About NET10 Wireless
Net10 Wireless provides wireless phone plans without a contract. Smartphone plans start around $20 per month for unlimited talk and text plus data. Pay-as-you-go plans let you choose your minutes and service days. Customers can also opt into convenient auto-refill through the company’s website.
Overall Satisfaction Rating
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Tried to chat online but was dumped several times. Called for customer service and was asked a bunch of questions to verify my identity. Asked a simple question as to when my data would be refilled. After a long wait I was told they were not allowed to answer my question. Those at customer service rather can't speak English well enough to be understood or don't know the answers. Every attempt at contact has been a nightmare. I plan to cancel this service as soon as possible. Buyer beware!
Beware of phones on the NET10 website that come up in your zip code. I purchased two BLU® VIEW 3 (B140DL) in late December 2021. It is March now and they do not work in my area now. What? After 3 months? I now go to the website and search the BLU® VIEW 3 (B140DL) phones and they are NOT in my area...but they came up in my area in late December for purchase! So why were they sold to me three months ago?? They worked somewhat okay for two months and then I had problems. I have been through all the tutorials, and nothing worked. I even set the phones back to factory setting twice and nothing worked.
How can I trust NET 10 phones and more?? I am out $140! I called NET 10 about this and was on the line three hours and spoke to a few people who transferred me twice. I could not wait any longer, so I hung up (very poor customer service at Net 10). Bottom line, they should never have been put online for me to purchase due to my zip code. I don't think it is a problem with the phone itself, but it is a problem with incorrect phones for zip code areas. I am very disappointed!
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I bought Net10 sim and plan 2 weeks ago and was trying to port my existing number to Net10. They didn't complete my request for days. I kept calling customer service for days to get a refund and cancel my port request but was put on hold forever. When I tried to cancel my request, they told me it's canceled but my existing carrier told me it's not done and due to that I can't port to any other network now. This company is a total scam and needs to be investigated.
We have been up Net 10 -AT&T for a few years, with very good experience, The last week on a few phones, only data is working also sms, but we can NOT make calls and incoming calls goes straight to voicemail, To call customer service I waited 1 hour, but also after they reset the account, the problem was not fixed, We have the same problem on a few lines, 2 on new Apple phones and another new device with all bands, Can someone please advice?
Spent three and one half hours talking to one technical person and two salespeople. Have had no service on Net 10 phone for several days. Was told by technician that I needed a new phone. He connected me to sales. Lady I talked to was going to send a new phone when I paid shipping. Went through the process of picking phone and giving shipping name. The phone connection dropped. Called back and had trouble understanding the guy and was asked to repeat information and procedures multiple times. Was finally told that I had to get a new phone from a store. I have had Net 10 service for over 10 years. If I never do business with Net 10 again, it will be too soon.
I've used Net10 as my cell provider for over 10 years now and their customer service has legit gone to **! Used to be able to call and get right through to a person..not anymore. My service was auto-refilled 2 days ago but yesterday and today I have not been able to make or receive calls. Can text and use data just fine though. I can't even call customer service from it. I called from my landline last night and was on hold for over an hour before I hung up. Called again this morning, hold for an hour and a half.
Had to go to my dad's so I hung up and called again when I got to his house..same thing! Was on hold until I had to leave to pick my kids up. Got home and chose a call back. THREE times I got a call back and was in the middle of speaking to someone and got hung up on!! Fourth time I called (6th time all day), got a call back, and the lady (who I could barely understand) was troubleshooting my phone and I got put on hold then prompted to hold for "more than 30 minutes" or receive a call back. WTF!! Mind you at this point the first thing I asked her when she got on the line was not to hang up on me or put me on hold, before even letting her know the problem I'm having, like I already had several times today, this was my request!
I don't have time to sit on hold for hours on end to be hung up on nor do I have the patience to deal with not being able to make or receive calls when I just paid for another months service. I have ** kids & a disabled father I take care of and need to be able to use ALL functions of my phone in case of an emergency or whatever! I'll take the loss on what I just paid and will be going with a different provider in the morning. I wasted my ENTIRE DAY, LITERALLY trying to get the issue taken care of for nothing! If I could give negative stars I would.. DO NOT USE THIS COMPANY'S SERVICE!!! I really hope I don't have to call these ** again to get my phone number released.
If it was possible to give a minus 10 review I would. I have been trying to get through to someone on this company for over 24 hours straight!! They keep you on hold for hours and when they finally answer they then disconnect you. I am trying to release a number to Verizon. There is not such thing as ever getting your number back from them. If you’d like to switch to a better phone. Once you sign up with them you are stuck forever.
My husband was told he had to upgrade to 5G phone over 2 weeks ago. He got a new phone Thursday activated. Sim card did not work. Got another Sim card. Rep said was activated with new Sim card. No he did not change Sim card. Called back rep. Asked to verify account with an old inactive email address and asked for digits of credit card used in 90 days. Never used credit card for account. They won't help him without. He wasted money on a phone $400.00 and a service card. SMH.
I have used this service since 2008. It has been easy to buy the phone, and simply refill the service since I only need a phone for very minimal usage and primarily for use as an emergency phone. I have a few days left since my last refill of time. I tried to use my phone and found it had been dis-activated with no warning. I tried to re-fill my airtime, but it rejected my attempt. I called and could barely understand the person on the other end. And because of the difficulty, I could not get anywhere. He either could not or would not tell me what happened. When I asked for reactivation of my phone, he said I could provide him a credit card. I said there is no way I am going to give a stranger my credit card number when I should have the opportunity to pay online in the Net10 portal where I have already set up an account.
Since they would not allow me to be reactivated, I then asked to use my bonus points that I earned. They said they would first need to verify me via email by sending me a verification code. They sent it, but nothing came. I requested a second code. Almost 6 minutes later the first one came. But, I was told the first was no longer valid because the time ran out. I then received a second, but again it did not arrive until almost 6- 8 minutes later and he would not honor that one either. He sent a third, but each time I was not able to receive the verification code in the time allotted.
I asked to speak to a supervisor and that made matters worse. She could not tell me what happened. I then asked for someone in the United States, (at Net10) but she advised me there was a chance I would be disconnected. I took my chances and said please transfer me. After almost 2 hours I hung up. Nobody responded. I then hung up. The website has no local number so I sent an email. I have not received a response. There is no accountability with how we are treated by many of these companies.
I had been a Net10 customer for around 7 years with no outstanding problems. Then, in November 2021, I received an email saying I had to update my phone because Net10 was going to VOLTE service and my phone wasn't compatible. Thought it was just an advertisement type of thing so deleted the email. Starting in December 2021 I started getting bombarded with emails and texts saying the same thing. I checked and my phone is VOLTE compatible. Called Net10, lower tier customer service gave me a spiel saying my phone wasn't compatible, I was finally able to get through several tiers to get to their Corporate Office (CO). CO person verified my phone as VOLTE compatible, said it was a glitch in their system and they'd get it fixed.
I continued to constantly get their "Update your phone" notifications. I called Net10 again, went up through the tiers to CO again. That CO person verified my phone was compatible, promised to get things fixed, and to stop the notifications. The notifications intensified. I called them again, up the tiers, another CO person that called their other CO people liars, my phone wasn't compatible and I had to get another phone. Then he hung up on me.
I called right back, up the tiers, another CO person, she said the problem is because my old phone (that wasn't VOLTE compatible) was on my account - since it's tied to my account that's why I'm getting notifications. She verified my current phone is indeed VOLTE compatible and repeated that in front of my adult son so I had a witness. She removed my old phone and promised to get things fixed.
By the end of December nothing has gotten fixed and I'm getting their notifications daily. Suddenly, I can't call my voicemail because, when I do, my call is redirected to their customer service department. When I try to make outgoing calls they are also redirected to their customer service. I'm sick of it and I start to yell when I'm on the phone with them.
I sign up for another cell provider, put in their SIM card, have a temp phone number to use. I'm asked for a PIN to port my number. I put in the PIN but my number won't port because my PIN isn't correct. I call Net10 again, am on hold for 22 minutes, and get a Verizon agent (Net10 was purchased by Verizon apparently). That agent said they'll transfer me to Net10. On hold for 18 minutes (yes, I'm paying that close attention because I am so angry by this point!), lower tier gives me the "you need to update your phone" spiel I tell them to shut up because I need CO. That agent told me this was "my first warning". I told her that if she had already transferred me to CO I wouldn't have talked to her that way, I was sick of their lies and this was her ONLY warning!
I was finally transferred to CO after talking to two other agents and being on hold for a grand total of 180 minutes. The CO person transferred me to the Port Department, that woman said she'd send a manual override PIN to my email within the hour. No PIN email arrived that night. No PIN email arrived the next morning. I was so fed up by this time my son hunted around and found the vice-president's number online and called...and yelled at him. Threatening them with a class action lawsuit if this wasn't immediately fixed. I suddenly had a PIN email! Relief was in sight! (Could it be the VP knew that by redirecting my outgoing calls they had committed several felonies..?) Anyway,
NET10 Wireless author review by ConsumerAffairs Research Team
NET10 Wireless is a provider for TracFone, a subsidiary of América Móvil. NET10 offers nationwide cell phone service through pay-as-you-go and unlimited prepaid plans.
Plan options: NET10 offers several types of plans so consumers can choose one that fits their needs. Plan options include pay-as-you-go, monthly service, international calling plans, family plans and mobile hotspot plans. They also offer an upgrade plan in which consumers pay a higher fee for monthly service and earn upgrades on phones.
Autopay discount: Customers who sign up for NET10’s Auto-Refill can save 10 percent off their monthly service fees. There is no penalty or fee for canceling Auto-Refill.
Features: NET10 plans come with voicemail, caller ID and call waiting. Customers can also purchase additional protection for their device.
Buy Now Airtime: Customers with pay-as-you-go plans can easily add minutes to their phone with the Buy Now Airtime feature. Minutes are added directly from their phone; they simply have to set up a payment method in advance.
Carryover Benefits: Some NET10 plans have the Carryover Benefit feature. When customers add days or minutes to these plans, those minutes are added to their existing minutes instead of replacing them.
NET10 Wireless Company Information
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- NET10 Wireless
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