Metro by T-Mobile Reviews

Terrible store, terrible company. Customer service is nonexistent. My daughter let her phone payment slip for two months while she was away and was not able to pay. We came in on June 23rd to get her re-instated. There were two employees there, one had just began yesterday, and the other three weeks ago. The latter stated that we had to get the most expensive plan ($77) because she was ineligible for some reason for the $49 plan she had originally even though it was advertised on the wall and the website. She ran my debit card as a credit card with a hold, holding it in my bank for 2 business days so she couldn't start the phone until it cleared. 3 days later, we came in and was still told they couldn't see it went through eventhough I had my bank statement in hand. Again, the 3 week employee didn't know how to fix it. She stated that Metro sucks and wouldn't suggest we go with her company.

Metro by T-Mobile advertises for really good deals to switch over to their service, but hide the fact that the phone you fully purchase is locked to their network for 365 days, even if you pay the phone in full. I called three times and visited two stores and received answers such as “it’s common sense,” “you should have asked,” and “we don’t need to disclose that information in our advertisements,” etc. Even their customer service reps understood and agreed it was highly unfair to advertise a phone discount without clearly disclosing the terms.

Savana at store in Nashville, Tennessee in Charlotte Ave was so helpful. Very polite and took her time with a smile the whole entire time. People like Savana will make Metro T-Mobile better.

I ordered a phone through Metro after being told by customer service that I was eligible for an upgrade. During the order process, the representative specifically asked for my shipping address, and I provided the correct address. Despite that, Metro shipped the phone to the wrong address. When I discovered the mistake, I immediately contacted Metro. The first representative told me he could update the address, but that it would take 24 hours to process. Because the package was already scheduled for delivery the next day, he instructed me to contact UPS directly. UPS informed me that the package had already been refused at the incorrect address and was being returned to the sender. They told me that only Metro, as the sender, could request changes to the shipment.

MetroPCS has the WORST customer service! They LIE and misinform you so that you are stuck with their service for an extended period. The reps provide conflicting info and mislead customers. I learned this after trying to unlock my phone and discontinue their service to go to a more economical mobile service provider. They gave me the run around resulting in my calling Apple as instructed by them, then T-Mobile and back to them again with no resolution other than being stuck with them. I look forward to the time passing so that I CAN BE DONE AND CANCEL THEIR SERVICE FOREVER! I would advise everyone to not utilize their service! DO NOT BUY A CELL PHONE FROM THEM NO MATTER THE SPECIALS THAT THEY ARE OFFERING!!! STAY AWAY FROM METRO!!!

They forced me into a new account and now I get notifications about people trying to access my information. The woman that I bought the new phone from spoke to several people via a different language and gave them all my accounts. Did all of this and Metro could care less.

Attempted to depart Metro PCS after being their customer for a straight 13 years: We've Always paid promptly with $0 balance on a monthly basis with no arrear past due amounts attached (EXAMPLE shown). Yet, once it was time to port and transfer our number to a different carrier, they claim there was a $11.50 balance due and cut off our phones immediately before process was completed. As a result, they demand $25 activation fee in addition to $11.50. The other carrier remained on the conference call with me awaiting a supervisor. As a result the foreign rep, transferred us to a foreign language recording which we could not understand and no #s on the dial would transfer us otherwise.

I’ve been trying to purchase a phone with them for 2 weeks! The first encounter, for whatever reason the technician locked the account buy charging my card multiple times time. Then they submitted the order with wrong address. I clarified over the phone you have my address wrong please fix it. It was never fixed in fact when I call back they wanted me to reach out to ups to change address. Long story short I didn’t get the phone due to their error. Now I have to wait for my refund to be processed out. Terrible customer service. I had to explain my situation too many times and they still didn’t understand. Just.

The worst customer service automated service EVER!! All it wants to respond to if you want to make a payment!! I have other problems and would like to speak to a live representative!!

The service sucks. My Internet has been down since May 21 2026. The customer service reps are liars and just tell you anything to end the call. Do not purchase their products. I have been forced to switch companies. Today is June 7 2026. Still no Internet and they want me to pay for a new box although I the customer has been inconvenienced and a consumer since 2024. Please beware. What have gone through is horrible. My family and I have been forced to live off the grid.

Horrible customer service. They don't speak English, barely can't understand them. I'm hard of hearing and a disabled veteran. They never give you a receipt or invoice at the Auburn location, never open up on time, quality of product is absolute garbage. I went and bought a $6 cord at the gas station and it lasted three times longer than the phone cord they sold me that was $26. I don't know why T-Mobile has anything to do with Metro PCS at all whatsoever. Master PCS's customer service is normal business hours and don't have consideration for all customers that may work mids or graveyard.

Metro PCS by T-Mobile absolutely horrific experience so I canceled two phones and iPad and my boss is going to be doing the rest with his 12 or 15 phones he has with Metro PCS by T-Mobile due to the conduct of the MetroPCS store in Auburn California. They told me what my balance was so I paid it even though they were way off because they don't collude with customer service on the phone. Needless to say my phone didn't work after making the payment and wanted another $23. Well why didn't the guy at the Metro PCS store in Auburn California give me the correct amount in the first place. I was on the phone with my attorney and my doctor Dr. So I have witnesses and another thing they never gave me a receipt or an invoice and they also talk in a different language in front of customers when I was making my transaction. Maybe that was the problem. The guy wasn't paying any attention, told me the wrong amount.

I am extremely disappointed with my recent experience with T-Mobile and feel completely misled. I visited the T-Mobile Authorized Retailer in Glen Ridge, NJ to upgrade my iPhone 15 to an iPhone 17 Pro, which I qualified for according to T-Mobile’s website. I had been on my 55 Go+ plan for over two years and specifically explained that I did not want to lose my international coverage, since I travel frequently and rely on it heavily. The salesperson assured me that the newer plan included international benefits comparable to my existing plan, so I agreed to the switch based on that information.

The worst customer service and the worst service. I bought a brand new phone $300. I switched this stupid T-Mobile and they told me that the phone is locked Metro and they've been kicking me one from metro to T mobile and they Did not unlock the phone. I had to throw it away in the trash and now I have landline.

Been a customer for 6 years. Bought a brand new unlocked phone from Best Buy. Went to activate it online and it didn’t work. Called customer service and they half way transferred it (so my old phone is no longer connected, but my new phone also isn’t connected). They then tried to send me a verification code, of course I couldn’t receive it because no old phone is no longer connected. They said the only way to bypass the verification was to go in store. I live an hour away from a store. What a joke. They won’t be getting 1 more penny from me.

I went into Metro that to pay the phone bill, she talked me into switching into T-Mobile for 3 phones. Raised my bill over a $100, lied about everything. And then when I went back there to get my phone reactivated the guy in the store was saying that those phones were bad phones so I switched them out. It was an all day affair on so man right now, because I was with metro for 20 years paying $90 a month. Now my new phone bill is 170. Thank you, metro. And then they wouldn't give me a refund for the glass protector 3 phone which is ninety four dollars, this is bull.

I WAS TOTALLY HAPPY WITH METRO BY T-MOBILE FOR 7 YEARS...UNTIL I ORDERED HOME INTERNET IN JANUARY THIS YEAR. I ordered for a family member that lives in my home. My son is blind in one eye and losing vision in the other and doesn't go anywhere 😒 It was going to be a birthday gift for him. When it arrived on January 16, 2026 I gave it to him in the box it was sent in. He told me he couldn't use it and has a hotspot instead. I decided to send it back ASAP. I took it and put it in the trunk of my car so nothing would happen to it. AND then we got ice and a snowstorm and roads were impassable for a week AND my trunk was frozen shut.

Metropcs deducted payment from my account after service ended, lied and said it would be refunded, now saying since I'm not a customer I can't be refunded!

I went to Metro PCs to get a new phone for my son. They told me because I was a loyal customer that I can transfer to T-Mobile and receive four new phones. I had paid my phone bill the same day which was May 1st 2026. MetroPCS did not render services because I transferred to T-Mobile the same day. I asked for my money back and they are giving me the runaround, stating that I have two additional lines and I don't know where these lines are nor do I have a device with these phone numbers they are saying I have.. $416 in one month just to transfer to T-Mobile because I didn't even receive a full month and T-Mobile wanted the first bill on the 21st which is yesterday. When I already paid MetroPCS for one month and now I have to pay T-Mobile. Buyer beware.

I just discovered how shady Metro by T-Mobile is when I decided to look at their app and discovered that they had me as financing an IPHONE 17 for 24 months. The issue I have is I paid for that phone in the store when the guy there said he can get me a lower rate if I trust him. I paid over 800 dollars for a phone I do not like and really didn’t want and to see that on the app it says I made no down payment is OUTRAGEOUS! I am switching away from Metro and T-Mobile. As far as I am concerned they are both fraudulent companies and I definitely do not recommend anyone do business with either of them unless you are looking to pay double if not triple the rate quoted. I am disgusted!!!

So I was with them for 10 years. Went to ** cause Metro has went down hill. They can't port your number cause if they port partial. They can't send the 6 digit pin to your phone cause it's only partial ported. So then you end up getting a new number and the auto pay to get out of the company they just remove your card and just keep everything hooked up. Metro sucks.

Love my Metro. Stopped by and got free items today.

I purchased a phone from Metro PCS on Wednesday, May 6, 2026. The device was shipped through UPS, but it NEVER arrived. When I first called Metro PCS, they told me their system showed that I had already received the phone. Later, after checking with UPS more carefully, they realized that I actually NEVER received it. Metro PCS then told me to contact UPS and file a claim. When I called UPS, they informed me that I could NOT file the claim because I was not the sender of the package — I was only the recipient.

I'm satisfied with the help that I got at Metro by T-Mobile. The attendant's name was Tammy. She was very insightful and very helpful.

I have been with the service since the very beginning and I have two phones through them! I don't ever carry my phones with me and hardly use either one and I have the unlimited plan with both phones. Somehow Metro tells me I ran out of data in 10 days after billing! It was evident T-Mobile would come in and Wipeout its customer base! Well it's succeeding because I'm switching services unless given a really good reason not to

Don’t ever Purchase anything from Them, This is the Worst service I have ever experienced. It is almost hard to Believe.

Metro PCS employees will lie to you and keep lying! Their supervisor will not do anything about it or honor the lie! I don’t feel like I’m a value customer and the first chance I get I will be leaving and going to another company! I really just feel, as if they stole money from me and this is not the first time this has happened!

Loyal customer 14 years. I lost old phone put spare phone and their recent change policy without consent your phone on 365 day hostage. Sad that their service is so bad they have to trick you into staying.

Paid my bill on Friday. TWO days later "NO SERVICE." Upon going back to store employees played 🤪 and had the audacity "DID A BOY TAKE YOUR 💲" After reminding them there were 4 cameras in the business the phone was finally turned on‼️ Only took back and forth arguing for 45 minutes‼️ NEVER again.

CORPORATE SCAMMERS & PREDATORY BOTTOM-FEEDERS – AVOID AT ALL COSTS. Rating: 0/5 Stars. If you enjoy being robbed in broad daylight, Metro by T-Mobile is the place for you. I bought two identical Motorola G Power devices and activated two lines. One phone worked; the other was a total "lemon" right out of the box—confirmed by their own Executive Response Team (Ligia ***), who admitted in writing that the device itself was the problem. But here is the scam: Despite admitting they sold me defective hardware, they refused a refund because I was supposedly outside a pathetic 14-day "policy". They are effectively forcing customers to pay for broken garbage and then charging monthly service fees for a device that CANNOT USE THE SERVICE.