Metro by T-Mobile Reviews

This company made changes to my plan without my consent! Took away my mobile hotspot without notification. Started with a promotion deal to cut my cost in half if switched over from boost. Then they took away my hotspot without my knowledge, which I used for work. They are complete liars and thieves! Do not ever trust this company, they will say anything to get you in, then make changes to your plan behind your back! They changed my plan twice in one day for a dollar less with hotspot but then changed back as soon as I hung up. After the 4th call that day and speaking to a manager they said they could only offer me a plan that cost double to get my hotspot back. They lied and made promises they never intended to keep.

I have had Metro for several years, previously I've had no issues. Starting about 3 months ago, I started noticing my phone was switching from 4g to 2g constantly preventing me from using Internet when I was out and about and away from my wi-fi. I use my cell to sign in and work, it sends security codes via text so I can work daily. I started not receiving texts and getting voicemails but never seeing the call. Over the course of 3 months my service went from great to unbearable. Reached out to customer service, their troubleshooting was worthless. I don't want to change providers but I have no choice... I'm constantly late getting on my system at work because it takes me 10-15 minutes to get a text. I'm at the grocery store and literally have to no service while I'm trying to unlock my debit card. Basically I'm not on WiFi. I'm not getting Internet and texts/calls are 50/50. It's sad.

I have been a customer with Metro PCS for more than 5 yrs... my phone stop working and I paid for prepaid service for a month, but can't use my phone, so they could not verify my identity, they said they can't refund my my money. Unless they verify my identity through text in my phone that stop working. Ridiculous and there are no corporate stores on Long Island to do so. I just want my 50 dollars I paid for my prepaid service I can't use.

I called customer service regarding unlocking the phone and 3 times a supervisor literally lied to me as to how to solve the issue, and one supervisor actually gave me a wrong number. Most of their phones have issues such as dropping calls or being unable to hear someone while on an existing call. Can't wait to leave this pathetic excuse of a phone company. Supervisors whom have no clue what their job is.

I have been having major issues for the last 2 months with Metro PC. On June 18th they ordered thru my insurance a replacement phone. Which has been nothing but a nightmare since. Customer Service tells you 1 thing the insurance tells you another. The replacement phone was to be a NEW PHONE. Instead, it's a refurbished at best. The battery overheats to the point you can't touch the back of the phone. It locks up and when someone calls you don't receive the call, it goes directly to VM and pops up 30-45 minutes later.

MetroPCS, literally, lost $933.00, and they won't do anything about it. We paid approx $933 to the company ahead of time, to cover my internet costs in advance for several months. All of sudden, no one knows where it went. Someone accessed my account, and my security info was overridden. The money went to a credit card that doesn't belong to me, and the company sent out a refund check to an address that doesn't belong to me either. Yet, they stated that their people at the store did it. But, the money has turned up missing, and no one will do anything about it. I've contacted numerous attorneys, so far, but no one will touch it because metro has an arbitration clause in their contracts. They're so big, no one will touch them. These people have access to my account and everything in it, but no one will solve the problem or tell me where my money went, yet they want me to continue with them? Are they out of their minds? Where is my money, Metro??

Beware of the WIKO VOIX. This phone is garbage. Battery life is only half a day with no apps running in background. Sound cuts on and off while in a call and it actually open apps on its own. Also Customer Service is very poor when it comes to in store and Rep communication. There is none. You get one thing said on phone and in store it be more to pay and other stipulations. Find a different carrier with better phones especially in TEXAS!

Metro is bogus, phone been due for an upgrade over a year ago and they refuse to upgrade my phone, and when I ask for corporate number they gave me a bogus number. I was on the phone with customer service for over an hour and all they did was transfer me around to people who can't even speak clear. I'm sick of y'all.

No manager in store at 2040 Forest Ave and was given wrong information on product and receipt said I have 18 days to return and they were very disrespectful and it was only 2 days when I tried to return store. I am 62 years old and don't understand all this technology and relied on their word but they took advantage and just wanted a sale and now paid for a product I can not use. Stay away from this place.

Absolutely the worst! I lost my phone last night. I started very early this morning to get the process started to get a new phone. I spent probably 5 or 6 hours on the phone, plus my lunch hour, and spoke with FIVE agents in a row, each one promising me that the options they were offering me and that I was accepting would process. They kept giving me made up reasons for what was going on, it was very obvious after a while. After spending literally all day on the phone with them.. they finally tell me that they cannot help me after all. That I should go to the MetroPCS store. I am really upset about this.

The customer service is beyond horrible! They cut you off in the middle of you talking to explain the issue to them. Only for them to end up telling you to go to a Metro PCS store after being on the phone forever! The language barrier is horrific and they seem very incompetent to even be able to assist you. Shame on Metro PCS/T-Mobile.

The CSR in Leeds Alabama was rude and obnoxious. I am 69 and disabled and had to use the bathroom really bad and he refused to let me and called me a name I cannot repeat on here?! I will never do business there in this lifetime!! I hope he gets fired!!

I went with this company for a few years. I bought a new in October of 2022 and it wasn’t working right, the technician in the store said the phone is definitely broken, but she did nothing to help me, she wouldn’t replace the phone even though I bought it from her. Then the company wouldn’t replace it for me either. I had insurance and they still wouldn’t honor the insurance because they said I waited too long to file a claim, I am now with another company but I am still paying $20 a month for a phone that is sitting in a desk drawer.

After 2 years of use, my cell phone cracked and I ordered a new one. They sent one in the mail via FedEx, and didn't send me a delivery confirmation. Via tracking, I saw the package was delivered to a house that clearly wasn't mine, and any attempt to follow-up was met with lies. I filed a police report. FedEx closed the case after a week, but Metro's is still open, and they require a month to investigate. Due to the long wait, I had to buy a new phone out of my own money, and the insurance I paid for was useless.

I've been a Metro PCS' customer for 10 years my households bills for unlimited internet monthly reach around 200$ plus s month. 3 phones 2 tablets within the last few months or maybe when they switch to Metro by TMobile in my area I couldn't send or receive messages. Was loading pages for up to an hour and a half simple Google searches. So I go buy a new phone a 5g 250$ phone. Only made the problem worse have called 20 times in the last 2 months. They tell me it's because I'm not unlimited on that particular device which I am I pay the bill put me on hold. The woman say, "That's ok honey now your unlimited".

I called customer service to get the transfer PIN number. I use the same PIN code number and I live at the same address and had no problem until now when I wanted to cancel our service. She said the verification I gave her doesn’t match. I’ve been using the same PIN number and zip code for over 13 years. So, I asked to speak to a supervisor and she refused. I was on hold for over an hour. My wife decided to call Metro on her phone to ask for a Transfer Pin Number so we could switch to another mobile network. She gave them all the verification and it matched. My wife was able to get it done. I was still on hold with the same Metro representative. The representative hung up on me when I told her I’m not hanging up the phone until I speak to a supervisor. She was rude and still refused to connect me to her supervisor. I’m so glad we are no longer Metro PCS customers.

The company change my plan with no authorization but I did call to customer service and Karen fix my problem on minutes....I have to said that she offers me a better plan, good service and less money..

Bought their phone in the internet in one day. After keeping it and trying to work out the internet I decided to take it back., They gave me another internet box. This one didn't work either so I went back and told him, "We're sorry. We can't get it to work. We've tried every room with the box." I kept my phone no problem with that. This is the second box we returned. We ask for the refund right away because we didn't have internet. After 2 hours standing in line waiting for him to return the money he said. "I'm sorry. We can't finish it today but come back tomorrow." So we went back me and my boyfriend the next day again. He said, "I'm sorry. I know I owe you the money because I charged you twice but I don't know how to do it so come back tomorrow again."

MetroPCS is the worst service. I went to Mexico and I call before to have internet there and no one can fix my problem, not even a supervisor but they charged me 53$ and my phone didn’t work until I came to the USA again. It’s so frustrating and I will be switching from MetroPCS, closing my account.

MetroPCS is the worst service I have ever had and dealing with customer service is the worst experience I have ever had. I have gone through five agents and no one can fix my problem, not even a supervisor. I will be switching from MetroPCS, closing my account.

The least helpful employees of all time. Quoted by the "other" Metro PCS store that those guys are liars and just kids. Went in for a battery...Employee...immediately told me to go to another place of business to have my phone fixed which would have incurred a repair bill. Next, I commented...maybe I might want a new phone. They weren't helpful at all.

Forgot the 14 days on the receipt. They will literally tar and feather you if you bring back a defective device. Oh the will also make sure you are overcharged by shoving the receipt in your bag or not giving it to you. I hate this company so badly. They are the worst company and btw they hire many shady people such as illegals and ex cons. I despise them for the heartache and pain they have caused me.

I had a problem in Metro PCS phone ne internet was slow and then interrupted. I called metro pcs customer service to help because I clock in and out in my job using application in my phone. I missed 2 punches even they told me that they will solve the problem. The third day I called and then they troubleshoot my phone. Net was good. They offer me a gift phone as I had this problem and am 5 years customer with metropcs. I told the lady I don't need it because my phone is good and expensive and am living alone in United States. So I don't need it. She told me it's an opportunity to get a phone and I pay only 30 $. I said ok.

I like Metro PCS but the service is terrible and subpar. They nickel and dime customers for every little thing. Their internet is garbage. They offer no promotions and if they do the products they offer are useless. Calling customer service is annoying and will leave you scratching your head. Honestly you better off spending your money elsewhere. I was bamboozled into thinking Metro PCS was a good company. I was wrong and am ready to move on to a phone company that gonna give me good service and be good for my budget.

They are doing everything in their power to not let me switch to another provider. They keep saying the information I provide is inaccurate. They would not escalate the matter. This is the third time I attempted to switch.

I have been with Metro PCS for about 20 years. In 2017 I started to have problems. One day while talking on the phone I hear some noise and realize someone was listening to my calls. I have written the president several times with NO response. To make a long story short I have been thinking my phone was hacked and has realized Metro PCS is controlling my phone on the back end. This morning I realized right after Metro customer service opened my phone started to acted up. Everything they are over the texts, internet. They open up at 6:00 am and at 6:30 my phone started to malfunction. Everything worked fine from 5:00am until 6:30am. Everything stopped working around the time they opened. I was thinking it was Apple but no. It’s Metro PCS. I noticed every time I would call Apple everything would all of a sudden start to work correctly. What these companies don’t realize what goes around comes around.

I have had issues with Metro in the past but my service is always there no matter where I am for the most part. I can't complain on that. I went to Metro store today to do an upgrade and the prices for upgrade where double the price than what a new customer would pay. This seems backwards to me especially since I have been a customer now for many years. My ex and I split five years ago and I put my number in my name but yet for some strange reason when I call anyone it says his name on caller id and when I pay it shows Hi and his name. He has his own account and like I said it's been five years since we split up. Crazy. But what is most upsetting is that new customers get better deals than existing ones.

Was a customer for 11 years and had nothing but problems. Service never worked. I didn’t want to leave but it was the best move I ever made. I’m at Verizon now and my phone works 24/7 - 365 days of the year.

They tell you that their cell service is in your area and it's not, they tell you your hotspot is unlimited, it's not. They tell you your plan is unlimited, but it's not, you try to call customer service and after you finally get through the confusing, complicated switchboard you get to speak to somebody stationed out of Bangladesh who speaks very little English who can't do anything for you. If you go into your local store they perform like monkeys in a zoo. This company is one step away from a potsy scheme..

After being with Assurance Wireless for 12 years and tired of the lousy service, mistakenly I was talked into Metro by T-Mobile on 12-12-2022 and they were hacked and lots of issues since. On 3-24-23 I went to Cricket and Damien helped me get setup with better service.

Bad customer service and manager is rude in the store. Instead to resolve issue I have he smile to me and let me know this is my problem now. Smart guy who bring bad reputation for company. Just to make sure he name is Jason and looks like he really enjoy to abuse customer and let them know how stupid they are and how easy to sell something without return because no official complaint department, no headquarter phone number, no way to file complaint against manager at all.

Updated on 03/25/2023: This is a follow up to my first review of Metro By T-mobile on 3/21/2023. Originally I was trying to get a refund for my hotspot. The people in customer service are nice but boy do they need more training Thus here is my follow up as this is no way to run a business. If I could rate a zero I would. Follow up on 3/25/2023. I called Customer service again this is hour #6 folks, it's now not about the money, it's about follow through and how their process works. I was told after some conversation with a representative I could return the hotspot but would have be a corporate office. I said, "Ok I'm in San Antonio, TX. What is the number." I was given the number. I called and it was a wrong number. The story gets even better (or worse).

Had to buy new phone for $ 80.00. Had to pay $ 157.00 out the door for a bunch of phony charges. Even added insurance charge without my knowledge or consent. Buyer beware since joining up with TMobile they've become con artist.

I called today to speak to a manager. I was transferred and no one answered. Their system won't allow me to pay my bill online or through the automated system. I hate it here and I will be going with another company ASAP!!!

My Phone has been none operational for nearly a month. They finally got it to work by canceling the phone line I've had for 16yrs and reactivating it. The line worked for less than 24hrs then started showing SOS. Now it's not working again. I am sick of this company.

I been going through a huge problem with them! After my cell phone screen broke I changed the service to another metro phone I had at home and when I called customer service to make the change successful, they informed me I had another line on my phone, which I was not aware of! This phone was added into my account without my knowledge since August 2022 and I had been paying an additional 30 dollars for another phone! I'm pissed off because the metro store I went to, that made this fraud issue, says that they can't reimburse me because the guy that did it, got fired this past Sunday!

3 hours on the phone and I got nothing. After 13 years they don't care about their loyal customers, just about signing up new accounts. Shame on you!!! This company is all about the money and not their loyalty to we customers!!!! Nuff said!

After I was charged 50 for March I was told I would get the 50 sent back in a refund in 5 days. I called to verify it was on its way and now they tell me my refund was canceled and they are giving me the runaround. I had to dispute charge with my card. Waiting on dispute.

I paid my sister-in-law phone bill with guest pay. I have the confirmation number and it was taken out of my account. They in turn shut her phone off. Customer service was ridiculous and couldn't provide me with the reason it was cut off. I also have an account with them that I will discontinue next billing cycle. I should have known anything with T-Mobile. Was garbage company anyway. Live and learn...

I was with Boost Mobile and I heard about the promotion from Metro if you switch you get a free phone you get the $70 Plan for $40 a month. I went in a store in California city with my boost phone in order to change Plans and get my free phone. The girl on the register said it shows I was already a metro customer so I would not be allowed any of the free phone good plan et cetera. I explained to her, "I've been with boost for years and years and I don't care what your computer says I am not currently a metro customer." So instead of contacting management or calling anybody she just showed me the screen and said, "It shows that you are a metro customer."

Spent $300+ for home booster. Still can't always count on a signal, so it drops calls or I can't even call. Can't search internet either. Then they offer free things on Tuesdays. I went at noon last Tuesday, requested the free item, was told they had not received any, went back Thursday, was told all of the items had been given out Tuesday!!

These guys will take your money against what you say and actually say your payment was declined! My wife is disabled and receives social security and they are intent on taking as much money away from her as they can!! They need to be arrested and shut down for such illegal practices.

In the last year my service has gone from horrible to nonexistent. When 5G was supposed to be faster and my phone shows I have 5G service and full bars I cant get a call out or use data and its' not like I'm out in the sticks. In middle of Southern California and probably 75% -80% of my text go through, sometimes 40 text from last 3 days come in at once. If you try to get a better phone only the most expensive phones or the free ones are available.

My wife has been a customer of MetroPCS for almost 10 years. She loves this phone service with a passion. She is a hard-working mother of 5, currently attending a University, while juggling a full time job as a teacher for a charter school. Recently, on January 29, 2023 around 11 a.m. or so we had encountered an inconvenience. My wife had broken her iPhone and decided to buy a new one. The process was that she had to switch the account from her broken phone to her new phone. Since her phone was broken she wasn't able to view the screen.

Used to be good, but not anymore. Would not allow me to add my auto payment card. Said can't figure out the issue. Now, have to remember to pay monthly. This is stupid and not help me out at all. Sucky.

Was guaranteed the receiver phone by the 23rd. Phone has not moved from the UPS location since Saturday morning. They keep telling us "It's in transit," "It's in transit." My wife and I contacted UPS ourselves. UPS I started an investigation and claim due to fact lost in transit, unable to locate package. Contact the MetroPCS several times in the past couple days. They keep giving us the runaround, "Oh we understand. We understand." Did not help out at all. Kept trying to get us to buy another phone instead of reimbursing this or sending out a new phone and call him back the package if found.

I have been contacting customer service for almost 4 months now on an issue they are having, applying a discount to my account. Should be real simple, but it still has not been applied! When I call customer service each time, I get a different answer. Mostly they tell me that the problem is on the government's end and when I call the government they tell me everything is all set on their side. I just need to have my service carrier do their part. 4 months later and it’s still not done.

I’ve been a customer of the company for almost 15 years. The only reason I’ve stayed around is because financially, a prepaid company is my best option, but after this next month, I’ll take my chances with another company. Calling “customer service” is a waste. The reps hardly understand what your issue is so the help they offer isn’t worth anything. Trying to get help with an ongoing issue has left me calling them for almost 4 months before someone finally was able to confirm what I knew all along. There’s other prepaid phone companies out here. I’d recommend going with them and this is coming from a long time customer.

I went to a store and bought me a refill card from T-Mobile not thinking anything of it. My account was due $40. No problem. Come to find out that I'm on the T-Mobile Metro PCS plan. I didn't know that there was two different entities with T-Mobile. In turn which the card that I bought was non-refundable once activated so now I'm stuck with a $40 refill card that serves me zero purpose because the company in which I thought was the same company doesn't honor it so today I closed out my account with T-Mobile MetroPCS gtfoh whatever the hell they call themselves now because there's other things I'd rather be doing on my only day off than to deal with this crap. If you got T-Mobile on your name and you're two different entities change your ** name. You shouldn't have T-Mobile. MetroPCS are playing T-Mobile if you aren't the same** company. I'm sure I'm not the first one that's happened to. All I can say is it won't happen again.

Customer service is in South East Asia. It's real pathetic how so many people are having complaints and nothing is done about it because of that airtight contact that none of us read. All you can do is file to as many governmental agencies as possible.

I called support today for an extension though I've had one already. I've done it once before so I know it can be done. I literally get paid at 3am. Customer support is horrible. They lie about their names and any help. I've actually found out they are also charging me Arizona taxes though I live in Missouri. WTF.. Still no help. Filing with the FCC. Will be transferring to another service provider. Stop outsourcing to India. Will not come back to Metro until they do.

IDK what everyone is saying but I've been a customer for ten years and not one have I had an issue. Even in the mountains I had perfect service. Unfortunately I left because most of their clientele are poorer folks and can't afford the expensive phones. Metro started doing payment plans on high end phones right. So I tried getting 3 phones. They had none and said they haven't gotten any s22 or s21 in a very long time. They were also out of most iPhone. Mind you I live in South Carolina. I called over 100 stores in Virginia, Florida, Georgia, Tennessee, Kentucky, Alabama. Not one store had any high end phones. I was told they had no idea when or if they would get any in. So I decided to leave due to not being able to get the phones I want.

The service was good the first 30 days but after your phone goes past the 30 days of return, it starts malfunctioning. I lost count on how many times I had to go to the actual store for them to get my phone starting again. Also I can't just go into any Metro and expect for someone to help, I can only go to the original store I purchased my phone from for any type of help, which is well beyond a huge burden seeing how it's no longer close to me. The actual service works when it likes to. My WiFi is far more of a secure and reliable connection for important calls, I definitely will be dropping this service ASAP. This is just something for T-Mobile to gain a bunch of money without having to actually provide a decent service to its customers. Please remember T-Mobile is already the worst out of the providers, so please expect nothing less than garbage with their less than incompetent partners.

Been a Metro customer for 8 years. On December 8th lost data. I pay for unlimited. After 7 calls, multiple ticket numbers (some of which were nonexistent) it is now December 26th and still no data. Was told it was because it was an LG phone so purchased another phone. Still no data. Was told to go to dealer. Went into dealer and he couldn't figure it out after 45 minutes. He called technical support, another ticket and to expect a phone call. No call. They told dealer I would receive a refund for days of no data service and/or new phone. Nope. Sent email to corporate, no response. I am on limited income and had nothing but problems for past 4 months. You pay your bill on time, but nothing but problems that they can't seem to fix. Will be going to another carrier. Metro takes your money but gives no service.

I tried for hours to obtain the pin code from Metro PCS to port my number over to T-Mobile but to no avail. T-Mobile stated the number was no valid dispite going to both a T-Mobile store and Metro PCS store. I plan to file a complaint with the FCC.

The service sucked like literally terrible. They give you a free phone to join which I now realize was a ploy to get you to use their terrible service. Switching back to Verizon. Wouldn't give me a refund even though their service barely worked. Terrible company. It's the welfare service of phone companies.

As an uneducated blue collar work with ADHD I told the sales rep and district manager several times I was confused. I thought I was getting a free line but turns out I wasn't. Then charged to put my number on the phone ordered through a warranty (which was only a 30 day old purchase mind you). I could understand better if I just didn't like the phone but no it didn't work and they wanted me to pay a $25 transfer fee. You sold me a crappy phone and want me to pay this. I said that is unacceptable no and they told me to take it up with customer service. Come to find out they aren't even through Metro. It's a third party who has no authority to waive a fee. So they can't help you in store or through customer service. They are taking advantage of the community members who can't go to larger companies due to credit or just expense. This needs to be stopped. Metro PCS Jasper, AL

I've been a Metro customer since 2007. I really did not have a problem until recently when the merge happened. Tou can't even call the corporate office. Corporate office now no longer responds to the emails of concerns through customer service but I have been paying for insurance on a phone for a long time. I tried to make a claim. I got nothing but a run around. I had no idea that Metro now farms out to an insurance company for making claims. My monthly bill I pay Metro I wanted Metro to handle it because I thought I could walk into the store show him the phone pay them no?! Well there is a problem. I have been treated so horribly this week by both Metro customer service and the insurance company.

Went buy new phone if eligible for upgrade. Rep said no so I paid full price. After cashing out asked about hidden fees. Was told 25 $ to switch Sim card to new phone. I said I could done that myself for free on the Metro call center. I would like to return the phone. I would rather buy from some else "mainly because hidden fees and rude customers service". I was told they have a no return policy for upgrades. Apparently switch Sim card from old phone to new phone is a upgrade. Just liars and thieves. Metro has a return policy up to 7 days no questions. This store would not uphold corporate policies. Have notified metro corporate. After reading the horrible Google comments about hidden fee "thieves" and rude customer service. I decided to reach out to ConsumerAffairs. Next is Better business bureau. I might do a civil trial over this.

I have been a Metro PCS customer since 2004 (Happily I must say). Considering my long term usage with company and paying monthly insurance fee I was sure when my cell broke No Problem. However I was informed that despite my cellphone No Longer Being Made, Not a 5G and apps No Longer Upgrading I would only be able to get the same exact cellphone that I have with a $60.00 charge because they still have some in the warehouse. Disappointed and Speechless.

If you are planning to use Metro and use the ACP program please heed my warning. They have made this the most difficult process. Been denied multiple times and they don't tell you why just to reapply and make sure everything matches. Done it multiple times and double checked. I called the ACP also and was told by a rep that they always have issues with Metro. Do yourself a favor and avoid Metro if using ACP. So many companies apply the benefit so much easier.

Metro PCS is not a good provider. I bought a phone Samsung A53 5G on September 2022 and today's date is 11-20-22. My phone is defective. They are giving me a refurbished phone. NOT A NEW ONE. That is not a good phone provider.

I lived in Dallas Fort Worth most of my life. Coming to Houston I have experience being hacked or SIM swiped. I keep purchasing phones. Now the stores do not honor the Metro promise. It entails you having the option of refund or exchange. They will never tell you and if Metro corporate does there is no accountability if they say no is no. So why promise? Any ways I called them to pay one month being as I lost my job due greatly because I kept having to wait to buy a phone and my job is about communicating so I was left looking like an idiot in a professional setting. I say this not lightly Metro PCS. You are not honoring your word so do not promise customers anything.

Does not have customer service agents that are capable with dealing with tech issues. Transferred to an eSIM card, and survived 5 days without data or ability to call anyone. They couldn't figure out how to solve this so I ended up with a physical sim anyways. Also Google One benefit is only for Android users which was not specified when I purchased it, so definitely felt cheated.

This is the worst company I have ever... and I mean ever went through. I normally don't do reviews even if it's bad but these ppl are a different breed. I've been with them since 2018 and it's almost 2023. The hotspot is trash. Mine hasn't worked for 5 months.. 5 months. I call them all the time. They do the same steps and fix nothing. Purchased a phone through them and they said I can't use another carrier for 6 months. I said well it hasn't worked for 5 months. They still did nothing and I am going through the same issue till this day. I asked about compensation and still nothing... Never seen a company that doesn't help their customers when they've been treated this way.

Don't buy a phone from Metro PCS. They signed me up with smart pay scam. No answer. The only payment option is to let them take small payments and charge 30% interest or pay full amount. Wow Metro. You will be losing another customer

I have been a customer for more than two years. First customer service is absolutely horrible. They lie every time I call. Went through Hurricane Ian on September 28-29 2022 and ever since it has been a nightmare. Now November 7 and service is worse than ever. Called CS at least 10x and CS keeps giving me the runaround. "We will reset your service," is what I am told. Total **!!! Can barely make calls or texts and they keep telling me the same ** every time I call. No compensation for the aggravation of no phone, data or texts. Talked to the rudest "Supervisor" ever and her answer was find another company. Again **!!! What a way to lose customers. After my month is up on the 16th I am going to another company. Screw Metro!!!!

Sold me a phone that quit working after a week. Had me driving all over town to different offices to get a replacement. Said they would order a new phone for me and would text me when it arrived. Two weeks later I am still waiting. Have been without a working phone for over a month now. Guess I am out the 176.00 they charged me. That is a lot of money for an old lady trying to survive on Social Security. They really stink.

Worst company Ever! Purchased full-price iPhone from Metro store. Refund policy states refunds issued within 7-10 days of purchase. Tried to get different iPhone and told not available. Requested and denied refund after 7 days. Told b/c only new activations got refunded within period, not current customers. Wrote Corporate in TX letter of complaint. Never got an answer. Bank-issued refund from dispute, and then Metro cut off service for three phones. Had to end dispute to get service and be able to keep phone number. However, will get a new carrier ASAP. Do Not Purchase Phone from Metro. Been with Metro since 2014.

I've had Metro since they basically moved to PA. Then switched to another company but found Metro the most affordable and they are. The biggest downside to coming back to Metro was when I found out T-Mobile bought them out. I've had T-Mobile before and that is by far the worst phone company anyone could be a part of. And now I'm experiencing everything that I went through at T-Mobile with Metro now. Service is absolutely awful. I can't tell you how many I restart my phone each day because it loses LTE data/signal. I've never had an issue with Metro until T-Mobile stepped in. Simple as that.

My Metro revel phone would only display for 2 seconds. I went to the Metro store and after 2 hours she could not fix it. I use this phone for work. I bought a new phone as an upgrade. I got home and got the old phone working. I called customer service and they said return it to the store. I drove back to the store and they stated no returns on upgrades. I am a stage 4 cancer patient and need this phone for emergency. Metro stole my money and wasted my gas because their agent could not fix it. When I get enough money I'll go to another company. Waste of time and money. Stay away.

Stay away from Metro PCS. They are absolutely horrible. Their customer service is the worst and their phone service is even worse than that if that's possible. I have had insurance for over 5 years and tried to claim my first claim and it's been a total nightmare. I've been sent three broken ones and waited hours for customer service. It's the worst company I've ever done business with.

The service is terrible. Very little to no bars. Customer service is a joke. They may be the cheapest but there's a reason for that. You get what you pay for. I've literally been up at the store and on the phone every day since I got the service less than a month ago. Wouldn't even recommend if they were free. All around bad.

I joined Metro pcs in 2016. I opened my account at a dealer store. First mistake. In April 2021 for a whole week my phone kept getting turned off. I went in the store to discover there had been unauthorized changes to my account. As in someone purchased a new phone on my account without my permission. Last week on Thursday morning I woke up and my phone had no service. Went to the store. Was on with CS. They were NO HELP at all. Went to the corporate store in Silver Spring MD only to find out that they disconnected my number and may have given it to someone else again WITHOUT MY PERMISSION. My daughter called today 10/17/2022 and they said since I switched my carrier they would not investigate. I wish I could give zero stars. METRO PCS IS THE WORST.

Very bad customer service, false statements, they make you wait over the phone for hours then transfer you to many people then supervisor not another person. Who will be this time instead of Philippines. May be Bangladesh or Africa will start asking you all the puppet question name and number and all problem never resolves. They have no idea what they are doing. Please do not fall for cheap service plan. It a hassle. 00000 star if I could.

Purchased a phone after I broke mine..Didn't know I had insurance I been paying for for years...Didn't know I had insurance and they didn't tell me...They told me a month later I was paying for insurance but couldn't use it...Was told by girl behind the counter...insurance was no good...just something else to collect money for....RUN...DON'T WALK FROM THESE CROOKS!!!

Been there 8 years and now leaving, store manager was rude and treated me like garbage, not sure where they hire these managers from, but they seem like a revolving door for a circus, I'm done with them.

I can't say and words, but this company looks like garbage. Their representatives are crooked sellers. They tried to get $150 for a horrible plastic Chinese phone. First they said free... after they tried to steal my money charging me for something that didn't work properly. Bottom line, I just paid $90 for this trash and my service was suspended today. What Garbage company. Thieves.

I recently switched from Verizon to Metro by T-Mobile and it's been a wonderful experience! My phone bill is affordable, I experience fast and reliable service 5G & 5GUC thanks to T-Mobile's Nationwide 5G. I ported my number over and got the phone, case, charger brick, SD card, headphones, and screen protector for $223.00 which was an excellent deal. I've had service everywhere I went in my state, and I love the perks & how professional and great customer care is. I could not ask for a better phone company to be with.

I've been with Metro by T Mobile for quite a few years now and have always known the service to be, how can I say, crappy. I've always been able to connect my PlayStation 4 to my phone's hotspot and have a decent experience with online gaming. This bill cycle something went wrong. Called customer service and the first agent says that in my country (USA) there is a law that doesn't allow consoles to connect to a hotspot for online gaming. WTF!! Maybe in his 3rd world country.

The service is crap!!! I HATE METRO PCS!!! HATE IT!!! HATE IT!!! HATE IT!!! HATE IT!!! These idiots should even be licensed as a business or even functioning to this day!!!! I RESENT THE FACT TMOBILE BOUGHT THEM OUT!!! THEY SHOULD HAVE MET THEIR DOOM!!! I rather pay ATT (my entire soul) and have reliable service and decent customer service. I can't even call my mother IN TEXAS without downloading some app. Dumb**. I'm not waiting for my bill to be due I'm switching IMMEDIATELY!!!! Y'ALL CAN KISS MY **!!!

What Metro doesn't tell you is that when call volume is high YOU will be deprioritized so that T-Mobile customers have full service but you won't be able to get service or calls will drop. Every call or website visit you will be reminded of the ACP program. As a disabled veteran I qualify. 3 times I have completed the national verification process and completed the separate metro application, advised it will take 1-2 billing cycles to apply the credit. Yet it wasn't. I spent 45 minutes on the phone with an agent yesterday, filled everything out again and was advised that they would have it applied immediately. Then the call dropped. It didn't get resolved.

The service is cheap but you get what you pay for, the data and internet is the worst I've ever experienced, barely ever works and when it does it spends most of the time loading and buffering, I would only buy this service if you like things not working smoothly and spend most of your time waiting for stuff to load, they claim and sell 5g but it's more like 3g, also I get texts days from when they were sent and randomly weeks and months later, I've tried getting new phones and tried every thing their phone center wanted me to try, I would not recommend this company to anyone, don't fall for their cheap prices, cheap is cheap.

This is the worst phone service EVER! It's extremely slow and repeats texts constantly! Looking for a different and COMPETENT company! Must be morons running this total mess! Ok, more insults ... TOTAL IDIOTS!

I’ve been with Metro for nearly 4 yrs now according to the customer service rep I talked to just the other day. I wanted to change my bill date just cause I changed jobs and now get paid once a month instead of biweekly and I’m short the money for the upcoming bill. So I call, wait 15 minutes to talk to a representative only to be told it’s going to cost me $30 to change my billing date. Online it said $5 plus taxes or other fees. Apparently there’s a $25 charge because I’d still be using the service beyond the original due date. I wish they’d been transparent about that on their site. The representative then tried to suggest going down to their $30 a month plan after I said I don’t have $30 at the moment numerous times.

I called 4 days ago to see why one of my 4 phones I have was not letting me unlock it with the METRO PCS Pre-Installed UNLOCK app that was on the phone (I purchased from a Metro PCS store, Paid In Full, and was activated in the store as well). After several attempts, constantly being told "rest assured" this will be taken care of and my phone is still network locked, during my call today was told it would be done within 72 hours!!! But, after 4 days, all the attempts, I am very skeptical this will be completed, even though being told "rest assured"...

The price is ok but the customer service is terrible. They try to make it seem like they can do anything for you but when there is a problem they suck at problem solving. Just pay your bill and never call customer service.

Complete and utter disappointment! Terrible network coverage, they lied to me before taking my payment and suspended my account after 2 weeks when I paid $70, which the customer service rep at their store guaranteed me wouldn't happened! I'm going to Verizon, as of right now they owe me $32, and I'm reporting them to the Better Business Bureau!

Metro PCS is the WORST phone company I have EVER had! They let people access your account whose name is NOT listed on your account! They let ANYBODY make changes to your plan and mess your entire bill up! Mind you I have a 8 digit pin code that only I know. Their only solution to their mess up is to add a high security code. If someone bypassed my 8 digit pin, they surely can bypass a high security code. Metro PCS is ** and the employees lack common sense! I wish I didn’t have to give them the one star that I gave!

I only upgrade my phone when necessary. Mainly because despite of great deal every time my account is changed without my permission. Then endless phone calls of the blame game call the store... we can't do anything. So I had to change my phone died. An upgrade takes forever in the store so we decided to do both our phones in one trip. We got a free tablet with one month free with a monthly quote of first month free and monthly 102.76.

Since I moved to Golden gate estates in Naples the service has gotten worse. As soon as you hit the end of Pine Ridge rd and Collier the service just cuts out. There are so many people moving to the estates that they really should put up another tower or something. I've had Metro for 12 years. It seems the more people who move out here the worse it gets. We live in Naples. There shouldn't be dead spots anywhere.

For the last two days my phone has been losing signal and internet constantly. I have called them two days in a row and still losing service. This is what I'm paying for. Service that doesn't work. They take your money and give you ** service.

So very, very hard to actually speak with a person. And when you do, you can't understand them, and they are basically no help. I changed mobile provider today just because their customer service is so bad.

I experienced much more than 200 characters so I'mma sum it up like this. I have never felt so cheated and scammed in my life! I want to switch service providers so bad but can’t because apparently all phones EVEN THOUGH YOU PAY IN FULL FOR THE DEVICE, are locked till 180 of being in service EVEN THOUGH I PAID IN FULL FOR MY DEVICE WHICH BY THE WAY WAS NOT BRAND NEW WHEN I GOT IT STILL I DIDNT COMPLAIN. I just want to switch providers but can’t. I never thought I’d say this but too many good reviews I have gave these people just to find out they didn’t do what I was giving them credit for. That ** ugh. I have to say it. I hate you Metro PCS. Your customer service sucks. Your store on K street is scamming people and corporate can not be reached. If you want more information about my experience with metro pcs my email is **.

So, my son's phone just died. He uses Metro because of the high speed internet. I do not like them because they charge you things more cell companies do for free: But I went to the store in Bardstown KY on Monday June 13th, and instead doing a upgrade, set up a new line, because it was like 100 cheaper. Sales girl told me the phone I ended up getting was a great phone. Well the phone was defective; so I took it back on Thursday June 16th: they told me they couldn't just give me a new phone. It had to be shipped in, and it would take 2 days. I called on sat and the phone wasn't in, and they told me it would be in Monday FOR SURE: well on Monday, I called again, No phone: so I ask for manager or corp. number because I've been lied to 3 times already. She said she's have manager call, which she did not do: I called the customer service, who were friendly but absolutely no help at all! What a wasted service!

I was told I can return it if I didn't like the phone and especially since this was after I already purchased a expensive phone when I first got with him and I've been with him for over a year but they will not return it, was rude and told me, I think her words what she used was **. I would not advise anybody using this company for phone service. The water store in Illinois is where the crappy customer service is.

Metro PCS customer service lied to my family three times. They stated that we would be able to get coverage overseas, and would just have to call to activate it. They DO NOT have partners overseas. This was not found out until family was overseas without the ability to call anyone, or even be able to call for help if needed. TERRIBLE customer service and would never recommend this company to anyone.

I had service for 3 years. I paid three months in advance but I had two bad experiences with customer service so I asked to be refunded the last 2 months I prepaid for and they said it was done and I would get it in two days. I then transferred my number to another supplier. Six days go by and no money in my account. I called them and two times they said they would refund me and nothing game but the third time I called they said because I cancelled my service I cannot be refunded.

I was experiencing some life difficulties and had to go with Metro PCS, leaving Boost. Screen was destroyed on my Galaxy Note after only 2 months and needed a new phone quickly, Metro had a deal, they were convenient so I went with it. In the door I was told the Motorola stylus was a equivalent to a note or close as I could get and for only $400 dollars, which I didn't have so he said, "but I'm going to give it to you for $300," also didn't have. I was beginning to think I'd just wasn't going to get a phone (was really looking for the free phone for starting service type deal as I had just spent what was a large some of money on my dream phone, quality and perfect for all my needs. I had been building my brand and needing to upgrade) just didn't have it.

No disrespect by far but there’s no English speaking person ever when I call, they hang up in your face no matter how nice you are if you request a sup. If they don’t hang up they’ll keep you on hold with horrible music until you hang up. It’s a mess. Even though it’s cheap I’d rather take my 5 phone family plan elsewhere. It’s that bad with Metro PCS and getting worse.

So my first phone I ever purchased was on Metro and they only worked in like NYC and South Florida. They got I think nationwide. Still never had an issue. T-Mobile buys them out and ever since it's been going down. Now it seriously never I mean never have good service. The terms and conditions straight up says that you are not priority that they send signal to T-Mobile customers first and what's leftover we get. Why did they buy it and then able to act like they didn't and take our money to not provide service. It's a real bummer because it really was a great phone company but thanks to Corp greed we all get screwed.

I would not recommend Metro PCS as your phone. We had nothing but problems, they sent us a bill that we had activated a phone when we didn't, the store on Esplanade and San Jacinto in San Jacinto wouldn't even listen or look at the phone I had and said I did it. Very Rude. We decided to switch to Boost and as the change was processed sent a bill on the primary phone that she owed 104.66 dollars. Our due date was March 2, we were doing the change on Feb. 26th. They would not release her phone number, she had no phone for 3.5 days and Boost finally just gave her a new number. On the 2nd she got a text saying she own the $104.66. Needless to say it will not be paid as we owe them no money. From what I am hearing this is happening a lot. Charging extra money when you don't owe or charging you more than it should. We are finally at Boost with our phones and very happy. As I said would not recommend using this company.

My name is Rodney. I had went to Metro to buy a phone for 200+ dollars, never got a receipt. The sales person their name Zachary said I did not need one, that he would text one to my phone but never did. I put in a claim against Metro at Thursday. They were gonna only offer me $60. Unacceptable. I paid the $20 fee and have yet to hear anything from that store. They're next on my list. Metro owes me money. I hate to push the envelope and pursue a lawsuit against metro. I hope somebody out here hears this and can solve this matter without taking it to court. Do not do any business with metro. They will just rip you off.

I made a payment and the money was taken from my account and it’s been 5 days that my phone has been suspended, spoke to three supervisors and nobody could offer a solution, each time I wasted one hour with them, the cell reception is horrible, customer service is horrible. The website freezes and payment problems, sometimes you have to log in ten time to finally get it to work, and the price are very beatable!!

Service sucks and customer service does nothing to fix the problem. They just give you the run around. Nothing to help ever get done. I will never use Metro again. I hate this provider. They lie and avoid the actual problems that you have just to try to keep you as a client. Nothing ever improved and they keep raising my bill. I suggest nobody goes through this company for they are scam artists! This is my second time trying them out and it is still total **!!!

I switched to Metro from H2O in Dec 2021. I saw a good deal: $25 per month for 35Gb data - that's great! And it was till today when I found out that they LOCK your SIM-card by device which is completely **!!! It means you cannot take out your SIM from one device and put on into another - it will not work! I bought a Tablet with LTE and try to set it by my Metro SIM-card and I was really surprised when it did not work. So, I called to their customer support and they confirmed that the system works that way.

Customer service is horrible. They don't follow through with what they say. Speaking to a supervisor is like not speaking to anyone at all. If you have any other options, use it.. Metro PCS has bad service across the board..

Bought Apple SE at Vero beach Metro PCs store on 12/23, phone was disabled on 12/24. Couldn't return until 12/27 because of Xmas. They wouldn't do anything for me, not even exchange the phone. They said it is an Apple defect, Apple said, return it to store I purchased it. Tried again. They basically said I'm out $400, nothing they can do. I have been a Metro customer 17 years. I feel like I have been robbed or scammed.

I bought a phone from Metro. Moto 5g Stylus. Spent 300 dollars then phone bill went up to 70 per month. Sim card disappears. No service at all even with wifi and restarts randomly. Metro employee won't help unless I buy something from them to fix it which doesn't make sense. Tried to file a claim online. They still say can't help. It was brand new when I got it. Sim card brand new when I got it. Why do I have to spend more to fix a product I that was defective and yes I already reset it to factory and yet still bad service. Still a bad phone.

MetroPCS is the worst cell phone company I've ever encountered. They are fraudulent. The customer service representatives do not tell the truth about what they offer and give their customers. For over 4 Months my text messages were not coming through accurately. I was told by numerous customer service representatives that I would be credited for the faulty service. When my credit never hit my account I was then told that the numerous conversations never happened. This company is a fraud business.

Stolen phone number. My phone number was hacked from TracFone Wireless and being held hostage with Metro PCS. It’s taking me 10 days and I’m still waiting for MetroPCS to release my phone number so I can have it back. Customer service is impossible with Simple mobile, TracFone wireless and MetroPCS. I would not recommend all three of these. Go with a quality carrier. Don’t save money because it turns out to be a nightmare if you have a problem.

Dishonesty in the Business, Failed to refund after stating they would refund. I contacted Metro by T-Mobile with concerns over poor service (dropped calls, no voice network, etc). They told me (several times) that I needed to upgrade to a new phone. I agreed to buy a new phone with the condition that if it didn't improve the service, I could return it for a full refund. The new phone didn't help and the next day Metro by T-Mobile refused any refund. After arguing with them in the store for two hours to honor their promise, they refunded the phone only.

So Metro is supposed to be a prepaid service. Hence the reason I use it for my kids. Last month I was unable to pay the bill until Dec 10th... instead of Nov. 23... usually when this happens the bill date is automatically 1 month after payment. I got a shut off text yesterday. I contact them today and in order for me to change the bill date to the 10th of each month, they wanted me to pay $80 plus $5 for talking to customer service TODAY to avoid shutoff and to switch service and still pay the whole $120 on Jan 10th. This is a RIP-off. I could just get a monthly phone bill with less in late fees. Disappointed in ya Metro and I will be switching my services to Boost for my kids.

So one day my phone just stopped working. After 3 2 hour long phone calls with supervisors they sent me to a Metro store. The store customer service was ok but still no fix. Forced to wait 3 more days.

In July 2021 I purchased a new phone from Metro T-Mobile and at that moment, I was told that I could unlock the phone in 3 weeks. I needed a temporary phone for 1 month so getting a temporary replacement buying this phone sounded excellent. After I bought the phone I tried to unlock it, it said 3 months and after 3 months I called them and they said it is 6 months. I think Metro T-mobile DOES NOT CARES ABOUT THE THE CLIENT. THEY JUST WANT TO SELL. I'M 70 YEARS OLD AND I WAS TRICKED BY THEM.

I am happily switching to either TMobile or Verizon when my 30 days are up. I joined Metro prepaid (after dumping Sprint) under the illusion that they are a spanking network next to TMobile. What a lie. I'm in a 5G area, Samsung S21 phone. But barely get 1 bar of service, any random time or day. Just like with Sprint. I agree with others here....they're the bottom of the barrel now that Sprint's gone.

I was in the MetroPCS store in Hemet California on Florida was treated with other disrespect by one employee. I felt like she took advantage of me. She took my phone. Said she was going to use it towards a bundle package and I seen all my receipt it said zero. She did not do that so as far as I'm concerned she stole my phone then she lied to me and said I was signing a document for our plans which I did not know cuz I didn't have my glasses on and I was signing a thing stating that I cannot return any of the items and then she told me that I was going to get a bundle pack and I noticed all the stuff that she said was free in the bundle pack she charged me for then she gave me some earbuds for $10 and then I look on my receipt and she already charged me the $38.

I have been with Metro for several years. Went to buy my wife a Christmas present only to find out I could not buy a phone without having it activated. News flash, it's no longer a gift if I have to activate it before I leave. What kind of cell phone company doesn't allow you to purchase a $400 phone as a gift? Called customer service and they said I should be able to do so but because all of their stores are franchised the rules will change depending on what store you go to. WOW! So every store is different. As a long time customer I don't know what I can and can't do and this company is obviously big enough that they don't care about losing 4 lines of service for stupid reasons. Shame on you Metro. I will go with another carrier!

Hi, yesterday I got my new iPhone and I obviously want it with my metro line … So I call for another phone… I didn’t have the line active and the customer service was giving me a hard time trying to send me the codes to a phone Who can’t receive calls or text… At the end I solve it and they charge me 22 bucks for give me a hard time … And I said ok. At least I have my line back after all this stressing hours situation all day to be exactly) and the next morning they said is disconnect because I haven’t pay and I made the payment on time and I can’t contact them because my line is not active again … After all this waste of money and precious time. I am changing to another company where they don’t charge you 20 bucks for changing lines and at the end after you pay they didn’t connect the line ... That’s awful service plus all the stress, because I used this line for work. I want my money back.

We switched from AT&T last summer, BIG MISTAKE!!!! Since purchased by T-Mobile, Metro is horrible!!!! We have 3 lines with unlimited everything and supposedly 5G but I can never open any apps unless connected to wifi, it's not my phone since I have a Samsung Galaxy S21 Ultra. Metro was great when they were on their own but Tmobile toggles Metro customers making my $1000 phone straight crap!!!! The only upside is our bill isn't as high as with the previous service. Check out your options before going with Metro, I will be switching to another carrier.

Called to get my PIN and had to go through a series of questions which I answers ALL correct. Then as she was going to give me a PIN she said, "Oh what’s your zip" - from 5 years - I moved so not sure. "Oh sorry. Can’t give your PIN." Wth. I answered 4 questions. Now this one I can’t. Now I can’t transfer my number and she hung up on me and T-Mobile rep which was next to me.

I went to Metro PCS at plaza Mexico 3200 mulford ave lynwood ca 90262 employee id was **. I was very satisfied with her professional demeanor. She was very friendly and very helpful. Very good customer service. I will gladly return to that store anytime and I will highly recommend that location.

I been with the company for almost 2 years now. You get no perks I promise you. Then I learned as I went through a horrific disaster here in my hometown from hurricane Ida my phone would not keep a charge and it was very frustrating to go through this disaster like that but anyhow I went to Metro because I had another phone that I purchased through them when I first got service so rather than wait to send a phone through the mail and all that I just want to switch my SIM card into the first phone that I purchased through them that was all fine and dandy but they charge you $21 just to take a SIM card out of one of their phones and put into another one of their phones $21 just to take a SIM out and put it in another. And today I learned that if you go to the Metro store itself and go inside and pay your bill they charge you $4 for you to pay your bill.

I went into my lock Metro PCS in New Britain CT to look into a new phone because mine was 2 years old and on is last leg. When I went in I was greeted by a young woman and then her trainer. Their names were Marilee and Kimberly. The young woman in training was the first to get me and show me all of my options for a new phone. I didn't even realize she was in training because she greeted me with a professional manner, which really impressed me. Once I had my phone and extras picked out that is when the trainer came into the picture and went thru everything with both of us again in s very professional manner.

They keep adding money onto my bill. I'm a new customer. I have 3 lines on my account and they're trying to charge me $130. When I first set up the service they said it would be $94 a month. A week later they turned off my lines and said I needed to pay $60 to restore my service so I did. The next day they sent me a notification saying in a week I have to pay another $75 to keep my service. I'm going back to Boost. Metro PCS has lost a customer and I would encourage anyone to think twice about this company.

Put you hold, come back rude, hang up, all try to make excuses. Always disrespectful. They make changes to your account with you saying and the managers go along with it and when you say you don't want it they want to charge you to cancel it. Terrible company.

This company will not honor its insurance and replace your phone if something happens to it. They took my money for insurance for over 10 years. They are pathetic!!! Stay away!!! Any company that takes your money but doesn't have integrity should be out of business!! They certainly have gotten the last dollar from me they will ever get!!!

I paid my bill for the last 3 months. I have unlimited data plan, got slow service all the time or no service. When I call to complain they hung up on me. The managers hung up on me as well. I'm not a valued customer and I wish.

I got through to customer service to be hung up on 3 times. Very frustrating and I can't log into my account. I called a store in Allen Park MI to someone having a bad day. I would like to handle my mom's account online without talking to people having a bad day or automation. UGH!!!

If you value your identity peace of mind Metro PCS by T-Mobile is not your company. Along with many of the other foreign cellphone providers are easily compromised especially if it's a franchise. My experience starts here. The employees behind the counter easily selling stolen stock returned or missing devices with customer's info still intact. Verizon cost a lot more but I won't be easily compromised.

I used to love Metro. Now I am extremely disappointed and upset. I understand that a hurricane can cause significant damage to the towers, but that is the time when people absolutely need their service. It has been 3 weeks since Hurricane Ida, and I am still having problems with mobile internet and making calls. When I am able to make calls, the other party cannot hear me. I am not going to continue paying $60 per month for almost nonexistent service. After years of being a customer (I have switched, but always return), I am finally quitting never to return. This is ridiculous. I'm done with them and T-Mobile's crappy service.

I would of given 0 stars if possible. I have been a customer for over 3yrs, I started out there because the prices & service were decent for 2 lines. Well as time goes by I added 2 more lines on my account for a total of 4. But I begin to notice that my phone was dropping calls & running slow, I asked the other 3 people on my account how their service was, they all have the same issues I do. I called into customer support and the guy tells me he is sending a signal to my phone I need to shut it down and back on. When we hang up it will in some way reboot/update my phone. I go through the process and all it did was make Metro PCS my home screen!!

-5 Stars. The "Corporate Office", if that's what they call it, on Van Buren in Riverside, is more like the "Incompetent Office?" Marcel, Marciel, Maceo, whatever at this location is thicker than wood and an extremely unprofessional liar. Anytime a so-called merchant accuses two, not one, customers of lieing to save face is someone I NEVER wish to do business with, especially in my profession. His behavior was totally condescending and from the streets and I will need to investigate his discourteous behavior further. He stoops too low for my intelligence. You will lose customers with this bait and switch practice, I guarantee it. It is apparent that desperation is a factor. HONESTY, like it or not, is ALWAYS the best policy!! Unfortunately, bad news travels faster than good news and this location and employee are all bad news!!

I am a long time Metro Pcs customer, I have 3 lines and wanted to add another line, I went to the store and when I wanted to pay the attendant told me that their credit card machine was not working, so I had to pay with cash, for the additional line, gave him 40 dollars and the next day I was charged another 30 dollars, when I called customer service (If you can call them that) the person on the other line told me that the 40 dollars was not in the system (clearly the attendant pocketed the money) and also, that I should go back to the store because she is all the way in Africa and she can't go for me.... I can not describe how rude and unhelpful they are, like I read on another comment, if you want to keep your sanity, stay the hell away from Metro pcs.

I love the camera on this phone. It's the memory. But when it comes to connection or data the worst. Had nothing but issues for over 7 months with two local two lines and everything. I really wish Metro could show that they cared about their customers because before this I would have said they was one of the best services out here. But after the way I've been treated I got to say

I am with metro pcs and now T-MOBILE. I only gave 4 stars because metro is now owned bt T-MOBILE. I left T-MOBILE to go with Metro because T-MOBILE ripped me off. Right before I left T-MOBILE they said I owed them money and my bill was only around 100.00 or less a month and I had 3 lines and I still do. But T-MOBILE said I owed them over 1200.00 dollars. And tgey made me pay it for one month and they kept shutting me off because I refused to pay that kind of money. Especially since I did not owe them a dime. I had already paid my bill for the month. Plus you are not allowed to have contracts by law anymore. But t-mobile still does.

I genuinely feel sorry for TMobile for now having to deal with the infectious cancer that is Metro Pcs. Service drops every hour or so, internet throttling, interruptions, and I keep having to restart my phone to reactivate the service.. If you value your sanity and time.. STAY AWAY FROM METRO PCS.

I would not waste your time or money. Horrible service. Defected devices. Then customer service hangs up. Even supervisors have hung up. They catch attitude or lie to get you off the phone. They just simply don't want to help you. They are definitely not worth depending on out of experience. They just want money. Been a customer since 2010. There are literally the worse I've ever had.

Metro is a good mobile phone company. I have had less problems with them compared to other mobile phone plans. A little expensive but worth it. Their products are great, durable, easy to use. You get instructions in your phone box. They have their own website for bill paying, music and even one to let you know about all the great deals and promos.

My experience with Metro PCS has been "middle of the road". I've been a customer about 10 yrs. Their service has gotten better over the years but your connection really depends on how close you live to a cell tower and if there's a lot of trees around. My signal is terrible in certain parts of the city where I live. Their plans and prices are pretty good and a great value for me.

I've been a customer of Metro PCS for years. I've experienced numerous issues but the humdingers are this last 4 months (May 2021- Aug 2021) have been just outrageous. Due to Sprint merger and over use of network due to Covid, your calls will drop. Your texts will fail to send. While doing Doordash you will lose service randomly and GPS will stop working. Your data will say it's fast but it tanks quickly and you can barely watch videos much less game in any app.

Metro has been my reliable cellphone provider for the past 2 years. My bill never changes and is very budget friendly. I received a fantastic smart phone free of charge with my first payment, no strings attached, 2 years ago, and it still runs beautifully. Why pay more when you can get the best without the extra cost and hassle? Go Metro!

I have a big problem with MetroPCS, I keep getting dropped calls on my Wi-Fi, I've called MetroPCS about the program a half dozen times, they haven't done anything to help me, they said they were going to switch cell towers, they told me tech support was supposed to email me, they never did, they say I'm sorry a lot, but they don't do anything to fix the problem, I still have a problem with dropped calls, this has been going on for over 6 months, and they haven't done nothing to solve the problem, I used to think that MetroPCS was a decent company, I've been with them for 3 years, but now I'm on the verge of changing my mind, as well as maybe looking for a new cell phone carrier.

Service was very prompt and attentive. They solved all problems at store. The girl helping me knew how to accomplish getting different programs. She downloaded them in front of me. Basically showing me how to navigate the phone.

The wireless coverage with Metro PCS is excellent. Better than ATT in my area, and the cost is less than half per month. The reason I did not give five stars is that they do not offer a discounted price to continuing customers on their new phones. Most of the phones they offer are poor quality, and the phones that are of high quality, continuing customers must pay full price for, or buy them on discount someplace else and bring in to connect.

I had to call customer service five times. Talk to two supervisors. Both gave me the wrong corporate number to file a complaint against them after I found out they put the wrong CVC code in their system which was rejecting our card after a year of paying with same card. They told me in the beginning it was a problem with their app. That we should keep trying, gave us two 72 hour extension until they're at was fixed and each time only after 24 hours they suspended our phone twice.

I have been a customer of MetroPCS since 2014 and until recently was a satisfied customer. Coverage was great, service was great, nothing that I can think to make me want to switch service. That was until I had to call customer service and on another occasion, technical support. I was informed that Customer Service and Technical Support were one and the same. But we haven't troubleshot anything. Billing...wow...that was a nightmare. I'm going to have to say because of my area/region that I was routed to the same inbound center. Or tele-work. I must say the responses that I received were not even close to the responses I would have expected from a professional business. If QA/Training would have listened to any of the conversation it would have had a coaching event on their hands.

My family and I have been loyal customers of Metro pcs for years. We had 4 lines. My fam and I currently moved to Colorado and bought a new unlocked iPhone and contact Metro pcs to make the change from one phone to another. The phone was properly working for two days, then no calls came thru or went out. I contact metro pcs several times about the issue. They said would get it resolved. It never did.

While Metro PCS is ok for texting it is almost unusable for streaming and gaming. When streaming, my phone will sometimes have to buffer for 3 or more minutes before playing content and when it does start it constantly freezes for more buffering. It has literally taken me over an hour and a half to watch a 40 minute show. When gaming, the game is constantly freezing or has problems logging in due to connecting errors. I might understand this if I was in a rural area but I am right in the middle of urban Sacramento. I can’t wait to leave Metro and seek a better service.