NET10 Wireless

Long time customer has had enough of poor services in every aspect. The bottom line they just take your money and you're on your own. I have filed complaints to the FCC Better Business Bureau and nothing has ever been resolved.

They asked me to do a review on their website, I put the truth then they sent another email saying they read my review and can't publish it.. Lol what company read reviews before they post it so I came here to warn customers. Only thing I wanted to do was change my number and it been a nightmare ever since. Went days without being able to use my phone, because they force me to get a Verizon sim card, which they made a stupid mistake letting this service buy them out. I hate Verizon, always have and now since I have this sim card the service stinks, I live within city limits and my phone only have one bar on my phone, when talking my phone messes up and phone goes to voicemail cause phone don't have service. I been with them since 2014. Never had problems until now.

I have given them debit info repeatedly, and they still shut the phone off. They are totally incompetent. They make you repeat your info at least 3 times every time you call. Make you add an email address, then you can't even use it to try to fix their stupidity. Ridiculous.

Tried to chat online but was dumped several times. Called for customer service and was asked a bunch of questions to verify my identity. Asked a simple question as to when my data would be refilled. After a long wait I was told they were not allowed to answer my question. Those at customer service rather can't speak English well enough to be understood or don't know the answers. Every attempt at contact has been a nightmare. I plan to cancel this service as soon as possible. Buyer beware!

Beware of phones on the NET10 website that come up in your zip code. I purchased two BLU® VIEW 3 (B140DL) in late December 2021. It is March now and they do not work in my area now. What? After 3 months? I now go to the website and search the BLU® VIEW 3 (B140DL) phones and they are NOT in my area...but they came up in my area in late December for purchase! So why were they sold to me three months ago?? They worked somewhat okay for two months and then I had problems. I have been through all the tutorials, and nothing worked. I even set the phones back to factory setting twice and nothing worked.

I bought Net10 sim and plan 2 weeks ago and was trying to port my existing number to Net10. They didn't complete my request for days. I kept calling customer service for days to get a refund and cancel my port request but was put on hold forever. When I tried to cancel my request, they told me it's canceled but my existing carrier told me it's not done and due to that I can't port to any other network now. This company is a total scam and needs to be investigated.

We have been up Net 10 -AT&T for a few years, with very good experience, The last week on a few phones, only data is working also sms, but we can NOT make calls and incoming calls goes straight to voicemail, To call customer service I waited 1 hour, but also after they reset the account, the problem was not fixed, We have the same problem on a few lines, 2 on new Apple phones and another new device with all bands, Can someone please advice?

Spent three and one half hours talking to one technical person and two salespeople. Have had no service on Net 10 phone for several days. Was told by technician that I needed a new phone. He connected me to sales. Lady I talked to was going to send a new phone when I paid shipping. Went through the process of picking phone and giving shipping name. The phone connection dropped. Called back and had trouble understanding the guy and was asked to repeat information and procedures multiple times. Was finally told that I had to get a new phone from a store. I have had Net 10 service for over 10 years. If I never do business with Net 10 again, it will be too soon.

I've used Net10 as my cell provider for over 10 years now and their customer service has legit gone to **! Used to be able to call and get right through to a person..not anymore. My service was auto-refilled 2 days ago but yesterday and today I have not been able to make or receive calls. Can text and use data just fine though. I can't even call customer service from it. I called from my landline last night and was on hold for over an hour before I hung up. Called again this morning, hold for an hour and a half.

If it was possible to give a minus 10 review I would. I have been trying to get through to someone on this company for over 24 hours straight!! They keep you on hold for hours and when they finally answer they then disconnect you. I am trying to release a number to Verizon. There is not such thing as ever getting your number back from them. If you’d like to switch to a better phone. Once you sign up with them you are stuck forever.