Metro by T-Mobile Reviews

I love Metro by T-Mobile, the one on Market and Kerr in Wilmington North Carolina. It's truly the best. The staff are very friendly and helpful. They are always so nice when I go in and they're always so helpful and positive. I am so very grateful. They have great prices. I recommend you go see them as soon as possible

I pay my bill at 3462 Plaza Ave. My Clerk's name is **. She is warm and friendly. She takes her time with people with special needs. She knows everyone by their names. It is a delight to go to that store. Please don't let her ever leave. She is so kind to my special needs grandson. He thinks the world of her and so do I.

Your employee Whitney at the Okmulgee, OK Metro store was very friendly, helpful and very knowledgeable on your services and products. I had been with a previous cell service for over 20 years, and decided to switch to your service. The overall experience I received from Whitney convinced me to switch. I also purchased several other products from her. The only drawback of my visit to your store was that it was very warm. It is a shame that the employees have to work under such conditions.

Sunaina was extremely helpful to me. Was so lost when I came in the store. She helped me with a smile on her face the whole time. She was patient with me, I am so glad I went in to the store today.

I've had my phone for 13 years. I went into Metro today due to they're my cell phone provider so I went in and I'm on a fixed income. Met with a worker named Mike K. All I have to say is thank you so much Mike K. You are more Appreciated more than you ever know. I can't tell how happy I was when I walked in and out due to Mike! He helped every day. He could answered all questions I had asked. Overall just a happy customer. Thank you Mike K. You're the best. I would recommend everyone and anyone to Metro like I've always did! Thanks again mike K.

I was forced to go to T-Mobile because it was the closest phone company to me. I probably wouldn't have went because nobody likes Metro. Well I have to wait a long while waiting. I have my dogs with me and they are service dogs and the guy that do you have your papers and I said no and if I did I wouldn't give them to you anyway. So I proceed to ask about the telephone the free ones and I wanted one of those. The reasoning that I couldn't get one I forgot but I think I was way overcharged for a phone that was supposed to be free. You charged me $180 and then the guy said he threw in a case and a block for charging. I really don't think these were free. I think he charged me for them that's why I came out paying $180 for a free phone.

I only went to T-Mobile by Metro because it was close to me. I explained to the gentleman that I lost my phone downtown and I needed to replace it immediately and all the phones in there basically all of them set free. For some reason I came out paying $180 and that wasn't right. I don't know what the stupid reasoning behind getting a new number was and he ran a number on me real good. So then he throws in a block for charging and a phone case so what I think he did was charge me for $180 phone which should have been free and then charge me for the accessories that I didn't need.. And they are running a very scamming game in the store and I don't like it and I'm going to report it. And while he was working with me he was trying to work with three other people at the same time which made my stay there too long.

On 8/16/26 there’s an attempt in acquiring a(n) sim card/transfer number to current phone on their website thru ‘diy’ forum which the payment went thru (of course) however no service, no sim card. Today a refund request was initiated then a(n) olympic style trial materialized in our path for a conclusion. I spoke with 3 different reps. (all morning/early afternoon) to finish the transfer or ‘refund’ however every time they send me a ‘pin-code’ to pull-up the acct. nothing comes thru. Even gave a different email, still ‘no dice’ so it’s obvious l'm being avoided. Their brilliant solution involves driving (high gas prices, wear/tear on vehicle), bring i.d. then beg for my $ back. Over $25..?? Now if a million people has to do the same that $25 adds up fast. There was no issue accepting payment online/phone so why the sojourn to ‘Mordor’ in order to retrieve our ‘refund’. Ridiculous.

Needed to transfer service to a new phone online but their website had technical issues for two days in a row and couldn't do it online which is their only free option. So I got to call customer service several times over the next day. The first rep said he could put a credit on my bill to cover the transfer fee and was attempting to get everything set up to transfer my service to a new phone and asked if I had any questions so far and I said no. He said to hold on for a moment then the call disconnected. Not because service was being transferred or anything so I had to call back and wait on the phone again. Next rep said, "I can't transfer it for free no matter what. You can try going to or calling a physical location." Well my wife needed her new phone so she went to a store and just paid to transfer it.

The rep at the store on University was very rude and told me to find the door when I was asking if they had a certain phone in stock. Very sad, the man needs to learn English.

I had an issue where I was overpaying. I called and talk to a customer service agent by the name of Ian, and with the help of his supervisor, they got the job done. I am extremely greatful for their help.

I have been using this phone with Metro by T-Mobile for **over TWO YEARS**, and Metro still failed to automatically unlock my device. When I finally tried to unlock it, Metro told me that **the phone supposedly does not even exist in their database**. Their solution? They told me I needed to enroll in a mobile plan. I did exactly what they asked and enrolled in the plan. And what happened after that? **Absolutely nothing.** I was told again that the phone does not exist in their system and that **they cannot help me**. So after following their instructions and spending my time and money dealing with this issue, I was simply left stranded with a phone that Metro refuses to unlock because of a problem with **their own system**.

Metro as a provider is great, but if you need help in one of their stores, GOOD LUCK. I've been at the Delray store for over an hour and they had 1 service person. Completely unacceptable!!!

My phone screen has been broken for 3 days now. I work an odd schedule, so I haven't been able to go to a store that's open. I have a new phone to swap. I've attempted to swap it through my account, but after I enter my IMEI, it either tells me that the IMEI is not valid, or it goes to the next screen, where it verifies my devices matches what I have entered. When I click "Continue", it says that they're having an issue with their site and to come back later. Every time I log into my account, it asks for my 8-digit PIN, it sends a code to my phone. I can only see about an inch of the top of my phone screen, which gives me just the top of the numbers of the code. I can't tell apart the 8's and 0's, so it locked me out of my account for too many requests and attempts.

My name is Terrance **. I waz recently scammed out of my money by Metro T-mobile. Purchased the 40 plan. First they took 15 extra dollars. No transaction email. Said they don't have no account on me. Won't give me my money. Same problem. I see on these reviews we need to join together. File a lawsuit against them. Too many people having same issues. I'm going to present this case and see can we get justice for these scammers.

If I could give 0 stars I would have... I'm a customer over 15 years with 2 accounts and 9 devices... 1 of my account was the MVP account cause I had been with them soo long... I added devices told rep not to mess with my MVP plan. He told me he wouldn't and when I went to get device that was mailed activated I found out the rep changed my plan. I asked why and he acted like he knew nothing. Tried to tell me all ** look the same.. And couldn't return me to my plan. I even called customer service and they offered me $50.... The plan came with everything the $60 plan comes with for $48 with my MVP plan... They are conning us out of our MVOP plans and playing ignorant. I'm going to be canceling 8 devices because of scheming.

Jay so helpful on Fairview. I love the service. She helped me so fast.

Got IPhone in mail from T-Mobile.. Came in, phone battery wouldn't keep a charge and kept shutting off. Called T-Mobile, they said return item. When talking to Customer Service I said didn't want to exchange, just give refund and I will get 1 close to me, they said, "Ok." I said, "So I'm done with Contract" because they had me in a 2 yr Contract, they said, "Yes everything is Closed, you also will get a Refund" for what I had to pay. I had phone 3 days, made couple calls but phone kept shutting down, returned it. 2 1/5 months later I get a charge on my CC for $224.00. Called T-Mobile and they said, "We charged you for a 2 month minimum for your usage on your phone," said phone was damaged, got nowhere, went to T-Mobile store same BS. Trying to get my Cc Company to write it off, still waiting. T-MOBILE Screwed me...

Your customer service on 611 is terrible, the automated system keeps asking you the same question and saying I don’t understand 100 times and you can’t get your issue resolved

They no good... They stinkypoo. Stinky, Stinky, Stinkypoo.

They offer you a certain deal for a bad customer service experience and a few months later pretend to not know what they offered and take it back. Go elsewhere who will continue to honor their words to customers.

Poor service. I hate their service!!! Do Not use. Run.

I used Metro PCs by T-Mobile and I am glad I did it. Price are fair. And the customer service is excellent.

I have had issue with my tablet from the first day I got it. I have made multiple calls to speak with their representatives, and am unable to resolve the issue. They are quite happy to charge me the service for my tablet every month, but cannot resolve the issue of why it never has internet service. I just spend another 40 minutes on the phone with yet another agent who I can barely understand. Nothing was resolved. My tablet still has no service. I tried to leave a review mentioning that it would be helpful to have agents whose English can be understood. I was hung up on midway through my review. Would not recommend this service to anyone. Terrible, horrible, awful customer service. Not even the fault of the non English speaking representatives, this is totally the fault of Tmobile being too cheap to hire Americans whose English can be understood.

Beware! This is the worst cell service that I've ever had... I wouldn't recommend this company to my worst enemy. Either T Mobile needs to get their shit together or end the 'partnership' with Metro. Again, I would NOT recommend this company!!

Do not do business with them. I paid for service and never received service. I have been trying for 2 weeks to get my money back with no results...I've called at least 20 times and visited the store... Now they can't access my account because they can't send a PIN code to a number that never worked. I want my money back. This is terrible and not good for customers. Beware, beware. I still haven't received my money back!!!!

I don't like to give out my information publicly but I've had the police called on me for coming into Metro to buy a phone. And I had a brand new phone that I just brought from Best buy to transfer to them in the box still in the bag because I just came from their store. And the gentleman that owns the store on main Street call the police on me even though I have been talking to him outside and he went to go take a break and said he'd be back and I said okay. I was on the phone with Metro and talking at the same time. And I had Metro on speaker and a brand new phone in my hand and when he came back he asked me was I ready. And the police show up immediately. He left and called the police and then came back and all I wanted was a phone switched over.

Worst customer service ever. Amy the clerk will steal your money and not give you a receipt. Deceiving and false advertisement

**. We are missionaries in Nicaragua and my cell phone was stolen. Kaneesha and Tyra helped transfer my information and went above and beyond customer service. Highly recommend!

Metro PCS fixed the data issue as of today in the Bend, Oregon area. I complained about the issue last night and so far it has improved.

I gave 1 star because I had no choices to leave no stars or that's what they would have gotten. This is the worst company I have ever dealt with in my life!!!! This company offers prepaid services however the date you start your service with them is the date they create for your bill to regenerate each month and as anyone knows prepaid phones are paid when the customer chooses and is given 30 days worth of service, but not Metro. Here at metro they cut your service off early every single month forcing you to call in and fight for your service to be restored. Since the very first month I got this phone it has been problems. Every month I am troubled with having to call and fight to get my service turned back on.

I have been with MetroPCS since 2016. For the most part it was fine until recently. The screen on my phone went out and I went to the store 3718 S 27th Street. I am (or WAS) on the plan with 4 lines and Amazon Prime. I told the man I did not want anything to happen to my plan, I just want a different phone that works. He assured me everything would be the same. I went home and went online into my account and found a STRANGE name (Mike's Phone) and number on my account with an added phone. I called 611. They went into my account and assured me that my plan was still the same and Mike's Phone was only there to get the salesperson a bonus for his sale to me. That was all Sunday July 5th.

Gail at the Homosassa, Florida store is awesome. She took a frustrating situation and turned it into a pleasant experience. She is professional and efficient.

My service was through Metro.. I upgraded the tablet and phone and wound up with a T-Mobile account, everything went to hell. I'm very frustrated because my phone is still not on and I have to keep visiting the store for them to activate my account. My bill should be prorated because I've been without a phone for a week so far and I have medical conditions.👎🏻 I now have to use Messenger to make any calls. 😡

I purchased a iPhone 16e which was defective. Getting hot, burned my skin, also burned the Metro store staff hand. I received my refund for the device and now my line is cancelled. They want me to repay for the phone service that is paid in full of 55 dollars, given me the runaround about turning it back on saying I wasn't supposed to switch devices. Clearly I was unaware because it should have been addressed at the moment. Now they won't refund my bill payment, keep changing my plan date so they can keep the money. This is unacceptable for me as a customer. I just want my money or my service back on with no problem. I'm always having problems with them and I will never have any more dealing with them. They need to be addressed about poor customer service and they treat customers like we don't matter.

I can only laugh. I've had to contact customer service about technical issues several times about this God awful Samsung phone I was talked into purchasing. There was an issue with having to dial numbers several times before my calls would actually go through. I kept getting a drop down menu stating 'Metro doesn't support these types of calls'.

I absolutely HATE the Metro news! Not only is there a constant banner but every time I open my cell I have to deal with metro news automatically coming up. I don't go on my cell to look for news. Then the news is democratic and liberal based. So it feels like metro is pushing their own narrative down my throat. Not to mention their cells are overpriced, they got a fee for everything, customer service is slow and ineffective.

Metro Zone is total garbage. Trash. Junk. Refuge. It is irritating and unnecessary. I dislike it greatly.

I feel they are scammers. They're adding money on our bill when we don't have internet. l wave you online till the store closes. Say they'll reduce bill. Never do. Or their wifi equipment stops working. I will never have them again. I have a new service & wifi.