CenturyLink

Even the business computer that works fine elsewhere with no issues and have wasted so much time and business as result for a re-opening of new location and CenturyLink has left me with no solution except being told it's "the technology" response and "we don't see the problem on our end" and calling worse customer. And automated voice answering is another joke to run you around to connect you to live help and on top of all of these issues to make the matter worse are customer service sometimes rude and even supervisor just tell you to call the incompetent tech support again. Like the one tech support who so incompetent that she could not even tell what is your internet status screen toolbar indicator is about yellow or red and bottom line is one star even too much for CenturyLink review.

I got home from that ordeal, to a DISCONNECTED PHONE AND INTERNET, yet had not ever received a bill! I called them, paid with a Credit card, nearly 300 to get service restored as I am and was in the wheelchair, and might need help with 911. I canceled service shortly after, as I will not do service with anyone corrupt, not as corrupt as they were to me. They offered a CREDIT CHECK, or DEPOSIT, PROMISING it was a "soft ding" on the credit score. If one passed, no deposit required. I have excellent credit, so gave them access. Then they said they STILL NEEDED A DEPOSIT but had no access to my score! Turned out it was a "hard ding". It took 9 days, over 300 YES 300 conversations, (it's documented on their records) to get a phone and internet.

It took NINE WORK ORDERS, of which I only approved one. I found their worker "DOUBLE BONDING" cable on my property without my permission or a requirement to do so. The list goes on and on, but I think you get my point. They misspelled my name on the bill, and the software code to remotely start my service, so I had to wait another weekend until that error was found. Software code was not using the correct name to remotely hookup! Their bills were not mailed to my correct address.

They served no warning to disconnect service. I am shipping their modem back today, from my wheelchair, (UPS pickup) with the PROMISE from their phone rep named Darwin, (on the records) that because of my broken leg and hospital stay, I will get my 108.+ back! Otherwise they said I waited too long (over 30 days, and they would get their MODEM AND MY 108.00!!! Time will tell. I will contact my Attorney General, and everyone I know on Social Media as a start if they try to STEAL MY 108. This time when they got their equipment back!!! I had Darwin connect to a Supervisor today, to ASSURE that this thievery stop with me! Don't use them, not ever. They even lost the ability to port my same number, due to their mix ups, so I lost a familiar number! It just does not stop with them!

Finally at 8:53 I was told that March 29th will be the next day I could be worked in. I informed the person from customer service that I was highly disappointed due to the inconvenience CenturyLink. However no matter how the support I was when it come to my service not being provided the person on the other end was steadily trying to encourage me to purchase some channels. I only called to be able to receive the service that was supposed to been provided for me however it never came through. I highly advise anyone not to go to CenturyLink unless you have the time and the energy to waste on a service that will not be provided within a timely manner!

After I hung up of course I called the 800 number and the lady who answered and helped me changed the date and set it up for Friday the 15th instead of the 19th. Now it is today Friday the 15th I waited a good part of day for UPS they never showed up with my modem so I called and asked for tracking number and they told me that I was not set up until Tuesday the 19th, I was pissed now and told them that no I did like I was told and called the 800 number and had it changed to today the 15th. They told me the lady who helped me did not do her job and there was nothing they could do. Then because I was really pissed now the guy told me he could get it changed again to Monday the 18th so I agreed he set it up and told me he was going to get me tracking number. He confirmed my email then I hung up.

Three hours later I still never received a tracking number so I called back to get it and told them it should be for delivery and set up for Monday the 18th. The new guy who answered told me no that I am not scheduled until Tuesday the 19th, now I am beyond mad and he transferred me to a manager and this guy has now even made it worse by trying to make up the most ridiculous lie to try to explain to me why no one over there does their job.

He tells me that there is 1000 operators taking orders and there is usually more than one person making an order at a time so if the person helping me put in the order and pushed send a second after someone else I would not get the order sent or scheduled and after they hit send they do not know if their request was accepted, which he thought I would believe that. Even if I did not have company that consulted customer service call centers and how things work and order set up and scheduling software works I would never believed that story. There is not a software in the world that lets you put in an order without letting you know right then and there if it is accepted and confirmed for that request.

He told me there is nothing he can do and that I am screwed until Tuesday the 19th so I told him to give me a tracking number and he gave me some number and then he acted like he got on UPS website and tracked it and said yes it is scheduled for the 19th. After I hung up with this guy I got on my computer and put in the tracking number and it was not even a real tracking number. This company and service is absolutely the worst. I am going to keep my order scheduled and set up this service just to see if what else they are lying about, I am very curious now if what they told me was true about the service. I want to know so if they are lying about that as well I will be filling out and reporting to as many place I can and I am going to be doing in regards to this customer service. I honestly do not know how they are in business, I am not keeping my service after I check it out.

I have never in my life ever wrote a review on any company or service but this being so bad I had to write this one and I am going to write one and copy it to post as many places as I can so that if anyone is out there trying to decide if they want to go with this service. Hopefully they read this. Save themselves with the problems they will have using this company. Quincy.

It stunning and not surprising to discover thousands of complaints on this ConsumerAffairs site and nothing more than a ONE star rating out of a possible FIVE Stars! I would give CenturyLink and their indifferent executives ZERO stars if that was an option. I even took screenshots of my pointless chat messaging repair person to prove their total lack of responsiveness! Stay far away from the lousy excuse for a company!

My DSL connection constantly stops every single day, multiple times a day. My modem tries to retrain itself more than 30 times a day and this is the 4th modem we have had. I get 100,000+ CRC errors hourly every single day. I get slower than dial-up speed 88% of the time. And I pay $45 a month for this service. TRASH! TRASH TRASH TRASH TRASH TRASH! ** THIS COMPANY. Hope you guys die in a sewer hole.

I contacted DirecTV and asked my balance and was told (which I already knew) that we were current, however I had to contact CenturyLink to get the service reinstated through them first. What? The service is in my wife's name, not CenturyLink. CenturyLink is trying to extort me out of money. You can read in previous correspondence through this website where CenturyLink claims to have no control in regards to the DirecTV portion of the bill. Apparently that's a lie. They were able to shut off my service even though I paid the bill every month and DirecTV acknowledged this. If you are looking for a service provider I urge you to steer clear of CenturyLink.

Original Review: Bundled with DirecTV and have a $0 balance due, yet CenturyLink is gonna cut off our service because they show a past due of $121 which was an error by DirecTV and was corrected 2 months ago. They can't seem to understand that. I have talked until I'm blue in the face. They both tell me it's the other company’s responsibility.

After hours and hours on phone, and numerous “trouble-shooting sessions” the CenturyLink customer service / “Engineer” finally explained to me that all my internal WIFI devices are all trying to update, all at the same time, for 12 or more hours every night from 17:00 of 08:00, and causing a “bandwidth bottleneck.” When I suggested that is not true, and not even possible, the CenturyLink customer service / “Engineer” personnel just hangs up on me. Nothing has ever been resolved, nothing has improved, service has actually deteriorated, and I have wasted hours contacting CenturyLink, documenting my internet speed with apps and MBPS data and even used the CenturyLink speed app on their own web pages. All my efforts were wasted, because they ignored all my data and threw it back at me as “INACCURATE / INVALID / IMPRECISE / FALSE data.

I am disconnecting my service. Because I do not have DSL internet functioning, my DirecTV (that CenturyLink bills for) does not work correctly. No streaming, no playback, record errors, buffering during watching live TV or any recordings. I can barely watch live TV on my DirecTV without numerous interruptions. CenturyLink says it is NOT their DSL problem and then blames DirecTV, and DirecTV blames CenturyLink. I am disconnecting my satellite too. To CenturyLink: If you do not want to provide your product and service to customers, just say so in your ad, do not waste our time, money, and resources with the non-existent service departments, staff reading off a pre-published script and transferring customer complaints from department to department. Just tell the truth “At CenturyLink – we don’t care and we still make money!”

The day I mailed the modems back on my way home the service tech called and told me he was there to fix the problems hahaha! He told me they should have never offered me the higher speed cause we can’t get that speed here. This company shouldn’t exist cause of what they put their customers through! I am now forced to go with Hughes Net. Hopefully they are better! Oh and Optimum is here too. Guess what company that is? You got it. CenturyLink! We need more competition here to get CenturyLink aka ATT their parent company to get on the ball for their customers and lower their prices!

I moved my home office from Lafayette CO to Loveland CO on 18 Jan 2019. On the 15 Jan I called customer service and talked to Chris and asked that he cancel my CenturyLink service as soon as possible. He explained there would be approx $150 early termination penalty as my contract was until October 2019. I said that was acceptable and thought all was finalized.

On 22 Jan I called to confirm all was canceled and spoke to Alicia who explained cancellation was set up for the next day 23 Jan. She also advised that Chris had only canceled my two business lines and not the home phone, plus internet/email was still active. Now I ask you why would I still need internet and home phone if I had already explained to Chris I was MOVING and selling my house in Lafayette?

On 01 Feb I get my bill of $255.61 which I paid immediately. It was received as usual. I called again and spoke to Rhonda who told me the home phone was STILL CONNECTED! She also explained that if I canceled the internet, I would lose my email which to say the least was upsetting as no one had mentioned that previously. She said I could keep just the internet/email for $70-$80 month. I said I would give that some thought but likely would make other arrangements. She said to call back in 1-2 weeks to see that all was finally canceled correctly.

On 21 Feb I get a new bill for $370.27 which is due 06 March. I have NOT paid that bill as I cannot get a straight answer as to what the hell it is for! Rather than speak to another kind, solicitous employee who goes on to do absolutely NOTHING we discussed I tried the computer chat and “spoke” to Jeneva ** on 4 March. She kindly explained that I had no option but to pay the new $370.27 and I would likely get another bill after I pay the current one.

She then put me through to Alba ** who gave me an order/cancel # **. Now remember this is 21 Feb and I called and canceled EVERYTHING with Chris on 15 Jan and this “new” cancel order number is still my HOME PHONE! (**). I am a woman business owner, a senior and disabled. I think the way I have been treated is disgraceful and I would never recommend CenturyLink to friends, family or indeed clients. I have always paid my bills on time and was a loyal client for almost 15 years and indeed a residential client since 1993!

I am requesting an actual review of this terrible experience and I want a FINAL bill from you bearing in mind the failure to cancel per my request was totally on your end. I will NOT pay the current bill $370.27 until I get both a resolution and an apology from a CenturyLink manager who has at least a modicum of authority.

It is now March 9th and I am still waiting for my $300 Visa card rebate. The lady also stated that the DirecTV guy would come out and would do the install in a completely professional manner. Well that was a complete lie too because I had to go behind him and clean up the mess that he dropped in my backyard of screws, wiring, zip ties. He did not secure the hole that he drilled through my house to install the wire to my television. He left trash on my roof. I had to go to Lowe's and buy a cover for the inside of the house where he put the wire through the wall and I also had to secure the outside hole because it was loose and water and insects could have crawled through it into my house. When I called CenturyLink to complain, all I got was, "You need to call DirecTV about the installer and we're sorry that she told you misinformation. Will re-educate her".

Now I get my bill for this month and it's three times what I was promised. CenturyLink is a monopoly in the country part of Tallahassee Florida. They don't give a damn about you. I will treat you like crap and lied to you. I would stay away from CenturyLink. I promise you that you will have issues with them. Maybe not at first oh, but you will have issues with them. I am currently seeking a new avenue for high-speed internet and cable television at my home. I hope to be able to call CenturyLink and tell them in a very nice way to go pound sand. They have no local offices in Tallahassee so that I can go talk to human. You have to call an 800 number and deal with somebody in a state very far away. Again let me repeat... Stay away from CenturyLink at all cost.

In early January 2019 people were texting me saying they couldn't reach me by landline, phone rang and rang, or was immediately cut off, one person heard voices on my line. Tried to resolve that and then my dial tone went so I couldn't receive or make calls. Used all my cell phone minutes trying to deal and requested another ISP. When I cancelled CL on January 18 I told them new provider installing on the 19th. I was not informed that to keep my old phone number I should disconnect after the 19th so my phone number could be ported over. Had to re-open a new account for porting over the number and was not told that would cost $60. Account open for 6 days and after much frustration for the new ISP and myself, I got my old phone number back. For 6 days got a bill for $109.84, due 2-27.

On 2-25 I used their automated phone system to pay the balance, which had changed to $86.72 due to refund. I paid that amount but the amount failed to show up in my checking account. Today I spent the entire afternoon trying to straighten out this final bill mess. CL reps told me an incorrect account number had been entered and my credit union rejected my payment. Credit union said not so, CL needs to re-post. CL claimed they can't re-post but could take my payment by phone for $3.50 charge. Why should I have to pay a charge when I'm correcting Century Link's error??? I paid the $86.72 - again with the additional $3.50 and learned my current bill was now $116.84, which appears to be a $7.00 late charge tacked on to their initial bill of $109.84.

Now I learned there is a $30 fee for the returned payment. Funny how I have paid almost all of my bills for many years using my checking account number and routing number without the slightest problem - until I used Century Link's automated system. The most incompetent business I have EVER had the misfortune of encountering, and bordering on scamming customers for every nickel they can figure out a way to collect - in addition to paying for service that was either non-existent (phone) or so intermittent as to be non-working (internet).

They have tried to repair, and have checked lines - my home is fine, it's in their own systems. Exactly the same thing that happened when I had Quest - bad service that slowly deteriorated to practically non-existent, techs checked lines, my home okay, their problem. Had I known Century link was just Quest 2.0 (only worse!) I never would have come near the company. I'll be heading to the state AG's office with this.

Today is March 4th, and so far I have received 10 letters explaining my charges. I would have to pay to them for internet service. None of the explanations had the same dollar amounts. All 10 are different amounts. I called them on the phone and told each of the 10 people I was transferred to, my name, the account number, the last 4 of my social security number, and the fact that they are billing me for service I never received, and that I canceled the order on the 22nd of Feb. The 10th lady was very rude and told me that since I never called in (which I did repeatedly) the deposit of 75 dollars would be refunded by mail in 45 days. I then proceeded to be fairly nasty on the phone using language I was not proud of.

This is the absolute worst experience I have ever had with a company. They take your deposit, never give you service, but bill you for it, tell you that you owe them money, even though you have never even had service with them. I have all of the phone conversations with customer service recorded. If there is a lawyer reading these, I would love to be part of a class action lawsuit against them. I am a disabled vet on a fixed income and 75 dollars is a lot of money for me to just do without for 3 months because I wanted internet service with this joke of a company.