NET10 Wireless Reviews

I bought a Net10 phone and a Net10 minutes card together. The rep said my minutes were not compatible with my phone and told me no refund or exchange is possible for the wrong minutes. He proceeded to sell me "the right kind of minutes." My phone has not even activated yet and I hate this company. DON'T BUY FROM Net10!

I called Net10 to get an unlock code for my old cellphone. My husband and I have used Net10 since 2012. The past few months the service has been terrible. We're never able to make or receive calls. We have tried several different models of Net10 phones but it did not help. I have decided to change service and asked that my phone be unlocked. They told me that I had to call Loss Prevention. Okay, so this morning I call Loss Prevention and they tell me that my phone was activated in 2012 and the law didn't change until 2014, therefore, they were refusing to unlock it. I then asked to unlock one of the other phones that we tried to use. His answer to that was that the phone wasn't active for 12 months.

Today I stopped by a local 7-11 to get a cell phone. Bought a $50 phone and a $35 card. Called the 1-800 number and all I got was a recording and then it hangs up. Went to the Net10 website to activate the phone but when I put in the card pin number, it tells me the phone does not accept the card. Pretty horrible experience. Enough for me to take the phone and card back to the store. Of course I couldn't get a refund. I will never use Net10 and will advise everyone I know to stay clear of this company. I pisses me off that this company is allowed to rip people off like this... Terrible.

I have had my Net10 phone for almost 2 years and my phone doesn't use sim cards and now all of a sudden it's saying, "No service, need a sim card" when there isn't even a sim card slot. I see this company is getting some really bad reviews and if my problem isn't fixed soon, I'm changing carriers and that doesn't even make sense.

I should have heeded their low rating, a decent phone company...if you can tolerate their t-e-r-r-i-b-l-e customer no-service a few years back. A month ago I contacted NET10 to get a phone message history due to a police matter. They responded with an attachment/sworn statement & direction where to send. I followed the instructions to a T.

I have had more than one run-in with Net10 customer service. First, when I wanted to use my own phone, I was told that it was not possible. I did my own research, and found that my phone was perfectly compatible, bought my SIM card, installed it, and activated my service on-line. It work flawlessly, in spite of the insistence on behalf of the customer service people. Next, two months later, I requested that my contract be put in auto-pay, so I could receive the discount. I was told this was accomplished... it wasn't. My phone stopped working while I was on a business trip. I recharged it. Third, the Net10 app for the iPhone lists a customer service number that is not for Net10. You call, and they put you on "eternal hold".

Net10 is stating that we must make 12 months worth of payments before they will unlock the phone. I wanted an upgrade and bought a newer Net10 model, activated the new phone, move my phone number over to the new phone then requested an unlock of the older phone. They said "No" - that I had not have that phone for 12 months. So here I bought a new Net10 phone - was keeping the account active and they will not unlock the older phone. They state that I have to activate the older phone with a new phone and keep it open till the 12 months has run out. They want me to make payments on 2 Net10 phones. I looked in their requirements for unlocking and it does state the handset must be active for 12 months, but I was moving the account from one Net10 phone to another - that does not count. Now I have a phone that had it been any other carrier I could of gotten unlocked and sold or given away. Not happy with Net10.

I have been a Net10 customer (2 phones) for over 4 yrs. From the start my auto pay date has been the 3rd of each mo. Today I received notice from my bank of an NSF charge. Upon review, I learn it's due to a Net10 billing that was sent thru YESTERDAY 9/1/2015. When I called Net 10, I'm told that my service is a 30 day service and that they have been using the same procedure for years. I'm like, "NO, I've gone back for past 6 months and the bill has NEVER come out before the 3rd of each month for at least that length of time."

I paid to have my phone reactivated and my money went to someone else's phone. I call to have it fixed and their response is "we have no record you have paid anything." I tell them I have my statement showing I was charged and they still don't care. Then they tell me they can fix it but I have to change my phone number, which is not happening. I finally get someone to refund my money after yelling and screaming for about 45 minutes. Now they have processed my refund, they do not need any more information from me but I am not allowed to hang up. If I hang up the phone they say I will not get my money back.

Net10 customer service department really needs to be careful of how they talk to people. Here was my issue. Got my kids' phones for their birthdays. Activated the phones a month ago. Went to register both online, did one no problem. Get to the second phone and of course I would have issues. According to their system the phone serial # and phone # don't match up. But his phone, when you go to setting, says otherwise. But because their system says it wrong information and because I don't have the phone, little miss customer service girl wants to say I'm a liar. Contact someone to find the problem. Get disconnected from the first one and then I get another one.

These people have the lowest customer service skills I have ever seen. You could be chatting with customer support and all of a sudden they just end the chat and leave you hanging while proving a number for you to call if you need further assistance. That to me is very, very rude.

The really sad thing is giving Net10 even a one star is about ten times too much... People do yourself a huge favor and read these reviews and do not waste your time with these idiots. Save yourself a lot of wasted time being spent off the phone with this outsourced customer service. You will be dealing with the most stupidest people in the world. I've had the same cell phone number for what seems to be ten years, probably more like five though, but regardless it's been a long time. I decided to change my service from H2O Wireless and go with Net10, due to their service was starting to really suck too - big mistake though.

My husband and I have both had Net10 for a handful of years now. Occasionally we forget to renew the card that is attached to auto enroll for payments. The few times this has happened, our phones were deactivated and it was just a simple matter of getting online to renew the plan and reactivate the phones. Not today. My husband was able to reactivate his phone but for some reason my phone's number was being ported to another carrier! And not at my request! Our account online had my phone tagged as "no options available for this phone at this time," and there was a link to see the status of the ticket #. I clicked it, and nothing came up.

I have been a Net10 Auto Refill monthly customer for years. Recently my phone stopped working and I purchased a new phone and had it activated with my old number which took 2 painful days to do due to the poor support services. Once the phone was activated within hours I started to receive scam insurance calls and other telemarketing calls daily that are from non-working numbers when I call them back. These callers call me by my first name and address. It makes me wonder if they also sold my credit card info too.

Having had THREE phone carriers in my life Net10 is by FAR the WORST and least helpful. I have only had their service since June 3rd of this year. Originally I lived in Virginia and so I had a sim card registered to where I lived. Then I moved to Arizona at which point I tried to change my phone number to my ZIP code. They said "Okay we will change your number" 3 times before they told me they would ship me a new sim card to register with my new ZIP code. Fine. I get my new sim card and call to set it up. I did this. So now after 2 new sim cards and a weeks worth of wasted time, everyone in my household who uses Net10 will be switching to a new company because we are all fed up with this.

Every time I try to purchase online minutes, I do not get the minutes purchased. I always have to call and wait for close to an hour to receive the minutes I purchased. I would NOT recommend this wireless service. Very poor service.

I have had a Net10 phone for a 3 now everything works Ok. Add my minutes on this month 8/5/15 and there no data. I paid for data plan, But there not data. Call customers service, and told them I have no data. I call them many time to help me, But was not very helpful at all. They rudely said that they don't give refunds, refuse to give me a refund. So I said, "Fix the problem. Give me my data." They act like they could not do anything about it. So I paid for minutes and data and only got minutes with data! If you pay for something you should get it. But now I see this is a very crappy company that doesn't care about their customers. What do they think, I am boo boo the fool? I will never and I mean never buy any more minutes from them again. If you like to get rip off this is the company for you!!!

I was excited when I took a $50 plan with Net10. The first month after I used my 5gb high speed allotment they sent me a message saying that I reached my high speed data allotment. The second month after 10 days, precisely today, I checked my data usage and it was 2.25gb, but two hours later I received a message saying that I reached my high speed data allotment and my speed was reduced to a very slow one. I checked one more time via text to 611-611 and a message told me my usage was 2.25gb, far from my 5gb allotment. I called Net10, and my speed is still reduced.

Bought 3 phones forms, them all had major problems, making them useless. But they had no problem taking my money, and lied about fixing the problems, and making me spend more money to fix their mistakes.

Since July 29th I have been unable to make or receive calls on my Net10 cell phone, although I have in excess of 850 prepaid minutes left, and my service is valid through August 14. I reported the problem online three times, and was finally informed on July 31st that I needed to call Net10's Customer Service number. I called from a landline at a business office, and was kept on hold for close to an hour. When the CS representative finally answered, she asked me to hold again, while she checked the status of the two work order tickets that I had submitted. She periodically returned and requested that I continue to hold while she checked on the tickets. This went on for close to another hour, until she came back, claiming she could not hear me, and said I should call back.

I had purchased my grandson a Net10 phone; after calling and paying $38 to activate it, no service. I called customer service to fix the problem. I was connected with a woman that I could barely understand and was told the problem was that I had not activated the phone and not paid any money. I checked my card at which time I found the funds had been taken. Customer service personnel pretty much told me "Dang-the-Luck." Verizon ripped me off for $38 and I can assure you that in my world that is a lot of money!

I purchased a card from Net10 that they still sell in the store for my daughter's phone and was told by the rep that I would be able to add it after her current airtime card runs out. The rep lied and I was unable to add it. After talking to 3 reps they all told me to take the card back to the store. The store clerks told me they couldn't take the card back because the back had been scratched off. I just lost my money and Net10 didn't do anything to help me out and the reps kept saying "sorry we can't help you." I refuse to give this company any more of my money. They don't care anything about customers.

I just want my cell to work. I don't want to pay for service I'm not getting!

Junk service#!!! Bad support!!! Do not buy this carrier! New 50$ card my phone is as slow as it was before they shut it off! And what call and talk to a camel jockey to feed me some BS off a script. "It's the towers. Give it a week." Haha what a joke!!! Can I have my money back???

My 3 year old NET10 phone started having issues. I contacted NET10 about it but heard nothing. My husband decided to just get me a new one so we picked one up yesterday and followed all the directions to have my service days and the 1300 minutes I had transferred over. Only 800 minutes were getting transferred over but that was fine, the directions said once my old phone stopped working to dial a code into my new phone and it would be activated. About 20 minutes later, my old phone had stopped working so I put the code in the my new phone and...nothing. The message said my phone activation "has failed", to try again or call the number.

Called Net10 when I received my new phone to have my # transferred. I was told it would take a few mins to a couple hrs. Waited 3 hrs, nothing. Called back, told it would take a few more hrs and that it was in the process of transferring. Midnight (6hrs) later nothing. 27 hrs later called back to be told it would be processed by the end of the day. 3 days later no phone and no #. Called back now I am told it takes 72 hrs from when I called the 3rd time. It was a Saturday so my phone won't be able to be active til Monday (72 business hrs) SO 6 DAYS WITHOUT A PHONE.

I purchased a phone and called to add min. They took 40.15 cents off my credit card just to turn around and tell me I didn't have the right sims card. The phone was a used phone. They took money and then would not sell me a sims card because I didn't have the numbers for the first so I had to pay them 50 dollars to tell me. I shouldn't have bought the phone. What a ripoff.

My only issues are I run out of high speed 4g data so quickly, paying $50 monthly for what I thought was 5gb that turned out to only be 3gb. I'd like to know does anyone know if additional data can be added to the $50 unlimited plan without having to start your monthly plan over costing $100 monthly. This is ridiculous.

I tried to switch from Cricket to Net10 & got completely screwed!! The people barely speak English, it sounds like they're in a garage w/ a box fan. They never activated my phone, confused mine & my friend's phone I was using to activate mine. Gave ALL around poor service!! & I lost out on $110!!

I have never been so frustrated, disappointed, infuriated at a company!!! I hope whoever owns this ** factory will break it down to the last brick and start from the bottom. This company does not deserve to be in the United States!

Can't use MMS. Talked to 4 people who couldn't help. "Unlimited data" is slower than a 33k modem after 500MB. Can't even stream Pandora or Spotify until my next refill. Even worse, when browsing the web, after every click, I just put my phone down for a couple minutes to wait for the page to load.

I paid for my mom's Net10 cell phone to find out that it was deactivated. They took out the money for it. When I contacted them, they told me that my mom "violated" their policy therefore causing it to be inactive. The guy did not even give me an explanation. I requested for a refund and the guy hung up on me. I was on hold for 45 minutes. They wanted to charge me to reactive a new one for her. This company is not good. Please let me know how I can recoup the payment.

I called you guys on June 29 and tried to activate a sim card for my phone and the SIM card would not work so they told me that they would send me a new one and it would take 3-5 days and I have been waiting 8. So I called and was put on hold. After talking to a person for more than 25 minutes ago I called back and I am waiting for you guys to call me again.

I recently had Net10 well for a month. I wanted to switch to a new phone so I tried, that's when Net10 suddenly had no idea what to do. I talked to 3 different reps that said my phone was in the activation phase and my old phone wouldn't shut off until my new phone was activated. Both of my phones shut off and none of the reps I talked to had any idea what to do. The one actually told me to blow on the sim card to help activate the phone, like "wtf are you stupid or are you stupid?" I finally get on the phone with this lady who tells me my phone can't be activated through Net10. THANKS FOR FINALLY LETTING ME KNOW!!!!

I am a NET10 user for many years. But when my phone broke NET10 put me through hell. Their phone support is the worse. Hours on the phone they could not solve the problem. For 3 weeks I was not able to make or receive calls. Finally I had to buy a new phone. I am out of 612 minutes airtime and their ignorant phone reps do not know or understand the problem, do not speak good English or hung up on me several times. As of now, I asked them to compensate me for the lost 612 minutes of airtime and their phone rep insisted to activate my old broken phone, which they could not, even after NET10 sent me a new SIM-card.

I Bought a Samsung S4 4G LTE CDMA off of NET10wirelessphones.com. They sent me 2 sim cards with the phone and told me to put BOTH of THEM in the sim Slot. I did that and it broke the slot that they went in. I talked to a girl named ** and she said that they would send another sim card. They did that and then they told me that the first sim card wasn't even in their company! How can it not be with their company when they sent me the phone? Then we talked to a girl named ** she said that we would have to activate the phone again. When they did that my old phone quite working all the minutes I had on there were gone! We CALLED BACK for the 3RD TIME and talked to a guy named **. He finally sent the card but my phone still didn't work.

I have been a net10 customer for many years and was for the most part pretty satisfied up until now. I know from past experience that as long as you don't need any technical support with your Net10 phone or a live person to deal with any sort of issue, then you should be okay. When I first started using Net10 I had a problem and got the big runaround like so many of you have that have written reviews. My original issue finally got taken care of and I stayed with the service for many years now. Today, is the turning point! I had to once again deal with customer service which specializes in giving the customer the runaround and wasting hours on the computer and the phone. I am beyond angry and infuriated! I was hung up on at least 3 times today, both on live chat on the computer, and on the phone. Customer service's answer when they can't fix a problem is to hang up on you!!! Unbelievable!

I have been using Net10 for several years now. It was good for a while, then I had trouble logging on to my account to add air time and my phone would be deactivated. I would spend time on the phone with someone who I could not understand (not to be cruel), I just could not understand them. So in order for my phone to be active at all times I enrolled in the auto refill using my credit card, have been doing that for quite some time now... over a year at least. This morning I go to use my phone... it had been de-activated... luckily I was home and could get to my computer to reactivate. I called Net 10... no one knows what happened... always a glitch. I know with technology today there is always something. My problem is I have been using this as I said over a year. I re activated using my credit card and I will look for another carrier... I have had it with Net10.

My old phone would not hold a charge. I bought a new one and Wal-Mart set it up. Got home and neither phone worked. Message was I had "no money" to make a call. I had 3 days and 666 min of air time that was supposed to transfer to new phone. The display said the time was there but could not make a call due to "no money". I had purchased a 1000 min. card so I entered that to the add air time. The display once again said 1000 min. and 30 days - but when I tried to make a call it said "no money"! Got dressed and went back to Wal-Mart where it took them over an hour to reach you. Your customer service lady did something and then the new phone worked, but it did not transfer my time and days from my old phone. She refused to give it back to me. In my eyes you stole from me. I have been a customer for more than 6 years. Unless you do something about this to make it right... I will use up this new phone and never come back to your company. PLEASE RESPOND!

Net10 has been overcharging me for text messages at a cost of .50 cents per text (not .05 cents) and picture messages cost $2.50 per pic text (not .25 cents). Also on January 2, 2015, I added 300 minutes to my phone. On January 3, 2015, when I woke up, my phone showed that I had 78 minutes remaining.

I am a Net10 customer now going on the years. Within the last year I have been dealing with some serious health issues, in which entail a lot of appointments, doctors and so on. I have a Net10 phone as my means of communication!! :( It has been really sad, the last and worst experience started this weekend - phone service and data not working or just lousy...dropped calls and all.

I got my mother a Net10 account. When I tried to log on to make sure she has recurring CC payment. It says I need a PW but was never given one. I called CS and they tell me that I have an account and I said yes I registered but can not log on. I was given a temp PW and did not work. I was then told click on forgot PW and create a new one. When I did I got A chanel exception has occurred: Dead-Lock maximum Iierations [50] block(s)=[direct.customer.forgot_password.landing => direct.customer.forgot_password.submit => direct.customer.forgot_password.landing => direct.cust. I told the CS rep and they said "we are having website issues" and I said "UMM you knew and you could have told me and I was told try later."

I have received nothing but the worst possible customer service from Net10 for years. None of their representatives seem to be native English speakers, and they make at least one major mistake every time I call to request anything. I currently have two incorrect charges I am battling, and every month I have to call to ask why my "automatic refill" failed. I cannot stress enough that I have experienced nothing but wasted time and frustration from Net10 over, and over, and over again. I only get one bar of signal at my apartment. They have very competitive prices, and that's the only draw. I've now decided it's not worth it.

NET10 does not find it necessary to notify you when a payment does not go through (CC was replaced due to being hacked). I had a automatic renewable MONTHLY plan. Should have been going till 05/31, but was disconnected AND I had to pay new reactivation fees. So not only they disconnected before the end of the plan, they did not deem it necessary to email or message or phone to say something was wrong, no. Just charge an extra $7 to reactivate AND in the meantime change the abundant plan you had before. The person on the phone was like a robot, only able to repeat herself and unable or unwilling to get ** her supervisor on the line. I advise anyone to look for another plan, which I am going to do too. These carriers are profiteers and have absolutely no customer service.

Ordered a LG Mobile phone on 05/18. Waited for 10 Days, still no sign of phone. Got a tracking number from UPS. But, apparently Phone has yet to be delivered to UPS. Apparently they use a third party, Quality One Wireless to complete orders. I had trouble tracking my order. Also, customer Support @ Net10 has no clue how many days more it would take. I have finally cancelled the order & they can't give me a confirmation number or an ETA on when to expect a refund. It's been a truly frustrating experience.

Very slow internet ever. Very bad customer services **. They charge me 1 week before the schedule and my bank charge me 35 USD overdraft. I will swap to different company. I've been on net10 for more than a year and they are so picky. I'm really not happy. Piece of **.

I have been with net10 for a long time. But now I have called in due to low internet service. I was told that I had unlimited when I first signed up, but now they are telling me that I don't have it. I have called and for a month now they have gave me every reason they can think of. I cannot use my internet service because I have went over. I asked "if I go over what happened?" "Nothing." Their internet service is slow and it sucks.

I can not believe we can not obtain a full transcript of the discussion that transpired with Net10 as the lady said, "must be lying about having your old SIMS card in that phone". As I told her, "I lost my old phone and needed to activate the new cell phone I have bought at Walmart that was a Net10 phone". 1 day ago I tried to activate a new cell phone with a guy from Net10 and he said, "You need to call back in 24 hrs. My MGR. will need to correct a problem I created". Call 24 hrs. later to have the same issue and the lady said, "Are you lying? Did you put your old SIMS card in the phone?". I said, "No. I lost that phone and bought a new one to activate", and she did not want to hear that I lost my old phone and did not have the old SIMS card. When I asked for a full transcript I got a quick No and have a nice day.

0 stars. No one speaks English. The unlimited plans are not unlimited. That's a lie. 3 weeks after I got this 50$ plan, I got a TX message from them saying my data was all used up and now my phone will run slower then normal... OMG. What B/S... THEY ALL LIE TO YOU. ALWAYS GIVING YOU AN EXCUSE FOR SOMETHING. THEY'RE ALWAYS RIGHT. FALSE ADVERTISEMENT. TIME TO CHANGE. SCREW THIS STUPID COMP. DON'T GO WITH NET10. YOU WILL BE SORRY.

I accidentally transferred my phone number and service from my old phone to my new phone after buying a $35 + tax service plan... and now my phone will be turned off tomorrow and I won't be able to use the service plan I bought because they don't have carry over minutes. Don't use this service. They ripped me off about $40 and they'll do it to you too.

I have a monthly plan with Net10. They usually send text messages 7, 3 and 1 day before the day of a refill. This month I didn't receive any text messages. When I tried to make a phone call today I couldn't do it. It just said that my account is suspended. I called Net10 from work. They said my airtime was up, and they suspended my account. No warning, nothing. They also said I should have received texts, or email. Yeah, I know. I should but I didn't.

Bought the kit for 50 dollars to activate a new phone about a week ago with my old phone number and they told me that everything was fine but that the phone was already active. I waited so at the end they ended up telling me that they can't activate it. They block the first sim and still I'm without a phone. I'm dropping this company. Do not enrolled, save your money, time. Really bad.

I signed up for the automatic monthly 200 minutes + 30 days. The minutes got credited but the service days were not. I still had days left from previously. They agreed to add the 30 days, but took away all the days left from previously, which by the way were showing on my phone. Had to go to supervisor. After about 30 minutes on the phone, the supervisor agreed to give me all but one of the service days paid for. We argued for at least 15 minutes about a single day!! To no avail. Net10 simply stole that one day and there is no way to get it back. Unbelievable. What I had to go through to get what was rightfully mine, and then not get it, that is the ultimate in horrible customer service. And it speaks volumes about this company. STAY AWAY!!!

May 24th I used the phone which had a balance of over 9500 minutes. The phone call lasted for less than 5 minutes. The next day the phone showed 0 minutes. Called customer service, they said there was a problem with their system. However they were only authorized to add 1000 minutes per 24 hour period so I would need to call back the next day for more minutes until I had gotten back to the original balance. The next day I called and they said that the phone showed 1000 minutes and that that was the correct balance... Spoke to the supervisor. They checked some records and accepted that I was still very short on minutes and tried to add 9000... They were only able to add to 4500 and said the rest would appear within 24 hours... The next day they didn't show up. I called again... This time they said my phone must be defective and that they would send me a new one.

I've got a phone with Net10 which normally I'm quite happy with as I use their online feature to buy 6 months of service twice a year and it's about $300/year. But the charger that came with the phone broke and no one seems to carry it. They have the chargers and the phones but the customer service rep said that after 90 days I just have to buy a whole new phone. Not happy with this level of customer care; I feel that after being a customer for around 5 years, the least they could do is send me a new charger that probably costs $5-$10. Now I have to risk finding one from China on Amazon and hope it works after waiting 3 weeks to get it.

I accidentally typed in the wrong phone number for a NET 10 $40 aircard when attempting to purchase airtime online. Since they said they cannot transfer it to the correct phone number I asked for a $40 refund and the company refused. VERY POOR CUSTOMER SERVICE.

Net10 has the absolute worst customer service I have ever encountered. Their service areas are okay but I would not jump up and down about it. Trying to find someone who speaks English is practically impossible to do. I have switch now from net10 and I am now happy. I would not recommend that tend to anyone.

My main goal here is to find out the big thing about Net10 and their ridiculous policy of not reprovisioning under any circumstances. If all you needed was to have your service reprovisioned because net10 didn't do it properly the first time please get at me. It has become my goal to find out their secret corporate policy regarding provisioning. I'm guessing their host company, Verizon, T-Mobile, At&t. They must charge a separate activation fee for every provision. Most of their support agents will do anything, I mean anything to get you to just give up before they will reset your account.

I was a customer with Straight Talk for years but my phone wasn't working in certain areas so we wanted to find a better service provider with better coverage area so we went to RAC to get a phone. We ended up getting the special that they was running for 30 a week for 2 new phones and they even hooked us up with Net10 which when we got the phones our services with Net10 was fabulous. My internet was so fast and my service didn't cut off not even once. We both were so impressed. I loved it.

I called to get my husband's phone on auto pay the day before his airtime was up and it didn't go through, but I received emails saying it did go through. He is home alone with no phone and he has a lung issues and has had one cardiac arrest already, now no way to get a hold of someone if he in trouble. WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH AND THIS ISN'T FIRST TIME WE HAVE HAD THESE ISSUES!! And now can't even send complaint without issues.

I've been a long time customer & am absolutely appalled by my experience today. It took 1.5 hours and 8 phone calls to get my telephone number transferred to a new Net10 phone because my old one was wet. The first 4 phone calls, I was disconnected by service agents (without phone activation) because I questioned why I wasn't getting allotted my entire carried over minutes just the minutes from my last purchase (300 from my last card purchased and not the minutes I had banked 600+). When I finally didn't get hung up on & the phone was activated the lady couldn't tell me the minutes I had & hung up with me. I was only given 10 minutes. What a joke.

I had purchased a phone 2 months ago at a retail store. After using the phone for a week or so, I realized my phone was not working properly. I called customer service to resolve the issue. The issue was resolved and shortly after, I went out of town. Once I left I realized that the issue repeated itself with the data not working. I called customer service again and they wanted to troubleshoot the problem but I couldn't because I was talking on the phone. At the time I had no other phone to talk on. I told them I had to wait till I got back home in a week. It was very crucial that I had data while traveling and it was a huge inconvenience since I had to find a WiFi spot to log into. After returning home I had called customer service again and we troubleshooted the phone for over a hour. They realized the phone was defective and told me they would ship out a new phone.

So I bought 2 unlocked Blu studio 6.0 HD phones from Walmart.com in December of 2014. One was for me and another for the wife. Both were meant to be used on Net10 or straight talk "Bring your own phone Plan". Well its been a constant battle with them just to make sure my service is working correctly. Mainly the Data picture messaging and surfing on the internet. So twice now in the last 4 months of owning these brand new phones, my 4G icons have disappeared on both phones at the same time. First time happened after a week of getting the phone. Called net10, they messed with my sim card, rebooted my phone and 4G was back and working again.

Needed new sim card for my android. Was suppose to be here in 3 to 5 days. After 2 more phone calls, only getting a hold of a recording stating it would be here within 5 days. It was sent via FedEx overnight 2 weeks later. Then called to have it activated, They said it was done. Okay, So it didn't work. I had to go buy another phone, NOT Net10. I am disabled, without a phone for over 2 weeks. Called again with my new phone, Was told the sim card was not activated. Told them I tried and was told it was.

I have had a Net10 phone for almost 4 months. From day one, I have had problems with my internet connection. Every time I buy a new aircard for $40, my internet gets disconnected for a least one whole day. Mind you, I bought the airtime before my monthly service expired. I have had to constantly call the service line to reset my phone settings. This latest time I added more time to my phone, my internet service was disconnected again, but never was reconnected. Despite talking to several service representatives over the phone, and putting in new information into the phone settings. Each phone rep also hung up on me. I will no longer use Net10. If you are reading my complaint, please don't waste your money on this company. The other complaints here are absolutely true. Net10 is a big rip off, with horrible customer service.

My son purchased a Net10 phone which stopped working after about 2 months. He called the customer service department and was told that a replacement phone would be sent to him and should be received in 7 to 10 days. There was no mention of sending them back the defective phone. My son waited for 3 weeks, during which time he called (at least 3 times) the number provided for tracking the replacement phone delivery. Each time he called the tracking number he was told that he should be receiving his replacement within 2 days.

You cannot report your phone lost or stolen because the company is closed. Now I have to wait until the company is open to report phone stolen and I will lose all my time because I can't report it.

I called and placed time on my daughters prepaid Net10 service but, the airtime was never added. My bank statement showed the charge was approved but was pending. I called Net10 they stated the transaction was denied however the charges were showing. I called my bank - they informed me the transaction was approved for 4 days. I was back and forth between my bank and Net10. Each time I called Net10 told me the transaction was denied. Finally I made a conference call with myself, my bank and Net10 then Net10 says "oh we see but it appears the money was applied to a different account"... what... a different account yet every time I called I had to give the phone number and password information... the Net10 tells me they can't transfer the air time nor can they refund my money.

My father bought my grandmother (who is with Net 10) a phone card from eBay. The minutes were added, then revoked. When Net 10 was contacted, they instructed my grandmother to purchase $60.00 worth of service cards in order to have her service reactivated and the issue resolved. After doing what she was instructed, they (Net 10) took the service pins, and refused to add the time. Sounds like her years of loyalty meant nothing to the company. I, myself, spent hours on the phone with rep after rep, supervisor after manager attempting to resolve the matter. No resolution and they continue to hold her money hostage with no rendering of services for money paid. Shame on you, Net 10!

I have a Net 10 customer for over a year. Last month in February 2015 I tried to transfer my service to a new net 10 phone and lost my phone number that I had for 10 years. Not only that I had to go without phone service for 3 days. Its not like I was transferring from another company, I am a net 10 customer already. They said it would be 24 to 48 hours in order to port my number. I am very upset that I had to lose my phone number that I have had for 10 years, it is very much an inconvenience to me and others. Also just yesterday 03/18/2015 I paid for my monthly service $40.00 online and got a pin number and transaction code texted to my phone from Net10 & woke up to no service.

My wife and I have been with Net10 for years and we have always have had problems with their service like they will send the minutes we need but not send the service days and our phone will be disconnected then I'm on the phone with them trying to get it straighten out for a half hour. It always seems easier just to give them more money to reactivate my phone- it very much like extortion! I am on auto refill and shouldn't be bothered with this but this is the third month in a row I have had to redo my phone and I have had it so no more Net10 for me!

I have had issues with Net10 data/web services as well. I just read a review that someone owns a business and lives in a rural area without local internet service. If your data/web thru Net10 is costing you more than $50-$80 a month, then use Satellite Web Internet Service - runs $60-$140 a month depending on the plan you get. I have used it before. Works great as long as you don't have extreme thick cloud cover or bad weather. I used Wildblue Service, www.wildblue.com, it works pretty good. No major issues. I had the $80 a month plan at the time. Now I see they offer a $50 a month plan. It is worth it when you live in a non-internet service area. It is the cheapest option in my personal experience.

I had net 10 for 6 months now. At first not bad 40$ unlimited everything then every time I would reactivate my phone nothing but a problem. First you can’t understand the people and they don’t understand you. Always say they never had my plan so I’ll ** till I get a supervisor. He gets it going after an hour. So every time I activate my phone I’m on the phone for 1 to 2 hours. And this month I get a guy who you can’t tell what the hell he is saying and he messes up my whole phone- can’t call, can’t text and no data so all month this keeps going on. I’d call, they fix it. Works a day and then it don’t. All month I do this so I call again to **.

I paid for a $50 plan and I haven't been able to text or use my 2GB. I am only able to connect to internet from wifi. They robbed me. I've called them several times to see what's wrong and they always say "we just a note that the towers are down and it will be fixed within 24 hours." Every time it doesn't happen and I ask to speak to a supervisor and they keep me sitting on the phone for hours at a time. All I want is my money credited back to me so I can go to metro.

I've been with NET10 for over a year. I purchase a Verizon phone and wanted to get it activated with NET10. I called a representative to transfer everything over to the verizon phone and they told me to purchase an activation kit at walmart. After purchasing the activation kit on a Friday, I called another representative to activate my verizon phone. That representative told me that the activation kit was unnecessary and that they would need to send me a sim card specifically for my phone. That representative told me the sim card would take 3 to 5 business days to arrive at my address and that my old phone would remain active in the meantime.

Possible data suspension after just applying new monthly card. My data did not reset.

I bought a net10 phone online buy your own phone deal. I did my activation process online. My old phone stopped working and my new phone isn't working either. Every time I call they are say "give it 24 hours, it will work." It has been 4 whole days and I am without a phone. I really would encourage people not to deal with Net10, they will leave you without service!!

I've been a Net10 customer for about 2 years. There were issues initially, including them changing my phone number for no reason, that should have tipped me off that this wasn't the best company. My husband (also a net10 customer) bought a new phone, and gave our son his AT&T Note 2 that he'd been using on net10 for a year. It's been a week, 4 SIM cards, a $50 talk/text/data card, and still they can't make it work. We bought a SIM card and activated it and they couldn't get my son's phone number transferred from his AT&T go phone. They give him a new number and the phone works for 2 days then just stops working one afternoon.

I bought a 50-dollar plan. Did not provide the data and high speed. I complained and complain to them on several occasions about it. They told me that it was my phone and it was not their service. My phone when running on AT&T so I went directly to AT&T. I had my phone with that by AT&T. They told me there was nothing wrong with it. I put the phone directly on AT&T data and their service and the phone works great. No problem whatsoever

I live in a small town and we don't have internet service here. About a year ago I heard about Net10 offering internet Service through a device called a Hotspot. I needed internet service for my small business so after purchasing the Hotspot and the card (Not Included) I bought the most MB (5) - a total of $140.00 dollars later. It says 30 days. A year later and ALL MY COMPLAINTS AND BEGGING SOMEONE TO PLEASE HELP US LITTLE PEOPLE. THIS IS A SCAM! I can't get anyone to check into this company that is charging so much. The card doesn't last a week (and its $50.00 dollars each time). I need some help now the card isn't even lasting a 1 week. I'm paying $200.00-250.00 a month. I need internet for my Business. I've tried contacting them (Couldn't understand them). They hung up on me. Someone please help me. This company with their so-called internet is Not giving you the service you paid for. Shut them down! Scammers! I'm furious. How can they do this?

I had nothing but horrible service with Net10. I signed up with the auto pay-- worst decision I could have made. You would sign up with the $50 3G plan which would come out of your account for a month then the next month it would be the $40 500mb plan. Then when you called them they expected you to pay an additional full month for the correct service plan for that month or you had to go without.

I have been a Net10 user for almost 5 years now on and off. I have always used cheap phones and their $25 750 min plan until last year when I got an iphone and decided to do the BYOP option. Everything switched over great, really easy and convenient and quick! For the first few months it all worked out great! Then I noticed my data running out faster and faster (I am not constantly on my internet either). When this month came and my service ran out I asked my husband to buy me a card (I get the $50 unlimited 1gig high speed data).

I recently switched my phone services to Net10. I was told I would have 3GB (3000 MB) of high speed internet. After using only 130MB of my high speed allowance my internet was slowed to where I couldn't even receive a photo. It was too slow to download it. Called Net10, and they said it was my apn settings. Mind you the same settings were being used from the beginning, and everything worked perfect. It wasn't the settings. They stole the rest of my high speed internet. This problem was never resolved after making numerous calls to Net10's customer service. So for that reason I'm switching companies. To all future carrier shoppers, I would never recommend Net10. Read the reviews. They are real. Net10 is a scam.

I went to Wal-Mart and asked for them to call net-ten for right info so I could keep my 98,000 minutes. Wal-Mart and net got the right card and added it no problem. Then in Jan I called them just to make sure I buy right card so I keep my minutes. So I buy a 300 minute 60 day card, online from walmart (I'm snowed in). Net ten said this was ok! As soon as I put card on it took all my 98,000 minutes away. Now they just say "Sorry about giving you wrong info and you can start over if you have any minutes left from Jan in Feb"! This is not fair and they don't care! I could have got a spend as you go card for 25 with a 1,000 minutes that don't roll-over but so I would of had plenty of minutes since they took all of the minutes I had built up and they gave me the wrong information. Is there any help with this situation?? Anyone??

I was with Sprint and they were charging me huge costs for very little usage. I went to Net 10. I have better coverage, pay less per month, and have NO complaints. You get what you pay for ....or not. I paid a huge price for nothing. I now with Net 10 pay a small price, never go through my minutes and I am happier than ever. I stare at a computer all day. Have internet access at home. All I want is to call & text. Net 10 does all I need at a huge discount. I LOVE THEM!

I've had 2 Net10 phones within the past six months. Both of them crash, kept shutting down, keep restarting. Lost all my contacts. Lost just about everything. I called them. I complain about it. They said they were going to send me another phone. I got the box. The box is empty. They wanted me to send my old phone. Should it take to replace it with a new phone but I have to wait 5 to 7 days to get the new phone I want. A plumbing business I cannot afford to be without a phone. I will lose thousands of dollars worth of business but it’s your company policy that you cannot get a new phone without sending them to your old phone. I cannot afford to be without a phone for 6 to 7 days - not a very good way to do business.

Have a Net10 phone, haven't used it in three years, bought a card to add min., called up customer service. After giving all the information to reactivate, was told I needed a new sim card. The girl told me they would mail a new one to me, it would take three to five days to arrive. It's been three or so weeks now, hasn't come in the mail yet. I called customer service about two weeks after it was suppose to arrive and gave the gal the serial number of the phone and she said I would have one by the next day, and this was in the afternoon when I called. I repeated that back to her to be sure that I heard her right, and I did.

Net10 lg34 - How do you compose an email to somebody on Google? There is NO COMPOSE key to draft a letter. You can respond to an email, but you can't just to decide, 'well I feel like sending so and so an email, let me draft a letter'. Why are things like this so hard for Net10 to provide? It's like owning a land-line w/o a mouthpiece.

I created this account for the sole intent of reviewing Net 10. Net 10 is by far the worst service provider I've ever encountered. Coverage from Net 10 is actually quite decent, but there are a million problems associated with paying and accessing customer service. Customer service is particularly bad, as the staff have no idea what to tell you. If and when you ever manage to reach them, their usual go to support help is to recommend you to turn your phone off and on again. In my experience, if they really don't know the answer, they'll just hang up on you. They are in all likelihood scammers since they sell a product that does not work- I paid for mobile data, yet me and all of my friends who have attempted to use it have never been successful. I cannot have a worse possible impression than I already do of Net 10. Strongly discourage anyone from using it.

I contacted customer service to figure out why after I purchased a $50 monthly plan I was unable to receive MMS messages. I have been a customer for nearly 2 years and never had the issue. The customer service rep (Kurt) said my data had been reduced and that I would have to spend more money to restore data speeds just so he could troubleshoot! That doesn't even guarantee the MMS feature will work. I tried telling him the feature stopped working after just renewing service and he just kept telling me it's because my data was reduced why it wasn't working. You don't pay more money for a service just to have someone TRY to troubleshoot it!

I purchased a 40 unlimited air time card. I tried to add the airtime but they said they had no record of the pin number so I called tech support. After a 5-min wait I finally got through. I could barely the lady with so much static and background noise on their end. I give her my pin and after a short while she much told me I was s.o.l. Then I asked how and who is gonna fix this problem. I told her I've been a customer for 10 years so she laugh and said "so there is nothing I can do, goodbye." Click.

I had placed an order online 1/5/15 for a family plan sim card. I called and cancelled my order the same day and the representative told me that it was cancelled but I received an email on 1/6/15 saying that my cancelled order had been shipped. I didn't sign for the package with FedEx so they received it back. I called to them to ask about my refund and the manager about my refund. She had the worst attitude telling me it could take to March 1 for my money so I told her I would call back. I called back within 10 minutes and talked to another manager and he told me 7-10 days. So I asked him do they make notes on accounts because I had two so-call managers telling me different things. They don't have good customer service and they don't understand English all that well because when you question them about business days, they can’t give you a correct answer. Net10 is going to lose a lot of customers!!!!

From the" technicians" insisting every month that I was not enrolled in Easy Minutes even though my account was debited every month and minutes were added but not service days - to erroneously debiting my son's account because they insisted he was the primary cardholder and he wasn't - to a browser button that can't be disabled and internet that's a joke - to a new Samsung phone with a broken space bar and inability to pick up a signal causing untold aggravation and embarrassment and miscommunication - to minutes that disappear into the air - to inadequate service in my area - to a promise of free minutes that never materialized - to hours and hours of my life spent on the phone with these people just to have a phone. I really don't know where to begin. It was ok in the beginning. It's a nightmare now. Avoid like the plague.

I bought 2 LG phones using 40.00 plans for 30 days. Customer service was very pleasant activation and all is working so far. I hope it continues. Although I received a message saying my data had been reached and during my 30 days it will continue to reduce speed? I'm not sure but we are loving our phones. I got the wrong card for my daughter's. CS was pleasant and gave her a half a month, so far so good.

Net10 has good prices for monthly telephone service but you get a lousy network and very poor customer service as a consequence. I had an iPhone 4 that I brought to the network in 2013 and literally had to turn my phone off & on several times a day to reset phone so my services would work. The customer service number is convoluted and you waste valuable time on phone simply to get to a human being. More so than any other phone provider I have been with. Furthermore, many calls go straight to voice mail. It almost cost me my freedom because I had a court date and made motion for telephonic appearance due to travel and when court called my phone, the line went straight to voicemail repeatedly and I was literally sitting and waiting for call and the phone never rang. Although Net10 might cost less, you pay more than meets the eye for their service. Steer clear!! Or if you do use their service, be cognizant of the fact you will miss many, many calls.

Could not add mins. with phone, so tried online. Did not work. Called 800 number they said the number no longer ours. And that mins. were added to the phone that has the number now. That I did this and they cannot help me. I was having a hard time understanding her broken English. Not good. If I want to try again, I will have to buy another card.

On 12-31-14, I had +6500 minutes on my Net10 phone. On 01-1-15, the minutes on my phone were completely deleted. I called their customer service, but they would only put back about 751 minutes. Followup contacts did not resolve the problem.

So I purchased a new phone on December 2nd and decided that I wanted to transfer my number and service to the new phone. Both are net ten phones so I called customer service. What a joke. I swear these people who by the way have an accent I can't place are reading from a script. They kept saying to me "so you dropped your phone and need a replacement?" I tell them "no I want to transfer my service to a new phone" and after about ten tries I finally get across my intent. They then proceed to deactivate my old phone and I am then told that it can take up to 72 hours for my service to become active and to turn my phone off then back on every 20 minutes. Ok so whatever and I hung up the phone. I waited 24 hours and I called them again and am told that my old phone is still active and will transfer between 4 to 6 hours. I'm thinking ok good that's better. Then I wait 6 hours and still nothing, so I call them back and am told that everything has been transferred and I should turn the phone off and back on. After doing this about twelve times still nothing and i get told again to turn it off and back on like nothing had even happened.

I purchased a phone and air card in an emergency situation. They were unable to activate the card due to the pin number being unreadable. I spent 4 hours at different intervals trying to get a refund after not being able to resolve the pin issue. Arnelle refused a refund earlier today. I will go to small claims court.

I was not happy that they used 4 minutes of my airtime in their activation process. But when I bought more minutes and they used another 10 minutes of my 1st card trying to activate my 2nd card, and cut-me-off when my 1st set of minutes ran out while on-hold for 6 minutes and 18 seconds into a conversation with customer service. I was able to activate the telephone and start the 1st phone card without a person, but I could not activate the 2nd phone card through the telephone menu. Net10 required that I call their 877 telephone number where they put me on hold until my minutes ran out on my 1st card. I have a telephone that I cannot use. I have a phone card 300 minutes $30 that I cannot use. Either let me use the minutes/card on the telephone all of which are prepaid or return my money for both the telephone and the phone card.

I was enrolled into the automatic monthly payment plan for Net10 phone service. Few weeks later, I lost my credit card, so I got a new credit card and logged onto my Net10 account and changed my payment source. Although I successfully changed the payment source (as I can see it as the new payment source when I log onto the Net10 account), Net10 just deactivated my phone service rather than using the new credit card as the payment source. When I re-enrolled to the plan, I lost all rollover minutes. Net10 would not give me the minutes and the operator said that I should not have changed the payment source.

Well, I have bought 2 phone cards for my phone for them telling me what kind of card to get. When I buy the cards, they telling me its not compatible for my phone so I wasted $75.00 on cards that I can't use that I still have. Still able to use by them telling me that's the amount I suppose to use & I think it's not fair so I will not be using that company again. So I advise other customers as well. But I need my money back or add my minutes to my phone. That's just money being wasted that I could have spent on something more important.

My wife and I rolled our old numbers into 2 new accounts. The rep didn't set them both up correctly as 30-day data plans. Consequently, hers "had to be canceled" 3 days into it and restarted as a data plan with a new 30-day charge and no reimbursement. We cannot get to a supervisor or complaint division to resolve this. My phone will not send pictures attached to text. Even though we bought both phones from Net10, they said they could not help me because this was a "bring your own phone" to their plan. It is IMPOSSIBLE to work with their phone staff. I had to give them every number from the box, phone, SIM card, packing slip, and was even asked to describe the cardboard box the phone came in.

I have a current Unlimited Monthly plan, and I would like to switch it to a 30 days plans. And I called the customer service more than fifth time, no solution. You have just lost me and you will lose others customers.

Rec'd Net10 phone for Christmas 2013. It lasted about 2 months & due to water damage, NET10 sent me a REFURBISHED replacement phone [#1] which stopped working about 4 mos later [June 2014]. When I contacted NET10 in June 2014, they tried repeatedly to get the 1st replacement phone to work but in the process they deleted ALL of my data. They sent me another refurbished replacement phone (#2), an older model and cheaper than what I originally had. I spent another week re-entering all data again!

My daughter's Christmas present was ruined! After checking my phones compatibility, I tried to activate a iphone 4, with the bring your own phone option. On December 24th, 2014. I went online and purchased a data plan and the network access. I followed all the activation steps, and my phone would not work. My online account said pending phone number, this could take up to 4 hours. So I waited and waited. After 4 hours I tried again and still nothing. I called customer service and the lady was nice and helpful and tried to troubleshoot the problem. After an hour on the phone she stated it was a system error. She created a ticket for the exclusion team and asked me to call back in 24 hours. I explained to her that this was a Christmas present for my daughter, but she still stated there was nothing she could do. Very disappointed that my daughter would have to open a non-working phone for Christmas I agreed to call back in 24 hours.

I just refilled my account yesterday (12/24), and Net10 notified me this morning that my high speed data services had already expired!!! HOW IS THIS??

Net10 is so horrible, after this month I will never ever use this company again. I will tell everybody around me to avoid this junk company, that's because of their horrible service. The thing is that I regularly use the 50 dollars auto refill monthly plan, which is just ok. About a month ago, I thought I don't need the internet service, so I start to untie the auto refill, and bought a 25 dollar monthly plan which is no data, but that's just what I want. Then the trouble kept coming, because this airtime is never worked no matter how I try it. Then I bought a new net10 phone from their company, and I try to add the 25 dollar airtime card to the new phone. After I tried tons of time and tons of customer service phone call, they finally add these 25 dollar airtime to the new phone and get my cellphone number transferred, but the phone is so junk that it is never activated. Which means you can't make or receive phone calls but you still paying the money. That's not what a phone is about!!!! So I start to decide just dump the phone and forget the 25 dollar airtime card, and I bought a new 40 dollar monthly airtime card. And ask them to transfer back my cell phone number, but then they said that my SIM card in my old phone is not ok to use the plan.

To update your new device is a pain. I spend my whole day just to get in touch with somebody from net10 for help. Of course they couldn’t, the customer service is a joke. They asked me what is my new phone model and when I told, they said “This is not a phone, this is a tablet!” They have no clue about anything. We couldn’t make my phone work. I ended up just buy a new sim kit. The website almost never work, they always have technical difficulties. Even if it works, is not clear. I had boost mobile before and took me 2 minutes to update a new device. Also I opened the chat window for help, the person who was there was nothing else like a machine, he copy and paste the same thing all the time. You cannot count on a quick help if you have trouble. I should go back to boost mobile, had it for years, never had problem.

I've been with net 10 for two months. The first month, I had no problems. The second month, my data doesn't work to well and videos or music won't download. Net10 customer service told me I'd used my limit on fast data even though I'd just paid for a new month. Their customer service guy didn't want to listen even though my phone shows low data usage. I paid for this and I'm not happy to be cheated out of what I paid for.

I have been having a lot of problems with this net 10 LG touch screen cell phone since last month right around thanksgiving time. I can't download anything that I want to download like music or other things. I can't change my gmail account of my phone. I been trying to change my account for the past couple of weeks now. I try different ways to fix my phone and its do not want keep on having to fix this on my own but and I also is having a whole lot of problems with my wi-fi and google account and downloads everything. I can name a whole lot that is wrong with this net10 cell phone. This is a problem with me and I am very upset.

I have been a NET10 customer for 5 years. I have always been a Samsung user and I have always used the auto pay option to ensure my service was never interrupted. Last month I upgraded to a Galaxy Note 4 and added it to my account. I received my SIM card and activated the phone. I transferred my old number to my new phone, and once everything was up and running, I cancelled the Auto pay and removed my old phone from my account. All of this went off flawlessly, service was great, had no problems at all. The first issue came when my credit card was billed $65.00 to NET 10. This was my old account plan and old phone! I called to rectify the situation and Support handled it, and my bank credited my account after a few weeks.

I have been with Net10 for 2 years since I left AT&T. The connections were good, my phone keeps the data cutting off and they can't stop it from going off. But yesterday I called 9 times I was told and kept on hold for 90 minutes waiting for a supervisor. I just need to verify my info with them to move my number. That would not tell me my account after I verified and prove who I was. I finally got rep to verify my info with me.

This company is the worst company I have ever had to deal with. Not only will they tell you they did something and not do it, but they will also turn off your phone for no reason and inform you they can't turn it back on. Even though my airtime is still active. I have been waiting for a replacement sim card from them for over 35 days. I have received three in that time, and all three were incorrect for my phone. I have yet still been waiting for a sim card, which they are unable to provide me information of when it will be arriving. Now not only have they transferred all my data to a sim card I do not have they also shut my phone down and are unable to turn it back on, because my data is connected to a sim card that I do not have. And do you think they warned me before they did this, no they didn't. I have been on the phone for 2 hours and still have gotten nothing accomplished. DO NOT USE NET 10. Also they refuse to give me my 75$ I spent on this horrible service. NEVER USE.

I have been with net 10 for a long time. I had my phone switched over, and I wanted to keep the same number. I never had that problem with them before except now I had my phone switched over, everything was fine they switched over, and without my permission they switched my number. I wasn't getting any calls. My mother call my son, and my son call my house phone and told me. I call net 10 - they told me my number was changed. I never wanted my number changed, I had that number to benefit my mother getting in touch with me at all time. She don't have long distance on her phone just local, and at ** she was able to reach me.

I have been a Net10 customer for over five years. I upgraded to a smart phone and wanted to put minutes on my old phone for my daughter with another carrier. I rec'd my SIM card from the new carrier but it won't work because Net10 locked my phone. I was instructed to call them to get the unlock code. I was told that they can't unlock my phone because it was activated in 2011. I was told that they only unlock phones activated in 2014. I paid cash for this phone and should be able to use it with whatever carrier I want to. The rep was so rude from the beginning of the conversation. I ended up telling him what a ** he was being. I am pissed off! Now I have to activate my old smart phone for my daughter (she's only nine). I wanted her to have a plan with a limited number of minutes. I will never buy another Net10 phone!

I have been a Net10 customer for nearly 8 years and accumulated 3,900 minutes. I upgraded to a new phone and did the online activation. Once I was set up, I noticed that only 400 of the 3500 minutes transferred. I have been working Net10 customer support for 8 weeks now with zero of the minutes recovered. I call, spend 30 or more minutes on the phone, but the Net10 rep always gets an error. I'm told to wait 24- 48 hours, but the minutes still haven't transferred. It has been escalated 4 times and I have called a total of 13 times. 3,500 minutes equates to $280, 390 minutes spent on the phone trying to get this resolved. Help me Net10, the tech agents can't get this resolved!!! My latest reference number is **. I'm waiting for you Net10 to contact me with a solution. Don't make me escalate this to other social media sites.

On November 28, 2014 I purchased a sim card (to use with my son's iphone) and a $50 Net10 bring your own phone, unlimited card at my local Dollar General store. That night, I called Net10 to activate the phone. The customer service rep entered my sim card number and said that it wasn't working and they would send me a new sim card in 3-5 days..which became a week. Today, December 8, 2014, I called to activate the phone. The rep took my sim card number and said the new sim card was once again, not working and that they would send me another card which would take another 3-5 days! I asked for a refund and they refused and told me to return it to Dollar General. Being a former employee of Dollar General, I know that store policy would never accept the sim card or the Net10 minutes card as I had scratched the card off the first time I tried to activate it. After many requests for a refund, they hung up... At this point, I don't know what to do, all I know is that I'm out over $60 and this company has been allowed to rip me off. I have never experienced ANYTHING LIKE THIS AND ALL I CAN DO IS RIGHT NOW IS WARN OTHERS.

They don't know what they're doing. I was on the auto fill program. Somehow or the other I was taken off the auto fill program. No one there knew what was going on. Had I not called I would not have known the problem existed until they disconnect my services. They have over charge me in some instances and refunded the money only to take it back out again the next month. My whole experience with them has been very painful for months now. I would never recommend them to anyone! On a scale of 1 - 5, I give them a 0.

My Motorola W408g was bought on the second to last Friday of November 2014. On the following Monday, I called Net10 and asked for a replacement because the camera did not work. The sound recorder was awful because it had no function due to it not working. I waited the five days and the representative said wait three more because the warehouse had "no model like the one I had." So I waited. Today is day ten and still no phone.

This company markets cards for additional minutes but won't honor the card or refund the minutes. I tried to purchase online minutes with a credit card. Unless I went over $60 there is no data plan available. Cheap phone, non-existent service. Worst customer service ever.

This is absolutely the WORST customer service I have ever encountered which is saying something after dealing with cable companies. Customer service representatives 'sound' like they understand English but have little comprehension of it and just keep repeating the same phrases, probably taken off a script. Also it takes forever to get any kind of info, with the service rep just continuing to repeat 'waiting for my system'. I get the feeling 'their system' is a bunch of index cards in a box. Would positively avoid this company unless you have countless hours and endless patience.

Absolute worst customer service -- call center was in the Philippines. On hold two hours. Told to power phone down three times -- it did not work. Told that the country I was calling was not covered. Their website said that it was. Then told that only certain parts of country are covered. Wrong again! I have been calling this number for over one year under the same plan with no issues till now! Final result? Issue still exists. Given a case number (after holding an additional 20 minutes) and was told to call us back. Complete and absolute disaster! If you have no need for international calling, I suggest that you stay away from Net10.

I have been a Net 10 customer for years, and had been pretty satisfied with them overall until I finally transitioned to a smart phone. Since then, I have had one issue after another, the last one yesterday. I had tried to add an airtime card from my reserve day before yesterday, and it would not accept the ESN number that the "About phone" setting gave me, so I went and purchased another card and was able to use it.

2 things - trouble with phone service; 2nd when trying to leave Net10, difficulty getting my phone number released.

I have tried to de-enroll my phone online and it didn't allow me to do so unless I first spoke with a representative. I tried contacting a Net10 representative on several occasions but I had the recorded messages and then would be disconnected. I finally reached someone today and she was having a difficult time understanding what I was asking. After repeating my request several times, she said, "Okay, so your battery is not working?" I said nothing about a battery. So frustrating. I finally had her understand that I didn't want the monthly charge on my credit card and she de-enrolled my number. She kept saying, "But we did not charge you today!" They must have a script to read and she was trying them all to see if one of them addressed my concern. I will never use Net10 again. If you have options, stay away. The lack of customer service makes this a terrible option, regardless of the price.

I bought the wrong air time cards ($25) for my daughter's phone. Net10 customer service said the particular phone can only start at $35 unlimited talk n text. So I called tech support and what you know Like every other company they outsource their customer support. As if Americans weren't hurting bad enough for jobs. I explained that I bought wrong air time cards and that I would like to pay the difference to have them converted to correct cards. They said all they can do was convert one pin and that it would be for only 15 days of service. They called it a courtesy. PFFT I said I'll pay the difference for the other pin. They told me they cant do it. Why do we consumers have to deal with this? I will be getting her a new phone with a different phone company.

Went on vacation to PR, phone stopped working for some reason after 3 weeks there. I found a Net10 Cellphone store, employee took phone apart, and said phone was no good, it needed minutes [I had 'over' 100 minutes left], gave me a number to call 1-855-333-2345. They told me I was roaming and told me I had to put new minutes on phone [I agreed as I needed my phone]. Employee took phone to back of store, came back after several minutes, gave me bill [phone was working yay!] I paid bill, left the store. 2 days later I came back to the U.S., and phone says my activation date was 9 days away.

I called net10 to request a deactivation of my cell phone due to being stolen. When speaking to the net10 customer service agent, I asked if my air time (800 minutes) would be transferred to new phone that I would purchase. The customer agent said it would be done. Two days later I called Net10 wireless to activate new phone and transfer my air time, the new customer service agent then said Net10 can't transfer airtime to new phone (some agent lied). I then asked to speak to a supervisor who required the date I purchased the stolen phone (unknown) and the date of airtime card purchase in order to transfer air time. I could not give specific dates he required, these are ploys to avoid transferring my air time. Consequently, I will have to buy another airtime card.

I have used Net10 service for many years, however I recently purchased 1500 minutes for my phone, but I was charged twice for the single transaction. I contacted Net10 with the problem and was told after the details were provided that a credit was forthcoming. But it turns out that I was intentionally lied to and there is NO credit forthcoming. I will be taking this up with the FCC, FTC and BBB to get satisfaction. Additionally, I will NOT continue any future services with NET10 as they are the lowest form of scum it has my displeasure to deal with.

This company is decent if you can avoid calling their customer service (hint: even online they will ask you to call them to resolve the complaint). Some of their phones get a signal, some of them do not. Good luck finding out which one. It varies depending on what tower you are near. So all phones cost $ and once the box is opened most places don't accept returns. They cut off your internet when you've used "too much" but that number varies from month to month. So just don't use it. It's not like I've been a new customer for a few days. I have wasted money, time and effort with them. I'd rather just pay the extra $10 and use AT&T GoPhones. They changed our number even though they verified it would remain the same after a phone upgrade. Don't be stupid like me. Go somewhere else.

On Sale Midnight, wireless and deactivated POS Phone... and one hour + wait to speak with someone whose English I could not understand. Tried the chat service to see why the stinking thing had been deactivated after my complaint about the abrupt loss of a $40.00 wireless. Was told that a new SIM card would be sent. It did arrive within the stated time frame. BUT, as the barking thing had been deactivated, I'm here, unable to use it. Will never deal with Net10 again.

I deleted phone numbers from my phone and realized the next day that I needed one of them. NBD, I thought, since Comcast has all incoming and outgoing calls online, so I figured Net10 would have something like that as well. I couldn't locate anything in my account settings, or on the phone, so I decided to call Tech Support for some help. Then I asked if they had an on line call log like Comcast keeps. They said there was no online call log. I asked if there was any way to restore the numbers on the phone. They said there was no way. Then I asked if someone could take a look at my records from yesterday and give me the phone numbers. They said they couldn't, because of security reasons.

When I sign up to Net10 I was told unlimited data at 3GB but after Few day my internet service was going so slow I couldn't do anything on it. I called the company. I was told "You are getting 3GB. We don't know what the problem could be." Another 2 weeks go by I call again. Come to find out "you only get a little on 3GB" and then they give you 2GB. I can't do anything with this service. I spend more time on the Internet than I do talking to people on the phone. I feel like I've been lied to and betray and that’s not how you do business. I will not do this company next month.

Okay, my father in law had a Net10 phone for years. I called the company because it wasn't working. On the phone it said SIM card registration failed so I called their customer service number. I waited 25 minutes on hold and then I spoke to Rafael ID # **. Rafael had to verify all information which took another 15 minutes. I told him the message on the phone and he said repeatedly, "Please hold. I just need to check some info." I held some more. He then escalated the ticket to Wilmor ID # **. Wilmor asked me the same information that Rafael asked. Twenty minutes later I said, "So what do we need to do to solve the problem." He put me on hold again so when he came back on I asked to speak to a supervisor.

Today I attempted to reactivate a phone I had used in the past. I followed the online instructions but it kept asking for a service code. I called into technical support to inquire about this code and what I thought would be a 10-minute phone call turned into a nightmare. The first representative had no idea what I was talking about and kept telling me there was an outage. The person sitting to my right was using a Net10 phone so I knew this wasn't true. She then told me they ran out of service codes but she would try to bypass it. This led to me being told to take the battery in and out of the phone multiple times and enabling the mobile data which I didn't pay for, so wouldn't work.

4 days ago my Net10 phone, LG model NTLG300GB, broke. Serial plate on its inside says it is a Tracfone. I phoned Net10 to find out how I could save 249 minutes and 562 Service days still on the phone. Net10 technician told me to buy a Tracfone LG440G. He said he could see the unused credits on the Net10 system and would transfer them onto the new phone. 2 days ago I bought the new phone that Net10 told me to buy. Then I phoned Net10 to have the credits transferred. I was told paperwork was being prepared to transfer the credits and I should phone today. Now, having just phoned, I was told the credits would not be transferred. Net10 Manager told me their technical rep should have told me to buy a Net10 LG440G phone. Problem is Net10 does not sell an LG440G phone, only Tracfone does. See their websites. The Net10 manager that I ended up speaking to said he would do nothing and would not help, even though I did everything that Net10 told me to do. So their mistake but I am paying for it. Disgraceful!

Bought a phone. When something was wrong with the phone since I got it, they won't do anything. Said it's not their phone. Went through BBB and they called too and I was at work and they were rude, did nothing, closed the case. Nothing got done.

I bought a Net10 phone was told it was no good, bought another one it was no good. I was sent a replacement phone then was told the sim card wouldn't work in my area, they sent me a replacement sim card then I was told it wont work in my area. While changing sim cards they lost my phone number I've used for over two years and was told there's nothing they can do about it. It took three weeks to get a replacement phone. Net10 said I would have in three to five days then another three days to get a replacement sim card for the brand new one that came with the brand new phone. I would just like to have phone number back, they can keep all the money I've wasted on trying to keep my number.

I have been a customer for a year now enrolled in their monthly 50-dollar plan. Yesterday my phone was deactivated due to cancelled credit card. The problem is that they did not send a text, notification or email. They just deactivated it. I finally figured it out and called tech. After an annoying 20 minutes she finally processed it. 24 hrs later, not working. I called today and they sorted it out. I used the word, "bs" on the phone and the rep threatened to hang up. At this point, the only thing they need to do is apologize profusely. Phone has worked and been cheap. But, the support has been abysmal. Plus phone seems to always be on one bar and to fix it, I have to find an area with 2 bars and call them back. That is the point, it's always on 1 bar. I have given up on that one.

Purchased a phone recommended to me by store manager, who sold me the card with it. Went to activate prepaid card by phone and was told what I now know to be Net10's scam… "The phone you purchased is only good with the monthly plan." AFTER they had already had me scratch off my sim card, they told me they would not replace the card. Customer service was rude and offensive with me when I could not understand their heavy accents and asked them to please repeat themselves. Asked to speak to a manager and was told I was already speaking to one and that he would not be making any changes because that was "their policy".

Every month my net10 phone can't be used a couple days after purchasing my monthly card and activating it. It shows "no service" and I can't make or receive phone calls. This is my only phone; I am unemployed and try to save money by not having a landline and a net10 phone is relatively inexpensive. However, if my grown son is not home, I don't have access to his cell phone to call Net 10 to alert them to correct the problem, and they do NOT respond to internet customer support correspondence in a timely manner. I put in a customer support request yesterday and it has NOT been responded to yet! Very frustrating! Unfortunately, I have to wait for Christmas or when I get a job, to get another and more reliable phone! This is unacceptable!

My first Net10 phone was a gift from family and it was OK. Purchased a $50.00 unlimited card each month and was never able to use Internet or email the whole time. That was from October 2010 to July 2014. Purchased Net10 Android Midnight GTE and the nightmare begins. Have had phone for August and September and may have had service that works for about 10 days. Called customer service 7 times and received three defective sim cards and now since Net10 deactivated phone to fix problem, they say I have to purchase another $50.00 card in order for them to turn it back on. That totals $150.00 for three months and phone still doesn't work. Customer service agents have hard time understanding English. May place phone in street and drive over a couple of times. Angry face!!! Net10 - Worst phone service Ever.

I have been a customer of Net10 and have had constant problems with this carrier. Although some have been rather minor I still kept using this company until today. On the 25 of September 2014 my service was disconnected and I still had way over 250 minutes of airtime left. I called Net10 and they told me that my phone was past the service period and I would have to add an airtime card, what the hell I still have minutes left. I asked them if their service had two charges, one for airtime and the other for service. They said no. "Then what was I cut off?" The rep didn't have any answers to that but kept up with the same answer. This person sounded like an illegal alien, could not understand her English. I decided to to go with another carrier and post reviews about Net10 on every site on the web and plan to go further in destroying their image and service. Stay tuned for the results.

I have been a Net10 customer for 2 years and suddenly when trying to add minutes to my phone they say that I don't get cell phone coverage in my area but yet 2 other people in my household use the same service with the same plan I have had and they get service but I can't???? I have been through multiple customer service reps and it doesn't help. They are completely useless. When I finally said it must be a problem in your computers, they told me it's not THEIR problem, it's MINE. Realllyyyyy?????!!!!!

No service for 8 days. 2 new SIM cards, 20 plus representatives, 3 new APN, Taken battery out 20 plus times, turned off phone 20 plus and still no service in 8 days.

Net 10 could not port my number to another carrier. Stalled for 3 days. When they did, they then charged me for an additional month of service. Complaining does no good as they have your $. I will never ever use Trac Phone or Net 10 (same) service again.

After several months of illness, I started catching up on my accounts and Net10 is stealing my minutes and service days that I have been having automatically paying for from their online site. I called yesterday AND they kept me on hold over an hour, then laughed real loud and hung up on me.. I called again, such stupidity... can't understand their accent for the English language... didn't understand my English... didn't know what problem I was having.. After about 3 to 5 calls and several hours of stupidity and bad English speaking idiots, I got to talk to an Indian woman that I could understand. But out of the 240 service days they stole (that I paid for) she only returned 30 of those...... AM SO ANGRY!! Why are these imbeciles allowed to service Americans??? This division of Verizon is a farce... Verizon must be raking in a lot of money from India to allow such a POS IMBECILES to operate under their company.

I have been with Net10 for awhile now. I HATE IT. Net10 should be ashamed of how they treat paying customers. After repeat contact with tech support, she tells me that all the internet problems come from reaching my data speed limit. Really lady!! As big a company as this is also being TracFone and Straight Talk, they could do better for all the customers. You pay $50 unlimited, but I guess they meant unlimited headaches. I so wish we as customers could boycott these people and then maybe they'll understand. We could just give them a bad connection/can't find server message.

Net10 is the worst. They have cut my phone off several times for no reason. Right now, I am having service issues in which they tell me that I don't have any coverage where I live. However, I have used my phone all over my house plenty times before. I have not been able to get any help with this since their customer service and tech support is USELESS. I have been without service for 2 weeks now... These people should not be allowed to market wireless service. I have many more problems with them... This month will be my last because this is just a waste of my money. I really feel I should be refunded. I've had nothing but trouble with NET10.