NET10 Wireless Reviews

I was promised fast speed throughout my home. I can’t even go in the next room without losing service. I live in a large town. It’s not like I live in the woods. This business makes false promises and is no better than spectrum.

Rude, unwilling to listen to the customer in order to resolve an issue caused by their lack of data security for customer information. Only offers to change my phone number, blames me for the problem that they are responsible for and claim no matter what time of day or day of the week that there is not a supervisor available to speak with when requested. Piss poor company and has no concern about their customers at all!

These are the most ignorant and lazy people I've ever came in contact with. They will hang up in your face if you request a supervisor or deny your request. In general terrible company. Complete **. It used to be a decent affordable company a few years ago but I already switched providers.

After 12+ years of using this shit company simply so my father (lives in NC) and I (live in PA) could stay in touch on the cheap with decent coverage... For me at least. We were enrolled in their reward program which offers you free services. My father moved over to Verizon 2 months ago, but I kept the plan going and even though I put my payment info in as the default AND removed his info, hey still charged him. But my real beef is now that I want to redeem the many, many points we've earned, I am unable to since my dad left the account. No one said they had to be used before a certain time, and since they're still charging him regardless and I still kept the plan active, it's insane that I can't keep my "loyalty reward points" because I stayed!!!!

I would not recommend NET10. I'm trying to upgrade my plan and they can't do. They said I need to buy a new Sim card so I buy a new Sim card and they still can't upgrade my plan so they want to send me a new Sim card from NET10. Well I gave them my address and they couldn't find my address till 20 minutes later. Idk what was so hard about that but well we'll see if it shows up, their customer is terrible. I've on hold for 2 hours multiple times and finally give up and hang up.

They blocked my line and do not want to help. They keep transferring to other departments. They don't even want to tell why they blocked it or how I can fix this. Waiting on hold for hours and hours and nothing doing.

Updated on 06/10/2025: When my phone answers people get a message saying my voicemail is full, which it is not. I do not have any voicemails. I spent hours over two days attempting to talk to Customer Service to no avail. Today I tried online technical support and was asked to enter my credit card information. I never had to pay for technical support when Simple Mobile was owned by T Mobile of Verizon. I didn't cause this problem and I don't feel I should have to pay for rectifying their issue.

I have no trouble with the phone service, but their customer service agents appear to be rather clueless. It took me over an hour today to resolve a simple issue because the agent kept typing in the wrong information. The website is consistently down, which prevents me from resolving my issues online. The NET10 app is also rather limited.

Awful in every way. I would be wasting my time going into details. Just don't do it. So, their website never works. Your verification email never comes so you can't log in to pay your bill. They cancel my auto refill every month without me knowing. Then they shut my phone off, but you can't log in to pay your bill without phone verification. They are a circle of nonsense and I'm sure will be gone soon.

Stay away from NET10. After being a customer for 4 years, they deactivated my phone number, 1 day without warning and after spending 6 hrs on the phone in a span of 3 days I still didn't get my number released or activated again, I like Verizon much better now!