Metro by T-Mobile Reviews

Been with Metro PCS for a while now. When I signed up they offered me 8 or 10gb of HOTSPOT... Well it turns out I never had HOTSPOT. If I want it I need to upgrade my plan. $92 unlimited calls, text and data. Smh!!!

I've been with Metro PCS for 10 years. Never have I had such a coverage issue since they have merged with T-Mobile. I can't even go up 95 north and hold a conversation for more to the two or three seconds before I lose signal and drop the call! Web connectivity is a joke getting my text messages in or out is a joke! You know before you launch a merger with another company maybe you should get all of your technical problems worked out before you screw us customers on coverage that we're paying for!

Website quotes cases for phones. I have been to 5 stores, 1 was closed early, 4 had nothing listed on their website. Sure let me pay $100.00 bucks when my J7 screen breaks again. Going back to Apple and NOT through you. Sucks.

First I loved this service. But then I had to get a new number. I was getting at least two text for some girl twice a day. Then I had to log into Facebook and when I tried to do it with my new number, her page actually came up. So I got a new number again. And AGAIN they gave me an old, used number for some guy that I get at least four texts and personal calls from a day. This is absolutely pathetic. I don't care if there are not enough numbers out there. At least you could do is take their history off the number. Good prices but cheap service!!!!

Poor coverage in the Thumb of Michigan or should I say almost none. I have a cottage just north of Port Sanilac Michigan, when I get near there my phone is a clock and camera only but hey I can talk to Mexico.

Before it became T-Mobile the hotspot used to preserve. Now it runs out so fast it sucks very bad. I used to stream the Netflix and the hotspot would last me till the next bill cycle. When I changed back to recently and it was gone in 1.

Extremely shoddy service. Also...2G should still be able to load a simple webpage. It will load absolutely nothing. It doesn't matter what network mode you try. Their plans claim unlimited service at 4g until your data plan is out, then 2G for the rest of the time. I USED to be able to use 2G but now it is completely unusable even for the simplest web page or app. They are even choking the 2G is what I'm saying. It's false advertising and criminal.

Waited patiently 45 minutes. Bought phone and paid. Phone did not have internet and could not be used. Canceled work travel. Tech at work fixed settings. Was sold wrong car charger. Went back to exchange. Today phone cut off for nonpayment but I paid online 3 days ago. Cut off for a 6.00 insurance no one told me about. Went back to store in Winder and Cierra was rude. I paid 6 dollars and manager thought all of these issues was amusing. Granddaughter in hospital and I had no phone and infusion so I was sick. Please tell Cierra of Winder Metro PCS to pick on someone that's not ill. Sad. Called Metro PCS and finally got someone to listen to problem. I've lost my respect for company if Cierra and her manager truly represent Metro PCS.

I DO NOT recommend Metro PCS to ANYONE. Do not be tricked by a promise of a cheap monthly phone bill (with this service you get what you pay for). It's a trick and/or gimmick to get your money for garbage service, the service is horrible! Phone calls take a very long time to connect along with dropped calls right in the middle of a conversation. The service will just hang up. If it connects at all it's usually breaking up. The internet is even worse. 4g my **! More than 50% of the time when I try to connect to a web page online or on an app it tells me I'm offline or just stays on the loading screen and freezes and good luck trying to watch a video. It's not even like I live in the woods. I live in the city but if you do visit anything out of town/woods don't worry about internet or phone calls cause there is not going to be any service.

I collect SSI, disability and food stamps, so money is an issue because I am unable to work. I started off using the $30 Metro PCS plan, then moved over to the $60 plan. My Mother is currently paying for my phone bill because she added me to her plan. A very good friend of mine bought me this new phone because all of the smartphones that were under $150, at the time, were all junk and didn't work properly. My friend bought me a Samsung Galaxy S6, a year after they were released. She paid over $700 for this phone. We bought the phone at a place called CellFix. The phone is an AT&T device which is unlocked, and put on the Metro PCS plan.

I have noticed over the last few years Metro conveniently been shutting down their online bill pay to get customers to come into their stores to pay. REASON IS TO GET THE THREE DOLLAR FEE, I asked if they could waiver the fee since their online is down again, the girl at the counter said there is no way she can do that, I said, "Oh I see. They want that $ 3.00 fee." If all the subscribers have to do this, what a way to get free money and sneaky way to do it.

Metro PCS needs to be shut down. I've paid 154 dollars for what ** service like Simple Mobile is a better service than Metro piece of **. Y'all need to step up ya game cause y'all just making money off people for what ** service!!!

This service provider is effectively robbing me and my family. Hmm I pay for unlimited data and cant stream Youtube or search Google. I mean I pay my bill every month but I'm not getting what I pay for or what I was contracted. I guess Metro only gets business because it's cheap so the service can be shoddy. If you're thinking about switching to Metro or getting your first phone from Metro I would reconsider if I were you. Tomorrow I'll be calling the help center and plan on canceling my account unless they can do something about this garbage they're selling me. @metro your plans are garbage. Your service is garbage. Hands down the worst phone service provider I ever used. Time to get a Verizon and leave this rock in the stone age. You got my number if you wanna talk about it.

Customer service is bad. I paid my bill at a local Metro store. They cheated me out of my payment. They did not give me a paper receipt so I have no proof I paid. Do not do business with them. I called customer service. They said they could not do nothing.

How could Metro PCS say they have a customer service dept when no ever ever picks up the phone nor can they be reached by email... I have been trying to reach Metro PCS in order to deactivate my public phone number and get a private phone number working. Nothing, no one! Disappointment of the highest level with all their hype about their service!

I was interested in switching to Metro PCS when I saw their promo for the $49 iPhone 6S with a new imported plan. When I say that I have contacted every store in my area, and even some 30-40 miles away from me and NO ONE HAS THIS PHONE IN STOCK NOR CAN ANYONE TELL ME WHEN THEY WILL BE GETTING THEM!!! This is complete and absolute BS. I go online and they list all of these stores that carry it, even go in a few of them before I started calling and they have it advertised but no phones in stock. This has been for a few weeks. I can't talk to anyone at customer service and no one knows the ** corporate number. I won't be coming to Metro by T-Mobile at this point. Worst experience I have ever had trying to give a company my money. Get it together!!!

I signed up with Metro PCS in July 2009 for their $50 a month plan and have been a loyal customer since. In that time I have noticed so many changes and none of them for the better! Their service used to be better before T-Mobile bought them in 2013. They used to offer affordable prices phones on their website and even at Walmart and other places too. Now recently with this name change to Metro by T-Mobile now you can only go to one of their locations to get a new phone and I notice they are much pricier and not even the best quality either! I will never go to a Metro store especially an "authorized dealer".

Coolpad phones suck... when I bought it they never said it was a crappy phone... it locks up or freezes. It stutters... goes real slow and won't Text properly. It's real slow and it Sam corrupted sim card... so this all happened within 1 day. They won't let it be returned to the store I bought it from San Carlos St in San Jose CA. I used over the return quota. I was not told only so many hrs could be used... so 1 month & 2 payments later I have a part time phone. The sales rep knows these phones are no good. So why don't they try to sell a better phone. Where's the customer service that store acts like it's a bother to help you. I won't go back there again so how can I get a new phone... or am I burned... the service is great. Only complaint with that is the id application doesn't tell you everything about who's calling. Oh yeah this phone changes the wallpaper and won't let me download a new one. I really got burnt on this phone.

I have had Metro PCS for several years and in the past they were a good company. I believe they may have signed up too many people for their system to handle. Numerous times I call a metro phone and get a ringing tone followed by answering service but the phone I called never rang. I even tried this with the other phone beside me. Another problem is their new website, I am no longer able to make a payment. It keeps telling me to enter a valid email address, it will not complete payment without this so I end up calling customer service and have to pay an extra $2 for them to complete the payment. Customer service has also gone downhill, it is very hard to reach someone who understands English. If you are on a tight budget this company is cheap, just remember, you pay a cheap price and you get a cheap service.

Been using Metro PCS for a few months now, my bad, should have moved on a long time ago. I pay for $50 plan. My service is extremely slow, it takes about a minute for a app to open up. It takes about 1-3 to open a webpage. I've reset my service several times to no avail. I've called several times to see what they can do about my data speed. Calling didn't help. Therefore, next month I will be moving on to another service. Metro PCS service is a piece of **!

I have been with Metro for 6 years. Able to call a number for conference calls with my church and now they stopped me from calling trying to charge me more money. After speaking with someone who promise me that this fee would be waived and noted in my account I am still unable to call my church conference number. Very disappointed because I was lied to. I will be changing providers in order to make daily calls to my church conference number.

My old service (Walmart Family Mobile) had some technicians working for me, contacting Metro PCS in many different ways to gain control of my phone number and the whole process was extremely time consuming and frustrating. They don't give you much and they take revenge if you try to leave them. Very cheap service in every possible negative way.

My husband & I have had our service w/ Metro for approx. 15 months, and for the most part we were satisfied. We we paid our bill promptly each month. But, my husband became disabled, we moved recently to NC to try & lower our monthly living expenses... Just in time for Hurricane Florence. Anyone who has moved state to state bearing the cost out of their own pocket knows how costly it is. We weren't able to pay our full bill this month, we even changed plans & cut 1/3 off our bill, but was still refused any type of extension. Then Florence hits. After three days of no power, high water, lost of all food, and 90° heat, I called Metro & begged them to please allow me until the 3rd of next month to pay both this month & next month with a supplied credit card # & bank phone number to verify the direct deposit. We needed cell service desperately.

This company has poor customer service, management, does not assist with any type of disaster relief. Plus the monthly rates are very extensive. Metro PCS does not assist their customers with any type satisfaction or needs. This is the worst company ever!

Metro PCS is a ripoff. I purchase a phone and a new line On September 3, 2018. I paid that first month's bill. Now Metro PCS is saying that I owe for September 20, 2018. That’s not even a whole month. Ripoffs.

I've been dealing with the issue for over 6 months with MetroPCS now. I signed up for a plan and in that plan I held up my end of the bargain. I kept the service and they're supposed to give me $100 gift card. I did not received the rebate. They found a way to get out of it. They will lie to you about promotions and not follow through. Also at the location I was at they were very racist. Little did they know I speak a little Spanish but they were talking bad about me in front of my face in Spanish and at that point I was just trying to buy a phone not even having a complaint yet. I should have noticed something then.

Somehow my account was deleted from the company database. All of a sudden I could not get any calls, messages, network or anything... The phone was useless. I paid the bill a week ago and now I can't use my phone. I went to 2 Metro PCS stores, they said they could not access my account and that I have a HIGH SECURITY PASSWORD (which I never requested) and they cannot access my account without that password. Now it's nothing I can do, I have to buy another phone which has been my same number for over 7 years. I also use that number for my business. Now I have to get another phone with another number. My business is going to sink!!! Thanks for nothing METRO PCS. I will never use your service again, and I would suggest you not to use them as well.

MetroPCS located at 25-43 St. 15 Riverdale Ave Yonkers, NY 10701. On September 11, 2018 I went to this store to purchase a new phone because my Samsung S5 Port was broken. I went to see if they could fix this problem, but they could not. I then decided to buy a new phone, and the store clerk suggested I get the Samsung J7. Explaining to me that to save money it would be to get a new number, and by doing so I would not have to pay for the phone and get it free. Being that the number of my phone is where people reach me, I decided to keep the number and paid the full price for the new phone. In mentioning the problem of my phone to one family member, this family member offer to give me a better phone than the J7 I purchased.

If Metro PCS have a employee of the year I definitely would love to nominate JILLENEA ** I.D# **. She most definitely took her time to assist me with every question and concern I have. She help me with the process that seemed like a difficult task but handled it with ease. Jill assures me that she would take care of all of my Metro PCS needs and did just that. I have Paris Metro PCS phone lines all unlimited data. Because of Jill I am HONORED to be a part of the Metro PCS FAMILY and will be for year to come. She made me realize METRO PCS CARE FOR EACH CUSTOMER INDIVIDUAL NEEDS. Not only did she make my day, she also put a smile upon my face. Ty so much for your kindness, gratitude and appreciation JILL...

I have been with Metro PCS since December 2016. I switched from Walmart mobile. I wanted to get a lower rate and have international service when I am in Mexico. I was already paying $45 per month with Walmart and thought Metro might be a better bargain. Boy was I wrong. First off their advertisement (back in 2016 at least) offered a new phone for new customers. Well because technically both Walmart mobile and Metro run on T-Mobile network Metro would not offer me a new phone. I would have to pay if I wanted a new phone. Well I decided to keep my existing phone. That was in December 2016. I went to Mexico and found I actually did not have service like advertised for the additional $5 per month I was paying for service in Mexico. Despite this disappointment I stuck with Metro only because it is a hassle to change services again. Many of these companies are the same. They make promises and then turn out ripping you off.

Current payment made, left w/ zero balance. After upgrade & added ins. $8 due. Lost 1 day of service because this payment wasn't explained @ time of purchase. Poor customer service. Impossible to reach car servicer.

I bought a hotspot and a plan. The seller in the store told me the price for the device is 49.99 and the monthly plan is 35. It came to pay. I actually paid $118. The sales rep spoke a limited English and explained that there are several setup fees. After the first month I came to renew the plan, I was told it's $70 a month. I was wasting almost 2 hours with customer service and the store itself and no one was willing to stand behind their mistake and it's either I pay $70 or I take out an additional phone line with a plan and then I would be able to get the $35 data. So I am stuck with a device without a plan. In summary one month internet with Metro PCS costed me $118.

I posted earlier about the network issues I was having with Metro PCS. Today, I got fed up with it and tried switching back to T-Mobile with the phone I purchased from Metro. Called to have the phone unlocked, was told I have to wait 6 months before they could unlock it, It's like having a contract that they say they do not have.

MetroPCS texted me, offering 2 extra 'GB of data for $5/month. Visit local store today.' At the store, they said no such deal exists. They called MetroPCS and were told it doesn't exist. I called customer service and was told the same. While on hold waiting for supervisor, a recording offers me (wait for it) "2 GB extra for $5/month. Ask your customer service rep..." Of course, the supervisor said "no such offer exists." Wow! Mind truly boggled.

Purchased phone from Metro, got home, realized no sims card, in which the sales people didn't tell me about. Network service, issues after issues. Took the phone to a tech because I couldn't send text messages. Kept getting failed messages. All she did was reset the network. Got home, same issue. Called Metro, and right in the middle of her walking me through the same thing of resetting the phone, the phone on her side hangs up.

I purchased this phone after speaking to a representative and being told this was a great phone and there has been returns due to issues only to have every sort of issue. After the fourth return I've done in three months of my purchase I was given the number to their representative Ethan to assist me. I have called several times, left voicemails and emails with no response to any of them. I am truly disappointed with the lack of assistance/service I have yet to receive from them and am still stuck with having to trade this phone in which I'm having to do once again today making this my fifth trade.

Looks like Metro PCS only hires thieves and liars. My ZTE Z982 locked me out so I took it to ** at the 906 W Prince store. First thing he says is there's nothing he can do about bad software and the phone is not salvageable but he can do an upgrade for 10$. Well 179.00$ later I walk out with this tiny Alcatel 7 and all upgrades are non-refundable. That's not an upgrade. That's a scam. When I got home and noticed the Sim card was missing from the box. I realized he stole it, and to make things even worst I read the manual and hard reset my ZTE myself. Lying thiefs. My God. Pls don't trust this company.

Metro PCS has the worst customer service, and their store front sales people lie. Went in 3 weeks ago to the Eastpointe, MI 10 and Hayes store to port 3 lines and we brought our own phones. Told I could not get the unlimited plan for 30 a line, put us on a 2 gig plan, told us we were getting a 16 gig plan. Found out after words it was only 2 gig, called and had it switched to unlimited. Was also told by sales person that we would get the second month free, and to come in before it was due and he would credit us the $90. Went into store and asked for him, and guy behind counter said “Who”? Then proceeds to tell us that that guy was only helping out and that he would not honor what we were told. He called the store manager and he said the same thing.

I decided to get new service with Metro in the beginning of the year and when I bought the phone in Northern California the sales rep told me they were having a special promotion. If I start my service with Metro and make this payment and my next they would credit me for 2 months in the form of a $100 visa card so I signed up. Month two rolled by and I paid in full on time then called and asked how do I get the promotion credit. The rep on the phone told me that he didn't know what I was talking about and so I told him where I purchased and he told me to call where I bought the phone and service. So I call and this store went out of business.

Be careful before you switch to this plan. I went in and bought a new phone and the sales rep said, "I can switch your plan over for the same cost." He failed to inform me that it would remove my hotspot availability. So you get unlimited data with no hotspot. I reached out to customer service and they said for $120 a month I could get hotspot on each phone. I spoke to John ** who said they could do it for $110 per month. I said I would call back. When I called back I spoke to Jay who said I could get the $80+ plan with 10 gig of hotspot for each phone. I said, "That is great" and he said he would set it up. He said it will take a few minutes to go live. I waited a few minutes and nothing changed. I called back. I spoke to Emmanuel and asked for a supervisor.

I moved to Metro PCS in 2006. They were trouble free until 2016. My unlimited data gets cut off and stops working. My texts come 20 min to 2 hours late 3 out of 10. Can no longer play games, surf web or download data. Last night I received a text that said. Msg: "Call detail is temporarily unavailable. View access will resume 9/6/18 and downloads after 9/30/18. No data will be lost. We apologize for this inconvenience and have credited your account $1.00." What the hell does that mean. It means no updates or game play or TV or web surf for 30 days. And they charged me 60.00 but gave me 1 dollar. I've had it. Going to a credited carrier.

I have had service with Metro PCS for about seven months and now I am regretting it. The internet service was very speedy when I got the phone and now it is snail slow. I did a switch and save due to all of the pop up stores around town and the free phone. Nothing is free. I am paying for 5 gb of service and only use about half that per month. So I can't understand why it is so frigging slow. I feel that I am wasting my money. When I'm away I can't even view my home camera without it being a hassle. One day I drove all the way home because it appeared that I left my door wide open. I got home and the door was closed and I was late for work. I'm going back to Cricket. I only left because they don't have good cellphones. I hate Metro.

Purchased wrong phone cord a day ago. Returned to store today to get a refund and was not only treated like a criminal but was told they didn't give refunds on accessories. Upon reading store policy which stated that refunds would be given within 7 days if accompanied with a receipt and in original package. After debating with store clerk. The store owner was very rude and said I wouldn't get anything.

I have been reading the reviews of other users and I don't know why they have issues. I have been with Metro for years now and never have had any problems with calls or texts or data. CS is hard to understand but they do their best to help me whenever I call. Some of their phones aren't the best but you should expect that because of how cheap they are. I use an iPhone that I bought unlocked and activated no problems whatsoever. I would recommend this carrier to anyone looking for an affordable plan.

I personally don’t have this service but my father does but I took care of his bills while he was traveling abroad. I have to say this the shadiest cell phone company I had to deal with. The representatives and supervisors are rude and don’t help you at all. They’ve been stealing money from my dad and most answers that were given to me as an explanation was “I don’t know” and “maybe”. As many times I have called and spoke to people at Metro PCS not one of them spoke English properly. I had to repeat questions constantly because they didn’t understand the question and give me foolish answer that had nothing to do with my question. I’m going to change my father’s service to another service because clearly this company takes advantage of people and you can’t resolve anything with them.

I'm paying $50 a month. The data is almost unusable during the day (6am-9pm). You're lucky to get 2Mbps. At night you're lucky to get even 10Mbps. To do anything with it you have to be up all night. It's a complete scam. Don't use their service if you want to use your data.

I have been a loyal Metro PCS customer for 16 years. They always had pretty good phones & service and I was very happy. Well since 5 or 6 years ago the phones have still continued getting better but the service is not as great as it once was & worst part of all they charge you for every little thing. For years I could go buy a phone and they would set it up for me COMPLETELY FREE. Now they tell you that if you buy a phone in-store you can't activate yourself. They have to. PLUS they have to charge you to set it up even though you didn't want them to in the first place! They also charge you for you using a debit card to pay your bill and they also rip you off by convincing you to get phone insurance with them.

I purchased a phone from Metro PCS and it turned out to be defective. I took the phone back immediately but was denied a refund or another phone because I did not have the original box (I threw it away after opening the box for the phone). They are did not give me back any refund on the service that I did not get with the defective phone. Manager lied to customer service that I had used the phone and they believed him. Do not go to any of these stores. No customer service.

I changed my Carrier Boost to Metro PCS, both are terrible. Their service is very slow and l already call 10 times and talked to 5 Supervisors with no avail. I'm going to make a real Consumer Affairs against this awful Carrier. Please don't make this mistake to changed to Metro PCS, they're awful and liars!!

Switched from Sprint to Metro, bought an awesome ZTE phone for $30 promotion for switching (1st ZTE device I've ever owned) then I was able to afford device insurance because my plan was cheap. So after well over $100 in insurance charges I finally drop & break my phone... No worries, I have insurance! So now, after paying a $50 deductible (+ the ~$100 in previous charges) the ZTE is gonna be 5× more expensive than what I originally paid.

After two years here is the real take on the service after being an AT&T customer for 20 years: Network is slow and spotty. LTE used. Call waiting is not supported even as stated that they do in their T&C’s. Ex. 2 call comes in while on 1 call and there is no alert. Just a voice mail that arrives after call is completed. I use an iPhone SE. Customer service is Philippine based and hard to deal with and understand. Pros. $30/mo 2gb total cost.

I noticed Metro PCS came out with new deals recently. While that may be good for someone who is switching from another company, current customers are being screwed. Why do current customers have to come fully out of pocket to upgrade to a new phone? Loyal customers should be allowed to get a better deal. Maybe some type of percentage off of a phone. Metro should be concerned with keeping customers once they get them.

I had, Metro PCS for over 2 years now. The reason, why I changed over because AT&T was slow... and charged every time you used it. It kept putting, us in debt where we couldn’t pay AT&T no more. So, when we moved we switched to Metro PCS everything was going okay. No ridiculous charges... But my problem is every time we pay the bill the internet, is so slow. You would think it would be faster?

I've been with Metro PCS since the beginning, at first they didn't have many towers up so your area of service was not great. After a year that improved. I then noticed myself buying a phone every year because Metro PCS kept updating their network, they will not give any notice of what is going on. I've bought phones that ended up useless 6 months after purchase, because they of new updates, not even the employees at the stores knew what was happening, until after spending 30 mins to an hour on the phone with someone in corporate to update them. I actually tried to complain, and they gave me a PO box #? How's does a cellphone company not have a complaints department with a phone #, not even a email, your business is based on cell and internet, but you only have a mailbox???

I have been with Metro PCS since 2014 and I have had nothing but problems since 2018. I made a payment using my Amex for June and my card was charged 3 times. I called customer service and explained what happened and was given the runaround initially until I asked to speak with a supervisor who handled the situation and fixed the problem until the Pre-Authorization holds fell off my account. However when they rectify this problem they push your due date out more and more and don't tell you that it's being pushed out until you read the notifications sent of the changes made to your acct. They then tell you when making a payment to go inside a Metro PCS store which in my case doesn't work for my work hours at all and they charge a $3 fee for paying at the store.

I recently had to buy another phone while on vacation due to the fact I dropped my old one. Bought the new phone and by the time I got home the new phone no longer worked. Called the customer service line and was told it is not their problem, take it back to the store. I tried to explain that the store was 10 hours away due to being on vacation. Was told sorry nothing they could do. Called the local store and was told the same thing.

I have been a Metro PCS customer for many years. I switched from Boost because there was little to no service in my area. Horrible dead spots including my own home. Metro was much better. For the last 6 months, my husband and I are having severe text lag, phones do not ring for calls but go straight to voicemail, and I keep getting calls from phone numbers very similar to mine that are scam Likely. Metro says they haven't had any other complaints. That is **. I even had one person call me several times from the same #. They left me 2 voicemails cussing me out for calling them. I never dialed them. My advice is not to go with this company.

When I visited the Metro PCS store at 449 N Hawkins Ave. Akron, OH 44313 The service person took his time to find me the phone and plan that fits my lifestyle and he even showed me how to connect the phone in my car for streaming music through my speakers. It was the best service I ever received from a salesman.

I have been with Metro PCS since 11-19-15. For about the first year I was able to place payments with the app & online. For at least the last year between 2 years, am not able to pay my bill with the app or online. On 07-18-18 I topped off my hotspot usage of $5, after closing hours of 8pm. My service was interrupted at 5:30am the same night, before opening hours. I had to go without service until I could get to a Metro PCS store to pay my bill. They were kind enough to credit me $5, without keeping the extra 2g I needed. The problem is not being able to pay with app or online, my bill was only due in 2 days. Hotspot Top offs should not have to be paid until bill due date, especially only being so close to bill due date. It would be helpful if they would allow 2 days to a week, especially towards at the end of the billing cycle.

I very specifically asked the MetroPCS person if their service covered the city where I work. I explained it was extremely important my wife, who has a brain injury, be able to reach me. They lied. Their service does not cover where I work. Nor does the WiFi calling work. In fact, when someone tries to call me, they don't even hear a ring tone! They get just dead air! I cannot receive any texts or phone calls until I hit a coverage zone.

Pros: Cheaper than a contract carrier. Free phone (A rarity in today's market). No hidden fees. Cons: Poor coverage area with massive dead zones. Abysmal customer service. Free phones are terrible. "Unlimited Data" is actually 35gb data/month with severe usage restrictions. Regular spam texts trying to upsell you. I was attracted to MetroPCS because they still had free phone promotions whereas most other carriers had moved to phone rentals/leases without lowering bills to account for no longer offsetting the cost of a handset.

I had Metro PCS two years ago. It was affordable and the customer service was great. I was ready to switch back to Metro PCS due to T-Mobile raising their rates again. The last two weeks, I have been trying to go into a MetroPCS store in the Portland area and the customer service have become horrific. I walked out without service and a phone. The next encounter, involved me, a ** woman going into a booth at the mall. One of the reps didn't understand English and another was eating his lunch and tried to talk to me with his mouth full. Like seriously? I then chose to stay with T-Moible until I get a better idea of what is going on with this ridiculous company.

Attention!! It is not the only company with which I have had service. I understand I have unlimited service, but they let me know otherwise, with messages that I will put on the images to back up what I say. Half of the days I do not have good service. Months ago I do not call because by complaining on the phone many of the employees mock and in retaliation they make my phone work worse than it was. But since the last time I had a problem with the company, I took a picture of everything that happens on my phone. When I started the service years ago when I spoke with someone, they did not hear me. I tried to move out of the house but it was impossible for the people with whom you spoke you say, "Your voice breaks and I stop hearing you." I ended up frustrated with everything I tried to fix via telephone. I do not recommend this service to anyone.

July 19th 2018 I've been a Metro PCS Customer for some time now. My due date is on the 18th of every month. I paid my bill early this month on the 2nd so that I wouldn't have to worry about it later on in the month. The 18th was yesterday. My phone was working fine. Woke up this morning the 19th of July and nothing works. Nothing at all. Called customer service. They put me through all sorts of Hoops trying to get all connected and back working but nothing works at all. It's as if I never even paid my bill. I have a confirmation number, authorization number, everything for me pay my bill for this month and yet today I have no service. You think that it would be as if I had just paid my bill. My phone was turned off. I paid my bill. They do some type of programming and it's on within seconds but they can't. They have no idea why my phone's not working.

Ok first of all I pay 60 dollars a month for 4g unlimited high speed internet and calls and texts. Worst service ever. I switched to PCS from Virgin Mobile because they offered me a free phone, I just pay for service. The calls get dropped constantly. The internet is so slow it takes an hour to download a 100mb TV show. Worse if you try to stream. Streaming something it stops to buffer every 5 seconds. This is all day long. There is a small window from about 2 am to 7 am where it doesn't take as long to download. But that's it. When I can I will be changing back to Virgin mobile. Again, Metro PCS is the worst phone service ever.

Is the worst service I have ever dealt with. I do not have any good connection. Calls drop. It is slow. They change things without telling you. You literally get what you paid for if you want cheap service. Then when you talk to customer service rep and ask to be transferred to a supervisor they will not transfer.

This has got to be the worst service out there. You can't get signal seems like anywhere. Their phones are completely junk. I'm always losing calls right in the middle of the conversation. And talk about slow. And the customer service people are rude that is if you can even get someone that even speaks English. I see why now the people that even work for Metro don't even use them. This is the worst company I have ever seen. I will be dropping them asap along with about 10 other people I know. This company needs to be shut down. But what do you really expect from a branch of T-Mobile or should I say tmaybe.

Been trying to verify my online account with them but it would not work. Called customer service 800 number and they said there was nothing they could do and good luck. What kind of customer service is that. In my opinion stay away from Metro PCS and pay a little more for a better company.

Been under Metro for a while now (honestly don't know why, though) and their service is perpetually utter garbage. When it isn't completely down 50% of the time, the rest of the time it is unbearably slow and unresponsive. I have their best plan, too. I can't even imagine how horrible their cheapest plans are. Not to mention, customer service is always some short tempered, near impossible to understand foreign person who ultimately provides no useful help or information. Will definitely be switching providers ASAP.

Good luck getting a phone unlocked. I got a “free” iPhone SE by switching to Metro PCS four months ago. It was very clear, and I confirmed by searching the MetroPCS website, that I had to stay with the service for 90s to qualify for a phone unlock. After 90 days customer service told me that all I had to do was to insert another company’s SIM card to unlock the phone. That was baloney. So I called back today and was told that my service requirement was 6 months, not 90 days. When I complained I was told (after yet another phone hold) that it could be done in 5 to 7 days.

The very first day I learned the store scammed me. I wanted a $30 day unlimited plan. They don't sign people up over the phone or provide phones over the phone. I don't have transportation. I happened to walk by their store in Easton. They insisted I had to buy the $60 plan for the 1st month and could change after that. I had a problem my very first day and called tech support/customer service. They said there was no such requirement that I had to get the $60 plan for the first month and put me back down to the $30 plan. In other words the store committed fraud. I found on Google reviews of the store they'd done the same thing to other customers last year and the year before.

Two weeks ago they changed their one time extension. Not sending out a text or anything like a quick "Hi there valued customer we are going to be changing policy" and yadda yadda yadda. Something quick and simple as that. I am very dissatisfied with this and I will probably no longer be a part of Metro PCS as their "valued customer. We'll see.

I have been a significant number of calls from unlisted numbers. A reverse search does not show account holder. It list the number as high risk. I receive about four calls a day. They are calling my landline. I am on the do not call list. The one thing the numbers have in common is a 202 area number. The phone numbers are consecutive which suggests that the same person or group purchased the phones. Bottom line, I feel harassed. I would like it to stop if not I will look into starting a class action suit against Metro for irresponsibly issuing cell phones.

I have switched from Boost mobile to Metro PCS because I was dissatisfied with the quality of service from Boost and was hoping for better care and service. But if anything it is much worse. I am lucky to get a good signal anywhere but at work I have a perfect signal. 5 bars. The internet connection is very slow and the talk to text does not work. The phone buffers almost every time I use the internet to watch anything. Needless to say I will be switching services again when I find something else. Oh and the employees at the store nearest me are very unprofessional and spend more time playing around and visiting with their friends than helping customers that come in. One time I waited 15 minutes before I was even acknowledged. I left and went to another store.

I have complained at different stores regarding no service where I live, even though their coverage map shows full coverage. Every store I spoke to just shrugged their shoulders. Today, our power went off and I am on oxygen. I couldn't even call the electric company - no service- thanks Metro!!! Thank God I have wi-fi or I would never have service at my home! I would't suggest Metro to a dog.

First of all Metro PCS had saved me thousands of dollars over the last two years and furthermore I even got a text from the company itself to check out their new family plan. So this very professional lady named CHARLOTTE was able to combine my mother's bill which is 102 with my account that I pay 50 DOLLARS on each month. Now I only have to pay 90 DOLLARS a month for 3 lines!!! That's absolutely the best unlimited deal I ever seen so far. This wonderful lady saved me an additional 60 DOLLARS a month by combining our accounts.

I had been paying $6 a month on each phone for my son on their insurance and they said when we tried to get a phone that we could buy one at regular price and so I asked them why I was even paying insurance? And they wouldn't refund my insurance. They wouldn't do anything to help. They just don't care. They just want your money. They're disgusting and their service isn't that good. T-Mobile was the worst network I'd ever been on. I was so dissatisfied with them that I quit within a month.

I hardly ever lose service. They don't slow me down often and it's very affordable. I just wish getting a new phone with them was a lot easier and cheaper.

Forgive me as I know this is a long chronicled account of what happened to me with Metro PCS. You can go on Facebook and comment if you'd like. Or show your support by commenting sharing or liking on Facebook or on this forum. This will at least give you an idea as to why I posted the previous review. Mind you after writing this with you the very next morning I received numerous texts and messages on messenger and phone calls from MetroPCS I have every one of those saved and in those messages I was told that I am a hundred percent correct that this will be taken care of and here I am a month-and-a-half later I'm still waiting!

My entire family uses Metro and I wouldn't have it any other way. They are reasonable in price and the service is always reliable. They have excellent staff that is always ready to bend over backwards to make you happy. Always get excellent service and care with a smile.

It takes a long time to pay the bill over the phone, loss of signal in areas where there should be signal, and slow data speeds. Also, the phone insurance is a waste. Whenever you go to the store with a broke or damaged phone, it's always cheaper to just buy another phone. I ended up paying 5 bucks a month for almost 3 years for absolutely nothing. METRO POO POO S is a more accurate name for them.

I've been a Metro PCS customer for a year now painlessly. No problems with this service. Only thing I do not like are all the unsolicited calls and texts.

A friend and I visited the store twice, in Hallandale, with poor results both times. The first the young gentleman was unable to transfer requested date and still the full fee of 15.00. The second visit when we had chosen to leave Metro for a better company the second gentleman could not be bothered to even turn the music down to assist us with important questions. There was no attempt to even go a step out of the way to try and help, the phone was not working, no service, no ability to be used and no assist was given to attempt to resolve the issue. Metro PCS has lost a few steps since being taken over.

Metro PCS provided good customer support after waiting on hold for more than 45 minutes. This is a true average hold time. Other than that, if you use a lot of data and want to get the data speeds you pay for, expect to be on hold for a customer agent or tech support person often. I think my average data speed on Metro PCS was 600kb most of the time. Bill pay was simple unless you've waited past your due date. You better have another a friend nearby so you can use their phone to sit on hold with.

I had this services for two years already. They put good signal or bad signal depending of the consumer. I'm sure I'm in the black list. When I acquired the service the person in the store did something so that my phone would consume data quickly. My signal was very bad for more than a year and a half. My phone broke and I went back to the same store, the same person answered me. He asked me if I had insurance, I replied I do not remember, I checked and quickly said no. I went to another store because I understood his ill will. When I arrived at the other store I said the same (I do not remember) the employee checked and she told me that if she had insurance and that she paid $5 extra dollars for the each month, she remembered that if she was right.

Wasn't very happy with their customer service or the services period. Phone problems with every phone they gave me to replace a surprisedly brand new one I bought that gave me nothing but problems. Hardly ever can get an English speaking customer service rep. Phones are not of the best quality. Phone service gets dropped sometimes and you hear echo sounds sometimes.

I pay $30 a month no hidden taxes or fees and I have a LG smartphone and I never seem to need a larger plan. There is a Metro store close to my house so I don't have to worry if I have a problem. Metro PCS has been very good and I often fly to Ohio and I have never lost coverage.

I can't believe I use to pay so much for less with the bigger companies. I tell everyone Metro PCS will give you what you need in a phone with data for so little that you'll need to start a savings account to put all your savings in!

I have had my cell phone through Metro for 3 yrs, and have never had a problem on any scale. The No Contract fits me perfectly and the price is excellent! If I want more data I can increase it simply by changing it myself and paying $10.00 more and once again, if I choose to. No hidden charges like some of the other carriers I have used in the past. And no contracts!!! Hip-Hip-Hooray!!! to Metro PCS.

I really like Metro PCS because there is no contract, yet it is on the T-Mobile network so that the coverage is still very good. Also, when you initially sign up for service, you get a free phone, and after that, the phones are deeply discounted. You can get a name brand phone at a good price (LG, Samsung, Motorola) without having to be locked into making payments as part of the cost of your calling plan. And unlike using prepaid services involving using scratch off cards to refill minutes, there is good customer service and an actual store you can go to with questions and for help.

Great company with great pricing and coverage! I will never use Verizon again!!! My data plan is cheaper and their phones are much less expensive. 2 GB data for only $30 per month!

First off, they lied about rebate and other fees; had to launch complaints, including Att. Gen, to rectify. Horrible website. Can't find info. Don't bother searching for "help" on any word like "cancel, terminate service," etc. No live person cust. support. I tried dozen times. No email either. Avoid, avoid, avoid. I just switched to another company and there's no way to reach Metro PCS to make sure they won't keep billing me.

I have been with Metro for 7 years. Great pricing (4 lines for $100. Also 2 lines for 60) both with unlimited data. Reception is very good and so is the coverage. I highly recommend Metro PCS.

Plan is good if you're in the right area but too many times don't get coverage while other people do. This could be dangerous in an emergency situation.

I've had this plan for numerous years and very satisfied. Few dropped calls and reasonably priced. I just upgraded to a new phone and very happy with it. Only problem is the screen protector cracked within days.

I had Boost/Sprint network and had terrible service. I couldn't make calls in States so I switched to Metro PCS and I have had it over a year now and never had any problems.

Pay 55 a month which is so much better than Verizon and others. Have more data than I need (6) and since I don't live or travel to isolated places reception is always good.

There are times when this phone just 'sucks!' Lately, it has been my contacts. I can be searching for a number and the phone will read 'contacts have stopped'. And of course I have to wait until it comes back online or whatever it does. And in some parts of my residence the phone doesn't work or I have to wait for it to reboot before I can get a signal.

Very good plan, I do have unlimited data and never had an issue. I pay a flat rate of $40 with the auto pay feature. I've had plan for close to 2 years.

I bought a new phone, and on the second day I fell and broke the screen. I called the Metro PCS on Drew Street in Clearwater FL, they gave me a price, told me they ordered the screen and I just had to wait until their tech person would come in to install it. 3 weeks later their tech person was in, I was ready to take the phone to them, and was told they never ordered the screen. They are unreliable, and not a person of their word. I have lost respect for the company, apparently they are not at all concerned with customer care.

I tried to pay a friend's phone bill. Her phone was about to be cut off and she was about to be kicked out of her apartment and really needed a phone to field calls from attorneys, legal aid, and other agencies. I tried to log on to pay and it wouldn't work so I called the toll free number and they said that they would waive the service charge due to the circumstances. Not only did they charge me the service fee but they made me pay in two installments and charged me the service fee TWICE! Unbelievable. How awful!

I changed carriers because of the cost about 9 yrs ago. I was a little skeptical at first. But now I wouldn't change my plan for no one. I get everything for a low monthly. I couldn't be happier with my Metro PCS. Coverage is good everywhere I've been.

I have been with Metro PCS for almost 3 years. They for the most part provide a quality cell phone experience. They have great money saving plans you can easily change back and forth to without any unforeseen charges or penalties. Their plans on data range from 2GB to unlimited and the family plan saves you a lot of change in your pockets.

Very happy with the service so far, I use a lot of data. When I exceed the 8 gig I really don't hardly notice a difference in the speed. Still able to watch my movies or listen to music.

Metro PCS sold me a $60 Bluetooth brand new. I open the box and it was broken and I called them and told them all about it and they told me that sorry about my luck but I cannot return it and there's nothing I could do about it. They took my $60, sold me a broken headset and will not do nothing about it. I have the receipt, everything was still wrapped up the way it was and they told me just to go ahead and bring it in and they will super glue it and let your cool tape it and it will be good as new.

I went to open a "New Acçount" in store. Rep put my phone as an add on to the person that accompanied me that day. I handed my so called friend my debit card with permission to run my card for transaction of payment, for my new account. When I went literally next door to pick up my Auto Insurance card. The interior time I was in store I NEVER gave anyone permission to make decisions on or about my account. I handed store rep my ID and Card to show it belonged to me. Form for new service; my name is on top of sheet with my home address... town state zip code. The person with me is not and was not my husband... child... no Relation! Why would store rep put that person in control of my account? Who does that? Makes NO Sense.

I was with Sprint for 12 years and found their unlimited data plans appealing. I was not pleased with my 5 line, $265 monthly payment but I stuck it out. Then one day I decided to switch work locations in Louisville, KY and my Sprint phone could not get a signal. Another person I work with also has Sprint and he just accepted the fact that he didn't have much reception and that it was supposed to be that way. I worked there 5 days and decided that was it for me. I had Sprint unlock all my phones, walked into a Metro PCS, and got 5 phone numbers ported over to Metro PCS and activated in about 25 minutes. It cost me $25 a line + $10 for the sim and activation.

I left Sprint 12 years ago to try MetroPCS. In that time I have come to generally expect certain issues (dropped calls, voicemail crossed lines, ect.) due to how inexpensive their service is... But it has never been this bad! I moved to San Antonio from South Florida 18 months ago and purchased a new Samsung phone with local number. About 8 months of flawless service... I was amazed! Then there was the android update... Buttons stopped responding, pages were locking up... At the Metro location on De Zavala Rd. I was informed that the phone was flawed. So, I purchased a new LG K20 the salesperson suggested. Yay! No pages locking and all buttons responded... Digital utopia?

I been with Metro PCS phone service for a couple years. I always had problems with this service. My last drawn was paying my bill. They told me to pay one price which I did. In 12 hours my phone was off and I'm getting text messages with different prices and they want do nothing about but took my money. I advise anyone not to deal with them and the service was very poor.

First all, Metro PCS does not let you know that they only serve inside the city when you purchase their product. That's withholding vital information from the customer. You cannot use their service once you leave the city. Next trying to get my phone unlocked is ridiculously difficult. I cannot do it. Therefore, I cannot switch my phone to another carrier. Long waits to get their corporate office. Then finally an automated message that leads to no answer.

Metro PCS is totally awesome. Their data is truly unlimited... Their hotspot is always fast and the customer service is great. They do their absolute best to help resolve any problems.

I started cell service with Metro PCS on 5/5/18 to save some money monthly. My service with them is short lived. I started the process today of returning to my previous provider 5 days later. Service was spotty, my oldest daughter was unable to get any service at all while in school, which was never an issue with my previous provider. She had to be outside of the school to get any service. My other daughter was on a school trip the past few days and had to use a friend's hotspot to get any internet service. Her phone calls, if she was able to make any, would drop or cut-off. The whole experience has been disappointing. I guess it the ole saying "you get what you pay for."

Metro PCS REFUSED to replace my phone after they determined it was a factory default. Their rep John #** copped an attitude with me after refusing to speak to his manager. I was only with them a month and a half and barely was able to use the phone unless I had WiFi. The story is much longer but a summary was all that was necessary. DO NOT GET SERVICE WITH THIS COMPANY!

I love, Metro PCS but the main problem I had is whenever I leave San Antonio to go to Hondo I can’t call no one. Because then it won’t let me. So if something happens and I need to contact my family I can’t.

Coverage was always spotty at best and only 1 or 2 bars at home and sometimes "NO SERVICE". I paid up until 5-19=2018 but once I told them that I was going to get another and hopefully better carrier, they have basically cut me off completely. Phone calls go straight to voicemail or we don't get them. Text come through a day or two later than when they were sent. I will never do business with them again. Horrible coverage!

Do not purchase ZTE PHONES. I have had 2 ZTE PRO MAX Cell Phones within a year's time. These phones are JUNK Phone, Metro PCS will not acknowledge that these phones are problematic. These phones freeze, want cut off, want cut on. Calls cannot be made or received. Metro PCS keep giving you the same phones for a trade off even they know they are defective plus with a fee if you trade it. So as a consumer you lose monies for the purchase price of the phone and any fees when you trade the problematic phone for another. Please don't buy this phone.

Recently I purchaced a phone and plan with METROPCS. When I attempted to pay my bill on MyMetro on my device I received a message that the transaction could not go through. I then called the company by phone and attempted to pay that way. The operator I spoke with told me she was receiving the message that the transaction would not go through. When I logged in on my bank account five transactions were being processed from METROPC! I immediately called them and told them what was going on. I called my bank to let them know what happened. Today I attempted an online payment on my computer and they are deducting two payments! I don't know what is up. Are any others having this problem?

I informed Metro PCS of my moving out of country for 4 months on April 2, 2018... on April 6, 2018 -$50 was taken from my Chase checking acct. I never had a prepayment plan with them. Still awaiting that money back in my acct. I am not getting response from Metro?

Metro PCS. I love you. Russell **. My Superman of the day. Long story short I'm hospitalized, nobody to trust to pay my phone bill or no one to help. I called my phone company Metro PCS to ask for another extension for the 3rd time and this wonderful customer rep Russell #** tried to give it to me yet he was unable to give me the extension, I gasped in sadness. Russell said, "One sec." He put me on hold then returned to the phone with the most wonderful news ever. My phone service can be restore + roll this month's payment over to next month. I burst into tears, this amazing rep. Wow wow wow. Saved + made my stay wonderfully relax. God bless Metro PCS. I've been with them for 7years and I'm staying. I love them. They are the best.

When you buy a new phone Samsung J3 Silver $139 minus $80 rebate = $59 in the store located at 1270 SW 8th st in Miami 33135 they say all the accessories are free. I didn't ask for any. Then they use your $80 rebate for the phone to pay for them so I end paying $156.56 when should be $59 + $10 fee + tax. They staple the receipt in a way you don't see the transaction and a note that say NO REFUND ON ACCESSORIES so at the time you go out the store you can't claim nothing. The next day I went to claim and they told me a lot of lies to convince me that I was wrong. Beware, the manager is in the scam. They are thieves.

My Metro PCS bill was due on 4/19/18, I paid it online with my debit card on 4/18/18 (the full amount of $81.00). The card declined and the total amount was debited from my card by Metro PCS. I called the office and was told that it would take 3-8 days to appear back on my card. In the meantime, my phone got disconnected. This is very bad business for a company. Take it from me, go to a reputable cell phone service provider where you can pay online. This is the second time it has happened to me. Why pay extra money to pay in person!!!

Mostly on hold for an hour on my third call trying to get a bit of tech help. It seems they like putting you on hold as a waiting game to test your patience. I asked for a supervisor to help me. They refuse to connect, say they are equally qualified, then they put you on hold for another 14 minutes. I am amazed that anyone uses this company. I am sorry I left Verizon, where the customer service are Americans, professional, competent, and genuinely helpful and polite. Avoid Metro PCS. I'm going back to Verizon. The grass is not greener here. Not at all!

4.3.18 went into Metro PCS at their Maysville Pike - South Zanesville, Ohio 43701 Location for their TV Special. However the 11 different phones which were to be free with a 2 purchase line for $80 a month, they had (1) phone remaining in the entire store at that present time. Was told shipment of new stock is uncertain due to the fact their warehouse was in the middle of changing location in Ohio. We stated, no problem, we'll pay the $80 now & contact us upon receiving the phone in need.

I have had flip phones from them for 10 years and last year had to get a newer flip phone to 4G? No internet, just call and text etc. I am in lower SW Florida and all that time no problems, until hurricane Irma and some towers from damage etc. It is now 7 months later and... since Irma... I have problems with connections in places in my home I did not have all those years. And I have a tower here 3/4 of a mile from my home??? Try to get someone on the phone or the local store by phone to answer and help if and when they are there? I will not update my phone for more money and added features I don't use or want. For ten years, no contract, long distance, text etc for life, at $25 a month! I had for family, 4 phones for 4 years at $100 for the 4.

I changed from Boost to Metro service as my bf couldn't get internet at his house with Boost. They gave us each a phone and charged 25 @ to hook up to their service. I ask if they could get me a good signal. They showed me the map and said, "We got you covered." He lives in different area. Said he was covered too. We thought covers for phones at 25 a piece sounded pricey. I found later other Metro stores sold same cover for 15' but didn't want to drop phone.

When you pay in store they charge you an extra $3 just to pay your bill. Phones are largely refurbished. Bad customer service (I needed someone to diagnose my phone because it is malfunctioning and they just told me to buy a new one without even looking at it) and when I put my girlfriend on my plan they charged $30 just to do it. And this year they advertised a price increase for my monthly payment. When I asked about it they said it was just for new customers. Next month I paid that increase and when I asked the lady about it (my store has a high turnover rate. I see new workers almost on a monthly basis) this new lady told me it was always that price and she didn't know what I was talking about.

I'm very disappointed with Metro PCS. I have the I.R.S calling me saying they are filing a lawsuit against me. Other calls are from people I never even heard of. Every day at least 2 to 5 calls a day and text messages.

Ok went to Wilmington N.C. Told us there would be coverage where we live. That was far from the truth. We could not get call, could not call, or no service. The people there were nice but phone companies need to say if there is no coverage. My wife has medical problems. Her Dr tried to leave a message then my wife couldn't even call her. I have never seen such sorry service. We got ripped off of $198.00 dollars. I will do all I can to tell people to steer clear of Metro PCS. I work hard for my money. Then it is stolen away. I don't recommend this provider to anyone.

I purchased a phone through Metro PCS and was never informed during the transaction that the service would have to be active for 90 days before the phone would be unlocked and available to use with other carriers. I discontinued service with the carrier because the area where I reside did not receive service. I believe employees should notify consumers of this 90 day policy when purchasing a new phone. Very dissatisfied with Metro PCS.

Absolutely a waste of money, without a doubt the WORST service provider I have ever gone through. I figured it was just my service plan, so I upgraded to their best option. Still unbearably horrible service 99% of the time. Service is usually completely down 75% of the time, and when it is on the other 25%, it is ridiculously slow and takes 5 minutes just to load a simple Google Search page. Not to mention, customer service is always rude and has an attitude whenever I call. I would not recommend to anybody. Period.

I decided to get a new plan with a different company so I tried Metro. POS. The very first time that I went there. I talked to a nice young lady that explained about the free phones and different plans but, then some guy cut in and started talking none stop blah, blah, blah. "$59.99 a month." That's all I was able to understand and make out so. I said, "No thanks," and walked out so a few days later. I went to a different store and the same nice lady was there, come to find out that the motor mouth guy either owns or manages both stores nevertheless this time I picked a basic plan. $30.00 mo. with a free phone for switching over. The girl was super nice and helpful.

Got the two lines for $80 a month and got a free Galaxy J7 prime and my boyfriend got the Stylo 3. Wonderful service and excellent phones. Love T-Mobile and Metro PCS and the person who set up the phones and service for me and my boyfriend was very friendly and helpful and such a sweetheart.

I went to upgrade my Phone and instead of upgrading my phone I downgraded it because the new phones suck. So anyways I paid 80 dollars and the phone didn't work so I have this phone for 2 days and then I went to change my phone for the old phone. I told the girl that works there I want my money back!!! And listen to this she didn't give me my money back. She didn't give me a new phone. I have to pay 15 dollars more to turn my old phone back and I stay stuck with the new phone that is not even working. METRO SUCKS.

I switched to Metro PCS and thought I was getting two "free" phones and let me tell you there's sales tax on an item they're giving me for free? There's no sale if Metro PCS is giving me the phone free right? T-Mobile is good at this. "Get a free phone on us?" You mean it's on me because none of the phone providers will cover the sales tax. We should all demand a refund!

I pay $80 a month for 2 lines on the same account and don't get a hotspot! But pay $10-$15 more and you'll get a hotspot... Screw that! Boost's lowest plans even have a hotspot! And tried to charge me more for an extra hotspot because there was 2 lines on the same account, but if you have 2 separate account, both will have a hotspot but you'll be paying more! Metro's a rip-off!

We went in to check on new phones in Bradenton Florida. They told us we could get our phones for free then he told us we could get 2 for free then it dwindled to NO PHONES FOR FREE all within 10 minutes. We smelled ** on the serviceman and his little helper which didn't work there and he was behind the counter. TOTALLY NOT A LEGIT COMPANY! RUN FOR YOUR LIVES... YOU WILL NOT GET NOTHING FROM US!

This company sucks. They claim to be part of the T-Mobile network. I have never seen such crappy service in. Crap phones and even worse service. Every day I want to throw my phone until it smashes into a million pieces because of their crappy service. Their commercials show that they cover all over the United States how is that possible when you can get service in middle of the city? I regret ever going to this company and will be leaving very soon. Even Cricket has better service. You guys suck!!! Lies and BS.

Metro PCS provides garbage phones with even worse service. 60% of the day my phone gets no cell service and I live in a major city where there are supposedly plenty of service towers. I've owned 8 or 9 cell phones in my life and BY FAR the Stylo 3 is the worst piece of junk I've ever owned. Do yourself a favor and forget about Metro PCS. They lie about the quality of service. Coverage is awful!

I started with Metro a little over 2 years ago. I believe they sell phones that they know will cause problems, just about the time you can upgrade. I believe that if you have been a customer for over 1 years, that they should show appreciation by giving the customer, a better deal than others. I have never lost or broken a phone since I started using a cell phones, over 10 years (yes honestly lol). However since I have been with Metro I have had at least 10. All dealing with having a phone that worked good for 2-3 months and I would upgrade. The worst part was constantly calling Customer Service and every one of them telling you something different. The only way I would get help was by saying I was ending their service. Most times it was a few dollars off my bill. The problems are not worth it. I can't wait till the in a situation where I can go somewhere else. My worst regret telling so many people how good they were, I'm sorry about that.

I am beyond livid with Metro PCS NO CUSTOMER SERVICE LINE. First of all I have been trying for 3 days to get a real person on the line and it's impossible. The automated service won't let you through. What I need she can't help me with. All she keeps asking for is payment. It's not about just money Metro. Is that the way you treat customers after they have your service? I try to get online and get help on my account and it's the same thing. It's really annoying. It's put me in a bad mood for 3 days. Not to mention wasted time I'll never get back.

** in Waukegan, Illinois at 1920 N Lewis Ave was super helpful to me on March 10th. I was visiting from Green Bay, WI and locked myself out of my phone. I had just got the phone day before. I stopped at a Metro PCS store on Lewis and ** was able to unlock my phone and was able to get my contacts back. I was so happy. ** was very patient with me as he had other customers waiting. ** is an awesome sales clerk!!

I switched my family to the 4 lines for $100. We got our 4 free phones, and I paid $183, and was given a receipt. We all walked out of the store with working phones. Less than 24 hours later, the phones do not work. I go to the store I made the transaction, and for 2 hours, the employee argues with customer service rep on the phone, stating I have proof of what I paid, I have my bank statement, and the receipt. The customer service rep states I DID not pay any money and that she will not restore service.

Sales representatives at Charleston and Torrey Pines, Las Vegas are horrible. Changed my ZTE phone twice in a month and paid for it. They told me the first phone was scratched and the second got water in it. It is so frustrating as both their reasons aren't true. They made me pay for both phones and I can't do nothing about it. Warranty is fake. Avoid this company. They are damn.

I had problem with MetroPCS taking my money out of my bank account without my permission. I want my funds back in my account. I don't have no money in my bank account because of MetroPCS. They took all my money.

My experience with Metro PCS is terrible, but I'm still with them because family doesn't want to switch. But for me on the other hand don't like the connection with the internet I get lag so much and the phone that I bought from them shuts off by itself and takes very long to turn on. I've went into the stores to let them know about this situation and they said that I need a new battery in my phone that I have to get it professionally done. But I told them there's nothing wrong with my battery that it works better than my brother and my mother right now as I wrote this message it's still on 100% anyways the service is no good with connection to internet.

Metro PCS is bad phone company. I ask them about me having autopay setup. They gonna talk about I had autopay but gonna take money out of my bank account. I'm very unhappy about that I should and other customers should be happy they have. I am thinking about leaving them next month so please watch out for Metro PCS. Their customer service is horrible.

I live in Decatur Illinois. I bought this mobile WiFi for internet on the go. I spent damn near 100 dollars on the equipment. Only to be told later that it couldn't be returned. The girl at the desk never said it was non-refundable. I was told to return the equipment at a corporate store, don't have one unless I want to drive 45 mins out of town. The service itself sucks. Doesn't matter what store you go to here in Decatur. My phone shuts off. They say they can't do anything about it but they sure are quick to jump to tell you to just buy a new one.

Me & my girlfriend went to Metro PCS to get new phones. We seen their ads and want to exchange ours for 2 free phones. Exchange ours from other carrier's. They said would work where we live. Just outside Rockford about to Byron lost service. Got to our house in Oregon still no service as promised. So call and want to return them. They did but we lost our numbers & right to exchange them back at our old carrier's. Cost us over $200 bucks & lost numbers we had for long time. Also have to call everyone to tell we now have new numbers because Metro PCS FALSE PROMISE. DON'T TRUST THEM.

There should not be a fee to just change your billing date. You people charge a fee for everything. Fee to pay your bill at a store, fee to upgrade cell, fee to pay bill through customer service. Why is this? When you were just starting out in the 90's in Florida there was not all these fees. Also I pay $60 for unlimited everything, then why is my system running slow when I watch tv? Maybe I should get rid of this service and go back to cheap as Sprint.

Metro PCS claims to have good service and good customer service. I am here to tell you the opposite. First of all I couldn't text half the time out of my own living room or receive calls. When I would try to use GPS on the highway it would crash and when I tried to bring it to customer service they said nothing wrong with phone. Do yourself a favor. Stay away from Metro PCS.

I purchased a new phone from Samsung and Metro PCS in Freeport would not turn the phone on. They told me I had to purchase a phone from them in order for them to turn it on. I went to another phone store and they turned it on in 5 minutes. This is the second time Metro PCS in Freeport has done this. The manager David is rude and does not work with the customer’s best interest.

I was overcharged on my account for services not rendered. Called customer service which was so frustrating. She kept avoiding the overcharge(s) and did not understand English. What a mess. Just paid over $150.00 for new service and they are not going to wave the fee for old phone service that was stopped on the same day new service went into effect. Looking for new phone service.

I purchased an upgrade phone on yesterday. These guys failed to tell me that if I wasn't fully satisfied with the phone that I will be stuck with it because they do not give refunds on upgrades... ONLY IF I WAS A NEW CUSTOMER. Think long and hard before getting services with these guys!

I don't usually write reviews bit after being screwed over for years by AT&T and Verizon, I made the switch 4 months ago to Metro PCS. I got the free Samsung J3 Prime which works great. It's super fast and holds all my apps. For $20 I added a 64GB SD card to hold tons of photos and music but it really wasn't necessary yet. The best part is no more dropped calls or black out areas that I had with other 2 carriers. It screens scam calls and I only pay $30 a month for unlimited everything on our family plan. That's right. 3 free phones and 3 lines of unlimited everything for $90 a month including taxes. I was paying that for 1 phone. Thank you Metro for great service excellent customer service free phones that actually are worth something and I don't have to sell a kidney to buy and great features. 3 of us are very happy customers.

This company is a rip off. I paid almost 150 altogether, switch from another provider to this provider. Big big mistake. Have to stand outside my house to get service call then they do all this repeating my name and get nowhere saying the rest, set every thing blah blah. Then tell me a ticket will be made, 3-5 techs will have me straight. Ummmm. Still have to stand outside and they think I am going to pay 95 a month to stand outside to use my phone?

I've been GIVING my money to the Tara Blvd (across from Walmart) location since 2015. After three months of purchasing a new phone... Either the phone has problems or the batteries. When I ask to speak with a supervisor, manager or owner... The Hispanic girl tells me there is no supervisor, manager or owner at that location. My advice to all of you would be to also complain on Ripoff Report.

I live in Bonner Springs KS and I purchased a Moto cell phone with Metro PCS. I very rarely had coverage and in four months I was only able to make one call from inside my home. I complained daily and after four months finally someone I spoke with tells me that I could get an upgrade to a phone with a internal antenna. Why would you let me go four months knowing I couldn't make a call before telling me my POS phone does not have antenna. The phone sucks, and the coverage is horrible and I would not recommend this to anyone.

Okay so I just bought a brand new Moto E back in January 2018. Now keep in mind I have had Metro PCS for the last year and a half. But for some reason the stores like to open a new account for every time you get a new phone. Or any deals. Which I don't mind but it makes my credibility look not so sturdy. But anyways. Since I've had the Moto E I've had issues all month and this month with service. I live literally a mile from the store. I walk to the store I'm so close. Every time I turn on my WiFi to use, I never receive and texts and cannot send texts until I turn the WiFi off from my phone.

Metro PCS has lied to so many people including myself and my wife. We both were promised rebates, mine $50 and hers $100 dollars for her and her fathers. Of three claims none have been rebated in well over a year now. Metro PCS you are disgraceful. You baited us in and obviously switched it up on us by never giving the rebate for which we all signed up for. That is the only reason we coerced to buy the three phones in the first place. You are thieves. You steal from us and we are loyal to you. I think that little 50 per phone is gonna cost you hundreds maybe thousands per phone as I believe I'm going to save for another phone with another phone company now due solely to this type of deceit. Any good ideas anyone on the better way to go???

I have had Metro PCS as my cell phone carrier since January 2017 when I purchased the phone. And every month I would make a payment. The first few months went well but then after about 3 months of making my bill payment, I was having trouble paying it online and through my Metro App and my payment would be not processed, they claimed it was my bank's fault and I need to contact them and have them authorize the charge so I called the bank and they said no company was even trying to take a payment out of my account and there's no charges pending. So I call Metro PCS and the automated service never helps me. Always hangs up on me and the online chat also just leave you waiting no response. I'm very dissatisfied with all of this. My phone will now be shut off by today because Metro PCS won't take my $50 payment so this is where I stand and this has now been about 8 months and I'm so fed up and tired. Bye Metro PCS. Thanks for nothing.

Switched to Metro PCS about a month ago and after 4 calls to 611 and 4 visits to the store I continue to get "no service" in my home. My wife have Metro PCS but with a different phone and she gets good service. Metro PCS refuses to provide me with a phone that work. I have an iPhone SE. All I want is a phone that I don't have to keep repeating myself on and getting the "no service" when I try to use it.

Their switch provider 2 of $80 deal and 2 free phones is a scam. Went in to switch from Wal-Mart family plan to them, and told I am not eligible. It's on T mobile network. Offered me $50 off new phone and $60 per line. So instead of $80 and out the door, it's $520 for 2 phones and service. Every provider uses T Mobile network system or Verizon or Sprint. Their deceptive ad should say switch from Verizon or Sprint and get XYZ. Wasted my time and got my hopes up to upgrade.

Metro PCS is very reliable. From their plans which are quite affordable to the phones that they sell which are excellent and services never been interrupted and eight years that I've had them.

Hello. I just bought the ZTE Max phone on Sunday 2/25/2018 and when it’s in vibrate it does not make a sound. I went to the store and they told me I could send it in and get a refurbish phone. Why is it that I get a refurbish phone if I paid full price for the phone? As I was walking out the worker told some customers that they have 6 days to bring the phone back if they don’t like it. When they left asked the worker why is it that they get six days and I don’t get any time. The worker stated because they are new customers. Why is it that new customers get 6 days and loyal customers do not get any time? I really like the phone. I just don’t like that it does not make a sound when it vibrates. I really think is a manufacture problem or something is wrong with it. Please help me or who do I have to contact. Thank you.

This company has cheap phones and the cell coverage is okay. But they do not care a hill of beans about their customers or customer service. If you call with a problem they will tell you multiple times that they care and want to help but they are incapable of resolving anything and will not pass you up to a manager, nor give you a manager or a regional's name. You can't get anyone at corporate to give a hoot. I filed multiple complaints and requested a call back but no one does. They simply couldn't care less as long as they get your money. The people at their corporate store told me if it was them they would have resolved the problem but since it is a franchise all we can do is go back to the franchise that has their name out front of it and try to get them to help. Can't give us the regional person's name or number to contact, that's against their "privacy" rules...not even their name.

Metro PCS is the worst prepaid phone company to ever have. Where do I begin? First if your phone is disconnected they have their system to where you cannot speak to representative on purpose. Second I paid 5 dollars. Got a cycle change. I paid 184 dollars the rest of January's bill along with February's full bill on February the 2nd and my phones were shut off on February 21st. You never get 30 days of service with these people. They are ripping everyone off whatever day you pay on with. THIS PREPAID COMPANY SHOULD ALLOW YOUR FULL 30 DAYS AS BOOST MOBILE AND CRICKET DOES! If you are on a fixed income and do not get paid until the 1st or 3rd and you pay 5 bucks for a cycle change so it can accommodate you at that time of the month. Why would you still shut someone's phone off?

The reason I make this comment about Metro PCS, think about you don't have any money, your phone bill is due, the phone suspended for non payment. I called them two times for extension and they approved it twice. I'm driving for Uber. They give me access to make my money and pay the phone bill. Thanks guy. Good job.

MetroPCS has the worst network. Every time I come back to this carrier it never seems to get better. Forcing customers to pay full price the first month for "unlimited data" yet is so horribly slow compared to the likes of Boost Mobile and Cricket. I don't need to pay for its most expensive plan if it's not going to deliver what it promises.

My husband and I started with MetroPCS and I started to have issues with the ZTE ZMax Pro, from it not working in cold weather (twice now), to going through charger issues, my SD card being ruined so had to get a new one, and the touchscreen automatically going on its own and not working properly. Went to the store twice no help, contacted MetroPCS no help, I even contacted ZTE again nothing. No clue why we keep paying for an account and get no help and on top of it all they wanna charge an extra $15 to upgrade or downgrade phones. SMH.

Purchased a phone on the 16th, went to returned today the 23rd. Lady at the desk that help me agreed I was within the so called policy. Chargers had never been taking out of the box. All paperwork & phone was used for 10 secs as she checked!! She made a phone call to the do call manager. Explained everything was perfect with phone etc, evidently the so called manager can only do the refunds, whom I could hear talking very clearly over the phone to the lady at the front desk... Her words, "No oh no we can’t do a refund on that. No sorry go to." or anything that was it! Very unprofessional for a so called manager! (Monica) was her name... People like her are a majority of the reason why the world is like it is today!!! I will share this daily & never ever refer ANYONE TO THIS COMPANY. Pathetic way of doing business!

Last year I bought three phones that were MetroPCS brand. Within 1-2 mos. none worked right. Each time I had to pay another fee for transfer/activation. Finally I bought a Samsung. $$. However, in less than 10 mos. it isn't charging right and can't keep a charge. The screen goes dark at will. Are these phones refurbished when they're supposed to be new? It's ridiculous and costly. All I get from them is, "I'm sorry." I need my phone for work. I'm so frustrated! Thanks you for listening.

This local Long Point Metro PCS store knew exactly what they were doing - they gave me a refurbished, still defective cell phone for my $55 in-store payment; my insurance replacement phone was a defective, not repaired ZTE; and NOT a brand new replacement phone – as even the METRO PCS Store employees claimed that I deserved. Oh; and let's not forget that $6 monthly insurance fee. Employees at this location asserted that I should have received a BRAND NEW, not a broken, fixed and still does not work ZTE cell phone.

Please, read reviews before you switch to this company. Yes, they offer a free phone, but they don't offer customer service. If you have any problems, you are basically on your own. I just switched to Metro PCS three days ago. First, it was advertised that you can get the iPhone SE for free, I was told I could only get a $75 rebate on any phone. The main reason for switching was to get a free phone, so I just got on for under $75, which was very disappointing. The three days that I have owned this phone, it hasn't had service. I have tried to resolve this numerous times, but nobody can help me. I went to a Metro store, and they said I need to go to the original store of purchase for help. That store is far from me, because I got the phone on a trip to the mall in another city.

I've had to go into the store to get help with problems with my phone and I received professional attention. Most important my issues was solved in a 1 2 3 step. When calling the customer service helpline I received the same professional attention. This is the type of company you want to deal with. A company that is professional and cares about satisfying their customers.

Having had all the big carriers over the years. I finally got sick of them with this new lease program and jumped ship to Metro PCS which is owned by T-Mobile. I own my phone, I have unlimited everything! All for $50. No contract! My bill is exactly $50 every month. Not a single penny more or less.

I would like people to know that Metro PCS is the best phone service to have. Price wise awesome. Customer service the best around. You have a problem call them that walk you through it. I recommend them.

They overcharge very bad. They are rude and the phones they have are very poor quality for the norm. I found after the third month they don't like to cooperate, they have a tendency to forget credits they promise and their warranties don't have no meaning.

MetroPCS made no effort to resolve the situation. I was one store. I use a different store now so apparently it's very depends on the store and the people that work there so honestly I still use metro PCS but the ones store in Monroe it's not that great.

I'm looking at a recipe online. I get interrupted with Amazon ad you can't get out of. Used to be I could x out. They chg that. Now you google search anything. Asks if you want to leave this page. Yes. Then you lost your page. Grrr.

Where do I start but in the beginning... The man sounded like an Auctioneer when he was telling us about the phone and phone plans. Took a while to figure out what he was telling us. In the long run we got one phone and I decided to use my own phone from 2 years ago. The guy said before we left that if the phones didn't work out we can bring it back in 7 days. That was great fine and dandy. Less then 24 hours later, we had to bring the phones back because there was absolutely no service in all the areas we went. Huntingdon, McLemoresville, McKenzie, Trenton... It took us 1hour & 3 mins to get to the store that night. They are to close at 6 pm. But that night They closed earlier than 6 pm. (I wonder if the owners know what their employees do.)

I went to Metro PCS store to have my phone checked. The idiot said the screen is cracked. OK let's get a new one. I pick out a phone, purchase it and he then peels off the screen protector I was just told was not there, odd. To reveal a perfectly good phone. Wait it gets really stupid now. We turn on the new phone and it's defective, and we both agree. I say, "I would like my money back." I remind you I have not left the store. "Oh no", he mumbled. "We don't return money on purchases of new phones. It's our Policy." I said, "It's broken." He agreed. Now I have to send it back to the factory to be repaired. Yikes!!! Our policy is designed to steal your money. That's the true nature of their behavior and business practices.

Scam # 1. MetroPCS posts a five star review of the Alcatel Go Flip phone on their website, yet there is no way for anyone to leave a review for that phone. They Scam their customers into thinking you are getting a highly rated phone. Scam #2. MetroPCS offers a 50 dollar rebate on the phone, Fine print it has to be active for 2 months, regardless if the phone breaks after one month because it is such a poorly made phone. I have had other Alcatel phones but this one is pure garbage and MetroPCS knows it.

Anyone that has a MetroPCS account may want to look into it as they like to falsely advertise their phone. They will sell you a phone telling you it's 16 gigabytes of storage without informing you that after their apps are installed and updated that you as a customer only going to receive 4 gigabytes of storage. And that you may want to buy a SD card and because of the way they have their system software updated and their accounts when you receive an SD card you are forced to mount it to your phone making it swear that SD card is no longer usable for any other phone than the one it is mounted to.

English is a second language to them and I spent 1/2 hr explaining the same network problem I've had for the past two months... I don't want be "bubbly". Just address and fix my concerns!!! I QUIT saying "I'm sorry". I don't care about your "sorry"... fix the problem.

A free telephone Samsung J7 with the service is a pain in the neck. Signal to the internet since the first day of use is giving trouble. I don't have this kind of trouble with the other company with my Samsung Galaxy 6.

So where I live I get almost all bars on my phone. Or at least that is what my phone says. It constantly tells me I don't have service or internet connection. I thought this was my phone so I bought a new one. Same problem. I then that phone started acting up and I was having issues with it in the first month. I took it in and asked if they could warranty my phone. I was told that my phone no longer qualified because it was after the phone's warranty period. I looked in the warranty booklet in the box that came with my phone. I went back and confronted the person with my newfound knowledge and he told me the best he could do was reset my phone or claim insurance on my phone which was the same price I paid for the phone. I have had it up to here with this. I am tired of being treated like another payout.

They have non USA customer service. They take too much time helping you. Also the first phone I had was a LG Aristo and it overheated. I went to the Metro store. They charged me $15 to order me a replacement phone which was the same phone. It was also defective so I went to MetroPCS.com. Ordered a Motorola Moto E4 for $109 free shipping. It works great so far and I sold the LG Aristo on eBay. Their customer service stinks.

Metro Charges for everything. The service is no good. I got more dropped called than anything. I just tried to change my number due to threats to me and my kids just to be told no. Not to mention it's a 12.00 charge to get a new number. I’m so not satisfied with Metro Services or phone ugghhhh. Considering switching provider soon.

I have been a customer with this company for over a year. I have put up with the terrible service, and I pay far too much to deal with this nonsense! Where is my hotspot? Where is my unlimited data? I will sue the company if this is not resolved!

I signed up with Metro PCS 6 month ago at the recommendations of my boyfriend who was friend with the owner of the local store. During those 6 months, I've had many frustrating moments using the phone. First, I wasn't able to receive calls. When someone called it went straight to my voicemail. Second, I was not able to call others either. There were many times when I called, there were no ringtones or calls were ended abruptly by itself. Third, when my boyfriend and I were traveling in San Francisco, we were not able to reach each other on our phones by calls and texts. The Metro PCS customer service representative said that it was probably because there were not enough towers. I don't believe that was the case. We were in the downtown of one of the biggest cities in the country. Fourth, the customer service representative at the local store are deceiving, rude, and unprofessional.

I went to Metro before Christmas to add a line. I was given one price. Then at the time of payment was given a higher price. I told the rep to cancel my order. He told my husband and I to wait. Went back into his computer to "fix" the problem which allowed me to pay the first quoted price. I went into a store to pay my first bill and there was an extra fee added to my account. It was the difference of the 2 prices given when I added the extra line.

Phone (ZTE BLADE MODEL) was defective since day 2. I basically threw away 130.00 I didn't have to throw away. Phone overheats. Processor glitches constantly. Can't even take videos now 2 months into my purchase. Keyboard glitches constantly. I could go on and on. They don't offer full refund and will only exchange for same model... Why would want same piece of garbage model.

I switched my phone carrier over to Metro PCS because I was tired of junk phones with my other carrier. I couldn’t keep my phones charged no matter the 7 different phones I purchased over a 2 year period. I couldn’t hear clearly and no one could hear me. I could only put my phone on speakerphone. And the same thing happened with Metro PCS only difference was the manager of the store cheated and took my money… I got a free phone for 200 only to find out no one could hear me talk it was muffled and I took it back. He told me he would give me a different free phone and hyped it up and made it sound like it was getting all this free accessories with it. And then at the very end he told me I’d have to change my phone number.

Their customer service is horrible. They put me on hold several times. Never solved the issue of them saying I changed my rate plan from unlimited gigs to 5 gigs per month. They lie to customers and when I asked to speak to a supervisor they said none are available. Horrible service and horrible foreign customer service that are not helpful in the least. I hate Metro PCS. I will be terminating my service in a couple days.

I've had Metro PCS for 4 years now and I haven't had any issues, whatsoever. After 4 years, the price hasn't gone up once. Plus, it's the only noncontract phone company I know of that lets you "upgrade" your phone every few months. Very happy with my phone service.

This company is the worst. I didn't buy my phone from Metro I just bought a sim card. I bought my phone out of the Apple store unlocked and Metro PCS is telling me that they have to hold my phone to their network for 90 days so I wouldn't be able to use my phone internationally. So they literally holding my phone hostage. This company is the worst. So upset. Wouldn't refer anyone there.

Got Metro PCS. They got the "PCS" right. Piece crap service. Paid 149.99 for a Stylo 2 LG phone... Service 60.00 quote UNLIMITED. Yeah right. At first I was thrilled got INSURANCE. Oh yes, 6.00 next month...had service the 8 months internet service without using wifi. FORGET IT. Dropped phone. Ok got insurance. Well we no longer have Stylo 2 so pay 149.99 for Stylo 3. Wait this was cost upfront. Well call insurance... some foreigner babbling answered. Couldn't understand a word. Got fleeced for 8 months. Horrible service!!! Wife is on Xfinity, got me another LG phone. NEVER AGAIN. BTW NO CUSTOMER SERVICE. ONLY RECORDINGS ON COMPANY SITE. WISH I COULD GIVE ZERO!!!

I bought a total of 5 phones from Metro PCS and the promotion was 50 dollars if you transfer from one phone company to their company so I did. He charged me 50 dollars twice when it was advertise that transfer 2 lines for a fifty dollars he charged me 100 dollars so the next month I came cause I didn't like the first phone I got and brought another phone. The phone kept going to the Metro PCS's screen and staying there so I came in to get another phone. After calling Metro PCS they told him to give me another phone so he did after telling me I got to pay my bill there to get good service. So I came back and said this phone not working either the fingerprint thing not working to charge it it kept buzzing. So I brought the phone back. He told me that I didn't pay my bill here no phone. So I was forced to keep the phone.

I went to the Metro PCS on Crowder Blvd in New Orleans, LA to pay my cell phone bill at 7:45-7:50pm and they said they're closed. I couldn't pay my bill online. I have credit card issues but to be closed 10-15 mins early is very bad for business.

I left Boost Mobile and went with MetroPCS. The day I went into the store 11/30 2017 I waited approximately 2 hours to be waited on. I was waited on by a guy named Moe. I got the unlimited plan and a new phone. After I was all connected Moe handed me a headset and said to me, "Here this is for waiting". I said to him, "You don't have to do that but thank you," got my receipt and went home. On December 29th 2017 they shut off my phone because I didn't pay. My bill used to be that it went from the 30th to the 30th because that's why I go down and sign up on the 30th because that's what I pay my bill on the 30th!!! So I got my receipt and when I looked at my receipt I noticed that Moe I charge me $21.21 for the headset that he supposedly gave to me for free. I was Furious. I went down to MetroPCS and of course Moe wasn't there.