Motorola Reviews

I sent my broken phone for a replacement. They asked for my credit card information and I gave this info to them. They charged $81.19 for the repair. It has been a month and I haven't get my phone back! I called the service number and this guy on the "support team" told me that my case was already closed. That this was done automatically by the system because that's what happens when incidents take longer than 30 days to be solved. Really? I don't know what to do, or how to get my money and my phone back. If I call these guys, they just say I should wait a "couple" of days, but this has been going on for the last month!!!

I am on my second Moto X phone. The first one started to act up after it got a "system update", got a replacement. The second acted up after I got the Lollipop system upgrade. I tried to avoid it but was not able to. Contacted Motorola and was told "do not worry that if the phone malfunction after an update we will make it right". Recently when I had the second problem, initially was told (via chat, have proof) that there was a fee if I wanted to get a phone prior to returning mine, but in the next paragraph, I was lead to believe the fee would be waived. When called to get that, was told "too bad, an error was made, you have to pay the fee". When asked what would happen when the phone be out of warranty "too bad, we would not do anything" even though this is a recurring problem!

I had a Nexus 6 QI wireless charger (inside the phone) fail. This was a 700$ phone! I was a huge fan of Motorola products until now. Since July 2015 they charge you a non-refundable fee if you want a new phone sent before you return the defective one. After escalating the issue to multiple managers, they would not revoke this fee. My other option was to be without a phone for 2 weeks! I had no heartburn about putting the full retail hold on my account but a 25$ fee on top of that???!! BAD LENOVO! I won't be buying from them again. They'd prefer to lose a customer rather than stand behind their products. I should not have to pay to return a defective product under warranty.

I had a Droid Turbo that was rooted twice and then fried after an update. Nothing I can do to fix it works. I've consulted a professional who tried the same things I did to no avail. So I'm forced to turn to Motorola for a replacement. I called 20+ times, none of which really got me anywhere. I called them recently and forced them to send me a phone, using a manager and an employee's word as leverage. They said that my phone will finally be sent. Then I get an email telling me about a delay with the shipping. It seems that Motorola is doing everything they legally can to slow this down as much as possible. I am determined to get a replacement phone from them. Do not trust Motorola with anything! They will most certainly try to lie and cheat until you give up and spend more money. Do not let this happen! Break the circle of consumers being ripped off. Motorola is one of the worst corporate companies I've ever had to deal with.

Pathetic Phone & Customer Care Service from Motorola. I have purchased Moto G2 phone from Flipkart around one year back and facing problems from last 8 months. They have replaced Motherboard and charging port six months back. Now again they are saying motherboard and battery is leaked. I had submitted phone to customer care before warranty expire date, so that it will be repaired. I have been calling customer care from last 10 days but they have standard reply, "You will get call from our senior executive" but no one called me.

Motorola replaced my damaged phone with another damaged phone. They required that I pay another $25 to receive the phone next day, or wait 5-7 days even though they shipped a broken device. They were amazing uncooperative.

Moto G 2nd generation - Bought the phone in March 2015. Experienced with the keypad. Due to wrong information from the customer service I lost a lot of time in locating the service center. When I found it I was told that I would have to leave the phone for at least 15 days! I decided to pull along. In 3 months the charging port stopped working. My phone was at the service centre for 2 weeks. Again in Sept the ringer stopped working. Since 4th Sept till date (28 days) the phone is with the service centre. When I call the customer service they ask me to go and pick the phone but when I go to the service centre, I am told the phone is not ready. It is a nightmare! KEEP AWAY FROM THIS PRODUCT.

I spent 10 minutes reading reviews of people hassle with Motorola UK. The amount of trouble is not worth the phone and despite new Motorola phones, line of 2015 is great, customer service is completely different story, full of lies and empty promises. I have order my Motorola G 3gen and only couple of days later I realized that phone will be delivered not the coming Monday but after, so I decided I couldn't wait that long. I got myself another phone (my fault though). So I rang them and they said they can't do nothing about it phone is in "export" and I have to wait. So I waited for all 13 days only for the phone to arrive so I can return it back.

Dear Motorola, I purchased Moto E [IMEI/Serial No: **] on 30-5-2014. It was restarting itself in every few hours and around Sept 1 it just stopped identifying the sim card and Wi-Fi. We gave it for repair but they came back saying it requires a motherboard change which comes nearly 70% cost of the original phone. In just one year the phone has become useless and that too without our fault. Can you please help in getting this repair so that it doesn't cost me money? Thanks.

This is totally insane. I have contacted three of your customer help staff, and none has confirmed my order status so far. One told me 3 days ago that it had been shipped on 21st Sept and will deliver to me before 25th. One told me yesterday it would be shipped on 25th and I'll get it on the same day. One told me earlier today, it's not shipped yet, and estimated time of arrival is UNKNOWN, and cut off my chat session immediately. I haven't got my Moto360 yet, no email, no phone call, no message, no explanation, no apology, nothing, not a single word. I'm totally pissed off.

Hubby & I have been very happy with our Moto X smartphones until last week when they sent out an upgrade. He loaded it; I did not. The upgrade is not user-friendly, but worse is the fact he can no longer connect to our WiFi which has resulted in going over our data plan in 2 days! Worse yet, he lost all his contacts, his calendar & his photos. But the very worst part is the fact Motorola's attitude is "too bad". The phone is just 18 months old which puts it out of warranty. They will not stand behind their upgrade, will not waive their astronomical fees, and have basically said "we don't care that you're an unhappy customer".

Ordered 16 GB Motorola G 3rd generation 2015 received 8 GB. When reported to them they required photos and other evidence. All was sent and after many hours they agreed to exchange for the correct model however when entering their exchange passcodes, all failed and then I learned that they were out of stock of the actual model I purchased. It took many continuous emails-phone calls and yet nothing changed to correct the issue ergo I reported such to my payment A/C to challenge them until all is corrected.

I have Moto G2 Phone and I bought from the Flipkart. It was working fine, suddenly I found that I can't switch on the phone. I also tried to restore and so all but I didn't get the success. My phone is in the warranty period. So, I submitted the phone to Motorola Service Center at Chandigarh. After examined they said that we have replace the motherboard and they give the estimate of 15 days. But now it almost 30 days but didn't get it back. Very poor service by Motorola.

I sent my phone to Motorola for repair on 05-15-2015. They quoted me a price of $125 to replace my phone with a new one. I also had to pay a $250 deposit. First they sent the wrong phone. Then they couldn't find a phone in their warehouse to send me. Then I had to spend hours on the phone on countless attempts to get my phone. They finally told me that they were going to send me an upgrade phone and waive my repair fee, to make up for the mess they had put me through. I thought everything was good. I received my new phone, but no deposit back.

I having Moto e. I purchased in Flipkart in 5/2015. I have install system update that's take 1gb from internal memory. It full my internal memory then I got hanging problem then I visit service centre in Coimbatore that is Vinayaga communication. In warranty section they keep for one day and they told our mobile is ready and I go and collect. I didn't check there itself and I came back to home and I check internet is not working and I restart the phone it ask normal power up recovery etc and I call to service centre. They tell "come and give your mobile. We want to change the motherboard." I ask "how time it takes?" They tell "it will take 15 days time." What can I do now? I want to buy another mobile and I want to go for service. This is your service procedure - waste mobile and waste service. I want solution for this.

On August 1st 2015, I purchased Motorola E from Tesco ( UK) decided to keep original number for the obvious. In car assembled and turned on. The deal was good contract of 400 mins talk, 5000 text, 500 mg of data. I drove 4 miles home. At home realised that I couldn't pair the Bluetooth to car until old number is re-instated. Then I nearly had a heart attack.

It is almost four weeks after Motorola received my defective device and I still have no phone. I have spent over 10 hours on the phone and have had 4 promised delivery dates. I work at a call center myself so I've been very patient. The latest was a promise of same-day delivery, but FedEx confirmed to me that it was a 2-day delivery that was requested. When I called, the service rep denied making the promise. I asked to speak to his supervisor and held 25 minutes before being disconnected. This is the worst customer service I have ever received. Unbelievable!

It seem that the younger generation has to have everything new and different changing all the time. But there is a large number of people out there - they're old enough that they don't need things to change at the whim of the whiz kids. Why don't you just leave things alone without upgrades? The change - the operating system change the view on the phones and make it more difficult for people to use. There should be an option to refuse upgrades and let a phone that works left alone. We don't need to have things changing at the whim of some geek. Please offer us an opportunity to leave things alone. The old saying "if it ain't broke don't fix it". We don't need your fixes. Thank you.

I switched services from Straight Talk to Boost and received a Motorola e-phone. Within the first month I went back to Boost due to phone freezing and rebooting itself. I was told it might be one of the apps on the phone we removed. Apps and phone was ok until 8/27/15 when it shut down. Completely black screen. Took to Boost again. Customer rep said the phone was defective but they could not issue credit or exchange phone. The warranty was with Motorola for 1 year. Phone in my possession for 2 months. Contacted Motorola concerning this issue. On phone for 45 minutes trying to correct problem. Had to reboot system completely, wiping all information from the phone (pictures, contacts, etc.). Lost everything, including minutes with Boost, and was told by Motorola I then had to call Boost to get them to add the minutes back to phone.

Tried ordering a phone of Motorola. Turned out to be a complete and utter nightmare. They now owe me over 480 in refunds. My 6th order wasn't approved after 4 days on the new order they told me to make. So I contacted customer care who told me everything was fine. 2 days later and it's canceled yet again. On to support again for the 11th time or so, and they're now fobbing me off to some concern team. I guess I will be ignored or delayed again here. Not happy at all.

I received a Motorola baby monitor as a gift for my newborn. I started using this monitor in February and by April it quit working overnight. My daughter had to sleep in my room for a week as I did research and did a hard reset. I was highly upset that this highly important product did not even last a year. However, being a single mother I could not afford another monitor and my dogs alert me if my daughter wakes up. I had begun saving for a new monitor when it crapped out once again overnight. This time my dogs were outside and she had been screaming for a while. I was pissed off that this company endangered my daughter's life.

My phone's battery stopped working whilst on holiday and contacted the UK service for advice. Have been asked to send it to their UK service center who have been very keen to request a 40 cost for replacing my battery. The phone cost was 100. Declined to pay it and after a few email exchanges, as a gesture of good will, they waived the 15 charge they asked to pay for them to send me back my unrepaired phone. It is now two months and have been emailing Motorola and SBE to find out where my phone is. They finally responded and it turns out they sent it to the wrong address. Overall I concluded that not only the phone (product) is precariously built but also their customer service and repair center are also unhelpful. If you can avoid them, spare yourself potential months of grief.

Moto X phone that the Bluetooth & the WiFi will not turn back on, I got in contact with Motorola about this issue. This issue is listed on the internet that happens to this phone and Motorola refuse to fix it or to make recalls on this type of issue.

I bought my phone in October 2014, less than a year ago, from Flipkart. I've had nothing but problems. I bought Moto G2 from Flipkart after 10 months. Suddenly battery started draining like anything. My problems started with the phone battery draining issue. They factory-reset twice. Google didn't work. My phone shut it off within 2 hrs when I keep data and wi-fi down. My battery died very fast. Here is -- I read the forums. Many people have done that and had no luck. I still have a year and a half to go. I don't think I'm going to make it with this phone service centre in my location. I reported the issue to seller (Flipkart) and Motorola also but they are not ready to help. It's expensive to have a phone and not able to rely on it. I'm not happy with the company's phone. I hope some Motorola company higher authorities, to intervene in the issue and help me out.

I bought Moto 2nd Gen white last year Nov-2014. From past few days its charging port is not working so I went to the nearest service centre. They told me port is broken & they have to replace it & it takes 7000 INR. I haven't used any other charger instead of Moto charger which is provided by them with phone. And condition of my phone is too good. I had protected it with cover & tinted glass but how can the port will be broke with any manufacturing defect... Overall cost of the phone in current market is 11000 INR but look how much they are charging for a port change although my phone is in warranty period. I will not buy any products from any Motorola in future if this problem is not sorted out. If its network IC or any other part get defected then also they should blame us for that. For their (Motorola) information these are internal parts & only get defected if they are not genuine or branded. ARE MOTOROLA USING GENUINE PARTS?

Received phone early April, 2015. People tell me repeatedly they cannot hear me or my messages. Motorola tech support talked me through their solutions; none helped. They offered to exchange it for a rebuilt model but would put a hold on my bank account of $100.00 or charge me $25.00. The other option was to send my phone first and be without a phone for a week or so! I'm extremely unhappy with the product and the service and would not recommend it to anyone.

I did a warranty on my old s10 HD back in November. But you guys didn't have it so you guys gave me S11 HD instead. Well I had already bought another Bluetooth in the meantime so I didn't use it till 2 weeks ago. I learned a good lesson with Motorola products. Use it right away so you know if it is defective or not. But regardless of that I started using these defective Bluetooth. And few days later I started getting rash in my ears and few days later I started feeling heavy rash in my ear so I had it checked by a DR and came to find out those ear gels were made from cheap quality and due to that I had a rash from. And when I took the ear tips off I saw piece of plastic sticking out and it was all one piece so it was poorly assembled and the silicone head was poor quality.

I have purchased Moto G 2 in month of Dec. 2014 and for more than 4 times, phone is with service center - that means for more than 2 months, they kept it. And after getting back from service center, problem again arises in phone. They are just repairing it locally and giving it back... no service Motorola is providing. Customer care executives are fooling customers. I am calling again and again to them but not taking my issue. I will not suggest anyone to purchase Motorola handset until they don't provide proper service centers. Worst experience... pathetic service.

Recently, I sent a 32GB Moto X 2nd gen for screen repaired. They sent me back 16GB and I called them on the phone at least 5 times and the dude really **. He said he won't send me a 32GB back as I demanded him I can send him back the 16GB that they sent me. They lied and lied a lot. Also, I asked him "If your granddad bought you a gift as that phone with warranty and somehow he passed away.. so your warranty become voided?" Really bs service.

Got this phone June 2015. Phone worked good until a few weeks ago phone keeps restarting and has a sd card error when it restarts. Contacted Motorola. They had me do a factory reset. Phone worked for a few days after then starting to do the same thing. I called Motorola. Again I was told it would be replaced under warranty. The catch here is there are only 2 options here. 1 send my phone into them first and pay 24.99 shipping or for them to send me a phone first was for them to charge a credit card $100.00 for a hold up to 90 days. I can go to Best Buy and get the same phone for $60.00. Motorola is just a shady company not standing behind their products. Whenever you call their customer service all you get is a big run around. In my opinion this product is under warranty. They need to replace the defective phone at no charge. I will never own or recommend Motorola products to anyone.

I recently within 6 weeks bought the Moto E. I have never been able to get or send picture messages, the phone gets so hot when you touch it you get burned, it turns off and on while in the middle of a conversation, the memory is full from factory downloads, people can't hear me talking on it. I take back to the store and they hit a bunch of numbers said it's fixed and sent me on my way, never fixed. Retook to store on 3 occasions and they tell me I can pay them $35 and they send out to fix which is 8 to 10 weeks or I can send out and it will be 8 to 10 weeks. I called Motorola to be told they want a fee to ship me a new phone or go without a phone and send it back to them and wait for a new one which is about 10 days to 30 days. Do these clowns realize people work? I use my phone for work **! They don't speak English, they are rude as hell, and I will NEVER buy another MOTOROLA product.

As a favor from a friend who doesn't speak no English, I help her to purchase a Moto G online and I put my cell # as contact and my email. The customer service representative that calls me didn't want to talk to me even though I explained him that the person that's not speak no English. Just cancel the order of the phone even though I wasn't the card holder of the recent purchase. This is an abusive action. How can anybody communicated with this kind of person?

This is some of the worst customer service that I've ever had to deal with. The camera broke on my phone (moto x 1st gen) so I called about warranty repair. My first complaint is that they used to do it for free, but now you have to pay $25 or send the phone in and wait to get a new one. I don't have a landline and I use my phone all the time, so going two weeks without it is not something I can do. Oh well, it's just $25 (and a $250 hold on a credit card) so I decided to go that route. Unfortunately I was contacted the next day saying that the warranty service was cancelled because I didn't pass a security verification. So I tried another card, same thing. So I decided to call my bank and make sure they weren't declining the charges, and they said they weren't, plus I could see the funds when I went on my bank's website.

I bought my moto e 1st gen at April month and now it's july. Today my phone fell from my hand and its screen is just cracked very badly. You says that it's gorilla glass, so how did it happened?? And kindly inform me that I have the 1 year warranty card valid, so would moto's service center fix it or replace it for free. Pls inform soon.

So my phone stopped recognizing its own battery. I figure that it's still under warranty and I'll be fine, so I do customer service chat with a nice man named Marc who informed me that I have 2 options, Advance Exchange and Repair. Advance Exchange will cost me $25 for getting the new phone first, I'm not paying $25 because I would gladly send in my broken phone first and get standard shipping. So I ask for a supervisor, and he redirects me. I get a greeting, and then a busy signal. TWICE. All I want is a replacement without having to pay $25. Fast forward to another 3 redirects and I find out that they have a return exchange option, where I send them my phone first and then they send me a replacement. But wait, my phone (because it has a crack in the screen) is NO LONGER UNDER WARRANTY.

I did an advanced exchange service for my Nexus 6 with them (they put a hold on my credit card, send me a new phone. I copy my files to the new phone and then send back the old one). I sent my old phone back within 5 days, and they kept saying they DIDN'T receive the phone even though the tracking number shows it's been delivered a long time ago. And they charged my card for the replacement phone. I had to call them 6 times over the course of 2 months to get the reimbursement. Each time I called them, the representative kept saying they didn't know what was going on and they were useless. So just hope that your phone never broke. If it does, might as well go ahead and get a new one (from htc or something).

I got my new phone in January of this year. The features I bought it for don't work well, such as moto action. The phone kept freezing up and had to do a hard reset which a bummer when may lose some info. After that my phone did OK for a month and I'm still having problems -- I.E. running slow, voice recognition, lots more. Regret buying this, especially full price and making payments.

I am totally disgusted with this phone.. I purchased 2 of them. Android x. Because I like the bulk size as I am a man. Touch screens drags. Very slow. I later learned they stop updating phone without any notice to customers. Don't buy Motorola. Hit them where it hurts. Protest buying the products. Congratulation Motorola you have successful lost a loyal customer. Goodbye. May I never see your products again. Will not ever buy... Whoopee!!!!!

My camera had a black spot in the lens that would appear in all my pictures. So I have my Moto X to get my camera replaced. When I went to collect my phone, camera worked fine but I noticed a crack in my back panel. I asked service centre about it, they said that's the only way camera could be replaced. I left. When I reached home and took a proper look, there were 6 cracks on my back panel! I called the service center. They said that's the only way and stuff. I asked them why did they not replace the panel before returning the phone. They didn't answer that. They said come again and get your phone and it will take about a month to replace it! I was furious. The service center is very far from my place too. Then they told me call up Motorola service centre and ask them for the nearest centre for quick replacement to back panel. This was April. And it's June right now.

Am want to complain my Moto G mobile phone. Am purchased last June month. It's not working properly, SIM 1 is not working. Ring tone will go silent mode automatically. Then am want to restore my phone and then the ring tone will come. Am 100% disappointed with your product.

Hello, My camera stopped working and my phone was acting funny so gave my mobile for service and they told me that they had to change the board which took them solid 40 days to change and when I got it back the problem remained. When I took it back again they told me that they had to change the board again. So they changed it, now again my camera is not working and it is acting funny so I emailed the Motorola guys and they told me to give the mobile for service. And the email conversation was back and forth. And no one seems to resolve the problem. Please help.

I bought the $353 Champagne Moto 360 from Best Buy on February 23, 2015. June 7 the watch stopped working. I called Motorola on Monday June 1 to get a replacement. I was very specific in that I was leaving on Monday June 8 and would be traveling out of state for most of the summer. I was reassured that I would receive my replacement within 4 days.... No later than Friday June 5th. In the meantime there was a $223 hold on my bank card until I returned the damaged device. Well, I got an email from FedEx saying device was due to arrive on Tuesday June 9th at 8 PM.... I was leaving Mon June 8 at 5 AM. I called Motorola and was assured I could pick up the device the following day at FedEx at noon. I drove an hour to get to FedEx.... I had a graduation I was late for due to this.... Only to be told the device was not in Miami but still in Tennessee.

My camera did not work on my Moto X (reverse camera wouldn't even show up). After speaking with Motorola and resetting my entire phone, they suggested I switch it out. After receiving my new phone, I shipped them my broken one. FedEx confirmed arrival within a couple of days. Motorola emailed me to announce they'd be billing me the full cost of the phone as it 'hadn't arrived'. I called and spoke with someone in Customer Service. They stated it hadn't arrived. When I referenced the FedEx proof of delivery, they initially argued it hadn't arrived, eventually agreed to check things out and after ~45 mins reported they had discovered the mistake (realized it actually was there), rectified the problem and told me not to worry as it had been fixed in the system.

My less-than-6-month new Moto G 2nd generation android (bought from Staples - should have known better than to trust all these companies that provide cheaper options) decided to stop working one fine day and decide to perpetually stay in logo mode, without turning off or its operations on. It just stayed at that beautiful Motorola logo that till two months ago I loved. I went to Staples, complained about my defective phone and they told me “no problem, we will give you new phone.” I had paid a $40 warranty for two years, but since the phone maker (Motorola) is responsible for providing warranty on phones bought in less than a year, I thought I would contact them and save my $40. I understand now what a bad decision that was.

Been the month from hell. I tried to purchase the ESP for my new Moto X second generation but could not do so. After 3 days and 4 phone calls they finally fixed the problem on their end and allowed me to purchase it. Then I tried to initiate a repair due to a cracked screen and my account did not recognize my ESP purchase. Another 2 days and multiple phone calls and I was told Moto would initiate the repair over the phone while they attempted to fix what was wrong with my account. I send them my broken device and wait for them to contact me about the replacement. After not hearing from them and not being able to check on the status online myself I decided to call. Once on the phone I was told that while they did receive my broken device, they have run out of "pins" for the 64GB Moto X 2nd Gen. The rep said they have no idea how long it will take to get new pins, it could be a week or it could be a month or more.

I was shopping around to buy a cell phone for my wife as a birthday gift and it was supposed to be a surprise. 05/14: Did a live chat with Moto sales rep to buy a Moto X 2nd gen phone. On the chat, ** told me that a Moto X 2nd gen phone for Republic Wireless is a cheaper option and that it would work with AT&T with no issues, whatsoever. I tried to confirm it with her and she confirmed it both times. 05/14: Order placed. 05/20: Received the phone in FedEx. Phone is good, no damages, looked brand new, etc. 05/28: Took the phone to AT&T store to activate the AT&T Sim in the MOTO X 2nd gen phone. It doesn't work.

I have purchased a moto e device in June 2014 from flipkart.com (Order ID: **) with IMEI no. **. I was facing a problem with audio output and auto restart from last 3 months. Initially I have tried the methods suggested by your customer support and though it was not working. I submitted the device to Service station (B2X service center, Narayan Peth Pune (MH)). They worked on the problem and it was not fully solved so I have again submitted the device to service centre on 9th May 2015.

This is how Motorola deceives its customers: Moto X was advertised as with 32gb of memory. Actual memory was 24.78gb or 25% less. This is Moto X Pure Edition, purchased on 5/5/15. Customer service was extremely horrible: "If you want a replacement of brand NEW phone, it is only possible for a refurbished phone, or money back." Beware! They don't replace a new product for the same value. In addition, customer service based in foreign country. 4 representatives told me different stories/lies. It is worst than .99 cents store. But it is a major company.

Years ago I bought a cell from T-Mobile, it was a Motorola. I replaced that phone 2 times. A few years later I bought a GPS from Motorola. Apparently the software was very old. After one year I got rid of it and changed it to Garmin. Then I bought 2 new Moto G phones from Motorola. I then had problems with both phones. So they said they will replace it because it has the warranty. I waited about 2 weeks and no info. When I finally talk to a rep they said they did not have the model in stock. During that time no one emailed or called me to tell me they didn't have it in stock.

I purchased customized a Moto X 2nd generation phone and extended warranty on motorola.com on 9/30/14; 32GB, Teak back, Orange trim. Approximately a month ago a defect appeared. The back upper-left corner (when looking at the back) begun to lift, regardless of my effort to push it down/reseat it. It will not stay down. Therefore on 4/27/15 I contacted the phone number provided on my warranty, Motorola ESP Certificate of Coverage, and begun the process of receiving a replacement.

Droid Truro - I bought my phone in November, less than a year ago. I've had nothing but problems. My problems started with the phone not working. They factory reset twice. Google - didn't work. My phone overheated and shut it off. My battery died suddenly twice and it does not charge anymore like it says in 15 minutes. I've been to the Verizon store many times, they offered me a new phone and I refused because it would be refurbished and no guarantees. I read the forums, many people have done that and had no luck. I still have here year and a half to go. I don't think I'm going to make it with this phone. It's expensive to have a phone and not able to rely on it. I'm not happy with the company's phone. I on the other hand would like to go back to my Samsung phone I had no problems. What are my options?

Moto X - I got a cell phone from AT&T.... monthly phone payments are $16. Just for the phone not including the plan. Each time I talked on the phone the back and front would get very hot. When I charge it it gets real hot. One day I could not get the phone to shut down. I was told to remove the battery. The back of the inside guts of the phone were coming with it. I stopped at that point. Motorola says it is a defect yet want a hold on my bank account for $200. And for me to send the phone. I told them "No way you are getting that much from me for a defective phone that could blow up with the battery getting this hot that you cannot even touch or hold it.... You send me the new one since this is under warranty and I will send you mine. You are not getting $200 to hold for a phone I only rent for $16./month for 18 months. I want you to send me a new phone."

Before my recent incident, I was a fan of Motorola. In fact, all three of my smartphones have been a Motorola phone. Now, I will NEVER buy another Motorola product again.

I had a problem with my Motorola X that required repair. Motorola sent me a new phone and I returned my old (defective phone) soon thereafter. I received confirmation from Motorola that they had received my defective phone. After that, Motorola charged me for not returning my phone. Since that charge, I've contacted Motorola about a dozen times (through email, over the phone, through chat) trying to get this issue resolved. These Motorola employees tell me they recognize the problem, and have told me they will process my refund. Whether due to inexplicable incompetence or malice, Motorola hasn't refunded me the money in months. Every time I try to get this resolved, I have wait for about 20 minutes on the phone.

I sent my broken cell phone on February 4th (2015) to repair. They said my cell phone would be sent back to me within 5 days. Today is 04/13 and I do not know where my cell phone is. I call almost every day to Motorola and they say almost the same thing: they do not have my cell phone and will send Moto X 2nd generation in 5 days. It happened at least three times. What can I do? I can't wait forever.

I have taken nexus 6. Where in Motorola nexus 6 claim vs the actual is very much different. The battery backup is not more than 5hrs with 3g. Also facing problem of phone getting heated up and getting slow slower every day. Hardly used 3 months. In fact the the first customer in India.. Worst than compare to other competition handset provider in the same range of money and service provider.. Fed up of Motorola/google... They say something and give something. Fed up of google nexus 6..

I can not believe this: On April 1, my Moto G stopped working for the second time, so Motorola issued a replacement. I received an email on 1:00 pm that day, with a shipment label to FedEx and a tracking number, saying the deliver would be next day. Now 8 days passed, NOTHING has been sent to FedEx yet!!! Despite I called many times, they kept saying "it is still in 5-8 business window," or "nothing we can do." The worst one I talked to was a manager I talked on 4/6. When I told him it has been 5 days nothing was sent out to FedEx, he even said "it is perfect." On 4/6 evening, 4/8 and yesterday, after I called and Twittered for help, 3 representatives issued escalated checking, and told me someone would call me with status "within 24 hours." So far over 72 hours passed from Monday, still NO ONE contacted me. It has been almost 10 days since Motorola created that FedEx shipping label, but send NOTHING to FedEx!!!

Buyer beware! The products they make are substandard. The customer service is farmed out to India and if you need a replacement device it is always a refurbished piece of garbage. They are crooks, stay away. You have been warned. I regret leaving Apple.

I bought a Moto X off the Moto Maker site and from the time I received it I had nothing but problems for 2 weeks. People couldn't hear me, the phone would continually reboot, power off and not power on, and applications would stop working. During this time I called Motorola support several times where they walked me through the process of clearing out the cache, run a recovery, restore to factory settings and so forth. Nothing worked. I wanted to return the phone for another one but was then told they believe the phone was rooted. I didn't even know what this meant. I was told they had a flag saying the phone was rooted and that this voids the warranty. I asked with all the crashes the phone has had could there be a false positive generated by their system. I was told it is possible, but this didn't change their decision to void the warranty. I asked for some documentation on this but was told they can't provide anything.

Roadster 2 TZ 710 bluetooth speaker - Unit purchased from Wireless OEM shop, 1/14/15. Recvd., 1/30/15. Order # **/Motorola Ref. #**. Paired it per instructions successfully immediately. It has been asking to pair it nearly every time I get close to it with my cell phone. I ignore that request now, and it connects without??? It is used strictly with my cell phone "LG". Always located within 12 to 24" of each other. I keep the Roadster charged nightly. Use never more than 2 hr a day at most. The unit disconnects and reconnects "BY ITSELF" every time I use it... I don't use it anymore, too annoying. Duration 5 to 10 minutes. Sometimes shorter!

I like to periodically clear the cache on my Motorola Droid Maxx. The phone must be "turned off" to begin this process. You're then suppose to hold the "volume down" key for approx. 3 sec and then tap the "power button" after which it is suppose to bring you to a list from which you can select your action. When I'm home I generally keep my phone to the charger. After many attempts to complete this process I discovered that the phone continued to reboot from the off status.

I returned my phone to Motorola March 3, 2015. Three weeks later, I have not received my refund. My emails have gone unanswered. Online chat with Motorola has proved to be fruitless. Overseas support in Asia only results in robotic answers read from a script (these people are completely incompetent and useless!). Knowing this is what you have to deal with, I will NEVER buy a Motorola product again. EVER! I have filed a complaint with the BBB.

Beware buying a Motorola mobile android phone. All well connecting to Bluetooth in your car. Then you receive a lollipop software update which renders your Bluetooth connection useless to your car! Motorola blamed my Nissan, even though other mobiles work in my car, not Motorola. I explained how I have a sick child but nothing seems to faze this company to take responsibility! So if you have read this & still buy a Motorola phone, don't complain. Really not worth the effort. I told you so. Motorola say not their fault even though they promote Nissan is compatible & the update is sent via their product which cannot be removed. Again you can't win!

My cell phone, a Moto G, I suspect designed to fail, at least the functions that consumers look forward to. First, you should know that Google does not like the downloading & installation of apps from other app stores (a ** understatement). So the first thing that goes wrong with my cell, the package installer fails - it can only install apps from their ** Play Store. I contact Motorola & tell them my problem & all I got was a bunch of employees reciting company policy. Nobody I was forwarded to could do anything but repeat the last assclown I spoke to & I was still under warranty & to top it all off, I got the Sprint version of said phone not knowing I don't have coverage in my area. They make the same phone with AT&T, which I'm covered, with a busted installer & a phone that can't get coverage. You would think they would take my phone & give me the AT&T version & fix the flawed phone - not even close.

I had my new 2014 Moto X for about 5 months and not long ago I dropped it out of my car; yes the screen was smashed in several places. Bummer, I have no insurance either. So I decided to contact Motorola asking the repair price, they asked to see photos of the phone, etc. and if I had bought it from them direct (off the Motorola website). They had replied that it's out of a warranty repair but as a goodwill gesture, they would repair it FOR FREE. Couldn't believe this.

Ohh my god, I don't know what to say, I think the only time I enjoyed my time with Motorola is when I paid for my motox second gen. After that it's like "good god what have I done???" I mean poor product, bad, bad, bad customer service, for 3 days now trying to get my phone replaced for some hardware problems and for 3 days am get the royal run around. No one is willing to help you stat, on hold forever, you ask for a supervisor, most of the time they don't have one. At the meantime am looking at a 600$ phone on my table, having to buy another phone to use because Motorola sucks.

This phone sucks real bad. It has a mind of its own and calls whomever it wants continuously. I want my money back!!! This phone isn't worth a penny let alone the 154.00 I paid for it. One day it wouldn't turn on at all, I thought for sure it was history. I haven't even had it for a month and I can almost bet I won’t get my rebate when it’s been 6 weeks. I’m one unhappy customer. There wasn't even a clear coated plastic wrap over the front when I purchased it.

I am an ex-customer service agent and I want you to be aware!!! At El Salvador Call Center, someone is changing the customers addresses and sending phones to their friends or family in the states - I found many cases. Please let corporate know about this. I found too many cases where the customer called me asking for their phone and they never asked for address changes, there were no notes, only that the phones had already been sent to someone else. I brought this up to my supervisors and a few days later, they made something up to fire me. I am planning to let everyone know in social media. This is not fair for American customers or anybody. Please investigate this issue, people in the US are trusting a bunch of ex-convicts from US with their credit cards. I will contact corporate myself and put it all over social media.

I have the Moto G and for some odd reason it stopped working. It said something about sprint and I've never used that carrier before. So I called up the company and they convinced me to do an advanced exchange (that's where they put a $100 hold on your credit card and you get the phone first and then send it the broken one). At the moment it seemed like a good idea but the next day I called back and talked to a representative about canceling it and he talked me into not canceling it. They told me that I'd get the replacement by the end of the week and it never came. I spent days messaging and calling them but they kept telling me they couldn't help and to call back. Two weeks later I finally get some help and I do a normal return and exchange. I get my phone a week later.

I purchased a Motorola G phone. It was a really good phone until the screen went out after just 4 months. I contacted Motorola for a warranty repair, was told to send it in and it would be replaced after 2 weeks. I had to start calling to find out where my replacement was and was told I would receive it in a few days. Got the new phone, it worked a week and it started shutting off all the time for no reason. So I called Motorola again, was told to do the same thing again. After several exchanges, the last one I was sent came to me not working out of the box.

I ordered 12 Motorola radios with the promise that I would get two free radios. I completed my application online, including serial numbers of each radio. I followed up to see where my two free radios were and was told that I didn't complete the rebate application properly, the rebate expired and I won't be getting my radios. Motorola must be in trouble since it has resorted to screwing its customers. Beware!

Hi, My name is Swapnil **. I bought a new Moto G2 in the month of november 2014. Right from the first day, I thought there was a problem with the phone. I felt it was an old phone. It produced click sound on some calls. I did not paid attention.

My phone's motherboard broke and the company replaced its board, and now I'm not able to get update of lollipop. In india, all my friends and all got update except of mine.

I was attracted to moto x phone that was offered and did my research. I had a phone custom made since I wanted to personalize and use for a while. The phone was great until the screen stopped working. I sent for a replacement and they told me the options and I was under the impression that motorola would send me a replica and receive it in 4-5 business days. No one called me and even the chats and email from them after our conversation said everything was fine yet the device was unable to track in shipping.

The Moto G is advertised to have 8 GB of available internal storage. It does not. It has 5.52 GB as the operating system uses a whopping 2.48 Gigabytes. This is not explained at purchase and advertising suggests 8 GB are fully available to the consumer. Further, the phone accepts an SD card up to 32 GB for additional storage, however only small portions of applications can be stored on the card.

We switched phone companies and I was told the Moto G was an excellent phone. Great, Bought it. Loved it until it stopped charging one day. Took it to Cricket, they tried to recharge/reboot it...nothing! They called Motorola set up the warranty information with them and they were to send me a new Moto G upon receiving my broken one. That was on the 27th of December. It is now 6 phone calls & 9 Motorola representatives later, it is the 13th of January and I still don't have a phone back.

On 12/14/2014 I called to see if Motorola could help me fix my phone and they sent a shipping label to my email account. I took my device to FedEx and shipped it on 12/15/20014. I was told that it would be up to 9 days to return my device to me, 2days to ship to Fort Worth, Texas, and 4 days to process the phone, then 3 days to return to me. A week went by and I called to get a tracking number, and was told that there was no replacement for the device, but they would upgrade my order and gave me a new RMA # for a first gen. Motox. Well that's good and all, I don't ever get any upgrades or win things, but still until this day I never received any such phone.

This phone is horrible. The quality is so bad. Calls get cut and the phone is below quality. Vonage gives it you when you open a Vonage account. Motorola does not want to take it back.

I purchased (rather, pre-ordered) a Nexus 6 from Motorola on Nov 12. Estimated shipping date was Dec 10. Later, during thanksgiving, I found the same phone at a local store and bought it. I then called Motorola to cancel the order. The phone had not been shipped yet. Motorola said they could not cancel the order. They suggested I contact Motorola for an RMA once I get the phone, and then return it.

I had got a phone from Cricket Wireless and after 2 months the phone turned off on me while I was on the phone. I been contacting Motorola warehouse in Irving Texas. I was told that I was going to get a replacement phone. I sent in my defective phone. Motorola then sent me a replacement phone, which they stated was new but found out the phone was also defective, couldn't even get any service off the Motorola phone, then sent me a replacement phone, and that phone was also defected couldn't even get any service off the phone. Then I sent my phone to FedEx. Called FedEx wondering why the phone has not been delivered on the promise day. FedEx then stated that they lost the package that had my defective phone in it and I sent it to the Motorola warehouse.

Ordered an accessory for my phone directly from Motorola in Nov 2014 when I received the shipment notice in early Dec I had changed my address. Called Motorola and asked for a shipping address change. Initially consumer support said that they couldn't change the shipping address and could not cancel the order. I then called again and talked to a customer service rep who took my new address. Eventually the item was shipped to my old address and had to be return to motorola.

I recently ordered a Moto X 2nd generation from my provider, Republic Wireless. The phone was awesome. However, to make a long story short, I dropped it and the screen slightly cracked in the bottom right corner. This was 100% my fault and I contacted Motorola about it and they told me it voided the warranty and I would have to pay $125 dollars plus tax to replace it: fair enough. They promptly charged my credit card, issued a shipping label via email, and told me to ship it via FeDex. They stated that I would receive the phone in 4 to 5 business days. I complied by shipping the phone the very next day, December the 17th. I checked FeDex the next day and they stated that the phone arrived the morning of the 18th. Sure enough, 5 business days pass and it was December the 24th, Christmas Eve. No phone. I called Motorola and gave them the reference code for my case. They told me that I would need to provide a FeDex tracking number in order for them to track my repair.

I purchased Motorola's Moto G in June 2014. The phone operated without any significant problems for five months. In December, the phone stopped booting into its OS; it would only show a 0% battery icon (note that I had not been given any notification about the battery getting low leading up to that point). I charged the phone and tried a few methods suggested on tech support forums. When that did not work, I called Motorola's tech support hotline, which is where the problem moved from annoyance to outrage.

I have had my phone (Motorola G) in June of this year. I started to have trouble with it in October. And it's still not working right, will not come on and will not take a charge.

I used my phone and it froze on Facebook. I tried to unfreeze it by restarting the phone (turning it off and back on) Nothing. It turned on, showed the white background with the turquoise M (Motorola Logo) and then it would go grey. It would not do anything. It would not charge, go to the home screen nothing. Well I called Motorola 3 times. The first rep hung up on me. The second rep stated that he would email me a label to return the merchandise and that once they received the merchandise they would then ship out a phone for me. Not to mention I have no secondary phone and it’s around the holidays. I asked for his supervisor cause that is just too long and he kept me on hold for 18 minutes and said "unfortunately my supervisor cannot take this call at this time". I told Jose “When a customer asks for a supervisor you go and get a supervisor whether it’s yours or someone else’s.” The customer service department of Motorola is very unprofessional and provides awful customer service. I then spoke to them online and of course same thing. I had to keep repeating myself over and over again and she finally got tired and transferred me to her supervisor whom then proceeded to be rude as well.... I will NEVER buy another phone from MOTOROLA EVER and I will never recommend one. BAD BAD BAD.

My phone's (Moto E) LCD broken from inside. From outside there is no issue. Not even a scratch on the gorilla glass or other part of the phone. When I visited to service center (S.D Communication: Kolkata), they told me I have to pay (3700 approx) for this. But it's not my fault if LCD has been break from inside. It should be free of cost. Because it's under warranty. For verification you can call me at ** . Please please please if you do not want to face such a poor situation like my situation, please never buy any Motorola product.

My brand new Droid Razr Maxx had a horrible mic - no one I spoke to on the phone could hear me clearly, so I contacted Motorola for a repair. The online chat person was extremely helpful, walking me through a few things I could try before sending the phone in, but it eventually was decided that I needed to send it in. I opted to put down a $200+ deposit to have them send me the replacement phone beforehand, as I have no other phone, and the agreement was that they would ship within 6 days. Days and days passed. I could not find any tracking information whenever I logged on to the site. I went back to online chat, and was kept there, being passed from one person to another, only to be told that I would need to call the 800 number. So I did.

I am very disappointed in Motorola Customer Service department. I ordered Moto X Gen 2 on 6th Oct 2014 from flipkart.com. The part was delivered to me on 14th Oct 2014. I have been using it for 3 days. The phone slipped from my hand which caused display broken on 3rd day. I called flipkart & Motorola customer center for the warranty coverage. But they have denied to give replacement and asked to visit their authorized service center as it was physically damaged. I reached their authorized service center to repair it. But they don't have display available with them as it newly arrived. Also they don't know ETA for the same. I have been following the Moto customer service team for 14 days to solve the issue. They asking me to wait, patience.

Motorola electrify M - We have had problems with these phones from day one! We own four. In the last year we have been to 5 different US cellular stores to try to have them fixed or replaced but no help. They shut down on their own, dead android, speaker does not work unless on speaker phone, no memory.. I could go on and on. These are the worst phone made and should be recalled or replaced. So disappointed with them and US cellular. Once our contract is up we will move on.

My phone a Droid Razr Maxx HD stopped working. I went to a Verizon store and they were unable to repair the phone. I then went through the Motorola website and through their phone system for a replacement. They agreed to send me a new phone in an email. When I attempted to take them up on their offer, they told me they've changed their mind and will no longer give me a replacement phone. Changed their mind?! The Moto X sounds pretty good in the email. Too bad I won't be getting one.

I bought a Motorola Moto E from Tescos in June 2014. September I contacted Tescos as part of the screen blacked out. They advised I post to them, they sent jiffy bag and box. 1 week later phone returned - shock damage stated, LCD display damaged. There is no visible damage to phone, screen not broken, not been dropped. I phoned Motorola who advised I send it to their repair center, I did. Letter back saying damaged display, not covered under warranty. I have e-mailed them saying I am concerned this damage can just happen to their phone, especially as it is advertised as having Gorilla Glass Protection. I am very dissatisfied with the quality of the phone as I feel if the display can break so easily then it is not fit for purpose. Still awaiting feedback from Motorola. Speaking with Trading Standards in England.

I placed on order for a Moto360 on 9/16. After more and more bad reviews emerged, I decided to cancel the order the next day. It had not been shipped and wouldn't be for several days as it had an estimated delivery date of 9/24. I had no luck with online support on several occasions. Tried calling in and the reps are unable to cancel orders older than 2 hours. The case was "escalated" several times with no avail. I spoke to a supervisor who confirmed my order was "cancelled" sometime between 9/18-9/19 and then the order managed to continue in the system and updated to "picked" status in the warehouse. She also confirmed that there is a known glitch in their system causing this problem and that the product might actually ship and will be delivered BEFORE the issue is resolved and I receive my refund. I spoke to another rep today 10/3 and she confirmed my previous conversation then called the "warehouse" where they didn't have a status on the order either. She advised me to wait.

Ordered Moto X, being told that I would receive free shipping & return, full amount of money. The wait on phone is always horribly long. And the reps cannot speak English fluently and very hard to understand. I cannot understand anything that he said. Asked to transfer to someone else who can speak English, he totally ignored me. And he clearly does not understand me either. I told him one thing and he understand it another thing. It was really frustrated. And most people in that same department just like him.

I got a Moto E. It worked fine for 2 months. Then it's loudspeaker stopped working. I got the address of the service center in Jamshedpur. I submitted my phone there. They told that they would take 3-4 days and asked to call them so I called them after 4 days. They told that they will have to change the motherboard so then I agreed and asked them to do it fast. They told to again call them after 3 days. I called them as they said. They told that they had ordered it and it would come within 4-5 days. After 5 days I asked them. They talked rudely with me so I took the regional manager's no. and complained him about it. He told that he will talk to the people in the service center and he said that he would call me. I waited for his call and his call never came so I called him. His phone was 24 hrs busy. I was not able to communicate him so I again called the service center. They told that they had ordered the motherboard today (after 12 days) and I would get my mobile by 2-3 days. 4 days have passed and I have not yet received it. Very angry to the service center.

I got Moto G in the month of April this year, it worked fine for 3 months. Since Saturday 9th August, the phone's mic is not working. If somebody call me or if I call someone I can hear them just fine but they cannot hear me at all. I called flipkart and Motorola customer service on Monday and they gave me the address and contact number of the service center in Noida (as I'm residing in Noida). I called the service center on Monday and no one picked up. I tried the landline number - no one picked up, mobile number was switched off.... I went on Friday to the service center - it was closed. I went on Saturday and it was closed and then on Sunday it was closed and today i.e. Monday it is again closed.

Moto X (32 GB) Arrived June 13, 2014. 30 July 2014 - Phone screen burns out in a V shape and another spot in the corner. Call in to Moto Maker - they say 2-3 days and you will have a replacement phone. I am happy. 1 August 2014 Call in for status and Motorola says it will arrive tonight or Saturday. Still happy great news. 4 August 2014 Call in for status - phone will arrive tomorrow. Frustrated. 7 August 2014 Call in for status. "Sorry we have no phones in stock for RW and have no idea when we will be able to ship your phone. Want a refund that will take 4 to 6 weeks to process."

I have been waiting for over 4 days now for a response from Motorola about help for my 88-year-old mother-in-law's MWX416 cell phone which had quit working and was giving her a series of K codes. Twice I tried the chat line and waited nearly 1/2 hour each time, only to be told (after seeing I was #1 in the queue) that no agents were available. Try again. So twice I sent an email request and was told they would get back to me within 24 hours. Still waiting four days later! Cannot find a different Motorola contact email or phone number on Google.

I am very disappointed in Motorola Customer Service department. I filed a replacement order on 7-18-14 for my Moto X phone, due to the charger port no longer being able to hold a charge. It is still under the manufacturer warranty I assume, since I won it from Extra TV in December of 2013. I gave them the IMEI number and they wanted a receipt but I do not have a receipt due to me winning the phone from Extra TV. I even emailed them a copy of the letter that was included with the phone, from Extra TV. Every time I call, they tell me the claim has been escalated to another department and someone will call me back. Yet here it is two weeks later, with no phone and I have yet to have my issue resolved. Not happy with the process at all. Can anyone offer any solutions or suggestions on how to deal with this issue?

I am experiencing some problems from my Moto G which I ordered from flipkart, 6 month back the device. Problem was something like this: problem occurred 2 months after I ordered my Moto G. I was using the device from 2 months, the device was running just fine. I connected the charger at 6:00 and at 9:00 it was charged. I removed the connector and it went black, no sign of life. Next day I ran to the Motorola's service center and they reported a water damage and they demanded 5400 rs. Therefore I told my parents this issue and after an argument I paid them the money.

I had a phone with Motorola and the charging piece came off of the motherboard. I had asked them to fix it. Gave them the phone and when I got my phone back, they fixed other problem but never fixed my phone so I can charge it. When I had told them my phone can't charge because the piece is not on the motherboard and you never fixed it when I sent you the phone in the first place. You need to fix my phone. They told me the first time I gave my phone to them it was free to fix and mail to them. The second time was going to cost me $90. I said if you had fixed the phone's charging piece and had it put back on the motherboard so that I can charge my battery, I wouldn't have to send the phone back for a second time. You should have fixed my phone the first time with the charging part. They said well there's nothing we can do now until you pay $90 then we fix the problem.

I dropped my Droid Maxx phone and broke the screen. I was pleased to learn that Motorola would replace my phone for $199 with a refurbished phone. I called Motorola's repair program, paid the fee, was given an RMA and Incident Number, and was told the phone would ship in 7 days. When I didn't receive the phone after 9 days, I called. Motorola told me that the phone hadn't been shipped. They had no explanation why.

I am going through the same things right now with my Moto G. I too have had to wait 3 weeks now and still no phone. They keep telling me they are out of the part that they need for my phone, then they tell me they will send me a Moto X because I have waited so long, then tell me they are out of stock of both the Moto G & Moto X, then say they will elevate it to the next level. I have chatted with them, talked on the phone with them, over and over again all to no avail. I keep getting the run around. I bought my Moto G when it first came out, and it was great up until the screen started showing a dime sized white spot whenever the background on the phone was black. I am getting nowhere with Motorola at all. I am going to ask them for their legal department, so I can take them to small claims. Maybe that will get their attention. They had my phone for several day prior to them updating their website saying that they had received my phone. However, I gave them the benefit of the doubt. Wasted effort for sure.

I was promised a $50 rebate from Motorola on a Moto X phone I ordered back on 3/28/14. It is almost May now and still no rebate but a big "runaround" with the Motorola company. I am very frustrated and fed up with Motorola and will never do any future business with this company again!!

Motorola Razr Maxx battery expired 2/25/14. Motorola Customer Service was contacted 2/26/14, Customer Service Representative confirmed cost of battery replacement as $49.00 + tax, as quoted on Motorola website. Customer Service Representative stated the RMA number would be emailed within 10-20 minutes, as well as a prepaid shipping label from Fed-Ex. Both emails were received. The Fed-Ex email was an inanimate directive. HOWEVER, the Motorola email had a life of its own...a missive with bad intentions that increased the replacement quote from $49.99 + tax to $109.00 + tax. Attempted to email Motorola Customer Service, but received a permanently failed delivery notice. Telephoned Motorola: First Customer Service Rep followed script, incapable of deviating from script thereby necessitating a follow-up call; Second Customer Service Rep cloned from first.

ETA passed 4 days ago...Moto x still not shipped. Refund request: REFUSED. After 13 minutes, transferred me to some other dept. Had to hang up due to work. Rec'd blanket email next day - no information available. No further word from Motorola. No refund?? No word re ship date?? SERIOUSLY?? "C'est la vie", their attitude. Bye- bye Motorola ~~~ I'm done! (Should I call back and threaten small claims court?)

I live in Brazil and had a short stay in US in December this year. I've ordered a Moto G phone and a power pack on December 5th (Thursday) with two days shipping option, so, I should get the my order delivered by Monday, December 9th. On Friday, December 6th, I got an e-mail informing that my shipping would be late because of storm. Few minutes after I got this e-mail I called Motorola asking to cancel my order. Their answer was that they could not cancel my order because it hasn't been shipped (what doesn't make sense at all to me).

Do not use the service repair or warranty service. They have had my phone for 12 days now. Still not repaired. No answers on the RMA repair form online, no tracking information. If you call all they say is it is in repair and will be a few days. Every time you call excuses and they will tell you why your device is still in repair. They will count days and keep putting it off another 24-48 hours. Yes, sorry but it takes 24 - 48 hours to respond to our requests. So it has only been 10 days and we requested information yesterday so it will be 2 days or SOONER maybe.

I have been involved with technical support on and off for over 10 years now, and worked for a variety of companies. Trying to deal with Motorola has reminded me of everything I was taught to avoid when dealing with customers: asking the same questions twice, no follow up except when I contacted them to complain and IT TOOK THEM A WHOLE MONTH TO TELL ME MY PHONE WAS UNREPAIRABLE! By that time, they were apparently out of Droid Maxxes, and so I'm finally getting a free Moto X, which is not the phone I bought, and which is significantly cheaper.

After waiting a whole month for Moto Maker to be available on Verizon, I was finally able to order my Moto X ($599.99+tax). I received my phone and it was great except for a few defaults. I had to return the phone and get a replacement, or so I thought. I scheduled a standard replacement, where I was instructed to send my phone back and when they receive it, they will send me a PIN to reorder my phone. Well, I never received the shipping label so when I called to get it emailed to me, my return was switched from a standard replacement to an advanced replacement, where you are able to repurchase your phone and when your old phone is received, my Motorola they refund you for the second phone (not what I wanted) so I sent my phone to them and they received it within 12 hours of me sending it to them. So I waited for them to receive my phone to order the new one so I would not be double charged.

Why can't they cancel my order? I have ordered a few hours and status says not shipped yet. The customer services are horrible. During the holidays they expect people to wait for items to arrive and return for refund that will take very long time.

I heard a lot of good things about Moto X, so I decide to order one online. But after I placed my order, it automatically canceled. So I called the number 1-866-282-7387 for a reason and refund because they already charged me $577. 69. No one answered. So I tried another number again, 1-800-734-5870, for customer service. I called them at 11:16 am, they changed two people to talk to me and after all they need to transfer my call to another department because they don't have the information. I patiently waited for a long time, and finally I have to go. 11:16am-11: 47am, I wasted 30 minutes on the phone with them by got nothing done. It is a huge disappointment!!

I bought a phone on Motomaker. The phone was great. I didn't like the plan that I picked for it, so I went into the store to try and get the plan changed. It turns out with the new make it yourself phone, they have to send the phone back to Motorola to change it. It took about 2 hours to figure this out at the store. Then I was told I would have to send it back through Motorola under buyer's remorse program. After about an hour on the phone trying to figure this out, I sent it back and received a message in my e-mail to create my own Moto x again. After all the hassle, I didn't want to continue with buying. The e-mail said the code expired in 13 days and I thought after that, everything would be returned. My bad for thinking that.

The phone has given problem since I have had it. I work outside and sweat. When I sweat the phone goes crazy. The off on switch stops working, can't use the numbers, they start doing what they want to, have to reset the phone which works until I try to use the phone again. I know the phone is not water proof but when you sweat how are you going to use the phone in the summer time? Not a very good phone, want buy another.

I have a Motorola WX416 that the main screen went white after only 7 months of light use. It was never dropped or exposed to moisture, and it was in mint condition with not even a scratch or scuff. I called Motorola to arrange for warranty repair, and I ordered a loaner phone from my provider that I would be charged for if I didn't return it within the trial period. They have had the phone for over 2 weeks and the return tracking number they posted is invalid, so I called them today to see what the problem was. I was informed that they are sending the phone back to me unrepaired because they found it was water damaged. I told them it was not possible unless they did the damage. I got really angry and asked for a supervisor who would not relent or be helpful in any way. My conclusion is that they damage or wet the phones upon receipt, then take photos to prove they received it that way so they can reject the repair under warranty. There seems to be no recourse. I have owned LG and Samsung cell phones in the past with no issues. This was my first Motorola phone and I will never buy anything with the Motorola name on it again.

I purchased a Motorola MOTOACTV GPS Fitness Tracker and Music Player in September 2012, it wasn't long with very limited use that the top left corner of the screen developed lines across the screen. In February 2013, I contact the company where it was purchased from here in South Africa to discover the company had terminated it's South African operation, contacted the UK division to be told that the warranty no longer lies with them as the Fitness Tracker had been sold to me more than 30 days prior and I was to contact Motorola UK directly which I did REF: ** only to be told that the Warranty was held in the USA and that I could only liaise with Motorola South Africa to get the Fitness Tracker repaired.

Is there anybody back there? Does anyone care anymore? I've been trying and trying to get Motorola to honor their warranty for two months now. I've been on the phone with them a half dozen times to no avail. The short version of this tale of woe is I had 2 Motorola ear phones. I gave one to my nephew who was in the hospital, making it easier to answer/call using his cell phone. I was using the 2nd ear phone for myself. It was nonfunctional. So, I went to Best Buy and purchased a Motorola Sliver ear phone. The Sliver didn't work... period. It would drop pairing with my phone constantly... My phone was in my shirt pocket.

Lately, I have been having problems connecting to the internet with my MacBook Pro. First, I called Apple and they were very helpful but after running some tests, they told me that the problem was with my router. There were too many people on the channel my router was on, and it was creating a sort of "gumming up" making our internet very slow. I wasn't sure how to change channels on my own and didn't want to mess anything up so I called Motorola and had a terrible experience.

My husband's phone quit working. I called the Motorola repair center and told the guy what the phone was doing and he said that from what I described, it sounded as if there was a compression crack and that it would be repaired under warranty. And if it was not under warranty, that I would be contacted. So I sent it to them via FedEx. Five days later, I got an email from Motorola saying that they have not received my device. I called them and gave them the tracking number. Five days later, I got an email that they received my device. Periodically, I would go to their website and track my repair and one day, I checked it and it said that it was "being returned unrepaired". I called them up, asked them to please fix it, and gave them my credit card info for $108 to repair the screen. Apparently, it was already in Mexico somewhere so it got sent back to me unrepaired.

Motoactv would not sync music so it required repair. Calling customer service is a nightmare. The staff just seems to read from a script and cannot seem to communicate directly with other departments. Long story, but to keep it brief, I will just give some details. After calling several times and speaking with several level 2 tech people, I was advised to send the Motoactv in, which I did. I was advised that it only required software deleting and reinstalling on Motoactv watch and that would take 24 hours and be returned by FedEx overnight.

The Xoom 2 started with battery problems within a few months of purchase. I initially thought the problem is with the charger and bought new charger. I took it in for repair. The support service was initially good; they collected it from me. However, after collection, their support service has continued to fail. The tablet has now disappeared into a black hole. Initially, the only feedback I got out of Motorola was that it is with the repair technician. Now, no one can give me a clear answer as to the status of the tablet. Every time I phone them, I get told that it was dispatched the day before. Furthermore, no one can tell me where it was dispatched to or even which courier company was used. They can only provide a tracking number once it has been delivered - what is the point of having a tracking number then?

I originally had a Motorola Atrix (with the fingerprint sensor!) and had some hardware issues (froze a lot, etc.). I sent it in for repair twice within a couple months. On the 2nd time, they replaced it with a brand new phone and model #, the Atrix 2 (no fingerprint sensor). Don't let the 2 fool you. This phone is a complete **. It has never worked correctly ... ever. It is so slow my old iPhone 3g does circles around it (it's the phone I use when I have to send this ** in for repair). It also has several hardware issues; it will freeze, screen will flicker, touch screen will be completely unresponsive and usually the only way I can "fix" it is to pop the battery and re-boot.

Plastic ear hook broke on my Bluetooth headset Motorola H680. I talked to a chat person who gave me the Motorola customer service number. They wanted to charge me $1.95, which was fine. I would have ordered 3 of them. I asked the customer service person how much for shipping and she said $10 whether it was one piece or three pieces. I said I would send them a stamped envelope with my name and address on it and they could ship it to me. That way, it would cost $0.45, not $10. They wouldn't do that. Okay, I am the consumer who can decide whether I buy any Motorola products ... and I will never purchase anything from Motorola again.

I purchased my Motoactv 16G Golf Edition on August 31, 2012. I've had so many problems. The battery life is short. You get 4 1/2 to 5 hours if you are lucky while using the GPS function. The claim is that it is water resistant, maybe an eyedropper of water. I use mine for cycling. (I originally bought it for golf.) About 15 miles into a 40-mile ride, it began to rain, not hard, just the typical winter shower in Florida. It rained about 10 minutes. When I arrived home, the on/off and the volume up buttons no longer work. So much for water-resistant.

My Droid Bionic stopped working after the ICS update. I went to Verizon and they tried to reset it but it wouldn't work. They told me they wouldn't warranty exchange it because of the small crack I had in the screen. They had me call support, who patched me through to Motorola repair. I explained the problem and the Motorola rep told me he would note that the screen was cracked on my repair order and said that when I send it in, include a note stating the device was working prior to the ICS update. I paid for shipping and sent it off McAllen, Texas with the RMA number being **. They received it and sent it right back unrepaired. I called Motorola and spoke to Melody **. They wanted to charge $110 to fix the screen before they would even look at why their software update messed up my phone. Apparently, they don't get the fact that they messed up my phone with the software update. I don't appreciate them trying to exploit my finances. Customer service is horrible. They offered me no solution.

I purchased a Droid RAZR Maxx on 6/1/2012. By 7/1/2012, the phone completely stopped working and wouldn't turn on or charge. I contacted Verizon, who informed me that they would send me a refurbished phone. Great, I go from a brand new phone to now owning someone else's headache! I decided to go through Motorola directly and began sending the phone back on 7/22/2012. This was a huge mistake as today is 8/17/2012 and I still do not have my phone. They returned the "repaired" phone to me on 8/6/2012. Unfortunately, the phone they sent back to me heated up to 110 degrees when charged and would then randomly shut off. Great quality control Motorola. You would think they'd test the phone before sending it back to the customer.

My wife bought a Motorola Electrify smartphone from US Cellular about 8 months ago and it has given her nothing but frustration. The phone locks up about every 2 to 3 weeks. I have to remove the battery and reinstall it to get it operative again. Motorola replaced it and the same problems occurred. The tech support did a factory reset with me. It only lasted 4 to 5 weeks before it started acting up again. We had to have another factory reset done this week. We have had Motorola phones for years and had great service from them. This so-called "smart" phone seems to be an oxymoron based on its performance. I guess we will have to be out more money to buy a competitor's brand so that she can indeed have a reliable smartphone. We're very disappointed that Motorola and US Cellular haven't felt the need to rectify the situation.

In August 2011, I purchased a Motorola Xoom tablet with WiFi. After two or three months, the battery refused to charge. I contacted the repair department, and they sent me a replacement charger unit. This unit lasted two months, and then, the battery refused to charge. I again contacted the repair department, and again, they sent me a replacement charger. The charger lasted three weeks, and it also failed. I again contacted the repair department, and they requested that I send the unit itself in for repair, which I did.

I purchased the Motorola flipout mobile but I have had nothing but trouble with the phone! The phone now is the same second model and the problems have gotten worse. Every text I send, repeats itself and I'm unable to answer the phone when it rings, when I do manage to answer it cuts off the call. The phone has very dangerously got hot so much where it burnt my hand! I've missed very important calls due to this awful phone and I'm disabled and unable to call for help. The phone was brought from the Orange shop in Stevenage, Hertfordshire last year and the problems get worse! I cannot download music or photos even though my memory card is only half full. This phone (Motorola flipout) is no longer in the Orange shop to purchase so it is obvious that the model is faulty! I want the full refund of 160.00 pounds that I paid for the phone before I seek a solicitor.

Pension check held for 12 years with no interest: Motorola Solutions issued me a check for my pension on 5/17/2000 and had my money for 12 years (I assume in an interest generating fund). They said I changed address and the check was returned to them vial mail. That is strange because all my other mails found me. The amount of the check, that included a 20% IRS deduction, was $3450.23. Is that enough to interest a lawyer? My pension total must have been $4306.25, which they say was short of the $5000 minimum and they wanted to settle the account.

I bought a Motorola Xoom tablet from Target last December and 3 weeks after it stopped working properly (hang-up, restart, and all other weird stuff). I went to Target to return the product, but was denied, because I missed the 30 day window by a day, and was referred to Motorola’s customer service instead. I contacted the Motorola online service, and returned the product for repair. After getting the product back, it worked for few days, and then symptoms started to come back.

I bought a Motorola Xoom family edition for my son for Christmas (through Best Buy online). He played with it one day then the next day it would not turn on. We called Motorola and explained what happen. They tried to troubleshoot it over the phone but nothing worked. The customer service person told us to mail it in to be serviced. They usually will send you a FedEx box to return it in, but since we are military stationed in Germany, we had to mail it back. We sent it on Dec 27, 2011 priority mail with insurance and delivery conformation. We found that it was received at the address that they told us to send it to on Jan 6, 2012. We called on Jan 15th to check the status and we were told they did not have it and that the customer service rep. gave us the wrong address to return it to. The address was a Motorola business but not a repair shop.

Purchased a Motorola Droid 3 on July 11th 2011 and worked fine up until October 7th when I had to send it into Verizon due to nonfunctional keys on the physical keyboard. Ever since then, I have been through four replacements (five counting the original device) due to reception issues, battery life issues and a broken headphone jack. This is absolutely unacceptable to purchase a mobile phone, have it work for little over a month and a half, replace it five times and refused another product. Obviously the product itself is defective but Verizon and Motorola both tell me "these are not known issues".

I purchased a pair of Motorola M355 GMRS radios and they included headsets. It was a package deal. I got home and charged them and tried them out. The headsets fit loosely in the hole and would not work on voice activation. I called Motorola customer care and was told that the M-series had a problem. Basically they told me either to tape the headset in the hole (brand new radios with tape all over them) or return the and buy L-series radios. Problem is the L-series are hard to find; secondly Motorola should be ashamed to sell defective products and not make it right with their customers. I have tried three sets and none work properly. This product should be earmarked as a bad product.

I purchased my Droid through Verizon in June. Since then, I am on my 7th replacement phone. Last month I went yet back to Verizon with $600.00 to outright buy a different model phone, as I could not take it anymore. Verizon only offered to add a line so I could get a new phone. The retailer asked why. I explained calmly what had been going on: missed court dates, doctor’s appointments, huge phone bills due to the phone not ending and dialing people, the gas it took to keep driving 40 miles to my nearest head Verizon store, the time it took from my children as I am a single mother of three, and the time it has taken from my school and school work due to software errors. I even lost a job due to the phone leaving messages at the wrong number.

I bought a Motorola Zoom wifi tablet 3 weeks ago. The charger worked for 2 of them, and is now not working. At least I hope that is true and not the tablet.

I am Midhun from Tamilnadu. I have a Motorola milestone XT720 mobile. I got this mobile four months ago in Chennai.

Last year, I purchased a Boost Mobile Motorola i856 phone. I was really excited because it was supposed to do all this great stuff that I really wanted. I really wanted it so I could check my email, and take pictures and video of my child. I ended up getting more than I bargained for. At first, the phone would freeze up for a couple of minutes at a time when I should try to go into my menu option. Then, whenever I tried to set me alarm clock, I would have to try different ways of going into the program, because I never know which way is actually going to work, and which way isn't. Now, my phone does not even register that there is a camera. It also not only doesn't hold any kind of charge, but also has a very hard time charging. I have to put the charger in and angle the phone just to show that it is charging. It's getting to the point now that if it charges all night, and I unplug it in the morning, I only have 2 charge bars out of 3. When I go to look at the phone, even just to glance at the time, it suddenly goes down to only 1 charge bar.

In December 2009, I received a Motorola Crush cell phone from my cell phone provider. Within 30 days, it was doing weird things like application jumping, screen going blank, locking up etc. I called the cell phone provider and went to a cell shop and received another phone.

I purchased a new Motorola Droid thinking this is the answer to the iPhone. No one could set up my G-mail/E-mail to where I could send. I could receive some mail but could not send any. I then had problems with opening some applications. I took the Droid back to Verizon and they gave me another Droid (the one I have now). I began having problems with opening applications and I still cannot receive or send G-mail/E-mail.

I visited T-Mobile two months ago to replace a G1 that I had used for two years. They encouraged me to purchase the Motorola Cliq. They sold me an insurance without even mentioning the fact that there is a deductible in addition to a $5.99/month charge on my bill. The phone was $400 on my cell phone plan.

I purchase an I856 from Boost Mobile on 11/24/2009 and I am receiving a white screen and my phone is not working. I called Boost Mobile and they said I have to contact Motorola. I did explain that the phone has not been drop/wet and this must be a problem with the phone. They offer to fix it for $110.00. Then Boost Mobile said to purchase another phone.

I am an entrepreneur/CEO of a business ad have previously been the in the top management positions in a few global corporations. I have been using cell phones (Motorola, Nokia, Blackberry) since 1996 and have been known to be an extremely sharp individual with a great memory. It has been over 2 years that I have been sensing gradual loss in my memory function together with increasing headaches/irritability when I use cell phones. I believe it has to do with all the radiation risks from cellphones that we as consumers have been kept in dark. I would like to file a class action suit against the major cell phone manufacturers whose phones I have been using so far.

My father had purchased Motorola L-6 Model three years back and unfortunately on the last Diwali, its battery stopped working sufficiently and also its charger had stopped working. I don't have the charger now but have the original battery which I would like to change but this is an agony, that there is no service center at Bhopal. The one in M.P.Nagar has also shifted. I met one of receptionist's at M.P.Nagar service center opposite to Books N Books store and she informed me that she will get that battery changed with the new one free of cost and told me to wait for a week's time.

I purchased a brand new Motorola Cliq as an upgrade to my account after becoming a premier customer with T-Mobile after 3 years of loyal service. I was told I would receive a $150.00 plus discount for the purchase of the phone through T-Mobile. I went to T-Mobile, was charged $150 and an additional $140 on top of being bound into a new 2-year contract. I have also been paying for insurance through T-Mobile for protection for my phone. When attempting to get my phone repaired, T-Mobile rushed me to their insurance department who was quick to inform me that it would be $130 to get my phone repaired; Motorola only wanted $70 when it should have been repaired for free due to the manufacturer’s defect. The phone was returned to me and I ended up paying for shipping twice. I had to pay $70 for a repair that should have been carried under a warranty for the defective glass that was in the phone.

In May 2009, I bought into the rave about the Motorola i9 and how it was so great. So I spent $300 on this phone only to have it go crazy in July. I contacted Boost Mobile and was told to contact Motorola. So that is what I did. I was told to send in the phone for repairs, so I did. 10 days later, I was sent my phone back with damage done to the bottom of the phone. While I was on the phone with Motorola, it went crazy again; so yes, I had to send the phone back in and be without it for another 10 days. A replacement phone was sent to me in July. And guess what? You got it; the replacement phone has now done the same thing but worse than before.

I bought a Motorola Phone V9 3G. After a month, the phone was not charging anymore. I called the manufacturer of the phone, Motorola, and gave them the serial no# and they informed us that the phone was not purchased in United States. It's showing in their system that the phone was purchased in Singapore and I also brought the phone to my carrier, T-Mobile, and they informed me that the phone was refurbished. We bought a new battery and charger and it is still not working.

I purchased a Moto EM330 cell phone (flip phone) made by Motorola from Radio Shack on 05/22/09. The phone is made in China. I had it for 3 months and while eating out, I pulled it from my purse to make a call and the right hinge broke on the phone. It was not dropped, not sat on nor damaged by me in any way. When I tried to open the back to remove the sim card, the release button completely broke off as well, no force needed there. I took it back to Radio Shack and had to deal with a smart, epic, young kid, who laughed at me and accused me of damaging the phone. Nothing he can do for me he said, "Warranty voided because of physical damage." He suggested I call AT&T, which I did.