Metro by T-Mobile Reviews

I've been with Metro PCS for more than 6 years and I have their home internet, into internet keeps pausing every single time, doesn't matter if it's the beginning of the month, the middle of the month but it always does that even on my phones. I have more than five phones and honestly, they're going to lose my business with them. I call customer service and they wouldn't help me, they were too busy laughing and having fun and they put me on hold for more than 4 hours.

I've been having problems with my phone since August. I've called Metropcs a million times and I've been to metropcs stores the same amount of times too. The stores told me since I got my phone thru customer care it's nothing they can do. I've called customer care and they have reset my phone told me to turn my phone off and on it should work. I do as I'm told to do and my phone works for a few days nd back to not working.

The clerk at the store was fantastic. She had brought it to my attention that I was eligible for a very good motorola phone at a discounted price, I had passed on it last couple visits but, the lady is so good and knowledgeable that she gave me no choice, this time, because I entered the store hoping she was there and she was so I had to pull the trigger and buy it! The perfect choice! Not only did I get a great phone but the worker on dayton,in aurora, literally showered me with all kinds of extra goodies that celebrated black friday! Head phones a few pair that are excellent sounding, screen cover, rear case, power bank, and more! She was so good to me, I even decided to buy the home internet deal as well! I was so happy when I left that I'm still buzzing from this deal! and I'm a sorta picky person! Excellent customer service!!!! Top notch in my book!

Mark at Metro by T-Mobile in Kingsport TN went above and beyond to help us! Metro always made it all easy!! Ty Mark and Metro by T-Mobile!!! We only switched to T-Mobile because of the free phones. Mark did all the transfer he could .. out of kindness.

I call Metro PCS by T-mobile today. Asking why their manager at the store didn’t honor my account when I switch over from boost to metro. I was promise a phone. I didn’t get one. I still have my old phone. I have been trying to get a phone from them for over a year now. Plus when I sign into my metro account. It shows that I have an iPhone 13 Pro Max. I have an iPhone 8 Plus. So I was asking about this phone on my account that I don’t have and the representative Felicia hung up on me. That’s very rude and disrespectful. I think I’m going to try to get my service back with boost. At least they never lied or disrespected me.

I have been a customer of Metro since 2008 and I upgraded to their Metro Flex plan. Not only did I not get the phone that I wanted My bill went up and I got sold a crappy Motorola phone. Thanks a lot to you from your existing customers. Metro you suck.

Advised to get new number so it was cheaper. Got someone else's facebook page and this person happens to be deceased. When I went back to complain they asked if I wanted my original number. I always wanted my original number. Got charged for switching number and then charged again for switching number back. Phone is so slow. Didn't think any phone could be this slow. Also got texts from deceased gentleman's relatives saying I was disrespectful and I was hacking his account. This is the phone Metro gave me. It is metro's fault. Also I read online from another review that a senior was sold a refurbished phone and I know that is what this phone seems like. Filled out a survey and co. said they would contact me. Never did. Phone purchased at store on corner of Ryan and auburn, believe that is shelby twp. Would never recommend this product. When you tap screen usually the screen does not change. Also frequent message no internet access.

I've been with T-Mobile for 8:00 and Metro for the rest and my service has been so bad the last past two to three years with MetroPCS my internet slacks. I pay for unlimited. I get about 65% of that I would like to change this review soon as my internet problems stop!

I had a lot of problems with Metro Pcs in stores. I went to several stores in Roanoke, VA. They put insurance on my tablet and my phone I bought from them. I went to two stores in Roanoke on Orange Ave because my phone was stolen. They charged me for insurance and didn't tell me I had insurance and I had to file a claim so I ended up paying an additional 103.00 for a new phone. I had to waste gas going to different stores and I had to call customer service several times to get the issue taken care of. Today I called customer service again and they finally fixed the issue. They were very friendly and helpful. I would just be careful at what store you decide to buy your device. I definitely wouldn't suggest going to any metro pcs on Orange Ave in Roanoke. I'm very grateful to the customer service for fixing this issue.

Metro by Tmobile is a joke. If it wasn't such a hassle to switch carriers I would. I have 4 lines mind you so it isn't just pop over to another carrier. Their internet sucks. They scammed me on their Wi-Fi hotspot box, refused to compensate, and their mobile Hotspot never works fast enough to use it. Their "authorized dealers will rip you off and Tmobile doesn't care. I am also tired of having to deal with foreign call centers. I can't understand them.

I went with them when they started 1998 in Sarasota Fl. We quit and tried others when they overcharged or something here and there but this time they went too far, they lie on the phone (recorded). I totally cancelled 2 lines and because over charging 25 a month and when I cancelled treated nasty referred to manager because they can't make refund decisions but got that far 5 times that day and 5 times because conveniently they would hang up every time we'd get that fare! Well last call said account info deleted and phone the 2 phone lines, well NOT!

Worst company ever. I have been with this company in like forever. I always upgrade and always pay my bill on time. Last month I walked into one of their stores because my phone was burnt and it wasn't working, even though I have it insured the young lady told me they couldn't do anything about. I had to buy a new phone. I ask her for the motto but they said they didn't have it so she sold me a replacement phone. It has turned out to be garbage. After so many years with this company you think they would sell you a better product..I will be taking my business to Boost Mobile..Metro sucks. No loyalty to their customers.

This was for SIM’s card conversation. I wanted to know about why I needed to purchase a SIM card and the Expiration Date had not expired on the SIM’s card. I wanted clarification. Been with this company for over a decade before the pandemic. I believe if the customer service is shady then I would need to find another phone company (I was belittled, over talked too, and they have no patience). This is including the Supervisors & Managers. I currently on hold for the Corporate information (1:16: sec. counting minutes)?? Really, T-mobile sounds good about right now when you get the disrespect they displayed today. Just needed them to understand the SIM card case had expiration date 3/29/25. This is what you get for showing loyalty to a company. Well, no more… Rye #** no help yelled and Joseph #** - Over talked me…. Your services was great to why I currently finding a new phone company, wish this company the best….

Absolutely terrible service and customer service! I am canceling my lines and going with another provider. After 18 years, they have become the worst cell phone provider around. They can't even help with your account AFTER you verify everything. Their customer service is horrendous, disgustingly rude, talks over you, doesn't help, makes you the problem, makes you wait for at least an hour every time, transfers you around, no one knows anything or is even on the same page, will ask you to verify everything to make sure it's you... but then tells you it's not enough and so much more!! They aren't even worth $10 a month!! I would NOT recommend!! Save yourself the hassle and the trouble of even going with Metro/T-Mobile. You won't regret it!

Was very pleased with customer service at METRO PCS today. Receptionist was very Knowledgeable In Fort Walton Beach FL on Beal Pkwy store.. Victoria **... was very helpful.. with service of phone. Just everything. Very pleased with those Two/ 2 employees... exceptional customer service.

My wife and I have been with Metro for years and they never offer any sort of promotion or upgrade on a better phone. So recently they came out with "Flex Plans" that state current customers get "same great deal" as new customers. The Flex plan is significantly more money per month but we decided that it was worth it for the Phones they offered. Went in store for them to tell me that yet again these particular phones are for new customers. They do not care about customer loyalty whatsoever. This is a marketing scam and you will NOT get an upgrade or new phone that a new customer would get. We left them today and went with ATT, got a s24 with no down payment and reasonable bill.

Lousy lying service!!!! Do not recommend!!!! I made 2 separate payments, after the second payment they disconnected me and wanted an additional 90 dollars to reconnect! Shut off the phone when I needed it most.

Our customer service in-store has always been very good. The employees there have consistently been very helpful. However, we had terrible experiences with the call center. We called in to set up two lines on one plan. First, the employee only asked if we had iPhones or androids; she didn’t ask what models we had. So she orders a physical SIM card for my husband. He has an e-sim, but I did not know that when I called. So she wasted our time by making us wait for it before we could get a (partial) refund. I could barely understand what she was saying. I don’t have anything against the employees having accents, but I just wish they hired people who I could understand. It also makes me question how this company treats their overseas employees.

I would like to thank Yusseli. She was the best, when my phone broke I went to the Metro on Euclid and Federal and wow she got me the best deal on the greatest phone! I couldn't have asked for but she made it happen. Thanks Yusseli and not to mention was friendly and nice.

I been a Metro customer for 20yrs and they lied to a lot of people in disaster area by telling them that their phone bill will be extended to next month and they still disconnected the people phone and constantly lying about people's service.

I've had Metro PCS for over 15 yrs and to pay online is awful, they don't accept discover debit but do accept Visa however if you buy a visa gift card they don't accept that either, you can buy a payment pin but they force you to buy one that's 3x the amount of your bill. They won't allow you to speak to a customer service representative, only chat which takes an hour and gets you nowhere. I'm being forced to drive 30 miles to their nearest store which doesn't open until 10am and closes for breaks throughout most of the day and then guess what? They won't accept your cards either and tell you to go to an ATM, then they charge $5 to pay!!!

Kyren put an epoxy phone screen on and it was his suggestion. When I got home I tried to register the case. And it would not go through. So I was never able to register it. The case broke on the side seem. The screen protector had 3 slight scratches and the phone was a POS from the get go. He said he could do a hardware replacement phone. He ordered the phone. Moto G Play. And when I went to pick it up he said he couldn't do it due to the tiny scratches on the screen protector he put on. I am a 10 year customer. Bye bye Metro. You don't deserve my business.

I dropped Metro, formerly Metro PCS which I've had for years. The reason is that there was no promotion available for me, who paid my bill every month on time. Promotions were only available for new customers. I guess it didn't matter that I was with them for such a long time. I needed a new phone and I'm on a budget. I chose the $25.00 plan with Visible (Verizon) and will have a new beautiful phone that I can afford. Bye bye Metro.

I had a wonderful experience at the Metro PCS store on The Lynnway on the early afternoon of October 17, 2024. I had been with them some time ago and I don’t really know why I left. In any event, I have been with Xfinity Mobile for the past two years. Ever so gradually, the prices started going up. In addition, The customer service was awful. In trying to transfer, I practically had to jump through hoops. It was easy enough to get my account number, but it was quite an ordeal to get the Transfer Pin. Both of the wonderful workers were so helpful. They finally got me successfully transferred and I am very happy. I brought my own phone and am saving $13.00 a month. All in all, I had a very positive experience, and I appreciate the two excellent young women who made my experience a positive one.

Well the customer services they will lie. They will make you feel like you lost control. The mind games they play on you, and they think it's funny. What goes around come back around. This company have become greedy and during these times of inflation. I was paying a cheap price for two years straight. Well after this month I will no longer be a customer. So long!

Metro by T-Mobile and Assurance are the biggest crooks I've ever dealt with in my life, I have had insurance on my Galaxy Flip 5 for a year now and 3 weeks ago it was stolen, for the next two weeks I've had to jump through hoops to get my phone replaced only to be told that my documents were finally approved and a claim check would be sent out in 7- 10 days, well 1 day later I received another email that assurance tells me they changed their mind and now they want more information... SCAM SCAM SCAM.

Was charged for a service I did not authorize and was denied a refund. Was also given the run around about it for over two weeks by their incoherent English speaking "customer service" about it too. Switching service providers after almost ten years.

I called to inquire about a device deal and agent changed my plan from $25 plan to $85 plan without letting me know to see if I can get the deal. I did not get the deal and on next billing date I called and dealt with unprofessionals and rude agent after 1 hour 28 minutes they refused to remove additional charges.

Been having trouble with my service and the employee sits there for 15 minutes arguing with me about what I'm explaining to him. He keeps going, "Mmm hmm... what you want me to do about it." And I keep saying, "I don't know, that's your job to figure out what's going on with my service." And he keeps saying the same thing. What's the point of calling in for help if the employee is not going to do their job.

I don't want say any names but the guy that took care of my phone need to cough up the truth or something because the guy that helped me change my name and number right after I paid for the phone try turn it on me and they hung in my face so I leaving this here for world to see because that wasn't right for me at all. You're taking out people's hand then not add fact. You're wrong. My is emergency mode so I can't get it out.

I have had MetroPCS for 3 years and when I go in and try to get a new phone they made me pay full price. I bought the Razor phone and it broke in one month. No refund and Motorola would not honor their warranty. I had to pay $50 to get my old phone turned back on that's cracked all to pieces that I've had for 3 years and they have all these promos where if you come in and get a iPhone 12 for $50 if you sign up with Metro. What about the people who are their loyal customers? They don't care about them. So sick of MetroPCS. All they care about doing is selling phones and getting people to sign up for the service. Spent $700 to talk on a phone less than a month. Now I'm back talking on my old broken phone again and when I asked them if I could get a deal they tell me absolutely not.

★☆☆☆☆ Metro by T-Mobile has been an extremely frustrating experience. As a loyal customer for several years, I find myself deeply disappointed by the lack of flexibility and constant obstacles in their customer service. The main issue arose when I tried to reactivate and change the plan for my daughter's line, which was disconnected. Despite multiple attempts, both online and in person at stores, it was impossible for me to make these simple changes. The most irritating aspect is their PIN verification system. They insist on sending the verification code only to the disconnected phone, completely ignoring my request to receive it by email. This creates an impossible vicious cycle to break, as I can't access the disconnected phone to obtain the PIN.

Today I told to Cash a Kind girl from Metro PCS customers, she's very polite and patient. It was a great experience, I appreciate. She is a nice person, she always takes care of her customers. Thank you Cash.

Your TV commercial says treat everybody the same new and existing that is not true. I have never got a deal from MetroPCS. I have signed up for the deals for MetroPCS. There is no deals for existing customers. I don't understand that. I've been there more than 12 years and haven't got a deal on anything or anything sent to me after signing up so you tell me is everybody treated the same new and existing, no not really

Metro is really the worst! At a funeral I paid my bill early and they send me notice to pay today. Called CSD and they advised have to wait for phone to be cut then call back to ask for extension! I adv not my problem you guys can’t find my payment. I need until Monday to go and find out what happen. Am out of state. They said this the only option or pay fees to make extension. Spoke to supervisor Josh #**. No empathy and told he don’t care. Take it or leave it!!! He needs to be fired. No customer service skills. Verizon here we come. Worst service. By the way he put me on hold and left me there!!! Endless hold. Bad service.

I had a great visit today at the Iowa St location in Roseville Michigan. The rep was there by himself multitasking and doing a fine job. So efficient and compassionate. I thank him kindly. He even went into my car to straighten things up with my phone. I don't remember his name but he will still be there when I go back.

I learned that I was supposed to be able to apply for and receive the ACP program when I started my account in May. When I asked, upon opening my account, I was told they had no other programs that would assist with billing...THAT WAS A HUGE LIE!!! I just spoke with Belle, a supposed manager (not a manager; I used to work in a call center and there's an escalation queue that you're transferred to, I was muted several times but never transferred anywhere,) more like he waited until his neighbor 'Belle' was done with her call and transferred me to her.

Their customer service agents over the phone are beyond incompetent and unprofessional. Trying to get simple issues resolved with their agents is almost impossible. I've had four agents transfer my call to random lines, then leave me on hold for over an hour then either hang up the call or transfer me to a Spanish queue. I will be reaching out to their corporate office about each of these interactions.

Attempted to port 1 line to Metro and added a line. Long story short both phones are locked. Therefore, I returned to prior provider for the 1 line. After 3 trips to the store to confirm I'm who I say I am, a refund claim was processed in-store. SLA 1-2 business days that turned to 7-10, now the lines are active and no refund which is a complete and total lie. Spent over 8 hrs on the phone. They can't help because they can't text me. But the phones work. Order number invalid, confirmation of online order invalid and confirmation for refund invalid. Ask for supervisor they sit the phone down unmuted and talk to neighbors. I want my 60.00. If my phone is with Metro when dialing 611 it should show Metro not AT&T.

Went to store on 4400 Fredericksburg Rd. Our Sales person Addy was very pleasant. Upgraded our phones and gave us great deals. Made our transition very easy and quick. I would recommend this store to everyone.

I went to the Hulen location to buy a phone and start service. I paid cash for my phone. It took them three hours to download old information from my old iPhone to my new iPhone. I’ve been told that never happens. It takes a few minutes so I had to come back twice, then I was told by the store and customer service that I could not switch services because I signed something saying I would have at least six month service with them even though my phone was paid for. I was never told that I was signing anything that said I would have service for six months with them. And they couldn’t provide me with my signature stating that! They are all ** and in front of you speak a different language that you could never understand and I believe due to my statement from my credit card that they took my number and used it to Open an Open a PayPal account and only due to my bank alerting me did I stop the transaction? I have never used PayPal in my life.

Wish that I did not have to put 1 star but that is the only option. Since I have switched services and became a member my services is always spotty! My bill is higher, with the same features I got from my last provider. I do not like the payment arrangements. You still have to pay for the payment arrangement even if you need just a few days! THEN turn around and pay your bill in full due to that payment for the arrangement does not apply to your bill. If you don't pay for your payment arrangement, they give you 72 hours as a payment arrangement.

ALERT!!! METRO by T-Mobile is advertising FALSE promotions. I upgraded my plan to include Amazon Prime. Along with adding Amazon Prime, the channels that came with the upgrade were: HBO, HBO MAX, STARZ, ACORN and BRITBOX. As I'm watching one of the programs on HBO MAX, the program disappeared and then reappeared with the yellow lock on it telling me that I had to buy the channel.

DO NOT BUY OR USE METRO BY T-MOBILE. Metro by T-Mobile (how??) place UNREMOVABLE notifications on phone (unlocked, not T-Mobile phone! ) and it's not possible to delete notification by usual means. (I refer to phone pop-up notifications, not SMS). Spent 5 hours searching internet how to delete notification to no avail. When calling them they did NOT solve the issue. Was forced to follow their notification and set up voicemail which I don't want to use.

Wouldn’t do 1 if Google would allow me. Maureen the supervisor #ID ** was useless. Had me on hold for an hour. I live in US and paid 20$ to use Global Voice to make calls in Jamaica to US in August. When I spoke with the representative they informed me I could make calls to US. However, when I went to Jamaica I had NO SERVICE. Not 1 day. I called. They told me they would refund me. Still no refund. I noticed I was charged for Global Voice when I paid my bill for September. They told me I was suppose to call before I made the payment because it’s prepaid so I pay in advance. However, if I’m prepaid why would they automatically charge me again for a 20$ if it’s not a contract???? Such a Scam. So DISAPPOINTING AND DISSATISFIED. After almost 7 yrs with Metro this is how they do their customers.

We paid 700 dollars to purchase an iPhone from Metro. My daughter now wants to go on her own plan and Metro is refusing to unlock her phone for another 87 days. Can't see how they claim no contracts until you want to change carriers. Beware when purchasing phones outright by them.

Worst services ever. Their internet is crappy. I’ve had to get internet elsewhere cause the day I paid my bill my internet box stop working. I canceled the internet and they told me they would credit my acct and 2 months later and now call 17 just to wait on hold forever, get someone who barely speaks English, get transferred around, nothing gets done. I waste a lot time trying to beg for my money back. It’s as simple as typing in 55 dollar credit for internet device I paid for that day just to be promised a refund later that night cause my internet box was not working and they wanted me to spend 250 on another box.

I have been with Metro since 2016. Phone died. Had to get a new one. Cost me $167 and the phone is the worst. Turns off while you are using it. Limited features, freezes up a lot. Have gone to store monthly to have them unfreeze my phone. Wanted to replace the phone but they said I was eligible to upgrade and the other phone would cost me $150. I wasn't going to spend more money with them. Called and was told they can't help me.

Just got off phone with 611. The operator would not turn up her equipment then hung up on me. Metro is becoming terrible. I have had Metro PCS since they were selling phones door to door. Now they aren't worth it anymore. I have been on EasyPay for 10 years now. They keep saying I owe extra $5. As soon as I pay the regular bill they send text message I owe $5 for EasyPay which I paid out of my account. Fraud fraud fraud!

I have been with Metro for almost 6 years. During that time I've had several devices with them. Amazon prime used to be part of the deal. Prime benefitted everyone. Plenty of diversity dealing with prime. Now they use Vix. I don't know who made that decision, but it cost them a long time customer. I have no interest in Vix, nor could I understand it if I did. Very disappointing. Enjoy your new customers,

I think that Metro PCS's service is very poor. First of all if you pay late which I paid two weeks after my due date of course my phone was disconnected but then the two remaining weeks they took $135 and did not give me a full month of service and I think that is crappy. When you try to call to speak with someone on the Metro PCS customer service line you are not able to get anyone whether you are a current customer or trying to be a new customer because I have tried it both ways. I'm not sure what is going on with MetroPCS but I think their service is crappy and of course I am very upset because they took a full month payment but only gave me half a month's service.

The minute you run into an issue with this place you will learn very quickly they are NOT GOING TO HELP OR RESOLVE IT. I paid 50 bucks for service and to have one of their A21 phones turned on. Then the phone has no service for 80% of the day, I come back in three times to show them no service and she tells me A GROWN MAN SHOULD KNOW BETTER, That is interpreted as she is young and stupid by treating the elder customers like they are stupid. They pulled this same thing with me 3 years ago and I had to file a lawsuit to get the refund. I told her and she said, "THEN DO THAT."

Metro promises that you won’t have any yada yada with them, but that’s a lie. That’s all I’ve ever gotten with them is yada yada yada and "I can’t help you." The problem is I think that they’re scam artist. When you go to the store, they never have anything there worth buying and when you do find a phone that you kind of like they overcharge you, I really don’t like for those reasons.

MetroPCS is great for starter phones. I am unsure how the service is so spotty working off of T-Mobile network?... T-Mobile needs to improve the affiliate networks. You are charging big prices for little service.

In 2019 I purchased a new phone. The employee gave me this promotional plug & ride device and told me I didn't have to use it if I didn't want to and I wouldn't be charged for it. I never took it out of the box, and I was charged for it. Granted it was a dollar...but a dollar a month for 5 years is 60 bucks. I called customer service 3 times. The 1st time I called the lady told me I'd receive a 60 dollar credit. Never happened. I call back. 2nd time calling I talk to a agent and they couldn't help me so they connected me to a supervisor. I explained what happened and he gets rude & condescending to me. He said he issued a 10 dollar credit & removed the extra promotional line...he did not.

If I give a 0 I would. I just wanted to request an extension on my due date. I was told I can but I would end up having to pay I believe just under 35 just to get the extension. Also there's a free 3 day extension but your account is to be suspended before they'll do it. Looking at other carriers as I type this.

I paid my monthly bill on time. The internet stopped working on my tablet, I called a day later, they solved the problem, although I was on the road and I needed the internet. They did not update the traffic used last month. 5 days later the speed dropped. I called the call center about, explained, but no one there cares. Terrible communication and attitude to the client. They connected insurance without my knowledge.

First off I would like to begin with how I just spent an hour and a half mostly on hold. I was on record having called last month to discuss a situation of being charged twice for the month of August. When I called on August 11th I was told by the supervisor that I would not be charged for the month of September. There was a recording of said conversation easy to referral back to and validate. The unfortunate and frustrating part is that now Metro PCS has decided to stand in a light of lying to their customers, and insulting them by saying that I was making the whole thing up. The conversation was recorded on their end for this very thing, but I was told they were not going to uphold their promise.

Purchased the phone from Fort Pierce Florida on Orange Avenue, after telling the owner that I needed one terabyte iPhone 15 Pro Max he sold me one and when I went home to download all my info to the new phone discovered that it was 256 gigabytes, I wanted to return the phone, but the owner refused to return it and sold it to me for the price of the one terabyte, spoke with the regional manager his name was Raymond and he told me that it was on the dealer discretion if he wants to return it or not. Also, they do not have any corporate office anywhere in Florida, this is theft, and MetroPCS is allowing it to happen.

I if I could give you guys a zero I would do just that! Metro is by far the worst telephone company out here right now. They are starting to act like the others and charge you for stuff that they shouldn’t charge you for! How is it that you penalize me for upgrading my services with you? How is it that you have the audacity to charge me for a box I already bought a yr ago with you! I’m leaving here as soon as I can find another company! I’ve been with them since they had flip phones!

Metro has been my phone company for many years and has always delivered great service. But today KC at the Newcastle Store really went above and beyond for. I can't thank him enough!!! What a great employee and really knows a lot about the phones and the service there!!!

Got a phone for stepdaughter with a out of state number and she got a text from someone who supposedly has the same name. She had even used the phone. Metro said their numbers are recycled every 6 months. What are the chances of getting a recycled number from someone with the same name. I say the odds are astronomical. Will never use metro pcs again. No privacy in their phone numbers.

I called customer service because my account was suspended after I had made a payment. I was told by customer service that a case would be made to reimburse my money. I have made several attempts to get my money back from people that are incompetent at their job and lack communication skills. I was treated very poorly. My last resort was to file a complaint with my bank. These people that they hire are bad for business because they can’t even speak English properly.

One of the worst 3 hours of my life with people on the other side of the earth who speak broken English and end up not solving the reason you called! Last agent kept me on hold 45 mins. I asked for his name and ID then he hung up on me.

Phone services are expensive today. I can't believe that prepaid plans are priced the same as contracted services but offer fewer perks. The whole point of prepaid is to save money, not to pay the same amount and receive less value. I switched to Metro because I needed to cut costs. I was able to get a plan for $40, which included insurance on the phone I purchased. However, I wasn't satisfied with the phone and planned to purchase another one. I called Metro and requested to remove the insurance, as it wasn't worth what I was paying since it didn't cover loss or theft. The agent assured me it would be taken care of, but the insurance was not removed.

I switched to Metro in April. I was with Family Mobile for 5 years. Never had an interruption with my service. Was the best company I ever had. I moved to Reno Nevada and mom thought it would be a great idea to go with Metro. Worst mistake of my life. I would not recommend a company that says no Nada Yada Yada to anyone. They have the worst customer service ever. No one knows how to do their job. Every time I talk to someone I get told something different. Mind you my phone is pay for every month but every month my service has problems. My phone has been off going on 4 days now but the time they fix the problem to will 6 to 7 days. I go through this almost every month.

Almost two weeks ago, I bought a Moto G 5G from Metro. This morning, without any explanation, the phone's screen turned black and hasn't turned back on since. I called the Metro PCs customer service, and spoke to SIX representatives, one claiming to be a supervisor, and they all told me that even though I've been a customer for 15 years who ONLY needed to switch my number back to the same Samsung phone i was using before i bought the Moto 5G, and each of the representatives told me there's nothing they could do, and that I have to go to the actual store. I told each one of them that I DON'T have a car, and therefore can't make it to the store.

I have been a loyal customer with Metro for several years and I am at the breaking point of switching providers and they seem not to care .. Between Metro and Assurant they are horrifically terrible, literally they suck. I have 5 lines and internet thru them and they have no concellation or rewards for their loyal customers but they have all the deals in the world for a new customer.

Horrible. Absolutely the worst. If you're in a tight spot get them but T mobile Metro is the absolute WORST. They're all about fraud. Have “promotions” then when you ask they tell you it’s a minimal of 300$ when it’s clearly marked on all the phones the terms. DON'T DO IT!!!

Barba from a Metro PCs store on Mansfield Highway gave excellent customer service..He helped fix a problem that we was having with another store. He was excellent and fix the problem with ease, we really appreciate him and the services that he provided.

MetroPCS is the worst Carrier I have ever worked with. Autopay consistently doesn't work - they will turn off your phone one day after payment doesn't go through and force you to physically visit a store to restore service. They then charge $5 if at any point a human has to speak to you to resolve anything. Worst customer experience I have ever had.

I have been a loyal customer for over 6 years, but after this scam that is your Metro Flex plan I am ready to switch services. I could not possibly be more offended at receiving an email and watching ads about how "new and existing customers" can sign up for Metro Flex and get all of these phone specials only to come into a store and have them tell me that I have to be on that plan for a year before I can receive any benefits. This is literally spitting in the face of your existing customers since the entire ad campaign is about rewarding existing customers, not signing them up for a service that they can pay extra for a year for before receiving any benefits. This is the final straw for me. You are going to lose me as a customer and I may actually pursue false advertisement litigation.

I called Metro on McCombs to get info on my account and try to get a line taken off. The manager named Tomas ** had the best costumer service. He helped me out. His customer service was on point. Unlike other times I called and felt like I was bothering the employees there. Keep up the good work Tomas **.

I would not recommend this phone carrier to anyone. I prepaid my account 6 days before it was due, like I always have. I cancelled my service with them before my billing date. I requested a refund for the month of service that I paid for and did not use. I was told by two representatives who advised me that my refund was being processed. When I called the third time, I was advised that it was their policy not to refund. They would be keepingy $90. I'm glad I went to another carrier (their parent company) and I would advise anyone who wants an account with METROPCS to seriously consider another carrier. They probably treat all their customers like that.

When I went in in June of 2024 to pay a bill I was told to pay a certain amount for that month and my bill would be considered paid in full which I did. In July I was told to pay $72 dollars for 2 lines which I did and they honored. But here comes August and I pay my $72.! My lines are OFF!!! I called customer service and they say I owe them $35 for June. Like what???! You guys are a prepaid company but I owe you $35 for june?

I'm paying for a cellphone and tablet for $50. Both. But I have low 5g on my phone my Internet is not working. So I got a tablet. They said if I get a tablet I won't have any problems with the Internet but that's bull.

Leaving they ssa and going back to Cricket! They never have deals! They never have nice phones, only the ugly, free, raggedy androids. Phones cost too much! They don’t have a good system at all! Said I could upgrade. I’ve been with them for a month now but still have to pay full price for phone. Metro just sucks and so does their phone service! Surprised they’re still in business and I don't know why t-mobile joined them. That just suck. I do not recommend.

I have to give a star to be able to write what scam Metro and their insurance did to me. I bought an iPhone 14 Pro Max with Metro under a contract to pay the phone weekly. After having the iPhone for a month the iPhone broke, the front glass come out from the back part. I went to the store in Airport Rd South in Naples FL where I bought the phone. I told them and show them what happened. The person in the store told me I have to call the insurance. I call the insurance Assurant. First they told me I have to pay the deductible, I ask how much. Was that told me $275. Well I pay the money. Because I have to pay the loan for the phone anyways and was $1290 plus interest fee almost $1700.

This by far is the WORST phone carrier. I called to inquire about using the insurance to either fix my phone or replace it. After going back and forth with them for about two weeks, I was told that since my phone type was not carried by Metro I would have to purchase a phone and submit the receipt and send in my broken phone to the Metro warehouse and they would determine what the reimbursement would be minus the $100 deductible. I said I don't have $1800 to buy a phone only to get back 2-300 reimbursed, the customer service person said I should start a new line of service so I could take advantage of the current promotions. I asked them if I would be able to keep my phone number. They said yes. I would just have to call them back once the new line was started.

Bought a phone for my daughter from Apple. l activated it at Metro PCS. A few months later I tried to cancel the service to go to another carrier. They locked the phone and wouldn’t let me use it. The supervisor hung up on me when I tried to explain to her that was mine. Customer service is horrible, they lied about 4 phone for a $100. I give them 1 star because there is no 0 star.

I had a completely shocking experience at 2823 Third Ave, Bronx 10455 at 4pm on Jul 23. Equal parts incompetence, rudeness and verbal beration, and attempted fraudulent actions (signing up a customer for a plan they did not ask for, while lying that "this is how we do it"), culminating in being kicked out from the store and told to go to another Metro after calling out their fraud. After nearly two hours of abusive customer service (by both the employee and the manager), I *did* go to another metro store with the exact same request and the same hardware and information, and they had me activated *within 15 minutes* with a smile and professionalism. This is a specific issue with this store, to be clear. This is completely the two employees.

I have been getting my account suspended every month because Metro PCS not accepting and my payments online since it's not autopay instead they suggest I go to closest store to pay in person and add an additional $5. This definitely inconvenience and now to cancel service I can't even get a human agent to speak to. Then you want to send a survey to ask if my problem was solved. Seriously horrible customer service. **

Metro is the worst phone company I've ever had. Their phone upgrade system sucks. I've been with them for 5 years and never not once got a good upgrade like other companies. I've had multiple metro tell me they would give me a deal on a iPhone or get me one but it never happens. I've had other company offer me new phones every year or and new Samsung and not the cheap one. What's the deal. Y'all make way too much money not to be giving your customers iphone for their upgrades. 5 years of this. It ridiculous honestly.

Horrible. After being on the phone for an hour I got hung up on and I was so polite and kind all because she didn't want to tell me she didn't know how to fix it. I can't send links via text. Can't receive them either and they have no fix for it.

I would rate this company a 0, but I can’t. I originally called customer support for my hotspot now working properly. I was told a network setting was done and turned my phone off for 2 minutes then back in. When I turned my phone back on. I can’t get on the internet nor can I send messages. Calls also drop while I’m talking. I had one issue, now I have several. Supervisors aren’t knows nothing and I read from scripts on troubleshooting. No one from Technical or IT is assisting, only supervisors reading which is something I could do. Terrible service. I will be switching soon.

Metro PCS seems to be scam company that contract its business activities. I recently visited Metro store on Lamer in Austin, Texas. I paid full price for a samsung phone to replace my existing phone. After going through the phone features, I realize the phone does not meet my speculation. I took the phone back for a refund with my receipt which states "Refund are accepted after 14 days of purchase". The store clerk/supposedly Manager refused to honor my receipt for a refund claiming that metro does not refund purchase phone for existing customer. Here is my issue with this policy:

The store that located on 8191 N W 27th Ave. their customer service is bad, rude, nasty, no respect for the customers. Don't go there or buy any products from them if you don't have to, their attitudes or bad all so every time you go there their system is down, you can't pay your bill or anything. Their service suck, also it's this one ** girl that work there has very nasty attitude.

Metro PCS in Brockton has the most incompetent customer service. They are lazy, they are not articulate. They can't even give a good information about the services. As a customer of Metro PCS, I am very disappointed in their services, especially the branch in Brockton.

For 10 years I've been a customer. On Wednesday about 5:30 pm, I tried to get a new phone because my old one was getting slow and losing charge, I went to Metro 2844 N Narragansett, Chicago, and the clerk only spoke NO English only Spanish and tried translating with Google app. She showed me a text on her phone for a phone for $96 I couldn't ask questions so I bought the phone. (The phone lists online for $40.) I tried and couldn't load the My Metro app. I tried my bank and couldn't, tried to load my work app and couldn't, so I took it back to the store @, 2844 N. Narragansett Chicago they said they don't follow Metro policies, there's is no exchanges, no refunds. When I contacted metro Customer service they called and they told Cust. service the same thing. Why do they have a METRO SIGN? IS THAT HOW METRO RUNS THEIR CO.? Also didn't receive receipt until Friday when they found out the clerk messed up.

On April 3, 2024 I purchased 2023 Motorola Razr at one of Fayetteville location in NC, which I paid full price ($600+). On July 1, 2024 the screen on the phone started going out. I was told by customer care the phone has 1 year exchange warranty, which I had to go into the store. On July 2, 2024 I went to Metro at Raeford NC location because it's closer to me. Once I was there I were told they don't do in store exchange but they have to file an warranty claim and it would take up to 3-7 days for the replacement phone to come. Needless to say it's July 25, 2024 and I still don't have an replacement phone. I have called to every week to see the whereabouts about the phone. I'm either getting told the manager is not on duty so they can't give me any information, or they will her to call me back.

My wife's phone exploded and was not usable, Simply because it could not receive a text the company refused to help by phone & the local store refused to compensate for time lost due to their product stating that there are no reimbursements ever from this company for any reason because they are a pre pay only company. Expect nothing from them because you will never get help.

The worst company of all, they deceive customers and when you buy a device with them they do not explain to you that you cannot unlock it in 6 months. That forces the client to be with them all that time and put up with the terrible customer services they have. I don't recommend it at all.

Metro piece of crap is what I call it now. This is insane that I literally barely get service ANYWHERE. Everywhere I have been I have an issue with my phone loading or receiving calls or texts. It’s absolutely ridiculous and I will be switching as soon as my next bill is due.

This is the first time I must file a review about this company and its customer service in 12 Years. On the phone collectively for over THREE hours and still issues not corrected, but had to PAY $25 for each time I got hung up on? I am done with this Bull and will be going to another carrier by next week. Good luck to those of you that stay with METRO.

I regret having service with Metro PCS. They only are about money. I paid my bill 2 days ago and have no services today. I'm ignored by customer service and only get rude and sarcastic remarks when all I want is what I paid for.

This is the worst company I have ever had for service. I have been with them over 10 years. My phone broke. I had an upgrade and I was told that I had to pay full price. The customer service does absolutely nothing. They are ignorant, condescending and talk to their customers like they are nothing. This is legit the worst company. I would rather pay $100 a month for what I paid $25 a month for other service which I am going to do. I bet everyone who has the service and gets the service is going to feel the same way. I beg you not to get them.

Such a headache changing phones at Metro. I say this metro is the worst service I ever used. I don't suggest any one to metro anymore. It's such a headache. To get started working your device takes a lot of time.

Worst company ever. Customer service never solve anything. They sell you stuff they only last for month. House internet slow and charges. Never work. I would tee you stay away for Metro. Only first two months internet works. Work after that slow slow slow.

My husband and I have been Metro customers for several years. Last year we purchased new REVL phones. They didn't work correctly. Apps wouldn't load, we frequently couldn't access the internet regardless of our location, our calls were dropped (we weren't in dead zones), etc. Technicians at the Metro stores confirmed the issues but didn't know how to resolve the problems. We were advised to call the Metro technicians (luckily we still have a landline!) for assistance. The technicians we spoke to on the phone tried to reset the phones. When that didn't work, we were advised to go to a store for assistance. We finally switched to Cricket and we've been happy ever since.

I was charged for an activation fee that was supposed to be Free. Website was down. Was forced to go to the Metro store. Spoke to a supervisor who basically told me to kick rocks. No credit or refund.

I had MetroPCS For 20 Years or More and My Phone Bill was always Well Priced and I always had at least 2 Lines with Prime and Netflix and music Player with Both Lines but Most of the Customer Service is Poorly. I also was sold A Bad Phone which was Recalled and the Store that Sold it to me Refused to replace it and I don't understand why Metro doesn't take paypal for online Payments Either! My Bill is Paid Religiously but my Metro Device Line Service has always been Terrible People calling me but I couldn't Get them!

I am very dissatisfied with Metro, I was told by a supervisor that a credit would be applied to my account in a certain amount, I called back as advised once the replacement device was received to then be told I would not be receiving a credit, nothing but lies from these people. I would not recommend them to anyone and will be looking for new carrier.

Ordered a Galaxy A9 tablet that the promotion was going for a month ago. Instead of giving my money back, they decided to send me something else. Returned it back to them. Got on the phone today and they refuse to sell it to me. Been with Metro pcs since 2014. Never would anyone get a recommendation from me! Still haven't got my refund. It's been a month.

Shout out to Titan at the Statesville, NC office! My partner and I had a major phone line issue - someone unauthorized changed the account ownership. Titan provided exceptional customer service and resolved the situation immediately. We're back up and running thanks to their professionalism and efficiency. ⭐️⭐️⭐️⭐️⭐️

I have been with Metro PCS since 2008 and having 3 to 4 lines the whole time. Now keep in mind it hasn't all been bad but the last 2 months have been the worst all around service I have ever received. I will be looking for another company. There is no coming back from this level of disrespect. METRO PCS you should be ashamed.

Metro by T-Mobile is T-mobile, it is a crappy company with shady service, customer service agents are liars and tricksters, I would not recommend this company to anyone. The agent on the phone lied to me and said he was going to help me change a sim card to a new phone for free then I got charged.

No customer loyalty. I have been with Metro for only 7 years. however, only new customers seem to matter not keeping them around. Couldn't even give a review as they cancelled the call without letting me do the customer service. Great people on the phone but company not so much.

Metro PCS activated the wrong phone and in order to fix it I was told I have to repay the activation fee to fix their error. I asked can I have my money back since I paid the bill and I was advised that I cannot get my money back because only the store can issue refunds and the store is saying that only customer service can issue a refund since they took the payment.

Metro are lies and scammers. The company should be reviewed by the court just like RG&E. They are a no contract company And still hold contracts against people who pay their phones out right without a balance. Service is terrible. I will ever go back to this company nor recommend them to anyone.

They will overcharge you even after you're already paid up for the month today, will say you have a $0 balance and then two days after you pay your balance all sudden you have another $35 balance. They're nothing but thieves.

Late last year I've had problems paying my bill through the My Metro app and over the phone. I've set-up auto pay and I still end up paying my bill at the store, plus the convenience fee using the same card that would "decline" through the app or with rep. I would discontinue their service but can't afford to switch.

My experience was good at first then it started to go down hill. I have switched my service back to Straight Talk. I had got the Internet. Got home. It only worked until the next day and I had paid my phone bill but now my service doesn't work. I will not do business with them again...but thanks anyway.

The worse customer service out there. They will absolutely try to rip you off in any possible way they can. The most recent rip off experience is their 26+ dollars bogus fees just to switch your phone. That's right. They will charge you extra if you want to move your sim card from one phone to another and there is no other way to get it done.

Worst phone company ever. Apps close out. Can't hardly hear what the other person says on other end whether on speaker or not. Service is slow. Pay way more than promised. Not worth your time or money. If I could give a rating of -5 I would

I've been with Metro for almost 10 yrs, buying my own used phones elsewhere for better phones and cheaper prices. Metro recently made a commercial stating how other companies give you a new phone to get you in and then later only care about new customers, so that made me think of the offer I was getting from Spectrum, to receive a free new iPhone plus a cheaper payment to come with them so I called Metro to see if they could give me an upgrade or lower my bill, and they wouldn't until I told them I was switching then then they try to match the amount of the spectrum company $48 mo., but no new phone. I told them I'm still switching and they wouldn't even let me get to the survey part because they didn't want to hear why they were losing another customer.

Me and my family have been with Metro for over 20 years I would say, ever since I was a kid we were with metro. Never had much issues with them until now when I decided to add a line. The employee decided to add an extra line, I didn’t know I was paying for 5 when I should have been only been paying for 4. I paid like 2 months until I finally checked my account online. I wish I can get reimbursed or credits for another month for me overpaying for something I didn’t want. I went there today to fix it, issue was resolved to get the extra line off even tho I wanted two of them off but it’s whatever. The guy gave me two “free” tablets just started scanning them and handed them to me saying they were free but when I check my account I see it was added and I know they will try to charge me I am not going to pay for that. I’m returning these as I don’t need tablets.

You cannot reach a US based customer service rep on the phone. When I went to a store about an issue with my phone, the first thing the agent asked was how much I pay a month. I asked what that had to do with the phone issue. She stated "well, you obviously need more data." When I told her data had nothing to do with the issue, she literally called me a ** and told me to leave. I will never deal with this company again.

I had switched to Metro by T-mobile a few months back and I placed an order for a Samsung Galaxy a15 5g and a Samsung Galaxy tab a9+, when I ordered them I was under the impression that they were new. Turns out they weren't and the A15 phone ended up having malware on it and and was messed up from the moment I received it and wanted to exchange it but they refused to do and wanted to return it and then wait to order a new one which would have left me without a working phone for a week or 2 and that wasn't an option so I ended just switching to another provider and just recycle the phone. The tablet worked fine and came in a completely sealed box so I didn't really think much of that until yesterday. I was looking through some things and found the box it came in and realized that the imei number was different than what it was on the tablet.

Misty did great and Amanda helped switch my apps over! Customer service was on point! I will definitely return! The prices are amazing and they accessorized my phone for me so I could leave protected.

Metro has a promotion that they offer a Samsung A35 with activation of a new account, but when you request one not only do you not get it, but they give you multiple excuses as to why. These include I would have to sign up for a higher plan which I would have. Since I switched from T-mobile it's not available to me. Also, I was told it would be $400 to get the phone. They constantly lied to me and I want everyone to know.

I will NEVER get Metro PCS again! Nothing works right and you can't get a signal no matter what you do or where you are! Enough said unless I start swearing. I can't stand metro pcs and will never use their sorry assessment again!

I purchased, internet service on August 31st, 2023 for my apartment in Chicago. At the time of purchase, I provided my Chicago address as the location for internet service and that is where I'd been receiving service up until the night of June 8th, 2024. The following morning (June 9th, 2024) I contacted Metro By T-Mobile Customer Service to report the issue at which time I was told by the rep that my internet service had been transferred to my previously listed home address in Indiana when that was not the address provided for internet service on the date of purchase of service (my apartment in Chicago, not my home previous address in Indiana).

Went to go sign up for the MetroFlex plan in order to get new phones for me and my family and they told us that we had to wait a year to get the new phone. All after we called and was told otherwise.

Really disappointed in Metro PCS. They just lost a 12 year customers. There has been times when my services was off. Last week was the worst where the data on my phone was shut off. The plan is supposed to have unlimited internet. The local store couldn't help. They just took out the sim card and did a restart. I was told to call the company. 5 calls later and being put on hold every call. Problem still is not fixed. Such of waste of time. I am going to switch.

Service starts out fine for a couple of days, then slow for 3 weeks, unlimited, I think not! Why do I have to pay for Wi-Fi from another Internet company just to make up for speed to study and work, very disappointing.

Metro is a JOKE!! False advertisement, every store you go into the employees are rude as can be. When trying to get account number to transfer to a different company they kept me on the phone 20 minutes trying not to give me the information I needed to switch my account to different provider. They are absolutely awful and a joke of a company.

PHONES are good so is the monthly cost. Know what you want BEFORE you get to the store. Salespeople are for SALES ONLY. DO NOT allow them to upsell you!!!! That is their job; not their fault. Just don't be a sucker. NO SERVICE PLANS!!!! Additional $10/mo. They outsource that to Assurant.. I just filed a claim due to a broken charging port. Got the phone new in May 2021....FREE with the new activation. RESULT: $120 deductible on the free phone that I have paid over $200 already on service plan charges. ACTION: Moving my provider to Cricket due to flat out FRAUD!!!! And misadvertising!

So I don't have a problem with phone service. My issue arises with their home internet. I paid for service, prepaid for service, and I couldn't use it for 2 mths. At $110 for two months I'd unusable service I would expect a credit of more than $15 dollars. This company is like all others....all about making money at the expense of customer satisfaction.

I would like to share my experience at the Metro PC Store in West Palm Beach FL on 45th and Military. I had just lost my phone 3 days ago and I was so scared of the hands it might fall into. Being a little tight on funds I wasn't sure if I could purchase another. But the salesman Sabbir was so welcoming and respectful of my situation, he spoke with Tanvir, his manager and they helped achieve what I could afford without hesitation or biased. I really appreciated Sabbir and his warm and patient attention!! He also helped with shutting my stolen phone off. Which was the most settling feeling I've had in 3 days!! I give 10 STARS to this location and the people who represent!!!

Awful service. Bought a brand new phone. Have had contact with Metro 4 times to try and put my number on the new phone. Just came to the Metro store and was told that apparently the one person that can resolve the issue is conveniently on Vacation! Fourth time. Issue not resolved.

I've been a Metro customer for many years. It seems every few years something happens and they forget how to treat people and handle problems. My current issue is, I'm trying to bump my hotspot data, which I've done many times in past, but when I go to pay for bump the system says I made too many payments in past 24 hours. My last payment was on the May 20th. Their system is out of whack. Being that I can't make payments, they now claim my account is suspended. Even though I'm up to date otherwise. This is extremely frustrating. The company does not seem to want to help. They won't let me speak to customer service. I have to Robo pay and incur a extra service fee.

Simply HORRIBLE! Brought a new phone from Samsung for my birthday and went to NJ from Philly and all of a sudden, no service. Spoke to 6 different people at customer service and none of them were in the US, AND ALL of them lied. The first one said the towers were down and would be back up after 8pm. The next 2 people said they would "change the towers" for me to connect, didn't work. The next said they were resetting the phone, LIES. The final one told me I had to go to a Metro store for them to troubleshoot. I get to the store and get told at 2 different stores "we don't troubleshoot phones, we will get in trouble". I was so fed up, I just walked out the metro store and I to raggedy Tmobile. Metro doesn't even bother to employ people who speak English to help you. On their lines or in their stores. Metro is the absolute worst!

Metro piece of junk is what the service is. By far the worse I've ever experienced. Customers support is terrible. The service is even worse! The website has issues. At always say devices are out of stock.

Is bad hygiene and limited English skills is what's needed to get hired at Metro. These overly aggressive sales personnel. I am changing service. No matter which store I go to it's the same results.

I already have an open BBB complaint on the matter but it doesn’t seem to be going anywhere so I am expanding my reach on the reviews for this very frustrating situation. I purchased a phone and new line from metro pcs on the website and ups was delivering my package on April 2nd but to my dismay I never received the phone and was not able to use this service I paid for. I was there when the package was supposedly delivered but there was nothing on the porch when I went out right as I got the notification and looked up and down for it but it wasn’t there. I called Metro PCS right away and for weeks metro pcs and ups went back and forth redirecting me to the other one.

Just coming out here to congratulate Metro Pcs for having a very good employee working for them. His name is “Kevin **”.. he totally helped me out yesterday as I had already decided to change companies being a loyal customer for years, since my last visit another sales rep had totally mess up on my plans and I was mad for the service on my new line. This gentleman was so grateful and we need more sales rep like him for taking his time in explaining and helping me with my service in general♥️… still sticking with Metro Pcs for more years! Thanks again Kevin.

I have been a faithful customer of Metro PCS since 2014. Because of fear of falling economy every month I would pay a bit extra on my bill to build a credit balance. I did this to help me in the event that I was short of money, my services wouldn’t be disrupted. Fast forward to May 1, I called Metro customer to request my excess credit because I have decided to go with another company. The representative assured me that I would have my $811 credit back on my card in 24 to 48 hours. I have called every day since. I still don’t have my money.

We have been with Metro since 2010. They are giving us phone numbers that have been recycled and we have to pay to get them changed. Last time we paid to get them changed. We still get the phone calls and the spam blocker does not work. Why do we have to pay to get these changed. The service is rude and we will soon be looking to change to another company as this is not good service and you cannot even grade them on the phone as a survey will hang up on you. It used to be but no longer. Even the supervisor is rude.

Metro PCS. I went online to pay my bill and payment didn’t go through. I tried about 3 times upon realizing I forgot to unlock my card. I unlocked my card and tried again only to find out that Metro locked my account. I called to speak to a rep. She informed that it was nothing she can do that I will need to wait 24 hours before processing any payment. What! Metro needs to get that error fixed and fast. It’s not a safety security for your customer. It’s an inconvenience.

I had this service for about 3 years and it was constantly bad service. Calls being dropped. High bills until I decided to go back to Xfinity mobile so I did 1 day before my payment was due. I went to the app and removed the auto pay and also called and let Metro know. Well to my surprise I still get the payment taken from my card so I call and let them. They supposedly filed a claim so I could get a refund and I was calling every week to get a status update for the refund just to be transferred around and not for agents who can’t speak or communicate properly to say they were going to escalate the situation so I could get a refund. Well it's been 6 months and nothing. I gave up and stopped calling. It’s the worst company ever!!!

I have been with Metro for over 10 years. All 3 of my children have been added to my account over the years. I have never had an issue until now. My partner made a payment on my account online as a guest. My service was not restored. Went to Metro on New Boston Rd in Texarkana. The CSR their called & we were told it was flagged suspicious bc it was an over payment (he actually paid 180 because he didn't know if there would be a reconnect fee), given a case number & told it would be resolved within 72 hours. 24 hours later I receive a text saying my "case has been resolved" but, my service is still not restored. Call metro customer service, give her all the confirmation numbers, card number, case number. She tries to tell me he paid on the wrong account & wants to open another case.

I went in today to change some info. I was told they couldn’t and to call the number and I was able to do that just fine. But when I go to get something printed out from my account local Metro can only set up and take people's money. They are no help whatsoever if you shall need them after setting up and paying. Everything after that they make you call the number. I think they're just lazy in my opinion. It’s an easy job that you literally do nothing all day. I believe they can access that just like they’re Able to set it up but I was told No. Will be switching providers to someone that’s able to do something so simple as to print out a paper. Useless.

I've been a customer of Metro for about 4 years. I recently decided To change my internet service to metro So my bill will all be on charge. I haven't had the wifi a month and I called to find out what's going wrong and the metro people put an address in Houston on my account. I've been in Beaumont at the same address for 30 years. Metro customer service said my address isn't available for unlimited wifi. So they weren't even concerned when I told them I'm less than a mile away from the metro store that gave me the box and is still selling the service to people in my area. They said the option is to go to the store and see if the limited internet is good for my address. I don't want limited. I didn't cancel my other service until I paid for metro. Now I have to pay more to reconnect my other service. This sucks they put me through this and don't care.

As a former customer. Don't recommend. They advertise no yada yada But my experience was all I got from them was yada yada. The final tip that made me leave was A two fold reason. After I cancelled my insurance after the long journey and totally yada yada to replace our phones I still was billed for insurance I cancelled for 4 more months. Then after I paid my bill for the first time ever I changed my phone number and was billed and at the same time my line was suspended hours after I paid my bill. Only for the fee for change of number even that it free if you have not changed it in 18 months. Had to go back to the same store I just left after paying my bill. The clueless no yada yada club my last visit was all I needed to leave. Totally yada yada. Save your money and time. Go to anyone but Metro pcs by T-Mobile or T-Mobile at all.

I just bought my phone two weeks ago. It was a discount on upgrading. The phone is garbage and keeps power cycling and even though I haven't done squat on it and deleted a bunch of crap it still says there's no room plus it won't let me delete texts and now I'm hearing that T-Mobile is reading our texts and messing w us for simple profanity. If I want to cuss amongst my friends, it's none of T-Mobile business (Metro parent company). Run far from Metro. Waste of time and money.

I must start with saying that it was in May of 2020 when I opened my account. I was convinced that the plan for 60.00 was the way to go. I actually liked the plan and its features. Slowly the features started being removed. No reasons were ever given but it was not that big of a deal. I called in to get information involving my account and it was at that point that I realized that Metro was a "yes sir/mam" company. Not that they actually follow through with what they say they will do... it is more of a tell them what they want to hear just to get the all-star review.

I’ve been with Metro since 2019. I’ve never had to deal with such ignorance than I did today! Disciple< if that’s his real name ID#** was so rude. I talked to Rep on the 11th. We talked for an hour about the problem I was having. I called again because I was told to and this guy called me a liar said that I never spoke to the rep on the 11th. Said he couldn’t help me and this man is a supervisor! I will be switching my services.

Been with Metro for over three years. Everything was good until this month. Paid 82.00 for May 2025 phone service and my phone service was disconnected. Have the payment on my bank statement. I call customer service. Guess what? Got a lot of ya ya ya. Got ripped off.

My bill is $60 with auto-paying somehow I'm paying $85. I'm limited to how many times I can make a payment in a 24-hour period which makes no sense because I haven't made or tried to make any payments in 24 hours. When I tried to pay my bill yesterday I was told too many attempts have been made. Try again in 24 hours and I tried to pay my bill today. It's been more than 24 hours. Whoops. Too many attempts have been made. There's always a catch with Metro. My plan is supposed to be $60 with auto pay but again my bill is $85 and I have no explanation. No one can explain to me why when I try to change my plan I can't because I need to make a payment that they won't take. When I try to change my plan payment date I can't because I have to wait 5 days after I pay my bill but I still can't pay my bill.

I have been a customer of Metro PCS for about 15 16 years. I had a couple of people on my plan. They were making changes to my account so I called and I put a high security password on the account but still they were able to change things and take themselves off my plan. But the reason for the high security password is so that no one can get into my account but they still did get into my account I have had. I didn't even if I already I just don't feel that it was a cool situation at all. Because I put the highest credit password on for a reason. That's so nobody could get in my account but they still got in my account.

The Metro PCS on West Palm Dr is very nasty, doesn’t help you, gives out the wrong details on services and the lady and the front is very rude, low boy hairstyle with braces and the guy is a just as nasty. Go to a different metro pcs store. Don’t go here. They tell you stuff isn’t right. Get there it’s something else. West Palm Dr metro pcs store across from Florida City police station

I had Metro phone service for a month now and just got internet 2 days ago and already having problems with my bill and customer service through 611. My bill was not right, I had to go to the store on Mile stretch to sort things out the Rep & supervisor from 611 told the in-store rep they could not do anything about my billing and was just gonna screw me over making me pay a extra $30 b/c of a glitch in the system. Thank God for Mike the in-store rep for fixing the problem b/c the 611 supervisor told the in-store rep that there's nothing they were willing to do to fix the problem WOW!! Thank you so much Mike for helping me out when the company reps and supervisor was just gonna screw me over.

This has to be the absolute worst customer service I have experienced in the longest time. My internet service was not working correctly since day one. I called to see if they can fix the problem and they kept telling me that my usage is very high, over and over. I went to the store and they were the only ones that said maybe you should move the internet box closer to the window and it worked. They said sorry and, "You will receive a courtesy credit of $25 on your next billing," well that never happened. I had to call back again and let them know it wasn't applied and they told me they are not giving it to me now. So I asked if customer service lied and he said, "Yes. Unfortunately he lied to you," to get me off the phone. Now the case is under investigation.

Total disaster. Been a customer for years and will warn people DO NOT PURCHASE INSURANCE. What a total scam. They use a third party Assurant and that company is based of customer service in some Asian based country. Paid by deductible. Sent my first phone to a wrong address, second phone they sent didn't even work. Was told they couldn't send out another phone until both phones were back and scanned in their warehouse in Texas. Phones were returned 3 weeks ago and still haven't been scanned in. Called to cancel claim and was told they couldn't refund even after Phones were scanned in. Will be calling my CC Company to dispute the charge. Enough is enough...

MetroPCS supervisors Fred gave me a Horrible Customer service and support, ABSOLUTELY Horrible customer service and support. Conversation is not done and he hang up on me. And Because of this rude supervisor Fred I’m leaving Metro PCS!

The so called MetroPCS rep named himself AJ, gave me a Horrible Customer service and support, ABSOLUTELY Horrible customer service and support. And Because of this AJ after more than 12 years with MetroPCS I am Thinking of Closing this Account!!!!

I’m a current Metro consumer with a cell phone and a home internet service. They tried to charge me $200.00 to add a 2nd line to my plan, I went to Straight Talk and got a A14 with unlimited service for $56.00.

I have called customer service 800-373-2876 and *611. It's so frustrating trying to understand the foreigners. I shouldn't have to call 5x's just to understand what is being said. Please keep some English (as their first language) speaking customer service reps. I'm not saying we shouldn't have bilingual reps, but please keep some on the payroll that English is their first language.

I've been with Metro for 9 yrs on and off. I've had my problems at times with reception but to summarize it all up. Metro is a very good company with good service and the service plan prices and phones are excellent.

For the last month and half my service has been AWFUL, awfully slow. I've spoken with customer service more than once and they supposedly fixed the problem. Negative. I'm sick of this. Now I'm starting to see the big deal in having an iPhone. I'm seriously thinking about putting down androids and Metro.

I wanted to give it about 4 stars because of the price of my monthly bill, but I’ve been dealing with my phone in my account saying I have a IPhone 13 Pro Max for months even though other social media platforms I’ve been on don’t even register my phone as such, which means there must someone spoofing account or something like that.. and I have already spoken to a Metro representative months ago and I was told it would be resolved in 24 hrs. It hasn’t!

I switched carriers to Metro PCs by T-Mobile in Paris Texas, watched the manager of store pocket money I gave him as payment for my new service. Next morning my bank card and every other account I had had been compromised

Metro PCs in Claymont, De IS HORRIBLE!!!! The guy was. VERY VERY RUDE! He was talking on the phone in a different language while waiting on me. He told me I could keep my number then he said I couldn't. I had that number for over 10 yrs. I told him I wanted the $25 Plan unlimited everything. New customers only. He said ok then I realized he put me on the highest plan. He OVERCHARGED ME! I spoke with customer service a few times. They couldn't do anything because he did something to my account. I'm DONE with Metro. I just want people to be aware of the store in Claymont, Delaware.

@MetroByTMobile Watch out I had great service with Metro PCS. I was using my acp discount and I just switched to them 2 months ago because they said they would be the best price and service. After only a month I found acp was ending however I recieved a message from metro saying that they would give me the discount for being a loyal customer until June and not to worry. I thought this was nice since I would be switching jobs and by then full price would not be issue. However not even 24 hours I received a message that my acp was transferred to another device. One how is this possible if they are ending and two what device I just spent a good amount buying this phone. I don't have another.

The coverage is a joke. The phones only work as a phone when connected to wifi. Your bill can be paid, bars say you have reception but nothing will go through or work, no phone calls, no text, nothing. You can be looking at a phone tower and it still won't work. Save your time and go to a real cell phone provider, don't go through a failed company like Metro PCS.

I had Metro for a long time. It was good until I got a new phone to replace my old phone and now they're charging me a new line and they refuse to disconnect the line so now metro is stealing money from me every month so my advice to people reading this don't get metro if you don't want them to steal from you. If I could give it zero Stars I would which is a shame. I did like it until they showed their two colors.

They suck. They cut off our services because I tried to buy more hotspot which is $5 but decided I can wait the next few days until the hotspot resets. They cut me off from calling, texting because I didn’t pay the $5 for extra hotspot. And when I tried to call them, the machine said they can’t transfer me to a regular person because I need to pay the 5 dollars. The $5 is not part of the regular monthly payment the regular payment is $120. And they forcing me to pay an extra $5 for a service of hotspot I didn’t even receive. They are fishy and sneaky. I would rather y'all not get this company. I’m leaving and going somewhere but I gotta figure out which company to go to next. I don’t like Metro.

It's seems like a big scam, now! Can't be trusted. One employee gave me a free tablet, when I got a new phone line. But when went to pay phone bill. It was higher than expected. They were charging me for tablet. Also took in new phone for a black screen. Paid $70 for insurance. But only $25 was for phone, the rest was for tablet! WOW... All the hassle I went through. Be careful people... And remember nothing is free.

Max.... Cuyahoga Falls, Ohio State Rd. is the associate. I have been a customer for ten years and never had a problem. I just replaced my phone and the new one immediately started switching on and off. I waited a day...same thing. I took it back to the store and Max said it was a cheap phone and I put too many apps on it. $150 is not exactly cheap to me, but if that's the case then why are you selling them??? I called Metro PCS and they agreed it should be replaced. I went to the store and he still wouldn't replace it. I called AGAIN and it just became back and forth and back and forth. In the end... They still haven't replaced it and I'm switching to ATT.

Customer service is terrible and not in the U.S. They just read from a script. Bought a new phone, in the process of changing number they corrupted my number. Phone wouldn't work and they could not fix it. They said they filled out a ticket and someone would call to solve the problem. Nobody did. Ended up changing companies and transferred my numbers to. If anything goes wrong with phone with this company you are screwed. A lot more to this story than this. Over all cost me $600 wasted.

No signal for 2+ weeks. I can only use my phone with wi fi access. Now wi fi calling is not on. I have restarted my phone multiple times a day, updated, and went to store. Safest day of my life when they bought Sprint. My phone is only 9mo old. So totally carrier fault. Time for new carrier.

I've been a Metro PCS customer for over 13 years. I really don't like the insurance plan. Because that's the waste of money. If anything happened to your phone of the metro PCS stores we're not honor your insurance. They will try to sell you a phone that's supposed to be for Regular price. Even down to an upgrade, you will be paying regular price for the phone. It's never a discount. You can change your number, which they say is a discount. No, it's not. You have to call the 1 800 number to get all of your discounts which I feel. That is stupid why they don't have corporate stores like T-Mobile. They don't need to had people out. With metro pcs stores And overcharging for the phone. I hope they see my complaints and they really need to fix this problem immediately.

I've always experienced great customer service at the store I used to visit for my needs. Unfortunately, the customer service lines have nowhere near the great amount of customer service I used to receive in store. I got charged $50 on a line that hasn't existed since early February; no one could tell me why I got charged (they also told me you can't even have 2 different auto pays set up with the same debit card, so there is really no reason I should've been charged). I've been trying to get a refund for almost a month now. $50 is not exactly a small amount of money to be missing out of my budget.

Been with them since September 2023. All I have gotten was yadda yadda unhelpful assistance and unexpectable assistance. Been paying for insurance for 4 months after I cancelled it. That 1 of many issues I had to only get yadda yadda. Lame apologies with further lack of responsibility and accountability from them. My bill messed up since the month after I came to them. More yada yada. Stay with who you have or find anything but T-Mobile or Metro by T-Mobile. They are king of yada yada.

This company has been NOTHING but a nightmare for us, from cancelations to payments, the kids in store as well as your customer service folk. When talking with them 1 you can't understand half of what they say and 2 it's NEVER their fault. Always ours. Again thanks for your NON help!

Really don't know where to start, let's just go. So I qualified for upgrade for 12 on time payments, 0 down, no credit check, free phone. Join T-Mobile. Called T-Mobile like they didn't have a clue on this program, cool. I pay my bill early before the 9th every month. Well I lost my phone on the 6th of this month, wanted it cut off before payment gets taken, 2 days on phone with, just to say go to store with I'd to verify. Store person said you have to do it online, How can I? My phone lost. They will take your money but run you around the world. You guys can't never get my business anymore and keep them cheap already used phones. Y'all gonna put mine back on my card, demons.

Be very careful with this company especially when you call customer service. I return a phone that I bought via customer service and they never returned my money. I was a customer for over 20 years but these people only care about commissions not the clients. I switched to Verizon. Much better company.

Anyone rating Metropcs as great works for the company - do not believe the review!!!! Just spent MONTHS dealing with agent after agent regarding phone issues and asking how they would resolve - lied to repeatedly

Kayla had great customer service and answered all our questions. I will definitely come back to this location. She knew what she was talking about and helped us resolve the issue we were having at a fast pace.

Ron the supervisor I spoke with and Alexa are terrible via general contact line 888-8-METRO-8. In person representatives are helpful, respectful, and able to rectify situations much better than representatives over the phone. Upon calling, there is aggression from the moment the rep answers the phone call down to their salutations. My wishes of cancelling or changing a service were not respected. If you can avoid calling the hot-line, go in person.

MetroPCS by T-Mobile is absolutely LOUSY! DATA IS SO SLOW IT IS AGONIZING TO USE THE INTERNET! BETWEEN Metro PCS and Google sending hundreds of company e mail the internet is absolutely horrible,! FIX

I absolutely love Metro PCS as far as Phone service and over the counter customer service, The over the phone customer service is lacking severely. And not to mention there is 0 customer loyalty. I have been a customer with the same service for 6 years. It is less expensive to start a whole new plan with multiple lines rather then upgrade 1 phone on an existing plan.

I have been with Metro for probably about 5 years now. I have two phones that I have from Metro. The service is horrible. I'm going to be changing my phone service this upcoming month because the service is so bad. My calls get dropped. I can't even watch anything on my phone without it freezing up all the time. I would not recommend Metro to anybody. The phones might be nice. It might be a little cheap but it's not worth it. I rather pay a lot and have good service so sad.

I went to Metro Wilmington DE on market street to inquire about a phone because my was broke and it's been a week and nothing have come from insurance claim... I asked what was best to add a line or open a new account.... He responded "It's cheaper to open a new account." I have 4 lines active and assumed adding a 5th was better and cheaper... He quoted me $180 and stated that was the cheapest option... I was dumbfounded as my prior two phone were less than 220 or around about.... As I tried to look through my statement to see what I paid he kept telling me, "Oh just don't worry about it. Go ahead and get the new phone..."

Had the issue some are describing where I'd call my voicemail and get a voice saying "your account is not recognized" and to try calling customer service. My phone is a Oneplus 7 Pro 5G. I called repeatedly and was on the verge of dumping Metro. First call, they reset my pin. Nothing. 2nd call was told to power cycle my phone and leave off for 5 min then try calling my own phone number. Nothing. 3rd call was told they were going to "reset my connection to the network" and to leave my phone off for 20 min then try again. Nothing. 4th call was given some vague assurance about getting escalated to their "best technician" and to try calling my voicemail after a power cycle. Nothing.

I have been with Metro PCS for over 15 years. I have spent hundreds and hundreds of dollars on phones and services and I'm tired of dealing with Metro. My service is awful. I requested a free phone from them after I have been a loyalty customer but yet they try to sell me a second plan. Do not go with Metro.

December 2023 I went to Metro store, they confirm my phone was not texting. The salesperson ordered me a new phone, said come back and pick it up. Went back two times, phone wasn't there. Went out of town for Christmas, return to the store. That corporate store had been sold to a new owner, the new manager denied ordering me a phone and said, "You didn't even buy the phone here." I called Metro corporate direct, they said they could not do anything. Today is March 18th I'm still fighting with the insurance company. They sent me two phones which did not text. Metro charges me every time when I bring in the insurance phone in to get it set up and they are not working. The new Manager of the Metro store suggested I buy a new phone. I went to buy a new phone 5 days ago, they charged me to set up that phone.

Everything was good until about a month ago. I called to suspend my daughter's phone & without being explained things probably they decided to downgrade my service. In order to go back to the normal service I've had for years I'm told I have to pay $120 just to get it back even though they did so WITHOUT PERMISSION!!! ALL I RECEIVED IS AN $18 CREDIT.

Customer service does not exist here. In order to provide service, one must stop picking up calls only to hang up without a word. 3 attempts, 3 different numbers showing stores in El Paso TX as being open. ALL 3, PICK UP AND HANG UP. If you don't want calls about your lack of service. Then send out mass text about outage if that is the case.

The staff at this location went above and beyond to assist my Son with his iPhone. I really appreciate all of the candid answers and information about how the errors stores have changed. I will return to this store for all of my phone needs. There are 2 locations closer than this one that did not provide good service. Thanks again, Darnell and staff.

Metro PCS store on 6906 Market St. Upper Darby PA stole $110 from my TD Bank card, I made a full payment of $105 on Feb 26 for two lines, as of March 13th both phones was cut off and I was forced to submit $110 which is not my monthly bill due on the 27th of every month, and when I made the $110 payment I gave him a bank card to my account he stated on my statement that $110 was taken off, but the employee sent me a via text stating, "Thank you for your payment of $20", with a confirmation, he stated that he needed to make changes on my account due to them charging me extremely too much money every month for two lines, so end up disconnected a line that I did not ask him to, and he noted in the comments that I came in to cancel that line to make my payments now $25 a month for only one line when I have been paying for two lines over a decade to the same company.

I am sooo happy I switched to Metro by Tmobile! The associate at the Clinton, TN store was so helpful!!! I am amazed at the signal strength on my phone. I live in the middle of nowhere and can finally use my phone at home.

In January I called to inquire about a line being removed off of my account. Representative I spoke with informed me instead of removing the line that the line would be free. Representative also quoted me a price to pay that was under $100. In February called again because the balance on the account was not correct. Representative I spoke with that month stated the information provided was not correct and the amount charged was incorrect. Paid the bill 2 weeks later. Representative stated that my billing cycle would be switched once the payment was made. Made the payment on the 20th billing cycle date. Wasn't changed. Phone was turned back off 2 weeks later.

Had Metro for 2 years, paid insurance every month but when the phone broke they wanted more than the phone was worth as a "deductible" so took monthly insurance charges and tried to sell me a well overpriced phone. Wasted money and after 7 hours with customer service.. waste of time also.

This past Monday, a Metro rep named John completely lied to me about resolving a wrong shipment issue from Zizo phone case company (I bought a new phone and Zizo phone case from my local Metro PCS store). John, the Metro rep, heard my issue regarding Zizo company, who refused to take responsibility for sending me an IPAD cover instead of my replacement phone case after the case kickstand was defective after only 9 days. (Zizo cases have a lifetime warranty!) John, the Metro rep, apologized for what happened and then said Metro would send me a Zizo replacement case, and he confirmed the model of the phone case with me. He told me he was getting authorization from his supervisor, and that he would text me the order number and the tracking number within 20 minutes, which he did.

My phone number was compromised and my identity was stolen from my phone due to Metro PCS' weak security. This event took place last year February. First I noticed my phone wasn’t working so I called Metro PCS customer service from my husband's phone. They said someone else was using my phone number. That didn’t made any sense where I paid my bill on time and it was middle of month. Usually my billing cycle starts end of month. Representative advised to go to local store to recover my number. So I went to local store they said they can’t help where they're at fault. I had to fight and talk with supervisor to solve the issue. It took me almost 3 hours on their store to recover my number.

I moved to Brownstown MI and the guy told me that their brand was just as good as Samsung Galaxy, well I believed him and bought it coz it was cheaper and I am on social security. Well no one can hear me when I call them, they say it's all static or goes out, I am so upset, I can't afford another one, I knew it was too good to be true but have been with them for 10 years, I am very disappointed they would take advantage of a older person!!! Never again. I am done with them

Everything about it especially when you needed an extension. But everything about it is truly trash. I'm for sure going to go through somewhere else. I recommend everyone do the same and save some peace of mind!

I want to upgrade my Metro a 14 phone which I received for free when I got a new phone line. Apparently metro doesn't care about his existing customers. As much as it does as getting new ones to upgrade me to A15I had to pay $287. How does that make any sense for someone who pays this phone regularly. No Natural only cares about you. Customers, not the old ones that keep them in business. Truly ashamed. We'll be looking forward to finding another company to work with.

The mobile purchasing experience can be very confusing. Not in my experience at MetroPCS. Last Thursday I went to MetroPCS located at 6315 N May Ave in Oklahoma City. My representative was **. I was just looking into possible service because I was unhappy with my current phone and service. I ended up getting new phone and service! He was so helpful and showed me how to get the best service and phone for my current needs. He in detail explained what to expect with payments made the day of purchase and how billing will go in the future. I am so happy with my phone and the service is TOP NOTCH! Highly recommend this service, and especially this representative and store, they are amazing!!!