Spectrum Reviews

I haven’t had any internet issues since starting service a year ago. Never had interruption. Never had to call due to issues or problems. Never had poor quality. Tv channel selection are good and I would recommend Spectrum for monthly quality service. Charter service in the state of Alabama was awful.

They charge way too much for their services and for wifi if you only want that alone. We have tried to lower our bill but it seems almost impossible. Considering using another form of television viewing but afraid to not be able to see sports.

Prices are not too bad but I get a lot of dead zones in my house and I’m always calling and it seems that they can’t or don’t know how to fix it or give me advice on how to get a stronger signal but all in all I would recommend this service.

The internet is up and working most of the time. I would say about 90%. I have had to replace the modem 4 times in 15 years so that is not too bad and cover replacement for free. I just had to go to their office and pick it up.

Spectrum sells you on about the fastest internet ever and with sweet deals, but to be honest, all service providers sell you the same gimmick. I have had Spectrum since they had bought out Brighthouse and Time warner before that. With Brighthouse I never had a problem with but when another company takes over, what do you do when they are the only ones that service your area? They were great years ago but now that they have been using more than one box to get you the service you need it becomes a string of cables and boxes that you never wished you had.

In rainy weather, we lose connection several times or stops altogether. When using our fire stick, there are lags between the router and the fire stick that cause program interruptions. While this might be the cheapest way to go, there will be many disappointments with the service.

Spectrum is one of the very few providers for internet service in our area. Very expensive for what you get. When you first sign-up it's a pretty good deal at $50. After 1 years it goes up to $64. After 2nd year you pay their full price at $75 per month. That's just basic internet. Service is spotty and unreliable, especially at $75 per month. Unfortunately, that and AT&T are our only options.

When they set my Internet service up they were very helpful, gave great suggestions. Even told me what kind of modem I needed, and actually told me about the government subsidy that was available for my area, otherwise I would’ve never known.

I found a better price with a competitor for a the highest speed to upgrade. Had 300 speed but only ran at 35 and 45 all the time. When calling to see if anything could be done to provide faster internet service, somewhat comparable to the other providers' price, I was told, "NO, our prices are different, if you decide to cancel, call us back." After I switched during my call to cancel, the rep told me she could offer me the highest speed, waive the 200$ fee, and I could apply for a program that would save me 50$/month!! If she could do that immediately, why didn't the other rep at least attempt to offer anything? Disappointed after being a loyal customer for so long.

I used to have Verizon and Spectrum's service is so much better!! I don't have a problem with it freezing up like I did before. When I had verizon I would have to constantly shut my modem on and off just so I could use it. Not like that with Spectrum.

Not dependable, high rate of drop outs, have to reboot system. Call to customer support just resets modem system, will stay connected for a few hours then lose internet, internet speeds vary, upload speed limited to 10mp, download speeds will not maintain 200mp.

Too many service interruptions. Paying almost 2x as much when started 2 yrs ago. NOT getting better service. If you need to voice your issues don't do it online (sucks) or over the phone (sucks even worse). Just visit the local Spectrum store for personalized attention. The WIFI is excellent as well the Service reps are excellent!

We use Spectrum for internet and cable tv. We often have interrupted service, sometimes momentary, sometimes a half day or more. Service is somewhat slow but they have the corner on the market where I live with few to no other options available. Also, pricing continues to go up but service not improving.

My experience so far has been generally very good. However, Internet speeds can vary from great to just okay. I also stream content and it is generally great, but sometimes the lag in sound and visual is annoying. Our area uses co-axial and our home theater sound system does not - so that's a big disappointment we are currently working through. The cost is much less than our previous service provider... I'd say about $75 / month less for similar services.

Spectrum/Time Warner is still overpriced & far from consistent reliability. It's 2021 & upper Manhattan only has this company as an option. It's frustrating not having any choices. You can call their CS & ask for any discounts - hahaha.

When the wind blows the internet goes out. They have been put twice and can't seem to fix it. They gave us a new modem and still goes out. We gave up trying, waiting for At&t fiber to get to our house.

My ISP is sometimes unreliable, and it takes too long to restore from an outage. Otherwise, the service is good, the channel selection has a great amount of variety. We belong to the plan that allows you to choose 10 channels that you watch the most, giving us a discounted rate, and to avoid the high cable prices.

I am paying and being charged for 200mbps and receiving only 47mbps most of the time, I call them and it goes up to 87mbps only to go back down in a day or 2. Do I need to express more to tell you more?

Great. The speed and has been reliable service since I had it since May. Comparing them to U-verse I prefer Spectrum due its reliability and prices. I would recommend to others looking for an internet provider.

I switched to Spectrum 6 months from another communication company because of poor customer service. I have been very satisfied with their dependability, and speed of service and specifically their monthly rates

My Spectrum download time averages between 375 & 400 Mbps. My interface with their technical assistants and in home technicians has been outstanding. Spectrum has provided my telephone service for many years without any problems. Their prices are competitive.

Spectrum always works, there is no data slow down and if you have an issue they will correct it quickly. If you have had them for a while and you just want your equipment upgraded it is only one call or web contact away.

Internet/WI-FI goes out constantly. Our phones are without internet daily, many times a day and for long periods! My BF are constantly on Facebook's Marketplace and internet goes down while we are trying to use the app to browse. When this happens we cannot see comments by other people and we cannot text or messenger people. So frustrating.

They charge too much!! For internet and tv. Too many reruns of the same. Too many extra programs you have to pay Extra for. When you put it on vacation, should be a one time charge. They charge too much when you put your plan on vacation.

Spectrum prices go up randomly all the time. Additionally to get a good internet connection you have to buy the top tier service and also get an extender otherwise the internet is so slow and not worth it. In the end it all ends up costing so much!

In my neighborhood, there are not many service provider options for high speed internet. I live in a suburban area, but perhaps because of the hills, there are very few options. Spectrum offers the best available with promises of increasing the speed over the last decade, but it remains similar. It’s not as fast as it could be during peak usage, but for the most part, it is reliable. I am not a gamer. I just stream movies occasionally in a household of 3, and use the internet for business.

Although I bundle my services, Spectrum has high prices and is not worth the amount paid. As soon as Covid 19 settled down they recently decided to raise prices even higher without notifying the customers.

Spectrum is one of the main internet providers in my area with Xfinity being the alternative. Spectrum internet is by far faster than xfinity. My only complaint is that it’s expensive coming in at $80 a month. Xfinity was cheaper but with slower service.

Very easy to reach someone to assist you. Making suggestions on what would work best for us and not be expensive. She explained how to install and use the devices. Very personable customer service representative.

Spectrum Internet Assist is a low cost option for those of us on low fixed incomes. It has made it possible for me to have access to the internet. The speed is all needed to stay in touch with the world and perform the online activities required for my lifestyle.

I Love Spectrum. They are not expensive so I know what to expect on my bill every month. I have never had service issues at all. I stream on 4 different devices. Also, the customer service is great but I can see my bill and pay it online. I would definitely recommend Spectrum!

Spectrum is the best for the area that I live in. However, it still drops the signal frequently. Working on the computer, IPad, or phone only to have service stop for two minutes every third minute is frustrating and distracting, taking longer to accomplish tasks that need to be completed in a timely manner. I would and have recommended Spectrum but only because the other choices are worse in this area.

They changed guaranteed speeds to average speeds. They offered me a package discount, then raised my rates twice to erase the discount savings. When their equipment fails, I have to take it into the store and exchange it myself and there is always a long wait.

Great intro rates terrible but when it is time to renew, the rates are sky high and they are unwilling to provide any type of renewing customer discount. If you are looking for a better business system and are very tech savvy consider one of the internet phone companies.

I’ve been very unhappy with their service for years - frequent dropped internet or very slow internet. However, they have a monopoly in our neighborhood and I’m unable to get any other ISP. I’m most unhappy about the fact that they frequently raise their rates. They even raise their rate during the pandemic when people were experiencing unemployment. I was one of them. The people at Spectrum are truly a caricature of a greed and exploitation. They prey on the fact that the people need them and exploit all that they can.

Spectrum's customer service is absolutely dismal despite their decent internet in my area. Year after year I have been forced to take their internet service because they have been the only game in town. Without competition, the rates rise every year and each year I am forced to reevaluate how much I am willing to pay for a basic service that allows me to do my job and stream some television. I am happy to shed their terrible service now that T-Mobile offers home internet through a hotspot gateway in my area. It is a much lower rate, has better speed, and the customer service has been amazing.

Watch bills particularly when cancelling. Worried about seniors with this. Bill within hours when cancelling for equipment. Supposed to have 2 weeks to return. When cancelled billed for month after cancelled. Poor practices. Concerned seniors pay for services not provided because scared not to. Not a good company to work with.

Sales department is a scam. Multiple price differences from each person to talk to. Horrible service. We had three different quotes within a two hour period which we discussed the same service. We kept asking them why they kept changing the pricing. No wonder what they were talking about and we are never able to get through. The box was sent to us. We're sending it back. We requested someone to come out and help us. That was almost impossible. We were sent to 16 different locations. An absolute nightmare. Horrible service. Horrible sales team with no knowledge of what's going on. Save yourself the trouble. That's consumer fraud when you keep changing pricing.

This has been completely the worst service I have ever experienced. I was with them for 3 years and to say the least they do not reward you for customer loyalty. Within that time the Internet was very unstable and nobody could ever help. When we moved we requested our services to be canceled at the end of the month just like every other service you have and they told us to send back the equipment and we thought that would be it. We then get a bill charging us for the equipment as well as another month's worth of Internet. I called and told them we sent the equipment back and that I gave my cancelation for the end of the month so I shouldn't be charged for another 30 days of Internet. The supervisor or manager Caren blatantly told me, "We are a subscription based service and that we will not be refunding you as you had the service until the 31st and billing end on the 28th." So in short I am paying $79.99 for 3 days of internet.

One positive = The initial monthly charges for cable TV, internet and Wi-Fi include a perk of HBO/Showtime for 1 year. (No one advised me of this, I found it out by mistake!?) Multiple Negatives =

I am honestly surprised that their current rating is so high on here (as opposed to their appalling BBB reviews, which should be read carefully before you think about going with them). I am also surprised ConsumerAffairs says that they give you a "free modem" - no they do not. They "lease" it to you, will not remind you to return it when you disconnect (even if you got it from a preceding company over seven years prior and no longer remember if you leased it or bought it) and then will charge you some rate it's no longer worth if you don't return it immediately (said bill will not explain what the charge is for so you'll have to call). They do not pro-rate if you cancel, and I have heard them deliberately cancel a day after a billing cycle starts just so you have to pay for the next one. In general, they charge an exorbitant rate for internet that is often slow and prone to frequent outages (their technician boasted he had fixed our problem - he did nothing at all).

I had Spectrum for a long time, about 8 years. I have 2 issues with them: 1. The service was very bad. You pay about $80 for basically not being able to even use basic websites like Google and social media on most days. 2. Their customer service is less than honest and clear about their policies. The reason I endured its unreliable internet service was because my neighborhood had no other provider up until a few months ago. Still, I kept it, because I was dealing with a lot to deal with a provider change.

We have a Spectrum line that runs over one of our pastures, this line has been dropping over the last couple of years. It has now dropped to the point where we are not able to get a tractor underneath it, and if a horse were to rear under the wire it could potentially touch it. I called the issue in 2.5 months ago, their construction crew said it was not low. But never did get back in contact with me. I called last week to have this issue addressed AGAIN, so AGAIN they sent out a tech that is not able to tighten this wire, their Construction crew has to do this job due to the equipment that is needed. So here I go again escalating to their customer service team that some member are beyond rude or even care about the risk at hand.

Spectrum cell service is available for Spectrum Internet users. The price was definitely the tipping point for deciding to use. It’s $14 per line, one gig per month. Since we do not use data much one gig is plenty. We have not experienced calls dropping or poor call quality like we’ve had with other providers. They will let you bring your own device, but there is some limitations on which devices they accept. They also have interest free repayment plans on popular phones. All over great experience.

Rude staff, these guys are so careless about customers. Very disappointing people in Spectrum. Don't waste your time. They are in business only because they don't have any competitor. I would avoid if I can.

Terrible Customer Service. Completely lies when asked for a replacement modem to be shipped to your house. Lack of knowledge on how their own company works. Never any modems in stock for replacement at my local Spectrum stores and when they do stock, it's always very low amounts. Multiple service techs come to home and say I can call to get a new modem shipped which I would call and agents on the phone say I can not get a modem shipped unless my current modem is completely powerless. I do not want to wait until my modem is completely gone to wait several days to get a new one delivered when I work from home and need internet simultaneously. Bad Practice.

I once said there could be nothing worse than Xfinity. Then, I was introduced to Spectrum and boy has my opinion changed! From the start, Spectrum was late for the installation appointment. A tech was supposed to arrive between 1pm and 2pm. I receive a phone call from a 3rd party technician that the original appointment had been canceled (no phone call from Spectrum regarding this, by the way) and then he would get to me as soon as he was able. This technician eventually showed up around 3, which put me far behind schedule for handling other aspects of my move that day.

Technical support does not answer. I'm having difficulty with Spectrum Land Line. I've waited over 1 hour and 30 minutes still no help. The Chat help is past horrible. They ask the same questions over 6 times and still no help. This is poor to deceptive business practice and ethics.

I appreciate this company's reasonable rates and the flexibility of their plans. The quality of reception is great and far reaching. No problems with the phone they provided at a very affordable monthly price. I had Verizon which was way too expensive and the plan I had with them isn't any better than the one I got with Spectrum at a very much better rate.

Location close to where I live, self service app (like your account online or their app) is easy to navigate and set price with no extra hidden fees or price increases. I've never had to call their customer service line before, at other companies I had long wait time and was bounced around to several reps before I could get help. I switched from Sprint/T-Mobile and they were horrible!

Spectrum is by far the worst cable TV service I've ever had! Channels and records randomly pixelate and intermittently freeze. Can't record more than two shows at a time. Nearly impossible to record a series especially in sports. The guide and DVR listing load excruciatingly slow. Absolute crap!

Spectrum has the best customer service I have encountered in a long time. The representatives are all stateside so no language problems. They are helpful and friendly. The wait times are short. Their reception is fine. I don't feel as though I am trying to deal with a behemoth company that doesn't care. These folks are great and so is their service.

So we planned to upgrade our frontier 50mbps internet that we had in our beach house since 2015 and we were looking to switch to Spectrum 1000mbps but they said they would have to wire under the house and wire it up. They said they would call in 3 months but guess what? Nothing! And they also said they would bring on the go boxes to watch TVs anywhere and they were just Apple TV’s where we had to download the spectrum app but they didn’t even charge our credit card. Their support number sucks. We just stuck with frontier and got 1000mbps even though it’s only 500mbps on Speedtest. Go for anything else.

To be fair, lathe customer service people on the phone were nice, but we’re changing to AT&T. The ATT service guy came out and told us that Spectrum internet is intermittent because several houses in our area share the same line, thus if everyone is on the internet, you will experience drops and delays. AT&T’s fiber system ensures you have your own line… Bottom-line….spectrum is sub-standard… We’re switching…

Had Internet and Pick 10 streaming TV (only 10 channels). $80 a month and went up over $100 a month so I called to cancel TV but keep internet. They gave some insane tech reason that I would have to now pay $75 a month (was $50 @ time I called) if I cancelled TV package, so I was furious and had them cancel everything! This should be illegal. I would think it is price gouging? I will never go back. I will prob use ATT. Slow internet service but they are a professional company at least ... wow.

Great customer service but my bill jumped from 105 to 143.00 and I'm on fixed income..this is price gouging. I will be switching to AT and T soon.. Too much money for TV and wifi. They said my promotion ended. 40$ increase ridiculous!

Spectrum Lies abut everything - No Taxes No Fees hogwash! They even flash an ad that says these exact words. Just got my bill and it went up $40! Why? Fees & Taxes that's why! $75 for BASIC TV, $74 Internet, $29 Phone which I have asked them to removed 10 times! Here's a sneaky fee $18 Broadcast TV Surcharge! What is that? The Rep could not answer the question. Taxes & other charges! Unbelievable! Watch their commercials. They play word games and lie through their teeth. I filed a complaint with the FCC. Hopefully they will crack down on Spectrum. It's time Congress gets off their ** and puts an end to the Monopolies these cable have created for themselves and force free competition!

STAY FAR AWAY! Get anything else if you can!! Terrible customer service with no thought of the consumer. Things are not spelled out clearly on bills and are not communicated on the phone. We called for clarity and were not given that because "it is written on your bill every month." They knew we were moving and took full advantage of that to get $$ for a month of service WE DID NOT USE. We called WELL before the new billing cycle for clarity on canceling. During a VERY emotional time Spectrum was of absolutely no help to us but instead took full advantage. Beyond frustrated and will be telling everyone we know NOT to go with Spectrum as the consumer is not their focus. Greedy thieves.

Worst internet and customer service ever. Talked to several different reps and a supervisor and still can't get a billing/ due date issue resolved. Very unprofessional company. The customer service reps and supervisor were asking extremely personal financial questions all because of a billing issue they caused!

Spectrum loves having you try their stuff out. Then the service goes downhill fast while the prices go up proportionally. When you call to complain, the reps are always apologetic, before launching a sales pitch trying to get you to spend more money with them. I called to cancel our cable service, and they were trying to get me to switch our cell phones over to Spectrum! The service isn’t horrible when it’s working. But I’ve noticed as soon as the gigabit internet service came out, the slower plan seemed to suffer a lot. The excuse I got was that I had too many things connected without knowing. Then they suggested I get their upgraded internet which is faster… I don’t need more speed. I need it to just work.

This company does not even deserve one star! It is bad enough that they are charging me for a full month of service even though I am in the process of moving and only had it on for 10 days!! To add insult they transfer me to a Spanish speaking operator, even though the entire conversation with the operator was in English!!!! Then Fernando became offended and condensing in his conversation when I shared with him that I was well versed in the English language!!! Finally I get a supervisor who explains the month to month and says there is NOTHING she can do! Wow, what a way to treat a long time costumer that pays their bills and just wanted to stop their services. THEN THEY wanted to sell me other products.... Find another provider and save yourself the headache.

In the days of COVID, there are a lot of people who have been out of work at time and struggling for every penny. I have worked and do not take government benefits so my money is tight! So, when I received notice that my SPECTRUM service was increasing in price, I decided that I could no longer afford to keep it. I called to cancel the service which they did immediately. Then I kept getting bills in the mail so I called and they said that when I cancelled the service, I was one-week in to the monthly billing cycle so therefore, I had to pay for the whole month. I advised them they should have told me that when I called them and they should have offered to keep the service activated for the rest of the time I had. They quickly advised me that it was not their job to inform me of that information and that I did not ask that question. How would I have known to ask that question.

My equipment was returned, after 2 months of disputing my bill I was forced to pay $120 for “unreturned“ equipment or it would go to collections. One customer service rep even stated that equipment gets lost between store and warehouse, yet they still charged me for equipment I turned in. I would not recommend this internet provider to anyone for any reason, they have been nothing but painful to deal with. Every time I talk to them they need more time, even after 2 months of issues and phone calls.

Don’t waste your time with this company. They are all dishonest and unprofessional. I upgraded my service in March of 2021 to the gig plan, I was using the ultra 400. The guy upgraded my service and said that my router was sufficient for the speeds so no needing new equipment. He said to reset my router in 30 minutes and the speeds would be upgraded. So I did and they were, I was excited seeing the high 800s. Fast forward to now my internet has been slow this week so I reached out. I was told that my plan was ultra 400 and I said, "No. I upgraded back in March." She said, "No. The upgrade was cancelled for not picking up new equipment. I said, "I was never told about this. I want to speak to a supervisor." So the supervisor Halli comes and tells me that it was unsuccessful but not cancelled.

I started my journey with Spectrum in December 2020 in Tampa Florida, we moved in April to Saint Petersburg. I called two weeks prior to our move to let them know we would need a transfer of service. Gave them the date and confirmed all details. I then called again the day we moved to confirm I was told everything was set and the internet worked so I assumed we were good to go, a few days passed and my internet stopped working, so I called and they told me that they had my account in as ending service not transfer, and they would have to set me up with a brand new account, annoyed but I said okay, they had me “pay the balance” from my previous account prior to opening the new account I paid it and then we opened a new account. They insisted on me getting a new box so I went several days with no internet awaiting the new box.

They are prompt and really help when I need them. They're just a phone call away 24/7. I find all the service, phone DSL for the computer and cable for the TV quite dependable so I do recommend them. They will be much better than Frontier.

The cable does not work properly. I have been missing channels for years now; just keeps saying "temporarily off air." They claim they cannot fix because they do not do the cable wiring anymore. Besides, they give channels for a while and then take them away unless you want to add special tier. Every 9-12 months they increase the over air broadcast charge. It just jumped another $3.50 per month to $15. I am paying for cable, not over air. It started out at $3.00 per month.

Very friendly and helpful staff. Always goes the extra mile to figure out the problem. Usually they’re able to set an appointment very quickly and the service is fantastic except the internet fails quite often. But they’re quick to fix it. I’m on my HOA’s internet now and because Spectrum told me about it I was able to save a lot of money.

This is the only provider that has landline interface with their broadband box and that is the reason I went with this company. I tried other providers but the internet and landline service wasn't very good. I would give drop calls or no dial tone and my wifi would just buffer forever..

They are very expensive. If you drop TV service, your internet fees will nearly double. Their Spectrum-branded DVR is really cheaply made and super slow. The new remote control has limited functions. I went through 5 defective DVR units before I finally got a working one. Their internet service is pretty reliable.

Spectrum has the basic cable plan which is 125 channels, but, that is misleading. There is no TNT, TBS, SYFY, ESPN. That is a bunch of **. Anybody else's basic cable has all those channels and then some.

It seems that the cable (TV) service is always having some kind of problem, mainly channels being "currently unavailable". What am I paying for?? Frankly I think your product leaves a lot to be desired!! If I offered the same level of product service that you people seem to offer, I'd be out of business.

Customer service has been far better than expected; price is competitive if you bundle. Don’t like having to have a DVR for each tv with no ability to pause in one room and pick in another (as I could with DirecTV). Tech could use an upgrade.

25 years with the same internet company, Spectrum Took over five years ago and now I’m paying $43 for 2 gigs… on my Internet….. They never explain anything… Spectrum likes to take advantage of the situation.

Originally with Time Warner Cable, they sold the cable service to Spectrum (their parent company is Charter). TWC kept my monthly bill the same (low) for Computer cable only. Don't have TV - don't want. When Spectrum (Charter) took over, they immediately raised my mo. bill by $10 month. Following year up $20 (same service haven't changed-Network only). While they continue to hound for TV service - don't want. I watch DVD's movies without interruptions and Youtube on my computers) Even though I have repeatedly told them not interested in their TV etc - they continue to increase yearly by $10-20 more for the same internet service. I have always had highest amt of cable. I do have Phone thru Google (free). But in all the network (for computers only) is still cheaper than being with a phone company like AT&T or other, where they add tons of extra services to it - very similar to Edison and other utilities. Add fees here and there.

We decided to give Charter/Spectrum another try after their salesperson offered us a few perks to do so. It has been almost a year now since we signed on, and I truly believe this company has gotten worse. We have had issue after issue with set top boxes, internet not living up to their big claims, and the absolute worst customer service I have ever experienced. Of course the salesperson is nowhere to be found and we have a 3 day wait time for our service call regarding the intermittent signal that we are experiencing again; and are just fed up with Spectrum. They are supposedly owned by Directv now and are making all of these improvements, but we have seen no sight of them? Shame on US for being fooled again. We are going to cancel our service (again) and will not make this hassle, time off work, overpriced mistake again.

I called to set up new service. The representative would not respect when I said I did not want to hear about additional internet services. And then, when I requested information about voice, he lied about what was included. I called to request removal of voice and stated, politely, that I did not appreciate being misled and the representative hung up. Removed service before even starting. Unethical company.

In regards to my experience with Spectrum, when I had a problem with the connection, the Company had two repair Technicians to come out to my home. However, when one e was unable to solve the connection problem, the other took the time to retrace what may have been missed during the repair. Yes, the second Technician found what the issue was. He replace the old equipment with new equipment; explain to me the reason why the old equipment was not working properly; took the time to go over the steps as to how their new equipment was better; and remove the monthly payment from my bill!

Too Greedy. Will not negotiate in good fate. Also, they still owe me money for a full month of tv subscription in which they have already disconnected me. I feel that their support department really doesn’t care whether I am their subscriber or not.

Goes down a couple times a month if not more, especially the internet. The internet speed is dropping but they say there is nothing they can do or it is my router or the modem, etc. But that doesn't stop them from raising the price. And they don't give a senior discount - people on fixed incomes.

Constantly raising prices and lowering services and speeds. Has had my $50 Federal Broadband credit with approval number for over a month and it's constantly "pending" and never applied. Service goes out or gets wonky too often. Channels record with picture but no sound. Just all around awful and so much worse since they bought TWC. And it's the only provider available.

Cable and internet bill went from $60 with Road Runner and somehow made it way up to $216 a month. The services are overpriced. When I try to call and see what I can do to get a more affordable bundle I'm told there's nothing they can do. I'm currently looking into alternatives.

The service is decent, however, the pricing is a bit high just for internet service alone. There are promotion periods though once that period is over regular pricing is extreme. I use the service for work and to stream.

This company is not customer friendly. This is made me very unhappy in the past with Spectrum. They are not good people that have had contracts with him for a long time. They constantly want to go up on your rate. They do not care whether you are under a fixed income and a senior.

I was having a problem with my app store. The young man that was helping me was very helpful, but then an older man came over and watched and listens. The older RUDE man said that's the problem when people get things and don't know how to use them. I was insulted. THAT may be true but he didn't have to say it, like I was stupid. He was a salesman too and I don't think he is representing Spectrum in a very good way. I won't go back there if he is in the store....

Need internet for work at home, constant outages long and short term. It is hard to depend on then also costly. More than 100.00 a month for internet only. Also need 2 extenders to get wifi for 2 level 1200 foot townhouse.

Overall service is reliable but still wondering why I had to replace my modem for one with higher speed capacity but still don't have the higher speeds six months later. Other than that, outages are rare and customer service is decent.

I have the full package, TV, Internet, phone and DVR. The service is in my opinion, is very good and borderline outstanding. Going into my third year with Spectrum I have had very few problems and those were addressed by their customer service team in a timely manner. The high speed internet is very reliable with speeds close to advertised. I have had cable and satellite in the past including both Dish and Direct and after moving to Spectrum I find it to be far superior in terms of quality and programing and the internet is far above any other supplier.

Charge me more cost after one year. I don’t use any channels much. I only watch News, Sports and TV Prime instead of Showtime, Max and other channels movies but why do it charge more cost for. I am not tv addictive.

Spectrum is a fairly good provider of these services, but they lack quality customer service in regards to resolving issues. It took us close to three months to resolve a matter that shouldn't have taken more than a day. When we finally got it resolved, it was after multiple long phone calls to customer service and actual visit to a local branch. It was undue stress during a stressful time in our lives. They should have been more customer friendly.

We have poor cable internet connectivity and experience frequent outages. I'm paying for 200mbps but most days measures at 60-100 at best. Unfortunately they have no competition in our area. We have no choice.

TV lineup really stinks. Very old shows and prices keep getting higher. The same show is on lineup sometimes 3 different channels. They do not want to lower their price and when on fixed budget it makes it hard. They advertise a certain show coming up then you can't get it without going to a streaming show..

My only issue with Spectrum is that they have a telephone service that I've been trying to get and they keep telling me that my credit is not good enough. What if I'm paying you every month. Isn't that good enough to let you know that my credit is good enough and that I still am I still pay MetroPCS every month so I don't understand that. I mean more clarification on that from them and they won't give it to me.

Fraud company. Some attorney have to take an action to sue them. They claim "no hidden charge" but bill you for the initial connection beside regular service. We cancelled the account and re-opened again. They charge $49.99? Where as they say "no penalty for anything". Verizon charge $40.00-$49.00 max whereas we are paying $99.99 plus Spectrum increase their service charge at yearly base from 20%-30%. It's outrageous, someone has to look into please.

Spectrum is horrible. I’ve been with them for YEARS at 2 addresses plus mobile service.. The customer service is untrained and rude asf. Sold me on TV and HSI lying saying it had to be bundled I attempted to cancel the cable 1 day after since I don’t watch now I can’t get HSI for 29.99 promo. The rep said it had to be bundled found out that was a lie for a point of sale.. They used me for commission and now the company doesn’t want to make it right!!! I will be cancelling service at my mom's address with cable phone and HSI and service at my new place with mobile HSI and cable all because the company will LIE to get your money!!!

Spectrum makes promises on TV that are all lies. They act like they don't raise prices. My bill is up to $200.00! Don't let their commercials fool you. They raise the bill a little at a time until you can't afford it!

Within 5 years (from 2016 to 2021) the price has gone up from $60 to $75 (a 4.5% increase, which is well above the inflation rate), while the Internet speed dropped. At times, there was no Internet connection. The cancellation of their service is a nightmare. They need you to call them, then you will be put on hold for an hour. Then they will try to upsell their service, simply put - "pay more if you need a better Internet connection."

I called Spectrum because they raised the price on my one year agreement prior to the agreement period ending. The rep talked me into buying 2 Apple TV's saying it would save me a lot of money. She lied and said that they came with Hulu Live and Netfix free. I asked her about my box with the DVR. She said this came with cloud which held more space and would save me $12.99/month, lied and never told me it's $10/monthly. Never informed me that 2 boxes aren't necessary. You can have 1 box and watch on the APP on the other TV. I asked her what if I did not like it and she NEVER informed me that once you opened the box you are stuck paying it in full. How do you know if you like something without trying it?

I have been with Spectrum for 8 years as that is all I can get in my area. Worst customer service there is. I pay $90 a month for internet and it's always going out, buffering or just glitchy. I have called repeatedly about this and told its fine thats how internet works. I also needed to extend my payments due date by 7 days and was told sorry we will shut it off. Tommorow let us know when you have the money. This was due to a fraud alert and could not use my bank account. Interesting way to treat long time customers or any customer really.

My daughter’s boyfriend added Spectrum TV streaming to my account without asking me. I was not contacted to confirm and since I use autopay I did not notice for months. When I went to cancel this service I could not do it except by waiting on the phone for over an hour or driving to a Spectrum store (1 hour RT plus waiting in line).

I know lots of folks want to bash cable, but I just wanted everyone to know we had an incredible service experience! The "cable guy" who came to help us with issues following a lightning strike was the most experienced, knowledgeable, and pleasant rep of ANY company with whom I have worked. There were multiple diagnostic issues, since the extent of the damage to wiring, boxes, modems, splitters, amp was initially unknown. Jon S from Farmers Branch, TX Spectrum spent the time needed to discover the problems and resolve them. Additionally, he provided a way for me to make contact in case there were follow up issues. He was an incredibly capable and communicative, and the experience was a complete surprise given our history with cable service providers. Whatever they need to do to retain employees like Jon should be done - give him a raise, promote him, whatever it takes. I can only hope to have service from someone like him in the future.

Saturday June 19th 2021....I go to Spectrum to pick up 2 cable boxes and add a phone line for my 90 year old Aunt. They said I can hook it up myself in her 100 year old house. Spent hours on the phone with tech support. Eventually they tell me I need a technician to come out to install a modem. They were suppose to make this an emergency work order because my Aunt doesn't know how to work her cell phone and her life alert is connected through the phone line. Set an appointment up for Sunday June 20th 2021. Customer Service transfers me to another department to order the modem. At this time, they give away the Sunday morning Appointment. Now the tech cannot come until Monday June 21 in the afternoon.

Overall services & overcharging Loyalty customers. They get you hook for 1/2 years great services & cost, then jump services, get weak & prices get higher. They give all new customers great packages. Sad thing they do not give loyal customer to stay with then nothing but higher cost bill. When ask for senior/military/& just fixed income customers they don't care or do anything but to take away from you. J** Fayetteville NC

DO NOT. USE. SPECTRUM. Are you one of those people who loves paying way too much to get about 10% of what you thought you were buying? Do you adore the customer service runaround of "Oh, that's going to be xyz department, I can't help you with that but I can transfer you"? And does it just tickle you to learn that after a month of NOT USING A SERVICE BUT STILL BEING CHARGED, a company "simply doesn't do refunds, we do credits but since you are discontinuing our service there's nothing I can do"??? Then, I guess maybe go with Spectrum.

I had downsized my service to Internet/Phone only after decades with this company and tv prices became ridiculously overpriced back in 2019. My big complaint currently is that I changed my Internet/Phone to WOW 3/2021. WOW notified Spectrum of the changes in order to port my landline over in March, which Spectrum acknowledged, and my WOW services came online effective 4/1/2021. On 4/2/2021 I returned my Spectrum equipment yet they are billing me for the full month of April because they say they don't prorate. I had been decent about everything paying them through 4/2 yet they insist on getting a full month. It is not worth my time fighting this however I wanted to warn others of this really poor practice.

I’m trying to get TV removed from my account. We made changes to get a lesser monthly charge and you added TV for 19.99 month that I don’t use or would ever freaking use. I guess I might go back to AT&T.

I cancelled my service with them. I was not informed that they don't prorate. After cancelling the service, I called to inquire about my bill and was informed this. I asked to have my service reinstated through the end of the billing cycle, since I had already paid for it. They informed me there would be a $10 starting fee. They also told me I needed to pay my first month upfront. I reiterated that I wasn't paying for more time, I just wanted to utilize the service time I already paid for. They informed me there was no way to do that, I had to restart an account for them. So after shutting off my service (I don't have internet currently), they are now insisting I pay twice for the same month plus a $10 fee in order to get service for the next 3 weeks (which again, I've already paid for). I've never particularly liked Spectrum but I will now be proactive to ensure I never give money to them again.

Was promised a free phone for switching and monthly bill would be the same as Straight Talk. None of which was true. Upon canceling was charged for the phone and account was supposedly settled. Then they billed my debit card for another month's service.

Spectrum's customer service is horrible most of the time, and the higher those employees positions, the worse treatment is expected. They are also very discriminatory in general. In the FCC's national verifier, I applied for EBB and got approved in less than a minute. But when it comes to Spectrum, they hired a team to do their "dirty work," which never gets done. After waiting three weeks, they emailed (don't reply one) stating FCC didn't approve my application and provided the FCC's phone number. However, FCC said that it was approved, and I saw the word "qualified" was under status on their website.

When my phone was stolen is when this nightmare started. My phone was suspended and I was then told someone would call me to inform me of how much it would cost to replace phone. At this point Spectrum Mobile was aware I had relocated to West Coast almost two years ago and updated address. So when Sunday came for someone to call me after borrowing someone's phone to receive call. NO ONE CALLED. I had to send a message through Twitter for someone to call and confirm the cost of the replacement phone.

I have been a loyal customer of Spectrum for a long time. My concerns are why as loyal customer Spectrum, doesn't support us? They offer new customer so many discounts & promos, just to get them in your web.. but you do not respect Senior, veteran, and anyone on fixed incomes. My bill $200. for basic 125 channels/internet wi/fi & basic home phone. When I call Customer service I get a repeat response, "We are only giving new customers deals." I feel that all you want is to get customer at a low price for 1 year & after that you raise prices on everything & then you are trapped or just disconnect services with you. So sad that as much money that you charge for your services, you have no respect for Loyalty (Customers). Thanks for reading: JJ.

When I called to sign up for Spectrum TV the guy said I would be getting these Apple TVs for my 3 TVs. He never said this was an option and could get regular cable boxes with normal remotes. I knew nothing about Apple TVs. I just wanted to watch cable TV. I didn't know that if I opened the box there was no return or refund. I didn't know the remote had no number pad. I had to scroll down to get through two hundred channels. They say I can use voice commands but that doesn't work half the time. Also shows frequently freeze up. How could I know until I opened the box and hooked it up. When I complained a new person said you need a regular cable box! I didn't know that was an option so I ordered them but now I am stuck with paying for these useless things plus the cable boxes.

Phone service does not work where they say and they also tell me that I have to use my cell service on wifi only and they told me that I can only use it at home with wifi and I asked them home I use it as a storm spotter and they said it would not work on the road.

They kept raising their prices and when it got to 206 a month we canceled! Turned in all the equipment and was told we were all done and was charge for another month! Call customer service four different times and they said they would take care of it. And they never returned the calls. Horrible customer service and no customer loyalty!

I canceled my Spectrum service because the monthly charge had gone up 40% in two years. Spectrum has a weird policy where they cannot schedule your actual disconnect in advance and there is no prorating for the monthly service charge. So ATT disconnected the cable Internet but Spectrum then said I missed the next month's cutoff date so they billed me an additional $90. I refused to pay so they dinged my credit for not paying for services never rendered. This is nothing more than extortion. Their billing policies suck as they rip off customers.

When I switched to Spectrum the advertised speed was 100 mb. Numerous tests confirmed actual speed to be 42 to 48 mb. After about one month I received notice that speed for my service would be increased to 200 mb, however, repeated tests still produce results between 42 - 48 mb. I saw no increase at all. The overall system performance is reliable and if I had the service that was advertised I would be happy with the price/service. At present I feel that I am paying 100 per cent of the cost for about 25 percent of the advertised service speed. We do see some slow performance when streaming live TV and am considering switching to AT&T fiber optics which is being installed in our neighborhood now.

Truly one of the worst experiences I have ever had trying to establish service with company. Think about it, these types of service providers just have to worry about set and initial establishment of service, after that it is a cash register. Wouldn't it make sense to make sure they got it right from the beginning? 4 cancelled appointments 12 phone calls over the course of 8 days trying to get service set up but THEY SENT A BILL BEFORE THEY EVEN HAD IT WORKING! They sent a bill for 470 bucks on the 11th when they had not even gotten the service working until the 14th. When asked what they were going to do about it, they offered a $20 credit to the account! Excuses, transfers, disconnected calls, the absolute worst company I have ever had to deal with. Best part is when you talk to someone they all talk trash about the other and how the company is in trouble.

Account **. On or after 3/2/21 I returned my equipment back to Spectrum because of a move from WI to TX and I could not transfer services which I had made this known previously to Spectrum customer support. I spoke with an office employee when returning my equipment because spectrum was trying to charge me for it. Returned the equipment and thought nothing else of it.

They are bunch of liars. It's truly a waste of time to call Spectrum. Avoid this company or else you'd be complaining why isn't there a ZERO rating available. I've had awful experience with these guys and I can't find a single person using their service that don't!

I've been fighting with Spectrum for two weeks. I have complained to FCC, FTC and the state attorney where I lived. I had to cancel my service 6 days into the billing cycle due to a move out of state. Now they are charging me $232 for 6 days of service due to their no refund, no prorate policy. One of their reps. told me they were a month to month service like Netflix.

First of all they're ads, no contract, cheaper prices, NOT you may not have a contract but after the initial year though they get you with hook up price then double price from $80 to $158 for basic cable/internet

I wish I did my homework and read reviews of the service before taking the plunge. I have other Spectrum services and thought I could save money switching to Spectrum Mobile. I called and explained to the rep that I had Verizon Prepaid and the service did not work well at my home where I also work. I depend on cell service (and wifi helped but could not use send or receive texts, which I depend on for work). Phone could not get service till I drove 5-mins down the road. Customer service told me Verizon Prepaid is secondary service and I was GUARANTEED better service with Spectrum Mobile.

Monopoly behavior and charge! I cancelled my internet at the store one the 3rd day of a month, the agent didn't notify me they will still charge me the whole month. And I feel the internet speed gets slower with time. They will increase your monthly fee without extra notification except that tiny sentence in that big statement page, which looks pretty similar every month.

Folks, Charter Spectrum are scammers. They lie about services, scam you with false promises, overcharge you, make you buy unnecessary equipment and force you to pay more for pre-existing services when you transfer it? You get the runaround and then they tell you that you must buy the unnecessary equipment even after Lying to you to get you to take the fake package that you did not want! They train their people to do this to get spiffs on sales that increase your bill and give you less services than you already had. Then when you try to cancel, they tell you but you cannot return Apple TV equipment even though we lied to you! It’s yours even though it did not do what we promised at the price we promised!? I wonder if Apple is part of this scam too?

From the first phone call I was lied to. All I wanted was wifi but was told the wifi would cost only 5.00 less than wifi with 120 channel bundle. That was the first lie, and not the last. I'll sum this up this way. When I cancelled everything but the wifi I found out I was being charged for a landline. If this was the year 1979 I might need a landline but haven't needed one or seen one in anybody's house I know, for like 40 years! Criminal, belligerent, non professional in call employees, rude as hell and they play the "I'm putting you on hold to have a supervisor speak with you" game. No one ever come back on the line.

I have written policies for companies and owned companies up until this point in my life. So I hate to say that before today I loved Spectrum until I received a bill for a whole other month of service after I cancelled a day and a half into their service. I know a lot of people in and around the Tampa and Sarasota area. Before today I would have gladly recommended this company to anyone.

During a recent housecall, I learned that I had outdated equipment and was receiving half the speed that I was paying for. I had this equipment for a couple of years and wish I was informed that my equipment was out of date. After my service call, my internet speeds doubled (which I am grateful for). Spectrum overall is a good company. They provide the only reliable internet in my area and are quick to respond to inquiries or resolve an issue. I would recommend them, just make sure you have the most up-to-date equipment.

My positive review from 2020 has been trumped by this company's totally misleading, ambiguous, and deceptive practices. This company is trash. Other providers may be more costly but better treatment is worth the price. I do not advocate that anyone does business with this company. Negative stars.

Certain companies such as Spectrum internet became activists and forced viewers such as myself to watch/read about their blm Marxist agendas... not my interest, I quit Spectrum but they have a powerful monopoly on my island, only other choice is old-fashioned phone or Satellite on my tin roof, not doable. So I have no TV or computer hook up because of political sabotage to their customers who disagree with their forced agendas.

Spectrum mobile is run by complete morons. We switched and my husband bought a phone through them. Once we received the phone he called to activate it, they originally told him someone would call him back within 3 hours and if not to call them back. He called after waiting 3 hours to be told oh no it’ll take up to 48 hours to get a call back to activate the phone. Who does that? The person whom he spoke to completely messed up our account as well. I called the following day to straighten it out and the person was a condescending bitch and wasn’t interested in helping me at all.

One of the WORST companies I have ever -dealt with in my life!!!! I cancelled my TV service on 03-03-21 and was told at the Spectrum store, "This is your new bill price," and yet I come to find out that I am still getting charged for the entire month for TV service that I no longer have because the bill was already generated. They don't prorate your bill. So, when I asked to turn my TV service back on so I could watch it online, I was told I could Upgrade my service but I would have to call again on the last day of the month to cancel the TV service again. They cannot have it turned off automatically and every time I have tried calling them, it's takes 45-60 minutes to get through to them! WHAT A JOKE THIS COMPANY IS!!!! I hope you are glad to lose a 30-yr customer! I have been with them throughout their company changes that long only to get screwed in the end!

I've been a customer of their internet service for several years. Initially I had both cable TV and Internet. They charge 10 dollars for the cable TV box, I turned the box off for several months, so it's not used by their service, however, if you choose to return the box to rid yourself of the charge, then your cable TV is discontinued. This I did, which resulted in my internet service cost immediately being adjusted at that moment to a cost equal to the amount I paid for both services.

Spectrum has the worse customer service I have ever had to deal with. I called the week of 15 February to get my mother's account cancelled because she passed away on 11 January 2021. I was told by a customer service rep that someone would call me back within 2 hours. No one called me back so I waited a couple days and called back. I spoke to another customer service rep who told me that the first rep told me wrong and it would take 5 business days and someone should be contacting me within the next day. Still did not receive a phone call. So I called back again, this time a customer service rep told me I should be able to take the death certificate to my nearest Spectrum and they could cancel my mom's service. I drove 16 miles only to be told that the Spectrum reps in San Antonio only deal with accounts in that area and not Kentucky where my mom lived.

Where to begin. First off, I have had Spectrum/Time Warner for over 30 yrs. I only have a phone line and Wifi. My bill jumps from 15 to 20 dollars whenever they say their "promotion" expired! I called to complain and they want to wrap me up with some bundle that includes tv. Well I don't want their TV package because I don't watch TV. Then, some guy that I can barely understand, calls me and ask me if I want DirecTV and I said NO. So he hung up on me! I am extremely dissatisfied with my treatment after this many years of being a customer!

When you sign up for services they prorate your bill. You pay for the rest of the month then the next. You pay a month ahead. This is no problem because once you watch or use the services they can not take them back if you do not pay. However, when you stop your subscription they will not reimburse me for the remaining of the month that I paid for and did not use. Sounds like stealing. When I kept trying to explain to the associate that I had not used the services and should be refunded the money, she kept saying that it is not their policy to do so. I told her it was a bad policy and was just wrong. I paid in advance and the services were not rendered. I should be refunded. Bad Business!!!!

We have been battling their billing department for more than 6 months. Half of one file drawer devoted to emails and phone call notes. Unbelievably poor communications. Next stop....attorney. Ridiculous!

In late December 2020, I received an increased Spectrum Internet and Spectrum Voice from $99.98 to $104.98, for service from 12/30/20 through 1/29/21 due 1/16/21, without any prior notification. On January 11, 2021, I called Spectrum to cancel Spectrum Voice $24.99/month. Spectrum agent cancelled it on 1/11/21 right at the moment. I confirmed her that I will send a check for the remain service of Spectrum Internet $79.99. She said that is correct. I wrote a check of $79.99 and sent to Spectrum.

15 years of 1/2 download speed, Moron Tech's put the whole lot together. You get a 70 IQ, Abuse of the elderly and disabled, loads viruses and spyware on your PC via their email, tracks your every move to gather all your internet info to sell to marketers, their wall install allows your home to get Black Mold, Customer Service is set up to run you around in circles and again there is an IQ issue with all agents, so called supervisors and directors. They are such Morons. Not one can do a thing to solve any issues and any issue will take 10 to 15 Tech calls and then it's still not corrected, their security are Storm Troopers. Refuse to work with real law enforcement to stop Hackers so they can blame only the true IP owner based on what must be Windows 3.1 as pure lying evidence.

I wanted to switch back to different carriers after about 6 months. I paid my phone in full. Spectrum kept telling me stories every time refusing to let me go to another carrier holding my phone unlocked. They have terrible customer service. I ended up paying one month while I waited for Spectrum to release my phone. Terrible experience! Don't even try to switch!

When we switched to Spectrum, the representative told us we would get a 3 year rate. After a year, the bill increased... and we were told your fees for the dvr had increased and were not covered under the initial agreement. Even though the salesman told us the rate we would pay would not go up at all for the 3 year period. We were then totally informed that if any of the package items went up, we would just keep the promised discount on said items, but our rate would go up by whatever the new rate was. So you never get a flat rate because they raise the base rate at any time. So if it sounds confusing, it is. If it sounds misleading, it is.

2 for 2 Worst Svc of any store ever dealt with. Due to the incompetence and/or negligence of Kourtney (internet Dec) & Heather (cellular Jan) I had 12-14 hours of my time wasted, huge stress, 6-8 calls to cust. svc, 5 trips to store. Kourtney gave me modem & router, did not enter equipment or svc into their system. Heather took my card & info, etc to order cell & svc, did not process order so cell never came, no acct for cell established. Store Mgr Josh **- I waited 40 min to tell him what was going on, 2 for 2, he didn't even apologize, just listened & told me errors were not typical for either of those women. Did nothing to help, or even waive the $10 activation fee or overnight me a phone (went 8 days without one). Lobby had several people w/ problems in it, this store clearly, is TYPICAL for screwing up. Most sites give it 1 of 5.

We signed up with Spectrum and were told we would receive internet and phone for $34.98 for two years. After I placed my order with them, I was asked by the representative if I would like to have cable for free for three months. I said no and the rep said I could try it for three months and if I didn't want to continue with cable service I could cancel with no contract and my bill would be 34.98 for internet and phone service. Three months (January 18, 2021) I call to cancel cable because I did not want the expense. I was told that the price I was given was not a "package" they offer and if I want to cancel cable my bill will be $99 for internet and phone....Just a side note: my bill currently, with cable, is $99.

If you cancel Spectrum TV on the 13th, you get charged for the full month although services end immediately. If you cancel before the 12th, you don't get charged. I cancelled in the middle of the month; they cut my services immediately, but my bill was for the whole month. They didn't tell before I cancelled that I would be charged the whole month and lose services immediately. This is not good customer service.

I canceled my services in beginning of November. Was told I had to pay for the month anyway. I didn’t dispute the payment even if I thought it was heartless policy. But Spectrum did not cancel my services as requested and continued to bill me. Spectrum employee argued with me that I didn’t cancel my services. Phone calls are recorded so I asked her to check the phone call. I have not heard from them yet but my services are finally canceled.

Called to change internet providers. Canceled service. 3 days later received bill for the entire month. Spectrum charges whether you have service or not for 1 month. This is fraud. Glad I left and will not returned. Nothing of the sort was conveyed when called to cancel service. Of course they wouldn't convey that to the consumer; they get paid for nothing. Frauds.

Spectrum/Charter cable doesn't care about doing things correctly. I am continually getting communications for customers and I'm NOT a customer. They do NOT validate emails that customers enter and assume they are correct. What's worse is that they don't notice or even care. I called their 800 number once and was told they wouldn't help me. So I'm posting the information here as Spectrum/Charter does not care that I have their customer information and thus everyone in the world should as well since I am forced to see it constantly.

Sales agents hawk products & services without checking if we have infrastructure to handle them. Getting tech support or fixing billing errors, which are common, takes ages. Internet service is choppy.

I have not had any problems with Spectrum. And any issues that cropped up were quickly handled and solved. There are almost no technical problems, and customer service has always been cheerful and competent.

I have been with Charter for so many years and then it changed to Spectrum. I have been with Spectrum for a long time, I do not recall when it changed from Charter to Spectrum. Both me and my husband have been very Happy with Spectrum and we get everything we want to watch.

Spectrum cable service is semi reliable. About every two weeks we are calling tech services to resolve an issue. Sometimes they are able to fix the problem. Other times you are just told "we understand" and sent over to another division to fix the problem. Compared to dish services it is less expensive and they do not require a contract like dish satellite services.

Constant fee changes and rebooting needs--elapsed time required to reboot televisions and constant rebooting needs to get system working. Long elapsed time trying to get in phone contact with company to get technical service or advice to resolve operational problems.

In case you consider using Spectrum, beware of one item on the contract that most people are not likely to read. Spectrum bills itself as a "monthly billing" company. This means, and I can document this fact, that when you decide to discontinue service, you will be charged a FULL month service fee for no service unless you happen to discontinue the service on the last day of your billing cycle. So, if you decide to use Spectrum (and I just switched away) bear in mind this unfortunate fact since you may end up paying for zero service.

They advertise they are "contract free" but when your special deal runs out, they provide you with another special deal that is slightly higher and they keep doing this until you are paying way more than when you began. After 3 years I was paying almost triple for less services (they removed channels when I "switched" deals). They are very shady. They have a monopoly in my area though so I'm just waiting for other providers to become available.

Internet is generally slow or stops and cost of services is extremely high IMO. It seems like every month the cost goes up. Internet intermittently go in and out throughout the day and I lose whatever I was in the middle of. Seems like it's too much to pay for the aggravation of it.

Spectrum is fine but the sales agent who set me up for the service did a lot of misrepresentations and it took a lot of time and long hold times and a trip to the store to resolve. Buyer please understand the products and write them down so you can refer back to what you were told and what you received. The service is good, but be sure to know what you signed up for. The person at the store was awesome.

Have had too many problems with Spectrum. Need to boot the cable box at least once a week because of blackouts. Then takes several minutes before TV is working again. Wouldn't recommend this company as a provider.

No notice internet service price raises, little 10 minute outages during the day, when you call about it they send a tech out who says it's your equipment, but it happens with their equipment, not just me, everyone in the building.

They are the only company in my area of residence in an apartment complex. This is frustrating because the prices charged are not competitive. You are at their mercy. The constant problems with Wi-Fi reception and speed are troublesome. I've reduced and removed the extra $20 for higher speed Mbps internet. It wasn't worth it, they didn't deliver as advertised. It was just a ploy to make money. Also, there are problems with DVR not recording programs or static or disruptions in DVR recordings and slow downs when loading up DVR programs supposedly recorded. Even after complaining and exchanging DVR box for another, problems still remain.

The service is spotty, the dvr is about 10 years behind the times and you have to have a smart tv to use any app behind Netflix, I have never had a cable company that turned off the TV every other time that I try to watch the dvr.

We have the online streaming service. We are happy there is no cable box or high monthly fee for the local channels and a good number of channels we like to watch. We supplement with some free apps which have movies or other programming we like.

There are outages or slowdowns so it's not perfect but I think all companies have this issue periodically. If I need in-home service, it's fairly easy to schedule an appointment for a technician to come out.

I've been a customer for approximately a year now and have never asked for payment arrangements of any kind until today. Their website states how they will work with you during this time due to Covid yet when I tried to make arrangements it was a whole different story. They say they are unable to make any arrangements so I can catch up on my bill. I paid the past due so it is only the one month I needed to break up into payments so I won't be behind. Apparently, they forgot to take down the ever so helpful seeming article. I then tried to remove tv service which I was told would not lower my bill because it was bundled. They should not post false information about helping their customers if, in fact, they have no intention of doing so. Very poor company relations.

Very expensive. No choice to lowering the rates and service. They say that I have the lowest plan. Would be great if they offered senior discount. But the service is okay and support staff is always nice.

This company raised the rate I was paying in the middle of a pandemic!!! Unbelievable!!! I will be changing soon and I am not even living there, I went on vacation and got caught up in a lockdown and will return when it is safe!!! I cannot even access my account because they have blocked access if you are outside the country!!!

We had Spectrum back when it was Brighthouse Networks. Once it became Spectrum, at first it was horrible. The monthly bill kept going up and up. We were at about 200.00 a month and said no more. Went to strictly streaming. Spectrum kept sending offers via mail. After about three years we decided that we would try Spectrum again. The offer is good. Actually paying less than we were with the different streaming apps. Everyone has been extremely nice and pleasant to work with. So far really good. They have 5G network and all our devices are working well. We are happy.

WE have SPECTRUM for 3 services phone, internet and cable, cable being the worst of the 3. Daily problems with the box, needing rebooting several times a week! Unfortunately we have 3 boxes! Most times if you're watching something and you want to pause, stop or just change a channel we can't! Sometimes we can't even turn it off. YES we pay a ridiculous fee for it but we see that others complain about AT&T and WOW so what can we do???

They are a typical cable company. They have the standard offering of local channels and expensive packages. I would love an ala-carte style offering, but they don't offer it and have no incentive to either.

Spectrum presents a good product. There is not a lot of down time whenever like I used to have with satellite. Different levels to chose from. Unfortunately they are somewhat higher in prices than other options.

I prefer this company and when I had a home computer their internet. Their Maintenance section has done real good and fast work for me. The cost about average and no contract, is why I like them and use them as my provider.

Overpriced for the service. Always raining prices. When you call to see if there is a deal for existing customers they say no and Will not work with you to get a better deal. In order to get a good deal you need to change to another company FIOS. Have them for a while then come back to Spectrum.

Charter/Spectrum is very high priced. I am paying for channels I never watch and paying extra for some that should be standard. They have excessive additional fees and taxes, with very poor customer service. I wish I had other options in my area.

Spectrum has all local channels. I’m not much of a sports fan. But games have been fantastic this year. Go Bills! I enjoy PBS shows, and the many Cable shows. National Geographic is educational and informative. They are available when needed.

Spectrum, rather than admitting they have a network problem, prefers to send technicians to people's houses to troubleshoot non-existent issues and pretend that the difficulty is with the subscriber's computer.

Too expensive, not enough options for basic cable... Internet alone speed and options, basically looking for basic local stations and fast, dependable secure wifi at a reasonable price. Charter/Spectrum raises their price for loyal customers without giving options that are simple and affordable.

Not the best customer service. Products are great but takes ages to sort out any issues. Definitely better than other local providers. Most of the techs have been great at identifying the issue and correcting. But the phone support is lacking.

Spectrum is great except for one thing....rates TOO HIGH. They are great with online help. Always patient and kind. At home service is also great, quick and servicemen are knowledgeable. Also kind.

Antiquated old equipment, always interference in broadcast stops in middle of programming, mouth and words many times don't follow each other, Can't watch DVR except in room located. Must have DVR for each TV and can only record 2 programs on each DVR. System sucks!!

We just love it. Have used it for over a year and we saved money. We also have the home phone service too. Their WiFi is great also. As I have many items connected to the network WiFi. I really like their channels that they have and the controls that they provide. We have their mobile phone service too.

An okay cable company. Guide is basic w/ DVR options: however not much app expansion info. Netflix seems standard here. Data speeds are ok @ 75 to 100 mbps. Service is rarely interrupted.

Compared to my last company they are slow with technology but they are priced ok but they charge for everything. I have yet to see my bill after the promotion that got me here in the first place so with that being said I am expecting them to go up as well.

Recently, I had an issue with internet connectivity. I contacted Spectrum and was connected to a very helpful customer representative. He explained to me they were replacing a section of fiber which was disrupting my service. He told me the exact area of the service and also what time it would be restored. His estimate of the completion of the repair was spot on! In the three years I've used their service, this was the only interruption of the service.

I think there are too many service outages or other problems with getting connected. Spectrum (and Charter, the company it gobbled up) do not participate in the Lifeline program, so they do not give subscribers who qualify any credit on the monthly bill. For a long time, I was getting high-pressured and frequent sales calls from this company (to add more services) until I told them to stop calling me.

Good service so far. Some slow internet at times wish they used fiber optics more reliable for the internet and all devices. They should also get rid of all the duplicate stations it is annoying. Have not had to call for service.

Spectrum services were suspended due to my UAB Medical Student (daughter) returning home for three months. She was into a billing cycle 6 days. On 6/02/20 service was cancelled with equipment returned to Spectrum. She has now been turned over for collection. Bad business with a Pandemic surging and people suffering. Shame on you Spectrum!

Spectrum has always responded promptly to our requests for service, information or assistance. The bill is a little higher these days than it has been in the past years, however the quality of picture, the ease of streaming, and the internet speed is really great. Recently, Spectrum has made great improvement to local equipment so that we don't drop connections.

Service is usually great, but the guide and other features suck! Right now our guide is "unavailable" and has been for a while, which it will take you to the mini guide (if you can call it a guide). It is so confusing and hard to get what you want it to do. We have used Spectrum for about a year and ready to move on to a better company!

This company cites many different prices for services. Then, there is always more money charged for products and services than what was originally quoted. This company cites one thing and does another regarding their services and charges. I was with this company when they were Adelphia, then Time Warner, Charter, now Spectrum... Paying way too much.

Spectrum is constantly throttling my internet service. The internet constantly freezing. I am a senior citizen. I rely on my internet service for all of my daily activities. Work, communications, etc.

They touted no contract and they raised my bill almost every month. Although they also bragged about the huge number of channels that are available, there are so many duplicates that I found myself watching only about eight channels but paid for hundreds. After canceling, we keep getting offers to come back at a much lower rate (which will start crawling back up after a while)!

Spectrum have the best customer service, they are professional and very friendly. The price for the cable services are very reasonably. If you have a problem, they will address the problem promptly within a timely manner. The techs will explain the problem and repair and make sure that everything is correct and working properly. I would recommend Spectrum highly.

They do not provide consistent internet speeds, force you to buy higher than needed speed to get decent service. The speed consistently drops and frequent calls to customer service are required. TV provider is inept. The cut my viewing package while doing an programing audit, inadvertently, and could not restore it before the football game I was watching was completed. They do not have competition here and no incentive to provide competitive pricing or quality of service.

Ever increasing price sometimes twice a year on the TV side of things with steep increases after the first and second year, They refuse to tell you what those increase will be at the end of the intro pricing, Clunky DVR with a poor remote control, the play button is not near the FF and RW buttons. Internet seems fine.

I was automatically switched to Spectrum once they took over Time Warner Cable. Along with the switch over, so came the bad customer service, the outrageous billing, and the bad always down internet and cable TV service. The rates change with minimum notice that you barely notice as they make the announcement barely visible and at the last minute. I wouldn't recommend them at all. Lousy company.

Well it's okay, but there are problems, Like, Picture freeze, wrong channels outages and it is not cheap. Out of 150 channels we watch maybe 5. Bottom line bring back the antennas and free t.v. If I was tuned in to the electronic world I would know all the free channels you can get.

I have experience with at least 6 different cable companies between living in New York and Florida. Spectrum simply has far more outages than any other cable service that I have used in the past. Outages occur at least once a week for no apparent reason. Unacceptable.

My 96-year-old WWII vet father passed late last year. He was a Charter/Spectrum customer for decades. Never late on a payment. After his death I kept his Spectrum account as we began the process of clearing his house. (Driving four times 2100 miles each way because of COVID to do so). On 12/03/20 I paid what I assumed to be his last Spectrum bill. His house was vacated 12/12. On 12/17 I called to terminate his cable. The next day I received a final bill for “service from 12/18/20 through 01/17/21”. Multiple calls to Spectrum did no good. Including talking to a rude corporate representative who called at dinner time Christmas Eve. I was told if I did not pay they would go after his estate. This company is galling and heartless. An example of what you get when monopolies are allowed to run roughshod with impunity.

The speed and reliability of Spectrum are acceptable. Their business practices are, however, not helpful to consumers. If you merely want the internet and a small handful of local TV stations they make it more expensive than it needs to be. They also fail to provide affordable internet access to the poor.

Well it’s been very dependable and the picture quality is ok but no wireless satellite service is available and no 4 K tv. Whenever I’ve had problems they have been very quick to help me solve or send out a technician.

Since the cable comes with the association the price is really good but sometimes the speed of internet slows down and that is why it received 4 and not 5. Overall the service is good and we have not had any issue.