Metro by T-Mobile Reviews

Jonathan ** was the best Manager I seen in the last 4 years of coming Pinson Valley parkway in Tarrant. My name is Karen **. I love his manners.

Customer care don't care. Stay far away from this shitty company.

Today 4/30/26 I went into the Metro PCS store on Sahara and Nellis and Marcos helped. His customer service was excellent. He was very patient and helpful. I will continue to do business with Metro in the future.

On Thursday 04/30/26 about 10 am I called Metro PCS *611 from Lodi NJ and get Louise who patiently guide me through the process of activating my SIM on a different phone. Her mannerism and appreciating me as a customer for 11 years was remarkable. I felt like a real human after the fact. Thanks LOUISE, you’re the BEST! 10/10…

I began my phone service April 1st 2026, enrolled in the auto-pay to pay $60 a month. 28 Days later they've hit my account three times! I was wondering what happened to 30 days of calendar service.

I've had it up to here with Metro. My phone and wifi are connected for one bill. In one situation I only had enough to pay my phone and not the entire bill. I was told that since it was combined I was unable to do that. Now here it is I get an extension for my phone, something that should also apply for my wifi, but now they changed their policy to if you get an extension it's for your phone only. If that's how it's going to be then I should be able to pay my phone bill separately. Makes no sense at all.

Customer service sucks! I had an issue with my high-speed data so I asked to speak to a manager and was placed on hold for over 20 minutes! Stop charging me for top-off data that I do not get. Rip-off.

I have been with Metro PCS for over 4 years. I have tried to reach them about unlocking my phone and transferring to T-Mobile due to me being out of the states and needing an international plan. Instead they refuse to assist me with unlocking my phone. Instead they have refused to unlock it. So now I'm am outside the country with no means to call or get any help. They don't care about their customers safety, they don't care that they are creating a situation that I can do nothing about. They are liars and greedy crooks. I have proof of their lies.

March 25, 2026 I bought a SIM card for $55 and I sent it back because I can not use it due to the fact I have a contract with Boost but I did not know that till later, I still have not received my refund. It is now 4/26/26 and I have been calling and they have been giving me the runaround.

Do not get this insurance from Assurant for iPhone, you still will have to pay with no savings, waste of time and money!!!

I've been with this company for over 15 years. About 6 months ago I got a virus on my phone. Had to buy a new one for $300. Move to Florida, and the new phone was not downloading, charging, and flipping in and out of websites. I use this phone for work. I was actually in the courtroom on zoom when the app just blew off. I spoken to customer service several times. Was talking to buying a hotspot that did not work, as well as a supposedly free tablet. Which is not it's $20 a month. I was also told over the phone. That since his phone is only 2 months old I would not have to pay for another one. I went into the store they refused to give me one. Called customer service several times again they said they noted my account that I could get a free phone. As this one was only 2 months old. Went into the store again and was denied a phone. Of course I could not leave without one. So I was forced into paying another $150.

Demetrius and Johnathan at the Tarrant location were a Big help, They have Excellent customer skills, They got me in and out in a Hurry and If you are thinking about switching your Phone service. I Highly recommend you to this location, You will not be Disappointed!!!!

First the bad: Last year, an employee at the 4th St N store in St. Pete sold us two new Android phones, and in the process "lost" two of the four lines on our family plan (turns out he tweaked our account to make more money for himself). We were not even aware of the missing lines until the other two family members contacted us to say their phones weren't working. Took quite a bit of effort to get everything back to normal, but we were stuck in a minimum one year agreement. We had to wait the full year before we could port the numbers and get service elsewhere.

Every company has customer service for free to assist their clients. I don't know why it's required to pay for getting help from them. Another thing they interrupt my service on my due day I'm not able to make the payment on my own so they can get $5. Shame. They only care about money for any simple things.

Beware of Zane. He’s behind the counter and can’t be trusted off Nellis in Vegas. He tries to multitask so it seems had a lady on speaker phone with a agent talking to another customer and trying to help me. He was actually distracting so he can try to rob you. When he finally got my phones in order after a long wait asked if I wanted a protector. I said no. Took a box off the wall. Opened it and put on my phone. Put a clear plastic on my daughter's phone saying free of charge. Even acted like he called to get permission from someone.

I've had their service due about 5 years, every year they are getting worst and worst!! They still you unlimited 5G but that bull, because they throttle your speeds so you're not getting the speed you are paying for nor the customer service to answer your questions!! They really are robbing people. I am even considering a class action suit against them. Don't waste your money You'll be frustrated and disappointed!! That's the only guarantee you'll get from them..

⭐ WEST TENNESSEE STREET Tallahassee, FL (Paul). I had a very disappointing experience at the Metro by T-Mobile location on West Tennessee Street in Tallahassee, Florida. I was assisted by an employee named Paul, who sold me a phone that was defective immediately upon use. The device was extremely slow and unresponsive from the start. When I returned the next day requesting a refund, I was told refunds were not allowed. During that interaction, Paul asked if I would be interested in purchasing one of his “old” phones and then directed me to another Metro location on North Monroe Street to speak with the manager.

As someone who had Metro for several years I was highly shocked by how they handled my account. I ordered 2 new phones for me and my significant other. Paid full price for them. When they arrived and we tried to activate them only one would actually activate. Upon contacting support was told to wait 2 hours. Didn't work. Then was told I had to wait 2 days for sales support only to have them tell me I needed to send the phone back, which they didn't provide a return label as they claimed. I continued to ask for a return label and was consistently ignored. I asked to speak with manager and was denied. After a month of Metro's inadequate ability to do anything to assist me I finally asked for an address to send the phone myself, which took over an hour after asking repeatedly. So I switched to a better carrier and will be telling everyone I can to not use metro or T-Mobile for that fact.

They are garbage. No matter how long you have been with them they cut you off the day of. Been with them 10 years. Still going through the bs. Looking for new service.

Horrible phone service. Always getting kicked off the internet, not receiving vital codes from my Banks and other services and they're sitting there trying to say it's my phone. My phone is 2 months old.. I've never dropped it and it's so funny because two other people came in at the same time saying the same thing - getting kicked off the internet all the time, not receiving calls or text messages!!!!

Dylan at the North Syracuse location is Awesome!! Has knowledge of the phones and plans that are offered. Very helpful. I will ever go to another location again.

Had this phone for 3 days. Battery is already dying. Customer service is a joke. They will not replace anything even if I have a warranty... Pure thieves.

Metro does not listen to paying customers that have been a member since 2017. They suck. They don’t speak good English. It’s horrible. I have had the worst experience today 04/17/2026. Not happy. Very upset.

If I'm in an airport with my wife, and ask why I don't have service but she does... don't give me BS about the building being thick when it's made of windows. Verizon apparently can get a signal to its paying customers. If y'all can't then what do you expect the end results to be? That's right. Give me service the rest of my trip or you will not receive another payment from me.

This had to be the worst phone I ever had. Young lady from Tampa, Florida on 56th and Hillsborough Street Metro PCS gave me the worst phone ever and I knew it was bad when it still had the battery that you take out from the back of the phone. I didn't even know they made that type of phone still.. Can't do anything basically with this phone. I have to keep taking the battery out from the back and rebooting it. And customer service do not care.

Customer service was a joke. I was on the phone over an hour because my service has been turning itself on and off hundreds of times out through the day for 2 months and I got told that's not their problem and they're not willing to do anything about it or compensate for their crappy service and that was from a manager.

Having seeing the low review for this service I feel better. All they do is lie about how happy they are that people are their valued customers but treat us like our opinions don't matter. Soon as Metropcs competitors come knocking for new customers best believe I'm switching and I'm telling everyone how I was lied to twice and I'm seeking legal support.

I would not recommend this phone carrier for service. The quality has really, really gone done within the past year. Live customer care is no longer 24 hours a day. If there is a problem with service after hours you might as well discontinue using the phone until the next day. The automated service SUCKS! It takes repeated attempts for it to recognize what you are saying. It doesn't give a push a number option until after multiple failed attempts to recognize what is being said. I was told by a phone rep. that they did not believe it was my phone with an issue. There seems to be trouble with their towers. I was told by a customer care agent I was on a bad tower that was being maintenanced but the one I was told I was switched to is even worse. Dropped called, spotty internet, delayed text, are just some of the issues I am currently having.

Do not use them. They have no idea what they are doing. They transfer your number and screw up then blame the phone. Then they say 72 hours to get your number back. Which means you have no phone. I had to get a new number after having mine for 25 years. They are worthless. Go somewhere else. They have no clue how to run a company. They only got 1 because l could not leave a 0.

After 6+yrs have been hacked. I have to freeze my bank accts, my bill autopay. I want someone in US WHO SPEAKS CLEAR ENGLISH. I am paid in advance & tried to change carriers. They refuse to release my #.

I writing this review regarding your top-rated staff Travis, he described as patient, truthful and able to fix issues. After my purchase of my new phone I was locked out after forgetting new password before completing my phone setup. I returned to the Holiday Fl, location where Travis fixed account issues and set up my phone properly, deep knowledge of promotions and technology. ****** Service.

After reviews are left, T-Mobile comments that you can email a Tmobile indirect account manager. No name, no one to talk to.

Hey. My name is Desiree **. I want to write my review with Metro T-Mobile and I deserve apology from Metro T-Mobile. I never been treated like this before Metro T-Mobile. Metro T-Mobile you was been so nasty to me. I just bought a cell phone from you and now you are going to locked my cellphone so I can get my information off from so I can put my email address on my new cell phone. Metro TMobile what you did you shouldn't touch something. I feel like I want to do a lawsuit for Metro T-Mobile. You gave someone else my cell phone number was **.

They advertise that their $40 plan is for 30 days of service. However, if you pay for the plan after the original due date they will shut off your service on the original due date, even if it's just days after you paid. Blatant theft. I went with a contract free provider to avoid this exact issue.

Lies and lies two and a half weeks without service. Don’t believe them if they tell you a ticket will fix everything. Now with Visible.

When we went to Metro we was supposed to get "free phones" but paid $300 to get them activated?? The customer service is a joke and doesn't help at all. I switched company and was going to use my phone that says 180 days it will unlock but of course that's not the case. It has to be a year according to Metro when I call. I can't pay it off or anything. Do not go to Metro unless you like being ripped off!!!!

Absolutely worse customer service possible. They cannot track a package, waste of time, very stressful experience. Can't wait to switch from this service completely.

The worse service, my signal keeps randomly dropping. Any video or reel I try to watch buffers due to poor signal and let's not even start with trying to use GPS when your phone service drops signal at any given moment.

Last 7 years I am using Metro PCS connection for almost 6 devices, once I face a trouble during changing my PIN, I make a detailed review, then after I am not getting any proper service, my network is slow,, no proper network, my calls are Disturbed, text have blocking, I informed to their associate, their behavior are very insulting, they are acting like a beginners, they will not fix my issue, Today I told to a lady, name RJ, for change my PIN, 3 PIN number I gave that are not good for her, she need different one, then I disconnect the call, I try to login to my account, my PIN not working, so I contact agent. If they are providing free Internet service, ok they can play like this, because it's free, I am paying for it, every month, still my connection is in bad condition and they change my account PIN, and security questions, all, too bad people are working here.

I cancelled my little brother phone line once he passed away before the next billing date. The representative over the phone told me that the account was noted as cancelled but I would have to go in to a store to do finalize it. At no time did they mention I would continue to be charged. The next month they charged the account so I went to the store. Apparently they couldn’t cancel it either unless I went to a corporate store. The hospital won’t send the phone back so when I called up the corporate to confirm. If they could cancel it if we came in they said it would be very difficult. I would have better luck going to my bank and asking them to block future payment to Metro. I will be canceling my membership for my own line with MetroPCS as it seems they intentionally make it a problem for anyone to cancel. Bad business.

I'm a Metro member and I have the fortunate to live next to a location in Lumberton Texas. The two ladies are spectacular and they really do a good job at their work. I'm always pleased when I go in and feel comfortable at their location when I ask questions or have concerns to take care of. The two ladies are always there to help out to give suggestions and advice on what you get and they listen very well and it's really patience no matter how long it takes to take care of me. Thank you for everything and for your help. Metro is definitely a remarkable place to get you cell phone needs in Lumberton Texas. Metro does everything that I need taken care of so thoroughly that even once in awhile I'll stop by and just say hi and what's new on the market. Great job Metro. You're definitely number one in my book!!!

Just terrible. Phone calls not available. Even map is not loading. Even on the first day of the payment. Like never have reception or internet no matter what city I go to.

Have been a customer of Metro for over 10+ years and have never had an issue until recently. I bought an iphone 17 pro through their website and online they make it seem like it is super easy to upgrade. It has been the worst experience of my life. Visited 3 stores and no help. All of them simply called customer service and was told every time they will talk to their supervisor, escalate it, submit a ticket and to wait 72 hours for a response.

Don the account supervisor is not very good at his or her job. When the wrong phone was ordered for my husband. Don and Gab from customer service told it was not possible to simply cancel the phone that had not received and reorder me the phone I requested. I called back and spoke with an agent named a Bawi and apparently canceling the order and reordering the right phone was absolutely something that could be done. Thank you Bawi but the rest of customer service needs to be changed out. Especially the woman who confirmed my phone order twice and still shipped the wrong phone to Don the account supervisor who doesn’t know how to complete a reorder. Something needs to change with the customer service staff, it’s a mess! Except for Bawi!!!

Service isn't too bad until your 10 days away from your date of payment. Because as of today now my service is crap. But soon as I pay the bill it's back to working right without it dropping my Google.. I have unlimited everything and they do this every month. I've called and complained. I'm going to get in touch with BBB next if they don't stop this shit. There's no reason every month Every time this rap happens right here in open area and it says I'm losing signal and loss connection. I've been here 10 yrs or 9 yrs, that a whole lot of money they owe me for doing this crap since day one every month. I am sick of them doing this. I am not going to let anyone else be robbed as I am to 10 days every month when I'm unlimited and they are blocking my service basically.

I've been with Metro PCS for over a decade. The service has always been good to say the least. With that being said, once your a customer, just pay your bill. DO NOT expect to be treated anymore than just a customer. After 10yrs, I still have to buy my phones and tablets anywhere and everywhere else. DO NOT expect to be appreciated with any kind of deal on an upgrade.

Boost Mobile is better. This is the worse experience of data I've ever used, and that says a lot, "Metro BY T MOBILE" metro by crap and it's almost like it's watching what you do that it's so convenient to turn on in moment you most need it.

I recommend Tabitha at the Orange park store for any help you may need with your phone. She will help. She is patient and kind and the store is always clean. She have always been a great help to me and I truly appreciate her for taking out the time to help me with my phone.

You know I really loved Metro pcs until last month February when I came to the realization that when my phone is suspended I can no longer get WiFi service in attempt to make people pay on time.. I cannot express how much I hate this greedy world mean people out here trying to make it and stretch what little money they have, I mean do you think we do extensions for style? Hell no! We do it until we got it why would that be an issue to leave the WiFi on with the account is it's bullshit! So they changed that just to get their money on time I pay for Internet phone tablet but you'll leave me with my phone for 72 hours but won't allow the rest because at the end of the day when the 72 hours up it's all disconnected I hate people of this planet!

I had to switch to a new phone. The procedure for switching service to a new phone without using customer service is a joke. They purposely make it difficult so that they can collect fees for using customer service. So I ended up using customer service. After I had my new phone connected, I assumed they would include the 26 dollar fee on my upcoming fee. Instead they disconnected my service the very next day. I had to go to a Metro store to figure out why I had no service because they never notified me that I had to pay the fee immediately. The only thing I can say is Metro is only concerned about squeezing every nickel they can out of their customers.

I paid $5 to top off data for March. They took money but didn't add to my account on App nor Account on Web. Tried calling customer service and they didn't assist at all. I'm switching providers. Beware!!

Went in on the day my bill was due to get a refund. My husband switched us to AT & T after 9 years r/t better cost, service, professionalism, products, speed. I paid a week ahead and have been a loyal customer. The staff to me I made a mistake switching to AT &T and will not refund my money. I paid for an entire month and received no service or refund. I tried to speak with customer service but they wo t even speak with you unless you still have a phone number with them. They ripped me off $88. I hope others do not use their services. There are better, cheaper services out there. Staff are rude!!!! We wish we switched sooner.

First off this review is for the Metro by T-Mobile on Loveridge next to Walmart. When it comes to customer service this place has it down. There's a guy in here we'll just call him "Mo". He greets ya with a smile every time. Today I Rush down here and caught him 30 minutes before he goes home. I had a problem with my phone. It's broken. He said, "Don't sweat." You going to take it in the back and fix it for me before he goes home. Couldn't ask for customer service and that this guy's great.

My husband and I have been customers of Metro PCS for over 6 years, and I pay for insurance on My husband and I have been customers of Metro PCS for over 6 years and we pay insurance on both of our phones. My husband was using his phone and as soon as he gets off the phone, the screen goes black and then he can't call out or receive calls on his phone. You can hear the phone ringing and hear the notification when he gets his text messages but you can't see anything. We went to the Metro PCS store and they gave us a number to call to make a claim so that my husband could get a replacement phone. However, one of the representatives tell me that they have to send a verification code to his phone since we didn't remember the pin for our account.

Date issue began: March 4, 2026. Company: Metro by T-Mobile. On March 4, 2026, I switched my phone service from Cricket Wireless to Metro by T-Mobile through their online activation system. I decided to switch because Metro advertised a promotion for customers who port their number from another carrier offering an iPhone 13 for $55 per month. My intention during the activation process was to transfer my existing phone number (**) from Cricket and receive the iPhone 13 promotion for switching carriers. However, instead of processing the promotion, the system simply transferred my number and activated service on my existing unlocked phone. I was charged a $25 activation fee, but the promotion that motivated the switch was never applied.

New Year’s Day I took my sister into T-Mobile located in North Las Vegas on Craig and Revere. After not being able to solve the problem of my sister‘s broken phone, they persuaded her to purchase a phone. The phone was clearly used, but they told her it was new. She needed it so she was excited. They told her they wanted her to pay $300. I said that’s ridiculous and she agreed. We walked out the door and after we did amazingly they lowered the phone to like $100. I believe I end up paying 70 and she paid 30 and we ended up getting her the new phone. Her bill was $35and that was all of it within two weeks. We purchased an Internet box per the advertisement was $50. The next month we paid $135. And that was all of it within two weeks. We purchased a Internet box per the advertisement was $50. The next month we paid $135 now it’s two months later and the bill says $178.

My review is being written about the customer service agent. I spoke with for Metro T Mobile, her name is MONIQUE F. I called and got her and thank God I did because I've been trying to figure out what has been going on with my account since 10/18/25, came into a T-Mobile Location on E. Craig to turn on a phone for a line that I had broken the previous device.. When I came in, I was offered to get a 4th line on my account and it would not disturb my bill in any way and I would go forward paying the same thing I'd been paying for the past 3yrs. However, on 1/28/26, I was online looking through my account doing a few things and I noticed there was a 5th line that was added to the account on the same day I had agreed to take the 4th line.

Julie ** was an extremely professional customer service representative who made our experience with Metro extremely satisfying. She made us a priority and handled our concerns efficiently. I would most definitely recommend Metro PCS to family and friends.

I have been with MetroPCS for years. It's low cost and no hidden fees was a plus for me. I have two lines, myself and my son. I bought a new phone and wanted to switch my line over. The app wasn't working so I called customer service. They were able to do it, and waved the switching fee as this was my first time in 12 months with a new phone. After it's complete I realize the woman had switched my son's line to the new phone. Even after confirming with me which line was switching. I called back realizing my son is out in a blizzard now with no phone and no way to contact him. The customer service tells me that I have to wait as the lines are processing and there is nothing that can be done. I drove to my son in a blizzard to bring him a phone.

If I could give 0 stars I would. I broke my phone - meaning completely trashed and smashed. Call Metro T-Mobile to get transfer code. They said go into Metro store - did that and had to go through bullcrap answers to customer service on the phone while standing in there and we answered all questions and still got the runaround about transfer code. This place is a piece of crap and they are making it difficult for you to do anything if your phone is broke. Ohhh and I had my ID and everything. Ended up walking out because after we answered the security questions I was getting transferred to another person.

Today has certainly been a day. ** is the best manager at the Metro by T-Mobile store off Pat Mell Drive in Marietta, GA across the street from the Burger-King. The willingness to help is awesome. I appreciate you. ** kept a smile on his face and did everything above and beyond for me as a customer. Best experience ever. 5/5 Please shop with **.

I purchased internet service 2 weeks ago. The store sold me a box that doesn't work. They won't take it back. They said if I want a replacement I'd have to pay a fee. I asked them to disconnect the service so I'm not charged when my auto pay comes out. After numerous calls and going to the store, I was told the store can't disconnect it. Customer service first said they can't disconnect it till the 27th. My auto pay gets withdrawn on the 27th. I will be out over $100. Now I'm being told to call back on the 26th to disconnect. No one in the store or are the phone are helping. They keeps saying it's the other one's responsible.

Metro I don’t understand all the damn money you make. Why in the hell would you not have a place in Statesboro with a store? People have to drive all the way to Savannah. Everybody not able not only that a lot off elderly people are not good with computers. It just insane. Bring metro close or in Statesboro. What else to say? I made my point. It make sense I have you plan why I got to send a damn receipt. I nothing to upload.

Service had been good until 2026. Computer & television connections are very, very poor, constant buffering. Difficult to watch a movie when it stops every few seconds. Was trying to make vacation plans on computer & so slow, would time-out on sites. Time for a change of company.

I visited the location at 3599 Nw 183rd Street (Miami Gardens). I arrived shortly before closing. Mr. ** was very patience, kind and helpful. Mr. ** provided an exceptional member experience. He worked extremely hard in meeting and exceeding my needs. He fully explained the process every step of the way. He answered every question and concern with empathy and understanding. In these times, it is very difficult to find that in a person. He went beyond what was required.

A simple upgrade to my very old phone has become a nightmare. Due to an error on Metro PCS side, I have been unable to switch my phone for 2 weeks since I recieved it. No one knows how to simply activate the new phone and tickets have been created and ignored. I have spent hours on the line with customer service trying to get it resolved. I get promises and excuses and no resolution. I have called about a dozen times with no resolution. Still using my old phone and frustrated because calling and visiting a Metro store have both been useless. The agent at the store simply called customer service to create another "ticket" with a promise of resolution within 72 hours and it has been 5 days since then. At this point, I will be returning my new phone for a refund and terminating my long-standing, multiple-line phone plan.

This company used up all of my data on the first day of service and it was all used on their system updates. Being as I do not have wifi at home, I don't feel like I should be the one providing internet access for their system updates.

Service separated on my two phone numbers and charged each account separate to take more money themself. Lies to clients. Overcharged. For 5 years never provide for me new phone. I'm still used my old phone.

Great service but the worst customer service on earth. Can’t get any customer service if you lose your phone. You have to go into the store so they can charge you $50 for a Sim and a setup after you just bought a new phone to keep your number. You can’t get phone customer service if you can’t give them PIN if your phone is stolen. So you have to waste your time to go into the store so they can rip you off. What a stupid business plan and an idiot CEO.

Called to temporarily suspend the line due to the phone being lost. You can't do so without receiving the text on the phone that is lost. THUS IT'S CLEARLY A STUPID POLICY! I don't know why you need a pin. If you can't do anything without a text being sent. They will not use another number to receive the text. The customer service is useless. You must go to the store to do anything if your phone is lost! This policy is inconvenient, especially since you must go to the store to activate your new phone you receive though insurance. For as replacement.

I change my debit card I had for auto pay online since it was hacked. I find out I saved but not for auto pay. So even though I call on due date to fix, I didn’t get my discount. Talk about loyalty. What a joke.

I've had new account and new phone almost a month. For last week and half cannot call out. I go to 3 different stores. Each one messed it up. Worse now I can't call out or text. But can get on web. Review made me give it 1 star. Don't really deserve. Maybe one point off the star dam sur s not whole thing.

Had an issue with my bank, preferably debit card MetroPCS only let you pay with debit card. I actually called in at 12:37 yesterday because I needed to speak to customer service which my credit union asked to call. The service manager asked me to drive to MetroPCS because I told her that I needed my phone because I was stranded and I needed to communicate with my doctors and also my bank. They were going to try to process an issue me a new card upon going into the Metro store, I had a service person that’s supposed to be taking care of my situation. This guy look like he was high in on drugs. He was trying to charge the pad the tablet that they gave me. It was actually not working, which I have been to that store several times and even complain about the tablet not working, which I even also had the guy plug it up. I waited a whole hour while I was in my car talking to my bank to try to resolve my payment issue.

Slow service, overcharge, and constantly turns off by itself, unlimited data doesn't matter, it was always turn off on you, and unreliable for gaming.

This has to be the worst customer service ever. They lie like crazy and never take responsibility for their lies or mistakes. They will take your money, put you through hell without any compensation. Stay away from this horrible company..

Went in to a Metro store for a new phone cause of a broken one. Then the employee gave me a speaker and said Merry Christmas. Didn't think much of it till this month's phone bill was 10 dollars more. I don't know how long it's going to be 10 dollars more but I don't have the box, receipt and it's been over 14 days so now I'm stuck with the scam. Very sneaky and underhanded thing to do to a customer.

As an incentive to purchase a new phone, salesman said he'd give me a new wall charger "free" After I left I saw $55 on my credit card receipt. I returned the SAME DAY to bring it back & get credit. The Manager refused. It was the very same day!!!! Simply would not do it. Blatantly LIE from the salesman & the manager scammed me! There are several stores in Melbourne, don't go to the one at 2447 Wickham Rd. Crooks!

One star is one too many! My friend broke his phone and they have made it impossible to switch his service that he just paid for to another device. It should be simple but he can’t get into his account with completing 2FA and entering a code the send to a phone that he broke. Customer service couldn’t fixture out any other verification method after hours on chat and a phone call. They told him he had to go in person the next day to a store and he did. While at the store they helped him change his security questions and updated his email and told him that in 24th or less he would receive an email link from them that would get him into his account. That email never came so he calls and is being interrogated about the things he had told them he has tried and never once had any representative even attempted to fix it. All they do is argue with him and make him repeat himself.

I am not a customer of Metro PCS but my brother is. He is also illiterate (can't read) and has mental incompetence but he can count. He went to pay his bill at metro pcs on N Grand in St Louis MO today. He informed the worker he was having problems with his internet. This worker took advantage of the opportunity to take advantage of him and sold him a new ph and a tablet for $180. Took him back to return the phone and tablet for a refund. Found out he has been paying $72 a month for 2 phs and 2 tablets BUT he only has 1 ph and 1 tablet. So if I hadn't been aware of what happened today he would be paying for 3 phones and 3 tablets.

Well they trick you into thinking that after a year you can upgrade your phone when really you can't. You have to add another line. That's not upgrading, that's tricking someone into another bill to pay. Word it however you want to but you're lying!!!

Metro PCS has been good service for about 18 months but now that the modem is dying, I have made multiple calls and they want to charge me to replace the defective modem! I agreed on a price that was not fair to me but I need my service to work! Then they asked for my credit card number because I was on auto pay, I said, "No, you're off shore and I'm not giving you my credit card info." I asked them, "Would you give me yours?" I understand we live in a global economy... Customer service sucks. They give you things to do that don't work just to keep you busy and waste your time... I switched to T-mobile kind of the same company but supposed to be better... I'll see what happens, hopefully it works better....

Having been a long term Metro user I'd never had any issues with service and customer service seemed to be very helpful most of the time. However the true test of their customer dedication was when I had to petition for credit that was owed to me by them. I had to go through endless phone calls, given the runaround by customer service, told different things by multiple service representatives, and straight up lied to by many people, all because I was arguing for 30 dollars of credit that I was owed. Clearly, metro cares little for my time or patronage, and you should be concerned about whether the same would be true for you.

L and it says I have to go in store. I call Metro and yell at a computer for 15 minutes before they transfer me. She tells me she will take care of this right away, I shouldn't worry. After 15 minutes, she transfers me without telling me and I have to start all over... I never got my phone, just a order of crap I ended up paying for. Thanks, Metro! You've become just like the rest of them. At least your service is good.

I saw a commercial actually everyday in fact just now Jan 31 on channel 68 now Metro 40 dollars period a free 5g phone. No activation fee and like I said 40 dol period. Well complete and total lie and then I went to T-Mobile and they wanted 75 dol for unlimited with my own phone they are liars and crooks. Go to Verizon like I did. They are always there to help you not like those scumbags. What a shame. You people should be ashamed doing that to people.

I just bought a phone today at Metro pass. Their customer service is crappy. They hung up on me. Even the supervisor hung up. I think I they should all be fired. Bad service. We need to teach them and boycott Metro. Bad customer services.

The customer service is the worst I've ever deal with ..I barely complain..but I like the online deal but to achieve it it's the worse scam or customer service laziness I've ever seen....

Very disappointing. This company is not T-mobile! They are “under the umbrella of T-Mobile. They are a separate company”. In order to unlock a T-Mobile phone you must wait 1 year or sign up with their company. Scam.

I was lied to the last three times I have purchased phones at Metro store. The clerk told d me that the prices were not valid anymore and I paid for my phone cash out of my pocket and now we do not qualify for the things we would like I e different phones, etc. It is b.s and looking back 3 separate times I was lied to and feel we should switch our plans or relieve our problems with a upgrade and promo for the things that we encountered at the store 3 separate instances they took advantage of me ..

Make sure you understand everything about everything before getting involved with these people. They force this automated system to use saying hmmm it's a busy time and it took 9 seconds for them to answer my call, after I paid my bill then I had to call them to change the payment date, I called them to change the payment date. The lady told me she would add the charge on my next bill when I was ready to pay for it then.

Purchased a tablet, they told me if anything went wrong. They would replace it now. They're reneged, and they do not wanna replace it every month. My bill keeps going up up up. There's nothing affordable, nothing good Metro. They're all liars.

I went to the Rock Island store and got the best help ever from Ali. I busted up my phone and couldn't get in it and he got me activated with a new phone same number and gave me a discount for it all because I just had bought a new phone number because I thought all was lost. Thanks so much again and I recommend everyone to go shop with him and Harry at all the locations.

I had just called to report a phone on my line was missing & I wanted it suspended. Not an hour later, Metro PCS released the phone, the number & the SIM to whoever stole my phone. WAY TO GO! Then I tried to call in to let customer service know & I couldn’t get a live person on the phone. EVEN BETTER CUSTOMER SERVICE!

I have been with Metro for 7 years & I had a fraud incident with my bank while I was out of town working & I couldn’t pay my little $48 bill & they would not help me out with an extension or anything. This company really sucks & they don’t care about their customers!

MetroPCS do not honor their own policies. I was buying a phone from them. it worked while I was in the store but when I got home the next morning it asked for a password and I didn't have a password. nobody from the store told me that I had a password but anyway when I went to the store on 19th Avenue and Glendale in Phoenix I had to call the police on them and I was going to take a picture of them and the one of the I guess she was the manager snatch the phone out of my hand and scratched me. I ended up being a no trespasser so I had to go to my bank dispute the charges and try to get a refund from them through my bank because they don't honor their own policies

Metro by Tmobile, doesn't honor their own policies, 14 day return policy stands for thanks for your money sucker. That's all you'll get. No help from managers, online, in store purchases are all scams. Beware of these **. Really don't buy nothing from these terrorist.

The worker lady was extremely unprofessional, was on her phone the entire time we were in the store, and clearly did not know what she was doing. She did not care about helping the customers. She completely wasted our time.

Customer service lies to you or just hangs up on you, reminds me of Sprint cellular!! At least they would refund your money back, Metro just steals it

A few days ago I reached a 1 year with Metro PCS and I've been paying, recurring payments and I called to unlock my device, they ask for a year and if you call the 611 you get to a prompt that you say transferring my service and it disconnects, I tried yesterday and today and the same thing. I've already talked to 4 agents and they say my phone is unlocked and I check settings and then I go to network and it says LOCKED! I'm going to call right now and talk to a supervisor, it's like they don't want to unlock my phone since ima transfer to another company! Ima go to a lot of Metro pcs forums and ima write these bad reviews because it's ridiculous that they been giving me the runaround and they don't unlock my phone! I can't wait to ditch them!

I recently purchased a phone through customer service and they place the wrong address the package. I couldn't get customer service to work with UPS to help get the to me. Now that phone has been activated (by who) and I'm being charged for this line and I can not remove the line for 30 days. Plus I have been reimbursed for the phone that was returned.

I am writing to share a positive experience I recently had at the Metro location at 1851 W Vista Way. The service I received at this shop was truly refreshing. In the past, I have had less positive experiences at other Escondido locations, particularly when attempting to pay my bill in cash or asking for clarification about additional service charges when purchasing my phone. As someone who occasionally pays in cash, I also appreciate the opportunity to learn about current offers or promotions.

The sale service over the phone is happy to make a sale and get your money but when they've made a mistake they won't fix it. Instead try to blame you and stick you the problem. They didn't fix my issue instead gave me the runaround.

Overcharging data on new phone line and adding extra lines without consent. My phone bill should be 55 dollars at the end of the month and already changing me 61 for what my receipt. Said 78 dollars. My email sent me a bill for 61 dollars, a difference of 19 dollars, which I think went into salesman pocket. Rip offs.

I have been to the Metro store 4 times in the past 2 weeks. I forgot my pin number. They tell me to call 611 number and they will help me. I call 611. They say I need to give an id to retrieve my pin number. I go back to the store with the agent on the phone and they told her to help me. There is no reason. Why they couldn't help me. So it was about 530 pm. Getting late. So the lady I talk to said they probably went home for the day and could I come back tomorrow and they would straighten it out for me. So I go back today and the same person is there telling me they can't help me after he told me the day before he would make a call and straighten it out. That was a lie. It didn't seem like they wanted to help. I have had metro for a long. Never had any problem. I forget my pin no one wants to help you.

I have been with Metro by T-Mobile for quite some time. I was given a credit to my account then the following month they wanted to charge me for that credit. So therefore they took my credit away and I'm switching my service because of this.

Updated on 01/22/2026: And T-Mobile said that I sign some type of paperwork. I did not sign anything not one thing. I can badly see to sign any type of paperwork And if you Send something to me on my phone I can't sign anything on this phone, just phone I never learned how on any of my phone. So if you say I sign something we can go to court, I didn't sign anything. You people are rip off T-Mobile and have been since I've known about t mobile.

If you're thinking about starting a service with Metro, DONT!!!! Any other company would do you better. So many shady things. If you go over your data limit, it's supposed to still work, just not be high speed. It took 25 minutes just to load this page to write this review. ZERO stars! The kid at the store where I set it up was caught lying, and watched him pocket cash! Shady all the way around.

I have been with them since 2019. I ordered a phone for my grandson (from their website) for Christmas. It is now Jan 9. I have called, and emailed trying to get the phone activated. I have been told "it is not the phone it is our system it may take up to 72 hours" twice. I was told I would get a return label within 72 hours, that was 4days ago. My emails have went unanswered all 5 of them. I am stuck with a phone ($120) that can not or has not been able to be activated and no one can help me.

I tried to order a phone for new service. It didn't help that everyone that answered couldn't help me. I use the prompt for new customers. Once I was able to speak to a representative, they didn't speak good English. It was horrible. Once I gave my address, he said he couldn't send to an apt. I canceled and they billed me anyways. I never received the phone!! This is not a company from USA! I went in person to inquire and they have nothing to do with phone or online staff. TERRIBLE!!!!

Bait and switched, I initially signed up for a 25 unlimited with auto pay. I had my old number ported in and changed on that account, and was changed over to a different plan. Customer service refused to assist with this issue and simply gave me the option to pay double if I wanted. Please avoid.

I felt like I was pressured into buying another phone after the fake representative refused to verify my account. I lost my Samsung A16 but still had my A15. I went to have the A15 reactivated. I fell for their bullshit because I needed a phone. This will be my last month with Metro. Your employees are not trustworthy.

Metro service is great. Their customers help center are great and polite BUT…. DO NOT PAY FOR PROTECTION PLAN! It’s a scam and deductible are subject without them telling you. They work with insurance company that SUCKS! (Assurant)

I called myself trying to SAVE $$$ on my cellular service. I left my previous carrier and came to MetroPCS…. The worse move ever. I can only make calls to iPhones… I’ve called 611 several times to be told to restart my phone EVERY CALL. The first call, I asked to CANCEL the service and refund my initial start up payment… They said they don’t do refunds. I asked for a Supervisor, I couldn’t talk to a supervisor. The call then hangs up. I called back and asked for a supervisor again, the call hangs up. Needless to say, this has been a horrible experience.

I went to a MetroPCS. My phone was completely broken. They charged me $160 for a Moto 2024. It came out to 168. I gave them 180. They gave me back $10. They kept trying to upsell me. I went to one in Casa Grande. The guy told me to buy a phone even though I was an existing customer. Was $370 even though online as a new customer it's $269 or to just buy the phone is 269. Every time I go to Metro store it's some Indian and it's all ran by all Indians and they try to upsell you and overcharge you. I literally will be on my phone looking up the prices for existing customers. Well they're telling me the price is $100 more and when I bought my Moto phone after I left the store he told me he would email me the receipt and never did. After I looked up the price of the phone and it was only $100. Stay away from these Alibaba stores.

Had Metro for many years, & was the best, but now is just as unpredictable as the rest. As of Dec. 25, forced, unknown & unexpected high increases in rates when you replace a dying phone with a new unlocked 1. Inconsistent service. AT&T old style misleading, pressure & no longer do you pay a fixed, predictable amount. No longer a good company nor good deal.

I was absolutely excited to finally switch my phone service until I figured out that this is in fact the worst customer service experience I have ever had. I've spent the last 3 days with about 7 different agents and a total of about 4hrs time only to gather that I don't want the service I placed an order it was canceled. I was billed and no one knows why it took 2 days to find the information. Now I have to wait for my money back to restart the process and of course not a chance I will continue service hunting. This makes TMobile look really bad. They need to be done with Metro.

This business has led me to build more hate towards **. Such terrible service and attitude especially in store locations. Charging me for a service I never used for over 2 months is pathetic. Location near my home overcharge me and wouldn't give me a receipt telling me the receipt machine is broken. I'm going out my way to target these kind when I visit Westwood now.

This is a complaint against Metro T-Mobile, located at 1426 Teaneck Road, Teaneck, NJ, for unfair and deceptive business practices involving my 93-year-old mother. My mother has exclusively used an iPhone for many years and relies on it daily to FaceTime family, send texts, take photos, and stay connected. Her phone is linked to her iPad, making Apple compatibility essential. When her iPhone stopped working, she went to this Metro T-Mobile location for assistance. Instead of being properly advised, she was sold an Android phone for $227. She was not informed that the Android device was incompatible with her Apple devices, that her data would not transfer, or that she would lose access to FaceTime and other services she uses daily. No attempt was made to transfer her data, and the store took her iPhone, leaving her disconnected and distressed.

Metro has the worst customer service. The sales representatives are non educated on the products and have no idea what they are doing. We went to three Metro store looking for phones and walked out of all three totally shocked at the lack of customer service skills. Then when we were switching to T Mobile, metro would not unlock my phone because I did not have it for 360 days, even though the phone was paid for and I paid to exchange it for the previous phone that I had that did not work properly. I had been with that company for years. Another lesson learned. Beware!

They are far most the sorriest company on the planet! They take your money and do not provide the services you pay for! Customer Service will not connect you to a supervisor! Save your money, and time and don't think about doing business wherever you see Metro PCS! Cobb Parkway (Monica) is the absolute worst! Don't ever just give them your phone to do anything! I gave her my phone to fix it, and when I grabbed my phone after a minute! On the screen was my bank account! I had a credit, but they took it away! Metro PCS has gone all the way Down Hill! Absolute Garbage! It makes T Mobile look BAD!

After 11 years with T-Mobile I was experiencing numerous billing issues. After four months of the same issue I switched to Metro By T-Mobile because the T-Mobile network is excellent in my area. I wanted to switch my eSIM from an iPhone to a Pixel 10. First day - six attempts their transfer process (which I am very familiar with) would not process the transfer. I called Customer Service (on Dec 25th) and after more failed attempts with the CS rep walking me through the process, he offered to waive the $25.00 transfer fee and do it for me. I decided not to since it was Christmas day and the Metro stores were closed. If the transfer didn't work I would have no phone. The next day, same thing. I decided to drive to a store and the clerk said he could not waive the $25.00 fee even though their OWN eSIM transfer process continued to fail. That was it for me. Metro you just lost a customer.

Metro T-Mobile allowed an unauthorised eSIM in both my iPhone and iPad. Hackers continue to invade my data in devices. After scores of calls to Metro, who offered up several bizarre excuses, both ESIMs remain intact and greyed out in my phone with cellular data options also greyed. They claimed it is a T-Mobile ESIM, but since my account is either Metro, I have no other way to remove the fraudulent ESims. Fraudsters continue to control my data, greyed out most of my controls!

I pay 40.00 a month for spotty, inconsistent service. The last 4 months have been especially terrible and I already bought a card to return back to Straight Talk. You don't limit my data when I pay 40.00, Idiots.

The outsourcing of customer service representation to people who have a very limited understanding of your concerns, even your language is very inconvenient. You may as well be speaking to a robot when you call for customer service. I was trying to stop service on a phone that was stolen and neither the rep or supervisor would try not look into how to help me, even after I explained how it was an emergency. They kept telling me that I need to verify the account with a one time password, even though I know all the credentials, but obviously had no access to the device to get the code. Metro always gives you a hard time when you’re trying to stop service… The rep was even asking what is my relationship to the person who I bought the phone for. After all these years, you think Metro would progress, but it’s still below par.

Horrible customer service, old half ass working phones, they added insurance to a phone I never approved of. Called 611 with questions. Only answer to our problems was to buy an additional phone with a higher phone bill. Three phones for two people was this foreign guy's only option available. Only to discover we have been paying for insurance on one of our phones without consent to purchase the insurance. We never asked for the insurance. It was just added. It's been several years paying for insurance we didn't know we had because WE NEVER SIGNED UP OR AGREED TO INSURANCE AT ALL.

I'm not giving them any starvation all, the phone they sold me sucks, it does exactly what it wants to do, it can't figure out words l spell, at all it seems illiterate, and the time to process data is slow, they out of the blue, began to send me messages about the data that was supposed to be unlimited, now they state that l have utilized 100 percent of that, I feel disrespected and scammed actually, terrible company and service, don't purchase anything here, if a company resorts to hidden slime ball tactics why in the hell would you deal with them.

I currently reside in New Buffalo Michigan, which borders Michigan City Indiana. Metro by T-Mobile has a store in Michigan City Indiana. I work in Michigan City and rarely and I mean rarely do I have a signal. When I am at home it is just as bad. I actually have started to use Xfinity WI-FI that I pay $10.00 a month just to be able to use my phone. So T-Mobile/Metro by T-Mobile does not seem to have the best coverage. I am in the heart of America and can't get a signal, I will be switching to AT&T before my next billing cycle.

Very patient kind. Walked me through all the steps. They spoke kind words. I’m not good with smart phones. I was having trouble. They walked me through every step of the way. I was pleased with the service.

Went in to Chiefland Florida location to get service. First tried to sell us sim cards. Didn't need. Then didn't even test phones before we left and have had nothing but issues ever since 3 days of service and it is terrible. Think I'll stay with Visible.

This company doesn't know what they are doing. They keep screwing up my phone plans. Had Prime and pay 10.00 a month and now I get a message saying it was canceled. Keep changing the bill to something different. Tired of going to the store to try and fix it.

The Metro PCS in Greeley, CO was fantastic. Very personable with excellent customer service in helping me select the best phone and coverage for my needs. A replacement phone was needed immediately due to theft. The team was articulate and helped me navigate through the process. Exceeded my expectations! Thank you.

Ordered a phone for my son. Ported him over Nov 8. Never received phone or the refund. Going back and forth. Got all the proof. They gave me the money back for the plan not the phone. Got all cc numbers. Please respond to me. I've been a customer for 15 years and never had a problem.

Unfortunately you need to pay for the PREMIUM SERVICE or you'll experience slower speeds than normal halfway through your monthly billing cycle. Premium Service should include Amazon Prime - It does not - not for me anyway. I set up auto pay to save $5.00 ... Auto pay charges your account a couple days before your billing cycle ends. Been here a LONG EXPENSIVE 10 YEARS. It's time to find a different carrier.

Yeah I switched companies canceled my service and they kept my money like criminals... I called several times trying to get my money back disputed with the bank and they believe their terms and services supersede federal law for services rendered.

This is the worst phone service I ever had, I have to call the same number like 10 times for a phone call to go through, horrible. I pay 85.00 dollars a month and return. I get horrible service, my not completing any calls right now.

I had paid for service on 11/12/25. I switched carriers on 11/15/25. I called in for a pin. They gave me the pin but never told me I would lose the Amazon Prime I just paid for and they wouldn’t pro rate the months service. They kept my entire payment of $70.60 for the month's service for three days! But never explained any of that when I called in for the pin to switch carriers! This place is a total rip off! They actually charge you more for the Amazon membership than Amazon themselves charges! They also charge more for Google storage than they charge! I had service with this company for over 20 years and never one time was there a customer appreciation given. When I left they stole my money! That’s the thank you I got for being a loyal customer over 20 years! Thank you Metro!

Been a Metro customer for 5 years and I bought a brand new phone and I keep getting network service not connected on my phone every month. It's very nerve-wracking that Metro refuse to fix this issue. I called customer service numerous times but they would tell me to wait an hour while they do something on their end and still same issue. Emergency calls only. I gonna go with another service provider because Metro can't seem to care enough to fix their technical issues.

I would like to recognize Khadled a sales representative who works at Metro by T-Mobile off 510 w. Interstate 30 ste# 201 garland tx 75043 store who provided me with excellent service and handled my issue in a quick timely manner and fulfilled my request of service issue to my satisfaction being a Metro by T-Mobile customer.... He has a outstanding people personality. I was very impressed with my service help I got today and I thank you again for your help. I most definitely recommend going to this location and asking for him and get services through Metro by T-Mobile. Refer your friends and family as well.

I switch phones pretty often and Metro has given me nothing but trouble every single ** time. They constantly want me to upgrade my plan. I constantly have to call and speak with a rep that has NO IDEA what they are doing. Almost every time they are able to get it to work after giving me a hassle for hours. Metro is TRASH.

I have been a customer of Metro for over 12 years; a few months ago I was offered a “free” upgrade from a Galaxy A14 5g to a A15 5g, but I was required to pay $25 for shipping. I paid the $25. A few days ago, I called Customer service and asked for the advantage of the new phone, and was told the A15 had double the memory. So I went to the Walmart and bought a waterproof case etc. and today with the help of customer service changed it over. The lady, Jen, was very nice and spent over an hour. Together we went the through the settings, and then when we verified that the phone had 128 GB storage –oops, no it only had 64 GB storage. So I spent over 3 hours and $30 for no benefit for me.

I’ve been with Metro for over 10 years. I’ve been with Metro before Metro was even selling smartphones. Let me start with the last event of attempting to switch phones. Going into a Metro store is like pulling a wild card. You never know if you're gonna get service or the “cold shoulder”. And the one time I successfully got the service they threw out my SIM card. Somehow, my phone functions with my original service, maybe it's an ESIM IDK, but it would have been good if I could use that now. The WEBSITE HAS NOT BEEN UPDATED IN YEARS. PLEASE FIX IT. I should be able to verify my email in order for you hotline to even help me. That doesn’t make sense. I know that UX XD design may not be something that concerns METRO PCS Design team. However as a design professional. When I see the same website layout from 2016 and I CAN NOT VERIFY MY EMAIL, I would advise METRO PCS BY T-MOBILE to UPDATE THE WEBSITE!

To start the salesperson lied when we added the 4th phone to our account. He told us that they offered a free 5 g phone yet handed me a 4g phone, and claimed he was not allowed to activate it in the store. At the end of the transaction he charged us $12 for the phone. On top of that this phone drops calls consistently, mobile data rarely has signal. The service is less than second rate on 3 of the 4 phones that we have on this plan. The only phone that works even close to satisfactory is the original phone on the acct. I have had T-Mobile service in the past and was completely satisfied. T Mobile should be embarrassed for offering this service.

Don't let them make you fool like they fooled me: Thanks for reading my review.

The customer service on the phones are horrible!!!I've been w metro for 10 years out of convenience.. I was totally disrespected by the escalator person at the call center and she went on further to hang up on me when I had other questions. I will take the five lines that I currently have directly in my household and I will also disconnect the other 21 other ones that I have for my place of employment ASAP. Will not keep getting disrespected by non-speaking English Representatives that they have taken these calls regarding something important to the people that pay their way. Customer service is at zero very disappointed!!! Purchase a tablet this is the second tab that I purchase they turn this one on without my permission and charged me for it even though I did not call to get it turned on!!! I feel Completely violated!

I have been a Metro PCS customer since 2016. Today I called since I need to make changes to my account and received zero help, agents hung up the phone on me and were disrespectful, also they were in noisy places where I could hardly listen to them and refused to explain when I asked questions. They transfer my call without letting me know and had to provide my information more than 3 times. I had to call several times and since the deal they proposed was not good for me they refused to help me and did not sent the survey they are suppose to send.

None of them know what's they doing at all. A bunch of incompetent idiots. I'm so disappointed. They was good before. Now it's trash. I will never recommended anyone to Metro PCS. Bad taste in my mouth 😤 😒 😑.

Came in with trouble from my phone. Internet wasn’t working for some reason, and Azzy was patient and kind and extremely helpful. Helped me fix the problem in about 5-10 minutes and even cleaned my phone for me. 10/10 customer service.

Metro PCS is sadly incompetent. My sister, who is special needs and needs help with things, had their service. She broke her phone, and she got her a new phone through them. They gave her a new phone number with the new phone, but apparently never turned off her previous phone line that was specific to her broken phone! Subsequently, I went in the store with her and first asked them why she couldn’t just keep her same phone number, as I always have with Verizon, whenever I’ve gotten a new phone?!. They said something about how numbers are contracted and said it was actually cheaper for her to get her a new phone number for her new phone. So we accepted the fact that she now has a new number.

Went into the store to pay a bill, and I had a question about the phone numbers I was paying for. Sadie was rude, refused to answer my questions, and to top it off told me to go pay in another store! I have never seen anything so horrific as far as service, speaking rudely to a customer, and telling them to go to another store. My husband went in to pay the bill and she would not allow him to pay for mine. Moreover, she took a payment using my credit card and he signed my name to my credit card. This was not authorized by me. Further, she presented this receipt that says paid cash, when it was paid by my credit card in the amount of more than $117. What the amount owed was $108. Thank you.

Bait and switch is the best way to sum it up. Saw their commercials for months on end of their bring your own phone $25 a month plan.... but guess what? Just wouldn't seem to work. Had to get a new phone to recover account info off cash app in order to finish filing my taxes. So ended up having to buy a Motorola phone (which is a total POS btw), and then come to find out, my service doesn't include being able to use the phones hotspot, even though I'm paying almost double what they claimed in their nonstop ad bombardment on tv... even better and what makes me planning on dumping them altogether here very soon, is the ads.... from them, constantly!!!! I've had numerous instances where I can about guarantee they're "throttling" my data speed, full bars and it's barely running faster than old dial up Internet, and this is when I'm nowhere near my data limit either.

This company is one of the scammers to hit America. I am most recordings of them hacking my devices, my SIM card. And I still have these recordings, they are very disrespectful. They don't even have a main corporate store located anywhere which is very suspicious. Their service sucks, you pay for service, they're supposed to be unlimited data. But you can pay your phone bill there. Then, you will get a text a few days later, saying your a high-speed data has ran out of so you will. Your phone will be running slow. Why? If it's supposed to be unlimited, that's mean that it's not unlimited.