CenturyLink

This is the worst company I have ever had the displeasure of working with. We scheduled installation at our new residence 4 times since August and still do not have service. The reps do not show up and my husband took off work 2 days for them. We had Spectrum for 35+ years without an issue... If I did not have to use them I would not!!! Not sure who they are... Lumen... Brightspeed... Name changes every day. Last technician simply took the remainder of the day off and did not show up as my husband waited. They are now saying they will not be out until December 28th. Phone techs are kind but, what good is that???? Do not use them unless you have to.

What a joke this company is let me tell you!! Their customer service team is TERRIBLE!!! Do better and train your terrible!!!! You wait for hours just to be traffic back and forth because NOBODY knows how to help you!!!

I have never in my life. Wrote a bad review until now... CenturyLink has to be the worst moral company ever for one. Don't ever trust an internet provider that's websites can't even work correctly. I by all means begging everyone Do not get CenturyLink, here's my story why. I really was excited to get CenturyLink because they seemed like a good offer and my friend said they were Good and I've had CenturyLink for a while now and it's been positive. The internet has been really really slow but I don't really need that much but now I'm in a financial difficulty and I needed to cancel my service so I went on the app and it gave me instructions to go on the website and click the cancel service button which I clicked.

There should be no reason we are now going on 36 days without our hardwired landline, there should not have been any days. When trying to get an ET on a resolution, we get a repeat of the vague statement posted on the website and instructions about resetting our modem. We DON'T have a modem, this is a LANDLINE. I had hardwired landlines that NEVER ONCE went out through numerous horrific Chicago blizzards, storms, and the occasional tornado and multiple earthquakes in Santa Cruz, CA. ET has now jumped another 30 days which is completely unacceptable.

Apparently, CenturyLink has implemented a new Microsoft email system. I'm a long-term customer and was not informed of the conversion and the potential for a disruption of service. After spending almost an hour on hold for tech support I was informed that they no longer offer telephone tech support for email - only access to a web-based repair application. Over the course of the last week, I've submitted 5 problem reports each eliciting a robo response (I can receive but not send emails on my Apple devices and am unable to receive or send on Outlook). The robo response requests an email reply for more info which of course I'm unable to perform. When attempting to use the online do-it-yourself system I was unable to reset my password and subsequently locked out of proceeding. Not sure where to turn for a resolution.

Updated on 10/27/2022: This is complete nonsense as we have been in touch with their support folks both via Facebook and on their support website on several occasions! They made some changes this past Sunday eve (10-23-22) on their Email /etc. and it hasn't worked correctly since!

I was scheduled for a service call today October 19th between 8-5. I received the confirmation email and another in the morning of the appointment. I also received another email stating my tech would be arriving today but now the time period is 2:30 to 6:30 pm. I arrived home around 6 and called to make sure I was still set up an appointment. Got disconnected then used chat. Chat came on and told me now it's 7:27 Estimated arrival and finish by 7:43 PM. Well nobody showed or called.

Horrible customer service. I’ve been without Internet for two weeks. They were supposed to come today on September 21 and they cancel my appointment constantly without Internet and when they come they fix it and a couple of months later it’s the same problem. Do not use this company. I don’t understand how they still in business.

The service is always slow even paying for business high speed. They lose service a lot. Most recent experience while talking to tech support Demetrius from Florida. He could not help me. I asked repeatedly to speak to a different tech. He refused me the opportunity to speak to anyone else. With tech support behaving this way you have no chance. Tech calls are needed frequently because of the number of issues they have.

If you want to start drinking, just go with CenturyLink. I have spent the last 5 hours trying to get decent customer service. I’ve used their app, their website, their chat function, called, and used their messaging function. I have not had a straight answer, or at least answers have changed with each conversation. We’ve had no internet since 8:30 this morning. After going through my own troubleshooting and double checking connectivity via their app, I break down and contact them. Now, their app told me I had a configuration issue. Since when I ask? Just in a morning it’s suddenly my configuration?? I think not. So I get scheduled with a repair person. Now understand that at this point, I’ve chatted to two different people and could not get an answer to a pretty specific question. I’ve called. Repairman coming.