great quality of voice calls and the steadfast data.
Thank you for being a long-time customer, Eric! We're pleased you've been enjoying your PureTalk service since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
The best thing I can say about Pure Talk is that I never think about them. Everything works as it should and the monthly costs are more than competitive. Great Company! Oh, yeah, and they are veteran owned-the cherry on the top! Keep up the good work. I tell everyone about how good you are and how happy I am having you as my cell phone provider.
Hello, John! We pride ourselves on being a veteran-owned business. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Relatively satisfied. We wish our monthly bill was just a bit lower, and that we also would've been given a free phone like new subscribers were! Other than that, we've been pretty pleased with the service. We're also please that Pure Talk is operated by Veterans and very conservative-friendly. Keep up the good work and looking forward to future improvements.
Hello Karla! We're delighted to hear you're enjoying your PureTalk service since switching. You are more than welcome to upgrade or downgrade your plan at any time. You may log into your online account by visiting our website at www.puretalk.com to make the necessary changes. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I requested roaming services while on a cruise ship. Had it added but didn't seem to help service. On return home, requested credit for the service and was told credit would be given. Credit was given but was $4.00 short. Was told the $.4.00 credit would be given on next billing. Waiting for that credit due any time now.
Reviewed Nov. 29, 2023
My phone was not working from Nov 19 until Nov 22nd. I contacted Pure Talk online and only received a generic answer on numbers to call for help. If I could have called those numbers, I would not have needed your help. I also tried to order a new sim card because I thought that might help but it would not go into a cart. I got the same "call these numbers" response.
Hi, Angelika! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
The last phone which I purchased, a Galaxy A3os, is one of the worst phones I've ever owned. It's extremely slow and constantly requires updates. Also, Pure Talk only gives deals for new customers. Rarely ever for existing customers. You should give existing customers a break on their bills based on longevity. Perhaps on a 6 month increment basis.
Hello, Jason! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
When we are not using Wi-Fi. The ”service” is very bad, most of the time. Little or absolutely no connection at all. At times my wife’s number doesn’t connect when mine does!! Aren’t we supposed to have some bars that work when we are not using a Wi-Fi ??? We are about to cancel and go back to our previous carrier if this doesn’t get better.
Hello, Victor! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Call Lynn. Spoke to Gage, who in turn sent me to customer service. He was really nice. Pure Talk is lucky to have him as well as the next person I spoke to was Halle. Love this company. Absolutely fantastic that it’s a Veterans driven. They keep treating the customers right in the employees right. I’m a very happy. customer.
Hello, Diane! We're delighted to hear about the incredible assistance Gage provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have had nothing but a great experience since signing on with Pure Talk. Very reliable service. I greatly appreciated the increase from 6 to 10 on my GB's. It was a very unexpected increase on my plan. You don't get increases that large on anything these days considering the current state of economics.
Wow, Laurence! We're delighted to hear you're enjoying your PureTalk service since switching! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Onboarding was smooth and continued service has been great! Billing is flawless and there have been no interruptions in service. Customer service personnel have been fluent in English which makes it easy to do business with. Only time I needed to communicate was to remove insurance that I did not want after signing up.
Thank you for switching to PureTalk, Kenneth! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Nov. 29, 2023
How can I give you a rating? I use PURETALK, I pay the monthly charge, I forget about the fact that you are in the background for the next month and everything goes smoothly. Keep up the good work - I've been a happy Puretalk customer for years. I haven't had to contact you about problems, so I can't rate you on that score.
Thank you for being a long-time customer, Jack! We're pleased you've been enjoying your PureTalk service since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
The price is average, about $15 less than AT&T however the coverage isn’t as good as AT&T. I’m a truck driver so travel the roads. Couldn’t get a data plan for my iPad because of iOS version, however AT&T can provide a plan for my iPad. Still evaluating whether I’ll stay with PureTalk.
Hello, Michael! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I love the price and service. The reason The reasons I Chose PureTalk was the price, it was an AT&T tower/service, and I thought it would work in the Gulf of Mexico where I work on the oil rigs. It doesn't. It doesn't work off the AT&T oil rig towers in the Gulf of Mexico which is a major disappointment.
Hello, Coy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Service has been good, even for our son living off grid in Washington State! We were able to add more data to his plan so he could do virtual college classes in a national forest. There have been just a couple technical or service glitches, but these have been handled politely and professionally. Really happy to be PureTalk customers!!!
Hello, Ginny! We're delighted to hear you're enjoying your PureTalk service since switching. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I switched to Pure Talk a couple of years ago after retiring and giving up my work phone. It’s been a great experience. Cell coverage is excellent. Customer service is wonderful. The price is great and has not gone up, and I was surprised to find out my data plan increased for free. My only complaint was attempting to use my phone in Mexico last year. It didn’t work even after I added coverage. I’m still sticking with Pure Talk!
Hello, Jeanna! We're delighted you've received such excellent service since switching to PureTalk! We're sorry you experienced issues with your PureTalk service in Mexico. PureTalk now offers international roaming while traveling abroad. Your plan includes up to $20 in International Roaming credits. If needed, you can purchase a $10 add-on for International Roaming through the Account Portal. Once you log into your online portal, you can buy a one-time add-on or monthly recurring. Also, please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. We have also provided a link below for more details at https://www.puretalk.com/international-roaming. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
From the day I placed my order to today it has been a excellent relationship. I would change nothing. Phones are great service is great and I am always notified when the bill is due. Have told my friends and family about Pure Talk. Hope some of them switch and feel as I do about your service.
Wow, Don! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I needed a new cellphone number as my old service would not port over my old number. I could not receive or send text messages or make or receive phone calls. After Crystal found out I had split service, she walked me through the process over several days and I have my new number and everything is working fine.
Hi, Andrew! Although we're sorry to hear you experienced issues with service, we're happy to know our support agent, Crystal, was able to resolve it. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The reason I switched is because of the abysmal service I got when I lost my Trac-Fone. They asked me for the last three people in my most recent calls. I said I can't, I don't have the phone. They would not verify my account any other way. Bye bye!
Thank you for switching to PureTalk, James! If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I love Pure Talk. I have not had a dropped call since changing to this service. I have had this service for a while now. The money I saved is significant compared with my old company. I have and will recommend this service to all my family and friends. Thank you so much for this affordable service.
Hi, Doreen! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We left Verizon probably a year ago or more and switched to PureTalk. I'd say for the value, we are really pleased. The cost is less than half of what we were paying with Verizon for the same service for 2 phones. With that said, we have noticed some differences. It seems like in some areas in Arizona, our home state, that coverage was a little bit better with Verizon. We also have pretty frequent delays with text messages, where they arrive hours after they were sent. Not sure what causes that. Overall for the savings, we are still happy and plan to stay with PureTalk, but it would be nice if some of those issues were resolved.
Hello, Karl! We're sorry to hear that you're experiencing service issues in Arizona and with text messages. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I finally have great service and am very pleased. What can I say? I just really like having no dropped calls and able to watch my Friendly app with no buffering. I also like talking to a person who speaks English when I have a question. And I like not supporting the woke agenda. My husband is a navy vet so I love this. company
Hi, Barb! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Couldn't text or call on the phone. Phone went to SOS mode. When I was able to finally call your rep talked me through resetting the phone. She said it will shut phone off and if problem continues to call back. Phone went back to SOS mode and I could not call back but when I did I was on the phone with different Rep and I tried to input wifi and password and did not work as I reset my router earlier and it went back to default mode and then used the wifi and password on router.
My IT guy was here to work on another item today and the phone started doing the same thing. He explained to me that it is the service that I am having problems which is Pure Talk. The second rep did say that there was an issue in my area yesterday. My IT guy said it's unusual to have service issues for more than a day. So I will give it one more day and see how it goes. I have not been having but only a couple of small issues since I got this service and will let you know how it goes. Thank you.
Hi, Jim! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We switched from Tracfone after several years of adequate service. I was pleased to do business with a company that shares my conservative values, plus being a veteran owned company. I signed up for the minimum plan, unlimited talk and text plus 2GB of data. Recently, I heard Sean Hannity mention that PureTalk increased the data on all plans by 50%. So I called 611" to see what new data limit was. 5GB! Outstanding support, and the customer service folks speak English as a first language.
Thank you for switching to PureTalk, Robert! We're excited to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been a PureTalk customer for about three years and have been very pleased with the service, support and pricing. I would certainly recommend PureTalk to a friend or a family member. I have had no concerns since I became a member.
Thank you for being a long-time customer, Jim! It's fantastic to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I called the 611 number we had wanted to get more data added. The agent was very helpful, spoke clearly, & was very polite. Since then, I went to the website to upgrade again. In the past I had contacted them, always by phone. They are always polite & helpful.
Hello, Larry! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Our family has been extremely happy with our cell service, coverage, and the savings is helpful in struggling times! When traveling we have not had any troubles with coverage and if we run out of data, it’s been easy to add extra for the rest of the month! We recommend PureTalk!
Hi, Renee! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Made the change to save some money and try to get better coverage for my rural area. IT WORKED! When before I never had more than 2 bars, now have a consistent 4 bars of coverage. Now I have the Best of both worlds: paying less per month and getting superior service everywhere in my rural area!
Hello, Sue! We're thrilled to hear you're taking advantage of our affordable prices and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have recommended this phone company to my family and friends and many of them have hopped on board. I am nothing but super pleased in my service and my connections and I thank you for offering such an affordable service on people that are on limited incomes, merry Christmas, and a happy Prosperous New Year!!!
Hi, Joyce! We're happy to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
All good, very good. I only wish my wife could be grandfathered in along with me as I have been into the lowest/$10.00 per month plan. We called months ago just after you raised the bar. Any chances yet? We would be very grateful if so.
Hello, Jim! We're happy to hear you're enjoying your PureTalk service. Unfortunately, we no longer offer our $10 retired plans. Please accept our apologies for this inconvenience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Updating my credit card information and had to speak with customer care representative to delete the existing card and add the new credit card. The person assisting me was very courteous and efficient. The only frustration was waiting on hold for someone to answer my call. That would be my recommendation for improving your service.
Hi, Ray! Although we're happy to hear our support agent provided a great customer experience, we're sorry you experienced an extended wait time. Please accept our apologies for this inconvenience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Very happy with your talk. Great service. Great coverage. Love the fact that it’s pretty hassle free couple times I needed to call. I got a real person that was very helpful and resolved my issues. Thank you for your great service. I highly recommend to friends I speak to.
Hi, Joseph! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Cancelled service, as we were NOT informed, prior to activation, that Pure Talk piggybacked on AT&T's network. When we first moved into our current home (approx 5 years ago) we had AT&T as our provider for years. Upon our move their local service was poor at best. Upon activation with Pure Talk the best we received at our house was 1 bar, if we were lucky. This is not acceptable and upon inquiry was informed of the AT&T relationship. Very disappointed, but had to switch to be able to make and receive calls consistently.
Hi, Thomas! Please accept our apologies that you were not informed that we use AT&T's GSM network for our service. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
It’s good every time I call. Online tools are convenient to explore. Plans are easy to be updated and more data can be added upon request. Free International call is fairly good too. If in the future, the international phone call or WiFi can be more convenient, that would be great. Thanks.
Hi, Yanmei! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
A few weeks before I went to Mexico, I made several calls to PT to ensure good service while there. Once there, it took several phone calls over several days to get service. I am a realtor and lost a $3.5 million listing. That was a $90,000 lost commission because the phone service was terrible and would not work. Tech support was nonexistent. I almost switched to a big provider while there. It was a nightmare. Service in USA is fine.
Oh no, Briant! We're sorry to hear that you experienced issues with service while in Mexico. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Service has been good so far. Banks do not recognize PureTalk as a cellular company. Banks want to know what towers you use. I net show ATT but that was not acceptable. Total cost is slightly higher than quoted.
Hi, John! We're happy to hear you're enjoying your PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
From my initial call to you, through setting my phone up, then purchasing a new phone and on to today...your customer service has been exceptional. I heard about you while listening to Mark Levin's radio show. He mentioned looking at my bill for the data I use against what they charge me for. I was shocked...I was using under 4 gigs and they charge for 65! I cancelled AT&T & signed up with you right away. I'm a huge supporter of our veterans and military community. Knowing you're a veteran owned company was what cinched it for me! I tell everyone about you!
Wow, Maureen! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Puretalk has been an excellent service for a fantastic price. I have no need to look elsewhere for a different service. Whenever advertisers from other companies ask me what service I have, I tell them "Puretalk" and they say, "Oh, we can't touch that." I also appreciate that they aren't forcing any weird beliefs down my throat.
Hello, Michael! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Only difference between other carrier and Pure Talk is price and lack of local store. I would like information on hot spot and how it can be used. Can it be used with external antenna to extend range in remote areas?
Hi, James! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance with hotspot. Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been very satisfied with the service with Pure Talk. I also purchased a Samsung phone through Pure Talk. My previous carrier was Verizon and quite a bit more expensive. Service in my area is via AT&T, which is good, honestly Verizon was a bit better but not worth four times the monthly rate.
Hello, John! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I want to give it 3.5 stars, but I can't do that. The coverage in our home is sometimes spotty and variable. Since the phone I bought doesn't have WiFi calling, that can make it difficult to use in the house. Outside, we have had no problems.
Hi, David! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
On several occasions, I have lost service allowing me only emergency phone calls. Each time, I have been assisted using some other phone to contact PureTalk. The biggest drawback is lack of hands-on, live, in person help.
Hi, Tim! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I am satisfied with the support and the ease to navigate in the phone service as well as the internet when no computer is available. I am of the older generation and technology sometimes get the better of me. But PureTalk has made it easier and I am impressed with the fact they support our freedoms and those who have served our country. I am glad to be a customer of pure talk and promote the company whenever I have the opportunity to do so. Whenever I have had a problem and called for assistance it was reviewed and resolved.. Their staff is very knowledgeable and helpful in resolving any problems.
Hi, John! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have not noticed a difference between Puretalk and my former carrier. The signal is strong and I haven’t experienced any dead spots. Puretalk is a good company to do business. I am happy that I know my money is used to support veterans and not liberal causes I don’t agree with.
Hi, Donna! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I don't like the fact that you use AT&T. I get a lot of missed calls, more than I had with Verizon. I also have privacy issues with AT&T regarding them allowing monitoring of phone calls without due process. I also don't like the way your message system works. Is there an option to use a different carrier?
Hi, Gary! Unfortunately, we do not offer the option to use a different carrier with our service. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've been with PureTalk for well over a year and have had no issues. I wish I could remember all the additional service things that they have given me at no additional cost for better service! I'm very pleased with excellent phone service at great monthly rates! Their customer service is quick and friendly.
Hi, Tracy! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Whenever I need to call for help, they respond quickly, clearly and accurately and never make me feel dumb. Super service! One of our phones has issues staying on the network and has to be reset. They always make it easy. Great people and service. Will continue to recommend to friends.
Hi, Kristen! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Updated on 01/12/2024: I received a phone from Puretalk and could not get it unlocked to begin service. I contacted Puretalk customer service several times and eventually on 12/1/23, they said they would replace the phone (Ticket **). I called back on 12/15/23 and the customer service agent gave me a new replacement request (Ticket **).
As of 1/12/24, I had not received a replacement phone so I called customer service and was informed - "I'm sorry that ticket was cancelled on 12/19/23. Our policy states that the replacement had to happen within X days." I was never apprised of this rule on the prior calls and I was never contacted on 12/19 when they unilaterally cancelled the ticket. I will attempt to replace the phone through Samsung, but, I am quite disappointed with my treatment by Puretalk.
Original Review: The phone is locked and I have never been able to use it. It serves only as the proverbial paperweight on my desk. I called PureTalk numerous times and they offered no solution. This is now my proposed solution for PureTalk to consider - Can I get a replacement phone sent and I will return the locked out phone?
Hello, Bruce! We're sorry to hear you're unable to use your device. Please accept our apologies for the inconvenience this has caused. If you received a locked device from PureTalk, you may contact our Customer Service department at 877-820-7873 to request a replacement. If the device was purchased through another carrier, you will need to contact them to unlock it. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The price is the biggest positive. The 5G speeds are not impressive, but I haven't had experience with other networks. The lack of ability to integrate voicemail into iPhone is a huge drawback; the voicemail system is annoying and archaic. I would change to another carrier just for this if I could afford to.
Hi, Chad! We're thrilled to hear you're taking advantage of our affordable prices. We offer visual voicemail but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The only complaint I have is; shortly after I signed up with PureTalk for the plan I have, pure talk offered a much better plan offering a better phone and a $35 plan. Mine required a $55 plan. If that plan was available, I would have chosen that one.
Hi, Layton! We're sorry to hear you could not take advantage of our plan and device promotions. Please accept our apologies if this has caused any inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
During two power outages my service was spotty at best. Could not watch local TV for weather updates. Really needed Pure Talk to come through for me and didn't. Also, I'm on a 25.00 plan and my bill was 26.70 ish each month. Now it's almost 31.00. Thinking of changing.
Hi, Patrick! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Started out very good. After 5th call...30 min wait...rep was clueless and then the bouncing around occurred. No supervisor to speak to. Immediately cancelled service the next day. Too bad they had a good thing and Service killed them.
Hello, Harold! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have enjoyed the flexibility of the plans, and I appreciate the work that has been put in to make things run smoothly. The only problem I've ever had with this plan was switching to 5G. I got a new phone in preparation for the switch only to find out it wasn't compatible, thus making it necessary to buy another new phone.
Hi, Jie! We're delighted you're enjoying your PureTalk service. We regret to hear about the experiences you had with your device. Each of our standard plans includes 5G access. However, to access 5G, your device must be compatible with 5G and within a 5G coverage area. You will need a 4G or higher, VoLTE capable, and using the GSM network to be compatible with our services. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed Nov. 29, 2023
My data speed has been slower than when I have Verizon, we have tested it and compared it with my son's phone at the same location both at original data selection and with unlimited data. It would be nice so I can do my work better and brag more about Pure Talk, notable at Costco.
Hi, Rich! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Forced to change providers because of change to 4-5G switch over. Advised 2 weeks prior to. Subscription running out. You wouldn’t release my number to Verizon, had to get completely new number. Cost me $80, to add insult to injury you billed for the next month even though gone over to Verizon. Another $45. I hope gets to top man. Complained fell on deaf ears. Never miss opportunity to tell others at church & work that your company not good for Veterans…. You owe me $125 bucks number was **.
Hello, Hugh! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I had been with Tracfone for 20 years. I heard about Puretalk on Clay and Buck Show. I decided to give you folks a try. Much better reception with no dead areas yet. I bought my wife a new phone for Christmas and will enroll her in a PureTalk plan soon after. By the way, Tracfone will not unlock phones purchased through them. Thank you.
Awesome, Richard! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
I switched to PureTalk because I was losing data before month's end. When I changed to puretalk I went from 5gig with my old service to 10gig with puretalk and I ran out about 1 1/2 weeks before the end month. I called to upgrade and was told I could only upgrade to the largest plan but not until the following month so now I'm paying the same as before I switched. Not happy.
Hi, Alex! We're sorry to hear about all the inconvenience you have experienced with your service. Once you have utilized all high-speed data, the data on your device will switch and use low-speed data, which is about 256kbps. High-speed data is refilled on the next billing date, provided billing is successful. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-on tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Low price and good service, that’s all I need. No one calls me to upsell which is very annoying. Also like that my money is not going to causes that I don’t believe in. The only thing I have had problems with is my voicemail, but it may be my phone not the service. Thanks for not calling me every time you want more money.
Hi, Tim! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
My husband & I started with PureTalk in 2013 when we got our first flip phones from Puretalk. I continue to be very satisfied with the great service. Just this week while visiting my son in CA, as we talked about service, as I told him about it, he said, "I think I am going with them."
Thank you for being a long-time customer, Phyllis! We're pleased you've been enjoying your PureTalk service since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We have been PureTalk customers for years. We have great service and love the pricing. Speaking with customer service has always been a good experience, not like one of those companies where you call and are stuck in a phone tree and never get to speak to a human. I recommend this product to all of my friends and family.
Hello, Shelly! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We get the same or better coverage as we did with our old service provider and at a fraction of the cost. We tell all our family and friends about our great experience. We couldn't be happier. Thanks PureTalk for the great service. Sincerely, Danny **. A very very satisfied customer.
Hi there, Danny! We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Nov. 29, 2023
I only had one problem with PureTalk, and it was when carriers were requiring enhanced sound, and I had a Nokia 2.2. I was told that the Nokia 2.2 was compatible with the new standard, but later found out that in fact it was not, and had to purchase a new phone, that was quite some time ago, and I have not had any problems, with my new phone and the service, always a great signal, customer support is fantastic as well.
Wow, Richard! We're delighted to hear you're enjoying your PureTalk service since switching! We regret to hear about the experience you had with your device. Your device must be 4G or higher, VoLTE capable, and use the GSM network to be compatible with our services. We're thrilled you had a seamless transition with your device and that our support team was able to assist you. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Service is good. Prices are okay. I've been recommending you to friends. I could use more data. I don't want to spend more than I already am. Other providers are now offering packages including unlimited data at a similar price point as what I'm paying. Thanks for all the work you do. I'm glad to get my cell service from an American company.
Hi, Steve! We're delighted you're enjoying your PureTalk service. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-on tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Want to add my wife to my PureTalk account but when talking to at least 4 CSR in two days couldn't log in even giving them my password. One even told me to clear my phone of cookies which didn't work although not sure how to do. Very disappointing so won't change her to the account. Have tried to login since still can't. Not even sure if what my password is as CSR changed it last. If I find something better will change mine also. Would appreciate if this was rectified.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. You could call our Customer Service department to have your wife added to the account; once you verify the account, an agent can add her for you. To log into your account, attempt using a Google browser and inputting the account number instead of your mobile number. -C.H.
Reviewed Nov. 29, 2023
Our experience with PureTalk has been wonderful, service almost anywhere, and helpful customer service. Good, good, good, good, The price per month is extremely affordable. Use the service for my phone as well as that of my wife. She uses her phone all the time as opposed to rarely before under another carrier.
Hi there, Herman! We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We are small business and rely heavily on our phones for day to day operations. PureTalk network services work as expected, the features are good and prices are stable. Customer service when you need them are always available and provide a pleasant easy to understand dialog. Planning to add additional lines and would recommend this cell service to those looking..
Hello, Andy! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
When I signed up for new service I did it because of the 10-12 months percentage off and never received it. I will not recommend your company because of it. I believed you to be ethical because of hearing about your company on the radio. Because the payments are automatically taken I didn't check about the discount, I just trusted your company was trustworthy and would honor the offer. I was wrong.
Hello, Jamie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. Great news! We investigated your account further, and the 10% Off promotion has been included in your billing cycle each month since activation. You can view your invoices by logging into your customer portal and visiting PureTalk.com. Once logged in, select the 'Billing' tab and scroll down to 'Transactions.' -C.H.
Reviewed Nov. 29, 2023
I am pleased with the service. I have called PureTalk with an issue in regard to upgrading my phone. I was not happy with the response from Pure Talk. Their pricing structure is great for new customers but existing customers do not get the same pricing for new phones. They told me in the future they may give the same pricing to existing customers.
Hello Timothy! We're delighted to hear you're enjoying your PureTalk service since switching to PureTalk. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Pure Talk is a great service provider. Customer service personnel are excellent and they are USA based. I have and will continue to recommend Pure Talk to my friends, family, and clients. The best cell or mobile service company I have ever had. Keep up the good work and please don't raise your excellent pricing.
Wow, Samuel! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I am considering switching To another company, because, as I've called in repeatedly about, I'm unable to text my family because they are in a group text of over 12. Every exchange I am left out. This feature should change immediately before you lose more and more and more customers. I also want to get a new phone, but I need assistance in person for someone to help me make sure that I can transition all my files pictures and videos. You do not have a store that I'm aware of where I can go for assistance. I prefer not to do it virtually, that never works out.
Hello, William! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Currently, PureTalk allows up to 10 recipients for group text. We're always working to add new technologies that make it easier to be a PureTalk customer. Please stay tuned for future announcements to come. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I have used AT&T for many years and found that I always had to upgrade every other year to a new plan due to AT&T changing things. With every change came an increase in my monthly payments. I switched to Pure Talk and just love the price as well as the service. No complaints!
Hi, Kevin! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
PureTalk was recommnded to us by our good friends Matt and Emma ** (if you can credit their account for referring us since we missed that part that would be great! They live off Teal Dr in Grand Prairie, TX). We have enjoyed PureTalk these past couple of months. Our service has been great and we are paying roughly half of what we did for AT&T. Customer services is US based and that’s a huge plus for us as well as the company being verteran owned. It doesn’t get much better than that.
Hello, Mattew! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Just have to have a phone that is compatible. But once you do the service is great. The price is awesome and when you call customer service they are American. Well spoken. You can understand what they are saying. Not someone in India or China and you asking what 50 times. And they usually take care and fix your issue. They're great.
Wow, Anthony! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
My experience with PureTalk has been excellent. The billing and customer service is smooth, although I have not had any problems at all. I've recommended Pure Talk to many people who are still wasting their money on those other carriers. I switched to Pure Talk because I appreciate that they advertised on the RUSH Limbaugh Show. RIP.
Thank you for switching to PureTalk, Anthony! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We've had absolutely no problems with Puretalk whatsoever. In fact we've disconnected our landline and rely on our Puretalk service alone now. I'd definitely recommend Puretalk to anyone who is looking for cellular service or thinking of switching providers.
Wow, Thomas! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Service seems OK where I need it. iPhone has poor service sometimes. Previous carrier was better in both areas. Starting to inch up the monthly service price. Last carrier did the same thing so I switched. Will switch again if keep increasing the price. Call in for service get people sitting at home. Not bad so far. They at least can speak English.
Hi, Ray! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. The slight price increase is likely due to increased taxes and fees in your state/city. You can view a breakdown of your taxes and fees by logging into your account. Invoices will be located under "Transactions" under the "Billing" tab. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Puretalk is an excellent service to subscribe to. My connections have been flawless in places that my friends connections have dropped. The only issue I ever had was when I first connected with Puretalk. Their customer service was quick to help me get connected, up and running in no time.
Wow, Doug! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
PureTalk is a great company and would definitely recommend it to anyone. Planning on getting one for my daughter. The service is never interrupted and very good on data. Trying to order before the promotion ends. So please inform me when the promotion ends so I can make arrangements to order another phone.
Hello, Byron! We're delighted to hear you're enjoying your PureTalk service since switching. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
We have two lines currently and have had zero issues with our service. No dropped calls, always good coverage and reception. Seamless switch from our previous provider. Low monthly price, as advertised. Very happy with our decision to switch. We just recommended Pure Talk to our friend. Highly recommend to anyone looking for great service, stellar support, and super pricing.
Thank you for switching to PureTalk, William! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I've had nothing but good service from PureTalk for the last several months. They use AT&T towers So we know how good AT&T is With 5g service. I'd recommend Pure Talk to anyone. Anyone should give pure talk a try. You will enjoy pure talk as I do. Just give it a try.
Hi, Kenneth! We're delighted you're enjoying your PureTalk service and receiving great reception since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I am happy with my service with PureTalk. If we ever have an issue it is no problem to get in touch with tech support. Our service has been good. The only issue if any would be the coverage which is the same as AT&T so there are some spotty areas. Overall I am happy having Puretalk and have told many about it.
Hello, Audrey! We're thrilled to hear you're enjoying your PureTalk service. We're committed to resolving your issue. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I've had good coverage where ever I've been in the United States. I did not have coverage this past summer when I was in Ontario Canada but I never checked to see if it was available. I travel to northern Minnesota often and have never lost coverage, while friends of mine with other phone companies either don't have coverage or it's weak coverage.
Hello, Gene! We're delighted you're enjoying your PureTalk service. We're sorry you're experiencing issues with your PureTalk service while traveling. We now offer international roaming while traveling abroad. Canada is included in our international destinations outside of the U.S. Additional information regarding international roaming can be found on our website at https://www.puretalk.com/international-roaming. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have had major issues transporting from ATT .. This whole experience has been a nightmare… I returned 2 phones to you guys a few weeks ago and have not received a refund as of yet .. The phones were purchased because no one could figure out why I could only text and use date but couldn’t call … I finally figured it out that ATT cut off the number in the middle of the transfer … So the phone numbers themselves were no longer active.. I had you guys just give me 2 new numbers and Returned the phones you guys had sent me, they didn’t work with the old numbers either … I would like to check on the refund if I could.
Reviewed Nov. 29, 2023
I love service, but I want to add one more family member phone and one tablet number to my Pure Talk account. I enjoy the service and the cost of cell service with Verizon is ridiculously expensive. They penalized me for dropping two phones and I am paying way too much for those accounts today.
Hello, Michael! We're delighted to hear you're enjoying your PureTalk service. You may add a line to your account by logging into your Account Portal at https://www.puretalk.com/account/login. Once you have signed in, go to Plan and Add a New Line. Select the plan you would like to purchase and follow the prompts. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
When we started in Sept 2022 with PureTalk our plan was $47.20 monthly total for 2 phone plans. In April 2023 we received numerous texts from PureTalk stating we are going over our data limit. I called PureTalk and they told me I needed Unlimited text, talk, data and I needed 20GB HotSpot. We have been paying $104.40 monthly since April 21, 2023. We are older (in our 70's) and this cost is too much.. We do not use HotSpot. Also, our reception is not good in certain parts of our property. We are considering canceling because of the high cost of our plan.
Hello, Tina! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. To clarify, PureTalk does not send out data usage warning text messages. The data usage warning is a setting you can edit on your device. It does not reflect your usage or what's left in your data service bucket. You can always downgrade your plans to what they were initially and edit those data warning settings to prevent constant notifications. While our customer service team is always happy to assist you by phone at 877-820-7873, we are also available by email at info@puretalk.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
First, I'll say I'm very happy for switching to PureTalk. Their overall costs/signal service has been great. Initially I had difficulties due to a miscommunication when I asked if my current Cell would transfer, a Rep said yes, but turned out it would not due to the type of signal it uses. Then PureTalk had me as a current customer and refused to give me a new customer price on a cell phone, even though I had never used the service yet. Ridiculous yes, and it took me actually a few days until I reached a person who understood the issue and agreed with me.
However, because of the computer system, I was charged for a New Cell from them, and given a discount every month for 6 months to make up the cost. It all worked out, but is silly how a HUMAN can't manipulate the Computer to give the correct output. Then, it turned out, the Nokia Cell I got from them, was such an old version, it was junk. Do NOT get an Old Nokia. I bought a new cell on Amazon, and am Cranking now with a really nice TCL. Bottom line, PureTalk did make it all good. The Cost is GREAT. The Signal service is GREAT. It's saved me Hundreds over the Old Big-Name company we had for to many years. Just ensure the cell you have WILL Work before you agree on a contract.
Hello, Ron! We're pleased you're enjoying your PureTalk service and saving money since switching! We regret to hear about the experience you had with your device. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We're thrilled to hear that our support team was able to assist you. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Your company is everything it is supposed to be. Extremely proficient, customer service is great, reliable phone service and priced way better. I am especially thankful that you are veteran-owned and US-based. Great all around, I always recommend you to friends and family. I’ve heard your compelling commercials on the Jesse Kelly Show on the radio and could not be happier that I’ve reached out and changed my service.
Hello, Guy! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Phyllis
Hello, Phyllis! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We love the service, price and the fact that it is American owned and managed! We have recommended Pure Talk to many family members and friends. Thank you for your service. It helps to reduce costs now that we are retired and have major health expenses. Your customer service is great and prompt.
Hi, Kathy! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I do not like not having unlimited data and will be changing back to AT&T December 4th. My bill will PureTalk USA is 40 dollars higher than AT&T was and a lot faster download speed too… I was misled into believing that puretalk was better than it is… I will never refer puretalk to anyone I know…
Hello, Charles! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Please accept our apologies for any miscommunication regarding our unlimited data plans. Our unlimited data plans include 60GB of high-speed data. Once you reach your allotted high-speed data, the speed throttles to 256 KBPS. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
This was the best switch I ever made!!! So easy to switch and have not had to contact the carrier at all since the switch. No issues with coverage and the bill is just icing on the cake. This is the smallest bill I have ever paid for cell coverage.
Wow, Cynthia! We're delighted you've received such excellent service since switching to PureTalk and are saving money on your monthly service bill by making the switch! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Pure Talk is really good to have. My wife and I don't use our cell phones much but the low prices of Pure Talk make it really nice to have. We are both seniors and we love our phones. We would gladly recommend Pure Talk to anyone. And best of all, they are conservative.
Hi, Kenneth! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Very happy with you and have recommended you to others. But I would like to be able to call internationally. Would it be possible to add a permanent international calling capability? Of course, I would expect a higher monthly charge as a result. I have to call Latin America with some regularity and having the ability to do so without having to enter a password or set up a fund to do so would really help me. Thank you.
Hello, Mark! We're delighted to hear you're enjoying your PureTalk service. Our unlimited talk and text plans now include free international calls and texts within the U.S. to 70+ countries. This feature is automatically enabled with unlimited talk and text plans. You can purchase a $10 add-on for international calling through the Account Portal if you need more credit. Once you log into your account, you can buy a one-time add-on or monthly recurring. You may view the list of free countries at https://www.puretalk.com/international-calling. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
We have outstanding coverage-even on a beach while traveling! We have no dropped calls. We have fast internet while using data and we have more data than we can use a month for a price that’s less than our former carrier. We tell everyone about this company. We love PureTalk!
Hi, Thomas! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have had my questions answered quickly either by talking with a customer specialist or by emails. Because of your excellent cell phone and internet service I have not had to contact you and communicate with a customer service specialist. Pure Talk has been advertising more on the AM radio stations that I, and others, listen to.
Hello, R. Arangua! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I’ve used several other carriers that offer affordable pricing. This one is the best! Covered where I need it and great price! Will definitely continue to use PureTalk and to my friends. Works with all phone types as well, Android, iPhone, etc. I travel a lot, all over the country and it has worked everywhere I’ve traveled. I use an iPhone.
Hi, Daniel! It's fantastic to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Great service! Great value! Very pleased! No need to look elsewhere. Satisfied our needs for basic, reliable and affordable mobile phones. Easily was able to upgrade an older phone at a great price and no increase in my monthly bill. Keep up the good work Pure Talk. Have recommended to friends and family.
Hello, Steven! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I talked with several people but really got the story from Jaylin (sp?) about the differences between my current iPhone and the Samsung 23A phone that I ordered. He provided some very good technical points and that closed the sale. One thing is that when you give a customer 2 weeks from arrival of their new phone, to see if they like their new phone, but only give them 4-5 days to return their current one to get a trade-in credit, that's not a good system. I am not a tech person, but do like to stay in contact with family, friends and customers, so I did NOT "trade-in" my iPhone. Also, you should re-institute that a correct charging cable comes with every new phone.
Hi, Duncan! We're happy to hear our support team was able to assist you with your questions and concerns. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Being a sporadic user of a mobile phone, I had no wish to pay large fees. In searching for a cheap plan that met all my limited needs, I found PureTalk. Customer service answered all my questions quickly and informatively, and this, together with the low cost, persuaded me to sign up. I have had very few occasions to contact customer service since then, but have always found them responsive, friendly and knowledgeable. When it became apparent that my use of their service was so minimal, they suggested an even cheaper plan. That plan is now discontinued, but I was grandfathered in until I decided to upgrade. I've found Pure Talk to be a company that provides a good service, that seems to relish in providing a good service, and which puts the customer's interests first. They have earned my patronage.
Hello, Peter! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The only reason for not giving 5 stars is that from 11/17 to 11/24 my call forwarding failed and voicemails were accumulated on the phone that I was not paying attention to. 7 of 8 of those calls were SPAM --- So if those are somehow identified and not forwarded that is GREAT! However, one was a customer---and I did not get the call. Other than that, I recently switched my mother's service for her over from Verizon to PureTalk, saving her $60/month. She is retired, so every penny of saving is greatly appreciated.
Hi, Terri! Although we're happy to hear you're enjoying your service, we're sorry that your call forwarding failed. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
My wife would like to come over from T Mobile to either her own account or a separate account at PureTalk. The only problem is she wants 3G Unlimited Talk and Text as I have BUT needs the unlimited text for the Philippines. At this time that it is not available. If and when it is she’s coming to PureTalk.
Hi, Bill! Although we do not offer free unlimited calls and texts to the Philippines, our plans include a monthly credit of up to $5. To learn more, visit https://www.puretalk.com/international-calling. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Although PureTalk offers a relatively good phone plan, the customer service definitely needs work and is making me reconsider whether I can remain a customer. Recently, PureTalk had an outage in my area, causing me to lose phone service for several days. PureTalk, like any decent business, should have immediately contacted its customers to alert them of the outage and offer reimbursement/prorated bill for the days during which service was interrupted.
I received no communication from PureTalk, so I emailed customer service to request an adjusted bill. I was told to call customer service instead. That kind of response seems to be a tactic to frustrate customers and cause them to waste more time on a lengthy customer service call so that PureTalk can avoid addressing the problem. PureTalk's customer service has always been poor (long hold times, rude agents, no/late responses to emails, etc.). I will try a new phone company for the peace of mind of better service.
Hi, A A! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We live in a very wooded area and the service is great, never dropped calls and we can call someone anywhere on our property! Hands down best cellular service, pricing and outstanding customer service! Very happy customers for 4 years! We recommend Pure Talk to everyone!
Deborah & Dave
Thank you for being a long-time customer, Deborah! We're pleased you're enjoying your PureTalk service and saving money since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Everything works great. Only drawback is the voicemail. The system is like the old 1980s voice mail. You have to call to get messages. And many times there is no notification of VM for hours or a day or two. This is very frustrating. But you cannot beat the price. Thank you.
Hi, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. We offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. -C.H.
Reviewed Nov. 29, 2023
Thank you for all that you do. Every time I call I always and get Perfection help and everybody seems to be very knowledgeable, and just want to thank you very much. Also want to find out if you all have flip phones? Hope all is well and God Bless. My change over to Pure Talk was very smooth
Hello, Beth! We're happy to hear you're enjoying your service and receiving excellent customer support! We offer two flip phones, the Nokia 2780 and the Schok Classic. You may order a new device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacements tab and choose your line from the drop-down menu. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
No service in Italy in 2023. Thought you covered Europe and were shocked when we couldn't use phone in Rome or Naples or anywhere else for that matter. Very disappointed in the fact that I left my AT&T phone home because I thought you worked on the European continent. When can I expect you to have Germany ready. I travel there in April of 2024.
Hi, Jeff! We're sorry to hear you experienced service issues while traveling abroad. Please accept our apologies for any inconvenience this has caused. We offer international roaming in Italy and 30+ other countries. To learn more, visit https://www.puretalk.com/international-roaming. If you experience service issues, our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I’ve been recommending Pure Talk to our friends. Will never recommend **. Had them, went over usage limit just once shortly after we got it, so they raised their rates. Switched to pure talk, no rate change. Awesome deal for anyone looking for quality service. Don’t really know what to say, you are one awesome company. Thinking God steered us to you. We saw your ads on television, sounded too good to be true. You live up to what you say and advertise. Al communication with your customer service has been very friendly and helpful. Appreciate dealing with people that I can talk to and solve problems. Be blessed and prosperous in life and in the Lord
Hi, Rushton! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Customer reps not helpful at all and then when I asked to be transferred to a supervisor they put me on holdhell. Not at all satisfied when I've never been late with a payment and the fault was with Pure Talk.
Hello, Michael! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've been very happy with PureTalk. No disruption in service, service available nearly everywhere. They raised the data on my plan without raising price. Sometimes text is a bit delayed, but cost is nearly $100 less than my old ATT plan. Yet PureTalk uses ATT's equipment. Bonus, PureTalk is a Veteran Owned company offering a Military discount. I referred my son and got a $10 credit on my bill.
Hi, Deborah! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been pleased with the service and price. The people I have spoke with have been friendly and courteous. They were knowledgeable with the information I needed. I have not had to call for anything in a long time. Keep up the good work! Thanks for the great service and price.
Hi, Plemon! We're so happy to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Was pleasantly surprised when we first signed up at the coverage and low cost. Absolutely great customer service. Anytime I've had a question or problem, they've patiently walked me through it and answered my questions. Got my grandson on our service, and my retired brother signed up with PureTalk as well. Would recommend it to anyone, and have.
Hi, Lee! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Excellent service. Above expectations. No problems. Everything has been exceptional. Would recommend Pure Talk. Very satisfied. Customer service is professional and always successful. A great phone service. The monthly fee is perfectly grand. $30 for text and phone. Can't beat it. Will continue happily with Pure Talk phone service. Give Pure Talk 5 stars
Hello, Cynthia! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
As a retired NYNEX employee I was enjoying a discount on my Verizon mobile service, yet Pure Talk was even less expensive AND with better service and coverage = WIN/WIN for me! I would encourage everyone to compare Pure Talk to their current mobile service provider and for themselves, it's almost guaranteed there'll be no disappointment!
Hi, Rob! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
So my cell service with PureTalk is excellent. I've never had any issues with spotty coverage, even though I drive through some really remote stretches of highway every day. Customer service is always a joy to speak with. I love that I can understand them, and they're professional, while remaining laid back and super friendly. My only issue is with the warranty service. I purchased my phone less than a year ago, and recently began having an issue with the sound that's been documented before with Samsung (and other) phones.
When I called support to see about getting the problem solved, they said I had to deal with Samsung directly since the manufacturer's warranty was still active. Well, of course, Samsung's tech support is in India. They're also not helpful at all, and said I would have to ship my physical phone to them to have them look at it, and that they would charge me if they couldn't find anything wrong! They also refused to provide me with a loaner, and said PureTalk would have to do that because Samsung wouldn't. Called PureTalk back and although the representative was extremely friendly and sweet, he said PureTalk wouldn't provide me with a loaner. PureTalk prides itself on customer service, but I don't feel like this is representative of good customer service at all, and it actually makes me rethink recommending them to others.
Hi, Christie! We're sorry to hear you are experiencing issues with your device. Unfortunately, we do not offer loaner devices for customers experiencing hardware issues. Please accept our apologies for this inconvenience and if you received anything other than an optimal customer service experience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I switched my husband a year ago from Verizon to PureTalk to test the waters… After having excellent service, I finally decided to switch my account (which I use for business as well) over from Verizon. My phone trade in was amazing, the switch was easy and my service did not disappoint. My service is strong and I even went camping two weeks ago and used my hot spot for my RV smart to connect to Netflix for movies. Switch to PureTalk today! Stop wasting money! You will not be disappointed with PureTalk.
Hi, Mikalyn! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I was hesitant to switch cell phone providers after many years of being with the same provider. It was easy to switch to PureTalk and the service is excellent. The only time I had a problem was when I could not reach customer service to fix an interruption in service. Thank you
Marie **
Thank you for switching to PureTalk, Marie! We're happy to hear you're enjoying your PureTalk service. If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I've had Puretalk for many years now and can't imagine ever switching to another carrier. The price is superb, coverage is everything I've ever needed, and now that I'm getting international coverage included for travel I can't ask for anything more. I'll just keep singing Puretalk's praises at every opportunity to family and friends.
Thank you for being a long-time customer, Kay! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Was always very pleased about the customer service and cell service we received with Pure Talk. The cell sites are shared and has great coverage. I love saving money too! By the way, they have real live people who answer the customer service phone calls. I would recommend Pure talk to anyone thinking of having fantastic cell coverage and service. Thank you Pure talk!
Hi, Michael! We're excited to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been with PureTalk for over a year now and I love it. Customer service is excellent, friendly and very helpful. I like that they support our Veterans and use US based call centers. I would recommend them to anyone and everyone who ask me for a good cellphone carrier.
Hi, Constance! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I recently received a new iPhone13 and it took a couple tries to get it set up. The first person I spoke with wasn't able to get it right and the second person wisely passed me over to Tech Support. The person at Tech Support was able to see what had been done, correct it, and get me set up properly. The phone has been fine since. Very happy with Pure Talk! 100%
Hello, Joseph! We're happy to hear you're enjoying your PureTalk service and received excellent customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Updated on 03/22/2024: I have had a good experience with Customer Service when I have called. However, I am extremely disappointed that you still refuse to set up Hotspot capability for Android phones.
Original review: Phone service has been good. Very satisfied. Data is also good and I rarely ever run over my plan. I do, however, have a problem with Hotspot. 3 of the 5 phones on my account are Android and the Hotspot does not work. I have been told by customer service and tech support that is how it is. So, when you added Hotspot to my plan at no extra charge, you gave me a worthless upgrade. Your failure in this area is because you won't fix it, not because you can't.
Hello, Gerald! Although we're glad to hear you're enjoying your service, we're sorry you cannot utilize hotspot. Currently, we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Puretalk has been consistent and has been largely free of technical issues. It has been extremely cost effective. We tried multiple services and this one aligns with our morals and beliefs the best. The online portal has been easy to use and is effective.
Hi, Ryan! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Being in a mountainous area, service can be hit or miss. With Pure Talk, I rarely lose signal and even have signal that many of my friends and family can't get. The pricing is within my budget and I find it to be fair. I have recommended Pure Talk to my friends and family multiple times. I am very satisfied with the customer service, when I have needed to use it.
Hello, Lesley! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Good service overall, definitely better than “woke” Verizon, and I’m glad Mark ** turned me onto your company! However, it’s a tad distressing how quickly the data roaming gets used up and I end up running into difficulties accessing the Web browser and sending texts (especially non-iPhone users). I’ve already upgraded my plan twice and I still run into this difficulty.
Hi, Christian! We're happy to hear you're enjoying your PureTalk service. Regarding your data, we recommend checking the usage on your phone to determine which apps are utilizing the most data. Be sure to restrict background app usage, close any unused apps, toggle mobile data off when not in use, and disable Wi-Fi Assist, as this feature will utilize data when your Wi-Fi connection is weak. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I was with ** for many years. I decided that I wanted to try a new service and came to Pure Talk. Immediately I had a smaller bill than ** with comparable service. I've also had uninterrupted service everywhere I've been (not that I've been everywhere) and I'm thoroughly satisfied.
Hi, Gary! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
If you’re looking for a cell service Company that won’t gouge the pocketbook, Puretalk is the go-to. We have been with them for 5 years with no issues! No hidden charges, no contract, and always able to talk to a live person without hanging on the line for an hour. This CO is great and true. Love that it US owned and founded by a veteran!
Thank you for being a long-time customer, Annette! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I went to PureTalk from Verizon as looking for conservative companies. Helped brother to start his account. Have been very pleased. Thank you for fulfilling my wishes for cellular company. Being a veteran recognized by the company along with great rates and service will give me great pleasure in referring to others as they need.
Thank you for switching to PureTalk, Pamela! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The customer service is always friendly and helpful, the prices are incredibly reasonable, and I have yet to run into problems with connectivity and service. Whenever I call, the customer service reps speak clear English and have always been able to assist me without passing me on to other people. It's been a while now, but I remember the switch from my last carrier to Pure Talk being a mostly painless transition (the pain only coming from the previous carrier putting up a fuss). I would highly recommend this company to anyone.
Hello, Sarah! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
You should offer your loyal customers the same iPhone purchase price offered to prospective/new customers. You are forcing those loyal customers to consider offers made by other phone service providers. I will replace my iPhone 7, but it seems unlikely, unfortunately, that it will be through PureTalk. Please reconsider and thank you.
Hello, Daniel! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. Please know that your feedback is appreciated, as it helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The only issue I have is my wife does not receive text when she on WiFi at the house. Other than that everything seems to be good. I also have been looking to get another phone soon but it seems like I will have to pay full price for it.
Hi, Josh! We're sorry to hear that you're experiencing issues with text messaging. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
So much cheaper than the big phone companies. Decent service, even in rural areas. It doesn’t work in the GOM, but that isn’t a deal breaker for me. My only complaint is with voicemails, there is no way to know you have a voicemail without checking for a voicemail message.
Hello, Lesli! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! We offer visual voicemail but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Great company with good service and great price. No issues with phone service or products. Look forward to purchasing a new phone from you folks someday. Easy access and web support easy billing and payment. That’s it for now. I would recommend to others. I’m done with the review and I like the company and service. Very happy.
Hi, Steve! We're happy to hear you're enjoying your PureTalk service. You may order a new device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We switched to PureTalk years ago. Living in rural northwest Missouri we've experienced zero problems and remain happy with our decision. Anytime an issue arrives (which is very rare) we are able to gain assistance very quickly and resolve the concern. Recently we had a virus issue, the technician stayed with us throughout the entire process to ensure everything was resolved. Thank you!
Brion L. **
Thank you for serving our country, Brion! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I am around my home area, the service is excellent, fast and free of issues. When I travel, which is fairly often, even though I show good connection, I have quite a bit of trouble with websites loading quickly or at all in some cases. Other than this, I have nothing negative to say about Puretalk USA.
Hello, Andrew! We're sorry to hear that you're experiencing service issues while traveling. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Excellent service, what more could you want? Pure Talk is easy to communicate with. Excellent customer service and prompt Billing! Also, the porting process was smooth when transferring my number.. Very impressed with their support they give to our veterans. Reasonably priced for seniors. I can't complain! I give them 5 stars.
Hi, Gerald! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I consistently hear commercials on your savings versus other carriers. My bill has gone up and now is no longer saving me $$$ compared to my last carrier. I am looking for a new service and will terminate my account ASAP. When Pure Talk added the hotspot feature, it took 3 calls to customer service and 2 techs to walk me through the steps to get connected. Not really happy with the service.
Hello, Kimberley! We're sorry to hear that your bill has increased and you will be canceling your service. Please accept our apologies for the inconvenience this has caused. If you will be porting your number to a new carrier, please keep your service active until the port is complete. The information needed to port is your PureTalk account number, PIN, account holder's name, and address. This can be found through your account portal online at www.puretalk.com/account/login. After signing in, select the Profile tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We love Pure Talk and recommend it often. Thanks for the great service and prices! I can’t understand why anyone would use anything else! And thank you for increasing our data without raising the price. Who does that? Just keep doing what you’re doing! We are so very pleased and will continue to recommend.
Hi, Lisa! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Cell Coverage has been good. My wife complains often (we have 2 lines) that she hears an echo on many calls. I have noticed a lag\latency with IoT alerts that often take up to 4 min to be delivered to various subscribed mobile devices.
We're sorry to hear that you're experiencing service issues. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Reception is good everywhere. In cities and in remote areas. Customer service is always available for assistance; the tech support people are available and very competent. I am very happy with Pure Talk and have recommended the service to a number of people: colleagues, associates and clients. I don't know why some people choose to pay the higher fees, lousy service and 'dropped' calls with other service providers.
Hello, Glenn! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I love our Pure Talk service! With national service and very knowledgeable customer service, my new phone & cell service has been better than expected. Did I mention service is great, they overnighted what we wanted and free setup in the comfort of my living room. All for $20.00/mo. & Endorsed by Rush. So why use anybody else?
Hi, Scott! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am only writing this because you sent me an email asking for my review of your company. I used to give Puretalk a 5 star review. However twice in a years time I received emails saying you were adding something but not going to increase prices. However both times shortly after you had a price increase. Regardless of how you try to justify it. New features = extra cost = higher price for customers = extra money in your pocket. You aren't any better than the big companies that you advertise against. You just think your customers are dumb enough to believe you are.
Hello, David! Our plan prices have not increased in recent years. Taxes and fees can vary depending on your city and state and are subject to change. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I am very happy with the service. I have had no issues. I have saved a lot of money with PureTalk. I have recommended it to many friends since switching over. Verizon keeps begging me to come back and even offering me a free phone. No way I'm going back to those high bills.
Hi, James! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Customer service has been great from the start. I got help with installing the SIM card and activating my service. Whenever I have to call with a question, my call is answered promptly by an American, and the representatives are always very courteous and friendly. I did not purchase a phone when I joined Pure Talk, because I already had one. I am hoping that I can get a loyalty discount when I am ready for a new phone.
Hi, Gail! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
1 star for Curtis only as he was the only one to help. The others either delayed too long or ignored my emails. My first & second phone (AMAC) promoted you & your service was good for new service. Since then with 3rd & 4th phones - phew stinks. No benefit to brag about but I would put Curtis in charge of training the staff on phone & emails or at least employee of the week. The poor excuse of reduction of carbon imprint for Samsung is why no power cord with USB adapter from CS person was stupid. I needed to charge the phone & CS took so long I went to AT&T local office for power cord $25. Walmart has them for $5 & I was stuck because of distance & not included with new phone. No recommendation from me.
Hello, J Bush! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've told several friends to contact Pure Talk. Don't know if any have signed up with you? I tell them that Mark Levin and Sean Hannity recommend Pure Talk. Can't beat that, eh? Appreciate your help when I need it. Seems your reps know how to help when I call. Thank you.
Hi, Naomi! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Phone service is excellent! Never had an issue at all. Definitely the price is right! Since we have had the service we have been comforted by having service even through a devastating tornado. I recommend this service to all family and friends, and so should every Pure Talk customer. As you can see, I highly recommend Pure Talk.
Hello, John! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We have been with Pure Talk for over a year now. We have had great service at a reasonable price. Thank you for your excellent service. We have only had one issue with service and it was taken care of in a timely manner and the customer service personnel were courteous and professional.
Hi, Dana! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Since I’ve switched from ATT, I’ve seen no drop in service only a drop in my monthly bill. I’ve told coworkers and friends as there’s always a reluctance to switch and the larger carriers are trying to incentivize. My bill is reduced by half. What about upgrading phones in the plan? That would be great to go along with the great job you do already. Customer service is super too compared to competition.
Thank you for switching to PureTalk, John! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Your service is great. I've referred many people to you. However, I was told I would not need a phone update but did. I leased a Samsung Galaxy A12 and it's been the problem. Lots of data didn't transfer from old phone after many attempt, I've never been able to access VM (called several times for that too) and the battery started strong but now lose 50+% power every day and rarely use it.
Hi, Jeffrey! We're sorry to hear that you're experiencing issues with your device. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Great company that provides excellent customer service and great cell service. I highly recommend them to all my friends and family because it’s hard to beat their prices and plans! I have honestly not had any issues with either the phone I purchased or with the service since I became a customer. I am also very thankful they have US based customer service! So glad I made the switch to PureTalk!
Hi, Joanne! We're excited to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I switched my family to PureTalk, I was prepared to pay less for phone services and sacrifice customer support. I thought I was going to "rough it" because of the severe price drop. NOPE. PureTalk delivers more than one could expect while maintaining low prices for us. Who could ask for more? They have thought of everyone's needs and have anticipated more. What a gift!
Thank you for switching to PureTalk, E Brown! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Quite honestly, I've not used my Pure Talk phone since I got it. My plan was to retire, turn in my company phone and then switch to my Pure Talk phone. Unfortunately, I've not retired yet and my PT phone just sits on my desk unused. And now it seems to convert to my company phone's number. May have messed up the SIM card. Hope to retire soon,
Hello, Rex! If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com