CenturyLink

No phone service at restaurant during busiest holiday season. Reported on Mon. And no repair available until Fri. Took 24 hrs. To get call forwarding completed to my cell phone correctly! Tony **, repair person, and another tech finally arrived, they worked a couple of hours to untangle the rats nest in the dry rotted phone box outside our building. Built rest. In 1997 and problems throughout 22 years. Fixed w/bandaids but Tony took time and fingers crossed fixed problem long term this time. It was almost worth the 5 day wait if it holds!

I had someone come a few weeks ago to repair my wi-fi because I could not get any of my devices to work after the electricity went off. It was repaired and the internet and Alexa dot worked fine. I found out later that I could not connect my printer, doorbell, or nook to the wi-fi. I called and talked with Ralph today and he had it fixed in a few minutes. He was so helpful and nice. I was very pleased. I just don't know where I can fill out an evaluation on his work, so I decided I would write a review.

I'm old. My house is old??? Tech couldn't find any of the land lines into my house that would work for my internet so he plugged it in next door. Works fine with a booster in my house...my old house. But isn't there anyway my box can come home? I have no cable or landline because I'm old...really old. And no $$$$. Bad enough I have to share my dinner with my old dog. Because we're old...really old. And have no $$$$.

Dan from CenturyLink came out to our home today and he installed our new internet and cleaned up outside previous cables from other companies at no charge. He was thorough, professional, patient and very receptive to questions. Highly recommend him for your installation. 5 stars!

I have had this internet for 12 years now. They are very reliable. I stream all of my content through Roku and it has never failed me. I have lost my internet only 5 times in 12 years. I have the middle speed and it fine for my family of 4.

I am in the Army. My wife and I move around whenever we can, as we are required to. I was recently stationed in AZ for recruiting duty for three years. We have dealt with a lot of different internet, cable and cell phone services. CenturyLink has been one of the worst internet providers, if not the worst and this is why. We lived in an apartment for the first year where we first got Century. After one year, we moved to a different apartment, 5 miles down the road. They said they didn't service our new place so they recommend to cancel our service but that they would look further into servicing our new residence.

I have auto simple pay that Century Link charge. Sometimes they charged my card on weekend and that will automatically send me an email indicate "payment failed". That has caused inconvenience sometimes as I really need that Wi-Fi but because it's weekend, I couldn't reach anyone. If it happened one more time, I am ready to switch.

Internet outage almost daily, sometimes several times a day. Customer service very unprofessional, had to call every month about our bill for 4 month. Speed very slow, selling up to 40 mbps and it's never over 30. Speed is inconsistent. Jumps from 23 to 5 in seconds, horrible when trying to watch movie online. We were told it's because wires in the house and just rewired house with cat5e with straight line to the modem and no difference. If you can stay away, but if no other choice be ready to get mad about service daily. :)

Our internet speed averages 1-2 Mbit and yet we are paying $50 a month for it. I home office, so that is completely unacceptable. We have called them many times and we average 1-2 hours, 3 forwards to other people, and being hung up on at least twice per attempt. It is nearly impossible to actually talk to a real person, let alone a supervisor. Even after creating three "service" tickets, they say none has ever been created. Customer service people are often rude or non-responsive. I can't understand such incompetence.

I had service for a year. I notified them to discontinue service. Charged me for an extra month, refused to return my deposit (account in good standing, no late payment). I returned the modem via UPS and they claim that it was never returned. Wanting to charge me $150.