Motorola Reviews

The Motorola DROID MAXX was a great phone for two years. After that, keep getting software crashes and lockups. Battery life is down but to be expected.

It's a great phone even though it has its flaws. It still works out. It meets my needs and it puts me on a on a place where I can go back and look at my notes and look at my memories and pictures hiking. Create almost anything with my phone. All my files that I have my dates. Anything that I can create with my phone. It has it all. Thanks for creating this phone just for my needs.

The cellular is very simple & clear when including diversified areas that are also being included. Their overall software layout of this Motorola phone is partially different compared with many others, and always assisting their CLIENT asap!

Motorola is the worst cell phone and brand. I had to exchange it several times in less than a year. There was always something wrong with it. Also, the battery would only last a couple of hours.

Motorola has had several owners but Lenovo seems to be serious about the brand. They now have a great value for the price and they use the latest Android system.

I love the AT&T price of $43 a month is not so bad for the functions of the phone. I love the fact since I moved out of my mom's house to a city that I did not know well and GPS was great.

My Moto X has been a great phone to use and has never let me down. I am getting ready to start looking for a new phone, and the latest Motorola phone will get my 1st look.

I bought a new Moto Z2 force from a Moto authorized dealer in New York online. As of this writing it's 3/4 weeks but when I realized it had a problem I notified them and explained the problem. Tried the troubleshooting steps. Nothing solved the problem. Did some research. Turns out it is a well known issue with this line of phones... I called Motorola/Moto Care as the phone is under warranty. Talked to customer service. They said software/hardware problems and to send them the phone. (which costs to ship) They would check it out. I said I couldn't do that as I run my business through my phone, and can't just shut down for a couple weeks while they figure it out.

My Moto X Pure Edition had a broken screen and my Moto 360 had started having software and hardware issues. I contacted support using chat and they refused to help without me paying them. They were not willing to make an exception for either cases. They insisted that warranty is no longer active so we can't help, many retailers have made exceptions in cases like these and Motorola fails to budge.

I had a requested to all Indians please don't buy any products of Motorola and Lenovo too... They are just cheating us. I bought 2 mobiles Moto G4 Plus after 3 months neither battery working nor charging jack. Service centre not responding. Lenovo: screen went in just 48 days... Pls don't buy any products of these two cheater companies.

It was a pathetic response from your service center. I have purchased Moto M in the month of January 17. On Monday 19th June it suddenly stopped working, I was not able to hear. So been to authorized service center for a request to check what went wrong. Support executive responded as nice speaker not working. I was assured by support staff as you will get your phone on Thursday as both the parts need to replaced. Today morning I called up the support staff. I was informed as still it will take 3/4 days.

I bought a Moto G4 from Amazon and in less than 30 days the screen would randomly flicker. The only way to get it to stop was to turn it off. During the last incident it wouldn't turn off, overheated and caught fire. Motorola would not refund my money but insisted they could only send me another phone. They asked for my burnt phone so their "scientists" could look at it and promised to let me know what they discovered, nada. I've had my second Moto G4 for almost two months and the flickering screen has appeared and the drop down window appears for no reason and blocks the screen. It's a dangerous phone and I'm chucking it in the trash rather than wait for the next fire to happen. I'll never purchase another Motorola phone.

This phone is a complete piece of junk!! I've had mine replaced, repaired and I've done factory resets but it still wins the "absolutely do not buy" award!!! I can't even set a stupid ring tone! Answering and hanging up are hit and miss. I don't know how many times I've tried to answer a call! It's supposed to be an easy slide of the finger...ya right! Save yourself the time, money and aggravation and buy any other brand of phone! 2 soup cans and a string would be a better than this phone!

You sent me an email on May 24th letting me know that you received the phone back. I expect you to return the unauthorized money you took out of my bank account ASAP. TODAY. I bought my Motorola Pure X through Amazon in late February. I had problems with the phone connecting to numerous bluetooth devices (which I am not explaining here as I've repeated the issues at length with multiple Motorola and Amazon people). I had a terrible experience with "Richard", at Motorola, who told me he was a supervisor. I spent a great deal of time with him, as well as with a Motorola customer service worker, whom I originally spoke with to over the phone. I must have explained my issues and all the troubleshooting steps I had taken previous to speaking with them both at least 2 dozen times, if not more.

After buying Moto X Play, within 2 months its display and speakers started malfunctioning. On visiting the service centre numerous times for the same recurring issues I received the same response every time from them - "We cannot do anything. We cannot replace the handset even if we are not able to repair them." Good going Motorola! Extremely disappointed with a such a big brand like Motorola. Your service centre sucks. You are neither able to repair your sets nor able to replace them.

I am on the phone with Motorola right now. I bought a Motorola phone and it was defective. All kinds of problems - Motorola sent me a new phone, had info from old phone transferred to new phone yesterday and guess what!!!?? This phone is defective too. They now want me to send this phone back so they can send me another one of their (defective) phones. I am so sick of this. I do not have time to spend all morning on the phone with them. I will not send this phone back. I DO NOT WANT ANOTHER MOTOROLA PHONE, TV OR WHATEVER OTHER PRODUCTS THEY SELL. I am trying to get a refund for the original purchase price. I will go to any lengths to get it!!! They have screwed with me enough. (You can't tell that I'm upset can you???)

If I could give them 0 stars, I would. Basically I've had a phone for a little over a year that has been broken since I purchased it brand new. Motorola's team is incompetent, negligent and intentionally sabotaged me getting a replacement phone. I requested one three months ago, and have since spoken to them 24 times. I have provided them with 3 different credit cards, (one debit card, that all has sufficient funds in them). Each time, they told me the issue was not "resolved", that my bank didn't accept the $75 charge. All of this is untrue. They held the $75 on my cards several times. They basically force people to buy a new phone because they refuse to honor their quality guarantees and warranties. They should be sued over and over and over again.

Moto G Plus - I am very disappointed with this product. I was having respect for this company but after using this product is feel like I'm was wrong. Heating problem is main issue, heat like heater even I hardly use phone that time. Within 3 month, motherboard is burst. Then battery problem is like **, and at last hanging problem. Salute to this phone...

I have a Nexus 6 that I took very good care of — It's in pristine condition. There are no hardware problems with the phone that I need to fix. It is strictly a software issue. I have spent 3 weeks now troubleshooting with Motorola. They can't help me get into my phone (I own it outright) and they won't replace it because it's out of warranty. IT'S NOT A HARDWARE ISSUE. IT'S A SOFTWARE ISSUE! So now software glitches are part of a warranty? The worst customer service ever. I don't even know how much time I've wasted waiting on hold and all I have to show for it is a beautiful paperweight. How is it I can own my phone and am locked out of it with no way in? They keep telling me they will contact me but never do — I have had to call them back every time. I seriously feel like I'm getting the runaround.

When connect charger then the phone screen is automatically flickering, auto touch anywhere in screen and too much heat the mobile. Also battery drawn quickly. A very bad experience. Purchased Motorola g4 plus. Very much unsatisfied with Motorola phone. It's a huge problem. Please don't buy Moto either you killed. 1st when I purchase the phone then I return the mobile for this above problem and change to buying the phone but same problem is face.

I contacted customer support because my Moto Z broke and they replaced it for another broken phone. When I called to see what they could do to compensate me they told me their highest division would contact me in 2 days with the ability to upgrade my phone. It took me calling and emailing them 2 week to respond that they are not willing to give any compensation for sending me a broken phone, giving me the runaround and taking 2 weeks to have the higher department contact me when it was to only take 2 days just to say no.

Ordered a Moto G5 Plus smartphone, pre-release. Scheduled to ship in 18 days. Two days after the order I attempted to cancel the order. They would not cancel the order. It was more than two weeks prior to shipping date. Told me I could return the phone. How much money and hassle does this customer unfriendly policy cost the company? Do they imagine people will want to keep their product so they can keep the money? This is a waste of time and money, I will return the phone and would not recommend trying to deal with Motorola in the future. I have had two Moto G phones in the past and I presently have two Lenovo (same parent company) computers. Do they treat all customers this way?

Moto e3 power - When I went to customer care of moto in order to repair my phone mic which suddenly stopped working they checked my whole phone and showing minor break in phone camera lens. They said that I have to pay 1800 to change full back cover and camera lens then only this warranty is applicable on my phone. Which is ridiculous as I went there to repair my phone mic not camera lens and I am under warranty. They cheated with me, what is the connection between camera lens and mic? After Lenovo acquired Moto they are really downgrading moto products. I will never buy any moto product in future.

SIM CARD ISSUES, TURNING OFF, BATTERY DRAIN, MORE. End of Dec. 2016 I purchased a Smartphone MOTO G4 PLUS from local Best Buy. I purchased a micro SIM card for my carrier. Installed and initiated the phone as per instruction. Connected to the carrier Net and Internet and made few calls. After 10-20 min I wanted to make a call again. THE PHONE displayed a message "No SIM card - Emergency calls only". Internet on, phone active but not connected to the carrier network. Replaced 2 SIM cards without improved results. The carrier confirmed it was not the SIM card issue. Motorola ask me to perform multiple reboots and number of other instructions that changed nothing. They asked me to return the phone to them for a replacement.

I bought Moto G4 Plus mobile from Amazon 5 month ago. Suddenly its vibration is off. Means phone didn't get vibrate. I went to care center. They said there is problem of motherboard. They change motherboard after 3 weeks but problem was not sorted. I again went to care center. They said "your phone will not get repaired by us." They cheat. I want to replace my phone or get repaired. Motorola service center in Sangli is very bad.

Bought an unlocked Moto Z play and discovered a crack from fingerprint reader to edge of screen. Phone was not mishandled or dropped so I believe it to be a manufacturing defect. Spent nearly an hour trying to get a customer support representative on the phone to see what my options were. Was told to expect an email that I could send pictures of the phone to for determination and never received that email. Tried going through their website and finally input my info and issue. Took nearly two weeks to get an acknowledgment for service. Sad to see the Motorola bat wings get pasted on these products since I work with their equipment as a radio technician. Will never buy another Motorola phone while Lenovo owns the manufacturing. Too bad too, the phone is a great performer and the battery life is amazing.

I have bought Motorola Nexus 6 and it is still under warranty. Battery does not last for more than 3 hours. When I pressed the volume-up button it has gone in... and unable to lift it up. When gone to the Service Centre, they are asking for 3200 Rs to repair. Really I do not know why the hell I have pay when the mobile is under warranty. Then what is the meaning of warranty? Really having bad time with Motorola again. No more Motorola. Guys don't buy Motorola... No. 1 cheating company.

I bought the MOTO X Pure phone from Motorola.com. I have had many problems and went through 3 replacement phones with the same issues. Currently I am still waiting on my 4th replacement phone, and it has been almost a month! Motorola promises 3-5 day turnaround on replacement phones. I've spent countless hours with their customer service, only to get hung up on at least twice, and my problems have never been resolved.

My battery charging port on my Motorola phone stopped working. I contacted Motorola on their website. I had to send my phone to them and then they would send me a new phone OR I could pay $24.99 + tax for them to send me the new phone first. That's crazy! My phone still worked. Who can go 4 days without a phone. I called customer service. Someone who barely spoke English insisted there was nothing they could do because I chose the "premium service". Do not buy Motorola products.

I have had the phone (Moto G 4th generation) for less than a year. The port stopped charging unless I spend several minutes push the charger into the port with extra force and then I have to lay the phone down when it starts charging and not move it. I had the problems for several weeks before I had a chance to call. Unfortunately the week end before I got some time off work my niece dropped it. There is a minor crack in the glass. I am not asking to have the crack repaired I just want the phone to charge. They refused to unless I pay for the crack in the glass first. I have told them over and over that I am fine with the crack. I just want the phone to charge.

I bought a Droid Turbo 2 with Android 5.1. Some of my apps will not run on the newer version of Android so I have a screen that comes up all the time asking me to update. I can't disable the screen. The screen is dangerous because it comes up while my GPS is on while I'm driving. The screen also comes up while I'm trying to text or talk on the phone and it also comes up while I'm flying my drone causing me to lose control of my aircraft. I've talked to customer service and they say there's no way to disable this problem. Motorola refuses to help me and they just hang up when I ask them.

Moto G4 plus faulty, purchased directly from Motorola website, repaired by Motorola after 4 weeks of receiving it. Sent back with exactly the same fault. Have spent last 4 weeks proving that under the 2015 Consumer Rights act, I can request a full refund. Even sent them relevant paperwork. They have decided not to offer refund, instead they sent it to their legal department 2 weeks ago. Now they don't even bother to contact me despite 4 calls and messages to them. Today started legal proceedings against them via Small Claims Court. So much for Customer Service. Will never buy anything from Motorola again. See them in court and can claim extra expenses yes. UPDATE 7 Feb. Received email from company saying they will refund costs of phone + court costs + expenses (P&P etc.). Could so easily have been avoided, silly company.

Bought Moto G Plus 9 months ago. Suddenly started flickering automatically and is not responding for few minutes. Service center nearby says "We don't take under warranty period phones. Go to another center which is 20 km away or call customer service number." Customer Care number is full-time busy. These companies which take so much effort to sell mobiles at doorstep through Amazon, why don't they take up responsibility to deliver a durable product or at least provide adequate service centers? Fed up with Motorola experience.

Dear Supporting officers, Motog4 camera rear side was giving quality images. Service center says due to scratch. How the scratch came within 6 months as compared to my previous phones usage. Seems product design issue and the material used. LCD panel also cracked, charger was not working. After 2 hours wait at service center they replace charger. For camera issue asking 1800 rs even phones under warranty, Motorola not even ready to understand the realistic issues and not ready to fix issues. Made my life miserable. I will never recommend purchase Motorola to anyone as they have damaged good brand name. How to resolve this issue. Anyone can help.

I have bought Motorola G Turbo edition by Amazon 9 months before. After 6 months it slow charging. Full charge in 10 hours. I have visit the Motorola customer care Jaipur Rajasthan. According to them there was some problem in hardware. At that time hardware was not in stuck. Estimated time given by them 7 to 15 days. After 15 days I have collect my mobile but now again that phone was slow charging.

I have used 3 Motorola mobiles - Moto E, G and G4 plus. I have always felt that the mobile is more worth than the money paid, but once an problem occurs with the phone, then I think why I bought Motorola. The customer support are very rude arrogant and unprofessional and are never ready to help you out and just keep arguing. The service center - 0/10. I had issues with Moto E and took phone to service center, waited for a month to get it repaired. This time when I go to service center with Moto G4 plus with multiple problems, agents there are impatient to listen to the problem and act arrogantly as if they are doing a favor on us and got back my phone but the issues were still there. So advice to all of you - phone is good, but once issues occurs consider you get no or very less help from Motorola.

I brought Moto E XT1020 a one year back. When I was using mobile phone suddenly I got message of gallery has stopped then I went app manager and clear the cache of gallery application. After that I restart the phone and it could not power on. Then I went to Motorola customer care center in Karimnagar district. They examined and kept 2 days. After two days they said the phone will not work and the booting file missed and also they advised to me it will not repair anywhere in the India and it is better to buy another phone instead of repair this phone.

I have bought Motorola 4G Plus by Amazon 5 months before. After 4 months it starts shows continue charging. I have visit the Motorola customer care Sector 20 Chandigarh Rameshwari service center. According to them there was some problem in hardware. At that time hardware was not in stock. Estimated time given by them 10 days but today 22 days passed. No update by them or even they are demanding 10 days more for repair. No backup mobile is given by them and I am facing the problem last 22 days. I think it's my big mistake to choose this brand for the mobile. I am also going to the harassment cell (consumer court) for this ignorance.

I've had Moto phones for the past six years. Atrix, Atrix II, G, G3, G4 and now the Z Play. All of the phone have been excellent in battery life and functionality and I am a very heavy user. This said, I still use my G3 as a backup and recently the screen started acting up. I went online, spent less than five minutes going through their trouble shooting section, it determined it needed to be sent in.

I was told that it had a great camera and took amazing pictures. No. Very had to use and terrible pics. If you are on a call you can't look something up on internet. It won't let you. I HATE THIS PHONE.

Poor quality known issue and poor support. Bought Moto 360 a year and a half ago for $299.00 plus tax. Like a lot of others the back cracked and the band won't stay on. I know it is out of warranty. I wanted to buy the part which was available online for under $20.00 but none are available now. I called Motorola for support and they can only fix it at a cost of $100.00 plus shipping. Making a profit center out of a known poor quality issue. My advice buy a cheaper watch online. At least you will get what you pay for!!!

I have been using Motorola from MOTO E version and purchased almost 5 mobiles of Motorola but the way your helpdesk person responded and the way the Kavya enterprises service center at Shivaji Nagar, Pune was very much nervous. I had issue with my charger of MOTO G4 plus handset and I have searched for the service centres in Pune and visited two service centres which were displayed on Motorola's site and both said, "We do not deal anymore." Then I called the Motorola customer care and they have redirected me to kavya enterprises where I met Mr. Ajay ** (Who says, "I am the highest authority of the Moto service center"). I have explained him the issue and he asked me to take a token and "wait for your turn" where I have waited for almost 1 and half hour then he denied to accept the Amazon's online bill and asked me to get a printout.

I bought a phone 5 weeks ago (1 year warranty) and it has power off issues. 3 calls (25 min each) submit proof of purchase 3 times and they decline warranty work saying it's out of warranty. SAVE YOUR PHONE FOR A PAYPHONE because Moto phones won't hold up.

Useless engineers, customer service and rest of the company. Had to send my Moto X Play for screen repairing with proof of purchase. Apparently they received the phone and not the proof of purchase. No one contacted regarding the status of phone neither sent any notification whether they have received the phone or not. After repeat contact, two weeks later email came saying, “Our engineers have checked the phone is out of warranty date" and there is proof of purchase and it wasn't. They lied. Sent proof of purchase. Engineers checked again. The cost was triple the original cost. How does the warranty change cost.

I received my Moto g4plus in the month of July. Hence I was not having two sims. I was using only one sim till time. Now I taken a new sim and kept in sim slot two. It worked for some days then it is showing error that it is not getting detected. I called customer care. They said format it. I did that. After that some time it worked. Then again same problem. I went to service centre. The people said it is damaged and not be repairable. I want to know how it is? I have not used that slot. My phone is not fallen anywhere. Then how it is I spend 15000 on it. Customer cell people and service cell people are not giving good response. Motorola service is worst I must say. Is there any solution on it. Please help.

I purchase a Moto Z phone a month ago from Motorola.com. The phone has a very bad battery life for me so my first reaction was to ask for technical support. I started a online chat and got connected with a "professional tech support". I described my problems and 2 minutes later, I got a long response which was CLEARLY copied from a template response. I was not very happy since my description already proved that many of the solutions provided were useless. I then said this and reiterated my problem and was hoping for some more specific response. And after a long wait, I AGAIN got a template response asking to basically do the same thing!!! I was so frustrated and asked to escalate my case to a higher level, and then the rep simply disconnected me!!! That was simply the beginning of the nightmare. I was very upset so I decided to return it. I followed the online link to request for a return label.

Never ever purchase any product of MOTOROLA, because after sales service is worst. In fact they don’t bother about the difficulties of customer, facing due to non working of products which was purchased by a customer. I had purchased Moto G Plus 4th Gen with 32 GB ram, handset from Motorola through amazon in June 2016. The handset is having problem of overheating. When I use handset continuously for 20-25 minutes, it gets overheated and then switched off. I contacted their service center and they reported PCB (Mother Board) needs to replace. I had handed over my handset to service center on 16th September, 2016 and 'til today i.e. 23rd October, 2016, it is with them only. They are not able to resolve the issue due to non supply of part from Motorola.

I am on my third Droid Turbo 2 phone, all having defects by the manufacturer. It has stopped charging & this was identified as a manufacturer defect eligible to be replaced under warranty. Original call placed 10/10 was told I would be receiving a new device within 48 hours. 7 days later no tracking number, no phone has shipped and come to find out I will be receiving a refurbished model, not the custom phone I paid for and was promised-- if it ever arrives. Multiple follow up calls have resulted in hang ups, being audibly laughed at by 'agents' and lied to repeatedly. Additionally I discovered a 24.99 "premium fee" charged to my credit card by Motorola without my knowledge, consent or authorization.

I purchased two Moto x pure edition cell phones directly from Motorola. In less than six months one of the phones has had two major issues. The first Motorola did fix. Recently the charging port for the phone shifted to the point I could not charge the phone. I sent the phone in for repair as it's still under warranty. Motorola sent the phone back with a note that said simply "we did not repair your device." I called and was informed that I had damaged my phone. I attempted to speak with numerous individuals regarding this but got nowhere. I did not damage the phone myself. I'm beyond frustrated with Motorola and their beyond awful customer service. The really sad part is I took the phone to a local repair shop who fixed the phone for $60.00. Motorola lost a customer for life over a simple repair. I have since sold both phones and will never do business with Motorola again.

Last September I purchased a Brand new Moto X Pure Edition directly from Motorola. I love everything aesthetically about the phone. It works well for what I need it for Work, and life. After about 5 months I noticed when I went to hook up my phone for charging I had to very carefully make sure the cord stayed in the port to charge. I did this for about 3 months but less and less chargers I used would actually fit in the charger and charge, including the one they sent with it. There was no damage to the port. Eventually the phone would not charge at all. I had to sent it in for repair. Two weeks later I got back a different "like new" phone. After turning it on I didn't notice anything immediately but then It was when I got a phone call I realized the speaker was damaged. I could only use my phone on Speaker phone, otherwise it sounded muffled and inaudible.

My volume button became defective. I called Verizon and ended up talking to Motorola. They gave me 2 options. Send the phone in to be fixed which takes 5 days. This would mean no phone for 5 days which would not work because this is a business phone. The other was to have a phone sent out to me then send the defective phone back for a charge of $25. They also put a $300 hold on your credit until they get the phone back. So with no 3rd option I paid the $25. I had to pay for their defective device. This was a experience that could have went a different way. My advice is that if you are looking for a company with good customer service Motorola is not it.

I've been trying to order a Moto X Pure Edition for over a week. You are able to customize your phone with various features such as color, design, memory, etc. You cannot customize your phone for most every item you choose is out of stock. Even if you order the phone with features that you don't want just so that you can place your order, you still won't be able to place your order. So now you are in checkout ordering a phone that you really don't want but willing to sacrifice your features so that you can go to the checkout. But then in checkout they will not recognize your street address, they will not recognize your expiration date. Thereby denying you the ability to order a phone that you really don't want anyway.

I have given my device for service on September 9th and after a 20 days they call and says due to technical reason the work sheet is cancelled and it will again take 20 more days. That was the first and last call. When I call back they don't attend the call. Service center is closed if you visit even on working day. Customer call center also have no reason. DO NOT BUY MOTOROLA DEVICES. USELESS SERVICE CENTER AND USELESS CUSTOMER CARE CALL CENTER.

I went against my better judgement and purchased a phone directly from Motorola knowing that so many people have had issues with shipping. As you may have guessed I am yet another case of garbage shipping handling on Motorola's behalf. First the shipment was delayed over two weeks (ordered on 9/8 and estimated to be delivered 9/18). After multiple calls to customer support my shipment was finally processed and I was given an estimated date of 9/28, more than a week after the "promise date." Now the shipment is being held in customs because Moto did not provide the correct information to customs to get the packages through and have held up over 3,395 other items (number provided by FedEx). No estimate as to how long this will take to clear up. This will be my only and last purchase from Moto ever again. Please if you are reading this DO NOT ORDER directly from Moto. Hopefully the hardware is more robust than the company.

I sent a Motorola Moto G for warranty repair. Motorola returned me a Moto E as a replacement. Motorola should have at least sent me a phone of equal value. I paid 79.99 for the Moto G. A Moto E sells for 30.00 now. I'm being screwed out of 50.00 by Motorola. Shove your phone up your **.

I found a charge on my AmEx bill for $435 for a Motorola phone. I called Motorola and they said that they cannot tell me who placed the order, what address it was sent to or who signed for it. They said the information must be sent to their legal department TOGETHER WITH A SUBPOENA AND A POLICE REPORT. This is the most absurd request I've ever gotten. Every other company can answer those questions. I went via AmEx who said they sent me documentation about the phone, but I never received it. They will resend it. How come AmEx can send that but Motorola can't find it. I've never had one of their phones and you can be sure I'll never get one.

Didn't get insurance on the phone, for it was an extra $20 a month that we cannot afford. Figured "worlds first shatterproof screen", what do we need it anyways? Left for a funeral, my wife left her phone on top of the car, and didn't tell me. These phones we are financing on. So none are paid off. The screen wasn't shattered, but nicked and beaten.

I'm sorry went to Best Buy and I bought a second generation Moto 360. It was on sale for $274.99 brand new. Unfortunately that came with LCD bleed showing signs of yellow discoloration on the LCD so I went to Best Buy and they kindly offered me an exchange and refunded me $35 for the trouble. That watch has a dead pixel and discoloration. Upon contacting Motorola they refused to issue me a "new one" as a replacement and said it was Best Buy's duty to replace it.

I purchased a Motorola 3rd generation turbo mobile from Flipcart in 10500 in February 2016. One day in July, after 4 months itself, it burnt. With smell in rooms, when looked carefully, the charging point was melted and stuck in phone. The phone melted at charging point. When I contacted Flipcart customer care, they asked me to visit Motorola service center. Their representative, she said it will not cover in warranty. You have to pay 3200 Rs for the repair. I refused because 3200 Rs on new phone within 4 months, it is not worth. The Motorola phone is very very bad. Flipcart after sale services very very poor. I would recommend not to buy Motorola phones on Flipcart. Both Flipcart and Motorola are bad bad baddest or very worse quality and poor services. I am throwing the phone now in dustbin.

Within the 1-year warranty provided by Motorola, the motherboard on this phone was shot. I contacted Motorola and because I'd had a cracked screen repaired by a 3rd-party professional (Gadget Fix), they said it invalidated the Motorola warranty. "They may have done something to damage the phone," says Motorola. I understand, but when I called Motorola about the cracked screen earlier, they said that wasn't covered by the warranty. So you continue to try to use a phone with a cracked screen in order to maintain the Motorola warranty? Or do what's needed to fix the phone using a reputable (and expensive!) repair shop? I don't feel like there was even a realistic option. IF Motorola would have fixed the cracked screen, I'd be without the phone for 10-14 days. The local repair shop had my phone back to me in 3 days. The "customer service" rep was very apologetic, but that doesn't really help in this situation. No more Motorola devices for me!

I'm really not satisfied with the service these centers providing. I have purchase new Moto g4 from amazon.com on 17th July 2016. I'm satisfied with the mobile features they provided but with a malfunctioning charger, so I reached to nearest service center to me i.e. near M.I. Road, Jaipur. After gaining knowledge from the store I come to know that this service centre is no more working for services. They only sell Motorola accessories. Then I left with only one service in Jaipur i.e. in Shyam Nagar, Sodala which is not so close to my home or office.

When I go to the care for my Motorola...I submit it for the malfunctioning of it but at least it is working in a great condition. But on the care they told me that my phone has some liquid defect and it need repair which cost 8000-9000 then. I want my phone back as I am not capable of it. Then they asked what if I gave them the parts of the phone. I refuse. Then I asked for my phone. When they give it to me it was on loop. They stole my parts. I was in shock that it was an authorized care and they stole my parts. I want action on this care. It's in Gumanpura Kota Shopping centre.

I sent my phone in for warranty repair service and it came back with that issue fixed but GPS seems to have been broken in the process. I sent it in again and GPS came back still broken. I called to try to get a replacement but was told none were available. When pushed level 3 s told me I could get a replacement but only if I put a 500 dollar hold on a credit card (which exceeds purchase price). With so many complaints of mysteriously "missing" phones that were sent back in exchange I was unwilling to do so. Under duress and having no other options I agreed to send it back for repair #3. So far my phone has been at or in transit to their repair depot for 26 days. I believe they were unable to fix the issue so they just sent it back instead of providing me with a replacement phone (as per warranty conditions).

Good afternoon. I as a customer want to report this. I have been waiting on my phone from Motorola since July 5. I had not got my phone yet every time I call they keep lying about "you will get this phone by 24 hours. Call back for tracking." We can't find the number. We as everyone that had a problem with this company we need to get a lawyer for a lawsuit against this place caused. This is not right that we be done like this about our phone. This date I want us to start this suit. Please call me about.

My three month old Moto G LCD went bad. Promptly Motorola send me the FedEx info to send them the phone. All good. Two weeks later I finally receive a Moto X refurb. I call wanting to understand why a new phone with an internal defect is replaced with a scratched up, broken audio, "certified factory refurb". I got nowhere. At all cost I will avoid Motorola on my next purchase. New phones with factory defects should be replaced with new phones, not crappy performing beat up ones you call certified.

First let me say I loved my Nexus 6. It's a big phone and I have big hands so it works great for me. It is made by Motorola. I had the speakers break on my first phone and I returned it for $175.00 + tax and I got a new one. After my second experience with them I will never buy or use Motorola again. I sent my phone in for replacement (cracked screen) for the same $175.00 + tax fee. The next day on my Wells Fargo acct. there was that charge plus $184.00 + charge for no reason. There is nothing at Motorola that costs $184.00. The worst thing though was that Motorola made another debit of $195.00 from my Bank of America account. I never even gave them this account. I stopped these charges at my banks. Everything is right now but Motorola support was no help at all. English as a second language compounds the problem at that end. Something is wrong at this company. Never again.

I have bought Moto X Play 3 months back and recently it fell from bed and its screen got broken. And it became a real issue for me. Here are few issues that I am facing. Firstly there is no authorized service center of Motorola in Jamshedpur. Service center people was not picking the call so only option was to travel 200 km to nearby city just to check if the shop is open or not. After reaching there you will get to know that they have not the parts available with them for replacement. So we need to visit again. And again when you visit it you will come to know that just the screen's cost of Moto X Play costs 7.5k. So if you have kids who can throw your phone or you are not in metro city where there is no authorized center, don't buy this phone. Because if any way your phone fell you have to spend 8k on it. Plus travel twice or thrice to the nearest city. Which again will cover the total cost of phone.

I called Motorola customer service today twice. I have easily spent 3 hours trying to find their phone number for technical support (800-734-5870), trying their suggestions and being on hold. I have only had my phone for 1 year and 3 months and it won't take a charge. The last few weeks the phone took a small charge if I wiggled the adapter just right. I got a new adapter and had the same problem so it must be the port. This charging issue is well-known issue and the Motorola customer service person acknowledged that fact. I have read about many unhappy customers with the same issue all over the internet.

Such blunt behavior of customer care and Irresponsible staff. If you want to talk to their supervisors you cannot. You can only access to the Technical support (Which will ask you to wait for some 6 days for a call from their supervisor). And when they do they will ask you to wait one more week for exact status. I mean why did you even call me then to check on me? Motorola is the worst phone company in the world. Not always making good phones makes a company great but how you treat your customer later. I will suggest anyone to not to buy a Motorola phone. :) You just lost a customer's trust and I don't even think your team would be free enough to check this review as well.

Love Moto gear but the customer service experience is so painful I probably won't buy again. Their customer service team is so poorly trained that it takes hours to resolve issues. Their website could handle a lot of this for us but it seems it is super outsourced and they don't trust their customer service team with the information that is on the website.

I bought a Moto G3 16 GB white on Nov 25, 2015. About 3 months later, I found the headset connector is not working. I contacted Motorola customer support, and had to go through a series of steps, including clearing the cache and full factory reset. Since that didn't fix the problem, I contacted again and sent it back to them for warranty replacement on March 8th. They received it on March 11.

I submitted my Moto Xplay on 21 March in Servicenter. Till now, I don't get back my handset. They delay date by date. I think it's a mistake that I bought Motorola. Very worst service. I think I can't get my phone back after I sent it to MOTO for repair.

I purchased a Moto E on March 30th 2016. Almost immediately I was unable to hear people speaking to me and they were unable to understand or hear what I was saying to them unless I use the speaker option. I went to my local Boost Mobile store. They tried to reset my phone and it did nothing to correct the problem. They then advised me to contact Motorola directly which I did. My phone was less than 30 days old when I contacted Motorola customer service. At that time I was given a series of steps to try and fix the problem so that I would not be required to have the speaker on in order to use the phone. I followed all instructions completely and accurately, it did nothing to correct the problem.

I bought Moto E2 4G mobile 8 months ago. Within this span I experienced almost all the issues which can be there for a worst mobile. Within 5 days I got this mobile, there is a problem with speaker. I contacted Flipkart from which I bought this mobile and they said it is not our responsibility. "If possible we will rectify your problem." But none of them contacted me after that. After few days the issue rectified automatically as it is intermittent. After 6 months I went to Motorola service center and they replaced the speakers...but after few days the same issue happened.

This mail is regarding my frustration and my worst experience with Motorola Company. Before this incident, I was a follower and loyal customer of Motorola but this incident has reciprocated my perception about the company. Last year I have purchased one MOTO E mobile (SKU: XT-1022, IMEI no: **, Sr No: **) but now it's out of warranty. Few days back I was facing issue with the mobile for hanging problem during booting. I had submitted my mobile for repairing purpose at M/s.Communication Solution F26/4, Okhla Phase-2, New Delhi-110020 (An Authorize service center of Motorola) vide Job sheet no: ** on 2nd of April 2016.

I submitted my phone at service center at 1st April 2016 @ Janak Communication authorized Motorola care in Faridabad. I am taking fellow up from day one. After 8th day service center told me they have send mail to Motorola for ask solution of phone repair. After 2 day called again. They told me it will not covers in warranty as your phone motherboard is faulty but they have send mail for taking approval repair in warranty. Then today I call again for ask the status of phone. They denied to repair it. Ask me to collect the faulty phone. When I ask the why you will not repair the phone, they told me they cannot repair it. It just need to change motherboard of phone. It will too costly. So I am requesting to you please repair it. If hardware change require, please change it because it is warranty. I am expecting positive result from your side that will not lose the faith of customer.

I purchased a Turbo 2 from Motorola on Feb 28th. I received it on March 3rd. The device failed on March 8th and I have been trying to get a refund or a brand new replacement since then. Motorola keeps trying to send me a like new device. I either want a brand new device in the original unopened box or a full refund. Motorola sent me a used device two and I keep returning it.

Phone submitted on 29/03.2016. Job Number: **. I gave my phone for a small issue. It's not charging and battery getting drained, No charging indicator. Company said they need 25 working days to get the part because they don't have part available. They are not ready to give any information to take this further. I cannot wait without phone for more than a month to just get motherboard of the phone. I have requested to provide me replacement or refund but they are not responding and not providing any information.

Purchased a Moto X pure edition back in December of 2015 and nothing but trouble with the phone (or phones), and with the incompetent customer service. I received my custom order phone with the wrong Accents, so I called customer service within two days of receiving the phone. They agreed to order a new phone and pick up the one with the wrong accents. I received the second phone with the right accents (and sent them the wrong accent one). However the new phone had a problem with the upper speaker; crackling noise, like the conversation is breaking up and the voice quality is unclear. I reset the phone, did wipe Cache partition as was told by technical support, but ended up with the same problem.

Motorola has one of the worst customer service departments that I've encountered. I bought a Moto G (3rd gen) phone in late October. I really liked the phone, but had problems with connectivity during calls (voice echoing, disruption, etc.) made on any Wifi, regardless of the router/internet provider. Calls made on my service providers network were fine. My son has the same phone and experiences no such issues. Our phone settings are exactly the same. I followed all the help guidance on the Motorola website, visited countless blogs, recalibrated the phone using various call settings, and called Motorola tech specialists over a two month period without being able to resolve the issue.

This is really a disappointment to write. At the time I purchased my Motorola cell phone, Motorola was the only cell phone vendor used by the vendor. The first Motorola phone did not have enough memory for me to load my tunes and pictures, and it would not allow an SD card to be added. So, I purchased the XT064, which allows for an SD card. After a few months the phone went toes up and was replaced. Now the replacement has gone toes up as well. I have spent over 3 hours with my cell vendor's tech people and reset my phone twice, the first time losing stuff stored on the SD card, even though the Android/Gmail backup was current.

I have sent my phone back for replacement 3 times now and am awaiting my 4th phone (Moto X Pure) to arrive in the mail using the advance exchange program. They do not send you a new phone as a replacement using this 25 dollar exchange program. They will send you a used phone that they have not tested except for some program they run on the phone that apparently does not find the defects that I have experienced. The first two replacement phones would not receive any signal and the third phone records static with videos recorded by the phone. I discovered they send used phones when I discovered a dent on the charging port of the 3rd replacement phone (along with the static problem).

I purchased Moto X Pure edition which arrived on 2/25/2016. Within 5 days, I called Motorola because there was always buzzing/static sound while I was on the phone. The customer service told me I could get a replacement since it was within 14 days. I didn't get RMA for 2 days after that until I asked about it again. So, on 3/10/16, I got a replacement which also had the same problem after installing its update. Since 14 days return period passed for waiting for the replacement, Motorola refused to refund me. Their next offer was to have it repaired or to send me another replacement with $500 credit hold on my credit card until they receive the replacement back. I took repair since there was no way to give them my credit card information again. Now I'm sending back the phone for repair but not expecting much based on all other reviews I read here. I would be lucky if I get a fully functional phone back.

I had a defective phone that would overheat to the point in which I would drop the phone. This caused the screen to crack slightly, which upon calling customer service would not be a problem. I opted with spending the $24.99 to ship another phone to me in advance of sending mine in. Once I sent my defective phone in, they proceeded to tell me they were going to charge me for a new screen. I tried to escalate the concern, but they kept referencing the fact the screen was cracked, and I needed to pay for it. Although, this was noted originally, they refused to accept that this was their problem, and then charged my card for a $550 deposit fee.

Don't ever buy a Motorola phone. I bought a phone which was defective, changed it under warranty which again fell through in 3 months. They send me another phone and this time the new phone did not have a back cover. Within 6 months, I had 3 exchange and out of 6 months was without a phone for 2 months, because of their carelessness. Their phones don't last for 3 months and then they send such quality product that the phone doesn't have a back cover.

Everyone complains that your phone doesn't come back after you send it to Motorola for repairs. The $25 "Advance Exchange" program is no loophole. I was charged $24.99 and shipped a phone that could not be turned on - it seems that the power button isn't connected. I called support and arranged to return it. Now, according to Motorola, the defective phone that they sent is my current phone. I cannot get my money back or get a new phone until the defective phone that they sent me has gone through the repair queue.

Our family recently purchased 5 of the Motorola Nexus phones. The phone I purchased and activated in Jan 2016 was the Nexus 6. 2 weeks after activating the phone, I used the video feature for the first time. The video was jumpy. I restarted the phone and not only was the video was still jumpy, but the camera was now jumpy as well. I was out of town so waited 2 weeks to contact customer service. They had me try restarting the phone, then taking it to factory reset, but the problem persisted. They then offered to 'replace' my phone.

They didn't comply with their own return policy. Their receipt says that I can return an accessory within 30 days, but Earl refused to allow me to return the item, despite what was written in black and white on my receipt I received with my order. Earl said the return policy was 14 days, when it clearly says on the receipt the return policy is 30 days. I'm not buying anything else from this company.

I sent a Sprint phone Moto E to Motorola Repair Dept to fix the low in-bound volume problem for a brand new phone I bought at Best Buy within a week (under warranty). (The volume is maxed out meanwhile the speaker phone works just fine.) I got the replacement a week after that and here's the problem: the packing slip showed the repair history that the phone was taken apart and fix the problem and re-assembled back and shipped back to me. But inside the package was ANOTHER PHONE WITH DIFFERENT IMEI NUMBER.

I have payed $60 for my phone to be fixed and it says that I will have to wait a maximum of 4-5 days to receive my phone back and fixed. Well it has now been at least 15 days and I do not have a phone. I have called then and they have said they will get it back to me soon and I still do not have it five days later. After calling them again they said they don't know what happened to my phone and I should have it by Wednesday, but they said that last time and I still don't have my phone. Their customer service is terrible and I do not recommend ever buying any of their products.

STAY AWAY FROM THE REPAIR SERVICE, seek another company! They tell you that they will have your phone back in a week and for me it has been a month! It's very frustrating because I'm starting a new job and they have no way of contacting me! The operators are difficult to understand and they tell you lies! They told me that I would receive my phone last week and now they are saying that I will receive it next week, there is a poor communication system with their business. I have never received such horrible service!!! Next time I will seek another repair service even if it's double the cost.

I ordered a Motorola phone that was supposed to be delivered today. (Ten days after I placed the order.) I went online to check the status yesterday and there was nothing there, said it couldn't find my order. I've been charged, and got the confirmation email but nothing after that. Customer service is non existent. They just keep apologizing, but do nothing to make it right. Too many companies out there that offer exceptional customer service. For the price of these phones, they should actually communicate any problems or issues. So today, I'm supposed to have the phone, but I do not. They told me it was manufactured in China, and being shipped from Hong Kong today... Really. So after their delay they don't even take steps to expedite delivery. It's literally on the "slow boat from China." Don't bother, go with a different company.

Horrible experience at ordering a Moto X Pure Edition cell phone. Never send me any confirmation. 1st time call, I was told the order on hold because I use cell phone placed the order. 2nd time call them, was told billing address problem. Call my bank, they said no problem. 3rd time call, was told shipping address (same as billing address) problem, order cancelled.

I bought MOTO X play and within 2 months charger was not working. I submitted it at service centre on 14th December 2015, and now they are telling me that they haven't received the part from Motorola side. Called Motorola to register a complaint (**) and they told me about some customs and shipping issue. Since last 3 months, they are just giving me deadlines. Till date 22nd Feb 2016, I haven't received my part. It's like hell buying Motorola product.

My Motorola X Play started to have a problem SD card corrupt. Turned off phone, reinstall SD card, worked for a while then error came back. I sent gave the phone back to Bell Canada, they sent it out. Repair shop said water and damage to SD card reader, $370 plus tax to repair. I told them never, never ever has the phone seen inside a washroom or a drop of rain not to mention the custom case. After doing an internet research, common SD card reader problems which Motorola doesn't want to fix. Don't waste your money on this phone. I'm going back to Samsung.

I purchased a customized Moto X Pure directly from Motorola. The purchasing process was ok -- not nearly as well organized and managed as Amazon, but acceptable. I love the phone, which had very good performance at a reasonable price. One day out of the blue, the screen started to go haywire. I would push an app on the screen and something else opened up altogether. The screen would jiggle around and so forth.

Last December the screen of my Moto X Pure got cracked. The repair service request process was smooth. I got my shipping label just a few minutes after I submitted the request, and then I shipped it through FedEx, but this is where all the good things ended. I shipped my phone on 12/28/2015, and now is 2/08/2016. I have not gotten my phone back. I called the customer service a few times, and the agents kept telling me that they do not have the parts in stock and therefore cannot fix my phone. This is RIDICULOUS. The irony is that they said on their website that "we stand by our products and we're going to do our best to fix or replace it - fast." More than a month? That's what you call "fast"?

I put in an RMA request for my phone when it all of a sudden gave me a "no sim card" message. I was supposed to wait for Motorola to mail me a new phone, then send my phone back. Apparently they take these requests even when they don't have phones to ship out, charge your credit card a security hold and then literally forget about it. After 8 days I called wanting to know what the status was. The representative I talked to was extremely unhelpful. He was talking in circles and when I asked a question he didn't want to answer--he'd yell "SIR, IF YOU LEFT ME FINISH, SIR."

I have Moto E2 phone in 2015 Sep till then I have gone to service center 6 times for the same problem. Speaker problem. When I go to service center they replace the speaker. But till warranty only. I called the customer care they also make fool. Very, very bad experience. They are really **. That only I can say.

After 5 weeks of major frustration, I came across a Motorola Forum. I set up an account and posted my complaint. You can choose which phone you have to get to the specific information about your phone. Several good tips and fixes are posted by Motorola Support people. I posted about the Turbo and within a couple of hours, I had someone willing to help. Let me tell you, she was awesome.

Bought a Moto X in October and truly loved the phone.. Then I broke the screen. Called Motorola and they said send it in, $60 and 5 days I'll have it back. It's now been nearly 4 months, multiple calls they keep telling me they're backed up. Can't talk to a supervisor, they will not reduce the fee or offer any concessions. To make it worse, they said I won't get my actual phone but a refurbished replacement that may not be the same color... IF I ever actually get it back. I feel like they stole my phone and I'll never get it back.. What should I do? Can you call the police? Motorola stole it... Worst customer service experience in my entire life.

Several weeks now trying to get a replacement phone from Motorola. Different story every time I call... Yeah you have to call otherwise you will not know what is going on, well still won't know. First they don't have phone, will substitute, still no phone, call back and phone they were going to send is out of stock, another substitute offered, wait a week, call back, no phone available, offer a substitute and still waiting. Oh forgot, keep putting you on hold. How do they get away with this. Not honoring warranty. Just hope your Motorola phone works for awhile. First replacement (substitute) took 2 months and it was defective... No WiFi or Bluetooth. Now no phone at all. This all started back in early December. Heading into February with nothing.

Motorola has the worst customer service!!! They do not accurately communicate when things are being sent to you. They told me that they were sending me a new phone that day. 3 days later - no phone! I call for follow up for information and they put me on hold. After 15 minutes, they hung up on me. I called back and they were closed. They are the worst!

I contacted Motorola to repair my wife's Moto X which had a broken screen. I sent them the phone and paid for the repair on December 9, 2015. I was told it would take 3-6 days and we'd get the phone back. I have called repeatedly to get updates since and still no phone. My wife's phone was a nice custom Moto X Maker with custom colors and 32GB of storage. On the first update I called to ask where the phone was and was informed they couldn't find a suitable replacement. I learned we wouldn't get the original phone back and that she would only get 16GB of storage. It's nearly February and I still have no phone. If I get the phone back it certainly won't be the same device I paid for. Do yourself a favor and refuse to buy a Motorola phone.

I have given the phone for repairing on 15th of December 2015. The service center as well as Motorola support team is not answering properly how much time it will take to fix the phone. Now it's more than 45 days and I am still struggling to get my phone fixed. There is no coordination between the service center and the Motorola support team. Everytime I call them they commit new date of delivery. There is email communication with Motorola but they never replied.

I bought this phone in the month of October 1 week. I was very happy with the clarity in all specs.. After one month the problem started with the camera. It's not opening at all. I have given it to the service center as it was out of replacement date. They have taken 8 days to resolve it. The very next day the problem started, again I went to the service center. They said camera (front and back) need to be replaced. Till now i.e January 27 I didn't get my phone back. They are saying that parts are not yet been received by the company.

Grandson has Nexus 6 that the battery blew up in. Contacted Motorola and all representatives have given me is runaround. This is $800.00 phone and very shoddy. Trying to get phone replaced is staying online with them for hours and getting nowhere. I'll never buy Motorola products again!

I purchased a Bluetooth headset through Groupon with full warranty. It broke after a few months. I contacted Motorola for replacement. FOUR months later, I am still getting the run around. I was told they were out of stock so I had to wait to ship it back. That was about a 2.5 month wait. In the mean time, I tried to get a refund or upgrade, they refused. I had finally shipped my broken one back in November. I received an email on Dec. 9, they had received it and were processing the replacement. I called today and was told the replacement order was cancelled and they can't say when it will ship! On hold for 8.5 minutes to get a supervisor who still couldn't do anything for me except to "check" when it may ship but can't guarantee anything. NOPE! My household will NEVER be buying Motorola products again. I will be certain to let everybody I know not to buy them either.

I sent my phone in for exchange. Even though I used their return label and have proof from FedEx that the phone was delivered to them, they still charged my credit card $500 saying I never sent in my phone. How dishonest can a company be? This is terrible. Do not do business with Motorola, they are crooks! This will be my last Motorola product ever. Shame on Google for running such a dishonest company.

I ordered 3 Motorola moto pure edition phones and my order was placed on hold/cancelled. They called to verify info to clear it up - which was fine. Then, I was told it had to be resubmitted for approval and would take 24-48 hours to get a decision. After 48 hours with no communication, I reached out to the customer service rep again and was told the order was cancelled and there would be no way to change that decision. Meanwhile, I can't reorder anything because I still have to wait for the pending charge to clear from my credit card. I asked to speak to a supervisor and was ignored.

Nov 7, 2015 I decided to switch my whole family from AT&T that I've been with for 12 years to Verizon. My husband purchased 128gb IPhone 6s plus and I decided to get the Motorola Moto Maker. Brought it home for about 3 weeks and there's a green line running across my screen. "It was a dead pixel" they said. I have to prove to Motorola that I purchased the phone with receipts. That took about a week. Finally they gave me a shipping label to send my phone in on Dec 7th. They received my phone on Dec 9th. This is where it start.

Never again will I use or buy a Motorola phone. I have placed orders and had them both put on hold and cancelled after waiting since the 28th of November. I had spoken to live chat support and they told me on the 30th after I had found out it was on hold that they had escalated the case and passed it on. I waited till the 4th December and rang them to find out my order hasn't been escalated until the 4th. So live chat were lying and a complete waste of time. And I have all the conversations to prove this. Me and my son built the phone online for his x-mas present which now he will not get. So thanks a lot. When I rang up on the 9th for my refund I was told the system is struggling to take orders and is holding and cancelling legit orders. How bad has a company got to be, to be allowed to carry on trading? Shocking really and no one there gives a **.

My phone is under repairing at Motorola Service Station - Global Service from 24th Nov. It's more than two weeks no reply from service center. Even they are keeping their helpline number purposefully engaged to avoid customer communication. I can understand for poor customer support from them as they are not from Motorola but surprised to get even worse service from Motorola Executive. Send mail as well as multiple call but no update. Even not a single time received call back from them as assured by them every time. It seems Motorola don't care for Customer Service issues.

So a buddy of mine is leaving the country and so I decided to buy him a Moto 360 because he's been having his eyes on it for awhile. I went to Motorola.com and customized the smart watch to his liking. (This was Thursday December 3rd). Didn't have enough money in my account due to all the Xmas shopping so I used my girlfriend's credit card with her permission of course. I placed the order with my log in and password but used her credit card with her billing address and e-mail.

This account will be hard to believe... but here it is. On 3/20/15 I purchased a Motorola Moto X 2nd generation from Republic Wireless with a 30-day money back guarantee from Republic and a one year repair/replace warranty from Motorola. Beginning in 6/15 I began contacting the Motorola Customer Care center due to poor bluetooth functioning. The representatives were courteous, somewhat difficult to understand due to heavy accents, and never the same person from call to call. I was instructed to perform a variety of useless tasks including clearing all pertinent caches and factory reset. All to no avail. Now having to use the phone on speaker phone rather than bluetooth when driving, I learned that the mic did not work. The other party could not hear me.

I got a Droid Turbo and managed to break the unbreakable screen. After three calls and multiple chats, I was given an RMA and sent the phone in. The prepaid label was two day. According to shipper, phone was delivered. Now, two business days after the delivery, there is no record of my phone being delivered. They say that all phones are scanned in, but there is no record of that.

For the past 5-6 weeks I have had a terrible experience dealing with Motorola support team. First I get a device (Moto X Pure) with frozen screen issues within the first 2 weeks itself. Then I was assured that I would get a replacement. Waited for 3 weeks then called back to check about the status. It turns out there is no record of any such commitment before. When escalated the manager mentioned that I had called a day after the warranty period (15th day) and hence they did not send it. They did not even care to inform me about it.

I have a Moto G2. Its heating and hanging too much that touch pad also stop working. I have put 4 times my device into service center but my problem not resolved. This time I have put my device 5th time in authorized service center for around 15 days. I have registered a complain in Motorola customer care number, but there are just manipulating me since last one week that my complain gets answered tomorrow but there is no any call back from Motorola since last one week. Its like same on you Motorola. If you remain same, no one will going to buy your phone. My name is Tejas ** and my contact number is **.

One of their QA/Testers sold a phone marked "Motorola Confidential Property Do Not Sell". The individual put the phone up on eBay using EVERDEALS1. The seller EVERDEALS1 had eBay remove the negative review by me to keep up their rating levels. The phone was represented as "Republic Wireless", but wasn't. The phone appears to be usable by any prepaid phone service. Have docs, installed software by the tester using software by Motorola or its contractors for a Republic Wireless phone. The software testing application BUGS2GO is present and all choices are various Motorola Facilities. The QA logs are still present.

I had sent in my phone to Motorola for a battery issue I had. The claim was rejected by Fedex and this happened a month and a half ago. I was sent a replacement device but since the claim was rejected, I wanted to get my original device back. Motorola does not ship back the original device unless you send in the replacement which I did. However, I have been talking to several customer representatives and still have not received my original device and every time I call, they provide the same estimate of 4-5 business days but they never honor it.

I received my first direct order phone from Motorola in late October. It was a Moto X Pure Edition. Within hours I found that it could not get 4G LTE coverage and 3G wouldn't maintain connection. They blamed US Cellular. I had a representative from US Cellular redo all of the programming and it definitely was NOT their issue. I called Motorola back and the decided to send me a new phone instead of giving me the refund I asked for. I received the new phone and returned the first within 5 days. The new phone worked wonderfully for 7 days then all at once started having the same issue as the first. We immediately called again and were hung up on. We called back and were told that we had to have dropped the phone repeatedly for that to happen.

My original order for a Moto G (3rd Generation) was cancelled 3 days after I placed the order because Motorola would not ship to the address provided (my workplace) because they "do not ship to business addresses".

I have submitted phone for display replacement (one day it just went black) after 2 month of use. Even after 2 months not getting any response from service center, they don't even answer the phone calls. Each time I visit service center they used to say some technical issues and say Phone will be returned following week... Same drama continues for 2 months... Once I called Motorola Toll free number they asked for work-order/job-sheet number which is not even provided in the service receipt. They tracked with imei number and just says no complaint is registered regarding the phone.

You'd think the part where they take your money would be the most seamless and easy. I've had nothing but trouble. After hours of back and forth between their online chat, which is COMPLETELY worthless btw, and their phone lines, which have horrible call quality and people with suspicious accents, they finally tell me that they won't ship to my address bc it's a college mailbox. I guess they don't want the business of college youth?? Having young people use their products must be detrimental to their image. Yeah, makes sense. So I put in another order, now shipping to a friend with an address they would accept, and I never received any confirmation email. I go back on the chat and they tell me that my order has been cancelled.

Droid turbo failed after only 9 mos. LONG hold times with customer service. Representatives that barely speak English. I asked the same question word for word and get a "yes" response the first time and a "No" response the second time. The reps say things that don't even make sense. I asked to be transferred to English speaking rep, but they say they can't do that. Instead of shipping me the replacement and a return label for my convenience, they make me initiate the process. I had to pack the phone and drive to a FedEx and ship it with prepaid label they sent me by email. I tried to get them to ship to me first to save the trip. They will do this BUT they charge $24.99 even though the total shipping would be the same, just in reverse order. Don't even try to negotiate with them.

I have submit my phone for problem of tough pad since last two month but can't provide service by Motorola.

Sent a (defective) Moto X II in for a repair a couple days after receiving it. Told me it would take 5 days. It took them 10 days to confirm that they had even received my phone (I paid for 2-day shipping). They lost my customised phone, told me they would send me a un-customised stock Moto X. They did not have any in stock and waited nearly an entire month for a restock (that didn't happen). They then said I would receive an email with a link to make a fully customised Moto X II. This email never came (Mind you I've been without a phone for nearly two months at this point). I am currently trying their internet chat (it is complete **) to try and resolve this issue. Tl;Dr: Called Motorola 12+ times (over 16 hours on the phone) still haven't received my "five-day" repair Two months later.

On January 3, 2013, while Motorola was still owned by Google, I purchased 2 phones (Moto G) directly from the Motorola website. I received the order on January 8 (5 days from the order date is stellar in my opinion), but one phone did not work correctly. After calling customer service and talking with a friendly representative with an American accent, they apologized and overnighted me a new replacement phone and the box for which to return the malfunctioning phone - all for free! Needless to say, I was extremely impressed with customer service. I was so impressed that I told many of my friends and family about my great experience, and some of them became customers as a result.

I have owned the Moto 360 for less than a year, now the second generation is out with a redesign. The generation 1 has a plastic clip and housing where the spring pin hold the band in. The watch band fails with the plastic pin mount stripping out. In less than 8 months & $400, the watch is un-wearable. This is a failed design flaw (most watches have metal mounts where the spring pin holds the band on). After over an hour on the phone, Motorola will not stand behind the product and upgrade to the new 2nd generation that has a reengineered metal mount for the band. The 1st generation will only continue to fail and Motorola only wants to charge me to receive the replacement. They wonder why they have failed market share and only drive business away and back to Apple!!!

My 13-year old son saved up money to buy his first smart phone. He purchased a MotoX Pure online on 9/29/15. He received an email confirming his order and a delivery date of 10/15. He counted down days until 10/15, but no phone arrived. We called customer service multiple times and were transferred and/or put on hold for 30+ minutes each time. Each time I ended up hanging up because I didn't have the time, but on 10/16 I finally got through and waited the 30+ minutes again to speak with someone. I was told that the phone was not made yet, therefore hasn't shipped.

I ordered a Motorola Nexus 6 from this company that included a so-called "warranty". Let me say that warranty is a hoax, a lie, and a scam. My phone was defective after no more than a month of using this phone that I spent hundreds of dollars of my hard earned money to buy. I chatted with customer service, then called them, and the whole entire time they were rude to me and did not listen to what I had to say about how my phone broke down of no fault of my own. THE WARRANTY IS A SCAM. Motorola will make excuses until they HANG UP ON YOU WHILE I WAS TALKING. Let me repeat, their customer service sucks, their products suck. I will never order a product from this company again, and will warn my friends from doing so as well.

I have bought new nexus 6 phone from the Amazon. It's been exactly 34 days I bought this phone. My screen is broken now. It is gotta very cheap quality screen. If I want a new screen replacement I need to pay 175$. It seems which sounds ridiculous. I am very dissatisfied with this product.

I sent my broken phone for a replacement. They asked for my credit card information and I gave this info to them. They charged $81.19 for the repair. It has been a month and I haven't get my phone back! I called the service number and this guy on the "support team" told me that my case was already closed. That this was done automatically by the system because that's what happens when incidents take longer than 30 days to be solved. Really? I don't know what to do, or how to get my money and my phone back. If I call these guys, they just say I should wait a "couple" of days, but this has been going on for the last month!!!

I am on my second Moto X phone. The first one started to act up after it got a "system update", got a replacement. The second acted up after I got the Lollipop system upgrade. I tried to avoid it but was not able to. Contacted Motorola and was told "do not worry that if the phone malfunction after an update we will make it right". Recently when I had the second problem, initially was told (via chat, have proof) that there was a fee if I wanted to get a phone prior to returning mine, but in the next paragraph, I was lead to believe the fee would be waived. When called to get that, was told "too bad, an error was made, you have to pay the fee". When asked what would happen when the phone be out of warranty "too bad, we would not do anything" even though this is a recurring problem!

I had a Nexus 6 QI wireless charger (inside the phone) fail. This was a 700$ phone! I was a huge fan of Motorola products until now. Since July 2015 they charge you a non-refundable fee if you want a new phone sent before you return the defective one. After escalating the issue to multiple managers, they would not revoke this fee. My other option was to be without a phone for 2 weeks! I had no heartburn about putting the full retail hold on my account but a 25$ fee on top of that???!! BAD LENOVO! I won't be buying from them again. They'd prefer to lose a customer rather than stand behind their products. I should not have to pay to return a defective product under warranty.

I had a Droid Turbo that was rooted twice and then fried after an update. Nothing I can do to fix it works. I've consulted a professional who tried the same things I did to no avail. So I'm forced to turn to Motorola for a replacement. I called 20+ times, none of which really got me anywhere. I called them recently and forced them to send me a phone, using a manager and an employee's word as leverage. They said that my phone will finally be sent. Then I get an email telling me about a delay with the shipping. It seems that Motorola is doing everything they legally can to slow this down as much as possible. I am determined to get a replacement phone from them. Do not trust Motorola with anything! They will most certainly try to lie and cheat until you give up and spend more money. Do not let this happen! Break the circle of consumers being ripped off. Motorola is one of the worst corporate companies I've ever had to deal with.

Pathetic Phone & Customer Care Service from Motorola. I have purchased Moto G2 phone from Flipkart around one year back and facing problems from last 8 months. They have replaced Motherboard and charging port six months back. Now again they are saying motherboard and battery is leaked. I had submitted phone to customer care before warranty expire date, so that it will be repaired. I have been calling customer care from last 10 days but they have standard reply, "You will get call from our senior executive" but no one called me.

Motorola replaced my damaged phone with another damaged phone. They required that I pay another $25 to receive the phone next day, or wait 5-7 days even though they shipped a broken device. They were amazing uncooperative.

Moto G 2nd generation - Bought the phone in March 2015. Experienced with the keypad. Due to wrong information from the customer service I lost a lot of time in locating the service center. When I found it I was told that I would have to leave the phone for at least 15 days! I decided to pull along. In 3 months the charging port stopped working. My phone was at the service centre for 2 weeks. Again in Sept the ringer stopped working. Since 4th Sept till date (28 days) the phone is with the service centre. When I call the customer service they ask me to go and pick the phone but when I go to the service centre, I am told the phone is not ready. It is a nightmare! KEEP AWAY FROM THIS PRODUCT.

I spent 10 minutes reading reviews of people hassle with Motorola UK. The amount of trouble is not worth the phone and despite new Motorola phones, line of 2015 is great, customer service is completely different story, full of lies and empty promises. I have order my Motorola G 3gen and only couple of days later I realized that phone will be delivered not the coming Monday but after, so I decided I couldn't wait that long. I got myself another phone (my fault though). So I rang them and they said they can't do nothing about it phone is in "export" and I have to wait. So I waited for all 13 days only for the phone to arrive so I can return it back.

Dear Motorola, I purchased Moto E [IMEI/Serial No: **] on 30-5-2014. It was restarting itself in every few hours and around Sept 1 it just stopped identifying the sim card and Wi-Fi. We gave it for repair but they came back saying it requires a motherboard change which comes nearly 70% cost of the original phone. In just one year the phone has become useless and that too without our fault. Can you please help in getting this repair so that it doesn't cost me money? Thanks.

This is totally insane. I have contacted three of your customer help staff, and none has confirmed my order status so far. One told me 3 days ago that it had been shipped on 21st Sept and will deliver to me before 25th. One told me yesterday it would be shipped on 25th and I'll get it on the same day. One told me earlier today, it's not shipped yet, and estimated time of arrival is UNKNOWN, and cut off my chat session immediately. I haven't got my Moto360 yet, no email, no phone call, no message, no explanation, no apology, nothing, not a single word. I'm totally pissed off.

Hubby & I have been very happy with our Moto X smartphones until last week when they sent out an upgrade. He loaded it; I did not. The upgrade is not user-friendly, but worse is the fact he can no longer connect to our WiFi which has resulted in going over our data plan in 2 days! Worse yet, he lost all his contacts, his calendar & his photos. But the very worst part is the fact Motorola's attitude is "too bad". The phone is just 18 months old which puts it out of warranty. They will not stand behind their upgrade, will not waive their astronomical fees, and have basically said "we don't care that you're an unhappy customer".

Ordered 16 GB Motorola G 3rd generation 2015 received 8 GB. When reported to them they required photos and other evidence. All was sent and after many hours they agreed to exchange for the correct model however when entering their exchange passcodes, all failed and then I learned that they were out of stock of the actual model I purchased. It took many continuous emails-phone calls and yet nothing changed to correct the issue ergo I reported such to my payment A/C to challenge them until all is corrected.

I have Moto G2 Phone and I bought from the Flipkart. It was working fine, suddenly I found that I can't switch on the phone. I also tried to restore and so all but I didn't get the success. My phone is in the warranty period. So, I submitted the phone to Motorola Service Center at Chandigarh. After examined they said that we have replace the motherboard and they give the estimate of 15 days. But now it almost 30 days but didn't get it back. Very poor service by Motorola.

I sent my phone to Motorola for repair on 05-15-2015. They quoted me a price of $125 to replace my phone with a new one. I also had to pay a $250 deposit. First they sent the wrong phone. Then they couldn't find a phone in their warehouse to send me. Then I had to spend hours on the phone on countless attempts to get my phone. They finally told me that they were going to send me an upgrade phone and waive my repair fee, to make up for the mess they had put me through. I thought everything was good. I received my new phone, but no deposit back.

I having Moto e. I purchased in Flipkart in 5/2015. I have install system update that's take 1gb from internal memory. It full my internal memory then I got hanging problem then I visit service centre in Coimbatore that is Vinayaga communication. In warranty section they keep for one day and they told our mobile is ready and I go and collect. I didn't check there itself and I came back to home and I check internet is not working and I restart the phone it ask normal power up recovery etc and I call to service centre. They tell "come and give your mobile. We want to change the motherboard." I ask "how time it takes?" They tell "it will take 15 days time." What can I do now? I want to buy another mobile and I want to go for service. This is your service procedure - waste mobile and waste service. I want solution for this.

On August 1st 2015, I purchased Motorola E from Tesco ( UK) decided to keep original number for the obvious. In car assembled and turned on. The deal was good contract of 400 mins talk, 5000 text, 500 mg of data. I drove 4 miles home. At home realised that I couldn't pair the Bluetooth to car until old number is re-instated. Then I nearly had a heart attack.

It is almost four weeks after Motorola received my defective device and I still have no phone. I have spent over 10 hours on the phone and have had 4 promised delivery dates. I work at a call center myself so I've been very patient. The latest was a promise of same-day delivery, but FedEx confirmed to me that it was a 2-day delivery that was requested. When I called, the service rep denied making the promise. I asked to speak to his supervisor and held 25 minutes before being disconnected. This is the worst customer service I have ever received. Unbelievable!

It seem that the younger generation has to have everything new and different changing all the time. But there is a large number of people out there - they're old enough that they don't need things to change at the whim of the whiz kids. Why don't you just leave things alone without upgrades? The change - the operating system change the view on the phones and make it more difficult for people to use. There should be an option to refuse upgrades and let a phone that works left alone. We don't need to have things changing at the whim of some geek. Please offer us an opportunity to leave things alone. The old saying "if it ain't broke don't fix it". We don't need your fixes. Thank you.

I switched services from Straight Talk to Boost and received a Motorola e-phone. Within the first month I went back to Boost due to phone freezing and rebooting itself. I was told it might be one of the apps on the phone we removed. Apps and phone was ok until 8/27/15 when it shut down. Completely black screen. Took to Boost again. Customer rep said the phone was defective but they could not issue credit or exchange phone. The warranty was with Motorola for 1 year. Phone in my possession for 2 months. Contacted Motorola concerning this issue. On phone for 45 minutes trying to correct problem. Had to reboot system completely, wiping all information from the phone (pictures, contacts, etc.). Lost everything, including minutes with Boost, and was told by Motorola I then had to call Boost to get them to add the minutes back to phone.

Tried ordering a phone of Motorola. Turned out to be a complete and utter nightmare. They now owe me over 480 in refunds. My 6th order wasn't approved after 4 days on the new order they told me to make. So I contacted customer care who told me everything was fine. 2 days later and it's canceled yet again. On to support again for the 11th time or so, and they're now fobbing me off to some concern team. I guess I will be ignored or delayed again here. Not happy at all.

I received a Motorola baby monitor as a gift for my newborn. I started using this monitor in February and by April it quit working overnight. My daughter had to sleep in my room for a week as I did research and did a hard reset. I was highly upset that this highly important product did not even last a year. However, being a single mother I could not afford another monitor and my dogs alert me if my daughter wakes up. I had begun saving for a new monitor when it crapped out once again overnight. This time my dogs were outside and she had been screaming for a while. I was pissed off that this company endangered my daughter's life.

My phone's battery stopped working whilst on holiday and contacted the UK service for advice. Have been asked to send it to their UK service center who have been very keen to request a 40 cost for replacing my battery. The phone cost was 100. Declined to pay it and after a few email exchanges, as a gesture of good will, they waived the 15 charge they asked to pay for them to send me back my unrepaired phone. It is now two months and have been emailing Motorola and SBE to find out where my phone is. They finally responded and it turns out they sent it to the wrong address. Overall I concluded that not only the phone (product) is precariously built but also their customer service and repair center are also unhelpful. If you can avoid them, spare yourself potential months of grief.

Moto X phone that the Bluetooth & the WiFi will not turn back on, I got in contact with Motorola about this issue. This issue is listed on the internet that happens to this phone and Motorola refuse to fix it or to make recalls on this type of issue.

I bought my phone in October 2014, less than a year ago, from Flipkart. I've had nothing but problems. I bought Moto G2 from Flipkart after 10 months. Suddenly battery started draining like anything. My problems started with the phone battery draining issue. They factory-reset twice. Google didn't work. My phone shut it off within 2 hrs when I keep data and wi-fi down. My battery died very fast. Here is -- I read the forums. Many people have done that and had no luck. I still have a year and a half to go. I don't think I'm going to make it with this phone service centre in my location. I reported the issue to seller (Flipkart) and Motorola also but they are not ready to help. It's expensive to have a phone and not able to rely on it. I'm not happy with the company's phone. I hope some Motorola company higher authorities, to intervene in the issue and help me out.

I bought Moto 2nd Gen white last year Nov-2014. From past few days its charging port is not working so I went to the nearest service centre. They told me port is broken & they have to replace it & it takes 7000 INR. I haven't used any other charger instead of Moto charger which is provided by them with phone. And condition of my phone is too good. I had protected it with cover & tinted glass but how can the port will be broke with any manufacturing defect... Overall cost of the phone in current market is 11000 INR but look how much they are charging for a port change although my phone is in warranty period. I will not buy any products from any Motorola in future if this problem is not sorted out. If its network IC or any other part get defected then also they should blame us for that. For their (Motorola) information these are internal parts & only get defected if they are not genuine or branded. ARE MOTOROLA USING GENUINE PARTS?

Received phone early April, 2015. People tell me repeatedly they cannot hear me or my messages. Motorola tech support talked me through their solutions; none helped. They offered to exchange it for a rebuilt model but would put a hold on my bank account of $100.00 or charge me $25.00. The other option was to send my phone first and be without a phone for a week or so! I'm extremely unhappy with the product and the service and would not recommend it to anyone.

I did a warranty on my old s10 HD back in November. But you guys didn't have it so you guys gave me S11 HD instead. Well I had already bought another Bluetooth in the meantime so I didn't use it till 2 weeks ago. I learned a good lesson with Motorola products. Use it right away so you know if it is defective or not. But regardless of that I started using these defective Bluetooth. And few days later I started getting rash in my ears and few days later I started feeling heavy rash in my ear so I had it checked by a DR and came to find out those ear gels were made from cheap quality and due to that I had a rash from. And when I took the ear tips off I saw piece of plastic sticking out and it was all one piece so it was poorly assembled and the silicone head was poor quality.

I have purchased Moto G 2 in month of Dec. 2014 and for more than 4 times, phone is with service center - that means for more than 2 months, they kept it. And after getting back from service center, problem again arises in phone. They are just repairing it locally and giving it back... no service Motorola is providing. Customer care executives are fooling customers. I am calling again and again to them but not taking my issue. I will not suggest anyone to purchase Motorola handset until they don't provide proper service centers. Worst experience... pathetic service.

Recently, I sent a 32GB Moto X 2nd gen for screen repaired. They sent me back 16GB and I called them on the phone at least 5 times and the dude really **. He said he won't send me a 32GB back as I demanded him I can send him back the 16GB that they sent me. They lied and lied a lot. Also, I asked him "If your granddad bought you a gift as that phone with warranty and somehow he passed away.. so your warranty become voided?" Really bs service.

Got this phone June 2015. Phone worked good until a few weeks ago phone keeps restarting and has a sd card error when it restarts. Contacted Motorola. They had me do a factory reset. Phone worked for a few days after then starting to do the same thing. I called Motorola. Again I was told it would be replaced under warranty. The catch here is there are only 2 options here. 1 send my phone into them first and pay 24.99 shipping or for them to send me a phone first was for them to charge a credit card $100.00 for a hold up to 90 days. I can go to Best Buy and get the same phone for $60.00. Motorola is just a shady company not standing behind their products. Whenever you call their customer service all you get is a big run around. In my opinion this product is under warranty. They need to replace the defective phone at no charge. I will never own or recommend Motorola products to anyone.

I recently within 6 weeks bought the Moto E. I have never been able to get or send picture messages, the phone gets so hot when you touch it you get burned, it turns off and on while in the middle of a conversation, the memory is full from factory downloads, people can't hear me talking on it. I take back to the store and they hit a bunch of numbers said it's fixed and sent me on my way, never fixed. Retook to store on 3 occasions and they tell me I can pay them $35 and they send out to fix which is 8 to 10 weeks or I can send out and it will be 8 to 10 weeks. I called Motorola to be told they want a fee to ship me a new phone or go without a phone and send it back to them and wait for a new one which is about 10 days to 30 days. Do these clowns realize people work? I use my phone for work **! They don't speak English, they are rude as hell, and I will NEVER buy another MOTOROLA product.

As a favor from a friend who doesn't speak no English, I help her to purchase a Moto G online and I put my cell # as contact and my email. The customer service representative that calls me didn't want to talk to me even though I explained him that the person that's not speak no English. Just cancel the order of the phone even though I wasn't the card holder of the recent purchase. This is an abusive action. How can anybody communicated with this kind of person?

This is some of the worst customer service that I've ever had to deal with. The camera broke on my phone (moto x 1st gen) so I called about warranty repair. My first complaint is that they used to do it for free, but now you have to pay $25 or send the phone in and wait to get a new one. I don't have a landline and I use my phone all the time, so going two weeks without it is not something I can do. Oh well, it's just $25 (and a $250 hold on a credit card) so I decided to go that route. Unfortunately I was contacted the next day saying that the warranty service was cancelled because I didn't pass a security verification. So I tried another card, same thing. So I decided to call my bank and make sure they weren't declining the charges, and they said they weren't, plus I could see the funds when I went on my bank's website.

I bought my moto e 1st gen at April month and now it's july. Today my phone fell from my hand and its screen is just cracked very badly. You says that it's gorilla glass, so how did it happened?? And kindly inform me that I have the 1 year warranty card valid, so would moto's service center fix it or replace it for free. Pls inform soon.

So my phone stopped recognizing its own battery. I figure that it's still under warranty and I'll be fine, so I do customer service chat with a nice man named Marc who informed me that I have 2 options, Advance Exchange and Repair. Advance Exchange will cost me $25 for getting the new phone first, I'm not paying $25 because I would gladly send in my broken phone first and get standard shipping. So I ask for a supervisor, and he redirects me. I get a greeting, and then a busy signal. TWICE. All I want is a replacement without having to pay $25. Fast forward to another 3 redirects and I find out that they have a return exchange option, where I send them my phone first and then they send me a replacement. But wait, my phone (because it has a crack in the screen) is NO LONGER UNDER WARRANTY.

I did an advanced exchange service for my Nexus 6 with them (they put a hold on my credit card, send me a new phone. I copy my files to the new phone and then send back the old one). I sent my old phone back within 5 days, and they kept saying they DIDN'T receive the phone even though the tracking number shows it's been delivered a long time ago. And they charged my card for the replacement phone. I had to call them 6 times over the course of 2 months to get the reimbursement. Each time I called them, the representative kept saying they didn't know what was going on and they were useless. So just hope that your phone never broke. If it does, might as well go ahead and get a new one (from htc or something).

I got my new phone in January of this year. The features I bought it for don't work well, such as moto action. The phone kept freezing up and had to do a hard reset which a bummer when may lose some info. After that my phone did OK for a month and I'm still having problems -- I.E. running slow, voice recognition, lots more. Regret buying this, especially full price and making payments.

I am totally disgusted with this phone.. I purchased 2 of them. Android x. Because I like the bulk size as I am a man. Touch screens drags. Very slow. I later learned they stop updating phone without any notice to customers. Don't buy Motorola. Hit them where it hurts. Protest buying the products. Congratulation Motorola you have successful lost a loyal customer. Goodbye. May I never see your products again. Will not ever buy... Whoopee!!!!!

My camera had a black spot in the lens that would appear in all my pictures. So I have my Moto X to get my camera replaced. When I went to collect my phone, camera worked fine but I noticed a crack in my back panel. I asked service centre about it, they said that's the only way camera could be replaced. I left. When I reached home and took a proper look, there were 6 cracks on my back panel! I called the service center. They said that's the only way and stuff. I asked them why did they not replace the panel before returning the phone. They didn't answer that. They said come again and get your phone and it will take about a month to replace it! I was furious. The service center is very far from my place too. Then they told me call up Motorola service centre and ask them for the nearest centre for quick replacement to back panel. This was April. And it's June right now.

Am want to complain my Moto G mobile phone. Am purchased last June month. It's not working properly, SIM 1 is not working. Ring tone will go silent mode automatically. Then am want to restore my phone and then the ring tone will come. Am 100% disappointed with your product.

Hello, My camera stopped working and my phone was acting funny so gave my mobile for service and they told me that they had to change the board which took them solid 40 days to change and when I got it back the problem remained. When I took it back again they told me that they had to change the board again. So they changed it, now again my camera is not working and it is acting funny so I emailed the Motorola guys and they told me to give the mobile for service. And the email conversation was back and forth. And no one seems to resolve the problem. Please help.

I bought the $353 Champagne Moto 360 from Best Buy on February 23, 2015. June 7 the watch stopped working. I called Motorola on Monday June 1 to get a replacement. I was very specific in that I was leaving on Monday June 8 and would be traveling out of state for most of the summer. I was reassured that I would receive my replacement within 4 days.... No later than Friday June 5th. In the meantime there was a $223 hold on my bank card until I returned the damaged device. Well, I got an email from FedEx saying device was due to arrive on Tuesday June 9th at 8 PM.... I was leaving Mon June 8 at 5 AM. I called Motorola and was assured I could pick up the device the following day at FedEx at noon. I drove an hour to get to FedEx.... I had a graduation I was late for due to this.... Only to be told the device was not in Miami but still in Tennessee.

My camera did not work on my Moto X (reverse camera wouldn't even show up). After speaking with Motorola and resetting my entire phone, they suggested I switch it out. After receiving my new phone, I shipped them my broken one. FedEx confirmed arrival within a couple of days. Motorola emailed me to announce they'd be billing me the full cost of the phone as it 'hadn't arrived'. I called and spoke with someone in Customer Service. They stated it hadn't arrived. When I referenced the FedEx proof of delivery, they initially argued it hadn't arrived, eventually agreed to check things out and after ~45 mins reported they had discovered the mistake (realized it actually was there), rectified the problem and told me not to worry as it had been fixed in the system.

My less-than-6-month new Moto G 2nd generation android (bought from Staples - should have known better than to trust all these companies that provide cheaper options) decided to stop working one fine day and decide to perpetually stay in logo mode, without turning off or its operations on. It just stayed at that beautiful Motorola logo that till two months ago I loved. I went to Staples, complained about my defective phone and they told me “no problem, we will give you new phone.” I had paid a $40 warranty for two years, but since the phone maker (Motorola) is responsible for providing warranty on phones bought in less than a year, I thought I would contact them and save my $40. I understand now what a bad decision that was.

Been the month from hell. I tried to purchase the ESP for my new Moto X second generation but could not do so. After 3 days and 4 phone calls they finally fixed the problem on their end and allowed me to purchase it. Then I tried to initiate a repair due to a cracked screen and my account did not recognize my ESP purchase. Another 2 days and multiple phone calls and I was told Moto would initiate the repair over the phone while they attempted to fix what was wrong with my account. I send them my broken device and wait for them to contact me about the replacement. After not hearing from them and not being able to check on the status online myself I decided to call. Once on the phone I was told that while they did receive my broken device, they have run out of "pins" for the 64GB Moto X 2nd Gen. The rep said they have no idea how long it will take to get new pins, it could be a week or it could be a month or more.

I was shopping around to buy a cell phone for my wife as a birthday gift and it was supposed to be a surprise. 05/14: Did a live chat with Moto sales rep to buy a Moto X 2nd gen phone. On the chat, ** told me that a Moto X 2nd gen phone for Republic Wireless is a cheaper option and that it would work with AT&T with no issues, whatsoever. I tried to confirm it with her and she confirmed it both times. 05/14: Order placed. 05/20: Received the phone in FedEx. Phone is good, no damages, looked brand new, etc. 05/28: Took the phone to AT&T store to activate the AT&T Sim in the MOTO X 2nd gen phone. It doesn't work.

I have purchased a moto e device in June 2014 from flipkart.com (Order ID: **) with IMEI no. **. I was facing a problem with audio output and auto restart from last 3 months. Initially I have tried the methods suggested by your customer support and though it was not working. I submitted the device to Service station (B2X service center, Narayan Peth Pune (MH)). They worked on the problem and it was not fully solved so I have again submitted the device to service centre on 9th May 2015.

This is how Motorola deceives its customers: Moto X was advertised as with 32gb of memory. Actual memory was 24.78gb or 25% less. This is Moto X Pure Edition, purchased on 5/5/15. Customer service was extremely horrible: "If you want a replacement of brand NEW phone, it is only possible for a refurbished phone, or money back." Beware! They don't replace a new product for the same value. In addition, customer service based in foreign country. 4 representatives told me different stories/lies. It is worst than .99 cents store. But it is a major company.

Years ago I bought a cell from T-Mobile, it was a Motorola. I replaced that phone 2 times. A few years later I bought a GPS from Motorola. Apparently the software was very old. After one year I got rid of it and changed it to Garmin. Then I bought 2 new Moto G phones from Motorola. I then had problems with both phones. So they said they will replace it because it has the warranty. I waited about 2 weeks and no info. When I finally talk to a rep they said they did not have the model in stock. During that time no one emailed or called me to tell me they didn't have it in stock.

I purchased customized a Moto X 2nd generation phone and extended warranty on motorola.com on 9/30/14; 32GB, Teak back, Orange trim. Approximately a month ago a defect appeared. The back upper-left corner (when looking at the back) begun to lift, regardless of my effort to push it down/reseat it. It will not stay down. Therefore on 4/27/15 I contacted the phone number provided on my warranty, Motorola ESP Certificate of Coverage, and begun the process of receiving a replacement.

Droid Truro - I bought my phone in November, less than a year ago. I've had nothing but problems. My problems started with the phone not working. They factory reset twice. Google - didn't work. My phone overheated and shut it off. My battery died suddenly twice and it does not charge anymore like it says in 15 minutes. I've been to the Verizon store many times, they offered me a new phone and I refused because it would be refurbished and no guarantees. I read the forums, many people have done that and had no luck. I still have here year and a half to go. I don't think I'm going to make it with this phone. It's expensive to have a phone and not able to rely on it. I'm not happy with the company's phone. I on the other hand would like to go back to my Samsung phone I had no problems. What are my options?

Moto X - I got a cell phone from AT&T.... monthly phone payments are $16. Just for the phone not including the plan. Each time I talked on the phone the back and front would get very hot. When I charge it it gets real hot. One day I could not get the phone to shut down. I was told to remove the battery. The back of the inside guts of the phone were coming with it. I stopped at that point. Motorola says it is a defect yet want a hold on my bank account for $200. And for me to send the phone. I told them "No way you are getting that much from me for a defective phone that could blow up with the battery getting this hot that you cannot even touch or hold it.... You send me the new one since this is under warranty and I will send you mine. You are not getting $200 to hold for a phone I only rent for $16./month for 18 months. I want you to send me a new phone."

Before my recent incident, I was a fan of Motorola. In fact, all three of my smartphones have been a Motorola phone. Now, I will NEVER buy another Motorola product again.

I had a problem with my Motorola X that required repair. Motorola sent me a new phone and I returned my old (defective phone) soon thereafter. I received confirmation from Motorola that they had received my defective phone. After that, Motorola charged me for not returning my phone. Since that charge, I've contacted Motorola about a dozen times (through email, over the phone, through chat) trying to get this issue resolved. These Motorola employees tell me they recognize the problem, and have told me they will process my refund. Whether due to inexplicable incompetence or malice, Motorola hasn't refunded me the money in months. Every time I try to get this resolved, I have wait for about 20 minutes on the phone.

I sent my broken cell phone on February 4th (2015) to repair. They said my cell phone would be sent back to me within 5 days. Today is 04/13 and I do not know where my cell phone is. I call almost every day to Motorola and they say almost the same thing: they do not have my cell phone and will send Moto X 2nd generation in 5 days. It happened at least three times. What can I do? I can't wait forever.

I have taken nexus 6. Where in Motorola nexus 6 claim vs the actual is very much different. The battery backup is not more than 5hrs with 3g. Also facing problem of phone getting heated up and getting slow slower every day. Hardly used 3 months. In fact the the first customer in India.. Worst than compare to other competition handset provider in the same range of money and service provider.. Fed up of Motorola/google... They say something and give something. Fed up of google nexus 6..

I can not believe this: On April 1, my Moto G stopped working for the second time, so Motorola issued a replacement. I received an email on 1:00 pm that day, with a shipment label to FedEx and a tracking number, saying the deliver would be next day. Now 8 days passed, NOTHING has been sent to FedEx yet!!! Despite I called many times, they kept saying "it is still in 5-8 business window," or "nothing we can do." The worst one I talked to was a manager I talked on 4/6. When I told him it has been 5 days nothing was sent out to FedEx, he even said "it is perfect." On 4/6 evening, 4/8 and yesterday, after I called and Twittered for help, 3 representatives issued escalated checking, and told me someone would call me with status "within 24 hours." So far over 72 hours passed from Monday, still NO ONE contacted me. It has been almost 10 days since Motorola created that FedEx shipping label, but send NOTHING to FedEx!!!

Buyer beware! The products they make are substandard. The customer service is farmed out to India and if you need a replacement device it is always a refurbished piece of garbage. They are crooks, stay away. You have been warned. I regret leaving Apple.

I bought a Moto X off the Moto Maker site and from the time I received it I had nothing but problems for 2 weeks. People couldn't hear me, the phone would continually reboot, power off and not power on, and applications would stop working. During this time I called Motorola support several times where they walked me through the process of clearing out the cache, run a recovery, restore to factory settings and so forth. Nothing worked. I wanted to return the phone for another one but was then told they believe the phone was rooted. I didn't even know what this meant. I was told they had a flag saying the phone was rooted and that this voids the warranty. I asked with all the crashes the phone has had could there be a false positive generated by their system. I was told it is possible, but this didn't change their decision to void the warranty. I asked for some documentation on this but was told they can't provide anything.

Roadster 2 TZ 710 bluetooth speaker - Unit purchased from Wireless OEM shop, 1/14/15. Recvd., 1/30/15. Order # **/Motorola Ref. #**. Paired it per instructions successfully immediately. It has been asking to pair it nearly every time I get close to it with my cell phone. I ignore that request now, and it connects without??? It is used strictly with my cell phone "LG". Always located within 12 to 24" of each other. I keep the Roadster charged nightly. Use never more than 2 hr a day at most. The unit disconnects and reconnects "BY ITSELF" every time I use it... I don't use it anymore, too annoying. Duration 5 to 10 minutes. Sometimes shorter!

I like to periodically clear the cache on my Motorola Droid Maxx. The phone must be "turned off" to begin this process. You're then suppose to hold the "volume down" key for approx. 3 sec and then tap the "power button" after which it is suppose to bring you to a list from which you can select your action. When I'm home I generally keep my phone to the charger. After many attempts to complete this process I discovered that the phone continued to reboot from the off status.

I returned my phone to Motorola March 3, 2015. Three weeks later, I have not received my refund. My emails have gone unanswered. Online chat with Motorola has proved to be fruitless. Overseas support in Asia only results in robotic answers read from a script (these people are completely incompetent and useless!). Knowing this is what you have to deal with, I will NEVER buy a Motorola product again. EVER! I have filed a complaint with the BBB.

Beware buying a Motorola mobile android phone. All well connecting to Bluetooth in your car. Then you receive a lollipop software update which renders your Bluetooth connection useless to your car! Motorola blamed my Nissan, even though other mobiles work in my car, not Motorola. I explained how I have a sick child but nothing seems to faze this company to take responsibility! So if you have read this & still buy a Motorola phone, don't complain. Really not worth the effort. I told you so. Motorola say not their fault even though they promote Nissan is compatible & the update is sent via their product which cannot be removed. Again you can't win!

My cell phone, a Moto G, I suspect designed to fail, at least the functions that consumers look forward to. First, you should know that Google does not like the downloading & installation of apps from other app stores (a ** understatement). So the first thing that goes wrong with my cell, the package installer fails - it can only install apps from their ** Play Store. I contact Motorola & tell them my problem & all I got was a bunch of employees reciting company policy. Nobody I was forwarded to could do anything but repeat the last assclown I spoke to & I was still under warranty & to top it all off, I got the Sprint version of said phone not knowing I don't have coverage in my area. They make the same phone with AT&T, which I'm covered, with a busted installer & a phone that can't get coverage. You would think they would take my phone & give me the AT&T version & fix the flawed phone - not even close.

I had my new 2014 Moto X for about 5 months and not long ago I dropped it out of my car; yes the screen was smashed in several places. Bummer, I have no insurance either. So I decided to contact Motorola asking the repair price, they asked to see photos of the phone, etc. and if I had bought it from them direct (off the Motorola website). They had replied that it's out of a warranty repair but as a goodwill gesture, they would repair it FOR FREE. Couldn't believe this.

Ohh my god, I don't know what to say, I think the only time I enjoyed my time with Motorola is when I paid for my motox second gen. After that it's like "good god what have I done???" I mean poor product, bad, bad, bad customer service, for 3 days now trying to get my phone replaced for some hardware problems and for 3 days am get the royal run around. No one is willing to help you stat, on hold forever, you ask for a supervisor, most of the time they don't have one. At the meantime am looking at a 600$ phone on my table, having to buy another phone to use because Motorola sucks.

This phone sucks real bad. It has a mind of its own and calls whomever it wants continuously. I want my money back!!! This phone isn't worth a penny let alone the 154.00 I paid for it. One day it wouldn't turn on at all, I thought for sure it was history. I haven't even had it for a month and I can almost bet I won’t get my rebate when it’s been 6 weeks. I’m one unhappy customer. There wasn't even a clear coated plastic wrap over the front when I purchased it.

I am an ex-customer service agent and I want you to be aware!!! At El Salvador Call Center, someone is changing the customers addresses and sending phones to their friends or family in the states - I found many cases. Please let corporate know about this. I found too many cases where the customer called me asking for their phone and they never asked for address changes, there were no notes, only that the phones had already been sent to someone else. I brought this up to my supervisors and a few days later, they made something up to fire me. I am planning to let everyone know in social media. This is not fair for American customers or anybody. Please investigate this issue, people in the US are trusting a bunch of ex-convicts from US with their credit cards. I will contact corporate myself and put it all over social media.