NET10 Wireless

NET10 Wireless

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Overall Rating2.7 out of 5
See all 721 reviews & ratings

About NET10 Wireless

Net10 Wireless provides wireless phone plans without a contract. Smartphone plans start around $20 per month for unlimited talk and text plus data. Pay-as-you-go plans let you choose your minutes and service days. Customers can also opt into convenient auto-refill through the company’s website.

NET10 Wireless Reviews

ConsumerAffairs has collected 721 reviews and 912 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Aug. 18, 2023

for your benefit stay away from net 10 they are bad people and they are just here to steal money they have terrible bad customer service for your benefit do not try them stay away I had terrible bad experience with them and I hear it from other people that they are really really" not "happy with their service

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Customer ServiceInstallation & Setup

Reviewed Aug. 14, 2023

I have been using NET10 with ATT compatible SIM cards for the past 10 years with no issues. Since early 2022 they have been pushing me to migrate using Verizon compatible SIM card due to network change. No mention I needed carrier unlocked phone to migrate. My phone was bought used and is ATT carrier locked. After installing the new SIM card and following the instruction to migrate, my original SIM card became invalid. New SIM card did not work due to it belonging to different carrier and my phone was network locked. It took 2 calls to tech support to verify new SIM card was not compatible with my carrier locked phone. 3 more calls back to tech support to ask them to revalidate my original SIM card so I could use my phone until service ended.

They said once SIM card has been invalidated I need to buy a new SIM card and they would credit time left on my service. Problem is NET10 no longer offers ATT compatible SIM cards. At the time of this review, NET10 only offers Verizon and T-Mobile compatible SIM cards on their website. I basically need to buy a new phone that is Verizon/T-Mobile compatible or carrier unlocked phone in order to continue to use NET10 or get credit for remaining time left on my account! SIM card Migration was major fail on first phone. 2nd SIM card migration attempt was on my daughter’s carrier unlocked phone, it took 2 initials calls to tech support to get her phone to “work” sporadically. 50% of the time the phone showed no service.

It took a 3rd call to tech support to get it showing service… But who knows for how long. I have 2 more phones that are currently using NET10 with the ATT compatible SIM cards that I will not be migrating to the Verizon compatible SIM cards. Fooled me once, shame on you. Fooled me twice shame on me. Not giving NET10 wireless a chance to fool me 3 or 4 more times. Will be changing to another service once our NET10 service ends.

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    Customer ServicePriceStaff

    Reviewed Aug. 8, 2023

    Stay away from them for your benefit. They are giving bad customer service. They are very expensive. Do not deal with them for your benefit. Stay away. Do not use them for anything. They are bad people. We can not deal with them.

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    Customer ServiceStaff

    Reviewed April 29, 2023

    Was loyal, prepaid, automatically every month for more than 3 years. Now, NO service at times and very poor online access goes down and NO true calling in customer service help. They cancelled services maybe, couldn't confirm issues, and always gave me run arounds, NO help and told me incorrect information that made it very difficult for me to transfer my same number to a new provider. They even just hang up the phone on very calm customer discussions or questions. NET10 wireless are deceiving and possibly stealing from the customers and not providing their end of the deal! If I could give them Less than 1 star, Customer service is POOR, Online sign in MY ACCOUNT has been down so many times. You cannot access your online account or even get your own correct information.

    Customer service reps are foreign speaking, some difficult and have to be asked to please repeat and slow down. They can be nice enough, but they cannot access your information account or help almost every time I have called, nor do they give you correct verifications themselves. POOR COMPANY, POOR SERVICE. RUN RUN RUN AWAY. DO NOT SIGN UP for a better deal. YOU WILL BE SORRY. Trust me, please. I am a normal legit person who pays my bills always and I just expect decent service and customer service when needed. NET10 wireless should be closed down and fined big time! NO one will do anything about it, unfortunately so I am trying to put my experiences & comments out to warn others if I can. Take care. God bless you.

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    Reviewed April 8, 2023

    I had one line each for my two kids on Net10 wireless for 8+ years and suddenly yesterday both lines stopped working. I called Net10 who advised 'the service ended'. They could not explain what that meant and they could not say why I was not notified. My son avoided the issue by getting a new service with a new number from a different carrier. I spent 20 minutes speaking with an agent, having to pay $20 to reactivate the service that Net10 'ended' so that I could get port-out details for my daughter. I don't have an issue if a carrier wants to terminate a service, but they need to provide notification. No notification of upcoming cancellation was received via text or email (also checked junk mail to verify). The lines just stopped working.

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    Reviewed Dec. 28, 2022

    Long time customer has had enough of poor services in every aspect. The bottom line they just take your money and you're on your own. I have filed complaints to the FCC Better Business Bureau and nothing has ever been resolved.

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    Customer Service

    Reviewed Sept. 9, 2022

    They asked me to do a review on their website, I put the truth then they sent another email saying they read my review and can't publish it.. Lol what company read reviews before they post it so I came here to warn customers. Only thing I wanted to do was change my number and it been a nightmare ever since. Went days without being able to use my phone, because they force me to get a Verizon sim card, which they made a stupid mistake letting this service buy them out. I hate Verizon, always have and now since I have this sim card the service stinks, I live within city limits and my phone only have one bar on my phone, when talking my phone messes up and phone goes to voicemail cause phone don't have service. I been with them since 2014. Never had problems until now.

    I bought 2 sim cards. One from Verizon and one from T-mobile. I tried to use T-mobile. They lied and said I couldn't use the service. When I use it in my son phone and put his sim card in my phone it work good with all bars. If I haven't already paid my phone bill there is no way, I would have deal with all this. They lost me as a customer, I'm off due for medical reason. If phone can't work at home or certain places I go, there is no way I'm going on the road when I drive depending on this service. They should have stayed with ATT, they not even a real phone company. How can they force someone to use a company like Verizon. When they use multiple services. Then if you get a new sim card you won't be able to put it in a new phone, I tried to put it in my son's phone. It says sim card in different phone, SMH I'm so done with this company when my service is up.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2022

    I have given them debit info repeatedly, and they still shut the phone off. They are totally incompetent. They make you repeat your info at least 3 times every time you call. Make you add an email address, then you can't even use it to try to fix their stupidity. Ridiculous.

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    Customer Service

    Reviewed April 7, 2022

    Tried to chat online but was dumped several times. Called for customer service and was asked a bunch of questions to verify my identity. Asked a simple question as to when my data would be refilled. After a long wait I was told they were not allowed to answer my question. Those at customer service rather can't speak English well enough to be understood or don't know the answers. Every attempt at contact has been a nightmare. I plan to cancel this service as soon as possible. Buyer beware!

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    Verified purchase
    Customer ServiceOnline & App

    Reviewed March 29, 2022

    Beware of phones on the NET10 website that come up in your zip code. I purchased two BLU® VIEW 3 (B140DL) in late December 2021. It is March now and they do not work in my area now. What? After 3 months? I now go to the website and search the BLU® VIEW 3 (B140DL) phones and they are NOT in my area...but they came up in my area in late December for purchase! So why were they sold to me three months ago?? They worked somewhat okay for two months and then I had problems. I have been through all the tutorials, and nothing worked. I even set the phones back to factory setting twice and nothing worked.

    How can I trust NET 10 phones and more?? I am out $140! I called NET 10 about this and was on the line three hours and spoke to a few people who transferred me twice. I could not wait any longer, so I hung up (very poor customer service at Net 10). Bottom line, they should never have been put online for me to purchase due to my zip code. I don't think it is a problem with the phone itself, but it is a problem with incorrect phones for zip code areas. I am very disappointed!

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    NET10 Wireless author review by ConsumerAffairs Research Team

    NET10 Wireless is a provider for TracFone, a subsidiary of América Móvil. NET10 offers nationwide cell phone service through pay-as-you-go and unlimited prepaid plans.

    • Plan options: NET10 offers several types of plans so consumers can choose one that fits their needs. Plan options include pay-as-you-go, monthly service, international calling plans, family plans and mobile hotspot plans. They also offer an upgrade plan in which consumers pay a higher fee for monthly service and earn upgrades on phones.

    • Autopay discount: Customers who sign up for NET10’s Auto-Refill can save 10 percent off their monthly service fees. There is no penalty or fee for canceling Auto-Refill.

    • Features: NET10 plans come with voicemail, caller ID and call waiting. Customers can also purchase additional protection for their device.

    • Buy Now Airtime: Customers with pay-as-you-go plans can easily add minutes to their phone with the Buy Now Airtime feature. Minutes are added directly from their phone; they simply have to set up a payment method in advance.

    • Carryover Benefits: Some NET10 plans have the Carryover Benefit feature. When customers add days or minutes to these plans, those minutes are added to their existing minutes instead of replacing them.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    NET10 Wireless Company Information

    Company Name:
    NET10 Wireless