CenturyLink Reviews

The one-star reviews mentioned here are spot-on. Clueless and zero respect for their customers. Repairs are performed when they finish their nap, donuts and coffee. Patience is a virtue, but with CenturyLink, it becomes intolerable.

It appears that CenturyLink no longer responds to repair tickets for landlines. Waiting four months for service repair.

Scheduled an appointment only have them no show. When I called customer service they then asked me for my social security number, date of birth and $20 before they would show up. Who needs that information for a service call!?! This is why they will never be a serious business in Watertown and are considered the worst provider in town. Not to mention they have pedestals missing covers all over town. Don’t use them, they are terrible!

I canceled my service today without having another service in place. I would rather never have the internet again, then deal with this POS company. How many horrible reviews does one company need before it STARTS giving better service. My complaint is similar to the previous 900 customers that complained. HORRIBLE service, outages on a Wednesday will not be resolved until the following week. Do not get this service if you are working from home, they will leave you without service for days. Meanwhile, the Techs don't work on the weekends, and there isn't a customer concerns department. I guess everything is going so well, they can all relax!!!!

This company is a complete joke. I lost my house in Oct 2024. I tried to cancel my service online. They said I couldn't cancel. I had to call in, I called. They made it very difficult. Tried to put my account on hold and transferred me around one automated system after another. 3 hours later I was told my service was canceled. I moved into my car and my phone was shut off. I didn’t think nothing of it. I just got a phone. Mind you. It's 18 months later and I find out they never canceled it and all they can do is cancel it for me. Now they asked for my confirmation number from before. I gave it to them and they said, "There’s no record of you ever trying to cancel." I asked, "When was the last time someone talk to me?" They said, "Oct of 2024" so I said, "What do the notes say?" They tell me I tried to cancel but I was referred to an agent.

Worst internet connection, super slow service, and if you have issues with your account good luck getting ahold of a person. Canceled my service just to be charged another month. What a fraudulent company. I'd NEVER do business with this company again.

Found out that my Service was sold to Quantum Fiber, which is owned by AT&T. I only found out when I called Century Link for Support on my Modem/Router Combo, as it is old and probably is the reason for my internet drops as of late. There was Email they sent me shortly after I started reaching out to them, stating they will still service my account, process payments, and anything billing related... when I called in, they told me to talk to Quantum Fiber. After talking to Quantum, they told me that Century Link is still servicing my Account so I need to speak with them about my issues. The Rep I spoke with would not veer off the script, told me he could not help me and that I needed reach out to AT&T.

My bill was 54, now 86 and service isn't even good, not to mention customer service sucks. Every time I pay bill I have a hard time logging in to account, I get an error and if you call they don't help.

One star, but is actually a zero star review. My internet went down late-February 2026 and Centurylink informed me I won't have my internet service back until November 2026 due to a "wide-area outage." A friend scoured the net looking for info on this outage, but no info anywhere. I used the Centurylink Chat service multiple times to get details on this outage but got nowhere. These Chat people are poorly trained and a complete waste of time. I've filed complaints with the FCC as well as the Louisiana AG's office, Centurylink's headquartered state, along with a cc: to the AG office in my home state.

Century Link did everything possible to make it hard to move my phone line to another carrier. The whole process took two weeks. My new provider was stonewalled by CL. CL hung up on the new provider and referred them to bogus phone numbers. CL would not work directly with me to provide a transfer pin. When my line was finally in service with the new provider, CL would not close my account for several days so they could rack up more charges on my account. Totally unethical company. I hope they go out of business. Don't even deserve 1 star. They made money off me for 15 years.