PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 30, 2023
Most times when connected through a link, I get a low data mode, which often inhibits internet usage ability. This is a serious drawback to the PureTalk experience, when compared to other service providers. This would prevent me from recommending Pure Talk to others. Most times when connected through a link, I get a low data mode, which often inhibits internet usage ability. This is a serious drawback to the PureTalk experience, when compared to other service providers. This would prevent me from recommending Puretalk to others.
Hi, Mark! We're sorry to hear that you're experiencing data issues. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
We have been using Pure Talk for several years and have been very pleased with the price and the service. On occasion when we needed to contact customer service they were easy to reach and always were helpful and friendly. We hope to continue to use Pure Talk in the future!
Thank you for being a long-time customer, Pam! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Young lady that helped me was very courteous. She talk me through it step by step Until finally, I got my data set up on my phone! I couldn't have asked for better help! I have recommended your phone service to many people. I don't know who has signed up with you but I have given them their phone number!
Hi, Susanne! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I was skeptical of switching my cell service at first. The biggest reason for switching was the monthly fee. Instead of paying $100 for one phone, now I pay it for 4 phones for my family. My experience with Puretalk has been genuinely good. If a problem arises they have solved it quickly for me. I will and have referred Puretalk with family and friends.
Thank you for switching to PureTalk, Joshua! We're happy to hear you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Only giving discounts for new phones for new customers and not for loyal customers who have been with Pure Talk for over three years is not fair! You would think you would want to at least reward people who are paying every month. Plus I was denied getting a phone with no interest. My credit score is over 800!
Hi, Gary! At PureTalk, we love to offer our current customers the same offer we give to new customers! You can receive up to $250 off a new device as an existing customer by adding a new line of service to your account. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
She was so happy I recommended Pure Talk! She bought a new phone too. I was able to walk her through the process since she’s not very tech savvy. Your team also helped her too. The cost you can’t beat. I’ve never had a problem with the signal. Love the fact that this is a veteran run company.
Hi, Eileen! We're thrilled to hear you're enjoying your service and have recommended PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
You raised the bill with no notification and per our agreement it is an automatic withdrawal, you should have given me a heads up you were raising my rate. Thanks for the heads up, not! Other than that service is ok!
Hello, Patricia! We have not raised our monthly rates. However, beginning October 2023, PureTalk will charge a Recovery Fee for all customer transactions. Please accept our apologies for any inconvenience this has caused. The Recovery Fee is charged to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. It also incorporates a flat fee per transaction to cover additional administrative fees. A notification of the upcoming change was sent to your email on 10/02/23. To learn more, you may visit https://www.puretalk.com/terms. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Really grateful for PureTalk's terrific rates and services; looking forward to a phone upgrade, too! Biggest challenge is some "dead zones" around the San Diego area where I have no reception; was not a problem w/ my prior carrier, but I understand they are working to expand network coverage.... Overall it's been a good experience and I'm glad I don't have to support big corporate phone carriers anymore!
Hi, Elihu! It's fantastic to hear you're enjoying service and taking advantage of our affordable prices! Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The order process was easy and fast. When there was an issue, customer service helped me quickly and efficiently. They were polite and personable. The phones were ordered arrived quickly and were easy to set up. We have no complaints at this time and if we did, I am sure you will handle it promptly. It was an overall pleasant experience. Thank you.
Thank you for switching to PureTalk, Aimee! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I traveled to Canada for work. Prior to travel I contacted support and let them know that I needed to have data service to receive emails and texting. I paid an extra $10.00 for that and had service for the first 3 days out of 3 weeks doing business there. The $10 was only for 1Gig. I average 10 to 12 gig per month. I was not able to communicate with my work team. I called support and asked for another $10 to get another Gig. I never got the other Gig and was charged $10. Again I could not communicate with my work team. Very Sad and disappointed. I am still being charged the extra $10 per month.
Hi, Randy! We're sorry to hear about your experience with our international roaming service. Please accept our apologies if you received anything other than an optimal customer experience, as this is our top priority. We have reviewed your account and confirmed a recurring charge for international roaming was added to your line. You may remove this charge from future payments through your account portal at www.puretalk.com/account/login. After signing in, select the Add-Ons tab, choose Monthly Recurring for International Roaming, and select Remove Roaming Plan. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Love the great prices and service, even better than AT&T was before. Have never had a dropped call, coverage has been very good. The only complaint I have would be that the after you are a customer, you are treated the same as the big guys! Asked about a new phone and its cost is retail. I don't want a new Iphone 15, just a new SE. But you give them to new customers
Hello, Edward! We're happy to hear you're enjoying your PureTalk service. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
My husband & I have been with Pure Talk for more than a year. We love everything about Pure Talk! It was easy to purchase phones, install SIM card, and transfer all information from previous cell phone. We have had great coverage wherever we've been in the United States! And the price we pay is wonderful - worth every penny!
Phenomenal, Linda! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 30, 2023
I have been with PureTalk for many years and the service has been very reliable. I switched to PureTalk mainly because the cost was low. I live in a rural area and always have good reception. I can't think of anything else to say - PureTalk works reliably and the cost is reasonable.
Outstanding, Linda! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H
Reviewed Nov. 30, 2023
I have been with PURETALK for years and I don’t have any complaints. Service is great. Price is fair. If you ever need assistance, when you call PURETALK, you will be able to understand the customer service person. I highly recommend PURETALK! They have very affordable plans available. Go online and see what plans they have available. Make the switch to PURETALK. You won’t regret it.
Thank you for being a long-time customer, Doris! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Smart phone doesn’t work unless I have an internet connection. If your service can’t be improved I will be forced to change internet providers. The hotspot is useless without an internet connection. I’m thinking I’ll switch to another provider if this problem can’t be resolved.
Hello Brian! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. The mobile hotspot feature allows devices like tablets to connect to the internet using your PureTalk connection! Currently, the hotspot is guaranteed on iPhone 6s and above. Mobile hotspots may not function on all Android devices. Please contact our Technical Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 30, 2023
Most of my concerns revolve around my Iphone8 phone. I love the service I am receiving for such a low price and I haven't had any issues with the cellular service. Come to think of it I don't believe I've received any notifications regarding any system maintenance. I don't think I could find a better service for the same price or less so P L E A S E keep up the good work. I know you guys get a lot of Promotion from Sean Hannity and Clay & Buck, and it's for good reason!
Hi, Brian! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The only thing that would improve my relationship with PureTalk is for the company to add an app. Every other cellular phone service that I have used had an app. It makes accessing your account and information, paying bills, buying new devices, and communicating with the company so much easier.
Hi, Matt! Customers may access their account online at www.puretalk.com/account/login. We're always working to add new features and services that make it easier to be a PureTalk customer. Please check back to our website for future announcements regarding a PureTalk app. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
From day one it's been easy to use website from phone ordering to usage and then it's account access and billing set-up plus easy to read billing history. Also appreciate no additional charges for data upgrades that have occurred under the same package. Customer service for any issues has also been pleasant.
Hi, Elizabeth! It's fantastic to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
We were told to try turn off the phone and then to do a total reset of the phone before the Sim card would be replaced. We did all these steps and the Sim card was Fedexed to us. When we put it in the phone and could not get it set. We called PureTalk to getting it activated and they got it done. This whole process took about 10 days.
Hi, Jason! We're sorry to hear about your experience while troubleshooting your service issue. Please accept our apologies for the delay and for the inconvenience this has caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Sometimes callers say they can't hear me. Then I usually reboot to find a better tower. I think if I lived in a larger city it would be better. Overall good experience. I should add that I have been using Pure Talk for several years and Will keep using it in the future. Give it a try and see if it works for you. I'm sure it would be dependent on your home location and the areas you frequent often.
Hello, Kirk! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Overall very good. I can live with the reduced support hours because almost everything just works. The items that have some issues. 1) I keep losing my busy/no answer call forwarding to my Google Voice number. 2) Hotspot rarely works now that you categorize it differently. When I started with you years ago it just worked all the time.
Hi, Marcus! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Overall, I have had no issues with your phone service. As I have a standard Flip phone, calling and texting works like it should. And yes, I already have recommended it to others. Thanks for such good service at very reasonable cost. What more can I say? My former carrier, Verizon, keeps begging me to return. Not a chance!
Hello, Russell! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
A lot of times I have a lack of antenna in and out of some buildings and a certain areas more than what I would like. Also there are times when I will not get a voicemail until a day later. Overall I love the package and the opportunity. I just would like to get better a signal and less drop offs.
Hi, Ray! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Pure Talk provides excellent phone service, customer service and all for a very reasonable price. I rarely have an issue with calls, text or even apps. Your customer service reps are the best, so helpful and very kind. Also the switch over from my old service was so easy even I could handle it without any problems.
Hello, Wendy! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Great job! Great product!! Great people!!! I appreciate the added data allowed on a monthly basis to 3 gig. I would like to get a military discount if possible since I'm retired Air Force. Please continue to provide quality service. Thanks.
Thank you for your service, James! It's wonderful to hear you're enjoying your PureTalk service. To receive our 15% Military Discount, please send a copy of your DD214 form, VA ID card, or a state driver’s license showing veteran status to us.military@puretalkusa.com. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Very happy! Reception better than old, established carrier I was with before. I was with Verizon and all though good, were expensive comparatively. Love the very fair costs. Prices are very good! Customer service, when needed, was fast and efficient! Nothing but good to say! Surely would recommend them to anyone! Do your research!!!
Hello, Robert! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Excellent service and customer service. I switched from the v copy and the voice quality is actually better. I also have not experienced any dropped calls. My wife and I both are very happy with the value of Puretalk! The fact that you are vet owned is a big win! :)
Fantastic, Ralph! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 30, 2023
Everyone is nice when speaking to them but had to connect with them multiple times to try and solve text coming in and going out properly. I think once I bought a new sim card the issues seemed resolved themselves once everything was in my phone correctly but it was frustrating several weeks.
Hi, Tasha! We're sorry to hear you had to contact our Support Team several times to resolve your texting issue. Please accept our apologies for the inconvenience this caused. Our goal is to provide one-call resolution with minimal transfers. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
We have found Pure Talk to be as reliable as any other service we have had over the years. Excellent phone connections and WiFi connections. Our monthly phone service is costing only 1/3 of what it used to cost plus we no longer pay for extras that our former company was charging us for which we did not use. We also like that we are no longer contributing the liberal agenda.
Hello, Gary! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I had to call three times and speak to three people before the problem was solved. It was an easy fix but the first two didn't know what to do. The first took me through steps that made sense but it didn't fix the problem. The second person did almost the same thing with the same result. The third person figured it out. My wifi calling had to be turned off in order for the reset to work.
Hi, Kenton! We're sorry to hear you had to contact our Support Team multiple times to resolve your issue. Please accept our apologies for the inconvenience this caused. Our goal is to provide one-call resolution with minimal transfers. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I could not have found a better quality Cell phone provider ever, in Integrity, Honesty, Affordability, and Excellent connection. I was listening to a radio program and they had mentioned Pure Talk. It was so easy for me to switch from another provider that I was using for over 10 years. It was definitely time for me to change, change is good. The rest history. Excellent in all aspects of being a Veteran Created Cell phone provider. Blessings, to All for many years to come!! Thank you!!
Thank you for switching to PureTalk, Myra! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The only reason I stay with Puretalk is because you support AMAC rather than AARP. I had better coverage experience with Consumer but they support AARP so I quit them. Also had better coverage with Lively but I moved to Puretalk because of your support for veterans and AMAC.
Hi, Gary! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
When I switched from my old carrier to Pure Talk I saved $100 per month. I have never had any service issues and the few times I have called everyone’s has been polite, professional and knowledgeable. Thanks for providing what you promise! You are a great American company and I am happy to be one of your happy customers.
Thank you for switching to PureTalk, Mary! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I've been happy with my phone service. I have not tried yet the new ability to use calling Mexico. Before my phone would not work once I crossed the border into Mexico nor could I call someone who was in Mexico. I will soon be traveling to Mexico so I'll find out if it works then.
Hi, Richard! We're happy to hear you're enjoying your PureTalk service. To learn more about our international roaming service, you may visit our website at https://www.puretalk.com/international-roaming. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Signal isn't the best, People often say they get voice-mail with out it ringing, and I drop calls.. I try wifi calling in my home but not sure that works. I do like US customer service.. Also wish there were better phones with more incentives, also a little better pricing for unlimited and other plans with data
Hi, Shari! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The reception seems to be better than our previous carrier. My phone works great at our remote cabin in Colorado! Reasonable rates without slowing down after a certain point during the month (unlimited plan?). The hotspot seems to work quite well when we are at our cabin, also.
Hi, Mary! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
It’s been GREAT! Customer service is always and easily available to answer questions and troubleshoot. Initial monthly fee for plan has never changed—they even added 5 extra data bonus gbs no extra charge (I pay for 10, receive 15 every month).
Hello, Lorin! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I left my big name brand cellular provider some years ago and switched to PureTalk. I never looked back! I have the same coverage as I did previously, but pay significantly less. My payments are now half of what they used to be before. I've also had good experiences when I've had to call customer service to utilize my protection plan. I highly recommend this company!
Thank you for switching to PureTalk, Kasey! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I wanted to delete readout mode. Tech support at Pure Talk was not able to do it and suggested for me to call the manufacturer. They emailed me instructions which I could not figure out but my neighbor was successful and the readout mode is finally off. Why wasn't I warned about such a irritating readout mode in the first place.
Hi, Nick! We're sorry to hear our Technical Support team was unable to assist you with disabling the reading mode feature. Please accept our apologies for any inconvenience this has caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Tried to add a line for our 14 year old grandson. Customer service would not honor the $10.00 add on. It was not a very good experience. A supervisor called me back and never worked it out. We gave up with PureTalk and got him one thru ATT. We were very frustrated and my wife and I continue to use Puretalk.
Hi, Stan! We're sorry to hear you were unable to add a line with our $10 AMAC plan. Please accept our apologies for this inconvenience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I'm a loyal PureTalk customer for over a year; two lines including my spouse. We switched from AT&T and are saving 50% per month. Where is our Black Friday deal? I have an eight-year-old Samsung Galaxy J7 that is nearing its end of life. The memory is almost maxed out and the battery requires charging every night, sometimes more often. I would love an equivalent new phone for a really low monthly cost.
Hi, Mark! At PureTalk, we love to offer our current customers the same offer we give to new customers! You can receive the free Moto or Instant Phone Discount as an existing customer by adding a new line of service to your account! You may add a new line and device through your account portal at www.puretalk.com/account/login. After signing in, select the Plan tab. To order a device for your current line, select the Replacement tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have wanted to send you all a note many times since becoming a customer. The service is GREAT and the cost is AMAZING. Mine is less than half, but as a single, retired Gammie, it helps bunches. THANK YOU for providing this for so many. I would be privileged to endorse you anywhere, anytime. I used AT&T longer than anyone else as I started out with an analog phone over 30 yrs. ago -- Before the 'flip' phone. HaHa! Also, tried TracFone to save and then Verizon. You are the best!!!! May the Christmas season be EXTRA blessed for each of you dear ones at PureTalk..
Wow, Kathryn! It's wonderful to hear you're enjoying your PureTalk service and our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! Happy Holidays! - A.M.
Reviewed Nov. 29, 2023
I called interested in getting new phones and imagine my surprise when I realized you are like all the other phone companies. Charge existing customers more than new customers. I was put on hold so the CSR could find out I would have to sign a new contract and the only way to get new phones was to finance them through a certain company. We didn’t have an option to purchase outright. I guess we will be looking for a new cellular phone provider!
Hi, Tracy! We're sorry to hear about your experience with purchasing a new device. Please accept our apologies regarding discounted pricing not currently being available for existing lines of service. Current customers may finance or purchase a new device through their account portal at www.puretalk.com/account/login. After signing in, select the Replacement tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I am very glad for the PureTalk service. I have only experienced solid connectivity, easy payments, and a decent phone. Too bad for me that I didn't make the switch to PureTalk sooner. As for Customer Service, I prefer a human voice over site searching; however, I like PureTalk competitive prices better. Thank you.
Hi, Aron! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I bought my phone and service from Pure Talk. I've been pleased from the beginning. They helped me set it up properly. Only thing I wish is that my voice mail number could be shorter, so that I could remember it. I won't ever be switching, and appreciate a Veteran owned company. Grant.
Hello, Grant! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am very pleased with the service that PureTalk provides. From the first use until now the company has been customer friendly. Seems like every few months they are upping the provided services. Thank you for being an American based company, and this includes customer support. I hope to use PureTalk for the foreseeable future.
Hello, William! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I left Verizon because they give to terrorist organizations; however I do not have any coverage at my new home. The people who have Verizon there have coverage. I was told that there would be coverage at my new home at zip 58361 by you Puretalk. I am thinking about going back to Verizon because I have no coverage, only can do wi-fi calls sometimes.
Hi, Marc! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Adding a new line to my plan it was easy. I called in to do it because I was bringing an old phone, wanted to know it would work on the network. Like the plans offered. Just wished Hot spot could be denied to make plan cheaper. I will never do that. FEDEX order delays has slowed my order.
Hi, Troy! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am no longer a customer. You took away hot spot without my knowledge and the first time I needed it that's how I found out. So I went bye bye. I guess that's a problem when you have paperless billing and everything is on the computer.
Hello, Brian! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Great news! We have added the hotspot feature to all our standard unlimited talk and text plans. We hope you consider PureTalk for any future cellular service needs. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
PureTalk reneged on agreements made prior to switching from Verizon. PureTalk uses AT&T towers and is for all tense and purposes a subsidiary of AT&T in as much as PureTalk has to get authorization from AT&T before they can offer anything. Every time I have talked with a supervisor it has been a *hit show, one such supervisor told me to go pound sand, then hung up on me. When I asked for a copy of our recorded conversation I was told no. They then kept me captive for two years. ABSOLUTELY NO COMPLAINT HAS EVER BEEN RESOLVED. Some lower level techs have tried but in every case some manager has thwarted them. AT&T has a pretty poor footprint here and since PureTalk is in as much as a part of AT&T they have a poor coverage here too
Hello, Wayne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Internet Speed was not good, not compared to my previous provider. Wish it was since I really do not like the provider and what they stand for. Also we purchased a "Mexico call " program while we went on vacation that did not work at all. We had purchased it so we could keep an eye on our business while we were gone.
Hi, Fred! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I have had trouble calling between here (Rio Rancho NM) and Safford AZ. The two times I tried, I got a fast busy. It happened in October of this year. Have not had a reason to call since that time, Thanks.
Hello, Brian! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Unbelievable price for excellent coverage! I have only had good experiences with the customer service department. I wish more knew about the price you can pay for cell phone service! We have saved hundreds of dollars so far. It has been such a blessing for our family. Thank you PureTalk!
Hello, Scott! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When I switched over a few months ago, the customer service was impressive. They made the switch easy and the phone service has been very good as well. I made a trip to Las Vegas and never had any issues with the service (lack of connections). Looking forward to many years of of this business relationship. Well done.
Thank you for switching to PureTalk, Charles! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
So far, I have had a great experience using your company. Never had any issues with setup, service, customer support. Good Job! Phone has always worked, easy to setup a phone you already have. Billing is on time and consistent. Thanks, Thanks, and Thanks.
Hi, John! It's fantastic to hear you're receiving excellent coverage and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
My wife and I have had Puretalk for several years and is without a doubt the best we’ve ever had. Great customer service. By far the best value. Also we travel across the country and never had an issue. Highly recommend to all. Easy billing and excellent for families. Money saver for sure!
Thank you for being a long-time customer, Shayne! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I ordered my new phone and began the process of porting my work number over. You can see the history on my account of my calls to check on the progress. All of a sudden the total amount of my phone was charged- with NO communication to me. The reason was because my phone has not been activated in the 30 days- but I had been actively waiting on my number to port over and you can see all this in the history. I will NEVER AGAIN BE A PURE TALK CUSTOMER. The supervising customer representative that last talked with me on the phone was HORRIBLE! She should never work with people. Her personality was rude and not helpful. Again- neither I nor any of my friends and family will EVER be a PureTalk customer. I have put it out on social media how horrible your customer service is and will continue to do so. I am so extremely disappointed and have been e been treated with such rudeness. If I could give a zero star I would.
Hello, Jane! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
After several years as a PureTalk customer, suddenly PT required me to establish a 8 - 9 digit password to access voice-mail. I've never had to do that ever. PT insisted that this was a requirement, but my wife (on the same account) has never been required to establish a p/w???? Inputting a p/w while driving is very inconvenient and A SAFETY HAZARD. Also, I note that you give free phones to new customers, but nothing for your long time loyal customers. That hurts! On the positive, coverage and signals are good almost always.
Thank you for being a long-time customer, Robert! To remove your voicemail password, access your voicemail by pressing and holding one or dialing your mobile phone number. Then, in the Main Menu, press 4 for Personal Options > press 2 for Administrative Options > press 1 for Password Options > Press 2 to Turn Password On or Off. At PureTalk, we love to offer our current customers the same offer we give to new customers! You can receive the free Moto as an existing customer by adding a new line of service to your account! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Not happy with the way, it was worded when I first heard what the coverage was unlimited, except for the data, very deceiving, after you use all your data, it slows down, but it may as well shut off completely, 'cause, it just stems there and spins, would not recommend this to anyone, 'cause there is already plans that cover the unlimited plus data for about $40. So why would I want to tell them about something, when I know, they already have a better plan..
Hi, Roger! We're sorry to hear you are unhappy with your service. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Well so far no problems. Did have better luck with Galaxy cell phone camping than getting coverage with our iPhones,,,14 & 11. Also we're able to access YouTube better with the Galaxy. Haven't had any dropped calls in our immediate area. One nice thing is my company, since we use my cell for some company texts, will reimburse me my part of our bill.
Hello, Martin! We're happy to hear you're enjoying your PureTalk service. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
This is my first foray into the smart phone realm. From the beginning, providing a great deal of information to help me make sure I didn't make a costly decision, PURETALK staff were patient and informed! The phone offer at the time could not be beat. (BluG40-$79) After a few weeks of studying the data I compiled I took the leap (2 lines $40). Account setup was a breeze. I am totally pleased with everything!!
Thank you for switching to PureTalk, David! We're thrilled to hear you're enjoying your service and received excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have trouble finding anyone near me to visit with when I have questions, such as, how do I get a new phone, how do I get more data, and how much is it, what is the nearest physical location of Pure Talk near me?? How do I contact Pure Talk's help desk, IT support or whatever it’s called?
Hi, Charles! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I am extremely dissatisfied with the Tech service I received. I always seem to be in need of tech service and never receive the help I require. That is all I can say at the moment. I shall repeat what I wrote: I always seem to be in need of tech service and never receive the help I require.
Hello, Jon! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
The 2 stars are because the phones do have service 85% of the time. I switched from Verizon. PureTalk prices are good. And that is the ONLY reason I'm staying with them. Plus I'm afraid if I try to switch their horrible unknowable customer service rep that started 2 hours ago will screw something up. I swear they only have 2 employees working part time lol.
Hello, Jeremiah! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the Pure Talk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Updated on 03/12/2024: CSR was very helpful. Got me the info that I needed. It is unfortunate that I will be leaving Pure Talk but with the restrictions that are placed on the number of recipients allowed in a group text (max of 10), I have no choice. I think it is ludicrous to put such a restriction on an account.
Original Review: Very happy to be saving as much money as I am vice Verizon. BUT....I am thinking about switching back for two reasons. One, I am limited to a max of 10 recipients for texts and I have two groups that have more than that. Two, Pure Talk has not been able to resolve the issue of data when my wife is using her tablet when we travel.
Hi, Todd! Although we're happy to hear you're saving money on your monthly bill, we're sorry your service does not meet your expectations. Currently, we only support group messages of up to 10 recipients. Please accept our apologies for this inconvenience. Regarding your data issue, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
My daughter and I are extremely happy to be with Pure Talk. I will recommend this company to anyone seeking a cell phone provider. I am greatly appreciative of your extraordinary customer service team, because they made the transition from my last provider to Pure Talk easy and stress free.
Hi, Noel! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I need a new phone. However I tried to get one that I liked but found out the sale prices were only for new customers. Seems like you would offer the same price to current customers if we are so important to you. I don’t want to change but I may have to so I can get a new phone because mine is having problems.
Hi, Teresa! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Still using the same iPhone. Only noticed a slight decrease in speed when accessing web-apps. But, worth it for our monthly savings. Customer service is an upgrade and cell phone reception seems to be the same as my previous carrier. Not interested in returning to a major carrier as PureTalk appears to value me as a customer and I appreciate the value they provide me.
Hi, Peter! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
PureTalk NEVER divulged that Android phones they sell will not work as a hotspot. Now I am locked into over 2 years with a crappy phone they misrepresented and sold me. Having hotspot capability is VERY important and part of why I switched carriers. As soon as I can I am taking the loss on this contract phone and going to another carrier.
Hello, Teresa! We're sorry to hear you cannot utilize hotspot on your Android phone. Currently, we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. Please accept our sincere apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I'm happy with PureTalk. I did get charged five dollars for a late fee, when my bank card expired and Puretalk didn't receive payment. I tried to explain to the customer rep but she was unfriendly to me and would not listen. I always pay on time other than that time, which I wasn't aware - but will be from now on.
Hello, Rose! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We do not charge late fees for monthly billing. However, manual payments submitted outside of Autopay will incur a $5 transaction fee. To avoid this fee, customers may enroll in Autopay and ensure their payment card on file is up-to-date through their account portal at www.puretalk.com/account/login. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Please look at the Puretalk webpage and see using a VERY light gray font color against the white background --- makes it very hard to read and worse on a sunny day. Next... I need to replace my phone (battery issue iphone 8). I want an iPhone SE... It sucks new customers get a deal but existing loyal customers pay full price.... Just saying.
Hi, Fred! We appreciate your feedback regarding our website. We will share this with our leadership team. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I have been very happy with my Pure Talk experience. I have recommended it to others as well. I did not find it easy to switch over but I think it was more Verizon than Pure Talk. I haven't had the need for customer service but do question what Pure Talk supports with your money? Patriot Mobile says they are the Only Christian based phone co. Are they right? Are you not?
Hi, Mary! We're happy to hear you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Subject pretty much says it all. It was easy to switch over from Verizon. Nothing to complain. Much better I believe than going through the bigger companies like Verizon and such. Bill amount has stayed the same over the three years I've been with them.
Thank you for switching to PureTalk, Brian! We're thrilled to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am very happy with Pure Talk. The price and quality of service are excellent. Your personnel were very helpful during conversion from Verizon. Your help line is very, very, helpful. My wife has occasionally needed help and you provided it very patiently. I'm very pleased to recommend Pure Talk to my friends. Thanks.
Hello, Timothy! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
She told me to go to Puretalk.com. I’m already a customer, so if I get one through you, I’ll have to pay more than a new customer!!! That doesn’t seem fair to your customers!!! I couldn’t figure out how to get to where I could purchase one. I text to ask for help in purchasing a new phone!!
Hello, Jean! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
This is the company I have wanted to be with for several years. Had heard the radio commercials for quite awhile. In August with the need for an improved phone I made the switch. Very pleased with the ease to make the switch. As a veteran I am with a veteran owned company - yeah.
Thank you for switching to PureTalk and for serving our country, John! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I've been a Puretalk customer for several years now. I've found their coverage to be just as reliable as the mainstream cellular companies and their customer service to be much better. The one time I called with a technical support question, it was resolved quickly and by a knowledgeable agent. I can't ask for anything better at this point. I believe Puretalk to be a great value.
Thank you for being a long-time customer, Stephen! We're thrilled to hear you're enjoying your service and receiving great coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I changed to Pure Talk a year ago. it was like I never changed. The service for my cell phone is excellent. There are occasional hiccoughs. But not enough to get frustrated or angry. It feels like I never left AT&T, same excellent service. I love Pure Talks rates and the bill notification. Uncomplicated and easy.
Hello, Lynn! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Three years ago I sent an email to us.military@puretalk.com with my DD214 attached and to date, still have not received a military discount on my account. I called in mid Nov 23 and resent the email with no contact from Puretalk to discuss. This is not how a military friendly company should operate.
Hello Robert! Thank you for your service! We regret to hear your DD214 has yet to be received. Please email a copy of the document to us.military@puretalkusa.com. Once the email is received, the 15% Military Discount will be applied to your account. Please let us know if you have any additional questions or concerns. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
We really appreciate PureTalk. As seniors this economy is severely hurting our budget, but thanks to Pure Talk our phone bill is so much better. Thanks for everything. ❣️We were paying so much more and always worried about going over our limit. It's a relief not to have to worry.
Hello, Patricia! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The service is mostly good. The main issue I have is... my partner is on AT&T. I'm on PureTalk. Our home has a Blink camera setup. My partner's phone gets instant alerts. Mine can take up to 2 hours. This includes the doorbell alert, with me standing at the door itself. I've had several people come to the door, ring the Blink doorbell, and I get a delayed alert, up to 2 hours later!!! It's so frustrating. Sure, the PureTalk piggy-backs on AT&T lines, but the delay in transferring the alert is so long, as to make my security camera system useless. I've called in the past, and spoken to technicians at Blink. They had me reset my phone system... twice! And the results are the same... delayed alerts. So very frustrating.
Hi, Glenn! We're sorry to hear that you're experiencing service issues. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
My phone is fine on WiFi. When I’m out and about. It sucks. I can’t even see my security camera alerts. Text messages are slow. Even when my data is fresh. It’s too slow. So probably will go back to ATT. It’s a plan I get it. It I can’t even see if somebody is. Reading into my house or answer the Ring door bell.
Hello, Jerry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I use "Firefox" as a browser. I can't access my account anymore via the internet. It is very frustrating as I'm having some issues with my wife's phone and cannot troubleshoot over the internet. Thank you.
Hi, Chet! We're sorry to hear you cannot access your account online. We recommend clearing your web browser's cache. If the problem continues, try using a different browser. If you cannot log into your account, select the Forgot Password option on the login page. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Love the experience. Great price and great service. Thanks! I could say more but it's all good. Hope you're having a good day. I am. Love your service!!!! I am out of time but I am very happy with your service. I'm happy!
Hi, Tim! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I find the signal strength lacking. Slow responses and generally slow compared to my previous Verizon coverage. When you said a few seconds I was not expecting to have to present an essay or dissertation as my issue is covered in my first 2 sentences. Can you do anything to make coverage in my area better?
Hi, Steve! We're sorry to hear that you're experiencing service issues in your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The product itself is sufficient but customer service is below average for most inquiries. Canned email responses to online questions and inability to contact via phone queue is horrifying. I’ve asked on several occasions to have my DATA use reviewed and possible change to plan if data unused each month. Still waiting on response. Currently looking for new cellular carrier even if higher cost due to service issues.
Hello, Sandi! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. While our Customer Service team is always happy to assist you by phone, you can email us using our Contact Form at https://www.puretalk.com/contact and via social media sites Facebook, Instagram, and Twitter for live chat. Keep in mind you can view data usage and change your plan within your Account Portal. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I've never had a problem with any aspect of Pure Talk service. The people I've talked to have always been helpful and very kind. Love the lower cost than Verizon! Never a problem with calls dropping and reception is great! I wish I had switched to them sooner! They also support issues that are important to me.
Hello, Sherrill! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Poor web access nearly anywhere in town. Phone will show 4 bars but will not access the web or if do get a response, very slow response time. Telephone weak inside buildings. Overall, not pleased with PureTalk. Even the price isn't that much better than some competitors and I can't figure out how to discontinue the phone protection insurance. May return to ATT or seek an alternative.
Hi, Todd! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Same service as prior provider, at a much lower cost, and with excellent customer service. I would highly recommend this provider to anyone. Keep up the good service and communications. I appreciate the reminder when monthly charges are due. Ads on TV are low pressure but portray a good message about change. The change was much easier than I expected as a low technology person.
Hello, Pete! It's fantastic to hear you're receiving great coverage and customer support while also saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been a Pure Talk customer for several years and have found the service to everything that my former service provided but at a much lower cost. In addition the customer service has been always very accessible and courteous. I wouldn’t hesitate to recommend Pure Talk to any of my friends.
Thank you for being a long-time customer, Scott! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Great service, no issues at all. The coverage is great, works well for me as I travel in MT, ID, NV of late. What else can I say? I'd have Verizon. It was good too but cost twice as much. It is important to save these days with all the inflation.
Hi, Don! We're delighted you're enjoying your PureTalk service and receiving great reception since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I was led to believe my monthly bill would be ~ $20 but is more like 35 no idea where the extra charge comes from. Use of the phone is not friendly such as I cannot answer a call by pushing the green phone icon. Difficult to delete unwanted messages. Parameters seem to change without my involvement.
Hi James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. You can view your invoices by logging into your Account Portal at www.puretalk.com. Once logged in, select the 'Billing' tab and scroll down to 'Transactions.' Please contact our Customer Service department at 1-877-820-7873 for further assistance if you see any discrepancies. -C.H.
Reviewed Nov. 29, 2023
I have a 'flip-phone' & don't understand the alphabet/numbers when I need to make a call, so I don't do it. I know how to contact 911, is about all I know at this time. I don't care much for the iPhone size & all the 'goodies' so that is not the answer. Is the 'flip-phone' I have an old style type, or is there another one on the market? Pushing the buttons & numbers keep coming up is frustrating.
Hi, Carolyn! We're sorry to hear you're experiencing issues with your device. We recommend visiting https://www.nokia.com/phones/en_us/support/nokia-2780-flip-user-guide/calls for step-by-step instructions on placing a call and using the keypad. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Customer service was of little help, as they could not work with my account issues and phone purchases directly. Phone return process was convoluted and end up with the wrong phone on the wrong plan and buying a phone we did not want.
Hi, Kurt! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
All calls were going into voice mail and it corrected itself while talking to your service person. Great service -- had Pure talk since I had 2 phones for $15.00 per month -- a long time!!! Thanks.
Thank you for being a long-time customer, Gene! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I switched from Pure Talk back to Verizon because I traveled out of the country three times, Mexico and Canada, and I spoke to somebody with pure talk each time and still had problems getting emails, texts, or phone calls. This was all within one year. I did not realize you pinged off the AT&T tower, so when I’m home, I still had issues.
Hi, Connie! We're sorry to hear you experienced issues with international roaming. Please accept our apologies for the inconvenience this caused. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Why does it sometimes take 2 to 3 days for my voicemails to be accessible? Sometimes I can get them right away and sometimes it takes 2 to 3 days before they show up. It’s very frustrating. Please reply. My wife’s voicemail has the same issue, and so does a couple of friends of mine that I referred to you. It seems inexcusable in this day and age that we would not be able to get our voicemails as soon as they come in. That seems like it would be a software problem on your end.
Hi, Ron! We're sorry to hear you are experiencing delays with your voicemails. Please accept our apologies for the inconvenience this has caused. Your voicemail feature may need to be reset. To do this, log into your portal at www.puretalk.com/account/login, select the Plan tab, choose your line from the drop-down menu, and select Reset Voicemail. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Happy with the local service and the cost. Verizon was twice the expense and half the coverage here. Glad I switched. Service quality somewhat poor when my wife calls from LA. Broke up at times. Overall very satisfied.
Hi, Ken! It's fantastic to hear you're receiving great coverage in your area and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Called your 800#, spoke with Fred, who said my credit card would not accept Nov billing. Gave him renewed card info; he updated my account - problem solved! Fred was friendly, very professional and offered to help me access and navigate my account. Very refreshing! He represents your company well.
Hello, Jean! It's fantastic to know our support agent, Fred, assisted you with updating your payment card and provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with him and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Very satisfied with this service, only wishes that New phones purchased through Pure Talk would have more of a selection of Samsung phones. It would be convenient to buy phones and Sim cards from 1 place other than shopping from Amazon for phones and your business a sim card. Nuff said!
Hi, Walter! We're happy to hear you're enjoying your PureTalk service. We're always working to improve our phone selection to make it easier to be a PureTalk customer. Please check back to our website soon! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The PureTalk phone service has been stellar compared to Sprint/T-Mobile. Great reception. No dropped calls. No hidden fees for add-ons. In fact, PureTalk raised my data volume but didn't raise my rate. I'm getting twice the usage at the same price as before. I use my Galaxy A52 5G phone primarily for calls, picture taking and text messaging with photos. However, my ladyfriend was constantly using my phone to web-search or call out because with her phone(?) or provider (T-Mobile), she couldn't web-search, or even conduct business phone calls because of break-ups, poor connections, lousy audio -(Can you hear me, now?!) No Problems with PureTalk. 2 Thumbs up. =)
Wow, Richard! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I switched from ATT to Pure Talk three years ago and I have had no issues at all. I was skeptical at first because the cost savings was about half. I figured if I had problems I could go back with ATT. I’ve been completely satisfied with Pure Talk regarding customer service (you to talk to a real person, THANK YOU!). The phone service has been great, I’ve never had an issue with making calls or texting. I’m completely satisfied.
Thank you for being a long-time customer, Steve! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We were with Verizon for decades and switched to PureTalk a couple of years ago. Our only regret is that we didn't do it sooner. We have seen absolutely no issues, no problems, no reduction in service, whatsoever. The only change? About $80 in savings each month! We have recommended it to several family members and friends and will continue to do so!
Thank you for switching to PureTalk, Dottie! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Called in with granddaughter in truck with me and her fone and had them set up my Google on my fone, and it took no time at all....Helped that the 19 yr old did the instructions from y'all, she understood the agent and they got thru it very quickly. Also gave us instructions for her to set up her voice mail and everything worked great....Thanks for the help and thanks for the service.
Hi, Ruth! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Seamless transition from national carrier to Pure Talk. No issues with coverage, texting, or voicemail. Customer service is very responsive. Very happy with the savings. Pure Talk continues to make upgrades to their offerings beyond just cellular service. Have recommended the company to many friends. I’m a happy and satisfied customer.
Hello, Jim! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Ever since I switched to Pure Talk, I have been completely satisfied with the service we get. I switched from another carrier and my bill went down more than 50% and I get better service than I did with **&*. I highly recommend Pure Talk to people every chance I get.
Hello, Gary! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We changed from AT&T about 3 years ago, and our bill dropped from $164 to $53 per month! Great cell service for a very fair price. We have never had problems with dropped calls, even when traveling around the country. We always recommend Pure Talk to anyone who asks! I love that now I can also connect my Apple Watch!!
Thank you for being a long-time customer, Karen! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When attempting to initiate or add my new phone that I purchased from you, the website kept making me start over after I put in the SIM card. I finally got it to work. (It could be me, but I followed directions carefully.).
Hi, Margaret! Although we're sorry to hear you experienced issues with activating your device, we're glad that you were able to resolve it. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've had Pure Talk for a year. Had two very bad periods when callers could not hear me or sometimes only every other word. Problem is only at home or near home. I made two tries to work with Pure Talk tech support on this with little improvement. I was just about to switch from Pure Talk when it got better. We'll see.
Hi, Douglas! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I called to ask a question regarding selecting a carrier for the mobile hot spot and the person I spoke with was rude and unhelpful. She began by informing me what her first name was but that she wanted to be called "Tennille." What the hell is that all about?! Just say your name is Tennille. Very disappointing service.
Oh no, Kathleen! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I've been with PureTalk USA for many years, and love the service. Had to purchase a 5G phone and it is a joke. Every key I hit stutters. Not too bad for making calls because if I hit the 77777 button once, I can delete the extra four 7s before I hit the next number, which, in turn stutters and I have to delete the extra digits. There is no way to enter numbers on a call.... It's a nightmare.
Hi, Pamela! We're sorry to hear you're experiencing issues with your device. Please accept our apologies for this inconvenience. We recommend contacting the device manufacturer for troubleshooting steps to resolve the issue with your keypad. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The best phone company I've ever had. Several times I have needed assistance and your staff has been terrific every time. I love that every month you text me a "thank- you confirmation of payment. No other company that I have auto payment with does that. Thanks for the extra gigabyte at no charge.
Hi, William! We're thrilled to hear you're enjoying your service and receiving great customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The lady who helped me understand the increase and time on my bill, was very helpful and enjoyable to talk to. We had numerous blocks because of my lack of knowledge about computers and cells but we laughed our way through it. Excellent experience.
Hello, Anna! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We are absolutely pleased with our experience and service with Puretalk. We’ve never experienced any service issues or dropped calls. We travel in an RV and have had great connections while traveling. We have recommended switching to several friends and family who have had issues with the “big” cellular services such as pricing, lost calls and just plain poor customer service.
Hello, Bob! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Very pleased with service. Only one request: make service compatible with Apple Watch. I must pair my watch with a phone so with this function, I'd move all my numbers to Pure Talk. Right now I get very good connections wherever I am located. Just as strong as the signal from AT&T.
Hi, James! We now offer service for Apple Watches! To learn more, you may visit our website at https://www.puretalk.com/apple-watch-support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I had a question regarding signal strength and I had to diagnose the issue myself due to excessive wait time on the phone. This was the first time I tried to get support from PureTalk and I was really disappointed.
Hello, JR! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. While our Customer Service team is always happy to assist you by phone, you can email us using our Contact Form at https://www.puretalk.com/contact and via social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
I have been so very happy with my service and the support people....There have been no problems with dead spaces....The savings have been great also and I feel like you employ some of the nicest people! The transition from my old service went very smoothly...The few glitches were my issues but your wonderful staff helped me resolve them in no time at all. My sister changed to your service also and said that she is also so very happy ....
Hi, Mary! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am very happy that I changed my service to Puretalk. The service is great. I have never had a loss of service or a dropped call. As good as service of the big phone companies and I pay a lot less. For any questions I have had to ask I received prompt service and good information. I am very happy with my change to Puretalk.
Thank you for switching to PureTalk, Patricia! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
So first of all, I called my visa card number, they are now issuing me a new card. So I use the different charge card and when my new. I will call you with the new number when I received the card. Thank you. The young man I spoke with took good very care of me. I am very happy with Pure Talk.
Hi, Dottie! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Once you receive your new card, you may update your payment method by contacting Customer Service or through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab and choose Change Autopay. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I wish that we had unlimited data like the major phone companies have for around $30.00 or home based internet service. Other companies offer this service and I think that you should offer it also. Also, I would like to see deals too on a new phone if I trade in my old phone.
Hello, Joseph! Currently, we offer two plans with unlimited data: the $55 Unlimited Talk, Text & Data with 20GB Hotspot plan and the $65 Unlimited Talk, Text & Data with 30GB Hotspot plan. You may order a new device and trade in your device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I switched to PureTalk a couple months ago. I had AT&T for almost 25 years. With PureTalk, my bill was cut in more than half! The service is so great and the people there really care and want to help. Not to mention all of the incredible work they do for our Veterans. I love knowing my money is going to a company that represents my values. They have a customer for life. (Thank you, Jesse **!)
Thank you for switching to PureTalk, Justin! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Sometimes when I am talking on the phone, the sound is staticky, and hard to understand. The sounds seem broken up and is hard to decipher. Almost like the snow on a television. Other times the sound is much better. It can be very frustrating to try talking when it is staticky.
Hello, Wayne! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Switching was easy. I'm planning on switching the rest of my tribe once their phones are paid off. The reception is just as good as what I had with Verizon at 30% the cost! Epic!!! I highly recommend PureTalk to everyone. Can't wait to get the rest of the family switched over.
Thank you for switching to PureTalk, Tracy! It's fantastic to hear you're receiving great coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Phone service is as good and maybe even better than I was getting thru AT&T. Have not had to call customer service but they were very nice when I signed up. I like that the price does not change. It makes it so much easier to plan a budget. I do not like these surveys, I usually don't do them.
Hi, Nancy! We're excited to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
My wife and I are regularly in the nearby small town of Damascus Virginia and PureTalk’s coverage is very weak here. U.S. Route 58 runs through town and I would expect PureTalk to have a stronger cell signal. Unless this improves, we are likely to return to Verizon. The savings are not significant enough to put up with such a weak cell signal.
Hi, Kevin! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Pure Talk was a good value initially. Now, in 2023, there are a number of different options that are a better deal than what I have right now with Pure Talk. Other carriers are offering significantly cheaper plans that include unlimited mobile data. Since Pure Talk doesn't proactively bring existing customers plans more in line with other carriers, I'm considering switching.
Hi, Jason! We completely understand the need to get the best value for your money. Please let us know if you have any questions or concerns regarding your monthly billing. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The tech support has been amazing. We went thru both phones completely and made many changes. Unfortunately the issue still pops up, especially on my wife's phone. I'll call back at a convenient time in the future. Thanks for all your help and understanding. You support team is amazing and talking to a live person is a huge bonus.
Hello, Kenneth! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Courteous and professional personnel. Easy to deal and talk with your personnel.Always ready to assist with any issues that may arrive. We switched to Pure Talk from another carrier for better rates and their support of the members that serve this country (current and veterans).. Keep up the good work.
Thank you for switching to PureTalk, Fred! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
When we switched over to Pure Talk, our bill from AT&T was $160 for 2 phones. Pure Talk lowered it to about $48 for 2 phones and the service is identical. I had trouble on getting 1 phone switched but customer service and Tech support were outstanding. They stuck with me till we got it fixed.
David
Thank you for switching to PureTalk, David! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
So far it has been good with Pure Talk. As you know your customer can not be truly rated until there is a problem and how it is resolved. But for now, it is excellent and I’m recommending to other people to try. The transfer from my former provider to Pure Talk was very smooth and did not have any noticeable diminish to my service.
Hi, William! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We are satisfied because of the price however, one of our phones has to be in a certain location for reception and we have some dropped calls. Reception is not that good overall. Sometimes you have to set the phone in a certain position so that you don't lose a call. Caller sometimes cannot hear us that well. We bought a generic booster but it does very little. I'm thinking about trashing it. I think the system would work fine if we could get some kind of antenna installed that is made specifically for the Pure Talk Phones.
Hello, Gary! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
The person who helped me was patient, respectful, and easily understood. It was as I'd hoped it would be, an experience that was easy, efficient, and painless! On the other hand, why in the world am I subject to Terms of Use and a non-incentive affirmation merely to provide PureTalk with my feedback???
Hi, Steve! We're happy to hear you had an excellent customer service experience, as this is our top priority. Customer feedback is vital to us, as it helps us to improve the PureTalk experience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Pure Talk has provided us the best service we have ever had at the best price ever. We were with one of the big companies for many years and we were never treated as a valued customer. We switched a couple of years ago. Pure Talk made it easy to change and treats us right!
Phenomenal, Linda! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
It is better than the service I previously had and much less expensive. I now use my phone for streaming and web surfing, both of which I would never do before this. I only would do that when connected to wi-fi. Now while on the road I can search local gas prices if I need to. I stream when I'm stuck waiting somewhere. I love that.
Hi, Kenneth! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I first learned about PureTalk, years ago, by the mention by Clark Howard on radio. Soon afterward, I began using your service. My wife moved her plan to my account to get the advantage of the multi phone discount. Many years later, I have a total of six family phones on my account. I still am convinced Pure Talk is the best and most economical service available. In addition, you have added now benefits without increasing costs. Just great!
Thank you for switching to PureTalk, Paul! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Great veteran owned company, everyone in the company that I spoke with, understood my questions, and I understood their questions. I highly recommend everyone switch and save money. Also, get great customer service from people who want to help you with any questions and problems you might have with your cell phone, they also have a variety of cell phones to choose from if you need a new cell phone.
Wow, Danny! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The quality of service is NOT quite what I had with AT&T and you are supposedly using the SAME network. Often, calls between my wife & myself are sporadic or have "buffering" (?) issues - ESPECIALLY when using FaceTime --- WHEN the call goes through. NOT planning on changing networks, however, if we ever miss an emergency.... THAT could persuade us.
Hi, Danny! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I was recently deer hunting in Gays Mill, Wisconsin, and could not get any service for phone calls unless I was in my tree stand, on top of a huge hill. Last year I had Verizon, and I could make calls from town, the restaurant, and where I was staying. They even had wifi at their house, and I still couldn't make a phone call. I'm not very happy with that.
Hi, John! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I seldom use my cellphone other than when I am out of the house. That is why I have chosen the least expensive plan. It would be nice, however, if the minutes would accumulate in the event I were to need to use more occasionally. In two years, that has not been the case. Thank you, Dan
Hello, Pastor Dan! Currently, minutes do not roll over for our AMAC plan. Please accept our apologies for this inconvenience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I have been very pleased with PureTalk. If I was to say one thing that kept me from giving 5 stars is that it is very frustrating trying to talk to someone at pure talk that isn't very good with English. That has happened more than once. Other than that pure talk has been great.
Hi, Warren! We're happy to hear you're enjoying your PureTalk service. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I already told some that I'm not impressed. Voice mail sucks and my "5g" service is very spotty at work and it seems that if my phone can't connect to 5g it won't connect to anything. When I had T-Mobile I paid just as much and got better service. You claim to be just as good but you are not. You claim to have as good service but you don't.
Hi, Douglas! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
So far everything is good, have not had any issues. Customer service is fantastic. Answered my questions before and after signing on. I do only get 2 bars which is surprising since I live next to the expressway where towers are located. Have always had that problem with AT&T. I do wish current members could get discounts on iPhones. I need a new one.
Hi, H Gregor! We're thrilled to hear you're enjoying your service and receiving great customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Hey, I do appreciate the decent service at a reasonable price. I also like the fact that you can get credit when you refer someone else to the phone plan. However, I wish you could change the amount paid so you can pay ahead by a couple of months if you get some extra money.
Hello, Dustin! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
Product Support with inferior phone products (Blu G40), Product Support is non-existent with respect to problem resolution, also product knowledge is lacking on Blu G40. If you're Really concerned Do Not offer inferior performing products! Everyday owning two Blu G40s is strenuous! My requests multiple times to Product Support for replacement of these inferior phones was a complete waste of my time and effort.
Hi Dino! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Though our Customer Service team is always happy to assist you by phone, you can email us using our Contact Form at https://www.puretalk.com/contact and via Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, which has always helped us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I called regarding my cell phone and it possibly being obsolete, for latest software updates. I learned that was the case. Since that was the case I inquired about the possibility of purchasing a new one from Pure Talk. The answer was you do not have any sales/specials at that time. We signed off very cordially. Thank you. Bill
Hi, Bill! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
PureTalk provides great service at a very reasonable price. I was with another cell phone carrier for more than 20 years, and I was paying more than twice what I am now. I'm sticking with PureTalk! I've had very little interaction with customer service, but when I have, they are very friendly and helpful.
Thank you for switching to PureTalk, Jeanna! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We had some trouble when first switching providers, but when we called for customer service we were helped by courteous, patient, and knowledgeable staff. We have been very pleased with the coverage. Because of this "one thing", I will not give PT five stars. One thing that makes me very angry, this new $2.12 service charge that you won't come right out and admit OR add to the monthly bill. Yes, it may be required by the US government, but fess up, explain it, and REALLY add it to our bill since we apparently HAVE to pay it anyhow! And yes, I'd love an explanation- in English!
Hi, Beth! Although we're happy you had an excellent customer service experience, we're sorry to hear that the taxes on your monthly billing are unclear. Please accept our apologies for any inconvenience this has caused. Beginning October 1, 2023, PureTalk will charge a Recovery Fee for all customer transactions. The Recovery Fee is charged to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. It also incorporates a flat fee per transaction to cover additional administrative fees. A notification of the upcoming change was sent to your email on 09/01/23. To learn more, you may visit https://www.puretalk.com/terms. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
Great company, excellent service, at a great price! PureTalk has provided an excellent service that's equivalent or better than other national brands that I've used in the past. I've been very satisfied with this service provider over the years and have no complaints. I'm very happy that I gave this company a try.
Hi, Jimmy! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
All good. PureTalk is customer-friendly, costs less and supports people we can count on to NOT support things we don't believe in. Our 21-yr.-old son has his phone with T-Mobile, but we're eager to change that very soon. I'd also like to talk to someone in PureTalk's marketing division, because I have an idea that's worth considering.
Hi, Roger! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. You may contact media.inquiries@puretalkusa.com to relay your suggestion. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I am extremely happy with the price and unlimited terms of my Pure Talk program. I am not as happy with frequent dropped calls. I almost never had dropped calls with the much more expensive Verizon program I had. My friends on ATT or T Mobile do not have these dropped call issues.
Hi, Laurence! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 29, 2023
I swapped to Pure Talk from Google Fi. Data coverage under Fi was unsatisfactory and I have not had that issue with Pure Talk despite living in a more rural area. Customer service and tech support have both been superb in assisting us with phone issues. The value for service has also been acceptable and highly competitive with other service providers.
Hi, Craig! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I like PureTalk and the service they provide. Their support has been helpful when I have needed it. The only thing I don't like is the requirement that the bill must be drawn by them from the user's bank account, rather than me setting it up to autopay from my bank.
Reviewed Nov. 29, 2023
Never had a problem changing over to PureTalk. In fact that took less time than when I was with ATT. Customer service is great and my service has not changed at all since I became a customer. Still get really good service. I like how easy it is to contact customer service and get help anytime I need it on my account. The waiting period is very short when I call before I am connected with a live agent. The cost of PureTalk is less than half of what I use to pay ATT. I really like that Pure Talk is veteran owned and operated. It feels nice to taken care of by people who really care about this country.
Hello, Christine! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have 2 phone lines. Great service. Patriotic company. Customer service in USA. Happy to be on PureTalk. Veteran owned. Coverage is great as I live in a rural area. I will add a third phone line once my work does not provide a phone anymore - when I retire. I highly recommend PureTalk to my family and friends. I have a son in the military, once there is more coverage internationally, he may switch as well.
Hello Todd! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Had a great experience. All employees were easy to understand and very knowledgeable the price and savings are wonderful. I appreciate the note before our monthly fee is taken out of our account. Hope to upgrade our phones soon. We have never had a problem with our network wherever we travel. Always great coverage and easy access. We have told many of our friends and family how happy we are with the service and price of Pure Talk. The great cost of doing business with Pure Talk is the biggest reason we decided to try them and have been pleasantly impressed with the savings and hopefully the phone upgrade in the future.
Hello, Gail! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
The phone we are ordered we can not hear on it. We have it turned up to 15 but still have problems. Also we have called twice to find out how to transfer number from old flip top to new flip top and got two separate answers neither worked. Please advices us on what else that can be done so maybe we can get better volume on this phone.
Hello, Judy! We're sorry to hear about the issues with your device volume. You can return your device for a full refund within 14 days from the date of delivery. Please see our Device Return Policy at https://www.puretalk.com/return-policy for more information. Also, all phones purchased from PureTalk include a one-year manufacturer warranty. You will need to contact the device manufacturer to determine the coverage details. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Very happy with Puretalk. As described by Hannity and Levin. Unhappy I could not get the phone # I wanted ported over. But, oh well, what the hell, right? Very good service in all locations. No interruptions anywhere. No need to call your customer service # for any reason. Be happy!
Wow, David! We're delighted you've received such excellent service since switching! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have experienced good service with Pure Talk. I have not received my veterans discount. Keep up the good work. I would like to wish your whole organization a blessed holiday season and a very happy new year.
Hello Todd! We're delighted to hear you're enjoying your PureTalk service! We offer a 15% military discount for all active-duty military and veterans. Active Duty Members can email their full name and date of birth to receive the military discount. Retired/Veterans (Non-Active Duty) - send a copy of their DD214 form (with redacted SSN), VA ID card, or a State Drivers License showing their veteran status. You can email your information to us.military@puretalkusa.com. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
As an AMAC member, I had heard about PureTalk for some time, then finally decided to switch. We replaced service for our 2 cell phones and for our home phone. PureTalk sold us a Nokia phone to replace our home phone and helped us port our numbers to PureTalk. The Nokia phone is OK, but our old phone used to tell us who was calling instead of just displaying a number. We miss that feature, but the service is great!!
Hello, Ron! We're delighted to hear you're enjoying your PureTalk service since switching. We regret to hear about the issues that are occurring regarding Caller ID. The Caller ID should display as Wireless Caller and your phone number. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Overall I am satisfied with PT. But, the reason for the 3 stars is your not allowing someone to text with over ten people. If you are dealing with a group it leaves you out, i.e. big groups like family, church, business. What's up with this, Another problem. I tried to call twice last week to talk to a service agent and never got an answer. I was looking into buying two new phones.
Hello, Clifford! We're happy to hear you're enjoying your PureTalk service. As an existing customer, you can log into your Account Portal, select Replacements, select a phone number from the drop-down menu, and select a device. At this time, PureTalk allows up to 10 recipients for group text. We're always working to add new technologies that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Needing a new phone, I contacted PT because I have been with them for 5 yrs. The deals were Bait & Switch like, and not great at all. After paying for more than I had hoped, I found it will likely take 4 days to get it so, I am without a working phone for 4 days. And, I found out by chance that I am eligible for Vets discount. Not overly impressed.
Hello, Free! Thanks for your service! Please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account. To receive the device discount, you must activate a new line of service. We do have financing options available! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I had received threatening texts about cancelling my account from PT and this does not make me very happy at all. As well I believe I am being overcharged for some of my account. It seems to me as I have done some checking around that I can get a better deal with Patriot Mobile.
Hello, Doug! We regret to hear you're unhappy with the payment reminder notices. Please accept our apologies for any inconvenience caused. Our automatic billing system will attempt to process a payment for seven days. After the seven days are up, the account is at risk of being deactivated. You may review your billing invoice and tax breakdown by logging into your Account Portal and selecting the Billing tab. Thank you for being a PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Nov. 29, 2023
In our travels in our state and down to Florida we were unable to use Google maps for navigation because we could not get enough priority to receive a signal. This is a major concern for us. We are considering changing carriers.
Hi, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
In several areas I have spotty service and when go from wifi to just mobile my calls drop as soon as the other person or I pick up. Then I have to restart my phone to get it to receive or make calls. While with Verizon I had none of this issues.
Hello, Bruce! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Please accept our apologies for this inconvenience. For optimal service, ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I changed to Pure Talk and have been very pleased with their performance. Recently they also added free international calls to certain countries and as I have family that live in the UK. This was a HUGE plus for me. I would recommend Pure Talk to anyone looking for reliable low cost and consistent service.
Thank you for switching to PureTalk, Michael! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
"Dear JON, Thank you for being a PureTalk customer. Because we value your feedback, we hope you will take a few minutes to share your experience with us." You asked so I will tell you. Having been a long time customer of Verizon I heard the promotion on Sean Hannity's radio show. Being a veteran I signed up. Coverage service is below less than what I received with Verizon as I am now on the AT&T network which in my area is substandard vs. Verizon. This is not a deal breaker but the difference is notable. A deal breaker is the most recent revelation that AT&T is collaborating with the Federal Government by providing public phone data to be processed and analyzed. It appears the Executive Branch has implemented a work around of my Constitutional rights. This information should alarm everyone.
Hello, Jon! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I have 5 house phones connected thru my internet service. I have had no problems with local or long distance calls. I am very satisfied with the service and cost and I highly recommend True Talk service,! If you are looking for great phone service at a reasonable price, Pure Talk is the answer. Give it a try, you will be glad you did. As you can see, I did and I am!
Hello, John! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
When we changed from Verizon it was simple and seamless. The instructions were easy to follow, We cut our phone bill more than in half. The only time we had to call custoner service, they were very helpful and resolved our problem straight away. Verizon continues to send emails offering us deals if we change back, but why would we. Very happy!
Thank you for switching to PureTalk, Rick! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Nov. 29, 2023
I initially called to sign up with PureTalk in July 2023. I received a postcard from AMAC advertising a free phone and paid membership if I chose an unlimited plan. When I called the rep said they have ended that special! I was put on hold numerous times while he spoke with a supervisor. He offered me a new plan with a new special that I was required to pay a discounted portion of the cost of the phone. I agreed. I was told I will be charged once I activated the phone.
Due to travel and issues with my current phone, I didn't activate it until August. I had questions while activating the new phone so I called pure talk. I explained my charges and the rep said in July the special was still going on with AMAC! I could have been offered the original offer, not the new special and a different phone. I also was not made aware of the 30 month contract I was under with the new offer! I am very unhappy with the customer service. It's very disappointing that I can not recommend pure talk to others. Mostly because I believed in the philosophy of pure talk. I've heard numerous conservative talk shows endorsing pure talk. Oh and my phone is the worst phone I have ever owned!
Hello, Jamie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. The 30-month conditional sales agreement terms are verbally agreed to at the time of purchase. To review the terms of the agreement, you can log into your Account Portal at www.puretalk.com. Once logged in, select the 'Billing' tab to view the agreement in a PDF format. -C.H.
Reviewed Nov. 29, 2023
1st time I was asked to review this product/service and I have nothing but praise for this company thus far. I'm enjoying the service and the changeover was handled smoothly. I also am in agreement with this company's corporate attitude. I would recommend this product to anyone who isn't "woke" or to someone who is trying to wake up.
Wow, Darrell! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Couldn't be more pleased. Have never had an issue with the service and your customer service people are so pleasant and easy to understand. Had an issue with my iPhone and they immediately diagnosed the issue and set me up with Apple. Just love PureTalk. I recommend Puretalk to everyone!
Wow, John! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Not the best cell phone service. I barely get one bar on signal strength and I live in an area where numerous AT&T customers live. I can take my cellphone, an Apple 6S, to their home and get one bar of signal strength and the neighbor is getting full signal strength. Lots of my incoming and outgoing calls fail and voice quality is not optimal. It’s like my signal is being throttled by AT&T. I only use Pure Talk for home service and it’s barely acceptable. Might have to change service if it does not improve. Only costs $18.50 per month but my main complaint is lack of reliability.
Reviewed Nov. 29, 2023
I was told I had high speed coverage in my area but I haven’t had high speed since I switched to PureTalk. I’ve driven across four different states and still never seen high speed. I don’t know if my phone just doesn’t do good on AT&T towers but it was way faster on Verizon.
Hi, Robert! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
When I became a Pure Talk customer the computer said my phone was compatible. When I got the card Technical support said it wasn't. I was connected to another person to possible purchase a phone. She was able to connect me. After a month the phone didn't work and I was told again it wasn't compatible. While waiting for a supervisor the phone started working again. I would purchase a phone from you BUT I will not pay a price other than new customer. I will go to another company before I replace a phone that works on another network and was told it was compatible on yours.
Hello, Doreen! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. A private message will be sent regarding your account.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
PureTalk is very reliable and affordable. Their website is easy to use and there are lots of options to customize your phone plan. My daughter bought her phone from PureTalk as well. Delivery was fast and it was the best price. We are very pleased with their service all the way around.
Hello, Sarah! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Service is excellent. Phone purchased through Pure Talk, Nokia 2780, sucks. Cheapest construction I have ever seen. Cracked and broke at hinge. Nokia wants shipped back. Cannot be without a phone for the weeks that it will take their repair facility to diagnose and decide if/how to fix. Using a broken phone. Now having to shop for rugged flip phone that will add to my expenditures around $200. Not fun.
Hello, John! We're delighted you're enjoying your PureTalk service. We regret to hear about your experience with your device. A replacement device may be purchased from PureTalk or a third-party retailer. Please ensure the phone is 4G or higher, VoLTE capable, and uses the GSM network. We cannot guarantee services from a device purchased from a third party. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I needed a new phone but since I already was a Pure Talk customer I couldn't get the $50 phones. And the phone that I wanted you were almost $50 higher than Amazon. It was very disappointing. It seems to me that as a customer in good standing for going on 4 years you could cut me a little bit of a break. I have been happy with your service. There have been times when I don't have service but everybody has that problem. I was surprised when I was in Canada in October that I had no service. I thought I would but I guess that's an additional amount of money that needs to be paid. Since I was only there one and a half days, one night it wasn't worth it.
Hello, Rita! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. PureTalk now offers international roaming while traveling abroad. Once you log into your online portal, you can purchase a one-time roaming or recurring credit. We have provided a link below for more details at https://www.puretalk.com/international-roaming.To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Your company has been very prompt and courteous in serving my account and explaining any issues that are resolved quickly. A+. I have been a member for several years now, and believe that I will continue having only the service, but eventually, a new phone, too. Good job, and great work! Happy holidays to you and your colleagues.
Thank you for being a long-time customer, Herb! We're delighted you've received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I appreciate your service. BUT, you only offer free or heavily discounted phones to new customers. Old customers need upgraded phones also. I am a loyal customer and will continue as one. I just don’t like or appreciate that as a loyal customer I will have to spend 100% more than a new customer who may quit PureTalk after the phone is acquired.
Hello, Rick! We're delighted to hear you're enjoying your PureTalk service since switching to PureTalk. To receive the device discount, new/existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
Very disappointed with your service, my unlimited Internet, was always limited, after premium would go up, shortly after my payments, my unlimited high speed Internet would run out, you said no one could actually give full hi speed Internet. Well after I left you all I now I have It Cricket, as advertised full unlimited high speed Internet, only 55.00 dollars monthly, never runs short, always high speed, thank you James Rodney **.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. Once you reach your allotted high-speed data, the speed throttles to 256kbps. The data speed is slowed instead of charging our customers for overage fees. Thank you for your feedback, which has always helped us improve the PureTalk experience. -C.H.
Reviewed Nov. 29, 2023
I have been enjoying using PureTalk for several years and have had no problems. PureTalk has been better than all the other companies I have used since beepers were invented. The customer service has always been courteous and helpful. Thanks very much for the great quality of voice calls and the steadfast data.
Thank you for being a long-time customer, Eric! We're pleased you've been enjoying your PureTalk service since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
The best thing I can say about Pure Talk is that I never think about them. Everything works as it should and the monthly costs are more than competitive. Great Company! Oh, yeah, and they are veteran owned-the cherry on the top! Keep up the good work. I tell everyone about how good you are and how happy I am having you as my cell phone provider.
Hello, John! We pride ourselves on being a veteran-owned business. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Relatively satisfied. We wish our monthly bill was just a bit lower, and that we also would've been given a free phone like new subscribers were! Other than that, we've been pretty pleased with the service. We're also please that Pure Talk is operated by Veterans and very conservative-friendly. Keep up the good work and looking forward to future improvements.
Hello Karla! We're delighted to hear you're enjoying your PureTalk service since switching. You are more than welcome to upgrade or downgrade your plan at any time. You may log into your online account by visiting our website at www.puretalk.com to make the necessary changes. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I requested roaming services while on a cruise ship. Had it added but didn't seem to help service. On return home, requested credit for the service and was told credit would be given. Credit was given but was $4.00 short. Was told the $.4.00 credit would be given on next billing. Waiting for that credit due any time now.
Reviewed Nov. 29, 2023
My phone was not working from Nov 19 until Nov 22nd. I contacted Pure Talk online and only received a generic answer on numbers to call for help. If I could have called those numbers, I would not have needed your help. I also tried to order a new sim card because I thought that might help but it would not go into a cart. I got the same "call these numbers" response.
Hi, Angelika! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
The last phone which I purchased, a Galaxy A3os, is one of the worst phones I've ever owned. It's extremely slow and constantly requires updates. Also, Pure Talk only gives deals for new customers. Rarely ever for existing customers. You should give existing customers a break on their bills based on longevity. Perhaps on a 6 month increment basis.
Hello, Jason! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
When we are not using Wi-Fi. The ”service” is very bad, most of the time. Little or absolutely no connection at all. At times my wife’s number doesn’t connect when mine does!! Aren’t we supposed to have some bars that work when we are not using a Wi-Fi ??? We are about to cancel and go back to our previous carrier if this doesn’t get better.
Hello, Victor! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Call Lynn. Spoke to Gage, who in turn sent me to customer service. He was really nice. Pure Talk is lucky to have him as well as the next person I spoke to was Halle. Love this company. Absolutely fantastic that it’s a Veterans driven. They keep treating the customers right in the employees right. I’m a very happy. customer.
Hello, Diane! We're delighted to hear about the incredible assistance Gage provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I have had nothing but a great experience since signing on with Pure Talk. Very reliable service. I greatly appreciated the increase from 6 to 10 on my GB's. It was a very unexpected increase on my plan. You don't get increases that large on anything these days considering the current state of economics.
Wow, Laurence! We're delighted to hear you're enjoying your PureTalk service since switching! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
Onboarding was smooth and continued service has been great! Billing is flawless and there have been no interruptions in service. Customer service personnel have been fluent in English which makes it easy to do business with. Only time I needed to communicate was to remove insurance that I did not want after signing up.
Thank you for switching to PureTalk, Kenneth! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Nov. 29, 2023
How can I give you a rating? I use PURETALK, I pay the monthly charge, I forget about the fact that you are in the background for the next month and everything goes smoothly. Keep up the good work - I've been a happy Puretalk customer for years. I haven't had to contact you about problems, so I can't rate you on that score.
Thank you for being a long-time customer, Jack! We're pleased you've been enjoying your PureTalk service since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
The price is average, about $15 less than AT&T however the coverage isn’t as good as AT&T. I’m a truck driver so travel the roads. Couldn’t get a data plan for my iPad because of iOS version, however AT&T can provide a plan for my iPad. Still evaluating whether I’ll stay with PureTalk.
Hello, Michael! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I love the price and service. The reason The reasons I Chose PureTalk was the price, it was an AT&T tower/service, and I thought it would work in the Gulf of Mexico where I work on the oil rigs. It doesn't. It doesn't work off the AT&T oil rig towers in the Gulf of Mexico which is a major disappointment.
Hello, Coy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the PureTalk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. Please contact our Tech Support department at 800-768-4360 if you need additional assistance. -C.H.
https://www.puretalk.com/data
Reviewed Nov. 29, 2023
Service has been good, even for our son living off grid in Washington State! We were able to add more data to his plan so he could do virtual college classes in a national forest. There have been just a couple technical or service glitches, but these have been handled politely and professionally. Really happy to be PureTalk customers!!!
Hello, Ginny! We're delighted to hear you're enjoying your PureTalk service since switching. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
I switched to Pure Talk a couple of years ago after retiring and giving up my work phone. It’s been a great experience. Cell coverage is excellent. Customer service is wonderful. The price is great and has not gone up, and I was surprised to find out my data plan increased for free. My only complaint was attempting to use my phone in Mexico last year. It didn’t work even after I added coverage. I’m still sticking with Pure Talk!
Hello, Jeanna! We're delighted you've received such excellent service since switching to PureTalk! We're sorry you experienced issues with your PureTalk service in Mexico. PureTalk now offers international roaming while traveling abroad. Your plan includes up to $20 in International Roaming credits. If needed, you can purchase a $10 add-on for International Roaming through the Account Portal. Once you log into your online portal, you can buy a one-time add-on or monthly recurring. Also, please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. We have also provided a link below for more details at https://www.puretalk.com/international-roaming. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 29, 2023
From the day I placed my order to today it has been a excellent relationship. I would change nothing. Phones are great service is great and I am always notified when the bill is due. Have told my friends and family about Pure Talk. Hope some of them switch and feel as I do about your service.
Wow, Don! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 29, 2023
I needed a new cellphone number as my old service would not port over my old number. I could not receive or send text messages or make or receive phone calls. After Crystal found out I had split service, she walked me through the process over several days and I have my new number and everything is working fine.
Hi, Andrew! Although we're sorry to hear you experienced issues with service, we're happy to know our support agent, Crystal, was able to resolve it. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
The reason I switched is because of the abysmal service I got when I lost my Trac-Fone. They asked me for the last three people in my most recent calls. I said I can't, I don't have the phone. They would not verify my account any other way. Bye bye!
Thank you for switching to PureTalk, James! If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
I love Pure Talk. I have not had a dropped call since changing to this service. I have had this service for a while now. The money I saved is significant compared with my old company. I have and will recommend this service to all my family and friends. Thank you so much for this affordable service.
Hi, Doreen! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2023
We left Verizon probably a year ago or more and switched to PureTalk. I'd say for the value, we are really pleased. The cost is less than half of what we were paying with Verizon for the same service for 2 phones. With that said, we have noticed some differences. It seems like in some areas in Arizona, our home state, that coverage was a little bit better with Verizon. We also have pretty frequent delays with text messages, where they arrive hours after they were sent. Not sure what causes that. Overall for the savings, we are still happy and plan to stay with PureTalk, but it would be nice if some of those issues were resolved.
Hello, Karl! We're sorry to hear that you're experiencing service issues in Arizona and with text messages. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com