CenturyLink

My DSL light on my modem went out on 3/16/20. I called Century Link Computer Support Service Department for help on 3/17/20. Ms. ** took my call. She troubleshoot my computer from her end as well as from my end. The process took an hour to resolve. Throughout the entire process, Ms. ** remained calm, respectful and professional. Ms. ** is extremely talented, gentle and humble human being. My computer is working great now! Thank you so much for your excellent help. I enjoyed your service. I hope that I will always run into you whenever I call. I also hope that you get promoted to a supervisory position. Because you are so good at what you do. Keep up the good work!

We've had CenturyLink internet service in one of our Park City, UT condos for about 3 years now and we've been very happy with it. I'd highly recommend their internet service if you're looking for high speed internet.

No phone service at restaurant during busiest holiday season. Reported on Mon. And no repair available until Fri. Took 24 hrs. To get call forwarding completed to my cell phone correctly! Tony **, repair person, and another tech finally arrived, they worked a couple of hours to untangle the rats nest in the dry rotted phone box outside our building. Built rest. In 1997 and problems throughout 22 years. Fixed w/bandaids but Tony took time and fingers crossed fixed problem long term this time. It was almost worth the 5 day wait if it holds!

I had someone come a few weeks ago to repair my wi-fi because I could not get any of my devices to work after the electricity went off. It was repaired and the internet and Alexa dot worked fine. I found out later that I could not connect my printer, doorbell, or nook to the wi-fi. I called and talked with Ralph today and he had it fixed in a few minutes. He was so helpful and nice. I was very pleased. I just don't know where I can fill out an evaluation on his work, so I decided I would write a review.

The day of my appointment for installation, I called 5 times to ask when the technician was coming (it was already 4pm and they said the installation could happen between 8-5). Up until 4:30pm the rep stated I was still on the for the installation as scheduled. Twenty minutes later, at 4:50pm, I received a phone call with an automated message saying the appointment had been rescheduled for the next day. Century Link forgets they are NOT the only ones who work an 8 to 5 Monday to Friday and think we can just miss work for them to come whenever they can. It is inconsiderate and rude not to think of the life arrangements some us customers have to do when we have to do in order to have service.

Like everyone else I needed to use Zoom. I figured 'no problem' I had upgraded my internet speed a while back to 8 mbps which is the highest speed I can get at my home. I ran a speed test and found that I was getting 5.8 download and .7 upload. Whaaat? Monday I called CenturyLink. After almost 4 hours and being passed to five different people I finally found someone who basically said "that's as good as it gets".

We moved halfway across the country because CenturyLink promised us there was service in our new location. When we arrived, the technician informed us that the cable was frayed and he couldn't get us connected. He told us to put in a ticket with CenturyLink and a repair team would come out to service us promptly, and that time was of the essence because frost and snow would make digging the cable trench impossible by November.

I have been "on hold" after calling Centurylink for assistance for over 30 minutes. I thought I would take the wait time to write this review. The internet service itself is average, nothing special. The cost is average as well. Where they do exceptionally poor is in customer service. I have called their "service center" a number of times. Always the same horrible experience. Waiting 45+ minutes to get assistance is completely unacceptable. I would NOT recommend this company. I will be disconnecting service and switching to another company.

I have been a CenturyLink customer for awhile now! Paid my bill on time! Put up with her billing ahead of schedule all the time! They've stopped my internet service a few times by "computer error"! Now last night they turn my internet off at 9pm! I call today and someone that wasn't me was allowed to cancel my services and move it! So now they want me to pay another deposit and start all over again over something that I DIDN'T DO AND WASN'T MY FAULT! ALL this during covid-19, where having internet is controlling my kids school, my work and our life stuck at home! I'm switching my services to Suddenlink! I'm already one step ahead that a stranger canceled my account with them! This is not how you run a business nor have you correct a mistake on your part!

I’ve called 4 times and I’ve waited 1 hour to 2 hours and when they pick up end the call they don’t even let me talk. I been using the chat online and it helped me resolve some issue and they said I need to talk to a representative and I called today and I’m still waiting for about 1 hour and 30 minutes. They need better representative to answer like for the chat online people.