Motorola Reviews

Have been a Motorola phone user for the last 10 years and 6 months ago I purchased a Motorola stylus, I have learned in those 6 months that the stylus is the worst purchase ever and I truly regret it, so much so that I am thinking about going back to Samsung. I have to turn it off and reset it at least four times a day and no it is not out of storage and no it has not been dropped and yes it has been well taken care of by me but it has not reciprocated that action. It shuts down, I have to push several times lightly on links for them to pull up, videos stop in the middle of playing and it has nothing to do with my carrier because I've been with the same carrier for 18 years and never had this problem before. I could go on about this phone but it is too much to write and I'm not a happy camper. Motorola do better or I will be going back to Samsung.

This phone is a piece of junk. It is awkward to use, very generic, it doesn't stay charged as promised. This is a $79 phone with a $350 price tag. Absolute junk. To make matters worse I cannot get a refund. Do not waste your money!!!

Started to use my Moto Care Warranty and found out it was a scam. First I purchased the phone in 2023 and was told I would receive a pair of Bose earbuds for purchasing the phone early. The earbuds never came. Then I went to use the Warranty after screen separation, (2 years later and $175.00 dollars for warranty later). This is what I was told. Instead of take the phone to local repair place, here is the process. Download phone to cloud. Wipe phone to factory settings, Mail phone to Motorola, wait 2 to 10 days for phone to come back, download cloud stored phone info back to phone, Then pray everything works again. Also pay $110.00 for them to repair it on top of the warranty that you paid for. Purchased Motorola phones for 30 plus years, (Never Again now). Local phone repair shop wants $199.00 and 1 hour to repair. Huh, which is the better deal? No Brainer. Oh, Local shop does not want to take phone back to factory settings either.

They don't stand by the product. They want more money to fix their products that's not even a month old. I have bought 2 phones and they want more money to send back the new ones when I can go buy a phone that's not with them that will work or the maker will stand by the products.

Good luck getting your package in a reasonable time, unless you have time to sit around all day like a dog outside awaiting your mail. I had a whole run around with UPS and Motorola and for whatever reason neither one can do anything about the package restrictions that Motorola puts on your packages. I was told by Moto that UPS will make 3 attempts and then my package will be sent back to Motorola. When I asked her why they have that specific restriction, which doesn't allow you to pre-sign or change the delivery location to a UPS store location for pick up, the lady hung up on me.

I purchased a Motorola Razr 2024 on Nov. 29th, 2024. On Feb 22nd, my screen at the fold started going out. Motorola gave me 2 options. Mail my phone in for repair, leaving me without a phone for 5-10 business days, or getting a one time expedited "like new" phone sent to me, and I would mail in my broken phone. Well they want a $29.99 expediting fee, PLUS a $363.00 deposit, totaling $418 after taxes. Instead of sending me a new phone, making this right, they want to charge me for THEM selling crappy products. I had my phone less than 3 months before my screen started going out. I will never purchase anything Motorola again. Motorola should do what's right and take care of their consumers.

I deeply regret buying a Motorola RAZR+ 2024 which after only 2 weeks has touchscreen glitches. Then I bought a terrible phone case for $40 and wasted an hour on the PHONE trying to return it. Terrible experience. I should have got a S25.

Motorola phones have done nothing but give me headache and hours wasted trying to look up on how to fix issues. I have bought 2 Motorola phones (AND GUARANTEED To always have a horrible experience). NEVER EVER HAD I has any issues with other phones and I have owned many phones from different manufacturers (from High end Sony to Samsung and other major brands). NEVER had I ever had any issues with any others but Motorola. DON'T EVER BUY.

I purchased a Motorola Razr+ 2004 in October of this year. I was told by the salesman AS WELL as it was on the phone itself when I activated it that if I put a screen protector on it, it would void the warranty. I did as I was told thinking just in case something happens I would like to be able to get it fixed. A speck of dirt got stuck between the hinges where the phone folds and the screen broke. I sent it off to get fixed and was told the warranty doesn’t cover damage…😒 I was also told it would be around a $900 fix. I don’t have that kind of money lying around. I am so extremely disappointed in wasting my money on a phone I can no longer use. 😢 DO NOT PURCHASE THIS PHONE!!

I had a one 5g ace. With a Canada and US plan I couldn't make or receive voice calls in the US. I phoned Motorola with another phone and they said they wouldn't do anything. I took it to three repair places and nobody could help.

Bought a Moto g stylus less than 3 weeks ago and now it's glitching up. Settings are automatically changing. Reboot does nothing. Safe mode does nothing. Customer service couldn't help over the phone and said I'd have to send it in to them and pay for it to be repaired. Definitely don't buy Motorola.

Well where to start. How bout only having their device for 3 months and the screens don't work, the screens start flashing and the phone does what it wants to. Wouldn't recommend cricket either or paying the insurance on them when they only cover screens and not the phone when their junk goes bad. You have to send them out. Wait on it to come back meaning no phone unless willing to spend a couple extra hundred to get a better phone than Moto junk. Out of 6 of my family members got Moto garbage to only have 1 still working somewhat at that. Would t recommend even looking at a Moto rather alone putting a shaving of a penny on one.

Buy two tin cans and a string..better quality. Service never works, phone always freezes, volume dies, would not receive or accept calls, the only thing professional about this experience was the speed of monthly bills.

This is by far the Best Phone I have ever had paired with Straight Talk. People, a cellphone is not going to run perfect 100% of the time. You do not expect a PC to so why would you expect a phone to. The screen is almost 2k and looks completely real. This has 16g RAM and 128g storage and runs on the Verizon 5g Ultra tower so playing PS5 games on my phone runs smooth and silk. I had a Moto Z2 Play that I dropped before and had the Instashare projector that snapped on and loved this. I am going to purchase a Z3 phone to use with the projector anyways. This is an AWESOME PHONE and has a leather backing to prevent overheating. Straight Talk is giving these away for free so go get one.

Whitney who claimed to be an executive customer service representative just stopped answering my emails with my situation! I sent my phone out to get fixed! The second I took it out of the box and flipped it open you heard a weird noise by the hinge area! Yup you guessed it. They broke my hinge and didn’t even fix it. Just boxed it up and sent it to me. Now I have to send the phone back to get fixed again! This will be a total of 3-4 weeks without my phone! Some people need their phone for work!

Bought the Razr 23+ when it came out. Was a decent phone till 3 months later when the screen decided to just go out. I thought, "Well that's no big deal. I'm still under warranty." Well was I wrong or what, they did not want to help me. When they did they sent me an email saying, basically it's a print out to send the phone in. Ended up being nothing and they wouldn't help further. So I'm kind of just stuck eating 800$ + tax. If I could do 0 stars I would.

Original: Purchased Motorola Android on the 23rd of Jan, expedited next day delivery around noon. Delayed 2 days in note then delayed to next day. As of 28th of Jan still waiting for shipment! UPS MOTOROLA 👎👎👎👎.

I bought a Motorola Razr 2023 directly from Motorola in September 2025 and it has a problem with dropped calls. After speaking with Motorola Consumer affairs, I was advised of the following options: return the phone and they will repair it and return it to me in approximately several weeks or they will send me a slightly used phone after I put up a $ 400 deposit as security for Motorola that I return the broken phone. I advised them that this is no way to treat a customer of many years but they did not change their offer. I ultimately, declined their ridiculous offer and bought a new phone elsewhere. SHAME ON THEM!

I should have looked at the complaints before purchasing one of these. First off there is not a single Motorola phone that is recognized by Siemens (my hearing aid manuf). And even though I was told that the Moto G POWER 5g was the first phone to have Bluetooth 5.0 it was not compliant with my hearing aid's Bluetooth 5.0. It has been sent to the factory already and their record keeping and documentation doesn't show this or any previous call for help. Now I am not allowed to talk to a tier two tech. because I refuse to do a factory reset on the phone. This has never before in previous attempts resolved anything and takes me a week or more to recover everything that is wiped. At least ** has an app to copy EVERYThInG from another device. Motorola requires that you use Google for transfers which is another failed second-rate company. Their support people don't even know their own products features and settings.

I'm still waiting on a refund that Motorola has promised me four separate times for a product return they received in November. They can clearly see that they owe me the money every time I call. They say it will be issued within X days/hours, and it isn't. I'll never buy a Motorola product again after this experience.

Before you buy a Motorola phone, please read the reviews! I call Customer Service 800-734-5870. This is also the listed number for Corp and for Complaints. No button to push for either of these things. Pushed buttons when prompted and was given 833-468-1468 to call. Problem? Verizon said it's a non-working number! Recent calls on my phone.... I have some numbers that are from October and November as well as December. The one I really need had calls from Nov. & Dec. It only showed one call from December and two from today. I was told I would have to call Verizon to get my call log. I doubt if I can just "call" them. There's probably a lot more involved. This is the first and last Motorola phone that I will ever buy. Between non working numbers, lack of knowledge and Customer Service skills, I'm done. Beware.

Customer Service is horrible. They wanted me to ship them my phone to repair the screen on the razor flip that is lifting off the phone. Basically, be without a phone for 10 + business days. They had no alternatives and would not replace the phone even though it is only 3 months old. Do not buy this phone. I love the phone, but I do not like that the screen do not last very long. This has been a known defect since the first model. DO NOT BUY. They will not work with you or replace your phone. They charged me to ship the phone back and a $200 deposit to fix the phone even though it was under warranty. I am out $900 dollars for a phone I used for 3 1/2 months.

I ordered a phone from Motorola the morning of 12/23/2024 with expedited shipping, to be delivered on 12/24/2024. I got an update on the 24th from UPS saying they had not received the package from Motorola yet and delivery would be delayed. Motorola says it shipped on the 23rd. Today is the 25th and UPS still doesn't have my phone, Motorola cannot tell me where it is. My problem is that the delivery requires a signature and though I was home on the 24th I will be away for a while over the holidays and will not be able to sign for the delivery. I did attempt to pre-sign electronically on the UPS website but I was unable to and am having issues with UPS being unable to help with that for some reason. So unless I am home on the random day the package might show up so I can sign for it, delivery will fail. And once it fails enough times the phone will be sent back to Motorola, at which time I will be requiring a full refund.

I've always had Samsung smart phones. No issues. The first time I get a Motorola phone and it's nothing BUT issues. I had to use a different phone just to do this. Absolute garbage. Never again will I buy Motorola.

I’m extremely dissatisfied with my experience ordering through Motorola’s website and dealing with UPS. I placed an order on December 5th and paid for UPS Next Day Air because I urgently needed the phone before traveling. However, UPS didn’t attempt delivery until December 9th, four days after the purchase. When I realized I wouldn’t be home for the delivery, I tried to change the delivery method or address through UPS, only to discover that Motorola had blocked this option on their end. When the package was eventually marked as delivered on December 11th, it was signed for by someone named "LEON" — a stranger who does not live in my building. No one knows this person, and it’s clear the package was either delivered to the wrong person or stolen.

Most unprofessional customer service I’ve ever experienced. Had to chat with a bot which gives no useful information to my problem, gave my email to speak to a real person, told the real person my problem and my order number. Was left on delivered for multiple minutes, I had to leave my phone for three minutes as they had just done. They sent a ton of messages that said they couldn’t find my order and shut the conversation as I was “away for too long” as if they didn’t do the exact same thing. I gave y’all the order number Motorola gave to me AND my email. There is NO reason there should be an issue finding my order on a phone that costs 1000$. I will never recommend this support service.

I have purchased three Motorola phones in the course of 4 months. None are working now. The first was a Moto G Pure that quit within two months of service, the next was a Moto G Stylus that was sent in for repair after only one month of service, was then lost in the mail when they sent it to the wrong address, then they replaced it with a four year old Motorola G Pure that was out of warranty before I even got it. I've been trying to get it fixed but no one in the warranty department will admit to making a mistake, they apparently do not have supervision on the weekend because when I ask to speak to one they tell me one will be available on Monday, so they can run amuck all weekend with no supervision? Really!

I have the Motorola Moto G7 Power (2021). I purchased the phone from Verizon for $248.00. I prefer the Pre-Paid system of Moth to Month versus being tied to a cellular service provider for 2 years so I can "rent" the latest phone. That being said it is better than any other phone I have Purchased. Three years on and it is still performing very well. I have had no issues with it considering my accident prone lifestyle.

Fantastic service! Diagnosed Moto G Power G5 (2023) phone problem on the Motorola website. Completed the warranty repair information online. Received a no-charge FedEx return code via email the same day. Shipped the phone the same day (10/10/24). Easily tracked the repair progress online. Received the repaired phone back on 10/16/24. Very fast turn-around of 6 days which included a weekend!

They had my phone for 3.5 weeks only to tell me it was damaged and I would have to pay to fix. I told you what happened before I sent it in. They said it was under warranty then it wasn't. Every response I received was in broken English. Seriously don't ever buy one of their phones.

I bought this phone in June and it already has a broken charge port? I tried to plug it in to charge it up and it does not charge!!! I sent it in to be repaired this past Tuesday. I got an email yesterday saying it had been received. At first, I tried to get an update by going on the website but got some cockamamy message that my RMA number is not in the system. How is this possible when they received the phone and are now, SUPPOSEDLY working on it? I decided to call since this didn't work and I was transferred 3 TIMES AND THEN PUT ON HOLD AND THEN THE CALL WAS DISCONNECTED!!! They sent me an email with some kind of a summary shortly after I was disconnected that came from a one-way email address (can't reply to it). What good is this supposed to do me? Customer service SUCKS for sure!!!!

I bought a T600 H2O walkie-talkie set and it came with a defective Battery. I reached out to Motorola office in Canada and then was referred to US office, as the product was bought in US, they corresponded for 2 months and then closed my file without providing the replacement battery.

All I can say is I've been using Motorola for 10 years now and they are not the same company as they used to be. People don't realize that Motorola is Lenovo. Motorola used to be a great company but since they've went out of business and Lenovo has taken them over... they suck!! Every time I call Motorola for tech support on my brand new phone they hang up on me. That's just a common factor with their Filipino representatives. Brain dead sheep that don't know how to do their job so they just hang up on you.

If I ever get my phone, I think I will like it. There was a mistake with the mailing address, and it went to my PO Box, or at least the package tried. As soon as it hit my city I received a message that the sender requested the package to be returned, because the package required a signature. WHY it would need one of those when it was going to my PO BOX? The safest place it could be delivered to? I have called customer service 5 times so far. I have been lied to and put off. They have had my package since Wednesday, and it is now Sunday, and they still have not mailed it out. Last I heard they were sending it to my PO Box. After all of that and now it's ok? I will call tomorrow and they will give me the same run around as if I am forcing them to do their job. They are unsympathetic and confused. They have no idea what is going on. The customer service is some of the worst I have ever experienced. It will be 2 weeks since I placed my order.

I purchased a Motorola Edge directly from Motorola. The Bluetooth connections were garbled and staticly. Had to send the phone in for repairs 10 days. The phone came back with the same issues. Called customer service requested a refund and was told it's passed 14 days from purchased date and no refund available, even though they had the phone in their possession for 10 plus mailing time. Finally after lengthy discussion they said they would exchange it but only with a 350 security deposit and a 34 dollar charge! To change their defective Edge phone. As a consumer you are out of luck should you choose Motorola,, never again.

I bought a Razor 2023+ a month ago. I didn't drop it or get it wet and when I went to open the phone, a black line appeared and screen was white. Called Motorola. They want me to pay $80 to get it replaced or go a week without a phone. Then the lady in the Warranty Dept. hung up on me. DO NOT BUY A MOTOROLA PHONE! THEY ARE CRAP AND YOU WON'T GET YOUR PHONE FIXED. T-MOBILE SAYS I NEED TO GO THROUGH Insurance and pay the $59 deductible. I didn't break the phone. And I refuse to pay for anything. It's been a month. Horrible customer service from both companies!

Motorola phones used to be awesome and last for at least 4-5 years. My latest, A Motorola Edge+ 5G UW 128GB didn't last 2 good years. Am forced to go with Samsung. At the cell store they told me they didn't make the good Motorola phones anymore because they lasted too long. Horrible way to conduct business!

Do not purchase! Repair services suck. You send your phone in and they have it for over a week? Over a single ink dot, No updates. Foreign customer service phone reps who only know basic English. No help. It's like they read a piece of paper they are given. Their Motorola support on Facebook is a BOT, can't help either.

Terrible experience!!! Military BEWARE! They advertise a site wide military discount, but you will not get the 10% discount. When you call they say there are exclusions and will not give it to you. Reps are not very consumer friendly at all. Almost rude. Also, I bought an Edge+ 2023. I have tried to get a case for the phone. Very difficult to find. Verizon doesn't have any. The rep said they don't really have much of anything for Motorola, as they don't really sell many Motorola phones. Sorry I bought this phone. Going to try and return it. Waste of a lot of money?

Motorola agrees with Xfinity to sell phones that do not work or stop working in 31 days, just one day after the contract policy that says that after 30 days there is no guarantee... They are scammers. They should close this company for scamming millions of dollars from the ** consumer. Chinese phones all work perfectly and are much cheaper, they cannot protect american companies that scam the consumer... *Moto g play 2023 (it is a scam and they can't sell it).