Motorola Reviews

But after this time period, when I visited there, I found that place completely changed to something else. I would like to tell you that my father was completely satisfied with the handset till the problem occurred and he is in no mood to change the set as well. Please help me with a new original charger and Battery of L-6 Model if I can have it free of cost.

My phone will just start taking pictures, it freezes, dials many numbers, or no numbers, cuts off words while texting, etc. I call Motorola and was told to send it in. I did this on 11/19/09. On 11/25, I called in to ask about my phone. They told me it had not been received and I said feed said it was received and signed for, so their reply was, we can find it. This went on until 12/4/09. I was told that my phone was lost and would be replaced. On 12/7/09 I got a package from FedEx. Yes, I got my phone. Um nope, I got a phone but not the new one they said I got my phone the one that was lost until 12/4 and guess what as soon as I took it out of the box, it did the same thing.

So, I called Motorola and while I'm on the phone with Belinda ** at the repair center, guess what my phone is doing; yup, taking pictures. I asked her, do you hear my phone taking pictures on its own? I asked her about the new phone that I was supposed to receive and she tells me that the phone was already replaced and that they will not keep replacing the phone. I asked her how my phone could have been repaired if it was lost and how is it that my phone has had no damage, not one scratch or nick why was it doing this. I asked her why is a $300 phone acting like this. Why is it that I got the phone back at 1pm and I was sending it back at 5pm?

Needless to say, I sent the phone back off on 12/7/09 to wait another 10 days. I asked if the customer was supposed to be satisfied and got no answer. I told her I was going to complain to my state’s Attorney General and news stations. I got no reply. I asked her what happens if I am in an accident while I drive to work at 4 in the morning and got no answer. I told her never again will I buy another Motorola product. I also told Boost that they just lost two customers. I am a single parent that works almost an hour away from home and I don't have my needed communication.

I spoke with a very nice lady, who was very understanding on the phone, but still could not help me. She suggested I call the manufacturer, so I did. Once again, I got this stupid person on the phone named Sid ID #**, who also could not help me. They sold me a plastic phone made in China that literally fell apart in my hand while I used it and they consider this my fault. I told the kid to, at the very least, record it somewhere that he had gotten a complaint against one of their products. He would not do that so I asked to speak to his supervisor. He then said I could not because they were all busy at the moment. How is the public to know this is a faulty phone if someone isn't recording complaints as they come in? It sure seems like they don't care about the consumer here and I got ripped off. In fact, many, many, many more people will also because they are going to keep selling that piece of junk phone. They don't care, customers don't matter anymore.

i waited for a responese from them and no response. so on 8/22/08 i called them they received my fax and proof of purchase and they said they were sorry to say but that there was nothing they can do because the day the phones went dead it rained in new york city and that was the reason why the phones stop working. have you ever heard of such. they had ask me that day the phones went dead did we have a power outage or rain storm i stated no we just had a little rain, now they are saying we had a suname in the bronx on that day thats why my phones stop working.

its totally disgusting how the consumers continue to be treated like crap. now i dont have their address they refused to give it to me so i can ship them the phones. they just said too bad i loose my money $119.18 and im going to make another complaint on the seller because they said they cant help me either that motorala is responsible. now no one is to blame oh yes the drizzle we had on that day. please help me get my money refunded. its not fair how companies and retailers get away with situations like this.

I had to buy another phone

From the years 1996 to 2003 I became progressively more ill until I was unable to work. In 2005 I had a brief recovery period and started a business that I had to close in August 2007 due to a reoccurance, this time my left decending bowel is suspected. I've had a radical hysterectomy, 6 months of chemotherapy which nearly did kill me and which I'm still detoxing from. My life is now focused on trying to stay alive. So far staying alive has cost me my entire life savings and every-thing I could beg or borrow from family.

This was unacceptable so I called them back and reported the problem to them immediately. They asked me to send back the pink ones and they would correct the error. I demanded that they send me a prepaid shipping label via email which they did. They then promised that I would get my replacement mailed overnight once they received the pink ones back.

They also assured me that the chargers would be included in my package. I sent them back, they received them on Feb 8, 2008 and STILL as of today have not shipped them to me. Needless to say, by now, after a minimum of 10 phonecalls, each taking over an hour of my time with their incompetence, I am angry. I asked for a manager and receive more incompetence in the form of Mike Id # 351112.

He was condescending and rude on more than one occasion during our conversation. He proceeded to lie and say that he send me a confirmation email stating that I would be receiving my products by tomorrow, Feb. 26th. When I asked him to stay on the phone until i received the email he refused and hung up on me. I still have no email from him.

Motorola has informed me that if their technician's belief that the cheap, defective button breakage is our fault; we will have to pay $75 for the repair of this phone.

After contacting Motorola, a verbal agreement was made to return the damaged phone and they would send a new phone. My Visa was given in the event the phone was not returned to Motorola.

To make a long story short...the phone was returned to Motorola, they charged my visa $449.00 and won't reverse the charges. They are refusing to accept any responsibility for the damages. A letter was sent implying that their visual inspection showed evidence the phone was exposed to an external heat source and therefore, the phone was not defective. This is absolutely a false accusation.

I realized that my headaches were coming from the cellphone b/c I had bought the phone immediately before the headaches started. I also suspected it was the cellphone b/c I got headaches on the same side of my head where I was holding it. Moreover, I went away from it for a week, then came back, listened to my messages, and then got a big headache during that.

I also know that it is a different style of headache than any other I had previously felt.

I sent them the phone on July 13 2007 to the address they provided which was received by the repairs department on July 20. They informed me the repairs would take 15 business days. Two weeks later I call to find out the status on my repair they begin to give me the run around. They told me that someone would reach me within 24 hours and tell me when I will get my phone back. No one contacted me like they said they would so I began calling again. On August 20 I faxed a letter to the complaint department and within 2 days someone called me and told me they will take care of it and send me a phone, they were to send it out on August 23 and it would take 2 to 3 days to reach me a week went by and I didnt receive the phone I called the complaint department and have not been able to reach anyone. On August 31 I faxed them a second letter and expressed to them that I would like this taken care of ASAP. I also informed them that I was going to contact the Department of Consumer Affairs if this was not taken care of by Sept 4 2007.

Its almost 2 months since I sent the phone and in the mist of all this I've had to purchase other used phones. I have taken and followed every protocol; they have had more than enough time to rectify the matter. I paid for this phone it wasnt given to me and I dont believe that they should get away with this. . I dont know what else to do.

This problem is common with some of the v3 phones, yet they refuse to acknowledge and demand the $75 fee!

Our theory is this: Upon my departure for the grocery store I had stopped to fuel up, so could it be that somehow fumes inside the car were ignited when the cell phone rang? The windows were all the way up as usual, because I suffer from allergies and rely on the cars air exchange system for comfort, and this could have contributed to the incident. My purpose for writing this is strictly for awareness by others. I've read all the warnings and stories about fueling up dangers, and consider myself an educated consumer, but nowhere have a read anything quite like this happening to someone else. Please post this for all to read so that it may help others.

PROBLEM: My phone, my son's, and a friends are all sealed improperly; so that dust, lint, etc. catches between the protective screen on the inside of the phone so as to make it almost impossible to see the display. Mine eats batteries, and my son's audio is bad.

ATTEMPTED RESOLUTION: I contacted Motorola first by website to locate a dealer that could take apart & clean the "protective" screen cover. They don't have one within 50 miles of us.

I then called the telephone number listed above. It was confirmed by a gentlemen that spoke in very-hard-to-understand-broken english, that they did not have anyplace close to where we live in Southern California (!). He checked to see if I was still under warranty, and I was, until April 2007. He said I can mail it to them (allow 10-14 days for delivery - then time in the shop - then another 10-14 days) to resolve the problems. They do not replace the phones - only repair them. So......we would be without phones for basically a month. I told him that was a perfect example of unacceptable customer service. He said sorry - and it wasn't his fault - but that was the company's policy - and "eet's basiklee buyer beware". I was stunned....and asked to be referred to the customer complaint department. I got a customer serivce supervisor named "Cesar", and he repeated the same stuff, and I told him I would like to register a complaint. He said he would forward the information to the powers that be. Did not take my name, phone number or email, so I know it would be placed in the circular file.

While working in the computer center where I am currently employed on 06/24/05 approx 15:30, my phone suddenly became warm while resting in my front left side pocket on my jeans. When inspecting the phone I noticed the LCD screen on the cover was burning. I removed the battery to halt the spread of the burn.

After approx 5 min I replaced the battery & the screen began to reignite. I removed the battery & contacted Cingular customer service.

Cingular informed me that their warranties do not cover damage to the phone. Additionally I was accused of submerging the phone in liquid or forcibly striking the phone. They refused to satisfactorily resolve this issue even though this is clearly a safety hazard to the general public.

Damages: I will have to buy a replacement phone.