Metro by T-Mobile Reviews

I writing this review regarding your top-rated staff Travis, he described as patient, truthful and able to fix issues. After my purchase of my new phone I was locked out after forgetting new password before completing my phone setup. I returned to the Holiday Fl, location where Travis fixed account issues and set up my phone properly, deep knowledge of promotions and technology. ****** Service.

I'm a Metro member and I have the fortunate to live next to a location in Lumberton Texas. The two ladies are spectacular and they really do a good job at their work. I'm always pleased when I go in and feel comfortable at their location when I ask questions or have concerns to take care of. The two ladies are always there to help out to give suggestions and advice on what you get and they listen very well and it's really patience no matter how long it takes to take care of me. Thank you for everything and for your help. Metro is definitely a remarkable place to get you cell phone needs in Lumberton Texas. Metro does everything that I need taken care of so thoroughly that even once in awhile I'll stop by and just say hi and what's new on the market. Great job Metro. You're definitely number one in my book!!!

First off this review is for the Metro by T-Mobile on Loveridge next to Walmart. When it comes to customer service this place has it down. There's a guy in here we'll just call him "Mo". He greets ya with a smile every time. Today I Rush down here and caught him 30 minutes before he goes home. I had a problem with my phone. It's broken. He said, "Don't sweat." You going to take it in the back and fix it for me before he goes home. Couldn't ask for customer service and that this guy's great.

My review is being written about the customer service agent. I spoke with for Metro T Mobile, her name is MONIQUE F. I called and got her and thank God I did because I've been trying to figure out what has been going on with my account since 10/18/25, came into a T-Mobile Location on E. Craig to turn on a phone for a line that I had broken the previous device.. When I came in, I was offered to get a 4th line on my account and it would not disturb my bill in any way and I would go forward paying the same thing I'd been paying for the past 3yrs. However, on 1/28/26, I was online looking through my account doing a few things and I noticed there was a 5th line that was added to the account on the same day I had agreed to take the 4th line.

Today has certainly been a day. ** is the best manager at the Metro by T-Mobile store off Pat Mell Drive in Marietta, GA across the street from the Burger-King. The willingness to help is awesome. I appreciate you. ** kept a smile on his face and did everything above and beyond for me as a customer. Best experience ever. 5/5 Please shop with **.

I just discovered how shady Metro by T-Mobile is when I decided to look at their app and discovered that they had me as financing an IPHONE 17 for 24 months. The issue I have is I paid for that phone in the store when the guy there said he can get me a lower rate if I trust him. I paid over 800 dollars for a phone I do not like and really didn’t want and to see that on the app it says I made no down payment is OUTRAGEOUS! I am switching away from Metro and T-Mobile. As far as I am concerned they are both fraudulent companies and I definitely do not recommend anyone do business with either of them unless you are looking to pay double if not triple the rate quoted. I am disgusted!!!

So I was with them for 10 years. Went to ** cause Metro has went down hill. They can't port your number cause if they port partial. They can't send the 6 digit pin to your phone cause it's only partial ported. So then you end up getting a new number and the auto pay to get out of the company they just remove your card and just keep everything hooked up. Metro sucks.

Love my Metro. Stopped by and got free items today.

I purchased a phone from Metro PCS on Wednesday, May 6, 2026. The device was shipped through UPS, but it NEVER arrived. When I first called Metro PCS, they told me their system showed that I had already received the phone. Later, after checking with UPS more carefully, they realized that I actually NEVER received it. Metro PCS then told me to contact UPS and file a claim. When I called UPS, they informed me that I could NOT file the claim because I was not the sender of the package — I was only the recipient.

I'm satisfied with the help that I got at Metro by T-Mobile. The attendant's name was Tammy. She was very insightful and very helpful.