CenturyLink

I have had this internet for 12 years now. They are very reliable. I stream all of my content through Roku and it has never failed me. I have lost my internet only 5 times in 12 years. I have the middle speed and it fine for my family of 4.

DirecTV should have never merged with CenturyLink. The company has literally wiped me out of money, and blamed it all on DirecTV. No one pays the amount of money they are asking for television. I have paid out over $800 in the last three months. CenturyLink blames DirecTV when it is not them at all because DirecTV says I do not owe them anything. I really need some help with this. I always thought Comcast was the worst company ever. Now I look at CenturyLink as the second company worst ever. They are nothing but thieves.

I had an unfortunate mishap with a field guy who canceled my order. In the end a supervisor named Craig went above and beyond by sending his guys out to clean up the previous guys' mess. Thank you so much.

Look, we all have issues from time to time. I have as well. After reading all of the negative reviews, I needed to join, and post my own response. I have 2 CenturyLink accounts. I have, like many others, seen a dramatic increase in my bills after running through time, and promotions ended. My 40 meg went to 80 dollars a month. I was going to cancel the service. But after looking at the bill, when logging out, I seen there was a price for life option, Inquiring minds want to know more. I called, and first, surprisingly, I got in touch with a rep in the United States! I was told that the discounts ran out. Ok, good, are there any new discounts? Loyalty discount for being with them through the years. Awesome! I then asked how the price for life worked. It was explained in clarity. We looked into it, and 1 price, $45 dollars, all fees and taxes included, no hidden surprises. But if I signed up for auto-pay there would be a price decrease of $5 dollars.

I tried to get a 2nd internet line installed about a month ago, received modem shortly after and a letter that said my internet would be activated later that day. Internet was not activated so I called the next day and they couldn't help me over the phone so they set up a technician appointment for 3 days later. He didn't come or maybe he did and did nothing? Called again another appointment was setup for 3 days later. Same thing he didn't come. Called again he said internet will be on in 2 hours. Nothing happened after 2 hours. Called again setup appointment for 10 days later. The guy came. I think he blew a load behind my house and then left internet still not working. Now I'm waiting another 10 days because apparently there is literally nothing that can be done about my situation. Incredible.

After moving to a location out of town I discovered CenturyLink was my only option for internet service. I called and was informed, yes they do service my area. BUT!!! Their service is full. Ok, wait what? Yes although they service my address they wouldn't be able to provide me with internet because they had no available spots. Sooooo then how do I go about getting internet? Well they have a waitlist. Ok so how do I get on that waitlist? Well, you can't - that site is down. So you can't provide me with service and you can't put me on a waitlist. How do I know if a spot becomes available. "You can call back every day until a spot is available."

DO NOT do business with this company!!! I cancelled my service in September 2017 and they are still trying to charge me for service. They claim the service was put on "hold" then continued to accumulate charges without ever notifying me until more than 18 months later. I called to get the problem resolved and they told me they don't have any record of my cancellation, but can see I have not had service with them since September 2017. I am still attempting to resolve the issue and have filed a complaint with the Arizona Attorney General.

I try to utilize their vacation hold as I have two accounts with them. One for 6 months and another one in a different location for 6 months. I will no longer be using their vacation hold. The benefit is supposed to be that you call and get if turned on over the phone without a service tech coming to house. I pay $10.00 month for vacation hold. It doesn't work. For several years, every time I get it turned on, they have to send someone out to figure out what is wrong because it doesn't just turn on. Then once I get to the location and find out it isn't working, they have to send someone out and it's usually a week out....which means no internet for a week.

The internet constantly goes in & out with no reason. We have had issues for years and the technicians (who are great) will come out and fix it for a time. It usually acts up within a month or so. The call center always wants to run this or that to which 9 times out of 10 is not going to fix the problem. The company needs to listen to its techs when it comes to how to solve some of the issues consumers are having. We have the highest speed internet we can get, which means it costs more. It is just too bad that the internet won't stay on for a consistent amount of time.

I upgraded my speed from 7 to 10 mbps and modem no longer functioned. Called help line and after an hour on phone they said they would send me a new one. It was dead on arrival. Would not even power up. Called again and they sent another one. This one would not connect to the internet even after 1 1/2 hours of talking to a tech. Also none of the ethernet ports lit up when a cable was plugged into them. They assured me this was normal - I know better. They said they would hand it off to the engineers and they would resolve the issue. Got a text on my phone telling me the issue should be resolved now. Now I not only can't connect to the internet, I also can't get into the modem setup pages. I will be calling again in the morning. This has been going on for a week now.

I have had their service for about 4 years. I never get a bill until my service is in disconnect. They then charge you 2 months to turn back on and you have restore fees. The idiot that signed me up used his own phone number as my act number instead of mine so getting to their website has been misery and they won't change it. If you pay with a debit card there is an extra charge. They are expensive for what you get. As soon as I move, I'm changing services. $111.00 if you are late $200 for an advanced month for internet. No tv etc just internet. Insane.

I was with CenturyLink for approx. 13 years. Last year I really got a bit fed up with their internet performance. Actually, over time with them I'd begin to experience some profound buffering and latency periods with their internet. Now, I need to make it clear that I am not calling out a specific technician. The first visit we had last year was actually a bit bizarre. That guy claimed that it was our responsibility to locate where the line coming in from the Nad entered the home. I am interjecting the fact that I have been paying CenturyLink every month for "line guard", later converted to be included in the "At Ease" service, for a total of, again,13 years. I am 66 and was unsuccessful in my efforts to locate a entry point for the line.

I have been with CenturyLink for about 5 years now at 3 different locations and it never works right. It goes down at least once a month and when it is working it is slow. Can’t watch movies without the buffering every few minutes. I have called so many times and I just get excuses each time with a promise it will get better but it never does. What is wrong with this company? I am looking for another company but it hard to find.

I am very unhappy that I had someone enter my gate to my backyard when I had already cancelled my connection and had a cancellation confirmation number. He did not knock at my front door and I was not dressed for visitors. I will be putting a lock on my gate today.

Accepted a DirecTV offer but when installed did not receive the free channels offered. Cannot reach someone at CL to work out a solution. Communication from CenturyLink to DirecTV is not what I was offered and ordered. Loyalty dept said I was due the offer but only gave three months, not the 12 months offered of free premium channels.

I have been with CenturyLink for approximately six months. At first, the internet service was fairly reliable. Over the past few months, my internet loses signal at least 3-4 times per day. This is a major nuisance because I do some of my work remotely from home. To their credit, CenturyLink did decrease my bill for last month. But, the problem persists and I am completely dissatisfied. I had better internet service using dial up in 1998.

The service is horrible, customer service is horrible. I called in annually to cancel, and you reduced my bill by half. Even cutting my bill in half for a year every year for 3 years, is still not worth it for the services that are provided. I found new service, and I just called to cancel today. I will now be happy and bring my modem to the trash can where it belongs.

I have tried to find out why I only get 1 music channel instead of 100 channels. I have not gotten anything but questions like; what's your name, what's your account#?? Every question they ask they have the answer to. I am 74 years old and I can still count to 100. The channels are 5100 which works 5101 thru 5200 which don't work {blank screen} ends with 5201 which is the same as 5100. I think that data entry or program is wrong. I don't even like the music on the 1 channel I get. Help!!!

We have been a customer of CenturyLink for about 10 years at this point. We do have a choice and internet providers. There are four in our area and we have chosen CenturyLink because up until a little over a year ago we had nothing but good things to say about that. Now the internet might not be the fastest however you know it's pretty decent. It never reaches the speeds that they say that we're getting in our package no matter when we check but we still usually can do what we need to do.

I am very frustrated that every month sometimes twice a month or more I get an automated Email from MARLIE stating our payment is late when in fact it is not. CenturyLink 800 customer service cannot explain why we get this Email and verify every time our account is paid in full. VERY FRUSTRATING, they are the only company that provides landline service and they know it so they don't seem to care.

Our internet has been down at least once a week for the entire 6 months we have had CenturyLink. It is nearly down more than it is up. We have gotten three new modems because of them and I even had to buy another laptop because they wanted to blame it but it didn't help. This is the worst company I have ever seen in my life and it's not getting any better.

If I could give zero stars I would. I have been with them for 5 years and they have been tolerable until 3 weeks ago. I spent over 9 hours on the phone or chat with them and I finally gave up. My account information keeps getting deleted from their database somehow and they never seem to be able to resolve it. Even when I became a customer was wrong and kept changing. I spent 3 hours on chat with them and was told it was being escalated to be resolved. I gave it the 48 hours that they said it would take (up to) in order to fix. When I called back they wanted me to go through the same troubleshooting and I refused. I then spent 3 hours being sent back and forth between finance and tech. Tech would say my internet doesn't work because I didn't pay (which I did and my bank account proves it) and finance would say it was paid.

I've been ran through every department and every person they can possibly push me to. I have been dealing with a customer service issue for 3 months and still do not have it resolved. Many people within their team have agreed that I should be compensated for their mistake but no one can seem to make that happen. I wouldn't waste your time or your money with this company. It's sad that to some, it's the only option. Whatever happened to the customer being important?

I've had nothing but appalling customer service with this company since opening an internet only account with them. Charges were purposely hidden and I was outright lied to when calling in to inquire about them. These lies led to late charges continuing to be levied on every bill from the start of my service. No matter how polite I was when calling in to inquire the reason why, I was only met with contempt, denial, deceit, and stonewalling. This occurred at every level, from the first customer representative all the way up the line. I have never witnessed customer service so poor as to be considered an outright belligerent attack of a new customer.

I have been a CenturyLink customer for over 2 year now, and never made a late payment. I recently moved and needed a phone line and jack installed in my new home. I had already moved my service address on 4/3/19 and was given a confirmation. Was given an installment date of 5/6/19. My husband had to take off work in order for this to be done. But they never showed. We called again to figure out the issue. They scheduled to come out that following Thursday, 5/9/19. Again they never showed.

To start, I was a CenturyLink High Speed Internet customer for approximately 6 years. When I started my account, I had CenturyLink come to my home to allow my account to run on a single phone jack in the home, leaving the remaining phone jacks to run with another account. I was not charged for this and the technician that came out remarked to me, "I didn't really have to do anything, so I'm going to waive my fee." I stayed with CenturyLink for longer than I should have because I believed incorrectly that they offered superior service in my area, at a better cost.

I pay my bill on time and the payment clears my bank and I regularly receive deferred payment letters stating that my payment is late. When I call it when I get off work I receive a message on the phone saying they are closed. This is the worst and most disorganized company I have ever done business with.

My elderly father and I cancelled his service in November - he had signed up through AT&T and we cancelled the entire bundle at the AT&T store where they assured us that all was cancelled and sent us to UPS to mail equipment back. Since UPS would not take the CenturyLink device, we called Century Link to see if they wanted it back. Couldn't get them on the weekend, called back multiple times - at one point they said the system was down, they struggled to identify the device and his account but eventually we got a mailing label to send it back and were assured that all was cancelled.

I had an appointment set up as a new customer for fiber install. The tech showed up within the window but sadly it's all downhill from here. After a few hours of the tech making a number of calls for assistance I was left with a partial install but no service. The tech indicated they would have another person out on Monday and gave me the same 9-1 window. Monday I called to confirm the appointment as I had not received the automated confirmation call. I called and after extensive wait, I was transferred multiple times to different areas and people eventually being disconnected.

Trying to get Autopay reactivated after one of my credit cards expired has been so terrible that it is now laughable. Today was my fifth call with the company, and now a third late fee. The representatives continue to tell me that everything is set up correctly, but then I get a new paper notice every month that my account is delinquent in payment. I wish I had done way more research in choosing another provider.