PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 30, 2023
Wonderful experience. Young lady helped me through the whole prosses. We came here from Straight Talk Wireless and customer support was terrible. Could never understand the person you were talking to, we now have 3 phones with Pure Talk! Best move we ever made! And the free moto phone was great to receive with our 3rd line.
Thank you for switching to PureTalk, Timothy! It's wonderful to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The addition of the hotspot feature was greatly appreciated. There has been no noticeable lapse in calling capability, and the cost/value ratio is hard to beat. Thanks for providing a reasonably priced alternative to the AT&T service we had previously used. Their practice of creeping rate increases and offering lower priced packages to new customers, rather than rewarding long-time customers, was particularly annoying. Poor, but prevalent, business practice among the major carriers.
Hi, Dean! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Great price & value without supporting marxists. Service is as good as AT&T and I save over $100 a month. So glad Mark Levin recommended Pure Talk. I get good service and support a good conservative company that cares about America.
Thank you for switching to PureTalk, Jim! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I purchased an iPhone that I needed assistance with some text messaging issues. Your CSR was extremely helpful and patient in assisting me as I learned more about how to use my first iPhone. As a customer for a few years now I have always been pleased with your team's professional and courteous service. PLUS your phone service and price is far better than my previous provider!
Thank you for being a long-time customer, Russell! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
When I switched to PureTalk I was told you provide hotspot. I bought a phone from you being told the phone would get hotspot. I was never told at the time that the hotspot was poor reception. Finding out later my phone could be a problem and your service for Android hotspot is not good. Not what you peddled when I switched. For that reason, my rating for you is 3 stars. Otherwise, your customer service has been very good and responsive, my last call into your support team resulted in more savings on my bill, since I can't use hotspot to offer, I lowered my bill. Hardly a good trade off. But I did appreciate your representative researching my account and offering me the savings.
I would switch another one of my phone lines currently with Verizon, another android phone, but without hotspot, I have to keep it with T-Mobile which has great hotspot. When asked about how I like PureTalk, my answer is-- if you need hotspot and have android phone, don’t waste your time and money. If you just use for phone and text, great deal. Bottom line, --" fix your hot spot to work with all phones."
Hello, Tom! We're sorry to hear that you're experiencing issues with hotspot. Please accept our apologies for the inconvenience this has caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I have had Pure Talk for a year and bought a phone from the company. I plan to continue using Pure Talk as they are helpful, conservative, and additionally, my plan is inexpensive. I hope all employees have a wonderful Christmas and may the company enjoy many blessings in the coming year.
Hi, Kathleen! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Made the call to Pure Talk after many years of paying high cost to a Major carrier that was not in line with my values, saved me money, and lined up with a company that shared my values. So glad I made the switch, wish I would have done so sooner.
Thank you for switching to PureTalk, Nils! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Nothing but praise for any and all contact throughout initial sign up and service afterwards. All promises were fulfilled. Service is as good and sometimes better than AT&T was for me before! I recommend Pure Talk to anyone interested in saving money and doing business with a company that loves America!
Hello, David! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I moved my family from our previous provider to PureTalk two years ago and never looked back. The pricing is fantastic (and also clear and easy to understand). The ability to change plans on the fly is amazing, and adding new lines is a snap. Coverage has been excellent, and we've never been in an area without service. Totally worth it.
Thank you for being a long-time customer, Matt! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The customer service you receive from this company is top notch. Always answers the phone and answered all my questions. The phone service has been good and they offer good phone deals as well. Even living in a home with a steel roof still all the calls come through loud and clear. Great company to be with.
Hi, Karen! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I am pleased with my PureTalk service. I never had any issues. I've been using PureTalk for years. Service is great and I'm glad that none of my money goes to anything bad for our Country or against our Constitution. I'm also am glad that I'm helping to support a Veteran. God Bless the USA.
Thank you for being a long-time customer, Michelle! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I've had zero negative issues with Puretalk, I've referred several friends and family to join, the service is excellent and far cheaper than the big companies!! I've only had to contact them twice, once to switch over and once to switch a phone, both times, the operator was a joy to speak with!!
Hi, Lee! We're happy to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I broke my phone which now has a black screen, cannot be turned on at all. I called Pure Talk for a replacement, ordered a phone, then changed my mind on the model I ordered. I called the next day, cancelled that order and placed an order for another phone. In all I spoke with 4 different employees, all of whom were extremely helpful and friendly. I expect to receive my replacement phone today and will probably again contact the service department again for assistance in setting up the new device. Thank you for the excellent service.
Hi, Kathleen! We're happy to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I am happy with my service and usually if I have a problem, it is resolve the first time and in a timely manner. The company strive to satisfy its customers. I am well pleased with this company and do recommend to others. The cost for service is reasonably and that is really appreciated.
Hello, Annie! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Every call into your customer service department has been awesome! It is so nice to speak with someone who speaks perfect English, is in the USA and who is courteous and knowledgeable. Our cell service is just as good as when we were on Verizon, your monthly cost is less than half of what were paying and your employees are SO MUCH more pleasant to deal with. You guys are fantastic, so glad we switched.
Thank you for switching to PureTalk, Ann! We're happy to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
We have 3 phones with Pure Talk & would very strongly recommend switching over this them! Their customer service team is excellent! The few times we've had questions about our new phones, the customer service team has been able to help us immediately! We love their mission in helping our Veterans! The service is excellent! We need more companies like Pure Talk in our country! Thank you!
Hi, Lynn! We're excited to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I’m switching as soon as I am able. I never have service or internet anywhere. When I had AT&T I had 4 bars and 4G in town. Now I have one bar in town and no bars everywhere else and when I have one bar it still won’t let me send a text, it fail over and over until I give up. I have family members who have AT&T and Verizon and they don’t have any problems at all.
Hello, Cheryl! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
As long as I have been with PureTalk, I have had a no problems. My data plan was increased without an increase in my rate. The plan is excellent for someone on a limited budget or who seeks to save money for other needs. I would suggest giving customers who bring their own phone the option to get one later under the same offers for the new customers or those adding a line.
Thank you for being a long-time customer, Teresa! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
It is a good service, but while boasting its low cost, in reality, it is no cheaper than most other carriers in the unlimited data category. And for that reason I give four stars. I feel it should let prospecting customers know the real cost of unlimited data, which is what most people want.
Hello, Mark! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I now noticed I am part of the ATT network. My service is great and the savings have been wonderful. I was previously with Verizon and my monthly bill for 2 lines was $99.02 with taxes. My bill now is $40.20 and I have noticed no difference in the service I receive. This has been a wonderful switch and a great experience.
Hello, Timothy! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Been with Pure-Talk since 2-18-2021. Came from having T-Mobile forever! T-Mobile constantly raised rates to where it was insanely expensive. Heard about Pure-Talk from a friend that raved about it, thought I'd give it a try. Turned out that Pure-Talk had better coverage and service for a whole lot less! I know I found a home.
Thank you for being a long-time customer, John! We're happy to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
l have no problems with the Company. I have had some problems with my CARDS getting hacked for more than a year now. I thank you for your understanding with some late payments. Just today I was hacked again on my paycheck card. This means I will have to wait another two weeks now again before I get a new card. So thanks for your understanding. Have a great year.
Hi, Robert! We're sorry to hear your cards have been hacked. If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The greasy spoon I like is in Denton, Ne. It is eleven miles from my residence and about ten miles southwest of Lincoln, Ne. My cell service is completely dead there. The customer support staff is first class. English is their first language and everyone is polite and helpful. There is the good and bad of my Puretalk experience, thus far.
Hi, John! Although we're sorry to hear you're experiencing service issues in Denton, NE, we're happy you received an excellent customer service experience. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
The service is really great. It was affordable when I first signed up for service several years ago. And it is still an affordable service today. I can also count on having the coverage I need wherever I go. I never lose coverage even when I'm camping or just out at the lake. So, thank you for such a reliable cell phone service! It's greatly appreciated!
Hello, Rick! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
For about 90% of the time my iPhone is connecting ok, but at our farm on weekends, service is difficult & slow to connect in Southeast McDuffie County, GA. Your Customer Support team helped me when I had issues after the iPhone update 17.1.1 came down in October. My former Carrier had to remove some clutter, & Apple changed some settings, too. Except for some connectivity issues, I am pleased with PureTalk. I’m also an AMAC member but didn’t know they recommended y’all’s services, too!
Hi, David! Although we're sorry to hear you're experiencing service issues in your area, we're happy you received a great customer service experience. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Paid for phone and service in October 2023 and now paid November. Have not been able to use phone and still paying. Cannot get anyone to even check phone. I am not happy about this service right now due to no phone to use. Not understanding why this is taking so long. My nephew is homeless and needs phone.
Hello, Delores! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Every morning when I leave my home, my phone will not connect to the network until I have been driving for 5-10 miles. I get a message that says, my phone is not registered with a network. Once I have driven 5-10 miles, at some point it will connect to the cellular network. If I am on a call while I am driving home, the call remains connected until I am a block away from my house.
Hi, Mahendra! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Gardenia put it all together for us. She got the new phone ordered with discount, set up the new line and plan for my husband to be added to my plan. She was efficient, knowledgeable, and personable. Gardenia took care of our request and c needs in one phone call with me and my husband. She later called back to confirm everything, and to tell us when to expect the IPhone we purchased from Pure Talk. If we need help in the future, I would definitely ask for Gardenia.
Hi, Corinne! It's fantastic to know our support agent, Gardenia, assisted you with placing your order and provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with Gardenia and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I have been satisfied with my Pure Talk experiences. I do wish the whole adventure of changing over from another carrier was not such a stressful event. Being older I find the technological vocabulary confusing and intimidating. I am looking forward to my new statement, I hope it will be easy to read.
Hello, Mary! We're happy to hear you're enjoying your PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
We have really enjoyed our service with Pure Talk. We have been traveling for the last 2 weeks with no issues. Wish we would get a bill instead of getting a late notice. Is there a way to send a bill in advance of the due date? We don't like auto pay.
Hello, Dan! We're happy to hear you're enjoying your PureTalk service. Currently, we do not offer bill statements before your billing date. Please accept our apologies for this inconvenience. Customer may view their invoices and the amount due through their account portal at www.puretalk.com/account/login. After signing in, select the Billing tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Customer service is excellent. Values are inspiring, which is why I try to stay. Coverage is good most places except home. Thank you and May God bless you all. That’s about all I have for now, thanks very much!
Hi, Derrick! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I don’t know if it’s my phone or your service. It is an absolute nightmare getting reliable internet service. Constantly resetting my network settings and might help a while but not really. Everything just sucks nowadays and Customer satisfaction is a thing of the past. I guess I’ll try another carrier when my contract is up or I can at least pay off my phone.
Hi, John! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
First of all, we're satisfied with the customer service at PureTalk. However, we're very unsatisfied with PureTalk's relationship with ATT. ATT runs the Data Analytical Services program. That program (formerly known as Hemisphere) has been secretly collecting and analyzing more than a trillion domestic phone records within the US each year. I'm sure you're familiar with it, if not, look it up. We're shopping around, looking at other carriers and plans. We want nothing to do with ATT. And if PureTalk continues to partner with ATT, we'll leave at the first opportunity. We're advising friends and family (that we led to PureTalk) to do the same.
Hello, Jim! PureTalk does not sell any customer information or record any activity. For further assistance, you may contact media.inquiries@puretalkusa.com. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I've had two occasions of substantial drops in service. I was unable to bring up images in my feed on Gettr. I also had episodes at that time where my Galaxy wouldn't take entries. I have an older Galaxy on Verizon. At that time it was wholly normal. I checked through all the possibilities for enhancing performance on the Gallaxy on your service. Nothing helped. It seems to have returned to acceptable performance now.
Hi, Jean! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
My family and I enjoy the price of the phone and most of all the the help. My mother is 91 years young and this helps her greatly, as well as my husband and myself. I enjoy knowing that we can bring our old phones and purchased a different one without leaving home. You guys put a lot into your jobs, helping to set our phones no matter how long it took us. We are all senior and appreciate you guys and the price of the phones! Thank you very much! All your help when needed. Thank you so much!
Hi, Judy! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I changed to Pure Talk in June 2023 and have been very happy with the coverage (much better than my former carrier), the Blu phone, the drop in cost (half of what my former carrier was charging), and great customer service. I used to have only 2 to 3 bars of signal strength before Pure Talk. Now I have 4 to 5 on a consistent basis and coverage in places I did not before.
Thank you for switching to PureTalk, Arlene! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Hi, I haven’t had many complaints about the service. Usually my phone calls and text messages are pretty good. I really appreciate the extra data bonus you gave us without jacking up the prices. My one complaint is that sometimes the internet just goes out randomly and I can’t connect to websites or video chat. Hope you can figure it out and fix it.
Hi, B Holman! We're happy to hear you're enjoying your PureTalk service. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
A great service for my RFinder B1 radio/phone. I use it as my secondary phone & emergency radio. When we moved out of Dallas into E TX, the service is still good, while our primary phones Sprint (not bad) then TMobile declined in quality when they switched the old channels off prematurely. Plus a conservative & veteran service.
Hello, Dietrich! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I was not able to connect my tablet to the hot spot as it was not compatible and I did not find out until I got to Florida and I was away from my home network, so I never used any data on that line and canceled the service as soon as I found out but your agent said they were unable to give me a credit, I understand if I had used some data but I never did!!!
Hello, Joseph! We're sorry to hear you could not utilize data on your tablet. To qualify for our Money Back Guarantee, customers must cancel service anytime before their next bill date or before they use 500 minutes of talk or 500 MB of data, whichever comes first. Unfortunately, you disconnected service after the Money Back Guarantee period and do not qualify for a refund. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
First it’s an American Company and my dollars stay in the USA. Second is I get to talk to a real person and not a machine that doesn’t give option for what issue I need resolving. Third is I am getting a Great return for money spent for quality cell service plus great people to assist me when I call.
Hi, Donald! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
My phone service is generally reliable with very few dead spots. However, I do have outages at times where I need to restart my phone in order to make/receive calls and texts. I also cannot get onto the internet unless I'm connected to a wifi connection. The troubleshooting on the website is not comprehensive. This issue is across my phone and the other phone on my plan, so it's not a phone-specific issue. It would be helpful if the website had more details to help customers in the event of issues so they can try to resolve it on their own.
Hi, Marissa! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
We switched over to Pure Talk from one of the big carriers and are happy to report we have excellent service and the satisfaction of knowing our monthly charges are fixed. Recently we learned of the expansion to use phone overseas and we look forward to testing out that offering. Keep up the great work!
Thank you for switching to PureTalk, Richard! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Puretalk provide talk and data for under $22 per month. Their excellent customer service speak English. And no other cell phone company adds more features like international calling without more fees. Puretalk does this without increasing the monthly premium. Puretalk doesn't sponsor causes I disagree with and the CEO is a Vietnam vet. I would recommend Puretalk to friends and family and have already done so many times.
Hello, Karin! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I had to program a new phone for my wife. Called tech support and they were not helpful at all. They told me the phone was too old and it would not work on your system. They said sorry and hung up. I went back to her old phone and got the information off of it and programed it myself. The phone works just fine now. So much for tech support. ATT has been trying to get me to change to them and leave PureTalk, but I have declined. This is not the best way to keep your customers.
Oh no, Bill! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Our experience with PureTalk has been great. Service is excellent and price is good. When we began using PureTalk, their customer service department went above and beyond all expectations. I am 75 and not high tech, of course, but the service rep took her time until everything was completed and working as needed. Cannot recommend them enough.
Hi, Jan! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The cost of this service is excellent! I am a senior living on a fixed income and this is very helpful to my budget! Also the service is great and comparable to my previous service Verizon! Please keep up the excellent work! I will need to upgrade my phone in the future so if you offer help with phone cost it would be appreciated!
Hello, Melinda! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I've been a long time customer and have experienced excellent customer service. Over the years cell service has improved. The customer service has always been great from day one. If there was ever an issue, it was resolved quickly and the agent did it like they cared. It never enters my mind to think about changing carriers. Keep up the great work!
Thank you for being a long-time customer, Daniel! We're delighted you’ve received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I am very happy with Puretalk service, pricing, and quality. It's like having a bigger brand name company minus the high prices and baggage. It was super easy to transfer my service to Puretalk, and it's extremely pleasant having customer service personnel that actually speak English! I recommend Puretalk to all my friends who are looking for a better provider.
Thank you for switching to PureTalk, Bunny! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I was calling in reference of an email. All is good. I just needed to make sure. I just misunderstood. I really enjoy my service and the great customer service I receive when calling. The great employees always are helpful. I've been satisfied with Pure Talk since I started using it.
Hello, Michael! We're happy to hear you're enjoying your PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I have been a Pure Talk customer for about 6 months and I love the simplicity of the service as well as the price. I have called customer service and received incredible service. Answers to my question were thorough and professional. The person in customer service spoke English and was intelligent and thorough in their support that was provided.
Thank you for switching to PureTalk, Leroy! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
When I call someone on my cell phone (to a land line) the former owner of my cell phone number comes up instead of my name (Rose **). Calling another cell phone it usually comes up name - Trudy **. I've called Pure Talk 3 times to correct this put whatever they have me do doesn't work. People I know, know Rose ** is me, but other people don't and they may not pick up because they don't know who "Rose" is!
Hi, Trudy! The caller ID will be reflected as "Wireless Caller" and the "Mobile Number." Updating all systems may take up to 72 hours (not including weekends). Please delete your number from any other Caller ID device previously called to reflect the correct information. Landline companies, including cable and VOIP companies, may take longer and often rarely update Caller ID information. If you have future issues with caller ID from certain landline/VOIP providers, please contact those companies, as our systems have been updated. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I use Samsung devices and your company consistently favors Apple devices, leaving a bad taste in my mouth. I also use two sims to separate my work and personal phone calls. I was told many times my phone is not compatible and would refuse to help. I have been unable to benefit from any 5g service due to your inability to conform to new technologies and asked me to purchase Apple products. Please respond with a solution? I also have several lines with Puretalk.
Hi, Brad! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. We will be more than happy to assist you. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
The service is fine but what I didn't like was when I ordered the phone initially I asked if I could get the new phone that was advertised. The salesperson said it wasn't being offered anymore. Then I hear a few days later it is being offered again. She could have told me and I would have waited to sign up. I called and was denied the new phone. This put a bit of a sour taste in my mouth in regards to the company. That's my beef. Thanks for hearing me out.
Hello, Tim! We're sorry to hear that you were not notified that the device you wished to purchase would be restocked. Please accept our sincere apologies for this inconvenience and that you received anything other than an optimal customer service experience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I don't know how to set up my voice-mail, otherwise I'm fairly happy with Pure Talk service. To be honest, the reason I stay is because at least none of my service payment goes to democratic party. One time when traveling from Colorado back home this summer, I was using map quest to get me home and I lost service so had no directions. That was a problem
Hi, Terri! To set up voicemail on your device, press and hold the "1" key. Release the key when the voicemail system is dialed. Or dial your mobile phone number. Listen to the voicemail system greeting. Enter a password of your choice when prompted. Re-enter the password for confirmation. Record your voicemail greeting. Listen to the playback of the voicemail greeting. Listen for confirmation that your voicemail was successfully set up. Press the "End" key to hang up. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
We have been all over a dozen states and Puretalk works well. The unpleasant thing is it works somewhere between fair to not at all in my home town. I roam to US Cell, Viaero, Verizon, and no service within the five or six mile area of my town. Several calls early on provided no help and an assurance nothing was wrong. The cure for "no service" is cycle the phone to airplane mode and back. I have two Puretalk phones and both have the same issue. I like the service everywhere else, but in Plattsmouth it is just unpredictable and much worse than my former Verizon service.
Hello, Kevin! We're sorry to hear you're experiencing service issues in your hometown. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Everything about Pure Talk is excellent. I love it. The service has been consistent and uninterrupted. I tell anyone who asks how happy I am with your service and I recommend your company highly. Your prices are very reasonable and also consistent. I look forward to using your product for a long time.
Wow, Sandra! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
My main complaint is that when I am away from home, often I will try to make a call and I am not able to. A message is displayed that basically says I am out-of-network and can only make emergency calls. Needless to say this is VERY FRUSTRATING!! I thought my plan allowed me to roam and use my phone from anywhere...
Oh no, Scott! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I travel with my son to car shows. No problems from Wyoming to Colorado and Scottsdale, Arizona. We will see how well it works next year. Back to the 50s Saint Paul, Minnesota, AutoRama Salt Lake City, Utah and Hot August Nights Reno, Nevada. Have already recommended PureTalk. I have had a little trouble texting with photos in poor service areas.
Hi, Kenneth! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Last September 10 your billing system had an issue that sent out e-mails stating that payment was not made and that service would be terminated the following day. My payments are made through AMEX. It just so happens that at that time we were traveling and I faced two issues because of your email. First that I might not have cell service and second that I might have an AMEX credit problem. I tried several times to get in touch with your customer service, right away, with no success.
So I tried AMEX customer service and as always AMEX customer service came through. They told me that Pure Talk had not billed my AMEX card and that I had no problems with my credit. AMEX told me to keep trying to contact Pure Talk customer service to get it straightened out. I tried all day to get in touch with your customer service to no avail! Finally the next day I got an email from Pure Talk saying that you had problems and to ignore the previous email of potential service deactivation and that a full explanation would follow.
I never received an explanation of what happened and if your system had been hacked or if my phone or credit information might have issues because of your problems. I still to this date have no idea of what happened or what exposure I might have had. Not very good business communication practice. You need to take a lesson from AMEX! They have a great customer service group and have helped me numerous times. With that being said, I do like the phone service that Pure Talk provides and I have on numerous occasions recommend your company to friends and relatives. I hesitate to do so now because of the above stated issue.
Hi, Bruce! We're sorry to hear about your experience with your monthly billing. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. An error occurred with our automated billing system that has since been resolved. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I was definitely very pleased with the good service that I received when I first ordered Pure Talk service. Both of the representatives were very courteous and friendly. However, I was not told that my existing phone must not be locked to another carrier. I received two chips before realizing I needed to purchase an un-locked phone. The cell coverage is better than Verizon, Straight Talk, and probably T-Mobile also.
Hi, Irene! Although we're happy that you had an excellent customer service experience, we're sorry that you were not previously told that your device must be network unlocked. Please accept our apologies for the inconvenience this has caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Good service, at a very good and affordable price, I get phone service in areas that all the big providers give service and some don't, thank you. And thank you for your service, times like these every dime counts. I tell people I work with about Pure Talk and what I pay every month just to help.
Hi, Thomas! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The tech person we spoke with guided us through the issue which corrected our issue. Very thankful for his expertise. We tell everyone we know about our great service we get from Pure Talk. We wish we would have made the call earlier as this phone was given to us when we joined Pure Talk.
Hi, James! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
As a general rule customer service sucks and are unable to help. Something as simple as mailing to a different address is impossible. Unable to refuse use of FedEx. They are always nice, if you can understand their English. Tech support usually treats you like an idiot. I stay because network works and cheap but cringe every time I need to call in.
Oh no, Ryan! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Great service at half the cost. I didn’t think it was possible. I have the exact same coverage at half the price that I was paying before. I’m glad to know that my money is not going to help support liberal agenda like it was before. Thanks again Pure Talk wireless.
Hello, Barney! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I appreciate PureTalk so very much. Internet service in my area is not very good and I need to use my phone's data a lot more than I would like, but there is never a word from you on the usage and I thank you for that. Just to let you know, the internet company is planning to install fiber optics soon, so the data usage should go down drastically if their service is improved. Thank you for being a great company. I have recommended y'all several times.
Hi, Donna! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Like everything, service, price and all that stuff but cannot figure out how to setup my voicemail. Called a few times and couldn't get it fixed so I just quit trying. On hold for a long time. Should be a simple fix but just ran out of patience. I should try again but I've got by for abou two years now.
Hi, Korey! We're happy to hear you're enjoying your PureTalk service. To set up your voicemail, press and hold one or dial your mobile phone number. Then, follow the prompts to set your greeting and passcode. If you cannot access your voicemail, it will need to be reset. To do this, log into your account at www.puretalk.com/account/login and select the Plan tab. Then, choose your line from the drop-down menu and select Reset Voicemail. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Still don't have voicemail. Called customer service twice, told it was fixed. When I call voicemail it tells me that my phone number is not a valid number. Guess I will have to call a third time. Maybe then you will figure it out, no voicemail, no voicemail, no voicemail.
Hello, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service; ensure your device is disconnected from Wi-Fi before placing the call. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 30, 2023
We don't have a new order. But we are satisfied with Pure Talk services. Service is great and bill is reasonable. We don't plan to change services. Any time I have called, my questions have been answered promptly and politely. I will recommend Pure Talk to friends. Thank you.
Hi, Mary Ann! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I have been with Pure Talk for over 6 months now and I’m glad I moved my service to them. There has not been any problems and the service is good. I live in a rural area and was concerned about the service I would get, but it’s not a problem. There was a couple times when I first switched to Pure Talk that I had questions and called customer service, they were extremely helpful, patient and I had absolutely no problem understanding them. Perfect English! I highly recommend Pure Talk!
Hi, Catherine! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Most times when connected through a link, I get a low data mode, which often inhibits internet usage ability. This is a serious drawback to the PureTalk experience, when compared to other service providers. This would prevent me from recommending Pure Talk to others. Most times when connected through a link, I get a low data mode, which often inhibits internet usage ability. This is a serious drawback to the PureTalk experience, when compared to other service providers. This would prevent me from recommending Puretalk to others.
Hi, Mark! We're sorry to hear that you're experiencing data issues. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
We have been using Pure Talk for several years and have been very pleased with the price and the service. On occasion when we needed to contact customer service they were easy to reach and always were helpful and friendly. We hope to continue to use Pure Talk in the future!
Thank you for being a long-time customer, Pam! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Young lady that helped me was very courteous. She talk me through it step by step Until finally, I got my data set up on my phone! I couldn't have asked for better help! I have recommended your phone service to many people. I don't know who has signed up with you but I have given them their phone number!
Hi, Susanne! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I was skeptical of switching my cell service at first. The biggest reason for switching was the monthly fee. Instead of paying $100 for one phone, now I pay it for 4 phones for my family. My experience with Puretalk has been genuinely good. If a problem arises they have solved it quickly for me. I will and have referred Puretalk with family and friends.
Thank you for switching to PureTalk, Joshua! We're happy to hear you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Only giving discounts for new phones for new customers and not for loyal customers who have been with Pure Talk for over three years is not fair! You would think you would want to at least reward people who are paying every month. Plus I was denied getting a phone with no interest. My credit score is over 800!
Hi, Gary! At PureTalk, we love to offer our current customers the same offer we give to new customers! You can receive up to $250 off a new device as an existing customer by adding a new line of service to your account. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
She was so happy I recommended Pure Talk! She bought a new phone too. I was able to walk her through the process since she’s not very tech savvy. Your team also helped her too. The cost you can’t beat. I’ve never had a problem with the signal. Love the fact that this is a veteran run company.
Hi, Eileen! We're thrilled to hear you're enjoying your service and have recommended PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
You raised the bill with no notification and per our agreement it is an automatic withdrawal, you should have given me a heads up you were raising my rate. Thanks for the heads up, not! Other than that service is ok!
Hello, Patricia! We have not raised our monthly rates. However, beginning October 2023, PureTalk will charge a Recovery Fee for all customer transactions. Please accept our apologies for any inconvenience this has caused. The Recovery Fee is charged to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. It also incorporates a flat fee per transaction to cover additional administrative fees. A notification of the upcoming change was sent to your email on 10/02/23. To learn more, you may visit https://www.puretalk.com/terms. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Really grateful for PureTalk's terrific rates and services; looking forward to a phone upgrade, too! Biggest challenge is some "dead zones" around the San Diego area where I have no reception; was not a problem w/ my prior carrier, but I understand they are working to expand network coverage.... Overall it's been a good experience and I'm glad I don't have to support big corporate phone carriers anymore!
Hi, Elihu! It's fantastic to hear you're enjoying service and taking advantage of our affordable prices! Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The order process was easy and fast. When there was an issue, customer service helped me quickly and efficiently. They were polite and personable. The phones were ordered arrived quickly and were easy to set up. We have no complaints at this time and if we did, I am sure you will handle it promptly. It was an overall pleasant experience. Thank you.
Thank you for switching to PureTalk, Aimee! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I traveled to Canada for work. Prior to travel I contacted support and let them know that I needed to have data service to receive emails and texting. I paid an extra $10.00 for that and had service for the first 3 days out of 3 weeks doing business there. The $10 was only for 1Gig. I average 10 to 12 gig per month. I was not able to communicate with my work team. I called support and asked for another $10 to get another Gig. I never got the other Gig and was charged $10. Again I could not communicate with my work team. Very Sad and disappointed. I am still being charged the extra $10 per month.
Hi, Randy! We're sorry to hear about your experience with our international roaming service. Please accept our apologies if you received anything other than an optimal customer experience, as this is our top priority. We have reviewed your account and confirmed a recurring charge for international roaming was added to your line. You may remove this charge from future payments through your account portal at www.puretalk.com/account/login. After signing in, select the Add-Ons tab, choose Monthly Recurring for International Roaming, and select Remove Roaming Plan. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Love the great prices and service, even better than AT&T was before. Have never had a dropped call, coverage has been very good. The only complaint I have would be that the after you are a customer, you are treated the same as the big guys! Asked about a new phone and its cost is retail. I don't want a new Iphone 15, just a new SE. But you give them to new customers
Hello, Edward! We're happy to hear you're enjoying your PureTalk service. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
My husband & I have been with Pure Talk for more than a year. We love everything about Pure Talk! It was easy to purchase phones, install SIM card, and transfer all information from previous cell phone. We have had great coverage wherever we've been in the United States! And the price we pay is wonderful - worth every penny!
Phenomenal, Linda! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 30, 2023
I have been with PureTalk for many years and the service has been very reliable. I switched to PureTalk mainly because the cost was low. I live in a rural area and always have good reception. I can't think of anything else to say - PureTalk works reliably and the cost is reasonable.
Outstanding, Linda! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H
Reviewed Nov. 30, 2023
I have been with PURETALK for years and I don’t have any complaints. Service is great. Price is fair. If you ever need assistance, when you call PURETALK, you will be able to understand the customer service person. I highly recommend PURETALK! They have very affordable plans available. Go online and see what plans they have available. Make the switch to PURETALK. You won’t regret it.
Thank you for being a long-time customer, Doris! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Smart phone doesn’t work unless I have an internet connection. If your service can’t be improved I will be forced to change internet providers. The hotspot is useless without an internet connection. I’m thinking I’ll switch to another provider if this problem can’t be resolved.
Hello Brian! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. The mobile hotspot feature allows devices like tablets to connect to the internet using your PureTalk connection! Currently, the hotspot is guaranteed on iPhone 6s and above. Mobile hotspots may not function on all Android devices. Please contact our Technical Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 30, 2023
Most of my concerns revolve around my Iphone8 phone. I love the service I am receiving for such a low price and I haven't had any issues with the cellular service. Come to think of it I don't believe I've received any notifications regarding any system maintenance. I don't think I could find a better service for the same price or less so P L E A S E keep up the good work. I know you guys get a lot of Promotion from Sean Hannity and Clay & Buck, and it's for good reason!
Hi, Brian! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The only thing that would improve my relationship with PureTalk is for the company to add an app. Every other cellular phone service that I have used had an app. It makes accessing your account and information, paying bills, buying new devices, and communicating with the company so much easier.
Hi, Matt! Customers may access their account online at www.puretalk.com/account/login. We're always working to add new features and services that make it easier to be a PureTalk customer. Please check back to our website for future announcements regarding a PureTalk app. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
From day one it's been easy to use website from phone ordering to usage and then it's account access and billing set-up plus easy to read billing history. Also appreciate no additional charges for data upgrades that have occurred under the same package. Customer service for any issues has also been pleasant.
Hi, Elizabeth! It's fantastic to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
We were told to try turn off the phone and then to do a total reset of the phone before the Sim card would be replaced. We did all these steps and the Sim card was Fedexed to us. When we put it in the phone and could not get it set. We called PureTalk to getting it activated and they got it done. This whole process took about 10 days.
Hi, Jason! We're sorry to hear about your experience while troubleshooting your service issue. Please accept our apologies for the delay and for the inconvenience this has caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Sometimes callers say they can't hear me. Then I usually reboot to find a better tower. I think if I lived in a larger city it would be better. Overall good experience. I should add that I have been using Pure Talk for several years and Will keep using it in the future. Give it a try and see if it works for you. I'm sure it would be dependent on your home location and the areas you frequent often.
Hello, Kirk! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Overall very good. I can live with the reduced support hours because almost everything just works. The items that have some issues. 1) I keep losing my busy/no answer call forwarding to my Google Voice number. 2) Hotspot rarely works now that you categorize it differently. When I started with you years ago it just worked all the time.
Hi, Marcus! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Overall, I have had no issues with your phone service. As I have a standard Flip phone, calling and texting works like it should. And yes, I already have recommended it to others. Thanks for such good service at very reasonable cost. What more can I say? My former carrier, Verizon, keeps begging me to return. Not a chance!
Hello, Russell! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
A lot of times I have a lack of antenna in and out of some buildings and a certain areas more than what I would like. Also there are times when I will not get a voicemail until a day later. Overall I love the package and the opportunity. I just would like to get better a signal and less drop offs.
Hi, Ray! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Pure Talk provides excellent phone service, customer service and all for a very reasonable price. I rarely have an issue with calls, text or even apps. Your customer service reps are the best, so helpful and very kind. Also the switch over from my old service was so easy even I could handle it without any problems.
Hello, Wendy! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Great job! Great product!! Great people!!! I appreciate the added data allowed on a monthly basis to 3 gig. I would like to get a military discount if possible since I'm retired Air Force. Please continue to provide quality service. Thanks.
Thank you for your service, James! It's wonderful to hear you're enjoying your PureTalk service. To receive our 15% Military Discount, please send a copy of your DD214 form, VA ID card, or a state driver’s license showing veteran status to us.military@puretalkusa.com. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Very happy! Reception better than old, established carrier I was with before. I was with Verizon and all though good, were expensive comparatively. Love the very fair costs. Prices are very good! Customer service, when needed, was fast and efficient! Nothing but good to say! Surely would recommend them to anyone! Do your research!!!
Hello, Robert! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Excellent service and customer service. I switched from the v copy and the voice quality is actually better. I also have not experienced any dropped calls. My wife and I both are very happy with the value of Puretalk! The fact that you are vet owned is a big win! :)
Fantastic, Ralph! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 30, 2023
Everyone is nice when speaking to them but had to connect with them multiple times to try and solve text coming in and going out properly. I think once I bought a new sim card the issues seemed resolved themselves once everything was in my phone correctly but it was frustrating several weeks.
Hi, Tasha! We're sorry to hear you had to contact our Support Team several times to resolve your texting issue. Please accept our apologies for the inconvenience this caused. Our goal is to provide one-call resolution with minimal transfers. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
We have found Pure Talk to be as reliable as any other service we have had over the years. Excellent phone connections and WiFi connections. Our monthly phone service is costing only 1/3 of what it used to cost plus we no longer pay for extras that our former company was charging us for which we did not use. We also like that we are no longer contributing the liberal agenda.
Hello, Gary! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I had to call three times and speak to three people before the problem was solved. It was an easy fix but the first two didn't know what to do. The first took me through steps that made sense but it didn't fix the problem. The second person did almost the same thing with the same result. The third person figured it out. My wifi calling had to be turned off in order for the reset to work.
Hi, Kenton! We're sorry to hear you had to contact our Support Team multiple times to resolve your issue. Please accept our apologies for the inconvenience this caused. Our goal is to provide one-call resolution with minimal transfers. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I could not have found a better quality Cell phone provider ever, in Integrity, Honesty, Affordability, and Excellent connection. I was listening to a radio program and they had mentioned Pure Talk. It was so easy for me to switch from another provider that I was using for over 10 years. It was definitely time for me to change, change is good. The rest history. Excellent in all aspects of being a Veteran Created Cell phone provider. Blessings, to All for many years to come!! Thank you!!
Thank you for switching to PureTalk, Myra! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The only reason I stay with Puretalk is because you support AMAC rather than AARP. I had better coverage experience with Consumer but they support AARP so I quit them. Also had better coverage with Lively but I moved to Puretalk because of your support for veterans and AMAC.
Hi, Gary! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
When I switched from my old carrier to Pure Talk I saved $100 per month. I have never had any service issues and the few times I have called everyone’s has been polite, professional and knowledgeable. Thanks for providing what you promise! You are a great American company and I am happy to be one of your happy customers.
Thank you for switching to PureTalk, Mary! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I've been happy with my phone service. I have not tried yet the new ability to use calling Mexico. Before my phone would not work once I crossed the border into Mexico nor could I call someone who was in Mexico. I will soon be traveling to Mexico so I'll find out if it works then.
Hi, Richard! We're happy to hear you're enjoying your PureTalk service. To learn more about our international roaming service, you may visit our website at https://www.puretalk.com/international-roaming. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Signal isn't the best, People often say they get voice-mail with out it ringing, and I drop calls.. I try wifi calling in my home but not sure that works. I do like US customer service.. Also wish there were better phones with more incentives, also a little better pricing for unlimited and other plans with data
Hi, Shari! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The reception seems to be better than our previous carrier. My phone works great at our remote cabin in Colorado! Reasonable rates without slowing down after a certain point during the month (unlimited plan?). The hotspot seems to work quite well when we are at our cabin, also.
Hi, Mary! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
It’s been GREAT! Customer service is always and easily available to answer questions and troubleshoot. Initial monthly fee for plan has never changed—they even added 5 extra data bonus gbs no extra charge (I pay for 10, receive 15 every month).
Hello, Lorin! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I left my big name brand cellular provider some years ago and switched to PureTalk. I never looked back! I have the same coverage as I did previously, but pay significantly less. My payments are now half of what they used to be before. I've also had good experiences when I've had to call customer service to utilize my protection plan. I highly recommend this company!
Thank you for switching to PureTalk, Kasey! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I wanted to delete readout mode. Tech support at Pure Talk was not able to do it and suggested for me to call the manufacturer. They emailed me instructions which I could not figure out but my neighbor was successful and the readout mode is finally off. Why wasn't I warned about such a irritating readout mode in the first place.
Hi, Nick! We're sorry to hear our Technical Support team was unable to assist you with disabling the reading mode feature. Please accept our apologies for any inconvenience this has caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Tried to add a line for our 14 year old grandson. Customer service would not honor the $10.00 add on. It was not a very good experience. A supervisor called me back and never worked it out. We gave up with PureTalk and got him one thru ATT. We were very frustrated and my wife and I continue to use Puretalk.
Hi, Stan! We're sorry to hear you were unable to add a line with our $10 AMAC plan. Please accept our apologies for this inconvenience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I'm a loyal PureTalk customer for over a year; two lines including my spouse. We switched from AT&T and are saving 50% per month. Where is our Black Friday deal? I have an eight-year-old Samsung Galaxy J7 that is nearing its end of life. The memory is almost maxed out and the battery requires charging every night, sometimes more often. I would love an equivalent new phone for a really low monthly cost.
Hi, Mark! At PureTalk, we love to offer our current customers the same offer we give to new customers! You can receive the free Moto or Instant Phone Discount as an existing customer by adding a new line of service to your account! You may add a new line and device through your account portal at www.puretalk.com/account/login. After signing in, select the Plan tab. To order a device for your current line, select the Replacement tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have wanted to send you all a note many times since becoming a customer. The service is GREAT and the cost is AMAZING. Mine is less than half, but as a single, retired Gammie, it helps bunches. THANK YOU for providing this for so many. I would be privileged to endorse you anywhere, anytime. I used AT&T longer than anyone else as I started out with an analog phone over 30 yrs. ago -- Before the 'flip' phone. HaHa! Also, tried TracFone to save and then Verizon. You are the best!!!! May the Christmas season be EXTRA blessed for each of you dear ones at PureTalk..
Wow, Kathryn! It's wonderful to hear you're enjoying your PureTalk service and our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! Happy Holidays! - A.M.
Reviewed Nov. 29, 2023
I called interested in getting new phones and imagine my surprise when I realized you are like all the other phone companies. Charge existing customers more than new customers. I was put on hold so the CSR could find out I would have to sign a new contract and the only way to get new phones was to finance them through a certain company. We didn’t have an option to purchase outright. I guess we will be looking for a new cellular phone provider!
Hi, Tracy! We're sorry to hear about your experience with purchasing a new device. Please accept our apologies regarding discounted pricing not currently being available for existing lines of service. Current customers may finance or purchase a new device through their account portal at www.puretalk.com/account/login. After signing in, select the Replacement tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I am very glad for the PureTalk service. I have only experienced solid connectivity, easy payments, and a decent phone. Too bad for me that I didn't make the switch to PureTalk sooner. As for Customer Service, I prefer a human voice over site searching; however, I like PureTalk competitive prices better. Thank you.
Hi, Aron! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I bought my phone and service from Pure Talk. I've been pleased from the beginning. They helped me set it up properly. Only thing I wish is that my voice mail number could be shorter, so that I could remember it. I won't ever be switching, and appreciate a Veteran owned company. Grant.
Hello, Grant! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am very pleased with the service that PureTalk provides. From the first use until now the company has been customer friendly. Seems like every few months they are upping the provided services. Thank you for being an American based company, and this includes customer support. I hope to use PureTalk for the foreseeable future.
Hello, William! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I left Verizon because they give to terrorist organizations; however I do not have any coverage at my new home. The people who have Verizon there have coverage. I was told that there would be coverage at my new home at zip 58361 by you Puretalk. I am thinking about going back to Verizon because I have no coverage, only can do wi-fi calls sometimes.
Hi, Marc! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Adding a new line to my plan it was easy. I called in to do it because I was bringing an old phone, wanted to know it would work on the network. Like the plans offered. Just wished Hot spot could be denied to make plan cheaper. I will never do that. FEDEX order delays has slowed my order.
Hi, Troy! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am no longer a customer. You took away hot spot without my knowledge and the first time I needed it that's how I found out. So I went bye bye. I guess that's a problem when you have paperless billing and everything is on the computer.
Hello, Brian! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Great news! We have added the hotspot feature to all our standard unlimited talk and text plans. We hope you consider PureTalk for any future cellular service needs. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
PureTalk reneged on agreements made prior to switching from Verizon. PureTalk uses AT&T towers and is for all tense and purposes a subsidiary of AT&T in as much as PureTalk has to get authorization from AT&T before they can offer anything. Every time I have talked with a supervisor it has been a *hit show, one such supervisor told me to go pound sand, then hung up on me. When I asked for a copy of our recorded conversation I was told no. They then kept me captive for two years. ABSOLUTELY NO COMPLAINT HAS EVER BEEN RESOLVED. Some lower level techs have tried but in every case some manager has thwarted them. AT&T has a pretty poor footprint here and since PureTalk is in as much as a part of AT&T they have a poor coverage here too
Hello, Wayne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Internet Speed was not good, not compared to my previous provider. Wish it was since I really do not like the provider and what they stand for. Also we purchased a "Mexico call " program while we went on vacation that did not work at all. We had purchased it so we could keep an eye on our business while we were gone.
Hi, Fred! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I have had trouble calling between here (Rio Rancho NM) and Safford AZ. The two times I tried, I got a fast busy. It happened in October of this year. Have not had a reason to call since that time, Thanks.
Hello, Brian! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Unbelievable price for excellent coverage! I have only had good experiences with the customer service department. I wish more knew about the price you can pay for cell phone service! We have saved hundreds of dollars so far. It has been such a blessing for our family. Thank you PureTalk!
Hello, Scott! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I switched over a few months ago, the customer service was impressive. They made the switch easy and the phone service has been very good as well. I made a trip to Las Vegas and never had any issues with the service (lack of connections). Looking forward to many years of of this business relationship. Well done.
Thank you for switching to PureTalk, Charles! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
So far, I have had a great experience using your company. Never had any issues with setup, service, customer support. Good Job! Phone has always worked, easy to setup a phone you already have. Billing is on time and consistent. Thanks, Thanks, and Thanks.
Hi, John! It's fantastic to hear you're receiving excellent coverage and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
My wife and I have had Puretalk for several years and is without a doubt the best we’ve ever had. Great customer service. By far the best value. Also we travel across the country and never had an issue. Highly recommend to all. Easy billing and excellent for families. Money saver for sure!
Thank you for being a long-time customer, Shayne! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I ordered my new phone and began the process of porting my work number over. You can see the history on my account of my calls to check on the progress. All of a sudden the total amount of my phone was charged- with NO communication to me. The reason was because my phone has not been activated in the 30 days- but I had been actively waiting on my number to port over and you can see all this in the history. I will NEVER AGAIN BE A PURE TALK CUSTOMER. The supervising customer representative that last talked with me on the phone was HORRIBLE! She should never work with people. Her personality was rude and not helpful. Again- neither I nor any of my friends and family will EVER be a PureTalk customer. I have put it out on social media how horrible your customer service is and will continue to do so. I am so extremely disappointed and have been e been treated with such rudeness. If I could give a zero star I would.
Hello, Jane! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
After several years as a PureTalk customer, suddenly PT required me to establish a 8 - 9 digit password to access voice-mail. I've never had to do that ever. PT insisted that this was a requirement, but my wife (on the same account) has never been required to establish a p/w???? Inputting a p/w while driving is very inconvenient and A SAFETY HAZARD. Also, I note that you give free phones to new customers, but nothing for your long time loyal customers. That hurts! On the positive, coverage and signals are good almost always.
Thank you for being a long-time customer, Robert! To remove your voicemail password, access your voicemail by pressing and holding one or dialing your mobile phone number. Then, in the Main Menu, press 4 for Personal Options > press 2 for Administrative Options > press 1 for Password Options > Press 2 to Turn Password On or Off. At PureTalk, we love to offer our current customers the same offer we give to new customers! You can receive the free Moto as an existing customer by adding a new line of service to your account! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Not happy with the way, it was worded when I first heard what the coverage was unlimited, except for the data, very deceiving, after you use all your data, it slows down, but it may as well shut off completely, 'cause, it just stems there and spins, would not recommend this to anyone, 'cause there is already plans that cover the unlimited plus data for about $40. So why would I want to tell them about something, when I know, they already have a better plan..
Hi, Roger! We're sorry to hear you are unhappy with your service. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Well so far no problems. Did have better luck with Galaxy cell phone camping than getting coverage with our iPhones,,,14 & 11. Also we're able to access YouTube better with the Galaxy. Haven't had any dropped calls in our immediate area. One nice thing is my company, since we use my cell for some company texts, will reimburse me my part of our bill.
Hello, Martin! We're happy to hear you're enjoying your PureTalk service. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
This is my first foray into the smart phone realm. From the beginning, providing a great deal of information to help me make sure I didn't make a costly decision, PURETALK staff were patient and informed! The phone offer at the time could not be beat. (BluG40-$79) After a few weeks of studying the data I compiled I took the leap (2 lines $40). Account setup was a breeze. I am totally pleased with everything!!
Thank you for switching to PureTalk, David! We're thrilled to hear you're enjoying your service and received excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have trouble finding anyone near me to visit with when I have questions, such as, how do I get a new phone, how do I get more data, and how much is it, what is the nearest physical location of Pure Talk near me?? How do I contact Pure Talk's help desk, IT support or whatever it’s called?
Hi, Charles! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I am extremely dissatisfied with the Tech service I received. I always seem to be in need of tech service and never receive the help I require. That is all I can say at the moment. I shall repeat what I wrote: I always seem to be in need of tech service and never receive the help I require.
Hello, Jon! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
The 2 stars are because the phones do have service 85% of the time. I switched from Verizon. PureTalk prices are good. And that is the ONLY reason I'm staying with them. Plus I'm afraid if I try to switch their horrible unknowable customer service rep that started 2 hours ago will screw something up. I swear they only have 2 employees working part time lol.
Hello, Jeremiah! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the Pure Talk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Updated on 03/12/2024: CSR was very helpful. Got me the info that I needed. It is unfortunate that I will be leaving Pure Talk but with the restrictions that are placed on the number of recipients allowed in a group text (max of 10), I have no choice. I think it is ludicrous to put such a restriction on an account.
Original Review: Very happy to be saving as much money as I am vice Verizon. BUT....I am thinking about switching back for two reasons. One, I am limited to a max of 10 recipients for texts and I have two groups that have more than that. Two, Pure Talk has not been able to resolve the issue of data when my wife is using her tablet when we travel.
Hi, Todd! Although we're happy to hear you're saving money on your monthly bill, we're sorry your service does not meet your expectations. Currently, we only support group messages of up to 10 recipients. Please accept our apologies for this inconvenience. Regarding your data issue, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
My daughter and I are extremely happy to be with Pure Talk. I will recommend this company to anyone seeking a cell phone provider. I am greatly appreciative of your extraordinary customer service team, because they made the transition from my last provider to Pure Talk easy and stress free.
Hi, Noel! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I need a new phone. However I tried to get one that I liked but found out the sale prices were only for new customers. Seems like you would offer the same price to current customers if we are so important to you. I don’t want to change but I may have to so I can get a new phone because mine is having problems.
Hi, Teresa! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Still using the same iPhone. Only noticed a slight decrease in speed when accessing web-apps. But, worth it for our monthly savings. Customer service is an upgrade and cell phone reception seems to be the same as my previous carrier. Not interested in returning to a major carrier as PureTalk appears to value me as a customer and I appreciate the value they provide me.
Hi, Peter! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
PureTalk NEVER divulged that Android phones they sell will not work as a hotspot. Now I am locked into over 2 years with a crappy phone they misrepresented and sold me. Having hotspot capability is VERY important and part of why I switched carriers. As soon as I can I am taking the loss on this contract phone and going to another carrier.
Hello, Teresa! We're sorry to hear you cannot utilize hotspot on your Android phone. Currently, we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. Please accept our sincere apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I'm happy with PureTalk. I did get charged five dollars for a late fee, when my bank card expired and Puretalk didn't receive payment. I tried to explain to the customer rep but she was unfriendly to me and would not listen. I always pay on time other than that time, which I wasn't aware - but will be from now on.
Hello, Rose! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We do not charge late fees for monthly billing. However, manual payments submitted outside of Autopay will incur a $5 transaction fee. To avoid this fee, customers may enroll in Autopay and ensure their payment card on file is up-to-date through their account portal at www.puretalk.com/account/login. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Please look at the Puretalk webpage and see using a VERY light gray font color against the white background --- makes it very hard to read and worse on a sunny day. Next... I need to replace my phone (battery issue iphone 8). I want an iPhone SE... It sucks new customers get a deal but existing loyal customers pay full price.... Just saying.
Hi, Fred! We appreciate your feedback regarding our website. We will share this with our leadership team. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have been very happy with my Pure Talk experience. I have recommended it to others as well. I did not find it easy to switch over but I think it was more Verizon than Pure Talk. I haven't had the need for customer service but do question what Pure Talk supports with your money? Patriot Mobile says they are the Only Christian based phone co. Are they right? Are you not?
Hi, Mary! We're happy to hear you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Subject pretty much says it all. It was easy to switch over from Verizon. Nothing to complain. Much better I believe than going through the bigger companies like Verizon and such. Bill amount has stayed the same over the three years I've been with them.
Thank you for switching to PureTalk, Brian! We're thrilled to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am very happy with Pure Talk. The price and quality of service are excellent. Your personnel were very helpful during conversion from Verizon. Your help line is very, very, helpful. My wife has occasionally needed help and you provided it very patiently. I'm very pleased to recommend Pure Talk to my friends. Thanks.
Hello, Timothy! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
She told me to go to Puretalk.com. I’m already a customer, so if I get one through you, I’ll have to pay more than a new customer!!! That doesn’t seem fair to your customers!!! I couldn’t figure out how to get to where I could purchase one. I text to ask for help in purchasing a new phone!!
Hello, Jean! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
This is the company I have wanted to be with for several years. Had heard the radio commercials for quite awhile. In August with the need for an improved phone I made the switch. Very pleased with the ease to make the switch. As a veteran I am with a veteran owned company - yeah.
Thank you for switching to PureTalk and for serving our country, John! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I've been a Puretalk customer for several years now. I've found their coverage to be just as reliable as the mainstream cellular companies and their customer service to be much better. The one time I called with a technical support question, it was resolved quickly and by a knowledgeable agent. I can't ask for anything better at this point. I believe Puretalk to be a great value.
Thank you for being a long-time customer, Stephen! We're thrilled to hear you're enjoying your service and receiving great coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I changed to Pure Talk a year ago. it was like I never changed. The service for my cell phone is excellent. There are occasional hiccoughs. But not enough to get frustrated or angry. It feels like I never left AT&T, same excellent service. I love Pure Talks rates and the bill notification. Uncomplicated and easy.
Hello, Lynn! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Three years ago I sent an email to us.military@puretalk.com with my DD214 attached and to date, still have not received a military discount on my account. I called in mid Nov 23 and resent the email with no contact from Puretalk to discuss. This is not how a military friendly company should operate.
Hello Robert! Thank you for your service! We regret to hear your DD214 has yet to be received. Please email a copy of the document to us.military@puretalkusa.com. Once the email is received, the 15% Military Discount will be applied to your account. Please let us know if you have any additional questions or concerns. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
We really appreciate PureTalk. As seniors this economy is severely hurting our budget, but thanks to Pure Talk our phone bill is so much better. Thanks for everything. ❣️We were paying so much more and always worried about going over our limit. It's a relief not to have to worry.
Hello, Patricia! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The service is mostly good. The main issue I have is... my partner is on AT&T. I'm on PureTalk. Our home has a Blink camera setup. My partner's phone gets instant alerts. Mine can take up to 2 hours. This includes the doorbell alert, with me standing at the door itself. I've had several people come to the door, ring the Blink doorbell, and I get a delayed alert, up to 2 hours later!!! It's so frustrating. Sure, the PureTalk piggy-backs on AT&T lines, but the delay in transferring the alert is so long, as to make my security camera system useless. I've called in the past, and spoken to technicians at Blink. They had me reset my phone system... twice! And the results are the same... delayed alerts. So very frustrating.
Hi, Glenn! We're sorry to hear that you're experiencing service issues. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
My phone is fine on WiFi. When I’m out and about. It sucks. I can’t even see my security camera alerts. Text messages are slow. Even when my data is fresh. It’s too slow. So probably will go back to ATT. It’s a plan I get it. It I can’t even see if somebody is. Reading into my house or answer the Ring door bell.
Hello, Jerry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I use "Firefox" as a browser. I can't access my account anymore via the internet. It is very frustrating as I'm having some issues with my wife's phone and cannot troubleshoot over the internet. Thank you.
Hi, Chet! We're sorry to hear you cannot access your account online. We recommend clearing your web browser's cache. If the problem continues, try using a different browser. If you cannot log into your account, select the Forgot Password option on the login page. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Love the experience. Great price and great service. Thanks! I could say more but it's all good. Hope you're having a good day. I am. Love your service!!!! I am out of time but I am very happy with your service. I'm happy!
Hi, Tim! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I find the signal strength lacking. Slow responses and generally slow compared to my previous Verizon coverage. When you said a few seconds I was not expecting to have to present an essay or dissertation as my issue is covered in my first 2 sentences. Can you do anything to make coverage in my area better?
Hi, Steve! We're sorry to hear that you're experiencing service issues in your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The product itself is sufficient but customer service is below average for most inquiries. Canned email responses to online questions and inability to contact via phone queue is horrifying. I’ve asked on several occasions to have my DATA use reviewed and possible change to plan if data unused each month. Still waiting on response. Currently looking for new cellular carrier even if higher cost due to service issues.
Hello, Sandi! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. While our Customer Service team is always happy to assist you by phone, you can email us using our Contact Form at https://www.puretalk.com/contact and via social media sites Facebook, Instagram, and Twitter for live chat. Keep in mind you can view data usage and change your plan within your Account Portal. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I've never had a problem with any aspect of Pure Talk service. The people I've talked to have always been helpful and very kind. Love the lower cost than Verizon! Never a problem with calls dropping and reception is great! I wish I had switched to them sooner! They also support issues that are important to me.
Hello, Sherrill! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Poor web access nearly anywhere in town. Phone will show 4 bars but will not access the web or if do get a response, very slow response time. Telephone weak inside buildings. Overall, not pleased with PureTalk. Even the price isn't that much better than some competitors and I can't figure out how to discontinue the phone protection insurance. May return to ATT or seek an alternative.
Hi, Todd! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Same service as prior provider, at a much lower cost, and with excellent customer service. I would highly recommend this provider to anyone. Keep up the good service and communications. I appreciate the reminder when monthly charges are due. Ads on TV are low pressure but portray a good message about change. The change was much easier than I expected as a low technology person.
Hello, Pete! It's fantastic to hear you're receiving great coverage and customer support while also saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been a Pure Talk customer for several years and have found the service to everything that my former service provided but at a much lower cost. In addition the customer service has been always very accessible and courteous. I wouldn’t hesitate to recommend Pure Talk to any of my friends.
Thank you for being a long-time customer, Scott! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Great service, no issues at all. The coverage is great, works well for me as I travel in MT, ID, NV of late. What else can I say? I'd have Verizon. It was good too but cost twice as much. It is important to save these days with all the inflation.
Hi, Don! We're delighted you're enjoying your PureTalk service and receiving great reception since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I was led to believe my monthly bill would be ~ $20 but is more like 35 no idea where the extra charge comes from. Use of the phone is not friendly such as I cannot answer a call by pushing the green phone icon. Difficult to delete unwanted messages. Parameters seem to change without my involvement.
Hi James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. You can view your invoices by logging into your Account Portal at www.puretalk.com. Once logged in, select the 'Billing' tab and scroll down to 'Transactions.' Please contact our Customer Service department at 1-877-820-7873 for further assistance if you see any discrepancies. -C.H.
Reviewed Nov. 29, 2023
I have a 'flip-phone' & don't understand the alphabet/numbers when I need to make a call, so I don't do it. I know how to contact 911, is about all I know at this time. I don't care much for the iPhone size & all the 'goodies' so that is not the answer. Is the 'flip-phone' I have an old style type, or is there another one on the market? Pushing the buttons & numbers keep coming up is frustrating.
Hi, Carolyn! We're sorry to hear you're experiencing issues with your device. We recommend visiting https://www.nokia.com/phones/en_us/support/nokia-2780-flip-user-guide/calls for step-by-step instructions on placing a call and using the keypad. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Customer service was of little help, as they could not work with my account issues and phone purchases directly. Phone return process was convoluted and end up with the wrong phone on the wrong plan and buying a phone we did not want.
Hi, Kurt! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
All calls were going into voice mail and it corrected itself while talking to your service person. Great service -- had Pure talk since I had 2 phones for $15.00 per month -- a long time!!! Thanks.
Thank you for being a long-time customer, Gene! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I switched from Pure Talk back to Verizon because I traveled out of the country three times, Mexico and Canada, and I spoke to somebody with pure talk each time and still had problems getting emails, texts, or phone calls. This was all within one year. I did not realize you pinged off the AT&T tower, so when I’m home, I still had issues.
Hi, Connie! We're sorry to hear you experienced issues with international roaming. Please accept our apologies for the inconvenience this caused. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Why does it sometimes take 2 to 3 days for my voicemails to be accessible? Sometimes I can get them right away and sometimes it takes 2 to 3 days before they show up. It’s very frustrating. Please reply. My wife’s voicemail has the same issue, and so does a couple of friends of mine that I referred to you. It seems inexcusable in this day and age that we would not be able to get our voicemails as soon as they come in. That seems like it would be a software problem on your end.
Hi, Ron! We're sorry to hear you are experiencing delays with your voicemails. Please accept our apologies for the inconvenience this has caused. Your voicemail feature may need to be reset. To do this, log into your portal at www.puretalk.com/account/login, select the Plan tab, choose your line from the drop-down menu, and select Reset Voicemail. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Happy with the local service and the cost. Verizon was twice the expense and half the coverage here. Glad I switched. Service quality somewhat poor when my wife calls from LA. Broke up at times. Overall very satisfied.
Hi, Ken! It's fantastic to hear you're receiving great coverage in your area and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Called your 800#, spoke with Fred, who said my credit card would not accept Nov billing. Gave him renewed card info; he updated my account - problem solved! Fred was friendly, very professional and offered to help me access and navigate my account. Very refreshing! He represents your company well.
Hello, Jean! It's fantastic to know our support agent, Fred, assisted you with updating your payment card and provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with him and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Very satisfied with this service, only wishes that New phones purchased through Pure Talk would have more of a selection of Samsung phones. It would be convenient to buy phones and Sim cards from 1 place other than shopping from Amazon for phones and your business a sim card. Nuff said!
Hi, Walter! We're happy to hear you're enjoying your PureTalk service. We're always working to improve our phone selection to make it easier to be a PureTalk customer. Please check back to our website soon! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The PureTalk phone service has been stellar compared to Sprint/T-Mobile. Great reception. No dropped calls. No hidden fees for add-ons. In fact, PureTalk raised my data volume but didn't raise my rate. I'm getting twice the usage at the same price as before. I use my Galaxy A52 5G phone primarily for calls, picture taking and text messaging with photos. However, my ladyfriend was constantly using my phone to web-search or call out because with her phone(?) or provider (T-Mobile), she couldn't web-search, or even conduct business phone calls because of break-ups, poor connections, lousy audio -(Can you hear me, now?!) No Problems with PureTalk. 2 Thumbs up. =)
Wow, Richard! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I switched from ATT to Pure Talk three years ago and I have had no issues at all. I was skeptical at first because the cost savings was about half. I figured if I had problems I could go back with ATT. I’ve been completely satisfied with Pure Talk regarding customer service (you to talk to a real person, THANK YOU!). The phone service has been great, I’ve never had an issue with making calls or texting. I’m completely satisfied.
Thank you for being a long-time customer, Steve! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We were with Verizon for decades and switched to PureTalk a couple of years ago. Our only regret is that we didn't do it sooner. We have seen absolutely no issues, no problems, no reduction in service, whatsoever. The only change? About $80 in savings each month! We have recommended it to several family members and friends and will continue to do so!
Thank you for switching to PureTalk, Dottie! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Called in with granddaughter in truck with me and her fone and had them set up my Google on my fone, and it took no time at all....Helped that the 19 yr old did the instructions from y'all, she understood the agent and they got thru it very quickly. Also gave us instructions for her to set up her voice mail and everything worked great....Thanks for the help and thanks for the service.
Hi, Ruth! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Seamless transition from national carrier to Pure Talk. No issues with coverage, texting, or voicemail. Customer service is very responsive. Very happy with the savings. Pure Talk continues to make upgrades to their offerings beyond just cellular service. Have recommended the company to many friends. I’m a happy and satisfied customer.
Hello, Jim! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Ever since I switched to Pure Talk, I have been completely satisfied with the service we get. I switched from another carrier and my bill went down more than 50% and I get better service than I did with **&*. I highly recommend Pure Talk to people every chance I get.
Hello, Gary! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We changed from AT&T about 3 years ago, and our bill dropped from $164 to $53 per month! Great cell service for a very fair price. We have never had problems with dropped calls, even when traveling around the country. We always recommend Pure Talk to anyone who asks! I love that now I can also connect my Apple Watch!!
Thank you for being a long-time customer, Karen! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When attempting to initiate or add my new phone that I purchased from you, the website kept making me start over after I put in the SIM card. I finally got it to work. (It could be me, but I followed directions carefully.).
Hi, Margaret! Although we're sorry to hear you experienced issues with activating your device, we're glad that you were able to resolve it. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've had Pure Talk for a year. Had two very bad periods when callers could not hear me or sometimes only every other word. Problem is only at home or near home. I made two tries to work with Pure Talk tech support on this with little improvement. I was just about to switch from Pure Talk when it got better. We'll see.
Hi, Douglas! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I called to ask a question regarding selecting a carrier for the mobile hot spot and the person I spoke with was rude and unhelpful. She began by informing me what her first name was but that she wanted to be called "Tennille." What the hell is that all about?! Just say your name is Tennille. Very disappointing service.
Oh no, Kathleen! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've been with PureTalk USA for many years, and love the service. Had to purchase a 5G phone and it is a joke. Every key I hit stutters. Not too bad for making calls because if I hit the 77777 button once, I can delete the extra four 7s before I hit the next number, which, in turn stutters and I have to delete the extra digits. There is no way to enter numbers on a call.... It's a nightmare.
Hi, Pamela! We're sorry to hear you're experiencing issues with your device. Please accept our apologies for this inconvenience. We recommend contacting the device manufacturer for troubleshooting steps to resolve the issue with your keypad. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The best phone company I've ever had. Several times I have needed assistance and your staff has been terrific every time. I love that every month you text me a "thank- you confirmation of payment. No other company that I have auto payment with does that. Thanks for the extra gigabyte at no charge.
Hi, William! We're thrilled to hear you're enjoying your service and receiving great customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The lady who helped me understand the increase and time on my bill, was very helpful and enjoyable to talk to. We had numerous blocks because of my lack of knowledge about computers and cells but we laughed our way through it. Excellent experience.
Hello, Anna! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We are absolutely pleased with our experience and service with Puretalk. We’ve never experienced any service issues or dropped calls. We travel in an RV and have had great connections while traveling. We have recommended switching to several friends and family who have had issues with the “big” cellular services such as pricing, lost calls and just plain poor customer service.
Hello, Bob! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Very pleased with service. Only one request: make service compatible with Apple Watch. I must pair my watch with a phone so with this function, I'd move all my numbers to Pure Talk. Right now I get very good connections wherever I am located. Just as strong as the signal from AT&T.
Hi, James! We now offer service for Apple Watches! To learn more, you may visit our website at https://www.puretalk.com/apple-watch-support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I had a question regarding signal strength and I had to diagnose the issue myself due to excessive wait time on the phone. This was the first time I tried to get support from PureTalk and I was really disappointed.
Hello, JR! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. While our Customer Service team is always happy to assist you by phone, you can email us using our Contact Form at https://www.puretalk.com/contact and via social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I have been so very happy with my service and the support people....There have been no problems with dead spaces....The savings have been great also and I feel like you employ some of the nicest people! The transition from my old service went very smoothly...The few glitches were my issues but your wonderful staff helped me resolve them in no time at all. My sister changed to your service also and said that she is also so very happy ....
Hi, Mary! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am very happy that I changed my service to Puretalk. The service is great. I have never had a loss of service or a dropped call. As good as service of the big phone companies and I pay a lot less. For any questions I have had to ask I received prompt service and good information. I am very happy with my change to Puretalk.
Thank you for switching to PureTalk, Patricia! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
So first of all, I called my visa card number, they are now issuing me a new card. So I use the different charge card and when my new. I will call you with the new number when I received the card. Thank you. The young man I spoke with took good very care of me. I am very happy with Pure Talk.
Hi, Dottie! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Once you receive your new card, you may update your payment method by contacting Customer Service or through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab and choose Change Autopay. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I wish that we had unlimited data like the major phone companies have for around $30.00 or home based internet service. Other companies offer this service and I think that you should offer it also. Also, I would like to see deals too on a new phone if I trade in my old phone.
Hello, Joseph! Currently, we offer two plans with unlimited data: the $55 Unlimited Talk, Text & Data with 20GB Hotspot plan and the $65 Unlimited Talk, Text & Data with 30GB Hotspot plan. You may order a new device and trade in your device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I switched to PureTalk a couple months ago. I had AT&T for almost 25 years. With PureTalk, my bill was cut in more than half! The service is so great and the people there really care and want to help. Not to mention all of the incredible work they do for our Veterans. I love knowing my money is going to a company that represents my values. They have a customer for life. (Thank you, Jesse **!)
Thank you for switching to PureTalk, Justin! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Sometimes when I am talking on the phone, the sound is staticky, and hard to understand. The sounds seem broken up and is hard to decipher. Almost like the snow on a television. Other times the sound is much better. It can be very frustrating to try talking when it is staticky.
Hello, Wayne! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Switching was easy. I'm planning on switching the rest of my tribe once their phones are paid off. The reception is just as good as what I had with Verizon at 30% the cost! Epic!!! I highly recommend PureTalk to everyone. Can't wait to get the rest of the family switched over.
Thank you for switching to PureTalk, Tracy! It's fantastic to hear you're receiving great coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Phone service is as good and maybe even better than I was getting thru AT&T. Have not had to call customer service but they were very nice when I signed up. I like that the price does not change. It makes it so much easier to plan a budget. I do not like these surveys, I usually don't do them.
Hi, Nancy! We're excited to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
My wife and I are regularly in the nearby small town of Damascus Virginia and PureTalk’s coverage is very weak here. U.S. Route 58 runs through town and I would expect PureTalk to have a stronger cell signal. Unless this improves, we are likely to return to Verizon. The savings are not significant enough to put up with such a weak cell signal.
Hi, Kevin! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Pure Talk was a good value initially. Now, in 2023, there are a number of different options that are a better deal than what I have right now with Pure Talk. Other carriers are offering significantly cheaper plans that include unlimited mobile data. Since Pure Talk doesn't proactively bring existing customers plans more in line with other carriers, I'm considering switching.
Hi, Jason! We completely understand the need to get the best value for your money. Please let us know if you have any questions or concerns regarding your monthly billing. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The tech support has been amazing. We went thru both phones completely and made many changes. Unfortunately the issue still pops up, especially on my wife's phone. I'll call back at a convenient time in the future. Thanks for all your help and understanding. You support team is amazing and talking to a live person is a huge bonus.
Hello, Kenneth! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Courteous and professional personnel. Easy to deal and talk with your personnel.Always ready to assist with any issues that may arrive. We switched to Pure Talk from another carrier for better rates and their support of the members that serve this country (current and veterans).. Keep up the good work.
Thank you for switching to PureTalk, Fred! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When we switched over to Pure Talk, our bill from AT&T was $160 for 2 phones. Pure Talk lowered it to about $48 for 2 phones and the service is identical. I had trouble on getting 1 phone switched but customer service and Tech support were outstanding. They stuck with me till we got it fixed.
David
Thank you for switching to PureTalk, David! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
So far it has been good with Pure Talk. As you know your customer can not be truly rated until there is a problem and how it is resolved. But for now, it is excellent and I’m recommending to other people to try. The transfer from my former provider to Pure Talk was very smooth and did not have any noticeable diminish to my service.
Hi, William! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We are satisfied because of the price however, one of our phones has to be in a certain location for reception and we have some dropped calls. Reception is not that good overall. Sometimes you have to set the phone in a certain position so that you don't lose a call. Caller sometimes cannot hear us that well. We bought a generic booster but it does very little. I'm thinking about trashing it. I think the system would work fine if we could get some kind of antenna installed that is made specifically for the Pure Talk Phones.
Hello, Gary! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com