CenturyLink

I'm old. My house is old??? Tech couldn't find any of the land lines into my house that would work for my internet so he plugged it in next door. Works fine with a booster in my house...my old house. But isn't there anyway my box can come home? I have no cable or landline because I'm old...really old. And no $$$$. Bad enough I have to share my dinner with my old dog. Because we're old...really old. And have no $$$$.

Dan from CenturyLink came out to our home today and he installed our new internet and cleaned up outside previous cables from other companies at no charge. He was thorough, professional, patient and very receptive to questions. Highly recommend him for your installation. 5 stars!

Mrs. ** was incredible with helping me get my internet service. I would recommend any to her to everyone. She has a great personality and very educated in her line of work. I will definitely continue my services with CenturyLink in the future.

I have had this internet for 12 years now. They are very reliable. I stream all of my content through Roku and it has never failed me. I have lost my internet only 5 times in 12 years. I have the middle speed and it fine for my family of 4.

DirecTV should have never merged with CenturyLink. The company has literally wiped me out of money, and blamed it all on DirecTV. No one pays the amount of money they are asking for television. I have paid out over $800 in the last three months. CenturyLink blames DirecTV when it is not them at all because DirecTV says I do not owe them anything. I really need some help with this. I always thought Comcast was the worst company ever. Now I look at CenturyLink as the second company worst ever. They are nothing but thieves.

I had scheduled for new service to be installed in my home today between 1:00 pm and 5:00pm. I took a half day off of work to make sure I was here to ensure the install could be completed smoothly. I received a voicemail at 2:23pm today saying there was an issue and the installation couldn't be completed and to call them for more information. I called thinking stuff happens and something must have happened unexpectedly with the install prior to mine and maybe I was being pushed back a day. NOPE, they called to tell me there was in issue with their system on the day I made the appointment and that the payment couldn't be completed. Why it took them until an hour and a half into my install window to figure this out and let me know nobody was coming I don't know.

I almost never get mad when calling for customer service but recently had the WORST experience with a rude representative. He was repeatedly rude and did not respond after a question was asked. His attitude was disgusting and transferred me to a different department after I asked to speak with a supervisor. Additionally, I have had to call many times when the wifi stopped working entirely. Their internet is slow and I have had so many issues with their services. Every time I had an issue, it took multiple people to fix it.

Our service while at our previous home, was subpar at best. There were several outages that were not projected without estimates of when service would be restored. Service was slow. We moved in December 2018 and cancelled our service. CenturyLink technicians did not properly cancel the service when we called. We were continued to be charged until I discovered the autopay was still active in September. They are unwilling to refund for the unused service. Centurylink states that they cannot prove we were not using their service. However, we can prove when we moved, that the home was vacant, when the home was SOLD, and that we had a change of address. They will not believe us.

We recently cancelled our CenturyLink Internet Service because the service cut out regularly (we lost all Internet Activity) and despite 3 service calls, CenturyLink was not able to improve their service. We cancelled 7 days into the current billing cycle, but they are charging us for the full month. In a chat with customer service we were told repeatedly that CenturyLink does not pro-rate its billing. So, our recommendation to other Consumers - DO NOT become a CENTURYLINK Customer - unless you willing to be frustrated with the service and ripped off financially (paying for service you do not receive).

Customer Service is terrible. Every time I call get a different answer. Sent me a modem I never wanted, for a month tried to return. Would get different answer every time on how to return. Was told they would send return label in the mail. Didn’t get label until the mail. Called again. They said I could go to UPS as they work with them and they would print return label. Got to UPS and no they don’t work with CenturyLink and return labels. Then they suspend my account for not returning the modem that I did not order or want. Finally after 4 weeks I was able to return the modem. Called customer service with the tracking number and they won’t turn on service until I pay the whole bill. Including the $106 for the modem.