Metro by T-Mobile Reviews

I'm in my 60s and have used all the cell phone providers over the years. I must tell you that Metro PCS provided me the Best customer service experience I've ever had. Not only that their phones are great and payments very affordable.

I accidentally paid my bill twice. I contacted Metro PCS's customer service line via phone call on the same day. I was told my refund ($50) would be returned to my account within two business days. After 10 business days I still saw no pending transaction and contacted my bank who told me there was no refund pending from Metro PCS. I had to talk to OVER TEN customer service reps. who WOULD NOT put me in contact with a supervisor no matter how many times I asked.

I have a 50.00 plan that is supposed to have unlimited data. Less than two weeks into the month I am receiving text messages in Spanish telling me that I have used up my data and my speed will be slowed down. This has been happening every month. Even when I had the 60.00 plan. The speed is so slow that it times out when trying to open a webpage up. Forget about watching videos or a movie. It never. Stops buffering. I am so disgusted with their service that next month I probably will be switching companies. I have used Metro since they opened. What they are doing is wrong and it needs to change. Customer service agrees that this is wrong but nothing gets done about it.

I switched to Metro about 6 months ago purchasing a new Samsung J7.. It has not only been the worst coverage service with dropped calls and dead slots but now I have a phone that died and they refuse to replace or service!! I needed a reason to change carriers and this is it! Buyer beware!!

WARNING NO WIFI EQUALS NO INTERNET AND BARELY ANY PHONE SERVICE! Metro PCS changed something in June 2019. I switched to Metro from Sprint in 2011 and the service was great. Now the phone service is mediocre and the internet is non existent unless you are near wifi. I was having problems between 4pm and midnight so metro pcs asked "is your wifi on"? I said what does that matter when I pay you for unlimited everything? They checked my area and said the service is great here so buy a new phone....always their answer to spend more money with them.

I have never been treated as bad, from the sales person to the customer service rep to their supervisor, as I have by the employees at Metro. Two of them kept me on hold for 2.5 and 1.5 hours so I would not submit bad reviews. On every level I was told they couldn't help me, nor would they give me any phone numbers nor addresses to further my service and phone return complaints. It makes me so angry how poorly I was treated and dissatisfied I am with Metro I will not go into the lengthy story of running from store to store to store to store, and hours upon hours on the phone trying to just get service for (2) iPhones paid for cash and months of service (again paid for in advance) and now I have to go and buy YET ANOTHER PHONE PROBABLY WITH AT&T since they have consistently provided excellent phone and customer service for myself for 20 years.

I went to my local MetroPCS store in Biloxi, MS.. I explained to them that I was having financial and personal issues and was unable to pay my entire bill. One of the workers there named Malik, was very understanding and even paid for the rest of my bill!! What a blessing! Lauri was also there and she was a tremendous help! Best customer service I've ever had! Thank yall so much for helping me!

When I came in to Metro PCS the store was out of the phone that I wanted to purchase so they sent me to another metro PCS. I was supposed to get a deal you buy two phones for the weekend deal. It's two phones two cases two chargers and two months of service one for both lines for a 180. When I was purchasing my phone I told the guy there which was making sexual jokes back and forth between him and the other lady about underwear and how she can rip off old men and he needed one more phone to make his quota anyway the bill came to over $300. I kept asking why the bill was so much. He in return kept telling me it was taxes and other fees. Then when I walked outside and I looked at the receipt I knew there was a mistake. I called customer service. They told me he charged me over $100 too much.

This company this Bad bad service. I am a truck driver, and being out here, there is no service, can't call home if I need to in emergency. The video calls Suck too. Freezes up, you sound like a robot!!! No one can call me, I had it with the pc **,!!!! I going back to Straight Talk. If you people say you get good service, leave town and I bet you don't, and can't make a call. Metro, I don't know how you stay in business. With this crappy service. Very very unhappy????

This company Metro PCS stole money out of my bank account while I was in DOC from Sept of 2016 through May of 2018.. Don't trust metro PCS. They are genuine switch hitting thieves.. They also provide less than professional services, quality and customer reps are far below quality and this company don't care about their customers at all..

Yesterday I visited your Metro PCS store in Portland, Texas located outside of HEB grocery store. I viewed an LG Stylo 5 and wanted to purchase the phone but being that did not get paid yesterday I would have to return. The manager of your store told me that this phone was $49.00 and $17 for the activation fee. I said I would return when I got paid to purchase the said phone. After driving 30 miles to your store and getting my hopes up the manager says to me, "You came back for the phone?" I replied, "yes." Then all of a sudden I am blindsided by the employee Stephanie when she tells me the phone is $249.

I am getting sick of the MZone crap continually popping up on my phone! If I was interested in this dumbed down drivel, I would have activated it by now. I tried to delete the app from my phone, but it just created even MORE push notifications. STOP ALREADY.

Read the reviews. I don’t even have to. I know what they are going to say/ represent. The employees on the phone are all in the Philippines. The ones in the store straight outta the HOOD most likely paroles. Not anyone you want having access to your CREDIT. My 72 year old Mother talked me into trying Metro. Biggest mistake ever. Security on your wireless carrier is as important as a seatbelt in a high speed accident. I now, after a Metro sim swap, have 30K in stolen $ I am trying to recover (Bank Fraud) ID theft, non stop hassles. The store reps are beyond useless and not professional. You get what you pay for. If you are straight out of Jail by all means get a Metro account. If you are an upstanding citizen with a bank account NO DONT DO IT.

The coverage is good and the quality of the calls are decent. But the customer service is RIDICULOUS. They give incorrect information. They're inflexible. They're a disaster. They could provide the same service for MUCH LESS. If there was something comparable, I'd switch services in a minute.

4 months ago I purchased a new LG phone from this store. 1 week after purchase went to store, told them it was overheating. Was told 1st I had too many apps, I had 7, removed 3. Went back 3 weeks later still overheating, burning my face. Went back a total of 4 times. 1st 3 times no damage to phone, 4th time it has a scratch so now they will do nothing. Ignoring that I have been 4 times with same burning my face. Their solution was to give me a recycled phone. New phone was defective, recycled I do not trust from this company. Have been a good customer for several years, no longer.

I bought an iPhone and service (including Mexico plan). I explained that I would be moving permantly to Mexico. Well the service was spotty at best. I tried to get my phone unlocked so I could get service with Mexican Tercel. They wouldn’t do despite having had service with them for well over the 180 day minimum. Then I decided to bite the bullet and buy a new phone from Tercel. Tercel managed to somehow make my iPhone work with their service so I called Metro to cancel my service (no contract). They said I would have to bring the phone in for that. I explained that I am in Mexico. They actually told me (1 store and 2 corporate headquarters) I’d have to FLY BACK AND GO TO A STORE WITH MY PHONE TO DO THAT!!!

I have been with Metro PCS for about 7 yrs and have been generally satisfied with the service. Unfortunately today I have to say that they should re-consider the policy of charging customers for the mistakes they themselves make. I recently changed my bank card, I tried to update my saved payment method thru their app with no success so I called customer service, the girl (foreign) said all was well. Let's jump ahead 2 wks. My service was suspended for non payment. Ugh!!! Call #2 young female (foreign). Charges me an ADDITIONAL 7 bucks to re-establish.

Do not ever do business with Metro PCS in Paulding Plaza on Merchants Drive in Dallas Georgia. The manager there refused to give me her name but that's ok because it's on the receipt (N. **). She is extremely rude and hateful. I'm not sure how she got that position as her customer skills are absolutely atrocious. She literally yelled at me and treated me like dirt after she sold me the wrong equipment for my phone and I told her I needed my money back.

If I could give no stars I would. Went to get unlocked phone activated and he said the sim card that was in the old phone would not work. Me: "Okay. That's cool." 20.00. Then the new sim card not working. Him: "Oh you got a big problem." Me: "Did you put the IMEI in the system.?" Him: "No. I don't need to." Me: "Well how will the phone active?" Him: "I dont need it. Trust me." Me: "Well just please TRUST me and put the IMEI in the system." Him: "Alright but I am telling you that ain't the why it works." Me: "Okay just try. Thanks."

I Just joined Metro 2 months ago and noticed I had to change my plan 2 times and top up 5 times. I thought the hotspot was being used extremely fast. So today when my plan refreshed due to new month, I checked my hotspot usage and it said I used over 5 gigs once the plan refreshed. It said 5.34 of 29 gigs used. This is impossible since I never turned on my hotspot for 3 days and it was just refreshed 1 hour into new month and my mobile hotspot wasn't turned on. I don't tether either. I called up. They fixed it, however I'm thinking they are scamming millions of customers. I had them put a ticket in for last month since I had to top up and change my plan. But someone needs to check them on billing.

I have been a Metro PCS customer for about six years and havent had any issues with service or billing. The Metro phone app is simple and easy to use. The only issue I just had was that I wanted to change my plan to a 60.00 plan but couldnt find what I needed on the app so I called customer service and had to call 2 times because of an issue with Amazon Prime. Then I found out I was charged for both calls, $3.50 each call I guess since it was 7.00 total. So now I'm going to change phone co's since I dont think I should be charged to get help over the phone. I would have done it thru the app but what I needed wasnt on it so I had no choice but to call. I like helping underdog co's and also so there's less of a monopoly since these co's are getting so big. Anyways will be leaving to another co over that.

I cant make a phone call to my dad who also has MetroPCS, the phone always goes in and out, calls fail. This is an everyday, every hour issue. We live by a major metropolitan city, yet it still happens. I thought the merge with T-Mobile would help but it still sucks. They need to update the towers and services to make this company worth keeping. I have a brand new iPhone X so it's not the phone either.

My husband nephew and myself just switched to Metro from Boost. My husband told me it was going to be a mistake and guess what my husband was right. Switching was the biggest mistake of my life. The whole 10 years we had boost we had no problems but now with metro it's been nothing but problems. We have been lied to over and over by customer service telling us our next month would be free because our service sucks we drop call after call we have no service in the city we live in even though there are plenty of metro stores in our area. Then when I called again today they said they could only give credit for 1 phone but the problem was with all the phones what a joke. I will never refer anyone to metro and my family will be leaving the Metro PCS company because it's the worst service we've ever had.

Almost 2 years ago in 2017, I purchased the Galaxy 9 cell phone from Metro PCS in Oakwood Plaza, Hollywood. I met with Emma, a friendly, caring and knowledgeable sales lady who was happy to help me make decisions on what I wanted and needed. A few days ago, I ran into her at Oakwood Metro PCS and she remembered me. She was just as happy and helpful as she was then! I was fortunate to have help from Elaine, who ordered a tempered glass cover for my phone and called me when it came in. These ladies are terrific customer service employees at Metro PCS. Emma and Elaine are an asset to the company for their outstanding customer service relations!

I was a client of Metro PCS for 10 years and just because I stopped paying my monthly fee for 3 months my phone number was given to another person. All my personal information is linked to that number. I hope phone companies understand the importance of a phone number in terms of security and keeping your personal data safe. It seems that Metro PCS doesn´t understand. So irresponsible!

It seems there is always a catch to how the outlets advertise, and each store differs in policies and how the advertisement they interpret, (ex 4 phones and lines for $100.) One store says "if I bring in 4 customers". I went to another Metro PCS store. They gave me 4 phones for $120. One of the phones broke and I went to the outlet in New Haven Chapel and Church to take advantage of the free phone offered as suggested by phone customer service and big sign on store window, the free phone turned out to cost $170. with tax, I had just paid my phone bill and needed to have that line available, the store associate said ("Free don't mean free"). This was a most frustrating experience.

I am a new customer with an unlimited data plan. What I wasn't expecting was horribly slow data speeds on both Samsung A20s. Consistently speeds around .2 to .8 mbps. Indian support absolutely useless.

These people refused to give me my account number or transfer my service to another MetroPCS phone that was not brand new. They only would of I bought another phone. Their phones are crap and I bought 3 in 3 years that kept crashing. Now I am in a nightmare trying to change all of my accounts to another phone number. Because I can not get verification on my old phone because it crashed. They are horrible and I will never use again! If I could give them zero stars I was would!

I was sold a WiFi hotspot through one of your stores in the Gallatin Valley Mall in Bozeman Montana. It was sold to me stand-alone, which is in violation of YOUR company policy. I had questions about the unit and I returned to Bozeman only to find that EVERY Metro PCS store in Bozeman had suddenly CLOSED. I drove to the store in Butte, 80 miles away, to get help. Since the ONLY number associated with the account is the phone number assigned to the hotspot device itself, I couldn't give them a PIN number, since the device doesn't have a text function. PLUS, I was told that since the unit was sold as a stand-alone, my WiFi data would cost at LEAST double of what I was quoted, and without a PIN number it didn't make any difference anyway, since I COULDN'T access MY OWN account. This constitutes fraud at the least, as well as breach of contract. I want this FIXED.

A male agent tried to help me in changing phone plan and registering free Amazon Prime. I specifically asked about signing up for Amazon Prime and he told me I would be receiving a link for it but I never did. He also reset my network and never told me it takes around half an hour for service to come back up. On top of that, none of the codes that I received for registering Amazon Prime is working. God awful customer service and carrier.

I have two phones lines with "Unlimited" coverage. The phone and texting is fine. The Voicemail works intermittently, so that actually is more of a hassle than just not having it. Data only works through wifi. Through the network it basically does NOT work, or on the off occasion that it does it can literally take minutes to open Google. DO NOT WASTE YOUR TIME AND MONEY. THEY ARE THE WORST CARRIER I HAVE EVER USED. The customer service is also a complete waste of time. Spent over fifteen minutes after it said it should be less than 31 seconds, twice. Then I get a rep that could barely communicate in English.

Went to Metro downtown. Was quoted price of 67 then next day it was jacked up to 88. My buddy has receipt of one he bought for 78 same phone. Go to the next store at 52 and 4th St. Petersburg FL and recorded him violating federal laws by stating a price of 109 and saying it was for taxes. Next store on 4th St. The last one before Gandy says I have to buy the 60 dollar plan to get phone for free but have to pay 16 dollars for tax on phone, then 60 for plan plus 16 dollars tax on that! All 3 lied! I recorded everyone of them and am sending this information to corporate. Today was a good day for catching conmen. Do yourself a favor and go to T-Mobile.

Left T-mobile years ago due to service and customer service issues. Now they bought Metro PCS and service going downhill fast. I have a google voice # that I give to the world and forward to my private Metro #. It used to make receive calls and texts fine. Suddenly calls sporadic, no texts etc. Finally spent hours with my bank why my security codes no longer coming through. Their support ppl said Tmobile. Went to metro, had phone reset on. Calls forward but not texts.

I've been with the company for 8 years, and I know for a fact the merger hasn't improved anything. I've had bad cellular service at times including when the whole network goes down for longer than 48 hrs but nothing is worse than when you're having financial issues and customer service doesn't want to extend your services for just a week until a person gets paid. I've never had any late payments or overdue days and yet 8 yrs later when I'm asking for a single extension, they don't want to help out a person for this one time. It's a ridiculous company that should just be called T-MOBILE since they are following the same ridiculous procedure. If you intend to get METRO PCS I strongly advise against it, you'll probably end up with same horrible customer service personnel who don't understand English or what means to be late once in 8 years.

Had service for about 2 yrs and since then they've continued spiraling downhill with slower speeds, dropped calls, less coverage and continue raising prices of service and phones for new and existing customers. They continue to harass me even though I've told them switched to Verizon. I had two phones with 2 lines for two miserable years. Period!

Metro customer service is extremely horrible. IF I COULD GIVE THEM A MINUS RATING I WOULD!!! Not only are the agents unskilled but so are their supervisors. I asked for their human resources department and this supervisor tried giving me the number to a main store in my area. Then when asking for corporate office number, I was told they do not have one only an address. This same supervisor not 5 minutes later tells me they only have a corporate office number that she can give me and when I openly pointed out the contradictory statement she denied even saying it. All I needed was my network unlocked so I could use my phone on my government phone service. They claim to have no tech support either. I have spent over 2 weeks and 10 hours so far with no resolution of this matter.

Monthly payment glitches with their myMetro payment method makes it impossible to know if you've paid as you can't log in to MetroPCS or Metro by T-mobile. All sorts of outdated links litter corporate site, when you do get a human in Philippines, they are interested in payment only: no access to supervisors, nor do they help in any way to address problems logging in. This works as a good business model: customers panic so they not only repeat a monthly payment, because myMetro doesn't work - deliberately - one is forced to call to pay over phone. Predatory Corporate profit game works beautifully here. "Ma'am? Just pay. Only you won't be able to see what you've paid. We pretend you made an error in a payment, cut off service. You all in a panic, and we get $5 per call. Guess what: only until you get your credit card statement will you see that we've billed you twice." Terrible experience.

Metro was absolutely the worst experience I've ever had in the cellphone world. From the moment I walked in the lady would not even get out of the chair. She sat there unprofessional with a blanket covering herself pointing at phones. Would not even get out of the chair. Then it took two days for them to Port my number over, they collected all the money upfront and told me everything would be fine. Again it's up two days, I went on to experience terrible customer service on the phone. They did not even care about how their employees acted and what they knew and did not know about their owner equipment and their plans. Then the cell phone went on the break 2 Days Later and they would do nothing about that either. I paid $130 for two phones. They wanted to charge me $150 to fix One phone. There you go.

I have the best service in the world and the internet is great. I just don't like all the scam likely calls... So if y'all can stop these call that would be wonderful crazy thang. How do they get our num.

Refused a refund 1 minute after purchase. I went in the to the store and purchased a phone charging cable. As the lady was ringing it up my friend came running into the store and said "We don't need it, I found it in the glove box". The lady behind the counter absolutely refused to give me my $25 back even though my hand had not even touched the bag it came in. I took it to another Metro PCS store the very next day, they could clearly see the package had not even been opened, but they also refused and said all sales are final. Disgusting customer service, I will never, ever have my phone with them.

This company is an absolute ripoff. They just stop working out of nowhere. I have an account with them and just stopped working out of nowhere. My plan is paid. Please look at pictures. This company is absolute garbage. Don't go by the price. Shop around and see there are better options there. This phone has left stranded for the last time. If you have been ripped off by this company you could a charge back if you pay with a credit card..

The whole MetroPCS experience is irritating. The app really sucks. Doesn't take my ATM card most of the time. Constantly says not authorized. Have to enter payment multiple times. Won't save my card data. Will not let you pay ahead for the future date you must pay instantly. The store people don't know anything at all about the plans or what they include. There is no feedback whatsoever anywhere on any site or any app. Claims to be high-speed data but our data is extremely slow compared to our other friends' services.

My phone started acting up after I became eligible for upgrade. Wouldn't charge, started shutting down, going from 80 percent charge to less than 10 percent in a matter of minutes without being used, unresponsive keyboard. I went out of town for two weeks, 1 on a cruise the other where MetroPCS wasn't offered. The entire time my phone worked flawlessly then after I returned home my would not charge to max and after all night on the same charger it hit 87 percent and dropped to 10 percent while in my pocket. I called livid. All they would tell me is my phone was messed up or my charger or I should upgrade or buy a battery. Funny how none of that happened when I was out of their reach. I turned off my auto pay, now my phone won't charge past 30 percent. Been with them for over 2 years. And told them if my phone doesn't start working this will be my last month.

I have been with Metro PCS for 2 years. Never missed a payment. Six months ago my phone was going out. So I was prodded into buying a new phone. In April of 2019 my phone started to create problems again. First month they said it was because of recent storms that their towers were down. Then they said it was because the lightening ran in on it. (PHONE WAS UNPLUGGED) Come on now I didn't drop off of a truck. The last time I was told by an associate to leave their company and go to a different carriers. WOW. WOULD NOT RECOMMEND ANYONE TO GO TO METRO PCS. THEY ARE ALL CROOKS.

I have been a customer of Metro PCS over 15 yrs. I have never had an issue with coverage, or customer service. But I am SO OVER them giving only new customers the best deals!!! If I am a new customer I can get 2 lines, with 2 free phones and Amazon Prime for $80 a month. As an existing customer who has been loyal over 15 yrs I get.... NOTHING! Not even a deal on a phone. Hey Metro how about you try and reward your longtime customers once in a while? I am researching other carriers today. I am over you Metro.

What is the point to have an unlimited plan if your services never work! I live in Clermont, Florida and I am a student. As soon as I graduate I am leaving this crap company. 1 year with them and I have been through 3 phones because they never help resolve issues. They have always blamed the phone. After 3 phones changing it out because I believed them I know it is not true. It is their ** service. Also, representatives at the stores are a bunch of liars and once they sell you a phone they can't help you.

We all (maybe not all) remember when Metro PCS came to life years ago and all their issues. We've been with Metro for over 15 years and now all the calls go over seas and they seem like robot and believe it or not, they don't or WON'T transfer you to the US???? Ported my number 2 days ago to their Mother or Sister Co. T-Mobile and they would NOT provide any assistance (not even a simple account statement). I'm guessing they STILL have issues. NO CUSTOMER SERVICE!!!! People from the other side of the world that don't CARE about any US customer.

The service with MetroPCS is great. The phones are deceptive. Here's how it works, MetroPCS by T-Mobile has cheap under $100. These phones are used as bait, the phones are defective so when a customer comes in the employee will ask what's your spending limit. If your spending limit is not what they wanted to be they will sell you a defective phone and of course you will have to bring that phone back usually the next day. It will start shutting off or going to sleep, something will go wrong with it. You, the customer will go back to the store tell them their phone doesn't work, they will pretend to try to fix it. Then when they can't they will tell you they can give you a new phone but they will have to give you the same brand. You will take that brand home, it will do the same thing as the other phone you just returned because the defect is in the phone.

When I switched to MetroPCS there was a promotion on free phones which I was told did not apply to me. I purchased several phones and all were defective. Just stopped working for no reason at all. I was under the 7 day refund warranty and was not allowed a refund or given the warranty replacement option that comes with the phone. Customer service at the Quakertown PA location, was unwilling to resolve my issue and would not allow me to speak to managers. Store manager told me he was trained not to give manager numbers and was told he was not allowed to issue refunds or warranty.

This is the worst phone!!! If you need it to work "Stay away from them." I am at my wits end, it crashes when most needed. The phone shuts down unexpectedly. You cannot get pictures for work related purposes. My Boss is pissed off. Because I chose this **.! I get other people's phone calls. Ready to lose my Relationship over a damn phone.

Absolutely unprofessional customer service. If I could leave less than one star I would. I have never been treated so poorly by a company. Totally unacceptable. I called about five times. The lady was very very rude. Her name was Shawn. After not providing me with any details about my phone all she did was put me on hold and transferred me to the MetroPCS automated voice message system. Absolutely horrible.

I've been having the same issues for 5 months. Made many phone calls. Troubleshooting is always the same. Still no correction to my data. I keep getting an error saying data blocked. I cannot make phone calls, can't receive text messages or make text messages. Can't get online. My phone becomes paperweight. Again called them a hundred times and the response is the same. They don't even offer to give a discount to provide some kind of a relief but yet they say that we're their most valuable customer. I'm done with Metro PCS T-Mobile. I am switching to AT&T. Customer service over at AT&T is much better and their services are much better. If you're planning to purchase or get a contract with Metro please please please please keep in mind that if you have issues they will not resolve it.

A few weeks ago my name started showing up a different name, whilst calling landline numbers. I have called twice now. I have no idea where I am calling, some Asian country. I know this because I had a hard time understanding what the girl was saying. Apparently, I am now Shelton, as this is the name that appears when I am calling someone. Asked to speak to a supervisor, knowing there wouldn't be one. They side-stepped of course, and did the same thing again. Still not fixed. Seriously considering going to a new provider. I was happy with them up until this point.

Run from this company...FAST!! I have been with them 7 years and all was fine until 2 weeks ago when they "upgraded" their phone system. My phone # shows on caller ID as someone else. They can't fix it. I went to Verizon. 2 weeks and still not fixed. When you call you get the Philippines and they don't understand the problem.

On my business line, my caller ID keeps showing a woman's name whom I do not know. I've called Metro 5 times and they keep telling it's going to be fixed in two days. When I call people for business reasons they won't pick up the phone because it doesnt show my company name. If you're a consumer or business that has experienced the same problem, then contact me at **. Just outline your experience and I'll forward your complaints to a class action lawyer so we can be compensated for our aggravation.

On 08/1/2019 I went to the Metro PCS in the 252 block of South Broadway in Baltimore City 21231. My Phone battery had burn out. The cashier told me if I paid 50.00 they would put a claim in for a replacement phone. So I gave them 50.00 cash. They then told me to come back in 24 hours to see was my claim approved. So I left then came back after 24 hours. When I ask about the claim they said it was no records to show that transaction. And there was nothing they could do.

MetroPCS - Metro by T-Mobile is endangering my safety and the safety of my clients. I'm on call 24 hrs a day. Metro and their sponsors send links to my phone sometimes every 7 minutes and as late as 1:48 a.m. I complained by sending several hundred texts requesting them to unsubscribe my phone number. Sometimes, they would stop for 7 days and then restart the process with a vengeance. Their actions prevent me from getting proper sleep because I have to check my phone every time I hear the notification alarm. Due to their unwanted links keeping me awake, they are forcing me to drive to work in a drowsy manner and I have to force myself to stay awake and be alert for my clients who have to depend upon me. I desperately need your help because they have constantly ignored me. I thank you in advance for your assistance.

I went to the store in Paducah and bought 2 phone with service cost me 138.00. The kid said I had good service coverage in my area and I saw the coverage. We got 2 Stylo 5s. We got home and my phone wouldn't work. So I called customer service and still nothing so they troubleshot the phone again and nothing. I was told the phone was malfunctioning and to take it back. They said since I was in my 7 days I could pick a different phone. I called the store and the kid said I could bring it back in exchange for another phone as long as it had under 24 hrs talk time. I said, "I will see you Friday," he said, "ok."

We had asked if Metro PCS/ T-Mobile got service where we live. It's a small town. She as in the customer representative pulled up a screen and told us we would indeed have service. With her telling us that we went ahead and purchased 2 separate phones & the unlimited plan with hotspot & Amazon Prime. & We get service nowhere except in town or the road closest to town. Not satisfied with false information. Waste our money and phones when that kinda thing isn't cheap.

My husband and I went to the Metro PCS located at 2465 Nazareth Rd Easton, PA 18045-2743 to get help with my husband's phone. A young man started to help us when another customer walked in. There was a lady behind the counter looking at the computer and talking on the phone. The lady approached the counter and the lady behind the counter rudely comments "I am on a managers' meeting, you will have to wait." Then as the young man starts to answer our question, the "lady who we assumed was the manager" yells over interrupting him, saying she needs him on Saturday in two weeks from 4-8 PM because Lisa couldn't work that day. He replied, "I don't know if I can, I will have to check my schedule."

I had service with Metro for a month. The experience was so bad that I left after only a month. I had their unlimited plan and received a free phone. I could never connect to the internet. Their service was so bad. Since they did not provide what was advertised I left. I called customer service to get my account number and rep refused to give it to me. Horrible customer service to match a horrible company. Just glad to be gone. Buyer Beware!! This company has 1 star for a reason. I learned the hard way cheapest isn’t always the best. Do yourself a favor and avoid Metro at all costs.

I've been with Metro PCS for several years but am at my wits end. I can't even count how many times my bill has gone up 5 dollars without notice and the customer service leaves something to be desired. Also because their phone plans change constantly. Be prepared to be stuck with an unsatisfactory plan without any options to change it that may have been available the previous month. Definitely best to look into other cell phone providers.

I just want to explain that Metro by T-Mobile does not accept MY card payments over the phone or online. I once I attempt to process the payment I receive an error message stating that my card has an invalid number. Mind you I've paid many over the phone and online charges with this same card. I call my bank and I'm told nothing is wrong with my card and that no payment was declined. So again I try online and receive the same message INVALID CARD NUMBER!!! So I attempt again with customer service and I'm told that it's an invalid card number and I should try calling my bank *rolls eyes with an annoyed face. My last attempt I use a friends credit card that uses another bank and I come to the same dead end INVALID CARD NUMBER.

I've had METRO PCS auto pay set-up for approximately 1 year, 4 months ago it stopped working but I was able to log in on their website to pay my bill. 2 months ago all payment options stopped working, comes up with an error but there's no error on my part. Customer service had to go into my account and delete my credit card info and add the same info again in order to pay my bill. Customer service said it's a $3.00 fee but they waived it because it's their issue not mine. I've read reviews and it looks like I'm not the only one having this problem. I will give it one more month and if I have to fight to pay my bill then I will get a new cell company, I'd rather pay a little more and not be aggravated Every time my bill is due.

On 7/18/19, my phone stopped being able to access WiFi calling/text. I called tech support three times, and they insisted that the problem was with my device. They referred me to Apple (when they should have honored by in-store warranty for the phone, which I had purchased from Metro 9 months previously). I had to negotiate Apple tech support on my own. Apple agreed to exchange my device for a new phone. I received and set up the new device, only to have the SAME issue. I went into a store and the store manager identified the problem right away. Apparently, this is a known account issue. The only resolution is to create a whole new account and delete the old one because something in the account keeps turning off the WiFi calling on my phone. Metro by T-Mobile support blatantly, absolutely REFUSES to do this unless I agree to pay twice my current monthly rate.

MetroPCS charges you a fee if you put your SIM card in a new device, regardless of if you wholly own that device. My phone was in the Apple store for warranted service and Metro wanted to charge me a $15 fee to activate the Apple loaner phone, and then another $15 a week later to reactive my repaired phone, all with the same SIM they had just charged me $15 for two days before in an attempt to fix the issue.

Gotten this number and did not realize it was tied to the same bank I have. Well when the person sent me some money the girl that had this number before claimed the money. We have filed a claimed and now I don't get my money. ****Beware when you get a new number because the person before you can get your funds. I think Metro should award me a free month behind this.

On June 7th 2019 my wife and I went to Metro PCS in Pascagoula MS off of Denny Ave next to the Wal-Mart there to get 2 phones for my wife and son. We walked in and asked a young girl that looked 17 or 18 if we buy phones there if we could port them over to our carrier and without pause she said, "Yes" and started pointing out the phones. My wife picked out the Coolpad Legacy and we picked out a Moto for my son. We got to the store at 7pm and they close at 10pm. The entire time we were there for over 4 hours because the girl could not get the phones ported over to our carrier and the other worker that was there wasn't helping even though she asked for help.

I was a Metro customer, but I was totally treated unfair. I had their Blade phone for about a year. Then I bought an iPhone, my first. Even bought the protective case. I paid before the 27 bill came due, way before. iPhone missing, lost or stolen. They will transfer the phone number back to the old phone, of course with a fee, but not the 30 dollars I prepaid on the iPhone. What? Same number people. My 30 dollars must of went to the greedy monster account. You know the unseen account that senseless companies use to "grab" any "extra" money that you may have. Like I don't need that 30 dollars. Plus the 15 dollars to transfer back to the Blade, plus the cost of 20 dollars for a sim card.

Incorrect information on their website. I called their customer service department and after waiting on hold to get through and on hold waiting for them to confirm ... after 30 min, they did confirm the information was incorrect (I confirmed with the manager as well). At the beginning of the call, their system asked if I would partake in a survey after the call. I agreed. After the call, I waited for the manager to hang up (so I could start the survey).

I have had Metro PCS as a service provider for six (6) years. I live in Atlanta, GA and the service is FANTASTIC! Super fast-and that includes the mobile hotspot as well! Customer service has never been a problem. I am being totally objective my review - I don't work for Metro PCS, I work for hotels. And I am not receiving any benefits for this glowing review. But one. I read countless reviews prior to purchasing ANYTHING. And as reviews help me, I would like to help YOU make an informed decision. Choose Metro PCS! I have never wanted -or thought about- another service provider. Neither will you. Metro PCS is all you need, all you will want in a cellular service provider. Never lost service, had slow speeds -I do always have a good phone- or had problems with their customer service. Or price, for that matter. This should be all the information that you need.

So here's my story. Switched to Metro, they convinced me I really needed insurance and that I would be eligible for a new phone after a certain time. Well I held that plan and insurance for about 10 months when my phone fried on the charger. They said it was outdated and I had to get the newer version and guess what? Insurance does no good and I still pay the same price for the phone. So this time we didn't fall for the insurance, but instead they talked us into changing our phone numbers and upgrading to 4 lines. (Had good service before this) so we did it. From that very day, our phones have been the most worthless pieces of plastic floating around planet earth. There's no service anywhere, even with 4g and full service bars. Internet reminds me of AOL from 1998. Calls? Not gonna happen. Period. Text messages? You're better off writing a letter and dropping it in a mailbox.

Well I am here to say my internet has been down for two weeks to be technical and I had my card stolen recently and had to have everything canceled and refunded. Still no cars, cash or anything and I had to pay them my last just to find out I use my phone and internet for work so I can't go to work today because of a 72hr window that they claim they can't lift until my next bill is due and that's bs. I have really considered switching companies because it's things I'm finding out about this company as quick as you blink. I have not only been with them for yearsss okay but it's really time to reconsider just switching. Bottom Line and then on top of that they didn't want to give me the 72hr window because they thought I disputed something. I've never done that in my life so assuming will never ever win. You would think right.

Was a customer with Metro PCS for almost 6 years. Only had 1 upgrade but didn't really cared. Went into their store and told them I was thinking of changing carriers and needed my account number. Without hesitation the sleepy clerk handed me the info and not a word was spoken. Guess she didn't care to lose a customer. Terrible clerks at all their stores but this last one at Pacific View Mall in Ventura Ca was the worse. So I switch and farewell to a company that doesn't mind or care losing customers.

I bought a phone (FOXX) from Metro on July 2, 2019. Two days later the phone couldn't get a dial tone. Then when others called it it would not ring. I took it back 5 times. The ONLY way I could get a dial tone was to turn it off and on 5-6 times. I purchased it from All American Wireless at 45200 Ford Rd. in Canton MI. The manager ** basically told me there was nothing he could do. So I smashed the phone outside the store and took it in and put it on the counter. What good is a phone that won't ring? PS I ended up smashing the pone on July 17th 2019. I have others that tell me that they have to restart their phones to get a dial tone. They are either with Metro PCS or T-Mobile. I would strongly recommend you NEVER buy a phone from All American or get hooked up to T-Mobile. Something is going on with their towers. Buyer beware!

This site is not letting me type out my full answers. When I do and look for corroborating information half of what I typed is missing. I feel I am a good customer and had almost a $300.00 dollar credit to my account. You can't reach someone who can speak clear English. I am not profiling, just stating facts. The personnel you are directed to are very hard to understand and absolutely do not listen. They interrupted you constantly and try to talk over you. You can sit there quietly for long periods and listen to them repeat themselves several times and ignoring the actual reason of the call. Even after you let them repeat themselves for minutes on end and stay quiet, as soon as you speak they interrupt you and refuse to let you try and explain your issue in its entirety causing the communication issues.

Metro claimed that my area had "excellent" coverage, and still claims as such to this day. I got this Metro PCS plan with 2gb data solely for emergency use. I have had 8 power outages in 2018, and 3 power outages so far in 2019, every time my area loses power, my Metro PCS line quits working about an hour later. No 911, calls or text. When Consumers Energy begins working on the power lines after an outage, the only cell tower near me that Metro PCS/T-Mobile rents from Verizon has its power cut. This causes all Metro PCS lines to be routed to another cell tower that is so far away that mine and other Metro lines become useless. This is not "excellent" coverage.

I called customer service 3 times one night, two couldn't understand, 3rd was nice of zero help. I can certainly pay my bill, no problems, trying to use internet almost impossible. I pay for unlimited data, but internet will not work period! My phone asks me to answer a question, to get password, but no question huh. I called customer service, who said they couldn't ask me the question, huh. Why am I paying for internet. Metro PCS is for poor people, even though it under T-Mobile umbrella. I should be given a refund and fix this problem!

The personnel at the two stores that I visited had conflicting information. The store that set me up with phones and service made mistakes. She made the wrong phone the primary and set one of the phones up with the wrong Google account. Trying to work with customer service to correct this was grueling. I found out today that the primary phone was not corrected and the information we were given about plan changes were wrong. We cannot change our plan to the one that we wanted and the primary phone has not been changed. Oh, and we never have been able to get Amazon Prime as she set it up with a made up email and password of her making. Enough said. I will be shopping for a new company.

Their offers are a deception. I paid US$50.00 for a phone that I returned the next day and took one was free, and they do not return my money. I spoke with the manager Theresa, she is very arrogant, almost called me ignorant. I felt cheated because I return the article it is obvious that they must return the money to me since then I take one for free. This is the worst for one as client.

I have spent the last 12 hours trying to pay my phone bill. Their website is spinning endlessly (I have tried from multiple computers and networks), I cannot get through to anyone on the phones, so I am basically stuck without service with no way to figure out how to restore it again or how to get through to anyone to pay my monthly bill. This is absolutely ridiculous. I should not have to CHASE a company to give them money to give me a service. This is the 21st century with dozens of other phone service providers that will gladly take my money. I gave up trying to pay my bill, and I am switching providers. Good Metro Piece of Sh, I hope you go out of business like you deserve to.

My phone has had internet issues running slow. Won't pull up page. Always on 1 bar. Dropped calls. Missed calls that don't ring for over 2 months. This horrible rude woman from another country says she will give me $4 credit for my phone not working for over 2 months. I call in. Troubleshoot for over 30 mins. They don't notate call and say I never called in and can't credit you. Metro PCS and ** lie, commit fraud, show incompetence and neglect and then keep you on hold for over an hour and say, "You don't deserve credit. You didn't call in." But I did call in multiple times. They just do not put in it in notes so they can steal your money while not providing the service I paid for. What a disgrace and horrible company to be with. Def not worth the hassle. Bad service and overpriced garbage phone service.

Can't get data service from 6:30am-9:30am and from 3:30pm-9:30pm. Call many times to the Philippines. They can't fix it. The store refers me to customer service in the Philippines, they can't do anything from the store. Their solution here a $15:00 credit toward your next bill and live with it.

I have had Metro PCS several times. Every single time it was a disappointment! I am not one to leave out an important part out. The latest experience is that my phone which is less than one month old stopped working. I took my previous phone to them to ask them why I was not able to use it. Despite seeing that I was in a bind, they said they could not help me because the previous phone was not used for 6 months minimum. Simply incredible that they would not help me by unlocking it. I advice you that you will be disappointed somehow. I can tell you of bad experiences with them. HORRIBLE SERVICE. METRO PCS SUCKS. LET ME REPEAT.... METRO PCS SUCKS.

This company every time I go to the store to do something or bring my own phone they start lying saying it’s not compatible, that I need to buy one of their phones. This doesn't make any sense. When I call customer service they can connect it but the store is **. Why do they do this like it’s a hassle. I’m leaving this company. I suggest everyone do the same. They say they with T-Mobile. Well I’ll just go to T-Mobile. I don’t think this sub company is any good like for real. They're full of it.

I went to the Metro PCS store 655 W. Central Ave. Lompoc, CA to activate my brothers cell phone that was an insurance replacement phone. My brother is from out of town and a new phone was mailed to my home in California. The Employee **... explained to me that it would not work until the bill was paid. The bill was charged an additional surcharge after I had put my credit card in. I was not clearly notified about the additional charge. I then drove home to call customer service from my house. 1-888-863-8768 ID #** informed me that I had to go back to the store in order to get the phone to work properly. I was under the impression that the activation fee would be waived.

Metro wireless is a ripoff. Everywhere you can go into a metro store in Alabama you can't get a signal. All over Alabama there are dead zones where you get 0 service. The worst part ya you get 0 service where you can buy their phones. T-Mobile aka metro wireless is the worst cell service in the history of cell phones.

I have been to my local Metro 2 days this week and walked out both days having gotten no help. Only two staff, neither cared about the customers at all, they were rude and made very little effort to help us work through our problem. Waited an hour and got no help, just to be told our phone couldn't be connected. The employee simply glanced at our phone and I guess was somehow able to magically tell us the problem. (Not!) The employees didn't even know what they were doing, I'm pretty sure they have very limited experience. At one point they had to call their boss. People kept coming into the store, and instead of finishing up with the current customer and moving on to help us and the rest of the people she continued wasting our time, and talking to the customer about things that were completely irrelevant.

I had just been released from jail after a $3000 bond was made. The reasons I was in jail were fraudulent, but I'm not here to talk about that. My life at this point is on a turmoil. The date is 5/5/19. I'm DEAD BROKE. You can prob run my card, IT'LL DEF GET REJECTED/ DECLINED. See I've been here before... I KNEW, (cause I did it before), that at Metro PCS it was "possible" to get an extension, and I also KNEW that there was a fee that I had to pay to get this "possible" extension. I knew this ALL too well cause my life has its ups and its downs. Whose life doesn't have its ups and downs? We're human, NOT PERFECT... But I also knew that in "some" instances, Metro PCS could also possibly get these fees waived... It was a matter of the individual I spoke to.

I called regarding my Amazon Prime membership. I was not texted a link to activate it. I called customer service but it was near impossible getting through the automated system. I finally had to press 0 a number of times before it gave me a person. The lady was nice and fixed the problem but at the end there was a survey and even though I wanted to give the agent a good rating, the automated system wouldn't take either my voice or numeric response. Highly frustrating.

Metro PCS is the most ** and unprofessional company ever. I been with this ** company for 5 years. Toooo long and still have yet been satisfied by their customer service or phone service. Save your time and money. Go to Simple Mobile or something because these people are full of **!!!

Being a long time Metro user, I learnt a lot. First, never buy a phone on Metro, I was conned into believing the promos extend to current users - how stupid, it's only for non-Metro users - bought a phone (exorbitant price), paid full but still have the phone locked. I complained but they won't do anything about it. As for the plans, Never believe anything online, at least if you are a Metro user. The deals are not for its user but for those that do not use Metro... THE MOST RIDICULOUS THING I EVER HEARD. They will please new and non users but we the loyal users are left hanging!!!! Crap!!! Sallah, need proof, reply to me and I will show you my account info that am a true Metro User in HOUSTON.

I've been with Metro PCS for 1 year and had switch from Cricket. Never have I been late on a payment. This month unfortunately I got into a bind and could not pay. It was disconnected for non payment for 7 days. Until I received a message from metro pcs saying "we got your back and paid your $50 payment this month, just a little reminder that we appreciate you as a customer." I WAS FLOORED!!! NEVER HAS ANY PHONE COMPANY EVER PAID A PAYMENT FOR ME! This company is outstanding and I will never leave this company due to this kind gesture they did for me. They are obviously compassionate and understanding. Thank you so much Metro PCS!

The glass protector does NOT work. I had mines for 5 hours and it fell right off. I got back the next day and they tried to charge me for another one. I told them I'll never buy anything again. I rather buy my screen protector from wish they last longer.

In February of 2019 I purchased an iPhone 7 for my girlfriend who was a Metro PCS customer at the time as she had an entry level free phone that was having issues transmitting text, pictures, etc. It is important to note that I paid for this phone outright. It was brand-new in the box and unlocked. It was never on a payment plan and was purchased from a very well-known and reputable tech company that has locations all across the U.S. In May of 2019 my girlfriend switched to a different carrier. In full transparency, up until this point there were no issues with Metro PCS that I am aware of on her end. The issue, and motivation for my writing this review, comes into play when attempting to switch over the iPhone to the new carrier.

Since switching to Metro PCS I rarely have signal. Just about everywhere is a dead zone including at my house. At least it's fairly cheap. I'd honestly rate 0 stars if I could because it's just awful, and they won't even do anything to try and help.

Metro PCS is a decent cell phone company. They have excellent customer service, and it doesn't take too long to get someone on the phone. I also think that they're a reputable company, not too many dropped calls. My only complaints are the area I live in is a very bad dead spot. I wish it was better.

I have been a customer with Metro ever since they first opened. All year they have been taking my money and not giving me the services I paid for and then suspending my account even after payment was made. I paid over $30 in one month for hotspot data that I never received. I called customer service to complain and they keep telling me that I l used up all my hotspot in 2 mins when they never even gave me the hotspot. Tried to get my money back and they refused. Just paid yesterday for hotspot and around midnight my service was suspended. Had to sit on the phone with them for over an hour while getting the kids ready for school. Very incompetent. This is a BS company and I would never recommend them!

Must be the worst service I have ever had. Where do I start! I get my calls dropped way too much. I have my internet cuts out and turns back on at random. I got a free month for my service interruptions just to be charged double the following month. Not cool at all. My service is supposed to be unlimited. Everything for $50 NOT Unlimited problems for $93.33 a month.

This is the worst phone service I've ever had. I'm constantly getting dropped calls. I'm supposed to have unlimited high-speed internet. I can't even access my internet. I've called to try to get Metro to do something about it. They refuse to do anything. They won't even give me my money back so I can go to a different company even though they've seen that I have not gotten my service. I would not recommend this service to my worst enemy.

** is the blonde woman who works at the downtown Miami METRO BY T-MOBILE store (121 SE 3rd Ave., Miami, Florida) who the public needs to avoid. I went in to see if my phone could be fixed. She said they don't fix phones but tried to push an inferior Samsung series phone on me (which I later discovered from another phone store is not only an inferior phone to mine but is also a discontinued series, hence the rush to dump them on the public for dirt cheap).

This is a PREPAID cellphone company. I paid my bill on April 30th 2019 and had my account suspended on May 4th 2019. After talking to customer service I was told because I didn't inform them I wanted my billing cycle changed that there is nothing they can do. So basically I spent 50 dollars for 3 days worth of service. No refunds, no help, no anything whatsoever. Definitely go with another service not this company. Not worth the time or hassle.

Falsely displayed device specs. I recently purchased the next phone up from my current phone. It was labeled with 3 gigs of ram. It actually only has 2 gigs of ram. I complained and the manager and customer service gave me the runaround. So I spent 150 on a phone for nothing. The new phone performs worse than the old.

I tried to buy a hotspot, a 15-minute transaction. The "agent" showed me how a phone with hotspot was a better deal and I bought it. As she was wrapping up, she told me that they "were out of bags" and offered me a free gift instead, with my choice of a case or earphones. I paid for the phone and took it and the FREE case to my car, where I found the hotspot didn't work. The short hairs: 2 hours on the phone with support to 1- fix it (they couldn't). 2- refund my money (which she said she didn't know how to). Five hours later the manager finally arrives and refunds PART of my money, explaining that taxes and activation fees are non-refundable, as was the case I bought.

I had an LG Aristo and it worked fine for several years. Then I went to the Metro store and they pushed me into the LG Aristo 3. They insisted I buy it. They said it was much better camera, much better battery, much better phone. I purchased the phone. Immediately I noticed that there were issues with the battery staying charged. I went back to the store and asked them and they said it was because I had my Wi-Fi on and my Bluetooth on and that if I turned those off that the phone battery would last much longer. I did turn those off.

One of the reasons we chose Metro PCS was because we can switch phones for free if one is broke with no issue. Call customer service and they would help you program your phone. I called customer service today and was informed that I would have to have another verification sent to my old phone instead of just giving my account password to activate my new one. The old phone is not functionable. Then was told that I have to go into a store and pay 15 dollars to switch phones instead of the convenience of just calling and switching like I used to.

On April 15th. I went to the Metro PCS store. 610 North Ashley Street Valdosta to get new service. I was assured by the agent. That I had good coverage in my area. When I took the phone home had no service in my area. It says 'emergency calls only', went back to the store the store was closed. When back to the store on the 16th. I was told the manager is the only person that could give me a refund. Was told he he would be at the store at 4:30 that day. At 3:30 that day I called the store to make sure the manager was going to be there at 4:30. I was assured that he would be there at 4:30. At 4:20 I arrived at the store. The manager was not there. I asked the representatives to call the manager. Manager said he would be there by quarter to 5, I waited for 1 hour. Manager never showed. I contacted the Metro PCS. Corporate office. Today. I'm still waiting for a refund.

At the Metro PCS store they gave me a phone that Bluetooth don't work.. Took it back to the store for them to fix.. They couldn't fix it and then told me they can switch my phone out when I just got the phone 30 mins ago. The Metro PCS store in Las Vegas, NV 3739 E Desert Inn Rd Ste. 6, Las Vegas, NV 89121.

Who is monitoring Metro by T-MOBILE and their activity of pirating existing, long standing, active, phone numbers and IP addresses, and without warning terminates the account and it shows up as an active SPRINT account the next day!!!! I had my account for 9.5 years; always paid on time and now have to update my financial, physicians and family of the forced change. I am livid especially when I found many many more with the same problem listed on Consumer Affairs regarding MetroPCS merge with T-Mobile. The stress this has caused me and left me without a phone is scary as I am a heart patient and on Social Security, cannot afford another phone and activation fees to have this new luxury!!!

Ever since MetroPCS activated their merge with T-Mobile, they have done nothing but mess up my whole account! They seem to have deleted my 8 digit security number, which I've had for many, many years! This makes it impossible for me to pay for my service! They can take my payment over the phone however, but then they want to charge a service fee! It's not my fault that they have deleted my security pin! It's funny how they can find me when I pay a service fee though! They can't waive it though! Therefore, they have lost a loyal customer of many years because of this nonsense! They don't know how to rectify a situation that they've created.

After 8 years of paying my phone bill promptly Metro PCS gave my number to some identity fraud people in Miami without my consent. When I called to find out why my phone wasn't working they said I can have a new number because mine was given out. Since then I've been hacked through Uber, my credit cards, even my email. Useless company that helps scam artists. Stay away from this criminal negligence.

I went online to change over from my current service to a Metro PCS plan using my own phone. Customer Service online said "No Problem" and to pick up a sim card from my local Metro store. I got there and inquired about the card and clearly these guys seemed uneducated in their job. A young Hispanic male, glasses and slight mustache with a goatee. He had a name badge too low to see. He informed me the last time he switch this type of service it took him 5 hours to complete! I had all the information required to make the switch. After several bug eyes and eye rolling from all three service reps, I was told that my phone was not compatible (after being told otherwise online) and that it would be best to go with a free phone and new number. Not once was I asked how I use my phone or what are my phone's needs were.

I am the administrator of my account, in order to access your MetroPCS account you must be able to verify your 8 digit security pin and your security question along with the answer. My boyfriend that is also on my account was able to call customer service and have my pin and security question changed with only providing an email and my zip code, while doing so keep in mind that he is only calling them from a phone on my account that is NOT the administrator phone, so after it's all said and done I have been locked out of my account with my account also put on HIGH RISK STANDING meaning that the only way I can have the situation resolved is by personally visiting a retail store. IDIOTS IDIOTS.

I received a message from Metro PCS saying: "Great news. Your special offer New Line/AAL $50 Instant Rebate has been applied. Thank you for choosing Metro by T-Mobile!" English language used indicates the "Rebate has been applied" which is past tense, meaning it has been done. I checked account for ** and other phone I activated and after 6 days, no Rebate applied. I explained it to a few Customer Service Reps and they argued with me and lied saying the above text means a promotion was applied if I add a line to the account. I explained the text doesn't say or mean that anywhere. Instead of helping resolve this, the Reps argued and supervisor insulted me. Representative Johnny ** and his subordinates made attempts to change the meaning of the simple English text and Johnny told me I am trying to take advantage of Metro PCS.

I went to the nearest Metro PCS store in my town and at first the people working there were polite and trying hard to sell me the product. I thought it was great and decided that I should move from Virgin Mobile, as I had been having problems with the phone I had from them. Because I had been a customer for so long with Virgin, I had a $25 monthly plan with unlimited data and up to 5GB of high-speed data, if not more (can't recall, I just remember it was a really good deal). Moving to Metro put me off in that area a little because they would charge me $30 for a 2GB high speed data plan. After that it's "unlimited data" but little did I know, the internet would not load for anything after my high-speed ran out. If it managed to load, it would take minutes just to load Google itself. It's terrible.

I paid my bill like always...online, in the comfort of my home, and even ask for the balance to be texted to me. I have been doing this for years. The next day, our four (4) phone lines were shut off. I had to call 611 and ask for an extension to make a phone call. The automated system kept saying I owed $3.82. I call the Jensen Beach, FL store located on Jensen Beach Blvd. A guy answered and was very rude and told me I paid the wrong amount. The problem was that I paid it online and I should have come into the store to pay my bill. When I told him not to talk to me that way, he stated that I needed to call back and speak with someone else. I asked, "Are you telling me you won't help me." He stated I needed to call back.

I had been with them for over a year with no issues. I bought an unlocked phone because they do not offer the phone that I wanted. I went to a franchised Metro PCS store where I was told the phone would not work. They acted funny so I checked online, still said phone will not work. I finally went to Boost Mobile and they said that it WOULD work. I paid all the fees and 1st month of service, phone would not work. Rep at store "could not figure out why". Went home to get old phone, decided to try Metro SIM card in new phone...worked! So, at Boost I can only get refunded 70.00 out of 110.00 and they get mad and pouty at customer service, say that they show that you paid in cash not the debit card that shows on your receipt along with the confirmation # from the transaction, so they have to send a check in 8-10 days. TOTAL BS and unethical company.

I have the $50.00 unlimited plan. Have had it for over a year now with Metro. Found out the hard way what unlimited means in Metro language. I'm a fast learner so ok, I didn't read the fine print, I went over a data cap I didn't know existed, I agree and pay a $5.00 top it off fee. So that's $55.00 right? Nope. Had to pay at store $3.00 fee for paying a $5.00 fee for going over the limit on a $50.00 unlimited plan. In what world does this make sense? Corporate America. They're fraudulent in their practices and extorting money is an acceptable corporate policy.

My son got Metro PCS and put me on his plan. He has service. I do not where I live. I have been calling Metro PCS since 2018 and this is March 2019 to complain to get it fixed. I have full bars but no data. I can't call or text since I have no data. I call Metro PCS. They tell me I should be able to but I can't. But if I go to town I can because I have data. Now, "Why does every other provider work at my house but not yours" I ask. All they can say is, "We are sorry for the inconvenience and we are working on the problem." Sure you are. I ask them to compensate me for not being able to use my phone because I don't leave my house much for I have some mental issues. They said, "We don't do that." So out of the last six months I have paid 40 a month for my half of the bill and I have maybe been able to use it 2 months only when I go to town which is really hard for me.

I was transferring from Metro PCS to a plan with a family member on T-Mobile and Metro locked me out of my own phone for several days. I spent an hour waiting in the store at T-Mobile to pick up the sim card that was suppose to be delivered the next day which never showed up... Then went to the store and had to wait forever to pick up the sim card. Then when they installed the sim card Metro locked my phone. So here I am still waiting... for them to send me the unlock code so I can get back my cell service. Then I ventured to Metro, waited another hour while they were on the phone with Tech department for over an hour which in turn they could not unlock my phone. This company has no right to lock a phone that I OWN! NOT OK! So I will never be using Metro again nor will I refer anyone else.

Coolpad Android Phone never Googles correctly, slow even after cache is cleaned, ads, & virus threats pop up too much! Too many negative issues with it & all the reps want to do is go over the same things that you the customer have already done before you made the phone call to them. Duh! If the going gets too tough & they don't have the answer, now it's almost time for an upgrade. Stop it & do better Metro. Some people do pay their bill on time & would like exceptional service instead of no signals, or very little all the time!

The endless “reading from a script” and worn out introductions & unnecessary walkthrough explanations of every step to then get to the outdated and poor security code text that’s never unique. The signal is now OBVIOUSLY THROTTLED because it’s in the snapshots I’ve got on hand here.

Since TMobile took over is more money, more complicated. Metro used to be trouble free, simple service. You are forced to change pin number no matter if you want it or not. Phone selection is getting better but not the best, prices going up and only up.

I was a Metro PCS customer for over 2 years during which I purchased 3 cellphones. Phone #1 the hearing element went bad whereas I was unable to hear the other party except via the speakerphone. Phone #2 the face stopped working and I could no longer access the phone, so I went back to phone #1. This phone died one night and would not charge or come on at all. I responded to a Metro PCS store for assistance and was advised phone was unable to be repaired and needed to be replaced. I was advised I was eligible for an upgraded phone. I declined an upgrade and purchased a replacement phone (so I thought). At work that night phone#1 came on and worked just fine.

DONT BUY AN IPHONE WITH METRO. THEY WILL GIVE YOU THE RUNAROUND FOR THE NETWORK UNLOCK CODE!!! I bought my iPhone cash. Was with 1 year had to get my phone replaced by insurance. Decided to change providers because I did not have service in a lot of places. I called a week before to unlock phone. They said I had not been with them 180 days, which I was and their policy clearly states that the 180 days count from 1st day of activation not when the phone was replaced.

Now that Metro PCS is a part of T-Mobile, I anticipate continued excellence in their service and even more reasons to remain a customer of this wireless service. When I became a Metro customer I just wanted a cellphone. What I got was helpful service, great data plan options and a good variety in choice of phones to suit different needs.

The internet on my service has been crap ever since they changed to T-Mobile. It’s supposed to be unlimited but it’s so slow I can’t watch Amazon Prime which they forced me to sign up for. I can’t listen to streaming for music. It only works about halfway into my monthly service.

Was a Cricket Wireless customer for years until February 27, 2019 when they cancelled my service over a mobile hotspot issue. Went to the Metro store in DeSoto by Subway, showed them the text from Cricket, canceling my service, and they GAVE ME a free Galaxy phone and a Alcatel Mobile Hotspot device with 45 gigs of hotspot data absolutely FREE. And transferred my phone number. All I had to do, was pay for the service. Now that’s Great Customer Service. Thanks Metro PCS.

My uncle just passed away and I called to cancel his phone. He prepaid and has a credit of $60. So they tell me they can't refund because it isn't the full $180 he had paid. So they get to keep his $60 that we could use to pay a medical bill. I would never recommend prepaying with them. I think it's horrible that they just get to keep his $$. I wouldn't even recommend getting a phone with them at all. I only put 1 star because I had to. They deserve a big fat ZERO!

I was on the phone briefly with a CSR. I just needed to obtain proof that I was assigned a new number to my bank for personal reasons. He insisted that there was no way to electronically send me (the verified account owner) proof of the date in which I was assigned said phone number, so that I could show proof to my bank. He refused to help me in any other way and did not wish to transfer me to someone else.

Well on 2/28/2019 I researched online Metro PCS service in the location I was buying. Their site said fair service, so I went to the nearest store and plan to change cell phone service providers. The service had no service at my new home. While discussing this with the salesperson I was informed that I could get a free phone. Well I did not need the phone so I just wanted their service. I needed the cheapest price for voice and data that was the $40 plan. However, I was told that the company required me to purchase the $60 plan and then I could turn it back after the first month. I purchased the plan and paid $76.98 for my first month and the activation charge.

Metro PCS should be shut down the way they be having our data go slow when it's time for your bill then they text you for two weeks straight to remind you. Mind you they charge me 10 for 4 gigs when he supposed to 5 for 4. Wow these foreigners are getting all the way over on us and the government is allowing it. They steal our identity and send it to they people's...

I am extremely disappointed and have been without a cell phone for about 4 days now! I am frustrated to the max with Metro PCS! I would have never gave METRO PCS an opportunity to be my phone carrier if I knew the process of buying a new phone or replacing a lost phone was this ridiculous. To make a long story short I lost my phone. I put a claim in and I was supposed to receive my phone on March the 1st. Needless to say I I still have not received my phone and today is March the 3rd! I even tried to just go buy a new phone. I was told it's no way to access my account without my 8 digit pin which I forgot. I also forgot the answer to my security question.

Every time I call, I'm never waiting more than 30 seconds for an agent. The agents are always really courteous and helpful. The service itself has some issues, like calls going straight to my voicemail instead of ringing or getting text messages several minutes late, but those problems are likely related to area cell phone towers and not specific to MetroPCS. When I have had issues with the service the agents were able to help me reset my connection/network settings and resolve the issue immediately. Those issues were usually caused by me, playing with settings that I shouldn't have touched because I didn't fully understand them. I have been a customer for several years and love it! Their prices can't be beat either. The plans now include Amazon Prime too, which is really awesome because you save money by getting that service through them and bundled with your phone plan so it's one easy, low cost bill each month.

I spent about 45 minutes trying to pay my bill online, but the system was apparently "down". I thought that it would be easier to drive to the store and quickly pay it. When I arrived at the store an agent confirmed that the system was in fact down! I then asked to pay the bill, until another agent informed me that there's an in-store fee and a fee if I pay using the machine? I asked if the fee could be waived since their system was preventing me from paying the bill my usual way. I was told no and that I should pay the bill using my cell phone? If that's not my preferred method, why would I do it that way? I thought that it was unfair to ask me to pay the extra fee and poor customer service towards a loyal customer! So, if you're planning on using MetroPCS keep in mind the additional fees just to pay your bill!

Did research/brought our own phone. Went with Metro based on what was presented. Was told earbuds were free with activation; bill indicated we paid 14.99. $3 payment processing fee in store? That information was not shared when I went to the store to pay the 1st bill. BS; pay online. Wouldn't acknowledge/deal with issues in store; would not elevate higher (even when contacted national customer service with issues). Lots of comparable plans out there; will look into and move on. 2 months in. Not impressed.

I am not to happy with a Metro PCS store. I have gone into a Metro PCS store in Brownstown, MI on West Rd and Telegraph within a few weeks apart to purchase a new phone and both times I have gone in the store the guy tells me he does not have ANY phones in stock. Why have a store open if the store cant keep phones on the shelfs for customers to purchase.

For two days I have been trying to communicate with the company to check my account. The noises in the background is horrible and disrespectful. Too many people are talking at the same time. The agents have a deep accent and it doesn't help. I am sorry does not cut it. I have trained and supervised over 25 years on customer service...but your present customer services is the worst.

The Metro PCS store in Alvarado.Texas.. Has overcharged my card 2 times and when I approach the sales rep about it she argues that she did not run my card twice both times... But my bank tells a different story. Why does this person still have her job? She is clearly overcharging on purpose.

I have been with Metro PCS for over 3 years and would never change to any other service. The sales associate Ramon ** was patient, and answered all my questions and it was awesome to deal with someone who truly cares about their customers!?

For months, I have not been able to call my wife's cellphone. She is also a Metro customer. So, today I called customer service. The representative didn't speak very good English. On top of that, she didn't even ask the number I can't reach. She kept asking about whether I had my wife's number in contacts. I told her I did not. She wanted me to add it to my contacts. I told her that if I dialed the number, it went straight to voicemail. She wanted to know if I had my wife's number blocked. I don't. She just kept on asking things that suggested that the problem was something I had done on my phone. I hung up and tried to find a place online where I could report the problem. There doesn't seem to be one. First chance, I am going to my local store and raise hell with them. Maybe they can get something done. If not, I am switching carriers.

I tried to pay my bill with my Discover Debit Card. Discover is my bank. They would not accept my payment. When I said that I would terminate my service with them they told me that I would lose my phone number. I am constantly having to reboot my phone to keep my signal. I do not recommend Metro PCS.

Ok so getting the phone and service not so bad. Bought a 200$ phone. Got a free phone. Cool right? Ok except the phones keep on getting a no service notification... My phone won't send picture messages from my house. Add a line dorb30$ a big fat lie. It was 50 some dollars out the door and we brought the phone. If you pay your bill late your due date remains the same so you get screwed out of however many days you pay late. Oh btw don't add the new line in the middle of your service month. That 50$ get no prorate no next bill deduction. Nothing. I have insurance on 2 phones. Waste of money. My screen is cracked. Phone's acting like a piece and they say, "Well you're eligible for an upgrade." ** am I paying insurance for. So that's my experience with Metro PCS. My advice go anywhere else.

Metro PCS customer service is terrible. They charge me for a hotspot that I could use. Then when I called the customer service number, she was very rude and gave me an attitude. I'm moving to Boost Mobile. I suggest everyone do the same or upgrade. I'm not happy with Metro. I'm done with them. My whole family is going to Boost next month.

Last February, I got almost heart attack in MetroPCS store that employee didn't want to involved with me, laid down on floor when my mobile was damaged. He did not call to 911 for me, because he was afraid of 911 or police that he don't have an work Visa or Green Card. One woman who did helped me to getting water bottle, and I took pill of heart medication from my pocket pill. After that I called to explained to Sophia ** about what happened. Now other supervisor was very rude, insulting, bully and big shot head to me today. I will drop this in anymore, so I'll have to find mobile service have good service or more better than MetroPCS mobile. They don't care of you because they want your money from you. Don't trust to MetroPCS!

I am a Metro PCS customer. I have WiFi Hotspot included in my plan. For over a week I can't access how much hotspot usage I am using when I use the MyMetro App on my phone. I reported this using #611 and the problem is still happening. Also their customer service people do not speak good English. You have to make them repeat and slow down to understand you. This is really bad.

I am having trouble with the signal fading in and out. This happens for anything that uses data and my text messages (some messages don't even get sent). This has been the case since you announced that you were switching to T-Mobile's network. Unfortunately, if this keeps up I'm switching services. I use my phone quite frequently and it is a huge inconvenience. I can't even enjoy a song or movie without it being interrupted 10 times or more.

When to pay my bill with a customer service representative they told me my bill was 205. It was supposed to be 105. He told me he had fixed it back down to 105 then I gave him my card to process the 105 and he ended up charging the 205. Then I spent entire evening arguing with his supervisor and then the next supervisor above that one. Only to find out that it was for nothing and they still have my $205.

I have been a loyal customer for over a year. I went to get a upgrade after 1 year with this phone and was told to pay 175. Why when you give a new customer 1000 dollars in phones free with no record but I have to pay when I have been loyal for over a year and paid on time every month. But I come in to get one upgrade and am told to basically bend over when Joe Shmoe with no record get 1000 dollars in free phones. GREAT WAY TO TREAT YOUR GOOD LOYAL PAYING CUSTOMER METRO.

Metro PCS in Rockaway NJ partners with SmartPay. I was told no early payoff penalty & no interest on financing. Learned there is 20% fee to payoff early to avoid the $224 rental fee (which was never disclosed) on top of the $300 financed. Neither Metro PCS or SmartPay would resolve this issue. My decision to use SmartPay was based on the misinformation Metro PCS gave me. I went to the store 4 times and they said there is nothing they can do and the same response from SmartPay. I call Metro PCS support line and they said there was nothing they can do. Now I have to pay a 20% fee within 90 days to avoid the $224 rental fees. Metro PCS should take responsibility for the information they give to customers. This is not right and not my fault.

Metro, or T-Mobile throttles so hard you can’t even gain access to the my Metro page to add $ for more gigs. Service isn’t bad but damn! They need to put a set speed for 3g because it’s usable sometime and others it’s not. If you can’t use it, you shouldn't call it 3g...

I purchased an iPhone 6s Plus for my son. I didn’t notice until the next day that they charged me Indiana sales tax at 7% and a manufactured sales tax of 7%. I bought me the same phone at a different store and was charged just the one sales tax for Indiana. I went back to the first store and asked for a refund if 21.00 for the second tax I paid and they refused to give it to me. I was told so the owner of the store doesn’t have to pay the sales tax on the retail price of the phone (599.00), he charges the customers the second sales tax. I should have paid the tax on the price I paid for the phone which was 299.00. They refused to give me my money back so I’m taking these scammers to the media in my hometown. Don’t go to the Metro PCS on Kentucky ave and high school road in Indiana. Horrible customer service and they totally suck.

Tried calling customer service - after 15 offers, "just for calling in" - the recording said the number had changed. Tried calling that number - was not correct either. Tried to chat online and service was interrupted over and over. Then I tried to log into my account and start fresh but the pin option was not working. I have spent my entire lunch hour just trying to talk to a human for a couple of questions. Cannot wait to change services. My phone drops calls - takes forever to dial a number - just overall a horrible service.

My husband and I arrived at the store on Hikes Lane in Louisville KY 30 minutes before close to add a line to our plan. The door was already locked and the customer inside opened it for us. The employee "I don't have enough time." He said that he had to finish setting up the current customers phone and cash out for the night. We walked outside and was standing near the store entrance discussing options when the customer left at 745pm. The employee asked, "Do you know what you want?" I guess meaning as far as phones and even though we said yes we were still rejected.

I wish there was an option to rate it no stars. Newsflash! There is not. That’s unfortunate, due to it being required to pick a star. I should be able to pick nothing. I only believe in people getting what they deserve. They don’t even deserve one star! I’ll just give it to Spongebob or even better: Patrick. Now back to the point. Fire the employees, as a matter of fact, fire the company’s creators or CEOs, whatever they’re called. There is nothing that they’ve created that shouldn’t be put to death right away. The service: terrible. The SERVICE: terrible. I have the $60 unlimited LTE with 15 GB mobile hotspot plan, which is now 21 GB a day later. May sound good right? More gbs! Nope. More than I had to pay for. One device connected to my hotspot for not even three hours and 15 GBs gone that same day? Impossible, last month, I had more connection and more hours on to it. Have they started scamming? Is it April already? This has to be a joke.

I was convinced at the Metro store that this phone would suit my needs because I don't really use my phone for much more than texting and a little web surfing. The reality was that this phone can't perform to the expectations of a modern phone. My 3 year old Droid was a far better phone which is amazing to me. The Alcatel 7 simply can't switch between apps or screens without an absurd delay. Even minimizing apps comes with a delay.

I have no coverage at home and wifi only everywhere else. I have contacted the company and they refused to free my phone (to let me port my number) stating that it takes three months. I am at the 40 day mark. I have not renewed the service and will try again to free it or just not use it as a phone until the time elapses. DO Not Use this company!

My son’s phone was stolen and went into the Metro PCS on Dorothy Lane in Kettering Ohio to get a replacement. We were shown phones available as an upgrade. We chose one, then were told they didn’t have anymore. We were told another was available for $99.99 as listed on the signed next to the phone. We said we would take it. The man went to ring up the phone and went to the back. He then told us that the phone costed $119.99 and he would not honor the price he had advertised. He said it didn’t matter if it was false advertising, they would not honor the price. We walked out of the store and I called Metro PCS. They said they would look into it. Poor customer service. Did go to another Metro PCS in the area that did have the cheaper phone. Seems the dealer at the first store could have called them and had checked for us while we were there but I guess customer service is not a priority at Metro PCS.

I financed a Samsung S9 phone from the Metro store on the 4200 block of Broad St., Phila., PA. A month and a half later my phone shuts down. I found out it was on the blacklist! I do not have my phone, and I am still paying! The staff does not answer the phone. I went to the store and they were rude and unsympathetic. I had to go to a corporate store to find out what was wrong with the phone. The store on Broad St where I purchased the phone acted like they didn't know what happened until I told them I requested an investigation. The manager that sold me the phone was fired and I had to argue to get a temporary phone. I still have not heard from anyone regarding a new phone that I am paying for. This store is horrible! They are scammers!

I purchased 2 iPhones on Dec 3 2018. Before I paid my first bill I couldn’t use my personal hotspot the entire month and lost internet even with WiFi. Internally phone was defective. I took it to the store and they lied. Said it was SIM card and it would cost 10 bucks... That wasn’t the problem. They tried to troubleshoot it over the phone and turned out it was defective. So I was supposed to get a brand new phone. I got a refurbished one. I called Metro PCS and they wouldn’t or couldn’t help me. Told me it was discretion of the dealer. To go back to store or call Apple. I can’t seem to find Apple's number so basically I got robbed. I would not recommend Metro PCS. 1st month and very displeased already.

The merge with T-Mobile was a very bad idea for the customer. This merge only benefits the T-Mobile/ Metro PCS company. My service has been terrible since the merge. Including speaking to customer service. They have no clue how to answer questions or help at all. They are rude, mean and have bad attitudes. My data doesn't work, have to find a Wi-Fi. I pay for unlimited data with four lines. My calls get dropped, I can't hear anyone. A lot of bad service since the merge. I've been a long time customer and plan on taking my business elsewhere. Thank you for destroying my life by me losing business calls, so the companies can have more money in their pockets. Happy Holidays... Good luck with this bad choice.

I been with Metro for almost 15 years and I never had a problem... Now that T-Mobile took over... Ughh the worst. I swear my service goes in and out and I can't even be on my phone when I'm at home because I get no kind of reception. Nothing loads so annoying!!!! I need to find another cell phone company because this is not fair.

I love Metro. I got a free ZTE phone when switching carriers. I switched from an Obama phone! Love my new one!! Original price was $180. Only $15 to upgrade and when I rarely need help the CSRs are great. No problems with coverage, but I also have Xfinity hotspot set up. Anytime I've had any glitches, I've been able to solve the issue by googling it. Speed is fine. No major problems with the phone or the service. I won't go anywhere else for my cellphone needs! Highly recommend Metro as the best prepaid out there!!??

I was with Wal-Mart Family Mobile (T-Mobile) for years but their phones were very limited. So I decided to switch over to Metro PC. When I first switch over (before the T-Mobile buyout) my service was good there were no complaints, but once they completely merged with T-Mobile I have had the worst experience. My service keeps going in and out, I have missed phone calls and text messages. People have tried calling my phone and it told them it was off (no longer in service) which I had just paid my bill two weeks prior. I wish I never had switched over... No I wish Metro PCS never merged with T-Mobile.

Worst first and (last) experience I had so far with a carrier in the US. Got an LG K30 that died just one week after I buyed it and the girl at customer service treated me like liar saying that I trought the cellphone on water and that's why it stop working and there's nothing she could do. Pretty much they stole my money. Don't be stupid. Avoid this scammers at all cost.

I've been with Metro PCS since 2011, never really had any big issues until T-Mobile took over. It just happen that I need new phones, I used to buy them all the time thru the previous site which was extremely helpful, now, now... What kind of site is that if it does nothing for you? I fact, I even called the "customer service" line, and not even the representative had clear explanations but only thing he could say was that he couldn't do much for me either and that from now on, or at least while they re-organized things, all clients are being sent to go in person to one of their stores. Really? Actually, the site does do something... There is huge invitation to become one of their authorized dealers, so here is my second... Really? So, more than T-Mobile trying to do Metro PCS better, it feels like they just bought it to make sure it gets destroyed! As many others, I am browsing for new options, planning to leave them asap, there should be something better out there.

I've been with Metro PCS for 15+ years! I never had a problem with making/taking/calls and/or text messages; never had a problem with callers trying to reach me UNTIL THIS YEAR 2018!!! As of 2018, Metro PCS seems to only have "SMART" phones (what a joke!) and since T-Mobile's takeover of Metro PCS this year, I've lost business because (1) callers can't reach me - they call - my phone doesn't ring - doesn't indicate missed call - NOTHING. Some of the callers (THANK GOD) were able to reach me via a landline number.

I added 2 lines to my husband's acct getting 2 "new" phones for $58! I'm in Ft Worth, Tx. The Azle Ave store. First let me say the phones are definitely not new! Autofill works on sites I've never been to, including this one! Under the, "Summarize" option "Your Son, Brat" just popped up! So now I'm more infuriated. From the 2 day both so called new phones acted up. I hear nothing when I call out until someone answers or the VM picks up. I got the phones in Sept. The other one won't ring or goes silent while she's talking on it! Mine's so bad I call it the "malfunction of the day" due to so many different ones.

To be quite honest. Metro PCS in store customer service is ABSOLUTELY TERRIBLE!!! They won't do anything to help you with your phone if you are having any kind of issue. The store staff tell you to call 611, and speak with a "Customer Service Rep". Funny thing... I respond back with, "Well what's your title/job description then". All the in store staff is there for is to sale you a phone and activate your service. At this point, I'm feeling shocked that they even offer to activate your phone for you. Also, if you decide to call the 611 and speak with a Customer Service Rep, 9 out 10 times, you can't even understand the person whom you are speaking with. The foreign accent is so thick and their English is very "broken" at best. You might as well just throw in the towel on solving any issue.

Minimal to zero services offered online. You are forced to call customer service to get anything done. I needed my account number, it's not available when you access your account online. When you call they delay giving you the information. They ask repeatedly why you need the information even when you state quite clearly that it is none of their business. They do not provide a way to recover your password from the online account access. Overall a frustrating experience.

I got an iPhone 6s from Metro PCS. The phone is very good and everything but the data is so freakin slow even the hotspot of it is very slow. I’ve called Metro PCS customer service of this and they haven’t done nothing to fix it. I asked if they can unlock my phone cause why pay so much for very poor service and they said they couldn’t. I’d have to wait 180 days so pretty much I have to stay stuck with their crappy service for that long till I can use my phone that I paid with my hard earned money to any other carrier. I wish Metro PCS would just let me unlock my phone rather than force me to stay this long with their very poor services. Regret switching to them from Boost, Boost had way better and faster data!

So I've had my line for a good 2.5+ years. I've had a few minor discrepancies, nothing too major during said course. Well 2 months ago I had my sister add me to her line (multiple lines on an account get a discounted rate) upon doing so, retailer said we have a new set of data plans and prices. Hotspot cap went from 10gb to 15gb and other select services for top paid ($60 plan). One of which was Google one and a free Amazon prime account. He said EVERY line would reflect the accountee's plan. Nope, only his line received the Amazon prime, I also had Napster music on my line ($10 extra a month) he said that could and would get transferred as well and charged us for it. NOPE they no longer partner with Napster so no lo get carry their services. They refused to give us a refund or credit said account. They told us we should have went to an "authorized metro service center". Nothing but issues since.

My husband and I have been loyal customers since 2016 and now that our phones aren't working correctly and we have tried numerous times to get the issue resolved they are telling me they can't and won't compensate me for the two months the phones haven't worked properly and they won't compensate us for the purchase of new phones. I'm completely appalled by their actions and am switching to a new service provider. I would so advise against anyone going through Metro PCS ever because it's a scam. I'm leaving them as we speak and seeking out a service provider that respects the fact that we're loyal customers. I will never again use their service.

I went to the Metro PCS store located in Browns Mills Nj to get the iPhone 6s which is advertised on the Metro website as free when porting from a new carrier. I wanted to get this for my son for Christmas, it's the ONLY thing he is asking for. I was told by the STORE MANAGER that there was only one phone left and in order for me to get the phone for free I had to buy $150 worth of accessories. I called every store in the area and they are all sold out but also said I did not have to buy accessories to get the phone.

I was a Metro PCS Customer for the last year. I paid my bill on the 12th every month. Yesterday I tried to pay my bill five times and they said, "System cannot process. Try again later." It was at 9 when I did it and I did it all the way up till 12. I tried calling them and I got one ring and it would click off. So this morning I have no cell service. So I went to the Metro PCS store, waited for 10 minutes to pay my bill. When I got up to the counter I showed her on my phone where it says account cannot be processed. She said they've been having an issue. So my bill was $94 but they charged me $3 service fee at the store. I asked her why should I be charged a $3 fee. She said, "That's what we charge at the store for a processing fee." My complaint is that the service was not available but yet they charge a $3 processing fee. What a rip-off. I'll be switching cell phone carriers definitely next month.

I was at my wit's end. My husband and I both have your Metro PCS android phones. Service is fine. Unfortunately both of our chargers quit working, and my husband was admitted to the hospital. I was in tears driving to the store, but when I saw this young lady, I was so relieved to see her in the store. Unfortunately, I can't find the receipt, but I can tell you that I am referring to your Mcknight Road Pittsburgh PA, I was in your store around 7 PM. She helped me find what I needed and was so sweet to me, seeing how upset I was. I worked in the restaurant business for 23 years, and so often people only comment if it is bad. Kudos to your store associate!

Metro PCS service is the absolute worst service I've EVER experienced with a cell phone provider. The phone also has tons of glitches. I've had several missed text messages and calls. Never were received on my end. This has caused me to miss important opportunities. I will never deal with Metro again.

I paid PCS 105 to replace my phone, I found my phone and then to this day refused to refund my money even after the replacement phone was returned to the company. They don't honor their agreements. I choose PCS because I am on a fixed income, they end up costing me a whole lot more in them. I beg you not to use Metro PCS if you need your money.

MUST READ! I switched to Metro after having Cricket for the last 4 years. I decided to go with Metro because I needed a new phone, and Metro phones are cheaper and I heard the service is great. I went in on Sunday 12/2/18 (3 days ago). I bought the LG Stylo 4 ($50 is now free when you switch) in the first day my phone was acting up. Then it started blacking out and turned off on me. I went in on Monday and the rep said she didn't notice anything wrong with the phone and there wasn't anything she could do, she supposedly factory reset the phone, but when she gave it back everything was still the same. She said that if I continue to have problems I could go return it and get it replaced.

Due to their crappy bill pay service not doing auto pay I was paying my bill monthly via text reminders sent to me. Suddenly today I tried to use my phone while on the road and lo and behold NO SERVICE! It was because my bill hadn't been paid, but I received NO REMINDERS via text that it was due - just turn it off no questions no reminders nothing! I had numerous friends who tried to call me that morning and got the message that cellphone was out of service, how embarrassing! I suggest if you are thinking of using Metro PCS - DON'T! I have had numerous issues with this company since signing up with them in AUGUST!

Ok first I live in Clovis Nm 88101 and that's our zip code and we only have 88102 and 88101 but when I try to find a local store they say we have none but we have two stores in town which brings me to my next problem. This company is only out for new sign ups after you port your number and they offer you a new free phone. Thats all they care about. From then on its Been by them nickel and diming us to death. Now we must pay 15$ to move our own sim card to our own phone. Plus now to upgrade which is totally no discount or anything is given to existing customers. We have to pay around 200 $ for a decent phone. It's pretty sad.

I've been a loyal Metro customer for 10+ years. Mainly, because of the straight up pricing and cheap options for high quality phones when it's time to upgrade, and to get away from that damn T-Mobile. And, just my luck T-Mobile buys Metro and sure enough they start their typical, big corporate, B.S. First, they change the unlimited plans by putting a cap on the data usage and now the cheapest phone you can buy on an upgrade is these low quality phones, which pretty much forces you to buy the better phones at a minimum of $139 before tax, smh. And, the only people who get a good deal on phones are new customers who port their phone number over to Metro by T-Mobile. Damn! On to Cricket.

We've been with Metro PCS for a year and haven't had any problems until now. We went to go pay for our phone service over the phone with our debit card. The representative kept saying that our ZIP code didn't match so they couldn't process it. So we went down to Metro PCS and paid it. The next day we checked our card they had taken the amount off 4 times back to back and even though she kept saying it wasn't charging and our phones never came on for it, it was still off the card.

Upon entering a service carrier for wireless phone service sales representative sold me Metro PCS SMART Ride plus activation fees after I made it clear I did not want this product or service. Metro PCS representative told me it was too late as I used a credit card for this purchase and that I would have to contact Metro PCS Return desk online. I file a using their complaint center and I filed a complaint with the BBB. Their response to my Complaint was, "Our representative tried in vain to contact the party who file the complaint with no success," I never received a phone call, I never received a text message from Metro PCS. I have received half dozen text messages from Metro PCS, none referred to my complaint. Never received an Email stating their response, their response is to just sweep it under the rug and hope I don't rock the boat. Well this boat rocking.

I’ve been a loyal member of Metro PCS since 2008. We are a military family and move often. We have taken our services from GA to Texas and the last year in Hawaii. I’ve recently have had battery health issues and cannot keep a charge on my iPhone. Apple wants 80+ dollars for a battery and installation. After speaking with a rep from 611 named Jovie she informed me I didn’t have insurance on my current plan but did let me know my phone is actually eligible for an upgrade. I wasn’t aware Metro had upgrades at all. She advised I would have to learn more by going into a local store. Interested and she offered to find a location near me. We had spoke for 44 min and I had to go so I told her I would use the online locator when I could revisit. So I did later on. After using the locator I found there are absolutely no locations in Hawaii. None.

I have many years with Metro PCS. They offer a cellular upgrade for an affordable price, but when we try to grant the right to upgrade the phone, Metro PCS they force us to buy the accessories (Case and Screen protector) to hold the price. Nowhere in advertising does it specify the obligation to buy accessories. They are violating the right to obtain an Upgrade at the price offered.

Soledad from the store on 81st in Merrillville took so much time to help me and my son to transfer to Metro PCS from Sprint. She went way above and beyond. I have been with Metro PCS for a short time but if the network is anything like Soledad, it will be a great network.

Now I remember why I should NOT have gone back to METRO PCS. TOTAL HOT MESS!! So I decided to go from Cricket back to Metro for some reason I made up in my head. I think I was just impatient and didn't want to pay the re-connection fee through Cricket. Also, my phone was getting old and starting to glitch and freeze. Much like the brand new one I just bought from METRO PCS. It's a brand new (just came out) Moto E5 Plus. And I have had nothing but problems with it, and nothing but problems through Metro PCS's horrible unlimited service!! I told the very young (17 yr. old) girl at the (6510 Boulder Highway STE 103 Las Vegas, Nevada 89112) location that I needed a phone with lots of memory, a bigger screen, and definitely NO LOADING ISSUES!!!

Where to start? While the store personnel were friendly it took hours to switch 2 phones over from T-Mobile (same company and we only switched as T-Mobile wouldn't match the price of Metro). But my real issue is paying the bill. They don't send me notifications of bills due, they turn our phones off without warning for paying 1 day late, their online payment system is buggy and doesn't work half the time and there's no email or live chat option. You just have to suffer through terminal hold. Only been a customer a few months but am looking now to switch to someone else. Stay away!

I have been a Metro PCS customer for 4 years. Did not have a SINGLE problem until T-Mobile took it over. Since then, I've had problems making calls and sending texts. I was unable to send texts for two days. I called Metro PCS and they said they had to reset my phone and I had to stay off of it for one half of an hour. I did. When I went back to it ALL MY PICTURES WERE GONE. Every one. The ones I took of my granddaughter's water birth, my dogs as puppies, the accident I had last fall. Everything. Over 1,000 pictures. I am livid. I hate hate T-Mobile. I wanted to rate them negative stars but that is not an option. Don't bother with this company, they will provide you disservice and heartache.

These phones are trash!!! Have to buy new phones with every billing cycle. Brought 5 and 3 have NOT worked since the day after. I kept paying the bill and buying new ones. The service is a complete joke. It cuts out constantly. The internet is horrible. Think I'm going to just switch back to Boost. Never had these problems with them. I wouldn't recommend Metro to anyone. I should have known since they are attached to T-Mobile. The worst cellular company to ever exist.

When I bought my phones and plan as a new customer they seemed ok... Then I got home and looked at how much I had paid and what my next bill was... The crooked sales lady added extra services that I told her o did not want or need. I called 611 from my phone and they apologized and reversed the added on things... Now a year later and I'm looking for an upgrade on my phone. It seems as if they don't care about existing customers at all. I left Virgin Mobile where all the phones would go on sale and it didn't matter if you were a new customer or existing. They were the same price. If you are reading this and are looking at using Metro PCS. Looks at the website for Metro and see if you can find anything special for exit customers. Nothing squat diddly. Metro only cares about you when you first buy into the company.

A few months ago I left ATT for Metro PCS. The main reason was that I could get the same coverage and plan for 66% less than I was paying. I was so happy. A couple of weeks ago, my Samsung died, not even 60 days old. I was told that the battery was fried and that Samsung would not warranty it. I said to the Metro rep, "Well somebody needs to take responsibility for this." He just stood there and told me to go get a new battery. I said, "Perhaps my attorney would look at this in a different way." HE said, "What do you want me to do? Take it to Trump." He said that what you get for buying a piece of ** for a phone.

I've been with Metro for a while, wanted to upgrade my phone to a S9 Plus. My credit couldn't finance it but my husband could so after work on Friday we went into a corporate office in our area to pick up the phone, he had already been approved the day before. We spent 2.5 hours in the store, all was good until it was time to pay. He was told that his card had to be verified, asked him questions, called SurePay, the computer kept saying his information wasn't verifiable? Which is crazy cause was had already been approved. The service rep from SurePay was very rude and told me when I tried to talk to stop talking and never cut him off again. This pissed me off, I asked the rep, “Can we use another card to pay”... I was told that the order was canceled until we send in copies of our bank statements. I was so upset, the Metro reps were also shocked. I am not staying with Metro because of the company that they use for financing a phone.

I went to my local Metro PCS location today to see what policies they offer to deploying soldiers. I asked if there was any way I could keep my phone number and not pay for their services since I won't have access to their services where I'm going. They told me they do not offer anything that protects deploying soldiers and told me that I would need to either pay for services I can't use, cancel the use of their services (losing my phone number), or go to my local Walmart and use AT&T to keep my number (at a reduced price). Honestly, Metro PCS needs to rethink their policies and/or add something to help those like me. It's extremely unnecessary to pay for services you don't have access to just to keep a phone number.

The salesmen said it was a upgrade. The Coolpad is garbage. That's why they give it away free. They just ripped me off! The phones garbage. It don't even type or swipe. When you need to won't go online. Worst service I've ever got. I switching to another carrier.

I purchased an iPhone X’s max for 1500 at a Metro store and added hd streaming to my service that does not work. It messes up all the pictures online. Look blurry like from 2007 and the video streaming quality is so bad! I called and spoke to an agent they knew exactly what was going on. And told me if they remove it will go back to a better quality. And it did. Much better but still bad. Today I was stupid enough to take a leap of faith and try again. I added hd streaming and it ruined my quality so I removed it and this time the problem didn’t go away. It stayed. This is beyond **. I ordered a phone from metro pcs and I’m not getting the quality I deserve!

First of all let me say. I do not work for Metro PCS or T-Mobile. I've been with Metro going on for years and I have not really had any bad experience. But the one thing that I have discovered when doing a research is that you have to know what network the carrier is on. Take for example I also have a SafeLink government phone because I qualified for it. There are times I can pay my Metro bill so I had to use my government. But I digress. SafeLink is owned by TracFone and TracFone is owned by some company and South America plus they use the Sprint network. So in looking for a cheaper carrier research whose network they use. You can Google and find out there's no excuse. I am planning on getting another Metro phone. I've had no problems and I just feel like this is something that nobody ever addresses. Thank you.

I bought a new phone that was locked and was not given a refund with no explanation whatsoever. They were very unfriendly and refused to help in any way. I am handicapped and they took advantage of me. All I'm asking for is a refund and they will not cooperate at all and it's been 2 months. I advise no one to go there because of their pathetic customer service. They treated me like an underdog with no respect or morals.

Metro PCS reversed the cash payment and disconnected my service at random. I made my usual monthly payment on the 9th. I still have until the 8th to make the next payment. When I went to the store location to find out why my service is off and payment reversed, I was told there was nothing to be done. That it was on MetroPCS's end and that the store clerk couldn't rectify the issue. He says they randomly moved my due date up to yesterday. I was told my only option is to pay again. Does that make any sense? Why would I pay again for a service I ALREADY PAID FOR?