NET10 Wireless

for your benefit stay away from net 10 they are bad people and they are just here to steal money they have terrible bad customer service for your benefit do not try them stay away I had terrible bad experience with them and I hear it from other people that they are really really" not "happy with their service

I have been using NET10 with ATT compatible SIM cards for the past 10 years with no issues. Since early 2022 they have been pushing me to migrate using Verizon compatible SIM card due to network change. No mention I needed carrier unlocked phone to migrate. My phone was bought used and is ATT carrier locked. After installing the new SIM card and following the instruction to migrate, my original SIM card became invalid. New SIM card did not work due to it belonging to different carrier and my phone was network locked. It took 2 calls to tech support to verify new SIM card was not compatible with my carrier locked phone. 3 more calls back to tech support to ask them to revalidate my original SIM card so I could use my phone until service ended.

Stay away from them for your benefit. They are giving bad customer service. They are very expensive. Do not deal with them for your benefit. Stay away. Do not use them for anything. They are bad people. We can not deal with them.

Was loyal, prepaid, automatically every month for more than 3 years. Now, NO service at times and very poor online access goes down and NO true calling in customer service help. They cancelled services maybe, couldn't confirm issues, and always gave me run arounds, NO help and told me incorrect information that made it very difficult for me to transfer my same number to a new provider. They even just hang up the phone on very calm customer discussions or questions. NET10 wireless are deceiving and possibly stealing from the customers and not providing their end of the deal! If I could give them Less than 1 star, Customer service is POOR, Online sign in MY ACCOUNT has been down so many times. You cannot access your online account or even get your own correct information.

I had one line each for my two kids on Net10 wireless for 8+ years and suddenly yesterday both lines stopped working. I called Net10 who advised 'the service ended'. They could not explain what that meant and they could not say why I was not notified. My son avoided the issue by getting a new service with a new number from a different carrier. I spent 20 minutes speaking with an agent, having to pay $20 to reactivate the service that Net10 'ended' so that I could get port-out details for my daughter. I don't have an issue if a carrier wants to terminate a service, but they need to provide notification. No notification of upcoming cancellation was received via text or email (also checked junk mail to verify). The lines just stopped working.

Long time customer has had enough of poor services in every aspect. The bottom line they just take your money and you're on your own. I have filed complaints to the FCC Better Business Bureau and nothing has ever been resolved.

They asked me to do a review on their website, I put the truth then they sent another email saying they read my review and can't publish it.. Lol what company read reviews before they post it so I came here to warn customers. Only thing I wanted to do was change my number and it been a nightmare ever since. Went days without being able to use my phone, because they force me to get a Verizon sim card, which they made a stupid mistake letting this service buy them out. I hate Verizon, always have and now since I have this sim card the service stinks, I live within city limits and my phone only have one bar on my phone, when talking my phone messes up and phone goes to voicemail cause phone don't have service. I been with them since 2014. Never had problems until now.

I have given them debit info repeatedly, and they still shut the phone off. They are totally incompetent. They make you repeat your info at least 3 times every time you call. Make you add an email address, then you can't even use it to try to fix their stupidity. Ridiculous.

Tried to chat online but was dumped several times. Called for customer service and was asked a bunch of questions to verify my identity. Asked a simple question as to when my data would be refilled. After a long wait I was told they were not allowed to answer my question. Those at customer service rather can't speak English well enough to be understood or don't know the answers. Every attempt at contact has been a nightmare. I plan to cancel this service as soon as possible. Buyer beware!

Beware of phones on the NET10 website that come up in your zip code. I purchased two BLU® VIEW 3 (B140DL) in late December 2021. It is March now and they do not work in my area now. What? After 3 months? I now go to the website and search the BLU® VIEW 3 (B140DL) phones and they are NOT in my area...but they came up in my area in late December for purchase! So why were they sold to me three months ago?? They worked somewhat okay for two months and then I had problems. I have been through all the tutorials, and nothing worked. I even set the phones back to factory setting twice and nothing worked.