About CenturyLink
CenturyLink offers internet download speeds between 100 Mbps to 940 Mbps and monthly plans starting at $49. It provides bundling services for residential and small business customers and serves 36 states. Not all states in CenturyLink’s converge area will have fiber optic options. CenturyLink breaks its internet services down into two main categories: the DSL plan and the Fiber Gigabit plan.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- Great for gamers
- Up to 940 Mbps
- No contracts
Cons
- Gigabit not available in all areas
- Not available in all states
Bottom Line
CenturyLink offers internet, home phone and TV programming services. Most internet options are best for basic internet speeds on a few devices, but the Fiber Gigabit plan is good for heavy internet users.
Top CenturyLink Reviews
- 4,211,805 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
We've had CenturyLink internet service in one of our Park City, UT condos for about 3 years now and we've been very happy with it. I'd highly recommend their internet service if y...
Read full reviewDan from CenturyLink came out to our home today and he installed our new internet and cleaned up outside previous cables from other companies at no charge. He was thorough, profes...
Read full reviewCenturyLink internet plans
CenturyLink offers TV, internet and phone services to customers in 36 states, though services may vary based on where you live.
- CenturyLink internet
- If you are only looking for internet service for your home or business, CenturyLink has two options. The CenturyLink Internet with Price for Life option makes it easy to browse the internet, stream videos, send emails and connect multiple users and devices. There are no contracts or price hikes.
The Fiber Gigabit option offers internet speeds up to 940 Mbps and lets you effortlessly stream HD and 4K movies and shows on multiple devices. Each device experiences symmetrical speeds and unlimited data.
You can select the internet speeds you need and browse plans based on what is important to you: streaming movies, listening to music, gaming or uploading videos.
- CenturyLink TV
- If you are looking for an alternative to cable TV, CenturyLink partners with leading satellite providers to offer an extensive selection of TV channels and programming options. The streaming TV services do not require contracts and can be customized to your TV watching needs. CenturyLink offers makes it easy to access services and premium channels such as:
- YouTubeTV
- FuboTV
- Sling
- Starz
- ESPN Plus
- Fox Nation
- Disney Plus
- Hulu
CenturyLink works with leading TV providers to connect you with streaming services that match your budget and TV-watching preferences. Customers can sign up for CenturyLink and start a free trial through the TV provider.
Each provider offers different channel lineup options, streaming options and recording services. Many offer no-contract plans with no installation requirements. Once you’ve signed up with the provider, you can download the company’s app and start steaming through CenturyLink internet right away.
- CenturyLink home phone
- CenturyLink’s home phone plans offer long-distance options and popular calling features like call waiting, voicemail, three-way calling, call forwarding and caller ID. The basic plan covers local calls, and the unlimited plan includes all of the features of basic plus local and long-distance calls. CenturyLink also offers international calling plans.
- CenturyLink bundles
- If you need internet, phone or TV packages for your home or business, CenturyLink offers bundle deals to help you combine services and save money. You can bundle two or three service options without committing to a long-term contract. Bundle options and prices vary by location.
CenturyLink internet prices
Because there are so many different service options and bundling choices, prices for the internet, home entertainment and home phone services typically vary by location.
- Internet prices
- Typical prices for CenturyLink internet services are:
- CenturyLink Internet with Price for Life: $49 a month for all speeds up to 100 Mbps
- Fiber Gigabit: $65 a month for speeds up to 940 Mbps
- TV prices
- CenturyLink doesn’t offer streaming channels, but it connects customers with leading TV providers that do. For this reason, prices and packages vary, but the average TV streaming service offers more than 60 channels and costs anywhere between $50 to $75 a month. DirecTV, DISH and AT&T TV are $59.99 a month for 24 months.
- Home phone prices
- Home phone service with unlimited nationwide calling through CenturyLink is typically around $60 a month.
- Bundle prices
- Prices and available for CenturyLink’s bundles vary by location, but sample prices for plans are:
- Home phone and internet: $85 a month
- DirecTV + internet + home phone: $145 a month
Some other fees that consumers should be aware include a broadcast fee of $2.49 per month and a sports fee of $2.49 per month
CenturyLink FAQ
Is CenturyLink a good internet provider?
Is CenturyLink DSL or cable?
What does CenturyLink do?
What is CenturyLink Prism?
Can I use my own modem with CenturyLink?
Is CenturyLink Fiber good?
Is CenturyLink good?
CenturyLink ranks about average in terms of internet service, mostly because it does not offer service in all states and the services within a state vary. Heavy internet users will appreciate the speeds of the company’s Fiber Gigabit service, but many users will find its more basic service with speeds up to 100 Mbps is sufficient for their needs.
CenturyLink Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
I have been a long time almost 20 years customer with CenturyLink for my home internet service. I pay $100 a month for "high speed" internet, which is a joke, it is far from high speed, but I don't have many options in my area so I stayed with them. Three weeks ago, and yes, you read that correctly, 3 FREAKING WEEKS AGO my neighbor's tree fell over in a storm and knocked my line to my house down. I used their online chat to report the need for service because they do not want to allow you to talk to anyone for service. I was forced to go through the "have you powered down your modem ** and the whole insane process before they would schedule my repair appointment. I kept telling them, my modem is fine... a TREE FELL ON MY LINE. They finally agreed to schedule a service tech for 4 days later.
I work from home, so this was very distressing to me, but I figured there was nothing I could do and waited for my repair. Saturday came and no tech person showed up, no text, no phone call, no email, nothing. After this I finally figured out how to call into someone, it literally takes like 45 minutes to get through the stupid computer system to reach a "real person" who barely speaks English because they are from another country. This person couldn't tell me why no one showed up, couldn't help me in any way, and just rescheduled yet another appointment for a week out. I am furious at this point. I can't work, and this is getting ridiculous. I asked for a credit on my bill for services not received and was told that they would "try" to request that, but no promises.
Friday comes, no tech shows, I look online and my appointment has magically been moved to the next day. I wait the entire next day, no tech comes, no text, email, or phone call. I call yet again and finally get someone to answer. This time they promise me that someone will come the next Thursday for sure. I ask to speak to a supervisor and am told that that isn't an option, but don't worry the tech will be there no matter what. Guess what? The tech did not come, did not call, did not text or email. Big surprise huh? It has now been over 3 WEEKS WITH NO SERVICE. Someone was supposed to come today and once again NO ONE CAME. What is happening with this company? I do not understand how they are still in business. I am canceling my service and getting someone else. DO NOT USE CENTURYLINK FOR ANYTHING EVER!!! You have been warned.
I apologize for the issues you have encountered with your service and when trying to get it repaired. I would be happy to review your account if you would like to send me a private message.
Thank you.
I have been a CenturyLink customer for more than 8 years with no problems. I recently suffered a financial setback and my service was interrupted, not for more than an hour. I called immediately and paid the bill to get it restored. I was told I was a wonderful customer and they wanted to offer me an upgrade, so I scheduled the upgrade. My service wasn't turned back on by noon, so I called again and was transferred to technical support who after running through everything transferred me back to the billing department.
This happened every day multiple times a day for SIX DAYS with no service and no one who would or could help me. I was just told every day to wait because they had fixed the issue, but it would take 24 hours to restore. This is the SEVENTH day with no service and NO ONE will help me!!!! It's like none of them want to work and they just keep passing me off... I'll be leaving my equipment out in the street and tell them to come get it or it will be run over. Sick of this **. Spend your money elsewhere, people!
Good morning,
As I have not heard from you, our conversation will now be closed. If you find yourself still in need of help, you can reach us via social media, phone, chat, or email at https://www.centurylink.com/home/help/contact. We appreciate you contacting the CenturyLink Help team! Have a great day!
Thank you.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
On 1/31/23 of this year, I, a 15-year plus CenturyLink customer at the same address, was told internet lines needed to be updated where I live & service appt was scheduled for 2/2. This appt was cancelled. One week later, phone and internet service was disconnected without warning, apparently in relation to aborted upgrades. Have spent HOURS on phone with “customer service”. NO ONE can do anything. NO ONE can give me a straight answer or plan of action. Endless, endless runaround from dept to dept, endless broken promises about when my service might be restored. Hopeless & infuriating. Hello, Xfinity, I guess.
I apologize for any issues you have encountered with your service. I would be happy to review your account if you would like to send me a private message.
Thank you.
I attempted to purchase internet from CenturyLink in January 23 as they were the only provider for my area. The modem came quickly, unfortunately my service was never activated. The initial appointment I was told they would not need access to my home, which evidently was incorrect. I had two more "appointments" scheduled and both were no-shows from the tech. I finally just cancelled and increased my AT&T hot spot allowance to run my devices. I had ordered DIRECTV Stream to use with Centurylink but never got to try it as Centurylink was never activated. Now I have to return their equipment and I'm stuck with a $100 bill for a service I wasn't able to use due to Centurylink. I wouldn't recommend this company to anyone, using my cell hotspot is fine and only cost me $5 more a month.
I apologize for any issues you encountered when trying to get service connected with CenturyLink, as this is not the experience we want our customers to have. If there is anything I can help you with, please send me a private message.
Thank you.
We had trouble with our internet service from July through August. It was intermittent to non existent. Each week a technician was sent out and they would say there was nothing wrong with it. Finally, a tech did take the time to find the problem. By then we were so fed up that we switched to Xfinity. Now we are still being charged $89.50/month for internet and phone service which we haven't had since early September when we changed to Xfinity. Trying to talk to a real person to explain the problem is a virtual impossibility.
I apologize for any issues you are having with your billing. I would be happy to review your account if you would like to send me a private message.
Thank you.
Unable to reach customer service in a timely fashion, finally when I do understanding the agent is impossible and to make matters worse when you ask to repeat what he/she said they just hang up on you and here we go again 45 minutes later same thing happens and my service is useless. What has happened to good customer service? These positive reviews I see here have to be an error as everyone I know that has CenturyLink as their internet provider feel the same way I do, I wish there were alternatives but there are none. Last technician that came to my house over two years ago stated that it was the underground wire that was defective and they are aware of this as they never replace it.
I apologize for any issues you have encountered with your internet or when trying to contact tech support. I would be happy to help you if you would like to send me a private message.
Thank you.
We noticed on a Thursday that our internet was not working. They did not come until Tuesday to repair. This was the most inconvenient time to be without internet. I do not like paying for service I am not receiving.
I apologize for the trouble you experienced with the internet, as I understand the importance of having a stable connection. I would be happy to help you if you would like to send me a private message.
Thank you.
They fixed my issue very fast. Now 5 stars. Easy.
I ordered a modem in December. Didn't get it till Jan. 16th. CenturyLink charged me for over two weeks for something I didn't even have. The service itself is fine. I just hate being charged for something I didn't have.
Thank you for that information. Please use the links below to verify two of the following and the last four of the SSN.
https://www.centurylink.com/customer-acct-validation/consumer/cons-non-ssn-other.html?form_id=54085383
https://www.centurylink.com/customer-acct-validation/consumer/cons-ssn-last4.html?form_id=54085383
I have been a longtime customer with CenturyLink. Recently the modem started disconnecting from the internet every day. After dealing with their A.I. customer support every day for a week because apparently, only potential customers get to talk to human beings, they finally fixed the problem. Which worked for about 2 weeks. So now I'm looking into other options because CenturyLink can't figure out their service issue. And I don't think I should have to reboot the modem every day that I'd like to use the internet.
Hello Fred,
I apologize for the trouble you are experiencing with the internet, as I understand the importance of having a stable connection. I would be happy to review your account if you would like to send me a private message.
Thank you.
“Leave us alone” the real CenturyLink slogan. The CenturyLink phone menu is dedicated to avoid personal contact, creating frustration and anger. I called them because my girlfriend’s house didn’t have Internet service that we both needed. We got directive to visit web sites. Huh? It had a battery of questions on the road to oblivion, asked with simulated politeness. It announced 24 hour support followed by: the offices are closed; call back. Goodbye. We had to redial. The circuitry told us, “Typical response is a few minutes” given with the hope that we will hang up. It worked. The call began at 10:15 AM, Saturday, January 14 and we quit at 1:32 PM, over three hours later. The corporate bean counters should switch to making spoons which has a simpler technology and the desired detachment. Now, it has been 26 hours without any contact or repair. I’d call again but it’s Sunday and they want to be left alone. I stand by my review, Lou **, Munds Park, AZ.
I apologize for the trouble you are experiencing with the internet and when trying to reach tech support, as I understand the importance of having a stable connection. I would be happy to review your account, if you would like to send me a private message.
Thank you.
CenturyLink Company Information
- Company Name:
- CenturyLink
- Website:
- www.centurylink.com
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.