Motorola Reviews

I have the Moto G and for some odd reason it stopped working. It said something about sprint and I've never used that carrier before. So I called up the company and they convinced me to do an advanced exchange (that's where they put a $100 hold on your credit card and you get the phone first and then send it the broken one). At the moment it seemed like a good idea but the next day I called back and talked to a representative about canceling it and he talked me into not canceling it. They told me that I'd get the replacement by the end of the week and it never came. I spent days messaging and calling them but they kept telling me they couldn't help and to call back. Two weeks later I finally get some help and I do a normal return and exchange. I get my phone a week later.

I purchased a Motorola G phone. It was a really good phone until the screen went out after just 4 months. I contacted Motorola for a warranty repair, was told to send it in and it would be replaced after 2 weeks. I had to start calling to find out where my replacement was and was told I would receive it in a few days. Got the new phone, it worked a week and it started shutting off all the time for no reason. So I called Motorola again, was told to do the same thing again. After several exchanges, the last one I was sent came to me not working out of the box.

I ordered 12 Motorola radios with the promise that I would get two free radios. I completed my application online, including serial numbers of each radio. I followed up to see where my two free radios were and was told that I didn't complete the rebate application properly, the rebate expired and I won't be getting my radios. Motorola must be in trouble since it has resorted to screwing its customers. Beware!

Hi, My name is Swapnil **. I bought a new Moto G2 in the month of november 2014. Right from the first day, I thought there was a problem with the phone. I felt it was an old phone. It produced click sound on some calls. I did not paid attention.

My phone's motherboard broke and the company replaced its board, and now I'm not able to get update of lollipop. In india, all my friends and all got update except of mine.

I was attracted to moto x phone that was offered and did my research. I had a phone custom made since I wanted to personalize and use for a while. The phone was great until the screen stopped working. I sent for a replacement and they told me the options and I was under the impression that motorola would send me a replica and receive it in 4-5 business days. No one called me and even the chats and email from them after our conversation said everything was fine yet the device was unable to track in shipping.

The Moto G is advertised to have 8 GB of available internal storage. It does not. It has 5.52 GB as the operating system uses a whopping 2.48 Gigabytes. This is not explained at purchase and advertising suggests 8 GB are fully available to the consumer. Further, the phone accepts an SD card up to 32 GB for additional storage, however only small portions of applications can be stored on the card.

We switched phone companies and I was told the Moto G was an excellent phone. Great, Bought it. Loved it until it stopped charging one day. Took it to Cricket, they tried to recharge/reboot it...nothing! They called Motorola set up the warranty information with them and they were to send me a new Moto G upon receiving my broken one. That was on the 27th of December. It is now 6 phone calls & 9 Motorola representatives later, it is the 13th of January and I still don't have a phone back.

On 12/14/2014 I called to see if Motorola could help me fix my phone and they sent a shipping label to my email account. I took my device to FedEx and shipped it on 12/15/20014. I was told that it would be up to 9 days to return my device to me, 2days to ship to Fort Worth, Texas, and 4 days to process the phone, then 3 days to return to me. A week went by and I called to get a tracking number, and was told that there was no replacement for the device, but they would upgrade my order and gave me a new RMA # for a first gen. Motox. Well that's good and all, I don't ever get any upgrades or win things, but still until this day I never received any such phone.

This phone is horrible. The quality is so bad. Calls get cut and the phone is below quality. Vonage gives it you when you open a Vonage account. Motorola does not want to take it back.

I purchased (rather, pre-ordered) a Nexus 6 from Motorola on Nov 12. Estimated shipping date was Dec 10. Later, during thanksgiving, I found the same phone at a local store and bought it. I then called Motorola to cancel the order. The phone had not been shipped yet. Motorola said they could not cancel the order. They suggested I contact Motorola for an RMA once I get the phone, and then return it.

I had got a phone from Cricket Wireless and after 2 months the phone turned off on me while I was on the phone. I been contacting Motorola warehouse in Irving Texas. I was told that I was going to get a replacement phone. I sent in my defective phone. Motorola then sent me a replacement phone, which they stated was new but found out the phone was also defective, couldn't even get any service off the Motorola phone, then sent me a replacement phone, and that phone was also defected couldn't even get any service off the phone. Then I sent my phone to FedEx. Called FedEx wondering why the phone has not been delivered on the promise day. FedEx then stated that they lost the package that had my defective phone in it and I sent it to the Motorola warehouse.

Ordered an accessory for my phone directly from Motorola in Nov 2014 when I received the shipment notice in early Dec I had changed my address. Called Motorola and asked for a shipping address change. Initially consumer support said that they couldn't change the shipping address and could not cancel the order. I then called again and talked to a customer service rep who took my new address. Eventually the item was shipped to my old address and had to be return to motorola.

I recently ordered a Moto X 2nd generation from my provider, Republic Wireless. The phone was awesome. However, to make a long story short, I dropped it and the screen slightly cracked in the bottom right corner. This was 100% my fault and I contacted Motorola about it and they told me it voided the warranty and I would have to pay $125 dollars plus tax to replace it: fair enough. They promptly charged my credit card, issued a shipping label via email, and told me to ship it via FeDex. They stated that I would receive the phone in 4 to 5 business days. I complied by shipping the phone the very next day, December the 17th. I checked FeDex the next day and they stated that the phone arrived the morning of the 18th. Sure enough, 5 business days pass and it was December the 24th, Christmas Eve. No phone. I called Motorola and gave them the reference code for my case. They told me that I would need to provide a FeDex tracking number in order for them to track my repair.

I purchased Motorola's Moto G in June 2014. The phone operated without any significant problems for five months. In December, the phone stopped booting into its OS; it would only show a 0% battery icon (note that I had not been given any notification about the battery getting low leading up to that point). I charged the phone and tried a few methods suggested on tech support forums. When that did not work, I called Motorola's tech support hotline, which is where the problem moved from annoyance to outrage.

I have had my phone (Motorola G) in June of this year. I started to have trouble with it in October. And it's still not working right, will not come on and will not take a charge.

I used my phone and it froze on Facebook. I tried to unfreeze it by restarting the phone (turning it off and back on) Nothing. It turned on, showed the white background with the turquoise M (Motorola Logo) and then it would go grey. It would not do anything. It would not charge, go to the home screen nothing. Well I called Motorola 3 times. The first rep hung up on me. The second rep stated that he would email me a label to return the merchandise and that once they received the merchandise they would then ship out a phone for me. Not to mention I have no secondary phone and it’s around the holidays. I asked for his supervisor cause that is just too long and he kept me on hold for 18 minutes and said "unfortunately my supervisor cannot take this call at this time". I told Jose “When a customer asks for a supervisor you go and get a supervisor whether it’s yours or someone else’s.” The customer service department of Motorola is very unprofessional and provides awful customer service. I then spoke to them online and of course same thing. I had to keep repeating myself over and over again and she finally got tired and transferred me to her supervisor whom then proceeded to be rude as well.... I will NEVER buy another phone from MOTOROLA EVER and I will never recommend one. BAD BAD BAD.

My phone's (Moto E) LCD broken from inside. From outside there is no issue. Not even a scratch on the gorilla glass or other part of the phone. When I visited to service center (S.D Communication: Kolkata), they told me I have to pay (3700 approx) for this. But it's not my fault if LCD has been break from inside. It should be free of cost. Because it's under warranty. For verification you can call me at ** . Please please please if you do not want to face such a poor situation like my situation, please never buy any Motorola product.

My brand new Droid Razr Maxx had a horrible mic - no one I spoke to on the phone could hear me clearly, so I contacted Motorola for a repair. The online chat person was extremely helpful, walking me through a few things I could try before sending the phone in, but it eventually was decided that I needed to send it in. I opted to put down a $200+ deposit to have them send me the replacement phone beforehand, as I have no other phone, and the agreement was that they would ship within 6 days. Days and days passed. I could not find any tracking information whenever I logged on to the site. I went back to online chat, and was kept there, being passed from one person to another, only to be told that I would need to call the 800 number. So I did.

I am very disappointed in Motorola Customer Service department. I ordered Moto X Gen 2 on 6th Oct 2014 from flipkart.com. The part was delivered to me on 14th Oct 2014. I have been using it for 3 days. The phone slipped from my hand which caused display broken on 3rd day. I called flipkart & Motorola customer center for the warranty coverage. But they have denied to give replacement and asked to visit their authorized service center as it was physically damaged. I reached their authorized service center to repair it. But they don't have display available with them as it newly arrived. Also they don't know ETA for the same. I have been following the Moto customer service team for 14 days to solve the issue. They asking me to wait, patience.

Motorola electrify M - We have had problems with these phones from day one! We own four. In the last year we have been to 5 different US cellular stores to try to have them fixed or replaced but no help. They shut down on their own, dead android, speaker does not work unless on speaker phone, no memory.. I could go on and on. These are the worst phone made and should be recalled or replaced. So disappointed with them and US cellular. Once our contract is up we will move on.

My phone a Droid Razr Maxx HD stopped working. I went to a Verizon store and they were unable to repair the phone. I then went through the Motorola website and through their phone system for a replacement. They agreed to send me a new phone in an email. When I attempted to take them up on their offer, they told me they've changed their mind and will no longer give me a replacement phone. Changed their mind?! The Moto X sounds pretty good in the email. Too bad I won't be getting one.

I bought a Motorola Moto E from Tescos in June 2014. September I contacted Tescos as part of the screen blacked out. They advised I post to them, they sent jiffy bag and box. 1 week later phone returned - shock damage stated, LCD display damaged. There is no visible damage to phone, screen not broken, not been dropped. I phoned Motorola who advised I send it to their repair center, I did. Letter back saying damaged display, not covered under warranty. I have e-mailed them saying I am concerned this damage can just happen to their phone, especially as it is advertised as having Gorilla Glass Protection. I am very dissatisfied with the quality of the phone as I feel if the display can break so easily then it is not fit for purpose. Still awaiting feedback from Motorola. Speaking with Trading Standards in England.

I placed on order for a Moto360 on 9/16. After more and more bad reviews emerged, I decided to cancel the order the next day. It had not been shipped and wouldn't be for several days as it had an estimated delivery date of 9/24. I had no luck with online support on several occasions. Tried calling in and the reps are unable to cancel orders older than 2 hours. The case was "escalated" several times with no avail. I spoke to a supervisor who confirmed my order was "cancelled" sometime between 9/18-9/19 and then the order managed to continue in the system and updated to "picked" status in the warehouse. She also confirmed that there is a known glitch in their system causing this problem and that the product might actually ship and will be delivered BEFORE the issue is resolved and I receive my refund. I spoke to another rep today 10/3 and she confirmed my previous conversation then called the "warehouse" where they didn't have a status on the order either. She advised me to wait.

Ordered Moto X, being told that I would receive free shipping & return, full amount of money. The wait on phone is always horribly long. And the reps cannot speak English fluently and very hard to understand. I cannot understand anything that he said. Asked to transfer to someone else who can speak English, he totally ignored me. And he clearly does not understand me either. I told him one thing and he understand it another thing. It was really frustrated. And most people in that same department just like him.

I got a Moto E. It worked fine for 2 months. Then it's loudspeaker stopped working. I got the address of the service center in Jamshedpur. I submitted my phone there. They told that they would take 3-4 days and asked to call them so I called them after 4 days. They told that they will have to change the motherboard so then I agreed and asked them to do it fast. They told to again call them after 3 days. I called them as they said. They told that they had ordered it and it would come within 4-5 days. After 5 days I asked them. They talked rudely with me so I took the regional manager's no. and complained him about it. He told that he will talk to the people in the service center and he said that he would call me. I waited for his call and his call never came so I called him. His phone was 24 hrs busy. I was not able to communicate him so I again called the service center. They told that they had ordered the motherboard today (after 12 days) and I would get my mobile by 2-3 days. 4 days have passed and I have not yet received it. Very angry to the service center.

I got Moto G in the month of April this year, it worked fine for 3 months. Since Saturday 9th August, the phone's mic is not working. If somebody call me or if I call someone I can hear them just fine but they cannot hear me at all. I called flipkart and Motorola customer service on Monday and they gave me the address and contact number of the service center in Noida (as I'm residing in Noida). I called the service center on Monday and no one picked up. I tried the landline number - no one picked up, mobile number was switched off.... I went on Friday to the service center - it was closed. I went on Saturday and it was closed and then on Sunday it was closed and today i.e. Monday it is again closed.

Moto X (32 GB) Arrived June 13, 2014. 30 July 2014 - Phone screen burns out in a V shape and another spot in the corner. Call in to Moto Maker - they say 2-3 days and you will have a replacement phone. I am happy. 1 August 2014 Call in for status and Motorola says it will arrive tonight or Saturday. Still happy great news. 4 August 2014 Call in for status - phone will arrive tomorrow. Frustrated. 7 August 2014 Call in for status. "Sorry we have no phones in stock for RW and have no idea when we will be able to ship your phone. Want a refund that will take 4 to 6 weeks to process."

I have been waiting for over 4 days now for a response from Motorola about help for my 88-year-old mother-in-law's MWX416 cell phone which had quit working and was giving her a series of K codes. Twice I tried the chat line and waited nearly 1/2 hour each time, only to be told (after seeing I was #1 in the queue) that no agents were available. Try again. So twice I sent an email request and was told they would get back to me within 24 hours. Still waiting four days later! Cannot find a different Motorola contact email or phone number on Google.

I am very disappointed in Motorola Customer Service department. I filed a replacement order on 7-18-14 for my Moto X phone, due to the charger port no longer being able to hold a charge. It is still under the manufacturer warranty I assume, since I won it from Extra TV in December of 2013. I gave them the IMEI number and they wanted a receipt but I do not have a receipt due to me winning the phone from Extra TV. I even emailed them a copy of the letter that was included with the phone, from Extra TV. Every time I call, they tell me the claim has been escalated to another department and someone will call me back. Yet here it is two weeks later, with no phone and I have yet to have my issue resolved. Not happy with the process at all. Can anyone offer any solutions or suggestions on how to deal with this issue?

I am experiencing some problems from my Moto G which I ordered from flipkart, 6 month back the device. Problem was something like this: problem occurred 2 months after I ordered my Moto G. I was using the device from 2 months, the device was running just fine. I connected the charger at 6:00 and at 9:00 it was charged. I removed the connector and it went black, no sign of life. Next day I ran to the Motorola's service center and they reported a water damage and they demanded 5400 rs. Therefore I told my parents this issue and after an argument I paid them the money.

I had a phone with Motorola and the charging piece came off of the motherboard. I had asked them to fix it. Gave them the phone and when I got my phone back, they fixed other problem but never fixed my phone so I can charge it. When I had told them my phone can't charge because the piece is not on the motherboard and you never fixed it when I sent you the phone in the first place. You need to fix my phone. They told me the first time I gave my phone to them it was free to fix and mail to them. The second time was going to cost me $90. I said if you had fixed the phone's charging piece and had it put back on the motherboard so that I can charge my battery, I wouldn't have to send the phone back for a second time. You should have fixed my phone the first time with the charging part. They said well there's nothing we can do now until you pay $90 then we fix the problem.

I dropped my Droid Maxx phone and broke the screen. I was pleased to learn that Motorola would replace my phone for $199 with a refurbished phone. I called Motorola's repair program, paid the fee, was given an RMA and Incident Number, and was told the phone would ship in 7 days. When I didn't receive the phone after 9 days, I called. Motorola told me that the phone hadn't been shipped. They had no explanation why.

I am going through the same things right now with my Moto G. I too have had to wait 3 weeks now and still no phone. They keep telling me they are out of the part that they need for my phone, then they tell me they will send me a Moto X because I have waited so long, then tell me they are out of stock of both the Moto G & Moto X, then say they will elevate it to the next level. I have chatted with them, talked on the phone with them, over and over again all to no avail. I keep getting the run around. I bought my Moto G when it first came out, and it was great up until the screen started showing a dime sized white spot whenever the background on the phone was black. I am getting nowhere with Motorola at all. I am going to ask them for their legal department, so I can take them to small claims. Maybe that will get their attention. They had my phone for several day prior to them updating their website saying that they had received my phone. However, I gave them the benefit of the doubt. Wasted effort for sure.

I was promised a $50 rebate from Motorola on a Moto X phone I ordered back on 3/28/14. It is almost May now and still no rebate but a big "runaround" with the Motorola company. I am very frustrated and fed up with Motorola and will never do any future business with this company again!!

Motorola Razr Maxx battery expired 2/25/14. Motorola Customer Service was contacted 2/26/14, Customer Service Representative confirmed cost of battery replacement as $49.00 + tax, as quoted on Motorola website. Customer Service Representative stated the RMA number would be emailed within 10-20 minutes, as well as a prepaid shipping label from Fed-Ex. Both emails were received. The Fed-Ex email was an inanimate directive. HOWEVER, the Motorola email had a life of its own...a missive with bad intentions that increased the replacement quote from $49.99 + tax to $109.00 + tax. Attempted to email Motorola Customer Service, but received a permanently failed delivery notice. Telephoned Motorola: First Customer Service Rep followed script, incapable of deviating from script thereby necessitating a follow-up call; Second Customer Service Rep cloned from first.

ETA passed 4 days ago...Moto x still not shipped. Refund request: REFUSED. After 13 minutes, transferred me to some other dept. Had to hang up due to work. Rec'd blanket email next day - no information available. No further word from Motorola. No refund?? No word re ship date?? SERIOUSLY?? "C'est la vie", their attitude. Bye- bye Motorola ~~~ I'm done! (Should I call back and threaten small claims court?)

I live in Brazil and had a short stay in US in December this year. I've ordered a Moto G phone and a power pack on December 5th (Thursday) with two days shipping option, so, I should get the my order delivered by Monday, December 9th. On Friday, December 6th, I got an e-mail informing that my shipping would be late because of storm. Few minutes after I got this e-mail I called Motorola asking to cancel my order. Their answer was that they could not cancel my order because it hasn't been shipped (what doesn't make sense at all to me).

Do not use the service repair or warranty service. They have had my phone for 12 days now. Still not repaired. No answers on the RMA repair form online, no tracking information. If you call all they say is it is in repair and will be a few days. Every time you call excuses and they will tell you why your device is still in repair. They will count days and keep putting it off another 24-48 hours. Yes, sorry but it takes 24 - 48 hours to respond to our requests. So it has only been 10 days and we requested information yesterday so it will be 2 days or SOONER maybe.

I have been involved with technical support on and off for over 10 years now, and worked for a variety of companies. Trying to deal with Motorola has reminded me of everything I was taught to avoid when dealing with customers: asking the same questions twice, no follow up except when I contacted them to complain and IT TOOK THEM A WHOLE MONTH TO TELL ME MY PHONE WAS UNREPAIRABLE! By that time, they were apparently out of Droid Maxxes, and so I'm finally getting a free Moto X, which is not the phone I bought, and which is significantly cheaper.

After waiting a whole month for Moto Maker to be available on Verizon, I was finally able to order my Moto X ($599.99+tax). I received my phone and it was great except for a few defaults. I had to return the phone and get a replacement, or so I thought. I scheduled a standard replacement, where I was instructed to send my phone back and when they receive it, they will send me a PIN to reorder my phone. Well, I never received the shipping label so when I called to get it emailed to me, my return was switched from a standard replacement to an advanced replacement, where you are able to repurchase your phone and when your old phone is received, my Motorola they refund you for the second phone (not what I wanted) so I sent my phone to them and they received it within 12 hours of me sending it to them. So I waited for them to receive my phone to order the new one so I would not be double charged.

Why can't they cancel my order? I have ordered a few hours and status says not shipped yet. The customer services are horrible. During the holidays they expect people to wait for items to arrive and return for refund that will take very long time.

I heard a lot of good things about Moto X, so I decide to order one online. But after I placed my order, it automatically canceled. So I called the number 1-866-282-7387 for a reason and refund because they already charged me $577. 69. No one answered. So I tried another number again, 1-800-734-5870, for customer service. I called them at 11:16 am, they changed two people to talk to me and after all they need to transfer my call to another department because they don't have the information. I patiently waited for a long time, and finally I have to go. 11:16am-11: 47am, I wasted 30 minutes on the phone with them by got nothing done. It is a huge disappointment!!

I bought a phone on Motomaker. The phone was great. I didn't like the plan that I picked for it, so I went into the store to try and get the plan changed. It turns out with the new make it yourself phone, they have to send the phone back to Motorola to change it. It took about 2 hours to figure this out at the store. Then I was told I would have to send it back through Motorola under buyer's remorse program. After about an hour on the phone trying to figure this out, I sent it back and received a message in my e-mail to create my own Moto x again. After all the hassle, I didn't want to continue with buying. The e-mail said the code expired in 13 days and I thought after that, everything would be returned. My bad for thinking that.

The phone has given problem since I have had it. I work outside and sweat. When I sweat the phone goes crazy. The off on switch stops working, can't use the numbers, they start doing what they want to, have to reset the phone which works until I try to use the phone again. I know the phone is not water proof but when you sweat how are you going to use the phone in the summer time? Not a very good phone, want buy another.

I have a Motorola WX416 that the main screen went white after only 7 months of light use. It was never dropped or exposed to moisture, and it was in mint condition with not even a scratch or scuff. I called Motorola to arrange for warranty repair, and I ordered a loaner phone from my provider that I would be charged for if I didn't return it within the trial period. They have had the phone for over 2 weeks and the return tracking number they posted is invalid, so I called them today to see what the problem was. I was informed that they are sending the phone back to me unrepaired because they found it was water damaged. I told them it was not possible unless they did the damage. I got really angry and asked for a supervisor who would not relent or be helpful in any way. My conclusion is that they damage or wet the phones upon receipt, then take photos to prove they received it that way so they can reject the repair under warranty. There seems to be no recourse. I have owned LG and Samsung cell phones in the past with no issues. This was my first Motorola phone and I will never buy anything with the Motorola name on it again.

I purchased a Motorola MOTOACTV GPS Fitness Tracker and Music Player in September 2012, it wasn't long with very limited use that the top left corner of the screen developed lines across the screen. In February 2013, I contact the company where it was purchased from here in South Africa to discover the company had terminated it's South African operation, contacted the UK division to be told that the warranty no longer lies with them as the Fitness Tracker had been sold to me more than 30 days prior and I was to contact Motorola UK directly which I did REF: ** only to be told that the Warranty was held in the USA and that I could only liaise with Motorola South Africa to get the Fitness Tracker repaired.

Is there anybody back there? Does anyone care anymore? I've been trying and trying to get Motorola to honor their warranty for two months now. I've been on the phone with them a half dozen times to no avail. The short version of this tale of woe is I had 2 Motorola ear phones. I gave one to my nephew who was in the hospital, making it easier to answer/call using his cell phone. I was using the 2nd ear phone for myself. It was nonfunctional. So, I went to Best Buy and purchased a Motorola Sliver ear phone. The Sliver didn't work... period. It would drop pairing with my phone constantly... My phone was in my shirt pocket.

Lately, I have been having problems connecting to the internet with my MacBook Pro. First, I called Apple and they were very helpful but after running some tests, they told me that the problem was with my router. There were too many people on the channel my router was on, and it was creating a sort of "gumming up" making our internet very slow. I wasn't sure how to change channels on my own and didn't want to mess anything up so I called Motorola and had a terrible experience.

My husband's phone quit working. I called the Motorola repair center and told the guy what the phone was doing and he said that from what I described, it sounded as if there was a compression crack and that it would be repaired under warranty. And if it was not under warranty, that I would be contacted. So I sent it to them via FedEx. Five days later, I got an email from Motorola saying that they have not received my device. I called them and gave them the tracking number. Five days later, I got an email that they received my device. Periodically, I would go to their website and track my repair and one day, I checked it and it said that it was "being returned unrepaired". I called them up, asked them to please fix it, and gave them my credit card info for $108 to repair the screen. Apparently, it was already in Mexico somewhere so it got sent back to me unrepaired.

Motoactv would not sync music so it required repair. Calling customer service is a nightmare. The staff just seems to read from a script and cannot seem to communicate directly with other departments. Long story, but to keep it brief, I will just give some details. After calling several times and speaking with several level 2 tech people, I was advised to send the Motoactv in, which I did. I was advised that it only required software deleting and reinstalling on Motoactv watch and that would take 24 hours and be returned by FedEx overnight.

The Xoom 2 started with battery problems within a few months of purchase. I initially thought the problem is with the charger and bought new charger. I took it in for repair. The support service was initially good; they collected it from me. However, after collection, their support service has continued to fail. The tablet has now disappeared into a black hole. Initially, the only feedback I got out of Motorola was that it is with the repair technician. Now, no one can give me a clear answer as to the status of the tablet. Every time I phone them, I get told that it was dispatched the day before. Furthermore, no one can tell me where it was dispatched to or even which courier company was used. They can only provide a tracking number once it has been delivered - what is the point of having a tracking number then?

I originally had a Motorola Atrix (with the fingerprint sensor!) and had some hardware issues (froze a lot, etc.). I sent it in for repair twice within a couple months. On the 2nd time, they replaced it with a brand new phone and model #, the Atrix 2 (no fingerprint sensor). Don't let the 2 fool you. This phone is a complete **. It has never worked correctly ... ever. It is so slow my old iPhone 3g does circles around it (it's the phone I use when I have to send this ** in for repair). It also has several hardware issues; it will freeze, screen will flicker, touch screen will be completely unresponsive and usually the only way I can "fix" it is to pop the battery and re-boot.

Plastic ear hook broke on my Bluetooth headset Motorola H680. I talked to a chat person who gave me the Motorola customer service number. They wanted to charge me $1.95, which was fine. I would have ordered 3 of them. I asked the customer service person how much for shipping and she said $10 whether it was one piece or three pieces. I said I would send them a stamped envelope with my name and address on it and they could ship it to me. That way, it would cost $0.45, not $10. They wouldn't do that. Okay, I am the consumer who can decide whether I buy any Motorola products ... and I will never purchase anything from Motorola again.

I purchased my Motoactv 16G Golf Edition on August 31, 2012. I've had so many problems. The battery life is short. You get 4 1/2 to 5 hours if you are lucky while using the GPS function. The claim is that it is water resistant, maybe an eyedropper of water. I use mine for cycling. (I originally bought it for golf.) About 15 miles into a 40-mile ride, it began to rain, not hard, just the typical winter shower in Florida. It rained about 10 minutes. When I arrived home, the on/off and the volume up buttons no longer work. So much for water-resistant.

My Droid Bionic stopped working after the ICS update. I went to Verizon and they tried to reset it but it wouldn't work. They told me they wouldn't warranty exchange it because of the small crack I had in the screen. They had me call support, who patched me through to Motorola repair. I explained the problem and the Motorola rep told me he would note that the screen was cracked on my repair order and said that when I send it in, include a note stating the device was working prior to the ICS update. I paid for shipping and sent it off McAllen, Texas with the RMA number being **. They received it and sent it right back unrepaired. I called Motorola and spoke to Melody **. They wanted to charge $110 to fix the screen before they would even look at why their software update messed up my phone. Apparently, they don't get the fact that they messed up my phone with the software update. I don't appreciate them trying to exploit my finances. Customer service is horrible. They offered me no solution.

I purchased a Droid RAZR Maxx on 6/1/2012. By 7/1/2012, the phone completely stopped working and wouldn't turn on or charge. I contacted Verizon, who informed me that they would send me a refurbished phone. Great, I go from a brand new phone to now owning someone else's headache! I decided to go through Motorola directly and began sending the phone back on 7/22/2012. This was a huge mistake as today is 8/17/2012 and I still do not have my phone. They returned the "repaired" phone to me on 8/6/2012. Unfortunately, the phone they sent back to me heated up to 110 degrees when charged and would then randomly shut off. Great quality control Motorola. You would think they'd test the phone before sending it back to the customer.

My wife bought a Motorola Electrify smartphone from US Cellular about 8 months ago and it has given her nothing but frustration. The phone locks up about every 2 to 3 weeks. I have to remove the battery and reinstall it to get it operative again. Motorola replaced it and the same problems occurred. The tech support did a factory reset with me. It only lasted 4 to 5 weeks before it started acting up again. We had to have another factory reset done this week. We have had Motorola phones for years and had great service from them. This so-called "smart" phone seems to be an oxymoron based on its performance. I guess we will have to be out more money to buy a competitor's brand so that she can indeed have a reliable smartphone. We're very disappointed that Motorola and US Cellular haven't felt the need to rectify the situation.

In August 2011, I purchased a Motorola Xoom tablet with WiFi. After two or three months, the battery refused to charge. I contacted the repair department, and they sent me a replacement charger unit. This unit lasted two months, and then, the battery refused to charge. I again contacted the repair department, and again, they sent me a replacement charger. The charger lasted three weeks, and it also failed. I again contacted the repair department, and they requested that I send the unit itself in for repair, which I did.

I purchased the Motorola flipout mobile but I have had nothing but trouble with the phone! The phone now is the same second model and the problems have gotten worse. Every text I send, repeats itself and I'm unable to answer the phone when it rings, when I do manage to answer it cuts off the call. The phone has very dangerously got hot so much where it burnt my hand! I've missed very important calls due to this awful phone and I'm disabled and unable to call for help. The phone was brought from the Orange shop in Stevenage, Hertfordshire last year and the problems get worse! I cannot download music or photos even though my memory card is only half full. This phone (Motorola flipout) is no longer in the Orange shop to purchase so it is obvious that the model is faulty! I want the full refund of 160.00 pounds that I paid for the phone before I seek a solicitor.

Pension check held for 12 years with no interest: Motorola Solutions issued me a check for my pension on 5/17/2000 and had my money for 12 years (I assume in an interest generating fund). They said I changed address and the check was returned to them vial mail. That is strange because all my other mails found me. The amount of the check, that included a 20% IRS deduction, was $3450.23. Is that enough to interest a lawyer? My pension total must have been $4306.25, which they say was short of the $5000 minimum and they wanted to settle the account.

I bought a Motorola Xoom tablet from Target last December and 3 weeks after it stopped working properly (hang-up, restart, and all other weird stuff). I went to Target to return the product, but was denied, because I missed the 30 day window by a day, and was referred to Motorola’s customer service instead. I contacted the Motorola online service, and returned the product for repair. After getting the product back, it worked for few days, and then symptoms started to come back.

I bought a Motorola Xoom family edition for my son for Christmas (through Best Buy online). He played with it one day then the next day it would not turn on. We called Motorola and explained what happen. They tried to troubleshoot it over the phone but nothing worked. The customer service person told us to mail it in to be serviced. They usually will send you a FedEx box to return it in, but since we are military stationed in Germany, we had to mail it back. We sent it on Dec 27, 2011 priority mail with insurance and delivery conformation. We found that it was received at the address that they told us to send it to on Jan 6, 2012. We called on Jan 15th to check the status and we were told they did not have it and that the customer service rep. gave us the wrong address to return it to. The address was a Motorola business but not a repair shop.

Purchased a Motorola Droid 3 on July 11th 2011 and worked fine up until October 7th when I had to send it into Verizon due to nonfunctional keys on the physical keyboard. Ever since then, I have been through four replacements (five counting the original device) due to reception issues, battery life issues and a broken headphone jack. This is absolutely unacceptable to purchase a mobile phone, have it work for little over a month and a half, replace it five times and refused another product. Obviously the product itself is defective but Verizon and Motorola both tell me "these are not known issues".

I purchased a pair of Motorola M355 GMRS radios and they included headsets. It was a package deal. I got home and charged them and tried them out. The headsets fit loosely in the hole and would not work on voice activation. I called Motorola customer care and was told that the M-series had a problem. Basically they told me either to tape the headset in the hole (brand new radios with tape all over them) or return the and buy L-series radios. Problem is the L-series are hard to find; secondly Motorola should be ashamed to sell defective products and not make it right with their customers. I have tried three sets and none work properly. This product should be earmarked as a bad product.

I purchased my Droid through Verizon in June. Since then, I am on my 7th replacement phone. Last month I went yet back to Verizon with $600.00 to outright buy a different model phone, as I could not take it anymore. Verizon only offered to add a line so I could get a new phone. The retailer asked why. I explained calmly what had been going on: missed court dates, doctor’s appointments, huge phone bills due to the phone not ending and dialing people, the gas it took to keep driving 40 miles to my nearest head Verizon store, the time it took from my children as I am a single mother of three, and the time it has taken from my school and school work due to software errors. I even lost a job due to the phone leaving messages at the wrong number.

I bought a Motorola Zoom wifi tablet 3 weeks ago. The charger worked for 2 of them, and is now not working. At least I hope that is true and not the tablet.

I am Midhun from Tamilnadu. I have a Motorola milestone XT720 mobile. I got this mobile four months ago in Chennai.

Last year, I purchased a Boost Mobile Motorola i856 phone. I was really excited because it was supposed to do all this great stuff that I really wanted. I really wanted it so I could check my email, and take pictures and video of my child. I ended up getting more than I bargained for. At first, the phone would freeze up for a couple of minutes at a time when I should try to go into my menu option. Then, whenever I tried to set me alarm clock, I would have to try different ways of going into the program, because I never know which way is actually going to work, and which way isn't. Now, my phone does not even register that there is a camera. It also not only doesn't hold any kind of charge, but also has a very hard time charging. I have to put the charger in and angle the phone just to show that it is charging. It's getting to the point now that if it charges all night, and I unplug it in the morning, I only have 2 charge bars out of 3. When I go to look at the phone, even just to glance at the time, it suddenly goes down to only 1 charge bar.

In December 2009, I received a Motorola Crush cell phone from my cell phone provider. Within 30 days, it was doing weird things like application jumping, screen going blank, locking up etc. I called the cell phone provider and went to a cell shop and received another phone.

I purchased a new Motorola Droid thinking this is the answer to the iPhone. No one could set up my G-mail/E-mail to where I could send. I could receive some mail but could not send any. I then had problems with opening some applications. I took the Droid back to Verizon and they gave me another Droid (the one I have now). I began having problems with opening applications and I still cannot receive or send G-mail/E-mail.

I visited T-Mobile two months ago to replace a G1 that I had used for two years. They encouraged me to purchase the Motorola Cliq. They sold me an insurance without even mentioning the fact that there is a deductible in addition to a $5.99/month charge on my bill. The phone was $400 on my cell phone plan.

I purchase an I856 from Boost Mobile on 11/24/2009 and I am receiving a white screen and my phone is not working. I called Boost Mobile and they said I have to contact Motorola. I did explain that the phone has not been drop/wet and this must be a problem with the phone. They offer to fix it for $110.00. Then Boost Mobile said to purchase another phone.

I am an entrepreneur/CEO of a business ad have previously been the in the top management positions in a few global corporations. I have been using cell phones (Motorola, Nokia, Blackberry) since 1996 and have been known to be an extremely sharp individual with a great memory. It has been over 2 years that I have been sensing gradual loss in my memory function together with increasing headaches/irritability when I use cell phones. I believe it has to do with all the radiation risks from cellphones that we as consumers have been kept in dark. I would like to file a class action suit against the major cell phone manufacturers whose phones I have been using so far.

My father had purchased Motorola L-6 Model three years back and unfortunately on the last Diwali, its battery stopped working sufficiently and also its charger had stopped working. I don't have the charger now but have the original battery which I would like to change but this is an agony, that there is no service center at Bhopal. The one in M.P.Nagar has also shifted. I met one of receptionist's at M.P.Nagar service center opposite to Books N Books store and she informed me that she will get that battery changed with the new one free of cost and told me to wait for a week's time.

I purchased a brand new Motorola Cliq as an upgrade to my account after becoming a premier customer with T-Mobile after 3 years of loyal service. I was told I would receive a $150.00 plus discount for the purchase of the phone through T-Mobile. I went to T-Mobile, was charged $150 and an additional $140 on top of being bound into a new 2-year contract. I have also been paying for insurance through T-Mobile for protection for my phone. When attempting to get my phone repaired, T-Mobile rushed me to their insurance department who was quick to inform me that it would be $130 to get my phone repaired; Motorola only wanted $70 when it should have been repaired for free due to the manufacturer’s defect. The phone was returned to me and I ended up paying for shipping twice. I had to pay $70 for a repair that should have been carried under a warranty for the defective glass that was in the phone.

In May 2009, I bought into the rave about the Motorola i9 and how it was so great. So I spent $300 on this phone only to have it go crazy in July. I contacted Boost Mobile and was told to contact Motorola. So that is what I did. I was told to send in the phone for repairs, so I did. 10 days later, I was sent my phone back with damage done to the bottom of the phone. While I was on the phone with Motorola, it went crazy again; so yes, I had to send the phone back in and be without it for another 10 days. A replacement phone was sent to me in July. And guess what? You got it; the replacement phone has now done the same thing but worse than before.

I bought a Motorola Phone V9 3G. After a month, the phone was not charging anymore. I called the manufacturer of the phone, Motorola, and gave them the serial no# and they informed us that the phone was not purchased in United States. It's showing in their system that the phone was purchased in Singapore and I also brought the phone to my carrier, T-Mobile, and they informed me that the phone was refurbished. We bought a new battery and charger and it is still not working.

I purchased a Moto EM330 cell phone (flip phone) made by Motorola from Radio Shack on 05/22/09. The phone is made in China. I had it for 3 months and while eating out, I pulled it from my purse to make a call and the right hinge broke on the phone. It was not dropped, not sat on nor damaged by me in any way. When I tried to open the back to remove the sim card, the release button completely broke off as well, no force needed there. I took it back to Radio Shack and had to deal with a smart, epic, young kid, who laughed at me and accused me of damaging the phone. Nothing he can do for me he said, "Warranty voided because of physical damage." He suggested I call AT&T, which I did.

During the month of april 08, i purchased a motorola twin set cordless phones for my home. In august 08, the phones stop working they went completely dead, they refuse to refund and stated motorola is responsible. I have been back and forth with the two for the past two weeks. neither want to refund or take responsiblity for the defective phones. please help me get my money refunded.

During the month of april 08, i purchased a motorola twin set cordless phones for my home. after a few months the phones went dead. i call motorola at the number in the guide booklet that came with the phones. model number MD4150 they assisted me in trying to reset the phones but to no avail the phones where still completely dead. they ask me to fax them the receipt from my credit card bill showing the amout and purchase of the phone to fax number 719-948-1966 and i did just so.

I renewed a contract with us cellular and received a new phone at a cost. within 20 days the phone malfunctioned. we mailed the phone into Motorola. they sent back a denial saying is was water damage. the little water sensitive dot instide the phone shows no water damage. they refused to alter their position.

I carried a motorola cell phone on the left side of my belt for 12 to 18 hours a day between 1991 and 1995. Starting in 1995 I became ill with no diagnosis. By 2003 a large tumor had formed on my left ovary. After surgery I was diagnosed with ovarian cancer and told I may not survive more that 3-5 years.

I purchased 2 black Motorola H550 blue tooth accessories as a Christmas gift for my husband in early December, 2007. Neither one was operational. I called Motorola and they advised me to send both bluetooths and both chargers to them for repair or replacement. They suggested I send the chargers because they were unsure if the chargers were the reason for the malfunction. I did exactly as they asked. I even paid to ship them back to motorola. Then on February 6th, I received a package from them. It was 2 HOT PINK H550's and NO chargers.

I am subscriber to SPRINT cell phone service. Every two years, SPRINT gives a FREE phone to its Customers which has 30 days warranty. After paying some upgrade and activation fee, I got aMOTOROLA Razar phone. There are many problems with this phone. 1. Even if itis plugged to electric outlet, it gives a message Unable to Charge. The only way I can get rid off this meassge by taking the battery out and reconnecting back. 2. It does not keep a charge. I have to charge every 12 hrs to keep the phone working.

I purchased five cellular phones from Cingular (AT&T) on or about 5/4/2007. The phone is a Motorola SLVR L7 with a one year warranty. We are committed to a two year contract with these five cell phones. Seven months after receiving the phones, one of the phone's button came off. The button is held in place by a thin film of plastic. Several of the other phones buttons are becoming loose. I believe that this phone was not designed to perform as it was promoted. The phone has a camera, video camera, mp3 player and can be used to play games. The phone was not designed to last one year or less and if the cheap buttons break, the owner has to pay for the repair even though the phone is under warranty. Motorola's manufacturing standards are wavering and are becoming subpar, lacking the quality they were famous for just fifteen years ago.

In Sept of 2007, my daughter was charging her cell phone. She picked it up to look at the time and it felt extremely hot. She set it down on the counter and pulled the charger from the wall. Within seconds, the phone exploded, filling the house with thick, chemical smelling smoke and burned her kitchen counter. Luckily, she only suffered minor burns on her fingers and respiratory distress from inhaling the smoke. This incident was very frightening and extremely upsetting to her to say the least.

I am currently using Motorola Q, however, I have had cellphone headaches since I started using all different cellphones since 2000.

I bought a 60 minute Tracfone card at Target and every time I try to redeem the 60 minutes the tell me error:pin not activated. I've tried to redeem my air time at least six times and I get the same answer. I called Tracfone and they told me I had to go to Target and get the card rescanned. Target said if they rescanned it they would have to charge me another $20. I am VERY unhappy with the way I have been treated by the people at Tracfone. All they did was give me the run around when I wanted to talk to a manager about this.

I purchased a Motorola bluetooth wireless headset (model #H700) from Best Buy retailer in So. Setauket, NY on August 28th, 2006. When the headset failed to operate in May 2007, Best Buy contacted Motorola at 1-877-668-6528 telling the representative the unit was in excellent/almost new condition and that a replacement per my purchase agreement was in order, since it was less than one year from the original purchase date. I was given an RA# 100607617 and sent the non-working unit back to Motorola for replacement. I received the replacement on June 15, 2007. I immediately contacted Motorola again since the replacement unit failed to operate. I requested a new unit, not a refurbished or used one as it was confirmed by the representative that was what I received. I received a second replacement unit on June 26, 2007. This unit was not in the original packaging and did not appear to be a new unit. This unit did work, however, only occassionally, not at all like the new unit I purchased. I called and complained again to the same number and was told someone would call me back. To date, I have not received any call back from Motorola. The unit is now not operational at all.

I am writing about my Motorola Razr V3 cell phone. I began noticing that my cell phone would not charge I thought maybe I needed a new charger so I went out and bought another one yet it still would not charge. The next day I take my phone to a cell phone repair store with the attempt to get it fixed and they informed me that they could not fix it to call the company Motorola to see what they can do being that my one year warranty wasnt up. I called in July and was informed that although I bought the phone in late December early January the warranty was good until July 25 so I had to send the phone to them before that time.

I've been using a cell phone for 5 years now. I used it a lot on my right ear for about 3 1/2 years and when I began to get a lot of pain in my right ear I stopped. I use the speakerphone now or use my normal phone at work. I tell all my friends that I cannot be on the phone a long time because my right ear hurts from using the cell phone. I keep it for emergencies but I harldy have it held up to my right ear anymore. It just isn't worth it.

This morning as I left for the grocery store, my motorola cell phone began to ring alerting an incoming call. It was lying in the passenger seat and I could not answer it for I was in traffic. Suddenly a loud "explosion" occured and my right thigh began to hurt as if I'd been hit by something. My first thought was that I'd been shot, so I pulled into the nearest parking lot, ran into a nearby store for help. After I had checked myself over for wounds, and called my daughter, we ventured back out to the car to check for any damage there. None was found on the car or me. The only thing it could have been was the cell phone, and so we began to piece the mystery together.

My son & I both purchased Motorola Razors. I, directly from Motorola. My son, from Walmart, because the Nokia phones provided with my family call plan through Cingular were all defective, and we were tired of replacing them.

I bought a Razr phone and the screen has gone black in 5 weeks. The store checked the serial #'s on Motorolas web site and said it has a warranty till 2008. Motorola said it was a phone they won't warranty. What a joke!

I purchased a Motorola V180 wireless phone from Cingular in October, 2005.