Metro by T-Mobile Reviews

Metro does not listen to paying customers that have been a member since 2017. They suck. They don’t speak good English. It’s horrible. I have had the worst experience today 04/17/2026. Not happy. Very upset.

If I'm in an airport with my wife, and ask why I don't have service but she does... don't give me BS about the building being thick when it's made of windows. Verizon apparently can get a signal to its paying customers. If y'all can't then what do you expect the end results to be? That's right. Give me service the rest of my trip or you will not receive another payment from me.

This had to be the worst phone I ever had. Young lady from Tampa, Florida on 56th and Hillsborough Street Metro PCS gave me the worst phone ever and I knew it was bad when it still had the battery that you take out from the back of the phone. I didn't even know they made that type of phone still.. Can't do anything basically with this phone. I have to keep taking the battery out from the back and rebooting it. And customer service do not care.

Customer service was a joke. I was on the phone over an hour because my service has been turning itself on and off hundreds of times out through the day for 2 months and I got told that's not their problem and they're not willing to do anything about it or compensate for their crappy service and that was from a manager.

Having seeing the low review for this service I feel better. All they do is lie about how happy they are that people are their valued customers but treat us like our opinions don't matter. Soon as Metropcs competitors come knocking for new customers best believe I'm switching and I'm telling everyone how I was lied to twice and I'm seeking legal support.

I would not recommend this phone carrier for service. The quality has really, really gone done within the past year. Live customer care is no longer 24 hours a day. If there is a problem with service after hours you might as well discontinue using the phone until the next day. The automated service SUCKS! It takes repeated attempts for it to recognize what you are saying. It doesn't give a push a number option until after multiple failed attempts to recognize what is being said. I was told by a phone rep. that they did not believe it was my phone with an issue. There seems to be trouble with their towers. I was told by a customer care agent I was on a bad tower that was being maintenanced but the one I was told I was switched to is even worse. Dropped called, spotty internet, delayed text, are just some of the issues I am currently having.

Do not use them. They have no idea what they are doing. They transfer your number and screw up then blame the phone. Then they say 72 hours to get your number back. Which means you have no phone. I had to get a new number after having mine for 25 years. They are worthless. Go somewhere else. They have no clue how to run a company. They only got 1 because l could not leave a 0.

After 6+yrs have been hacked. I have to freeze my bank accts, my bill autopay. I want someone in US WHO SPEAKS CLEAR ENGLISH. I am paid in advance & tried to change carriers. They refuse to release my #.

After reviews are left, T-Mobile comments that you can email a Tmobile indirect account manager. No name, no one to talk to.

Hey. My name is Desiree **. I want to write my review with Metro T-Mobile and I deserve apology from Metro T-Mobile. I never been treated like this before Metro T-Mobile. Metro T-Mobile you was been so nasty to me. I just bought a cell phone from you and now you are going to locked my cellphone so I can get my information off from so I can put my email address on my new cell phone. Metro TMobile what you did you shouldn't touch something. I feel like I want to do a lawsuit for Metro T-Mobile. You gave someone else my cell phone number was **.

They advertise that their $40 plan is for 30 days of service. However, if you pay for the plan after the original due date they will shut off your service on the original due date, even if it's just days after you paid. Blatant theft. I went with a contract free provider to avoid this exact issue.

Lies and lies two and a half weeks without service. Don’t believe them if they tell you a ticket will fix everything. Now with Visible.

When we went to Metro we was supposed to get "free phones" but paid $300 to get them activated?? The customer service is a joke and doesn't help at all. I switched company and was going to use my phone that says 180 days it will unlock but of course that's not the case. It has to be a year according to Metro when I call. I can't pay it off or anything. Do not go to Metro unless you like being ripped off!!!!

Absolutely worse customer service possible. They cannot track a package, waste of time, very stressful experience. Can't wait to switch from this service completely.

The worse service, my signal keeps randomly dropping. Any video or reel I try to watch buffers due to poor signal and let's not even start with trying to use GPS when your phone service drops signal at any given moment.

Last 7 years I am using Metro PCS connection for almost 6 devices, once I face a trouble during changing my PIN, I make a detailed review, then after I am not getting any proper service, my network is slow,, no proper network, my calls are Disturbed, text have blocking, I informed to their associate, their behavior are very insulting, they are acting like a beginners, they will not fix my issue, Today I told to a lady, name RJ, for change my PIN, 3 PIN number I gave that are not good for her, she need different one, then I disconnect the call, I try to login to my account, my PIN not working, so I contact agent. If they are providing free Internet service, ok they can play like this, because it's free, I am paying for it, every month, still my connection is in bad condition and they change my account PIN, and security questions, all, too bad people are working here.

I cancelled my little brother phone line once he passed away before the next billing date. The representative over the phone told me that the account was noted as cancelled but I would have to go in to a store to do finalize it. At no time did they mention I would continue to be charged. The next month they charged the account so I went to the store. Apparently they couldn’t cancel it either unless I went to a corporate store. The hospital won’t send the phone back so when I called up the corporate to confirm. If they could cancel it if we came in they said it would be very difficult. I would have better luck going to my bank and asking them to block future payment to Metro. I will be canceling my membership for my own line with MetroPCS as it seems they intentionally make it a problem for anyone to cancel. Bad business.

Just terrible. Phone calls not available. Even map is not loading. Even on the first day of the payment. Like never have reception or internet no matter what city I go to.

Have been a customer of Metro for over 10+ years and have never had an issue until recently. I bought an iphone 17 pro through their website and online they make it seem like it is super easy to upgrade. It has been the worst experience of my life. Visited 3 stores and no help. All of them simply called customer service and was told every time they will talk to their supervisor, escalate it, submit a ticket and to wait 72 hours for a response.

Don the account supervisor is not very good at his or her job. When the wrong phone was ordered for my husband. Don and Gab from customer service told it was not possible to simply cancel the phone that had not received and reorder me the phone I requested. I called back and spoke with an agent named a Bawi and apparently canceling the order and reordering the right phone was absolutely something that could be done. Thank you Bawi but the rest of customer service needs to be changed out. Especially the woman who confirmed my phone order twice and still shipped the wrong phone to Don the account supervisor who doesn’t know how to complete a reorder. Something needs to change with the customer service staff, it’s a mess! Except for Bawi!!!

Service isn't too bad until your 10 days away from your date of payment. Because as of today now my service is crap. But soon as I pay the bill it's back to working right without it dropping my Google.. I have unlimited everything and they do this every month. I've called and complained. I'm going to get in touch with BBB next if they don't stop this shit. There's no reason every month Every time this rap happens right here in open area and it says I'm losing signal and loss connection. I've been here 10 yrs or 9 yrs, that a whole lot of money they owe me for doing this crap since day one every month. I am sick of them doing this. I am not going to let anyone else be robbed as I am to 10 days every month when I'm unlimited and they are blocking my service basically.

I've been with Metro PCS for over a decade. The service has always been good to say the least. With that being said, once your a customer, just pay your bill. DO NOT expect to be treated anymore than just a customer. After 10yrs, I still have to buy my phones and tablets anywhere and everywhere else. DO NOT expect to be appreciated with any kind of deal on an upgrade.

Boost Mobile is better. This is the worse experience of data I've ever used, and that says a lot, "Metro BY T MOBILE" metro by crap and it's almost like it's watching what you do that it's so convenient to turn on in moment you most need it.

I recommend Tabitha at the Orange park store for any help you may need with your phone. She will help. She is patient and kind and the store is always clean. She have always been a great help to me and I truly appreciate her for taking out the time to help me with my phone.

You know I really loved Metro pcs until last month February when I came to the realization that when my phone is suspended I can no longer get WiFi service in attempt to make people pay on time.. I cannot express how much I hate this greedy world mean people out here trying to make it and stretch what little money they have, I mean do you think we do extensions for style? Hell no! We do it until we got it why would that be an issue to leave the WiFi on with the account is it's bullshit! So they changed that just to get their money on time I pay for Internet phone tablet but you'll leave me with my phone for 72 hours but won't allow the rest because at the end of the day when the 72 hours up it's all disconnected I hate people of this planet!

I had to switch to a new phone. The procedure for switching service to a new phone without using customer service is a joke. They purposely make it difficult so that they can collect fees for using customer service. So I ended up using customer service. After I had my new phone connected, I assumed they would include the 26 dollar fee on my upcoming fee. Instead they disconnected my service the very next day. I had to go to a Metro store to figure out why I had no service because they never notified me that I had to pay the fee immediately. The only thing I can say is Metro is only concerned about squeezing every nickel they can out of their customers.

I paid $5 to top off data for March. They took money but didn't add to my account on App nor Account on Web. Tried calling customer service and they didn't assist at all. I'm switching providers. Beware!!

Went in on the day my bill was due to get a refund. My husband switched us to AT & T after 9 years r/t better cost, service, professionalism, products, speed. I paid a week ahead and have been a loyal customer. The staff to me I made a mistake switching to AT &T and will not refund my money. I paid for an entire month and received no service or refund. I tried to speak with customer service but they wo t even speak with you unless you still have a phone number with them. They ripped me off $88. I hope others do not use their services. There are better, cheaper services out there. Staff are rude!!!! We wish we switched sooner.

My husband and I have been customers of Metro PCS for over 6 years, and I pay for insurance on My husband and I have been customers of Metro PCS for over 6 years and we pay insurance on both of our phones. My husband was using his phone and as soon as he gets off the phone, the screen goes black and then he can't call out or receive calls on his phone. You can hear the phone ringing and hear the notification when he gets his text messages but you can't see anything. We went to the Metro PCS store and they gave us a number to call to make a claim so that my husband could get a replacement phone. However, one of the representatives tell me that they have to send a verification code to his phone since we didn't remember the pin for our account.

Date issue began: March 4, 2026. Company: Metro by T-Mobile. On March 4, 2026, I switched my phone service from Cricket Wireless to Metro by T-Mobile through their online activation system. I decided to switch because Metro advertised a promotion for customers who port their number from another carrier offering an iPhone 13 for $55 per month. My intention during the activation process was to transfer my existing phone number (**) from Cricket and receive the iPhone 13 promotion for switching carriers. However, instead of processing the promotion, the system simply transferred my number and activated service on my existing unlocked phone. I was charged a $25 activation fee, but the promotion that motivated the switch was never applied.

New Year’s Day I took my sister into T-Mobile located in North Las Vegas on Craig and Revere. After not being able to solve the problem of my sister‘s broken phone, they persuaded her to purchase a phone. The phone was clearly used, but they told her it was new. She needed it so she was excited. They told her they wanted her to pay $300. I said that’s ridiculous and she agreed. We walked out the door and after we did amazingly they lowered the phone to like $100. I believe I end up paying 70 and she paid 30 and we ended up getting her the new phone. Her bill was $35and that was all of it within two weeks. We purchased an Internet box per the advertisement was $50. The next month we paid $135. And that was all of it within two weeks. We purchased a Internet box per the advertisement was $50. The next month we paid $135 now it’s two months later and the bill says $178.

Julie ** was an extremely professional customer service representative who made our experience with Metro extremely satisfying. She made us a priority and handled our concerns efficiently. I would most definitely recommend Metro PCS to family and friends.

I have been with MetroPCS for years. It's low cost and no hidden fees was a plus for me. I have two lines, myself and my son. I bought a new phone and wanted to switch my line over. The app wasn't working so I called customer service. They were able to do it, and waved the switching fee as this was my first time in 12 months with a new phone. After it's complete I realize the woman had switched my son's line to the new phone. Even after confirming with me which line was switching. I called back realizing my son is out in a blizzard now with no phone and no way to contact him. The customer service tells me that I have to wait as the lines are processing and there is nothing that can be done. I drove to my son in a blizzard to bring him a phone.

If I could give 0 stars I would. I broke my phone - meaning completely trashed and smashed. Call Metro T-Mobile to get transfer code. They said go into Metro store - did that and had to go through bullcrap answers to customer service on the phone while standing in there and we answered all questions and still got the runaround about transfer code. This place is a piece of crap and they are making it difficult for you to do anything if your phone is broke. Ohhh and I had my ID and everything. Ended up walking out because after we answered the security questions I was getting transferred to another person.

Today has certainly been a day. ** is the best manager at the Metro by T-Mobile store off Pat Mell Drive in Marietta, GA across the street from the Burger-King. The willingness to help is awesome. I appreciate you. ** kept a smile on his face and did everything above and beyond for me as a customer. Best experience ever. 5/5 Please shop with **.

I purchased internet service 2 weeks ago. The store sold me a box that doesn't work. They won't take it back. They said if I want a replacement I'd have to pay a fee. I asked them to disconnect the service so I'm not charged when my auto pay comes out. After numerous calls and going to the store, I was told the store can't disconnect it. Customer service first said they can't disconnect it till the 27th. My auto pay gets withdrawn on the 27th. I will be out over $100. Now I'm being told to call back on the 26th to disconnect. No one in the store or are the phone are helping. They keeps saying it's the other one's responsible.

Metro I don’t understand all the damn money you make. Why in the hell would you not have a place in Statesboro with a store? People have to drive all the way to Savannah. Everybody not able not only that a lot off elderly people are not good with computers. It just insane. Bring metro close or in Statesboro. What else to say? I made my point. It make sense I have you plan why I got to send a damn receipt. I nothing to upload.

Service had been good until 2026. Computer & television connections are very, very poor, constant buffering. Difficult to watch a movie when it stops every few seconds. Was trying to make vacation plans on computer & so slow, would time-out on sites. Time for a change of company.

A simple upgrade to my very old phone has become a nightmare. Due to an error on Metro PCS side, I have been unable to switch my phone for 2 weeks since I recieved it. No one knows how to simply activate the new phone and tickets have been created and ignored. I have spent hours on the line with customer service trying to get it resolved. I get promises and excuses and no resolution. I have called about a dozen times with no resolution. Still using my old phone and frustrated because calling and visiting a Metro store have both been useless. The agent at the store simply called customer service to create another "ticket" with a promise of resolution within 72 hours and it has been 5 days since then. At this point, I will be returning my new phone for a refund and terminating my long-standing, multiple-line phone plan.

This company used up all of my data on the first day of service and it was all used on their system updates. Being as I do not have wifi at home, I don't feel like I should be the one providing internet access for their system updates.

Service separated on my two phone numbers and charged each account separate to take more money themself. Lies to clients. Overcharged. For 5 years never provide for me new phone. I'm still used my old phone.

Great service but the worst customer service on earth. Can’t get any customer service if you lose your phone. You have to go into the store so they can charge you $50 for a Sim and a setup after you just bought a new phone to keep your number. You can’t get phone customer service if you can’t give them PIN if your phone is stolen. So you have to waste your time to go into the store so they can rip you off. What a stupid business plan and an idiot CEO.

Called to temporarily suspend the line due to the phone being lost. You can't do so without receiving the text on the phone that is lost. THUS IT'S CLEARLY A STUPID POLICY! I don't know why you need a pin. If you can't do anything without a text being sent. They will not use another number to receive the text. The customer service is useless. You must go to the store to do anything if your phone is lost! This policy is inconvenient, especially since you must go to the store to activate your new phone you receive though insurance. For as replacement.

I change my debit card I had for auto pay online since it was hacked. I find out I saved but not for auto pay. So even though I call on due date to fix, I didn’t get my discount. Talk about loyalty. What a joke.

I've had new account and new phone almost a month. For last week and half cannot call out. I go to 3 different stores. Each one messed it up. Worse now I can't call out or text. But can get on web. Review made me give it 1 star. Don't really deserve. Maybe one point off the star dam sur s not whole thing.

Had an issue with my bank, preferably debit card MetroPCS only let you pay with debit card. I actually called in at 12:37 yesterday because I needed to speak to customer service which my credit union asked to call. The service manager asked me to drive to MetroPCS because I told her that I needed my phone because I was stranded and I needed to communicate with my doctors and also my bank. They were going to try to process an issue me a new card upon going into the Metro store, I had a service person that’s supposed to be taking care of my situation. This guy look like he was high in on drugs. He was trying to charge the pad the tablet that they gave me. It was actually not working, which I have been to that store several times and even complain about the tablet not working, which I even also had the guy plug it up. I waited a whole hour while I was in my car talking to my bank to try to resolve my payment issue.

Slow service, overcharge, and constantly turns off by itself, unlimited data doesn't matter, it was always turn off on you, and unreliable for gaming.

This has to be the worst customer service ever. They lie like crazy and never take responsibility for their lies or mistakes. They will take your money, put you through hell without any compensation. Stay away from this horrible company..

Went in to a Metro store for a new phone cause of a broken one. Then the employee gave me a speaker and said Merry Christmas. Didn't think much of it till this month's phone bill was 10 dollars more. I don't know how long it's going to be 10 dollars more but I don't have the box, receipt and it's been over 14 days so now I'm stuck with the scam. Very sneaky and underhanded thing to do to a customer.

As an incentive to purchase a new phone, salesman said he'd give me a new wall charger "free" After I left I saw $55 on my credit card receipt. I returned the SAME DAY to bring it back & get credit. The Manager refused. It was the very same day!!!! Simply would not do it. Blatantly LIE from the salesman & the manager scammed me! There are several stores in Melbourne, don't go to the one at 2447 Wickham Rd. Crooks!

One star is one too many! My friend broke his phone and they have made it impossible to switch his service that he just paid for to another device. It should be simple but he can’t get into his account with completing 2FA and entering a code the send to a phone that he broke. Customer service couldn’t fixture out any other verification method after hours on chat and a phone call. They told him he had to go in person the next day to a store and he did. While at the store they helped him change his security questions and updated his email and told him that in 24th or less he would receive an email link from them that would get him into his account. That email never came so he calls and is being interrogated about the things he had told them he has tried and never once had any representative even attempted to fix it. All they do is argue with him and make him repeat himself.

I am not a customer of Metro PCS but my brother is. He is also illiterate (can't read) and has mental incompetence but he can count. He went to pay his bill at metro pcs on N Grand in St Louis MO today. He informed the worker he was having problems with his internet. This worker took advantage of the opportunity to take advantage of him and sold him a new ph and a tablet for $180. Took him back to return the phone and tablet for a refund. Found out he has been paying $72 a month for 2 phs and 2 tablets BUT he only has 1 ph and 1 tablet. So if I hadn't been aware of what happened today he would be paying for 3 phones and 3 tablets.

Well they trick you into thinking that after a year you can upgrade your phone when really you can't. You have to add another line. That's not upgrading, that's tricking someone into another bill to pay. Word it however you want to but you're lying!!!

Metro PCS has been good service for about 18 months but now that the modem is dying, I have made multiple calls and they want to charge me to replace the defective modem! I agreed on a price that was not fair to me but I need my service to work! Then they asked for my credit card number because I was on auto pay, I said, "No, you're off shore and I'm not giving you my credit card info." I asked them, "Would you give me yours?" I understand we live in a global economy... Customer service sucks. They give you things to do that don't work just to keep you busy and waste your time... I switched to T-mobile kind of the same company but supposed to be better... I'll see what happens, hopefully it works better....

Having been a long term Metro user I'd never had any issues with service and customer service seemed to be very helpful most of the time. However the true test of their customer dedication was when I had to petition for credit that was owed to me by them. I had to go through endless phone calls, given the runaround by customer service, told different things by multiple service representatives, and straight up lied to by many people, all because I was arguing for 30 dollars of credit that I was owed. Clearly, metro cares little for my time or patronage, and you should be concerned about whether the same would be true for you.

L and it says I have to go in store. I call Metro and yell at a computer for 15 minutes before they transfer me. She tells me she will take care of this right away, I shouldn't worry. After 15 minutes, she transfers me without telling me and I have to start all over... I never got my phone, just a order of crap I ended up paying for. Thanks, Metro! You've become just like the rest of them. At least your service is good.

I saw a commercial actually everyday in fact just now Jan 31 on channel 68 now Metro 40 dollars period a free 5g phone. No activation fee and like I said 40 dol period. Well complete and total lie and then I went to T-Mobile and they wanted 75 dol for unlimited with my own phone they are liars and crooks. Go to Verizon like I did. They are always there to help you not like those scumbags. What a shame. You people should be ashamed doing that to people.

I just bought a phone today at Metro pass. Their customer service is crappy. They hung up on me. Even the supervisor hung up. I think I they should all be fired. Bad service. We need to teach them and boycott Metro. Bad customer services.

The customer service is the worst I've ever deal with ..I barely complain..but I like the online deal but to achieve it it's the worse scam or customer service laziness I've ever seen....

Very disappointing. This company is not T-mobile! They are “under the umbrella of T-Mobile. They are a separate company”. In order to unlock a T-Mobile phone you must wait 1 year or sign up with their company. Scam.

I was lied to the last three times I have purchased phones at Metro store. The clerk told d me that the prices were not valid anymore and I paid for my phone cash out of my pocket and now we do not qualify for the things we would like I e different phones, etc. It is b.s and looking back 3 separate times I was lied to and feel we should switch our plans or relieve our problems with a upgrade and promo for the things that we encountered at the store 3 separate instances they took advantage of me ..

Make sure you understand everything about everything before getting involved with these people. They force this automated system to use saying hmmm it's a busy time and it took 9 seconds for them to answer my call, after I paid my bill then I had to call them to change the payment date, I called them to change the payment date. The lady told me she would add the charge on my next bill when I was ready to pay for it then.

Purchased a tablet, they told me if anything went wrong. They would replace it now. They're reneged, and they do not wanna replace it every month. My bill keeps going up up up. There's nothing affordable, nothing good Metro. They're all liars.

I went to the Rock Island store and got the best help ever from Ali. I busted up my phone and couldn't get in it and he got me activated with a new phone same number and gave me a discount for it all because I just had bought a new phone number because I thought all was lost. Thanks so much again and I recommend everyone to go shop with him and Harry at all the locations.

I had just called to report a phone on my line was missing & I wanted it suspended. Not an hour later, Metro PCS released the phone, the number & the SIM to whoever stole my phone. WAY TO GO! Then I tried to call in to let customer service know & I couldn’t get a live person on the phone. EVEN BETTER CUSTOMER SERVICE!

I have been with Metro for 7 years & I had a fraud incident with my bank while I was out of town working & I couldn’t pay my little $48 bill & they would not help me out with an extension or anything. This company really sucks & they don’t care about their customers!

MetroPCS do not honor their own policies. I was buying a phone from them. it worked while I was in the store but when I got home the next morning it asked for a password and I didn't have a password. nobody from the store told me that I had a password but anyway when I went to the store on 19th Avenue and Glendale in Phoenix I had to call the police on them and I was going to take a picture of them and the one of the I guess she was the manager snatch the phone out of my hand and scratched me. I ended up being a no trespasser so I had to go to my bank dispute the charges and try to get a refund from them through my bank because they don't honor their own policies

Metro by Tmobile, doesn't honor their own policies, 14 day return policy stands for thanks for your money sucker. That's all you'll get. No help from managers, online, in store purchases are all scams. Beware of these **. Really don't buy nothing from these terrorist.

The worker lady was extremely unprofessional, was on her phone the entire time we were in the store, and clearly did not know what she was doing. She did not care about helping the customers. She completely wasted our time.

Customer service lies to you or just hangs up on you, reminds me of Sprint cellular!! At least they would refund your money back, Metro just steals it

A few days ago I reached a 1 year with Metro PCS and I've been paying, recurring payments and I called to unlock my device, they ask for a year and if you call the 611 you get to a prompt that you say transferring my service and it disconnects, I tried yesterday and today and the same thing. I've already talked to 4 agents and they say my phone is unlocked and I check settings and then I go to network and it says LOCKED! I'm going to call right now and talk to a supervisor, it's like they don't want to unlock my phone since ima transfer to another company! Ima go to a lot of Metro pcs forums and ima write these bad reviews because it's ridiculous that they been giving me the runaround and they don't unlock my phone! I can't wait to ditch them!

I recently purchased a phone through customer service and they place the wrong address the package. I couldn't get customer service to work with UPS to help get the to me. Now that phone has been activated (by who) and I'm being charged for this line and I can not remove the line for 30 days. Plus I have been reimbursed for the phone that was returned.

I am writing to share a positive experience I recently had at the Metro location at 1851 W Vista Way. The service I received at this shop was truly refreshing. In the past, I have had less positive experiences at other Escondido locations, particularly when attempting to pay my bill in cash or asking for clarification about additional service charges when purchasing my phone. As someone who occasionally pays in cash, I also appreciate the opportunity to learn about current offers or promotions.

The sale service over the phone is happy to make a sale and get your money but when they've made a mistake they won't fix it. Instead try to blame you and stick you the problem. They didn't fix my issue instead gave me the runaround.

Overcharging data on new phone line and adding extra lines without consent. My phone bill should be 55 dollars at the end of the month and already changing me 61 for what my receipt. Said 78 dollars. My email sent me a bill for 61 dollars, a difference of 19 dollars, which I think went into salesman pocket. Rip offs.

I have been to the Metro store 4 times in the past 2 weeks. I forgot my pin number. They tell me to call 611 number and they will help me. I call 611. They say I need to give an id to retrieve my pin number. I go back to the store with the agent on the phone and they told her to help me. There is no reason. Why they couldn't help me. So it was about 530 pm. Getting late. So the lady I talk to said they probably went home for the day and could I come back tomorrow and they would straighten it out for me. So I go back today and the same person is there telling me they can't help me after he told me the day before he would make a call and straighten it out. That was a lie. It didn't seem like they wanted to help. I have had metro for a long. Never had any problem. I forget my pin no one wants to help you.

I have been with Metro by T-Mobile for quite some time. I was given a credit to my account then the following month they wanted to charge me for that credit. So therefore they took my credit away and I'm switching my service because of this.

Updated on 01/22/2026: And T-Mobile said that I sign some type of paperwork. I did not sign anything not one thing. I can badly see to sign any type of paperwork And if you Send something to me on my phone I can't sign anything on this phone, just phone I never learned how on any of my phone. So if you say I sign something we can go to court, I didn't sign anything. You people are rip off T-Mobile and have been since I've known about t mobile.

If you're thinking about starting a service with Metro, DONT!!!! Any other company would do you better. So many shady things. If you go over your data limit, it's supposed to still work, just not be high speed. It took 25 minutes just to load this page to write this review. ZERO stars! The kid at the store where I set it up was caught lying, and watched him pocket cash! Shady all the way around.

I have been with them since 2019. I ordered a phone for my grandson (from their website) for Christmas. It is now Jan 9. I have called, and emailed trying to get the phone activated. I have been told "it is not the phone it is our system it may take up to 72 hours" twice. I was told I would get a return label within 72 hours, that was 4days ago. My emails have went unanswered all 5 of them. I am stuck with a phone ($120) that can not or has not been able to be activated and no one can help me.

I tried to order a phone for new service. It didn't help that everyone that answered couldn't help me. I use the prompt for new customers. Once I was able to speak to a representative, they didn't speak good English. It was horrible. Once I gave my address, he said he couldn't send to an apt. I canceled and they billed me anyways. I never received the phone!! This is not a company from USA! I went in person to inquire and they have nothing to do with phone or online staff. TERRIBLE!!!!

Bait and switched, I initially signed up for a 25 unlimited with auto pay. I had my old number ported in and changed on that account, and was changed over to a different plan. Customer service refused to assist with this issue and simply gave me the option to pay double if I wanted. Please avoid.

I felt like I was pressured into buying another phone after the fake representative refused to verify my account. I lost my Samsung A16 but still had my A15. I went to have the A15 reactivated. I fell for their bullshit because I needed a phone. This will be my last month with Metro. Your employees are not trustworthy.

Metro service is great. Their customers help center are great and polite BUT…. DO NOT PAY FOR PROTECTION PLAN! It’s a scam and deductible are subject without them telling you. They work with insurance company that SUCKS! (Assurant)

I called myself trying to SAVE $$$ on my cellular service. I left my previous carrier and came to MetroPCS…. The worse move ever. I can only make calls to iPhones… I’ve called 611 several times to be told to restart my phone EVERY CALL. The first call, I asked to CANCEL the service and refund my initial start up payment… They said they don’t do refunds. I asked for a Supervisor, I couldn’t talk to a supervisor. The call then hangs up. I called back and asked for a supervisor again, the call hangs up. Needless to say, this has been a horrible experience.

I went to a MetroPCS. My phone was completely broken. They charged me $160 for a Moto 2024. It came out to 168. I gave them 180. They gave me back $10. They kept trying to upsell me. I went to one in Casa Grande. The guy told me to buy a phone even though I was an existing customer. Was $370 even though online as a new customer it's $269 or to just buy the phone is 269. Every time I go to Metro store it's some Indian and it's all ran by all Indians and they try to upsell you and overcharge you. I literally will be on my phone looking up the prices for existing customers. Well they're telling me the price is $100 more and when I bought my Moto phone after I left the store he told me he would email me the receipt and never did. After I looked up the price of the phone and it was only $100. Stay away from these Alibaba stores.

Had Metro for many years, & was the best, but now is just as unpredictable as the rest. As of Dec. 25, forced, unknown & unexpected high increases in rates when you replace a dying phone with a new unlocked 1. Inconsistent service. AT&T old style misleading, pressure & no longer do you pay a fixed, predictable amount. No longer a good company nor good deal.

I was absolutely excited to finally switch my phone service until I figured out that this is in fact the worst customer service experience I have ever had. I've spent the last 3 days with about 7 different agents and a total of about 4hrs time only to gather that I don't want the service I placed an order it was canceled. I was billed and no one knows why it took 2 days to find the information. Now I have to wait for my money back to restart the process and of course not a chance I will continue service hunting. This makes TMobile look really bad. They need to be done with Metro.

This business has led me to build more hate towards **. Such terrible service and attitude especially in store locations. Charging me for a service I never used for over 2 months is pathetic. Location near my home overcharge me and wouldn't give me a receipt telling me the receipt machine is broken. I'm going out my way to target these kind when I visit Westwood now.

This is a complaint against Metro T-Mobile, located at 1426 Teaneck Road, Teaneck, NJ, for unfair and deceptive business practices involving my 93-year-old mother. My mother has exclusively used an iPhone for many years and relies on it daily to FaceTime family, send texts, take photos, and stay connected. Her phone is linked to her iPad, making Apple compatibility essential. When her iPhone stopped working, she went to this Metro T-Mobile location for assistance. Instead of being properly advised, she was sold an Android phone for $227. She was not informed that the Android device was incompatible with her Apple devices, that her data would not transfer, or that she would lose access to FaceTime and other services she uses daily. No attempt was made to transfer her data, and the store took her iPhone, leaving her disconnected and distressed.

Metro has the worst customer service. The sales representatives are non educated on the products and have no idea what they are doing. We went to three Metro store looking for phones and walked out of all three totally shocked at the lack of customer service skills. Then when we were switching to T Mobile, metro would not unlock my phone because I did not have it for 360 days, even though the phone was paid for and I paid to exchange it for the previous phone that I had that did not work properly. I had been with that company for years. Another lesson learned. Beware!

They are far most the sorriest company on the planet! They take your money and do not provide the services you pay for! Customer Service will not connect you to a supervisor! Save your money, and time and don't think about doing business wherever you see Metro PCS! Cobb Parkway (Monica) is the absolute worst! Don't ever just give them your phone to do anything! I gave her my phone to fix it, and when I grabbed my phone after a minute! On the screen was my bank account! I had a credit, but they took it away! Metro PCS has gone all the way Down Hill! Absolute Garbage! It makes T Mobile look BAD!

After 11 years with T-Mobile I was experiencing numerous billing issues. After four months of the same issue I switched to Metro By T-Mobile because the T-Mobile network is excellent in my area. I wanted to switch my eSIM from an iPhone to a Pixel 10. First day - six attempts their transfer process (which I am very familiar with) would not process the transfer. I called Customer Service (on Dec 25th) and after more failed attempts with the CS rep walking me through the process, he offered to waive the $25.00 transfer fee and do it for me. I decided not to since it was Christmas day and the Metro stores were closed. If the transfer didn't work I would have no phone. The next day, same thing. I decided to drive to a store and the clerk said he could not waive the $25.00 fee even though their OWN eSIM transfer process continued to fail. That was it for me. Metro you just lost a customer.

Metro T-Mobile allowed an unauthorised eSIM in both my iPhone and iPad. Hackers continue to invade my data in devices. After scores of calls to Metro, who offered up several bizarre excuses, both ESIMs remain intact and greyed out in my phone with cellular data options also greyed. They claimed it is a T-Mobile ESIM, but since my account is either Metro, I have no other way to remove the fraudulent ESims. Fraudsters continue to control my data, greyed out most of my controls!

I pay 40.00 a month for spotty, inconsistent service. The last 4 months have been especially terrible and I already bought a card to return back to Straight Talk. You don't limit my data when I pay 40.00, Idiots.

The outsourcing of customer service representation to people who have a very limited understanding of your concerns, even your language is very inconvenient. You may as well be speaking to a robot when you call for customer service. I was trying to stop service on a phone that was stolen and neither the rep or supervisor would try not look into how to help me, even after I explained how it was an emergency. They kept telling me that I need to verify the account with a one time password, even though I know all the credentials, but obviously had no access to the device to get the code. Metro always gives you a hard time when you’re trying to stop service… The rep was even asking what is my relationship to the person who I bought the phone for. After all these years, you think Metro would progress, but it’s still below par.

Horrible customer service, old half ass working phones, they added insurance to a phone I never approved of. Called 611 with questions. Only answer to our problems was to buy an additional phone with a higher phone bill. Three phones for two people was this foreign guy's only option available. Only to discover we have been paying for insurance on one of our phones without consent to purchase the insurance. We never asked for the insurance. It was just added. It's been several years paying for insurance we didn't know we had because WE NEVER SIGNED UP OR AGREED TO INSURANCE AT ALL.

I'm not giving them any starvation all, the phone they sold me sucks, it does exactly what it wants to do, it can't figure out words l spell, at all it seems illiterate, and the time to process data is slow, they out of the blue, began to send me messages about the data that was supposed to be unlimited, now they state that l have utilized 100 percent of that, I feel disrespected and scammed actually, terrible company and service, don't purchase anything here, if a company resorts to hidden slime ball tactics why in the hell would you deal with them.

I currently reside in New Buffalo Michigan, which borders Michigan City Indiana. Metro by T-Mobile has a store in Michigan City Indiana. I work in Michigan City and rarely and I mean rarely do I have a signal. When I am at home it is just as bad. I actually have started to use Xfinity WI-FI that I pay $10.00 a month just to be able to use my phone. So T-Mobile/Metro by T-Mobile does not seem to have the best coverage. I am in the heart of America and can't get a signal, I will be switching to AT&T before my next billing cycle.

Very patient kind. Walked me through all the steps. They spoke kind words. I’m not good with smart phones. I was having trouble. They walked me through every step of the way. I was pleased with the service.

Went in to Chiefland Florida location to get service. First tried to sell us sim cards. Didn't need. Then didn't even test phones before we left and have had nothing but issues ever since 3 days of service and it is terrible. Think I'll stay with Visible.

This company doesn't know what they are doing. They keep screwing up my phone plans. Had Prime and pay 10.00 a month and now I get a message saying it was canceled. Keep changing the bill to something different. Tired of going to the store to try and fix it.

The Metro PCS in Greeley, CO was fantastic. Very personable with excellent customer service in helping me select the best phone and coverage for my needs. A replacement phone was needed immediately due to theft. The team was articulate and helped me navigate through the process. Exceeded my expectations! Thank you.

Ordered a phone for my son. Ported him over Nov 8. Never received phone or the refund. Going back and forth. Got all the proof. They gave me the money back for the plan not the phone. Got all cc numbers. Please respond to me. I've been a customer for 15 years and never had a problem.

Unfortunately you need to pay for the PREMIUM SERVICE or you'll experience slower speeds than normal halfway through your monthly billing cycle. Premium Service should include Amazon Prime - It does not - not for me anyway. I set up auto pay to save $5.00 ... Auto pay charges your account a couple days before your billing cycle ends. Been here a LONG EXPENSIVE 10 YEARS. It's time to find a different carrier.

Yeah I switched companies canceled my service and they kept my money like criminals... I called several times trying to get my money back disputed with the bank and they believe their terms and services supersede federal law for services rendered.

This is the worst phone service I ever had, I have to call the same number like 10 times for a phone call to go through, horrible. I pay 85.00 dollars a month and return. I get horrible service, my not completing any calls right now.

I had paid for service on 11/12/25. I switched carriers on 11/15/25. I called in for a pin. They gave me the pin but never told me I would lose the Amazon Prime I just paid for and they wouldn’t pro rate the months service. They kept my entire payment of $70.60 for the month's service for three days! But never explained any of that when I called in for the pin to switch carriers! This place is a total rip off! They actually charge you more for the Amazon membership than Amazon themselves charges! They also charge more for Google storage than they charge! I had service with this company for over 20 years and never one time was there a customer appreciation given. When I left they stole my money! That’s the thank you I got for being a loyal customer over 20 years! Thank you Metro!

Been a Metro customer for 5 years and I bought a brand new phone and I keep getting network service not connected on my phone every month. It's very nerve-wracking that Metro refuse to fix this issue. I called customer service numerous times but they would tell me to wait an hour while they do something on their end and still same issue. Emergency calls only. I gonna go with another service provider because Metro can't seem to care enough to fix their technical issues.

I would like to recognize Khadled a sales representative who works at Metro by T-Mobile off 510 w. Interstate 30 ste# 201 garland tx 75043 store who provided me with excellent service and handled my issue in a quick timely manner and fulfilled my request of service issue to my satisfaction being a Metro by T-Mobile customer.... He has a outstanding people personality. I was very impressed with my service help I got today and I thank you again for your help. I most definitely recommend going to this location and asking for him and get services through Metro by T-Mobile. Refer your friends and family as well.

I switch phones pretty often and Metro has given me nothing but trouble every single ** time. They constantly want me to upgrade my plan. I constantly have to call and speak with a rep that has NO IDEA what they are doing. Almost every time they are able to get it to work after giving me a hassle for hours. Metro is TRASH.

I have been a customer of Metro for over 12 years; a few months ago I was offered a “free” upgrade from a Galaxy A14 5g to a A15 5g, but I was required to pay $25 for shipping. I paid the $25. A few days ago, I called Customer service and asked for the advantage of the new phone, and was told the A15 had double the memory. So I went to the Walmart and bought a waterproof case etc. and today with the help of customer service changed it over. The lady, Jen, was very nice and spent over an hour. Together we went the through the settings, and then when we verified that the phone had 128 GB storage –oops, no it only had 64 GB storage. So I spent over 3 hours and $30 for no benefit for me.

I’ve been with Metro for over 10 years. I’ve been with Metro before Metro was even selling smartphones. Let me start with the last event of attempting to switch phones. Going into a Metro store is like pulling a wild card. You never know if you're gonna get service or the “cold shoulder”. And the one time I successfully got the service they threw out my SIM card. Somehow, my phone functions with my original service, maybe it's an ESIM IDK, but it would have been good if I could use that now. The WEBSITE HAS NOT BEEN UPDATED IN YEARS. PLEASE FIX IT. I should be able to verify my email in order for you hotline to even help me. That doesn’t make sense. I know that UX XD design may not be something that concerns METRO PCS Design team. However as a design professional. When I see the same website layout from 2016 and I CAN NOT VERIFY MY EMAIL, I would advise METRO PCS BY T-MOBILE to UPDATE THE WEBSITE!

To start the salesperson lied when we added the 4th phone to our account. He told us that they offered a free 5 g phone yet handed me a 4g phone, and claimed he was not allowed to activate it in the store. At the end of the transaction he charged us $12 for the phone. On top of that this phone drops calls consistently, mobile data rarely has signal. The service is less than second rate on 3 of the 4 phones that we have on this plan. The only phone that works even close to satisfactory is the original phone on the acct. I have had T-Mobile service in the past and was completely satisfied. T Mobile should be embarrassed for offering this service.

Don't let them make you fool like they fooled me: Thanks for reading my review.

The customer service on the phones are horrible!!!I've been w metro for 10 years out of convenience.. I was totally disrespected by the escalator person at the call center and she went on further to hang up on me when I had other questions. I will take the five lines that I currently have directly in my household and I will also disconnect the other 21 other ones that I have for my place of employment ASAP. Will not keep getting disrespected by non-speaking English Representatives that they have taken these calls regarding something important to the people that pay their way. Customer service is at zero very disappointed!!! Purchase a tablet this is the second tab that I purchase they turn this one on without my permission and charged me for it even though I did not call to get it turned on!!! I feel Completely violated!

I have been a Metro PCS customer since 2016. Today I called since I need to make changes to my account and received zero help, agents hung up the phone on me and were disrespectful, also they were in noisy places where I could hardly listen to them and refused to explain when I asked questions. They transfer my call without letting me know and had to provide my information more than 3 times. I had to call several times and since the deal they proposed was not good for me they refused to help me and did not sent the survey they are suppose to send.

None of them know what's they doing at all. A bunch of incompetent idiots. I'm so disappointed. They was good before. Now it's trash. I will never recommended anyone to Metro PCS. Bad taste in my mouth 😤 😒 😑.

Came in with trouble from my phone. Internet wasn’t working for some reason, and Azzy was patient and kind and extremely helpful. Helped me fix the problem in about 5-10 minutes and even cleaned my phone for me. 10/10 customer service.

Metro PCS is sadly incompetent. My sister, who is special needs and needs help with things, had their service. She broke her phone, and she got her a new phone through them. They gave her a new phone number with the new phone, but apparently never turned off her previous phone line that was specific to her broken phone! Subsequently, I went in the store with her and first asked them why she couldn’t just keep her same phone number, as I always have with Verizon, whenever I’ve gotten a new phone?!. They said something about how numbers are contracted and said it was actually cheaper for her to get her a new phone number for her new phone. So we accepted the fact that she now has a new number.

Went into the store to pay a bill, and I had a question about the phone numbers I was paying for. Sadie was rude, refused to answer my questions, and to top it off told me to go pay in another store! I have never seen anything so horrific as far as service, speaking rudely to a customer, and telling them to go to another store. My husband went in to pay the bill and she would not allow him to pay for mine. Moreover, she took a payment using my credit card and he signed my name to my credit card. This was not authorized by me. Further, she presented this receipt that says paid cash, when it was paid by my credit card in the amount of more than $117. What the amount owed was $108. Thank you.

Bait and switch is the best way to sum it up. Saw their commercials for months on end of their bring your own phone $25 a month plan.... but guess what? Just wouldn't seem to work. Had to get a new phone to recover account info off cash app in order to finish filing my taxes. So ended up having to buy a Motorola phone (which is a total POS btw), and then come to find out, my service doesn't include being able to use the phones hotspot, even though I'm paying almost double what they claimed in their nonstop ad bombardment on tv... even better and what makes me planning on dumping them altogether here very soon, is the ads.... from them, constantly!!!! I've had numerous instances where I can about guarantee they're "throttling" my data speed, full bars and it's barely running faster than old dial up Internet, and this is when I'm nowhere near my data limit either.

This company is one of the scammers to hit America. I am most recordings of them hacking my devices, my SIM card. And I still have these recordings, they are very disrespectful. They don't even have a main corporate store located anywhere which is very suspicious. Their service sucks, you pay for service, they're supposed to be unlimited data. But you can pay your phone bill there. Then, you will get a text a few days later, saying your a high-speed data has ran out of so you will. Your phone will be running slow. Why? If it's supposed to be unlimited, that's mean that it's not unlimited.

I have been on the phone for the last hour while at work due to an agent not submitting payment transfer correctly which is now affecting my work because I am spending an whole hour which you can see in the screenshots to take care of something that shouldn’t have even occurred. The lack of response time being in the phone a whole hour for a simple payment transfer is ridiculous and agent has me on hold still with no update or check in. Just has me on hold. The quality of customer service is unacceptable

Everything I speak with someone at Metro I have a very hard time understanding, customer service. There's differently a language barrier!! Not that the owners care. All about the money... I have been on the phone for months trying to rectify an easy situation, I thought. I've been hung up on, put on hold for over 30min several times. More than once they switch me over to someone to help me and the phone has literally rung about 50 times. Can you believe this 🤑, I can. This GREED HAS TO STOP. These companies take advantage of people making them very rich. They have not a care in the world. I wonder how they would react if someone was cheating them, or not giving them ADEQUATE SUPPORT AND, OR, SERVICE. Hello, Mr. Metro, how are you feeling today? "RICH". SHAME ON YOU ALL!! I'LL PRAY FOR YOU, GREEDY.

Spoke to management online. I have a older lady grandma. Lives on fixed income. Screen froze. Can't receive one time code. I bought her a new phone and can't switch it over online because she can't get into account due to one time code. Management.ent told us online they will waive the $30 fee as a courtesy to keep business given it's not her fault. The store on 103rd street Jacksonville said no they won't do it and that they have to have the $30 after they lied to me. Kept my $45 for wifi. Said they mail my new wifi box. Kept my $. Never got box. Store on 103rd street Jacksonville is disgusting. Horrible people. Steer clear of them. My name is Mark **. So utterly disgusted they stole and lied to us.

Metro PCS has not let me speak to a supervisor. Three phone calls now. Refuses to resolve internet issues after paying my bill but phone with my own money and was treated like they were upgrading me. They upped the price from $25 a month to $50 a month. Quality of Internet and phone service went downhill and during peak hours when I am trying to use it for work it absolutely their system does not work. There is no resolution. They refuse to work with me. They refuse to answer their phone in a timely manner that is conducive to a work day. As soon as I can afford it I am leaving this phone company and I will never ever recommend it. I would not recommend this company to my worst enemy. This company is so bad I don't even want to give it 1/10 of a star review.

This is the worst company I have ever dealt with!! All customer service reps are from other countries so there is a language barrier. EVERY time I call I am on hold at least 39 minutes before someone picks up the phone. Nothing can be resolved in the store so I have no choice but to deal with phone customer service. They offered a FREE phone with increase data plan, then charged my card on file (autopay setup to save $5/mo) $52. I was calling because I never got the FREE phone and I'm being told I owe $77 now and that is new monthly bill. OMG.

The pricing is inconsistent and I have to literally call every month to resolve. They never honor their word. The total error was less than it’s been in the past. There was a discrepancy of $5.42 this month which they disconnected my phone for, which is more about principle than anything else. Next month is already projected to overcharge me $15.00. They insisted I had 7 lines on my account and said I had to wait 30 days which would take me into another month.

I am very disappointed in MetroPC. I bought a Android phone and it would not call out until you try calling 3 to 4 time. l was told they will replace it but they only led me on for 2 months. Now I don't even want the service anymore.

I would like to say that I received the Best customer service from Maria at the metro store in Santa Ana California. Really polite, considerate and professional. Thanks Maria. Whatever can be done to recognize her she be done immediately.

They stole $160.00 of my hard earned money for a phone that I don't have. Never doing business with a company that steals from me. They are all lying thieving charlatans. I have filled a complaint with the FCC.

I would give them -1 if would be possible, shit service for lots of money, I used this services for 2.5 years and paid $50 every month. Last 2 months I get issue with my finances and ask the cheapest plan what pretty shit and I lived most of the month struggling without internet, but was fine for me as I just paid $30. Next month I got a bill for $40, and I was pissed and connect support, operator trying to look for excuses and after fight with him, he apologizes and say yes you should be charge $30 with autopay.

Customer service is terrible. I couldn't understand anything they were saying. I was on the phone with them for hours 3 different times. Never accomplished a resolution. They sold me a phone over a phone call. I wasn't able to transfer my number over the phone or in person at the store after receiving the phone. I mailed it back.

Hey I’ve been with Metro for 10 years. Today I called to talk to supervisor, she was very rude and hung up in my face. She barely spoke English. As of today I’m switching over to AT&T. My feeling were hurt after the loyalty I showed them.

Tech companies don't care about your privacy. They don't care about your security. Metro spent 3 months laughing at me when I asked for help fixing my phone because my boyfriend hacked it. 3 months. I went to the store 5 times. Once I cried and they called security, I am now banned from a shopping center near my house. They refused to help then and even now they refuse to unlock my device which I paid off in full. They refuse to refund the money I spent when my boyfriend was stealing my service plan and my phone number. The most anyone would do to help with my device and my accounts was say "ask your boyfriend to stop." Well, I did do that. And he went to jail for aggravated assault with a deadly weapon. I survived. And my phone still doesn't work. If anyone from Metro would like to reach out to me...my emails are also not in my control so you'll have to take that up with Google or turn my service back on. I'll await a response.

LJ & Max ** were very rude and insulting. Tried rage baiting but I am too even kiltered for that. So every time they cut mid-sentence and extended long holds, I just kept writing more and more public reviews. At the end of the call they just left the line holding to avoid the survey.

At this age and time, seeing companies like this that are making every process so complicated for their clients to do the most basic things is beyond me. I bought a new phone and need to transfer my eSIM - There's no easy way to do it. They are asking me for my PIN number - I provide it to them but they say it's wrong, so we try to reset it and then they tell me my answers to the security questions are wrong too. They made me go to the store to bypass it. I went to the store and the employees were trying to help. They call their support line and they started asking me questions about the account that I would only know the answers to if I could open the account...But I can't log in...that's the whole reason we are having this conversation. Now they are telling me that if I try more than 5 times, the account will be locked for 72 hours and then we will need to try again.

If I could give a 0 star I would. They charge you 5.00 fee to pay cash in the store. Receipt was not printing in the store. I called up and spoke to a supervisor to get a receipt emailed. After being on hold for 30 minutes, they basically told me they couldn’t help me and rudely hung up on me. I would definitely not recommend this company to anyone. They suck.

On the phone with Metro for six hours, calls drop, can't dial number. All of my calls go right to voicemail and the customer service people are nasty and very rude. In order to replace my phone, I had to buy it, there's no upgrade and on my screen, it's saying phone needs to be cleaned so Metro can download games from the Play Store. This Metro is garbage.

Worse company ever, order a phone online, received it and for an entire week. Nobody on Metro pcs was able to activate it, some representatives even hang up my calls, supervisors and manager would end the chat, nobody cares about you at metro pcs. Don't even bother to get service with them.

My friend and I visited the Metro store in DSM, Iowa located on SE 14th Street on November 1st. We were assisted by two young men who made the whole process so quick and easy. I was a US Cellular customer for quite some time and was tired of paying $200 a month for service with them. At Metro, we got 2 lines, unlimited everything, for half as much. It took no time for them to help us pick out our new phones, plans and set them up so they were ready to use when we walked out of the store. We couldn't have asked for better reps. They were able to answer all our questions and the bill is what they said it would be. Thank you for giving consumers the option to have great phone service at a much lower price than most other companies.

When I say that Metro PCS is the worse of the worse I'm very serious. I bought a phone in dec of 2024. This is nov 2025 and now the phone is not working. When I called customer service the only thing that they could tell me was to go in and buy another phone. This phone just quit working after I paid my bill. The phone just blacked out and will not come on. I will tell anyone go to cricket or boost mobile (which is where I'm going). Metro pcs just wants your money and will not help you with the problems that you're having with the phone. Metro pcs is a ripoff place and they have ripoff workers. I would advise anyone to find a better phone company. If they had something for zero I would put that but they have stars 1-5.

MetroPCS is a total scam. Their service sucks, their calls either drop or you have to attempt 2-3 times before call goes through. They lie about their promotion offers. I ordered the internet box with the promise of my first month being free, I never received my free month. Not to mention, I activated my box September 29th and on Oct. 13th I was billed after only having service for a week. I do not recommend. Please use another service.

I live in San Antonio, TX and went to the store located at 6531 FM 78 Ste 107 on May 10, 2025. This guy was on his phone while selling me a new phone with Amazon prime included. Hence this is why I have been having issues every since. It looks like the person who previously had the phone number was not released in order for me to utilize it. My banks would not except this phone number nor any other businesses that used my phone number to verify anything, I updated the phone number for all business purposes and did not work. So needless to say I loss a lot of connections. anyway back to this guy being on his phone, I looked at him with disgust and said hello? "Do you not see me as a customer?" He said "I apologize, my girlfriend broke up with me"???

I have been a loyal Metro customer but they are starting to hire scam artists trying to scam people out of money they already paid. I just witnessed a sales representative try to double charge a ** man that he already paid. The sales person was trying to pocket the money which is disgusting! I'm thinking of switching companies

The phones work great but don't get the Internet. My first modem never worked very good and they finally replaced it then the new modem worked for about a month and all of a sudden it came up and said no sim card. After 4 days dealing with tech support they said I needed a new modem and that I must have broken it so I would have to pay for the new modem. I cancelled. Wish I could give 0 Stars.

I am extremely dissatisfied with MetroPCS. I’ve been a customer for nearly 10 years, all phones were paid off, and I had two accounts. I tried to unlock a flip phone for an elderly family member, which was fully paid off and not locked, but MetroPCS failed to unlock it despite a week of daily calls. They repeatedly promised 24–72 hour turnarounds, which never happened. Their customer service is terrible, confusing, and completely unreliable. I will never recommend this company.

Have 5 lines & needed a new device, called & was giving a new #, charged $30 for a free with a new line, $25 active, suspended my acct. for $25, bill due on 11/5, it's 11/2. They treat their existence customers Horrible, MetroPCS performs fraudulent & illegal actions to service.

This morning they deemed my telephone obsolete and shut it down without notice. Unacceptable. They just turned it off in the middle of the day on a Saturday. No kind of notice whatsoever. No help at all give me through the weekend. Help.

I don't recommend MetroPCS cause they marketing or offers are under lies and misleading information for the customers. So you better make sure before fall into that shit because they just want to own you while you're stuck with them!!

I have been with Metro more than 12 years. Lately I’ve been experiencing a network issue often and a scam of 9 dollars forced charge for insurance. Any of you ever experience that? I paid my monthly payment and my service still not active. I talked with customer service last month and she said it’s a must to pay $9 because I changed my old phone. I bought my current used phone from outside of MetroPCS. They charged me a service fee when I switched phones. But Why are they forcing me to pay $9 dollars monthly when I didn’t agree to it?

This company has fraudulent practices. I constantly felt ripped off by their deceit to where I finally switched to Xfinity. I gladly left this company on 9/2/25. These idiots hit my bank account for 55.00 for a service I no longer was getting and there never was an autopsy agreement. They acknowledged the mistake of course saying they don't know how it happened and told me my bank needed to fix it. I called my bank first because my dealings with this company has been on the level of criminal activity. DO NOT DO BUSINESS WITH THIS COMPANY EVER. STILL TRYING TO FIX THE UNAUTHORIZED PAYMENT. WHAT A JOKE.

So I went into the store on Central Ave in East Orange NJ and the guy was a crook. Stole my payment, deleted my account and had a nerve to say I have to pay a 57.00 reactivation fee. SMH. Get it together people.

Metro by T-Mobile is COMPLETELY UNSUITABLE for foreign companies requiring local mobile providers during their work in the United States. A NUMBER OF UNPROFESSIONAL and UNACCEPTABLE issues include (but not limited to):

I visited the Metro by T-Mobile at 5210 Chamberlayne Road Richmond VA 23227 on Friday 10/24/25 in the afternoon to exchange a defective gateway. I spoke with customer service previously regarding the device that I purchased on 9/30/25. Customer Service attempted multiple times to reset the gateway and they were unsuccessful. Customer service also and shared that I could exchange the device as I remained in my 30-day window. I also called a representative at the store of purchase and shared the same information on Thursday 10/23/25. The agent was polite and shared that I should bring the gateway to the store, but they closed at 8 pm. On Friday 10/24/25 I walked into the store and encountered a very disrespectful, unhelpful and somewhat mocking agent who attempted to bully me into making a purchase instead of a fair exchange.

Very bad business and very bad customer service over the phone dealing with the situation where they're saying they cannot really assist me from keeping my underage child off someone else account without my permission. I will give them a zero with help and customer service.

Please do not go in person to Cedar Hill Texas store if you want to be scammed. Sam who works there will try to get you to buy another phone and will actually place a third phone without your knowledge online your account until you look at your account online. Better to pay online since you see exactly what you are paying and how many phones too!

Metro PCS refuses to correct my issues after paying them to overnight my new phone! Absolutely refused to help me! Customer 25yrs! They want me to forget about my phone and my money! But tried to get me to buy a 3rd phone after being robbed for 2!!!! I was robbed and violently assaulted on the 13th,I ordered another phone, paid 45 bucks for overnight delivery, 10 days later UPS still won't say what happened to my property I paid for or refund my money! They robbed me for the second time in one week! Rude! Unprofessional! Liars! Thieves! And now I'm out of a second phone and my money and they're continuing to lie! Not caring I'm about to go straight to Bay News 9!!!! I'm done with UPS and everyone should be careful before doing any kind of business with them! Metro I paid and ups never delivered and metro pcs is blaming me, the customer! The victim!!!

I was having issues with the sim card. When I called CS, they suggested I go to a store. The nearest one was 30 miles away. I lived in a rural city outside Augusta. A rep by the name of Saeed asked for me to open my cell. He took it and proceeded to type very fast and held my cell away from me. I asked him what he was doing. He stated he was checking it, I ask to see what he was typing. Instead of showing me he handed the cell back as soon as he was done typing. Stating nothing was wrong with my cell and dismissed me. I left feeling deflated and suspicious. Within a week I started receiving notifications about a recent review. When I clicked the link, it was a 5 star review Saeed left himself. He committed Identity fraud in doing so.

I had a terrible experience at MetroPCS on Boston road The Bronx New York. The person who is selling me my service the person just scammed us all together. We wanted the lowest plan and he gave us the highest plan.

If I could give Metro by T-Mobile a negative star rating, I would. This isn't a phone company; it’s a poorly organized scam dressed up in magenta marketing. My experience over the last six months has been an absolute, soul-crushing nightmare centered entirely around their customer service and their truly predatory billing practices. ​First, let's talk about billing. They operate on a bait-and-switch business model. They tell you about a credit and then next day is a lie.

I would like to start by saying the first month with Metro by T-Mobile my experience was great. Shortly after that I started having problems. My Wi-Fi barely connected and was constantly going down. When I would contact customer service about the issues they would generate a ticket and reassured me that I would be notified when the problem was resolved. They would never contact me the problems never resolved. The last time I contacted the customer service on tech support the guy was very rude and not helpful at all. He wasted about an hour of my time to let me know that it would be 24 hours before the problem would be resolved. It must be something that told to say because I heard the same thing every time I called about the problem. So if you are thinking about getting Metro by T-Mobile I would shop around first. If it was possible to give zero Stars that's what I would give.

Poor service especially after Tmobile gateway merge. Poor navigation to add or remove services. Unusable metro app. I am done. I can't even cancel a service for a gateway online. I spent hours on the phone on numerous occasions with text. Without any help, I have installed, uninstalled, installed and uninstalled T-Life app that does not work with Metro P C S gateway through t mobile. Go figure that one out. I have spent way too much time. Find organize and manage my gateways. It shouldn't be this hard.

I have a Metro phone and I have had it for over a year. It was only on for one month and I would like to unlock it but they say I have to have service for a year before they would do that and I am mad as hell about that cause now I have a phone I can't use at all and they won't help me out with unlocking it so I can get service with who I want to. Metro PSC sucks. I don't like the policies when it comes to something like this. This is why no one likes Metro PCS. I will never recommend anyone to your stores.

Were shall I start with the crack screen on every 40 phones I've had from Metro or my loyalty on cause it was affordable and easily to obtain or when I've purchased a phone at a metro store and walked outside the store and couldn't get reception. Now that's loyalty. Cut me some kind of deal for godsake

I went to MetroPCS and I paid for my iPhone outright. I’ve had my service for 7 months. I went to change to a better company and Metro locked my SIMs on my phone after I paid for it. I’m filing a lawsuit today.

Online ordering got address wrong and email wrong and said they would fix my shipping address but was not done and did not receive my phone. Very poor customer service and did not change address at all.

Ms ** at our Metro on Dowlen Road was excellent, she has great customer service skills and she provided second mile service. I definitely recommend customers coming to see her. Everyone go stop by and see her.

Don’t deserve no stars…. If I paid for a phone cash, my phone should be unlocked. I was loyal to y'all for a long time. Y'all employees false advertising information about how long you have to be with a company to have your phone unlocked to any company. And now they telling me I have to wait another 43 days just to have my phone unlocked. That’s not what your employees said when they was selling me the phone. False advertising information should be a crime. I will not be coming back to metro pcs. And I will let everyone else know y'all lie about everything.

Customer service is unprofessional. I called in at the beginning of the month because my bill doubled. The first representative i spoke to was supposed to remove 2 lines from my account and the representative got authorization to waive charges from the previous month but the representative i spoke to did not do remove my other lines and did nothing to lower my bill. I then called in again today because I noticed nothing had gotten done and the representative I spoke to today said there is nothing showing I even spoke to a representative at the beginning of the month.

Constant endless push notifications. They silently install apps and change your lockscreen without permission. They ask, your pics. Carrier asks, for two step via text... They literally have to identify the phone both ways. The same. It's idiotic safety feature. 0/10. Trash service.

Worst phone provider. They offer 40 bucks for unlimited data for NEW customer only. Meanwhile they keep their old customer on 40 bucks for 10 Gig data. Instead they are asking the old customer to pay 48 for unlimited data? What kind of business model is this? Treat loyal old customers a rock and treat new customers with diamond? Screw them. I am out!!!

This company will allow you to move on, update, upgrade your phone. Do not call customer because you will get repeated sayings over and over and they will not allow you to speak with a supervisor. They will unlock your phone. Where on earth is the customer service call center located? No stars. Thumbs down. I was given the runaround, told I had to call T-Mobile who recognized my phone number as a Metro PCS number and I was told to call metro pcs by T-Mobile. I got the same line over 5 times and 45 minutes before a supervisor.

Incompetent store agents and customer service agents. My phone was lost in an Uber and not returned. The first store sold me another phone and in less than days said they couldn't give my money back. 2 store canceled the original phone so I could get my number back. Then I ended up with 2 separate bills and If that was not enough I found out the 1st store put a number on my lost phone and now they want me to pay for something I couldn't use. The agent who put number on lost phone should pay for it and lose her job. They do not have permission to debit my checking account for their error.

My experience with MetroPCS/T-Mobile has been one of the worst in my life. For over a month, I have been unable to recover my PIN code, which means I cannot access payments or basic services. Their customer support feels like dealing with bots — Endless loops of automated texts that lead nowhere. The whole system looks and works exactly like a scam trap, where you are stuck with no solution. I’m done — This is my last month with them. I cannot recommend this company to anyone.

Went into the Fall River, Mass store yesterday because no one was getting my picture or texts for two days now. It seemed like the clerk was "trying" to help me. She was all by herself, which is horrible when the place was busy. After 2 hours of messing around with my phone, she said, "I don't know, I can't figure out what's wrong with it". So, of course, I had to get a new phone.

Deceptive Advertisement. Flyer in store relates. Keep the phone you love. “One line Unlimited5G $25/mo.” Bring your phone & number. That’s great except they won’t allow present customers to change. Liars!

Both stores in my County have no one that speaks English. I was turned away by both stores. My phone is broke and need a new one. I've been with Metro over 20 years I guess it's time to change. Absolutely ridiculous. I've never been so insulted by the things that I did understand they were saying in Spanish in my life!

If you value honesty, your hard earned money, and true customer service, this is NOT the provider for you. I ordered a guaranteed “upgrade” then the idiot added a line to my account WITHOUT my permission, then bot course added the charges again WITHOUT permission. So I had to call back. Then less than 10 hours later, I noticed the battery on the NEW phone wasn’t holding a charge. I called AGAIN. Then was told I’d get a replacement phone. Now, I just checked my email to find these idiots have LIED AGAIN by saying they don’t do replacements.

I am absolutely livid with these people. Their service is expensive. They only provide stupid iPhones for upgrades. I asked for a 72 hour extension on my service and without telling me, they only gave 48 hours so now I'm fighting tooth and nail to find a way to pay my bill. These people don't care. I'd rather leave 0 stars. DON'T WASTE YOUR TIME WITH THEM!! They are the worst service.

Me and my husband went into the Metro store downtown and Joel and Alex helped us. Joel handled everything great, they both did. But Joel did most of the setup and everything. He gave us a GREAT deal and we went in there telling him our budget and we walked out spending only our budget for two lines. I would definitely recommend this store to anyone looking to save money and get a GREAT PHONE. Thank you Joel for all your help, Alex too. We are beyond happy with the customer service we got. He knew anything you can know about the phones.

Terrible customer service!! I just switched carriers and had prepaid for the month of October. And they will not refund my $110 for service is not rendered. It is terrible business practices to keep money for services that you did not provide. I called and spoke to customer service. Was hung up on three times. I have a case ID **. Their finance manager, Tyler advised me to reach out to my bank to do a payment reversal because they will not give me my money back. What a terrible business.

Lied to about pricing, and would not take responsibility, guess that's how they think to get a dump going. Learned a hard lesson about Metro, wondering why I just didn't go to T-Mobile in the first place.

Woke up this morning internet don't work. Says all my devices are connected but nothing works. Spoke with 3 customer service reps and a manager did all the troubleshooting you can. Was told by manager to go exchange at store. Been to two stores still no new box. It’s 9pm still no internet. SMH. Makes no sense. They don’t care about their customer. They just want money. They're rude and not helpful at all and crazy part I just paid my bill today so why I don’t have internet. I'm confused. Would not recommend to nobody. I have never had this problem with no other service. Will definitely be switching. They can have this mess and work in their customer service skills. Oh yeah I connected to my hotspot and everything working like normal. SMH.

OK, so I have been a customer for 10 years, and these people have ruined my life. They have close to my account. Open app another account. Lock me out of my account. Shut my phone off every month after I paid my bills for a year and a 1/2. Had meet the manager of the store. Had me arrested, put in jail was videotaping it and lied to the police and told them I was trespassing. Unbelievable and I lost my license. I lost my car and I can't get ahold of anybody.

Would give zero stars if possible. Ordered a phone online. It was lost by UPS during shipment. Customer service is worthless!! Agents are foreign and hard to understand. All day trying to resolve. Not

If I can chose below a 1 star I would. Customer service completely sucks. I would rather at this point switch places. They're so complicated and extra and unhelpful. I called just for a simple change in my phone plans but I am on hold for more than 30 minutes and as busy as I am I don't got time to play their BS. No one answered my questions and they just seem to not care at all. Employees are rude that I had to talk to a supervisor or manager and no one was on the phone with the same excuse every time.

The actual service is okay as far as signal goes, but time and time again my service has been randomly stopped even with my bill being paid up. They do not know how to fix anything in store ever and the phones are absolute garbage Motorola and Samsung. They say they reset your service and to wait 2 hours but they constantly lie and don't even do it. Customer service is an absolute joke and full of scammers and liars too. Never issue refunds and say they do and they don't understand anything you're asking them for. This company went downhill very fast and I ended up moving elsewhere. Do not waste your time or money. They also get hacked a lot and numbers randomly get ported out and they shrug and don't know why. What a joke.

I paid my bill $75 that's what my bill said online. This morning, my phone services was suspended because out of nowhere, I owed $20 now. I tried calling customer service since I won't get paid until Friday and the automated system tells me they can't transfer me to a live agent since my account was suspended. What the heck is that all about. I've been a loyal customer for almost 3 years.

Do not trust what Metro by T-Mobile says. They lie, backtrack and tell you whatever they think you want to hear to keep your money coming in. Supervisors abuse their power. One locked me out of the app because she didn't like what I had to say. Don't trust them. Use another provider if you can.

DO NOT ORDER ONLINE!!!! Go to a physical store....I ordered a phone last week and I'm transferring my phone number...well I haven't been able to call anyone or receive phone calls for 2 days!!! And I got emails both days saying out for delivery!!!!! Again it's delayed...it was on the truck today but obviously the driver had better things to do...I even looked on a live ups map of the driver and he was in my town at a little after 4!!!! Wtf!!!! Do better!!! Severely pissed off!!!!

I've had the worst experience yet. I brought my own phone and number and wanted to get the wifi box the agent had me to change my number and then the agent set up two different accounts for my phone and wifi box he told me I couldn't keep my same number, fast forward, I port my same number not the new number Metro by T-Mobile gave me to AT&T and AT&T retrieved my number and I got a WiFi box. I cancelled Metro by T-Mobile within five days. Worst experience ever. Be careful with those promotions. Everything isn't detailed in it.

Worst phone company ever. Best options for you would be cricket and boost. DO NOT BUY FROM METRO PCS. They say free phone with new number but want to charge you up to 145 for a phone when their plans are only 40, 50 and 60 dollars.

I got a text today 9/14/2025, saying I had to make a payment on my account or they would turn off my phone service. I had to change my payment debit over a month ago. I give them my new debit card information soon after. My August payment was taken out on 8/15/2025 with no issue. Now this month they claim I no longer have auto paid set up? So I called again and give them the card information once again. Then I realized I did not get a confirmation number. So I called back and found out the auto pay still was not set up! The people they have working at these call centers can barely speak English. I was put on hold over and over again trying to get this problem settled. Hoping they finally have it set up this time?

Metro play games and give me the runaround, some of people that work for Metro can barely speak good English, and it is very difficult to understand. Some of agents they are rude. I felt underappreciated as a customer. It was so stressful trying to get internet home service with them. Not only that, I gave my address, they send my package to the wrong address, they gave me a run for my money and making me feel like it was my mistake, which in reality was their mistake.

Worst network, my calls keep dropping for almost a year, the customer service lies a lot, changes your plan without your knowledge and charges you on a higher plan. Am done and so frustrated. Joosh this network is very unreliable. NEVER using Metro.

I've been a customer for the last several years but only recently have had horrible coverage. Dropped calls, glitching, freezing, and pixelation, even though I have the "unlimited" plan. When I contacted Metro, they told me they could fix the problem remotely, it didn't work. I'm constantly getting texts saying I've used up my data for the month. When I reminded them I have "unlimited", they told me I need a new phone! I think I just need a new carrier!

I saw an ad on TV about Metro PCS and I called and ask if I can purchase a replacement phone for my wife and they sent it. No, here is the scam. They canceled the phone. They didn't send a purchase number and when I called customer service, they called me stupid and asking stupid questions. I called T-Mobile and they said they needed my bank card number. He hung up cause I didn't give him the numbers. God, we lost $55 on this scam and no one helped; they just covered everything.

The worst company ever first. The towers wouldn't work. Second, they lied to me about when I cannot unlock my phone. My phone was brand new. The screen wouldn't even come on. I couldn't get no help 3 hours on the phone 432 days. And I still want me to pay the bill. No understanding. Very disrespectful. The worst company I ever dealt within my life. Please save yourself. Poetic and pain. Do not sign up ever with this company. Have a blessed day.