CenturyLink
formerly Qwest
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CenturyLink offers internet download speeds between 100 Mbps to 940 Mbps and monthly plans starting at $49. It provides bundling services for residential and small business customers and serves 36 states. Not all states in CenturyLink’s converge area will have fiber optic options. CenturyLink breaks its internet services down into two main categories: the DSL plan and the Fiber Gigabit plan.
BOTTOM LINE
CenturyLink offers internet, home phone and TV programming services. Most internet options are best for basic internet speeds on a few devices, but the Fiber Gigabit plan is good for heavy internet users.
PROS
- Great for gamers
- Up to 940 Mbps
- No contracts
CONS
- Gigabit not available in all areas
- Not available in all states
Top CenturyLink Reviews We Found
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We've had CenturyLink internet service in one of our Park City, UT condos for about 3 years now and we've been very happy with it. I'd highly recommend their internet service if you're looking for high speed internet.
Read full reviewDan from CenturyLink came out to our home today and he installed our new internet and cleaned up outside previous cables from other companies at no charge. He was thorough, professional, patient and very receptive to questions. Highly recommend him for your installation. 5 stars!
Read full reviewCenturyLink internet plans
CenturyLink offers TV, internet and phone services to customers in 36 states, though services may vary based on where you live.
- CenturyLink internet
- If you are only looking for internet service for your home or business, CenturyLink has two options. The CenturyLink Internet with Price for Life option makes it easy to browse the internet, stream videos, send emails and connect multiple users and devices. There are no contracts or price hikes.
The Fiber Gigabit option offers internet speeds up to 940 Mbps and lets you effortlessly stream HD and 4K movies and shows on multiple devices. Each device experiences symmetrical speeds and unlimited data.
You can select the internet speeds you need and browse plans based on what is important to you: streaming movies, listening to music, gaming or uploading videos.
- CenturyLink TV
- If you are looking for an alternative to cable TV, CenturyLink partners with leading satellite providers to offer an extensive selection of TV channels and programming options. The streaming TV services do not require contracts and can be customized to your TV watching needs. CenturyLink offers makes it easy to access services and premium channels such as:
- YouTubeTV
- FuboTV
- Sling
- Starz
- ESPN Plus
- Fox Nation
- Disney Plus
- Hulu
CenturyLink works with leading TV providers to connect you with streaming services that match your budget and TV-watching preferences. Customers can sign up for CenturyLink and start a free trial through the TV provider.
Each provider offers different channel lineup options, streaming options and recording services. Many offer no-contract plans with no installation requirements. Once you’ve signed up with the provider, you can download the company’s app and start steaming through CenturyLink internet right away.
- CenturyLink home phone
- CenturyLink’s home phone plans offer long-distance options and popular calling features like call waiting, voicemail, three-way calling, call forwarding and caller ID. The basic plan covers local calls, and the unlimited plan includes all of the features of basic plus local and long-distance calls. CenturyLink also offers international calling plans.
- CenturyLink bundles
- If you need internet, phone or TV packages for your home or business, CenturyLink offers bundle deals to help you combine services and save money. You can bundle two or three service options without committing to a long-term contract. Bundle options and prices vary by location.
CenturyLink internet prices
Because there are so many different service options and bundling choices, prices for the internet, home entertainment and home phone services typically vary by location.
- Internet prices
- Typical prices for CenturyLink internet services are:
- CenturyLink Internet with Price for Life: $49 a month for all speeds up to 100 Mbps
- Fiber Gigabit: $65 a month for speeds up to 940 Mbps
- TV prices
- CenturyLink doesn’t offer streaming channels, but it connects customers with leading TV providers that do. For this reason, prices and packages vary, but the average TV streaming service offers more than 60 channels and costs anywhere between $50 to $75 a month. DirecTV, DISH and AT&T TV are $59.99 a month for 24 months.
- Home phone prices
- Home phone service with unlimited nationwide calling through CenturyLink is typically around $60 a month.
- Bundle prices
- Prices and available for CenturyLink’s bundles vary by location, but sample prices for plans are:
- Home phone and internet: $85 a month
- DirecTV + internet + home phone: $145 a month
Some other fees that consumers should be aware include a broadcast fee of $2.49 per month and a sports fee of $2.49 per month
CenturyLink FAQ
- Is CenturyLink a good internet provider?
- Yes. CenturyLink offers fast internet speeds and the ability to choose internet programs to meet your streaming needs and budget.
- Is CenturyLink DSL or cable?
- CenturyLink offers DSL and fiber internet service.
- What does CenturyLink do?
- CenturyLink offers internet, home phone and TV programming services for residents in 36 states.
- What is CenturyLink Prism?
- Prism is CenturyLink’s premium HD TV programming service. Customers have access to premium channels like HBO, Cinemax, Showtime and Starz. The most basic Prism package starts at $44 a month.
- Can I use my own modem with CenturyLink?
- Yes. If your modem works with CenturyLink technology, you can use your own modem.
- Is CenturyLink Fiber good?
- Yes. CenturyLink Fiber offers fast internet speeds that make it easy for multiple devices to stay connected.
Is CenturyLink good?
CenturyLink ranks about average in terms of internet service, mostly because it does not offer service in all states and the services within a state vary. Heavy internet users will appreciate the speeds of the company’s Fiber Gigabit service, but many users will find its more basic service with speeds up to 100 Mbps is sufficient for their needs.
CenturyLink Reviews
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I've had service for about 3 months. The service is reliable and the price is better than Xfinity. Their phone reps have always been very polite and respectful. It would make me a great, fair offer and I'd be off the phone in less than a minute.
Hello Loriann we're glad that your experience with us has been going well so far. However if that changes please let us know and reach out to us here for help, and we'll look forward to hearing from you.
They are my phone company. They have gotten better over time and are doing very well with the Bandwidth, Reasonable rates for someone on a fixed income, don't do cable, too expensive and the local Mediacom office has an old grouch for our contact and they are expensive, phones do not work when the power goes out. Centurylink is the best buy for the money under 70.00 for internet & phone.
Hello Deann while we're glad to see you've been satisfied with your service so far, if that changes, please let us know by reaching out to us here and we'll be happy to help.
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Really have liked Century Link since I first began service with them in 2017. The speed is good for me and service issues have been all but nonexistent, with only two outages in my time with them. I did upgrade once and did a change of address on my service once and it was all very easy. They do not do any high pressure contacting to try to get me to upgrade, that I like. Contact with customer support has always been good and they have been friendly. Price is comfortable for my budget.
Hello Gerry, thank you for taking the time to provide us with your feedback; if your experience is negative at any point, and you need assistance, please reach out to us here for help.
I receive High speed internet of 40Mbps since 2017 and have not had to contact the company because of a loss of speed. I check the speed frequently and is always at or above the ordered speed. The only problem I have had with Century Link was due to a lightning strike nearby that fried a component in the Telephone box on the outside of the house.
Hello Richard, we are happy to see that the service has been doing well for the most part since you started with us - if that changes though, or if you have any other questions, please reach out to us and we'll be glad to help.
My DSL light on my modem went out on 3/16/20. I called Century Link Computer Support Service Department for help on 3/17/20. Ms. ** took my call. She troubleshoot my computer from her end as well as from my end. The process took an hour to resolve. Throughout the entire process, Ms. ** remained calm, respectful and professional. Ms. ** is extremely talented, gentle and humble human being. My computer is working great now! Thank you so much for your excellent help. I enjoyed your service. I hope that I will always run into you whenever I call. I also hope that you get promoted to a supervisory position. Because you are so good at what you do. Keep up the good work!
Hello Florence. I am happy to hear about your positive experience with our company. We wanted to let you know that if you had any questions or concerns for us in the future, you can reach out to us here, or at any of the following contact options:
Facebook - www.facebook.com/CenturyLink/Twitter - twitter.com/CenturyLinkHelp
Contact Us - www.centurylink.com/home/help/contact.html
Thank you for your time and have a great rest of your week.
Two days after making a partial payment and without warning, my service was suspended. Upon paying the rest of the balance and reaching out to customer service chat, I was told "I hope it's on soon for you". I have three children at home that are remote schooling, as this is how our district is conducting school right now, that are unable to participate in school. I have informed Century Link of this, but with no concern. I then took to Twitter, as suggested by the website, and I received one response within two and a half hours and then no response after my next verification. After 24 hours of full payment, I am sitting here on hold, at work for 37 minutes now and my kids have been out of school for their second day. I am also conducting my master’s degree program online and was unable to meet a deadline last night.
So, my call was finally answered just before the hour mark. However, the number that I was given was service retention rather than reconnection. I have been put on hold once again. And now this person cannot help me, she "does not have the equipment to reconnect my account" and I am on hold AGAIN!!!!
Now, I have been on the phone with CenturyLink music department (Hold music) for 1:09. At Work. Just actually spoke with a representative: Could possibly take another 24 hours. Without school. I am so angry right now, I am shaking. Now, my daughter's University audition is on the line if our internet is not up in time. This is her future. Thank you so much, CenturyLink.






Nice installation crew. Cable is buried Underground. No outages since install. Less expensive than competitors in the area. No boxes to rent or connect or extra wiring. Install crew gave me their expert evaluation as to where install would best serve entire house.

My entire subdivision has been without service for a week now. A bloody week! I have been on the phone with CenturyLink every day - and every day I am told, "maybe it will be fixed tomorrow". The lack of urgency to actually get it fixed, is incredibly frustrating. I need to work from home, the kids need to do online schooling. I don't have days/weeks to waste.
Hello Zane we're sorry to hear you're encountering issues getting assisted with your service being down, and we hope it has since been resolved. If you have any lingering questions or concerns, reach out to us here and we'll be happy to help.
Not too impressed with the backend people (or maybe just their capabilities?). But had it not been for a heroic installer I would be leaving a 0. Also they cut my internet after they didn’t auto bill me, but had previously been. So confusing/annoying and not helpful when you work from home.
Hello Ava we are sorry to see this was your experience with us recently - if you have any questions of concerns about your account or service, please let us know by responding to us here and we'll be happy to help.
I’ve had bad internet since March. I pay a lot for terrible internet. I’m a small business that is struggling during the pandemic. I’ve tried to adapt. But you offer subpar service. So I paid to upgrade. Par bond internet. Because it’s $10k to get cable lines. I rent space. I can’t afford that. But I’ve never got the speeds I’m paying for. Now my router is going in and out. I’ve had 2 people hang up on me. I’ve called 5x each time I waste 45 minutes on the phone not doing real work. Your service is the worst of any company I’ve dealt with in the 12 yrs I’ve owned my business. Last week I tried to buy a new router from you. He said he sent it. I never got it and called today. They tried to help but instead of transfer she hang up! I called again. Oh yes, he put it in the computer last week but it never sent. So I lost 1 week of work! They weren’t overnight it but supposedly resent today. Meanwhile I don’t have internet. I’d like a free router. My name is Mike ** from Strong Heart Martial Arts in Phx Arizona.
Hello Mike we're sorry to see that the experiences you've had with us have not been positive or gone well - we'd be happy to address any concerns you may have. Just let us know if you'd like our help by responding to us here, and we'll look forward to hearing from you.
CenturyLink Company Information
- Company Name:
- CenturyLink
- Website:
- www.centurylink.com
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