CenturyLink

My DSL light on my modem went out on 3/16/20. I called Century Link Computer Support Service Department for help on 3/17/20. Ms. ** took my call. She troubleshoot my computer from her end as well as from my end. The process took an hour to resolve. Throughout the entire process, Ms. ** remained calm, respectful and professional. Ms. ** is extremely talented, gentle and humble human being. My computer is working great now! Thank you so much for your excellent help. I enjoyed your service. I hope that I will always run into you whenever I call. I also hope that you get promoted to a supervisory position. Because you are so good at what you do. Keep up the good work!

No phone service at restaurant during busiest holiday season. Reported on Mon. And no repair available until Fri. Took 24 hrs. To get call forwarding completed to my cell phone correctly! Tony **, repair person, and another tech finally arrived, they worked a couple of hours to untangle the rats nest in the dry rotted phone box outside our building. Built rest. In 1997 and problems throughout 22 years. Fixed w/bandaids but Tony took time and fingers crossed fixed problem long term this time. It was almost worth the 5 day wait if it holds!

I had someone come a few weeks ago to repair my wi-fi because I could not get any of my devices to work after the electricity went off. It was repaired and the internet and Alexa dot worked fine. I found out later that I could not connect my printer, doorbell, or nook to the wi-fi. I called and talked with Ralph today and he had it fixed in a few minutes. He was so helpful and nice. I was very pleased. I just don't know where I can fill out an evaluation on his work, so I decided I would write a review.

I'm old. My house is old??? Tech couldn't find any of the land lines into my house that would work for my internet so he plugged it in next door. Works fine with a booster in my house...my old house. But isn't there anyway my box can come home? I have no cable or landline because I'm old...really old. And no $$$$. Bad enough I have to share my dinner with my old dog. Because we're old...really old. And have no $$$$.

Dan from CenturyLink came out to our home today and he installed our new internet and cleaned up outside previous cables from other companies at no charge. He was thorough, professional, patient and very receptive to questions. Highly recommend him for your installation. 5 stars!

If I could give a negative star review I would do so. Essentially, any time I have called for service of any kind I spend 10 - 15 minutes getting through the automated "helper" which is not helpful in the slightest. Then, getting connected to anyone who knows anything or is truly willing to help is a complete shot in the dark. In short, if you want phone services and have any options other than CenturyTel go elsewhere. This is not a company you want to do business with if you have any other option.

Almost 20 yrs Internet speed paid for has NEVER been reached. We pay Double advertised speeds. Past Four Months cannot maintain connection; InSecure Connections; and Nothing. Zero service. Customer Service denial has become concerning. How can they advertise this; and now refuse to admit a problem or fix anything? NEVER Buy-Work or move into a small town without checking INTERNET Providers. This has cost us education for kids; work, dr appointment(s) at a time it should not.

I have been a customer for years in a rural area because this was the only provider available. They said it was 10 mbs but it is more like 2 mbs and when you call they say it is because there are several people in your area online. Well, we pay for 10 mbs, we should get 10 mbs in the highest usage times. They are terrible with customer service for the hard working American.

I do not understand how this company is still in business. So, I ordered Century Link and this turned into a disaster. First I was asked for a $100.00 deposit when I have a 710 credit score. I thought no big deal. Paid the deposit. Waited 8 days for the equipment and tech. Equipment shows up, no tech for a day or so. I call Centurylink and they said they would have to CHARGE me to send a tech out. I asked what happened to the first guy and they said "we never scheduled him." FIVE HOURS on the phone trying to cancel this service. They said they can NOT refund my deposit until the equipment is returned, and they BILLED me for the TEN DAYS WITH NO INTERNET.

Our senior center is always looking for ways to save money so we can pour it back into our nutrition programs. I moved our phone service to Centurylink after being given the impression they could save us money. What they failed to disclose were the taxes and long distance fees that pushed the bill up so that we were paying at least $35.00 more a month. After contacting my salesperson numerous times to try to figure out how to get the bill back under our budget, he stopped responding to my emails. I had resigned myself to the fact that we would have to let one of our lines go just to get the bill back under budget.