Metro PCS Reviews

The company change my plan with no authorization but I did call to customer service and Karen fix my problem on minutes....I have to said that she offers me a better plan, good service and less money..

My wife has been a customer of MetroPCS for almost 10 years. She loves this phone service with a passion. She is a hard-working mother of 5, currently attending a University, while juggling a full time job as a teacher for a charter school. Recently, on January 29, 2023 around 11 a.m. or so we had encountered an inconvenience. My wife had broken her iPhone and decided to buy a new one. The process was that she had to switch the account from her broken phone to her new phone. Since her phone was broken she wasn't able to view the screen.

IDK what everyone is saying but I've been a customer for ten years and not one have I had an issue. Even in the mountains I had perfect service. Unfortunately I left because most of their clientele are poorer folks and can't afford the expensive phones. Metro started doing payment plans on high end phones right. So I tried getting 3 phones. They had none and said they haven't gotten any s22 or s21 in a very long time. They were also out of most iPhone. Mind you I live in South Carolina. I called over 100 stores in Virginia, Florida, Georgia, Tennessee, Kentucky, Alabama. Not one store had any high end phones. I was told they had no idea when or if they would get any in. So I decided to leave due to not being able to get the phones I want.

I recently switched from Verizon to Metro by T-Mobile and it's been a wonderful experience! My phone bill is affordable, I experience fast and reliable service 5G & 5GUC thanks to T-Mobile's Nationwide 5G. I ported my number over and got the phone, case, charger brick, SD card, headphones, and screen protector for $223.00 which was an excellent deal. I've had service everywhere I went in my state, and I love the perks & how professional and great customer care is. I could not ask for a better phone company to be with.

I went with this company for a few years. I bought a new in October of 2022 and it wasn’t working right, the technician in the store said the phone is definitely broken, but she did nothing to help me, she wouldn’t replace the phone even though I bought it from her. Then the company wouldn’t replace it for me either. I had insurance and they still wouldn’t honor the insurance because they said I waited too long to file a claim, I am now with another company but I am still paying $20 a month for a phone that is sitting in a desk drawer.

After 2 years of use, my cell phone cracked and I ordered a new one. They sent one in the mail via FedEx, and didn't send me a delivery confirmation. Via tracking, I saw the package was delivered to a house that clearly wasn't mine, and any attempt to follow-up was met with lies. I filed a police report. FedEx closed the case after a week, but Metro's is still open, and they require a month to investigate. Due to the long wait, I had to buy a new phone out of my own money, and the insurance I paid for was useless.

I've been a Metro PCS' customer for 10 years my households bills for unlimited internet monthly reach around 200$ plus s month. 3 phones 2 tablets within the last few months or maybe when they switch to Metro by TMobile in my area I couldn't send or receive messages. Was loading pages for up to an hour and a half simple Google searches. So I go buy a new phone a 5g 250$ phone. Only made the problem worse have called 20 times in the last 2 months. They tell me it's because I'm not unlimited on that particular device which I am I pay the bill put me on hold. The woman say, "That's ok honey now your unlimited".

I called customer service to get the transfer PIN number. I use the same PIN code number and I live at the same address and had no problem until now when I wanted to cancel our service. She said the verification I gave her doesn’t match. I’ve been using the same PIN number and zip code for over 13 years. So, I asked to speak to a supervisor and she refused. I was on hold for over an hour. My wife decided to call Metro on her phone to ask for a Transfer Pin Number so we could switch to another mobile network. She gave them all the verification and it matched. My wife was able to get it done. I was still on hold with the same Metro representative. The representative hung up on me when I told her I’m not hanging up the phone until I speak to a supervisor. She was rude and still refused to connect me to her supervisor. I’m so glad we are no longer Metro PCS customers.

Bought their phone in the internet in one day. After keeping it and trying to work out the internet I decided to take it back., They gave me another internet box. This one didn't work either so I went back and told him, "We're sorry. We can't get it to work. We've tried every room with the box." I kept my phone no problem with that. This is the second box we returned. We ask for the refund right away because we didn't have internet. After 2 hours standing in line waiting for him to return the money he said. "I'm sorry. We can't finish it today but come back tomorrow." So we went back me and my boyfriend the next day again. He said, "I'm sorry. I know I owe you the money because I charged you twice but I don't know how to do it so come back tomorrow again."

MetroPCS is the worst service. I went to Mexico and I call before to have internet there and no one can fix my problem, not even a supervisor but they charged me 53$ and my phone didn’t work until I came to the USA again. It’s so frustrating and I will be switching from MetroPCS, closing my account.