CenturyLink

I've had service for about 3 months. The service is reliable and the price is better than Xfinity. Their phone reps have always been very polite and respectful. It would make me a great, fair offer and I'd be off the phone in less than a minute.

They are my phone company. They have gotten better over time and are doing very well with the Bandwidth, Reasonable rates for someone on a fixed income, don't do cable, too expensive and the local Mediacom office has an old grouch for our contact and they are expensive, phones do not work when the power goes out. Centurylink is the best buy for the money under 70.00 for internet & phone.

Wish it was faster, more dependable. With so many of us now needing to rely on internet, providers may not feel the need to be Super Good. To date it fulfills our needs. Previous provider was worse. Perhaps the area I now live in is making it harder for internet providers to be Greater.

Really have liked Century Link since I first began service with them in 2017. The speed is good for me and service issues have been all but nonexistent, with only two outages in my time with them. I did upgrade once and did a change of address on my service once and it was all very easy. They do not do any high pressure contacting to try to get me to upgrade, that I like. Contact with customer support has always been good and they have been friendly. Price is comfortable for my budget.

I receive High speed internet of 40Mbps since 2017 and have not had to contact the company because of a loss of speed. I check the speed frequently and is always at or above the ordered speed. The only problem I have had with Century Link was due to a lightning strike nearby that fried a component in the Telephone box on the outside of the house.

I was told that my internet service could be upgraded from 50 to 100 mbs. When the tech arrived at my home, he searched the neighborhood and then told me there were no available "pairs" and that I should call in a month or two and request a tech to come again. Today I received an email informing me that I needed to call now (number provided) or there would be no upgrade. I spent one hour and 14 minutes on hold and then was told to call back in a month or two. I had been transferred two time, each time the person telling me that I needed to call the very number I had called.

We've had CenturyLink for many yrs with many issues with service. In the past getting a repair tech to come to house was good but now getting a house call is ridiculous. I called last week about our speed fluctuating and losing signal. Talked/chatted with 6 people trying to get help. All tried to "fix" the problem from behind a desk, and use a call back # is a joke. Did have one tech call back 2 did not one hung up. What a waste of my time! The last one I chatted with did lower my bill but no service was set up. That was Fri. Monday rolls around router is now solid red lights called tech support. This is the one that hangs up, then use the chat option and finally got Rose. She was wonderful. Got us a service call for Fri. Spoke with neighbors today. Found out they have the internet out and appointment for Thursday. Hope CenturyLink fires the idiots prior to Rose.

There are no other telephone carriers in this place. If not I would have changed already. I have been trying for for months to get a technician and they either keep hanging up on me or leave me on hold for hours and then hang up.

Yes every time I contacted you guys by chat you guys said I have service in my area, so I signed up thinking I am getting service. Instead I found out you guys are big fat liars, I am pissed I wasted 4 or more days waiting for services that never was installed because you lied to me. My credit was pulled which I wouldn't have my credit pulled if you told me the truth, I demand $500.00 gift card for the issues and for you guys lying to me which btw is false advertising when every time I got told you did have service at my house. Supervisor Ivan is rude and don't care if this isn't taken care of. I will write reviews everywhere telling people not to trust you.

Cancelled my service and tried to get a return label to return equipment. Had to talk with a couple of different representatives. I was told to print a label off their website. I told the the person that my printer is broken and they need to send me a return label. After numerous attempts by the rep to get me to print a label he finally decided to send one. He was trying to send it to my old address even after I told him I had moved which is recorded because I got my final bill. I had to repeat my new address 5 different times and at least 4 times why I was giving him the information for a return label. Now I will wait for 7 to 10 days to see if I even get a return label. Honestly I am glad I am done with Centurylink. They were the only provider at the time when I moved into my house.