Metro PCS Reviews

I would like to share my experience at the Metro PC Store in West Palm Beach FL on 45th and Military. I had just lost my phone 3 days ago and I was so scared of the hands it might fall into. Being a little tight on funds I wasn't sure if I could purchase another. But the salesman Sabbir was so welcoming and respectful of my situation, he spoke with Tanvir, his manager and they helped achieve what I could afford without hesitation or biased. I really appreciated Sabbir and his warm and patient attention!! He also helped with shutting my stolen phone off. Which was the most settling feeling I've had in 3 days!! I give 10 STARS to this location and the people who represent!!!

Just coming out here to congratulate Metro Pcs for having a very good employee working for them. His name is “Kevin **”.. he totally helped me out yesterday as I had already decided to change companies being a loyal customer for years, since my last visit another sales rep had totally mess up on my plans and I was mad for the service on my new line. This gentleman was so grateful and we need more sales rep like him for taking his time in explaining and helping me with my service in general♥️… still sticking with Metro Pcs for more years! Thanks again Kevin.

The mobile purchasing experience can be very confusing. Not in my experience at MetroPCS. Last Thursday I went to MetroPCS located at 6315 N May Ave in Oklahoma City. My representative was **. I was just looking into possible service because I was unhappy with my current phone and service. I ended up getting new phone and service! He was so helpful and showed me how to get the best service and phone for my current needs. He in detail explained what to expect with payments made the day of purchase and how billing will go in the future. I am so happy with my phone and the service is TOP NOTCH! Highly recommend this service, and especially this representative and store, they are amazing!!!

I had tried to have my phone replaced thru Assurant the insurance that deals with Metro and after 3 weeks of going back and forth I still couldn't get my phone sent to me. I had called Metro on 4 different occasions for the same thing and it still wasn't solving my problem. I had talked to Assurant several times and was having issues sending in my ID to verify who I was. 3 plus weeks without a phone. Went into Metro near my house and Ramiro got on it, found out the problem between Metro and Assurant that they seemed not to be able to solve and solved it for me. I will forever be grateful for this young man who took the time to help me. Now my phone is on the way and I can communicate with my mom who happens to be going thru chemo and that was the MAIN REASON I NEEDED MY PHONE....THANKS RAMIRO FOR YOUR FRIENDLY SERVICE AND PATIENCE TO FIGURE OUT MY PROBLEM.

I've been with them for probably 5-6 yrs now and in different parts of Minnesota and I can say this out of any service provider, Cricket At&t or branch of Metro PCs for that matter the Mankato shop has the best staff. These guys are awesome! Always good vibes in there. They never try to like sell me stuff that I don't need. They never make me feel stupid about asking questions and they are always fast and polite so I will be with Metro PCs forever because of the people that they have working for them.

DO NOT BUY OR USE METRO BY T-MOBILE. Metro by T-Mobile (how??) place UNREMOVABLE notifications on phone (unlocked, not T-Mobile phone! ) and it's not possible to delete notification by usual means. (I refer to phone pop-up notifications, not SMS). Spent 5 hours searching internet how to delete notification to no avail. When calling them they did NOT solve the issue. Was forced to follow their notification and set up voicemail which I don't want to use.

Wouldn’t do 1 if Google would allow me. Maureen the supervisor #ID ** was useless. Had me on hold for an hour. I live in US and paid 20$ to use Global Voice to make calls in Jamaica to US in August. When I spoke with the representative they informed me I could make calls to US. However, when I went to Jamaica I had NO SERVICE. Not 1 day. I called. They told me they would refund me. Still no refund. I noticed I was charged for Global Voice when I paid my bill for September. They told me I was suppose to call before I made the payment because it’s prepaid so I pay in advance. However, if I’m prepaid why would they automatically charge me again for a 20$ if it’s not a contract???? Such a Scam. So DISAPPOINTING AND DISSATISFIED. After almost 7 yrs with Metro this is how they do their customers.

We paid 700 dollars to purchase an iPhone from Metro. My daughter now wants to go on her own plan and Metro is refusing to unlock her phone for another 87 days. Can't see how they claim no contracts until you want to change carriers. Beware when purchasing phones outright by them.

Worst services ever. Their internet is crappy. I’ve had to get internet elsewhere cause the day I paid my bill my internet box stop working. I canceled the internet and they told me they would credit my acct and 2 months later and now call 17 just to wait on hold forever, get someone who barely speaks English, get transferred around, nothing gets done. I waste a lot time trying to beg for my money back. It’s as simple as typing in 55 dollar credit for internet device I paid for that day just to be promised a refund later that night cause my internet box was not working and they wanted me to spend 250 on another box.

I have been with Metro since 2016. Phone died. Had to get a new one. Cost me $167 and the phone is the worst. Turns off while you are using it. Limited features, freezes up a lot. Have gone to store monthly to have them unfreeze my phone. Wanted to replace the phone but they said I was eligible to upgrade and the other phone would cost me $150. I wasn't going to spend more money with them. Called and was told they can't help me.