PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 11, 2024
Me and my wife had hesitated for several months before taking the step to change our cell phone provider as we did not desire to support any longer organizations we did not agree with. As Amac members and hearing the tv commercials we decided this Pure Talk company was what we wanted. We have not been disappointed at all and bought new phones also through them. Best choice we have made for our phone service.
Thank you for switching to PureTalk, Michael! It's fantastic to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 10, 2024
Needed to reset my password. Called. Had to go thru tech but a very pleasant experience. All contact knowledgeable and helpful. Took less than three minutes. Nice people. Great experience. Glad I switched companies.
Wow, Mary! We're proud to know that our support team was able to assist you and provide an excellent customer experience quickly. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 10, 2024
I have no service in full Florida airport. I arrived from Peru expecting to use my phone and all I get is a “no service". I don’t know what happened but I Need my phone. And now without my cell phone for 10 hours. This is no way to run a carrier business. Customer count on your service 24/7. And when it’s not available it causes mass confusion.
Hi, John! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. We'd like to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Jan. 10, 2024
Ben ** shared the following truth in regards to your service: 1) You’ll save about a thousand bucks per year. 2) Same dependable quality connection as the big cell service providers. 3) 100% USA based top tier customer service. 4) Veteran owned. No lies paired with fast and professional customer service! My thanks to every person on every level of your company!
Hello, Paul! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 10, 2024
I love the service I receive with my PureTalk phone. I previously had a TracFone and could not get service 75% of the time. Since switching this has not been an issue at all. I wish I had switched a year ago! Thanks for the quality Service! I would recommend Pure Talk to anyone experiencing service issues!
Wow, Donna! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 9, 2024
My experience has been perfect except for one thing. With the big carriers, you can buy a phone and have the payments added to your monthly bill. I was very disappointed to find out that is not the case with PureTalk. Apparently, you have to pass some credit-worthiness test instead of just having the phone cost added to your monthly bill. I'm not going to go back to the big carriers, but I found this disappointing.
Hi, James! We regret to hear you were unable to finance a new device. Please remember that we also offer device financing with Affirm. If you'd like to learn more, don't hesitate to call our Customer Service team at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 9, 2024
Initially I asked about the free phone that was advertised and discovered they were no longer available. Bait and switch? I bought a new phone and waited to hear back on transfer. One day with notice I was disconnected and had to use my wife phone to find out what happened. I was on the phone several times with both phones on the transfer.
Hello, Buck! We regret to hear about your experience with Pure Talk thus far. Promotions are available while supplies last and may expire. Please accept our apologies for any inconvenience caused. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed Jan. 8, 2024
We have been very happy with the service from "PURE TALK". When we signed up we received great customer support. We are saving about $100.00 a month over "Verizon". Keep up the good work. Each person helped walk us old folks thru the sign up procedure. We have had no problems with our phone service. Thank you for your to our country.
Awesome, James! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 5, 2024
At the present time I have bars, tries to call You and get "not connected to the net. With T Mobile I could always connect. Now with your service 4 bars are not enough. I usually need to drive about two miles to get a Signal depends. See your last question. NO ONE COULD PAY ME ENOUGH TO WRITE THIS. THIS IS THE WORST SERVICE.
Hello, Philip! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Jan. 5, 2024
We have been with 5 other companies for our cell service and have had nothing but problems with them cutting back on towers, shrinking coverage, cutting services. With Pure Talk, no problems, never needed to call them, even upped plan online. Have been recommending them to all the neighbors who have been having the same problem with their cell providers to switch to Pure Talk.
Thank you for switching to PureTalk, Rory! We're thrilled to hear you're enjoying your service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 5, 2024
Had the pleasure of working with Ray tonight. Very helpful explaining every detail. Patient and answered any questions I had. Ray gets a big Pat on the back for his helpfulness this evening. Looking forward to my new purchase. God bless you Ray.
Wow, Martin! We're delighted you enjoy our company values and had a great experience with our marvelous agent, Ray. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 5, 2024
When I called in to sign up, the guy asked how much I wanted to pay. He did NOT help me with anything. I've had to talk to three people to figure out what I wanted. This is not what the person on the phone's job. They need to give you the info necessary to make the best decision. I was not impressed with that. How do I get that damn News Break off my phone? I never asked them to be on my phone, as I don't allow the damn verbal noise for anyone who wants to email me.
Oh no, Jim! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. To remove an app from an Android device, go to Settings > Apps > select the desired app > Uninstall. For iPhone, go to your Home Screen > press and hold the desired app > Remove app > Delete App. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Jan. 5, 2024
I am soooo glad I followed up after watching the Pure Talk ad on either Newsmax or Fox Business. I am not only saving 70% on my cell phone bill each month but as a Veteran owned company, I also make a monthly charitable donation of pennies each month. Pennies and cents, they are still worth something and I pay in whole US dollars, which I am disposing of wholesale. This helps me reach my financial goal to dispose of dollars and (continuing) to invest in gold based currency like GoldBacks or crypto.
Hi, Amy! It's fantastic to hear you're enjoying your PureTalk service and saving 70% on your monthly bill by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 4, 2024
When setting up my PureTalk account it was so refreshing to speak to a customer service representative who spoke perfectly good English and made everything easy to understand. The service is great and I have already recommended Pure Talk to friends who use other carriers. I had used Straight Talk for the past few years. Now I have great service for about half the cost.
Fantastic, Monty! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 3, 2024
Hello, I am very disappointed in the service I received as a new customer. I received a phone from you - the phone was locked, therefore I could not open the phone. Two customer service people told me to take it into the Samsung service center. I have not had the chance to do that. I wanted to send it back but the "customer service" person told me that would not work with the phone being locked. Once again, I had to tell her that I DID NOT lock the phone. Didn't matter to her. I would like to talk with someone who can fix my issue as I have not used my phone yet but I am paying the monthly fee.
Hello, Greg! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. We'd appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed Jan. 3, 2024
PureTalk/LifeWireless service for ACP is very easy to work with. Customer Service Reps speak English and are easy to understand. I had an issue with having to re-apply my data to my service and it was very easy to understand and complete the task. Thank you Puretalk/LifeWireless. So much appreciate!!!!
Wow, Marjorie! We're delighted you’re enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 3, 2024
My Puretalk service has been superb. The iPhone works flawlessly (my first foray into an Apple product) and the service has been reliable. From beginning to end, Puretalk has provided an outstanding experience that has set me free since I very much appreciate supporting a non-woke cell service company, too.
Wow, Jon! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 3, 2024
I am saving a good amount on monthly costs and I can speak with a live representative if I need to. The service is as good as I had with Verizon. I would definitely recommend Pure Talk as a provider. What else is there to be said other than good price for good service?
Great, Artie! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 3, 2024
I've had great service and awesome customer care. I would recommend your company to friends and family. I get as much service with my cell phone as with any of the other carriers I have used in the past. I love how I can understand the customer care team when I call, unlike the other big carriers for cell phone service where I can barely understand what they are telling me.
Wow, Valerie! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 3, 2024
Pure Talk has been easy to work with. Pure Talk is less expensive than the large companies, but great service. Haven't noticed any difference in quality of service. Wasn't wanting to support a lot of "woke" agendas - Pure Talk seems to support things I value. Thank you Pure Talk for your service.
Fantastic, Betty! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 3, 2024
Have experienced no negative issues to date. Have not used voice calling often so no information to include in this review. Texting has been working fine. I carry the phone but do not use any functions on a daily basis. Purchased phone through this company holds a charge for many days.
Awesome, M! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 2, 2024
I have to Constantly have remove my SIM Card to reset my phone to Place Or Receive Calls!! I never had this problem with this phone and changed from Verizon to T-Mobile with no problem!!! Changed from T-Mobile to Pure Talk constantly have this problem!!!! The only Two(2) That changed was Carrier & SIM Card. I paid for a defective SIM Card!! I asked for a replacement and Pure Talk wants to play games having me call with another phone nearby. I NEVER HAD A PROBLEM BEFORE!!!! With that in mind, seems very obvious one of two things, Carrier or SIM Card.... Pure Talk doesn't want to replace the SIM Card, that narrows it down to only one(1) option...
Hi, Harrison! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Jan. 2, 2024
My wife and I Recently switched from another carrier. With Puretalk the call quality has been as promised, the prices have been much cheaper and the customer service has been amazing. Probably going to save about $40 per line or $160 per month. Stoked out of my head.
Amazing, Sean! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 2, 2024
A lot of time when using your service, the party on the other end seems to drift off or get garbled. It sounds like they are in a can. Also, dislike that I have to call myself to get voicemail as I use an Android. Other than that, seems ok.
Hello, Susan! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. We offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. Currently, we cannot guarantee visual voicemail functionality on Android devices.
If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Jan. 1, 2024
Generally the service is good but we have found that most places we go we are only able to get 2 bars, 3 bars sometimes, never 4 bars, and only one bar at our home or no service. When we first started the service we had one bar all the time at our home and now it has changed to no service at times in some areas of the house/property.
Hi, Susan! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Jan. 1, 2024
My phone doesn't work very well in my house especially in the master bedroom where a person I'm talking to can't hear me or says it's garbled. Otherwise when I'm outside it works fine. The price is good compared to Verizon but Verizon seemed to work better. Thanks for asking!
Hello, Sandra! We regret to hear about the service issues you're experiencing. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Jan. 1, 2024
The service I am getting from Pure Talk is good. No real issues. The only problem I am having is the stinking Blu phone. The pictures won't save to my phone, messaging is a nightmare, and getting the settings right is a constant battle. Pictures come out TERRIBLE! HATE THIS PHONE!
Hello, Tammy! Thank you for your 5-star review and for being a valued PureTalk customer! If you'd like us to review your account to explore your options as far as your device issues, please contact our Customer Service at 877-820-7873. Our Support Team is also available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, which has always helped us improve the Pure Talk experience. -C.H.
Reviewed Jan. 1, 2024
We switched from a carrier we liked, but saved over 1/2 with Pure Talk! I really appreciate the customer service and the cell service is great everywhere I have been within 250 miles of my house. Messaging is always fast and I am able to send pics and video as well. Keep it up Pure Talk, I am another happy customer.
Awesome, Patrick! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 31, 2023
Anytime I have required assistance, I have been greeted with politeness. My cost for phone service is finally within my financial means, and I love the fact that I am no longer helping to finance political and social agendas that I disagree with. Pure Talk has been easy to deal with since the first day I made contact, requesting information.
Great, Jon! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 28, 2023
I switched to Pure Talk, because they don't support left wing organizations, and they support our veterans, and they were recommended by my AMAC. But I have to say, I'm a bit disappointed. The service was supposed to work, where I live in the mountains, without being on WiFi, and it doesn't, as a matter of fact, even when I'm on WiFi, people on the other end of my call, tell me I'm garbled, or they can't hear me. This has even been an issue, when I am down off the mountain on regular network, so the service I'm getting isn't what they claimed.
As far as calling customer service, I have gotten a good and helpful person twice, but beyond that, I have had to deal with some of their representatives who were out and out rude, and not even close to being helpful. A lot of seniors turn to this service, and seniors need help sometimes with technical issues, and the representatives, should be more patient, and polite, when having to deal with us! All in all, I am disappointed, with this company, I expected better customer service, and better cellphone service than I ended up with.
Hi, Kathy! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 28, 2023
I have had multiple issues with iMessages not going through, low or no connectivity and overall slowness on the network. I have spoken multiple times to representatives and nothing has changed. I am seriously considering switching to another character simply because the service is so very bad.
Hello, Jeff! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 28, 2023
Today I was able to confirm that an account issue was resolved so that I could finally upgrade my phone. The Cust Serv Rep, Mykesha waited patiently as we went through all the steps to complete my order.
Fantastic, Christy! We're pleased to hear you had a great experience with Mykesha! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H
Reviewed Dec. 27, 2023
When switching to PureTalk the phone representatives were so helpful when I was having problems with my old providers. So happy to find PureTalk knowing they are here in the USA and veteran-owned. Thank you veterans for your service and helping to make having an elderly person receive a good phone at good prices.
Hello, Sherry! We're elated to hear you enjoy our prices and fantastic customer service agents! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! C.H.
Reviewed Dec. 27, 2023
Service is very slow, reminds me of the old dial-up days. Sometimes internet access is unavailable. Certainly not the quality that was promised and promoted in advertisements. I don't use a lot of data but had to add more to get through the month, so now I am paying over $70.
Hi, Dan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 26, 2023
Process has been easy overall. I'm disappointed in having to learn how to start up the cell phone online. I had absolutely no experience with the new phones (new to me). My 21 year old granddaughter set it up and instructed me on important "things to know". Initial calls to Pure Talk were helpful and informative about the service, but we are left to chance handling the cell phone.
Thank you for switching to PureTalk, Carla! We're sorry to hear that you experienced issues setting up your device. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Dec. 26, 2023
Thank you for your new phone offer. We will continue to enjoy your cell service. Verizon used to charge us for cell use every time we were on vacation but now we have a great phone with reasonable rates and no extra charges. We appreciate your company and a great quality product and service.
Hi, Joseph! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Dec. 26, 2023
Does not have service quite frequently, doesn't receive calls and does not receive texts. I work out of town, and will not receive texts from wife until I pull in my own driveway, when something is needed from the town where I work. This phone plan costs more then my wife's plan, and she gets better service, never misses texts or calls. The phone is very slow loading information when browsing internet.
Hello, Brenda! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 25, 2023
I signed up as a new customer. The service has been great so far. The new phone is working well. No complaints. On my end I will need to upgrade my plan to the 65.00 since I use selected apps frequently. Also, I have interacted with customer service and the representatives have been very professional and personable when assisting with the initial set up.
Thank you for switching to PureTalk, Grace! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 23, 2023
We are saving a lot of money using Pure Talk! We switched two phones and one tablet from Verizon and are saving over $100 a month. We have not seen a reduction in the quality of calls or reception. Pure Talk is a great value! One by one, we are converting all of our family members over to Pure Talk.
Hi, Tami! It's fantastic to hear you're enjoying your PureTalk service and saving over $100 on your monthly bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Updated review: Dec. 29, 2023
Puretalk came through. Andres of Puretalk called and did something behind the scenes and told me to turn off her phone and then restart. Everything worked! It was a miracle performed by St Andres! Thanks Andres and Puretalk! Mark
Original Review: Dec. 20, 2023
Phone **. Has never worked properly. Although we pay for data plan since inception, she has never been able to get internet unless hooked up to wifi at our home. She has never been able to group text. She has never been able to receive pictures via text. Now she can only make calls if hooked up to wifi. My wife has many chronic illnesses and should not be without a phone. This is a safety issue that can mean life or death.
I expect a credit for the money we paid for her data plan up to now. I expect her phone to be made functional within 1 week. If not we are switching back to AT&T, no matter the cost. Then I will make a call on the national radio program Clay and Buck show telling of my disappointment as their testimony is the reason we chose Puretalk. I am thoroughly disappointed and outraged at the lack of effective response resolving this problem. I hope my wife does not find herself in a situation where her life is in danger and no access to a phone. I hope you are proud of yourselves. You can call me if you would like at **.
Thanks,Mark
Hello, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 18, 2023
I’ve been in many places where I have NO service at all on my phones or iPads. I don’t know why I even pay for two iPads because I’ve never been able to use them. Very frustrating! I appreciate that Pure Talk does not contribute to loony left-wing woke causes.
Hi, Jacqueline! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 18, 2023
I am glad I finally had the wisdom and courage of changing my cell phone provider from Verizon to Pure Talk (3 lines). The coverage provided by Pure Talk is excellent, with much less "dark areas". The savings are just one of the benefits I have enjoyed since I changed to Pure Talk. Customer service, and being able to talk to a real person, someone you can understand clearly its definitely a big plus. Thank you Jessie Kelly and Sean H. for alerting us of this money saving option, from a veteran owned patriotic company. Keep up the great job!
Awesome, Jaime! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 18, 2023
I had to make several calls to get my new iPhone set up. Your agents finally told me to call Apple. Even they couldn't get it set up completely. I finally called back PureTalk, and got a very knowledgeable agent, who got the job finished! All total, it took about 6 hours on the phone between PureTalk agents and Apple agents to get it done.
Hi, Kathy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 17, 2023
We love PureTalk. Great service. Talk, text and data when we need it without breaking the bank. And best of all no contracts. Same towers as the big guys without their outrageous fees. We highly recommend PureTalk to all of our friends,family and co-workers. Can't say how much we appreciate PureTalk. Thank you.
Fantastic, Michael! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 16, 2023
The service seems to be fine. I'm not exactly a world traveler, so I can't comment on the sort of range quality. Like any service, I'm sure they all have dead spots, however overall the service is fine for me in my limited travel. The phone itself works OK, some things I like, and some I don't. As far as the customer service, I don't think there's none better.
Hi, Mark! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 15, 2023
When I changed my account to Pure Talk the customer service people were great and answered all my questions. Once I closed my old account with another carrier my new account with Pure Talk was immediately ready to go. If you’re thinking about switching now is the time. No hassles and plenty of service.
Hello, Carol! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 15, 2023
Gardenia was patient, kind & knowledgeable about what I needed to do to bring my iPhone from Verizon. I’m a senior citizen & not too techie about all I needed to do. I’m definitely old school and prefer in person contact or visual assistance. Hopefully, PureTalk will be my long time service.
Wow, Jeanne! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 14, 2023
Wasn't informed I only had 2 weeks to realize what a terrible phone it was. Was lured in by ad on daily wire saying service was good, no contract, lower cost, helped servicemen. Somehow ended up with a bill 50% higher than same service on boost, a 30 month contract, service no better, worst phone I've ever owned. Charged me $5. to change billing date and service goes off briefly every month on the original billing date. Then daily wire ad said everyone's bills were going down for unlimited service. Mine didn't. Can't get a decent phone on payments even though it's set up on Autopay...so far very disappointed. I hope it actually is helping veterans but I have my doubts. Can't recommend.
Hello, Dianne! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Dec. 14, 2023
Received a notice that my bill had not been paid, called on 12/13/2023 but the lady was not able to help with my payment. My payment is set up through a credit card and Pure Talk should receive my payment each month without any problems. Have a merry Christmas.
Hello, Robert! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! Happy Holidays! -C.H.
Reviewed Dec. 14, 2023
Three significant issues: callers hear echo of themselves 99% of the time. If I call them back it resolves issue. 2) Coverage at home used to be pretty spotty with ATT but now it is non-existent with Pure Talk. Lastly, photos I send via text almost always fail to send from home. I wanted to give our business to Pure Talk but now I'm regretting my decision.
Hi, Scott! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 14, 2023
No issues as of yet. The only time I can't get a signal is when I am in some of the corridors at my job. I had to sign up for auto billing in order to get the advertised price, so prospective joiners be aware. Thanks for not being a woke company, as I left T-Mobile because they went that route.
Hi, Shawn! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 13, 2023
Pure Talk's monthly price cannot be beat, and all of its support staff are native English speaking Americans! I have tried several different cell phone service providers, and Pure Talk has been the best by far.
Hello, Tony! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 13, 2023
Could not use my phone until I bought more items for my new phone!!!! My service is shut down every month.... I have a hard time using my phone- as I have a hearing problem!!!! PT sucks. PT sucks. PT sucks. The end!
Hello, Larry! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Dec. 13, 2023
I was disappointed that I wasn’t able to update my phone and finance it with monthly installments. I got all the way through and it asked who the carrier was and didn’t give Puretalk as an option. I also wish puretalk had an app so I can monitor my data usage.
Hello, Donna! We regret to hear you were unable to finance a new device. Please remember that we also offer device financing with Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. You can keep track of your data usage by logging on to your Account Portal at www.puretalk.com. Once logged in, click the 'Plans' tab, select the line, and view usage. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 11, 2023
I switched to PureTalk from AT&T three months ago with my wife and daughter.. We live in Utah where there are many cell phone dead zones, but our coverage has been excellent. Our experience has been seamless and pleasant. Wish I had done this a long time ago. I would highly recommend PureTalk to anyone.
Thank you for switching to PureTalk, Kelly! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 11, 2023
I ordered a phone when I signed up. I could not get it to work. Called and was told I could return it. Several months later, called to see why it was not credited. It seems it was locked (I don't know how). They could not open and so was tossed. No one contacted me. Phone could have been returned so I could unlock it.
Now you're offering free phones. Good customer service, not.
Hello, Diane! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed Dec. 11, 2023
Lola helped set up my eSIM, she kept checking on me while I was on hold, and called me back when we got cut off. She had me try my text messages and my phone call so we could see if it was connected. I really appreciated her and her knowledgeable help!
Hi, Carla! It's fantastic to know our support agent, Lola, assisted you with setting up your eSIM and provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 11, 2023
I am pleased with the quality of service I am receiving. Pure Talk is comparable in quality to AT&T but cost much less. As a senior citizen and on a fixed income it is important to have a quality plan at an affordable rate and that is what we are getting.
Hi, Robin! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 10, 2023
Overall, we have been very happy with this phone service. The only complaint I have had was a lack of internet service when we were at our son's house in Buckeye, AZ which is about 20 miles west of Phoenix. We had phone service but could not connect to the internet.
Hi, David! Although we're happy to hear you're enjoying your PureTalk service, we're sorry you experienced data issues. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 10, 2023
Not really happy with the service I have received, very slow downloads. And also very hard to get ahold of, put your name in search, and just keep getting Straight Talk info. Keep getting some message about my data is going over, I expressly told them at sign up that I didn't want that to happen, but they rokd me it was more than enough to handle my needs, hope that wasn't from Smart Talk. If so you need to reach out to me and explain.
Hi, Jonathan! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. We have reviewed your account and see an agent assisted you with disabling the data warning on your phone. You may monitor your data usage through your account portal at www.puretalk.com/account/login. After signing in, select the Plan tab and scroll to My Usage. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 10, 2023
I was hesitant at first as I have used several online cellular services but I switched about 2 years ago and am very pleased. Great service and coverage, easy to change plans on any device at any time. I have 3 phones on my plan and pay less than I was with any other carrier for just 1, and customer service is friendly and very helpful. I'm sold!
Thank you for switching to PureTalk, Richard! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 8, 2023
I have had PureTalk for several years now and I am still happy with the service. As normal, sometimes there is no signal and sometimes I get a signal when others around me don't have one. The price is right. I don't use my phone a lot but it works when I need it. I have recommended Pure Talk to others because of the service and price.
Thank you for being a long-time customer, Michael! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 8, 2023
I'm 67 years old and have been paying bills for 17 years. I'm responsible enough to pay my bills on time. Due to so many companies being hacked I NEVER leave a credit card on file. Your service is very slow and or non existent. My husband and I will be switching back to Verizon.
Hi, Jeanne! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 8, 2023
We never had to contact PureTalk customer service until about a year ago. My husband and I were both very pleased with the service we received. I wish I could remember the name of the CSR but she was very kind. She was able to assist us with our needs; if I remember correctly, it was an issue with my voicemail not being set up. Husband and I are both glad we made the switch to PureTalk. We will never go back to a big carrier again.
Hi, Sara! It's fantastic to hear you're receiving excellent customer support and enjoying your PureTalk service! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 8, 2023
Requested to provide the customer with information needed to transfer me from Att in order for a smooth Transition. iPhone is an easier option than an android. The monthly costs to upgrade to the iPhone is more than half the cost of what it cost for Pure Talk.
Hi, Jimmie! We're happy to hear you're enjoying your PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 7, 2023
I am loving my experience so far except for one thing. I do not like that I get billed with no extra time to make the payment. I get a bill today and if not paid by tomorrow it will be shut off. That's a little crazy considering most people have to work and get paid only on certain days. I do not love this feature.
Hello, Jennifer! We're happy to hear you're enjoying your PureTalk service. Our system will attempt to process a payment for seven days from your bill date. After the seven days are up, your account is at risk of being deactivated. You may update your payment information through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab. If you need to change your bill date, please call our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 7, 2023
Updated payment last month but had issues again. I have a new credit card. Payment was made on time. Had to add a nickname on card. The form was not clear as to procedure. This time it should be finalized. The operator was patient and helpful. Great service. I am very pleased with phone service and support. Thank you.
Hello, John! We're happy to hear you're enjoying your PureTalk service and receiving excellent customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 7, 2023
I was unable to make or receive calls for 2 days. The first day I called and paid my bill thinking that it was a credit card issue only when I was unable to make calls on the second day I called again and was told that the issue was a minutes problem. I think it would be beneficial to Pure Talk as well as the customer to notify said customer when he or she is approaching their time limit. I appreciate your understanding.
Bernard **
Hi, Bernard! Please accept our sincere apologies for not receiving notice of your minute balance and for the inconvenience this caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 7, 2023
My experience when ordering was very exceptional. Phone people were very kind and informative, and helpful. The phone I got on the first order was wrong, and you corrected that in a timely manner, I am glad we switched to PureTalk. Keep up the good work. Appreciate your support for our veterans.
Wow, Beverly! It's fantastic to hear you received excellent customer support while placing your order and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 7, 2023
The service keeps getting better. I have never had to call for assistance and the prices seem the best in the business. Puretalk has good sound and connection quality where I live and rarely if ever do I enter an area with low service or no service. I wish I had made the change years ago from my other carrier.
Hi, Christopher! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 7, 2023
I had huge problems with getting my phone activated. I also received great service to get it activated. So far I don't miss my previous provider in the least. I like that I'm supporting veterans and an American based company. I'm anxious to see how my coverage works on a trip to Las Vegas for an Air Force graduation in a week. I also am interested to learn about out of country travel.
Hi, Patricia! We're happy to hear you received great customer service while activating your phone. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 6, 2023
A straightforward service provider with what seems to be state of the art equipment to push calls/information through. I've never had a drop call that I know about. Billing and service is straightforward and if you do have a question, a real person is close at hand for quick answers.
Hi, Greg! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 6, 2023
Pure Talk has given me a friendly, knowledgeable and helpful person every time I've called and the service is cheaper and better than the plan I used to be on and I got the free Samsung galaxy phone with the Mike g promo. There is definitely no other plan I will be recommending to people other than Pure talk. Thank you.
Hello, Ryken! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 5, 2023
The cell service seems pretty good. The only issue that I have is the Internet connection. There are A LOT of dead spots. I use to use Verizon and I never had an issue with Internet connections. Also, I know that you use AT&T towers. Do you capture all of my data like AT&T does and share it with the government? I'm rather concerned about my 4th amendment rights.
Hi, Mitch! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. PureTalk does not sell any customer information or record any activity. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 5, 2023
They were helpful but I still experience lack of service that was the main reason I needed help. Am thinking of changing service providers since I am not receiving what am paying for. Perhaps there is more signal with another provider. You may have a less expensive plan that has more access to wi fi.
Hi, Doris! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 5, 2023
I am probably one of the few blind customers at PureTalk. I appreciated the customer service as I ran into bumps on the road of setting up my SE 3rd Gen. However, I had been told, during my very first call, that I would be able to trade in my iPhone 8, thereby reducing my installments for my new phone. This did not turn out to be the case--at first, I was told (during a slightly later call) that, probably, the box for sending the 8 in had just not arrived yet. Well, months later, no box. I had made a third call, explaining that, the charger door was cracked; however, a sighted friend who was wiping the phone for me later explained that only the Utterbox case had the crack--the phone was in mint condition. I then called to explain this, by which time, 3-4 months after my very first call, I wAS TOLD I couldn't send in my iPhone 8; this was not my fault, I protested, to no avail.
The sales rep, after consulting with supers, told me that I would have to wait 'til the 3rd gen could be traded in--I am perfectly happy with the 3rd gen, and don't want to trade it in. The 8 is still in very good condition, having only been gently used during the 4 years I had it, so I still would like to turn it in and hopefully thereby reduce my bill. I am very disappointed that the initial plan never came to fruition. Generally pleased with PureTalk and not thinking about leaving due to this scenario, but frustrated that I seem to have been led down a garden path re trade-in.
Hello, Sandra! Although we're happy to hear our support team was able to assist you with setting up your device, we're sorry that you could not trade in your iPhone 8. Device trade-ins must be initiated during the purchase of a new device. We have reviewed your account and do not see a trade-in request. Unfortunately, we cannot initiate the trade-in after placing an order. Please accept our sincere apologies for this inconvenience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance.
Reviewed Dec. 5, 2023
Been with Pure Talk for over a year. Great service. Great pricing. Won't be going anywhere else for my cell coverage. Great patriotic company and veteran-owned. Not much else to say except it is an American-based company. You will speak with someone here in the States and not some foreign outsourced company.
Hi, Lee! It's fantastic to hear you're receiving great coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 5, 2023
Price is reasonable. I like that the company is conservative, not woke. Cell service quality is average, no better than others I have tried. But my main complaint is that I cannot access the internet unless I am connected to Wi-Fi. I'm paying for 5g of data, but can't use it. Considering changing companies.
Hello, Janet! We're sorry to hear that you're experiencing issues accessing data. Please accept our apologies for the inconvenience this has caused. Please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 5, 2023
I will lay out the facts as they happened. October 28 my father died in Brazil. I live in the USA and needed to rush down for the funeral. Called PureTalk to ensure I would have service there. They said yes and offered to upgrade my plan because emergency and data use gets high so on, made sense.. I did so. October 30 I arrived in Brazil and had no service. After a week of suffering having to mulch WiFi off of everyone I returned to the USA. November 8 called PureTalk, they stated that they wouldn't have said that they had service there because they obviously don't, it's on their website they don't. So I asked why did customer service offered the extra data plan if they knew I couldn't use it? The response was they offer it to everyone. "Not our fault. You took it.. and by the way no refund."
I spent the better part of a month trying to get somewhere with customer service and nothing at the end of the day. They treated me nicely. No outright bad treatment but clearly muffled gasps of disdain and neglect. They said they don't know who answered that day, who said it. I rarely say this but I'm posting this review in part to attempt to reach someone that could help me. I liked PureTalk and had high hopes. I switched to them about 8 months ago, after hearing so much from two friends and the ads on Daily Wire. If no one reaches out I shall switch, even at higher cost. I will never ever return and I will share my story, I shall do it often, every time I think of my father.
Oh no, Anthony! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have applied a credit of $11.80 to your PureTalk account for the plan change. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 5, 2023
I have been a PureTalk subscriber for over a year. Service has been excellent! I had my own phone and transition from Tracfone service provider was accomplished easily. Any issues I had were taken care of with efficient assistance from PureTalk customer support. I highly recommend this phone service provider to anyone looking for economical, professional and reliable cell phone service..
Hello, Patricia! We're thrilled to hear you're enjoying your service and receiving great customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
I went to Pure Talk to get away from woke companies that was it. The phone calls and texts work fine but the data part is slow or doesn't really work at all. It tells me I used so much data but honestly most of the time I can't even get online or it is so slow I give up. I wanted to switch the wife over for the same reason (from cricket) However, the internet part is not even usuable to be honest. I will probably stay with Pure Talk for now since I don't need much internet anyway but I don't think I will switch the wife over at this time.
Hello, James! We're sorry to hear that you're experiencing issues with data speeds. Please accept our apologies for the inconvenience this has caused. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
Many times I attempt to send texts my connection with Pure Talk is not connected???? Not sure why?? Does not happen too often but just wondered why this happens. This often just states that we are able to use our phone for emergencies only?? As I stated before this doesn't happen too often. Just concerned why.
Hello, Dora! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
PureTalk is as advertised. My bill was really cut in half. I wish there was a block for spam calls. The iPhone I got from PureTalk when I came over is the worst phone I’ve ever had. I can’t afford another phone so soon. I just hope your phones are not the bottom of the barrel. But the service is great and customer service is what customer service should be!
Hi, Fran! Although we're thrilled you're saving money on your monthly bill, we're sorry to hear the iPhone you purchased did not meet your expectations. Please accept our apologies for any inconvenience this has caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
My one and only complaint with PureTalk is having to have a seven digit code for voicemail. I have recommended PureTalk to a lot of people as most of the wireless providers in my area have some pretty large areas of no service. And it’s true PureTalk has some areas of no service, however those areas are quite a bit smaller.
Hi, Rose! We're happy to hear you have recommended our service! We offer visual voicemail but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. You may contact our Customer Service department at 877-820-7873 to enable this feature. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
We have been with PureTalk for almost 1 year. We have 2 phones. We are very satisfied with all areas of service. Especially help and tech support in English that is understandable. I highly recommend Pure Talk to anyone and everyone who wants to have top quality cell phone service, help veterans and show loyalty to American companies.
Hi, Ann! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
Mario E.
Hello, Mario! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
From AT&T to Ting, it feels good to finally have a provider that charges an reasonable amount for reasonable service. Let's be real, if I'm using GBs upon GBs of data, I probably should find a better hobby than doom scrolling. If I need 100% perfect signal everywhere on Earth to feel safe, I probably should learn some survival skills. If you use a big name provider, you best re-examine your life. Stop giving money to companies that hate you. PureTalk gives me the appreciation for military service where I feel it most often - my wallet. I can't recommend PureTalk enough. American company, American customer support, American pride. Go PureTalk!!
Thank you for switching to PureTalk, Warren! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
For the most part, the service isn’t very good. There are a lot of areas where I have very poor service, if any at all. I have to use wifi calling while I’m at home and can’t move away from the house. I might have 3 bars and LTE but I will have very slow internet.
Hi, Keith! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
I was a Verizon customer for over 20 years. Great service, but I was told I had to go to 5G and buy a new phone because my plan was under the 3G platform. Then my monthly plan doubled in cost, so I switched to PureTalk. My service is as good as it was with Verizon, but I didn't like Verizon's politics. Happy with the service and costs with Pure Talk and would recommend them as a phone carrier.
Thank you for switching to PureTalk, Michael! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 4, 2023
Cell signal is ok, we do not have signal at our home which sucks. The phones we purchased are not that great (SamsungA23 5g). When using Wi-Fi text, we are not able to send or receive MMS texts. We were not aware this was going to be an issue. The times I have spoken to customer service, have all been good, no complaints there.
Hello, Rachel! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
Coverage does not seem to be what was promised. Spotty in Southern Ohio, and North of Dayton. Great price, average or below service. However, your agents are excellent, and provided adequate, understandable solutions to the problems I challenged them with. Maybe time to look fro another PROvider.
Hello, Jeff! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 4, 2023
These are our first smart phones, overall we have been enjoying the phones and usually great service. I have a hard time hearing a conversation when I am not on speaker, but when I use the speaker it sounds like I am talking into a tin can and it echoes horribly. If I am not in a vehicle with U-Connect I do not have a good experience trying to talk on it. Overall it is marginally better than the flip phone I had, but the speaker function was much better on the flip phone.
We're sorry to hear that you're experiencing issues with sound quality on your device. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 3, 2023
I have tried several times to get into my voicemail to work but I always have to call back to reset it up. Price was raised without reason or notification. Price went from around $55. to $60, up to $70. My internet keeps dropping. I have to reboot the phone once or twice a day.
Hi, Margaret! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 3, 2023
I have Pure talk for four years. So glad I switched to Pure Talk. Great service! Same as my other company but much cheaper. I’ve recommended Pure talk to the rest of my family. Everyone that switched is also very happy. I would tell anyone that is thinking about switching to go for it.
Thank you for being a long-time customer, Shannon! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 3, 2023
I’ve overall been very happy with PureTalk. Recently, however, there was a price increase that was unexpected to me. I would have appreciated a special email just about the increase in my rate and a reason why. I have not had service for a full year yet and was disappointed about the increase, especially with no formal notice that I saw.
Hello, Kathleen! Our customers are notified of upcoming monthly billing changes via email or text message. We have recently added a Recovery Fee to all customer transactions. The Recovery Fee is charged to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. It also incorporates a flat fee per transaction to cover additional administrative fees. A notification of the upcoming change was sent via email on 11/01/23 with the subject line "Here's the latest from PureTalk." Please accept our sincere apologies if you did not receive this email. To learn more about taxes and fees, you may visit https://www.puretalk.com/terms. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 3, 2023
My service for phone calls is very good. As well as internet service. When I first joined, for a month or 2 there was internet issues but they have long since been cleared. Also very easy to access customer service. Very happy with Puretalk. I plan on continuing to use it.
Hello, Lou! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 3, 2023
I rarely have more than one bar of service. When I talk to people they complain I am cutting in and out all the time. I have called and the service people had me do something and turn off my phone, then they called back. For maybe an hour I had 2 bars of service. I am currently looking to go elsewhere as it just too frustrating to keep using the service.
Oh no, Carlene! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 3, 2023
Our family switched to PureTalk about 2 years ago, after being AT&T customers for nearly 20 years, and we couldn’t be happier. The switch was super easy, we kept our phone numbers, and the savings have been immense. The only times we needed to speak with customer service were an absolute delight, as far as the immediate resolution to our needs and the friendly & caring interactions from the representatives. I’ve recommended PureTalk to any friends & relatives who were considering switching carriers, and I’ll certainly continue to do so!
Thank you for switching to PureTalk, Jeanne! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 3, 2023
I am very satisfied with Puretalk as my provider. I have had nothing but excellent service with my phone and customer service. I live in an rv. Most of the places I've traveled throughout the US, I have had great service. I do share my experience with Puretalk with friends and family. Thank you Puretalk!
Hi, Mark! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 3, 2023
It is near impossible to try to order a new phone. It is not convenient to even try to get anything done with the phone help. You need a more convenient way of shopping with this company. The experience I have had with some of the staff has not been pleasant.
Hello, Deana! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 2, 2023
I am so pleased that I finally called Puretalk. I have heard about them on AM radio with Sean Hannity and the Clay and Buck show. Their service plans have many options to suit your needs and the cost is well worth it. I had brought my Verizon unlocked phone over and they ported my phone number.
Thank you for switching to PureTalk, Daniel! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I’ve been using PureTalk for more than two years, and I’ve never had a problem with reception or billing. My bill immediately dropped to 40% from what I had been paying before I switched -- I really have saved 60% ever since I switched, or more than $1100. I encourage everyone to try PureTalk.
Hi, Joseph! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I am very satisfied with the price per month. The phone is quite easy to use. After the initial problems of getting connected a couple of years ago which was due to some big change you were making, I’ve had quite satisfactory customer service. I don’t like it changing my settings on its own!
Hi, Ruth! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I have recommended PureTalk to everyone I know. Service is flawless, as advertised. I’m completely pleased with everything. I had to contact customer service once when I first started service and the experience was positive and successful. When I think of all the headaches I had with AT&T, I wish I’d known about PureTalk earlier.
Hello, Felice! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I have been a PureTalk customer for 8 1/2 years and have been more than satisfied with the service and all that PureTalk has to offer. I have only had to call the support department twice in all those years and I received very courteous and exceptional help both times.
Thank you for being a long-time customer, David! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
Can't make calls in certain buildings. When I had Verizon _ no problem. Your AT&T network has spotty coverage. I switched from AT&T to Verizon years ago for that reason. Switched to PureTalk for the price. 10 stars for customer service and support! Knowledgeable, friendly and they SPEAK ENGLISH!!! In my kitchen and couldn't send!
Hi, Daniel! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 2, 2023
I am very pleased with PureTalk, with their customer service especially. They were very helpful when I needed their help and explained things clearly. I have never had a problem with data or access to cell phone service. The Samsung phone I bought thru Pure Talk has worked perfectly!!
Hi, Sylvia! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I’ve been very happy with PureTalk. The service is reliable and the price is excellent! I never regretted my decision to switch to PureTalk and have recommended them my friends and family. I like that the price hasn’t gone up since I joined years ago and there’s no hidden fees like other companies charge.
Thank you for being a long-time customer, Michelle! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
I was very skeptical of switching away from a big name provider as my cell phone is critical to my job and business being in sales. The switch has been AMAZING...Service/coverage IMPROVED for my wife from her carrier and my coverage/service has been great. And the SAVINGS! My wife and I have better plans than we did individually and combined pay what our previous lowest single plan cost. I could not be more happy with the switch and wish I would have done it YEARS ago.
Thank you for switching to PureTalk, Luke! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 2, 2023
Like my daddy used to say, the best insurance is the kind you don’t have to use. I can say that about my experience with Pure Talk. I don’t when I last contacted the help line. Thanks to all for a job well done. I have referred friends and relatives to your good and economic service.
Hi, Don! We're happy to hear you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
I'm really happy with my service at home (out of cell range), and in town (in range). My phone has been very reliable. The wifi calling works great! I haven't had any real problems to speak of, other than having to learn a few new things.
Hello, Warren! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
From the time I switched to Pure Talk I have had no trouble. I can depend on this service wherever I go! I love supporting the honorable and serving veterans as well. I greatly appreciate talking to a Native American and not some foreigner when I call. Keep up the good work.
Thank you for switching to PureTalk, Susan! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
I have been happy with my phone service and it is very affordable. When I first signed up, I was blown away by the customer service of PureTalk! They were available with little wait time, very helpful and knowledgeable. I would recommend PureTalk to anyone looking for a quality cell phone provider.
Hi, Michelle! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
Service generally very good. Months ago I contacted service department re: disconnect notice, rep was somewhat belligerent, insisting I'd be charged reconnect fee. Charges are automatically deducted from bank account; the problem wasn't mine. Rep would not budge. Call ended. Apparently problem resolved at PureTalk's end. Service remained in place, no reconnect fee assessed.
Hi, Karen! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
There have been no issue with service. AT&T keeps attempting to bill for a month we started services with Pure Talk, they won’t even talk to me, keep referring me to Pure Talk services. Otherwise we are grateful for the cost and services provided to date, thank you.
Hello, Terry! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
The reception is very poor. Sometimes I have to go outside to use the phone. I can’t just use it anywhere in the house either. I go upstairs and sit with my back facing the window or I sit in the kitchen close to the window. I keep wanting to cancel my service, but I haven’t gotten around to it.
Hi, Elaine! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
I ordered a phone, the phone wasn't in stock. I ordered two day shipping. On day 5, I called to find out where the new phone was. I was informed it was out of stock. I wasn't informed until then. So I had to cancel the order and place a new order. Something like 12 days, one lost business account, untold numbers of missed texts and calls later, I had a new phone. I give you three stars because, until recently, I've been fairly satisfied. But this past phone replacement thing was a total fiasco.
Oh no, Lucian! We're sorry to hear about your experience with your order. Please accept our apologies for the inconvenience this caused and if you received anything other than an optimal customer service experience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
I enjoy this program except for the fact I have a very difficult problem using it indoors and I have medical issues that don't allow me to be outdoors often. I was originally told you work off of AT&T and Verizon towers and come to find out you work off of T-mobile towers and I suspect that that is my indoor reception problem!
Hi, Barbara! We're sorry to hear that you're experiencing service issues within your area. We operate off of AT&T's GSM network and utilize their towers. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
Have sent several emails before. Read and respond vs my having to beg over and over for satisfaction. Did nothing to resolve iPhone locking up and also spent over 10 hours with senior techs with Apple. Still have the phone and might come back to Pure Talk if if if if you respond.
Hi, Timothy! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
We just helped neighbor with Pure Talk information. She is signing up! We sighned up thru Jesse Kelly radio originally. We love the customer service. Very happy with coverage here in alaska. We try to tell everyone about your great plans. Looking forward to a long relationship with you guys.
Hi, Robert! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
PureTalk has always responded in person and remedied any issue or question immediately. It is a pleasure doing business with a real person based in the USA. I hope in the future for additional services such as email. I appreciate the privacy and quick responses. My only mistake was getting the Nokia phone. The camera is low quality and it has to be rebooted often as it locks up.
It's fantastic to hear you're receiving excellent customer support! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
Since signing up a few years ago, PureTalk has amazing. No gimmicks, no hassle, and no headaches. Service has been great, 9 times out of 10 wherever we go, proving better than previous carriers of ours. Because I know my money is going to such great people and a reliable service, I'm happy to pay each month.
Thank you for being a long-time customer, Christopher! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
Truly appreciate PureTalk. They provide very reliable service at a great price and they do not donate to any political entities. I like knowing that they do what I pay them to do and they do not skim off any of what I pay them to do anything else! They keep it clean and honest!
Hi, Mary! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
I have told several friends about my PureTalk experience and encouraging them to contact you for more information. I have had no issues that I know of or connecting issues. Thank you for offering such a wonderful service! Looking forward to when PureTalk can offer international service since I have family that I visit in Europe.
Hi, Linda! We're happy to hear you're enjoying your PureTalk service. We offer international roaming in 30+ countries. You may visit https://www.puretalk.com/international-roaming to learn more. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
Sim card has corrupted. Pure Talk to send a replacement out November 10th. Never received as of Dec 1st. Telephone calls are repeatedly broken up when calling out of Pure Talk provider system. Busy times of day at 12 noon and 5 pm calls are not going through. Phone will not ring. Goes directly to voicemail.
Hi, Richard! We're sorry to hear you did not receive your replacement SIM card and are experiencing service issues. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
I love Pure Talk service. However, I purchased my iPhone from you and wanted to add extra money to pay it off sooner and was very disappointed when I found out that I could not do this. It has me thinking of other options now. One thing I know for sure I will not purchase any more phones.
Hi, Roberta! Although we're happy to hear you're enjoying service, we're sorry that we do not offer additional payments for monthly financing. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
Every time that I have called customer service, there has been someone who is easy to understand, who patiently walks me through the process. This included a set-up process, as well as the switch to G5, which required several calls to finally get worked out. Also, the phone I bought through Pure Talk has proven to be a very good buy, with plenty of storage.
Hi, Julie! It's fantastic to hear you're receiving excellent customer support and enjoying your service! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
Worst service I have ever had. SOS only inside my house. I have to go stand in middle of my yard to talk to anyone. Can not use phone in house. Just had to buy a $500 booster system to see if that works. When I called 7 different times I was told by several of your employees that I was not guaranteed service inside my home. No one cares but you want my money. Very very unhappy.
Oh no, John! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience and if you received anything other than an optimal customer service experience. Please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
My phone started having connection problems over Wi-Fi calling. It took three calls, but the third tech support person figured out the problem and led me through the correction steps I needed to take. He was professional and well trained in pursuing clues to get to the bottom of the problem.
Hi, Pam! Although we're sorry you experienced issues with Wi-Fi calling, we're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
When upgrading my iPhone and transferring my phone # to it, there turns out to be a difficult and tedious process getting the messaging service to transfer also. I don’t know if there’s a way to make it easier, or to give a heads-up when that is the customer’s intention. I always find it great when a company anticipates my needs!
Hi, Ken! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
I've been absolutely satisfied with Pure Talk. The cost is just right for me. I've recommended at least 2 people to Pure Talk reflecting my satisfaction. Whenever I've had a question staff have been very responsive. This is very important to me, especially as a senior. Though few people know about you, I gladly spread the word about my satisfaction.
Hi, Sarah! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
My experience with Pure Talk wireless has always been positive and the people who answer the phones in customer service are always friendly and helpful, by far the best cellular company I’ve ever done business with and believe me there are some awful companies out there, I was a Verizon customer years ago and I’ve always said never again. I won’t go into all the gritty details but dealing with their customer service was not pleasant at all. I was very happy to find Pure Talk and refreshingly surprised by how nice their employees are. Thanks and keep up the great service.
Hi, Robert! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
I resisted switching from a home to cell phone service. My home phone was difficult to hear over. I kept buying new hand sets, changing batteries, and switching providers. The new phone and service is amazingly clear. PureTalk folks were helpful and signing up was easy. So glad I did.
Thank you for switching to PureTalk, Donna! It's fantastic to hear you're enjoying your service and received excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
My bill is half the price from my previous carrier. I was originally with ATT for decades. I couldn’t justify the cost with the poor economy and high inflation. I needed a change. Saw many Pure Talk commercials and said, "I have to try it." I’m all in! Service is just as good.
Hello, Alain! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
The 5G seldom works and the 4g locks up. When the wifi gets unreliable, my phone service often fails. My wife kept her Verizon service and it is great. My previous service with Verizon was much better than Pure Talk. AT&T is terrible. I really want to make this work but right now, I'm frustrated and considering other options. I'm a disabled veteran and signed up with Pure Talk because of the things Hannity said about you.
Hi, Jack! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
I was very satisfied with Pure Talk for several years, and I Iiked the fact that I was supporting a veteran owned business! I even recommended friends that got PureTalk! That was until the 3G shut off. That Saturday morning when my phone quit working, I called Pure Talk from my home phone. I was told 3G was shut off, and my phone was not compatible with Pure Talk anymore because it was obsolete, and that I would have to buy a new phone. I had just bought the Galaxy S9 the year before, when it was only 1 year removed from being the current flagship model, so I didn't know how it could be obsolete that fast! I told your CSR that I'd have to switch to Xfinity because they told me it would work on their network. Your reps response was that they were going to turn their 3G off at the end of the year, to which I said then I had 9 more months before I'd have to buy a new phone.
Long story short, all I had to do was change the settings to LTE for my phone to work on the 4G network. It's still working fine, and will until they shut off 4G in about 6 or 7 years! So if you guys would've just told me to check if my 2 year old phone was LTE compatible instead of trying to sell me a new phone that I didn't need, I'd still be your customer. So too would have been my friend been in Evansville that I convinced to switch to Pure Talk, who was told the same lie, and is now with another carrier.
I was flying out of town for a family funeral, and had to have service immediately. It could have been a disaster for me. One that didn't need to be if you guys would have just been honest and had your ducks in a row to suggest the simple fix. I don't know if it really matters to you that you lost 2 customers or not. 2 customers aren't a big deal, but I took my time that I needed to be doing something else in the hope that you listen to what I have to say and change the way you do business so you don't piss off somebody else!
Hello, Ron! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Samsung Galaxy S9 and older models are incompatible with our service as Samsung no longer provides the necessary software and security updates for their older phones. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 1, 2023
I highly recommend Puretalkusa.com. I was formerly a customer for many many years and then left because they did not offer iPhones. Recently I am back because they offer many different cell phones now, including iPhones. I love the
Hi, Allen! We're thrilled to hear you're enjoying your service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 1, 2023
We love the low price per month and the unlimited call, text and data plan. We love that you invest in culturally conservative companies. But our area is rural and we need better cell coverage. Our area only gets 1 or 2 bars of strength. It's not enough coverage to call or text or get data. Hopefully, you have plans to get more service soon. Thanks for asking our opinion.
Hi, Lauri! Although we're happy you're taking advantage of our affordable prices, we're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
The best thing is the price. It's very reasonable. On the rare occasions when I've had to contact customer service, I've had a person who spoke English clearly so I could understand them. Being 83 years old and hard of hearing, it's important that the person talking to me can be understood!
Hi, John! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I've had PureTalk for a couple years. For the most part I have been satisfied. There have only been a few times when I couldn't get service but it's usually when I am camping in northern MN. However, lately my calls have been disconnecting or "dropping" while I'm talking and also the sounds goes in and out. I hope this is something they are working on. If it continues I will have to call them.
Hi, Jean! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I have been a PureTalk customer for several years. After being a customer of one of the major carriers for years it became apparent that my cost for basic cellphone service was becoming ridiculous. By moving to PureTalk I was able to cut nearly $140.00 from my monthly bill with absolutely no degradation in phone service or internet access. And with International service PureTalk keeps getting even better!
Thank you for being a long-time customer, Dennis! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Both my husband and I have used Pure Talk for over two years. We're satisfied and we tell our friends that. We also feel we are getting good value for our money. I feel grateful that we are with a good cell phone company. I think you should give them a try.
Thank you for being a long-time customer, Linda! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I bought a brand new phone from you and enrolled in Puretalk. We get no cell service here and have relied on connecting to wifi for phone calls. My wife has Verizon and her phone works fine on wifi. I was expecting the same when I went with Puretalk. Now I wish I hadn't bothered getting the phone as it is of no real use to me. You can see by my usage that it has barely been turned on. Very disappointed. You should have said that your phones don't work for wifi calling in your promotional information.
Hi, Roy! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Have had several contacts with customer service, all resolved successfully, and have never had a loss of coverage. Also got a great deal on a new android phone to replace my old, outdated one. Setup was painless and relatively quick.
Hello, Terrence! We're happy to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
The phone is nothing like I was told to expect. It frequently drops calls, just clicks off, and even shocked me once on an incoming call. The speed is very slow on 5G, and takes forever to refresh. Not the experience I was hoping for.. Can't recommend to anyone looking to change providers.
Hello, John! We're sorry to hear that you're experiencing issues with your device and service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Had to quit Pure Talk though I loved the military aspect. But I couldn't afford any of your phones and my Android was not compatible with your service so left Pure Talk. I really believe in your services but just couldn't find a phone I could afford. The one I used initially was an old phone from a friend but was giving me lot of trouble. So need to get a new phone. Maybe sometime in the future will come back to you.
Hi, Maria! We're sorry to hear your device was incompatible. Should PureTalk fit your needs in the future, we hope you will reconsider our service! Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
It has now been about 1 year since I switched from a 15+ year stint with Verizon, and could not be happier for the results of the change. From day one the customer support team got me up and running, and to this day have had excellent signal strength and service through my areas of travel. One slight concern is that I do make international calls to China, Dubai, and Ireland, and found I was limited to call time, so I need to investigate how to get more time credits. Keep up the great job Pure Talk.
Regards,
Gary
Thank you for switching to PureTalk, Gary! We're thrilled to hear you're enjoying your service and receiving excellent coverage! If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I like that I can easily customize the plan for each phone. It was fast and simple to set up the phones and service. When I had questions I talked to a representative that was easy to understand and very helpful and no waiting!
Hello, Susan! We're happy to hear you're enjoying your PureTalk service and receiving excellent customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
We switched from T-Mobile approximately one year ago. Pure Talk was suggested to me by a family member who was already a customer and had a great experience. I have had the same and no one can believe what I pay for our cell service. I do not have dropped calls, the service has been consistent and the customer service department #1. An actual person picks up on the third ring! I highly recommend.
Thank you for switching to PureTalk, Lou Ann! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Our experience to date has been excellent. Every contact has resulted in a friendly clear response, and the problems were resolved. One instance was the installation of the SIM card for PureTalk. Another was a clear response on calling overseas. Finally, we received assistance in enabling our playing back recorded messages without entering our own phone number as a code. As a retired vet we are pleased with lower cost.
Hi, Thomas! First and foremost, we want to thank you for your service! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
My experience with Pure Talk has been nothing but positive. My prior carrier had provided me a positive experience, but at about double the expense. Now I have all the advantages of a great experience at a truly economic price. I would definitely recommend Pure Talk to my friends and family.
Hi, Charles! It's fantastic to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Every time I get switched. I have to be verified all,over again. Come into the modern age! People on the phone are just as frustrated as we are! I'm a NavyVet. I can’t get my hearing aids to work ON ANY OF YOUR PHONE FOR ABOUT A THOUSAND DOLLARS. I CAN'T AFFORD THAT. At least with my old cell phone service, I could connect with them. I’m back to big time frustration… call me!
Hi, James! First and foremost, we want to thank you for your service! We're sorry to hear that you're experiencing issues with connecting your hearing aids. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Woman who activated phone didn't help with anything else other than, "Your phone is now activated and this is your new number". Thought I would get more info but my next step will be to try to read the instructions which are in such small print I'm trying to use a magnifying glass to read them, not easy. There has to be more help in this set up of a phone! Is there an instruction set up in larger print that can be sent to me?
Hi, Carol! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I purchased a 2nd phone (flip phone) for my wife through you in March. I couldn't get it to operate before I departed to East Texas to work. Your service person determined the sim card was defective and sent another that arrived after I left for E Tx. When I returned, I worked with your service person to get that phone operating. Since that phone hadn't operated since arrival in March, I requested credit from March to early November, when It came into service. I was granted 1 month credit. I believe the other month's credit are due me.
Hi, Douglas! We're sorry to hear that you're experiencing issues with your device. Please accept our apologies for the inconvenience this has caused. Our Support Team is available for your credit request through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
I don't know the order number. It was 2 years ago. However, I recommend Pure Talk to everyone. Some people have ** and that's good but I like the values of Pure Talk and the people who run it. I think this is run by Veterans and that is a good thing.
Hello, Gerald! We're happy to hear you're enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I had to reset my password. The agent was very helpful and the problem was solved quickly. The only thing easier would be changing myself on the website. I am VERY HAPPY with Pure Talk! I have never been told that I needed to say more when less covered the subject. Next....
Tom
Hello, Tom! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I could not get any help, My phone would not ring it through to you. My phone doesn't work very well. My husband's works about 15% of the time. His number is **. We are not happy. Also, when we signed up for this, we were supposed to get phones, we had to buy my husband a phone and you sent the sim card. The phone keeps telling us there is no sim card. It has the sim card you sent us in it, What is going on?
Hi, Roberta! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
In calling I was told my service in the British military would apply. I provided evidence of my service but never received the discount. After several months I called to inquire of the discount and was told my service in the British military did not qualify me for the discount. Does my service qualify me or not?
Hello, Terence! Our 15% Military Discount can only be applied for active-duty US military or veterans. To learn more, you may visit https://www.puretalk.com/military-discount-plans. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
It's has been a horrible experience. We added a line and got a phone for my wife. Transition was difficult, as the Pure Talk process did not include all steps needed to move the phone number to Pure Talk. So that added 3 days and 2hrs of phone calls. Brand new phone we got from Pure Talk did not charge. Got phone at reduced price because of plan we chose. Pure Talk took zero responsibility, no option to replace the phone, and wanted to charge us back money for returning phone. Spent HOURS on phone with PureTalk and Samsung. Getting phone replaced through Samsung, but with no phone to use. Wish we never had Pure Talk and will be looking to move when we finally get settled. Very disappointed
Oh no, Aaron! This is definitely not the experience we’d hope for you to have. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
We had a really good experience with customer support getting set up. We had AT&T before and we noticed a difference in service unfortunately. I barely get service in my office at work now and our security system notifications come in much slower. By the time we check the person is gone. Other than a few things like that the service is fine and we’ll continue using them.
Hi, Kaylie! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
My experience was bad. Staff were unwilling to help or escalate the case to someone who can address my issues. Im also disappointed that nobody reached out to me. I was told someone was going to call me about my case issue last Tuesday at the latest. Will not recommend service in the future
Oh no, Scott! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
No dropped calls, excellent range, the price is right, service was excellent when having set up issues with phone (my fault). I would hope that Pure Talk expands its services to affordable (less costly than Verizon, ATT, and Xfinity) internet services. I highly recommend Pure Talk,,,, Give them a try, you will not be disappointed.
Hi, Michael! We're delighted you're enjoying your PureTalk service and receiving great reception since switching! We're always working to add new technologies that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
My husband and I use Pure Talk's basic plan and it has been working just fine for us. We were previously with a large provider that was charging us almost 3 times more for the same plan. We are happy with our service and appreciate their has been no increase charges on our mobile service plan. Thanks Pure Talk!
Hi, Elvia! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
They help get me set up and if I had any questions they were right there and very helpful. I would highly recommend them to anyone! In addition, I'm an Air Force widow and I truly appreciate the fact that they understand how important it is to me that when I do need assistance, I speak to someone who speaks English clearly and can explain what I need to do.
Wow, Sandra! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B
Reviewed Nov. 30, 2023
I am very satisfied with the value of Pure Talk. However, and there is a however; it was not an easy transition. While I recommended service to others that did join I don't ever recall getting any reward for it. I have found it difficult to talk to a real person. I would like to have more information on getting a new phone
Hi, Paul! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies for not having a seamless transition. Satisfying our customers is very important to us, and we're sorry we didn't meet your expectations. Should you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
We were previously with a larger provider that effectively covered all the areas to which we often traveled. However, that cost was dramatically increasing as we were forced into plans that far exceeded our use. Pure Talk has been a blessing with a lower cost that fits our use and worked in all the areas we needed. We have recommended several people switch and they have been just as happy with Pure Talk services.
Thank you for switching to PureTalk, Lorinda! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B
Reviewed Nov. 30, 2023
One number I use to check a card balance will never go through since I switched. Occasionally my phone will freeze and although it says the number is ringing, it doesn't and the call drops. This leaves me stranded without service. The technicians send me to Settings and change everything. The next tech has me change them again. Frustrating.
Hello, Rae! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
My experience with PureTalk has always been stellar. I'm very happy that I switched to this company. Thank you. I lost my old phone and was so happy that I received my new phone in 2 days. It cost more than I was hoping to spend since I am on a fixed income but the payment plan did help.
Wow, Antonio! We're delighted to hear you're enjoying your PureTalk service since switching! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
It has been a pleasure working with Pure Talk, my husband switched his phone also to Pure Talk. We love prompt phone time response and love speaking to someone you can understand. All people are well informed and put you in contact with someone who can help if they can't. Great experience!!
Wow, Carol! We're delighted you've received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
When internet data is used, it would be nice if it would automatically go to slow instead of having to call and request it. Mint Mobile automatically goes to slow when high speed is used for the month. That is who the other phone in the household works. I like to have 2 different carriers in case one is down and the other will still work, but the low speed data is a drawback with Pure Talk.
Hi, David! We're sorry to hear about all the inconvenience you have experienced with your service. Once you have utilized all high-speed data, your device will automatically begin using low-speed data, which is about 256kbps. High-speed data is refilled on the next billing date, provided billing is successful. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-on tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
Problems with international calling could make or receive calls even though we had set up for roaming. Very frustrating. Don’t want to change carriers but may be forced to if I can’t resolve this! We had emergency situation abroad and couldn’t use our phones. Had to borrow another carrier phone.
Hello, Thomas! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hope for you to have. PureTalk now offers international roaming while traveling abroad. Your PureTalk plan includes up to $20 in International Roaming credits. You can purchase a $10 add-on for International Roaming through the portal if you need more. Once you log into your online portal, you can purchase one-time roaming add-ons or recurring add-ons. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. For more roaming details, please use the link at https://www.puretalk.com/international-roaming. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
From customer service experiences that I have experienced to the cost of your services to excellent reception anywhere I am… you are #1. I have recommended PURETALK to so many people but many are skeptical as they have never heard of Pure Talk!! Please do more advertising and maybe offer your customers incentives to have their friends sign up. :)
Hi, Elaine! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
Pure Talk meets our family’s cell service needs at the most affordable price. They have great coverage in our area. Their Customer Service Reps are friendly, knowledgeable, and easy to understand. I’ve not had any hassles during the few times I’ve ever had to call them about anything. I love how they added Hot Spots for free!
Hello, Jamie! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
We bought 2 phones when we had to switch to 5g. They are both messed up and unusable junk. We love PureTalk and need phones right now. Our landline is our only phone. The phone we purchased # is ** and **. We don't know what to do since we paid for these phones and are seniors on a social security check. We would really appreciate any help we could get from you.
Hello, Mary! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hope for you to have. You'll need a VoLTE-capable device compatible with PureTalk's network to resolve this service interruption. You may log into your Account Portal at www.puretalk.com and click the 'Replacements" tab to browse device upgrade options. Should you have additional questions or concerns, please let us know. Our Support Team is available by email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
Overall, I am very pleased with Pure Talk Wireless. The pricing is outstanding! The only suggestions I would have are the following: 1) It would be good to be able to respond to group messages of more than 10 people unless it would involve a major cost increase. 2) Would it be possible to offer phones without the Google/Apple surveillance spyware installed? I realize it would probably require a different operating system than Android or Apple.
Wow, Robert! We're delighted to hear you're enjoying your PureTalk service since switching! We're always working to add new technologies that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed Nov. 30, 2023
I have been very pleased with the service by Pure Talk. Customer service agents have been fantastic to work with when I have had issues. I have recommended Pure Talk to friends and family who have been disenchanted with their current carriers, I emphasize to them that the company is veteran owned and customer service is in the United States. Nothing makes me more angry than having to deal with help who live/work in a foreign country.
Hello, Wynona! We pride ourselves on being a US-based, veteran-owned business. We're delighted you've been enjoying your PureTalk service since making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
My phone (the voice part) quit working sometime in the first half of 2022 due to the discontinuation of 3G (texting was fine, though). When I asked a Pure Talk operator for a new phone to replace the present texting phone, I was told that I had to pay full price, not any discounts that you were offering on your website. I thought that that was disingenuous of you to not offer me the sale price when my phone (voice) lasted approx. 18 months. The operator said that I would have to wait 3 years from the original purchase to be eligible for buying a new one at discount.
Hello Neil! We're so sorry to hear about your experience with PureTalk, as this is definitely not the experience we'd hoped for you to have. To receive the device discount, new/existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B
Reviewed Nov. 30, 2023
Overall I'm satisfied with PureTalk but I don't like the Blu phone. It is more difficult to use than my old Apple phone I had before I switched to PureTalk. I'm having trouble with voicemail, most of the time when I enter my password it tells me the password is incorrect but some of the time it is the correct password. I don't know what is going on.
Oh no, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. It seems like you need to have your voicemail reset! To reset, you may log in to your account portal online at www.puretalk.com/account/login, select the Plan tab, and select the Reset Voicemail option. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
It seems like I can only purchase a phone from PureTalk if I want to open a new account. Why can't someone who has been a customer for years purchase a phone from PureTalk? I have been pleased with the service and the price and enjoy being a PureTalk customer.
Hello, Joe! To receive the device discount, new/existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
I changed to Pure Talk because of Rush ** and so glad I did. The BEST service ever! From calling to the real people you get when you call in and they speak English. Love the company values as a Veteran-owned business. They have all the best phones, tablets and products as all the other carriers.
Hello, Suzanne! We pride ourselves on being a US-based, veteran-owned business. We're delighted you've enjoyed your PureTalk service since making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
Pure Talk is the best cellular service I’ve had, the price is low but the quality is high; I love having all the data I could possibly want, it’s quick and just the right amount. Pure Talk has the greatest customer service team ever, they helped me through many difficult technical issues through the years and are always getting better. I live in a very rural area where the cellular service from any provider is almost nil, Pure Talk is pretty much the same coverage as Verizon in this regard, I hope to see huge improvements on coverage. Pure Talk has a great mission helping our veterans, I can’t say that for any other provider.
Wow, Jacob! We're delighted to hear you've received such excellent service since switching to PureTalk and saving money on your monthly service bill by making the switch! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I have no regrets signing up with PureTalk. Service is great and the cost even more desirable. I can't think of a single problem I've ever had with this company. I would recommend PureTalk to anyone looking for an alternative carrier. It was a relief to know that I could keep my old phone number, which I've had for over a decade. Thank you!
Hi, Ann! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
Called about my internet. Since the beginning with Pure Talk, I never had a problem with internet speed. Either has my wife. Just started at the end of last month. Now this month internet slowed down after one week into the month. Nothing has changed with my internet use. I would like to stay with Pure Talk, but need for this to be taken care of. I have a hard time giving you guys less than 5 stars, please help me out. Everyone I sent to Pure Talk loves it.
Hello, Louis! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. We want to assist you with this data issue. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
The service is quite adequate. I do receive an extraordinary amount of spam texts, but I know that is not the fault of PureTalk! Sometimes, for some unknown reason, my home phone number gets blocked so I cannot reach my cell from my home phone. I would recommend the service, especially to my veteran friends.
Wow, Robert! We're delighted to hear you're enjoying your PureTalk service since switching to PureTalk. We regret to hear about issues that are occurring with unwanted messages. At this time, PureTalk does not have spam-blocking capabilities. However, you can do this in your device settings. There are also apps available that can automatically block calls from telemarketers, etc. There are both free and paid blocking apps. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I'm not sure if it was my incompetence or lack of info from Pure Talk but when I signed up in 2020 it was a little challenging making the switch from AT&T. Once we got the bugs worked out & figured out the right plan for my wife & I, Pure Talk has been great. Highly recommended!
Wow, David! We're delighted to hear you're enjoying your PureTalk service since switching to PureTalk! We're proud to know that our support team was able to assist you quickly with your transition and provide an excellent customer experience. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I'm sure they slow down my internet speed like all the others when I hit my gigs, but I can always up them without locking in a new plan. I appreciate that I get service almost anywhere. Sometimes more than friends who have a mainstream provider. And all at 1/3 of the price! Thank you Pure Talk for making my phone a bill I don't cringe at when it comes.
Thank you for switching to PureTalk, Hannah! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Nov. 30, 2023
I have been with Pure Talk for several years now. They are a great company with caring employees to help you. I highly recommend Pure Talk to anyone, they are very service-oriented. I have never lost service while I have been a Pure Talk customer. If you are thinking about changing service providers, you should take a look at Pure Talk. I believe you will be satisfied.
Thank you for being a long-time customer, Mike! We're delighted you’ve received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed Nov. 30, 2023
I quite often have terrible reception at my home. People are often telling me that I'm breaking up. This is quite embarrassing when it's one of my customers. It's difficult to conduct business like this on the days that I work from home. I will say that after hurricane Ian last year I did have better reception with Pure Talk than my 3 family members with Verizon. They are back to normal and I'm the only one with a problem now.
Hello, Caren! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. We want to assist you with troubleshooting the service issues. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
I really enjoy being part of your company except that I find my calls are dropped fairly often. Also, I do have trouble answering calls. When I try to answer the phone, the call is ended rather than being able to talk to the person. I have to call them back. Very frustrating at times.
Hi, Karen! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Genuinely a very good service. It's really good coverage. I have never had a problem. Not as deprioritized as others. And higher speeds than many other of the "Big" guys carriers! I would highly recommend to anyone. It is easy to set up. They have tons of phone options. They have family plans too. Excellent! I'm a very satisfied customer!
Hi, Timothy! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
We have only been with Pure Talk a few months, but so far so good. The staff spoke English and was very willing to answer any and all questions we had. They even went so far as to get our former carrier on the phone to get our transfer completed.
Hi, Ann! It's fantastic to hear you received an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I have had Pure Talk for several years now and am very satisfied with it. They offer a variety of plans which are excellent for tailoring your individual needs and are very affordable. Great phone service that is reliable and consistent along with excellent live customer service with reps who are customer oriented!
Thank you for being a long-time customer, Paul! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I realize that PureTalk leases cellular coverage from AT&T, Verizon, and T-Mobile but for some reason the signal strength is always weak except for when I am in a dense metropolitan area. But when I am in the suburbs or rural areas the cellular signal strength is poor. For example, I am visiting my Dad in San Jose. You would think PureTalk would get 5 bars out here but it only gets 2 or 3. I realize it also depends on the cellular tower. However, my Android phone has dual SIM cards. PureTalk is SIM1 and T-Mobile is SIM2. T-Mobile gets all 5 bars while PureTalk only gets 2 to 3 bars. So this shows that PureTalk doesn't always get a good cellular signal compared to the big three carriers.
Hi, David! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Switched from Verizon to you guys after hearing advertisement on conservative radio channel. Big Mistake, flip phone rats batteries, less than 24 hrs per charge cannot get service in the West while I can see cell towers, and price increase to same as Verizon, which is why I left Verizon. At this point, I'm looking at making a change, lousy equipment, cell reception and priced same as Verizon.
Hello, Jeffrey! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Nov. 30, 2023
We are considering changing carriers, due to being Unable to call a sibling in Vancouver because of an exorbitant extra fee to make the call. Although you advertised as being comparable to other carriers, this is not the case! We will not recommend Pure Talk to anybody Who may ask about our experience with Pure Talk.
Hi, John! We offer free unlimited calls from the US to Canada. To call to Canada, dial 1+AreaCode+PhoneNumber. You may visit https://www.puretalk.com/international-calling to learn more about international calling. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 30, 2023
Pure Talk has been a blessing to my wife and I. The ongoing service is very reliable and affordable. The few times I've had to call for customer service, the call was answered in a very reasonable time and the representative spoke clear English. I have recommended Pure Talk to numerous friends.
Hello, James! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
Great service and a responsive customer support team. Call quality is wonderful. Great small company to do business with. The price for the great service is wonderful and stays consistent. I highly recommend this company whenever I can. Doing everything over the phone is great way to reduce cost. Since Pure Talk has US based customer service there is no language barrier.
Hello, Ralph! It's wonderful to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I did not understand the promotion for new phones and ended up not purchasing them. The agent was very friendly and helpful. I was hoping to upgrade to a 5g phone to take advantage of the speed. It appears that when we switched to Puretalk that maybe we don’t get priority to the fastest speeds. This could be in my head and definitely not based on any particular facts other than my perceived usage.
Hi, Steve! We're thrilled to hear you received an excellent customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I live way out in the country and have pretty good service. In the open it is great. Under a metal barn I need a cell booster but it was the same with ATT or Verizon so this a wonderful deal. I would absolutely purchase it again and I am always having someone change my mind but service for the price is terrific.
Hello, Judy! It's fantastic to hear you're enjoying your service and receiving great coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 30, 2023
I think the PureTalk service is good. When I have called customer service they are always friendly. My complaint would be that when we switched to PureTalk we were recommended a Blu phone and it has been terrible. I have spent hours on the phone with customer service without resolving the issues.
Hi, Mindy! Although we're happy to hear you're enjoying your PureTalk service, we're sorry you are experiencing issues with your device. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com