Metro by T-Mobile Reviews

This is the worst service ever. I would give this service to a blind person. The customer service does not help. I don't care how many time you claim you changed my towers the service still sucks and I stay in the city. No signal 90% of the time. Call drops. Can't be heard. Phones are garbage & refurbished.

Metro PCS franchises out locations (most of them) to Foreigners (Middle Easterners) & when you call for service the reps are in India etc and have a total disrespect & disregard for Americans that pay their ungrateful salaries. They offer the least expensive phone deals giving you least effective brand new phones but don't tell you (Up front) that within that service you will NOT be able not make FREE business conference calls, you will NOT get trouble Free reception on their basic or so-called unlimited data plans, you will also frequently NOT have usage of your phone @ all when they force you to do upgrades!!! This is dangerous if you have a life changing emergency at hand and need to reach someone or call 911.

Been loyal to Metro for 20 years but they don't care a pinch about it. They just downgraded my data plan from 3GG to 2GB a month just by switching over to a new phone. They're becoming greedy and don't care of current financial situation of people to take advantage of them. Looking to switch to a different carrier real soon!!!!

Listen, a few months ago this company sold me a defective phone. I repeatedly since day one have been back and forth with them on this freaking issue. I have spoke with and messaged several people. One rep told me that they accidentally fried my card and that she was submitting a ticket for the company to send me a replacement phone. She said I should see it in two weeks. A month later...I called asking where it was. Response? 'We have no record of that conversation and you can't have another phone for free' (no joke). Mind you this phone HAVE WORKED AT ALL AT WORK TEXTING OR INTERNET since day one. (Day one!!!)

I just changed to Metro by T-Mobile and I'm loving the phone so far and the service but I just wanted to give the praise to the worker that helped us with everything we needed. She went over and Beyond to make sure we were happy and we were walking away with everything we needed. The worker Karina on Northwest Expressway in Oklahoma City should get the highest praise because she truly cares about her customer's happiness and knows all the answers to any of your questions.

I swear by my life on this. I will preface this now, because I know once you start reading you will ask why put up with it? I am disabled and on a fixed income, and I look after my elderly mom. Anyways this is the worst customer service I have ever experienced in my life, when I tell you their customer service has made me somewhat prejudiced towards outsourced call centers csr's, and full of rage I once threw my phone at the wall. This is only addressing their outsourced call center agents, not the typical meh customer service you get at their stores.

Aug 25, 2020 at a franschise Metro PCS store reinforces similar experience at another franschise location in 2018. Each and every service is charged at some rate you don't hear about until after you've invested time explaining something simple that they can set a few parameters on your phone in front of you. In 2018 it was configuring an android byo phone to use their network. Back then I was to be charged $50 to set network parameters. This was after he charged me for SIM card and installed it. I was so upset, I refused, took my phone home, searched on internet, followed instructions and activated my phone at home.

On Monday August 17, 2020 I couldn't place phone calls from Austin, Texas to Dallas. From Monday through today (Wednesday), the customer service phone number does not work. It opens your myMetro app and says to follow the instructions on the screen and the call closes. And there are no instructions on the screen except "pay your bill" which is not due yet. No way to contact Metro PCS about why can't I phone Dallas. Chat on their web site says to call customer service.

Lose your SIM (phone)? That's your problem, they need to send an SMS verification code before they can help you. So, go to a retail store if you want assistance. They are -- without question -- unaccommodating.

Metro PCS refuse to do any business with Discover Card Company. Metro PCS refuse to except any payment done by customer using Discover Card for free because they are prejudice against particular group of people and things in that company. Pictures are available for proof.

Online payment.. For the second month in a row I can not pay online.. The system generates a message my debit card is not valid.. I go to the Shop and the payment goes through like in on all other places I pay with my card daily.. They want you to pay the extra 3 dollars.. Miserable company.

Today is August 3rd, and I had the pleasure of being in Metro PCS in Plano Texas on Parker Road at Avenue K. Like most reviews customer service was always the problem for me. But let's talk about today August 3rd 2020. I had the most unspeakable exceptional customer service from Ricardo and Angela the store manager!! Very attentive. Very suggestive about the phones, the both of them were very apologetic because I had to wait 10 minutes for the phone to be program which wasn't a problem for me because like I said I truly enjoyed the service from both of them.

Metro PCS claim I haven’t paid my bill in two months so they deactivated my phone. STILL, I have proof of payments. Plus I’m dealing with working in a pandemic trying to pay bills and trying to keep my family and myself from catching this virus. I work in the healthcare field as an essential worker, I NEED MY PHONE... This is why METRO PCS can go STRAIGHT to HELL... WORST PHONE SERVICE and COMPANY EVER. SHOULD HAVE learn before from being an ex-customer of SPRINT. These are the absolutely the worst company ever... period.

Good day: I'm a 67 years old Hispanic nurse, to report a bad experience in the MyMetro store located at 1014 N 24 st, Phoenix AZ 85008. I'm a generous client who gives tip for taking care of me and ** recognize me and took care of me, there was another worker with her that was all the time looking at her cellular, small office, with no customers. Only one person to do a payment during my stay. ** recommend me to have a Samsung and I gave her a tip of $10 dollars which she took it without any thanks to me. She help me to set the cellular and I paid cash. $120.00. She told me if any questions to call her.

In the last 2 weeks I have been without phone service a total of 4 days. When I say without service I mean completely. No talk, text or data. No explanation as to why. No credit on my bill. No apology. When I did try to call in to find out what was going on I couldn't get through to anyone. It just said they were busy and hung up on me. Now tonight I can't send any text messages. I'm sitting in the same spot I have sat for the last 2 years, and my service was fine. So it's not that I'm out of their coverage area.

Only give 1 star bc have to for review but they don’t deserve a star! The sales person has been signed so much person for the last two years. I suggested location in Kennesaw. Here shortly that their insurance policy changed and said it was very beneficial to keep insurance on the phone. There’s boyfriend thing happened even exclamation needed. They would give me a new phone in the store. Well it’s nothing like that. I Consider this to be insurance fraud and a cheap shelf tactic for the person increase the sale price. Scamming their customers and this Country!

We switched from Cricket to Metro PCS 2 months ago. Out of 8 weeks we spent 7 weeks waiting for net response. IT IS RIDICULOUSLY SLOOOOOW. It was a mistake. If you are with a different provider please stay there. Metro pcs is a threat to your safety. When you need it most it lets you down. Same with phone calls. 80% never connect.

I've signed up with Metro PCS on June 11, 2020. A girl at the Greensburg PA shop was extremely nice and I left a positive feedback for her on Google Maps and to her manager. While the girl was nice, the phone and internet services were not that good. I've signed up for the highest $60 plan hoping to use the phone as a hotspot for my tablet as well. I wanted to purchase a hotspot device also, but I've been told by a representative that I would not need it. A week later I started to experience the problems. The phone connection was cracking up, people could not hear me on the other side. Internet was super slow, with constant "time out" and "can't connect you securely" messages. I came to another shop in North Versailles PA and said I would like to purchase a hotspot device to improve my internet connection, they said I did not need it and I walked away with nothing.

It's good to know that during a global pandemic and being a loyal customer for well over 3 years that they could honestly care less. Have always paid my bill on time and never had a issue but the one time I'm asking for extra help "we are so sorry and we understand but there is nothing we can do." It's good to know they care so much!

Do NOT do business with these people. My father being elderly did not know any better. Thought my cousin was getting him into a good deal with a phone and a plan economical. These people are terrible to elderly. My father paid cash for a phone. I was given the receipt. He had the phone over a year and when it was time for my dad to go into a long term facility and I took over my dads affairs and was adding my dad to my cell plan this company locked up my dads phone even though he had had the phone more than a year. Refused to unlock it for us.

The customer service is very horrible, rude!!! They will hang up on you without no explanation. I received different information from 12 people stating different stories about my old account. Someone stole my information and on top, I was charged extra when trying to open an account with them. Avoid this service at all cost!!!

Customer service basically said to go buy another phone when I just purchased this phone 2 months ago.

I have been a loyal Metro Pcs customer since 2013. I decided to buy my Husband a new phone for Father's day. I went on Metro's website and purchased a $150 phone, screen protector, and case totaling $200. I received a confirmation email with an order number. It said if I ordered the phone before 3pm I would get the phone the next day. If I ordered after 3pm, i would get the phone the following day. It said I should expect a email once the phone has been shipped. 6/16 no email. 6/17 I decide to call Metro. The representative told me to respond to the email I received. I told her that I could not respond. She put me on a brief hold and when she came back she said your phone will be delivered via UPS by 3pm tomorrow. I said great.

I currently had 4 lines with Metro for my children, I went to the metro store. Purchased a iPhone Pro Max cash... Decided to add it to Metro so I wouldn't have to pay 2 bills anymore. However Metro Service didn't work at my job which makes it very inconvenient being in sales and not getting calls while at work. I switched my phone/service to ATT which I had previously because I know their service works at my shop with my IEMI and phone number which was approved and done... I put SIM card from ATT and then was told my phone was locked by Metro! I called Metro. Between holds/transfers I spend over 5 hours on the phone! They sent me to Apple to unlock phone, Apple told me that Metro has the capability to unlock phone, and they do not however.

This company SUCKS!!! Whenever one calls for SIMPLE "CUSTOMER....**SERVICE** one gets their PRE recorded message(s) that does ABSOLUTELY NOTHING to help but loop one who calls to ACTUALLY **SPEAK!!!** to someone about an "issue" around and around and around and around and... YUP....YOU GUESSED IT... AROUND!?? to the SAME set of BS messages they play for one who calls. And this is NOT just because of Covid-19 either. And even if that WAS/IS their **EXCUSE** for not having a real LIVE person come to the phone someone could get to EXPLAIN a certain "issue" to. (mine *THIS* time being I cannot get to my voicemail and.....And I cannot receive calls either...and.... alright... forget it.

If you can avoid Metro PCS I advise you to. They dont tell you one when you pay for their insurance that they cant give you a phone if something happens to yours and you go into the metro store. At least not in VA. They have to mail it to you overnight. That is fine if you have another phone and if you are not in a medical urgent situation which did not matter to them. My choices were to get a phone like mine at full price or buy and upgrade meaning either one was 200 bucks. I asked if I would get any credit for my insurance and the answer was no. I then was told to call customer service who told me all metro was doing for covid and that didnt I have anyone who could help me with my financial situation. Which wasnt the issue I was making.

I've been a Metro PCS customer for years now. I use to like my service until all these scam calls started coming thru. There is something going on illegal. I'm home a lot and my IP address shouldn't change. I've had a customer service representative illegally in my account. I don't trust the stores. I've caught two workers taking pics of ID's and keeping them in their phone. I told said delete it. I've been going through identity theft. When I find a new company I'm leaving. Plus they did nothing for customers during the pandemic but made sure to cut internet on and off and the phone while it was paid. Not getting what I paid for. I liked Metro but I don't trust it now. Too many scammers all of a sudden calling. That needs investigated especially with identity theft out there and I'm a victim.

I purchased an Alcatel 3v phone about 6 months ago and start having problems with it such as phone getting hot while charging. Now the phone will not completely charge. I went to store, purchased another charger and it still doesn't charge, I was told I need to get in touch with a third party. They'll get me another phone in about two weeks. What???

I have been using their service for many years before TMobile bought them. They have always had the best deals. My issue is the last sales associate that sold and activated a phone for me sent out a text message from the NEW number to a scam artist without telling me. I thought she was nice so I gave her a great review because she literally begged me to give her a good survey review before walking out of the store. I am sure she received some sort of payment for my information. Ever since then I have been bombarded with scam calls a minimum of 6 calls and 10 texts PER DAY. Not just some random Nigerians, it is a scam operation. I literally communicate with 2 people each week, so these extra calls and texts are annoying. I will probably never use Metro PCS again once I buy my next phone. WARNING: SALES ASSOCIATES IN STORE CANNOT BE TRUSTED.

Phone that I had purchased from Metro PCS about four months ago quit charging so I went in to buy another phone. I asked the representative was the phone I was looking at compatible or it's similar to the one that I have on down to the charger. She said yes and that was a lie. Secondly I paid with a debit card and she said my card was declined so I thought that was a little off however I went and took the money out the bank and came back and paid in cash. Well come to find out my card wasn't declined at all. It actually went through so I told him that they owed me $160 from off the car so now they're telling me that I'm going to have to wait 7 to 10 business days and hopefully it up here back on my card.

I called trying to get help. They claimed to have a $15 package now because they know people are out of work due to the coronavirus. Not only did the lady tell me I could not receive help because I changed my plans before but she also stated that Metro is very strict at this time and they're not helping people although they sent me plenty of emails and messages stating that they would love to help. Miscommunication and lying is not okay especially at times like this. I'm planning to change my plan Service as soon as I get on my feet. I suggest other people do the same cuz it's not okay to be lied to. I did take the lady's number **. She wouldn't allow me to speak to a supervisor.

Metro PCS by T Mobile is the worst phone company ever and sarcastic agents that are rude because of their horrible service and no service! They want you to pay for service you don't receive! No signal, call drops, I have to turn off and on my WiFi, and constantly switch back and forth the Mobile Data inside my home where the Internet and Cable are working perfectly well! the agents and supervisors hang up in my face because I'm angry at having to call them every single month and now every single day. They keep switching and changing my plan without my permission also! Do not switch to.

What an absolute ordeal. I ordered a phone from their web store with ups 2 day ground shipping 4/23/20. Phone never shows up, although ups said it was delivered. Called UPS support, called Metro pcs support, neither company wants to take responsibility, blames the other company and expects me to sort it all out on my own.

Soooooo.... during this pandemic a lot of places agreeing not to disconnect people's service, some cell phone companies are even giving people free months of phone service but not Metro PCS, sad part about it is I didn't even call for free service. I just called to get my payment date changed to 2 or 3 days after my original date that I had to pay because it was my pay day, she told me I would have a fee to pay & if I would have done it right then & there it would have cost me even more than to wait until the actual date it's due. So I said forget it, the day came for my phone bill to be paid the next morning I woke up they had cut my service off so I tried to do the extension they weren't even allowing that & I've never even used my extension before, so I went on paid the bill, once again this month I actually forgot to pay the bill woke up & service was off again, but I paid it.

So I just got off the phone with Metro PCS's customer service. I called because I have been affected by the COVID-19 pandemic and there have been word going around that Metro PCS was helping their customers in this time by giving them credit/extension for up to 2 months. My mother received the credit for two months and she has metro PCS. I didn't think I would need this help because at the time I was an essential worker so I was just paying my own bill. But now, I am pissed because the moment I call to ask about it, they want to lie and say they never did it when I know more than one person that received credit/an extension for their phone bill with metro.

I should have stayed with Boost Mobile..This service is horrible and mind you I bought a brand new phone from Samsung and they messed up my boost mobile account. I had an iPhone I was paying for on boost that was for my oldest son. These people at the store some way disconnected his line and messed up the account. Not to mention all I was doing was transferring my number only. Oh and the service is horrible both phone and customer service. I never can make outbound calls unless I basically leave out the neighborhood and calls always dropping. Really defeats the purpose of having a phone.

Metro PCS was great when it came to changing my carrier. I went from Cricket to Metro Pcs and I got a better deal. I also got two new phones for signing up with Metro Pcs and I also got Amazon Prime. It costs me less to go to Metro PCS. I get the same amount of service as I did when I was with cricket. My bill is the same every month so no hidden fees or extra fees that you have to pay for.

I am new to smartphones. I had a flip phone for 17 years. My cell company was closing so I needed a new provider. I thoroughly researched at least a dozen companies for good service and... A free phone! The only one that fit was Metro PCS. I got a free Samsung Galaxy Android worth at least 150. I pay 40 monthly for unlimited talk text data. My big problem is service. I call 5 stores in my town and they rarely answer the phone. They also are uninformed or reluctant to answer my numerous questions. Remember- this is my first smartphone & it's confusing! I now call an out of town metro and a local competitor to answer my questions. Hope this helps you.

I'm so disappointed they offered customers for 7 days free wifi and phone service for 2 months due to virus. When I called they stopped. The customer service Representative would not bend. They said, "We are not offering that." Spoke with 3 supervisors. Ridiculous customer service.

They are really happy to help with problems. The one thing I don't like is they charge dollars to use my credit card to pay at a store. So I pay with the app. It is interesting that they are owned by T-Moble but phones are not interchangeable or so they say.

Metro PCS is a awesome prepaid phone company. Has awesome plans available to fit almost any budget. Offers extension plans if unable to pay a bill. Easy bill payment options lots of stores and phones available.

Well the process was kinda slow with having to submit my driver's license. I believe either 3 or 4 times cause the phone that I used while I was submitting my claim didn't take clear enough pictures for one and I'd get closer to my license and take another picture then you said it didn't have all my sku (I believe you called it) bars was all in the picture, then the front didn't show my information clearly, after (what I thought was to many retakes) I had to go borrow a phone just for pictures, to send again. My fiancee and myself both could clearly see everything on both sides of license. You said the corner was cutoff (not showing) which that's how I got my license from the DMV and the sky bars were cut off short by the DMV (not me).

Absolutely the worst cell phone company in existence. I'm BEGGING you to NOT use this company. Phone calls get dropped daily, the internet is extremely slow and doesn't work 1/2 of the time, customer service sucks, the automated system sucks, etc. PLEASE do not use Metro PCS. They need to go out of business.

Our housekeeper had her phone turned off because she didn’t have a credit card for payment. They were non communicative about her problem. We finally paid her bill online. This is unacceptable during our Pandemic emergency.

I am out of work due to Covid 19. Metro waived my phone bill for 2 months and have my mobile hotspot. This was extremely helpful to me as unemployment is giving me the runaround, And I literally have no income right now.

I have been with Metro PCS for many years. I've had no real problem during that time that was not addressed. The rates are not bad. There is payment offices throughout and are pretty easy to get to thru out Staten Island, New York city. They have upgrades a few times a year, that's when you can get a new phone for free if you want. The prices are not too bad when you do wish to buy a phone. They also an assortment of stuff for the phone for not too bad a price.

I am angry this morning but more hurt than anything. My son just died this past December unexpectedly of a massive heart attack and I wasn't prepared for it so I ended up losing my housing because I couldnt pay all of the rent by myself and they had No Mercy but evicted me. With nowhere to go I was relying on my car for everything I did. Coming home from the funeral someone pulled out in Front of me and it totaled my car and crushed my knees. The driver nor the vehicle they were driving was insured. With no way of getting anywhere I called my phone carrier at the time Sprint to explain my unique circumstances and they still shut my phone off with No Mercy. That's how I became a T-Mobile customer in February 2020.

I think that Metro PCS could provide better provisions to deal with the current COVID-19 crisis and or pandemic that we are ALL in!! l I saw what they are offering and I don't think that is enough. FULL SERVICES should be offered at a discounted price until we are through this crisis!!!!

This company decided to remove their $40 unlimited data plan and are advertising a supposed to be 50% discount on one package (claiming to be more packages). The amount of data is very limited and when you try to change it they will charge the full amount and will not allow you to change it back. It's very sad that companies take advantage of a crisis to take hard earned money from consumers. I will cancel my service and will Never (God willing) do business with these thieves again. Beware all consumers. Don't fall for that trap.

MetroPCS has no hidden fees and no unexpected charges that mysteriously appear on my bill. I've had MetroPCS for years and I won't go back to any of the other providers I've had in the past. The 4 lines for $100 dollars plan is fantastic. No contract. Unlimited text, calls, and DATA, which is important to have access to the internet nowadays.

Love this company. I have 5 lines. I pay less than 200 dollars. Everything is unlimited for each line along to say I have Amazon Prime for free with my family plan. Phones are not high to purchase. Wouldn't change phone company for nothing.

It's inexpensive. Customer service friendly, no add on charges or hidden takes.. It's always the same price.. Verizion constantly changed prices, and offered us free iPad that went free... They scammed us with a two year contract. How is that free.. And it wasn't a deal.

Customer Appreciation is not their thing. They only care about money not the customers that have been with them for years. This COVID crisis has proved that. They have to be the ONLY cell phone service carrier not willing to extend, postpone or shut off payments. I am switching to Boost.

I had a so so experience and it is okay. I can see some of the stuff that I want on my phone. I like the way I can shake my phone to turn on the flashlight on the phone and also shake it to turn the flashlight off.

On March 16 I called in to receive the 60 day credit due to the covid-19. I spoke with agent. Told her she did it so I thought. Come to find out she only did the 72 hour extension. I have been a customer 15 years. Never had a problem but I call Metro. They seen I called on the date but say it's nothing they can do because promotion was gone. I am pissed because no one from this company has even remotely tried to reach out to me. Not only that one of my 4 lines have been without a phone for a month going on two months and they still don't want to credit my account due to all the bull. I have been dealing with the Assurant phone insurance company so MetroPCS I'm seriously thinking about going with another phone company because the lack of knowledge of the representative.

Metro has been problematic much longer than the report issued today, I had service with them for three years, and the last 6 months were a nightmare! I discovered some calls never reached me and callers received the message "enter your carrier code." I lost business because of this only to be told "our phones aren't supposed to be used for business". I tried time and time again on their helpline only to be placed on hold for an average of 35-45 minutes only to be disconnected. After 3 months of this they gave me a $10 credit and again said it was fixed.... NOT. I went with Walmart/Straight Talk and couldn't be more pleased. No dropped calls, and no tech line with folks that speak everything but English. Run people, run fast and dont look back!

Internet is slow or does not work when I need it. Terrible. Does not have a calling and texting history where you can track who texted or called you. Cannot text international without an extra fee. I would not reccomend.

I love everything about the service but occasionally I have no bars and I have to keep pushing to get my messages to send. Other than that, the perks of the plan outweigh the occasional bad cell service.

My experience with Metro is been horrible. The reason is we have had metro for ten years. When Covid 19 came about and we were stuck at home couldn't get paid. Couldn't get anywhere to even pay my bill. They wouldnt work with me at all. I do not have internet at home. No cable tv. This is my only link to what's going on. So my question is what do I do now?

Every store has a really bad customer service, wack data service and signal. Service can be even more wack indoors. Having to restart the phones because of the lack of service is a bit irritating. Everything it's slow most of the time.

I have been with Boost Mobile for a couple years. I always pay my bill. Now we have this covid 19 and I used money to get food and supplies so earlier today I called for an extension from the 29th to April 3rd. I'm disabled and have lung disease. They asked for $14 to extend which I explained I don't have. Sad they couldn't wait those few days so I can pay when I get my medicare....shame on you Metro PCS....Gina

To to the coronavirus outbreak Metro PCS by T Mobile interrupting people phone services. I lost my job two weeks ago due to this virus outbreak. I had no money to pay my bills because our business was shut down due to the coronavirus outbreak which made it very difficult to survive due to being out of work trying to support my family. We are under a curfew here and with that being said each and every one has to keep safe so the virus in our community won't spread to other people. Our phones are the only way that we can stay in contact with families and friends. I had two grandparents who live in the hardest hit places in New York city and both of my grandparents have contacted the virus. My phone was the only way to keep in contact with the hospital concerning the condition but metro pcs by t mobile interrupted that.

You buy a phone and service for 65$ then they nail you for insurance. The phone cost 20$ but there is a 50$ deductible so having insurance is just useless. I broke 3 phones in 4 months. Their phones are junk and the only way to replace it is if they give you a new phone number and another 75 bucks. Don't buy Metro. That'd my advice. I spend more on phones this year than I did for cell service.

So I talked to Metro PCS last week and they told me that I qualified for the two months FREE that they were offering to the quarantined/affected areas. But I would have to call in the day that my bill was due. A lot of people I know were told this as well. They are also now being told the same thing I'm about to explain to you now. So I called today to have it activated. And you know what I was told??? Keep in mind Their customer service center is located in the Philippines. They don't know anything about any of it. There is No two month free period, and If You Don't Pay Your Bill You Will Be Shut OFF. They don't care that the Michigan governor has broadcasted to all of us that they couldn't shut us off for non payment. They haven't recieved any information from their Corporate Office of any of it so they will shut you off... And the Corporate Office is in Dallas Texas only has a P.O. Box number for contact. No phone number.

I don't have words to describe it. The service is excellent. ** is loyal honest and very professional Assistant Manager. I have been with them more than 2 years. But I made lil mistake switching to Sprint which I regretted and cancel it right away within 10 days. Now I am back to Metro and will never leave this company. The service is excellent.. Satellite works perfect. If you need an honest advice and truthfully go in Henderson office at 1016 W Sunset Rd Henderon Nv 89014. They are so kind and they will not gonna charge you any hiding fee. No taxes everything is more than perfect.

"I might have a problem making my monthly payment. What should I do? If you need support with your account due to unexpected financial impacts, please contact us immediately so we can help you." I copied the above from Metro PCS website on information for customers regarding COVID-19. I have called three time(s). Neither time was my issue resolved in the matter mentioned above. The first customer service agent informed me of the Promotional 60 days offer and that it would begin on 3/20/2020. I was told that I didn't have to pay and that my line would be reconnected too. That did not happen, I call back to check on the status. This time, the second operator had no idea of the 60 free days of service but did mention that it would be 60 free days of data.

Due to the virus, I really needed information and updates, But since MetroPCS cutting off phones anyway like there is no Pandemic, I will be changing phone service, I have no T.V or Radio and my phone was the only way I was able to keep up and now I see a Metro does not care About its Customers, So I will be changing services and I will encourage others to do the same.

I called Metro Pcs on 3/18/2020, asking about an promotion due to the Coronavirus and being laid off from my job. I saw on 3/17/2020 on Facebook that Metro offered some of their customers a 60 day promotion and also offered lowering their customers Bills with call, text and internet unlimited and two extensions. I called on 3/18/2020 and spoke with cust rep, supervisor and manager, and they couldn't offer me anything asking me to call back in two days. Something may change.. I have been a valued customer for four years and they couldn't offer me nothing but to keep calling back. Why offer the promotion to certain customers but not all. I will be going to another phone company. Metro Pcs don't care about their customers during a time like this. Smh..

Went January 31st and got two phones and service plans and got a great deal. Was quite satisfied with the employees, who were easygoing and helpful and patient even with my children running around. The problem arose when I realized that the phone I had gotten, one I had thought was going to be awesome, is anything but. It lags. It's glitchy. It is literally IMPOSSIBLE to move any apps to an SD card, which makes the 32gb of internal storage fill up quickly, especially if you don't pay attention and make sure your photos and stuff save to external storage. And I reviewed the policy for returns and called 611 and was told that there should be no problem exchanging the phone for another one at the location I got one from originally, ESPECIALLY since it was also a repair and warranty center.

Metro PCS have been giving out 2 month waivers for the last past few hours then all of a sudden the customers service rep say that's not true when clearly I have family Members that has gotten their bill waived 30 mins ago. If you're going to do something for others do it for everyone. That's false misleading information when I know for a fact I have a few family members that don't have a bill for 2 months.

My experience with this company is terrible. The young lady that helped me 5 days ago was horrible. She didn't explain the service correctly and I simply told her I use my hotspot for my firestick because I don't have cable and she stated, "That's great. We have an awesome hotspot you can use." She never stated after your 15 run out you gotta pay $5 each time your hotspot runs out. That has pissed me off too the top. If you're gonna explain something make sure it's the whole ordeal.

Omg! I went to the Metro PCS place of business located 6805 North 19th Avenue in Phoenix, Arizona 85015 on March 8th to get my cellphone serviced and there was only one worker in there. For over an hour, waiting to receive service while this "young lady", was chatting away on her cellphone, using very bad language and to top it off, I had to listen to "filthy rap music" while I wait to get my cellphone serviced. Finally, I couldn't take it any longer. I left, customers service is very much lacking at this location. A lot of people don't want to wait for over an hour and listen to cuss words from the worker and blasting the same on her radio. I will be finding another cellphone company to transfer to that has a better cellphone and better customer service personnel. This grandmother doesn't like to hear profanity nor pay for lousy commercial filled service.

I switched to Metro because it had a lower priced family plan than the provider I'd been with for 10 years.. What a mistake that was. Over 4 months I had 2 different phones, both of which failed due to faulty charging ports. On numerous occasions I couldn't connect when on the road, which was very frustrating when I was trying to get directions. The staff at the shop I went to were nice enough, but clearly hadn't had much training. When the first phone stopped charging after 6 weeks, I went to the store and the employee told me I could get a free replacement.

Every building I went in I couldn't call out or use internet! Wifi is the only way it would work! I work in Publix in FL. If I wanted to call out it said ONLY EMERGENCY CALLS any building. If they did have WiFi the cell was useless.

Went to Franklin Indiana store to make an annual payment. Employee was out front smoking and then was unable to take our $600 payment. Called the company and they were unable to take a $600 payment also couldn't hardly hear their representative due to background noise there. Wanted to take three $200 payments. I have never seen a company incapable of taking payments for services. We have decided to switch phone service providers. Sorry excuse for any service company. Don't waste your money or time with this company!

Metro PCS is a great company. They have the prepaid as you go and it works great for when you don't need the full plans. They are super reliable, great prices and excellent customer service. They are backed by a great company (Tmobile) which gives you the excellent reliable and uptime.

Metro is not a bad company but it lost its potential for greatness when they were bought by T-Mobile. They do not reward loyalty. One is nearly on their own if one walks into a store. Always the bottom line before the customer. Don't get me wrong because as they stack up to any of them they would be near perfect so room for improvement is still a goal.

We have been with Metro PCS for over 12 (TWELVE) years and surprisingly, we have been 100% SATISFIED! *You won't hear me say that about a company very often, I am very critical about running a business the way a business is supposed to be run. (27 Years Owned/Operated).

I was with Metro PCS/TMobile for approx. 2 years. I had the $50 monthly plan for unlimited data, phone calls and texts. The data was not actually "Unlimited;" because: (1) toward the end of every month - no matter how much or how little data I used - the data always slowed down. A text message from Metro-PCS would appear on a given date and indicate or inform me that my internet connections, etc., would slow down automatically, because I used up "X" amount of data before that date and time. Again, although I would have used only a few gigabytes of data, not even approaching "Unlimited." (2) The in-store customer service people could not/would not help me with problem resolution - except one office near the midtown Manhattan, NYC area.

I feel that Metro PCS is a phone company for someone who don't have no money or a lot of it. I should say is budget but at the same time is no. Not a lot too. It is very straightforward. My problem is is that with these prepaid companies it's like you're treated like a stepchild is like 80% of the time a message goes through or you have a little faulty here there. Maybe that's because of the price or whatnot so in a way I feel like a stepchild in an old Cadillac. When it comes to my plan sturdy secure. Just a little outdated up.

Went with Metro two years ago because of price for unlimited everything better then most at the time, now there are some deals that are a little cheaper but not on the T Mobile network, which happens to be one of the best out there.

$125 for 5 lines. Unlimited talk text, high speed data. I'm a truck driver so I go all over and I'm very happy with my service and so are my wife and kids. We eat data. Google maps, Netflix, social media etc. It's always going and have no issues.

I have been with Metro back in 2014 and I am still with them. Never a bad call. They have very good plans. They are willing to help me with whatever comes up. When it comes to my phone. Very good service wherever I go, or wherever I am at. Can always make a call or get my emails. I am sold on Metro. Like they say. If it ain't broke don't fix it. Worth the money to me.

Have used service for 3 yrs, I like the flexibility. Each month you can change your service depending on your needs & finances. Service is very good-used to have drop calls with other services but Metro I haven't. I've tried several services and found Metro to be the best overall for prepaid phone service. I've recommended to several people who have switched.

Metro is the cheapest out there if you only have 1 or 2 lines. I usually have to replace my phone about every year. I either drop it, or it just stops working. I usually replace it with the cheapest smart phone in the store. I have tried the expensive ones and they break too, so I try not to spend too much money. They always offer great new deals for new customers, but never appreciate their faithful customers.

Good price for data but not enough for some apps. Signal is decent but drops or is non existent on some areas. Few available plans and good quality renowned brand phones. They cut your service if you pass your due date right the day after, no grace period.

They have great customer service and very reliable phone service. The data and hot spot are very good and I can run my PS4 games through the hot spot without any problems whatsoever. I am pleased with every aspect of my phone service through them.

The salespeople are nice. I like the phone speed. I just wish they had better price values. I would like to have two unlimited lines for seventy-five to eighty dollars.

I like Metro PCS a half and half because of phone price and plans. iPhone is really high, I love me some iPhone but they don't make payment plan for phone, once you pay full price of phone you want and it's your and you pay for their service 60 dollar a month with unlimited plans and yes it have hotspot but it unlimited but seem it wasn't unlimited when you reach your limited they start get slower how much it hotspot been use and it's not unlimited plan to me.

Data usage. I have a $50 unlimited plan. But, I have limited data usage which goes very quickly. I don't think it's fair. Sometimes I want to listen to my favorite songs or get my daily news info, inquiries about certain subject matters. My data usage slows considerably.

Good as long as you are in Metro area, slow data at times. Good variety of phones and plans. Customer service needs help except when you go to a full service store. Store personnel in Manchester, NH are very good.

The service is cheap. The $80 family plan offers Amazon Prime for free. We've had Metro since September 2019. I can pay in full or put money towards bill up until the due date. They also offer for customers to change their billing cycle date with for prorated fees. Makes paying the bill convenient.

It was easy to establish service. They have a wide variety of phones to choose from. Easy payment options. The service was clear. Very few dropped calls or “dead zones”. I would definitely recommend Metro PCS as a prepaid uptown for cellular service.

You get unlimited everything for only 40.00 a month. That way you do not have to worry about minutes running out. Their plans are great and include a free cellphone. They have stores all over and you couldn't ask for better customer service.

Good for the money and sevice without a big cost. All types of plans to for your needs and flexible phone plans, also nice selection of phones. Customer service is good. I haven't had any problems for the number of years been with the phone carrier.

When I went to the store for Black Friday the representative ripped me off overcharged me how to go back to the store 3 times because he overcharged me 30 dollars. He was a fast talker but it didn't get by me and he knew what he did. That's why he paid me back with money from his pocket and I still have the receipt where he overcharging me and someone else has this number because people keep calling me thinking this is a school phone number and they all speak Spanish and I saved all of the messages so when I'm able to change my number I will be speaking with a manager. Right now I cannot change my number. I have a lot going on. When I'm finished with my business I will handle it.

Pretty much, the services are comparable to other biggy prepaid phones, can do email, watch youtube, play music etc. The only drawback is drop calls when in the countryside or mountainous/hilly areas.

I love Metro PCS. The cost is great and no hidden fees. I've been with this company for over 6yrs. I would not change. You can't beat the price and service. I only pay 115 a month for four lines and that includes the insurance.

I've had Metro PCS for over 15 years. The plans are great! It's very affordable and the customer service is outstanding! They offer great payments features, always upgrading and expanding to offer customer satisfaction.

I was with another carrier and had no signal in a small town in New Mexico, then switched to Metro PCS and had a signal most anywhere. The service was great as well as support given when I had an issue that I created with my phone. I went to their store and they were extremely helpful and took care of the issue I had.

I should of Never left, because everything about Metro is the best. Best internet service everything. Since I've been with sucky Boost Mobile I'm definitely coming back as a happy belated customer to Metro, because I trust them over any cell phone company out there. Screw Boost Mobile. They suck. Metro by T-Mobile you're Awesome.

Metro PCS has given me service in very rural areas. Whereas another plan I had gave me very spotty service. I have had no problem finding prepaid cards for Metro. Anytime I have had to contact Metro PCS they have always treated me as a valuable customer. When I have needed to contact Metro they have never disappointed.

I had Metro Pcs when I lived in California and would still have it now if it were available in my current area. I never had any problems, except when I traveled. There were many areas where Metro Pcs did not receive any service. And the rates were very reasonable.

This company has really gone down hill with cellphone data service. And as well they cheat people and deceive them thinking they a true prepaid service. However if your bill is due on the 1st but you pay late, not only is service shut off they still start the cycle on the due date. So you aren't getting your full 30 days of service, cause say you pay 3 weeks late it will still be due in a week. Not as with other companies your service doesn't restart till you pay that bill same as for instance buying a prepaid card service doesn't start to put that card in. And so they are cheating and being deceiving in the service and this is a unfair business act as well.

I got 2 phones and 2 lines. I went out of town to Las Vegas. My phone wouldnt make or accept calls. We spent over an hour with Metro pcs customer service. No luck so now I'm without a phone for 2 days, no GPS in a strange town. 2 days later I go home and went to store. The guy says he'll order me a new phone. Will take 3-5 business days. I said, "No go get me one out of the back." That's not their policy. So I wait. Went back to the store and he gave me a refurbished phone. Wtf. Called customer service. They said they have nothing to do with the phone I have to deal with store. They are horrible and dont give a **.

I have had phone service with Metro for 5 years now. I have always been absolutely in Love with them. The service reaches no matter where I am. The only place I have issues is when I go to the lake area. My daughter's and I have the same $30.00 plan. If I need help with something I can call customer service and they jump right on it.

Metro PCS is ok to have as a pre-paid phone company. Every 3 months you can upgrade your phone. The customer service in-store is always helpful. You can switch with your phone and phone number.

I am very satisfied with this prepaid company. The plans are very compatible and affordable. There are no hidden or unexpected fees. You don’t have to worry about over the minute fees or wait until a set time to use long distance calls. My bill is the same each month regardless of mins and long distance calls.

We have Metro when the company first start 10 years ago. It was very different and now. Before was more unstable and the communication stop working or sometimes no work at all but now everything is improved and better more signal and better reception.

For someone new to the phone provider, the process to get a line is daunting. There is not much online aside from the plans and a list of phones that the stores could potentially carry. One is told to go into the store for this. The problem is the stores are usually located in questionable neighborhoods. I myself drove 40 minutes to one and spend about 2 hours porting over my phone number and phone and adding a new line for my kid. He was able to get a free phone with a value of $200. But the next day my MetroPCS app showed that I owed more than the promotional price I was shown in store.

I used their service as a secondary phone for my job. I used Metro twice and the service was awful. Got disconnected while I was talking. Too much advertisements about the company. The worst was that somebody always was listening to my conversations from the background. I'm sure that the number they assigned for me was also somebody else's number. I was getting phone calls from Mexico all the time. I dont have any contacts with Mexico's people. I am not Mexican. Also I was getting collect phone calls from who knows who.

There is still a lot of places that doesn't work good with Metro or Tmobile. And the phone I got with my plan has turned out to be a real pain. The battery won't stay charged for very long. It's a Samsung and I love Samsung's but this sucks.

I would really love this company even more if they would keep their company within U. S. Markets and train properly for customer service over the phone. Every time I call customer service it is so hard to understand who I am speaking to because it is from a outside country speaking English with a very heavy accent in their native culture. It makes it frustrating to get through the phone calls. I understand everyone needs to work, but I really do not understand why our jobs have to be sent to other countries when we could do them here just fine.

Almost 2 years ago in 2017, I purchased the Samsung cell phone from Metro PCS in Chicago. I met with Stephanie, a friendly, caring and knowledgeable sales lady who was happy to help me make decisions on what I wanted and needed. A few days ago, I ran into her at the mall by Metro PCS and she remembered me. She was just as happy and helpful as she was then. This lady has terrific skills. Emma is an asset to the company for her outstanding customer service relations!

I picked this company several years back and have had no problems with phone or service, the price was a plus on phone and service, have not upgraded but they have offered some very good options on both single and family plans.

I used to pay 40 a month for 10 GB before the end of the month it is done. That is why I am not considered as a good plan. if I find a great one I will take it quickly. Customer service is not too good.

All I needed was 2 GB of data and no one could beat Metro's price. What I love about them is they say $30 and that includes all taxes. Other companies say $30 then add all sorts of fees and taxes. I also got a great deal on an iPhone when I switched over. Very happy with their service.

Hey there. I used to be a Metro PCS fan for years because they had the best deals hands down and during hard times when bill due you could get 2 or 3 extensions. But back Sept I purchased metro like I always love metro. But in November I moved onto like country area and my service didn't work unless I was on wifi or my friends hotspot unless I was heading to the city with my friends whenever they stopped by. So month go by. Auto pay successful. Exactly a week before Thanksgiving 2019 30 days of service. 1gb only used. 60 dollars. Around December 10 called. Told them the situation. No service at my home, only wifi maybe once a week. When headed to the city I get a service but they said they were going to investigate so another successful auto pay. 2.1 GB. 30days. No calls. I don't talk so that 120 dollars. 3.1 GB. 2 months still no contact for investigation so I decided screw them.

My husband and I switched providers to Metro PCS, we wanted international service which we didn’t have with our other provider. However we never had any problems with our other provider as far as service. Metro charged us $130 to do the activation and transfer. We did not purchase their phones. Ours were definitely better but when we got home we started experiencing dropped calls, we could not send text messages that had a picture attached, it took hours for them to get sent if they even were sent. Some were not.

I have 4 lines and I pay 100 with Metro. This company sent me a message by text with a promotion for 4 lines, Amazon Prime and Google 1 for 120. Call asking about the promotion. The agent located in Mexico tells me that I have to pay $70.00 dollars for the change. I declined and asked to stay as I was then the agent tells me that he cant reverse it. I told him that I never authorized to be changed now. Several days later days later my phone has no data. Is not working. I need data for my employment and these people have put my job in jeopardy. Have been with them on the phone for at least 3 HOURS!!! And they hang up on you. Save yourself the aggravation. Stay away from this company. Dont get swindled.

Avoid the METRO PCS and use another service provider as I have chosen to. Pricing is attractive on 4 lines however you (Don’t Get What You Pay For). I have poor-no service on my new iPhone 11 line as well as the androids. I was told that service in my area was to be looked into and not good due to poor tower signal in my area. I’m in the heart of the city of CHICAGO ILLINOIS!!! This Makes NO SENSE! I canceled 2 lines today and will be moving the other 2 back to Verizon at the end of the month. Metro PCS customer service representatives are located in the Philippines, India, and several other non-fluent English speaking countries based on my experience. Prepare for a recording stating that there is a 30.5 second wait EVERY TIME! Lol.

I decided to get a cheap new phone and got talked into insurance. After 2 months I checked what my deductible would be by calling Metro customer service. So come to find out on top of the $10 a month they take my deductible was $20 more than what a new phone would cost at the store. Then I asked after being a customer for 4 years with auto pay every month what promotions are available. 4 years at metro by T-Mobile/Metro PCS. Don't expect anything at all because that's what you get. I will be changing carriers this week.

I went here to pay my bill of $30. The man gave me an option and said, "How much do you want to pay?" I said I want to pay $30. He forced me to buy a speaker. My bill came out to $63. He would not tell me a price breakdown of what I had paid for and he would not let me return the speaker. He forced the speaker on me and it was terrible quality. It was terrible all around. He forced me to purchase. It would not work with me. I went to the store the next day. He was dismissive of me and he is the hiring manager at the South Broadway Metro PCS location in the Chariton Square shopping center of South Saint Louis City.

We got our phones in October 2019 and were very excited about getting a great plan and with Amazon included. We were told that according to their coverage map we would have great service. Absolutely wrong! We were in a dead zone. Constantly dropped calls while driving and most of the time had no cell service. We called customer service and they attempted to boost our signal twice. Still no help. We paid a hundred dollars for a signal booster and it helped some of the time but not enough to justify the hundred dollars.

Ive now spent 4 days and several hours trying to get this Metro product to work. Ive been charged 3 times for a nonworking service. Im just trying to get a refund. What a nightmare or poorly English speaking company reps. HELP!!!! Stay away.

In May 2019 I brought an unlocked phone (purchased from Apple, not Metro PCS) to the MetroPCS service. After using the service for a month I was not satisfied with the coverage areas it provided for my area. I went to switch phone service to another company and was told the phone had been locked to MetroPCS. I called their customer service and was told that I would have to wait 180 days for the phone to be unlocked again. Again, this is a phone that I purchased unlocked directly from Apple not through MetroPCS. Even after speaking with a supervisor, asking for Customer Relations, etc. they still would not unlock phone. So I waited. 180 days was up 2 weeks ago. My phone is still not unlocked.

Here’s why I recommend avoiding Metro: The connectivity was good until, ironically (since the name is “Metro”), I tried to search for a phone number in a mid-size town. After multiple tries to get on the net I finally gave up. It was eternal buffering! Obviously, the T-mobile customers had priority on a totally jammed network. This wasn’t going to work.

I'm in my 60s and have used all the cell phone providers over the years. I must tell you that Metro PCS provided me the Best customer service experience I've ever had. Not only that their phones are great and payments very affordable.

I accidentally paid my bill twice. I contacted Metro PCS's customer service line via phone call on the same day. I was told my refund ($50) would be returned to my account within two business days. After 10 business days I still saw no pending transaction and contacted my bank who told me there was no refund pending from Metro PCS. I had to talk to OVER TEN customer service reps. who WOULD NOT put me in contact with a supervisor no matter how many times I asked.

I have a 50.00 plan that is supposed to have unlimited data. Less than two weeks into the month I am receiving text messages in Spanish telling me that I have used up my data and my speed will be slowed down. This has been happening every month. Even when I had the 60.00 plan. The speed is so slow that it times out when trying to open a webpage up. Forget about watching videos or a movie. It never. Stops buffering. I am so disgusted with their service that next month I probably will be switching companies. I have used Metro since they opened. What they are doing is wrong and it needs to change. Customer service agrees that this is wrong but nothing gets done about it.

I switched to Metro about 6 months ago purchasing a new Samsung J7.. It has not only been the worst coverage service with dropped calls and dead slots but now I have a phone that died and they refuse to replace or service!! I needed a reason to change carriers and this is it! Buyer beware!!

WARNING NO WIFI EQUALS NO INTERNET AND BARELY ANY PHONE SERVICE! Metro PCS changed something in June 2019. I switched to Metro from Sprint in 2011 and the service was great. Now the phone service is mediocre and the internet is non existent unless you are near wifi. I was having problems between 4pm and midnight so metro pcs asked "is your wifi on"? I said what does that matter when I pay you for unlimited everything? They checked my area and said the service is great here so buy a new phone....always their answer to spend more money with them.

I have never been treated as bad, from the sales person to the customer service rep to their supervisor, as I have by the employees at Metro. Two of them kept me on hold for 2.5 and 1.5 hours so I would not submit bad reviews. On every level I was told they couldn't help me, nor would they give me any phone numbers nor addresses to further my service and phone return complaints. It makes me so angry how poorly I was treated and dissatisfied I am with Metro I will not go into the lengthy story of running from store to store to store to store, and hours upon hours on the phone trying to just get service for (2) iPhones paid for cash and months of service (again paid for in advance) and now I have to go and buy YET ANOTHER PHONE PROBABLY WITH AT&T since they have consistently provided excellent phone and customer service for myself for 20 years.

I went to my local MetroPCS store in Biloxi, MS.. I explained to them that I was having financial and personal issues and was unable to pay my entire bill. One of the workers there named Malik, was very understanding and even paid for the rest of my bill!! What a blessing! Lauri was also there and she was a tremendous help! Best customer service I've ever had! Thank yall so much for helping me!

When I came in to Metro PCS the store was out of the phone that I wanted to purchase so they sent me to another metro PCS. I was supposed to get a deal you buy two phones for the weekend deal. It's two phones two cases two chargers and two months of service one for both lines for a 180. When I was purchasing my phone I told the guy there which was making sexual jokes back and forth between him and the other lady about underwear and how she can rip off old men and he needed one more phone to make his quota anyway the bill came to over $300. I kept asking why the bill was so much. He in return kept telling me it was taxes and other fees. Then when I walked outside and I looked at the receipt I knew there was a mistake. I called customer service. They told me he charged me over $100 too much.

This company this Bad bad service. I am a truck driver, and being out here, there is no service, can't call home if I need to in emergency. The video calls Suck too. Freezes up, you sound like a robot!!! No one can call me, I had it with the pc **,!!!! I going back to Straight Talk. If you people say you get good service, leave town and I bet you don't, and can't make a call. Metro, I don't know how you stay in business. With this crappy service. Very very unhappy????

This company Metro PCS stole money out of my bank account while I was in DOC from Sept of 2016 through May of 2018.. Don't trust metro PCS. They are genuine switch hitting thieves.. They also provide less than professional services, quality and customer reps are far below quality and this company don't care about their customers at all..

Yesterday I visited your Metro PCS store in Portland, Texas located outside of HEB grocery store. I viewed an LG Stylo 5 and wanted to purchase the phone but being that did not get paid yesterday I would have to return. The manager of your store told me that this phone was $49.00 and $17 for the activation fee. I said I would return when I got paid to purchase the said phone. After driving 30 miles to your store and getting my hopes up the manager says to me, "You came back for the phone?" I replied, "yes." Then all of a sudden I am blindsided by the employee Stephanie when she tells me the phone is $249.

I am getting sick of the MZone crap continually popping up on my phone! If I was interested in this dumbed down drivel, I would have activated it by now. I tried to delete the app from my phone, but it just created even MORE push notifications. STOP ALREADY.

Read the reviews. I don’t even have to. I know what they are going to say/ represent. The employees on the phone are all in the Philippines. The ones in the store straight outta the HOOD most likely paroles. Not anyone you want having access to your CREDIT. My 72 year old Mother talked me into trying Metro. Biggest mistake ever. Security on your wireless carrier is as important as a seatbelt in a high speed accident. I now, after a Metro sim swap, have 30K in stolen $ I am trying to recover (Bank Fraud) ID theft, non stop hassles. The store reps are beyond useless and not professional. You get what you pay for. If you are straight out of Jail by all means get a Metro account. If you are an upstanding citizen with a bank account NO DONT DO IT.

The coverage is good and the quality of the calls are decent. But the customer service is RIDICULOUS. They give incorrect information. They're inflexible. They're a disaster. They could provide the same service for MUCH LESS. If there was something comparable, I'd switch services in a minute.

4 months ago I purchased a new LG phone from this store. 1 week after purchase went to store, told them it was overheating. Was told 1st I had too many apps, I had 7, removed 3. Went back 3 weeks later still overheating, burning my face. Went back a total of 4 times. 1st 3 times no damage to phone, 4th time it has a scratch so now they will do nothing. Ignoring that I have been 4 times with same burning my face. Their solution was to give me a recycled phone. New phone was defective, recycled I do not trust from this company. Have been a good customer for several years, no longer.

I bought an iPhone and service (including Mexico plan). I explained that I would be moving permantly to Mexico. Well the service was spotty at best. I tried to get my phone unlocked so I could get service with Mexican Tercel. They wouldn’t do despite having had service with them for well over the 180 day minimum. Then I decided to bite the bullet and buy a new phone from Tercel. Tercel managed to somehow make my iPhone work with their service so I called Metro to cancel my service (no contract). They said I would have to bring the phone in for that. I explained that I am in Mexico. They actually told me (1 store and 2 corporate headquarters) I’d have to FLY BACK AND GO TO A STORE WITH MY PHONE TO DO THAT!!!

I have been with Metro PCS for about 7 yrs and have been generally satisfied with the service. Unfortunately today I have to say that they should re-consider the policy of charging customers for the mistakes they themselves make. I recently changed my bank card, I tried to update my saved payment method thru their app with no success so I called customer service, the girl (foreign) said all was well. Let's jump ahead 2 wks. My service was suspended for non payment. Ugh!!! Call #2 young female (foreign). Charges me an ADDITIONAL 7 bucks to re-establish.

Do not ever do business with Metro PCS in Paulding Plaza on Merchants Drive in Dallas Georgia. The manager there refused to give me her name but that's ok because it's on the receipt (N. **). She is extremely rude and hateful. I'm not sure how she got that position as her customer skills are absolutely atrocious. She literally yelled at me and treated me like dirt after she sold me the wrong equipment for my phone and I told her I needed my money back.

If I could give no stars I would. Went to get unlocked phone activated and he said the sim card that was in the old phone would not work. Me: "Okay. That's cool." 20.00. Then the new sim card not working. Him: "Oh you got a big problem." Me: "Did you put the IMEI in the system.?" Him: "No. I don't need to." Me: "Well how will the phone active?" Him: "I dont need it. Trust me." Me: "Well just please TRUST me and put the IMEI in the system." Him: "Alright but I am telling you that ain't the why it works." Me: "Okay just try. Thanks."

I Just joined Metro 2 months ago and noticed I had to change my plan 2 times and top up 5 times. I thought the hotspot was being used extremely fast. So today when my plan refreshed due to new month, I checked my hotspot usage and it said I used over 5 gigs once the plan refreshed. It said 5.34 of 29 gigs used. This is impossible since I never turned on my hotspot for 3 days and it was just refreshed 1 hour into new month and my mobile hotspot wasn't turned on. I don't tether either. I called up. They fixed it, however I'm thinking they are scamming millions of customers. I had them put a ticket in for last month since I had to top up and change my plan. But someone needs to check them on billing.

I have been a Metro PCS customer for about six years and havent had any issues with service or billing. The Metro phone app is simple and easy to use. The only issue I just had was that I wanted to change my plan to a 60.00 plan but couldnt find what I needed on the app so I called customer service and had to call 2 times because of an issue with Amazon Prime. Then I found out I was charged for both calls, $3.50 each call I guess since it was 7.00 total. So now I'm going to change phone co's since I dont think I should be charged to get help over the phone. I would have done it thru the app but what I needed wasnt on it so I had no choice but to call. I like helping underdog co's and also so there's less of a monopoly since these co's are getting so big. Anyways will be leaving to another co over that.

I cant make a phone call to my dad who also has MetroPCS, the phone always goes in and out, calls fail. This is an everyday, every hour issue. We live by a major metropolitan city, yet it still happens. I thought the merge with T-Mobile would help but it still sucks. They need to update the towers and services to make this company worth keeping. I have a brand new iPhone X so it's not the phone either.

My husband nephew and myself just switched to Metro from Boost. My husband told me it was going to be a mistake and guess what my husband was right. Switching was the biggest mistake of my life. The whole 10 years we had boost we had no problems but now with metro it's been nothing but problems. We have been lied to over and over by customer service telling us our next month would be free because our service sucks we drop call after call we have no service in the city we live in even though there are plenty of metro stores in our area. Then when I called again today they said they could only give credit for 1 phone but the problem was with all the phones what a joke. I will never refer anyone to metro and my family will be leaving the Metro PCS company because it's the worst service we've ever had.