PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 29, 2023
I finally have great service and am very pleased. What can I say? I just really like having no dropped calls and able to watch my Friendly app with no buffering. I also like talking to a person who speaks English when I have a question. And I like not supporting the woke agenda. My husband is a navy vet so I love this. company
Hi, Barb! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Couldn't text or call on the phone. Phone went to SOS mode. When I was able to finally call your rep talked me through resetting the phone. She said it will shut phone off and if problem continues to call back. Phone went back to SOS mode and I could not call back but when I did I was on the phone with different Rep and I tried to input wifi and password and did not work as I reset my router earlier and it went back to default mode and then used the wifi and password on router.
My IT guy was here to work on another item today and the phone started doing the same thing. He explained to me that it is the service that I am having problems which is Pure Talk. The second rep did say that there was an issue in my area yesterday. My IT guy said it's unusual to have service issues for more than a day. So I will give it one more day and see how it goes. I have not been having but only a couple of small issues since I got this service and will let you know how it goes. Thank you.
Hi, Jim! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We switched from Tracfone after several years of adequate service. I was pleased to do business with a company that shares my conservative values, plus being a veteran owned company. I signed up for the minimum plan, unlimited talk and text plus 2GB of data. Recently, I heard Sean Hannity mention that PureTalk increased the data on all plans by 50%. So I called 611" to see what new data limit was. 5GB! Outstanding support, and the customer service folks speak English as a first language.
Thank you for switching to PureTalk, Robert! We're excited to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been a PureTalk customer for about three years and have been very pleased with the service, support and pricing. I would certainly recommend PureTalk to a friend or a family member. I have had no concerns since I became a member.
Thank you for being a long-time customer, Jim! It's fantastic to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I called the 611 number we had wanted to get more data added. The agent was very helpful, spoke clearly, & was very polite. Since then, I went to the website to upgrade again. In the past I had contacted them, always by phone. They are always polite & helpful.
Hello, Larry! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Our family has been extremely happy with our cell service, coverage, and the savings is helpful in struggling times! When traveling we have not had any troubles with coverage and if we run out of data, it’s been easy to add extra for the rest of the month! We recommend PureTalk!
Hi, Renee! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Made the change to save some money and try to get better coverage for my rural area. IT WORKED! When before I never had more than 2 bars, now have a consistent 4 bars of coverage. Now I have the Best of both worlds: paying less per month and getting superior service everywhere in my rural area!
Hello, Sue! We're thrilled to hear you're taking advantage of our affordable prices and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have recommended this phone company to my family and friends and many of them have hopped on board. I am nothing but super pleased in my service and my connections and I thank you for offering such an affordable service on people that are on limited incomes, merry Christmas, and a happy Prosperous New Year!!!
Hi, Joyce! We're happy to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
All good, very good. I only wish my wife could be grandfathered in along with me as I have been into the lowest/$10.00 per month plan. We called months ago just after you raised the bar. Any chances yet? We would be very grateful if so.
Hello, Jim! We're happy to hear you're enjoying your PureTalk service. Unfortunately, we no longer offer our $10 retired plans. Please accept our apologies for this inconvenience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Updating my credit card information and had to speak with customer care representative to delete the existing card and add the new credit card. The person assisting me was very courteous and efficient. The only frustration was waiting on hold for someone to answer my call. That would be my recommendation for improving your service.
Hi, Ray! Although we're happy to hear our support agent provided a great customer experience, we're sorry you experienced an extended wait time. Please accept our apologies for this inconvenience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Very happy with your talk. Great service. Great coverage. Love the fact that it’s pretty hassle free couple times I needed to call. I got a real person that was very helpful and resolved my issues. Thank you for your great service. I highly recommend to friends I speak to.
Hi, Joseph! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Cancelled service, as we were NOT informed, prior to activation, that Pure Talk piggybacked on AT&T's network. When we first moved into our current home (approx 5 years ago) we had AT&T as our provider for years. Upon our move their local service was poor at best. Upon activation with Pure Talk the best we received at our house was 1 bar, if we were lucky. This is not acceptable and upon inquiry was informed of the AT&T relationship. Very disappointed, but had to switch to be able to make and receive calls consistently.
Hi, Thomas! Please accept our apologies that you were not informed that we use AT&T's GSM network for our service. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
It’s good every time I call. Online tools are convenient to explore. Plans are easy to be updated and more data can be added upon request. Free International call is fairly good too. If in the future, the international phone call or WiFi can be more convenient, that would be great. Thanks.
Hi, Yanmei! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
A few weeks before I went to Mexico, I made several calls to PT to ensure good service while there. Once there, it took several phone calls over several days to get service. I am a realtor and lost a $3.5 million listing. That was a $90,000 lost commission because the phone service was terrible and would not work. Tech support was nonexistent. I almost switched to a big provider while there. It was a nightmare. Service in USA is fine.
Oh no, Briant! We're sorry to hear that you experienced issues with service while in Mexico. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Service has been good so far. Banks do not recognize PureTalk as a cellular company. Banks want to know what towers you use. I net show ATT but that was not acceptable. Total cost is slightly higher than quoted.
Hi, John! We're happy to hear you're enjoying your PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
From my initial call to you, through setting my phone up, then purchasing a new phone and on to today...your customer service has been exceptional. I heard about you while listening to Mark Levin's radio show. He mentioned looking at my bill for the data I use against what they charge me for. I was shocked...I was using under 4 gigs and they charge for 65! I cancelled AT&T & signed up with you right away. I'm a huge supporter of our veterans and military community. Knowing you're a veteran owned company was what cinched it for me! I tell everyone about you!
Wow, Maureen! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Puretalk has been an excellent service for a fantastic price. I have no need to look elsewhere for a different service. Whenever advertisers from other companies ask me what service I have, I tell them "Puretalk" and they say, "Oh, we can't touch that." I also appreciate that they aren't forcing any weird beliefs down my throat.
Hello, Michael! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Only difference between other carrier and Pure Talk is price and lack of local store. I would like information on hot spot and how it can be used. Can it be used with external antenna to extend range in remote areas?
Hi, James! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance with hotspot. Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been very satisfied with the service with Pure Talk. I also purchased a Samsung phone through Pure Talk. My previous carrier was Verizon and quite a bit more expensive. Service in my area is via AT&T, which is good, honestly Verizon was a bit better but not worth four times the monthly rate.
Hello, John! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I want to give it 3.5 stars, but I can't do that. The coverage in our home is sometimes spotty and variable. Since the phone I bought doesn't have WiFi calling, that can make it difficult to use in the house. Outside, we have had no problems.
Hi, David! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
On several occasions, I have lost service allowing me only emergency phone calls. Each time, I have been assisted using some other phone to contact PureTalk. The biggest drawback is lack of hands-on, live, in person help.
Hi, Tim! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I am satisfied with the support and the ease to navigate in the phone service as well as the internet when no computer is available. I am of the older generation and technology sometimes get the better of me. But PureTalk has made it easier and I am impressed with the fact they support our freedoms and those who have served our country. I am glad to be a customer of pure talk and promote the company whenever I have the opportunity to do so. Whenever I have had a problem and called for assistance it was reviewed and resolved.. Their staff is very knowledgeable and helpful in resolving any problems.
Hi, John! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have not noticed a difference between Puretalk and my former carrier. The signal is strong and I haven’t experienced any dead spots. Puretalk is a good company to do business. I am happy that I know my money is used to support veterans and not liberal causes I don’t agree with.
Hi, Donna! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I don't like the fact that you use AT&T. I get a lot of missed calls, more than I had with Verizon. I also have privacy issues with AT&T regarding them allowing monitoring of phone calls without due process. I also don't like the way your message system works. Is there an option to use a different carrier?
Hi, Gary! Unfortunately, we do not offer the option to use a different carrier with our service. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've been with PureTalk for well over a year and have had no issues. I wish I could remember all the additional service things that they have given me at no additional cost for better service! I'm very pleased with excellent phone service at great monthly rates! Their customer service is quick and friendly.
Hi, Tracy! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Whenever I need to call for help, they respond quickly, clearly and accurately and never make me feel dumb. Super service! One of our phones has issues staying on the network and has to be reset. They always make it easy. Great people and service. Will continue to recommend to friends.
Hi, Kristen! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Updated on 01/12/2024: I received a phone from Puretalk and could not get it unlocked to begin service. I contacted Puretalk customer service several times and eventually on 12/1/23, they said they would replace the phone (Ticket **). I called back on 12/15/23 and the customer service agent gave me a new replacement request (Ticket **).
As of 1/12/24, I had not received a replacement phone so I called customer service and was informed - "I'm sorry that ticket was cancelled on 12/19/23. Our policy states that the replacement had to happen within X days." I was never apprised of this rule on the prior calls and I was never contacted on 12/19 when they unilaterally cancelled the ticket. I will attempt to replace the phone through Samsung, but, I am quite disappointed with my treatment by Puretalk.
Original Review: The phone is locked and I have never been able to use it. It serves only as the proverbial paperweight on my desk. I called PureTalk numerous times and they offered no solution. This is now my proposed solution for PureTalk to consider - Can I get a replacement phone sent and I will return the locked out phone?
Hello, Bruce! We're sorry to hear you're unable to use your device. Please accept our apologies for the inconvenience this has caused. If you received a locked device from PureTalk, you may contact our Customer Service department at 877-820-7873 to request a replacement. If the device was purchased through another carrier, you will need to contact them to unlock it. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The price is the biggest positive. The 5G speeds are not impressive, but I haven't had experience with other networks. The lack of ability to integrate voicemail into iPhone is a huge drawback; the voicemail system is annoying and archaic. I would change to another carrier just for this if I could afford to.
Hi, Chad! We're thrilled to hear you're taking advantage of our affordable prices. We offer visual voicemail but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The only complaint I have is; shortly after I signed up with PureTalk for the plan I have, pure talk offered a much better plan offering a better phone and a $35 plan. Mine required a $55 plan. If that plan was available, I would have chosen that one.
Hi, Layton! We're sorry to hear you could not take advantage of our plan and device promotions. Please accept our apologies if this has caused any inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
During two power outages my service was spotty at best. Could not watch local TV for weather updates. Really needed Pure Talk to come through for me and didn't. Also, I'm on a 25.00 plan and my bill was 26.70 ish each month. Now it's almost 31.00. Thinking of changing.
Hi, Patrick! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Started out very good. After 5th call...30 min wait...rep was clueless and then the bouncing around occurred. No supervisor to speak to. Immediately cancelled service the next day. Too bad they had a good thing and Service killed them.
Hello, Harold! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have enjoyed the flexibility of the plans, and I appreciate the work that has been put in to make things run smoothly. The only problem I've ever had with this plan was switching to 5G. I got a new phone in preparation for the switch only to find out it wasn't compatible, thus making it necessary to buy another new phone.
Hi, Jie! We're delighted you're enjoying your PureTalk service. We regret to hear about the experiences you had with your device. Each of our standard plans includes 5G access. However, to access 5G, your device must be compatible with 5G and within a 5G coverage area. You will need a 4G or higher, VoLTE capable, and using the GSM network to be compatible with our services. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed Nov. 29, 2023
My data speed has been slower than when I have Verizon, we have tested it and compared it with my son's phone at the same location both at original data selection and with unlimited data. It would be nice so I can do my work better and brag more about Pure Talk, notable at Costco.
Hi, Rich! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Forced to change providers because of change to 4-5G switch over. Advised 2 weeks prior to. Subscription running out. You wouldn’t release my number to Verizon, had to get completely new number. Cost me $80, to add insult to injury you billed for the next month even though gone over to Verizon. Another $45. I hope gets to top man. Complained fell on deaf ears. Never miss opportunity to tell others at church & work that your company not good for Veterans…. You owe me $125 bucks number was **.
Hello, Hugh! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I had been with Tracfone for 20 years. I heard about Puretalk on Clay and Buck Show. I decided to give you folks a try. Much better reception with no dead areas yet. I bought my wife a new phone for Christmas and will enroll her in a PureTalk plan soon after. By the way, Tracfone will not unlock phones purchased through them. Thank you.
Awesome, Richard! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
I switched to PureTalk because I was losing data before month's end. When I changed to puretalk I went from 5gig with my old service to 10gig with puretalk and I ran out about 1 1/2 weeks before the end month. I called to upgrade and was told I could only upgrade to the largest plan but not until the following month so now I'm paying the same as before I switched. Not happy.
Hi, Alex! We're sorry to hear about all the inconvenience you have experienced with your service. Once you have utilized all high-speed data, the data on your device will switch and use low-speed data, which is about 256kbps. High-speed data is refilled on the next billing date, provided billing is successful. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-on tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Low price and good service, that’s all I need. No one calls me to upsell which is very annoying. Also like that my money is not going to causes that I don’t believe in. The only thing I have had problems with is my voicemail, but it may be my phone not the service. Thanks for not calling me every time you want more money.
Hi, Tim! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
My husband & I started with PureTalk in 2013 when we got our first flip phones from Puretalk. I continue to be very satisfied with the great service. Just this week while visiting my son in CA, as we talked about service, as I told him about it, he said, "I think I am going with them."
Thank you for being a long-time customer, Phyllis! We're pleased you've been enjoying your PureTalk service since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We have been PureTalk customers for years. We have great service and love the pricing. Speaking with customer service has always been a good experience, not like one of those companies where you call and are stuck in a phone tree and never get to speak to a human. I recommend this product to all of my friends and family.
Hello, Shelly! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We get the same or better coverage as we did with our old service provider and at a fraction of the cost. We tell all our family and friends about our great experience. We couldn't be happier. Thanks PureTalk for the great service. Sincerely, Danny **. A very very satisfied customer.
Hi there, Danny! We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Nov. 29, 2023
I only had one problem with PureTalk, and it was when carriers were requiring enhanced sound, and I had a Nokia 2.2. I was told that the Nokia 2.2 was compatible with the new standard, but later found out that in fact it was not, and had to purchase a new phone, that was quite some time ago, and I have not had any problems, with my new phone and the service, always a great signal, customer support is fantastic as well.
Wow, Richard! We're delighted to hear you're enjoying your PureTalk service since switching! We regret to hear about the experience you had with your device. Your device must be 4G or higher, VoLTE capable, and use the GSM network to be compatible with our services. We're thrilled you had a seamless transition with your device and that our support team was able to assist you. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Service is good. Prices are okay. I've been recommending you to friends. I could use more data. I don't want to spend more than I already am. Other providers are now offering packages including unlimited data at a similar price point as what I'm paying. Thanks for all the work you do. I'm glad to get my cell service from an American company.
Hi, Steve! We're delighted you're enjoying your PureTalk service. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-on tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Want to add my wife to my PureTalk account but when talking to at least 4 CSR in two days couldn't log in even giving them my password. One even told me to clear my phone of cookies which didn't work although not sure how to do. Very disappointing so won't change her to the account. Have tried to login since still can't. Not even sure if what my password is as CSR changed it last. If I find something better will change mine also. Would appreciate if this was rectified.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. You could call our Customer Service department to have your wife added to the account; once you verify the account, an agent can add her for you. To log into your account, attempt using a Google browser and inputting the account number instead of your mobile number. -C.H.
Reviewed Nov. 29, 2023
Our experience with PureTalk has been wonderful, service almost anywhere, and helpful customer service. Good, good, good, good, The price per month is extremely affordable. Use the service for my phone as well as that of my wife. She uses her phone all the time as opposed to rarely before under another carrier.
Hi there, Herman! We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We are small business and rely heavily on our phones for day to day operations. PureTalk network services work as expected, the features are good and prices are stable. Customer service when you need them are always available and provide a pleasant easy to understand dialog. Planning to add additional lines and would recommend this cell service to those looking..
Hello, Andy! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
When I signed up for new service I did it because of the 10-12 months percentage off and never received it. I will not recommend your company because of it. I believed you to be ethical because of hearing about your company on the radio. Because the payments are automatically taken I didn't check about the discount, I just trusted your company was trustworthy and would honor the offer. I was wrong.
Hello, Jamie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. Great news! We investigated your account further, and the 10% Off promotion has been included in your billing cycle each month since activation. You can view your invoices by logging into your customer portal and visiting PureTalk.com. Once logged in, select the 'Billing' tab and scroll down to 'Transactions.' -C.H.
Reviewed Nov. 29, 2023
I am pleased with the service. I have called PureTalk with an issue in regard to upgrading my phone. I was not happy with the response from Pure Talk. Their pricing structure is great for new customers but existing customers do not get the same pricing for new phones. They told me in the future they may give the same pricing to existing customers.
Hello Timothy! We're delighted to hear you're enjoying your PureTalk service since switching to PureTalk. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Pure Talk is a great service provider. Customer service personnel are excellent and they are USA based. I have and will continue to recommend Pure Talk to my friends, family, and clients. The best cell or mobile service company I have ever had. Keep up the good work and please don't raise your excellent pricing.
Wow, Samuel! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I am considering switching To another company, because, as I've called in repeatedly about, I'm unable to text my family because they are in a group text of over 12. Every exchange I am left out. This feature should change immediately before you lose more and more and more customers. I also want to get a new phone, but I need assistance in person for someone to help me make sure that I can transition all my files pictures and videos. You do not have a store that I'm aware of where I can go for assistance. I prefer not to do it virtually, that never works out.
Hello, William! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Currently, PureTalk allows up to 10 recipients for group text. We're always working to add new technologies that make it easier to be a PureTalk customer. Please stay tuned for future announcements to come. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I have used AT&T for many years and found that I always had to upgrade every other year to a new plan due to AT&T changing things. With every change came an increase in my monthly payments. I switched to Pure Talk and just love the price as well as the service. No complaints!
Hi, Kevin! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
PureTalk was recommnded to us by our good friends Matt and Emma ** (if you can credit their account for referring us since we missed that part that would be great! They live off Teal Dr in Grand Prairie, TX). We have enjoyed PureTalk these past couple of months. Our service has been great and we are paying roughly half of what we did for AT&T. Customer services is US based and that’s a huge plus for us as well as the company being verteran owned. It doesn’t get much better than that.
Hello, Mattew! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Just have to have a phone that is compatible. But once you do the service is great. The price is awesome and when you call customer service they are American. Well spoken. You can understand what they are saying. Not someone in India or China and you asking what 50 times. And they usually take care and fix your issue. They're great.
Wow, Anthony! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
My experience with PureTalk has been excellent. The billing and customer service is smooth, although I have not had any problems at all. I've recommended Pure Talk to many people who are still wasting their money on those other carriers. I switched to Pure Talk because I appreciate that they advertised on the RUSH Limbaugh Show. RIP.
Thank you for switching to PureTalk, Anthony! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We've had absolutely no problems with Puretalk whatsoever. In fact we've disconnected our landline and rely on our Puretalk service alone now. I'd definitely recommend Puretalk to anyone who is looking for cellular service or thinking of switching providers.
Wow, Thomas! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Service seems OK where I need it. iPhone has poor service sometimes. Previous carrier was better in both areas. Starting to inch up the monthly service price. Last carrier did the same thing so I switched. Will switch again if keep increasing the price. Call in for service get people sitting at home. Not bad so far. They at least can speak English.
Hi, Ray! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. The slight price increase is likely due to increased taxes and fees in your state/city. You can view a breakdown of your taxes and fees by logging into your account. Invoices will be located under "Transactions" under the "Billing" tab. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Puretalk is an excellent service to subscribe to. My connections have been flawless in places that my friends connections have dropped. The only issue I ever had was when I first connected with Puretalk. Their customer service was quick to help me get connected, up and running in no time.
Wow, Doug! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
PureTalk is a great company and would definitely recommend it to anyone. Planning on getting one for my daughter. The service is never interrupted and very good on data. Trying to order before the promotion ends. So please inform me when the promotion ends so I can make arrangements to order another phone.
Hello, Byron! We're delighted to hear you're enjoying your PureTalk service since switching. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
We have two lines currently and have had zero issues with our service. No dropped calls, always good coverage and reception. Seamless switch from our previous provider. Low monthly price, as advertised. Very happy with our decision to switch. We just recommended Pure Talk to our friend. Highly recommend to anyone looking for great service, stellar support, and super pricing.
Thank you for switching to PureTalk, William! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I've had nothing but good service from PureTalk for the last several months. They use AT&T towers So we know how good AT&T is With 5g service. I'd recommend Pure Talk to anyone. Anyone should give pure talk a try. You will enjoy pure talk as I do. Just give it a try.
Hi, Kenneth! We're delighted you're enjoying your PureTalk service and receiving great reception since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I am happy with my service with PureTalk. If we ever have an issue it is no problem to get in touch with tech support. Our service has been good. The only issue if any would be the coverage which is the same as AT&T so there are some spotty areas. Overall I am happy having Puretalk and have told many about it.
Hello, Audrey! We're thrilled to hear you're enjoying your PureTalk service. We're committed to resolving your issue. We want to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I've had good coverage where ever I've been in the United States. I did not have coverage this past summer when I was in Ontario Canada but I never checked to see if it was available. I travel to northern Minnesota often and have never lost coverage, while friends of mine with other phone companies either don't have coverage or it's weak coverage.
Hello, Gene! We're delighted you're enjoying your PureTalk service. We're sorry you're experiencing issues with your PureTalk service while traveling. We now offer international roaming while traveling abroad. Canada is included in our international destinations outside of the U.S. Additional information regarding international roaming can be found on our website at https://www.puretalk.com/international-roaming. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have had major issues transporting from ATT .. This whole experience has been a nightmare… I returned 2 phones to you guys a few weeks ago and have not received a refund as of yet .. The phones were purchased because no one could figure out why I could only text and use date but couldn’t call … I finally figured it out that ATT cut off the number in the middle of the transfer … So the phone numbers themselves were no longer active.. I had you guys just give me 2 new numbers and Returned the phones you guys had sent me, they didn’t work with the old numbers either … I would like to check on the refund if I could.
Reviewed Nov. 29, 2023
I love service, but I want to add one more family member phone and one tablet number to my Pure Talk account. I enjoy the service and the cost of cell service with Verizon is ridiculously expensive. They penalized me for dropping two phones and I am paying way too much for those accounts today.
Hello, Michael! We're delighted to hear you're enjoying your PureTalk service. You may add a line to your account by logging into your Account Portal at https://www.puretalk.com/account/login. Once you have signed in, go to Plan and Add a New Line. Select the plan you would like to purchase and follow the prompts. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
When we started in Sept 2022 with PureTalk our plan was $47.20 monthly total for 2 phone plans. In April 2023 we received numerous texts from PureTalk stating we are going over our data limit. I called PureTalk and they told me I needed Unlimited text, talk, data and I needed 20GB HotSpot. We have been paying $104.40 monthly since April 21, 2023. We are older (in our 70's) and this cost is too much.. We do not use HotSpot. Also, our reception is not good in certain parts of our property. We are considering canceling because of the high cost of our plan.
Hello, Tina! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. To clarify, PureTalk does not send out data usage warning text messages. The data usage warning is a setting you can edit on your device. It does not reflect your usage or what's left in your data service bucket. You can always downgrade your plans to what they were initially and edit those data warning settings to prevent constant notifications. While our customer service team is always happy to assist you by phone at 877-820-7873, we are also available by email at info@puretalk.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
First, I'll say I'm very happy for switching to PureTalk. Their overall costs/signal service has been great. Initially I had difficulties due to a miscommunication when I asked if my current Cell would transfer, a Rep said yes, but turned out it would not due to the type of signal it uses. Then PureTalk had me as a current customer and refused to give me a new customer price on a cell phone, even though I had never used the service yet. Ridiculous yes, and it took me actually a few days until I reached a person who understood the issue and agreed with me.
However, because of the computer system, I was charged for a New Cell from them, and given a discount every month for 6 months to make up the cost. It all worked out, but is silly how a HUMAN can't manipulate the Computer to give the correct output. Then, it turned out, the Nokia Cell I got from them, was such an old version, it was junk. Do NOT get an Old Nokia. I bought a new cell on Amazon, and am Cranking now with a really nice TCL. Bottom line, PureTalk did make it all good. The Cost is GREAT. The Signal service is GREAT. It's saved me Hundreds over the Old Big-Name company we had for to many years. Just ensure the cell you have WILL Work before you agree on a contract.
Hello, Ron! We're pleased you're enjoying your PureTalk service and saving money since switching! We regret to hear about the experience you had with your device. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We're thrilled to hear that our support team was able to assist you. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Your company is everything it is supposed to be. Extremely proficient, customer service is great, reliable phone service and priced way better. I am especially thankful that you are veteran-owned and US-based. Great all around, I always recommend you to friends and family. I’ve heard your compelling commercials on the Jesse Kelly Show on the radio and could not be happier that I’ve reached out and changed my service.
Hello, Guy! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Phyllis
Hello, Phyllis! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We love the service, price and the fact that it is American owned and managed! We have recommended Pure Talk to many family members and friends. Thank you for your service. It helps to reduce costs now that we are retired and have major health expenses. Your customer service is great and prompt.
Hi, Kathy! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I do not like not having unlimited data and will be changing back to AT&T December 4th. My bill will PureTalk USA is 40 dollars higher than AT&T was and a lot faster download speed too… I was misled into believing that puretalk was better than it is… I will never refer puretalk to anyone I know…
Hello, Charles! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Please accept our apologies for any miscommunication regarding our unlimited data plans. Our unlimited data plans include 60GB of high-speed data. Once you reach your allotted high-speed data, the speed throttles to 256 KBPS. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
This was the best switch I ever made!!! So easy to switch and have not had to contact the carrier at all since the switch. No issues with coverage and the bill is just icing on the cake. This is the smallest bill I have ever paid for cell coverage.
Wow, Cynthia! We're delighted you've received such excellent service since switching to PureTalk and are saving money on your monthly service bill by making the switch! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Pure Talk is really good to have. My wife and I don't use our cell phones much but the low prices of Pure Talk make it really nice to have. We are both seniors and we love our phones. We would gladly recommend Pure Talk to anyone. And best of all, they are conservative.
Hi, Kenneth! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Very happy with you and have recommended you to others. But I would like to be able to call internationally. Would it be possible to add a permanent international calling capability? Of course, I would expect a higher monthly charge as a result. I have to call Latin America with some regularity and having the ability to do so without having to enter a password or set up a fund to do so would really help me. Thank you.
Hello, Mark! We're delighted to hear you're enjoying your PureTalk service. Our unlimited talk and text plans now include free international calls and texts within the U.S. to 70+ countries. This feature is automatically enabled with unlimited talk and text plans. You can purchase a $10 add-on for international calling through the Account Portal if you need more credit. Once you log into your account, you can buy a one-time add-on or monthly recurring. You may view the list of free countries at https://www.puretalk.com/international-calling. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
We have outstanding coverage-even on a beach while traveling! We have no dropped calls. We have fast internet while using data and we have more data than we can use a month for a price that’s less than our former carrier. We tell everyone about this company. We love PureTalk!
Hi, Thomas! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have had my questions answered quickly either by talking with a customer specialist or by emails. Because of your excellent cell phone and internet service I have not had to contact you and communicate with a customer service specialist. Pure Talk has been advertising more on the AM radio stations that I, and others, listen to.
Hello, R. Arangua! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I’ve used several other carriers that offer affordable pricing. This one is the best! Covered where I need it and great price! Will definitely continue to use PureTalk and to my friends. Works with all phone types as well, Android, iPhone, etc. I travel a lot, all over the country and it has worked everywhere I’ve traveled. I use an iPhone.
Hi, Daniel! It's fantastic to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Great service! Great value! Very pleased! No need to look elsewhere. Satisfied our needs for basic, reliable and affordable mobile phones. Easily was able to upgrade an older phone at a great price and no increase in my monthly bill. Keep up the good work Pure Talk. Have recommended to friends and family.
Hello, Steven! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I talked with several people but really got the story from Jaylin (sp?) about the differences between my current iPhone and the Samsung 23A phone that I ordered. He provided some very good technical points and that closed the sale. One thing is that when you give a customer 2 weeks from arrival of their new phone, to see if they like their new phone, but only give them 4-5 days to return their current one to get a trade-in credit, that's not a good system. I am not a tech person, but do like to stay in contact with family, friends and customers, so I did NOT "trade-in" my iPhone. Also, you should re-institute that a correct charging cable comes with every new phone.
Hi, Duncan! We're happy to hear our support team was able to assist you with your questions and concerns. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Being a sporadic user of a mobile phone, I had no wish to pay large fees. In searching for a cheap plan that met all my limited needs, I found PureTalk. Customer service answered all my questions quickly and informatively, and this, together with the low cost, persuaded me to sign up. I have had very few occasions to contact customer service since then, but have always found them responsive, friendly and knowledgeable. When it became apparent that my use of their service was so minimal, they suggested an even cheaper plan. That plan is now discontinued, but I was grandfathered in until I decided to upgrade. I've found Pure Talk to be a company that provides a good service, that seems to relish in providing a good service, and which puts the customer's interests first. They have earned my patronage.
Hello, Peter! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The only reason for not giving 5 stars is that from 11/17 to 11/24 my call forwarding failed and voicemails were accumulated on the phone that I was not paying attention to. 7 of 8 of those calls were SPAM --- So if those are somehow identified and not forwarded that is GREAT! However, one was a customer---and I did not get the call. Other than that, I recently switched my mother's service for her over from Verizon to PureTalk, saving her $60/month. She is retired, so every penny of saving is greatly appreciated.
Hi, Terri! Although we're happy to hear you're enjoying your service, we're sorry that your call forwarding failed. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
My wife would like to come over from T Mobile to either her own account or a separate account at PureTalk. The only problem is she wants 3G Unlimited Talk and Text as I have BUT needs the unlimited text for the Philippines. At this time that it is not available. If and when it is she’s coming to PureTalk.
Hi, Bill! Although we do not offer free unlimited calls and texts to the Philippines, our plans include a monthly credit of up to $5. To learn more, visit https://www.puretalk.com/international-calling. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Although PureTalk offers a relatively good phone plan, the customer service definitely needs work and is making me reconsider whether I can remain a customer. Recently, PureTalk had an outage in my area, causing me to lose phone service for several days. PureTalk, like any decent business, should have immediately contacted its customers to alert them of the outage and offer reimbursement/prorated bill for the days during which service was interrupted.
I received no communication from PureTalk, so I emailed customer service to request an adjusted bill. I was told to call customer service instead. That kind of response seems to be a tactic to frustrate customers and cause them to waste more time on a lengthy customer service call so that PureTalk can avoid addressing the problem. PureTalk's customer service has always been poor (long hold times, rude agents, no/late responses to emails, etc.). I will try a new phone company for the peace of mind of better service.
Hi, A A! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We live in a very wooded area and the service is great, never dropped calls and we can call someone anywhere on our property! Hands down best cellular service, pricing and outstanding customer service! Very happy customers for 4 years! We recommend Pure Talk to everyone!
Deborah & Dave
Thank you for being a long-time customer, Deborah! We're pleased you're enjoying your PureTalk service and saving money since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Everything works great. Only drawback is the voicemail. The system is like the old 1980s voice mail. You have to call to get messages. And many times there is no notification of VM for hours or a day or two. This is very frustrating. But you cannot beat the price. Thank you.
Hi, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. We offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. -C.H.
Reviewed Nov. 29, 2023
Thank you for all that you do. Every time I call I always and get Perfection help and everybody seems to be very knowledgeable, and just want to thank you very much. Also want to find out if you all have flip phones? Hope all is well and God Bless. My change over to Pure Talk was very smooth
Hello, Beth! We're happy to hear you're enjoying your service and receiving excellent customer support! We offer two flip phones, the Nokia 2780 and the Schok Classic. You may order a new device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacements tab and choose your line from the drop-down menu. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
No service in Italy in 2023. Thought you covered Europe and were shocked when we couldn't use phone in Rome or Naples or anywhere else for that matter. Very disappointed in the fact that I left my AT&T phone home because I thought you worked on the European continent. When can I expect you to have Germany ready. I travel there in April of 2024.
Hi, Jeff! We're sorry to hear you experienced service issues while traveling abroad. Please accept our apologies for any inconvenience this has caused. We offer international roaming in Italy and 30+ other countries. To learn more, visit https://www.puretalk.com/international-roaming. If you experience service issues, our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I’ve been recommending Pure Talk to our friends. Will never recommend **. Had them, went over usage limit just once shortly after we got it, so they raised their rates. Switched to pure talk, no rate change. Awesome deal for anyone looking for quality service. Don’t really know what to say, you are one awesome company. Thinking God steered us to you. We saw your ads on television, sounded too good to be true. You live up to what you say and advertise. Al communication with your customer service has been very friendly and helpful. Appreciate dealing with people that I can talk to and solve problems. Be blessed and prosperous in life and in the Lord
Hi, Rushton! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Customer reps not helpful at all and then when I asked to be transferred to a supervisor they put me on holdhell. Not at all satisfied when I've never been late with a payment and the fault was with Pure Talk.
Hello, Michael! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've been very happy with PureTalk. No disruption in service, service available nearly everywhere. They raised the data on my plan without raising price. Sometimes text is a bit delayed, but cost is nearly $100 less than my old ATT plan. Yet PureTalk uses ATT's equipment. Bonus, PureTalk is a Veteran Owned company offering a Military discount. I referred my son and got a $10 credit on my bill.
Hi, Deborah! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been pleased with the service and price. The people I have spoke with have been friendly and courteous. They were knowledgeable with the information I needed. I have not had to call for anything in a long time. Keep up the good work! Thanks for the great service and price.
Hi, Plemon! We're so happy to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Was pleasantly surprised when we first signed up at the coverage and low cost. Absolutely great customer service. Anytime I've had a question or problem, they've patiently walked me through it and answered my questions. Got my grandson on our service, and my retired brother signed up with PureTalk as well. Would recommend it to anyone, and have.
Hi, Lee! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Excellent service. Above expectations. No problems. Everything has been exceptional. Would recommend Pure Talk. Very satisfied. Customer service is professional and always successful. A great phone service. The monthly fee is perfectly grand. $30 for text and phone. Can't beat it. Will continue happily with Pure Talk phone service. Give Pure Talk 5 stars
Hello, Cynthia! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
As a retired NYNEX employee I was enjoying a discount on my Verizon mobile service, yet Pure Talk was even less expensive AND with better service and coverage = WIN/WIN for me! I would encourage everyone to compare Pure Talk to their current mobile service provider and for themselves, it's almost guaranteed there'll be no disappointment!
Hi, Rob! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
So my cell service with PureTalk is excellent. I've never had any issues with spotty coverage, even though I drive through some really remote stretches of highway every day. Customer service is always a joy to speak with. I love that I can understand them, and they're professional, while remaining laid back and super friendly. My only issue is with the warranty service. I purchased my phone less than a year ago, and recently began having an issue with the sound that's been documented before with Samsung (and other) phones.
When I called support to see about getting the problem solved, they said I had to deal with Samsung directly since the manufacturer's warranty was still active. Well, of course, Samsung's tech support is in India. They're also not helpful at all, and said I would have to ship my physical phone to them to have them look at it, and that they would charge me if they couldn't find anything wrong! They also refused to provide me with a loaner, and said PureTalk would have to do that because Samsung wouldn't. Called PureTalk back and although the representative was extremely friendly and sweet, he said PureTalk wouldn't provide me with a loaner. PureTalk prides itself on customer service, but I don't feel like this is representative of good customer service at all, and it actually makes me rethink recommending them to others.
Hi, Christie! We're sorry to hear you are experiencing issues with your device. Unfortunately, we do not offer loaner devices for customers experiencing hardware issues. Please accept our apologies for this inconvenience and if you received anything other than an optimal customer service experience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I switched my husband a year ago from Verizon to PureTalk to test the waters… After having excellent service, I finally decided to switch my account (which I use for business as well) over from Verizon. My phone trade in was amazing, the switch was easy and my service did not disappoint. My service is strong and I even went camping two weeks ago and used my hot spot for my RV smart to connect to Netflix for movies. Switch to PureTalk today! Stop wasting money! You will not be disappointed with PureTalk.
Hi, Mikalyn! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I was hesitant to switch cell phone providers after many years of being with the same provider. It was easy to switch to PureTalk and the service is excellent. The only time I had a problem was when I could not reach customer service to fix an interruption in service. Thank you
Marie **
Thank you for switching to PureTalk, Marie! We're happy to hear you're enjoying your PureTalk service. If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I've had Puretalk for many years now and can't imagine ever switching to another carrier. The price is superb, coverage is everything I've ever needed, and now that I'm getting international coverage included for travel I can't ask for anything more. I'll just keep singing Puretalk's praises at every opportunity to family and friends.
Thank you for being a long-time customer, Kay! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Was always very pleased about the customer service and cell service we received with Pure Talk. The cell sites are shared and has great coverage. I love saving money too! By the way, they have real live people who answer the customer service phone calls. I would recommend Pure talk to anyone thinking of having fantastic cell coverage and service. Thank you Pure talk!
Hi, Michael! We're excited to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been with PureTalk for over a year now and I love it. Customer service is excellent, friendly and very helpful. I like that they support our Veterans and use US based call centers. I would recommend them to anyone and everyone who ask me for a good cellphone carrier.
Hi, Constance! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I recently received a new iPhone13 and it took a couple tries to get it set up. The first person I spoke with wasn't able to get it right and the second person wisely passed me over to Tech Support. The person at Tech Support was able to see what had been done, correct it, and get me set up properly. The phone has been fine since. Very happy with Pure Talk! 100%
Hello, Joseph! We're happy to hear you're enjoying your PureTalk service and received excellent customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Updated on 03/22/2024: I have had a good experience with Customer Service when I have called. However, I am extremely disappointed that you still refuse to set up Hotspot capability for Android phones.
Original review: Phone service has been good. Very satisfied. Data is also good and I rarely ever run over my plan. I do, however, have a problem with Hotspot. 3 of the 5 phones on my account are Android and the Hotspot does not work. I have been told by customer service and tech support that is how it is. So, when you added Hotspot to my plan at no extra charge, you gave me a worthless upgrade. Your failure in this area is because you won't fix it, not because you can't.
Hello, Gerald! Although we're glad to hear you're enjoying your service, we're sorry you cannot utilize hotspot. Currently, we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Puretalk has been consistent and has been largely free of technical issues. It has been extremely cost effective. We tried multiple services and this one aligns with our morals and beliefs the best. The online portal has been easy to use and is effective.
Hi, Ryan! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Being in a mountainous area, service can be hit or miss. With Pure Talk, I rarely lose signal and even have signal that many of my friends and family can't get. The pricing is within my budget and I find it to be fair. I have recommended Pure Talk to my friends and family multiple times. I am very satisfied with the customer service, when I have needed to use it.
Hello, Lesley! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Good service overall, definitely better than “woke” Verizon, and I’m glad Mark ** turned me onto your company! However, it’s a tad distressing how quickly the data roaming gets used up and I end up running into difficulties accessing the Web browser and sending texts (especially non-iPhone users). I’ve already upgraded my plan twice and I still run into this difficulty.
Hi, Christian! We're happy to hear you're enjoying your PureTalk service. Regarding your data, we recommend checking the usage on your phone to determine which apps are utilizing the most data. Be sure to restrict background app usage, close any unused apps, toggle mobile data off when not in use, and disable Wi-Fi Assist, as this feature will utilize data when your Wi-Fi connection is weak. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I was with ** for many years. I decided that I wanted to try a new service and came to Pure Talk. Immediately I had a smaller bill than ** with comparable service. I've also had uninterrupted service everywhere I've been (not that I've been everywhere) and I'm thoroughly satisfied.
Hi, Gary! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
If you’re looking for a cell service Company that won’t gouge the pocketbook, Puretalk is the go-to. We have been with them for 5 years with no issues! No hidden charges, no contract, and always able to talk to a live person without hanging on the line for an hour. This CO is great and true. Love that it US owned and founded by a veteran!
Thank you for being a long-time customer, Annette! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I went to PureTalk from Verizon as looking for conservative companies. Helped brother to start his account. Have been very pleased. Thank you for fulfilling my wishes for cellular company. Being a veteran recognized by the company along with great rates and service will give me great pleasure in referring to others as they need.
Thank you for switching to PureTalk, Pamela! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The customer service is always friendly and helpful, the prices are incredibly reasonable, and I have yet to run into problems with connectivity and service. Whenever I call, the customer service reps speak clear English and have always been able to assist me without passing me on to other people. It's been a while now, but I remember the switch from my last carrier to Pure Talk being a mostly painless transition (the pain only coming from the previous carrier putting up a fuss). I would highly recommend this company to anyone.
Hello, Sarah! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
You should offer your loyal customers the same iPhone purchase price offered to prospective/new customers. You are forcing those loyal customers to consider offers made by other phone service providers. I will replace my iPhone 7, but it seems unlikely, unfortunately, that it will be through PureTalk. Please reconsider and thank you.
Hello, Daniel! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. Please know that your feedback is appreciated, as it helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The only issue I have is my wife does not receive text when she on WiFi at the house. Other than that everything seems to be good. I also have been looking to get another phone soon but it seems like I will have to pay full price for it.
Hi, Josh! We're sorry to hear that you're experiencing issues with text messaging. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
So much cheaper than the big phone companies. Decent service, even in rural areas. It doesn’t work in the GOM, but that isn’t a deal breaker for me. My only complaint is with voicemails, there is no way to know you have a voicemail without checking for a voicemail message.
Hello, Lesli! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! We offer visual voicemail but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Great company with good service and great price. No issues with phone service or products. Look forward to purchasing a new phone from you folks someday. Easy access and web support easy billing and payment. That’s it for now. I would recommend to others. I’m done with the review and I like the company and service. Very happy.
Hi, Steve! We're happy to hear you're enjoying your PureTalk service. You may order a new device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We switched to PureTalk years ago. Living in rural northwest Missouri we've experienced zero problems and remain happy with our decision. Anytime an issue arrives (which is very rare) we are able to gain assistance very quickly and resolve the concern. Recently we had a virus issue, the technician stayed with us throughout the entire process to ensure everything was resolved. Thank you!
Brion L. **
Thank you for serving our country, Brion! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I am around my home area, the service is excellent, fast and free of issues. When I travel, which is fairly often, even though I show good connection, I have quite a bit of trouble with websites loading quickly or at all in some cases. Other than this, I have nothing negative to say about Puretalk USA.
Hello, Andrew! We're sorry to hear that you're experiencing service issues while traveling. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Excellent service, what more could you want? Pure Talk is easy to communicate with. Excellent customer service and prompt Billing! Also, the porting process was smooth when transferring my number.. Very impressed with their support they give to our veterans. Reasonably priced for seniors. I can't complain! I give them 5 stars.
Hi, Gerald! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I consistently hear commercials on your savings versus other carriers. My bill has gone up and now is no longer saving me $$$ compared to my last carrier. I am looking for a new service and will terminate my account ASAP. When Pure Talk added the hotspot feature, it took 3 calls to customer service and 2 techs to walk me through the steps to get connected. Not really happy with the service.
Hello, Kimberley! We're sorry to hear that your bill has increased and you will be canceling your service. Please accept our apologies for the inconvenience this has caused. If you will be porting your number to a new carrier, please keep your service active until the port is complete. The information needed to port is your PureTalk account number, PIN, account holder's name, and address. This can be found through your account portal online at www.puretalk.com/account/login. After signing in, select the Profile tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We love Pure Talk and recommend it often. Thanks for the great service and prices! I can’t understand why anyone would use anything else! And thank you for increasing our data without raising the price. Who does that? Just keep doing what you’re doing! We are so very pleased and will continue to recommend.
Hi, Lisa! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Cell Coverage has been good. My wife complains often (we have 2 lines) that she hears an echo on many calls. I have noticed a lag\latency with IoT alerts that often take up to 4 min to be delivered to various subscribed mobile devices.
We're sorry to hear that you're experiencing service issues. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Reception is good everywhere. In cities and in remote areas. Customer service is always available for assistance; the tech support people are available and very competent. I am very happy with Pure Talk and have recommended the service to a number of people: colleagues, associates and clients. I don't know why some people choose to pay the higher fees, lousy service and 'dropped' calls with other service providers.
Hello, Glenn! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I love our Pure Talk service! With national service and very knowledgeable customer service, my new phone & cell service has been better than expected. Did I mention service is great, they overnighted what we wanted and free setup in the comfort of my living room. All for $20.00/mo. & Endorsed by Rush. So why use anybody else?
Hi, Scott! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am only writing this because you sent me an email asking for my review of your company. I used to give Puretalk a 5 star review. However twice in a years time I received emails saying you were adding something but not going to increase prices. However both times shortly after you had a price increase. Regardless of how you try to justify it. New features = extra cost = higher price for customers = extra money in your pocket. You aren't any better than the big companies that you advertise against. You just think your customers are dumb enough to believe you are.
Hello, David! Our plan prices have not increased in recent years. Taxes and fees can vary depending on your city and state and are subject to change. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I am very happy with the service. I have had no issues. I have saved a lot of money with PureTalk. I have recommended it to many friends since switching over. Verizon keeps begging me to come back and even offering me a free phone. No way I'm going back to those high bills.
Hi, James! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Customer service has been great from the start. I got help with installing the SIM card and activating my service. Whenever I have to call with a question, my call is answered promptly by an American, and the representatives are always very courteous and friendly. I did not purchase a phone when I joined Pure Talk, because I already had one. I am hoping that I can get a loyalty discount when I am ready for a new phone.
Hi, Gail! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
1 star for Curtis only as he was the only one to help. The others either delayed too long or ignored my emails. My first & second phone (AMAC) promoted you & your service was good for new service. Since then with 3rd & 4th phones - phew stinks. No benefit to brag about but I would put Curtis in charge of training the staff on phone & emails or at least employee of the week. The poor excuse of reduction of carbon imprint for Samsung is why no power cord with USB adapter from CS person was stupid. I needed to charge the phone & CS took so long I went to AT&T local office for power cord $25. Walmart has them for $5 & I was stuck because of distance & not included with new phone. No recommendation from me.
Hello, J Bush! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've told several friends to contact Pure Talk. Don't know if any have signed up with you? I tell them that Mark Levin and Sean Hannity recommend Pure Talk. Can't beat that, eh? Appreciate your help when I need it. Seems your reps know how to help when I call. Thank you.
Hi, Naomi! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Phone service is excellent! Never had an issue at all. Definitely the price is right! Since we have had the service we have been comforted by having service even through a devastating tornado. I recommend this service to all family and friends, and so should every Pure Talk customer. As you can see, I highly recommend Pure Talk.
Hello, John! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We have been with Pure Talk for over a year now. We have had great service at a reasonable price. Thank you for your excellent service. We have only had one issue with service and it was taken care of in a timely manner and the customer service personnel were courteous and professional.
Hi, Dana! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Since I’ve switched from ATT, I’ve seen no drop in service only a drop in my monthly bill. I’ve told coworkers and friends as there’s always a reluctance to switch and the larger carriers are trying to incentivize. My bill is reduced by half. What about upgrading phones in the plan? That would be great to go along with the great job you do already. Customer service is super too compared to competition.
Thank you for switching to PureTalk, John! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Your service is great. I've referred many people to you. However, I was told I would not need a phone update but did. I leased a Samsung Galaxy A12 and it's been the problem. Lots of data didn't transfer from old phone after many attempt, I've never been able to access VM (called several times for that too) and the battery started strong but now lose 50+% power every day and rarely use it.
Hi, Jeffrey! We're sorry to hear that you're experiencing issues with your device. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Great company that provides excellent customer service and great cell service. I highly recommend them to all my friends and family because it’s hard to beat their prices and plans! I have honestly not had any issues with either the phone I purchased or with the service since I became a customer. I am also very thankful they have US based customer service! So glad I made the switch to PureTalk!
Hi, Joanne! We're excited to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I switched my family to PureTalk, I was prepared to pay less for phone services and sacrifice customer support. I thought I was going to "rough it" because of the severe price drop. NOPE. PureTalk delivers more than one could expect while maintaining low prices for us. Who could ask for more? They have thought of everyone's needs and have anticipated more. What a gift!
Thank you for switching to PureTalk, E Brown! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Quite honestly, I've not used my Pure Talk phone since I got it. My plan was to retire, turn in my company phone and then switch to my Pure Talk phone. Unfortunately, I've not retired yet and my PT phone just sits on my desk unused. And now it seems to convert to my company phone's number. May have messed up the SIM card. Hope to retire soon,
Hello, Rex! If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I had trip to Korea. Before I leave I call Pure Talk asked questions about international call how to use emergency phone call or uses of Internet search. Representative said I can use without adding any plans which I had a concern, she assures me everything will be fine to use. However, I cannot able to make a phone call in Korea nor I can search Internet only I could able to use in if Wi-Fi is available. I was very disappointed.
Hello, Misun! We're sorry to hear that you're experiencing issues with service. Currently, we do not offer international roaming in Korea. Please accept our apologies for the miscommunication and inconvenience this has caused. To learn more about our international roaming service, visit https://www.puretalk.com/international-roaming. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have been a Pure Talk customer for over 3 years, having switched from AT & T. I have only positive comments as I receive quality service while saving a significant amount of money. My bill from AT & T for my mobile phone account was almost $100, while I am paying $30+ tax for my Pure Talk account. I have recommended switching to several of my friends, who were elated to hear of good service at less cost.
Thank you for being a long-time customer, Phyllis! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
As an existing PureTalk customer, I needed to order a new phone and wasn’t sure exactly what would fit my needs. Lamaya was very helpful and patient with all my questions. I’m not very tech savvy and she didn’t make me feel uncomfortable asking questions about anything I didn’t immediately understand. Thank you, Lamaya!!
Hello, Beverly! We're delighted to hear about the incredible assistance LaMia provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
We have been very satisfied with our Puretalk service! We have good signal with them almost everywhere. Their service has been every bit as good as when we had AT&T, but is much more affordable. I definitely recommend Pureralk to all my friends and family and even to strangers that I get the opportunity to talk with.
Hi, Sherry! We're thrilled to hear you're enjoying your service and receiving great coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Our town is known for poor reception in many areas, and our neighborhood is among the worst. I can connect to my home wifi in the house, but many areas of the yard are dead zones. I signed up for PureTalk because I sometimes travel away from home and I can't often find a payphone.
Hello, Freda! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We love PureTalk, Great customer service and great service. Best decision I ever made when it comes to cell phone service. We love the fact that the main office is in the USA. It is great to know that when I need to talk to someone, I will be able to understand them.
Hi, Robert! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
EXCELLENT, from the first phone call to them I made the service has been great.. When switching out my old phone PURE TALK service walked me through the problem I encountered. Coverage is excellent when I travel. AND my phone bill is half the price I paid with Cricket and AT&T..
Thank you for switching to PureTalk, Charles! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been a Pure Talk customer for many years, I love the service, the quality of the calls and no dropped calls ever. The customer service is awesome. Everyone is so helpful. In all my years I have only called once or twice and the issue was fixed immediately.
Hello, Shirley! We're excited to hear you're enjoying your service and receiving great coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I did not like your short 2 week return policy. I am not familiar with iPhones or Android phones, and thought I could learn the Android phone that I purchased from you. For me, and probably others, 2 weeks is not enough time to learn. Also the staff I talked with did not have answers to many of my questions. I was unable to return that phone and now have 2 phones.
Hi, Larry! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance with your devices. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Joined when they sponsored Rush Limbaugh Show. I’ve been very pleased with the customer service and support ever since. I’ve upgraded my plan and added a hot spot over time. It’s always easy to work with them and the price is right. I’ve been in 35 states with Pure Talk and the only times I didn’t have a signal was when everyone else didn’t have a signal.
Hello, Lowell! We're excited to hear you're enjoying your service and receiving great coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been extremely pleased with PureTalk. I've had great service and when I needed tech support a few years ago, they were terrific and helped me fix my phone (which I created in the first place). I've not experienced any problems since. The price is right for this service as well.
Hi, Karen! We're so happy to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
You provide the service I need and what I think is the best price for that service. I like the service and have recommended it but those people elected to pay more money for the same service. Dumb... Enough said.
Hello, William! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Service was excellent. I would have stayed with PureTalk if service was offered for my Apple Watch. After several conversation with PureTalk representatives it was confirmed that cell service for an Apple Watch was not being considered and there was not any indication that it might be considered in the near future. As a result I had to change to another cell provider.
Hi, Daniel! We now offer service for Apple Watches! To learn more, visit our website at https://www.puretalk.com/apple-watch-support. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I had a new phone and after re-establishing connection to the phone three to four times that took 2 to 4 hours with customer service. Decided to call it quits and found a new provider with better coverage at a low cost. The coverage was poor and the reconfiguring my phone every few weeks is not right.
Hi, Steve! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have been immensely satisfied with the PureTalk experience. Phones are cheaper, plans are cheaper and offer free upgrades periodically, and I have had zero issues with coverage. FAR superior to the big-name brands in all ways. I have gotten quite a few friends to switch due to my experience.
Hello, Paul! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been a PureTalk customer for a few years now. When I have an issue with my data and I call customer service, I generally get a rep on the line within 5 minutes and my issue is promptly resolved. The price of service is also incredible. I highly recommend PureTalk to anyone who is interested in great service at a great price.
Hi, Chava! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am no longer a customer..!! A number of times when I talked to tech support the person that I spoke to had such a thick accent that I had great difficulty understanding them and them understanding me. And therefore could not get my issue resolved, so I switched carriers..!!
Hi, Randy! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Service everywhere I need it, including my house where Verizon doesn’t reach. Haven’t been anywhere in South Dakota, Wyoming, or Colorado where other carriers have service and PureTalk doesn’t. The reverse is frequently true. So good coverage. No complaints. Good rates.
Hi, Bryan! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Since switching to PureTalk, we have not had any issues or problems. The service has been exceptional and we have no regrets about switching! Keep up the excellent work. We have enthusiastically recommended your company to others. We also appreciate that you are a veteran owned company in the USA. Our monthly phone bills have been drastically cut. This is a great help when we are on a limited fixed income budget.
Thank you for switching to PureTalk, Robert! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I've had issues recently with dropped calls from Palisades parkway, and Stewart airport area. Also at my home seems I can no longer get above 2-3 bars? This is within 6 months maybe? Other than that, I'm pretty happy with the price point and service. Your customer service has been pleasant, thorough and available when ever I've needed it. One thing though is incentives to upgrade the phones are less for existing customers than new ones. I've always thought this was backwards as I've been most encouraged to purchase new phones through word of mouth from other carrier's customers.
Hi, Andrew! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
With my previous carrier, I experienced local areas where I would have no service. With PureTalk and the phone I purchased from you, I have full coverage - there is now no place indoors or out where there is no service. By the way, I don't use texting so either call or send an email to contact me.
Hello, Robert! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I've been with you guys for a while, I have my lines. My kids' lines. Can't help but notice that the prices keep going up. It used to be a good deal and now it isn't. Think I'm gonna go to Mint mobile and get $15 a line unlimited everything so that would be $45 a month instead of $85 a month. Give me a reason to stay.
Hi, Olivia! We're sorry to hear that your monthly bill has increased. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance with your bill. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
When we are at home in Winchester Virginia more than likely when someone calls our phones will not ring. It occasionally takes maybe 24 hours to receive a text. We have had good experiences with customer service when we have had other issues as Pure Talk representatives are very knowledgeable and professional.
Hi, Harvey! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've been with PureTalk for several years. From the very start it has been a great experience. Quality is excellent, U.S.-based customer service is great, and the price is unbeatable. I have only had to use customer service twice and the issues were resolved quickly and with ease.
Thank you for being a long-time customer, Robert! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Pure Talk doesn’t disappoint! We’ve travelled all over the US, even to the tip of Whitefish Point in the UP of Michigan and had cell service. Went to Europe and swapped out the SIM card with no issues. Can’t say enough good about Pure Talk, not to mention the money we save.
Hi, Patrick! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have experienced several interruptions in service over the past few months. My phone shows that I have no connections at all during these interruptions. They may take a few minutes to several minutes but does reconnect.
Hello, Mark! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Price is right, get good signal most anywhere I go. When I did have a problem, it wasn't with Pure Talk, it was with my own phone. It did take a long time to get customer service through. When I did get through, they stayed with me until the problem was solved.
Hi, Arthur! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I was a PureTalk member, but I’m not any longer. The problem I had was that there was never a plan in place where a person could pay the service plan they have with them into the said member’s personal account and let it sit until the day you have to pay your bill. I wish that puretalk had an app or online service that made it easier to pay my phone bill there instead of calling on the phone to talk to a rep. Last but certainly not the least of my grievances with this company is that when I wanted to leave and go back to the prepaid service I had previously, they told me that I couldn’t use my phone number to transfer back to the company I was with (even though when I started with puretalk it was easy for them to use my phone # to transfer over to them, they give me trouble once I want to leave).
Hi, Gail! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Customers can submit pre-payments and monthly payments through their account portal online at www.puretalk.com/account/login by selecting the Billing tab. If you choose to cancel service, you can port your phone number to a new carrier. The information needed is your PureTalk account number, PIN, account holder’s name, and the billing address on file. You will provide this information to your new carrier while submitting the port request. If any information does not match, the request will be denied. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I truly like PureTalk. It's good service and great price. I never get overbilled and it's easy to stay current with autopsy. I like that I don't have to support carriers that don't reflect my values. I do wish cheaper phones were available. Home internet would be great.
Hello, Bryan! We're happy to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
PureTalk is an Excellent company with Fantastic Service, who has not disappointed me, nor those who I have help sign up with PureTalk. I have recommended PureTalk to my family, friends and neighbors. Keep up the excellent work. I will remain a loyal customer. There's no other phone company like yours. Your customer service is unparallel. The world needs you.
Hello, Mario! It's fantastic to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am extremely satisfied with Pure Talk. Whenever I have spoken to their employees on the phone they have been very personable and helpful. I have had no problems with dropped calls or signal and the cost is very reasonable. I highly recommend Pure Talk to everyone that I know.
Hello, Diana! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have not had any issues, but did have a couple of questions at times. Customer service was easy to get ahold of, very helpful, and very nice. Good experience all around and so glad I quit Verizon and tried PureTalk, it has saved me lots of money and lots of hassle and given me peace of mind.
Hi, Renee! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Seams like each month the cost increases. From when I enrolled the price has doubled. This and embellished statement I know but The price increases without notice. Very happy with the service. I like the option Pure Talk offers however my wages haven't increased as I'm retired. Thanks for the happy ride and keep up good work. Remember the good times we had and Merry Christmas and Happy New Year and remember February and April, August, January. Thanks.
Hello, Kent! Taxes and fees can vary each month depending on your city and state. Please accept our apologies for this inconvenience. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I liked Puretalk very much when I had it. I recently moved to an area where there is no cell phone coverage. I hope puretalk would talk to Att or whomever about closing the cell tower gap on the Eastern Shore, VA. Once you get away from the main drag (13), coverage is spotty.
Hi, Joseph! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
After hours on the phone with tech support, I have never had success using the hotspot for which I've been paying for months. I also can't use my iPad to independently Facetime. Other that the services and coverage is fine.
Hi, Kevin! We're sorry to hear you're experiencing issues with hotspot and FaceTime. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I’ve had good service with PureTalk, no dropped calls, sufficient signal strength, have had a few dropped text messages, but that might be my phone. Am also repeatedly receiving a message that says to unlock my phone to receive a “carrier message.” Please inform me as to what that is about. It’s annoying and feels like a scam. Otherwise, keep up the good work PureTalk, and thanks for the reasonable prices. Also, what will I need to do with my service if I travel overseas? Kind Regards
Hi, Keith! We're happy to hear you're enjoying your PureTalk service. For assistance with the recurring message, please call our Technical Support department at 800-768-4360. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Frequent disruptions plague the data connection, rendering it unreliable. Despite expectations of seamless service, the reality falls short, prompting a swift return to the major carrier for all family lines. This decision arises from the persistent unreliability in an area where dead spots were anticipated to be non-existent, raising concerns.
Oh no, Melissa! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I can’t say enough about PureTalk as my cellular provider. The service is consistently high-quality, the cost is absolutely the best you can find, and the customer service has been excellent. Switching from my previous character to PureTalk was easy and was completed in about 10 minutes. I tell all of my family and friends that they absolutely must sign up with PureTalk.
Wow, Adrienne! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
My credit card was compromised and I had to get a new number. The lady was very helpful. I was told that it would be $5.00 charge, but she would get it removed from my account. I did not think this was a fair charge, so I'm very unhappy that the charge was not removed after I was told that it would be.
Hi, Vernon! We have reviewed your account and confirmed a $5 credit was applied on 11/27/23 for the manual payment fee. You may view the credit through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Since I switched to Pure Talk I have great reception on my phone. I was paying ATT over $70 a month and now my phone bill is under $30 for all the same features. The switch was easy and when I upgraded my phone a simple call to Pure Talk and they sent me a new SIM card in the mail. I am very thankful for their price, customer service and phone service!
Thank you for switching to PureTalk, Dru! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
PureTalk has been excellent and by far the best carrier that I have ever used. They have top notch US-based customer service that answers the phone quickly and exceeds my expectations for phone company service. I highly recommend getting a quote from PureTalk and trying their service! You won't be disappointed and can even find an initial discount in AMAC and other magazines.
Hi, Bert! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Dissatisfied with phone reception in home. Very poor and unclear. 1 to 2 bars. Conversations also go in and out. Have to move to other parts of home to continue conversations. At times voice mail icon will not display for hours after message was left. Yesterday voice mail message icon appeared. Phone # call was not identified.
Hello, Joseph! We're sorry to hear that you're experiencing service issues in your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We have been with PureTalk USA for several years and we have been very pleased. We love that the company is an American company, that hires American customer service agents that you can understand in a conversation with them. We also enjoy great service without a lot of dropped calls and dead zones. Keep up the great work, PureTalk USA!
Thank you for being a long-time customer, Kim! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Pure Talk service works only within your state. Do not sign up, no technical support, they laugh at you...It is false advertising and they don't care, no refund, no troubleshooting, pay and get no service out of state, laughable, but true. Multiple attempt to reach customer service and no follow up.
Oh no, Cedric! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I love their service. Customer service is always polite. It's managed by veterans who care about everyone. Their rates are lower than anyone else's. They offer a great service and I have never had any problem with connecting to a tower no matter where I am. I recommend Pure Talk to everyone I talk to.
Wow, Betty! It's wonderful to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
PureTalk has been excellent for me and a Great Value for a Great Cost. I have had no issues with my service. My service works well when I am travelling in my vehicle. I was also out of state last month and had better service than the residents of the state I was in did!!
Hello, Marc! We're thrilled to hear you're enjoying your service and receiving excellent coverage while traveling! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Availability virtually everywhere. Right price and consistent, reliable signals/service. I needed customer service once, several years ago, and they were excellent! I don't understand why anyone would pay more!! After many years with Cellular One then AT&T, we seem better served and have saved real money! Thank you.
Hi, Scott! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Comparing numerous competitors, the price is the best I have been able to find. Outstanding cell service and excellent customer service. In addition they gave me 3 years of Association of Mature American Citizens membership free of charge. I have enjoyed being a customer of Pure Talk and look forward to many years to come.
Hi, John! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Been with PT for 2 years. Had to call several times due to various issues. Out of the 8 or 9 times, there is an absolute horribly rude person on the other end. Bought the 15, spent 45 minutes getting it activated to have the agent hang up right at 9pm and NOT call me back. Called back and got an agent named Princess or Precious. She was amazing and made up for the clown that “helped” the first call. I’m taking my money and 4 lines elsewhere, PT is a total letdown. Y’all better change your lousy employee's behavior if you want to continue and grow.
Oh no, Jerga! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
My wife also switched to Pure talk recently and is enjoying the same service as the previous carrier. The cost is also lower so that was an incentive to switch. Not much more to say other than I would recommend others to try Pure Talk and experience equal or better service at a reduced cost.
Hi, James! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Pure Talk is a great phone service at a very fair price. Switch today and you will find it is no different from any of the overpriced services. The same coverage, and great customer service. We love Pure Talk. We have been customers for several years and don’t regret switching at all.
Thank you for being a long-time customer, Gail! It's fantastic to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Annoyed by the fact you offer new devices to attract new customers & do not offer this same courtesy to your long term loyal existing customers. Keeps me looking elsewhere to at least consider moving on. My wife & I are both on plans. International travel has been issue that looks like you're addressing.
Hi, Tony! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. Please know that your feedback is appreciated, as it helps us improve the PureTalk experience.
Reviewed Nov. 29, 2023
The customer service and non-locked devices sold by Pure Talk are excellent! The price is perfect. My only issue with Pure Talk’s service is the relatively poor cell coverage. I so wanted to discover it was amazing in all regards; unfortunately my cell coverage often disappears. I’ve traveled extensively using the cell service, TX, OK, KY, TN and Iowa to name a few. Unfortunately the coverage issues persist regardless of my location. Hopefully its reliability will increase in the future! In the meantime I’m definitely continuing on as a Pure Talk customer. The pros still outweigh the cons.
Hi, Natalie! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Customer service is great, connection is great. Wonderful all around. Gave us more data for the same, low price. Right now, we would not go anywhere else and would recommend to anyone that is needing a good phone solution.
Hi, Andrew! It's wonderful to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I canceled my service with Pure Talk and paid off the balance of my phone because you wouldn't change my phone number to a new area code. If I wanted to continue with your service I would have to pay off the balance of my phone and then request a new phone number with a new area code. Can't understand why you wouldn't work with me, I was an excellent customer, an average FICO score of 815-820, and just wanted a new phone number with a new area code because we moved. You didn't want to work with me, so I didn't want to use your service.
Hello, Julie! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. You must port and maintain a current phone number if you purchased a device with our conditional sale agreement. If you change your number, your sale agreement will be voided, and you must pay the remaining balance in full. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Went to Italy for the first time and I swear it was such an inconvenience I almost dropped you. Plus I sometimes get lack of service where other phones around me are going strong. Low price is why I'm still here.
Oh no, Oscar! We're sorry to hear you were unable to utilize service in Italy. Please accept our apologies for the inconvenience this caused. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Great service at a fantastic price. Never regretted the switch from a big tech carrier. I paid way too much for poor service for many years and was absolutely thrilled to be introduced to Pure TalkUSA by listening to Sean Hannity. Purchasing from an American company is supremely important to me, so having cellular service with Pure TalkUSA has been a privilege. My hope is that this company continues to prosper and grow.
Hello, Mary! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I want to comment on Pure Talk’s service….Pure Talk is WONDERFUL. Thank you for all you give to those of us that discovered you. I will continue to share with everyone how great you are. You need to UP your television ads to let everyone know that you are not only better than that **, you are free from government input, like that ** and much better service.
Hi, Marilyn! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I'm a long time customer with a grandfathered family plan. I have to transfer minutes to the other family members every month. One of us has data on the phone. The site no longer reflects my plan, but customer service has been great whenever I need help. I would recommend it to anyone.
Thank you for being a long-time customer, Ivy! We're happy to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I got new phones, you said I owed approximately $300 and I was turned over to collection 3+ years ago. I have called you and collection agency and no one has record of debt. However, Experian says collection agency has turned over my account and ruined my credit. I have tried many times to correct. No one seems to be interested in helping.
Hi, Ramon! We're sorry to hear about your experience with PureTalk. Please message us through our contact form at https://www.puretalk.com/contact so we may further assist you. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We switched over to Pure Talk from T-mobile and haven’t had any regrets. The cell service has been better, it has been very easy to activate new phones, customer service has been helpful when there are problems, and the cost is less than half of what we were paying for worse cell and costumer service.
Thank you for switching to PureTalk, Sara! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Tel-Rite oversight has helped to achieve a service minded company. Customers only expect operations to run smoothly,. Agents that perform could be allowed to service at their level or at the desk used so heping each other to achieve best service only serves all of us. Happy holidays to all staff. May I suggest that 2024 bring more profits and better service.
Wow, Pearl! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I love the price and the company. My only issue is that it seems in Houston my wife and I hardly ever have a good signal. Sometimes we have dropped calls. Sometimes it’s SOS. I wish the signal was stronger. I plan on continuing with Pure Talk. Even now it’s just two bars with LTE, no 5G while I’m at work near IAH. VERY FRUSTRATING.
Hi, Douglas! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
It may not be Pure talk's fault, but I’ve never had good signal or internet connectivity. Perhaps it’s because I live in rural areas, but I’m having to constantly deal with poor phone service and poor data signal. Otherwise I don’t have an issue with pure talk services. I would like to get a phone upgrade in the future. Possible I’ll use pure talk shop for that.
Oh no, Jason! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have not had any issues other than one small one years ago that was quickly resolved. I am very happy with Puretalk service. I recommend Puretalk to others often. I truly believe you have the best deals for the best service. Your partnership with AMAC was a selling point for me and why I originally picked Puretalk. I will stay with PureTalk for the foreseeable future.
Hi, Mary! We're excited to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We have been very happy with the service thus far. We usually have service everywhere we travel. Even better than my company phone which uses Verizon. The only issue is existing customers don’t qualify for your free phone upgrade. I need to upgrade my phone. What offers do you have for existing customers.
Hi, Mike! We're happy to hear you're enjoying your PureTalk service. Currently, we're not offering the free or discounted phone promotion to active lines. Please accept our apologies for this inconvenience. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab and choose your line from the drop-down menu. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
My phone works fine at $20/line. I notice with alarm your advertising for new customers is engaging in gross lie rhetoric. So, I’m now preparing to shop for another carrier. It’s the way of the world. First comes “The Big Lie” advertising. Then comes huge rate increases. This is not my first rodeo.
Hi, Steven! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have three lines with PureTalk for myself and family members. I have also purchased three iPhones from PureTalk. Service is consistently excellent in all areas. The USA based service department is a welcome change from what I have experienced with other companies. I highly recommend PureTalk to anyone wanting the best customer experience at a great price.
Hi, Michael! It's wonderful to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The service is just as good and the coverage just as good but over 50% savings over the competition. When I call with any questions I get to speak to an American speaking English rather than someone from a foreign land speaking English as a second language and with my hearing not as good as it used to be, I appreciate speaking to an American.
Hello, Carl! We're thrilled to hear you're saving money on your monthly bill and received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com