CenturyLink

I have been a long time almost 20 years customer with CenturyLink for my home internet service. I pay $100 a month for "high speed" internet, which is a joke, it is far from high speed, but I don't have many options in my area so I stayed with them. Three weeks ago, and yes, you read that correctly, 3 FREAKING WEEKS AGO my neighbor's tree fell over in a storm and knocked my line to my house down. I used their online chat to report the need for service because they do not want to allow you to talk to anyone for service. I was forced to go through the "have you powered down your modem ** and the whole insane process before they would schedule my repair appointment. I kept telling them, my modem is fine... a TREE FELL ON MY LINE. They finally agreed to schedule a service tech for 4 days later.

I have been a CenturyLink customer for more than 8 years with no problems. I recently suffered a financial setback and my service was interrupted, not for more than an hour. I called immediately and paid the bill to get it restored. I was told I was a wonderful customer and they wanted to offer me an upgrade, so I scheduled the upgrade. My service wasn't turned back on by noon, so I called again and was transferred to technical support who after running through everything transferred me back to the billing department.

On 1/31/23 of this year, I, a 15-year plus CenturyLink customer at the same address, was told internet lines needed to be updated where I live & service appt was scheduled for 2/2. This appt was cancelled. One week later, phone and internet service was disconnected without warning, apparently in relation to aborted upgrades. Have spent HOURS on phone with “customer service”. NO ONE can do anything. NO ONE can give me a straight answer or plan of action. Endless, endless runaround from dept to dept, endless broken promises about when my service might be restored. Hopeless & infuriating. Hello, Xfinity, I guess.

I attempted to purchase internet from CenturyLink in January 23 as they were the only provider for my area. The modem came quickly, unfortunately my service was never activated. The initial appointment I was told they would not need access to my home, which evidently was incorrect. I had two more "appointments" scheduled and both were no-shows from the tech. I finally just cancelled and increased my AT&T hot spot allowance to run my devices. I had ordered DIRECTV Stream to use with Centurylink but never got to try it as Centurylink was never activated. Now I have to return their equipment and I'm stuck with a $100 bill for a service I wasn't able to use due to Centurylink. I wouldn't recommend this company to anyone, using my cell hotspot is fine and only cost me $5 more a month.

We had trouble with our internet service from July through August. It was intermittent to non existent. Each week a technician was sent out and they would say there was nothing wrong with it. Finally, a tech did take the time to find the problem. By then we were so fed up that we switched to Xfinity. Now we are still being charged $89.50/month for internet and phone service which we haven't had since early September when we changed to Xfinity. Trying to talk to a real person to explain the problem is a virtual impossibility.

Unable to reach customer service in a timely fashion, finally when I do understanding the agent is impossible and to make matters worse when you ask to repeat what he/she said they just hang up on you and here we go again 45 minutes later same thing happens and my service is useless. What has happened to good customer service? These positive reviews I see here have to be an error as everyone I know that has CenturyLink as their internet provider feel the same way I do, I wish there were alternatives but there are none. Last technician that came to my house over two years ago stated that it was the underground wire that was defective and they are aware of this as they never replace it.

We noticed on a Thursday that our internet was not working. They did not come until Tuesday to repair. This was the most inconvenient time to be without internet. I do not like paying for service I am not receiving.

I ordered a modem in December. Didn't get it till Jan. 16th. CenturyLink charged me for over two weeks for something I didn't even have. The service itself is fine. I just hate being charged for something I didn't have.

I have been a longtime customer with CenturyLink. Recently the modem started disconnecting from the internet every day. After dealing with their A.I. customer support every day for a week because apparently, only potential customers get to talk to human beings, they finally fixed the problem. Which worked for about 2 weeks. So now I'm looking into other options because CenturyLink can't figure out their service issue. And I don't think I should have to reboot the modem every day that I'd like to use the internet.

“Leave us alone” the real CenturyLink slogan. The CenturyLink phone menu is dedicated to avoid personal contact, creating frustration and anger. I called them because my girlfriend’s house didn’t have Internet service that we both needed. We got directive to visit web sites. Huh? It had a battery of questions on the road to oblivion, asked with simulated politeness. It announced 24 hour support followed by: the offices are closed; call back. Goodbye. We had to redial. The circuitry told us, “Typical response is a few minutes” given with the hope that we will hang up. It worked. The call began at 10:15 AM, Saturday, January 14 and we quit at 1:32 PM, over three hours later. The corporate bean counters should switch to making spoons which has a simpler technology and the desired detachment. Now, it has been 26 hours without any contact or repair. I’d call again but it’s Sunday and they want to be left alone. I stand by my review, Lou **, Munds Park, AZ.