NET10 Wireless Reviews

These people have the lowest customer service skills I have ever seen. You could be chatting with customer support and all of a sudden they just end the chat and leave you hanging while proving a number for you to call if you need further assistance. That to me is very, very rude.

The really sad thing is giving Net10 even a one star is about ten times too much... People do yourself a huge favor and read these reviews and do not waste your time with these idiots. Save yourself a lot of wasted time being spent off the phone with this outsourced customer service. You will be dealing with the most stupidest people in the world. I've had the same cell phone number for what seems to be ten years, probably more like five though, but regardless it's been a long time. I decided to change my service from H2O Wireless and go with Net10, due to their service was starting to really suck too - big mistake though.

My husband and I have both had Net10 for a handful of years now. Occasionally we forget to renew the card that is attached to auto enroll for payments. The few times this has happened, our phones were deactivated and it was just a simple matter of getting online to renew the plan and reactivate the phones. Not today. My husband was able to reactivate his phone but for some reason my phone's number was being ported to another carrier! And not at my request! Our account online had my phone tagged as "no options available for this phone at this time," and there was a link to see the status of the ticket #. I clicked it, and nothing came up.

I have been a Net10 Auto Refill monthly customer for years. Recently my phone stopped working and I purchased a new phone and had it activated with my old number which took 2 painful days to do due to the poor support services. Once the phone was activated within hours I started to receive scam insurance calls and other telemarketing calls daily that are from non-working numbers when I call them back. These callers call me by my first name and address. It makes me wonder if they also sold my credit card info too.

Having had THREE phone carriers in my life Net10 is by FAR the WORST and least helpful. I have only had their service since June 3rd of this year. Originally I lived in Virginia and so I had a sim card registered to where I lived. Then I moved to Arizona at which point I tried to change my phone number to my ZIP code. They said "Okay we will change your number" 3 times before they told me they would ship me a new sim card to register with my new ZIP code. Fine. I get my new sim card and call to set it up. I did this. So now after 2 new sim cards and a weeks worth of wasted time, everyone in my household who uses Net10 will be switching to a new company because we are all fed up with this.

Every time I try to purchase online minutes, I do not get the minutes purchased. I always have to call and wait for close to an hour to receive the minutes I purchased. I would NOT recommend this wireless service. Very poor service.

I have had a Net10 phone for a 3 now everything works Ok. Add my minutes on this month 8/5/15 and there no data. I paid for data plan, But there not data. Call customers service, and told them I have no data. I call them many time to help me, But was not very helpful at all. They rudely said that they don't give refunds, refuse to give me a refund. So I said, "Fix the problem. Give me my data." They act like they could not do anything about it. So I paid for minutes and data and only got minutes with data! If you pay for something you should get it. But now I see this is a very crappy company that doesn't care about their customers. What do they think, I am boo boo the fool? I will never and I mean never buy any more minutes from them again. If you like to get rip off this is the company for you!!!

I was excited when I took a $50 plan with Net10. The first month after I used my 5gb high speed allotment they sent me a message saying that I reached my high speed data allotment. The second month after 10 days, precisely today, I checked my data usage and it was 2.25gb, but two hours later I received a message saying that I reached my high speed data allotment and my speed was reduced to a very slow one. I checked one more time via text to 611-611 and a message told me my usage was 2.25gb, far from my 5gb allotment. I called Net10, and my speed is still reduced.

Bought 3 phones forms, them all had major problems, making them useless. But they had no problem taking my money, and lied about fixing the problems, and making me spend more money to fix their mistakes.

Since July 29th I have been unable to make or receive calls on my Net10 cell phone, although I have in excess of 850 prepaid minutes left, and my service is valid through August 14. I reported the problem online three times, and was finally informed on July 31st that I needed to call Net10's Customer Service number. I called from a landline at a business office, and was kept on hold for close to an hour. When the CS representative finally answered, she asked me to hold again, while she checked the status of the two work order tickets that I had submitted. She periodically returned and requested that I continue to hold while she checked on the tickets. This went on for close to another hour, until she came back, claiming she could not hear me, and said I should call back.

I had purchased my grandson a Net10 phone; after calling and paying $38 to activate it, no service. I called customer service to fix the problem. I was connected with a woman that I could barely understand and was told the problem was that I had not activated the phone and not paid any money. I checked my card at which time I found the funds had been taken. Customer service personnel pretty much told me "Dang-the-Luck." Verizon ripped me off for $38 and I can assure you that in my world that is a lot of money!

I purchased a card from Net10 that they still sell in the store for my daughter's phone and was told by the rep that I would be able to add it after her current airtime card runs out. The rep lied and I was unable to add it. After talking to 3 reps they all told me to take the card back to the store. The store clerks told me they couldn't take the card back because the back had been scratched off. I just lost my money and Net10 didn't do anything to help me out and the reps kept saying "sorry we can't help you." I refuse to give this company any more of my money. They don't care anything about customers.

I just want my cell to work. I don't want to pay for service I'm not getting!

Junk service#!!! Bad support!!! Do not buy this carrier! New 50$ card my phone is as slow as it was before they shut it off! And what call and talk to a camel jockey to feed me some BS off a script. "It's the towers. Give it a week." Haha what a joke!!! Can I have my money back???

My 3 year old NET10 phone started having issues. I contacted NET10 about it but heard nothing. My husband decided to just get me a new one so we picked one up yesterday and followed all the directions to have my service days and the 1300 minutes I had transferred over. Only 800 minutes were getting transferred over but that was fine, the directions said once my old phone stopped working to dial a code into my new phone and it would be activated. About 20 minutes later, my old phone had stopped working so I put the code in the my new phone and...nothing. The message said my phone activation "has failed", to try again or call the number.

Called Net10 when I received my new phone to have my # transferred. I was told it would take a few mins to a couple hrs. Waited 3 hrs, nothing. Called back, told it would take a few more hrs and that it was in the process of transferring. Midnight (6hrs) later nothing. 27 hrs later called back to be told it would be processed by the end of the day. 3 days later no phone and no #. Called back now I am told it takes 72 hrs from when I called the 3rd time. It was a Saturday so my phone won't be able to be active til Monday (72 business hrs) SO 6 DAYS WITHOUT A PHONE.

I purchased a phone and called to add min. They took 40.15 cents off my credit card just to turn around and tell me I didn't have the right sims card. The phone was a used phone. They took money and then would not sell me a sims card because I didn't have the numbers for the first so I had to pay them 50 dollars to tell me. I shouldn't have bought the phone. What a ripoff.

My only issues are I run out of high speed 4g data so quickly, paying $50 monthly for what I thought was 5gb that turned out to only be 3gb. I'd like to know does anyone know if additional data can be added to the $50 unlimited plan without having to start your monthly plan over costing $100 monthly. This is ridiculous.

I tried to switch from Cricket to Net10 & got completely screwed!! The people barely speak English, it sounds like they're in a garage w/ a box fan. They never activated my phone, confused mine & my friend's phone I was using to activate mine. Gave ALL around poor service!! & I lost out on $110!!

I have never been so frustrated, disappointed, infuriated at a company!!! I hope whoever owns this ** factory will break it down to the last brick and start from the bottom. This company does not deserve to be in the United States!

Can't use MMS. Talked to 4 people who couldn't help. "Unlimited data" is slower than a 33k modem after 500MB. Can't even stream Pandora or Spotify until my next refill. Even worse, when browsing the web, after every click, I just put my phone down for a couple minutes to wait for the page to load.

I paid for my mom's Net10 cell phone to find out that it was deactivated. They took out the money for it. When I contacted them, they told me that my mom "violated" their policy therefore causing it to be inactive. The guy did not even give me an explanation. I requested for a refund and the guy hung up on me. I was on hold for 45 minutes. They wanted to charge me to reactive a new one for her. This company is not good. Please let me know how I can recoup the payment.

I called you guys on June 29 and tried to activate a sim card for my phone and the SIM card would not work so they told me that they would send me a new one and it would take 3-5 days and I have been waiting 8. So I called and was put on hold. After talking to a person for more than 25 minutes ago I called back and I am waiting for you guys to call me again.

I recently had Net10 well for a month. I wanted to switch to a new phone so I tried, that's when Net10 suddenly had no idea what to do. I talked to 3 different reps that said my phone was in the activation phase and my old phone wouldn't shut off until my new phone was activated. Both of my phones shut off and none of the reps I talked to had any idea what to do. The one actually told me to blow on the sim card to help activate the phone, like "wtf are you stupid or are you stupid?" I finally get on the phone with this lady who tells me my phone can't be activated through Net10. THANKS FOR FINALLY LETTING ME KNOW!!!!

I am a NET10 user for many years. But when my phone broke NET10 put me through hell. Their phone support is the worse. Hours on the phone they could not solve the problem. For 3 weeks I was not able to make or receive calls. Finally I had to buy a new phone. I am out of 612 minutes airtime and their ignorant phone reps do not know or understand the problem, do not speak good English or hung up on me several times. As of now, I asked them to compensate me for the lost 612 minutes of airtime and their phone rep insisted to activate my old broken phone, which they could not, even after NET10 sent me a new SIM-card.

I Bought a Samsung S4 4G LTE CDMA off of NET10wirelessphones.com. They sent me 2 sim cards with the phone and told me to put BOTH of THEM in the sim Slot. I did that and it broke the slot that they went in. I talked to a girl named ** and she said that they would send another sim card. They did that and then they told me that the first sim card wasn't even in their company! How can it not be with their company when they sent me the phone? Then we talked to a girl named ** she said that we would have to activate the phone again. When they did that my old phone quite working all the minutes I had on there were gone! We CALLED BACK for the 3RD TIME and talked to a guy named **. He finally sent the card but my phone still didn't work.

I have been a net10 customer for many years and was for the most part pretty satisfied up until now. I know from past experience that as long as you don't need any technical support with your Net10 phone or a live person to deal with any sort of issue, then you should be okay. When I first started using Net10 I had a problem and got the big runaround like so many of you have that have written reviews. My original issue finally got taken care of and I stayed with the service for many years now. Today, is the turning point! I had to once again deal with customer service which specializes in giving the customer the runaround and wasting hours on the computer and the phone. I am beyond angry and infuriated! I was hung up on at least 3 times today, both on live chat on the computer, and on the phone. Customer service's answer when they can't fix a problem is to hang up on you!!! Unbelievable!

I have been using Net10 for several years now. It was good for a while, then I had trouble logging on to my account to add air time and my phone would be deactivated. I would spend time on the phone with someone who I could not understand (not to be cruel), I just could not understand them. So in order for my phone to be active at all times I enrolled in the auto refill using my credit card, have been doing that for quite some time now... over a year at least. This morning I go to use my phone... it had been de-activated... luckily I was home and could get to my computer to reactivate. I called Net 10... no one knows what happened... always a glitch. I know with technology today there is always something. My problem is I have been using this as I said over a year. I re activated using my credit card and I will look for another carrier... I have had it with Net10.

My old phone would not hold a charge. I bought a new one and Wal-Mart set it up. Got home and neither phone worked. Message was I had "no money" to make a call. I had 3 days and 666 min of air time that was supposed to transfer to new phone. The display said the time was there but could not make a call due to "no money". I had purchased a 1000 min. card so I entered that to the add air time. The display once again said 1000 min. and 30 days - but when I tried to make a call it said "no money"! Got dressed and went back to Wal-Mart where it took them over an hour to reach you. Your customer service lady did something and then the new phone worked, but it did not transfer my time and days from my old phone. She refused to give it back to me. In my eyes you stole from me. I have been a customer for more than 6 years. Unless you do something about this to make it right... I will use up this new phone and never come back to your company. PLEASE RESPOND!

Net10 has been overcharging me for text messages at a cost of .50 cents per text (not .05 cents) and picture messages cost $2.50 per pic text (not .25 cents). Also on January 2, 2015, I added 300 minutes to my phone. On January 3, 2015, when I woke up, my phone showed that I had 78 minutes remaining.

I am a Net10 customer now going on the years. Within the last year I have been dealing with some serious health issues, in which entail a lot of appointments, doctors and so on. I have a Net10 phone as my means of communication!! :( It has been really sad, the last and worst experience started this weekend - phone service and data not working or just lousy...dropped calls and all.

I got my mother a Net10 account. When I tried to log on to make sure she has recurring CC payment. It says I need a PW but was never given one. I called CS and they tell me that I have an account and I said yes I registered but can not log on. I was given a temp PW and did not work. I was then told click on forgot PW and create a new one. When I did I got A chanel exception has occurred: Dead-Lock maximum Iierations [50] block(s)=[direct.customer.forgot_password.landing => direct.customer.forgot_password.submit => direct.customer.forgot_password.landing => direct.cust. I told the CS rep and they said "we are having website issues" and I said "UMM you knew and you could have told me and I was told try later."

I have received nothing but the worst possible customer service from Net10 for years. None of their representatives seem to be native English speakers, and they make at least one major mistake every time I call to request anything. I currently have two incorrect charges I am battling, and every month I have to call to ask why my "automatic refill" failed. I cannot stress enough that I have experienced nothing but wasted time and frustration from Net10 over, and over, and over again. I only get one bar of signal at my apartment. They have very competitive prices, and that's the only draw. I've now decided it's not worth it.

NET10 does not find it necessary to notify you when a payment does not go through (CC was replaced due to being hacked). I had a automatic renewable MONTHLY plan. Should have been going till 05/31, but was disconnected AND I had to pay new reactivation fees. So not only they disconnected before the end of the plan, they did not deem it necessary to email or message or phone to say something was wrong, no. Just charge an extra $7 to reactivate AND in the meantime change the abundant plan you had before. The person on the phone was like a robot, only able to repeat herself and unable or unwilling to get ** her supervisor on the line. I advise anyone to look for another plan, which I am going to do too. These carriers are profiteers and have absolutely no customer service.

Ordered a LG Mobile phone on 05/18. Waited for 10 Days, still no sign of phone. Got a tracking number from UPS. But, apparently Phone has yet to be delivered to UPS. Apparently they use a third party, Quality One Wireless to complete orders. I had trouble tracking my order. Also, customer Support @ Net10 has no clue how many days more it would take. I have finally cancelled the order & they can't give me a confirmation number or an ETA on when to expect a refund. It's been a truly frustrating experience.

Very slow internet ever. Very bad customer services **. They charge me 1 week before the schedule and my bank charge me 35 USD overdraft. I will swap to different company. I've been on net10 for more than a year and they are so picky. I'm really not happy. Piece of **.

I have been with net10 for a long time. But now I have called in due to low internet service. I was told that I had unlimited when I first signed up, but now they are telling me that I don't have it. I have called and for a month now they have gave me every reason they can think of. I cannot use my internet service because I have went over. I asked "if I go over what happened?" "Nothing." Their internet service is slow and it sucks.

I can not believe we can not obtain a full transcript of the discussion that transpired with Net10 as the lady said, "must be lying about having your old SIMS card in that phone". As I told her, "I lost my old phone and needed to activate the new cell phone I have bought at Walmart that was a Net10 phone". 1 day ago I tried to activate a new cell phone with a guy from Net10 and he said, "You need to call back in 24 hrs. My MGR. will need to correct a problem I created". Call 24 hrs. later to have the same issue and the lady said, "Are you lying? Did you put your old SIMS card in the phone?". I said, "No. I lost that phone and bought a new one to activate", and she did not want to hear that I lost my old phone and did not have the old SIMS card. When I asked for a full transcript I got a quick No and have a nice day.

0 stars. No one speaks English. The unlimited plans are not unlimited. That's a lie. 3 weeks after I got this 50$ plan, I got a TX message from them saying my data was all used up and now my phone will run slower then normal... OMG. What B/S... THEY ALL LIE TO YOU. ALWAYS GIVING YOU AN EXCUSE FOR SOMETHING. THEY'RE ALWAYS RIGHT. FALSE ADVERTISEMENT. TIME TO CHANGE. SCREW THIS STUPID COMP. DON'T GO WITH NET10. YOU WILL BE SORRY.

I accidentally transferred my phone number and service from my old phone to my new phone after buying a $35 + tax service plan... and now my phone will be turned off tomorrow and I won't be able to use the service plan I bought because they don't have carry over minutes. Don't use this service. They ripped me off about $40 and they'll do it to you too.

I have a monthly plan with Net10. They usually send text messages 7, 3 and 1 day before the day of a refill. This month I didn't receive any text messages. When I tried to make a phone call today I couldn't do it. It just said that my account is suspended. I called Net10 from work. They said my airtime was up, and they suspended my account. No warning, nothing. They also said I should have received texts, or email. Yeah, I know. I should but I didn't.

Bought the kit for 50 dollars to activate a new phone about a week ago with my old phone number and they told me that everything was fine but that the phone was already active. I waited so at the end they ended up telling me that they can't activate it. They block the first sim and still I'm without a phone. I'm dropping this company. Do not enrolled, save your money, time. Really bad.

I signed up for the automatic monthly 200 minutes + 30 days. The minutes got credited but the service days were not. I still had days left from previously. They agreed to add the 30 days, but took away all the days left from previously, which by the way were showing on my phone. Had to go to supervisor. After about 30 minutes on the phone, the supervisor agreed to give me all but one of the service days paid for. We argued for at least 15 minutes about a single day!! To no avail. Net10 simply stole that one day and there is no way to get it back. Unbelievable. What I had to go through to get what was rightfully mine, and then not get it, that is the ultimate in horrible customer service. And it speaks volumes about this company. STAY AWAY!!!

May 24th I used the phone which had a balance of over 9500 minutes. The phone call lasted for less than 5 minutes. The next day the phone showed 0 minutes. Called customer service, they said there was a problem with their system. However they were only authorized to add 1000 minutes per 24 hour period so I would need to call back the next day for more minutes until I had gotten back to the original balance. The next day I called and they said that the phone showed 1000 minutes and that that was the correct balance... Spoke to the supervisor. They checked some records and accepted that I was still very short on minutes and tried to add 9000... They were only able to add to 4500 and said the rest would appear within 24 hours... The next day they didn't show up. I called again... This time they said my phone must be defective and that they would send me a new one.

I've got a phone with Net10 which normally I'm quite happy with as I use their online feature to buy 6 months of service twice a year and it's about $300/year. But the charger that came with the phone broke and no one seems to carry it. They have the chargers and the phones but the customer service rep said that after 90 days I just have to buy a whole new phone. Not happy with this level of customer care; I feel that after being a customer for around 5 years, the least they could do is send me a new charger that probably costs $5-$10. Now I have to risk finding one from China on Amazon and hope it works after waiting 3 weeks to get it.

I accidentally typed in the wrong phone number for a NET 10 $40 aircard when attempting to purchase airtime online. Since they said they cannot transfer it to the correct phone number I asked for a $40 refund and the company refused. VERY POOR CUSTOMER SERVICE.

Net10 has the absolute worst customer service I have ever encountered. Their service areas are okay but I would not jump up and down about it. Trying to find someone who speaks English is practically impossible to do. I have switch now from net10 and I am now happy. I would not recommend that tend to anyone.

My main goal here is to find out the big thing about Net10 and their ridiculous policy of not reprovisioning under any circumstances. If all you needed was to have your service reprovisioned because net10 didn't do it properly the first time please get at me. It has become my goal to find out their secret corporate policy regarding provisioning. I'm guessing their host company, Verizon, T-Mobile, At&t. They must charge a separate activation fee for every provision. Most of their support agents will do anything, I mean anything to get you to just give up before they will reset your account.

I was a customer with Straight Talk for years but my phone wasn't working in certain areas so we wanted to find a better service provider with better coverage area so we went to RAC to get a phone. We ended up getting the special that they was running for 30 a week for 2 new phones and they even hooked us up with Net10 which when we got the phones our services with Net10 was fabulous. My internet was so fast and my service didn't cut off not even once. We both were so impressed. I loved it.

I called to get my husband's phone on auto pay the day before his airtime was up and it didn't go through, but I received emails saying it did go through. He is home alone with no phone and he has a lung issues and has had one cardiac arrest already, now no way to get a hold of someone if he in trouble. WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH AND THIS ISN'T FIRST TIME WE HAVE HAD THESE ISSUES!! And now can't even send complaint without issues.

I've been a long time customer & am absolutely appalled by my experience today. It took 1.5 hours and 8 phone calls to get my telephone number transferred to a new Net10 phone because my old one was wet. The first 4 phone calls, I was disconnected by service agents (without phone activation) because I questioned why I wasn't getting allotted my entire carried over minutes just the minutes from my last purchase (300 from my last card purchased and not the minutes I had banked 600+). When I finally didn't get hung up on & the phone was activated the lady couldn't tell me the minutes I had & hung up with me. I was only given 10 minutes. What a joke.

I had purchased a phone 2 months ago at a retail store. After using the phone for a week or so, I realized my phone was not working properly. I called customer service to resolve the issue. The issue was resolved and shortly after, I went out of town. Once I left I realized that the issue repeated itself with the data not working. I called customer service again and they wanted to troubleshoot the problem but I couldn't because I was talking on the phone. At the time I had no other phone to talk on. I told them I had to wait till I got back home in a week. It was very crucial that I had data while traveling and it was a huge inconvenience since I had to find a WiFi spot to log into. After returning home I had called customer service again and we troubleshooted the phone for over a hour. They realized the phone was defective and told me they would ship out a new phone.

So I bought 2 unlocked Blu studio 6.0 HD phones from Walmart.com in December of 2014. One was for me and another for the wife. Both were meant to be used on Net10 or straight talk "Bring your own phone Plan". Well its been a constant battle with them just to make sure my service is working correctly. Mainly the Data picture messaging and surfing on the internet. So twice now in the last 4 months of owning these brand new phones, my 4G icons have disappeared on both phones at the same time. First time happened after a week of getting the phone. Called net10, they messed with my sim card, rebooted my phone and 4G was back and working again.

Needed new sim card for my android. Was suppose to be here in 3 to 5 days. After 2 more phone calls, only getting a hold of a recording stating it would be here within 5 days. It was sent via FedEx overnight 2 weeks later. Then called to have it activated, They said it was done. Okay, So it didn't work. I had to go buy another phone, NOT Net10. I am disabled, without a phone for over 2 weeks. Called again with my new phone, Was told the sim card was not activated. Told them I tried and was told it was.

I have had a Net10 phone for almost 4 months. From day one, I have had problems with my internet connection. Every time I buy a new aircard for $40, my internet gets disconnected for a least one whole day. Mind you, I bought the airtime before my monthly service expired. I have had to constantly call the service line to reset my phone settings. This latest time I added more time to my phone, my internet service was disconnected again, but never was reconnected. Despite talking to several service representatives over the phone, and putting in new information into the phone settings. Each phone rep also hung up on me. I will no longer use Net10. If you are reading my complaint, please don't waste your money on this company. The other complaints here are absolutely true. Net10 is a big rip off, with horrible customer service.

My son purchased a Net10 phone which stopped working after about 2 months. He called the customer service department and was told that a replacement phone would be sent to him and should be received in 7 to 10 days. There was no mention of sending them back the defective phone. My son waited for 3 weeks, during which time he called (at least 3 times) the number provided for tracking the replacement phone delivery. Each time he called the tracking number he was told that he should be receiving his replacement within 2 days.

You cannot report your phone lost or stolen because the company is closed. Now I have to wait until the company is open to report phone stolen and I will lose all my time because I can't report it.

I called and placed time on my daughters prepaid Net10 service but, the airtime was never added. My bank statement showed the charge was approved but was pending. I called Net10 they stated the transaction was denied however the charges were showing. I called my bank - they informed me the transaction was approved for 4 days. I was back and forth between my bank and Net10. Each time I called Net10 told me the transaction was denied. Finally I made a conference call with myself, my bank and Net10 then Net10 says "oh we see but it appears the money was applied to a different account"... what... a different account yet every time I called I had to give the phone number and password information... the Net10 tells me they can't transfer the air time nor can they refund my money.

My father bought my grandmother (who is with Net 10) a phone card from eBay. The minutes were added, then revoked. When Net 10 was contacted, they instructed my grandmother to purchase $60.00 worth of service cards in order to have her service reactivated and the issue resolved. After doing what she was instructed, they (Net 10) took the service pins, and refused to add the time. Sounds like her years of loyalty meant nothing to the company. I, myself, spent hours on the phone with rep after rep, supervisor after manager attempting to resolve the matter. No resolution and they continue to hold her money hostage with no rendering of services for money paid. Shame on you, Net 10!

I have a Net 10 customer for over a year. Last month in February 2015 I tried to transfer my service to a new net 10 phone and lost my phone number that I had for 10 years. Not only that I had to go without phone service for 3 days. Its not like I was transferring from another company, I am a net 10 customer already. They said it would be 24 to 48 hours in order to port my number. I am very upset that I had to lose my phone number that I have had for 10 years, it is very much an inconvenience to me and others. Also just yesterday 03/18/2015 I paid for my monthly service $40.00 online and got a pin number and transaction code texted to my phone from Net10 & woke up to no service.

My wife and I have been with Net10 for years and we have always have had problems with their service like they will send the minutes we need but not send the service days and our phone will be disconnected then I'm on the phone with them trying to get it straighten out for a half hour. It always seems easier just to give them more money to reactivate my phone- it very much like extortion! I am on auto refill and shouldn't be bothered with this but this is the third month in a row I have had to redo my phone and I have had it so no more Net10 for me!

I have had issues with Net10 data/web services as well. I just read a review that someone owns a business and lives in a rural area without local internet service. If your data/web thru Net10 is costing you more than $50-$80 a month, then use Satellite Web Internet Service - runs $60-$140 a month depending on the plan you get. I have used it before. Works great as long as you don't have extreme thick cloud cover or bad weather. I used Wildblue Service, www.wildblue.com, it works pretty good. No major issues. I had the $80 a month plan at the time. Now I see they offer a $50 a month plan. It is worth it when you live in a non-internet service area. It is the cheapest option in my personal experience.

I had net 10 for 6 months now. At first not bad 40$ unlimited everything then every time I would reactivate my phone nothing but a problem. First you can’t understand the people and they don’t understand you. Always say they never had my plan so I’ll ** till I get a supervisor. He gets it going after an hour. So every time I activate my phone I’m on the phone for 1 to 2 hours. And this month I get a guy who you can’t tell what the hell he is saying and he messes up my whole phone- can’t call, can’t text and no data so all month this keeps going on. I’d call, they fix it. Works a day and then it don’t. All month I do this so I call again to **.

I paid for a $50 plan and I haven't been able to text or use my 2GB. I am only able to connect to internet from wifi. They robbed me. I've called them several times to see what's wrong and they always say "we just a note that the towers are down and it will be fixed within 24 hours." Every time it doesn't happen and I ask to speak to a supervisor and they keep me sitting on the phone for hours at a time. All I want is my money credited back to me so I can go to metro.

I've been with NET10 for over a year. I purchase a Verizon phone and wanted to get it activated with NET10. I called a representative to transfer everything over to the verizon phone and they told me to purchase an activation kit at walmart. After purchasing the activation kit on a Friday, I called another representative to activate my verizon phone. That representative told me that the activation kit was unnecessary and that they would need to send me a sim card specifically for my phone. That representative told me the sim card would take 3 to 5 business days to arrive at my address and that my old phone would remain active in the meantime.

Possible data suspension after just applying new monthly card. My data did not reset.

I bought a net10 phone online buy your own phone deal. I did my activation process online. My old phone stopped working and my new phone isn't working either. Every time I call they are say "give it 24 hours, it will work." It has been 4 whole days and I am without a phone. I really would encourage people not to deal with Net10, they will leave you without service!!

I've been a Net10 customer for about 2 years. There were issues initially, including them changing my phone number for no reason, that should have tipped me off that this wasn't the best company. My husband (also a net10 customer) bought a new phone, and gave our son his AT&T Note 2 that he'd been using on net10 for a year. It's been a week, 4 SIM cards, a $50 talk/text/data card, and still they can't make it work. We bought a SIM card and activated it and they couldn't get my son's phone number transferred from his AT&T go phone. They give him a new number and the phone works for 2 days then just stops working one afternoon.

I bought a 50-dollar plan. Did not provide the data and high speed. I complained and complain to them on several occasions about it. They told me that it was my phone and it was not their service. My phone when running on AT&T so I went directly to AT&T. I had my phone with that by AT&T. They told me there was nothing wrong with it. I put the phone directly on AT&T data and their service and the phone works great. No problem whatsoever

I live in a small town and we don't have internet service here. About a year ago I heard about Net10 offering internet Service through a device called a Hotspot. I needed internet service for my small business so after purchasing the Hotspot and the card (Not Included) I bought the most MB (5) - a total of $140.00 dollars later. It says 30 days. A year later and ALL MY COMPLAINTS AND BEGGING SOMEONE TO PLEASE HELP US LITTLE PEOPLE. THIS IS A SCAM! I can't get anyone to check into this company that is charging so much. The card doesn't last a week (and its $50.00 dollars each time). I need some help now the card isn't even lasting a 1 week. I'm paying $200.00-250.00 a month. I need internet for my Business. I've tried contacting them (Couldn't understand them). They hung up on me. Someone please help me. This company with their so-called internet is Not giving you the service you paid for. Shut them down! Scammers! I'm furious. How can they do this?

I had nothing but horrible service with Net10. I signed up with the auto pay-- worst decision I could have made. You would sign up with the $50 3G plan which would come out of your account for a month then the next month it would be the $40 500mb plan. Then when you called them they expected you to pay an additional full month for the correct service plan for that month or you had to go without.

I have been a Net10 user for almost 5 years now on and off. I have always used cheap phones and their $25 750 min plan until last year when I got an iphone and decided to do the BYOP option. Everything switched over great, really easy and convenient and quick! For the first few months it all worked out great! Then I noticed my data running out faster and faster (I am not constantly on my internet either). When this month came and my service ran out I asked my husband to buy me a card (I get the $50 unlimited 1gig high speed data).

I recently switched my phone services to Net10. I was told I would have 3GB (3000 MB) of high speed internet. After using only 130MB of my high speed allowance my internet was slowed to where I couldn't even receive a photo. It was too slow to download it. Called Net10, and they said it was my apn settings. Mind you the same settings were being used from the beginning, and everything worked perfect. It wasn't the settings. They stole the rest of my high speed internet. This problem was never resolved after making numerous calls to Net10's customer service. So for that reason I'm switching companies. To all future carrier shoppers, I would never recommend Net10. Read the reviews. They are real. Net10 is a scam.

I went to Wal-Mart and asked for them to call net-ten for right info so I could keep my 98,000 minutes. Wal-Mart and net got the right card and added it no problem. Then in Jan I called them just to make sure I buy right card so I keep my minutes. So I buy a 300 minute 60 day card, online from walmart (I'm snowed in). Net ten said this was ok! As soon as I put card on it took all my 98,000 minutes away. Now they just say "Sorry about giving you wrong info and you can start over if you have any minutes left from Jan in Feb"! This is not fair and they don't care! I could have got a spend as you go card for 25 with a 1,000 minutes that don't roll-over but so I would of had plenty of minutes since they took all of the minutes I had built up and they gave me the wrong information. Is there any help with this situation?? Anyone??

I was with Sprint and they were charging me huge costs for very little usage. I went to Net 10. I have better coverage, pay less per month, and have NO complaints. You get what you pay for ....or not. I paid a huge price for nothing. I now with Net 10 pay a small price, never go through my minutes and I am happier than ever. I stare at a computer all day. Have internet access at home. All I want is to call & text. Net 10 does all I need at a huge discount. I LOVE THEM!

I've had 2 Net10 phones within the past six months. Both of them crash, kept shutting down, keep restarting. Lost all my contacts. Lost just about everything. I called them. I complain about it. They said they were going to send me another phone. I got the box. The box is empty. They wanted me to send my old phone. Should it take to replace it with a new phone but I have to wait 5 to 7 days to get the new phone I want. A plumbing business I cannot afford to be without a phone. I will lose thousands of dollars worth of business but it’s your company policy that you cannot get a new phone without sending them to your old phone. I cannot afford to be without a phone for 6 to 7 days - not a very good way to do business.

Have a Net10 phone, haven't used it in three years, bought a card to add min., called up customer service. After giving all the information to reactivate, was told I needed a new sim card. The girl told me they would mail a new one to me, it would take three to five days to arrive. It's been three or so weeks now, hasn't come in the mail yet. I called customer service about two weeks after it was suppose to arrive and gave the gal the serial number of the phone and she said I would have one by the next day, and this was in the afternoon when I called. I repeated that back to her to be sure that I heard her right, and I did.

Net10 lg34 - How do you compose an email to somebody on Google? There is NO COMPOSE key to draft a letter. You can respond to an email, but you can't just to decide, 'well I feel like sending so and so an email, let me draft a letter'. Why are things like this so hard for Net10 to provide? It's like owning a land-line w/o a mouthpiece.

I created this account for the sole intent of reviewing Net 10. Net 10 is by far the worst service provider I've ever encountered. Coverage from Net 10 is actually quite decent, but there are a million problems associated with paying and accessing customer service. Customer service is particularly bad, as the staff have no idea what to tell you. If and when you ever manage to reach them, their usual go to support help is to recommend you to turn your phone off and on again. In my experience, if they really don't know the answer, they'll just hang up on you. They are in all likelihood scammers since they sell a product that does not work- I paid for mobile data, yet me and all of my friends who have attempted to use it have never been successful. I cannot have a worse possible impression than I already do of Net 10. Strongly discourage anyone from using it.

I contacted customer service to figure out why after I purchased a $50 monthly plan I was unable to receive MMS messages. I have been a customer for nearly 2 years and never had the issue. The customer service rep (Kurt) said my data had been reduced and that I would have to spend more money to restore data speeds just so he could troubleshoot! That doesn't even guarantee the MMS feature will work. I tried telling him the feature stopped working after just renewing service and he just kept telling me it's because my data was reduced why it wasn't working. You don't pay more money for a service just to have someone TRY to troubleshoot it!

I purchased a 40 unlimited air time card. I tried to add the airtime but they said they had no record of the pin number so I called tech support. After a 5-min wait I finally got through. I could barely the lady with so much static and background noise on their end. I give her my pin and after a short while she much told me I was s.o.l. Then I asked how and who is gonna fix this problem. I told her I've been a customer for 10 years so she laugh and said "so there is nothing I can do, goodbye." Click.

I had placed an order online 1/5/15 for a family plan sim card. I called and cancelled my order the same day and the representative told me that it was cancelled but I received an email on 1/6/15 saying that my cancelled order had been shipped. I didn't sign for the package with FedEx so they received it back. I called to them to ask about my refund and the manager about my refund. She had the worst attitude telling me it could take to March 1 for my money so I told her I would call back. I called back within 10 minutes and talked to another manager and he told me 7-10 days. So I asked him do they make notes on accounts because I had two so-call managers telling me different things. They don't have good customer service and they don't understand English all that well because when you question them about business days, they can’t give you a correct answer. Net10 is going to lose a lot of customers!!!!

From the" technicians" insisting every month that I was not enrolled in Easy Minutes even though my account was debited every month and minutes were added but not service days - to erroneously debiting my son's account because they insisted he was the primary cardholder and he wasn't - to a browser button that can't be disabled and internet that's a joke - to a new Samsung phone with a broken space bar and inability to pick up a signal causing untold aggravation and embarrassment and miscommunication - to minutes that disappear into the air - to inadequate service in my area - to a promise of free minutes that never materialized - to hours and hours of my life spent on the phone with these people just to have a phone. I really don't know where to begin. It was ok in the beginning. It's a nightmare now. Avoid like the plague.

I bought 2 LG phones using 40.00 plans for 30 days. Customer service was very pleasant activation and all is working so far. I hope it continues. Although I received a message saying my data had been reached and during my 30 days it will continue to reduce speed? I'm not sure but we are loving our phones. I got the wrong card for my daughter's. CS was pleasant and gave her a half a month, so far so good.

Net10 has good prices for monthly telephone service but you get a lousy network and very poor customer service as a consequence. I had an iPhone 4 that I brought to the network in 2013 and literally had to turn my phone off & on several times a day to reset phone so my services would work. The customer service number is convoluted and you waste valuable time on phone simply to get to a human being. More so than any other phone provider I have been with. Furthermore, many calls go straight to voice mail. It almost cost me my freedom because I had a court date and made motion for telephonic appearance due to travel and when court called my phone, the line went straight to voicemail repeatedly and I was literally sitting and waiting for call and the phone never rang. Although Net10 might cost less, you pay more than meets the eye for their service. Steer clear!! Or if you do use their service, be cognizant of the fact you will miss many, many calls.

Could not add mins. with phone, so tried online. Did not work. Called 800 number they said the number no longer ours. And that mins. were added to the phone that has the number now. That I did this and they cannot help me. I was having a hard time understanding her broken English. Not good. If I want to try again, I will have to buy another card.

On 12-31-14, I had +6500 minutes on my Net10 phone. On 01-1-15, the minutes on my phone were completely deleted. I called their customer service, but they would only put back about 751 minutes. Followup contacts did not resolve the problem.

So I purchased a new phone on December 2nd and decided that I wanted to transfer my number and service to the new phone. Both are net ten phones so I called customer service. What a joke. I swear these people who by the way have an accent I can't place are reading from a script. They kept saying to me "so you dropped your phone and need a replacement?" I tell them "no I want to transfer my service to a new phone" and after about ten tries I finally get across my intent. They then proceed to deactivate my old phone and I am then told that it can take up to 72 hours for my service to become active and to turn my phone off then back on every 20 minutes. Ok so whatever and I hung up the phone. I waited 24 hours and I called them again and am told that my old phone is still active and will transfer between 4 to 6 hours. I'm thinking ok good that's better. Then I wait 6 hours and still nothing, so I call them back and am told that everything has been transferred and I should turn the phone off and back on. After doing this about twelve times still nothing and i get told again to turn it off and back on like nothing had even happened.

I purchased a phone and air card in an emergency situation. They were unable to activate the card due to the pin number being unreadable. I spent 4 hours at different intervals trying to get a refund after not being able to resolve the pin issue. Arnelle refused a refund earlier today. I will go to small claims court.

I was not happy that they used 4 minutes of my airtime in their activation process. But when I bought more minutes and they used another 10 minutes of my 1st card trying to activate my 2nd card, and cut-me-off when my 1st set of minutes ran out while on-hold for 6 minutes and 18 seconds into a conversation with customer service. I was able to activate the telephone and start the 1st phone card without a person, but I could not activate the 2nd phone card through the telephone menu. Net10 required that I call their 877 telephone number where they put me on hold until my minutes ran out on my 1st card. I have a telephone that I cannot use. I have a phone card 300 minutes $30 that I cannot use. Either let me use the minutes/card on the telephone all of which are prepaid or return my money for both the telephone and the phone card.

I was enrolled into the automatic monthly payment plan for Net10 phone service. Few weeks later, I lost my credit card, so I got a new credit card and logged onto my Net10 account and changed my payment source. Although I successfully changed the payment source (as I can see it as the new payment source when I log onto the Net10 account), Net10 just deactivated my phone service rather than using the new credit card as the payment source. When I re-enrolled to the plan, I lost all rollover minutes. Net10 would not give me the minutes and the operator said that I should not have changed the payment source.

Well, I have bought 2 phone cards for my phone for them telling me what kind of card to get. When I buy the cards, they telling me its not compatible for my phone so I wasted $75.00 on cards that I can't use that I still have. Still able to use by them telling me that's the amount I suppose to use & I think it's not fair so I will not be using that company again. So I advise other customers as well. But I need my money back or add my minutes to my phone. That's just money being wasted that I could have spent on something more important.

My wife and I rolled our old numbers into 2 new accounts. The rep didn't set them both up correctly as 30-day data plans. Consequently, hers "had to be canceled" 3 days into it and restarted as a data plan with a new 30-day charge and no reimbursement. We cannot get to a supervisor or complaint division to resolve this. My phone will not send pictures attached to text. Even though we bought both phones from Net10, they said they could not help me because this was a "bring your own phone" to their plan. It is IMPOSSIBLE to work with their phone staff. I had to give them every number from the box, phone, SIM card, packing slip, and was even asked to describe the cardboard box the phone came in.

I have a current Unlimited Monthly plan, and I would like to switch it to a 30 days plans. And I called the customer service more than fifth time, no solution. You have just lost me and you will lose others customers.

Rec'd Net10 phone for Christmas 2013. It lasted about 2 months & due to water damage, NET10 sent me a REFURBISHED replacement phone [#1] which stopped working about 4 mos later [June 2014]. When I contacted NET10 in June 2014, they tried repeatedly to get the 1st replacement phone to work but in the process they deleted ALL of my data. They sent me another refurbished replacement phone (#2), an older model and cheaper than what I originally had. I spent another week re-entering all data again!

My daughter's Christmas present was ruined! After checking my phones compatibility, I tried to activate a iphone 4, with the bring your own phone option. On December 24th, 2014. I went online and purchased a data plan and the network access. I followed all the activation steps, and my phone would not work. My online account said pending phone number, this could take up to 4 hours. So I waited and waited. After 4 hours I tried again and still nothing. I called customer service and the lady was nice and helpful and tried to troubleshoot the problem. After an hour on the phone she stated it was a system error. She created a ticket for the exclusion team and asked me to call back in 24 hours. I explained to her that this was a Christmas present for my daughter, but she still stated there was nothing she could do. Very disappointed that my daughter would have to open a non-working phone for Christmas I agreed to call back in 24 hours.

I just refilled my account yesterday (12/24), and Net10 notified me this morning that my high speed data services had already expired!!! HOW IS THIS??

Net10 is so horrible, after this month I will never ever use this company again. I will tell everybody around me to avoid this junk company, that's because of their horrible service. The thing is that I regularly use the 50 dollars auto refill monthly plan, which is just ok. About a month ago, I thought I don't need the internet service, so I start to untie the auto refill, and bought a 25 dollar monthly plan which is no data, but that's just what I want. Then the trouble kept coming, because this airtime is never worked no matter how I try it. Then I bought a new net10 phone from their company, and I try to add the 25 dollar airtime card to the new phone. After I tried tons of time and tons of customer service phone call, they finally add these 25 dollar airtime to the new phone and get my cellphone number transferred, but the phone is so junk that it is never activated. Which means you can't make or receive phone calls but you still paying the money. That's not what a phone is about!!!! So I start to decide just dump the phone and forget the 25 dollar airtime card, and I bought a new 40 dollar monthly airtime card. And ask them to transfer back my cell phone number, but then they said that my SIM card in my old phone is not ok to use the plan.

To update your new device is a pain. I spend my whole day just to get in touch with somebody from net10 for help. Of course they couldn’t, the customer service is a joke. They asked me what is my new phone model and when I told, they said “This is not a phone, this is a tablet!” They have no clue about anything. We couldn’t make my phone work. I ended up just buy a new sim kit. The website almost never work, they always have technical difficulties. Even if it works, is not clear. I had boost mobile before and took me 2 minutes to update a new device. Also I opened the chat window for help, the person who was there was nothing else like a machine, he copy and paste the same thing all the time. You cannot count on a quick help if you have trouble. I should go back to boost mobile, had it for years, never had problem.

I've been with net 10 for two months. The first month, I had no problems. The second month, my data doesn't work to well and videos or music won't download. Net10 customer service told me I'd used my limit on fast data even though I'd just paid for a new month. Their customer service guy didn't want to listen even though my phone shows low data usage. I paid for this and I'm not happy to be cheated out of what I paid for.

I have been having a lot of problems with this net 10 LG touch screen cell phone since last month right around thanksgiving time. I can't download anything that I want to download like music or other things. I can't change my gmail account of my phone. I been trying to change my account for the past couple of weeks now. I try different ways to fix my phone and its do not want keep on having to fix this on my own but and I also is having a whole lot of problems with my wi-fi and google account and downloads everything. I can name a whole lot that is wrong with this net10 cell phone. This is a problem with me and I am very upset.

I have been a NET10 customer for 5 years. I have always been a Samsung user and I have always used the auto pay option to ensure my service was never interrupted. Last month I upgraded to a Galaxy Note 4 and added it to my account. I received my SIM card and activated the phone. I transferred my old number to my new phone, and once everything was up and running, I cancelled the Auto pay and removed my old phone from my account. All of this went off flawlessly, service was great, had no problems at all. The first issue came when my credit card was billed $65.00 to NET 10. This was my old account plan and old phone! I called to rectify the situation and Support handled it, and my bank credited my account after a few weeks.

I have been with Net10 for 2 years since I left AT&T. The connections were good, my phone keeps the data cutting off and they can't stop it from going off. But yesterday I called 9 times I was told and kept on hold for 90 minutes waiting for a supervisor. I just need to verify my info with them to move my number. That would not tell me my account after I verified and prove who I was. I finally got rep to verify my info with me.

This company is the worst company I have ever had to deal with. Not only will they tell you they did something and not do it, but they will also turn off your phone for no reason and inform you they can't turn it back on. Even though my airtime is still active. I have been waiting for a replacement sim card from them for over 35 days. I have received three in that time, and all three were incorrect for my phone. I have yet still been waiting for a sim card, which they are unable to provide me information of when it will be arriving. Now not only have they transferred all my data to a sim card I do not have they also shut my phone down and are unable to turn it back on, because my data is connected to a sim card that I do not have. And do you think they warned me before they did this, no they didn't. I have been on the phone for 2 hours and still have gotten nothing accomplished. DO NOT USE NET 10. Also they refuse to give me my 75$ I spent on this horrible service. NEVER USE.

I have been with net 10 for a long time. I had my phone switched over, and I wanted to keep the same number. I never had that problem with them before except now I had my phone switched over, everything was fine they switched over, and without my permission they switched my number. I wasn't getting any calls. My mother call my son, and my son call my house phone and told me. I call net 10 - they told me my number was changed. I never wanted my number changed, I had that number to benefit my mother getting in touch with me at all time. She don't have long distance on her phone just local, and at ** she was able to reach me.

I have been a Net10 customer for over five years. I upgraded to a smart phone and wanted to put minutes on my old phone for my daughter with another carrier. I rec'd my SIM card from the new carrier but it won't work because Net10 locked my phone. I was instructed to call them to get the unlock code. I was told that they can't unlock my phone because it was activated in 2011. I was told that they only unlock phones activated in 2014. I paid cash for this phone and should be able to use it with whatever carrier I want to. The rep was so rude from the beginning of the conversation. I ended up telling him what a ** he was being. I am pissed off! Now I have to activate my old smart phone for my daughter (she's only nine). I wanted her to have a plan with a limited number of minutes. I will never buy another Net10 phone!

I have been a Net10 customer for nearly 8 years and accumulated 3,900 minutes. I upgraded to a new phone and did the online activation. Once I was set up, I noticed that only 400 of the 3500 minutes transferred. I have been working Net10 customer support for 8 weeks now with zero of the minutes recovered. I call, spend 30 or more minutes on the phone, but the Net10 rep always gets an error. I'm told to wait 24- 48 hours, but the minutes still haven't transferred. It has been escalated 4 times and I have called a total of 13 times. 3,500 minutes equates to $280, 390 minutes spent on the phone trying to get this resolved. Help me Net10, the tech agents can't get this resolved!!! My latest reference number is **. I'm waiting for you Net10 to contact me with a solution. Don't make me escalate this to other social media sites.

On November 28, 2014 I purchased a sim card (to use with my son's iphone) and a $50 Net10 bring your own phone, unlimited card at my local Dollar General store. That night, I called Net10 to activate the phone. The customer service rep entered my sim card number and said that it wasn't working and they would send me a new sim card in 3-5 days..which became a week. Today, December 8, 2014, I called to activate the phone. The rep took my sim card number and said the new sim card was once again, not working and that they would send me another card which would take another 3-5 days! I asked for a refund and they refused and told me to return it to Dollar General. Being a former employee of Dollar General, I know that store policy would never accept the sim card or the Net10 minutes card as I had scratched the card off the first time I tried to activate it. After many requests for a refund, they hung up... At this point, I don't know what to do, all I know is that I'm out over $60 and this company has been allowed to rip me off. I have never experienced ANYTHING LIKE THIS AND ALL I CAN DO IS RIGHT NOW IS WARN OTHERS.

They don't know what they're doing. I was on the auto fill program. Somehow or the other I was taken off the auto fill program. No one there knew what was going on. Had I not called I would not have known the problem existed until they disconnect my services. They have over charge me in some instances and refunded the money only to take it back out again the next month. My whole experience with them has been very painful for months now. I would never recommend them to anyone! On a scale of 1 - 5, I give them a 0.

My Motorola W408g was bought on the second to last Friday of November 2014. On the following Monday, I called Net10 and asked for a replacement because the camera did not work. The sound recorder was awful because it had no function due to it not working. I waited the five days and the representative said wait three more because the warehouse had "no model like the one I had." So I waited. Today is day ten and still no phone.

This company markets cards for additional minutes but won't honor the card or refund the minutes. I tried to purchase online minutes with a credit card. Unless I went over $60 there is no data plan available. Cheap phone, non-existent service. Worst customer service ever.

This is absolutely the WORST customer service I have ever encountered which is saying something after dealing with cable companies. Customer service representatives 'sound' like they understand English but have little comprehension of it and just keep repeating the same phrases, probably taken off a script. Also it takes forever to get any kind of info, with the service rep just continuing to repeat 'waiting for my system'. I get the feeling 'their system' is a bunch of index cards in a box. Would positively avoid this company unless you have countless hours and endless patience.

Absolute worst customer service -- call center was in the Philippines. On hold two hours. Told to power phone down three times -- it did not work. Told that the country I was calling was not covered. Their website said that it was. Then told that only certain parts of country are covered. Wrong again! I have been calling this number for over one year under the same plan with no issues till now! Final result? Issue still exists. Given a case number (after holding an additional 20 minutes) and was told to call us back. Complete and absolute disaster! If you have no need for international calling, I suggest that you stay away from Net10.

I have been a Net 10 customer for years, and had been pretty satisfied with them overall until I finally transitioned to a smart phone. Since then, I have had one issue after another, the last one yesterday. I had tried to add an airtime card from my reserve day before yesterday, and it would not accept the ESN number that the "About phone" setting gave me, so I went and purchased another card and was able to use it.

2 things - trouble with phone service; 2nd when trying to leave Net10, difficulty getting my phone number released.

I have tried to de-enroll my phone online and it didn't allow me to do so unless I first spoke with a representative. I tried contacting a Net10 representative on several occasions but I had the recorded messages and then would be disconnected. I finally reached someone today and she was having a difficult time understanding what I was asking. After repeating my request several times, she said, "Okay, so your battery is not working?" I said nothing about a battery. So frustrating. I finally had her understand that I didn't want the monthly charge on my credit card and she de-enrolled my number. She kept saying, "But we did not charge you today!" They must have a script to read and she was trying them all to see if one of them addressed my concern. I will never use Net10 again. If you have options, stay away. The lack of customer service makes this a terrible option, regardless of the price.

I bought the wrong air time cards ($25) for my daughter's phone. Net10 customer service said the particular phone can only start at $35 unlimited talk n text. So I called tech support and what you know Like every other company they outsource their customer support. As if Americans weren't hurting bad enough for jobs. I explained that I bought wrong air time cards and that I would like to pay the difference to have them converted to correct cards. They said all they can do was convert one pin and that it would be for only 15 days of service. They called it a courtesy. PFFT I said I'll pay the difference for the other pin. They told me they cant do it. Why do we consumers have to deal with this? I will be getting her a new phone with a different phone company.

Went on vacation to PR, phone stopped working for some reason after 3 weeks there. I found a Net10 Cellphone store, employee took phone apart, and said phone was no good, it needed minutes [I had 'over' 100 minutes left], gave me a number to call 1-855-333-2345. They told me I was roaming and told me I had to put new minutes on phone [I agreed as I needed my phone]. Employee took phone to back of store, came back after several minutes, gave me bill [phone was working yay!] I paid bill, left the store. 2 days later I came back to the U.S., and phone says my activation date was 9 days away.

I called net10 to request a deactivation of my cell phone due to being stolen. When speaking to the net10 customer service agent, I asked if my air time (800 minutes) would be transferred to new phone that I would purchase. The customer agent said it would be done. Two days later I called Net10 wireless to activate new phone and transfer my air time, the new customer service agent then said Net10 can't transfer airtime to new phone (some agent lied). I then asked to speak to a supervisor who required the date I purchased the stolen phone (unknown) and the date of airtime card purchase in order to transfer air time. I could not give specific dates he required, these are ploys to avoid transferring my air time. Consequently, I will have to buy another airtime card.

I have used Net10 service for many years, however I recently purchased 1500 minutes for my phone, but I was charged twice for the single transaction. I contacted Net10 with the problem and was told after the details were provided that a credit was forthcoming. But it turns out that I was intentionally lied to and there is NO credit forthcoming. I will be taking this up with the FCC, FTC and BBB to get satisfaction. Additionally, I will NOT continue any future services with NET10 as they are the lowest form of scum it has my displeasure to deal with.

This company is decent if you can avoid calling their customer service (hint: even online they will ask you to call them to resolve the complaint). Some of their phones get a signal, some of them do not. Good luck finding out which one. It varies depending on what tower you are near. So all phones cost $ and once the box is opened most places don't accept returns. They cut off your internet when you've used "too much" but that number varies from month to month. So just don't use it. It's not like I've been a new customer for a few days. I have wasted money, time and effort with them. I'd rather just pay the extra $10 and use AT&T GoPhones. They changed our number even though they verified it would remain the same after a phone upgrade. Don't be stupid like me. Go somewhere else.

On Sale Midnight, wireless and deactivated POS Phone... and one hour + wait to speak with someone whose English I could not understand. Tried the chat service to see why the stinking thing had been deactivated after my complaint about the abrupt loss of a $40.00 wireless. Was told that a new SIM card would be sent. It did arrive within the stated time frame. BUT, as the barking thing had been deactivated, I'm here, unable to use it. Will never deal with Net10 again.

I deleted phone numbers from my phone and realized the next day that I needed one of them. NBD, I thought, since Comcast has all incoming and outgoing calls online, so I figured Net10 would have something like that as well. I couldn't locate anything in my account settings, or on the phone, so I decided to call Tech Support for some help. Then I asked if they had an on line call log like Comcast keeps. They said there was no online call log. I asked if there was any way to restore the numbers on the phone. They said there was no way. Then I asked if someone could take a look at my records from yesterday and give me the phone numbers. They said they couldn't, because of security reasons.

When I sign up to Net10 I was told unlimited data at 3GB but after Few day my internet service was going so slow I couldn't do anything on it. I called the company. I was told "You are getting 3GB. We don't know what the problem could be." Another 2 weeks go by I call again. Come to find out "you only get a little on 3GB" and then they give you 2GB. I can't do anything with this service. I spend more time on the Internet than I do talking to people on the phone. I feel like I've been lied to and betray and that’s not how you do business. I will not do this company next month.

Okay, my father in law had a Net10 phone for years. I called the company because it wasn't working. On the phone it said SIM card registration failed so I called their customer service number. I waited 25 minutes on hold and then I spoke to Rafael ID # **. Rafael had to verify all information which took another 15 minutes. I told him the message on the phone and he said repeatedly, "Please hold. I just need to check some info." I held some more. He then escalated the ticket to Wilmor ID # **. Wilmor asked me the same information that Rafael asked. Twenty minutes later I said, "So what do we need to do to solve the problem." He put me on hold again so when he came back on I asked to speak to a supervisor.

Today I attempted to reactivate a phone I had used in the past. I followed the online instructions but it kept asking for a service code. I called into technical support to inquire about this code and what I thought would be a 10-minute phone call turned into a nightmare. The first representative had no idea what I was talking about and kept telling me there was an outage. The person sitting to my right was using a Net10 phone so I knew this wasn't true. She then told me they ran out of service codes but she would try to bypass it. This led to me being told to take the battery in and out of the phone multiple times and enabling the mobile data which I didn't pay for, so wouldn't work.

4 days ago my Net10 phone, LG model NTLG300GB, broke. Serial plate on its inside says it is a Tracfone. I phoned Net10 to find out how I could save 249 minutes and 562 Service days still on the phone. Net10 technician told me to buy a Tracfone LG440G. He said he could see the unused credits on the Net10 system and would transfer them onto the new phone. 2 days ago I bought the new phone that Net10 told me to buy. Then I phoned Net10 to have the credits transferred. I was told paperwork was being prepared to transfer the credits and I should phone today. Now, having just phoned, I was told the credits would not be transferred. Net10 Manager told me their technical rep should have told me to buy a Net10 LG440G phone. Problem is Net10 does not sell an LG440G phone, only Tracfone does. See their websites. The Net10 manager that I ended up speaking to said he would do nothing and would not help, even though I did everything that Net10 told me to do. So their mistake but I am paying for it. Disgraceful!

Bought a phone. When something was wrong with the phone since I got it, they won't do anything. Said it's not their phone. Went through BBB and they called too and I was at work and they were rude, did nothing, closed the case. Nothing got done.

I bought a Net10 phone was told it was no good, bought another one it was no good. I was sent a replacement phone then was told the sim card wouldn't work in my area, they sent me a replacement sim card then I was told it wont work in my area. While changing sim cards they lost my phone number I've used for over two years and was told there's nothing they can do about it. It took three weeks to get a replacement phone. Net10 said I would have in three to five days then another three days to get a replacement sim card for the brand new one that came with the brand new phone. I would just like to have phone number back, they can keep all the money I've wasted on trying to keep my number.

I have been a customer for a year now enrolled in their monthly 50-dollar plan. Yesterday my phone was deactivated due to cancelled credit card. The problem is that they did not send a text, notification or email. They just deactivated it. I finally figured it out and called tech. After an annoying 20 minutes she finally processed it. 24 hrs later, not working. I called today and they sorted it out. I used the word, "bs" on the phone and the rep threatened to hang up. At this point, the only thing they need to do is apologize profusely. Phone has worked and been cheap. But, the support has been abysmal. Plus phone seems to always be on one bar and to fix it, I have to find an area with 2 bars and call them back. That is the point, it's always on 1 bar. I have given up on that one.

Purchased a phone recommended to me by store manager, who sold me the card with it. Went to activate prepaid card by phone and was told what I now know to be Net10's scam… "The phone you purchased is only good with the monthly plan." AFTER they had already had me scratch off my sim card, they told me they would not replace the card. Customer service was rude and offensive with me when I could not understand their heavy accents and asked them to please repeat themselves. Asked to speak to a manager and was told I was already speaking to one and that he would not be making any changes because that was "their policy".

Every month my net10 phone can't be used a couple days after purchasing my monthly card and activating it. It shows "no service" and I can't make or receive phone calls. This is my only phone; I am unemployed and try to save money by not having a landline and a net10 phone is relatively inexpensive. However, if my grown son is not home, I don't have access to his cell phone to call Net 10 to alert them to correct the problem, and they do NOT respond to internet customer support correspondence in a timely manner. I put in a customer support request yesterday and it has NOT been responded to yet! Very frustrating! Unfortunately, I have to wait for Christmas or when I get a job, to get another and more reliable phone! This is unacceptable!

My first Net10 phone was a gift from family and it was OK. Purchased a $50.00 unlimited card each month and was never able to use Internet or email the whole time. That was from October 2010 to July 2014. Purchased Net10 Android Midnight GTE and the nightmare begins. Have had phone for August and September and may have had service that works for about 10 days. Called customer service 7 times and received three defective sim cards and now since Net10 deactivated phone to fix problem, they say I have to purchase another $50.00 card in order for them to turn it back on. That totals $150.00 for three months and phone still doesn't work. Customer service agents have hard time understanding English. May place phone in street and drive over a couple of times. Angry face!!! Net10 - Worst phone service Ever.

I have been a customer of Net10 and have had constant problems with this carrier. Although some have been rather minor I still kept using this company until today. On the 25 of September 2014 my service was disconnected and I still had way over 250 minutes of airtime left. I called Net10 and they told me that my phone was past the service period and I would have to add an airtime card, what the hell I still have minutes left. I asked them if their service had two charges, one for airtime and the other for service. They said no. "Then what was I cut off?" The rep didn't have any answers to that but kept up with the same answer. This person sounded like an illegal alien, could not understand her English. I decided to to go with another carrier and post reviews about Net10 on every site on the web and plan to go further in destroying their image and service. Stay tuned for the results.

I have been a Net10 customer for 2 years and suddenly when trying to add minutes to my phone they say that I don't get cell phone coverage in my area but yet 2 other people in my household use the same service with the same plan I have had and they get service but I can't???? I have been through multiple customer service reps and it doesn't help. They are completely useless. When I finally said it must be a problem in your computers, they told me it's not THEIR problem, it's MINE. Realllyyyyy?????!!!!!

No service for 8 days. 2 new SIM cards, 20 plus representatives, 3 new APN, Taken battery out 20 plus times, turned off phone 20 plus and still no service in 8 days.

Net 10 could not port my number to another carrier. Stalled for 3 days. When they did, they then charged me for an additional month of service. Complaining does no good as they have your $. I will never ever use Trac Phone or Net 10 (same) service again.

After several months of illness, I started catching up on my accounts and Net10 is stealing my minutes and service days that I have been having automatically paying for from their online site. I called yesterday AND they kept me on hold over an hour, then laughed real loud and hung up on me.. I called again, such stupidity... can't understand their accent for the English language... didn't understand my English... didn't know what problem I was having.. After about 3 to 5 calls and several hours of stupidity and bad English speaking idiots, I got to talk to an Indian woman that I could understand. But out of the 240 service days they stole (that I paid for) she only returned 30 of those...... AM SO ANGRY!! Why are these imbeciles allowed to service Americans??? This division of Verizon is a farce... Verizon must be raking in a lot of money from India to allow such a POS IMBECILES to operate under their company.

I have been with Net10 for awhile now. I HATE IT. Net10 should be ashamed of how they treat paying customers. After repeat contact with tech support, she tells me that all the internet problems come from reaching my data speed limit. Really lady!! As big a company as this is also being TracFone and Straight Talk, they could do better for all the customers. You pay $50 unlimited, but I guess they meant unlimited headaches. I so wish we as customers could boycott these people and then maybe they'll understand. We could just give them a bad connection/can't find server message.

Net10 is the worst. They have cut my phone off several times for no reason. Right now, I am having service issues in which they tell me that I don't have any coverage where I live. However, I have used my phone all over my house plenty times before. I have not been able to get any help with this since their customer service and tech support is USELESS. I have been without service for 2 weeks now... These people should not be allowed to market wireless service. I have many more problems with them... This month will be my last because this is just a waste of my money. I really feel I should be refunded. I've had nothing but trouble with NET10.

We have had Net10 for years now and it has been OK. But since Sept 6 we have had no service. I call and they say it is out and will be fixed within 24 hrs. It's been 6 days now and no service. I wish they would just say what the real reason is.

On September 4, 2014 I tried to log in to my Net 10 account using my desktop computer. The Net 10 servers were down. I tried an hour later. This time it refused to accept my password. I tried to reset my password by using their internet method without success. I called their telephone support - 877-836-2368. I have now talked to 8 persons over 5 different occasions spending a total of over 6 hours of my time on the phone. Every time I am told that the problem will be fixed in 15 minutes - then 4 hours - and then 24 hours. This is THREE 24 hours later, and problem remains. They insist that there is no issue with their computer system, and therefore continue to go through the same routine over and over again - with the same results. WHAT IS WRONG WITH THESE PEOPLE?

Been a Net 10 customer several years, on auto pay. I was scammed, made payment; E-mail from Net 10 stated service would be discontinued 8-19 (had made payment on 8-13-14). When I realized the fraud, I called customer service "telephone not in service". Tried later, got recording "enter the number of your cell phone." Did, was told "we have no record of that account". No response to repeated E-mails. Order number is my cell number.

Net10 is the worst. They have cut my phone off several times for no reason. Right now, I am having service issues in which they tell me that I don't have any coverage where I live. However, I have used my phone all over my house plenty times before. I have not been able to get any help with this since their customer service and tech support is USELESS. I have been without service for 3 days now... These people should not be allowed to market wireless service. I have many more problems with them... This month will be my last because this is just a waste of my money. I really feel I should be refunded. I've had nothing but trouble with NET10.

For several months now, when I add airtime to my Net10 phone, the minutes are added to my account. The minutes are added but they never show up on my phone. When I call about the problem, I am told that according to CSR at Net10 that the minutes on my phone are there, it is just that I can't bring them to light. I was seriously thinking about getting a different phone. But after reading all the complaints, I am having second thoughts. Was really pleased with the service until then.

After much research, once I discovered my PagePlus would not work in Alaska, I decided to switch to Net10. After checking the MEID # and the coverage in each port (via zip codes) in Alaska that my ship would be entering (Anchorage, Homer, Nikiski, and Valdez), I was told by the Net10 representative that my current phone iPhone (under the "Bring Your Own Phone" Program) would have great reception.

I purchased a 4-line family plan unlimited for $170 at a Dollar General. That day, I used my first pin. Which went through with no trouble. The next day, I tried using my second pin and it said that my phone card wasn't active even though I used one pin the day before??? They told me that I would have to drive back to store to have it scanned again. They said when you buy a 4-line family plan, they have to scan it four times. Bull crap. The store I purchase the phone card from was 3 hours away. So I go to the store in Wallace with my phone, phone card and RECEIPT!!

Last night 8/21/14 purchased a Net10 Phone from Walgreens. The friendly cashier showed us what cards go with the phone. Can't blame her - the phone package said "Net10". The phone minutes said "Net10". Makes complete sense that they would work together. I called Net10 to activate and wow!!!! They told me with what I was sure was a straight face even though I could not see them on the other end, "Your card is not compatible with the phone you purchased because it is an Android." I asked her why it does not say anything about Android Net10 phones not working with Net10 minute cards anywhere on the phone package or the minute package. She told me that it was an issue that they were working on.

I went to return my Net10 phone due to the stupid browser kept crashing.:( I went to the store and had to purchase another phone. Reps set-up port for me to keep my number. In the middle of porting, Net10 turns my phone off. So I'm stuck with no phones, no services and no number. Highly pissed off. I explained to them I needed my phone for medical purposes. They didn't care! The Net10 rep didn't do a thing! This is ridiculous and I don't think consumers should get stuck with empty promises from phone companies period. Please have one of your reps contact me please.

I have Net10 cell phone. It keeps kicking me off internet saying, "Site too large for screen." I called Net10. They want alternate number for customer service. I've had 2 stroke and have hard time understanding or am slow doing things. I've called them twice. The 2nd time I called about upgrade they still insist on alt. # and weren't of any help. I'm going to change carriers which means I have to purchase new phone. I had Verizon pay as you go cell phone and had none of these issues so I'm going back to Verizon. The reason I changed carriers before was I had phone stolen and was trying to save money. I guess you get what you pay for. I've read reviews about Net10 and they don't have good reviews and I'm never going to refer anyone to them because of my experience.

I bought many phones, some stores will not let you returned defective phones but Net10 knows how many days the phone has been activated regardless where you bought it and if it falls within a certain amount of days, for me it was 10 days, they will give you credit for the pre-paid card you lost in the defective or broken phone to your new phone that they sent to you. They actually know how many minutes you have used on your prepaid phone and they will ask you to see if it matches. They will try to troubleshoot it, just be patient. If they cannot troubleshoot it and fix by phone they will honor their warranty and ask you to send them the phone, you actually agree to that when you first buy and activate the phone and they will send you one back, just be sure you include your name and the transaction number when you send it and keep that transaction number to get proper credit of your pre-paid card. One thing, though to activate the new phone or a new sim card they do need another pre-paid card pin number that you give them over the phone - just buy it. Just be sure you ask them to give you the credit of the defective or broken phone as you give them the new pre-paid card number.

Removal of My Paid for minutes!!! July 27th, 2014, called Net10 - talked to 2 reps, was assured of callback that night or next day. They called the 2nd of August, only due to the fire back of my Persistent e-mails. I was given the wrong minute card. Today, as I activated it, it canceled and the 6650 minutes I had built up, starting me out with 1000 minutes for a month, where I usually bought a $20.00 200-minute card. The clerk said this will work - it is entirely a different plan as I have now found out. I had accrued all of those minutes and it is my emergency phone I keep in the truck as I am a heart patient and also am a 100% disabled Veteran.

I have been with Net10 for several years and have run into several problems. But the one problem with Net 10 that rises above the rest is their customer service reps. Most don't speak English very well, and sometimes it is impossible to understand a word they say. I have spent hours on the phone with them at any given time, and I avoid calling them at all costs. You can contact them by email, which is what I prefer to do, because you might think it takes longer to email and wait for a response. But if you have ever spent two or more hours with a net10 rep. that you can't understand, and then still have the same problem you did when you started, you'll agree, it's better to email and wait. Sometimes they'll give you the option to "Live Chat" with a rep., and this is the best way to go. I love net10 phones, reception, etc., but their customer service is the pits. I have emailed net10 concerning this issue and have had all my friends and anyone I know that has net10 to complain to them, and maybe, with enough complaints, they might just get the message and get up and take action.

Net10 is a rip off. I purchased a $25 card for my new phone and can't activate it. It's a prepaid phone and you can't purchase the cheaper card for 750 mins. and no refund!!!!!!!!!!!!!!

I had a Net10 wireless for years and never had a problem with them. It's about $15 a month on the average, but I switched to TracFone because it's a LOT cheaper. However, I can't say anything bad about Net10 because it was a good phone. No evil - no unadvertised prices. Now I'm also using Net10 Home wireless and it's very clear running off of Verizon towers because I decided to ditch the land line which is expensive AND there is no caller ID. Net10 Home phone is only $19.95 a month and you do NOT need an internet connection. The sound quality is just the same as land line without any kind of hissing sounds or other artifact. I absolutely love it!

I bought this phone at a dollar general, and the time card, the time card alone was $53.00. The phone was working great, until about six weeks later, I could not get a signal and the dollar store told me, since I opened the package, used the phone, they would not return or exchange this phone?? Now how does that make any sense?? It does not. I am living on my disability and not long ago had back surgery, and I don't make a lot of money, so I paid another $50.00 for my unlimited time, so now I have well over 100.00 invested in this cell and have used it for six weeks. Isn't that just wonderful?

I have a Net 10 wireless that I loaned to a friend that took over the monthly payment plan I set up. She then received another phone and let my phone lapse. Is it possible to reactivate with the same number or a number from another plan? Having a plan under net 10 is cheaper than the plan I have. Is it possible to get help concerning this?

I've been using Net10 since May 2014. Only a couple of months. Everything was going along ok until I tried to arrange for payment for my next prepaid cycle. Normally, I only pay $43. This time, when I went on to pay, they charged me some bogus fees, 98 cents worth. I know it's not a lot, but like I told them, I didn't agree to this when I signed up. Also, I noticed that when these illegal fees start being charged, there's no limit to them and they go up pretty quickly. I can't stand this crap any more. These communication companies are getting out of control and blatantly ripping the public off!!! I'm going to report them to the Attorney General today. I asked Net10 to take the fees off. We'll see what they do.

Why are companies allowed to market their services as unlimited plans-- they are not unlimited! They keep luring consumers in that don't see the small print. I have been with this company for 10 plus years; dealt with hours on the phone over the years dealing with the pitiful customer service. I have never reached their limit on the data for years, but now within 2 weeks I am supposed to have hit that limit. I do not stream movies, music or any other large files. The phone is used for few calls, moderate amount of texts and a few hours of facebook each day. That's it! But I am over the limit bs...

My husband could never get calls if he went into a supermarket or the mall. I had a phone from Net10 I had used briefly then cancelled because I wasn't using it. So we tried (and I mean tried) to switch his number to my old phone (I say old but it was like a year old). It was bad enough that he was going to lose all the minutes he had accumulated (which is really lousy). But we had to jump through all kinds of hoops and spent ages on the phone to get it done.

Decided to try Net10 $50 a month unlimited plan on an AT&T phone. I wanted to port over my number, and started the entire process on 6/23/14. Called on 6/24/14 to inquire about the port. Was told that my number was invalid. I explained to them the number can't be invalid because I am calling them from it now. Oh they said they would send my ticket number to a level 2 technician and it should be ready in 24 hours. Ok fine. Call on 6/25/14 at the same time and was told the same thing and that they have a 48 hour time frame for the port. I advised them it has already been 48 hours and I really would like to use my phone since I cannot get a refund. Then I was told another 24 hours. I then became irate and was told a bunch of nonsense that did not make any sense.

Since subscribing to Net10 service I have not been able to send or receive multimedia messages with my HTC One S phone. It is unlocked and was originally used with T-Mobile service. It is compatible with Net10. Net10 has not resolved my issue.

I bought a new phone for Net10 unlimited text talk and data. Reactivated an old number. But the phone does not work. Now I have spoke to a total of seven customer service reps to fix the problem. They tell me my phone is activated but I have no number. So they offered to send me a Sim card, which never came, still waiting on it.

My boyfriend has had Net10 for the last 10 years. He gave me one of his phones. I received a new SIM card and bought an unlimited call, text and data card. When we called to activate the phone, we were asked for the last 4 digits of the airtime card. The phone was activated. I can make and receive calls and text messages but cannot get on the internet. We called customer service and spoke with a man that is in the Philippines which does not speak clear English. He told us that our phone was defective and we needed to buy a new phone. Everything on the phone works just fine except getting on the internet. My boyfriend never had a problem. Net10's gimmick is to get you to buy a new phone. The man we spoke to was a manager with Net10. His name is Jay. So beware. We are looking for a new carrier. We suggest everyone do the same.

Net-10's customer service is a joke! I called to buy airtime with my debit card. You have a choice of plans to choose from. Or so I thought? I tried to get the $25.00 plan which is a 1000 minutes talk, text and data. Well then they informed me that my phone, was only good for the more expensive unlimited plans? Then they told me that the 1000 minute plan was only good for 16 days? What a joke and a ripoff! I am on a fixed income and I can't always afford the more expensive unlimited plans, so I would think they would make this perfectly clear? And another thing, if they want to provide customer service? Put someone on the line that speaks clear English!! I am so disgusted withNnet-10 that I am going to find a new service!! English!! I am disgusted with the service.

I've been having a problem with my mobile data not working when I activate a new card. It's only happened the last two times I did it. I ran across this site and saw other people having the same problem. So I figured I'd help out and tell you something that's been working for me after I talked to tech support (one of the rare ones that are actually qualified). First you have to go on net 10 or Google and search for their apn (access point name). When you find it you then have to go into your phones setting and find the apn which should be under networks and/or mobile networks and reset it to default. Then create new apn and fill out ONLY the fields that net 10 have provided information for. (if you try to fill out a field that you're not supposed to then it won't work) Finally when you finish with that you have to reset your phone and you should be back in business. I hope this was helpful.

Net10 fraudulently represents their products and will provide absolutely no help or resolution to any problems. If you buy a phone from them, you are stuck with it. Their customer service representatives will hang up on you or disconnect you if you are using online chat help. They are a terrible, exploitive company whose sole purpose is to take money and provide no customer support. They take no responsibility for their company or their employees. Horrible, horrible company. NEVER do business with them.

However, with that said; I do think there is no reason for them to take my minutes or days like they have been doing. And then, if I do add minutes or days - lo and behold, my battery dies and cannot take a charge. That has been me and my husband's experience. And for the reasons above, we will be going to the Big Bad Wal*Mart and get the $29.99 a month phone. By the way, my sister also had Net10 and the same exact things about missing minutes happened to her.

If Net10 would ever get its' act together, they would be hard to beat. They're currently the only carrier who are able to give their customers access to any major carrier towers in the US. Net10 Customer Support Engineers are physically located in a small country called Belize. It borders Mexico, Guatemala and the Caribbean Sea. If you're one of the lucky Net10 customers whose phone gets setup correctly the first time, then you will want to keep your phone and will stay with Net10. You can achieve that status by obtaining the correct Net10 SIM card for your phone. Net10 makes one unique SIM card for several groups of cell phones.

I misplaced my phone and purchased a new phone with Net 10 cell service. My phone showed 8,700 minutes. I was told because I lost my phone, purchased a new phone, that my service could be activated on the new phone, however, because I could not find my initial phone, they could not help me with the 8,700 minutes prepaid.

After purchase, I have 1000 minutes and 30 days. I called the 1-877-836-2368 line immediately and said I wanted my 300 plus service days returned.. Was told I had purchased a 30-day plan. Responded I would not have given up 300 days had I known this would happen in advance. Went back to store next day and learned I could not be given a refund. Reading details of receipt says they can change terms of service without notice. Purchased second card for 45.00 (hoping my 300 minutes would be returned). I now have 600 minutes and 60 days ----this is a rip off.

I got my data in the beginning of the month and its around the 11th of the month and the data has been used up but what's so funny, I kept my data off. If I put it on, I might use for 5 to 10 min the most because I've learn from the last month and I used way more data last month. I can truly say I only put my data on for about a hour this whole month and I don't understand how my high speed data is gone that fast. I use Wifi when I'm out and in my house. Net10 is useless and they're not honest, put you on the phone with people who barely speak English good and they always say, "We can't help you. You have to buy another 50-dollar card." That bull if I'm spending any more money with them. They aren't there for the customers but to get your money.

I rec'ed a sim card from Net10, as they said they would send me. I called their Tech number as I was told to do to get the card up and running on my phone. The person [male] I talked to was very rude. I said I was a little hard of hearing, not to mention his tone of voice had a lot to do with it. He was getting really upset, I couldn't understand half of what he was saying and asked if he could repeat please. His remark was "We'll try this one more time" in a very rude voice. I asked if we don't get it right this time then what. He said we'll try again. All in all, it pissed me off to no end. All I can say, it's a damn good thing he wasn't standing in front of me, very bad customer service.

I have had the Net10 for almost 2 yrs. And it is ridiculous. I complain to customer service because that is where we should go when we have an issue with our phones. I am on that auto refill and it's a joke. They say I haven't had the refills and need to redo it when I have gave them my card info to withdraw from my account. Well when you are getting missed called when calling out it's nerve racking. Customer service suck big time when they always place you on hold to check your account. I have waited almost an hour, when all they say "we are checking into it.." Where are these people from?!! All I want is to have customer service help me and all they say is "I need to use another phone to help you troubleshoot it." I keep on saying I only have this phone and they say they can't help me out. They always say "I am sorry, I am sorry..." So I called the BBB about this, I am so, so done with them. I don't think they work, they are all out to lunch.

This is annoying, I have a Net10 smart phone and this phone leaves you no choice BUT to buy an unlimited data plan (50 bucks per month) which I was fully aware of. Problem is for the last 2 months I have not been able to connect to the internet in any way except from MY home Wi-Fi which works just fine but Wi-Fi off of my own box is not needed since I have a pc for that. NO! I got the phone so I COULD access the internet AWAY from home which is the entire point of buying such a service. Well, long story short, I all of a sudden had no internet service, no data plan at all, yet I paid for it. I HAD to, it's the only plan this phone will take… You tell me! Is THIS RETARDED?

Over two years on auto pay very happy. My phone gets stolen. I have to call customer service ... Talk to manager. SO RUDE, tells me I will have to be quiet (shut up) for 3 minutes so she can input info. Shorts me 10 days service and says bummer. Then offers to put me back on auto pay...ROFL. See Net10 I was willing to pay $20 a month more for your service and pitch you to friends and family because I liked you. Go to **.

I bought a phone and 200 minutes but when I went to activate it, they said they couldn't. So after being hung up on 4 times, I finally got to speak to a "manager". For 2 hrs he had me entering codes and finally got it to work. I was a compliance officer for 10 yrs so I started telling him of all the violations he and his crew did such as selling me a product and then not activating it, taking too many payments, etc. etc. So instead of 200 minutes, I got 1000 and a new phone on the way. The new arrived 5 days later so I call to activate it and am told my phone and number don't exist. 4 times they put me on hold until they were closed. I even called from the phone that didn't exist and still no luck. I'm going to tape them today and post it on Facebook and YouTube. I'm very good at my job so I'll keep you posted....

We have had 2 Net10 phones for 2+ years. Never a problem until this month (just so it is clear - Net10, Straight Talk and TracPhone are all the same company, based in Florida with a $9.48 Billion revenue). After paying for monthly service plan in April... neither phone will access internet (unless we use WiFi somewhere or be at home - which I was originally told today can count against our Net10 data usage. WTF?). It was decided that while my phone had been off for 3 months and I had been unable to access internet since I turned it on in early April, I had gone over my 2.5g data usage.

Both my wife and my phones were low on minutes and each had over 100 days left. I found a 30-day card giving 750 minutes for $25 so I bought one for each of us. They wiped out all of our existing minutes and days (worth far more than the $25). When i called Net10 service, the girl said she was sorry, but it said it would do that in the fine print on the back so there was nothing she could do. So I spoke to her supervisor, **, who was rude and condescending. She said she could not change it either. I should have read the back of the card. I asked to speak to her supervisor and she said my problem wasn't important enough so she would not put me through. I asked her if all the cards did this and she said there are two which do this. I said, "So your company's policy is to steal from customers who have been with you for 8 years." She refused to answer any more questions and again reiterated that my problem was not important enough to talk to her supervisor.

I tried to switch the phone number to a new device. After being with customer center one hour and a person who really did not know what he was doing, my service got disconnected. They say they will call me in FEW DAYS for more info and wait for another 7 days to have a new SIM card. Meanwhile it means NO SERVICE for 10 days in either phone.

Well, after 5 days of horrible service, I am going to have to go get a new plan with a different cell company. I was with US Cellular for many years and had great service. However, I decided to change to Net10 this past Saturday when my contract expired. This was a huge mistake. I thought the porting process went well. However, I was on the phone with them at least 3 hours after my phone was ported. They gave me a DIFFERENT number 3 times on Saturday. After thinking I got this straightened out, my cell phone was deactivated on Tuesday, April 15th. My friend called them from his cell. They got it straightened out BUT CHANGED MY NUMBER FOR THE 4TH TIME. I contacted their "customer service" line and supposedly, they gave me my original number back. However, online, they have me having a totally different number! I am FED UP! I am going to go today to get a plan with either NTELOS OR VERIZON. I would NEVER RECOMMEND NET 10 TO ANYONE! I am also going to contact my attorney general's consumer affairs department. I am out over $100.00 with this company. Please take my advice! If you are thinking about going with Net10 because they are cheap, please reconsider! You will face nothing but headaches and stress!

Because Net-10's website said the LG-Optimus phone would work in zip code 67361, I ordered one. It came today 4-15-2014. I could not get it to work and then their customer service says there's no service here. I can send the Damn thing back but I'm out $40.00 for the time card and I have to pay shipping costs for the phone. Not only that, their customer service people can barely speak English. I'll never buy another thing from Net-10.

I have been with Sprint 12 years and last Wednesday I made a mistake and I tried to switch to crappy Net10 and its crappy employees and their crappy customer service. But anyway I went online, put serial number of my iPhone 4S and iPhone 4 into their system and they said, "Good news, your phones are compatible." So I did register as it was requested and swap my phone numbers but when it comes to activating, you first have to buy airtime and you cannot get it online? So I was over the place try to find Net10 cards. Finally found at Target; paid $75 in addition to activation codes $30. Came back home, activated and next day the phones still not working.

So bought cell phone from Walmart for $50 and a $25 time card both for Net10 Wireless. Called and had it activated and the next day, it just quit working and said unregistered SIM so I called them and they said they would have a new SIM sent in the mail and it could take up to 5 days. This phone was purchased by my neighbor who is elderly and needs a phone on him at all times in case of a fall... They kept telling me the SIM card had been switched and it wasn't the right one. No it hadn't. It was the one that came with the phone....

Net10 has a customer service staff that is hard to understand... with a definite language barrier in each and every person that I have been connected to, when attempting to resolve my issues. After I explain my problem in detail, EVERY RESPONSE FROM EVERY CUSTOMER SERVICE REP was to add more money (FULL MONTHLY AMOUNT - EVEN IF NOT DUE FOR 2 WEEKS!) to my account immediately to resolve my issue. Regardless of text, internet or calling problems, that was the answer they gave REPEATEDLY, almost as if it were rehearsed! When I requested to speak to tech support, I was told that Net10 does not offer that service. I am changing cellular service again...

Purchased a Net10 at Wal-Mart along with an insurance policy. Used to just purchase minutes as I needed them. Then decided to purchase a monthly plan of 200 minutes, billed to my credit card. Has technical problems with my phone, used the insurance plan and returned phone according to the policy. At this time I had at least 600 minutes on my phone. Purchased another phone, the wrong phone, my fault no problem. During the conversation my wife inquired as to having my existing minutes transferred to the new phone I would be purchasing.

I have used Net10 ($65 Unlimited International Calls) plan but it will not work on weekends. I used Net10 connection for 2 months and all weekends only 2 calls were we able make to International number. Afterwards it will not work. I spoke to 15 to 20 Customer care Support staff, but there is no solution for this issue. Please do not go for Net10 connection. It is useless service. It is totally Useless Mobile service provider in the world.

I have been a Net10 customer for six years with the same number. It was good. I didn't have a contract. It was cheap. I had decent coverage. I started out with a phone that did nothing, slowly progressed, and recently decided to upgrade to a smart phone. Of course, I had to "upgrade" plans too to the unlimited but no problem, I knew this as I had researched it thoroughly. I bought a Net10 phone and attempted to activate it and port my number. You'd think that moving your number from one Net10 phone to another Net10 phone would not be a problem. Well, think otherwise. It is if you involve the incompetent Customer Service/Technical Support departments.

I was happy with my Net10 phone, coverage, etc. Then with no warning I lost all internet. Thinking I goofed up somehow, I fought with my phone, trying everything I could think of..... with no result. I called customer service and was told the internet was dropped???? Not because of anything I did or didn't do.... but "Just like cable, they can decide to drop service???" And yes my payments are still the same! I'm paying for talk and text only now. VERY DISAPPOINTED.

I have been a Net10 customer for 5 years. I buy minute cards when my days run out. I never run out of minutes because I have so many. The last time, and this was the first time it ever happened, I bought my minute card 1 day late and they removed all my minutes. When I called, they said they couldn't replace my minutes because my phone was deactivated. I explained that this has NEVER happened to me in all the years I have been a customer with them. When I requested that they restore my minutes their response was, "Sorry we can't do that." So there you have it. Don't use or deal with Net10 because their customer service isn't worth crap. STAY AWAY, I'm done with them. I'm going to another carrier!!!!

In what should have been a simple phone upgrade of an older defective Nokia phone, which rarely got reception and never auto-loaded (I currently found out was a well-known issue apparently), Net10 refused to give me the 30 months of rollover easy minutes owed me, that had never been uploaded. These were minutes for which I had auto-paid in full, a total of $500 approximately. I had also 74 minutes left on the old phone when they deactivated it. In prior times, I had never had problems missing many months, then calling to download the minutes with codes. But the phone only sometimes worked if I went on vacation or out of town.

For several months now, I have been charged monthly service charge without being credited any minutes or time. Last month after talking to 4 reps. I was credited. Same thing happened this month. I called again and was told that my automatic payments were stopped and they did not charge me for this month. My bank says different. I had the bank call them and they got nowhere. So, we are at the point where they say they did not take my money and I and My Bank says they did. I tried to get them to stop the automatic deductions. They claim they have already been stopped. They refused to do anything else. And the problem continues to go unresolved.

I called their support as I was unable to make an international call although the plan I had purchased had included it. I ended up being transferred 3 times, being on hold approx 20 minutes each time, and getting varying answers/information at every turn. I ended up with a manager who was unable to resolve my issue, get me on hold again and ultimately unable to be of help and at that point I was cut off. I mention this as this was not the first instance of same experience with their support. Terrible, terrible and I am done with Net10. I would never recommend this provider to anyone.

So far I have had the service for 17 days. Right now I am impressed with the service. Looks like it's using AT&Ts coverage area. I never was impressed with AT&T's coverage but on the Net10 service it's great! No dropped calls yet and as some have said I would agree it's a very clear connection. I will report back and continue my ratings of this awesome prepaid service carrier.

Net10 is a rip off artist. I tried to purchase airtime and they claim my debit card declined 4 times. Turns out they actually charged me twice. I talked to the bank and all net10 has to do is fax a statement to them (I provided them the fax#) saying they won't try to claim that money and net10 is saying it will be 2 days before they can do that. I told them my 7 year old won't eat for those 2 days, because it was my grocery money they stole but of course that's not important to them. The bank says they will put it back immediately if Net10 would just send the fax.

I bought a 60 day 300 minute roll over card for a Net10 phone. Before my time was up the phone was dropped in water and was no longer operable. I looked at other prepaid phone plans and carriers and found a different plan that was less expensive. I had to replace a phone anyway. So today, 02/18/14, I called to get my rolled over minutes from this disabled phone to put on another Net10 phone only to find out they deactivated my phone and I could not get my minutes transferred because it had been over two months.

To the person that asked about the parent company for Net10. Tracfone, Net10 and Straight Talk are ALL from Tracfone. I've used Tracfone, no problems, then we switched to Net10 because they offered better min. plans. Been using them for the past 4 years with no problems whatsoever. I just bought a Galaxy Slll phone, android, and will finish the 700 min. I have left on my old phone before activating new one. It says you can use your old SIM card so I plan to try that first. They sent a new SIM card so if the old doesn't work I can use this new one.

Horrible service. Wasted hours trying to get a rep. to activate my phone.

I was with GoSmart mobile (t-mobile) for about 7 months, using it with my unlocked att galaxy S3. Gotta tell ya data speeds are sooo slow...sending sms pics takes forever...browsing the web same thing takes ages! Bars, I get 2 bars at home full bars when I go outside with the $45 plan. Got sick of it, went to Radio Shack bought the Net10 pack sim card was free, just paid the $50 plan...Went home activated and ported my number to Net10 though it was gonna take like 2 days to port number but guess what? IT ONLY TOOK 10 MINS! I now i get 4G LTE! Internet is fast and data as well...Bars i get 3-4-5 at home yeah it goes up and down when I'm home but no problems and no dropped calls like with gosmart...I have not contacted customer service because I have not had any issues for 3 days everything works perfect...I'm not worried about data getting cut off because I don't use it much. So let's see how it goes for the rest of the month.

I purchased minutes for my Net10 phone and 2 different times the minutes disappeared. The first time, I contacted them, they said it was some sort of glitch in the system, they returned my minutes. It happened again today, I called and they said my phone was defective and I needed to go buy a new one and buy more minutes. I am a struggling divorced male, with 4 children, the phone is my lifeline. I cannot afford to go buy a new phone, and my warranty is gone. They have all the tools to know when and where I buy my minutes, along with all the other info they can get off my phone. But because they are not regulated they can get away with this. I do not know who else to contact. I have contacted Net10 several times today, to no avail. I just want the minutes that was stolen from me by this company, as I live from paycheck to paycheck.