Metro by T-Mobile Reviews

Simply HORRIBLE! Brought a new phone from Samsung for my birthday and went to NJ from Philly and all of a sudden, no service. Spoke to 6 different people at customer service and none of them were in the US, AND ALL of them lied. The first one said the towers were down and would be back up after 8pm. The next 2 people said they would "change the towers" for me to connect, didn't work. The next said they were resetting the phone, LIES. The final one told me I had to go to a Metro store for them to troubleshoot. I get to the store and get told at 2 different stores "we don't troubleshoot phones, we will get in trouble". I was so fed up, I just walked out the metro store and I to raggedy Tmobile. Metro doesn't even bother to employ people who speak English to help you. On their lines or in their stores. Metro is the absolute worst!

Metro piece of junk is what the service is. By far the worse I've ever experienced. Customers support is terrible. The service is even worse! The website has issues. At always say devices are out of stock.

Is bad hygiene and limited English skills is what's needed to get hired at Metro. These overly aggressive sales personnel. I am changing service. No matter which store I go to it's the same results.

I already have an open BBB complaint on the matter but it doesn’t seem to be going anywhere so I am expanding my reach on the reviews for this very frustrating situation. I purchased a phone and new line from metro pcs on the website and ups was delivering my package on April 2nd but to my dismay I never received the phone and was not able to use this service I paid for. I was there when the package was supposedly delivered but there was nothing on the porch when I went out right as I got the notification and looked up and down for it but it wasn’t there. I called Metro PCS right away and for weeks metro pcs and ups went back and forth redirecting me to the other one.

Just coming out here to congratulate Metro Pcs for having a very good employee working for them. His name is “Kevin **”.. he totally helped me out yesterday as I had already decided to change companies being a loyal customer for years, since my last visit another sales rep had totally mess up on my plans and I was mad for the service on my new line. This gentleman was so grateful and we need more sales rep like him for taking his time in explaining and helping me with my service in general♥️… still sticking with Metro Pcs for more years! Thanks again Kevin.

I have been a faithful customer of Metro PCS since 2014. Because of fear of falling economy every month I would pay a bit extra on my bill to build a credit balance. I did this to help me in the event that I was short of money, my services wouldn’t be disrupted. Fast forward to May 1, I called Metro customer to request my excess credit because I have decided to go with another company. The representative assured me that I would have my $811 credit back on my card in 24 to 48 hours. I have called every day since. I still don’t have my money.

We have been with Metro since 2010. They are giving us phone numbers that have been recycled and we have to pay to get them changed. Last time we paid to get them changed. We still get the phone calls and the spam blocker does not work. Why do we have to pay to get these changed. The service is rude and we will soon be looking to change to another company as this is not good service and you cannot even grade them on the phone as a survey will hang up on you. It used to be but no longer. Even the supervisor is rude.

Metro PCS. I went online to pay my bill and payment didn’t go through. I tried about 3 times upon realizing I forgot to unlock my card. I unlocked my card and tried again only to find out that Metro locked my account. I called to speak to a rep. She informed that it was nothing she can do that I will need to wait 24 hours before processing any payment. What! Metro needs to get that error fixed and fast. It’s not a safety security for your customer. It’s an inconvenience.

I had this service for about 3 years and it was constantly bad service. Calls being dropped. High bills until I decided to go back to Xfinity mobile so I did 1 day before my payment was due. I went to the app and removed the auto pay and also called and let Metro know. Well to my surprise I still get the payment taken from my card so I call and let them. They supposedly filed a claim so I could get a refund and I was calling every week to get a status update for the refund just to be transferred around and not for agents who can’t speak or communicate properly to say they were going to escalate the situation so I could get a refund. Well it's been 6 months and nothing. I gave up and stopped calling. It’s the worst company ever!!!

I have been with Metro for over 10 years. All 3 of my children have been added to my account over the years. I have never had an issue until now. My partner made a payment on my account online as a guest. My service was not restored. Went to Metro on New Boston Rd in Texarkana. The CSR their called & we were told it was flagged suspicious bc it was an over payment (he actually paid 180 because he didn't know if there would be a reconnect fee), given a case number & told it would be resolved within 72 hours. 24 hours later I receive a text saying my "case has been resolved" but, my service is still not restored. Call metro customer service, give her all the confirmation numbers, card number, case number. She tries to tell me he paid on the wrong account & wants to open another case.

I went in today to change some info. I was told they couldn’t and to call the number and I was able to do that just fine. But when I go to get something printed out from my account local Metro can only set up and take people's money. They are no help whatsoever if you shall need them after setting up and paying. Everything after that they make you call the number. I think they're just lazy in my opinion. It’s an easy job that you literally do nothing all day. I believe they can access that just like they’re Able to set it up but I was told No. Will be switching providers to someone that’s able to do something so simple as to print out a paper. Useless.

I've been a customer of Metro for about 4 years. I recently decided To change my internet service to metro So my bill will all be on charge. I haven't had the wifi a month and I called to find out what's going wrong and the metro people put an address in Houston on my account. I've been in Beaumont at the same address for 30 years. Metro customer service said my address isn't available for unlimited wifi. So they weren't even concerned when I told them I'm less than a mile away from the metro store that gave me the box and is still selling the service to people in my area. They said the option is to go to the store and see if the limited internet is good for my address. I don't want limited. I didn't cancel my other service until I paid for metro. Now I have to pay more to reconnect my other service. This sucks they put me through this and don't care.

As a former customer. Don't recommend. They advertise no yada yada But my experience was all I got from them was yada yada. The final tip that made me leave was A two fold reason. After I cancelled my insurance after the long journey and totally yada yada to replace our phones I still was billed for insurance I cancelled for 4 more months. Then after I paid my bill for the first time ever I changed my phone number and was billed and at the same time my line was suspended hours after I paid my bill. Only for the fee for change of number even that it free if you have not changed it in 18 months. Had to go back to the same store I just left after paying my bill. The clueless no yada yada club my last visit was all I needed to leave. Totally yada yada. Save your money and time. Go to anyone but Metro pcs by T-Mobile or T-Mobile at all.

I just bought my phone two weeks ago. It was a discount on upgrading. The phone is garbage and keeps power cycling and even though I haven't done squat on it and deleted a bunch of crap it still says there's no room plus it won't let me delete texts and now I'm hearing that T-Mobile is reading our texts and messing w us for simple profanity. If I want to cuss amongst my friends, it's none of T-Mobile business (Metro parent company). Run far from Metro. Waste of time and money.

I must start with saying that it was in May of 2020 when I opened my account. I was convinced that the plan for 60.00 was the way to go. I actually liked the plan and its features. Slowly the features started being removed. No reasons were ever given but it was not that big of a deal. I called in to get information involving my account and it was at that point that I realized that Metro was a "yes sir/mam" company. Not that they actually follow through with what they say they will do... it is more of a tell them what they want to hear just to get the all-star review.

I’ve been with Metro since 2019. I’ve never had to deal with such ignorance than I did today! Disciple< if that’s his real name ID#** was so rude. I talked to Rep on the 11th. We talked for an hour about the problem I was having. I called again because I was told to and this guy called me a liar said that I never spoke to the rep on the 11th. Said he couldn’t help me and this man is a supervisor! I will be switching my services.

Been with Metro for over three years. Everything was good until this month. Paid 82.00 for May 2025 phone service and my phone service was disconnected. Have the payment on my bank statement. I call customer service. Guess what? Got a lot of ya ya ya. Got ripped off.

My bill is $60 with auto-paying somehow I'm paying $85. I'm limited to how many times I can make a payment in a 24-hour period which makes no sense because I haven't made or tried to make any payments in 24 hours. When I tried to pay my bill yesterday I was told too many attempts have been made. Try again in 24 hours and I tried to pay my bill today. It's been more than 24 hours. Whoops. Too many attempts have been made. There's always a catch with Metro. My plan is supposed to be $60 with auto pay but again my bill is $85 and I have no explanation. No one can explain to me why when I try to change my plan I can't because I need to make a payment that they won't take. When I try to change my plan payment date I can't because I have to wait 5 days after I pay my bill but I still can't pay my bill.

I have been a customer of Metro PCS for about 15 16 years. I had a couple of people on my plan. They were making changes to my account so I called and I put a high security password on the account but still they were able to change things and take themselves off my plan. But the reason for the high security password is so that no one can get into my account but they still did get into my account I have had. I didn't even if I already I just don't feel that it was a cool situation at all. Because I put the highest credit password on for a reason. That's so nobody could get in my account but they still got in my account.

The Metro PCS on West Palm Dr is very nasty, doesn’t help you, gives out the wrong details on services and the lady and the front is very rude, low boy hairstyle with braces and the guy is a just as nasty. Go to a different metro pcs store. Don’t go here. They tell you stuff isn’t right. Get there it’s something else. West Palm Dr metro pcs store across from Florida City police station

I had Metro phone service for a month now and just got internet 2 days ago and already having problems with my bill and customer service through 611. My bill was not right, I had to go to the store on Mile stretch to sort things out the Rep & supervisor from 611 told the in-store rep they could not do anything about my billing and was just gonna screw me over making me pay a extra $30 b/c of a glitch in the system. Thank God for Mike the in-store rep for fixing the problem b/c the 611 supervisor told the in-store rep that there's nothing they were willing to do to fix the problem WOW!! Thank you so much Mike for helping me out when the company reps and supervisor was just gonna screw me over.

This has to be the absolute worst customer service I have experienced in the longest time. My internet service was not working correctly since day one. I called to see if they can fix the problem and they kept telling me that my usage is very high, over and over. I went to the store and they were the only ones that said maybe you should move the internet box closer to the window and it worked. They said sorry and, "You will receive a courtesy credit of $25 on your next billing," well that never happened. I had to call back again and let them know it wasn't applied and they told me they are not giving it to me now. So I asked if customer service lied and he said, "Yes. Unfortunately he lied to you," to get me off the phone. Now the case is under investigation.

Total disaster. Been a customer for years and will warn people DO NOT PURCHASE INSURANCE. What a total scam. They use a third party Assurant and that company is based of customer service in some Asian based country. Paid by deductible. Sent my first phone to a wrong address, second phone they sent didn't even work. Was told they couldn't send out another phone until both phones were back and scanned in their warehouse in Texas. Phones were returned 3 weeks ago and still haven't been scanned in. Called to cancel claim and was told they couldn't refund even after Phones were scanned in. Will be calling my CC Company to dispute the charge. Enough is enough...

MetroPCS supervisors Fred gave me a Horrible Customer service and support, ABSOLUTELY Horrible customer service and support. Conversation is not done and he hang up on me. And Because of this rude supervisor Fred I’m leaving Metro PCS!

The so called MetroPCS rep named himself AJ, gave me a Horrible Customer service and support, ABSOLUTELY Horrible customer service and support. And Because of this AJ after more than 12 years with MetroPCS I am Thinking of Closing this Account!!!!

I’m a current Metro consumer with a cell phone and a home internet service. They tried to charge me $200.00 to add a 2nd line to my plan, I went to Straight Talk and got a A14 with unlimited service for $56.00.

I have called customer service 800-373-2876 and *611. It's so frustrating trying to understand the foreigners. I shouldn't have to call 5x's just to understand what is being said. Please keep some English (as their first language) speaking customer service reps. I'm not saying we shouldn't have bilingual reps, but please keep some on the payroll that English is their first language.

I've been with Metro for 9 yrs on and off. I've had my problems at times with reception but to summarize it all up. Metro is a very good company with good service and the service plan prices and phones are excellent.

For the last month and half my service has been AWFUL, awfully slow. I've spoken with customer service more than once and they supposedly fixed the problem. Negative. I'm sick of this. Now I'm starting to see the big deal in having an iPhone. I'm seriously thinking about putting down androids and Metro.

I wanted to give it about 4 stars because of the price of my monthly bill, but I’ve been dealing with my phone in my account saying I have a IPhone 13 Pro Max for months even though other social media platforms I’ve been on don’t even register my phone as such, which means there must someone spoofing account or something like that.. and I have already spoken to a Metro representative months ago and I was told it would be resolved in 24 hrs. It hasn’t!

I switched carriers to Metro PCs by T-Mobile in Paris Texas, watched the manager of store pocket money I gave him as payment for my new service. Next morning my bank card and every other account I had had been compromised

Metro PCs in Claymont, De IS HORRIBLE!!!! The guy was. VERY VERY RUDE! He was talking on the phone in a different language while waiting on me. He told me I could keep my number then he said I couldn't. I had that number for over 10 yrs. I told him I wanted the $25 Plan unlimited everything. New customers only. He said ok then I realized he put me on the highest plan. He OVERCHARGED ME! I spoke with customer service a few times. They couldn't do anything because he did something to my account. I'm DONE with Metro. I just want people to be aware of the store in Claymont, Delaware.

@MetroByTMobile Watch out I had great service with Metro PCS. I was using my acp discount and I just switched to them 2 months ago because they said they would be the best price and service. After only a month I found acp was ending however I recieved a message from metro saying that they would give me the discount for being a loyal customer until June and not to worry. I thought this was nice since I would be switching jobs and by then full price would not be issue. However not even 24 hours I received a message that my acp was transferred to another device. One how is this possible if they are ending and two what device I just spent a good amount buying this phone. I don't have another.

The coverage is a joke. The phones only work as a phone when connected to wifi. Your bill can be paid, bars say you have reception but nothing will go through or work, no phone calls, no text, nothing. You can be looking at a phone tower and it still won't work. Save your time and go to a real cell phone provider, don't go through a failed company like Metro PCS.

I had Metro for a long time. It was good until I got a new phone to replace my old phone and now they're charging me a new line and they refuse to disconnect the line so now metro is stealing money from me every month so my advice to people reading this don't get metro if you don't want them to steal from you. If I could give it zero Stars I would which is a shame. I did like it until they showed their two colors.

They suck. They cut off our services because I tried to buy more hotspot which is $5 but decided I can wait the next few days until the hotspot resets. They cut me off from calling, texting because I didn’t pay the $5 for extra hotspot. And when I tried to call them, the machine said they can’t transfer me to a regular person because I need to pay the 5 dollars. The $5 is not part of the regular monthly payment the regular payment is $120. And they forcing me to pay an extra $5 for a service of hotspot I didn’t even receive. They are fishy and sneaky. I would rather y'all not get this company. I’m leaving and going somewhere but I gotta figure out which company to go to next. I don’t like Metro.

It's seems like a big scam, now! Can't be trusted. One employee gave me a free tablet, when I got a new phone line. But when went to pay phone bill. It was higher than expected. They were charging me for tablet. Also took in new phone for a black screen. Paid $70 for insurance. But only $25 was for phone, the rest was for tablet! WOW... All the hassle I went through. Be careful people... And remember nothing is free.

Max.... Cuyahoga Falls, Ohio State Rd. is the associate. I have been a customer for ten years and never had a problem. I just replaced my phone and the new one immediately started switching on and off. I waited a day...same thing. I took it back to the store and Max said it was a cheap phone and I put too many apps on it. $150 is not exactly cheap to me, but if that's the case then why are you selling them??? I called Metro PCS and they agreed it should be replaced. I went to the store and he still wouldn't replace it. I called AGAIN and it just became back and forth and back and forth. In the end... They still haven't replaced it and I'm switching to ATT.

Customer service is terrible and not in the U.S. They just read from a script. Bought a new phone, in the process of changing number they corrupted my number. Phone wouldn't work and they could not fix it. They said they filled out a ticket and someone would call to solve the problem. Nobody did. Ended up changing companies and transferred my numbers to. If anything goes wrong with phone with this company you are screwed. A lot more to this story than this. Over all cost me $600 wasted.

No signal for 2+ weeks. I can only use my phone with wi fi access. Now wi fi calling is not on. I have restarted my phone multiple times a day, updated, and went to store. Safest day of my life when they bought Sprint. My phone is only 9mo old. So totally carrier fault. Time for new carrier.

I've been a Metro PCS customer for over 13 years. I really don't like the insurance plan. Because that's the waste of money. If anything happened to your phone of the metro PCS stores we're not honor your insurance. They will try to sell you a phone that's supposed to be for Regular price. Even down to an upgrade, you will be paying regular price for the phone. It's never a discount. You can change your number, which they say is a discount. No, it's not. You have to call the 1 800 number to get all of your discounts which I feel. That is stupid why they don't have corporate stores like T-Mobile. They don't need to had people out. With metro pcs stores And overcharging for the phone. I hope they see my complaints and they really need to fix this problem immediately.

I've always experienced great customer service at the store I used to visit for my needs. Unfortunately, the customer service lines have nowhere near the great amount of customer service I used to receive in store. I got charged $50 on a line that hasn't existed since early February; no one could tell me why I got charged (they also told me you can't even have 2 different auto pays set up with the same debit card, so there is really no reason I should've been charged). I've been trying to get a refund for almost a month now. $50 is not exactly a small amount of money to be missing out of my budget.

Been with them since September 2023. All I have gotten was yadda yadda unhelpful assistance and unexpectable assistance. Been paying for insurance for 4 months after I cancelled it. That 1 of many issues I had to only get yadda yadda. Lame apologies with further lack of responsibility and accountability from them. My bill messed up since the month after I came to them. More yada yada. Stay with who you have or find anything but T-Mobile or Metro by T-Mobile. They are king of yada yada.

This company has been NOTHING but a nightmare for us, from cancelations to payments, the kids in store as well as your customer service folk. When talking with them 1 you can't understand half of what they say and 2 it's NEVER their fault. Always ours. Again thanks for your NON help!

Really don't know where to start, let's just go. So I qualified for upgrade for 12 on time payments, 0 down, no credit check, free phone. Join T-Mobile. Called T-Mobile like they didn't have a clue on this program, cool. I pay my bill early before the 9th every month. Well I lost my phone on the 6th of this month, wanted it cut off before payment gets taken, 2 days on phone with, just to say go to store with I'd to verify. Store person said you have to do it online, How can I? My phone lost. They will take your money but run you around the world. You guys can't never get my business anymore and keep them cheap already used phones. Y'all gonna put mine back on my card, demons.

Be very careful with this company especially when you call customer service. I return a phone that I bought via customer service and they never returned my money. I was a customer for over 20 years but these people only care about commissions not the clients. I switched to Verizon. Much better company.

Anyone rating Metropcs as great works for the company - do not believe the review!!!! Just spent MONTHS dealing with agent after agent regarding phone issues and asking how they would resolve - lied to repeatedly

Kayla had great customer service and answered all our questions. I will definitely come back to this location. She knew what she was talking about and helped us resolve the issue we were having at a fast pace.

Ron the supervisor I spoke with and Alexa are terrible via general contact line 888-8-METRO-8. In person representatives are helpful, respectful, and able to rectify situations much better than representatives over the phone. Upon calling, there is aggression from the moment the rep answers the phone call down to their salutations. My wishes of cancelling or changing a service were not respected. If you can avoid calling the hot-line, go in person.

MetroPCS by T-Mobile is absolutely LOUSY! DATA IS SO SLOW IT IS AGONIZING TO USE THE INTERNET! BETWEEN Metro PCS and Google sending hundreds of company e mail the internet is absolutely horrible,! FIX

I absolutely love Metro PCS as far as Phone service and over the counter customer service, The over the phone customer service is lacking severely. And not to mention there is 0 customer loyalty. I have been a customer with the same service for 6 years. It is less expensive to start a whole new plan with multiple lines rather then upgrade 1 phone on an existing plan.

I have been with Metro for probably about 5 years now. I have two phones that I have from Metro. The service is horrible. I'm going to be changing my phone service this upcoming month because the service is so bad. My calls get dropped. I can't even watch anything on my phone without it freezing up all the time. I would not recommend Metro to anybody. The phones might be nice. It might be a little cheap but it's not worth it. I rather pay a lot and have good service so sad.

I went to Metro Wilmington DE on market street to inquire about a phone because my was broke and it's been a week and nothing have come from insurance claim... I asked what was best to add a line or open a new account.... He responded "It's cheaper to open a new account." I have 4 lines active and assumed adding a 5th was better and cheaper... He quoted me $180 and stated that was the cheapest option... I was dumbfounded as my prior two phone were less than 220 or around about.... As I tried to look through my statement to see what I paid he kept telling me, "Oh just don't worry about it. Go ahead and get the new phone..."

Had the issue some are describing where I'd call my voicemail and get a voice saying "your account is not recognized" and to try calling customer service. My phone is a Oneplus 7 Pro 5G. I called repeatedly and was on the verge of dumping Metro. First call, they reset my pin. Nothing. 2nd call was told to power cycle my phone and leave off for 5 min then try calling my own phone number. Nothing. 3rd call was told they were going to "reset my connection to the network" and to leave my phone off for 20 min then try again. Nothing. 4th call was given some vague assurance about getting escalated to their "best technician" and to try calling my voicemail after a power cycle. Nothing.

I have been with Metro PCS for over 15 years. I have spent hundreds and hundreds of dollars on phones and services and I'm tired of dealing with Metro. My service is awful. I requested a free phone from them after I have been a loyalty customer but yet they try to sell me a second plan. Do not go with Metro.

December 2023 I went to Metro store, they confirm my phone was not texting. The salesperson ordered me a new phone, said come back and pick it up. Went back two times, phone wasn't there. Went out of town for Christmas, return to the store. That corporate store had been sold to a new owner, the new manager denied ordering me a phone and said, "You didn't even buy the phone here." I called Metro corporate direct, they said they could not do anything. Today is March 18th I'm still fighting with the insurance company. They sent me two phones which did not text. Metro charges me every time when I bring in the insurance phone in to get it set up and they are not working. The new Manager of the Metro store suggested I buy a new phone. I went to buy a new phone 5 days ago, they charged me to set up that phone.

Everything was good until about a month ago. I called to suspend my daughter's phone & without being explained things probably they decided to downgrade my service. In order to go back to the normal service I've had for years I'm told I have to pay $120 just to get it back even though they did so WITHOUT PERMISSION!!! ALL I RECEIVED IS AN $18 CREDIT.

Customer service does not exist here. In order to provide service, one must stop picking up calls only to hang up without a word. 3 attempts, 3 different numbers showing stores in El Paso TX as being open. ALL 3, PICK UP AND HANG UP. If you don't want calls about your lack of service. Then send out mass text about outage if that is the case.

The staff at this location went above and beyond to assist my Son with his iPhone. I really appreciate all of the candid answers and information about how the errors stores have changed. I will return to this store for all of my phone needs. There are 2 locations closer than this one that did not provide good service. Thanks again, Darnell and staff.

Metro PCS store on 6906 Market St. Upper Darby PA stole $110 from my TD Bank card, I made a full payment of $105 on Feb 26 for two lines, as of March 13th both phones was cut off and I was forced to submit $110 which is not my monthly bill due on the 27th of every month, and when I made the $110 payment I gave him a bank card to my account he stated on my statement that $110 was taken off, but the employee sent me a via text stating, "Thank you for your payment of $20", with a confirmation, he stated that he needed to make changes on my account due to them charging me extremely too much money every month for two lines, so end up disconnected a line that I did not ask him to, and he noted in the comments that I came in to cancel that line to make my payments now $25 a month for only one line when I have been paying for two lines over a decade to the same company.

I am sooo happy I switched to Metro by Tmobile! The associate at the Clinton, TN store was so helpful!!! I am amazed at the signal strength on my phone. I live in the middle of nowhere and can finally use my phone at home.

In January I called to inquire about a line being removed off of my account. Representative I spoke with informed me instead of removing the line that the line would be free. Representative also quoted me a price to pay that was under $100. In February called again because the balance on the account was not correct. Representative I spoke with that month stated the information provided was not correct and the amount charged was incorrect. Paid the bill 2 weeks later. Representative stated that my billing cycle would be switched once the payment was made. Made the payment on the 20th billing cycle date. Wasn't changed. Phone was turned back off 2 weeks later.

Had Metro for 2 years, paid insurance every month but when the phone broke they wanted more than the phone was worth as a "deductible" so took monthly insurance charges and tried to sell me a well overpriced phone. Wasted money and after 7 hours with customer service.. waste of time also.

This past Monday, a Metro rep named John completely lied to me about resolving a wrong shipment issue from Zizo phone case company (I bought a new phone and Zizo phone case from my local Metro PCS store). John, the Metro rep, heard my issue regarding Zizo company, who refused to take responsibility for sending me an IPAD cover instead of my replacement phone case after the case kickstand was defective after only 9 days. (Zizo cases have a lifetime warranty!) John, the Metro rep, apologized for what happened and then said Metro would send me a Zizo replacement case, and he confirmed the model of the phone case with me. He told me he was getting authorization from his supervisor, and that he would text me the order number and the tracking number within 20 minutes, which he did.

My phone number was compromised and my identity was stolen from my phone due to Metro PCS' weak security. This event took place last year February. First I noticed my phone wasn’t working so I called Metro PCS customer service from my husband's phone. They said someone else was using my phone number. That didn’t made any sense where I paid my bill on time and it was middle of month. Usually my billing cycle starts end of month. Representative advised to go to local store to recover my number. So I went to local store they said they can’t help where they're at fault. I had to fight and talk with supervisor to solve the issue. It took me almost 3 hours on their store to recover my number.

I moved to Brownstown MI and the guy told me that their brand was just as good as Samsung Galaxy, well I believed him and bought it coz it was cheaper and I am on social security. Well no one can hear me when I call them, they say it's all static or goes out, I am so upset, I can't afford another one, I knew it was too good to be true but have been with them for 10 years, I am very disappointed they would take advantage of a older person!!! Never again. I am done with them

Everything about it especially when you needed an extension. But everything about it is truly trash. I'm for sure going to go through somewhere else. I recommend everyone do the same and save some peace of mind!

I want to upgrade my Metro a 14 phone which I received for free when I got a new phone line. Apparently metro doesn't care about his existing customers. As much as it does as getting new ones to upgrade me to A15I had to pay $287. How does that make any sense for someone who pays this phone regularly. No Natural only cares about you. Customers, not the old ones that keep them in business. Truly ashamed. We'll be looking forward to finding another company to work with.

The mobile purchasing experience can be very confusing. Not in my experience at MetroPCS. Last Thursday I went to MetroPCS located at 6315 N May Ave in Oklahoma City. My representative was **. I was just looking into possible service because I was unhappy with my current phone and service. I ended up getting new phone and service! He was so helpful and showed me how to get the best service and phone for my current needs. He in detail explained what to expect with payments made the day of purchase and how billing will go in the future. I am so happy with my phone and the service is TOP NOTCH! Highly recommend this service, and especially this representative and store, they are amazing!!!

I had been a Metro PCS customer for years. I bought a new iPhone from a Metro store in mid November 2023. Recently I have not been happy with my service so I decided to switch carriers. I subscribed to the new service, got a switch phone number code from Metro so I could keep my old number and activated that process. Once that is done, my service with Metro is over. BUT my new phone would not work with the new carrier's SIM card. We eventually determined that I needed another code from Metro to Unlock my new phone.

I always get great customer service. The response time is very quick. Customer service is very polite and goes out of their way to provide excellent service. All my needs have been met. Great job team!!!

I had tried to have my phone replaced thru Assurant the insurance that deals with Metro and after 3 weeks of going back and forth I still couldn't get my phone sent to me. I had called Metro on 4 different occasions for the same thing and it still wasn't solving my problem. I had talked to Assurant several times and was having issues sending in my ID to verify who I was. 3 plus weeks without a phone. Went into Metro near my house and Ramiro got on it, found out the problem between Metro and Assurant that they seemed not to be able to solve and solved it for me. I will forever be grateful for this young man who took the time to help me. Now my phone is on the way and I can communicate with my mom who happens to be going thru chemo and that was the MAIN REASON I NEEDED MY PHONE....THANKS RAMIRO FOR YOUR FRIENDLY SERVICE AND PATIENCE TO FIGURE OUT MY PROBLEM.

I have four lines with Metro and this is not the first issue but this by far is the most disturbing. Not I or any of my children had visited a store and randomly this January one of our lines stopped working. We called the person that had this number for years and it said it was no longer in service. Weird because we communicate daily. I reach to him on messenger and tell him for some reason his line says it not working so he decides to call me. This is where it gets even stranger he calls my phone and some random woman’s name shows and a different number. How does this happen so we contact them. Mind you none of us have been in the store. This has not been authorized and they tell us his line was changed last February. This is a lie because we have talked a couple days before this. Then instead of owning up to the mistake and fixing the issue they charge us 16.30 and still have no phone service on this line.

Called in. Sat on hold, rep was very cold and didn't care. When I asked for a sup she straight up said no. And did not understand I was calling in 'cause my account was hacked and my ex has somehow gotten her info into my account and the address I have is not even 1 I have any clue. When I finally got transferred sat on hold for 10 mins before she said, "Ok, they're getting on the phone.." then 38 mins later a sup comes on and doesn't take me seriously or the fact my information or account has been jeopardized. And tells me she will put a ticket in and they will look into it like?? Asked about the prior rep and she just didn't care that she was rude or anything.

I have been a customer with Metro PCs for over 10 years and I lost my job due to my child having COVID, I used the automated system to get an extension on the night of Jan 28, it was a 72 hour extension with that being said this morning 1/31 my phone was off I called customer service to let them it hadn't been 72 hours, I let them know that I was waiting on a call from my child's doctor regarding surgery where I was basically told to pay my bill if I need to talk to them. I let them know that I have been a loyal customer and only needed it on until midnight 1/31 which would be 72hrs and was told by a supervisor that it didn't matter what time I called, Sunday is was considered 72 hours. They wouldn't turn my phone on for a total of 12 hours until I had the money. I think it was rude and I will be searching for another service provider for my 3 lines

This is the worst company I've dealt with concerning bill pay and trying to get staff to assist in billing. For whatever reason my credit card was rejected three times. My phone was disconnected. I went into a location and was told their systems are down, I was told to pay online. I went online to make a payment; I was then told to pay in person!! No one assisted on *611 or any other way. Time to get service elsewhere.

working with the customer and helping them to the fullest. He is very knowledgeable and friendly. Highly recommend this store only due to Ben.

I have been with you for at least 10 years or longer... When my husband change to Att and change back to you my phone worked perfect until the people at your store said we had to change our number now. It like if my phone not worth anything. I have all kinds problems with it!!! The moment you had my number change it. Even text lousy!!!

I was post surgery and needed a new cell phone. I went to Teaneck location and they grossly overcharged me for connection, sim cards, accessories from what they verbally told me and refused to give me a receipt. T-Mobile /error customer service refused to put in an inquiry to the Teaneck location...I'm unlocking my phone in March and I'm leaving Metro after 12 years. Totally Shameful 0 ⭐ STARS.

The Metro PCS customer service has always been courteous to me..If you have a problem from a store as I did don't give up, call customer service. They will work with you if you are having problems. They are very nice and courteous and it's because of them why I'm staying.

I had a very nice Samsung Galaxy, and all of a sudden it stopped working. So went into the store to get an upgrade to find out they no longer offer that. Called customer service and they offered me another Galaxy for a certain price. I agreed and 3 days later I had my new phone. Not even 3 weeks later this new phone stops working. Called back to customer service and they apologized and said they would send another replacement, 3 days go by and no phone. Called back to customer service and now a supervisor said they wouldn't be sending me a new phone, that I would have to file a claim.

I've been going through this phone company since I Wireless went out of business and they were a great company. I've had nothing but problems getting good reception and I'm tired of buying new phones thinking it will help. I'm seriously thinking about a different phone service. I'm a gamer and need my phone for work as well. I can't do business if I can't get reception for calls and texts.

I am looking to upgrade to a new phone. I have been a Metro customer for a year. I looked online for what I was eligible for and it said an iPhone 11 for free. I called customer support because when I tried to put it in my card it's told me that what I had to do or to visit the nearest Metro store. It being after hours I called customer service two nights in a row. Both times I was told that I was in fact I was able to get the free iPhone 11. I told them I wasn't existing customer and still they agreed. I told them I could not drive 39 miles to the nearest one to be told a different story or no. I am on disability and cannot afford to do that and just waste gas.

I switched to Metro 4 years ago from another company. I've had the same phone that is now shutting off on its own. I paid insurance on this phone for well over 4 years. Call to make a claim and they want more money just to fix my phone. Don't buy the insurance. Save your money.

My name is Wesley ** on dissatisfied disappointed. I've been a Metro customer since 2001 since Metro came to South Florida. I have the same number. I went into the Metro PCS by T-Mobile store at 1483 North Federal Highway Fort Lauderdale Florida 33304 phone number 954-530-3235. I was having problems out of my phone. One of the agents look at the phone and told me I need a replacement and they would order a replacement. They called me on the 1st of December Friday that evening stating that my replacement phone was in. I told them I will be there by Sunday and suddenly a family emergency happened so I went inside the store and told him I did not have time to do the phone exchange. Can they hold the phone. I'll be there 9:00 a.m.

My experience at MetroPCS at Greenbrier was excellent. Everyone was so kind and nice and very informative and took care of me of all my needs. I give them a five-star rating. I will always go to this store.

It has been two days trying to pay my phone bill. I've gone on the mobile app to pay and they say there's something wrong. I went to the store the payment lines were down. I went home tried online nothing either. Now my phone's shut off. Still no way to pay my phone bill and no one can help me. Oh and they want to charge a convince fee....

I ordered a phone for my oldest daughter at the beginning of December for Christmas, I've been trying to activate a phone that I paid for online, it is not 7 days later, and she has still yet to be able to use her phone, I've been on the phone with them every day and every time they tell me they have to make a ticket, and it will be another 24hrs, They told me my sim card they sent me was bad, but in order to send me a new one they have to make a ticket and that it would take 24hours for the answer, that 24hrs was up and they told me they had to make another ticket for the same thing that I have to wait another 24hours, they refuse to send me a sim card replacement for something I was already charged for and yet to be able to use, just mind blown that this is how they treat someone that literally paid for said stuff.

I have been a customer of Metro for almost 2 years. Any time I have called customer service, it is always an ordeal and the reps are rude and they lie to customers. After almost 2 hours I found myself in a situation today and I remembered being told previously that if I needed help to call and explain so they can help. I called today because I paid my bill for months in advance because my father has ALS (Lou Gherigs disease) and lives in another state so I go back and forth to help with his care, my phone is the only communication I have with his nurses and caregivers when I am not there (he lives in TN and I live in MD).

I have been on the phone with Metro PCS customer service for nearly an hour. The agent refused to connect me to a supervisor. After waiting 30 minutes for a supervisor, the conversation switched to Spanish. After 10 minutes of getting nowhere, the agent hung the phone up. She said her I.D. # **....12/23/2023 at 4:15pm EST

Over the years I have allowed Metro PCS to steal money from me. Currently have stolen money as a Xmas gift from a relative. They've gone too far considering they've always had the worse customer service and they are never satisfactory over the phone nor in store, none of their policies or coverage remain the same. A guarantee from one sale rep to another is never the same. Metro pcs has gotten away with being dishonest for far too long.

I do not recommend the home wifi box. It's worse than the phone service. I paid 2 months for something I could not use and they refused to give me a refund, please do not waste your time or money on this service.

I have been with Metro PCS for over a decade plus and have Always had top quality CSR --agents and phone service!! Residing in various parts of the country and having superb mobile connection. If and when an issue or issues arise, the response time is exceptional and resolved immediately!

Over the last 20 years I have had nothing but terrible service from this company do not use this company. Every employee I have encountered in store is inept and incapable and actually refused to do their job. The website advertises things they will not or cannot offer the customer service line cannot offer any help. They want to charge you $200 extra to upgrade your phone and change your phone number to get it online or drive to 23 Stores to find a phone that you want. I've tried to add my ACP benefits they can't do that I'm moving to AT&T or Verizon this is ridiculous.

MetroPCS is one of the biggest scams in phone carrier history. They lie about promotions and false advertise to get customers. The phones are all factory made. None of them are actual branded phones and they're overpriced. I recently went into a T-Mobile MetroPCS store to purchase a phone. The phone was $49 at Walmart and $198 in MetroPCS. I was forced to buy the phone. When I got home I noticed the phone had a factory glitch. I called the company customer service line and was asked for more money to get a new phone. They stole $180 for me and would not replace my phone.

I got an upgrade after being a customer for more than 5 years, Kim help me when I got to the store. She give me a new phone and watch on a discount which was nice. But I had to swap to a new number to get the deals so my old number I wanted to keep she told me wait 1 week. I did I went back to the store, waited for 2 hours, she said my phone is good. Got back home. I couldn't make any call, so I went back on Saturday to spend 3 hrs with this lady trying to swap my number back which they couldn't do it. I told her due to the poor service I would just cut off my lines, she went against my wishes and got a warranty on another phone or watch, I did want anything from such poor service, now I didn't get my phone and watch and have to wait a few days for a manager. Metro PCs is so unprofessional.

I had one phone and one line and the phone broke so I went to a different company and bought a new phone with different service. I can't access my broken phone to authenticate the OT PASSWORD to access my account so I can cancel the service and since they don't have any stores in Hawaii I can't go in to have it bypassed. They won't allow me to access the account so now I have to cancel my card. Service was slow, phone was junk, and they'll steal from you. Horrible company, terrible product, and the support staff don't speak English so don't bother calling them.

Went to make a payment at Metro PCS store. Was informed they couldn't take credit cards, I said fine, I got cash. Then turns out he has no change. So I go to another store which refused to take my payment, saying I can't pay til my due date on the 11th. Really that's incredibly stupid. Never did make that payment. Tried customer service at 611. Boy they wasted my time and said they couldn't do o anything. Please consider another company. This one has major problems.

Stole my ACP benefit and would not return it. Refused to let me speak to supervisor and couldn't answer basic inquiry into my account. Tried repeatedly to resolve my issue every day for 24 days before quitting on them, though they're still cashing in on my APC benefit which I cannot use for myself and cannot recover. They are hackers and thieves at Metro. My advice is not to use them at all.

I've been with them for probably 5-6 yrs now and in different parts of Minnesota and I can say this out of any service provider, Cricket At&t or branch of Metro PCs for that matter the Mankato shop has the best staff. These guys are awesome! Always good vibes in there. They never try to like sell me stuff that I don't need. They never make me feel stupid about asking questions and they are always fast and polite so I will be with Metro PCs forever because of the people that they have working for them.

Service doesn't work at all, contacted support, was told I was put on a promo to cut my price in half and would have all the same access.. LIE. CHARGES FOR CALL HISTORY LOG LIE & SECURITY IS ALWAYS COMPROMISED.

I had 1 of the free government sim cards in my iPhone for almost 2 years and I never had a problem with it till a few months ago. For some reason out of the blue it was almost impossible to get online. So back to paying a phone bill. Metro PCS seemed as good as any to me. I go in there and tell my number 1 thing is I need good Internet and I have no problem paying for good Internet. So they went on telling me how good they are. They sold me. They get a 10 for being good at what they do. So I went ahead and spent a little money and bought a Google Pixel with their best plan. I walked out the store ready to take on the world with my new phone and plan.

I always thought this was a great way to get a decent device and service when you don't have good credit or any credit. Until now. For a month I haven't been able to access my voice mail- it just says your account is not recognized, contact customer service. And I am current on my payment and no reason I shouldn't be able to access it. Due to this I missed doctor call messages and medical transportation messages that were to confirm rides to TERMINALLY ILL appts I had rendering me seriously ill now.

They have and ad saying "Have a smart watch already? Bring it in and we can activate it." I did and they can't. So, they have a sale going for a Galaxy smartwatch but shock shock, they don't have any in the store so no go there. Why run ads you cannot commit to? That used to be illegal.

I called Metro PCS customer service, tried to explain that my husband is incarcerated and they use securus phone company to make out going calls. As I did call securus because I wasn't receiving his calls. They explained that metro pcs T-mobile was the company they are having problems with because their number show up spam number. I called metro and explained everything. The first lady named Maria was rude to me and yelled at me. When she insisted that I call my husband's phone number. I explain he is in prison so no I can't call that number he calls from because it's used for outgoing calls not incoming due to it being prison.

I have been chatting with multiple customer service agents at Metro PCS, my spouse spoke with Greg on Thursday or Friday of last week on my vmail, that states my acct can't be recognized. 72hrs has passed. No one has contacted us.

This is the most unprofessional company. Everyone who works there is ** and hardly speaks English. If you ask to speak to a supervisor they say there is none. The phones that they sell are garbage. I have a Motorola. Considering the girl who worked at MetroPCS didn't speak much English, she couldn't tell me just call the company for the warranty. I feel like I am in another country when I go to this place. If you ever have a problem there is nobody to call. The call center is located in Africa and the guy that I spoke to was bad-mouthing the company so bad. I'm telling you this is like a toilet bowl of a cell phone company. Go somewhere else people, trust me, just because the price is good doesn't mean the service isn't going to be horrible. I'm lucky if this phone works anywhere.

Spoke to two very rude and unknowledgeable people on the phone both of whom simply hung up on me once I started to get frustrated. The first promised to send me to a manager and did not. Just put me back in queue and the second just hung up on me.

I have been a customer of Metro PCS for years and never had bad experience, however here lately I'm not sure what is going on with them. I called because I was having an issue with my service, Joel told me I qualified for a new phone for only $40. I was shocked. I didn't need a one but OK for $40 I'll take it and use it in exchange for an older phone. Meantime I had a stroke. Was admitted into hospital. When I got out the new phone was here, so I called Metro to exchange my phone lines. Everything got switched over on what Metro can do, I had to use the switch phone app to retrieve pictures and etc.. When I awoke the next morning the out was not working, I called Metro from another device and they tried telling me my TCL phone was removed from account June of 2022, which was not true. I use my phone daily, then they told me they wanted $25 to reopen my line, my line was never closed. Like I say I use my phone daily every day.

I called Metro PCS to get the password for my phone to use the hotspot on the tv because internet was out, he told me where to find the password but then told me I could save $30 on my phone bill through ACP, he would send me a text. He said everyone gets approved, I asked him about income restriction, he said whatever the application asked for just say yes. I started the application with him on the phone and I told him that I said yes to the income but then it asked for paystubs and I told him I wouldn't qualify but he said everyone does. He said I would pay the $30 when my bill is due 11/22, then $25 in December after the $30 credit but if I change my mind, I can go back to the $30 plan, I got the text at 10pm on 11/9.

I give Aya a thumbs up. She has good customer service. Even if you didn’t want to buy from them you will be so convinced. She knows her job, she is a great manager. Thanks Aya. Metro University you got a great person there.

All today my data was up and gone and all my Hotspot was gone. I was told by a young lady that I never had unlimited data in hotspot but I know I did when I had just discussed it when I got last week. He fixed the problem with with no problems. She was very rude to me, kept me on the phone for over 48 minutes. "Hello sir. Hello sir. Are you there? Hold on. Please wait. Please sir" and continue that for 48 minutes and then got on the phone, pretend to be a supervisor then talk to me, "Hello hello I can't hear you. Hello hello I can't hear you. Okay now I can hear you. I can't do anything about it and I don't care if you leave Metro. Have a nice day." Continue to listen to me on the phone talking to my friend and then say a smart remarks to me saying that MetroPCS never had unlimited data and unlimited hotspot. I've been with the company over 5 years She needs to be taught a lesson and lose her job because she did not treat me fair at all.

So I’ve been with Metro since 6+ years. So I called today to speak with a representative about my account but since my phone is currently off the automatic service told me "your account is suspended and you can’t speak with a a representative until your bill is paid in full." I’ve never heard that before and it really got me confused.

I ordered a new phone and new line from metrobytmobile.com. The SIM card would not work so I called their "customer service" (ie overseas call center). Metro By T-mobile has the WORST customer service ever. I called at least 10 times and their horrible agents just do everything they can to NOT help you. They try to pass you off to someone else and they love to refer you to the Metro physical store (which are not corporate now and are independently owned-so it should be the call center helping you).

They promise High speed. I get no connection sometimes. I have to wait and wait til the connecting network will pick me up. The customer service is good. It's just the network does not meet anyone's means when they pay for the max of the product or service.

I began service with them in 2019, I regret the action, it wasn't One, of my better decisions. Every month, a week before my bill was due, my phone was blown up, with reminders via text. I needed my account number, to transfer to my new carrier, they wanted $30.00, I went to my banks app, pulled it it up. Interesting enough, because I had not paid my bill, they would not transfer me to an agent.

I've been with Metro for 5yrs now and lately, it's just one irritation after the next. Got insurance, got my phone replaced, they took my insurance off. I got my insurance back and messed my phone up a week later and I was told I had to wait to use my insurance. I borrowed a phone from my dad for the time being and kept trying to see when could I use my insurance. When I was finally able to use it they said they doing the insurance on the phone I borrowed instead of the 200 dollar phone I paid for so I had to get a downgrade from the phone I had.

In the 6 months of having Metro I've had to call customer service maybe for different times. Each time I was able to get my request processed using the account pin I set up. But once I decided to transfer my number to T-Mobile because my Metro PCS phone broke and I couldn't receive messages on the old phone. The only way they claimed to be able to help was with a one time text that I wasn't able to receive, which had never been the case for accessing my account before. Extremely dissatisfied. Money for a whole month's bill wasted. Will never recommend Metro again.

I had Metro PCS by T mobile for almost 2 years. I had insurance on my device since day one. I turned in 2 claims, once I dropped my cell the other it got wet. Well they didn't tell me. That after the second claim they cancel your insurance. And I got it wet. Called them and after repeated calls to them and Assurant. I find out I have no insurance. So I wouldn't choose them if I had it to do over.

I recently called in for an explanation of my bill that clearly said a certain amount on my account but, was charged 35.00 more. I asked the agent to transfer me because I could sense that she was not knowledgeable. The supervisor was so rude and nasty to me. Kept pressing buttons in my face. I was not rude or loud once. Out of frustration the supervisor hung up on me. After 90 mins I got hung up on by the "supervisor." I had Metro in the past and knew better. Please be careful with this company. I'm moving on to Straight Talk and never looking back.

I needed to replace my phone yesterday. There were only 2 CS reps there. I specifically asked my rep about getting the cheapest plan with the cheapest phone. She told me that I had to get a new number and open a new account to get the best deal. I did, indeed, save money on the Revvll 6x 5G phone. She didn't tell me that she signed me up for the most expensive plan that Metro offers for one line, which is $75 a month. I realized this after paying for the phone and going home. Once you activate, it's too late. You have to wait one month to get a cheaper plan. I feel very stupid and naive. Had I known this, I would have kept my existing line and just paid a little more for a replacement line. I feel like I was taken advantage of and duped. The next time I need a new phone, I will change companies altogether.

I used them for over 12 years. I ended my relationship due to bad service and they were to refund me within 30 days then said they will not after 60 days. No one says the same thing or uses the same processes. Depends on which country answers your call. Pay more for better service elsewhere.

I dialed my phone and was told I was substandard. I have been with this company for over 10 years for this service, I am cancel. Bad bad company. They are really good at getting more money. NEVER AGAIN.

A few weeks ago, I went into a MetroPCS store at Ormond Beach Florida. I wanted a device change to a new phone, and so spoke to the rep at the store. He said doing the change online yourself was free, but that he could do it now given that I call in later and ask to waive the fee and claim I didn't know about it. Now at this point I should have just thought about a little more and gone with the easier option of doing it from home but I felt like if this guy was telling me to do something, he would know best, so I just let him do it. During the process he was unable to apply my current plan which was a cheaper unlimited plan, so he told me that I would need to also correct that on the same phone call.

Their customer service is an absolute joke. They just go ahead and lie to you about anything just to get you off the phone. I've been trying to apply my ACP. They haven't done it. It's been it's been a month now making multiple calls about it and they still haven't applied the application so instead I had to pull the money out of my own pocket even though I'm eligible for the the program. I mean I've spent multiple hours on the phone with these morons. What a joke. These guys got to go. They just committing fraud fraud and more fraud.

If I could leave a 0 review I would. The agents on the 611 are nasty and offer no help. When you ask to speak to manager (Jazel) she hangs up on you like your business does not even matter. I have been with Metro for years and have 4 lines with them. The phone I have recently purchased a few months ago comes with 20 GB of mobile hotspot and since I have had this line I have never been able to use the hotspot because it does not work, I have made several attempts to troubleshoot this device and nothing has changed. I will be switching my services on all 4 devices to a different service provider that care more about their paying customers. I am a very disappointed customer.

The bloatware is getting ridiculous...they blast you with their Metrozone news every time you open phone...this use up your data...Just look up on YouTube to disable. Otherwise the phone work well for a great price...unless you're using massive amounts of data...this phone should satisfy your need for a low price ...they also did sign me up for a 5.00 Mexico calling plan I did not sign up for...I just thought it was 5.00 tax...after a year or so I found out what it was...I called for a refund. They left me on hold for 20-30mins then just dropped the call...

Existing customers needing a upgrade are asked to get a new number or they are charging regular price for a better phone. I have a iPhone 7. Would like to upgrade to a 11. I can get this for free if I change my number but to keep my number they want 660.00. This is crazy and try going to different locations. They offer anywhere from 350-660 to keep your number. This just seems like a scam to me. I have to switch carriers to get a up grade on my phone for a decent price and keep my number. Idk if all companies do this but I have had this number for 15 years and this is crazy that I have to change companies now or pay a outrageous price for not the newest phone but just a upgraded one.

I spent $600 on a phone upgrade 5 days ago. They had issues activating my new phone, but support stated that it would be activated in a couple of hours. 5 days later and 7 phone calls later, I still have no service on my new phone. Spent 3 hours in the originating store on Monday and still no resolution to the issue; can't activate my new phone. This is not my problem. What is my problem is the $600 that I spent on a phone that is useless as it's still not activated and customer service has no desire to help me. No one has an answer for me and it's essentially sorry, not my problem and I can't help you. AND, a no refund policy. Essentially, too bad for you, but thank you for giving us $600 for nothing!

I started using Metro because they are members of the ACP program, you can't choose a plan when connecting, only the most expensive one is available for $ 65. Later I decided to change to a cheaper one, but this cannot be done in my personal account, and the support said that if they change the plan, I will need to send an application for participation in the ACP program again. And this is again a waste of time and money. That's all their advantages crossed out with their greed, I will have to change the provider again, at least others have more Internet for this money.

Service, phones are NOT the problem. My complaint is their customer service representatives. These are people with a language barrier that makes it nearly impossible to get your issue resolve. It takes multiple calls to maybe getting your issue resolve. It's super draining. Nearly making you not want to continue being a customer. They are untrained and will just tell you anything to just get you off the phone, laying about literally everything, making you think they really going to help, which they don't therefore it creates multiple calls. The most frustrating customer service experience ever. It's like they don't care to invest in good training, educated representatives and actually solving your issue. It's just terrible terrible terrible customer service.

I have been a loyal customer of Metro since it began. I still even have free Amazon Prime (an offer they gave to join). They have gotten terrible. I've tried and tried to get help and they won't respond. When they messed up my phone, I tried to get them to fix it and they said they didn't touch my phone. The girl that did was standing at the counter! I told them yes she did, check the cameras. They refused. Now my phone gets hot and they deleted everything. All my photos, files, and drives. My Google one drive was wiped Clean and unrecoverable. I went to the shop owner for help and she told me that she couldn't do anything but warranty out my phone. I would have to give it to them so they can mail it out and then I could come pick up the new one in a few weeks when it comes in. Then I attempted to reach customer service and all they would do is take down my notes and someone would call back but nobody would ever call back.

Billing dispute: For over 1 hour I explained to the representative that I never asked for an upgrade on my cell phone, what I did ask for was a payment extension. Why would I upgrade if I couldn't afford my bill at the time? I was given to a supervisor who was rude, spoke over me and stated several times that she could only go by what was noted on my account. So I am being charged for something I did not do! Why would I upgrade to downgrade less than a month later?! Make it make sense! So yeah, they made $30 extra dollars off of me. How many other people have you done this to? That's bad business and your employees need some serious customer service training, especially your supervisors. Being one myself, shame on them!

The people are incompetent. Don't know how to do their job. I've been fighting this company for 3 months. For them to apply my ACP benefits. They won't reverse my money. That I paid out which rightfully I shouldn't have paid. This company is starting to look like a joke to me. Wished I never left Cricket. Credit me my $60 back to me and apply my acp to my account come on Metro Pcs do the right thing for once.

I have been a customer since 2010, in mid 2021, I was not with them due to moving out of the country. Came back 18 months later, absolutely terrible, I have been back for 6 to 7 months now and I have called in several times each month regarding how my calls get dropped or I never receive them, I never have service (2 bars max), my text messaging doesn't work most of the time so I have to use Facebook Messenger and my internet is ** and slow, my mobile works when it wants to. I have called these people dozens of times and they say they fixed it but they didn't. They gave me one courtesy credit. I have to wait hours to talk to a supervisor, In fact am waiting right now and am on an 1 hour and 45 minutes. Metro is the worst and I'm switching. Everything sucks about this company.

I purchased a phone 3 months ago from Metro in Regency. It froze up on me. I took it back, spoke to Lexi suppose to be the assist supervisor. I was told it takes replacement 3-5, it was over 15 days before I heard something. I asked Lexi what about my screen protector that I purchased for original phone? She said she had me. Which to me means I'll give you another one. Gets to the office. Lexi tells me about charges that I may have to pay after the fact not when I brought the phone in. What is that. Because Metro sold a defective devices. But I suppose to pay the hidden fees. I thought was really unacceptable. How can you all do your customers this way!

I have had Metro service for 3 years with my wife, I have my own personal phones the whole time. I broke my personal phone. Went into a local metro store here in Daytona Beach. I was advised to buy a revvl 6 mobile phone and said if there was any problems. I could return it in 14 days. The phone keeps shutting off during my service calls at work. And I had to pull over to get information from my boss so I tried to return the phone on day nine with receipt and box. Same person to set. I could get a refund within fourteen days Denad mia respond. After I purchased a new phone for my job set. That was an upgrade. Because I kept the same number even though the prior phone was my personal phone so I contacted yesterday.

Had issues with a phone overheating so they replaced the phone quick. The customer service is out of this world. They are friendly and down to earth and try everything to take care of their customers in their power to do.

They are a joke. They don’t care. When they're wrong it’s a oh well mentality!!!! They don’t care. I put acp on my account by going to store and the lady in 103rd n branding acted like she applied it and didn’t. So I have paid 60.00 more than I should have for two months. Called cs. They don’t care. It’s not their problem. Poor service. I’ll pay the extra 20 and get great customer service. Terrible!!!!

I have this plan for teen. My mistake, I thought when I gave my credit card, payments would be automatic. My teen has a govt phone so I filled out the forms and noticed that my plan was notified. He came home from school and was unable to make/receive calls. Had to communicate via social media. Here w/o notice, the phone was suspended. What is frustrating is that in order to talk to someone, a payment has to be made. The plan is supposed to be free yet I have to pay $42 before I can speak to someone. Disgusting.

These people are so stupid they shut your cell phone off on the 30th before the 1st. MetroPCS is horrible cell phone provider. Not worth the monthly fee. Your phone goes off and you have to find a PC computer and use two different credit cards to get your phone working, you can't even use 611 through the phone to pay your bill. Really inept support and programming and the jerk that thought of this is an **. You going to shut my phone off when I've already paid for 31 days of service on the 30th, completely horrible customer service planning implementation programming and procedures. Jerks that don't know what they're doing. Congratulations I'm no longer a customer.

I spent over 1hr trying to get a transfer code sent to me. 1 Delay tactic after another. Told me since phone was off, couldn't send transfer code by text. All other texts sent were fine though. This one wouldn't be secure, even though they had already sent security codes via text. Liars and overpriced service, and then they make it ridiculously difficult to leave them. My advice? Don't start with them in the first place!

Great service! And also great deals! No complications with anything. The employee was very nice and helpful. He helped out with any questions we had to offer up. He also provide us with any information we needed!

This company does not care about its customers and are perfectly fine giving out bare minimum effort and service. Their phone service is inconsistent and In all honesty no better than smaller brands like Cricket and Boost. They charge you fees for paying online (enrolled in autopay or not) and if I try to pay in person they also charge me a fee but there are times they don’t. Inconsistent is the word I’m thinking of. DO BETTER. Don’t go to Metro. Save your money!!

I get paid 1x a month on the 3rd. I went in on the 3rd to take my phone off another account, same co. I explained that I'm opening my account on the third so my due date will be the third when I get paid. They said the due date would be on the 2nd and I said I have 0$ before the 3rd, which was why I came in on the 3rd. "Can I change the due date to the 3rd." The rep tells me I have to wait 14 days to change the due date. I said that would be fine. So I make the account.

My phone broke and I have insurance on it. I went to the Metro PCS Store they charged me $15 to get the insurance companies phone number and would not allow me to use their phone to call the insurance company to file a claim. I used my dad's phone and filed a claim with the insurance company and paid the $60 for a replacement phone. The insurance company shipped it to the wrong address and would not fix the problem and a customer service agent at Metro PCS tried to convince me to buy $400 phone.

MetroPcs has a lot of disorganization and does not have a good service to solve the problems. Most of the time it does not have agents available to attend moderately complex cases, the automated phone always wants to charge, no matter if your plan is already paid. Here is my case: On 08/17/2023 I paid for the two phones associated with my account, each separately. On 08/21/2023 there was no service. I contacted (miraculously the service to discuss the problem) and they had no logical explanation to the problem. Management took approximately 3 hours. Finally, given the incompetence of the company to solve the case, I ended the call. The service was restored on 08/22/2023 and still when calling 611 they report that the plan has not been paid and therefore an agent cannot assist me.

The Metro pcs store on 3560 Nostrand ave is trying to rip people off. They tried to charge me 45 dollars to do a device swap. They claim these are metro prices so I called metro on the phone and they stated that it cost 15 dollars plus tax to do a device change. THIS IS UNACCEPTABLE!

I purchased a Samsung Galaxy a14 8 days ago. After putting on my charger for the night, I woke an my phone was unusable, like the screen circuited out, could not get into. So I took my phone the store I bought it and they refused to help me and told me that was not their problem. I paid almost $300 to use a phone for 8 days. And then girl starting laughing when her boss, over the phone, told her "I don't want to deal with this **, get them outta there. Don't do a phone switch." He didn't realize he was in speaker phone. To which the girl laughed. I asked why is she laughing. She said "'cause you look dumb right now being all upset and stuff". I calmly left, 'cause I was beyond mad.

I don't know how to change the bad review I made earlier about Metro not being able to activate my phone. Since then they corrected all the issues and even provided a new phone work a new line for 30 more pretty month with a lower overall monthly cost. I am really happy I stayed with them over 10 years now.