Motorola Reviews

I bought a G power 5g 2024 in February/2026 and 4 months later the mic doesn't working and the data keeps cutting out. I contacted Motorola Canada, but after multiple lies and bullying I got only a promise that they sending me a shipping label to send my phone to them. Then they ignored me, then a week later they made another promise, then they ignored me again, then another promise, then they send me an email saying that here is your shipping label, but there's no attachment, no shipping label, just some ** customer service promises again. Low life unscrupulous people, unheard customer service, they bully you until you drop...

So I was told if I buy a Motorola Razr I get a free screen protector replacement when the protector starts to peel with the warranty I requested the replacement, was told to visit ibreakufix as they the ones who honor Motorola warranty. I visit every location in Connecticut just to be told by every store that they don't service razr phones then Motorola said to mail the phone in then get the replacement protector and would take a week or 2 to get the phone back. Will be going back to Samsung asap

I do not understand this whole charger block thing!!I buy the phone totally unaware that Motorola is going broke so they force you to buy a charger block,, Nobody selling these rip off phones has the sense to inform you that you're being scammed.. You bought the phone now you have to buy the 15 dollar charger.. Never again!! I like Motorola products but this is the last one I'll ever buy because of this..

I bought a Motorola Razr, but it had factory defects. I returned it, but I didn't get a full refund. Now, no one is resolving my case—terrible service from Motorola.

I purchased a Motorola Moto G Stylus 5G (2024) from Amazon. Within months, the phone developed multiple serious defects: it won't charge properly, the battery drains extremely fast (barely lasts half a day), it freezes constantly with apps crashing, and it overheats to the point of being uncomfortable to touch. I've already had financial losses because I have to constantly stop what I'm doing to recharge it on the fast charger – this disrupts my work, meetings, and daily routine multiple times a day. The worst part is Motorola's customer service. I contacted them about warranty repair, but they require me to send the phone in and stay without it for 5 days or more. This is completely unacceptable because I use this phone daily for my job – being without it means losing income. I also have health conditions and need my phone available for emergencies and to contact doctors.

My suggestion and advice: NEVER buy a RAZR Folding Phone. Motorola should stop manufacturing and selling these phones. I know 4 people who have experienced either the top or bottom screen going black permanently, including 1 customer whose phone is less than 45 days old. Whether Motorola honors the warranty for that phone is yet to be seen, but I can probably guess.

Do not buy the Motorola razor. We bought it at the Cricket store, had it less than 6 weeks bout the expensive case and it's junk where it folds and closes. The screen inside only half the screen works and the other half is multiple colors at different times and they will not do anything about it.

I purchased a Motorola Moto G86 Power in October 2025. Within around 8 months of normal usage, the device developed a motherboard/power failure where it suddenly switched off and became unusable. The phone was submitted to the authorized Motorola service center on 2 May 2026 for warranty repair. As of 23 May 2026, the issue still remains unresolved and the device has been under service for nearly one month. During this period, I received multiple changing updates regarding replacement and repair timelines. Initially, replacement approval was discussed due to motherboard failure. Later, I was informed that the same model was unavailable and I was offered a Motorola G67 Power instead. However, the offered replacement lacked key features of my original device such as AMOLED display and in-display fingerprint sensor.

I purchased a Motorola Razr phone in February. By April, half of the screen went black. Because I was told (and it is on their website) that I would receive my phone back (fixed) or a replacement device within 3-5 days of them receiving the original device I thought it would be OK to send it in. I mailed it on April 30th, according to their site, they received it on May 4th, it is now May 15th....I do not have my phone, and after multiple calls with supervisors, "escalations," and apologies, they still can not tell me when it will be ready.

Bought a new Razr ultra 2025 and the Android Auto does not connect. After 5 calls and spending three days troubleshooting, they told me “call Android Auto.” This is not a warranty-covered issue by is. Now I am stuck with a new phone paid directly to them for nothing.

I was initially excited about the new Razr, but shortly noticed that there was not only poor quality, but the "support" behind this quality was just as poor. They do not stand by their products or warranties and prefer to create devices with scheduled senescence. Very few companies can stand by their products or their customer service, and Motorola is no longer one of them. Within 1 year, the screen protector started peeling. Only "authorized" dealers are able to replace it, and ironically, many of their systems have been upgraded to not support an "old" 2024 model. The epitome of using people for money. I'm surprised we even tolerate this type of business, but then again, it's called capitalism and looks shiny and nice.

I bought the RAZR Flip and want to warn people not to buy from them. I had so many problems with the phone and IVA only had it for 10 months. It's under a one year warranty but there are certain things the warranty doesn't cover. They want to charge me 600 Dollars to repair the inner screen, which has problems from just using the phone, from normal daily use. They refuse to fix the phone. It almost seems like a borderline scam because what's to say the phone won't have any more issues done the line.

My Moto G 2025 is receiving constant brute forced (it even bypasses my DNS firewall) update notifications, even though I don't want to update my phone. I paid for it, it should be my decision. The phone's hardware is so lackluster that I can't even video call someone while making a search on a browser. A 1.5 GB update would destroy the phone.

I liked my Motorola. Tried to upgrade. Cannot get ahold of anyone on phone. When I called they gave me a fake number after being on hold for 20 mins.

The phones are cheap, which is nice, and I'd normally say "you get what you pay for," but there is constant demands to download slopware. Just this morning I got a demand to have a "smart lock screen." It's animated. It wasted power. It'll probably connect to that annoying "smart assistant" control. You know, the one we finally got them to not have constantly listening? And as usual, there is no "no" option. It says, remind me again later. I'll probably have to fight it at 4 AM again, or worse, an hour later fighting a wind storm to deal with my pets or car. At least their radios are still good. That's where the 2nd star comes from.

I purchased a 2024 Motorola phone through Walmart on April 3, 2025 and from day one of activation I had problems and contacted Motorola as Motorola stated and showed that my warranty expired February 2025 before I even purchased phone. As I contacted Motorola again now they stated they don't cover third party warranty (which is against the law according to FTC). But my next question was if you don't cover then why did Motorola fraudulently documented that my phone that I have that the warranty started February 2024 and ended February 2025? No answer no reply.

Do not buy or use Motorola Android until the app glance is uninstallable, removable. It's a horrible shopping app that controls every app and feature in your phone. If you uninstall it, it hides in system apps and comes on more powerful and controlling then before install. it also comes back in auto updates... over 95% of the reviews are negative. Again, boycot purchasing and using Motorola phones until the end consumer can control the... glance crap app...

Type recently purchased the phone from Motorola direct, after receiving it I realized I don't like it. I've been trying to return it now for a week. Constantly getting put up on or disconnected and every time I finally get to somebody they tell me they have to escalate it. Only thing I'm trying to do is get a return label. This is got to be the worst experience I've ever had with a phone. I will never own a Motorola phone in my life after this experience.

I am filing this complaint to document Motorola Mobility’s refusal to honor a valid warranty and to warn other consumers about the poor quality of both their products and their customer support. I purchased a brand‑new Motorola Moto G Power 5G 2025 (Model XT2515‑1) on November 23, 2025. About a week later, the phone slipped from a height of roughly two feet and developed a small screen crack. The crack was minor and did not affect the phone’s performance in any way. The device continued to function normally for the next two months.

Zero stars due to their "Glance" app. It is MDLWARE AND IT DOESNT DISABLE. SAYS IG DOES BUT RESTARTS ITSELF AND DOMINATES HOME SCREEN LOCK SCREEN. It's malware. *****" WARNING ⚠️ INTRUSIVE MALWARE ⚠️ Glance malware UNACCEPTABLE!!!! **** DO NOT BUY MOTOROLA

Horrible product! On the tail end of paying for this abomination of a phone! Screen got black dot and vertical green line just after a year of owning (just out of warranty). Since then the whole screen went black and I have been able to take and make calls with the screen when folded (inner is dead black). I will NEVER buy a Motorola again...stick to the cheapest plan and phone as these are synonymous with disposable lighters at this point. Disgusted as I really liked it and had a waste/belt carrier for when folded. Never abused, always kept clean and it died right out of warranty.

Absolutely the crappiest phone I've ever owned. A real POS. DON'T BUY ONE. Tell your friends not to buy one. They should be thoroughly ashamed to put this crap out into the market. Worst phones ever taken to market.

So I purchased a Motorola Razr 2025 brand new. Only had it 3 days. It started doing what it wanted to do flipping from screen to screen on its own. Called them. Had to send it back. Now they saying if they can’t fix my phone they will send me a refurbished phone but I’m paying for a new phone. This is some BS. I will never deal with Motorola again.

Absolute trash! Do not buy at all costs! The lag is horrible. I've only had this crap phone for two months and it barely works. I should've just gone without a phone for another couple weeks and bought a decent phone like a Samsung. As soon as I can, I'm replacing this garage phone.

Motorola absolutely does not honor their warranty. They will make numerous excuses as to why they shouldn’t. Don't buy ever. They are completely rude and don't honor any portion of the contract. They place you on hold forever.

Motorola knows that the RAZR phones demagnetize after 1 year and they refuse to do anything about it after you take it to an authorized service center and they put on a new screen protector. The very day my screen protector was fixed it demagnetized that night. The store replaced if for me 2 more times and that was it! I will not pay for insurance on something that should be covered by the manufacturer BECAUSE they KNOW this happens often! The Razr 2024 is a good phone EXCEPT for that. Now I will have to buy another phone when I'm not even done paying for this one yet!

If I could give zero stars, I absolutely would!!! DON'T BUY A MOTOROLA PHONE!!! Moto power 5g, UGH!!! I WANT TO THROW IT OUT THE WINDOW!! Closes every tab when having to go to email to retrieve sent info and you end up having to sign BACK IN TO THE PAGE YOU WERE ALREADY ON!!! HATE THIS PHONE!!! No, LOATHE this phone!!! Closes out of all tabs all of a sudden. Just a HORRIBLE experience with a phone!

Motorola is the worst company to buy a phone. The phone was under moto care. It had a minor scratch. They said they will charge me 100 dollars to repair my phone which had battery heating up. Phone switched on and off and keeps hanging up.

I was forced to return my original Motorola phone because the screen failed. Although the warranty on that device had expired, Motorola sent me a replacement. That replacement developed a green line across the display — another clear defect. When I contacted Motorola support, I was told that replacement devices do not come with a new warranty. When I asked why, the agent’s response was simply, “that’s just the way it is,” and then they disconnected the call. This shows both a refusal to stand behind their products and complete disregard for customers.

The Moto G phone is a crap phone. After 2 days heating up. Started to act as if it was years old. All my apps got mixed up. Do not buy this phone returning after a week. Never been so disappointed. Would not recommend.

I purchased a Moto G in 2023. Recently Motorola made some type of update and the entire format changed and the ability to answer the phone when a call comes in is now gone. I called the service provider where I received this info and was advised that Motorola was responsible for the loss of use through the update. No more Motorola for me, I bought a new phone based on these and other reviews.

I recently got this Moto G Stylus (2023) and it is the worst phone I have ever gotten. It crashes every app you open. I literally mean every app. I can't take pictures anymore because it just won't keep the camera app open. Everything is incredibly slow, and I can barely use this phone. Every time I start typing, the keyboard will just disappear mid text. I can barely reply to messages, or look anything up. Even while typing this review the keyboard disappeared. Multiple times, and it just won't come back until 20-30 seconds after it disappears. The specs are just horrible and the price is just way too high.

Hey, this is for anyone who would dare purchase from this company, their devices are not worth your hard earned money, and I know because they are the only thing I can afford. I kid you not, I would buy a Google pixel over this sub par slop of a "Device". I've been stuck with these for 7 years, and each model is worse than the last. Not to mention customer service is like the stereotype crap you see on TV, it sucks bad. In fact it's nothing short of crazy this company still stands in 2025, it should have gone down with BlackBerry and Nokia, this stuff is ABSOLUTELY HORRIBLE. And if you're looking for reliability and DURABILITY (they love advertising this, but they don't sell anything durable) buy a Pixel, a Samsung, anything else, they might cost more but in the long run, they're infinitely times better.

I got the Moto G from Straight Talk on a sale. Always had Samsungs before. Today I cleared my apps on the Moto and a message came on it saying how many gigabytes I saved by doing that. Like I did something really special. So then I wanted to Google something but the message the phone put on my screen saying, "Atta boy, save those gigabytes," was still there covering the typing area. I tried to discard it doing things I've done before but that message stayed there. So I shut it off for a while and then powered it up again. Same message still there. So I grabbed each end with my hands and bent that ** in half across my knee. Then I went out to my driveway and threw it hard on the concrete 4 times. I won't purchase another phone from that company. And it felt good.

Horrible customer service and warranty claims. Filed claim April 2025 called for updated Fedex form. Told phone was not out of warranty. Did not honor original claim. Customer service is overseas Philippines. On hold for over 30 minutes transferred 2 times. Stay away from this horrible company with horrible warranty. They are not customer centric. Stay away.

I submitted my Moto G for repair due to technical malfunctions, with no pre-existing physical damage. The device should be covered under warranty. According to the warranty policy, physical damage voids coverage. Upon arrival at the repair center, they reported physical damage and are requesting a payment exceeding $238 for a phone that was undamaged before shipment. Are there any noticeable damages on this device? Save your money. Do not purchase this phone.

Zero help with customer service. They are friendly but absolutely no help at all. The phone itself is fragile. Aside from that, it works well. The phone has a decent camera and compatible with most apps.

I've recently switched to the Motorola Edge 2024, and I’ve got to say—I'm genuinely impressed. For a device in this price range, it delivers way above expectations. Right now, I’m testing Smart Connect and writing this from my laptop, but the input is happening seamlessly through my phone. The integration is smoother than I anticipated, and it's honestly kind of fun. The phone itself feels great in the hand—solid, premium, and thoughtfully designed. The camera performance has been a highlight too; the AI-enhanced photos come out vibrant and crisp, much better than I expected from a midrange device. I'm using this as both my personal and work phone, and it hasn’t skipped a beat. Out of all the phones I’ve tested over the years, this one genuinely stands out.

I sent it off for repair. Their repair tracker says they are shipping me a repaired or replacement device. They are not. They are sending me my old broken one. I have screenshots of it saying a repaired or replacement device was shipped to me. The people are rude when you call and I was refused a supervisor when I asked for one. We used their devices for our small business. We will be looking into legal action for their obvious lying and switching over to Apple devices and telling everyone we know not to use Motorola

This Moto G stylus that I have is the fifth Moto phone that I've owned. I continue to buy them in hopes they will get better. Unfortunately they do not. They are very bad. Their memory is bad. Their updates are bad and I will not waste my money on another Motorola phone and no I do not have my receipt where I bought it. But I bought it at Walmart and your phone actually sucks. All the phones I've bought for Motorola are bad, they're just bad