Metro by T-Mobile Reviews

I had an issue and called 611. My call was answered pretty quickly and the lady stated she would access my account and help me. After I gave her a code she sent to my phone, she said she would put me on hold and be right with me. 30 minutes later, my call ended up going to a survey line. I didn't leave a very high rating and another lady came on the line and apologized that I hadn't been happy with the assistance I had received. She asked what caused me to rate the service so low. After explaining, she apologized again and immediately jumped into my account to assist me.

I would like to start, off with. It was such an honor and a blessing that I was connected. With a wonderful & kind and thoughtful person. I had the opportunity to chat with on Metro customer service line. Her name is Ms. **, this customer service, young lady, had tears streaming down my face. A stranger with a kind heart, and words of encouragement as we chat! About a $5 dollar error that I clicked on without an understanding. We need more customer service people like this amazing young lady. Ms. ** thank you for helping make my day brighter with your encouraging and thoughtful spirit. Greater is near for you! Keep the faith, and continue treating people the way you would like to be treated. And watch doors open for you quickly! Amen and Amen!

I didn't forget your review **. I just wanted to make sure I did really good review on you.: I had an incredible experience at Metro PCS at 3701 San Mateo in Albuquerque, New Mexico thanks to an employee named **. "Professionally exceptional with a personal touch." From the moment I walked in, her professionalism and dedication were immediately apparent. Why ** Stands Out: Incredibly Friendly: ** greeted me with a warm, welcoming attitude. Extremely Patient: She took the time to carefully listen to my needs. Hands-On Assistance: She didn't just talk - she actively helped me through my service transfer. Thorough Explanation: Yolanda walked me through every single step of the process.

The clerk at the store was fantastic. She had brought it to my attention that I was eligible for a very good motorola phone at a discounted price, I had passed on it last couple visits but, the lady is so good and knowledgeable that she gave me no choice, this time, because I entered the store hoping she was there and she was so I had to pull the trigger and buy it! The perfect choice! Not only did I get a great phone but the worker on dayton,in aurora, literally showered me with all kinds of extra goodies that celebrated black friday! Head phones a few pair that are excellent sounding, screen cover, rear case, power bank, and more! She was so good to me, I even decided to buy the home internet deal as well! I was so happy when I left that I'm still buzzing from this deal! and I'm a sorta picky person! Excellent customer service!!!! Top notch in my book!

I had a lot of problems with Metro Pcs in stores. I went to several stores in Roanoke, VA. They put insurance on my tablet and my phone I bought from them. I went to two stores in Roanoke on Orange Ave because my phone was stolen. They charged me for insurance and didn't tell me I had insurance and I had to file a claim so I ended up paying an additional 103.00 for a new phone. I had to waste gas going to different stores and I had to call customer service several times to get the issue taken care of. Today I called customer service again and they finally fixed the issue. They were very friendly and helpful. I would just be careful at what store you decide to buy your device. I definitely wouldn't suggest going to any metro pcs on Orange Ave in Roanoke. I'm very grateful to the customer service for fixing this issue.

I live in San Antonio, TX and went to the store located at 6531 FM 78 Ste 107 on May 10, 2025. This guy was on his phone while selling me a new phone with Amazon prime included. Hence this is why I have been having issues every since. It looks like the person who previously had the phone number was not released in order for me to utilize it. My banks would not except this phone number nor any other businesses that used my phone number to verify anything, I updated the phone number for all business purposes and did not work. So needless to say I loss a lot of connections. anyway back to this guy being on his phone, I looked at him with disgust and said hello? "Do you not see me as a customer?" He said "I apologize, my girlfriend broke up with me"???

I have been a loyal Metro customer but they are starting to hire scam artists trying to scam people out of money they already paid. I just witnessed a sales representative try to double charge a ** man that he already paid. The sales person was trying to pocket the money which is disgusting! I'm thinking of switching companies

The phones work great but don't get the Internet. My first modem never worked very good and they finally replaced it then the new modem worked for about a month and all of a sudden it came up and said no sim card. After 4 days dealing with tech support they said I needed a new modem and that I must have broken it so I would have to pay for the new modem. I cancelled. Wish I could give 0 Stars.

I am extremely dissatisfied with MetroPCS. I’ve been a customer for nearly 10 years, all phones were paid off, and I had two accounts. I tried to unlock a flip phone for an elderly family member, which was fully paid off and not locked, but MetroPCS failed to unlock it despite a week of daily calls. They repeatedly promised 24–72 hour turnarounds, which never happened. Their customer service is terrible, confusing, and completely unreliable. I will never recommend this company.

Have 5 lines & needed a new device, called & was giving a new #, charged $30 for a free with a new line, $25 active, suspended my acct. for $25, bill due on 11/5, it's 11/2. They treat their existence customers Horrible, MetroPCS performs fraudulent & illegal actions to service.