CenturyLink

I was experiencing a problem with my computer and iPhone both connected to wifi. I kept losing connection and the computer speed was slow. The technician replaced my old router, did a speed check, and got the speed up where it should be. This fine gentleman went above and beyond. He was so polite, pleasant, friendly, respectful, and just a fine gentleman. I also found out that in his spare time he serves his community in a most outstanding way. Just an all-around good guy. Century Link could use a few more service technicians like this gentleman. I could not find anything with his name on it. I am sure he would not be hard to locate. Please give him a Kudo. (I called CenturyLink but made no effort to locate him so I could give him a personal Kudo).

Once I got past the initial ordering process the service has been pretty good. I have had it for about 2 years, had only one call which was handled quickly. Service has been reliable. No downtimes since installed.

CENTURYLINK has had a bad reputation for a long time. I have helped a lot of my computer customers when they have had problems with the internet service. I recently moved in a new neighborhood and was dreading having CenturyLink. I went online to find out about service and was pleasantly surprised to see high speed service at a very reasonable price. I was able to order it and have the new router and installed it myself with some phone help. It was very easy to set up and is working like a champ. I'm getting 50-60 Mbps on a stable line and even had it at 70 Mbps. Upload runs consistently at 20 Mbps. It's great for streaming tv and many other options.

Communication was difficult for set up because I was on hold for 30-45 minutes each time. The company who laid wire was different than the company who connected it. The company who connected it was different from the troubleshooter. One hand doesn’t know what the other one's doing. It’s a BIG MONOPOLY!

I don't like that new people get a bigger discount than a person who has paid their bill on time for years. I would like a faster internet speed but it is not in our area. But the cable is enough for me. I like that we can record and watch.

My family has been with CenturyLink for a few years now and it's crappier than ever! It's honestly ridiculous how SLOW the internet is. Even GOOGLE says it's slow! 3.35 MBPS?! I was promised wayyyy faster speed than that. I'm telling you CenturyLink be scamming people with false advertisement. I personally wouldn't recommend this scam company.

Centurylink has two kinds of employees, sales and collections. Sales are super nice, you'll get straight through and they will promise you the world. Thank god I found out about how rude, unhelpful, and busy their billing department was before signing up. I had talked with sales and we had scheduled to have a tech come out. Due to schedule conflicts I had to cancel the appointment. The sales rep assured me they would keep my account open until I was ready to set something up but until I connected service, I would not be billed. The next time I heard from centurylink was when they sent me a bill for over $400 and a disconnect notice for service that was never set up.

Their customer service is who you have to get through on your way to the fiery pits of hell. Their “virtual assistant” is a recording that is attached to jack-in-box, no matter what selection you make once the box pops they hang up on you. We’ve paid for service for two months and our house hasn’t even been wired for service. When I FINALLY got through to some utilizing their chat which is manned by genetically altered raccoons, it seems that we will have internet eventually or maybe never but definitely sometime before I chuck this router in to a lead box and bury it. It’s so bad that not even Centurylink employees can get through to other centurylink employees to get help. It’s basically the human centipede version of internet. Literally anything is better, including eternal damnation.

I would like to report my experience with CenturyLink. I had a internet connecting issue and the help desk just told that they can fix it after 3 days and they disconnected without even booking the appointment, the issue is I work from home and my wife is also work from home. The issue is the help desk girl did not connect me to supervisor and did not book the appointment also. This is not acceptable especially when everyone is working from home. I would never recommend this provider. They are not at all professional and don't care much about the customer.

I have been trying to get Internet with CenturyLink for the last 6 months. It's been one thing after another. Most of the issues with getting new service have been sorted out, except for the actual install. They have rescheduled my appointment for the jack install and hook-up at the pole, 3 times in the past few weeks without telling me. It's always no call, no show. I can't afford to sit at home waiting for a tech who never shows up. The last excuse was the tech didn't have the proper tools and the line hasn't been dropped. The line has been in place for several weeks. I'm at my wit's end with this company and I don't have any other options!