Motorola Reviews

I purchased a Motorola Moto G Stylus 5G (2024) from Amazon. Within months, the phone developed multiple serious defects: it won't charge properly, the battery drains extremely fast (barely lasts half a day), it freezes constantly with apps crashing, and it overheats to the point of being uncomfortable to touch. I've already had financial losses because I have to constantly stop what I'm doing to recharge it on the fast charger – this disrupts my work, meetings, and daily routine multiple times a day. The worst part is Motorola's customer service. I contacted them about warranty repair, but they require me to send the phone in and stay without it for 5 days or more. This is completely unacceptable because I use this phone daily for my job – being without it means losing income. I also have health conditions and need my phone available for emergencies and to contact doctors.

My suggestion and advice: NEVER buy a RAZR Folding Phone. Motorola should stop manufacturing and selling these phones. I know 4 people who have experienced either the top or bottom screen going black permanently, including 1 customer whose phone is less than 45 days old. Whether Motorola honors the warranty for that phone is yet to be seen, but I can probably guess.

Do not buy the Motorola razor. We bought it at the Cricket store, had it less than 6 weeks bout the expensive case and it's junk where it folds and closes. The screen inside only half the screen works and the other half is multiple colors at different times and they will not do anything about it.

I purchased a Motorola Moto G86 Power in October 2025. Within around 8 months of normal usage, the device developed a motherboard/power failure where it suddenly switched off and became unusable. The phone was submitted to the authorized Motorola service center on 2 May 2026 for warranty repair. As of 23 May 2026, the issue still remains unresolved and the device has been under service for nearly one month. During this period, I received multiple changing updates regarding replacement and repair timelines. Initially, replacement approval was discussed due to motherboard failure. Later, I was informed that the same model was unavailable and I was offered a Motorola G67 Power instead. However, the offered replacement lacked key features of my original device such as AMOLED display and in-display fingerprint sensor.

I purchased a Motorola Razr phone in February. By April, half of the screen went black. Because I was told (and it is on their website) that I would receive my phone back (fixed) or a replacement device within 3-5 days of them receiving the original device I thought it would be OK to send it in. I mailed it on April 30th, according to their site, they received it on May 4th, it is now May 15th....I do not have my phone, and after multiple calls with supervisors, "escalations," and apologies, they still can not tell me when it will be ready.

Bought a new Razr ultra 2025 and the Android Auto does not connect. After 5 calls and spending three days troubleshooting, they told me “call Android Auto.” This is not a warranty-covered issue by is. Now I am stuck with a new phone paid directly to them for nothing.

I was initially excited about the new Razr, but shortly noticed that there was not only poor quality, but the "support" behind this quality was just as poor. They do not stand by their products or warranties and prefer to create devices with scheduled senescence. Very few companies can stand by their products or their customer service, and Motorola is no longer one of them. Within 1 year, the screen protector started peeling. Only "authorized" dealers are able to replace it, and ironically, many of their systems have been upgraded to not support an "old" 2024 model. The epitome of using people for money. I'm surprised we even tolerate this type of business, but then again, it's called capitalism and looks shiny and nice.

I bought the RAZR Flip and want to warn people not to buy from them. I had so many problems with the phone and IVA only had it for 10 months. It's under a one year warranty but there are certain things the warranty doesn't cover. They want to charge me 600 Dollars to repair the inner screen, which has problems from just using the phone, from normal daily use. They refuse to fix the phone. It almost seems like a borderline scam because what's to say the phone won't have any more issues done the line.

My Moto G 2025 is receiving constant brute forced (it even bypasses my DNS firewall) update notifications, even though I don't want to update my phone. I paid for it, it should be my decision. The phone's hardware is so lackluster that I can't even video call someone while making a search on a browser. A 1.5 GB update would destroy the phone.

I liked my Motorola. Tried to upgrade. Cannot get ahold of anyone on phone. When I called they gave me a fake number after being on hold for 20 mins.