CenturyLink

My DSL light on my modem went out on 3/16/20. I called Century Link Computer Support Service Department for help on 3/17/20. Ms. ** took my call. She troubleshoot my computer from her end as well as from my end. The process took an hour to resolve. Throughout the entire process, Ms. ** remained calm, respectful and professional. Ms. ** is extremely talented, gentle and humble human being. My computer is working great now! Thank you so much for your excellent help. I enjoyed your service. I hope that I will always run into you whenever I call. I also hope that you get promoted to a supervisory position. Because you are so good at what you do. Keep up the good work!

No phone service at restaurant during busiest holiday season. Reported on Mon. And no repair available until Fri. Took 24 hrs. To get call forwarding completed to my cell phone correctly! Tony **, repair person, and another tech finally arrived, they worked a couple of hours to untangle the rats nest in the dry rotted phone box outside our building. Built rest. In 1997 and problems throughout 22 years. Fixed w/bandaids but Tony took time and fingers crossed fixed problem long term this time. It was almost worth the 5 day wait if it holds!

I had someone come a few weeks ago to repair my wi-fi because I could not get any of my devices to work after the electricity went off. It was repaired and the internet and Alexa dot worked fine. I found out later that I could not connect my printer, doorbell, or nook to the wi-fi. I called and talked with Ralph today and he had it fixed in a few minutes. He was so helpful and nice. I was very pleased. I just don't know where I can fill out an evaluation on his work, so I decided I would write a review.

I love up to 100 mg internet, but I don't think I will ever have gig speed unless I live in a large city like Mpls or St. Paul. It's been like 4 years since gig speed came out and CenturyLink has not expanded to smaller cities. CenturyLink is losing a lot of money, these phone lines are old technology. You need fiber optic lines.

I'm old. My house is old??? Tech couldn't find any of the land lines into my house that would work for my internet so he plugged it in next door. Works fine with a booster in my house...my old house. But isn't there anyway my box can come home? I have no cable or landline because I'm old...really old. And no $$$$. Bad enough I have to share my dinner with my old dog. Because we're old...really old. And have no $$$$.

CenturyLink is the worst company. Their customer service is terrible. This company is a mess. Do yourself a favor and find any other company for your internet needs. A courier pigeon would be more effective in relaying information than relying on this ineffective, mess of a company.

The most horrible company to deal with. Phone service repair needed for 2 1/2 months. On day of scheduled repair no show, call or text. Only communication from them is the monthly bill. After 2 attempts for a technician called 4 times. I stayed home from 8 am to 5 pm as the appointment time said. No show! Disconnected twice. After an hour of attempts finally reached a representative who said phone service would be repaired by 7 pm. Now 8:25 pm. No service. I have been with CenturyLink over 35 years. I’ve never had this issue with CenturyLink until May 2020. Will call again tomorrow to see if I can get a representative that will get this issue resolved.

I live in downtown Boise and CenturyLink only offers less than 1MBS upload speeds! What?! You can not do anything with that. Well, actually you can upload a video that is 500mb from YouTube in about 3-4 hours! Before you purchase service verify with a customer service rep the upload speeds in your area as they only tell you and are transparent about download speeds upfront. Its upload speeds that matter, do not make the mistake I made. I had good customer support from CenturyLink but have switched providers as less than 1MBS upload speed is extremely slow, outdated, and does not fit my needs on any level. I now have 20MBS upload speed for not too much more of a price difference. It's like going from a Pinto car to a Porsche. That same 500mb video from Youtube to upload 1-2 minutes. :)

CenturyLink’s service in Colorado Springs is absolutely awful. The best they can provide us is 7mbs, and service drops 3-4 times daily, with just one device connected to WiFi. This is the worst we have ever had, and when we call “customer service”, we routinely get disconnected. When we try to use their chat feature, it’s unresponsive. They are awful. Use someone else!

We have had service through CenturyLink since the late 1990's and never thought we would change providers, but they have truly lost my support: 2.5 hours trying to work with tech support and never getting more than 1 MB throughput. Getting hung up on after 2.5 hours because at 6 PM they closed and dropped my call. After business hours our upload speeds go back to 10 MB. Start work on Monday and I am back down to 1 MB. Finally talk to a manager after a 40 minute wait and am being told that 10 MB doesn't support online video calls despite the fact that I have been doing online video calls for 4 years without an issue until the last two weeks. My husband gets told that we need to shell out $296 for new modem and service call to get the 100 MB. Soonest he could get anyone out here is Tuesday, but if we were a new customer they could be out on Monday. Never once have I felt validated or valued by this company.