Jitterbug Flip Reviews

My husband has got the Jitterbug and he loves it.

It's not an everyday phone for me so I don't use it that much. But their customer service is good, I don't have any complaints. I'm pleased with it otherwise I'll be getting rid of it like I did with my previous provider that I don't care much about.

With Jitterbug I just feel a little closer to my family. They're the ones that insisted on my having it. But yesterday I had a message on the computer saying that I had gone over my minutes and they gave me a telephone number to call. The number had been updated and it was not on the computer, and I thought this was a little strange for the Jitterbug company. I extended my minutes with the gentleman who answered. He was very cordial and very respectful. Right at the beginning when I received calls from them, they would say to opt out and of course I didn't know what opt out meant, so I had to get clarification on that. I believe when you have new customers, it would be smart I think to explain what opt out means. But other than that, it has been pretty good.

We bought Jitterbug for my husband because it got big buttons. I was having hip surgery and he wanted to be able to get hold of me while I was in the hospital. The buttons on my phone and everything are too small, so Jitterbug made it easier for him to be able to contact me. I just wish that the minutes would roll over instead of taking it off every month.

I would definitely recommend Jitterbug. It's a nice, simply made phone that's easy to use. I bought it because I liked the way the phone operated -- it’s simply run. To me, a telephone is to trade information. I have one because people call you up and they want to know something. But I didn’t care about all the extra stuff.

In some ways Jitterbug is easier to use and handle than what I had previously. I like it but I'm still getting used to it. I don't know all the things I can do with it yet. Actually my daughter did this for me. She's a nurse and she's been very attentive to me. Once a day customer service make this call to see if I'm okay. They call and I'm supposed to press 1 if I feel well and 2 if I want help, and it comes in at 9 o'clock in the morning. Once or twice I've had this happen that it rang and I picked it up and nothing happened and then I hung up, and then later on I lifted the receiver and looked and it said I have a missed call. So my daughter did call about that and I haven't had any trouble now. I don't know what caused that. That's about the only trouble I can say I've had with it. I'm satisfied with it.

Jitterbug is fantastic. It's easier to use and easier to see. It got nice, big numbers and it's easy because it asks me what I want to do. It's great and awesome. And the medical thing is the main reason that I want it-- the star 5. In addition, the Jitterbug team was amazing. I was against cell phones and I didn't want one but when I got this really nice man on the phone from Jitterbug, and he was like talking to my husband or to a friend, it's great. I really don't have enough words to say how much I love Jitterbug. When I use the phone, people comment on the appearance of it, and how easy it is to use so this way I'm probably stealing customers from other providers, which makes me a very happy person.

We've had Jitterbug for a couple of months now and we're very pleased with it. We had a TracFone before but Jitterbug is a thousand times better! We're really happy we got it.

I'm just getting along great with my jitterbug and just love it. I had another medical alert service before but I never kept them because they were too difficult for me to understand. I always left them lying on the table because I didn't know how to use them anyway. But the jitterbug is so simple to use. I'm a little older and it takes a while. Now I use it quite a little bit. The phone numbers are stored there rather than looking them up. The only thing is it doesn't ring very often and one day when it rang I ignored it because I didn't think it was mine. Plus the customer service has been great whenever I needed it. My brother-in-law has one and we've discussed the things the other day, which helped me learn a couple new things with it. I would encourage everybody to have a Jitterbug.

I like my Jitterbug much better than my previous provider. It's much easier to use - just the language on it and when you move around on the phone; its yes or no answers are much, much easier than the phone I had before. It has that little red button you can push that will call 911 or family in an emergency. I accidentally hit it a couple of times and one time the police department or somebody called me back to make sure I was alright. I almost thought about calling Jitterbug and having it disconnected but evidently I'm watching it close and now I'm not doing that anymore.

My wife is using Jitterbug. She needed the simplest phone and that's what she got. As far as the Jitterbug phone goes, it's a little confusing especially when somebody's mind slows down a little bit. She's having all kinds of trouble switching from her other phone to this one because it's a yes and no, but she didn't understand how it was supposed to work. I am waiting as to when Jitterbug would come up with a house phone that's the same type of cell phone, only a larger house phone, so you can leave it sat on a table and have eight or ten buttons so she could have a name on each one for her children. All she got to do is just push a button and it would ring through. She only needs it for the kids.

Jitterbug is my wife's phone and she's tickled to death with it. We have very basic phones before and we had TracFone for a long time. Our calls were very cheap on it because we didn't use it much and they did good. We didn't have any trouble with them but the Jitterbug's much easier and simpler to use. It also has some features that the TracFones didn't have. I've also been very impressed with their representatives. It's all been good with Jitterbug.

Jitterbug is very comfortable to use. I'm making all my calls on it although I haven't finished setting up the account on the internet with GreatCall but so far everything is fine. The people I talked to and the gentleman who sold it to me were nice and I like Jitterbug very much.

My husband mostly uses Jitterbug because I have AT&T, which when my contract is up I think I'm going to get rid of it. We like Jitterbug. It's cute and very simple. It is great compared to our previous provider. It's easy for my husband. He wears a hearing aid and it's much easier for him to hear.

Seniors enjoy large key pad. My husband set up a phone book for me which makes the jitterbug very useful.

Jitterbug is a great phone. We rarely use it but it's good for my husband and I intend to keep using it as long as he's alive. It gives me security knowing that he can easily call if I'm not at home. The customer service team was very polite and helpful when I called to change the credit card.

We've enjoyed our Jitterbug and we have no problems with it at all. It's much easier for us to use because it’s got nice big letters and big numbers on the keypad We've also always had a very good cooperation with the Jitterbug team. They've been friendly and very helpful. We'll continue using it.

I have no problem with the Jitterbug I got for my mother. However, I'm not sure I'm going to keep the service because my mother is having so many problems. She has dementia and one day to the next she can't figure out how to use the phone. It's not the Jitterbug. It's her. I think it would be nice if there was just a plain phone with all of the services because I can't let her take the phone to bed because she's delusional. I have to watch her with it. She'll hit the star button and she can never remember what it's for. If there's only something real simple for people with dementia that would be more like just a regular cellphone... But every time she has reached someone when she hits the star for customer service, everyone from Jitterbug has been really nice to her.

I would recommend Jitterbug to a friend or somebody that’s interested in it. One time I had accidentally pushed the wrong number and they all came in and asked if everything's okay. I feel more secure knowing that I have it in case an emergency occurs when I'm just by myself.

Jitterbug is much better and much easier to use than my previous one. I like it. The letters are big and clear. You can see everything and having the yes or no on there is easy. I'm just concerned that it doesn't show how minutes I have left. It only shows how much I used. But other than that it's very good for the elderly.

My previous phone is old and the model is already phased out. It's the one with an antennae so my husband decided to make me get in contact with Jitterbug for a new one. I only use it when I’m going out of town. It's just for emergency.

The Jitterbug cellphone is easier to use than a different cellphone provider I had used before.

I use my Jitterbug phone mostly for emergencies so I have so many minutes that I hardly ever use. Also they do well with the few interactions that I’ve had with them. This Jitterbug is similar with the other cell phone provider that I had although it is a little higher than I want. If I knew of a lower cost plan, I would be happy about it.

I really like the Jitterbug phone. I use it in the car if I'm calling anybody from the car but mainly if I'm having problems with the car.

I don’t have to worry when I’m out on the road or when I travel cause I have a Jitterbug phone with me and I can see it cause the numbers are big. It didn’t cost a whole bunch and I’m able to make a call if I need to. One time I hit the emergency button and somebody came on the phone immediately to see if I was okay, and I was. It works and I have recommended it to people.

My mother had a cellphone years ago but later on she didn't have any. I wanted to get her another cellphone so I went with Jitterbug because I thought it would be easier for her. It's the only phone she has now. Her apartment doesn't provide a phone and so I got her the cell phone. Actually I got it for her because it's a better phone package with the cellphone having both the ability to have local calls and long distance. It would cost her a lot more to have a landline phone in her apartment so this was a better deal. Plus the times that I've called and asked for help from Jitterbug have always been great. You get a real person to talk to. Everybody has been great.

I'm happy to have Jitterbug. I've been hearing about it a lot for a long time but it's only a year ago that I decided to get one. I did have a cell phone to keep with me, but I like the alert system aspect of Jitterbug. After I got it for a while, I then decided to disconnect my land phone so this is all I have now. I'm fully, 100% dependent on it. My daughter also told me she had a good talking relationship with their representatives when she set up the phone for me. I personally am very happy with this phone. I show it around to my friends and recommend it to them.

Jitterbug hasn't really worked the way I had hoped it would. It doesn't do quite as much as some of the other phones do so I still end up using my other phone. But it doesn't really matter because I haven't been using it that much anyway. But I had hoped that it would be more – so I could get back and forth more with others.

My grandfather was in the market for a new phone and the people at Fry's Electronics told us about Jitterbug. It sounded like something he would need 'cause he's 87 years old so we bought it. I feel more secure now that he has that phone. I think it's a good program but they tried to make it so simple that it actually became more difficult to use.

We kept the phone, but are disappointed overall. The first thing we didn't like was that there was nowhere in our area to go look at the phone in person. You have to buy it, then return it within 30 days if you don't like it. That is an unacceptable policy for a phone marketed to seniors. We ordered the phone for my 90-year-old mother who had become unable to use her flip phone due to macular degeneration and glaucoma. She is also hearing impaired.

I keep my Jitterbug in my purse, and I find it easier to use than other cell phones that I had in the past. It's not a natural thing for me to use it since I'm not a real cellphone user but a landline user. I bought one of those lanyard things so that you could wear that around your neck but someone told me that there's a whole lot of cancer from girls who are wearing their cell phones on their bodies. But still I've been recommending Jitterbug to people because the buttons are big. Also, the way it's programmed it's a no-brainer thing because you don't have to do anything, you just turn it on whereas all the other cell phones you have to read a manual to figure out how in the world to work them.

I needed a phone where I could see and hear. I heard of Jitterbug through AARP and it's been good.

I love my Jitterbug5. It works just great. Thank you.

We got this Jitterbug phone for emergencies like if we go some place to make a call to AAA to get a tow or something like that. We don't use it for casual conversations and it's been fine so far. We hadn't had to use it but it serves its purpose.

My cell phone had broken and this other company is too expensive. I figured I would try Jitterbug. I'm not happy with it. For one thing, when I want to call somebody like my son, I have to thumb through all the way down to J instead of just pushing J and having all the Js come up. I hate that part of the phone. I am amongst the elderly and I find that very inconvenient. It's really annoying especially if you had an emergency or you were in a hurry. Also, lots of times when I miss a call, they don't let me know right away. It's ten, fifteen minutes later before the voicemail comes on that says you have a missed call or you have a voicemail. Saying all that, their employees were fine and nice - there's no problem with them.

I like the Jitterbug. It has a lot of features. My son is just real pleased with it too because he could track me. He can tell where I'm going. It was a Saturday night and he calls and said, "What are you doing out riding around this time of the night?" I think my son's funny but I think that it's a wonderful feature because I am 74 years old and my husband is 80 and if I were to fall or something, they call me constantly to see if I'm okay. They've been very, very helpful and very understanding. A couple of times I've called them when I didn't mean to and they called immediately to see if something's wrong.

I like my Jitterbug cell phone service because it's convenient. I'm 81 years old, and if I need help when I'm away from home, I could use it. So far I've had no problem with it.

Jitterbug's been okay. Our service here is fair and poor so sometimes in order to hear, I always have to put it on the speakerphone. But that could be partly my problem too it's just the way it is here, we're in a semi-assisted place. I would recommend them.

When I read in the AARP bulletin about Jitterbug, it seemed like a good idea for my sister to use in an assisted living residence although she wouldn’t use it. It’s a unique phone for people that are unwilling to use something more sophisticated. It does the job and interacting with their people was excellent.

Jitterbug works much better than my previous provider. The phone is superior and rings quicker. With previous phone I was using, the caller could hear it ringing about 3 or 4 times before it starts ringing on my end, with Jitterbug it answers right away. I do have one complaint though. I have the one with the GreatCall. In the GreatCall, the 5 star button is right above the yes button and a couple of times I've actually called 5 star thinking I was hitting the yes button. It's too close to the yes button. Other than that, their customer service has been excellent.

I had never used a smart phone or a cell phone before and right now I hadn't gotten into my Jitterbug that deep yet. It's kind of the first stage of that smart phone stuff. I just use it to stay in close touch with about three or four people. The nice lady in the store where I bought it programmed the phone and asked me about the features that I wanted. She took her time and did it right. Honestly though, I have some features on my Jitterbug that I'm paying for that I don't actually need since I don't use them. But that's okay, I think I'll start to use them a little bit later on. All in all, it's been satisfactory so far.

I got Jitterbug because they said it was designed for older people. I could hear better on it and more convenient. It is better than my previous cellphone provider. I just call when I need minutes. I did too. When I had to call for a new battery or when I needed minutes, the people at Jitterbug were they helpful on the phone and polite. It’s been very good for me and so I would recommend it.

We never had a cell phone before, so I thought getting one from Jitterbug would help us. He likes to go hunting, so he takes it with him, and we take it when we're traveling. If anything happens, we have it.

I've been using Jitterbug manually to call and I like it - the numbers are nice and big; I like the simplicity of the yes and no. I have hit the emergency button by mistake a couple of times and I was impressed with how quickly their team responded. They were personable, friendly and I got a good reception - it feels like they're right there. Because of this positive experience, I have recommended them to people. I bet they get a lot of false alarms though so they might want to consider not having it so easy for users to mistakenly press that emergency button.

I rent cars & cars have mechanical problems. That’s the only reason I ever bought the phone -- I use it for emergencies, in fact I have made three or four calls since I bought it. Nowadays you have to have a cell phone because there are no pay phones anymore.

Phone does great. I have the added Five Star feature on there.

My son made a wise choice in talking me into having Jitterbug. I drive a lot of different places and he suggested for me to have it. I have it in the car and carry it with me in the house since I would need to use it for absolute emergencies. It makes me feel good because it has that little star on it, and I can get in touch with somebody in case I fall or something and that to me is worth a million dollars. I'm very pleased every time I call because I get a very nice person to deal with. Customer service is excellent and for a senior that's very hard to find these days. They're very patient and very soft-spoken. I really enjoy the company. I left another company for them even though it did cost a little bit more but it's well worth it. My only problem is I don’t know how to put the telephone numbers in.

Purchased two Jitterbugs for our elderly parents. They love the phones. They can see the keypad and the phonebook is easy for them to navigate. Only complaint is the account management. I have to have two different accounts, with different email addresses, to manage two phones... incredible.

I received a call from one of your Reps to tell me all calls to And from Puerto Rico would be charged 20 cents per minute. None of the existing cellphone carriers charge for calls to PR because it is considered part of USA. It's a shame that you treat Puerto Rican as second class citizens.

Jitterbug is cheaper and better than my previous cell phone provider, except for the poor reception. If I go into a building, I have to go back outside to hear.

We have had to contact customer service a few times since activating my mom’s new Jitterbug phone and every time the service has been outstanding. Most of the issues have not been the fault of Jitterbug but the representatives have always been polite, friendly and gone the extra mile to take care of the problem. For those from the pacific north west, you will recognize this comparison; Jitterbug customer service is on par with Nordstrom and Les Schwab (both set the gold standard for service). Thank you.

Jitterbug was a gift from my cousin to my 93 year old mother who has macular degeneration. She likes the independence of having her own phone even though it's really hard for her to see the number on the phone at times, so it's more for just receiving calls. She also gets confused at times - she called the red number once because she couldn't see it properly, and I got calls from emergency people. It's an excellent phone but I wish there would be a way where somehow they would come up with a bigger unit with bigger numbers that would fit the fingers.

I like Jitterbug. My daughter got it for me cause I needed a phone, which I pay for it. I know I have to be very careful with it so I don’t mash that five star number. I do that a lot by mistake, but it’s good because they’re always on there. I would recommend it to anybody.

I had been using another provider and I like the service and the phone in most ways, except that I couldn't hear it and I couldn't make it loud enough so I switched to Jitterbug. I like it really well except that it is more expensive - I can live with that but I only get 200 minutes and I would like to have more minutes without spending a lot more money. I haven't had any complaints and the only thing I didn't like about it was when I had to put in my phone records. I had to redo everyone of them because almost everyone was messed up. Other than that, I'm really pretty happy with the service.

A friend of my daughter has Jitterbug for her mother. I needed to get a phone and that was the easiest one to get for me. The other phone I had was a free one. I couldn’t have both of them so I had to give up one. I don’t use it that much as I only got it for if I have an accident. My experience with it is fine.

I thought Jitterbug would be a good phone for me to have, so my daughter contacted them for me. I'm very happy and satisfied with it, and I like it better than my old cell phone. It's very easy to use. I use it mainly for emergencies and take it with me when I travel. I've recommended it to all of my friends. For older people, the Jitterbug is the right phone to have.

I saw Jitterbug on TV and contacted them for my mom. Her old phone is bigger. With the Jitterbug phone, it's easier for her to press the button and call me.

I've been a GreatCall customer in the past and have come back to what is the best service anywhere. The price is awesome. The telephone makes telephone calls and that's all I need it for. No extra bells, whistles or internet access is needed. So GREAT CALL is just that... GREAT!

I’m 84 and live alone so I am independent. When I go out shopping I need a phone so I got myself a Jitterbug cell phone but I don’t use it that often.

I’m very old so I don’t use my cell phone that much but when I do it is right there when I need it so that’s all I ask for. I love the phone itself and the big numbers. It is also very good for me because I don’t hear as well as I used to. I’m very pleased with Jitterbug. I’m a very satisfied customer.

I love Jitterbug. I saw them in a magazine, told my son about it, and he said it's a good idea, so I called them. They're much better than my previous provider. The team is very helpful. I had a problem when it didn't make music and missed a couple of calls which weren't important. I called them up and they corrected it. We don't use it a lot but have security when we go out.

I’m in my late 80s and I see the advertisement about Jitterbug in AARP all the time. So I decided to try it because my contract with another phone is so expensive. At my age, I’m not real technologically savvy so my son suggested that I get a different type of phone for use and I’m satisfied with what I got.

My mother-in-law loves her Jitterbug. She just went on her 80th vacation on her 80th birthday, so she took it to Vegas and it was perfect.

I had a robbery before. Had I had Jitterbug then in my hand I could've pushed the button and got help immediately. Now that I own one, it's a good source of comfort to me that I know I can push that button and get help in an instant when I need it. With the GPS feature, I don't have to tell where I am as they can just locate me immediately. However, I don't get to use up all the minutes that I should. But, at least, I have protection, which is why I have it to begin with.

I wanted to get a product that would help my wife and I communicate with each other better when we're away from each other. So far Jitterbug seems to be doing okay although I don't use it that much. In fact I've used on an average 10 minutes every month. Their team has been good and I have been able to get the information I need.

My daughter bought Jitterbug for me when my other phone went bad. I’m not a technology man so it fits well my needs. It's much easier to use and is a better deal. I just got out of the hospital and I had it with me all the time I was there.

I don't really call a lot of people but my Jitterbug seems to work fine. There's always an operator which is very nice. I am a homebody so I don't get out and travel a lot.

I'll stay with Jitterbug for a little while longer but right now I'm not too happy with it. It's a little more expensive than the cell phone provider I had before which I would rate higher. I just use the phone.

I bought Jitterbug for more or less emergencies because I'm 79 years old and when I'm out on the highway I just like to make sure that I can call someone. I feel a lot more relief that I have something at hand to call although I don't use it other than that at all. They've been very nice.

When my sister heard about the Jitterbug phone from my older sister, she really liked it so she decided to get one. She uses this only for emergencies like when she travels back and forth to Michigan from Illinois. It’s been pleasant as it’s a very good telephone company. I would recommend it to my friends and my family.

I use Jitterbug when I go out. I have something to use if something happens to me like if I get into an accident... just for protection. One good feature about it is that I have all my emergency numbers in here that I could call.

I only needed another outside line so I had Jitterbug, but I very seldom use it. It's easy to maintain and work with. I didn’t want anything fancy, I just wanted a phone line, and Jitterbug did that for me. So far, I have had no problems yet so I can't complain about it. It is not cheap though as I pay $27 a month, which is quite high, but I probably use it only 50 minutes a month.

I was having trouble with regular cell phones. I'm 86 years old. I've tried several different cell phones but they were too complicated for me. I like Jitterbug much better because I don't have all the other stuff that’s on there that I couldn't find anyway, and I don't have to worry about trying to find the people’s names because my son put them in alphabetically so it’s real easy. It’s also so much easier when I'm answering the phone or when I'm making phone calls. I can also get my messages when I get messages because I have a little thing that comes up if you have a voice mail. It’s like using a regular phone, only smaller and more easily accessible. I’m very pleased with it and I plan on staying with it for a long, long time.

I needed a phone and my nephew told me about Jitterbug. My previous phone had very little numbers so I was having a lot of problems. My fingers seemed to be too big for those numbers and I wasn't getting the service that I thought I should be getting. Jitterbug is 100% better. There's bigger numbers, very good variety of numbers that I can put in my memory box and it has a nice light. In fact, I use that as my night light at my side bedstand for the night. I plug it in there every night and charge it. I also have my group numbers where names are under certain groups so it's easier to find.

I have trouble calling out on Jitterbug. I usually push the wrong button and they call me and see what my emergency is and that's kind of a nuisance but I like it. It's handy. It's just that we don't have any electronics and so it's a matter of just having it like in the car when we drive and in case of an emergency. We have our landline. It's pretty simple once I get it all figured out in my head.

My daughter was impressed with Jitterbug and even if she doesn't use one herself thought that I'm in the stage where I needed one. I never used a cellphone at all as I was always going off with one of my daughters and thought it wasn't necessary but then my daughter in Greensboro thought it would be a good idea for me to have one when I go on a drive. I feel a little bit more confident knowing that I have it. Their team member called me once to check on me as I accidentally hit the red button when I opened my purse. I said there was no disaster or emergency and she was a very nice lady and she said "Thank you very much." I'm satisfied with it.

My son and my husband nattered at me that I needed a cellphone, so I had a Jitterbug. When I first got the phone, the Jitterbug team put in the two numbers I needed so that was good of them to do. I don't use it often though. I use it a minute a month as talking on the telephone is not my fun thing to do. I have it for emergencies only or if I need to ask my husband a question about something. I wonder though why most of the calls I get are wrong numbers...

I like Jitterbug and carry it with me unlike before that I don't carry a phone. Now I know I'm okay. I can push the red button and somebody would come to my aid wherever I'm at if I need it. It's good.

I heard about Jitterbug from my daughter and got in contact with them because of the fact that they have that number 5 button that I can call for help. Compared to the older phone I have used, the size of the Jitterbug phone and the service they provide is much better. I haven't had much experience with the Jitterbug team yet but I would recommend them.

A friend of mine had Jitterbug and we both had different services and he showed it to me. I said, "Is it any better?" He said, "Yeah." So I looked it up. I'm happier with it than with the other one I had before. With my old phone, I had to go to a store and buy a card every three months wherein Jitterbug sends the bill to my Visa card. I pay it every month and no problem. But, I haven't used it that much. I basically got it because when my wife will need it to contact me sometimes when it was hard to get hold of me. I am satisfied with Jitterbug.

I enjoy having my Jitterbug though I don't use it much. I don't make many calls but I have been wanting a cellphone for some time so I could have it with me when I went places. Now I'm able to get a hold of people when I want to.

Any contact and experience I've ever had with the people at Jitterbug has always been good. I've had it for about more than a year. The plan that I have with them is a little less money compare to what I have before. I will recommend them.

I wanted a phone that was simple so I used Jitterbug. I usually got online and they just take the money out. There was one problem that I had when I was out of town and my minutes ran out. I had a very difficult time getting minutes. However I don’t use my phone very much so I’m thinking of going back to the provider that I used before because they accumulate the minutes, they don’t take away every 30 to 60 days compared to Jitterbug.

I use Jitterbug as my telephone. I don't use it that much, though, as I talk to very few people. Still, I would recommend it.

My daughter bought Jitterbug for me for my birthday. It is my first cellphone. I just take it along when I go somewhere in case I get in trouble when I'm driving the car and I need help. I think they ought to roll the minutes over instead of taking them from us though. But their team is alright.

A friend of my niece was here and her aunt on the other side had fallen and she had Jitterbug. My daughter saw that it was a thing for her dad. But, it has been lousy. My husband doesn't use it. I'm not happy with Jitterbug at all. We don't like it.

I'm not a real person that use a cell phone very often. I use it for 2 or 3 days at a time, I make 2 or 3 calls on it, but I needed one. I've had several other ones which I was never satisfied with, and found that Jitterbug is more of my liking. I don't think the other ones were nearly as compatible or handy to use as Jitterbug, which was much simpler for me.

My dad was a Jitterbug user, and the team's been fine, but he doesn't really use his phone anymore. He has dementia and Parkinson's, and can't figure it out anymore.

I have used Jitterbug a few times and this is the only cell phone I ever had. My sister's got one too and that's why I got one. I have to go to the doctor a lot and I thought it'd be nice if I had one to call back and check on my husband or if I break down, that I can use to call and get help. But I'm still getting familiar with it and it's been a hard time learning how to use it.

Jitterbug is geared towards seniors so when I needed something very simple, I chose them. I don’t text or do any of those things and Jitterbug makes it a lot easier for me when I need to use it. When I call them, they make it so easy and simple, and take care of everything that I needed done. It costs me over $20 a month for very simple use, so the one thing I would appreciate if it was just slightly cheaper. Outside of that, it’s a very good product and I’m very happy with it.

Jitterbug is a simple telephone to use. The people are nice and it's been a pleasant experience.

Jitterbug is not easy to use. I've spend most of the time on customer service. I am starting to think a regular cell phone would work far better.

My daughter thought that we should try to use a cell phone so she recommended that we start using Jitterbug, which I had one before. Having it has given us security. My husband and I are really old, and so he can use it a little bit. He's really hard of hearing, but he can take it and he's able to call me if he needs help.

The only complaint I have with Jitterbug is that the battery only lasts for two days. Other than that, it's good.

I like Jitterbug a lot. I've had a lot of cell phones and with a lot of them, you can hardly see the numbers. Also with Jitterbug, if I miss a call, the light comes on at the top and lets me know that I've gotten a call, instead of it going to call waiting.

I had Consumer but didn't use it that much. It didn't have a cover and had plenty of other stuff that I didn't want. I just wanted to make phone calls and decided to get a Jitterbug because I've been wanting one for ages. I really like it. The people at Jitterbug were very helpful, informative and thorough in telling me different things about the phone which I really appreciated. I decided later on to sign up for the 5 Star.

Jitterbug's numbers are a lot bigger than they are on other cell phones that's why I got it. I'm satisfied but I have a problem with the price. I don't use that many minutes so I don't like having to pay for 200 while using only 67 or 79.

I've switched from using an iPhone to a Jitterbug because of its medical alert button. People from the company where I got the phone and the customer service were all very helpful and nice. I've had nothing but positive experiences with them. In fact, I'm trying to talk my mother into getting one.

I barely use my Jitterbug but I wanted a cheaper phone and Jitterbug is much cheaper than other phones.

We're very happy with the Jitterbug. My husband carries it around and I don't use it that much. I like it.

The phone is a little more difficult to use than the old AT&T phone I had. And it has too many buttons to push before anything happens and that bothers me. One of the things that’s on there that was automatically is the automatic call if there was a problem. But that’s already on the red button, I don’t need it on the cell phone also when it’s there and sometimes I slip by it and click it by mistake.

I'm not a very big cell phone user so I mainly carry my Jitterbug for emergencies. But my experience with Jitterbug has been excellent, the service and their customer service department is excellent.

GreatCall charges you for the first month previous to having service with. I started service on 1/26/15. I had my first bill reflect a charge of 12/27/14 - 1/27/15. The agent at GreatCall informed me this is standard procedure. However the minutes were credited to my account to the next month. That is nice however I had also had Voice Mail and Handset Replacement which is an additional $7. I had to fight my way with a supervisor to get my charges undone. I wonder how many old people GreatCall has ripped people off for their money this way? Most good business practice prorate you services.

I'm happy with my Jitterbug although sometimes it’s harder for me to hear people on it.

I was having trouble with this cell phone that I had earlier - it was costing me a lot more than what Jitterbug would and so that's why I got Jitterbug. Besides we're retired and the 5-star alert thing that they've got I thought would be a big help for us. They have very pleasant people and I'm glad I got it.

I was tired of the cellphone I had before which was complicated while Jitterbug isn't. I now feel more confident using my Jitterbug cellphone and I feel safe when I go for a walk. Their customer service is just excellent and I think this phone is really user-friendly.

I was paying AT&T $57 for 200 minutes a month and that's all I wanted, but for the same minutes, I'm paying Jitterbug $19.99, with tax $21. I found it's easier to use and handier. If I need to call 911 I can simply press a button and so I'm happy with that. I made a mistake a couple of times pressing it playing games but the people at Jitterbug have all been fine. I've got my 200 minutes and that's all I use it for. I've recommended it to a few people and all I can say is it's great.

I haven't had Jitterbug that long but I have no complaints about it. It's very good and very simple to use.

My Jitterbug's a little cheaper than a phone from another communication service provider. But since I got it, I only use it for emergencies.

I liked their price. It's a lot cheaper than the one I had. Once I finally made up my mind and called them, I was impressed with what the gal told me on the phone and she was very nice and courteous. So I took it. I don't use it much but I like the 5 star stuff on it. We live out in the middle of the boonies so it really doesn't work for me at home but I use it when we travel. It works. The plan works and everybody's been nice.

The magazine had Jitterbug pictures, letters, and numbers that I liked. I cannot see too well and that's what attracted me to buying it. I called and talked to their people who were all very helpful when they explained things to me. I knew then it's something that I would like to have.

I don't use a cellphone that much but so far I love my Jitterbug. I like the ease of having it, it’s easy to carry, and it’s there for me when I need it. Also, the people were very good.

I like my Jitterbug because it's easy to use.

I got Jitterbug for security but I'm about ready to let it go because I can't handle it. It's the worst. I was going to need a Jitterbug by the VA to have the 5 star security because I am blind and I have to walk on streets. Because I'm visually impaired, I can't use the buttons. They're too small for me to see. I also can't see the directions. There's a little window and I have it programmed but the operator is not very clear with me. The problem is it's not for the handicapped.

Everything's been pretty good with our Jitterbug. The volumes better. I'm beginning to understand the phone now and to get the voice mail thing. And I like the little red button for emergency; that's the best feature of it. I'd absolutely recommend it to a friend.

Since I wanted a phone for when I’m out and on the road needing help, I got myself Jitterbug. The customer service people helped me with whatever I asked them and even though I haven't had much experience with Jitterbug, I haven’t had any problems.

I have trouble seeing numbers and thought the numbers in Jitterbug are big enough that I could see them. It's very good all throughout: good reception and everything.

The phone is fine and good because it rings loud. My eyesight ain't that good -- I can see but the world is blurry. Jitterbug has big letters so I can see how to dial it.

I thought Jitterbug might be a pretty good phone because every place I called said they were out of them. I had a cellphone that wasn't working anymore and I had bought another one I didn't like at all. So I thought I'm going to try Jitterbug and I'm happy with it now that I know how to use it. Their customer service people were very friendly and courteous and give you good information when you ask how to do something.

Their customer service was good and I'm satisfied with Jitterbug.

I will recommend Jitterbug to anybody that needs a cellphone and that is not that expensive. One thing that I found out about it is when one day I accidentally hit the emergency button by mistake and they were right on it -- they called me right away to see if I needed help, if I was okay. I like that. I'm a diabetic and I've been set up to be on dialysis and I've had surgery on my eyes and I'm here by myself. I need it where I can push for emergency if I get sick or something. They don't take forever to do that. They have been very helpful. But sometimes I have problems hearing on it. It would go out on me. I don't know if it's the area I'm in but other than that, Jitterbug is a very good phone. My life had been better because I can hear on it and the letters and numbers are bigger. I can see it better. It's excellent to have.

I'm very satisfied with Jitterbug. When I call them, I don't have to be on hold but they'd get a person through to me immediately and they usually take a couple of minutes. I got the basic plan and last month I used 39 minutes because I don't talk on the phone all the time. I only wish there's more options and not just 50 minutes and 200 minutes a month. If only you could skip 50 to maybe 75 or 100 minutes instead of 200. Last month I used 39 minutes because I don't talk on the phone all the time but I probably would talk a little more if I had a few more minutes. But that's my only complaint.

I thought I might like some of the features it had but I was with another network and I never had a problem with reception. But with Jitterbug, I never get anything better than a poor signal. I'm not really happy with it. The customer service people have been pretty nice though. But I'm thinking about going back to my old phone.

Jitterbug is alright for me but I don't want to depend on my cell phone like I see my grandchildren and children do. If I go somewhere else, I wear it in my pocket or in the car. I don't have no complaints.

Other than you have to know how to dial the whole numbers together with the local numbers so you don't hit the alarm one, I like it. It's fun and useful. It's good for long distance which people say it wouldn't.

Jitterbug is good. I like the service that I have. It's what I need, but I don't use it a ton. I only need it when I'm outside and need to call my children.

I have some numbers in my Jitterbug and I carry it with me in case I need it. My friends say I should be using it because we have some free minutes on it. So next time I call one of my kids -- they all live out of state -- I'll use the Jitterbug.

Jitterbug sounded alright so I contacted them. Service is okay -- no problems with them.

I've been on my son's phone with another company for quite some time, and I wanted to get my own so I just called Jitterbug. I haven't had it that long but I would still recommend it. Everyone I've talked with have been very nice.

My kids talked me into getting a phone. I didn't have any phone before that and now I have Jitterbug and I like it. It's doing a good job for me. I always try to keep it with me all the time.

I have no complaints about Jitterbug. I tried it because I didn't want a big, fancy, and expensive phone. I'm sure it's at least equal in many ways and less expensive than my previous phone.

We got Jitterbug because it had an emergency contact, for emergencies. It’s better than my other phone because I can get a signal. I couldn’t get a signal at home with the other one. I couldn't get a signal at home. Now I can make a call from my house with the Jitterbug phone. I haven't had any trouble with their customer service people. They're very good. I'm enjoying the service the way I use it. I don't use it that much but it's good to have, to know that it's there.

I like Jitterbug, it’s come in very handy in many instances but I don’t use it that much. I keep it with me all the time and make sure it’s charged. It’s big enough that I can see the numbers without glasses. I only have a few names on it because that’s my immediate family. I’m an elderly person and my family’s not too close. We don’t travel far when driving, but when we do, we’re still with family, so I do not use the long distance that much. It’s easy to handle.

I needed some phone for emergency in a car, for instance, if I got stuck in the snow. I had a different cellphone provider before Jitterbug but I like it better. The phone is easier to operate, more compact, and my contract is cheaper too. I’m perfectly happy with the fees that were involved. It’s been a very good experience and I am confident that it would be there when I really needed it.

I'm happy with Jitterbug. The sound is good as well as the simplicity. Everything about it fulfilled what I needed.

I really like Jitterbug, but I don't use it a whole lot. I just need it for emergencies. I'm still not used to using it so I use the old phone for making phone calls. My husband and I are both 81 years old and I have cancer now, and I just thought I might need an emergency phone. The first one we ordered came to the wrong address and the people didn't turn it in right away. It was actually at the complex next to us, sitting in their office for ten days. We had called and the customer service representative said that they would put a tracker on it and they would mail us a new one. I decided I was going to walk down there and find out if it was there, because our mail here is kind of iffy. And sure enough it had been sitting down there for about ten days. So we got our new one and the other one we sent back.

We have friends who had Jitterbug. We did not have a cellphone at the time and decided to try that one. It's great that we replaced the phone we bought from Wal-Mart. We're just very happy with Jitterbug and would recommend it.

I like that Jitterbug is easy to use. My wife bought it for me and I feel better about having one.

I absolutely love Jitterbug. It's simple to use, the buttons are nice and big, and the numbers come up big. I'm used to tiny little button and you can hardly see the numbers on the screen. So this is great. I've never had a problem with calling or hearing my connection. It's a pleasure to use that.

I'm a little unhappy with this phone. For one, the ringer isn't loud enough. Like if I'm listening, or sometimes I'm in another room, sometimes I'm driving my car and I own a cemetery and sometimes I'm out there and it’s just not really loud enough. It’s also awkward to get used to.

I like the way Jitterbug works, but I haven't had an experience of using it in emergency. My phone was old and didn't have the features, so a lady friend who sold me this phone thought it would be good - if I fell down, I'll just push the red button. I would recommend it to anybody.

My husband has several medical problems and the service that we had was another company for a phone that wasn't reliable. When people try to call us through our other phone, they keep saying they're pitch full and it's not even full. There are no calls holding on it. It seems like twice a month since we had it, we've complained about it, and they haven't been able to get it done. We're happy with Jitterbug. It has been dependable each time I had to use it. That's what I needed, something I could count on when I needed to call about my husband’s medical problems.

I was looking for something with enlarged lettering on it and a good ring tone because I can't hear good, and I don't see good either. And Jitterbug seemed to fit what I've been looking for. I don't use it much, but just to keep in contact with my daughter. I'm confined to the house and had an operation and I need it for an emergency call, in case I need it.

My neighbor told me about Jitterbug as they seem to think that it's a good phone. All I want was a phone and some of these cellphones have so much junk in them, and I didn't want that. I just wanted to be able to use the phone as a phone wherever I was. Jitterbug is handy to carry around. I find it pleasing that if I go someplace out of town, I know I can punch my 5* and get somebody any place. I'm happy with Jitterbug and I feel I can trust it.T

I saw an advertisement of Jitterbug in the Sunday paper. At that particular time, I had ruined my phone with the company that I had it with and had to buy a new phone. Their minimum program was 500 minutes a month and that was more minutes than I needed, and was paying for minutes that I wasn't using. So I liked this 200 minutes that the Jitterbug program has. I changed and bought a Jitterbug. I like it as well as the technology behind it. I check with their customer service representatives every now and then to see how many minutes I got. I'm completely satisfied.

I first heard about Jitterbug from the AARP magazine that we get. My husband needed some measure of security when he's home alone and that one feature in Jitterbug caught my attention. Plus, we were looking for a cell phone that he could use and operate himself. Before using Jitterbug, we had T-Mobile. But it was hard for him to use those small keys. The customer service team at Jitterbug were very helpful on the three occasions I called them.

I was looking for a phone that is more affordable so I went with Jitterbug. It's not as good as the iPhone I had before, so it's an adjustment, but it's working fine for what I'm using it for. One drawback is that I have had some problems with the phone service, so I have had to reboot it to get messages. Other than that, their customer service has been very good. I haven't really had any long wait times except for yesterday. I wasn't getting text messages from friends and they werent receiving my text messages, so I called and spoke with a nice lady in customer service and she changed my plan to a cheaper plan.

So far, my experience with Jitterbug has been favorable. I should qualify by saying I don't use my phone much at all. I'm a senior citizen. I'm using it for emergency only. I don't give it out, talk to people, use the menu. I don't even know which options are available on it. But what I'm relying on almost exclusively is on my Jitterbug, there's a five star up on the left-hand corner. And if something should happen where I'm stranded or whatever, I'm relying on that to get in touch with somebody on the outside.

OK, after receiving the Touch 3 phone from Greatcall, the issue with being charged for a photo when I received a text as part of a "Group Text" has disappeared. Greatcall Customer Service responded to me almost immediately and were very forthcoming with an explanation. They also gave me a credit for the charges for "photos" when I had not received 'photos', and they gave me a very nice discount to purchase the Touch 3 Smartphone.

My relative got me this, and pays for it out of a trust fund. I have had this for over a year, although I hate it. She insisted on it for me as my sight is starting to dim. Hearing is, too, but not that much! Can't hear the darned ringer until someone hangs up! Even my wife can't hear it ring. She bought me a new one that seems better, somewhat, it was not the sale price, as I am already a customer! I hope that the bluetooth headset will help, also. I am stuck and hate it! I needed "notepad," so I have to carry a second phone from elsewhere, anyway! Aargh!

My 84 year old mother ordered a JitterBug phone about the middle of November 2014, for emergency use when away from the house. She was assured by JitterBug representatives that she would have service in her home, because the JitterBug service map showed "good" service in her area. She told them no one in the neighborhood has cell service, but the people at JitterBug insisted otherwise because of their map. The phone showed up with a sticker on the front of the phone that said "Activated May 26", which was curious. There was no service in the area and it would not download its programming. I took the phone into the city where there would be cell service and it would only download 11% of the first download; for more than 2 hours that is all it would do. Called JitterBug and was informed it takes 4 hours to download its programming and because their map says "good" service.

About a year after signing on to Great Call the exterior light on my snazzy red Jitterbug phone suddenly stopped working for no apparent reason. (It is now a very dim purple light.) I didn't opt for the $4/mo insurance, but I called them to find out if it could be fixed or a part replaced. Nope. So I've been living without the ability to see the incoming number or check the time & date.

Have a phone thru them for my 86 yr. old mother for over 10 yrs. I got her a new phone and web offered a triple accessories. Numerous calls told arrive 4 weeks. Now told only for new customers. Complained, got a call back with different offer. No!

I do not recommend the Jitterbug service. I have basic service plus text. On too many occasions I have not received important text messages that would effect decisions to be made. This morning I got 2 messages that I have a Photo. Upon opening it, there was my last Photo taken. After the second Photo message I called the person and she said she had texted me but no Photo. This is very poor service or lack of service.

My sister lives virtually 24/7 in a bed in a nursing home. She had an accident with her Jitterbug phone. She got a replacement for about $25 because she'd paid $4/month for insurance for probably ten years. (Do the math: That's about $500, and she'd never used the insurance feature before.) About six months later she had a similar accident. The company refused the insurance because it was "too soon" and wanted about $100 to replace a crappy flip phone. We decided to switch companies, and the timing was such that the transfer couldn't be made until one day into the new billing period. Guess what? Jitterbug wanted a full month's payment, even though the phone hadn't been used for about two weeks already. This is a company that brags that it serves those--the elderly and the ill--who need simple, cheap, friendly service? Not in my experience!

I discontinued service in June 2014 and they continued to "on their own provided continuing monitoring" even after they knew it was discontinued. They call me because my credit card had expired and they could not continue to bill me. I have been harassed with continuing phone calls as well as the person who has the device who has mental issues and is also not responsible for payment. I have blocked great call's number!

I have owned the little original Jitterbug and the separate 5Star and thought they were great. I only used the smallest minutes on the phone to just keep in my car in case, and the 5Star was used a few times much to my satisfaction. I am not naive or easily fooled, so I thought I made a very informed purchase when I bought the Jitterbug Touch 2. Well, talk about feeling like an idiot. I figured the GoPlan39 was fine for me, providing 200 talk minutes and 700 texts and 100 KB of data. My plan was to only use the phone for my medical needs.... the medication management calls daily (I'd need 4), the Check In calls (just a.m. and p.m.), of course 5Star and if necessary, the nurse and doctor through urgent care....and then the map app provided by Greatcall would be something I might use a couple times a month.

Great Call does not live up to its advertisements or or sales pitches. I signed up to save money, but then found out everything is ALA-carte, phone messages, all minutes are charged, (no mobile to mobile, week end and evenings free, etc.). The 2 phones I received only had room for 50 numbers in the phone book. I called right away to stop service, and explained why. I was told a new phone came out just after I received mine, and it would take up to 200 numbers. If I would ship mine back they'd send me two of the new phones. I opted to pay for them and ship mine back when I received those. Which I did, and it took a long time to receive credit for only one phone.

I was contacted by customer service and the phone was re-evaluated with a refund issued.

First, the Jitterbug phone phone is not intuitive. The reception in our area is awful, one has to call a contact to access the phone number, quickly write down the phone number and hopefully hang up before anyone answers, all because one needs to give a contact phone number to another party. Second, contrary to the sales pitch, it is not easy and simple to return your phone as I am simply not happy with it. I had to listen to repeated and additional obnoxious and unwanted sales pitches against my stated objections. Third, to really piss me off, I now also being forced to pay for the entire billing cycle, when I am only three days into that cycle.

My grandson purchased a Jitterbug cell phone for me. My first month's bill was $179.00+. They pushed "services" that were overpriced and just plain bad. I was supposed to get a medication reminder each day and evening. The automated robotic voice was impossible to understand and Jitterbug did not get the names of my medication right. I'm still looking for a good, easy to use, inexpensive cell phone and plan.

Called because I could not retrieve, delete or end call for voice mail. Tech support did not have my phone to check but declared he had fixed the problem. Temporarily it worked but now I am back to not being able to receive, delete or end voice mail. Just have to wait while the recording goes over and over the options it won't accept until finally they hang up. During that time I have no options nor can I use the phone. Call to tech support resulted in another run around with long holds. I can't believe that a service designed for seniors could be so bad. I sure would not want to have alert services. I'd probably die before I got help. As it is I am an on-call social worker for Hospice. Thank goodness I have a landline.

I purchased a Jitterbug for my 88 year old mother who is currently in a rehab facility. After inputting phone numbers online, they never came up on her phone and her caller ID to my father's home came up another person's name. After calling Greatcalls to take care of these problems, I was told they would not talk to me since I wasn't the user or the person paying the bill. Nowhere on their website do they have a place for a relative to input a name for this express purpose. After a lengthy argument, I was finally granted a "one time only" permission to speak to someone to address these issues. Had I known that this company expected seniors to do this on their own, I would never have purchased this phone.

My experience in trying to get Jitterbug to accept an apartment number change from one apartment to a smaller one, after my wife went into an Alzheimer's residence, convinced me that Jitterbug has no understanding of senior citizens. (Or perhaps they know exactly what they're doing.) When they found an impediment to redirecting my mail, I said after a considerable go around, that I would just phone the bank and cancel the account. Henry, my customer service rep was ready for me. He said you can't do it. He said my wife who has Alzheimer's and can't remember her password for Jitterbug was the person to do it. He then said "We'll keep charging you anyway." In other words, he was telling me that this Senior-Citizen friendly phone company would destroy my credit if I didn't behave myself.

This company has the worst customer service personnel I've ever encountered. If I were the supervisor for this team of customer service reps, I'd clean house. Why? They are rude to their customer base, have little to no knowledge of the product line and services, unfamiliar with their own website and tools and generally don't possess quality business skills. This team would make me outsource their jobs to India. I wanted to conjoin my wife's new phone on my account so I only had a single bill to pay. They didn't do it correctly. They canceled my account and put me on my wife's account and I was not getting the Ebill. When I called them they corrected it by canceling her account and putting her on my account back in Feb 2014.

The Samsung phone Great Call sells is inferior and overpriced and their customer "service" is a joke. However, my main complaint is how they handled my request to discontinue service. In February 2014, I sent Great Call an email telling them to discontinue service and transfer my number to a new carrier. Since this is a no-contract phone company, I thought there would be no problem. Wrong! They balked at transferring my number despite several calls to customer service and emails. It was finally transferred, but only after multiple requests. I did not receive any bill for 1 month. Even though the number was probably still active since they had not honored my transfer request yet I did not make any Great Call phone calls. Then I started receiving bills.

We got a defective phone from day one. It would ring sometimes and sometimes it wouldn't. So we got sick and tired of lost calls so we called GreatCall and they said to send it back and they would send us a phone at no charge. We sent it back and they charged us telling us it had water damage. I argued with them telling them we didn't have it near water and if that was true it came in contact with moisture en route to us from the very beginning. They refused to credit us for the $110. DO NOT DO BUSINESS WITH THESE PEOPLE, THEY ARE CROOKS! THEY WILL TELL YOU ANYTHING TO DEFRAUD YOU!

Customer Service tries to be "sugary sweet" (which is annoying as HELL!) ALWAYS a problem with their website, LONG hold times. Often, they can't fix the issue the same day. If your account goes 1 hour overdue... Or if like all the other articles note you go over your minutes, they call to DEMAND you pay the overage immediately or they will disconnect you. You WILL go over on minutes with their deceptive practices. Use a different company!

I ordered a Jitterbug, because they are one of the few cell phones that work where I live. The sales person talked me into getting their new smartphone. Because of all the applications on it, it will not function where I live. So, I returned it to them, cancelled my calling plan, which they did not refund even though the phone doesn't work, and I am still waiting for a refund on the returned phone. All in all, I am one ticked off senior citizen!

I had overage charges and tried to cancel my service. They told me they would give me a $50 credit if I did not cancel. The next month I kept monitoring my usage by looking at my minutes on the phone. I was under the allotted minutes but they charged me for extra minutes again. I called and tried to cancel. But they offered me a $50 credit if I would not cancel. I asked for an email confirming the deal but they would not send one. They said if I paid $61 my bill would now be $0 so I sent $61.

I was pushed, ignored, unheard and turned away. I worked days nights 4am sometimes. Told then that we hire people to exploit you guys on every level no matter how it affects you. That was my review after 5 years working there. I told Stephanie I need help, I'm overwhelmed doing three people's jobs. Her response: I'm here to exploit you, just do it. I left, was always told how great I was but too slow, to hurry up and get it done no matter what. We don't care you're a failure. I tried to kill myself. I'm on disability because of them, will be suing soon. Stay away from them. They are going to hear from my lawyer, sexual harassment and more.

At about 4:45 on a Friday I get a call from Greatcall customer service. Heather informs me that a phone my brother Mark for my elderly father is overdue and that they spoke with my brother and he said I would pay the bill. I helped my father pay the bill once many months back as he was confused about the status of the account and had difficulty hearing the customer service rep, but in general we rely on my brother to help my dad stay on top of his bills. It seemed very odd that my brother would do this and not give me a heads up, so I ask Heather to confirm that Greatcall spoke with my brother and they said he said I would pay. I asked again and Heather started to get short and requesting I just settle this now. I declined her offer and texted my brother. He confirmed he was in touch with Greatcall the day before but never gave them my information nor that I would pay. In fact he said that he informed them he would contact our father and get it paid.

We found a magazine ad for Jitterbug (Greatcall). We have been interested in finding a cell phone company that was less expensive than Verizon. We're retired and are always looking to save money. We just want a good, simple, no-frills cell phone with good service. We responded to the Jitterbug ad. The customer service rep we talked to seemed to be very knowledgeable about Jitterbug and said he had also worked for other name brand cell phone companies. He was courteous, patient and helpful. Based on the information he provided to us, we decided to switch from Verizon to Greatcall (Jitterbug). Since that time, we have received our two phones and have activated them and our phone number was ported from Verizon.

Thank you Consumer Affairs in assisting my questions. I just despise incomplete documentation on purchased consumer goods. I have since followed all instructions through this medium of communication. I am pleased and gratified with the results of my purchase. I would add for any user of the Touch 2 there is a little bit more interaction with the phone when setting your data usage not provided here.

I had myself added to my Father's account because he could not communicate with the customer service representatives. Any time I would call they would claim that I am not on the account so they can't help me. Although they promised that my Dad would get better service with a newer phone, when the new phone arrived they would not activate it for him. We had to fight them to get the phone activated. We are now attempting to port the phone number to another provider. Jitterbug/Great Call is creating circumstances to delay the porting of the phone number. Their first statement to me is always "you are not on his account so we can't talk to you." I agree with many other people posting comments here regarding Jitterbug/Great Call, they prey on senior citizens and are scamming them for high bills and poor service.

I ordered a phone and most of the services did not work! THEY SAID THAT services were being repaired, I didn't enter stuff right and promised programs were no longer available - These services were not being worked on. Ripoff of the elderly and the costs are way too high! BUYERS BEWARE!!!!!!

My Mother is over 80 years old and has been paying close to $50 a month every month for years and most months did not even log in more than 2 minutes of calls a month. She wanted her service cancelled especially since she was now going with Verizon and Verizon could not get GreatCall or Jitterbug to release the number. My Mom was present when we called to cancel service, talked to an Alex who said account was now cancelled and to expect a last bill in the mail to cover half the month. Instead, she received a bill for two months and the account was never closed by GreatCall as promised over the phone. Talked to a Matt (supposedly a supervisor) who refused to cancel the service back in December as it should have been and will still bill my Mom for two months of no use.

I have been reading about this phone for a while, and looked forward to having a phone that I can, see, hear and is easy to use. I am a senior too. I decided to read reviews before committing, and after doing so, there is NO WAY I would invest in one of these phones. When a company gets this kind of feedback, stay away from them and their products.

I had a smart phone from Jitterbug, was quoted a monthly bill around $75 to $80 a month. When my first bill arrived it was over $200, I called and was informed because I took 2 pictures they charged me $3.00 a pic. I was charged for every text and email (incoming and out going). I never used phone except to make call. Got fed up with high bills, nothing under $100. In November of 2013, I called and cancelled service. I continued to get bills, I called, was told it would be last bill.

Both my husband and I have had Jitterbug phones. My husband pays the monthly bill by mail, (he will not use a computer), and does things "the old fashioned way". We live in Canada and the mail can be slow at times to the states, which I mentioned to the Jitterbug Company, Great Call in California. He mailed out the monthly statement in early November, and received a call from the Jitterbug Company on November 22nd, that payment had not been received. My husband asked that he be able to check with his bank to see if the check had cleared, and that it was very important to maintain the Jitterbug phone because our eldest daughter has been in the hospital since November 4th. Jitterbug suspended the phones right then and there, no time to check with our bank, and no compassion in regards to our eldest daughter in the hospital! Customer service from Jitterbug / Great call is absolutely shameful. An automated system has more concern for human beings by attempting to ask the right questions!

Requested deactivation of service after 1 week of usage, Oct. 15th. Phone was not purchased from Great Call. Customer service people bully you when you call and try to cancel your service. I used 10 min. of my units. Promised a refund of activation fee and the months usage. Two weeks later called and was promised again a full refund. One month has passed and still no refund. Called again and the person stated nothing was in my acct regarding a refund. She promised me on Oct. 14th I would get a full refund and would take 21 days for processing. Would definitely not recommend them. The minutes/month and their service does not compare with ** by any stretch of the imagination. The Jitterbug phone is a very bad choice. Speaker and camera very poor. Calendar only works if you call Great Call and they put the info on your phone for the date requested. You cannot make the entries directly on the phone.

When I first contacted Great Call, I asked if I could "port" my number and I was told yes. After about 4 weeks of no calls (I don't use my phone that much), I called CS for an explanation and was told that I never asked that question. I received a monthly bill from my old carrier that I am obviously going to have to pay. Jitterbug...I wish I had never heard of you, and I wish I had found this website sooner.

My minutes counter did not function. It automatically reverts to zero on the 10th of every month and I have to rely on this to keep track of my minutes used. I called 3 times to customer service and was told they had to "email a supervisor" so they could reset it manually. It has been over a week and the counter still has not been reset. Instead I emailed GreatCall and requested total deactivation. When you call customer service they are more interested in selling you more products than taking care of your concerns. They also are so obviously inexperienced they keep you on the line, eating up your minutes, while they either are searching for the answer or trying to find someone who has the answer. I would not recommend this cell plan to anyone--senior or otherwise. Extremely poor customer service for a below average product.

I called Jitterbug, when I learned by way of the Internet that I was more than 200 minutes over on my usage. I explained that the phone info feature on my phone indicated that I was well within my plan. The customer service rep said, "We update them every 72 hours!" Then, why have a phone info feature? I now have to pay $.35 a minute for over 200 minutes. I am not a happy (now former) customer. Judging by all the complaints, I will not be surprised if at some point a class action suit will be filed against Jitterbug/Great Call.

This company (GreatCall) markets their Jitterbug as a cell phone for seniors. They seem to assume that seniors will not know or be aware of their shoddy practices or the rights those seniors have under US law. When I attempted to port my number and close my account (which is a right I have under the legal system), they refused to allow the port and instead closed the account. The number could not then be ported because it was inactive, which they knew full well when they ignored the port request for two days. Please take NOTE: It is very easy to file a complaint online with the FCC. It will take only a few moments and if enough people draw attention to problems with this company, they will suffer the consequences. Please use your legal rights and complain to the FCC.

I purchased a Jitterbug phone for a gift, therefore, the box that the phone is in hasn't even been opened yet. The phone can't even be turned on much less activated. A bill was received for service. Customer service was called and they said since thirty days have passed, a bill for service will be sent every month and has to be paid whether the phone has been activated or not. Will someone please explain to me why a phone that has been purchased outright without a service contract, still in a box, hasn't even been charged to turn it on much less activate it is receiving a service bill? Is this yet another way to hoodwink older people?

I ordered a Jitterbug phone several years ago for my elderly mother. She had seen the advertisements and believed that because she wore hearing aids, that this phone would be the best for her. She has not been using the phone for the past year. I called to cancel the account and was told that I couldn't close it because the phone was in my mother's name. The rude customer service representative told me that my mother would have to call them and cancel the account. I forwarded that message to my mother, who called the rude customer service representative. She was told that she couldn't close the account unless she gave them an address for the account. She gave them her address as well as mine and they told her that neither were the correct address.

I've been trying to port my Jitterbug number to a new carrier. After a week of frustration, I was told that Jitterbug owns that number and it can't be forwarded or ported. I've spoken with two CSRs in the last week and was not told this. In fact, I was told once that the number had been released for porting. However within 24 hours, that number is no longer available. Auto Club Cellular, T-Mobile and Verizon have all tried to port the number to no avail. As a substitute teacher, I will be losing days of work because the old number was used on business cards, which now gets only a busy signal.

These guys are a bunch of crooks! I have been paying a year in advance, and they now refuse to close my account and refund my $73.00+. I closed my account in August, and per a supervisor, I had a credit and it would be refunded. I keep getting bills. I guess they will close my account when the balance is $0.00. Everyone I talk to gives me a different story. I had the number switched over to another carrier. When they refused again this past week, I said to keep my money and I would trash them on the web. So here is the trash on them.

I signed my dad up for a Jitterbug phone several years ago and he basically never remembers to take it with him when he leaves the house. He has short-term memory problems and I knew this wouldn't change. I called Jitterbug the first week of July 2012 to cancel the service. I knew I wasn't on the account, but I explained I had a POA to act for my father. I knew they'd need a copy of the POA, so I asked where to submit that. I submitted it immediately as instructed. Several days later, on July 10, I called back to see if the account had been cancelled. The rep at GreatCall told me it would take up to 72 hours for the POA to be "processed."

I purchased a new Jitterbug phone at Best Buy on May 17th, 2012. This complaint is against Jitterbug/Great Call. When I spoke with the customer service rep on May 17th, 2012 for phone set up, $41.81 was deducted from my debit card card & never posted to their ledger. So in July 2012, I got a collection notice saying I was behind with my payment. I only should have been billed for June 2012, yet I was charged $80.85. Over the weekend, I received a Suspension Notice & found my phone shut off. I placed a call on Sunday night, 07-15-2012, & never received a return call. I called today, 07-16-2012, & had to cancel via phone again. I bet if I were a new customer, they would trip all over themselves to assist. They cannot be challenged with legitimate complaints.

I switched plans and all my phone messages were deleted. I was on hold for over 40 minutes with the company, with manager named Meghan. We were disconnected and she did not call me back. I cannot get the messages back. Portia, the customer service rep who did the change this morning, obviously was not trained. I was not told about any of the ramifications of switching plans. No one at Jitterbug has made me satisfied. I'm looking for new service ASAP. Any suggestions?

I am in my 40's and was going to order on Great Calls website. Instead, I called Customer Service just to get info first. A CSR said she could place order for me. That's when the problems started. On the website it stated that apps were available under the calling plan I'd chosen. Under Samsung SCH-R100 it didn't mention anything about apps not being available, but the CSR put me on hold for a while and came back and said there are no apps. I told her it's misleading on the website and she said she'd write something to the supervisor. I told her it's important for me to have an alarm on my phone - and the CSR put me on hold for a while, came back and said Samsung SCH-R100 did not have an alarm. I ordered it anyway and found out it does have an alarm - happily!

This company is ripping off seniors. I bought phone from Best Buy on 12/7/11 and later that night around 10:00 pm, I called to activate with Greatcall. Around 11:00 pm, the rep said to keep the phone plugged in and it should be activated in about 4 hours and we would have the phone number appear on phone. The company is now billing for 2 months with one month before we even had service 11/7/11 to 12/7/11. I called to question them and they said it was their policy and even after I spoke to a supervisor, Tabitha, I was told they were not going to credit back month we didn't have.

The unethical billing practices of Great Call needs to be dealt with. Billing customers for minutes beyond a shadow of a doubt not used and excessive regulatory fees is corruption at its finest. I was indeed excited about getting the jitterbug, however, the unethical billing practice and the company's very poor reputation have most definitely put a huge damper on that excitement. Regret not doing my homework prior to the purchase.

The product is inferior. My phone is less than six months old. The battery won't hold a charge for 24 hours even when I don't use the phone. They wanted an exorbitant price plus shipping for a new battery. They said the phone must be left plugged in all the time because the battery is only designed to last 24 hours. They refused to make good on the inferior product.

I am giving them a no star rating. It was a total waste of money. Statements of accounts are not itemized. My husband has trouble hearing on the phones, so I thought this was the perfect solution. The reception is horrible and it kept cutting in and out. He never used the phone (he used my iPhone because he could hear better), and we still get outrageous bills. What a rip off to senior citizens. I got him an Apple iPhone and all is well and cheaper!

I ordered a phone and when it arrived, their tech department said it wouldn't work in my area (although it is in their coverage map). I returned phone but was not reimbursed for set-up fee or postage. Cost me $60 to learn of their fraudulent claims.

I purchased a phone for my mother over two years ago once she was placed in a nursing home. She has Alzheimer’s and eventually got to the point where she didn’t' understand what the phone was, nor could she talk. In June I cancelled the account. A customer rep called back a few days later and left a message. I never returned the call. I continued to be billed and called again to cancel the account.

Less than one star!