Metro by T-Mobile Reviews

I love Metro by T-Mobile, the one on Market and Kerr in Wilmington North Carolina. It's truly the best. The staff are very friendly and helpful. They are always so nice when I go in and they're always so helpful and positive. I am so very grateful. They have great prices. I recommend you go see them as soon as possible

I pay my bill at 3462 Plaza Ave. My Clerk's name is **. She is warm and friendly. She takes her time with people with special needs. She knows everyone by their names. It is a delight to go to that store. Please don't let her ever leave. She is so kind to my special needs grandson. He thinks the world of her and so do I.

Your employee Whitney at the Okmulgee, OK Metro store was very friendly, helpful and very knowledgeable on your services and products. I had been with a previous cell service for over 20 years, and decided to switch to your service. The overall experience I received from Whitney convinced me to switch. I also purchased several other products from her. The only drawback of my visit to your store was that it was very warm. It is a shame that the employees have to work under such conditions.

Sunaina was extremely helpful to me. Was so lost when I came in the store. She helped me with a smile on her face the whole time. She was patient with me, I am so glad I went in to the store today.

I've had my phone for 13 years. I went into Metro today due to they're my cell phone provider so I went in and I'm on a fixed income. Met with a worker named Mike K. All I have to say is thank you so much Mike K. You are more Appreciated more than you ever know. I can't tell how happy I was when I walked in and out due to Mike! He helped every day. He could answered all questions I had asked. Overall just a happy customer. Thank you Mike K. You're the best. I would recommend everyone and anyone to Metro like I've always did! Thanks again mike K.

Metro as a provider is great, but if you need help in one of their stores, GOOD LUCK. I've been at the Delray store for over an hour and they had 1 service person. Completely unacceptable!!!

My phone screen has been broken for 3 days now. I work an odd schedule, so I haven't been able to go to a store that's open. I have a new phone to swap. I've attempted to swap it through my account, but after I enter my IMEI, it either tells me that the IMEI is not valid, or it goes to the next screen, where it verifies my devices matches what I have entered. When I click "Continue", it says that they're having an issue with their site and to come back later. Every time I log into my account, it asks for my 8-digit PIN, it sends a code to my phone. I can only see about an inch of the top of my phone screen, which gives me just the top of the numbers of the code. I can't tell apart the 8's and 0's, so it locked me out of my account for too many requests and attempts.

My name is Terrance **. I waz recently scammed out of my money by Metro T-mobile. Purchased the 40 plan. First they took 15 extra dollars. No transaction email. Said they don't have no account on me. Won't give me my money. Same problem. I see on these reviews we need to join together. File a lawsuit against them. Too many people having same issues. I'm going to present this case and see can we get justice for these scammers.

If I could give 0 stars I would have... I'm a customer over 15 years with 2 accounts and 9 devices... 1 of my account was the MVP account cause I had been with them soo long... I added devices told rep not to mess with my MVP plan. He told me he wouldn't and when I went to get device that was mailed activated I found out the rep changed my plan. I asked why and he acted like he knew nothing. Tried to tell me all ** look the same.. And couldn't return me to my plan. I even called customer service and they offered me $50.... The plan came with everything the $60 plan comes with for $48 with my MVP plan... They are conning us out of our MVOP plans and playing ignorant. I'm going to be canceling 8 devices because of scheming.

Jay so helpful on Fairview. I love the service. She helped me so fast.