CenturyLink Reviews

After being a CenturyLink customer for *many* years, I had to cancel service since I was selling my house and moving into an apartment. I called CL nearly a month before closing, at the day of closing, and when I received the final bill. The final bill was for the whole month and the agent ("Senna") said they could not/would not issue a refund or prorate for the half of the month when the house was no longer mine. The amount of money is NOT the issue. The issue is: (a) I gave plenty of notice (b) I cancelled exactly when their agents said I should cancel (c) They assert because THEIR system has already printed bills, they CANNOT do ANYTHING to help. TERRIBLE CUSTOMER SERVICE!

Horrible customer service, I mean absolutely horrible, every internet service provider goes down, but CenturyLink is the only one that treats their customers like they’re not customers. I wish there was a way to score lower than 1 star. My Internet was down, they would not send a technician, they would not give a refund – truly unbelievable company policies.

I don’t have CenturyLink, but my elderly mother does. She still has a landline. She can only receive calls and not call out. So I called CenturyLink and I had to talk to someone through texting and that wasn’t too helpful, so I called them and that was a waste of time. So I had to go back to the texting. Ugh! I told them my concerns about her not being able to call out and what if she had an emergency? She is elderly after all. And I ask if they could send someone out today and they said that they have no repairmen available on weekends. What??? How does that even make sense? So she has to wait till next week. Needless to say, I am very angry. And she better not have an emergency!!!

I understand service disruption like APS during storms, and the four day one with CenturyLink. I can’t forgive their roboservice. Both chatbot and humans are programmed with the same non-verbal instructions: choose our pathetic option, keep your trap closed, and listen to our insincere apologies and understanding. Your call is important—to you, not us. Go to these links for help. This is during an internet outage or should I say outrage? Other customers may have experienced this. This summary is for those who may be choosing CenturyLink in the future. Don’t you love the flowery apologies and understand as you remain muted? My name is Lou and I stand by all my reviews.

My parents ordered internet and a house phone. House phone works great. But the problem is the internet.. They sent my parents a package to set up service. They gave them a date that they would be at the house to install internet. They didn't show, so I called and requested someone to come out and install the internet in the home.. Again another appointment time they didn't show up for.. So I tried to hook up the internet nothing.. So I went to Verizon Wireless and got internet over the weekend.. And as always Verizon wireless comes through..

The one-star reviews mentioned here are spot-on. Clueless and zero respect for their customers. Repairs are performed when they finish their nap, donuts and coffee. Patience is a virtue, but with CenturyLink, it becomes intolerable.

It appears that CenturyLink no longer responds to repair tickets for landlines. Waiting four months for service repair.

Scheduled an appointment only have them no show. When I called customer service they then asked me for my social security number, date of birth and $20 before they would show up. Who needs that information for a service call!?! This is why they will never be a serious business in Watertown and are considered the worst provider in town. Not to mention they have pedestals missing covers all over town. Don’t use them, they are terrible!

I canceled my service today without having another service in place. I would rather never have the internet again, then deal with this POS company. How many horrible reviews does one company need before it STARTS giving better service. My complaint is similar to the previous 900 customers that complained. HORRIBLE service, outages on a Wednesday will not be resolved until the following week. Do not get this service if you are working from home, they will leave you without service for days. Meanwhile, the Techs don't work on the weekends, and there isn't a customer concerns department. I guess everything is going so well, they can all relax!!!!

This company is a complete joke. I lost my house in Oct 2024. I tried to cancel my service online. They said I couldn't cancel. I had to call in, I called. They made it very difficult. Tried to put my account on hold and transferred me around one automated system after another. 3 hours later I was told my service was canceled. I moved into my car and my phone was shut off. I didn’t think nothing of it. I just got a phone. Mind you. It's 18 months later and I find out they never canceled it and all they can do is cancel it for me. Now they asked for my confirmation number from before. I gave it to them and they said, "There’s no record of you ever trying to cancel." I asked, "When was the last time someone talk to me?" They said, "Oct of 2024" so I said, "What do the notes say?" They tell me I tried to cancel but I was referred to an agent.

Worst internet connection, super slow service, and if you have issues with your account good luck getting ahold of a person. Canceled my service just to be charged another month. What a fraudulent company. I'd NEVER do business with this company again.

Found out that my Service was sold to Quantum Fiber, which is owned by AT&T. I only found out when I called Century Link for Support on my Modem/Router Combo, as it is old and probably is the reason for my internet drops as of late. There was Email they sent me shortly after I started reaching out to them, stating they will still service my account, process payments, and anything billing related... when I called in, they told me to talk to Quantum Fiber. After talking to Quantum, they told me that Century Link is still servicing my Account so I need to speak with them about my issues. The Rep I spoke with would not veer off the script, told me he could not help me and that I needed reach out to AT&T.

My bill was 54, now 86 and service isn't even good, not to mention customer service sucks. Every time I pay bill I have a hard time logging in to account, I get an error and if you call they don't help.

One star, but is actually a zero star review. My internet went down late-February 2026 and Centurylink informed me I won't have my internet service back until November 2026 due to a "wide-area outage." A friend scoured the net looking for info on this outage, but no info anywhere. I used the Centurylink Chat service multiple times to get details on this outage but got nowhere. These Chat people are poorly trained and a complete waste of time. I've filed complaints with the FCC as well as the Louisiana AG's office, Centurylink's headquartered state, along with a cc: to the AG office in my home state.

Century Link did everything possible to make it hard to move my phone line to another carrier. The whole process took two weeks. My new provider was stonewalled by CL. CL hung up on the new provider and referred them to bogus phone numbers. CL would not work directly with me to provide a transfer pin. When my line was finally in service with the new provider, CL would not close my account for several days so they could rack up more charges on my account. Totally unethical company. I hope they go out of business. Don't even deserve 1 star. They made money off me for 15 years.

Wish I could give a 0 star review. Just had the worst time trying to cancel my slow internet through them. They have an option to do it online but it doesn't work because (I'm assuming) the company is dying and they haven't updated anything since 2003. I had to call to cancel. I was on hold for about 10 minutes before I spoke to a actual human.

I cancelled CenturyLink in June 2025 after years of struggling with terrible internet. I would imagine monks in the Siberian wilderness have better internet than what CenturyLink provides. Regardless, I returned the equipment in June, 2025. In August, 2025 my bank account was debited $160 for non-return of the equipment. I initially couldn't locate my tracking number, but was promised by CenturyLink that if I found it I would be refunded. I soon found the tracking number and called again. They acknowledged receipt of the returned equipment and said a refund would come in the mail within 15-30 days. No refund came.

I was a customer for several years, when I went to disconnect my service, I spoke with a fellow on 1/20/26, I was visiting my family in Ohio for my mother's 90th birthday. When I got home, they were still charging me and said there was no record of the call. I called and had the number on my phone, but they seem to think I just called the number and did not talk to someone for some reason. If you never plan to leave, I had little problems before, new coverage is much better though. Look around and do not be fooled by the forever pricing.

If I could give a negative number on this review, I would. This is the worst customer service and the worst service of any company I've ever had to deal with. We had intermittent outages for over a month resulting in a mass of eight hours of working service in 30 days. No refunds available for intermittent service. Nor do they repair it. They say they're coming out and they say it's repaired. It works for 30 minutes and it goes down again. It's impossible to speak to a real person. I'd rather go without Internet than being involved with this terrible company.

Had an outage a week ago, and with Arizona heat and a connected thermostat, this was urgent. The tech finally shows up and discovers their terminal was literally placed in my neighbor’s horse stall and destroyed. He promised a temporary fix and follow‑up. A week later—no internet, no thermostat, 90+ degrees in the house with my elderly mother inside. We call, and they claim no record of the repair or relocation ticket. Total incompetence. Hours of escalations, multiple employees who can’t follow basic instructions, and still no help. Empty promises, zero urgency, and absolutely no accountability. CenturyLink/Lumen is a nightmare. Don’t waste your money—this company will fail you when you need them most.

CenturyLink has to be the most unorganized company in the phone business. From the phone agents and the supervisors continuously lie about fixing a phone repair to the unskilled techs in the field that can't figure out how a phone line works is just pathetic. Estimated over the last 3 years, I have reported the phone 40 times of improper service. They can't fix anything to make it last. At one point, the phone line ran above the ground and hanging off the field fence line instead of burying it. Between the weather elements and the rodents, doesn't take a rocket scientist to see it won't last long but yet that is CenturyLink. Motto should be we can't fix it correct and will be back next week for another attempt.

FIRST THEY DISCONNECTED MY WIFI WITHOUT CAUSE OR WARNING!! THEN IT TOOK 11.6 HOURS (two pages of notes cataloged interactions) and SIX Days to cancel service so they can stop billing for a PHANTOM service. DO NOT WALK, RUN AWAY FROM THIS COMPANY. I TRULY HOPE THEY GO BANKRUPT!!

I canceled my service in October of 2025 with a negative balance of $33.00. It's now the end of February and still no refund. CenturyLink somehow forgot to process my refund. I called in November and was told that I would see it no later than January 20, 2026.. On January 25 I called and my request had once again slipped through the cracks. Check promised in 2-4 weeks. Nothing. Called today and it's another 2 weeks out. I'll believe it when I see it. Sneaky cash floating SOBs.

I set up my account with Century Link about 13 years ago, and has never missed a payment. I switched to a different plan about five years ago, maybe, and they guarantee me that the price would never change. So I set up an automatic payment from my bank, and never missed a payment. However, they did change the price, by $.29 maybe, and didn’t really inform me until afterwards.

DO NOT USE THEM! (My 2 custom ring lines don't work.) The absolute worst company that I've ever dealt with any industry and I'm in my 60's! Today is 2/17/26 and I've had 5 different appoints. to repair something going back to Jan. Nobody has ever made it. The 1st appoint. a guy emailed me and said it was a 2 hour job and he'd do it the next day but he never showed or contacted me. I've had 4 appoints. since and nobody's showed up or called! The window is between 8-5 so I've wasted 5 whole days!

Absolutely the most worthless Internet on the planet. 10 MB download speed for $70. Their customer service is the worst I've ever seen. They charge you $70 for nothing and it goes down in my area at least once or twice a month. Do not use their service. You can get Starlink for $50 a month the equipment is free and you can install it yourself. I will look forward to the day that this company is no longer in service.

CenturyLink has the worst costumer service. You cannot get to a live person very quickly. Usually about a 30 minute wait if your lucky.. I canceled with this provider numerous times and finally even made sure I was canceled with a representative and after a month still received a bill. Not sure how they feel I owed them since I had no services from them? Then the modem issue. My system went down and over the phone the said it was the modem. It was not. So after purchasing a new modem from them they were going to charge $10.00 a month. I figured I would be paying that amount for life, so I paid full price for it almost $900.00. They continued to bill me for the modem. I called and asked why and they said they did not know how to fix it. So there you go. Think twice before dealing with these crooks. You have been warned.

I called to cancel service due to the death of the customer and explained that I was the appointed Personal Representative. The Centurylink rep wanted me to verbally say the deceased person's personal password? I tried to explain that I would have no way of knowing the PW, and I could not access the computer anyway, as people don't give out their passwords. The rep then said the best she could do was send a code to the deceased person's e-mail, which I had already explained was impossible. Turned it over to my lawyer and am working on ending my own service ASAP.

Been without phone service for over 3weeks, called for a tech to come out and check the system out 2 weeks ago. The tech was going to be here between 8a-5p. Sat where I could see a tech pull up in front of the house. All day I sat there. The tech never showed up. When I called to find out why first I was told that I was a no show, then it was the tech showed up checked the lines and discovered it to be along the cable line.

Oh wow I am not sure if theres enough room for my review and all the ways this company has been the worst internet service ever. To start it took 9 weeks to get it connected with promises every few days of activation. But it did finally happen. Now they have cut my service off over a month ago due to their mistakes and negligent people. They only want to make excuses and lies for their own business ways. I have proof of all that I am going to say. I paid my bill on the 5th of December but they failed to apply it until the 9th. Well ok whatever thats when the bill was due.