Metro by T-Mobile Reviews

Jay so helpful on Fairview. I love the service. She helped me so fast.

Got IPhone in mail from T-Mobile.. Came in, phone battery wouldn't keep a charge and kept shutting off. Called T-Mobile, they said return item. When talking to Customer Service I said didn't want to exchange, just give refund and I will get 1 close to me, they said, "Ok." I said, "So I'm done with Contract" because they had me in a 2 yr Contract, they said, "Yes everything is Closed, you also will get a Refund" for what I had to pay. I had phone 3 days, made couple calls but phone kept shutting down, returned it. 2 1/5 months later I get a charge on my CC for $224.00. Called T-Mobile and they said, "We charged you for a 2 month minimum for your usage on your phone," said phone was damaged, got nowhere, went to T-Mobile store same BS. Trying to get my Cc Company to write it off, still waiting. T-MOBILE Screwed me...

Your customer service on 611 is terrible, the automated system keeps asking you the same question and saying I don’t understand 100 times and you can’t get your issue resolved

They no good... They stinkypoo. Stinky, Stinky, Stinkypoo.

They offer you a certain deal for a bad customer service experience and a few months later pretend to not know what they offered and take it back. Go elsewhere who will continue to honor their words to customers.

Poor service. I hate their service!!! Do Not use. Run.

I used Metro PCs by T-Mobile and I am glad I did it. Price are fair. And the customer service is excellent.

I have had issue with my tablet from the first day I got it. I have made multiple calls to speak with their representatives, and am unable to resolve the issue. They are quite happy to charge me the service for my tablet every month, but cannot resolve the issue of why it never has internet service. I just spend another 40 minutes on the phone with yet another agent who I can barely understand. Nothing was resolved. My tablet still has no service. I tried to leave a review mentioning that it would be helpful to have agents whose English can be understood. I was hung up on midway through my review. Would not recommend this service to anyone. Terrible, horrible, awful customer service. Not even the fault of the non English speaking representatives, this is totally the fault of Tmobile being too cheap to hire Americans whose English can be understood.

Beware! This is the worst cell service that I've ever had... I wouldn't recommend this company to my worst enemy. Either T Mobile needs to get their shit together or end the 'partnership' with Metro. Again, I would NOT recommend this company!!

Do not do business with them. I paid for service and never received service. I have been trying for 2 weeks to get my money back with no results...I've called at least 20 times and visited the store... Now they can't access my account because they can't send a PIN code to a number that never worked. I want my money back. This is terrible and not good for customers. Beware, beware. I still haven't received my money back!!!!

I don't like to give out my information publicly but I've had the police called on me for coming into Metro to buy a phone. And I had a brand new phone that I just brought from Best buy to transfer to them in the box still in the bag because I just came from their store. And the gentleman that owns the store on main Street call the police on me even though I have been talking to him outside and he went to go take a break and said he'd be back and I said okay. I was on the phone with Metro and talking at the same time. And I had Metro on speaker and a brand new phone in my hand and when he came back he asked me was I ready. And the police show up immediately. He left and called the police and then came back and all I wanted was a phone switched over.

Worst customer service ever. Amy the clerk will steal your money and not give you a receipt. Deceiving and false advertisement

**. We are missionaries in Nicaragua and my cell phone was stolen. Kaneesha and Tyra helped transfer my information and went above and beyond customer service. Highly recommend!

Metro PCS fixed the data issue as of today in the Bend, Oregon area. I complained about the issue last night and so far it has improved.

I gave 1 star because I had no choices to leave no stars or that's what they would have gotten. This is the worst company I have ever dealt with in my life!!!! This company offers prepaid services however the date you start your service with them is the date they create for your bill to regenerate each month and as anyone knows prepaid phones are paid when the customer chooses and is given 30 days worth of service, but not Metro. Here at metro they cut your service off early every single month forcing you to call in and fight for your service to be restored. Since the very first month I got this phone it has been problems. Every month I am troubled with having to call and fight to get my service turned back on.

I have been with MetroPCS since 2016. For the most part it was fine until recently. The screen on my phone went out and I went to the store 3718 S 27th Street. I am (or WAS) on the plan with 4 lines and Amazon Prime. I told the man I did not want anything to happen to my plan, I just want a different phone that works. He assured me everything would be the same. I went home and went online into my account and found a STRANGE name (Mike's Phone) and number on my account with an added phone. I called 611. They went into my account and assured me that my plan was still the same and Mike's Phone was only there to get the salesperson a bonus for his sale to me. That was all Sunday July 5th.

Gail at the Homosassa, Florida store is awesome. She took a frustrating situation and turned it into a pleasant experience. She is professional and efficient.

My service was through Metro.. I upgraded the tablet and phone and wound up with a T-Mobile account, everything went to hell. I'm very frustrated because my phone is still not on and I have to keep visiting the store for them to activate my account. My bill should be prorated because I've been without a phone for a week so far and I have medical conditions.👎🏻 I now have to use Messenger to make any calls. 😡

I purchased a iPhone 16e which was defective. Getting hot, burned my skin, also burned the Metro store staff hand. I received my refund for the device and now my line is cancelled. They want me to repay for the phone service that is paid in full of 55 dollars, given me the runaround about turning it back on saying I wasn't supposed to switch devices. Clearly I was unaware because it should have been addressed at the moment. Now they won't refund my bill payment, keep changing my plan date so they can keep the money. This is unacceptable for me as a customer. I just want my money or my service back on with no problem. I'm always having problems with them and I will never have any more dealing with them. They need to be addressed about poor customer service and they treat customers like we don't matter.

I can only laugh. I've had to contact customer service about technical issues several times about this God awful Samsung phone I was talked into purchasing. There was an issue with having to dial numbers several times before my calls would actually go through. I kept getting a drop down menu stating 'Metro doesn't support these types of calls'.

I absolutely HATE the Metro news! Not only is there a constant banner but every time I open my cell I have to deal with metro news automatically coming up. I don't go on my cell to look for news. Then the news is democratic and liberal based. So it feels like metro is pushing their own narrative down my throat. Not to mention their cells are overpriced, they got a fee for everything, customer service is slow and ineffective.

Metro Zone is total garbage. Trash. Junk. Refuge. It is irritating and unnecessary. I dislike it greatly.

I feel they are scammers. They're adding money on our bill when we don't have internet. l wave you online till the store closes. Say they'll reduce bill. Never do. Or their wifi equipment stops working. I will never have them again. I have a new service & wifi.

I have had a very enjoyable experience using Metro PCS by T-mobile. The store customer service have been fantastic. 😊

My phone bill is due on the 4th of every month. I purposely ask for an extension after my service is turned off for not paying. The service is restored within minutes and I pay three days later. A few months ago their system lied about giving me an extension then denied one minutes later stating I already had one. Their automated system is getting smarter about denying extensions and giving you less options other than paying.

I had been with this company for over 10 years. I had insurance on my phone. My phone got broken because my phone is broken and I cannot read my screen. I cannot access my email because of this. I ordered a new phone, got a new phone and can't turn it on without going to a store to turn it back on because they can't bypass the fact that they need to give me a one-time code and can't send it to my other email. This is the worst service I've ever had in my life and I will be leaving T-Mobile and never coming back or Metro whatever you want to call this

Horrible Horrible customer service, inconsistencies are what they specialize in. No one takes account notes, the left doesn't communicate with the right. I paid for a internet, on a new line, they sent me a refurbished box that did not work!! Still going rounds with them 3 weeks later, on sending a new box back! Worst place ever!!

My experience with Metro by T-Mobile has been unacceptable and very poor. I've had my phone number for over a decade and they chose not to help in getting my number changed to my new provider. The attitudes are horrible at the store on Lyons and Shotwell in Houston, Texas. I would not recommend anyone to go to that store. I am current with my bill and don't understand why they have made it impossible. This is the first time I made a review but felt it necessary to do so.

I hate Metro PCS. I have been with Metro for over 20 plus years. 611 is a joke. I can never speak to a live advisor about issues and billing stuff with a live advisor. I keep having to change my pin number multiple times because for whatever reason it won't save. I'm tired of the hassles. The over pricing of everything. And I hate how when getting a new phone it no longer comes with an adapter. Everything is too expensive and confusing. I'm seriously thinking about going to another cell phone company. This is ridiculous. My issues hardly get solved.

Terrible store, terrible company. Customer service is nonexistent. My daughter let her phone payment slip for two months while she was away and was not able to pay. We came in on June 23rd to get her re-instated. There were two employees there, one had just began yesterday, and the other three weeks ago. The latter stated that we had to get the most expensive plan ($77) because she was ineligible for some reason for the $49 plan she had originally even though it was advertised on the wall and the website. She ran my debit card as a credit card with a hold, holding it in my bank for 2 business days so she couldn't start the phone until it cleared. 3 days later, we came in and was still told they couldn't see it went through eventhough I had my bank statement in hand. Again, the 3 week employee didn't know how to fix it. She stated that Metro sucks and wouldn't suggest we go with her company.

Metro by T-Mobile advertises for really good deals to switch over to their service, but hide the fact that the phone you fully purchase is locked to their network for 365 days, even if you pay the phone in full. I called three times and visited two stores and received answers such as “it’s common sense,” “you should have asked,” and “we don’t need to disclose that information in our advertisements,” etc. Even their customer service reps understood and agreed it was highly unfair to advertise a phone discount without clearly disclosing the terms.

Savana at store in Nashville, Tennessee in Charlotte Ave was so helpful. Very polite and took her time with a smile the whole entire time. People like Savana will make Metro T-Mobile better.

I ordered a phone through Metro after being told by customer service that I was eligible for an upgrade. During the order process, the representative specifically asked for my shipping address, and I provided the correct address. Despite that, Metro shipped the phone to the wrong address. When I discovered the mistake, I immediately contacted Metro. The first representative told me he could update the address, but that it would take 24 hours to process. Because the package was already scheduled for delivery the next day, he instructed me to contact UPS directly. UPS informed me that the package had already been refused at the incorrect address and was being returned to the sender. They told me that only Metro, as the sender, could request changes to the shipment.

MetroPCS has the WORST customer service! They LIE and misinform you so that you are stuck with their service for an extended period. The reps provide conflicting info and mislead customers. I learned this after trying to unlock my phone and discontinue their service to go to a more economical mobile service provider. They gave me the run around resulting in my calling Apple as instructed by them, then T-Mobile and back to them again with no resolution other than being stuck with them. I look forward to the time passing so that I CAN BE DONE AND CANCEL THEIR SERVICE FOREVER! I would advise everyone to not utilize their service! DO NOT BUY A CELL PHONE FROM THEM NO MATTER THE SPECIALS THAT THEY ARE OFFERING!!! STAY AWAY FROM METRO!!!

They forced me into a new account and now I get notifications about people trying to access my information. The woman that I bought the new phone from spoke to several people via a different language and gave them all my accounts. Did all of this and Metro could care less.

Attempted to depart Metro PCS after being their customer for a straight 13 years: We've Always paid promptly with $0 balance on a monthly basis with no arrear past due amounts attached (EXAMPLE shown). Yet, once it was time to port and transfer our number to a different carrier, they claim there was a $11.50 balance due and cut off our phones immediately before process was completed. As a result, they demand $25 activation fee in addition to $11.50. The other carrier remained on the conference call with me awaiting a supervisor. As a result the foreign rep, transferred us to a foreign language recording which we could not understand and no #s on the dial would transfer us otherwise.

I’ve been trying to purchase a phone with them for 2 weeks! The first encounter, for whatever reason the technician locked the account buy charging my card multiple times time. Then they submitted the order with wrong address. I clarified over the phone you have my address wrong please fix it. It was never fixed in fact when I call back they wanted me to reach out to ups to change address. Long story short I didn’t get the phone due to their error. Now I have to wait for my refund to be processed out. Terrible customer service. I had to explain my situation too many times and they still didn’t understand. Just.

The worst customer service automated service EVER!! All it wants to respond to if you want to make a payment!! I have other problems and would like to speak to a live representative!!

The service sucks. My Internet has been down since May 21 2026. The customer service reps are liars and just tell you anything to end the call. Do not purchase their products. I have been forced to switch companies. Today is June 7 2026. Still no Internet and they want me to pay for a new box although I the customer has been inconvenienced and a consumer since 2024. Please beware. What have gone through is horrible. My family and I have been forced to live off the grid.

Horrible customer service. They don't speak English, barely can't understand them. I'm hard of hearing and a disabled veteran. They never give you a receipt or invoice at the Auburn location, never open up on time, quality of product is absolute garbage. I went and bought a $6 cord at the gas station and it lasted three times longer than the phone cord they sold me that was $26. I don't know why T-Mobile has anything to do with Metro PCS at all whatsoever. Master PCS's customer service is normal business hours and don't have consideration for all customers that may work mids or graveyard.