Motorola Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Motorola
- Good battery life
- Durable design
- User-friendly interface
- Affordable price
- Frequent software issues
- Poor customer service
- Limited storage capacity
Motorola Reviews
Filter by Rating
- (30)
- (28)
- (18)
- (31)
- (409)
Popular Mentions
- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 22, 2009
Reviewed Nov. 17, 2008
Reviewed Aug. 22, 2008
During the month of april 08, i purchased a motorola twin set cordless phones for my home. In august 08, the phones stop working they went completely dead, they refuse to refund and stated motorola is responsible. I have been back and forth with the two for the past two weeks. neither want to refund or take responsiblity for the defective phones. please help me get my money refunded.
Reviewed Aug. 22, 2008
During the month of april 08, i purchased a motorola twin set cordless phones for my home. after a few months the phones went dead. i call motorola at the number in the guide booklet that came with the phones. model number MD4150 they assisted me in trying to reset the phones but to no avail the phones where still completely dead. they ask me to fax them the receipt from my credit card bill showing the amout and purchase of the phone to fax number 719-948-1966 and i did just so.
i waited for a responese from them and no response. so on 8/22/08 i called them they received my fax and proof of purchase and they said they were sorry to say but that there was nothing they can do because the day the phones went dead it rained in new york city and that was the reason why the phones stop working. have you ever heard of such. they had ask me that day the phones went dead did we have a power outage or rain storm i stated no we just had a little rain, now they are saying we had a suname in the bronx on that day thats why my phones stop working.
its totally disgusting how the consumers continue to be treated like crap. now i dont have their address they refused to give it to me so i can ship them the phones. they just said too bad i loose my money $119.18 and im going to make another complaint on the seller because they said they cant help me either that motorala is responsible. now no one is to blame oh yes the drizzle we had on that day. please help me get my money refunded. its not fair how companies and retailers get away with situations like this.
Reviewed July 12, 2008
I renewed a contract with us cellular and received a new phone at a cost. within 20 days the phone malfunctioned. we mailed the phone into Motorola. they sent back a denial saying is was water damage. the little water sensitive dot instide the phone shows no water damage. they refused to alter their position.
I had to buy another phone
Reviewed June 1, 2008
I carried a motorola cell phone on the left side of my belt for 12 to 18 hours a day between 1991 and 1995. Starting in 1995 I became ill with no diagnosis. By 2003 a large tumor had formed on my left ovary. After surgery I was diagnosed with ovarian cancer and told I may not survive more that 3-5 years.
From the years 1996 to 2003 I became progressively more ill until I was unable to work. In 2005 I had a brief recovery period and started a business that I had to close in August 2007 due to a reoccurance, this time my left decending bowel is suspected. I've had a radical hysterectomy, 6 months of chemotherapy which nearly did kill me and which I'm still detoxing from. My life is now focused on trying to stay alive. So far staying alive has cost me my entire life savings and every-thing I could beg or borrow from family.
Reviewed Feb. 25, 2008
I purchased 2 black Motorola H550 blue tooth accessories as a Christmas gift for my husband in early December, 2007. Neither one was operational. I called Motorola and they advised me to send both bluetooths and both chargers to them for repair or replacement. They suggested I send the chargers because they were unsure if the chargers were the reason for the malfunction. I did exactly as they asked. I even paid to ship them back to motorola. Then on February 6th, I received a package from them. It was 2 HOT PINK H550's and NO chargers.
This was unacceptable so I called them back and reported the problem to them immediately. They asked me to send back the pink ones and they would correct the error. I demanded that they send me a prepaid shipping label via email which they did. They then promised that I would get my replacement mailed overnight once they received the pink ones back.
They also assured me that the chargers would be included in my package. I sent them back, they received them on Feb 8, 2008 and STILL as of today have not shipped them to me. Needless to say, by now, after a minimum of 10 phonecalls, each taking over an hour of my time with their incompetence, I am angry. I asked for a manager and receive more incompetence in the form of Mike Id # 351112.
He was condescending and rude on more than one occasion during our conversation. He proceeded to lie and say that he send me a confirmation email stating that I would be receiving my products by tomorrow, Feb. 26th. When I asked him to stay on the phone until i received the email he refused and hung up on me. I still have no email from him.
Reviewed Dec. 13, 2007
I am subscriber to SPRINT cell phone service. Every two years, SPRINT gives a FREE phone to its Customers which has 30 days warranty. After paying some upgrade and activation fee, I got aMOTOROLA Razar phone. There are many problems with this phone. 1. Even if itis plugged to electric outlet, it gives a message Unable to Charge. The only way I can get rid off this meassge by taking the battery out and reconnecting back. 2. It does not keep a charge. I have to charge every 12 hrs to keep the phone working.
Reviewed Dec. 10, 2007
I purchased five cellular phones from Cingular (AT&T) on or about 5/4/2007. The phone is a Motorola SLVR L7 with a one year warranty. We are committed to a two year contract with these five cell phones. Seven months after receiving the phones, one of the phone's button came off. The button is held in place by a thin film of plastic. Several of the other phones buttons are becoming loose. I believe that this phone was not designed to perform as it was promoted. The phone has a camera, video camera, mp3 player and can be used to play games. The phone was not designed to last one year or less and if the cheap buttons break, the owner has to pay for the repair even though the phone is under warranty. Motorola's manufacturing standards are wavering and are becoming subpar, lacking the quality they were famous for just fifteen years ago.
Motorola has informed me that if their technician's belief that the cheap, defective button breakage is our fault; we will have to pay $75 for the repair of this phone.
Reviewed Nov. 30, 2007
In Sept of 2007, my daughter was charging her cell phone. She picked it up to look at the time and it felt extremely hot. She set it down on the counter and pulled the charger from the wall. Within seconds, the phone exploded, filling the house with thick, chemical smelling smoke and burned her kitchen counter. Luckily, she only suffered minor burns on her fingers and respiratory distress from inhaling the smoke. This incident was very frightening and extremely upsetting to her to say the least.
After contacting Motorola, a verbal agreement was made to return the damaged phone and they would send a new phone. My Visa was given in the event the phone was not returned to Motorola.
To make a long story short...the phone was returned to Motorola, they charged my visa $449.00 and won't reverse the charges. They are refusing to accept any responsibility for the damages. A letter was sent implying that their visual inspection showed evidence the phone was exposed to an external heat source and therefore, the phone was not defective. This is absolutely a false accusation.
Reviewed Nov. 23, 2007
I am currently using Motorola Q, however, I have had cellphone headaches since I started using all different cellphones since 2000.
I realized that my headaches were coming from the cellphone b/c I had bought the phone immediately before the headaches started. I also suspected it was the cellphone b/c I got headaches on the same side of my head where I was holding it. Moreover, I went away from it for a week, then came back, listened to my messages, and then got a big headache during that.
I also know that it is a different style of headache than any other I had previously felt.
Reviewed Oct. 29, 2007
I bought a 60 minute Tracfone card at Target and every time I try to redeem the 60 minutes the tell me error:pin not activated. I've tried to redeem my air time at least six times and I get the same answer. I called Tracfone and they told me I had to go to Target and get the card rescanned. Target said if they rescanned it they would have to charge me another $20. I am VERY unhappy with the way I have been treated by the people at Tracfone. All they did was give me the run around when I wanted to talk to a manager about this.
Reviewed Sept. 30, 2007
I purchased a Motorola bluetooth wireless headset (model #H700) from Best Buy retailer in So. Setauket, NY on August 28th, 2006. When the headset failed to operate in May 2007, Best Buy contacted Motorola at 1-877-668-6528 telling the representative the unit was in excellent/almost new condition and that a replacement per my purchase agreement was in order, since it was less than one year from the original purchase date. I was given an RA# 100607617 and sent the non-working unit back to Motorola for replacement. I received the replacement on June 15, 2007. I immediately contacted Motorola again since the replacement unit failed to operate. I requested a new unit, not a refurbished or used one as it was confirmed by the representative that was what I received. I received a second replacement unit on June 26, 2007. This unit was not in the original packaging and did not appear to be a new unit. This unit did work, however, only occassionally, not at all like the new unit I purchased. I called and complained again to the same number and was told someone would call me back. To date, I have not received any call back from Motorola. The unit is now not operational at all.
Reviewed Sept. 4, 2007
I am writing about my Motorola Razr V3 cell phone. I began noticing that my cell phone would not charge I thought maybe I needed a new charger so I went out and bought another one yet it still would not charge. The next day I take my phone to a cell phone repair store with the attempt to get it fixed and they informed me that they could not fix it to call the company Motorola to see what they can do being that my one year warranty wasnt up. I called in July and was informed that although I bought the phone in late December early January the warranty was good until July 25 so I had to send the phone to them before that time.
I sent them the phone on July 13 2007 to the address they provided which was received by the repairs department on July 20. They informed me the repairs would take 15 business days. Two weeks later I call to find out the status on my repair they begin to give me the run around. They told me that someone would reach me within 24 hours and tell me when I will get my phone back. No one contacted me like they said they would so I began calling again. On August 20 I faxed a letter to the complaint department and within 2 days someone called me and told me they will take care of it and send me a phone, they were to send it out on August 23 and it would take 2 to 3 days to reach me a week went by and I didnt receive the phone I called the complaint department and have not been able to reach anyone. On August 31 I faxed them a second letter and expressed to them that I would like this taken care of ASAP. I also informed them that I was going to contact the Department of Consumer Affairs if this was not taken care of by Sept 4 2007.
Its almost 2 months since I sent the phone and in the mist of all this I've had to purchase other used phones. I have taken and followed every protocol; they have had more than enough time to rectify the matter. I paid for this phone it wasnt given to me and I dont believe that they should get away with this. . I dont know what else to do.
Reviewed July 7, 2007
I've been using a cell phone for 5 years now. I used it a lot on my right ear for about 3 1/2 years and when I began to get a lot of pain in my right ear I stopped. I use the speakerphone now or use my normal phone at work. I tell all my friends that I cannot be on the phone a long time because my right ear hurts from using the cell phone. I keep it for emergencies but I harldy have it held up to my right ear anymore. It just isn't worth it.
Reviewed June 8, 2007
This problem is common with some of the v3 phones, yet they refuse to acknowledge and demand the $75 fee!
Reviewed June 6, 2007
This morning as I left for the grocery store, my motorola cell phone began to ring alerting an incoming call. It was lying in the passenger seat and I could not answer it for I was in traffic. Suddenly a loud "explosion" occured and my right thigh began to hurt as if I'd been hit by something. My first thought was that I'd been shot, so I pulled into the nearest parking lot, ran into a nearby store for help. After I had checked myself over for wounds, and called my daughter, we ventured back out to the car to check for any damage there. None was found on the car or me. The only thing it could have been was the cell phone, and so we began to piece the mystery together.
Our theory is this: Upon my departure for the grocery store I had stopped to fuel up, so could it be that somehow fumes inside the car were ignited when the cell phone rang? The windows were all the way up as usual, because I suffer from allergies and rely on the cars air exchange system for comfort, and this could have contributed to the incident. My purpose for writing this is strictly for awareness by others. I've read all the warnings and stories about fueling up dangers, and consider myself an educated consumer, but nowhere have a read anything quite like this happening to someone else. Please post this for all to read so that it may help others.
Reviewed March 23, 2007
My son & I both purchased Motorola Razors. I, directly from Motorola. My son, from Walmart, because the Nokia phones provided with my family call plan through Cingular were all defective, and we were tired of replacing them.
PROBLEM: My phone, my son's, and a friends are all sealed improperly; so that dust, lint, etc. catches between the protective screen on the inside of the phone so as to make it almost impossible to see the display. Mine eats batteries, and my son's audio is bad.
ATTEMPTED RESOLUTION: I contacted Motorola first by website to locate a dealer that could take apart & clean the "protective" screen cover. They don't have one within 50 miles of us.
I then called the telephone number listed above. It was confirmed by a gentlemen that spoke in very-hard-to-understand-broken english, that they did not have anyplace close to where we live in Southern California (!). He checked to see if I was still under warranty, and I was, until April 2007. He said I can mail it to them (allow 10-14 days for delivery - then time in the shop - then another 10-14 days) to resolve the problems. They do not replace the phones - only repair them. So......we would be without phones for basically a month. I told him that was a perfect example of unacceptable customer service. He said sorry - and it wasn't his fault - but that was the company's policy - and "eet's basiklee buyer beware". I was stunned....and asked to be referred to the customer complaint department. I got a customer serivce supervisor named "Cesar", and he repeated the same stuff, and I told him I would like to register a complaint. He said he would forward the information to the powers that be. Did not take my name, phone number or email, so I know it would be placed in the circular file.
Reviewed Jan. 11, 2007
I bought a Razr phone and the screen has gone black in 5 weeks. The store checked the serial #'s on Motorolas web site and said it has a warranty till 2008. Motorola said it was a phone they won't warranty. What a joke!
Reviewed June 25, 2005
I purchased a Motorola V180 wireless phone from Cingular in October, 2005.
While working in the computer center where I am currently employed on 06/24/05 approx 15:30, my phone suddenly became warm while resting in my front left side pocket on my jeans. When inspecting the phone I noticed the LCD screen on the cover was burning. I removed the battery to halt the spread of the burn.
After approx 5 min I replaced the battery & the screen began to reignite. I removed the battery & contacted Cingular customer service.
Cingular informed me that their warranties do not cover damage to the phone. Additionally I was accused of submerging the phone in liquid or forcibly striking the phone. They refused to satisfactorily resolve this issue even though this is clearly a safety hazard to the general public.
Damages: I will have to buy a replacement phone.
Motorola Company Information
- Company Name:
- Motorola
- Website:
- www.motorola.com