Metro by T-Mobile Reviews

Hi, yesterday I got my new iPhone and I obviously want it with my metro line … So I call for another phone… I didn’t have the line active and the customer service was giving me a hard time trying to send me the codes to a phone Who can’t receive calls or text… At the end I solve it and they charge me 22 bucks for give me a hard time … And I said ok. At least I have my line back after all this stressing hours situation all day to be exactly) and the next morning they said is disconnect because I haven’t pay and I made the payment on time and I can’t contact them because my line is not active again … After all this waste of money and precious time. I am changing to another company where they don’t charge you 20 bucks for changing lines and at the end after you pay they didn’t connect the line ... That’s awful service plus all the stress, because I used this line for work. I want my money back.

We switched from AT&T last summer, BIG MISTAKE!!!! Since purchased by T-Mobile, Metro is horrible!!!! We have 3 lines with unlimited everything and supposedly 5G but I can never open any apps unless connected to wifi, it's not my phone since I have a Samsung Galaxy S21 Ultra. Metro was great when they were on their own but Tmobile toggles Metro customers making my $1000 phone straight crap!!!! The only upside is our bill isn't as high as with the previous service. Check out your options before going with Metro, I will be switching to another carrier.

Called to get my PIN and had to go through a series of questions which I answers ALL correct. Then as she was going to give me a PIN she said, "Oh what’s your zip" - from 5 years - I moved so not sure. "Oh sorry. Can’t give your PIN." Wth. I answered 4 questions. Now this one I can’t. Now I can’t transfer my number and she hung up on me and T-Mobile rep which was next to me.

I went to Metro PCS at plaza Mexico 3200 mulford ave lynwood ca 90262 employee id was **. I was very satisfied with her professional demeanor. She was very friendly and very helpful. Very good customer service. I will gladly return to that store anytime and I will highly recommend that location.

I been with the company for almost 2 years now. You get no perks I promise you. Then I learned as I went through a horrific disaster here in my hometown from hurricane Ida my phone would not keep a charge and it was very frustrating to go through this disaster like that but anyhow I went to Metro because I had another phone that I purchased through them when I first got service so rather than wait to send a phone through the mail and all that I just want to switch my SIM card into the first phone that I purchased through them that was all fine and dandy but they charge you $21 just to take a SIM card out of one of their phones and put into another one of their phones $21 just to take a SIM out and put it in another. And today I learned that if you go to the Metro store itself and go inside and pay your bill they charge you $4 for you to pay your bill.

I went into my lock Metro PCS in New Britain CT to look into a new phone because mine was 2 years old and on is last leg. When I went in I was greeted by a young woman and then her trainer. Their names were Marilee and Kimberly. The young woman in training was the first to get me and show me all of my options for a new phone. I didn't even realize she was in training because she greeted me with a professional manner, which really impressed me. Once I had my phone and extras picked out that is when the trainer came into the picture and went thru everything with both of us again in s very professional manner.

They keep adding money onto my bill. I'm a new customer. I have 3 lines on my account and they're trying to charge me $130. When I first set up the service they said it would be $94 a month. A week later they turned off my lines and said I needed to pay $60 to restore my service so I did. The next day they sent me a notification saying in a week I have to pay another $75 to keep my service. I'm going back to Boost. Metro PCS has lost a customer and I would encourage anyone to think twice about this company.

Put you hold, come back rude, hang up, all try to make excuses. Always disrespectful. They make changes to your account with you saying and the managers go along with it and when you say you don't want it they want to charge you to cancel it. Terrible company.

This company will not honor its insurance and replace your phone if something happens to it. They took my money for insurance for over 10 years. They are pathetic!!! Stay away!!! Any company that takes your money but doesn't have integrity should be out of business!! They certainly have gotten the last dollar from me they will ever get!!!

I paid my bill for the last 3 months. I have unlimited data plan, got slow service all the time or no service. When I call to complain they hung up on me. The managers hung up on me as well. I'm not a valued customer and I wish.

I got through to customer service to be hung up on 3 times. Very frustrating and I can't log into my account. I called a store in Allen Park MI to someone having a bad day. I would like to handle my mom's account online without talking to people having a bad day or automation. UGH!!!

If you value your identity peace of mind Metro PCS by T-Mobile is not your company. Along with many of the other foreign cellphone providers are easily compromised especially if it's a franchise. My experience starts here. The employees behind the counter easily selling stolen stock returned or missing devices with customer's info still intact. Verizon cost a lot more but I won't be easily compromised.

I used to love Metro. Now I am extremely disappointed and upset. I understand that a hurricane can cause significant damage to the towers, but that is the time when people absolutely need their service. It has been 3 weeks since Hurricane Ida, and I am still having problems with mobile internet and making calls. When I am able to make calls, the other party cannot hear me. I am not going to continue paying $60 per month for almost nonexistent service. After years of being a customer (I have switched, but always return), I am finally quitting never to return. This is ridiculous. I'm done with them and T-Mobile's crappy service.

I would of given 0 stars if possible. I have been a customer for over 3yrs, I started out there because the prices & service were decent for 2 lines. Well as time goes by I added 2 more lines on my account for a total of 4. But I begin to notice that my phone was dropping calls & running slow, I asked the other 3 people on my account how their service was, they all have the same issues I do. I called into customer support and the guy tells me he is sending a signal to my phone I need to shut it down and back on. When we hang up it will in some way reboot/update my phone. I go through the process and all it did was make Metro PCS my home screen!!

-5 Stars. The "Corporate Office", if that's what they call it, on Van Buren in Riverside, is more like the "Incompetent Office?" Marcel, Marciel, Maceo, whatever at this location is thicker than wood and an extremely unprofessional liar. Anytime a so-called merchant accuses two, not one, customers of lieing to save face is someone I NEVER wish to do business with, especially in my profession. His behavior was totally condescending and from the streets and I will need to investigate his discourteous behavior further. He stoops too low for my intelligence. You will lose customers with this bait and switch practice, I guarantee it. It is apparent that desperation is a factor. HONESTY, like it or not, is ALWAYS the best policy!! Unfortunately, bad news travels faster than good news and this location and employee are all bad news!!

I am a long time Metro Pcs customer, I have 3 lines and wanted to add another line, I went to the store and when I wanted to pay the attendant told me that their credit card machine was not working, so I had to pay with cash, for the additional line, gave him 40 dollars and the next day I was charged another 30 dollars, when I called customer service (If you can call them that) the person on the other line told me that the 40 dollars was not in the system (clearly the attendant pocketed the money) and also, that I should go back to the store because she is all the way in Africa and she can't go for me.... I can not describe how rude and unhelpful they are, like I read on another comment, if you want to keep your sanity, stay the hell away from Metro pcs.

I love the camera on this phone. It's the memory. But when it comes to connection or data the worst. Had nothing but issues for over 7 months with two local two lines and everything. I really wish Metro could show that they cared about their customers because before this I would have said they was one of the best services out here. But after the way I've been treated I got to say

I am with metro pcs and now T-MOBILE. I only gave 4 stars because metro is now owned bt T-MOBILE. I left T-MOBILE to go with Metro because T-MOBILE ripped me off. Right before I left T-MOBILE they said I owed them money and my bill was only around 100.00 or less a month and I had 3 lines and I still do. But T-MOBILE said I owed them over 1200.00 dollars. And tgey made me pay it for one month and they kept shutting me off because I refused to pay that kind of money. Especially since I did not owe them a dime. I had already paid my bill for the month. Plus you are not allowed to have contracts by law anymore. But t-mobile still does.

I genuinely feel sorry for TMobile for now having to deal with the infectious cancer that is Metro Pcs. Service drops every hour or so, internet throttling, interruptions, and I keep having to restart my phone to reactivate the service.. If you value your sanity and time.. STAY AWAY FROM METRO PCS.

I would not waste your time or money. Horrible service. Defected devices. Then customer service hangs up. Even supervisors have hung up. They catch attitude or lie to get you off the phone. They just simply don't want to help you. They are definitely not worth depending on out of experience. They just want money. Been a customer since 2010. There are literally the worse I've ever had.

Metro is a good mobile phone company. I have had less problems with them compared to other mobile phone plans. A little expensive but worth it. Their products are great, durable, easy to use. You get instructions in your phone box. They have their own website for bill paying, music and even one to let you know about all the great deals and promos.

My experience with Metro PCS has been "middle of the road". I've been a customer about 10 yrs. Their service has gotten better over the years but your connection really depends on how close you live to a cell tower and if there's a lot of trees around. My signal is terrible in certain parts of the city where I live. Their plans and prices are pretty good and a great value for me.

I've been a customer of Metro PCS for years. I've experienced numerous issues but the humdingers are this last 4 months (May 2021- Aug 2021) have been just outrageous. Due to Sprint merger and over use of network due to Covid, your calls will drop. Your texts will fail to send. While doing Doordash you will lose service randomly and GPS will stop working. Your data will say it's fast but it tanks quickly and you can barely watch videos much less game in any app.

Metro has been my reliable cellphone provider for the past 2 years. My bill never changes and is very budget friendly. I received a fantastic smart phone free of charge with my first payment, no strings attached, 2 years ago, and it still runs beautifully. Why pay more when you can get the best without the extra cost and hassle? Go Metro!

I have a big problem with MetroPCS, I keep getting dropped calls on my Wi-Fi, I've called MetroPCS about the program a half dozen times, they haven't done anything to help me, they said they were going to switch cell towers, they told me tech support was supposed to email me, they never did, they say I'm sorry a lot, but they don't do anything to fix the problem, I still have a problem with dropped calls, this has been going on for over 6 months, and they haven't done nothing to solve the problem, I used to think that MetroPCS was a decent company, I've been with them for 3 years, but now I'm on the verge of changing my mind, as well as maybe looking for a new cell phone carrier.

Service was very prompt and attentive. They solved all problems at store. The girl helping me knew how to accomplish getting different programs. She downloaded them in front of me. Basically showing me how to navigate the phone.

The wireless coverage with Metro PCS is excellent. Better than ATT in my area, and the cost is less than half per month. The reason I did not give five stars is that they do not offer a discounted price to continuing customers on their new phones. Most of the phones they offer are poor quality, and the phones that are of high quality, continuing customers must pay full price for, or buy them on discount someplace else and bring in to connect.

I had to call customer service five times. Talk to two supervisors. Both gave me the wrong corporate number to file a complaint against them after I found out they put the wrong CVC code in their system which was rejecting our card after a year of paying with same card. They told me in the beginning it was a problem with their app. That we should keep trying, gave us two 72 hour extension until they're at was fixed and each time only after 24 hours they suspended our phone twice.

I have been a customer of MetroPCS since 2014 and until recently was a satisfied customer. Coverage was great, service was great, nothing that I can think to make me want to switch service. That was until I had to call customer service and on another occasion, technical support. I was informed that Customer Service and Technical Support were one and the same. But we haven't troubleshot anything. Billing...wow...that was a nightmare. I'm going to have to say because of my area/region that I was routed to the same inbound center. Or tele-work. I must say the responses that I received were not even close to the responses I would have expected from a professional business. If QA/Training would have listened to any of the conversation it would have had a coaching event on their hands.

My family and I have been loyal customers of Metro pcs for years. We had 4 lines. My fam and I currently moved to Colorado and bought a new unlocked iPhone and contact Metro pcs to make the change from one phone to another. The phone was properly working for two days, then no calls came thru or went out. I contact metro pcs several times about the issue. They said would get it resolved. It never did.

While Metro PCS is ok for texting it is almost unusable for streaming and gaming. When streaming, my phone will sometimes have to buffer for 3 or more minutes before playing content and when it does start it constantly freezes for more buffering. It has literally taken me over an hour and a half to watch a 40 minute show. When gaming, the game is constantly freezing or has problems logging in due to connecting errors. I might understand this if I was in a rural area but I am right in the middle of urban Sacramento. I can’t wait to leave Metro and seek a better service.

We have been with them for years, just within the past few months our connection has been Terribly spotty, and our data as well. Calls will be dropped or connection will fade in and out. Internet is super slow or will have NO connection at all. Also Terrible customer service. I was sold a phone that has a malfunctioning camera (the camera default app never worked from day one). I had to download a different camera app from Google store. The front facing camera is completely not working no matter what. Metro would not let me exchange for a different phone or refund me. I paid 200 for what I thought would be a fully functioning phone. What a joke. The data and connection issue is the straw, we will be switching our service as soon as possible!!

Avoid Metro by T-Mobile, it's fine at the start but after being with them for almost a year, they will slow your connection down frequently. On top of that, they gave me a phone that overheated after several months and the screen went haywire and became unusable. I also applied for the EBB temp discount on my bill and was accepted only to find out they told me I had to go to the store which is far away from me. In general an absolute horrible company. Look elsewhere!

Metro has the worst service ever. They ripped me off on a new phone..It didn't even work right. Sometimes it don't ring and goes straight to v.m and I'm having an emergency w a person and they can't even call me 'cause my phone won't ring. I had a glass screen protector on it. And you have to keep hitting the app a hundred times for it to open. So I took off the screen protector and now only have to tap on an app 50 times to open it. This is the worst phone and provider I've ever had. I'm leaving Metro and going back to Boost.

I paid for 3 iPhones for over $3000, I have to travel go back home which is located out of the country. They refused to unlock my phones and forced me to pay 6 months service on the phones I paid for cash even though I have no contract. And they don't discuss this information with the customer. I lost $3500 for phones I can't use and all I got is sorry. This is horrible customer service and I am going to share this information on every social media I know to alert others. This isn't right.

I am a customer of Metro PCS And have been for several years. There has not been a time where I don't remember having issues. It's always something. The supervisors are worse than customer service. This is why they have so many bad reviews. I cannot wait to switch over to AT&T.

For almost 4 months now I have been having issues with Metro PCS' service. I have been on the phone with their customer service every month about the same old issues. I think the issue is that they must not have towers close to were I live, just outside of a major city. Because they have tried to switch my towers for data that drops like crazy, reset my network that never works. I have been on the phone with the managers that they have given to speak with me and dropped calls sitting in the same spot as I was when I called. It's like if the wind blows I lose service, if someone walks around me I lose service.

This company doesn't care about service, integrity or honesty. I think that's because of the demographic it thinks it "serves." Been with them for years and recently purchased a 5g phone and had huge issues for 2 months. Was told there were major "upgrades" being done in my zip code and was promised bill credits. Asked each time for the agent to note the account as such and was assured each time it was. Didn't happen. Then I used my brain and noted that each time the agent explains the call is recorded and gives the subsequent agent Id #. So I asked for supervisors to cross reference my calls to the agent's id #, which would lead them to the recorded calls... Was told they didn't exist... For fun I called. Called back another hour later and was able to reference the call and the recording from an hour earlier. I will take my money elsewhere and it's obvious they couldn't care. Good Ole USA!

I've been with MetroPCS for 3 years. Service was okay. Now it's gotten worse. Cutting in and out. Talking to people from the Philippines who cannot understand English and they don't care what's going on Metro.

I went and needed help with my phone. Julissa and Judith gave me great service. They tried to help me in every way they could and I was satisfied when I left. I got a new phone because my old one was messed up. I'm in the store, was quick and easy and I was very satisfied.

I paid a month ahead, but I had no Network (my cell is not reading sim card) service after my payment. They could not fix it and promised to give me half of my payment back, but they never did. When I called them back, they cannot solve this issue and never want to give me money back. They cheated my money and I had to switch my cell service to other company. They are really running bad business which you cannot trust them.

Metro has nice understanding employees. Phones work great. Good experience all together. Been using metro pcs for years. There's a lot of plans and phones to choose from. I've recommended to a lot of my family and friends.

I went into a Metro store. Was told autopay would save me 15$ a month and would come out on the second of each month, well my payment was autopay for the 29th and I also didn't get the credit and as my check doesn't come till the first. My bank account was overdrafted, Metro PCS said the representative didn't fully inform me that autopay pulls payments two days early so they basically said that it's my problem, and wouldn't credit me the 35$, isn't it their responsibility to make sure their reps are informing customers of their rules and guidelines? So not only did I not get the credit as promised but now I'm paying 35$ to my bank and I was also told my payment would be 47$ a month but it's 57$, the rep on the phone was very professional but the support team and service sucks, my calls drop, texts comes in days late if at all. Actually on the phone with the rep he sent me two texts that still have not come in to me. BE SMART. SHOP BOOST.

My loyalty to the brand was from 2015-2021. MetroPCS had terrible security. Someone was able to Hack/Manipulate into their system and he was able to use my number as his own, which led to him easily hacking a few of my online accounts. Metro seems clueless about what's going on. I have temporarily "switched" to T-Mobile, but will switch to AT&T for sure.

I switched to metro pcs in December, I brought my own device paid in full. Due to the pandemic I could no longer afford it. I switched to a family member's plan. Metro PCS then locked my device to their network only. I was informed this is done for 180 days. On day 181 I called to have my phone unlocked (they do not do this automatically), I was then told the phone was unlocked. On day 182 I called again and was informed a technical ticket had to be opened and that could take 3-5 days.

I would avoid this store at all costs! ZERO STARS 0, UNACCEPTABLE CUSTOMER SERVICE AND DISCRIMINATION AGAINST DISABLED PEOPLE AND VETERANS!! The manager was unprofessional, racist, overly rude and made me show my military ID and my Service Dog License twice. Even though I had already showed the girl at the counter. Then out of nowhere after I had been getting help by a salesperson that had already asked me about my service animal and I had already showed her my identification. Their rude manager comes out of the back office. Doesn't even talk to me or acknowledge that I'm a customer. She starts yelling at the salesperson that was originally helping me and the only one that was in the store. The female manager got right up to the salesperson and a low mean voice and the manager who was twice the Height and twice the size of the salesperson yelled into the salesperson's ear!

So to start off I've been a MetroPCS customer for like 11 years. The company when they started came out. They offered unlimited data in a base price that I could afford. And if I had a problem I was able to actually talk to somebody who would come to some kind of resolution. Not always the resolution I like but something. As of late it's deteriorated to the point where they are just proprietary trying to get as much money out of people as possible and offering them as little as possible. The quality of their phones has decreased. Your service has decreased at at at least where I live which events in urban areas San Francisco. They can be able to get some kind of decent phone service but apparently not but anyway it's gotten to the point recently where I purchased a phone for $500.

I had a really old, grandfathered account with Metro PCS that I had to end when I moved because there were barely any towers in my area. AutoPay took the money out for the next month of service, and I called the same day it was taken out to get a refund. I didn't even have an account with Metro anymore because that was cancelled the day I ported my number away... I have no idea why AutoPay still charged me. Well, I have been calling them every single month since. At first, they said the refund would be direct deposited. Then they told me that TMobile had a new policy that refunds had to be mailed. I've confirmed my mailing address with them TWICE now and I still have not received a refund for a month of service that didn't even have an account attached to it because my account was closed as soon as I transferred my phone number.

I just got 2 lines with Metro. Both phones are horrible, never any signal, phone calls drop in the middle of very important calls. And I haven't had these phones 30days and I just simply want my money back. I'm disappointed, feel like I was sold a phone and service Metro knew didn't work.

The app will not go will not load even if you're using internet. At this moment I'm trying to update the app from Google store and nothing is going through. My second try of contacting a representative is out of the question because the chat goes to questions that you choose that has nothing to do with pertaining to your phone. There is no website with numbers to call if you need help. I'm unable to find anything on my phone. The service is not useful. So I'm very unhappy with Metro app.

If T-Mobile owns them they can't be any better than Metro. I had always believed T-Mobile to be a reputable company but after my experiences with Metro I believe I was wrong. Metro was nothing but a bunch of thieves and liars. They have absolutely no customer service and they love to attack on charges on your monthly bill that you didn't approve of.

I've prepaid a month and a half for service in advance. Because I switched to a different company they do not do refunds but they won't give you a number to keep the service you've paid for. They want you to reactivate a phone you paid in full from them and pay more money. So I was robbed of $93!

Metro PCS, is a joke drop calls, no service oh and if there's a natural disasters forget about them they don't care about your issues, they want to get paid but the service they provide is garbage, to say the least. And MetroPCS, if you are going to take your customer service department to the Philippines, or overseas somewhere make sure that they can say another word other then repeating "I'm so sorry" like my issues will be resolved by just saying that. And at the end they don't get nothing resolve and if you tried to let them know in a calm and respectful way that you are not happy with the outcome, they just hang up on you they don't want to hear it, I will definitely be taking my business somewhere else and metro pcs you probably don't give a hoot but you have lost my business and I will tell everyone I know how poorly you run your company.

Metro gets an A+ for screwing customers out of hard earned money. I had 2 accounts with Metro, one was my iPhone and the other was the Alcatel hotspot. I bought both in December, and last week got approved for a line with T-Mobile for 0 down and new iPhone 12. I ported my iPhone # over to T-Mobile but wanted to keep the hotspot as I travel a lot for work. Keep in mind, the iPhone SE I had with Metro was paid for in full, no discount or promo. The full $399+ Tax. I had also paid my bill for the hotspot the day before I went with T-Mobile. After switching the phone service, I went home and tried to connect to my hotspot which was provided by Metro (and paid for the day before). Nobody at the Metro store advised me, but I found out the hard way, I can’t just have a hotspot account. So basically I was out the $50 I just paid for that bill. So there’s one way Metro screwed me.

Phone help is useless. Said it was my phone and to have it looked at at the store. I did and was told it was my phone which was only about a yr old. I bought a new phone but same problem, no coverage very unreliable. Would not refund return on phone. Did give partial refund for 1 month of the 2 months of bad service. Switched to 10KB from unlimited data improved service for a while! But barely. Ripping off customers, losing customers, getting rich, who cares, right? Corporate greed. T Mobile SUCKS.

I'm a customer at MetroPCS. Mostly go in and visit your location in Milford Ohio. Mike has always been the one to help me. And I just want to say I recently visited around February 6th and Mike has once again given me excellent customer service. She has always helped me and gone above and beyond taking care of my needs as a customer not so much maybe the cell phone service. However the customer service that Mike provides definitely keeps me coming back. A lot of times people received negative feedback. I think it is important to make sure excellent customer service is acknowledged and appreciated. Thank you for your time.

All works great for me! Wonderful service. Clear calls. My phone has all the needed bands to get good service. I did notice in the apn settings what use to be 16 is now 260 with a new sim card. Love the clear calls and good service all around town. Better than my AT and T service.

The REVVL4 mobile device is the worst phone I've ever purchased. It constantly restarts itself, slow to open apps you select, and touchscreen is too sensitive in my opinion.. It's like it's trying to make up its mind if it want to cooperate or not. I requested the purchase amount of this phone be credited to a higher in store purchase. I was informed that policy was unable to allow that being the phone is still under warranty and insured by me... After 10+ years with Metro PCS, Senior Management dismissed my request like it was nothing to them that I was a loyal customer. I honestly felt kind of betrayed. After a little thought it becomes clear to me that all they care about is my money.. which they will no longer get as of today.. Never again.

I have been with Metro PCS for 10 years, always on time in my payment, buy new phones when my old ones quit functioning. Recently I have experienced the worst service in my years using Metro PCS. Our calls drop, we can not download messages and email sending as well as receiving has become a nightmare. I have gone to the Metro PCS store, I get comments such as my device is two years old and needs to be replaced, then I am recommended to purchase a phone that does not fit my financial ability. Very disappointed in Metro PCS for the poor service that has been recent and the poor customer service at the store.

Jan. 6, 2021 URGENT MESSAGE TO METRO/PCS: I was sold a Stylo 4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. Within the warranty period, I called both MetroPCS and LG to inform them that it is a fire hazard, is overheating, the battery is expanding and pushing the back cover off, not charging properly, arbitrarily changing the system language from English to Russian and Spanish, and does not respond to touch commands. After seven phone calls, your sales staff in Vero Beach and your corporate office in Port St. Lucie refuses to help me. Before I alert the media, file a class action suit, and file a criminal complaint with the FTC for deceptive sales practices and knowingly selling defective phones, I'd like to talk to a corporate manager for a mutually agreeable solution.

I have been a customer off and on for one year. I have purchased several phones due to defects like not charging! All around service cutting in and out, dropping calls, internet not working! Not ringing, not receiving phone calls. Customer service has been horrible in person and on the phone people answering half the time don't speak English!!!! So my issue never gets resolved so then I have to go and buy a whole another phone! I have not gotten any discount to accommodate me whatsoEVER!!!! I am about ready to be done with your service for good and go back to Verizon because at the end of the day customer service is very important and I have not had good customer service whatsoever no issues of ever been resolved but my money being spent over and over and over purchasing these phones that don't work!!!

Blessing won't provide credit while internet not working. Metro PCS is terrible and won't fix issues and makes excuses. This shady guy said he won't credit my account. Can't transfer to manager. Can't fix my internet. Said they won't call me back. Wait till they investigate. But they never call back fix issue or give me the credit they owe for stealing my money for services not provided.

Today is a week and after numerous phone call to cancel my service with Metro PCS and still they have not unlocked my account. After many years of service this is unacceptable to a disabled retired person. If no results today, I will contact a lawyer.

MetroPCS customer since 2015; April 2020 my service went on a $15 Covid Rate Plan up until July 2020; In Sept 2020 Slow connection issues caused an inquire to my account which is when I became aware that my plan was set on the $30 rate plan (without my knowledge or authorization) which was not ideal; I purchased 2 separate $5 Top Off which posed an inconvenience, (unable to reach a Live Rep) accessed automated services, upon upgrade an outrageous $ amount due surfaced, downgraded a notch lower, however, limited data would further my inconvenience, therefore the choice to bring account to satisfy my needs, I upgraded to the $60 rate plan, leaving billing dispute to resolve at a later time.

Metro PCS is a great company and I have been obtaining their services for over 3 years. I am very satisfied with them but they partner with Assurant Phone Insurance which doubled their price on premiums without notifying customers. I am only giving a 1 star rating for the partnership with Assurant, and not being able to explain the reasons for the 100% increase on phone insurance premiums.

The store on Western and Anthony Wayne trail has bad customer service. There is only the manager Max working there. He says he has trust issues and wants to work alone. I believe that he is doing things under the table. He is a fast talker and is only interested in selling not service. He sold me a Note 8 phone that he wasn't supposed to sell. He opens the store an hour late everyday. He did want to sell me insurance on my new phone I purchased that day. He rarely wears his mask while working. This store needs new management and more employees. It took over 2 hours to buy my phone and get out of the door. Something is not right at this store.

I had nothing but issues but the one thing that piss me off is I added an tablet to my plan. After 2 days I return but Metro will not give you back the money you paid for the plan, Also my bill should of went back to what it was before but it didn't. I am now filing with the FCC and BBB.

Yasiris helped me on my visit. She was spectacular. She went over and beyond for me to make sure I left the store with everything needed and all my questions answered. She explained the process with adding a line every step of the way. Awesome sales associate.

At MetroPCS you have to buy your phone outright. I upgraded to a Moto G Stylus in June 2020. I started having issues with MetroPCS with them billing me extra the last 3 months so I decided to leave after being with them for 2 years. Then I changed my service to T-Mobile (their mother company) and got a SIM card so that I could bring my phones to T-Mobile and found out that in MetroPCS terms and conditions that once you buy your phone outright from metro PCS you still have to have service with them for 180 days (6 months) or else they will not unlock your phone so you could take your phone to another carrier. Not even their mother company.

So since the pandemic times have been hard and Money have been low. Metro have done NOTHING to help their customers. I've been paying $90 every 2 weeks so October/18/20 I called because I can't afford my bill after paying $90 2weeks ago. I was trying to change the due date until I get my government check on the first but the Bill's due now and Metro doesn't want to help this one time. I mean Metro Pcs don't care about their customers who keep them in business... Their customer service is ridiculous.

This review is after I have received my third MOTO G phone from T-Mobile. On 9/15/20 I Switched from Boost to Metro PCS receiving 2 MOTO G cell phones free and paying $152.16. The staff at the store kept insisting I was receiving the best phone in the store. From the start it was impossible to hold a conversation because my phone kept cutting out. Even though I carried the insurance the store would not replace my phone because of a scratch that I could not see. They had me call Metro PCS and the people I spoke with at the company agreed I kept cutting while telling them my problem. At the cost of $50.00 they agreed to send me a replacement phone, overnight service. They also sent an envelope for me to send the first back to them.

Very rude employee. Never received the products I paid for in advance. Calling corporate didn't help at all. Just a lot of wasted time. Recommend finding a different company that is more professional.

I was looking to upgrade to 5G and decided to go to their website. SLOW...but I thought it was my phone so I jumped on my PC...SLOW...Why would I switch to 5G through Metro if they can't maintain a website....Needless to say...NOT switching to 5G through Metro OR T-mobile anytime soon, unless they can manage a website, let alone a network...Hi Verizon, let's see how you fare...

This is the worst service ever. I would give this service to a blind person. The customer service does not help. I don't care how many time you claim you changed my towers the service still sucks and I stay in the city. No signal 90% of the time. Call drops. Can't be heard. Phones are garbage & refurbished.

Metro PCS franchises out locations (most of them) to Foreigners (Middle Easterners) & when you call for service the reps are in India etc and have a total disrespect & disregard for Americans that pay their ungrateful salaries. They offer the least expensive phone deals giving you least effective brand new phones but don't tell you (Up front) that within that service you will NOT be able not make FREE business conference calls, you will NOT get trouble Free reception on their basic or so-called unlimited data plans, you will also frequently NOT have usage of your phone @ all when they force you to do upgrades!!! This is dangerous if you have a life changing emergency at hand and need to reach someone or call 911.

Been loyal to Metro for 20 years but they don't care a pinch about it. They just downgraded my data plan from 3GG to 2GB a month just by switching over to a new phone. They're becoming greedy and don't care of current financial situation of people to take advantage of them. Looking to switch to a different carrier real soon!!!!

Listen, a few months ago this company sold me a defective phone. I repeatedly since day one have been back and forth with them on this freaking issue. I have spoke with and messaged several people. One rep told me that they accidentally fried my card and that she was submitting a ticket for the company to send me a replacement phone. She said I should see it in two weeks. A month later...I called asking where it was. Response? 'We have no record of that conversation and you can't have another phone for free' (no joke). Mind you this phone HAVE WORKED AT ALL AT WORK TEXTING OR INTERNET since day one. (Day one!!!)

I just changed to Metro by T-Mobile and I'm loving the phone so far and the service but I just wanted to give the praise to the worker that helped us with everything we needed. She went over and Beyond to make sure we were happy and we were walking away with everything we needed. The worker Karina on Northwest Expressway in Oklahoma City should get the highest praise because she truly cares about her customer's happiness and knows all the answers to any of your questions.

I swear by my life on this. I will preface this now, because I know once you start reading you will ask why put up with it? I am disabled and on a fixed income, and I look after my elderly mom. Anyways this is the worst customer service I have ever experienced in my life, when I tell you their customer service has made me somewhat prejudiced towards outsourced call centers csr's, and full of rage I once threw my phone at the wall. This is only addressing their outsourced call center agents, not the typical meh customer service you get at their stores.

Aug 25, 2020 at a franschise Metro PCS store reinforces similar experience at another franschise location in 2018. Each and every service is charged at some rate you don't hear about until after you've invested time explaining something simple that they can set a few parameters on your phone in front of you. In 2018 it was configuring an android byo phone to use their network. Back then I was to be charged $50 to set network parameters. This was after he charged me for SIM card and installed it. I was so upset, I refused, took my phone home, searched on internet, followed instructions and activated my phone at home.

On Monday August 17, 2020 I couldn't place phone calls from Austin, Texas to Dallas. From Monday through today (Wednesday), the customer service phone number does not work. It opens your myMetro app and says to follow the instructions on the screen and the call closes. And there are no instructions on the screen except "pay your bill" which is not due yet. No way to contact Metro PCS about why can't I phone Dallas. Chat on their web site says to call customer service.

Lose your SIM (phone)? That's your problem, they need to send an SMS verification code before they can help you. So, go to a retail store if you want assistance. They are -- without question -- unaccommodating.

Metro PCS refuse to do any business with Discover Card Company. Metro PCS refuse to except any payment done by customer using Discover Card for free because they are prejudice against particular group of people and things in that company. Pictures are available for proof.

Online payment.. For the second month in a row I can not pay online.. The system generates a message my debit card is not valid.. I go to the Shop and the payment goes through like in on all other places I pay with my card daily.. They want you to pay the extra 3 dollars.. Miserable company.

Today is August 3rd, and I had the pleasure of being in Metro PCS in Plano Texas on Parker Road at Avenue K. Like most reviews customer service was always the problem for me. But let's talk about today August 3rd 2020. I had the most unspeakable exceptional customer service from Ricardo and Angela the store manager!! Very attentive. Very suggestive about the phones, the both of them were very apologetic because I had to wait 10 minutes for the phone to be program which wasn't a problem for me because like I said I truly enjoyed the service from both of them.

Metro PCS claim I haven’t paid my bill in two months so they deactivated my phone. STILL, I have proof of payments. Plus I’m dealing with working in a pandemic trying to pay bills and trying to keep my family and myself from catching this virus. I work in the healthcare field as an essential worker, I NEED MY PHONE... This is why METRO PCS can go STRAIGHT to HELL... WORST PHONE SERVICE and COMPANY EVER. SHOULD HAVE learn before from being an ex-customer of SPRINT. These are the absolutely the worst company ever... period.

Good day: I'm a 67 years old Hispanic nurse, to report a bad experience in the MyMetro store located at 1014 N 24 st, Phoenix AZ 85008. I'm a generous client who gives tip for taking care of me and ** recognize me and took care of me, there was another worker with her that was all the time looking at her cellular, small office, with no customers. Only one person to do a payment during my stay. ** recommend me to have a Samsung and I gave her a tip of $10 dollars which she took it without any thanks to me. She help me to set the cellular and I paid cash. $120.00. She told me if any questions to call her.

In the last 2 weeks I have been without phone service a total of 4 days. When I say without service I mean completely. No talk, text or data. No explanation as to why. No credit on my bill. No apology. When I did try to call in to find out what was going on I couldn't get through to anyone. It just said they were busy and hung up on me. Now tonight I can't send any text messages. I'm sitting in the same spot I have sat for the last 2 years, and my service was fine. So it's not that I'm out of their coverage area.

Only give 1 star bc have to for review but they don’t deserve a star! The sales person has been signed so much person for the last two years. I suggested location in Kennesaw. Here shortly that their insurance policy changed and said it was very beneficial to keep insurance on the phone. There’s boyfriend thing happened even exclamation needed. They would give me a new phone in the store. Well it’s nothing like that. I Consider this to be insurance fraud and a cheap shelf tactic for the person increase the sale price. Scamming their customers and this Country!

We switched from Cricket to Metro PCS 2 months ago. Out of 8 weeks we spent 7 weeks waiting for net response. IT IS RIDICULOUSLY SLOOOOOW. It was a mistake. If you are with a different provider please stay there. Metro pcs is a threat to your safety. When you need it most it lets you down. Same with phone calls. 80% never connect.

I've signed up with Metro PCS on June 11, 2020. A girl at the Greensburg PA shop was extremely nice and I left a positive feedback for her on Google Maps and to her manager. While the girl was nice, the phone and internet services were not that good. I've signed up for the highest $60 plan hoping to use the phone as a hotspot for my tablet as well. I wanted to purchase a hotspot device also, but I've been told by a representative that I would not need it. A week later I started to experience the problems. The phone connection was cracking up, people could not hear me on the other side. Internet was super slow, with constant "time out" and "can't connect you securely" messages. I came to another shop in North Versailles PA and said I would like to purchase a hotspot device to improve my internet connection, they said I did not need it and I walked away with nothing.

It's good to know that during a global pandemic and being a loyal customer for well over 3 years that they could honestly care less. Have always paid my bill on time and never had a issue but the one time I'm asking for extra help "we are so sorry and we understand but there is nothing we can do." It's good to know they care so much!

Do NOT do business with these people. My father being elderly did not know any better. Thought my cousin was getting him into a good deal with a phone and a plan economical. These people are terrible to elderly. My father paid cash for a phone. I was given the receipt. He had the phone over a year and when it was time for my dad to go into a long term facility and I took over my dads affairs and was adding my dad to my cell plan this company locked up my dads phone even though he had had the phone more than a year. Refused to unlock it for us.

The customer service is very horrible, rude!!! They will hang up on you without no explanation. I received different information from 12 people stating different stories about my old account. Someone stole my information and on top, I was charged extra when trying to open an account with them. Avoid this service at all cost!!!

Customer service basically said to go buy another phone when I just purchased this phone 2 months ago.

I have been a loyal Metro Pcs customer since 2013. I decided to buy my Husband a new phone for Father's day. I went on Metro's website and purchased a $150 phone, screen protector, and case totaling $200. I received a confirmation email with an order number. It said if I ordered the phone before 3pm I would get the phone the next day. If I ordered after 3pm, i would get the phone the following day. It said I should expect a email once the phone has been shipped. 6/16 no email. 6/17 I decide to call Metro. The representative told me to respond to the email I received. I told her that I could not respond. She put me on a brief hold and when she came back she said your phone will be delivered via UPS by 3pm tomorrow. I said great.

I currently had 4 lines with Metro for my children, I went to the metro store. Purchased a iPhone Pro Max cash... Decided to add it to Metro so I wouldn't have to pay 2 bills anymore. However Metro Service didn't work at my job which makes it very inconvenient being in sales and not getting calls while at work. I switched my phone/service to ATT which I had previously because I know their service works at my shop with my IEMI and phone number which was approved and done... I put SIM card from ATT and then was told my phone was locked by Metro! I called Metro. Between holds/transfers I spend over 5 hours on the phone! They sent me to Apple to unlock phone, Apple told me that Metro has the capability to unlock phone, and they do not however.

This company SUCKS!!! Whenever one calls for SIMPLE "CUSTOMER....**SERVICE** one gets their PRE recorded message(s) that does ABSOLUTELY NOTHING to help but loop one who calls to ACTUALLY **SPEAK!!!** to someone about an "issue" around and around and around and around and... YUP....YOU GUESSED IT... AROUND!?? to the SAME set of BS messages they play for one who calls. And this is NOT just because of Covid-19 either. And even if that WAS/IS their **EXCUSE** for not having a real LIVE person come to the phone someone could get to EXPLAIN a certain "issue" to. (mine *THIS* time being I cannot get to my voicemail and.....And I cannot receive calls either...and.... alright... forget it.

If you can avoid Metro PCS I advise you to. They dont tell you one when you pay for their insurance that they cant give you a phone if something happens to yours and you go into the metro store. At least not in VA. They have to mail it to you overnight. That is fine if you have another phone and if you are not in a medical urgent situation which did not matter to them. My choices were to get a phone like mine at full price or buy and upgrade meaning either one was 200 bucks. I asked if I would get any credit for my insurance and the answer was no. I then was told to call customer service who told me all metro was doing for covid and that didnt I have anyone who could help me with my financial situation. Which wasnt the issue I was making.

I've been a Metro PCS customer for years now. I use to like my service until all these scam calls started coming thru. There is something going on illegal. I'm home a lot and my IP address shouldn't change. I've had a customer service representative illegally in my account. I don't trust the stores. I've caught two workers taking pics of ID's and keeping them in their phone. I told said delete it. I've been going through identity theft. When I find a new company I'm leaving. Plus they did nothing for customers during the pandemic but made sure to cut internet on and off and the phone while it was paid. Not getting what I paid for. I liked Metro but I don't trust it now. Too many scammers all of a sudden calling. That needs investigated especially with identity theft out there and I'm a victim.

I purchased an Alcatel 3v phone about 6 months ago and start having problems with it such as phone getting hot while charging. Now the phone will not completely charge. I went to store, purchased another charger and it still doesn't charge, I was told I need to get in touch with a third party. They'll get me another phone in about two weeks. What???

I have been using their service for many years before TMobile bought them. They have always had the best deals. My issue is the last sales associate that sold and activated a phone for me sent out a text message from the NEW number to a scam artist without telling me. I thought she was nice so I gave her a great review because she literally begged me to give her a good survey review before walking out of the store. I am sure she received some sort of payment for my information. Ever since then I have been bombarded with scam calls a minimum of 6 calls and 10 texts PER DAY. Not just some random Nigerians, it is a scam operation. I literally communicate with 2 people each week, so these extra calls and texts are annoying. I will probably never use Metro PCS again once I buy my next phone. WARNING: SALES ASSOCIATES IN STORE CANNOT BE TRUSTED.

Phone that I had purchased from Metro PCS about four months ago quit charging so I went in to buy another phone. I asked the representative was the phone I was looking at compatible or it's similar to the one that I have on down to the charger. She said yes and that was a lie. Secondly I paid with a debit card and she said my card was declined so I thought that was a little off however I went and took the money out the bank and came back and paid in cash. Well come to find out my card wasn't declined at all. It actually went through so I told him that they owed me $160 from off the car so now they're telling me that I'm going to have to wait 7 to 10 business days and hopefully it up here back on my card.

I called trying to get help. They claimed to have a $15 package now because they know people are out of work due to the coronavirus. Not only did the lady tell me I could not receive help because I changed my plans before but she also stated that Metro is very strict at this time and they're not helping people although they sent me plenty of emails and messages stating that they would love to help. Miscommunication and lying is not okay especially at times like this. I'm planning to change my plan Service as soon as I get on my feet. I suggest other people do the same cuz it's not okay to be lied to. I did take the lady's number **. She wouldn't allow me to speak to a supervisor.

Metro PCS by T Mobile is the worst phone company ever and sarcastic agents that are rude because of their horrible service and no service! They want you to pay for service you don't receive! No signal, call drops, I have to turn off and on my WiFi, and constantly switch back and forth the Mobile Data inside my home where the Internet and Cable are working perfectly well! the agents and supervisors hang up in my face because I'm angry at having to call them every single month and now every single day. They keep switching and changing my plan without my permission also! Do not switch to.

What an absolute ordeal. I ordered a phone from their web store with ups 2 day ground shipping 4/23/20. Phone never shows up, although ups said it was delivered. Called UPS support, called Metro pcs support, neither company wants to take responsibility, blames the other company and expects me to sort it all out on my own.

Soooooo.... during this pandemic a lot of places agreeing not to disconnect people's service, some cell phone companies are even giving people free months of phone service but not Metro PCS, sad part about it is I didn't even call for free service. I just called to get my payment date changed to 2 or 3 days after my original date that I had to pay because it was my pay day, she told me I would have a fee to pay & if I would have done it right then & there it would have cost me even more than to wait until the actual date it's due. So I said forget it, the day came for my phone bill to be paid the next morning I woke up they had cut my service off so I tried to do the extension they weren't even allowing that & I've never even used my extension before, so I went on paid the bill, once again this month I actually forgot to pay the bill woke up & service was off again, but I paid it.

So I just got off the phone with Metro PCS's customer service. I called because I have been affected by the COVID-19 pandemic and there have been word going around that Metro PCS was helping their customers in this time by giving them credit/extension for up to 2 months. My mother received the credit for two months and she has metro PCS. I didn't think I would need this help because at the time I was an essential worker so I was just paying my own bill. But now, I am pissed because the moment I call to ask about it, they want to lie and say they never did it when I know more than one person that received credit/an extension for their phone bill with metro.

I should have stayed with Boost Mobile..This service is horrible and mind you I bought a brand new phone from Samsung and they messed up my boost mobile account. I had an iPhone I was paying for on boost that was for my oldest son. These people at the store some way disconnected his line and messed up the account. Not to mention all I was doing was transferring my number only. Oh and the service is horrible both phone and customer service. I never can make outbound calls unless I basically leave out the neighborhood and calls always dropping. Really defeats the purpose of having a phone.

Metro PCS was great when it came to changing my carrier. I went from Cricket to Metro Pcs and I got a better deal. I also got two new phones for signing up with Metro Pcs and I also got Amazon Prime. It costs me less to go to Metro PCS. I get the same amount of service as I did when I was with cricket. My bill is the same every month so no hidden fees or extra fees that you have to pay for.

I am new to smartphones. I had a flip phone for 17 years. My cell company was closing so I needed a new provider. I thoroughly researched at least a dozen companies for good service and... A free phone! The only one that fit was Metro PCS. I got a free Samsung Galaxy Android worth at least 150. I pay 40 monthly for unlimited talk text data. My big problem is service. I call 5 stores in my town and they rarely answer the phone. They also are uninformed or reluctant to answer my numerous questions. Remember- this is my first smartphone & it's confusing! I now call an out of town metro and a local competitor to answer my questions. Hope this helps you.

I'm so disappointed they offered customers for 7 days free wifi and phone service for 2 months due to virus. When I called they stopped. The customer service Representative would not bend. They said, "We are not offering that." Spoke with 3 supervisors. Ridiculous customer service.

They are really happy to help with problems. The one thing I don't like is they charge dollars to use my credit card to pay at a store. So I pay with the app. It is interesting that they are owned by T-Moble but phones are not interchangeable or so they say.

Metro PCS is a awesome prepaid phone company. Has awesome plans available to fit almost any budget. Offers extension plans if unable to pay a bill. Easy bill payment options lots of stores and phones available.

Well the process was kinda slow with having to submit my driver's license. I believe either 3 or 4 times cause the phone that I used while I was submitting my claim didn't take clear enough pictures for one and I'd get closer to my license and take another picture then you said it didn't have all my sku (I believe you called it) bars was all in the picture, then the front didn't show my information clearly, after (what I thought was to many retakes) I had to go borrow a phone just for pictures, to send again. My fiancee and myself both could clearly see everything on both sides of license. You said the corner was cutoff (not showing) which that's how I got my license from the DMV and the sky bars were cut off short by the DMV (not me).

Absolutely the worst cell phone company in existence. I'm BEGGING you to NOT use this company. Phone calls get dropped daily, the internet is extremely slow and doesn't work 1/2 of the time, customer service sucks, the automated system sucks, etc. PLEASE do not use Metro PCS. They need to go out of business.

Our housekeeper had her phone turned off because she didn’t have a credit card for payment. They were non communicative about her problem. We finally paid her bill online. This is unacceptable during our Pandemic emergency.

I am out of work due to Covid 19. Metro waived my phone bill for 2 months and have my mobile hotspot. This was extremely helpful to me as unemployment is giving me the runaround, And I literally have no income right now.

I have been with Metro PCS for many years. I've had no real problem during that time that was not addressed. The rates are not bad. There is payment offices throughout and are pretty easy to get to thru out Staten Island, New York city. They have upgrades a few times a year, that's when you can get a new phone for free if you want. The prices are not too bad when you do wish to buy a phone. They also an assortment of stuff for the phone for not too bad a price.

I am angry this morning but more hurt than anything. My son just died this past December unexpectedly of a massive heart attack and I wasn't prepared for it so I ended up losing my housing because I couldnt pay all of the rent by myself and they had No Mercy but evicted me. With nowhere to go I was relying on my car for everything I did. Coming home from the funeral someone pulled out in Front of me and it totaled my car and crushed my knees. The driver nor the vehicle they were driving was insured. With no way of getting anywhere I called my phone carrier at the time Sprint to explain my unique circumstances and they still shut my phone off with No Mercy. That's how I became a T-Mobile customer in February 2020.

I think that Metro PCS could provide better provisions to deal with the current COVID-19 crisis and or pandemic that we are ALL in!! l I saw what they are offering and I don't think that is enough. FULL SERVICES should be offered at a discounted price until we are through this crisis!!!!

This company decided to remove their $40 unlimited data plan and are advertising a supposed to be 50% discount on one package (claiming to be more packages). The amount of data is very limited and when you try to change it they will charge the full amount and will not allow you to change it back. It's very sad that companies take advantage of a crisis to take hard earned money from consumers. I will cancel my service and will Never (God willing) do business with these thieves again. Beware all consumers. Don't fall for that trap.

MetroPCS has no hidden fees and no unexpected charges that mysteriously appear on my bill. I've had MetroPCS for years and I won't go back to any of the other providers I've had in the past. The 4 lines for $100 dollars plan is fantastic. No contract. Unlimited text, calls, and DATA, which is important to have access to the internet nowadays.

Love this company. I have 5 lines. I pay less than 200 dollars. Everything is unlimited for each line along to say I have Amazon Prime for free with my family plan. Phones are not high to purchase. Wouldn't change phone company for nothing.

It's inexpensive. Customer service friendly, no add on charges or hidden takes.. It's always the same price.. Verizion constantly changed prices, and offered us free iPad that went free... They scammed us with a two year contract. How is that free.. And it wasn't a deal.

Customer Appreciation is not their thing. They only care about money not the customers that have been with them for years. This COVID crisis has proved that. They have to be the ONLY cell phone service carrier not willing to extend, postpone or shut off payments. I am switching to Boost.

I had a so so experience and it is okay. I can see some of the stuff that I want on my phone. I like the way I can shake my phone to turn on the flashlight on the phone and also shake it to turn the flashlight off.

On March 16 I called in to receive the 60 day credit due to the covid-19. I spoke with agent. Told her she did it so I thought. Come to find out she only did the 72 hour extension. I have been a customer 15 years. Never had a problem but I call Metro. They seen I called on the date but say it's nothing they can do because promotion was gone. I am pissed because no one from this company has even remotely tried to reach out to me. Not only that one of my 4 lines have been without a phone for a month going on two months and they still don't want to credit my account due to all the bull. I have been dealing with the Assurant phone insurance company so MetroPCS I'm seriously thinking about going with another phone company because the lack of knowledge of the representative.

Metro has been problematic much longer than the report issued today, I had service with them for three years, and the last 6 months were a nightmare! I discovered some calls never reached me and callers received the message "enter your carrier code." I lost business because of this only to be told "our phones aren't supposed to be used for business". I tried time and time again on their helpline only to be placed on hold for an average of 35-45 minutes only to be disconnected. After 3 months of this they gave me a $10 credit and again said it was fixed.... NOT. I went with Walmart/Straight Talk and couldn't be more pleased. No dropped calls, and no tech line with folks that speak everything but English. Run people, run fast and dont look back!

Internet is slow or does not work when I need it. Terrible. Does not have a calling and texting history where you can track who texted or called you. Cannot text international without an extra fee. I would not reccomend.

I love everything about the service but occasionally I have no bars and I have to keep pushing to get my messages to send. Other than that, the perks of the plan outweigh the occasional bad cell service.

My experience with Metro is been horrible. The reason is we have had metro for ten years. When Covid 19 came about and we were stuck at home couldn't get paid. Couldn't get anywhere to even pay my bill. They wouldnt work with me at all. I do not have internet at home. No cable tv. This is my only link to what's going on. So my question is what do I do now?

Every store has a really bad customer service, wack data service and signal. Service can be even more wack indoors. Having to restart the phones because of the lack of service is a bit irritating. Everything it's slow most of the time.

I have been with Boost Mobile for a couple years. I always pay my bill. Now we have this covid 19 and I used money to get food and supplies so earlier today I called for an extension from the 29th to April 3rd. I'm disabled and have lung disease. They asked for $14 to extend which I explained I don't have. Sad they couldn't wait those few days so I can pay when I get my medicare....shame on you Metro PCS....Gina

To to the coronavirus outbreak Metro PCS by T Mobile interrupting people phone services. I lost my job two weeks ago due to this virus outbreak. I had no money to pay my bills because our business was shut down due to the coronavirus outbreak which made it very difficult to survive due to being out of work trying to support my family. We are under a curfew here and with that being said each and every one has to keep safe so the virus in our community won't spread to other people. Our phones are the only way that we can stay in contact with families and friends. I had two grandparents who live in the hardest hit places in New York city and both of my grandparents have contacted the virus. My phone was the only way to keep in contact with the hospital concerning the condition but metro pcs by t mobile interrupted that.

You buy a phone and service for 65$ then they nail you for insurance. The phone cost 20$ but there is a 50$ deductible so having insurance is just useless. I broke 3 phones in 4 months. Their phones are junk and the only way to replace it is if they give you a new phone number and another 75 bucks. Don't buy Metro. That'd my advice. I spend more on phones this year than I did for cell service.

So I talked to Metro PCS last week and they told me that I qualified for the two months FREE that they were offering to the quarantined/affected areas. But I would have to call in the day that my bill was due. A lot of people I know were told this as well. They are also now being told the same thing I'm about to explain to you now. So I called today to have it activated. And you know what I was told??? Keep in mind Their customer service center is located in the Philippines. They don't know anything about any of it. There is No two month free period, and If You Don't Pay Your Bill You Will Be Shut OFF. They don't care that the Michigan governor has broadcasted to all of us that they couldn't shut us off for non payment. They haven't recieved any information from their Corporate Office of any of it so they will shut you off... And the Corporate Office is in Dallas Texas only has a P.O. Box number for contact. No phone number.

I don't have words to describe it. The service is excellent. ** is loyal honest and very professional Assistant Manager. I have been with them more than 2 years. But I made lil mistake switching to Sprint which I regretted and cancel it right away within 10 days. Now I am back to Metro and will never leave this company. The service is excellent.. Satellite works perfect. If you need an honest advice and truthfully go in Henderson office at 1016 W Sunset Rd Henderon Nv 89014. They are so kind and they will not gonna charge you any hiding fee. No taxes everything is more than perfect.

"I might have a problem making my monthly payment. What should I do? If you need support with your account due to unexpected financial impacts, please contact us immediately so we can help you." I copied the above from Metro PCS website on information for customers regarding COVID-19. I have called three time(s). Neither time was my issue resolved in the matter mentioned above. The first customer service agent informed me of the Promotional 60 days offer and that it would begin on 3/20/2020. I was told that I didn't have to pay and that my line would be reconnected too. That did not happen, I call back to check on the status. This time, the second operator had no idea of the 60 free days of service but did mention that it would be 60 free days of data.

Due to the virus, I really needed information and updates, But since MetroPCS cutting off phones anyway like there is no Pandemic, I will be changing phone service, I have no T.V or Radio and my phone was the only way I was able to keep up and now I see a Metro does not care About its Customers, So I will be changing services and I will encourage others to do the same.

I called Metro Pcs on 3/18/2020, asking about an promotion due to the Coronavirus and being laid off from my job. I saw on 3/17/2020 on Facebook that Metro offered some of their customers a 60 day promotion and also offered lowering their customers Bills with call, text and internet unlimited and two extensions. I called on 3/18/2020 and spoke with cust rep, supervisor and manager, and they couldn't offer me anything asking me to call back in two days. Something may change.. I have been a valued customer for four years and they couldn't offer me nothing but to keep calling back. Why offer the promotion to certain customers but not all. I will be going to another phone company. Metro Pcs don't care about their customers during a time like this. Smh..

Went January 31st and got two phones and service plans and got a great deal. Was quite satisfied with the employees, who were easygoing and helpful and patient even with my children running around. The problem arose when I realized that the phone I had gotten, one I had thought was going to be awesome, is anything but. It lags. It's glitchy. It is literally IMPOSSIBLE to move any apps to an SD card, which makes the 32gb of internal storage fill up quickly, especially if you don't pay attention and make sure your photos and stuff save to external storage. And I reviewed the policy for returns and called 611 and was told that there should be no problem exchanging the phone for another one at the location I got one from originally, ESPECIALLY since it was also a repair and warranty center.

Metro PCS have been giving out 2 month waivers for the last past few hours then all of a sudden the customers service rep say that's not true when clearly I have family Members that has gotten their bill waived 30 mins ago. If you're going to do something for others do it for everyone. That's false misleading information when I know for a fact I have a few family members that don't have a bill for 2 months.

My experience with this company is terrible. The young lady that helped me 5 days ago was horrible. She didn't explain the service correctly and I simply told her I use my hotspot for my firestick because I don't have cable and she stated, "That's great. We have an awesome hotspot you can use." She never stated after your 15 run out you gotta pay $5 each time your hotspot runs out. That has pissed me off too the top. If you're gonna explain something make sure it's the whole ordeal.

Omg! I went to the Metro PCS place of business located 6805 North 19th Avenue in Phoenix, Arizona 85015 on March 8th to get my cellphone serviced and there was only one worker in there. For over an hour, waiting to receive service while this "young lady", was chatting away on her cellphone, using very bad language and to top it off, I had to listen to "filthy rap music" while I wait to get my cellphone serviced. Finally, I couldn't take it any longer. I left, customers service is very much lacking at this location. A lot of people don't want to wait for over an hour and listen to cuss words from the worker and blasting the same on her radio. I will be finding another cellphone company to transfer to that has a better cellphone and better customer service personnel. This grandmother doesn't like to hear profanity nor pay for lousy commercial filled service.

I switched to Metro because it had a lower priced family plan than the provider I'd been with for 10 years.. What a mistake that was. Over 4 months I had 2 different phones, both of which failed due to faulty charging ports. On numerous occasions I couldn't connect when on the road, which was very frustrating when I was trying to get directions. The staff at the shop I went to were nice enough, but clearly hadn't had much training. When the first phone stopped charging after 6 weeks, I went to the store and the employee told me I could get a free replacement.

Every building I went in I couldn't call out or use internet! Wifi is the only way it would work! I work in Publix in FL. If I wanted to call out it said ONLY EMERGENCY CALLS any building. If they did have WiFi the cell was useless.

Went to Franklin Indiana store to make an annual payment. Employee was out front smoking and then was unable to take our $600 payment. Called the company and they were unable to take a $600 payment also couldn't hardly hear their representative due to background noise there. Wanted to take three $200 payments. I have never seen a company incapable of taking payments for services. We have decided to switch phone service providers. Sorry excuse for any service company. Don't waste your money or time with this company!

Metro PCS is a great company. They have the prepaid as you go and it works great for when you don't need the full plans. They are super reliable, great prices and excellent customer service. They are backed by a great company (Tmobile) which gives you the excellent reliable and uptime.

Metro is not a bad company but it lost its potential for greatness when they were bought by T-Mobile. They do not reward loyalty. One is nearly on their own if one walks into a store. Always the bottom line before the customer. Don't get me wrong because as they stack up to any of them they would be near perfect so room for improvement is still a goal.

We have been with Metro PCS for over 12 (TWELVE) years and surprisingly, we have been 100% SATISFIED! *You won't hear me say that about a company very often, I am very critical about running a business the way a business is supposed to be run. (27 Years Owned/Operated).

I feel that Metro PCS is a phone company for someone who don't have no money or a lot of it. I should say is budget but at the same time is no. Not a lot too. It is very straightforward. My problem is is that with these prepaid companies it's like you're treated like a stepchild is like 80% of the time a message goes through or you have a little faulty here there. Maybe that's because of the price or whatnot so in a way I feel like a stepchild in an old Cadillac. When it comes to my plan sturdy secure. Just a little outdated up.

Went with Metro two years ago because of price for unlimited everything better then most at the time, now there are some deals that are a little cheaper but not on the T Mobile network, which happens to be one of the best out there.

I was with Metro PCS/TMobile for approx. 2 years. I had the $50 monthly plan for unlimited data, phone calls and texts. The data was not actually "Unlimited;" because: (1) toward the end of every month - no matter how much or how little data I used - the data always slowed down. A text message from Metro-PCS would appear on a given date and indicate or inform me that my internet connections, etc., would slow down automatically, because I used up "X" amount of data before that date and time. Again, although I would have used only a few gigabytes of data, not even approaching "Unlimited." (2) The in-store customer service people could not/would not help me with problem resolution - except one office near the midtown Manhattan, NYC area.

$125 for 5 lines. Unlimited talk text, high speed data. I'm a truck driver so I go all over and I'm very happy with my service and so are my wife and kids. We eat data. Google maps, Netflix, social media etc. It's always going and have no issues.

I have been with Metro back in 2014 and I am still with them. Never a bad call. They have very good plans. They are willing to help me with whatever comes up. When it comes to my phone. Very good service wherever I go, or wherever I am at. Can always make a call or get my emails. I am sold on Metro. Like they say. If it ain't broke don't fix it. Worth the money to me.

Have used service for 3 yrs, I like the flexibility. Each month you can change your service depending on your needs & finances. Service is very good-used to have drop calls with other services but Metro I haven't. I've tried several services and found Metro to be the best overall for prepaid phone service. I've recommended to several people who have switched.

Metro is the cheapest out there if you only have 1 or 2 lines. I usually have to replace my phone about every year. I either drop it, or it just stops working. I usually replace it with the cheapest smart phone in the store. I have tried the expensive ones and they break too, so I try not to spend too much money. They always offer great new deals for new customers, but never appreciate their faithful customers.

Good price for data but not enough for some apps. Signal is decent but drops or is non existent on some areas. Few available plans and good quality renowned brand phones. They cut your service if you pass your due date right the day after, no grace period.

They have great customer service and very reliable phone service. The data and hot spot are very good and I can run my PS4 games through the hot spot without any problems whatsoever. I am pleased with every aspect of my phone service through them.

I like Metro PCS a half and half because of phone price and plans. iPhone is really high, I love me some iPhone but they don't make payment plan for phone, once you pay full price of phone you want and it's your and you pay for their service 60 dollar a month with unlimited plans and yes it have hotspot but it unlimited but seem it wasn't unlimited when you reach your limited they start get slower how much it hotspot been use and it's not unlimited plan to me.

The salespeople are nice. I like the phone speed. I just wish they had better price values. I would like to have two unlimited lines for seventy-five to eighty dollars.

Data usage. I have a $50 unlimited plan. But, I have limited data usage which goes very quickly. I don't think it's fair. Sometimes I want to listen to my favorite songs or get my daily news info, inquiries about certain subject matters. My data usage slows considerably.

Good as long as you are in Metro area, slow data at times. Good variety of phones and plans. Customer service needs help except when you go to a full service store. Store personnel in Manchester, NH are very good.

The service is cheap. The $80 family plan offers Amazon Prime for free. We've had Metro since September 2019. I can pay in full or put money towards bill up until the due date. They also offer for customers to change their billing cycle date with for prorated fees. Makes paying the bill convenient.

It was easy to establish service. They have a wide variety of phones to choose from. Easy payment options. The service was clear. Very few dropped calls or “dead zones”. I would definitely recommend Metro PCS as a prepaid uptown for cellular service.

You get unlimited everything for only 40.00 a month. That way you do not have to worry about minutes running out. Their plans are great and include a free cellphone. They have stores all over and you couldn't ask for better customer service.

Good for the money and sevice without a big cost. All types of plans to for your needs and flexible phone plans, also nice selection of phones. Customer service is good. I haven't had any problems for the number of years been with the phone carrier.

When I went to the store for Black Friday the representative ripped me off overcharged me how to go back to the store 3 times because he overcharged me 30 dollars. He was a fast talker but it didn't get by me and he knew what he did. That's why he paid me back with money from his pocket and I still have the receipt where he overcharging me and someone else has this number because people keep calling me thinking this is a school phone number and they all speak Spanish and I saved all of the messages so when I'm able to change my number I will be speaking with a manager. Right now I cannot change my number. I have a lot going on. When I'm finished with my business I will handle it.

Pretty much, the services are comparable to other biggy prepaid phones, can do email, watch youtube, play music etc. The only drawback is drop calls when in the countryside or mountainous/hilly areas.

I love Metro PCS. The cost is great and no hidden fees. I've been with this company for over 6yrs. I would not change. You can't beat the price and service. I only pay 115 a month for four lines and that includes the insurance.

I've had Metro PCS for over 15 years. The plans are great! It's very affordable and the customer service is outstanding! They offer great payments features, always upgrading and expanding to offer customer satisfaction.

I was with another carrier and had no signal in a small town in New Mexico, then switched to Metro PCS and had a signal most anywhere. The service was great as well as support given when I had an issue that I created with my phone. I went to their store and they were extremely helpful and took care of the issue I had.

I should of Never left, because everything about Metro is the best. Best internet service everything. Since I've been with sucky Boost Mobile I'm definitely coming back as a happy belated customer to Metro, because I trust them over any cell phone company out there. Screw Boost Mobile. They suck. Metro by T-Mobile you're Awesome.

Metro PCS has given me service in very rural areas. Whereas another plan I had gave me very spotty service. I have had no problem finding prepaid cards for Metro. Anytime I have had to contact Metro PCS they have always treated me as a valuable customer. When I have needed to contact Metro they have never disappointed.

I had Metro Pcs when I lived in California and would still have it now if it were available in my current area. I never had any problems, except when I traveled. There were many areas where Metro Pcs did not receive any service. And the rates were very reasonable.

This company has really gone down hill with cellphone data service. And as well they cheat people and deceive them thinking they a true prepaid service. However if your bill is due on the 1st but you pay late, not only is service shut off they still start the cycle on the due date. So you aren't getting your full 30 days of service, cause say you pay 3 weeks late it will still be due in a week. Not as with other companies your service doesn't restart till you pay that bill same as for instance buying a prepaid card service doesn't start to put that card in. And so they are cheating and being deceiving in the service and this is a unfair business act as well.

I got 2 phones and 2 lines. I went out of town to Las Vegas. My phone wouldnt make or accept calls. We spent over an hour with Metro pcs customer service. No luck so now I'm without a phone for 2 days, no GPS in a strange town. 2 days later I go home and went to store. The guy says he'll order me a new phone. Will take 3-5 business days. I said, "No go get me one out of the back." That's not their policy. So I wait. Went back to the store and he gave me a refurbished phone. Wtf. Called customer service. They said they have nothing to do with the phone I have to deal with store. They are horrible and dont give a **.

I have had phone service with Metro for 5 years now. I have always been absolutely in Love with them. The service reaches no matter where I am. The only place I have issues is when I go to the lake area. My daughter's and I have the same $30.00 plan. If I need help with something I can call customer service and they jump right on it.

I am very satisfied with this prepaid company. The plans are very compatible and affordable. There are no hidden or unexpected fees. You don’t have to worry about over the minute fees or wait until a set time to use long distance calls. My bill is the same each month regardless of mins and long distance calls.

We have Metro when the company first start 10 years ago. It was very different and now. Before was more unstable and the communication stop working or sometimes no work at all but now everything is improved and better more signal and better reception.

Metro PCS is ok to have as a pre-paid phone company. Every 3 months you can upgrade your phone. The customer service in-store is always helpful. You can switch with your phone and phone number.

For someone new to the phone provider, the process to get a line is daunting. There is not much online aside from the plans and a list of phones that the stores could potentially carry. One is told to go into the store for this. The problem is the stores are usually located in questionable neighborhoods. I myself drove 40 minutes to one and spend about 2 hours porting over my phone number and phone and adding a new line for my kid. He was able to get a free phone with a value of $200. But the next day my MetroPCS app showed that I owed more than the promotional price I was shown in store.

I used their service as a secondary phone for my job. I used Metro twice and the service was awful. Got disconnected while I was talking. Too much advertisements about the company. The worst was that somebody always was listening to my conversations from the background. I'm sure that the number they assigned for me was also somebody else's number. I was getting phone calls from Mexico all the time. I dont have any contacts with Mexico's people. I am not Mexican. Also I was getting collect phone calls from who knows who.

There is still a lot of places that doesn't work good with Metro or Tmobile. And the phone I got with my plan has turned out to be a real pain. The battery won't stay charged for very long. It's a Samsung and I love Samsung's but this sucks.

I would really love this company even more if they would keep their company within U. S. Markets and train properly for customer service over the phone. Every time I call customer service it is so hard to understand who I am speaking to because it is from a outside country speaking English with a very heavy accent in their native culture. It makes it frustrating to get through the phone calls. I understand everyone needs to work, but I really do not understand why our jobs have to be sent to other countries when we could do them here just fine.

Almost 2 years ago in 2017, I purchased the Samsung cell phone from Metro PCS in Chicago. I met with Stephanie, a friendly, caring and knowledgeable sales lady who was happy to help me make decisions on what I wanted and needed. A few days ago, I ran into her at the mall by Metro PCS and she remembered me. She was just as happy and helpful as she was then. This lady has terrific skills. Emma is an asset to the company for her outstanding customer service relations!

I picked this company several years back and have had no problems with phone or service, the price was a plus on phone and service, have not upgraded but they have offered some very good options on both single and family plans.

I used to pay 40 a month for 10 GB before the end of the month it is done. That is why I am not considered as a good plan. if I find a great one I will take it quickly. Customer service is not too good.

All I needed was 2 GB of data and no one could beat Metro's price. What I love about them is they say $30 and that includes all taxes. Other companies say $30 then add all sorts of fees and taxes. I also got a great deal on an iPhone when I switched over. Very happy with their service.

Hey there. I used to be a Metro PCS fan for years because they had the best deals hands down and during hard times when bill due you could get 2 or 3 extensions. But back Sept I purchased metro like I always love metro. But in November I moved onto like country area and my service didn't work unless I was on wifi or my friends hotspot unless I was heading to the city with my friends whenever they stopped by. So month go by. Auto pay successful. Exactly a week before Thanksgiving 2019 30 days of service. 1gb only used. 60 dollars. Around December 10 called. Told them the situation. No service at my home, only wifi maybe once a week. When headed to the city I get a service but they said they were going to investigate so another successful auto pay. 2.1 GB. 30days. No calls. I don't talk so that 120 dollars. 3.1 GB. 2 months still no contact for investigation so I decided screw them.

My husband and I switched providers to Metro PCS, we wanted international service which we didn’t have with our other provider. However we never had any problems with our other provider as far as service. Metro charged us $130 to do the activation and transfer. We did not purchase their phones. Ours were definitely better but when we got home we started experiencing dropped calls, we could not send text messages that had a picture attached, it took hours for them to get sent if they even were sent. Some were not.

I have 4 lines and I pay 100 with Metro. This company sent me a message by text with a promotion for 4 lines, Amazon Prime and Google 1 for 120. Call asking about the promotion. The agent located in Mexico tells me that I have to pay $70.00 dollars for the change. I declined and asked to stay as I was then the agent tells me that he cant reverse it. I told him that I never authorized to be changed now. Several days later days later my phone has no data. Is not working. I need data for my employment and these people have put my job in jeopardy. Have been with them on the phone for at least 3 HOURS!!! And they hang up on you. Save yourself the aggravation. Stay away from this company. Dont get swindled.

Avoid the METRO PCS and use another service provider as I have chosen to. Pricing is attractive on 4 lines however you (Don’t Get What You Pay For). I have poor-no service on my new iPhone 11 line as well as the androids. I was told that service in my area was to be looked into and not good due to poor tower signal in my area. I’m in the heart of the city of CHICAGO ILLINOIS!!! This Makes NO SENSE! I canceled 2 lines today and will be moving the other 2 back to Verizon at the end of the month. Metro PCS customer service representatives are located in the Philippines, India, and several other non-fluent English speaking countries based on my experience. Prepare for a recording stating that there is a 30.5 second wait EVERY TIME! Lol.

I decided to get a cheap new phone and got talked into insurance. After 2 months I checked what my deductible would be by calling Metro customer service. So come to find out on top of the $10 a month they take my deductible was $20 more than what a new phone would cost at the store. Then I asked after being a customer for 4 years with auto pay every month what promotions are available. 4 years at metro by T-Mobile/Metro PCS. Don't expect anything at all because that's what you get. I will be changing carriers this week.

I went here to pay my bill of $30. The man gave me an option and said, "How much do you want to pay?" I said I want to pay $30. He forced me to buy a speaker. My bill came out to $63. He would not tell me a price breakdown of what I had paid for and he would not let me return the speaker. He forced the speaker on me and it was terrible quality. It was terrible all around. He forced me to purchase. It would not work with me. I went to the store the next day. He was dismissive of me and he is the hiring manager at the South Broadway Metro PCS location in the Chariton Square shopping center of South Saint Louis City.

We got our phones in October 2019 and were very excited about getting a great plan and with Amazon included. We were told that according to their coverage map we would have great service. Absolutely wrong! We were in a dead zone. Constantly dropped calls while driving and most of the time had no cell service. We called customer service and they attempted to boost our signal twice. Still no help. We paid a hundred dollars for a signal booster and it helped some of the time but not enough to justify the hundred dollars.

Ive now spent 4 days and several hours trying to get this Metro product to work. Ive been charged 3 times for a nonworking service. Im just trying to get a refund. What a nightmare or poorly English speaking company reps. HELP!!!! Stay away.

In May 2019 I brought an unlocked phone (purchased from Apple, not Metro PCS) to the MetroPCS service. After using the service for a month I was not satisfied with the coverage areas it provided for my area. I went to switch phone service to another company and was told the phone had been locked to MetroPCS. I called their customer service and was told that I would have to wait 180 days for the phone to be unlocked again. Again, this is a phone that I purchased unlocked directly from Apple not through MetroPCS. Even after speaking with a supervisor, asking for Customer Relations, etc. they still would not unlock phone. So I waited. 180 days was up 2 weeks ago. My phone is still not unlocked.

Here’s why I recommend avoiding Metro: The connectivity was good until, ironically (since the name is “Metro”), I tried to search for a phone number in a mid-size town. After multiple tries to get on the net I finally gave up. It was eternal buffering! Obviously, the T-mobile customers had priority on a totally jammed network. This wasn’t going to work.