NET10 Wireless Reviews

I reminded her that was not the problem. Zero service days is the problem (like a previous time). Unfazed, she went into another gyration of button pushing which did fix it (same as before). I asked what went wrong and how do we ensure it doesn't happen again. "Well, we can refer you to a different department and maybe they can figure it out." Oh great, why would it not happen again. They don't know what is going wrong so they can't fix it. Although this was the best support I have ever gotten (sic) from them, it's still poor business and I wait with bated breath for a company to eat Net10's lunch (TracFone too, as they are who I left due to incompetence and poor service).

I'm so displeased with Net10 for shutting off my phone for no reason because I did everything they told me to do. My daughter has seizures. I really need my phone on. All my daughter's doctors and school has this number. I feel like I've been treated unfairly. I've been a loyal customer for 5 or 6 years and I haven't had any problems until now. If you could help, it would be much appreciated.

Then a week later, I ported my wife's line and the same exact thing happens. That's another five days without her number until they sent a new SIM. Later, we got a text that the AT&T compatible SIM will not have unlimited service and we can opt to use a T-Mobile compatible SIM. When that SIM got here, it didn't work so I called. They can't let me use my phone on the old SIM because it's dead. I waited 9 days without any phone service that time.

When the new SIM got here, I called to activate it and they said that they have to submit a ticket or send me a new SIM card. The new SIM will take 4 to 5 days to get here and the ticket might work within 24 to 48 hours, with no guarantees. Keep in mind, I am Latino, but none of these people spoke good English and were very rude. When they put me on hold, they started speaking in a language that is neither English nor Spanish. They told me that I had to understand that their system is having problems, and that I had to take it easy and wait.

I want to know how I can sue them because in all this they didn't let me port my number out. It's not active on a SIM because they keep messing around.

At the end of the first call, the operator told me I would have to buy an activation card. I had made it very clear in beginning that I was staying with Net10 in order to use my old number and minutes. He said my new phone was a smart phone and not compatible with my old minutes, so I would not be able to keep them at all. I informed him that I would return the phone, get a compatible phone and call right back. After the second call, I left the store with what I thought was a working phone. I didn't know until late that night, after waiting all afternoon for return phone calls, that I did not have my phone number because it was attached to the smart phone that I had returned.

After a very frustrating 50 minute phone call that night, I was assured that my number would be reassigned to my working phone in 3 hours to 2 business days, but it would probably happen sometime over night. The next day, I could not make or receive phone calls. When I attempted to use my phone, I was connected to a recording that said, "Welcome to Verizon. To place a call please purchase time....."

The problem is resolved; most of the minutes that I wasted on customer service calls have been restored. I have a working phone, but it should not have been this frustrating.

I called Net10's customer service. (I swear this is true on my father's ashes.) After one hour and thirty minutes and having given the SIM card number to the rep 4 times, he had the audacity to say, "You have made an error with the SIM card." And when I put him straight that they'd sent me the card, he argued the point! I demanded to speak to his supervisor. Another 10-15 minutes on the phone and I got her to agree to a month's free service and I would have to wait another week to get the new SIM card, with no phone.

Five days later, the new card arrived and I used my husband's phone to call Net10's CS again. Another 40 minutes on the phone. I mentioned to the rep that a strange number was showing on my phone, with the right area code for San Diego, but not my number. I asked he call my number to see if the phone would ring. It did not. A few minutes later, he said, "I'm going to call your phone again now" and lo and behold, it rang. Yippee. A while after I hung up, I had a nagging suspicion. I called my husband's number and sure enough, the unknown number was still allocated to my phone. The rep obviously just called the wrong number to make me think it was working and get me off the phone. So two weeks later, I had no phone for two weeks, none of the minutes allocated, and no free month was set up. Nothing, nada, zip.

This week, as my phone was due to be out of minutes in a couple of days, I copied the thread of emails that I sent Net 10, explained again what had happened and told them to just give me a month of minutes and I'll be happy. They have the nerve to email me back and say "You did not give us enough details and we could not reach you on **. So please reply to this email with more details." The number they called was my husband's! I will be changing to Virgin. Please do not line Net10's pocket with any of your hard-earned cash. They are an awful company and do not deserve to still be in business. The good news is karma... they'll get theirs!

When all this started, my old phone with the existing number still worked and so did the new phone with the temp. number. When the replacement was deemed bad, the existing number also went bye-bye, last I've seen of it. Now, armed with a temp. number on a new phone, I was perturbed but okay. So a week went by, no new SIM card. I waited til Friday to call and deal with this since I have Fridays off, for running errands and things. So I have a doctor's appointment to go to. I called to confirm the appointment time and no working signal.

Later at my wife's doctor appointment, I called to see what's going on and to boot, no record of it even being sent. And get this, they insisted I did get it. That did it! "Get me the SIM card now, overnight it!" "Oh, we cannot do that (yeah, right)." "'Okay, we'll send it today, 3-5 days." "Okay, fine, I want the tracking number." "'We cannot give it to you, you must call back tomorrow for it." (Exploding), "Fine." I called back the next day, Saturday "'Hm, no, we cannot get a tracking number because it hasn't been sent out yet." My gaskets are leaking from the pressure building up inside me. So, everyday since Friday, the 25th of January, I've called for a FedEx tracking no. and everyday, I was told either they will send, it has been sent or to call back tomorrow.

These people have no idea how to please a customer or to run a legitimate business. You simply do not operate a business in this manner and expect to open the doors the following day. This operation is wrong and should not be allowed to project this kind of miserable treatment onto people. There was a time, for nearly 2 years, that I was not only happy with Net10 but also promoted their service to my friends, co-workers and family members. And now to this level of incompetence? How sad for not only Net10's workers, the good ones, but also the people like myself who once believed in them. It has been 30 days and counting.

"Please be informed that the data throughput speed for your phone has been suspended because your current data usage levels violate sections 6 and 7 of the terms and conditions of service. Your data throughput speed will be returned to normal levels upon your next service redemption. In order to further assist you and troubleshoot your usage patterns to ensure you are in compliance with the terms and conditions, we will need to speak to you directly. Please reply to this email with an alternate phone number and best time to reach you or contact our NET10 Wireless customer care department at 1-888-251-8164. For your convenience, our representatives are available Monday-Sunday from 8:00 am to 10:45 pm EST. Thank you for being a NET10 Wireless customer. We appreciate your business."

Upon speaking with him, he tried to get me to give them another $50 so they could restore my unlimited data plan so the 3G will work again. I said no. So, there you go. It's not unlimited in any way, if you cannot use it as long as you like, when you like. In my opinion, this is bait and switch aka fraud.

The other issue I have is I was billed twice for my phone for one month. That should be a real joy getting that taking care of. This has to be the worst company on the planet and one the government should look into. They have literally stolen from me and I can't even get minutes replaced for the countless hours that I've spent either on hold or waiting for a reply on their forum. This is absolutely insane. I would not use this company again and will slowly switch over my phones to another company.

Eventually it reset back to the right time, but it took several hours. The next time I tried this, I called customer service (from a landline). They were terrible. First, they did not understand my problem. They treated me like an idiot. Also, they were heavily accented and we could not understand one another which was frustrating. So I have been careful to make sure my phone stayed charged and on 24/7 to avoid the date reset. This worked for a while, but today I went to make a call and my phone said the service had expired even though I had just bought a card a few days ago and the date was actually correct on the phone.

On my account, it said I still had service. I am frustrated, angry, and finished with this horrible excuse for a company. I am a broke college student and have lost hundreds of dollars due to the terrible coverage and service of this company. I will be looking for a new provider now. I regret ever dealing with this company and hope they go bankrupt and crash. They care nothing about their customers and are an utter rip-off.

The support forum that customers can go to does not allow you to post directly to a customer service agent without posting five repeated posts, before they state that you can private message them. They do not even unlock the feature to be used, as they want to hide the fixes from customers and do not provide quality customer service. Something needs to be done with the company as they do not care about anything but getting your money from month to month, if you choose as a customer to stay with them or to get any service with them.

I am dissatisfied in the extreme. I've yet to see any good faith attempt by anyone to escalate this to a quick resolution. The online NT resolution sends useless requests for serial and SIM numbers when it is already obvious that it's not a phone issue. And now, all I get from the Filipino customer service are scripted apologies and promises for extra minutes and a big ol' 30 days added to a service that has never worked. I know what I can do. I think I'll copy and paste this post into every complaint forum I come across. Merry Christmas (but please don't attempt to call, the phone won't work if I'm home).

I had been very pleased with the fact that I was able to cut my cell phone bill by more than half, switching from Verizon Wireless to Net10 and customize my service to suit my exact needs. I use my phone more than anyone in the household so I signed up for the monthly refill of unlimited talk, text & data for $45 a month. My son uses his phone only to talk to his father and me when I am at work so I was paying $15 a month for 200 minutes, which was adequate for him and my fiancé who hardly uses his at all. We were purchasing refill minutes when necessary, maybe $30 a month to a month and a half. Now, we have a dog, who was once a puppy chewing on anything she could get a hold of. She got a hold of one of the phones and chewed it into a slobbery wad of mutilated plastic and rubber. No problem, we purchased a new phone for $50 and had the phone number transferred and were even pleasantly surprised that the minutes left in the phone could be retrieved and transferred to the new phone.

The problem started when I recently purchased a new calling card for my fiancé to refill his minutes. He inadvertently loaded the minutes onto my phone by mistake and in the process cleared out the unlimited minutes that were just added to my phone 3 days prior. I called customer service unconcerned because I knew they had the access to see what was going on with our phones and could easily move the purchased minutes to the appropriate phone and correct the mistake. I was completely shocked when I was told first by the representative and then the floor supervisor that the minutes could easily be moved to the other phone, but my unlimited minutes that they could see had just been purchased were gone forever unless I paid for them again, no, if's and's or but's. “No, we can’t help you fix the mistake.” It was “We won’t help you unless you pay more money.”

Of course, he did first try to say that he couldn't see that I was ever set up for an unlimited plan of any kind, which I told him was a flat out lie because I had been getting billed for and using that service for months. He then admitted that he saw where I was billed just three days prior but because the phone prompts you to tell you that you will clear any unlimited minutes by adding calling card minutes, he (my fiancé) knowingly cleared my minutes and it was our fault. I told him yes, but that prompt comes up every time you add minutes and since he didn't realize he had my phone and not his, he didn't realize he was clearing my minutes. Ergo - it was mistakenly done. Yet, even though he could see that I paid for unlimited minutes just three days prior, I would have to purchase the unlimited minutes again to get them back.

I asked him if he was willing to permanently lose a customer with three phone lines over it. He said, "I guess so." I told him that is horrible customer service and I would be replacing my Net10 service as soon as possible. The only thing I can add is that the "data" you are supposed to have access to is pathetic. Any time I tried to use the data feature my phone always said there was not enough memory. I cleared everything in it and added a memory card and it didn't matter. The data was always unavailable. I wasn't so much concerned about that, given the fact that it was a prepaid service. I don't care how inexpensive a product or service is; there are enough prepaid companies now available that a company unconcerned with providing decent customer service will eventually lose enough $49 customers to go belly up.

I feel that they stole from me and were completely unconcerned that I know they did it. Maybe if more people know, they won't be so cavalier about it. I for one am willing to pay more money to know I'm going to have good customer service available when I need it. I got 2 smartphones and a basic phone for more money per month than I was paying to Net10 and a 2-year contract, but at least I know they will be concerned about losing my business if I have a problem.

My wife has had her phone service with Net10 for several months now without problem. Several months ago, she convinced me to switch my service from AT&T and bought me one of your phones. The price was good and it cut my phone bill in half and so I was pleased to give it a try. I was even able to bring over the phone # which I have had for the past 5 years or more with AT&T. I activated my phone with you under the $25 a month recurring plan for 750 minutes. I had no problems keeping my old phone #. It was ported over from AT&T without incident. Every month, Net10 charged the credit card I provided and my service continued uninterrupted. Everything worked fine for the first few months. My service was great, you automatically charged my card, and my service continued with no problems.

In October, when Daylight Savings Time ended, for some reason my phones time did not update with the change. My wife has the exact same phone and service with Net10, and her phone's time updated. Mine did not. I turned the phone off, took out the battery and reset it several times to no avail. Still, the time did not update. I waited for about a week and continued to try to reset it and nothing.

This is where everything went downhill. Because I feel that the moment I contacted your customer service, instead of the issue being fixed, it was made worse by the customer service reps who do not seem to understand how to fix the issues that came up. I thought that maybe all that would need to be done is they could send a signal to the phone or something to make the phone update the time. However, after spending roughly 1 hour on the phone, I was finally told that I would have to be sent a new phone. Fine, I thought, it was no charge to me to send a new phone. I was even told I could still keep my phone # (remember, I had this # for the last 5 years or more and a lot of people I have given this # to know this as the only way to contact me).

When my new phone arrived, I followed the instructions to activate it. I went to your website to activate the new phone. When I did so, I was given a new phone #! I did not want a new phone number; I wanted to keep my old # and had been told I could keep my old #. And since I was able to bring that old # over from AT&T with no issues, I did not understand why I would not be able to just transfer the same number from one Net10 phone to another Net10 phone. Does it not stand to reason that if you can bring the number from one carrier to another, then transferring the number within the same carrier should be just as easy?

I called to find out why my phone # did not transfer to the new Net10 phone and spent an hour on the phone while the representative tried all sorts of things but didn't seem to have any answer or even didn't really seem to have an understanding of what I was asking to do. She did some things on her computer and then told me it should be working finally, to turn off my phone and turn it back on right away and it should have my old phone # on it. I did what she said, but nothing. I still had the new # that I did not want. She advised it could take 30 minutes, to wait and check then. So, I hung up and waited an hour - still nothing. The phone still had the new #.

So I made another call to your customer service and wasted another 2 hours of my life being transferred from one representative to the next when what one would try wasn't working. This happened three times before I finally told the third representative that all she was trying to do was the exact same thing that didn't work that the previous 2 tried to do. All I wanted to do was find out how to resolve being given a new phone # when I was told and supposedly the phone that was sent out to me was supposed to keep the same number; it was just supposed to be transferred to the new phone.

Nobody seemed to have an answer and would give me some code to enter into my phone and tell me to turn the phone off and turn it back on. Nothing worked. Finally I was transferred to a supervisor who told that my old phone # belonged to AT&T and that the number had expired and I could no longer keep that number? This made no sense as I had been able to port that number initially from AT&T when I switched my service to you and it was only as a result of having to be sent a replacement phone that my problems with trying to keep that phone # began.

What I really suspect is that one of the customer service representatives may have not done something correctly in the course of trying to assist me (this is actually a recurring theme every time I have called customer service in which in trying to resolve issues I feel that they are made worse!). I finally accepted that if I had to have a new # then fine, I would just have to update all of my accounts, acquaintances, etc. with my new phone #. It's an inconvenience, but I could manage. However, in the course of trying to wrap up the call, another issue arose with them trying to just activate the replacement phone and I was advised that I would have to be sent a new SIM card for the phone.

When I received the new SIM card, I called to activate that and attach it and at this point, I was once again given a new phone #! I have now had my phone # changed twice from what it was originally! I won't go on with all the details of that call, but once again it was at least an hour while the rep fiddled around with things. However, I made it very clear in activating everything that I was on the monthly $25 plan for 750 minutes with recurring billing and I wanted to remain on that plan. That was a month ago.

What has prompted me to write this letter is that at this point I feel that customer service issues are the norm with your company as it has happened once again and I am losing confidence that anyone there knows what is going on or how to resolve issues.

My phone service should have continued uninterrupted as I was on the monthly recurring $25 for 750-minute plan that automatically charges my card each month (and yes, there was more than enough money in my account to cover the charge). Well, I tried to call home on my way home from work and I was told my service was discontinued and I needed to call customer service to purchase more airtime?! Once I arrived home, I immediately got on the phone to customer service (and once again spent an hour and a half).

I do not believe that the rep understood what I was trying to explain. All I wanted to do was have my service reactivated on the same $25 for 750 minutes monthly plan that I was on. Well, she fiddled around on the computer and couldn't seem to get anywhere and kept telling me that my phone was deactivated and I would have to reactivate it first. So I said, "Okay, let's do that." Then she said I would have to buy an airtime card in order to reactivate it. I don't buy airtime cards. I am on the monthly plan. I did not have to buy an airtime card the very first time I got a phone with Net10 so none of this was making sense (actually everything I have ever been told by your customer service people does not make sense). The rep advised that for whatever reason, she could not just reactivate my phone on the monthly plan; I had to first buy an airtime card, and then once that was done, she could reactivate the phone and then I would be able to enroll in the monthly plan after that if I so wished.

So I finally agreed and just said that I'll do the $15 for 200 minutes airtime card and gave her the card # I have on file with you. The charge went through (I verified it on my bank account, you charged me $16.39), and it was approved. However, there was some problem (gee, at this point, that is no longer a surprise; of course there was a problem!) and she was unable to reactivate my phone! She had to transfer me to a supervisor (by the way, she was a supervisor that I had been transferred to previously).

This new supervisor fiddled around on his computer before finally telling me he was going to have to send me a new SIM card (Is this your answer to every issue, we'll just send you a new SIM card and cross our fingers that you won't be calling us back at least for 30 days?). I was told that I would have to once again get a new phone #. Apparently, if I wanted to keep the phone # that I now had, the warehouse was going to have to match the phone # to the SIM card and this and that, and the fact that the simplest of tasks have been messed up constantly by Net10. I did not want to complicate matters anymore and said, "Fine, just give me a new phone # once again, and let's keep this simple."

In the meantime, while I wait for this new SIM card to come out, I am without phone service! My children and my wife have no way of getting a hold of me and I have no way of calling. This is a huge inconvenience. What is more, after my experience of the last 45 days with Net10 and the mind-boggling ways in which you have been able to completely screw up my service, I have very little confidence that this latest fix is going to resolve anything. I'm sure my phone will work for 30 days but when it comes time to renew my monthly $25 for 750 minute plan (not airtime cards, your monthly plan), that I will probably go through the same problem once again.

I am giving Net10 one more chance to resolve this and make it right. At this point, I am regretting having switched my service from AT&T and realize that I guess you get what you pay for and I shouldn't have expected much. I really did not expect a whole lot, but would have been perfectly happy just having a phone that worked and a plan that worked the way that it was supposed to. I know once I receive my SIM card I am going to have to call to activate my phone, and to be honest, I am dreading that as it seems every time I have called, someone has found a way to mess my service up.

I'm sure I am not the only one experiencing these issues and I would hope that you take serious consideration into the quality and training of your support personnel. Their demeanor has been very courteous and I have nothing against them, but in my several interactions with trying to resolve my issues, I get the impression that they are probably trained and able to handle the most basic and routine tasks, but that you do not have a system in place to handle more complex issues that are out of their realm, and by them trying to tackle those issues, they make matters worse.

The Support people are foreign. I had to ask numerous times for them to repeat things, many assumptions were made by them, and they were constantly "checking" with somebody when they couldn't figure out a problem beyond turning the phone off and then on again. If you have to waste my time and yours, why not have me talk directly to that magical individual behind the curtain - not that he/she was going to do anything about it anyway.

The new phone seemed to work okay, I used it. Then it turns out that I can't delete any of the apps. This came up when I tried to buy a new calendar, because the one on the phone stinks. I couldn't download the new one. It would seem they have this business plan with Google that you can only buy ** through this site called "Google Play", which is ponderous and hard to navigate, and slathers the phone's OS with advertising crap and limits the user's ability to simply go on the Internet and figure *8 out.

So back to the support lines - more hours - I got a lecture because of my language - I couldn't understand Pedro or whoever - told me my contacts list was backed up; it wasn't. Then he blamed me - the upshot is, another new phone, but this time, I have to send this one in first, which means I'll be without a phone for around 5 days when it is my main means of communication, not to mention the fact that I just had to re-up the data plan and now will throw away about a quarter of it for this asinine hostage exchange. Is it any wonder I wound up cussing these people out? They absolutely could give a crap about customer service. If I ever again hear somebody, "Excuse while I take a moment to verify your information," I may be forced to violence.

A month later, I was a victim of Hurricane Sandy and was displaced without the ability to reach people at all. When service was back up, the phone stopped working (no service available) for 1 week until I called to get resolution (November 18th-November 24th), when I cut the service altogether. I called to get a credit for the days without service in the last week. And I was told numerous times by operators and a manager (Mr. ** out of Columbia) that a credit or refund was out of the question and would not be done, because I couldn't prove the phone was out of service and I should have called sooner. They did not care I was displaced due to the hurricane and had me on the line for 1 hour and 8 minutes with operators who did not understand what I was saying, as I had to repeat myself multiple times.

When I asked for a manager, it took 15+ minutes on the line for Mr. ** to respond and he was less than helpful. I disconnected the service and will never endorse the company due to the poorest service I have ever received. I asked for a credit or refund of the $49 that was recently charged to my card and they were willing to lose a customer over less. This is unbelievable considering what other companies (Verizon, AT&T, Sprint, etc.) are willing to do to provide great service. I will now also write to the Better Business Bureau and register a formal complaint as well.

She recharged my card and she maxed out into the system that it wouldn't take the card anymore. I called the credit card to see the current transactions and I was indeed charged for the plan and more. The transaction was in the process. She built a case and notified me that I would not have phone service until 24-48 hours and Net10 would be calling me. Prior to that knowledge, I asked the representative why it did work for me the previous night and not for her and she had no answer. I called back and spoke with another representative who wasn't sure if the money would be placed back on the card since the previous purchase was not activated. It was very hard and neither representative knew anything. I was charged and still haven't received what I was paid for.

Issue #3: When I ordered the phone, they had the deal that as long as you buy a prepaid phone card before your minutes ran out then your length of time you had your minutes would extend out longer and longer, so that you did not have to buy a card every 30 days. At some point, they changed that policy and did not tell their customers. Now it does not matter if you buy your prepaid minutes early, your minutes are good only for those 30 days you load your phone. So, if you buy a card on the first of the month, you had better not put in a new prepaid card early or you'll lose your prepaid time in days. In example, if you refill it early on the 20th, you could lose 10 days of service if you originally loaded your time on the first of the month. At least that has been my experience. It used to be that they would reward you with extra time for needing to renew your minutes if you loaded your prepaid card early. Not anymore. Now you could lose your days.

Issue #4: You have to have minutes and service to speak with anyone at customer service. And if you do happen to have service, it will use up all your minutes to speak to them about their lousy service and company policies.

In conclusion, there are too many cell phone service providers who offer unlimited talk, text and web plans for extremely cheap prices, plus their service is better. The main ones I've used in the past and will go back to one of them is Virgin Mobile (very cheap), Metro PCS (affordable), T-Mobile (prepaid is affordable), and I've seen other tempting ads from Boost Mobile (never used, but sounds affordable), and Wal-Mart now offers an affordable service called Straight Talk (never used, but sounds affordable). My point is why would anyone put up with Net10 any longer? They are just not worth it, especially when it comes to safety, like needing to call for emergency 911 help.

They refused to credit my debit card. These people speak horrible English. I cannot understand a word coming out of their mouth, they are totally incompetent, and just flat out don't care. And why do I have to pay somebody else to use their cell phone minutes to call Net10? With real phone companies you just enter a code and get their customer service department, which does not suck up your minutes! I now officially hate Net10 and would gladly join a class-action lawsuit to try and get some of my money back!

I went through the regular screening process making sure that my phone is compatible with Net10 and successfully passed the screen. Of all the products available from Net10, I can only avail of the $50 package with the promise to get these services. When, the SIM card arrived and activated, I noticed that the internet browser was not working. I did everything I could, such as: call tech support from Net10 and Pantech, Net10's support and managerial departments. Then, Net10 finally said, there is nothing they can do. When this conclusion has reached, I asked them for a refund or at least a partial refund because I am not getting internet service (1 short from 3 unlimited services). But they said it is in their terms and conditions that no refund will be issued, as in their website (even if they fall short on their promise).

I explained to the "manager" that if I paid $10 for 10 lbs. of oranges, I should get 10 lbs. of oranges since I paid accordingly. If I got 8 lbs. instead, I should get at least a partial refund. Otherwise, I will return everything and ask for my $10 back. I gave another example; if I paid $100 for an advertised 14K diamond on a gold necklace. But later found out that it is not diamond, I must be entitled to return it and get my money back, or at least a replacement or a partial refund equal to the difference of the values between the real and fake diamond. It is like, if I bought a shirt for $20 and later when opened, I found to have a missing sleeve then there is nothing I can do. Or, if I paid a person to paint my room completely for $100, but he did only 3/4 of the room, there's no way I can get my money back.

The "manager" said that they cannot issue a partial refund or a full refund, just as to the 100s of people who made a complaint before, who did not get a refund. They said, it is in their website and their policy stands, and it is my fault that I subscribed with them. This is a classic "rip off". Blame the customer for not paying attention to the "no refund policy" despite the fact that they fall short on their product promise.

After calling back again and being transferred to departments, they said they sent me wrong SIM cards and I had to wait until new SIMs were sent in mail for phones to work because they sent me the wrong ones. Then, I spent countless hours again putting different code entry modes to make them work. I could make phone calls but internet never worked. I called back and after spending a lot of time troubleshooting phones, they still never worked. I did this over and over again. I went with a new service provider and asked for my refund before 30 days was up. I talked on the phone for 4 hours, wasting my entire day, being transferred to managers supposedly and so forth, and they would not give me a refund.

Supposedly now I will have a call back between 24 and 48 business hours from the escalation department. They also told me they would call back about internet and never did. They have very poor customer service, and do not speak good English. I have written down numerous "interaction numbers". And when I call back and give them interaction numbers, they don’t see them. Or the ones they do say have something on them. For example, the girl gave me an "interaction number" for my refund and they said that number was about me having problems with text, which is not true! They are a scam! So even though, phones never worked, I have documentation of numerous times I called to get the phones to work. I called for refund within 30 days, I did not get it! Rip-off! I will continue to report them to anybody I can for them ripping me off until I get my money back!

So, I went to the website to sign up for the monthly plan. The website wouldn't let me pay for my phone. It said the phone number and the serial number weren't tied to my account. So, I tried the three numbers tied to the phone prior, none of them worked. I called customer service. They told me there was nothing they could do except turn off my phone and give me a different phone number. I went through supposedly five levels of employees. I repeatedly requested to speak to someone in the United States. They told me they could not give me any contact in the United States. They were all I had available to me. The 5th person I talked to earlier today was supposedly with the Android assistance area. Long story short, he kept me on the phone for over an hour and then assured me that my new number was most definitely tied to the cell phone in my hand and the serial number.

I asked if I would be able to buy airtime minutes and he said yes. I asked him to stay on the phone while I went to the website and he said no. So I asked him to transfer me to someone who could do the billing for me (thinking he wasn't telling me the truth), he hung up. I feel like there are two or three people in a small room in a foreign country and they just give you different names and then while they tell you to hold on over and over and over, they are just sitting there laughing at the Americans who are so stupid, sending their call centers to another country and providing U.S. citizens with absolutely no service while making millions of dollars; and while these people are making a good salary (given where they live) doing absolutely nothing but telling people, "Turn off the phone, now turn it on. Oh, can you stand by a window or door? Can you go outside? Update your profile? Turn the phone off? Turn the phone on? Update your profile? Go stand by a window?" Seriously? What is this place?

So anyway, once Salvador the Android technician got done with my phone, it actually worked to make calls. I was elated but my phone only worked until about 1:00 am when it made a beep sound, so I tried to call my landline and nothing, except the same message, "Your account could not be validated. Please contact customer service." They don't even provide a phone number! And what happened to my phone, it went back to "Unable to verify your number and error code 67." Since I bought the phone through HSN, I tried to call them. They told me it was not their problem. I would have to go through Net10. They wouldn't help me at all and since it's past 30 days since I ordered the phone, they won't take it back. Amazing! I tried to contact Net10 Service again (877-0836-2368). They aren't working right now. So I get to try to go to sleep thinking about my phone not working and spending hours and hours again trying to get this fixed.

I would never recommend this company. I will tell everyone and anyone not to buy a phone or airtime with Net10. It is a complete rip off! I noticed someone said they weren't going to contact the company to complain. Does anyone have a contact in the United States? I have been unable to get any information on the company. Any help would be appreciated. This is absolutely insane!

So once again, I called 611, got disconnected 10 times and passed around to a bunch of service reps who barely speak English. Even though I had the name and ID# of the person who guaranteed me one month free, Net10 would not credit my account after all my trouble with them. I spoke with a supervisor and when I told him, "You are going to lose me as a customer if you don't give me my one month free," he said, "Okay then, goodbye." I'm so angry and want to call corporate but after reading everyone's reviews, it doesn't seem worth it to bother with this company. Net10 should be called NetZero. They have the worst reception, worst internet service and most of all, the worst customer service in the history of cell phones. Boycott Net10! This company should be put out of business!

So I emailed since calling them is a joke, as they leave you hanging plus hang up on you. We were working on the issue since, and we've done all the programming crap, which didn't work. So each day It didn't work since last week, all I kept getting was the excuse of "another 24 hours" crap. I got tired of the runaround, so I asked to switch to a phone I had with them, which I purchased back in February of this year. They gave me "It could take from a few minutes to two days."

I have also asked some things like if I could change my number, and I was getting nowhere with them, as they were still giving me the runaround and ignoring me. I was not getting anywhere with them with my ongoing issue with switching to a phone I have with them and the other phone not having service. I am beyond pissed with this company, and I can't wait to switch carriers this weekend. I would not go with them. They lie, give you the same lame excuse to not fix your issue, and give you the runaround. So don't go with them. I would use better judgement and read reviews for the carriers before going with a carrier.

Then in April, it lapsed and was down for a day. Since then, they have been throttling me back from close to 1mb down. It's 5mb up to now. I'm lucky if my email doesn't time out. After several conversations with tech support, my service now is so slow that I can't use internet at all. I have full signal and just can't use internet because everything times out. I was told on the 18th of April that my service was fixed. Also, I was told I was using too much data? It's an unlimited package first of all. Then they informed me they can shut any part of my service down at any time for no reason. It's supposed to be in the terms of service. The only reason I haven't switched as of yet is that I want to keep my phone number. So as soon as I can get it ported, I'm done with Net10.

I had a Net10 phone that kept powering off. I would have to take out the battery then restart it, then it might shut off again in 5 minutes. I called the 800 number above and told the friendly operator my problem. My stepdad had an activated Net10 phone that he no longer used. The operator sent my a new SIM card, so that I could transfer my own phone number and my unused minutes to my stepdad's phone.

I got the SIM card by FedEx today. I installed it and called the 800 number. The operator was able to walk me through the transfer of my old number and my remaining minutes, so that I now have a working phone. Just a little hope out there for some of you who have put up with Net10 the way I have in the past. Always try ** to try to get a real person to talk with. It never fails to go directly to a customer service operator by bypassing the phone menu. Hope this helps.

After an entire night, the phone continued to display activation required. I once again called Net10. Another hour on the phone entering code after code into the phone, I was finally advised that they could not transfer my old number to the new phone as the number was inactive. Who deactivated the number? So the rep advised they would have to provide me with a new number. After another 20 minutes, they advised that they could not provide me with a new number either and that they would have to provide me with a ticket number and call back again to talk to another technical representative. At this point, I advised I was no longer interested in doing any business with their company and promptly disconnected the call.

I then went online and emailed a request to provide me an address where I could mail the phone back to. I received a response via email advising me that I would have to call their customer service team again. The phone is now in the local landfill! Do not do business with this company!

I did put the card in to the phone and called the 1-877-836-2368 number to re-activate the phone on the same day. I was told to wait for an hour so the information will reach the phone, but nothing happened. So, I contacted the customer number again today. To my surprise, I was told that I needed to buy a new phone. I asked the customer service rep to please tell me why I needed to buy a new phone if it was them that made the mistake on messing up my account. I was told because they sent me a phone, which I never received, and was never told that they were going to send that phone, I should be responsible to buy a new phone. Please help me solve this problem. Thanks.

I have been back to Radio Shack twice now to get a new one because it just dies and does not recharge, shuts off even when fully charged, can not access internet and has been a total and complete nightmare! As I write this complaint, my husband is trying to get me a new phone and pay to keep the number! I have lost a lot of money because of this product and their unprofessional and faulty products! What I don't understand is the Radio Shack, in which I have purchased these products, have told me personally that Net 10 is the worst to have and they even avoid having to call them because it takes too long off the floors and away from customers to be on the phone with people who do not speak English and don't know what they are doing! I am outraged because had they have told me this before I purchased the first phone, I would never had bought the phone! I also think it's dishonorable that Radio Shack would sell such a product they know is faulty! I would hope that this complaint is looked into and handled.

I called NET10 and the representative told me that they need the account number from AT&T to complete the port. Well, they had already gotten it. He put me on hold. After 3 minutes, he came back and told me the same lame answer that there is already a number assigned. How in the world can a company be that ignorant? One representative told one story, the other representative, a totally different one. They obviously screwed my port request up and want me to purchase another sim. Why is their problem my problem? They’re totally incompetent.

My husband and I spent more than 12 hours total on the phone with Net10 trying to get everything working properly. Net10 deactivated my phone often, for no apparent reason claiming that I had run out of airtime. I signed up repeatedly for automatic bill pay to no avail. Somehow, a second phone number became associated with my phone in the Net10 system even after my actual number was reactivated which hindered anyone from being able to resolve my problems. No one could seem to get the correct number associated with my phone in Net10's system. I knew what my phone number is and if someone dialed it, my phone rang. Yet Net10 insisted that the number in their system was correct. If they called it, someone else answered and they were befuddled. Sometimes I could make calls on my phone, sometimes I couldn't. My text function stopped working after a month and was never repaired. Even after hours on the phone with Net10 they could not seem to understand my problem or how to fix it.

I finally became so dissatisfied with Net10's service, that I went to T-Mobile, bought a new phone and signed a two year contract. I had hoped to avoid a contract hence originally signing up with Net10; however, I was forced to switch to a company that knows how to do business after suffering through such incompetency at Net10 for so long. I spent $149 on a phone that never worked right with the phone number I wanted for any period of time. Net10 is awful and I will tell everyone I know what a bad experience I had. I also must mention, as others have, that Net10 customer service and support is outsourced and the techs can often barely understand or speak English. They do not listen to the issue and attempt to resolve it, but regurgitate what you have said and ask you to hold. I have filed complaints with both Net10 and Best Buy. I realized that it should not be Best Buy's responsibility to police Net10, but I know that Net10 will not do anything to appease me and I hope that Best Buy will stand by its customer satisfaction policy and grant me a refund, or at the very least, store credit for all of the hassle I have been put through.

Within 15 minutes, the Net10 phone updated and cancelled the 385 minutes we had remaining and started the Easy Minute plan of 200 minutes and 30 days. I checked our bank right away and the charge of $16.45 was already pending at our bank. We promptly got on the phone to the Net10 customer service. We had to be passed through two people to a supervisor. After being on the phone with the supervisor for over 90 minutes, he would not correct the situation. He offered absolutely nothing and spent the entire time telling us we were wrong. When we continued to push for a refund of the $16.45 and a cancellation of the service, he stated that he was unable to process a refund because his computer system didn’t have an adequate reason for refund selection and it wouldn’t accept the choice of other.

Finally, he transferred us to his supervisor. Initially the supervisor was unwilling to do anything, stating he is unable to refund the $16.45 and we were stuck with the situation. Eventually, he stated he could provide us with 750 minutes/30 service days and he would not refund the $16.45. We were on the phone for 142 minutes, using our anytime minutes from another carrier to attempt a resolution for the fraudulent activity of the Net10 company.

The greatest frustrations were:

1. The website obviously offers choices that are fraudulent. We are intelligent people who read every bit of information along the way as we made our choices. The website promised one thing (the ability to sign up for the Easy Minute plan now, but have it activate on the current cycles end date and delay billing the credit card until then also), but gave an entirely different service all together. This is fraud!

2. The Net10 supervisors absolutely refused to refund the $16.45 and cancel our service. We had gotten to the point where we just wanted our money back, service cancelled, and we would find a different carrier. They wouldn’t do it.

3. It was very annoying that the supervisors would not acknowledge that their website offers fraudulent choices, despite multiple detailed explanations by both my wife and me of the choices offered by the website, why we made the choices we did, and why we expect those choices to be honored. They continually blamed us, stating that according to their terms and conditions on the initial 750 minutes card, we should have known that the minutes and days would be cancelled when we signed up for another plan. We did know that. We had read the card. However, their website offered to allow us to sign up for a plan now that wouldn’t be activated until the end of our initial 30 days. We signed up in good faith, expecting the transaction to work as stated. Both supervisors absolutely refused to acknowledge or understand what we were attempting to explain to them. So the end result is that we will utilize this Net10 phone for the next 30 days with the 750 minutes that were provided. After that, we will never, ever use Net10 services or any of their affiliated companies again.

FedEx left the phone on my doorstep, which was stolen. After thirty minutes on the phone, another phone was sent. After one and a half hours of being on the phone to get the new LG phone activated finally with my phone number attached. Then, I find out that it does not have a place for a memory card that I purchased so I could use in my earlier phone. Supposedly, another one is being sent out. I was not told what type or if my original number will be used on that phone.

I will be complaining until I am satisfied with my replacement. I need my number that I have had for three years and one that will work with the accessories that I have purchased for use with my phone. I have been on the phone over eight hours with operators with very poor English-speaking skills. I have not been able to use my cell phone for a month now without compensation or an apology from anyone on such poor service. I will tell anybody I know not to use Net10 or TracFone. Now, today I am told that the Motorola phone does not display the sender's information. That is a lie. When I first got the phone the sender’s information was displayed.

Net10 had been charging my credit card regularly each month. No matter how hard I tried, how long and often I explained the problem, all I could understand was that I would have to pay $20 to get reactivated. Apparently, Net10 did away with the particular service I had, and I was offered $60 and $30 a month service, (maybe that is what I was offered. It was almost impossible to understand the representative). Over and over again I had to beg, yes, beg to get my deactivated service back. The English of all these very polite, always apologizing, Net10 service technicians was very difficult to understand, and over and over I had to ask them to repeat themselves. After 50 minutes, I got hung up on, and I started all over again, for 60 minutes, with equally dismal results. What a way to run a business. If a company can't provide the service one pays for, they should get out of the business!

Last week, I noticed that my minutes for 1/12 were never credited, even though I had been charged. I received a text alert to call Net10 and did so. The rep assured me that everything was in order, my minutes were credited and my activation was okay.

On 2/22/12 (today), I phoned Net10 tech support after I was unable to make calls for 3 days. They said I had been deactivated. No action had been initiated by me. I was told repeatedly that I must purchase a 200 minute card for $5 more than what the same 200 minutes had been costing via Easy Minutes in order to be reactivated. Only after I finally responded angrily (after 1hr 20 min. on the phone) and demanded to know what I would get for my $20 did they agree to give me bonus minutes for the extra $5 and additional minutes for my trouble.

Knowledgeable tech support could have resolved this problem in 10 minutes, but the reps I spoke with today kept apologizing that Net10 was new to them. Giving the benefit of the doubt, Net10 has placed well-meaning but untrained reps (including managers) in positions for which they are not prepared. This has been an ongoing problem since I first signed with Net 10 in 2007. When the service works smoothly, it's a great way to keep costs under control. When it doesn't, it's a nightmare. They are owned by Tracfone and I have been forced to resort to contacting the corporate office at least once.

My husband had considered switching his business phone to Net10 from Verizon because his usage is low. After this last incident, he won't take the risk. If you depend on your phone for business and don't have the occasional few hours to spend dealing with problems, I would definitely steer clear!

No, they have not called me back and my phone still says it will only be good until 2-18 12. Yikes! How is this business ran? Also, it is an American law to speak to an American rep. Whoever is working for this company needs to be replaced and we need to use Americans who can fix the issues when we buy our airtime. A few years ago, when I bought the phone and went into this program, this was not an issue. I am really considering changing. Yes, I am angry and was very angry when I asked to speak to an American rep. I raised my voice but used good language. I am 71 yrs old and have never ever received such inconsiderate, poor service!

The next morning my migraine was not gone and I went to the store. A clerk assured me she had never had a problem with Net10. I told her I did not believe her. Then they told her the same things they told me, she rescanned the phone and they told her again it was not scanned; then she scanned a second phone and the same thing. They then wanted them to fax the receipt and other information. When I asked for the phone number to their headquarters they gave me a number to a government agency in another state; in other words, a fake number. I asked for my money back for the card which they refused at first and then finally agreed to if I send them the card with a bunch of information.

I realized if I sent them the card I would never hear from them again. I had been crying for about an hour at this point and shaking with anger. Finally, the store said they would refund my money and I took it and got the hell out of there. I will not shop there again as the manager had told me she was aware there was a problem with Net10 before they sold me their phone. She said now she won't sell any more of them. The reason she gave me my money was another person called while we were on the phone and told her the same exact story I did. The United States put seven new military bases in Colombia, which is where the people we were talking to are. One of the reasons is to facilitate US corporate interests there.

They double charged on the easy plan minutes and had my number changed. Don’t ask for a supervisor. Ask for a manager and I did get the direct line. Get their names as well. And yes, I have spent many hours on the phone with these people. I told them today they should send me a new phone for all the trouble they have caused me. They told me they were sending me a sim card, I told them yeah I got one last week to.

When I called "customer service", I was tossed around to several people and warned if I don't ease up my language, I was going to be hung up on. It was my fault I didn't get the memo about the word suck being a curse word. I was told I couldn't reactivate an old cell phone and that I had to be sent a new one taking 7-10 days. I told them unacceptable and that they should be able to simply reset the old SIM card, and then activate it as if new. I also told them that it is silly that I can't just use the same SIM card for any phone since you can with AT&T, T-Mobile and Sprint. I had just purchased a $25 750min card and I told them that since they refuse to fix that. I wanted a refund as I was going to change my service to another more intelligent service next week. They refused.

I paid them for service they would not give, and then they tell me I am using language too harsh. It is insane and I will never use Net10 ever again. I plan on grabbing a Verizon or AT&T go phone ASAP. I understand people have policies but we should be allowed to get refunds since they refuse our service. Never again!

I feel a class action lawsuit should be filed because Net10 did not let customers know their phone was under Sprint. They refused to take back the phone that was purchased from them or reimburse monthly fee. They also refused to release the tel # back to the original company.

So their solution was to give me a free month. That doesn't give me my business back or the money I spent on marketing. I canceled my entire Net10 account, and got all 3 phones deactivated and I sold them to get some of my money back. I am currently without any cell phone and with a deficit in my bank account. Net10 is the worst cell phone company on earth. Shame on you Net10. The consequence is loss of business and debt.

Well, I just tried to add more time today online, and when I did it wiped out my accumulated minutes of 720 minutes (from the card) and started me back with only 300 minutes. I also found a page online that let me cancel the transaction, but it was completely ignored, and they went ahead and added the 300 minutes. After my "cancel transaction" was ignored, I called and spoke with a new customer service agent. After explaining what happened, he informed me that the card I was told to use was a 750 minute card with no rollover minutes. So now not only did I lose my original 1000+ minutes because they could not transfer the minutes, I have lost the 720 minutes from the card.

As a result, I am starting over with only 300 minutes. The customer service rep I spoke with today just said there was nothing they could do because the card of 750 minutes were not rollover minutes. Had I known that, I would not have used the card, as the original customer service rep advised me to do thereby wiping out all my original minutes, and just demanded them to fix the problem and transfer all my minutes over to the new phone. I asked him if there was any way he could rectify the original problem, and I was just told (again) that the 750 minute card was not a rollover minute card, thereby just ignoring the original problem.

As a result, I just wasted over $100.00 in minutes and $25.00 for this new phone, which makes it a total of $125.00 I wasted in this company. I really think the problem lies with the customer service personnel. They do not fully explain nor do they attempt to fix or rectify any problem you have with their company. I don't use a cell phone very often, thus all the minutes I had accumulated, but still it doesn't mean I have to waste money keeping it up. He asked me for the serial number on my old phone so they must have some record of the amount of minutes I had on it before the transfer. Why would I give up 300+ minutes that can be rolled over to a 750 card with no rollover minutes. Doesn't make sense, but he could not understand. I am going to investigate some of the other pay as you go phones. Instead of customer service trying to keep a customer, they just managed to lose one for the company. Good job, Net10!

Again, after just a few days before sending that phone to me, they finally got my address straight again. Now I get my second replacement phone. After losing all my time which was unlimited, one of the CSR finally put unlimited back on my phone to expire on 1/7/2012. But I was told that information is false. I was just told minutes ago it expired on the 12/12/11, but my phone went out on 12/11/11. So I have a lot of minutes and no service days. So I basically lost my unlimited time and got nothing in return. I have no cell phone and I wasted money and time.

They have no answer as to why I still can’t use my phone for what I paid for. They brush it away and act like they have not heard my complaint at all. They took my money, but I still have no service. This is the worst service I have ever seen in phones and customer service. The Facebook webpage is flooded with complaints like mine. And for some of us, it is the only way to contact them, because the phones don’t work. I only want what I paid for, or give me all of my money back. Guess what? The phone number above is a Net10 number, so I don’t know how long it will even work.

On July 2011, my husband’s phone broke. He went to WalMart and purchased a cheap phone to use until we had more money. We called to activate his cell phone and were told that the SIM card sold with the phone was not a net10 SIM card and they would ship us a new one. In the mean time, it ate up his days waiting on the new SIM card to arrive. The new SIM card was activated over the phone again and this time, they activated the card with a new number instead of transferring his existing number. Again another SIM card had to be mailed and another 10-day wait. Then we had to purchase a new minutes card because they were not at fault for the delay in service.

On August 2011, the customer service added my husband’s $50 unlimited card to his deactivated cell phone that was broken instead of the cell phone we purchased a month earlier. On November 2011, my husband and I purchased ourselves Samsung SCH T401 from the website. The phones came with the 750-minute cards and new SIM cards. It took customer service 10 minutes to activate my phone, transfer minutes and add the new minutes. My husband’s phones should have been just as easy. They told me that everything was good. It showed the minutes available on his phone and the display read unregistered SIM. They told me that it could take an hour for the phone to be completely transferred.

I took my kids to the doctor and came home 2 hours later to find no change to his phone. I called the customer service and I was told that it could take up to 48 hours for the SIM to transfer. My husband called later that night and he was told that the SIM card was not a Net10 SIM. This is because the phones came shipped with the SIMs inside of the phones. We were told that a new SIM would have to be mailed. We waited for 3 days and it arrived. I called them and they transferred his number after I demanded for 20 minutes to speak to a supervisor. The supervisor transferred the number with the original SIM! The one that was mailed with the phone. It was replaced out in minutes and things were fine.

On December 2011, I put a $50 unlimited card on both phones. Mine went through just fine while my husband’s phone reads he has 750 minutes. We were charged $55 for the unlimited card. The customer service told me "Oh well, sorry for your loss” and hung up.

I got a return email saying they had tried to call me. Only thing was I had been at home and the phone had not rung. I called the # in the email and the woman was able to get both phones working and told me I wouldn't have any more problems. Well that was 2 days ago, last night I didn't receive a couple of calls. Today I needed to make a phone call and a heard a recording saying my phone was deactivated. Here I go again... I have lost track of how many people I've talked to and how many hours I spent on the phone with Net10.

My number ported successfully to Net10 from another company and for one full day I enjoyed full access to my phone. Then sometime on the second day, my phone was deactivated and I had no idea that I wasn't receiving my calls or messages until I tried to make a call on the third day and received a deactivation message. I called customer service and was given a code to enter into my phone and it worked. I was assured that it should work fine henceforth. Well, one day later, I'm in the same boat—phone is deactivated for no reason despite having unlimited minutes and weeks left on my plan. This time, I've been on the phone with customer service for almost 2 hours and it isn't fixed. I will be transferring to another company, but first I want to have everything working on Net10's end so that I can port my number!

This company is an inept scam and unworthy of your business. I am not one to sit back and be mistreated, so I will be contacting the FCC, Better Business Bureau, and try to get a refund for my service plan card by complaining to my credit card company. Please do not be complacent and let this company continue to scam people out of their hard-earned money!

I finally got an RMA and address to ship the phone back to, and she said I'd get a refund for the phone and the minutes card but I had to ship it via USPS or FedEx and call them back with a tracking number. So I paid for the tracking and shipped it to (**). I shipped the phone and airtime card back, packaging and everything that came with it. I printed out a letter including my name, address, RMA number and so on, and included it in the package.

Two weeks later, FedEx pulled up to my house and delivered a package, which is the phone shipped back to me from the refund center; simply with a new shipping label affixed. Nothing was done to it at all. No note, no message, no phone call, no refund. They simply sent the phone back to me. Half the time of my card is gone spent in transit, but it's a mute point as I get no service at all. What good are unlimited minutes when there's no tower in my area to make or receive calls? I just wanted my money back. I would have settled for just a refund on my minutes card, which is really nothing but a piece of paper and given the phone to someone else or used it on another carrier. But I found out now that the phone is sim locked in firmware and I have yet to find anyone who can unlock this phone to use other sim cards in. I have another sim card on a phone with service, and I'd love to be able to use the keyboard on this LG 900 instead of the phone, but forget it.

Frustrated with customer service, I emailed the problem to the address shown on the Net10 website. A day later, the email bounced back as "undeliverable. " I am now writing the company (snail mail) in the hopes that I can get my lost minutes back. If I receive no reply, I'll consider a class-action lawsuit as I can guess that others have lost money and experienced similar problems.

Now I can't wait for that next survey. I just sat on the phone for 1 1/2 hours waiting to talk to a customer service rep and finally hung up. The reason I was calling in the first place was because I paid my $25 payment for 750 minutes the day before my $50 plan was to expire. I watched and waited for two days and then my phone as deactivated. I am tired of payments not getting to Net 10 and having to worry about whether my phone is going to be deactivated. I also find it more than a coincidence that it didn't go through when it was for a plan that cost less. These are not the only issues I have had with them recently and I am tired of dealing with entering codes and payments not getting through.

The company sent us both new phones that we had to pick up at the FedEx warehouse over an hour each way. These replacement phones have not worked. I can't go into all the agony and work sending them e-mails, spending hours from another phone with them trying to get the phones working. I finally sent them an e-mail to try to get $60 for the minutes I had purchased before September 2011. After another 40 minutes call to have to speak with two representatives, it is still clear that they are not willing to even refund my $60 for minutes already purchased. They asked for all kinds of information on the phone which they already have or should have and anything to get out of paying. I said I will be joining any class action lawsuit against their company that I can. I hope there will be one!

Meanwhile, I'm still out of $60 and all the time and aggravation trying to have a cell phone. Please contact me if there will be a lawsuit as I don't think they should be allowed to get away with this. I'll be going to my local Walmart, where I purchased the original phone, to let them know about it. My husband's phone does not work either.

Today, after over 45 minutes on the phone with them, and them asking me stupid questions while still not agreeing to a $60 refund, I told them that it is ** and that I'll be doing all I can to put them out of business. Perhaps, they are already in trouble and on their way out.

I got ripped off for over 700 minutes and lost service for an entire day when payment was made and in the middle of cycle.

I have sick family members and one friend passed away during my outage. This company should not be allowed to operate like they do. The conversations with their employees have been tape recorded and they continued to lie on tape.

Also, calling customer service is a joke. The customer service people are in India or somewhere. They speak English but they don't understand how to do business like us in the states. And they can be rather annoying to talk to, because you'll be on the phone for like an hour and they won't recompensate you for all the time you wasted on the phone with them. And then, many times they can't successfully fix the problem you called in about to begin with. Overall, I rate them with no stars. I'm going back to Virgin Mobile or US Cellular or something in the United States.

Finally, there was a tab to remove a phone from plan, which I did but it said it would remove it in September 4th. Where would that date come from? That was crazy, when it was July 28th. Anyway, I then found another customer service number and on calling, it said I would be on hold for 15 minutes which was fine as I needed this resolved. I held for over an hour and then finally hung up. I am convinced that that number is a dummy number. I finally got a message back to my email saying someone would call me, which they finally did.

They debited my account on 8/1 for the $40 some dollars for the plan, which I was trying to prevent. They said it would take up to 30 days for me to get this returned. I waited and never got it back. Then I called back, they said they would forward my message to resolution department and I would get a call back. Of course I didn't. Two weeks later, I called back. They said the same stuff all over again and said I would get a call within 24-72 hours. Guess what? No call! This is ridiculous as I could cancel a contract phone so much easier than it is to cancel this phone. I hope that the word gets out that their service is a scam and their practices are questionable.

On the 4th business day after placing the order, I received the phone. Completely elated by the professional service that I had received up to that point, that was until I attempted to reactivate my replacement phone and recover my credit. Needless to say, I would not be submitting this had everything carried out as well as it initially had. I was told after finally getting my phone activated and my number transferred, I would not receive my credit on the replacement phone because those minutes were still on the defective phone and that I could still use the defective phone which I was unable to use in the first place as to why I had to order a replacement phone in the first place. Now, what I need is for someone to tell me either how it is that I can use a defective phone (that to the best of my technical understanding) is not only defective, but no longer has a number associated with it in effort for me to get use of the time that I paid for? Or if someone is going to give me my remaining time and credit on the replacement phone as I was told?

If I can't trust your company to have integrity and give me the service that I paid for, I cannot continue to put money on this phone. That experience, at this point, has taught me that this is not a secure investment. She told me that she could give me 10 days or 200 minutes. When I inquired as to the benefit of 10 days, she couldn't even answer my question effectively and this was a supervisor. Look, all I want is what I've paid for. Nothing more, nothing less. Times are just too hard to allow people to just take from those of us that already have lost everything in this economical crisis. Just simply give me what I paid for and please train your customer service people to at least be knowledgeable about their jobs and their product.

Then when I put in the new card I was short by 300 minutes. I called them and was told that i would have 100 minutes added the next 3 times I add minutes. So I'm short on minutes and I have to add more early. I then bought a card at KMart but its a 30-day card with no roll over which is printed on the top of the card in tiny letters. The card is also blue faced but my ignorant self doesn't pay attention to it and there are no signs that say no rollover other than the color and the tiny letters on the top left side. I called Net10 CS and got to a bad, sad speech but that's it. I will use up the time and minutes then switch to a different service. As far as I'm concerned, they ripped me off for over 50 bucks and that is unacceptable. If there are going to be products that are so different that this could happen, then KMart and Net10 should make it safer by either having the cards in two different locations or where you need to ask an employee and they can warn you of the change. Why is this crap always put on to the consumers back?

Exceptionally poor service as their help is not trained to do their job. They say they have to "check with their supervisor" keeping you on the phone for an hour every time. I am still with no resolution, even when I worked with a supervisor.

I called them back. An hour later, I was told that they could not do this on the phone. I needed a new SIM card; it came and it was defective! I have now been on the phone for over two hours trying to get a refund for the minutes and the cost of the phone. I was told that they will send yet another SIM card, but now, my phone doesn't work at all. It says "emergency calls only!" Now, I have no phone. They can write up a report for a refund but I have to go to post office and pay just to have it returned with a return record tracking number costing approximately $24.00! Even then, I won't get the refund for over 30 days!

During all this time and since the end of the past month, I had to renew my unlimited card because my account needed to be active for them to work on it (they claimed). They now have to send out a new SIM card again, and they claim that they are not authorized to send out the upgraded phone! On September 7th, they promised it would be sent out the next day through FedEx. The attorney generals in every state should be alerted about this! A class action suit should follow. I am sure there are plenty of consumers who got screwed.

After arguing with them thru many phone calls (As I was not getting any minutes back nor any reasons other than I would have to get a different phone, which they sent to me, because they said, "Obviously mine kept losing minutes."), they sent me a new phone (which took a week), and I called them again to activate it (I also had to send them my old phone). It still wouldn't give me my minutes back, plus I wanted my same number and they said that was not possible unless I got a new SIM card. They sent me a new SIM card (another week of waiting!). In the end, I only got back about 6,000 minutes (originally had over 8,000).

I was so frustrated and angry with them that I I vowed I would not renew with them. I tried to use up as many minutes as I could before I had to buy more. Of course after the service days ran, they shut me off. They robbed me off. I don't know how much money for all those minutes, but I will never use them again and am telling all my family (which is very big) and friends (again many) to never ever, ever go with Net 10 or they will be very, very sorry in the end! Net10 sucks big time!

NET10 then started to lie to me. This kept up for 5 days. I finally made the decision, after my 30 days are up, to get a different carrier. I told this to them and NET10 did not care.

I would recommend to my family and friends not to take Net10 and go with Boost, T-Mobile, or someone other than NET10. NET10 also made the comment to me that they are not worried if the Net10 goes bye-bye, because they believe their jobs are secure no matter what they do. Let's shut them down.

I called back the next day, on 7/8/2011, with the same problem with both mine and my wife's phone and now 58 minutes more time on the phone with customer support. The phones had minutes on them that came with the phones when they were purchased that was to be used to purchase ringtones, games and graphics from Net10. The phone had started using those minutes to make and received calls and texts and when the remaining minutes were used up, the phones were stating we had no air time left. They should have been on an unlimited plan as they had been for almost two years. Customer support apologized for the problem and attempted to fix it again by adding more minutes.

The next day, 7/9/2011, I called again and spent over an hour on the phone with them again. The new customer support person told me that the previous employee who added the minutes screwed up my phone and that once airtime was added to an unlimited phone, it could not be returned to unlimited service. And that since our phones were more than 90 days old, I no longer had a warranty and would have to purchase new phones. After complaining that it was their fault that my phones no longer worked and that they should replace them free of charge, I was escalated to a manager. At this time the manager also apologized for the problem and told me that they had changed their unlimited plan without notifying their customers and had made all older unlimited phones no longer compatible with the new service plan. He promised to send me new equivalent phones (I had paid $89.99 + tax for each of the two phones). I was further promised that they would arrive in three to five days. I was given a ticket number for the problem at this time.

On 7/16/2011, seven days later, I still had no phones. I called back and spent over an hour again on the phone with another manager who told me the first manager screwed up and didn't put the order through correctly and that he would personally make sure our phones would be here in three to five days and gave me new ticket numbers.

The phones arrived five days later on 7/21/2011. They were LG300G models. These phones have almost no features at all and cost $29.99 on Net10's web site new. These were reconditioned phones and probably retailed for about $15.

On 7/21/2011, I called back again and again I was apologized to for the mistake and was told to send back the phones and that he promised that I would receive the correct phones within 24 hours. I complained about the time I had wasted trying to fix Net10's mistakes and the time without the phones, which I had already paid for the service of. I was promised to be compensated for the month I had already paid for on each phone plus two months free service on each phone. I asked to have that statement emailed to me or sent to me in writing and was told that they could not do that but that all the notes would be in my file under the new ticket numbers which he gave me. This phone call took 75 minutes.

Four days later, on 7/25/2011, I finally received the correct phones, which still do not have all the features of my original phones. I called up and spent another 57 minutes on the phone with a manager named Shaana trying to activate our phones and transfer our old numbers to our new phones. I was told they had to do it manually and it would take 24 to 48 hours to do so and that they would call me back when it was done. And that they would add the 3 months of service to each phone at that time.

The following day (7/26/2011), I called back to see if they had gotten around transferring our phone numbers to our new phones. I spoke to a manager named Christian (employee #57980). After almost two hours of arguing, he tried to tell me they could only give me one month of service on each phone (the month I had already paid for) as compensation. I explained to them that I had been promised three months total compensation on each phone and that was a legally binding verbal contract.

At this time we were working on my wife's phone first. After talking with his co-manager, he agreed to give me three months total service--the month I had already paid for and two more months that I was promised as compensation for my wasted time and lack of phone service during this time. After completing getting my wife's phone taken care of, we started on mine. I was then told that I would only be getting the month of service that I had already paid for put onto my phone. I complained that this was not what I was promised and that this was not acceptable. After arguing with him for a while about this, he told me he would give me one more month of free service and that was the most they could give due to their policies. I argued that he was the one to make that decision and that he had already given my wife's phone the promised three months of service so he could do the same for my phone also, as the other manager had promised to do. I was then told to "take it or leave it" period.

I reminded him that a verbal contract was legally binding and that they needed to keep the promises that they made to compensate for their bad customer service and complete incompetence they had showed over the last three weeks. Again, I was told that was all he would do and take it or leave it. At this time, I finally said fine I'll take it for now but I would continue to pursue this issue with the Better Business Bureau, Consumer Affairs, any other online complaint forum or department I could find and most likely a lawyer. My time on the phone this time was 117 minutes.

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My experience mirrors that of many others on this site. I started the unlimited service with a phone bought at Target (in Spring 2010), having started at Net10 a few years earlier. I paid by automatic credit card deduction.

In June 2011, the payment did not show up on the phone. The customer service told me they were switching their unlimited service, and needed to send me a new phone--which they did.

Upon activation, I found the phone defective. I could not hear the person on the other end. Further calls to customer service revealed that in addition, I had lost my number of many years in the activation process.

I complained that this was an unthinkable transgression, and demanded that my number be reinstated. It was they, not I, who had required that I get a new phone. I spoke to a manager, who tried to reinstate it, but failed (All of these steps of course required long waits on the phone, sometimes over an hour and as many others have noted.) I demanded a second new phone, which has arrived, but I have decided instead to leave Net10 for another carrier. I must accept a new number anyway, so why stay with a company that cannot manage its service?

I was told that under no circumstances does Net10 EVER refund money. I can assert with equal firmness that they will never get any more from me. I would not recommend Net10 to anyone.

I believe they should be investigated.

She told me that upon receipt of the phone at that address, I would receive a refund to my credit card in 7-10 business days. I purchased a new phone from another provider as instructed, ported my number. I attempted to ship the phone back at post office, and the address is invalid! I called Net10, spent another hour with customer service. They insisted the address if valid, but they would send me a new address by email in 4 hours. Time goes by and I receive no information.

I'm now filing a fraud complaint through Visa card to try to get refund. This company and sister company TracFone used to give good service. I have been a customer of Tracfone for 7 years. No more - avoid at all costs! It's not worth the headache!

I think it is wrong that unless you go to their website, you will never know how much they are stealing from you because unless you have no life whatsoever, 50,000 minutes is way too much. Would I recommend Net10 to anyone? No, not even if I hated them.

Still have not gotten refund after paying to ship new phone to Indiana. Never put in service and three-way call to Verizon and two hours later, finally received release to Verizon and am back in service with Verizon. This company is very customer unfriendly. Someone needs to step in and present certain criteria as they have used 10 hours of my life and still do not have a refund to date.

I could not find anyone that could understand me and try and help me. I finally got so frustrated and I said, “I will pay it, can you reinstate my phone?” They responded no, I need to send in a money order. It is terrible that they treat customers this way when I have been a loyal customer for over two years and not only have one phone but also pay each month for two phones.

Can you please help me? I hate to see that they treat everyone like this. Thanks for your help. I have been without a phone since Friday, 11\05, and have spent over 2 hours on the phone trying to get an answer for why I had to pay this money. I will now have to go and purchase another phone in the mean time until this is resolved.

I hate net 10 for it is like buying new auto from a used car sales person. They will do or say anything to you to buy their product and you do, you are stuck!

I've paid for minutes that the company will not honor. They were trying to scam me into buying a monthly phone plan, which defeats the purpose of a prepaid phone, to use for emergencies.

When I asked her to speak to her manager or supervisor she said that this person was unavailable. I continued to ask about the contract and she told me again that my minutes were deleted and there's nothing anyone can do about it. I asked her if there's anyone else I can speak with and she said that she would not transfer me. She then told me she was the supervisor. I called her a liar and hung up. After calling back and speaking to another rep (who was a bit nicer) worked with me to see if we could actually resolve the issue putting in promo codes and my old codes in my phone to see if they would come back up.

An hour later, I found that my account had been charged for two phones and attendant FedEx charges. I contacted the customer service dept via email. What followed was a string of condescending, ridiculous, robotic emails that make it obvious my messages had not been read; the issues were not addressed but they went to great lengths to deflect responsibility. Several statements made by the reps were contradictory and the rest were obviously canned-robotic responses.

In the meantime, the fact that I was being charged twice for an order they claimed didn't exist was completely ignored. Even after the charges had mysteriously disappeared from my account, I was getting emails telling me that once an order is placed it can't be cancelled (but, wait...they said they had no record of the order! Huh?). Mistakes happen, lying to cover them up and expecting the customer and his/her bank to clean up the mess is egregious. Customer service does not exist at NET10.