Metro by T-Mobile Reviews

I visited T-Mobile office at the Town Center in Redmond, Washington today. As a long time T-Mobile customer, I have not always been pleased with the level of service I receive. Today my wife and I had the pleasure of working with Jessica **. She provided exceptional service, was professional, knowledgeable and kind.

I had an issue where I was overpaying. I called and talk to a customer service agent by the name of Ian, and with the help of his supervisor, they got the job done. I am extremely greatful for their help.

I love Metro by T-Mobile, the one on Market and Kerr in Wilmington North Carolina. It's truly the best. The staff are very friendly and helpful. They are always so nice when I go in and they're always so helpful and positive. I am so very grateful. They have great prices. I recommend you go see them as soon as possible

I pay my bill at 3462 Plaza Ave. My Clerk's name is **. She is warm and friendly. She takes her time with people with special needs. She knows everyone by their names. It is a delight to go to that store. Please don't let her ever leave. She is so kind to my special needs grandson. He thinks the world of her and so do I.

Your employee Whitney at the Okmulgee, OK Metro store was very friendly, helpful and very knowledgeable on your services and products. I had been with a previous cell service for over 20 years, and decided to switch to your service. The overall experience I received from Whitney convinced me to switch. I also purchased several other products from her. The only drawback of my visit to your store was that it was very warm. It is a shame that the employees have to work under such conditions.

I woke up one morning with a notification saying that I had to pay $40 to avoid my account being suspended. So naturally I called customer service. Only to be told that my bank returned a partial payment because it was insufficient funds. As we all know that's not how banks operate, if you don't have enough money to cover the transaction they decline the entire transaction. But I went with it and I looked through my entire online statement for the last several months that I have been a customer with Metro by T-Mobile. And sure enough there was no returned charge of any kind to the company.

Hello this is a customer of your for 18/19 years and I feel a certain way. You have great plans for new customers but not for me or those who have been a loyal customer for 19 years. I have had three line and two on a consistent basis. I want to feel appreciated and shown appreciation by giving your customer who has longevity some customers appreciation. New customers get $25 a line. Why can’t we get the same or lower. Times have gotten hard with gas and groceries going up. Even utilities has increased. Can you help by showing your long time customers a plan that will make us feel appreciated for our loyalty. Thank you for at least reading this but I know you could care less about how loyal we are to your company. A struggling customer, Thomas **.

I have been a customer for over 10years now. They always have deals as well as all new products.

I don’t understand why they charging the extra 5 dollar fee if when you call the *611 the machine answers and forces you to only make payments before you even have the chance to speak to somebody because you forgot your account number or the pin that the employee gave to you when you bought the phone at the store. At that point what’s the point of charging the extra 5 dollars if it’s gonna be less work for them and the owner don’t wanna pay up those 5 dollars himself. At first it was understandable because they do deserve a lil extra which I doubt they would knowing how greedy people can be and also the store employees are always forcing unwanted insurance and other feature people don't want on they plan.

These people are filled with lies and I got screenshots to prove it cause they advertise that it is $0.00 due today and even maintain it until it's time to check out and then they change it to $229.99 due today.

All these years. I live on a fixed income, just struggling to make ends meet. I bought a new galaxy phone less than a year ago, in 08/15/2026, my screen just blacked out. My phone was not dropped, or got wet, all off a sudden, out of the blues, screen blocked lout, and I cant use my phone for anything. when I went to the metro store, he just nonchalantly told me that, these phone screens just die out, out the blue in less than a year (after you pay all that money for a phone, that's less than a year old). I didn't know that when I bought the phone, I was subject to straight legal robbery.

DO NOT USE THIS STORE!!!! I went to port out my number and change from Metro to another provider, due to my daughter and I have had horrible service with metro for the last month or more, calls dropped, sos, no service, random issues and no one in customer care that really cared to help. After trying to attempt to port my number, I find out that my phone is locked to metro! When we signed up for this service, we had been told the phones would be unlocked after 3 months of service. That was not true, they lied in order to sweeten the pot after we had been indecisive about their service.

I am the acct holder and I have a authorized user on my acct which I thought I removed. The authorized user went and bought a phone and decide they would get their own acct. So the person did not know my security pin to get access to my acct. The store rep who sold the phone bypassed security protocol and sent the person a one time code to their phone, not mine. So the person could change my pin password to get into my account. Once they did that I did not know the password pin on my acct. They were about to cancel a line on my acct and then port the number out to their new phone and set up their on act without my consent. Then change my plan even though they were no longer on my acct.

When it was agreed to get a free tablet by adding a line for an additional $25/mo, they send a cellphone. Then, this caused a week's worth of delays between sending the wrong item back, and awaiting for the correct item to be delivered. The most disappointing incident was today when it was discovered that the "grandfathered" Amazon Prime would no longer be provided with a new phone upgrade, after the order has already been placed. My fiance asked the supervisor if the cellphone order could be canceled and reinstate the previous plan including Amazon Prime, as a means to retain & resolve the concern, but was told "no". I plan on sending the tablet back, canceling my Metro by T-Mobile account, and go with another provider.

So I'm a customer for over 15 years, and because I tried to make a payment, they send me an error message at my job. They make us sign a paper to be on call. Well, it happen the I received a write-up because I was trying to pay my phone bill 💵 the whole week. TODAY, my manager told me he wants to see me tomorrow, first thing in the morning ..... I might got fired. I know METRO @BY T-MOBILE don't care about me or my 15 years as a customer, or the one day of suspension of my job which it could be $240. I have to say, this never happened when it was just Metro, and they told me that since today is Friday, I'm not going to be able to be reached by the manager until Monday, and also the only way I can have my service back is by paying at the store. God forbid I got an emergency.

This company is awful. I never get my codes on time to log in. Can't pay bills etc.. When you get customer service they are no help. This company sucks.

Worst customer service. Refuse to resolve my issue activating my Amazon Prime offer.

I was with Metro for 3yrs due to the cheap prices for phone and home internet. I knew going in the phones where cheap and not high quality. I did it anyway. I never missed a payment with the auto pay. The phone service was fair. The home internet was horrible. For the last year I would have to call because the internet would go out. I was promised so many times it wouldn't happen again which it kept happening so my fiance and I decided to go to AT&T.

On 9/8/2026, I went in to the Pace Blvd. Metro PCS store to buy a new phone because I thought my phone had stopped working. I picked out a flip phone for $89.00 (price displayed) because it was in my price range. I was told by ** that I had to switch my plan in order to set up the phone. He said it was an "upgrade". I told him I did not want an upgrade, I have had the same plan with Metro PCS for 11 years. He said that's the only way to get a phone so I reluctantly agreed and still do not know exactly what he did to my plan because I walked out having paid $144 for a phone plus a charger I didn't need or ask for an overpriced $32.00 charger. AND, nothing about my service plan was explained, I was not greeted with a hello, never got a "how can I help you". I was unsatisfied with the phone, it was too difficult to text.

I've been a METRO cell phone unlimited plan user for years and NEVER got any notice nor threat that "I was near my data limit, and my service would likely be slow for the remainder of my monthly plan." until today!!! Unlimited means exactly that, and as I always knew and never heard of nor experience this corrupt garbage!!! I called their 611, and they argued that EVERY OTHER AND ALL CARRIERS DO THIS! If this is true, just how much more corrupt is this government, and how are they able to keep robbing from and falsely providing services to AMERICANS in our own country!!! I am a disabled veteran, and I am angry, feel like a robbery victim, and damned ashamed of the government officials and entities allowing this!!!

I have to try to make a call 10 times sometimes or more before the phone will go through. It just says it can not make the call. Use a different calling app. Why should I need to?! It's the stock Metro phone app. Utterly ridiculous. Would be zero if I could. I called about it; they said they would reset it and then hung up on me. They had no clue why it's doing it. And other people around me had the same issues. And I am in the city! All 5 bars 5G! Still happens!

They overcharged me for three months with no service. Do not sign up with this company

My son had issue with his old iPhone so he simply wanted to upgrade!!! Newer iPhone should have been simple. It was anything but simple!! They created him a complete new line for himself while telling him nothing would change! Lies. Meanwhile we are thinking he is on my account. His phone was disconnected because of non payment on an account we knew nothing of. I called and spoke with a manager Neil. "Ok mom ok mom" to me several times telling me, "Look don't get mad at me. I did not do this to you!" Had no solutions for the problem. On the phone for well over an hour. Well spoke with another manager. "Ok mom" this one too!!! So my title is "ok mom"!! Very professional. Even after waiting one hour because they don’t have many managers working. 😂 Ok mom!!!!!

I had a I phone 13 bought for me for my birthday on September 1, 2025 and I tried stay with their service but I have been very disappointed in they’ve coverage and customer service. So this year after I had owned my phone for over a year I tried switching over to Google Fi for my service but Metro won’t remove their sim lock on my I phone 13 even though my phone is paid off.

Don't recommend at all. This company rob your money and they don't explain anything. I had them for a few years and had 2 cell phones connected and 2 tablets connected. I moved my 2 cell phones to another company but I paid my $81.67 August 31st like I always do and I thought I could still use my tablets because I paid for September's bill but they cut off my tablets and refuse to refund me my $81 dollars. I called them 2 times and even dispute in my bank. I'm on disability and $81 is a lot just to give away. I can't use my tablets either so I give this company a -0.. I definitely don't recommend to no one. 🤬🤬

I’ve been with Metro for 2 years. Like I have insurance I’ve been paying for insurance for 2 years. My kids broke their iPhones so through the insurance they was telling me I need to pay $600 to replace both phones. This is after 4 days so on the 5th day, I called Metro again so he charged my credit card for $60 for two iPhones. I never got the iPhones. They gave me Galaxy phones instead of iPhones and now I’m thinking it’s a scam because why would you not send the iPhone 13?

If you are a current customer with Metro by T-Mobile and need a new device but wish to keep the same phone number and same plan, be aware that no matter what the manager or salesperson says, the device you purchase to replace the old device is non-returnable & non-exchangeable for any reason, unless it's a manufacturer's defect.

I took Metro by T-Mobile offer, of a new Galaxy A17 phone if I ported out and transfer my number from Spectrum Mobile to them. Two days later the supposedly brand new phone they gave me starts sending me messages, that the UI app is not working, I did not think too much about it, by the third day I started seen this message a lot more often?? I had been clearing the cache for the settings, phone and Google Play Store apps. And restarting the phone for the last couple of days, but I was beginning to see this message a little too often by the third day... I am very familiar, with it is like to deal with a phone that is very or too old.... I know how a phone, that is too old behaves and I certainly know, how a new phone behaves also....

The worst service a network provider can ever provide to their customers. They don't even offer customer service 24 hours a day.

Horrible company. Will not a phone I bought full. Gave me the runaround. I had to wait 365 days. Service is horrible. Customer service even worse.

I have been with Metro by T-Mobile for years. I mean over a decade. At the beginning it was great, you could upgrade, the service was cheap, and it reached everywhere I needed to be, across the United States. They recently changed their plans where you have to be on a flex plan for a year before getting an upgrade. So not knowing this, because I've had my phone at the time for a few years, I go to get an upgrade, and find this out. Well not only can I not get the upgrade but they want me to pay full price for a phone, where their benefits used to be getting a phone without an upgrade you could pay a smaller price, for cheaper phones. And I'm the past I had utilized that a lot when my phone would break mid upgrade time. And it was helpful, because they aren't known for the best quality products anyway. So it helped me not have to pay ridiculous amounts that I couldn't afford. Well now you can't do any of that.

Metro by T-Mobile removed additional 75.00 dollars from my account. I showed them proof but they refuse to acknowledge it.

The staff at store here on Highland Ave. Very unprofessional, give false information, can't speak clear English. They set service up with their broken English response say your pin code birthday 2 times bs. Don't work.

If you own a business, and need multiple accounts or phones, do not use Metro! I set up my own bank for my company, and have my own debit cards for all employees! They all can use their cards on anything online, no problem! But when paying metro for the phones, they say zip code is wrong! Only thing not payable by my bank cards is METRO! DO NOT USE THIS COMPANY!!! They can't even put someone on the phone who can pronunciate english.

I've been with Metro for years. I moved to Texas from Tennessee in 2023. 2024 I had my number switched over to a Texas number. They also told me I was eligible for an upgrade so I got another phone and Tablet. The service for my old devices from Tennessee was no more. So I thought. I just happened to check my accounts about a year later only to find out that I'm still being charged 5 dollars for a Tablet I had in Tennessee 901 area code. I spoke with a Rep and she assured my that they would remove that Tablet and gave me a 5 dollars discount. It's now 2026 and I'm still being charged 5 dollars for a Tablet I had in 2024.

I'm shocked that they charged me $30 for a copy of my proof of address. A single sheet of paper that's worth only $0.50 per copy. I called MetroPCS and all they said was that they would look into it. Lately, the signal has been weak. There are problems with internet access. They don't have a good selection of phones. The service is terrible; the stores in Queens are dirty and smell bad. I'm very dissatisfied, especially with the poor customer service and the unjustified explanation they gave me for why they charge $30 for a copy.

An employee for Metro accessed my account without my permission. Changed my PIN and security questions as well as added another phone line and then charge a card I had on file the balance due. I called and tried to get help from customer service for 3 days with them telling me that they would have to wait because the line added would be affected. A line I never authorized because I already have four lines. My insurance was removed from my phone I already paid for the month and when they added it back I had to pay prorated balance. Then the staff at the location that did the change fraudulent tried to tell me I owe. The 4920 Flatshoals location is the location that cause all this trouble on my account leaving me with limited access on my lines while the person they gave a phone to under my account has a free phone and service.

Don't go to the store on Eureka to because they won't release my husband phone. I tried 2 days to transfer the phone to another company so I can't cancel the account.

I visited this store on 8/22/26 around 4:00 PM to activate an insurance replacement phone. What followed across three local franchise locations (Acushnet Ave, Union St, and King's Hwy Plaza) was an unbelievable ordeal involving fraud, physical assault, and account tampering. Earlier that day, I was at the 1859 Acushnet Ave store where the rep denied service after I repeatedly refused to open a new line (asking me 7 times). He accessed my account via an email PIN, and when I stood firm, he deleted my two-factor verification email. Because my original screen was smashed and couldn't receive text PINs, this left me unable to verify my account. Unbeknownst to me, he also called the other local stores under this franchise to block me.

The store manager at Metro by T-Mobile sold use me and my wife new Samsung S25FE phones for 200.00 a piece. Paid up front for service. My phone worked for awhile and then quit. And my wife's phone worked for a day and then shut off. We called metro by T-Mobile support spent two hours on the phone to get to take them back to the store where you bought them for replacement. The metro by T mobile store is at 1931 Fruitville Pike Lancaster, PA phone #717-947-7596. Manager's name is **. He is a con man from New York. Hear the two phones he sold us where made for the foreign market only and would not stay working in the US system. He would refund our money or replace the phones.