NET10 Wireless Reviews

They made me to upgrade a nice basic phone which had about $150 on it; all this minutes ($$$) just gone because of the monthly plan I had to buy. No credit for the wasted money despite hours listening to "Your call is important to us".

During the last 4 days, I have been unable to place any calls. All calls begin ringing, and then they are redirected to a service number. Thus, the phone and phone line work as I am talking to consumer service using my phone. After at least 10 conversations with consumer service, providing the same info each time (name, number, problem, etc.), speaking with 3 managers and applying the same "solution" 4 times... I gave up. I had to switch to a problem I could solve by changing phone companies. There was nothing Net10 could do until I purchased a new phone (which they were happy to help me purchase from their website). I could not place calls, yet I could receive calls. I cannot access voicemail - even the ones with emergency information.

I have not had service for 3 days. I have called multiple times and was told I did have service or the problem was fixed. Still no service. So, desperation made me buy a card to add minutes. Then I'm told the NET10 card is not compatible with my phone! I have begged and pleaded for help and it's always ..turn my phone off for 20 seconds and turn back on. I've been doing this jumping thru hoops for 3 days STILL NO SERVICE! This is outrageous. WHAT AM I SUPPOSE TO DO NEXT? I'm a long time customer and they have no concern that I am without phone service. This company should not be allowed to do business in this country!

I was a Net 10 customer for 9 years. They were ok as long as everything was running smoothly. Getting in touch with customer service is difficult should a problem need attention. I was on auto pay for my phone. I purchased a new phone with another carrier and cancelled service. The same day, as I was changing over service, I was debited for a month's service, nearly $50. They would not refund the money. Bad Policy folks.

Tried to transfer acct. to new phone. After hour and a half over two days with three techs I was told it would take 15-20 minutes. Nope. Called several times during day and robot said it would take several HOURS. Day later went back on chat. Tech tells me transfer cannot be effected because of phone incompatibility. They could not have told me this when I requested transfer?! Meanwhile old phone no longer works. Just a bunch of bozos.

I have been an Active Net 10 Customer since my 1st Cell Phone over 10 years so far, in the last week or so I have not been able to send or receive pictures or access my Browser. Net 10 Customer service is sad and worthless. It appears I must buy a new phone buy a new Data Plan. I have had same service as of day one but things changed without letting me know something first. After my Minutes are finished/used up I am going to another Provider and Phone. No Loyalty with these Net 10 Pirates, They could Care less about their Customers.

Ordered a new phone + plan from them almost 3 weeks ago, which was supposed to be sent with 2-day shipping, but received nothing. Now this was not their fault since mailing was up to the shipping company, but after talking to 7-8 different people over the past 3 weeks for a total on-air time of many hours, and not being able to get a refund, it has become a nightmare. I cannot sign up for a new plan or purchase a new phone from any other company until I get back the refund I paid to Net10.

I've had NET10 and their LG phones for 10 years with great service. I was notified in August that I had to buy a new phone as they were migrating to a new system. I Bought a new Samsung Galaxy A10e from NET10 with their required 24 month plan. The phone will let me call out, but the touch screen will not let me answer incoming calls. I have to go to missed calls and return calls. I've talked to over a dozen tech reps and senior reps with the only result, that they want me to buy a second new phone and send the first back for them to check. They provide no warranty on the new phones they sell. If you need to buy a new phone buy it somewhere else and save the headache of dealing with NET10 NON Support.

I have had this service in different phones not only mine years. No discounts, no nothing and I pay high dollar cards. I am looking for better. $65 and you think it be fast service and not slow speed. Not Happy and with this virus the cards raise? Looking for better places. Now $70 cards really??

If you're looking for a phone service please do not waste your time with this company! Their customer service is terrible. I have been with this company for close to 10 years mainly because it was affordable and the only service that would work in my rural area. However they have not once offered me a discount on service or even acknowledge me as a loyal customer for this long. Whenever I have an issue it takes a large amount of patience to just deal with their representative which are never easy to comprehend. This company is definitely only looking for profit not to please its customer's. I will be contacting the Better Business Bureau.

The speed of the data when not on wifi is absolutely terrible. I did a speed test. The results for the download speed is 0.06Mps. When I am not on wifi, I can not even get internet at all. Net10 is a bad company in my opinion. Back in the day, dial up internet over a land line phone was a lot better than net10. I would give 0 stars if I was able to. The service is very bad and the phones they sell are absolutely junk. The CPU on the phone over heats as well. Net10 should be ashamed of having terrible data speeds, phones that are junk, etc. Come on net10, get with the program. I am considering switching companies and would not recommend Net10 to anyone.

I have been a Net10 customer since 2006, and I have NEVER had any problems until this year. I have an older phone, a Nokia 1100. All I wanted was the ability to make and receive calls and text. Over the years, I have purchased additional minutes every other month, either with a phone card or through the Net10 website. As I said - NEVER had a problem until this year. I purchased minutes three times this year, the most recent was today (6-6-20).

Avoid this company like the plague. I've been a customer since 2011. The service USED to be reliable until 2020. Now, I have very frequent service interruptions for no reason whatsoever. In the beginning, it would happened overnight. I would wake up in the morning and SOMETHING would always be off. Phone Service. Internet. Voicemail. Texting. Every month, I would have some kind of outage. Sometimes 2 or 3 times in the same month.

Had good service until I tried to switch and keep my same number. I switched to Att and kept my same number. Now Net10 will not end my service and allow me to keep my number. I have called and keep get transferred From person to person and no one seems to be able to correct this issue.

Over the past 5 years I have been using Net10. I buy a fairly cheap phone and use Net 10's BYOP plan. The cell phone coverage is very good and I have never had a problem with anything. Idk why more people don't use Net10. It's so cheap, no contract, and awesome cell coverage.

I don't know where to begin. The incompetence of this company needs to be exposed on YouTube because not enough people read this. This company keeps turning off my phone and I have to spend 5 hours minimum each time to get it back on. It's happened 6 times in the since last fall. I have complained to corporate office in Miami, spent an hour explaining their broken promises and poor service.

Well I've been a dedicated customer of Net10 for some time now and I've never been happy with their service, especially their low amount of data they give, but I was considering a different company like Metro because they offer unlimited data for less while Net10 only offers a measly 8 or 10 gigs. Well I decided to give them a chance to see if they have a heart. I figured other companies are being kind during this coronavirus so maybe they will be too. I get paid my social security on May 1. 2 days after my service ends. I simply asked to get an extension for 2 days. Well, no of course. Even manager said no. Of course I said I would not only quit service but also badmouth them. So here I am. They suck and I am no longer a customer. I suggest no one ever get their overpriced ** service. End. Ty.

My cell phone had become deactivated somehow and I called the customer service line at Net10. It was escalated twice over 8 days and it was finally restored by a gentleman named Rudolpho. It was very inconvenient not having service for a week, but I was happy it was taken care of, finally!!!

I purchased a hot spot and 2.5 GB of data for 40.59 on March 4th. I received it a couple of days later, I could not activate the hot spot or use it so I went to FEDEX and since there was no return label I paid FEDEX 14.99 to ship it back, they received it back march 12th. I heard nothing from them after so I went online chat at Net 10 and gave them the information and I took a photo of the conversation where they said it could take 3-5 business days or 30 days for my refund. I was left in the dark with them, I will never purchase from net 10 or Trackphone ever again.

I have been on auto pay with Net10 for the past years for a phone for my disabled brother. The other day he had to walk 5 miles to my house to tell me his phone doesnt work. I looked at the account online, it said the phone (original phone purchased through net10) was no longer compatible. I checked my bank account. They still took the monthly fee out the day prior to discontinuing service. I ordered a new phone. I had to call to activate the phone. 30+ minutes on the phone with a foreign c/s dept and they activated the phone with a new number. Did I mention the phone is for my disabled brother, it's a developmental disability. A new number would be very difficult to him to learn.

Net 10 wins the award for dumbest customer service ever! I spent days and hours trying to fix my caller ID and network error. Each time they give another dumb reason why it doesn't work. Even the managers are stupid. They don't understand and they have no idea what they are talking about. Do not use them. It's worth the extra bucks to use Verizon.

I think the price point of 35.00 unlimited is a great price for service, I just wish that my range of service was better and the customer service was a lot more personable. I like being able to purchase the phones I like and not paying $100.00 for a phone bill. That's just crazy!!

Worthless, switching carriers. Net10 is garbage. FedEx is garbage. Combined they're AMAZINGLY inept. After 4 "attempts" (there was someone home for each and every time they claim they were there and not once did the doorbell ring or knock, even my dogs didn't alert there was someone near the house let alone the door) to deliver a $16 PHONE THAT FOR WHATEVER REASON REQUIRED A SIGNATURE PER NET10, they sent the standard "10 days to pick up" letter. I go to pick the phone up for my grandmother and net10 has already requested it be returned to them.

The Net 10 phone I have had for a very long time. When I first got it, it was more of a replacement for one of the older models which the company had sent to me for free. The phones overall have a good range of cost per service. You can pick from the cheapest is about 25 dollars a month. Usually that has worked well however I seem to have noticed that sometimes the life of the batteries doesn't last as long as it should and seems to need more charging more often.

It took me three attempts to try to work with Net10 Cellular before I realized I was dealing with a unfair company. On three different occasions with three different plans and phones (all within my family), Net10 took our stored minutes away and claimed that they saw no evidence of us having the minutes. What is so unfortunate is the last time this happened, I worked with a customer service rep (Rally) who confirmed to me that the minutes had been unintentionally taken back by the company (he claimed a technical glitch). Rally told me to call Net10 back after 24 hours and talk to Technical Support, which I did. The new person (Rollyn) claimed that there was no record by Rally of missing minutes and nowhere on my customer profile that I had the minutes in the first place. I think Net10 is the most dishonest company I have ever worked with. I'm done with them and suggest that you stay away!

I have been using my phone for over 10 years. I tried to add minutes this month and was told my phone was not compatible with their system. My minutes were purchased under their terms, which stated that any remainder would roll over into the next month as long as I added airtime every 30 days. When I tried they would not sell me any airtime and so my service ended today. When it did they stole over 5000 minutes that I had already paid for. They said my phone was not compatible with their system (after working fine for over 10 years). So I lost over $500.00 because they breached the contract. Would not transfer my minutes to another phone, will not compensate me in any form. Small claims court coming up.

I had the same NET10 basic phone and service for about 15 years and everything was ok. My phone broke but I had a new one that I had bought years ago. I called net10 and they told me the new phone wouldn't work with any carrier in my area and they sent me another phone. I called them to activate the new phone and transfer the minutes that I had accumulated as I had been told to do by the service rep when I had called about my phone being broke. They told me that they had some bad news for me. My old phone number had been recycled and the accumulated minutes were also gone. Bye bye net10.

I've been with Net10 for ten years, and up until the past 2 years or so, they were great. However, now, practically everything about their service is bad, with the only exception being voice calling. My text messaging works sometimes, and group messaging not at all. I can sometimes send pictures or receive pictures, but mostly it doesn't work. Customer service, though they've been polite to me, have not been helpful or offer an impossible solution, like sending my phone for a two week turn around; or calling from another phone.

They got me too, for 25$. We need to start a lawsuit against them to get our money back as well as a petition to get them shut down to stop this from happening!!! Biggest ripoff company "if you can call it that" that I have ever dealt with!!! Pissed and I’ll go without a phone before I give them another dime!!!!

I have signed up for the auto refill on this site. Today thought I'd check it out, confirm next refill date, etc. And found a surprise. The site states that they are updating network in my area which is why my current phone will no longer work and can't be reactivated. The reference to the link to See Phones doesn't work. Mind you, had I not checked in today, would have never known as I am on auto refill. Imagine my phone goes dead and all I could do would be wondering why. The company running this site doesn't care. They have all my info, email address, of course phone number, but didn't bother to notify me of such an event. Contacting customer service is next to impossible. All you get is a dummy (robot) response. Will be looking for the greener pastures. STAY AWAY FROM THIS SITE. There are better places.

On Oct 9, 2019 (Wednesday) I bought a new phone from another company and they transferred my phone number. I thought they also cancelled my account with Net10, but that did not happen. Funny you would think that when another company starts using the same phone number something would show up, but anywho. On October 14, 2019 I checked my Net10 to finish transferring my phone list and deleting pictures etc and I noticed that I still had service, so I called and cancelled the service. Net10 took the money by auto pay on the 13th. I figured that since they took it on Sunday and I cancelled on Monday I would get a refund.

Dealing with this company is a nightmare. They operate like a racket. It’s as though the company must’ve received preferential small business loans and treatment when it contracted with other major carriers to be able to use their towers. That’s the only way I can see this company reaching the point it’s at now. It’s evident that the company employs many people outside the U.S. Furthermore, it’s evident why. This company pays pittance to its employees and gets unacceptable work. The way this company messes up everything should be illegal. Furthermore, it doesn’t matter how high up the chain-of-command one goes; the service doesn’t get any better.

Scam, Scam, Scam >>>First, they left you without Internet last 2 or 3 days of your next payment, so they make you buy more internet access! So moving to another company. They did not transfer and let my personal number release until they make sure they charge me a new month payment, they give you excuses to keep you and charge you and no money back and no refund! They told me that I was inform wrong from another employee and nobody knows! Refund department is to really steal your $$$! They did it to my wife last July 2019 and now they did the same to me. Since Friday wait, wait, wait until today Tuesday they finally release my number to T-Mobile and no refund. Charge me the same. Friday when I ask to release my personal Number!!!

This site is a scam. I have been with these people since 2008. Ran out of data 8/23/2019. Had the 35 unlimited plan. Purchase the 40 dollar plan with 8 gbs of data same day only to find out I’m out of data by 9/4/2019.. Called Net10 to see why my data is going fast like that and they blamed me and said because I used it all.. My phone is a work phone and I use it the same everyday. I have never ran out of data that quick in the 11 years I have been with net10! I asked for them to prove to me that I used that much data that quickly and the rep said they cannot. He said that they have proof and can see I used it all but they can't give me the proof or show me the proof. Scam company and I will never use net10 again. I will be contacting a lawyer and plan to sue them for false advertisement and scam service.

I called the company to see if they would replace my phone since it was defective. They said they would. I thought they sent me a replacement phone, but it was only packaging for me to send my phone back to them. I called them to ask where the replacement phone was and they said I had to send mine back to them first. Even though many features on the phone did not work I could still get a call. I contacted them and asked that I get the replacement phone so I could set it up and not miss important calls. I assured them I would send them the defective phone. I pleaded with them and they did not care at all. When the phone died completely, I sent it back as they requested and they had told me they would send me a replacement. I sent it back at the end of July 2019.

I cancelled my account 2 years ago. I started getting monthly charges again 15 months ago. My timeline is approximate because I am unsure of exact dates. I was unable to get help from the company. They said because I did not know the phone number or serial number they couldn't help! I don't have the phone!!! Customer service was hard to understand and kept asking for phone or serial number. I started disputing with procedures with my credit card company. They tried to speak with the Net10 customer service and were told the same info. I have now put 4 disputes in with a total of 12 monthly charges to be refunded. The credit card company resolves it in my favor but Net10 keeps charging me. They have my card number and personal info. They have to be able to look me up somehow!!!!

I was fine with Net10 AT&T for about a year but got tired of the signal. Recently very weak. I don't know if people call me when there's not even a bar. There a cell phone tower from my apt just half a mile away. It should actually help. Even when I go outside I don't get any more than 3 bars. Sure it's enough. Four full bars is what I always expect to have and for $22 a month? Yeah that's what you get. Gonna give Verizon a try. Customer service tell me I gotta buy a new SIM card. Bought 3 already. I give up. If you want better coverage, signal and speed go with the original carriers AT&T OR VERIZON. T-MOBILE IS GOOD TOO...why? Because third party carriers kinda suck! Even on their same tower! Really. We all want good cheap stuff in life but if you want quality gotta pay extra for it.

I have a second phone for my mother (who is elderly and has Parkinson's) in case of emergency, it's been on auto pay for years with no problems and they took the money out of my account the end of June 2019. A few days later I check the phone to see if its still charged and it says 0.0 minutes 361 service days left when it should say 50000 minutes and 27 service days left. Tried turning it off and on, still no work. Called one of their reps and was told that they couldn't fix it now, call back in the morning. I tried the online chat and they said I have to wait 24-48 hours for it to get resolved, same thing the next two times I called. I asked if I would get credited for the days it was unusable, they said no. Still waiting for this to get resolved.

Was pretty good for the last 7 years. These last few months it has been my worst nightmare. I have lost business due to not being able to talk out or receive calls. I am not in their "service area" 80-90% of the time? Switching to Verizon because I get no answers from cust. service. Pitiful excuse for a business.

I ordered an Alcatel phone that was labeled a smart phone along with a phone card. The phone took a few weeks to arrive. When it finally did the sim card was not valid. I also realized the phone they sent me was not a true smart phone. I could not link up with Wi-Fi or download any apps. I contacted the company and agreed I would receive a refund if I returned the phone and the airtime card. I had to pay return shipping myself which I did. I also paid to be able to track the package so I know they received it. I waited two weeks and then questioned where my refund was. They said it could take up to three weeks. I have waited two months and received nothing. I will never do business with this company again. They have my money and the phone.