Metro by T-Mobile Reviews

Metro PCS employees will lie to you and keep lying! Their supervisor will not do anything about it or honor the lie! I don’t feel like I’m a value customer and the first chance I get I will be leaving and going to another company! I really just feel, as if they stole money from me and this is not the first time this has happened!

Loyal customer 14 years. I lost old phone put spare phone and their recent change policy without consent your phone on 365 day hostage. Sad that their service is so bad they have to trick you into staying.

Paid my bill on Friday. TWO days later "NO SERVICE." Upon going back to store employees played 🤪 and had the audacity "DID A BOY TAKE YOUR 💲" After reminding them there were 4 cameras in the business the phone was finally turned on‼️ Only took back and forth arguing for 45 minutes‼️ NEVER again.

CORPORATE SCAMMERS & PREDATORY BOTTOM-FEEDERS – AVOID AT ALL COSTS. Rating: 0/5 Stars. If you enjoy being robbed in broad daylight, Metro by T-Mobile is the place for you. I bought two identical Motorola G Power devices and activated two lines. One phone worked; the other was a total "lemon" right out of the box—confirmed by their own Executive Response Team (Ligia ***), who admitted in writing that the device itself was the problem. But here is the scam: Despite admitting they sold me defective hardware, they refused a refund because I was supposedly outside a pathetic 14-day "policy". They are effectively forcing customers to pay for broken garbage and then charging monthly service fees for a device that CANNOT USE THE SERVICE.

This is the worst phone company. They changed my number without my knowledge or consent. They explained nothing. I had to ask the lady to write my phone down that she gave me. She was rude and nasty. Never explained price and never got any documentation showing me what I was paying for. She lied to me telling me my other number was canceled. It was not then after all this I went to any other phone company and Metro refused to release the number I paid for. They played games and lied to me. They should be reported to the Attorney General’s office. It cannot be legal everything they did.

This by far has to be the worst phone company ever from in-house customer service to phone customer service. There was an agent that had me on mute for an hour got on the phone and tried to pretend she was a supervisor. When I reported this to the supervisor he did nothing. The store reps are very racist and gender phobic. They don’t like women and they don’t like ** and I’m both of those. This is happening in several different stores in two different states. It has to be something to it. They don’t follow their own guidelines and don’t follow their procedures. I bought the phone. Now I’m stuck 'cause I can’t get them to unlock it even though this is the worst service I’ve ever had.

I've always liked that you could get a free phone by switching to Metro but the service, especially lately has sucked... The phone quality varies, some are decent but this new moto g 2026 is terrible! Also the in person stores are running scams.. I'm in the middle of looking into the Kelly Sq Metro store in Worcester MA because they sold me a phone, but secretly tried to add on accessories w/o asking me if I even wanted them, then when I told them I didn't want all that extra stuff, they removed it, but then still tried to charge me $30 extra and claim it to be service fees...

Service is horrible, literally, don't get signal anywhere ever. Internet is so slow literally can not use anywhere with mobile connection. Phone are complete trash using the Moto G 2025 and I swear it pops adds up randomly. Service is so slow and glitchy that the phone is pretty much a paperweight of frustration. I would never ever recommend and would quite honestly suggest anything else. Straight Talk through Walmart unlimited 45$ a month is so much better. Consumer Cellular is so much better. Cricket is better. Anything is better, this is the worst.

Jonathan ** was the best Manager I seen in the last 4 years of coming Pinson Valley parkway in Tarrant. My name is Karen **. I love his manners.

Customer care don't care. Stay far away from this shitty company.

Today 4/30/26 I went into the Metro PCS store on Sahara and Nellis and Marcos helped. His customer service was excellent. He was very patient and helpful. I will continue to do business with Metro in the future.

On Thursday 04/30/26 about 10 am I called Metro PCS *611 from Lodi NJ and get Louise who patiently guide me through the process of activating my SIM on a different phone. Her mannerism and appreciating me as a customer for 11 years was remarkable. I felt like a real human after the fact. Thanks LOUISE, you’re the BEST! 10/10…

I began my phone service April 1st 2026, enrolled in the auto-pay to pay $60 a month. 28 Days later they've hit my account three times! I was wondering what happened to 30 days of calendar service.

I've had it up to here with Metro. My phone and wifi are connected for one bill. In one situation I only had enough to pay my phone and not the entire bill. I was told that since it was combined I was unable to do that. Now here it is I get an extension for my phone, something that should also apply for my wifi, but now they changed their policy to if you get an extension it's for your phone only. If that's how it's going to be then I should be able to pay my phone bill separately. Makes no sense at all.

Customer service sucks! I had an issue with my high-speed data so I asked to speak to a manager and was placed on hold for over 20 minutes! Stop charging me for top-off data that I do not get. Rip-off.

I have been with Metro PCS for over 4 years. I have tried to reach them about unlocking my phone and transferring to T-Mobile due to me being out of the states and needing an international plan. Instead they refuse to assist me with unlocking my phone. Instead they have refused to unlock it. So now I'm am outside the country with no means to call or get any help. They don't care about their customers safety, they don't care that they are creating a situation that I can do nothing about. They are liars and greedy crooks. I have proof of their lies.

March 25, 2026 I bought a SIM card for $55 and I sent it back because I can not use it due to the fact I have a contract with Boost but I did not know that till later, I still have not received my refund. It is now 4/26/26 and I have been calling and they have been giving me the runaround.

Do not get this insurance from Assurant for iPhone, you still will have to pay with no savings, waste of time and money!!!

I've been with this company for over 15 years. About 6 months ago I got a virus on my phone. Had to buy a new one for $300. Move to Florida, and the new phone was not downloading, charging, and flipping in and out of websites. I use this phone for work. I was actually in the courtroom on zoom when the app just blew off. I spoken to customer service several times. Was talking to buying a hotspot that did not work, as well as a supposedly free tablet. Which is not it's $20 a month. I was also told over the phone. That since his phone is only 2 months old I would not have to pay for another one. I went into the store they refused to give me one. Called customer service several times again they said they noted my account that I could get a free phone. As this one was only 2 months old. Went into the store again and was denied a phone. Of course I could not leave without one. So I was forced into paying another $150.

Demetrius and Johnathan at the Tarrant location were a Big help, They have Excellent customer skills, They got me in and out in a Hurry and If you are thinking about switching your Phone service. I Highly recommend you to this location, You will not be Disappointed!!!!

First the bad: Last year, an employee at the 4th St N store in St. Pete sold us two new Android phones, and in the process "lost" two of the four lines on our family plan (turns out he tweaked our account to make more money for himself). We were not even aware of the missing lines until the other two family members contacted us to say their phones weren't working. Took quite a bit of effort to get everything back to normal, but we were stuck in a minimum one year agreement. We had to wait the full year before we could port the numbers and get service elsewhere.

Every company has customer service for free to assist their clients. I don't know why it's required to pay for getting help from them. Another thing they interrupt my service on my due day I'm not able to make the payment on my own so they can get $5. Shame. They only care about money for any simple things.

Beware of Zane. He’s behind the counter and can’t be trusted off Nellis in Vegas. He tries to multitask so it seems had a lady on speaker phone with a agent talking to another customer and trying to help me. He was actually distracting so he can try to rob you. When he finally got my phones in order after a long wait asked if I wanted a protector. I said no. Took a box off the wall. Opened it and put on my phone. Put a clear plastic on my daughter's phone saying free of charge. Even acted like he called to get permission from someone.

I've had their service due about 5 years, every year they are getting worst and worst!! They still you unlimited 5G but that bull, because they throttle your speeds so you're not getting the speed you are paying for nor the customer service to answer your questions!! They really are robbing people. I am even considering a class action suit against them. Don't waste your money You'll be frustrated and disappointed!! That's the only guarantee you'll get from them..

⭐ WEST TENNESSEE STREET Tallahassee, FL (Paul). I had a very disappointing experience at the Metro by T-Mobile location on West Tennessee Street in Tallahassee, Florida. I was assisted by an employee named Paul, who sold me a phone that was defective immediately upon use. The device was extremely slow and unresponsive from the start. When I returned the next day requesting a refund, I was told refunds were not allowed. During that interaction, Paul asked if I would be interested in purchasing one of his “old” phones and then directed me to another Metro location on North Monroe Street to speak with the manager.

As someone who had Metro for several years I was highly shocked by how they handled my account. I ordered 2 new phones for me and my significant other. Paid full price for them. When they arrived and we tried to activate them only one would actually activate. Upon contacting support was told to wait 2 hours. Didn't work. Then was told I had to wait 2 days for sales support only to have them tell me I needed to send the phone back, which they didn't provide a return label as they claimed. I continued to ask for a return label and was consistently ignored. I asked to speak with manager and was denied. After a month of Metro's inadequate ability to do anything to assist me I finally asked for an address to send the phone myself, which took over an hour after asking repeatedly. So I switched to a better carrier and will be telling everyone I can to not use metro or T-Mobile for that fact.

They are garbage. No matter how long you have been with them they cut you off the day of. Been with them 10 years. Still going through the bs. Looking for new service.

Horrible phone service. Always getting kicked off the internet, not receiving vital codes from my Banks and other services and they're sitting there trying to say it's my phone. My phone is 2 months old.. I've never dropped it and it's so funny because two other people came in at the same time saying the same thing - getting kicked off the internet all the time, not receiving calls or text messages!!!!

Dylan at the North Syracuse location is Awesome!! Has knowledge of the phones and plans that are offered. Very helpful. I will ever go to another location again.

Had this phone for 3 days. Battery is already dying. Customer service is a joke. They will not replace anything even if I have a warranty... Pure thieves.