Metro by T-Mobile Reviews

As I was also in the market for new phones, I asked about the plans MetroPCS had to offer. He told me that there was no roaming charges with the 50 dollar a month plan; it has nationwide coverage and that the specials would run out the next evening.

I came back the next day, July 30th, and that was the beginning of my nightmare with your company. That evening, I was at John’s MetroPCS store for over three hours. It wasn’t because he was busy (we were the only ones in the store). I again asked him about the plans and he told me we had 7 days to check out the service and if we weren’t happy, we could return them. At that time, he said nothing about the one hour of talk time. He was on my phone an hour alone trying to program it. I purchased three phones. Two Samsung Freeforms and one LG Imprint. I was never given a contract on the 30th. I left with the three phones and a small receipt for $523.00 and 3 white pieces of paper listing information about the phone.

When I arrived home, we tried the phones. The grey phone didn’t work at all. The LG Imprint wouldn’t text, picture message or receive calls. And the red Freeform couldn’t send picture messages. I called customer service and I had to spend another hour getting the grey one to work. I also found out through that call that I would have to pick up the rebate forms and that I was overcharged. I called John on Saturday and told him what customer service said and that I was a little upset. He told me he would have the rebates for me and that I could pick them up when I got a chance. I found out the next day that my daughter called customer service to get her phone working and found out that a place I spend half my time has no coverage at all and that roaming charges are not included in plans. A fact I clearly specified with John the three hours I spent in his store.

I went back to his store on Tuesday and picked up the paperwork, and after two hours I was told that I would have to go to the corporate store in Westbury. Being as I work so many hours and it was so far away, this was going to be a problem. John gave me the rebate paperwork and shoved the contract in the back of all the rebate information. I didn’t even see it till Friday the 6th. I was very upset. When I got home from John’s store, I called customer service again and tried to get the mess straightened out. Again another hour on the phone, I was not happy with what Joy was saying about the phones. She had stated that I had to go to the corporate store in Westbury and that if they couldn’t fix it, I could bring the phones back on Friday for a full refund.

At this point, I had no other choice. I went to work and asked to have the afternoon off to take care of this problem. They complied and I headed to Westbury. It took me one hour to get there only to find out they couldn’t help me after an hour. Maria tried to fix it and again told me there is no service where I am. She told me that I could bring the phones back to the store I purchased them from on Friday and get a full refund. So I left very upset and took the one hour ride back home. Friday morning, I again went into work and asked for the afternoon off to take care of this problem. I arrived at John’s store at 2:45 PM. There was one customer in the store at the time.

John was trying to program a phone. By 4:30 pm, he still wasn’t done. I grabbed the two phones he was trying to set up and said sorry I have to close the store for 30 minutes. By this time I was very upset. I told him I was very patient and that I wanted a refund. I told him I wasn’t leaving without my money. He then asked if he could trust me and left me in charge of his store for 45 minutes. He left to go to his office in Lindenhurst and left me my son and the customer in the store.

While he was gone, one customer called, her name was Phyllis. She wanted information on a touch screen phone. I took her name and number and left a message for John. When he got back, he was still setting up the customer that was there when I arrived—that took another 45 minutes. In the last few minutes before that customer was done, another customer walked in. John put two fingers up and told me to wait. He then sold a red Freeform to that customer, programmed it and made we wait till he was done. When that customer was done, he then said he would see me. When I told him I wanted a refund, he told me, “No.” He stated that there could only be one hour of talk time on phones. At this time, he hadn’t even checked the time on the phones. I explained that I laid out all this money and still have phones that don’t work and told him to call someone else. I was told on phone that they would escalate it, but they didn’t. So all that money, all that time and still no service. I was lied to, cheated and had my money stolen.

To say I left unsatisfied is an understatement. I called my bank to dispute the charge. That didn’t work because John stated I signed a contract and that now it was eight days since I purchased the phones. So I filed a claim with the BBB and I plan on filing a complaint with the Consumer Affairs and Bureau of Consumer Protection. I am a lung cancer survivor with emphysema. I work 40 to 50 hours a week for my money. I do not take kindly when people steal my money. I am writing to you in one last ditch effort to bring this to a decent conclusion. All I want is the refund of the $523.00 I was told and promised by not just one, but four of your representatives.

They told me the card was good. So, I went to the payment center at Metro PCS and ask why I could not pay my bill online. And was told to pay them three dollars and they would pay my bill. I told him that I want to pay online to save three dollars. So, I went home to try online again. Again, I could not pay online. Now it 9:00 pm, so I call Metro PCS and the automated system would not let me speak with a live person.

Now it's Thursday, Aug. 5, 2010 and my phone is off, and I go to the payment center and tell the rep that the system would not let me pay online. He said pay him $43.00 and he turn my phone back on ,I was extorted to pay extra for phone service.

A MetroPCS employee at the corporate store checked the phone and told me that it could not be fixed and that I needed to take it back to the MetroPCS outlet store where I had purchased it so that they could exchange the defective phone for a new one. I returned to the MetroPCS outlet store that same day and the salesperson gave me a new phone. I tried accessing the internet with the new phone before I left the store and found it very limiting, not letting me on to three or four common websites that I tried accessing.

At this point, I told the salesperson that I wished to exercise the clause in the contract that states that a full refund can be obtained if the phone is returned within 7 days of purchase and has less than one hour of talk time on it, no questions asked. Both of these conditions were met. I was told that the clause was invalidated because the original phone had been exchanged for a new one. I pointed out that I was just following the directives of the MetroPCS employees, and at no time before or during the exchange of the phones was I told that it would invalidate the return clause, nor was that stated on the contract I signed. I believe that I did everything within the time frame allowed and was treated unfairly by not being able to obtain a refund. I lost the $200.41 purchase price of cell phone service and about 4 1/2 hours of my time between the two MetroPCS stores trying to resolve this issue.

She tried to fix it but she told me if it did not work to call back and talk to tech support. It did not work ,so I called tech support. They were unable to fix my issue. They could not even log my issue into the system because it was not working. I went to the store that I bought the phone and they could not fix the issue. They directed me to the corporate store. I went to the corporate store and they gave me a new phone of the same model that I bought 2 days early. I sat there for 1 hour and half and they could not fix my phone.

I would like them to upgrade me to a phone that will work for free. I am very unhappy. I have spent about 6 hours trying to fix this issue. I have only had the phone 3 days. This is outrageous. I am very disappoint in your service, you should have email support or an email address on your website.

18888638768 is the number I called, and the problem is still there. This is my phone, and this adware is causing unwanted noise and stress, and disrupting my functions within the listed environments.

So I went up to the Metro store on this day, the 12th of July, to try and figure out what was going on. The associate was the same lady I dealt with on the 9th of July when I went to pay my bill. She then told me that I lost my money, and there is nothing to do about it. She gave me a wrong number to where I could not speak with a person. It was all animated.

I am very upset with Metro. This has never happened, and I have been with them for about 5 months now. They have stolen money from me by not activating my account when I paid the balance. I will never use this company again, and I will make sure to cancel my account and never will they get my business!

When I went into the store, he told me it was too late. I had over 1 hour of minutes on it, and Metro would not take it back. He never even offered to give me another phone. I have loss of money and time, and now, I have to go back to Boost Mobile.

I know they want to get you into a store to sell more, but this is a little excessive. Also, several times when we have checked on better offers that were advertised, they advised us the offers were just for new customers. A customer of many years apparently means less to them than an new customer. I think I will solve that problem for them soon.

The local Metro PCS dealer told me that I'd have to pay an additional $3.00 if I paid at his kiosk. I was warned not to send a payment in since Metro PCS may cash the check and never credit the account. It took 2 visits to the mall kiosk and 3 calls to Metro PCS to get them to straighten it out (this was many hours of my time). The independent dealer also charged me much more than the internet prices for my new phone and first month of service. I still have not received my $25 rebate which I sent in immediately.

This is no surprise since I've never had any business honor a rebate. So, I've already decided that all companies are unethical snakes. It can take 1-2 hrs to get help on the Metro PCS customer service line. Metro PCS will not allow me to check my voicemail with entering a greeting with my name/no. Well, I don't want a greeting with my name/no. A simple beep would do but the stupid computer wants to hear name/no. Metro PCS works very hard to provide the worst possible customer service. It is clear that Metro PCS managers don't give a ** about their customers.

I wonder if other credible wireless companies offer crappy service. If Metro PCS is interested in retaining their consumers. then the level of professionalism and courtesy should be of the utmost. In addition, that individual was blasting some hiphop song that I found objectionable and unappealing.

When I spoke with customer service with the other person's phone, and she explained this to me. I asked her "How was I supposed to know this when no one told me this when I purchased the phone?" She said to me "it is in the contract." Mind you, there are no contract with Metro PCS! I don't know who she worked for, but obviously, it was not for Metro PCS.

Anyway, I came back to NY. I was furious because I was paying for a service I could not use. By this time, they had opened another Metro PCS a few doors down from me. I went in and told the agent what had happened and was told that the phone I had just purchased in March was outdated and I needed to upgrade. "That was what was supposed to have been the problem." I said, "The phone was only purchased less than six months, and it's already outdated!" He said yes and began showing me other phones.

I liked the Neo and purchased it for another $180.00 in cash. He told me I would have no problem when I went out of town because of the upgrade. I was also supposed to get a $40.00 discount on my next purchase, which I never did. I went out of town for Thanksgiving, and guess what, no service except in Georgia and I was going to Mississippi. I had to go and purchase a phone, so that I could have a phone with me while I was out of town, because I was lied to again.

I spent $360.00 in less than six months for 2 phones, while paying my bill and not being able to use the phone for a month. I am stuck now with 2 phones that I don't use. I was not given my $40.00 discount for the purchase of the next phone, and I was not credited for being unable to use my phones while out of town. Plus, I had to purchase a phone to use while being stranded out of town and extra minutes.

So we are looking at about $600.00 Metro PCS got over on me with. In the interim, they lost a good customer. I paid my bill each month on time, and they are the losers. I feel they should be made to reimburse people they have scammed. That is how this company is abusing the American public and getting rich off of their fraudulent techniques of sucking in customers and screwing them out of their hard-earned money.

I waited the amount of time they say it takes to get the rebate and received a letter saying she is not entitled to this because this was not a new activation. I called and claimed this was a mistake and they said they would send the request to reconsider the rebate to corporate. I sent the rebate in April, it is June and still no answer and no one with authority to talk to. Every time I call for a status of my rebate, the same answer is given to me and never a person with the right answers. I just want my money that is owed to me. They should be honored that I chose them over the other prepaid phones available out there. It is not like they are the only ones anymore. However, I purchased a new phone, a new service and all I want is what was promised to me. $40.00 rebate.

I explained to the operator that I have only had service for 19 days and I already prepaid our plans for each phone. She stated there was nothing she could do but she will open a case for my account to be reviewed. When I asked her when our phones will be reactivated, she stated she could not do anything because the system is stating we owe $23 from April. Needless to say we could not be without a phone for the 3 to 5 business days it would take to resolve the issue so I paid the $23 in hopes it will be credited back to my account once they discover their mistake but that was not to be the case.

Long story short, after 4 additional calls, 3 trips to the store where I originally purchased the phones and endless frustration, the situation was partially resolved. My account is now reflecting the correct amount owed but I have not been credited the $23 paid over the phone to reactivate our phones. I have been back and forth without success and my request to speak with a manager was fruitless as I was informed they do not have any managers on site. Five days ago, I received a text message stating the case is closed and I owe $98.00 for my June Payment. Close to the price I actually owe but no Cigar. I personally regret my decision to leave Sprint to go with Metro PCS, they have way too many billing and customer service issues and I work way too hard for way too little money to be taken advantage of in this way.

As far as I'm concerned, Metro PCS is just another new age scam being perpetrated on the poor & working class. Now I know why they don't require a contracts, they don't need it, they already have your money so what difference does it make if you leave. Now I'm stuck with a $157 monthly plan and I'm out $750 of my hard earned money for the phones with no way of getting any help. Life lesson learned "If it sounds too good to be true it probably is.” Only I had to find out the hard way?

So I decided I was going to take the phone back to the store and get my money back because the phone service was awful and I was not receiving any calls. I was so upset because I really needed a phone and the last thing I wanted was my phone to be not working. I brought the phone back and told the same employee who I purchased the phone from that the phone was not working. I wanted my refund back to go somewhere else . He immediately said, "No!" He stated to me that in the fine print of the service request form it states you can not receive a refund if you have talked on the phone more than 1 hr at this time i was upset because I went over 11 minutes and I did not see where that policy was stated.

I felt like that was unfair. The phone was not working the way it should . I then asked to speak to a supervisor who was called on the phone. She then also told me I cannot receive any money back. I then stated, "May I have the corporate number to contact Jack?" Jack is the person who oversees the supervisor. They denied me of that as well. No one offered to fix the problem or anything. They were rude. I was embarrassed. They called the cops on me. They humiliated me. I was escorted out by the police and it was awful. This was the worst experience ever.

On April 20th, we received a text to pay $42.97 by the 27th. We went back to main office. I showed the same rep the text. This time she stated the only way my info/billing date could be changed was to either buy a new phone or keep our phone off for 7 days, owing them more money. We can't have our only phone off for 7 days, pay to have it re-activated and any other fees they're going to charge. I can't get through to anyone when I call customer service or log on to my Metro account.

I told Candence that my daughter's cell was shut-off (interrupted). She said that's because I didn't pay the full amount. I told her that I made a payment on 5/3 and posted to Metro PCS account on 5/5 for $52.97 according to Metro webpage. I didn't know about changing the plan. Absolutely no communication between Metro PCS and customers.

Again, Candence said if a want a bill sent to me, there be a $2.00 charge. I got upset and told her that I have never paid for getting a monthly bill sent to me. No other companies charge for a bill statement, only Metro PCS. I asked her to transfer me to her supervisor. My call was transferred to Brenda, we had a discussion about this hidden charges. I concluded, asking to provide me with corporate office address. We could not resolve this issue. I am in the process of sending a complaint letter to Pres. Roger Linquist. I firmly believe that as a consumer, I have the right to know what is being added to my account. This $1.00 payment has being issued since 2009 to present May 17, 2010.

The next morning, when I tried to make a call from my phone, there was no dial tone and when I called my wife, her phone received my call but I could not hear anything she was saying. She was not able to hear anything either. I was not able to hear anything every time anyone called me or when I made a call. We both are students, so we had class and were not able to go into the office until 4PM. Before going to the office, I took my phone out of my pocket and saw a blank white screen. When I got to the office, we met with Mohammad again and told him about the issues we were experiencing with the phone. He said that we need to go to the corporate and have the phone exchanged. I said I did not want this same phone again because the phone was so fragile that the screen broke while it was in my pocket. He said get the phone exchanged and he will give me a different phone.

After getting the phone exchanged, I went back to him and Mohammad said that he will not be able to give us a different phone even though he told us that he will. I then said that if I can't get a different phone, then I want a refund because according to their policy, I could get a full refund if I return it within 7 days and if there was less than one hour talk time on the phone. Well, Mohammad did not like the refund idea so he went off like a bomb and started yelling. I do not know why the refund idea ticked him off. He was behaving really immaturely and rude. He was saying things that he is not allowed to say to the customers (I know because I worked in retail too) such as: Go back to AT&T, do not argue or else I will have you thrown out and we did not even say anything. In fact, he kept saying things and making matters worse, but every time we wanted to reply to what he said, he would tell us to not say anything or else I will throw you out. He said a lot of things, but I forgot because I was so shocked he was saying all these things that he was not allowed to.

I did not want to cancel my account with MetroPCS because I like the plans, but if they have managers like Mohammad in the offices, I do not think I want to keep this service. Also, he called the Elk Grove office where we had the phone exchanged to find out how much talk time we had on the broken phone. When I asked him how much talk time I had on the phone, he said more than one hour that's why your screen broke because you talked too much. I was furious with his behavior and lies, so I went to the corporate office and asked them to call Elk Grove office and ask them how much talk time I had on the broken phone. When the lady from the corporate called, she said they turned the phone on but there is no way to find out how much talk time I used because the screen was broken.

Even the lady at the corporate said that Mohammad was lying because if the screen is broken, then how was he able to find out the talk time? Mohammad sent me home to get the rest of the stuff for the phone I wanted a refund for, but I did not want to go back to such an immature, lying, disrespectful person, who has absolutely no customer service skills and no respect for customers. So that's why I went to the corporate.

I now get a constant barrage of advertising texts hourly at least three of them, including but not limited to Florida lottery results, almost hourly all day all night. If you shut it off, it would save them to slam you when you turned it on until your box was full. Again poor battery, dropped calls, daily loss of use for hours, GPS inaccurate and misleading or can’t be reached from my location, Largo, Clearwater, St. Petersburg, FL area (Pinellas County).

When it was brought to their attention on 05/08/2010 they shut off my service, called the police, and asked to have me physically removed from store after threatening an assault if I refused to leave voluntarily. I did but not before I got my point across about how upset I was with their ** way of dealing with warranties and a promise to barrage them with insults and many hours of negative advertising effectively reducing their bottom line and to discourage any further sales to unknowing victims whom haven't fallen prey yet to their lies deceptive business practices and unlawful activities they are arrogantly and openly doing. And under the color of the law hiding from their deceptive ways by having you removed by police under threat of arrest for disturbing the peace and trespassing.

I am planning to advertise for others to produce a class action lawsuit. It’s high time they get returned on them and to understand how to commit to honest business practices. I have to! I'm an air conditioning tech and they have stolen my advertised phone line and shut me down! Again, unethical. Wrong person to ** over! Watch out, Metro PCS! I'm a steam roller with a road to put down and you are in my way! You will be paying back tenfold. I will engage the law with your help on this one! Legally put them to a stop in their tracks!

On 3/28/10, I spoke with operator #**who agreed that we should not be paying more than $105/month and she would adjust the bill. On 5/3/10 they turned off our phone because they said we owed them $4 and they would not turn our phones back on until it was paid. I spoke to supervisor Jean (opr#**) on that day (5/3/10) and explained to her about the conversation I had with opr#**on 3/28/10 and the agreement that was made to adjust the account and she would not honor that agreement and would not allow me to speak with her manager then she hung up on me.

I met with Marcus on 4/25/2010. He said the phone had not been set up for roaming. He set up the telephone and told me it should work without a problem. I came back to Reading, PA and guess what? The service does not work properly. I shipped the telephone through a bus service to my mother. My sister-in-law went to the store and they refuse to give me back my money. I tried calling the 1800 number to talk to a live agent but the automated machine will not allow me to. This company has a scam. It needs to be addressed and fixed because I work very hard for my money.

It cost me a trip to NYC that cost me over $50 in gas and toll. It also cost me $20 to have the item sent back to my mother in a bus service. I was cheated with a false advertisment. I was told the telephone would work when in reality it did not work. Now I lost $178 plus the expenses described above and all I get is an "All well. We will give you a store credit for $100." What would I do with a store credit when I am unable to use Metro PCS in Reading, PA? I have been taken for a sucker.

At corporate store, 25 minutes later drive, Robby finally figured it was a bad phone, went to the back room and came out to say there were no replacement phones and to come back in 6 days, after 4pm. I drove over 1.5 hours and dealt with Metro PCS employees who are so poorly trained. They do not really help and are not given corporate address of where to go to replace the phone.

During that time, I also bought two ringtones, both of which were $2.00 from Metro, and I received neither of them due to the number being different. Now, when I say different, I mean the number programmed into the phone information is different than what people see when I call them. Needless to say, I was not happy to hear that because a single representative ** up one number, I spent at least an hour trying to get my money back, of which they would not return due to me consenting to the supposedly nonrefundable payment for the ringtones, which I never received.

Oh, and during the hour or so on the phone, it was just trying to get them to get into my account, a result of their ** which made the eight-digit PIN I made invalid because it was the wrong number to begin with. So, thanks to the "Limitless" MetroPCS, I lost hours of my own time and $5.00, which doesn't bother me anywhere close to the time I lost.

I waited a half hour and was informed by a manager that if I did not purchase the phone from his store he could not help me. He instructed me to call Metro PCS. I called while in his store I was given five different phone numbers to call. Each phone representative said, “I cannot help you, call this number.” When I informed the corporate store manager of what was happening, I was told to return to the store where I purchased the phone.

I went back to the store where I purchased the phone, the manager and I called Metro PCS again the customer service representative attempted to give me a phone number that I was given the first time. I informed her of all that had happened. She took my information and said someone will call me. I was told that Samsung is responsible for the rebate not Metro PCS. I went online (samsung.com); the web page requested all the information about the phone and purchase. When I completed the form, it said Samsung does not sell phones to individuals. I must contact Metro PCS. Please help.

In that case, the telephone will not fulfill my needs and expectations. This was on February 27. Since I paid with a debit card, he said he credited back into my debit card. But from $149.00, he only credited $91.26. He said that they keep the rest of the money. I do not know if this is legal. I think that he is just stilling the rest of my money.

On March 3, I checked my bank account for some payments that I had done. Surprise, my bank account was overdrafted for 70.00 dollars, because they had failed to return the money to my bank account. I went back to the place on March 3. They said give one more day. I wish I did since I did not have any other option. On March 4, in the afternoon, I checked my bank account again. The money is not there. I went to my bank inquiry. There is no transaction at all. I went to the store. They do not have a satisfactory answer. At this point, I am very frustrated. Nobody has an answer. They took half of my money and I had to pay the overdraft of $70.00 to my bank. I am still without my money. Nobody has an answer. Today is March 5, a week after all this began. What else can I do?

I went to another co. Bought a phn. When I got home and got a old Metro phn that will make calls but phn book has problems and took it to Metro the next day. They told me my acct was closed and I just paid my bill on 01/28/10 and I was told that I have just lost that payment. This by any term is robbery from customer. That was an experience that I hope no one has to go through. I was going to give that phn to my handicap mother and pay the bill. She just needed a phone that she call out on and why I was going to give it to her. But Metro don't care about or my mother I see. I was directing traffic for a funeral when I dropped my phn off to belt loop clip. I lost money due to the fact they could not contact me for location to the next funeral that came while I was trying to work the issue out with Metro. They ran me around from store to store costing me time and gas and emotional pain.

And now they are claiming they have the same plan for $40 a month, "no ifs, ands, or buts, period". What is going on? I am so angry! Were they taking advantage of a young person who isn't business savvy? The salesperson told my son that the bill would be $51 a month and if he was billed anything different to come and ask him. When my son asked this guy, he said, "Too bad, that's what it is." Help me! My son is not only out $270 for his phone but really wanted this service and was terribly cheated and taken advantage of!

Again, how was I supposed to know this when no one gave me this information? When I returned in September, there was a MetroPCS a few buildings down from where I live and I went in to talk to someone about my situation. The sales representative told me that my phone was outdated and that probably was what was wrong. I asked him how could a phone be outdated when I just purchased it in March and this was September? He went through some spill about an upgrade and I went ahead and purchased another phone for $180.00.

I specifically asked the representative if I should dial *228 before I left town for Thanksgiving holiday and he told me, “No, you're good to go. You don't have to do anything.” I told him I didn't want the same problem I had before being stuck out of town with no telephone service. He assured me I would have no problem. As soon as I left NY, again, I had no service. I had to purchase a phone so that I could have means of communication.

When I returned to NY, I went directly to the office down the street and told the sales representative, who was new, what had happened. She tried contacting customer service while I was there and she was not even aware of *228. I asked customer service about a credit to my account. After all, I pay my bill diligently every month and with both these incidents with the false information and incompetent salesmen and customer service agents, I was entitled to credit. I was without phone service the first two weeks in August, which I paid for the full month. I was without phone service for two weeks during the Thanksgiving holiday, which I paid for the full month.

Plus, I had to purchase a phone so that I could have a means of communication since I was unable to use the phone I was paying for each month. Because of the incompetence of the salesmen and customer service representatives, supervisors and an extremely arrogant manager, I was told I was not going to get the credit. I have both receipts for both phones and the phone I had to purchase.

I feel that MetroPCS could have easily given me the credit. It is not my fault they are not training the people they are putting in these stores which are popping up everywhere. And if international calls can be made, why is there no service in the states? And why aren't the sales representatives explaining this to the customers when they are selling the phones. I was never once told I would not be able to use my phone wherever I went, otherwise, I would not have gotten it. I could have bought a phone someplace else.

I called a number that I found online. They told me that I would have to go to the main office, which happens to be in Panorama City, CA (that is 120 miles from where I live at). So I drove out there because I had spoken to a Freddy who works at that Metro PCS store in Panorama City. He told me that my phone has a year warranty, so I do qualify for a new phone. He then asked me why didn't the stores here in Bakersfield helped me. I clearly told him the reason. They told me they can't help me. Not to mention the fact that the manager placed an order for a new phone and told me that between 3-4 days the phone should be in. I come to find out that I showed up after the 4th day and that ** cancelled the phone.

I got so angry I told him, "This is the way you guys treat all your customers? Why would you do that? I never told you to cancel it. I need that phone." He then said, "Because it's been canceled, we can't reorder it." He said, "Who placed your order?" I told him, "Are you serious? You were the one who placed my order. You were the one who inspected my phone. You were the one who told me that I had one year warranty on my phone. You were the one who said that you would replace the phone for me because the charging input has worn out and the battery is swollen. Now you're going to play like you don't know me or helped me when you have me running around Bakersfield trying to get help from all these stores, and they turned me down."

I have walked in all these stores and to see all their workers texting on their phones instead of helping customers and talking about what happened last night with Tom, Dick and Harry. Not to mention that they're there to help customers, not to talk about crap or put on fashion shows. These girls look like tramps and give the worst customer service ever, yet they sit there trying to look cute and professional. They are the worst workers and give the worst service. Mind you, they all are rude including the guys walking around with their lazy **. Instead of helping others, they are ** with each other. I would love to take them to court. I have run in to many people at the Metro PCS stores having the same problems as me. Please help me.

Not to mention that the store in Panorama City that I have been trying to reach all week for my new phone that they would replace supposedly said for me to call and check in to see if my phone is in. They never answer their phone. Not to mention, all Metro PCS stores never answer their phones. They leave fax machines on. Now tell me that's terrible, awful, customer service ever. So now it's 2:55PM and still no answer. Do I have to drive out there again and spend $145.00 in gas again just to go out there, 120 miles from where I live, for a $109.00 phone that could have been replaced here in Bakersfield, CA? Come on.

Now we roll around to the next month and they want to overcharge me. Now they say that I underpaid last month and I owe them an additional 60 bucks. So to be able to restore my service, I paid and yet they say that all the claim tickets placed to the treasury dept. have been closed and they owe me nothing; not even credit for all the times they cut my service after saying that my services were protected from disconnection.

# 1: Their taxes are 25% of the cell phone bill. They charge much more in taxes and fees than any other cell phone provider. I've had everything from AT&T to Verizon to T-Mobile to Sprint. I wouldn't be surprised if they are pocketing some of the fees.

# 2: Their customer service is absolutely horrid. If you ever had to deal with MCI Worldcom back in the day, and had billing issues with MCI Worldcom, then Metro PCS customer service is 10 times worse than MCI Worldcom customer service. If you have an issue with your service or your bill, it is almost impossible to rectify any customer service or billing issue unless you send an actual snail mail letter to corporate headquarters because they don't accept email and their toll free customer service staff is not empowered to fix any customer service or billing issues.

# 3: Their billing system spontaneously keeps changing the amount that's due so even if you are fully paid off until the next billing cycle, there is always the small chance that your phone will shut off because they decided at the last minute to add a few cents to your last month's bill. And I'm not joking. They will shut off your service for just a few cents.

# 4: Their technical support department is non-existent. If you have a technical issue with a phone, they will refer you to a Metro PCS store. But the people who work at Metro PCS stores have zero training. I am not joking. So naturally, the employees at the Metro PCS store will refer you to customer service. So if you read the reviews carefully, most people with technical issues simply are forced to cancel their lines due to simple technical issues that can be resolved by Metro PCS but aren't being resolved by Metro PCS.

I consider myself pretty smart when it comes to these things so I am still in shock that in the 21st century in the United States of America, a company such as Metro PCS exists. It is terrible what they are doing. If I was an investor, I would not invest in Metro PCS solely due to the terrible customer service and inaccurate billing. If a company can't even take care of its customers and bill them properly, do you really think that company has the ability to continue growing?

Free ear bud in box? Yes, you do get a free ear piece from MetroPCE, and not from a MetroPCS dealer. For example, if you bought a phone from Verizon, they offer mail in rebates or insurance. But when you receive it, do you receive it from Verizon wireless? No, you'll get it from a third party called Asurion, for the insurance.

When it comes to warranty, yes, you may have bought the phone at a MetroPCS store, but you have to go to a corporate MetroPCS office to get it replaced because they are the ones handling phones that are in need of replacements. The other MetroPCS dealers, thank God for them, otherwise, you will have to travel miles just to pay a bill. Basically, the MetroPCS dealers are there to help for the small problems, while the corporate store deals with the big warranty/insurance/free ear buds, etc.!

In fact, today, around noon, I pretended I wanted to pay to talk with someone so I said "Yes" to payment and the machine heard me say "No." Also, there was a MetroPCS stand in the mall so I asked them to send a message to the corporation. They told me "they don't speak to corporation." I wonder if they take money. So right now, my phone is off due to a mistake of mine, overzealous machines and no human contact and compassion.

Now it says, they want $3.95 plus a $2 fee for taking my money and they will only take a minimum $10 for the transaction. Now I to pay a total of $12. The recording says, "Thank you for the payment and your service will be returned within 2 hours." I wait 2 hours, no service. I then call the *611 and 1800-373-2876 at least 10 times and cannot get a live person or any help of any kind. I then call the local PCS Metro store and they tell me to wait 24 hours to see if the service comes on and then come to the store and they might be able to help me. They told me at the store, that PCS Metro's customer service is horrible and there is no live person or live chat to handle anyone's problems.

As of today, July 16, I have no phone service and I have paid a total of $77 to PCS Metro. There is absolutely no way to get a hold of anyone to fix my problem. This should be illegal. This is the worst customer service I have ever seen!

She went back down there and got her money back since she knew I would be okay. My service was restored and to my surprise, they disconnected my phone for non-payment and then was closed Saturday and Sunday. I have been so betrayed. I paid my bill, was also restored service and then got cut off for no reason. I need a service I can depend on. I love Metro PCS but my health depends on a phone for emergency. I even used another person's phone to call customer care and they couldn't help either. They stated I had to go to the place where I paid my bill. I couldn't do that because they were closed. I am so stressed out and crying most of the weekend for doing something right on my end.

Miraculously, my phone dried out a couple weeks later so on 6/15/09, I made my payment on the Metro PCS's website thinking my phone would be on until 7/15/09, then my next payment will be due. Well, I was wrong! My phone was turned off 7/3/09. The customer service couldn't handle the issue and when I went into the same store on 7/4/09, they told me the same. Basically, saying I was screwed out of my service and money for half a month using the scenario that if my TV breaks, would I still pay for cable? I said yes, but if my cable box breaks, I said no. Regardless of our back and forth conversation, I am still out of my hard-earned money and service that was paid for!

By the way, I was never told nor signed any contract saying that if I pay my full bill in advance, any different date that my billing cycle fell on, I would lose out on the additional money paid. The Metro PCS girl who didn't help me told me the same thing happened to another lady. Paid late, but she paid one day before her due date and the service was cut off the next day. She lost almost all her money and was also told nothing could be done. This is a scam and Metro PCS is taking hard-earned money falsely claiming to have no contracts when apparently, the billing cycle date is a secret contract where they will take your money if paid later than that exact date.

I gave him the credit card number, which is the exact same number as the one that expired, only with a new expiration date of June 30, 2012 and a new three-digit code from the back of the credit card. He held me on the phone for 20 minutes attempting to input it, said he was transferring me to someone else and hung up on me. I called back after approximately 20 minutes more of listening to telephone prompts and being kept on hold, and got a Metro PCS employee who took the exact same info, held me on the phone for about an hour saying the computer wasn't taking the card. I explained that card is valid and has over a $9,000 limit. She asked me the credit card number and expiration date over 8 times over and over again throughout the call from a Metro PCS call bank located in the Philippines.

After holding me on the phone, she eventually hung up on me without completing the transaction after I requested to be transferred to a supervisor. I tried to call back immediately and was placed on hold for an extended period of time so I hung up. On June 5, I called Metro PCS and spoke with an employee at 7:25pm who took my credit card number, expiration and three-digit code several times and told me the computer was having a problem and not taking the new card. The employee was very clear in telling me it was a computer error. I was held on phone for 30 minutes or more giving the exact same credit card info over and over again. I was eventually hung up on when I requested to be transferred to a supervisor.

On June 9 at approximately 5:00pm I was leaving work, attempted to make a phone call and received and instant message from Metro PCS that they disconnected my phone service due to non-payment. On June 10 At 6:15pm, I used my home phone to call Metro and spoke with an employee (Kim) who was supposed to transfer me to a supervisor because she could not figure out why Metro cancelled my service or how to input my credit card. She said there is absolutely no credit info in the computer for me...it is blank. She held me on the phone for 50 minutes and eventually hung up on me. I called back and waited for the "next available representative" holding for 30 minutes. I called back and spoke with Michael, who took my credit card info, and said he was having a computer error trying to input it.

Michael held me on the phone for 30 minutes, all the time I was asking to be transferred to a supervisor. He hung up on me. I called back and got Luis who said all my credit card info in their computer is wiped on. He took the credit card info, said he would re-connect my phone. I told I should receive a credit for the time that Metro disconnected my service since it was their error. Luis refused to allow a credit. I asked for a supervisor, was placed on hold and eventually hung up on. I called right back and got Katie. I asked her how I could be credited for the time I had no phone service due to Metro PCS's error. She says Metro does not give credits. I asked to be transferred to a supervisor. I was transferred to a man saying he was Mr. W.

Mr. W admitted the problem was due to a Metro PCS error but refused to allow any credit. I called back and asked for a supervisor and was connected to Jommel. He also refused to credit my account for the day on non-service. He stated this could show on my credit record as a late payment which I told him would be horrible since I am attempting to buy a house, and this was purely a Metro error since I called in early with a valid credit card, weeks prior to the expiration date of the one on file. He was adamant in refusing any type of a credit. My phone service was re-connected that night.

Each of the previous time when I spoke, gave me credit card number to each Metro person, I told them I wanted my account to be on auto-pay as it had before. On June 20th I decided to call Metro to see if my account had, in fact, been set up again for auto-pay. To my demise I was advised that not only was it not on auto-pay, but once again, all credit card info in my account was completely blank. I asked to speak to a supervisor and was once again hung up on.

Again, they say they will investigate further. I gave the Metro PCS customer service rep. the trace # and the reference # my bank shows to confirm they debited my bank account. Two days later, I get a text message saying the case is closed and that I need to pay another month's bill to resume my service. Metro PCS claims they have 24/7 customer service. I attempted to call customer service after hours. The automated system says it cannot transfer to me to a live operator at this time.

The female behind the counter in spite of my presence for approximately five minutes, carried on with a personal phone call as I stood there in her store, indifferent to my presence. Though annoyed by her rude inattention, I carried on about my reason for the visit. I explained that I was not allowed to make my payment and therefore being forced to arrive in person. This female advised me that several other persons had complained about the same problem and then advised me that I needed to pay a convenience fee if I wanted to make a payment there.

I asked why I would be made to pay such a fee when clearly I was the one being inconvenienced, having been made to appear in person to a payment center and standby while this person who claimed to be the manager carried on with a personal phone call. She then replied to me that her personal phone calls inside her store are not my business. With two other persons in this store watching this gross display of poor judgment in operating a business in Florida, I exited the store. I then contacted Ashley at the customer service phone number after an arduous attempt at obtaining a live human being.

Ashley advised that her supervisor was Abraham ** and advised me that in order to follow up on this complaint, I would have to write to the Corporate Headquarters in Dallas Texas and that there would be no one in particular to address. How is this possible that this business is allowed to operate with such flagrant impunity and with a lack of responsibility?

I called my mother on Mother's day and the call dropped about every 5 minutes. I was on the backside on downtown Los Angeles, in an open area in Vernon at a truck stop and the call dropped over 8 times in a one-hour conversation at 9-10 pm [so they can't say peak traffic for mother's day was an issue].

This is America. How much justice can you afford? I asked for reimbursement, a monthly discount in money for lost time on the phone and none has been forthcoming. Lost interviews, phone interruptions of service, a $132 ticket for talking on the phone while driving which would not have happened if I had the earpiece instead of holding the phone up to my ear while driving.

I called a store that pulled up my account and verified my balance was zero. Told me they would phone in the problem and my phone should be back up shortly (no more than 2 hours), that was 5 hours ago. I don't think I should have to take time off work to go into a store or corporate office (which has line out the door at every hour of the day). These people are cheating and deceiving customers and giving them no way to communicate. I travel 2 hours each way to work. I was suddenly without a phone to stay in touch with children or to deal with local emergencies or problems.

Using Metro PCS's voice response system is absolutely ridiculous. It doesn't ever want to let you speak to an agent, so that you can get what you need, and get off the phone. By the time I finally reached an agent, I was 45 minutes down the highway. The agent told me I had to dial *211 (or something like that), and set my phone system to "auto" before leaving the Metro PCS call area, after I authorized payment from my credit card, to put enough extra money on my account to cover the roaming fees while out of town. Roaming fees are $0.19 per minute, and she was charging an additional $2.00 to take my payment. I didn't complain, because this was a better choice, more feasible, and more convenient than trying to use pay phones while out of town, or calling home collect to check on my family.

After the representative took my money, she said my phone would be shut off, if I do not pay my June 2009 bill on June 7, 2009. I told her I had just paid my bill on June 1, 2009. She stated my payment was collected for May 2009. I asked how they could take my June payment for May if I didn't have phone services for May. Her reply was, because they didn't cancel my phone number. The representative also said that if I called them instead of using the internet to make my payment, they would have re-set my payment date and this would not be a problem.

I was driving on a freeway, and had 3.5 hours to drive, so I needed to address this matter later, and asked her if I could call back and speak to a supervisor. She said to just call the same toll free number I originally called. On the 7th, while driving back home, Metro PCS cut off my phone, and I wasn't aware of this until I reached one of my normal stops along the way. I tried to use *611, which did nothing but get me back into the voice resp. system, and no matter what I selected, it was not going to provide me a live person to talk to.

Finally today, after several attempts, I finally reached a live voice, but before I did, the voice response system kept telling me, "oh oh, looks like you didn't pay your bill on June 7, 2009, so your phone has been temporarily disconnected". After reaching a live person, representative number **, and after telling him my story, he stuck with the story that even if their system turns off my phone for a month, they still get to collect for that month, because they didn't cancel my phone number.

I asked him to transfer me to a supervisor and was eventually sent to Jake, supervisor number **. Jake repeated the same words as his representative, and I used the same argument, that Metro PCS does not have contracts, and that they cannot collect for arrearages when they turn off your service. A service based company, such as PG&E, provides services and bills you for that service, so they have the right to collect for every service they provide in the past, but Metro PCS collects in advance, so when I pay in June, I expect my payment to be applied to June, not applied to May, when I didn't have a service. Supervisor Jake, did not agree with me, and instead said I am refusing to pay my June 2009 payment, and that I can cancel my contract with Metro PCS and sign a new contract to get a new phone number, have a different payment date, make another advanced payment, and pay a connection fee.

I use my phone to stay in constant contact with my three teenagers, my 25 year old son that lives far away, my mother who has Alzheimer's and lives 3 hours away, and my business associates. I am a single mother trying to stretch my budget, so having a company wanting to take advantage of me like this is not something I take lightly. I don't know why the supervisor would not adjust my payment date to reflect my June 1 payment as a June payment, but I told him that treating long term or any customer like this is going to eventually cause an attorney to take notice, and file a class action suit.

The supervisor was unconcerned, and continued to tell me that I needed to make another payment, or I would continue to have no phone service, and the next month, my phone contract would be cancelled. I asked again, "What contract?" Their commercial on radio says, "No contracts, no catches!" Talk about false advertisement. If I make another payment now, I'm out more than $100, and I didn't have phone service for the month of May 2009. How is that legal?

When I have questioned the agent in the past month about my bill and that I bought this service contingent on it having one month free, she completely disregarded my comments. I could hear someone was coaching her as I was asking her questions. She (the only time I've actually gotten a live person) gave me my so-called account number and passcode which are neither recognized online.

Pure insanity. I have up to the 15th of each month to pay my bill but can't even talk to someone to get the correct account number so I can pay online. Otherwise, I have to drive down into the San Fernando Valley and be charged up to $3.00 on top of what I owe for my service. I have been trying to reach an agent for two weeks now and again, I got put on hold for over 15 minutes when I called the 714 number listed above.

I was told on the phone that it can be replaced, but when I reached the store, I was given a different story. I was told I would have to leave the phone for 3 or more days. They don't have it in stock and I could not get a temporary one until I get the phone fixed. And it's not their problem. I left the phone and called back pretending I wanted to buy the same phone. I was told by the salesperson that yes, they have it in stock.

We contacted Metro PCS to see the problem and they said the number was never fully ported. So my husband stated that he would rather keep T-Mobile to prevent the complications and wait for the port. So a rep from T-Mobile was on the phone and also a rep from Metro PCS was able to get my husband's number back to T-Mobile, which he currently has right now. I have called Metro PCS letting them know my T-Mobile phone number as well is still active, so there has to be a problem with Metro PCS' system. They stated that Metro PCS have 2 porting systems - one system shows that port complete and other system shows error. I have continued to call them letting them know my T-Mobile phone is working and my Metro PCS phone is not letting me receive calls; I only get text message from Metro PCS customers on my Metro PCS phone and everything else comes to my T-Mobile phone.

I called Metro PCS and spoke to a rep, who gave me her supervisor John. He did not know anything about porting, but worked in the porting department and accompanied me on the phone. Clara from T-Mobile told John that, "It's a simple fix. Marie just wants to have her number back to T-Mobile." John said they will file a request for me and have it done in 24 hours. I called Metro PCS back the next day. A rep told me they see no notes from John in porting department and also no trouble ticket have been filed. I kept my cool because working for customer service problems like these can arise if one person does not complete their job description. I continued to call until today, 4/15/2009.

My T-Mobile phone was still working and I called Metro PCS to make sure my number is not showing in their system. I was given the runaround back and forth by a rep named Roberta, until she understood the problem that my number never fully left T-Mobile. She did state to me that she needs to speak to her supervisor and have her release the number fully back to T-Mobile. I was on the phone with Roberta for well over an hour to resolve the issue. All of a sudden, my T-Mobile phone stopped working and also my Metro PCS phone was already off. I asked her what did she do and she stated her supervisor made a mistake. Instead of releasing the number back to T-Mobile, she corrected the issue with Metro and now both phones are not working. She stated she was extremely sorry and wanted to resolve the issue, so she needed to contact customer care to restore my line with Metro since I should not be responsible for service I was not able to use. She transferred me back into the automated system.

I called back Metro PCS today, 4/15/2009, at 8:52PM and spoke to rep George in customer service. He was telling me that he can't restore the line since he is only limited to what he can do. We were going back and forth until he put his supervisor on the line. I must say he was the worst person I have spoken to. He stated his name is Alex (ID #**). He said how can I help you. I explained to him the situation. He stated that, "You have 2 options - wait for the number to cancel or you can pay the bill." He stated that he will not be restoring the service because I have not called enough to resolve the issue. He said when I called back in 03/07/2009, when I activated, I should have told them my phone was not working - which I did.

I went back and forth to the store at Metro PCS to resolve the issue. He said that he can't do anything. He said he doesn't care who I call and who I try to contact. I need to pay the bill. He was laughing at me and also said that I caused these issues upon myself. He was so rude that he even caused me to cry. I told him when I call a company to resolve an issue, I need the issue to be resolved on one call. I should not have to step away from my busy schedule to resolve issues that Metro PCS created. I also stated to him that I am not going to pay for service that was not provided for one whole month. I stated, "Alex, you need to have this line restored or credit my account because up until calling Metro PCS today, my phone was working."

I said, "Alex, my son is an asthmatic. I suffer from anxiety and also pregnant. I can't wait any longer to have my phone turned on." He stated, "Well, pay the bill." I could not believe it. I told him I will be writing to the CEO of the company and also wanted to speak to his supervisor. I said, "But Alex, before you transfer me, I need to have your supervisor's name and ID number where I can document this case." He said no problem. Can you believe that he transferred me back into the queue and gave me the activation department. I was holding for 15 minutes and no one picked up. I have never ever felt like another number. I told him all he had to do is restore the line and I will have T-Mobile fix the issue by morning because of the error Roberta created.

He kept saying, "No, I will cancel the number completely or pay your bill." You never treat a customer like this. I am giving you all 7 days from today to respond to this email or letter, or I promise (oh help me God) I will contact a lawyer. I can guarantee, with what's documented in my account, that this will not be a hard lawsuit. I am tired of the hassle and inconvenience that this caused me in my life. It's very unfair and I want this resolved immediately because I feel that if you can treat a customer like this, more than 2 in one day, all your reps that you hire are not committed to be there for their customers.

I left, went ahead and called Fullerton before driving all the way over there. A lady answered and I explained to her what was wrong. I asked her if they had that phone there. She said, "No, we don't. We won't be having that phone until mid-April." I was disappointed due to the fact that they have all this Metro PCS stores in the city and were not even helpful at all. Pretty much they said, "Oh well, you have to wait." I went ahead and purchased another phone - the same one. I spent $220 more and once I purchased the phone, I found out that Metro PCS is not even going to reimburse me for the other 220 lost for the damaged phone that I only had for 3 months. I do not think that this is right what they are doing.

Enterprise rental is claiming that they have called me several times to return a rental. I never recieved any such calls and I need the call history to prove that. AS such, until I can prove that, I owe Enterprise $245

I am looking to get another company right now. Just let every body know about the service as long as I live. I will not pursue anything else except will keep complaint until they bankrupt. and will not event call any body that use the service or even do business with any company that use their service too. that't how far I will go. I don't support dishonest people.

Lost $324 dollar for the phone.

I have sent emails and made several phone calls in regards to the product and to date have gotten no resolution. No to mention the bad customer service that i have recieved from the associates who work for the company . they rudely answer the phone and when they cannot find a solution they would disconnect the call.

I went to the store to get a new replacement charger for the one that came with my phone and the representative told she did not have one to provide to me at the present time . she did not take my name or number to call me back and i now have to make 2nd trip to the store to get the matter resolved. I have called the company about my bill and tried to register on line and that was not helpful. I am at my wits end with this matter and would like to get some resolution to it.

This resulted in me not able to use my phone as effiently as promised by the company . i am still trying find a solution to this matter . I think the company is not stable and is not able to provide the level of service that customers would receive.

I need to be abe to contact different government establishes. I am on a limited income. HELP!

Emotional stress to drive up there, stand in a line, talk to them and they are never responsible for anything, they just say the service will start after 24 hours.

On November 24th, 2007 at approximatley 1:00pm, I went to this Metro PCS dealer and attempted to return my phone, however the sales associate told me that he couldn't give me a refund because, he didn't have enough money in the cash register and his boss wasn't there to approve it. The sales associate told me that his boss, who he reffered to as Tony, would be back in an hour and that the boss would be there until closing which was 8:00pm and he proceeded to tell me to come back at a later time to handle the matter.

I went ahead and came back to the Metro PCS store at approximately 7:30pm that same day. The same sales clerk by the name of Juan told me that the boss, Tony, had left for the day and that's when I told him that the store policy did not stipulate that Tony had to be present in order to honor its terms and conditions. Juan reassured me that Tony would be there for sure on Sunday, all day. I went ahead and called before making yet another trip to the store and asked for Tony and Juan told me Tony had just left to the bank (on a Sunday?) and would be back in half an hour.

I waited 40 minutes and called again, and I was put on hold for about five minutes and hung up on. I called right back and I was told Tony was still not there. That's when I proceeded to tell Juan I feel like I'm getting the run around. Please tell me if I am getting the run around, so that I can stop wasting my time and take legal action. Juan then said, If you're gonna give me attitude then you can call again at some other time, and hung up on me as I was telling him that I wasn't giving him attitude, but a fair warning.

On November 26th, 2007 at approximately 10:50 am, I called the regional office for Metro PCS and told them what was going on. They said they would take care of the dispute for me and call me back, which they never called back. At 2:30pm that same day, I called the Metro PCS authorized dealer where I purchased the phone and asked for Tony one last time and again the girl on the phone said he was not there. I then called the regional Metro PCS regional office and spoke to Dave, he already knew about my situation, he put me on hold, and when he got back on the line he told me that he had just taken care of it and that there was an envelope with my refund inside waiting for me at the store.

Dave said, if these people give you any attitude whatsoever or any problems, you call me on the spot. I went ahead and went back to the store to get my refund. At the time when I arrived the female was standing behind the cash register doing nothing, but giggling to herself like a crazy person and Juan was tending to the only other customer present at the time. I walked up to the counter and Juan Carlos in a sharp tone told me to have a seat. I waited and when the customer walked out Juan just looked at me.

I walked up to the counter again and Juan Carlos asked, Ok, so what do you want? I said, What I have been wanting to do, get a refund. That's when the other female sales associate came around behind Juan Carlos and stood in front of me put her hand on her waist and said, So what's the problem?! Were you not getting any coverage or what? Why did you have to call the regional office and complain about us? You didn't have to do that you know. I don't know why you're making such a big deal about $75!

I then asked to speak with a manager to explain that I needed my phone back because I had over 100 of my client's telephone #'s stored inside, the manager told me that they would have to hold on to the new phone while I wrote down the stored telephone #'s onto paper.(let's keep in mind that I was told by the store clerk and the manager that they could not get my old phone to work or even to come on) I told them that I never had a problem with my cell phone ever, and why can't I just keep it until such a time it stops working and could I just buy my battery and call it a day...

I was told that my old phone and already been changed over and I could no longer use it to make calls.... I was not even given any instructions on how to use it or warrenty... I did not know if this phone was new or used, all that I knew was that it looked the same as my old phone and I was told that I worked the same... So I drove home, and I start to reprogram the phone with my client's telephone #'s and I discover that this new phone dose not have the same feature as my old phone, mainely the voice-activation feature...

so I called back to the store (only to get a message center that was full and unable to take messages)... so I called customer service, and was told that they don't handle custmer complaints, and that I would have to make my complaint at the store that I have the complaint with... so that following mondaym I went back to the store and told them about this phone not having all the same feature,and I wanted my old phone back, I was told that my phone was sent back, and I was told that I would have to complain to the corporate office (keep in mind that a consumer can not call to the corporate office, and that I can write to them at po box 601119 dallas tx. 75360)