Motorola Reviews

I purchased a Motorola Razr phone in February. By April, half of the screen went black. Because I was told (and it is on their website) that I would receive my phone back (fixed) or a replacement device within 3-5 days of them receiving the original device I thought it would be OK to send it in. I mailed it on April 30th, according to their site, they received it on May 4th, it is now May 15th....I do not have my phone, and after multiple calls with supervisors, "escalations," and apologies, they still can not tell me when it will be ready.

Bought a new Razr ultra 2025 and the Android Auto does not connect. After 5 calls and spending three days troubleshooting, they told me “call Android Auto.” This is not a warranty-covered issue by is. Now I am stuck with a new phone paid directly to them for nothing.

I was initially excited about the new Razr, but shortly noticed that there was not only poor quality, but the "support" behind this quality was just as poor. They do not stand by their products or warranties and prefer to create devices with scheduled senescence. Very few companies can stand by their products or their customer service, and Motorola is no longer one of them. Within 1 year, the screen protector started peeling. Only "authorized" dealers are able to replace it, and ironically, many of their systems have been upgraded to not support an "old" 2024 model. The epitome of using people for money. I'm surprised we even tolerate this type of business, but then again, it's called capitalism and looks shiny and nice.

I bought the RAZR Flip and want to warn people not to buy from them. I had so many problems with the phone and IVA only had it for 10 months. It's under a one year warranty but there are certain things the warranty doesn't cover. They want to charge me 600 Dollars to repair the inner screen, which has problems from just using the phone, from normal daily use. They refuse to fix the phone. It almost seems like a borderline scam because what's to say the phone won't have any more issues done the line.

My Moto G 2025 is receiving constant brute forced (it even bypasses my DNS firewall) update notifications, even though I don't want to update my phone. I paid for it, it should be my decision. The phone's hardware is so lackluster that I can't even video call someone while making a search on a browser. A 1.5 GB update would destroy the phone.

I liked my Motorola. Tried to upgrade. Cannot get ahold of anyone on phone. When I called they gave me a fake number after being on hold for 20 mins.

The phones are cheap, which is nice, and I'd normally say "you get what you pay for," but there is constant demands to download slopware. Just this morning I got a demand to have a "smart lock screen." It's animated. It wasted power. It'll probably connect to that annoying "smart assistant" control. You know, the one we finally got them to not have constantly listening? And as usual, there is no "no" option. It says, remind me again later. I'll probably have to fight it at 4 AM again, or worse, an hour later fighting a wind storm to deal with my pets or car. At least their radios are still good. That's where the 2nd star comes from.

I purchased a 2024 Motorola phone through Walmart on April 3, 2025 and from day one of activation I had problems and contacted Motorola as Motorola stated and showed that my warranty expired February 2025 before I even purchased phone. As I contacted Motorola again now they stated they don't cover third party warranty (which is against the law according to FTC). But my next question was if you don't cover then why did Motorola fraudulently documented that my phone that I have that the warranty started February 2024 and ended February 2025? No answer no reply.

Do not buy or use Motorola Android until the app glance is uninstallable, removable. It's a horrible shopping app that controls every app and feature in your phone. If you uninstall it, it hides in system apps and comes on more powerful and controlling then before install. it also comes back in auto updates... over 95% of the reviews are negative. Again, boycot purchasing and using Motorola phones until the end consumer can control the... glance crap app...

Type recently purchased the phone from Motorola direct, after receiving it I realized I don't like it. I've been trying to return it now for a week. Constantly getting put up on or disconnected and every time I finally get to somebody they tell me they have to escalate it. Only thing I'm trying to do is get a return label. This is got to be the worst experience I've ever had with a phone. I will never own a Motorola phone in my life after this experience.