Metro PCS

Metro PCS Reviews

 1.3/5 (84 reviews)

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Overall Rating1.3 out of 5
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Metro PCS Reviews

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Page 1 Reviews 0 - 6
Verified Reviewer
Original review: May 20, 2023

The company change my plan with no authorization but I did call to customer service and Karen fix my problem on minutes....I have to said that she offers me a better plan, good service and less money..

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Verified Reviewer
Original review: Feb. 1, 2023

My wife has been a customer of MetroPCS for almost 10 years. She loves this phone service with a passion. She is a hard-working mother of 5, currently attending a University, while juggling a full time job as a teacher for a charter school. Recently, on January 29, 2023 around 11 a.m. or so we had encountered an inconvenience. My wife had broken her iPhone and decided to buy a new one. The process was that she had to switch the account from her broken phone to her new phone. Since her phone was broken she wasn't able to view the screen.

This resulted in my wife not being able to see her screen and produce the security code that was being sent to the broken phone. She was able to verify her account with other information, including her 8-digit security passcode. She was then ask a series of questions with one of them being "What month did you start your MetroPCS?". We fell out in laughter. As stated before and to reiterate, my wife has been a customer before cell phones were even a thing. So of course she couldn't provide the answer to that question and we requested a supervisor.

The supervisor who pick up our case, her name is Laura. (Please refer to the phone call on the date listed above for actual name and spelling). Laura was EXCEPTIONAL. She believed and understood the issue at hand immediately and showed willingness to compromise with a long term costumer that resulted in 100% satisfactory. Her position precedes her and as the power of a long standing customer I recommend that she is promoted or granted some type of financial incentive for the way she went above and beyond. I've read the mission statement for MetroPCS.

It states, "Our mission is to offer consumers an exceptional experience within the wireless industry. By raising expectations and meeting them with excellent customer service, quality products and affordable flat rate plans, we act as a leader in the wireless communications industry." Laura displayed excellent customer service to a tee and I'm proud to say that me, my wife, as well as majority of the members of my family are MetroPCS customers not only because of the service but because of wonderful human beings like Laura. Thank you!

Customer of almost 10 years!

The ** Family.

3 people found this review helpful

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    Verified Reviewer
    Original review: Jan. 9, 2023

    IDK what everyone is saying but I've been a customer for ten years and not one have I had an issue. Even in the mountains I had perfect service. Unfortunately I left because most of their clientele are poorer folks and can't afford the expensive phones. Metro started doing payment plans on high end phones right. So I tried getting 3 phones. They had none and said they haven't gotten any s22 or s21 in a very long time. They were also out of most iPhone. Mind you I live in South Carolina. I called over 100 stores in Virginia, Florida, Georgia, Tennessee, Kentucky, Alabama. Not one store had any high end phones. I was told they had no idea when or if they would get any in. So I decided to leave due to not being able to get the phones I want.

    Although the 5g style is an awesome phone I wanted the best. I can't be with a company that can't keep their stock up and when you offer no credit check phone plans to the poor they fly off the shelves because they can't afford them otherwise. No I'm not being ignorant. I use to be very very poor. It's just a fact. I went to Google fi and got 2 galaxy s22 ultra and 1 2022 5g stylus for 108$ and the Galaxy were 700 off a piece and 200 off for the moto so I decided to leave. Too bad metro is a great service. I never had any issues at all. Very reliable service.

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    Verified Reviewer
    Original review: Sept. 26, 2022

    I recently switched from Verizon to Metro by T-Mobile and it's been a wonderful experience! My phone bill is affordable, I experience fast and reliable service 5G & 5GUC thanks to T-Mobile's Nationwide 5G. I ported my number over and got the phone, case, charger brick, SD card, headphones, and screen protector for $223.00 which was an excellent deal. I've had service everywhere I went in my state, and I love the perks & how professional and great customer care is. I could not ask for a better phone company to be with.

    4 people found this review helpful
    Verified Reviewer
    Original review: June 5, 2023

    I went with this company for a few years. I bought a new in October of 2022 and it wasn’t working right, the technician in the store said the phone is definitely broken, but she did nothing to help me, she wouldn’t replace the phone even though I bought it from her. Then the company wouldn’t replace it for me either. I had insurance and they still wouldn’t honor the insurance because they said I waited too long to file a claim, I am now with another company but I am still paying $20 a month for a phone that is sitting in a desk drawer.

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    Verified Reviewer
    Original review: June 2, 2023

    After 2 years of use, my cell phone cracked and I ordered a new one. They sent one in the mail via FedEx, and didn't send me a delivery confirmation. Via tracking, I saw the package was delivered to a house that clearly wasn't mine, and any attempt to follow-up was met with lies. I filed a police report. FedEx closed the case after a week, but Metro's is still open, and they require a month to investigate. Due to the long wait, I had to buy a new phone out of my own money, and the insurance I paid for was useless.

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    Verified Reviewer
    Original review: June 1, 2023

    I've been a Metro PCS' customer for 10 years my households bills for unlimited internet monthly reach around 200$ plus s month. 3 phones 2 tablets within the last few months or maybe when they switch to Metro by TMobile in my area I couldn't send or receive messages. Was loading pages for up to an hour and a half simple Google searches. So I go buy a new phone a 5g 250$ phone. Only made the problem worse have called 20 times in the last 2 months. They tell me it's because I'm not unlimited on that particular device which I am I pay the bill put me on hold. The woman say, "That's ok honey now your unlimited".

    My local store I go in to fix the issue the man who sells me the phone restarts it. Within a half hour of leaving the store I received a text a partial payment was made to my account. I have no charge that I authorized when I inquired they don't know they see a payment. I can only assume the person who made a payment after me the incompetent employee put on my account. When you call and wait typically they sent you to a different tower. So for maybe an hour it works. I live in the 5th largest city in Philadelphia. I've just had to go and purchase wifi. This company service sucks. I'll be dropping them this month.

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    Verified Reviewer
    Original review: May 23, 2023

    I called customer service to get the transfer PIN number. I use the same PIN code number and I live at the same address and had no problem until now when I wanted to cancel our service. She said the verification I gave her doesn’t match. I’ve been using the same PIN number and zip code for over 13 years. So, I asked to speak to a supervisor and she refused. I was on hold for over an hour. My wife decided to call Metro on her phone to ask for a Transfer Pin Number so we could switch to another mobile network. She gave them all the verification and it matched. My wife was able to get it done. I was still on hold with the same Metro representative. The representative hung up on me when I told her I’m not hanging up the phone until I speak to a supervisor. She was rude and still refused to connect me to her supervisor. I’m so glad we are no longer Metro PCS customers.

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    Verified Reviewer
    Original review: May 19, 2023

    Bought their phone in the internet in one day. After keeping it and trying to work out the internet I decided to take it back., They gave me another internet box. This one didn't work either so I went back and told him, "We're sorry. We can't get it to work. We've tried every room with the box." I kept my phone no problem with that. This is the second box we returned. We ask for the refund right away because we didn't have internet. After 2 hours standing in line waiting for him to return the money he said. "I'm sorry. We can't finish it today but come back tomorrow." So we went back me and my boyfriend the next day again. He said, "I'm sorry. I know I owe you the money because I charged you twice but I don't know how to do it so come back tomorrow again."

    We went back on the third day and he was not there there was somebody else in his place. He told us to come back the next day because that was the guy that was working with us and he knew nothing about it and he couldn't help us to get our money back. So we went back at the fourth time and the guy said again he is having trouble with the computer but he said for sure we will have the money for you. So on the 5th day he had text us and said he reimbursed the money so my boyfriend checked his checking account and what he did was he took back the money that he originally gave him the first time for the first box. And he gave him a credit on the first box but not the second box.

    We've been fighting these people for 5 days to get the money back and put back into the checking account. We showed them the checking account about what he was doing and he just laughed. We tried calling them this evening and they won't answer the phone. I guess they know our number. I called corporate and she said, "Go down there and talk to him again. They should give you your money." Well we were out of $67 and will probably never see it because we tried five times.

    Now that I read the reviews I know we will never receive our money because corporate doesn't give a damn about anything and I can't get through to their number anymore I don't know what happened but they kind of disappeared off of the planet. I talked to a Liz at corporate one evening and she seemed very nice and she said she would get this taken care of and we heard of nothing. Never got a phone call from anyone. But Metro did call us today and the guy that has been waiting on us said that they reimbursed the money but when we looked at it in the checking account we seen that he had taken the money back from the checking account. It was not credit at all.

    I think Metro PCS should be sued by all of these people giving bad reviews and we should all stick together. I am willing to do this if everyone else is to sue the hell out of these people for ripping us off. They only have one star and only one good five star which is probably the brother or sister that made up the review. The place I am talking about is on 1792 Longwood Florida 32750. These three guys are a joke and one of them is the manager and every time he seen us coming the door after the second time he goes back into the office like these guys belong to you I'm not dealing with them.

    This place is a big joke don't ever buy a phone or Internet with them they will rip you off. There is no corporate number anymore these Metro stores know this so that's how they can treat everybody like **. I repeat do not deal with MetroPCS they will take your money again and again and again and keep it. Something needs to be done and I mean now.!!!

    2 people found this review helpful
    Verified Reviewer
    Original review: May 12, 2023

    MetroPCS is the worst service. I went to Mexico and I call before to have internet there and no one can fix my problem, not even a supervisor but they charged me 53$ and my phone didn’t work until I came to the USA again. It’s so frustrating and I will be switching from MetroPCS, closing my account.

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