Motorola Reviews

I am filing this complaint to document Motorola Mobility’s refusal to honor a valid warranty and to warn other consumers about the poor quality of both their products and their customer support. I purchased a brand‑new Motorola Moto G Power 5G 2025 (Model XT2515‑1) on November 23, 2025. About a week later, the phone slipped from a height of roughly two feet and developed a small screen crack. The crack was minor and did not affect the phone’s performance in any way. The device continued to function normally for the next two months.

Zero stars due to their "Glance" app. It is MDLWARE AND IT DOESNT DISABLE. SAYS IG DOES BUT RESTARTS ITSELF AND DOMINATES HOME SCREEN LOCK SCREEN. It's malware. *****" WARNING ⚠️ INTRUSIVE MALWARE ⚠️ Glance malware UNACCEPTABLE!!!! **** DO NOT BUY MOTOROLA

Horrible product! On the tail end of paying for this abomination of a phone! Screen got black dot and vertical green line just after a year of owning (just out of warranty). Since then the whole screen went black and I have been able to take and make calls with the screen when folded (inner is dead black). I will NEVER buy a Motorola again...stick to the cheapest plan and phone as these are synonymous with disposable lighters at this point. Disgusted as I really liked it and had a waste/belt carrier for when folded. Never abused, always kept clean and it died right out of warranty.

Absolutely the crappiest phone I've ever owned. A real POS. DON'T BUY ONE. Tell your friends not to buy one. They should be thoroughly ashamed to put this crap out into the market. Worst phones ever taken to market.

So I purchased a Motorola Razr 2025 brand new. Only had it 3 days. It started doing what it wanted to do flipping from screen to screen on its own. Called them. Had to send it back. Now they saying if they can’t fix my phone they will send me a refurbished phone but I’m paying for a new phone. This is some BS. I will never deal with Motorola again.

Absolute trash! Do not buy at all costs! The lag is horrible. I've only had this crap phone for two months and it barely works. I should've just gone without a phone for another couple weeks and bought a decent phone like a Samsung. As soon as I can, I'm replacing this garage phone.

Motorola absolutely does not honor their warranty. They will make numerous excuses as to why they shouldn’t. Don't buy ever. They are completely rude and don't honor any portion of the contract. They place you on hold forever.

Motorola knows that the RAZR phones demagnetize after 1 year and they refuse to do anything about it after you take it to an authorized service center and they put on a new screen protector. The very day my screen protector was fixed it demagnetized that night. The store replaced if for me 2 more times and that was it! I will not pay for insurance on something that should be covered by the manufacturer BECAUSE they KNOW this happens often! The Razr 2024 is a good phone EXCEPT for that. Now I will have to buy another phone when I'm not even done paying for this one yet!

If I could give zero stars, I absolutely would!!! DON'T BUY A MOTOROLA PHONE!!! Moto power 5g, UGH!!! I WANT TO THROW IT OUT THE WINDOW!! Closes every tab when having to go to email to retrieve sent info and you end up having to sign BACK IN TO THE PAGE YOU WERE ALREADY ON!!! HATE THIS PHONE!!! No, LOATHE this phone!!! Closes out of all tabs all of a sudden. Just a HORRIBLE experience with a phone!

Motorola is the worst company to buy a phone. The phone was under moto care. It had a minor scratch. They said they will charge me 100 dollars to repair my phone which had battery heating up. Phone switched on and off and keeps hanging up.

I was forced to return my original Motorola phone because the screen failed. Although the warranty on that device had expired, Motorola sent me a replacement. That replacement developed a green line across the display — another clear defect. When I contacted Motorola support, I was told that replacement devices do not come with a new warranty. When I asked why, the agent’s response was simply, “that’s just the way it is,” and then they disconnected the call. This shows both a refusal to stand behind their products and complete disregard for customers.

The Moto G phone is a crap phone. After 2 days heating up. Started to act as if it was years old. All my apps got mixed up. Do not buy this phone returning after a week. Never been so disappointed. Would not recommend.

I purchased a Moto G in 2023. Recently Motorola made some type of update and the entire format changed and the ability to answer the phone when a call comes in is now gone. I called the service provider where I received this info and was advised that Motorola was responsible for the loss of use through the update. No more Motorola for me, I bought a new phone based on these and other reviews.

I recently got this Moto G Stylus (2023) and it is the worst phone I have ever gotten. It crashes every app you open. I literally mean every app. I can't take pictures anymore because it just won't keep the camera app open. Everything is incredibly slow, and I can barely use this phone. Every time I start typing, the keyboard will just disappear mid text. I can barely reply to messages, or look anything up. Even while typing this review the keyboard disappeared. Multiple times, and it just won't come back until 20-30 seconds after it disappears. The specs are just horrible and the price is just way too high.

Hey, this is for anyone who would dare purchase from this company, their devices are not worth your hard earned money, and I know because they are the only thing I can afford. I kid you not, I would buy a Google pixel over this sub par slop of a "Device". I've been stuck with these for 7 years, and each model is worse than the last. Not to mention customer service is like the stereotype crap you see on TV, it sucks bad. In fact it's nothing short of crazy this company still stands in 2025, it should have gone down with BlackBerry and Nokia, this stuff is ABSOLUTELY HORRIBLE. And if you're looking for reliability and DURABILITY (they love advertising this, but they don't sell anything durable) buy a Pixel, a Samsung, anything else, they might cost more but in the long run, they're infinitely times better.

I got the Moto G from Straight Talk on a sale. Always had Samsungs before. Today I cleared my apps on the Moto and a message came on it saying how many gigabytes I saved by doing that. Like I did something really special. So then I wanted to Google something but the message the phone put on my screen saying, "Atta boy, save those gigabytes," was still there covering the typing area. I tried to discard it doing things I've done before but that message stayed there. So I shut it off for a while and then powered it up again. Same message still there. So I grabbed each end with my hands and bent that ** in half across my knee. Then I went out to my driveway and threw it hard on the concrete 4 times. I won't purchase another phone from that company. And it felt good.

Horrible customer service and warranty claims. Filed claim April 2025 called for updated Fedex form. Told phone was not out of warranty. Did not honor original claim. Customer service is overseas Philippines. On hold for over 30 minutes transferred 2 times. Stay away from this horrible company with horrible warranty. They are not customer centric. Stay away.

I submitted my Moto G for repair due to technical malfunctions, with no pre-existing physical damage. The device should be covered under warranty. According to the warranty policy, physical damage voids coverage. Upon arrival at the repair center, they reported physical damage and are requesting a payment exceeding $238 for a phone that was undamaged before shipment. Are there any noticeable damages on this device? Save your money. Do not purchase this phone.

Zero help with customer service. They are friendly but absolutely no help at all. The phone itself is fragile. Aside from that, it works well. The phone has a decent camera and compatible with most apps.

I've recently switched to the Motorola Edge 2024, and I’ve got to say—I'm genuinely impressed. For a device in this price range, it delivers way above expectations. Right now, I’m testing Smart Connect and writing this from my laptop, but the input is happening seamlessly through my phone. The integration is smoother than I anticipated, and it's honestly kind of fun. The phone itself feels great in the hand—solid, premium, and thoughtfully designed. The camera performance has been a highlight too; the AI-enhanced photos come out vibrant and crisp, much better than I expected from a midrange device. I'm using this as both my personal and work phone, and it hasn’t skipped a beat. Out of all the phones I’ve tested over the years, this one genuinely stands out.

I sent it off for repair. Their repair tracker says they are shipping me a repaired or replacement device. They are not. They are sending me my old broken one. I have screenshots of it saying a repaired or replacement device was shipped to me. The people are rude when you call and I was refused a supervisor when I asked for one. We used their devices for our small business. We will be looking into legal action for their obvious lying and switching over to Apple devices and telling everyone we know not to use Motorola

This Moto G stylus that I have is the fifth Moto phone that I've owned. I continue to buy them in hopes they will get better. Unfortunately they do not. They are very bad. Their memory is bad. Their updates are bad and I will not waste my money on another Motorola phone and no I do not have my receipt where I bought it. But I bought it at Walmart and your phone actually sucks. All the phones I've bought for Motorola are bad, they're just bad

Have been a Motorola phone user for the last 10 years and 6 months ago I purchased a Motorola stylus, I have learned in those 6 months that the stylus is the worst purchase ever and I truly regret it, so much so that I am thinking about going back to Samsung. I have to turn it off and reset it at least four times a day and no it is not out of storage and no it has not been dropped and yes it has been well taken care of by me but it has not reciprocated that action. It shuts down, I have to push several times lightly on links for them to pull up, videos stop in the middle of playing and it has nothing to do with my carrier because I've been with the same carrier for 18 years and never had this problem before. I could go on about this phone but it is too much to write and I'm not a happy camper. Motorola do better or I will be going back to Samsung.

This phone is a piece of junk. It is awkward to use, very generic, it doesn't stay charged as promised. This is a $79 phone with a $350 price tag. Absolute junk. To make matters worse I cannot get a refund. Do not waste your money!!!

Started to use my Moto Care Warranty and found out it was a scam. First I purchased the phone in 2023 and was told I would receive a pair of Bose earbuds for purchasing the phone early. The earbuds never came. Then I went to use the Warranty after screen separation, (2 years later and $175.00 dollars for warranty later). This is what I was told. Instead of take the phone to local repair place, here is the process. Download phone to cloud. Wipe phone to factory settings, Mail phone to Motorola, wait 2 to 10 days for phone to come back, download cloud stored phone info back to phone, Then pray everything works again. Also pay $110.00 for them to repair it on top of the warranty that you paid for. Purchased Motorola phones for 30 plus years, (Never Again now). Local phone repair shop wants $199.00 and 1 hour to repair. Huh, which is the better deal? No Brainer. Oh, Local shop does not want to take phone back to factory settings either.

They don't stand by the product. They want more money to fix their products that's not even a month old. I have bought 2 phones and they want more money to send back the new ones when I can go buy a phone that's not with them that will work or the maker will stand by the products.

Good luck getting your package in a reasonable time, unless you have time to sit around all day like a dog outside awaiting your mail. I had a whole run around with UPS and Motorola and for whatever reason neither one can do anything about the package restrictions that Motorola puts on your packages. I was told by Moto that UPS will make 3 attempts and then my package will be sent back to Motorola. When I asked her why they have that specific restriction, which doesn't allow you to pre-sign or change the delivery location to a UPS store location for pick up, the lady hung up on me.

I purchased a Motorola Razr 2024 on Nov. 29th, 2024. On Feb 22nd, my screen at the fold started going out. Motorola gave me 2 options. Mail my phone in for repair, leaving me without a phone for 5-10 business days, or getting a one time expedited "like new" phone sent to me, and I would mail in my broken phone. Well they want a $29.99 expediting fee, PLUS a $363.00 deposit, totaling $418 after taxes. Instead of sending me a new phone, making this right, they want to charge me for THEM selling crappy products. I had my phone less than 3 months before my screen started going out. I will never purchase anything Motorola again. Motorola should do what's right and take care of their consumers.

I deeply regret buying a Motorola RAZR+ 2024 which after only 2 weeks has touchscreen glitches. Then I bought a terrible phone case for $40 and wasted an hour on the PHONE trying to return it. Terrible experience. I should have got a S25.

Motorola phones have done nothing but give me headache and hours wasted trying to look up on how to fix issues. I have bought 2 Motorola phones (AND GUARANTEED To always have a horrible experience). NEVER EVER HAD I has any issues with other phones and I have owned many phones from different manufacturers (from High end Sony to Samsung and other major brands). NEVER had I ever had any issues with any others but Motorola. DON'T EVER BUY.