NET10 Wireless Reviews

I went through hours of calls and many wrong programming of sim cards and many different people and no service for some time. They and/or their system are completely incompetent. They lost my number that I've had for years. They said that I would keep it then they ported it and lost it. They say I can't get it back.

I bought my Net10 phone on QVC with 300 minutes. When received, I called immediately to activate it and was told that it was activated and ready to use. I attempted to call, and kept receiving a message that to call collect, push “1” or wait for operator to purchase more minutes. I called the help line again and was told that it can take 2 business days to activate phone. I waited and after 2 days attempted to use, but again, could not call or receive calls.

I bought phone #1 and had it for a few months. Monthly add minutes were honored, then the phone went junk. Phone #2 with number **(933 minute) was paid ($63.62) in Walmart on 7-02-10. This phone was junk; it would not work. So I contacted Net10, and they sent a new phone (**) with 300 minutes and 57 days to add more minutes. It was not activated.

On 8/20/20010, I placed an on line order for a Motorola Em326 cell phone.Total cost including shipping after using promo codes was $41.98. After entering my visa credit/debit card #, I received an error message stating that my CC # was either invalid or I had insufficient funds. Knowing that I had available funds I was given the option to reenter my CC#, which I did. Again I received the same error message so like a fool I tried it a third time. Same error message appeared, so I checked my bank account only to find that I had three charges of $41.98 for a total of $125.04. I called customer service twice and emailed them once to no avail. I was told that they had no record of this transaction and that there was nothing they could do on their end.

I bought a 300-minute card and I also have a promo code to use with a 300-minute card to give me 100 extra minutes. I added airtime online and at no time did they ask me if I had a promo code. I have kept this pin number for my 300 minutes and I feel that Net10 owes me 100 free minutes for buying a 300-minute card. I have not been happy with Net10 since I purchased my phone and started doing business with them. When/If I find a job, I will dump Net 10 and go with another cell phone company as soon as possible.

I have had to call Net 10 on a regular basis. Whenever minutes are added (with my phone on and charged), I never receive them. Then I have to go through customer service and they give me codes that all total to over 100 numbers. If I could understand the representatives I speak with, it would not be so horrible. It is almost impossible to understand them. How am I to know that equals 8 and "twee" is actually 3? Why not employ Americans that speak English a bit more clearly. The customer service rep could not understand the question I asked so the response from her was, "I don't know". I am tired of the hassle. I think I will change companies.

I used my Net10 phone strictly for travel. Consequently, I've built up a lot of roll over minutes. Recently, I added an additional 60-day of service because of an upcoming trip. This gave me over 1,450 minutes. The same day, my phone was deactivated. I called customer service and was told I had to add airtime. Note: I've never let the time lapse. When I objected and said I had just added airtime, they changed their reason for deactivation and said it was because I had used the phone to place a call from Canada.

I bought an LG600 phone to replace the lg 220 to upgrade. They were not able to transfer to this phone due to compatibility problem and would send a replacement phone. I received an LG200, which is less than what I have for a phone and was told that I just get what I paid for a replacement phone. And that I would have to just accept the cheaper phone that is less than what I was using. Then, I was hung up on. I filed a claim with Better Business Bureau.

I wanted to upgrade my Net10 phone. I bought a refurbished LG 600G from their website. It took about 5 days to get here, and when I finally got it, I went on their site and did the steps to transfer the number. It then told me that I had to call customer support. I called them and they said that they had to send me a new SIM card, because the card they originally sent was not programmed to transfer a number. And they said that it can take up to 5 more days to get the SIM. However, the reason I am putting this as a complaint is because I called before I even bought the phone. I told them that I wanted to upgrade my phone. I told them the model of my current phone, and the phone I wanted to buy. They never told me anything about needing a new SIM. If they had, I would've asked them to send it out with the order.

Worst customer service ever! I called with an issue I was having with not being able to make calls, and it felt like I knew more than the customer support did! They can also hardly understand you! I will only buy minutes through Net10.com, so I know that they can understand me. Besides their horrible customer service, it is a really good phone service that is very cheap.

I called Net10 and ordered $30 for 300 minutes of additional minutes. The idiot on the other end sent me 1000 minutes and charged my credit card $90. I called again and Net10 said they could do nothing. I called the credit card company and had $60 removed. Net10 cancelled my service and my carry forward minutes. I used over an hour and a half talking to 3 people including a supervisor and all they would say is send $60. I called my credit card company to have the remaining $30 refunded. What a bunch of jerks. But the service is cheap and one can call international for $0.15 which is really good. I give them a 1 out of 10 for any care of customers.

I bought a cell phone and it did not work. I spent a total of 5 hours on the phone trying to get the situation resolved without success. They wanted me to give them more money to fix things. I spoke with multiple individuals who did not speak English as a first language, so we had some trouble communicating. My daughter received a new phone as a gift. We activated the phone and transferred her old air time and minutes to the new phone. After doing so, the phone did not work properly. I spent 3 hours the first time trying to fix it. I was told they would send me a new sim card and they would move everything back to the old phone. Once I got the new sim card, they wanted me to buy more minutes and air time to transfer everything back to the phone that works. I was not going to pay more money to fix something that was purchased and broken. I am out of 5 hours of my life; I have a phone with almost 2000 minutes on it and 114 service days that I cannot use. Horrible experience. Would never use Net10 again.

I ordered my mom a refurbished LG 600 (I think) and it arrived on time. I tried to transfer her number and minutes to the new one. They said to wait 72 hours (and to turn it on and off until it was activated) and it should be activated. Needless to say, it never activated. The phone will not even turn on after 24 hours of having it. I called to transfer the minutes back to the old phone and was told that the supervisor couldn't verify my 11200 minutes on my phone. They could only verify the 200 card that I added when I tried to activate the POS and would not even give me the 300 you get for activating the phone. They couldn't even give me a local number. I bought another for my dad and it activated fast on Friday and on Sunday, somebody called it (don't know who). He went to use it on Thursday and it somehow was no longer activated. Good thing there was no emergency or he would have been so out of luck. I guess that's what you get when you buy cheap and the company is in foreign territory and they tell you "don't the turn the phone off, take the battery out," like neither one does not turn the phone off. Do not buy Net10, Tracfone, or Straight Talk. They are all the same company.

It's the worst ever experience. I talked to a Net10 rep on the phone and purchased my phone on 3/6. I was so excited to get my Samsung 401G. I received and activated it on 3/10 to find that it wouldn't work right on permanent roam and browser won't connect.

I tried to activate the phone 3 times, over and over for three days. I still have no service. They say I need to pay again to reactivate the phone, and pay another $50.25 on my credit or debit card. The phone was new in the box at Target, where I went to buy it. So 3 days over 1 hour each time for net 10 to collect interest on my money. I lost time and money, I've tried to give them one more chance each day over and over a three day period. I still have not had my bank account refunded of $ 50.25.

We enrolled in their "easy minutes" plan. The minutes for March never came. The company said they were added but they were not. I don't understand. Can't they see no phone calls were made and the minutes were never used? They said they would not credit us. We are out 15 dollars plus, when my daughter needed minutes for a real life emergency, she couldn't use her phone! I went to the store and bought a refill at Best Buy. When these minutes are gone, I guess we will sell her phone on Craigslist. Do not buy Net10. They were so very, very rude on the phone and cheated me out of my hard earned money, cost my daughter in an emergency, took a ton of my time on the phone, and were extremely rude and unhelpful!

I have had a net10 phone for over two years, and it was a great phone, Motorola V176. It had a few drops, and is pretty rugged. It was a very basic phone though. It finally tanked, as do all the V176 Net10 phones. I upgraded to a Samsung T401G with the 3cent texting. This phone has very many dropouts, and very low coverage. Of course the 3cent text messaging is not working, and one call to customer service resulted in no solution. They killed my old voicemail, even though the number is the same. I will try again on the 3cent text when I get some extra time.

At Christmas, I purchased a Net 10 cell phone at Walmart being assured that it was the best for my circumstances- I was in Florida for 2 weeks and returning in February for 2 months. I wanted to be able to call home to Canada. I am told to activate the phone for International long distance which I do by making the required phone call. I am told to wait for the text message that should arrive in 72 hours (which frankly seems like a long time to connect a phone ). The message never comes. I called and after waiting to talk to a real person, am told to wait again, by this time we return to Canada.

Purchasing a prepaid phone from Net 10 and trying to transfer an existing number has been a nightmare. I purchased the phone 1/22 and have not had my phone activated yet. The customer service is the worse I have ever experienced in my life. When I purchased the phone, the clerk told me that there were problems with the phone and strongly encouraged me to purchase another service. My husband has an older prepaid NET 10 phone and has never had any problems so we brought the new phone any way. We finally asked to speak to someone in the corporate office to get a refund and the same people we have been dealing with since 1/22 answered the phone. I will never deal with this company again. I think I just wasted $59.00 and 300 minutes of air time. I have never been so dissatisfied with a service in my life. It is just extremely frustrating that I will probably not be reimbursed and have a phone that I will never use. I cannot even donate to charity for reuse.

I purchased a Net10 phone and called customer service to get unlimited plan. I was then informed I needed to purchase the same phone from Target. So although I had just purchased the phone 3 days prior, I went to Target and purchased another one. I called on 2/1 to get the unlimited plan, and the $54 was deducted from my account. However, the plan was not activated. I called once again, and although I told them I had already been charged, they charged my account again, with no plan activated as of 2/10. I have called daily, with no resolution. I called on 2/10 and spoke with Patrick for a refund, and was told it could take 7-10 business days. I will let you know the results.

I have been a Net10 customer for over a year. I also purchased a phone for my brother. When it was necessary to add service, not minutes mind you, he had enough minutes on my brother’s phone, the pin number had been torn and I could not read it. Walmart did not display the pin number like Walgreens does, but that's not the point.

When I decided to upgrade my TracFone I noticed that Net10 offered additional phones. As they were a subsidiary, I decided to upgrade and port my TracFone number *** to the new $80 phone I purchased from Net10. I received my new Samsung R451C Friday, 1/15, and followed the directions to activate it as my TracFone airtime was due to run out 1/20. When I called Net10 and advised them of the expiration, they assured me that was ample time to complete the process.

Their customer service people, through their 1-800 number do not help, put you on hold , are rude, and will give you the runaround. They are the worst I've ever seen. I demand free minutes from this company.

I tried in late December to change cell phone carrier and keep my number. After waiting for about a week, I got a call on my home answering machine telling me that my number had been transferred and the phone was activated. I turned on the phone and it had a different number than the one I had. After making at least ten tries to get the problem fixed, they finally got the right number entered in the phone. Ever since then the phone does not work and the other provider, Centennial, has been disconnected from my number and does not work either.

I switched from AT&T to Net10 in 2004. Worst mistake of my life! The phone got stolen and I had just loaded the phone with $100.00. I called customer service and they did say that I could get a new phone, but I would have to pay for it. The minute would be non-refundable. I told them that I had a police report. That didn't matter. I asked for their supervisor. Nothing. So I asked for their supervisor. Still nothing! I said I would contact the FCC and hung up. After contacting the FCC, I finally got my money back. Don't make this mistake! I now have Sprint. If the phone gets stolen, I get it replaced within 24 hours. The consequence is that it caused aggravation for having to file an official complaint to the FCC when I was the victim of a theft crime. Make that two crimes!

In December, I purchased 60.00 worth of minutes which is 600.00 minutes. Had minutes in January. They deactivated my phone. They told me to purchase more minutes. Told them I still had minutes and wanted my phone back on. Wouldn't do. They refused. I lost $20.00 in minutes and was unable to talk to my mom who was hospitalized January 1, 2010.

My wife has a Net 10 phone for years and decided she wanted to upgrade her Phone. So, I called in and asked if there would be any problems switching her phone number and "unlimited" plan and was told no. So, we bought a phone from Net 10 themselves off the internet. Upon receiving it, I proceeded to activate and switch everything over. I was then told that I couldn't switch the "unlimited" plan so I had to deactivate it, which meant waiting almost another 30 days. Then, after it was deactivated, I could switch her phone number over.

My wife purchased a cell phone for my daughter for Christmas. The phone would call out but not receive calls. My wife has spent over 2 hours on the phone with Tech Support and the phone still does not work.

While I have been a long-time happy subscriber to TracFone and later, Net10, I have been without my Net10 phone and its number for 2 months now. It started with a defective phone, followed by another, and then yet another! At this point, I reactivated a retired Net10 phone, yet getting a SIM card to move my number over has been impossible. I've been told twice that a card will come, and twice, I have not received a card. I now check on the status of my case number, only to find it does not exist anymore. If it were not for having over $100 in talk time invested in the phone, I would port my number to another provider. However, I feel I deserve what I have paid for.

Net10 representatives are located in Columbia. I had my Net10 phone stolen. I bought a new one. They mailed me a new SIM card where I could have my old number back and the minutes that were on that old phone. At that time, I had 67985 service days on my stolen phone. I have been assured I would receive those days back, on 3 separate occasions. The last was last week on Aug 13th. At that time, I was assured I would have my days back within 24 hours. Today is Aug 20th and I still don't have my days back. Customer Service will place you on hold for upwards of 1 hour.

I purchased a Net10 phone that came with 300 minutes, and I couldn't get it to work. I called customer service and was told I needed a new SIM card. I received a new SIM card, and the phone still wouldn't work. I was told I needed to buy more minutes, so I purchased another 200 minutes. The phone still would not work. I called customer service once again, and I was told I needed to purchase more minutes. And after I purchased more minutes, they would send me a new SIM card.

I purchased a new Net10 phone. I've had three other Net10 phones and never had any problems. That is until I bought my latest one. I purchased an LG 600G flip phone. The problem was the 630 area code assigned to the phone would be a long distance call for anyone calling me or me to them. So I thought no problem, I'll just call Net10 and get a 708 area code. How hard can that be? Boy, was I wrong! I called and talked to someone from Pakistan, I think. He assured me that he could fix the problem. So after an hour of turning the phone off and on and entering codes, I was assured that within the hour, I would have the new number in the 708 area code. Wrong!

It took me two weeks to activate the phone. After that, I had to call every Friday to reactivate. I called today and they told me I had to buy a new phone. I threw the one I had on the floor and told them to kiss my **. Never ever buy a Net10 phone. You will hate yourself if you do. I posted here, called local and national radio talks about this. I hope to get everyone to drop them and they go under.

I purchased a phone and when my minutes ran out, I purchased the airtime card they sell for $30.00. I added the minutes and the next day, the phone did not work. I called the 800 number and they had me on hold for about 25 minutes before I was connected to talk with customer service. I spoke with Lee, she told me to enter some codes in the phone several times, turn off the phone and it should work in an hour. An hour later, it did not work. I called back and the recording said call back tomorrow, they are closed. I called again and this time, the person I spoke with was a male. He told me the same thing Lee did to enter codes and call back in an hour. The phone still did not work.

I don't call much so I switched to Net10. I bought 2 Motorola W375's for my husband and me. Everything was okay except I have to buy minutes constantly just to keep my date from expiring, and I am now up to over 1000 minutes and don't know where it will end. I have had no problem with emailing pictures like some people have, but I have run into a browser problem. I used to turn it on occasionally to see the weather but now it uses up several minutes and says I am not permitted to use this service. I would think they changed something, but my husband's is still fine.

The advertisement and promotion on Net10 website to talk for 5 cents a minute and text for 2.5 cents a minute is a deception, misrepresentation and a fraud! Federal Communication Commission should take immediate action against this company's deceptive practices. Net10 promotion deceived me into buying two phones and 2 $30-300 minute airtime cards. By the following stating advertisement: Buy any Net10 phone and receive 300 minutes at activation, at the same time buy an additional 300 minute airtime card and your first 600 minutes are 5 cents a minute and text is 2.5 cents per minute.

I have a phone with Net10. I have 404 minutes on my phone and I am being pressured to purchase more airtime in order for my phone to be reactivated. I've written Net10 and the response I got from them is in so many words, "Use it or lose it." I informed them that this phone is not a LAN phone. Strictly for emergencies therefore, I will all have airtime minutes that will not be used within 30 days as they want. To constantly add airtime for service I don't use on a regular was not even worth the effort to have purchased the phone in the first place. I asked them to return my 404 minutes in the form of a check because I was cancelling their service, but I have not gotten a response. This has been almost two months now.

I ordered a Net10 phone which was defective. So I returned it and was sent one of lesser value. It too was defective, so I returned it for a full refund. That was over a month ago, and there's still no refund and no reason as to why. The people you talk to in customer service are in Guatemala! No wonder, they don't know what's going on!

Sad commentary on follow-up of a non-existent refund of $21.34 for an accessory kit returned to Net10 on 4/13/09 and received by Net10 on 4/17/09, fully documented by FedEx, yet on 6/1/09, I still have not received my money back. I have had at least three conversations with reps at 1-800-netten and have been promised something different each time I call. Bernabe refused to give me over to a supervisor/manager saying he had been given full authority to handle customer problems. How frustrating. He sure didn't handle mine. As a matter of fact, I feel like there is no help for me. I feel like Net10 has broken into my home and robbed me.

I need to talk to someone (US English) to have my Net10 minutes put on my credit card. I have tried to use internet but no luck. I need help now as my current minutes run out on 19 Jan. '09. I want this to charge each month to my credit card. I want the $15 a month offer. Please, please get me in touch with someone who can help me. I only use my card for emergency and very, very little time for anything else. But I need the minutes to be carried over each month.

At 5 pm on August 5,2008 I gave up in frustration and returned the phone to Wal-Mart for a refund. AT 3:30 pm on August 6,2008 I E-mailed their Tech Support and cancelled the issue.

On July 2nd, 2008 I purchased a Motorola C139 cell phone as a gift for my fiance. Upon receiving the phone it was noticed that the phone would not turn on or even charge. When I complained to Net10 about it they offered to send a replacement phone; I agreed. When I received the replacement phone it was a Nokia 1600. I called to complain about the phone and that I had expected a replacement Motorola C139 as I was never asked if I wanted a different phone.

Son wanted a new phone that would allow him to play/download ringtones. We were switching from Verizon wireless prepaid because his phone was limited. We chose net10 and the Motorola W375 because it allowed one to "download ringtones, graphics, etc." Upon trying... we were told it's only from Net10.com. A net10 customer may not download from other third party companies. Browser only allows access to net10 at $1.00 a minute.

We bought the phone from Walmart with the understanding we could call nationwide like it says on the phone packaging. We called the net 10 operators 10 times with the promise the phone would be activated so we could make business calls to Canada. Every time we called it says the same thing: the call could not be made. We took it back to Walmart in Yuma. The clerk tried, and the same thing happened. The clerk said there was nothing she could do. We feel this is false advertising, and we would have looked at other options. The sole purpose of purchasing the phone was so we could make a business call to Canada at a reasonable cost.

I purchased a $30 Net10 Wireless phone card around 11pm 1/18/08, added the pin code, and received a message saying my minutes were added. I tried to use the phone around 12:30 pm on 1/19/08; my phone read 0.0 minutes. When I got home I contacted customer service and told them what happened. I was told I was going to get my minutes back, but the department was closed. I was to use an interaction number and call back on Monday when they were open.

Been on hold a total of 210 minutes trying to get minutes uploaded from a prepaid card purchased onto the Net 10 phone. No one knows what they are doing. They keep repeating the same steps repeatedly and getting nowhere. You arent allowed to call from the Net 10 phone, you have to call from another phone so that puts minutes on your other cell phone. They can only help you supposedly during daytime hours so it is daytime minutes. The customer service people BARELY speak English so it is very hard to understand them. I wasted 89.00 for a phone and 30.00 for a prepaid card that is NON-refundable.

i try to place order about two months ago and they said my card was declined twice and it wasnt they got approval codes and i filed complaint w/b.b.b. after 2nd complaint and corporate office called me and resolved it by sending me a phone free,well i thought the problem was fixed by now so today 6/13/07 i tried to order a nokia 1100 phone w/300 minutes for $21.25 total at www.net10.com and it says my card was declined again and the bank paypal says they did give them authorization and now i have to wait 5 days for my authorization to drop off again.

i upgraded to nokia 1600 after using my 100 series for over a year and had over 800 minutes in it and they lost it and my number.

tried to add minutes to my cell phone. unable to do so. website is also under construction and am unable to even email them for proof of even trying to add airtime.I am trying to use this forum as proof of some type to protect myself.I currently have 1293.5 minutes left with an "airtank refill" date of 6/27/06 and I purchased a 1500 minute refill card. Thank you for having this forum available.Please email me back with original info contained herein just in case I need legal resolve.

I called Net 10 wireless to purchase a phone and minutes. (Oscar)the sales rep had a hard time understanding me, I had to repeat my information three times before he got it right. I used my Debit card for the purchase, the sales rep said the card did not go through, so he ran it agin with the same results. I used my wifes Debit card and the sales rep said that it did not work also and to contact my Bank, which I did and found out that Net 10 had placed $118.27 charge to my account three times for a total of $354.81 on hold and that I needed to contact Net 10 Card services to have the hold removed.I called Net 10 and they where unable to remove the charges that day and it could take up to a week to remove these charges. I asked to talk to a supervisor and was told they could not help. So I have a $354.81 charge to my account and have not recieved any goods or services for it. I asked if I could talk to someone at there Main Office in Florida and they said no.

I purchased a Net10 Wireless pay as you go, with a Motor V170 phone from the Walmart Store. Before 30 days was up the telephone quit working. I returned it to Walmart and they said it was past 15 days but assured me Net10 would replace it for me.I called their customer Care Center at 1-877-836-2368. A rep named Monica told me to send the phone to Net 10 Wireless, Inc, 8390 NW 25th St., Miami, Florida 33122,Attn: Warehouse and they would replace the phone, replace my 512 minutes, and change the date to purchase more minutes, and I would have phone back within 7 to 10 working days. I mailed the phone Oct, 3, 2005. My case no. given to me by Monica is: 9476015.