CenturyLink Reviews

We have had the phone service failure 3 times in the last 2-3 months. Put a ticket in each time and technician temporarily fixed twice. Each time failed and had to wait 1 week for return service. This last time failed on Sept 6th. Ticket entered and was told a tech not available until the 18th. Tech never showed up and ticket closed. Multiple calls to their service group and no help finally talked with Kevin and he apologized but since ticket was closed would need a new ticket. Now ticket is in for October 23 but told Kevin I have zero confidence anyone will show up or fix anything with the results we have seen to Date. If there is another service provider for the area I will be looking as these folks are the worst in service and communication. The caller support staff is also no help and when I ask to speak to their supervisor they said they were the supervisor. Horrible and frustrating to say the least. The app is no better and provides no additional options.

Everything everyone else who gave 1-star reviews here said. CenturyLink customer service sucks! Would give less than zero stars if I could. Seriously consider a different company if others are available to you in your area.

Why bother with a review? Been on hold for 30min. Ordered land line service. Tech didn't show for 2 dates then I cancelled. Now they are calling me saying they want my SS # from the Bahamas. Who knows if it's a scam. They aren't going to change. You can't get a human, only AI. Total joke. Was better when you could actually go into their office and talk to a human. Now been on hold for 31min and 33 sec. Just that crazy melody playing, no recording saying will be right with you. I can't believe we put up with this type of poor cust service, It just the norms they making the big bucks. They really don't care or they would hire humans to do the work instead of AI, and to top it off they don't even hire Americans, instead cheap labor overseas that are not vetted and steal our identity. Ok enough venting. Still holding 37min 23 sec. I am hanging up just like they know we will. BYE.

We signed up for internet service with CenturyLink with the promise that they would mail out a modem the next day and we would have by the following Monday. Upon checking the day after the modem was supposed to be here, we were told it was never sent. It took 2 calls (and reaching someone to talk with was not an easy task) to get the modem sent. They then sent 2 modems, neither of which worked. We called to get help with the modem and were told a technician would come a week after we received the modems.

Customer for 14 years approximately. Bought The 1gig internet and it never went above 300 megabytes (and I'm being generous with that number). The modem goes out at random and the company just tries to upsell you constantly when you call in for IT help to get the modem up and running again. They couldn't help me last time because my account had not migrated to AT&T (since they bought CenturyLink) so this time they couldn't help me until my account went over to AT&T. My internet was out for 4 days, and there IT department was closed. They also tried to charge me for my modem if I didn't send it back (I bought the modem, I never lease them for this exact reason). Their service is not as advertised and it was always a pain in the rear. I wouldn't recommend this company if you paid me. I cancelled my service and once again they tried to up sell me. I'll never go back to this company, ever. Save your money and choose another service.

Awful internet. Became so unreliable in the last few months. I made a switch last week to AT&T internet air that has been soooo much better. No glitches or buffering, streaming stoppages & fuzziness. And a much better price & better service.

Highly disappointed. I called on September 1'st 2026 to have Internet installed. I PAID IN ADVANCE for service from Sept 4, 2026 to October 4, 2026. The technician was supposed to arrive ON SEPTEMBER 4, 2026 sometime between 8 am and 5 pm. 5 pm rolled around, and still no technician. So I proceeded to call customer service and ask when the technician would arrive.

Century link is SUCH CRAP. I ran a speed test now for the past few days and my upload speed was 7.82 and download was 5.08!!!! This is such bull@%$!! It is supposed to be well into the 40's and the upload speed should be way higher as well! I am TOTALLY GETTING RIPPED OFF!!! Century link has been robbing people for years! They continue to cut corners, use the OLD FASHION DIAL UP! cheap is not worth the hassles, the nightmares, the buffering foreveerrrrr!!!! The shotty picture on the screen, the jumps and skipping!!! The forever reloads etc!! SO SICK OF CENTURY LINK!! Man, stop pocketing all the money, drinking your profits away, and get up to date with fiber optics! Can you say F I B E R O P T I C? Dial up is so ancient history, most of us don't even have our phones connected to DIALUP!

I have been a CenturyLink customer on automatic payments of $50 per month and recently received a text telling me I suddenly owed approximately $388. After contacting CenturyLink, I learned that the balance appears to go back to around April 2025. What is especially frustrating is that I received no mailed notice, phone call, voicemail, or clear text letting me know there was an outstanding balance accumulating. CenturyLink continued taking my automatic payments every month, yet somehow allowed additional charges or late fees to build for more than a year.

I would give negative stars if it was possible. This is by far the worst customer service I have ever received. My 87 year old mother has been without service on her landline for a month and has missed 2 doctor appointments. We have been told for that an appointment has been set up on 5 different occasions with a repair tech. Each time the tech is scheduled in the morning and then at 4:00 in the afternoon is unscheduled. When we call to find out why the ticket was cancelled we are told that the tech's notes have not been updated. Customer service is in India so communication is difficult. "Supervisors", if they truly exist are useless. I am and have currently been on the line for 45 minutes trying to cancel the service. I'm going to contact a local newspaper and have an investigative reporter to come out and address the situation.

My CenturyLink business phone line has been down 6 times in the past three weeks. There has been absolutely no communication from them about what the problem may be. I had to wait two hours to get hold of someone on the phone, and when I did, they scheduled a technician ten days out. When I finally decided to sign up with another phone company, they managed to shut my line down in just two days, while holding on to my number for another week. I have been with them since 2000. This is the thanks I get.

The absolute worst. If you try to cancel which they say you can do online, they make you call in. Then they hang up on you after you're on hold forever. Again and again and again. I HATE them. They have the worst internet service and the worst customer service. There is a special place in hell for everyone who works for this company. I hope they stub their toe every single day for the rest of their miserable lives.

Typical speed is 5-7mbs. I've called for technicians and they always say that there's nothing wrong with our Internet. I can't even watch videos because the speed is so slow. I'd give them ZERO stars if I could. Worst Internet I've ever had.

My wife is going to the Attorney General of Idaho to file fraud claim on Centurylink/Lumen on Tuesday. They shut down our business phone number. Lied to me on numerous occasions. Said that had a chat with them in June to shut off our business line, I never did this. Yet they have been taking our payments from our Wells Fargo account since April. I spent 20 hours on the phone with them. My wife took over this week for me. They admitted to owing us a refund, then they left her on hold foran hour. She hung up and told me, she won't get angry, just legal. They are a fraudulent in every way. They had no notes in our file, yet four people assured me that our business line would be up and running immediately! Fraud fraud fraud in every way! I hope they enjoy the hassle of dealing with the Attorney General!

Today I called customer service to find out our internet speed in my area due to slow service. I was transferred 4 times with no resolution from AI bot to 3rd party outsourced customer service. We are very disappointed in their customer service and no resolution for simple communication. Terrible customer service process being constantly handed off from rep to another.

I ordered this service 7/30, and it was scheduled for 8/26 installation. Paid 116.02 (for first bill), which was a new policy and was told I will have to pay 129 for the installation due to not having a phone jack. I agreed due to the reliability of the service... however, due to an additional option being available as of this month... I decided to cancel this service since I would only use for a short time due to their limited speed available in my area. So entered the chat to cancel, and it went well; however, the representative I spoke with told me they can cancel the service but I will still be charged the $129 activation fee on the date of installation... I said that's crazy to charge an activation fee for something not being activated...

Phone at my business went out today and they told me it would be 13 days before they could look at it. Any customer calling is going to think we are closed. Paying staff and business lost and they want to compensate me 26 dollars. They need to be shut down or taken over by someone who can do the job. Phone calls not returned. Total runaround. Spent 3 hours on the phone today.

I made an attempt to get Century Link Internet but it failed so I returned the tower and never used the service… A month later I got a ridiculous bill plus late fees... Customer service was impossible to get a hold of. I spent hours on this issue today… Not to mention the hours I spent a few months ago to try and set this up… The company will not refund the fees even though I didn't have the Internet service… Don't use this Internet provider.

If you have CenturyLink drop them and change service provider immediately. Do not consider centurylink if you are looking for a provider. I’ve been a customer for 5+ years and didn’t have an issue with them until recently where I learned part of the company was bought out by AT&T and now my internet has been out for over a week and they refuse to send out a technician. It took me 2hrs to try to get a hold of a real person (their AI virtual assistant sucked and wasn’t helpful) and the person told me they know the outage is affecting our area but can’t send someone out to fix the issue. They then ended the call before actually helping me. 1hr later and I get in touch with a new person and same thing happened, they said the issue was fixed but before I could confirm it was actually working they ended the call. They are forcing out their customers by providing shit customer service.

If ZERO was an option that's EXACTLY what they deserve. We have been WITHOUT internet since 7/30/26 because we made a courtesy call to them about a "missed" appt, which we did NOT miss, and upgraded modem. C/S said let me ping it, boom, no service. Can't get anyone there to fix it till 8/6. Apparently they can turn it off from there but not on, fine. Oh, and theyll be chrging us $199 for the tech to show up.

If I could give them negative starts I would. This internet company is literally the worst. It put my account into a broken loop when it auto switched me from Quantum Fiber to CenturyLink (which I didn't want), so I no longer had access to my account. When trying to get help to fix it, I got the run around from their chat agents who told me to call a number that just put me on hold for over an hour with no one ever answering. Luckily google had the answers to how to bypass the broken loop and I was able to eventually get my signed into my account. I will definitely be cancelling service and going with a different provider. Also the internet has been beyond slow ever since the switch and often stops working for a couple hours without reason.

The customer service department canceled my account with no reason, admitted it was their mistake, and still won’t make the error right by sending out a technician to fix the issue. And they hung up on me twice.

July 13, 2026, our internet service went down for an unknown reason. CL indicated it would be 7 days to restore service without explanation or a courtesy credit. I had to ask and was given rebuttal. We purchased a starlink and cancelled CL 3 days later. July 31, 2026, I was charged $55 for my monthly service that was cancelled on July 16th. I was told by a foreign agent: "I do understand that but if you would not want us to charge you then you would have cancelled the account on the 13th itself, because as per the Centurylink terms and conditions if customer wants to avoid new month charges they should cancel at least 1-2 days prior to the next billing cycle date. We always send this information via bill to all our customers". I have not had actual service in my household since July 13th. NEVER USE CENTURY LINK. Very difficult to contact for anything, service or billing. You only get folks from India.

I strongly caution anyone considering CenturyLink for internet service. My experience has been extremely frustrating. My internet service has repeatedly failed, and after spending an entire day in chat with customer support, CenturyLink finally agreed to send a technician. I confirmed through their text message that I still needed the technician appointment because the problem was NOT fixed. Despite that confirmation, CenturyLink canceled the appointment on their own and claimed the problem had been resolved — without verifying with me that my service was working. When I contacted them again, I had to start the entire process over and was told I would have to wait several more days for another appointment, with another full-day service window.

Customer service flat out lied to us. CenturyLink is the only provider in our area so choices were limited. We lost internet, called the tech line, went through all their checks. Gonna have to send some out, ok when, in a week or two. Excuse me, we are a business. Sorry that's the best we can do. Well your best sucks. Ok so they said someone will be out in three days. Ok if that's the best. Never seen the guy. Oh he was at the box all day and he could not fix the issue. What box because we checked with our business neighbors and they are all working fine and no one was here until 7pm. Well he was there. It will be next week till we can send someone else out. Sorry. We are going to starlink. Screw you Centurylink. You're worthless.

Twenty four years as a customer, was not notified in any shape, way or form that they were being bought or had been bought by ATT. They didn't have a problem selling me a $200 router before this happened one month prior. I don't support ATT. If they had notified me, I would not have updated the router. Then when I requested to finally cancel the service, they decided to charge me 187.00 for early cancellation of service. I paid on time for twenty four years, never had an issue with CenturyLink. But at the very end, they did show me their true colors. F YOU CENTURYLINK

No phone service for more than a week. Technician was supposed to come by between 8 a.m. and noon, and never showed up. Not the first time having problems getting service restored. Last year, I was without phone service for 12+ days, and several times when it was supposed to be repaired, I received a text saying the repair was done and wasn't.

I’m a business owner in Albuquerque, New Mexico. I have had no phone or internet service for over a month. My provider is CenturyLink so I decided to change the provider to T mobile. I can’t get through anyone so I can keep my number. And now I have to change my number and somehow let my customers know about this change. I absolutely DO NOT recommend centurylink to anyone. One of the worst companies in New Mexico.

Poor customer service and reliability. I have never had so much trouble with internet connection as I have with this provider. Nor have I ever had so much difficulty with an internet provider being so unhelpful in problem solving. There is absolutely no follow up with issues and you are constantly "escalated" to different departments without any resolution. Do NOT use this company unless you have absolutely no other choice.

Rolling outages with multiple extensions over 10+ days and no resolutions for businesses. This is unacceptable service on a large scale for an organization to serve as a crucial communication line for other businesses. I would not recommend this to anyone, and they should be legally liable for the down services for their customers, especially businesses that rely on telecommunication to serve their customers.

After 38 years of haggling with consumer retention to keep pricing competitive, I finally decided to cancel my service and close the account. This was done the day payment was taken out of my account for the current billing cycle. The new internet service was up and running for 2 days, so the account was closed and the modem unplugged. Today, 1 month after cancellation, CenturyLink has debited my account for providing not 1 day of internet service. Guess what centurylink customer service is willing to do about it? ABSOLUTELY NOTHING! Fraudulent charges which can't be verified because the account was already closed....like they can't still see the details of the account. I'm too sick of them to pursue it, but they are removing money from my account and did not provide any service for that money.

CenturyLink just sold my internet contract and shut off my internet with no notice. Bill is paid. They just said sorry, and I have to go find new service. I will never use them again.

After being a CenturyLink customer for *many* years, I had to cancel service since I was selling my house and moving into an apartment. I called CL nearly a month before closing, at the day of closing, and when I received the final bill. The final bill was for the whole month and the agent ("Senna") said they could not/would not issue a refund or prorate for the half of the month when the house was no longer mine. The amount of money is NOT the issue. The issue is: (a) I gave plenty of notice (b) I cancelled exactly when their agents said I should cancel (c) They assert because THEIR system has already printed bills, they CANNOT do ANYTHING to help. TERRIBLE CUSTOMER SERVICE!

Horrible customer service, I mean absolutely horrible, every internet service provider goes down, but CenturyLink is the only one that treats their customers like they’re not customers. I wish there was a way to score lower than 1 star. My Internet was down, they would not send a technician, they would not give a refund – truly unbelievable company policies.

I don’t have CenturyLink, but my elderly mother does. She still has a landline. She can only receive calls and not call out. So I called CenturyLink and I had to talk to someone through texting and that wasn’t too helpful, so I called them and that was a waste of time. So I had to go back to the texting. Ugh! I told them my concerns about her not being able to call out and what if she had an emergency? She is elderly after all. And I ask if they could send someone out today and they said that they have no repairmen available on weekends. What??? How does that even make sense? So she has to wait till next week. Needless to say, I am very angry. And she better not have an emergency!!!

I understand service disruption like APS during storms, and the four day one with CenturyLink. I can’t forgive their roboservice. Both chatbot and humans are programmed with the same non-verbal instructions: choose our pathetic option, keep your trap closed, and listen to our insincere apologies and understanding. Your call is important—to you, not us. Go to these links for help. This is during an internet outage or should I say outrage? Other customers may have experienced this. This summary is for those who may be choosing CenturyLink in the future. Don’t you love the flowery apologies and understand as you remain muted? My name is Lou and I stand by all my reviews.

My parents ordered internet and a house phone. House phone works great. But the problem is the internet.. They sent my parents a package to set up service. They gave them a date that they would be at the house to install internet. They didn't show, so I called and requested someone to come out and install the internet in the home.. Again another appointment time they didn't show up for.. So I tried to hook up the internet nothing.. So I went to Verizon Wireless and got internet over the weekend.. And as always Verizon wireless comes through..

The one-star reviews mentioned here are spot-on. Clueless and zero respect for their customers. Repairs are performed when they finish their nap, donuts and coffee. Patience is a virtue, but with CenturyLink, it becomes intolerable.

It appears that CenturyLink no longer responds to repair tickets for landlines. Waiting four months for service repair.

Scheduled an appointment only have them no show. When I called customer service they then asked me for my social security number, date of birth and $20 before they would show up. Who needs that information for a service call!?! This is why they will never be a serious business in Watertown and are considered the worst provider in town. Not to mention they have pedestals missing covers all over town. Don’t use them, they are terrible!