Motorola Reviews

I purchased a Motorola Razr+ 2004 in October of this year. I was told by the salesman AS WELL as it was on the phone itself when I activated it that if I put a screen protector on it, it would void the warranty. I did as I was told thinking just in case something happens I would like to be able to get it fixed. A speck of dirt got stuck between the hinges where the phone folds and the screen broke. I sent it off to get fixed and was told the warranty doesn’t cover damage…😒 I was also told it would be around a $900 fix. I don’t have that kind of money lying around. I am so extremely disappointed in wasting my money on a phone I can no longer use. 😢 DO NOT PURCHASE THIS PHONE!!

I had a one 5g ace. With a Canada and US plan I couldn't make or receive voice calls in the US. I phoned Motorola with another phone and they said they wouldn't do anything. I took it to three repair places and nobody could help.

Bought a Moto g stylus less than 3 weeks ago and now it's glitching up. Settings are automatically changing. Reboot does nothing. Safe mode does nothing. Customer service couldn't help over the phone and said I'd have to send it in to them and pay for it to be repaired. Definitely don't buy Motorola.

Well where to start. How bout only having their device for 3 months and the screens don't work, the screens start flashing and the phone does what it wants to. Wouldn't recommend cricket either or paying the insurance on them when they only cover screens and not the phone when their junk goes bad. You have to send them out. Wait on it to come back meaning no phone unless willing to spend a couple extra hundred to get a better phone than Moto junk. Out of 6 of my family members got Moto garbage to only have 1 still working somewhat at that. Would t recommend even looking at a Moto rather alone putting a shaving of a penny on one.

Buy two tin cans and a string..better quality. Service never works, phone always freezes, volume dies, would not receive or accept calls, the only thing professional about this experience was the speed of monthly bills.

This is by far the Best Phone I have ever had paired with Straight Talk. People, a cellphone is not going to run perfect 100% of the time. You do not expect a PC to so why would you expect a phone to. The screen is almost 2k and looks completely real. This has 16g RAM and 128g storage and runs on the Verizon 5g Ultra tower so playing PS5 games on my phone runs smooth and silk. I had a Moto Z2 Play that I dropped before and had the Instashare projector that snapped on and loved this. I am going to purchase a Z3 phone to use with the projector anyways. This is an AWESOME PHONE and has a leather backing to prevent overheating. Straight Talk is giving these away for free so go get one.

Whitney who claimed to be an executive customer service representative just stopped answering my emails with my situation! I sent my phone out to get fixed! The second I took it out of the box and flipped it open you heard a weird noise by the hinge area! Yup you guessed it. They broke my hinge and didn’t even fix it. Just boxed it up and sent it to me. Now I have to send the phone back to get fixed again! This will be a total of 3-4 weeks without my phone! Some people need their phone for work!

Bought the Razr 23+ when it came out. Was a decent phone till 3 months later when the screen decided to just go out. I thought, "Well that's no big deal. I'm still under warranty." Well was I wrong or what, they did not want to help me. When they did they sent me an email saying, basically it's a print out to send the phone in. Ended up being nothing and they wouldn't help further. So I'm kind of just stuck eating 800$ + tax. If I could do 0 stars I would.

Original: Purchased Motorola Android on the 23rd of Jan, expedited next day delivery around noon. Delayed 2 days in note then delayed to next day. As of 28th of Jan still waiting for shipment! UPS MOTOROLA 👎👎👎👎.

I bought a Motorola Razr 2023 directly from Motorola in September 2025 and it has a problem with dropped calls. After speaking with Motorola Consumer affairs, I was advised of the following options: return the phone and they will repair it and return it to me in approximately several weeks or they will send me a slightly used phone after I put up a $ 400 deposit as security for Motorola that I return the broken phone. I advised them that this is no way to treat a customer of many years but they did not change their offer. I ultimately, declined their ridiculous offer and bought a new phone elsewhere. SHAME ON THEM!

I should have looked at the complaints before purchasing one of these. First off there is not a single Motorola phone that is recognized by Siemens (my hearing aid manuf). And even though I was told that the Moto G POWER 5g was the first phone to have Bluetooth 5.0 it was not compliant with my hearing aid's Bluetooth 5.0. It has been sent to the factory already and their record keeping and documentation doesn't show this or any previous call for help. Now I am not allowed to talk to a tier two tech. because I refuse to do a factory reset on the phone. This has never before in previous attempts resolved anything and takes me a week or more to recover everything that is wiped. At least ** has an app to copy EVERYThInG from another device. Motorola requires that you use Google for transfers which is another failed second-rate company. Their support people don't even know their own products features and settings.

I'm still waiting on a refund that Motorola has promised me four separate times for a product return they received in November. They can clearly see that they owe me the money every time I call. They say it will be issued within X days/hours, and it isn't. I'll never buy a Motorola product again after this experience.

Before you buy a Motorola phone, please read the reviews! I call Customer Service 800-734-5870. This is also the listed number for Corp and for Complaints. No button to push for either of these things. Pushed buttons when prompted and was given 833-468-1468 to call. Problem? Verizon said it's a non-working number! Recent calls on my phone.... I have some numbers that are from October and November as well as December. The one I really need had calls from Nov. & Dec. It only showed one call from December and two from today. I was told I would have to call Verizon to get my call log. I doubt if I can just "call" them. There's probably a lot more involved. This is the first and last Motorola phone that I will ever buy. Between non working numbers, lack of knowledge and Customer Service skills, I'm done. Beware.

Customer Service is horrible. They wanted me to ship them my phone to repair the screen on the razor flip that is lifting off the phone. Basically, be without a phone for 10 + business days. They had no alternatives and would not replace the phone even though it is only 3 months old. Do not buy this phone. I love the phone, but I do not like that the screen do not last very long. This has been a known defect since the first model. DO NOT BUY. They will not work with you or replace your phone. They charged me to ship the phone back and a $200 deposit to fix the phone even though it was under warranty. I am out $900 dollars for a phone I used for 3 1/2 months.

I ordered a phone from Motorola the morning of 12/23/2024 with expedited shipping, to be delivered on 12/24/2024. I got an update on the 24th from UPS saying they had not received the package from Motorola yet and delivery would be delayed. Motorola says it shipped on the 23rd. Today is the 25th and UPS still doesn't have my phone, Motorola cannot tell me where it is. My problem is that the delivery requires a signature and though I was home on the 24th I will be away for a while over the holidays and will not be able to sign for the delivery. I did attempt to pre-sign electronically on the UPS website but I was unable to and am having issues with UPS being unable to help with that for some reason. So unless I am home on the random day the package might show up so I can sign for it, delivery will fail. And once it fails enough times the phone will be sent back to Motorola, at which time I will be requiring a full refund.

I've always had Samsung smart phones. No issues. The first time I get a Motorola phone and it's nothing BUT issues. I had to use a different phone just to do this. Absolute garbage. Never again will I buy Motorola.

I’m extremely dissatisfied with my experience ordering through Motorola’s website and dealing with UPS. I placed an order on December 5th and paid for UPS Next Day Air because I urgently needed the phone before traveling. However, UPS didn’t attempt delivery until December 9th, four days after the purchase. When I realized I wouldn’t be home for the delivery, I tried to change the delivery method or address through UPS, only to discover that Motorola had blocked this option on their end. When the package was eventually marked as delivered on December 11th, it was signed for by someone named "LEON" — a stranger who does not live in my building. No one knows this person, and it’s clear the package was either delivered to the wrong person or stolen.

Most unprofessional customer service I’ve ever experienced. Had to chat with a bot which gives no useful information to my problem, gave my email to speak to a real person, told the real person my problem and my order number. Was left on delivered for multiple minutes, I had to leave my phone for three minutes as they had just done. They sent a ton of messages that said they couldn’t find my order and shut the conversation as I was “away for too long” as if they didn’t do the exact same thing. I gave y’all the order number Motorola gave to me AND my email. There is NO reason there should be an issue finding my order on a phone that costs 1000$. I will never recommend this support service.

I have purchased three Motorola phones in the course of 4 months. None are working now. The first was a Moto G Pure that quit within two months of service, the next was a Moto G Stylus that was sent in for repair after only one month of service, was then lost in the mail when they sent it to the wrong address, then they replaced it with a four year old Motorola G Pure that was out of warranty before I even got it. I've been trying to get it fixed but no one in the warranty department will admit to making a mistake, they apparently do not have supervision on the weekend because when I ask to speak to one they tell me one will be available on Monday, so they can run amuck all weekend with no supervision? Really!

I have the Motorola Moto G7 Power (2021). I purchased the phone from Verizon for $248.00. I prefer the Pre-Paid system of Moth to Month versus being tied to a cellular service provider for 2 years so I can "rent" the latest phone. That being said it is better than any other phone I have Purchased. Three years on and it is still performing very well. I have had no issues with it considering my accident prone lifestyle.

Fantastic service! Diagnosed Moto G Power G5 (2023) phone problem on the Motorola website. Completed the warranty repair information online. Received a no-charge FedEx return code via email the same day. Shipped the phone the same day (10/10/24). Easily tracked the repair progress online. Received the repaired phone back on 10/16/24. Very fast turn-around of 6 days which included a weekend!

They had my phone for 3.5 weeks only to tell me it was damaged and I would have to pay to fix. I told you what happened before I sent it in. They said it was under warranty then it wasn't. Every response I received was in broken English. Seriously don't ever buy one of their phones.

I bought this phone in June and it already has a broken charge port? I tried to plug it in to charge it up and it does not charge!!! I sent it in to be repaired this past Tuesday. I got an email yesterday saying it had been received. At first, I tried to get an update by going on the website but got some cockamamy message that my RMA number is not in the system. How is this possible when they received the phone and are now, SUPPOSEDLY working on it? I decided to call since this didn't work and I was transferred 3 TIMES AND THEN PUT ON HOLD AND THEN THE CALL WAS DISCONNECTED!!! They sent me an email with some kind of a summary shortly after I was disconnected that came from a one-way email address (can't reply to it). What good is this supposed to do me? Customer service SUCKS for sure!!!!

I bought a T600 H2O walkie-talkie set and it came with a defective Battery. I reached out to Motorola office in Canada and then was referred to US office, as the product was bought in US, they corresponded for 2 months and then closed my file without providing the replacement battery.

All I can say is I've been using Motorola for 10 years now and they are not the same company as they used to be. People don't realize that Motorola is Lenovo. Motorola used to be a great company but since they've went out of business and Lenovo has taken them over... they suck!! Every time I call Motorola for tech support on my brand new phone they hang up on me. That's just a common factor with their Filipino representatives. Brain dead sheep that don't know how to do their job so they just hang up on you.

If I ever get my phone, I think I will like it. There was a mistake with the mailing address, and it went to my PO Box, or at least the package tried. As soon as it hit my city I received a message that the sender requested the package to be returned, because the package required a signature. WHY it would need one of those when it was going to my PO BOX? The safest place it could be delivered to? I have called customer service 5 times so far. I have been lied to and put off. They have had my package since Wednesday, and it is now Sunday, and they still have not mailed it out. Last I heard they were sending it to my PO Box. After all of that and now it's ok? I will call tomorrow and they will give me the same run around as if I am forcing them to do their job. They are unsympathetic and confused. They have no idea what is going on. The customer service is some of the worst I have ever experienced. It will be 2 weeks since I placed my order.

I purchased a Motorola Edge directly from Motorola. The Bluetooth connections were garbled and staticly. Had to send the phone in for repairs 10 days. The phone came back with the same issues. Called customer service requested a refund and was told it's passed 14 days from purchased date and no refund available, even though they had the phone in their possession for 10 plus mailing time. Finally after lengthy discussion they said they would exchange it but only with a 350 security deposit and a 34 dollar charge! To change their defective Edge phone. As a consumer you are out of luck should you choose Motorola,, never again.

I bought a Razor 2023+ a month ago. I didn't drop it or get it wet and when I went to open the phone, a black line appeared and screen was white. Called Motorola. They want me to pay $80 to get it replaced or go a week without a phone. Then the lady in the Warranty Dept. hung up on me. DO NOT BUY A MOTOROLA PHONE! THEY ARE CRAP AND YOU WON'T GET YOUR PHONE FIXED. T-MOBILE SAYS I NEED TO GO THROUGH Insurance and pay the $59 deductible. I didn't break the phone. And I refuse to pay for anything. It's been a month. Horrible customer service from both companies!

Motorola phones used to be awesome and last for at least 4-5 years. My latest, A Motorola Edge+ 5G UW 128GB didn't last 2 good years. Am forced to go with Samsung. At the cell store they told me they didn't make the good Motorola phones anymore because they lasted too long. Horrible way to conduct business!

Do not purchase! Repair services suck. You send your phone in and they have it for over a week? Over a single ink dot, No updates. Foreign customer service phone reps who only know basic English. No help. It's like they read a piece of paper they are given. Their Motorola support on Facebook is a BOT, can't help either.

Terrible experience!!! Military BEWARE! They advertise a site wide military discount, but you will not get the 10% discount. When you call they say there are exclusions and will not give it to you. Reps are not very consumer friendly at all. Almost rude. Also, I bought an Edge+ 2023. I have tried to get a case for the phone. Very difficult to find. Verizon doesn't have any. The rep said they don't really have much of anything for Motorola, as they don't really sell many Motorola phones. Sorry I bought this phone. Going to try and return it. Waste of a lot of money?

Motorola agrees with Xfinity to sell phones that do not work or stop working in 31 days, just one day after the contract policy that says that after 30 days there is no guarantee... They are scammers. They should close this company for scamming millions of dollars from the ** consumer. Chinese phones all work perfectly and are much cheaper, they cannot protect american companies that scam the consumer... *Moto g play 2023 (it is a scam and they can't sell it).

Bought my Motorola Razr 2023 less than 6 months ago and it has broken for the third time. First two times I had to send it in for repair and had to wait a couple weeks to get it back. This last time I dropped it when it was closed (with their expensive case on it) and they refuse to stand by their product since it is physical damage, even though it was a very minor fall and it was closed at the time. The screen worked at first but a few hours later it went black and I have lost all my data and the phone is completely unusable! Service was horrible, never buying a phone from Motorola and most definitely do not recommend the razr!

I was talked into this garbage dumpster fire by metro pcs employees even though I asked for another phone. Worst decision. The screen sucks and resets while swiping, I have to constantly restart it, it's slow and unreliable. I might go back to a land line!!!

Terrible product and even worse customer support. I gave one star because I could not give a zero star. Bought an Edge 2023. Within 30 days I contacted Motorola, the battery charge never changed from 60%, the phone would die, connect it and it would go to 60%. And if I unplugged it it would die again. Half the time it would not charge, it would show connected, not charging and having issues with apps.

I bought a 2021 Motorola MotoG Stylus phone. I only got 1 OS update and now I no longer get security updates. Stay away from this ripoff company. Stay with Samsung. Anyone but Motojunk. Customer service sucks.

Called into Motorola customer service within 30 day return period. They asked for a call back number in case I got disconnected so I gave them my number. As soon as I told them I wanted to return the phone because even tho it is unlocked, it is not compatible with the Spectrum network. I was transferred several times before eventually becoming disconnected and now they are closed at this time. I waited for a return phone call or email and got nothing. When I called them back on the weekend it had reached the 30 day mark and they told me the returns department is now closed and they will contact me during the week for more information.

First of all, Motorola customer service are foreigners who barely speak English. Second, they promise prompt delivery and don't deliver. Third, don't use the shipper they use and make sure you demand notifications and a process that is meant to benefit your schedule. Your money! Your way! Motorola use to be a reputable company and service oriented. Not anymore. They just lost a lifelong customer. And this person will go out of his way to persuade others not to do business with Motorola ANYMORE!

A few things. First off I had an earlier generation Motorola cellphone from 2021 that had a ton of bugs. Virtually all of these still exist. The screen locks up. You have to force restart. And unlike my older phone this new Motorola G style is 5G has the worst cell phone battery I've ever experienced. I've only had the phone 3 months but the battery has become useless. It takes 5 hours to charge and it discharges so quickly that the phone is almost useless without a constant connection to an electrical charge.

I haven't had my phone 3 months and it hasn't worked since receiving it and Motorola will replace it with a refurbished 1. CEO refused to replace. Set up troubleshooting that didn't call. 6 didn't. People have said that it's the device that's bad and needs to be replaced. This is a brand new device that hasn't worked since purchased 12/22 for them not to acknowledge and accept responsibility for the phone and replace with a new 1.

I owned this modem a year ago and it suddenly stopped working. Customer service was fine at first and agreed for a replacement. But it has been 3 days since the ticket is given, not shipped yet. I tried to contact to get it shipped asap but they didn’t work with me for it and instead suggested calling int service provider and rent internet from them while waiting. It is not ok being out of internet that long especially when the problem is the modem and it’s not ok they suggest meanwhile go rent internet.

Stay away! Scam! Purchased new phone Motorola edge 2022. Was given 1 year warranty. 1 and half month later the phone doesn't hold the battery. Called Motorola and was advised that if the phone is not fixable they will provide LIKE NEW PHONE REPLACEMENT. Love the idea of paying a price for a new phone and get used back. Love monkey business!

Between the Moto settings software and the settings software for the Android phone you never where to find a simple setting if you need to change something. These phones are not user friendly at all and what even when you send them a question on how to do something they never respond.

I purchased a Motorola Moto G 5g 2022 model on 1/19/2023 directly from Motorola website. I received phone on 1/27/2023. I waited on my new case to arrive before activating phone. I activated on 2/3/2023. The first few days the phone was fine then started dropping signal and would not reconnect for sometimes up to 6 hours. I replaced new SIM cards. Got all the updates. Called Motorola and was told to contact my carrier Verizon. I did and we repeated everything again. I ended up purchasing a new Apple Iphone and it works great. Bye Motorola!

Any phone from Motorola is trash. They need to just go out of business. My phone won't charge. This is a 2022 Motorola Stylus. The brand motorola is junk. Do not buy this crap so these idiots can go out of business for good.

If you intend to ever call Motorola Tech Support, find another phone. My 1-month-old Motorola phone was unable to show my gmail messages from 5 different wifis. I could only get to my gmail messages on my laptop, so I knew that the phone was the problem. It took 4.5 hours and 4 agents—Nick, Cindy, Karen, and Nors—and my neighbor to fix the problem. If you ask a question, the agents answer a question that you did not ask. Karen told me to remove my gmail account, then we couldn’t reinstate it. When she told me to wipe out all the data on the phone, SHE DID NOT MENTION THE OPTION OF BACKING UP THE DATA. I had to terminate that call quickly.

I've had same problem with my last two Motorola G series phone, but the Stylus is the worse. Several problems. Lost my keyboard-had to install a G-Board. Drops calls. Voicing commands work only occasionally. Sound notification work only occasionally. Battery dies in a little over hours on brand new phone. Motorola customer service will only fix the device if I forfeit it for days. I'm unable to do this so stuck with a $359 cell that does not function. It's my fault that I bought a mobile device twice that doesn't function. Buy another brand.

Motorola mobile phones are outstanding value. Comparing their flagship models to the flagship offerings from companies like Samsung, Google, and OnePlus, the Motorola's far outperform in the same price category. In fact, several of their high end phones perform as well as if not better than the aforementioned companies' offerings with similar specifications, but the Motorola phones perform at that level for half of the price.

Buyer Beware! Wife got a new Edge 5G last week. After transferring data she reached down and plugged into charger. Phone dropped 24 inches onto a carpeted floor. Screen cracked! Discussion with Verizon and Motorola indicates THAT WARRANTY DOES NOT COVER ANY CASE PARTS, JUST ELECTRONICS! She hasn't got to use the new phone in any way. Motorola has solved any manufacturing defect problems by placing all responsibility on the consumer and used cheap parts and an inferior Chinese manufacturing process to increase their profits... Buyer Beware!

Motorola will only mirror to Chromecast devices. This is a huge inconvenience and not good for business as many people use this feature to cast to smart tvs. This will be the first and last Motorola I purchase. My old Samsung could connect to any smart tv.

Many issues with Motorola Stylus 5G. Latest issue involves a recent update that removed my keyboard and replaced it with Voice Typing and no way to put back the keyboard. NOT a single option. It's the worst cell phone model I've ever had.

After spending 45 minutes on the phone with the Online CSR Tech to verify the model number of the phone I was trying to order, they confirmed that the one I was trying to order was in fact the model I wanted. 2 days later the phone arrived and it was not the model I ordered, it was a 2nd Gen model, which is not the same size as the Gen 1 model. Why would you change sizes of the same exact phone other than to confuse and cost your customers more money in buying new phone cases and other paraphernalia is frustrating and ridiculous.

I love Motorola Smart Phones - great price for the advanced features and camera!!! But (1) delivery and (2) customer service just plain suck. When you order a phone and it says the phone will be delivered in 2 days. But it is 4 days later and still no phone but you get a Motorola official email saying that it HAS been delivered. And their automated chat MOLI says it has been delivered, but when you call their outsourced Customer service line that apologizes and says it really hasn't been delivered, but there is nothing they can do about it but tell you give it another day or 2. What do you do without a cell phone? I could have just walked into a retail store and got one on the spot. Customer service passed me to an escalation team to just say, "Yeah, it's still in transit. Sorry about the confusion." I remember the days when CS says, "We apologize and how can we make this right?"

Sent in new Razr 5g for repairs to main screen peeling up. Phone was still operational when I sent it in (actually called Motorola customer service from the damaged phone). I had dropped the phone months ago however it was still working like it should, no peeling up of the inside screen or anything. Over time opening and closing it the inside screen began to pop up until I was no longer able to use the inside. The front screen was undamaged and still completely operational. When I sent the phone in for the 3-5 day repair/replace it took over a week to get an email saying my ticket was being "escalated."

I bought the Motorola Razr 5G 1.5 yrs ago and after a few months the screen started creaking, After about a yr and 2 months the screen went dead and a line formed near where the phone Folds, I tried to check how much it would cost but all Motorola wants to do is sell me a refurbished phone for $1000 dollars, They can’t fix a phone they launched less than 2 yrs ago. What a waste of my hard earned money.

I bought the G6 phone in late 18. The phone no longer functions. The reason is Motorola's upgrade plan. They only 1 android upgrade to the next android version. Before long the apps no longer work because they have been upgraded to work with newer android versions. Then the google applications start to fail as they are upgraded to later versions of android op systems. I bought the phone because of low cost. For a while it worked well. Now the newer models are more costly with the same Motorola upgrade philosophy-1 upgrade. I am moving to a vendor that supports extensive android upgrades. And I will never go back to Motorola. As a final for instance my phone was supported through Android 9 max. The current version of android is 12 or 13 with Motorola's customers being left in the dust.

I have had this phone for 5 months provided by Comcast. I've spent hours upon hours with them over chronic and various problems. There is NO recourse even under warranty, Motorola or Comcast wants me to spend more hours and travel to a 'fix-it' place to correct the current glitch but will still leave me with a phone that is user-unfriendly and frustrating. The phone is not worth the time. I can hit the message icon and it calls the person. The home page freezes and I can't call out or accept an incoming call. Comcast says I need to pay for a defective phone which has left me days w/o service and endless time w/ them trying to fix it. Finished!

I purchased Moto Z4 new in 2020. The last security patch update provided was September 2021, and additional updates were no longer provided. This lack of support means I am no longer in compliance to use my work applications. Motorola's only offer of solution was to give me $75 for the phone I bought from them for $600, and to, after hours on the phone and finally communicating on a corporate level, a 10% discount on a new phone. It seems to be very poor customer service to sell a product, not support it, thus making it unusable, and offer very little assistance with a solution.

I purchased this phone in Nov 2021. In March 2022 it stopped receiving texts from anyone not in my contacts. I got a new SIM from my provider and when that didn't work I contacted Motorola. We ran through some checks and they decided that I needed to send my phone in for repair. After they received the phone, I got an email that my warranty was voided by "water damage" and they sent a picture of the external portion of the charging port with a tiny amount of corrosion. Well, it is an open port, and there is a thing called humidity, so this isn't really surprising.

I bought a Motorola Razr 5g and within a month & a half the screen started peeling off! I contacted Motorola who asked me to send the phone for review. After receiving it Motorola states my phone has water damage & my phone has NEVER BEEN WET! ** company! Never buying from them again!

I bought the Edge +, paid over $1000 for it and now it has massive purple blotches and a green tint. I can't see 80% of my screen most of the time. This is a confirmed factory issue but they refuse to fix it unless I pay $480 because I've had it over a year. I can't see my screen.

Husband and I bought this phone in December. Two weeks later vertical green lines started to appear. Before we could take it into our phone carrier the product was physically damaged on the bottom corner. We understood our carrier couldn't do anything at that point so we dealt with the green lines. Fast forward a couple more weeks. Have to reboot the phone cause the front screen goes black constantly. Then the actual screen peeled off and phone became unusable. Motorola offered to fix the manufacturer damage as long as we paid $960 to cover the physical damage. THE PHONE COST $499. They then offered to take 40% off fixing it for the cost of the phone. Might as well buy a new one at this point. I have filed a complaint with BBB and highly recommend not buying Motorola.

I purchased a Cell Phone from Motorola Website in early Nov. They had a promotion of $200 off the product. With Supply problems I purchase the phone for a Christmas gift. The promotion went to $300 in Dec before Christmas and Motorola would NOT refund the $100 difference. I called today to ask for the $100 refund. I would have gotten a refund if I got the phone on Amazon. DO NOT ORDER FROM MOTOROLA WEBSITE.

I had an LG phone before this and s Samsung before that so I do have some familiarity with them. I have been trying to buy less expensive phones and that's why I took the Motorola, it doesn't cost me anything if I can stick it out for two years which is a big question mark five months in to the contract. This phone seems to have a mind of its own. With my LG phone, I could use my phone and put it in my shirt pocket and not worry. With the Motorola, not so. This phone seems to interpret moving in my pocket as use and do all sorts of things. What prompted me to write this review was an unexpected restart, I just wanted the weather. This phone is frustrating to a level which makes it unpleasant to own, a phone should be able to conform to my needs but with this phone all my habits built through two previous phones have to change, I am moulding my life to the eccentricities of the phone from hell.

Edge plus has developed purple and green marks that take over the display during use. I found that this is a common issue with this model through internet reviews and is a defect that Motorola is aware of in their software. Yet motorola continued to sell this product knowing the issue. After contacting motorola to have the phone repaired or replaced I was told that since it is out of warranty that there would be a $480.00 fee. I explained that the issue is from the product that they had sold being defective and there are hundreds of examples online of the issue that motorola acknowledged. The phone cost $1000.00 has a defect from manufacturer.

To all consumers. After explaining my issue I was having with my g7 power I was told I needed to be transferred. After Joyce put me on a brief hold. Joyce came back to the phone and told me no one was available. Then hung up. I knew I did not want to talk to anyone in this company after that. What horrible experience. When this phone no longer works. I do not plan to buy another Motorola. Customer service is very unprofessional.

I got Motorola 40 inch android tv and within 2 months it got a black spot on the display. After 1 month of follow ups they replaced the screen. Now after two months again the display is peeled off from the screen and getting black from the bottom. I am constantly following up with the customer support but no help. I regret my decision now. I thought they are a good brand but…

I got a Moto Stylus 2021 on Feb 2021, used it fine for 5 months, then all of the sudden calls aren't going through, network failed, I'm not receiving half of my calls and internet won't work. Can't even send a text or receive one. Called Motorola, they said it was a issue they have with those models. They can replace me with a same model. If the issue is with the model why not replace to a different model? But no they will only replace to same model. Replaced the phone. Worked good for 2 months. Then same issues again. Now they don't want to replace the phone. Blame it on Verizon because they won't replace anything. What is the point of a phone that won't work? Won't buy a motorola ever again, and I have had only motorola for the past 15 years of my life.

I bought a new Motorola Moto E on August 4th. I loaded the camera feature on the 9th day that I had it. The unit experienced severe malfunction, many different screens appearing per second, and turning it off was the only way to stop it from doing that. The battery failed around the end of the third week. Motorola shipped me a junker. I spoke to someone at Motorola about returning the unit for repair or replacement. Motorola sent me a Fedex shipping label by email. I forwarded that to my sister. She has a printer. The forwarded message did not include the link to print the label. I had to drive all the way to my sister's home to login to my gmail account to print the shipping label. Now I'm faced with having to pay $13 for five boxes, because apparently I cannot buy just one box.

I bought three of the same products from these people and two of the three are terrible products but my main concern is the lies coming from the customer service reps. I was told by multiple different people that this was going to happen which did not happen and I'm out $150.

I deliver pizzas for a living and this has cost me quite a bit in wages and tips. I regret getting the protection plan, have replaced this phone three times and every one has been just as bad if not worse.

Your warranty situation is horrible. It is supposed to cover accidental damage and only have a deductible of $30. That is why I paid for the warranty up front. Instead, when I call I am told that I am going to be charged a $30 deductible, an additional $29.95 for accident, and that they are going to hold $200 on my cc until I return the phone (which most other companies only process that if they don't receive the phone after a certain time. OR I can go without a phone for the mail in time plus an additional 5 business days afterwards. I was telling people what a great phone... Now I am going to buy a phone from someone who actually provides GOOD service.

The Moto G Stylus has a mind of its own; camera is sub par, pictures are not clear, phone screen shattered while having a quick cell screen protector within 5 days, flashlight turns on automatically, audio only works when the speaker is on, screen changes for no reason etc.... I do not advise purchasing the phone Moto G Stylus, When I called Motorola, the customer service agent said sorry, I could return the phone to Motorola, pay $149.00, and be without a phone for one week, no thanks. Neither Metro, Netbooks USA Davie, Fl an authorized dealer where I purchased the phone, Quick Cell Screen Protector gave any help for this renegade Moto G Phone. Seems they only want to sell (the employees work on commission) not offer any assistance.

Moto G6 is my first smartphone. I bought it because my son has the same phone and is satisfied with it. It is also very inexpensive. It serves me well. I bought it from Costco on sale. I do have problems with it at times, but not unusual.

I have the Moto G Stylus. Awesome Cameras. Does things I couldn't imagine. Sometimes the phone freezes up though and that can be annoying and inconvenient. Overall I Really Love this phone. I am still discovering features. Oh yeah when reading my emails sometimes I need to use the print option and it says, "Failed. Try again." The only option it shows is PDF. Have tried many times to see if I can change settings but to no avail.

Motorola one is a decent cell phone for the price I paid of 200 dollars. The 128 internal storage and up to 1TB card acceptance, complete with an up to date software interface makes this an awesome budget friendly android smartphone.

When I was shopping for a smart phone, I did my research. At that time, Motorola Droid Turbo rated very high. I like the quick charge capability. It is a very easy phone to learn and use. I really like the Moto brand and when it is ready to purchase a new phone, I will definitely consider the newer model of Motorola, whatever that may be.

Moto G Power, lasts a long time, display is great, easy to use, lots of features. Only complaint and this applies to all smart phones, if you're not careful you will either delete or move your icons, I somehow deleted my time and temp one time, no idea how. Fat fingers are a problem.

I love my Moto E4, it has 7.1.1 Android version. My moto comes with a rear and front camera which is very helpful. I love that I can customize my wallpapers to suit my viewing experience, playing movies on it is exceptionally great. I did have to get a bigger size SD card because of all the apps I use.

Just got a Motorola G7+ to replace my Motorola Z and I absolutely love it. I'm 70 years young but still appreciate technology. However, being user friendly is essential. My new phone is all that and very attractive as well... couldn't be more pleased.

I've owned several Motorola phones and I have always had good luck with them. They seem to last and are easy for me to understand and operate. All of their phones are pretty good in comparison with price and I think that is a big help for most people.

I've always had Motorola. Wouldn't want nothing else. Through the years they have never failed me. Even utility companies used them back in the days. They worked for them so I knew they had to be Great!!!!

The smart phone I have Moto 7 far exceeded expectations. It does everything I need, is responsive and has been 3 years trouble free. It is versatile. Withstands shocks (Have dropped it a number of times. Will update as soon as the razor becomes more available).

This is my 3rd Motorola. I had a work phone, a Moto G 5 Plus and now a Moto G Power. It's too new to be able to give a good rating. The battery life is terrific. Sudden restarts. Hope that the recent update fixed it.

65Gb, great price point, features that are important to me, not a lot of junk features. Had Samsung before 40 hrs talking time-Moto has 72 hrs. talking time. Quick charge feature. Has 4G LTE and internet. Front and back camera with selfie feature, has movie camera feature. A great Smart Phone for $130.00

Basic smartphone, average camera, but incredible battery life and speed. Since the phone is only $200 brand new, I didn't care if it died or got broken, but neither seems to ever happen. Probably the longest I've ever kept a smartphone!

Moto E is my favorite low priced phone. Use with Xfinity Comcast.

Phone is horrible. Freezes often. Volume buttons are next to power button which causes me to shut off the phone rather than adjust the volume. When on the phone if I wish to increase or decrease the volume I sometimes turn the phone off....

The Motorola Battery drains quickly. Constantly need to bring at least two backup battery chargers. Motorola phones are extremely expensive. My Bluetooth constantly disconnects from my Motorola phone.

The three big things I pay attention to when determining cell phone quality in my opinion involve: multitasking ability (RAM, without making any modifications), battery life, and camera quality. Out of the box, this phone has been good--but not great--for multitasking, which is something I do a lot on my phone out of necessity. 7/10 for multitasking capability.

For the money the Moto g7 power is a winner. One star reduction for its weight, but that is rather unavoidable due to its larger battery. And that larger battery and longer useful ON time is why it's such a good unit. Resolution is so-so but I'm not watching movies on it -- 55" TVs are for that. A very valuable feature is the ability to add a microSD which can be used as a merged memory for all functions. No need to spend the money up-front for a hi-capacity phone when it can be added for pennies/MB later.

Very good phones for half or less of the costs of other phones. They work great, quick to get online, and have good batteries. I play games and the battery holds on for quite some time. Very quick to charge to 100 percent. The camera is also pretty good and photos can be retouched. The only problem is if you drop it the screen is cracked.

Great phone, no problems of any kind and very easy to use. Motorola is the only brand I have used for the last five years. The Z4 is an exciting phone, it has great capabilities, Is sturdy, elegant and friendly.

When you have this app you can always change your number plus you can call wherever you want. I like the mobile number they give you. It makes it unique. Know what was going to pick your favorite color and the best part of life.

Overall the Motorola is a reliable phone. This is my 3rd one. I very seldom have issues. I only buy unlocked phones. They are easy to set up and customer service is great. I only use the apps I want. Also most reliable phone I have had.

I have always liked the Moto phones. Out of all the phones that I have had. They have always been the best. They are the first phone makers. As they say, if it ain't broken don't fix it. To me theirs is the best out. You get more bang for your buck.

Perfect, one word says it all nothing- is sO sO with a motorola good parts, great technicians make it a great phone, nO weak spots here. Any other phone it won't take long to find out its weak points. Just saYing what time has been saying all along-Motorola Rocks, it's a solid device.

Buy a brand new phone, and in less than 3 months receive a message from AT&T that it'll be worthless when they roll out 5G in the very near future due to no HD Voice. Not a peep from Motorola, so far.

I purchased a Motorola modem router MG7315 on February 2020 from Amazon for $99.99, link: **. The device specifications say it can run up to 343 mbps, but will never do, only up to 100 mbps. This is a false advertisement issue that needs to be addressed. If you try to contact the customer service support, be ready to wait 1 hour on the phone for them to answer. They will try to make you buy a more expensive device instead of help you out with this one.

On 8/3/2020, I started experiencing issues with a Motorola G(6) Plus I purchased online (at Amazon.com) on 8/6/2019. I contacted Motorola Global where I have successfully registered the phone upon purchase. While they can see the device is still under warranty, they refused to process my warranty claim on the grounds that the phone was manufactured in the Cayman Islands. I explained to them it shouldn't matter where the phone was manufactured as the world is getting smaller thanks to technological advances.

I purchased a the new Motorola Edge 1 week ago. The screen is already cracked and I did not drop it. I always kept it in my pocket. The repair cost is $300! I have to eat the $500 I paid. No cases for the phone are available yet because it is so new. A screen should not break this easily. If you buy the phone, you better get the protection plan, but my advice is look at something else at another provider company.

I am on my 3rd Motorola Edge phone. I have gotten green and grey spots on the edges and also purple in the middle. This is a known issue with this phone. I asked for a different phone and they will only replace it with the same phone. I would not recommend this phone. I will have to put up with it until I can afford to get a different phone.

This Motorola Edge Plus does not work and Ravenna Cellular Sales has horrible customer service. I wish I could exchange phones to see if the device is the problem or if the service is bad. I do not recommend motorola or Verizon cellular sales in Ravenna.

Less than a month ago I purchased a Motorola G Power for $250. I know to most people that is not very expensive for a phone but for me that was a lot of money. I liked the phone at first until a few days ago when for some reason it is no longer charging unless I plug it in and restart the phone. I spent over an hour on the phone with customer service trying to get my issue fixed. Not only could I barely understand the lady she was not very friendly.

Hello, I had a worst experience with my Moto G5 plus phone. When I bought the phone, after 15 months I stopped getting the security updates and hence the phone performance got worst. I was even not able to operate any application due to its slowness. When I called their customer service, they said, "Sir this is the only life for Motorola phones. We can not help you as it's already 15 months and your phone is very old now." You can expect only this much durability for moto phones. Very worst customer service as well. They talked to me rudely and also did not provide any help on my issue.

They have no care for what's going on in the world. We have a epidemic and they don't know compassion for the customers or trying to become customers. I have a promotion code I was trying to use and they would not let me use it. Therefore I will not be a customer to them and will take my business elsewhere.

I will love to write about the service itself but I never made past the hour and a half waiting online. At first the recording told me that my call will be answer in 30 minutes. I said to myself that is not bad. It became annoying when I heard the same thing 3 different times.

Purchase a Motorola Modem less than a year ago, it died, contacted customer support, after waiting on the phone for nearly half an hour, finally talk with a rep. I choose the advanced replacement option, they took all my info, I was supposed to return the bad modem in 30 days. More than 3 weeks had passed, no modem, I've made multiple attempts trying to contact them by Email and phone. Their Customer Service is very bad. They are not honoring the 2 year Warranty.

I switched from my perfectly good LG V20 phone during the latter part of 2018 to the Moto Z. I chose this brand because years ago when I owned a Moto Razr flip phone which was truly great. From the start there have been issues with this phone and finally, in frustration I've decided to submit a review to warn others who may be considering purchasing this model phone. Whoever designed the phone obviously did not consider that the majority of their customers would not be techies. Why on earth do I need to insert a pin in the phone to extract the SIM card?? Why isn't there a separate port to plug in my headset? Why do I have to use an adaptor? This is just another piece of equipment for me to misplace!! Not to mention that whenever the battery dies, I will need to have it replaced by a technician as there is no way that I can open the phone and insert a new one.

I purchased a Moto E6 and after returning to where I live (not in the USA)I found that the SIM card would not be recognized. I was told this phone was unlocked and would work in any country. When I purchased the phone in a store I was encouraged to buy this Moto E6 because "it would be reliable overseas" and I was guaranteed that there would be no problem using a SiM card here. I have had nothing but problems with this phone and also with the customer support. I'm very disappointed that I purchased this phone and after a lot of hassle I have returned it. I am also very disappointed and dissatisfied in the lack of customer support that has been given to me and hope that in the future they will improve this.

My new Motorola G7 phone rings sometimes turn do not disturb on. Whenever it wants may send a message or maybe not. I have had cell phones for a many years. This is the worst I have ever purchased for 149.00 from Metro.

My daughter had a Motorola g7. Yes had one. The battery exploded in phone catching phone on fire. Causing first degree burns to her hand. I contacted motorola and spoke to them about what happened and all I get is that they want the phone to decide if they will replace it. It takes 4 to 6 weeks for them to examine the phone. I sent them documentation to where my daughter was seen at the dr. Office. Sent them pics of phone after fire. Also sent them pics of her hand. I only expected a new phone or a different type. But all I got was nothing. So please be cautious before buying a motorola phone. There are lots of other options. I would have left zero stars if allowed. Motorola do a better job as far as taking care of your customers.

I purchased 2 new Moto G7 powers 3 months ago and still pay monthly on them. 1 was weak and the screen has literally fallen out, it's not covered in the reg warranty, can't buy one now and using the website is just a runaround of click here and there, register this, register that. There should be protections for this kind of thing within the small window in which I've owned this phone. I haven't abused it, or been hard on it at all and yet here I am paying for something I cannot use or get fixed without paying more.

Motorola says they will upgrade OS to Pie if phone is purchased through Verizon. Verizon says it's Motorola's responsibility. Called Motorola and they say "Talk to Verizon". Customer is ALWAYS screwed!

I dread turning on this phone because there are always 20 to 26 updates that need to be made every time I turn it on. It is never endless and it is a pain the butt. So I turned it off forever. I have accomplished what I needed to do and now use it as a doorstop.

Called tech center I am retired. No credit card. All I ask is for them to send me another new phone and I would send back the bad cellphone I purchased 2 months ago. It shuts off and reboots 2 times a day and it freezes. Every company that I had problems with their phones have sent me a new one and I returned bad one. I love this phone but after this no more Motorola. Thank you.

My phone has led burn for the second time. There phones are shotty at best. They only give options to lose your phone for 10 days or have to redo a new one with a deposit that most people don't get back even after a fight. They need more options for their crappy phones.

I have had Apple products for over 15 years. I decided to try the Moto G7 Power for its battery life and price. I have had the phone for 2 weeks. I dropped it today from about 3 feet. The screen cracked badly. I've never cracked a screen on the various Apple products that I have owned. They may offer nice battery life and a low price, but the Moto G7 Power is not very robust. Avoid this product, repair will cost 1/2 the original price of the phone.

Last year my wife and I each bought a Motorola phone about the same time. Right after the 1-year warranty, my phone lost audio function in March 2019, and in another month my wife's phone started suddenly turning off on its own. We went through the same procedure: To call Motorola Tech Support first to run basic troubleshootings and then escalate to advanced troubleshootings until at last, they determined our phones were beyond repair. Because the one-year warranty had just past, we both were required to pay about 70% cost of the original price to get a new replacement phone. My wife's replacement phone had the same problem again within one week of arrival, and she returned it for the 2nd replacement.

I purchased my first cell phone in June 2019, by July 2019 I was experiencing dropped calls when I was stationary as was the person I called (on the landline). I had 2-3 bars of Verizon service which works for the other person that lives in the house (they have no problems). As the month went on the echo started, then I was not being heard on the other end of the call. Now it does not notify of incoming calls all the time and the icon does not post the number of voice mails waiting. I took it back to GoWireless and they tell me they don't take back products after 14 days. My problems began after that. Most stores give you 90 days to return here in California.

This is not a phone. It is a platform with a TERRIBLE PHONE APP. The camera will not transfer pics to PC without going through MULTIPLE steps. STUPID. Every button HANGS UP phone. NONE will answer it. Poor design throughout.

They label the screen is scratch resistant on Motorola.com website. It clearly is not. The other problem is you don't always get the 6.2 each screen display when watching movies, ETC. The phone can restart at any given time. It drops calls as well. I think I will be going back to Samsung....

Moto e5 Plus - Great battery life, but folder setup, display apps moverability is awkward and cumbersome. Too much non-removable floatware. Moving files around is awkward. The best thing about this phone is the battery life, otherwise, much improvement needed. Moto has its own apps installed that are pretty much useless. Continual connectivity issues as well (with the exception of Wi-fi connection). Really disappointed. The only good thing about this phone is superb battery life.

I actually have a Moto e5 plus and in my opinion, is so much better on so many levels than the Apple device I've been using for the last 5 years (two different units). Moto is a much better buy for your money at half the price.

Purchased a Moto 5 in February. One month later the text notification sound began working on and off. Contacted the company and they took command of the phone several times to try to fix it and was finally told that they were going to have to replace the phone, but I must pay for all shipping and handling (to and from), and pay a replacement fee. The total was almost as much as I paid for the phone! I'm trying to save up enough money to buy a new phone and in the meantime, I'm just dealing with the no text sounds. However, just two weeks ago, the phone decided to not let me send or receive photos. I'm done with Moto and I'm letting everyone know about my experience.

The phone has a serious screen problem. I upgraded 6 months ago, paid $800 and I am on the third one as they have been poorly built and they will not support it. The screen warp and peel off. It is a serious design flaw that they took money for and did not advertise the problem. They will not stand behind the product. A class action suit needs to be filed to remedy the problem and refund everyone that has been taken advantage of. You can't deliberately sell faulty equipment and not support it. That's fraud!

Do not buy anything from Motorola!! Their baby monitor is supposed to set up and pair with its parent device upon removing from the box. The one I bought did not. After many attempts I finally contacted customer service who initially asked me to do the same troubleshooting I had already done. This was after waiting a week for a response by the way. After explaining my frustrations and asking for a return, they explained to me they won't accept returns for a product that can be fixed and proceeded to send me a barrage of technical questions I couldn't even answer. I told them to close my case and I am now out $150 because of their poor service and/or product. I repeat - do not buy from Motorola!!!

I bought Moto One Power just a week before but I visited the Moto care twice... I have never used any smartphone before of such inferior quality.... The camera quality is very poor even it takes so many time for focusing... Also going to hang every time. The network quality is poor even not got voice while having full signal bars... I have asked same to the dealer where I have purchased this phone he told, "We can't do anything as Moto having no good quality..." It is very hectic now for me to operate this phone. I don't know is it manufacturing defect or having any serious problem with its operating systems. Recommended to every please don't have this smartphone. It is very very poor quality phone. And also want to Moto authority to check exact issue with my phone. You people can't ignore your customers after sales.

I bought this Moto G5S Plus. Since the day I purchased some or the other issue is going on.

This is a replacement phone for first one purchased. I dropped the first cell about 8 inches on to my desktop several weeks after I purchased it, the screen shattered. I learned that the durability of this particular phone was poor. The insurance plan only covered a portion of the replacement. Then I was told I should have purchased a protective case which I did after learning the hard way. Major complaint is that on my particular Android, I cannot block scam/nuisance calls. Went to Verizon and after tech looked at phone, I was told this feature is not on my particular cell. I would have thought this would be a standard feature.

I have a G4 (5" screen) and am very happy with it. It's not the most expensive, but provides everything I need: text, emails, internet, camera. I've had this model for two years and have had no problems.

The battery lasts for 13 hours at first and after having my Motorola for a couple of years, the battery lasts around 5-6 hours before needing a 30 minute charge. I have too much on my phone and the apps use a lot of power. I love Motorola. For 20% of the cost of Samsung then you can have a phone just as good.

Hello Executive. This is in reference to my MOTO G cell phone, which I have purchased on 6th August 2014. I have been using the phone since four and half years. The phone has been used with multiple Apps and the performance and battery back up after so many years of use is exceptional. I am quite satisfied with the overall performance of the device and believe that such reliable operation is a result of sheer engineering and MOTOROLA's commitment to delivering QUALITY products to consumers. Would humbly offer to submit my feedback as a testimonial input from a customer, to one of the most reputed brands in India. Just wondering if MOTOROLA, offer some PERKS/BENEFITS to the privileged customers who have been associated with MOTOROLA for such a long duration. Looking forward for a favorable reply soon. Cheers!!!

I purchased a Motorola Z3 Play on February 4th. About a month after I purchased the phone I went to set my alarms for the next morning and it wasn't allowing me to change the time. I tried to reboot the phone and that is when I realized that parts of the screen were simply not acknowledging my touch. I couldn't even power the phone down because it would ask "Power off or Restart?" and I wasn't able to make a selection. The next morning there was a strip down the right side of the screen that was just black. It was no longer recognizing any touch input. I contacted Motorola by email. I explained what was happening and expressed that I need my phone for work.

I have bought Moto One Power. Everything is good in this mobile but some flaws like it does have 1 gaming mode: it's a mode in which it silents all the calls and notifications... I tried it by doing it with "Do not Disturb" mode but it didn't working. And thank for giving the face unlock feature in your recent update. Hope you will consider my request and will bring it in next update. Thank you. Overall a very good mobile for camera and features of Android One.

I like this blue Moto E5 Plus. The bat is amazing. The phone is great but it shuts off and on a lot. That sucks and now I would not buy another. Sorry it’s a great but the rebooting is annoying. Please fix this bug or make an app.

I ordered a battery pack Moto Mod on 2/11/19, and the receipts show that the device itself was priced at $49.99, $5.40 in shipping, and $4 in tax, for a total of $59.39. However, I have been charged $64.39. I have spent 3 days going back and forth with Joyce at Motorola Customer Care. Initially, she told me that, and I quote, "I am sorry for the inconvenience happened. I understand that you are asking additional $5 for the device you purchase. As per checking on our Order team it for the Total Tax$4.40, Total Shipping $5.00. " I responded to her, stating, "I'm sorry, this does not suffice my query. The original price of the battery pack should have been $49.99, shipping cost of $5.40, and tax of $4. This equals $59.49. Why was I charged an additional $5? ".

My family loves Motorola products because of their durability and easy use. However, they do break. Motorola offers a limited warranty service for these situations. This is not the first time but you can guarantee it WILL BE the last time we use Motorola products because of the warranty service. In previous times we have sent in devices only to receive them unrefurbished with the same issues. We have sent them back only to discover that they were a few days (shipping time) out of warranty and wouldn't be serviced. This time was the last straw. I called Motorola to submit a repair request. We confirmed my number, phone, etc and then I sent it out (after having to request a new shipping label because Motorola sent me an invalid one).

Motorola phone work fine for few months after the phone was charging slow and getting hot. I called them no problem you have one year warranty so I put deposit money so they send me another and I send them the bad one. Here come the problem. I was fortunate to have another line or phone so I did not care for the days 8 without a Motorola phone. It happen again with the second phone Motorola send me so I ask what happened is bad again so this time I do not have a second line or phone. I do not have a phone now 8 days. I do not think is right in 5 months 3 phones and Sprint do not help. I DO NOT HAVE A PHONE now my work bank my customer etc. Help.

I got a new phone a month or so ago and have had nothing but problems with it from webpages opening on their own to the new software update making it impossible to delete recent calls unless you want your entire call history deleted. I drive for Ub_r and the maps work for a while and then 3 or 4 times a day you need to reboot the phone to make it work quite a piece of SH_T. Never have I had this many problems with a new phone. I also bought the extended warranty and was told by Ve__zon that I could upgrade to a different phone. They would give me a 100 dollar credit for the junk phone not bad since I just paid a little over 600 dollars about a month ago. Quite a deal. Needless to say I will be getting a new phone and new service elswhere soon. Too bad I kinda liked Ve__zon service been with them almost 20 years. Their loss

We purchased our Moto cell phones from Verizon about 18 mos ago. Just two weeks ago my phone developed the issue of freezing up and then rebooting every few minutes. Verizon knows about the Android issue and is waiting for an upgrade. They reset my phone to the defaults but this did not work. I called Motorola support and they informed me that my phone will no longer get any more updates. So basically, they have decided to no longer work with Google to create updates for the phone. Since most Verizon packages have a two year payment plan, I am paying for a phone that is obsolete. I will not buy a Motorola phone in the future. Samsung or Apple have a better lifespan.

Sir Moto smartphones c2 plus not working properly. We purchased more than 10 nos to our family and friends. Service is very poor. Only one year correctly working so guide to redressal of my experience.

"One or more items in your order have been canceled. Please check the Order Status for more information. If you didn't request a cancellation, or feel this cancellation is in error, please contact Customer Support". This is what I receive after placing an order, after reaching out to customer service, they didnt have any answer and mentioned that I will receive a call why it was cancelled, what a crap, no explanation at all and someone would call me in 24 hours to explain the reason. Well, it's 48 hours, no call yet to explain. With such a crappy service, I think it's time to say Good Bye to Moto brand!

We got the phone through TracFone. It seemed like a good phone. My husband was setting it up and playing with the apps. The system requested to update it so he allowed it to even though it was new right out of the box. After he said ok that was the last time it booted up. I went online and researched a fix and followed several hundred fixes which didn't work. The system was designed like an archaic computer system that you have to put in safe mode to fix and if it had fixed it well that would have satisfied us. But after way too many attempts and workarounds to get it booted I packaged it up and told my husband it's going back. I'm not even going To bother anymore with it. If it's stuck on stupid from the first day what is it going to be like once data has been stored on it and it can't be recovered.

Battery shuts at random % levels, calls ring at times and don't same for text buzz, texts not sent, random shuts and restarts, popup out of Data range like to place a WiFi call? NO, it's the same location for 5 years, echoing calls hearing myself, days with no service till a reboot and some I've most likely forgotten. Soft boot doesn't fix it, tweaks do not and no new update fixes means look for a new company brand to buy. Hard boot means miss anything and it's lost, not ready to do that yet. Very disappointing phone-company.

I purchased unlocked Moto G5S online at Moto.com. Within 3 weeks I had a lot of problems with phone including not able to power up, unusable. Called customer service. I paid $25 for replacement. Within 2 weeks same problems. Returned 2nd phone, spoke with technician, begged him to be sure phone worked before I received 3RD PHONE. I was completely fed up at this point. I received 3rd phone. Again had same problems. I called demanding full refund because 3 phones within first 3 months of purchased. Answer, "Sorry. No refund," with the additions cost of activation fees with my carrier and return shipping cost. The most horrible experience and lost a lot of money for 3 phones that never worked. I WILL NEVER BUY A MOTOROLA PHONE AGAIN! THE WORST CUSTOMER SERVICE, WORST THAN cable companies.

They should call it a Google Phone. Every app on my phone goes thru Google first. First off the camera is so complicated and loaded down with fluff, Google Drive, Facebook and all the other Google apps are pre installed using most of my memory before it comes out of the box.

Sim slot of Moto G5 Plus stopped working. So I took it to service centre but they refused to cover it under warranty. These Motorola and Lenovo are the real cheater company. Please don't buy any Motorola and Lenovo product. I tried to complain but none of its customer care number are working. These big companies just want to earn money by fooling people. Please don't buy product of these companies.

I'm update my G5s plus mobile yesterday in version 8.1 Oreo. But since battery life is very bad and poor. High percentage of battery drainage. And loudspeaker quality in Oreo update is so bad. The song does not play well. So please improve your software and new update send me again early.

I purchased a Moto Z Play almost 2 years ago along with a speaker Mod and the glass screen has bowed and is coming off on both sides. I tried to get Motorola to help in some way but they insisted that I pay $125.00 Out of warranty fee/repair fee. Why would I pay to have a defective phone fixed? This phone should not have done this. I have a 5 year old LG that is in perfect condition. Now I can't use the phone or the Mod. I asked Motorola to at least refund me the cost of the Mod but they said no. Don't buy Motorola. This was the first and will be the absolute last one I buy.

Have been dealing with them and two different carriers for mobile phones for over 2 weeks now. Motorola finally said you are out of luck with the phone that is within warranty and you need to pay us 600 dollars to get a new phone, the old 400 plus dollar phone is basically a worthless piece of electronics. They have a special deal with Verizon so they can get a kickback from the carrier and hold you hostage to their phone and carrier.

Lenovo (Motorola) is sending me a new, unlocked e4. I am grateful that they have decided to give me a phone I can use. Just wish this could have been settled a month ago before I bought another one.

I bought three Droid 2 Motorola cell phones 2 years ago. For my wife and son each and one for myself. Everything was fine for about 18 months, then the batteries all started to fail. Within three months all the batteries were bad. We charged the phones on a wireless charger every night. Our sons failed first, in the morning when he would take the phone off the charger it would last for less than an hour. We had insurance on it and we got another Motorola. The replacement phone battery did not last very long and was soon causing problems. He still wanted a Droid and got a new one.

Motorola E4 Plus Cellphone - On 27th July 2018, around 3.30 PM I handed over the defective set to the Motorola Service Centre - Hara Agency, Bhubaneswar. Concerned person of the Service Centre has mentioned in the service order that the set is out of warranty. I then handed over a copy of the purchase invoice of Amazon bearing invoice no. **, invoice details ** dated 31.01.2018. The product was sold by Eastern Logica Infoway Ltd., Plot no. 33, Block A Cooperative Industrial Estate, New Delhi - 110044. She assured me that, "We will email to the Motorola Company and after receipt of confirmation we will solve the problem." On 30th July 2018, when I approached the service center, they returned back my defective set and told that Motorola has replied that this is a second sale and no warranty is available on this set. I was told to contact Amazon in this issue. Request to assist me in this regard for getting repaired the handset.

I bought a Motorola E cell phone that cost $200. You could hardly hear on it. When going by Maps directions, I had to hold it up to my ear to hear it. The most shocking thing was when I took it to sell at a kiosk, after getting a Samsung that cost the same, it told me that my Motorola phone was a coolpad phone. That's the kind the government gives away for free. The kiosk only wanted to give me $5. The Samsung offer for the same original price as the Moto E was $40. Such a rip off. I would never buy one again.

I purchased a MOTO e4 from Sprint 06/15, within a week, the phone screen went completely blank. I called into Motorola and they said that the phone was in warranty, and I had 2 options. 1 - either send the defective phone in to them and once they receive it, they'll send the replacement; or 2 - pay more than $100 to have a replacement phone sent out to me, and they will refund $80, holding the other $25 as deposit. I agreed to the latter.

I just got off the phone with Motorola. I had purchased a new Moto Z (Verizon) about 2 years ago. I started having problems with the phone almost immediately. I kept taking it back to the Verizon Corporate Store during that first year where they tried to resolve multiple issues. After that year they suggested I contact Motorola because nothing they did was able to fix the issues. I did so. Motorola spent weeks trying to resolve the problems and after failing at everything including a full factory reset, they send me a replacement phone.

When buying the Moto x4 it claims to be waterproof and it's not. My speaker has shut off and now cannot hear anything! In calls or music. Yet Motorola expects you to call them and talk to them with their broken phone and I don't understand how that can be if they're putting phones on the market that fail when they're protected and claim they are waterproof just to get consumers to put money in their pockets and then try and charge you the consumer to send in their faulty phone. Or you can wait weeks to get a replacement and they need to be held accountable. It's sad that they have so many negative reviews yet if it’s not putting big money in an attorney’s pocket they won't touch any of these cases. I don't feel comfortable with fake get rich quick attorneys looking at these cases to see where they can get money. And it's about the consumer yet they have made this into a justifiable game of greed. It's disgusting!

I purchased a Motorola 4G Plus. First, died all of a sudden. They replaced it because it was covered by the warranty. They sent the same phone just repaired and it broke again, this time they told me I have to pay because the warranty was expired so I paid. I got another phone and after two months started to work funny. The touchscreen goes out of control. Apps gets open by themselves and the phone makes call. I have to remove the battery because I cannot even turn it off. I call them and they told me I have to pay again, which is not cheap and I have to be without phone for weeks. I feel that this company is scam. They sent you broken phones to charge hundreds after a couple of months that you use your phone. I won't purchase any Motorola product anymore and of course I will tell everybody not to do it. This company doesn't know how to do business.

Bought 2 Motorola G (4) cell phones. Gave one to a friend. My phone began acting up after an update from Motorola about 2 weeks ago. Icons disappeared or moved to another screen. Screens would appear and disappear by themselves. Applications would just vanish and had to be reloaded. And the phone would dial numbers without my making a call. I saw it happen right before my eyes. And calls or pages I was viewing on the net would blink out and go to another page that I had not wanted to bring up and it would do this without user input. Like this phone was possessed. Called Motorola and they said that phone could not be repaired via a fresh system update but had to be exchanged.

I purchased a factory unlocked Lenovo built 64 gig Motorola G5 Plus online approximately 6 months ago. I liked at first. At the time it was the best bang for the buck for the features I require, which are unlocked and not branded with any carrier logo, global network compatible LTE, CDMA, GSM, UMTS, at least 64 Gig primary storage, at least 4 Gig RAM, additional SD card slot for at least 128 Gig. Other specs are decent enough for me, including the camera.

It has been over 12 weeks for a promotion that was claimed the day of purchase. The arrival date was 4-6 weeks. Every 4-6 weeks to the day I would call and be told it's still pending when I have email confirmation showing that it was accepted but no tracking number is provided. They tell you it's a third party issue and not theirs but they will document it on your account. Do not ever buy a product from Motorola. They don't support them, they don't take care of their customers and they don't solve issues. They give you the runaround. Also they blame everything else but them. I have contacted the FTC and BBB as well as attorney general about this matter. They refuse to take their device back even if something is their fault. DO NOT BUY FROM MOTOROLA!!!

Did not send promised/advertised projector - WE send required "Barcode" and whatever receipts we had from Verizon store, where we purchased Motorola phone. Motorola send us respond that there is no receipt. Of course we make payments, and obviously at the moment phone wasn't paid off. FALSE ADVERTISING!!!

I bought a Motorola Force 2 with the free projector with it. I was called quite a few times and emailed. I Never did get my Projector and the phone doesn't even compare to Samsung which I normally prefer. The Motorola service sucks. I am not impressed At all.

On December 11, 2017, I bought the Moto Z2 after shopping around because they offered the projector mod for free. I was supposed to receive it in 4-6 weeks. Since then, I have exchanged seven email chains and had several long painful phone calls with Motorola's customer service. I got the AT&T store where I bought the phone to contact them. Motorola said they never got the first receipt, then they couldn't read the one I sent, then I went to the store and watched the guy send all the information requested. Again, Motorola said that they didn't receive it.

I ordered a new Motorola Z 2 Force edition phone for SPRINT for my boyfriend for Christmas. I am a full time college student and when I saw that the discount did not get applied to my order I called into their sales support and asked for the change to include the discount. While on the phone with me they re-did the order and placed an order for the wrong phone. We had a delayed Christmas due to children at other parents houses. When the phone was opened it came on and showed VERIZON on the handset. You can imagine my horror of a gift given that could not be used. I paid with my bank card since I choose to NOT use credit cards and they don't take PayPal for payments. I called Motorola and went through 2 steps of customers reps to get a supervisor and ask for a refund and a label to return etc... She gladly helped me and gave me a Motorola internal reference number for the conversation as well as her name etc.

Purchased a brand new Moto G(4). Not even three month old the battery stopped holding charge. I setup warranty repair online. They sent me used phone (mine was just two month old!) and few days later I discovered that it has same problem if not worse. I contacted the escalations department but they pretty much told me to go fly kite. This company is the worse. Nobody should be buying their products.

I just bought a Moto Z Play and Hasselblad lens from the company website. No complaints about the equipment, but I also ordered a case which was not delivered. Submitted complaint on the website, got a response that I should submit a complaint on the website! Called the phone # instead and they sent me to UPS! (I don't think it's a UPS problem as I received the package, but one item was not packed.) Went back to online agent and pointed out they were sending me in circles. They asked me to submit the info again directly to them.

I feel like they doing the same as Apple iPhones. I can charge my Motorola Droid X phone battery all night & get up to 100%. Within 3 hours my phone turns off. Sometimes it shows 50% battery even 90% it will turn off & has to be charged again before it will even turn back on. I have used their FLASH APP. Bought a new VERIZON Charger. Still same crap. OH they off a ADD on Battery but VERIZON STORES dont have them & even Motorola Store shows out of stock! Flee Bay has them for just under $90.00. This is crazy. I dont even have the phone paid for & it's JUNK. I hope that there are more people out there on these forums that are will to draw a class action lawsuit against Verizon & Motorola. IF you Read this Please text me & us. Stand up for a product thats junk. I am ready to bring action. If they cant replace their JUNK free it's useless to have a phone that wont hold a charge 5 hours & it's sitting doing nothing.

I have a Moto Z phone that is supposed to be under warranty. It had some issues and I've explained that I have to use the phone for work. I need to get numbers off of it, destinations, and anything else that may come up including needing the reliability of the phone to be on when I need it, however due to the issues I have in a short amount of time I've had it. The phone is still under warranty but for that warranty to be honored they want me to either pay almost $500 to get my phone replaced and wait for the refund once the transaction is complete with the phones or go quite a while without a phone while I wait for my phone to go to them and then within 4 business days they will ship a return phone. That kind of warranty is garbage no matter how anybody looks at it. We buy these phones because we need them and mine being only a few months old is worthless.

Was the ones I really liked when I bought our TVs. DVD/CD player built in, has beautiful color and great picture. Couldn't find a better brand in my price range.

I have got Motorola Atrix from AT&T in 2011. There was a Liquid Damage. They told me that they no longer support the model. So, I have to pay for replacement device (Moto 2nd Gen). Screen was broken. So, I had sent it back. I paid for replacement. They sent me broken one which has this signal dropping issue. So, I have called them. They sent another replacement for the replaced one.

Recently bought the Motorola Z2 2 months ago. It's supposed to be indestructible. The guy when we bought it was throwing it at the brick wall inside the store so showing as it would not break. My screen broke. I took it back up to the store. He was in there again throwing the same phone up against the brick wall in his never broke but when mine fell out of my pocket it broke. They won't return and refund my money. They will not fix the device and I ended up having to pay $150 to have a new phone shipped to me and the phone is supposed to be indestructible. I think they better look up indestructible and see what that means before they put that on their program and not honor it. I would give it zero Stars if it would let you. Do not buy this product Bo Fair aware.

I called to ask about notification "chirp" when Moto Voice is activated by the code word to let you know to continue. The rep thru broken English kept telling me to look at the microphone on my phone. I tried with no luck to explain to him that Moto Voice is for hands free - he never understood what I was trying to say. I then asked him how to assign a ring tone to group contacts which also got me nowhere. So I called back and asked to speak with someone in customer service - I was transferred and after 20 minutes of the phone ringing, hung up only to call back again. This time I asked for someone in the US but was informed there was no one. I have had Motorola phones for a while but their Customer Service is getting worse not better. Maybe time to change.

Been having hardware issues with my phone but they do not help at all. I explained the issues were hardware related and the lady simply pawned me off on my service provider... She could have helped she said... but felt it really should be brought up to my provider. I explained I have had been talking with them for 3 days and she remained unhelpful. I understand if I was not a customer... but I OWN a MOTOROLA. It will be my last though. I get frustrated when companies do not stand behind their products.

I bought a brand new Moto E4 Plus, end of September 2017. The "fingerprint sensor" stopped working THREE WEEKS later. I didn't buy a Motorola phone to last only 3 weeks, and I'm considering filing a complaint with the Federal Trade Commission.

Most of the phones I have owned have been Motorola brand. They have developed a good balance between quality, features, and cost. I bought my current phone, Turbo 2, because of the build and in particular, the shatter resistant screen. Their website is clean and easy to navigate. The customizations available on their site are a plus as well. When I've had questions submitted through their site, they have been quick to respond, friendly, and professional. I am well pleased with the company and their products.

Motorola Moto G 2nd Generation has been a reliable partner; never had a problem. For basic tasks, it's very good. No means to install a memory card and camera resolution could be better, but for a sub-$200 phone, it’s not bad.

The phone has been durable, good battery life, and very minimal upkeep. Screen size is very good and very adaptable if you have poor vision. Also very easy to use.

I purchased the phone 8 months ago and about 6 months in, I have gotten the red and black stripes. Many hours of customer service and a phone rest and still no fix. Long time MOTO user but will be switching soon.

Was a great value for the money. Battery life an improvement over my previous phone and 8 MP camera takes great photos. Android Auto can be sketchy though.

This is a good phone and I especially like the fast charge capability. However, after about 7 months, the battery loses its initial charge much more quickly.

My Moto Droid Maxx 2 is reliable and the battery lasts for 2 days of regular use. Also, the 16 mp camera takes excellent photos but the only drawback is that it is available with only 16 gb.

The cell phone was purchased (Moto G4 Plus) on 6th Oct,16. Twice its motherboard got replaced and 3rd time again its screen got off. Within month service period it was with service center in 2 month, still don't know when it will be given back to me 3rd time. Also the behaviors and response of service center and customer support is horrible. They do divert the issue each other. I specifically told them that it seems manufacturing defect therefore better to replace it but nobody listening my voice and I am afraid because on 6th oct,17 the warranty period will be expired then service center will provide paid service whereas the set is problematic since beginning. Need justification i.e replacement of same value set or higher value. The difference amount will be paid by me.

My Motorola Droid Turbo 2 is a good cell phone. I like the cell but battery does not last a full day and I have only a few things running.

I have the Moto G4 Plus and it is all the phone I need. It is rugged, a good size that is easy to handle in most conditions. It does not have all the features some may want, but overall is an excellent value.

I bought a Moto E off Amazon for $20.00 and it is great and I love it. Use it on TracFone and since it's a Verizon, it pick up out here in the woods.

The Motorola Droid Z has a very good low-light camera & excellent battery life. The available modes are fun and functional but I hope to see additional options soon.

I'm searching for info about my Moto e4's problems only to find the same problems on model after model of Motorola phones. It just decided to hate my sd card outta nowhere so I've had to go back to my LG stylo 3 and I hate LG even more, my two Moto g's neither of their home buttons work to this day. Years and years for a chance to patch it but they've never patched their old phones and the new ones have the same problems, at least when I get my own company going I have literally no competition for the market looking for quality products the fact this company and LG get to exist. Just yuck for real. Yuck.

My friend bought me a Moto phone. It worked great for a week. Then it started draining power when I went to charge it. I read on the internet you have to hold the power and volume buttons down at the same time to reboot the phone. I did that and the phone charged up to 87% for a minute and then dropped to 22%. This phone is a POS **. I read years ago that a police department was having problems with their Motorola receivers. Sprint should not be selling these phones.

I fell for the Moto Z Force Droid with the hopes of all of the "Mods" that were coming. Well that fell through but I ended up with a great phone that has held up to the water, snow, and night in the refrigerator. The camera has excellent resolution almost as good as my Canon and sharing pics is a breeze. The Z Force stands up to numerous Apps running at the same time with no noticeable slow downs. But, there is always the but, the battery is horrible. It drains in less than 3 hours. The phone does have the rapid charge and will be fully charged in 15 minutes as long as I take my charger. This phone takes a USB-C charger which is the same port as is used for earphones. I finally gave in and bought bluetooth earphones so I wouldn't have to deal with the hassle. Overall it is a great phone and does mostly what is promised. I would take this phone over an iPhone any day of the week. It is a good investment.

This Moto G came with 8 GB memory. I have increased its Memory with a 32 GB microchip and it works great. Other than having some small issues with the touch screen, everything is good.

It's overloaded with google apps when purchased. It's difficult to upload photos to PC and it disconnects from wifi and reconnects very very frequently. The size is good and sturdy case without protection though.

Bought Moto G5 Plus to replace Nexus 5; good phone for the low price. The Moto overlay is not overly intrusive and is very close to stock Android. Unfortunately, Lenovo's reputation for updates is quite bad.

I had a Samsung Note 4 that I loved until its last update that destroyed my phone, lost everything. Now Moto Z is pretty good although some features are not on it.

The "shatterproof" Moto Z shattered after 10 months only and trying to get the replaced/repaired in a timely manner is a horrible experience. 1st there is not a Motorola store where you can actually GO and they can take care of you there, you MUST call one of their hundreds of 1-800 numbers and they ALL go to the PHILIPPINES. I want someone who I understand, who can help me with the product they sell to the USA. I don't want to speak with someone who is reading off a script and who LITERALLY will not do anything to help. This will be our LAST Motorola purchase... OF ANY KIND... EVER.

Motorola blur phone ok for normal use. Most apps will not work with this phone. It is a android. Even androids app have a hard time finding one work. If you need more than a basic phone this will not work but good price.

I own a MotoG5 Plus and my overall experience with the phone is average. The phone is functional with some nice features like the fingerprint scanner and a pretty nice camera. However, I find it can be a bit buggy at times, with apps that require an uninstall/reinstall or a hard restart, and the speakers are pretty quiet and low quality. The phone doesn't feel as high-end as its ubiquitous but more expensive rivals, and it also lacks the range of higher quality accessories that are available for other brand names. Overall, a good phone at a good price. I saved $500, but I still wish I'd bought an iPhone.

This is a middle of the road phone with limited bells and whistles. The battery lasted about half a day if you don't use it much. There are better phones but for much more money.

I had an iPhone but Apple products are no longer intuitive! I saved money and a lot of hassle buying a Moto 4g. It's easy to use, has a great camera and does everything I want for less money.