Metro by T-Mobile Reviews

The clerk at the store was fantastic. She had brought it to my attention that I was eligible for a very good motorola phone at a discounted price, I had passed on it last couple visits but, the lady is so good and knowledgeable that she gave me no choice, this time, because I entered the store hoping she was there and she was so I had to pull the trigger and buy it! The perfect choice! Not only did I get a great phone but the worker on dayton,in aurora, literally showered me with all kinds of extra goodies that celebrated black friday! Head phones a few pair that are excellent sounding, screen cover, rear case, power bank, and more! She was so good to me, I even decided to buy the home internet deal as well! I was so happy when I left that I'm still buzzing from this deal! and I'm a sorta picky person! Excellent customer service!!!! Top notch in my book!

I had a lot of problems with Metro Pcs in stores. I went to several stores in Roanoke, VA. They put insurance on my tablet and my phone I bought from them. I went to two stores in Roanoke on Orange Ave because my phone was stolen. They charged me for insurance and didn't tell me I had insurance and I had to file a claim so I ended up paying an additional 103.00 for a new phone. I had to waste gas going to different stores and I had to call customer service several times to get the issue taken care of. Today I called customer service again and they finally fixed the issue. They were very friendly and helpful. I would just be careful at what store you decide to buy your device. I definitely wouldn't suggest going to any metro pcs on Orange Ave in Roanoke. I'm very grateful to the customer service for fixing this issue.

I had a wonderful experience at the Metro PCS store on The Lynnway on the early afternoon of October 17, 2024. I had been with them some time ago and I don’t really know why I left. In any event, I have been with Xfinity Mobile for the past two years. Ever so gradually, the prices started going up. In addition, The customer service was awful. In trying to transfer, I practically had to jump through hoops. It was easy enough to get my account number, but it was quite an ordeal to get the Transfer Pin. Both of the wonderful workers were so helpful. They finally got me successfully transferred and I am very happy. I brought my own phone and am saving $13.00 a month. All in all, I had a very positive experience, and I appreciate the two excellent young women who made my experience a positive one.

I would like to share my experience at the Metro PC Store in West Palm Beach FL on 45th and Military. I had just lost my phone 3 days ago and I was so scared of the hands it might fall into. Being a little tight on funds I wasn't sure if I could purchase another. But the salesman Sabbir was so welcoming and respectful of my situation, he spoke with Tanvir, his manager and they helped achieve what I could afford without hesitation or biased. I really appreciated Sabbir and his warm and patient attention!! He also helped with shutting my stolen phone off. Which was the most settling feeling I've had in 3 days!! I give 10 STARS to this location and the people who represent!!!

I had tried to have my phone replaced thru Assurant the insurance that deals with Metro and after 3 weeks of going back and forth I still couldn't get my phone sent to me. I had called Metro on 4 different occasions for the same thing and it still wasn't solving my problem. I had talked to Assurant several times and was having issues sending in my ID to verify who I was. 3 plus weeks without a phone. Went into Metro near my house and Ramiro got on it, found out the problem between Metro and Assurant that they seemed not to be able to solve and solved it for me. I will forever be grateful for this young man who took the time to help me. Now my phone is on the way and I can communicate with my mom who happens to be going thru chemo and that was the MAIN REASON I NEEDED MY PHONE....THANKS RAMIRO FOR YOUR FRIENDLY SERVICE AND PATIENCE TO FIGURE OUT MY PROBLEM.

Horrible. My father lives in Louisiana and is dying from cancer. I live in Florida and am his POA. I take care of him from afar and manage his Dr. Appointments and bills. They will not let me access his account to switch his current number to the new provider I set him up with so his bills are easier to manage which I prep end of life services. They will not accept the POA paperwork without his license (he's states away and is not healthy enough to leave his facility) and will not accept my license even though I'm listed on POA to manage his finances.

If I can give zero stars that would be preferred. This company is a robbery. BEWARE! They steal your money. I went on vacation and asked for my phone to be released for international calling as anyone breathing would be concerned about that. They charged me and provided nothing. This is SUPER TERRIFYING when on new land and trying to reach loved ones. No refund and no service at all the whole trip. They charged for a replacement fee on new equipment (which is mandatory) and I put the old equipment in the envelope THEY provide with their tracking and the post office provided a letter stating it was sent, they still charged me both fees. Never got a refund. Stay away, Walmart has better deals!

They are no good scammers. He upgrade my plan without permission and erased my sim card and SD then blocked Metro 611 preventing me to change back my account thinking I would not I only go to a corporate Metro PCs stores only for now on meaning people who are ** cause those bums still your information which is against the law.

MetroPCS used to be a good company but not anymore. Since they got purchased by T-Mobile they've gone completely downhill. I was with MetroPCS since 2006 when I moved here from California. Two years ago I switched over to Spectrum for a home internet and phone deal. After that package was up I came back to MetroPCS but the service that I remember in the past is not today. First of all coverage is bad. Takes a long time to access my bank account or initialize a voice message. Secondly I took the $60 a month plan as I had in the past. I get an email stating my bill is due for $65. I know that because that's what I paid in the past but when I went in to pay the representative of the store said $70. I said, "No. It's $65." He said, "No. It's $70" I said, "Where do you get $70 from?" I told him.

They will scam you out your money. I called 611 today & they told me the actual price how much I actually paid inside the store on but my end it was a different payment being made by me inside the store. Basically they pocketing people money and not only that it's multiple goes back and forward to the store saying they crooked and they very much are. I don't recognize nobody to go there but you'll have to see for yourself. I never had an problem with Metro nor my phone until I went to this store. That's horrible. Then not only that he have his own phone trying to take pictures of people ids to make sure who they are so they wouldn't get caught slipping and I also have receipts. Now two can play that game. I don't play about my money. Rather it's 50$ or not. I paid it.