NET10 Wireless Reviews

Net10 is cancelling rewards after September 30th. I have over 18,000 reward points, but when I try to redeem some points, I get an error message and told to try again later. I have been trying for the last 2 weeks. I've called support twice, but they seem to be clueless. They just say try later, maybe it will be fixed. I have a feeling it won't be fixed by September 30th and I will lose all my reward points. This is ridiculous.

Don't use this company. They will give you the run around should you ever have a problem. Net10 used to be a good company. No longer they have been put to the wayside as a cheap company with poor quality customer service. I have been hung up on, gone round and round to only end up in the same spot with the same issue, It's as if customer support has been directed to act as if they're helping but don't if you can with a smile on the face. Always to end with Thanks for calling Net10.

The customer service is based in the Philippines and done remotely. Lately everything is a system error and you spend a lot of time being shuffled to "higher-ups". I tried to redeem reward points and encounters "system error". In the interim, I ended up losing over 4000 points and told to try again later. This after spending almost an hour on the phone.

For Cheap service, which is exactly what you will get, there are better carriers. NET10 is outsourced, like a lot of the other carriers & provides ZERO quality customer service. Having been a customer of theirs for over 15 years, because I wanted cheap service, I only dealt with customer service about 6 times over that period of time. I left because I purchased a new phone from them & it was faulty, so I called them with receipt in hand & records from the online purchase from their website, explaining the problems i was having with the new phone, and they refused to honor the warranty.

I have been a Net10 customer since 2006 and was pleased with their service. No more. My Moto-e XT2052DL phone got to where it wouldn't charge, so I shipped it UPS (using the shipping label they emailed me) to this address as directed by Net10. I have a Proof of Delivery dated July 1 at 8:56 am. As it was the week of the 4th of July, I waited a couple of weeks to receive the new replacement phone I was promised… But received no phone (or communications) from Net10/Cooper General Global Services (CGGS). Since that time I have made multiple telephone calls trying to find out why I have not heard from them or received either (1) a replacement phone or (2) my old phone back. I have been given the run-around for weeks now. I was told during one call that "my device has been shipped". (I believe that was a lie... If it had been shipped, I would have received it by now.)

What a scam! You want to cancel your service to switch to something better and cheaper, too bad they won’t let you. They will verify who you are 10 times to tell you they can’t help you. Worst customer service I have ever spoken to! Waste of an hour. Worst company ever! What a scam!

Please help as I don’t want to lose my number. I’ve paid it 3 months in a row because I don’t want to lose my number. My service stopped working when I added a eSIM. Lasted two day then boom gone. The weird part is Net10 system is unable to verify my now 1. Text unable to be received 2. My email is not receiving the PIN code they are sending. I’m able to receive everything else 3. My pin works but they ask for phone number and I give them the last numbers. Called but they say they are unable to verify my email is **.

I recently broke my Net 10 phone and went online to buy another from net 10. The site wasn't allowing me to look at phones and every free upgrade for me was "out of stock!" I then called their customer service line and was trying to get another phone, but was Passed from one person to another FIVE TIMES! That's not the worst part, those supposed customer service people seemed to be in the same room, by the background noises! I'm talking dishes and flatware clanging, kids and the same voices talking ice cubes and liquids were being poured into glasses! After being on hold several times for a total of 30 minutes, I hung up!

Loved this company, used them for years. Had the option of paying for different plans depending on my needs. NEVER HAD ANY PROBLEMS, until last few months. Running out of data all the time. Paying two or three times a month instead of one. I reset my data on my phone EVERY TIME I get a new plan and consistently they are scamming me out of 3g a month which makes a difference. Go Verizon, way to ruin more lives.

I was trying to switch my service from Net 10 to another carrier. The phone display was broken so I was using another phone. The idiots couldn't grasp the idea of what I was saying. They keep telling me that since I wasn't calling from the broken phone they couldn't give me the NTP code to move the number even though I paid for the service on both the broken phone and the one I was calling from from Net 10. I spent several hours before I was able to get someone to email me the code. I would recommend 2 cans and some string to make calls before I ever say anything good about Net 10.

for your benefit stay away from net 10 they are bad people and they are just here to steal money they have terrible bad customer service for your benefit do not try them stay away I had terrible bad experience with them and I hear it from other people that they are really really" not "happy with their service

I have been using NET10 with ATT compatible SIM cards for the past 10 years with no issues. Since early 2022 they have been pushing me to migrate using Verizon compatible SIM card due to network change. No mention I needed carrier unlocked phone to migrate. My phone was bought used and is ATT carrier locked. After installing the new SIM card and following the instruction to migrate, my original SIM card became invalid. New SIM card did not work due to it belonging to different carrier and my phone was network locked. It took 2 calls to tech support to verify new SIM card was not compatible with my carrier locked phone. 3 more calls back to tech support to ask them to revalidate my original SIM card so I could use my phone until service ended.

Stay away from them for your benefit. They are giving bad customer service. They are very expensive. Do not deal with them for your benefit. Stay away. Do not use them for anything. They are bad people. We can not deal with them.

Was loyal, prepaid, automatically every month for more than 3 years. Now, NO service at times and very poor online access goes down and NO true calling in customer service help. They cancelled services maybe, couldn't confirm issues, and always gave me run arounds, NO help and told me incorrect information that made it very difficult for me to transfer my same number to a new provider. They even just hang up the phone on very calm customer discussions or questions. NET10 wireless are deceiving and possibly stealing from the customers and not providing their end of the deal! If I could give them Less than 1 star, Customer service is POOR, Online sign in MY ACCOUNT has been down so many times. You cannot access your online account or even get your own correct information.

I had one line each for my two kids on Net10 wireless for 8+ years and suddenly yesterday both lines stopped working. I called Net10 who advised 'the service ended'. They could not explain what that meant and they could not say why I was not notified. My son avoided the issue by getting a new service with a new number from a different carrier. I spent 20 minutes speaking with an agent, having to pay $20 to reactivate the service that Net10 'ended' so that I could get port-out details for my daughter. I don't have an issue if a carrier wants to terminate a service, but they need to provide notification. No notification of upcoming cancellation was received via text or email (also checked junk mail to verify). The lines just stopped working.

Long time customer has had enough of poor services in every aspect. The bottom line they just take your money and you're on your own. I have filed complaints to the FCC Better Business Bureau and nothing has ever been resolved.

They asked me to do a review on their website, I put the truth then they sent another email saying they read my review and can't publish it.. Lol what company read reviews before they post it so I came here to warn customers. Only thing I wanted to do was change my number and it been a nightmare ever since. Went days without being able to use my phone, because they force me to get a Verizon sim card, which they made a stupid mistake letting this service buy them out. I hate Verizon, always have and now since I have this sim card the service stinks, I live within city limits and my phone only have one bar on my phone, when talking my phone messes up and phone goes to voicemail cause phone don't have service. I been with them since 2014. Never had problems until now.

I have given them debit info repeatedly, and they still shut the phone off. They are totally incompetent. They make you repeat your info at least 3 times every time you call. Make you add an email address, then you can't even use it to try to fix their stupidity. Ridiculous.

Tried to chat online but was dumped several times. Called for customer service and was asked a bunch of questions to verify my identity. Asked a simple question as to when my data would be refilled. After a long wait I was told they were not allowed to answer my question. Those at customer service rather can't speak English well enough to be understood or don't know the answers. Every attempt at contact has been a nightmare. I plan to cancel this service as soon as possible. Buyer beware!

Beware of phones on the NET10 website that come up in your zip code. I purchased two BLU® VIEW 3 (B140DL) in late December 2021. It is March now and they do not work in my area now. What? After 3 months? I now go to the website and search the BLU® VIEW 3 (B140DL) phones and they are NOT in my area...but they came up in my area in late December for purchase! So why were they sold to me three months ago?? They worked somewhat okay for two months and then I had problems. I have been through all the tutorials, and nothing worked. I even set the phones back to factory setting twice and nothing worked.

I bought Net10 sim and plan 2 weeks ago and was trying to port my existing number to Net10. They didn't complete my request for days. I kept calling customer service for days to get a refund and cancel my port request but was put on hold forever. When I tried to cancel my request, they told me it's canceled but my existing carrier told me it's not done and due to that I can't port to any other network now. This company is a total scam and needs to be investigated.

We have been up Net 10 -AT&T for a few years, with very good experience, The last week on a few phones, only data is working also sms, but we can NOT make calls and incoming calls goes straight to voicemail, To call customer service I waited 1 hour, but also after they reset the account, the problem was not fixed, We have the same problem on a few lines, 2 on new Apple phones and another new device with all bands, Can someone please advice?

Spent three and one half hours talking to one technical person and two salespeople. Have had no service on Net 10 phone for several days. Was told by technician that I needed a new phone. He connected me to sales. Lady I talked to was going to send a new phone when I paid shipping. Went through the process of picking phone and giving shipping name. The phone connection dropped. Called back and had trouble understanding the guy and was asked to repeat information and procedures multiple times. Was finally told that I had to get a new phone from a store. I have had Net 10 service for over 10 years. If I never do business with Net 10 again, it will be too soon.

I've used Net10 as my cell provider for over 10 years now and their customer service has legit gone to **! Used to be able to call and get right through to a person..not anymore. My service was auto-refilled 2 days ago but yesterday and today I have not been able to make or receive calls. Can text and use data just fine though. I can't even call customer service from it. I called from my landline last night and was on hold for over an hour before I hung up. Called again this morning, hold for an hour and a half.

If it was possible to give a minus 10 review I would. I have been trying to get through to someone on this company for over 24 hours straight!! They keep you on hold for hours and when they finally answer they then disconnect you. I am trying to release a number to Verizon. There is not such thing as ever getting your number back from them. If you’d like to switch to a better phone. Once you sign up with them you are stuck forever.

My husband was told he had to upgrade to 5G phone over 2 weeks ago. He got a new phone Thursday activated. Sim card did not work. Got another Sim card. Rep said was activated with new Sim card. No he did not change Sim card. Called back rep. Asked to verify account with an old inactive email address and asked for digits of credit card used in 90 days. Never used credit card for account. They won't help him without. He wasted money on a phone $400.00 and a service card. SMH.

I have used this service since 2008. It has been easy to buy the phone, and simply refill the service since I only need a phone for very minimal usage and primarily for use as an emergency phone. I have a few days left since my last refill of time. I tried to use my phone and found it had been dis-activated with no warning. I tried to re-fill my airtime, but it rejected my attempt. I called and could barely understand the person on the other end. And because of the difficulty, I could not get anywhere. He either could not or would not tell me what happened. When I asked for reactivation of my phone, he said I could provide him a credit card. I said there is no way I am going to give a stranger my credit card number when I should have the opportunity to pay online in the Net10 portal where I have already set up an account.

I had been a Net10 customer for around 7 years with no outstanding problems. Then, in November 2021, I received an email saying I had to update my phone because Net10 was going to VOLTE service and my phone wasn't compatible. Thought it was just an advertisement type of thing so deleted the email. Starting in December 2021 I started getting bombarded with emails and texts saying the same thing. I checked and my phone is VOLTE compatible. Called Net10, lower tier customer service gave me a spiel saying my phone wasn't compatible, I was finally able to get through several tiers to get to their Corporate Office (CO). CO person verified my phone as VOLTE compatible, said it was a glitch in their system and they'd get it fixed.

I've received an email and text message telling me my phone will no longer work after February 20, 2022. I have attempted to resolve this by logging into my account and selecting Chat/Help. Evidently, no one is home at NET10 because I just go through a continuous loop of messages stating they need to verify my account. Yet, text message and email is not an option and there are no other options for verification...Go figure?

I dumped Net10 after 10 years. Customer service is somewhere in the middle east and no American English is spoken. Trying and failing to activate a new phone for their change to 4g and 5g was the last straw. Happily I found service at a better price with actual customer service. I should have dumped Net10 years ago. I advise everyone avoid Net10 and also Tracfone which is the same outfit.