Frontier Communications Reviews

I am a seasonal customer of Frontier and I have voiceover and Internet. I have my service turned on in April even though I am not at that address until June. Other people do use my Internet, but they don’t have access to my telephone. When I arrived two days ago, I picked up my phone and it was dead. After spending a half hour the first day I arrived and another half hour the next day I was told some of the most ridiculous reasons why my phone did not work. I was told that the system would not allow a service tech to come out to my property to fix my problem.

When their service works, it seems to work well. The problem is they routinely have outages in my town and when you call them to tell them about it they can’t seem to be able to tell they have an outage. Idk how an internet company can’t see when their services are down on repeated occasions, but they don’t seem to have the ability somehow. For those who work from home, if you need reliable internet I suggest a different provider if possible. Frontier is cheap but you get what you pay for I guess, and when their services go down every couple weeks for a whole day, that’s not what I call reliable, especially when they seem to have no idea it’s even happening 9 times out of 10.

Headline: Terrible customer service and zero regard for public safety. A storm knocked a tree into my internet line, leaving it broken and hanging dangerously over the public alley by my house. When I called Frontier to report this immediate safety hazard, they refused to send anyone out until the next afternoon. Disgusted by their lack of concern for community safety, I asked to cancel my service. The representative refused to process it, telling me I had to call back during regular business hours. Because I work during those hours and cannot make calls, I tried their online chat. The chat agent also refused to cancel my account, stating only a "special department" could do it. When I asked her to forward my request to them, she claimed she had no way to communicate with that department. Frontier would rather leave a dangerous wire hanging in a street and trap working customers in billing loops than provide actual service. Avoid this company.

Frontier fiber internet is a scam. I got a flyer advertising 6 mos free and $35/mo. I spent an hour on the phone going over all the details with an agent breaking down the discounts and how the discounts would be applied. They came out and put a box under the front window of my house (an eye-sore). They then proceeded to dig through my flower garden and landscaping to bury the line. I had to stop them and have them properly place the connections into the basement like previous cables.

Worst service ever. First When you call into CS you have to go thru the worst AI prompt recording. I have had declining interest speed and issues, Replacing several routers. Now they tell me I've had "basic" service for years and need to upgrade to a higher plan. They have been remiss in sending out the new booster. Without offering overnight service. I have been 90% without internet since the last router was installed 2 weeks ago. Every very time I call in. The reps have a different so called solution and nothing has worked. Now I see they have had a class action lawsuit.. DON'T do business with this company. I'm still sitting here with hardly any service and the last rep told me they could not track my order. I will be asking for a full month credit. I had to drive to another location. Just to get service to pay bills...

I will never use Frontier again. Similar experience to others who have left a review. I had to terminate my contract early because I was being deployed. I was told the restocking fee and early termination fee would be waved and then credited before the autopay took the $112 fee. That was a lie. Complete disgust with this company and how they treat our active duty service members.

I am a disabled woman and I cancelled Frontier after 20 years as a customer. They charged me over 230.00 dollars to cancel.🤬And the person I talked to was the worst and most hateful person who ever talked to me. They will grab you in but then treat you like shit when you cancel. Now I either pay all the money or eat.🤬🤬. Frontier will never ever get my business again and I'm telling all I know who has it to watch if they cancel. SHAME ON THEM FOR SCAMMING People.

Beyond Frustrated!!! 3 days without phones for our medical facility! I can't even begin to explain how difficult it has been to deal with customer service with no resolution in sight.

Recently Galena OH had Fiber installed through the tree which opened up a whole new market for Fiber Internet. So I decided to switch from Spectrum to Frontier. Upon arrival the Installation tech was very professional and friendly. He discussed the fact that they would ned to drill a hole in the side of my house to run the fiber. Based on my experience when Spectrum installed my cable, I was expecting to see a hole with a cable dangling. But this was not the case. The tech placed the appropriate junction box on the side of my house then installed a very nice connection plate inside my house to cover the hole. Then once he connected the equipment he asked if I needed any assistance connecting my devices. Needless to say I am most impressed with this level of service. Add the Better bandwidth at a lower cost and I am thrilled.

The worst customer service (CS) of any company I have ever dealt with. The WiFi and network services are also terrible. Services regularly failed and were weaker speeds than promised. I cancelled my service, but Frontier made things very difficult to terminate the account. The only thing Frontier cancelled instantly was my portal. The portal was not easy to work with, but at least it was something. With phone CS, it was a huge amount of work to get beyond the auto attendant. The auto attendant hung up on me - 'good bye' [click] - multiple times because I was not requesting additional services. Finally I started requesting additional services which got me through to operators who spoke like brand new employees with no technical knowledge. I highly discourage anyone from using Frontier Communications.

Frontier is unable to answer the phone and get you to the right person to support your business account. I am now on the 4th person after spending 30 minutes speaking to people in residential technical support and two people in business technical support. I am now in a hold queue waiting for business sales. Frontier is very broken.

Worst internet ever. Customer service is outsourced to India. They will tell you the issue is on your end not their and will tell you need a service tech to come fix it and it takes a week for a service tech to come out to fix it and the only thing he tells me every time is that is on their end not mine. Don't ever get Frontier. They suck and are not very helpful. I would get better internet if I stuck an antenna up my butt and put tin foil on my head.

If I could give them zero stars I would. Frontier is running a fraudulent scam. I called to disconnect my service because I'm moving in with my daughter due to health issues. They informed me that there's a $50 disconnection fee which I was NEVER informed about, never signed anything, but apparently in their terms and conditions ONLINE which they don't even mention when you sign up. How is this legal? I've never heard of such a thing. Their service is crappy and I was constantly dealing with outages. I'm going to work on a class action lawsuit to stop this highway robbery. Everyone needs to boycott this company.

DO NOT USE THIS COMPANY!!!! We had to cancel with them after 11/2 yrs due to moving. We were on auto pay and paid the bill 4/21/26. We cancelled 5/5/26. Sent the box back 5/9/26. Was charged for the next month $39.99 and a $50 restock fee. We paid the balance that they sent us when we canceled the contract. The day we sent the final payment. They received the payment. They sent us another bill amount. When I called they said it was for taxes on the restock fee and the last bill. They also didn’t stop the auto pay until I threatened to get a lawyer. There services would go out for days and they never did not do anything to resolve the issue and we had to still pay for service that didn’t work.

Frontier has an employee named Josh. Josh manipulates your bill. Josh does not have authority to manipulate your bill. Josh is rude and does not understand if I'm talking you listen. Then you can talk, I asked Josh to let me speak to a manager. Josh hung up. Do better Josh.

Wow what a mess for customer service!!!! The 80s were easier to do call forwarding that deal with Frontier!!! All I wanted was to have calls forwarded to my Mexico phone number. That's it! 1st day 1.5 hours on the phone transferred 6 times, only 2 times a warm transfer. All the other times had to RE EXPLAIN myself! Then I was told I need to cancel our residential acct and open a business account. Ridiculous but ok I need this done. So we cancel. They said I need to wait 24 hours. Then at night it hits me, wait will we have the same number? We have had this number since like the 70s!

Well the girl on the phone was great. Worked through troubleshooting and then it all went bad. We found out our Moca Adapter was bad and Frontier could not find a way to replace it for 3 to 4 business days!!!! We told them that was unacceptable, we have a business to run, bills to pay etc. She apologized but there was no way around it even when we said we would drive to a store or to have a tech drop one off...nope, no other option!!!! So we will be moving away from Frontier shortly. Unrealistic, unreliable service.

Absolutely horrendous service. The initial tech set everything up well but then internet stopped working. The app had customer support as an email that I communicated through but no one ever once responded to. The app also referred me to "How -To troubleshoot your service" videos. No customer support telephone number. I tried upgrading to get support. Received a box at my door with instructions to mail back my equipment. Never received new equipment but was supposed to mail back the equipment I had.

I called Frontier to cancel my overpriced business service and go with Spectrum. Frontier cancelled and said that my phone number (of 31 years) would be available for Spectrum to take. I spent 18 days going back and forth with Frontier to release my number. They want me to open my account, pay a monthly charge just to cancel and take my number. It didn't happen, so now I need to change my number. Frontier is a failure, a thief, a rip off. I wish the worst for the company and do not recommend it to anybody.

They are evil and make it impossible to end service. It took me hours of being on hold only to be disconnected, having to call back, then be on hold again. Finally got my service ended in December, returned the equipment, and called to make sure I was really done. They were like yes, you're done. I said "are you sure? I don't want to have any more communication or dealings with you. Is there ANYTHING else?" And he goes "oh, you will be receiving one final bill" so I paid it right then. Now, in MAY I get a COLLECTIONS notice from them! Customer service line won't let me through! I'm trying all the various numbers on the Internet. Got through to one, on hold for half an hour he connected me through to a guy trying to push a ring security offer! Who knows how many more hours this will take. I'll be posting as many bad reviews of them as physically possible. Don't get started with them!