Metro by T-Mobile Reviews

I didn't forget your review **. I just wanted to make sure I did really good review on you.: I had an incredible experience at Metro PCS at 3701 San Mateo in Albuquerque, New Mexico thanks to an employee named **. "Professionally exceptional with a personal touch." From the moment I walked in, her professionalism and dedication were immediately apparent. Why ** Stands Out: Incredibly Friendly: ** greeted me with a warm, welcoming attitude. Extremely Patient: She took the time to carefully listen to my needs. Hands-On Assistance: She didn't just talk - she actively helped me through my service transfer. Thorough Explanation: Yolanda walked me through every single step of the process.

The clerk at the store was fantastic. She had brought it to my attention that I was eligible for a very good motorola phone at a discounted price, I had passed on it last couple visits but, the lady is so good and knowledgeable that she gave me no choice, this time, because I entered the store hoping she was there and she was so I had to pull the trigger and buy it! The perfect choice! Not only did I get a great phone but the worker on dayton,in aurora, literally showered me with all kinds of extra goodies that celebrated black friday! Head phones a few pair that are excellent sounding, screen cover, rear case, power bank, and more! She was so good to me, I even decided to buy the home internet deal as well! I was so happy when I left that I'm still buzzing from this deal! and I'm a sorta picky person! Excellent customer service!!!! Top notch in my book!

I had a lot of problems with Metro Pcs in stores. I went to several stores in Roanoke, VA. They put insurance on my tablet and my phone I bought from them. I went to two stores in Roanoke on Orange Ave because my phone was stolen. They charged me for insurance and didn't tell me I had insurance and I had to file a claim so I ended up paying an additional 103.00 for a new phone. I had to waste gas going to different stores and I had to call customer service several times to get the issue taken care of. Today I called customer service again and they finally fixed the issue. They were very friendly and helpful. I would just be careful at what store you decide to buy your device. I definitely wouldn't suggest going to any metro pcs on Orange Ave in Roanoke. I'm very grateful to the customer service for fixing this issue.

I had a wonderful experience at the Metro PCS store on The Lynnway on the early afternoon of October 17, 2024. I had been with them some time ago and I don’t really know why I left. In any event, I have been with Xfinity Mobile for the past two years. Ever so gradually, the prices started going up. In addition, The customer service was awful. In trying to transfer, I practically had to jump through hoops. It was easy enough to get my account number, but it was quite an ordeal to get the Transfer Pin. Both of the wonderful workers were so helpful. They finally got me successfully transferred and I am very happy. I brought my own phone and am saving $13.00 a month. All in all, I had a very positive experience, and I appreciate the two excellent young women who made my experience a positive one.

I would like to share my experience at the Metro PC Store in West Palm Beach FL on 45th and Military. I had just lost my phone 3 days ago and I was so scared of the hands it might fall into. Being a little tight on funds I wasn't sure if I could purchase another. But the salesman Sabbir was so welcoming and respectful of my situation, he spoke with Tanvir, his manager and they helped achieve what I could afford without hesitation or biased. I really appreciated Sabbir and his warm and patient attention!! He also helped with shutting my stolen phone off. Which was the most settling feeling I've had in 3 days!! I give 10 STARS to this location and the people who represent!!!

Their customer service is slow with a accent 🙄. They could understand me. I had to repeat myself to many times. Which will make people mad. It's not worth the trouble when you may need to call them for something. I switched to Xfinity. I could understand them and they understood me no accent involved.

Disappointed with MetroPCS Customer Service. I recently got a phone and service from MetroPCS, expecting a reliable device backed by decent customer service. However, when the phone turned out to be defective, I quickly realized that their support was anything but helpful. Despite my repeated attempts to get a replacement or at least a fix, I was met with excuses and roadblocks instead of solutions. A company selling phones should take responsibility when they turn out to be faulty. The fact that MetroPCS refuses to repair or replace a defective device they sold is unacceptable. If you're considering buying a phone from them, be aware—once they make the sale, you're on your own if something goes wrong. Would not recommend based on this experience.

I was with Pcmetro for years. I started out paying $60 for two lines. As the years went by I was paying $88 per month, I paid this amount for two years. I finally had my fill with their last increase so I called to ask for a transfer pin to get set with a competitor where I was told "because you have been with us for so long and you have two lines I can offer you $60 per month". I asked why that wasn't offered years ago since I'd been with them so long. I was then told they could offer $55 and I replied, "I wouldn't change my mind and please give me a transfer pin."

My phone stop charging and when I took it to the store on University Blvd I was told the battery was dead but she couldn't access my account because I couldn't receive text to get the verification code. Initially she wanted to sell me a new phone and charge a activation fee. I refused then she stated that I had to call customer service. When I called customer service they said they couldn't access my account because I couldn't receive a text. I had to go back and forth just to access my account. Finally the store pulled up my account and gave me the info so that I can file an insurance claim. Now I'm going back and forth trying to get the replacement phone activated because again I can't access the old phone. It won't charge. This is a common issue.

Metro PCS charged me for something I did not give them authority to charge me and refuse to correct their mistake. Francis, the phone rep, couldn't fix the problem so he offered me extra hotspot data at no cost but said he would have to change the payment due date by one day. Never mentioned there would be a charge for this and immediately I got a text showing an increase in monthly payment. I talked to managers and they say it's a valid charge. I told them to review the phone call with Francis but they refuse to and won't remove the extra charge that I didn't approve.