CenturyLink Reviews

Found out that my Service was sold to Quantum Fiber, which is owned by AT&T. I only found out when I called Century Link for Support on my Modem/Router Combo, as it is old and probably is the reason for my internet drops as of late. There was Email they sent me shortly after I started reaching out to them, stating they will still service my account, process payments, and anything billing related... when I called in, they told me to talk to Quantum Fiber. After talking to Quantum, they told me that Century Link is still servicing my Account so I need to speak with them about my issues. The Rep I spoke with would not veer off the script, told me he could not help me and that I needed reach out to AT&T.

My bill was 54, now 86 and service isn't even good, not to mention customer service sucks. Every time I pay bill I have a hard time logging in to account, I get an error and if you call they don't help.

One star, but is actually a zero star review. My internet went down late-February 2026 and Centurylink informed me I won't have my internet service back until November 2026 due to a "wide-area outage." A friend scoured the net looking for info on this outage, but no info anywhere. I used the Centurylink Chat service multiple times to get details on this outage but got nowhere. These Chat people are poorly trained and a complete waste of time. I've filed complaints with the FCC as well as the Louisiana AG's office, Centurylink's headquartered state, along with a cc: to the AG office in my home state.

Century Link did everything possible to make it hard to move my phone line to another carrier. The whole process took two weeks. My new provider was stonewalled by CL. CL hung up on the new provider and referred them to bogus phone numbers. CL would not work directly with me to provide a transfer pin. When my line was finally in service with the new provider, CL would not close my account for several days so they could rack up more charges on my account. Totally unethical company. I hope they go out of business. Don't even deserve 1 star. They made money off me for 15 years.

Wish I could give a 0 star review. Just had the worst time trying to cancel my slow internet through them. They have an option to do it online but it doesn't work because (I'm assuming) the company is dying and they haven't updated anything since 2003. I had to call to cancel. I was on hold for about 10 minutes before I spoke to a actual human.

I cancelled CenturyLink in June 2025 after years of struggling with terrible internet. I would imagine monks in the Siberian wilderness have better internet than what CenturyLink provides. Regardless, I returned the equipment in June, 2025. In August, 2025 my bank account was debited $160 for non-return of the equipment. I initially couldn't locate my tracking number, but was promised by CenturyLink that if I found it I would be refunded. I soon found the tracking number and called again. They acknowledged receipt of the returned equipment and said a refund would come in the mail within 15-30 days. No refund came.

I was a customer for several years, when I went to disconnect my service, I spoke with a fellow on 1/20/26, I was visiting my family in Ohio for my mother's 90th birthday. When I got home, they were still charging me and said there was no record of the call. I called and had the number on my phone, but they seem to think I just called the number and did not talk to someone for some reason. If you never plan to leave, I had little problems before, new coverage is much better though. Look around and do not be fooled by the forever pricing.

If I could give a negative number on this review, I would. This is the worst customer service and the worst service of any company I've ever had to deal with. We had intermittent outages for over a month resulting in a mass of eight hours of working service in 30 days. No refunds available for intermittent service. Nor do they repair it. They say they're coming out and they say it's repaired. It works for 30 minutes and it goes down again. It's impossible to speak to a real person. I'd rather go without Internet than being involved with this terrible company.

Had an outage a week ago, and with Arizona heat and a connected thermostat, this was urgent. The tech finally shows up and discovers their terminal was literally placed in my neighbor’s horse stall and destroyed. He promised a temporary fix and follow‑up. A week later—no internet, no thermostat, 90+ degrees in the house with my elderly mother inside. We call, and they claim no record of the repair or relocation ticket. Total incompetence. Hours of escalations, multiple employees who can’t follow basic instructions, and still no help. Empty promises, zero urgency, and absolutely no accountability. CenturyLink/Lumen is a nightmare. Don’t waste your money—this company will fail you when you need them most.

CenturyLink has to be the most unorganized company in the phone business. From the phone agents and the supervisors continuously lie about fixing a phone repair to the unskilled techs in the field that can't figure out how a phone line works is just pathetic. Estimated over the last 3 years, I have reported the phone 40 times of improper service. They can't fix anything to make it last. At one point, the phone line ran above the ground and hanging off the field fence line instead of burying it. Between the weather elements and the rodents, doesn't take a rocket scientist to see it won't last long but yet that is CenturyLink. Motto should be we can't fix it correct and will be back next week for another attempt.