PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Dec. 7, 2023
The service keeps getting better. I have never had to call for assistance and the prices seem the best in the business. Puretalk has good sound and connection quality where I live and rarely if ever do I enter an area with low service or no service. I wish I had made the change years ago from my other carrier.
Hi, Christopher! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 7, 2023
I had huge problems with getting my phone activated. I also received great service to get it activated. So far I don't miss my previous provider in the least. I like that I'm supporting veterans and an American based company. I'm anxious to see how my coverage works on a trip to Las Vegas for an Air Force graduation in a week. I also am interested to learn about out of country travel.
Hi, Patricia! We're happy to hear you received great customer service while activating your phone. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 6, 2023
A straightforward service provider with what seems to be state of the art equipment to push calls/information through. I've never had a drop call that I know about. Billing and service is straightforward and if you do have a question, a real person is close at hand for quick answers.
Hi, Greg! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 6, 2023
Pure Talk has given me a friendly, knowledgeable and helpful person every time I've called and the service is cheaper and better than the plan I used to be on and I got the free Samsung galaxy phone with the Mike g promo. There is definitely no other plan I will be recommending to people other than Pure talk. Thank you.
Hello, Ryken! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 5, 2023
The cell service seems pretty good. The only issue that I have is the Internet connection. There are A LOT of dead spots. I use to use Verizon and I never had an issue with Internet connections. Also, I know that you use AT&T towers. Do you capture all of my data like AT&T does and share it with the government? I'm rather concerned about my 4th amendment rights.
Hi, Mitch! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. PureTalk does not sell any customer information or record any activity. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 5, 2023
They were helpful but I still experience lack of service that was the main reason I needed help. Am thinking of changing service providers since I am not receiving what am paying for. Perhaps there is more signal with another provider. You may have a less expensive plan that has more access to wi fi.
Hi, Doris! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 5, 2023
I am probably one of the few blind customers at PureTalk. I appreciated the customer service as I ran into bumps on the road of setting up my SE 3rd Gen. However, I had been told, during my very first call, that I would be able to trade in my iPhone 8, thereby reducing my installments for my new phone. This did not turn out to be the case--at first, I was told (during a slightly later call) that, probably, the box for sending the 8 in had just not arrived yet. Well, months later, no box. I had made a third call, explaining that, the charger door was cracked; however, a sighted friend who was wiping the phone for me later explained that only the Utterbox case had the crack--the phone was in mint condition. I then called to explain this, by which time, 3-4 months after my very first call, I wAS TOLD I couldn't send in my iPhone 8; this was not my fault, I protested, to no avail.
The sales rep, after consulting with supers, told me that I would have to wait 'til the 3rd gen could be traded in--I am perfectly happy with the 3rd gen, and don't want to trade it in. The 8 is still in very good condition, having only been gently used during the 4 years I had it, so I still would like to turn it in and hopefully thereby reduce my bill. I am very disappointed that the initial plan never came to fruition. Generally pleased with PureTalk and not thinking about leaving due to this scenario, but frustrated that I seem to have been led down a garden path re trade-in.
Hello, Sandra! Although we're happy to hear our support team was able to assist you with setting up your device, we're sorry that you could not trade in your iPhone 8. Device trade-ins must be initiated during the purchase of a new device. We have reviewed your account and do not see a trade-in request. Unfortunately, we cannot initiate the trade-in after placing an order. Please accept our sincere apologies for this inconvenience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance.
Reviewed Dec. 5, 2023
Been with Pure Talk for over a year. Great service. Great pricing. Won't be going anywhere else for my cell coverage. Great patriotic company and veteran-owned. Not much else to say except it is an American-based company. You will speak with someone here in the States and not some foreign outsourced company.
Hi, Lee! It's fantastic to hear you're receiving great coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 5, 2023
Price is reasonable. I like that the company is conservative, not woke. Cell service quality is average, no better than others I have tried. But my main complaint is that I cannot access the internet unless I am connected to Wi-Fi. I'm paying for 5g of data, but can't use it. Considering changing companies.
Hello, Janet! We're sorry to hear that you're experiencing issues accessing data. Please accept our apologies for the inconvenience this has caused. Please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 5, 2023
I will lay out the facts as they happened. October 28 my father died in Brazil. I live in the USA and needed to rush down for the funeral. Called PureTalk to ensure I would have service there. They said yes and offered to upgrade my plan because emergency and data use gets high so on, made sense.. I did so. October 30 I arrived in Brazil and had no service. After a week of suffering having to mulch WiFi off of everyone I returned to the USA. November 8 called PureTalk, they stated that they wouldn't have said that they had service there because they obviously don't, it's on their website they don't. So I asked why did customer service offered the extra data plan if they knew I couldn't use it? The response was they offer it to everyone. "Not our fault. You took it.. and by the way no refund."
I spent the better part of a month trying to get somewhere with customer service and nothing at the end of the day. They treated me nicely. No outright bad treatment but clearly muffled gasps of disdain and neglect. They said they don't know who answered that day, who said it. I rarely say this but I'm posting this review in part to attempt to reach someone that could help me. I liked PureTalk and had high hopes. I switched to them about 8 months ago, after hearing so much from two friends and the ads on Daily Wire. If no one reaches out I shall switch, even at higher cost. I will never ever return and I will share my story, I shall do it often, every time I think of my father.
Oh no, Anthony! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have applied a credit of $11.80 to your PureTalk account for the plan change. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 5, 2023
I have been a PureTalk subscriber for over a year. Service has been excellent! I had my own phone and transition from Tracfone service provider was accomplished easily. Any issues I had were taken care of with efficient assistance from PureTalk customer support. I highly recommend this phone service provider to anyone looking for economical, professional and reliable cell phone service..
Hello, Patricia! We're thrilled to hear you're enjoying your service and receiving great customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
I went to Pure Talk to get away from woke companies that was it. The phone calls and texts work fine but the data part is slow or doesn't really work at all. It tells me I used so much data but honestly most of the time I can't even get online or it is so slow I give up. I wanted to switch the wife over for the same reason (from cricket) However, the internet part is not even usuable to be honest. I will probably stay with Pure Talk for now since I don't need much internet anyway but I don't think I will switch the wife over at this time.
Hello, James! We're sorry to hear that you're experiencing issues with data speeds. Please accept our apologies for the inconvenience this has caused. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
Many times I attempt to send texts my connection with Pure Talk is not connected???? Not sure why?? Does not happen too often but just wondered why this happens. This often just states that we are able to use our phone for emergencies only?? As I stated before this doesn't happen too often. Just concerned why.
Hello, Dora! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
PureTalk is as advertised. My bill was really cut in half. I wish there was a block for spam calls. The iPhone I got from PureTalk when I came over is the worst phone I’ve ever had. I can’t afford another phone so soon. I just hope your phones are not the bottom of the barrel. But the service is great and customer service is what customer service should be!
Hi, Fran! Although we're thrilled you're saving money on your monthly bill, we're sorry to hear the iPhone you purchased did not meet your expectations. Please accept our apologies for any inconvenience this has caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
My one and only complaint with PureTalk is having to have a seven digit code for voicemail. I have recommended PureTalk to a lot of people as most of the wireless providers in my area have some pretty large areas of no service. And it’s true PureTalk has some areas of no service, however those areas are quite a bit smaller.
Hi, Rose! We're happy to hear you have recommended our service! We offer visual voicemail but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. You may contact our Customer Service department at 877-820-7873 to enable this feature. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
We have been with PureTalk for almost 1 year. We have 2 phones. We are very satisfied with all areas of service. Especially help and tech support in English that is understandable. I highly recommend Pure Talk to anyone and everyone who wants to have top quality cell phone service, help veterans and show loyalty to American companies.
Hi, Ann! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
Mario E.
Hello, Mario! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
From AT&T to Ting, it feels good to finally have a provider that charges an reasonable amount for reasonable service. Let's be real, if I'm using GBs upon GBs of data, I probably should find a better hobby than doom scrolling. If I need 100% perfect signal everywhere on Earth to feel safe, I probably should learn some survival skills. If you use a big name provider, you best re-examine your life. Stop giving money to companies that hate you. PureTalk gives me the appreciation for military service where I feel it most often - my wallet. I can't recommend PureTalk enough. American company, American customer support, American pride. Go PureTalk!!
Thank you for switching to PureTalk, Warren! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
For the most part, the service isn’t very good. There are a lot of areas where I have very poor service, if any at all. I have to use wifi calling while I’m at home and can’t move away from the house. I might have 3 bars and LTE but I will have very slow internet.
Hi, Keith! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
I was a Verizon customer for over 20 years. Great service, but I was told I had to go to 5G and buy a new phone because my plan was under the 3G platform. Then my monthly plan doubled in cost, so I switched to PureTalk. My service is as good as it was with Verizon, but I didn't like Verizon's politics. Happy with the service and costs with Pure Talk and would recommend them as a phone carrier.
Thank you for switching to PureTalk, Michael! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
Cell signal is ok, we do not have signal at our home which sucks. The phones we purchased are not that great (SamsungA23 5g). When using Wi-Fi text, we are not able to send or receive MMS texts. We were not aware this was going to be an issue. The times I have spoken to customer service, have all been good, no complaints there.
Hello, Rachel! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
Coverage does not seem to be what was promised. Spotty in Southern Ohio, and North of Dayton. Great price, average or below service. However, your agents are excellent, and provided adequate, understandable solutions to the problems I challenged them with. Maybe time to look fro another PROvider.
Hello, Jeff! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
These are our first smart phones, overall we have been enjoying the phones and usually great service. I have a hard time hearing a conversation when I am not on speaker, but when I use the speaker it sounds like I am talking into a tin can and it echoes horribly. If I am not in a vehicle with U-Connect I do not have a good experience trying to talk on it. Overall it is marginally better than the flip phone I had, but the speaker function was much better on the flip phone.
We're sorry to hear that you're experiencing issues with sound quality on your device. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 3, 2023
I have tried several times to get into my voicemail to work but I always have to call back to reset it up. Price was raised without reason or notification. Price went from around $55. to $60, up to $70. My internet keeps dropping. I have to reboot the phone once or twice a day.
Hi, Margaret! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 3, 2023
I have Pure talk for four years. So glad I switched to Pure Talk. Great service! Same as my other company but much cheaper. I’ve recommended Pure talk to the rest of my family. Everyone that switched is also very happy. I would tell anyone that is thinking about switching to go for it.
Thank you for being a long-time customer, Shannon! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 3, 2023
I’ve overall been very happy with PureTalk. Recently, however, there was a price increase that was unexpected to me. I would have appreciated a special email just about the increase in my rate and a reason why. I have not had service for a full year yet and was disappointed about the increase, especially with no formal notice that I saw.
Hello, Kathleen! Our customers are notified of upcoming monthly billing changes via email or text message. We have recently added a Recovery Fee to all customer transactions. The Recovery Fee is charged to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. It also incorporates a flat fee per transaction to cover additional administrative fees. A notification of the upcoming change was sent via email on 11/01/23 with the subject line "Here's the latest from PureTalk." Please accept our sincere apologies if you did not receive this email. To learn more about taxes and fees, you may visit https://www.puretalk.com/terms. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 3, 2023
My service for phone calls is very good. As well as internet service. When I first joined, for a month or 2 there was internet issues but they have long since been cleared. Also very easy to access customer service. Very happy with Puretalk. I plan on continuing to use it.
Hello, Lou! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 3, 2023
I rarely have more than one bar of service. When I talk to people they complain I am cutting in and out all the time. I have called and the service people had me do something and turn off my phone, then they called back. For maybe an hour I had 2 bars of service. I am currently looking to go elsewhere as it just too frustrating to keep using the service.
Oh no, Carlene! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 3, 2023
Our family switched to PureTalk about 2 years ago, after being AT&T customers for nearly 20 years, and we couldn’t be happier. The switch was super easy, we kept our phone numbers, and the savings have been immense. The only times we needed to speak with customer service were an absolute delight, as far as the immediate resolution to our needs and the friendly & caring interactions from the representatives. I’ve recommended PureTalk to any friends & relatives who were considering switching carriers, and I’ll certainly continue to do so!
Thank you for switching to PureTalk, Jeanne! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 3, 2023
I am very satisfied with Puretalk as my provider. I have had nothing but excellent service with my phone and customer service. I live in an rv. Most of the places I've traveled throughout the US, I have had great service. I do share my experience with Puretalk with friends and family. Thank you Puretalk!
Hi, Mark! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 3, 2023
It is near impossible to try to order a new phone. It is not convenient to even try to get anything done with the phone help. You need a more convenient way of shopping with this company. The experience I have had with some of the staff has not been pleasant.
Hello, Deana! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 2, 2023
I am so pleased that I finally called Puretalk. I have heard about them on AM radio with Sean Hannity and the Clay and Buck show. Their service plans have many options to suit your needs and the cost is well worth it. I had brought my Verizon unlocked phone over and they ported my phone number.
Thank you for switching to PureTalk, Daniel! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I’ve been using PureTalk for more than two years, and I’ve never had a problem with reception or billing. My bill immediately dropped to 40% from what I had been paying before I switched -- I really have saved 60% ever since I switched, or more than $1100. I encourage everyone to try PureTalk.
Hi, Joseph! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I am very satisfied with the price per month. The phone is quite easy to use. After the initial problems of getting connected a couple of years ago which was due to some big change you were making, I’ve had quite satisfactory customer service. I don’t like it changing my settings on its own!
Hi, Ruth! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I have recommended PureTalk to everyone I know. Service is flawless, as advertised. I’m completely pleased with everything. I had to contact customer service once when I first started service and the experience was positive and successful. When I think of all the headaches I had with AT&T, I wish I’d known about PureTalk earlier.
Hello, Felice! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I have been a PureTalk customer for 8 1/2 years and have been more than satisfied with the service and all that PureTalk has to offer. I have only had to call the support department twice in all those years and I received very courteous and exceptional help both times.
Thank you for being a long-time customer, David! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
Can't make calls in certain buildings. When I had Verizon _ no problem. Your AT&T network has spotty coverage. I switched from AT&T to Verizon years ago for that reason. Switched to PureTalk for the price. 10 stars for customer service and support! Knowledgeable, friendly and they SPEAK ENGLISH!!! In my kitchen and couldn't send!
Hi, Daniel! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 2, 2023
I am very pleased with PureTalk, with their customer service especially. They were very helpful when I needed their help and explained things clearly. I have never had a problem with data or access to cell phone service. The Samsung phone I bought thru Pure Talk has worked perfectly!!
Hi, Sylvia! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I’ve been very happy with PureTalk. The service is reliable and the price is excellent! I never regretted my decision to switch to PureTalk and have recommended them my friends and family. I like that the price hasn’t gone up since I joined years ago and there’s no hidden fees like other companies charge.
Thank you for being a long-time customer, Michelle! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I was very skeptical of switching away from a big name provider as my cell phone is critical to my job and business being in sales. The switch has been AMAZING...Service/coverage IMPROVED for my wife from her carrier and my coverage/service has been great. And the SAVINGS! My wife and I have better plans than we did individually and combined pay what our previous lowest single plan cost. I could not be more happy with the switch and wish I would have done it YEARS ago.
Thank you for switching to PureTalk, Luke! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
Like my daddy used to say, the best insurance is the kind you don’t have to use. I can say that about my experience with Pure Talk. I don’t when I last contacted the help line. Thanks to all for a job well done. I have referred friends and relatives to your good and economic service.
Hi, Don! We're happy to hear you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
I'm really happy with my service at home (out of cell range), and in town (in range). My phone has been very reliable. The wifi calling works great! I haven't had any real problems to speak of, other than having to learn a few new things.
Hello, Warren! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
From the time I switched to Pure Talk I have had no trouble. I can depend on this service wherever I go! I love supporting the honorable and serving veterans as well. I greatly appreciate talking to a Native American and not some foreigner when I call. Keep up the good work.
Thank you for switching to PureTalk, Susan! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
I have been happy with my phone service and it is very affordable. When I first signed up, I was blown away by the customer service of PureTalk! They were available with little wait time, very helpful and knowledgeable. I would recommend PureTalk to anyone looking for a quality cell phone provider.
Hi, Michelle! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
Service generally very good. Months ago I contacted service department re: disconnect notice, rep was somewhat belligerent, insisting I'd be charged reconnect fee. Charges are automatically deducted from bank account; the problem wasn't mine. Rep would not budge. Call ended. Apparently problem resolved at PureTalk's end. Service remained in place, no reconnect fee assessed.
Hi, Karen! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
There have been no issue with service. AT&T keeps attempting to bill for a month we started services with Pure Talk, they won’t even talk to me, keep referring me to Pure Talk services. Otherwise we are grateful for the cost and services provided to date, thank you.
Hello, Terry! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
The reception is very poor. Sometimes I have to go outside to use the phone. I can’t just use it anywhere in the house either. I go upstairs and sit with my back facing the window or I sit in the kitchen close to the window. I keep wanting to cancel my service, but I haven’t gotten around to it.
Hi, Elaine! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
I ordered a phone, the phone wasn't in stock. I ordered two day shipping. On day 5, I called to find out where the new phone was. I was informed it was out of stock. I wasn't informed until then. So I had to cancel the order and place a new order. Something like 12 days, one lost business account, untold numbers of missed texts and calls later, I had a new phone. I give you three stars because, until recently, I've been fairly satisfied. But this past phone replacement thing was a total fiasco.
Oh no, Lucian! We're sorry to hear about your experience with your order. Please accept our apologies for the inconvenience this caused and if you received anything other than an optimal customer service experience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
I enjoy this program except for the fact I have a very difficult problem using it indoors and I have medical issues that don't allow me to be outdoors often. I was originally told you work off of AT&T and Verizon towers and come to find out you work off of T-mobile towers and I suspect that that is my indoor reception problem!
Hi, Barbara! We're sorry to hear that you're experiencing service issues within your area. We operate off of AT&T's GSM network and utilize their towers. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
Have sent several emails before. Read and respond vs my having to beg over and over for satisfaction. Did nothing to resolve iPhone locking up and also spent over 10 hours with senior techs with Apple. Still have the phone and might come back to Pure Talk if if if if you respond.
Hi, Timothy! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
We just helped neighbor with Pure Talk information. She is signing up! We sighned up thru Jesse Kelly radio originally. We love the customer service. Very happy with coverage here in alaska. We try to tell everyone about your great plans. Looking forward to a long relationship with you guys.
Hi, Robert! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
PureTalk has always responded in person and remedied any issue or question immediately. It is a pleasure doing business with a real person based in the USA. I hope in the future for additional services such as email. I appreciate the privacy and quick responses. My only mistake was getting the Nokia phone. The camera is low quality and it has to be rebooted often as it locks up.
It's fantastic to hear you're receiving excellent customer support! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
Since signing up a few years ago, PureTalk has amazing. No gimmicks, no hassle, and no headaches. Service has been great, 9 times out of 10 wherever we go, proving better than previous carriers of ours. Because I know my money is going to such great people and a reliable service, I'm happy to pay each month.
Thank you for being a long-time customer, Christopher! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
Truly appreciate PureTalk. They provide very reliable service at a great price and they do not donate to any political entities. I like knowing that they do what I pay them to do and they do not skim off any of what I pay them to do anything else! They keep it clean and honest!
Hi, Mary! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
I have told several friends about my PureTalk experience and encouraging them to contact you for more information. I have had no issues that I know of or connecting issues. Thank you for offering such a wonderful service! Looking forward to when PureTalk can offer international service since I have family that I visit in Europe.
Hi, Linda! We're happy to hear you're enjoying your PureTalk service. We offer international roaming in 30+ countries. You may visit https://www.puretalk.com/international-roaming to learn more. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
Sim card has corrupted. Pure Talk to send a replacement out November 10th. Never received as of Dec 1st. Telephone calls are repeatedly broken up when calling out of Pure Talk provider system. Busy times of day at 12 noon and 5 pm calls are not going through. Phone will not ring. Goes directly to voicemail.
Hi, Richard! We're sorry to hear you did not receive your replacement SIM card and are experiencing service issues. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
I love Pure Talk service. However, I purchased my iPhone from you and wanted to add extra money to pay it off sooner and was very disappointed when I found out that I could not do this. It has me thinking of other options now. One thing I know for sure I will not purchase any more phones.
Hi, Roberta! Although we're happy to hear you're enjoying service, we're sorry that we do not offer additional payments for monthly financing. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
Every time that I have called customer service, there has been someone who is easy to understand, who patiently walks me through the process. This included a set-up process, as well as the switch to G5, which required several calls to finally get worked out. Also, the phone I bought through Pure Talk has proven to be a very good buy, with plenty of storage.
Hi, Julie! It's fantastic to hear you're receiving excellent customer support and enjoying your service! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
Worst service I have ever had. SOS only inside my house. I have to go stand in middle of my yard to talk to anyone. Can not use phone in house. Just had to buy a $500 booster system to see if that works. When I called 7 different times I was told by several of your employees that I was not guaranteed service inside my home. No one cares but you want my money. Very very unhappy.
Oh no, John! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience and if you received anything other than an optimal customer service experience. Please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
My phone started having connection problems over Wi-Fi calling. It took three calls, but the third tech support person figured out the problem and led me through the correction steps I needed to take. He was professional and well trained in pursuing clues to get to the bottom of the problem.
Hi, Pam! Although we're sorry you experienced issues with Wi-Fi calling, we're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
When upgrading my iPhone and transferring my phone # to it, there turns out to be a difficult and tedious process getting the messaging service to transfer also. I don’t know if there’s a way to make it easier, or to give a heads-up when that is the customer’s intention. I always find it great when a company anticipates my needs!
Hi, Ken! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
I've been absolutely satisfied with Pure Talk. The cost is just right for me. I've recommended at least 2 people to Pure Talk reflecting my satisfaction. Whenever I've had a question staff have been very responsive. This is very important to me, especially as a senior. Though few people know about you, I gladly spread the word about my satisfaction.
Hi, Sarah! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
My experience with Pure Talk wireless has always been positive and the people who answer the phones in customer service are always friendly and helpful, by far the best cellular company I’ve ever done business with and believe me there are some awful companies out there, I was a Verizon customer years ago and I’ve always said never again. I won’t go into all the gritty details but dealing with their customer service was not pleasant at all. I was very happy to find Pure Talk and refreshingly surprised by how nice their employees are. Thanks and keep up the great service.
Hi, Robert! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
I resisted switching from a home to cell phone service. My home phone was difficult to hear over. I kept buying new hand sets, changing batteries, and switching providers. The new phone and service is amazingly clear. PureTalk folks were helpful and signing up was easy. So glad I did.
Thank you for switching to PureTalk, Donna! It's fantastic to hear you're enjoying your service and received excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
My bill is half the price from my previous carrier. I was originally with ATT for decades. I couldn’t justify the cost with the poor economy and high inflation. I needed a change. Saw many Pure Talk commercials and said, "I have to try it." I’m all in! Service is just as good.
Hello, Alain! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
The 5G seldom works and the 4g locks up. When the wifi gets unreliable, my phone service often fails. My wife kept her Verizon service and it is great. My previous service with Verizon was much better than Pure Talk. AT&T is terrible. I really want to make this work but right now, I'm frustrated and considering other options. I'm a disabled veteran and signed up with Pure Talk because of the things Hannity said about you.
Hi, Jack! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
I was very satisfied with Pure Talk for several years, and I Iiked the fact that I was supporting a veteran owned business! I even recommended friends that got PureTalk! That was until the 3G shut off. That Saturday morning when my phone quit working, I called Pure Talk from my home phone. I was told 3G was shut off, and my phone was not compatible with Pure Talk anymore because it was obsolete, and that I would have to buy a new phone. I had just bought the Galaxy S9 the year before, when it was only 1 year removed from being the current flagship model, so I didn't know how it could be obsolete that fast! I told your CSR that I'd have to switch to Xfinity because they told me it would work on their network. Your reps response was that they were going to turn their 3G off at the end of the year, to which I said then I had 9 more months before I'd have to buy a new phone.
Long story short, all I had to do was change the settings to LTE for my phone to work on the 4G network. It's still working fine, and will until they shut off 4G in about 6 or 7 years! So if you guys would've just told me to check if my 2 year old phone was LTE compatible instead of trying to sell me a new phone that I didn't need, I'd still be your customer. So too would have been my friend been in Evansville that I convinced to switch to Pure Talk, who was told the same lie, and is now with another carrier.
I was flying out of town for a family funeral, and had to have service immediately. It could have been a disaster for me. One that didn't need to be if you guys would have just been honest and had your ducks in a row to suggest the simple fix. I don't know if it really matters to you that you lost 2 customers or not. 2 customers aren't a big deal, but I took my time that I needed to be doing something else in the hope that you listen to what I have to say and change the way you do business so you don't piss off somebody else!
Hello, Ron! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Samsung Galaxy S9 and older models are incompatible with our service as Samsung no longer provides the necessary software and security updates for their older phones. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
I highly recommend Puretalkusa.com. I was formerly a customer for many many years and then left because they did not offer iPhones. Recently I am back because they offer many different cell phones now, including iPhones. I love the
Hi, Allen! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
We love the low price per month and the unlimited call, text and data plan. We love that you invest in culturally conservative companies. But our area is rural and we need better cell coverage. Our area only gets 1 or 2 bars of strength. It's not enough coverage to call or text or get data. Hopefully, you have plans to get more service soon. Thanks for asking our opinion.
Hi, Lauri! Although we're happy you're taking advantage of our affordable prices, we're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
The best thing is the price. It's very reasonable. On the rare occasions when I've had to contact customer service, I've had a person who spoke English clearly so I could understand them. Being 83 years old and hard of hearing, it's important that the person talking to me can be understood!
Hi, John! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I've had PureTalk for a couple years. For the most part I have been satisfied. There have only been a few times when I couldn't get service but it's usually when I am camping in northern MN. However, lately my calls have been disconnecting or "dropping" while I'm talking and also the sounds goes in and out. I hope this is something they are working on. If it continues I will have to call them.
Hi, Jean! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I have been a PureTalk customer for several years. After being a customer of one of the major carriers for years it became apparent that my cost for basic cellphone service was becoming ridiculous. By moving to PureTalk I was able to cut nearly $140.00 from my monthly bill with absolutely no degradation in phone service or internet access. And with International service PureTalk keeps getting even better!
Thank you for being a long-time customer, Dennis! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Both my husband and I have used Pure Talk for over two years. We're satisfied and we tell our friends that. We also feel we are getting good value for our money. I feel grateful that we are with a good cell phone company. I think you should give them a try.
Thank you for being a long-time customer, Linda! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I bought a brand new phone from you and enrolled in Puretalk. We get no cell service here and have relied on connecting to wifi for phone calls. My wife has Verizon and her phone works fine on wifi. I was expecting the same when I went with Puretalk. Now I wish I hadn't bothered getting the phone as it is of no real use to me. You can see by my usage that it has barely been turned on. Very disappointed. You should have said that your phones don't work for wifi calling in your promotional information.
Hi, Roy! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Have had several contacts with customer service, all resolved successfully, and have never had a loss of coverage. Also got a great deal on a new android phone to replace my old, outdated one. Setup was painless and relatively quick.
Hello, Terrence! We're happy to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The phone is nothing like I was told to expect. It frequently drops calls, just clicks off, and even shocked me once on an incoming call. The speed is very slow on 5G, and takes forever to refresh. Not the experience I was hoping for.. Can't recommend to anyone looking to change providers.
Hello, John! We're sorry to hear that you're experiencing issues with your device and service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Had to quit Pure Talk though I loved the military aspect. But I couldn't afford any of your phones and my Android was not compatible with your service so left Pure Talk. I really believe in your services but just couldn't find a phone I could afford. The one I used initially was an old phone from a friend but was giving me lot of trouble. So need to get a new phone. Maybe sometime in the future will come back to you.
Hi, Maria! We're sorry to hear your device was incompatible. Should PureTalk fit your needs in the future, we hope you will reconsider our service! Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
It has now been about 1 year since I switched from a 15+ year stint with Verizon, and could not be happier for the results of the change. From day one the customer support team got me up and running, and to this day have had excellent signal strength and service through my areas of travel. One slight concern is that I do make international calls to China, Dubai, and Ireland, and found I was limited to call time, so I need to investigate how to get more time credits. Keep up the great job Pure Talk.
Regards,
Gary
Thank you for switching to PureTalk, Gary! We're thrilled to hear you're enjoying your service and receiving excellent coverage! If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I like that I can easily customize the plan for each phone. It was fast and simple to set up the phones and service. When I had questions I talked to a representative that was easy to understand and very helpful and no waiting!
Hello, Susan! We're happy to hear you're enjoying your PureTalk service and receiving excellent customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
We switched from T-Mobile approximately one year ago. Pure Talk was suggested to me by a family member who was already a customer and had a great experience. I have had the same and no one can believe what I pay for our cell service. I do not have dropped calls, the service has been consistent and the customer service department #1. An actual person picks up on the third ring! I highly recommend.
Thank you for switching to PureTalk, Lou Ann! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Our experience to date has been excellent. Every contact has resulted in a friendly clear response, and the problems were resolved. One instance was the installation of the SIM card for PureTalk. Another was a clear response on calling overseas. Finally, we received assistance in enabling our playing back recorded messages without entering our own phone number as a code. As a retired vet we are pleased with lower cost.
Hi, Thomas! First and foremost, we want to thank you for your service! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
My experience with Pure Talk has been nothing but positive. My prior carrier had provided me a positive experience, but at about double the expense. Now I have all the advantages of a great experience at a truly economic price. I would definitely recommend Pure Talk to my friends and family.
Hi, Charles! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Every time I get switched. I have to be verified all,over again. Come into the modern age! People on the phone are just as frustrated as we are! I'm a NavyVet. I can’t get my hearing aids to work ON ANY OF YOUR PHONE FOR ABOUT A THOUSAND DOLLARS. I CAN'T AFFORD THAT. At least with my old cell phone service, I could connect with them. I’m back to big time frustration… call me!
Hi, James! First and foremost, we want to thank you for your service! We're sorry to hear that you're experiencing issues with connecting your hearing aids. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Woman who activated phone didn't help with anything else other than, "Your phone is now activated and this is your new number". Thought I would get more info but my next step will be to try to read the instructions which are in such small print I'm trying to use a magnifying glass to read them, not easy. There has to be more help in this set up of a phone! Is there an instruction set up in larger print that can be sent to me?
Hi, Carol! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I purchased a 2nd phone (flip phone) for my wife through you in March. I couldn't get it to operate before I departed to East Texas to work. Your service person determined the sim card was defective and sent another that arrived after I left for E Tx. When I returned, I worked with your service person to get that phone operating. Since that phone hadn't operated since arrival in March, I requested credit from March to early November, when It came into service. I was granted 1 month credit. I believe the other month's credit are due me.
Hi, Douglas! We're sorry to hear that you're experiencing issues with your device. Please accept our apologies for the inconvenience this has caused. Our Support Team is available for your credit request through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I don't know the order number. It was 2 years ago. However, I recommend Pure Talk to everyone. Some people have ** and that's good but I like the values of Pure Talk and the people who run it. I think this is run by Veterans and that is a good thing.
Hello, Gerald! We're happy to hear you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I had to reset my password. The agent was very helpful and the problem was solved quickly. The only thing easier would be changing myself on the website. I am VERY HAPPY with Pure Talk! I have never been told that I needed to say more when less covered the subject. Next....
Tom
Hello, Tom! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I could not get any help, My phone would not ring it through to you. My phone doesn't work very well. My husband's works about 15% of the time. His number is **. We are not happy. Also, when we signed up for this, we were supposed to get phones, we had to buy my husband a phone and you sent the sim card. The phone keeps telling us there is no sim card. It has the sim card you sent us in it, What is going on?
Hi, Roberta! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
In calling I was told my service in the British military would apply. I provided evidence of my service but never received the discount. After several months I called to inquire of the discount and was told my service in the British military did not qualify me for the discount. Does my service qualify me or not?
Hello, Terence! Our 15% Military Discount can only be applied for active-duty US military or veterans. To learn more, you may visit https://www.puretalk.com/military-discount-plans. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
It's has been a horrible experience. We added a line and got a phone for my wife. Transition was difficult, as the Pure Talk process did not include all steps needed to move the phone number to Pure Talk. So that added 3 days and 2hrs of phone calls. Brand new phone we got from Pure Talk did not charge. Got phone at reduced price because of plan we chose. Pure Talk took zero responsibility, no option to replace the phone, and wanted to charge us back money for returning phone. Spent HOURS on phone with PureTalk and Samsung. Getting phone replaced through Samsung, but with no phone to use. Wish we never had Pure Talk and will be looking to move when we finally get settled. Very disappointed
Oh no, Aaron! This is definitely not the experience we’d hope for you to have. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
We had a really good experience with customer support getting set up. We had AT&T before and we noticed a difference in service unfortunately. I barely get service in my office at work now and our security system notifications come in much slower. By the time we check the person is gone. Other than a few things like that the service is fine and we’ll continue using them.
Hi, Kaylie! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
My experience was bad. Staff were unwilling to help or escalate the case to someone who can address my issues. Im also disappointed that nobody reached out to me. I was told someone was going to call me about my case issue last Tuesday at the latest. Will not recommend service in the future
Oh no, Scott! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
No dropped calls, excellent range, the price is right, service was excellent when having set up issues with phone (my fault). I would hope that Pure Talk expands its services to affordable (less costly than Verizon, ATT, and Xfinity) internet services. I highly recommend Pure Talk,,,, Give them a try, you will not be disappointed.
Hi, Michael! We're delighted you're enjoying your PureTalk service and receiving great reception since switching! We're always working to add new technologies that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
My husband and I use Pure Talk's basic plan and it has been working just fine for us. We were previously with a large provider that was charging us almost 3 times more for the same plan. We are happy with our service and appreciate their has been no increase charges on our mobile service plan. Thanks Pure Talk!
Hi, Elvia! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
They help get me set up and if I had any questions they were right there and very helpful. I would highly recommend them to anyone! In addition, I'm an Air Force widow and I truly appreciate the fact that they understand how important it is to me that when I do need assistance, I speak to someone who speaks English clearly and can explain what I need to do.
Wow, Sandra! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B
Reviewed Nov. 30, 2023
I am very satisfied with the value of Pure Talk. However, and there is a however; it was not an easy transition. While I recommended service to others that did join I don't ever recall getting any reward for it. I have found it difficult to talk to a real person. I would like to have more information on getting a new phone
Hi, Paul! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies for not having a seamless transition. Satisfying our customers is very important to us, and we're sorry we didn't meet your expectations. Should you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
We were previously with a larger provider that effectively covered all the areas to which we often traveled. However, that cost was dramatically increasing as we were forced into plans that far exceeded our use. Pure Talk has been a blessing with a lower cost that fits our use and worked in all the areas we needed. We have recommended several people switch and they have been just as happy with Pure Talk services.
Thank you for switching to PureTalk, Lorinda! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B
Reviewed Nov. 30, 2023
One number I use to check a card balance will never go through since I switched. Occasionally my phone will freeze and although it says the number is ringing, it doesn't and the call drops. This leaves me stranded without service. The technicians send me to Settings and change everything. The next tech has me change them again. Frustrating.
Hello, Rae! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
My experience with PureTalk has always been stellar. I'm very happy that I switched to this company. Thank you. I lost my old phone and was so happy that I received my new phone in 2 days. It cost more than I was hoping to spend since I am on a fixed income but the payment plan did help.
Wow, Antonio! We're delighted to hear you're enjoying your PureTalk service since switching! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
It has been a pleasure working with Pure Talk, my husband switched his phone also to Pure Talk. We love prompt phone time response and love speaking to someone you can understand. All people are well informed and put you in contact with someone who can help if they can't. Great experience!!
Wow, Carol! We're delighted you've received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
When internet data is used, it would be nice if it would automatically go to slow instead of having to call and request it. Mint Mobile automatically goes to slow when high speed is used for the month. That is who the other phone in the household works. I like to have 2 different carriers in case one is down and the other will still work, but the low speed data is a drawback with Pure Talk.
Hi, David! We're sorry to hear about all the inconvenience you have experienced with your service. Once you have utilized all high-speed data, your device will automatically begin using low-speed data, which is about 256kbps. High-speed data is refilled on the next billing date, provided billing is successful. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-on tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
Problems with international calling could make or receive calls even though we had set up for roaming. Very frustrating. Don’t want to change carriers but may be forced to if I can’t resolve this! We had emergency situation abroad and couldn’t use our phones. Had to borrow another carrier phone.
Hello, Thomas! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hope for you to have. PureTalk now offers international roaming while traveling abroad. Your PureTalk plan includes up to $20 in International Roaming credits. You can purchase a $10 add-on for International Roaming through the portal if you need more. Once you log into your online portal, you can purchase one-time roaming add-ons or recurring add-ons. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. For more roaming details, please use the link at https://www.puretalk.com/international-roaming. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
From customer service experiences that I have experienced to the cost of your services to excellent reception anywhere I am… you are #1. I have recommended PURETALK to so many people but many are skeptical as they have never heard of Pure Talk!! Please do more advertising and maybe offer your customers incentives to have their friends sign up. :)
Hi, Elaine! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
Pure Talk meets our family’s cell service needs at the most affordable price. They have great coverage in our area. Their Customer Service Reps are friendly, knowledgeable, and easy to understand. I’ve not had any hassles during the few times I’ve ever had to call them about anything. I love how they added Hot Spots for free!
Hello, Jamie! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
We bought 2 phones when we had to switch to 5g. They are both messed up and unusable junk. We love PureTalk and need phones right now. Our landline is our only phone. The phone we purchased # is ** and **. We don't know what to do since we paid for these phones and are seniors on a social security check. We would really appreciate any help we could get from you.
Hello, Mary! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hope for you to have. You'll need a VoLTE-capable device compatible with PureTalk's network to resolve this service interruption. You may log into your Account Portal at www.puretalk.com and click the 'Replacements" tab to browse device upgrade options. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
Overall, I am very pleased with Pure Talk Wireless. The pricing is outstanding! The only suggestions I would have are the following: 1) It would be good to be able to respond to group messages of more than 10 people unless it would involve a major cost increase. 2) Would it be possible to offer phones without the Google/Apple surveillance spyware installed? I realize it would probably require a different operating system than Android or Apple.
Wow, Robert! We're delighted to hear you're enjoying your PureTalk service since switching! We're always working to add new technologies that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed Nov. 30, 2023
I have been very pleased with the service by Pure Talk. Customer service agents have been fantastic to work with when I have had issues. I have recommended Pure Talk to friends and family who have been disenchanted with their current carriers, I emphasize to them that the company is veteran owned and customer service is in the United States. Nothing makes me more angry than having to deal with help who live/work in a foreign country.
Hello, Wynona! We pride ourselves on being a US-based, veteran-owned business. We're delighted you've been enjoying your PureTalk service since making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
My phone (the voice part) quit working sometime in the first half of 2022 due to the discontinuation of 3G (texting was fine, though). When I asked a Pure Talk operator for a new phone to replace the present texting phone, I was told that I had to pay full price, not any discounts that you were offering on your website. I thought that that was disingenuous of you to not offer me the sale price when my phone (voice) lasted approx. 18 months. The operator said that I would have to wait 3 years from the original purchase to be eligible for buying a new one at discount.
Hello Neil! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. To receive the device discount, new/existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B
Reviewed Nov. 30, 2023
Overall I'm satisfied with PureTalk but I don't like the Blu phone. It is more difficult to use than my old Apple phone I had before I switched to PureTalk. I'm having trouble with voicemail, most of the time when I enter my password it tells me the password is incorrect but some of the time it is the correct password. I don't know what is going on.
Oh no, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. It seems like you need to have your voicemail reset! To reset, you may log in to your account portal online at www.puretalk.com/account/login, select the Plan tab, and select the Reset Voicemail option. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
It seems like I can only purchase a phone from PureTalk if I want to open a new account. Why can't someone who has been a customer for years purchase a phone from PureTalk? I have been pleased with the service and the price and enjoy being a PureTalk customer.
Hello, Joe! To receive the device discount, new/existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
I changed to Pure Talk because of Rush ** and so glad I did. The BEST service ever! From calling to the real people you get when you call in and they speak English. Love the company values as a Veteran-owned business. They have all the best phones, tablets and products as all the other carriers.
Hello, Suzanne! We pride ourselves on being a US-based, veteran-owned business. We're delighted you've enjoyed your PureTalk service since making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
Pure Talk is the best cellular service I’ve had, the price is low but the quality is high; I love having all the data I could possibly want, it’s quick and just the right amount. Pure Talk has the greatest customer service team ever, they helped me through many difficult technical issues through the years and are always getting better. I live in a very rural area where the cellular service from any provider is almost nil, Pure Talk is pretty much the same coverage as Verizon in this regard, I hope to see huge improvements on coverage. Pure Talk has a great mission helping our veterans, I can’t say that for any other provider.
Wow, Jacob! We're delighted to hear you've received such excellent service since switching to PureTalk and saving money on your monthly service bill by making the switch! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I have no regrets signing up with PureTalk. Service is great and the cost even more desirable. I can't think of a single problem I've ever had with this company. I would recommend PureTalk to anyone looking for an alternative carrier. It was a relief to know that I could keep my old phone number, which I've had for over a decade. Thank you!
Hi, Ann! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
Called about my internet. Since the beginning with Pure Talk, I never had a problem with internet speed. Either has my wife. Just started at the end of last month. Now this month internet slowed down after one week into the month. Nothing has changed with my internet use. I would like to stay with Pure Talk, but need for this to be taken care of. I have a hard time giving you guys less than 5 stars, please help me out. Everyone I sent to Pure Talk loves it.
Hello, Louis! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. We want to assist you with this data issue. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
The service is quite adequate. I do receive an extraordinary amount of spam texts, but I know that is not the fault of PureTalk! Sometimes, for some unknown reason, my home phone number gets blocked so I cannot reach my cell from my home phone. I would recommend the service, especially to my veteran friends.
Wow, Robert! We're delighted to hear you're enjoying your PureTalk service since switching to PureTalk. We regret to hear about issues that are occurring with unwanted messages. At this time, PureTalk does not have spam-blocking capabilities. However, you can do this in your device settings. There are also apps available that can automatically block calls from telemarketers, etc. There are both free and paid blocking apps. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I'm not sure if it was my incompetence or lack of info from Pure Talk but when I signed up in 2020 it was a little challenging making the switch from AT&T. Once we got the bugs worked out & figured out the right plan for my wife & I, Pure Talk has been great. Highly recommended!
Wow, David! We're delighted to hear you're enjoying your PureTalk service since switching to PureTalk! We're proud to know that our support team was able to assist you quickly with your transition and provide an excellent customer experience. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I'm sure they slow down my internet speed like all the others when I hit my gigs, but I can always up them without locking in a new plan. I appreciate that I get service almost anywhere. Sometimes more than friends who have a mainstream provider. And all at 1/3 of the price! Thank you Pure Talk for making my phone a bill I don't cringe at when it comes.
Thank you for switching to PureTalk, Hannah! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I have been with Pure Talk for several years now. They are a great company with caring employees to help you. I highly recommend Pure Talk to anyone, they are very service-oriented. I have never lost service while I have been a Pure Talk customer. If you are thinking about changing service providers, you should take a look at Pure Talk. I believe you will be satisfied.
Thank you for being a long-time customer, Mike! We're delighted you’ve received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed Nov. 30, 2023
I quite often have terrible reception at my home. People are often telling me that I'm breaking up. This is quite embarrassing when it's one of my customers. It's difficult to conduct business like this on the days that I work from home. I will say that after hurricane Ian last year I did have better reception with Pure Talk than my 3 family members with Verizon. They are back to normal and I'm the only one with a problem now.
Hello, Caren! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. We want to assist you with troubleshooting the service issues. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
I really enjoy being part of your company except that I find my calls are dropped fairly often. Also, I do have trouble answering calls. When I try to answer the phone, the call is ended rather than being able to talk to the person. I have to call them back. Very frustrating at times.
Hi, Karen! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Genuinely a very good service. It's really good coverage. I have never had a problem. Not as deprioritized as others. And higher speeds than many other of the "Big" guys carriers! I would highly recommend to anyone. It is easy to set up. They have tons of phone options. They have family plans too. Excellent! I'm a very satisfied customer!
Hi, Timothy! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
We have only been with Pure Talk a few months, but so far so good. The staff spoke English and was very willing to answer any and all questions we had. They even went so far as to get our former carrier on the phone to get our transfer completed.
Hi, Ann! It's fantastic to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I have had Pure Talk for several years now and am very satisfied with it. They offer a variety of plans which are excellent for tailoring your individual needs and are very affordable. Great phone service that is reliable and consistent along with excellent live customer service with reps who are customer oriented!
Thank you for being a long-time customer, Paul! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I realize that PureTalk leases cellular coverage from AT&T, Verizon, and T-Mobile but for some reason the signal strength is always weak except for when I am in a dense metropolitan area. But when I am in the suburbs or rural areas the cellular signal strength is poor. For example, I am visiting my Dad in San Jose. You would think PureTalk would get 5 bars out here but it only gets 2 or 3. I realize it also depends on the cellular tower. However, my Android phone has dual SIM cards. PureTalk is SIM1 and T-Mobile is SIM2. T-Mobile gets all 5 bars while PureTalk only gets 2 to 3 bars. So this shows that PureTalk doesn't always get a good cellular signal compared to the big three carriers.
Hi, David! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Switched from Verizon to you guys after hearing advertisement on conservative radio channel. Big Mistake, flip phone rats batteries, less than 24 hrs per charge cannot get service in the West while I can see cell towers, and price increase to same as Verizon, which is why I left Verizon. At this point, I'm looking at making a change, lousy equipment, cell reception and priced same as Verizon.
Hello, Jeffrey! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
We are considering changing carriers, due to being Unable to call a sibling in Vancouver because of an exorbitant extra fee to make the call. Although you advertised as being comparable to other carriers, this is not the case! We will not recommend Pure Talk to anybody Who may ask about our experience with Pure Talk.
Hi, John! We offer free unlimited calls from the US to Canada. To call to Canada, dial 1+AreaCode+PhoneNumber. You may visit https://www.puretalk.com/international-calling to learn more about international calling. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Pure Talk has been a blessing to my wife and I. The ongoing service is very reliable and affordable. The few times I've had to call for customer service, the call was answered in a very reasonable time and the representative spoke clear English. I have recommended Pure Talk to numerous friends.
Hello, James! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Great service and a responsive customer support team. Call quality is wonderful. Great small company to do business with. The price for the great service is wonderful and stays consistent. I highly recommend this company whenever I can. Doing everything over the phone is great way to reduce cost. Since Pure Talk has US based customer service there is no language barrier.
Hello, Ralph! It's wonderful to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I did not understand the promotion for new phones and ended up not purchasing them. The agent was very friendly and helpful. I was hoping to upgrade to a 5g phone to take advantage of the speed. It appears that when we switched to Puretalk that maybe we don’t get priority to the fastest speeds. This could be in my head and definitely not based on any particular facts other than my perceived usage.
Hi, Steve! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I live way out in the country and have pretty good service. In the open it is great. Under a metal barn I need a cell booster but it was the same with ATT or Verizon so this a wonderful deal. I would absolutely purchase it again and I am always having someone change my mind but service for the price is terrific.
Hello, Judy! It's fantastic to hear you're enjoying your service and receiving great coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I think the PureTalk service is good. When I have called customer service they are always friendly. My complaint would be that when we switched to PureTalk we were recommended a Blu phone and it has been terrible. I have spent hours on the phone with customer service without resolving the issues.
Hi, Mindy! Although we're happy to hear you're enjoying your PureTalk service, we're sorry you are experiencing issues with your device. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Wonderful experience. Young lady helped me through the whole prosses. We came here from Straight Talk Wireless and customer support was terrible. Could never understand the person you were talking to, we now have 3 phones with Pure Talk! Best move we ever made! And the free moto phone was great to receive with our 3rd line.
Thank you for switching to PureTalk, Timothy! It's wonderful to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The addition of the hotspot feature was greatly appreciated. There has been no noticeable lapse in calling capability, and the cost/value ratio is hard to beat. Thanks for providing a reasonably priced alternative to the AT&T service we had previously used. Their practice of creeping rate increases and offering lower priced packages to new customers, rather than rewarding long-time customers, was particularly annoying. Poor, but prevalent, business practice among the major carriers.
Hi, Dean! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Great price & value without supporting marxists. Service is as good as AT&T and I save over $100 a month. So glad Mark Levin recommended Pure Talk. I get good service and support a good conservative company that cares about America.
Thank you for switching to PureTalk, Jim! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I purchased an iPhone that I needed assistance with some text messaging issues. Your CSR was extremely helpful and patient in assisting me as I learned more about how to use my first iPhone. As a customer for a few years now I have always been pleased with your team's professional and courteous service. PLUS your phone service and price is far better than my previous provider!
Thank you for being a long-time customer, Russell! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
When I switched to PureTalk I was told you provide hotspot. I bought a phone from you being told the phone would get hotspot. I was never told at the time that the hotspot was poor reception. Finding out later my phone could be a problem and your service for Android hotspot is not good. Not what you peddled when I switched. For that reason, my rating for you is 3 stars. Otherwise, your customer service has been very good and responsive, my last call into your support team resulted in more savings on my bill, since I can't use hotspot to offer, I lowered my bill. Hardly a good trade off. But I did appreciate your representative researching my account and offering me the savings.
I would switch another one of my phone lines currently with Verizon, another android phone, but without hotspot, I have to keep it with T-Mobile which has great hotspot. When asked about how I like PureTalk, my answer is-- if you need hotspot and have android phone, don’t waste your time and money. If you just use for phone and text, great deal. Bottom line, --" fix your hot spot to work with all phones."
Hello, Tom! We're sorry to hear that you're experiencing issues with hotspot. Please accept our apologies for the inconvenience this has caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I have had Pure Talk for a year and bought a phone from the company. I plan to continue using Pure Talk as they are helpful, conservative, and additionally, my plan is inexpensive. I hope all employees have a wonderful Christmas and may the company enjoy many blessings in the coming year.
Hi, Kathleen! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Made the call to Pure Talk after many years of paying high cost to a Major carrier that was not in line with my values, saved me money, and lined up with a company that shared my values. So glad I made the switch, wish I would have done so sooner.
Thank you for switching to PureTalk, Nils! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Nothing but praise for any and all contact throughout initial sign up and service afterwards. All promises were fulfilled. Service is as good and sometimes better than AT&T was for me before! I recommend Pure Talk to anyone interested in saving money and doing business with a company that loves America!
Hello, David! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I moved my family from our previous provider to PureTalk two years ago and never looked back. The pricing is fantastic (and also clear and easy to understand). The ability to change plans on the fly is amazing, and adding new lines is a snap. Coverage has been excellent, and we've never been in an area without service. Totally worth it.
Thank you for being a long-time customer, Matt! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The customer service you receive from this company is top notch. Always answers the phone and answered all my questions. The phone service has been good and they offer good phone deals as well. Even living in a home with a steel roof still all the calls come through loud and clear. Great company to be with.
Hi, Karen! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I am pleased with my PureTalk service. I never had any issues. I've been using PureTalk for years. Service is great and I'm glad that none of my money goes to anything bad for our Country or against our Constitution. I'm also am glad that I'm helping to support a Veteran. God Bless the USA.
Thank you for being a long-time customer, Michelle! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I've had zero negative issues with Puretalk, I've referred several friends and family to join, the service is excellent and far cheaper than the big companies!! I've only had to contact them twice, once to switch over and once to switch a phone, both times, the operator was a joy to speak with!!
Hi, Lee! We're happy to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I broke my phone which now has a black screen, cannot be turned on at all. I called Pure Talk for a replacement, ordered a phone, then changed my mind on the model I ordered. I called the next day, cancelled that order and placed an order for another phone. In all I spoke with 4 different employees, all of whom were extremely helpful and friendly. I expect to receive my replacement phone today and will probably again contact the service department again for assistance in setting up the new device. Thank you for the excellent service.
Hi, Kathleen! We're happy to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I am happy with my service and usually if I have a problem, it is resolve the first time and in a timely manner. The company strive to satisfy its customers. I am well pleased with this company and do recommend to others. The cost for service is reasonably and that is really appreciated.
Hello, Annie! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Every call into your customer service department has been awesome! It is so nice to speak with someone who speaks perfect English, is in the USA and who is courteous and knowledgeable. Our cell service is just as good as when we were on Verizon, your monthly cost is less than half of what were paying and your employees are SO MUCH more pleasant to deal with. You guys are fantastic, so glad we switched.
Thank you for switching to PureTalk, Ann! We're happy to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
We have 3 phones with Pure Talk & would very strongly recommend switching over this them! Their customer service team is excellent! The few times we've had questions about our new phones, the customer service team has been able to help us immediately! We love their mission in helping our Veterans! The service is excellent! We need more companies like Pure Talk in our country! Thank you!
Hi, Lynn! We're excited to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I’m switching as soon as I am able. I never have service or internet anywhere. When I had AT&T I had 4 bars and 4G in town. Now I have one bar in town and no bars everywhere else and when I have one bar it still won’t let me send a text, it fail over and over until I give up. I have family members who have AT&T and Verizon and they don’t have any problems at all.
Hello, Cheryl! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
As long as I have been with PureTalk, I have had a no problems. My data plan was increased without an increase in my rate. The plan is excellent for someone on a limited budget or who seeks to save money for other needs. I would suggest giving customers who bring their own phone the option to get one later under the same offers for the new customers or those adding a line.
Thank you for being a long-time customer, Teresa! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
It is a good service, but while boasting its low cost, in reality, it is no cheaper than most other carriers in the unlimited data category. And for that reason I give four stars. I feel it should let prospecting customers know the real cost of unlimited data, which is what most people want.
Hello, Mark! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I now noticed I am part of the ATT network. My service is great and the savings have been wonderful. I was previously with Verizon and my monthly bill for 2 lines was $99.02 with taxes. My bill now is $40.20 and I have noticed no difference in the service I receive. This has been a wonderful switch and a great experience.
Hello, Timothy! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Been with Pure-Talk since 2-18-2021. Came from having T-Mobile forever! T-Mobile constantly raised rates to where it was insanely expensive. Heard about Pure-Talk from a friend that raved about it, thought I'd give it a try. Turned out that Pure-Talk had better coverage and service for a whole lot less! I know I found a home.
Thank you for being a long-time customer, John! We're happy to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
l have no problems with the Company. I have had some problems with my CARDS getting hacked for more than a year now. I thank you for your understanding with some late payments. Just today I was hacked again on my paycheck card. This means I will have to wait another two weeks now again before I get a new card. So thanks for your understanding. Have a great year.
Hi, Robert! We're sorry to hear your cards have been hacked. If you have any questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The greasy spoon I like is in Denton, Ne. It is eleven miles from my residence and about ten miles southwest of Lincoln, Ne. My cell service is completely dead there. The customer support staff is first class. English is their first language and everyone is polite and helpful. There is the good and bad of my Puretalk experience, thus far.
Hi, John! Although we're sorry to hear you're experiencing service issues in Denton, NE, we're happy you received an excellent customer service experience. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
The service is really great. It was affordable when I first signed up for service several years ago. And it is still an affordable service today. I can also count on having the coverage I need wherever I go. I never lose coverage even when I'm camping or just out at the lake. So, thank you for such a reliable cell phone service! It's greatly appreciated!
Hello, Rick! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
For about 90% of the time my iPhone is connecting ok, but at our farm on weekends, service is difficult & slow to connect in Southeast McDuffie County, GA. Your Customer Support team helped me when I had issues after the iPhone update 17.1.1 came down in October. My former Carrier had to remove some clutter, & Apple changed some settings, too. Except for some connectivity issues, I am pleased with PureTalk. I’m also an AMAC member but didn’t know they recommended y’all’s services, too!
Hi, David! Although we're sorry to hear you're experiencing service issues in your area, we're happy you received a great customer service experience. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Paid for phone and service in October 2023 and now paid November. Have not been able to use phone and still paying. Cannot get anyone to even check phone. I am not happy about this service right now due to no phone to use. Not understanding why this is taking so long. My nephew is homeless and needs phone.
Hello, Delores! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Every morning when I leave my home, my phone will not connect to the network until I have been driving for 5-10 miles. I get a message that says, my phone is not registered with a network. Once I have driven 5-10 miles, at some point it will connect to the cellular network. If I am on a call while I am driving home, the call remains connected until I am a block away from my house.
Hi, Mahendra! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Gardenia put it all together for us. She got the new phone ordered with discount, set up the new line and plan for my husband to be added to my plan. She was efficient, knowledgeable, and personable. Gardenia took care of our request and c needs in one phone call with me and my husband. She later called back to confirm everything, and to tell us when to expect the IPhone we purchased from Pure Talk. If we need help in the future, I would definitely ask for Gardenia.
Hi, Corinne! It's fantastic to know our support agent, Gardenia, assisted you with placing your order and provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with Gardenia and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I have been satisfied with my Pure Talk experiences. I do wish the whole adventure of changing over from another carrier was not such a stressful event. Being older I find the technological vocabulary confusing and intimidating. I am looking forward to my new statement, I hope it will be easy to read.
Hello, Mary! We're happy to hear you're enjoying your PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
We have really enjoyed our service with Pure Talk. We have been traveling for the last 2 weeks with no issues. Wish we would get a bill instead of getting a late notice. Is there a way to send a bill in advance of the due date? We don't like auto pay.
Hello, Dan! We're happy to hear you're enjoying your PureTalk service. Currently, we do not offer bill statements before your billing date. Please accept our apologies for this inconvenience. Customer may view their invoices and the amount due through their account portal at www.puretalk.com/account/login. After signing in, select the Billing tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Customer service is excellent. Values are inspiring, which is why I try to stay. Coverage is good most places except home. Thank you and May God bless you all. That’s about all I have for now, thanks very much!
Hi, Derrick! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I don’t know if it’s my phone or your service. It is an absolute nightmare getting reliable internet service. Constantly resetting my network settings and might help a while but not really. Everything just sucks nowadays and Customer satisfaction is a thing of the past. I guess I’ll try another carrier when my contract is up or I can at least pay off my phone.
Hi, John! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
First of all, we're satisfied with the customer service at PureTalk. However, we're very unsatisfied with PureTalk's relationship with ATT. ATT runs the Data Analytical Services program. That program (formerly known as Hemisphere) has been secretly collecting and analyzing more than a trillion domestic phone records within the US each year. I'm sure you're familiar with it, if not, look it up. We're shopping around, looking at other carriers and plans. We want nothing to do with ATT. And if PureTalk continues to partner with ATT, we'll leave at the first opportunity. We're advising friends and family (that we led to PureTalk) to do the same.
Hello, Jim! PureTalk does not sell any customer information or record any activity. For further assistance, you may contact media.inquiries@puretalkusa.com. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I've had two occasions of substantial drops in service. I was unable to bring up images in my feed on Gettr. I also had episodes at that time where my Galaxy wouldn't take entries. I have an older Galaxy on Verizon. At that time it was wholly normal. I checked through all the possibilities for enhancing performance on the Gallaxy on your service. Nothing helped. It seems to have returned to acceptable performance now.
Hi, Jean! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
My family and I enjoy the price of the phone and most of all the the help. My mother is 91 years young and this helps her greatly, as well as my husband and myself. I enjoy knowing that we can bring our old phones and purchased a different one without leaving home. You guys put a lot into your jobs, helping to set our phones no matter how long it took us. We are all senior and appreciate you guys and the price of the phones! Thank you very much! All your help when needed. Thank you so much!
Hi, Judy! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I changed to Pure Talk in June 2023 and have been very happy with the coverage (much better than my former carrier), the Blu phone, the drop in cost (half of what my former carrier was charging), and great customer service. I used to have only 2 to 3 bars of signal strength before Pure Talk. Now I have 4 to 5 on a consistent basis and coverage in places I did not before.
Thank you for switching to PureTalk, Arlene! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Hi, I haven’t had many complaints about the service. Usually my phone calls and text messages are pretty good. I really appreciate the extra data bonus you gave us without jacking up the prices. My one complaint is that sometimes the internet just goes out randomly and I can’t connect to websites or video chat. Hope you can figure it out and fix it.
Hi, B Holman! We're happy to hear you're enjoying your PureTalk service. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
A great service for my RFinder B1 radio/phone. I use it as my secondary phone & emergency radio. When we moved out of Dallas into E TX, the service is still good, while our primary phones Sprint (not bad) then TMobile declined in quality when they switched the old channels off prematurely. Plus a conservative & veteran service.
Hello, Dietrich! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I was not able to connect my tablet to the hot spot as it was not compatible and I did not find out until I got to Florida and I was away from my home network, so I never used any data on that line and canceled the service as soon as I found out but your agent said they were unable to give me a credit, I understand if I had used some data but I never did!!!
Hello, Joseph! We're sorry to hear you could not utilize data on your tablet. To qualify for our Money Back Guarantee, customers must cancel service anytime before their next bill date or before they use 500 minutes of talk or 500 MB of data, whichever comes first. Unfortunately, you disconnected service after the Money Back Guarantee period and do not qualify for a refund. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
First it’s an American Company and my dollars stay in the USA. Second is I get to talk to a real person and not a machine that doesn’t give option for what issue I need resolving. Third is I am getting a Great return for money spent for quality cell service plus great people to assist me when I call.
Hi, Donald! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
My phone service is generally reliable with very few dead spots. However, I do have outages at times where I need to restart my phone in order to make/receive calls and texts. I also cannot get onto the internet unless I'm connected to a wifi connection. The troubleshooting on the website is not comprehensive. This issue is across my phone and the other phone on my plan, so it's not a phone-specific issue. It would be helpful if the website had more details to help customers in the event of issues so they can try to resolve it on their own.
Hi, Marissa! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
We switched over to Pure Talk from one of the big carriers and are happy to report we have excellent service and the satisfaction of knowing our monthly charges are fixed. Recently we learned of the expansion to use phone overseas and we look forward to testing out that offering. Keep up the great work!
Thank you for switching to PureTalk, Richard! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Puretalk provide talk and data for under $22 per month. Their excellent customer service speak English. And no other cell phone company adds more features like international calling without more fees. Puretalk does this without increasing the monthly premium. Puretalk doesn't sponsor causes I disagree with and the CEO is a Vietnam vet. I would recommend Puretalk to friends and family and have already done so many times.
Hello, Karin! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I had to program a new phone for my wife. Called tech support and they were not helpful at all. They told me the phone was too old and it would not work on your system. They said sorry and hung up. I went back to her old phone and got the information off of it and programed it myself. The phone works just fine now. So much for tech support. ATT has been trying to get me to change to them and leave PureTalk, but I have declined. This is not the best way to keep your customers.
Oh no, Bill! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Our experience with PureTalk has been great. Service is excellent and price is good. When we began using PureTalk, their customer service department went above and beyond all expectations. I am 75 and not high tech, of course, but the service rep took her time until everything was completed and working as needed. Cannot recommend them enough.
Hi, Jan! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The cost of this service is excellent! I am a senior living on a fixed income and this is very helpful to my budget! Also the service is great and comparable to my previous service Verizon! Please keep up the excellent work! I will need to upgrade my phone in the future so if you offer help with phone cost it would be appreciated!
Hello, Melinda! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I've been a long time customer and have experienced excellent customer service. Over the years cell service has improved. The customer service has always been great from day one. If there was ever an issue, it was resolved quickly and the agent did it like they cared. It never enters my mind to think about changing carriers. Keep up the great work!
Thank you for being a long-time customer, Daniel! We're delighted you’ve received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I am very happy with Puretalk service, pricing, and quality. It's like having a bigger brand name company minus the high prices and baggage. It was super easy to transfer my service to Puretalk, and it's extremely pleasant having customer service personnel that actually speak English! I recommend Puretalk to all my friends who are looking for a better provider.
Thank you for switching to PureTalk, Bunny! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I was calling in reference of an email. All is good. I just needed to make sure. I just misunderstood. I really enjoy my service and the great customer service I receive when calling. The great employees always are helpful. I've been satisfied with Pure Talk since I started using it.
Hello, Michael! We're happy to hear you're enjoying your PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I have been a Pure Talk customer for about 6 months and I love the simplicity of the service as well as the price. I have called customer service and received incredible service. Answers to my question were thorough and professional. The person in customer service spoke English and was intelligent and thorough in their support that was provided.
Thank you for switching to PureTalk, Leroy! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
When I call someone on my cell phone (to a land line) the former owner of my cell phone number comes up instead of my name (Rose **). Calling another cell phone it usually comes up name - Trudy **. I've called Pure Talk 3 times to correct this put whatever they have me do doesn't work. People I know, know Rose ** is me, but other people don't and they may not pick up because they don't know who "Rose" is!
Hi, Trudy! The caller ID will be reflected as "Wireless Caller" and the "Mobile Number." Updating all systems may take up to 72 hours (not including weekends). Please delete your number from any other Caller ID device previously called to reflect the correct information. Landline companies, including cable and VOIP companies, may take longer and often rarely update Caller ID information. If you have future issues with caller ID from certain landline/VOIP providers, please contact those companies, as our systems have been updated. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I use Samsung devices and your company consistently favors Apple devices, leaving a bad taste in my mouth. I also use two sims to separate my work and personal phone calls. I was told many times my phone is not compatible and would refuse to help. I have been unable to benefit from any 5g service due to your inability to conform to new technologies and asked me to purchase Apple products. Please respond with a solution? I also have several lines with Puretalk.
Hi, Brad! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. We will be more than happy to assist you. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
The service is fine but what I didn't like was when I ordered the phone initially I asked if I could get the new phone that was advertised. The salesperson said it wasn't being offered anymore. Then I hear a few days later it is being offered again. She could have told me and I would have waited to sign up. I called and was denied the new phone. This put a bit of a sour taste in my mouth in regards to the company. That's my beef. Thanks for hearing me out.
Hello, Tim! We're sorry to hear that you were not notified that the device you wished to purchase would be restocked. Please accept our sincere apologies for this inconvenience and that you received anything other than an optimal customer service experience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I don't know how to set up my voice-mail, otherwise I'm fairly happy with Pure Talk service. To be honest, the reason I stay is because at least none of my service payment goes to democratic party. One time when traveling from Colorado back home this summer, I was using map quest to get me home and I lost service so had no directions. That was a problem
Hi, Terri! To set up voicemail on your device, press and hold the "1" key. Release the key when the voicemail system is dialed. Or dial your mobile phone number. Listen to the voicemail system greeting. Enter a password of your choice when prompted. Re-enter the password for confirmation. Record your voicemail greeting. Listen to the playback of the voicemail greeting. Listen for confirmation that your voicemail was successfully set up. Press the "End" key to hang up. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
We have been all over a dozen states and Puretalk works well. The unpleasant thing is it works somewhere between fair to not at all in my home town. I roam to US Cell, Viaero, Verizon, and no service within the five or six mile area of my town. Several calls early on provided no help and an assurance nothing was wrong. The cure for "no service" is cycle the phone to airplane mode and back. I have two Puretalk phones and both have the same issue. I like the service everywhere else, but in Plattsmouth it is just unpredictable and much worse than my former Verizon service.
Hello, Kevin! We're sorry to hear you're experiencing service issues in your hometown. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Everything about Pure Talk is excellent. I love it. The service has been consistent and uninterrupted. I tell anyone who asks how happy I am with your service and I recommend your company highly. Your prices are very reasonable and also consistent. I look forward to using your product for a long time.
Wow, Sandra! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
My main complaint is that when I am away from home, often I will try to make a call and I am not able to. A message is displayed that basically says I am out-of-network and can only make emergency calls. Needless to say this is VERY FRUSTRATING!! I thought my plan allowed me to roam and use my phone from anywhere...
Oh no, Scott! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I travel with my son to car shows. No problems from Wyoming to Colorado and Scottsdale, Arizona. We will see how well it works next year. Back to the 50s Saint Paul, Minnesota, AutoRama Salt Lake City, Utah and Hot August Nights Reno, Nevada. Have already recommended PureTalk. I have had a little trouble texting with photos in poor service areas.
Hi, Kenneth! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Last September 10 your billing system had an issue that sent out e-mails stating that payment was not made and that service would be terminated the following day. My payments are made through AMEX. It just so happens that at that time we were traveling and I faced two issues because of your email. First that I might not have cell service and second that I might have an AMEX credit problem. I tried several times to get in touch with your customer service, right away, with no success.
So I tried AMEX customer service and as always AMEX customer service came through. They told me that Pure Talk had not billed my AMEX card and that I had no problems with my credit. AMEX told me to keep trying to contact Pure Talk customer service to get it straightened out. I tried all day to get in touch with your customer service to no avail! Finally the next day I got an email from Pure Talk saying that you had problems and to ignore the previous email of potential service deactivation and that a full explanation would follow.
I never received an explanation of what happened and if your system had been hacked or if my phone or credit information might have issues because of your problems. I still to this date have no idea of what happened or what exposure I might have had. Not very good business communication practice. You need to take a lesson from AMEX! They have a great customer service group and have helped me numerous times. With that being said, I do like the phone service that Pure Talk provides and I have on numerous occasions recommend your company to friends and relatives. I hesitate to do so now because of the above stated issue.
Hi, Bruce! We're sorry to hear about your experience with your monthly billing. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. An error occurred with our automated billing system that has since been resolved. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I was definitely very pleased with the good service that I received when I first ordered Pure Talk service. Both of the representatives were very courteous and friendly. However, I was not told that my existing phone must not be locked to another carrier. I received two chips before realizing I needed to purchase an un-locked phone. The cell coverage is better than Verizon, Straight Talk, and probably T-Mobile also.
Hi, Irene! Although we're happy that you had an excellent customer service experience, we're sorry that you were not previously told that your device must be network unlocked. Please accept our apologies for the inconvenience this has caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Good service, at a very good and affordable price, I get phone service in areas that all the big providers give service and some don't, thank you. And thank you for your service, times like these every dime counts. I tell people I work with about Pure Talk and what I pay every month just to help.
Hi, Thomas! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The tech person we spoke with guided us through the issue which corrected our issue. Very thankful for his expertise. We tell everyone we know about our great service we get from Pure Talk. We wish we would have made the call earlier as this phone was given to us when we joined Pure Talk.
Hi, James! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
As a general rule customer service sucks and are unable to help. Something as simple as mailing to a different address is impossible. Unable to refuse use of FedEx. They are always nice, if you can understand their English. Tech support usually treats you like an idiot. I stay because network works and cheap but cringe every time I need to call in.
Oh no, Ryan! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Great service at half the cost. I didn’t think it was possible. I have the exact same coverage at half the price that I was paying before. I’m glad to know that my money is not going to help support liberal agenda like it was before. Thanks again Pure Talk wireless.
Hello, Barney! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I appreciate PureTalk so very much. Internet service in my area is not very good and I need to use my phone's data a lot more than I would like, but there is never a word from you on the usage and I thank you for that. Just to let you know, the internet company is planning to install fiber optics soon, so the data usage should go down drastically if their service is improved. Thank you for being a great company. I have recommended y'all several times.
Hi, Donna! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Like everything, service, price and all that stuff but cannot figure out how to setup my voicemail. Called a few times and couldn't get it fixed so I just quit trying. On hold for a long time. Should be a simple fix but just ran out of patience. I should try again but I've got by for abou two years now.
Hi, Korey! We're happy to hear you're enjoying your PureTalk service. To set up your voicemail, press and hold one or dial your mobile phone number. Then, follow the prompts to set your greeting and passcode. If you cannot access your voicemail, it will need to be reset. To do this, log into your account at www.puretalk.com/account/login and select the Plan tab. Then, choose your line from the drop-down menu and select Reset Voicemail. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Still don't have voicemail. Called customer service twice, told it was fixed. When I call voicemail it tells me that my phone number is not a valid number. Guess I will have to call a third time. Maybe then you will figure it out, no voicemail, no voicemail, no voicemail.
Hello, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service; ensure your device is disconnected from Wi-Fi before placing the call. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Nov. 30, 2023
We don't have a new order. But we are satisfied with Pure Talk services. Service is great and bill is reasonable. We don't plan to change services. Any time I have called, my questions have been answered promptly and politely. I will recommend Pure Talk to friends. Thank you.
Hi, Mary Ann! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I have been with Pure Talk for over 6 months now and I’m glad I moved my service to them. There has not been any problems and the service is good. I live in a rural area and was concerned about the service I would get, but it’s not a problem. There was a couple times when I first switched to Pure Talk that I had questions and called customer service, they were extremely helpful, patient and I had absolutely no problem understanding them. Perfect English! I highly recommend Pure Talk!
Hi, Catherine! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com