Frontier Communications Reviews

This is a 5 star specifically for Kallie from the loyalty department, Otherwise 1 star as I had to call multiple times for the same scripted conversations where they push “deals and upgrades”. They do not care about you. I was facing a bill of 88 dollars for 200mbps for 2 whole years! so I had called to get a proper plan that wasn’t expensive, only for the majority of my calls to push me to 109 to 120 for 1 gig and 2 gig which I felt was outrageous. Considering market rates. Eventually I got in contact with Kallie and she was wonderfully respectful and friendly the ideal customer service representative you’d want each call! She gave me proper reasonings and a better deal than the typical mainline calls that I was facing and within a shorter time than being put on hold and transferred all the time. She was very clear and concise of what would happen and my potential options.

I was helped today by Michael, Ralph, and James. Although the wait time was long (as to be expected, honestly, when waiting for live help), I was met with kindness, patience, and an overwhelming ability to fix my billing and service concerns with the utmost respect and professional customer service. I wish I knew their last names... but these three individuals on call for customer support June 18 from 3:30pm-5:30pm EST (the duration of my time completing this task) I cannot say enough how pleased I am with the care they each took with my concern. Thank you Michael, Thank you Ralph, and Thank you the most to James! You helped me more than I expected and we are grateful for your time. Patience and kindness goes a long way!

Recently Galena OH had Fiber installed through the tree which opened up a whole new market for Fiber Internet. So I decided to switch from Spectrum to Frontier. Upon arrival the Installation tech was very professional and friendly. He discussed the fact that they would ned to drill a hole in the side of my house to run the fiber. Based on my experience when Spectrum installed my cable, I was expecting to see a hole with a cable dangling. But this was not the case. The tech placed the appropriate junction box on the side of my house then installed a very nice connection plate inside my house to cover the hole. Then once he connected the equipment he asked if I needed any assistance connecting my devices. Needless to say I am most impressed with this level of service. Add the Better bandwidth at a lower cost and I am thrilled.

I recently switched to Frontier Internet, but the service was unstable and frequently very slow. Restarting the router did not solve the problem; I repeatedly had to restart the Frontier ONT to restore normal service. Because the connection was unreliable, I decided to return to my previous provider. On August 10, 2026, I called Frontier and requested cancellation. The representative told me she would submit the cancellation request and that I should wait for a confirmation letter. That same day, Frontier emailed me a QR code for returning its routers and power adapters, which appeared to confirm that the cancellation process had started. I returned all requested equipment at the UPS Store on August 11 and retained the return receipt.

I live in Manatee County FL. A frontier sales rep stopped by my house. Offering to try it free for a month. During this time, also kept my Spectrum internet. With Frontier, both myself and my wife had trouble during any video conferences. There as a lot of buffering issues. So I disconnected it and went back to my Spectrum internet. Called Frontier and after 15 minutes on the phone, the guy said he could not end my service without a code, which I didn't have. A few weeks later called again. After a long phone call of explaining the situation the woman gave me equipment return information. Thought I was done, but no. They are trying to collect for service never used. The first month was supposed to be free. Never signed anything. Sent an email with phone records of my attempts to cancel. They are still trying to collect. The service was poor, but as a company they are even worse.

So FRONTIER is the worst for Internet service? Our service went out for 3 hours and I was on hold with their "Giga Chat" which kept me on hold for 2 hours. It was useless and a waste of time and money. We are cancelling our service and moving back to Spectrum or another service where we can actually reach a real person to help. This is unacceptable for anyone that works from home and has a home business. Anyone using them, please do not utilize them. Time is money. What a horrible company.

If I could give this company a 0 I would. Since switching from Comcast to Frontier it has been horrible!! They have 0 customer service, everything is AI chat bots or automated crap. The service is extremely unreliable, going down regularly and on occasion, going down for days at a time. I would not recommend this service to my worst enemy. Truly a horrible company. They have e one service technician for this entire area. This company does not care about its customers. Stick with Comcast or find another option!

We’ve had Frontier for a couple of years now, and there has always been an issue with outages. The Giga chat is terrible, solves nothing, and is a complete waste of peoples time. It seems to be the entrance point to an infinity loop of basically nonexistent customer service. The billed us of a home phone for years before we caught on, then the customer service agent told us it’s common practice for their sales people to sign people up for phone service so they get a bigger commission. So, we’ve overpaid over $600 in 2 years.

Updated on 08/06/2026: Again received a bill and according to the rep the account was still not closed. I called May 28,2026 to close the account, and after numerous calls I am still getting bill and the account is still not closed.

I was a Spectrum customer, and not so happy. Neighbors suggested Frontier. On phone for about 40 minutes with a rep going over a new customer setup. Went over EVERYTHING to confirm. Service man came, hooked everything up, and left. I had no TV service, my landline was disconnected and utility box by side of my home, looked like it was vandalized. Called Frontier and was told I never ordered TV, landline. 1 week later, a new service man arrived. He spent more time on his cell asking questions on how to complete the job. TV, landline are now usable. He placed an extender for better service. My calls drift in and out. Called customer service again. Was told I needed a 2nd extender.

I have never written a complaint for any internet provider I have ever used until today when I cancelled my service with Frontier. There isn't a single location you can visit and if you call, the only thing they do is to try to get you to add additional services, when all you want to do is cancel. I tried to cancel but was told their systems were down and that I would have to call back the next day. I have never had slower internet than they provide despite their claim that fiber is extremely fast. The cost to disconnect the service will cost almost $100 so I do not recommend this internet to anyone.

Updated on 08/07/2026: The fact they respond here with contacting them through Facebook or X is hilarious, I spoke with 5 reps between the two social media apps. They won't help you. Contact the escalation team, email is easily found online, and continue to escalate it till it gets resolved. They get a second star for finally addressing the issue. They know they have a monopoly on fiber/speed, so they don't really care if anything is resolved. They are hoping you are too busy and give up. Don't.

They have horrible customer service!! I've spent 80 minutes on hold. You cannot get through the existing customer phone line; they just put you on hold. But if you call the new customer phone line, you are connected right away, but unfortunately they just forward you back to hold! Save your time & money & find another company!!

There is no customer service. You can't talk to anyone. They argue with you and can't explain charges and then they shut your stuff off. I never get a bill or text messages or anything. I hate them.

Absolutely garbage "service" from Frontier. My internet went completely out, and after dealing with their frustrating, phone-only support, they confirmed it was a physical issue on their end. Their brilliant solution? The absolute earliest they can get a technician out to fix their own broken equipment is nine days from now. This is completely unacceptable. We are a family that works remotely, and Frontier honestly expects us to just go without internet for over a week while we lose income. It is downright offensive that this company constantly advertises "great service" and "reliability" when they clearly couldn't care less about their paying customers once the contract is signed. If you have any other option for an ISP in your area, take it. Do not rely on Frontier.

Worst internet company there is. I keep getting outages. That they don't fix for days. All their app says is your experiencing an outage in your area. Then they send you a text message telling you it's not going to be on for another 3 days. When their whole marketing strategy is that they don't get outages. :|

I have been a loyal customer of Frontier Communications for over 10 years, bundling my internet, phone, and TV services. Unfortunately, the quality of service has steadily declined while the costs have consistently risen. Despite making multiple attempts to negotiate a fair rate similar to what they offer new customers, I was consistently rebuffed. Consequently, I decided to switch to a new provider. Upon canceling my service, I received written confirmation via email stating my final balance would be $0.00. However, I was shocked to receive a final bill for $550.00.

Billing department is the worst I've ever experienced!!!! And I don't leave reviews..

I’ve had this so called “fastest internet out there” fiber optic for 2 months & it’s been out for longer than 10 hours, twice this week already! I work from home occasionally and this has been very inconvenient. They trap you in a 5 year contract with the promise of faster internet & better connections. It’s all BS! I will go back to Comcast the minute I get out of this nightmare. NOT WORTH IT AT ALL! I’m in Ossian, IN & it’s not just my service that’s out. It’s everyone. Biggest mistake I’ve made was making this switch.

Called and stopped phone and internet service in 12/25. Sold house. They only stopped phone. Called again. Said they’d take care of it. They didn’t stop internet. Kept charging anyway. Ended up stopping it through bank. Called again. Finally they said they’d stop internet when bank refused to pay. Asked for refund for the previous months, as this is for an elderly lady. They said they can’t do that. I say with a click of a button they could. Apparently they take advantage of the elderly.

Worst. Experience. Ever! I wish I could leave a negative star! I've never had such an awful time dealing with a company. From the very beginning I had problems with my internet. I called customer service several times, was sent the wrong equipment, then charged for all the wrong equipment. I never received anything but terrible internet for less than a month and somehow ended up with a bill over $400!! Since then, I've cancelled my service, sent back all the equipment and was told I owe $0...yet somehow since I cancelled and was told I don't owe anything I've been charged $185.20!! And they are now refusing to give my money back or do anything other than talk in circles. You can't speak to anyone higher up because the customer service reps refuse to send you to anyone else.

Although the sale rep was a nice fellow the service overall is abysmal, I asked the tech rep to install the fiber optic in a separate room. They didn't, they instead cut all of my old antennas for cable and wants charge me for installation. On top of that when calling to ask why they did that, they instead shifted the blame to me because I wasn't hovering over him.

I have had Frontier for a little over a month now and from the time I had it installed, nothing but problems. I selected the 5Gig but somehow got diverted to the 2Gig and it is my word against theirs because I signed up on the internet and was not given any proof. So here I am with 2G and is a completely different price than what was showing on the website. I advised at the beginning that I did not select 2Gig as I work from home, do a lot of streaming, and my children are gamers. I was advised that I can pay extra to have the speed upgraded to what I initially signed up for, which I advised was false advertisement and a bait and switch tactic.

After 9 months of paying for a vacation pause at $5 plus per month, I canceled my service and returned their equipment to a UPS store. I was told by a FRONTIER representative that he would note my file to make sure I didn't get charged a $50 restocking fee. I asked why I should be charged anything since I disconnected the equipment myself and returned it for them. A couple months later I was charged anyway. A $50 mandatory restocking fee along with a $31.99/month service fee, but I had canceled after the vacation pause so I was told the $31.99 was probably a mistake and could be disputed.

Frontier Fiber completely failed without warning. After troubleshooting everything on my end, the ONT showed a red Optical light, indicating a fiber signal issue. There were no reported outages, yet the earliest technician appointment was several days away. In today’s world, reliable Wi-Fi isn’t a luxury—it’s a necessity for work, school, communication, and daily life. Leaving customers without service for days when the issue is outside their control is unacceptable. Extremely disappointed with Frontier’s reliability and customer support.

Fallen on hard times had to postpone a few bills. As many have experienced. I was told by their system I had until the 13th to pay before my service would be interrupted. It was suspended a week before the 13th. I tried to speak with someone about it. They were short and once they discovered I couldn't pay that day, I simply wanted to find out why I had no emails, calls, and their system told me the 13th. He disconnected after telling me they called and emailed. That's funny I have no missed calls or emails. They're rude every time I contact them about anything. Not like I wanted my car to break down and have to take my cat to the emergency vet all at once and fall behind. Zero respect or human decency. Like they train their staff to be robots. Cold and to the point. If you don't have their money you aren't worth talking with. Glad I'm moving soon and can close my account.

We had internet with Frontier for exactly a year. 2 Gig Fiber Optic. By far the worst connection and inconsistent. I work from home and I’ve missed more days this past year due to “Frontier outages” than I have ever missed in my life and that is 25+ years. The app states no outage when in fact there is an outage and you get an email 24-48 or 72 hours later saying they fixed the outage. Customer service is absolutely a nightmare to get ahold of and the internet service is horrible. Definitely nowhere near how Fiber optic internet should be. To be brutally honest I would say it is worst than Dial up internet. Not to mention with all the issues they do not give you a credit towards your bill either to help compensate for the lost service. DO NOT RECOMMEND

I did not believe companies this bad exist. This is my first review here. The internet is out more than in. The customer service is ai only. Must have the app (limited website features). Go with a hotspot or pay for Mediacom.

This is a horrible company. We were faithful customers for years, even though the service got worse and worse while the rates went up and up. It finally got so bad that we changed companies immediately when a new one became available in our rural area. Then we were told they needed the equipment and were going to send instructions. We never got them. So we tried contacting them and could NEVER get anyone live. Then they closed our account, but bills kept billing us for various amounts for the equipment we could never send back. We paid those bills. Then a credit came back, followed by more bills, and we could never get in touch with a live person. This is a horrible company, and steer clear of them. Years of horrible service and even worse customer service. I wish I could mark them a negative star.

Finally left Frontier and went to Starlink for better service in our area. I called and canceled my service and the Girl I spoke to said the service was canceled and that I did not need to return my equipment because it was out dated!!! Come to find out, after receiving a bill, that the lazy Girl didn’t cancel anything and I am now being charged for the equipment and another 100 for an additional month of service I haven’t used!!! I have tried calling and they haven’t helped me at alll!!!! ABSOLUTELY THE WORST CUSTOMER SERVICE!!!

Updated on 07/08/2026: It’s been 14 days trying to setup account. Neither the internet site nor app work. Frontier responded to my last review, stating they are sorry. Please contact them again. I contacted them today, July 7th, and they still cannot do anything. But, send info needed via usps mail. So, here goes another 5-7 days of waiting. By the way, it is not convenient calling customer support. When calling them. I’m directed to call tech support number, rather than given the number as well as the customer support number automatically transferring me.

Frontier ran new lines for their new Fiber through our neighborhood and their contractor from New Jersey dug up our yards (as needed) last October and promised to be back to fill in and re-seed all areas by April/May of this year. I contacted Frontier a month ago, had to file a damage claim # and have received multiple 'delay' texts and emails of 'sorry we will get back to you in 3 days' etc etc. Well that was back on June 2nd. Our neighborhood is deciding NOT to get any of their services if this is how they treat their customers!

Initially I Spectrum and realized that Spectrum internet was basically gambling when I would have service or not. In 2025 I switched over to Frontier because I was baited in by a new customer program offering $250 visa gift card for new customers who stay for 90 days and a really nice lock in price for 2 gig internet. Like a fish to a hook, I fell for it. Come near 4 months later I remembered that I was owed a visa gift card because I never received any in the mail nor an email on it. I called in and I was basically told by agents that that offer never existed even though I was looking at it on the front page. After further inquiry apparently because the agent I was talking to forgot to add in the promo I would not be receiving the cardI was mad but at the time I was also going through my final semester for my post-graduates so it left my mind.

The services and the product of being fiber optic is clearly not completely the truth, this company is horrible, I have had more outages, every other week and when you call they act as if it's your fault.

While my Frontier service was good, when I went to cancel it, the guy on the phone that I spoke with the first time got into a shouting match with me and refused to cancel my service. I had to hang up and call back to speak with someone else. I did finally get it canceled, but I almost had to get in an argument with her asking questions that have nothing to do with me canceling. Very hard to cancel your service with frontier. Also I want nothing to do with Verizon. I had Verizon, it took me 9 months to get my $1600 back from them for a phone that we returned. We had to argue with them for 9 months. I don't like the customer service of either one of these companies. Nor will I ever use them

Terrible internet and terrible customer service. Don’t forget how hard it is to cancel because they will be charging you months later and their solution is to “please kindly pay the bill so we can refund you later.”

I am a seasonal customer of Frontier and I have voiceover and Internet. I have my service turned on in April even though I am not at that address until June. Other people do use my Internet, but they don’t have access to my telephone. When I arrived two days ago, I picked up my phone and it was dead. After spending a half hour the first day I arrived and another half hour the next day I was told some of the most ridiculous reasons why my phone did not work. I was told that the system would not allow a service tech to come out to my property to fix my problem.

When their service works, it seems to work well. The problem is they routinely have outages in my town and when you call them to tell them about it they can’t seem to be able to tell they have an outage. Idk how an internet company can’t see when their services are down on repeated occasions, but they don’t seem to have the ability somehow. For those who work from home, if you need reliable internet I suggest a different provider if possible. Frontier is cheap but you get what you pay for I guess, and when their services go down every couple weeks for a whole day, that’s not what I call reliable, especially when they seem to have no idea it’s even happening 9 times out of 10.

Headline: Terrible customer service and zero regard for public safety. A storm knocked a tree into my internet line, leaving it broken and hanging dangerously over the public alley by my house. When I called Frontier to report this immediate safety hazard, they refused to send anyone out until the next afternoon. Disgusted by their lack of concern for community safety, I asked to cancel my service. The representative refused to process it, telling me I had to call back during regular business hours. Because I work during those hours and cannot make calls, I tried their online chat. The chat agent also refused to cancel my account, stating only a "special department" could do it. When I asked her to forward my request to them, she claimed she had no way to communicate with that department. Frontier would rather leave a dangerous wire hanging in a street and trap working customers in billing loops than provide actual service. Avoid this company.

Frontier fiber internet is a scam. I got a flyer advertising 6 mos free and $35/mo. I spent an hour on the phone going over all the details with an agent breaking down the discounts and how the discounts would be applied. They came out and put a box under the front window of my house (an eye-sore). They then proceeded to dig through my flower garden and landscaping to bury the line. I had to stop them and have them properly place the connections into the basement like previous cables.