Metro by T-Mobile Reviews

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About Metro by T-Mobile

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Metro by T-Mobile, provides prepaid wireless services. It offers a range of budget-friendly plans with unlimited data options and no annual contracts. Metro by T-Mobile operates on T-Mobile's network, offering nationwide coverage and connectivity to its users.

Pros
  • Affordable pricing for services
  • Flexible payment options
Cons
  • Frequent service interruptions
  • Issues with product quality

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Metro by T-Mobile Reviews

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    Page 1 Reviews 0 - 5
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    Customer ServiceSales & MarketingMaintenanceStaff

    Reviewed April 6, 2026

    I writing this review regarding your top-rated staff Travis, he described as patient, truthful and able to fix issues. After my purchase of my new phone I was locked out after forgetting new password before completing my phone setup. I returned to the Holiday Fl, location where Travis fixed account issues and set up my phone properly, deep knowledge of promotions and technology. ****** Service.

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    Customer ServiceStaff

    Reviewed March 21, 2026

    I'm a Metro member and I have the fortunate to live next to a location in Lumberton Texas. The two ladies are spectacular and they really do a good job at their work. I'm always pleased when I go in and feel comfortable at their location when I ask questions or have concerns to take care of. The two ladies are always there to help out to give suggestions and advice on what you get and they listen very well and it's really patience no matter how long it takes to take care of me. Thank you for everything and for your help. Metro is definitely a remarkable place to get you cell phone needs in Lumberton Texas. Metro does everything that I need taken care of so thoroughly that even once in awhile I'll stop by and just say hi and what's new on the market. Great job Metro. You're definitely number one in my book!!!

    Paul

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      Customer ServiceCoverageMaintenance

      Reviewed March 8, 2026

      First off this review is for the Metro by T-Mobile on Loveridge next to Walmart. When it comes to customer service this place has it down. There's a guy in here we'll just call him "Mo". He greets ya with a smile every time. Today I Rush down here and caught him 30 minutes before he goes home. I had a problem with my phone. It's broken. He said, "Don't sweat." You going to take it in the back and fix it for me before he goes home. Couldn't ask for customer service and that this guy's great.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingTimelinessHonesty & Transparency

      Reviewed March 1, 2026

      My review is being written about the customer service agent. I spoke with for Metro T Mobile, her name is MONIQUE F. I called and got her and thank God I did because I've been trying to figure out what has been going on with my account since 10/18/25, came into a T-Mobile Location on E. Craig to turn on a phone for a line that I had broken the previous device.. When I came in, I was offered to get a 4th line on my account and it would not disturb my bill in any way and I would go forward paying the same thing I'd been paying for the past 3yrs. However, on 1/28/26, I was online looking through my account doing a few things and I noticed there was a 5th line that was added to the account on the same day I had agreed to take the 4th line.

      I called, got an agent, she literally kind of tiptoed around the question and offered to look through my bill and see if she can lower it. By going through things that I needed or did not need or that I was unaware I was paying for and didn't need them. So I realized that nobody calls Canada or Mexico, she told me she can remove all of that from each of the lines and bring my bill down to a $100 and for me to just look at the 5th line as being a dormant line, and if I ever wanted to add a phone to it that I could. She didn't want to answer for the agent before, so going forward. I had been given a credit and my bill actually was $73 for January and moving forward into February my bill was higher, not the $100 I was promised.

      I called in, got the run around, got 25 text messages of all different amounts to pay, but I was told by that agent at the time to just ignore it, my bill would be a $100 a month, going forward and not to worry. I paid the $100 a few days later. I was being charged for $3.24 and if I didn't pay it, they were going to suspend my line, I had gone in to go and pay that then I called up again, got another representative who gave me the runaround from another agent for 1 hr and 15 minutes, treated me horribly, still wouldn't just tell me the truth of what the agent had done to my account in October which was basically finagled my account to make a sale.

      I finally got this agent who I'm speaking up top. Her name is MONIQUE F. And let me say, I have dealt with 3 lying agents. She was the only agent who actually took the time and was pleasant the whole time and looked back at my account all the way from the beginning and explained to me every single detail and what was going on with my account, she even was just so apologetic about the past agents mishandling of my account which was so sweet but was not her fault to even have to apologize for agents that do such things.

      She was the only truthful person literally from my last phone call with the last gentleman I had spoke with on February the 25th, who literally was such a jerk to me and then was trying to push for the upgraded sale commission or whatever they get on 4 of my lines, which I did want to do since I had been lied to. My account has been basically done whatever needed to be done for an agent to make a sale for metro T-Mobile. I refused to give him that satisfaction..

      However MONIQUE F. has actually given me some hope that the past 6 years that I have been with this company wasn't a complete waste. She has given me hope that people are truthful in this world. And customer service agents can be fantastic. She was amazing. She deserves a raise. She is probably one of the best customer service agents that I've ever dealt within any situation or in any company. She deserves recognition for what she did today. Because I was literally going to cancel all the lines that I had and never look back at metro T-Mobile.

      I have been with this company for going on 6 years this coming and March, and I was literally going to just walk away from it, because I was so upset with the lies that these agents do to make a sale. But she has changed my mind entirely. I'd Give her a million stars if I could. She is such a kind, honest, wonderful woman. And I have total respect for her. Thank you MONIQUE F. At METRO T MOBILE, YOU DESERVE THE WORLD, YOU ARE VERY MUCH APPRECIATED!!!!

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      Staff

      Reviewed Feb. 26, 2026

      Today has certainly been a day. ** is the best manager at the Metro by T-Mobile store off Pat Mell Drive in Marietta, GA across the street from the Burger-King. The willingness to help is awesome. I appreciate you. ** kept a smile on his face and did everything above and beyond for me as a customer. Best experience ever. 5/5 Please shop with **.

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      Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsBillingRates

      Reviewed May 20, 2026

      I just discovered how shady Metro by T-Mobile is when I decided to look at their app and discovered that they had me as financing an IPHONE 17 for 24 months. The issue I have is I paid for that phone in the store when the guy there said he can get me a lower rate if I trust him. I paid over 800 dollars for a phone I do not like and really didn’t want and to see that on the app it says I made no down payment is OUTRAGEOUS! I am switching away from Metro and T-Mobile. As far as I am concerned they are both fraudulent companies and I definitely do not recommend anyone do business with either of them unless you are looking to pay double if not triple the rate quoted. I am disgusted!!!

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      Customer Service

      Reviewed May 20, 2026

      So I was with them for 10 years. Went to ** cause Metro has went down hill. They can't port your number cause if they port partial. They can't send the 6 digit pin to your phone cause it's only partial ported. So then you end up getting a new number and the auto pay to get out of the company they just remove your card and just keep everything hooked up. Metro sucks.

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      Reviewed May 16, 2026

      Love my Metro. Stopped by and got free items today.

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      Customer ServicePunctuality & SpeedRefunds & Payouts

      Reviewed May 15, 2026

      I purchased a phone from Metro PCS on Wednesday, May 6, 2026. The device was shipped through UPS, but it NEVER arrived. When I first called Metro PCS, they told me their system showed that I had already received the phone. Later, after checking with UPS more carefully, they realized that I actually NEVER received it. Metro PCS then told me to contact UPS and file a claim. When I called UPS, they informed me that I could NOT file the claim because I was not the sender of the package — I was only the recipient.

      I called Metro PCS back and explained exactly what UPS told me. Metro PCS said they would contact UPS directly and that I would receive an answer within 24 to 48 hours. After 48 hours passed and nobody contacted me, I had to call Metro PCS AGAIN. They made me repeat the entire story from the beginning and then told me once again to wait another 48 hours.

      Meanwhile: I DO NOT have the phone. UPS confirmed it was never delivered to me. Metro PCS refuses to refund my money. And nobody is solving the problem. This is absolutely ridiculous. I was left without a phone and without my money because of an issue that was NOT my fault. Worst customer service experience I have had in the United States.

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      Staff

      Reviewed May 15, 2026

      I'm satisfied with the help that I got at Metro by T-Mobile. The attendant's name was Tammy. She was very insightful and very helpful.

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      Metro by T-Mobile Company Information

      Company Name:
      Metro by T-Mobile
      Website:
      www.metropcs.com