Spectrum Reviews

Since the cable comes with the association the price is really good but sometimes the speed of internet slows down and that is why it received 4 and not 5. Overall the service is good and we have not had any issue.

I have been a 4 years customer of this company. I always got what I paid for (internet) some times good other times better. I move to a new residence a few months ago and the service just went horrible. I was paying $74 for 200 mega download speed and I was getting 40 mega. I called. Decided to close my account. They ask me to stay and I was going to get 400 mega of speed for $10 less than what I was paying. I wanted to give them a try since I hate changes. I also purchase a phone line and paid $65.

WiFi is so slow it is almost worthless. They exchanged the all in one with a separate router and modem. Still very slow data rates. Direct connection to base computer is excellent. They say the modem/router is free with their package but they sneak a wifi charge of $5.00/month???? Best bet is to purchase your own router and modem. Service in general is within a couple of days which is OK for the population load here.

Very poor installation. First of all runs along baseboard and should be hidden with existing cable; terrible customer service and they keep raising the rates with NO warning; I am hunting for better at least for the TV; I have a landline and internet.

They have been very helpful with hooking up our Tivo and very responsive when we have issues with internet access. We have very little trouble, even though neighbors seem to complain a lot. I like how they are usually on time for any appointments and you can even track the technician and his/her truck via their website.

Customer service is ok, but price is crazy. The internet is so sketchy every night. If someone else would come to area, Spectrum would be left in the dust. Channel lineup is good, but you have to go top tier to get them.

On 12/12/2020 I bought a $30 ticket thru my debit acct for a Live Streaming Concert by Trans Siberian Orchestra to air 12/18/2020. On 12/18/2020 Spectrum Charter was having a service outage and I wasn't able to watch the live stream concert. In addition, the service outage lasted for 5 days. Spectrum Charter refused to compensate me for the $30 ticket. They only credited my acct for the 5 days outage plus their complimentary $10 they give everyone when making a complaint. This is completely unsatisfactory customer service.

This company has no loyalty to long time customers. During Covid they hiked the prices bc hundreds of thousands of new accounts were added due to us and others. So they had to build more towers. How sad that they are making us pay for all of this while they fill their pockets.

Rarely works properly. Freezes often, goes in and out, can be slow, agents don't know or have answers to problems, very very expensive, no fiber optics, lots of problems. Technicians can't find problems.

Signing up was easy. Price okay. Service is not that great. Doesn’t work in back 2 rooms at all. Loses service in middle bedrooms. It even loses service in the same room the equipment is in. Will say it’s better than satellite.

Spectrum has a monopoly in the Mid Hudson Valley and takes full advantage of it. The service is better than it was a year ago, but it is EXPENSIVE! They are excellent at marketing things you don't need, like cable and their questionable cell service, but when it comes to actual internet service, they fall short. Internet speed varies greatly with time of day/week and there is no compensation for cut-off periods.

I was at att on low income internet. I only paid 10.00 till my bank had a withdrawal and my bill wasn’t covered. They ended up charging me 100.00 fees. Spectrum came to door, offered internet and home phone for 33.00 a month. So far it’s been good. Have not had my bill go up.

Spectrum is by far the worse internet provider on the market. I travel for a living and have had every service provider in every state. I speed test my phone and computers constantly and I'm shocked people are being charged $160.00 a month for DSL speeds.... It's a crime they are allowed to throttle speeds we consumers pay top dollar for. It needs to stop and people must get their money's worth....

Good, reliable internet service, fast, secure and priced right. We have been with Spectrum a few yrs now and I have no complaints... Would recommend them to friends and family....we can stream tv, use our laptops and more with spectrum internet, highly recommend!

Their customer service is not good and the internet is slow and lagging and often just cuts off and watching a streaming movie is terrible. Don't know why it behaves this way but it makes it difficult to stream or play a game.

Spectrum, I wonder how many more of the business class customers are aware that you don't care about them? In times like this, you decide to change the way your billing works. Knowing that many businesses are shutting down or closing in the middle of months you decide to punish them by saying we are stuck paying for an entire month even though we didn't use your service for the month. I closed my account on the 27th and apparently my cycle ended on the 23rd and I have to pay the entire month even though it wasn't even technically used the 4 days prior to me calling in. You are punishing small businesses even more than the state has already punished us. You are acting classless while all the small guys drop to say it nicely.

Works good most of the time but I'm not so sure. They don't slow down the internet speed randomly to make you think you need to upgrade to the faster rate, for only 20 bucks more per month. Already pay 75 and that should be plenty for me to have decent speed.

I live way out in the country next to National Forest land. They ran wire up here a few years ago and provide me with 100 meg service that has more than satisfied me as an IT pro that works every day with multiple remote web services. I also use Netflix and Amazon Fire over it and they play perfectly. Their customer service has always been courteous and prompt.

If there was another option other than dish, I would use them. They are rude and customer service is lacking. The service goes out all the time and the do not credit us for no service. They are a horrible company to deal with.

For the last 5-6 months, my internet has been cutting out completely for up to 12 hr at a time. Every time I call, they tell me there was an outage and it won't happen again. This is not acceptable since I pay for 24 hr connection to the internet. I cannot even do zoom meetings because my internet cuts out so frequently so I have to resort to using my phone as a hotspot.

Internet service frequently disrupted, pricing creeps up, worst uncaring customer service if and when they answer the phone. Always trying to up sell other services, incredible amount of questionable add on fees and surcharges..Unfortunately have a monopoly.

Great internet access, seldom if ever down, fast and great service. Tried others available and just not even close. Just the best I can get! Very reasonable, and easy to change if so desired. Speed is the best available here!

If there were other provider options for both my residence and office I would change providers. There have been many issues and many techs called out onsite to repair, replace equipment, etc. When it works as it's supposed to it's fine. However, they keep increasing their prices and unfortunately they have a monopoly so we have no choice but to retain them.

I had this service for almost two years and it’s not that reliable. It goes off all the time and they continue to hike up the price like if it an optimal service. If I had a better choice I would move to other services. Basically the service is not good.

Service started out super fast and very reliable. Now after 1st year it seems to have slowed down and not as reliable, they say I can up my speeds for another $20 per month but should not have to pay more for the same package I started with, also I can expect a rate increase here in the near future, I can tell speed because of online gaming that I do..

I have had other providers over the years but Spectrum has had very little downtime and when it goes down they fix it quickly. It is a solid service. Their pricing is fair in the marketplace and customer service is the best.

They’re easy to blame Apple TV. No matter how much troubleshooting is done I always have to escalate to a tech specialist tier 2. It’s very frustrating when I troubleshot for 33 yrs for AT&T. I know how to find out issues and I’m not believed.

Easy enough to set up and pay for, meh service. I opted for the $50 internet only package that they claimed provided, "Starting speeds of up to 100 Mbps (wireless speeds may vary); Tons of bandwidth and no data caps; Free modem and antivirus software; Convenient self-install options available." The convenient self-install was absolutely true and the best part of the deal. The antivirus software is ok and WIRELESS SPEEDS DO VARY - A Lot! During high usage times (sporting events, debates) the bandwidth was strangled no matter what they say. I could barely send an email. 100 Mbps was achievable at 4 AM local time but certainly not between 8 AM and 8 PM. Also, I had zero other choices for an ISP at my house. Spectrum was the only ISP available. Competition is good for business and currently Spectrum does not have any competition in my part of St. Louis.

I only gave them a 2 because it took them 6 months to finally get my internet working correctly. Now they throttle and have too much downtime for people who are forced to do schooling from home and parents who have to work from home. They also lie to their new customers about pricing and services. I would never recommend them to anyone for anything.

I feel it is good and I am satisfied. I enjoy having internet and cable. If I was not satisfied I guess I would give IT up and not have anything. What can I say I still was supplied with cable and internet in the bad storms.

I have had Spectrum since it was Time Warner and this service is awful. I have their internet and phone service since 2011, almost daily someone’s on my neighborhood app saying how absolutely horrendously horrible this service is. We are constantly getting no service and getting kicked off the internet! This service is distributed out of my backyard to my subdivision. I cannot begin to tell you just how many times I have had service and was told the problem is Gardner Electric when it is a Spectrum maintenance problem! I just cannot wait until we can get Google Fiber or AT&T in this area. Stay as far away from Spectrum as possible!

I gave it a 3 rating but it is somewhere between a 3 and a 4. Price and reliability issues makes this service a 3.5. The WIFI router has to be replaced about every 6 months or less. Then their modem is average at best.

Surprise price increases within a few months of each other. Never know what to expect from one month to another. You never know what your next Spectrum bill is going to be. A very adversarial practice that creates ill-will toward Spectrum.

Very reliable and fast. I signed up for 400Mbps downstream, but I typically get closer to 450. We usually have many devices streaming simultaneously, but there is never a lag. I wish it were a bit less expensive though.

Spectrum is the best internet provider we have in our area. Unfortunately, it is also the only internet provider. With that option I can't compare it with other providers. I'd say about 60% of the time, it works perfectly. The other time it is constantly going in and out, tiling a lot and I have to re-boot their receiver about two times a week.

Pretty decent service for the amount being charged. There are a lot too for others service providers who charge almost double for the same internet speed. Spectrum has gotten better over the years with their customer service and internet speed. Also, there three level of internet service so you choose what is best for your internet of speed and money. Overall it is a good company to have as your ISP. Even though they also offer bundle packages which can save some more money if the customer is interested. But they are not pushing and won’t force you to commit to a bundle plan. But for the people who need it, it is a good option to have.

Not much to say. Cable service clearly very slow and devices are horrible. If no outages which clearly happen all the time here in Orlando speed seems ok. Xfinity devices stronger signal and much better. Customer service not much helpful.

We've had Spectrum for 12 years at various houses. About every 6-12 months they increase existing customer's bills. It a increase here and there at times. We've gone from under $100 to eventually ending up at $300 with no additional services added. The increases are all because of discounts falling off randomly. Most companies try to retain long term customers. Their policy is increasingly to avoid having managers get involved with issues. Spectrum has a monopoly in certain areas, so they really don't care. It's clear the corporate policy is that they have very little competition so they can do what they want. They seem to know that people get tired of trying to call every six months to keep their bills at the rate they signed up for. In addition, the internet service slows down during peak usage times, even though we are paying for the highest speed.

Updated on 01/09/2021: Overall I am satisfied with Spectrum, however I did have some problems early on. I do give them an A for response to customer problems. It is always very quick. The phone reps are extremely polite, friendly and helpful.

Spectrum is totally unreliable and I can't be sure to get an Internet connection when I need it. It's so bad that I can't be sure to pull up one Internet site and then to be able get another site right after that. I'd probably be better off with an external modem. I'll moving locally soon and I'll have to find a better provider somehow.

Fantastic customer service, right on and right now! Internet service never lets me down! Never been down in storms. I can always really on their Internet service to bring me everything I want! Installation was quick and very professional.

I pay for the 2nd fastest plan & they said would be more than adequate to run all of our 4-6 devices. Not even close. I have to reset it every day sometimes 2-3 times a day & it still buffers constantly! Plus my ring doorbell motion detector is like 90 seconds delayed. I've talked to their technician on the phone while he walked me through fixing it.... supposedly. Nope. Still does it! I will be changing as soon as I can afford At&t. They are the only 2 options I have on my street but the next street over has fiber optic. Go figure.

After my 12-month home internet plan had concluded, my bill jumped $15/mo ($180/year) - a whopping 27% increase. During the ongoing pandemic and unemployed for most of the year, I still made every payment on time. I called Spectrum today to explain that while the internet service was actually reliable, I simply could not take on such an increase. The customer service rep was unable to help find a solution. To Spectrum: I will gladly continue to pay my previous rate if someone can put me in touch with a decision maker to make that happen, not a sales person who will tell me about a landline phone I can add to my plan to receive a discount. I am looking for alternate internet providers starting today and will cancel Spectrum at end of current billing cycle if you are unable to compromise with a loyal customer.

We switched to Spectrum from ATT because the speed was much better on our internet and at the same or less cost. Att boasted high speeds but then didn't have high speed available for our street. Spectrum has worked perfectly, no issues.

New technology using old equipment. Trying to produce 4K on old Trunk and feeder lines. Tile outs, loss of signal. Constant picture refresh from 420/720/1080 whatever the channel is broadcasting, not good on new QLED, OLED. Upload rate never exceeds 65% of plan (ex; 65mb out of 100mb). Still a great value and an IRON in the fire.

It's far too expensive and the viewing plans are limited. They also charge extra for each DVR recorder and charge both for the service and machine rental for each tv with the feature. The technicians who set it up were poorly trained. (I had a TV on the second floor, they refused to set up because they couldn't find the outlet, which was directly above the first floor set up and just had to be fished from one floor to the next. The prior wire was already there and just had to be attached and pulled through to the first floor.)

Latency is very long, unable for us to use any real-time audio over the wire. Even faster speed service has over 30ms latency. We continue to work on ways to eliminate latency. Hoping to find something soon. Thanks.

Spectrum promises a certain speed, but in actuality, it's slow. Very slow. So slow at times that my iPad turns off while waiting for a result. I called about some problem and mentioned I no longer was able to get certain websites, watch videos, etc. I was assured it would be fixed. It wasn't.

Intermittent Internet is very frustrating - every day. "Service" has been here many times in the last four years and cannot or will not provide a solution. I'm not a heavy user but angry when checking email I get "not connected" message.

I have had service at several addresses with Spectrum since about 1998. They are the only one available in my area. They are NOT willing to work with retired persons who have limited income to provide less expensive options when one does not need nor want hundreds of cable TV stations only working internet. I disconnected as I was sheltering elsewhere and started service again about 2 weeks ago. My internet is continually unstable and freezes as I have daily Zoom meetings. I am extremely dissatisfied with Spectrum.

They are always adding charges and the service sucks. I canceled my streaming service in May but they say it’s still active. I actually canceled with their representative. I hate we only have 2 options for service.

Service is reliable. Bill has not fluctuated all over the place as it with other providers. I think the price could be better. That’s why I didn’t give it a 5. Overall I have not had any major complaints. Just pretty steady and reliable.

Worst service in the history of service! They don't give a break on bill, inadequate equipment. They claim their pings and etc. are always great on their end and they really are not. The list can go on and on!!!

The service has been great, always been there for me with a problem. Really not more I can say as I have covered all the things that a service provider can help me with.

I have had Spectrum previously- Time Warner Cable for many years, the service has never reached to advertised speed, despite my purchasing top of the line modem and routers. Many disconnects, dropouts and it seems like I need to "re-start" way too often. I have not moved because I own some very expensive equipment that only works with Cable. I am weighing my options now as WiFi 6 becomes available, one last point... there is no Fiber Optics lines available in my neighborhood, if there was, I would switch.

We have been a Spectrum customer for years since 1990 when it was Time Warner. It is the fastest in our area. I give it a less than perfect score due to the number of times per day it needs to be rebooted.

Generally very good, however they raised the rates significantly in the past 2 years. $80 a month for internet service is too high. They do have better service than my previous provider who they recently bought out. Only complaint in that regard is when service is out and you call them, they will often be "unaware" of any service outage in my area. This has happened twice even though I saw one of their service vehicle in my neighborhood at the time I placed the call. Strange?

Currently I am having problems with the internet again as well as my whole neighborhood. This happens all the time. Spectrum told me my modem /wifi was bad so I bought another one. It made no difference. It is Spectrum's cable lines which are the original lined from the 1970s.

It goes off frequently, saying no internet connection, we lose hook up to our Youtube, and it's very slow. Plus it is very affected by the weather, we lose signal... and for what we pay for this, more frustrated than anything.

A very nasty monopoly!! Rates go up without notice to the point that I am desperately searching for another one- hard to do in New England as the lines are limited. Had much better service when I lived in Saco and had a bundle GWI.

When Spectrum is working, it's the best. And compared to what else is available in my area, there really isn't any other choice if you want high speed internet. Unfortunately, Spectrum knows this. They promote no contracts, but they up your fee every year, all the while giving new customers great discounts. The service goes out randomly for undetermined reasons and getting service is 50/50. The fact that they are the best option just shows how bad everyone else is.

Spectrum's service is exceptional. The speed is awesome compared to other providers in my area. They don’t force you into a contract either which in turns “forces” them to provide a great product and service if they want to retain you as a customer. It’s a win, win for all!

Their service is fair. But the monthly fee is high! They may increase the monthly charge after 12 months. The speed seems to be lower than 100 mb and not 5G.

The internet wifi service is very slow and it goes up and down a lot. Have called multiple times over the last few months and they just give standard answers like, "Reboot the system" etc. Very disappointed in the quality of the service. Can barely use laptops in other rooms and the Smart TV is a waste of time. Spectrum says we have plenty of speed and their Wifi be working but the techs that have come to our house said this is common with the service we have..

I got a super great deal on my current service. It isn't the fastest but it is certainly the best deal. However, I'd been with Spectrum before and they really were terrible then, about three years ago. Poor service, poor customer service, difficulty setting up auto pay.

Good steady 100 Mbps service, good modem, good customer service. Easy connect of two speeds. Works well on WiFi and cable connected. Payment process easy to use and auto-pay is available. Online chat available.

The streaming TV starts to buffer every week of two. Then everything needs to be reset. Customer service is very helpful. The schedule and channel system could be more user friendly. Other than that I don't have a lot complaints.

Pretty reliable now. We have had Spectrum for about 1 1/2 years. It took a while to work out the bugs in our this location. We would just lose service all of a sudden. The good thing is it didn't last long. Once I would reboot everything it would be back up and running. It is just the hassle of unplugging everything to reboot it. Fortunately in recent months this has much less common. I find it preferable to satellite service.

My internet does not go down very often. My wife uses the internet for her business. Reliability is the most important important aspect of a provider for us. When does go down they always promptly repair it. Mostly they repair it by instructing us what needs to be done.

Needs network stability. It's always buffering. It ok but could be a lot faster and the price is ok. The TV service is ok as well. They have mobile also at low rate. I'm thinking about trying that service as well. Will see how it goes.

There are too many days where the TV works poorly and they have raised the price $25.00 in two years. The speed is rarely as fast as they advertise. Overall just another average service for way too much money.

My elderly parents had Spectrum cable tv and internet. All seemed well until the promotional period ended where their bill jumped up above $200. For elderly non tech folks with a fixed income this was a huge problem. I purchased a couple of Roku boxes for them, set them up and recommended that they cancel their cable TV and only keep the internet portion, which they did. This significantly lowered their monthly payment for about a month until their bill went up above $200 again. Spectrum claimed that because they are using Roku on "their" internet service they must pay them (for TV service which they did not provide!). Taking advantage of elderly people seems lucrative for Spectrum because they assume that they "don't know any better" and are easy prey. I am utterly disgusted and would caution anyone in considering a company with such despicable behavior!

I have just cancelled my Spectrum account (phone and internet) after many years of hassle and misinformation. I have never encountered a business so incapable of providing even basic correct information, and this has landed me in a number of messes regarding my account over the years. I would recommend Spectrum to no one who has better things to do with their time than hang around on hold for hours fixing problems of Spectrum's making, only to be told that egregious customer 'service' errors are the fault of the client.

Absolutely the worst internet service I’ve ever had. Not only did the service never work, when I finally cancelled they tried to stick me with an entire month's service fee despite using the internet for one day. What a joke. So glad I switched to AT&T. Not only is the service faster, there’s no nonsense with the billing. You pay for what you get. Absolutely scammy business practices. What a joke. Save yourself the headache and get a better internet provider.

Spectrum cable company is not in it together with Americas. They get a giant tax relief and don't share any of it. They know there's not another stimulus coming for Americas and they just want their money. I've been a client for over 20 years in the same home. As of Monday morning I will be an AT&T cable company customer. And spectrum will owe me money.

I ordered cable service with Spectrum which included Apple TV. I was very unhappy with Apple TV because the remote is very difficult to use. There was no way to set up the service without using the Apple TV box; there was no other remote I could have used. Spectrum will not let me return the box because I opened it. Apple itself said it could not help me and referred me back to Spectrum. So now I am stuck with this inferior product. Don't buy one of these and don't do business with Spectrum!

Cable goes out all the time for no reason. TV guide frequently freezes up while scanning. TV stations are not available on a daily basis. Horrendous cable but high monthly prices. Not satisfied at all.

I decided to switch from MetroPCS ($40 a month unlimited everything) to Spectrum Mobile because the rep told me that my bill would only be $54.95 a month with the new phone. So, I thought, sure, I'll pay an extra $15 a month for a new phone. The rep told me that this plan only included 1 gig of data but he said, "You'll never go over one gig because anytime you aren't on WiFi, you'll automatically be connected to Spectrum mobile hotspots." This was a complete lie because he failed to mention that there are only a few Spectrum mobile hotspots in my entire town. He also told me that I would get $100 credit towards my new phone by turning in any old phone. Again, that was a lie. It's only good for certain phones and it has to be done the same day you switch (he never mentioned that part). Since he didn't tell me how to do that, I assumed I would get the information with my new phone. Nope!

I’ve found Spectrum to provide very unreliable service as well as not standing behind what their reps tell you. I ended up having to cancel my service 4 days into my current cycle because my internet service resets itself multiple times - sometimes up to 10 or more a day. This was ongoing & it really affected my ability to do my job as I work more & more from home. A change in modem did not resolve the issue either. When I canceled the service, I asked the store rep about possibly prorating my bill for the unused portion of the bill (again 4 days into the current month owed), he replied he couldn’t but if I called the number on the statement they would take care of it for me.

I was with Cricket Wireless for 30 months. Happy with the service. However I discovered that Spectrum Mobile MVNO is on Verizon's network. I have clearer calls and the data speed is much faster then Cricket. So I switched to Spectrum; I bought a new LG phone (like LG phones). I was able to port my number within less than 10 - 15 minutes.. I do not use much data away from home. I use wifi at home.. It is rare for me to use more that 0.75 gigs of data.. Hey $14.00 per month on Verizon. NO-BRAINER there. I like the fact hot-spot tethering is part of the plan. But I like the idea $45.00 is max charge if I go past my data plan. Spectrum has the best phone support I have used for assistance.. Spectrum customer support is very, very courteous.

I had a housemate move out and we paid Spectrum down to a zero balance. I then tried to cancel the service which I did on the exact billing day but the service was not shut off until two days later so I was charged another $190 after I had already canceled the service. I then find out that there is a "deferred payment from covid of $120!!" After I was told it was paid in full by several employees and now they're trying to charge me for another month when I had the service shut off! I then asked them to return the service if I was going to be paying for it and they said, "No! We're not giving you your service back until you pay the bill in full!" I was on the phone for hours with customer service! Spectrum doesn't realize how much freaking time it takes to try to get through to them, it's ridiculous. It may seem like a good deal in the beginning but believe me in the long run it's going to be a nightmare so, I would strongly suggest just stay away from this company.

I want to give 0 rating, but I just gave 1, since this is the least rating available in this portal. Also, I will not suggest Spectrum services to my enemy. 10/30/2020, someone from Spectrum deactivated my account and I tried to reach customer care starting 10 AM and got somehow activated by 4 PM EST and 11/01/2020 my bill started to climb up by an additional $20 for the same poor service Spectrum offered. I am with Spectrum for the last 9 years and getting the Sales team is a challenging, meanwhile you can reach moon and come back before the call connects to the sales team. As Sales team is the only one team who have rights to activate and deactivate a line (Looks funny). I don't know what are all other problems I'm going to get it from them. Jesus, please pass this message to the CEO (poor company in this world).

We upgraded to their highest plan and I've been testing it for days and getting consistently under 10 Mbps when they guarantee ten times that much. It wavers of course because of wireless and proximity to the router, but even in the room with the router the speeds seldom go above 50 or 60 Mbps. Their service guarantees certain speeds, but what they don't tell you is these speeds are guaranteed only if you are hardwired into the signal, which basically nobody does anywhere ever. I bet over 95% of residential in this nation is wireless. So that little bit of obfuscation is enough for me to give them the worst possible rating, and that's only one factor.

Called to cancel service due to my mom's passing. Problem is I called 2 days after billing cycle started. Instead of getting the bill prorated for the two days will charge the full 30 days. Absolutely horrible experience that I will not forget.

Had Spectrum (formerly TWC) service for 4 years in Southern California before our move to Idaho where they're not available. Service was reliable, speeds were good, no data caps to be had, and pricing was consistent. As internet service has become another public utility, Spectrum did their job very well.

I had a bill sent to a collections agency after 45 days. I called Spectrum as soon as I received the letter from collections. I had no idea what it was for, apparently for a modem I did not return. I explained I did not receive a bill and I would pay it. I had that account for 14 years without a single billing issue. All I ask is that my record not be permanently affected by this mishap and 4 customer service agents and 2 hours later - they won't put a Supervisor on the phone and I am told no one can fix this issue. So disappointing you can be a 14 year customer with a solid accounting history and they can't even be bothered. Horrible...

I have been a customer of Spectrum for over 15 years. We do not watch cable anymore so I decided to save the $100 a month and call and cancel. The internet is fine. I called on the 26th and was told that on the 26th of each month, a new billing cycle begins and I could cancel but I would have to pay for the whole month. Or I can wait and call on the 25th of next month to cancel. Spectrum 100% does not provide pro-rated services or credits of any kind. This has to be one of the worst customer service tactics to retain customers I've ever seen. Absolutely about money and not customer satisfaction. As soon as I find a comparable internet provider, I will be cancelling that as well. Beyond shady and I am extremely dissatisfied.

I have used Spectrum for a couple of years; in process of moving contacted them two weeks in advance about needs for termination and where to turn in equipment. I also had to have new internet placed into my new location so I used them with an overlap of five days due to moving companies not available. I received my bill for the old location for a full month's of service since I used three days into the new billing cycle... NO ONE from the company warned me about this deceitful practice that I should turn my equipment in three days earlier than I planned causing me an additional bill for THREE days of usage of over $200; plus I had a full month's bill for for new location.

They sent my account to collections almost 5 ½ years after I paid my “final bill” without contacting me about any outstanding balance beforehand. When I called to inquire, they stated they didn’t have any info on my acct because it was “too old” – they couldn’t even provide me with the info they gave the Collections Agency a few months ago. Their solution? Have me pay my bill – even though the negative impact will remain on my credit for years to come!

I input a complaint recently [**], I was contacted from Spectrum and spoke with Robert, he informed me the calls were reviewed and stated he understood and he was able to get me to a rate of $150ish, on the call he confirmed all equipment and channels I was interested in. He stated if I wanted Own I would need to add tier 1 to this. I informed him to add it. I asked when the promo would end and what my rate would be after it is over, he said around 170ish after 1 year. I asked if this was for everything, the rep confirmed. I stated this was all I wanted and thanked him for getting my rate back down.

Cancelled Spectrum cable TV because totally unaffordable, but apparently if you cancel at the wrong time of the month, nothing can be prorated for services you did not use...ripped off for extra money, threatened with cutoff of remaining service that was kept, and a Rep who was assigned to assist has ignored all messages...almost an hour on phone and they still win...too expensive, rates continue to increase and no choice of bundle selection..take it or leave it...Spectrum is a horrible company and has no respect for the consumer... do not recommend.

When I sold my home, I cancelled my service and returned my equipment...Spectrum continues to bill me and deny that I cancelled and denied I returned my equipment when I have proof of both. I was supposed to get a refund but they continue to bill me. I have several open complaints, but they keep calling and billing....when I call them back, they never take my call. They are scammers!

I was moving to a different apartment in the same building. I decided to drop my phone but keep my cable. The process to make this change was horrible. I was on the phone twice for over an hour and it was still not done correctly. I am in a retirement home and my daughter was helping me but they would not speak to her and she is not allowed in because of Covid. I could not do it online either. When my service was set up originally, I had an appointment and they were over one 1 hour late. I cannot believe this company can get away with providing such horrible processes and horrible customer service. And, by the way, being polite over the phone when the work is never done correctly still constitutes having horrible customer service.

Oh man... So before I wrote this review, I read the reviews of several others. Unbelievable... It's really apparent what kind of company is for the customer and which are for money. Spectrum is ALL about the money! Similar story... I was paying over $200 a month for really bad service and price hikes. Never late with a payment...which they used to their advantage. Paid the monthly bill early, as always, and it was the first week of football... No Red Zone. But I've been paying for that package since last season ended. Call Spectrum, "Sorry that part of your OLD package has been removed. If you want to add it, it'll be $12 more a month." I was mad enough to say, "No..just cancel my cable and I'll keep the internet... I'll look elsewhere for entertainment."

I have been a business customer of Spectrum over 2 years and have internet, TV and Phone service with the firm account # **. On September 28th 2020 I have contacted the mobile phone department and purchased a Samsung Galaxy A01 (paid in full) and requested a phone line to check the service before transferring my 5 cell phone account (currently with AT&T) to Spectrum. They provided phone number **.

They charge you a FULL month regardless of when you cancel. They don’t prorate even if you go just one or two days after the start of the billing period. Long hold times and poor customer service too! Bye forever Spectrum!

Okay friends, I'm not usually one to go to social media but I feel this warning needs to be made. I just got my finale bill from Spectrum internet services. I called to cancel services the week before we left Tn. The girl ask what day we were moving out and I told her the 4th. She put in cancellation for the 4th. I was not informed by her of their dishonest billing practices. The bill I just received was for 74.99 from the 2nd-4th of Sept. I called and they told me it's company policy to bill for 30 days and they do not prorate. I asked to speak with supervisor. I was turned over to employee # **. I will not list his name. He said he was Lead with Billing Relations. He said he would not remove the charge.

This company doesn't value its customers. It knows it monopolizes. How sad it takes advantages of those of us who are not aware if we have smart T.V. We do not need a box for our T.V. so for those of us that up in years it's very easy to be taken advantage of. Even after a total of 6 days, totaling 17 hrs and 8 mins of being shifted to one rep after another I got nowhere. This is one of the rudest and deceiving companies I've ever dealt with.

100% GARBAGE!!!! Not only does this worthless company have terrible service to include snail-slow internet service, phone service that often times has poor reception that makes it difficult to connect and communicate with callers, television service failure which requires rebooting the system weekly and sometimes daily. To add insult to injury, this greedy company raised my price to an additional $50 per month. I DO NOT RECOMMEND SIGNING UP WITH THIS COMPANY!!! Any positive reviews are likely fake or paid for reviews. Every one of my customers that I have talked to have told me that they’ve had the same experience with their home Spectrum service!

I have been a Spectrum customer for a few years now, after the first year they raise my bill from $126 a month to $160 a month claiming my promotion was over and there was no other promotions available to lower my bill. So I received a letter in the mail updating my account stating now that my bill would go up again to $202 a month, no changes in services. We just want more money, so when I first called they refused to budge off the price so I went to AT&T‘s website and found out that I could get more channels and faster Internet for $125 a month, no landline but with the $77 a month savings I was fine with that. So when I called back to customer retention and told them I found another provider through AT&T or Dish Network which I was with prior for 28 years to moving out to Ohio they decided to budge off the bill.

Since Early on in March shortly after move in I have not had a steady internet connection. I have had no less than 10 techs, including Q/A techs (2) from March to recently. The Internet Repair Department Acknowledges from back end diagnosis that My modem keeps timing out and my router is not syncing properly. I have had multiple equipment replacements but that is not the issue. Internet Repair over the phone has stated multiple times that my issue is indicative of a main line issue, and internet repair for months has been trying without success to send a maintenance department to look and rewire my lines in the grass and rehang at the pole. The last two techs that were here this month pointed out signal interference at the access point, further indicating trouble with the line.

Like millions of other people I was let go from my job. Called Spectrum and they told me two different stories. I wanted to see if I could defer a payment till next month. They said no. But they did tell me that I could disconnect everything. Their customer service stinks at best because they just don't care.

Even with promotional rates promised for 3 years, they still raise rates after 1 year. Claim it's "still a promotion" just less of a discount. This, on top of horrible Internet Service (finally had to buy my own modem/router, as theirs was pure junk!). I was losing service from 5-20 times per day, until I got my own modem/router. The combined elements of: Lying about the length of promotional rates; poor service; and, cable app that keeps buffering and going haywire, I'd rate Spectrum as being a colossal failure. They know we're trapped, as the choice here is only them or Frontier, and they're both equally as unreliable and overly expensive.

I am paying 85$ (400 mb) for very bad and unstable service and what I just notice is charging the customer with every bill 4.99 as wire maintenance fee without even notifying us, when I talked to manager from the billing department, he was the rudest person ever, unfortunately it is the only service available in my area.

I moved and service is not available at my new location. I received my regular bill by email on September 3rd stating it was due on September 18th. I returned all equipment to a Spectrum store on September 3rd. I received a new final statement on September 5th. My issue is that first, I have a $61 charge for an unreturned router. 2nd, I am being charged for an entire month of services that they are not able to provide me. 3rd, the final bill came as past due. The only issue I was able to resolve when I called and spoke to someone was they admitted the router was returned but somehow wasn't processed before the final bill was emailed. Stated that although they are not able to provide service at new location, they do not pro-rate and I still owe for the entire month. They also said that the final bill is due as soon as service is disconnected, so it is automatically considered past due. Very shady practice towards a long term customer!

I had to jump thru hoops with Spectrum to upgrade my phone with the Spectrum, first I just had to pay half the device off, then next meeting nth phone bill and then pay the device off. I upgraded to LG Stylo 6 from the LG Stylo 5 trading in the phone, within 3 hrs my Stylus got stuck in the phone, because I didn't pay insurance they wouldn't help me or take back as a return. I called LG even though it under warranty they want to charge me from r the repair because of physical damage. I never had a problem with the Stylo 5 so I think it LG Stylo 6 is made cheaply. Beware. Someone else reviewed about the Stylus getting stuck also.

I tried to sign up for Spectrum services but was told there's no coverage on my street, Eugenia DR in Washington Missouri, since I'm more than 600 feet from the mainline. Was also told that I could discuss funding a tap onto the mainline at my expense to get services at my address. Really Spectrum? This is your plan to expand your coverage area. Is this how you're looking to fund service expansions? How about surveying the homes on the street to see if it warrants an expansion to the street at Spectrum's expense? When will Comcast expand nationwide to get around this nonsense?

Spectrum has raise my bill again. This is Not a appropriate time to raise anyone’s bill They would rather lose customers than them happy. Spectrum is a million dollar company and they’re sticking it to us at the worst times. Currently looking elsewhere for TV material!

Their CS is garbage, they are not helpful at all, they laugh at you transfer you when they can't help which is mostly everyone..I got their internet because I have a child who needed it due to this pandemic..Other parents received the last couple months of internet service free from Spectrum..I did not receive any free service and they knew the only reason I called to get it was because of my child..They then conned me into getting their mobile service because they said if I bundled it would be cheaper..They Are Con Men and should be taken down completely.. You know where I'm from Pittsburgh Xfinity is paying for a year free internet for people who need it with children and giving chrome books but do you think Spectrum would do that.

Worst of the worst, the word THIEF comes to mind. Spectrum customer service is so unprofessional. Half of their employees can't speak English so you don't understand what they are attempting to tell you and worse they don't understand you. I shut off services to a house I no longer live in or own and their customer service rep, whose English you cannot understand, put a 30 day extension on the account so we would have to pay an additional 30 days. Just another way for them to reach into your wallet without your permission.

I'll make this short. My new neighbor had Spectrum installed yesterday. They needed in my yard to avoid climbing fences so I allowed them access. They failed to close my gate when they left last night. This morning another neighbor called to say my gate was open and my dogs were out. I have a Rottweiler and a Chihuahua. Admittedly, I am also partly to blame for not checking the gates and wrongly assuming someone would have the courtesy to close a gate they were allowed entry. If you are allowed access to someone's closed, secured gate, CLOSE THE GATE WHEN YOU ARE FINISHED WITH YOUR WORK. Instead of a Rottweiler running lose it could have been a toddler getting out and being hit by a car. BE MINDFUL. Spectrum, teach your people to close gates.

We had Xfinity and YouTube TV for the past year, which provided incredibly good service. When we moved to Palm Coast, we had a choice of Spectrum (a subsidiary of Charter), or AT&T. Spectrum has the fastest Internet speed, and AT&T wasn't even close. The Internet speed is fine, but their streaming app is horrendous. In no particular order:

During a storm outage, my services were interrupted. I called to ensure the services were restored but my services were not. I called them to send a technician. The technician stated that, "I cannot restore your services" because the storm burnt out my televisions. He called in the issue to Spectrum. I couldn't replace my televisions at the time because they had just admitted my husband in the hospital. I received my bill and they billed me for the entire month without deducting the six weeks no services.

The worst, told us one price billed another, promised to fix it 4 TIMES. Never did, Each time they tried to convince the better deal was with a bundled phone. We never ordered phone services and did not want this. And then when we cancelled they charged us! If you can stay away.

If anyone is considering doing business with Spectrum, forget it. I have been talking to reps and techs (Spectrum Mobile) for months. One issue I tried to resolve is that they're charging me for 2 lines (I only have one), and now they are continuing to charge my credit card AFTER I cancelled my subscription. They charged me two $50 restocking fees for phones sent to replace a defective phone that was still under warranty. The first replacement was a refurbished phone that only spoke German, the second replacement was a new phone, but they activated it and then charged me for a second, duplicate service!

Spectrum had deal for $69/mo for cable, Internet & phone. Sales knew I had only a cell phone & didn't want home phone - discussed due to my wanting watch connected to my phone; Sales said it would be $74/mo with cell/watch combination. Conf. email had no details of plan. No way to get it via email, site or chat & not for lack of trying. There were a lot of problems nailing details down--ended up cancelling, returning equipment, cancelling again (it wasn't cancelled) 2 more times. They are somewhat misleading. The lack of confirming details was the biggest problem.

They raise my bill just about every other month. They raised everyone in my area during the PANDEMIC!!!! Have been losing service a lot for past week and a half. Always having to reboot equipment! They send technicians into homes without having a Covid 19 Test jeopardizing customers' health and lives. Also, if they have to send a technician to your home you get charged for it. They DO NOT CARE about the people who pay for their business!!!! My bill for the basics is OUTRAGEOUS!!!! The utilities authorities is just as bad by allowing them to increase the prices during the PANDEMIC!!

As many reviews you see regarding Spectrum, I find that they are completely inconsiderate of having to make their customers pay a full month of payment and not prorate their billing. We called in two weeks prior to our next billing cycle to let spectrum know that we will not be needing their services as we were moving out of state. The customer service reps did not at all mention to us that if you go into a new billing cycle they will not prorate for that month instead they will charge us for an entire month. If they had the decency to tell us that information we would have canceled the services earlier to avoid paying a full month.

Had no choice of cable companies when I moved here. Customer service is always rude. Hidden fees you need to watch. I am moving and cancelling service. They are charging me for a full month for just a few days into billing cycle! Experience cable issues all the time. Tried to get voice off my bill because I do not have a home phone and they would not take it off. Please beware of how they do business!

Stay away from this company. They offer you cheap packages and then when it comes to service, fail to deliver. My Tv and Internet has been going off every 10 min for a week now. I contacted them two times and they gave me an appointment a week later. When I called to have them escalate the matter since we have students at home and also husband and wife both work from home, they called back telling me that instead of Sunday, they can come Saturday (today is Tuesday). That is their escalation. Worst service I have ever seen. It was a big mistake to switch from AT&T Uverse. I am working on going back to AT&T asap.

Spectrum is the worst provider when it comes to customer service and deceitful pricing increases. They also have the worst customer service. They charge you for an entire month even if you cancel after 10 days of use. DO NOT SIGN UP With Spectrum Internet. You will regret it!

It stormed in my area and the internet went out. I contacted Spectrum to report an outage. They told me there was not an outage in my area. So I tell them, "Yes there is. That’s why I’m trying to report one, so you are aware of it." They insist it is my equipment or lines and that I needed to make an appointment for 5 days later to have a technician come check out my equipment. Had me on the phone for over an hour because they would not listen to me. I set up the appointment anyway because why not they insist right?. 15 minutes later they mark my area as an outage area. Like I told them 500 times before they wasted my time. So I’ll have the tech come check everything anyway even though no issues will be found. Just waste their time also, as they persistently insisted.

The company is the only internet/cable provider in my area so I don't have a choice but to give them whatever they demand. They mailed me a flyer with a package offer and then I spent over a hour on hold each day for almost a week while various reps kept going back and forth if the package was available in my area or not. Mind you the package offer was MAILED to me in the same area they say the package is unavailable. They ended up not allowing me to have the package so I continue to pay high monthly cost included at $13.99 per month charge for local channels they do not offer in my area but the refuse to remove the fee.

Watch out for these guys; the brand has absolutely ZERO customer focus. I have been with these jerks for over 10 years now just because there are no other alternatives. I recently found out that for the last 10 months they have been charging me for a cable TV service that I never requested or used - I had signed up for BB Internet only. I was on autopay, and obviously did not read the bills every month. Turns out, you cannot dispute bills older than 2 months !! Even when they screwed up and stick me up with a service I NEVER requested, I am now down $300 for their screw ups. STAY THE ** AWAY FROM THESE GUYS - and if you can't, at least read the freaking bills every month. They are building a business out of stealing $$ from their customers - hoping they never read the bills.

Spectrum is the worst company. They are the most high priced. All they do is charge you to death, fees after fees, every month another fee is added to your bill without any notification or letting you know.

How do have customers sign up for services and when the equipment come it’s already faulty. It only is the equipment horrible but whoever created their webpage user sign up is horrible too. I’m new from Houston and our service providers and customer service run rings around this crap.

My elderly parents have been without a phone now for 4 days. The original technician did not set up the phone cable correctly. Also the technician left the cable open and lying on the ground. The condo association would like Spectrum to bury the cable before someone gets hurt. We've spent over 6 hours on hold the last 3 days and never talked to a agent. After talking to several neighbors they've all said they have had the same problems with Spectrum the last couple of years. That includes before the virus started. There is talk of changing the cable company for the neighborhood due to very poor customer service...

Absolutely Horrid. Upon starting services with Spectrum I only had internet paying $49. After adding TV my bill went to $132 and In the 2yrs I have had the service with fees and rate increases I am now paying $179. This is outlandish. Just like millions of Americans my family has been affected by the Corona Virus. In an attempt to lower household expenses I called Spectrum to delete the TV services and keep only the internet, and I was told that since my billing cycle started on the 2nd of the month that I would still be responsible for the entire month because they won't be prorating my bill.

Their customer service is terrible, they promised something over the phone and next time they denied their own promised. Long wait, kept explaining your situation and they do nothing. Dissatisfied, unprofessional.

I have been with Spectrum/Brighthouse for nearly 20 years and am switching to AT&T fiber because Spectrum's service has become abysmal. For 5 months I have been having signal interruptions that cause intermittent issues with internet speed/service. I am paying for 400mbps but often get 20-50 max. Sometimes, the signal interruption causes me to have no internet at all. I have had 5 techs to my home and each confirmed that the problem isn't my home or equipment; it's the "hub" down the street. There have been 3 scheduled maintenance repairs, all of which were closed out though the problem had never been fixed.

I disconnected my cable and was told on the phone that since I only used a few days in the last billing, I would not be charged for a full month and those few days would be prorated. I cut my cable off early so as to try to save money due to being unemployed from covid-19. It turns out their "policy" changed at the beginning of the year which their technician did not inform me about on the phone (and isn't stated anywhere), so there's no prorated time and they took the full amount for the whole month out of my account without even informing me.

To be a "communications company" Spectrum is the WORST telecommunications company on the planet. There is absolutely zero internal communication within sales, tech support and billing. There is not enough space provided here for me to list all the issues I have had and I have been a customer for over 15 years... BUT regrettably there are no others options available to meet my geographical needs. Please avoid this company AT ALL COST or it will cost $$ you in the long run when you have no service for your business! I would be more than happy to discuss all the problems I have had with Spectrum **. Thank you!

I called Spectrum Cable Co. after finding a home. The first year was fine, but the first month (after the first year) my bill showed triple (not double), the amount I was paying with no notification. I was working two jobs & couldn't get back in time to call & reach anyone for a couple of days. I took time off work & called. They gave me 10 channels for $100.00, per month. Since I was never home I said ok. But then my bill went up $3.00-$4.00, every month.

Where do I start? From price increase to price increase, each and every time. Just when I'm not paying attention, here comes another increase. Today I looked at my bill to get their number as I was having an issue only to find that my bill has increased by about $26! Not to mention it already increased before! Every time it's because the promotion has expired. Would you like to downgrade? Cut any channels? Done that already! How many more channels should I remove?! I think I'm going to start searching for another cable company. Internet service not all that either. Unfortunately for the gentleman who took my call, I was upset but he was very patient but could not assist any further except to downgrade in order to reduce my bill. This is unacceptable! Not to mention this is a pandemic and they are looking for more ways to increase your bill. SMH!!!

Most incompetent company I have ever experienced. They have been charging me illegally for service for a month at an address where service is not even available. I call them and they say "it should be working, check your equipment" and now "they will get to it when they can, depending on what else they may have going on".

I had been a customer of Spectrum for 3 years and had never paid an invoice short or late. I was the perfect customer. When the Covid-19 pandemic caused me to lose my job and subsequently my home, I called to cancel my internet service and was told that I would be charged for 2 months of service even though I was only connected for 6 days of the second month. I told the service representative my predicament, how I was only canceling my service due to hardship caused by the pandemic, and they said they offered no help, and would not even prorate my bill. This billion dollar corporation has no sympathy for the people who provide them with their revenue. Instead of assisting the public in their time of need, they are monetizing on our hardship. This is a heartless company that would rob a homeless man of his last shoe if given the chance.

I called Spectrum to switch from Charter TV to Spectrum internet. I explained to the customer representative I wanted a price for internet and if it was a savings from the cable TV that I would make the switch. I told the customer representative that I wanted only one service no bundling. He quoted me $49.99 12 month special for my internet so I agreed and told him I wanted my $87 cable TV cancelled. And he said, "Yes. You will save almost $30 a month." He said, "I will send you the internet equipment and once you get it all set up then just call and cancel the cable TV." He knew I was not bundling and was going to cancel the cable TV and he was very clear that the internet as a stand alone was $49.99 special pricing.

Sooo this is a garbage company, they are crooks. Service is horrible but that’s another story. My bills is due 25th. This company bills 2 weeks in advance. Each bill you pay is for the next month service. So on May 25th I paid my bill for June 8th to July 8th. Well I cancelled my bill June 12th in the middle of a month I paid. Called them and they want me to pay another month because the bill has been generated. What a scam. NEVER USE THIS COMPANY.

I was with them for several years and they raise my rates $40 additionally from 131 to 170 for basic service. I turned in my equipment they charge me for a full month when I only was with him for four days during this billing cycle. When I called customer service representative Stated, "We don’t prorate monthly contracts." I disputed the account through my bank and the bank ruled in my favor. They sent me to a collection agency. Their company refused to discuss this. If I could give them a zero that’s what they deserve for a rating.

A DAILY ISSUE: we lose connection, we rebut the system, and it takes around 20-30 minutes before we are able to watch TV. I have never in my life dealt with such an archaic and incompetent system and COMPANY! DO NOT GET! You will get frustrated EVERY DAY!

Made promises that were not kept. Billed for services that were not received and not refunded. Horrible internet. Wifi calls drop constantly. I would avoid this company under any and all circumstances.

The worst customer service I have had in 30 years. When closing my account with them due to slow internet, I was charged an extra $80 because I canceled my service 1 day after my billing cycle started. Then had to drive 1.5 hours to return the modem because there was not a Spectrum store in my town, and I could not mail them the modem unless it was dropped off specifically at a regognized UPS Store. Rude, arrogant and greedy. Get service through someone else.

I just moved to MN on 06/05/2020 from out of state. I was told that Spectrum was the cable/internet service for the area and was provided the number by my landlord. I called and mentioned that I was looking for cable and internet. No problem! The tech was over to install on 06/08 and everything was good to go. After everything was set up, I learned that if you have a school aged child in the home, you can get your internet for free. This was never mentioned as an option by support when I called to have my cable/internet set up. I didn't ask about because I had no idea.

I recently switched to Spectrum Internet and decided to give their mobile service a try; however, before activating my new phone, I had a change of heart and decided to stick with Verizon for two reasons: (1) I'm a long-time customer (2) the service is basically the same. I called the number that I was given in order to cancel service, but spoke with someone who was very rude. I went to the Spectrum Mobile store, but was told that they can't handle cancelling my service; I tried calling again and am currently still on the phone; I've just been connected to the 10th person since I first called over two hours ago. Every person I have spoken with has said that they can't cancel my service and would have to connect me to someone who can. If this is their idea of customer service, I'm so glad I'm cancelling now!

In 2019, Spectrum changed their policy to no longer pro-rate their service. Now in 2020, during a pandemic and these hard times, they are still sticking to this policy. I was charged $74.99 for 1 week of service. I also had an equipment charge of $59. I immediately called regarding this equipment fee. They took 3 weeks to look into it and ultimately removed the charge, however, during the 3 week investigation, they tried to charge my card on file. It was NOT approved, nor was I trying to pay my bill until this fee was resolved, and so the charge was "returned".

We called Spectrum to let them know we were moving. Once we moved, the Spectrum technician said the line was cut and he was unable to give us service. We had to go with another company that did have a line here. We then received a bill from Spectrum for $367 for the seven days of service at the old address. When I called to question it, they said they "DO NOT PRORATE ANYTHING". Therefore, not only did our bill increase by $100, we only used a fraction of the month and they wouldn't make any adjustments. Absolutely taking advantage of customers with no resolution when escalating the call to the billing managers.

Spectrum prides themselves for offering ZERO Customer Service. If you sign up w/ Spectrum Communications you must physically go into their site locations to sign up and or be charged a $59.00 SERVICE FEE for the company doing Nothing except over inflating your bill. In my case Spectrum had forgot to turn on the service to the home and we spent two hours trying to connect to the service without any luck. It was more than extremely frustrating... Yet despite their ERRORS we were still charged a $9.99 new customer service fee. Ridiculous...

While I was living in Wi, I had them. When I moved they insisted I pay the entire month bill for only having used 10 days! Ridiculous. Greedy Co. They used to pro rate now they rip people off! Agents call and recite a speech to you thinking it will convince you to pay more than you owe!

I switched bank accounts and attempted to change my auto pay online. Would not go through. So I called Spectrum. Read them my account information straight from my online account that I was logged into. The rep kept insisting that my routing number was incorrect. I even googled the routing number for my bank and got the same number. He still argued with me and told me the routing number was incorrect. I finally hung up. Called my bank as soon as I hung up and verified that was the correct routing number. How silly that a Spectrum rep is going to argue with me and say my routing number is incorrect and call them back when I get the correct number.

Bait and keep switching. Percent of increase in my cable bill kept going up and up until the budget finally broke. Lied about credits, tried to steal my deposit by saying I never turned in modems. Beware.

For over 20 years was with Time Warner and then Spectrum. Decided to cut the cable since in the last two years the cost went up so much. Was 4 days into the new billing cycle and Spectrum will not prorate the last bill. I have had other cable providers (Comcast) who did prorate. Be forewarned.

Streaming with Spectrum is cost effective, affordable, more bang for your buck at $24 a month and $15 for movie bundle total $39 a month for all the channels and on demand and movies you could ever want and one phone call away for outstanding customer service. You don’t have to chat online. For.

Time Warner was great! Spectrum, not. You cannot reach a live person, I was trying to get through for 8 hours, kept getting messages that they would be right with me....Who raises rates during a pandemic!!!! This is the sickest move I have seen from a sub-par provider; Internet is supposed to be fast, it is not. Cable service is spotty and and very poor. People are sick, starving, losing their jobs, trapped in quarantine and what does Spectrum do? Raise rates on the faithful for what? How do these people sleep at night? Laughing all the way to the bank, are we? I believe you have ignited a wave of disgust from your beleaguered customers, time for them to make a mass exit.

I get major packet loss 2-3 times an hour. It interrupts service and every time I call, I get to wait 1-2 hours to talk to anyone. Once I get someone, they try the same troubleshooting and claim that "it must be fixed". They've sent technicians (nice folks to be fair) and no one can seem to figure out what should be a simple issue. This is not just me or my residence: these guys just can't provide a reliable product. To make matters worse, they have a monopoly on the usage of the cable infrastructure here, meaning they're the only people that can provide internet via cable. Why get better when you don't have to... right?

I joined Charter Spectrum through their BYOD program. It wasn't an issue, until I wanted to switch to a new device that I purchased from outside of the Spectrum system. I purchased an iPhone 11 from an outside vendor and switched my SIM card over into it. The basic cell service worked fine, but I started noticing weird things with my account. My visual voicemail disappeared, and I could not log in through either the application or the website to access my account. It simply didn't show up, and gave me a number to call. I called 4 times, spoke with 5 people. My problems were escalated I believe twice. After the third phone call, I was directed to the Spectrum store, where the man at the store could not even pull up my account. Let me just type that out one more time. The man at the Spectrum store could not pull up any information relating to my mobile account.

You happily take my money. But when it's time to give it back, it's a major ordeal. No joke an hour on the phone. What is the check number. What the heck! WHO the heck cares what check it was... Look at the account! You had the money since December of last year. The level that you are disliked is astounding, until someone has to deal with you. It's simple. If I owe you money you shut off my service. If you owe me money. GIVE the money BACK! DO NOT SEND A DEBIT CARD that CHARGES $3 a MONTH. I was told as a child hate is a strong word. Companies like you make me think, hate is not strong enough.

The outages every single week is starting to affect my school work and job. The customer service is terrible. You can’t speak with anyone. The past few months me and anyone I know who has Spectrum have been having issues with outages. I’m canceling as soon as possible. I pay $100 a month just for internet I can’t use.

On Friday, May 15th 2020, I was in my home minding my own business when I heard the doorbell. I went to the door, and saw a Charter Spectrum agent named ** standing at the door. I answered the door to ask what he needed. He started to try to sell his products to me. In the middle of his spiel, he spat in the middle of my yard…that’s right…he spat in the middle of my yard while a pandemic is running wild through the country. I got his information and contacted the Charter Spectrum location on 5543 Grove Blvd, Hoover, AL 35226.

I spoke to customer service rep to order service. I had the agent on speaker phone so my wife & I could both hear the deal. My price was suppose to be $110 a month for 2 years for TV and Internet. They didn't ship me all the equipment like I was told, then when I got the bill, it was double the price quoted! No one at the call center could explain why the bill doubled. I canceled service 8 days after ordering. Don't waste your time with Spectrum.

Every summer I put my service (TV, phone and internet) on seasonal and head back up north. Every year they pro-rate my billing. Not this year!! They want me to pay for an entire month even though I only used 9 days of service. Apparently, this is a new policy. And if they did advise us at all it would have been in some mouse print somewhere. So, I paid for the one third of the month that I used and have now returned all of their equipment. When I called nobody seemed to care. And, back in the days of Bright House I could not have been happier for the 14 years I had their services. In addition, Spectrum has been jacking up the rates to the point of ridiculous. I will not use Spectrum ever again.

If I could give negative 5 stars I would. Here's a summary: I had Spectrum for over 6 years. During that time, I had one of the modems die. The tech came in and managed to put a hole in my wall - and not tell me. To make it worse, the modem didn't work. I jacked around for about a week and got the modem working, and Spectrum eventually paid me for the damage. THEN, I was moving.

Their internet service is spotty at best with frequent outages. They don't support cable modems that they claim to. Cell phone service has been a nightmare. My phone failed after 3 months. Rather than replace it they foisted me off on LG, who also refused to replace it. I'm an essential worker and need a phone so I was forced to buy a replacement to the tune of $240. If it wasn't such a hassle I'd switch back to Fios.

Where to begin? I get a letter from Spectrum's credit company saying that my account has been sent to collections for the amount of $74.99. There is no explanation, no breakdown of what this balance is for, just that I owe this money. I have to be clear in that Spectrum has been possibly the most horrible service I have ever had. When I moved, I requested that my service be transferred. It took the person helping me maybe half an hour to get me set up and "all was good" and "all was done." Halfway through the month, my service gets cut off. I had paid the prior month just before moving out so I couldn't understand what was going on and why the account now said that the service had been cut off.

I have been a customer of Spectrum (formally Charter) for 17 years. This weekend I found I did not have internet service. I called Spectrum to find my account closed. Spectrum said someone had come in showing a lease, containing my address, so they closed my account. Well, there is no such lease, anywhere. A tenant of ours, took in the lease for his new property. The lease clearly showed property address. Further down on the bottom of the first page, there was my address, which was the pay to address for his rent, this saw clearly labeled as an address for paying rent. Spectrum chose this address, on their own, did not confirm with new client/tenant; and canceled my service.

This company is not reliable, more like Scammers. Every rep you speak with quotes a different price for the exact same pkg. If one quotes a lower price, trust me you won't get that pkg. When you call back to ask why you never got it, they hang up or put you on hold and finally you get someone saying "Oh I don't see that in your acct, let me help you with that." That's when they quote an entirely different price, higher of course. These people dont care that you're on a fixed income, they rip you off anyway. Constantly bombarding you with emails & letters with different so-called Specials that arent really specials at all. Just gimmicks. Dealing with this company is an absolute nightmare, With how they treat you with Internet & Tv, I would definitely pass on dealing with them for mobile services. I thought Comcast was bad but they look like Angels compared to Spectrum/Charter. Stay far away from these Scammers. You'll find yourself on hold for long periods or just lied to over & over again.

After being furloughed from my job due to COVID-19, I returned my equipment to Spectrum as I cannot afford this expense right now. I had just paid my bill about a week before. After about a month I contacted Spectrum to ask when I could expect to receive my approximately $60 prorated refund back into my bank account. I was told that Spectrum no longer refunds any prorated monies back to the customer...she says it says that on our bill. You ought to be ashamed of yourselves. During these trying times, you choose to keep your customers' unused money just because you can. Every other company I deal with is working to help us get through this until we are back on our feet. Not Spectrum. SHAME ON YOU! Spectrum customers...BEWARE. I'm forced to give them a star even though this behavior is not worth even one. So in actuality, I give you NO STARS.

I have been aware of the devastating health effects of 5G and specially asked Spectrum for 2G service. They came to my house and installed 5G!. I called and the customer service reps refused to switch my service. Telling me that 2G was more expensive and I agreed to pay extra. They transferred me and hung up on me several times. I finally got someone on the phone and asked to have my service canceled. They told me that they downgraded my service and I agreed to keep my service. A few weeks later I was still get headaches and called and found out that I still had 5G!!! Why would you insist on giving me a service I don't want. I think people need to seriously consider what is going on here. It is extremely fishy! I have unplugged the entire system and will go without wifi until I find a more honest and respectful internet provider.

We have been customers through several cable company buyouts over a period of twenty years. After each buyout, the price goes up. (Four times what we originally paid for the same service) We have always been good customers and have paid our bills on time. Spectrum PROMISED us in January that we would be locked in for a year at a certain guaranteed price. Unfortunately THEY LIE, practice bait and switch tactics, and use deceptive and unfair business practices, which is illegal under the Consumer Protection Laws.

I started checking streaming services with the attention to keep a service forever. I tried every streaming service that is available. Every single one, with one exception, was easy to cancel and could be done within a minute of deciding to do it. Then there is Spectrum... Time Warner... Charter, 3 places that purposely overcharge their customers then set up a ton of rules to assure you cannot change or cancel a service. However if you wish to add a service, it is so deceptive that you may not realize you actually approved of adding the service.

I had upgraded a phone and when received it was chipped on screen out of factory box. Asked for exchange and gotten run around for month so far. Still dealing with the problem and phone is still on table at home and they will not give me a label to return it.

Spectrum has jacked up my bill more than 50% over the past two years, without additional or improved services. Spectrum bought TimeWarner in 2018, and since then they have been gouging customers. The cable tv has frequent issues, the "Smarthub" needs to update every time you try to access Netflix or another app, and internet WiFi is lousy in the home. They are the world's worst gougers. Why? Because in many places there is little or no competition, offering them a virtual monopoly or duopoly; they are basically unregulated and allowed to push any regulatory fees onto the customer, and they know it's a hassle to switch providers.

We have saved about 60.00 per month since the switch. You cannot choose your payment date and they require ACH. It's on Verizon I think so if you switch from AT&T it's a little different at first but nothing that was a big deal. Service is about the same.

Spectrum - I have been with them for other services for a long time then recently they came out with a new cell phone business. I usually find a cell store and stick with them but I made the move to spectrum after talking to a phone representative and going to one of there walk in stores. Showed me all the plans prices and they set it all up for me. The customer service is great. Everyone is very nice. They have quite a few stores. They have hot spots all over. You have access to a online app to see your information and to change things yourself. You can call them anytime and they will help you with tech support and take the time to talk to you. You can change your plan at any time and offer all the latest smartphones. They're great and would recommend to everyone.

I thought Spectrum had great customer service. Until I returned their equipment to a local office. My billing cycle started 3/5, and I turned in the equipment on 3/19. Thinking that I would get credit on the two weeks I didn’t use from 3/20-3/31. Little did I know they had a disclaimer on page 3 of the bill stating no credits would be given. That means I would have had no TV viewing for two weeks 3/5-3/19. I was never told that this would happen when I canceled my service. Why are the employees not trained well enough to help the customer?

I am retired and spend the vast majority of my time at home within WiFi range. Don't use large amounts of mobile data. Spectrum's unlimited talk and text plan with 1 gig of mobile data for $14 per month is perfectly suited for me. Have access to mobile data when needed and the coverage is excellent. Also total monthly bill is $14.00, no additional fees or taxes. Am very pleased with service and value.

BEWARE billing charges after closing the account! Did not close my account, I found out only two month later and they also 'lost any call' records that indicate that I called to close it. Even though we have a second account opened and the dates of closing old/opening new account match. This is not the way you treat a loyal customers who has been with them for 5 years!

This company has my home phone, cell phone and internet service. I'm only satisfied with their cell phone service. If there's any carrier out there that is better then I'm willing to give them a try. I have friends that really like Spectrum's cell phone service but not their home service. Too many outages...

Spectrum Charter erroneously sent a 70$ fine for a router or modem to a debt collection agency. I had previously spoken with 2 different employees at Spectrum, both of whom told me that I do not owe any money for equipment to Spectrum and have nothing to pay, which I do not. I had been using all my own equipment. Since this charge was sent to a debt collection agency, I contacted Spectrum again about these incorrect charges they are attempting to forcibly take from me. I was told I could only speak over the phone about this and any communication by email, mail, or text was forbidden.

After 2 hours on the phone and several people spoke to I have got nowhere. I am late on my bill I tried to pay what was past due and they told me I had to start my service over I’ve been with spectrum 3 years about. I explained hard times had fallen but I would pay up to date they repeatedly told be that I owed more than what I had calculated they were including charges for equipment and I was just shit off this morning. I asked for them to work with me they refused. Saying I would have to pay a month in advance which is what you are billed already a month in advance. The first women I spoke to Ashley yelled at me and was very rude her I’d number is **.

They are disconnecting service for paying customers with students at home while giving away free service to non paying customers with students at home. PR stunt.... Unethical business practices! Corona virus is here... They are running a publicity stunt to make people think they are this great company by offering students FREE service to take classes. Get 3 months FREE if you have a student. While behind closed doors they are disconnecting their paying customers with students for being a little late.

So I have had Spectrum internet for three years. Paid 80 a month for high speed internet. We continue service even after many issues and calls to spectrum, I guess I started to believe it was just our area and not the service. Recently my son who is a high speed gamer has visited and kept saying, "This is not high speed internet Mom." So I called spectrum. A tech came out and informed us that the wires into the house had been installed incorrectly so we basically had never received proper services that we paid for this entire 3 years. I still let it go thinking it was now fixed. Three days later still issues, called again and got a supervisor on the line. Spend 2 hours on the phone to get a supervisor tech out here and was told I would receive the best discount they could give me which was only two months of service credit.

Our bill went up from $50 to $60 for basic internet, and after TWO HOURS on hold and getting the run-around from three different people, they still refused to give use the same rate that they give new customers. I get that they want to entice people over with a low rate, but this is not a low rate - Frontier charges half as much for the same service. The only reason we haven't switched to them is that they get even worse reviews than Spectrum! The customer service representatives weren't exactly rude, but they were the opposite of cheery and helpful. In the past, they were happy to give us the intro rate to keep us from canceling and then re-applying to get the discount, but it looks like things are going downhill at Spectrum, and they no longer value existing customers as much as fresh-catch.

I'm sure Spectrum's interactions with their customers is not great due to the groups and forums dedicated to complaining about them. However, I am not even a customer yet and they harassed me with 11 return calls in less than an hour because I hung up on a rude sales representative. Why should I listen to ridiculousness before even becoming a customer. Then trying to resolve the issue a Spectrum supervisor never followed up with me. Now they're saying if I have a problem talk to their legal department but they would be happy to sign me up for service. What makes these people think I'll be a customer if they treat me like this before signing up for service.

Thinking somehow my payment didn’t go through I called up Spectrum to see what the issue was of why I didn’t have my Internet service. They informed me apparently that I came into the store, dropped off my equipment and shut off my service today. And I showed my lease showing my name, address etc. WELL that was not me, never was in the store, never canceled. How does that even happen without showing proper identification to shut off the service? They just let anyone walk in with a name and a router and shut service off? This is shady AF.

I've had Spectrum for almost 1.5 years, always paid early/on time. A few weeks ago, I decided to upgrade from the 400mbps Ultra plan to the gig plan. Easy, right? Keep in mind, all of the story below happens in the span of 6 days... Tech 1 comes out on a Saturday morning (8am) and he's in and out in 45 minutes. He provides a "new" router and says to give it until midnight before the speeds kick in. I thought that was weird, but okay.

Spectrum makes offers then doesn't commit to them, They will wait until time has elapsed for you to return phone with no charges then they'll send you and offer of zero dollars...Customer Service let's just say there is none.. Will never deal with these people again!! I would have rated them a Zero!! But the option wasn't there.

I think everyone in every city with Spectrum should get together and disconnect all at once. They are dishonest, their people blatantly lie, or some just hang up, if they don't want to listen to complaints. I have been dealing with them for years, and finally have decided to look for something else. I keep wondering if they are involved with U.S. Cellular. I will leave U.S. Cellular, if I find out they are. The reason I say this is when I wanted to call U.S. Cellular, there was another three-digit number next to it. I decided to call it. Guess who answered, Spectrum. I will be looking into this. Then I will put it out there wherever I can. People should be warned.

I canceled my internet service and I ask if they were going to still going withdraw from my checking account so he transferred me to billing. They told me even though I cancelled my service they were still billing me through March 22.

I downgraded my service several months ago, due to increasing costs. After I did that, Spectrum increased my internet service cost by 50%. So... here I am back up to more than what I WAS paying. I always pay my bill on time, online. Every now and then, I get a bill that says I did not pay the last month, therefore I owe both months, PLUS a LATE FEE of $20. I then call to find out why (another $5.00) only to be told that I entered my bank account number incorrectly. I always double check that I have entered these numbers correctly, but how can I PROVE that? My word against YOU KNOW WHO. I don't always call either; if I am too tired or already stressed out, sometimes I will just pay the fee. I hate speaking with impossibly NICE people who say that cannot do a thing about it. OR impossibly RUDE people who reluctantly say they will waive the fee, but only after putting me through hell.

Internet just wasn't working. My husband called customer service four different time in 4 days. Every time we got different story about some technical difficulty and it will be fixed. Nothing. So we called to cancel because we don't have any way internet but they told us they have to charge us for a month because our billing cycle. Spectrum couldn't fix that. We tried 4 times with 4 different representative and they admitted that is problem on their side and we can cancel same day but they will charge us for a month even we didn't have service. We tried to call and talk to billing department.

I had a grandfathered plan from Brighthouse which was 100 MBPS. Spectrum's Customer Service convinced me that I'd keep my same level of service if I changed to one of their plans. I asked that question several times to be sure I'd still get the speed I had at that time. I changed and found they had not been truthful. The Customer Service had lied, plain and simple. I called to complain and was informed that 60 MBPS was the fastest I could get and I could not change back to the Brighthouse plan. Now Spectrum claims they offer 100 MBPS and that is what my "Plan" is supposed to have, but mine is currently running in the mid 30's. I use the Ookla Speedtest and the Spectrum Speedtest with same results.

I was a Spectrum customer for at least 3 years. The service in my house has been spotty the entire time I had the service. Service would drop in the bedrooms upstairs and in the basement. At least twice a year I experienced billing problems. Spectrum would double my bill not recognizing that I paid the bill via the Chase banking app. Not a problem with any other utility bill. On January 26, 2020 enough was enough and I moved to WOW. I called Spectrum and the representative tried to convince me to stick with Spectrum. After 3 attempts the representative realized my mind was made up and I was told to return the equipment to avoid being charged for the equipment.

I will never understand why companies constantly want to steal your money when they are at fault! I ordered Spectrum and after a bad tech came and hooked me up I couldn’t get cable TV so I made so many calls to their support team w/o any progress. Finally in Feb. After it became known that their remote was faulty they sent me a new one. Now I have cable tv. Yet when I got my bill spectrum wanted to charge me for service for cable tv even though it never worked, all they offered me was a small credit and they expected me to pay over 40-dollars for a service that never worked. They could have cared less that because of their faulty equipment I could not get cable tv. Frustrated I decided I was being forced not to use spectrum anymore and now needed a new company which I never wanted! I’ve learned that spectrum could care less about their customers. Sad....

I was told that Spectrum (Charter Communications) is what most of the elderly people in a income based senior living were using so I signed up my Aunt when I moved her in. She always had problems with something and they charged her for a new remote, to fix anything etc. But I had to move her to an assisted living home in Dec 2019. So when I called to cancel her TV and Phone, they said, "The new billing cycle started today so you have to send the equipment back (which I did promptly) and pay for a whole month of service."

I don’t usually do reviews but after the horrible experience I received I feel like I have to. I’ll try to make a long story short... I had a previous balance from a old acct which I was informed by a Spectrum Representative that all I needed to do was call the collection agency, make a payment arrangement for the previous balance and call back with the confirmation # which I did. I had to pay my first month upfront (which was fine) and my services were reconnected. Ok cool. Not even 2 days later I get a call from Erin who by the way was the rudest, most unprofessional person I’ve ever spoke with telling me they don’t have proof of my payment arrangement???? I’m like how when I gave the confirmation # which allowed me to get new services? She went on to say they usually give the 3rd party company about 5-7 days to communicate with them and at this point it’s only been 2.

I am switching to FiOS next week. Tired of paying $300+ for absolute crap. The automated service is the worst I have ever used and if you do actually get a person, you will wish you were still talking to the robot. I can't believe I have given them as many chances as I have. They do not deserve my business. Apparently, they are spending all their money paying Ellen to make terrible commercials instead of upgrading their Network. If you have a choice in cable providers, stay away....far far away. The service, or lack of service is surreal. They have expensive crappy service and they treat their employees like dirt. When they switched over from Brighthouse, it has been all downhill and gets worse everyday! Lesson learned. I am surprised my internet stayed connected long enough to write this review. Spectrum is a terrible choice, I am wallowing in regret!

Yes, a 1 star review and let me start off by stating that if Spectrum did -not- have a monopoly in my area, I would -not- be a customer. I pay each month via their website using bank account information I entered at least a half year ago. Once entered, the site stores the bank info and you can just click pay and then click submit for the previously saved information. I've done it over and over with no problem. When I did it in December 2019 everything looked good including the last 4 digits of the stored bank account. Evidently the payment didn't go through. Plenty of money, pre-stored account info, no idea what caused the problem. Spoke with a person at the local office. They said it was just a "hiccup" and re-submit. I did a few days later. It didn't go through. I called the official help line, they told me to do it again - and it went through. They then tried to reverse the payment and claimed it was their computer system doing it on its own.

I’ve had my ups and downs with Time Warner/Spectrum over the years, but I commend them for always striving to provide an excellent customer service experience. The agents are always informative, willing to help, but most of all they’re personable. They talk to you as if you were face to face with them (not scripted). Thanks!

These guys are a joke. I have complained for the entire 5 years I've had them, they advertise 200mbps and at best on a good day I get 30mbps. Downside it's either them or the abominable Frontier (Verizon).. Which these guys are so dysfunctional it's not even laughable. I can tell you that I also tried out Spectrum's streaming service... holy cow, absolutely horrible. Worst ever. I'd rather pay double for Hulu or Amazon or Youtube. I wish there was another carrier that would come into my neighborhood and blow Spectrum and Frontier out of the water. It wouldn't be hard.