CenturyLink

This company is completely and utterly incompetent. I have been trying for 3 weeks to get a technician out. Stayed home 2 days with scheduled times. Here I sit with no tech, no service and angry. Have spoken to at least 10 people with different stories or excuses!!! If you want your blood pressure to remain in the limits do not use CENTURYLINK!!

A technician was scheduled 3x and we would receive a text moments before their arrival canceling appointment. Gave us credits that still have never been received on bill. Actual internet service is terrible too.

CenturyLink told me I would get 50 mbps internet but I received 3 mbps instead. Then the lady lost my information. Called back and they ended up leaving 2 credit check marks on my fiance's credit report. Then we had to wait 3 weeks before service was able to be installed. Come time the date, a person showed up to install TV but I was told the TV would be ground wired but DirecTV is Dish only! Get out! Then they said they had no plans of fixing our internet because it was already supposed to be running which is not what we talked about on the phone! After being on the phone with 7 people for over 8 hours total we were able to CANCEL. I am writing corporate and I will be leaving horrible reviews everywhere!! Scammers!!!

This company is ridiculous with their customer service. They don’t care and just want your money. I have to deal with them because this apartment only has CenturyLink. Every time I try talking to someone they just keep transferring me! Also, the guy at the counter said I’d be getting 80 mbps and now I’m just getting 12 mbps! The woman said an engineer needed to go in and put some more wires in and so all they can give me is 12 mbps for now! I asked when it’ll be done and she states “honestly I don’t know... the engineer hasn’t even opened up the problem... they have to see if they can fit any more wires in which they can because I can see it from here. Maybe 3-4 months?” Are you kidding me?!

If you play games online, use a streaming device such as Roku or a VoIP telephone service. It's best to steer clear of CenturyLink if you can as their internet service is patchy on speed, connectivity and customer service is a joke.

My internet went out while CenturyLink was doing work in my neighborhood. I called CenturyLink and I was told there was an outage in my area. The following day I was told there was an issue with my internet and CenturyLink was working on it. Later the same day, I received a text message that the issue had been resolved. I get home and still no internet. I called technical support for the 4th time. The technician finally determined that the issue was not inside my house but the fiber line outside. The same fiber line CenturyLink was working on right before my internet went out. The technician then informed me that they were behind and no one was available to come out for another 4 days.

This is one of the many absolutely worthless companies that we are stuck with because they have a monopoly on landline phone service and they DO NOT CARE about their customers. They do not hold their customer support people to any standard either. Nor do their techs know how to repair phone lines. My phone has not worked well for at least 10 years. Many years ago, perhaps five, one of their techs told me I needed to have a new line run, but it was in the winter, so they'd have to come back when the ground was softer. That never happened. So, once or twice a year, or more often, whenever we get a lot of rain, my line goes dead, and they have to come out and "fix" the line. It then will work OK for a while... maybe a day, maybe six months. However, in the past two months, it has not worked at all. Today I called for my fifth technician in two months!

Called for an issue and was passed around 3 times. Spoke to a rep named “Tiffany” and quickly realized her attitude along with the situation I was in weren’t conducive for one another. I asked to be put back in line and she agreed. I was placed in the Spanish speaking line, and while speaking to the rep Jose, I noticed there was another charge on my card from CenturyLink that I did not authorize. I’d asked the rep I was then speaking to did he process another payment? He said he had not, and it was done by someone named Kimberly **. She was the individual I had just asked to transfer from. She had lied about her name. Transferred me to the wrong line, and processed and unauthorized payment. I’d asked to have my call escalated, and was transferred again.

CenturyLink recently built a fiber optic grid in our area. We have been trying for months to get connected to this service. My neighbors on both sides and across the street have it, yet when I contact CenturyLink, they say the fiber optic high speed is not offered in my area. I have spent countless hours on the phone being placed on hold transferred given another phone number to try. This simply horrible. The amount of time spent on the phone with these people I could literally packed up the things in my home and moved my family to a Comcast service area.

The Home wireless system did not operate in our home so I returned it and have been charged for four months after disconnecting the equipment, canceling the service with them on the phone and mailing back equipment. Several phone calls and lies later we are put into collections. Even after paying half the unfair charges and told that would settle it. It is an awful customer service network! Strongly advise anyone to steer clear of this company.

I live 1.7 miles from the CenturyLink office, which I believe is the CO; closer you are to the CO, the faster your speeds. I have had CenturyLink DSL for years, even when it was Qwest. With that said, my current DSL modem shows I am connected at 16.379mbs. I have been paying for 20mbs and the guarantee is 16.1mbps. I finally got fed up with the service speed because the new $400 wireless router I purchased the last tech told me I needed, wasn't cutting it. I now see for the last week, my speed's average 1.7mbs! Spoke to another tech last night and he gives me the runaround saying he can see the 16.3 connection and he'll send someone over tomorrow during my work hours to check out my house and wiring.

I have been being overcharged for over 14 months. Here is CenturyLink's response. "We no longer have contracts. What you were in originally was a contract. We more than likely put the available promotions on to discount the price and after the timeframe for the promotion to end, it went to the rack rate. In September of last year, we dropped the contracts and went to a single price to make it simpler for our customers. That's why it is cheaper now. It sounds like you were charged an extra deposit. -Kathy". It's so unethical to drop the price for service but just not tell anyone and keep having them pay crazy high prices. FRAUD.

Our business phone & internet contract was done on 9-7-18 so we ported our phone to Midco where it was much cheaper. We wanted to keep our internet services at CenturyLink but switch them to residential instead of business. So on the 17th of September after the phone was totally ported out I went to the internet and signed up and paid for residential internet services using the $45.00's for life plan. After I was all signed up for residential internet services which would not start until the 21st, they told me to call the business end and have them cancel that service effective on the 21st. When I called the business office they informed me that my internet was being canceled as of that night. They said we authorized it when we never did. They said it was on the porting order from Midco and Midco said it was not so they blamed each other for the error and still disconnected my internet service without my authorization.

One star because there is not a zero stars. My internet service is horrible. I called today like I do regularly. They said nothing is wrong on our end like every other time, "It's your modem router. You have 11 meg going to your house, but only 8 meg at your router." I tried three modem routers. They all are at 8 meg. I could see a modem router problem if one was at 2 meg one was 5 meg and 8 meg, they are all the same. CenturyLink over sales the bandwidth and blames it on customers. "RUN" from CenturyLink.

Just terrible! Save your sanity and learn to crochet, knit, whittle wood anything to pass the time because all you will be doing is spending all your time restarting the modem to try to get a decent connection. If you have to call customer service lol. May the odds be ever in your favor.

In April 2017 I canceled my phone service. Recently I also canceled my internet service. My final bill a charge for “voice“ was $200 for something I canceled over a year ago. This is only the last of the billing problems I have had with CenturyLink in the last few years.

Paid for setup and installation @ $60.00, while internet performs very slowly, setup have not been completed. My phone line is above the ground for about 150'. I have called, arranged 3 separate appointments, and received no information, even though I have been charged for setup and install 2 months ago. This is frustrating to call CenturyLink every day, receive the automated recording that the repair ticket is "not completed". Please hold - transfers me to support which further states CenturyLink is waiting on my local county building department to approve my repair request.

I have been a customer since 1999. I wanted to upgrade to 12mg internet in mid-September. First they lost my order then the last week of September I was able to set up an appt for Oct 11th. I am still waiting for the tech to show up a week later. I have called almost every day, chatted and emailed and just get a runaround and no one within the company will call back! One time my online work order showed they would be here 12/31/2020??? Still waiting for another call tomorrow but not holding my breath. If I ran my business like this I would be broke!!!

I have been trying unsuccessfully since May 2018 to get my billing correct on services. I have been promised my problem has been credited and corrected, only to find the following bills either unchanged, or actually higher than the original. I finally dropped services, and changed to a new plan. This plan was supposed to be for internet and local phone service only for a stated amount of $85.00 a month lifetime with no contract. My first bill I received was for services I no longer have, plus all types of credits removed and charges I already paid for early termination fees. I had been told a fee of $242.00 had been removed for previous incorrect charges, yet it remained. Also, for the same account number for the same period I received a disconnect notice for $130.24 - which still was an incorrect bill, but is now an ADDITIONAL bill somehow.

I've tried logging into the CenturyLink website multiple times but it needs my account number. I request my account number and they email me two different account numbers. NEITHER WORK. I am trying to pay my bills, and it's not allowing me to do so. "So contact customer service" you might say. I HAVE. They basically said they don't know what's going on and to wait for my bill in the mail WHICH WILL HAVE THE SAME ACCOUNT NUMBER THAT'S IN THE EMAIL, SO HOW WILL THAT HELP ME?

I called CenturyLink to get my 88 year old parents’ phone and internet disconnected. The person “assisting” me read from a script at mock speed; I could barely understand him. Thank goodness I called rather than my parents. The CenturyLink employee was unrelenting in cross-examining me about the phone service they would use when they move. In frustration I got firm and said, “They DO NOT need CenturyLink where they are going. I have limited time. Please get to it now!!!” I was told he needed to follow “protocol” and he continued to persist in his sales pitch. It was an absolutely HORRIBLE experience. My parents, who have been loyal customers, deserve better. (Many of the companies I’ve called to cancel services for my parents say, “Please thank your parents for being great customers and wish them well.”) Not CenturyLink. They only want to make MORE money off two 88 year olds. Aaargh. Do NOT use CenturyLink!

My experience with CenturyLink is easily the worst I've ever had with any company in my entire life. The prices are half decent but that's the only good thing about the service. It took them three weeks from the order date for them to get a technician to set it up. I don't know if any of you have tried being a college student without internet for weeks at a time, but it should go without saying, it's inconvenient to say the least. On top of that, when the day finally came, no one showed up. Turns out, their system thought the setup date was scheduled for 2020. Because that makes sense, right? Finally, someone came in the days following. We finally had internet... at a whopping 12mbps (10 reliably). Cause that's the best they could do. Ever try downloading a film or game at that speed? It took 6 hours just to download an update for one of my games.

For two months now we have been billed for service that we don’t even have. When we first called to get service three weeks went by so we decided to go elsewhere. My husband has called them many times to get this fixed and they still keep billing us.

I have CenturyLink service only because it’s the only thing available to me in this area. I’ve had internet trouble off and on for a number of years, but in the past three months, I might as well have NO service. I wish I could see the record of my calls to their repair/tech service! Their online test as well as their My Century app test results are pathetic. They show that I’m online. I’m not! When I get the repair service on the phone, they discover that there is a problem with my service and whoops! I’m actually not online! So, we schedule yet another repair ticket.

Since June 2018 (currently October 2018) - I have been working with this company to upgrade our services. They scheduled me for a technician to come out to install the upgrade Oct 11th (between 8 am and 5 pm) - this was their first available appointment. Oct 11th they didn't show up but when I arrived home, I had no phone service and no internet service. I immediately called and was scheduled for a technician to arrive on Sat Oct 13th (between 8-12). No one showed up. No customer service person available to figure out what happened and technical support team couldn't answer either. Called Monday Oct 15th. Account put on "vacation" and disconnected.

BEWARE OF THIS COMPANY! I had the awful experience of paying for Century Link years ago and vowed to never use them again after many hours lost on hold to get questions on services that were being paid for and not working. They sent me to collections for $209 which I disputed and eventually just paid $110 so that it would come off of my husband's credit. It has now reappeared after it was paid almost a year ago. I have been hung up on after a 25 min wait, 45 min wait, and am currently on a 45 min wait to speak to a supervisor as the last person in collections shows I don’t owe anything. SAVE YOURSELF. Don’t use. 1 star is too much in my opinion. Nothing can repair your credit once they mess it up for absolutely no fair reason. (My two children under 2 years old have been missing their mama for hours while I sat on hold and tried getting ready for work at the same time.)

A rating of 1 is too good! Never, ever before have I encountered worse customer service. Twelve customer service calls just to get clarity on installation date & time only to be stood up by the installer with no notification or communication. I had to call customer service three more times to figure out what happened. They had scheduled too many service calls for the day and offered to reschedule a week hence. Once the customer service rep told us our installation was unilaterally cancelled, she asked us to sign up for telephone service! This callous disregard for customers left me in speechless wonder!

There was no CenturyLink service at my address. They had to lay down a new line to my home address. But they said I had a business on this address. So I would have to email or fax my address in. Yet every email I sent in was denied and was sent back to failed message. But if a business has a different address for mailing and the home address has no lines to it why would you need a lease agreement for a brand new customer. The one that should be question would be the business since their mailing address doesn't match their internet address. They should really work on mapping out correct business addresses.

Absolutely insane business practices. It took me 4 hours over two days just to change my address, then I find out later that I’m on some stupid “simple pay” crap, meaning I can make no manual payments, and because I didn’t have an updated card my internet was shut off on a Sunday. I tried to update the card, but it wouldn’t process the payment (because you know, no manual payments, makes sense to me) and now I have no internet. Customer service won’t help me because that department “is only open Monday through Friday”. Absolutely freaking ridiculous, wouldn’t they WANT to be paid??? I’m filing a complaint with the FCC on this as well.

Last May I received an email that my bill was due on the 15th but not to worry, I was on auto-pay. I called and told the rep that I had not signed up for the service, CenturyLink didn't service in Pennsylvania, and that I would not be billed again. Now, I have received the same email for October and must go through the whole process of contacting their Customer Service to get it straightened out. Seems as though there is something fishy about all this.