PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 29, 2023
I had trip to Korea. Before I leave I call Pure Talk asked questions about international call how to use emergency phone call or uses of Internet search. Representative said I can use without adding any plans which I had a concern, she assures me everything will be fine to use. However, I cannot able to make a phone call in Korea nor I can search Internet only I could able to use in if Wi-Fi is available. I was very disappointed.
Hello, Misun! We're sorry to hear that you're experiencing issues with service. Currently, we do not offer international roaming in Korea. Please accept our apologies for the miscommunication and inconvenience this has caused. To learn more about our international roaming service, visit https://www.puretalk.com/international-roaming. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have been a Pure Talk customer for over 3 years, having switched from AT & T. I have only positive comments as I receive quality service while saving a significant amount of money. My bill from AT & T for my mobile phone account was almost $100, while I am paying $30+ tax for my Pure Talk account. I have recommended switching to several of my friends, who were elated to hear of good service at less cost.
Thank you for being a long-time customer, Phyllis! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We have been very satisfied with our Puretalk service! We have good signal with them almost everywhere. Their service has been every bit as good as when we had AT&T, but is much more affordable. I definitely recommend Pureralk to all my friends and family and even to strangers that I get the opportunity to talk with.
Hi, Sherry! We're thrilled to hear you're enjoying your service and receiving great coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
As an existing PureTalk customer, I needed to order a new phone and wasn’t sure exactly what would fit my needs. Lamaya was very helpful and patient with all my questions. I’m not very tech savvy and she didn’t make me feel uncomfortable asking questions about anything I didn’t immediately understand. Thank you, Lamaya!!
Hello, Beverly! We're delighted to hear about the incredible assistance LaMia provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Our town is known for poor reception in many areas, and our neighborhood is among the worst. I can connect to my home wifi in the house, but many areas of the yard are dead zones. I signed up for PureTalk because I sometimes travel away from home and I can't often find a payphone.
Hello, Freda! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We love PureTalk, Great customer service and great service. Best decision I ever made when it comes to cell phone service. We love the fact that the main office is in the USA. It is great to know that when I need to talk to someone, I will be able to understand them.
Hi, Robert! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
EXCELLENT, from the first phone call to them I made the service has been great.. When switching out my old phone PURE TALK service walked me through the problem I encountered. Coverage is excellent when I travel. AND my phone bill is half the price I paid with Cricket and AT&T..
Thank you for switching to PureTalk, Charles! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been a Pure Talk customer for many years, I love the service, the quality of the calls and no dropped calls ever. The customer service is awesome. Everyone is so helpful. In all my years I have only called once or twice and the issue was fixed immediately.
Hello, Shirley! We're excited to hear you're enjoying your service and receiving great coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I did not like your short 2 week return policy. I am not familiar with iPhones or Android phones, and thought I could learn the Android phone that I purchased from you. For me, and probably others, 2 weeks is not enough time to learn. Also the staff I talked with did not have answers to many of my questions. I was unable to return that phone and now have 2 phones.
Hi, Larry! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance with your devices. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Joined when they sponsored Rush Limbaugh Show. I’ve been very pleased with the customer service and support ever since. I’ve upgraded my plan and added a hot spot over time. It’s always easy to work with them and the price is right. I’ve been in 35 states with Pure Talk and the only times I didn’t have a signal was when everyone else didn’t have a signal.
Hello, Lowell! We're excited to hear you're enjoying your service and receiving great coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been extremely pleased with PureTalk. I've had great service and when I needed tech support a few years ago, they were terrific and helped me fix my phone (which I created in the first place). I've not experienced any problems since. The price is right for this service as well.
Hi, Karen! We're so happy to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
You provide the service I need and what I think is the best price for that service. I like the service and have recommended it but those people elected to pay more money for the same service. Dumb... Enough said.
Hello, William! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Service was excellent. I would have stayed with PureTalk if service was offered for my Apple Watch. After several conversation with PureTalk representatives it was confirmed that cell service for an Apple Watch was not being considered and there was not any indication that it might be considered in the near future. As a result I had to change to another cell provider.
Hi, Daniel! We now offer service for Apple Watches! To learn more, visit our website at https://www.puretalk.com/apple-watch-support. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I had a new phone and after re-establishing connection to the phone three to four times that took 2 to 4 hours with customer service. Decided to call it quits and found a new provider with better coverage at a low cost. The coverage was poor and the reconfiguring my phone every few weeks is not right.
Hi, Steve! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have been immensely satisfied with the PureTalk experience. Phones are cheaper, plans are cheaper and offer free upgrades periodically, and I have had zero issues with coverage. FAR superior to the big-name brands in all ways. I have gotten quite a few friends to switch due to my experience.
Hello, Paul! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been a PureTalk customer for a few years now. When I have an issue with my data and I call customer service, I generally get a rep on the line within 5 minutes and my issue is promptly resolved. The price of service is also incredible. I highly recommend PureTalk to anyone who is interested in great service at a great price.
Hi, Chava! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am no longer a customer..!! A number of times when I talked to tech support the person that I spoke to had such a thick accent that I had great difficulty understanding them and them understanding me. And therefore could not get my issue resolved, so I switched carriers..!!
Hi, Randy! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Service everywhere I need it, including my house where Verizon doesn’t reach. Haven’t been anywhere in South Dakota, Wyoming, or Colorado where other carriers have service and PureTalk doesn’t. The reverse is frequently true. So good coverage. No complaints. Good rates.
Hi, Bryan! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Since switching to PureTalk, we have not had any issues or problems. The service has been exceptional and we have no regrets about switching! Keep up the excellent work. We have enthusiastically recommended your company to others. We also appreciate that you are a veteran owned company in the USA. Our monthly phone bills have been drastically cut. This is a great help when we are on a limited fixed income budget.
Thank you for switching to PureTalk, Robert! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I've had issues recently with dropped calls from Palisades parkway, and Stewart airport area. Also at my home seems I can no longer get above 2-3 bars? This is within 6 months maybe? Other than that, I'm pretty happy with the price point and service. Your customer service has been pleasant, thorough and available when ever I've needed it. One thing though is incentives to upgrade the phones are less for existing customers than new ones. I've always thought this was backwards as I've been most encouraged to purchase new phones through word of mouth from other carrier's customers.
Hi, Andrew! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
With my previous carrier, I experienced local areas where I would have no service. With PureTalk and the phone I purchased from you, I have full coverage - there is now no place indoors or out where there is no service. By the way, I don't use texting so either call or send an email to contact me.
Hello, Robert! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I've been with you guys for a while, I have my lines. My kids' lines. Can't help but notice that the prices keep going up. It used to be a good deal and now it isn't. Think I'm gonna go to Mint mobile and get $15 a line unlimited everything so that would be $45 a month instead of $85 a month. Give me a reason to stay.
Hi, Olivia! We're sorry to hear that your monthly bill has increased. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance with your bill. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
When we are at home in Winchester Virginia more than likely when someone calls our phones will not ring. It occasionally takes maybe 24 hours to receive a text. We have had good experiences with customer service when we have had other issues as Pure Talk representatives are very knowledgeable and professional.
Hi, Harvey! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've been with PureTalk for several years. From the very start it has been a great experience. Quality is excellent, U.S.-based customer service is great, and the price is unbeatable. I have only had to use customer service twice and the issues were resolved quickly and with ease.
Thank you for being a long-time customer, Robert! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Pure Talk doesn’t disappoint! We’ve travelled all over the US, even to the tip of Whitefish Point in the UP of Michigan and had cell service. Went to Europe and swapped out the SIM card with no issues. Can’t say enough good about Pure Talk, not to mention the money we save.
Hi, Patrick! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have experienced several interruptions in service over the past few months. My phone shows that I have no connections at all during these interruptions. They may take a few minutes to several minutes but does reconnect.
Hello, Mark! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Price is right, get good signal most anywhere I go. When I did have a problem, it wasn't with Pure Talk, it was with my own phone. It did take a long time to get customer service through. When I did get through, they stayed with me until the problem was solved.
Hi, Arthur! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I was a PureTalk member, but I’m not any longer. The problem I had was that there was never a plan in place where a person could pay the service plan they have with them into the said member’s personal account and let it sit until the day you have to pay your bill. I wish that puretalk had an app or online service that made it easier to pay my phone bill there instead of calling on the phone to talk to a rep. Last but certainly not the least of my grievances with this company is that when I wanted to leave and go back to the prepaid service I had previously, they told me that I couldn’t use my phone number to transfer back to the company I was with (even though when I started with puretalk it was easy for them to use my phone # to transfer over to them, they give me trouble once I want to leave).
Hi, Gail! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Customers can submit pre-payments and monthly payments through their account portal online at www.puretalk.com/account/login by selecting the Billing tab. If you choose to cancel service, you can port your phone number to a new carrier. The information needed is your PureTalk account number, PIN, account holder’s name, and the billing address on file. You will provide this information to your new carrier while submitting the port request. If any information does not match, the request will be denied. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I truly like PureTalk. It's good service and great price. I never get overbilled and it's easy to stay current with autopsy. I like that I don't have to support carriers that don't reflect my values. I do wish cheaper phones were available. Home internet would be great.
Hello, Bryan! We're happy to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
PureTalk is an Excellent company with Fantastic Service, who has not disappointed me, nor those who I have help sign up with PureTalk. I have recommended PureTalk to my family, friends and neighbors. Keep up the excellent work. I will remain a loyal customer. There's no other phone company like yours. Your customer service is unparallel. The world needs you.
Hello, Mario! It's fantastic to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am extremely satisfied with Pure Talk. Whenever I have spoken to their employees on the phone they have been very personable and helpful. I have had no problems with dropped calls or signal and the cost is very reasonable. I highly recommend Pure Talk to everyone that I know.
Hello, Diana! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have not had any issues, but did have a couple of questions at times. Customer service was easy to get ahold of, very helpful, and very nice. Good experience all around and so glad I quit Verizon and tried PureTalk, it has saved me lots of money and lots of hassle and given me peace of mind.
Hi, Renee! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Seams like each month the cost increases. From when I enrolled the price has doubled. This and embellished statement I know but The price increases without notice. Very happy with the service. I like the option Pure Talk offers however my wages haven't increased as I'm retired. Thanks for the happy ride and keep up good work. Remember the good times we had and Merry Christmas and Happy New Year and remember February and April, August, January. Thanks.
Hello, Kent! Taxes and fees can vary each month depending on your city and state. Please accept our apologies for this inconvenience. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I liked Puretalk very much when I had it. I recently moved to an area where there is no cell phone coverage. I hope puretalk would talk to Att or whomever about closing the cell tower gap on the Eastern Shore, VA. Once you get away from the main drag (13), coverage is spotty.
Hi, Joseph! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
After hours on the phone with tech support, I have never had success using the hotspot for which I've been paying for months. I also can't use my iPad to independently Facetime. Other that the services and coverage is fine.
Hi, Kevin! We're sorry to hear you're experiencing issues with hotspot and FaceTime. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I’ve had good service with PureTalk, no dropped calls, sufficient signal strength, have had a few dropped text messages, but that might be my phone. Am also repeatedly receiving a message that says to unlock my phone to receive a “carrier message.” Please inform me as to what that is about. It’s annoying and feels like a scam. Otherwise, keep up the good work PureTalk, and thanks for the reasonable prices. Also, what will I need to do with my service if I travel overseas? Kind Regards
Hi, Keith! We're happy to hear you're enjoying your PureTalk service. For assistance with the recurring message, please call our Technical Support department at 800-768-4360. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Frequent disruptions plague the data connection, rendering it unreliable. Despite expectations of seamless service, the reality falls short, prompting a swift return to the major carrier for all family lines. This decision arises from the persistent unreliability in an area where dead spots were anticipated to be non-existent, raising concerns.
Oh no, Melissa! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I can’t say enough about PureTalk as my cellular provider. The service is consistently high-quality, the cost is absolutely the best you can find, and the customer service has been excellent. Switching from my previous character to PureTalk was easy and was completed in about 10 minutes. I tell all of my family and friends that they absolutely must sign up with PureTalk.
Wow, Adrienne! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
My credit card was compromised and I had to get a new number. The lady was very helpful. I was told that it would be $5.00 charge, but she would get it removed from my account. I did not think this was a fair charge, so I'm very unhappy that the charge was not removed after I was told that it would be.
Hi, Vernon! We have reviewed your account and confirmed a $5 credit was applied on 11/27/23 for the manual payment fee. You may view the credit through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Since I switched to Pure Talk I have great reception on my phone. I was paying ATT over $70 a month and now my phone bill is under $30 for all the same features. The switch was easy and when I upgraded my phone a simple call to Pure Talk and they sent me a new SIM card in the mail. I am very thankful for their price, customer service and phone service!
Thank you for switching to PureTalk, Dru! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
PureTalk has been excellent and by far the best carrier that I have ever used. They have top notch US-based customer service that answers the phone quickly and exceeds my expectations for phone company service. I highly recommend getting a quote from PureTalk and trying their service! You won't be disappointed and can even find an initial discount in AMAC and other magazines.
Hi, Bert! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Dissatisfied with phone reception in home. Very poor and unclear. 1 to 2 bars. Conversations also go in and out. Have to move to other parts of home to continue conversations. At times voice mail icon will not display for hours after message was left. Yesterday voice mail message icon appeared. Phone # call was not identified.
Hello, Joseph! We're sorry to hear that you're experiencing service issues in your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We have been with PureTalk USA for several years and we have been very pleased. We love that the company is an American company, that hires American customer service agents that you can understand in a conversation with them. We also enjoy great service without a lot of dropped calls and dead zones. Keep up the great work, PureTalk USA!
Thank you for being a long-time customer, Kim! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Pure Talk service works only within your state. Do not sign up, no technical support, they laugh at you...It is false advertising and they don't care, no refund, no troubleshooting, pay and get no service out of state, laughable, but true. Multiple attempt to reach customer service and no follow up.
Oh no, Cedric! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I love their service. Customer service is always polite. It's managed by veterans who care about everyone. Their rates are lower than anyone else's. They offer a great service and I have never had any problem with connecting to a tower no matter where I am. I recommend Pure Talk to everyone I talk to.
Wow, Betty! It's wonderful to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
PureTalk has been excellent for me and a Great Value for a Great Cost. I have had no issues with my service. My service works well when I am travelling in my vehicle. I was also out of state last month and had better service than the residents of the state I was in did!!
Hello, Marc! We're thrilled to hear you're enjoying your service and receiving excellent coverage while traveling! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Availability virtually everywhere. Right price and consistent, reliable signals/service. I needed customer service once, several years ago, and they were excellent! I don't understand why anyone would pay more!! After many years with Cellular One then AT&T, we seem better served and have saved real money! Thank you.
Hi, Scott! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Comparing numerous competitors, the price is the best I have been able to find. Outstanding cell service and excellent customer service. In addition they gave me 3 years of Association of Mature American Citizens membership free of charge. I have enjoyed being a customer of Pure Talk and look forward to many years to come.
Hi, John! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Been with PT for 2 years. Had to call several times due to various issues. Out of the 8 or 9 times, there is an absolute horribly rude person on the other end. Bought the 15, spent 45 minutes getting it activated to have the agent hang up right at 9pm and NOT call me back. Called back and got an agent named Princess or Precious. She was amazing and made up for the clown that “helped” the first call. I’m taking my money and 4 lines elsewhere, PT is a total letdown. Y’all better change your lousy employee's behavior if you want to continue and grow.
Oh no, Jerga! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
My wife also switched to Pure talk recently and is enjoying the same service as the previous carrier. The cost is also lower so that was an incentive to switch. Not much more to say other than I would recommend others to try Pure Talk and experience equal or better service at a reduced cost.
Hi, James! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Pure Talk is a great phone service at a very fair price. Switch today and you will find it is no different from any of the overpriced services. The same coverage, and great customer service. We love Pure Talk. We have been customers for several years and don’t regret switching at all.
Thank you for being a long-time customer, Gail! It's fantastic to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Annoyed by the fact you offer new devices to attract new customers & do not offer this same courtesy to your long term loyal existing customers. Keeps me looking elsewhere to at least consider moving on. My wife & I are both on plans. International travel has been issue that looks like you're addressing.
Hi, Tony! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. Please know that your feedback is appreciated, as it helps us improve the PureTalk experience.
Reviewed Nov. 29, 2023
The customer service and non-locked devices sold by Pure Talk are excellent! The price is perfect. My only issue with Pure Talk’s service is the relatively poor cell coverage. I so wanted to discover it was amazing in all regards; unfortunately my cell coverage often disappears. I’ve traveled extensively using the cell service, TX, OK, KY, TN and Iowa to name a few. Unfortunately the coverage issues persist regardless of my location. Hopefully its reliability will increase in the future! In the meantime I’m definitely continuing on as a Pure Talk customer. The pros still outweigh the cons.
Hi, Natalie! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Customer service is great, connection is great. Wonderful all around. Gave us more data for the same, low price. Right now, we would not go anywhere else and would recommend to anyone that is needing a good phone solution.
Hi, Andrew! It's wonderful to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I canceled my service with Pure Talk and paid off the balance of my phone because you wouldn't change my phone number to a new area code. If I wanted to continue with your service I would have to pay off the balance of my phone and then request a new phone number with a new area code. Can't understand why you wouldn't work with me, I was an excellent customer, an average FICO score of 815-820, and just wanted a new phone number with a new area code because we moved. You didn't want to work with me, so I didn't want to use your service.
Hello, Julie! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. You must port and maintain a current phone number if you purchased a device with our conditional sale agreement. If you change your number, your sale agreement will be voided, and you must pay the remaining balance in full. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Went to Italy for the first time and I swear it was such an inconvenience I almost dropped you. Plus I sometimes get lack of service where other phones around me are going strong. Low price is why I'm still here.
Oh no, Oscar! We're sorry to hear you were unable to utilize service in Italy. Please accept our apologies for the inconvenience this caused. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Great service at a fantastic price. Never regretted the switch from a big tech carrier. I paid way too much for poor service for many years and was absolutely thrilled to be introduced to Pure TalkUSA by listening to Sean Hannity. Purchasing from an American company is supremely important to me, so having cellular service with Pure TalkUSA has been a privilege. My hope is that this company continues to prosper and grow.
Hello, Mary! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I want to comment on Pure Talk’s service….Pure Talk is WONDERFUL. Thank you for all you give to those of us that discovered you. I will continue to share with everyone how great you are. You need to UP your television ads to let everyone know that you are not only better than that **, you are free from government input, like that ** and much better service.
Hi, Marilyn! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I'm a long time customer with a grandfathered family plan. I have to transfer minutes to the other family members every month. One of us has data on the phone. The site no longer reflects my plan, but customer service has been great whenever I need help. I would recommend it to anyone.
Thank you for being a long-time customer, Ivy! We're happy to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I got new phones, you said I owed approximately $300 and I was turned over to collection 3+ years ago. I have called you and collection agency and no one has record of debt. However, Experian says collection agency has turned over my account and ruined my credit. I have tried many times to correct. No one seems to be interested in helping.
Hi, Ramon! We're sorry to hear about your experience with PureTalk. Please message us through our contact form at https://www.puretalk.com/contact so we may further assist you. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
We switched over to Pure Talk from T-mobile and haven’t had any regrets. The cell service has been better, it has been very easy to activate new phones, customer service has been helpful when there are problems, and the cost is less than half of what we were paying for worse cell and costumer service.
Thank you for switching to PureTalk, Sara! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Tel-Rite oversight has helped to achieve a service minded company. Customers only expect operations to run smoothly,. Agents that perform could be allowed to service at their level or at the desk used so heping each other to achieve best service only serves all of us. Happy holidays to all staff. May I suggest that 2024 bring more profits and better service.
Wow, Pearl! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I love the price and the company. My only issue is that it seems in Houston my wife and I hardly ever have a good signal. Sometimes we have dropped calls. Sometimes it’s SOS. I wish the signal was stronger. I plan on continuing with Pure Talk. Even now it’s just two bars with LTE, no 5G while I’m at work near IAH. VERY FRUSTRATING.
Hi, Douglas! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
It may not be Pure talk's fault, but I’ve never had good signal or internet connectivity. Perhaps it’s because I live in rural areas, but I’m having to constantly deal with poor phone service and poor data signal. Otherwise I don’t have an issue with pure talk services. I would like to get a phone upgrade in the future. Possible I’ll use pure talk shop for that.
Oh no, Jason! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have not had any issues other than one small one years ago that was quickly resolved. I am very happy with Puretalk service. I recommend Puretalk to others often. I truly believe you have the best deals for the best service. Your partnership with AMAC was a selling point for me and why I originally picked Puretalk. I will stay with PureTalk for the foreseeable future.
Hi, Mary! We're excited to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We have been very happy with the service thus far. We usually have service everywhere we travel. Even better than my company phone which uses Verizon. The only issue is existing customers don’t qualify for your free phone upgrade. I need to upgrade my phone. What offers do you have for existing customers.
Hi, Mike! We're happy to hear you're enjoying your PureTalk service. Currently, we're not offering the free or discounted phone promotion to active lines. Please accept our apologies for this inconvenience. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab and choose your line from the drop-down menu. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
My phone works fine at $20/line. I notice with alarm your advertising for new customers is engaging in gross lie rhetoric. So, I’m now preparing to shop for another carrier. It’s the way of the world. First comes “The Big Lie” advertising. Then comes huge rate increases. This is not my first rodeo.
Hi, Steven! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have three lines with PureTalk for myself and family members. I have also purchased three iPhones from PureTalk. Service is consistently excellent in all areas. The USA based service department is a welcome change from what I have experienced with other companies. I highly recommend PureTalk to anyone wanting the best customer experience at a great price.
Hi, Michael! It's wonderful to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The service is just as good and the coverage just as good but over 50% savings over the competition. When I call with any questions I get to speak to an American speaking English rather than someone from a foreign land speaking English as a second language and with my hearing not as good as it used to be, I appreciate speaking to an American.
Hello, Carl! We're thrilled to hear you're saving money on your monthly bill and received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Although the price is fabulous, the connectivity leaves a lot to be desired. The only reason I haven't cancelled is because I have a work phone to use a hot spot when I need to get online away from home. It's impossible to search the web or use any apps when I'm not on wi-fi. My plan is to go back to Verizon once I retire and no longer have a work phone to use for connectivity
Hi, Lisa! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
This phone service is every bit as good as the other major company we were with, but a lot less expensive. I never have dropped calls or slow service. The only suggestion I have is to make the website more user friendly for those who are already customers. It all seems to be geared toward those who are seeking to switch phone companies.
Hi, Caroll! It's wonderful to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
It was easy! I called and reset my daughter's voicemail password for her because she forgot it and couldnt check any voicemail messages, and Puretalk turned on my Hotspot without any issues. Now everything is working great! I highly recommend puretalk. The customer service people are easy to understand and efficient.
Hi, Vickie! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
My spouse and I switched to PureTalk after becoming AMAC members. I recently added a daughter to our plan and purchased an iPhone 12 for her birthday. She was very happy and we are very happy with our service and coverage. I have traveled to Tennessee, North Carolina and Vermont and have not had any issues.
Thank you for switching to PureTalk, Barry! We're excited to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I like PureTalk's corporate values, verses the "Big Name" providers that support woketard causes.... Also your prices are way more reasonable. The coverage I have in remote areas appears to be way better than I had previously from Verizon. I have told many of my friends to switch to PureTalk for all of the above reasons.
Hi, Larry! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Such a refreshing change from experiences I’ve had with AT&T and Verizon. PureTalk has been available every time I’ve called, and I don’t even avoid calling (like I would with other carriers) because I know they’ll be helpful and my questions will be answered. And you can’t beat the price! We recommend Pure Talk to everyone.
Wow, Vanessa! It's wonderful to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Great provider. Prices are better than your bigger companies. Only bad thing is no coverage when I travel to Egypt. When can I get a free upgrade to iPhone 13 unlocked. Would keep Pure Talk unless cheaper company was around like Mint Mobile and they have coverage in Egypt.
Hi, Ahmed! Although we're happy to hear you're enjoying your PureTalk service, we're sorry you cannot use service while traveling to Egypt. Please accept our apologies for the inconvenience this has caused. We're always working to improve our service. Please check back to our website for future announcements. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I am very happy with Puretalk. You guys always do a great job, the customer service is excellent, my cell phone service is excellent. The company provides a great value without compromising quality. I’ve been with puretalk for about 3 years now and I have never had any issues. I would recommend puretalk to anyone who is looking to get out of the trap of high cell phone bills.
Thank you for being a long-time customer, Gerardo! We're excited to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
PureTalk has been a great company to work with. Getting set up on the service was very easy. I have had great cellular service, and only have dead spots where everyone else does as well. I recommend PureTalk to my friends and family all the time. They are always surprised with how great a deal I am getting.
Hi, Tyson! We're happy to hear you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Saving so much money using Pure Talk instead of AT&T. Just wish they had a physical store to go to when needed. The service is the exact same as AT&T just without the high monthly fees and no contract! Also can add unlimited lines to your account. They also give you a discount on your bill if you refer someone else who signs up for service. So glad we switched.
Hello, Kim! It's fantastic to hear you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I tell friends about your company all the time because I have never had a problem with it..Love love it! I have traveled all over my state and in the mountains rock hunting and have never been disappointed with the service. Thank you KKOH talk radio for recommending this to me,
Hi, Patricia! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I’ve been with Pure talk a long time now. It is absolutely hard to get tech service if you have a problem. You keep getting referred or call back then you have to go through the whole service call again. I cannot get pure talk service on my phone internet etc. When I’m in an area that I cannot get service why do you charge $ to get customer service.
Thank you for being a long-time customer, Stephen! We're sorry to hear you experienced issues with reaching our Technical Support department. You may contact them directly at 800-768-4360. Our Support Team is also available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have had great experiences every time I have needed to call for support and always get my issues resolved. It is nice being able to speak to someone where English is their native language. I really enjoy the prices of the plans and believe that your competition is way overpriced.
Hi, Chris! We're happy to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 28, 2023
Hate the AUTO pay! From a consumer perspective you need to accommodate paper people. Nothing scorches my blood more than a company that forces the customer to adopt the next wave of technological change. Some things still matter. Not only that I'm paying for the service BEFORE it's received? Try doing that with your neighbor? Pay the kid to mow the grass before it's mowed. If I had another carrier option I would dump Pure Talk for that reason alone! To me it's just a solid indication the Pure Talk customers are just the blood bag for the executive board of the company, no different than any other company, no stand apart qualities and therefore no loyalty from the consumer.
Hi, John! Please accept our apologies that we currently do not offer paper billing. Customers have the option to de-enroll from Autopay. Please keep in mind that payments submitted outside of Autopay will incur a $5 transaction fee. We also accept check payments. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 28, 2023
Overall, we are very pleased with Pure Talk. Service is great and we have had no issues with voice or text. The saving for the same or even better quality and service makes us sorry we did not change over sooner. The only minor inconvenience is that you have to call in with a code number to retrieve your voice messages. Have recommended Pure Talk to friends and family.
Hi, Richard! It's fantastic to hear you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. We offer standard voicemail and visual voicemail. We can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable visual voicemail for your lines, you may contact our Customer Service department at 877-820-7873 or send us a message through our contact form at https://www.puretalk.com/contact. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 27, 2023
There is Great cellphone coverage- it is much better than Mint! It is very affordable- I love the price! The Staff has been friendly and helpful when I have had a question or concern. It was really easy to switch cellphone carriers. Thank you for providing great service!
Thank you for switching to PureTalk, Amy! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 26, 2023
I have been extremely happy With Pure Talk. My only complaint might be that sometimes I hear my own voice like an echo in the background. I don't know if that's Pure Talk or my phone. Overall, Pure Talk has been great. I particularly like being able to talk with a real person and one that I can understand - that is the BEST!
Great, Vicki! We're thrilled that you made the switch to Pure Talk and are delighted to hear about your experience with our amazing customer service thus far. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 26, 2023
Pure Talk is very good. The price for the Pure Talk is reasonable. While your service is very good, the iPhone I received is THE WORST PHONE I HAVE EVER OWNED. I need to know how soon I can trade it in for an iPhone 13 MINI. The iPhone 13 is so heavy I have trouble using it. There are no words to describe the useless and confusing elements of this particular iPhone. It's the first time I ever purchased a phone online...believe me, NEVER AGAIN. The Weight alone is enough to have discouraged my purchase. However, I have seen the MINI version and its weight is fine. I would like to know how soon I can trade this 1Phone 13 in for another phone? Your attention to this issue would be most appreciated.
Hi, Bridget! Although we're happy to hear you're enjoying your PureTalk service, we're sorry that the device you purchased did not meet your expectations. We have reviewed your account and see that you have 26 months of your sale agreement remaining and 27 months of your financing agreement. Once your agreements are completed, you will be eligible for trade-in and upgrade. You may view your sale and finance agreements through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing and Plan tabs. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 26, 2023
He doesn't like it, he can't read anything on it, he barely uses it and wants me to get him a different one. We thought it would be easier for him because he doesn't use internet at all. But he is having a harder time than he had before with the more complicated phones. Also at times, both of us can't make calls and the phone saids we have no service while the rest of the family has no trouble with their Verizon service.
Hello, Ann! We're sorry to hear that your husband's device did not meet his expectations and you're experiencing intermittent service issues. Please accept our apologies for any inconvenience this has caused. You may order a new device through your Account Portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose the line from the drop-down menu. Regarding your service issue, please be sure your devices are using the latest software update by going to Settings > Software update. Then, reset the network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 25, 2023
Changing to Puretalk has saved me 40% per from my old carrier while remaining on the same network. Customize data plans to each person's usage to further save. It’s a great deal plus customer service is all in the USA. Communication with support is easy.
Thank you for switching to PureTalk, Carl! We're thrilled to hear you're enjoying your PureTalk service and saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 24, 2023
My husband and I are pleased with PureTalk service. Customer service is OUTSTANDING!! You talk to real people and they are very helpful. The other thing is that they don't make you go through 10 minutes of advertising and automated directing. They figure out what you need quickly and accurately!! I have been telling everyone I know about Puretalk and what a breath of fresh air it is to use them as our phone service provider. So happy with our choice!!
Wow, Joan! It's fantastic to hear you're enjoying your PureTalk service and had an excellent customer service experience! We strive to provide an optimal customer experience and are happy that our Support Team assisted you quickly and accurately. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 24, 2023
Tech was very helpful in helping find out if the phone would be compatible with Pure talk or not and in explaining how the process would transpire once the SIM card comes so we would be able to take the necessary steps we need to make the addition of another line to my account.
Hi, Don! We're thrilled to hear our Technical Support team assisted you with your device compatibility and activation questions. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 23, 2023
I’ve changed over to Pure Talk about three months ago and I have saved so much money compared to Verizon! I heard this advertisement on Sean Hannity and I’m so happy that I have made the change. Everyone at customer service was very professional, and helped me during my changeover. I will definitely tell my friends and relatives about Pure Talk! Thank you again.
Hello, Terry! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 23, 2023
I called to see about a new phone. When I ordered Pure Talk it showed my phone was compatible. Well, after setting up mine and my husband's they weren't. I had to get him a new one and now I have to get a new one. Mine works with talk and text but no data. Not real happy and feel I was taken advantage of. Still trying to decide if I'm going to cancel.
Hello, Angie! We sincerely apologize for any miscommunication that has occurred and the inconvenience this caused. For a device to operate with our network, it must be 4G or higher, utilize the VoLTE feature, be compatible with the GSM network, and be fully network unlocked. We cannot guarantee service functionality with devices purchased from third-party vendors.
As an existing customer, you can log into your Account Portal at www.puretalk.com and select the Replacements tab to order a new device. You will see the SIM cards listed first, but there should be a drop-down to choose your number and a device. -C.H.
Reviewed Nov. 22, 2023
My wife's new PureTalk phone was being selective on which contacts she could get text from. Was forwarded to a Tech guy who was very helpful and walked me through several setting steps in attempts to get the phone to work. In the end, he ended up sending me a new SIM card.
Hi, Jim! We're thrilled to hear our Technical Support agent was able to assist you with your text messaging issue. Once you receive the new SIM card in the mail, contact our Customer Service department at 877-820-7873 to swap your plan and number to the new SIM. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 22, 2023
The ad in the magazine says a 3 year membership by joining Puretalk. I joined and no one wants to honor the ad, AMAC says you have to send them a notice of my joining. I did not bring it up upon joining because I didn't know I had to? The ad doesn't state that. Someone needs to look into this to correct the wrong. Please advise, William M **
Hello, William! We're sorry to hear that your AMAC member benefits were not applied to your initial order. Please accept our apologies for this inconvenience. You may contact our Customer Service department at 877-820-7873 to add your 3-year subscription extension. You must verify the account holder's name, address, mobile phone number, and AMAC member ID. After verifying your member ID, we will apply your AMAC benefits to your PureTalk account. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 21, 2023
Excellent coverage and tech support. The company values me. Tech support stayed with me for 45 minutes as I set up my new cell phone. I offered to call them back later as I felt I was taking too much time but they stayed on the line until all was well.
Amazing, Ted! We're thrilled that you made the switch to PureTalk and are delighted to hear that your issue was resolved to your satisfaction and experience thus far. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 19, 2023
Purchased a couple phones for the kids that needed them. Didn't wanna spend an arm and a leg and they need minimal data. Best way to spend your money. Service works wonderful just like my AT&T service. Will probably be switching my phone and my wife's phone over to this service in the near future!
Hello, Derrick! We're pleased to hear that you and your children are enjoying your PureTalk service and saving money since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed Nov. 19, 2023
Service has been good with two exceptions. Sometimes the system requires an area code for the area we are in. System should default to billing address area code or make it user definable. Second, system will not allow international call to France (did not try other countries). Get recorded message about some kind of credit amount.
Hello, Kim! Our system will require a ZIP code for billing and verification purposes. For network connectivity, your service will automatically default to the current area you are in. We offer free international calling to landline numbers in France. You may dial 011+CountryCode+AreaCode+PhoneNumber. Your international calling credit will be used if you dial a mobile phone number in France. Once the credit has been utilized, you will receive a low-balance message. To learn more about international calling, visit https://www.puretalk.com/international-calling. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 19, 2023
** keeps completely shutting down and I have to restart. I didn't realize it so today it turned off this morning and people called on my wife's phone to see if I was ok. There must be a loose connection. ** drops calls, and it keeps try to connect to my hearing aides. This can be very annoying.
Hi, Gerald! We're sorry to hear you're experiencing issues with your device and service. Please accept our apologies for the inconvenience this has caused. If your device continues to power off on its own, you may need to contact Samsung customer support to determine if it is defective and will need to be replaced or repaired. Regarding the dropped calls, coverage can impact connectivity and is affected by terrain and local structures. Please be sure your device is using the latest software update by going to Settings > Software Update. Then, reset the network settings by following the steps at www.puretalk.com/data. If you do not want to connect your hearing aids to your phone, you may toggle off Bluetooth or unpair them from your phone's Bluetooth settings menu. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 17, 2023
We had a little difficulty with the SIM cards for our phones, as we didn't realize which went with which line. Once we got that all sorted out, it has been smooth sailing ever since. We really appreciate the U.S./American staff...feels like we're phoning a friend. Would love to hear more details on the iPhone 15 promotions available.
Hello, Gloria! Although we're sorry to hear you had some difficulty with starting your service, we're glad to know our Support Team was able to assist you and provide excellent customer care. We currently offer up to $250 off the iPhone 15 and other devices. To receive the device discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 16, 2023
I love my new iPhone 14 Pro Max and Pure Talk...I only wish I had changed when I first heard abut Pure Talk on Clay & Buck. Great service, and company to support. I have not had any problems in any way. This company I can support because it is veteran-owned and.Thank you so much.
Thank you for switching to PureTalk, Julie! We're thrilled to hear you're enjoying your service and new iPhone! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 15, 2023
The entire three-month period of my coverage with Puretalk has been a worthwhile experience: very courteous and professional service personnel and perfect call, messaging, and data use. I am glad to know of American support And contributions to Veteran causes! Keep up the excellent work!
Thank you for switching to PureTalk, Edward! We're thrilled to hear you're enjoying your service and that you receive excellent support from our Customer Service team. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 14, 2023
When I was first set up, your people did not help me with the testing. So it did not work for about a week and now AT&T is still billing me for part is for service that I don’t have. I can’t get them to acknowledge that I canceled my AT&T account.
Hi, Larry! We're sorry to hear you experienced issues with service. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and confirmed your line ending 0864 is active in our system. Unfortunately, we cannot assist with billing from your previous carrier. You may call AT&T customer service at 800-331-0500 for further assistance with your bill. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 14, 2023
Finally, a company which lives up to all the promises and claims it makes! Low cost, quality service, plan tailored to my needs and fast completion of the order. I would highly recommend taking a look at PureTalk as a means of saving money on your communication needs without any sacrifices in the performance you expect.
Awesome, Bruce! We're thrilled you switched to PureTalk and enjoy our affordable prices, quality service, and plans. Thank you for your feedback! It is greatly appreciated. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 13, 2023
So far I love PureTalk. The price is great a CS is always very helpful and friendly. I went with PT as an American Conservative and supporter of Veterans and First Responders! Keep up the great work! I also love service in the USA. That’s another big plus for me!
Terrific, Barbara! We're delighted you've had such a great experience with our fantastic customer service agents and enjoy our company values! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 13, 2023
We had PureTalk for a while. Liked the service and coverage. We dropped them when they started taking payments directly out of our account even though we were paying the extra fee so they wouldn't. Wasn't even the exact amount of the bill, they just charged some amount money to our card that we used for paying. When we called them on it, they would put it back. We tried to find out what was happening and why. Front line service techs would not or could not give us an answer, would only say "we put it back". We asked several times to speak to a supervisor. Every time we did, all the supervisors were busy. We tried staying on the line waiting for one. Set the phone down and did other things waiting for a manager to be free. Never happened.
Hello, Randy! We're sorry to hear about your experience with your monthly billing. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We’d appreciate the opportunity to investigate this matter further. We’ll send a private message shortly to gather your account information. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 13, 2023
The process of switching service and SIM card replacement was painless and smooth. Your customer support is outstanding and help with porting over both of our phone numbers and also helped with expected service signal at our home location with service map support. Our service has been outstanding and as advertised, but I am most proud of your company values and commitment to our country and our military - thank you for your values to this great country!
I have also noticed whenever I am out shopping and asked by a Cell Phone sales person - "Who is your cell provider," I answer Pure Talk - that is the end of the conversation - they get it, there is no way they can compete with the service, or price! I could not be more satisfied with Pure Talk service and value! Thank you again.
Wow, Daniel! This is what we love to hear! It's fantastic that you had a seamless transition and are enjoying your PureTalk service. We're dedicated to providing excellent customer support and service at the very best price. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 11, 2023
I feel like the customer service is great. But my five gigs might as well be a half a gig. I never have internet service when I need it. Even when I have full bars, I can’t do anything on the internet with my phone. If I’m not on wi-fi, my phone might as well be a flip phone. I’m really close to switching carriers and going with Patriot Mobile.
Hello, Eric! We're sorry to hear you're experiencing issues with accessing data. Please accept our apologies for the inconvenience this has caused. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. You may add data to your plan through your account portal online at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose Cellular Data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 10, 2023
Was told our phones would work normally in Dominican Republic. This was not the case. Phone, data, text were not functional. When I got back, I was told to update the phone IOS system, and was told later to perform a network reset. Since I will not be back in a foreign country for some time, I have no way to test if these suggestions will work. I think you should be sure others traveling outside of the US to countries covered by Pure Talk should be instructed in these measures.
Hi, David! We're sorry to hear that you experienced issues with service while visiting the Dominican Republic. Please accept our apologies for the inconvenience this caused. We offer coverage in the Dominican Republic with our international roaming service. If customers experience service issues while traveling, our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. To learn more about international roaming, you may visit https://www.puretalk.com/international-roaming. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 10, 2023
Love my Pure Talk...especially because it cut my bill in half from awful Verizon account. Pure Talk gives me everything I had and want and as a recently widowed customer relieves me of one of the high bills I had to pay....Thank you, thank you Pure Talk! Have been a little suprised that when I text to my local numbers I have to include my area code! Which I didn't expect..But OK I just have to insert local area code on my Contacts....
Hi there, Stephanie! We're thrilled to hear you're enjoying your PureTalk service and saving money on your monthly bill by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 9, 2023
I am happy, but my son, who is also on my plan has a few issues. The minor one is concerning playing some games he used to play, but his bigger issue is some problems with service at his job. He works close to the winter Haven Airport, so we were wondering if that could be a problem.
Hi, Jacqueline! We're thrilled to hear that you are enjoying the PureTalk service! We're sorry to hear about the inconvenience your son has been experiencing with his coverage. We would appreciate an opportunity to assist you further. A private message will be sent to gather his device information. Service may be affected by terrain or local structures; however, we will assist him with troubleshooting steps to ensure the device is correctly connected to our network. For optimal service, please ensure his device uses the latest software update by going to Settings and doing a software update. Once the software update is complete, he can follow the steps below to reset the network settings. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 8, 2023
The service with Pure Talk has been very disappointing particularly with download speeds. I know there are compromises I have to assume when using an MVNO, but the slow download speed vs my former AT&T cell service has been very disappointing. Is there anything that can be done about this?
Hello, Robert! We're sorry to hear you're experiencing issues with download speeds. Please accept our apologies for any inconvenience this has caused. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 8, 2023
Coverage and quality of reception has been good. Have experienced frequent "dropped" calls during conversation. Frustrated at lack of Customer Service call-in phone number to discuss such failures. All competitive carriers currently offering Apple Phones or others at discount pricing. Overall service has been comparable to Verizon with these exceptions!
Hello, Kenneth! We're happy you are enjoying our coverage and reception quality. We regret to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Please visit Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device. While our customer service team is always happy to assist you by phone at 877-820-7873, we are also available by email at our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Nov. 8, 2023
For the first time I needed some help from Pure Talk customer service about problems I was having with my phone and wanted to talk to them about the problem. You may have all your people in customer service from the United States but when calling customer service I was told there would be a cost. What value is that? While we like PureTalk, older people need to reach out for help once in a while. And for you to charge extra for that is disappointing. Do we need to Look elsewhere. Cannot afford to be nickeled and dimed to death.
Hello, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our unlimited plans allow you to call our Customer Service department at no additional cost; you may dial 611 from your PureTalk phone to connect you directly to our Customer Service department. The message regarding charges for the phone call applies to customers' on minute plans, as the minutes will be deducted from their accounts. Our Customer Service team is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback; it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 7, 2023
Steve, from customer service was very helpful. He was able to resolve my issue and keep it from happening again permanently. I really had a pleasant experience and hope all of the representatives are as friendly and knowledgeable as he was. PureTalk has been a good phone company for our family.
Awesome, Kiyana! We're excited you had such a great experience with our fantastic agent, Steve! We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 7, 2023
When I switched to Pure Talk from Verizon, I’ve had no problems with my phone. Customer service was good. So far no complaints. I would recommend pure talk to family and friends. I also had no problems switching over from a Sims card to a non-Sims card with PT. There is nothing negative I can say about pure talk. The prices are very good also.
Hi, Todd! It's fantastic to hear you're enjoying your PureTalk service and had a seamless transition when making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 7, 2023
Just switched from Verizon and my bill is a third of what Verizon was charging for the same service package. Better reception than Verizon. They offer veteran discounts! Appreciate English speaking customer service that is so courteous, knowledgeable, & helpful. Daqan was so helpful today when I called! Excited about the future with Puretalk!
Thank you for switching to PureTalk, Sheri! We're thrilled to hear that you're enjoying your service and saving money on your monthly bill! We love recognizing our top-performing agents and will share your review with Dakwaun and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 7, 2023
Great plans. Great coverage. Great customer service. My experience has been very good. My phone has service just about anywhere in Vermont. PureTalk uses the best network for the entire northeast. They offer an extensive array of phones to purchase by installment as well.
Hi, William! It's fantastic to hear you're enjoying your PureTalk service and receiving great coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 7, 2023
The support department was awesome, my Group Messaging was not working, it took 35 minutes to fix the problem. They walked me through the process and was very patient and did updates on my phone and waited while I got a message back from people.
This is what we love to hear, Lilly! We're thrilled our support team was able to assist you with your group messaging and provided an excellent customer service experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 7, 2023
When we began inquiring about Pure Talk it was similar to our carrier except for the data allowances. We were told it would never be shut off - only slowed. What a huge fib! Mine was not only slowed I couldn’t load my emails at all. Because one on the account is purchasing a phone, we are stuck. I’ve added WiFi to my home at an additional expense. One family member left and went back to our previous provider in the first two weeks. Would I recommend this to others? A resounding NO!!!
Oh no, Margaret! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. Once you have utilized all high-speed data within the billing cycle, your device will begin using low-speed data, which is about 256kbps. Your high-speed data will be refilled on your billing date, provided billing is successful. Additional data can be purchased anytime by logging into your Account Portal and selecting the Add-ons tab. We recommend going to Settings > Cellular > Cellular Data to view which apps use the most data. Closing each app when not in use ensures you are not utilizing data in the background. After reviewing your account, we confirm that high-speed data for both lines has been refilled for the current billing cycle. If you have further questions or concerns, please contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed Nov. 6, 2023
Well, it's been mostly positive since I dumped Verizon. My main concerns were connectivity in Canada, out in the Pacific & up hunting in the mountains. I did all three this year so far & coverage was excellent at all times. Only complaint is I ran out of data in Canada & couldn't reach customer service...they need to auto-renew data for Canada so we're not left stranded. Other than that, thought, excellent so far!
Hi there, Kurt! It's fantastic to know that you are enjoying your PureTalk service and received excellent coverage, even in the mountains of Canada! International roaming credits will auto-refill each month on your bill date. If you run out of credit before your monthly bill, you may add credits anytime through your Account Portal online at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose International Roaming. If you have additional questions or concerns, please let us know! Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 5, 2023
If I could give this company zero Stars I would in the heartbeat. Not only did I waste my time and my money, but I apparently don't have the right plan to get a new phone on their website. The people I talked to told me that my phone was compatible to switch over to their carrier- but it turns out that was completely untrue and the people that I talked to had no idea what they were talking about. I gave them my model number and everything and they said it was compatible. But guess what? Now My phone can't make phone calls, send pictures through SMS, and sometimes flat-out won't even receive texts for hours. I had to use a buddy's phone to call them back explaining the problem but they told me my phone doesn't get phone coverage. Fine. I saved 50% on my bill but got 50% less coverage.
Garbage service. Don't care if this is an American based company because if the other guys do it way better than why even bother switching? Wish I could give them a call to explain my frustrations but ironically enough I can't do that. What's worse is that I need a new phone in this moment and while shopping on their website I went through all the steps while selecting a new phone and when I finally tried to add my selection to the shopping cart, it tells me that my plan isn't valid for the deal? I'm supposed to be for a new customer or have a valid plan? That's absurd! If this doesn't get resolved by any supervisor at Puretalk, I'm going to leave this review here permanently and switch back to Verizon, because I had no problems with their service prior to this atrocity. If you have an existing phone that you need to switch carriers on, be very wary of this company.
Oh no, John! This is definitely not the experience we'd hope for you to have. Please accept our sincere apologies for the miscommunication regarding your device's compatibility and if you received anything other than an optimal customer experience. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with our service. We cannot guarantee support for devices purchased outside of PureTalk. You may order a new device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacements tab and choose your line from the drop-down menu. If you receive an error message when placing your order, try logging out of your portal, clearing your web browser's cache, and logging back in. To receive the device discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 5, 2023
I could write pages but I will give you the reader's digest version. I went for the cheapest plan for $20 a month. I already had a compatible Android phone so no need for a new phone from them. It required a physical SIM chip to be installed and so PureTalk will ship out that SIM ciphered in the mail Fedex 2 day service. Received SIM chip 4 business days later. Was showing charged $29 instead of $20. I installed the SIM chip in my phone per the instructions provided. Turned on phone but did not connect to phone service, I could not make calls, I could not text...not good.
I called their Customer Service phone # and had to wait long time for someone to answer and once they did answer the phone and given them my identification information they passed me on from one dept to the next with no good help to resolve my cell phone service I paid for. I spent hours on the phone passed on from one dept to another. What frustrating experience. I eventually got a refund due to the IT dept. there was not able to get my cell phone configured. I was only refunded $25 back from $29. Apparently they charge for the SIM card they mail out to you and no money back for that.
Hi, Terry! We're sorry to hear that you could not utilize your PureTalk service. Please accept our apologies if you received anything other than an optimal customer experience, as this is our top priority. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk service. We cannot guarantee support for devices purchased outside of PureTalk. When placing your initial order, you will be charged for the service plan, SIM card, shipping cost, and applicable taxes and fees. We do not refund shipping costs. We have reviewed your account and confirmed your refunds were posted to your payment card on 10/23/23 and 11/01/23. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 5, 2023
I had a great deal of difficulty getting your service completed. I’m not sure whether it was incompetence on the part of my previous provider or not. The technician for support was very helpful in some other issues. The central problem was getting my phone ported over to PureTalk. This particular inquiry is a bit difficult to complete.
Hello, Harold! We regret to hear about your experience with the porting process. We apologize for any inconvenience caused. We're happy to hear you received excellent assistance from our fantastic Technical Support team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 3, 2023
Pure Talk often drops my calls. Also the setup for voice mail message is awkward and inconvenient. Instead of showing a list of received calls, one has to call up voice mail to hear each call & if the call is saved then one has to listen to all previous calls to get to a specific saved call that one would like to hear again. Please change the system for received calls to one that you can visually see a representation of the call like T-Mobile & Verizon systems do. Thanks.
Hello, Ronald! We're sorry to hear you're experiencing issues with dropped calls. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for the inconvenience this has caused. Please be sure you're using the latest software update by going to Settings > Software Update or Settings > General > Software Update. You may also need to reset your network settings. For instructions, visit www.puretalk.com/data. We offer visual voicemail. However, we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee visual voicemail will function for all Android devices. To enable visual voicemail, contact our Customer Service department at 1-877-820-7873 or send a private message with your mobile phone number. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 2, 2023
I paid for unlimited data then changed my plan to a less expensive plan. I wasn't refunded money or credited anything. I was also informed there was no possible way for me to get more data before my plan was renewed even though I offered to renew it early. The first woman I spoke to was very rude and unhelpful but the 2nd one was quite friendly and helped me resolve the issue as well as she could. Currently shopping for a new carrier.
Hi, K D! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Customers will not be refunded the difference when downgrading their plan. If you upgrade your plan, you will be charged the difference between your current and new plans. This will be stated when you change your service plan through your account portal online at www.puretalk.com/account/login. You may add data to your plan before your bill date by selecting the Add-Ons tab of your account portal. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 2, 2023
The price is amazing! The problems I have are: my phone will no longer download MMS messages 90% of the time. I run out of data often which is driving the price up. I understand, but it makes me have to have a separate GPS on road trips so my bill doesn't escalate. I do not have good cell signal at my home if I go outside and walk away from my wifi.
Hi, Jennifer! We're thrilled you're saving money on your monthly bill by switching to PureTalk! We're sorry to hear about all the inconvenience you have experienced with your service. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. In the meantime, we'd like to assist you with troubleshooting steps. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. We do not charge for going over your data allotment. Instead, the data speed will be slowed to about 256kbps once the high-speed data has been utilized. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Nov. 2, 2023
Pleased with the network. Awesome service, Very Happy! We will not go back to our previous network which was much higher in cost and we were only a number on a balance sheet. I have also recommended this service to a number of other people. I have no proof that they switched services but they were very interested.
Phenomenal, Vern! We're exhilarated to hear you're enjoying PureTalk service and our affordable plan prices! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 2, 2023
Our experience with our phone service has been good thus far; we are not happy with the method for retrieving phone mail messages - having to call and then listen. Our previous carrier set up even spelled out the message along with the ability to listen to the actual message. Are we missing a set-up feature that would allow that?
Hello, Christine! We're happy to hear you're enjoying PureTalk service! Great news! We have enabled the Visual Voicemail feature on your line of service. Please power off your device for at least 30 seconds, then power it back on. Once your phone has powered on, tap the Phone app and select 'Voicemails.' Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 2, 2023
On 10/25/23 called PureTalk to confirm 2015 s9+ would work with the offered sims card, told absolutely and informed it was universal. Today, 11/1/23 called to activate the two s9+ phones, wasted almost two hours just to be eventually informed the phone Androids version must be 11 or later. Couldn't be informed before the wasted time? Didn't see it on website, and informed by customer service it would work. Lousy experience and waste of time.
Hi there, Lloyd! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies for any miscommunication regarding device compatibility and for the inconvenience this has caused you. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk service. Regarding the two s9+ phones, Samsung Galaxy S9 and older models will no longer work on our PureTalk network. These phones are, unfortunately, no longer supported by Samsung. Please log into your PureTalk account to purchase an upgraded device. Once logged in, click the "Replacements" tab to view compatible devices available for purchase. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!- A.B.
Reviewed Nov. 1, 2023
When I decided to change carriers, I was looking for a company that is more focused on customer satisfaction than they were about being the biggest and most powerful. I like the fact that you don't use the money I pay to support causes that I don't support. The more I read about what my previous carrier was using my money to support, the more I thought it was time for a change. I did my research and found that PureTalk was the right choice. You support veterans and that is very important to me. Our veterans and their families have sacrificed so much for this country that it makes me proud to know that my money is going to help those families that have sacrificed so much for all of us.
The only issue I have had with my service is dropped calls I receive at my residence. I am a bit off the beaten path and signal strength has always been sketchy. I am considering the purchase of a signal booster to remedy that problem but overall, the service has been admirable especially for the lower cost. Your customer service is much more responsive than any of the big dogs and have been very helpful when I had any problems. Thank you for being the best service provider I have ever had.
Wow, Scott! We're exhilarated to hear you're enjoying PureTalk service, our customer service, and our company values! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 1, 2023
I do not have good reception which is especially important because I use my phone for my job. I called and the person helped me doing a couple things but I still have people telling me my voice is breaking up, they can't hear me, then they can hear me. It's very frustrating.
Hello, Mary Katherine! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please be sure you are using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Next, reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. Then go to Settings > Cellular > Cellular Data Options > Voice and Data > and select 4G/5G. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 30, 2023
I no longer have voicemail that I can get to. It wants a pass code which I do not have. Also, since going to Pure Talk I no longer can talk through the regular speak function. I can ONLY use the 'speaker' setting in order to talk to anyone. I can hear then but they cannot hear me, like it's on mute. I have tried everything to get this to work and nothing!
Hi, Greg! We're sorry you are experiencing issues accessing your voicemail and with call quality. Please accept our apologies for the inconvenience this has caused. To reset your voicemail password, log into your Account Portal online at www.puretalk.com/account/login. After signing in, select the Plan tab, choose your line from the drop-down menu, and select Reset Voicemail. Then restart your device and access your voicemail by pressing and holding one or dialing your phone number.
Regarding your call quality, please be sure there is no dust or debris in the speaker. If you are using a screen cover or phone case, ensure it is not covering your speaker or the microphone of your device. If the issue continues, we recommend contacting the device manufacturer for additional troubleshooting. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 29, 2023
I had some difficulty transferring my info from my old phone to the new one, but after it got transferred, I have had no problems. The value is good and I like my Samsung phone. Pure Talk is a great choice because the monthly price is low and I am getting more data than my previous service.
Hello, Jill! We're delighted to hear that you are enjoying your PureTalk service and saving money on your monthly service bill by making the switch. To transfer your data from one device to another, you will need to back up your old device. During the initial setup of your new device, you will be asked if you would like to sync your account and transfer your personal data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!- A.B.
Reviewed Oct. 29, 2023
Purchased Nokia G50 phone through Pure Talk. Phone would not make or receive phone calls, all ended in "call ended". Only worked for text. Unfortunately we didn't know this until my husband was in the hospital and we needed it the most. Pure Talk after 3 1/2 hours couldn't help since we had the phone over 14 days. Nokia couldn't help since they said the phone was purchased "out of the country". Stinks for us.
Hi, Dean! We're sorry you're experiencing issues with calls on your Nokia G50. Please accept our apologies for the inconvenience this has caused. We have reviewed your account and see that our Technical Support team has determined that the issue is device-related. Unfortunately, you do not qualify for a replacement or refund for the device as you're outside our 14-day return policy. If Nokia does not honor its 1-year warranty, you may purchase a replacement device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 29, 2023
We have not had good service at our home. Phone displays either "No Service" or only one bar. I believe it is because you use the AT&T network. We previously used Spectrum which uses the Verizon network. Away from home it works fine. My wife complains a lot about her service here at home. We may not be able to stay with Pure Talk.
Hello, Michael! We're sorry you're experiencing service issues at your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 27, 2023
Seldom ever have more than one bar of reception and other locales around the county have virtually none, whereas my previous carrier, T-Mobile was great. Also data movement is very slow and virtually no Mbps for Hotspot. T-Mobile was faster than my home internet. No issues with PureTalk, but I may have to switch to another carrier due to AT&T being my only option.
Hello, Eddie! We regret to hear you are experiencing loss of coverage. Please accept our apologies for this inconvenience, and if you received anything other than an optimal customer service experience, as this is our top priority. We strive to provide a 5-star experience and would appreciate an opportunity to further assist you. A Technical Support agent will be reaching out to you shortly. In the meantime, please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and attempt to place a phone call. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Oct. 25, 2023
I began my use of your service with a provided free phone. I'm happy to say the phone is working out just fine and your connection is just fine. If I had any complaints, I would say your visual voicemail could stand a little improvement. The service I used to have with Verizon provided me with written text for viewing without playing back the message. Other than that, I'm completely satisfied with Puretalk. I look forward to years of loyal service.
Wow, Daniel! We're ecstatic to hear you are enjoying your PureTalk service! Please note that the Visual Voicemail feature is only guaranteed to work for iPhone 6s and above. This feature is not guaranteed to work on Android devices. We apologize for the inconvenience this may have caused. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H
Reviewed Oct. 24, 2023
Your website is not user friendly. I tried setting up my account but kept getting rejected even while talking with a customer service rep. Even with security questions. Later I found a response for every time I had enter even though I got denied every time. Once in website I could see what I was charged for taxes but could never view my bill to me they should be together. So I can’t see the breakdown on my bill or understand the usage. I do like the cost but have areas where I do not have service. However there are other areas where I have more service than I did with my previous carrier. Thank you.
Hello, Esther! We're sorry you are having issues logging into your Account Portal! We apologize for the inconvenience caused. Please try using a Google Chrome browser. If you are using Chrome, please clear your cache and cookies. After logging into your Portal, monthly invoices may be viewed by clicking the Billing tab > scroll down to Transactions > next to the month you want to view, and selecting the icon on the far right-hand side. After selecting this icon, your invoice will open as a PDF. Usage can also be found in the Account Portal under the Plan tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H
Reviewed Oct. 23, 2023
Can not receive or make call while INSIDE my house. I have to go OUTSIDE of the house to make call. Problem is not the phone which I purchased from Pure Talk. My roommate, also is with Pure Talk and has a different phone, and the same problems. Unfortunately, will have to go with a different carrier. Your customer service are very nice and helpful,
Hi, Kurt! Although we're thrilled to hear that you received excellent customer service, we're sorry that you cannot make or receive calls from inside your home. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software update by going to Settings > System > Advanced > System update to check if updates are available. You may update your network settings by following the steps on our website at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!- A.B.
Reviewed Oct. 22, 2023
I like the service and get good reception but I'm not able to receive group texts. I have called tech support 3 times and the problem is still not solved. Even though I have had a rapid response this problem still exists. I have several friends who have this service and do not have this problem.
Hello, Joe! We're glad to hear that you are enjoying your PureTalk service! Currently, group text messages are limited to ten contacts per group. We apologize for any inconvenience this may cause you. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H
https://www.puretalk.com/data
Reviewed Oct. 22, 2023
Was very disappointed that you was advertising a phone with a new account. When I contacted customer service the person was not helpful believing I was not who I said. I am seriously considering moving to another carrier. He sated that the order did not include a new phone. But your advertisement was stated a new phone and would not help work out the problem. The customer service was no help and very gruff. Not a very good representative.
Hi, Owen! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. To receive the Instant Phone Discount discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. Unfortunately, this discount is unavailable for active lines of service, and we no longer offer a free phone with a qualifying plan. You may order a new device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 21, 2023
A lady who helped me today actually noticed I was paying too much for the phone usage I was using! She lowered my phone bill without me asking brilliant customer service!!! I wanted to just hug her. I’m tight on cash & she helped me out. PureTalk is the way to go!
Wow, John! It's fantastic to hear that our Customer Service agent assisted you with lowering your monthly payment! Providing excellent customer support is our top priority, and we strive to make every interaction exceptional. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 20, 2023
Excellent customer service. If you have an issue….the employees are patient, kind, respectful. They do what they can to make things right. Would highly recommend this company. I feel they go the extra mile!
This is what we love to hear, Betsy! We're proud to know that our Customer Service team provided you with an excellent customer experience, as this is our top priority! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 20, 2023
The service is very slow on the web browser. The phone service is very well. I am very happy with it but a little disappointed in the web browser. I mean extremely slow. Never had that problem before. I reset my phone. Still the same. I hope this could be remedied, but I am a proud customer. Thank you very much.
Hello, David! We're sorry to hear you are experiencing issues with data speeds. Please accept our apologies if this has caused any inconvenience. For optimal service, please ensure your device is using the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. Then, reset the network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. Please be aware that once you reach your allotted high-speed data, the speed throttles to 256 kbps. If you need further assistance, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 19, 2023
Today called to inquire about international calling rates and international messaging Suchi and Paris was very knowledgeable, answering my questions and taking time to research the correct info in a timely manner...great job.
Hello, Sam! We're delighted to hear about the incredible assistance Suchi and Parris provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed Oct. 19, 2023
I had to send my phone to BLU because the voice was hard to hear. When I received my phone back from BLU it didn't have my battery in it. I received my phone on 10/10 and as of today 10/19 I have not received my battery. I am going to discontinue service with Pure Talk and go to someone else. I am not happy with the service that I received.
Hi, Sandi! We're sorry to hear that you have received less than an optimal customer experience. Please accept our sincere apologies for the inconvenience this has caused you. If you did not receive the battery after sending your device for repair, contact BLU customer support at 877-602-8762 for a replacement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 19, 2023
I could not be happier with my decision to switch to PureTalk. My bill was cut by 50%. But what I am most pleased with is the coverage. I travel a lot and have never a dropped call. The customer service is impeccable. Simply put PureTalk is the best, and I recommend them to everyone!
Thank you for switching to PureTalk, Edward! It's fantastic to hear you're enjoying your service and saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 18, 2023
Several random items never addressed- an example is that my number assigned by PT has another person's name on my caller ID. PTs answer is that ATT didn't tell them how to fix that... Another- they can't figure out how to set up my visual voicemail.
Hello, Greg! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We do not have any Caller I.D. editing services at this time. The Caller ID display should reflect the Wireless Caller and your mobile number. If the incorrect Caller ID value is reflected, please power cycle your device at least once a day, and according to AT&T database updates, the Caller ID should update within two weeks.
We offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. Currently, we cannot ensure visual voicemail functionality on Android devices. Our Technical Support team has enabled the visual voicemail feature on your line of service. Please restart your device and test the visual voicemail functionality. Thank you for being a valued PureTalk customer! We appreciate your business! -C.H.
Reviewed Oct. 18, 2023
I’m pleased to support a company that supports my values and does not fund radical causes. PureTalk is also much more affordable. I would highly recommend PureTalk to anyone who has Christian values. Customer service has always been positive and helpful. They also have a wide data network that helps me stay connected with work.
Hello, Morgan! We're happy to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 17, 2023
I was a little hesitant at first when I switched from AT&T, but I was very happy with the results. We cut our bill by 50 percent without sacrificing any of our services, in fact we have better service with Pure Talk, when I called them to switch over I did not have to speak to someone overseas who spoke little or very poor English, I spoke to a live person right here in the good old USA.
Wow, Larry! We're delighted you've received such excellent service from our US-based Customer Service team and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about our superb service and value, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed Oct. 17, 2023
When we heard about PureTalk it sounded like a great deal, but after we switched we found out that it used AT&T which is what we were trying to get away from because the reception was so hit or miss in our location. Another thing was it was advertised for $20 per line but ended up being $30 per line, which is more than we were paying for AT&T by $10.00.
Hello Lawrence! We regret to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software update for optimal service by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. You are currently on the $20 plan for both lines. However, both lines include $10 Allstate Device protection plans. You can cancel these protection plans by calling our Customer Service department at 1-877-820-7873. Thank you for your feedback, as it helps us improve the PureTalk experience. -C.H.
Reviewed Oct. 17, 2023
When we are in our home the number of bars showing on our Iphone usually is only ONE Bar. I was informed that PureTalk uses AT&T towers and that could be the reason for lacking more bars in the evening. Still better than T-Mobile. We are receiving our phone calls and text messages.
Hello, Bernie! We're sorry to hear you are experiencing coverage issues in your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please be sure you're using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software Update. You may also reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.M.
Reviewed Oct. 16, 2023
A very modestly priced plan was what I was looking for. I don't use a cellphone that much and your AMAC member plan fit the bill. Your company employs the same conservative values that I believe in. Great coverage and easy to use. Would definitely recommend to someone who needs reliable service and good customer service.
Hi There, Allen! We appreciate your feedback and are delighted to hear that our AMAC plan fits your needs and that you've received great reception! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed Oct. 16, 2023
I recently switched from a major carrier to PuerTalk; I couldn’t be happier! The service is actually better, and when I switched I had a couple tech issues which were resolved by their team. All that being said I’m actually saving money, with better service and a better customer service experience…who knew!
Thank you for switching to PureTalk, J! We're thrilled to hear you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 12, 2023
Received my sim card today and called to activate my son's phone as well as mine. Customer Service representative Steve is awesome and helped us get our service started and was very patient with us while we got the information needed. I'm so excited to get rid of Straight Talk and start our PureTalk journey! And If you need to call in to Customer service make sure to ask for STEVE for the best experience!
Hi, Wendi! We're thrilled to hear Steve was able to assist you and provide a fantastic customer experience, as this is our top priority. We have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Thank you for your feedback and for being a valued PureTalk customer! - A.B.
Reviewed Oct. 11, 2023
The transition to Puretalk was easy and efficient. Saving about $25/month on two accounts vs. our old provider. Texting and phone have worked well, although I only get LTE and not 5G on my Iphone. The drawback has been the data. It is very inconsistent and very slow, usually timing out. Even when I have 4 or 5 bars. If the data situation was improved that would be huge. Right now trying to decide if the savings is worth the loss of data efficiency.
Hello, Mark! We're happy to hear that you enjoy our affordable prices! However, we regret hearing that you are experiencing issues accessing your data. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H
https://www.puretalk.com/data
Reviewed Oct. 10, 2023
I wanted to bring my own phone, but after converting to PureTalk I found at most one bar - sometimes “No Service”. Then I tried to order a new phone only to find out that is for new customers only. If I move to another carrier, I could get a good deal and I am considering that. I’d like to support PureTalk and think existing customers should be able to get similar discounts as new customers.
Hello, Lonnie! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Oct. 10, 2023
The internet is too slow. I have spent close to $300 for 2 different cell phones with Pure Talk, in an attempt to get normal, fast internet service. What I wound up with is no better than I was 6 months ago with Trac Fone or Assurance Wireless crap. How do I explain to the CS that I want a 5g phone that works with modern cell equipment? Fix this or my next cell phone WILL BE FROM ANY OF YOUR COMPETITORS.
Hello, Warren! We're sorry to hear that you're experiencing slow data speeds. We understand how frustrating this can be, and we apologize for any inconvenience this has caused. We're committed to resolving your issue and would like to try some troubleshooting steps. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then, follow the link below to the Android APN settings and follow the steps listed. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed Oct. 10, 2023
Puretalk’s coverage was exceedingly poor. I could not continue using the service because it was so bad. I very reluctantly went back to Verizon. Very bad experience all the way around. I would love to be a Puretalk customer, love what they stand for - but the lack of adequate coverage in my area (Northern Colorado) prevents me from doing so.
Hi, Laura! We're sorry to hear you experienced service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Should PureTalk fit your future needs, we hope you will reconsider our service. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 9, 2023
When we switched cell phone service from Verizon to PureTalk, our customer service representative with PureTalk (Lupita) was excellent! We were having difficulty w/ switching over. Lupita walked us thru, stayed for 1 hour until the transfer was completed. Very patient and thorough!
Fantastic, Nancy! We're elated to hear about the incredible assistance Lupita provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed Oct. 8, 2023
After some research I decided to give PureTalk a try. I was going to be the Guinea pig for the family; if service and functionality were the same as our current carrier we would transfer the other lines. The switch was seamless and everything worked the same as the "V" carrier. We switched over the other lines and won't look back. Monthly payment is half the cost of "V" for an identical plan. As a Veteran I like to support Veteran owned companies when I can. PureTalk made supporting a Veteran owned company easy. Give it a try and switch over; you won't be sorry.
Wow, Travis! We're excited to hear you enjoy our affordable prices and excellent service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Oct. 8, 2023
I'm now saving over $100 per month since I switched from Verizon. I've had no complaints about the coverage so far and their customer service was very helpful while swapping the sim card and transferring my phone's data. I highly recommend switching if you're tired of overpriced cell plans. It's simple and affordable.
Thank you for making the switch to PureTalk, Adam! It's fantastic to hear you're saving over $100 on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 7, 2023
I'm so glad I switched to PureTalk. I love supporting an American based, Veteran Owned service. The coverage is not as good in the rural area I live in as my previous carrier but I won't switch back. The price is so much better and I love the customer service I get from PureTalk. Thank you for giving me a great option for my cell service.
Hello Diane! We're excited to hear that you are enjoying our friendly customer service, as this is our top priority, and monthly service bill savings by switching to PureTalk! Supporting our troops and being a veteran-owned company is something we pride ourselves on. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F.
Reviewed Oct. 6, 2023
I had problems getting connected and PureTalk Customer Service was stellar. My former carrier didn't unlock my paid off iPhone 8+ and it was a 3 week nightmare with them. PureTalk was helpful and patient throughout the ordeal and I have been very happy with both their phone service and customer service! Customer Service reps are in the USA and speak good English!! Also, have appreciated the rebate on referrals! I have recommended PureTalk to a lot of my friends and family who live in remote areas!
Wow, Heidi! It's fantastic to hear about your experience with our Customer Service team, as this is our top priority! We love to know that you enjoy savings by using our referral program, and your recommendations to PureTalk are much appreciated. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -S.F.
Reviewed Oct. 6, 2023
I am a senior citizen and not very knowledgeable in electronics. They were very helpful and patient with me as we set up my new phone. Love the low price for my account. I liked that they are here in US and I could understand them. They answer the phone quickly without long waits.
Hello, Betty! We're excited to hear you are enjoying our friendly customer service, as this is our top priority, and monthly service bill savings by switching to PureTalk! You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F.
Reviewed Oct. 5, 2023
I really haven't noticed any difference between Pure Talk and the service I used previously. Also, in the short time that I have used Pure Talk, there have been two upgrades to the service plan. Very nice. Thank you. Text works really well, don't really do much voice but what I have has been good.
Hi Cory! We're delighted to hear about your great experience with PureTalk and the savings you're receiving by making the switch! You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -S.F.
Reviewed Oct. 4, 2023
When I changed from T Mobile it was a sad day. The customer service tech was unhelpful when I tried to set up speed dial for my husband who has neuropathy in his hands. After 4 phone calls I was told your firm does not support speed dial. Told in a not so kind manner. Also every time I "open" my phone there is an advertisement that must be cleared. Your cost is very low, for good reason, you get what you pay for. I will not recommend Pure Talk to anyone, unless cost is the only matter.
Hello, Ranae! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. We'd appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, which has always helped us improve the Pure Talk experience. -C.H.
Reviewed Oct. 3, 2023
Text messages are slow to go through. Can’t text pictures. Internet access is restricted. Spotty service. My husband bought his phone through you and doesn’t have the problems I have. My phone is apple iphone13. I’ve called in before, but issue not fixed. I don’t want to wipe my phone and lose all of my information.
Hi, Kayla! We're sorry to hear you're experiencing issues with text messages and accessing your data. Please accept our apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. In the meantime, we'd like to try some troubleshooting steps. Please be sure your device is using the latest software update by going to Settings > General > Software update. Then, reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. It will not erase any personal data, such as contacts or photos. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Oct. 3, 2023
I went with Pure Talk because I get more value at a great price and I love that Pure Talk is veteran-owned and uses US based Customer Support. I formerly used a competitor for my service but had less benefits. I would highly recommend Pure Talk to my friends and family.
Hello Richard! We're excited to hear that you are enjoying your PureTalk service! Supporting our troops and being a veteran-owned company is something we pride ourselves on. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F
Reviewed Oct. 3, 2023
I have a tower 2 miles from me. My reception is poor and slow. I have tried to get my military discount and can never get to it.. I have contacted customer service team about it and everyone I talk to tells me something different. So being a veteran must not be important to you. Paying less doesn't mean the best.
Hello Don! We regret to hear that you are experiencing service issues with your service. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. To improve service, your device's APN settings may need to be reset. Listed below is a link to our website with the APN settings. Thank you for your service! If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account. https://www.puretalk.com/data -C.H.
Reviewed Oct. 2, 2023
I am very pleased with my service. The sign up was easy and personal very helpful. I would and have recommended them to friends. My service was never interrupted. I’m enjoying my phone service. The savings is very beneficial to me. As a widow I need take advantage of every discount I can.
Hi, Janice! We're thrilled to hear that you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Oct. 2, 2023
I've been with Pure Talk approximately two years. We recently moved from one state to another and I had to open a new bank account and get a new debit card. The debit card finally arrived and I tried to change my info with Pure Talk on their website, but it would not accept my new address, it kept saying "sorry address not found." I tried calling them but when I dial 611 on my phone all I get is two strange beeps and it hangs up, so I called the 877 number which tells you that you will be charged for using the number and to call 611 from you phone LOL! I hung up and tried calling 611 about eight more times and gave up. Then, after two years of NEVER being late on a single payment they sent me a nasty-gram (via email) stating that my (old) debit card was declined and that I had 24 hours to make payment or they were turning off my service. How am I going to make payment if I can't update the address? I know the address must match what is on file for the bank/debit card!
Eventually, I was able to update the address, kind of; they now have the correct street address but WRONG state! Even though I have the correct zip code filled in! This isn't an error on my part, I built computers and websites for years, I may be retired but I can still turn a toaster into a computer! (I'm not joking.) Regardless, you really do get what you pay for. I have to go back to Verizon, I may have to pay more but at least they have customer service!
Hello, Julie! We're sorry to hear you experienced issues updating your payment card on file. Please accept our apologies for the inconvenience this has caused you and for the automated email notification regarding your billing. Our system will attempt to process a payment for seven days from your bill date. After the seven days are up, your account is at risk of being deactivated. We have reviewed your account and confirmed your payment was received on 10/02/23. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 1, 2023
I moved to PureTalk because it said you have coverage in our area. You do not. The people on the phone for customer service were king but doesn’t change anything. We are in a rural area. Very disappointed. Also, you advertise to get away from ATT but you are att affiliated based on having to setup the phone once it switched.
Hello, Harry! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We recommend ensuring your device uses the latest software update for optimal service by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - S.F.
Reviewed Sept. 30, 2023
I have been a customer since early 21, with the exception of changing to go out of the country this year. I am on a monthly plan which renews automatically. However, since June or July, there have been FOUR instances when my phone dropped calls and said I needed had to immediately contact PureTalk. They had to refresh my account. Prior to this, I've had no problem. if it happens again, I will have no choice but to change providers. TRULY don't want to do that. customer service have ALWAYS been nice and helpful. No problems there. Have no idea why this is happening, with these unlimited plans. If the calls quit dropping, I'd give 10 stars.
Thank you for being a long-time customer, Denise! We're sorry to hear that you experienced issues with dropped calls. Please accept our apologies for the inconvenience this has caused. We have reviewed your account and see that a Customer Service agent has submitted a ticket to prevent this issue from occurring again. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Sept. 30, 2023
So far, my experience with Pure Talk has been a positive one. There have had no issues with the service. The price is good, compared to my previous provider, and I am glad to be with a company that does not support liberal agendas, and is veteran owned. I would recommend to others.
Hi, Rebecca! We're thrilled to hear that you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 29, 2023
When away from home, I frequently need to use my phone as a hotspot, since WIFI performance and security vary substantially. My previous providers would choke hotspot performance after 4 GB of data usage. This disappears pretty quickly if doing much video. They were unable to offer an increase during the current billing cycle, even if I agreed to additional charges. I was already paying for unlimited voice, text, and data ($45/month). PureTalk is charging me less ($33) and allowing me to tailor my data charges according to my expected usage, including hotspot. If I need more hotspot or other data, I can pay extra and receive it. My phone performance is equivalent to the previous providers.
Wow, Mark! We're thrilled you’re receiving great reception and saving money since switching to PureTalk! We’re delighted to hear that you’ve had such a great experience with our hotspot service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F.
Reviewed Sept. 29, 2023
So far everything has been good with Puretalk for the most part. One area of concern is the lack of directions, details and information regarding setting up/maintaining voicemail accounts, call-forwarding, etc. I've spoken to others that have joined PT and they too were somewhat amazed at the lack of instructions for optimizing the performance and usage of the added program features. Please don't assume that everyone knows the ins and outs of each of the features and aren't in need of any instructions.
Hello Larry! We're pleased to hear that you have made the switch to PureTalk! We apologize for the lack of instructions for the voicemail setup. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service and press the * key once the greeting begins. Follow the voice prompts to choose a password and salutation. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F.
Reviewed Sept. 29, 2023
I still have not resolved my issue with PureTalk after 3 months and hours on the phone. You are still holding my phone number hostage and charging me for an absolute nightmare and I have never gotten 1 day of service with you. I should have never even been sent a SIM card to begin with.
Oh no, Elizabeth! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We'd appreciate the opportunity to investigate this matter further. We sent a private message for further details regarding our plan of action. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F.
Reviewed Sept. 29, 2023
I am experiencing network connection issues while I am in a building close to a window. Instead of getting full bar connection, I am getting two to three. The phone connection tends to pause when I make phone calls even when outside. The phone acts up even when outside in open areas. Why?
Hello, Ignacio! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software update for optimal service by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -S.F.
Reviewed Sept. 27, 2023
The phone is the worst phone I have ever owned. If it gets bumped it restarts. It takes a long time to figure out Bluetooth direction. The service is not unlimited data..it is 10G then ramps down. The functions of the phone are not reasonable. It is like Pure Talk got ahold of a bunch of Samsung failed reject 2nds.
Hello Philip! We regret to hear that you are experiencing issues with your Samsung device. If you have problems with the device’s functionality, you can contact Samsung at 1-800-726-7864, as it’s still under the manufacturer’s warranty. We currently offer plans that include more high-speed data monthly, up to 60GB per billing cycle! Once the allotted high-speed data is utilized, your device will automatically begin using low-speed data. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which always helps us improve the Pure Talk experience! -C.H.
Reviewed Sept. 27, 2023
My cell phone bill has been way too high for too long. A subscription to Disney Plus was baked into the bill. I finally switched! My bill went from $200/month to less than $40/month. I'm beyond thrilled!
Thank you for making the switch to PureTalk, Krystie! It’s fantastic to hear you’re enjoying your PureTalk service and saving $160 on your monthly service bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 26, 2023
One Sunday afternoon in July or August we neither one had service near our home. Something about IMEI codes. On the home phone recently a code changed and calls would not go to our answering machine. I don't know how long that change took place. Just little annoyances but at least the price is right.
Hello, David! We're pleased to hear you are saving money on your monthly service bill by making the switch! Although We regret to hear that you are experiencing service issues near your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. We recommend ensuring you are on the latest software by connecting to Wi-Fi and then going to Settings >General and Software updates. If there is a software update pending, please download and install it. Your battery will need at least 50% power. You may also need to update your network settings. You can reset your network settings by going to Settings > General or System > Reset > Reset Network Settings. After the reset, you will need to update your APN settings. We have provided a link to assist you with troubleshooting steps better: https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Sept. 26, 2023
The customer service aspect when making the switch to PureTalk was totally fine. My primary concern is that the cell service is inconsistent. Call/text is just fine. However, the LTE or 5G data is not great and unreliable. I experience buffering far too frequently. It is a problem I did not experience with my prior carrier (T-Mobile). When I look at the "Cellular Data" info under my Settings it has not reset since joining PureTalk (June '23) and is up to over 62 GB in the "Current Period". I don't know if that is the problem. With my previous carrier I would get alerts letting me know if I was starting to run low on data and then it would reset with the next pay period. In short, something is not right and it is frustrating me. My wife is having similar issues with her service as well. This will not work for us long term unless something changes.
Hello, Benji! We regret to hear that you’re experiencing service issues within your area. We apologize for the inconvenience caused. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please ensure your device uses the latest software update for optimal service by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Sept. 26, 2023
I called in a few weeks ago to get some help setting up my new device. The young lady I spoke with was Alexus E. (4278). She walked me through the setup process. Even though it took a very long time she was sweet and patient with me. I really appreciate the customer service because I had a great interaction with her. Very helpful and kind. I would recommend this company to others always.
Hi, Barbara! We're thrilled to hear that our support agent, Alexus, provided an excellent customer experience by assisting with the setup of your device! We love recognizing our top-performing agent and want to share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -S.F.
Reviewed Sept. 26, 2023
I was fed up with the big service companies and the hassle of upgrading my devices, poor customer service, and extremely overpriced everything that comes with them. Going round and round with them, and getting ZERO help from their poor, programmed associates that have to go by their protocol, was just too much. I was nervous about switching to a smaller provider. I read up on PureTalk, saw that they were veteran owned and decided to go for it. If anything, I thought if there were any struggles, it would at least be for a good cause.
I switched right before a camping trip where I usually lose my signal, but I was very surprised when I didn't lose signal for the entire trip. The setup on the new galaxy phone that I got from them at a good price was super easy. Even with porting my phone number over from the previous provider. I have since had a couple of issues with my voicemail, but it was resolved in a matter of minutes, by two friendly representatives. I'm very satisfied and will be sticking with these guys. I'll also be upgrading my device and service very soon.
Welcome to the PureTalk family, Jason! We're excited to hear that you are enjoying your PureTalk service! Supporting our troops and being a veteran-owned company is something we pride ourselves on. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 25, 2023
Way better than AT&T. You're not robbing customers. I have better service and just feel better with Pure Talk. I just hope as they get customers that they don't get greedy like so many big companies do and start raising cost. Yes, I would recommend friends to purchase Pure Talk and drop big expensive companies.
Hi, Clifton! We're thrilled to hear you're enjoying your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 25, 2023
I have been very happy with Puretalk. Good service, great billing and good customer service. I signed up after hearing Sean Hannity recommend it. I’ll never go back to Verizon or AT&T. With Puretalk, with such a low monthly service fee, the value I’m receiving is truly unbelievable! I’m using the phone I had with another carrier and that has worked just fine.
Hi Kevan! We're delighted to hear about the great coverage you are getting with PureTalk and the savings you’re receiving by making the switch! We're excited to hear that we have provided excellent customer service. You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 25, 2023
When we had a problem with cell coverage, PureTalk Customer Service told us that they use AT&T's cell towers, but not all of their cell towers stating that the coverage may not always be as good as our prior AT&T coverage. We have found this to be true. Our current cellular and data coverage with PureTalk is definitely not as good as it was with AT&T.
Hello, Jerry! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software update for optimal service by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 24, 2023
Unlike T-Mobile...the PureTalk pricing is very reasonable. Reception is clear and the signal is always strong and no calls have ever dropped. Extremely pleased with Pure Talk! I would absolutely recommend Pure Talk to family and friends. Customer service was very friendly and competent on the one occasion that I needed their assistance.
Wow, John! We're excited to hear you’re enjoying our prices, PureTalk service, and our dedicated Customer Service team! We're even happier to hear you’ll spread the word to your friends and family about our great value and service! As a bonus! We offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 24, 2023
In early August, I decided to switch from Boost Mobile to PureTalk since Boost Mobile data was dropping off in the middle of the month, and I was told that I would have to wait until next month for the data to be used. Also, they always had problems with their app, and I couldn't log into my account through their website.
I called and asked if I could use my current phone and if I could switch over my phone number. I told the customer service rep my IMEI number, and she told me that my phone was compatible with PureTalk. A little over a week passed, and I was told by a different representative that the phone that I had wasn't compatible, and that was why I couldn't make or receive phone calls. I waited that long because I was told that I had to wait for the transfer and that it could take a while sometimes.
So, I asked if I could buy a new phone since I didn't want to deal with switching to a different company just to keep my phone number. He said no since I was a customer, even though I was still in the trial period. Since I paid for the SIM card to be delivered and activated the account, which I wouldn't have done if I was told that my phone wasn't compatible! But he told me that if I wanted the new phone and to keep my phone number, I would have to switch providers, switch back to PureTalk, and buy a new phone to get a deal.
Later, I chose Mint Mobile, and I was actually saving money as opposed to the "discount" of $2.00 coming from Boost Mobile to PureTalk ($35.00 to $33.00 a month). Now, I signed up during the summer sale and got $15 for 3 months and it goes up to $20.00 a month regularly, plus I pay every 3 months! So, that's $60.00 every 3 months for the same data plan. Whatever. But when I tried to transfer over my phone number to Mint, it wasn't being released by PureTalk. I waited and kept getting the runaround; I assume to let the refundable trial period expire.
I spoke to a customer rep again, & I explained the situation and she said, verbatim... "when you transfer back, then you can get your number back!" and hung up the phone. I called back & explained the situation to a completely different customer representative and she processed & rectified the release of my phone number. That was the end of my ordeal; ugh. I swear on myself that this actually happened. Since they inform you that all the customer service calls are recorded and I assume logged, then it should be able to look up my phone calls by name.
Oh no, Jumaane! This is not the experience we’d hope for you to have. Please accept our sincere apologies for any miscommunication regarding device compatibility and if you received anything other than an optimal customer service experience. Unfortunately, we cannot guarantee functionality if a device is not purchased directly from us. When porting a phone number, we verify the information on the request is the same as the account for security purposes. We offer our sincerest apologies for any inconvenience this may have caused. We’d appreciate the opportunity to investigate this matter further and will email you shortly to gather your account information.
Reviewed Sept. 22, 2023
I love Pure Talk because they don't support the foolishness currently in our Country. I didn't give 5 stars because as a senior on a fixed income I would like a lower monthly bill, my husband is still using Tracfone and paying $20 each month for basic, the same as mine. I'm paying almost $30 with Pure Talk.
Hi Trudy! Thank you for making the switch to PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 22, 2023
When I first called and talk with someone, they were very helpful, polite. The person explained everything and answered all my question. Later now once my husband and I had switched to Pure Talk with a couple of issues the person(s) was very helpful and knowledgeable about the issues we were having. They walked me through what I needed to do to solve the problems.
Hi there, Betty! We're thrilled to hear that our support team has provided an excellent customer experience throughout your time with PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 21, 2023
I have not been able to get to my voicemail. The recording says I need a password…I don’t have a password. I tried to contact customer service, but waited 30 min. and finally hung up. I need to get some help. Other than that, the service has been great. We get good reception in most places.
Hi, Janet! We're sorry to hear that you are experiencing issues accessing your voicemail. Please accept our apologies for the inconvenience this has caused and for the wait time you encountered. To reset the voicemail password, you may log into your account portal online at www.puretalk.com/account/login. After signing in, select the Plan tab, choose your line from the drop-down menu, and select Reset Voicemail. Once the reset is complete, press and hold one or dial your mobile phone number to set a new greeting and password. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 21, 2023
Nikki Oregon Sate USA
This is what we love to hear, Nikki! It's fantastic that you can take advantage of our affordable prices and save money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 21, 2023
Been using PureTalk for several years. Have had excellent service from the start. Associates are great communicators. No foreign accents to battle through. Their fees as low or lower than others. As a new customer got a free phone with 2 year commitment. 2 years are over.. Won't even think about switching!
Awesome, Ron! On behalf of PureTalk, thank you for taking the time to spread the word! We're delighted you enjoy the PureTalk service, prices, and our dedicated customer service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 21, 2023
Updated on 2/25/2024: When I received my phone there was no charger and no instruction book! I had to go online to get a book but it only has things beyond basic functions of how to use it. Digital people are not nice at all they don't take into account others that don't know about computers and so called "smart phones"; that really aren't smart, just complicated! So now I have a phone, I can finally after after much hard work I can only make phone calls, text and photos and that is it and nothing else not even the light. I think it has one. I don't really know.
Updated on 11/05/2023: I sent a message to you before but I never got a response. The message was you didn't supply a charger or a information manual. I had to purchase them myself and even the Manual didn't show me how to check for text or voice mails. If you really want to help call me or email.
Original Review: First you didn't provide an instruction book or a charger, I had to find and purchase them myself. The trouble, the book is no help and it is exactly the same information as the one online. I still don't know how to use it. I can't even find the text reading function on the phone. The so-called smart phone has been a waste of money for me, at least I was able to use ALL the functions on my old Jitterbug phone. These so-called smart phones are too complicated!
Hi there, Michael! We're so sorry to hear about your experience with PureTalk, as this is not the experience we’d hope for you to have. We're unable to provide you with the power adapter. To reduce their carbon footprint, Samsung has decided to remove the power adapter and earphones that used to come with each device. Now, each Samsung device will include a USB-C charging cable. If you already have a compatible Samsung charger, you may use this to charge your device. If you wish to purchase a power adapter or a new charger, you may do so at www.samsung.com.
Regarding the text reading function, from the Settings application, scroll to and select General Management > Text-to-Speech to activate this feature. We have also provided you a link to view your device manual: https://www.att.com/idpassets/images/support/device-support/A03s-User-Manual.pdf. Please accept our sincerest apologies for the inconvenience caused. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 20, 2023
We transferred two phones from VERIZON to PureTalk; an iPhone 13 (mine) and an iPhone 11 (my wife's). Electronic SIM setup worked easily for my i13 using your computer assistance. Installing the electronic SIM onto my wife's i11 needed two separate technical assistance calls. The problem with your technical assistance was long waits and degree of knowledge and helpfulness of the technicians. We also had difficulty setting up our mailboxes with a tech who took over a half hour and still not getting it set up. A second tech handled the problem with a few clicks on each of our phones.
Oh no, Norman! We're sorry to hear that you experienced issues connecting your device while switching to PureTalk and the delayed response time it took to fix this issue. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available by email at info@puretalk.com and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 19, 2023
Glad to have US support. That is why I changed. But now I am paying more & got nothing but tech problems despite speaking with them 15 times. Every rep has a different & contradictory explanation. Any fixes are temporary. Multiple Requested case be opened; last contact told me first case was never submitted or passed on. He said he would open another case but never heard back & problems are continuing. Training is desperately needed of their phone representatives and tech coordination with AT&T is clearly not what it needs to be.
Hello Wisdom! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. We're dedicated to finding a resolution to your visual voicemail issue. We sent a private message for further details regarding our plan of action. Thank you for being a PureTalk customer! We truly appreciate your business!
Reviewed Sept. 18, 2023
Review the recordings of my multiple conversations with Pure Talk customer service on September 2nd or 3rd. It was the worst customer service experience ever. Listen to the 4 or 5 tapes and you will understand. Secondly, Pure Talk states on their website free calling to 70+ countries, I needed to call some hotels in Canada to cancel reservations so as not to be charged. I had to pay $5.00 to call Canada which is 60 miles from my home and wait 2 days before I could make a call? Borrowed a neighbor's phone so I could cancel that day without being charged. As far as I'm concerned Pure Talk dropped the ball.
Hi there, Clayton! We're glad we were able to resolve your issue regarding the international calling. You can read more details about our new updated features for international calling by viewing this link: https://www.puretalk.com/international-calling. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com