NET10 Wireless Reviews

We have had Net10 for years now and it has been OK. But since Sept 6 we have had no service. I call and they say it is out and will be fixed within 24 hrs. It's been 6 days now and no service. I wish they would just say what the real reason is.

On September 4, 2014 I tried to log in to my Net 10 account using my desktop computer. The Net 10 servers were down. I tried an hour later. This time it refused to accept my password. I tried to reset my password by using their internet method without success. I called their telephone support - 877-836-2368. I have now talked to 8 persons over 5 different occasions spending a total of over 6 hours of my time on the phone. Every time I am told that the problem will be fixed in 15 minutes - then 4 hours - and then 24 hours. This is THREE 24 hours later, and problem remains. They insist that there is no issue with their computer system, and therefore continue to go through the same routine over and over again - with the same results. WHAT IS WRONG WITH THESE PEOPLE?

Been a Net 10 customer several years, on auto pay. I was scammed, made payment; E-mail from Net 10 stated service would be discontinued 8-19 (had made payment on 8-13-14). When I realized the fraud, I called customer service "telephone not in service". Tried later, got recording "enter the number of your cell phone." Did, was told "we have no record of that account". No response to repeated E-mails. Order number is my cell number.

Net10 is the worst. They have cut my phone off several times for no reason. Right now, I am having service issues in which they tell me that I don't have any coverage where I live. However, I have used my phone all over my house plenty times before. I have not been able to get any help with this since their customer service and tech support is USELESS. I have been without service for 3 days now... These people should not be allowed to market wireless service. I have many more problems with them... This month will be my last because this is just a waste of my money. I really feel I should be refunded. I've had nothing but trouble with NET10.

For several months now, when I add airtime to my Net10 phone, the minutes are added to my account. The minutes are added but they never show up on my phone. When I call about the problem, I am told that according to CSR at Net10 that the minutes on my phone are there, it is just that I can't bring them to light. I was seriously thinking about getting a different phone. But after reading all the complaints, I am having second thoughts. Was really pleased with the service until then.

After much research, once I discovered my PagePlus would not work in Alaska, I decided to switch to Net10. After checking the MEID # and the coverage in each port (via zip codes) in Alaska that my ship would be entering (Anchorage, Homer, Nikiski, and Valdez), I was told by the Net10 representative that my current phone iPhone (under the "Bring Your Own Phone" Program) would have great reception.

I purchased a 4-line family plan unlimited for $170 at a Dollar General. That day, I used my first pin. Which went through with no trouble. The next day, I tried using my second pin and it said that my phone card wasn't active even though I used one pin the day before??? They told me that I would have to drive back to store to have it scanned again. They said when you buy a 4-line family plan, they have to scan it four times. Bull crap. The store I purchase the phone card from was 3 hours away. So I go to the store in Wallace with my phone, phone card and RECEIPT!!

Last night 8/21/14 purchased a Net10 Phone from Walgreens. The friendly cashier showed us what cards go with the phone. Can't blame her - the phone package said "Net10". The phone minutes said "Net10". Makes complete sense that they would work together. I called Net10 to activate and wow!!!! They told me with what I was sure was a straight face even though I could not see them on the other end, "Your card is not compatible with the phone you purchased because it is an Android." I asked her why it does not say anything about Android Net10 phones not working with Net10 minute cards anywhere on the phone package or the minute package. She told me that it was an issue that they were working on.

I went to return my Net10 phone due to the stupid browser kept crashing.:( I went to the store and had to purchase another phone. Reps set-up port for me to keep my number. In the middle of porting, Net10 turns my phone off. So I'm stuck with no phones, no services and no number. Highly pissed off. I explained to them I needed my phone for medical purposes. They didn't care! The Net10 rep didn't do a thing! This is ridiculous and I don't think consumers should get stuck with empty promises from phone companies period. Please have one of your reps contact me please.

I have Net10 cell phone. It keeps kicking me off internet saying, "Site too large for screen." I called Net10. They want alternate number for customer service. I've had 2 stroke and have hard time understanding or am slow doing things. I've called them twice. The 2nd time I called about upgrade they still insist on alt. # and weren't of any help. I'm going to change carriers which means I have to purchase new phone. I had Verizon pay as you go cell phone and had none of these issues so I'm going back to Verizon. The reason I changed carriers before was I had phone stolen and was trying to save money. I guess you get what you pay for. I've read reviews about Net10 and they don't have good reviews and I'm never going to refer anyone to them because of my experience.

I bought many phones, some stores will not let you returned defective phones but Net10 knows how many days the phone has been activated regardless where you bought it and if it falls within a certain amount of days, for me it was 10 days, they will give you credit for the pre-paid card you lost in the defective or broken phone to your new phone that they sent to you. They actually know how many minutes you have used on your prepaid phone and they will ask you to see if it matches. They will try to troubleshoot it, just be patient. If they cannot troubleshoot it and fix by phone they will honor their warranty and ask you to send them the phone, you actually agree to that when you first buy and activate the phone and they will send you one back, just be sure you include your name and the transaction number when you send it and keep that transaction number to get proper credit of your pre-paid card. One thing, though to activate the new phone or a new sim card they do need another pre-paid card pin number that you give them over the phone - just buy it. Just be sure you ask them to give you the credit of the defective or broken phone as you give them the new pre-paid card number.

Removal of My Paid for minutes!!! July 27th, 2014, called Net10 - talked to 2 reps, was assured of callback that night or next day. They called the 2nd of August, only due to the fire back of my Persistent e-mails. I was given the wrong minute card. Today, as I activated it, it canceled and the 6650 minutes I had built up, starting me out with 1000 minutes for a month, where I usually bought a $20.00 200-minute card. The clerk said this will work - it is entirely a different plan as I have now found out. I had accrued all of those minutes and it is my emergency phone I keep in the truck as I am a heart patient and also am a 100% disabled Veteran.

I have been with Net10 for several years and have run into several problems. But the one problem with Net 10 that rises above the rest is their customer service reps. Most don't speak English very well, and sometimes it is impossible to understand a word they say. I have spent hours on the phone with them at any given time, and I avoid calling them at all costs. You can contact them by email, which is what I prefer to do, because you might think it takes longer to email and wait for a response. But if you have ever spent two or more hours with a net10 rep. that you can't understand, and then still have the same problem you did when you started, you'll agree, it's better to email and wait. Sometimes they'll give you the option to "Live Chat" with a rep., and this is the best way to go. I love net10 phones, reception, etc., but their customer service is the pits. I have emailed net10 concerning this issue and have had all my friends and anyone I know that has net10 to complain to them, and maybe, with enough complaints, they might just get the message and get up and take action.

Net10 is a rip off. I purchased a $25 card for my new phone and can't activate it. It's a prepaid phone and you can't purchase the cheaper card for 750 mins. and no refund!!!!!!!!!!!!!!

I had a Net10 wireless for years and never had a problem with them. It's about $15 a month on the average, but I switched to TracFone because it's a LOT cheaper. However, I can't say anything bad about Net10 because it was a good phone. No evil - no unadvertised prices. Now I'm also using Net10 Home wireless and it's very clear running off of Verizon towers because I decided to ditch the land line which is expensive AND there is no caller ID. Net10 Home phone is only $19.95 a month and you do NOT need an internet connection. The sound quality is just the same as land line without any kind of hissing sounds or other artifact. I absolutely love it!

I bought this phone at a dollar general, and the time card, the time card alone was $53.00. The phone was working great, until about six weeks later, I could not get a signal and the dollar store told me, since I opened the package, used the phone, they would not return or exchange this phone?? Now how does that make any sense?? It does not. I am living on my disability and not long ago had back surgery, and I don't make a lot of money, so I paid another $50.00 for my unlimited time, so now I have well over 100.00 invested in this cell and have used it for six weeks. Isn't that just wonderful?

I have a Net 10 wireless that I loaned to a friend that took over the monthly payment plan I set up. She then received another phone and let my phone lapse. Is it possible to reactivate with the same number or a number from another plan? Having a plan under net 10 is cheaper than the plan I have. Is it possible to get help concerning this?

I've been using Net10 since May 2014. Only a couple of months. Everything was going along ok until I tried to arrange for payment for my next prepaid cycle. Normally, I only pay $43. This time, when I went on to pay, they charged me some bogus fees, 98 cents worth. I know it's not a lot, but like I told them, I didn't agree to this when I signed up. Also, I noticed that when these illegal fees start being charged, there's no limit to them and they go up pretty quickly. I can't stand this crap any more. These communication companies are getting out of control and blatantly ripping the public off!!! I'm going to report them to the Attorney General today. I asked Net10 to take the fees off. We'll see what they do.

Why are companies allowed to market their services as unlimited plans-- they are not unlimited! They keep luring consumers in that don't see the small print. I have been with this company for 10 plus years; dealt with hours on the phone over the years dealing with the pitiful customer service. I have never reached their limit on the data for years, but now within 2 weeks I am supposed to have hit that limit. I do not stream movies, music or any other large files. The phone is used for few calls, moderate amount of texts and a few hours of facebook each day. That's it! But I am over the limit bs...

My husband could never get calls if he went into a supermarket or the mall. I had a phone from Net10 I had used briefly then cancelled because I wasn't using it. So we tried (and I mean tried) to switch his number to my old phone (I say old but it was like a year old). It was bad enough that he was going to lose all the minutes he had accumulated (which is really lousy). But we had to jump through all kinds of hoops and spent ages on the phone to get it done.

Decided to try Net10 $50 a month unlimited plan on an AT&T phone. I wanted to port over my number, and started the entire process on 6/23/14. Called on 6/24/14 to inquire about the port. Was told that my number was invalid. I explained to them the number can't be invalid because I am calling them from it now. Oh they said they would send my ticket number to a level 2 technician and it should be ready in 24 hours. Ok fine. Call on 6/25/14 at the same time and was told the same thing and that they have a 48 hour time frame for the port. I advised them it has already been 48 hours and I really would like to use my phone since I cannot get a refund. Then I was told another 24 hours. I then became irate and was told a bunch of nonsense that did not make any sense.

Since subscribing to Net10 service I have not been able to send or receive multimedia messages with my HTC One S phone. It is unlocked and was originally used with T-Mobile service. It is compatible with Net10. Net10 has not resolved my issue.

I bought a new phone for Net10 unlimited text talk and data. Reactivated an old number. But the phone does not work. Now I have spoke to a total of seven customer service reps to fix the problem. They tell me my phone is activated but I have no number. So they offered to send me a Sim card, which never came, still waiting on it.

My boyfriend has had Net10 for the last 10 years. He gave me one of his phones. I received a new SIM card and bought an unlimited call, text and data card. When we called to activate the phone, we were asked for the last 4 digits of the airtime card. The phone was activated. I can make and receive calls and text messages but cannot get on the internet. We called customer service and spoke with a man that is in the Philippines which does not speak clear English. He told us that our phone was defective and we needed to buy a new phone. Everything on the phone works just fine except getting on the internet. My boyfriend never had a problem. Net10's gimmick is to get you to buy a new phone. The man we spoke to was a manager with Net10. His name is Jay. So beware. We are looking for a new carrier. We suggest everyone do the same.

Net-10's customer service is a joke! I called to buy airtime with my debit card. You have a choice of plans to choose from. Or so I thought? I tried to get the $25.00 plan which is a 1000 minutes talk, text and data. Well then they informed me that my phone, was only good for the more expensive unlimited plans? Then they told me that the 1000 minute plan was only good for 16 days? What a joke and a ripoff! I am on a fixed income and I can't always afford the more expensive unlimited plans, so I would think they would make this perfectly clear? And another thing, if they want to provide customer service? Put someone on the line that speaks clear English!! I am so disgusted withNnet-10 that I am going to find a new service!! English!! I am disgusted with the service.

I've been having a problem with my mobile data not working when I activate a new card. It's only happened the last two times I did it. I ran across this site and saw other people having the same problem. So I figured I'd help out and tell you something that's been working for me after I talked to tech support (one of the rare ones that are actually qualified). First you have to go on net 10 or Google and search for their apn (access point name). When you find it you then have to go into your phones setting and find the apn which should be under networks and/or mobile networks and reset it to default. Then create new apn and fill out ONLY the fields that net 10 have provided information for. (if you try to fill out a field that you're not supposed to then it won't work) Finally when you finish with that you have to reset your phone and you should be back in business. I hope this was helpful.

Net10 fraudulently represents their products and will provide absolutely no help or resolution to any problems. If you buy a phone from them, you are stuck with it. Their customer service representatives will hang up on you or disconnect you if you are using online chat help. They are a terrible, exploitive company whose sole purpose is to take money and provide no customer support. They take no responsibility for their company or their employees. Horrible, horrible company. NEVER do business with them.

However, with that said; I do think there is no reason for them to take my minutes or days like they have been doing. And then, if I do add minutes or days - lo and behold, my battery dies and cannot take a charge. That has been me and my husband's experience. And for the reasons above, we will be going to the Big Bad Wal*Mart and get the $29.99 a month phone. By the way, my sister also had Net10 and the same exact things about missing minutes happened to her.

If Net10 would ever get its' act together, they would be hard to beat. They're currently the only carrier who are able to give their customers access to any major carrier towers in the US. Net10 Customer Support Engineers are physically located in a small country called Belize. It borders Mexico, Guatemala and the Caribbean Sea. If you're one of the lucky Net10 customers whose phone gets setup correctly the first time, then you will want to keep your phone and will stay with Net10. You can achieve that status by obtaining the correct Net10 SIM card for your phone. Net10 makes one unique SIM card for several groups of cell phones.

I misplaced my phone and purchased a new phone with Net 10 cell service. My phone showed 8,700 minutes. I was told because I lost my phone, purchased a new phone, that my service could be activated on the new phone, however, because I could not find my initial phone, they could not help me with the 8,700 minutes prepaid.

After purchase, I have 1000 minutes and 30 days. I called the 1-877-836-2368 line immediately and said I wanted my 300 plus service days returned.. Was told I had purchased a 30-day plan. Responded I would not have given up 300 days had I known this would happen in advance. Went back to store next day and learned I could not be given a refund. Reading details of receipt says they can change terms of service without notice. Purchased second card for 45.00 (hoping my 300 minutes would be returned). I now have 600 minutes and 60 days ----this is a rip off.

I got my data in the beginning of the month and its around the 11th of the month and the data has been used up but what's so funny, I kept my data off. If I put it on, I might use for 5 to 10 min the most because I've learn from the last month and I used way more data last month. I can truly say I only put my data on for about a hour this whole month and I don't understand how my high speed data is gone that fast. I use Wifi when I'm out and in my house. Net10 is useless and they're not honest, put you on the phone with people who barely speak English good and they always say, "We can't help you. You have to buy another 50-dollar card." That bull if I'm spending any more money with them. They aren't there for the customers but to get your money.

I rec'ed a sim card from Net10, as they said they would send me. I called their Tech number as I was told to do to get the card up and running on my phone. The person [male] I talked to was very rude. I said I was a little hard of hearing, not to mention his tone of voice had a lot to do with it. He was getting really upset, I couldn't understand half of what he was saying and asked if he could repeat please. His remark was "We'll try this one more time" in a very rude voice. I asked if we don't get it right this time then what. He said we'll try again. All in all, it pissed me off to no end. All I can say, it's a damn good thing he wasn't standing in front of me, very bad customer service.

I have had the Net10 for almost 2 yrs. And it is ridiculous. I complain to customer service because that is where we should go when we have an issue with our phones. I am on that auto refill and it's a joke. They say I haven't had the refills and need to redo it when I have gave them my card info to withdraw from my account. Well when you are getting missed called when calling out it's nerve racking. Customer service suck big time when they always place you on hold to check your account. I have waited almost an hour, when all they say "we are checking into it.." Where are these people from?!! All I want is to have customer service help me and all they say is "I need to use another phone to help you troubleshoot it." I keep on saying I only have this phone and they say they can't help me out. They always say "I am sorry, I am sorry..." So I called the BBB about this, I am so, so done with them. I don't think they work, they are all out to lunch.

This is annoying, I have a Net10 smart phone and this phone leaves you no choice BUT to buy an unlimited data plan (50 bucks per month) which I was fully aware of. Problem is for the last 2 months I have not been able to connect to the internet in any way except from MY home Wi-Fi which works just fine but Wi-Fi off of my own box is not needed since I have a pc for that. NO! I got the phone so I COULD access the internet AWAY from home which is the entire point of buying such a service. Well, long story short, I all of a sudden had no internet service, no data plan at all, yet I paid for it. I HAD to, it's the only plan this phone will take… You tell me! Is THIS RETARDED?

Over two years on auto pay very happy. My phone gets stolen. I have to call customer service ... Talk to manager. SO RUDE, tells me I will have to be quiet (shut up) for 3 minutes so she can input info. Shorts me 10 days service and says bummer. Then offers to put me back on auto pay...ROFL. See Net10 I was willing to pay $20 a month more for your service and pitch you to friends and family because I liked you. Go to **.

I bought a phone and 200 minutes but when I went to activate it, they said they couldn't. So after being hung up on 4 times, I finally got to speak to a "manager". For 2 hrs he had me entering codes and finally got it to work. I was a compliance officer for 10 yrs so I started telling him of all the violations he and his crew did such as selling me a product and then not activating it, taking too many payments, etc. etc. So instead of 200 minutes, I got 1000 and a new phone on the way. The new arrived 5 days later so I call to activate it and am told my phone and number don't exist. 4 times they put me on hold until they were closed. I even called from the phone that didn't exist and still no luck. I'm going to tape them today and post it on Facebook and YouTube. I'm very good at my job so I'll keep you posted....

We have had 2 Net10 phones for 2+ years. Never a problem until this month (just so it is clear - Net10, Straight Talk and TracPhone are all the same company, based in Florida with a $9.48 Billion revenue). After paying for monthly service plan in April... neither phone will access internet (unless we use WiFi somewhere or be at home - which I was originally told today can count against our Net10 data usage. WTF?). It was decided that while my phone had been off for 3 months and I had been unable to access internet since I turned it on in early April, I had gone over my 2.5g data usage.

Both my wife and my phones were low on minutes and each had over 100 days left. I found a 30-day card giving 750 minutes for $25 so I bought one for each of us. They wiped out all of our existing minutes and days (worth far more than the $25). When i called Net10 service, the girl said she was sorry, but it said it would do that in the fine print on the back so there was nothing she could do. So I spoke to her supervisor, **, who was rude and condescending. She said she could not change it either. I should have read the back of the card. I asked to speak to her supervisor and she said my problem wasn't important enough so she would not put me through. I asked her if all the cards did this and she said there are two which do this. I said, "So your company's policy is to steal from customers who have been with you for 8 years." She refused to answer any more questions and again reiterated that my problem was not important enough to talk to her supervisor.

I tried to switch the phone number to a new device. After being with customer center one hour and a person who really did not know what he was doing, my service got disconnected. They say they will call me in FEW DAYS for more info and wait for another 7 days to have a new SIM card. Meanwhile it means NO SERVICE for 10 days in either phone.

Well, after 5 days of horrible service, I am going to have to go get a new plan with a different cell company. I was with US Cellular for many years and had great service. However, I decided to change to Net10 this past Saturday when my contract expired. This was a huge mistake. I thought the porting process went well. However, I was on the phone with them at least 3 hours after my phone was ported. They gave me a DIFFERENT number 3 times on Saturday. After thinking I got this straightened out, my cell phone was deactivated on Tuesday, April 15th. My friend called them from his cell. They got it straightened out BUT CHANGED MY NUMBER FOR THE 4TH TIME. I contacted their "customer service" line and supposedly, they gave me my original number back. However, online, they have me having a totally different number! I am FED UP! I am going to go today to get a plan with either NTELOS OR VERIZON. I would NEVER RECOMMEND NET 10 TO ANYONE! I am also going to contact my attorney general's consumer affairs department. I am out over $100.00 with this company. Please take my advice! If you are thinking about going with Net10 because they are cheap, please reconsider! You will face nothing but headaches and stress!

Because Net-10's website said the LG-Optimus phone would work in zip code 67361, I ordered one. It came today 4-15-2014. I could not get it to work and then their customer service says there's no service here. I can send the Damn thing back but I'm out $40.00 for the time card and I have to pay shipping costs for the phone. Not only that, their customer service people can barely speak English. I'll never buy another thing from Net-10.

I have been with Sprint 12 years and last Wednesday I made a mistake and I tried to switch to crappy Net10 and its crappy employees and their crappy customer service. But anyway I went online, put serial number of my iPhone 4S and iPhone 4 into their system and they said, "Good news, your phones are compatible." So I did register as it was requested and swap my phone numbers but when it comes to activating, you first have to buy airtime and you cannot get it online? So I was over the place try to find Net10 cards. Finally found at Target; paid $75 in addition to activation codes $30. Came back home, activated and next day the phones still not working.

So bought cell phone from Walmart for $50 and a $25 time card both for Net10 Wireless. Called and had it activated and the next day, it just quit working and said unregistered SIM so I called them and they said they would have a new SIM sent in the mail and it could take up to 5 days. This phone was purchased by my neighbor who is elderly and needs a phone on him at all times in case of a fall... They kept telling me the SIM card had been switched and it wasn't the right one. No it hadn't. It was the one that came with the phone....

Net10 has a customer service staff that is hard to understand... with a definite language barrier in each and every person that I have been connected to, when attempting to resolve my issues. After I explain my problem in detail, EVERY RESPONSE FROM EVERY CUSTOMER SERVICE REP was to add more money (FULL MONTHLY AMOUNT - EVEN IF NOT DUE FOR 2 WEEKS!) to my account immediately to resolve my issue. Regardless of text, internet or calling problems, that was the answer they gave REPEATEDLY, almost as if it were rehearsed! When I requested to speak to tech support, I was told that Net10 does not offer that service. I am changing cellular service again...

Purchased a Net10 at Wal-Mart along with an insurance policy. Used to just purchase minutes as I needed them. Then decided to purchase a monthly plan of 200 minutes, billed to my credit card. Has technical problems with my phone, used the insurance plan and returned phone according to the policy. At this time I had at least 600 minutes on my phone. Purchased another phone, the wrong phone, my fault no problem. During the conversation my wife inquired as to having my existing minutes transferred to the new phone I would be purchasing.

I have used Net10 ($65 Unlimited International Calls) plan but it will not work on weekends. I used Net10 connection for 2 months and all weekends only 2 calls were we able make to International number. Afterwards it will not work. I spoke to 15 to 20 Customer care Support staff, but there is no solution for this issue. Please do not go for Net10 connection. It is useless service. It is totally Useless Mobile service provider in the world.

I have been a Net10 customer for six years with the same number. It was good. I didn't have a contract. It was cheap. I had decent coverage. I started out with a phone that did nothing, slowly progressed, and recently decided to upgrade to a smart phone. Of course, I had to "upgrade" plans too to the unlimited but no problem, I knew this as I had researched it thoroughly. I bought a Net10 phone and attempted to activate it and port my number. You'd think that moving your number from one Net10 phone to another Net10 phone would not be a problem. Well, think otherwise. It is if you involve the incompetent Customer Service/Technical Support departments.

I was happy with my Net10 phone, coverage, etc. Then with no warning I lost all internet. Thinking I goofed up somehow, I fought with my phone, trying everything I could think of..... with no result. I called customer service and was told the internet was dropped???? Not because of anything I did or didn't do.... but "Just like cable, they can decide to drop service???" And yes my payments are still the same! I'm paying for talk and text only now. VERY DISAPPOINTED.

I have been a Net10 customer for 5 years. I buy minute cards when my days run out. I never run out of minutes because I have so many. The last time, and this was the first time it ever happened, I bought my minute card 1 day late and they removed all my minutes. When I called, they said they couldn't replace my minutes because my phone was deactivated. I explained that this has NEVER happened to me in all the years I have been a customer with them. When I requested that they restore my minutes their response was, "Sorry we can't do that." So there you have it. Don't use or deal with Net10 because their customer service isn't worth crap. STAY AWAY, I'm done with them. I'm going to another carrier!!!!

In what should have been a simple phone upgrade of an older defective Nokia phone, which rarely got reception and never auto-loaded (I currently found out was a well-known issue apparently), Net10 refused to give me the 30 months of rollover easy minutes owed me, that had never been uploaded. These were minutes for which I had auto-paid in full, a total of $500 approximately. I had also 74 minutes left on the old phone when they deactivated it. In prior times, I had never had problems missing many months, then calling to download the minutes with codes. But the phone only sometimes worked if I went on vacation or out of town.

For several months now, I have been charged monthly service charge without being credited any minutes or time. Last month after talking to 4 reps. I was credited. Same thing happened this month. I called again and was told that my automatic payments were stopped and they did not charge me for this month. My bank says different. I had the bank call them and they got nowhere. So, we are at the point where they say they did not take my money and I and My Bank says they did. I tried to get them to stop the automatic deductions. They claim they have already been stopped. They refused to do anything else. And the problem continues to go unresolved.

I called their support as I was unable to make an international call although the plan I had purchased had included it. I ended up being transferred 3 times, being on hold approx 20 minutes each time, and getting varying answers/information at every turn. I ended up with a manager who was unable to resolve my issue, get me on hold again and ultimately unable to be of help and at that point I was cut off. I mention this as this was not the first instance of same experience with their support. Terrible, terrible and I am done with Net10. I would never recommend this provider to anyone.

So far I have had the service for 17 days. Right now I am impressed with the service. Looks like it's using AT&Ts coverage area. I never was impressed with AT&T's coverage but on the Net10 service it's great! No dropped calls yet and as some have said I would agree it's a very clear connection. I will report back and continue my ratings of this awesome prepaid service carrier.

Net10 is a rip off artist. I tried to purchase airtime and they claim my debit card declined 4 times. Turns out they actually charged me twice. I talked to the bank and all net10 has to do is fax a statement to them (I provided them the fax#) saying they won't try to claim that money and net10 is saying it will be 2 days before they can do that. I told them my 7 year old won't eat for those 2 days, because it was my grocery money they stole but of course that's not important to them. The bank says they will put it back immediately if Net10 would just send the fax.

I bought a 60 day 300 minute roll over card for a Net10 phone. Before my time was up the phone was dropped in water and was no longer operable. I looked at other prepaid phone plans and carriers and found a different plan that was less expensive. I had to replace a phone anyway. So today, 02/18/14, I called to get my rolled over minutes from this disabled phone to put on another Net10 phone only to find out they deactivated my phone and I could not get my minutes transferred because it had been over two months.

To the person that asked about the parent company for Net10. Tracfone, Net10 and Straight Talk are ALL from Tracfone. I've used Tracfone, no problems, then we switched to Net10 because they offered better min. plans. Been using them for the past 4 years with no problems whatsoever. I just bought a Galaxy Slll phone, android, and will finish the 700 min. I have left on my old phone before activating new one. It says you can use your old SIM card so I plan to try that first. They sent a new SIM card so if the old doesn't work I can use this new one.

Horrible service. Wasted hours trying to get a rep. to activate my phone.

I was with GoSmart mobile (t-mobile) for about 7 months, using it with my unlocked att galaxy S3. Gotta tell ya data speeds are sooo slow...sending sms pics takes forever...browsing the web same thing takes ages! Bars, I get 2 bars at home full bars when I go outside with the $45 plan. Got sick of it, went to Radio Shack bought the Net10 pack sim card was free, just paid the $50 plan...Went home activated and ported my number to Net10 though it was gonna take like 2 days to port number but guess what? IT ONLY TOOK 10 MINS! I now i get 4G LTE! Internet is fast and data as well...Bars i get 3-4-5 at home yeah it goes up and down when I'm home but no problems and no dropped calls like with gosmart...I have not contacted customer service because I have not had any issues for 3 days everything works perfect...I'm not worried about data getting cut off because I don't use it much. So let's see how it goes for the rest of the month.

I purchased minutes for my Net10 phone and 2 different times the minutes disappeared. The first time, I contacted them, they said it was some sort of glitch in the system, they returned my minutes. It happened again today, I called and they said my phone was defective and I needed to go buy a new one and buy more minutes. I am a struggling divorced male, with 4 children, the phone is my lifeline. I cannot afford to go buy a new phone, and my warranty is gone. They have all the tools to know when and where I buy my minutes, along with all the other info they can get off my phone. But because they are not regulated they can get away with this. I do not know who else to contact. I have contacted Net10 several times today, to no avail. I just want the minutes that was stolen from me by this company, as I live from paycheck to paycheck.

I would say that overall I am satisfied with Net10 service. Their phones got a lot better from when I first signed up with them. This is my third phone with Net10 in about 5 years. All I really wanted was to text and I only used 100 minutes or less per month but I had been paying for 600 minutes with another carrier so I was drawn to the low monthly fees. My last 2 phones cost me $16.50 for 200 minutes incl. tax. What a bargain. There were some minor things that happened but the customer service agents resolved them fairly quickly. When I got the LG900G, it was delivered without a sim card so although I had to wait a few days, they did send me one. Also the phone stopped working altogether within a year and they replaced it and paid for everything. It worked until I threw it in the washing machine by mistake back in December.

I get text messages reminding me that it is time to pay my bill or my phone will be off. This is good right?? Not when I paid for 60 days of service, my service doesn't end until 2.28.2014. I have a little more than 600 minutes left and they messaged me on Jan 30th that my bill is now due. My phone is still on but I figured now I'm going to post this instead of waiting for them to reply to me. I answered them back right away and still, no one replied back to me. Customer Service at Net 10 has never been helpful in the past several years when they messed up and I get nowhere; instead they send me a Survey to tell them how they did with my complaint but the questions are not about my complaint.

I had that same problem, I kept calling back till they connected me with the corporate office at Net ten and after 3 or 4 SIM cards they got my old number back and all plus gave me credit and new cell phone postage paid. If you don't request supervisor, nothing gets done and gotta raise hell if not nothing gets done so sometimes you gotta go there. Also I find that if the operator has a foreign accent, they are more difficult to deal with so you may have to call back till you get someone with a US accent and you will have half a chance.

Went to work at 2:30 pm on Thursday Jan 16, 2014, had over 300 min left on my phone. When I got off at 7:45pm I had none so went and bought another 750 min card for $25 and put it on my phone and got another 1,000 min. Also had 17 days still left on my phone. So when I got home I called Net10 to find out what happened and got the run around and was told since I put the new card on, it did away with my other 300 min. Kept trying to tell them that they were already gone and that is why I had to get another phone card. So asked them if they could add another 300 min and another 17 days and was told again no because I had already added a new card so it took away my 300 min. How can you take away from 0. I would never have added a new card if I still had min. left. Been using Net10 for over five years and this is the worst treatment I have got from Net10. All I wanted was to have another card sent so when these min are gone I have another one to add to take the place of losing over 300 min. I really didn't think that was hard to understand. But the girls I and my son talked to just wouldn't listen. My son did get mad and they hung up on him. So is there any way you can help? Thanks.

When I bought this new android phone, I was forced to change my old # after the very first time I called to have minutes on my phone. Believe me I got the run around big time. They send me a new sim card but still changed my number. Fine so one month later try to add minutes again. The rep added the minutes but failed to tell me that my number was changed! Again and I didn't find out until a day later when I misplaced my phone so I asked my husband to call my phone. He said a recording comes on saying my Verizon phone was disconnected. I said what! So when I located my phone I checked the number and sure enough they changed so I called Net 10. They said, "We cannot give you your # back." What??!! Now I extremely angry. What the hell!!!!!! People, stay away from Net 10. They suck!!! They do not value their customers and I will make sure I tell as many people as I can!!!

I am a long time Net10 user with no problems until something went wrong. They screwed up my phone adding airtime and things went downhill after that. The 1st CS rep said the minutes had been successfully added before the SIM card died. I spent two weeks talking to various reps who were basically lying to me I guess. One woman who authorized sending me a new phone said my new number and minutes (which she looked up because I could not remember the exact amount I had) would transfer. Of course that did not happen when I called to activate the new phone. I spent 90 minutes on the phone with one rep putting codes into the new phone that they sent me to get my old number and my minutes back. He sent me a new SIM card that he had "programmed" to put my old number and minutes on the new phone. Of course that did not work.

I have been a Net10 customer for seven years. When my current service date ends Jan 15, so will my association. Arguably, Net10 prepaid plans rate among the best. But, it is not worth the headaches you will endure. The biggest problem is they are not a stand alone company. Net10 relies heavily on other carriers such as AT&T, T-Mobile, Verizon for their data and satellites. Your Net10 phone SIM card comes from one of these carriers. This has created major issues with data transfers from my memory card, picture messaging, emails, WiFi connectivity on both my current and previous phones. After my circus run with the CSRs (obvious reps don't document your calls in detail which would eliminate repetition in problem solving), I finally spoke with a manager who stated faulty phone features are not the responsibility of NET10. WTF?!!! My Samsung phones were NET10 purchases. NET10 is a prime example how customer loyalty can turn to dust. I will gladly pay more with another provider. It is worth my sanity.

I had a Samsung. I wore the battery out. So my old phone a Huawei I was going to transfer. My $50.00 unlimited card to Huawei I bought a week ago I had put on my Samsung. I call Net10. We went through the transfer, they said could take 24 hours, knew nothing. I call back they try troubleshooting. Transferred me about 5 times, they all did the same Exact troubleshooting. Go to settings, they would tell me. They said on their side it said successfully transferred. Which it wasn't. Got the runaround. So I bought a new phone, changed companies. Lost about 50.00 dollars. Net10, I feel, steals from customers. Thank you.

They were successful, after 2 weeks, in switching an iPhone for one daughter. My other daughter has a Samsung which they said they could switch. I bought the access code for 16.00 prepaid for 1 month, 48 and change. The phone didn't work. I called every 3 days for a MONTH. When they pulled the second month out of my account and the phone still wasn't working, I went a little psycho on them. They said they didn't refund. I said, "You do now, you better find a way." I think they finally decided that me using their operators time wasn't worth it and they did refund my money. I wish I had logged the hours I spent on hold (well over 10) so that I could bill them for my time and minutes.

Net10 repeatedly steals large blocks of airtime that just disappear from the phone and resets the airtime balance to 0 so that you cannot even call them without buying more airtime. If you do buy more airtime, their customer service is a fraud brick wall that steals more of your air time with in excess of over one hour hold times, disconnects, transfers, and many more stall tactics by foreign out of U.S. workers they pay pennies an hour, who also get their kicks by being empowered to ** with Americans and get paid for it. The FCC should shut Net10 down as the ongoing Mexican criminal enterprise that it really is, defrauding low income Americans who have few options but to use their no contract, no credit necessary service.

I bought a Net10 Android phone (Huawei M865C) from eBay. Come to find out it was a Net10 phone, called to customer service to activate. They told me to go buy an airtime card, which I did, called them back and gave them the airtime card pin. They transferred my number to the Android phone. But did not complete the set up. When I called back, they said the MEID number had not been activated and I needed to buy another airtime card. I told them I just purchased a 50-dollar card on 12/3 on my Visa. I also gave them the name, address and telephone number of the store I purchased the card (even took a witness to the purchase). Net10 accused me of stealing the card, though it was purchased on my Visa. It is now the 6th of the month and we are still going around and around. Steer clear of this lousy provider. I was better off with Straight Talk.

I purchased a new Net10 smart phone. After about 5 weeks, I was so frustrated at its quirks and inability to work properly. I requested to reactivate my old phone. Net10 promised to transfer $50 worth of airtime back to my old phone and reactivate it allowing me to keep my number. They deactivated the smart phone at this time so I had NO cell phone. They sent 2 sim cards and we spent many hours on the landline phone with their customer service. Desperate to get my phone working again, I bought another $30 in airtime. This did not work either. They sent another sim card and new phone and it still did not work as promised and did not include the promised airtime. A month later and I still do not have a properly working phone. I just asked them to refund the $80 I am now out and they said they did not refund airtime. Even though I never used a minute of it. $80 down the drain and still no phone. I hope a class action lawsuit is brought against this company. I'll be on board 100%!!

11-30-13, 419AM, checked my credit card balance and YES, MY REFUND WAS APPROVED , and put back on credit card, so im glad, but still gonna try a new company after my days are up,

The problems for my fiance and myself began when our old cell phone fell and broke on the sidewalk rendering it inoperable. We quickly needed a new phone and were short on the money to get one. So we grabbed an old one that we had lying around and decided to add airtime to it. The phone presents the Tracfone logo at start-up so I called the company and gave the customer service agent the phone's me id number and asked what would be necessary to get started. He said to buy a Net10 card at a local retailer. I asked him if there were any specific kind of card that I would need and he said any card would do. He closed the call, "thank you for calling Tracfone uh...I mean...Net10." So ok I need a Net10 card... so I went out and bought a $30 card for 300 minutes. I called back.

Back around June, my days were running out on my Net10 phone. I had 4,000 minutes left on my phone (I don't talk long distance too often). I have a heart condition, so I have to carry a phone with me at all times. To renew my days + minutes I went to their web site like I have done for the last 4 years, and entered all my information plus my credit card number. As I waited for the cell phone to add the days nothing happened. I called Net10 and they said to wait up to 24 hours and that should take care of it. Well 24 hours, no days added. So I called them back and spent more than an hour with that rep, putting umpteen numbers in the phone. Then he said wait another 24 hours.

Yesterday, 11/7/2013, I called customer service about an airtime issue. Net10 took my info but I never received my minutes. I was informed that I would need a second phone to receive my minutes. I am a single man and I live in a rehab center. If I had a second phone I would not need SC, I do not appreciate being told that if I don't have two phones will not get my minutes,. My account has the info but, there aren't any minutes in my Net10 phone. And I can't use my card to try again because it has already been used.

I have an UNLIMITED PLAN that includes internet. When I got this plan I read card and the AD sign that was there in Walmart and it said UNLIMITED and UNLIMITED IS THAT NO RESTRICTION. But that's not the case with NET10. You will find out like in my case the second month when my internet was not working properly. When I made my complaint I found out the 5GB did not run always because if you use the internet looking at YouTube or other site where you look at videos, the 5GB will be gone fast. So what they do is they reduce it to 2GB so you will only, can only read e-mails.

Bought Net10 LG 990 phone September 2012 discounted at Family Dollar. There was $50 unlimited plan for this model. It was my first Android. From the start it was a pain to use. Like old PC freezing and what is the data problem. Apps don't work like browser. What is wrong with browser. Mid-December its data was turned off. Their manager told me it was “data abuse.” No more web access ever. It’s now paper weight so I'm ripped off.

I have been a customer of Net10 for 7 years now. Last night, when I went to bed, I had over 2500 air time minutes on my phone, which had accumulated over a long period of time. This morning when I got up, I discovered that all of those minutes were gone. The last e-mail I got from customer service was 8 hours ago. Since then, I filed an informal complaint with the FCC. I have also e-mailed the North Carolina Attorney General's office to see if criminal charges could be brought against Net10. After all, I paid for those minutes and Net10 had no right to take them. Does anyone out there know what the federal law is concerning using telecommunications to steal someone else's assets are?

I purchased a Net10 phone for a friend and also purchased the UNLIMITED plan. However, his phone kept being shut off after he had only used 2G of Data. Yep, 2G of Data is considered UNLIMITED to Net10. THAT should be illegal but thus far, they are getting away with it every single day! Be sure to read the fine print AND also see if they'll put it in writing that your cell phone can still use data after you hit their unlimited 2G mark. Don't get ripped off like we did. Now we have a phone without a plan because they lied about their UNLIMITED DATA. They SAY "unlimited Data" so you THINK you can use UNLIMITED amount of data but NOPE. You can't!

They inactivated me (their fault). They took money out of my account, still inactive. Finally many calls later, they activated me, yet they forgot my 3077 minutes. Many calls and e-mails, they refuse to put my minutes back on. Worst customers service EVER. Do not do business with this company. Took me years of crap to quit them.

On 10/14/2013 I needed to add service days to my Net10 phone. I changed my plan to Automatic Renewal every month of 200 minutes. Within a few minutes 200 minutes of airtime were added to the phone, but Service Days left stayed at 3 days. Thinking that days would be added at the end of 3 days, I left it as it was. 3 days later, I had 0 service days and the phone was deactivated. After finding a phone number to call, it took almost an hour talking with their "helpdesk" to get the phone reactivated. Their people could not find any record of my phone, wanted to charge me to reactivate, transferred me to a supervisor, who took 10 minutes to reactivate the phone. Very frustrating and time consuming.

I bought 30 days and 200 minutes. The minutes and days showed up, but my phone wouldn't work. For no apparent reason it was deactivated. It took speaking with three different people, and explaining the problem 3 times for it to finally be resolved. I would not recommend using Net10 to anyone.

Back in June of this year, I purchased 2 Net10 phones that were supposed to be able to be activated in the area I reside. Well I spent many hours over several days to activate these phones and no luck even after paying the 55.00 dollars for service for 1 month...So they suggested that I go buy a phone and then call them to transfer the service that would work on the other 2 phones.

This company suspended my service and damaged my equipment. When I contacted them, they told me they did that because I used too many minutes?????

I've taken my Net10 phone from my pocket only to find it's been contacting the browser for the past 34 minutes, or 20 or however many. I contacted Net10 about this in late June and their operator hung up on me, so I dropped them in June but resumed service in August. I've been getting the same treatment. They've stolen half my minutes.

I've been a Net10 customer for a year. Decided to switch to Net10 from T-Mobile due to the cost. Well, you get what you pay for. I have been on the phone with Net10 for 2 hours now, currently still on the phone with them while writing this complaint. They have now told me numerous times that I need to call back with a serial number, call back with the sim #, "let me transfer you to our technical department", etc. No one is capable at this company of taking care of anything. I called to pay a bill and have since be told that there's an error and they need to create a ticket which will be addressed in 24 hrs. 24 hrs? An error due on their part since they have no clue as to what they are doing. I would never recommend Net10 to anyone. Very frustrating experience. SUGGESTION? DO NOT USE NET10 AS YOUR CELL PHONE PROVIDER!

Saw ad on Backtoschool.net10wireless.com. Called and talked to a Net10 representative. He took my order for the Huawei Ascend II (refurbished) for $29.99 with free overnight shipping. Ad says 99.6% nationwide coverage. I already have a Net10 cell phone which my area covers. I have had service over 4 years with Net10 and bought the new phone as a replacement. The representative I spoke with took my order and I paid with a debit card. The ad said free overnight shipping. It took 3 days.

I paid Net10 by credit card and was told to wait one hour for activation. I even bought Net10 top up cards which don't work. Net10 is ripping people off. And the people at Net10 do not speak proper English and when I paid by credit card for minutes, they wanted to charge me 45 dollars when they have cheaper cards.

I began Net10 service in late June 2013 and was happy with my much cheaper phone bill, and the service met my needs. During the weekend of August 16, 2013 the credit card I used for Net10 replenishment was stolen and I was sent a new card. I updated this info online at Net10 on August 19th, but on August 20th my phone was deactivated. I called and they said my credit card had been declined. I thought maybe their system hadn't been fully updated even though I removed the old card, so I gave them the info over the phone. System error. I gave them 2 more cards, all failed. They admitted this was a problem in their system, and I verified with my bank that they had received no attempts to charge my account. They said this would be fixed in 24 hours.

Due to Net10 error, my phone was deactivated. I had to pay for reactivation and chose to add international calling ($67.22). I am unable to make calls to UK. Was told UK was not on destination list when in fact it is. 2 troubleshooting attempts by your team failed because they didn't know what the problem was. I was transferred to a supervisor's phone but recording said he was gone for a period of 24-48 hours. Then I was disconnected. I've already lost a week of international airtime from what I've paid for and am being asked to pay an additional $10.00 if I want to call UK. I am changing providers as well as my sister is after years of service.

I first discovered that my Net10 voicemail messages were delayed when I checked for them on August 3rd or 4th of 2013 and I had eleven OLD messages waiting for me. They were from July 31st.

I lost my TracFone and had to discontinue Net 10 service. I spoke with customer service and was told service was discontinued. I called the following day to make sure and was told service was still active and I will be charged another month's fee. After much explaining, I was told again service is discontinued. I called again the following day, same thing. Finally spoke with the manager named CELEO, it was even worse. I told him I was going to file a complaint and his reply was that I can file as many complaints as I want and will not change anything. So I did file a complaint with the BBB. It worked! Net 10's customer service is the worst that I have ever encountered in my entire adult life but it is no match to the BBB!

This has happened to me three times already. All of a sudden my minutes erase, the date goes to 00/00/0 and all my calls like missed, answered all says unknown. I called today, must have been on the phone with them for about 45 mins and my answer was I had to wait 72 hrs for their system to update. I lost 188 mins on my phone and my deactivate date was not until 09/01/2013. I told her I was not going to be using their services again and she told me to have a nice day. Very poor service and please can I have someone that I can understand?

I usually buy a $25.00 car for 750 minutes from Net10. For the past two years, I bought this no-contract card. Ending up at the end of the month with 500 minutes left and no service. On 7/5/13, I bought a new card from Net10 Wireless for $39.88 plus tax $40.00. They offer 300 minutes nationwide data/talk or 600 texts and 60 days of service. They do no specify the 300 minutes for only one month. The deal is just as I explained. I figure, being a Senior, I do not make that many phone calls, as prof maybe 250 minutes a month, since I lose the rest every month. This is the reason I bought the new card for $40.00 for two months and thought that the 300 minutes would be every month. But when I ended up this month with 21 service days and no minutes, I went to the store to ask the sale agents what the problem was. He explained to me that I would have to buy the 300 minutes for the rest of the 21 service days for the month of August.

We switched to Net 10 to save money on our monthly service. Please don't make the same mistake. A few months after switching, my new phone quit working. In order to get it replaced, I had to return the phone to Net 10 and they wouldn't send me a replacement until I mailed them the phone. My choice was to be without phone service for 3 weeks or buy a new phone. Three weeks later, they sent me a refurbished replacement phone. Of course, no one had mentioned that the "new" phone would not be new, but a refurbished model. I was not happy. I lost all of my contacts and the apps that I had downloaded. A few weeks later, my browser and GPS stopped working. I figured the "refurbished" phone was the problem, but when I called Net 10, they said there were "service outages" in our area.

I have purchased a SIM card and airtime card at a Wal-Mart in order to use an AT&T phone. However they told me if I wanted to bring my old phone number they would have to send me a new SIM card as well as a new airtime card. It's been three weeks, I have yet to receive anything but headaches with these incompetent customer service reps. I hope to hell they record their phone calls for quality issuance because they should learn Lot from my ordeals.

I have had three Net 10 phones, and have never had much trouble with them, other than the occasional failure to update my minutes and service days on screen. The past week has been an exception so massive, I feel I must warn others about Net 10's arbitrary and apparently retaliatory policies. Net 10's web page says you can easily transfer minutes to another phone. It does NOT WARN YOU that you cannot transfer only SOME roll-over minutes, and that your phone will be deactivated if you do. A week ago, I tried to transfer 500 minutes for which I had already paid to a friend's phone because he had an emergency as was out of minutes. One of Net 10's techs did it, but did not warn me that my phone would be deactivated. I only found that out when I tried to use it the next day.

I've had a Net10 phone for 8 years now, as a backup to my "real" cell phone - an extra phone number. For the past three months I've been trying to get Net10 to port my number to a new phone, and transfer my minutes and service days to the new phone, as well. I have called them literally 22 times. Finally, a week ago they transferred the minutes and service days to the new phone. But, now the number is no longer in service. Can't begin to tell you how many times I've called them on this. They claim the number is fine and they have no idea what's wrong. But, each time I've called, they assure me it'll be fine "in thirty minutes to one hour" - their way of getting me off the phone.

I have been using Net10 for 8 months now. It was great in the beginning. Then in the last 3 months I have noticed my reception has gone from great to terrible in my home. Finally last month it was completely gone & I couldn't use it at all. I had to use my husband's phone to call customer service & try to get this straightened out. After a LONG time on the phone, many attempted updates to my own, they managed to get me back up to 2-3 bars. Where as before I had full bars, but this was better than nothing. They said if it continued they would send me another phone. Ok, fine. Then it came time for me to renew my plan. I called them up, gave them my phone number & all the required information. Great! I turned it off & back on as directed, tried a call, nothing. Ok, tried again, nothing. An hour & a half later I still didn't have my phone turned back on.

My Net10 phone was damaged, and I replaced it with an identical model. Unfortunately, Net10 only carried over 8 of the 1200+ minutes that I had accumulated. I called customer service, and after a lengthy conversation with someone in India, on a VERY bad connection, they said that they couldn't help me, and transferred me to someone else. "Someone else" never picked up; I waited for nearly an hour. So I left a message on the Customer Service website, which assured me that "someone would be in touch to resolve my problem”. That was a week ago: no contact so far. I have called Customer Service one other time, and waited nearly an hour before I finally gave up. I don't think they have anyone on those phones... simply a recording.

I have been using Net10 BYOP SIM for about three months. The first two months it was no problem. This month my data was shut off. I called customer service and when I finally got an answer it was this: Net10 tracks all over your data usage no matter if you are on the supposed T-Mobile unlimited plan. And if they feel that you are using too much they will shut you off. Even T-Mobile and Sprint will just throttle you down, not shut you off. My suggestion is to kick Net10 to the curb. Their customer no service is awful and data plans are deceptive.

I purchase a Net10 phone in June 2013. I have used it a good two weeks then it just messed up. Every time I called Net10 they give me the run around. Tell me call back in 24 hours. When I called back they do the same stuff. Still don't work. Called on Mon July 15th. Told me it was another outage. Talked to supervisor. He told me if it wasnt work in 24 hrs called back and he would send me a new phone. Called back today July 16th. They told me another outage started at 8am this morning. Well my phone hasn't worked all night. Now they told me to call back in 24 hrs as usual. I have mins that I’m going to lose in 16 days if phone is not working. I’m so tired. Can someone help me or do I need to contact a lawyer.

Do not, I repeat, do not use Net10! On July 4th, 2013, I transferred my parents' Phones from Verizon to Net10. I ordered the phones, spent $60 bucks for basic phones and service for a month. It took 6 hours of runaround on the phone and 3 days to get the phones activated. So as of Sunday, July 7th 11:00PM, both phones were working. By Monday morning, one phone "has been deactivated at the subscriber's request"! Another 13 hours on the phone, 8 days later, and still no luck! This company is the worst I have ever dealt with EVER. Customer service reps who know ZERO! Supervisors?? Are you kidding me?? No clue what so ever!! I just hung up for the last time and am transferring them over to AT&T Gophones!

I transferred my minutes to a new phone (both with Net10). I was told that I had only 1,275 minutes when I had paid $100 for 1,500 minutes and also had another 900 minutes to carry over. I have been cheated. There is no one who will address the problem. It is hard to even speak to a customer service assistant, and when I get through to someone, they say they are transferring me to tier 2 to solve the problem. Well, tier 2 is a recording that assures me that someone will be assisting me shortly. This goes on and on for HOURS and no customer service representative EVER picks up. I'm ready to call my lawyer.

I had my old AT&T iPhone, which (other than the 1-hr setup to NET10) was fine. Next month, I get an iPhone gift to my girlfriend and set her up with her own phone, which went fine. Then, the following month, we call NET10 via the 611 number (which goes to Belize - answered in Spanish). We asked to upgrade to the family plan. After 1:48 min., we were shocked they would not take our money (?!?) and clearly did not understand (English) the request. They kept on asking for strange things like (our credit card number 5 times, and to purchase activation fees) and then setting up only 1 of the phones correctly. It resulted in 4 escalations and fighting to credit our money back where at this time of writing needs 48 hrs to process. I will update only should this refund not pass.

I was a customer for Net10 for 2 or 3 years and I was ripped off by minutes. They told me when my phone got stolen a couple months ago, that I had to pay for a new phone and sim card to be sent out. I always had battery problems with my phone and Net10 company wanted to pay for the new battery too. Now I have a prepaid Verizon phone and have no problems with the phone. Verizon has better minute options than Net10.

Net10 tries to cheat customers out of minutes, days of service and money. Last month on Net10 website, I was forced to add $10 international card in order to complete transaction of adding airtime. This month when I bought airtime to add to reserve, to be added when airtime expired, website added immediately, wiping out remaining minutes and service days. I have used the reserve many times, and I have never experienced this before. They find different little ways to scam their customers.

I have had multiple Net10 phones and been a customer for at least 4-5 years. I believe on June 6th, my SIM card was deactivated by their system. On June 13th, I paid $49.79 to buy minutes and to restart my phone service. I have 5-7 calls attempting to do this and 6 emails and followed all instructions to the t. My phone was activated for the 13th of June after hours on the phone with customer service. Today, I went to use my phone for the first time and got an error 36 or 34 and noted that my SIM card was again now unregistered and that I could not call on my phone. I called Net10 minutes ago and had a supervisor online for a refund that they could not or would not give. I just gave up and do not wish to ever do business with them again and hope that others who have been treated so poorly will post their experiences.

I agree with the person that wrote: "THE GOOD - I have used Net10 for about 7 years with no real problems. I went through 3 or 4 phones and just had to switch out the SIM card. I was able to keep my phone number and all my pics and numbers on my new phones. I never had any problem loading minutes or losing minutes unexplainably. THE BAD - Customer service is in India and it is awful. They try hard but they are very slow and incompetent. Fortunately, I only needed customer service a few times though as they are reliable and problem free."

I bought a Net10 LG wireless Optimus Extreme at Best Buy. The phone had many problems and they tried to get me a new phone to trade. But Net10 cut my service after we were on the phone for 2 1/2 hours trying to get a representative of Net10 to follow through. First they hung up on us or the call was dropped. Then after waiting 37 minutes, the person could not understand what we were saying and transferred us to ? and then the phone was deactivated. 4 hours later I am still waiting on the phone. Now they want to send a sim card in the mail that will take 3 to 5 days. No weekends to reach me, with no extra minutes to make up for the days I have lost. Bad customer service and not trust them.

The first Net10 phone I purchased was great. It had perfect service. Well 5 months down the road, my phone completely shuts down and just won't work. I know that it's not because of downloading apps because I only had two and I never hardly used them. I figured maybe it was faulty, so I bought another one (the phones you designed) and sold my new phone. It has no service 98% of the time even though I know for a fact that I have minutes. I can't get on the internet. I can't get on my apps. Even with the basics, my phone cuts in and out when I'm on it. The most bars I get is one white bar that comes and goes as it pleases. I wish I'd gone to another phone company.

My husband and I purchased an Android phone through Net10 themselves. At no point in time did it say it would be a Sprint service area. If I had known that it was, I would never have bought it since we don't have Sprint coverage in our area. One of the 5 people that I spoke to was a manager and told me that if I had Verizon coverage where I live that I could change the number over to them. After we hung up, I looked into the coverage area and we do get Verizon. Now, I am being told that I can't change it over after being on hold for 35 frickin minutes. I am seriously contemplating a lawyer. Extremely pissed off!!!

This phone service is a joke!! They had me on hold for over an hour. I bought a phone from a local Dollar General store for my fiancé. First of the main reason we did it was because he liked the phone and it was a smart phone. Then we got a new service provider because they were way cheaper than Net10, so we tried to switch the SIM cards, but they locked my fiancé's phone so he can't use it all now! They have robbed me of my money. This is now our phone, and we should be able to use it with whatever service provider we want!!

THE GOOD - I have used Net10 for about 7 years with no real problems. I went through 3 or 4 phones and just had to switch out the SIM card. I was able to keep my phone number and all my pics and numbers on my new phones. I never had any problem loading minutes or losing minutes unexplainably. THE BAD - Customer service is in India and it is awful. They try hard but they are very slow and incompetent. Fortunately, I only needed customer service a few times though as they are reliable and problem free.

I purchased a phone bundle from Net on June 3 and received it on June 4. We opened the box and sealed it back up and sent it back. Delivery Confirmation shows it was delivered on June 10 and they have given me the runaround and transferred me several times and still there is no answer as to when my funds would be returned to my card. I have filed a complaint with BBB and FCC against the company. I am waiting to see if I get any response from the company.

So Net10 tells me as an AT&T customer 1.5GB should be able to get me 12,000+ emails, 50 hours music streaming, and some other crap. A week after paying my bill (unaware of a data limitation since it is an unlimited service I have) and receiving and sending less than 100 emails and barely ever streaming music except when I am at the gym (in this case less than 5 times), I have already used up all my data? Now they are trying to sell T-Mobile SIM card to me for unlimited data. If I wanted T-Mobile service, I would have just walked into their store myself and gotten the card. I don't need Net10 to do that for me. This is crappy customer and product service at its best.

Net10 is advertising an unlimited plan, but has capped AT&T data usage at 1.5. Because of this, my data service was turned off. I would have used Wi-Fi if I had known. Their practices are unfair and unclear. The $50 plan is misrepresented, and I would like a refund or an alternative action that forces the company to change their advertising practices so that consumers are aware of what they are actually purchasing. And if they choose to proceed, they can alter their data usage habits.

I paid for a $50 unlimited calling card, and they cut ALL service on my phone. And I could not use my fun for nearly the whole month. They refuse to refund me my cash nor the days of service I couldn't use my phone. They should be investigated!

Net10.com website is shoddy and poorly made. I went to buy some time for my phone the same way I've done for the last 2 years and It took me to a page where they wanted me to add a Global card for $10 or skip. Problem with the skipping was the website gave me an error - a single, no code, one word error: FAILURE, Which is what it was as either they're too dumb to know that their website is broken or I'm smarter than them and I did not fall for their little scam. The joke's on them now as they will never receive another dime from me for the rest of my life and I can imagine there are MANY more people leaving this company by the 10's of thousands. If you haven't yet, please do not fear to take your business elsewhere as this company could not be one of the worst ones who really don't care about their customers. Talking to a rep in India sounds so distorted, fuzzy and loud you're better off just canceling your account. What a horrible company Tracfone/Net10 is.

I added money on my account and it was not added. $108.00 was taken off my bank card. I was told it would be put back on in 24 hours. This was a scam. The lady said my card was declined twice but money was still taken off. How can a card be declined twice and have money still taken off?

From Kroger, I purchased a Net10 Smart phone (LG Optimus) and a 750-minute $25 prepaid 30-day plan (found next to the phone). I went home to activate online and found an error message, that the prepaid card must be an unlimited card to work with this model phone. I went back to Kroger and they said they do not give refunds for phones or prepaid cards. They offered a Kroger hotline number that just told me they were not responsible or aware of how Net10 products work. Net10 would not be liable either. They only offered to help by giving me a $25 credit of 15 days to my account once I activated it by purchasing a $50 card.

I purchased a Net 10 android phone and $50 airtime card 2 weeks ago, and spent that time trying to activate it. I called six times and spent easily 6 hours on the phone (most of the time on hold). I called the corporate headquarters once and they transferred my call back to somebody who doesn't speak English. I just returned the phone back to the store. Couldn't return the card that hasn't been used yet, so I called customer service. They said they could give me a refund because they applied it to a phone I used to have 2 months ago, not the android one I was activating!! SOME LEGAL ACTION NEEDS TO BE TAKEN!!!

I recently signed up for NET10 prepaid services for unlimited talk, text and limited data 04/31/2013. On May 20, 2013 my data was blocked by NET10 due to limited data of 1.5MB. I purchased a new airtime card on 05/30/2013, uploaded to my phone, but internet still didn't work. I called NET10 and was told I have to wait 12 to 24 hours for my internet to work. Not the case here. It is 06/07/2013 and no internet. I call repeatedly to NET10. Nobody seems to help me. All I get is transferred to and automatic answering service that does nothing for me. I am so frustrated with NET10. I am missing my emails due to no internet.

A week into my account, I lost my ability to browse or doing anything other than make/receive phone calls. I called the tech support maybe 5 times getting transferred to the high data usage line. I just paid my bill again on the 1st of June and on the 2nd, I still didn't have internet and you all know the rest of the story - NET10 couldn't care less about us. But here is the fix that worked for me at least for now: I have a LG Optimus. Go to Settings. Go to Wireless and Networks. Go to Mobile Networks. Put the green check mark in the box next to Data Enabled.

My account was not active, so I specifically called Net10 customer service and asked a representative if I was able to port my number even though my account was not active. The representative misinformed me and said it would not be a problem. I asked a bunch of times on a recorded conversation. Now, two days later, they are refusing to release my number because he misinformed me. The supervisor that I talked to said I am responsible for the representative's mistake. This is very unfair and unprofessional. I have had this number for years and will not let the mishaps of untrained representatives cause me to lose my number.

I paid my $54.85 pay as you go online and it showed up two times and no, I did not click it twice. They double billed me! When I spoke to manager to have it refunded back to my card, I was told it would not be refunded for 30 days. It does not take that long for them to take money from you but when they make a mistake, it's 30 days before you can use your money and they are only going to refund $53, charging me $1.85 for their mistake! I am on disability and they are taking advantage of people like us and this needs to stop!

If you are thinking Net 10 wireless might be a good deal for you... FORGET ABOUT IT! I waited on the phone line for customer service to answer my call. I waited for 35 minutes and then hung up the phone. A recording kept coming on over the "hold" music telling me that my call was VERY important! Maybe they should hire some more "customer service reps"! I'll NEVER deal with them again! Their "customer service" is absolutely the WORST! That's just my opinion!

I have owned two identical Net10 phones, keeping one as spare. I dunked my active phone and switched SIM card into spare. It wouldn't work. Customer service said they couldn't switch my account unless I purchased more time, even though I had just purchased a new airtime card for my phone. I have accumulated 3,600 minutes in roll over time. I didn't argue with the poor English speaking agent. It seems obvious that these Net10 people are rats intent on ripping off their customers. A legal action would have my support.

I am an active Net10 customer and have been for over 5 years. Recently, I bought an AT&T unlocked smart phone and I wanted to have it transferred to my Net10 service. I put my current SIM card and my SD card into the AT&T phone and most everything worked fine, except I could not use the internet everywhere like before and I also could not use my navigation. I have tried repeatedly to contact Net10 either by phone or the internet and have gotten no response. Each time I've called Net10 customer service, I've been put on hold for up to 20 minutes, never reaching a live person. I am really frustrated as I spent a lot of money on this new phone. I don't want to take my service to Straight Talk, but if this issue cannot resolve itself, I don't see where I have a choice.

My husband bought a 50-dollar card and he had bad service with them. They turned his data off; he didn't have it for the hold month and when he called Net10, they sent him to three people who don't speak English well at all. They will have you on the phone for an hour; they are really bad. He is not dealing with them anymore so don't anybody mess within Net10. He is angry with what they did. Thank you for reading this.

I was with Net10 for about 8 months before they began to cap data usage to 1.5GB for AT&T BYOP customers. Since this change, every month I have had the same issue. I purchase a Net10 Unlimited Card, which by the way isn't unlimited at all, receive service for sometimes a day and then no data. Contacting customer service has led to service representatives forwarding me to an automated message explaining the data cap for high usage customers. My first major complaint is that Net10 advertises an unlimited plan which isn't unlimited; second would be the extremely poor customer service, and third restricting data access far before customers reach their data limit. Net10 is not only falsely advertising but ripping off customers. They not only restrict data wrongly but refuse to honor the service they provide. Net10 is now the worst service I have ever had.

I believe my data is being suspended prematurely! I reactivated my phone on May 17th and had data immediately! The next day, my data is gone! I was told by a Net10 representative that my data had been suspended due to high data usage. How on earth do I lose data in less than 24 hours? The representatives are rude, they don't speak English and this is not the first month this has happened to me! I have been dealing with Net10 since February of this year, and I have had issues every month! I'm purchasing a $50 plan each month and my data runs out after about a week even though I log off Facebook and Instagram. This isn't fair! They can't help me when I call, and they always transfer me to an automated recording. If there is going to be a class action lawsuit, I want to be included!

Long story short, they have cheated me out of my data usage. I have tried to speak to a customer service rep and even a supervisor. They are not treating their customers with respect and I'm down with whoever wants to file a class action lawsuit.

I bought a starter kit, SIM cards and air time cards. I set it up online, got my previous service disconnected and the phones activated and working good with new provider. The morning after, the service was suspended for no reason. After spending more than 5 hours in total in calls with customer service, no one could explain what happened and the only solution they gave me was to buy a new air time card of $130 because they were not able to assign the other to the phones to activate them and they didn't know why this happened. Zero protection to customers. You pay for the worst service ever and they could only say that maybe it was a system error but they could not do anything. The solution: Buy a new card of $130 with no explanation or wait 3-5 business days to have a new SIM card sent (which later I found out wouldn't work). Long waiting hours over the phone, lots of unprofessional excuses. What more can I say? Don't lose your money. It's very frustrating and disappointing dealing with this company.

I bought 4 $50 'Unlimited' cards, cell phone and $60 card. The SIM card does not work. I spoke 3 times with customer support, and 3 times they did not help me. They cannot speak English! I spent 30 minutes in spelling **! I was tired with all! My internet was stopped for 7 days! I refilled with another $50 card and it is day 11th since I have been disconnected! I spent more than 5 hours with customer support. It took me more than 3 days to speak with somebody. They reconnected me all the time to a machine with no choice to speak with human being! I felt like an idiot.

I cannot believe that I have to wait to talk to a "Net10 representative" for 30 to 45 minutes and after finally someone picked up the phone, they cannot help you with configuring the phone for the internet. And they tell you that you have to wait 48 to 72 hrs for your phone to work. That is so ridiculous and that the internet had been reduced because I overused the internet. I just paid the bill 2 days ago and the internet had never worked since I paid my bill. When I talk to them, they tell me that they cannot help me but they need to transfer me to the technical support department. When they transfer me, they hang up or transfer me to a machine that just gives 2 choices ... Press 1 to repeat the same menu and press 9 to hang up.

The last thing I wanted to do was get on here and complain, but I am sick of this. I have been on your forum trying to get help for my phone and I can't get a response. My husband and I have called multiple times. The recent one, the lady hung up and sent us somewhere where we couldn't even get in touch with a real person. For the past 3 months I have used your service, I have not been able to receive picture messages and now I don't have internet. Same goes with my husband's plan. Either it needs to get fixed or we want a refund. You promised our service and yet we were cheated out of it.

This is the chief complaint: Every now and then, the phone will not be able to call out, meaning I will get a busy signal. Now the phone is loaded with prepaid minutes but every other month or so, this happens and I have to bring it back to the retailer who in turn calls Net10 and they do some sort of data thingamabobber into the phone and fix it. Yeah, right. No more Net10 for this guy. The customer service is a joke and waiting on it. I will never get those horrible hours filled with the worse muzak in my life again.

I purchased a Net10 prepaid phone card with 750 minutes. After going home and trying to activate the card, it would not work. I called customer service and they could not activate it themselves. I paid $25.00 for this card and asked for my money back. Net10 refuses to refund my money even after I cannot use the card!

Although polite, customer service is completely useless and the language barrier is consistent and frustrating. Over 3 1/2 hours of time was wasted & the problem was still not resolved. I'm unable to make outgoing calls or receive them for 3 days now and CS says to wait another 24 hours after taking away the phone number I've had for over 3 years. I'm done with Net10.

The first 2 weeks with Net10 was okay... then it has been hell since. First my "unlimited" data stopped working. Apparently the data is capped at 1.5 gigs and then it turns off... forever... even after you buy your next month’s plan. I tried switched to a T-Mobile SIM card after that, but my number didn't port over and it generated a new phone number for me. After several hours with their "customer service", the only solution to retrieve my old phone number was to buy another month of service for my old SIM card and completely lose the month I had just bought for the T-Mobile SIM card. Now here I am another week later and I have no service (phone, text, data, anything) even though I still have 22 days left on my "unlimited" plan. Thanks Net10. ** faces.

My data was cut off over a week ago. They advertise unlimited for $50 per month. I bought a new card last night at Wal-Mart, still no data plan on my phone. I called customer service to find out that my plan was disconnected due to overuse of data. They said they would not reset my phone for data plan. A class action lawsuit needs to be filed against them for false advertisement.

When it was time to renew my service, I added 60 days/300 minutes. Since I seldom use my cell phone, I had already (before making this purchase) accumulated 9,936 minutes. After I added the new 300 minutes, the phone display only showed 9,999 minutes. After spending an interminable amount of time with two different service representatives, the display still only shows 9,999 minutes. (I think the display won't handle more digits than that.) Their solution? Use the phone more or purchase an updated phone that might display more minutes. I did get them to make notes into my file about the transaction not being properly credited (and even got a reference number). Now, I have a phone with a bazillion minutes, and yet I have to keep buying more minutes. Up until now, I have had good service from Net10, but I'm not sure what to do now.

I tried to reactivate my phone on April 24 with a new airtime card I had purchased at the store. After trying to activate it online, it couldn't be processed so I had to call the 800 number (sigh). Lady told me I need a new SIM card. New SIM card came today. After three hours on the phone with four different people who could barely speak English, here it is in a nutshell: The airtime card was added to someone else’s account on April 24, and I am S.O.L. But if I wish to go purchase another fifty-dollar card and call them back, they will be happy to help. Take my advice and don't go near this company. The reason I was transferred so many times is because not one of them had the nards to tell me they screwed it up so bad that the airtime got added to someone else’s account. And no one can do anything about it but apologize. These phones are going where they belong: in the trash can with the useless fifty-dollar air card.

After reading some of the other reviews, I found relief in the fact that I was not the only person that would participate in a class action lawsuit. After 15 days of service, my data was disconnected. I called their technical support eight times. After complaining, they disconnected my phone completely. I told them that they are guilty of false advertisement. Their advertisement says unlimited minutes, text messages and data. According to them, as of March 1st, AT&T phones are limited to 1.5 gig of data. They claimed to have sent out text messages concerning this. I never received any such message; otherwise, I would not have called them. This is not an issue to have apathy. How many people need to be ripped off by this company before something gets done? I am a college student and cannot afford a contract or to switch providers. What can I do?

I bought an LG Optimus in Ohio and moved to Wyoming a few months later at which time the phone did not work. I called Net10 at which time they said they would replace the phone with one that worked in my area. They sent me a phone which was $120 cheaper than the original phone. We called to activate the phone to find it, too, did not work in my area. I asked for the original phone back which cost $200. They now say they can only replace the cheaper phone they sent to me. They lied to us for almost 3 months now and then when I get the phone, they tell me to sell it and buy a new one. When I first tried to activate the phone, they said that I had to buy an airtime card so I did. It was a $50 unlimited card and so we just called to add the time to find out the phone does not work here. It is not marked anywhere that these phones can only be used in certain regions and so I paid for a phone valued at $200, got a replacement valued at $78 and a $50 card, all of which I cannot use.

My first month with Net10 was great. As soon as I bought my first refill, it all went downhill. I was very unpleasantly surprised when Net10 had cut off my data completely (in the middle of nowhere while I was relying on Google Maps for direction). I was never notified about them limiting AT&T SIM cards to 1.5GB of data, nor did I agree to it. Last night, my 30 days were up and I bought a new card. I didn't want to pay the full $50 so I called and asked a Net10 customer service rep, who I waited on for a good 25 minutes, and asked if the $25 plan would work on my iPhone. She proceeded to explain to me that on Net10 Android phones would require the $50 unlimited plan.

Net10 is the worst company ever. They are the biggest scam. Their customer service is horrible. I am going to write my comment everywhere. Net10 retailers say that the internet is unlimited so I exceeded my usage - they cut it. It was okay with me. Until now, it doesn't work. Customer service, all of them are stupid. They don't even have a technical department. They have a machine that gives you stupid tips and hang up. And now I am lost and these liars are useless. So don’t make this mistake people, or they will rip you off.

When I bought my new Android Net10 phone, on the very front of the box, it says clearly, "unlimited text" and talk and data. That is not true. It is a bold-faced printed on the box lie. They turned down my internet 3 times, and now they turned it off and I still have half a month on my phone. So to all of you, who have been lied to and cheated and robbed out of your money and time, please give me a call. I am going to file a class action case against them. Also I have printed up ten thousand flyers telling people not to buy or deal with them at all. I'm in Mississippi. On the front of the box, it says "Unlimited Data." Data, get it?! Call me please. The guy who owns this company is a super rich man in Mexico, that's right, Mexico. This is a number in Miami, Florida of Net10. Call them over and over and over, 305-640-2000. Let us, as Americans, stand up and be heard. You can't push us around. Please stand with me.