Metro by T-Mobile Reviews

I have been on the phone for the last hour while at work due to an agent not submitting payment transfer correctly which is now affecting my work because I am spending an whole hour which you can see in the screenshots to take care of something that shouldn’t have even occurred. The lack of response time being in the phone a whole hour for a simple payment transfer is ridiculous and agent has me on hold still with no update or check in. Just has me on hold. The quality of customer service is unacceptable

Everything I speak with someone at Metro I have a very hard time understanding, customer service. There's differently a language barrier!! Not that the owners care. All about the money... I have been on the phone for months trying to rectify an easy situation, I thought. I've been hung up on, put on hold for over 30min several times. More than once they switch me over to someone to help me and the phone has literally rung about 50 times. Can you believe this 🤑, I can. This GREED HAS TO STOP. These companies take advantage of people making them very rich. They have not a care in the world. I wonder how they would react if someone was cheating them, or not giving them ADEQUATE SUPPORT AND, OR, SERVICE. Hello, Mr. Metro, how are you feeling today? "RICH". SHAME ON YOU ALL!! I'LL PRAY FOR YOU, GREEDY.

Spoke to management online. I have a older lady grandma. Lives on fixed income. Screen froze. Can't receive one time code. I bought her a new phone and can't switch it over online because she can't get into account due to one time code. Management.ent told us online they will waive the $30 fee as a courtesy to keep business given it's not her fault. The store on 103rd street Jacksonville said no they won't do it and that they have to have the $30 after they lied to me. Kept my $45 for wifi. Said they mail my new wifi box. Kept my $. Never got box. Store on 103rd street Jacksonville is disgusting. Horrible people. Steer clear of them. My name is Mark **. So utterly disgusted they stole and lied to us.

Metro PCS has not let me speak to a supervisor. Three phone calls now. Refuses to resolve internet issues after paying my bill but phone with my own money and was treated like they were upgrading me. They upped the price from $25 a month to $50 a month. Quality of Internet and phone service went downhill and during peak hours when I am trying to use it for work it absolutely their system does not work. There is no resolution. They refuse to work with me. They refuse to answer their phone in a timely manner that is conducive to a work day. As soon as I can afford it I am leaving this phone company and I will never ever recommend it. I would not recommend this company to my worst enemy. This company is so bad I don't even want to give it 1/10 of a star review.

This is the worst company I have ever dealt with!! All customer service reps are from other countries so there is a language barrier. EVERY time I call I am on hold at least 39 minutes before someone picks up the phone. Nothing can be resolved in the store so I have no choice but to deal with phone customer service. They offered a FREE phone with increase data plan, then charged my card on file (autopay setup to save $5/mo) $52. I was calling because I never got the FREE phone and I'm being told I owe $77 now and that is new monthly bill. OMG.

The pricing is inconsistent and I have to literally call every month to resolve. They never honor their word. The total error was less than it’s been in the past. There was a discrepancy of $5.42 this month which they disconnected my phone for, which is more about principle than anything else. Next month is already projected to overcharge me $15.00. They insisted I had 7 lines on my account and said I had to wait 30 days which would take me into another month.

I am very disappointed in MetroPC. I bought a Android phone and it would not call out until you try calling 3 to 4 time. l was told they will replace it but they only led me on for 2 months. Now I don't even want the service anymore.

I would like to say that I received the Best customer service from Maria at the metro store in Santa Ana California. Really polite, considerate and professional. Thanks Maria. Whatever can be done to recognize her she be done immediately.

They stole $160.00 of my hard earned money for a phone that I don't have. Never doing business with a company that steals from me. They are all lying thieving charlatans. I have filled a complaint with the FCC.

I would give them -1 if would be possible, shit service for lots of money, I used this services for 2.5 years and paid $50 every month. Last 2 months I get issue with my finances and ask the cheapest plan what pretty shit and I lived most of the month struggling without internet, but was fine for me as I just paid $30. Next month I got a bill for $40, and I was pissed and connect support, operator trying to look for excuses and after fight with him, he apologizes and say yes you should be charge $30 with autopay.

Customer service is terrible. I couldn't understand anything they were saying. I was on the phone with them for hours 3 different times. Never accomplished a resolution. They sold me a phone over a phone call. I wasn't able to transfer my number over the phone or in person at the store after receiving the phone. I mailed it back.

Hey I’ve been with Metro for 10 years. Today I called to talk to supervisor, she was very rude and hung up in my face. She barely spoke English. As of today I’m switching over to AT&T. My feeling were hurt after the loyalty I showed them.

Tech companies don't care about your privacy. They don't care about your security. Metro spent 3 months laughing at me when I asked for help fixing my phone because my boyfriend hacked it. 3 months. I went to the store 5 times. Once I cried and they called security, I am now banned from a shopping center near my house. They refused to help then and even now they refuse to unlock my device which I paid off in full. They refuse to refund the money I spent when my boyfriend was stealing my service plan and my phone number. The most anyone would do to help with my device and my accounts was say "ask your boyfriend to stop." Well, I did do that. And he went to jail for aggravated assault with a deadly weapon. I survived. And my phone still doesn't work. If anyone from Metro would like to reach out to me...my emails are also not in my control so you'll have to take that up with Google or turn my service back on. I'll await a response.

LJ & Max ** were very rude and insulting. Tried rage baiting but I am too even kiltered for that. So every time they cut mid-sentence and extended long holds, I just kept writing more and more public reviews. At the end of the call they just left the line holding to avoid the survey.

At this age and time, seeing companies like this that are making every process so complicated for their clients to do the most basic things is beyond me. I bought a new phone and need to transfer my eSIM - There's no easy way to do it. They are asking me for my PIN number - I provide it to them but they say it's wrong, so we try to reset it and then they tell me my answers to the security questions are wrong too. They made me go to the store to bypass it. I went to the store and the employees were trying to help. They call their support line and they started asking me questions about the account that I would only know the answers to if I could open the account...But I can't log in...that's the whole reason we are having this conversation. Now they are telling me that if I try more than 5 times, the account will be locked for 72 hours and then we will need to try again.

If I could give a 0 star I would. They charge you 5.00 fee to pay cash in the store. Receipt was not printing in the store. I called up and spoke to a supervisor to get a receipt emailed. After being on hold for 30 minutes, they basically told me they couldn’t help me and rudely hung up on me. I would definitely not recommend this company to anyone. They suck.

On the phone with Metro for six hours, calls drop, can't dial number. All of my calls go right to voicemail and the customer service people are nasty and very rude. In order to replace my phone, I had to buy it, there's no upgrade and on my screen, it's saying phone needs to be cleaned so Metro can download games from the Play Store. This Metro is garbage.

Worse company ever, order a phone online, received it and for an entire week. Nobody on Metro pcs was able to activate it, some representatives even hang up my calls, supervisors and manager would end the chat, nobody cares about you at metro pcs. Don't even bother to get service with them.

My friend and I visited the Metro store in DSM, Iowa located on SE 14th Street on November 1st. We were assisted by two young men who made the whole process so quick and easy. I was a US Cellular customer for quite some time and was tired of paying $200 a month for service with them. At Metro, we got 2 lines, unlimited everything, for half as much. It took no time for them to help us pick out our new phones, plans and set them up so they were ready to use when we walked out of the store. We couldn't have asked for better reps. They were able to answer all our questions and the bill is what they said it would be. Thank you for giving consumers the option to have great phone service at a much lower price than most other companies.

When I say that Metro PCS is the worse of the worse I'm very serious. I bought a phone in dec of 2024. This is nov 2025 and now the phone is not working. When I called customer service the only thing that they could tell me was to go in and buy another phone. This phone just quit working after I paid my bill. The phone just blacked out and will not come on. I will tell anyone go to cricket or boost mobile (which is where I'm going). Metro pcs just wants your money and will not help you with the problems that you're having with the phone. Metro pcs is a ripoff place and they have ripoff workers. I would advise anyone to find a better phone company. If they had something for zero I would put that but they have stars 1-5.

MetroPCS is a total scam. Their service sucks, their calls either drop or you have to attempt 2-3 times before call goes through. They lie about their promotion offers. I ordered the internet box with the promise of my first month being free, I never received my free month. Not to mention, I activated my box September 29th and on Oct. 13th I was billed after only having service for a week. I do not recommend. Please use another service.

I live in San Antonio, TX and went to the store located at 6531 FM 78 Ste 107 on May 10, 2025. This guy was on his phone while selling me a new phone with Amazon prime included. Hence this is why I have been having issues every since. It looks like the person who previously had the phone number was not released in order for me to utilize it. My banks would not except this phone number nor any other businesses that used my phone number to verify anything, I updated the phone number for all business purposes and did not work. So needless to say I loss a lot of connections. anyway back to this guy being on his phone, I looked at him with disgust and said hello? "Do you not see me as a customer?" He said "I apologize, my girlfriend broke up with me"???

I have been a loyal Metro customer but they are starting to hire scam artists trying to scam people out of money they already paid. I just witnessed a sales representative try to double charge a ** man that he already paid. The sales person was trying to pocket the money which is disgusting! I'm thinking of switching companies

The phones work great but don't get the Internet. My first modem never worked very good and they finally replaced it then the new modem worked for about a month and all of a sudden it came up and said no sim card. After 4 days dealing with tech support they said I needed a new modem and that I must have broken it so I would have to pay for the new modem. I cancelled. Wish I could give 0 Stars.

I am extremely dissatisfied with MetroPCS. I’ve been a customer for nearly 10 years, all phones were paid off, and I had two accounts. I tried to unlock a flip phone for an elderly family member, which was fully paid off and not locked, but MetroPCS failed to unlock it despite a week of daily calls. They repeatedly promised 24–72 hour turnarounds, which never happened. Their customer service is terrible, confusing, and completely unreliable. I will never recommend this company.

Have 5 lines & needed a new device, called & was giving a new #, charged $30 for a free with a new line, $25 active, suspended my acct. for $25, bill due on 11/5, it's 11/2. They treat their existence customers Horrible, MetroPCS performs fraudulent & illegal actions to service.

This morning they deemed my telephone obsolete and shut it down without notice. Unacceptable. They just turned it off in the middle of the day on a Saturday. No kind of notice whatsoever. No help at all give me through the weekend. Help.

I don't recommend MetroPCS cause they marketing or offers are under lies and misleading information for the customers. So you better make sure before fall into that shit because they just want to own you while you're stuck with them!!

I have been with Metro more than 12 years. Lately I’ve been experiencing a network issue often and a scam of 9 dollars forced charge for insurance. Any of you ever experience that? I paid my monthly payment and my service still not active. I talked with customer service last month and she said it’s a must to pay $9 because I changed my old phone. I bought my current used phone from outside of MetroPCS. They charged me a service fee when I switched phones. But Why are they forcing me to pay $9 dollars monthly when I didn’t agree to it?

This company has fraudulent practices. I constantly felt ripped off by their deceit to where I finally switched to Xfinity. I gladly left this company on 9/2/25. These idiots hit my bank account for 55.00 for a service I no longer was getting and there never was an autopsy agreement. They acknowledged the mistake of course saying they don't know how it happened and told me my bank needed to fix it. I called my bank first because my dealings with this company has been on the level of criminal activity. DO NOT DO BUSINESS WITH THIS COMPANY EVER. STILL TRYING TO FIX THE UNAUTHORIZED PAYMENT. WHAT A JOKE.

So I went into the store on Central Ave in East Orange NJ and the guy was a crook. Stole my payment, deleted my account and had a nerve to say I have to pay a 57.00 reactivation fee. SMH. Get it together people.

Metro by T-Mobile is COMPLETELY UNSUITABLE for foreign companies requiring local mobile providers during their work in the United States. A NUMBER OF UNPROFESSIONAL and UNACCEPTABLE issues include (but not limited to):

I visited the Metro by T-Mobile at 5210 Chamberlayne Road Richmond VA 23227 on Friday 10/24/25 in the afternoon to exchange a defective gateway. I spoke with customer service previously regarding the device that I purchased on 9/30/25. Customer Service attempted multiple times to reset the gateway and they were unsuccessful. Customer service also and shared that I could exchange the device as I remained in my 30-day window. I also called a representative at the store of purchase and shared the same information on Thursday 10/23/25. The agent was polite and shared that I should bring the gateway to the store, but they closed at 8 pm. On Friday 10/24/25 I walked into the store and encountered a very disrespectful, unhelpful and somewhat mocking agent who attempted to bully me into making a purchase instead of a fair exchange.

Very bad business and very bad customer service over the phone dealing with the situation where they're saying they cannot really assist me from keeping my underage child off someone else account without my permission. I will give them a zero with help and customer service.

Please do not go in person to Cedar Hill Texas store if you want to be scammed. Sam who works there will try to get you to buy another phone and will actually place a third phone without your knowledge online your account until you look at your account online. Better to pay online since you see exactly what you are paying and how many phones too!

Metro PCS refuses to correct my issues after paying them to overnight my new phone! Absolutely refused to help me! Customer 25yrs! They want me to forget about my phone and my money! But tried to get me to buy a 3rd phone after being robbed for 2!!!! I was robbed and violently assaulted on the 13th,I ordered another phone, paid 45 bucks for overnight delivery, 10 days later UPS still won't say what happened to my property I paid for or refund my money! They robbed me for the second time in one week! Rude! Unprofessional! Liars! Thieves! And now I'm out of a second phone and my money and they're continuing to lie! Not caring I'm about to go straight to Bay News 9!!!! I'm done with UPS and everyone should be careful before doing any kind of business with them! Metro I paid and ups never delivered and metro pcs is blaming me, the customer! The victim!!!

I was having issues with the sim card. When I called CS, they suggested I go to a store. The nearest one was 30 miles away. I lived in a rural city outside Augusta. A rep by the name of Saeed asked for me to open my cell. He took it and proceeded to type very fast and held my cell away from me. I asked him what he was doing. He stated he was checking it, I ask to see what he was typing. Instead of showing me he handed the cell back as soon as he was done typing. Stating nothing was wrong with my cell and dismissed me. I left feeling deflated and suspicious. Within a week I started receiving notifications about a recent review. When I clicked the link, it was a 5 star review Saeed left himself. He committed Identity fraud in doing so.

I had a terrible experience at MetroPCS on Boston road The Bronx New York. The person who is selling me my service the person just scammed us all together. We wanted the lowest plan and he gave us the highest plan.

If I could give Metro by T-Mobile a negative star rating, I would. This isn't a phone company; it’s a poorly organized scam dressed up in magenta marketing. My experience over the last six months has been an absolute, soul-crushing nightmare centered entirely around their customer service and their truly predatory billing practices. ​First, let's talk about billing. They operate on a bait-and-switch business model. They tell you about a credit and then next day is a lie.

I would like to start by saying the first month with Metro by T-Mobile my experience was great. Shortly after that I started having problems. My Wi-Fi barely connected and was constantly going down. When I would contact customer service about the issues they would generate a ticket and reassured me that I would be notified when the problem was resolved. They would never contact me the problems never resolved. The last time I contacted the customer service on tech support the guy was very rude and not helpful at all. He wasted about an hour of my time to let me know that it would be 24 hours before the problem would be resolved. It must be something that told to say because I heard the same thing every time I called about the problem. So if you are thinking about getting Metro by T-Mobile I would shop around first. If it was possible to give zero Stars that's what I would give.

Poor service especially after Tmobile gateway merge. Poor navigation to add or remove services. Unusable metro app. I am done. I can't even cancel a service for a gateway online. I spent hours on the phone on numerous occasions with text. Without any help, I have installed, uninstalled, installed and uninstalled T-Life app that does not work with Metro P C S gateway through t mobile. Go figure that one out. I have spent way too much time. Find organize and manage my gateways. It shouldn't be this hard.

I have a Metro phone and I have had it for over a year. It was only on for one month and I would like to unlock it but they say I have to have service for a year before they would do that and I am mad as hell about that cause now I have a phone I can't use at all and they won't help me out with unlocking it so I can get service with who I want to. Metro PSC sucks. I don't like the policies when it comes to something like this. This is why no one likes Metro PCS. I will never recommend anyone to your stores.

Were shall I start with the crack screen on every 40 phones I've had from Metro or my loyalty on cause it was affordable and easily to obtain or when I've purchased a phone at a metro store and walked outside the store and couldn't get reception. Now that's loyalty. Cut me some kind of deal for godsake

I went to MetroPCS and I paid for my iPhone outright. I’ve had my service for 7 months. I went to change to a better company and Metro locked my SIMs on my phone after I paid for it. I’m filing a lawsuit today.

Online ordering got address wrong and email wrong and said they would fix my shipping address but was not done and did not receive my phone. Very poor customer service and did not change address at all.

Ms ** at our Metro on Dowlen Road was excellent, she has great customer service skills and she provided second mile service. I definitely recommend customers coming to see her. Everyone go stop by and see her.

Don’t deserve no stars…. If I paid for a phone cash, my phone should be unlocked. I was loyal to y'all for a long time. Y'all employees false advertising information about how long you have to be with a company to have your phone unlocked to any company. And now they telling me I have to wait another 43 days just to have my phone unlocked. That’s not what your employees said when they was selling me the phone. False advertising information should be a crime. I will not be coming back to metro pcs. And I will let everyone else know y'all lie about everything.

Customer service is unprofessional. I called in at the beginning of the month because my bill doubled. The first representative i spoke to was supposed to remove 2 lines from my account and the representative got authorization to waive charges from the previous month but the representative i spoke to did not do remove my other lines and did nothing to lower my bill. I then called in again today because I noticed nothing had gotten done and the representative I spoke to today said there is nothing showing I even spoke to a representative at the beginning of the month.

Constant endless push notifications. They silently install apps and change your lockscreen without permission. They ask, your pics. Carrier asks, for two step via text... They literally have to identify the phone both ways. The same. It's idiotic safety feature. 0/10. Trash service.

Worst phone provider. They offer 40 bucks for unlimited data for NEW customer only. Meanwhile they keep their old customer on 40 bucks for 10 Gig data. Instead they are asking the old customer to pay 48 for unlimited data? What kind of business model is this? Treat loyal old customers a rock and treat new customers with diamond? Screw them. I am out!!!

This company will allow you to move on, update, upgrade your phone. Do not call customer because you will get repeated sayings over and over and they will not allow you to speak with a supervisor. They will unlock your phone. Where on earth is the customer service call center located? No stars. Thumbs down. I was given the runaround, told I had to call T-Mobile who recognized my phone number as a Metro PCS number and I was told to call metro pcs by T-Mobile. I got the same line over 5 times and 45 minutes before a supervisor.

Incompetent store agents and customer service agents. My phone was lost in an Uber and not returned. The first store sold me another phone and in less than days said they couldn't give my money back. 2 store canceled the original phone so I could get my number back. Then I ended up with 2 separate bills and If that was not enough I found out the 1st store put a number on my lost phone and now they want me to pay for something I couldn't use. The agent who put number on lost phone should pay for it and lose her job. They do not have permission to debit my checking account for their error.

My experience with MetroPCS/T-Mobile has been one of the worst in my life. For over a month, I have been unable to recover my PIN code, which means I cannot access payments or basic services. Their customer support feels like dealing with bots — Endless loops of automated texts that lead nowhere. The whole system looks and works exactly like a scam trap, where you are stuck with no solution. I’m done — This is my last month with them. I cannot recommend this company to anyone.

Went into the Fall River, Mass store yesterday because no one was getting my picture or texts for two days now. It seemed like the clerk was "trying" to help me. She was all by herself, which is horrible when the place was busy. After 2 hours of messing around with my phone, she said, "I don't know, I can't figure out what's wrong with it". So, of course, I had to get a new phone.

Deceptive Advertisement. Flyer in store relates. Keep the phone you love. “One line Unlimited5G $25/mo.” Bring your phone & number. That’s great except they won’t allow present customers to change. Liars!

Both stores in my County have no one that speaks English. I was turned away by both stores. My phone is broke and need a new one. I've been with Metro over 20 years I guess it's time to change. Absolutely ridiculous. I've never been so insulted by the things that I did understand they were saying in Spanish in my life!

If you value honesty, your hard earned money, and true customer service, this is NOT the provider for you. I ordered a guaranteed “upgrade” then the idiot added a line to my account WITHOUT my permission, then bot course added the charges again WITHOUT permission. So I had to call back. Then less than 10 hours later, I noticed the battery on the NEW phone wasn’t holding a charge. I called AGAIN. Then was told I’d get a replacement phone. Now, I just checked my email to find these idiots have LIED AGAIN by saying they don’t do replacements.

I am absolutely livid with these people. Their service is expensive. They only provide stupid iPhones for upgrades. I asked for a 72 hour extension on my service and without telling me, they only gave 48 hours so now I'm fighting tooth and nail to find a way to pay my bill. These people don't care. I'd rather leave 0 stars. DON'T WASTE YOUR TIME WITH THEM!! They are the worst service.

Me and my husband went into the Metro store downtown and Joel and Alex helped us. Joel handled everything great, they both did. But Joel did most of the setup and everything. He gave us a GREAT deal and we went in there telling him our budget and we walked out spending only our budget for two lines. I would definitely recommend this store to anyone looking to save money and get a GREAT PHONE. Thank you Joel for all your help, Alex too. We are beyond happy with the customer service we got. He knew anything you can know about the phones.

Terrible customer service!! I just switched carriers and had prepaid for the month of October. And they will not refund my $110 for service is not rendered. It is terrible business practices to keep money for services that you did not provide. I called and spoke to customer service. Was hung up on three times. I have a case ID **. Their finance manager, Tyler advised me to reach out to my bank to do a payment reversal because they will not give me my money back. What a terrible business.

Lied to about pricing, and would not take responsibility, guess that's how they think to get a dump going. Learned a hard lesson about Metro, wondering why I just didn't go to T-Mobile in the first place.

Woke up this morning internet don't work. Says all my devices are connected but nothing works. Spoke with 3 customer service reps and a manager did all the troubleshooting you can. Was told by manager to go exchange at store. Been to two stores still no new box. It’s 9pm still no internet. SMH. Makes no sense. They don’t care about their customer. They just want money. They're rude and not helpful at all and crazy part I just paid my bill today so why I don’t have internet. I'm confused. Would not recommend to nobody. I have never had this problem with no other service. Will definitely be switching. They can have this mess and work in their customer service skills. Oh yeah I connected to my hotspot and everything working like normal. SMH.

OK, so I have been a customer for 10 years, and these people have ruined my life. They have close to my account. Open app another account. Lock me out of my account. Shut my phone off every month after I paid my bills for a year and a 1/2. Had meet the manager of the store. Had me arrested, put in jail was videotaping it and lied to the police and told them I was trespassing. Unbelievable and I lost my license. I lost my car and I can't get ahold of anybody.

Would give zero stars if possible. Ordered a phone online. It was lost by UPS during shipment. Customer service is worthless!! Agents are foreign and hard to understand. All day trying to resolve. Not

If I can chose below a 1 star I would. Customer service completely sucks. I would rather at this point switch places. They're so complicated and extra and unhelpful. I called just for a simple change in my phone plans but I am on hold for more than 30 minutes and as busy as I am I don't got time to play their BS. No one answered my questions and they just seem to not care at all. Employees are rude that I had to talk to a supervisor or manager and no one was on the phone with the same excuse every time.

The actual service is okay as far as signal goes, but time and time again my service has been randomly stopped even with my bill being paid up. They do not know how to fix anything in store ever and the phones are absolute garbage Motorola and Samsung. They say they reset your service and to wait 2 hours but they constantly lie and don't even do it. Customer service is an absolute joke and full of scammers and liars too. Never issue refunds and say they do and they don't understand anything you're asking them for. This company went downhill very fast and I ended up moving elsewhere. Do not waste your time or money. They also get hacked a lot and numbers randomly get ported out and they shrug and don't know why. What a joke.

I paid my bill $75 that's what my bill said online. This morning, my phone services was suspended because out of nowhere, I owed $20 now. I tried calling customer service since I won't get paid until Friday and the automated system tells me they can't transfer me to a live agent since my account was suspended. What the heck is that all about. I've been a loyal customer for almost 3 years.

Do not trust what Metro by T-Mobile says. They lie, backtrack and tell you whatever they think you want to hear to keep your money coming in. Supervisors abuse their power. One locked me out of the app because she didn't like what I had to say. Don't trust them. Use another provider if you can.

DO NOT ORDER ONLINE!!!! Go to a physical store....I ordered a phone last week and I'm transferring my phone number...well I haven't been able to call anyone or receive phone calls for 2 days!!! And I got emails both days saying out for delivery!!!!! Again it's delayed...it was on the truck today but obviously the driver had better things to do...I even looked on a live ups map of the driver and he was in my town at a little after 4!!!! Wtf!!!! Do better!!! Severely pissed off!!!!

I've had the worst experience yet. I brought my own phone and number and wanted to get the wifi box the agent had me to change my number and then the agent set up two different accounts for my phone and wifi box he told me I couldn't keep my same number, fast forward, I port my same number not the new number Metro by T-Mobile gave me to AT&T and AT&T retrieved my number and I got a WiFi box. I cancelled Metro by T-Mobile within five days. Worst experience ever. Be careful with those promotions. Everything isn't detailed in it.

Worst phone company ever. Best options for you would be cricket and boost. DO NOT BUY FROM METRO PCS. They say free phone with new number but want to charge you up to 145 for a phone when their plans are only 40, 50 and 60 dollars.

I got a text today 9/14/2025, saying I had to make a payment on my account or they would turn off my phone service. I had to change my payment debit over a month ago. I give them my new debit card information soon after. My August payment was taken out on 8/15/2025 with no issue. Now this month they claim I no longer have auto paid set up? So I called again and give them the card information once again. Then I realized I did not get a confirmation number. So I called back and found out the auto pay still was not set up! The people they have working at these call centers can barely speak English. I was put on hold over and over again trying to get this problem settled. Hoping they finally have it set up this time?

Metro play games and give me the runaround, some of people that work for Metro can barely speak good English, and it is very difficult to understand. Some of agents they are rude. I felt underappreciated as a customer. It was so stressful trying to get internet home service with them. Not only that, I gave my address, they send my package to the wrong address, they gave me a run for my money and making me feel like it was my mistake, which in reality was their mistake.

Worst network, my calls keep dropping for almost a year, the customer service lies a lot, changes your plan without your knowledge and charges you on a higher plan. Am done and so frustrated. Joosh this network is very unreliable. NEVER using Metro.

I've been a customer for the last several years but only recently have had horrible coverage. Dropped calls, glitching, freezing, and pixelation, even though I have the "unlimited" plan. When I contacted Metro, they told me they could fix the problem remotely, it didn't work. I'm constantly getting texts saying I've used up my data for the month. When I reminded them I have "unlimited", they told me I need a new phone! I think I just need a new carrier!

I saw an ad on TV about Metro PCS and I called and ask if I can purchase a replacement phone for my wife and they sent it. No, here is the scam. They canceled the phone. They didn't send a purchase number and when I called customer service, they called me stupid and asking stupid questions. I called T-Mobile and they said they needed my bank card number. He hung up cause I didn't give him the numbers. God, we lost $55 on this scam and no one helped; they just covered everything.

The worst company ever first. The towers wouldn't work. Second, they lied to me about when I cannot unlock my phone. My phone was brand new. The screen wouldn't even come on. I couldn't get no help 3 hours on the phone 432 days. And I still want me to pay the bill. No understanding. Very disrespectful. The worst company I ever dealt within my life. Please save yourself. Poetic and pain. Do not sign up ever with this company. Have a blessed day.

My Old Metro phone went out black screen. So I purchased a new one 7-7-25, now 8-4-25 the phone is difficult to charge doesn't hold charge calls drop spotty mobile data texts take forever to send and receive, I called customer service. Well that's too bad. You need to drive 30 miles to the store and see if they will deal with it, I would like a refund but I'm going with another carrier.

I went into the Metro store on north Broadway and the guy behind the counter didn't know what he was doing. I went in to upgrade my phone and I'm telling him the way I got my last upgrade 3 years ago and they gave me a credit limit to get the phone I wanted. He rudely interrupted me and said, "How Important is your phone number to you, the only I can give you phone is to get a new number." Say what. He didn't acknowledge any of my questions and ignored everything I said to him. Before I walked out, he goes, "Well, what do you want to do." I have been a loyal customer for about 7 years and I have never been treated this way. So I'm still stuck with a phone that barely works because of his negligence.

Review: I’ve been a loyal MetroPCS customer since 2003, but the experience I had at the MetroPCS store located at 1167 Pleasant Street, Fall River, MA 02723 was the worst I’ve ever had. On August 6, I went in with 5 phones on my plan, simply trying to replace an old phone and keep my number. Instead, the store manager ** (#**) canceled my phone from my plan and set it up as a brand-new plan. He promised me it would be fixed in a week, but every time I went back, he pushed me off again.

MetroPCS have the WORST Customer Service. The automatic system is not worth a **. The ** language barrier is off. They NEVER give the correct information. Place you on hold and never come back. You have to keep calling back. I've been a customer since 2021 and get treated like **. The Supervisors act worse than the Reps.

The worst phone service provider in the world. Metro PCS is a thief.. That make changes to your account without getting your authorization. Then to change the changes back that you did not make you must pay the incorrect bill first. Hell. Places is full of it. Has nothing but New York street vendors robbing from your account every month. I paid their bill for months because I didn't want to take time out and go fix it Which 611 can only Do... The fact that didn't commit wire fraud and automatically deduct that from my account without my written authorization has me especially because they don't own the credit card company so that need the credit card companies also participating in the crime. Best of luck guys. Sanford MetroPCS great location. Good manager. Great young people working trying to help you out. The fact that they put everything off on 611 is how they must do it but I'm sorry for a bunch of these MetroPCS T-MOBILE ..

I have been a customer for a while and have consistently experienced poor service. I've encountered false advertising regarding upgrades and pricing, and both in-store and phone representatives have given me conflicting information. My most recent issue has been trying to port my number, which has been a frustrating experience for the past week and a half. I have been sent back and forth between calling a specific number and visiting a physical store to verify my ID. The latest issue is that a representative is refusing to verify my ID without a manager present, which is holding up the porting process. It will be too late soon and this number is on everything in my life.

I called the store to ask for help. The woman staff member picked up and didn't let me ask a question. She rudely said I have to go to a store. I told her I had a question, trying to avoid driving to a store. She declined identifying herself and she refused and hung up.

I've had Metro for years and the last year their cellphone internet service has been horrible. When I call customer service, I get the runaround and different answers to what the problem is and it never fixed. I never had a problem before. I have an unlimited plan, but they slow my Internet down when I've used a certain amount and most of what was used was my phone trying to connect. I even upgraded my phone, which I was told would help. It didn't. I'm moving on to somewhere else since they can't figure out how to fix the problem.

Willow Grove location left the note on the door on Aug 29th, "back in 20 mins" but no exact time mentioned. 20 mins was more than 2 hours!! West Chester PA location were rude & unhelpful & don't have phones promoted or any watches at all. It's FRUSTRATING!

I had an issue and called 611. My call was answered pretty quickly and the lady stated she would access my account and help me. After I gave her a code she sent to my phone, she said she would put me on hold and be right with me. 30 minutes later, my call ended up going to a survey line. I didn't leave a very high rating and another lady came on the line and apologized that I hadn't been happy with the assistance I had received. She asked what caused me to rate the service so low. After explaining, she apologized again and immediately jumped into my account to assist me.

Went to purchase cell phone and Wi-Fi. I was ripped off for 301.19 by customer service representative. She failed to give receipt. Said I paid cash, proved I paid with debit and Don't have my money back. She applied 120 dollars to my account and the rest of the funds they have no clue. This is clearly theft and they have done nothing. Such a disservice to our community should be boycotted. Never go to the Hechinger Mall location. it is definitely a dishonest business

I've been a loyal Metro customer for nearly a decade, boasting multiple lines on my account until my divorce forced me to make changes. Despite my circumstances, I was charged nearly the same price for just one line. It took a formal complaint, but eventually, a commendable Metro agent lowered my bill significantly.

I have been a loyal customer of MetroPCS for almost 20 years, every year the service has been getting worse and worse. I have a Motorola phone that literally blew up in my hand so I thought no problem, I have insurance on the phone, I will take it to my local store and start a claim. Three months ago, I got a call from a MetroPCS agent advising me of a change to my bill that increased the bill by $13.00. I was outraged and said that I was not paying for this increase. The agent remarked ,"No problem. We have a new promotion I will sign you up for."

Their internet sucks and when you can't use the service they still charge. I was told I would receive a refund in three to five business days. When I did not receive the refund I called. I waited on hold for an hour just to be told they changed their minds.

DOES NOT EVEN DESERVE ONE STAR!! So I purchased an eSIM for my phone, checked IMEI compatibility. Metro said it was good to go. Went to add the SIM, but it's incompatible with my phone. So I reach out for a refund because I can't activate my phone, so I can't get the code sent to my phone, so I can't do that. Contact customer service, they tell me, "We need to access your account," but I'm assuming since it's not active, you can't get the code. No duh, Sherlock. Bottom line is they would not refund me the money and gave me the run around. Old me to go in the store or dispute with my bank. What??? Unreal!! Would not recommend this company at all to anyone.

Tried getting service because they have good network but took my money and never received product. Asked for a refund they say 3 to 5 business days. It's been 15 days. I don't ever want service with them and will never try again.

Horrible customer service. Unethical conduct from a store manager in Cedar Park TX. Changed my plan without consent and now they don't want to refund the payment I made early. Don't go with them. They scam people!

I am writing to tell everyone that uses Metro PCS in warren Michigan that they need to go to the store at 22862 Dequindre Road, Warren,MI 48091 and ask for **. He was great. His customer service was excellent, he addressed the situation my nephew was having and helped us. He fixed what another Metro PCS store screwed up and didn't want to fix for my nephew. He made my nephew feel a lot better. I would definitely go there for anything.

Last time I went to the store in Warrington PA I was told a certain price for an upgrade and that no charger came with the phone, it had to be purchased separately. I went to a further store and they told me the real price and that it absolutely included the charger. I swore I would never go back to Warrington, but silly me- I did today. I went in to have my current phone swapped out for an iPhone that I already had, seems easy. They made the switch, and then added a separate line for my old phone. Nobody told me, nobody asked me, and I only noticed the new line when my old phone connected to my Bluetooth in my car.

I've been with Metro for over 6 years and their customer service has taken a huge nosedive lately. I spent 2 hours in the store for a simple upgrade and the new worker, who was not trained properly, kept getting kicked out of the system and never did accomplish a thing. I went to another Metro a mile from the first store and they couldn't do the task because the girl at the first store was still trying to do the upgrade even though I wasn't there anymore. Management needs to adequately staff their stores!!!!

Complete garbage. I always have 1-2 bars even in the city, it doesn’t matter where you are you’ll have terrible service. The app doesn’t even let me log in to pay my phone bill anymore. Extremely slow.

Constance, the Manager on Airline Rd in Bossier City, LA, was simply the best of the best! We opened 2 new phone lines, a line for a tablet, & a home internet device. She also helped me with my existing line of service. She transferred our information to our new devices, and explained everything in detail that we needed to know in order for us to have the best experience with our service. Thank you so very much, Constance! Metro is extremely lucky to have you as their Representative. Jacque

Wow I can not believe how I got treated at the Metro store in Lancaster. It is located at 3250 W. Pleasant Run RD, Lancaster, Texas 75146. I bought brand new phone from this store that they had to fix. They refused to give me a refund although I have been a long standing customer for nearly 20 years. When I called in, a metro supervisor hung up in my face. Stay away from this store and Metro no longer cares about their customers.

Extreme disappointment with my iPhone 15 Plus, I’ve purchased for $1400 which I purchased from your a store in Florida. In the two short years I have owned this device, it has experienced multiple serious issues:

I've been with this company over 5 years and when I came in trouble with the phone and took it to one of the stores they could not fix it. So I went to another and they couldn't fix it either so I asked over the phone agents with they help me and the only thing they can give me was a promotion even though I have protection on both of my lines plus a tablet. I think this is really rude behavior and it should not be tolerated.

I don't know who does the training for Associates but your West Butler location in Mauldin needs a whole day of training in how to and not talk to customers. I just went in to ask an associate about a problem I was having with my phone and her response was "WE'RE NOT OPEN" to which I replied. "We'll your door is" and she goes into this is explanation of well I just got here....

Yes I've visited the store today. Jay always is very kind and informative. Jay is always patient with customers. I've also had the pleasure of being help by Moe today as well. Very attentive to my issue.

3 months ago I went to Metro store in Rosamond CA. And got ripped off bad. Guy in store did not give me 5g phone I wanted. I get home open box it a 4g Nokia. My text msg are going to complete strangers and I can do nothing because can't get a text to verify. I pay to get ride to store again. New clerk laughs at me. Says I'd be happy to know dude is fired. They did nothing about the phone my number did not get ported and my social security check got cut off for a month because I missed their call. I did not know I had appointment because no text. They still have done nothing and I can't get any help at all. I I'll never ever get metro again and I hate the service.

Metro pcs stole over $250 out my account and when I called to get it back they don't care. They don't make it right. I was told I was being charged $30 and 274 came out. I'm not sure if they stealing but I'm still trying to get my money back. DO NOT TRUST them.

I have been a loyal customer of MetroPCS, now Metro by T-mobile for 7+ years. They have an unmatched $40 unlimited call, text, data plan that has made my daily essential communication needs with others, seamless. Unfortunately, I made a switch due to their extremely limited access to connecting abroad with their services. What I would love to see in the near future is broader international coverage (data, call, text, hotspot, international roaming) to multiple countries 150+ and with competitive rates. This, I believe would open a huge net for potential consumers thus generating a larger return on their investment in the long run. - Steffanie, NJ

J. P. was a blessing today, very kind, patient to my need. Help me resolve my problem. 🙏 Great agent with a lot experience dealing with customer. Thank you 👍 Mr. J. P. He deserves a raise... Thank you Metro for your service. 👌

Mind blowing. My phone broke 2 months ago. Went to store to get a new one and new #. They somehow they took me off my family plan. I called I asked them to deactivate my old # and to switch my new. They said I had to pay the 1 bill first, so I did and called back. Was assure everything was switched and the old # removed. Next month I get another bill. I call 1hr 34mins to be put on hold and have my call start over. Next rep they assure me everything switched. I asked the bill they said the wrong bill amount and then I ask how come I didn't receive a text. They flat out hung up on me.

While volcanos are bubbling and tsunamis are enrolling to the nearest shores you can count that Metro will still give you great customer service. For example ROEL was a customer service agent who helped me stay with Metro due to my finances being delayed. He assisted me that he could find a way to keep me from switching over to Boost or any other crappy provider by assessing my concern for an extension. The help I received was like gaining a friend in a sandbox. I'm highly appreciative for having Metro as a phone provider. Because of their ongoing friendliness and love for customers I will forward everyone I know on any other provider to them. Thanks Metro. You give light at the end of many tunnels.

7/30/2025, let me first say I have been a loyal customer of Metro PCS for 12 years now. When I went in to pay my bill for the month of August. I was assisted by the store manager (Alvin). He's not only handsome but also knowledgeable, professional and friendly. I have seen many staff members here. If possible please keep (Alvin) here at this location and I will continue to recommend this store to my family and friends... Thank you!

If I could give ZERO stars I would. I have been a loyal customer of MetroPCS & this store for many years. I have bought several phones here. I went there this afternoon and had a horrific experience with their manager named Bruce. This man never smiles or is kind to people, he always has a bad attitude and is arrogant. Not to mention the sexually inappropriate comments he would make about other customers. Today, out of nowhere he approached me and started to verbally attack me, humiliating me in front of other customers & employees creating a HUGE scene all because I sent him a text many months ago that he disliked for mentioning "God" to him. When I said I would then see the other employee for assistance, he immediately yelled out to the other young man who works there, "do not help her!" I stood there shocked and humiliated. The customers that were there with their little kids just looked at me in shock as well.

I have been a customer for almost 10 years. I received a phone as a gift ,which was not purchased from Metro. I took the phone in to metro which they activated. The next day I realize that calls could not be made out of wifi zone. Went back to Metro and spent over an hour with them trying to fix the problem. Still no service, I visited another office, spent over an hour and a half and was told to turn phone off for about 10 mins and it should work. Still did not work. Visited the office for the third but this trip I asked for the manager. He examined the phone for about 10 min then told me that the phone was not a Metro phone, therefore it's not compatible with their system. He showed me similar metro phones which he suggested that I purchased. My question to him was why would I do so when I already have a phone? The decision was that I had to purchase their phone or find another supplier, which I did.

SCAMMERS! THESE GUYS ARE WORSE THAN CAR SALESMEN! Bought phones, case protectors, etc... Was being helped by **. He was very nice. I had no issues with him, he helped us a lot. We picked our phones and everything. He gave us a price for everything, then his cousin ** comes in the store and takes over the sale? We were told one price by ** but charged another price by **, when I tried to mention to ** that the price for the plans was wrong, he just kept saying trust me, trust me.

SCAMMERS! THESE GUYS ARE WORSE THAN CAR SALEMEN! Bought phones, case protectors, etc... Was being helped by Frank. He was very nice. I had no issues with him, he helped us a lot. We picked our phones and everything he gave us a price for everything, then his cousin ** comes in the store and takes over the sale? We were told one price by Frank but charged another price by **, when I tried to mention to ** that the price for the plans was wrong, he just kept saying, "Trust me, trust me." When I asked for a contract to see the price that we paid for each phone etc..I was told they don't have contracts, the only proof of purchase they gave me was the credit card receipt. So as soon as I got home I checked my account to see what exactly they charged me for, and the amount was different than what we were charged.

I call customer service to try to fix an issue I have with my new plan on a new phone I bought. I ended up getting someone from the Philippines who couldn't understand what I was calling for. Call me crazy but a company which sells phones to people who the majority of which speak English should be able to talk to a customer service representative who speaks and understands English fluently. I'm stuck with slow speeds on my phone now because I gave up on trying to explain my situation to the representative for a 4th time. I'm extremely upset and really close to abandoning Metro for good. On top of that experience, I've had service issues at my place of residence and no one seems to want to help get it fixed. I would caution anyone thinking about trying Metro. They're a company full of people who don't care.

I ordered a phone online on the 17th of July. T-Mobile took my money out of my bank yet told me the order didn't process. It's now the 25th and no phone no refund. And they are rude and not helpful at all.

THE WORST!!! I have had Metro pcs on a family plan for years. When I decided to leave the family plan and get my own, the price went up significantly and the data is gone within 2 weeks. I use my phone for work and when the data is gone, my job extends 2-3 hours a day. Found a good plan somewhere else and will be leaving. Waste of time and money and leaves my Boss frustrated. The price I pay with Metro I can pay with Verizon or T-Mobile.

I have visited the Metro PCS store in Garden City GA (Savannah) due to convenience. Stephanie always seems to be there. She is an ** young lady with a very bad attitude. Metro was offer free tablets to their current subscribers just activation. Stephanie would tell every ** that entered the store they don't have that special and sell them the tablet even after it being advertised. I went to the Montgomery St store where the Manager escorted me back only to go in the back and return with 8 tablets for all who wanted to buy. Now today Stephanie has is taking cash without receipts and are not crediting people's accounts. I have contact customer service also their GC store which wants to fast talk and overlook the real situation. My money was stolen . My account was not credited, and I will be writing reviews on Stephanie, Lying Leo, and Metro PCS. Don't spend your money here. Especially not cash.

I purchased a Samsung S24 FE. After approximately a month, my text messages are no longer working. Google messages says that it is disabled by the carrier. I called their customer service who said they do not disable text messaging. I've seen other reviews of people stating the same thing. I use my phone for work and now realize that now no one has been receiving my text messages for approximately 3 days. Customer service didn't want to listen and would mute me for app to 5 minutes, approximately 3 times. She said she was creating a trouble ticket, but provided community. I know ticket number like they usually do. I have spent many hours trying to resolve this by restarting the phone, turning off the phone for UP to 10 minutes. Going through the Messaging app countless times checking settings.

There was a lady on the phone and she did not help us at all. She just kept telling us the same thing over and over again. We kept telling her we shouldn’t have to pay for their mistakes when they messed up. We were not paying 55$ to fix a mistake that was made by Metro.

This is the worst experience I've ever had at MetroPCS. Metro by T-Mobile Metro buy nothing. This is the worst. I bought a phone and they refuse to transfer it. After I was told that they were going to activate my device I waited 45 minutes with dead air being on mute and unmute multiple times hearing them laughing in the background, talking crazy after I bought the phone and needed to be activated. If I could give zero Stars I would. This is the worst experience I've ever had. I've been a customer for over 10 years.

I went in the get a phone and got more than I could ever receive. The staff and very knowledgeable and friendly. Their prices are A1. If you want a good deal, see Yassen. He will hook you up with a Really good deal.

The call got disconnected. There is no way for them to recall you want to call if been disconnected so you have to go through the whole process over again. They then processed an order wrong on my phone for a new phone device and could not cancel it or refund it or fix it and then charge my account and now I'm now having to deal with not having the correct phone not having service nor the device I needed or the money that they screwed up and overcharged for on a different device that wasn't even the correct one.

This is Cindy **. I was in a horrible situation and couldn't pay all of my phone bill and Virtual Agent James H. went above and beyond for me! He told me, "Here's what we can do for you for being a valued customer, we can change the plan of your Wi-Fi line to the $45 plan to lower down your current bill and your monthly rate." Brought my bill to $60 and now I can pay it! Mr. James you're amazing. Thank you so much!

Ask to speak to escalations manager, due to representative not fixing my problem and not understanding fully the situation. Upon being switched to the manager she never let me speak. She got on here and hurried up and said something. Not even sure what she was saying and then left me on hold for 3 hours. She needs to be fired! I have been with you all 5 years and she would be the reason that I am now looking for new services!

Service is okay, but not very reliable. I lose service in town often. Price is the best thing about Metro. However, I am writing this review because of their shady practices when cancelling services. I needed to switch providers since they offer no international coverage when you travel out of the country and need to call home. I called to get my account, transfer pin and let Metro know I would be cancelling services. This is important because upon doing this I was not considered a customer anymore.

I've had this phone company for years. They have always been worthless as far as customer service. The only reason I've stayed is for the prices. But now, there are no stores within 100 miles of me which makes this company even more worthless and a waste of time. Do better Metro.

I can't believe I was treated like I was. Really felt violated. Really they talk you in circles. Get you to believe it's going to be like they tell you. When they are so far from being honest or concerned really. I wouldn't recommend anyone to this company.

Went to get a new pad. Told me they had a special promotion. For 20 dollars a line I could get the pad for 85 dollars. They asked if paying cash. I said no card. All of a sudden the POS devices turned off. So I paid cash, no receipt. Found out 3 days later the phone was supposed to be free. Metro nor T-Mobile will do anything about it. Thieves and scumbags.

Called for Metro to send me a phone, they said I had to visit store. This was the 16th of June. June 17 went in to Metro on Lamar Austin Tx and bought the phone. The lady set it up and said I could call to change my number so when customer service tried to send a text they couldn’t because this feature doesn’t work on this new phone that I just purchased so agent had me do the same procedure 6 times. Still no text so he sent me back to the store that I bought the phone at and they wouldn’t refund or exchange or fix the new phone. So called customer service while inside the store and still no help. Now as of July 2nd can’t make a call on phone now and they just left me on hold for a hour and thirty-five minutes and no supervisor has came in all that time of almost 2 hours.

We ABSOLUTELY HATE the new Metro app. It's too much! Please go back to the previous My Metro. People don't have time to go through all of that with the new Metro app. We're just trying to pay our bills!🤦‍♀️

Ordered replacement phone on June 10th 2025, was sent wrong phone, wrong phone was returned, had to go to store and buy new one for $266 and some change because after a week with no phone I needed one for work. Wrong phone I returned was never refunded as promised. Selecting 1 for English with customer support is basically useless as none of the speak legible English, and don't really listen to problem. If phone is broken and unusable, why would want to keep sending a verification code to the broken phone??? Worst experience of my life. I will contact B.B.B. and got to bank to dispute charges since Metro can't do their job on their own. Two thumbs down for Metro PCS

My family and I have been with my Metro since about 2015 and overall the service isn’t bad. But what I don’t understand is why there isn’t any upgrades or offers for members who have been there for such a long time. I find it ridiculous that I’ve been with you this long and yet still have to pay for a phone fully out of pocket. I feel like it should have improved at this point. Seeing you all have offers for new incoming costumers but not your current loyal ones is bewildering.

Custom Service in the Philippines is a disaster. They don't listen or try to resolve your problems. They just transfer you to a number that nobody answers. After being treated that way, I will move my phone lines to somewhere else.

I would never get Metropcs another day in my life. Customer service is rude and they stole my money. I was tired of their service. I decided to go with another company. Before that I paid my bills but the woman who gave me my port number to cancel said that I would get refund. So I port my number, call next day regard my refund and they said that I don’t get a refund. I was supposed to stick with the service till the end. I was not informed that and that’s prepaid. I paid ahead for my service. Was not contract. Why can’t get my amount that I didn’t use? The lady was very rude to me. Hung up on me. Metropcs is a trash company. Thief! I will look into it lawsuit. Corporate doesn’t care having out of country ruined their business and steal people money. That’s not fair at all. Thief.

There are a lot of crap services out there but T-Mobile tops the list. Lazy representatives who hang up when they have no answers, unbelievably loud environment makes it difficult to hear the lazy representatives, no way to resolve issues, and they provided me a contract that they have not honored and expect me to pay for services I have not received. This company is weak and useless and I would encourage anyone to find a payphone before giving any money to this useless, lame, criminal company. If you want reliable service, write a letter before buying a phone from this corrupt (dis)organization! I would give it a zero if it was an option.

Watch out for these sells pe I le. They ARE GRIMEY! A female in the Penn Hills Plaza. A tall man that works in the store N. Highland Ave. They stack their numbers using the customers' accounts. Extremely shady! Then they want to disrespectful you when they get caught. To be honest the level of their respect, they should be TERMINATED.

One of the best locations I've been in had a great time with good vibes and great attitudes. Representative help me with no problems, actually went above and beyond to try and help me the best way they could.

This Ford Road location is the worst. The parking lot is impossible. The lady clerks are annoyed if they have to wait on someone. I went to ATT which was worse,, then I found the company I want, good luck.

My phone was stolen, so I of course needed a replacement, I was told upon purchase I had 14 days to return the device, my old phone was recovered by local police in 3 days, so I returned the new device at the store I purchased it from, just to get stuck with another phone, This franchise is so full of shit it's truly disgusting and dishonorable, I served my country for over a decade in the army, and Metro by T-Mobile treated me like a second class citizen in my own nation that I sacrificed mind body and soul to defend, This store has zero American values, and if you are any decent hardworking American, I would never give my hard earn money to this store,...

I went to pay my cell phone and the employee took my phone and added another line without my permission. When I went to take the line off they charged me $13.50. That's identity theft but nobody in customer service want to help me.

Been with Metro for 11yrs. Left after I asked for help with a new phone and was told I needed a more expensive plan. They didn't even look at the phone. It didn't fix the problem. New staff is inept, rude, untrained.

Had a Great experience. Toby V is a great guy. Took great care of me. Helped me with everything I wanted and more. Friendly, talkative and energetic. He's a people person and I hope to see him there everytime I go to pay my bill. He understood what I needed right away. Helped me and the customer's behind me in a quick fashion.

Call Metro three times, spoke to people that cannot understand English completely, went through the cycle, receive four codes and still no one was able to help me with the simple thing of call history. Everybody goes back to the same procedure but nothing was accomplished. I've been accustomed with T-Mobile, what Metro for more than 5 years and I don't understand it. Why is it so hard to get one person that can completely understand you and get right to the problem and give you a solution. This is ridiculous

I've been a loyal customer for 2 years. Charging me for reactivating my line when the phone lost service, and going on to give me conditions to reactivate it by forcing me to upgrade my plan? I mean, really? Thank you, Metro, for opening my eyes to other options for the first time. And in the same breath, no one in customer care talked about making up for the credit I had in my account for the days that I had no service. And even better for you, you had the perfect opportunity to sell to me a new phone, considering the challenges I was having, but being so shortsighted, you 'kicked me to the curb'. Thank you, again. Moving will be the best decision I make.

I have been a MetroPCS customer for almost 10 years. About a year ago, I had to switch internet service providers. After talking with the customer service rep at my local MetroPCS store I decided to sign up for the 5G home Wifi. Now the phone service is excellent and I have never had an issue regarding phone connectivity. However, the 5G Home Wifi is garbage. I don't know if I was sold a bill of goods or was just expecting more but I have had nothing but problems with the service.

I give their wireless service a 5-star review. My issue is their AI-generated customer service that gets 1 star. All I wanted to do was add 2GB of data to my husband's phone for his birthday. I have auto-pay on our plan, and they already have access to our credit card information. Their AI customer service must be on crack. It gave me 5 options, none of which fit my needs. When I did not pick one, it asked me to explain my issue. When I did that, I was cut off, and the 5 options were repeated. It asked for my passcode, which I entered, then it went into 2-step verification, sending me a code, but before I could even retrieve the code, the voice kept asking me if I received it and to enter it. I kept trying to enter it, but the voice kept nagging me over and over again.

Metro has become the worse service ever. Customer service is overseas and are not trained to handle anything beyond rate plans. I am currently speaking to someone in South Africa and cannot explain why my plan rate went higher when I asked for a lower plan. I am currently on the phone for 42 mins with this representative who has put me on hold and left. I was 25 mins with the previous representative. They will not transfer you to a US representative to assist as they may have better understanding of your concern. Leave now!!! With less customers and decrease revenue they will understand the power of the consumer.

Ana answered the phone today, Metro always tries to help me out and has never given me a hard time like today, 0 stars today. It should not be a hassle if one is paying and Metro is not losing money with a change I need and doesn't affect the company. Again 0 stars, it's frustrating to be frustrated this early in the morning. She did not let me do a survey, wonder why.