NET10 Wireless Reviews

I would say that overall I am satisfied with Net10 service. Their phones got a lot better from when I first signed up with them. This is my third phone with Net10 in about 5 years. All I really wanted was to text and I only used 100 minutes or less per month but I had been paying for 600 minutes with another carrier so I was drawn to the low monthly fees. My last 2 phones cost me $16.50 for 200 minutes incl. tax. What a bargain. There were some minor things that happened but the customer service agents resolved them fairly quickly. When I got the LG900G, it was delivered without a sim card so although I had to wait a few days, they did send me one. Also the phone stopped working altogether within a year and they replaced it and paid for everything. It worked until I threw it in the washing machine by mistake back in December.

I get text messages reminding me that it is time to pay my bill or my phone will be off. This is good right?? Not when I paid for 60 days of service, my service doesn't end until 2.28.2014. I have a little more than 600 minutes left and they messaged me on Jan 30th that my bill is now due. My phone is still on but I figured now I'm going to post this instead of waiting for them to reply to me. I answered them back right away and still, no one replied back to me. Customer Service at Net 10 has never been helpful in the past several years when they messed up and I get nowhere; instead they send me a Survey to tell them how they did with my complaint but the questions are not about my complaint.

I had that same problem, I kept calling back till they connected me with the corporate office at Net ten and after 3 or 4 SIM cards they got my old number back and all plus gave me credit and new cell phone postage paid. If you don't request supervisor, nothing gets done and gotta raise hell if not nothing gets done so sometimes you gotta go there. Also I find that if the operator has a foreign accent, they are more difficult to deal with so you may have to call back till you get someone with a US accent and you will have half a chance.

Went to work at 2:30 pm on Thursday Jan 16, 2014, had over 300 min left on my phone. When I got off at 7:45pm I had none so went and bought another 750 min card for $25 and put it on my phone and got another 1,000 min. Also had 17 days still left on my phone. So when I got home I called Net10 to find out what happened and got the run around and was told since I put the new card on, it did away with my other 300 min. Kept trying to tell them that they were already gone and that is why I had to get another phone card. So asked them if they could add another 300 min and another 17 days and was told again no because I had already added a new card so it took away my 300 min. How can you take away from 0. I would never have added a new card if I still had min. left. Been using Net10 for over five years and this is the worst treatment I have got from Net10. All I wanted was to have another card sent so when these min are gone I have another one to add to take the place of losing over 300 min. I really didn't think that was hard to understand. But the girls I and my son talked to just wouldn't listen. My son did get mad and they hung up on him. So is there any way you can help? Thanks.

When I bought this new android phone, I was forced to change my old # after the very first time I called to have minutes on my phone. Believe me I got the run around big time. They send me a new sim card but still changed my number. Fine so one month later try to add minutes again. The rep added the minutes but failed to tell me that my number was changed! Again and I didn't find out until a day later when I misplaced my phone so I asked my husband to call my phone. He said a recording comes on saying my Verizon phone was disconnected. I said what! So when I located my phone I checked the number and sure enough they changed so I called Net 10. They said, "We cannot give you your # back." What??!! Now I extremely angry. What the hell!!!!!! People, stay away from Net 10. They suck!!! They do not value their customers and I will make sure I tell as many people as I can!!!

I am a long time Net10 user with no problems until something went wrong. They screwed up my phone adding airtime and things went downhill after that. The 1st CS rep said the minutes had been successfully added before the SIM card died. I spent two weeks talking to various reps who were basically lying to me I guess. One woman who authorized sending me a new phone said my new number and minutes (which she looked up because I could not remember the exact amount I had) would transfer. Of course that did not happen when I called to activate the new phone. I spent 90 minutes on the phone with one rep putting codes into the new phone that they sent me to get my old number and my minutes back. He sent me a new SIM card that he had "programmed" to put my old number and minutes on the new phone. Of course that did not work.

I have been a Net10 customer for seven years. When my current service date ends Jan 15, so will my association. Arguably, Net10 prepaid plans rate among the best. But, it is not worth the headaches you will endure. The biggest problem is they are not a stand alone company. Net10 relies heavily on other carriers such as AT&T, T-Mobile, Verizon for their data and satellites. Your Net10 phone SIM card comes from one of these carriers. This has created major issues with data transfers from my memory card, picture messaging, emails, WiFi connectivity on both my current and previous phones. After my circus run with the CSRs (obvious reps don't document your calls in detail which would eliminate repetition in problem solving), I finally spoke with a manager who stated faulty phone features are not the responsibility of NET10. WTF?!!! My Samsung phones were NET10 purchases. NET10 is a prime example how customer loyalty can turn to dust. I will gladly pay more with another provider. It is worth my sanity.

I had a Samsung. I wore the battery out. So my old phone a Huawei I was going to transfer. My $50.00 unlimited card to Huawei I bought a week ago I had put on my Samsung. I call Net10. We went through the transfer, they said could take 24 hours, knew nothing. I call back they try troubleshooting. Transferred me about 5 times, they all did the same Exact troubleshooting. Go to settings, they would tell me. They said on their side it said successfully transferred. Which it wasn't. Got the runaround. So I bought a new phone, changed companies. Lost about 50.00 dollars. Net10, I feel, steals from customers. Thank you.

They were successful, after 2 weeks, in switching an iPhone for one daughter. My other daughter has a Samsung which they said they could switch. I bought the access code for 16.00 prepaid for 1 month, 48 and change. The phone didn't work. I called every 3 days for a MONTH. When they pulled the second month out of my account and the phone still wasn't working, I went a little psycho on them. They said they didn't refund. I said, "You do now, you better find a way." I think they finally decided that me using their operators time wasn't worth it and they did refund my money. I wish I had logged the hours I spent on hold (well over 10) so that I could bill them for my time and minutes.

Net10 repeatedly steals large blocks of airtime that just disappear from the phone and resets the airtime balance to 0 so that you cannot even call them without buying more airtime. If you do buy more airtime, their customer service is a fraud brick wall that steals more of your air time with in excess of over one hour hold times, disconnects, transfers, and many more stall tactics by foreign out of U.S. workers they pay pennies an hour, who also get their kicks by being empowered to ** with Americans and get paid for it. The FCC should shut Net10 down as the ongoing Mexican criminal enterprise that it really is, defrauding low income Americans who have few options but to use their no contract, no credit necessary service.

I bought a Net10 Android phone (Huawei M865C) from eBay. Come to find out it was a Net10 phone, called to customer service to activate. They told me to go buy an airtime card, which I did, called them back and gave them the airtime card pin. They transferred my number to the Android phone. But did not complete the set up. When I called back, they said the MEID number had not been activated and I needed to buy another airtime card. I told them I just purchased a 50-dollar card on 12/3 on my Visa. I also gave them the name, address and telephone number of the store I purchased the card (even took a witness to the purchase). Net10 accused me of stealing the card, though it was purchased on my Visa. It is now the 6th of the month and we are still going around and around. Steer clear of this lousy provider. I was better off with Straight Talk.

I purchased a new Net10 smart phone. After about 5 weeks, I was so frustrated at its quirks and inability to work properly. I requested to reactivate my old phone. Net10 promised to transfer $50 worth of airtime back to my old phone and reactivate it allowing me to keep my number. They deactivated the smart phone at this time so I had NO cell phone. They sent 2 sim cards and we spent many hours on the landline phone with their customer service. Desperate to get my phone working again, I bought another $30 in airtime. This did not work either. They sent another sim card and new phone and it still did not work as promised and did not include the promised airtime. A month later and I still do not have a properly working phone. I just asked them to refund the $80 I am now out and they said they did not refund airtime. Even though I never used a minute of it. $80 down the drain and still no phone. I hope a class action lawsuit is brought against this company. I'll be on board 100%!!

11-30-13, 419AM, checked my credit card balance and YES, MY REFUND WAS APPROVED , and put back on credit card, so im glad, but still gonna try a new company after my days are up,

The problems for my fiance and myself began when our old cell phone fell and broke on the sidewalk rendering it inoperable. We quickly needed a new phone and were short on the money to get one. So we grabbed an old one that we had lying around and decided to add airtime to it. The phone presents the Tracfone logo at start-up so I called the company and gave the customer service agent the phone's me id number and asked what would be necessary to get started. He said to buy a Net10 card at a local retailer. I asked him if there were any specific kind of card that I would need and he said any card would do. He closed the call, "thank you for calling Tracfone uh...I mean...Net10." So ok I need a Net10 card... so I went out and bought a $30 card for 300 minutes. I called back.

Back around June, my days were running out on my Net10 phone. I had 4,000 minutes left on my phone (I don't talk long distance too often). I have a heart condition, so I have to carry a phone with me at all times. To renew my days + minutes I went to their web site like I have done for the last 4 years, and entered all my information plus my credit card number. As I waited for the cell phone to add the days nothing happened. I called Net10 and they said to wait up to 24 hours and that should take care of it. Well 24 hours, no days added. So I called them back and spent more than an hour with that rep, putting umpteen numbers in the phone. Then he said wait another 24 hours.

Yesterday, 11/7/2013, I called customer service about an airtime issue. Net10 took my info but I never received my minutes. I was informed that I would need a second phone to receive my minutes. I am a single man and I live in a rehab center. If I had a second phone I would not need SC, I do not appreciate being told that if I don't have two phones will not get my minutes,. My account has the info but, there aren't any minutes in my Net10 phone. And I can't use my card to try again because it has already been used.

I have an UNLIMITED PLAN that includes internet. When I got this plan I read card and the AD sign that was there in Walmart and it said UNLIMITED and UNLIMITED IS THAT NO RESTRICTION. But that's not the case with NET10. You will find out like in my case the second month when my internet was not working properly. When I made my complaint I found out the 5GB did not run always because if you use the internet looking at YouTube or other site where you look at videos, the 5GB will be gone fast. So what they do is they reduce it to 2GB so you will only, can only read e-mails.

Bought Net10 LG 990 phone September 2012 discounted at Family Dollar. There was $50 unlimited plan for this model. It was my first Android. From the start it was a pain to use. Like old PC freezing and what is the data problem. Apps don't work like browser. What is wrong with browser. Mid-December its data was turned off. Their manager told me it was “data abuse.” No more web access ever. It’s now paper weight so I'm ripped off.

I have been a customer of Net10 for 7 years now. Last night, when I went to bed, I had over 2500 air time minutes on my phone, which had accumulated over a long period of time. This morning when I got up, I discovered that all of those minutes were gone. The last e-mail I got from customer service was 8 hours ago. Since then, I filed an informal complaint with the FCC. I have also e-mailed the North Carolina Attorney General's office to see if criminal charges could be brought against Net10. After all, I paid for those minutes and Net10 had no right to take them. Does anyone out there know what the federal law is concerning using telecommunications to steal someone else's assets are?

I purchased a Net10 phone for a friend and also purchased the UNLIMITED plan. However, his phone kept being shut off after he had only used 2G of Data. Yep, 2G of Data is considered UNLIMITED to Net10. THAT should be illegal but thus far, they are getting away with it every single day! Be sure to read the fine print AND also see if they'll put it in writing that your cell phone can still use data after you hit their unlimited 2G mark. Don't get ripped off like we did. Now we have a phone without a plan because they lied about their UNLIMITED DATA. They SAY "unlimited Data" so you THINK you can use UNLIMITED amount of data but NOPE. You can't!

They inactivated me (their fault). They took money out of my account, still inactive. Finally many calls later, they activated me, yet they forgot my 3077 minutes. Many calls and e-mails, they refuse to put my minutes back on. Worst customers service EVER. Do not do business with this company. Took me years of crap to quit them.

On 10/14/2013 I needed to add service days to my Net10 phone. I changed my plan to Automatic Renewal every month of 200 minutes. Within a few minutes 200 minutes of airtime were added to the phone, but Service Days left stayed at 3 days. Thinking that days would be added at the end of 3 days, I left it as it was. 3 days later, I had 0 service days and the phone was deactivated. After finding a phone number to call, it took almost an hour talking with their "helpdesk" to get the phone reactivated. Their people could not find any record of my phone, wanted to charge me to reactivate, transferred me to a supervisor, who took 10 minutes to reactivate the phone. Very frustrating and time consuming.

I bought 30 days and 200 minutes. The minutes and days showed up, but my phone wouldn't work. For no apparent reason it was deactivated. It took speaking with three different people, and explaining the problem 3 times for it to finally be resolved. I would not recommend using Net10 to anyone.

Back in June of this year, I purchased 2 Net10 phones that were supposed to be able to be activated in the area I reside. Well I spent many hours over several days to activate these phones and no luck even after paying the 55.00 dollars for service for 1 month...So they suggested that I go buy a phone and then call them to transfer the service that would work on the other 2 phones.

This company suspended my service and damaged my equipment. When I contacted them, they told me they did that because I used too many minutes?????

I've taken my Net10 phone from my pocket only to find it's been contacting the browser for the past 34 minutes, or 20 or however many. I contacted Net10 about this in late June and their operator hung up on me, so I dropped them in June but resumed service in August. I've been getting the same treatment. They've stolen half my minutes.

I've been a Net10 customer for a year. Decided to switch to Net10 from T-Mobile due to the cost. Well, you get what you pay for. I have been on the phone with Net10 for 2 hours now, currently still on the phone with them while writing this complaint. They have now told me numerous times that I need to call back with a serial number, call back with the sim #, "let me transfer you to our technical department", etc. No one is capable at this company of taking care of anything. I called to pay a bill and have since be told that there's an error and they need to create a ticket which will be addressed in 24 hrs. 24 hrs? An error due on their part since they have no clue as to what they are doing. I would never recommend Net10 to anyone. Very frustrating experience. SUGGESTION? DO NOT USE NET10 AS YOUR CELL PHONE PROVIDER!

Saw ad on Backtoschool.net10wireless.com. Called and talked to a Net10 representative. He took my order for the Huawei Ascend II (refurbished) for $29.99 with free overnight shipping. Ad says 99.6% nationwide coverage. I already have a Net10 cell phone which my area covers. I have had service over 4 years with Net10 and bought the new phone as a replacement. The representative I spoke with took my order and I paid with a debit card. The ad said free overnight shipping. It took 3 days.

I paid Net10 by credit card and was told to wait one hour for activation. I even bought Net10 top up cards which don't work. Net10 is ripping people off. And the people at Net10 do not speak proper English and when I paid by credit card for minutes, they wanted to charge me 45 dollars when they have cheaper cards.

I began Net10 service in late June 2013 and was happy with my much cheaper phone bill, and the service met my needs. During the weekend of August 16, 2013 the credit card I used for Net10 replenishment was stolen and I was sent a new card. I updated this info online at Net10 on August 19th, but on August 20th my phone was deactivated. I called and they said my credit card had been declined. I thought maybe their system hadn't been fully updated even though I removed the old card, so I gave them the info over the phone. System error. I gave them 2 more cards, all failed. They admitted this was a problem in their system, and I verified with my bank that they had received no attempts to charge my account. They said this would be fixed in 24 hours.

Due to Net10 error, my phone was deactivated. I had to pay for reactivation and chose to add international calling ($67.22). I am unable to make calls to UK. Was told UK was not on destination list when in fact it is. 2 troubleshooting attempts by your team failed because they didn't know what the problem was. I was transferred to a supervisor's phone but recording said he was gone for a period of 24-48 hours. Then I was disconnected. I've already lost a week of international airtime from what I've paid for and am being asked to pay an additional $10.00 if I want to call UK. I am changing providers as well as my sister is after years of service.

I first discovered that my Net10 voicemail messages were delayed when I checked for them on August 3rd or 4th of 2013 and I had eleven OLD messages waiting for me. They were from July 31st.

I lost my TracFone and had to discontinue Net 10 service. I spoke with customer service and was told service was discontinued. I called the following day to make sure and was told service was still active and I will be charged another month's fee. After much explaining, I was told again service is discontinued. I called again the following day, same thing. Finally spoke with the manager named CELEO, it was even worse. I told him I was going to file a complaint and his reply was that I can file as many complaints as I want and will not change anything. So I did file a complaint with the BBB. It worked! Net 10's customer service is the worst that I have ever encountered in my entire adult life but it is no match to the BBB!

This has happened to me three times already. All of a sudden my minutes erase, the date goes to 00/00/0 and all my calls like missed, answered all says unknown. I called today, must have been on the phone with them for about 45 mins and my answer was I had to wait 72 hrs for their system to update. I lost 188 mins on my phone and my deactivate date was not until 09/01/2013. I told her I was not going to be using their services again and she told me to have a nice day. Very poor service and please can I have someone that I can understand?

I usually buy a $25.00 car for 750 minutes from Net10. For the past two years, I bought this no-contract card. Ending up at the end of the month with 500 minutes left and no service. On 7/5/13, I bought a new card from Net10 Wireless for $39.88 plus tax $40.00. They offer 300 minutes nationwide data/talk or 600 texts and 60 days of service. They do no specify the 300 minutes for only one month. The deal is just as I explained. I figure, being a Senior, I do not make that many phone calls, as prof maybe 250 minutes a month, since I lose the rest every month. This is the reason I bought the new card for $40.00 for two months and thought that the 300 minutes would be every month. But when I ended up this month with 21 service days and no minutes, I went to the store to ask the sale agents what the problem was. He explained to me that I would have to buy the 300 minutes for the rest of the 21 service days for the month of August.

We switched to Net 10 to save money on our monthly service. Please don't make the same mistake. A few months after switching, my new phone quit working. In order to get it replaced, I had to return the phone to Net 10 and they wouldn't send me a replacement until I mailed them the phone. My choice was to be without phone service for 3 weeks or buy a new phone. Three weeks later, they sent me a refurbished replacement phone. Of course, no one had mentioned that the "new" phone would not be new, but a refurbished model. I was not happy. I lost all of my contacts and the apps that I had downloaded. A few weeks later, my browser and GPS stopped working. I figured the "refurbished" phone was the problem, but when I called Net 10, they said there were "service outages" in our area.

I have purchased a SIM card and airtime card at a Wal-Mart in order to use an AT&T phone. However they told me if I wanted to bring my old phone number they would have to send me a new SIM card as well as a new airtime card. It's been three weeks, I have yet to receive anything but headaches with these incompetent customer service reps. I hope to hell they record their phone calls for quality issuance because they should learn Lot from my ordeals.

I have had three Net 10 phones, and have never had much trouble with them, other than the occasional failure to update my minutes and service days on screen. The past week has been an exception so massive, I feel I must warn others about Net 10's arbitrary and apparently retaliatory policies. Net 10's web page says you can easily transfer minutes to another phone. It does NOT WARN YOU that you cannot transfer only SOME roll-over minutes, and that your phone will be deactivated if you do. A week ago, I tried to transfer 500 minutes for which I had already paid to a friend's phone because he had an emergency as was out of minutes. One of Net 10's techs did it, but did not warn me that my phone would be deactivated. I only found that out when I tried to use it the next day.

I've had a Net10 phone for 8 years now, as a backup to my "real" cell phone - an extra phone number. For the past three months I've been trying to get Net10 to port my number to a new phone, and transfer my minutes and service days to the new phone, as well. I have called them literally 22 times. Finally, a week ago they transferred the minutes and service days to the new phone. But, now the number is no longer in service. Can't begin to tell you how many times I've called them on this. They claim the number is fine and they have no idea what's wrong. But, each time I've called, they assure me it'll be fine "in thirty minutes to one hour" - their way of getting me off the phone.

I have been using Net10 for 8 months now. It was great in the beginning. Then in the last 3 months I have noticed my reception has gone from great to terrible in my home. Finally last month it was completely gone & I couldn't use it at all. I had to use my husband's phone to call customer service & try to get this straightened out. After a LONG time on the phone, many attempted updates to my own, they managed to get me back up to 2-3 bars. Where as before I had full bars, but this was better than nothing. They said if it continued they would send me another phone. Ok, fine. Then it came time for me to renew my plan. I called them up, gave them my phone number & all the required information. Great! I turned it off & back on as directed, tried a call, nothing. Ok, tried again, nothing. An hour & a half later I still didn't have my phone turned back on.

My Net10 phone was damaged, and I replaced it with an identical model. Unfortunately, Net10 only carried over 8 of the 1200+ minutes that I had accumulated. I called customer service, and after a lengthy conversation with someone in India, on a VERY bad connection, they said that they couldn't help me, and transferred me to someone else. "Someone else" never picked up; I waited for nearly an hour. So I left a message on the Customer Service website, which assured me that "someone would be in touch to resolve my problem”. That was a week ago: no contact so far. I have called Customer Service one other time, and waited nearly an hour before I finally gave up. I don't think they have anyone on those phones... simply a recording.

I have been using Net10 BYOP SIM for about three months. The first two months it was no problem. This month my data was shut off. I called customer service and when I finally got an answer it was this: Net10 tracks all over your data usage no matter if you are on the supposed T-Mobile unlimited plan. And if they feel that you are using too much they will shut you off. Even T-Mobile and Sprint will just throttle you down, not shut you off. My suggestion is to kick Net10 to the curb. Their customer no service is awful and data plans are deceptive.

I purchase a Net10 phone in June 2013. I have used it a good two weeks then it just messed up. Every time I called Net10 they give me the run around. Tell me call back in 24 hours. When I called back they do the same stuff. Still don't work. Called on Mon July 15th. Told me it was another outage. Talked to supervisor. He told me if it wasnt work in 24 hrs called back and he would send me a new phone. Called back today July 16th. They told me another outage started at 8am this morning. Well my phone hasn't worked all night. Now they told me to call back in 24 hrs as usual. I have mins that I’m going to lose in 16 days if phone is not working. I’m so tired. Can someone help me or do I need to contact a lawyer.

Do not, I repeat, do not use Net10! On July 4th, 2013, I transferred my parents' Phones from Verizon to Net10. I ordered the phones, spent $60 bucks for basic phones and service for a month. It took 6 hours of runaround on the phone and 3 days to get the phones activated. So as of Sunday, July 7th 11:00PM, both phones were working. By Monday morning, one phone "has been deactivated at the subscriber's request"! Another 13 hours on the phone, 8 days later, and still no luck! This company is the worst I have ever dealt with EVER. Customer service reps who know ZERO! Supervisors?? Are you kidding me?? No clue what so ever!! I just hung up for the last time and am transferring them over to AT&T Gophones!

I transferred my minutes to a new phone (both with Net10). I was told that I had only 1,275 minutes when I had paid $100 for 1,500 minutes and also had another 900 minutes to carry over. I have been cheated. There is no one who will address the problem. It is hard to even speak to a customer service assistant, and when I get through to someone, they say they are transferring me to tier 2 to solve the problem. Well, tier 2 is a recording that assures me that someone will be assisting me shortly. This goes on and on for HOURS and no customer service representative EVER picks up. I'm ready to call my lawyer.

I had my old AT&T iPhone, which (other than the 1-hr setup to NET10) was fine. Next month, I get an iPhone gift to my girlfriend and set her up with her own phone, which went fine. Then, the following month, we call NET10 via the 611 number (which goes to Belize - answered in Spanish). We asked to upgrade to the family plan. After 1:48 min., we were shocked they would not take our money (?!?) and clearly did not understand (English) the request. They kept on asking for strange things like (our credit card number 5 times, and to purchase activation fees) and then setting up only 1 of the phones correctly. It resulted in 4 escalations and fighting to credit our money back where at this time of writing needs 48 hrs to process. I will update only should this refund not pass.

I was a customer for Net10 for 2 or 3 years and I was ripped off by minutes. They told me when my phone got stolen a couple months ago, that I had to pay for a new phone and sim card to be sent out. I always had battery problems with my phone and Net10 company wanted to pay for the new battery too. Now I have a prepaid Verizon phone and have no problems with the phone. Verizon has better minute options than Net10.

Net10 tries to cheat customers out of minutes, days of service and money. Last month on Net10 website, I was forced to add $10 international card in order to complete transaction of adding airtime. This month when I bought airtime to add to reserve, to be added when airtime expired, website added immediately, wiping out remaining minutes and service days. I have used the reserve many times, and I have never experienced this before. They find different little ways to scam their customers.

I have had multiple Net10 phones and been a customer for at least 4-5 years. I believe on June 6th, my SIM card was deactivated by their system. On June 13th, I paid $49.79 to buy minutes and to restart my phone service. I have 5-7 calls attempting to do this and 6 emails and followed all instructions to the t. My phone was activated for the 13th of June after hours on the phone with customer service. Today, I went to use my phone for the first time and got an error 36 or 34 and noted that my SIM card was again now unregistered and that I could not call on my phone. I called Net10 minutes ago and had a supervisor online for a refund that they could not or would not give. I just gave up and do not wish to ever do business with them again and hope that others who have been treated so poorly will post their experiences.

I agree with the person that wrote: "THE GOOD - I have used Net10 for about 7 years with no real problems. I went through 3 or 4 phones and just had to switch out the SIM card. I was able to keep my phone number and all my pics and numbers on my new phones. I never had any problem loading minutes or losing minutes unexplainably. THE BAD - Customer service is in India and it is awful. They try hard but they are very slow and incompetent. Fortunately, I only needed customer service a few times though as they are reliable and problem free."

I bought a Net10 LG wireless Optimus Extreme at Best Buy. The phone had many problems and they tried to get me a new phone to trade. But Net10 cut my service after we were on the phone for 2 1/2 hours trying to get a representative of Net10 to follow through. First they hung up on us or the call was dropped. Then after waiting 37 minutes, the person could not understand what we were saying and transferred us to ? and then the phone was deactivated. 4 hours later I am still waiting on the phone. Now they want to send a sim card in the mail that will take 3 to 5 days. No weekends to reach me, with no extra minutes to make up for the days I have lost. Bad customer service and not trust them.

The first Net10 phone I purchased was great. It had perfect service. Well 5 months down the road, my phone completely shuts down and just won't work. I know that it's not because of downloading apps because I only had two and I never hardly used them. I figured maybe it was faulty, so I bought another one (the phones you designed) and sold my new phone. It has no service 98% of the time even though I know for a fact that I have minutes. I can't get on the internet. I can't get on my apps. Even with the basics, my phone cuts in and out when I'm on it. The most bars I get is one white bar that comes and goes as it pleases. I wish I'd gone to another phone company.

My husband and I purchased an Android phone through Net10 themselves. At no point in time did it say it would be a Sprint service area. If I had known that it was, I would never have bought it since we don't have Sprint coverage in our area. One of the 5 people that I spoke to was a manager and told me that if I had Verizon coverage where I live that I could change the number over to them. After we hung up, I looked into the coverage area and we do get Verizon. Now, I am being told that I can't change it over after being on hold for 35 frickin minutes. I am seriously contemplating a lawyer. Extremely pissed off!!!

This phone service is a joke!! They had me on hold for over an hour. I bought a phone from a local Dollar General store for my fiancé. First of the main reason we did it was because he liked the phone and it was a smart phone. Then we got a new service provider because they were way cheaper than Net10, so we tried to switch the SIM cards, but they locked my fiancé's phone so he can't use it all now! They have robbed me of my money. This is now our phone, and we should be able to use it with whatever service provider we want!!

THE GOOD - I have used Net10 for about 7 years with no real problems. I went through 3 or 4 phones and just had to switch out the SIM card. I was able to keep my phone number and all my pics and numbers on my new phones. I never had any problem loading minutes or losing minutes unexplainably. THE BAD - Customer service is in India and it is awful. They try hard but they are very slow and incompetent. Fortunately, I only needed customer service a few times though as they are reliable and problem free.

I purchased a phone bundle from Net on June 3 and received it on June 4. We opened the box and sealed it back up and sent it back. Delivery Confirmation shows it was delivered on June 10 and they have given me the runaround and transferred me several times and still there is no answer as to when my funds would be returned to my card. I have filed a complaint with BBB and FCC against the company. I am waiting to see if I get any response from the company.

So Net10 tells me as an AT&T customer 1.5GB should be able to get me 12,000+ emails, 50 hours music streaming, and some other crap. A week after paying my bill (unaware of a data limitation since it is an unlimited service I have) and receiving and sending less than 100 emails and barely ever streaming music except when I am at the gym (in this case less than 5 times), I have already used up all my data? Now they are trying to sell T-Mobile SIM card to me for unlimited data. If I wanted T-Mobile service, I would have just walked into their store myself and gotten the card. I don't need Net10 to do that for me. This is crappy customer and product service at its best.

Net10 is advertising an unlimited plan, but has capped AT&T data usage at 1.5. Because of this, my data service was turned off. I would have used Wi-Fi if I had known. Their practices are unfair and unclear. The $50 plan is misrepresented, and I would like a refund or an alternative action that forces the company to change their advertising practices so that consumers are aware of what they are actually purchasing. And if they choose to proceed, they can alter their data usage habits.

I paid for a $50 unlimited calling card, and they cut ALL service on my phone. And I could not use my fun for nearly the whole month. They refuse to refund me my cash nor the days of service I couldn't use my phone. They should be investigated!

Net10.com website is shoddy and poorly made. I went to buy some time for my phone the same way I've done for the last 2 years and It took me to a page where they wanted me to add a Global card for $10 or skip. Problem with the skipping was the website gave me an error - a single, no code, one word error: FAILURE, Which is what it was as either they're too dumb to know that their website is broken or I'm smarter than them and I did not fall for their little scam. The joke's on them now as they will never receive another dime from me for the rest of my life and I can imagine there are MANY more people leaving this company by the 10's of thousands. If you haven't yet, please do not fear to take your business elsewhere as this company could not be one of the worst ones who really don't care about their customers. Talking to a rep in India sounds so distorted, fuzzy and loud you're better off just canceling your account. What a horrible company Tracfone/Net10 is.

I added money on my account and it was not added. $108.00 was taken off my bank card. I was told it would be put back on in 24 hours. This was a scam. The lady said my card was declined twice but money was still taken off. How can a card be declined twice and have money still taken off?

From Kroger, I purchased a Net10 Smart phone (LG Optimus) and a 750-minute $25 prepaid 30-day plan (found next to the phone). I went home to activate online and found an error message, that the prepaid card must be an unlimited card to work with this model phone. I went back to Kroger and they said they do not give refunds for phones or prepaid cards. They offered a Kroger hotline number that just told me they were not responsible or aware of how Net10 products work. Net10 would not be liable either. They only offered to help by giving me a $25 credit of 15 days to my account once I activated it by purchasing a $50 card.

I purchased a Net 10 android phone and $50 airtime card 2 weeks ago, and spent that time trying to activate it. I called six times and spent easily 6 hours on the phone (most of the time on hold). I called the corporate headquarters once and they transferred my call back to somebody who doesn't speak English. I just returned the phone back to the store. Couldn't return the card that hasn't been used yet, so I called customer service. They said they could give me a refund because they applied it to a phone I used to have 2 months ago, not the android one I was activating!! SOME LEGAL ACTION NEEDS TO BE TAKEN!!!

I recently signed up for NET10 prepaid services for unlimited talk, text and limited data 04/31/2013. On May 20, 2013 my data was blocked by NET10 due to limited data of 1.5MB. I purchased a new airtime card on 05/30/2013, uploaded to my phone, but internet still didn't work. I called NET10 and was told I have to wait 12 to 24 hours for my internet to work. Not the case here. It is 06/07/2013 and no internet. I call repeatedly to NET10. Nobody seems to help me. All I get is transferred to and automatic answering service that does nothing for me. I am so frustrated with NET10. I am missing my emails due to no internet.

A week into my account, I lost my ability to browse or doing anything other than make/receive phone calls. I called the tech support maybe 5 times getting transferred to the high data usage line. I just paid my bill again on the 1st of June and on the 2nd, I still didn't have internet and you all know the rest of the story - NET10 couldn't care less about us. But here is the fix that worked for me at least for now: I have a LG Optimus. Go to Settings. Go to Wireless and Networks. Go to Mobile Networks. Put the green check mark in the box next to Data Enabled.

My account was not active, so I specifically called Net10 customer service and asked a representative if I was able to port my number even though my account was not active. The representative misinformed me and said it would not be a problem. I asked a bunch of times on a recorded conversation. Now, two days later, they are refusing to release my number because he misinformed me. The supervisor that I talked to said I am responsible for the representative's mistake. This is very unfair and unprofessional. I have had this number for years and will not let the mishaps of untrained representatives cause me to lose my number.

I paid my $54.85 pay as you go online and it showed up two times and no, I did not click it twice. They double billed me! When I spoke to manager to have it refunded back to my card, I was told it would not be refunded for 30 days. It does not take that long for them to take money from you but when they make a mistake, it's 30 days before you can use your money and they are only going to refund $53, charging me $1.85 for their mistake! I am on disability and they are taking advantage of people like us and this needs to stop!

If you are thinking Net 10 wireless might be a good deal for you... FORGET ABOUT IT! I waited on the phone line for customer service to answer my call. I waited for 35 minutes and then hung up the phone. A recording kept coming on over the "hold" music telling me that my call was VERY important! Maybe they should hire some more "customer service reps"! I'll NEVER deal with them again! Their "customer service" is absolutely the WORST! That's just my opinion!

I have owned two identical Net10 phones, keeping one as spare. I dunked my active phone and switched SIM card into spare. It wouldn't work. Customer service said they couldn't switch my account unless I purchased more time, even though I had just purchased a new airtime card for my phone. I have accumulated 3,600 minutes in roll over time. I didn't argue with the poor English speaking agent. It seems obvious that these Net10 people are rats intent on ripping off their customers. A legal action would have my support.

I am an active Net10 customer and have been for over 5 years. Recently, I bought an AT&T unlocked smart phone and I wanted to have it transferred to my Net10 service. I put my current SIM card and my SD card into the AT&T phone and most everything worked fine, except I could not use the internet everywhere like before and I also could not use my navigation. I have tried repeatedly to contact Net10 either by phone or the internet and have gotten no response. Each time I've called Net10 customer service, I've been put on hold for up to 20 minutes, never reaching a live person. I am really frustrated as I spent a lot of money on this new phone. I don't want to take my service to Straight Talk, but if this issue cannot resolve itself, I don't see where I have a choice.

My husband bought a 50-dollar card and he had bad service with them. They turned his data off; he didn't have it for the hold month and when he called Net10, they sent him to three people who don't speak English well at all. They will have you on the phone for an hour; they are really bad. He is not dealing with them anymore so don't anybody mess within Net10. He is angry with what they did. Thank you for reading this.

I was with Net10 for about 8 months before they began to cap data usage to 1.5GB for AT&T BYOP customers. Since this change, every month I have had the same issue. I purchase a Net10 Unlimited Card, which by the way isn't unlimited at all, receive service for sometimes a day and then no data. Contacting customer service has led to service representatives forwarding me to an automated message explaining the data cap for high usage customers. My first major complaint is that Net10 advertises an unlimited plan which isn't unlimited; second would be the extremely poor customer service, and third restricting data access far before customers reach their data limit. Net10 is not only falsely advertising but ripping off customers. They not only restrict data wrongly but refuse to honor the service they provide. Net10 is now the worst service I have ever had.

I believe my data is being suspended prematurely! I reactivated my phone on May 17th and had data immediately! The next day, my data is gone! I was told by a Net10 representative that my data had been suspended due to high data usage. How on earth do I lose data in less than 24 hours? The representatives are rude, they don't speak English and this is not the first month this has happened to me! I have been dealing with Net10 since February of this year, and I have had issues every month! I'm purchasing a $50 plan each month and my data runs out after about a week even though I log off Facebook and Instagram. This isn't fair! They can't help me when I call, and they always transfer me to an automated recording. If there is going to be a class action lawsuit, I want to be included!

Long story short, they have cheated me out of my data usage. I have tried to speak to a customer service rep and even a supervisor. They are not treating their customers with respect and I'm down with whoever wants to file a class action lawsuit.

I bought a starter kit, SIM cards and air time cards. I set it up online, got my previous service disconnected and the phones activated and working good with new provider. The morning after, the service was suspended for no reason. After spending more than 5 hours in total in calls with customer service, no one could explain what happened and the only solution they gave me was to buy a new air time card of $130 because they were not able to assign the other to the phones to activate them and they didn't know why this happened. Zero protection to customers. You pay for the worst service ever and they could only say that maybe it was a system error but they could not do anything. The solution: Buy a new card of $130 with no explanation or wait 3-5 business days to have a new SIM card sent (which later I found out wouldn't work). Long waiting hours over the phone, lots of unprofessional excuses. What more can I say? Don't lose your money. It's very frustrating and disappointing dealing with this company.

I bought 4 $50 'Unlimited' cards, cell phone and $60 card. The SIM card does not work. I spoke 3 times with customer support, and 3 times they did not help me. They cannot speak English! I spent 30 minutes in spelling **! I was tired with all! My internet was stopped for 7 days! I refilled with another $50 card and it is day 11th since I have been disconnected! I spent more than 5 hours with customer support. It took me more than 3 days to speak with somebody. They reconnected me all the time to a machine with no choice to speak with human being! I felt like an idiot.

I cannot believe that I have to wait to talk to a "Net10 representative" for 30 to 45 minutes and after finally someone picked up the phone, they cannot help you with configuring the phone for the internet. And they tell you that you have to wait 48 to 72 hrs for your phone to work. That is so ridiculous and that the internet had been reduced because I overused the internet. I just paid the bill 2 days ago and the internet had never worked since I paid my bill. When I talk to them, they tell me that they cannot help me but they need to transfer me to the technical support department. When they transfer me, they hang up or transfer me to a machine that just gives 2 choices ... Press 1 to repeat the same menu and press 9 to hang up.

The last thing I wanted to do was get on here and complain, but I am sick of this. I have been on your forum trying to get help for my phone and I can't get a response. My husband and I have called multiple times. The recent one, the lady hung up and sent us somewhere where we couldn't even get in touch with a real person. For the past 3 months I have used your service, I have not been able to receive picture messages and now I don't have internet. Same goes with my husband's plan. Either it needs to get fixed or we want a refund. You promised our service and yet we were cheated out of it.

This is the chief complaint: Every now and then, the phone will not be able to call out, meaning I will get a busy signal. Now the phone is loaded with prepaid minutes but every other month or so, this happens and I have to bring it back to the retailer who in turn calls Net10 and they do some sort of data thingamabobber into the phone and fix it. Yeah, right. No more Net10 for this guy. The customer service is a joke and waiting on it. I will never get those horrible hours filled with the worse muzak in my life again.

I purchased a Net10 prepaid phone card with 750 minutes. After going home and trying to activate the card, it would not work. I called customer service and they could not activate it themselves. I paid $25.00 for this card and asked for my money back. Net10 refuses to refund my money even after I cannot use the card!

Although polite, customer service is completely useless and the language barrier is consistent and frustrating. Over 3 1/2 hours of time was wasted & the problem was still not resolved. I'm unable to make outgoing calls or receive them for 3 days now and CS says to wait another 24 hours after taking away the phone number I've had for over 3 years. I'm done with Net10.

The first 2 weeks with Net10 was okay... then it has been hell since. First my "unlimited" data stopped working. Apparently the data is capped at 1.5 gigs and then it turns off... forever... even after you buy your next month’s plan. I tried switched to a T-Mobile SIM card after that, but my number didn't port over and it generated a new phone number for me. After several hours with their "customer service", the only solution to retrieve my old phone number was to buy another month of service for my old SIM card and completely lose the month I had just bought for the T-Mobile SIM card. Now here I am another week later and I have no service (phone, text, data, anything) even though I still have 22 days left on my "unlimited" plan. Thanks Net10. ** faces.

My data was cut off over a week ago. They advertise unlimited for $50 per month. I bought a new card last night at Wal-Mart, still no data plan on my phone. I called customer service to find out that my plan was disconnected due to overuse of data. They said they would not reset my phone for data plan. A class action lawsuit needs to be filed against them for false advertisement.

When it was time to renew my service, I added 60 days/300 minutes. Since I seldom use my cell phone, I had already (before making this purchase) accumulated 9,936 minutes. After I added the new 300 minutes, the phone display only showed 9,999 minutes. After spending an interminable amount of time with two different service representatives, the display still only shows 9,999 minutes. (I think the display won't handle more digits than that.) Their solution? Use the phone more or purchase an updated phone that might display more minutes. I did get them to make notes into my file about the transaction not being properly credited (and even got a reference number). Now, I have a phone with a bazillion minutes, and yet I have to keep buying more minutes. Up until now, I have had good service from Net10, but I'm not sure what to do now.

I tried to reactivate my phone on April 24 with a new airtime card I had purchased at the store. After trying to activate it online, it couldn't be processed so I had to call the 800 number (sigh). Lady told me I need a new SIM card. New SIM card came today. After three hours on the phone with four different people who could barely speak English, here it is in a nutshell: The airtime card was added to someone else’s account on April 24, and I am S.O.L. But if I wish to go purchase another fifty-dollar card and call them back, they will be happy to help. Take my advice and don't go near this company. The reason I was transferred so many times is because not one of them had the nards to tell me they screwed it up so bad that the airtime got added to someone else’s account. And no one can do anything about it but apologize. These phones are going where they belong: in the trash can with the useless fifty-dollar air card.

After reading some of the other reviews, I found relief in the fact that I was not the only person that would participate in a class action lawsuit. After 15 days of service, my data was disconnected. I called their technical support eight times. After complaining, they disconnected my phone completely. I told them that they are guilty of false advertisement. Their advertisement says unlimited minutes, text messages and data. According to them, as of March 1st, AT&T phones are limited to 1.5 gig of data. They claimed to have sent out text messages concerning this. I never received any such message; otherwise, I would not have called them. This is not an issue to have apathy. How many people need to be ripped off by this company before something gets done? I am a college student and cannot afford a contract or to switch providers. What can I do?

I bought an LG Optimus in Ohio and moved to Wyoming a few months later at which time the phone did not work. I called Net10 at which time they said they would replace the phone with one that worked in my area. They sent me a phone which was $120 cheaper than the original phone. We called to activate the phone to find it, too, did not work in my area. I asked for the original phone back which cost $200. They now say they can only replace the cheaper phone they sent to me. They lied to us for almost 3 months now and then when I get the phone, they tell me to sell it and buy a new one. When I first tried to activate the phone, they said that I had to buy an airtime card so I did. It was a $50 unlimited card and so we just called to add the time to find out the phone does not work here. It is not marked anywhere that these phones can only be used in certain regions and so I paid for a phone valued at $200, got a replacement valued at $78 and a $50 card, all of which I cannot use.

My first month with Net10 was great. As soon as I bought my first refill, it all went downhill. I was very unpleasantly surprised when Net10 had cut off my data completely (in the middle of nowhere while I was relying on Google Maps for direction). I was never notified about them limiting AT&T SIM cards to 1.5GB of data, nor did I agree to it. Last night, my 30 days were up and I bought a new card. I didn't want to pay the full $50 so I called and asked a Net10 customer service rep, who I waited on for a good 25 minutes, and asked if the $25 plan would work on my iPhone. She proceeded to explain to me that on Net10 Android phones would require the $50 unlimited plan.

Net10 is the worst company ever. They are the biggest scam. Their customer service is horrible. I am going to write my comment everywhere. Net10 retailers say that the internet is unlimited so I exceeded my usage - they cut it. It was okay with me. Until now, it doesn't work. Customer service, all of them are stupid. They don't even have a technical department. They have a machine that gives you stupid tips and hang up. And now I am lost and these liars are useless. So don’t make this mistake people, or they will rip you off.

When I bought my new Android Net10 phone, on the very front of the box, it says clearly, "unlimited text" and talk and data. That is not true. It is a bold-faced printed on the box lie. They turned down my internet 3 times, and now they turned it off and I still have half a month on my phone. So to all of you, who have been lied to and cheated and robbed out of your money and time, please give me a call. I am going to file a class action case against them. Also I have printed up ten thousand flyers telling people not to buy or deal with them at all. I'm in Mississippi. On the front of the box, it says "Unlimited Data." Data, get it?! Call me please. The guy who owns this company is a super rich man in Mexico, that's right, Mexico. This is a number in Miami, Florida of Net10. Call them over and over and over, 305-640-2000. Let us, as Americans, stand up and be heard. You can't push us around. Please stand with me.

After having all my family transferred numbers to Net10, now I found out that the unlimited does not include for the customer that "bring their own phones". Why I was not told this from the beginning? I tried to contact them and they didn't care. To speak with someone in this company, the waiting time is just horrible. I brought my own phones and now the data is not unlimited as they advertise. If someone is going to sue them, please contact me and I will too. Thanks.

They promote unlimited wireless when they only allow 1.5 gigs. I'm still waiting for that one person to start a lawsuit against these people so they would honor their... lie. And now, they have partnered with Sprint. They don't realize that people who get Net10 needs the coverage. Sprint can't offer by use of AT&T antennas or Verizon's which suck. Mr. Carlos Slim, richest man in the world, just build your own networks and don't buy Sprint, Verizon and AT&T. As for bulk minutes, they will keep playing you by their own rules.

I have a Net10 phone and use auto refill. For the second time in a year, my phone said zero service days and I got an email saying there was a problem with my credit card. (A voicemail from them was so inaudible I could not make out the case # they assigned me). I had filled out an online form asking them to fix this which they didn't. Calling tech support was the usual, a miserable directory with no back option, a non-working voice recognition feature. I had to say my phone # (because typing it in didn't work three times) and saying my # didn't work either. I was on hold the usual 23 min. An operator with a feeble pronunciation of English on top of a cheap crappy headset so you can barely hear, who went through several procedural contortions and pronounced, "There! It should display your minutes now."

Since March 1st, Net10 is limiting their data to 1.5GB data a month. I found this out after they disconnected my mobile network for going over the limit. I waited till my 30 days were up (per instructions on their web page) before adding another $50 card; but to my surprise, no mobile network! They offered a lot of tips to save data, but I can't practice them until I get my mobile network back. After several calls to support who couldn't help, I was basically told to buy a new phone (i.e., a new account) to get my mobile network back. What gets me is that they're still promoting it as unlimited.

My wife got me a Net10 phone for Valentine's Day and after a couple of days, it quit working so I called Net10 and after working with me to try and get my phone to work, they said they would send me a new phone. So I agreed. Well, a couple of days after that conversation with Net10, my new phone started to work and I called Net10 and told them that my new phone started to work. Customer service told me, "When you get the replacement phone, send it back so we don't turn off the original phone your wife bought you for Valentine's Day." So about a month later, the phone finally came and I sent it back like I was instructed and I called Net10 to let them know I sent the replacement phone back. So today, 4-08-13, I tried to add minutes to my phone and the pin wouldn't go through, so I called Net10 once a again. Customer service told me that my phone was shut off, that I would need a new SIM card.

I had bought a Net10 phone. After 8 months of really bad service, they told me that my number will expire. I have been trying to get a refund, but the customer service wait is always 2-3 hours and are very unhelpful. Very poor service all around. The company should not be in business!

I returned defective phone to Refund Center in FL two months ago and haven't heard anything. I was told by a supervisor to buy another one and return the defective one to Refund Center and I would receive a refund. So I bought another one believing them. I was lied to so I had to buy two phones and only have one. I'm out $40 and used up half of 750 minutes just trying to get my refund I was promised by Net10. They should honor their promises.

I have had Net10 for 3 years. The first two I had no problems. A few months ago, I started having problems. When I went from the unlimited to the 750 minutes and then back to unlimited, the phone gives me problems. Last month, I could not send a pic; I tried 3 times and was charged 2.5 minutes each time. When I called customer service to complain, I was told to try in a few days. So now I am out the 20 minutes. I was on hold and the 7.5 for a pic that never went through. Tonight the same thing; I tried 4 times, that's 10 minutes and was on hold for 20 and then told me they cannot fix it while we are on the phone. When my minutes expire, I am going to another company that speaks English that I can understand!

Their customer service is a joke. They are all foreigners with thick accents who can't speak or understand English. The phone service is okay until you need assistance... then you are on your own!

I've been with Net10 since last October and everything was fine until this month. They took away unlimited data usage and reduced it to 1.5 GB! I was going to deal with that but now my data speeds are horrible. I did a browser speed test and download on what's supposed to be 4G is 300Kbps that's crawling speed. I can't even use the 1.5 GB for the horrible data speed! Then when you call customer service, it never fails; I'm on hold for 30 minutes or more. Then the first agent can never resolve my issues and you get to be transferred. So then you hold on for 30 or more minutes! Get the picture? I'm leaving Net10. I'll either go H2O Wireless who allows 2 GB data at 4G speed, or T-Mobile or Simple Mobile where I can get unlimited continuously and at least 3G speed! Bye Net10, you won’t be missed; I promise you that!

I have been with NET10 a little under 2 months. I first bought a SIM and called them to get my number ported from my previous carrier. The guy on the phone messed it up and charged me on my credit card, even when I had purchased a pin already. When I finished, I made a call to test the new NET10 SIM and saw that the caller ID showed a new number. I called and they said that they can't do anything to recover my number. I got transferred around for hours until someone said they would be sending me a new SIM. That took five days. I thought, well, mistakes happen.

I had somewhere over 4000 minutes on my Net10 phone when it broke. When I tried to transfer the number on the website, I was informed that I only had 1100 minutes available. I called the company and the representative said he was authorized to give me 1158. I asked to speak with a supervisor who told me they were authorized to give me 1189. Having no other option, I accepted her offer. Also, the first representative had no idea who I could talk to next and insisted I tell him who I wanted to talk to, but the authorization team that wouldn't authorize my full amount was not an option. This is clearly a new issue. The first time I transferred a number some years ago, they had no issue transferring the 2500+ minutes I had at the time. Next time my phone breaks, I'm getting a new company.

NET10 has the most non-user friendly website I have ever seen. They always want me to go with the plan which automatically reloads each month. I tried to go to the site to do that but i'ts so screwed up. I entered the number so many times and it kept messing up. I've been with NET10 for 3 years. The phone service is great but customer service is not good. I'm changing to another service. NET10 sucks.

Stay away from Net10! It's only good for short time. They're disposable phones. With time and minutes still on phone (used last 6 mos.), I could not update the account with already purchased time. After over 2 hours on phone with tech service of Net10 and repeated failed attempts to get account recognized on Verizon network again, Net10 rep said I would have to get a new phone number because the existing number was invalid! It had been working fine until I called Net10 customer service and they reprogrammed the phone.

As I write this I am on hold, waiting for a supervisor, 30 minutes into a customer service call. This is my 4th call this week to this company to resolve the same issue. I began this week with over 300 minutes and 2 months of service that I had already purchased. My phone completely failed - not anyone's fault. The problem was that transferring my phone number and minutes to the new phone was not smooth, to say the least.

To be as brief as possible, my husband and I both have Net10. In Nov., he decided to treat himself to a Droid through Net10. He'd only just purchased unlimited minutes for the month so he called Net10 to get the minutes transferred to my account and also to port my phone number to his old phone (which was a step-up from my flip phone!). He called Net10's CS in India and the girl was good and quite quick. She said she'd have to mail a new SIM card to us and then I should call in to port the number and get the unused minutes applied. Five days later, the SIM arrived.

One month ago, I went from TracFone to Net10 because of a phone I purchased (Galaxy Captive-Samsung). I was told that I had to buy a SIM card and a start-up $60 phone card. Then I could go on a monthly plan. Card is up in two days; I called Net10 and tried to get on their 750 min. for $25 a month. They told me, no, I could only go on a plan for $65 a month unlimited. I told them that they stated I could and their reply was, "Sorry!" I purchased an airtime card and when I went to add it to my phone, they said they would not accept it because I did not buy the phone from them. I was put on their Bring Your Own Phone in the beginning. That was when they started to lie to me with all the plans they said I could go on, and now they state that I cannot pay less than $65 a month or even add a card I purchase. They would not give me an answer for the lying of their employees. They just said sorry. Don't believe them!

All I wanted to do was port my existing Net10 account to the new phone. Sounded pretty simple, I mean, just 10 days earlier I ported my wife's existing phone # to her new AT&T phone and no problem! What could possibly go wrong? Well, when they at Net 10 told me if the number hadn't gone through, to wait an hour. The next morning I called Net 10 back and after 3 hours, they said they needed to send me another SIM card. Okay. They also said that it would be 3-5 days, a phrase I later learned to despise. After a week, I called them back and another grueling phone session, am told that it would be 3-5 days (a week) before I'd get the replacement SIM card, since the replacement SIM card was bad. Really?

My phone SIM was inactive first. Then they fixed the issue for 2 days. Then my phone was deactivated again because I was listening to a religious call. The ignorant support service who couldn't speak hardly any English was rude ugly and hung up on me stating that I was in a chat room on my phone and it wasn't true. I pay $50 a month for this service and there's supposed to be no contract as it is a pay as you go phone. Now, it is a pay as you go as long as you don't get any religion. I am reporting them to anyone who listens now and taking my bank info out of the system. And if they try to charge me, I will sue them. They lie and cheat people out of their hard-earned money. I am contacting an attorney not because it is a pay as you go, but it is the principle of the thing.

I had my new Android for less than two weeks. I used it to search the internet a lot. I figure it is unlimited; I paid $50 for it, so why not? I noticed for the past few days the service was very slow ... it is taking longer to load pages on the cell phone. Then today, my 3G stopped working. I called and they suspended my account for usage. I told them that it is unlimited, how could they suspend it for usage and he said, "It is unlimited, you just cannot use it 24 hours a day." Unlimited? He then said that I violated the user agreement, which I copied and pasted below per their email:

We have 4 Net10 phones in the household, all of which are set up to automatically renew each month. The money is drawn out of our account. Numerous times when the phones were to renew, they became inactive with no warning. The phone was useless at that point so to call customer service with that phone you could not. My wife had asked them if they could add minutes or do anything to make us a satisfied customer and she received no response. They would not comment. Right now, I'm waiting over 12 hours for customer service to contact me so I can again get my wife’s phone working.

Two days no service with Net10, excuse about Network unavailable - Net10 is essentially unavailable during these times. Since they can't get their ** together enough to fix the problem, they certainly don't want to take calls to hear of their poor customer service. It's time to get a real provider.

I am very unhappy with the service. After my phone started having problems, I called and it was under warranty so I was told to send it in and, in 3-5 days, a new one would be sent out. I run a small cleaning business so I must have a phone so I had to go buy another temp., one for $180 since they must do it that way. After I sent it in without any problems, when it came to sending out a new one, I had to call everyday to see what was going on. They said that it is on its way and to wait 3-5 days and it never came. So, I called back and they gave me excuses and said, "Okay, it's being sent out," and every time, I spend 40 min. just to say, "pass me to a manager," since they couldn't solve it. Finally, 3 weeks later, an older, used phone came and it's slow but kind of works. If I could say one thing about Net10, they suck at customer service and can't help. And expect a nightmare of phone calls.

I contacted Net Ten and they agreed to send me a replacement phone in 3-7 business days. I called again yesterday, 1-15-13, and they said that they didn't have an order for me on a replacement phone. I bought my phone from Fred's dollar store here in Tallulah on 12-12-12 and was able to use my phone up until the 5th of January. My service was due to reload on1-11-13 but my phone got disconnected on the 5th of January. I called again today. Alvero told me that I was due for another airtime, but what does that have to do with my phone being cut off 6 days before I was due for redemption of my airtime? Can you please tell me what I need to do?

I ordered a refurbished phone from Net10 Wireless. It arrived when promised. I went online to activate the phone as stated in the Getting Started literature. The next step was to input the phone number from the phone. I plugged the phone in to charge. After several hours of charging, the phone would come on and turn off after 5 seconds. It would do this over and over. Obviously, the phone was not refurbished properly. I called to get a refund of the $65 airtime charged during activation. They refused to refund airtime even though they sold the phone. I understand why you wouldn't refund airtime normally, but when you have to pay to activate and then discover the phone is defective? What prevents them from selling defective phones on purpose just to receive one month of airtime charges without having to provide any air service?

I waited more than 24 hours to get my phone number activated. Net10 called back the dealer. And the dealer had to try to get my phone activated for almost 2 hours on the phone. The customer service representatives transferred us about 5 times. And in between those, they had disconnected twice. I felt bad for my dealer. Finally when we got someone to help, they transferred yet again. What kind of customer service representatives are Net10 hiring? They barely speak English and read off a script that now even I know by heart. They just read off a script and don't listen to the actual problem. They are not problem solvers; they are just transfer freaks. Never again!

I purchased a 750 min. card for 30 days of service yesterday and this morning I received a call and it said I had 250 min. and 0 days left of service. I already tried turning it off and on and I have yet to see my minutes! I hate this service! Run while you can! They are stealing minutes and your money!

I have been with Net10 for about one year and haven't had problems until recently. I have an LG Android phone and am on the $50 unlimited minutes, data, and texts plan. One day my battery died and after I had charged it and turned it on, the phone said the date was January 5th, 1980 and the time was also wrong. Since I am on a monthly plan, the phone said that my plan had run out and I had no service. I went online and checked my account and it said my service had not expired and I had about twenty days left. There is no way to manually reset the date and time on the phone.

I activated my phone on Sunday, 12-22-12, and as of Thursday, 12-27-12, I still don't have any service on my phone!

Net10 is one wireless provider that does not even compete with the major carriers out there such as Sprint, AT&T and T-Mobile, even though those are the networks that they are running off of. Half the time you are unable to access any of the features and when you call the customer service number, you are on hold for 30+ minutes at a time. When you do get to speak with someone, you cannot understand what they are saying and do not care about the customers that they are servicing out there in the world. By having and offering smartphone service with "unlimited" data, within a week after having the phone(s), they throttle the data service or you have no service period and have to contact them to find a resolution - which the majority of the time, does not work at all.

Since signing up with Net10 over 3 weeks ago, I can only make and receive calls when I am approximately a mile or more from my house. Customer support thinks it's my phone. After receiving a SIM card, same problem. I got a replacement phone, same problem. I tried a SIM card with an older phone, ditto. The older phone was deactivated for no reason at all, so I had to go buy a cheap phone to hold me over. Now I am waiting for my third SIM card, but with a new twist. The cheap phone I bought was deactivated this morning and cannot be reactivated with my old number, and the new replacement SIM hasn't even shipped yet!

I find it interesting that another consumer noted how disheartening it is that Net10 does not seem concerned with losing a $49 customer. Unfortunately, it is far worse than that. I just cancelled all three phones I was using with them and the floor supervisor was unfazed by my announcement that I would be doing just that. I was paying about $80 a month for all three phones.

I am writing this letter to let you know how highly disappointed I have been with the service I have received from Net10 in the last 45 days after starting out initially with no problems. The level of difficulties I have had recently with just getting basic service has grown to ridiculous proportions. I have never experienced anything like it, and I am to a point about ready to discontinue my service and make sure everyone I know hears about the lousy service I have received. I believe, after detailing my experience below, any consumer would rightfully understand my level of frustration with your company right now.

I bought a Samsung Galaxy Proclaim from Amazon with the stipulation of use with Net10. There are every kind of problems: phone would not stay on no matter how I fiddled with the settings, for example. They changed my carried-over phone number to a different number, and then changed it again to something that wasn't even a phone number. I was on the phone with their alleged "support" people for over 10 hours before they finally said they would replace the phone. Then when they sent the new phone, they forgot to include the envelope to send the old one back, so I had to go on their sucky support line again just to get the damned return envelope.

Net10 is the worst service provider and carrier. I had an LG phone (which I had disconnected yesterday through Net10) due to poor customer service and quality. My experience has left me completely unsatisfied and in fact, angry that in today's world of retail and services, Net10 is willing to lose customers for less than $49. My phone experienced battery charging issues from the very beginning and I was able to get additional batteries right away. The phone call alone was frustrating to say the least, as it took an extraordinary amount of time and the operator asked the same questions numerous times. I did receive the batteries right away, but the phone continued to have the same issues.

If you have the option, please go with Metro PCS or another company that has a customer service department who cares. A system glitch (their words, not mine) caused me to be charged twice for a 30-day plan. After spending over 46 minutes on the phone with customer service (really?), they told me they'd issue a refund in 7 to 10 days. Neither agent I spoke with could explain why I can be charged instantly, but refunds take 7 to 10 days. It's "procedure" as they both said. Horrible company! Agents #** and #** should find jobs with companies that are not trying to rip off the American public!

I tried to get my old number on a new Net10 phone and still trying. Net10 told me I needed a new SIM card and sent me one. Once I got the card, they asked that I call them to activate the phone. After an hour and a half, they got it to work. Then the next morning, it didn't work. It said it didn't recognize the SIM so I put the old SIM back in and it worked but with a new number. When I put more minutes on the phone, it deactivated. So I called them and they activated the phone after an hour on the phone with them. Then it deactivated again after a day, so I called them again and they said I would need a new SIM again and they would send me one but it was never sent because they thought I already received it. After a while, I gave up.

My customer bought a SIM card and paid $50 to turn on the services. The services don't work and we want a refund. They said no refund when it's their fault. They sold me a defective SIM card.

I am on low income and over 80 years old. I bought a $20 prepaid card. It did not go in. I called their 611 number. They said they would fix it; they never did. Help please. Thanks again.

I had a ZTE Merit Android Smartphone from Net10 and had a great encounter with customer service. The phone was inoperable, so we agreed that they should send me a replacement phone. Well I got the envelope right away to send back my old defective phone, but it's been over a week and I haven't received my new phone. When I go on net10.com and enter my ticket number, they say I should receive the phone in two business days. Two business days from when? It's been 9 days since I sent my old one back and it's been two weeks since I spoke to customer service. I hope this gets resolved soon.

I purchased an XTE Merit and it was far short of what one would hope for. It also didn't do what the salesperson at the store said it would. I returned it and received a refund, but the store clerk could not refund the $50 airtime card. I called Net10 and was told that I could use the credit if I got a Net10 sim card for $9.95. I went back to the store and found that the cards are $14.95 and only work with the $50 a month program that even the XTE Merit was insufficient to make worth it, let alone the unblocked phone that I would put the sim card into. So, I called back over and over and my call was transferred to someone who never came on every time. I've been ripped off and don't appreciate it. Net10 will not come ahead on this deal since they haven't spent all they'll spend on customer service reps hearing my complaints whenever I get a free minute to call. But my options otherwise seem few except to warn others not to buy their products.

Okay, so I have been with Net10 for over a year. Now, this last month my phone couldn’t send out picture text and some text messages wouldn't come till 3 hours later. Now, I called 12 times to only talk to those who don't speak English and are very rude. Uhm, hello? They act as though they pay my bill every month. So they finally sent me a new phone. Okay, how about the fact that phone, as well as the SIM card, didn’t work? So I was out of a phone for 3-7 days. I called again and they said, “Well, we are going to send you another SIM card.” Cool. So, I get that and it doesn’t work. I get 3 more after that and they all don’t work. So now I’m at the point where I wanna take them to court because this is not right. You all take money from us and we still don't get correct service. So get ready, Net10 - we are both going to court. I have never encountered so much ** with a service. You all have a team of people who don’t care and it’s supposed to be customer care. Please, I am going to get my money back and more. This is not right at all.

I have a cell and I got one for my mother, had AT&T and got robbed by the period. Net10 steals your money by shorting you on days. For example, you buy a $50 unlimited card call in on say 10-10-12, most people would think the due date would be 11-10-12. No, it will show 11-9-12. It has happened to me over and over. I have called customer service and they're some of the rudest personnel I have ever dealt with. At least I know some of them speak English, if you can call it that. It takes them over an hour to resolve a simple problem. I'm mad. Go expensive, you lose; go less and you lose. Go back to land lines.

I bought Net10 phone with card activated. It had 750 minutes. I was happy, then had 200 minutes left but lost them. I put in the PIN and said it was used on the phone already. I didn’t put it in. They said when they checked it out, the minutes were put on the phone. I told them I heard something bad about Net10 but thought it was not true. Well, it is true. They cheat you out of minutes and money they need to have carried over for the money you pay. They get free money and you get ripped off.

service days, minutes, airtime all running out at different times leading to long calls with Net10, enduring unlistenable foreign accents trying to speak English. So, I figured I'd get a smart phone and unlimited auto renewable program with Net10. Now, this new phone has no service at my base location. And what a hassle it is trying to get through to Net10 to send it all back and cancelling this sucky service and new phone! My warning is to stay away from Net10 or TracFone or any other company they become next week.

I was currently enrolled into a Net10 phone plan that consisted of 750 minutes. I ran out of minutes two weeks prior to my next bill. So, I decided to pay online. Prior to doing so, I called Net10 to get the minutes I had purchased the night before added onto my cellular device. I was put on hold for over a hour. Once I spoke to a representative, she was rude and had trouble helping me. I asked her if she could put the plan previously purchased on my phone. She agreed to do so. During the process, she asked for the credit card information that I had used in order to purchase the online plan. I gave her the information she asked for. In the process, she notified me that my card will not be charged until the plan was active.

Issue #1: Every day for several hours at a time, my phone is blocked and has no service in my home. This was not an issue before. One second I have full coverage, the next none, and my phone is in the same spot, not moved. As I walk all around my property, the same thing. I am being blocked from cell service several hours at a time on a daily basis now. Issue #2: I had to call 911 with a few minutes on phone left. 911 emergency services had me on hold for several minutes, and before they picked up and answered the phone, my minutes ran out. Net10 dropped the call when my time ran out. I tried to call 911 back and it would not work. I thought there was a law that cell phone service providers had to allow people to call 911 in an emergency.

It seems like Net10 likes to mess with people’s phones and cut their internet a lot. They’re good about messing with the internet, someone is going in and changing the setting. They know they can get into a lot of trouble.

I have been having the same troubles as everyone else for the last few months. I have been a Net10 customer for over 2 years now. The most recent problem is they charged me for my "easy minutes" plan last month, but my daughter was out of town with the phone and we didn't realize for over a week that the minutes had never shown up. It took me 3 days and I don't know how many hours on the phone to get this resolved. I told them to change my billing date to the actual date I got the minutes because they were trying to charge me for a week I had no service. This month they charged me for my "easy plan" 12 days before the service end date!

I have been without access to not only my phone but other programs which I use my cell phone with, to verify security for my online accounts. I have made repeated attempts to resolve the issues. It's been over a month now and it's still not working!

No Refund Policy Despite Flaw on Product Promise - This complaint has reached already to the managerial department and I still cannot understand that it fall short on its product promise. I have a Partech duo GSM phone which used to be under another service provider before I went to Net10. It was working fine. Then, Net10 advertised their product $50 for unlimited call, text and internet access for phones from another provider (enticing us to subscribe from AT&T, T-Mobile, etc.).

I used a 750 minute card to add to existing minutes on my phone. It took away 1633 minutes from me and gave me only the 750 minutes and they will not reissue my old minutes back. These are minutes that I have already bought and paid for. Then on top of that, I hung on the phone with the new minutes to wait for some bozo to help me (I was in the middle of the parking lot) and do you think they would reimburse the minutes I had to hold? Of course not! After arguing with this person and talking to a so-called supervisor and being told that they are not going to reissue my 1633 minutes, I told them that as soon as I got home, I am filing a complaint with the Better Business Bureau. That didn't ruffle their feathers in the least. So that is exactly what my course of action is going to be and I would tell everyone to do the same.This is **. We all work hard for our money and should not be screwed over.

I purchased two Net10 Trac phones and 2 airtime cards for a total of $174.53. (I called and they said only one model worked in my area, so even though I did not like that phone, I purchased it so I would have service). When the phones arrived, they did not work. I called and spoke to numerous people. The first person told me it was the airtime card and to purchase a new one. So even though I purchased two $50 cards, I purchased another one, hoping that was the problem so I could have a phone for work, instead a waste of $50 more and no working phone for a week!

My phone suffered a defect of the touch screen. I received a replacement on a Friday about a week after calling, this was on a Friday. I called Friday and Saturday waiting 45 minutes after the calling system said someone would be with me in 15 minutes. On Saturday, the system said it would be a 30-minute wait and I waited 1 hour 39 minutes without talking to anyone. So, I was without a phone for a week.

I ordered my Net10 Phone from HSN. First month is free and each month is for $45 unlimited usage of everything. They established a temporary phone number in a few minutes - no problem. The nightmare started when we tried to port my old cell phone number to the Net10 phone. After three days of being on the phone for hours and hours (averaged five hours each day), I spoke to a manager and he finally got a phone number for me and my phone worked. I called my husband and best friend to see if the phone worked; it did. However, less than an hour later, my husband tried to call me and the phone didn't work. Looking at the My Number on my phone, the phone number had changed again. So, I was on my 4th number with this company. I didn't care, I was just happy that the phone worked and it actually worked for 24+ hours.

Minutes being used by a bogus company - I started to receive a ton of texts using up my minutes just after contacting Net10 and getting a phone number transferred and more minutes. They asked for my email and my wife's because she had this phone number, so I gave them. I contacted Target, this was their response: "Thank you for contacting Target Corporation regarding your experience. Your email has been received by our executive offices and I have been asked to respond. Please accept my apology for any frustration and inconvenience you experienced. I'm sorry, but this isn't a Target approved event or offer. Please contact your local law enforcement or phone company to report this scam. We've taken these comments very seriously and appreciate you taking the time to let us know about this brand misuse."

When I first got my Net10 phone, I requested to keep my old phone number. They screwed that up and gave me the wrong number. Also, the process of turning my phone on was a complete nightmare. I was disconnected about 10 times and spoke with about 15 different people (all who barely speak English). After all this, I spoke with one nice service rep who offered me one month free service because I was about to call it quits and drop them. I got her name, ID#, date and time she spoke with me, but of course, the one month free was never noted in my account and my phone was turned off.

I called Net10 on Saturday because I was losing my time and the person that I spoke to said that I would have to call back from a different line and so I did on Monday morning. I looked online to see if Net10 was open 24 hours a day and it said it was and when I called, they said to call back between 9am and 8:25am. Anyways, the person that I talked to sounded like it was a recording. Just like one day when my mom called them and it took over an hour to get a hold of someone. I am just trying to add airtime to my phone and it took about 15 minutes after that for them to get on it. The sad thing is that we pay $25 a month and I get very bad reception anywhere. And then if you do not use your airtime by your date, your phone expires and you lose all of your airtime. Also, they do not give you any time to get your airtime use up.

Every phone I got was defective and when I asked for replacements, my service was interrupted and and I lost minutes on another phone which they said they would replace minutes but never did. This is the rudest company I have ever dealt with and I recommend anyone who is thinking about using this company, don't. The service reps are unskilled, disrespectful and liars.

The worst customer service ever! I was on a monthly plan and my cell phone service was stopped one week early. After a grueling hour talking with three customer service representatives, who kept insisting that they were right even though my email from them stated that the deactivation date was what I said, they said that they could do nothing more than sending a new SIM card which would take three to five days. Previously, when I had to replace a broken phone (display), they had no idea how many minutes I had left.

I switched carriers in February this year to Net10, hoping to have better service, Boy, was I wrong. It's the worst company ever. I rated it, along with Virgin Mobile (my previous carrier), the worst to get service with. I bought one of their crappy android phones last month, as I switched from another phone. The transaction was great. Then a few days ago, I had issues with "networking," as the phone didn't work. Well, service wasn't working. I had no service since last Friday. Well, it's on and off issue.

They messed up since day one, 3 1/2 years ago. I was set up with the wrong area code, I was not receiving incoming calls for 10 days. I had to get a new SIM card to fix the problem. I have been getting "check call restriction #34" on random incoming calls for years now. Net10 had me reset the phone, enter new code by me and at their end, one tech told me it was the cell tower causing the problem and that nothing could be done to fix it. I've contacted them in email and by phone, the problem still occurs. I also get an occasional "for emergency only" when trying to dial a call. I have to try 3 times before it goes through. Very frustrating with no resolution or help from Net10. I need the phone but do not count on it. It also drops calls at will and will add a "(" at the beginning of some text messages. I got bunches of minutes on it. I would love to sell back to Net10 in exchange for cash or any other phone and service. Any help?

I have been with them for 3 months now. The first month, it took them almost all month to get my service established. The next month, I went to Florida for a week and half with no internet service, except for Wi-Fi. I was told I would have to lose my phone number and resign up to get Wi-Fi in Florida. Then I got home, and my service was cut short, because I paid early the previous month, so I didn't have to deal with it right before I went on vacation.

I just used my online account to activate my Net10 phone not even 20 minutes ago and ever since the phone was activated, it has done nothing but turn off over and over again. If you touch a button, it turns off. I took the battery out and put it back in and turned it back on. Seconds later, it turned back off. I have tried multiple things and now I'm just frustrated. I need this phone today.

Phone doesn't allow calls to be made or received. I took the battery out and left it out for twenty seconds. After replacing the battery, the phone still had no reception. This phone is for my elderly mother and emergencies and is proving to be totally unreliable.

Just some information that I hope helps some of you. If you want to try and bypass some of the frustration of dealing with Net10, call 800-876-5753. You can get this number from **.

On Monday, March 26th, I called Net10 customer service as my stepdaughter's phone stopped functioning. The phone would turn on, but it was frozen on the home page. After talking to a rep for an hour, I was told they would send me a replacement phone and that I would be able to keep the same number and all minutes and service days would be transferred. I received the replacement phone on Friday, March 30th. I followed the setup instructions and tried to activate the new phone online. Due to this being a replacement phone, I received online instructions to call customer service. I called Net10 again and after another 40 minutes of talking to an unprofessional and quite honestly, incompetent service rep, I was finally told to wait an hour and the phone would be activated with my old number, minutes and service days.

Ever since I went to the store and bought my new "awesome" Net10 phone, all I have had were problems. From the phone not being updated to it saying that I have service in places, and then I can’t even make a call or send a message. I don’t understand what is going on with this dumb phone. It freezes on me all the time. Sometimes it works very, very slow. It’s just a waste of my time. So now I’m going to go to Verizon and see how they treat me.

This is related to my account having been messed up and the company doesn't want to resolve the problem. I called on Sunday, 18 of March 2012, to put some minutes on the phone. My phone was working fine until I made the call. I was told that the SIM card on the phone was bad so they put a ticket number for a new card. They told me that the card was going to be in my house from 3 to 5 days and it didn’t show up until Monday, the 26 of March 2012.

Net10 stole $200 worth of minutes from. I had a Net10 phone for six years. I wanted a new Net10 phone. When transferring my phone number and minutes to the new phone, they did not credit me with all my saved minutes from the old phone. I had around 6100 minutes to transfer and they only gave me a total of around 3900 minutes which turns out to be around $200 worth of air time cards.

I purchased a Net10 unlimited talk and text phone over a year ago and had numerous problem with my internet not working and the phone turning off even when it was fully charged. Their customer service is the most unprofessional and overall disgrace! I was on hold for over an hour, the reps could not speak English and did not understand me or my problem, and would just transfer me around until I had to ask for a supervisor, who again I could not understand! A few times the supervisor was nice enough to credit me a month. However, every time I would renew my plan, I would go through hours on hold. I have children that require frequent medical treatment and I have a lot of professional and medical contacts on my phone. Unfortunately, in order for me to keep this number, which I just can not afford to lose, I upgraded to the LG Android! Huge mistake!

I bought the phone and activated it. Ten minutes later, my minutes disappeared on an unlimited plan and they keep saying they are fixing it and have not. I paid for a service I have yet to receive.

On 1-30-12, I purchased a Net10 Tracfone. When the time changed on 3-11-12, the clock on my phone did not change. I have read every page in my book and checked every setting on my phone. There is nothing that shows how to change the time on the clock. It is very inconvenient to check the time and remember to make it an hour later. I don't know if there's anything you can do or not, but I would appreciate any help you can give me. Thank you for your time.

Since I have ported my old number, I have deactivated every single day. When I went to Best Buy, I mentioned that I wanted my old number with Net10 and was even ready to sacrifice time and min with my old carrier. Well, my service with Net10 was fine till I ported my number. I tried to port my number this afternoon to another carrier and have not been successful yet. It is sad when I have enough money for quality phone service but cannot get it. I may have to get an attorney next week if I cannot get my number back from which I think they stole.

I have had lots of problems with a few different phones losing minutes and causing me to have to use other people’s phones and their minutes. That’s why I'm doing it on computer this time. I've been using my mom’s phone for a while now, because mine won't charge. I had to get a couple of different phones due to the problem with mine. I am a paying customer, and I am sick of all the problems!

I ordered a sim and $50.00 prepaid card. I received the sim and card yesterday. Activated the sim’s serial number with the request to port a number from AT&T. I received a call this morning from a customer service representative, asking for the AT&T account number (which was already provided with the port request), and gave the account number again to the representative. An hour later, I received a call from another representative, saying that a phone number was already assigned. I told the guy that this is not what I signed up for. He said okay and he'll check. Another hour later, I got a call from a guy stating that I have to buy a new sim card since there is a number activated on the sim. I told the dude that I did not request a number, but requested my number to be ported from AT&T. He replied, "Well, you have to buy a new sim." I told him that it's not my fault that NET10 assigned a number instead of porting a number. "OK, I'll check,” was his reply, and, “I’ll call you back." Of course, no call back.

My phone stopped working. Net10 sent me another one. They transferred the phone number to the new phone but lost all of the voice and text messages. Some of which were very important job search responses. I lost at least two weeks of service but they only gave me four days extra. I requested more extra days and they said okay and gave me 14 total extra days. But they erased all of my minutes and I am on the unlimited 30 day plan. I contacted them and spent over eight hours on the phone. They reinstated the minutes but took away the extra service days and charged my credit card two times for the same month. I called and they transferred me to the local police department once. I was finally put on hold again for a supervisor who told me the representatives do not have access to the tools needed to fix my problem. I called back again and still have not gotten any response. A total of 14 hours waiting to only get hung up on or the issue unresolved.

By filing this complaint, I am hoping to save others from the horror of Net10. I purchased a Net10 Android on 12/24/11 at the Best Buy Mobile phone in the Avenues Mall, Jacksonville, FL. I had a Net10 phone previously and requested to have the new phone activated and the number transferred. This was not done properly. I struggled for more than two months to get the phone working correctly.

I signed up for Net10's $50 unlimited plan with automatic renewal for three months. After the first day, I had no service. I contacted the company and they fixed my account and I was able to use the phone. Apparently, the renewal didn't take place. My phone was deactivated and I am unable to add minutes to the phone. My initial attempt to contact customer service, (877) 251-2901, said there was unusually high call volume and they could not take my call. I called back, and have been on hold for over two hours. I have purchased a new phone and a plan with a new company. What I am most upset about is because of this situation, I am losing my cell phone number. I will donate the cell phone as I have no intention of ever using this cell phone provider again nor would I ever recommend it. Horrible experience.

Three weeks ago, we purchased and activated a Net10 phone with a 750-minute/30-day airtime card. Today, March 2, 2012, we reviewed the Net10 website to see how to sign up for a monthly Easy Minute plan. The website clearly offered a pop-up window explaining that we have two options for signing up: now or later (later being on the current cycles end date of March 9th). If we were to sign up now, we lose the remaining 385 minutes and 7 days from the initial airtime card. The website stated that if we choose later, the monthly Easy Minute plan wouldn’t start until our cycle end date of March 9th (thus preserving our current minutes and days). We chose the "later" button. Another statement came up stating that our credit card would not be charged until the cycle end date of March 9th. We completed the transaction believing all would transpire as the website described.

Approximately one month ago, I called to find out why my text messages would display beginning of the message instead of from who sent them. After two different calls to Net10, one hour each time, the operator sent a new Motorola phone. After four different calls to Net10, over an hour each time trying to get the new phone activated with my current number, **, I was informed it was deactivated and could not be used any more. After spending another hour on the phone with Net10, I was finally told someone would check into my number. I was called and informed that the new phone would have my number attached to the new phone.

I have had my phone since December, and I have entered my minutes 1 or 2 days before the expiration date. Every time I do that, they will deactivate my phone and it will take me up to 3 days to get the situation fixed for a mistake their system does, and they promised that the next time it won't happen again. Well today, my phone is deactivated and the next minutes are due on March 6, 2012, just don't understand why this company does this every time. I am very unsatisfied with this company.

Lost of minutes - Monday, 2/27/2012, I used a 750-minute card to add on to existing minutes. When I activated it, it took my 2400+ existing minutes and left me with only 750. The Net 10 company will not reissue my minutes back. I lost a lot of money. Consumers need to be protected against companies like this.

The consequences were that after 1 hour and 50 minutes, I canceled my Net10 service, as I got zero satisfaction from at least 5, maybe 6 technicians, and their so-called supervisors accented English was abominable. Net10 would not provide a confirmation number or email showing that they had actually canceled the service. After no problems for months with Net10, I was suddenly informed that I no longer had Service Days, and my account was deactivated, although I had over 600 minutes left. My service was pay as you go for $15.00 a month, plus taxes. This was all I wanted, as I use the cellphone only once or twice a week.

I lost my phone. After a couple of weeks, I bought another Net10 phone, and transferred the phone number, and the minutes from the old phone. Then, I found the old phone. I tried to reactivate the old phone online, and via my home phone for a week. Nobody ever responded to my two emails. I waited 1 and 1/2 hours on the phone. I never got a response at all. I finally got my Net10 online account, to let me buy airtime for the old phone. I have tried several times, just to have the system dump me out. The old phone became active, but has the same phone number as the new phone. There are no options online, or on the phone contact number to change it. Nobody responds at all. They have my money, and no other way to contact them.

I was suddenly unable to make calls on my phone. I had over 2000 accumulated minutes. I have been enrolled on their Easy Minutes Plan for years.

I was sent a message via email that my payment was declined. When I called, it was determined that my MasterCard was outdated and they needed the new numbers. I gave them, the girl told me all was fine. That night (Friday), I received a thank you for payment email. On Saturday, when I turned on my phone, it said deactivated. I called again and could not understand the person, noise and very poor English. She put me to a supervisor and I still could not understand or hear due to voices in the background. Both of those calls were about 25-30 minutes. Today (Tuesday), I called again and was told it would be fixed. A 1/2 hour later, it was still not done and again, I asked to speak to a supervisor and he then proceeded to try to fix the issue. All of them constantly say: "we are waiting for the information" nothing was gained again after another 20 minutes talking with the supervisor and I asked to talk to an American representative and they refused. They ignored me for another 15 minutes and again, I asked to speak to an American representative and they refused. I guess they kept working on it, after about 62 minutes, they asked for my land line number and said I should turn my phone off and then on and they would call me to see if my phone was working. Yes, it is after 3 phone calls, time off of my minutes for their mistake 3 operators, 2 supervisors and an refusal about 5 times to connect me to an American rep.

They sent me a replacement phone because the one they sent a month or so earlier, stopped working correctly. They indicated at the time I was trying to transfer the minutes and the service days over to the new phone, that they thought there were too many minutes and just how did I get all those minutes and then by the 6th or 7th person, they transferred me to, that person deleted all my minutes from my old phone and refused to put them on the new phone, stating that they needed to do an internal audit. Thus, effectively leaving me with no phone service or minutes and two phones both inoperable. They are liars and thieves and should not be allowed to do business or post a so called "code of ethics" on their website. As far as I can see, they have no business ethics.

I purchased a phone and a $50 card. When I called in to activate the phone they said it had not been scanned at the store, yet I had a receipt showing it had been done. I was on the phone for an hour and twenty minutes, having a very hard time even understanding them. Most of the time was spent on hold. I was transferred to a supervisor who asked me for personal information and then told me she had authorized activation of the phone and was transferring me back to have it activated. After being on hold over twenty minutes, the guy told me the phone had to be scanned at the store again. I was so angry I got a migraine, the worst one I have ever had and barely slept. I called the store where I bought the phone and card and was told I could return the phone, but not the card. That made me even angrier.

I paid my monthly fee only to have my phone turned off. When I called to see what the problem was, they told me that while my phone was still activated, my phone number (of 5 years) had been cancelled and they did not have the option to turn it back on. Their solution, give me a new phone number. I cancelled them completely and demanded a refund of the month's fees I had just paid.

Text messages began, not indicating who sent the message. Two hours on the phone, I was still unable to find out who sent the messages, until opening and paying for a useless message. They decided to send me a new phone. I was not going to be able to transfer the ring tone that I had paid for. I got the new phone. I was unable to transfer my contact numbers, except manually, like I have the time for that. Then I just wanted to use the old phone but then I had to have a new SIM card set to use it. They should be able to use the technology they sell or not be able to sell it. Plus, the "US based" support can not speak English clearly enough for me to understand anyway.

Sign me up for the law suits as well. They changed my number and didn’t even tell me. I am also dealing with the sim number and I agree you can’t understand them all though out with what they told me today. I do speak English. Yeah, you do but not very well. They don’t listen. They tell you the problem is fixed, uh now it isn’t. I have been lied to.

I purchased the plan two weeks ago. I received many calls directed to the previous person that had my phone number. I called and requested a new number. Two days later my service had been deactivated. I called again – the service was reinstated but I was given a new phone number without my knowledge. I had three phone numbers within a 2 week period. The next day, the service was deactivated again. I called again – the service was reinstated but now I have no text messaging availability. I called again - after 2 hours on the phone and 4 customer service reps, they assigned a ticket number stating that a resolution would take place within 48 hours. That was 3 days ago – I had no contact from the company and text messaging still does not work.

I had purchased a Net10 phone in Dec. In Jan, I bought another new one. I activated it and then I was unfortunately in a rush and got my phone a little wet. It immediately stopped working. Not a problem, I have 3 other working Net10 phones.

I had drop calls and noise, saying I used more minutes than I did. I called customer service 6 times, they were rude and nasty and hateful. I am dropping this crappy service and going to someone else, it couldn't be much worst.

Net10 is a scam. Has anyone started a class action lawsuit yet? Sign me up! I’ve been getting the run around for over a week cant port my # to my phone and left without service after i paid for air time , i guess that’s how you can offer $ 50 unlimited, by not letting anyone use their phone.

I paid $25.00 for Net10 minutes card good for 600 minutes. They won't put them on my phone, they always give me the runaround. I talked to 14 people with no results. I tried for 4 days and about over an hour each call from my brother's phone. They should be put out of business!

I have never been frustrated in my life. I spent close to three hours trying to get some answers regarding my number transfers but to no avail. First of all, if they had some issues, they should have informed the customer clearly instead of putting me on hold and cutting me off five times today. I also kept on getting different versions of their story but no clear answers. For example, one representative Eubert said that they'll send me new SIM cards, whereas the other representative Suzanne said that the numbers were pending and they were trying to reach us, conflicting stories. I will not recommend this company to anyone.

I switched to a Net10 phone and had my old number ported. It worked for one day than Net10 gave me another number. I called them and got 3 different ticket numbers. I called about 6 times and every time I was told to wait 24 hours. Now, I have been waiting four days now. Phone is not even working and I’m still waiting for my number. They told me my number expired but they took my number from an active phone. I asked why it expired and they told me they couldn’t tell me why. I can hardly understand anyone I talk to. I wish I never changed companies.

Net10/Sprint cover the android phones. I had found this out when my telephone # was changed 3x over a period of 1 week. It has been utterly ridiculous trying to get my telephone # back I've had for 5 years. when I explained this is jeopardizing my job, they kept putting me off for another 2 days with more ticket numbers.

I tried Net10 for one month and it was the worst decision of my life. At first all the phones got activated and everything seemed fine. Until Net10 changed the number of my business phone after a week of me having it. I spend money in marketing my business with my Net10 phone number and I have never had a cell company do this to me before. I lost money and my business because of Net10. Their customer service is the worst. I spoke to so many people in Net10 it made my head spin. There was no way for them to give me back my original number that was assigned to my work cell.

I have been with Net10 for at least 4 years and never had a problem until I had to deal with their customer service. As expected, you cannot understand what they are saying. They are either mumbling or speaking so fast with a thick accent, it is impossible to follow what they are saying. In any event, I purchased a new phone and had to transfer the number and minutes, but it could only be done through their customer service. It would not work through my account online. When I spoke with their customer service rep, they had a problem transferring my rollover minutes, which had accumulated to over 1000+ minutes, so she told me to use the card that came with the phone which was a 750 minute card. I figured it wasn't worth getting worked up over 300 minutes just to get the phone working and used the card as she said.

Okay, I called in with my phone having problems. LG 900g is my phone. After several times, they decide to send me a phone but not after being told several times my address doesn’t exist according to USPS. Well, they got over that and I guess found it and sent me a replacement phone. I was fine with that until I couldn’t get it activated. I contacted them via FB and email because I don’t have another phone to use. After being told several times the replacement wouldn’t accept codes and again they couldn’t find my address.

I bought a Net10 phone two months ago and have had nothing but problems with it and the customer service. When only paying for 750 min., I was at least able to stand in the middle of the street and make a call. But when I paid $50 for the unlimited for the month, forget it. I cannot use the phone 3/4 of the time and still cannot use the internet that I paid for. I have been on my laptop for four days now trying to get them to answer emails. They only tell me they responded to me and I have to respond back. Right. I did what they said. And guess what? It still doesn’t work. And if they respond back, they just say, “We responded to you and you need to respond back.”

In February 2011, I purchased two LG 900G cell phones, one for myself and one for hubby. Both phones were on $50 unlimited cards. On May 2011, my cell phone started refusing to charge the battery. After 2 hours on the phone with customer service, they agreed to send me a new phone. I received the new phone 10 days later, activated and time to put on the phone was no problem. On June 2011, I went to put time on my phone and the people at customer service added the time to the deactivated phone that I had shipped back to them the month before. I was told that I would have to spend another $55 to activate my current phone and they would reimburse our account for the first card. This took 2 weeks to get back into our bank account.

In October, we transferred to another company but didn't like the software so called Net10 to transfer back to Netf10. We were told they would send us new SIMS. One phone transferred, one didn't. Called and was told it must be a defective SIM & they would send another one. 1 week later and no SIM, but both phones listed as the same phone#. Called & they got 2nd phone working but then the 1st phone didn't work. Called again & was told both phones would work. Got both phones working, but found email didn't work on #2 phone. Called again and emailed their corporate office.

I've been a customer of Net10 for over a year and had no problems. Suddenly last Friday, I got an "Invalid SIM" error on my phone. I spent over an hour with their support and was assured it would get fixed. Saturday, I woke and it still didn't work. I wasted another hour punching in the same codes and being shuffled around. Sunday, the phone still didn't work. I called again, got someone whose English was so bad I could hardly understand her and hung up. I tried emailing but just got the runaround. Now today (Tuesday) my friend calls me and says you don't have your number anymore. I say, yeah my phone's still not working. No, he says, you don't have your number. I just called it and got some guy I've never heard of before. So not only does my phone not work with minutes that I just bought three days before it went out, but now the phone number that I brought to Net10 from Verizon has been taken away from me and given to somebody else. Already!

Attention reviewers: In addition to posting complaints here, please also file a consumer complaint with the Federal Communications Commission (FCC) at **

I bought an LG 900G Net10 phone from Walmart ($39). The Walmart sales representative was very pushy that I wouldn't be able to activate it unless I buy an airtime card, so I also bought the $50 unlimited month card. When I got it home, I found out that there was absolutely no signal and zero bars. I could not make or receive calls, text messages or anything. Basically, the phone was a shiny, pretty brick. I posted to the forum, had to go through several emails for them to verify that there was no service in my area, only to get a Net10 customer service phone number to call. I called it (with a Verizon phone I bought to replace the non-working Net10 phone, another $100 spent) and waited an hour listening to music on the speakerphone, only to be told to call another number. Their refund department at 1-800-816-0663.

I have owned a Net10 phone for several years and used the $15 Easy Minutes plan. Everything worked well until I purchased a new phone. I was unable to activate the new phone online and contacted customer service. They activated the new phone, deactivated the old one, transferred the minutes from the old phone to the new one, and claimed to transfer the $15 Easy Minutes plan over to the new phone. The minute were transferred, but after about two months, the phone deactivated and the minutes were lost. I contacted customer service twice. Both times, they put me on hold to investigate the problem, but after several minutes, the call dropped.