Metro by T-Mobile Reviews

I am so seriously upset with Metro about T-Mobile. They do not let you know when you purchase a phone that you got to wait 365 days before your phone can be unlocked even though in the phone it says 180 days. I've had it with my wits and with Metro Baltimore T-Mobile I don't think I'm going to be with them too much longer. Find someone that's better.

As a long time metro customer I can say that they use to give good customer and was understanding to people's problems but now I don't know if it's because Trump is in, the economy has shifted or what but theyve pretty much taken my money for a mistake they made and refuse to assist me in fixing the issue. They left me no choice but to switch services. I had 2 lines for several years that was connected to a bunch of important accounts. Without your phone number you can't get into a lot of accounts these days. Both phones were broken, couldn't receive verification codes to log in or get help in store or over the phone.

19.99 when you add a line and bring your number.. Add to cart then go to checkout and it's now over 300$... Can't do squat online with them without anal tape... EVERYTHING requires an hour of wasted time in a store.

Metro is not a good provider. If I had another alternative to an internet provider I wouldn't still be with metro. When you call customer service you are talking to people you don't understand and who don't understand you. Phone services aren't bad but don't waste your money on the internet. The internet service will go in and out.

Metro is not a good service. Their policies are not great. I paid for my service and I still don't have service. I have two phones in my account which are broken and I don't have a way where they can send me another link or access code. They asked me for all my information and account. I gave it to them, everything was okay until they asked me a minor very idiotic security question which was when did I purchase my phone which was 4 years ago and I just don't remember.

Absolutely the worst service around. I went to transfer my service to someone else, I get told they locked my phone that I paid for for a year. So now I have to buy another phone once again. The store in Millington TN smells like cat piss and none of them can speak proper English. Moving to Metro was the absolute worst decision I’ve ever made. Service is junk. I have nothing good to say about this company.

They used to be such a great company, the customer services gotten horrible, they don't care about their customers, they don't honour their contracts or their word, it's just gotta be such a horrible company to deal with

Worst customer service from there Philippines! You can't understand their english!! I called because my autopay was not working. I used my Card for everything else but with auto pay was saying that my card has expire!!

Every time I pick up my phone there is a nasty article about President Trump and other good politicians! I am considering moving to Patriot mobile so I don't get this fake news and I am not supporting this leftist company..also when the weather is bad my wifi goes out but I don't get a discount for interrupted service! I have been with this company for 10 years or more!

Worst phone service in the USA. I never have cell service, my "5g" hardly ever works, I have to restart my phone if I want to make a call. Texts go through less than half the time. Spend the extra money and get a real cell phone provider.

Thank you, Liz, Tish and Alex at Metro store in Arden. You were able to get me in and out really quick so that I can continue on with the things I needed to do today. Awesome work really appreciate it.!

Metro use to be my top pick bragged about them all the time. I talked my whole family and all my friends to switch over. Now they are just like the rest. Plans are high priced. That's fine. It's what happens when a company blows up. I'm mad because I bought my phone cash so it should be mine to do what I please RIGHT???? Wrong I lost my job, I became homeless at the moment, staying with a friend so I couldn't afford my bill so my phone got shut off. The state gave me a sim card so I will have a phone. I put the sim card in and my phone told me it was locked and I can't use it. I have to wait a year until they will release my phone so I'm basically screwed. I want a refund for my phone then they told me, "We can't do that." They can't do anything to help. So would I recommend you to anyone now. NOPE. Thanks Metro for all your help. I can't even get another job without a phone.

I came to this store (9239 Skillman St. #103, Dallas, TX 75243) to purchase a cheap phone for my grandbaby and purchased the $35/mo. However, a month after purchase, someone at that store upgraded my plan to the $55/mo., added $9 insurance, $10 unlimited data WITHOUT my permission. The guy also had *611 blocked on my phone, They don't even have their address in the directory. I will be reporting this scam of a store. Beware!!

I went into a store for an iPhone and the guy opened up 2 lines after telling me I would get a phone for a certain price. Next thing I know $325 is missing from my account and I paid 188 of my own money.

I can't give 0 stars, we just moved to using T-Mobile internet two days ago, Thursday April 17th. We paid our bill fully. With absolutely no warning our service was suspended. We are in the process now of attempting to undo our canceling of our previous provider and we will be attempting to cancel our phone service. I have never in my entire life been this disgusted by mismanaged telecom, my father drives for Walmart and I can only imagine what work related issues you have all caused him. Never cancel service on the same day you give someone a new bill.

Their customer service is slow with a accent 🙄. They could understand me. I had to repeat myself to many times. Which will make people mad. It's not worth the trouble when you may need to call them for something. I switched to Xfinity. I could understand them and they understood me no accent involved.

Disappointed with MetroPCS Customer Service. I recently got a phone and service from MetroPCS, expecting a reliable device backed by decent customer service. However, when the phone turned out to be defective, I quickly realized that their support was anything but helpful. Despite my repeated attempts to get a replacement or at least a fix, I was met with excuses and roadblocks instead of solutions. A company selling phones should take responsibility when they turn out to be faulty. The fact that MetroPCS refuses to repair or replace a defective device they sold is unacceptable. If you're considering buying a phone from them, be aware—once they make the sale, you're on your own if something goes wrong. Would not recommend based on this experience.

I was with Pcmetro for years. I started out paying $60 for two lines. As the years went by I was paying $88 per month, I paid this amount for two years. I finally had my fill with their last increase so I called to ask for a transfer pin to get set with a competitor where I was told "because you have been with us for so long and you have two lines I can offer you $60 per month". I asked why that wasn't offered years ago since I'd been with them so long. I was then told they could offer $55 and I replied, "I wouldn't change my mind and please give me a transfer pin."

My phone stop charging and when I took it to the store on University Blvd I was told the battery was dead but she couldn't access my account because I couldn't receive text to get the verification code. Initially she wanted to sell me a new phone and charge a activation fee. I refused then she stated that I had to call customer service. When I called customer service they said they couldn't access my account because I couldn't receive a text. I had to go back and forth just to access my account. Finally the store pulled up my account and gave me the info so that I can file an insurance claim. Now I'm going back and forth trying to get the replacement phone activated because again I can't access the old phone. It won't charge. This is a common issue.

Metro PCS charged me for something I did not give them authority to charge me and refuse to correct their mistake. Francis, the phone rep, couldn't fix the problem so he offered me extra hotspot data at no cost but said he would have to change the payment due date by one day. Never mentioned there would be a charge for this and immediately I got a text showing an increase in monthly payment. I talked to managers and they say it's a valid charge. I told them to review the phone call with Francis but they refuse to and won't remove the extra charge that I didn't approve.

They keep raising the monthly bill with out my knowledge or consent. Keep an eye on your bill as they are thieves and you will end up paying way too much for service you don't want. Also calling a supervisor does not help they leave you on the phone over an hour and still no supervisor. This goes on monthly. I'm tired of this I will never do business with them again and will not refer anyone to them for business!!

Do not go with Metro PCS . Their customer service are located in other countries like Africa and India. I could not get a refund back for service I purchased online for services that I'm unable to use. I thought this company would be good. I was so wrong. Metro pcs never again..I will use a company located in the United States. Thanks for stealing my money metro pcs.

Their service is horrible and their phones don’t work because you have no data or service unless you're on Wi-Fi and with that it barely even works. You can probably use your phone because it has no service all.

I paid $54 and was shot $5 paying my insurance for the phone. The phone is paid off! Never missed a payment in two years. Was stranded on the side of the road when my vehicle broke down the next day. Had to walk two miles for help in the rain!!

Tupita and Ammy are terrific, kind and patient. We are Senior citizens twins and they both helped us set up our phone for apps and tablet, Thank you both ladies. We will tell more people about these two ladies' Services. Again Thank you Tupita and Ammy.

Zero stars after 14 years. Simple extortion and theft. I bought a new S25 ultra and went to get the Sim switched & paid my bill while there. As I was leaving I was stopped and received a free tablet, great & after 90 minutes I didn't care why. I just want OUT!!! The next morning I woke up late without service. It had cleared my bank so I called and got a message that because my bill hadn't been paid I couldn't speak to a customer service rep. Finally I got an extension and was able to called them who told me to call the store who said call customer service who again said the store so I drove to the store with proof of payment and told give it to customer service who said once again WE CAN'T do anything. So I contacted the store manager .... I paid in total $130 for a $30 plan. I wish I could say this was my one and only financial loss but it's not. I had to pay or lose my number and unfortunately that isn't an option. I am shopping a new plan.

We have not had service for over a month on 3 phones that have no billing problems. Each time we call, they say they don’t have any record of us calling. We are on our 4th trouble ticket. They keep saying to go into the stores but stores in NY are retail only and no service per their new policy.

This is the 2nd time now that I am unable to send text messages. This company stinks. Will you please give me access to texting again. Two days now without being able to send text messages. Your employees at the locations are unable to fix this issue. Helpless, unless. I need to go to a new place like Mint or AT&T. Last time this issue happened, I had to buy a new phone with a new phone number until the issue was fixed. I need to contact my lawyer to get reimbursed if I have to do this again.

My brother bought a new phone on 2-2-2025 and died on 2-3-2025. So I find out the phone is no good to anyone for 365 days because Metro by T Mobile locks the phone from being used by any other company. I have the phone, box, receipt and find out by calling the 800 number that I could have gotten a refund before 30 days. Thanks for nothing Metro by T Mobile employees and company. I was in the store 3 weeks after he purchased it and they said they can't refund it..

I been with been with Metro for some years. I have not changed companies because I did not want to go through the whole process of finding another carrier. Also, I loved the phone that I had and the price. But recently the past two years that customer service has been piss poor, all the way up to the supervisor. The way that they speak to you is crazy, especially when they were the ones that inconvenienced me for two days. I had two different people to help me yesterday but in the process their system went down and was told to call back in the morning. The ladies never told me a time to call back just in the morning.