CenturyLink

I've had service for about 3 months. The service is reliable and the price is better than Xfinity. Their phone reps have always been very polite and respectful. It would make me a great, fair offer and I'd be off the phone in less than a minute.

They are my phone company. They have gotten better over time and are doing very well with the Bandwidth, Reasonable rates for someone on a fixed income, don't do cable, too expensive and the local Mediacom office has an old grouch for our contact and they are expensive, phones do not work when the power goes out. Centurylink is the best buy for the money under 70.00 for internet & phone.

Really have liked Century Link since I first began service with them in 2017. The speed is good for me and service issues have been all but nonexistent, with only two outages in my time with them. I did upgrade once and did a change of address on my service once and it was all very easy. They do not do any high pressure contacting to try to get me to upgrade, that I like. Contact with customer support has always been good and they have been friendly. Price is comfortable for my budget.

I receive High speed internet of 40Mbps since 2017 and have not had to contact the company because of a loss of speed. I check the speed frequently and is always at or above the ordered speed. The only problem I have had with Century Link was due to a lightning strike nearby that fried a component in the Telephone box on the outside of the house.

My DSL light on my modem went out on 3/16/20. I called Century Link Computer Support Service Department for help on 3/17/20. Ms. ** took my call. She troubleshoot my computer from her end as well as from my end. The process took an hour to resolve. Throughout the entire process, Ms. ** remained calm, respectful and professional. Ms. ** is extremely talented, gentle and humble human being. My computer is working great now! Thank you so much for your excellent help. I enjoyed your service. I hope that I will always run into you whenever I call. I also hope that you get promoted to a supervisory position. Because you are so good at what you do. Keep up the good work!

Two days after making a partial payment and without warning, my service was suspended. Upon paying the rest of the balance and reaching out to customer service chat, I was told "I hope it's on soon for you". I have three children at home that are remote schooling, as this is how our district is conducting school right now, that are unable to participate in school. I have informed Century Link of this, but with no concern. I then took to Twitter, as suggested by the website, and I received one response within two and a half hours and then no response after my next verification. After 24 hours of full payment, I am sitting here on hold, at work for 37 minutes now and my kids have been out of school for their second day. I am also conducting my master’s degree program online and was unable to meet a deadline last night.

Nice installation crew. Cable is buried Underground. No outages since install. Less expensive than competitors in the area. No boxes to rent or connect or extra wiring. Install crew gave me their expert evaluation as to where install would best serve entire house.

My entire subdivision has been without service for a week now. A bloody week! I have been on the phone with CenturyLink every day - and every day I am told, "maybe it will be fixed tomorrow". The lack of urgency to actually get it fixed, is incredibly frustrating. I need to work from home, the kids need to do online schooling. I don't have days/weeks to waste.

Not too impressed with the backend people (or maybe just their capabilities?). But had it not been for a heroic installer I would be leaving a 0. Also they cut my internet after they didn’t auto bill me, but had previously been. So confusing/annoying and not helpful when you work from home.

I’ve had bad internet since March. I pay a lot for terrible internet. I’m a small business that is struggling during the pandemic. I’ve tried to adapt. But you offer subpar service. So I paid to upgrade. Par bond internet. Because it’s $10k to get cable lines. I rent space. I can’t afford that. But I’ve never got the speeds I’m paying for. Now my router is going in and out. I’ve had 2 people hang up on me. I’ve called 5x each time I waste 45 minutes on the phone not doing real work. Your service is the worst of any company I’ve dealt with in the 12 yrs I’ve owned my business. Last week I tried to buy a new router from you. He said he sent it. I never got it and called today. They tried to help but instead of transfer she hang up! I called again. Oh yes, he put it in the computer last week but it never sent. So I lost 1 week of work! They weren’t overnight it but supposedly resent today. Meanwhile I don’t have internet. I’d like a free router. My name is Mike ** from Strong Heart Martial Arts in Phx Arizona.