PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,971,908 reviews on ConsumerAffairs are verified.
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Reviewed March 11, 2024
All good as promised! Service was friendly, very informative and technically sophisticated enough to answer all my questions and concerns! She was able to go over all options and pricing in a clear and concise manner! Thank you for all the information and time spent with me in helping make my choices easy!
Hello, Charlie! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Please install a facial recognition capability on your site’s sign in page. In addition, ensuring your service is using the best cell towers in each area is crucial to providing better coverage. Piggybacking into those towers is essential. I’ve also noted that although I’m 80% of my time on a high speed WiFi connection, my data lately depletes significantly quicker.
Hello, Brian! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
My experience from day one has been positive. The few times I had an issue, it was dealt with quickly and efficiently. A big positive for me is when you talk to someone, they can understand you and you can understand them. I also have saved money every month since switching from Verizon.
Hello, Daryl! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
If I’m home with Apple tablet, the text comes through and “dings” on the tablet a minute or two before my phone gets it. We’re in Idaho. More “dead spots” than I care to count. More than we had with Verizon. If we’re talking on phone, can’t send a text picture until we hang up.
Hello, Alice! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Able to get service in all locations. Very pleased with service. My husband is also pleased with service. His # on the contract is **. Have recommended your plan to a few people however they wanted to stick their plan. We are very pleased with the service Pure Talk provides.
Hello, Suzanne! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We were looking for a phone for my son. We called on Friday, March 9, 2024 and were assisted by Mr. ** who was very nice, patient and knowledgeable about our inquiries. My was not sure about something else regarding the new phone he wanted so we called again and this time we were assisted by Ms. ** who, also was very pleasant and knowledgeable about her job.
Hello, Tony! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Each time I’ve had a question, I’ve been able to reach a real live representative very quickly. No waiting. Very unusual. And each time, my questions were answered without having to be passed on to another department. Bravo! I have recommended PureTalk to others several times, based on cost savings, reliable coverage and great customer service.
Hi, Susan! We're elated to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We receive very poor reception. A lot of cutting out during calls or dropped calls at our house and areas around our house. We are thinking about switching due to this. We also had issues with texts not going through or being received every month which required a call to customer service.
Hi, Ben! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
My phone closure because your (people?) didn't do their job! My cc was hacked and I called in with the new # Over a week before cut off date! ALSO your 611 # number is not working and has never, on my phone! Other than that, I love your service and the fact of "veteran-owned!" God bless. Semper Fi
Hi, Howard! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I have heard about Pure Talk for a long time on the Rush Limbaugh show. Never thought that I would use it. I have been a Verizon customer for a long time. Finally, I decided I would call and ask them to change my service. They were very helpful and patient and helped me to get connected. I’m glad I did it.
Hello, Jeffrey! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
15 G of data is not enough for me at the price point. I recently did a 2 g data top off to make sure I did not run out while on a trip. It did not purchase 2 g of data. You can only purchase 2g of data when you are below 13 g of data. We need a low on data adjustable alert.
Hello, Nathan! Once you reach your allotted amount of high-speed data, the speed does throttle down to about 256kbps. The data speed is slowed instead of charging our customers for overage fees. You may upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
We signed up for the international credit in order to use the phone while in Europe. Really poor service even when I kept adding money. If it wasn't for my Verizon phone we would have been stuck or had to buy a European SIM. Otherwise US service has been good.
Hello, Paula! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
We love the principles the company stands on but we have frequent dropped calls since switching over to Pure Talk. Our area does not do as well with AT&T service and since Pure Talk uses At&T towers it results in the frequent dropped calls. With that said the customer service has been exceptional. If dropped calls were eliminated they would for sure have five stars!
Hi, Patricia! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I've only had to contact customer service a couple of times but each time it was easy to get through and all my needs were met. I've only had to contact customer service a couple of times but each time it was easy to get through and all my needs were met. Great service, great people!
Hello, Dean! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Love this company. So glad I switched from AT&T. You guys rock. I don’t know of any other cellular company that would, without even being asked, increased every customer’s monthly data and give them a hot spot connection on the house. Thanks.
Hi, Daniel! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We'll be pleased to continue the service as long as you keep your rates affordable for those on fixed incomes.
Hello, Ron! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Excellent coverage in all the locations where I've been. No problems with service or managing the programs. Wonderful help transferring contacts to our new phones. Agents are very helpful and courteous. Affordable cost for our limited retirement income. Our new updated phones are easy to use and a pleasure to operate.
Hello, Pat! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
In the area that I live, there are drops in Coverage. The up/download speed drop significantly in the area. I have had other pro riders such as Verizon, I am happy with the monthly cost but faster speeds would be appreciated. Text messages can take up to five minutes to deliver, even when sitting in the same house on same tower.
Hi, Mark! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
The price is excellent, better than who I was with before. The service is fantastic and better. I get the same or better voice calls. I get what I pay for and more. Thank you for the excellent service. It was pretty flawless in the move from one carrier to another. I have been really happy with the service for many years.
Hi, Albert! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
PureTalk delivers great service. They have never been down. We get service wherever we go across the US. Haven’t been out of the US, so I don’t know how it works. We let friends know about PureTalk. No dropped calls, or texts. Customer Services is always there to help us with any problems we come across.
Hi, Doris! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Same issue request to change billing date from 9th to 5th. Positive reply via email, no action from PureTalk. 4 customer service contacts in 5 months. Plus transferred to other personnel who never answered the calls. Waited on hold for 10 min+ each transfer. Have a great week and a better day. God Bless you!
Hello, Henry! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than optimal service. To change your billing date, you have to call our Customer Service department as this can't be completed via email or social media correspondence. Once you place the billing date change request with an agent, please allow 24-48 hours for a response. You will then have to pay a prorated amount. Once the amount is paid the billing date will update.
Reviewed March 11, 2024
Service is good except for when I go to Michigan where I have no internet and use up my high speed internet in two weeks until next month. At first I couldn’t buy more but last year I was allowed to buy 10 if I remember correctly but even after I paid for it I didn’t get it.
Hi, Lynn! Once you reach your allotted amount of high-speed data, the speed does throttle down to 256kbps. The data speed is slowed instead of charging our customers for overage fees. You may upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the Pure Talk experience. -C.H
Reviewed March 11, 2024
Overall the service is average. Certain areas the service struggles and it is hard to have a conversation. Service needs to improve to earn 4 to 5 stars. Price point is good when comparing to competitors. Price is what keeps me as a customer but if service doesn’t improve I will look elsewhere.
Hello, Michael! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I have nothing but good things to say about my service with PureTalk. The price is especially good and the service is excellent. The customer service is excellent. It is great to talk to someone in the states who speaks my language and understands my needs. Thanks Pure Talk.
Hello, J! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I love PureTalk. The price is right and the service is great. No dropped calls. I also like that the company shares my values. The phone I got is good and was reasonably priced and I got to keep my phone number. What more could you ask from your cell phone service provider?
Hello, Jill! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
OK - had me upgrade software although phone is set up with automatic upgrades. Had several problems with call fails & texts not delivered. Had to take to my grandsons to fix. Also, contacts said I was breaking up & could not hear them, although I could hear them. Not happy at all with the service. This is the first problem I have had. Initially I came from Patriot Mobile because of the poor service there.
Hi, Lucille! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
My phone quits receiving or sending calls toward the end of my billing plan each month even though my plan includes “unlimited talk and text minutes”. If I dial 611 and talk to a representative they turn it back on and all works fine again, so now I know what to do when it happens, but it should not be required. This needs to get fixed before I switch to another provider.
Hello, Jon! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I have tried both of the big service providers in my area and have noticed no difference in coverage switching to PureTalk. I love to brag about how low my phone bill is when I hear others talk about how much they are paying for their service. I have zero regrets switch and recommend pure talk to everyone I can.
Hi, Logan! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I love PureTalk. Customer service is awesome and the fact it is veteran owned. When I transferred my services from AT&T to Pure Talk, it was so easy. I am so happy with my service with pure Talk. I talked to my Brother-in-law who is a police officer to switch his services to Pure Talk. Thank You.
Army Ret. **
Hello, Rachel! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
When I first joined PureTalk no one explained how the company functioned. I couldn’t get straight answers. I was never informed of the due date for payment. I received a very nasty text that my payment was due on the first of the month and if it wasn’t paid at that time my service would be cut off. Frankly your company lacks professionalism.
Hello Diane! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than optimal service. The billing date is determined by the date of activation. We recommend enrolling in autopay by logging into your Account Portal and selecting the Billing tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Great coverage for a fair price. Good quality company shares my values. A non woke company recommended by AMAC that is where I found them. Does not matter where I am. I have coverage and if 5G coverage is available I have 5G service. So it is a great value, no issues with service. Ample data service as well. I highly recommend using their services.
Hi, Mark! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We’ve had great experience since the beginning. Customer service was good and they made it easy for us to switch. Plus the price is good and phone service is always good. We appreciate hate their help but we’ve never had a need to call for help since we began. We thank you for being there for many who are looking for options to the others.
Hi, Barb! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I like PureTalk, but the cost is now exceeding my budget....I am going to have to drop something, it may be puretalk or some services attached to puretalk. I am paying a lot of money for the 5 lines I am carrying. Any thoughts on what can be done? If the folks storming the border get free phones, is there something I can get? I am a senior, there has to be something I can do?
Hello, Cecilia! We suggest giving our Customer Service department a call. Going over each line's usage and making sure you have the most affordable plan for each line's use. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Receivers of my phone calls were having trouble hearing me…phone was cutting off & on or breaking up! I waited 42 minutes online to talk to anyone! Operator was able to get me started on setting to reset phone and I think problem is now resolved I but was cut off from service person so I accepted results!
Hi, George! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I am thoroughly happy with PureTalk’s service. There are no gimmicks and no hidden fees. My cost each month is half what I was paying through another company. Every time I have called, PureTalk has answered right away, no hold time, and they’ve solved my questions completely. I am very happy with PureTalk, thank you!
Hello, Kay! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Love your service, recommend it to everyone. What a way to save money. Reviewed the company, recommended my son use it to lower his bail after college. When we were retired, we did the same. No Longer worried about phone cost. Would recommend to everyone do this and help yourself out!
Hi, Deborah! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We have been very pleased since switching to Pure Talk! Have recommended more than once to friends and family. Love the fact that this business supports U.S. Veterans. Pure Talk is not only a great value, but just as importantly, has great customer service! Nice to be able to talk to a 'live' representative without having to jump through a bunch of unnecessary hoops! Thanks!
Hello, Stevan! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I've been using Puretalk for almost 4 years now. They are by far the best. Great prices, and service. I have service a lot times even when my husband does not, and he has Verizon. They are quick to answer your questions and concerns. You actually talk to someone. They offer great phones or you can bring your own. I brought my own and after couple years got the new Samsung 22 ultra when it came out through them. Great phone and no problems setting it up. Don't see myself ever changing service again!
Hello, Angela! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I've used PureTalk for many years... for good reason. The rates are consistently among the lowest out there - and the coverage service is excellent. I live in a rural area where some neighbors complain of spotty cell coverage and dropped calls, but I've never had this problem with PureTalk. I've upgraded phones several times, and the SIM cards they send to March those new phones always install easily and work right away.
Hi, Mark! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I had been with AT&T for 28 years. They always made me feel insignificant whenever I visited a store or called customer service. I was spending an outrageous amount of money monthly. I switched to PureTalk and have not regretted one moment. The service is wonderful, the reps are helpful, and I would highly recommend PureTalk to everyone who wants to save money but be serviced like a VIP.
Hello, Karen! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We constantly experience dropped calls and no internet connectivity which are most likely due to our rural location but I did expect better when moving over to PT from unAT&T as our mobile carrier. Sadly, our unAT&T service was more reliable. It would be great of PT offered more Samsung offerings.
Hello, L. J! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Service is the best plus when I have called with questions, I am greeted by your associate who courteously answers them. I left my previous provider, Cellular ——, Because I called regarding Data usage and was spoken to in a hostile tone of voice plus belittled by their associate. After, I immediately called Pure Talk. Have been very happy since. Thank you.
Hello, Daniel! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I would like be able to download a monthly bill with all charges itemized. Over the past few years, the monthly charge has varied sometimes increasing then decreasing then increasing again with no explanation. An itemized bill with the basic monthly fee and each additional fee would be greatly appreciated.
Hello, Lawrence! Itemized invoices can be found online at www.puretalk.com and by logging into your Account Portal online at www.puretalk.com. Once you have logged in, select the ‘Billing’ tab and scroll down to ‘Transactions’ to view invoices. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I called to try to get help with my caller ID not showing up when I call others. I was told this was controlled by my phone settings, but the phone is not set to block outgoing caller ID. I checked to be sure. I did not try calling customer service again because the agent I spoke with was very adamant that they could not help. I do not have an order number available.
Hello, William! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. The Caller ID display should reflect as "Wireless Caller" and your mobile number. If the incorrect Caller ID value is reflected, please power cycle your device at least once a day and according to AT&T database updates, the Caller ID should update within 2 weeks. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I signed up for Pure Talk to save money and at the recommendation of Dave Ramsey. At first, I was extremely pleased with everything. However, recently I have been a little disappointed. My bill unexpectedly increased by over $2 per month with no warning. I tried to contact customer service via the website but was quickly met with a crazy barrage of questions and no real way to ask the question I wanted to ask. I finally got a response from customer service but she just informed me that it was taxes and fees and told me to look at my bill.
However I had already checked that portion of my bill and the taxes and fees had been the same as they’ve always been. So I responded with, "No mam, I already checked that and it actually looks like come kind of recovery fee?" She never responded again. $2 a month may not be much to some people but in this economy it all counts. What really bothered me was that I was never informed about the increase. Then recently I woke up to no service and had no way to contact Pure Talk. I tried to contact customer service over the website but of course “no service” is not one of the optional questions that you can choose and I could not obviously call out because I had no service.
I had WiFi but still no way to contact Pure Talk regarding my service. I have a home phone but was informed that I would be charged for calling Pure Talk regarding my no service issue so I just had to wait it out and hope it would come back on. My husband also has Pure Talk and he had service the whole time so I’m not sure what the issue was. I have recommended Puretalk to multiple people and my aunt actually switched over but was disappointed in the service as well so she left and I felt bad for recommending you all. My grandma is also looking into switching but at the moment I’m not sure that I could recommend the service to anyone else.
Hello, Erica! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. PureTalk charges the Recovery Fee to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. If you would like to review more information regarding the Recovery Fee, visit the link provided. -C.H
https://www.puretalk.com/terms
Reviewed March 11, 2024
I switched from AT&T and have found the service to be at least as good, while cutting my monthly bill at least in half. The customer service is great with very friendly and knowledgeable representatives. I am also happy to do business with a veteran friendly company. I recommend PureTalk to all my friends.
Hello, Jerry! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Your sales rep lied to me, which set off a slew of problems, I'm still dealing with. She said you could service my home phone, which was on a cellular transformer. Not true. For the 2 hrs I was with you, I could not go back to AT&T! I had to go to Verizon; they are still working on issues, 1 month late. Pure Talk is rotten.
Hello, Gwendolyn! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
Most of what I have used with Pure Talk I love, but your international plans are very frustrating and seem to me to be archaic. I should be able to sign up for an international plan to call Canada without having to do it Every month, and use a 10 digit pin number. That is very prohibitive.
Hello, Liza! Great news, we have made upgrades to our international long-distance calling feature! No PIN is required! All of our unlimited plans include international long-distance calling credit! International credits are automatically applied to your account each month. The credit amount depends on your plan tier. You can top-up international long-distance credit by logging into your Account Portal and then selecting the Add-ons tab. To learn more about our rates please visit the link provided. -C.H.
https://www.puretalk.com/international-calling
Reviewed March 11, 2024
I appreciate Pure Talk's typically exceptional service (except when AT&T towers have issues), and like their pricing! With no contracts, we don't feel tied down by Pure Talk. We appreciate that, and are thankful for the excellent service and value we receive from Pure Talk, which has helped us be loyal customers for years. Those are the reasons I use Pure Talk!
Hello, George! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
My wife and I have experienced a fairly high number of dropped local calls, especially with our family member who has T-Mobile service, which is also our previous provider and with whom we had very few issues. We will continue to monitor it before making any changes. Also the line outage issue we incurred a few weeks ago was disconcerting. We could have been notified by PureTalk during it.
Hello, Olli! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Always great service. If I need customer service, I get to talk to a real person. Never hold for more than a few minutes. Awesome service. I recommend to everyone, especially veterans. Thank you, Pure Talk, one and all. They have great phones and great prices as well. The plans are affordable, and they have discount for Veterans.
Hello, Patricia! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Compared to our old carrier, the location services, find my friend are extremely slow and in some cases, don't work at all. Overall the service seems close to the same as AT&T. The customer service is not very helpful when calling with questions. It would be helpful to see clear rules for international travel.
Hello, Joel! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
We currently offer international roaming! Up to $20 in free international credits are automatically applied to your account each month, (credit amount depends on plan). Only pay for what you use. No overages or surprise charges. Ability to add on additional international credits as needed, starting at just $10. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/international-roaming
Reviewed March 11, 2024
My balance on my acct, seems to go from 26 to 28 dollars & some change. Just curious as to why it changes. I recently had to change my debit card due to fraud. Sorry I did not remember to make the card number change with Pure Talk. The change has now Been made. Thanks!
Hello, Maria! PureTalk charges the Recovery Fee to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. If you would like to review more information regarding the Recovery Fee, visit the link provided.Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/terms
Reviewed March 11, 2024
A friend in Florida & Michigan recommended giving Pure Talk a look. We switched to Pure Talk from Verizon and reduced our monthly bill over 50% while receiving 5gb more data! We have great reception everywhere we have traveled and highly recommend Pure Talk!!! Thank you for a great option in cellphone service!
Hello, Karen! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Brandon mailed me a new sim card. Didn't work. Sven, the tech support did some troubleshooting but after about 1/2 hr he declared it a total hardware failure. It was 2 yrs old. I lost everything on it, and communications since Mar 2. Not happy. And your company wouldn't replace the phone.
Hello, Valerie! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than optimal customer service. A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Replacements’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Since transferring my service from Verizon to Pure Talk, I have been very pleased. The transition was easy. Call quality seemed to be the same. And I’m saving over $60 every single month. I wanted to use my phone when I traveled, now that has been included without an increase in price. Count me as a huge supporter of Pure Talk. Thanks for giving me an option to the big carriers with all their other costs I don’t like paying for.
Hello, Thomas! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I have always had excellent help with the initial set-up and any questions I had while learning the new phone. All your employees are very knowledgeable. I recommend it to anyone when the subject comes up. I enjoy all the talk show hosts recommending Pure talk. It is wonderful to support our veterans.
Hello, Pat! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I gave no problem with customer service but since your carrier is AT&T I have terrible service. It drops my calls, I don't get texts from people and they don't get mine much of the time. When I try to send texts, especially if I use emojis I need to resend 4 or 5 times and then just forget it. Because of this I have a kind line and have friends and relatives call me on it. When I tried sending this it said "lost connection, try again".
Hello, Diane! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I really appreciate the veterans discount I just started to receive. I’ve been a customer for a couple of years now and really like the customer service and pricing of the different plans. I don’t like the fact that you have two different prices on your phones. One awesome price for new customers and the regular inflated price for current customers. I have bought two phones from you in the last six months. With the discounts a new customer could have saved I could have almost paid my bill for the year. Every time I see this double standard I seriously consider moving on. I realize a lot of companies do this and it sucks. Please don’t suck.
Hello, Dennis! Thanks for your service! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Our service is not as good now as it was in the beginning, especially in our home which is less than desirable. It would be really great if we could rely on service, even when on wi-fi sending texts is undependable. Don't know if there is any way to boost/improve service or not. The only thing you've suggested in past was to update phones which hasn't helped that we can tell.
Hello, Robbie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Day to day I’m pretty satisfied with the cost and performance of PureTalk. I will stop being a customer when I go to Europe because I have gone twice with this company and phone and it has never worked without Wi-Fi there. I did all the things you’re supposed to do, new sim, new esim, French phone number. I called your customer service and they were not knowledgeable. Just said, "Oh buy this PIN number and you will be fine." I wasn’t fine. Before I go again I will switch service providers.
Hi, Jessica! Great news, we have made upgrades to our international roaming feature! No PIN is required! All of our unlimited plans include international roaming credit! International credits are automatically applied to your account each month. (credit amount depends on plan) You can top-up international credits by logging into your Account Portal and then selecting add-ons. To learn more about rates please visit the link provided. -C.H.
https://www.puretalk.com/international-roaming
Reviewed March 11, 2024
I'm very satisfied with my PureTalk service so far. No issues whatsoever with connection, call quality, or service. My one hope is that we will not encounter the billing increases we have experienced with other cellular providers (and cable and internet and TV streaming and..). I will be very loyal to providers who do not "randomly" increase my costs.
Hello, Peter! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I ordered 2 phones after being advised my old phones would soon not work due to the change over to 5 G service. After 10 days I received one of the two phones which had been prepaid. After 6 phone calls and conversations 2 months later, I gave an ultimatum that I was through with your company. I had requested from 4 people to talk to a supervisor and was told by all they would relay and assured by 2 that I would receive a call which never happened. I have switched companies and really wish you would not contact me again as it is a waste of time, not only mine, but yours also.
Hello, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
I've been so happy with my experience with Pure Talk! In so glad I found you guys! Coverage has been great! Customer service has been great! And can't beat the price! I've told a lot of friends and clients about Pure Talk! I will most likely be a customer for life!
Hi, Jacob! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Would like to know what you are doing about limiting or preventing the constant robo calls coming to my phone on a daily basis? Sometimes as many as 15-20 per day. Very annoying. The phone and data service works good. Thanks for the out of country coverage. Looking forward to using it when I travel.
Hello, David! Currently, we do not offer a spam-blocking service. Please accept our apologies for this inconvenience. We recommend registering your phone number at https://www.donotcall.gov/ and blocking any unwanted calls through your Phone app. If you have further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
PureTalk has been a moderately reliable cell service with a great price point. I definitely have a few more calls dropped than I did with ATT, but for the savings I am receiving by getting away from the woke big 3, in my opinion it is 100% worth switching. It is also important to me that PureTalk doesn’t donate to super woke causes. Doesn’t prioritize DEI over work ethic. Keep up the good work!
Hello, Joshua! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
What can I say? Unlimited everything including international direct dial at a FIXED LOW LOW price. English speaking humans answering the phone immediately if you have to call the company. ATT network coverage, much better than the others. Could not be better.
Hi, Jeff! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I am very pleased with my service. I am very happy that PureTalk has included other countries that you can text or call without extra charge. My granddaughter is thinking about studying abroad and I will be able to stay in contact with her. Which is very important as a grandparent.
Hello, Peggy! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
My cell tower coverage was being intermittent, which is strange because I live 1/4 mile from a tower. I was getting a message that my phone was not connected to the network so I could only make emergency calls. She suggested that I power off/on the phone, but also gave me the direct number for tech support if I still had problems. After powering my phone off/on it worked. This was yesterday. Today my phone connects to the tower, but only one bar is shown for the signal strength. It was great talking with Shantel and she handled my situation well.
Tim
Hello, Timothy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Unable to use my phone in Aruba. You need more international, we had to sign up for Verizon International on my husband's phone and I was unable to use mine. We would like service to most international countries. Other than that we really like the service of PureTalk. We were also not able to use in Cancun.
Hello, Beth! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
The service contract came with Galaxy 15 phone 2 year contract...The phone has some sort of Audio problems. Half the time people can't hear me. I'VE ALREADY HAD TO REPLACE SCREEN.... And the new screen won't lay flat because of battery swell, so now my screen is cracking again. I love the American connection, but the quality product you're pushing is CHINA GRADE at AMERICAN PRICES! NOT HAPPY!
Hello, Gary! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
The only complaint I have is that I can not use Hot Spot. I was in hospital and could not use it to get Internet!! I like the price and have not had any other problems with this. I worry what is to come with this world and what will happen to this great country.
Hello, Janet! The mobile hotspot feature allows devices, such as tablets, to connect to the internet using your PureTalk connection! At this time, hotspot is guaranteed on iPhone models 6s and above. Mobile hotspot may not function on all Android devices. We're happy to provide steps to enable the feature on your device! Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We've received great service in all areas of our travels. Priced very well, they are very competitive with other companies. I especially like speaking to customer service. I've found them knowledgeable, always polite, and you can understand them! This company was formed by veterans. They are still patriotic and supporting good USA values! We recommend it to everyone!!
Hello, Cheryl! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I switched to Puretalk several years ago from another third party carrier. I still have 2 lines with the old carrier as well due to coverage issues. PT customer service is soooo much better. Their response time is great and they can fix any problems I have. The other company doesn’t compare.
Wow, Naomi! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Unfortunately, when trying to switch providers a couple of months back, I discovered if PureTalk uses the provider’s equipment, then one is unable to transfer the phone number to that provider. Therefore, if you want to keep your number, you must stay with PureTalk, which is good for you, but not for the consumer. My opinion—not very competitive nor fair.
Hello, Benjamin! When agreeing to a conditional sales agreement the stipulations are agreed to at the time of finance. If you choose to port out during the conditional sales agreement all remaining balances become due immediately. Once paid the number can be ported. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Coverage is slow as in speeds to upload are slow. And plans are deceiving thinking internet was unlimited. But I do love the price. If I can have unlimited internet I will pay more. No problem. Your incentives are good and you keep to your word. Thank you. Lauran
Hello, Lauran! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Puretalk has some improvements to make. We have trouble with connections. Calls breaking up and dropped calls. I have to say the call quality is nowhere near what we had with Verizon. Never have more than 2 bars and only have 1 bar for most of the time, I was expecting much better. There are cell towers within a few miles as the crow flies, so I don't understand, if you are using the cell towers of the major carriers, why we can't have better service.
Hello, Kathleen! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
We find that the reception for our area is mostly poor. Most of the time, we have 2 bars and a lot of the time 1 to none. While traveling between towns we have periods where we have no service. Not very reliable. We might need to look at another provider in the near future.
Hello, Tom! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Been enjoying PureTalk. The savings have been great and the service almost always reliable. I’ve had a couple strange instances where my data has been used up and it can be hard to track or investigate why that has happened. We also would like to receive promo’s for new phones (existing customers) much like the offers I see for new customers. Thank you!
Hello, Christopher! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch! Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I love my Puretalk service. They don't feel the need to charge me an arm and a leg to get great, unrivaled service AND I don't have the same issues that other providers seem to have with outages. I have affordable service, connectivity I can count on and I've been with them for 14 years.
Hi, Sherry! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I love this company. Customer service has always answered the phone and assisted me. I have never had one issue with switching from the “other” company. I save approximately $120 a month. It amazes me the difficulty I have in convincing people to switch and save. My service functions just like like it did with the other company and I save a ton of money.
Hello, William! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I like Puretalk and the service, I don’t understand why you keep going up on my service. What used to be a reasonable price, is now almost $40 monthly. I got the service because it was cheaper and a better service than what I had! My husband’s service never goes up, I am a 66, retired and on ss disability. It’s not easy making ends meet much less my monthly phone bill keeps creeping up.
Hi, Gisele! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I would like to see the company extend phone coverage to more areas like the Caribbean and Europe. I do like that you cover Mexico and Canada. I hope that the company would consider adding more countries that be added to the coverage. I do enjoy your service and the cost of your service and I have recommended your company to many.
Hello, Sandra! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I've had a fantastic experience with PureTalk wireless service. Not only is their service incredibly reliable, but it's also very affordable. I've never had any issues with dropped calls or poor reception, even in areas where other carriers have struggled. Plus, their pricing plans are very competitive, making it a great value for the quality of service you receive. I highly recommend PureTalk to anyone looking for a reliable and affordable wireless service.
Hello, Mark! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Hello! Love Puretalk and the fact that their customer service is all in the USA, veteran owned and operated. The price and service and ease of switching over was great. I am a returning customer- I tried switching to Att first responder plan but the service was terrible so we went back to puretalk with no issues.
Hi, Stephanie! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I have been very satisfied with my PureTalk service. My reception is actually better than ATT, which is the only big company with coverage in the mountains where I live since the fire in 2018. I do have one problem that has just started, I can't send photos on text.
Hello, Paula! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Wife and I both having problems with phones all the time, with the service, with the billing, too much time on hold. I think we'll be changing our service. Also, it was extremely difficult to take my number from another company to yours. Not as easy as you advertise. Was very frustrating experience.
Hello, Reinhold! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I am not satisfied with the quality of the phone. It continues to freeze multiple times a day. I'll be using it then go to touch the screen and nothing will happen. I have tried shutting it down and restarting and that will work for a bit but it continues to happen. Would like to consider upgrading to a different phone if possible.
Hello, Rebecca! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Replacements’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We have generally been pleased with the service performance of our phones. We live in rural Kentucky and travel to Texas often to visit family. Service was at least better than our previous carrier in rural Texas. However, there is serious service disruption in areas of Kentucky. We had to use wifi calling when visiting Cumberland Falls, while all others in the group had service from at least two other carriers that performed well. The limited service disruptions are far outweighed by the lower cost of service from PureTalk.
Hello, Odell! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I get a lot of dropped calls. I have to reboot all the time. I have noticed that in my time with your company I have lost cell numbers and emails. Not at all happy about this... Not sure I will stay with PureTalk nor am I sure I will recommend it to others.
Hello, Alice! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
We have been with PureTalk for about 3 or 4 years and have never had a reason to switch to something else. They are the most "bang for your buck," and have always had excellent customer service whenever we have called with an issue or question. We highly recommend PureTalk to anyone who asks, and only wish they had better basic phone options for those who are not interested in smart phones.
Hello, Sarah! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I am happy with the price of service. I do wish that there was better coverage where I take my family camping. My son has AT&T for his service & has full service in the area. I thought that I was working off of AT&T towers. I did have to send my phone in for service at the beginning of using Pure Talk & was without a phone for 10 days. While at home, service has been good. For basic service, I would recommend.
Hello, Paul! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Service is okay, but the phone is really hard to use. This Nokia tells me I have voicemail, but I cannot access it. I've had a couple of young people try and they can't make it work either. Tiny buttons are hard for arthritic fingers. I wish you had a simple "geezer" phone like a Jitterbug.
Hello, Jean! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Replacements’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
The price and service are very good. I was with AT&T before so I was able to bring 2 phones with me. To my surprise I got better connectivity on both phones using the same towers after switching! That was a bonus for sure. I got a third line and I am paying less than half per month than for two lines before switching. If you prioritize service and cost, check out Puretalk. You just might be surprised.
Hello, Harold! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I love the cost and that my bill will not change from month to month. Also, many countries have been added to the text and call list free of charge! I recently used it successfully in Mexico. My only small issue is that I have some areas of little or no coverage while traveling. But when it works, it works well!
Hello, Alyssa! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
This is the crappiest phone company I have ever had!!!! It took THREE WEEKS before we had SERVICE!!!! REFUND PLEASE!!! NOT FUN TO WORK WITH. APPARENTLY UNABLE TO HELP ME, THE FOLKS DID A LOUSY JOB. HIRE SOME NEW HELP. Angry would not describe the way I feel. I was taught to think. Apparently your workers were not. Do yourself a favor, hire home schooled folks who can figure out problems.
Hello, Emma! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
I've been very happy with Puretalk. I love the price, how features have been steadily getting better, and customer service has been fine every time I've needed it. My biggest issue is that I can't respond to group texts greater than 10 with an Android phone. iMessage seems to get around the restriction. I've called a few times and I don't believe a solution is on the horizon. Why the ridiculous restriction? We now have better ways of preventing spam messaging.
Hello, Ryan! We're delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. We're always working to add new services that make it easier to be a PureTalk customer. At this time, group texting has a limit of 10 recipients. We apologize for the inconvenience caused. Please stay tuned for future announcements! Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
Service was fine, the only problem I had was you didn't Have enough phones available. I need a new phone, The Availability was poor, You charge more for phones for existing customers than for new customers. I never got a phone from you to begin with, So I should have been given a lower price. I was not. So I switched carriers. The Carrier I picked. Is half the price I was paying you.
Hello, Paul! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2024
I went out to Arizona last month. Did not have any internet service in eastern Colorado, nor New Mexico and eastern Arizona. Your claim of complete coverage was not my experience. I am considering a different service. What is your response? I have more words to use but do not think you would like to hear them.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I can't receive or send pictures in message or emails. I can't participate in group messages or emails. Why is that???? I get failed emails and a window in message that won't open. I don't know what else to say because that's all the problem there is but it is annoying!
Hello, Nita! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I used to have Verizon but switched to PureTalk when I heard I would have the same coverage for much less $ a month. It’s fine in town but in more rural areas where I used to have ok service I now have none. But for the price I’ve decided to remain with puretalk.
Hello, Michael! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Mostly good, but less than ideal at times. I've been a PT customer for a lot of years, and I have stayed, because when I do have to reach out to customer service, I always get a human and the experience doesn't make me want to scream or cry. Having said that, sometimes there are annoying glitches that just don't go away easily. With unlimited calls and texts there should never be a time that the phone says you don't have minutes for a call, but it has happened to all of us. I have been given the reason several times, but that should just not happen, and being unable to make a call because the system thinks that I have already used my multi-thousands of minutes it thinks I have is no good. And, if that happens on a weekend I am really in a spot, because CS has only weekday hours. This used to happen to my daughter all the time. It always has required a call into your CS department to fix it.
Sometimes we are the only people around with lousy coverage, and that can be pretty frustrating as well. Recently I needed CS and had hoped to do an online chat for the issue, but that is no longer an option. I hate calling companies, and will always first look for online troubleshooting or chat help, but all your webpage does now is sell. That's a change that seems like it's for the worse.
All in all, you still have us, because the price is so good and because your CS doesn't make us want to give up. I have family that have been using a different no contract service for quite a while, and they are happy. I decided to answer the review request email, because I don't hate PureTalk, and I would like to give you a chance to keep me. Thanks for asking.
Hello, Maria! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. While your plan does include unlimited minutes, the system does not recognize an infinite number; therefore, we set it at 5,000 minutes. We find that number works for most customers. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I have no issues with PureTalk service, it is excellent. Great value and good coverage at a reasonable price. The rating is for the website which you must accept cookies to log in to see your account. I have to agree to have my information sold off to a 3rd party to view my account online. I find that unacceptable as I am already paying for the service so why do you not give me a choice to check my account online without selling my info? I find that sad.
Hello, Richard! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H
Reviewed March 11, 2024
The service is ok but we would rather not be paying the Verizon! Another thing is that pure talk was offering new customers a much better deal than we ever had been offered. They would get a new phone and unlimited data for the same price we are paying for a lot less! That's a bummer!
Hello, Robin! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service.Our plans are the same price for all customers! Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2024
I don’t have an issue with the service. However, one time my payment did not go through because the expiration date needed to be updated. I received an email telling me my service would be cut off within 24 hours. Seems like a petty way to harass customers for payment.
Hello, Eddie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We apologize for the wording of the payment update reminder. We have implemented a seven-day grace period for all customers! Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H
Reviewed March 11, 2024
What do I have to do to get my military discount? And where I live the phone has no service. I have to use Wi-Fi calling. I have one bar at home. Need more...my old phone service worked perfectly so this means to me you don't use all towers. What do I need to do to get this company to use all towers like advertised?
Hello, James! Thanks for your service! If you are on active duty, please send your full name and date of birth to us.military@puretalkusa.com. If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account.
We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
It would be nice If existing customers could get the same deals on new phones that new customers receive. Also when setting up a new phone it would be nice to have someone from customer service walk you through the process. I am quite happy with PureTalk but I am considering going to ** only because I can go to Target, get a new phone, and have them set it up.
Hello, Judy! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.-C.H.
Reviewed March 11, 2024
Overall, very happy with the service. Price is the best I've been able to find. Any issues with service have been AT&T wide, not with Puretalk as an MVNO. I do wish you had a talk/text only (with no data) plan though. We'd like to add a basic phone to our plan for children to take and $20/mo seems a bit much for such basic service and our minimal need.
Hello, William! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I’m seriously considering canceling My service with Puretalk, due to ever increasing cost. When I transferred My phone service from AT&T, in late 2017, on reviews by Rush Limbaugh now deceased. My cost for the service was approximately $30.00. Now it’s almost $40.00. ** the phone services offered by Walmart and now Mint, are viable options. That’s My review….
Hello, Leroy! We suggest giving our Customer Service department a call to go over your line's usage and make sure you have the most affordable plan for your line's use. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I have always had a good experience with customer service and the signal strength has improved since I first signed up for phone service. My wife cancelled her Verizon plan and joined PureTalk. Our total cost per month is less than her monthly cost for Verizon. We would definitely recommend Pure Talk.
Hi, William! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Super thankful for an affordable option for my growing family! I don't think I could find 4 lines for under $80 anywhere else, at least with the reliable service we've had. Love that hot-spotting is now included with each line as well! Thanks for offering this good product without breaking our bank!
Hello, Seth! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Your service, when At&T is working, is satisfactory. There are quite a few "dead spots" here in central MA that makes having a conversation difficult. But that's the network. I'm not sure what part of my phone experience is Pure Talk. I do know that my $25 a month is creeping higher. It is now $28.52 a month.
Hello, Patricia! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
My overall experience is positive with PureTalk. I switched to PureTalk for their conservative values and for the cost savings in which was delivered. As far as room for improvement goes, the reliability can be improved. At times my whole family has experienced calls not going through on the first attempt or two, weak call signals and delayed text messages.
Hello, Tom! We're delighted to hear you've been enjoying your PureTalk service since making the switch! For optimal service, please ensure your device is using the be sure that the device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I took a chance on getting away from the big phone carriers for a reduced price. I am glad I did. I have had a great experience. I had a little hiccup in getting started with an old phone (S5). I got those worked out with the great help of Tech Support at Pure Talk. I now have great coverage and reliable service at a reduced price.... What more can you ask for? Thanks Pure Talk!
Thank you for switching to PureTalk, Michael! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Updated on 03/12/2024: Second call on this problem. Spoke to Tory and we seemed to get the problem resolved though I had gotten this same problem "resolved" 3 days earlier. The phone worked for 3 days and then failed again. After going through her procedure and the phone was sending texts again, Tory asked if I had any questions. I said yes. 1) Why did this happen again? 2) Why does my phone say 5G but my wife's doesn't. Tory said "One minute while I check that" and put me on hold. When someone picked up my call again, it was someone else. In other words, Tory just got rid of me instead of try to answer my questions.
Original Review: My phone would not receive or send texts to some numbers and would not call some numbers. The service department got my phone to where I could call those numbers again and the texts that did not go through earlier now went through. However, the problem started reoccurring again yesterday.
Hi, Niels! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving this issue. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
While generally happy with our service with Pure Talk, I have found the use of Pure Talk from Mexico to be less than great, and the language chosen to describe the service, difficult to understand. Surely there is a way to just have the same service from our neighboring country that we enjoy in the US.
Wow, William! We're delighted to hear you're enjoying your PureTalk service since switching! PureTalk now offers international roaming while traveling abroad. Your plan includes up to $20 in International Roaming credits. You can purchase a $10 add-on for International Roaming through the Account Portal if you need more. Once you log into your Portal, you can purchase a one-time roaming add-on or recurring add-ons.
Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. For more roaming details, please use the link at https://www.puretalk.com/international-roaming. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Many times I have experienced full bars and no connectivity with a brand new iPhone. It’s annoying that I have to basically use my phone on Wi-Fi all the time for it to be useful whenever I’m out in public, hoping to use the data. The data is slow and basically useless.
Hi, KC! We're sorry to hear that you're experiencing issues with call quality. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have been using PureTalk as my cell phone service provider for several years now and am extremely happy with them. Their customer service is first class and you don't need an interpreter to understand them. Also, less expensive than most. Give them a try. You won't be disappointed.
Thank you for being a long-time customer, James! We're delighted you've received such excellent service since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer. -A.B.
Reviewed March 11, 2024
Very pleased with my PureTalk service, wished that I had changed from at&t years before I did. We have had pure talk for three years now I think, and I am very happy with them. We have purchased a iPhone from them, and have two phone lines with them. I have a android phone and my wife a iPhone. We have the 3G download and as I said very happy.
Thank you for being a long-time customer, Kendall! We're delighted you've received such excellent service since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
PureTalk is a wonderful carrier. Never a problem. If and when I need help with my phone they are always there to help. A very friendly bunch of people. I would highly recommend this company to anyone who asks about them. Easy to set up new phones and customers service goes above and beyond to help answer all your questions.
Wow, Debra! We're delighted you've received such excellent service since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Both my husband and I changed to PureTalk several years ago and are glad we made the change. We changed do to the savings but we are getting so much more for our money. Great customer support team. Easy to purchase new phones. And now International service. Highly recommend.
Thank you for being a long-time customer, Joyce! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Often get call ended when I try to make a call, then I have to reset my phone by turning it off. People complain when I am on speaker phone that they can hear themselves talk and that they can hardly hear me. Even when I am not on speaker lately People say I am faint. Sometimes I can hear myself talk.
Hello, Josephine! We're sorry to hear that you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Service has been overall okay. Not amazing, not bad. Slow data speeds are frequent. My international roaming package hardly worked at all while abroad and I would consider that add on a waste of money.
Hello, James! We're sorry to hear that you're experiencing issues when traveling abroad. We offer international roaming coverage in the countries listed on our website at https://www.puretalk.com/international-roaming and through the Account Portal under the Add-Ons tab in the International Roaming rate checker. If you need more credit, you may purchase a $10 credit in your Portal as well. Please be advised credit does not roll over. Be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
While I have enjoyed being a Pure Talk customer, and while I appreciate being able to make a call (from the USA) to more than 33 countries, I am DISAPPOINTED that I cannot purchase a plan from Pure Talk that allows me to go outside of the USA (to Europe) and make calls internationally (within Europe). I will have to purchase a Google Fi Plan for a month, OR I will have to switch my cell phone service back to ATT and purchase their International Call Plan (like I did before coming over to Pure Talk).
Hello, Charles! We regret to hear you are experiencing issues with international roaming coverage. We offer international roaming coverage in the countries listed on our website at https://www.puretalk.com/international-roaming. If you need to add additional roaming credit, you may purchase a $10 credit in your Portal. Please be advised credit does not roll over. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Loved your service and would love to come back IF you would add HOME WIFI for internet service. Cable and satellite services are way too high and most people are opting out because they cannot afford it. So, they are turning to the alternate - internet tv. This is why I changed from PureTalk to T-Mobile. Please consider adding this service. Thank you, Robert **.
Hello, Robert! At this time, PureTalk does not offer home internet services. However, we're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
If I purchase a new cell phone through PureTalk how do I get my pictures, data etc moved over to the new device? I am interested in updating to a new phone but don't see a pathway to accomplish this task. Otherwise the service and connectivity if reliable and seamless. I appreciate Pure Talk.
Hello, Timothy! We're delighted you're enjoying your PureTalk service. To transfer your data to a new device, you'll need to make sure that all of the relevant data on your old phone is backed up to your iCloud or Google account. Google automatically backs up contacts, call logs, texts, and settings including Do Not Disturb details to Google Drive, so you'll be able to restore all that data to your new phone just by logging in with your Google account during the initial configuration. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
We switched to Pure Talk about 2 years ago and are very happy we did! Pure Talk has provided good coverage and customer service at 1/3 the cost we paid AT&T. None of those annoying contracts and when we have had to call customer service, we speak to someone in the good old USA! So glad we switched!
Hello, Susan! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Basically satisfied but I don't think the 5g data for 20 plan is enough based on other plans. I had to use data waiting a new equipment for WiFi. In 2 days of small usage ate the data up. Even though you increased to 3 gig my phone only shows 2 gig. I have never used all data but in emergency it would be good to have fast service. I definitely notice a lag.
Hi, Robert! Once you have utilized all high-speed data, your device will switch and use low-speed data, which is about 256kbps. High-speed data will be refilled on the next billing date, provided billing is successful. Additional data may be purchased at any time by logging into your Account Portal and selecting the Add-ons tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Very satisfied with PureTalk. Great service and pricing. Frequently recommend PureTalk to others. Coverage is much better than ATT, my former carrier for decades. Their customer service is always quick to answer, knowledgeable, able and willing to resolve any issues I've had and polite and courteous. I've been a customer for probably 6-7 years now and I'm so glad I made the switch.
Thank you for being a long-time customer, Wayne! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I completely bricked our Samsung Galaxy after I tried to change a setting related to security. I was able to call Pure Talk on my wife's Pure Talk phone. The lady answered in less than a minute and solved my problem in 2 minutes. We are with Pure Talk longer than 10 years and they have been always quick and willing to help. Mike **, Paradise, CA 95969
Thank you for being a long-time customer, Mike! We're proud to know that our support team was able to assist you and provide an excellent customer experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I've been on Pure Talk for 2 or 3 years. A friend told me about it. I've had AT&T for a while, but had been with T Mobile for years... very loyal to them. Puretalk.. as good as any of the others, I like their customer service, but PRICE got me. 1/2 of what I'd been paying and they haven't kept jacking it up. Also, they support Veterans.
Hello, John! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I love the price, and it is great knowing I’m supporting a honest company. However, phone calls get dropped, phone goes into SOS mode in and out throughout day. Don't get any service in room unless I’m leaning against the outside wall (which could or could not be the service). However, all this never happened with Verizon. Unfortunately, I may have to go back to them in time if service keeps cutting out.
Hi, Melissa! We're delighted to hear you're enjoying your PureTalk service since making the switch! We're sorry to hear that you're experiencing issues with call quality. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Your service is great, however, when I wanted to order a new phone I was told that the discount was only offered to new customers!!! Hey what about the customer that’s been with you for years??? I wasn’t pleased so I went elsewhere for a new phone! I wish you would look into this as I don’t agree with your decision! Perhaps it’s an oversight on your part!
Hello, Mary! At PureTalk, we love to offer our current customers the same offer we give to new customers! To receive the device discount, you must add a new line of service, port a current phone number, and remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Select the $30 or $35 plan to receive $100 off, the $45 plan for $150 off, the $55 plan for $200 off, or the $65 plan for $250 off. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Very happy with the service and coverage that PureTalk provides. I have recommended and have had several family members switch to PureTalk from AT&T. They are also happy with the service. These same family members are also recommending to all their friends. Everyone is happy with the value and services.
Hi there, David! We're thrilled to hear you and your family have been enjoying your PureTalk service and receiving excellent coverage since making the switch. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
When I first became a customer, I was allotted hot spot capability. I occasionally needed it then for emergencies. It has been taken away. That's cheezy cheap. The reason for its use was if I needed mapping or some other info on a larger screen like a tablet, never abused. That's what being a long term customer gets for me.
Hello, Daniel! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. All of our standard plans include hotspot data. Currently, we can guarantee that the hotspot feature will work with iPhone 6S and above. We cannot guarantee this feature will function for all Android devices. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Cell reception is decent but not robust. Texts do not always arrive on time but are sometimes late or not delivered until several minutes (up to 15 minutes) after they are sent. This has been my only complaint. The price has been good but the main carriers are starting to match the price with better connectivity so it debated as to whether or not to stick with PureTalk.
Hi, Kirk! We're sorry to hear that you're experiencing issues with call quality and text messages. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
My only disappointment is that I don’t get any notifications about voicemails. The service has been as good as Verizon, only one major service outage and that was AT&T nationwide failure. The price is excellent and the few times that I called customer service were positive. I have been a customer for about four years and I have recommended Pure Talk to friends and family.
Hello, Terrence! We're pleased you've been enjoying your PureTalk service since making the switch! PureTalk offers the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Technical Support team has enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I always have great customer service with PureTalk. I can always get ready people to answer the phone. (Silly that should ever be an issue with a phone company!) I love what I pay and tell my friends about PureTalk all the time. Everyone is always shocked on what I pay. It’s half of other national companies and yet even better customer service than other companies.
Hello, Wen! Thank you for your 5-star review. We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I received an email from you telling me there was a problem with processing my monthly payment. When I called your customer service, I was told that my credit card was invalid because it had expired. Indeed I had recently received an updated card, but hadn’t realized I was supposed to inform you. Your customer service person said that I would be charged a one time service fee to reinstate my account, or I could just wait to see if the new card information would work this time. I told her I am a longtime customer and asked why you all didn’t just contact me and ask about the credit card update, and that you shouldn’t be charging me any extra fees. She was nice but unsympathetic, saying they were trying to keep me from having my service cut off. I never heard back about whether the payment went through so I called and your customer service rep said that it had. I asked why didn’t you send me an email telling me so. He didn’t know.
Hello, John! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. After reviewing your account we confirm your notifications are set up to be notified by email. Please check your Spam or Junk folder, in case our emails have been filtered out of your Inbox. You also have the option to download or print invoices in your Account Portal at www.puretalk.com. After logging into your Account Portal select the ‘Billing’ tab and scroll down to ‘Transactions’ to view invoices. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I appreciated the idea of the operation at PureTalk. They did give good customer service and while I was in the area of large cities had great cell service at a reasonable rate for the occasional use we needed it for. However, when I go south to the other house, the only cell tower system available is Verizon. I had already known AT&T didn't provide service there, but they had stated it would work anywhere. Well, they were wrong and we didn't have cell service while down there. I went to Walmart and switched that phone over to the Tracfone system which IS on the Verizon towers. I would much prefer dealing with PureTalk, but contact with emergency services is why the cell phone is needed, and will stay for the time being with Tracfone.
Hello, Darylee! We regret to hear you are experiencing issues with your PureTalk service while traveling. PureTalk operates on the largest GSM Network utilizing AT&T towers. We recommend visiting our website at https://www.puretalk.com/coverage to view our coverage map. Thank you for your feedback, as it always helps us improve the PureTalk experience.-A.B.
Reviewed March 11, 2024
You let people overpay for services that they never use like mine. I was not using half of what I was paying for and I was ready to go with other service but for some reason I called to see if I could get a cheaper rate and that is when I found out that I was paying for services that I was not using.
Hello David! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. You are welcome to upgrade or downgrade your service plan at any time. To downgrade your plan, please log in to your Account Portal at www.puretalkusa.com/account/login and select the "Plan tab". If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have had an awesome experience with Pure Talk so far. The only draw back is when the Nation went down and we had NO service due to ATT'S towers, This was NOT fun at all. Yet it did show us that we need some other means of communications and decide if we even need cell phones.
Hello Mary! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
PureTalk is a proof of saying: You get what you pay for. I admit the cost is lower than Verizon but the quality is lower as well. Weak signal, long time waiting for transmitting a short text message, sometimes it does not go thru at all. Disappointed.
Hi, Miroslaw! We're delighted to hear you're enjoying your PureTalk service since switching! We're sorry you're experiencing issues with your coverage. Please accept our apologies for any inconvenience this has caused. Be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have been happy since switching to Puretalk. Saved myself some money and no issues. The switch from AT&T to Puretalk was an easy transition and one that I would do again. I have only ever had to speak with customer service twice and both times it was an easy process and they were quick to help me.
Wow, Mark! We're delighted you've received such excellent service since switching to PureTalk and are saving money on your monthly service bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have absolutely loved working with PureTalk. My only complaint is when I switched to unlimited data, the person I was talking to could not get me a better deal. Unlimited is quite expensive in comparison to other networks. I truly believe that the business is top class. Every time I have called in the customer service has been excellent! They have helped me with what I have needed and it has never been an issue.
Hi there, Jeremiah! We're excited you've had an excellent experience with PureTalk thus far. Were sorry to her you are dissatisfied with our plan prices. You are welcome to upgrade or downgrade your plan at any time. To change your plan, please log in to your Account Portal at www.puretalk.com/account/login and select the "Plan tab". Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Hi PureTalk, I've been customer for over 15 years. I really don't remember but it's been a very long time. I have not talked to Tech Support for about a year. I really love that PureTalk has "live agents" here in the United States, to help customers. Customers are not in the dreaded "robotic merry-go-round" of automated prompts. Please keep up the good work and thank you.
Thank you for being a long-time customer, Sharena! We're proud to know that our US-based Customer Service team was able to assist you and provide an excellent customer experience. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I couldn't be more pleased with PureTalk. Changing from Verizon to Pure Talk was one of the best decisions I've made in a long time. I have had Zero problems and Zero complaints. It's been a few years now, so I've given it more than a chance to succeed - and it has not disappointed me. I wholeheartedly recommend Pure Talk to everyone!
Thank you for being a long-time customer, Phyllis! We're pleased you've been enjoying your PureTalk service since making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have no problems yet with this service but I will be going to Georgia in the spring so we will see what happens then! I do see that I could have got more data with other providers though so I hope I didn’t rush in my decision but I will have more information when I get back to New York.
Hello, Rosolina! Thank you for your 5-star review and for being a valued PureTalk customer! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Customer service is outstanding. Anytime I call I am able to get answers right away and I am speaking to someone in the US. The coverage however is on the Ok side. I use a lot of data because I work outside and not near a WiFi connection. At the end of the billing period I get throttled way down. Also my voicemail does not always come through right when it is left. One last thing, I tried using one of the robo call blockers and it does not work well with PureTalk. You can only set it to block numbers that aren't in your phone. At an another carrier it worked so much better blocking know scammers or unsolicited calls.
Wow, Stan! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Once you reach your allotted high-speed data, your device begins using low-speed data, which is about 256 kbps. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have tried every way that I can to get him to change to PureTalk! Can you find a way to get to him? His number is **. I have told him that I am totally impressed with my phone service. I have called and gotten stuff reviewed and corrected.
Hi Nancy! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com