PureTalk Reviews

Hi, Lisa! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Caroll! It's wonderful to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Vickie! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Thank you for switching to PureTalk, Barry! We're excited to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Larry! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Wow, Vanessa! It's wonderful to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Ahmed! Although we're happy to hear you're enjoying your PureTalk service, we're sorry you cannot use service while traveling to Egypt. Please accept our apologies for the inconvenience this has caused. We're always working to improve our service. Please check back to our website for future announcements. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Thank you for being a long-time customer, Gerardo! We're excited to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Tyson! We're happy to hear you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Kim! It's fantastic to hear you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Patricia! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Thank you for being a long-time customer, Stephen! We're sorry to hear you experienced issues with reaching our Technical Support department. You may contact them directly at 800-768-4360. Our Support Team is also available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Chris! We're happy to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, John! Please accept our apologies that we currently do not offer paper billing. Customers have the option to de-enroll from Autopay. Please keep in mind that payments submitted outside of Autopay will incur a $5 transaction fee. We also accept check payments. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Richard! It's fantastic to hear you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. We offer standard voicemail and visual voicemail. We can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable visual voicemail for your lines, you may contact our Customer Service department at 877-820-7873 or send us a message through our contact form at https://www.puretalk.com/contact. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Thank you for switching to PureTalk, Amy! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Great, Vicki! We're thrilled that you made the switch to Pure Talk and are delighted to hear about your experience with our amazing customer service thus far. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hi, Bridget! Although we're happy to hear you're enjoying your PureTalk service, we're sorry that the device you purchased did not meet your expectations. We have reviewed your account and see that you have 26 months of your sale agreement remaining and 27 months of your financing agreement. Once your agreements are completed, you will be eligible for trade-in and upgrade. You may view your sale and finance agreements through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing and Plan tabs. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Ann! We're sorry to hear that your husband's device did not meet his expectations and you're experiencing intermittent service issues. Please accept our apologies for any inconvenience this has caused. You may order a new device through your Account Portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose the line from the drop-down menu. Regarding your service issue, please be sure your devices are using the latest software update by going to Settings > Software update. Then, reset the network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Thank you for switching to PureTalk, Carl! We're thrilled to hear you're enjoying your PureTalk service and saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Wow, Joan! It's fantastic to hear you're enjoying your PureTalk service and had an excellent customer service experience! We strive to provide an optimal customer experience and are happy that our Support Team assisted you quickly and accurately. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Don! We're thrilled to hear our Technical Support team assisted you with your device compatibility and activation questions. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Terry! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.

Hello, Angie! We sincerely apologize for any miscommunication that has occurred and the inconvenience this caused. For a device to operate with our network, it must be 4G or higher, utilize the VoLTE feature, be compatible with the GSM network, and be fully network unlocked. We cannot guarantee service functionality with devices purchased from third-party vendors.

As an existing customer, you can log into your Account Portal at www.puretalk.com and select the Replacements tab to order a new device. You will see the SIM cards listed first, but there should be a drop-down to choose your number and a device. -C.H.

Hi, Jim! We're thrilled to hear our Technical Support agent was able to assist you with your text messaging issue. Once you receive the new SIM card in the mail, contact our Customer Service department at 877-820-7873 to swap your plan and number to the new SIM. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, William! We're sorry to hear that your AMAC member benefits were not applied to your initial order. Please accept our apologies for this inconvenience. You may contact our Customer Service department at 877-820-7873 to add your 3-year subscription extension. You must verify the account holder's name, address, mobile phone number, and AMAC member ID. After verifying your member ID, we will apply your AMAC benefits to your PureTalk account. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Amazing, Ted! We're thrilled that you made the switch to PureTalk and are delighted to hear that your issue was resolved to your satisfaction and experience thus far. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Derrick! We're pleased to hear that you and your children are enjoying your PureTalk service and saving money since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.

Hello, Kim! Our system will require a ZIP code for billing and verification purposes. For network connectivity, your service will automatically default to the current area you are in. We offer free international calling to landline numbers in France. You may dial 011+CountryCode+AreaCode+PhoneNumber. Your international calling credit will be used if you dial a mobile phone number in France. Once the credit has been utilized, you will receive a low-balance message. To learn more about international calling, visit https://www.puretalk.com/international-calling. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Gerald! We're sorry to hear you're experiencing issues with your device and service. Please accept our apologies for the inconvenience this has caused. If your device continues to power off on its own, you may need to contact Samsung customer support to determine if it is defective and will need to be replaced or repaired. Regarding the dropped calls, coverage can impact connectivity and is affected by terrain and local structures. Please be sure your device is using the latest software update by going to Settings > Software Update. Then, reset the network settings by following the steps at www.puretalk.com/data. If you do not want to connect your hearing aids to your phone, you may toggle off Bluetooth or unpair them from your phone's Bluetooth settings menu. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Gloria! Although we're sorry to hear you had some difficulty with starting your service, we're glad to know our Support Team was able to assist you and provide excellent customer care. We currently offer up to $250 off the iPhone 15 and other devices. To receive the device discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Thank you for switching to PureTalk, Julie! We're thrilled to hear you're enjoying your service and new iPhone! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Thank you for switching to PureTalk, Edward! We're thrilled to hear you're enjoying your service and that you receive excellent support from our Customer Service team. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Larry! We're sorry to hear you experienced issues with service. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and confirmed your line ending 0864 is active in our system. Unfortunately, we cannot assist with billing from your previous carrier. You may call AT&T customer service at 800-331-0500 for further assistance with your bill. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Awesome, Bruce! We're thrilled you switched to PureTalk and enjoy our affordable prices, quality service, and plans. Thank you for your feedback! It is greatly appreciated. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Terrific, Barbara! We're delighted you've had such a great experience with our fantastic customer service agents and enjoy our company values! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Randy! We're sorry to hear about your experience with your monthly billing. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We’d appreciate the opportunity to investigate this matter further. We’ll send a private message shortly to gather your account information. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Wow, Daniel! This is what we love to hear! It's fantastic that you had a seamless transition and are enjoying your PureTalk service. We're dedicated to providing excellent customer support and service at the very best price. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Eric! We're sorry to hear you're experiencing issues with accessing data. Please accept our apologies for the inconvenience this has caused. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. You may add data to your plan through your account portal online at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose Cellular Data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, David! We're sorry to hear that you experienced issues with service while visiting the Dominican Republic. Please accept our apologies for the inconvenience this caused. We offer coverage in the Dominican Republic with our international roaming service. If customers experience service issues while traveling, our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. To learn more about international roaming, you may visit https://www.puretalk.com/international-roaming. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi there, Stephanie! We're thrilled to hear you're enjoying your PureTalk service and saving money on your monthly bill by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Jacqueline! We're thrilled to hear that you are enjoying the PureTalk service! We're sorry to hear about the inconvenience your son has been experiencing with his coverage. We would appreciate an opportunity to assist you further. A private message will be sent to gather his device information. Service may be affected by terrain or local structures; however, we will assist him with troubleshooting steps to ensure the device is correctly connected to our network. For optimal service, please ensure his device uses the latest software update by going to Settings and doing a software update. Once the software update is complete, he can follow the steps below to reset the network settings. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.

Hello, Robert! We're sorry to hear you're experiencing issues with download speeds. Please accept our apologies for any inconvenience this has caused. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Kenneth! We're happy you are enjoying our coverage and reception quality. We regret to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Please visit Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device. While our customer service team is always happy to assist you by phone at 877-820-7873, we are also available by email at our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our unlimited plans allow you to call our Customer Service department at no additional cost; you may dial 611 from your PureTalk phone to connect you directly to our Customer Service department. The message regarding charges for the phone call applies to customers' on minute plans, as the minutes will be deducted from their accounts. Our Customer Service team is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback; it always helps us improve the PureTalk experience. -A.B.

Awesome, Kiyana! We're excited you had such a great experience with our fantastic agent, Steve! We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hi, Todd! It's fantastic to hear you're enjoying your PureTalk service and had a seamless transition when making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Thank you for switching to PureTalk, Sheri! We're thrilled to hear that you're enjoying your service and saving money on your monthly bill! We love recognizing our top-performing agents and will share your review with Dakwaun and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, William! It's fantastic to hear you're enjoying your PureTalk service and receiving great coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

This is what we love to hear, Lilly! We're thrilled our support team was able to assist you with your group messaging and provided an excellent customer service experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Oh no, Margaret! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. Once you have utilized all high-speed data within the billing cycle, your device will begin using low-speed data, which is about 256kbps. Your high-speed data will be refilled on your billing date, provided billing is successful. Additional data can be purchased anytime by logging into your Account Portal and selecting the Add-ons tab. We recommend going to Settings > Cellular > Cellular Data to view which apps use the most data. Closing each app when not in use ensures you are not utilizing data in the background. After reviewing your account, we confirm that high-speed data for both lines has been refilled for the current billing cycle. If you have further questions or concerns, please contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.

Hi there, Kurt! It's fantastic to know that you are enjoying your PureTalk service and received excellent coverage, even in the mountains of Canada! International roaming credits will auto-refill each month on your bill date. If you run out of credit before your monthly bill, you may add credits anytime through your Account Portal online at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose International Roaming. If you have additional questions or concerns, please let us know! Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Oh no, John! This is definitely not the experience we'd hope for you to have. Please accept our sincere apologies for the miscommunication regarding your device's compatibility and if you received anything other than an optimal customer experience. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with our service. We cannot guarantee support for devices purchased outside of PureTalk. You may order a new device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacements tab and choose your line from the drop-down menu. If you receive an error message when placing your order, try logging out of your portal, clearing your web browser's cache, and logging back in. To receive the device discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Terry! We're sorry to hear that you could not utilize your PureTalk service. Please accept our apologies if you received anything other than an optimal customer experience, as this is our top priority. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk service. We cannot guarantee support for devices purchased outside of PureTalk. When placing your initial order, you will be charged for the service plan, SIM card, shipping cost, and applicable taxes and fees. We do not refund shipping costs. We have reviewed your account and confirmed your refunds were posted to your payment card on 10/23/23 and 11/01/23. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Harold! We regret to hear about your experience with the porting process. We apologize for any inconvenience caused. We're happy to hear you received excellent assistance from our fantastic Technical Support team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Ronald! We're sorry to hear you're experiencing issues with dropped calls. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for the inconvenience this has caused. Please be sure you're using the latest software update by going to Settings > Software Update or Settings > General > Software Update. You may also need to reset your network settings. For instructions, visit www.puretalk.com/data. We offer visual voicemail. However, we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee visual voicemail will function for all Android devices. To enable visual voicemail, contact our Customer Service department at 1-877-820-7873 or send a private message with your mobile phone number. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, K D! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Customers will not be refunded the difference when downgrading their plan. If you upgrade your plan, you will be charged the difference between your current and new plans. This will be stated when you change your service plan through your account portal online at www.puretalk.com/account/login. You may add data to your plan before your bill date by selecting the Add-Ons tab of your account portal. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Jennifer! We're thrilled you're saving money on your monthly bill by switching to PureTalk! We're sorry to hear about all the inconvenience you have experienced with your service. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. In the meantime, we'd like to assist you with troubleshooting steps. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. We do not charge for going over your data allotment. Instead, the data speed will be slowed to about 256kbps once the high-speed data has been utilized. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.

Phenomenal, Vern! We're exhilarated to hear you're enjoying PureTalk service and our affordable plan prices! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Christine! We're happy to hear you're enjoying PureTalk service! Great news! We have enabled the Visual Voicemail feature on your line of service. Please power off your device for at least 30 seconds, then power it back on. Once your phone has powered on, tap the Phone app and select 'Voicemails.' Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hi there, Lloyd! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies for any miscommunication regarding device compatibility and for the inconvenience this has caused you. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk service. Regarding the two s9+ phones, Samsung Galaxy S9 and older models will no longer work on our PureTalk network. These phones are, unfortunately, no longer supported by Samsung. Please log into your PureTalk account to purchase an upgraded device. Once logged in, click the "Replacements" tab to view compatible devices available for purchase. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!- A.B.

Wow, Scott! We're exhilarated to hear you're enjoying PureTalk service, our customer service, and our company values! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Mary Katherine! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please be sure you are using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Next, reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. Then go to Settings > Cellular > Cellular Data Options > Voice and Data > and select 4G/5G. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Greg! We're sorry you are experiencing issues accessing your voicemail and with call quality. Please accept our apologies for the inconvenience this has caused. To reset your voicemail password, log into your Account Portal online at www.puretalk.com/account/login. After signing in, select the Plan tab, choose your line from the drop-down menu, and select Reset Voicemail. Then restart your device and access your voicemail by pressing and holding one or dialing your phone number.

Regarding your call quality, please be sure there is no dust or debris in the speaker. If you are using a screen cover or phone case, ensure it is not covering your speaker or the microphone of your device. If the issue continues, we recommend contacting the device manufacturer for additional troubleshooting. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Jill! We're delighted to hear that you are enjoying your PureTalk service and saving money on your monthly service bill by making the switch. To transfer your data from one device to another, you will need to back up your old device. During the initial setup of your new device, you will be asked if you would like to sync your account and transfer your personal data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!- A.B.

Hi, Dean! We're sorry you're experiencing issues with calls on your Nokia G50. Please accept our apologies for the inconvenience this has caused. We have reviewed your account and see that our Technical Support team has determined that the issue is device-related. Unfortunately, you do not qualify for a replacement or refund for the device as you're outside our 14-day return policy. If Nokia does not honor its 1-year warranty, you may purchase a replacement device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Michael! We're sorry you're experiencing service issues at your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Eddie! We regret to hear you are experiencing loss of coverage. Please accept our apologies for this inconvenience, and if you received anything other than an optimal customer service experience, as this is our top priority. We strive to provide a 5-star experience and would appreciate an opportunity to further assist you. A Technical Support agent will be reaching out to you shortly. In the meantime, please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and attempt to place a phone call. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.

Wow, Daniel! We're ecstatic to hear you are enjoying your PureTalk service! Please note that the Visual Voicemail feature is only guaranteed to work for iPhone 6s and above. This feature is not guaranteed to work on Android devices. We apologize for the inconvenience this may have caused. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H

Hello, Esther! We're sorry you are having issues logging into your Account Portal! We apologize for the inconvenience caused. Please try using a Google Chrome browser. If you are using Chrome, please clear your cache and cookies. After logging into your Portal, monthly invoices may be viewed by clicking the Billing tab > scroll down to Transactions > next to the month you want to view, and selecting the icon on the far right-hand side. After selecting this icon, your invoice will open as a PDF. Usage can also be found in the Account Portal under the Plan tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H

Hi, Kurt! Although we're thrilled to hear that you received excellent customer service, we're sorry that you cannot make or receive calls from inside your home. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software update by going to Settings > System > Advanced > System update to check if updates are available. You may update your network settings by following the steps on our website at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!- A.B.

Hello, Joe! We're glad to hear that you are enjoying your PureTalk service! Currently, group text messages are limited to ten contacts per group. We apologize for any inconvenience this may cause you. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H

https://www.puretalk.com/data

Hi, Owen! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. To receive the Instant Phone Discount discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. Unfortunately, this discount is unavailable for active lines of service, and we no longer offer a free phone with a qualifying plan. You may order a new device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Wow, John! It's fantastic to hear that our Customer Service agent assisted you with lowering your monthly payment! Providing excellent customer support is our top priority, and we strive to make every interaction exceptional. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

This is what we love to hear, Betsy! We're proud to know that our Customer Service team provided you with an excellent customer experience, as this is our top priority! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, David! We're sorry to hear you are experiencing issues with data speeds. Please accept our apologies if this has caused any inconvenience. For optimal service, please ensure your device is using the latest iOS version by connecting to Wi-Fi and going to Settings > General > Software update. Then, reset the network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. Please be aware that once you reach your allotted high-speed data, the speed throttles to 256 kbps. If you need further assistance, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Sam! We're delighted to hear about the incredible assistance Suchi and Parris provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.

Hi, Sandi! We're sorry to hear that you have received less than an optimal customer experience. Please accept our sincere apologies for the inconvenience this has caused you. If you did not receive the battery after sending your device for repair, contact BLU customer support at 877-602-8762 for a replacement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Thank you for switching to PureTalk, Edward! It's fantastic to hear you're enjoying your service and saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Greg! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We do not have any Caller I.D. editing services at this time. The Caller ID display should reflect the Wireless Caller and your mobile number. If the incorrect Caller ID value is reflected, please power cycle your device at least once a day, and according to AT&T database updates, the Caller ID should update within two weeks.

We offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. Currently, we cannot ensure visual voicemail functionality on Android devices. Our Technical Support team has enabled the visual voicemail feature on your line of service. Please restart your device and test the visual voicemail functionality. Thank you for being a valued PureTalk customer! We appreciate your business! -C.H.

Hello, Morgan! We're happy to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Wow, Larry! We're delighted you've received such excellent service from our US-based Customer Service team and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about our superb service and value, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.

Hello Lawrence! We regret to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software update for optimal service by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. You are currently on the $20 plan for both lines. However, both lines include $10 Allstate Device protection plans. You can cancel these protection plans by calling our Customer Service department at 1-877-820-7873. Thank you for your feedback, as it helps us improve the PureTalk experience. -C.H.

Hello, Bernie! We're sorry to hear you are experiencing coverage issues in your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please be sure you're using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software Update. You may also reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.M.

Hi There, Allen! We appreciate your feedback and are delighted to hear that our AMAC plan fits your needs and that you've received great reception! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.

Thank you for switching to PureTalk, J! We're thrilled to hear you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Wendi! We're thrilled to hear Steve was able to assist you and provide a fantastic customer experience, as this is our top priority. We have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Thank you for your feedback and for being a valued PureTalk customer! - A.B.

Hello, Mark! We're happy to hear that you enjoy our affordable prices! However, we regret hearing that you are experiencing issues accessing your data. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H

https://www.puretalk.com/data

Hello, Lonnie! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Warren! We're sorry to hear that you're experiencing slow data speeds. We understand how frustrating this can be, and we apologize for any inconvenience this has caused. We're committed to resolving your issue and would like to try some troubleshooting steps. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then, follow the link below to the Android APN settings and follow the steps listed. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

https://www.puretalk.com/data

Hi, Laura! We're sorry to hear you experienced service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Should PureTalk fit your future needs, we hope you will reconsider our service. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Fantastic, Nancy! We're elated to hear about the incredible assistance Lupita provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.

Wow, Travis! We're excited to hear you enjoy our affordable prices and excellent service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Thank you for making the switch to PureTalk, Adam! It's fantastic to hear you're saving over $100 on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello Diane! We're excited to hear that you are enjoying our friendly customer service, as this is our top priority, and monthly service bill savings by switching to PureTalk! Supporting our troops and being a veteran-owned company is something we pride ourselves on. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F.

Wow, Heidi! It's fantastic to hear about your experience with our Customer Service team, as this is our top priority! We love to know that you enjoy savings by using our referral program, and your recommendations to PureTalk are much appreciated. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -S.F.

Hello, Betty! We're excited to hear you are enjoying our friendly customer service, as this is our top priority, and monthly service bill savings by switching to PureTalk! You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F.

Hi Cory! We're delighted to hear about your great experience with PureTalk and the savings you're receiving by making the switch! You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -S.F.

Hello, Ranae! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. We'd appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, which has always helped us improve the Pure Talk experience. -C.H.

Hi, Kayla! We're sorry to hear you're experiencing issues with text messages and accessing your data. Please accept our apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. In the meantime, we'd like to try some troubleshooting steps. Please be sure your device is using the latest software update by going to Settings > General > Software update. Then, reset your network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. It will not erase any personal data, such as contacts or photos. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Hello Richard! We're excited to hear that you are enjoying your PureTalk service! Supporting our troops and being a veteran-owned company is something we pride ourselves on. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F

Hello Don! We regret to hear that you are experiencing service issues with your service. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. To improve service, your device's APN settings may need to be reset. Listed below is a link to our website with the APN settings. Thank you for your service! If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account. https://www.puretalk.com/data -C.H.

Hi, Janice! We're thrilled to hear that you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hello, Julie! We're sorry to hear you experienced issues updating your payment card on file. Please accept our apologies for the inconvenience this has caused you and for the automated email notification regarding your billing. Our system will attempt to process a payment for seven days from your bill date. After the seven days are up, your account is at risk of being deactivated. We have reviewed your account and confirmed your payment was received on 10/02/23. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Harry! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We recommend ensuring your device uses the latest software update for optimal service by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - S.F.

Thank you for being a long-time customer, Denise! We're sorry to hear that you experienced issues with dropped calls. Please accept our apologies for the inconvenience this has caused. We have reviewed your account and see that a Customer Service agent has submitted a ticket to prevent this issue from occurring again. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Rebecca! We're thrilled to hear that you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Wow, Mark! We're thrilled you’re receiving great reception and saving money since switching to PureTalk! We’re delighted to hear that you’ve had such a great experience with our hotspot service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F.

Hello Larry! We're pleased to hear that you have made the switch to PureTalk! We apologize for the lack of instructions for the voicemail setup. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service and press the * key once the greeting begins. Follow the voice prompts to choose a password and salutation. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F.

Oh no, Elizabeth! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We'd appreciate the opportunity to investigate this matter further. We sent a private message for further details regarding our plan of action. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - S.F.

Hello, Ignacio! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software update for optimal service by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -S.F.

Hello Philip! We regret to hear that you are experiencing issues with your Samsung device. If you have problems with the device’s functionality, you can contact Samsung at 1-800-726-7864, as it’s still under the manufacturer’s warranty. We currently offer plans that include more high-speed data monthly, up to 60GB per billing cycle! Once the allotted high-speed data is utilized, your device will automatically begin using low-speed data. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which always helps us improve the Pure Talk experience! -C.H.

Thank you for making the switch to PureTalk, Krystie! It’s fantastic to hear you’re enjoying your PureTalk service and saving $160 on your monthly service bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, David! We're pleased to hear you are saving money on your monthly service bill by making the switch! Although We regret to hear that you are experiencing service issues near your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. We recommend ensuring you are on the latest software by connecting to Wi-Fi and then going to Settings >General and Software updates. If there is a software update pending, please download and install it. Your battery will need at least 50% power. You may also need to update your network settings. You can reset your network settings by going to Settings > General or System > Reset > Reset Network Settings. After the reset, you will need to update your APN settings. We have provided a link to assist you with troubleshooting steps better: https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.

Hello, Benji! We regret to hear that you’re experiencing service issues within your area. We apologize for the inconvenience caused. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please ensure your device uses the latest software update for optimal service by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hi, Barbara! We're thrilled to hear that our support agent, Alexus, provided an excellent customer experience by assisting with the setup of your device! We love recognizing our top-performing agent and want to share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -S.F.

Welcome to the PureTalk family, Jason! We're excited to hear that you are enjoying your PureTalk service! Supporting our troops and being a veteran-owned company is something we pride ourselves on. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi, Clifton! We're thrilled to hear you're enjoying your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi Kevan! We're delighted to hear about the great coverage you are getting with PureTalk and the savings you’re receiving by making the switch! We're excited to hear that we have provided excellent customer service. You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hello, Jerry! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software update for optimal service by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Wow, John! We're excited to hear you’re enjoying our prices, PureTalk service, and our dedicated Customer Service team! We're even happier to hear you’ll spread the word to your friends and family about our great value and service! As a bonus! We offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Oh no, Jumaane! This is not the experience we’d hope for you to have. Please accept our sincere apologies for any miscommunication regarding device compatibility and if you received anything other than an optimal customer service experience. Unfortunately, we cannot guarantee functionality if a device is not purchased directly from us. When porting a phone number, we verify the information on the request is the same as the account for security purposes. We offer our sincerest apologies for any inconvenience this may have caused. We’d appreciate the opportunity to investigate this matter further and will email you shortly to gather your account information.

Hi Trudy! Thank you for making the switch to PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi there, Betty! We're thrilled to hear that our support team has provided an excellent customer experience throughout your time with PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi, Janet! We're sorry to hear that you are experiencing issues accessing your voicemail. Please accept our apologies for the inconvenience this has caused and for the wait time you encountered. To reset the voicemail password, you may log into your account portal online at www.puretalk.com/account/login. After signing in, select the Plan tab, choose your line from the drop-down menu, and select Reset Voicemail. Once the reset is complete, press and hold one or dial your mobile phone number to set a new greeting and password. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

This is what we love to hear, Nikki! It's fantastic that you can take advantage of our affordable prices and save money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Awesome, Ron! On behalf of PureTalk, thank you for taking the time to spread the word! We're delighted you enjoy the PureTalk service, prices, and our dedicated customer service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi there, Michael! We're so sorry to hear about your experience with PureTalk, as this is not the experience we’d hope for you to have. We're unable to provide you with the power adapter. To reduce their carbon footprint, Samsung has decided to remove the power adapter and earphones that used to come with each device. Now, each Samsung device will include a USB-C charging cable. If you already have a compatible Samsung charger, you may use this to charge your device. If you wish to purchase a power adapter or a new charger, you may do so at www.samsung.com.

Regarding the text reading function, from the Settings application, scroll to and select General Management > Text-to-Speech to activate this feature. We have also provided you a link to view your device manual: https://www.att.com/idpassets/images/support/device-support/A03s-User-Manual.pdf. Please accept our sincerest apologies for the inconvenience caused. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Oh no, Norman! We're sorry to hear that you experienced issues connecting your device while switching to PureTalk and the delayed response time it took to fix this issue. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available by email at info@puretalk.com and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Hello Wisdom! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. We're dedicated to finding a resolution to your visual voicemail issue. We sent a private message for further details regarding our plan of action. Thank you for being a PureTalk customer! We truly appreciate your business!

Hi there, Clayton! We're glad we were able to resolve your issue regarding the international calling. You can read more details about our new updated features for international calling by viewing this link: https://www.puretalk.com/international-calling. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.

Hello, Rick! It’s fantastic to hear about your experience with PureTalk and your monthly service bill savings by making the switch! If you need to increase your data while traveling, you may do so anytime by logging into your Account Portal and selecting the Plan tab. You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi, Jean! We're sorry to hear that you experienced issues with the devices you purchased through PureTalk. Please accept our sincere apologies for any inconvenience this has caused. If you need assistance, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Hello, Terry! Although we're thrilled to hear you're saving money on your monthly service bill by making the switch, we're sorry that the transition to PureTalk was a hassle. Please accept our sincere apologies for the inconvenience this caused you. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Thank you for making the switch to PureTalk, Ora! It's wonderful to hear that you are receiving great reception and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi there, Rachel! We’re delighted to hear you’re enjoying your PureTalk service while traveling across the country and experiencing excellent assistance from our US-based Customer Service team. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Wow, Nicolle! We're overjoyed you’re receiving great reception and saving money since switching to PureTalk! Having a US-based Customer Service team is something we pride ourselves on, and we’re delighted to hear that you’ve had such a great experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Fantastic, William! We're elated to hear that you are enjoying the PureTalk service! Regarding the billing suggestion, we are excited to let you know that we have the option for you to download or print invoices! Invoices can be found online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Billing’ tab and scroll down to ‘Transactions’ to view invoices. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi Paul! We're delighted to hear about the excellent coverage you are getting with PureTalk and the savings you’re receiving by making the switch! We're excited to hear that you are enjoying your monthly data plan and your plan to upgrade your devices. You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi Johnny! We're delighted to hear about your great experience with PureTalk and the savings you’re receiving by making the switch! You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Wow, Lori! We're excited to hear you’re enjoying PureTalk service, prices, and our company values! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hello, Linda! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that you contacted Customer Service on 06/25/23 to disconnect your line ending 8112. However, your line ending 0117 remained active in our system. We have confirmed this line was disconnected on 09/06/23, and your PureTalk account has been canceled. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Hi, Brian! We're thrilled to hear that you are enjoying your PureTalk service and receiving great reception since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hello, Curt! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software update by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Hello, James! We're delighted you received excellent assistance during your initial setup and saved money on your monthly service bill by making the switch! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hello, Jane! We're sorry to hear that calls to your daughter's Google Pixel are dropping. Please accept our apologies for the inconvenience this has caused. Calls usually drop due to poor signal on the caller or the receiver's end. For optimal performance, please ensure your device is using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Then, reset the network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. After this is complete, restart your device and test service. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Oh no, Serena! We're sorry to hear you're experiencing service issues. Please accept our apologies for the inconvenience this has caused. We're committed to resolving this matter, and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Hi, Mylora! We're sorry to hear that you're experiencing slow data speeds. We understand how frustrating this can be, and we apologize for any inconvenience this has caused. We're committed to resolving your issue and would like to try some troubleshooting steps. Please be sure your device is using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Then, reset the network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. After this is complete, restart your device and test the service. You may toggle off features on your device that can reduce your data speed, such as Background App Refresh, automatic app updates, and Low Data Mode, through the Settings menu. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Thank you for making the switch to PureTalk, Gwen! We're thrilled to hear that you're enjoying your PureTalk service and saving money on your monthly service bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hello, Theresa! It's fantastic to know you're receiving great call quality and our support team provided an excellent customer experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi there, Ed! We're delighted to hear that you are enjoying your PureTalk service. We're so glad to hear the service issues you experienced have been resolved. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi there, Troy! We want to welcome you to the PureTalk Family. We're pleased you’re enjoying your PureTalk service and saving money by switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Thank you for switching to PureTalk, Shawn! It’s fantastic to hear you’re enjoying your service and your coverage has improved. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hello Wade! We truly appreciate you taking the time to provide your feedback, as we’re always working to improve the PureTalk experience. We will be sure to forward your suggestions to our leadership team. Thank you for being a valued PureTalk customer!

Hi there, Rodney! We appreciate your positive feedback! It’s great to hear you are saving money by switching to PureTalk. Once you have two active lines of service, you will begin receiving our 10% Multi-Line Discount! Be sure to let your friends and family know about our superb service and value, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi there, Patricia! We're thrilled to hear our support agent resolved your SIM card issue and provided an excellent customer experience. We love recognizing our top-performing agents and want to share your review with the agent who assisted you. Please provide us with the mobile phone number and email address associated with your PureTalk account. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hello, Richard! We're happy to hear you're enjoying your PureTalk service. If you are messaging other iPhone users, the message bubble will be blue as your devices will use iMessage. If the bubble is green, there could be an issue with the iMessage feature on your or the recipient's end. We recommend toggling Airplane Mode on and off and checking for software updates by connecting to Wi-Fi and going to Settings > General > Software Update. Then, you may toggle iMessage off and on by going to Settings > Messages > iMessage. If the issue continues, reset the network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hello, James! We're thrilled to hear our support team was able to assist you and resolve your voicemail issue. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Thank you for making the switch to PureTalk, Lindsey! It’s fantastic to hear you’re enjoying your service and had a seamless transition. Providing an optimal customer experience is our top priority, and we're glad to know our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hi There! Sarah! Having a US-based Customer Service team is something we pride ourselves on. We’re delighted to hear that you are receiving excellent service and saving money on your monthly bill by making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!

Hello, Tina! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software update by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Oh no, Thomas! We're sorry to hear you’re experiencing issues with service. Please accept our apologies for the inconvenience this has caused. We're committed to resolving this matter, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalk.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.

Hello, William! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software update by connecting to Wi-Fi and going to Settings > Software update. You may also need to reset your network settings. For instructions, you may visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.