Metro by T-Mobile Reviews

I went into the Metro store on north Broadway and the guy behind the counter didn't know what he was doing. I went in to upgrade my phone and I'm telling him the way I got my last upgrade 3 years ago and they gave me a credit limit to get the phone I wanted. He rudely interrupted me and said, "How Important is your phone number to you, the only I can give you phone is to get a new number." Say what. He didn't acknowledge any of my questions and ignored everything I said to him. Before I walked out, he goes, "Well, what do you want to do." I have been a loyal customer for about 7 years and I have never been treated this way. So I'm still stuck with a phone that barely works because of his negligence.

Review: I’ve been a loyal MetroPCS customer since 2003, but the experience I had at the MetroPCS store located at 1167 Pleasant Street, Fall River, MA 02723 was the worst I’ve ever had. On August 6, I went in with 5 phones on my plan, simply trying to replace an old phone and keep my number. Instead, the store manager ** (#**) canceled my phone from my plan and set it up as a brand-new plan. He promised me it would be fixed in a week, but every time I went back, he pushed me off again.

MetroPCS have the WORST Customer Service. The automatic system is not worth a **. The ** language barrier is off. They NEVER give the correct information. Place you on hold and never come back. You have to keep calling back. I've been a customer since 2021 and get treated like **. The Supervisors act worse than the Reps.

The worst phone service provider in the world. Metro PCS is a thief.. That make changes to your account without getting your authorization. Then to change the changes back that you did not make you must pay the incorrect bill first. Hell. Places is full of it. Has nothing but New York street vendors robbing from your account every month. I paid their bill for months because I didn't want to take time out and go fix it Which 611 can only Do... The fact that didn't commit wire fraud and automatically deduct that from my account without my written authorization has me especially because they don't own the credit card company so that need the credit card companies also participating in the crime. Best of luck guys. Sanford MetroPCS great location. Good manager. Great young people working trying to help you out. The fact that they put everything off on 611 is how they must do it but I'm sorry for a bunch of these MetroPCS T-MOBILE ..

I have been a customer for a while and have consistently experienced poor service. I've encountered false advertising regarding upgrades and pricing, and both in-store and phone representatives have given me conflicting information. My most recent issue has been trying to port my number, which has been a frustrating experience for the past week and a half. I have been sent back and forth between calling a specific number and visiting a physical store to verify my ID. The latest issue is that a representative is refusing to verify my ID without a manager present, which is holding up the porting process. It will be too late soon and this number is on everything in my life.

I called the store to ask for help. The woman staff member picked up and didn't let me ask a question. She rudely said I have to go to a store. I told her I had a question, trying to avoid driving to a store. She declined identifying herself and she refused and hung up.

I've had Metro for years and the last year their cellphone internet service has been horrible. When I call customer service, I get the runaround and different answers to what the problem is and it never fixed. I never had a problem before. I have an unlimited plan, but they slow my Internet down when I've used a certain amount and most of what was used was my phone trying to connect. I even upgraded my phone, which I was told would help. It didn't. I'm moving on to somewhere else since they can't figure out how to fix the problem.

Willow Grove location left the note on the door on Aug 29th, "back in 20 mins" but no exact time mentioned. 20 mins was more than 2 hours!! West Chester PA location were rude & unhelpful & don't have phones promoted or any watches at all. It's FRUSTRATING!

I had an issue and called 611. My call was answered pretty quickly and the lady stated she would access my account and help me. After I gave her a code she sent to my phone, she said she would put me on hold and be right with me. 30 minutes later, my call ended up going to a survey line. I didn't leave a very high rating and another lady came on the line and apologized that I hadn't been happy with the assistance I had received. She asked what caused me to rate the service so low. After explaining, she apologized again and immediately jumped into my account to assist me.

Went to purchase cell phone and Wi-Fi. I was ripped off for 301.19 by customer service representative. She failed to give receipt. Said I paid cash, proved I paid with debit and Don't have my money back. She applied 120 dollars to my account and the rest of the funds they have no clue. This is clearly theft and they have done nothing. Such a disservice to our community should be boycotted. Never go to the Hechinger Mall location. it is definitely a dishonest business

I've been a loyal Metro customer for nearly a decade, boasting multiple lines on my account until my divorce forced me to make changes. Despite my circumstances, I was charged nearly the same price for just one line. It took a formal complaint, but eventually, a commendable Metro agent lowered my bill significantly.

I have been a loyal customer of MetroPCS for almost 20 years, every year the service has been getting worse and worse. I have a Motorola phone that literally blew up in my hand so I thought no problem, I have insurance on the phone, I will take it to my local store and start a claim. Three months ago, I got a call from a MetroPCS agent advising me of a change to my bill that increased the bill by $13.00. I was outraged and said that I was not paying for this increase. The agent remarked ,"No problem. We have a new promotion I will sign you up for."

Their internet sucks and when you can't use the service they still charge. I was told I would receive a refund in three to five business days. When I did not receive the refund I called. I waited on hold for an hour just to be told they changed their minds.

DOES NOT EVEN DESERVE ONE STAR!! So I purchased an eSIM for my phone, checked IMEI compatibility. Metro said it was good to go. Went to add the SIM, but it's incompatible with my phone. So I reach out for a refund because I can't activate my phone, so I can't get the code sent to my phone, so I can't do that. Contact customer service, they tell me, "We need to access your account," but I'm assuming since it's not active, you can't get the code. No duh, Sherlock. Bottom line is they would not refund me the money and gave me the run around. Old me to go in the store or dispute with my bank. What??? Unreal!! Would not recommend this company at all to anyone.

Tried getting service because they have good network but took my money and never received product. Asked for a refund they say 3 to 5 business days. It's been 15 days. I don't ever want service with them and will never try again.

Horrible customer service. Unethical conduct from a store manager in Cedar Park TX. Changed my plan without consent and now they don't want to refund the payment I made early. Don't go with them. They scam people!

I am writing to tell everyone that uses Metro PCS in warren Michigan that they need to go to the store at 22862 Dequindre Road, Warren,MI 48091 and ask for **. He was great. His customer service was excellent, he addressed the situation my nephew was having and helped us. He fixed what another Metro PCS store screwed up and didn't want to fix for my nephew. He made my nephew feel a lot better. I would definitely go there for anything.

Last time I went to the store in Warrington PA I was told a certain price for an upgrade and that no charger came with the phone, it had to be purchased separately. I went to a further store and they told me the real price and that it absolutely included the charger. I swore I would never go back to Warrington, but silly me- I did today. I went in to have my current phone swapped out for an iPhone that I already had, seems easy. They made the switch, and then added a separate line for my old phone. Nobody told me, nobody asked me, and I only noticed the new line when my old phone connected to my Bluetooth in my car.

I've been with Metro for over 6 years and their customer service has taken a huge nosedive lately. I spent 2 hours in the store for a simple upgrade and the new worker, who was not trained properly, kept getting kicked out of the system and never did accomplish a thing. I went to another Metro a mile from the first store and they couldn't do the task because the girl at the first store was still trying to do the upgrade even though I wasn't there anymore. Management needs to adequately staff their stores!!!!

Complete garbage. I always have 1-2 bars even in the city, it doesn’t matter where you are you’ll have terrible service. The app doesn’t even let me log in to pay my phone bill anymore. Extremely slow.

Constance, the Manager on Airline Rd in Bossier City, LA, was simply the best of the best! We opened 2 new phone lines, a line for a tablet, & a home internet device. She also helped me with my existing line of service. She transferred our information to our new devices, and explained everything in detail that we needed to know in order for us to have the best experience with our service. Thank you so very much, Constance! Metro is extremely lucky to have you as their Representative. Jacque

Wow I can not believe how I got treated at the Metro store in Lancaster. It is located at 3250 W. Pleasant Run RD, Lancaster, Texas 75146. I bought brand new phone from this store that they had to fix. They refused to give me a refund although I have been a long standing customer for nearly 20 years. When I called in, a metro supervisor hung up in my face. Stay away from this store and Metro no longer cares about their customers.

Extreme disappointment with my iPhone 15 Plus, I’ve purchased for $1400 which I purchased from your a store in Florida. In the two short years I have owned this device, it has experienced multiple serious issues:

I've been with this company over 5 years and when I came in trouble with the phone and took it to one of the stores they could not fix it. So I went to another and they couldn't fix it either so I asked over the phone agents with they help me and the only thing they can give me was a promotion even though I have protection on both of my lines plus a tablet. I think this is really rude behavior and it should not be tolerated.

I don't know who does the training for Associates but your West Butler location in Mauldin needs a whole day of training in how to and not talk to customers. I just went in to ask an associate about a problem I was having with my phone and her response was "WE'RE NOT OPEN" to which I replied. "We'll your door is" and she goes into this is explanation of well I just got here....

Yes I've visited the store today. Jay always is very kind and informative. Jay is always patient with customers. I've also had the pleasure of being help by Moe today as well. Very attentive to my issue.

3 months ago I went to Metro store in Rosamond CA. And got ripped off bad. Guy in store did not give me 5g phone I wanted. I get home open box it a 4g Nokia. My text msg are going to complete strangers and I can do nothing because can't get a text to verify. I pay to get ride to store again. New clerk laughs at me. Says I'd be happy to know dude is fired. They did nothing about the phone my number did not get ported and my social security check got cut off for a month because I missed their call. I did not know I had appointment because no text. They still have done nothing and I can't get any help at all. I I'll never ever get metro again and I hate the service.

Metro pcs stole over $250 out my account and when I called to get it back they don't care. They don't make it right. I was told I was being charged $30 and 274 came out. I'm not sure if they stealing but I'm still trying to get my money back. DO NOT TRUST them.

I have been a loyal customer of MetroPCS, now Metro by T-mobile for 7+ years. They have an unmatched $40 unlimited call, text, data plan that has made my daily essential communication needs with others, seamless. Unfortunately, I made a switch due to their extremely limited access to connecting abroad with their services. What I would love to see in the near future is broader international coverage (data, call, text, hotspot, international roaming) to multiple countries 150+ and with competitive rates. This, I believe would open a huge net for potential consumers thus generating a larger return on their investment in the long run. - Steffanie, NJ

J. P. was a blessing today, very kind, patient to my need. Help me resolve my problem. 🙏 Great agent with a lot experience dealing with customer. Thank you 👍 Mr. J. P. He deserves a raise... Thank you Metro for your service. 👌

Mind blowing. My phone broke 2 months ago. Went to store to get a new one and new #. They somehow they took me off my family plan. I called I asked them to deactivate my old # and to switch my new. They said I had to pay the 1 bill first, so I did and called back. Was assure everything was switched and the old # removed. Next month I get another bill. I call 1hr 34mins to be put on hold and have my call start over. Next rep they assure me everything switched. I asked the bill they said the wrong bill amount and then I ask how come I didn't receive a text. They flat out hung up on me.

While volcanos are bubbling and tsunamis are enrolling to the nearest shores you can count that Metro will still give you great customer service. For example ROEL was a customer service agent who helped me stay with Metro due to my finances being delayed. He assisted me that he could find a way to keep me from switching over to Boost or any other crappy provider by assessing my concern for an extension. The help I received was like gaining a friend in a sandbox. I'm highly appreciative for having Metro as a phone provider. Because of their ongoing friendliness and love for customers I will forward everyone I know on any other provider to them. Thanks Metro. You give light at the end of many tunnels.

7/30/2025, let me first say I have been a loyal customer of Metro PCS for 12 years now. When I went in to pay my bill for the month of August. I was assisted by the store manager (Alvin). He's not only handsome but also knowledgeable, professional and friendly. I have seen many staff members here. If possible please keep (Alvin) here at this location and I will continue to recommend this store to my family and friends... Thank you!

If I could give ZERO stars I would. I have been a loyal customer of MetroPCS & this store for many years. I have bought several phones here. I went there this afternoon and had a horrific experience with their manager named Bruce. This man never smiles or is kind to people, he always has a bad attitude and is arrogant. Not to mention the sexually inappropriate comments he would make about other customers. Today, out of nowhere he approached me and started to verbally attack me, humiliating me in front of other customers & employees creating a HUGE scene all because I sent him a text many months ago that he disliked for mentioning "God" to him. When I said I would then see the other employee for assistance, he immediately yelled out to the other young man who works there, "do not help her!" I stood there shocked and humiliated. The customers that were there with their little kids just looked at me in shock as well.

I have been a customer for almost 10 years. I received a phone as a gift ,which was not purchased from Metro. I took the phone in to metro which they activated. The next day I realize that calls could not be made out of wifi zone. Went back to Metro and spent over an hour with them trying to fix the problem. Still no service, I visited another office, spent over an hour and a half and was told to turn phone off for about 10 mins and it should work. Still did not work. Visited the office for the third but this trip I asked for the manager. He examined the phone for about 10 min then told me that the phone was not a Metro phone, therefore it's not compatible with their system. He showed me similar metro phones which he suggested that I purchased. My question to him was why would I do so when I already have a phone? The decision was that I had to purchase their phone or find another supplier, which I did.

SCAMMERS! THESE GUYS ARE WORSE THAN CAR SALESMEN! Bought phones, case protectors, etc... Was being helped by **. He was very nice. I had no issues with him, he helped us a lot. We picked our phones and everything. He gave us a price for everything, then his cousin ** comes in the store and takes over the sale? We were told one price by ** but charged another price by **, when I tried to mention to ** that the price for the plans was wrong, he just kept saying trust me, trust me.

SCAMMERS! THESE GUYS ARE WORSE THAN CAR SALEMEN! Bought phones, case protectors, etc... Was being helped by Frank. He was very nice. I had no issues with him, he helped us a lot. We picked our phones and everything he gave us a price for everything, then his cousin ** comes in the store and takes over the sale? We were told one price by Frank but charged another price by **, when I tried to mention to ** that the price for the plans was wrong, he just kept saying, "Trust me, trust me." When I asked for a contract to see the price that we paid for each phone etc..I was told they don't have contracts, the only proof of purchase they gave me was the credit card receipt. So as soon as I got home I checked my account to see what exactly they charged me for, and the amount was different than what we were charged.

I call customer service to try to fix an issue I have with my new plan on a new phone I bought. I ended up getting someone from the Philippines who couldn't understand what I was calling for. Call me crazy but a company which sells phones to people who the majority of which speak English should be able to talk to a customer service representative who speaks and understands English fluently. I'm stuck with slow speeds on my phone now because I gave up on trying to explain my situation to the representative for a 4th time. I'm extremely upset and really close to abandoning Metro for good. On top of that experience, I've had service issues at my place of residence and no one seems to want to help get it fixed. I would caution anyone thinking about trying Metro. They're a company full of people who don't care.

I ordered a phone online on the 17th of July. T-Mobile took my money out of my bank yet told me the order didn't process. It's now the 25th and no phone no refund. And they are rude and not helpful at all.

THE WORST!!! I have had Metro pcs on a family plan for years. When I decided to leave the family plan and get my own, the price went up significantly and the data is gone within 2 weeks. I use my phone for work and when the data is gone, my job extends 2-3 hours a day. Found a good plan somewhere else and will be leaving. Waste of time and money and leaves my Boss frustrated. The price I pay with Metro I can pay with Verizon or T-Mobile.

I have visited the Metro PCS store in Garden City GA (Savannah) due to convenience. Stephanie always seems to be there. She is an ** young lady with a very bad attitude. Metro was offer free tablets to their current subscribers just activation. Stephanie would tell every ** that entered the store they don't have that special and sell them the tablet even after it being advertised. I went to the Montgomery St store where the Manager escorted me back only to go in the back and return with 8 tablets for all who wanted to buy. Now today Stephanie has is taking cash without receipts and are not crediting people's accounts. I have contact customer service also their GC store which wants to fast talk and overlook the real situation. My money was stolen . My account was not credited, and I will be writing reviews on Stephanie, Lying Leo, and Metro PCS. Don't spend your money here. Especially not cash.

I purchased a Samsung S24 FE. After approximately a month, my text messages are no longer working. Google messages says that it is disabled by the carrier. I called their customer service who said they do not disable text messaging. I've seen other reviews of people stating the same thing. I use my phone for work and now realize that now no one has been receiving my text messages for approximately 3 days. Customer service didn't want to listen and would mute me for app to 5 minutes, approximately 3 times. She said she was creating a trouble ticket, but provided community. I know ticket number like they usually do. I have spent many hours trying to resolve this by restarting the phone, turning off the phone for UP to 10 minutes. Going through the Messaging app countless times checking settings.

There was a lady on the phone and she did not help us at all. She just kept telling us the same thing over and over again. We kept telling her we shouldn’t have to pay for their mistakes when they messed up. We were not paying 55$ to fix a mistake that was made by Metro.

This is the worst experience I've ever had at MetroPCS. Metro by T-Mobile Metro buy nothing. This is the worst. I bought a phone and they refuse to transfer it. After I was told that they were going to activate my device I waited 45 minutes with dead air being on mute and unmute multiple times hearing them laughing in the background, talking crazy after I bought the phone and needed to be activated. If I could give zero Stars I would. This is the worst experience I've ever had. I've been a customer for over 10 years.

I went in the get a phone and got more than I could ever receive. The staff and very knowledgeable and friendly. Their prices are A1. If you want a good deal, see Yassen. He will hook you up with a Really good deal.

The call got disconnected. There is no way for them to recall you want to call if been disconnected so you have to go through the whole process over again. They then processed an order wrong on my phone for a new phone device and could not cancel it or refund it or fix it and then charge my account and now I'm now having to deal with not having the correct phone not having service nor the device I needed or the money that they screwed up and overcharged for on a different device that wasn't even the correct one.

This is Cindy **. I was in a horrible situation and couldn't pay all of my phone bill and Virtual Agent James H. went above and beyond for me! He told me, "Here's what we can do for you for being a valued customer, we can change the plan of your Wi-Fi line to the $45 plan to lower down your current bill and your monthly rate." Brought my bill to $60 and now I can pay it! Mr. James you're amazing. Thank you so much!

Ask to speak to escalations manager, due to representative not fixing my problem and not understanding fully the situation. Upon being switched to the manager she never let me speak. She got on here and hurried up and said something. Not even sure what she was saying and then left me on hold for 3 hours. She needs to be fired! I have been with you all 5 years and she would be the reason that I am now looking for new services!

Service is okay, but not very reliable. I lose service in town often. Price is the best thing about Metro. However, I am writing this review because of their shady practices when cancelling services. I needed to switch providers since they offer no international coverage when you travel out of the country and need to call home. I called to get my account, transfer pin and let Metro know I would be cancelling services. This is important because upon doing this I was not considered a customer anymore.

I've had this phone company for years. They have always been worthless as far as customer service. The only reason I've stayed is for the prices. But now, there are no stores within 100 miles of me which makes this company even more worthless and a waste of time. Do better Metro.

I can't believe I was treated like I was. Really felt violated. Really they talk you in circles. Get you to believe it's going to be like they tell you. When they are so far from being honest or concerned really. I wouldn't recommend anyone to this company.

Went to get a new pad. Told me they had a special promotion. For 20 dollars a line I could get the pad for 85 dollars. They asked if paying cash. I said no card. All of a sudden the POS devices turned off. So I paid cash, no receipt. Found out 3 days later the phone was supposed to be free. Metro nor T-Mobile will do anything about it. Thieves and scumbags.

Called for Metro to send me a phone, they said I had to visit store. This was the 16th of June. June 17 went in to Metro on Lamar Austin Tx and bought the phone. The lady set it up and said I could call to change my number so when customer service tried to send a text they couldn’t because this feature doesn’t work on this new phone that I just purchased so agent had me do the same procedure 6 times. Still no text so he sent me back to the store that I bought the phone at and they wouldn’t refund or exchange or fix the new phone. So called customer service while inside the store and still no help. Now as of July 2nd can’t make a call on phone now and they just left me on hold for a hour and thirty-five minutes and no supervisor has came in all that time of almost 2 hours.

We ABSOLUTELY HATE the new Metro app. It's too much! Please go back to the previous My Metro. People don't have time to go through all of that with the new Metro app. We're just trying to pay our bills!🤦‍♀️

Ordered replacement phone on June 10th 2025, was sent wrong phone, wrong phone was returned, had to go to store and buy new one for $266 and some change because after a week with no phone I needed one for work. Wrong phone I returned was never refunded as promised. Selecting 1 for English with customer support is basically useless as none of the speak legible English, and don't really listen to problem. If phone is broken and unusable, why would want to keep sending a verification code to the broken phone??? Worst experience of my life. I will contact B.B.B. and got to bank to dispute charges since Metro can't do their job on their own. Two thumbs down for Metro PCS

My family and I have been with my Metro since about 2015 and overall the service isn’t bad. But what I don’t understand is why there isn’t any upgrades or offers for members who have been there for such a long time. I find it ridiculous that I’ve been with you this long and yet still have to pay for a phone fully out of pocket. I feel like it should have improved at this point. Seeing you all have offers for new incoming costumers but not your current loyal ones is bewildering.

Custom Service in the Philippines is a disaster. They don't listen or try to resolve your problems. They just transfer you to a number that nobody answers. After being treated that way, I will move my phone lines to somewhere else.

I would never get Metropcs another day in my life. Customer service is rude and they stole my money. I was tired of their service. I decided to go with another company. Before that I paid my bills but the woman who gave me my port number to cancel said that I would get refund. So I port my number, call next day regard my refund and they said that I don’t get a refund. I was supposed to stick with the service till the end. I was not informed that and that’s prepaid. I paid ahead for my service. Was not contract. Why can’t get my amount that I didn’t use? The lady was very rude to me. Hung up on me. Metropcs is a trash company. Thief! I will look into it lawsuit. Corporate doesn’t care having out of country ruined their business and steal people money. That’s not fair at all. Thief.

There are a lot of crap services out there but T-Mobile tops the list. Lazy representatives who hang up when they have no answers, unbelievably loud environment makes it difficult to hear the lazy representatives, no way to resolve issues, and they provided me a contract that they have not honored and expect me to pay for services I have not received. This company is weak and useless and I would encourage anyone to find a payphone before giving any money to this useless, lame, criminal company. If you want reliable service, write a letter before buying a phone from this corrupt (dis)organization! I would give it a zero if it was an option.

Watch out for these sells pe I le. They ARE GRIMEY! A female in the Penn Hills Plaza. A tall man that works in the store N. Highland Ave. They stack their numbers using the customers' accounts. Extremely shady! Then they want to disrespectful you when they get caught. To be honest the level of their respect, they should be TERMINATED.

One of the best locations I've been in had a great time with good vibes and great attitudes. Representative help me with no problems, actually went above and beyond to try and help me the best way they could.

This Ford Road location is the worst. The parking lot is impossible. The lady clerks are annoyed if they have to wait on someone. I went to ATT which was worse,, then I found the company I want, good luck.

My phone was stolen, so I of course needed a replacement, I was told upon purchase I had 14 days to return the device, my old phone was recovered by local police in 3 days, so I returned the new device at the store I purchased it from, just to get stuck with another phone, This franchise is so full of shit it's truly disgusting and dishonorable, I served my country for over a decade in the army, and Metro by T-Mobile treated me like a second class citizen in my own nation that I sacrificed mind body and soul to defend, This store has zero American values, and if you are any decent hardworking American, I would never give my hard earn money to this store,...

I went to pay my cell phone and the employee took my phone and added another line without my permission. When I went to take the line off they charged me $13.50. That's identity theft but nobody in customer service want to help me.

Been with Metro for 11yrs. Left after I asked for help with a new phone and was told I needed a more expensive plan. They didn't even look at the phone. It didn't fix the problem. New staff is inept, rude, untrained.

Had a Great experience. Toby V is a great guy. Took great care of me. Helped me with everything I wanted and more. Friendly, talkative and energetic. He's a people person and I hope to see him there everytime I go to pay my bill. He understood what I needed right away. Helped me and the customer's behind me in a quick fashion.

Call Metro three times, spoke to people that cannot understand English completely, went through the cycle, receive four codes and still no one was able to help me with the simple thing of call history. Everybody goes back to the same procedure but nothing was accomplished. I've been accustomed with T-Mobile, what Metro for more than 5 years and I don't understand it. Why is it so hard to get one person that can completely understand you and get right to the problem and give you a solution. This is ridiculous

I've been a loyal customer for 2 years. Charging me for reactivating my line when the phone lost service, and going on to give me conditions to reactivate it by forcing me to upgrade my plan? I mean, really? Thank you, Metro, for opening my eyes to other options for the first time. And in the same breath, no one in customer care talked about making up for the credit I had in my account for the days that I had no service. And even better for you, you had the perfect opportunity to sell to me a new phone, considering the challenges I was having, but being so shortsighted, you 'kicked me to the curb'. Thank you, again. Moving will be the best decision I make.

I have been a MetroPCS customer for almost 10 years. About a year ago, I had to switch internet service providers. After talking with the customer service rep at my local MetroPCS store I decided to sign up for the 5G home Wifi. Now the phone service is excellent and I have never had an issue regarding phone connectivity. However, the 5G Home Wifi is garbage. I don't know if I was sold a bill of goods or was just expecting more but I have had nothing but problems with the service.

I give their wireless service a 5-star review. My issue is their AI-generated customer service that gets 1 star. All I wanted to do was add 2GB of data to my husband's phone for his birthday. I have auto-pay on our plan, and they already have access to our credit card information. Their AI customer service must be on crack. It gave me 5 options, none of which fit my needs. When I did not pick one, it asked me to explain my issue. When I did that, I was cut off, and the 5 options were repeated. It asked for my passcode, which I entered, then it went into 2-step verification, sending me a code, but before I could even retrieve the code, the voice kept asking me if I received it and to enter it. I kept trying to enter it, but the voice kept nagging me over and over again.

Metro has become the worse service ever. Customer service is overseas and are not trained to handle anything beyond rate plans. I am currently speaking to someone in South Africa and cannot explain why my plan rate went higher when I asked for a lower plan. I am currently on the phone for 42 mins with this representative who has put me on hold and left. I was 25 mins with the previous representative. They will not transfer you to a US representative to assist as they may have better understanding of your concern. Leave now!!! With less customers and decrease revenue they will understand the power of the consumer.

Ana answered the phone today, Metro always tries to help me out and has never given me a hard time like today, 0 stars today. It should not be a hassle if one is paying and Metro is not losing money with a change I need and doesn't affect the company. Again 0 stars, it's frustrating to be frustrated this early in the morning. She did not let me do a survey, wonder why.

I recently purchased a Metro PCS Moto G phone. The lady didn’t tell me when I purchased it until after I purchased it that she could not transfer my information from my iPhone onto the android. After two days of using the phone all the sudden every time I try to use it it would say no Internet connection or else it would say network connection issues or else it would say sorry we can’t reach Google however I would hold my iPhone in my other hand and my iPhone had no problems at all. I don’t know what the problem is but I just spent $89 for nothing.

I wish 0 stars was an option! Do not order anything from Metro by T-Mobile. They have the absolute worst customer service! I called them yesterday and spoke to a rep to order a new phone. I asked for a specific phone, paid in full for it and was told it would be here in 2-3 days. After I hung up I received an email confirming my order and noticed they had ordered the wrong phone. I immediately called back and let them know that their agent had ordered the wrong one. Literally 3 minutes at most between when I hung up from ordering to when I called back. The 2nd agent I spoke to told me they didn't even have the phone I requested so I asked for the order to be canceled and my money refunded. I was told their team would reach out to me by email within 24 hours.

I think they have the best customer service on the phone from the Philippines in the “world”. I’m 43 and have seen a lot. ATT picks up the phone from home and has kids in the background and says, “what’s up”? MetroPCS has always astounded me with making me feel warm and listened to. They should get some type of award. The stores aren’t as degenerating as they use to be. I’m just here to talk about the phone service.

Alright, Metro, gather 'round, because we need to talk. You know, for a company that prides itself on "no contracts," you sure know how to lock someone into a nightmare. You managed to take a simple "free phone" promo and turn it into a full-blown criminal investigation. That's not customer service; that's a new level of scam artistry!

After 21 years with Metro I'm going to another company. I have really had it with all their lies and promises they will lose me over a $20 iPad. In 21 years I have never missed a payment and my phone was never shut off. I think that should count for something but this is a major company and they could care less about me or anyone else. As I leave the business someone else will take my place and they will continue to make their billions. Their service is horrible their promises and return service is horrible. They train all of their employees to take your money anyway they can knowing that once they do there will be no service after which, no returns, no exchanges, no refund! This is a horrible way to do business and I refuse to support them any longer. If everyone joins in and does not wish to support a company like this anymore then eventually they will go away.

I was with Metro for 11 years and was very pleased but when I went to add another line I was told by the metro rep that I had to do a whole new account for that line. The phone was mailed to me and I had to go to t-mobile to set everything up. My price went up. I'm not pleased with that. I'm gonna see what happens in the next few months. If I'm not happy I'll be going g to spectrum or Verizon. The metro rep lied to me. I pray the t-mobile reps are better.

This is straight thievery! I recently went into a MetroPCS store in the Chula Vista area that is very nice guy named Alexander. He talked me into a phone, and told me there was no risk at all that as long as I brought the phone back in 14 days, I would get a complete refund. And I always thought that was the same thing in the industry. I was so wrong! Since I am a retired attorney, I will take this another step if that's how they want to play. Well, I took home his phone and in 3 days I decided I didn't like it and the reception was bad! So I brought the phone back well within the time frame of the 14 days that I was told the only refund I would get would be for the tax which was around $15. I don't know how they could do that with a straight face. I'm really very very very upset! And I'm not going to let it go. I'm going to try and write every single social outlet and if necessary, I will sue them!

Bought phone. Phone worked for about two weeks. Started having software issue. It's kept shutting down. A lot. Had insurance. Called PC Metro...None or barely use of the English language. Confused on products by customer service rep. Told to call Assurant ins. (PC Metro ins company). I did, same language barrier. Sent me new phone after paying deductible of 69$. Received yet another broken phone.

My bill went up. I am not happy with this. No communication, no emails. No texts messages about changes. Been customer long time at $30 a month. Happy. Not now. $45 a month without letting me know. No help. You guys are bullies. Hard to understand customer service when talking. Not nice people.

So I am on a $60 plan and I got on that plan because of all the trouble I've had out of them. I've been on this plan for about 6 months and I signed up for the autopay which would take $10 off which would make it $50. Well I went to go pay the $50 and they suspended my account because they wanted 10 more dollars. Well I had just enough to pay the $50 and pay another bill. They ended up taking the $10 making it to where I couldn't pay my other bil.l so I called them, she told me that I took it off auto pay. Why would I do that knowing the fact that I would have to pay more if I did so. So then she goes to tell me that I wasn't eligible for auto pay even though I've been receiving auto pay for 6 months plus so then I told her that since she took my $10 that I couldn't afford to pay my other bill because that's all I had.

Today, 05/23/2025 I had to go to the store located in Us1 in Fort Lauderdale and Sunrise Blvd. Ximena, helped me and resolved a situation that no one was able to do or help with. She no only had a great attitude but she also knows what to do like nobody else. She was respectful, positive, smart, easy going, efficient, kind, etc. People like this is what customer service is all about. I hope she can read this review some day and just in case, THANK YOU. I have been a customer for about 20 years with M. PCS.

I have been a customer for over a year with an unlocked iPhone. I wanted to upgrade so I purchased a iPhone 14 Pro. I was having issues online with this and was telling me the IMEI number wasn’t valid. So I called it in, I spoke with a rep who said I can do it just pay 35. But I could do it online free, however the website wasn’t working. There was no alternative I then spoke to the rudest “supervisor” Rey ID ** who got on the line and said any other questions? He didn’t acknowledge my issue and just told me you really have to pay the fee. Then get an attitude when I told him the site wasn’t working. He was extremely rude and I should have cussed him out more. I will not be staying with Metro for his nasty attitude

I’m writing to report a very disappointing and dishonest experience I had in one of your stores when trying to set up internet service at my home. As I do not speak English fluently, I trusted the employee to guide me through the process — unfortunately, he took advantage of my situation. He charged me R$ 350 for a “box”, saying it was necessary for the internet to work. Although I found it expensive, I paid because I urgently needed the service.

God forbid you ever have an issue and break your phone because if they can't send you a verification text to your phone and you can't read it because your screen is black you have to go into a store with your ID at which point they're going to hit you for 25 to $30 that is holding you hostage basically to use their service that you've already prepaid for.

I am a returning customer. I was a very satisfied customer for years until 2019 when I needed to change due to coverage. The coverage got better so I returned in 2023. When I returned, first off, the store wouldn’t let me keep my own Samsung Android and I had to downgrade to an iPhone 11 because they had no other Samsungs to get their deal. I was told I would be eligible for an upgrade in a year. Throughout the year with the worst phone I’ve ever owned in my life, every time I called customer service, I would be reassured that I would be able to upgrade to an Android either for free or at a reduced price once my year was over but I would have to go to the store to do so. The nearest Metro store is about 80 miles from me.

I purchased a Samsung A15 from Metro 6 mos ago. The phone constantly drops calls, the phone has a 1 yr warranty, I've been back to the store numerous times, metro has done network resets many times, but nothing works, they refuse to replace the phone dispute the warranty, I was to call Samsung and they said it's metro's responsibility to replace, both of them are passing the buck and leaving me with a 300.00 paperweight, I've been with metro for years and this how I've been treated, the last call I made to metro determined the phone was bad, they said use ins that costs money. I shouldn't have to pay as the phone is under warranty, It's the worst customer service I've ever experienced, I wouldn't recommend metro to anyone.

The worst phone service period. In everything they're bad. Real bad. Look somewhere else. MetroPC sucks in their employees to the phones to the lousy reception. You can never make a phone call because no damn reception.

If I could give zero stars, I would—but unfortunately, one star is the lowest possible rating. Metro by T-Mobile has become an extremely disappointing and frustrating company to deal with. I had an old phone that broke, so I went to a local Metro store to request a SIM card switch to my new phone. Since I wasn’t able to do the transfer myself, the store advised me to call Metro’s customer service line and said the process would be done free of charge.

I visited the location on 5558 W Sample Rd., Margate, FL on 5/13/25 late in the evening to activate an unlocked phone for my son. My son is at risk for seizures and needs access to make calls in the event of an emergency. ** assisted with the activation and the phone was working fine and I was able to make/receive calls upon departure.

You I need help because I can not get it from the customer service Metro number. The agent at the Hulen Street in Fort Worth store cheated me. I was supposed to receive a free phone according to the store promotion as long as I paid for the service. I paid him $240 that is what HE said it was going to cost me. I paid $220 and then another $20 because he said he would throw in a phone case. I asked for the receipt and he said it was in the bag. I got home and the receipt is not even a receipt!!! It list nothing but a lot of gibberish. I saved the receipt.

Never purchase a phone from Metro PCS... What they didn't tell me is that the phone is locked for 365 days of service. Although you pay month to month and your phone is paid in full, you can't use your paid phone as you please to go else where like a company with better customer service and prices. I've been with Metro PCS for 22 years. I bought a new phone on my birthday because I had a cracked screen and the phone was outdated, then find a company with better customer service and prices only to find out that I'm locked in Metro by the new phone purchase although I've been with Metro PCS for 22 years. The staff at the Metro Store clerks were also very childish and unprofessional. Long story short, DON'T BUY A PHONE from Metro because of hidden terms and conditions. They won't tell you about the phone is locked for 365 days for Metro PCS service only.

Metropcs? Is a bad service line. If you can't afford another line, 1 they will mock you, and 2 the government has free phones that work better and have hotspot, customer service is horrible. The phone service itself is also horrible. 100 gb of data but can't watch tiktoks or send and receive snap chats. When you call about it they can get nasty. Leaving and going at&t.

I went into Metro PCS in Killeen TX to switch from another provider. Even though the phone I selected was on a $0 promo if I brought my own number, I still ended up leaving there $172.38 short,. I did not get to see the sales rep open the seal on my new phone, per their policy, and from day one the phone was giving me a message that my calls could not be completed on the T-Mobile network. I called customer care twice and they each agreed that the phone very well may be faulty, but that same sells rep refused to replace it with a phone that I witnessed her open. I believe and the customer care reps believe that the device may have been returned from an unsatisfied customer like myself and she resold it to me anyway.

I am so seriously upset with Metro about T-Mobile. They do not let you know when you purchase a phone that you got to wait 365 days before your phone can be unlocked even though in the phone it says 180 days. I've had it with my wits and with Metro Baltimore T-Mobile I don't think I'm going to be with them too much longer. Find someone that's better.

As a long time metro customer I can say that they use to give good customer and was understanding to people's problems but now I don't know if it's because Trump is in, the economy has shifted or what but theyve pretty much taken my money for a mistake they made and refuse to assist me in fixing the issue. They left me no choice but to switch services. I had 2 lines for several years that was connected to a bunch of important accounts. Without your phone number you can't get into a lot of accounts these days. Both phones were broken, couldn't receive verification codes to log in or get help in store or over the phone.

19.99 when you add a line and bring your number.. Add to cart then go to checkout and it's now over 300$... Can't do squat online with them without anal tape... EVERYTHING requires an hour of wasted time in a store.

Metro is not a good provider. If I had another alternative to an internet provider I wouldn't still be with metro. When you call customer service you are talking to people you don't understand and who don't understand you. Phone services aren't bad but don't waste your money on the internet. The internet service will go in and out.

Metro is not a good service. Their policies are not great. I paid for my service and I still don't have service. I have two phones in my account which are broken and I don't have a way where they can send me another link or access code. They asked me for all my information and account. I gave it to them, everything was okay until they asked me a minor very idiotic security question which was when did I purchase my phone which was 4 years ago and I just don't remember.

Absolutely the worst service around. I went to transfer my service to someone else, I get told they locked my phone that I paid for for a year. So now I have to buy another phone once again. The store in Millington TN smells like cat piss and none of them can speak proper English. Moving to Metro was the absolute worst decision I’ve ever made. Service is junk. I have nothing good to say about this company.

They used to be such a great company, the customer services gotten horrible, they don't care about their customers, they don't honour their contracts or their word, it's just gotta be such a horrible company to deal with

Worst customer service from there Philippines! You can't understand their english!! I called because my autopay was not working. I used my Card for everything else but with auto pay was saying that my card has expire!!

I would like to start, off with. It was such an honor and a blessing that I was connected. With a wonderful & kind and thoughtful person. I had the opportunity to chat with on Metro customer service line. Her name is Ms. **, this customer service, young lady, had tears streaming down my face. A stranger with a kind heart, and words of encouragement as we chat! About a $5 dollar error that I clicked on without an understanding. We need more customer service people like this amazing young lady. Ms. ** thank you for helping make my day brighter with your encouraging and thoughtful spirit. Greater is near for you! Keep the faith, and continue treating people the way you would like to be treated. And watch doors open for you quickly! Amen and Amen!

Every time I pick up my phone there is a nasty article about President Trump and other good politicians! I am considering moving to Patriot mobile so I don't get this fake news and I am not supporting this leftist company..also when the weather is bad my wifi goes out but I don't get a discount for interrupted service! I have been with this company for 10 years or more!

Worst phone service in the USA. I never have cell service, my "5g" hardly ever works, I have to restart my phone if I want to make a call. Texts go through less than half the time. Spend the extra money and get a real cell phone provider.

Thank you, Liz, Tish and Alex at Metro store in Arden. You were able to get me in and out really quick so that I can continue on with the things I needed to do today. Awesome work really appreciate it.!

Metro use to be my top pick bragged about them all the time. I talked my whole family and all my friends to switch over. Now they are just like the rest. Plans are high priced. That's fine. It's what happens when a company blows up. I'm mad because I bought my phone cash so it should be mine to do what I please RIGHT???? Wrong I lost my job, I became homeless at the moment, staying with a friend so I couldn't afford my bill so my phone got shut off. The state gave me a sim card so I will have a phone. I put the sim card in and my phone told me it was locked and I can't use it. I have to wait a year until they will release my phone so I'm basically screwed. I want a refund for my phone then they told me, "We can't do that." They can't do anything to help. So would I recommend you to anyone now. NOPE. Thanks Metro for all your help. I can't even get another job without a phone.

I came to this store (9239 Skillman St. #103, Dallas, TX 75243) to purchase a cheap phone for my grandbaby and purchased the $35/mo. However, a month after purchase, someone at that store upgraded my plan to the $55/mo., added $9 insurance, $10 unlimited data WITHOUT my permission. The guy also had *611 blocked on my phone, They don't even have their address in the directory. I will be reporting this scam of a store. Beware!!

I only put four stars because of the store I went into and the employee basically ripped me off all my money. He drained $325 out of my Metro account and I also had to pay $188 out of my own pocket just to get an iPhone 13. But for some reason after this guy was done, it wasn’t until I got on the bus. I started getting text messages from Metro saying my $325 was being deducted for this and that, etc..

I can't give 0 stars, we just moved to using T-Mobile internet two days ago, Thursday April 17th. We paid our bill fully. With absolutely no warning our service was suspended. We are in the process now of attempting to undo our canceling of our previous provider and we will be attempting to cancel our phone service. I have never in my entire life been this disgusted by mismanaged telecom, my father drives for Walmart and I can only imagine what work related issues you have all caused him. Never cancel service on the same day you give someone a new bill.

Their customer service is slow with a accent 🙄. They could understand me. I had to repeat myself to many times. Which will make people mad. It's not worth the trouble when you may need to call them for something. I switched to Xfinity. I could understand them and they understood me no accent involved.

Disappointed with MetroPCS Customer Service. I recently got a phone and service from MetroPCS, expecting a reliable device backed by decent customer service. However, when the phone turned out to be defective, I quickly realized that their support was anything but helpful. Despite my repeated attempts to get a replacement or at least a fix, I was met with excuses and roadblocks instead of solutions. A company selling phones should take responsibility when they turn out to be faulty. The fact that MetroPCS refuses to repair or replace a defective device they sold is unacceptable. If you're considering buying a phone from them, be aware—once they make the sale, you're on your own if something goes wrong. Would not recommend based on this experience.

I was with Pcmetro for years. I started out paying $60 for two lines. As the years went by I was paying $88 per month, I paid this amount for two years. I finally had my fill with their last increase so I called to ask for a transfer pin to get set with a competitor where I was told "because you have been with us for so long and you have two lines I can offer you $60 per month". I asked why that wasn't offered years ago since I'd been with them so long. I was then told they could offer $55 and I replied, "I wouldn't change my mind and please give me a transfer pin."

My phone stop charging and when I took it to the store on University Blvd I was told the battery was dead but she couldn't access my account because I couldn't receive text to get the verification code. Initially she wanted to sell me a new phone and charge a activation fee. I refused then she stated that I had to call customer service. When I called customer service they said they couldn't access my account because I couldn't receive a text. I had to go back and forth just to access my account. Finally the store pulled up my account and gave me the info so that I can file an insurance claim. Now I'm going back and forth trying to get the replacement phone activated because again I can't access the old phone. It won't charge. This is a common issue.

Metro PCS charged me for something I did not give them authority to charge me and refuse to correct their mistake. Francis, the phone rep, couldn't fix the problem so he offered me extra hotspot data at no cost but said he would have to change the payment due date by one day. Never mentioned there would be a charge for this and immediately I got a text showing an increase in monthly payment. I talked to managers and they say it's a valid charge. I told them to review the phone call with Francis but they refuse to and won't remove the extra charge that I didn't approve.

They keep raising the monthly bill with out my knowledge or consent. Keep an eye on your bill as they are thieves and you will end up paying way too much for service you don't want. Also calling a supervisor does not help they leave you on the phone over an hour and still no supervisor. This goes on monthly. I'm tired of this I will never do business with them again and will not refer anyone to them for business!!

Do not go with Metro PCS . Their customer service are located in other countries like Africa and India. I could not get a refund back for service I purchased online for services that I'm unable to use. I thought this company would be good. I was so wrong. Metro pcs never again..I will use a company located in the United States. Thanks for stealing my money metro pcs.

Their service is horrible and their phones don’t work because you have no data or service unless you're on Wi-Fi and with that it barely even works. You can probably use your phone because it has no service all.

I paid $54 and was shot $5 paying my insurance for the phone. The phone is paid off! Never missed a payment in two years. Was stranded on the side of the road when my vehicle broke down the next day. Had to walk two miles for help in the rain!!

Tupita and Ammy are terrific, kind and patient. We are Senior citizens twins and they both helped us set up our phone for apps and tablet, Thank you both ladies. We will tell more people about these two ladies' Services. Again Thank you Tupita and Ammy.

Zero stars after 14 years. Simple extortion and theft. I bought a new S25 ultra and went to get the Sim switched & paid my bill while there. As I was leaving I was stopped and received a free tablet, great & after 90 minutes I didn't care why. I just want OUT!!! The next morning I woke up late without service. It had cleared my bank so I called and got a message that because my bill hadn't been paid I couldn't speak to a customer service rep. Finally I got an extension and was able to called them who told me to call the store who said call customer service who again said the store so I drove to the store with proof of payment and told give it to customer service who said once again WE CAN'T do anything. So I contacted the store manager .... I paid in total $130 for a $30 plan. I wish I could say this was my one and only financial loss but it's not. I had to pay or lose my number and unfortunately that isn't an option. I am shopping a new plan.

We have not had service for over a month on 3 phones that have no billing problems. Each time we call, they say they don’t have any record of us calling. We are on our 4th trouble ticket. They keep saying to go into the stores but stores in NY are retail only and no service per their new policy.

This is the 2nd time now that I am unable to send text messages. This company stinks. Will you please give me access to texting again. Two days now without being able to send text messages. Your employees at the locations are unable to fix this issue. Helpless, unless. I need to go to a new place like Mint or AT&T. Last time this issue happened, I had to buy a new phone with a new phone number until the issue was fixed. I need to contact my lawyer to get reimbursed if I have to do this again.

My brother bought a new phone on 2-2-2025 and died on 2-3-2025. So I find out the phone is no good to anyone for 365 days because Metro by T Mobile locks the phone from being used by any other company. I have the phone, box, receipt and find out by calling the 800 number that I could have gotten a refund before 30 days. Thanks for nothing Metro by T Mobile employees and company. I was in the store 3 weeks after he purchased it and they said they can't refund it..

I been with been with Metro for some years. I have not changed companies because I did not want to go through the whole process of finding another carrier. Also, I loved the phone that I had and the price. But recently the past two years that customer service has been piss poor, all the way up to the supervisor. The way that they speak to you is crazy, especially when they were the ones that inconvenienced me for two days. I had two different people to help me yesterday but in the process their system went down and was told to call back in the morning. The ladies never told me a time to call back just in the morning.

I have tried to talk with at least 13 "customer service representatives" about my cell service. I've asked for supervisors and managers, no one gives a damn! I've been hung up on, and simply mistreated. I find it hard to believe Metro is so willing to drive their customers away. Not one of the 13 individuals were willing or able to explain their ticket process. A big JOKE anyway! I've been with Metro for over 7 years. Now it's time for me to find a new cell carrier.

Metro PCS may claim that they have no contract cancellations but watch out because in order to use their service they sell you a phone which is locked! The salespeople in the store told me it will be locked for 60 days after which I can request to have the phone unlocked. The central customer service line told me after I made the purchase that the phone cannot be unlocked for 365 days! Disappointing that after 10+ years of being a customer, they still use "Lock" and hijack your purchased phone! Bad business!!!!

I called MetroPCS Customer Service to switch from T-Mobile to Metro PCS and had a very hard time trying to get this done. I ended up going to Boost. Metro PCS lost a customer. Ended up with a better deal with Boost.

Very disappointed! I didn't receive any assistance from customer service when I went to make a payment and once the charges processed, I later found out they processed $170.33 on an account that wasn't even mine. I attempted to speak with the store manager, and they never answered or called me back. Customer service at the store eventually told me the money was going to be refunded, but I still haven't received anything or any updates from anyone. T Mobile isn't providing any help or assistance to resolve my issues here either. I believe they paid a family member phone. Be careful on this store 2076 E Osceola Pkwy, Orlando, Florida.

I was robbed by Metro PCS. I was told I would get a free phone to add a line and pay 30 dollars on my credit card. Well the technician processed my credit card for 229.49 without my consent or permission "" not the 30 dollars she said. I would avoid METRO PCS AT ALL COST and I will be posting on TikTok also!!! I do believe I may seek legal action for this scam and robbery.

Great customer service from Carlos and Martin. They were both very nice to me they made me smile while having a difficult day. Carlos went above and beyond to give me information on the many deals they had. I walked out happy with a new phone and a new tablet. Thank you so much Carlos and Martin.

I called in around, the last week of Feb to get and got some information and asked that my account BE NOTATED, with what I was told... because it was VERY important that I didn't have any issues TODAY, the 12th of the month. TO ENSURE, I called in again yesterday to confirm & was told the SAME thing! Everything was okay I could do what I wanted to do.

My phone went blank. I took it into the store and they could not repair it so you give me another phone because they could not send a text message to my other phone because you could not see the screen so I purchased $74 worth of a month service for a new number and two days later a friend of mine was able to get the phone my old phone to work. The screen came clear so I tried to return the phone that I had upgraded and get my money back.

Right now I am on with MetroPCS. I recently downgraded my plan after relocating and being out of remote work for a spell. The data plan decrease made service shotty. I paid my bill for March. Cool! I called later that eve to upgrade summating it'd pro-rate to my next bill. Nah, "you pay now,"! I ain't got it. I will rock with my limited plan until next month. I just landed a part-time gig in the hood while I finish my classes and apply for remote work. Where is the empathy?! I expressed my dismay and disclosed that I was taking my service to greener pastures. We know how that goes, right, right?? Ha! I digress.

Thieves and liars. They are selling used phones for new, I can't get any help with the Metro People and I can't get through any listed phone number listed for the Metro Store across from Britton Plaza. I questioned the girl why was the phone coming from a drawer behind the register, She said, she has not put them out yet. I asked her, "Was this a used phone," she said no. I asked why was there no instruction book with the phone, she said, they don't come with books anymore.

Never go here. They sell used phones for new prices. ** guy don't like ** people but want our money. Go to the PHONE STORE NEXT DOOR!!! And the other guy is rude as well and will overcharge your kids.

Love the company and service the phone they give their customer. I would recommend to anyone who need good reception. They have one the Samsung new phone and help me set it up. The phone came fast too. Customer support was awesome.

My experience with Metro was very unprofessional. The employees should have to go to classes to learn how to treat their customers. Especially since the customers pay their paychecks. I've been with metro for a very long time, but I will be canceling their service as soon as I have time to go somewhere else.

I am a new customer, was having issues with my phone, returned to store next day. Employee id #** demeanor is obnoxious. I asked a question only for her to roll her eyes. That's when it started. I told her to shut up. We started calling each other **. She then said my mother was a **. She told the man that was waiting on me to give her my phone, then tossed it to me, told me to get service somewhere else. I went to another Metro only to find out mgt is aware of this employee's attitude but won't do anything about/to #**.

Everyone please BEWARE that when you use the online app at My Metro and they lure you in to getting their new FLEX PLANS AND FREE PHONES they force you into picking a Flex plan which ups the bill right off on your account immediately then you are allowed to shop for phones and if you decide you want to back off and CANCEL the free phone YOU WILL BE CHARGED THE HIGHER NEW RATE REGARDLESS. I just had this happen to me and I am in shock that even though I cancelled the free phone IMMEDIATELY after being FORCED into picking a more expensive FLEX PLAN my bill went from only 78.00 to 135.00. After hitting the CANCEL BUTTON they still charge for the service even if you never get a free phone.

You're the worst phone company around. You steal people's money. You lie to them. You have attitudes. Constantly you try to sell crappy merchandise we don't need and change our bill plan. You try to add things on plans without okaying it with customers

Metro PCS or by T-Mobile, whatever you call it, is illegally shortening my (and am sure all others) prepaid service ($30/month in my case) by cutting short my days. It is prepaid service, not a contract. If I pay on 23rd of Feb 2025 I expect 30 days of service. Called their customer service 611.. You can reach mostly South Africa (very racist black females - not worth dealing with), not to mention Metro should not have call center in this Proved very racist ** community. Second you can reach is Philippines, polite but lying and claiming I paid on Feb. 21st when I paid on 23rd close to midnight.

7 tenths of the time, I can't watch a video or even read an article. It's horrible service and I can't understand how they get away with it. I feel ripped off. Calling customer service is good for nothing after being told three different times that the data problem is fixed. I'm to the point where I am telling them that no it is not before ending call. It's not high speed but somehow if you use a lot of data at a very very slow speed it counts as used high-speed data. It's definitely throttled the whole month but is marketed as high speed 5g. In my experience, Metro Mobile takes the cake as the most unreliable phone service but yet they have the nerve to ask me if I'd recommend it.

I went to your store in Hampton Virginia to upgrade my phone to the new Samsung s24 FE. Ask about smart pay and they only district stores have the ability to do that. I have been a faithful customer for years now. I have to travel 30 miles to a store in order to get the phone I want and the Smart Pay plan. I will be looking at other cell providers. What a way to treat your customers.

Metro T-Mobile is awful. I have had service with them 3 years and my phone has been closed so many times I can't count. They are (Metro T mobile) actually on the side of the bad actors empowering the predators. They have no concern for their customers that pay the bills they actively support the criminals that use their unsecure system to track and prey on the unfortunate customers. It is a discount service and you end up paying for the discount with your safety. Pay the real carriers that can offer real security. Avoid Metro T mobile at all cost, believe me I have been through 3 of hell because of this horrendous company.

My daughter and I went to Metro Pcs in Trenton NJ on Nottingham Way. My daughter who is a Pre-teen, SMH attitude sucks. She need a new phone but was not acting deserving. My agent who has been managing this location for years stepped up and made the process tolerable. Was able to get us tablets that I was reluctant about but also haven't stop using since I received. My service and experience was a pleasure. Highly recommend this location.

Used to be good but the security for logging in every time and porting out is a pain. Also swapping phones with SIM card was a pain as well. Would not use again. Made things harder than it should have been

The METRO PCS in Gun Barrel City is the WORST customer service I have ever received! On multiple occasions I have been to this location and received the RUDEST customer service! And also my friends and family have received the same treatment.. They think no can hurt their jobs! SO they don’t care how they treat their Customers… I have to drive a good distance to get better treatment and they always treat me like they care about my business.. GUN BARREL CITY told me I could go somewhere else if I didn’t like it!

My phone started blacking out. Went down to the Metro PCS store and they told me. I needed another phone so why purchase me a phone? They told me that my plan had to be changed. I have only been paying $30 a month. For my plan for years. So they tell me they need me to pay for an activation fee and a new plan which would be around. $55. With my last plan, I had unlimited everything. Also had insurance. That was in my plan too.

I've been with Metro Pcs for thirty years, you would think they would have a better plan dealing with the Assurant insurance!!! It sucks! The only thing it covers if your phone is stolen or lost. It doesn't cover screen breakage, back of phone damage, battery, if the speakers are having a problem, or if the port isn't working!!! All of those things are our fault!!! So what's the point of having insurance???? I was on the phone yesterday with them for 3 hours. I had port problems and because I have a Samsung A54 phone, I has to pay a deductible of 120.00 dollars all because of the type of the phone!!?? Really so I suggest everyone to check what your insurance covers??!! And they won't work with you!!!! Moving on to another carrier!!! If it's lost or stolen you have to file claims and get police reports. SMH.

I didn't forget your review **. I just wanted to make sure I did really good review on you.: I had an incredible experience at Metro PCS at 3701 San Mateo in Albuquerque, New Mexico thanks to an employee named **. "Professionally exceptional with a personal touch." From the moment I walked in, her professionalism and dedication were immediately apparent. Why ** Stands Out: Incredibly Friendly: ** greeted me with a warm, welcoming attitude. Extremely Patient: She took the time to carefully listen to my needs. Hands-On Assistance: She didn't just talk - she actively helped me through my service transfer. Thorough Explanation: Yolanda walked me through every single step of the process.

I found a phone that I wanted for for $60, and of course they didn’t have it in stock. Then I was offered a more expensive model. If they don’t have it in stock, get it off the display floor. I left and will check out a better company.

Their internet and their customer service is horrible. I do not recommend anybody to use MetroPCS, not to mention your internet is always being buffered along with your phone calls get dropped. I do not recommend MetroPCS. They are just not good at all. Horrible, horrible service. Horrible, horrible phone drops and horrible, horrible, horrible internet.

I hate Metro with a passion. My phone been off 3 times in one week and I had to pay every time to keep my service on cause customer service keep giving me wrong info. They don’t care about nothing But what they telling you. I been with metro over 5 years. I wouldn’t recommend them to nobody. Customer service show racism. They try to over talk you and they repeat the same things and make you spend more money a month to keep your service on. I’m done with metro after this month going to another service. I would like to sue metro for not meeting they agreements about their services.

I've been a customer with Metro PCS for around 12 years or more. They have a way of "temporarily pacifying" you to keep you from leaving them. Their mobile data service/internet is awful. They have done nothing to improve their service to their customers. The customer service reps are fantastic, unfortunately the actual Metro PCS service just keeps getting spottier and slower.

I been with Metro for over 10 yrs and the trash. The signal is crap. Phone dropping calls. We are in a whole snow storm down here in Texas and they won't even try and help their customers. They cut my phone off which I can understand cause I haven't paid my bill but how can I get to the bank or ATM when we can't even move around out here in fear of wrecking. The national weather authority already said if it's not a dying emergency stay off the roads so I been trying to talk to them cause they usually will do something for their customers in a time like this for a storm. One time they left our service on for a week after a hurricane but now they cutting people off during a storm. Don't think I'm staying with them after this. They crap.

They messed up my phone plan, shut me off for 15 days and then charge me for the full month. Will never go back to this place. They're nothing but a bunch of scam and rip off artists. This is insane because.

Hey Metro PCS people shame on you, every time your news pops up on my phone it's talking bad about Trump, you're a business people see this. I've been with you for over 10 years. Whether you like him or not he is the president in 2 days. Grow up.

Horrible. My father lives in Louisiana and is dying from cancer. I live in Florida and am his POA. I take care of him from afar and manage his Dr. Appointments and bills. They will not let me access his account to switch his current number to the new provider I set him up with so his bills are easier to manage which I prep end of life services. They will not accept the POA paperwork without his license (he's states away and is not healthy enough to leave his facility) and will not accept my license even though I'm listed on POA to manage his finances.

If I can give zero stars that would be preferred. This company is a robbery. BEWARE! They steal your money. I went on vacation and asked for my phone to be released for international calling as anyone breathing would be concerned about that. They charged me and provided nothing. This is SUPER TERRIFYING when on new land and trying to reach loved ones. No refund and no service at all the whole trip. They charged for a replacement fee on new equipment (which is mandatory) and I put the old equipment in the envelope THEY provide with their tracking and the post office provided a letter stating it was sent, they still charged me both fees. Never got a refund. Stay away, Walmart has better deals!

They are no good scammers. He upgrade my plan without permission and erased my sim card and SD then blocked Metro 611 preventing me to change back my account thinking I would not I only go to a corporate Metro PCs stores only for now on meaning people who are ** cause those bums still your information which is against the law.

MetroPCS used to be a good company but not anymore. Since they got purchased by T-Mobile they've gone completely downhill. I was with MetroPCS since 2006 when I moved here from California. Two years ago I switched over to Spectrum for a home internet and phone deal. After that package was up I came back to MetroPCS but the service that I remember in the past is not today. First of all coverage is bad. Takes a long time to access my bank account or initialize a voice message. Secondly I took the $60 a month plan as I had in the past. I get an email stating my bill is due for $65. I know that because that's what I paid in the past but when I went in to pay the representative of the store said $70. I said, "No. It's $65." He said, "No. It's $70" I said, "Where do you get $70 from?" I told him.

They will scam you out your money. I called 611 today & they told me the actual price how much I actually paid inside the store on but my end it was a different payment being made by me inside the store. Basically they pocketing people money and not only that it's multiple goes back and forward to the store saying they crooked and they very much are. I don't recognize nobody to go there but you'll have to see for yourself. I never had an problem with Metro nor my phone until I went to this store. That's horrible. Then not only that he have his own phone trying to take pictures of people ids to make sure who they are so they wouldn't get caught slipping and I also have receipts. Now two can play that game. I don't play about my money. Rather it's 50$ or not. I paid it.

I have been lied to on two occasions regarding my the amount of my monthly payment. I was informed that I needed to pay $30 to activate my phone again and then my phone was turned off the following day. Therefore I had to walk a couple miles away to get my phone turned back on because the following day METRO needed another $5 payment. I was information that I would receive a refund for the $5 due to the inconvenience within 7 to 10 business days. When I called in and asked I was informed that I wasn't owed a refund. Casey **

After buying a new I-phone and using the service for 30 days (although keeping my old phone with a different number), I tried to cancel the service. The service was canceled, but I was told they cannot unlock the new phone so that I will be able to use my old phone number on it. Their policy is not to unlock a phone until after I wait for another 90 days. I have spent untold hours trying to fix this problem between calling (was hung up on twice) and going to the store where I bought the phone. Do NOT use this carrier!

Metro by T-Mobile is a big scam company. They don't acknowledge the promotion they have at this current time. Like the iphone12 and apple watch se for 99.99. Tried to charge me 350.00 and I ask why and talking about sales taxes. No man. That's nowhere near sales taxes and you say nada yada yada but you guys are full of crap with a whole bunch of nada nada nada. Change your slogan because your company is basically a big fraud.

This company has the worst customer service. The agents do not speak English fluently....I purchased a phone and repeated multiple times I would like the Revvl 7 pro. He order the Revvl 7 I received the email before the call was disconnected and advised the agent he placed an order for the wrong phone. He hung up on me. I called right back to cancel the order but they still shipped it.

Don't go or use Metro pcs. They try to charge you services that were never supposed be taken off your account when you call and tell them the issue. Been with them for years. Now I'm done. If I could give no stars I would.

I've been a Metro customer for 13 years. 7 months ago I called to have my daughter's phone turned off because it had been lost and I didn't think she deserved a phone. Now her birthday is here so I'm looking at a phone for her and I noticed they never shut it off so I've been paying on it for 7 months with no phone. When I call to see if there's any deals that I can get for my daughter to get a phone saying that it wasn't turned off like it was supposed to. I was told that there are only deals for new customers not for existing not even for the customer that has been with them for 13 years on four lines. This place is ridiculous and I am going to another provider

Had a great experience with Jalaal at Metro by T-Mobile today. He helped me right away and got me out the door with no problem. I'll definitely come back again and send others as well to the store as well.

This review I'm giving has nothing to do with Metro's phones equipment, all devices and accessories, basically nothing inside the store. This review is about the salesperson working at the metro PCs store, this is just to let the folks know the sales guy there wouldn't switch my number to a new phone a Metro phone. Before I could finish explaining to him what was to be done he already was shaking his head "no" before I was finished with what I had to say. I was irritated with his lack of doing anything that a Metro employee should be doing which is helping a customer. I am a customer who needed help. I've been going to that store forever over 10 years, and I will never set foot in that place again this was Jan 2nd. So I left and went to another store and they fixed me right up...no question asked, they did their job. I walked out a happy customer, it only took less than 15 minutes to do what I needed done.

My phone was stolen. I explained that to them. They basically told me the phone had a lock put on it etc but yet money was taken from a account of mine. My Google info was changed. This person basically just had to give them my name etc and was able to gain access to my account.

This is BS. Can't get the app to work to pay my bill. Every time I hit submit it does nothing. Now I have to drive to a store and pay an extra 5$ because their app doesn't work because they want you to pay the extra 5$ and most of the people that work in the Metro stores are rude.

I recently went to the White Plains store with a friend. She is a long time Metro subscriber who recently bought a new phone (outright no less). Her bill went up. Not an ideal scenario but with the help of the agent (Sreeza) we were able to resolve the issue. She was friendly and professional.

I'm writing this review because I believe customers need to be aware of the scam some store Metro PCS representatives are participating. I visited 6515 Annapolis Road store in Hyattsville, MD on 12/23/24 and I'm certain the gentleman (**) stole my money. I paid with a gift card and cash because he said the computer would not accept 2 different payment methods. The cost of phone was $399 with taxes and activation fee and total was $493 (some charges were trumped up and or fabricated). He lied and said he emailed my receipt, but receipt never appeared in my Inbox. There is no record of my purchasing the new phone and the only item/product listed on my account is the cost of a device upgrade of $26. What happened to the gift card funds and the $393 in cash?

I've been a customer with Metro for years and they authorized a sale I didn't approve of. I called customer service to get my PIN because I can't access my account online because of a mistake they made. Called, spoke to the supervisor and he hung up on me and it's Christmas Day and this is the first thing I wake up to. Arguing with the supervisor for their bad customer service agents and their mishap. They don't care about losing their valuable customers. I hope this entire business vanishes like Sprint did.

I am an 80 something elder widow with a monthly account for my phone. I have had my same phone number with Metro PCS for over 10 year. I am trying to update my phone so that I may stay in contact with my children and other family members. However, Metro PCS says I need some kind of high level password to access my account. I don't remember creating a high level password and more importantly I can't remember the pin. Metro PCS will not help me or provide a new pin number. Metro PCS staff have made me visit a store to get the pin but the representative told me they could not help.

Nowhere did they mention that if you have reached your data limit that all of your phone service is suspended. Being on SSI I have to conserve my money. Picked 15.00 dollar plan. 2 GB of data. Mostly use Wi-Fi. But I reached my data limit and all services are suspended. They will not let you talk to a representative until you make a payment. Do not put your family with this carrier. They will be left without service in the event of an emergency.

Been with Metro since 2015 consistently, never missed a payment and really never had any problems. Customer service is generally very helpful and polite. But today I needed clarification about a issue with my account after I added another line, and got a tablet with a special promotion that they had. The tablet was a Xmas gift for grandson (a child) and I intended to activated it on Xmas Day when giving it to them. However today Metro automatically activated the tablet without my permission, as the tablet is mine. The promotion was to to acquire the tablet paying $20 that day. And $20 monthly on my account. Well today one of lines was suspended. The agent "Honey **" said was because there was $20 due on the tablet. Well my due date is 1/12 and when I tried to get a logical clarification from her, she was sarcastic, condescending, close to being rude.

I have been with Metro since they first came out and I have always been very happy with their service until they became Metro by T-Mobile, the service is terrible, no reception, my data service sucks, I drop calls, phone freezes up, it takes 20 minutes for things to upload if at all, I have spoken to a rep, they reset my phone and nothing changes. I am very unhappy with this service and their devices are terrible. the only reason I am still with them is I can't afford to go somewhere else, purchase a new phone and have to get a new number

Went to avail of their ‘ in store’ deal on METROps.com. Grapevine said I could pay $149.99 for Apple Watch, said they had no “$99.99 ones”. Round Grove Rd Lewisville flat out refused to honor the $99.99 even though I showed my printed version of the offer. Two stores in Lewisville said it’s only valid online! It specifically says it is in store. I called customer service who offered the iphone12 for $99.99 but NO WATCH! WHAT A SCAM! How are they allowed such fake advertising & stores refusing?

I went to Cristopher Columbus blvd in south Philadelphia to get my phone turn on and got over charged just to take sos off my son phone and couldn’t even get a valid receipt not by email or paper. I could have gotten charged for anything.

After spending over $120 a month for one single phone line at Verizon Wireless Along with poor customer service there I decided to give Metro a try. Definitely glad I did. Definitely glad I had a unlock phone then I brought with me. Made the process much easier. Porting my number very easy process. Just make sure you have your account number porting PIN number. After spending over $120 a month definitely very nice to be saving $70 a month. Very happy with my experience at that Olympia, Washington store.

I went into Metro on North Pines in Spokane Valley. Scot was really nice and friendly and definitely made me feel welcomed. He showed me several phones and I saw one that I liked. I will definitely refer others to him.

Had a billing issue with Metro/T-Mobile when I paid my bill electronically through my bank. Metro did not credit my account and will not let me talk to a customer service representative until my account is credited or if I pay my bill (again) through their website. I am now actively seeking a new carrier.

I bought a device through MetroPCS and transferred my number over. Not 10 days from having the device the device took a crap on me powering up and off by itself. Close it out apps before I can use them, and when I contacted customer service multiple times I was sent to actual MetroPCS stores to Walmart. Just got the complete runaround and would do absolutely nothing about it. It was a total 100% loss. I would not recommend them whatsoever. Their agents in the store are rude. They do not honor anything the customer service that you call says, it's like two different companies who hate each other and care nothing for their customers. Do not waste your time.

After about 9 years maybe 10 I am finally switching carriers from Metro as Metro has been horrible in the customer service area as well as resolving issues of the customers who have been loyal to them for many of years. I no longer choose to do business with this organization and I will advise other never to do business with Metro.

For paying $60 a month, the service signal should be 100% continually. It's becoming more rare to have signal than to not. Completely unacceptable. Looking into other, more consistent and affordable options. I highly do NOT recommend Metro T-Mobile.

The dude at Kensington Metro PCS in Buffalo is a joke. Not only did we tell him we did not want to spend more than $500 (immediately after he asked if we had $750 to spend, but I also don't know if this moron was deaf, dumb, or just plain ignorant and not listening to the customers instead of his pockets. So, we got two Galaxy's A15 5G and the home internet box. Mind you my friend has the SAME phone through Verizon, and it works wonderful.

I had Metro PCS for over 7 yrs, I had an issue with my cellphone so I had to switch phones, I stated to the customer service rep please don't change anything on my plan because I was getting prime for free. Well, that didn't happen and now I'm being told my old plan no longer exist and in order to get prime I needed to upgrade my plan which is making my plan rate go up. I explained this is not my fault, it's the customer service rep who touched my plan. They didn't care. So, I'm now in the process of looking for a new carrier, 7 yrs down the drain, I wouldn't recommend anyone do business with this company if you don't want the headache.

Metro by T-Mobile is the worst phone company ever, I spent 91 dollars for services that they did not provide, and their customer service is horrible, do not recommend anyone with this company, bad service. Bad data service. Horrible horrible phone company.

Less than a zero. I bought a Motorola Edge 2024 on December 4, 2024, online. I have spoke to customer service 5 times no success, been to office and the office tried said it was a SIM issue but the phone is esim. Did not work. I can't get a refund either and I paid $75.00. Will never use them again.

If someone came to me and asked if they should switch to Metro by T-Mobile, I would 100% steer them away. They don't care about their customers, no matter how long you have been with them. Customer Service pretty much can't do anything and you get a run around between store (lack thereof) manager, if they ever respond and the service reps. Take your money elsewhere! Months of the run around about my internet that was out, won't credit my account.

I wish I did have to leave star at all. This company continues to mess up my billing, only to correct it for a couple of days, then turn my service off for a bill that is not due! I will be leaving this month.

I've been with Metro Pcs for years and I've never had an issue, until recently. I wanted to upgrade my phone and because I am an existing customer, I was told I had to go to the actual store, so I did so and when I entered the Metro store, employees were eating in the phone display area and I advised them the price customer service said I was eligible for the upgrade, they had a ridiculous jacked up price, and the price of the phone kept charging, I advised them that I would call customer service while they're in the store, as I made the call to customer service the played and turned up the music, where I had to exit the store to hear the conversation the rep from customer service and I were having.

The customer service is great. Skyler and others at the Beal Pkwy office has gone above and beyond to help with tech problems. The plans are reasonable and the phones and tablets durable and long lasting.

I've been a long time customer and all this year I have been shafted by Metro. You call customer service and they don't care about you. I have had them say they were giving me a discount and took my protection plan off my devices so that I had to buy another. Changed my plan without my permission several times this year and said I would still have amazon prime and now telling me I have to pay more money. This is crazy to do to a loyal customer and the guy said to me pretty much take it or leave it. Well I'm finding a new phone carrier. I've always gave high rating for this company. Now I feel they are just after more money for the same thing I have had for years.

I have been a MetroPCS customer for more than 15 years, and I have never had any complaints about my service; however, just recently, I visited one of their stores because I had a problem with my phone. When I arrived at the store, the doors were closed, but the business hours were from 9:00 to 6:00, and it was already 10:00 a.m. I couldn't find anybody, so I looked around. I saw a girl kissing a guy in a car; it never occurred to me that the same girl was the customer service girl who had closed the store to be with that guy outside. I decided to go to another location, and as soon as I walked into that location, the two girls who were at the counter were smoking weed. They ended up helping me out, but at this point, I had already decided to permanently take my business somewhere else. Thank you, metro, for all the years of good service, but it's time to move on.

I've been with Metro PCS for more than 6 years and I have their home internet, into internet keeps pausing every single time, doesn't matter if it's the beginning of the month, the middle of the month but it always does that even on my phones. I have more than five phones and honestly, they're going to lose my business with them. I call customer service and they wouldn't help me, they were too busy laughing and having fun and they put me on hold for more than 4 hours.