NET10 Wireless Reviews

They made me to upgrade a nice basic phone which had about $150 on it; all this minutes ($$$) just gone because of the monthly plan I had to buy. No credit for the wasted money despite hours listening to "Your call is important to us".

During the last 4 days, I have been unable to place any calls. All calls begin ringing, and then they are redirected to a service number. Thus, the phone and phone line work as I am talking to consumer service using my phone. After at least 10 conversations with consumer service, providing the same info each time (name, number, problem, etc.), speaking with 3 managers and applying the same "solution" 4 times... I gave up. I had to switch to a problem I could solve by changing phone companies. There was nothing Net10 could do until I purchased a new phone (which they were happy to help me purchase from their website). I could not place calls, yet I could receive calls. I cannot access voicemail - even the ones with emergency information.

I have not had service for 3 days. I have called multiple times and was told I did have service or the problem was fixed. Still no service. So, desperation made me buy a card to add minutes. Then I'm told the NET10 card is not compatible with my phone! I have begged and pleaded for help and it's always ..turn my phone off for 20 seconds and turn back on. I've been doing this jumping thru hoops for 3 days STILL NO SERVICE! This is outrageous. WHAT AM I SUPPOSE TO DO NEXT? I'm a long time customer and they have no concern that I am without phone service. This company should not be allowed to do business in this country!

I was a Net 10 customer for 9 years. They were ok as long as everything was running smoothly. Getting in touch with customer service is difficult should a problem need attention. I was on auto pay for my phone. I purchased a new phone with another carrier and cancelled service. The same day, as I was changing over service, I was debited for a month's service, nearly $50. They would not refund the money. Bad Policy folks.

Tried to transfer acct. to new phone. After hour and a half over two days with three techs I was told it would take 15-20 minutes. Nope. Called several times during day and robot said it would take several HOURS. Day later went back on chat. Tech tells me transfer cannot be effected because of phone incompatibility. They could not have told me this when I requested transfer?! Meanwhile old phone no longer works. Just a bunch of bozos.

I have been an Active Net 10 Customer since my 1st Cell Phone over 10 years so far, in the last week or so I have not been able to send or receive pictures or access my Browser. Net 10 Customer service is sad and worthless. It appears I must buy a new phone buy a new Data Plan. I have had same service as of day one but things changed without letting me know something first. After my Minutes are finished/used up I am going to another Provider and Phone. No Loyalty with these Net 10 Pirates, They could Care less about their Customers.

Ordered a new phone + plan from them almost 3 weeks ago, which was supposed to be sent with 2-day shipping, but received nothing. Now this was not their fault since mailing was up to the shipping company, but after talking to 7-8 different people over the past 3 weeks for a total on-air time of many hours, and not being able to get a refund, it has become a nightmare. I cannot sign up for a new plan or purchase a new phone from any other company until I get back the refund I paid to Net10.

I've had NET10 and their LG phones for 10 years with great service. I was notified in August that I had to buy a new phone as they were migrating to a new system. I Bought a new Samsung Galaxy A10e from NET10 with their required 24 month plan. The phone will let me call out, but the touch screen will not let me answer incoming calls. I have to go to missed calls and return calls. I've talked to over a dozen tech reps and senior reps with the only result, that they want me to buy a second new phone and send the first back for them to check. They provide no warranty on the new phones they sell. If you need to buy a new phone buy it somewhere else and save the headache of dealing with NET10 NON Support.

I have had this service in different phones not only mine years. No discounts, no nothing and I pay high dollar cards. I am looking for better. $65 and you think it be fast service and not slow speed. Not Happy and with this virus the cards raise? Looking for better places. Now $70 cards really??

If you're looking for a phone service please do not waste your time with this company! Their customer service is terrible. I have been with this company for close to 10 years mainly because it was affordable and the only service that would work in my rural area. However they have not once offered me a discount on service or even acknowledge me as a loyal customer for this long. Whenever I have an issue it takes a large amount of patience to just deal with their representative which are never easy to comprehend. This company is definitely only looking for profit not to please its customer's. I will be contacting the Better Business Bureau.

The speed of the data when not on wifi is absolutely terrible. I did a speed test. The results for the download speed is 0.06Mps. When I am not on wifi, I can not even get internet at all. Net10 is a bad company in my opinion. Back in the day, dial up internet over a land line phone was a lot better than net10. I would give 0 stars if I was able to. The service is very bad and the phones they sell are absolutely junk. The CPU on the phone over heats as well. Net10 should be ashamed of having terrible data speeds, phones that are junk, etc. Come on net10, get with the program. I am considering switching companies and would not recommend Net10 to anyone.

I have been a Net10 customer since 2006, and I have NEVER had any problems until this year. I have an older phone, a Nokia 1100. All I wanted was the ability to make and receive calls and text. Over the years, I have purchased additional minutes every other month, either with a phone card or through the Net10 website. As I said - NEVER had a problem until this year. I purchased minutes three times this year, the most recent was today (6-6-20).

Avoid this company like the plague. I've been a customer since 2011. The service USED to be reliable until 2020. Now, I have very frequent service interruptions for no reason whatsoever. In the beginning, it would happened overnight. I would wake up in the morning and SOMETHING would always be off. Phone Service. Internet. Voicemail. Texting. Every month, I would have some kind of outage. Sometimes 2 or 3 times in the same month.

Had good service until I tried to switch and keep my same number. I switched to Att and kept my same number. Now Net10 will not end my service and allow me to keep my number. I have called and keep get transferred From person to person and no one seems to be able to correct this issue.

Over the past 5 years I have been using Net10. I buy a fairly cheap phone and use Net 10's BYOP plan. The cell phone coverage is very good and I have never had a problem with anything. Idk why more people don't use Net10. It's so cheap, no contract, and awesome cell coverage.

I don't know where to begin. The incompetence of this company needs to be exposed on YouTube because not enough people read this. This company keeps turning off my phone and I have to spend 5 hours minimum each time to get it back on. It's happened 6 times in the since last fall. I have complained to corporate office in Miami, spent an hour explaining their broken promises and poor service.

Well I've been a dedicated customer of Net10 for some time now and I've never been happy with their service, especially their low amount of data they give, but I was considering a different company like Metro because they offer unlimited data for less while Net10 only offers a measly 8 or 10 gigs. Well I decided to give them a chance to see if they have a heart. I figured other companies are being kind during this coronavirus so maybe they will be too. I get paid my social security on May 1. 2 days after my service ends. I simply asked to get an extension for 2 days. Well, no of course. Even manager said no. Of course I said I would not only quit service but also badmouth them. So here I am. They suck and I am no longer a customer. I suggest no one ever get their overpriced ** service. End. Ty.

My cell phone had become deactivated somehow and I called the customer service line at Net10. It was escalated twice over 8 days and it was finally restored by a gentleman named Rudolpho. It was very inconvenient not having service for a week, but I was happy it was taken care of, finally!!!

I purchased a hot spot and 2.5 GB of data for 40.59 on March 4th. I received it a couple of days later, I could not activate the hot spot or use it so I went to FEDEX and since there was no return label I paid FEDEX 14.99 to ship it back, they received it back march 12th. I heard nothing from them after so I went online chat at Net 10 and gave them the information and I took a photo of the conversation where they said it could take 3-5 business days or 30 days for my refund. I was left in the dark with them, I will never purchase from net 10 or Trackphone ever again.

I have been on auto pay with Net10 for the past years for a phone for my disabled brother. The other day he had to walk 5 miles to my house to tell me his phone doesnt work. I looked at the account online, it said the phone (original phone purchased through net10) was no longer compatible. I checked my bank account. They still took the monthly fee out the day prior to discontinuing service. I ordered a new phone. I had to call to activate the phone. 30+ minutes on the phone with a foreign c/s dept and they activated the phone with a new number. Did I mention the phone is for my disabled brother, it's a developmental disability. A new number would be very difficult to him to learn.

Net 10 wins the award for dumbest customer service ever! I spent days and hours trying to fix my caller ID and network error. Each time they give another dumb reason why it doesn't work. Even the managers are stupid. They don't understand and they have no idea what they are talking about. Do not use them. It's worth the extra bucks to use Verizon.

I think the price point of 35.00 unlimited is a great price for service, I just wish that my range of service was better and the customer service was a lot more personable. I like being able to purchase the phones I like and not paying $100.00 for a phone bill. That's just crazy!!

Worthless, switching carriers. Net10 is garbage. FedEx is garbage. Combined they're AMAZINGLY inept. After 4 "attempts" (there was someone home for each and every time they claim they were there and not once did the doorbell ring or knock, even my dogs didn't alert there was someone near the house let alone the door) to deliver a $16 PHONE THAT FOR WHATEVER REASON REQUIRED A SIGNATURE PER NET10, they sent the standard "10 days to pick up" letter. I go to pick the phone up for my grandmother and net10 has already requested it be returned to them.

The Net 10 phone I have had for a very long time. When I first got it, it was more of a replacement for one of the older models which the company had sent to me for free. The phones overall have a good range of cost per service. You can pick from the cheapest is about 25 dollars a month. Usually that has worked well however I seem to have noticed that sometimes the life of the batteries doesn't last as long as it should and seems to need more charging more often.

It took me three attempts to try to work with Net10 Cellular before I realized I was dealing with a unfair company. On three different occasions with three different plans and phones (all within my family), Net10 took our stored minutes away and claimed that they saw no evidence of us having the minutes. What is so unfortunate is the last time this happened, I worked with a customer service rep (Rally) who confirmed to me that the minutes had been unintentionally taken back by the company (he claimed a technical glitch). Rally told me to call Net10 back after 24 hours and talk to Technical Support, which I did. The new person (Rollyn) claimed that there was no record by Rally of missing minutes and nowhere on my customer profile that I had the minutes in the first place. I think Net10 is the most dishonest company I have ever worked with. I'm done with them and suggest that you stay away!

I have been using my phone for over 10 years. I tried to add minutes this month and was told my phone was not compatible with their system. My minutes were purchased under their terms, which stated that any remainder would roll over into the next month as long as I added airtime every 30 days. When I tried they would not sell me any airtime and so my service ended today. When it did they stole over 5000 minutes that I had already paid for. They said my phone was not compatible with their system (after working fine for over 10 years). So I lost over $500.00 because they breached the contract. Would not transfer my minutes to another phone, will not compensate me in any form. Small claims court coming up.

I had the same NET10 basic phone and service for about 15 years and everything was ok. My phone broke but I had a new one that I had bought years ago. I called net10 and they told me the new phone wouldn't work with any carrier in my area and they sent me another phone. I called them to activate the new phone and transfer the minutes that I had accumulated as I had been told to do by the service rep when I had called about my phone being broke. They told me that they had some bad news for me. My old phone number had been recycled and the accumulated minutes were also gone. Bye bye net10.

I've been with Net10 for ten years, and up until the past 2 years or so, they were great. However, now, practically everything about their service is bad, with the only exception being voice calling. My text messaging works sometimes, and group messaging not at all. I can sometimes send pictures or receive pictures, but mostly it doesn't work. Customer service, though they've been polite to me, have not been helpful or offer an impossible solution, like sending my phone for a two week turn around; or calling from another phone.

They got me too, for 25$. We need to start a lawsuit against them to get our money back as well as a petition to get them shut down to stop this from happening!!! Biggest ripoff company "if you can call it that" that I have ever dealt with!!! Pissed and I’ll go without a phone before I give them another dime!!!!

I have signed up for the auto refill on this site. Today thought I'd check it out, confirm next refill date, etc. And found a surprise. The site states that they are updating network in my area which is why my current phone will no longer work and can't be reactivated. The reference to the link to See Phones doesn't work. Mind you, had I not checked in today, would have never known as I am on auto refill. Imagine my phone goes dead and all I could do would be wondering why. The company running this site doesn't care. They have all my info, email address, of course phone number, but didn't bother to notify me of such an event. Contacting customer service is next to impossible. All you get is a dummy (robot) response. Will be looking for the greener pastures. STAY AWAY FROM THIS SITE. There are better places.

On Oct 9, 2019 (Wednesday) I bought a new phone from another company and they transferred my phone number. I thought they also cancelled my account with Net10, but that did not happen. Funny you would think that when another company starts using the same phone number something would show up, but anywho. On October 14, 2019 I checked my Net10 to finish transferring my phone list and deleting pictures etc and I noticed that I still had service, so I called and cancelled the service. Net10 took the money by auto pay on the 13th. I figured that since they took it on Sunday and I cancelled on Monday I would get a refund.

Dealing with this company is a nightmare. They operate like a racket. It’s as though the company must’ve received preferential small business loans and treatment when it contracted with other major carriers to be able to use their towers. That’s the only way I can see this company reaching the point it’s at now. It’s evident that the company employs many people outside the U.S. Furthermore, it’s evident why. This company pays pittance to its employees and gets unacceptable work. The way this company messes up everything should be illegal. Furthermore, it doesn’t matter how high up the chain-of-command one goes; the service doesn’t get any better.

Scam, Scam, Scam >>>First, they left you without Internet last 2 or 3 days of your next payment, so they make you buy more internet access! So moving to another company. They did not transfer and let my personal number release until they make sure they charge me a new month payment, they give you excuses to keep you and charge you and no money back and no refund! They told me that I was inform wrong from another employee and nobody knows! Refund department is to really steal your $$$! They did it to my wife last July 2019 and now they did the same to me. Since Friday wait, wait, wait until today Tuesday they finally release my number to T-Mobile and no refund. Charge me the same. Friday when I ask to release my personal Number!!!

This site is a scam. I have been with these people since 2008. Ran out of data 8/23/2019. Had the 35 unlimited plan. Purchase the 40 dollar plan with 8 gbs of data same day only to find out I’m out of data by 9/4/2019.. Called Net10 to see why my data is going fast like that and they blamed me and said because I used it all.. My phone is a work phone and I use it the same everyday. I have never ran out of data that quick in the 11 years I have been with net10! I asked for them to prove to me that I used that much data that quickly and the rep said they cannot. He said that they have proof and can see I used it all but they can't give me the proof or show me the proof. Scam company and I will never use net10 again. I will be contacting a lawyer and plan to sue them for false advertisement and scam service.

I called the company to see if they would replace my phone since it was defective. They said they would. I thought they sent me a replacement phone, but it was only packaging for me to send my phone back to them. I called them to ask where the replacement phone was and they said I had to send mine back to them first. Even though many features on the phone did not work I could still get a call. I contacted them and asked that I get the replacement phone so I could set it up and not miss important calls. I assured them I would send them the defective phone. I pleaded with them and they did not care at all. When the phone died completely, I sent it back as they requested and they had told me they would send me a replacement. I sent it back at the end of July 2019.

I cancelled my account 2 years ago. I started getting monthly charges again 15 months ago. My timeline is approximate because I am unsure of exact dates. I was unable to get help from the company. They said because I did not know the phone number or serial number they couldn't help! I don't have the phone!!! Customer service was hard to understand and kept asking for phone or serial number. I started disputing with procedures with my credit card company. They tried to speak with the Net10 customer service and were told the same info. I have now put 4 disputes in with a total of 12 monthly charges to be refunded. The credit card company resolves it in my favor but Net10 keeps charging me. They have my card number and personal info. They have to be able to look me up somehow!!!!

I was fine with Net10 AT&T for about a year but got tired of the signal. Recently very weak. I don't know if people call me when there's not even a bar. There a cell phone tower from my apt just half a mile away. It should actually help. Even when I go outside I don't get any more than 3 bars. Sure it's enough. Four full bars is what I always expect to have and for $22 a month? Yeah that's what you get. Gonna give Verizon a try. Customer service tell me I gotta buy a new SIM card. Bought 3 already. I give up. If you want better coverage, signal and speed go with the original carriers AT&T OR VERIZON. T-MOBILE IS GOOD TOO...why? Because third party carriers kinda suck! Even on their same tower! Really. We all want good cheap stuff in life but if you want quality gotta pay extra for it.

I have a second phone for my mother (who is elderly and has Parkinson's) in case of emergency, it's been on auto pay for years with no problems and they took the money out of my account the end of June 2019. A few days later I check the phone to see if its still charged and it says 0.0 minutes 361 service days left when it should say 50000 minutes and 27 service days left. Tried turning it off and on, still no work. Called one of their reps and was told that they couldn't fix it now, call back in the morning. I tried the online chat and they said I have to wait 24-48 hours for it to get resolved, same thing the next two times I called. I asked if I would get credited for the days it was unusable, they said no. Still waiting for this to get resolved.

Was pretty good for the last 7 years. These last few months it has been my worst nightmare. I have lost business due to not being able to talk out or receive calls. I am not in their "service area" 80-90% of the time? Switching to Verizon because I get no answers from cust. service. Pitiful excuse for a business.

I ordered an Alcatel phone that was labeled a smart phone along with a phone card. The phone took a few weeks to arrive. When it finally did the sim card was not valid. I also realized the phone they sent me was not a true smart phone. I could not link up with Wi-Fi or download any apps. I contacted the company and agreed I would receive a refund if I returned the phone and the airtime card. I had to pay return shipping myself which I did. I also paid to be able to track the package so I know they received it. I waited two weeks and then questioned where my refund was. They said it could take up to three weeks. I have waited two months and received nothing. I will never do business with this company again. They have my money and the phone.

I spent 6 hours on the phone with 6 different customer service reps trying to upgrade to a newer phone in the same network. They each promised it would work except one, that said it couldn't be done. Finally I talked to Camilla who solved the problem in 30 minutes. Lesson learned be persistent and ask for Camilla.

After 2 years on autopay with the company, we had moved to the country and I had a faint signal. Yet it would work when I traveled to town, one day the phone simply quit receiving signal (March 6th 2019) while in the process of porting over to Verizon Wireless. Today, March 23rd, I was told that I would still have service and an autopay account??? I had to request to cancel autopay. I did, and also asked for the refund or credit for March 14th for the current month, since the 6th was the last time I was able to place the call.

I have been with Net10 for about 8 years now. I have had the worst service since January 2019 than I have had the whole time I've had my phone. It will not make calls half of the time. It will not receive calls half of the time. I'm lucky to get Messenger or text messaging to work occasionally. Do not get Net10. I was very happy with their service up until recently. The reason I stayed with them so long was their service was great everywhere I traveled to. I don't know if they merged or what happened. Their service is worth nothing to me and I will be leaving Net10. I tried to reach customer service. I can't understand them and they cannot understand me. It's a lose-lose situation. I am just done. I give them a one-star because it makes you give them something to do a review. It will not let you give them a minus which is what I feel they deserve at this time.

They send me a hotspot with an unstable signal. It’s eating out my data without me even using it. They offered a Dara refund but haven’t kept their word. I don’t understand why they haven’t refund me the data they said they were going to refund.

I recently was told by Net10 phone dolts that my fone no longer would work on Net10. I found out that the signal to my area was reduced to almost nothing. Then the phone dolts told me that they would send me a new fone. I received a 5 year old fone that had apps deleted then I found that the minutes I had on my fone, 650 were stolen from me by the Net10 con artists. Time for all of us to start a class action lawsuit. Help fellow Americans from the same con. Viva America.

So I change service after years of service with them to a family plan. Transfer my number on the 12th on Jan 2019 and they say that the autofill I was in charged me 2 hrs before the switch. Still need to go to my bank to confirm if fraud was made. But to see that customer service would not refund or even just reactivate my old phone with a new number so I could use the service I paid for is sad and wouldn't ever recommend this company to anyone.

I have been using Net10 for years now. I have had it so long that I have built up 16600.50 minutes. On December 14 I added the $30.00 plan 60 days of service 300 minutes to find out the man on the phone that took my refill order charged my credit card but didn't add them to my phone. So I called Net10. The girl on the phone tells me my phone was shut off because I didn't pay. It had been taken out of my bank account twice. So I get to talk to a supervisor. She turns it back on but tells me I only have 9000 minutes. I say I'm looking at my phone and it clearly shows 16600.50 minutes left. Well to sum it up I lost 7000 minutes due to the STUPID PEOPLE they have working for them. Was told that I must have added the minutes myself. There is no way I could add minutes without paying for them. 7000 minutes is a lot of money down the drain.

I have no complaints about the phone service per se - rarely have I had any issues. My beef is with their website/customer service. It's a mess. It took me four hours over two days to purchase a phone from the site (calling customer service is not an option - they were clueless). Also, when I recently tried to log into my account, I was told my password was invalid. I had them send me my password... which still didn't work. It's as if no one hears what you are saying, or they are unable to do the simplest tasks - like resetting a password!! I will have to try customer service/support to get some help, but judging from my other interactions with them, I'm not optimistic.

My elderly mother has been using Net10 for years, it’s simple and cheap for her and she’s not fond of change. She needed a new basic phone for her basic needs, of course I couldn’t find anything on their website, and went looking on Amazon. Found a phone that would work for her, but before I ordered it I contacted Net10 to make sure it would work and that we could transfer her number and existing minutes. “As long as it is a Net10 branded phone, it will work just fine”. HA. Got the phone and called to activate, told “There is a system error call back in 24 hours”. Called back the next day told “The SIM card is showing as defective, return it to where you bought it and get a new one”. Got replacement from Amazon, called again, told: “The SIM card is showing as ‘VOID’, we will send a new one 3-5 days”.

I have been with NET10 for over 10 years because they're cheap. I travel the USA on tours and the wireless service is what you pay for...cheap! But if you go into it with that attitude you'll be okay at that point. HOWEVER, there could actually be a Reality TV Show themed on the customer service interactions and capabilities. The customer service is simply NON-EXISTENT. Oh sure you'll get to try to have a conversation with an individual but you better have your sneakers on because you're gonna be running around in circles for however long you can manage to hang in there until you realize you're not gonna get anywhere and you just wasted that much of your life for nothing. I would've given them less than 1 star except that's not an option.

I kept the NET 10 service for nearly 4 years. Every four to six months they would forget to process my "Automatic" renewal and I would have to call customer service to get it set up again. But it was so cheap I kept using it. This time when they did not process my renewal they deactivated my phone and told me I had to pay a $20 service charge to have it reactivated and that I would lose the 2000 minutes I had built up. I said, "No thank you."

I got Net10 in 2013. At first, it was easy to refill minutes (I used the pay as you go, rollover plans). The last several times I went to refill minutes on their website. I could not do that. Had to call and burn minutes. This will be my last transaction with Net10. I don't recommend them.

We have had a NET10 prepaid phone for several years now. However the last several months when I tried to add airtime the website would not work. I had to call the automated system to add time. This time they asked “Do you want to purchase the same plan as last time?” Since I have gotten the same 300 minutes/60days I said yes. What I got was 30 days/500minutes. I called customer no-service and was told “Sorry I can’t do anything about it.“ I feel cheated and when this 30 days is up I’ll find another carrier and it won’t be NET10 or Tracfone. The phone was use was by my wife for emergency only so just need minimum minutes.

DO NOT USE NET 10 WIRELESS!! The service is so awful. The representatives are rude and the supervisors are disrespectful! I wouldn’t recommend this service to anyone not even my enemy. I was a faithful customer for 4 years. Anytime I encountered a problem no one was helpful with fixing it. I was treated like the gum at the bottom of a shoe. Don’t give these low life cheap service bums a penny. 0 Stars Given!

I purchased a NET10 card for $25.00 for my phone service and was told that it didn't work with my phone. I asked if I could pay the additional $10 to make the plan complete for my smartphone - I was told by X.S. a supervisor to give the card to a friend and purchase another for $35.00 as they do not do give refunds. Never asked for a refund - just to add on to make the amount I was told I needed. Do not use this company. It's a high risk. I lost $25.00.

This company is incompetent and give you nothing but problems and remove your service without cause and takes over a week to correct the problem. I am very disappointed with Net10 and the representatives giving false information.

I've had Net10 for years and while it has been frustrating each time I've called and talked to these people in other countries just reading from a screen, this time was the worst. I ordered a new phone 2 weeks ago and received it about 5 days later as expected. It works but the screen is damaged (looks like there is too much pressure on the screen) so there are bright spots in the screen almost as if someone were shining a flashlight through those spots. I called a week ago to report it and was told they'd send me a new phone with instructions for sending back the old phone.

Save the hassle and go with a different provider. The customer service is some of the worst I've ever dealt with. I bought the $35 plan and couldn't get it to work on my phone. I tried calling and asking for a refund only to be told that I couldn't get refunded because of the plan I bought. Very sneaky policies. More of a money grabbing scheme than a real company. BE CAREFUL.

I been using Net 10 for almost about 6 months and from the beginning, I have been on the 40.00 4gb plan. It had mobile hotspot on each phone. I transferred the sim too. Fast forward to 8/20/18 no mobile hotspot yet I have 2 and half gigs left. Was about to go out with the family. Both of my special needs children depend on my hotspot on my phone capabilities which are now disabled apparently. I contacted Net 10 to no avail. The customer service agents were dumb as **; the only way I could describe them. They told me that none of their phones offer hotspot?!! I said, "**. I've been using the mobile hotspot on my Samsung J3 for almost 5 or 6 months." So I guess they're trying to call me a liar. Fast forward to today 8/23/18 I'm trying to switch companies. Now they're trying to keep my number with them. What a ** ignorant rip off company. Stay far far away from this company.

When I told him they shouldn’t have false statements with no recovery option for a refund, that THAT was illegal. He said nothing. I said, "Could you at least let me send this nonworking prepay card back to you or deactivate on your end so I can get a partial refund" (and 4 hrs wasted he can’t give me back!). He said “no”. I said “I’m going to have to write a review you know”. He said “ok.” I said “I’m sure the owners won’t be pleased with this call.” He said “ok, have a nice day and hung up!”

I used to purchase these cards at local stores, because Walmart stores, where I initially purchased the Net10 (LG) phone, are illegal in my city, for some reason. This month, I do not see the cards on display at the local CVS, Ralphs, Safeway, or Vons; I do not see an empty place for sold-out condition. The Net10 website however, still lists those same stores as carrying the Net10 products (minutes cards). What does the "unlimited" part truly mean, if one cannot get the product - anymore.

First, the good. Net10 is a reseller of service on the major carrier networks. They are one of the very few sites that actually does 'bring your own device' well; their SIM cards are cheap and almost every phone is supported one way or another. In most cases, transferring a number to their service is smooth and easy. Prices are reasonable, coverage in my area was excellent and for the most part the service was good.

The NET10 folks have blocked my ability to login. I had over 4700 minutes. They have now said that my phone is no longer part of their network. I have days left. To save my number, I have had to move to a new wireless service. As a result I have lost all my minutes. Nobody in customer service knows how to solve this problem.

Net10 solicited a review from me so I provided an honest review based on my experience with them. See their answer and the review below. "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Thanks again, NET10Wireless."

It is a pay as you go service. And I usually purchase the service every other month. It has worked flawlessly all over the USA.

Net10 has decent phone service at a good price. I'm on bring your own phone plan with auto pay. I receive 8 gigs high speed data for $50.03 with taxes. Can't match it let alone beat it. Because they subcontract through other carriers, some options are unavailable e.g. I cannot hotspot. The biggest downside is when I must interact with customer service. I have been a customer for about 13 years, and the customer service literally stinks. Reps are under trained, uninformed, incompetent, and as an English speaking person, the accents of most reps make it hard to understand. I recently installed their mobile app in hopes of eliminating the need to interact with customer support, but after a week of trying, they can't even get the data usage set properly. Poorest customer service I have ever dealt with. PERIOD! If they would improve that, they would make a lot more money.

I will never use Net 10 again. Lousy network. Lousy customer service. Trying to activate new phone. After almost 2 hours on the phone, the rep asked what my name was. That was the last straw. Whatever you do, don't use Net 10.

For ten years I have purchased the 60 day, 300 minute plan. Last month the website autobot enrolled me in 500 minutes and only 30 days of service. After three calls on three separate occasions trying to fix this I was told that they could not extend my service the extra 30 days that I had paid for. After talking to two supervisors I was told that I could not have the extra 30 days added. Just a simple No Can Do. I asked if having a customer for ten years made any difference and was told no. Ten years ago this was a great deal. Today, I wouldn`t recommend it to my worst enemy. All the customer service is in a third world country that is almost impossible to understand if you can even get to a live person.

Added a phone card to phone, card said 300 mins. 60 days. Phone had accumulated 5000, they are to be carried over. When card activated 4800 mins. deleted and only added 30 days to phone. After 1 hr. on phone got the other 30 days added but still lost 4800 mins. Had to call twice to get someone I could understand.

I had carried two lines with NET10 for a number of years. Customer service has fallen to such a low level that I cancelled service with them. Customer service reps are rude and unprofessional. They are unable to provide even the basic information regarding billing, and service status. If they are unable to handle a request, they simply disconnect the call. A total lack of professionalism is killing their business model. If they have a mission statement, they need to review their lack of fulfillment. After reviewing previous customer feedback, it is clear that their total disregard for customer satisfaction is leading to a complete breakdown of service fulfillment.

I was previously on a different MVNO (Ting) that has an okay network (Sprint/T-Mobile) but excellent customer service. I wanted better coverage on the AT&T network with my GSM phone. Net10 looked like a good plan and that's where the good news ends. I called in to activate my airtime and test my service. A painful process speaking to the overseas call center reps who can't understand American English. "Can you say that again, sorry I'm having trouble understanding you"... etc etc. I finally got my service activated and the local service was pretty good and I had no trouble getting 4G coverage and making/receiving calls.

I used to have NET10 a long time ago. At that time they had great service my phone would pick up in places no ones else would. Now they have some sorry ** service and when you call to talk to someone they are rude if you can even understand what they say. But what upsets me is the data they allow you 3GB at high speed and the rest at low speed which may as well be none it's ridiculous and I don't like being took advantage of. I will be going back to Straight Talk. They have better manners and much better service!!!

The scratch foil on the activation card to show pin failed to show first digit. I was gentle while scratching off foil paint. The Walmart receipt was supposed to show pin also but did not. I was unable to activate my phone after paying 54 dollars. I needed the phone for an important business trip the next day. I called customer service and was outsourced to electronica phone peck and then to a foreign country were person who proceeded to inform me I must go back to Walmart to "possibly" resolve issue because he did not know what number should be on receipt. Number on Walmart receipt did not match numbers I could read on scratch off pin at all. Looks like a big no sale for Net10 Walmart and me going on long trip without a phone. Bummer as I hope I don't get raped while stuck in some secluded location not able to dial for help. Even though I am a 250lb man. JK.

I ordered a sim card from NET10. Was told it would be shipped overnight FedEx. Eight days later I had to go to the post office to pick it up and sign for it. It was never in the hands of FedEx and to come overnight. Status checking for an order from them is completely useless. As is the number to call them to check on the status. You will get the same results by calling them.

Called. Refused to unlock my phone (LG) for 80 days. Have been a subscriber for 5+ year. Now they tell me can’t unlock for 80 days. Plus bad customer relations. Hung up on conversation. Feeling frustrated. Mad as hell.

My wife uses a basic flip-phone with no desire for a smartphone. For years we bought the $30 / 300 minute airtime refill cards. Now that Net10 is concentrating on smartphones, we cannot find the regular airtime card at any retail stores. Now, trying to purchase airtime on their website, the credit card / debit card option does not work. Customer service tells me you cannot use that option??? Again, customer service is no help whatsoever. Starting to wonder how this company stays in business!

Alcatel phone broke. Contacted Net10 for new phone. Told we don't have any request. I contact a Net10 retailer like WalMart. WalMart no longer sells Net10. I contacted 14 Net10 retailers recommended on Net10 website. Each told me they no longer sell Net10 phones. Net10 pushes their problem off to retailers to resolve but doesn't mention they are no longer Net10 retailers. Customer buys Net10 prepaid carry forward minute cards. But If your phone dies and Net10 can't replace the phone you lose prepaid loaded minutes plus minutes on cards purchased that are not yet loaded into your phone. I've communicated three times with Net10 staff. They are not knowledgeable, friendly or professional. Net 10 customer since 2009. They are forcing me to switch companies hoping we will move to TracFone. No way I'll do business with their new owner TracFone.

I bought a refurbished hotspot with a $50, 5GB data plan. The hotspot did not work outside of the box. The Net10 website yielded an error trying activate it. The website yielded an error trying to create an account. I spent 2 hours with customer service getting transferred to different departments. The last representative opened a technical support ticket and told me to call in two days. I called in two days, and they said the ticket had been resolved, but my hotspot was still unable to activate. Fast forward another hour, and a very helpful representative (roughly the 10th I talked to) got it activated.

Dec 2017 Had 2 cards in online account "airtime reserve" - both $50.00 Unlimited talk, text & 8GB of DATA. My service ended 01/01/2018 - they pulled (automatically) 1 of those cards so service end date = 1/31/18. However on Jan 02, 2018 they pulled the 2nd card and added service end date of 02/01/2018. So, I paid 50 for one day of service?! When I had paid service in reserve through 03/02/2018. They STOLE that second reserve card and now tell me, “No, we checked your account that extra reserve card you are using, there is only service through 02/01 - no reserve card.” I say, “You pulled 2 cards for one month (30 days).” They now fight with me wanting card pin and yadda yadda - I threw them out being they were safe and sound online. They pulled the correct card on 01/01 but why are you taking another card from me on 01/02... BS FCC no help and out 50 bucks...

I was sent the wrong phone. I ordered a similar phone but with the 5" screen and was sent the sister phone with the 4" screen. When I contacted Net10 they were willing to replace the phone with me paying a additional service card for 35.00. Even after explaining to them that I do not have an additional 35.00 they insisted that was the only way they would replace my phone with the phone I ordered. Therefore I will not be continuing service with them. I should of went with all the reviews about this company but I didn't. Instead I took a chance and now I regret it.

NET10 claims to give money back for signing up on the auto-pay, but they don't. My account was $35.00. I was suppose to pay $31.50. I ended up paying $35.62. I asked for an itemized breakdown of where all the extra was going, but never got one. Can't all be taxes. I am with another company now and my plan is $15.00. I paid $15.31.

I have been a Net10 customer for years now but am getting tired of the lack of Customer Service from this company. I always use a prepaid card for service which goes through an automated phone line. I always put into "Reserve" my next months payment. This time I sneezed while answering questions that automatically cancelled my minutes and added the new plan on early, a month early. I spent 120 minutes on the phone waiting for customer service to correct this, they refused to do so. They stated that I had done this intentionally on my end of the line and they refused to assist me in correcting this. Terrible Customer Service and even now they don't care what people write about them. Yes we get what we pay for, but we need a company out there that wants our long term business.

I have had NET10 for years. My bill is never wrong, I now use a bring your own phone- and have unlimited talk text and data for 45.00 a month. If you have the payments taken out of your account automatically every month you save $5. The way bring your own phone works is that you can either be on GSM or CDMA networks. In the US, Sprint, Verizon and US Cellular use CDMA. AT&T and T-Mobile use GSM.

Their website states "Collect 18 Upgrade Points, and you'll be eligible for up to a $300 Phone Upgrade Discount you can use towards the phone of your dreams." What they don't tell you. The plans that earn you points don't actually go towards the upgrade points.

I had decent service up until Nov 2017. I ordered a new phone off of their website. The same phone I had because I dislike complications. The phone wasn’t shipped on time, but it gets even better. The address on their order form was wrong. It had an extra number in it that would send the driver into a field. The address doesn’t exist. I called to tell them this and after several transfers, I am supposed to contact FedEx. They didn’t give me the tracking number. I have to go back online and get that little nugget of info. I show up to pick my phone up from FedEx and they say they can’t allow that because of a restriction net10 puts on its shipments.

Ported my number over from another mobile service on 11-09-2017. They posted all over the internet boasted double data for all new customers. I was thinking this was a decent and honest company. This has been a ridiculous nightmare. They bounce you around and the service people know nothing about NET10. NET10 will not honor their ad. You will be disappointed. There are many mobile services that offer a decent product and have a helpful customer service. You may be the fortunate one that has a success story but not me. I will be changing at the end of service date.

I started off with a NET10 phone... It was pretty awful. So then I did a network unlock for an iPhone 6s, bought the BYOP (bring your own phone) activation kit (which includes a SIM card). Was a bit of a hassle getting it to work... but it did eventually and it worked well for about 6 months. About 10 days ago (11/7/17) I logged into my NET10 account because it had been a while, it seemed, since I was notified to renew my data plan. It said I hadn’t been active since September. Strange considering I was still able to make calls, text, and use data. Then when I logged back into the account it said I had service until 11/27/17. But suddenly my phone said “no service.” Couldn’t make calls, texts, data - nothing. Chatted online with NET10 representatives for over 2 hours. I was told that the phone connected with the IMEI number I gave them does not take a SIM card and the phone number I gave them was not active. Not true!

I have been dealing with Net10 Prepaid monthly Wireless Phone Service now for approximately 1.5 years after dumping Verizon back then for reneging on their Unlimited Talk-Text-Data $50 a month prepaid plan, and force dumping me into a $35 a month prepaid Limited 500mb Data (Internet) loser plan that was–in their mindset–supposedly saving me money! SURE! All it did was wipe out my Unlimited (Internet) Data part that I had prior. There's that Money Pit word DATA again. Btw–the same day I switched over to Net10–Verizon sends me a text MSG offering me yet another one of their supposed money saving plans with even LESS Data. Sound familiar? It should - as today you only get what you PSY for, and it ain't much at all. lol.

I have used NET10 for almost ten years. I have saved over all of the other companies. I spend 50$ a month and get 8gigs of high speed perfect for me. I can spend all the time I want playing games.

I got a 1000 min card then found out they don't work with a smart phone which it does not say on back. They told me I'd have to buy at least a 35.00 card and suck up the 25 nonrefundable. Plus the heavy accent barely understood her. I'm not using them ever again. There are better plans from better companies.

I had them port from a VOIP type line (Republic Wireless), so it took longer than normal to get my phone working, and I also gave them the wrong PIN for the transfer, adding to the delay. Customer service was responsive, they took me through my problem step by step and escalated me once. They even gave me a number and extension to call back if I had any more problems.

So I went as usual (*4year customer) to the local Family Dollar to get a phone card for my daughter, the $35 cards were not available, but they had other cards for Net10 Wireless. Looked the same. I was excited to find out I can choose $10, $20 or $30! Sign me up! :) But my excitement would be a lessons learned, $20 bucks donated to Net 10!!! (I grab what's called a "Hot Spot" card and Not a monthly plan card! Had no idea. Looked exactly the same.) Came home to add it to her service to only find out. (*hotspot, allows you to share internet with others! Say what! Never ever heard of it... Dogs have hotspots.). I have been with Net10 Wireless for well over 4 years now.

The type of re-sellers of cell air and data that NET10 operates has been a decent option - much less than the branded companies and their big monthly bills. Not anymore - NET10 has shifted gears to a bait and switch business model - promise "this or that" like DOUBLE DATA and then... Greed lies and customer service reps with ENGLISH as a seventh language!!! Go with T-Mobile or other REAL company - they have dropped their plan rates by half. NET10 - soon to join ENRON, and the dodo bird...

Net 10 is a horrible cell phone company. They took away my minutes. Took 3 weeks to get my simple card. Now I need a extension for 2 days. I'm in a wheelchair. My mom has a heart condition and I am on disability. I would not recommend Net 10 to my worst enemy.

So my phone I bought three months ago stopped working. The screen turned completely White so I called the company and I bought a new phone. The new phone had nothing wrong with it other than when they activated it and put minutes on it which was $40 worth of minutes which should have been unlimited. It told me that I could not make a call because there was no network available. I've called the company multiple different times about the issue. I reset my phone multiple different times for the issue. I call the company again. They said that they were going to send me a box. I waited 3 weeks for them to send me a box then I called the company back. “No box came,” I said. They said there was never a box that I didn't qualify for a new phone.

Phone service itself is not terrible but there is NO CUSTOMER service, representatives do not speak English, any question gets transferred at least 4 times. The small print is a BIG PROBLEM and you can easily waste an entire day trying to solve a minor problem!!! This company shows NO thanks to a longtime customer with an excellent payment record... I HATE HATE HATE THIS COMPANY!!!

I've had NET10 for years and I am happy with my service. I tried different prepaid services before and had no luck till I tried NET10. So If you're thinking about getting a track phone, please do your research about what company works best in your area. You can ask around or do it the hard way like I did by trying different companies.

I have never had such an awful time with phone service in my life!!! Five replacement phones and none of them work. This one won't even charge!!! It took two weeks to even get the replacement and they won't replace the mobile data that I paid for. If you pay for the service you should at least be able to use the damn phone. I got a bogus tracking number and the ** even hung up on the post office guy when he called to get the real tracking number. I haven't been able to use the service since the sixth and I just got the replacement on the eighteenth. No service days replaced so I'm just out fourth bucks. ** NET10 I'm switching.

Net10 fraudulent plans are all bogus plans. The roll-over minutes are never rolled over but gets lost and their customer service employees hardly speaks English where you can hear their family members in the background. We have had no lucks with Net10 and I am certain they will go out of business very soon, most probably before the end of 2019. I wonder how they managed to stay in business and not get hit with a major lawsuit for fraudulent business practices. Net10, if any of you clowns "managers" are reading this, get an education and learn how not to steal from the consumers. I will be filing a formal complaint with the FBI as this is a serious business crime racketeering thousands of dollars from the bogus plans that do not work.

I don't even know where to begin with this company... I've never had such horrible customer service in my life! I bought an iPhone through their website, took it over a week to arrive, it arrives, I do what it says and it won't work, so I call Net10, I purchase $50 airtime card, and the guy tells me my service is fixed and should be good to go... GREAT... This was Friday night, So Saturday my phone starts saying "Could not activate cellular data network" so I call Net10 again, the lady didn't know what in the world she was talking about, acted like she connected me to someone else and the call was ended. Into Sunday... I talked to THREE different people and one of them acted like I was stupid and hung up the call!

Was treated like a no good person. They would not help my son who goes to college and called in several times they did not note the account, They cursed at my wife and used foul language on my son! They hung up on several occasions and did ZERO to help our son. The reason for my call is he was issued a credit of free service by Julian ** for all his bad service with Net10. Dropped calls, no internet at day after day. And was not receiving calls at all. Please buyers beware when an issue arises this company will not help you but hang up on you! I will be contacting the consumer fraud bureau or the attorney general about this scam company.

I purchased a prepaid airtime card to add to my reserve. My phone still had an entire month of minutes. But I figured at $25 when I had it and by the next due date make sure $25 more is added to reserve. Upon trying to add the $25 it kept declining. I contacted the company via chat after the phone conversation with net10's rep was fruitless. Take back to store I was told to do and get a refund. I did at the Net10's rep's request, but store declined.

Phone upgrade - So where to begin. I've been a customer of NET10 for around 4 years. Tired of ridiculous bills I decided to try prepaid service. After going through a few I settled with NET10. Can't complain about the price of service or cell coverage, I'm very pleased with both. The only bad part about them, in my opinion, is customer service. I don't have words to express the level of patheticness, if that's a word, that the so called customer service dept reaches. Who knows what country these people are actually in, Pakistan or India most likely, but no one is fooled by someone calling themselves Tim that only knows 3 words of the English language.

I bought a Net10 Hotspot to connect to the internet. It worked okay a little at first. The first two weeks, it doesn't work anymore. The device I use works somewhat but it will not connect to the internet. Don't waste your money on Net10's mobile hotspots. I have been constantly calling net10's tech support in India with no luck, they won't fix the problem or give me my money back. I bought 2 weeks of service and I have not been able to connect to the internet, not even once. All I can do is think to myself is, "What a piece of junk and what crappy service they provide."

NET10 is a crack of **. Their cellphones are piece of crap. It's like when I've tried to make calls people that I am trying to talk to can't understand me very well and when I've tried to send text messages I can't send them because it says that it's an error of some sort. The internet does not work right. It is very slow. I've tried to calling customer service to get them to send me a new cellphone free of charge. They say that they can't, it's their policy and I'm disabled to the point I can't work and I've been a loyal customer since I was in high school. They just take avenge of people to make a profit off people and it is not right. People like them should be shutdown completely and not be able to open another business at all. And the Google play store on their phones doesn't work that very well either. I won't recommend no one to them because of how they treat their customers.

Bought a replacement phone and activated online. I had to purchase a new plan for the new phone, and I selected the option to keep current phone number, but was assigned a new number. When I called the next day, I was expected to pay for yet another plan to keep my current number. I would avoid dealing with Net10, this, and all my dealings with them in the past have been frustrating and difficult.

Prior to purchasing my Net 10 phone I asked many questions of the rep. I purchased a "buy one" get one free bundle package. When phone arrived there was only one. Called and spoke with rep who told me I didn't buy the bundle package. After one and one half hours with him on the phone I asked him "are you going to give me my free phone or not". He replied "no". They use fraudulent practices to suck you in and then don't live up to their promises. Also talked to three reps regarding transferring old number to new phone. Various answers there also. Reps don't have a clue how to do anything with the phones they sell. I would NOT recommend this company to anyone.

I have had Net10 for many years due to financial hardship & I love them. I have never had a problem & if I needed help they were very understanding & kind on the phone. I recommend Net10 to anyone who needs a pay per minute plan.

I bought a Net10 phone and a pre-paid phone card. Got home, tried to activate my phone and the card was not compatible with the phone. I called Net10 customer service and was told there was nothing they could do and to take it back to the store where it was purchased (an authorized dealer). The store does not take back prepaid phone cards. So, I purchased a different Net10 prepaid phone card. Took it home, tried to activate it again, and the card was not compatible. So, this time I was on the phone for 57 minutes only to be told that there was nothing they could do and that the phone I purchased was only to be used with "unlimited" phone plans, but one would think they would have mentioned that the first time I spoke with them!

Great wireless service but horrific customer service. Bought - through the Net10 website - a 75, 2-line Family Plan card and transferred two lines over. I had an issue with the second line, so I called. Great customer service. They said, "No problem," and fixed me right up. Wireless service (based on my phones) is Verizon, so the service itself was great. After the first month I wanted to set-up an auto renewal account. Problem is I only saw single line options. Hmm, call in. Great customer service, They said, "No problem," and fixed me right up... or so I thought. I wanted the 2-line family plan for 72 (auto renew price), which offers 3GB data per line.

I bought a 30.00 prepaid card to refill the minutes on my husband's cell phone. The packaging on the card doesn't say anything about it being for a specific phone. They won't accept the pin to refill his phone, and won't give me any credit or refund, and customer service tells me there's "nothing they can do." That's ridiculous. They have my money and I have nothing. I'm reporting them to the BBB and the Attorney General's office.

This review is the 1st time in 53 years that I've taken the time to complain about service. I currently pay $50 monthly for talk, text & 5gb data. The payment is automatically taken off my credit card on the due date. Typically my plan would be $55, however by opting in to the auto payment program I receive a $5 discount. This month I used all of my data 10 days prior to the bill being due, so I wanted to purchase additional data, however I was told that they don't have that option available and that I would need to buy my plan 10 days early ($50). That sucked, but what do you do, so I decided to better my plan to 7gb instead of the 5gb for $65 per month. Now here is where customer service took away my sanity and turned me into a very angry, crazy person.

I've had Net10 about 8 years ago and didn't have any problems with their service. Internet was a little slow and customer service was pretty good from what I remember but overall I was very satisfied. Currently I have Verizon and I'm sick or paying over $100 for the same service I can get for half the price. Anyway, today I ported my number I've to Net10, not an easy process being that it's hard to understand the customer service reps because... they're not in the States!! They kind of have a "holier than thou" type of attitude! I'm talking to "Gina" and she asks me to hold on the line while she helps me with the porting, I say "ok", her response was in a pretty stuck-up, "I'm better than you" tone "I asked you to remain silent while I help you with this problem"... Whoa!! Get the stick out of your butt lady.

Purchased 65$ 7g high speed plan. 8 days into plan received notice that my 7G high speed allotment was used up. When I talked to the representative he said that there was a mistake and that it would be corrected. After being transferred to a different department the second rep told me that she had double checked and that I had used my 7Gs. She stated that the other representative wasn't correct showing that I only used 4.5 Gs. Mind you I had called two days earlier and the representative told me not to worry I only used 867Mb. So when I asked the representative to show me my usage of the 7Gs she stated that the tool used for that was down and they had a new tool that only told you when your data was gone. So with that being said, Net10 AT&T is fraudulent, ripoff, data thieves stealing from their loyal customers, that they really don't value at all.

I paid my daughter phone bill on Feb 25. On March 6 she gets a message saying her phone has been deactivated! I called the company. The man was rude, couldn't speak English so I had him to keep repeating his self. End of story they deactivated her phone for making a conference call 3 way calling telling me it's violated the rights. I told him that was the most stupidest ** I have ever heard in my life. Talking about a conference call interferes with other people. I am 41 yrs old and 3 way calling has been around since I was 12. Then he told me I had to go buy a new sims card and a new airtime card. No buddy. I think not. I wish I could give them a negative star!!

I am at a loss to describe how bad their customer service is. 3 months later - still waiting for my refund for a phone I bought and returned because it didn't work. 6 or 7 case numbers and twice as many reasons and several hours on the phone... Every time, they ask for a case number, then every time, they ask for everything that should be on the case. After a minimum of 1/2 hour going through standard tech services, eventually they forward you to the refund department and THREE TIMES their refund department confirmed that they have the phone (after you give them the tracking number they should have and the serial number for the returned phone, which they also should have... Shouldn't it be in the damn case by now?. Three times, they give me a different reason why the refund didn't process. First was time, next was wrong warehouse, next was I used the wrong air bill (they sent me the air bill to use!!!).

Every month I add time to my phone. I have done this for 4 years. Every once and a while there is a problem with the website and it is very frustrating. Tonight, I have spent the last 46 minutes trying to add 30 days of service to my phone and everything is a dead end. I only have a brief time at night to spend with my son before he goes to bed and I spent all of that time in frustrating loops on their website.

The first phone I had was Net10. I needed a prepaid phone and NOT a contract. Their phones were simple with 300 minutes. I got one and it was good. It activated and that jazz, I dreaded when I needed more time on the phone. You guessed it, 25 or 30 bucks a few months. I am buying more air time. I did that like Tracfone had, easy. I never used cs or a rep. Then things changed, few years later. You got a phone and needed air time as well. Another lousy 30 bucks. I thought, why am I doing this?!

NET10 saved me from the overpriced gurus who think they own the satellite "air space" (which were/are actually paid for by the taxpayers). My experience with one of these gurus was being overcharged for usage on a warranted defective product (their modem) and then being charged early termination for an unresolved issue because I was hospitalized for brain surgery and did not have access to pay the bill (June 2016 and again August 2016). They terminated within 30 days at the end of my original 2-year contract.

After being a loyal customer to this company they are now ripping me off! They tell me my credit card was declined SEVERAL times and do not activate my service! The customer service will not credit back my payments. PLUS I had to buy one of their stupid cards to get my phone back on! This company is FRAUDULENT and should be shut down!

I've had Net10 wireless going on about 3 years now, and ever since I had service with them it's been problems. Their service is really garbage but their plans are very cheap. Which is what kept me with them, but I constantly have problems with this company. My phone don't pick up in a lot of places. Including certain spots in my own house. I've had problems with my internet, and losing data that's not even been used due to me having my data turned off but somehow it still uses up data. I've asked about this, but of course it couldn't be explained as to why. Their customer service sucks. They can't tell you anything about anything. They act as if they have NOT a clue as to what you are saying. They talk in riddles around what your complaint is, and the problem you're having.

Bought a new NET phone for $10. I thought it was a good deal. I asked the person in the store to give me some time cards to put on the phone. I was happy. I got home. Tried to activate the phone. Called NET10, spent $50 on 2 $25 cards, called NET10 activate the phone. They took my numbers of the 2 $25 cards then told me it was the wrong cards. I went and returned the phone. The store would not take the 2 cards back because I scratched them off. Bought another phone at different store that would take the cards. No luck the cards were not good. Because they took the numbers off the cards and when I tried to activate the other phone the day before. Altogether they stoled my $50.

I found out about 3 weeks ago my mother's NET10 phone no longer had service. I called customer service & after troubleshooting the phone for 1-1/2 hrs was told her phone was outdated and it was shut off and she needed to have a new one. Not sure how she would have notified her of this since she has no email address. They offered a new LG phone for free but my mother is 83 and she was familiar w/ her flip phone - so I had to pay for the $30.00 flip phone!

I use NET10 all the time. It piggybacks T-Mobile's network. I bought a 60 dollar budget phone on Amazon. It worked just as well as my major carrier phone did. I use it and it works really well. I love it and it's dirt cheap. Plus if you need to use customer service, they are all terrible. But for what I need. It's great and super low priced. I am almost always in wifi range so I only need it to and from work. And it works. A+.

Net10 was the WORST customer service I EVER experienced. I had to call 9 times in 24 hours to get a phone number switched to another phone. It should take one phone call for about 5 minutes. I was on the phone every time for at LEAST 45 minutes. They couldn't answer anything I asked. Very vague answers. I was put on hold every time for 30 plus minutes and then hung up on. It took for me to call and totally lose my ** on them to get this phone number switched. Ridiculous, and I will NEVER go through them again. PLEASE EVERYONE DO NOT GET THIS COMPANY!!!

Ordered data for NET10vWireless for laptop. Paid for on MasterCard ($50 for 5g). The tech employee, Freddie, was one of the most rude people I've ever talked to. He refused to let me speak to his supervisor or give me the name of that person. I told him to cancel the order. Said he couldn't as it was a renewing order. I told the gal (Laurie) I did not wish a renewing contract. You cannot understand half of these people and they become very indignant. Freddie kept yelling at me because I could not find the Reset button on the NET10 wireless. He failed to tell me to take the back of the device. There was no reset button and he told me to remove the sim card. I did.

After 10+ years I've had it. TracFone and Net10 are one and the same. Customer service is laughable. Air time eaten up by people who either don't or refuse to understand what you need. Once I had my wasted air time restored. Support forum: Everything is taken "offline" so you never know if the asker had the same issue as you. Now I'm being spammed with texts threatening that my phone (with over a month of time remaining) won't work unless I get a new one. Nonsense. Plenty of people around here use "dumb" phones that work just fine. As another member stated, I don't want a computer; just a phone. I have a computer, and see no need to pack one in my pocket.

I've had problems with my SIM card that the network keeps locking it up. It's been the 3rd time in less than a month. They don't tell me why is happening. All they do is tell you "turn off and on your phone" that's it. And then they say "ooh you need a new SIM card." Today for the 3rd time it happened and the agent tells me "hey you need to update your zip code on the account." Umm I've had more than 3 phones in the last 2 years and I've activated and updated my address on file and they never once updated it? Agent tells me "this will fix your SIM card." "Ok I don't believe you but go ahead and do it." She does and as I guessed it, it didn't work. I get an email confirmation and the idiot changed my phone number without my authorization and without even telling me my new number, it also removed my autopay.

This is a crab service. They told me a different price from online. When I asking them to check, they let me hold on the phone for 20 mins. She still do not response my phone until I cannot wait. How come she work as a customer service without a service mind? So I try to refill my account online but what the F, the user interface is super poor. Look like they paid for a children to design the website for them. Totally Net10 is children is playing try to sell stuffs. I will close my account asap.

I hate their customer service. I'm sorry but I CAN'T UNDERSTAND ANY OF YOU! My daughter's data was failing every other day for a few months. I call in, they put me on hold as they magically do upgrades on their end in which they can never explain what has to be done. It sounds half the time as if they are dropping their ear pieces as they keep me on the phone for longer than acceptable for a "reputable" company. I believe that 30-45 minutes isn't good customer service practice and yet they can never tell me what is going on. When I finally had enough of this game and I asked for a supervisor, one couldn't be located and I stated on hold for another 30 min. I've had enough of this ridiculously unprofessional company.

I thought I found an affordable service not knowing am drowning in a deep pool of stress. I have used multiple network before and I thought Net10 will be the best among all but I got it wrong. And the simple question I asked the customer service lady's were, "do I necessarily have to go into my phone to off my cell data anytime am connected to my home WiFi?" They said yes. Seriously? I never heard of that before. I know anytime you are connected to a wifi your cell phone data shut down until you are away from your wifi before starting to work again, so must I recharge my data coverage twice a month? This don't make any sense to me, and also I have the 7GB high-speed data but within two weeks it's gone, and it says will drop to 2GB but that's a lie. It's never true because I can't do anything. It's totally off so am leaving Net10 by this Friday 12/09/2016 for a better service.

Bought a phone a couple months ago and it didn't work. After dealing with customer service for over a hour they told me they would have to send me a new sim card. After they already loaded my minutes from my prepaid card they assured me once the phone was activated I would still have my minutes and not lose them. Received card and called to activate and they told me I would have to minutes on card again that my other minutes expired. Why did they have me load a card in the first place. This company should be looked at. So they basically received money from the phone card and the phone purchase and I was not even able to use phone due to the phone not working in the first place!! Very Unhappy!!!

I have been with Net10 for over 2 years, as they were the least expensive, most reliable, and provided the nicest customer service of all budgets carriers I have tried in my life. Their customer service agents, including this man called Wildo have gone above and beyond for me. This past week I was having credit card issues, and my card was declined twice. I used a working credit card two days ago and apparently the transaction never even appeared at all... I thought I completed all the steps, as I add money on this phone on a month basis. I was in a hurry though. Of course, I was very shocked when I did not have phone service this morning.

Bought a replacement phone and so far it has taken about 1 month and still having trouble activating. I have been sent 3 new sim cards and awaiting 4th. What is supposed to take 2 days is taking over a week and still waiting. Have no idea if new one will work as the agents don't seem to know their job very well. Been a customer for many years and am really upset with them at this time. I am paying for service that I do not have.

I have been with Net10 wireless for many years. Well today I had a problem with my service and was calling to resolve it. The first person that I spoke with (Pedro) said that we could fix it. Someone had been making international calls with my #. He would transfer me over to loss prevention to report it. No problem. The next women that I spoke with was not nice. She was making accusations that I was lying about making the calls that she said I was talking too much when I was trying to explain myself and to shut up... I couldn't believe what I was hearing so then she transferred me back to Pedro. He said that he would fix the problem and that he needed to talk to his supervisor. I said no problem.

I bought a airtime card for my nephew. Spent 25 on the phone not knowing he needed 35 card. I asked if the could add the card and then I will pay by CREDIT Card and they told me take it back and exchange the card where I got it from. I asked why do I needed to do that and I should be able to pay the difference on my card. I was told that they do not have any way to put the card on his phone because it is not a flip phone or a old phone. It's not like I'm asking for FREE airtime minutes. The supervisor keep saying they DO NOT care if I was out 25 or more. They will not help anyone over there. So I got off the phone before the wrong person came out of me. SO Net10 WHAT HAPPENED TO CUSTOMER SERVICE, Net10 doesn't care about their customers anymore. All I asked was for Net10 to refund my $25.00 and make it right.

I contacted Net10 on sunday the 11th and told a lady that my phone had been stolen. But I had a backup phone and she told me that the sim card I had would not work and that they had to send me another sims card and that I would receive it on today (9/14/2016) by the end of the day and she gave to me a ticket number. So when 9/14/16 can I tried to use the ticket number to track the sims card and see when it would be arriving and it popped up a message for me to call custom service. And when I did at first the lady said that it was not showing anything and then when I told her I had a ticket number she quickly changed her mind and said that any orders done over the weekend do not get sent out until tuesday and that I would get it the next day 9/15/16.

I have had the same basic phone service with Net10 since 2004 and was satisfied with carryover phone/text pre-purchased minutes on my old-style Nokia 1600 candybar phone until I went to purchase additional minutes on 8/5/2016. I received a message on the Net10 web site while purchasing minutes that Net10 was "upgrading" their network in my area and my old-style phone would soon discontinue working. I was informed that Net10 would mail me a 3G phone to replace my old 2G phone and all I needed to do was take 1 or 2 very simple steps to transfer my existing account from my old phone to the replacement phone. Then, the nightmare began.

I live in Baton Rouge LA and we were recently hit with a devastating flood. People here lost everything. Roads were shut down due to the high flood water. People lost their homes, cars, and lives. During the process Net10 lost cellphone service and there was no way to pay by credit card nor was there a Net10 company open. They turn off their customers' phones due to bill not being paid. First you couldn't call in to pay it, the damn phones wouldn't work and second there was no place of business to go to. When I called and asked if they would credit their customers they flat out said no.

Upon looking at the Net10 reviews on this site, I was amazed by the one star reviews. I think the reason for this is primarily the lack of common sense portrayed by those users. After spending outrageous rates from a major provider, I went to Wal-Mart and purchased a great LG smartphone for $19.84 that indicated it was designed for Net 10. The great plan was just $40.00 per month for unlimited minutes, text, and data. They do not rollover, but who should complain when you get a bargain such as this!

I bought a Net10 $65.00 international calling card for myself. I was going to canada for a week. It does not work in canada... I usually buy the 40 card every month so I lost out on this 25.00. Net does not work in canada or mexico... Dont get Net10.

My phone will shut off or if I turn it off a SIM code comes on. I called don't I couldn't understand her name. That's not the point. All I asked how keep from that coming on. She said stop putting passwords in my phone. I told her I don't do that to my phone, in fact I tried to explain to her. She told me I was confusing her. I did get it fixed. I hung up on her. I would have said something I'd regret.

Air time that I had 4-27-2016 is 2377.50 minutes. I went Top up in around that date and I couldn't because you were updating the phones. The phone took about 6 weeks to get it. No phone for during that time. When I got the phone the person that could hardly speak English told me that those minutes would go on to the new one but it would take time because the were backlogged because of the changeover but it would show up on my phone. She said she didn't know when. Then my daughter called for me on the 20th of July but didn't have the serial number for my new phone because I had it with me at a appointment to transfer it over. My daughter was upset that they hadn't transfer it over long the time they were suppose to do it. So I called today and got the runaround. They told me they didn't have any minutes, they told me they had nothing to show that any minutes on the phone that I lost them when new phone was activated.

NET10 is discontinuing 2G phones. I have had my phone and my phone number for many years. When I went to add minutes to my phone, I was 2 days overdue. This has happened before but was never an issue. One call and I would be up again. This time they refused to reactivate the phone because they were phasing it out. So they sent me a new phone. When I activated that phone, they gave me another phone number. I called to restore my original and a barely intelligible agent, after considerable effort to understand each other, assured me that she had set it up so that the old number would restore to my new phone and that it should happen within 24 hours. It didn't. I waited a couple days.

Our service with Net10 progressively worsened over the past 2 years to the point where it was non-existent so we went to Best Buy two days ago to port the 2 numbers (that were numbers we had from AT&T 12 years earlier) and wanted to keep them. The sales person at Best Buy rolled her eyes because she knew it wasn't going to be pleasant given the horrible experiences they've encountered with the Net10's customer service. She warned us before she called them that it will probably be impossible because they try to keep your numbers.

My husband and I went to Net10. I have 5g service card. I'm lucky if I get 2g. Videos break up and that circle just keeps going. If I use Google it takes forever. We are both taking our phones back. Also my daughter and son in law are taking theirs back. I used to have Net10 and it was great.

What a lousy way to spend a Saturday afternoon when I'm busy and now losing work over this stupid situation. Have had this number for 8 years. Every month added 300 plus minutes for 8 long years. Sometimes added even more minutes when they had a special. Had over 13000 minutes stored up on my account. They send me a replacement phone, and when everything was transferred I got a third of my minutes. Basically got ripped off out of 9000 minutes. Tried calling and got passed around to some strange people that sounded like they were in Asia or Canada, not sure where. Hard to understand who I was talking to.

We purchased a $75 Net10 cell phone specifically because it is advertised as "no contract" since we only need it from about July-November. Apparently, if you don't buy their service EVERY MONTH they will automatically disable your sim card, rendering the phone inoperable until it's replaced, without even the courtesy of sending you a notification email. Turns out you can't just buy time when you need it. Looks like they figured out a sneaky way around that "No contract" claim! Look forward to an offshore rep telling you about how the "system" won't let them reactivate your sim card.

The customer service I received from Net10 absolutely sucked. After waiting on hold for about 20 minutes to activate my new phone, I dealt with a totally flippant disinterested individual. He failed to successfully transfer my minutes and service days, and when I pointed this out to him his words were, "Even the U.S. government makes mistakes. What are you worried about? "The next 10 minutes were spent listening to him talk to his co-workers in his native language, while occasionally telling me to be patient. Finally I hung up and called back, when I was met with a similarly incompetent individual who not only didn't fix the problem, but made it worse. I would not recommend Net10 to anyone, ever. This is just the latest problem I've encountered in 5 years of dealing with this company. Buyer beware.

I started with Net10 about four years ago. For two years, things went fairly well, although it was difficult to understand the customer service and support people. I called them on a free-long-distance phone and stopped calling them on my cell because of the wait which I think is to just burn up minutes. The last two years have been pure hell, I started getting Net10 advertising and they charged me minutes for it. Sporadically I would get messages that the phone could be used only for emergency calls, usually after I just paid them.

Last month I bought a new phone & updated my Net10 service; I have been a customer for over 2yrs without ever having the need to contact net10 in the past. However on May 20, 2016 my phone would not turn on, after contacting both the store it was purchased at & the manufacturer it was brought to my attention that net10 was required to fix/replace it if necessary. I was told by the representative at Net10 that once my phone was received that my replacement phone would be sent out; Net10 received my phone on 5/24; my new phone should have been processed immediately & shipped so I would receive it on 5/28.

I buy $50 plan. They say unlimited. It's not unlimited - only lasts maybe two weeks. Service horrible. I have an Android phone and they cheat you out of internet. This is worst phone service I've ever had. Don't recommend this to anyone.

No problems for the last 10 years with same number. I was sent a message that they were upgrading from 3G to 6G service. They sent me a new phone for FREE. I activated it and created a new account on March 17th. I was able to keep my number and transfer minutes, even though they changed most of them to service days. I did not complain. Of course I had to hand enter all my numbers again. I have since added minutes with no problem up until May 25 when my phone went dead. I spent 4 hours total talking to techies who are rude and indifferent and chat. I came to find out that they have "no record" of activating my new phone and have given away my number that became available because they shut off my old phone that was no longer in use, accusing me of not switching to their 6G network.

Like for others here, Net10 has defrauded me of minutes. I have used Net10 for years successfully. But since late last year they have taken my money through a credit card account and not updated my minutes as seen on the phone. I have twice contacted their customer service without satisfaction. I feel I have no other recourse but to turn this over to the government authorities as fraud. I don't know what Order Number you ask for. I am entering a tel #. I have no receipt now.

Using Net10 for years with "candy bar" phone, no problems. Purchased Alcatel OneTouch package with Net10 and for two weeks have had no incoming calls. They all go directly to voicemail. Net10 customer service puts you on hold for 30 minutes or more and then they cannot understand what you are saying. They say the service is fixed. We hang up, and again, goes directly to voicemail. Best time to reach customer service is at 8AM sharp. We have no cell service at our residence and that is okay, but they INSIST you have the problem phone in your hand when you report the problem (when the problem is the service, not the phone). Have to drive 20 miles +- for service. They say the phone is fixed, hang up, and again, directly to voicemail. Way too much of a frustration to be worth their service on a "Smartphone". Service is fine on a "candy bar" phone.

I paid for two months of service. Only received 1. On April 2 I paid for service pin plan card of $40 dollars. I ended up purchasing a refurbished phone online with that purchase I had to pay for and additional $40 plan. I ended up getting the phone with the pin and activated it. The representatives told me that would be rolled over until the 2 of June. My service ended May 4. I call the representative, refused to help me. I spoke to a supervisor Ephel, refused to give me her last name and her supervisor's name. Her number ** and I've been on hold now about 1 and a half.

I had an old Net10 phone. I had over 1700 minutes on it. The phone was cracked and you could hardly see the face, so I bought a new net10 phone and transferred my information to my new phone. I got to keep my same phone number but they only gave me 300 minutes. What a crock.

We used Net10 for years with no issues. Just recently my phone and my daughter's phone was doubled charged for the auto refill service. My other daughter's service was declined using the same card. So they double charged my phone and my daughter's phone for one month and didn't charge the same card for my other daughter's phone. The card has sufficient funds or else all the charges would decline for the extra 100 dollars they charged me.

Purchased a phone at Sears they claimed would work on all Net10 wireless plans. When I tried to activate with the plan which I was currently using was told I needed to upgrade my plan to a higher costing one. Tried to change companies taking the new phone and found out that Net10 had locked it. Asked that they unlock it so that I could get service from a company that really wanted to service my needs, and was told that I needed to have the phone active for one year before I could use it with any other provider. They don't want to service their customers and they want to make sure they make every effort to hinder getting a provider who will.

I purchased a cheap flip phone from Net10 Wireless that said it was equipped with data, so I bought a Net10 wireless phone card with unlimited text, talk, and data to go with it for $35.00. I have only a few days left on my 30 day service plan and I have never been able to use the data at all. I have called over and over for weeks but no one could help me, or I would get lied to, or hung up on. Each one would put me through the same junk only to end up the same. No data service.

Well, my experience with Net10 was extremely bad. If I would have got some time, I would have filed a court case against Net10. Well, I was a T-Mobile customer for 4 years. In August 2015, I moved to Madison, South Dakota. Here T-mobile signals were bad and most of them they were using ATT towers. Internet was the major issue because there were no T-Mobile towers. My roommate here told me about Net10, I February 2016, I transferred my number to Net10. The number got transferred after talking to a representative for an hour. After that, I was able to make calls, but there was no Internet. I called the customer support again and they told me that they have to send me a new sim card, and I sent me a new sim card. I called technical support again and tried to activate the new sim card. But they tried everything but were unable to activate my sim card. And told me that they have to send me a new card due to some error in the system.

I have Net10 home phone service. When I purchased this system it was sold as a pay as you go... Buy the airtime card in store and enter pin online. Within a couple of months, airtime cards were no longer available in stores. Airtime had to be purchased online via credit card... Not happy about that. Then problem after problem trying enter the payment info because Net10 seems a bit inept with maintaining their website. Each month is a minimum of 4-6 hours wasted trying to enter payment info. This company has no customer service. The few and I do mean few times that I could actually speak with someone, they are rude, and have no interest in understanding the problem let alone fixing it. Chat help is ridiculous. Text help isn't actually for help. Alleged phone help is not existent. Limited hours with unknowledgeable and very rude staff. Warning... Do not waste your time or money with this company.

On Friday I placed PIN card for $25.00 on my phone. I am still waiting for my minutes to post. Every time I call I go through the steps and nothing happens. In days they are working on my ticket call back in 25 minutes if I do not get. I can never get a live person. I want my minutes or my $25.00. After this I will look at other options.

Net10 is by far the worst company I dealt with. I got a $25 card that says data calls and text and can't use it because it's not enough money. So I try to pay the ten dollars difference with a card and couldn't do it and can't return the card to the store or Net10 will not refund it. So pretty much I am stuck with a card I can not use.

I tried to upgrade my phone to one that Net10 offered me. I paid for the new phone and activated it. The phone stopped working 2 days later. I was on an auto-refill plan and I received an email that I was going to be billed for the next month. The new phone kept asking me to put in my credit card number which did not make sense. I went to the website because neither my old or new phone was working at this point and I could not call Net10 to get help. I changed back to my old phone seeing that the new one was not working. My phone number was different. I called the company and they told me to wait 29 days then pay for the new phone and then try to switch my original phone number back to my old phone. Their website caused these problems.

They stopped giving me minutes in October but continued to deduct payment through January. When I requested my refund I was told it would take 3 business days. That was 12 days ago. Calling back check on my refund, I was placed on hold 45 and 48 minutes and disconnected both times. This is the worst phone company on the planet. They would auto deduct pay but don't add minutes. It's amazing they stay in business. I will be glad to be rid of them.

I'm a new (and soon to be former) Net10 Customer. I needed to add airtime. I bought the Net10 750 minute plan from Walmart. As promised, the pin for adding airtime showed up in my email a short time later. I went to the Net10 website, entered the pin, then received a message basically stating I can not use these Net10 minutes with this Net10 phone. I talked to Net10, they said they were sorry.

I bought the Galaxy prime. I called customer service to have my number and service transferred to the new phone. Right away the man told me to go do it online. I said I needed help. He then told me net10 did not have cell coverage in my area. I said that was odd considering I was calling with my net10 phone at that moment. He then said my new phone wasn't a net10 phone. I told him I just pulled it out of the net10 box and I was sure best buy didn't make a habit of stuffing the wrong phones in net10 boxes. He repeatedly told me to wait 3 mins... 4xs! Then said he was transferring me to management... THEN HE HUNG UP! I called back and got a young women. She said there was towers in my area but their system was not allowing her to connect the phone. She said she was writing a ticket and to call back in 24 hours to have it connected.

Purchased a phone and plan on Dec 30, 2015. Phone does not work in my area and I have called to return the phone for one that will work in my area. I have called, so far, for 2 weeks, and transferred to 18 different people. Last person said they would send me a "ticket" to return the phone. It would be here in 2 days. Still have not seen "ticket" or any word after several phone calls and emails.

They deactivated my phone and reported it lost and stolen and then denied it and kept shutting down my phone then my phone was damaged and they wouldn't even send a replacement phone. All they sent me was a new battery and they also made me wait 72 hours for my phone to be reactivated.

Don't ever deal with this company. I have never encountered a more inept customer service and I had the displeasure of trying to deal with them at least 3 times. I made the mistake of auto-enrolling because I would get a monthly discount of $46.37 for "Unlimited 30-Day Monthly Plan". On January 4th, they charge me $54.54 + $10.91 (for long distance which I didn't want). I call and they said they would "fix" it. On January 11th, I check my bank account and I see 3 debits from my checking account for $54.54!

I was running low on cash so I bought 2 $25 refill cards for my wife and I. After numerous attempts I found out that they were only good for Net10 phones ONLY. Problem was, Walgreen couldn't refund them and neither would Net10. They basically said: "Unless you buy one of our phones those cards are useless." UNBELIEVABLE!!! I'm looking into a possible lawsuit due to their false advertising. Every single card looks the same, except the $35 and up work on all phones, not the $25.00 - I also plan on raising hell on them for stealing. I'm positive many others have had this very issue. Damn thieves!!!

Have been Net10's satisfied customer since the 1990s, a prepaid card with no contract, it had carryover and no strings attached. It was a good deal until the last few years. But over the last year, they've started dropping calls and are rude when I ask to have those minutes reinstated. It's only a few lousy minutes, but you wouldn't believe how hostile they are. They now refuse to reimburse me for dropped calls. At first they say they can't reimburse, but if I persist and call back over and over (and over), for at least two hours, I find someone who can and will do it... all to get back less than a dollar in minutes. They don't know their jobs, and have become increasingly rude and even nasty. I think they are being told to act like the dragon in the moat and not let customers escalate. I have, as of last night, gotten four expensive scam texts from India or another foreign country, each ten pages long, at twenty cents per page: ten pages of hashtags.

Their customer service sucks. They are very disrespectful and really rude. When trying to fix my service they tell me that I am not having any issues with my phone at all and that I am wrong when I am the one who is dealing with the phone in my hand and not them. And when I asked to talk to a supervisor they told me no more than once for no reason. Then they would hang up on me when I would try to explain my situation. Then they would send me a new sim card that doesn't even work for the service that I have and then would tell me it's my fault it doesn't work.

I used the pay by internet and ordered a monthly amount. They charged me 2 times. They could not see that they charged 2 times for same phone number. They did not even give me 2 months service. They said they did charge 2 times but would only refund me if I knew my elementary school. I told her and she said NO. Ahh hello, I live across the street from my elementary school and have for 40 years. When I told her this she said I was breaking up on her using their service. My phone has I remind you. She continued to say this until she hung up. Some idiot from a different country no doubt by her accent and name "Lulu Bell" employee # **. She claims she was a manager of refunds but acts like she's a Chinese hooker. I have called my bank to press charges on them for this BS. Maybe these idiots can hire someone with some brains instead of ass!!! DOUBLE CHARGER.

Our daughter is handicapped and we transferred our Net10 phone to here a couple of years ago. Daughter moved from Little River, SC to Calabash, NC. A distance of two miles. When she got to Calabash she discovered her non-smart pay as you go minute plan Net10 phone would not work. We contacted Net10. They determined she needed a new SIM card and sent it. The following week, we received the new SIM card and tried to activate it. It would not work, we still had no service in Calabash. Called Net10. They said, "Sorry, wrong SIM Card. We will send you a new one." A week later we got the new SIM card and tried to activate it. Still no service. Called Net10. "Sorry, your phone is not supported by the system servicing Calabash. We will have to send you a new phone." Even though our phone was out of warranty, Net10 said the problem was theirs not ours so the replacement phone would be supplied at no charge.

Data is being eaten away too fast. Sooner you load you go to data usage 250 MB already. Fix it!

After purchasing 2 phones and 2 30-day monthly plan cards I couldn't get the phones to activate so I called customer service and got switched over to a supervisor named Christian... He was very condescending and rude, told me basically not his problem take it back to the store, and hung up on me after asking another question.

Purchased a Net10 phone & 90 days of service. After 2 weeks of trying out the phone to test coverage I decided to port my number over. For 10 days now I've been calling and chatting with the Net10 Tech Support to get the number ported over. It has not happened yet and now after reading the reviews at this site I'm scared. I fear that they will lose my number and who knows what else. The whole affair has been maddening. I only hope once this is straight I'll be able to successfully port my number away to an honest and reliable provider.

Paid to have my current phone plan switched to an iPhone my friend gave me. For some reason they were having trouble switching it. Ended up changing phone companies. Tried to switch my new plan to the iPhone but Net 10 has it locked and will not release it. How can they lock a phone I didn't buy from them? Plus they never got it to work. Will never do business with them again.

My wife and I were relocating from Canada to the US and needed to get some American numbers asap so we could get setup with basic things along with give out the number as our form of contact as we ended our Canadian company (Rogers) when we left to avoid additional charges. When we crossed the border at Detroit we stopped at a Walmart and bought the Net10 wireless pay as you go sims with 1gig of data and was assured we can use the sim when we go to a permanent plan either with Net10 or another carrier. So within 3 days that 1gig was down to only 200mb. This is not the first time, I have used one of these pay as you go cards, so I always reset my data whenever starting one.

Bought two Net10 prepaid phones at a store in town. Went home to activate one said the SIM card would not work in this area. Note same town as pitched in. Tried to activate second phone same deal. Garbage. Well not recommended to anyone.

I purchased an airtime card for $25.00 to find out that I can't apply it to my phone. I also am not able ro return it for a refund. So basically I am out $25.00. I contacted their customer service and they told me there is nothing they can do to help me. I am so so disappointed with this company and the horrible customer service. I advise to others to please do not use Net10. They are stealing money from hardworking people!

I haven't been a Net10 customer for very long, but I chose Net10 because a friend was selling her phone and my son really needed one. What attracted me to the prepaid option was the fact that my ex-husband and I have separate phone accounts and since my son really needed a phone so we can keep in touch or communicate on a daily basis, it made sense to go prepaid so that my ex-husband and I could alternate payments and it would be fair. For a few months, we purchased the $40 unlimited plan not knowing this was the only plan compatible with the phone. This month, I'm low on cash and I noticed my son doesn't even use the unlimited talk/text/data. We barely text each other and only call when we are running late to pick him up from school, or for a five minute chat before bedtime.

Apparently you can't use a $25/30 day refill card if you have always had unlimited. So I called Customer Service & they tell me that the store can void it. Walmart stated that they don't even know why they told me that & they could not. The important part that I want to convey is the Net10 knowingly is stealing your money. They couldn't just transfer that $25 into my account - the customer service person stated that the "tool to do that is no longer on their computers". Yes, that is a direct quote. Gee, I wonder why. They are absolutely quite aware of what they are doing. That & although the card states non-refundable but it does not state non-transferrable. Net10 is Net10. I am not requesting a refund. I am requesting them to transfer. They already made the sale - they could care less.

I had a Net10 phone just over a year, quit working, called them 3 weeks ago and after 2 hours got it working. Fast forward to today, phone quit, bought a new one Net10, went to transfer service from old to new. Doesn’t work. Called Net10 customer service twice, was told they were switching carriers for me. I just told them I wanted my service switched from one phone to new phone, was told it will take up two days! I have transferred phones before with them and it only took minutes, not 2 days. Here I am no phone, no luck, out bucks. Tired of talking to hard to understand workers, no prejudice, just need to speak to an American. No help at all. Would not recommend Net10 to anyone! Now have to spend more $ on a new service.

My experience with Net10 has been nothing but horrible. I have an iphone 5, not that this should relate to the issue. Anyway, it started off great. I live in the middle of nowhere, and for the first time ever, I had LTE signal. It was great. Then my 3GB of high speed data was gone within just about a week in a half, which made absolutely no sense to me. I was hardly on my phone at all, and when I was, I was on wifi. For the rest of the month I was on slow data, using the dreadful 3G. Once it came time for my data to reset, it didn't. My LTE never returned, and I've been struggling to find service with either one bar of 3G or 2/3 bars of 'E' and occasionally I'll see 'GPRS' where my LTE should be. It's been almost 6 months, and nothing has improved. I have seen LTE once, when I was traveling with my family, OUT OF STATE. If that's not frustrating, then I don't know what else is. Having to travel out of state, just for signal? No thank you.

Just got my BYOP phone for Net10 and when I go purchased a pin card… Guess what, I couldn't use it. Now I'm stuck with no phone and out 30 bucks, oh did I mention my last 30 dollars. Call customer service, all they can tell me is to buy another service card. They could at least fund your account once just because they don't explain everything you need to know. I'm done with Net10.

I activated my phone on 9-23-15. On 9-24-15 phone was working just fine. On 9-25-15 phone service not working, called Net10 for tech support. They tried to reactive, did not work. He told me that to reactive my service he would have to give me a new phone number. What? No I want my number, he said my number was lost - are you kidding me. I ask for a manager. After a long wait, he said he could get my number back but it would take 10 business days. No phone for 10 days. Do not use Net10. As soon as I get my number back I am gone. Had 1 day service, and then this.

THE SPECIFICATIONS AND GUIDELINES ARE NOT CLEARLY WRITTEN ON THE CARDS as to what prepaid plan goes with what phone you may have and it may say unlimited on the card in another context as I saw and thought it was an unlimited card for my phone, but in turn it is not and now am out 30.00 American dollars for relying on a company that likes to use wording to the untrained eye or someone who may not be reading the fine details of the mixed wording on the face of the cards. I do not suggest the investment of this company due to the fact you need to study everything to the point you would be able to work professionally for this company by the time you are finished. You will be ripping yourself off by not doing your homework here.

I bought a Net10 phone and a Net10 minutes card together. The rep said my minutes were not compatible with my phone and told me no refund or exchange is possible for the wrong minutes. He proceeded to sell me "the right kind of minutes." My phone has not even activated yet and I hate this company. DON'T BUY FROM Net10!

I called Net10 to get an unlock code for my old cellphone. My husband and I have used Net10 since 2012. The past few months the service has been terrible. We're never able to make or receive calls. We have tried several different models of Net10 phones but it did not help. I have decided to change service and asked that my phone be unlocked. They told me that I had to call Loss Prevention. Okay, so this morning I call Loss Prevention and they tell me that my phone was activated in 2012 and the law didn't change until 2014, therefore, they were refusing to unlock it. I then asked to unlock one of the other phones that we tried to use. His answer to that was that the phone wasn't active for 12 months.

Today I stopped by a local 7-11 to get a cell phone. Bought a $50 phone and a $35 card. Called the 1-800 number and all I got was a recording and then it hangs up. Went to the Net10 website to activate the phone but when I put in the card pin number, it tells me the phone does not accept the card. Pretty horrible experience. Enough for me to take the phone and card back to the store. Of course I couldn't get a refund. I will never use Net10 and will advise everyone I know to stay clear of this company. I pisses me off that this company is allowed to rip people off like this... Terrible.

I have had my Net10 phone for almost 2 years and my phone doesn't use sim cards and now all of a sudden it's saying, "No service, need a sim card" when there isn't even a sim card slot. I see this company is getting some really bad reviews and if my problem isn't fixed soon, I'm changing carriers and that doesn't even make sense.

I should have heeded their low rating, a decent phone company...if you can tolerate their t-e-r-r-i-b-l-e customer no-service a few years back. A month ago I contacted NET10 to get a phone message history due to a police matter. They responded with an attachment/sworn statement & direction where to send. I followed the instructions to a T.

I have had more than one run-in with Net10 customer service. First, when I wanted to use my own phone, I was told that it was not possible. I did my own research, and found that my phone was perfectly compatible, bought my SIM card, installed it, and activated my service on-line. It work flawlessly, in spite of the insistence on behalf of the customer service people. Next, two months later, I requested that my contract be put in auto-pay, so I could receive the discount. I was told this was accomplished... it wasn't. My phone stopped working while I was on a business trip. I recharged it. Third, the Net10 app for the iPhone lists a customer service number that is not for Net10. You call, and they put you on "eternal hold".

Net10 is stating that we must make 12 months worth of payments before they will unlock the phone. I wanted an upgrade and bought a newer Net10 model, activated the new phone, move my phone number over to the new phone then requested an unlock of the older phone. They said "No" - that I had not have that phone for 12 months. So here I bought a new Net10 phone - was keeping the account active and they will not unlock the older phone. They state that I have to activate the older phone with a new phone and keep it open till the 12 months has run out. They want me to make payments on 2 Net10 phones. I looked in their requirements for unlocking and it does state the handset must be active for 12 months, but I was moving the account from one Net10 phone to another - that does not count. Now I have a phone that had it been any other carrier I could of gotten unlocked and sold or given away. Not happy with Net10.

I have been a Net10 customer (2 phones) for over 4 yrs. From the start my auto pay date has been the 3rd of each mo. Today I received notice from my bank of an NSF charge. Upon review, I learn it's due to a Net10 billing that was sent thru YESTERDAY 9/1/2015. When I called Net 10, I'm told that my service is a 30 day service and that they have been using the same procedure for years. I'm like, "NO, I've gone back for past 6 months and the bill has NEVER come out before the 3rd of each month for at least that length of time."

I paid to have my phone reactivated and my money went to someone else's phone. I call to have it fixed and their response is "we have no record you have paid anything." I tell them I have my statement showing I was charged and they still don't care. Then they tell me they can fix it but I have to change my phone number, which is not happening. I finally get someone to refund my money after yelling and screaming for about 45 minutes. Now they have processed my refund, they do not need any more information from me but I am not allowed to hang up. If I hang up the phone they say I will not get my money back.

Net10 customer service department really needs to be careful of how they talk to people. Here was my issue. Got my kids' phones for their birthdays. Activated the phones a month ago. Went to register both online, did one no problem. Get to the second phone and of course I would have issues. According to their system the phone serial # and phone # don't match up. But his phone, when you go to setting, says otherwise. But because their system says it wrong information and because I don't have the phone, little miss customer service girl wants to say I'm a liar. Contact someone to find the problem. Get disconnected from the first one and then I get another one.