Motorola Reviews

Called into Motorola customer service within 30 day return period. They asked for a call back number in case I got disconnected so I gave them my number. As soon as I told them I wanted to return the phone because even tho it is unlocked, it is not compatible with the Spectrum network. I was transferred several times before eventually becoming disconnected and now they are closed at this time. I waited for a return phone call or email and got nothing. When I called them back on the weekend it had reached the 30 day mark and they told me the returns department is now closed and they will contact me during the week for more information.

First of all, Motorola customer service are foreigners who barely speak English. Second, they promise prompt delivery and don't deliver. Third, don't use the shipper they use and make sure you demand notifications and a process that is meant to benefit your schedule. Your money! Your way! Motorola use to be a reputable company and service oriented. Not anymore. They just lost a lifelong customer. And this person will go out of his way to persuade others not to do business with Motorola ANYMORE!

A few things. First off I had an earlier generation Motorola cellphone from 2021 that had a ton of bugs. Virtually all of these still exist. The screen locks up. You have to force restart. And unlike my older phone this new Motorola G style is 5G has the worst cell phone battery I've ever experienced. I've only had the phone 3 months but the battery has become useless. It takes 5 hours to charge and it discharges so quickly that the phone is almost useless without a constant connection to an electrical charge.

I haven't had my phone 3 months and it hasn't worked since receiving it and Motorola will replace it with a refurbished 1. CEO refused to replace. Set up troubleshooting that didn't call. 6 didn't. People have said that it's the device that's bad and needs to be replaced. This is a brand new device that hasn't worked since purchased 12/22 for them not to acknowledge and accept responsibility for the phone and replace with a new 1.

I owned this modem a year ago and it suddenly stopped working. Customer service was fine at first and agreed for a replacement. But it has been 3 days since the ticket is given, not shipped yet. I tried to contact to get it shipped asap but they didn’t work with me for it and instead suggested calling int service provider and rent internet from them while waiting. It is not ok being out of internet that long especially when the problem is the modem and it’s not ok they suggest meanwhile go rent internet.

Stay away! Scam! Purchased new phone Motorola edge 2022. Was given 1 year warranty. 1 and half month later the phone doesn't hold the battery. Called Motorola and was advised that if the phone is not fixable they will provide LIKE NEW PHONE REPLACEMENT. Love the idea of paying a price for a new phone and get used back. Love monkey business!

Between the Moto settings software and the settings software for the Android phone you never where to find a simple setting if you need to change something. These phones are not user friendly at all and what even when you send them a question on how to do something they never respond.

I purchased a Motorola Moto G 5g 2022 model on 1/19/2023 directly from Motorola website. I received phone on 1/27/2023. I waited on my new case to arrive before activating phone. I activated on 2/3/2023. The first few days the phone was fine then started dropping signal and would not reconnect for sometimes up to 6 hours. I replaced new SIM cards. Got all the updates. Called Motorola and was told to contact my carrier Verizon. I did and we repeated everything again. I ended up purchasing a new Apple Iphone and it works great. Bye Motorola!

Any phone from Motorola is trash. They need to just go out of business. My phone won't charge. This is a 2022 Motorola Stylus. The brand motorola is junk. Do not buy this crap so these idiots can go out of business for good.

If you intend to ever call Motorola Tech Support, find another phone. My 1-month-old Motorola phone was unable to show my gmail messages from 5 different wifis. I could only get to my gmail messages on my laptop, so I knew that the phone was the problem. It took 4.5 hours and 4 agents—Nick, Cindy, Karen, and Nors—and my neighbor to fix the problem. If you ask a question, the agents answer a question that you did not ask. Karen told me to remove my gmail account, then we couldn’t reinstate it. When she told me to wipe out all the data on the phone, SHE DID NOT MENTION THE OPTION OF BACKING UP THE DATA. I had to terminate that call quickly.