CenturyLink

I ordered CenturyLink service, then cancelled the installation appointment because I didn't realize my wife got a self install option from a different provider. The rep kept me on the phone for 19 minutes trying to keep me from canceling, I understand that's their "job" but I already had another service. Now 3 weeks later, I am still getting bills, they sent a modem, and every time I call each rep promises to cancel the service for good. 6 phone calls in and each call start with the rep trying to "save the account" - an account that service was never started. So now 2 times a week I am following up again to stop an account that never started. CenturyLink will never get my business because I am not a customer and they have made it unusually difficult to stop an account that never started. I wish there were an option to give NO stars.

Since we started service with Century Link we have had nothing but problems, each rep told us something different, then they said we would be waived a month of internet because we couldn't get the right answers or bills. The first tech that showed was rude, didn't try to help us, just looked around the house and left. Then we were told after we set up for 20 MPS that we could only have 8 when the SECOND tech shows up. We were on the phone for hours at a time, multiple times in two weeks and nothing was changing. We just kept getting told different things. We were going to buy a new home and stuck with them while we were staying somewhere else.

Hey CenturyLink, stop replying with apologies and "I understand" and actually fix the CAUSE of these problems. Responsiveness when called out on a public forum is great but it does NOT make up for an ongoing crappy approach to satisfying customers. Quite a few companies that major on satisfying stockholders first and customers second and no longer in business. Wake up and smell the coffee. We hate your company. Yes, it has become that emotional. For years I have had no choice but CenturyLink. Over and over I have been hit with outages, lower than expected speeds, and poor service. Lines have been oversold in this area so that the bandwidth cannot support the usage.

I used CenturyLink for internet and phone usage for many years. I got tired of paying high prices for slow internet, so I cancelled my services. Now four months after my disconnection date I receive a notice that I have been sent to a collection agency. I called Centurylink and they acknowledge that my account balance is zero. They actually had to send me a refund check to get me to a zero balance. They say they have sent a lot of customers with a zero balance to collection. They would not send me anything to show they were going to remove this from collections. I have contacted the attorney general's office in Missouri. Please do the same if Centurylink is inappropriately sending you to collections.

We bought a house in the country and CenturyLink was the only provider for internet service. On October 2, 2018 we ordered service to be installed on October 16... And so it begins. At 11 pm the night before I get email saying that can't provide service for the next day. My fiance took the day off and then I see email and contact CL. We were told CL engineering department did not have ability to provide service due to their server being at max capacity and they needed to order a new card. So Oct 16 was pushed back to November (possibly?). November comes and goes and another date of December 17, 2018 is given to us. Hang on now. This gets good...

I've had CenturyLink for internet service for over 7 years. I pay over $90 a month for 10mbps and have never received even close to those speeds. When you call tech support you get transferred to a foreign country. And can never get a problem resolved nor are they willing to do a refund on your bill. As soon as Verizon has its tower up we will be switching services. I would highly recommend saving yourself a painful experience and going with any other provider for your services.

I placed my order to have CenturyLink come out to provide internet to my new home. A tech was scheduled to come on Jan 3. On Jan 2 a tech shows up and attaches a box to the house. Tells my wife since the house has not had service before a line would need to be ran. That was the last thing I have heard from this company beside the 4 order confirmations I have received via the mail. I have reached out via the chat function which told me to call engineering. I have talked to engineering twice now and they have talked circles without being able to tell me when someone will be coming out to run a line to house. All they can say is it was contracted out and it should have been done by now. This company has ignored the request to provide service except when it comes to sending me how much money I owe them that has been right on time.

This is the worst company for internet service ever. Speeds are never what you pay for. The infrastructure hasn't been upgraded for so long that it keeps breaking down. I lost internet service overnight and called immediately in the morning to report the outage. I was talking to someone who could barely speak English in who knows what country. They don't know anything about what they are doing...just reading from a script they have been given. An hour after being on the phone they decided that I did not have any internet signal coming in.

I have been a customer since before US West, and I have observed the incremental degradation of the landline quality and customer service response ongoing. I personally have experienced poor landline quality since before 2008. Almost without fail, one or both of my lines go down during moisture related events. I actually had conversations with 2 field engineer types back in 2008 (Jim ** and Andy **) that claimed they were getting ready to put in a new 100 pair cable in the neighborhood to stop the chronic weather-related problems. I was told they were very close to doing that except for some tree trimming and scheduling. Then no one would return any of my calls and the lines were never replaced.

I recently sold my company and wanted to switch the main phone number to the new owner, which took several phone calls and is still not completed. BTW, if you get Oche (pronounced O'Shea), good luck. Try for Andrea or Dominque, who are as pleasant as Oche is unpleasant.

Called CenturyLink again. Internet is sporadic and when it is working very slow. Called CenturyLink and soonest... the soonest they can have a technician is Wednesday. My daughters had a similar issue in Fort Collins which just finally got fixed.

I am over visiting my parents in Astoria and am pretty tech savvy. According to CenturyLink they claim speeds up to 100 Mbps but am averaging over 2 days a 4.2 Mbps download speed. I am currently with Frontier Communication at home and on my slow days it averages above 6Mbps and I am paying less than half for much better, more reliable and faster service than I have ever gotten in the CenturyLink connection speed. Also Frontier has local offices which I can call if there is a problem. There is nothing like having a local contact that knows the area, local outages and can send someone out usually within 1 day if there is a problem.

I've been a CenturyLink Customer for many many years, since before it was renamed as CenturyLink. However they have tested my patience once too many times. I've wasted countless hours and days over the past many months trying to repair my phone service and adjust my bill accordingly (I've also had an excruciating months-long experience trying to get my internet repaired, but that's the topic of another Kafka-esque novel). If you enjoy wasting your life away on hold and a dizzying number of call transfers by customer service people who don't know anything and don't care one bit about keeping you as a customer then by all means CenturyLink is the company for you.

We had an outage on December 31st that involved other people in this area. When it was fixed, it was fine for 5 days. For the last 4 days it drops off constantly, and the only way to get the net back, even for a few minutes, is to reboot the modem. I have had to do this 22 times today alone. I have spent hours on the phone with these people, and they all tell me it's working fine. They tell me the problem is with my modem. They tell me all manner of things, none of which are apparently true. I have had this modem checked out with D-Link and it is working just fine. The problem is a server-side issue and I wish SOMEBODY could understand that!

CenturyLink installed fiber optic to our location in April. They couldn't get their act together to transfer the phone lines until 12/4. Then they failed to port over our vital 800 #s which the old carrier deactivated on 12/31. Down for 9 days now. Another couple of weeks and we'll be out of business. Incompetent idiots.

Updated on 01/17/2019: I have been trying to get a CenturyLink rep on the line for days. I canceled my service the first week in Jan and I just got a bill for the upcoming billing cycle. I tried the chat option and was told I needed to call the retention dept. The 800 number he gave me got the same reaction as the other four numbers I called. These numbers are from the bill they sent me and online info by CenturyLink. The phone is answered by a computer, of course, and I am immediately asked if I wanted to reconnect my services with CenturyLink and when I answer no the computer disconnects my call. I have called all the phone numbers I can find for CenturyLink and the same thing happens.

I am not exaggerating when I state that this company has hands-down the worst customer service I have ever experienced at any business. I ordered home phone for my dad, who lives in a sparsely populated rural area, and therefore has an unreliable cell phone signal. I ordered the installation of two phone jacks. I was charged for both, but the tech did not install the second one at all. The phone reception is poor, and I have been trying to get a service appointment scheduled for nearly two weeks. When I call customer service, I wait on hold for 15 minutes at a time, only to be told that I must be transferred to a different department again and again and AGAIN.

The manager there, I believe his name is Clay, consistently overbooks. I've had 4 "technicians" or guys with tools show up that couldn't complete a new install. Then I was told that I had to pay $400 to have a drop placed. That was at the end of November 2018. Since then I was told that the drop was installed and my service would be hooked up on December 18th, 2018. I received a call confirming the date, it was confirmed and I took the day off. No one showed up. My next install date is for tomorrow Jan. 8th 2019. They say they are coming, however the drop still hasn't been installed therefore they still can't install the internet in my house. So long story short, I've missed 4 days of work and I'm out $400. Now I don't know much about running a McDonald's but I know when the service is bad and the same holds true for CenturyLink.

Ever since the big CenturyLink outage over Christmas, 2018, my DSL connection is CONSTANTLY FLAKING OUT every few minutes. PLEASE FIX THIS ANNOYANCE. I can't stream anything because of it. Browsing the web is painful because I keep losing the connection.

I am humiliated that I didn’t do my research on CenturyLink prior to installation. I have spent an obscene amount of time trying to speak with ANYONE who knows what they are doing!! Transfer, after transfer... EVERY TIME! My first bill... and I desperately want to cancel, and nobody can get me to the right person. It started at install... There is a cable (100 ft too long) going across my neighbor's yard, my fence and backyard. I have dogs and I am constantly watching them to make sure they don’t chew it up. Why would you leave an install that affects the customer AND their neighbor??? They said It could be months until they are back... Well if I ever get to the department that handles cancellation, I will solve the problem myself. Why would I pay $60 for that type of mess!?!? I have every call time and person written down. That is what is what I am mailing in instead of money...

I have been a CenturyLink customer for over 20 Years. We have internet service " Price for Life", at $39.00 per month, Speed up to 12 Mbps. The "Price for life," is somewhat misleading and a marketing ploy. What they should actually state is "Price for Life," until we make you upgrade your service. I keep seeing on my bill that 80 Mbps is available, but of course if I were to go with this CenturyLink would say your price for life at $39.00 is no longer valid. So it is a classic bait and switch.

I signed up November 2017 for their price for life internet service. Someone set me up with a 2nd account, then they deleted the wrong account and now deny I had the Price For Life. Customer service? They have NONE. I was put on hold forever every time I called... Chats took forever to respond, calling in more than once only to end up getting so upset that I was YELLING on the phone. (Not like me at all) I have even been told by the complaint department, "Nope you didn't have it." We are sticking with our decision that I am wrong. What? I even sent a letter saying ok. All my calls & phone chats are gone or what? Why not forgive the excess charges fees for the last few months & give the Price for Life. It seems like an easy fix for me and I would be happy with that.

I DO NOT RECOMMEND CENTURYLINK. I will never ever use CenturyLink. They have the worst customer service. My stepfather, who owned a CenturyLink account, recently passed away. He did not have a power of attorney or anything similar so we can access his account. We called CenturyLink AND went to a store to return their modem. We kept on asking how we can close the account since we do not have a power of attorney. They said at the store where we returned the modem to “just let it go, it will stop”. Of course, it did not stop, the bills kept on coming so I called again.

If I could give less than one star, I would. I had problems with my internet. This frustrates me because I know that every time I call them I will be frustrated for at least 1 to 2 hours just trying to get a simple problem resolved. They sent me a new modem but arrived late. Due to arrival, I had to leave for my winter home before even opening up the new modem. I called about 6 times trying to get to support. Each time, going through their menu tree (IVR), I would get through then the phone would disconnect almost like they were pushing wrong buttons or deliberately hanging up. I was so frustrated and had no more time to waste at that moment. I am now at my winter home and the modem is at the other location, 1,000 miles away.

Mother deceased - 2 months before company sent (by mail-no email ability) forms to switch phone into my name so I could pay bill for a summer house. Another 3 days to cancel one line (there were 2) and put on vacation rate. All had to be done on phone as they have an almost non-existent internet capability. Constantly disconnected so it always took about 3 calls to get someone stable. Calls seem to be handled by satellite people - I'm thinking from their homes. Would not use this company if you don't have to do so.

If you like paying for "high speed internet" that is very subpar this is the place for you. If not I'd suggest going elsewhere. I pay for 12mbps service that slows or goes out when the weather gets slightly ugly out. Wifi slows or goes out if more than one device is running at the same time. They claim they have 20mbps plus speeds. When I tried to upgrade to 20mbps I was informed it was impossible even though 20mbps is available in my area they just couldn't provide it. Turns out that in most of the country they simply can't provide any speed above 12mbps because their infrastructure is too old.

I have internet with CenturyLink. I want to upgrade higher speed. They messed up the line, internet got cut off not able to do troubleshooting over the phone. I have no internet since December 24. Customer service schedule to repair December 29. No one come. I call back they reschedule December 31. I waited all day. No one come. Call tech support saying they have no dispatch. Call customer service, every time I called they transferred me around to repair department. Call repair they said oh no that's customer service. Called customer service they said oh no that is repair department. Back and forth for couples to three hours every day. Now they scheduled to January 2. And the repair departments said was not sure who will be assigned. That means no guarantee a tech will come on Jan 2. I can't stay home from work wait all day for no show. Horrible experiences with CenturyLink.

Updated on 01/05/2019: I finally got a ticket issued by CenturyLink to have someone come out to investigate the problem (ticket# ** - Dec 31). The tech (Jonathan) never showed up at my house, never contacted me about the issue and closed the ticket without communicating with me. I emailed him and got no response. I called tech support and got someone in the Philippines and I asked for a language transfer. I was told by a tech support person in Florida that there was a switch that had to be fixed in Charlottesville, and to wait until the end of the day to test my speed. For about an hour my download speed was between 10 and 5 MB download, but by evening was down to the same pathetic download speed.

I wasn't even able to begin internet service. I ordered service on 12-14-18. I was told service would be scheduled to begin on 12-28-18 and the time between the order and the start date was so they could mail me a modem that I could set up myself. From 12-28-18 to 12-31-18 I spent a total of 6 hours on hold with customer service. I was hung up on every time I asked a rep for ID for my notes. I never got a response at all from any of the online contact portals.

Once you make your payment they couldn't care less about you as a customer. After being told multiple times by several reps of different service activation dates I get told, "Well my supervisor can't do anything about it." Not only was I LIED to about the date of my service but I was also charged double! This is by far the worst COMPANY I have ever had to deal with and I wouldn't recommend them to anyone!!