Metro by T-Mobile Reviews

Sunaina was extremely helpful to me. Was so lost when I came in the store. She helped me with a smile on her face the whole time. She was patient with me, I am so glad I went in to the store today.

I've had my phone for 13 years. I went into Metro today due to they're my cell phone provider so I went in and I'm on a fixed income. Met with a worker named Mike K. All I have to say is thank you so much Mike K. You are more Appreciated more than you ever know. I can't tell how happy I was when I walked in and out due to Mike! He helped every day. He could answered all questions I had asked. Overall just a happy customer. Thank you Mike K. You're the best. I would recommend everyone and anyone to Metro like I've always did! Thanks again mike K.

On Thursday 04/30/26 about 10 am I called Metro PCS *611 from Lodi NJ and get Louise who patiently guide me through the process of activating my SIM on a different phone. Her mannerism and appreciating me as a customer for 11 years was remarkable. I felt like a real human after the fact. Thanks LOUISE, you’re the BEST! 10/10…

Demetrius and Johnathan at the Tarrant location were a Big help, They have Excellent customer skills, They got me in and out in a Hurry and If you are thinking about switching your Phone service. I Highly recommend you to this location, You will not be Disappointed!!!!

I writing this review regarding your top-rated staff Travis, he described as patient, truthful and able to fix issues. After my purchase of my new phone I was locked out after forgetting new password before completing my phone setup. I returned to the Holiday Fl, location where Travis fixed account issues and set up my phone properly, deep knowledge of promotions and technology. ****** Service.

My phone bill is due on the 4th of every month. I purposely ask for an extension after my service is turned off for not paying. The service is restored within minutes and I pay three days later. A few months ago their system lied about giving me an extension then denied one minutes later stating I already had one. Their automated system is getting smarter about denying extensions and giving you less options other than paying.

I had been with this company for over 10 years. I had insurance on my phone. My phone got broken because my phone is broken and I cannot read my screen. I cannot access my email because of this. I ordered a new phone, got a new phone and can't turn it on without going to a store to turn it back on because they can't bypass the fact that they need to give me a one-time code and can't send it to my other email. This is the worst service I've ever had in my life and I will be leaving T-Mobile and never coming back or Metro whatever you want to call this

Horrible Horrible customer service, inconsistencies are what they specialize in. No one takes account notes, the left doesn't communicate with the right. I paid for a internet, on a new line, they sent me a refurbished box that did not work!! Still going rounds with them 3 weeks later, on sending a new box back! Worst place ever!!

My experience with Metro by T-Mobile has been unacceptable and very poor. I've had my phone number for over a decade and they chose not to help in getting my number changed to my new provider. The attitudes are horrible at the store on Lyons and Shotwell in Houston, Texas. I would not recommend anyone to go to that store. I am current with my bill and don't understand why they have made it impossible. This is the first time I made a review but felt it necessary to do so.

I hate Metro PCS. I have been with Metro for over 20 plus years. 611 is a joke. I can never speak to a live advisor about issues and billing stuff with a live advisor. I keep having to change my pin number multiple times because for whatever reason it won't save. I'm tired of the hassles. The over pricing of everything. And I hate how when getting a new phone it no longer comes with an adapter. Everything is too expensive and confusing. I'm seriously thinking about going to another cell phone company. This is ridiculous. My issues hardly get solved.