Metro by T-Mobile Reviews

I have been with Metro for sometime now, and the service wasn't great, but now it's worse than ever. I'll start with the customer phone service, 611. I've never incurs such rude people. They can get very nasty. The majority of them do not listen to what you are saying. I speak English, and rarely do I get a clear English speaking CAR. I can't understand them, and they don't understand me. In either case I am constantly having to repeat myself over and over, and for a customer it's infuriating. I can honestly say, I've never had a issue resolved by calling customer service. At times they've made the problem worse. I end up having to take time out of my day, to go to their corporate office, to try and get help. There are many rude or unknowledgeable people there too. If you're lucky, you'll get a good one. So I'm very dissatisfied with Metro Customer Service.

I called customer service to up my 2 of my plans so that my children could have more internet. They inform me that I could not up my plans because I was not switching the account from outside of Metro PCS. The gentleman in the store told me that I could change my plans but I would not get a discount but he couldn't do it in the store that I had to call customer service. After 5 minutes of waiting to speak to someone I finally got someone on the line who told me that I was unable to change my plan. I have 4 lines with this company and I was trying to pay them more money to get more internet and they told me "no". I'm not sure what kind of business they are trying to run. Never go into a store because no one's ever there to help you and if they do by chance help you it's not the correct information. I suggest going somewhere else.

My Verizon phone died again from water damage and I got a coupon in the mail from Metro PCS, which sounded too good to be true, but I had to check it out. There was absolutely no one in the store when I arrived on a Saturday afternoon, which was a terrible first impression. The phone froze up on day 8, on a Sunday @ 6pm, and of course, they were closed. I took it back for an exchange the next day and the manager accused me of damaging the phone intentionally, told me he didn't like my attitude, and I should go back to Verizon!!! So I did, and they even verified that I did not damage the phone, that it was defective!

So I used to have an alcatel one touch from Metro PCS. It was a pretty okay phone till it broke. Then I had to wait to get the phone replaced. I got a alcatel from Metro which turned out to be broken as well. I couldn't hear anyone when I called them or they called me. Also I'm a security guard so this is not good. Instead of giving me a new phone immediately they make me wait again. The store manager also offers that they can give a phone greater or as good as the alcatel one touch. I get the and it's a Samsung grand prime which is a older model phone and way less internal phone space with no option of switching default to sd card. They kept claiming it was a better phone, and refused to give me a new phone even with threats of me cancelling service with. You get you pay for.

My cell phone will only work when I have a very strong WiFi connection. Otherwise nothing. I work on the 19th floor in Midtown Atlanta. No signal. I tried to contact Metro PCS online. The website said that I need to create an account. I tried to create an account. The website says my email address is already in use. I tried to sign in. The website says that my phone number doesn't match their records. I looked for a link to get help online. They have nothing, just a few pull-downs for a few standard issues. I can't contact anyone online. I can't get signal to call. My wife talked me into leaving Verizon for Metro PCS because it's cheaper. Worst decision I have ever made.

Dealing with MetroPCS customer service department is frustrating and takes an extremely long time. It is nearly impossible to get a customer service agent and the automated system just repeats the same thing over and over again. After being put on hold numerous times your problem still is not resolved. In addition, there is no consistency regarding the policies and procedures. I have come to the conclusion that I will leave this company because I will have a stroke should I continue dealing with them. MetroPCS is a complete waste of money and time. I guess you get what you pay for.

I pay Metro 60$ a month for unlimited data. Well the last couple of days it has slowed down. My account is reset on the 4th. Today is the 20th. I found out that "Unlimited" means 25 gigs and then a disturbing slow down. It's apparently in their terms of conditions, so read wisely before you plunk down money for this service.

Yes, my phone service was cut off, and I talk to a customer rep from metropcs, and they informed me that they would keep my service on til Monday and they lied, saying that they only allowed two extensions, but didn't tell me that, and promise me that my phone service would be on til Monday when I can make the payment. Then they a supervisor said his systems wouldn't allow it, because it already passed that point, but they didn't do as promised as they said they would.

I am very disappointed in Metro PCS. The service is terrible and the phones are not dependable. The phone drops calls, you can't dial out most of the time. I brought a memory card that holds a lot of memory and this phone will not store any of my stuff. I took it to the Metro PCS store and they could not even figure out what was going on... I am going back to my other service. Forget Metro PCS. I do not recommend this service to anyone!

Bought new phone, won't let me sign in to Rhapsody. Called them. They say they have nothing to do with Rhapsody... Don't sell something you know nothing about. Managers are idiots!

I have a loyal Metro PCS customer since they were established, 16 years. I have never had a problem with them until the last 7 months. I purchased a Kyocera over a year ago. This phone, from the start, began doing abnormal things, freezing, shutting off on its own, etc. I moved to Florida and since it got worse, it would not turn on and gave me an "ERROR 101" code. I decided to purchase another phone. Again, I purchased another Kyocera. This one was a Kyocera WAVE 0000 for $49.00. I've had it since March. It is now June, and has shut down completely. It will not charge correctly and when it charges, it takes hours.

I went to pay my bill last Saturday at one of their stores and instead of the young lady putting the money on my account she took my money and made it seem as if she paid my payment. I knew something was wrong because I never received my text informing me that my payment was made... so my phone was off, I called and called. Customer service claim they tried to help me but I felt as though they thought I was lying when I wasn't. So I had to wait three more days until I was able to pay my bill for a second time. It's a shame when you entrust in someone to do their job but they rather think of themselves first... Sad, sad, sad!!! I've learned my lesson, I will never go inside the store to pay my bill ever again.

After 6 months of struggling with dropped calls, not in service area, unsent texts, etc, I have just been told by a cs supervisor (Louie) that I should go to another provider. For months I have been told 'there is a lot of traffic', 'it's just the time of day', etc for all my dropped calls. I've even been told that a storm 6 months earlier had damaged their tower and had not been fixed yet and to call customer service and complain. I have and this is the response I've gotten. I asked why I have been lied to for the last 6 months and I was told that they would give me 40% off my bill, but that was all they could do.

I've been with Metro PCS for 5 yrs. and was late paying a bill and was told that I can get an extension for 48 hrs. After my phone gets disconnected, I waited until my phone got disconnected and tried to call the 611 line they would not let me speak with an operator. I just kept getting prompts to make a payment. The recording saying I understand you want to speak with someone but we have set up these options to make it easier. REALLY... How in the hell do you UNDERSTAND? I am going to change phone companies ASAP. Metro PCS is HORRIBLE!!!

My wife's phone doesn't work. My phone doesn't work. I tried a new phone and didn't want it. Even though Metro PCS policy is that the phone can be returned in under 7 days if it has less than 60 minutes of use, the manager of the store refused to take the phone back. The only option I had was to return the phone to a Metro PCS owned store -- but there aren't any in this state.

WARNING. Don't buy/shop from Metro PCS. Their after sales service is ____. I spent $120.00 for cellular service and the phone never worked correctly. Called customer service several times and no one could fix my problem. Also called the store I purchase service from and got the same response. I've had bad service before, but nothing like this.

This is far by the worst phone in history. I'll rather have a flip phone than to have any Metro phone! They say the phones doesn't crack but you drop it one time the whole phone is shattered. I hate Metro phones. I would NEVER EVER spend my money on a phone that's cheap and non-usable point blank.

Had iPhone 5s and worked great. Upgraded to 5SE and no wifi calling and no visual voicemail. With the limited coverage, the wifi calling is a must. I have called Metro PCS at least 3 times (last time 1hr 42min) and they keep telling me since I didn't buy the iPhone from them, it won't work. Terrible service and really rude people.

Metro PCS is by far the worst phone service I've ever had. I can't get any service anywhere, not in my home not at work not on the streets. What's the point of having the service and paying it every month and you can't even talk on it. And when you do finally work it break up throughout the whole conversation then the call finally drop. They need to work off Verizon or AT&T towers and break up with T-Mobile because they suck big time.

I called to ask questions. I asked, "If I switched from T-Mobile, can I keep my number?" Associate hung up on me. I called back, asked for a supervisor and got hung up again. I'm going to call Sprint now. Mind you, I've been a T-Mobile customer for 15 years. I work for the MBTA in Boston and am going to let all the workers to do the same. Drop Metro and T-Mobile and I'm calling my boss who works with T-Mobile to change to Sprint. You messed with the wrong person.

Upgrade cell phone 11 days after purchase. Screen froze no access. Paid $15 upgrade. $99 rebate - $70. Total $52.92 plus billed next month $70 upgrade plan. $106.00 two line (current offer $60 2 line 6 GB per line). Metro PCS dealer near us Sylmar Ca reset unable to assist further. Redirected to main distributor Panorama City, Ca... Supervisor Metro PCS stated can not do anything LG Leon Google phone. Contact Google. Good luck holiday weekend?!! If purchase new cell costs $99.00. Loyal customers for 5 yrs, payment always on time, upgrade yearly. Recently, discontinued third line 2 days after payment. Requested credit next payment due date and or upgrade plans told NO prepaid plans. "You can wait until scheduled due date cancel." You lose $45 - so much for valued customers. FYI. LG Leon Android... Google is the search engine. He proceeded to dismiss us said come back Tuesday could walk us through instructions.

March 26, 2016 arrived at Philadelphia airport. Picked up my daughter and boyfriend. I directed them to either of two authorized MetroPCS stores in Dover, DE. I purchased a LGK 7 smartphone for $20, a gel case, a $30/mo plan with unlimited talk, text and data at 1gb speed and insurance. Total monthly billing was to be $36/mo with no contract. We drove down to Lewes, DE where I was to stay for the weekend. I then remembered I wanted to add Canada talk/text to my plan. We called the Dover store with my Canada service request. "No problem but, you'll have to upgrade to the $40/mo plan and get its 3Gb Speed." Okay. Now my monthly billing would be $51/mo. Next morning I discovered my service had been disconnected? Then, we find their text message from last night demanding immediate payment of $15 ($5 for Canada and $10 for the plan increase) or service would be discontinued. So they killed my service last night.

My wife and I went into the Metro PCS store in Huntsville Al to inquire about their phone service. I asked about the 2 lines, 2 phones for $60.00 a month. The rep confirmed that indeed they offered two Android phones, unlimited talk and text with 6 GB data for each phone for $60.00 a month. Well that seemed like a good deal so I asked if they could transfer all the data on our phones to the new droids (contacts, pictures, music, etc.). They assured me that was no problem. I also requested to keep our phone numbers... once again, no problem. They promptly took our phones and terminated our service with our current provider (Verizon) and billed us $97.50 for the service ($60) and two Droid phones cases. Then the REAL fun began. Our current phones were iPhones and it quickly became clear that they were having transfer problems. That is when they admitted having never worked with iPhones.

Very upset... switched from Boost mobile to this plan and my calls drop in middle of calls 4 plus times. Or I have no call out ability and I am having trouble using internet paying for 4g and not getting signal... I miss Boost. Never really had issues with them. Just thought I would try something new that costs more and does not work. Called customer service, phone cut out, called back and suddenly received spanish. Not choosing that option. Can't get help and I bought my phone. It was not free and I can't get the service help. They should not get away with this poor service. Hamilton, Ohio.

I am having terrible reception with my Samsung s6, dropped calls & unable to make a clear call. I finally called Metro about the issue & the attitude & terrible service I got makes me want to just pay the extra money for better service (all around). The supervisor I spoke to Cirilia ID ** was extremely uninformed, uneducated as far as her job & could not explain what or why my phone is the way it is. This was the tech dept I called. When I asked for the complaint dept or a number or email address I could forward my complaint she said Metro PCS has nothing like that. There is no way to complain on them. I find that HARD to believe. I will be finding a way to be refunded for the LACK of reception I have been getting. Once again AWFUL TERRIBLE CUSTOMER SERVICE.

On May 13, 2016 I took my cell phone a model LG K7 (MS330) to a Metro PCS in Knightdale North Carolina on Hwy 64 because it locked up on me. On that day store manager ** couldn't get the phone to work. She told me to call her or come back on the 17th. She kept the phone that day. I went back 4 days later on the 17th of May to the same location I went to on May 13, 2016. I was handed the faulty phone wrapped in warranty claim ticket and was told to go to the 3110 New Bern Ave store for the replacement. There ** produced another LG K7 phone. This time she took the sim card and battery from the faulty phone and used them for the new phone. I was told the company uses the battery that came with the faulty phone and that the company would of known if the battery was faulty or not.

This is the worst experience I've ever had... I tried to make my payment through my phone as I have always done but since I recently moved they did not know of to update their system so I was not able to make a payment online because of my new zip code. I called for three days and spoke to several customer service agents and no one was able to help me. My line was disconnected from non-payment. On the last call... I was on hold for almost an hour. They need to better train their agents!

Im in Kalamazoo Mi. I had to purchase another phone because my phone was broken. I was in Battle Creek Mi where I purchased the phone. Didnt understand 4436 and some things on phone so I went into a Kalamazoo store located at 4436 S. Westnedge to get help. The man at counter got angry that I didnt purchase the phone at his store. Told him I couldnt because I was in Battle Creek when incident happened so I needed a phone right away. He got angry. Wouldnt help me. Went in backroom and I left the store. I see why no one wants to buy a METRO PCS phone. With this being said... I am moving on to Sprint or Verizon. Someone needs to take a look at all these stores coz they people are RUDE AS HELL. I cannot get over the fact that I was treated this way.

MetroPCS (the company) disables my phone service for 2-7 days every month on the billing date and alleges it is due to not receiving payment for the month. This is the second time it has happened which is the lifetime of service effective March 20th, 2016. I have set up Electronic Payment transfer once joined MetroPCS just like any other creditors I work with by using my banking system three days ahead of the scheduled due date. Furthermore, a proof of payment in PDF format is sent out to my email address indicating that the bank fulfilled its obligations by transferring fund with payment date sent and received date by MetroPCS and customer account number on it.

I switch over to Metro PCS ever since then it been nightmare. The customer service is no good. Every time you call they want to know your full name, why, when. You still have give them your past code. Next thing I get more drop calls and go through more dead zones. Now the coverage really sucks and I had my phone number change due to fact I was getting a lot block calls or a number I never gave my number to. And another reason I change my number because of my ex and somehow after changing my number and not giving it to no one not even making a call with it my ex call my new number and all the block calls start again. Metro PCS gave my number out to people I didn't want to have it.

Their website is the absolute pits. Good luck being able to get it to remember your password. But that's only the beginning of the torture! After it forgets your password, good luck getting a new one that they don't know, too. You can try to change it, multiple times, and the system will demand a Captcha code. Input it, and you merely get sent back to square one. If you try to call their (not) customer service about problems, expect to go through 200 menus, talk to a rep that gives you a temporary code. You can then at least get into your account -- but only one page, that asks for a new password. When you try to enter it, you don't get an update. No, that would make sense! Instead, you get a message that they are having technical issues and to call their customer service number for assistance.

Did not put accurate funds into correct phone account! Went to two different locations and they didn't even understand English! Had loud music playing and couldn't even hear myself much less figure they understood me either. It really is annoying to attempt to pay a bill exactly on my phone and it goes poof! I am very upset and will be going to another company that has English language minus loud music. It clearly seems un-English speaking and others have told me the same thing but I learned the hard way. What a crap company!

On May 10th I went to the Metro PCs in North Charleston s.c on mall drive. I was experience issues with my sim card and could only make emergency calls. The store/team leader there was very rude and insisted I was gonna need to purchase a new phone because my current one was broken. The next day, I was prepared to purchase a new phone, but because of her horrible customer service, I went to the rivers ave location. The young lady there fix the phone I already had, and her customer service was great!!!

I have an account with them since Nov 2015. I have 2 lines. There is no integrity at with this company. Paid insurance for months. Broke the screen on the phone. Was told fifty Dollar deductible for a phone that cost 49.99 outright. What's purpose of buying insurance. Basic scam for money. Told if screen breaks I would get a new phone. No mention of deductible when purchase insurance. You do the math for months, 2 phones 84 for at $6 dollars per phone.

Deceptive practices, be warned seriously. I originally had two lines which were combined. I separated one line. The customer service rep made an error when separating the line and had me pay 46 dollars and left both lines active. The next day they turned off both of my lines. I called and promptly paid 55 dollars, the correct amount after talking to a customer service rep. I was assured that I would receive a refund for the 46 dollars paid in 7 to 10 business days - never happened. Additionally I went through this scenario two more additional times. After a month I decided to get with my bank and file a fraud charge. I was promptly refunded my 46 dollars.

Yes I bought a phone from MetroPCS on 05\15\2016 and on 05\16\2016 I went to try and get an exchange, but the manager at the location didn't want to change my phone from an LG K7 to a Samsung Galaxy Grand Prime. I was going to pay the different buy the only solution he gave me was to cancel my phone or get a used one. I didn't like the idea of a used phone.

They charge roughly double for phone accessories and then won't let you return them when they break less than 1 week later. They could have bought my Zizo phone case that I paid 24.99 for 12.99 on Amazon, made me happy, and still pocketed a few bucks. I was informed there are zero returns or exchanges for accessories!

On May 7, I became a customer of Metro PCS in Lemay, MO. The service William gave me was excellent. He made a mistake regarding the cost of the four phones I purchased. When realizing the mistake, he lost no time in calling me, admitting what happened and apologizing. Upon my return to the store, he gave me a refund in cash. I applaud his honesty and good service.

The worst experience I have ever had came when I walked into one of the Authorised Metro PCS dealers in Van Nuys. I have three lines with Metro. Wanted to switch one to Simple Mobile since I can get free international texts. Went in and they told me it's gonna take two hours switching to simple. It took an entire week and still they couldn't do it. Made me go to the store every day for 4 days. I felt discriminated against since they were serving others who spoke a different language faster.

I went into Metro on Peabody Rd Vacaville with my Samsung Mega. Asked if there was an upgrade phone. "Yes," they said, so I purchased this piece of crap. They give me a Alcatel One Touch Fierce XL. This phone is supposed to be an upgrade. It's crap. I go straight back to the store. There's no refunds on upgrades. I say it's a downgrade. They said, "oh your Mega is a really nice phone." No **. So they straight lied to make a sale. I've been a customer since they had 1 tower. I have 3 phones on Metro. I'm done with them. I'm pissed.

Well, started Metro last month and paid everything they wanted to get started. For one month it was great and two days before my expiration of service, I sent my payment to the address given on the contract page. The electronic payment was taken out from my bank account and was delivered to them at that time. Two after the start of the month my service was not working anymore with no communication why. Further research found my account was suspended without my knowledge. How can it be sent to non payment if my electronic payment was delivered two days prior the expiration date. Worst service ever experience. Taking my account where they treat their customer the right way.

I have been a faithful customer of a Metro PCS for approximately 6 to 7 years. I've never had any complaints up until recently. The first time I wanted to buy a certain phone I walked into a Metro PCS store, they didn't have it in stock which is kind of non believable since they're supposed to be stocked up with all phones. Needless to say I was talked into buying a phone I did not really want. But since I didn't have a phone at the time that was working I went ahead and got the phone they talked me into buying. I was somewhat surprised it turned out to be an okay phone. I had it for approximately 4 months, 5 months. I buy one every 6 months, 7 months so anyways I went back to get ready to buy a new phone to replace it and again I was talked into getting a different phone, again, other than the phone I really wanted.

I have been with Metro PCS for about 5-6 years now and this has got to be the WORST experience thus far!!! I've been paying my bill on time all year long just for me to receive a text stating "your payment of $50 has been reversed". WHAT!!! SO I immediately go up to a Metro PCS location near me. The young lady call customer service and they tell me that my payments for December & January did not go through and there is nothing they can do about it! It is now April 23, 2016 & the payments they were referring to was December 2015 & January 2016.

I been using MetroPCS for 4 years. Use to work great. Came home from Florida to Flushing, Michigan on 3-26-2016 and my phone will not work anymore in Flushing, MI or around the area. Bought a new LG phone 3 weeks ago and it has been a total nightmare since. Going back and forth to the phone store several times and on the phone to customer service for hours!!! At a time - it is like living in the middle of some far away island. I have never been so upset. This phone co. has lost my business and respect!!! They will not help me get my phone working. It just keeps dropping my call... Never had any trouble until this March. They always say they are working on it, but it just won't work.

My LG K7 phone suddenly got stuck in headset mode and the weird thing about this is that there has never been anything plugged into the phone. It has just been used with Bluetooth in my truck. I went to the store that I purchased the phone and after trying to troubleshoot the issue they determined that it needed to be replaced so they advised that I go to the nearest service location and there they had submitted a warranty replacement and advised that I would receive my replacement phone in 3 days. The day that I should have received my replacement arrives. I go to to the store and they say they received every phone except my phone so I ask "Where is my phone?" They state they don't know. It is now 7 business days and no phone and they are not able to order another phone until they find my phone.

Experience from 2315 Veterans Memorial Blvd, Kenner La 70062. ATTENTION TO ALL CUSTOMERS, I AM PRAYING THIS GOES STRAIGHT TO CORP. OFFICE. The two guys from this store location needs to be FIRED on the spot. My husband and I went to get another phone from this location. We wanted the same phone but the manager wouldn't let us buy the same one. He kept pushing to spend more money on a crappy phone that he would get commission on. After arguing with the manager for about 20 minutes we finally give in. The manager told my husband to stop being a dick about the issue at hand. My jaw literally dropped when he used that tone with my husband. We purchased the phone and left to go around the corner to pick something up. My husband couldn't work the phone properly so we decided to go back to the location and get the phone that we went for. (Which was better and cheaper since he had an upgrade.)

I had purchase back in February of 2015 an LG Optimus f60 phone. It is now discontinued by Metro PCS. I thought I might need a new battery since the battery was dropping the charge quickly. I called my local Metro PCS retailer and I was told that they don't carry batteries. I called around and did find a place where I could get a battery for $40. I wish they had told me in the beginning so I would know what to expect. Come to find out it wasn't a battery it's the charger. To get a new charger would cost me just as much as a new battery or a new phone plus the $15 upgrade. So I'm going to get me another phone.

I upgraded my Metro LG phone on 02-29-2016 to a Kyocera Wave. The next day the phone started going in and out. One minute it would work fine and the next the screen would say there was no sim card inserted. On the following day I took it back to Metro PCS store I bought it from and the gentleman there proceeded to open the phone to check the sim card. At that time he informed me the sim card clasp had somehow popped open and then assured me he had locked it down and I shouldn't have any more problems. It worked fine for about five or six days then started doing the same thing.

Metro PCS is a scam! I got advertisement sent to my home address with no Metro PCS phone number on it. I had to go on the internet to find a phone number to call and ask to be taken off the mailing list. The store address on the mailing is 3750 West McDowell Rd, Phx, Az 85009. When I called that store they told me to call 1-800-373-2876. I called that number and of course got the "HORRIBLE" Automated Phone Service.

In March 2016 I called MetroPCS because I was unable to place a call due to their network, make text messages, use the internet or anything. They kept telling me it was my phone and that I needed to go into a store for help. After 9 calls, I suggested they take my IMEI # and SIM card # out of the system and then put it back because for whatever reason their network was failing to read my info. After that, my service worked. Today is April 6, 2016 and the SAME exact thing happened. I hate MetroPCS and I will be leaving them. If there is ever a class action, I'll be glad to join so I can get my money back.

Omar id# ** just wasted about 42 minutes of my life. To tell me he only deals with the service portion and not anything else. I bought LG STYLO about 6 to 7 months ago. Now this phone sounds like a fax machine randomly to a robot then it hangs up on people. To think this is my second Stylo in a year. Metro wants more money but can't produce quality phones. This is so sad for me. My phone resets to Dec. 31, 1969 when it feels and deletes things as well. I believe owes me a new phone, money back or something. Metro when will you fix my problems? Not hey pay $100 for a deductible or $15 to upgrade. I was having this same problem in January and still no help. Went to FB and still no help.

After a couple of months going to the Metro PCS to complain that my phone was not working well, because always they had an excuse to not change my phone, yesterday my phone had no signal for the entire day. Once I got home I called Metro PCS technical support and the person told me to open the back of the phone, once he found out that my phone was a HTC and it was not supposed to be opened he hung the phone. The phone is working half way as before but the warranty is no longer valid because I follow the instructions of the technician.

On February 4,2016 went into Metro PCS location victory crossing Portsmouth VA purchased Bluetooth speaker and Samsung Level U headset. On February 5, 2016 had to return headset was not compatible with my iPhone 5c. They exchanged them out for another pair same kind. Informed them on February 7, 2016 they were not working with my phone. They told me to bring them in for diagnostic check. They told my husband they put them on a machine and they work fine.

I was not told at the time I opened this account that payments were due on a certain day of the month! So my service ended. I paid 45 dollars to restart my service, thinking it would last 30 days as they tell you it is a 30 day plan. No my service only lasted 2 weeks and was shut off again. Went into store, spoke/argued with "TONY" the jerk at the Gallup, NM store, who accused me of calling customer service the day before and cancelling my service. I told him it was not possible because the phone had no service. Long story short, I walked out of the store in total dissatisfaction with the lack of customer service that I received, and as I walked out "Tony" the jerk told me "I hope you have a messed up day!" What the hell you **. Get a real job jerk! This Metro PCS business is a fraud and the customers need their refunds. Close this business down already.

I have been a customer Metro PCS. In the beginning they weren't the greatest but they were pretty good until they changed to T-Mobile. Now they're with T-Mobile is a lousy as crappy as service I've ever had. These idiots typed in my password as well as my backup password. I now can't drop services they added without my permission which is costing me more money. When you go to apply for their insurance for broken phone you have to pay an outrageous deductible which is almost as much as the phone I had purchased. So I ended up saying "the heck with it" and purchase a new phone.

851 Heckle Blvd - I purchased 2 phones and a family plan 2/6/2016. One of the phones was defective an LG Stylo. I returned to the store within 3 days and was told I had too many apps but if the phone went crazy again bring it back for replacement. The phone continues to malfunction so I brought it back. They claimed they ordered me a replacement. They never did. I went in several more times and they told me that they had none of these phones, My wife called asking if they had these phones in stock and they told her they did. I went in and they told me they had none. 45 days have passed and they still have not replaced the defective phone. They lie and cheated me out of a 100 dollar phone even though they could have replaced the phone at no cost to them from the company. When I contact the manufacturer (1 yr warranty), they tell me to deal with the store.

If you have insurance for your phone, and your phone charger malfunctions and don't work they should resupply you with a phone charger because you have INSURANCE. But they want you to pay a crazy amount for the charger. So what's the point on buying insurance if you can't use your phone because of the charger? Not very happy. Plus on top of that I have called the store several times and they don't answer the phone at all. VERY POOR. I would change to Boost or something different.

I paid cash for phone and service on 2/18/16 which has never worked, period. I have fought with them for a month, and still no phone. The phone I have does not work. I've been to three locations. They tell me one of their agents stole my new phone which was ordered more than 14 days ago and the agent was fired, and yet they still have not given me a replacement phone. I have been to their office every day for six days and called and they just say, "sorry, I don't know what to say." Their customer service has told them to supply me with a new phone yet it still has not happened. My invoice number is **. I paid for a month of service on 2/23/16 for $45.03 and they will not refund my money.

The guy that sold us these phones, he didn't say nothing about you had to get phone protection within 7 days. The phones has a lot of static, crackling, popping sounds. It don't stay connected to internet. We've had nothing but problems. Something needs to be done. The service sucks. New problems rise on daily basis.

I have been with Metro for 5 days. I have spent the entire time trying to get my phone to work. The woman there broke my brand new iPhone. $550 gone. No "I am sorry". Nothing. I have a Samsung. It drops calls. You can't have a conversation. There is no customer service or tech group. Corp stores are rude, awful. A serious lack of education I feel. Male managers are insecure and think they are God's gift. If so I would like to return God's gift lol. I believe they are overcompensating for something lol. The women are something I don't say as a Christian lady lol.

Troubleshooting. Could get no help. I was not able to get help because I did not have an 8-digit number. I was never given at purchase. I never need the 8-digit number to pay my bill. Customer service SUCKS at Metro PCS.

Worst customer service on the planet, not an exaggeration. My online account was down for over a month. Customer service reps, especially those in Asia, were rude, poorly trained, combative and lacked any type of ability to turn a bad situation for a customer into a positive one. Dropped Metro PCS like a bad habit.

I'm switching back to Boost Mobile. Metro drops in certain areas to no service. A message pops up on my phone saying service is blocked. And the internet slows to nothing at times because priority is given to contract customers. I rely heavily on data. I'm paying for the $60 unlimited plan and the data tethering/prioritizing renders the "fastest mobile internet" slogan a complete, anger inducing lie. It's not worth it. I had one issue with Boost occasionally, that cropped up at an inopportune time and I switched hastily after being with them for years. Bad decision. Go with Boost. They also have the absolute best customer service.

I called prior to going to the authorized dealer to confirm that I would not have to sign a contract. I explained my objective was to remove two of my lines from my account with my current provider. I shared with the person I spoke with on the phone the reason I wanted to remove the lines is because I did not want to pay for 2 lines if my teenagers had their phones taken. I shared with him how I've been paying for service with my current provider for 2 phones that sat in a drawer because they were under contract when my teenagers lost their privilege to have cell phones.

I bought this phone Samsung Galaxy S5 on 5133 Bergenline Ave, West New York, NJ 07093 a Metro PCS Authorized Dealer on 02/06/2016. They told me the device was a brand new unlocked phone and was under Samsung's warranty. But the screen of the phone was not working properly and when I went to return it, they didn't accept it and told me to contact Samsung so I did so. Samsung told me that they could not fix my phone because it wasn't under warranty anymore, so now am stuck with a really expensive broken phone that was supposed to be brand new.

I have been having problems with my phone and brought it up to the store I bought it from twice, and the third time I called and the worker said I would have to take it to one of the corporate offices. Now I only had the phone four days and I have to ride buses to get around but the store I bought the phone from is walking distance.

When I first bought my phone the cell service was astounding. However that would soon end. My first phone was the ZTE ZMAX and the man that was selling it was constantly having to call his manager for help with financing the phone. After being there about 3 1/2 hours he finally had it ready. He told me because I was paying off the phone in 6 months I did not have to pay interest which the phone had a full price of $327.00 and because I was there for so long already I just signed the agreement and left. 6 months later I noticed the payments were still being withdrawn from my account even though I had paid off the amount of the phone. So I call the finance company and learn that I'm actually paying a 100% interest rate literally double of what the phone was worth. However of course Metro let me know I was obligated to pay it due to me signing.

I have been with MetroPCS for almost 2 months. I have had to contact customer service over a dozen times already. When I purchased the phone, the woman keyed my information in wrong so every time I call I have a problem getting my issues resolved cause they can't verify who I am. So not once as any of my issues been taken care of. Then today, all day today, nobody could reach me cause a tower was down so couldn't receive calls nor make calls and I run my own business through this phone line. When I called customer service the only response I got was tower down, to be patient and it took 4 hours to get back on. Piss poor company.

My boyfriend and I purchased phones at our local store and everything was fine. Within a day our calls were dropping, texts were not sending, our phones were freezing and when calls did go through the service was just crappy. There would be static in the background or you could hardly hear. I have called multiple times and they said it is because my WiFi calling is on and no that is not the case. It still does not work. They have done nothing to fix this at all. Personally I am switching providers at the end of this month. This has been the most stressful 7 months I have ever had over a cell phone company. I will never recommend them to anyone.

It was a biggest mistake switching to Metro PCS. The only thing you get is a price. Customer service is super poor. Waiting time is endless. Once you get a hold on somebody they don't want to listen. Always coming up with a ton of excuses such as their system is down. Looks like this system never up! The internet is super slow. Coverage is very bad. I'm in Baltimore-Washington area and always having problems with the signal. Not reliable service at all! Ripoff!

I activated my prepaid connection few months ago. I used to pay every 18th of months, for some reason, I did not use their services for two weeks and again paid on 2nd. Now on 18th my prepaid connection is deactivated because of nonpayment, I supposed to get a month as I prepaid on 2nd. I don't think it is right. So beware.

I went into the store at the top of Good Hope Road SE in Washington DC... The service there is poor. They are racist. I'm a Muslim and everything I enter there guy Edwin holds his hands up like don't shoot. My service was working and when I entered the store to buy a upgrade my service no longer works at all. My phone has not worked in three days and they will not refund me my money back. I will tell anyone in the Washington DC area never to shop there. They don't care about the service. They only care about the money. I'm still without a phone and it's day four.

I transferred my number within minutes to Metro. I had to call them up TWICE to reprogram my phone. Customer service nightmare. It takes 10-15 to climb up their PHONE TREE. On some calls I would get horrible static on my Samsung Galaxy Mega. This never happened with Simple Mobil. When I went to transfer to a new company, they take FOREVER to transfer your number. It can be 4 days sometimes. On day 2, I thought maybe if I cancelled service, it would speed things up. But Metro cannot PORT if your phone is not active. So I had to pay $33 dollars to turn the phone on for a day. It took them over 72 hours to transfer my number. If you want the worst service they are for you. 20 minutes to get a hold of the porting dept. Never use this company ever.

I have been a Metro PCS customer, supporter and stock holder for many years. I had the opportunity of using Claro phone services in here but I decided to continue supporting my Metro company and chose to have the international service. What a big mistake! The service is very sporadic. Most of the times when trying to send a message, I get: "Sorry unable to send message now. Please try later." When trying to call someone, I get: "Emergency calls only." Twice I had contacted the support center and the first one I was directed to turn phone off, remove sim card, and turn phone back on. It did work for a short while. Second day same. It did not work. I also had only 25% of battery so, we couldn't actually fix the problem.

Placed an order on the website for a phone on 2/4/16, to be delivered as a birthday gift on 2/6/16. Order appeared to go through, confirmation # **, no confirmation email, no charge to my card. Called Metro PCS who informed me they would need to call me back on 2/6/16 to manually put in the order for delivery some time the next week. Too late, canceled the order. Terrible way to do business. Glad there are many better companies to choose from.

Today is Friday. Monday of this week my daughter and I went up to the phone store on Bridge st around 10 or 11 am. One side of the store the sign said it was open, we get around to the side w/ the door and it's locked. It appeared someone was there so I knocked twice but no one came to let us in. I go around and peep in through the window one last time and knock but no answer. Since then I've been calling and calling but no response. Today is Friday night and only 6:12 pm which to my understanding that don't close until 7 pm. I've even called Metro PCS branches in different areas and left a comment about it on Metro PCS FB web page, still waiting for a response. The overall service is poor. The rep isn't very helpful when it comes to answering certain questions, he just sits on his fat butt and collects the money. He isn't helpful at all! Do something!

The customer service there is horrible! I became a new customer and got a new phone. 4 - 5 days later, the phone was turning off on its own. After calling customer service numerous times and hard rebooting the phone numerous times, 7 days had passed. Not knowing, because I wasn't told, basically after 7 days you're screwed!! I would then have to send the phone in for repair, taking a 7+ days without a phone! This is uncalled for! I would LOVE to see the owner of this store go without a phone for 7 days!!

Unlike Metro PCS I will be fair. I began business with them a year ago. In the beginning, everything was ok. That is fair. In February or March Metro had a promotional. Anyone familiar with that? This is where the problems begin. The promotional stated that if you upgraded to an Lte phone, they would reduce the 60$ plan to 50$ a month. It sounded good to me. The upgrade was 50$. I thought I'd make my money back on that soon enough. I bought the upgrade and immediately began having problems. You would think this would be a simple matter, but that is not the case. I think it is safe to assume that everyone wants what they pay for, right? I spent countless hours on the phone with customer service. They hung up on me repeatedly. Then call back and start over with a different representative. It was so frustrating! I was told numerous times, "Unfortunately sir, there is nothing we can do".

Showed me proof that my money went through on debit card but they wouldn't turn my phone on or give me my money. Called the main guy Brent and he screamed at me! Metro PCS - Englewood, FL.

Called 611 to make my payment. Typed in bank card info, up popped a message saying that I needed to check back in two hrs to make sure payment was processed. SKETCHY. So my phone remained on past midnight so I assumed it went through. Also the 52.00 was deducted from my card. The next day in the middle of the day my phone cut off. So I was pretty ticked considering my daughter was at a sitter, I was at work with no phone to use to check on her AND the $ was gone from the card. I went to Metro store when I got off, was told it was not paid so, needing a phone I paid cash (53.00) assuming my card had an error. I pulled up my transaction history and find yes indeed, the money was deducted. I called the Englewood Florida store to complain and Kevin assured me if I brought the bank record he'd get my money back.

Unable to log in after successfully registering several weeks ago. Called 2 times today wasting time going through IVR idiot phone prompts. Finally reached a human (Philippines?) who wasn't much better than a computer. Total waste and aggravation of my time lasting hours and still unable to log in. Going back to T-Mobile and pay the extra $10.

Metro PCS have the absolute worst return policy on their phones, if you get a defective phones that randomly reboot itself after 2 weeks, they will refuse to refund you the money. In order to prevent that from happening to you, you have to make the phone purchase with your credit card so you can file chargeback when that happens; this way, you won't get screwed over by those "high salary do nothing" executives at Metro PCS that makes stupid policies to screw their customers over.

I have had a new phone 3 days. Metro PCS said "when you leave the store it's yours". I'm calling tomorrow to see how I can take them to small claims court. This is my fifth phone. All had problems and the company would not help. After sending me on a $63 cab ride I was sent home with no help.

Without exemptions, everybody at Metro PCS regardless location are the worst, the most ignorant people, the most unprofessional. The lack of education amount this employees it's unbelievable. Their customer service training is the worst. Metro PCS, you are the worst cell phone company out there and your employees, the majority are worthless.

I had a decent run with Metro UNTIL THEY BULLIED ME into going 4G in early 2015 and turning in my old cell for a discount or merely keeping it which I didn't see the use. I only paid $25 monthly (that included the $5 discount for auto pay of my checking acct). I was so happy with their SVC before being forced to switch (I DID NOT HAVE INTERNET OR CAMERA, didn't need it) but all the unlimited calls and text with NO TROUBLE, I loved my cell and (was) content.

This becomes a real issue with their monthly "reply to this text to pay" their bill. Dozens of tries to carry out this simple procedure. Pay it online? They still cut you off and say "We received no payment." This has happened repeatedly over the past year. As someone who pays his bills on time, it's maddening. You cannot complain directly to Metro PCS because they don't want anything from you by email except that payment. Which their system isn't set up to handle. You have to write a letter, on paper, to tell them what incompetent twerps they are and ask why they haven't gotten better. Run, run, run from Metro PCS/POS.

I went to a Metro PCS store to buy a phone to use it overseas. I first asked the agent if they sold cell phones and that could be unblocked to be used overseas. The agent told me that to get it unblocked would cost $40. I agreed to pay the amount required and the job was done on a computer. The agent said that the phone would be unblocked in two or three days. I was not given other instructions. I got a receipt and left the store thinking that the cell phone would be unblocked in a few days. Now I have tried to use the cell phone from another country but it is blocked. I have called them and they have told me that I had to go back to the store to unblock it only after I left the U.S. I have called them and they simply say that to mail it back to the store in US and it is going to cost me the same I paid for it. I have asked to have my money returned, what I paid to get it unblocked and all I got was the agent hanging on the phone on me.

I've been with Metro PCS for over a year now, and I want to change my number because of the stupid calls that I've receiving lately. So when I tried today they want $12 up front! SERIOUSLY??? I'm the customer! I just paid a month's worth of services today also. So here's my advice to you Metro PCS, change my number today for free, or my number will be changed from another carrier! ** you!

I just got my phone service with Metro PCS. I had dealt with them in the past and service was good so figured I would give them another try. Had my phone service for about 2 weeks and there are many places I have NO COVERAGE AND I'M IN THE CITY! It seems like my phone is always on Emergency mode. This is ridiculous. How am I suppose to use my service which I already paid for IF it's on emergency mode all the time! Will wait for this month to be over and I will find another mobile carrier! I should've stayed with boost mobile. They are WAY better than METRO PCS! BE WARNED. THIS COMPANY IS NO GOOD. SAVE YOUR MONEY, FIND A BETTER PLACE!

The reviews I have read made me wish I read before getting service with this company. They overcharge you and do not have it in your best interests to give the best plan so you have to call and give them 5. No big deal. But when it's more than 3 times a month you would think they would suggest a better rate plan. After calling the company too many times to count before finally someone told me a better plan. Stay away from this company. Do your research to find someone else that holds no contract. Metro sucks all around.

I bought a total of 3 phones. 1 the customer service rep broke the sim slot on my phone and I didn't know it till it was too late. The 2 phones and 4G LTE 2 gig high speed at 40 (plus tax) service I bought was the worst. My wife and I had to go outside most the time to get 1 bar and 2G of service, but having are charged at 4G LTE rates that dropped internet and calls constantly, friends that tried to call said it would either go to voice mail or get a recording stating "no service" for the numbers dialed.

Purchased a phone. Change my service then went back the next day for a better phone. Didn't like the free one! They would not take my money!!! They wanted me to pay full price for a new phone or get a completely different number, just to get the discounted phone! Are you kidding me. I'm going back to my previous carrier even though I've wasted money. They said the case and earphones were free if I got insurance but it was not. You don't have to lie and fast talk to get good business. Lesson learned.

Metro PCS are luring people into a lease contracts without customer knowing what they are getting into and provide them with your bank acct. #. They DIDN'T explaining it was a lease. They only told me make bi-weekly pymts until you finish paying off what was quoted to you in the beginning of the conversation, $149.00. I found out differently when I called and asked why are they still taking money from my acct.? That's when I found out it was a lease and not a purchase. This is like stealing legally.

I signed up for the "$60 PREPAID UNLIMITED PHONE-TEXT-EMAIL-STREAMING PLAN". Only problem was that they did not disclose to me that the plan was not unlimited for "Wi-Fi hot spot" which was precisely the reason I bought the plan. The 4G limit is 8 gigs if using "Hotspot". It then drops to an unworkable 2G. Each month one pays - there is a 2 to 4 day delay before the plan reverts back to 4G from 2G speed thus one does not have the service bought for at least 2 days out of 30. One month it took 4days to restore the speed. Customer service personnel are frankly excellent but they have no power and the promises their computers promise do not ever happen. I was promised a meager $5.00 credit that DID happen but the promises for extra gigs in compensation on several occasions NEVER were given.

Got my phone a week and a half ago. I haven't been able to make any calls within 3 miles of my house, it keeps saying not registered on network. Called tech support only to be told to wait for 5 days. After 5 days they said there is nothing they can do for me and go back to the store. I went back to the store (an hour ride from my house), only to be told that there is nothing that they will do and it has to be resolved with tech support. Do you see a pattern starting? Nobody will give me a refund and no one seems to want to help, a waste of $150. Stay away from this company unless you like throwing money away!

Bad, bad phone wireless service. Cellphone turns off by itself. Drops calls. Takes forever to download anything. On the web there's slow, slow browsing and I go to the store and dealers said that I need to upgrade the phone when I bought a new one only 5 months ago.

Every time I go to a branch the associates don't seem to care about their job and they have very poor attitudes even when it comes to dealing with customers. The ones I've dealt with have no place in this line of business. I don't care how smart they think they are, they're very unprofessional and should not be employed with Metro PCS period. Metro PCS you make bad hiring choices.

On November 30, 2015 at 8:51 am I received a text from customer service saying that they went into my bank account to get their payment. Well to start off my payment isn't due until the 3rd of the month. I'm on a fixed income and that's the day it hits my account. I called customer service 611, told me that they have the right to go into your account 5 days before the bill is due. Not on the state of Maryland. I have other companies taking money out with auto pay. The supervisor I spoke to #**.

I switched services to Metro PCS and their employees and service is by far the worst. They claimed that they submitted a "TICKET" to resolve the issues with my dropped calls and my text messages not going through and that someone would reach out to me. Keep in mind, I had been told this by a SUPERVISOR and nobody has reached out and the problem still persists. I am on the phone with the company now for the second time today and they are telling me that a supervisor is not available. This is one of the worst cell phone providers in the UNITED STATES. It's been well over 5 minutes and I am still waiting to speak with a supervisor. All I hear is some crackling sound while I wait to speak with a representative. They informed me that I would have to purchase a new phone and asked me to call Samsung. I am like, "For what? When your company provides me with the mobile service."

BE AWARE! They will try to charge you activation fees when CORPORATE stores should not change these kind of fees. Call Metro PCS to denounce this unfair practices. Be careful with all extras they force you to buy, case, charger, memory card, etc. All these items are ridiculously overpriced.

Believing their advertising, my husband and I went to PCS Metro, Biddle Road, Medford, OR, on Tuesday 17th November. The online map showed we would have service in our area. After paying $100 for 2 accounts and $15 for a Bluetooth, we discovered on arriving home, we did not have service. I had my work cell number ported over from US Cellular. We could not go back to the store until Friday 20th November, and upon returning the phones and asking for a refund, the lady took our paperwork and immediately shredded it. We had no copies, nor the receipt which included the Bluetooth purchase. When discussing the refund, the lady then insisted we had paid $20 for the Bluetooth, not $15, so we were immediately short $5 on the refund as we no longer had proof.

I cracked my phone's screen, and I figured I would get a new phone. I went online and heard about a deal Metro PCS had for black Friday, which was an LG phone for $145. So, off to the store I went. I get there to find the phone is $20 more in store. Ok, not too upset about that. Until, when I asked the cashier to ring it up, I was told the total was well over $200. Now, I questioned this, and was told that I would have to pay an upgrade fee, and some other associated fees. I refused - anytime you buy a phone outright, there is no upgrade. I left and went to another MetroPCS store, where the phone was available for the offered $145, but with a symbol card replacement fee and upgrade fee, it was still over $200.

I bought a Kyocera Hydro Wave Sept. 24. I haven't even had this phone for 3 months before it messed up so I had to pay full price today on a new phone. It's not fair I should have to pay full price when the phone defect wasn't my fault. The phone, last night, frozed. Then, when I tried to reboot it, it got stuck on a rebooting cycle. So, all the damn phone will do now is keep rebooting... There's also no hard reset button and the phone is the battery so you can't pull nothing out... I'm very pissed off that I had to buy a new phone full price after just paying the damn bill. I would have came out cheaper getting a new phone with new service. When next year roll around or the earliest convenient, I'm leaving Metro cause they can't seem to appreciate loyal customers... It's their fault for the defected phones but yet, we got to pay for a replacement with full price if it's under 3 months.

All we did was stop by the store because my husband lost his phone. The very young clerk was bouncing off the walls and interrupting our personal conversation with her 2 cents at every turn. The first thing she said to us was "if you buy a phone you can't return it", and then she proceeded to try to get us to buy a phone for hundreds of dollars we did not want. She insisted we get insurance which is a crock with Metro PCS because you still have to pay for a new phone if you break or lose your old one (you pay the difference between service and how months you paid for the supposed insurance). She refused to "ping" my husband's phone stating that we did not pay over 6.00 a month for that service, even though she could see on the screen where the phone was. We ended up having someone else wait on us after the little twit ran off to pout on the other side of the store.

Paid my phone bill Nov 5th of 60 dollars. Got a message saying next bill due Nov 18. Impossible! I paid late but wasn't told that your bill cycle don't end even if the phone is off. So I would advise you to not to be late. You will be paying twice as much. I will be changing my phone carrier very soon. Horrible service. I do not recommended to anyone.

Went to T-Mobile store and got a Metro PCS plan there. Did not get APN set up at store, had to call "customer support". Wasted 4 hours just to find out later myself that they provided me wrong information while trying to sell more expensive plan. "You are saying your internet does not work? Try getting more expensive plan." After that I was not able to register on their website, the system was returning error - "We do not have such a number." Was receiving calls from Nigeria and from all over USA from day 1. When I tried to pay for service close to end of billing cycle, I was not able to do it. Tried 4 different cards, all returned errors. Worst company ever.

I had some with my one phone (I have had two) LG Leon, that was having apps pop up interruptions or glitches on the phone, so I went to cancel that one phone. I still have my other phone yet with Metro PCS. Here is the thing, I was a former user of Cricket and Metro. Had a deal going on if I had a phone with them that I would get a $5 discount, so my two phones had a monthly payment of $50. When I canceled my one phone that I had felt it was hacked or had glitched or interruptions, Customer Service 800 number told me that I would automatically go back to the original payment of $30 plus tax, which should only be $25. I do not recommend anyone going through Metro because they do not know how to talk to their customers and they simply do not care if you are happy or not happy. They will rip you off.

I wanted to avoid giving a bad review but Metro PCS makes it impossible to contact them online. I've had only two experiences with MetroPCS and both of which were negative. In fact, I never even activated my service. I was so frustrated with their customer service. Anyway, my plan was to get the $15 data plan and use my old phone as a wireless hotspot. In 2015 that's a thing that people want to do. However Metro PCS only offers this plan to qualified devices, aka tablets. Well I wish they'd said that somewhere on the website, because I wouldn't have even bothered ordering the sim card. Customers shouldn't have to be roped into bundling services, this is an archaic business practice that needs to go away. Good going Metro PCS.

I pay my MPCS business phone bill far in advance to avoid an interruption of service bec my livelihood depends on my being accessible via phone. On more than 2 occasions, MPCS has incorrectly entered my payment information in their system, causing my business phone to be disconnected, which has caused my business to suffer, lose revenue, and clients. I must be accessible at all times for clients to reach me, that is how I earn a living. Each time this DATA ERROR/MISTAKE is made, I am inconvenienced. (1) being w/o a phone; (2) LOSING REVENUE; (3) missing meetings, my schedule/ calendar is on my phone; (4) I have to go out of my way to have an unproductive face-to-face meeting with a MPCS manager who doesn't take the initiative to make a customer service decision to please the paying customer; (5) The first two times I was forgiving, and overlooked the matter.

I want to express my deepest appreciation to the customer service department.. I called M. PCS 11/2015 and explained a situation - funds were not available in my checking account. I called Metro PCS asking for an extension. A woman answer the phone. Her name was Alex and she was very kind and very professional. I asked her if it was possible to get an extension that I could not pay phone bill right now. She was not only understanding to my dilemma but she give me the extension time needed and assured me that she/Metro PCS will gladly be of help and service anytime in the coming future.. I can't thank you enough.

They cut off your phone and try to tell you the bill was due on the 1st and then cut it off before 12am on the day it is due. And they have the worst customer service ever. The girl try to talk to me in whatever language it is that she speaks and I told her I spoke English, "not what you speak." Hope they close Metro down. Change my carrier asap.

On 10 28 2015 I had to change my phone plan, well I could not access my account through my phone so I had to go to a pc and I got into my account and they had added premium handset insurance without my permission, knowledge, or anything. It is 6 dollars per month, so I called them and the representative for Metro PCS told me what it covers and said "the deductible is only 50 dollars." OMG... The phone cost was 35. What a scam. So here is a warning to everyone... Watch out for metro, they are sneaky, you could be paying for unnecessary charges, look at your bill, CLOSELY!!!

When I went to pay my phone bill on the computer, Metro kept saying the card I was using was rejected. I went to the bank and they told me that there was 9 approvals on our account on 10/26/2015 in a span of 5 min. I hope that this issue is corrected as soon as possible, my phone bill should be 97.00 a month, on the page that says our card was denied was on terms page. I am very concerned. I have asked my bank to print this transaction. I don't know what the problem was, but some feedback of correction would appreciated. Thank you for a fast response.

On August 10, 2015, I bought 2 cell phones and one of them was not working properly. Problem: (1) Cell phone speaker was not working properly. (2) There was another person's information in the phone. I went the store the following day and the customer service lady (store manager, **), and she told me that she will order another phone for me and that it will take 3 to 4 weeks. After the 4th week, I spoke to her again and she told me it would take another 2 weeks. I went back two weeks later and was told that she was on vacation. Now another week went by and she was still on vacation. I went another week and was told again she was on vacation.

I have been a customer for years, just changed plan to $60 family plan - very, very disappointed. My bill is now at $90. I will be changing phone services when this month's plan ends.

As a 6 year loyal customer, I upgraded to a new phone a few weeks ago, as I do yearly, and immediately had problems with glitches. Apps pop up by themselves, people are randomly called, texts don't go through, my calendar appointments are being deleted, freezing, shaking screen etc. I was told I had to take it to the warranty center on Bay Road in Saginaw, which first my husband did. The clerk yelled at him and puffed up his chest in a threatening manner. So, I decided maybe a feminine touch would work better and I went in the next day. I was not greeted with a welcoming smile to say the least. The clerk was very rude and kept cutting me off in mid-sentence. He did a hard reset and sent me home. I lost all my apps, pics and contacts and the phone was still problematic.

Numerous complaints, service is defective ongoing issues, customer service reps and supervisors completely rude, non assisting, you pay for defective services, long waiting to speak to reps, it cannot be connected. Sorry Metro PCS is a lousy provider.

Currently I am an extremely satisfied T-Mobile customer receiving great service from their 5206 Monroe St Toledo OH location. I am thinking of transferring to Metro PCS only because of the lesser cost for the same service. Reading reviews helps to make this decision. I am giving a high rating on the customer service I have recently received from the W. Bancroft St location. I am impressed with professional assistance and intend to purchase from them if I decide to make the change. Need to know how strong reception is in this area which may not be the problem it seems to have been in other regions such as FL. My research continues :))

So I payed my bill online at 4:49am and two hours later, I noticed my card had been charged again. And because I noticed this, I then called Metro PCS. And the first representative noticed the payment, ask how I wanted it to be refunded. We got disconnected. And no one contacted me back. I called back several times. And also was told to call my bank. My bank seen the double charge. Now I have no way of getting my money back and Metro PCS was no help. After dealing with over five different call centers, no one can help me. Matters worse, it was my check for my daughter's birthday.

I’ve never had a service this bad and they’re supposed to be on the T-Mobile network which is a lie. I’ve not made my first payment yet and don’t think I will be and all the other people are right their customer service. Wait a minute, what customer service?

Had one rep reset my zte zmax and lose my internet. Called again and rep ask for imei number and my sim number. Killed my phone and service. Just got phone August 20th, 2015. Phone worked before they did what they did then told me someone will call in 3-5 days. On what no service bill paid over a week? Worst service I had with metro pcs. I'm sorry does not get my phone working!!! Now tell me to go to a corp store to have them look at phone. T-mobile step in please, I will not support any company that this bad. Corp store 1 hour away? Price and service not good if no support!!! Over 20 calls?

I've been with MetroPCS since 2009. My mom bought me my first cellular phone when I was 19 through MetroPCS. I've never complained about my devices until recently when I bought the LG F60. I've had the phone for approximately 5 months, and then the device began turning off and turning on and the built-in GPS device stopped working completely. Since I was paying for the premium headset protection, I assumed I would get a new phone ASAP. Not at all. I got the runaround from Asurion, the handset protection service, MetroPCS and LG.

I have used MetroPCS for several years and have three phones on our account. A couple of months ago, my faulty phone was replaced. I am getting ready to leave for France/UK and called to get an unlock code. I was told that I had to have my phone activated for 90 days to be unlocked. No exceptions. Escalating to management is a joke, because there is none. Each person that I spoke with referred me to www.releasemycode.com for a $50 fee. So, clearly it COULD be done, even though MetroPCS said it was impossible. They said that I could call back in 15 days to get the code - 4 days after I return from my trip. Absolutely NO escalation path other than the dead end customer service, and no place to complain. I let them know that we will be finding another provider - they were not the least bit concerned. So now, I need to either pay the $50 unlock fee, or buy an unlocked phone. Ridiculous. Buh bye MetroPCS!

I switched and entrusted my phone service to Metro PCS and it is the worst thing I could have ever done. I purchased the LG stylo which works okay, but calls constantly drop due to their pitiful T-Mobile network. You can hardly understand the customer service reps when you call with questions. I had been able to use my debit card to make my monthly online payments and now mysteriously, I am blocked from using my debit card to pay my bill online for a reason unknown. I think they do this on purpose so that customers are forced to go into the store where they charged a 3 or 4 dollar fee just to process your payment. I am sure these payments will continue to go up. It's a scam that their using to get extra dollars pumped into the individual agencies. This is highway robbery and greed if I ever saw it. I hate Metro PCS.

I did using mobile hotspot. Later I got text message "You are appox at 10% of data. Please add 5 dollars to top up". And I using til has been all using data. Now slowed down at 11k speed. I am very mad. I am low income, limited money each month. I am on $60 plans inside. Phone is unlimited, no data capped and found out. I didn't know they hit nearly 1gb instead. On website, said up to 6gb but they lied about that. I called cust service. They give me other gb but still 1gb and slow down. Metropcs causing damaged my computer for throttle. Make chrome freeze a lot. Not good for speed at 11k.

Well, I read other reviews so mine is so similar. I had a ZTE zmax phone. Paid $199.99 for it. Phone was working fine. Went into Metro PCS store to pay bill. Manager told me the ZTE zmax was having battery issues so phone was taken from me and replaced with a Samsung s4. It's been several months now and I'm on my 4th Samsung s4 phone. Replaced each time because of major problems with phone. Over several months now I've spoken with manager of Metro store and customer service so many times I can't even remember.

So my ZTE zmax phone stopped working all of the sudden with the charging port and I went into Metro PCS and they told me it was time for an upgrade anyway and that there was a fifteen dollar fee and that was fine. They said it was a three to five-weekday wait and it has been almost four weeks and no sign of my phone. I'm paying for a phone for almost a month that I haven't even received yet. I went down there to Metro PCS this week and they said that it was UPS taking a long time to deliver and that there was nothing I could do. It was already a waste trying to talk to those idiots, they were sitting there with damn Cheetos stains on their fingers and Mexican music was loud as hell, very unprofessional. I just want my phone.

Went into my local Metro PCS store to get a new phone. The salesman sold me a phone with a $75.00 mail-in rebate. Mailed in the paperwork and got a reply that this was a rebate for online orders only. Spoke to a supervisor and she submitted paperwork for a review. Four more weeks.

I contact Metro insurance company to report my phone lost. Claim was denied because the date I last use it was different from the day the phone show use. I ask to speak to a Manager which I kept getting transferred to different departments and got hung up on without being able to speak to a manager. Bad service. I'm canceling my service with Metro PCS and their bad insurance company..

Ever since they have merged with T-Mobile, I have experienced dropped calls, received zero text messages. But yet there is WAY too many advertisement pop ups on my phone screen that comes in perfect even in dead zones. Both companies (Metro PCS & T-Mobile) are the worst ever!!!

Metro Pcs will not let me access my account. I call them at least ten times. They asked me my information. I told them then they told me my zip code was wrong. THEN they asked me what my childhood nickname was. I never had a nickname. Now they want me to pay them to fix this mess. I rather just find another phone company. I was a long time customer but this is it for me. I think they are scamming me for more money.

I purchased a new LG G Stylo on Sept. 18, 2015 for my birthday. The next day the music player started playing on its own and the screen keeps freezing up and I can't even respond to text messages. On the 23rd I tried to exchange the phone and they refused. I took it to the service center where they gave me a refurbished phone which I thought was rude but I took it and the same thing is happening again. I have reset it back to factory standards and the phone is still acting up. I was told in order to resolve the situation I have to send my new phone to the LG warranty center to get it fixed, which means I will be without a phone for over a week. I feel that Metro PCS does not value their customers and I am very pissed off about the whole situation. I haven't even had my phone for two weeks and have had two stupid phones that don't work.

Metro charged me for data 3x during one month when in fact I had not even used the first one. When I filed with FCC they sent a letter offering one month free of a 60 plan. This does not even address the issue of why I filed. Then when I paid for call logs they could not explain anything. The supervisor had no idea and said I was out of luck. I have been with them for 11 years and I am gone after this month. Their customer service is crap. Use the phone no problem but if you need anything else you are screwed. Their training is the worst for them and it shows in how they treat their customers. I am making it a point to let as many people know they ARE NOT WORTH IT. Go to another company because this one will screw you and not care.

While on the phone, setting up my phone account, I was verbally informed that the plan which I was paying for has/had unlimited data with a 4g network, in which I agreed. Four days after purchase of the unlimited data plan, that both parties agree with, I get a message from My Metro PCS claiming that my data ran out and that I need to pay 5 dollars for an extension of data, therefore initiating the first disagreement within a binding agreement. Not that I disagreed with the unlimited data plan, but that My Metro PCS disagreed to honor the verbal agreement originally made.

I purchased the cell phone service 6 days ago and for the time period I have had only 6% of service. I was only able to use the service - phone was always in NO SERVICE MODE and there was no explanation until I returned to the local office to find that my IPHONE 5C that I purchased from T-MOBILE needed to be unlocked. Well no one told me that prior to me being charged 76.51 and no one told me that I wasn’t going to get service anyway. I missed a bunch of calls and the service was not what they advertise it to be. And if this company and T-Mobile are brother & sister companies then they should have the back-end work all figured out. I mean they don’t have to take a loss of having no service and loss of money.

I have submitted a BBB report but I can tell from the complaint listing on there that nothing will come of it, so I'll just keep typing. The tower next to my house has a damaged Metro PCS trans/responder on it, and after a combined total of 7 tickets, 40 calls, and hours of phone/messaging time to try and resolve the issue, I was finally able to contact T-Mobile and get the facts straight.

I am so disappointed with Metro PCS! I've been with Metro since 2009 and I basically never had a problem with them. But now I've just been told that a payment that I made, 3 months ago has got kicked out, well I'm on the $50 plan. But since I have a new phone I have a warranty which I pay $56. Yesterday my bill was $56. I didn't pay it until this morning, well my bill now is $112. Well, I called to see what was the problem. I've been told 3 months ago payment got kicked out. My question is this, why is it that I'm just getting informed of this? And why was I not informed the next month and the month after that? No one can give me any information. One of the supervisor was rude. I've been on the phone with him with 2 hours and still nowhere. I'm really upset. I really don't keep these guys. I've been a customer for a long time but maybe time for a change.

I have had MetroPcs's service for two months now and it is tied with Sprint for the worst cell service that I have ever had! I use my phone for both personal and business use and it constantly drops calls with my customers, co-workers, and friends and family. It gets no cell service inside of any stores, no service in my home and spotty service in my office. I have constant issues at home with the "4G" data as well. This is completely terrible. I have a phone with unlimited data so that I can use it as often as I need and every time I need it it doesn't work.

Purchased two "brand new" devices; an HTC Desire 626s and a Kyocera Hydro Wave. Within several days the Wave started having major issues. Freezing phone, freezing screen, major lag, unresponsive screen, can't answer calls, drops calls, came preloaded with viruses, virus pop ups daily, extremely low volume using headphone jack just to name a few. The HTC has some of the exact same problems. Went in to the Metro store to complain about the Wave. Young lady diagnosis phone tells me it's covered by warranty, orders me another phone, this was on 9/03/15. Was told it would five days until phone arrives. It's now 9/17/15 and still no phone nor call about it. Going to go back into the store and try strong-arm tactics... My lawyer is going with me. DO YOURSELF A FAVOR AND STAY AWAY FROM THESE SCUMBAGS. On top of all of this, the idiotic Spanish girl got my name wrong.

I was with T-Mobile for 8 years and I am a student in college. I needed service mainly for the internet so that I am able to do my homework. I went with Metro PCS for the 4G LTE unlimited data. The first month I changed everything was fine. The second month I added 2 more lines and qualified for the family plan and was discounted $5 per line (that I still haven’t gotten). The day after I bought the 2 other phones one of the phones was a defect. They tried to not replace the phone. 1 day not even 24 hours later and I even paid an extra $5 dollars a month for insurance and they still didn’t want to replace it.

Bought new phone - no reception every time I open it brings me to uber. I totally hate this phone and service. NEVER GO WITH METRO. I REPEAT NEVER GO WITH METRO.

It seems as if every month when it is time to make a payment on my Metro phone... I try to log and and have major problems, won't take my password, etc. I end up calling customer service and of course I must pay the extra fee to pay because I called and they always tell me they can't reset my password until I pay first. That is complete bull. They get over on people with that so it forces them to call and have to pay that extra fee. Also I spoke to a Curtis at their customer service and he talked me into upgrading my service for 60.00 and they would give me a free month of service. It never happened. I am so done with them and their lies. They should not be able to take advantage of people the way they do.

I went to Marietta, GA store & was waited on by Chris. I was oversold & misled as to return policy... allegedly 30 days. Not! I was also led to believe that I needed a "portable power bank tool". I did not. I had recharge adapter. So I went in on day 14, today, & was told, "sorry, you only had 10 days to return" & no special price was ever applied. THEY LIE, period. I don't even get 1 bar until I get on Hwy 41. Sad. BUSH LEAGUE. Will keep service & port # on day 91.

I was not able to create an account through their website. When I called customer service they were not able to understand what I am saying and they didn't solve my problem.

I paid on my bill twice $40.00 first week of this same month. Just recently of this past week $40.00 again no service. Paid off of my Master as requested. Can't call out and no one can't call me. First payment was paid over online of my card just a couple of days ago a payment made to Mint Billing [2nd payment]. Services was disconnected the 3rd day after it was paid. And paid the other payment service never return. Payment was available in account.

I went to Metro PCS. I received a Samsung Galaxy Core Prime. The phone hasn't worked from day one. I have taken the phone back several times two different workers are there. One tells me "bring back the phone", the other one says "on 3 months?" What do I do without a phone for three months? Please someone has to have a answer for me.

We have had our phones for about 5 months. We got them because it was a good price. We purchase them while on vacation in San Antonio, TX. Asked them if when we get to our hometown the service will work well. He said yes and checked it - said we had full coverage. Got home, the internet sucks and drops a lot of calls. And that's cause we pay 50.00 for 4G LTE. Not worth it and would NOT recommend to anyone!!

I was promised in purchasing 2 phones I would receive an instant rebate of 49.00 and a mail-in rebate of 49.00. The company will not honor what was told to my wife and myself, suggests I go back to the store. In returning to the store 3 customers came in with similar problems and they refused to honor the rebates. Currently talking to local news and Atty Gen!

I've been a Metro PCS customer for a couple of years and quite frankly I've never been happy with their service. But then things got worse. I paid my monthly payment for July, and several days later, my service was shut off!!??!! I go to the main store and the person working there sees the mistake, and calls in to explain the situation. However the supervisor on the line is not understanding whatsoever. So after 2 and a half hours on the phone with Metro explaining, and speaking with 3 different people, finally they understood and restored my service.

Purchased Galaxy yesterday @ 12:45. Went home, realized didn't like it. Returned 1:40, refused give my $ back. They wanted charge $15 if I wanted my old phone on and REFUSED my $. Got home, charger didn't work. Back this am demanding my money back and my old phone on. Said no, store policy. Livid! Spoke w/ Renae mgr. on phone. She very rude! Told her I am calling KMR News, calling BBB, landlord, need speak to your boss, she refused! Got number main office in Indio. Spoke w/ Frankie, very nice. Explained situation - he told me "No problem, go back store and tell them which I did!" Again, refused. Spoke w/ Renae on phone she wouldn't call Frank again. I complained.