Motorola Reviews

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Overall Rating3.1 out of 5
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Motorola Reviews

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Customer ServiceStaff

Reviewed June 27, 2023

Called into Motorola customer service within 30 day return period. They asked for a call back number in case I got disconnected so I gave them my number. As soon as I told them I wanted to return the phone because even tho it is unlocked, it is not compatible with the Spectrum network. I was transferred several times before eventually becoming disconnected and now they are closed at this time. I waited for a return phone call or email and got nothing. When I called them back on the weekend it had reached the 30 day mark and they told me the returns department is now closed and they will contact me during the week for more information.

I received two emails which I responded to both, the emails were to confirm I wanted to return the phones and requested pictures. The emails that received were red flagged by protonmail as being spoofed and the sender domain was invalid or something similar. I received many emails from Motorola with this failed verification about these emails being spoofed. Anyways, YES of course I want to return the phone! The email specifically said, please reply to this email. So I pressed reply and replied to both emails. The next day I received emails saying that the replies I sent were undeliverable because I was sent emails from an email address deemed donotreply.

I called again only to be transferred and disconnected again! I called back again furious and they made an incident report, I received the same exact email but now the email address to reply to was now valid. I immediately sent them the pictures of the unopened phone and called right after I sent the email. The customer service manager said they received the email and that they will make a decision in the next 1-2 days thru email. It has been almost one week and I have not received any email as I was told I would. Customer service from Motorola flat out lied to me several times, hung up on me more than once, and failed to properly contact me thru valid email addresses.

I have always bought Motorola but never have I ever experienced such terrible service from every single representative that I talked to and emailed with. An unlocked phone does not mean it will work with spectrum as the representative told me when I first bought the phone. I want my money back and have since gone to Apple. I am so much more happy with this Apple phone and its customer support. You get what you pay for, I paid cheap for Motorola and what I got was even cheaper, a useless phone and a useless customer support team. USELESS! GO APPLE and stay away from Motorola.

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Customer ServicePunctuality & SpeedStaff

Reviewed May 27, 2023

First of all, Motorola customer service are foreigners who barely speak English. Second, they promise prompt delivery and don't deliver. Third, don't use the shipper they use and make sure you demand notifications and a process that is meant to benefit your schedule. Your money! Your way! Motorola use to be a reputable company and service oriented. Not anymore. They just lost a lifelong customer. And this person will go out of his way to persuade others not to do business with Motorola ANYMORE!

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    Customer Service

    Reviewed April 22, 2023

    A few things. First off I had an earlier generation Motorola cellphone from 2021 that had a ton of bugs. Virtually all of these still exist. The screen locks up. You have to force restart. And unlike my older phone this new Motorola G style is 5G has the worst cell phone battery I've ever experienced. I've only had the phone 3 months but the battery has become useless. It takes 5 hours to charge and it discharges so quickly that the phone is almost useless without a constant connection to an electrical charge.

    To make matters worse Motorola made it almost impossible to change out the battery. The phone needs to literally be dissected and disassembled with electronics tools change out the miserable battery. If someone at Motorola reads this and wants to fix my issue I'd be happy to give a positive update. Otherwise I have to inform everyone that this feels like a deliberate obsolescence. Not really sure why a company would make it so hard to fix such a simple problem. I would avoid the Motorola g stylus 5G 2022.

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    Reviewed March 22, 2023

    I haven't had my phone 3 months and it hasn't worked since receiving it and Motorola will replace it with a refurbished 1. CEO refused to replace. Set up troubleshooting that didn't call. 6 didn't. People have said that it's the device that's bad and needs to be replaced. This is a brand new device that hasn't worked since purchased 12/22 for them not to acknowledge and accept responsibility for the phone and replace with a new 1.

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    Reviewed March 9, 2023

    I owned this modem a year ago and it suddenly stopped working. Customer service was fine at first and agreed for a replacement. But it has been 3 days since the ticket is given, not shipped yet. I tried to contact to get it shipped asap but they didn’t work with me for it and instead suggested calling int service provider and rent internet from them while waiting. It is not ok being out of internet that long especially when the problem is the modem and it’s not ok they suggest meanwhile go rent internet.

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    Reviewed Feb. 27, 2023

    Stay away! Scam! Purchased new phone Motorola edge 2022. Was given 1 year warranty. 1 and half month later the phone doesn't hold the battery. Called Motorola and was advised that if the phone is not fixable they will provide LIKE NEW PHONE REPLACEMENT. Love the idea of paying a price for a new phone and get used back. Love monkey business!

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    Reviewed Feb. 17, 2023

    Between the Moto settings software and the settings software for the Android phone you never where to find a simple setting if you need to change something. These phones are not user friendly at all and what even when you send them a question on how to do something they never respond.

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    Reviewed Feb. 16, 2023

    I purchased a Motorola Moto G 5g 2022 model on 1/19/2023 directly from Motorola website. I received phone on 1/27/2023. I waited on my new case to arrive before activating phone. I activated on 2/3/2023. The first few days the phone was fine then started dropping signal and would not reconnect for sometimes up to 6 hours. I replaced new SIM cards. Got all the updates. Called Motorola and was told to contact my carrier Verizon. I did and we repeated everything again. I ended up purchasing a new Apple Iphone and it works great. Bye Motorola!

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    Reviewed Jan. 31, 2023

    Any phone from Motorola is trash. They need to just go out of business. My phone won't charge. This is a 2022 Motorola Stylus. The brand motorola is junk. Do not buy this crap so these idiots can go out of business for good.

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    Reviewed Jan. 25, 2023

    If you intend to ever call Motorola Tech Support, find another phone. My 1-month-old Motorola phone was unable to show my gmail messages from 5 different wifis. I could only get to my gmail messages on my laptop, so I knew that the phone was the problem. It took 4.5 hours and 4 agents—Nick, Cindy, Karen, and Nors—and my neighbor to fix the problem. If you ask a question, the agents answer a question that you did not ask. Karen told me to remove my gmail account, then we couldn’t reinstate it. When she told me to wipe out all the data on the phone, SHE DID NOT MENTION THE OPTION OF BACKING UP THE DATA. I had to terminate that call quickly.

    If you ask for a Supervisor, you will be told that they are in a meeting. If you ask when the Supervisor will be available, you will be told they are in a meeting. If you ask how many Supervisors there are, you will be told that they are in a meeting. The Supervisor will call you back. Fat chance of that happening! Even Level 2 Tech Support is hopeless. Nors had a bonus for the useless troubleshooting that brought on my headache—a crying baby in the background. When I told her that I would wait while she took care of the baby, she declined. The baby kept crying. I had a headache, and Nors got paid!

    If you have 4 hours to waste on Tech Support for a problem that they did not know how to solve, buy a Motorola phone. Eventually, a neighbor told me what to do.

    There is no way to rate the quality of service from Tech Support agents. The agents know that and it shows. They are not accountable. You can buy a Motorola phone, but you can’t rely on Tech Support to answer your questions. If you buy a Motorola phone, make sure that my neighbor lives next door to you.

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