Metro by T-Mobile Reviews

Bought a phone on February 1st for an upgrade. Paid about $100 for it. Was told to get a rebate and the phone would be free. I didn't get a rebate and then the phone started messing up and May I returned it. They tried to fix it. I returned it. They tried to fix it again at different stores and on June 21st they ordered me a new one. On July the 3rd I received my phone and it wouldn't work and it still doesn't. They're trying to wait for corporate to see if they would even replace it but I'm paying for service from May, June and July even though I can't use the telephone. Can't make calls. Can't get on the web so that don't mean I don't have 4G's. Can't text people. Can call me but I just can't answer them.

I really should have read reviews on this service before I signed up. The person who helped me was awesome and I hope he goes on to do good things, but the actual cell service is literal garbage. Don't take this service. You'll end up having a phone that only works when you're connected to WiFi. Want texts and calls? Nah. Not happening. If you do connect, expect the call to drop almost immediately. Screw this company.

I've been a customer with Metro PCS for over 5 years. The "high speed internet access" is just other words describing what is illegally known as "throttling". How are they able to lie to its customers and not be held accountable when AT&T was sued for intentionally slowing down internet access speed. It's illegal because in case of an emergency one would need the quickest internet access no matter if one pays more or less for an access plan. There has been no "new" hardware installed by Metro PCS to make it any faster or slower to its customers. A customer with the $60 mo plan is now allowed 32GB per month. After reaching the limited unlimited data plan my service is drastically, almost unproductive in my normal day online. Personally, I make it to the last week of the pay cycle when my unlimited data has become limited. WTF!

I have been a Metro customer for over a year. My bill is usually paid ahead. Metro has habit of taking money off account even before bill due. I have crappy service with all sort of issues. When I call customer service I have been hung up on and keep getting told this phone not service issue. They did offer to send me a new phone but the models they wanted to give me has been discontinued in stores. I have had these issues since February and still have no resolution in sight.

You cannot see specs of your plan on the screen with Metro PCS, so you don't know if you are covered for replacement. After 2 yrs of paying $65/month inclusive of what I was sure had phone protection. My charger port broke and called Asurion, only to be told that I am not covered. I use my phone for work and cannot afford not to have a working phone, bought a new upgraded version of phone same day, insisted that insurance be on this new phone, asked sales rep if I can see the plan for confirmation on screen. Rep said that only store rep and call to customer service can confirm protection plan.

I called and paid my bill at 2 am this morning. I spoke to an agent and he made changes and said that I have no balance at this time... I woke up at 6 am no freaking service. My phone was suspended for nonpayment. Of course I call the agent claimed she could not get into my account... after 20 minutes I asked for a supervisor... she went straight into my account... then she said I owed $26 from last month. We all know these people are stupid and one day nonpayment you are shut down. Nevertheless she was rude and argumentative. I'm in search of a new cellphone company. I refuse to be treated unfairly and detrimental.

I bought my grandma a new Alcatel Fierce 4 about a month and a half ago; unfortunately, it has brought my grandma and I nothing but regret and problems and the Metro PCS store we bought it from on Newark Blvd. in Newark, CA and the corporate store on Mowry Ave. in Fremont, CA just keep sending us on a wild goose chase. These are the issues with this new cell phone: volume is super low, phone glitches & freezes, drops calls during mid conversations. When I call out the other party cannot hear me; however, when they call me I can hear them. States SD card corrupted so I bought a new SD card and it still states SD card's corrupted on top of erasing all of my photos of my grandchildren and late husband. I cannot get the corporate Metro PCS store to help me get it replaced under the one year factory warranty. PLEASE PLEASE ADVISE on how to rectify this problem.

This company is a ** lying ** company that doesn't have unlimited service but they do lie about it. Now they got limit. As soon you go over it they will slow your phone because they say other people got to get a chance for a better service. I didn't pay for unlimited service so you can ** slow my phone down because of others. I can care less about anyone else. I pay my ** money not to get ** service your stupid ** company.

Why is Mark and I live in the LA Southern California area? It's a very populated area but I've got involved with T-Mobile and they first came out and their cell phone service suck but pretty much everybody's did but over the last 2 months I've noticed. I left T-Mobile and came back to T-Mobile then I meant daxam Metro and you know what their server should never been better. I pretty much go over my gigabyte limit every month but this month I went over it and no slow down and I live in LA. I know that a lot of you guys that say it sucks you live in places where they don't have cell tower, move to a place that has a lot of cell towers like LA or other major markets. San Diego's actually better than LA anyway that's what I have to say. I have to say too that it's good and then anyway I was getting back to the what I was talking about.

I go and port my number over and was fine with my phone until I got my mom's house. No service. I had to go down the street to get service and then walk inside was denied calls and wifi? Then lost my job, got a job and called them to get my phone turned back on. They took my number and told me I owed 2 months of service? Very ** service. They need to give back everyone's money. Rude ** people and false advertising!

Metro PCS need better operators. Today I called the operator because I did not have service. I spoke with a man who did not really know and I lost my time because he hung up so I called again and the agent Venjamin ** he attended to me and he solved my problem, so know I have service in my phone. Metro PCS need people who are like him and help you in the same way he helped me.

It is pretty sad that when you go into a store and you give them the location where you live at and they tell you that you have full coverage service out of there well I get home I do not have full coverage service. My phone will not connect to Wi-Fi calling because it wants me to disconnect from Wi-Fi and use the regular coverage to fix an error issue before being able to use Wi-Fi calling. So it is very nice to know that whatever a storm hits and I need to contact people I have no way of doing so.

Store in front of Walmart on OBT in Apopka. Could not remember my password, needed a phone so wanted to purchase a new phone, refused by person sent there to cause trouble. Corporate office called. She was told I can purchase phone, she continued to refuse. Her name Junie. Probably not real name. All 4 employees then proceeded to get on their phone spreading gossip through the entire community for 15 minutes. The police did not arrest Junie. It is 2017 they can discriminate.

Cost of Plan: Great. $60/mo 2 phones, unlimited text, voice, 5GB data/phone. (This plan may not be currently offered). Technical support: Very poor. Phone answered in the Philippines, by people who do not appear to be technically trained. Close to useless when presented with technical problem. Essentially read from a script. Do not appear to be focused on rapidly solving your problem. Store employees are trained in cost of plans and signing you up. NOT technically trained. So, if you really want help you appear to be out of luck. I have not rated this as one star due to the service essentially being fairly good in the coverage area (however see below).

I purchased my LG Stylo 2 Plus on 4/4/17 in store and was told by salesperson it came with a rebate which I would of not of made my purchase without this rebate being offered. The salesperson told me she would submit it and did so that same day. I was in contact after submission of the rebate info with rebate center who sent email saying rebate approved and would be processed in normal time frame. Then after approval I'm told they cant find rebate info and then told my device did not qualify for the rebate at all. And this is after time frame to return the device so I'm out now the promised rebate card. I went back to store of purchase and asked on multiple occasions for assistance.

Been with Metro almost 6 months, coverage is horrible, phones are not any better. Bought a phone brand new. Was having numerous amounts of problems with it. Took it back the very next day. Got a "replacement phone" as they call it but it was no better. Customer service weekend I can call them from my phone has been no help, the stores had been no help switching services soon. Phone blackout for hours at a time. Calls dropped, don't received messages, internet constantly buffering etc. DO NOT GO TO METRO!!

My service was disconnected for nonpayment for 11 days. I paid my bill and had service restored on June 2. I received texts notices of termination for nonpayment on July 2. I called spoke to representative who assured me it was error. I woke up today June 22 to no service. I had to borrow a phone to call your call center to be told I have to pay 25 dollars to have my service reinstated, that they were subtracting 11 days, that my service was disconnected for from my 40 dollars monthly payment on June 2.

I had called three different stores and when I finally got someone she was rude and I was hung up on. Then I decided to chat and I am not sure what is worse chatting to someone with no common sense or someone with an attitude. I have gone thru hell and back with Metro. Will never recommend anyone to them EVER!

This company is very lackadaisical in customer service and they lie about services provided. I have been waiting for a rebate that is suppose to take 12 weeks since March. Today they said they never received my receipt for the product that the rebate was due on. I took photo of the receipt when prompted when submitting the rebate. So now I have to wait another 12 weeks for this so called rebate. My bill is suppose to be $30 flat... No hidden fees. When I go in to the store to pay my bill I am charged $33 and told it's a convenience fee. How is it convenient to go in to the store? Then even connected to my wi-fi at home I can't send or receive pictures unless my data is running.

Metro PCS phone service is a disgrace. I'm am disappointed to the max. I called to put a hi tech code on my account, which your reps typed it into the system. I've gained access numerous times up until now. Then you tell me to go to a corporate office like wtf. All y'all care about is y'all money but the service is horrible. It's not 4G data. My data is slow and I just paid my bill. I can't send pictures or videos but y'all expect me to pay my bill of $92... BOOST MOBILE HERE I COME.

I've had service with Metro PCS since 12/2015. The service and phones are horrible. I've had two replacement phones which turned out to be two pieces of ** phones with ** up internet that doesn't work most of the time. No wifi unless you're at a Metro PCS store. I went to the store that I got my phone from to complain about my not being able to update my phone at home and my emails being 5 days behind and the ** Maria, who works for Metro PCS asked me to leave the store and threatened to call the police on me if I didn't leave the store. What kind of customer service is that?.

Do not ever buy a phone from this store. They told me over the phone that my LG phone would be $30.00. I had to get the phone that day as my old one had basically died. When I got to the store in Norman Road Valdosta GA they said that I was upgrading my phone, fine. Then came the bombshell, they said the total would be $64.00. Hang on. How do we go from $30.00 to $64.00. She said it was taxes. Taxes, so you're telling me I have to pay more on taxes than what I am paying for the phone. I was absolutely fuming, I had no choice because I had no phone and I needed a new phone that day. Don't ever use this company again, as soon as I can I will be switching cellphone provider. An absolute scam, I almost threw the money at the assistant. I was that disgusted with what I was being charged. The phone was for my wife so I let her deal with this person. Total and utter scam of a company, beware. You will be ripped off by the media.

Metro PCS sales reps sold me a new (inferior) Coolpad phone by telling me that my Samsung Galaxy S4 phone wouldn't work on the Metro PCS network. After using the Coolpad and finding that I couldn't do very much with it (only 5 GB of total storage space), I called Metro PCS customer service and asked if I could use my Samsung S4. The customer service rep simply recorded the IMEI number of my phone into their database, and VOILA! my Galaxy S4 works with Metro PCS! I was sold a bill of goods by being told false information.

Send a text or pic using Metro PCS from one phone to another using the same type of phone on the same plan, you can expect the message to arrive 7 hours later. If you need proof I will save the many texts that were sent and received 7 hours later. Expect to be woke up by your phone in the middle of the night when you get a text or pic sent 7 hours earlier.

I bought 3 phones all with rebates. I was denied. I called and fix whatever was wrong which was nothing. They had all of the forms needed for my rebates. Once again they make up another reason. Well the store was promoting the rebate and I was eligible for the rebate. Now I got another denial and even spoke to a supervisor which was worthless. It's false advertisement the way they have you buy the phone and NEVER NOT ONCE received a rebate. This is crazy. They are full of it and need to be out of REBATE business because it's not what you're told at the time they are pushing the rebate. I'm gonna change service and NEVER use Metro again. Always an excuse. I'm done.

I called Metro because my service was suspended and I was hung up on twice... And then I got the unsatisfying glory to have a rude sales rep by the name of Eddie. I explained to him that I made a payment and my phone was off. He went on about a balance from last month. I said "Eddie when does Metro let you owe a balance". He said "well it's a glitch sir." I said not my fault. He said "use common sense sir." I said "you are aware that I am a customer and that's no way to talk to a customer." Asked for a supervisor and he put me on hold for ten mins. and his higher authority wasn't any better... Never take the cheap route out esp Metro PCS... Horrible!!!

Metro PCS has absolutely terrible customer service. The teenagers they seem to employ at the store locations are lazy and have little to no product knowledge. They also seem to give multiple different answers to policy and service questions. The 800 number for Metro PCS is no better. I had to call 4 times to get information about international calling from Europe and got 4 different answers... all of which made no sense. I also called to ask about my bill since I added world calling to my plan and the idiot representative could not figure out the problem and just left me on hold until I hung up. Metro PCS could be a good company if only their customer service wasn't pure **.

Anywhere outside Anderson Indiana and I get zero service. I work out of town and cannot use my phone there. Paid 160 for the phone and the service is trash. I'll be switching to a different company on payday. NEVER use Metro PCS. Not worth the money. Unless you never leave your house.

My husband and I switched to Metro PCS as they had a good deal going on. But the service sucks so bad that I had to, for the first time in years go outside and search for service in areas where I had no problem with my other service. Just to send a text. Not satisfied with the service at all. I knew T-Mobile sucked but now I know for sure. The line cuts out almost every time I make a call also. Especially to other Metro phones. I will be switching back to my former prepaid service.

I don't understand why I lose signal in the MIDDLE OF TOWN. I have 4g LTE and a brand new LG phone. I shouldn't have signal loss issues, especially if Metro rides on TMobile towers. Send like Metro needs to upgrade their tower strength or add new towers. I don't live in the boonies or anything. I live in town but hit dead spots everywhere. Sucks...

Their customer service is awesome, only if the corporate office was as good they would be the best. They promise all kind of things to me and they usually come through but those take some time.

Do you want a quality phone? Don't come here. Do you want decent reception? Don't come here. Do you want value for your money? DO NOT COME HERE! I've been with Metro for over 3 years, and I can proudly say that I'm about to switch away from them momentarily. Do not get me wrong, because there was once upon a time where I didn't have many problems with them at all. Their reception wasn't the worst in the world and for the most part the customer service was decent. However, most of that has horribly changed. For over a month there has been a supposed "Outage" going on where people's phone signal and data just randomly cuts off. For nearly a month I've been unable to hold a 30 second phone call because the signal randomly drops nearly 30 times a day. (Maybe more) I'm not able to get online either. For a short while I thought it was just my phone, until my lady purchased the exact same phone and is now experiencing the same problems.

I have been with Metro for several years for a reason. Have always had good signal (connection) where I am. Metro is honest about their pricing. If they say a price, your bill will always be that price. Of course this is unheard of with other companies. Hope this does not change now that (lying and untrustable) T-Mobile is affiliated.

I downloaded Google Hangout and phone (LG Stylo 2) refused to allow app access...Due to "Screen Overlay Detected." So I went online. Did EVERYTHING I was advised to do to no avail. So I called the store on Congress St. in Portland, Maine. I said hello and the clerk started yelling at me he was busy and to hurry up. I lost it and asked for the Manager. He yells at me "I am the manager!" So I tell him "How dare you talk to me like this. I've been a customer for over two years. I bought this phone from your store and I expect you to help me!" His response: "I don't have time for your American problems!" and he hung up. So I called Metro PCS Corporate offices and said "I want my phone fixed and I want your Manager to apologize or I'm walking across the street to ATT." I was put on hold for over 15 minutes. So I hung up and called ATT and am now here filing a complaint.

It's hard to get live person on the phone with Metro PCS and the internet is very slow even though I pay extra money for high-speed internet.

The Metro PCS rebate is the worst I've ever experienced. I paid cash for my upgrade, but the rebate card only allows you to make purchases. You can't get money back from the rebate cards you receive. So they control your money which is a joke. I should decide what I want to do with money. I paid so it's cash I want to get back.

I am 64. I have been with both major carriers and other no contract carriers... all surpass Metro PCS hands down. I never had such poor customer service. Trying to just get in touch is extremely difficult till they recently added live chat. Finally the gentleman was kind. He gave me a discount on the next billing cycle. He said he switched towers. But it is by far still the worst service I ever had. I never wrote a bad review before... but I would never recommend this company. I accepted a free phone so I will remain with them for a year to be fair. But it is grueling endurance at best. Do not use them.

They have always been able to assist me in a timely manner with anything I need. They have friendly, polite employees and I have always had great results with them. Also, they have great prices on phones and they are always willing to help their customers. I always prefer to go into the store than to call. The employees walk you through the things you to know about your devices.

I switched to Metro PCS and I am sorry for it. I purchased a flood phone and it's not good. They need to train the dealers, the uniformity of the rules are not consistent, and they have a look that is deceiving. The phones appear new however most of them have been refurbished. The signal is the worst and no reception. Maybe it's due to the dishonest products. But the price keeps me.

When MetroPCS says unlimited data they are lying. They say that after 1 gigabyte I have used my limit of my gigabytes and now my phone runs slower than a snail's crawl. What about this is unlimited? I used to love MetroPCS when I lived in CA. I am so disappointed in MetroPCS. When I bought this phone (Galaxy S7) I wanted an iPhone S6, I was told it was $650 so they switched me to the Galaxy S7 which they quoted the price was $450, so I went with Galaxy S7. Then when I picked up the phone I was told it was $650. They knew I wanted the iPhone. Why didn't they give me the iPhone? I was so befuddled with changes in price and the changes in other things, I couldn't even think straight. But they knew what I wanted from the beginning. Why didn't they do the right thing and give me the iPhone?

They have no ethics, they're thieves, and service is awful. This is the 3rd time is switch to them and this time they charged me for a phone that was supposed to be free, they didn't give me a full rebate. The plan I bought was switched to a plan I didn't ask for. Also my wife's plan was changed. The customer service never understands my concerns, they seem like they only speak Indy. This is the only company for which I always get calls from scammers as if they worked together and on top of that the workers are rude little girls at every shop. Never use this provider. Plus you get single virtually nowhere but your house.

If you have a problem with your phone under warranty you have to pay something and they make you go to a corporate store which was lame and inconvenient. They haven't wowed me but the plan has been decent.

Metro PCS sold me a phone and service in Midland MI, which is 75 miles from where I live. Cost for phone and service was $134.00. I got the phone home and it wouldn't work, not even with my WiFi. I took it back down to Mount Pleasant, and it worked fine inside the shop. I brought it back home and it wouldn't work at all. It took me another week until I could afford gas to get back down there, but then it was too late for a full refund, so they just bought my phone back for 30 bucks. I was out $104, which is huge money to me right now. Their policy is stupid especially for an inferior phone service that doesn't work anywhere up north although they act like it does.

I was with Boost Mobile for over 7 years and I dealt with all kinds of service and phone issues that they never resolved. Finally I switched to Metro PCS because of the lower rate and better phones and I have been satisfied thus far. Metro PCS offered me a new phone for free. A monthly prepaid service that was within my budget and offered me the same unlimited capabilities that I had with Boost Mobile for over 7 years. I did not have a bad learning curve to utilize the phone and whenever I had questions I called them and got a live person to talk to within 1min or less. That's good customer service. Whenever I had a minor problem because of the learning curve and I walked into my local store the agent always helped me resolve it without a charge and with respect for my patronage.

Please don't get a phone through Metro. They don't go into details while purchasing the phone. Meaning you have to pay for the phone upfront. Also while paying for the phone you're going to pay for rental of the phone. I must say I will never, I mean never deal with them after this. Will go back to Sprint. At least you can have service wherever you go... stay away from Metro PCS please!!

I switched to Metro 2 1/2 years ago and have always had great service at a great price with no complaints from me. The people in their stores are always very helpful if I have a question. My husband recently joined my plan too, and he loves it. He got a great phone at 75% less than other carriers are selling it. I really don't understand why other people have complaints.

I have had lots of problems with their services. They don't offer any deals and their phones are overpriced and it seems like they only last for 3 weeks then they start having all sorts of issues. Also I don't feel they were honest about pricing. And I don't believe they have that great of plans.

I bought my phone on April 3, 2017, in Springfield Missouri and the employee talked me into getting the phone by telling me it was shatter proof and that he had the same phone for about a year. And it was a good phone and as long as I don't drop it from a two story balcony on concrete it would be fine. He said that they offer insurance and I said well I couldn't afford it at the time. And he said I really wouldn't need it because the phone was shatter proof and that the warranty covers everything else. I had my mom and sister in the store with me when he said these things that day and a little over a month after I had it I dropped it in the grass while walking with my granddaughter and the glass shattered... I called the 800 number and they said being I shattered it that my warranty was void. That it doesn't cover water damage or the glass being broken and being no insurance that would only give me $10 off my next phone bill.

I am a former patron of Metro PCS, endured constant problems with their service. Though Metro PCS had economically feasible rates which made my decision easy, the plan I had would run out of data, Cust. Support was horrendous by phone (unable to speak with an actual person), wasn't much better when you dealt with their representatives in one of their stores.

The wife and I bought three phones from our local Metro PCS 04/2017. The first month we tried to pay the bill and the online service would not take the payment stating, "Add your zip to confirm payment" over and over. The next morning my wife looked at the bank account. Metro pcs took $1000.00 for a $138.00 bill. It took a couple of days to get the money back in the account. Now this month I tried to pay the bill and the bank account reflected they took the money but my phone has been cut off for the past couple of days and now they have refunded the money so no service.

Service is basically unresponsive since the first day, thought it was just adjusting. Systems keep crashing, any and all apps close out on own accord. Don't get service when there's a store 0.1 miles away. Traded phones 2 times in past 2 weeks to try and resolve problem to no avail. Would not recommend to ANYONE...

Too bad I had to give them one star. I would have given them less if I could. I went to Metro PCS at the mall in Las Cruces New Mexico and bought my wife a phone for Mother's day. I tried to pay by credit card and was told it was declined. I then pulled up my Cap One app on my phone and showed the girl working that the charge DID in fact clear and I still had plenty of credit left. She tried again and failed. Out of frustration I gave her another card. It went through with a promise that my other card would be refunded by midnight. Tuesday came and still no refund. I called and was told I needed to bring bank statements and credit card statements along with my receipts. A big hassle but I DID as they asked. When I got home I got an email saying Metro PCS tried charging my card again.

My customer service representative was not the problem, we were good. She text me and said it was customers like put a smile on my face! So I text back that it was customer service like hers that gave reassurance my phone company has my back when I need them, and I can count on them. I was out of town 3 states away on a 19 day trip for my job. I was getting paid in 2 days and my phone was due 5-15-2017. I called and asked if I could get an extension till Wednesday, 5-17-2017. The representative made this work, changed my plan to a different bill date.

I purchased 2 phone. Submitted both rebates. One they tried to send me less then I was supposed to get the other. They denied a week before my cards are supposed to be sent out. I put the rebate through in Jan. It takes 6 months to dial someone then I call and they lost my information that was put through. Approved me for one phone but they have a different receipt on file. How to approve a phone that doesn't match the receipt submitted but deny the one? That does sounds kind of shady to me. Every time you call they have some type of excuse. Get your customer service together and stop promoting stuff if you can't follow through with it.

On May 3rd, 2017, I went to MetroPCS located on 2424 Lebanon Pike Nashville TN 37214 to purchase a phone for a child. The MetroPCS employee advised me that they have a plan for 30.00 monthly with no contract, so I thought that would be perfect for the child. I purchased the phone and service, however, I noticed the phone number she provided for the service was a non 615 area code number. I asked the employee for a 615 area code number, but she advised that they did not have a 615 area code number at the time.

I used to think that Metro PCS was a good prepaid cell phone company until they tell you in person at the stores something and then it doesnt happen and dont give you a full 30 days of services when you pay for it! I paid $95 for 2 weeks of services and all they tell me is "terms and conditions" fine print BS! Also the $60 rebate per phone number when you upgrade, I upgraded 2 phones and they said in person I'll get a $120 rebate back and only received 1 $60 rebate and when I call to see why they again talk bout the fine print "Terms and Conditions" BS! I say so the people at 5th store told me different story and all They could say is "I'm sorry they gave you wrong information" WTF! Really?! All you can say is your sorry?! Well maybe all Metro PCS employees need to have a meeting so everyone is on the same page! I will NOT recommend Metro PCS to anyone with all these fine print BS!

Went in for my phone acting up, have insurance on the phone. Was told I need upgrade, no repair. So I bought new phone for $99.00 which added up to be $123.00. Took phone, first problem, the girl could not transfer info from old phone to new. Took it home, It would not download correctly from play store. It then began dropping all my calls. I could hear but they could not. Then phone calls began being unclear and voices were muffled. Went back to store today for the 3rd time and again no help. Clerk says I cannot get refund because it was an upgrade. This is ridiculous. By the way I have only had the phone 3 days. I am stuck with this lousy phone with no help. I am a senior and can't afford this. The store is on Ed Bluestein, Austin Tx. Manager is Sam ** but he is never there. I met him once.

I had to buy a phone because Metro said they didn't sell batteries anymore...Lie. I bought a LG MS210 Aristo phone that had an 80.00 rebate March 11, 2017. The employee said the rebate would be two weeks for the rebate on a visa card. I entered the rebate online 3/11/2017. It's May 5th 2017, I called and Metro said I would have the card by the ninth of May. I get an email that says it will take 30 days to mail. I called up and asked, "Where is this being mailed from China?" "No CitiBank, USA", in which they informed me Metro just put in for the rebate 5/10/17. So really its 2 1/2 months for a rebate maybe.

Moved from Verizon (10 years of price increases) to Boost Mobile. Spent first 2 year dealing with poor 4G LTE coverage. Final 3 years going back and forward with Sprint engineers trying to resolve signal issues. Jan 2017 moved to Metro PCS, where I have 4G LTE coverage (full bars) plus I get unlimited voice, text and data for the same price I was pricing to Boost Mobile. All the users out there complaining about Metro PCS, this is prepaid (no contract), if you don't like the service move on to another provider or a contract provider.

I was in the last day of my billing cycle when I decided to upgrade my data services. I called to change my plan after they got their $124 monthly payment, I received a text where they charged $14 more. This is a prepaid service!! I spoke with a customer services representative and she said that the system generated this charge because I was in the middle of my billing cycle when I changed my plan!!!! I previously had Cricket so I switched because it was cheaper for data and phones but at the end they screw you!!! They never told me there was a charge when changing plan and they say "no hidden fees!!!" They say it is a little expensive even though I had already paid for the plan I upgraded to. Why charge me later and not let me know while I was making the upgrade...

Incessant dropped calls on major interstate corridors. In a one hour phone conversation with my wife, who is traveling, the call dropped a minimum of 10 times. I use a different provider and get LTE or 4G service everywhere except Western Nevada and Wyoming. Not bad considering I drive across the United States for a living. Her Metro PCS never works anywhere. It's consistently terrible, and she actually pays for it. We're fairly certain that it's because T-Mobile, the singular worst provider in the nation, bought out Metro PCS, which was good when I had it in the early 2000's prior to the buyout. If we could give it a negative 5 stars we would. If you want reliable pre-paid unlimited service take a look at the provider that starts with a 'C'. I've had stellar service with them nationwide and stream movies and videos in my truck almost everywhere.

When I purchase a phone from Metro PCS they said I would receive a rebate for the phone. I purchased. Did everything necessary to receive this rebate. Then it was denied after two months and then when I called to find out what happened the representative told me it was an error on their part. My rebate was reprocessed again and yet again I was denied because my phone does not qualify for a rebate after the representative told me I did. That was the reason they reprocessed it again. Metro does not honor their rebates at all and it's sad they continue to get away with it and it's false advertising on their part!!!

Lost or applied my payment to a wrong account. I have been with METRO PCS for over a year and haven't had too many problems till now. Made an electronic payment through my bank to them and they have no idea what happened to it. My bank and I have spent over 5 hours with their customer service, which by the way seems to be in India, to no avail. They do not understand an electronic transfer nor do they have an fax number where my bank can fax proof to them that they received the payment. They told my bank and me that if they find it they will post it within 7 days and my bank told them that was not acceptable as there was proof that they had received it... In the meantime I am planning to change service providers and never recommend METRO. They weren't rude but very condescending as if it was mine or my bank's fault they lost my electronic payment... DO NOT GO WITH METRO.

Metro PCS can not say they have nationwide coverage. All of Wyoming, Nebraska and most of the north central states do not have data and cellular coverage. West Virginia and Virginia is extremely spotty. And they want to go 5G by 2019... fix your service first.

I purchased 10 cellphones to give as gifts to family back in March of 2017. When I was in the store, they told me I could receive rebates on five of them. They gave me a little form and told me I complete it, or go online and complete it. I did that, submitting the photos and copies of the receipts, etc. I waited and waited, and; was denied, reason being, I can only receive 1 rebate, per account, per address. Note, the form does not state this, nor the people in the store, because my salesperson specifically told me that I would receive a certain amount for the cellphones. Now, before I knew I had been denied, and that Metro PCS is not going to give a rebate, if at all possible, I'd purchased 6 more phones. Well guess what, I will be denied for those, as well. I think this rebate center is being run like an insurance company, in which they will deny you for any little thing.

Simply the best. Don't know why anybody would go anywhere else. 2 iPhones, 1 more phone, 3 lines, unlimited data text. You name it it's all there. 147.00 month. No issues, no contract, we've been using them for over four years. AT&T is in competition with Sprint to be the absolute worst companies ever.

I paid my bill on 4/21 and have bank records to prove it was paid. Metro PCS sent notice they were going to shut off my phone for non-payment on 4/28. Called and after 26 minutes spoke with an agent who said it may take 10 working days to process a check. (Really?) Promised me a 48 hour extension to locate the issue and gave me a fax number to send the bank info. After exactly 15 attempts to fax info, all coming back as busy, I tried to text the bank statement but to no avail, my and my wife's phone were shut off 12 hours later. I have tried over 20 times to contact a human at Metro PCS to no avail. They have my $85.00 and I have no phone. They may be the cheapest cell phone provider and now I know why. Yes I switched providers and will pursue my $85.00 from Metro PCS. Updates to follow.

I just got my service with METRO PCS two days ago and I'm very unhappy with it. The call and message service has been fine so far. But the internet service sucks. It's really slow.I got the $60 a month plan for unlimited 4G data. But I can't tell it's 4G. If your think about go with them don't do it. I'm going back to Straight Talk. So go with them or someone else. Just don't go with Metro PCS.

I'm going to keep this very short and just tell the basic. I bought a new cell phone from a Metro PCS Corporate Store on Feb 2, 2017. New phone LG Aristo and new line (given a Metro number). A couple of days after I submitted my rebate for my new LG Aristo, it took them about a week to denied my rebate. Reason - receipt wasn't valid. I didn't understand that reason because I submitted the receipt they gave me. They emailed me and said to mail a copy, I did that and they sent me an text stating they received my receipt.

Let's start by saying I've been a Metro PCS customer since 2002. We have had our ups and downs when it came to the service and phones. So this is why I was very disappointed with my recent experience. So back in February they had a promotion day. If you upgrade or purchase a new headset it would give a rebate so I received my rebate in the mail today and what a freaking joke. 19 whole dollars and was suppose to $59.00. This is not my first mail-in rebate just with Metro PCS. I called the customer service line for rebates what another joke. So I will be going a corporate store because this is a crock of stew.

I purchased a ZTE ZMax Pro phone from the Metro PCS store in Belleville IL at main intersection at West Main and North Belt west and I only had phone for few days and it went out... Took back and they did in-store warranty exchange which states 3-5 day wait. I purchased a new phone for $123 on March 4 2017 and today's date is April 27th 2017 and I still don't have a phone and was told by Metro PCS in Belleville and the 800 customer service number that it was nothing that they could do and I still do not have a phone and it's going on 2 months.

Metro PCS rebates are a joke... purchased 3 phones one being a iphone and received a email stating that rebate was denied. The only reason I purchase the phones were the rebates on the prices... seriously going to change service and I've been with metro PCS for 14 years.

DO NOT BUY SIGN UP FOR SERVICE WITH METRO PCS! I purchased a new LG K20 on 4/13/17 and it loses all calls before it will swipe open or hold to answer the calls. I went to the store I purchased it from the next 3 days in a row all within hours it was supposed to be open and it was closed and now the phone number to it is disconnected. I went to another Metro PCS store to exchange the phone and was told "Sorry we can't do anything for you. We are all independently owned." I called Metro PCS to get them to authorized another store to exchange the phone and they said they couldn't do that. I would have to purchase a new phone and pay to activate it. And while on the phone trying to get assistance I found out they added insurance for an additional $6.00 a month I told them I did not want. HORRIBLE CUSTOMER SERVICE, NO CONCERN FOR THEIR CUSTOMERS AT ALL. I AM OUT $165.00.

Good signal, easy to use. I am using MetroPCS for the past one year and I really like everything about it. Easy to pay for the plan and reasonable prices are offered for each package. I would highly recommend their service, it's really good. I was using Ultra then changed to MetroPCS, now I am happy with their service.

3 years of their terrible service. 7 phone lines for business purposes. They convince me to upgrade 2 phones, & promise me a $20 rebate and a $60 rebate both by mail and in the form of a visa gift card. I fill out all forms, take photos of all information, and send everything electronically. They say 14 weeks. I was denied on both. I call them they say the pictures they received are blurry. I explain that all the pics on the new $190 phone are blurry. I give the guy all the necessary info. He promises 30 days I will have Visa gift cards. My current status is denied!!! With the horrible service, the fact that they are located in a foreign country, and the fact that the internet service is very slow, now they ripped me off $80. I give up!!!

My phone bill is 110 dollars for 2 lines. I paid that and got it switched down to the 30 dollar plans. I started to pay online and I noticed it said balance of 62.39 I had to pay. I went to pay it and I noticed it says I have to pay the $62 today and on the 26th which is 12 days I have to pay 71.00. That's a total of 134. Where the hell they do that at. Please don't get Metro. They will take your money.

The sales person showed me & my husband the LG TONE PRO Bluetooth headset that I was purchasing as a gift for my son. When my son opened his birthday gift 2 days later, we were surprised at what we saw. The bluetooth headset was very cheap version with wires hanging out around the part that wraps around the neck. The one he demonstrated was made solid & wires were completely in cased. Also at the time of purchase I was given a copy of the receipt that was identical to the copy the business keep. I did not know that the salesman put another receipt in the bottom of the bag that said the bluetooth products could not be returned under the 30-day policy. This is bad business!!!

Went to store (2028 Badlands Dr #104, Brandon, FL 33511) as a new customer to get promo deal. The employee, **, set up acct at full price. When asked why the promo wasn't used instead, he threw his pen and calculator on the counter in anger and said there was no such promo. He said he sent my phone number back to my original carrier, they needed to accept it, so that he could reroute it back to Metro PCS. I asked why he couldn't just update the plan itself, and he said it was not their policy.

My spouse and I each switched from different prepaid carriers to Metro when we got married. When we signed up we were told we had to pre-pay each month on the first. And that was fine a few times it was the second or third of the month. However, we have had 4 times where we have paid after the first or second week. We pay $60.00 a month for both lines. We had to pay the full $60.00 regardless of how many days were left in the month.

I switched over to Metro PCS from Boost Mobile a couple years ago after being a Boost member for over 5+ year because there was an unbeatable deal going on at Metro so I decided to switch... I had my phone for a couple months and decided to add a line for my daughter. The first screw up... I signed up for a 2/$60 plan and when the first bill came out it was way over $60 so I went to a Metro PCS near my work to see if it could be adjusted only to be told I would have to go back to the store in which I purchased from so they could fix their problem. After an hour of debate and a call to the corporate office the problem was fixed.

I paid my monthly fee and they didn't turn on my phone and charged me additional fees and now they are telling me to leave work (taking money out of my pocket) to go into a store because they are so inadequate they cannot access my acct. I never set up a pin or security question... ever... Reporting them to BBB!!!

Firstly, I would like to say I want to make this as concise as I can but don't want to make a long drawn out ordeal of it so here are the facts to my situation. I've been a PCS customer for almost 2 years now. I am pretty satisfied with the service overall although I will say the reception drops to almost nothing once you are in most rural areas. I really am chapped by the "convenience fee" that I get charged when I make a payment in the store (very irritating).

I have had this phone for a year LG 7. It is the worst service and phone function I've ever had. Recently the past couple months the Wi-Fi is impossible, the phone freezes up, people can't hear me when I talk and it gets extremely hot to the point when you can't hold the phone after calling customer service and paying this entire time for this piece of crap phone with insurance I find out I have a $50 deductible. The phone is not even worth $50. I would never ever recommend this phone to anyone. As soon as I have the money I am dropping this company and this phone. Do not purchase a plan or this phone. You get what you pay for I guess or maybe not. I paid $56 a month. What a rip off.

My Metro Service is the best I've tried, and I've tried a few. Never a dropped call, conversation is always Clear, it has everything I want from a service, and it has a great choice of phones.

I had been with MetroPCS (2 lines) for over 2 years with the unlimited plan. I dial into a conference call every day – 7 days a week – for almost 2 years, then one day I get a recording that says I need to upgrade my account to reach that same number. I call to inquire why and some guy in India answers and cannot effectively communicate the answer to the question (also couldn't communicate much of anything effectively, in English anyway). He ends up putting a charge through FOR BOTH LINES without answering my question and without authorization from me to do so.

Yesterday was bill paying time. I did the pain free text pay. Then later in the day I stopped by the local Metro retailer to up my coverage to unlimited. This set off a barrage of text messages that started with owing nothing, owing 5.17 to owing 10.34. The guy at the store said "it's OK. The first month is free anyways." This morning the scumbags cut off my phones (2) with absolutely no way of contacting them without involving someone else in the middle of the night. I now have to stay up (work nights) to go back to the store for no reason other than to cancel this crappy service from this crappy company.

Fees for EVERYTHING. Billed "late fee". How can a person be "late" with no contract. There IS a contract. If you pay outside THEIR billing cycle, it costs. I paid for one month on 3/28 and received a bill stating I owed for another $30. Which meant I got 12 days of service from 3/28-4/10. WTF??? Major complaint. How can you sit there and take my $30 on the 28th under the METRO ads, & 30/mo knowing that I'm only going to get 12 ** days? And then spend an hour arguing get resolved and continue sending me bills stating I owe $22 NOW. Just hung up from third call in 24 hours. Their basic NO CONTRACT CLAIM IS NOT TRUE. They end up sticking it to as many as possible and wind up charging a more financially strapped customer base more than major, more truthful carriers. PREDATORS!!! BUYER BEWARE.

Switched at the beginning of the month to Metro PCS after having Net10 for 3 years. The free phone, 8G hot spot, and unlimited streaming is what got me since I regularly watch tutorials and listen to music. I frequently ran short on high-speed each month with Net10. I didn't even make it 2 days before I realized I made a HUGE mistake. The supposed 4G LTE data is spotty at best. It constantly buffers on my device. Won't even let me connect to basic internet most of the time. The mobile hotspot doesn't connect to ANYTHING! When I called the store the guy told me his data worked just fine and it must be some sort of other problem since we are only a mile from each other. Wait. What!?!? I won't waste another $60 next month! Going back to Net10!

Whenever I inquire about certain issues involving my phone, the local Metro PCS location where I bought this phone from are very rude and arrogant, and no help at all! I can't understand how can they work for a company and not know anything! I find that is typical of other locations as well!

Went to get a new phone and service and one of the salespeople used my identity twice. The service is bad. The reps are bad. They told me that we have service where I live but we don't. They tried to fix my phone by calling my son who was standing next to me. Then one of the service reps used my identity more than once without my permission. They would not give my family our money back. Metro PCS is not a good company to go with. They lie to their customers.

I've been with Metro PCS for a long time and I've had problems with every single phone that I've had from them. Just recently I bought the iPhone 6s Plus from T-Mobile and ended up switching to Metro PCS again. A couple days ago my phone all of a sudden says "no service" so I got to the store to see what they can do about it and the female basically says you just have to wait and see if it will come back on... I pay my phone bill on time every month. So I call the customer care line and the lady says they are doing a system update and it will take two hours for the problem to be fixed. I waited the two hours and still nothing has changed... it's been two whole days and my phone still has no service whatsoever. I am highly pissed off with Metro PCS. All those lies they tell in the commercials about high speed internet and great service is **!!! And I'm switching back to T-Mobile.

I went into the store to have my phone returned. I have had problems with it since I received this. In mind is a refurbished phone because I was having problems with the brand new phone with it not charging. The replacement phone freezes up, drops single until I take the battery out, and many times that will not work. It also turns off and on.

I have been with metro for 2 months now! I brought with me my iPhone 6+ and my kids 2 galaxy s5... All brand new phones I bought from Verizon. The day I walked in the metro store I ended up paying $120.00 a month for "UNLIMITED DATA" and free music streaming on all 3 phones! I was worried at first they would not work but after a metro sim was put in the phone I was happy! Well my iPhone has not worked right since signing up and the 2 galaxy phones cannot send or receive SMS or MMS text. And I'm still wondering where my free streaming music is.

I have experienced horrific customer service and below acceptable cell phone service with METRO PCS, and they have no desire to assist in my getting decent service. I purchased 3 phones, all of which will not give decent service, static sound on MOST calls, and calls being dropped. I begged for troubleshooting, and none was ever done. They would not unlock even ONE phone, that I had already paid for by the way, in order for me to switch to a service that I could run my business and have phone service that was usable. I had billing issues and they would not take care of any type of customer care issues inclusive of billing. I could go on all day long. I RARELY ever complain but this company is "THE PITS!" PLEASE HEED THIS REVIEW!!! THEY ARE A NIGHTMARE!!!

I purchased a new phone from Metro PCS for my grandchildren. I have been a customer with them for a long time. From the beginning I had nothing but problems with the LG K10. I went back to the store several times and they would do updates and send me home, then they would do a system restore and send me home. Then finally they switch the phone out for a new phone. And it was worse than the original phone. Took it back and I was told I had the phone for too long and I could purchase a new phone. The LG K10 was mine to keep and I could do whatever I wanted to with it. Which My response was: Why would I buy something from someone who does not stand behind their product. I will go elsewhere.

I've been a Metro PCS Customer since 2013 and never upgraded my cell phones on my account until today. I went to Two Metro PCS stores and the first retail rep didn't have the phone I wanted so he lied and said all the Metro PCS Stores in my area were out of the phone until Wednesday and I should come back. I went to another Metro PCS store in my area and well, well, well they had the phone I wanted and said the last retailer lied. (2nd Discuss) The girl (yes girl, like 16 years old, with no clue) was delightful until I asked her why she was adding phone cases to my order and she replied, "I'm gonna hook you up." (Oh well OK.)

Metro PCS is a company who the majority of its customers are bad credit bad paying customers so the overall treatment of all customers reflects the bad paying customers. This is why they treat all like trash. My father died recently and my mother never listened to me with the warnings about this garbage company even though she always had the wear destination problems that never happen with the four legit wireless providers with their handsets. She has always paid them on time and on March 11 they disconnected her phone even though her bank verified the Metro PCS cashed her Check on the 7th of March.

I just paid for my 3rd month with MetroPCS. First off, I'm told for $60/mo I get unlimited data. Not true. I got a text alerting me that I'd used 26 of my 28GB of data and it would probably slow down after using 28. Good news is, it didn't. However, my phone will not stay connected to the internet. I have to restart it about 25 (no joke) times a day so it will reconnect. Very frustrating because I can be in the middle of something I don't want to lose but I do. Daughter has a different phone and she has same problem. We'll both be looking for a new carrier.

Had Metro PCS a few years ago for a short time, wanted to come back, interested in a promotion for Samsung phone free if new customer. Well went to 5 stores, and finally figured out none of the stores had the phone, coincidence? No, one store owner said they had not had a shipment in a month and complained to Metro PCS, they did nothing, so pretty sure this is false advertising, the stores should take down the posters. Went to one store and they had one employee, no one in the store but me. When I asked why none of the stores had what they were advertising, he left and went in the back with no response. I walked out. Called Metro PCS to complain, they act like they have nothing to do with the stores, but you can buy same phone online for $100 with no rebate. I am pretty sure they know they are deceiving potential customers. Why would I want to be with this company???

I'm experiencing major difficulty in my application for a rebate for a phone purchase. Website will not take my info. Call the rebate phone number, over a hr before they answer. Once they answer they tell me, they cannot take my application over the phone and please try later on the website. I'm at a loss. Does anyone else have this Issue? How can I solve this? Is this Illegal? I'm ready to go to another carrier, but that would be expensive.

My Samsung Galaxy phone initiated a firmware update download. This download locked my phone and Metro PCS was not able to restore the original program. I am presently without a phone as the store manager's only response was that I should buy a new phone. My wife and I have been Metro PCS customers for many years. At this time we are presently looking for other provider.

Call service is fine but the internet sucks. No wonder my MetroPCS dealer gave me 60 dollar plan unlimited 4g LTE plan for 50 dollars. I told him I don't have internet at home so I will rely mostly on my phones internet straight up. MetroPCS 4g LTE internet sucks and if it's T-mobile service then T-Mobile sucks. They both suck! It's slow. I'm getting 60 dollar plan for 50 and still feel ripped off the way this 4g internet runs. I should be paying 35 dollars for 4g unlimited data. I am leaving after 3 months and going back to Cricket Wireless that is where everyone should be! Cricket's 4g lte internet is flawless. It's like having cable internet on your phone and another great thing about cricket I get awesome service in the basement. I miss them and can't wait to leave wack MetroPCS to go back to them.

The service is fine, but they use dirty tactics to trap you into paying an extra fee that they don't ever tell you about on the website. So here's how my day went. I performed the activation on their website, and it all went through okay. It associated my phone number with their sim card, so I thought that was great. When I booted up my phone, I got a text to welcome me to Metro. Then, when I got to the payment screen, it wouldn't accept any of my payments. I tried 4 different cards, all of which actually work fine, but I kept getting this generic error - "There was a problem processing your order. Please contact Customer Care for assistance."

Metro PCS is the worst cell phone company out there... Yes it's cheap yes service is good but my complaint goes straight to the website I PAID 175.00 for 3 phones which is a great deal because they're all unlimited BUT after I put my information in it said my card information was wrong soooooo of course I retry KNOWING I have a good amount on my card. After 3 times of trying I stopped and went straight to the retailer store BUT IT STILL DIDN'T WORK.

I have had Metro PCS for at least 8 years with 4 phones. I bought the unlimited plan at $100.00 per month - signed contract. First they reduced the amount of phones to 3, then the bill went up slightly. Now when we hit a certain data usage point within the first week and we don't use them that much. We see a continuous circle of death on the phone when attempting to look at all things. They claim they don't slow you down but that's an out lie. Believe me, no complaints up until now and obviously attempting to make you purchase more by squeezing you will not work. Time to cut the losses and leave. I hope they are reading these reviews because this is the first negative review I have ever written in all my life. Don't believe this ad - it's false. And no it's not my phone. We have 3 different kinds and they all do it. I guess you get what you pay for. See ya Metro PCS!!!! Hello better company!!

I call to retrieve my unlock code so I mean flash my phone to another service, and I was told that I would not be given my unlock hold until I pay my past month bill. Spoke to an employee by the name of Michael employee number **. He is very condescending and sarcastic. Then I asked to be transferred to the manager by the name of Anna ID number **, and it was like they she just hopped on the boat of being condescending and sarcastic and just would not allow me to get my unlock code so I could flash to another carrier. They just kept repeating "if you are not going to paid this past month bill we do not have to give you this unlock code."

I switched from Sprint to Metro PCS almost one ago this month and have been thankful every day for that decision. In the past I've had Boost and AT&T and was always disappointed by data caps and high prices, as well as sometimes-crappy reception, but stuck with them because I liked the phones they offered. It's amazing that I can use as much as data as I want and my speeds never slow down and I never pay more. In December I used over 100G and last month I used 53G... that would be almost $800 on AT&T or Sprint! I also find my LG Stylo comparable to the Galaxy 5 that I previously had. Customer services is great at my local store and always helpful when I call them. Wouldn't dream of switching to another provider again.

I have been with Metro for more than 7 years now and they just keep getting worse and worse. I live in the Bay Area too where Metro made groundbreaking sales and actually made it big due to the actuality in diversity and marketing the Bay Area does alone by making something "popular". Since Metro rode that rail, and now T-Mobile, and still not getting better "nationwide" service they will continue to provide us with way below average service and a "fair" price when I'd rather save my $1.00 a day now than frustrate myself over a cheap service. All in all. Save yourself the Stress. Just avoid Metro unless you really need some cheap ** service and their Refurbished phones. Bye Metro.

Metro PCS is the best wireless company; you pay every month a set bill no extras, no surprises, no ripping you off like other companies like the evil Verizon. Love it. Will always recommend to all my family and friends. Great customer services and great coverage.

I went to Metro to upgrade my phone. Pay a $100 bucks for LG phone. I didn't like it so I wanted a refund. Keep in mind this all happened in 20 mins. So now you tell me there is a no return policy after you sale me this crafty piece of junk. When I sale this phone I'm leaving this company and my goal is to promote other companies to not be this unmindful of their customers. After 4 year of loyalty this is how you repay me.

After 4 years as a loyal customer I feel that 8 day extension isn't asking since I'm recovering from a hernia surgery. 3rd of March is when I get paid and they wouldn't put off cutting my phone off. In all my years working retail, food service, and other customer service jobs this is bad customer service that loyalty doesn't matter. Companies like this should be ashamed. I could understand if I just didn't pay my bill but I had a medical reason.

I am new to the new ways to use the phone and internet access but my experience with Metro is the best. They make it real easy to see you are using the right service. All my concerns about my service were always answered promptly and made clear to me without making me feel stupid. At my age that is a real good thing. My life is made so much easier by the service the provider is giving me.

Metro PCS has a huge banner claiming everyone gets a free phone by signing up. It also says Authorized Dealer. Rebate denied, claiming receipt is from a non authorized dealer. When calling the number to see why, no one ever answers. Stayed on the line 40 minutes, no answer.

Bought Samsung S7. 2 months went black. Had insurance, etc. Email sent for me to pay $182 power up problem. Went to pay. Rejected payment. Sent S7 back unrepaired! Franchise owner said "Oh well not my responsibility!" He SOLD ME THAT PHONE, TOOK ME INTO INSURANCE & left me out $700 plus all months I paid for no service of said S7 new line. It's a Lemon Law phone.

Description of Complaint: I went to the corporate store for Metro Pcs corporate store on 2/17/2017, went to upgrade my wife's and my phones. I asked for the Samsung on5 phones. The service technician Justine said they were out of stock and it might be a week or two before they get them in, so I asked him what was a good phone for the promotion they were running and he gave me two Alcatel fierce 4 phones. I said what if I can't use these or don't like them and he said I have seven days to return them for any reason.

Metro PCS is a real good cell phone provider. The Customer Service was very helpful, they attended to my every needs. The rating would have been a five, but this is my first month with them so let's see how it goes from here.

Fraudulent and violation of Privacy - These companies compromise the privacy of their customers by sharing their PERSONAL information with anybody. These reps are either stealing information for themselves or others, the police and government is also illegally hacking into people phones and stealing and sharing their info. The cities government officials are approving this violation of consumers' privacy. The owners of these branch off companies are doing the same. It will not stop as long as the corrupt governmental system don't stop it. That's the same with hacking into your tvs and laptops. Evil world we live in. They're no better than Osama.

The first time went into the store at North College in Fort Collins a Gentleman was waiting on my daughter. He kept talking to three young guys and not waiting on my daughter. They were all just playing around. I finally reminded him that my daughter was a paying customer and would like to get finished up as we had been in there for over 30 minutes. The next time my daughter went in there were two young women in the store working. My daughter asked about a cell phone case for her phone. They did not get off their chairs and just stated they didn't have one. I then asked for them to come and check their supply. She walked down the side of the wall looking at the floor and said "no. We don't have one." I then asked for them to look in the back. She walked through the door, turned around, came back out and stated "no. We don't have one." I could see her from the counter.

I recently bought a new phone through Metro PCS. While I was happy with the plan I chose, the free phone I was given by the rep was sub-standard. I purchased a "protective" case and glass screen cover separately for my Coolpad, yet, the first time I accidentally dropped it, it quit working. Nothing on the phone or screen was broken. It simply went black. I dropped it on it's back, from a height of less than 3 feet onto kitchen tile. When I took it into the dealer, after a week, I was told it could not be repaired, and I would have to pay another $60 to $85 dollars for a new phone. Granted, I've had the phone for 3 months, but there is NO WAY I can afford another phone. Now I am stuck without a number until I get my tax refund 2-3 months from now. Not only that, the salesman showed me another phone, EXACTLY like mine, with the exact, same problem. I can barely afford groceries. I am heartbroken. DON'T BUY A COOLPAD!!!

After purchasing your product and a headset for $100 the item broke within nine days it was a horrible experience with your customer service. I do not wish to sign into a computer to be served to have my aunt questions answered. I feel it is an invasion of my privacy. Why should I have to do that in order to get some answers. This is absolutely wrong. My $100 headset is now broken within nine days. This is the most horrible experience I have ever encountered at MetroPCS. The customer service rep was yelling at me and I yelled back "You are a piece of crap." Not everyone has hundreds of dollars to spare for items they need for work. At least the product should work. I was given a high recommendation by the lead in the store.

Metro PCS has been very useful in providing my everyday phone needs. Proved they will work at what's needed to be done for the quality of all phones! But what do we do but just keep trying to find out which one fits each individual's needs. Metro has been very efficient on upgrading the phones and gradually fading out the old outdated phones. Thank you.

The internet service is not that great. You get buffering, sometimes you don't get any internet at all and I'm paying 60 bucks a month. Metro PCS claims they're going to fix it but it keeps doing the same thing. I'm seriously thinking about changing to a different carrier.

My service is out of Florida and I moved to Ohio a few months ago. My bill has been paid on time every month and I have no reason why it's been paid at all because I have not been able to make or receive calls or texts at all. I've tried to connect to WiFi calling and keep getting that I don't have a e911 address so that doesn't even work. The only time the WiFi calling worked is when the payment was a day late... then and ONLY then have I been able to use my phone. As soon as the bill was paid and Metro PCS restored I lost all services again. Isn't your slogan nationwide network? Sooo false!! Don't be taken in by this network, they want your money but don't give the service that you pay for!

False advertisement. I switched from Boost paying $35 per month with unlimited talk, text, and web with a data cap at 3Gb and data speeds slowing after 3Gb. MetroPCS promised unlimited talk, text, and web and no data cap. However, after 3 months, I started getting "data usage warnings" and the data did slow. Why do I need to pay twice as much for the same service??? And when I was told, and the REASON I switched was for no data cap? You have to be a fool to pay twice as much for the same service!!!

Many of the stores unable to answer questions you have. For example my phone froze and I took it to two Metro stores who could not help me and referred me to the main office. When I went there the representative said my phone froze because I had too many icons on my phone and permanently removed all of them. Those icons were the ones on my phone for about three years so I didn't understand why it just decided to freeze at that point, but once they erased everything the screen was freed up. I stay with them because their rates for unlimited service is within my budget. Otherwise I would go somewhere else.

I moved to the US and got a phone plan from Metro PCS to put on my existing phone. The person who signed me up with the account did not put my name on the account, I didn't sign any agreements or get a receipt or anything. He told me I would receive a text with instructions on what to do next. Since the account does not have my name on it I am unable to do anything with this account, and they have locked my phone to their service. I went to my local Metro PCS store and they told me I could cancel the account but I would have to buy a new phone to use another provider. I have called the company multiple times and they will not do anything for me or give me any information about the account because my name isn't on it. But my name should be the only name on the account since I am the one that opened it and paid for it. This company scams people. DO NOT USE THEIR SERVICE!!!

As a previous Verizon customer I am 100% content with Metro PCS. I acquired my contract in Asheville North Carolina. Two free phones were part of the plan but I opted to pay extra two LG Stylo phones. On my travel back to Winston-Salem North Carolina I lost signal only one time while on the highway. Anyone who is familiar with Highway 40 West going through the gorge knows you will not get any signal with any service provider in those valleys.

I switched from US cellular to Metro for a few reasons and I couldn't regret the idea more. Prior to switching to Metro I was paying $67/month for 5gigs 4g LTE and unlimited talk and text and wasn't allowed to use my data with my tablet unless I wanted to pay another $25. Then I see Metro offering what they claimed to be truly unlimited data at 4g LTE speed with 8 gigs allowed for tethering to my tablet and the usual unlimited talk and text all for a total of $64/month.

Well my overall experience with Metro PCS has been good. I wouldn't change my telecommunications if they paid me to. Their cost of phone bills is in a perfect range. I just love this company. It keeps me connected.

Walked in to no greeting or even a look. Finally I asked about the promotion for new phone to existing customers and was told nothing is free. I wish they would explain their promotion better to their customers and I was like "OK I believe you are them because you work for this company" so as she walked away to never return.

During a spousal break-up, I received a text message from MetroPCS telling me my account had changed and if I did not make the change to contact MetroPCS. So I went into the closest store. The clerk immediately was rude. As if I'm an inconvenience for entering. I tell her my account changed without my knowledge. She looks it up, says the name on the account was no longer mine and to even look into the reason for this huge major change I would need to provide a security ANSWER. SHOCKED. So I asked her for the security question. Made sense to me - answer to the question - but she informed me there was no question, it's just a security answer.

Worst Customer Service MetroPCS Authorized Dealer 27130 John R. This dealership promises rebates and then the company says they are not authorized. This place is run by half witted guys who don't seem to know what they are doing and don't seem to like to help their customers. Avoid this dealership, and think twice about Metro PCS in general.

Workers & sales people trained well & knows products. Didn't try to push products you didn't want. My service has been great with a fair price that's affordable! Would recommend to others to try them. Thank You!

I switched from AT&T to Metro PCS last year (2016) and received an Alcatel Onetouch Fierce XL by paying 73 dollars approx. Then the salesman said they would unlock the phone after continued service of 90 days. I used it for 90 days and approached them to unlock the phone. They suggested to use "Device Unlock" app after 90 days of service. I used it to unlock the phone successfully. However, a day after unlocking the phone, it automatically got locked. I tried calling Metro PCS customer care several times and they do not have any solution for it.

I bought service from Metro PCS on Jan 28. Everything was fine until Feb. 4. My phone just started saying no service where the bars should be. I tried everything that you should do like turning it off and back on, turning airplane mode on and off, and letting it sit overnight. The next day I called the customer service and they made me go through all these steps and none of which worked. Now they say they are going to send it over to their engineering department and it will take 3-5 business days. And I am still expected to pay for a service that I can't even use and I only had it for less than a week.

My husband and I decided to switch to Metro PCS as of 2/4/17, we went into Evolution Wireless, authorized dealer. Metro PCS is advertising free phones when you switch and that is what we chose. Everything was fine when we paid and left the store. Today, 2/5/17, our phones were not working. I contacted the store And was told that we apparently didn't pay the bill. I asked why was my phone working when I left the store but now is not. They could not provide me with a reason.

Being a company that is suppose to be a good company well you're a lot less than good. I talk to a rep at the main office in Texas and I was to get a refund of 65.00 dollars 5 week after we talk. It been 8 week and now you don't even answer your phone. You got machine to hide behind. Truly nice for customer. From today on I will post on my page this message and I will post to all my friend and anyone that want to listen on linkins and yahoo on all troubleshooter that will like to hear me on T-Mobile, on AT&T, on Cricket that they can use all my info for the service that I got from your company that is no good. You will lose more the 5.00 dollars you hold me. Phone number never use **.

I have had Metro PCS since 2014, when I needed to get a smartphone for classes. Service was ok, can cut out a little. For the past few years, my connectivity has been horrible. I live in a central area off Beach Blvd in Huntington Beach, California (not to be confused with Huntington, WV). I have to dial a number up to 10 times to get through sometimes. I can't have one call get through on the first dial, including saved contacts. This is the worst carrier, and I get spotty connections, where the other person tells me they can barely hear me, and I have to yell in the phone.

Change from iPhone to Android. I picked out an inexpensive phone and the RUDE rep named Brittany ** explained that would be a bad choice. She has one here that will love which is $100 more expensive. It was too big, she said I would get use to it! I didn't. Went in this morning to exchange for the one I wanted originally. She said sorry I can't do that. This customer (me) was not happy and she didn't care. I will cancel my service with this terrible company as soon as my month is up!

Walked in Metro PC and spent 80 for a phone that didn't work. Was back at the location in Conroe TX 5 times in 2 weeks. Finally they realize my phone didn't work and ordered me another. Waiting 9 days to get it, when I couldn't get there right away they sent my phone back. Talked with corporate office to a guy named Vic who credited me 50 and was transferring me to someone else when the call was disconnected. Wow this is what you get for 80 at Metro PC?? Not to say I paid my bill on the 22 and phone was turned off on the 29... Buyers beware.

IN METRO PCS'S DEFENSE. I am A SELF TAUGHT IT/all things electronic... OVER 7+ YEARS. Looking over the Metro PCS reviews AS I AM going there to sign up and get away from VERIZON, finally. I SPOKE to people I know personally who ALREADY have had service with them and based my decision on THEIR satisfaction.

Was okay with Metro PCS, until two weeks ago - massive update - deleted apps so that I could fit the download on my phone - let it do its thing - and since then, not even Pandora will play smoothly. Takes a few minutes to download a picture. Need like 5 minutes to download CNN. Seriously??? What am I paying you for??? The service in Providence RI is not even mediocre - it's bad. Would you please take some of the money that I pay each month, and fix your damn network?

Metro PCS located at 300 Farm to Market 2410 #105, Harker Heights, TX 76548 (254)213-4084. As a valuable customer, my cell phone was giving me problems with disabling my wifi cellular calls, so I went to the Metro PCS store location and number annotated above. As a veteran I always use profanity but definitely not directed at the customer service representative! A ** woman asked if I needed assistance and I said 'yes' asking how much a particular damn phone was, again I made it clear to the ** woman I curse and I'm not using profanity towards her.

The Metro PCS on Jamaica ave by 162 st has the worst possible customer service. 15 stations with only 3 customer service reps working and a total of 7 customers before me of which each get abt 20 minutes of service. This feels like a doctor's office. No excuse as to why they do not have enough representative especially in such a busy central location where traffic is expected to be high. I would not recommend anyone to do business there.

Metro PCS will device lock your phone. That means you can't even use WiFi. I thought I purchased my phone and it is mine including WiFi. I believe I spoke with Oscar. Call was dropped and he still managed to unlock MY phone. The reason I won't pay my bill is because I didn't use it for a month due to unforeseen expenses. When I tried to pay again they wanted payment for the month I didn't use plus this month. No thanks Metro PCS. Will continue to use free WiFi. Oscar is great.

I have been using metro PCS for over 20 years and I have called in to customer service a few times and this time this guy name Oscar was the best of the best and he needs to be the top trainer for Metro PCS. If everyone there on Metro PCS team would work with the greatest attitude and really made me feel like family like Oscar works in the Los Angeles call center works the night shift. Believe me when I tell you he is the best rep you have and I hope you can take the time and look at this guy work. Unreal. Never seen someone take so much pride in his job. Let him train the people, they will become top reps trust that. I hope this guy Oscar from Los Angeles California call center gets the recognization that he deserves. He is the best of the best.

Metro PCS advertise unlimited calling plans in which I have been paying for for years. However about several months ago they begin charging customers for calling conference calls/prayer lines or recorded playback lines that are within local area codes, which is included in my plan. They made a name for it called select share. Really?? It is still a local call in which is included in my plan. This is a violation of their advertised rate plan and should be investigated. They are forcing customers to pay extra each month to make a local call without any forewarning.

I bought a phone Dec. 8, 2016. Asked for a loud phone was given one that I can't hear out of. I was told the phone was defective. Upon replacement seven to ten days went by although I was promised that they would notify me when UPS delivered it. They never notify me and after a week to ten days went by found out they had the phone Dec. 24th. I got it Dec 30th. For days they had it and never contacted me.

All the phones I have had is junk from day one and Metro PCS would not even stand up to their word and refund our money back. I pay for unlimited wireless network data and it includes unlimited everything and from day one I am not getting what I pay for. The phones keep cutting off calls or doesn't ring in half the time and the screen keeps going to a black screen several times until I yell Metro PCS quit and then it will quit for a day and then start back. These wireless companies need someone instead of rude obnoxious kids that don't know what they're doing and the internet service is horrible. I'm going to go back to Boost mobile in a couple of months. So far Boost Mobile has been the best wireless network provider.

Purchased a new phone with Metro PCS. I used them when lived in a different area and was satisfied. Upon moving here there was no service. A new tower was built and supposedly service was to my area now. Well it wasn't. They will not give a refund and will not unlock my phone for going back to old carrier for another 30 days. They need to offer a payment option to unlock early or give people refunds when service does not reach the area.

I purchased a new phone and the first two months of pre-paid service ($30/month) for my son's birthday gift, but after only one month his service was shut off. I called the branch where I purchased and set up the phone to let them know of the problem. It turns out the employee (who was also the store manager) who set up the phone set it for the $60/month plan, rather than two months at $30/month.

I have been with this company since 2008 and I was happy and no complain until last 2 times I was buying new phone style LG to get new phone not any other reason. As soon I bought it and I came home nothing was working and I called a customer service. She walked through my phone almost an hour and she told me this phone has a problems. Anyway they fixed it. Last 2 month I told them I have problem with changing my phone and I was busy with a work. I went there after 2 month and told me “It's damage. You have to buy a new phone.” and I asked them “Please give something good. I don't have go through all stuff again to got a phone.” For last 2 hours in shop nothing was downloaded and I had to leave.

Metro PCS has the worst customer service. I have been with them for over 3 years and every time I try to get any customer service out of them, they tell me I'm SOL or they try to sell me a new phone because the one they sold me 6 months earlier doesn't work anymore. I just upgraded to a new phone 2 days ago. Now it doesn't work. They are now telling me that I'm SOL.

I have never had any major problems with MetroPCS, I live in the city so that probably helps the fact that I always have coverage/no calls dropped, the only thing wrong is their return policy which takes 10 hours of call time or 1 week. I've also had MetroPCS when I lived in Florida for 2 years before they were on the T-Mobile network and even then it was pretty good unless you wanted to leave the state. Plus it's affordable with no overdraft fees ever, a lot of other companies are dropping their prices to try to compete, so that helps us all.

I have had my phone less than 12 hours and the screen has shattered. It seems there is a fatal flaw in this phone and it is the screen. I no longer want the phone if I know now that it will crack and break and the accidental drop or even smack onto a table... How can a company sell a phone which is faulty by design. If the manufacturer knows the phone will shatter constantly how can they expect loyal customers? This is one of the worst buying experiences I have ever had!

Recent experience of phone service not working properly. Static, unable to hear the other person or them hearing as well due to bad connection and or static. Voicemail is not working properly and losing important calls daily. The customer service experience I've had is worth zero stars in my opinion as with the most of CS agents didn't seem to understand English well, while an echo from whatever country I was connected to, not sure if it's outside of U.S. but it seems to be a foreign country without proper knowledge of English by most CS agents in my experience and opinion. There is a delayed echo and they talk while I'm trying to talk.

They're charging me way too much. They say I have unlimited data but I don't. Always get slower and slower and the other one is charging me $90 just because I upgraded for unlimited data and another thing is they said I have insurance. They gave me insurance but they said I still have to pay money to get a phone if it's something with my phone so the insurance is fake, a false advertisement. The only thing I can say is they’re a rip-off. They don't give you what you paid for and they said if you go and change its changing phone number to get a free phone. They did that to me they charge me for the phone and didn't let me change my phone number or anything so one of the airport just took California MetroPCS off the Airport District 95354 is a ripped off.

One day I was shopping for a new cell and the guy helping had to call in a girl from another store. Needless to say by then I had been there about a half hour and needed to be somewhere. I stayed and wasn't rude, but put off by that whole experience. I'm still a customer because they are a great reliable carrier for me and entire family for the 7-8 years I have been with them. I know every member in my family from Deland to St Augustine use Metro. You take the time to switch all of our stuff from the old device to the new making sure nothing is lost. I broke a phone and was given a loaner phone until I could pay the deductible for a new cell. No matter what always keep insurance on your device.

I WAS on Metro PCS unlimited plan for almost 2 years and they changed me to the 8 gigabytes every time I added a new line without telling me or texting me so I think they are doing fraud. This time they told me the 50 dollars unlimited gigabytes had expired. They never notified me, and they don't to everyone but they are not aware of it. They did it to my wife but she has the 60 unlimited. I got mine for 50 dollars 2 years ago so when you go to a store to add a line that is when they change the plans without telling people. They are deceiving people. Metro PCS needs to be investigated.

I'm very disappointed with my physical service with Metro PCS. The representatives are great. However I have a no signal from my house and when my phone says I do I still can't send a text let alone make a call. I can't blame it on the phone considering my wife has one as well and the same thing. It is very unfortunate but I guess that is why you are giving away free phones.

I've been with these ** people for years & I decided to upgrade my phone. I get the phone Friday. Sunday I had an EMERGENCY & couldn't even dial 911, NO SIGNAL! I went back to the store Monday & ask for another phone & I pay the difference & they tell me I'll have to purchase another phone. They wanted me to just let them keep the $125 I had just gave them & pay another $150. These folks is GARBAGE & DO NOT treat their customers right! I was told I had 7 days to return & get another device. That didn't happen.

I bought a phone with Metro PCS connection in March. According to their contract to unlock my phone I have to stay connected for 90 days and it's almost 300 days. Now I am travelling internationally so I need unlock phone to use outside of USA. So I called them to unlock it but they didn't unlock it. Every time when I call them they ask me to do same steps which I already tried to unlock my phone and every time I told them I did that but they still asked me to do that and from last 3 weeks I am calling them and spend my 5 to 6 hours. And I went to the Metro PCS store also but still its locked.

I have missed 3 months of paying my bill and this hasn't happened to me til now. Every 7th of the month my bill is due. I paid on the 29th of December. My phone was turned off the 7th of January. I called customer service. They said I have 72 hours to pay $9 to have my phone turned back on. Basically my payment they used it for the month of December. Credited my account $21 then wanted me to pay additional $9. This has never happened to me til now with 4 years of having Metro.

We broke the screen on the phone and tried to buy a new one from two different stores. They had no phones we were able to get and told us we'll have them next week. So we try again and then told us they had them last week and that they won't have them for a while. So I try to buy it online and it said one price but when you put it in your cart it goes up another $100. I was getting ripped off so I bought it from Walmart online for the right price. When it arrived it was a different phone company so we went to have the dealer unlock the device and said "you need wifi" and I don't know my own wifi password. It's because a huge struggle just to switch service over to a newer phone which is the same as the old one. We just want to be to see the screen every time I go to one of the stores and the people are rude and do nothing but sit there and try to rip you off and the other people just simply have no idea how to even do their job.

I paid my bill with this company on Jan 6 to METRO PCS MOBILE 888-863-8768, WA, a day before it was due through my PayPal business account MASTERCARD, Transaction ID **. PayPal is holding the funds of $66.00 in escrow for Metro PCS to accept it. They won't. If they won't accept my PayPal Mastercard payment then they need to decline it. Instead when I contacted them, they tried to do another payment using the same card which is now declined due to the fact that the $66.00 they are holding left me with only $31.55. They will hold my available payment in escrow for 30 days so that means that that money is not available.

I love my service. No dropped calls. The service reps in store are so so nice. They happily fix my phone for me whenever I have messed up something. They are fast, easy, reliable and I received 2 free phones when I first signed up which is first smartphone I have ever owned. I love the reps at the store on Van Buren Blvd. They are cheerful and helpful with any question. They don't call and bother me with soliciting calls. Love that. Thank You.

By the 5th day of the month there is no more data to be used. And I've done my homework. It is not humanly possible to use that much data in that amount of time and I barely watch one or two videos short ones per day if that. It's a lie, it's ridiculous, it's false advertising and I want to sue them! I'm sick of it. They drop calls. They don't allow calls through. I turn the volume up they turn it down. I turn the volume down they turn it up. I will not be controlled. As soon as I can find a company that might deliver what they are advertising without extorting me for more money I may switch Cellular's. As soon as I get a landline I'm going to a pay as you go flip phone. I'm over it completely. Unequivocally over it. I will never use this service again for any reason. I'd rather go without anything than to use this sub-par unacceptable travesty of a company.

I've had service with 4 other major carriers, all larger than Metro PCS, none of them provided me with the high level of service I get from Metro PCS. With AT&T I had to stand in my front yard to get service, with T-Mobile I had very limited service inside my home and other buildings I visited, with Verizon I got very HIGH unpredictable bills, with Sprint my bills were high and the service spotty in my service area. I have had none of those or any other problems with Metro PCS. With Metro PCS you pay a set amount each month (currently $30) for unlimited talk, text and Internet.

I purchased a phone, phone plan and phone case. Found the case blocked my speaker. Took it back and dealt with a person named Justin.The manager was not there so He was unsure if I could get a refund. I Left the Black Bling case there and purchased a workable case. I sent my daughter back in to see about the case. She returned with a case like I had just purchased. I had Melissa to return it as I had bought one. No refund and no Black Bling Case. Don't deal with those people unless you watch your 6. Metro PCS ethics are questionable. Wish I'D STAYED WITH Cricket.

I recently contacted Metro PCS to inquire why my supposed 4G LTE was running so slow; all I got was the run around on the phone with their rep. After about 10 minutes on the phone verifying account information; the rep was no help. So I decided to write this review. From my experience with Metro PCS I truly don't believe I'm getting a 4G LTE signal on my phone like they claim when I got this account; because my data consistently runs slower than slow, not like LTE. Trying to log on to just a website the service is slow; videos are even worse. I'm sure that Metro PCS is not providing the service they claim. As fast as I know 4G LTE should move; this is not what I'm getting with my Metro PCS account. I honestly believe that Metro PCS is cheating their customers by not providing the data services they advertise, or claim to provide. I just don't trust them after my phone rep experience.

They are good as far as a average of all areas but when it's a single area I feel there's room for a big improvement. Their prices are usually great but they should provide a service for service in areas with no service without high charges. When I needed to change my number due to threats they did one time free change. Is awesome. If I need customers service you have a hard time with the computerized system. It's stupid. Lol.

I am overall happy with Metro PCS but with only two exceptions. I cannot get through to 911, since having Metro PCS I have not been able to use it in emergencies. But everything else is good! My second complaint is in dialing 611. I can never get help from an agent. Instead I get a small list of choices such as do I want to purchase something or pay my bill, where is the icon for contacting a live person? There is a lot of work to be done on their site before I find myself totally satisfied! I like the price, I like the phone except for the fact that it has no compass! But when I recommend to others they have extreme interest until I mention the minus points. It seems so easy to correct and then they can really soar!

Long story short been with the company since 2014. I had a replacement phone, fierce xl. The phone was bad from the jump. Wouldn't hold a charge. Had another phone sent to replace this one. Received a text my phone was ready. I went to the store. Took them 1 hr and a 1/2 to get me no internet service. They sent me to another store the next day. That store charged me $32.45. Stood there for 2 hrs while their security guard stood looking and laughing. Now if I was crazy I would have pulled out my concealed weapon and demanded this get fixed.

Metro PCS has the worst customer service from any phone service I've ever had and I have had service with Sprint Boost and Straight Talk. As it is supposed to be a prepaid phone I decided not to have services in December so I did not pay anything for December. Went today to pay to have services in January. They took my $30 and told me that I owed for December even though I had no services, and would have to pay an additional $33 to have services for January. Told them where they could stick their $30 and they would not receive another dime from me. So if you decide you do not want to have services for a month you will still have to pay $30 plus an additional $30 to use your phone which that is also a lie because it's technically 33 unless you use your debit card. If you go into the store it's $3 more so their "30 Unlimited No More" is also a lie. Couldn't even talk to Customer Service unless I pay $30. Just got recorded message.

Please do not use Xenia location. My utility bill never posted, after paying cash. The manager is a thief. You must write in a complaint to receive a response. A complaint was filed by phone with no way to confirm it being sent or reviewed. Please pay your bills online with a card. No way to trace cash.

Went in a Metro PCS store to buy a phone that is easier to use and easier to see. I am elderly, disabled and vision impaired. Told the reps at the counter I was interested in checking out the flip phone and the plan for $25 a month. They said no one sells flip phones anymore and there is lowest plan is $30. They deceived me into buying a smartphone for $80 and said if I was dissatisfied with it that I can return for refund within 7 days. They asked me to sign something that I could not read, which I refused. Then they rushed me out of the store. I took the phone home, charged it, turn it on and it would not stay powered up, it kept shutting off no matter how many time I tried.

Metro PCS have cause relationship problems in my life and business problems. I never can understand their representatives. Most of foreign can't speak English and I tried repeatedly to pay my bill over the phone and they have my information wrong so they ban me from calling again until 24 hours later because I call 9 times trying to pay my bill. Come to find out that they was incorrect. I recommended Metro PCS to my girl and we got into a heated argument. My pops got into a temporary break up with his girlfriend because Metro PCS cut her phone off multiple times and she thought he was playing games. Metro PCS overcharge him several times and cut his phone off while he was handling his truck driving business across the country. Metro PCS is a headache. Avoid them like a plagued and drop them like a bad habit if you don't want relationship problems and employment problems. Bottomline!

Their website is awful. I pay my bill online, but I almost always have problems with their site. I am unable to log in, and it won't accept my credit card. I don't like the bloatware that is on my phone, both from Samsung and Metro PCS, but it seems that comes with the territory. I almost always have service, except when I take my husband to the hospital for treatment. I don't like using public wifi.

I lost my phone on a vacation. Got to Jacksonville Florida. Bought a phone from Metro PCS on Lem Turner and Dunns Avenue. Phone quality was not great. Bought the phone on the 24th. Decide to return the phone on the 26th, At 9 o'clock that morning they tell me I cannot return the phone because it's considered I upgrade even though I only had the phone for a day. A representative at the store did not tell me the return policy. If I had known that I would have not bought the phone. I feel that they ripped me off for $226. Had me drive across town to the corporate office only for them to tell me the same thing. Had the nerve to tell me just sell the phone if I did not like it. As soon as possible I will terminate Metro PCS service. They are a joke, a scam artist, and a rip off it in the receipt she said when I asked her what is this policy beware folks.

Today 12/23/16 went to a location to purchase a phone as a gift and received the worse customer service ever. She didn't explain any of the plan purchased, didn't say when the next payment was due, and to top things off she spoke very badly about other co-workers. Piss poor service. She was on her T-Mobile phone. Didn't say anything as to why I should chose their service. Milwaukee WI Silver Spring location. This is bad. I just brought a phone to have it switched over to Boost Mobile. Sad.

I have been a Metro PCS customer for almost 8 years now. For the most part it has be a fairly good service. I live in a semi rural area. About 50 miles from Sac, California. I am on the Metro PCS unlimited plan ($ 60.00 per month) Which means I get unlimited talk, text & web at 4g speed. Until T-Mobile took over. Metro told us the when T-Mobile took over that they would not be changing anything. That our service would improve. That was a lie. Since April 2016 our internet service has been slowly getting worst. It has been so slowly that it's been done that most customers have not noticed. Plus like one of the other reviews stated "Read the fine print ". To add to this Metro PCS' fine print states that if you are on their unlimited plan T-Mobile deprioritized during high data traffic times.

I've been a customer for 6 months. I got the family plan with two lines 6 GB & Unlimited Music, but my Pandora was eating all my data and with ten days left in the month, I would receive notice that my data is almost at its limit and I would receive slower services. I called customer services in August which their automated system took ten minutes to connect to a live person. Very frustrating! When I talked to a live person they gave me the run-around for 35 minutes about how I was on the wrong plan. But finally, they looked up my plan and confirmed that my plan comes with unlimited music which doesn't use your data. They had me try all these solutions that never worked. Each time I called back I got the same run-around and wasted 45 minutes before they addressed my data usage problem, only to tell me there's nothing wrong.

Changed from Verizon to Metro PCS this past Sat. 12/17/16, worst mistake ever. Phone & service worked fine Sat. night while I was home, came into work on Sunday, no service, could not even make or receive phone calls plus no internet, which I had already paid for. Online with Customer Service for approx. 5 hours, was hung up on 5 times, they kept telling me "two hours, we will have problem fixed." Well 12 hours later still no fix. You ask for a supervisor, they just hang up on you. No one in customer service can speak English worth a hoot, they are hateful & are not interested in helping you. Plus they are not even in the United States, but overseas. Verizon may be expensive, but by golly at least I have phone service that I paid for!!!

I went in to local store to buy new phone. They called it upgrading but bought the new phone. Paid for activation. Was in the store for 3 hours and 30 min and they couldn't active the phone. They couldn't give my money back or store credit. Left the store with broken new phone and no money. And customers care number give you the running around. The supervisor don't know anything. I still waiting to hear from them and the corporate number they have online doesn't work... Still waiting on answer.

I have been with Metro PCS since 2005. Needing to upgrade my phone yearly was bad enough. Then beginning this January they started slowing my internet access to complete interruption and little to no access from the fifteenth of the month until next payment date. This week I was without phone, text or Internet since Tuesday. I called Metro PCS in-between getting a signal and was disconnected twice, after having given them my information and they did not even try calling me back.

I am not a company. I'm a human being who is being mistreated by your company. This phone is the second phone in 4 days that I've had that does not work. They refuse to help me. I simply asked for the less expensive phone that I knew would work better. This phone freezes. The keyboard comes up in front of the lock screen and it plays all night long. I'm very unhappy. This phone does not work and because I don't have a lot of money they don't seem to care.

For ethical reasons I can't say what store I came from but I had a bad 1 year of nonservice for which I paid for because I don't have the luxury of buying phones but prior to PCS I was sold a refurbished phone but as new. I was upset when I left this store because I was bullied into tipping and it didn't make me too happy, they terrorised me because I didn't know how to set up a phone and thus far all cell phone companies have done that and the phone would not be set up is what I was afraid of but after a few blocks I was happy with phone from unsaid place but that was short-lived. I must say I couldn't leave that store fast enough, I went in to get my account number so I could go to Metro and trade the POS phone in and finally have peace.

A friend suggested I try MetroPCS because my TMOBILE contract is up in 3 weeks. I went into the store with a copy of my bill and my ID (like the website said). They told me that, in order to port my number, they need my PIN. I explained that there is no PIN on the account. The rep's supervisor told me that she needs the PIN created by TMOBILE. I explained that any number created by anyone other than myself would not, by definition, be a PIN (PERSONAL ID number)... it would be a security code. Additionally, I explained that there is no security code on my account. The supervisor looked at me as though I was speaking a foreign language.

I ported my number over from Verizon to Metro PCS 12/12/16. Went home and had service issues. I received 2 picture texts from 2 different people and was unable to download and open. I had no problems before the switch! No one at Metro could explain this so I decided I'd go back to Verizon. After just 1 day I called and spoke to Michelle who was willing to refund me the 50.00 I spent for 1 day of bad service but said if she refunds me now I won't be able to port my number back to Verizon because I'll lose service. She told me to call Verizon and port my number back 1st and then call Metro back for my refund. She assured me I'd have no problems at all.

I called Metro PCS customer service to ask for a solution to my week old broken phone case. FYI, I did not drop it. The case snapped when I tried taking it off for the first time to clean it. The representative I spoke to said it was under warranty still so he'll get the supervisor to authorize a replacement. I was on hold for 52 minutes and 22 seconds before I hung up and called again. The next person I spoke to told me there's no such thing as a warranty on a case but actually got me the supervisor. So essentially there's no warranty, no way to get new case even though it's only a week old. An hour and a half of my busy Saturday to just be lied to and have the supervisor apologise that I was lied to. Thank you so much Metro PCS. I'll be looking for another carrier most likely.

So annoyed, downgraded to a minimum plan to save some money, get a warning message just yesterday saying I owe almost 80 dollars more than my actual plan. I call to complain, and when I tell them my opinion, the representative hangs up on me, seriously?? I call back and ask to speak to a manager. Over 45 minutes of hold time and still no manager, so I go to the actual Metro PCS the next city over and the worker tells me the only way to go back to my original balance owed is to cancel my service and change my entire number to start a whole new service. Sounds like nothing but a scam. Beware of these people. The cost of a plan sounds amazing, but so many hidden fees and fine print. Avoid them, they are awful, worse than Sprint in my opinion.

We decided to give Metro PCS a try after our Verizon contract expired. Saving $90 per month seemed like a good idea. We switched to Metro PCS on November 30, 2016 after researching coverage, and being assured by the woman in the store that, because they use AT&T's towers, there would be plenty of coverage up north where my husband works every day. He discovered that night that there is NO coverage up north, not even when he turned on the roaming feature. So we switched back to Verizon six days later, on December 6th.

Have had my phone for two 2 days. Has frozen up on me 6 times already. No battery to remove so I had to reboot. I work at a hospital and have to be on call so I use my cellphone. That's the reason I went in to buy one. My screen went out on my cell phone so I went in try Metro PCS out. After my purchase I was contacted for a survey and explained how dissatisfied I was with the product. I was connected to call center briefly after completing the automated survey. I was told after one hour of talk time on my phone I would not be accommodated. I was told to visit the store and see if the retailer would help.

I had Metro PCS Phone, added line for daughter and transferred line of grandson to my account. Transactions totaled over $300.00. Was told that because my grandson's acct was paid twice in November, we were clear for December. Then my son made another payment of $36.00 when the account was transferred, which was never credited to my account. I first talked to customer service and was told to get receipt so they can look at the number. Called back with receipt and lady acted like she could not understand me and kept telling me the same thing over and over again. She said the supervisor was busy with another customer.

Myself and boyfriend signed up with Metro PCS in Webb City, MO on Nov 19th. We both purchased the ZTE phones and was very excited about them. My first days I could not download any apps. I took the phone back to the store on Nov. 22 and they tried any still nothing added so they ordered me a new phone without being charged the $15. The second phone arrived 5 days instead of 2 to 3 days later. I have now had this phone for less than a week and it will not hold a charge. I took the phone in on Dec. 6th. They checked it out to make sure plug was okay but was unable to check battery. The clerk called his manager, and he was told to order me a new one without charge. As the clerk was placing the order it stated that the phones were not in stock and he could not give me a date of when they would be available.

They had a deal online on Nov. 28th 2016, for the Galaxy On5. After rebate $59.99. I wanted this as a Xmas gift for my son. And the rebate was only to 11/30/16. I live chatted with someone from their website and I was told the same deal is going on in Dec. And the rebate would be ok. Since I did not want to activate the phone until after Xmas. Today 12/4/16 I go online and the only way to get this deal is in the store, BUT when I go to the store, they say I HAVE to activate it now and can't wait until after Xmas. Let's just say, I WILL NOT BE USING METRO PCS AFTER THIS MONTH RUNS OUT! Their customer service was NOT helpful when I called on this, and their live chat person, flat out lied to me. They knew EXACTLY what I wanted. I screenshot the entire live chat. Even getting through to customer service was a hassle. Very dissatisfied and unhappy.

I got MetroPCS because they were cheaper and claim to have great service. I've had Verizon (Total ripoff), Sprint (expensive), Boost Mobile (Bad service) and MetroPCS (worst service I've ever had). I switched to MetroPCS a few months ago because they claimed to have great service, and like most cellular companies switching came with a free phone it was cheap and poorly made but still free. With MetroPCS I would never have service in my mother's home in Greenville, SC or at my Apartment in Toccoa, GA. I called and had them "reconfigure the signal" but it didn't change anything at all. I would have No service at all in GA and none at my house only at work in Simpsonville, SC.

So, my payment is actually due tomorrow. But they cut off my service WHEN I NEEDED IT MOST. Cut off the service to people who don't pay on time, Metro PCS. Respect your responsible customers, or lose one.

Buyer Beware. Clearly all Metro PCS is concerned with is making a sale. Customer Service is not part of their corporate culture. I purchased a new telephone at a Metro PCS store on 9/24/16. On 11/28/16 the phone completely died. This is my only telephone. When I returned to the store, I was told I had to wait 3-5 days for a replacement phone. I was asked for a telephone number that they could use to call me when my replacement phone arrived and I informed the salesperson that there is no other phone number. He was of no help whatsoever. When I asked to speak to a manager or anyone in charge, I was told that there was no one else. I even asked him who he would contact if the store burned down and he told me no one. The following day I called the toll free customer service number but still no solution to my problem was available. When I asked to speak to a supervisor there, I was told no one was available.

When I bought my phone they gave me wrong phone... They gave me wrong billing date and had to change that. He also sold added stuff on receipt... Because of all the mix up the man cut this month bill in half. Now they won't honor any receipt... And also in front of people she said I was just trying to get something free. I wish I would have never dealt with Metro PCS.