Metro by T-Mobile Reviews

I recently purchased a Metro PCS Moto G phone. The lady didn’t tell me when I purchased it until after I purchased it that she could not transfer my information from my iPhone onto the android. After two days of using the phone all the sudden every time I try to use it it would say no Internet connection or else it would say network connection issues or else it would say sorry we can’t reach Google however I would hold my iPhone in my other hand and my iPhone had no problems at all. I don’t know what the problem is but I just spent $89 for nothing.

I wish 0 stars was an option! Do not order anything from Metro by T-Mobile. They have the absolute worst customer service! I called them yesterday and spoke to a rep to order a new phone. I asked for a specific phone, paid in full for it and was told it would be here in 2-3 days. After I hung up I received an email confirming my order and noticed they had ordered the wrong phone. I immediately called back and let them know that their agent had ordered the wrong one. Literally 3 minutes at most between when I hung up from ordering to when I called back. The 2nd agent I spoke to told me they didn't even have the phone I requested so I asked for the order to be canceled and my money refunded. I was told their team would reach out to me by email within 24 hours.

I think they have the best customer service on the phone from the Philippines in the “world”. I’m 43 and have seen a lot. ATT picks up the phone from home and has kids in the background and says, “what’s up”? MetroPCS has always astounded me with making me feel warm and listened to. They should get some type of award. The stores aren’t as degenerating as they use to be. I’m just here to talk about the phone service.

Alright, Metro, gather 'round, because we need to talk. You know, for a company that prides itself on "no contracts," you sure know how to lock someone into a nightmare. You managed to take a simple "free phone" promo and turn it into a full-blown criminal investigation. That's not customer service; that's a new level of scam artistry!

After 21 years with Metro I'm going to another company. I have really had it with all their lies and promises they will lose me over a $20 iPad. In 21 years I have never missed a payment and my phone was never shut off. I think that should count for something but this is a major company and they could care less about me or anyone else. As I leave the business someone else will take my place and they will continue to make their billions. Their service is horrible their promises and return service is horrible. They train all of their employees to take your money anyway they can knowing that once they do there will be no service after which, no returns, no exchanges, no refund! This is a horrible way to do business and I refuse to support them any longer. If everyone joins in and does not wish to support a company like this anymore then eventually they will go away.

I was with Metro for 11 years and was very pleased but when I went to add another line I was told by the metro rep that I had to do a whole new account for that line. The phone was mailed to me and I had to go to t-mobile to set everything up. My price went up. I'm not pleased with that. I'm gonna see what happens in the next few months. If I'm not happy I'll be going g to spectrum or Verizon. The metro rep lied to me. I pray the t-mobile reps are better.

This is straight thievery! I recently went into a MetroPCS store in the Chula Vista area that is very nice guy named Alexander. He talked me into a phone, and told me there was no risk at all that as long as I brought the phone back in 14 days, I would get a complete refund. And I always thought that was the same thing in the industry. I was so wrong! Since I am a retired attorney, I will take this another step if that's how they want to play. Well, I took home his phone and in 3 days I decided I didn't like it and the reception was bad! So I brought the phone back well within the time frame of the 14 days that I was told the only refund I would get would be for the tax which was around $15. I don't know how they could do that with a straight face. I'm really very very very upset! And I'm not going to let it go. I'm going to try and write every single social outlet and if necessary, I will sue them!

Bought phone. Phone worked for about two weeks. Started having software issue. It's kept shutting down. A lot. Had insurance. Called PC Metro...None or barely use of the English language. Confused on products by customer service rep. Told to call Assurant ins. (PC Metro ins company). I did, same language barrier. Sent me new phone after paying deductible of 69$. Received yet another broken phone.

My bill went up. I am not happy with this. No communication, no emails. No texts messages about changes. Been customer long time at $30 a month. Happy. Not now. $45 a month without letting me know. No help. You guys are bullies. Hard to understand customer service when talking. Not nice people.

So I am on a $60 plan and I got on that plan because of all the trouble I've had out of them. I've been on this plan for about 6 months and I signed up for the autopay which would take $10 off which would make it $50. Well I went to go pay the $50 and they suspended my account because they wanted 10 more dollars. Well I had just enough to pay the $50 and pay another bill. They ended up taking the $10 making it to where I couldn't pay my other bil.l so I called them, she told me that I took it off auto pay. Why would I do that knowing the fact that I would have to pay more if I did so. So then she goes to tell me that I wasn't eligible for auto pay even though I've been receiving auto pay for 6 months plus so then I told her that since she took my $10 that I couldn't afford to pay my other bill because that's all I had.

Today, 05/23/2025 I had to go to the store located in Us1 in Fort Lauderdale and Sunrise Blvd. Ximena, helped me and resolved a situation that no one was able to do or help with. She no only had a great attitude but she also knows what to do like nobody else. She was respectful, positive, smart, easy going, efficient, kind, etc. People like this is what customer service is all about. I hope she can read this review some day and just in case, THANK YOU. I have been a customer for about 20 years with M. PCS.

I have been a customer for over a year with an unlocked iPhone. I wanted to upgrade so I purchased a iPhone 14 Pro. I was having issues online with this and was telling me the IMEI number wasn’t valid. So I called it in, I spoke with a rep who said I can do it just pay 35. But I could do it online free, however the website wasn’t working. There was no alternative I then spoke to the rudest “supervisor” Rey ID ** who got on the line and said any other questions? He didn’t acknowledge my issue and just told me you really have to pay the fee. Then get an attitude when I told him the site wasn’t working. He was extremely rude and I should have cussed him out more. I will not be staying with Metro for his nasty attitude

I’m writing to report a very disappointing and dishonest experience I had in one of your stores when trying to set up internet service at my home. As I do not speak English fluently, I trusted the employee to guide me through the process — unfortunately, he took advantage of my situation. He charged me R$ 350 for a “box”, saying it was necessary for the internet to work. Although I found it expensive, I paid because I urgently needed the service.

God forbid you ever have an issue and break your phone because if they can't send you a verification text to your phone and you can't read it because your screen is black you have to go into a store with your ID at which point they're going to hit you for 25 to $30 that is holding you hostage basically to use their service that you've already prepaid for.

I am a returning customer. I was a very satisfied customer for years until 2019 when I needed to change due to coverage. The coverage got better so I returned in 2023. When I returned, first off, the store wouldn’t let me keep my own Samsung Android and I had to downgrade to an iPhone 11 because they had no other Samsungs to get their deal. I was told I would be eligible for an upgrade in a year. Throughout the year with the worst phone I’ve ever owned in my life, every time I called customer service, I would be reassured that I would be able to upgrade to an Android either for free or at a reduced price once my year was over but I would have to go to the store to do so. The nearest Metro store is about 80 miles from me.

I purchased a Samsung A15 from Metro 6 mos ago. The phone constantly drops calls, the phone has a 1 yr warranty, I've been back to the store numerous times, metro has done network resets many times, but nothing works, they refuse to replace the phone dispute the warranty, I was to call Samsung and they said it's metro's responsibility to replace, both of them are passing the buck and leaving me with a 300.00 paperweight, I've been with metro for years and this how I've been treated, the last call I made to metro determined the phone was bad, they said use ins that costs money. I shouldn't have to pay as the phone is under warranty, It's the worst customer service I've ever experienced, I wouldn't recommend metro to anyone.

The worst phone service period. In everything they're bad. Real bad. Look somewhere else. MetroPC sucks in their employees to the phones to the lousy reception. You can never make a phone call because no damn reception.

If I could give zero stars, I would—but unfortunately, one star is the lowest possible rating. Metro by T-Mobile has become an extremely disappointing and frustrating company to deal with. I had an old phone that broke, so I went to a local Metro store to request a SIM card switch to my new phone. Since I wasn’t able to do the transfer myself, the store advised me to call Metro’s customer service line and said the process would be done free of charge.

I visited the location on 5558 W Sample Rd., Margate, FL on 5/13/25 late in the evening to activate an unlocked phone for my son. My son is at risk for seizures and needs access to make calls in the event of an emergency. ** assisted with the activation and the phone was working fine and I was able to make/receive calls upon departure.

You I need help because I can not get it from the customer service Metro number. The agent at the Hulen Street in Fort Worth store cheated me. I was supposed to receive a free phone according to the store promotion as long as I paid for the service. I paid him $240 that is what HE said it was going to cost me. I paid $220 and then another $20 because he said he would throw in a phone case. I asked for the receipt and he said it was in the bag. I got home and the receipt is not even a receipt!!! It list nothing but a lot of gibberish. I saved the receipt.

Never purchase a phone from Metro PCS... What they didn't tell me is that the phone is locked for 365 days of service. Although you pay month to month and your phone is paid in full, you can't use your paid phone as you please to go else where like a company with better customer service and prices. I've been with Metro PCS for 22 years. I bought a new phone on my birthday because I had a cracked screen and the phone was outdated, then find a company with better customer service and prices only to find out that I'm locked in Metro by the new phone purchase although I've been with Metro PCS for 22 years. The staff at the Metro Store clerks were also very childish and unprofessional. Long story short, DON'T BUY A PHONE from Metro because of hidden terms and conditions. They won't tell you about the phone is locked for 365 days for Metro PCS service only.

Metropcs? Is a bad service line. If you can't afford another line, 1 they will mock you, and 2 the government has free phones that work better and have hotspot, customer service is horrible. The phone service itself is also horrible. 100 gb of data but can't watch tiktoks or send and receive snap chats. When you call about it they can get nasty. Leaving and going at&t.

I went into Metro PCS in Killeen TX to switch from another provider. Even though the phone I selected was on a $0 promo if I brought my own number, I still ended up leaving there $172.38 short,. I did not get to see the sales rep open the seal on my new phone, per their policy, and from day one the phone was giving me a message that my calls could not be completed on the T-Mobile network. I called customer care twice and they each agreed that the phone very well may be faulty, but that same sells rep refused to replace it with a phone that I witnessed her open. I believe and the customer care reps believe that the device may have been returned from an unsatisfied customer like myself and she resold it to me anyway.

I am so seriously upset with Metro about T-Mobile. They do not let you know when you purchase a phone that you got to wait 365 days before your phone can be unlocked even though in the phone it says 180 days. I've had it with my wits and with Metro Baltimore T-Mobile I don't think I'm going to be with them too much longer. Find someone that's better.

As a long time metro customer I can say that they use to give good customer and was understanding to people's problems but now I don't know if it's because Trump is in, the economy has shifted or what but theyve pretty much taken my money for a mistake they made and refuse to assist me in fixing the issue. They left me no choice but to switch services. I had 2 lines for several years that was connected to a bunch of important accounts. Without your phone number you can't get into a lot of accounts these days. Both phones were broken, couldn't receive verification codes to log in or get help in store or over the phone.

19.99 when you add a line and bring your number.. Add to cart then go to checkout and it's now over 300$... Can't do squat online with them without anal tape... EVERYTHING requires an hour of wasted time in a store.

Metro is not a good provider. If I had another alternative to an internet provider I wouldn't still be with metro. When you call customer service you are talking to people you don't understand and who don't understand you. Phone services aren't bad but don't waste your money on the internet. The internet service will go in and out.

Metro is not a good service. Their policies are not great. I paid for my service and I still don't have service. I have two phones in my account which are broken and I don't have a way where they can send me another link or access code. They asked me for all my information and account. I gave it to them, everything was okay until they asked me a minor very idiotic security question which was when did I purchase my phone which was 4 years ago and I just don't remember.

Absolutely the worst service around. I went to transfer my service to someone else, I get told they locked my phone that I paid for for a year. So now I have to buy another phone once again. The store in Millington TN smells like cat piss and none of them can speak proper English. Moving to Metro was the absolute worst decision I’ve ever made. Service is junk. I have nothing good to say about this company.

They used to be such a great company, the customer services gotten horrible, they don't care about their customers, they don't honour their contracts or their word, it's just gotta be such a horrible company to deal with

Worst customer service from there Philippines! You can't understand their english!! I called because my autopay was not working. I used my Card for everything else but with auto pay was saying that my card has expire!!

I would like to start, off with. It was such an honor and a blessing that I was connected. With a wonderful & kind and thoughtful person. I had the opportunity to chat with on Metro customer service line. Her name is Ms. **, this customer service, young lady, had tears streaming down my face. A stranger with a kind heart, and words of encouragement as we chat! About a $5 dollar error that I clicked on without an understanding. We need more customer service people like this amazing young lady. Ms. ** thank you for helping make my day brighter with your encouraging and thoughtful spirit. Greater is near for you! Keep the faith, and continue treating people the way you would like to be treated. And watch doors open for you quickly! Amen and Amen!

Every time I pick up my phone there is a nasty article about President Trump and other good politicians! I am considering moving to Patriot mobile so I don't get this fake news and I am not supporting this leftist company..also when the weather is bad my wifi goes out but I don't get a discount for interrupted service! I have been with this company for 10 years or more!

Worst phone service in the USA. I never have cell service, my "5g" hardly ever works, I have to restart my phone if I want to make a call. Texts go through less than half the time. Spend the extra money and get a real cell phone provider.

Thank you, Liz, Tish and Alex at Metro store in Arden. You were able to get me in and out really quick so that I can continue on with the things I needed to do today. Awesome work really appreciate it.!

Metro use to be my top pick bragged about them all the time. I talked my whole family and all my friends to switch over. Now they are just like the rest. Plans are high priced. That's fine. It's what happens when a company blows up. I'm mad because I bought my phone cash so it should be mine to do what I please RIGHT???? Wrong I lost my job, I became homeless at the moment, staying with a friend so I couldn't afford my bill so my phone got shut off. The state gave me a sim card so I will have a phone. I put the sim card in and my phone told me it was locked and I can't use it. I have to wait a year until they will release my phone so I'm basically screwed. I want a refund for my phone then they told me, "We can't do that." They can't do anything to help. So would I recommend you to anyone now. NOPE. Thanks Metro for all your help. I can't even get another job without a phone.

I came to this store (9239 Skillman St. #103, Dallas, TX 75243) to purchase a cheap phone for my grandbaby and purchased the $35/mo. However, a month after purchase, someone at that store upgraded my plan to the $55/mo., added $9 insurance, $10 unlimited data WITHOUT my permission. The guy also had *611 blocked on my phone, They don't even have their address in the directory. I will be reporting this scam of a store. Beware!!

I only put four stars because of the store I went into and the employee basically ripped me off all my money. He drained $325 out of my Metro account and I also had to pay $188 out of my own pocket just to get an iPhone 13. But for some reason after this guy was done, it wasn’t until I got on the bus. I started getting text messages from Metro saying my $325 was being deducted for this and that, etc..

I can't give 0 stars, we just moved to using T-Mobile internet two days ago, Thursday April 17th. We paid our bill fully. With absolutely no warning our service was suspended. We are in the process now of attempting to undo our canceling of our previous provider and we will be attempting to cancel our phone service. I have never in my entire life been this disgusted by mismanaged telecom, my father drives for Walmart and I can only imagine what work related issues you have all caused him. Never cancel service on the same day you give someone a new bill.

Their customer service is slow with a accent 🙄. They could understand me. I had to repeat myself to many times. Which will make people mad. It's not worth the trouble when you may need to call them for something. I switched to Xfinity. I could understand them and they understood me no accent involved.

Disappointed with MetroPCS Customer Service. I recently got a phone and service from MetroPCS, expecting a reliable device backed by decent customer service. However, when the phone turned out to be defective, I quickly realized that their support was anything but helpful. Despite my repeated attempts to get a replacement or at least a fix, I was met with excuses and roadblocks instead of solutions. A company selling phones should take responsibility when they turn out to be faulty. The fact that MetroPCS refuses to repair or replace a defective device they sold is unacceptable. If you're considering buying a phone from them, be aware—once they make the sale, you're on your own if something goes wrong. Would not recommend based on this experience.

I was with Pcmetro for years. I started out paying $60 for two lines. As the years went by I was paying $88 per month, I paid this amount for two years. I finally had my fill with their last increase so I called to ask for a transfer pin to get set with a competitor where I was told "because you have been with us for so long and you have two lines I can offer you $60 per month". I asked why that wasn't offered years ago since I'd been with them so long. I was then told they could offer $55 and I replied, "I wouldn't change my mind and please give me a transfer pin."

My phone stop charging and when I took it to the store on University Blvd I was told the battery was dead but she couldn't access my account because I couldn't receive text to get the verification code. Initially she wanted to sell me a new phone and charge a activation fee. I refused then she stated that I had to call customer service. When I called customer service they said they couldn't access my account because I couldn't receive a text. I had to go back and forth just to access my account. Finally the store pulled up my account and gave me the info so that I can file an insurance claim. Now I'm going back and forth trying to get the replacement phone activated because again I can't access the old phone. It won't charge. This is a common issue.

Metro PCS charged me for something I did not give them authority to charge me and refuse to correct their mistake. Francis, the phone rep, couldn't fix the problem so he offered me extra hotspot data at no cost but said he would have to change the payment due date by one day. Never mentioned there would be a charge for this and immediately I got a text showing an increase in monthly payment. I talked to managers and they say it's a valid charge. I told them to review the phone call with Francis but they refuse to and won't remove the extra charge that I didn't approve.

They keep raising the monthly bill with out my knowledge or consent. Keep an eye on your bill as they are thieves and you will end up paying way too much for service you don't want. Also calling a supervisor does not help they leave you on the phone over an hour and still no supervisor. This goes on monthly. I'm tired of this I will never do business with them again and will not refer anyone to them for business!!

Do not go with Metro PCS . Their customer service are located in other countries like Africa and India. I could not get a refund back for service I purchased online for services that I'm unable to use. I thought this company would be good. I was so wrong. Metro pcs never again..I will use a company located in the United States. Thanks for stealing my money metro pcs.

Their service is horrible and their phones don’t work because you have no data or service unless you're on Wi-Fi and with that it barely even works. You can probably use your phone because it has no service all.

I paid $54 and was shot $5 paying my insurance for the phone. The phone is paid off! Never missed a payment in two years. Was stranded on the side of the road when my vehicle broke down the next day. Had to walk two miles for help in the rain!!

Tupita and Ammy are terrific, kind and patient. We are Senior citizens twins and they both helped us set up our phone for apps and tablet, Thank you both ladies. We will tell more people about these two ladies' Services. Again Thank you Tupita and Ammy.

Zero stars after 14 years. Simple extortion and theft. I bought a new S25 ultra and went to get the Sim switched & paid my bill while there. As I was leaving I was stopped and received a free tablet, great & after 90 minutes I didn't care why. I just want OUT!!! The next morning I woke up late without service. It had cleared my bank so I called and got a message that because my bill hadn't been paid I couldn't speak to a customer service rep. Finally I got an extension and was able to called them who told me to call the store who said call customer service who again said the store so I drove to the store with proof of payment and told give it to customer service who said once again WE CAN'T do anything. So I contacted the store manager .... I paid in total $130 for a $30 plan. I wish I could say this was my one and only financial loss but it's not. I had to pay or lose my number and unfortunately that isn't an option. I am shopping a new plan.

We have not had service for over a month on 3 phones that have no billing problems. Each time we call, they say they don’t have any record of us calling. We are on our 4th trouble ticket. They keep saying to go into the stores but stores in NY are retail only and no service per their new policy.

This is the 2nd time now that I am unable to send text messages. This company stinks. Will you please give me access to texting again. Two days now without being able to send text messages. Your employees at the locations are unable to fix this issue. Helpless, unless. I need to go to a new place like Mint or AT&T. Last time this issue happened, I had to buy a new phone with a new phone number until the issue was fixed. I need to contact my lawyer to get reimbursed if I have to do this again.

My brother bought a new phone on 2-2-2025 and died on 2-3-2025. So I find out the phone is no good to anyone for 365 days because Metro by T Mobile locks the phone from being used by any other company. I have the phone, box, receipt and find out by calling the 800 number that I could have gotten a refund before 30 days. Thanks for nothing Metro by T Mobile employees and company. I was in the store 3 weeks after he purchased it and they said they can't refund it..

I been with been with Metro for some years. I have not changed companies because I did not want to go through the whole process of finding another carrier. Also, I loved the phone that I had and the price. But recently the past two years that customer service has been piss poor, all the way up to the supervisor. The way that they speak to you is crazy, especially when they were the ones that inconvenienced me for two days. I had two different people to help me yesterday but in the process their system went down and was told to call back in the morning. The ladies never told me a time to call back just in the morning.

I have tried to talk with at least 13 "customer service representatives" about my cell service. I've asked for supervisors and managers, no one gives a damn! I've been hung up on, and simply mistreated. I find it hard to believe Metro is so willing to drive their customers away. Not one of the 13 individuals were willing or able to explain their ticket process. A big JOKE anyway! I've been with Metro for over 7 years. Now it's time for me to find a new cell carrier.

Metro PCS may claim that they have no contract cancellations but watch out because in order to use their service they sell you a phone which is locked! The salespeople in the store told me it will be locked for 60 days after which I can request to have the phone unlocked. The central customer service line told me after I made the purchase that the phone cannot be unlocked for 365 days! Disappointing that after 10+ years of being a customer, they still use "Lock" and hijack your purchased phone! Bad business!!!!

I called MetroPCS Customer Service to switch from T-Mobile to Metro PCS and had a very hard time trying to get this done. I ended up going to Boost. Metro PCS lost a customer. Ended up with a better deal with Boost.

Very disappointed! I didn't receive any assistance from customer service when I went to make a payment and once the charges processed, I later found out they processed $170.33 on an account that wasn't even mine. I attempted to speak with the store manager, and they never answered or called me back. Customer service at the store eventually told me the money was going to be refunded, but I still haven't received anything or any updates from anyone. T Mobile isn't providing any help or assistance to resolve my issues here either. I believe they paid a family member phone. Be careful on this store 2076 E Osceola Pkwy, Orlando, Florida.

I was robbed by Metro PCS. I was told I would get a free phone to add a line and pay 30 dollars on my credit card. Well the technician processed my credit card for 229.49 without my consent or permission "" not the 30 dollars she said. I would avoid METRO PCS AT ALL COST and I will be posting on TikTok also!!! I do believe I may seek legal action for this scam and robbery.

Great customer service from Carlos and Martin. They were both very nice to me they made me smile while having a difficult day. Carlos went above and beyond to give me information on the many deals they had. I walked out happy with a new phone and a new tablet. Thank you so much Carlos and Martin.

I called in around, the last week of Feb to get and got some information and asked that my account BE NOTATED, with what I was told... because it was VERY important that I didn't have any issues TODAY, the 12th of the month. TO ENSURE, I called in again yesterday to confirm & was told the SAME thing! Everything was okay I could do what I wanted to do.

My phone went blank. I took it into the store and they could not repair it so you give me another phone because they could not send a text message to my other phone because you could not see the screen so I purchased $74 worth of a month service for a new number and two days later a friend of mine was able to get the phone my old phone to work. The screen came clear so I tried to return the phone that I had upgraded and get my money back.

Right now I am on with MetroPCS. I recently downgraded my plan after relocating and being out of remote work for a spell. The data plan decrease made service shotty. I paid my bill for March. Cool! I called later that eve to upgrade summating it'd pro-rate to my next bill. Nah, "you pay now,"! I ain't got it. I will rock with my limited plan until next month. I just landed a part-time gig in the hood while I finish my classes and apply for remote work. Where is the empathy?! I expressed my dismay and disclosed that I was taking my service to greener pastures. We know how that goes, right, right?? Ha! I digress.

Thieves and liars. They are selling used phones for new, I can't get any help with the Metro People and I can't get through any listed phone number listed for the Metro Store across from Britton Plaza. I questioned the girl why was the phone coming from a drawer behind the register, She said, she has not put them out yet. I asked her, "Was this a used phone," she said no. I asked why was there no instruction book with the phone, she said, they don't come with books anymore.

Never go here. They sell used phones for new prices. ** guy don't like ** people but want our money. Go to the PHONE STORE NEXT DOOR!!! And the other guy is rude as well and will overcharge your kids.

Love the company and service the phone they give their customer. I would recommend to anyone who need good reception. They have one the Samsung new phone and help me set it up. The phone came fast too. Customer support was awesome.

My experience with Metro was very unprofessional. The employees should have to go to classes to learn how to treat their customers. Especially since the customers pay their paychecks. I've been with metro for a very long time, but I will be canceling their service as soon as I have time to go somewhere else.

I am a new customer, was having issues with my phone, returned to store next day. Employee id #** demeanor is obnoxious. I asked a question only for her to roll her eyes. That's when it started. I told her to shut up. We started calling each other **. She then said my mother was a **. She told the man that was waiting on me to give her my phone, then tossed it to me, told me to get service somewhere else. I went to another Metro only to find out mgt is aware of this employee's attitude but won't do anything about/to #**.

Everyone please BEWARE that when you use the online app at My Metro and they lure you in to getting their new FLEX PLANS AND FREE PHONES they force you into picking a Flex plan which ups the bill right off on your account immediately then you are allowed to shop for phones and if you decide you want to back off and CANCEL the free phone YOU WILL BE CHARGED THE HIGHER NEW RATE REGARDLESS. I just had this happen to me and I am in shock that even though I cancelled the free phone IMMEDIATELY after being FORCED into picking a more expensive FLEX PLAN my bill went from only 78.00 to 135.00. After hitting the CANCEL BUTTON they still charge for the service even if you never get a free phone.

You're the worst phone company around. You steal people's money. You lie to them. You have attitudes. Constantly you try to sell crappy merchandise we don't need and change our bill plan. You try to add things on plans without okaying it with customers

Metro PCS or by T-Mobile, whatever you call it, is illegally shortening my (and am sure all others) prepaid service ($30/month in my case) by cutting short my days. It is prepaid service, not a contract. If I pay on 23rd of Feb 2025 I expect 30 days of service. Called their customer service 611.. You can reach mostly South Africa (very racist black females - not worth dealing with), not to mention Metro should not have call center in this Proved very racist ** community. Second you can reach is Philippines, polite but lying and claiming I paid on Feb. 21st when I paid on 23rd close to midnight.

7 tenths of the time, I can't watch a video or even read an article. It's horrible service and I can't understand how they get away with it. I feel ripped off. Calling customer service is good for nothing after being told three different times that the data problem is fixed. I'm to the point where I am telling them that no it is not before ending call. It's not high speed but somehow if you use a lot of data at a very very slow speed it counts as used high-speed data. It's definitely throttled the whole month but is marketed as high speed 5g. In my experience, Metro Mobile takes the cake as the most unreliable phone service but yet they have the nerve to ask me if I'd recommend it.

I went to your store in Hampton Virginia to upgrade my phone to the new Samsung s24 FE. Ask about smart pay and they only district stores have the ability to do that. I have been a faithful customer for years now. I have to travel 30 miles to a store in order to get the phone I want and the Smart Pay plan. I will be looking at other cell providers. What a way to treat your customers.

Metro T-Mobile is awful. I have had service with them 3 years and my phone has been closed so many times I can't count. They are (Metro T mobile) actually on the side of the bad actors empowering the predators. They have no concern for their customers that pay the bills they actively support the criminals that use their unsecure system to track and prey on the unfortunate customers. It is a discount service and you end up paying for the discount with your safety. Pay the real carriers that can offer real security. Avoid Metro T mobile at all cost, believe me I have been through 3 of hell because of this horrendous company.

My daughter and I went to Metro Pcs in Trenton NJ on Nottingham Way. My daughter who is a Pre-teen, SMH attitude sucks. She need a new phone but was not acting deserving. My agent who has been managing this location for years stepped up and made the process tolerable. Was able to get us tablets that I was reluctant about but also haven't stop using since I received. My service and experience was a pleasure. Highly recommend this location.

Used to be good but the security for logging in every time and porting out is a pain. Also swapping phones with SIM card was a pain as well. Would not use again. Made things harder than it should have been

The METRO PCS in Gun Barrel City is the WORST customer service I have ever received! On multiple occasions I have been to this location and received the RUDEST customer service! And also my friends and family have received the same treatment.. They think no can hurt their jobs! SO they don’t care how they treat their Customers… I have to drive a good distance to get better treatment and they always treat me like they care about my business.. GUN BARREL CITY told me I could go somewhere else if I didn’t like it!

My phone started blacking out. Went down to the Metro PCS store and they told me. I needed another phone so why purchase me a phone? They told me that my plan had to be changed. I have only been paying $30 a month. For my plan for years. So they tell me they need me to pay for an activation fee and a new plan which would be around. $55. With my last plan, I had unlimited everything. Also had insurance. That was in my plan too.

I've been with Metro Pcs for thirty years, you would think they would have a better plan dealing with the Assurant insurance!!! It sucks! The only thing it covers if your phone is stolen or lost. It doesn't cover screen breakage, back of phone damage, battery, if the speakers are having a problem, or if the port isn't working!!! All of those things are our fault!!! So what's the point of having insurance???? I was on the phone yesterday with them for 3 hours. I had port problems and because I have a Samsung A54 phone, I has to pay a deductible of 120.00 dollars all because of the type of the phone!!?? Really so I suggest everyone to check what your insurance covers??!! And they won't work with you!!!! Moving on to another carrier!!! If it's lost or stolen you have to file claims and get police reports. SMH.

I didn't forget your review **. I just wanted to make sure I did really good review on you.: I had an incredible experience at Metro PCS at 3701 San Mateo in Albuquerque, New Mexico thanks to an employee named **. "Professionally exceptional with a personal touch." From the moment I walked in, her professionalism and dedication were immediately apparent. Why ** Stands Out: Incredibly Friendly: ** greeted me with a warm, welcoming attitude. Extremely Patient: She took the time to carefully listen to my needs. Hands-On Assistance: She didn't just talk - she actively helped me through my service transfer. Thorough Explanation: Yolanda walked me through every single step of the process.

I found a phone that I wanted for for $60, and of course they didn’t have it in stock. Then I was offered a more expensive model. If they don’t have it in stock, get it off the display floor. I left and will check out a better company.

Their internet and their customer service is horrible. I do not recommend anybody to use MetroPCS, not to mention your internet is always being buffered along with your phone calls get dropped. I do not recommend MetroPCS. They are just not good at all. Horrible, horrible service. Horrible, horrible phone drops and horrible, horrible, horrible internet.

I hate Metro with a passion. My phone been off 3 times in one week and I had to pay every time to keep my service on cause customer service keep giving me wrong info. They don’t care about nothing But what they telling you. I been with metro over 5 years. I wouldn’t recommend them to nobody. Customer service show racism. They try to over talk you and they repeat the same things and make you spend more money a month to keep your service on. I’m done with metro after this month going to another service. I would like to sue metro for not meeting they agreements about their services.

I've been a customer with Metro PCS for around 12 years or more. They have a way of "temporarily pacifying" you to keep you from leaving them. Their mobile data service/internet is awful. They have done nothing to improve their service to their customers. The customer service reps are fantastic, unfortunately the actual Metro PCS service just keeps getting spottier and slower.

I been with Metro for over 10 yrs and the trash. The signal is crap. Phone dropping calls. We are in a whole snow storm down here in Texas and they won't even try and help their customers. They cut my phone off which I can understand cause I haven't paid my bill but how can I get to the bank or ATM when we can't even move around out here in fear of wrecking. The national weather authority already said if it's not a dying emergency stay off the roads so I been trying to talk to them cause they usually will do something for their customers in a time like this for a storm. One time they left our service on for a week after a hurricane but now they cutting people off during a storm. Don't think I'm staying with them after this. They crap.

They messed up my phone plan, shut me off for 15 days and then charge me for the full month. Will never go back to this place. They're nothing but a bunch of scam and rip off artists. This is insane because.

Hey Metro PCS people shame on you, every time your news pops up on my phone it's talking bad about Trump, you're a business people see this. I've been with you for over 10 years. Whether you like him or not he is the president in 2 days. Grow up.

Horrible. My father lives in Louisiana and is dying from cancer. I live in Florida and am his POA. I take care of him from afar and manage his Dr. Appointments and bills. They will not let me access his account to switch his current number to the new provider I set him up with so his bills are easier to manage which I prep end of life services. They will not accept the POA paperwork without his license (he's states away and is not healthy enough to leave his facility) and will not accept my license even though I'm listed on POA to manage his finances.

If I can give zero stars that would be preferred. This company is a robbery. BEWARE! They steal your money. I went on vacation and asked for my phone to be released for international calling as anyone breathing would be concerned about that. They charged me and provided nothing. This is SUPER TERRIFYING when on new land and trying to reach loved ones. No refund and no service at all the whole trip. They charged for a replacement fee on new equipment (which is mandatory) and I put the old equipment in the envelope THEY provide with their tracking and the post office provided a letter stating it was sent, they still charged me both fees. Never got a refund. Stay away, Walmart has better deals!

They are no good scammers. He upgrade my plan without permission and erased my sim card and SD then blocked Metro 611 preventing me to change back my account thinking I would not I only go to a corporate Metro PCs stores only for now on meaning people who are ** cause those bums still your information which is against the law.

MetroPCS used to be a good company but not anymore. Since they got purchased by T-Mobile they've gone completely downhill. I was with MetroPCS since 2006 when I moved here from California. Two years ago I switched over to Spectrum for a home internet and phone deal. After that package was up I came back to MetroPCS but the service that I remember in the past is not today. First of all coverage is bad. Takes a long time to access my bank account or initialize a voice message. Secondly I took the $60 a month plan as I had in the past. I get an email stating my bill is due for $65. I know that because that's what I paid in the past but when I went in to pay the representative of the store said $70. I said, "No. It's $65." He said, "No. It's $70" I said, "Where do you get $70 from?" I told him.

They will scam you out your money. I called 611 today & they told me the actual price how much I actually paid inside the store on but my end it was a different payment being made by me inside the store. Basically they pocketing people money and not only that it's multiple goes back and forward to the store saying they crooked and they very much are. I don't recognize nobody to go there but you'll have to see for yourself. I never had an problem with Metro nor my phone until I went to this store. That's horrible. Then not only that he have his own phone trying to take pictures of people ids to make sure who they are so they wouldn't get caught slipping and I also have receipts. Now two can play that game. I don't play about my money. Rather it's 50$ or not. I paid it.

I have been lied to on two occasions regarding my the amount of my monthly payment. I was informed that I needed to pay $30 to activate my phone again and then my phone was turned off the following day. Therefore I had to walk a couple miles away to get my phone turned back on because the following day METRO needed another $5 payment. I was information that I would receive a refund for the $5 due to the inconvenience within 7 to 10 business days. When I called in and asked I was informed that I wasn't owed a refund. Casey **

After buying a new I-phone and using the service for 30 days (although keeping my old phone with a different number), I tried to cancel the service. The service was canceled, but I was told they cannot unlock the new phone so that I will be able to use my old phone number on it. Their policy is not to unlock a phone until after I wait for another 90 days. I have spent untold hours trying to fix this problem between calling (was hung up on twice) and going to the store where I bought the phone. Do NOT use this carrier!

Metro by T-Mobile is a big scam company. They don't acknowledge the promotion they have at this current time. Like the iphone12 and apple watch se for 99.99. Tried to charge me 350.00 and I ask why and talking about sales taxes. No man. That's nowhere near sales taxes and you say nada yada yada but you guys are full of crap with a whole bunch of nada nada nada. Change your slogan because your company is basically a big fraud.

This company has the worst customer service. The agents do not speak English fluently....I purchased a phone and repeated multiple times I would like the Revvl 7 pro. He order the Revvl 7 I received the email before the call was disconnected and advised the agent he placed an order for the wrong phone. He hung up on me. I called right back to cancel the order but they still shipped it.

Don't go or use Metro pcs. They try to charge you services that were never supposed be taken off your account when you call and tell them the issue. Been with them for years. Now I'm done. If I could give no stars I would.

I've been a Metro customer for 13 years. 7 months ago I called to have my daughter's phone turned off because it had been lost and I didn't think she deserved a phone. Now her birthday is here so I'm looking at a phone for her and I noticed they never shut it off so I've been paying on it for 7 months with no phone. When I call to see if there's any deals that I can get for my daughter to get a phone saying that it wasn't turned off like it was supposed to. I was told that there are only deals for new customers not for existing not even for the customer that has been with them for 13 years on four lines. This place is ridiculous and I am going to another provider

Had a great experience with Jalaal at Metro by T-Mobile today. He helped me right away and got me out the door with no problem. I'll definitely come back again and send others as well to the store as well.

This review I'm giving has nothing to do with Metro's phones equipment, all devices and accessories, basically nothing inside the store. This review is about the salesperson working at the metro PCs store, this is just to let the folks know the sales guy there wouldn't switch my number to a new phone a Metro phone. Before I could finish explaining to him what was to be done he already was shaking his head "no" before I was finished with what I had to say. I was irritated with his lack of doing anything that a Metro employee should be doing which is helping a customer. I am a customer who needed help. I've been going to that store forever over 10 years, and I will never set foot in that place again this was Jan 2nd. So I left and went to another store and they fixed me right up...no question asked, they did their job. I walked out a happy customer, it only took less than 15 minutes to do what I needed done.

My phone was stolen. I explained that to them. They basically told me the phone had a lock put on it etc but yet money was taken from a account of mine. My Google info was changed. This person basically just had to give them my name etc and was able to gain access to my account.

This is BS. Can't get the app to work to pay my bill. Every time I hit submit it does nothing. Now I have to drive to a store and pay an extra 5$ because their app doesn't work because they want you to pay the extra 5$ and most of the people that work in the Metro stores are rude.

I recently went to the White Plains store with a friend. She is a long time Metro subscriber who recently bought a new phone (outright no less). Her bill went up. Not an ideal scenario but with the help of the agent (Sreeza) we were able to resolve the issue. She was friendly and professional.

I'm writing this review because I believe customers need to be aware of the scam some store Metro PCS representatives are participating. I visited 6515 Annapolis Road store in Hyattsville, MD on 12/23/24 and I'm certain the gentleman (**) stole my money. I paid with a gift card and cash because he said the computer would not accept 2 different payment methods. The cost of phone was $399 with taxes and activation fee and total was $493 (some charges were trumped up and or fabricated). He lied and said he emailed my receipt, but receipt never appeared in my Inbox. There is no record of my purchasing the new phone and the only item/product listed on my account is the cost of a device upgrade of $26. What happened to the gift card funds and the $393 in cash?

I've been a customer with Metro for years and they authorized a sale I didn't approve of. I called customer service to get my PIN because I can't access my account online because of a mistake they made. Called, spoke to the supervisor and he hung up on me and it's Christmas Day and this is the first thing I wake up to. Arguing with the supervisor for their bad customer service agents and their mishap. They don't care about losing their valuable customers. I hope this entire business vanishes like Sprint did.

I am an 80 something elder widow with a monthly account for my phone. I have had my same phone number with Metro PCS for over 10 year. I am trying to update my phone so that I may stay in contact with my children and other family members. However, Metro PCS says I need some kind of high level password to access my account. I don't remember creating a high level password and more importantly I can't remember the pin. Metro PCS will not help me or provide a new pin number. Metro PCS staff have made me visit a store to get the pin but the representative told me they could not help.

Nowhere did they mention that if you have reached your data limit that all of your phone service is suspended. Being on SSI I have to conserve my money. Picked 15.00 dollar plan. 2 GB of data. Mostly use Wi-Fi. But I reached my data limit and all services are suspended. They will not let you talk to a representative until you make a payment. Do not put your family with this carrier. They will be left without service in the event of an emergency.

Been with Metro since 2015 consistently, never missed a payment and really never had any problems. Customer service is generally very helpful and polite. But today I needed clarification about a issue with my account after I added another line, and got a tablet with a special promotion that they had. The tablet was a Xmas gift for grandson (a child) and I intended to activated it on Xmas Day when giving it to them. However today Metro automatically activated the tablet without my permission, as the tablet is mine. The promotion was to to acquire the tablet paying $20 that day. And $20 monthly on my account. Well today one of lines was suspended. The agent "Honey **" said was because there was $20 due on the tablet. Well my due date is 1/12 and when I tried to get a logical clarification from her, she was sarcastic, condescending, close to being rude.

I have been with Metro since they first came out and I have always been very happy with their service until they became Metro by T-Mobile, the service is terrible, no reception, my data service sucks, I drop calls, phone freezes up, it takes 20 minutes for things to upload if at all, I have spoken to a rep, they reset my phone and nothing changes. I am very unhappy with this service and their devices are terrible. the only reason I am still with them is I can't afford to go somewhere else, purchase a new phone and have to get a new number

Went to avail of their ‘ in store’ deal on METROps.com. Grapevine said I could pay $149.99 for Apple Watch, said they had no “$99.99 ones”. Round Grove Rd Lewisville flat out refused to honor the $99.99 even though I showed my printed version of the offer. Two stores in Lewisville said it’s only valid online! It specifically says it is in store. I called customer service who offered the iphone12 for $99.99 but NO WATCH! WHAT A SCAM! How are they allowed such fake advertising & stores refusing?

I went to Cristopher Columbus blvd in south Philadelphia to get my phone turn on and got over charged just to take sos off my son phone and couldn’t even get a valid receipt not by email or paper. I could have gotten charged for anything.

After spending over $120 a month for one single phone line at Verizon Wireless Along with poor customer service there I decided to give Metro a try. Definitely glad I did. Definitely glad I had a unlock phone then I brought with me. Made the process much easier. Porting my number very easy process. Just make sure you have your account number porting PIN number. After spending over $120 a month definitely very nice to be saving $70 a month. Very happy with my experience at that Olympia, Washington store.

I went into Metro on North Pines in Spokane Valley. Scot was really nice and friendly and definitely made me feel welcomed. He showed me several phones and I saw one that I liked. I will definitely refer others to him.

Had a billing issue with Metro/T-Mobile when I paid my bill electronically through my bank. Metro did not credit my account and will not let me talk to a customer service representative until my account is credited or if I pay my bill (again) through their website. I am now actively seeking a new carrier.

I bought a device through MetroPCS and transferred my number over. Not 10 days from having the device the device took a crap on me powering up and off by itself. Close it out apps before I can use them, and when I contacted customer service multiple times I was sent to actual MetroPCS stores to Walmart. Just got the complete runaround and would do absolutely nothing about it. It was a total 100% loss. I would not recommend them whatsoever. Their agents in the store are rude. They do not honor anything the customer service that you call says, it's like two different companies who hate each other and care nothing for their customers. Do not waste your time.

After about 9 years maybe 10 I am finally switching carriers from Metro as Metro has been horrible in the customer service area as well as resolving issues of the customers who have been loyal to them for many of years. I no longer choose to do business with this organization and I will advise other never to do business with Metro.

For paying $60 a month, the service signal should be 100% continually. It's becoming more rare to have signal than to not. Completely unacceptable. Looking into other, more consistent and affordable options. I highly do NOT recommend Metro T-Mobile.

The dude at Kensington Metro PCS in Buffalo is a joke. Not only did we tell him we did not want to spend more than $500 (immediately after he asked if we had $750 to spend, but I also don't know if this moron was deaf, dumb, or just plain ignorant and not listening to the customers instead of his pockets. So, we got two Galaxy's A15 5G and the home internet box. Mind you my friend has the SAME phone through Verizon, and it works wonderful.

I had Metro PCS for over 7 yrs, I had an issue with my cellphone so I had to switch phones, I stated to the customer service rep please don't change anything on my plan because I was getting prime for free. Well, that didn't happen and now I'm being told my old plan no longer exist and in order to get prime I needed to upgrade my plan which is making my plan rate go up. I explained this is not my fault, it's the customer service rep who touched my plan. They didn't care. So, I'm now in the process of looking for a new carrier, 7 yrs down the drain, I wouldn't recommend anyone do business with this company if you don't want the headache.

Metro by T-Mobile is the worst phone company ever, I spent 91 dollars for services that they did not provide, and their customer service is horrible, do not recommend anyone with this company, bad service. Bad data service. Horrible horrible phone company.

Less than a zero. I bought a Motorola Edge 2024 on December 4, 2024, online. I have spoke to customer service 5 times no success, been to office and the office tried said it was a SIM issue but the phone is esim. Did not work. I can't get a refund either and I paid $75.00. Will never use them again.

If someone came to me and asked if they should switch to Metro by T-Mobile, I would 100% steer them away. They don't care about their customers, no matter how long you have been with them. Customer Service pretty much can't do anything and you get a run around between store (lack thereof) manager, if they ever respond and the service reps. Take your money elsewhere! Months of the run around about my internet that was out, won't credit my account.

I wish I did have to leave star at all. This company continues to mess up my billing, only to correct it for a couple of days, then turn my service off for a bill that is not due! I will be leaving this month.

I've been with Metro Pcs for years and I've never had an issue, until recently. I wanted to upgrade my phone and because I am an existing customer, I was told I had to go to the actual store, so I did so and when I entered the Metro store, employees were eating in the phone display area and I advised them the price customer service said I was eligible for the upgrade, they had a ridiculous jacked up price, and the price of the phone kept charging, I advised them that I would call customer service while they're in the store, as I made the call to customer service the played and turned up the music, where I had to exit the store to hear the conversation the rep from customer service and I were having.

The customer service is great. Skyler and others at the Beal Pkwy office has gone above and beyond to help with tech problems. The plans are reasonable and the phones and tablets durable and long lasting.

I've been a long time customer and all this year I have been shafted by Metro. You call customer service and they don't care about you. I have had them say they were giving me a discount and took my protection plan off my devices so that I had to buy another. Changed my plan without my permission several times this year and said I would still have amazon prime and now telling me I have to pay more money. This is crazy to do to a loyal customer and the guy said to me pretty much take it or leave it. Well I'm finding a new phone carrier. I've always gave high rating for this company. Now I feel they are just after more money for the same thing I have had for years.

I have been a MetroPCS customer for more than 15 years, and I have never had any complaints about my service; however, just recently, I visited one of their stores because I had a problem with my phone. When I arrived at the store, the doors were closed, but the business hours were from 9:00 to 6:00, and it was already 10:00 a.m. I couldn't find anybody, so I looked around. I saw a girl kissing a guy in a car; it never occurred to me that the same girl was the customer service girl who had closed the store to be with that guy outside. I decided to go to another location, and as soon as I walked into that location, the two girls who were at the counter were smoking weed. They ended up helping me out, but at this point, I had already decided to permanently take my business somewhere else. Thank you, metro, for all the years of good service, but it's time to move on.

I've been with Metro PCS for more than 6 years and I have their home internet, into internet keeps pausing every single time, doesn't matter if it's the beginning of the month, the middle of the month but it always does that even on my phones. I have more than five phones and honestly, they're going to lose my business with them. I call customer service and they wouldn't help me, they were too busy laughing and having fun and they put me on hold for more than 4 hours.

I've been having problems with my phone since August. I've called Metropcs a million times and I've been to metropcs stores the same amount of times too. The stores told me since I got my phone thru customer care it's nothing they can do. I've called customer care and they have reset my phone told me to turn my phone off and on it should work. I do as I'm told to do and my phone works for a few days nd back to not working.

The clerk at the store was fantastic. She had brought it to my attention that I was eligible for a very good motorola phone at a discounted price, I had passed on it last couple visits but, the lady is so good and knowledgeable that she gave me no choice, this time, because I entered the store hoping she was there and she was so I had to pull the trigger and buy it! The perfect choice! Not only did I get a great phone but the worker on dayton,in aurora, literally showered me with all kinds of extra goodies that celebrated black friday! Head phones a few pair that are excellent sounding, screen cover, rear case, power bank, and more! She was so good to me, I even decided to buy the home internet deal as well! I was so happy when I left that I'm still buzzing from this deal! and I'm a sorta picky person! Excellent customer service!!!! Top notch in my book!

Mark at Metro by T-Mobile in Kingsport TN went above and beyond to help us! Metro always made it all easy!! Ty Mark and Metro by T-Mobile!!! We only switched to T-Mobile because of the free phones. Mark did all the transfer he could .. out of kindness.

I call Metro PCS by T-mobile today. Asking why their manager at the store didn’t honor my account when I switch over from boost to metro. I was promise a phone. I didn’t get one. I still have my old phone. I have been trying to get a phone from them for over a year now. Plus when I sign into my metro account. It shows that I have an iPhone 13 Pro Max. I have an iPhone 8 Plus. So I was asking about this phone on my account that I don’t have and the representative Felicia hung up on me. That’s very rude and disrespectful. I think I’m going to try to get my service back with boost. At least they never lied or disrespected me.

I have been a customer of Metro since 2008 and I upgraded to their Metro Flex plan. Not only did I not get the phone that I wanted My bill went up and I got sold a crappy Motorola phone. Thanks a lot to you from your existing customers. Metro you suck.

Advised to get new number so it was cheaper. Got someone else's facebook page and this person happens to be deceased. When I went back to complain they asked if I wanted my original number. I always wanted my original number. Got charged for switching number and then charged again for switching number back. Phone is so slow. Didn't think any phone could be this slow. Also got texts from deceased gentleman's relatives saying I was disrespectful and I was hacking his account. This is the phone Metro gave me. It is metro's fault. Also I read online from another review that a senior was sold a refurbished phone and I know that is what this phone seems like. Filled out a survey and co. said they would contact me. Never did. Phone purchased at store on corner of Ryan and auburn, believe that is shelby twp. Would never recommend this product. When you tap screen usually the screen does not change. Also frequent message no internet access.

I've been with T-Mobile for 8:00 and Metro for the rest and my service has been so bad the last past two to three years with MetroPCS my internet slacks. I pay for unlimited. I get about 65% of that I would like to change this review soon as my internet problems stop!

I had a lot of problems with Metro Pcs in stores. I went to several stores in Roanoke, VA. They put insurance on my tablet and my phone I bought from them. I went to two stores in Roanoke on Orange Ave because my phone was stolen. They charged me for insurance and didn't tell me I had insurance and I had to file a claim so I ended up paying an additional 103.00 for a new phone. I had to waste gas going to different stores and I had to call customer service several times to get the issue taken care of. Today I called customer service again and they finally fixed the issue. They were very friendly and helpful. I would just be careful at what store you decide to buy your device. I definitely wouldn't suggest going to any metro pcs on Orange Ave in Roanoke. I'm very grateful to the customer service for fixing this issue.

Metro by Tmobile is a joke. If it wasn't such a hassle to switch carriers I would. I have 4 lines mind you so it isn't just pop over to another carrier. Their internet sucks. They scammed me on their Wi-Fi hotspot box, refused to compensate, and their mobile Hotspot never works fast enough to use it. Their "authorized dealers will rip you off and Tmobile doesn't care. I am also tired of having to deal with foreign call centers. I can't understand them.

I went with them when they started 1998 in Sarasota Fl. We quit and tried others when they overcharged or something here and there but this time they went too far, they lie on the phone (recorded). I totally cancelled 2 lines and because over charging 25 a month and when I cancelled treated nasty referred to manager because they can't make refund decisions but got that far 5 times that day and 5 times because conveniently they would hang up every time we'd get that fare! Well last call said account info deleted and phone the 2 phone lines, well NOT!

Worst company ever. I have been with this company in like forever. I always upgrade and always pay my bill on time. Last month I walked into one of their stores because my phone was burnt and it wasn't working, even though I have it insured the young lady told me they couldn't do anything about. I had to buy a new phone. I ask her for the motto but they said they didn't have it so she sold me a replacement phone. It has turned out to be garbage. After so many years with this company you think they would sell you a better product..I will be taking my business to Boost Mobile..Metro sucks. No loyalty to their customers.

This was for SIM’s card conversation. I wanted to know about why I needed to purchase a SIM card and the Expiration Date had not expired on the SIM’s card. I wanted clarification. Been with this company for over a decade before the pandemic. I believe if the customer service is shady then I would need to find another phone company (I was belittled, over talked too, and they have no patience). This is including the Supervisors & Managers. I currently on hold for the Corporate information (1:16: sec. counting minutes)?? Really, T-mobile sounds good about right now when you get the disrespect they displayed today. Just needed them to understand the SIM card case had expiration date 3/29/25. This is what you get for showing loyalty to a company. Well, no more… Rye #** no help yelled and Joseph #** - Over talked me…. Your services was great to why I currently finding a new phone company, wish this company the best….

Absolutely terrible service and customer service! I am canceling my lines and going with another provider. After 18 years, they have become the worst cell phone provider around. They can't even help with your account AFTER you verify everything. Their customer service is horrendous, disgustingly rude, talks over you, doesn't help, makes you the problem, makes you wait for at least an hour every time, transfers you around, no one knows anything or is even on the same page, will ask you to verify everything to make sure it's you... but then tells you it's not enough and so much more!! They aren't even worth $10 a month!! I would NOT recommend!! Save yourself the hassle and the trouble of even going with Metro/T-Mobile. You won't regret it!

Was very pleased with customer service at METRO PCS today. Receptionist was very Knowledgeable In Fort Walton Beach FL on Beal Pkwy store.. Victoria **... was very helpful.. with service of phone. Just everything. Very pleased with those Two/ 2 employees... exceptional customer service.

My wife and I have been with Metro for years and they never offer any sort of promotion or upgrade on a better phone. So recently they came out with "Flex Plans" that state current customers get "same great deal" as new customers. The Flex plan is significantly more money per month but we decided that it was worth it for the Phones they offered. Went in store for them to tell me that yet again these particular phones are for new customers. They do not care about customer loyalty whatsoever. This is a marketing scam and you will NOT get an upgrade or new phone that a new customer would get. We left them today and went with ATT, got a s24 with no down payment and reasonable bill.

Lousy lying service!!!! Do not recommend!!!! I made 2 separate payments, after the second payment they disconnected me and wanted an additional 90 dollars to reconnect! Shut off the phone when I needed it most.

Our customer service in-store has always been very good. The employees there have consistently been very helpful. However, we had terrible experiences with the call center. We called in to set up two lines on one plan. First, the employee only asked if we had iPhones or androids; she didn’t ask what models we had. So she orders a physical SIM card for my husband. He has an e-sim, but I did not know that when I called. So she wasted our time by making us wait for it before we could get a (partial) refund. I could barely understand what she was saying. I don’t have anything against the employees having accents, but I just wish they hired people who I could understand. It also makes me question how this company treats their overseas employees.

I would like to thank Yusseli. She was the best, when my phone broke I went to the Metro on Euclid and Federal and wow she got me the best deal on the greatest phone! I couldn't have asked for but she made it happen. Thanks Yusseli and not to mention was friendly and nice.

I been a Metro customer for 20yrs and they lied to a lot of people in disaster area by telling them that their phone bill will be extended to next month and they still disconnected the people phone and constantly lying about people's service.

I've had Metro PCS for over 15 yrs and to pay online is awful, they don't accept discover debit but do accept Visa however if you buy a visa gift card they don't accept that either, you can buy a payment pin but they force you to buy one that's 3x the amount of your bill. They won't allow you to speak to a customer service representative, only chat which takes an hour and gets you nowhere. I'm being forced to drive 30 miles to their nearest store which doesn't open until 10am and closes for breaks throughout most of the day and then guess what? They won't accept your cards either and tell you to go to an ATM, then they charge $5 to pay!!!

Kyren put an epoxy phone screen on and it was his suggestion. When I got home I tried to register the case. And it would not go through. So I was never able to register it. The case broke on the side seem. The screen protector had 3 slight scratches and the phone was a POS from the get go. He said he could do a hardware replacement phone. He ordered the phone. Moto G Play. And when I went to pick it up he said he couldn't do it due to the tiny scratches on the screen protector he put on. I am a 10 year customer. Bye bye Metro. You don't deserve my business.

I dropped Metro, formerly Metro PCS which I've had for years. The reason is that there was no promotion available for me, who paid my bill every month on time. Promotions were only available for new customers. I guess it didn't matter that I was with them for such a long time. I needed a new phone and I'm on a budget. I chose the $25.00 plan with Visible (Verizon) and will have a new beautiful phone that I can afford. Bye bye Metro.