CenturyLink Reviews

I am 92 years old and haven't had phone service for four weeks! Every time I call CenturyLink, they give me a DIFFERENT reason. The last one was that they only had ONE employee in my area that can work on the problem (on the "main box"). This is a national company. Why can't they bring someone else in if they need to??? This is dangerous for me.

I ordered internet service and installation. Held me hostage for a day waiting for them but never showed up. Oh well, Century is only cheaper by 10 bucks anyway but service counts as 20 so I will have to stick with the current.

I returned my modem after moving as outlined in my contract with postage tracking. It's now been 4 months. Still no refund from this company. Ridiculous. No one knows how to resolve issue when I call. Seems like company is disorganized. The FTC will be my next report. Tired of waiting for the refund policy to be followed.

When it rains our phones stop working...no diatone. Reported it. Had two different appointment times and nobody showed up. Neighbors also have the same problem. They were told that they could not find the problem as it has stopped raining. If they would bury the exposed cable or run new cables, it may take care of the issues.

Centurylink changed their email system awhile back and it's been nothing but issues. Of course, according to them everything is fine. Since they changed platform, it's a hassle. When I delete emails, they'll in appear in trash can which I empty. Those emails most of the time will reappear in trash can needing emptied or those same emails from a day ago will reappear as new mail. I've constantly have to delete previous emails several times. Worst issue is my important emails stored in a personal folder will up and disappear never to return. Hopefully, Centurylink will fix problem but I doubt it since this has been going on for nearly a year.

I called to address my past bill, & I got Landon on the phone, who started treating me like an idiot when I asked him to break down the expense so I can understand. He was impatient towards me when I was asking for specifics, & not have the whole expense review rushed. When I asked for a supervisor, he refused to get me one, & then said "I am going to place you on hold while you calm down" & did just that like he was sending me on time out. I could not have been most infuriated than I was, being the height of his rudeness.

Absolutely horrible. I had 56k 20 years ago that was faster and more consistent than this garbage. They should just sell the company. I could stick an antenna in a potato and hook up some wires to it and it would work better. They should honestly pay us to use their atrocious service, instead they charge almost as much as cable. The audacity.

I despise CenturyLink, but it's the only option I have here. Service is slow and unreliable, and they never seem to be in a hurry to fix it when service goes out. My connection typically drops multiple times per week, but it's usually only for 15 minutes or so. Currently, there has been an outage in my area since yesterday. It took them over a day to actually acknowledge that there was an outage. It will be 5 days until service is restored. I would like to ask if I will receive a refund for the days my service is down, but I can't figure out how to actually talk to someone. Customer service seems as though it's deliberately difficult to get any information.

CenturyLink provides terrible internet connection and horrible customer service. We requested a technician to fix connection issues, and three times the technician missed our appointment. CenturyLink is unreliable, impersonal, and unprofessional.

I called customer service because I was overcharged by $90.00; my monthly charge is $45.00. I was told that DirecTV billed through CenturyLink was the one that overcharged me. I called DirecTV and was told that DirecTV did not overcharged me (I talked to the President's assistant). I filed a complaint with Better Business Bureau against CenturyLink. They never responded. I went on their website and use the virtual assistant. When asked the reason of my call, I started to type the detail I am writing here, the chatting closed claiming I did not respond quick enough.