Metro by T-Mobile Reviews

I'm a Metro member and I have the fortunate to live next to a location in Lumberton Texas. The two ladies are spectacular and they really do a good job at their work. I'm always pleased when I go in and feel comfortable at their location when I ask questions or have concerns to take care of. The two ladies are always there to help out to give suggestions and advice on what you get and they listen very well and it's really patience no matter how long it takes to take care of me. Thank you for everything and for your help. Metro is definitely a remarkable place to get you cell phone needs in Lumberton Texas. Metro does everything that I need taken care of so thoroughly that even once in awhile I'll stop by and just say hi and what's new on the market. Great job Metro. You're definitely number one in my book!!!

My review is being written about the customer service agent. I spoke with for Metro T Mobile, her name is MONIQUE F. I called and got her and thank God I did because I've been trying to figure out what has been going on with my account since 10/18/25, came into a T-Mobile Location on E. Craig to turn on a phone for a line that I had broken the previous device.. When I came in, I was offered to get a 4th line on my account and it would not disturb my bill in any way and I would go forward paying the same thing I'd been paying for the past 3yrs. However, on 1/28/26, I was online looking through my account doing a few things and I noticed there was a 5th line that was added to the account on the same day I had agreed to take the 4th line.

I am writing to share a positive experience I recently had at the Metro location at 1851 W Vista Way. The service I received at this shop was truly refreshing. In the past, I have had less positive experiences at other Escondido locations, particularly when attempting to pay my bill in cash or asking for clarification about additional service charges when purchasing my phone. As someone who occasionally pays in cash, I also appreciate the opportunity to learn about current offers or promotions.

My friend and I visited the Metro store in DSM, Iowa located on SE 14th Street on November 1st. We were assisted by two young men who made the whole process so quick and easy. I was a US Cellular customer for quite some time and was tired of paying $200 a month for service with them. At Metro, we got 2 lines, unlimited everything, for half as much. It took no time for them to help us pick out our new phones, plans and set them up so they were ready to use when we walked out of the store. We couldn't have asked for better reps. They were able to answer all our questions and the bill is what they said it would be. Thank you for giving consumers the option to have great phone service at a much lower price than most other companies.

I had an issue and called 611. My call was answered pretty quickly and the lady stated she would access my account and help me. After I gave her a code she sent to my phone, she said she would put me on hold and be right with me. 30 minutes later, my call ended up going to a survey line. I didn't leave a very high rating and another lady came on the line and apologized that I hadn't been happy with the assistance I had received. She asked what caused me to rate the service so low. After explaining, she apologized again and immediately jumped into my account to assist me.

Horrible phone service. Always getting kicked off the internet, not receiving vital codes from my Banks and other services and they're sitting there trying to say it's my phone. My phone is 2 months old.. I've never dropped it and it's so funny because two other people came in at the same time saying the same thing - getting kicked off the internet all the time, not receiving calls or text messages!!!!

Dylan at the North Syracuse location is Awesome!! Has knowledge of the phones and plans that are offered. Very helpful. I will ever go to another location again.

Had this phone for 3 days. Battery is already dying. Customer service is a joke. They will not replace anything even if I have a warranty... Pure thieves.

Metro does not listen to paying customers that have been a member since 2017. They suck. They don’t speak good English. It’s horrible. I have had the worst experience today 04/17/2026. Not happy. Very upset.

If I'm in an airport with my wife, and ask why I don't have service but she does... don't give me BS about the building being thick when it's made of windows. Verizon apparently can get a signal to its paying customers. If y'all can't then what do you expect the end results to be? That's right. Give me service the rest of my trip or you will not receive another payment from me.