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Reviewed Nov. 27, 2023
I've been with them for probably 5-6 yrs now and in different parts of Minnesota and I can say this out of any service provider, Cricket At&t or branch of Metro PCs for that matter the Mankato shop has the best staff. These guys are awesome! Always good vibes in there. They never try to like sell me stuff that I don't need. They never make me feel stupid about asking questions and they are always fast and polite so I will be with Metro PCs forever because of the people that they have working for them.
Reviewed Nov. 9, 2023
I give Aya a thumbs up. She has good customer service. Even if you didn’t want to buy from them you will be so convinced. She knows her job, she is a great manager. Thanks Aya. Metro University you got a great person there.
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Reviewed Sept. 8, 2023
Had issues with a phone overheating so they replaced the phone quick. The customer service is out of this world. They are friendly and down to earth and try everything to take care of their customers in their power to do.
Reviewed Feb. 1, 2023
My wife has been a customer of MetroPCS for almost 10 years. She loves this phone service with a passion. She is a hard-working mother of 5, currently attending a University, while juggling a full time job as a teacher for a charter school. Recently, on January 29, 2023 around 11 a.m. or so we had encountered an inconvenience. My wife had broken her iPhone and decided to buy a new one. The process was that she had to switch the account from her broken phone to her new phone. Since her phone was broken she wasn't able to view the screen.
This resulted in my wife not being able to see her screen and produce the security code that was being sent to the broken phone. She was able to verify her account with other information, including her 8-digit security passcode. She was then ask a series of questions with one of them being "What month did you start your MetroPCS?". We fell out in laughter. As stated before and to reiterate, my wife has been a customer before cell phones were even a thing. So of course she couldn't provide the answer to that question and we requested a supervisor.
The supervisor who pick up our case, her name is Laura. (Please refer to the phone call on the date listed above for actual name and spelling). Laura was EXCEPTIONAL. She believed and understood the issue at hand immediately and showed willingness to compromise with a long term costumer that resulted in 100% satisfactory. Her position precedes her and as the power of a long standing customer I recommend that she is promoted or granted some type of financial incentive for the way she went above and beyond. I've read the mission statement for MetroPCS.
It states, "Our mission is to offer consumers an exceptional experience within the wireless industry. By raising expectations and meeting them with excellent customer service, quality products and affordable flat rate plans, we act as a leader in the wireless communications industry." Laura displayed excellent customer service to a tee and I'm proud to say that me, my wife, as well as majority of the members of my family are MetroPCS customers not only because of the service but because of wonderful human beings like Laura. Thank you!Customer of almost 10 years!
The ** Family.
Reviewed Jan. 9, 2023
IDK what everyone is saying but I've been a customer for ten years and not one have I had an issue. Even in the mountains I had perfect service. Unfortunately I left because most of their clientele are poorer folks and can't afford the expensive phones. Metro started doing payment plans on high end phones right. So I tried getting 3 phones. They had none and said they haven't gotten any s22 or s21 in a very long time. They were also out of most iPhone. Mind you I live in South Carolina. I called over 100 stores in Virginia, Florida, Georgia, Tennessee, Kentucky, Alabama. Not one store had any high end phones. I was told they had no idea when or if they would get any in. So I decided to leave due to not being able to get the phones I want.
Although the 5g style is an awesome phone I wanted the best. I can't be with a company that can't keep their stock up and when you offer no credit check phone plans to the poor they fly off the shelves because they can't afford them otherwise. No I'm not being ignorant. I use to be very very poor. It's just a fact. I went to Google fi and got 2 galaxy s22 ultra and 1 2022 5g stylus for 108$ and the Galaxy were 700 off a piece and 200 off for the moto so I decided to leave. Too bad metro is a great service. I never had any issues at all. Very reliable service.
Reviewed Dec. 6, 2023
Went to make a payment at Metro PCS store. Was informed they couldn't take credit cards, I said fine, I got cash. Then turns out he has no change. So I go to another store which refused to take my payment, saying I can't pay til my due date on the 11th. Really that's incredibly stupid. Never did make that payment. Tried customer service at 611. Boy they wasted my time and said they couldn't do o anything. Please consider another company. This one has major problems.
Reviewed Dec. 4, 2023
Stole my ACP benefit and would not return it. Refused to let me speak to supervisor and couldn't answer basic inquiry into my account. Tried repeatedly to resolve my issue every day for 24 days before quitting on them, though they're still cashing in on my APC benefit which I cannot use for myself and cannot recover. They are hackers and thieves at Metro. My advice is not to use them at all.
Reviewed Nov. 22, 2023
Service doesn't work at all, contacted support, was told I was put on a promo to cut my price in half and would have all the same access.. LIE. CHARGES FOR CALL HISTORY LOG LIE & SECURITY IS ALWAYS COMPROMISED.
Reviewed Nov. 20, 2023
I had 1 of the free government sim cards in my iPhone for almost 2 years and I never had a problem with it till a few months ago. For some reason out of the blue it was almost impossible to get online. So back to paying a phone bill. Metro PCS seemed as good as any to me. I go in there and tell my number 1 thing is I need good Internet and I have no problem paying for good Internet. So they went on telling me how good they are. They sold me. They get a 10 for being good at what they do. So I went ahead and spent a little money and bought a Google Pixel with their best plan. I walked out the store ready to take on the world with my new phone and plan.
Now look here. If after reading this you still go buy a phone from them you must be rich and like to donate money because that's exactly what you're doing. I can only get online maybe 15% of the time and you could write a short story as long as it takes. It's way worse than my free phone ever was. There should be some kind of law about selling people a service like that. They prey on people who don't know better and once you hand them the cash there is no turning back. They are not giving you it back. What they are going to do is make it seem like they are working hard to get you good service. CRAP. They are going to tell you to turn your airplane mode off and on 50 times and and reset your network settings and it's going to work great long enough to get you out the store. As soon as you get down the road it's resume normal operations. They got me. They won.
One other thing I forgot to say. So he was acting like he was doing his best to get the price of the phone down. He said, "It's your lucky day. I got the price down to 140 for you." Long story short. I pay the money, get my receipt and go on my way. About a week later I look at my receipt and it was for 110. The dude also lined his pocket with 30 of my dollars. The lesson I learned and already knew is that you get what you pay for or what they make you think you're paying for. I cut my losses, got rid of their junk, bought an iPhone 14 from Verizon and everything works flawlessly like it should. Also keep in mind. I live right in the city 3 blocks from metro pcs. If you still go there. You're getting everything you deserve and that's nothing for 55 a month.
Reviewed Nov. 20, 2023
I always thought this was a great way to get a decent device and service when you don't have good credit or any credit. Until now. For a month I haven't been able to access my voice mail- it just says your account is not recognized, contact customer service. And I am current on my payment and no reason I shouldn't be able to access it. Due to this I missed doctor call messages and medical transportation messages that were to confirm rides to TERMINALLY ILL appts I had rendering me seriously ill now.
After several calls in all I was told was they're aware of the issue since many other customers have also called about it. I also am having trouble with my "unlimited data" having VERY slow loading of any apps or the web. They have not offered me anything to compensate for this and nothing has changed. I also missed a call.. and message and now have been unable to connect w an organization the was going to help me have a Thanksgiving meal being low income and disabled AND ALONE so the meal being the one and only thing that sets any holiday apart from being just another day. I'm having a Bologna sandwich for Thanksgiving. Thanks Metro PCS. Over a month of this issue and it's STILL an issue. And I PAID for the month as w this service you do pay AHEAD monthly. I still can't access voicemail. Still very bad connection. Still paid. NO compensation. No offers. Nothing. That's METRO PCS as of November 2023.
Metro PCS Company Information
- Company Name:
- Metro PCS
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