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About CenturyLink Reviews
CenturyLink offers internet download speeds between 100 Mbps to 940 Mbps and monthly plans starting at $49. It provides bundling services for residential and small business customers and serves 36 states. Not all states in CenturyLink’s converge area will have fiber optic options. CenturyLink breaks its internet services down into two main categories: the DSL plan and the Fiber Gigabit plan.
Pros & Cons
Pros
- Great for gamers
- Up to 940 Mbps
- No contracts
Cons
- Gigabit not available in all areas
- Not available in all states
Bottom Line
CenturyLink offers internet, home phone and TV programming services. Most internet options are best for basic internet speeds on a few devices, but the Fiber Gigabit plan is good for heavy internet users.
Featured Reviews
We've had CenturyLink internet service in one of our Park City, UT condos for about 3 years now and we've been very happy with it. I'd highly recommend their internet service if y...
Read full reviewDan from CenturyLink came out to our home today and he installed our new internet and cleaned up outside previous cables from other companies at no charge. He was thorough, profes...
Read full reviewCenturyLink internet plans
CenturyLink offers TV, internet and phone services to customers in 36 states, though services may vary based on where you live.
- CenturyLink internet
- If you are only looking for internet service for your home or business, CenturyLink has two options. The CenturyLink Internet with Price for Life option makes it easy to browse the internet, stream videos, send emails and connect multiple users and devices. There are no contracts or price hikes.
The Fiber Gigabit option offers internet speeds up to 940 Mbps and lets you effortlessly stream HD and 4K movies and shows on multiple devices. Each device experiences symmetrical speeds and unlimited data.
You can select the internet speeds you need and browse plans based on what is important to you: streaming movies, listening to music, gaming or uploading videos.
- CenturyLink TV
- If you are looking for an alternative to cable TV, CenturyLink partners with leading satellite providers to offer an extensive selection of TV channels and programming options. The streaming TV services do not require contracts and can be customized to your TV watching needs. CenturyLink offers makes it easy to access services and premium channels such as:
- YouTubeTV
- FuboTV
- Sling
- Starz
- ESPN Plus
- Fox Nation
- Disney Plus
- Hulu
CenturyLink works with leading TV providers to connect you with streaming services that match your budget and TV-watching preferences. Customers can sign up for CenturyLink and start a free trial through the TV provider.
Each provider offers different channel lineup options, streaming options and recording services. Many offer no-contract plans with no installation requirements. Once you’ve signed up with the provider, you can download the company’s app and start steaming through CenturyLink internet right away.
- CenturyLink home phone
- CenturyLink’s home phone plans offer long-distance options and popular calling features like call waiting, voicemail, three-way calling, call forwarding and caller ID. The basic plan covers local calls, and the unlimited plan includes all of the features of basic plus local and long-distance calls. CenturyLink also offers international calling plans.
- CenturyLink bundles
- If you need internet, phone or TV packages for your home or business, CenturyLink offers bundle deals to help you combine services and save money. You can bundle two or three service options without committing to a long-term contract. Bundle options and prices vary by location.
CenturyLink internet prices
Because there are so many different service options and bundling choices, prices for the internet, home entertainment and home phone services typically vary by location.
- Internet prices
- Typical prices for CenturyLink internet services are:
- CenturyLink Internet with Price for Life: $49 a month for all speeds up to 100 Mbps
- Fiber Gigabit: $65 a month for speeds up to 940 Mbps
- TV prices
- CenturyLink doesn’t offer streaming channels, but it connects customers with leading TV providers that do. For this reason, prices and packages vary, but the average TV streaming service offers more than 60 channels and costs anywhere between $50 to $75 a month. DirecTV, DISH and AT&T TV are $59.99 a month for 24 months.
- Home phone prices
- Home phone service with unlimited nationwide calling through CenturyLink is typically around $60 a month.
- Bundle prices
- Prices and available for CenturyLink’s bundles vary by location, but sample prices for plans are:
- Home phone and internet: $85 a month
- DirecTV + internet + home phone: $145 a month
Some other fees that consumers should be aware include a broadcast fee of $2.49 per month and a sports fee of $2.49 per month
CenturyLink FAQ
Is CenturyLink a good internet provider?
Yes. CenturyLink offers fast internet speeds and the ability to choose internet programs to meet your streaming needs and budget.
Is CenturyLink DSL or cable?
CenturyLink offers DSL and fiber internet service.
What does CenturyLink do?
CenturyLink offers internet, home phone and TV programming services for residents in 36 states.
What is CenturyLink Prism?
Prism is CenturyLink’s premium HD TV programming service. Customers have access to premium channels like HBO, Cinemax, Showtime and Starz. The most basic Prism package starts at $44 a month.
Can I use my own modem with CenturyLink?
Yes. If your modem works with CenturyLink technology, you can use your own modem.
Is CenturyLink Fiber good?
Yes. CenturyLink Fiber offers fast internet speeds that make it easy for multiple devices to stay connected.
Is CenturyLink good?
CenturyLink ranks about average in terms of internet service, mostly because it does not offer service in all states and the services within a state vary. Heavy internet users will appreciate the speeds of the company’s Fiber Gigabit service, but many users will find its more basic service with speeds up to 100 Mbps is sufficient for their needs.
CenturyLink Reviews
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Reviewed Sept. 10, 2023
I am 92 years old and haven't had phone service for four weeks! Every time I call CenturyLink, they give me a DIFFERENT reason. The last one was that they only had ONE employee in my area that can work on the problem (on the "main box"). This is a national company. Why can't they bring someone else in if they need to??? This is dangerous for me.

Thank you for providing me with your phone number so that I could locate your account. To complete our verification process, please provide any two of the requested fields via this link so we can proceed.
https://www.centurylink.com/customer-acct-validation/consumer/cons-non-ssn-other.html?form_id=70781271

Reviewed Sept. 9, 2023
I ordered internet service and installation. Held me hostage for a day waiting for them but never showed up. Oh well, Century is only cheaper by 10 bucks anyway but service counts as 20 so I will have to stick with the current.

I apologize for any issues you encountered trying to get your service installed. I would be happy to help you if you would like to send me a private message.
Thank you.
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Reviewed Sept. 3, 2023
I returned my modem after moving as outlined in my contract with postage tracking. It's now been 4 months. Still no refund from this company. Ridiculous. No one knows how to resolve issue when I call. Seems like company is disorganized. The FTC will be my next report. Tired of waiting for the refund policy to be followed.

I apologize for any issues you have encountered with your modem. I would be happy to review your account if you would like to send me a private message.
Thank you.

Reviewed Sept. 2, 2023
When it rains our phones stop working...no diatone. Reported it. Had two different appointment times and nobody showed up. Neighbors also have the same problem. They were told that they could not find the problem as it has stopped raining. If they would bury the exposed cable or run new cables, it may take care of the issues.

I am happy to hear your service is once again working, and I apologize for the issues you have encountered. I would be happy to issue credit to the account for the days you were without service if you would like to complete the verification. Our case will remain open for another 24 hours, and if I receive no verification, I will need to close our conversation.
Thank you.
Reviewed Aug. 31, 2023
Centurylink changed their email system awhile back and it's been nothing but issues. Of course, according to them everything is fine. Since they changed platform, it's a hassle. When I delete emails, they'll in appear in trash can which I empty. Those emails most of the time will reappear in trash can needing emptied or those same emails from a day ago will reappear as new mail. I've constantly have to delete previous emails several times. Worst issue is my important emails stored in a personal folder will up and disappear never to return. Hopefully, Centurylink will fix problem but I doubt it since this has been going on for nearly a year.

I apologize for any issues you are encountering with your email. I would be happy to help you if you would like to send me a private message.
Thank you.
Reviewed Aug. 5, 2023
I called to address my past bill, & I got Landon on the phone, who started treating me like an idiot when I asked him to break down the expense so I can understand. He was impatient towards me when I was asking for specifics, & not have the whole expense review rushed. When I asked for a supervisor, he refused to get me one, & then said "I am going to place you on hold while you calm down" & did just that like he was sending me on time out. I could not have been most infuriated than I was, being the height of his rudeness.
It was not until I got Trina on the phone, which cost me another half hour of waiting, who turned the situation around for me, & delivered the polar opposite of what Landon woefully failed on. Trina, is outstanding, & was the reason my account was eventually resolved.

First and foremost, we want to apologize for the customer service experiences you have had. I am happy to hear the issue has been resolved. If there is anything you need my assistance with, please send me a private message.
Thank you.
Reviewed July 23, 2023
Absolutely horrible. I had 56k 20 years ago that was faster and more consistent than this garbage. They should just sell the company. I could stick an antenna in a potato and hook up some wires to it and it would work better. They should honestly pay us to use their atrocious service, instead they charge almost as much as cable. The audacity.

I apologize for any issues you have experienced with the internet. I would be happy to review your account if you would like to send me a private message.
Thank you.
Reviewed July 14, 2023
I despise CenturyLink, but it's the only option I have here. Service is slow and unreliable, and they never seem to be in a hurry to fix it when service goes out. My connection typically drops multiple times per week, but it's usually only for 15 minutes or so. Currently, there has been an outage in my area since yesterday. It took them over a day to actually acknowledge that there was an outage. It will be 5 days until service is restored. I would like to ask if I will receive a refund for the days my service is down, but I can't figure out how to actually talk to someone. Customer service seems as though it's deliberately difficult to get any information.
My problems do not seem to be isolated. CenturyLink seems to be universally hated among anyone I talk to where I live. Also, I don't have one of their modems, but they've been charging me for one for years. I was told I would have to prove I don't have their modem to get a refund or stop being charged for it. I should probably push the issue regarding being charged for a modem, but customer service is so annoying to deal with, that I just pay the money.

I apologize for any issues you have encountered with your internet. I would be happy to review your account if you would like to send me a private message.
Thank you.
Reviewed June 26, 2023
CenturyLink provides terrible internet connection and horrible customer service. We requested a technician to fix connection issues, and three times the technician missed our appointment. CenturyLink is unreliable, impersonal, and unprofessional.

Good morning,
I apologize for any issues you have encountered with your service or when trying to get it repaired. I would be happy to help you if you would like to send me a private message.
Thank you.Cherie
Reviewed June 13, 2023
I called customer service because I was overcharged by $90.00; my monthly charge is $45.00. I was told that DirecTV billed through CenturyLink was the one that overcharged me. I called DirecTV and was told that DirecTV did not overcharged me (I talked to the President's assistant). I filed a complaint with Better Business Bureau against CenturyLink. They never responded. I went on their website and use the virtual assistant. When asked the reason of my call, I started to type the detail I am writing here, the chatting closed claiming I did not respond quick enough.

I apologize for any issues you have encountered with your bill. I would be happy to help you if you would like to send me a private message.
Thank you.
Cherie
CenturyLink Company Information
- Company Name:
- CenturyLink
- Website:
- www.centurylink.com
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