Metro PCS Reviews

This resulted in my wife not being able to see her screen and produce the security code that was being sent to the broken phone. She was able to verify her account with other information, including her 8-digit security passcode. She was then ask a series of questions with one of them being "What month did you start your MetroPCS?". We fell out in laughter. As stated before and to reiterate, my wife has been a customer before cell phones were even a thing. So of course she couldn't provide the answer to that question and we requested a supervisor.

The supervisor who pick up our case, her name is Laura. (Please refer to the phone call on the date listed above for actual name and spelling). Laura was EXCEPTIONAL. She believed and understood the issue at hand immediately and showed willingness to compromise with a long term costumer that resulted in 100% satisfactory. Her position precedes her and as the power of a long standing customer I recommend that she is promoted or granted some type of financial incentive for the way she went above and beyond. I've read the mission statement for MetroPCS.

It states, "Our mission is to offer consumers an exceptional experience within the wireless industry. By raising expectations and meeting them with excellent customer service, quality products and affordable flat rate plans, we act as a leader in the wireless communications industry." Laura displayed excellent customer service to a tee and I'm proud to say that me, my wife, as well as majority of the members of my family are MetroPCS customers not only because of the service but because of wonderful human beings like Laura. Thank you!

The ** Family.

Although the 5g style is an awesome phone I wanted the best. I can't be with a company that can't keep their stock up and when you offer no credit check phone plans to the poor they fly off the shelves because they can't afford them otherwise. No I'm not being ignorant. I use to be very very poor. It's just a fact. I went to Google fi and got 2 galaxy s22 ultra and 1 2022 5g stylus for 108$ and the Galaxy were 700 off a piece and 200 off for the moto so I decided to leave. Too bad metro is a great service. I never had any issues at all. Very reliable service.

Now look here. If after reading this you still go buy a phone from them you must be rich and like to donate money because that's exactly what you're doing. I can only get online maybe 15% of the time and you could write a short story as long as it takes. It's way worse than my free phone ever was. There should be some kind of law about selling people a service like that. They prey on people who don't know better and once you hand them the cash there is no turning back. They are not giving you it back. What they are going to do is make it seem like they are working hard to get you good service. CRAP. They are going to tell you to turn your airplane mode off and on 50 times and and reset your network settings and it's going to work great long enough to get you out the store. As soon as you get down the road it's resume normal operations. They got me. They won.

One other thing I forgot to say. So he was acting like he was doing his best to get the price of the phone down. He said, "It's your lucky day. I got the price down to 140 for you." Long story short. I pay the money, get my receipt and go on my way. About a week later I look at my receipt and it was for 110. The dude also lined his pocket with 30 of my dollars. The lesson I learned and already knew is that you get what you pay for or what they make you think you're paying for. I cut my losses, got rid of their junk, bought an iPhone 14 from Verizon and everything works flawlessly like it should. Also keep in mind. I live right in the city 3 blocks from metro pcs. If you still go there. You're getting everything you deserve and that's nothing for 55 a month.

After several calls in all I was told was they're aware of the issue since many other customers have also called about it. I also am having trouble with my "unlimited data" having VERY slow loading of any apps or the web. They have not offered me anything to compensate for this and nothing has changed. I also missed a call.. and message and now have been unable to connect w an organization the was going to help me have a Thanksgiving meal being low income and disabled AND ALONE so the meal being the one and only thing that sets any holiday apart from being just another day. I'm having a Bologna sandwich for Thanksgiving. Thanks Metro PCS. Over a month of this issue and it's STILL an issue. And I PAID for the month as w this service you do pay AHEAD monthly. I still can't access voicemail. Still very bad connection. Still paid. NO compensation. No offers. Nothing. That's METRO PCS as of November 2023.