Metro PCS Reviews

The clerk at the store was fantastic. She had brought it to my attention that I was eligible for a very good motorola phone at a discounted price, I had passed on it last couple visits but, the lady is so good and knowledgeable that she gave me no choice, this time, because I entered the store hoping she was there and she was so I had to pull the trigger and buy it! The perfect choice! Not only did I get a great phone but the worker on dayton,in aurora, literally showered me with all kinds of extra goodies that celebrated black friday! Head phones a few pair that are excellent sounding, screen cover, rear case, power bank, and more! She was so good to me, I even decided to buy the home internet deal as well! I was so happy when I left that I'm still buzzing from this deal! and I'm a sorta picky person! Excellent customer service!!!! Top notch in my book!

I had a lot of problems with Metro Pcs in stores. I went to several stores in Roanoke, VA. They put insurance on my tablet and my phone I bought from them. I went to two stores in Roanoke on Orange Ave because my phone was stolen. They charged me for insurance and didn't tell me I had insurance and I had to file a claim so I ended up paying an additional 103.00 for a new phone. I had to waste gas going to different stores and I had to call customer service several times to get the issue taken care of. Today I called customer service again and they finally fixed the issue. They were very friendly and helpful. I would just be careful at what store you decide to buy your device. I definitely wouldn't suggest going to any metro pcs on Orange Ave in Roanoke. I'm very grateful to the customer service for fixing this issue.

I had a wonderful experience at the Metro PCS store on The Lynnway on the early afternoon of October 17, 2024. I had been with them some time ago and I don’t really know why I left. In any event, I have been with Xfinity Mobile for the past two years. Ever so gradually, the prices started going up. In addition, The customer service was awful. In trying to transfer, I practically had to jump through hoops. It was easy enough to get my account number, but it was quite an ordeal to get the Transfer Pin. Both of the wonderful workers were so helpful. They finally got me successfully transferred and I am very happy. I brought my own phone and am saving $13.00 a month. All in all, I had a very positive experience, and I appreciate the two excellent young women who made my experience a positive one.

I would like to share my experience at the Metro PC Store in West Palm Beach FL on 45th and Military. I had just lost my phone 3 days ago and I was so scared of the hands it might fall into. Being a little tight on funds I wasn't sure if I could purchase another. But the salesman Sabbir was so welcoming and respectful of my situation, he spoke with Tanvir, his manager and they helped achieve what I could afford without hesitation or biased. I really appreciated Sabbir and his warm and patient attention!! He also helped with shutting my stolen phone off. Which was the most settling feeling I've had in 3 days!! I give 10 STARS to this location and the people who represent!!!

I had tried to have my phone replaced thru Assurant the insurance that deals with Metro and after 3 weeks of going back and forth I still couldn't get my phone sent to me. I had called Metro on 4 different occasions for the same thing and it still wasn't solving my problem. I had talked to Assurant several times and was having issues sending in my ID to verify who I was. 3 plus weeks without a phone. Went into Metro near my house and Ramiro got on it, found out the problem between Metro and Assurant that they seemed not to be able to solve and solved it for me. I will forever be grateful for this young man who took the time to help me. Now my phone is on the way and I can communicate with my mom who happens to be going thru chemo and that was the MAIN REASON I NEEDED MY PHONE....THANKS RAMIRO FOR YOUR FRIENDLY SERVICE AND PATIENCE TO FIGURE OUT MY PROBLEM.

I've been having problems with my phone since August. I've called Metropcs a million times and I've been to metropcs stores the same amount of times too. The stores told me since I got my phone thru customer care it's nothing they can do. I've called customer care and they have reset my phone told me to turn my phone off and on it should work. I do as I'm told to do and my phone works for a few days nd back to not working.

Mark at Metro by T-Mobile in Kingsport TN went above and beyond to help us! Metro always made it all easy!! Ty Mark and Metro by T-Mobile!!! We only switched to T-Mobile because of the free phones. Mark did all the transfer he could .. out of kindness.

Absolutely terrible, I have been contact to customer service to stop Robot calls every 15 minutes every day not stop multiple times. One times said: #662# it will be stop. But it not. So continue few months every day from 6 am until 7 pm. I did asked to change my phone number, I have to pay $15.00. I'm doing call change because of not stop market robbot calls few month. Crazy calls. Customer service not helping. Why I have to pay when I already complain. So Philippines customer service bogging calls and I believe Metro PCS customer service from Philippines too. They are helping to each other to destroyed Americans people life. Terrible customer service, not care

I call Metro PCS by T-mobile today. Asking why their manager at the store didn’t honor my account when I switch over from boost to metro. I was promise a phone. I didn’t get one. I still have my old phone. I have been trying to get a phone from them for over a year now. Plus when I sign into my metro account. It shows that I have an iPhone 13 Pro Max. I have an iPhone 8 Plus. So I was asking about this phone on my account that I don’t have and the representative Felicia hung up on me. That’s very rude and disrespectful. I think I’m going to try to get my service back with boost. At least they never lied or disrespected me.

I have been a customer of Metro since 2008 and I upgraded to their Metro Flex plan. Not only did I not get the phone that I wanted My bill went up and I got sold a crappy Motorola phone. Thanks a lot to you from your existing customers. Metro you suck.