Spectrum Reviews

I been a Spectrum customer for more than 20 years. I recently, cancelled my service because of many internet interruptions in my house and their prices. They advertise one can cancel anytime, but this is LIE. They do not prorated the rate. They actually charge you for the whole month even if you didn’t sign a contract. So for 4 days of house internet I have to pay 98 dollars. I feel robbed!

I spoke with a customer service agent around an hour ago. My bill for the Spectrum bundle, phone, cable, internet was increased $15 in one month, I'm now paying $230/month for this service. Although polite the Spectrum customer service rep's rationalization for the billing increase was vague, "that's the way it is, deal with it". Not impressed.

The absolute worst customer service ever! Tried to transfer our business phone and Internet to a new location and they cited at least 30 days to transfer, meanwhile allowing our phone lines and internet to go completely down. This is a doctor’s office, mind you! Called them and pretended we wanted a “new business account” at our new location address - they were all off a sudden out to our location SAME DAY! We cancelled all services with them. They DO NOT CARE ABOUT THEIR CUSTOMERS!

I have asked 4 times for Spectrum to bury their cable line they laid across my yard and driveway. They sent a worker out to take pictures 4 times. They still have not buried it and we are now in the third month of asking and waiting.

The service is trash! My phone has a service ERROR almost two to four times a day! I have to turn the phone off two to four times as well In order for the service to reconnect to the internet. I’ve been out in the middle of nowhere & the GPS will do absolutely nothing. This is not good for someone alone. Very frightening as a matter of fact! I hate the customer service reps because no one can ever assist me & ALWAYS transfers the call without even putting notes on the account so that the next rep knows what’s going on! I hate this company! Metro by TMobile was never like this!!

When we first moved to Oregon, 3 years ago, Spectrum was great. Outstanding service, quick to respond to our inquiries and installation, and very fast for repairs (minor issue when we first signed up), but after our two year agreement, of course like other large communication companies, our rates doubled, not to mention we started having service connection issues later in the evenings. So we called, and asked about assistance with pricing and reviewing the connection. They adjusted the price $5 or $10 lower per month, checked everything, and indicated they couldn't find anything wrong, and based on the lower cost, it was minimal as increase was much larger.

3. Charged for full cycle. 4. Not willing to prorate or work with me on the final bill. Internet service matched up with the other ones. Customer service did not. At the end of my promotional rate I contacted them to discuss and they were not helpful so I terminated my service. I went to the store to drop off the equipment and the representative that are said I should have just came straight to them and it would have worked with me.

A word of warning. STAY AWAY FROM SPECTRUM AT ALL COSTS!!!! They are nothing but a bunch of crooks who take advantage of homeowners. Just to recap what they’ve done to me. I called them and requested Internet service, they set up an account for me, told me I was eligible, gave me a price quote AND set up an appointment to come and install it this week. This morning I got a call from their construction department that says they cannot connect to me and if I want to be connected they’ll have to install equipment at the pole.

I have been a Spectrum subscriber for years, and currently have a bundled TV cable, phone, and internet package. The service is reliable 99% of the time, and the tech support is good. The only problem is, the service costs far more than I think it should. Furthermore, it is difficult to reach the billing or customer retention departments by phone.

Following Spectrum's takeover of my Time Warner (cable) accounts, the only things they have given me are rate increases and excuses. I've been told many times, by their customer service agents, Spectrum does not reward customer loyalty. AT&T Fiber finally made it to my neighborhood; lower rates and faster internet speeds. Once again I called Spectrum to ask if they would match AT&T's lower rates. I was told Spectrum does not match competitor rates. OK .. today I called to cancel my Spectrum service. I told the agent I have already switched my service and had no interest in hearing any deals they can offer. No surprise; the agent put me on hold multiple times. Each time she returned with another "deal" to keep me as a customer. After 25 minutes of delays; she finally cancelled my Spectrum services.

This company is a thieves, do not buy anything with them, they sell you a service and then when the invoice arrives it is other prices and every month they charge you different things. They sold me exactly in Aurbundale, Florida office, one offer of 2 telephone lines for $29.00 and the third line free, then they charged me for each separate line, then another invoice arrives and they are charging me 1g for the third line, I will stop paying for the phone service with them for that reason, they are criminals, that company should not exist.

Spectrum Mobile (Charlotte) - Spent hours and hours on the phone just trying to get my new phone activated. Hold time is typically 45-60 minutes after they transfer you to the department that is supposed to be able to help you. 3 days ago was told by Tier 1 that Tier 3 will send me an email but it has not arrived. After waiting for another hour to follow up on it was told that I could only wait because they have no way to contact Tier 3 and no complaint department. New phone is still not activated.

Spectrum charged me $85 for 100 Mbps. They did this for years until I learned AT&T offers 300 Mbps for $55. They will not look out for you. They will take your money and not mention you have better options with them. They claimed it was the old equipment they gave me such that the upgrade option "was not triggered" automatically. I tried to cancel my service and they kept me on a 30 minute call trying to hardshell me to keep me. I told them I couldn't trust them anymore. They ended up not cancelling my service and tried to charge me again a month after I cancelled and a month after I returned their equipment. Their own customer service said it made no sense they did not cancel and that they are still charging me. As usual they have to transfer you to customer retention who disrespect you and try to argue with you through hard sale tactics to try and keep you.

I recently had the unfortunate experience of having Spectrum Unified Communications install their Internet and Phone service at my business. From the outset, the installation process was poorly managed and took an unacceptable 4 months longer to complete than was necessary. One of the major issues I encountered was an inability to reach support when I had questions or issues. It seemed like every time I called, I was placed on hold for an unreasonable amount of time or transferred to someone who was unable to help me. This lack of responsive support was extremely frustrating and caused unnecessary delays in the installation process.

On Monday, December 26, 2022: 1 called to inquire about canceling my cable service. During the conversation, I asked the representative if my bill would be adjusted to which she replied, "yes, that I will have to pay for services from 12/21-12/26 only and that should see the adiustment in the next couple of days". That was two days ago and so I called Spectrum today as had not seen the bill be adjusted yet. I was advised today that there is fine print on the bill that says that it doesn't matter when you cancel your service you will have to pay until the end of the billing cycle.

Spectrum is running a racket. When you sign up they promise there is no disconnection fee, but when you quit, even if you only go one day into the next billing cycle (like I did) they don't prorate their service and charge you for the whole month. After one day of service they left me a bill for $260. These guys are shameless criminals. And the reason I left is because Spectrum is ridiculously expensive and don't even have the fastest Internet. I save over $100 a month when I switched from Spectrum to Frontier and got much faster Internet.

Several times a week I receive an unsolicited marketing call (which is illegal because I am on the government's Do Not Call list). If I choose a prompt to connect to a representative, I am placed on hold for 15+ minutes, while hearing a constant message regarding how important my call is to these scammers. Then, I logged on to Spectrum webpage to speak with customer service regarding illegal marketing calls and there is no mechanism to connect to a real person. On top of that, Spectrum is not even available in my zip code. Therefore, these company is wasting resources and illegally harassing citizens to sign-up for services that are not even available.

We currently have Windstream by Kinetic for phone and internet. The best speed is 11 Mbps. When it rains, both to out. The lines are cut way too often. On 12/3 we called Spectrum for internet with a date to bury the cable on 12/9. We called spectrum back 12/5 to add phone and tv. The technician came out 12/8 to bury the cable. He cut our phone line in the process. Therefore we have been without phone and internet since 12/8. Another technician came out 12/9 to start internet service but since we added tv and phone and he didn’t have that information, he said he would be back 12/11 at 10 to complete installation. Needless to say, no technician came on 12/11. My husband spent 4 hours on the phone getting the run around. Now someone is supposed to be here 12/12. And this is before any service is installed. And we were not told it would be an extra charge for a box.

I put my account on seasonal hold on 11/29/22 but received the full bill of $217 on 12/10/22 anyway. I called and they would not prorate saying I put my service on seasonal hold in the middle of the billing cycle. I was still at the house but trying to save money and did without my service for nothing as it turned out. It is not fair for me to pay for a service I wasn't receiving. They should have told me this when I called.

My small business moved from one location to another. Felt bullied by sales into getting a second account to handle the transition which took less than one week. Successfully (with much trial and error on Spectrum's part) transferred phone and internet to the new address and was assured that we were down to one business account. Incidentally have been charged for two business accounts for over six months. Spectrum has agreed to credit one month, despite a teller seeing confirmation that the account was supposed to be closed several months ago. Dangerous corporation - avoid at all costs - dishonest and lecherous.

I have been trying to transfer my phone number off of my ex's account onto my new one. I have spent about 20 hours in total either on the phone with Spectrum, or sitting at the Spectrum store waiting on hold to speak to someone in the customer service department. I was told initially to create an account at Number Barn to save my number, which I did. I had to pay for that service separately. I am now going on 7 days without being able to make or receive calls. Each rep I have spoken with has given me different information, and a few have promised me that the phone would be active within a certain period of time. Today is day #7 with no operational phone. I will be cancelling all of my Spectrum services as soon as I possibly can.

This is a warning all Spectrum customers that they should avoid financial and secure transactions on the Spectrum services because they are absolutely not secure and their DMCA reporting system is easily abused by anyone. The short: We work for a radio station and regularly replace digital files in the music library. As we pay royalties for use of any music we possess we in fact have full permission for use by the copyright holders.

I have been a customer with Spectrum for 7 years. It’s been no issues or outages pretty consistently. I recently upgraded to include cable and had some hiccups with a chat representative. Phone agents however are wonderful. Chat not so much. But anytime I call for anything they’re helpful and nice and wonderful.

I have been a loyal Spectrum for 3+ years. My girlfriend has had Spectrum Mobile's pay-as-you go plan for 6 months and in this short period I have grown to completely distrust the company. For three months, her phone has been on airplane mode, as she's hoping to avoid exceeding her data limits. Nevertheless, despite her phone becoming essentially a wi-fi only device, Spectrum Mobile is reporting her data usage at over 14 gigs, and charging her over $100 a mo. for the privilege. We have called several times to rectify the issue, but because the original account holder was her grandmother, they won't talk to us (even though my girlfriend is paying the bills!).

9/15 ordered internet, streaming tv/Roku, mobile service... internet and cable issues have been, hopefully no more, very unpleasant! Mobile service, I am undecided if I will continue mobile service. I never received initial phone they sent via FedEx..2nd phone had to pickup from FedEx, then I was unable to activate (no Sim card). I am working on the return for that phone, do not want to be charged for it! Like I said not sure if will attempt to continue with them?!

I was a Brighthouse, then Spectrum customer for over 15 years, with internet, tv, and phone service. When things were working it was OK, but when there were problems which seemed more often than not, the customer service was terrible. The representatives weren’t empowered to do anything, unless they were trying to sell you something new. Finally fed up with the spotty service, I found out I was paying waaay too much compared to some of the other competitor prices. So, I packed up all of my devices and took them to the Spectrum store to terminate my account and turn in the equipment.

Spectrum doesn't backup their trade in, they deal with another company CWorks Solutions. They will steal your old device. They send email with no contract information or customer support. Spectrum will do nothing for you, trade your own phone in, Spectrum and CWorks is and can't be trusted.

We just moved, and decided to go with Spectrum for our internet. Then we received a flyer that offered a package deal with our phones. We were told that we could pay on our outstanding balances on our devices through Verizon, and that Spectrum was affiliated now with Verizon, and it would be no problem. We were told what our new bill would be, so we went with it. It was a great savings for us. Turns out that was not correct information. The devices needed to be paid off first, and the bill was 50$ more than quoted. So by then I have already switched my service over to them.

I have been a customer of Sprectum for over 15 years. In September 2022, I decided to cancel service because this past year I noticed a degradation of service. The internet would go down in the evening several times during a month leaving the upstairs TV sets with no service. The TV sets directly connected to cable had at times heavy pixelization and the sound would go off or not be in sync with the show. On 9/28/2022 I canceled service, returned my equipment, and was expecting a prorated bill in the mail. But instead, I received a bill for the entire month from 9/16/22 through 10/15/22. When I called customer service they said the company was not required to prorate the final bill because California law did not require them to do so. In fact, she stated that only two states in the United States required a company to prorate the bill. I find it totally unfair for a company to collect for services not rendered and will continue to dispute this bill.

UPDATED 10/21/2022: Update from last review Still haven’t heard anything from Spectrum. Only thing I am receiving are calls and text messages saying I am late. I am tired of this happening every month! I was receiving this since the beginning of signing up with them!

After 8 calls, HOURS on hold and 2.5 weeks, Spectrum Mobile was unable to even activate our phones. When I finally had enough and wanted to cancel the "service" and get a refund, I got passed around like a cheap ... (date). If they can't do something as simple as activate a phone, why would I trust them with mobile service?

Unethical practices including not offering any downgrades to your service online. Once you sign in all services cheaper than what you have disappear. 2 days ago I was quoted $165 to downgrade our services to 15 channels (TV Select) and was told I could do this online which was untrue. I called back today and was told by customer service manager (2nd person I spoke with) that the $165 did not exist and in actuality would be $197. So going from literally hundreds of channels and internet for $245 down to only 15 channels and internet only saves me $45?? Spectrum should be ashamed. They are unscrupulous, unethical and a complete rip off. After hurricane, Ian, we lost Spectrum service for more than a day (no biggie) but you have to call them for a credit. Why wouldn't they do this automatically as a courtesy and because it's the right thing to do? Sad.

This is the worst company to deal with and then some. Substandard services, keeping their customers in the dark. Hide information and not continue to sell services. They know it’ll discontinue in the near future like home security. Their customer service sucks and they don’t care generally about what their customer’s experience and needs. Will stay away from them.

I volunteer for a non-profit animal rescue and I went into a Spectrum store to switch my services and the rescue's services to 'Spectrum's new $59. per month for 2 phones'. That was in July. When I walked into the store I had two working phones and walked out with no service on either phone. When I called customer service to ask why the store would not make sure the customer has a working phone before they leave the store and she said, "Oh the personnel in the stores are only salespeople". Are you kidding me! They set you up with service and do not make sure you have service! 3 stops at the Spectrum store and 6 customer service calls (todays was just under 3 hours actually talking to 3 different agents) and I still do not have service! DO NOT sign up for Spectrum if you need to actually have a working phone!

We have been with this company for years and decided to get the mobile service, we signed up for limited data plan and all went fairly well, then we're offered a new unlimited plan at a set rate for 2 lines, it turns out that plan was a certain amt per line, not for 2 lines, to make a long story short, we were stuck with a big bill that we weren't expecting! I am insisting on a refund for that and the opportunity to get the limited plan back, otherwise I will be shopping for a new mobile company. Beyond mad, spitting nails here.

Avoid doing business with this company. In my opinion, they are a master of “bait and switch”. They will tell you one thing to get you to “buy” (go with their mobile service) and then not deliver on promises. Do not be persuaded by their $29.99 per line offer. You really do get what you pay for and our experience has been that you get sub-standard (low quality) service. Everything from porting existing phone numbers, to activating new phones and to not getting promised trade-in offers on old phones was very problematic. It should not be this difficult to get quality mobile phone service!

My universal life line was expiring and I renewed it right away. I was approved and Spectrum was having problems on their end when I was approved. They refuse to do three way to solve this problem and then I contact them when my bill went out rages and they try my universal life line I was approved but that help for next bill they refuse to give me the dishes or work with me. They blame me. They are a price gouging and they treat people disability like me like crap

I chose Spectrum Mobile because my long-time previous carrier could not resolved my Caller ID issue. After multiple hours on the phone over 6 weeks, then refusing to send a Pin Transfer # to Spectrum, I was done. the downside was I had to get a new phone #, but I am dealing. My local Spectrum Customer Service was awesome. Youvette, Justin and Craig assisted me. My new phone was FedExed in 2 days as promised. I took it to my local office and the associates assisted me in transferring my information. Even though I had to get a new phone #, the transfer was seamless and they answered my questions. I have had to call Spectrum Mobile twice and the agents could not be nicer or more helpful, and they speak English. My reception is very good. I would recommend Spectrum Mobile upon customer service, fair pricing and professionalism.

Our Complaint with Spectrum is two items:

I switched to spectrum mobile from Verizon. What a huge mistake. I got the worst phone service ever. Intermittent, and dropped calls. Sometimes I wouldn't receive calls at all, and my iPhone 11 wouldn't even know someone called me. I called Spectrum customer service. Most people I spoke to were incompetent. They gave me the run-around transferring me between departments. One of them deactivated my line leaving me without service. I had to spend about 9 hours on the phone with them to try to reactivate and no one was successful in doing so. If I could rate them negative stars, I would.

I'm not a Spectrum customer. Spectrum cut my internet line while working on my neighbor's internet. I spent the day arguing with my ISP to have a technician fix my internet. I work from home and lost a day's wages. My son is autistic and we were not able to receive services that day. Spectrum refuses to reimburse me for any of this.

I have been a Spectrum customer for 3 years and every 6 months, they increase my prices. I know the introductory rate expires, but I'm talking about constant price increases. They lost 800,000 customers in 3 years and the rest of us have to take on the burden of making the company profitable. I will do anything I can to move to another service.

I've had spectrum internet, and a friend return the boxes over a month ago, and no balance owed. But they still billed me again and so he went down there and spoke to Dave w/ Charter, on today's date 8/8/2022. They made him pay another full month because they said since we received the bill it was owed. Again the boxes were returned over a month ago and that last bill was paid in full. So they wanted us to pay a full bill again, and my friend went down there to take resolve the issue but they said I still owed another bill which I do not. I had already got new service. So they didn't even prorate it and he paid the complete bill, which is being taken advantage of and it's so very wrong!! These companies do this because they get away with it, and they do a good job of it! I will never recommend Spectrum to anyone. I will further write the BBB, and congressman.

Found out the hard way that they allow their employees to lie about waiving charges during an expensive upsell, and the managers refuse to listen to the allegedly record transcript. The employee John said that they’d waive a $50 fee when I upgraded- when I was billed for it, I called to have it corrected and spent 35 minutes with a ‘manager’, only to end up with a $20 credit in my next bill. I am sure that this is a lie as well. I am looking for another provider as this is the worst customer service that I have ever experienced. I should have checked their ratings before doing expensive business with them- to top it off, the wifi only works about 75% of the day- the upsell was entirely **.

I have been a Spectrum Customer for over 6 years now and their customer service and price have become unacceptable. I constantly have issues with their advertised speeds, about half the time they don't come close. every three to four months they have to send a tech to fix their dilapidated infrastructure and or have to replace my modem. I have also been informed by a couple of different spectrum techs that have come to my house for work that have said spectrum has fiber all the way to the boxes outside my house but refuses to hook them up.

I returned my equipment after my apartment discontinued the service due to frequent outages and complaints. I continued to get calls saying I owed $60 due to unreturned equipment 4 months after I returned the items.

We have Spectrum internet and mobile. Our mobile plan is "By the gig" which charges $14/gig. Our bill is almost always $28/month for 2 phones as we use WIFI at home and everywhere we go. On July 7, 2022 we had an internet outage because another company was digging in the ground and interrupted our service. I called Spectrum to report the outage but the problem was not fixed until 25 hours later on July 8.

Spectrum is one of the worst internet service providers for customer service I have ever dealt with. They gave me no notice about raising my price in my third year with them from $59.99 to $79.99! I got the letter that the price was being raised 4 days into the new billing cycle which gave me no time to switch or even speak to them about it! They then refused to prorate for the week I overlapped and made me pay the $80! They then said, "We will give you a reduction in rate if you stay with us for the next year," but it was still higher than another provider was offering, so I said, "Fine I'll keep the service for the rest of the month since Spectrum forced me to pay for the service and disconnect at the end of the billing cycle."

I had Spectrum in my apartment. Always going out! Always as slow as old dial up!!! Turtle mode!! 25 minutes trying to view 1 YouTube video. 3 times service stopped! do to reconnect 3 times never did see video! Tried the Spectrum free trial right now, and it's way worse, with full bars! I'm a engineer! Electrical and computer science! This company is a rip-off! Get rid of them now, and force your local politicians to give you another option in your area! Stop the monopoly!

I am disappointed beyond belief. I requested a new access by Wi Fi installation for a new gate on Jun/26/2022. Spectrum sent the first crew and this crew said that a “construction crew” has to come first to run the cables from underneath the cement. For this, they gave me another appointment. The new installation crew came and said that another “construction crew” has to come and install the infrastructure first. As you can see, new appointments have to made time after time to work on whatever the initial step/task needs to be completed. So, another appointment was made now for July 19 and no one showed up nor had the courtesy to call. I made another appointment for the July 21 and no one showed up, again.

I have had a complete outage for almost 24 hours. No communication on when it will be resolved. All information directs consumers to a chat window where you get caught in an endless bot loop and there is no way to speak to an actual person. Spectrum is providing internet service to homes that literally every communication device in the house is dependent on, and they have no expediency on restoring that service and provide no communication to customers on when or if that service will be restored. Absolutely worst customer service I have encountered.

Called to cancel service in May, the rep said they would cancel service. Received another bill in June. Called again in June. Was transferred to their retention dept. That rep's name was TJ. After an hour of him trying to keep me as a customer even though I was suppose to have had service canceled in May he said I had no evidence and I still owed the bill. I asked him to put me on hold and listen to my May phone call recording with the other rep so he did. TJ came back to me and said I was correct. He heard everything and this time my service would be canceled. Had to call again in July because I received another bill for July. This time they put me thru to a leadership person. She would not waive the June bill even though 2 different reps told me in May and June that my service was cancelled and she admitted my service had been canceled June 20. Don't trust what they tell you over the phone. Their employees lie to you.

We went through so many steps to increase the speed of our wifi, including getting multiple technicians out and our equipment replaced. When we finally reached the last resort of buying our own router and modem, Spectrum made it nearly impossible to swap them out. I must have spent a full day on hold between all the separate calls I had to make.

Before signing up, Read everything. I cancelled and was charged full rate (no prorate). My billing cycle started 2 days before I cancelled, and I was charged the full rate. Also, charged twice in 1 year. From August to April, my bill went up 40 dollars. Never heard of that before. Don't trust the company.

If I could only give them -5. I called customer service and was told that whenever I cancel the service, I get prorated. Came to find out, that's not the case. I canceled the service early in the month, but now they want me to pay for the whole month, even though there is a recorded conversation that their own employee told me I would not be charged for the whole month. Although they accept their staff made a mistake and misinformed me, they are holding me responsible for the entire payment. Such a greedy company that they don't care about 2-year-old customer satisfaction over $49. I reached all the way to the manager and still the same problem. STAY AWAY FROM SPECTRUM.!!! I am filing a complaint with BBB.

I signed up and paid their fees for activation and service, a week later the company was still unable to connect my cell phone (iPhone), they told me it was my fault. I visited in store and was helpful to employee for connecting service providing everything possible. I tried over the phone, internet, and after four days I gave up. Their customer service is garbage, this company has no place in cell phone industry.

Spectrum has lousy service and the worst customer service ever! Fortunately they are no longer the only game in town. I have finally been able to switch to a new provider but have been informed by Spectrum that I have to pay for an entire month of service because I didn't cancel soon enough. So not only do they have lousy service, but they're also a ripoff. If you have any choice other than Spectrum, for anything, go with whoever else as they have to be better than Spectrum.

Very poor customer service and rates keep going up every 6 months and they never give you notice. But do keep advertising for offers that we don’t need. Do not choose them if ever possible. They are a good, reliable company and do not care about helping their customers.

My roommate set it up on the phone with customer service/sales. Our phones arrived in the mail and we took them to the Spectrum store at Loop 410 & San Pedro in San Antonio. They got our new numbers that they assigned each phone, mixed up!

As someone who has worked in countless customer service jobs, I could not tell you why ANYONE would ever work for Spectrum. There is a massive disconnect between what their CS agents are telling you over phone/chat, and what you see reflected in your account & billing. I hate to be so dramatic, but their agents literally lie straight to your face.

I've just moved to the new apartment which uses Spectrum Community Solutions WiFi. My internet is not working, no connection at all, and their customer support representatives could not fix it remotely. They say the closest time they can come and fix the problem is in 4 days, which is totally unacceptable. I need the Internet for work, so having no connection is a huge problem for me. Very unreliable provider.

I've been a customer for over 7 years. I have internet and basic cable (no movie channels) and my bill went up almost $30 in a month.... totaling just over $176 a month. The sad thing is they said this is a promo pricing which means my bill will be over $200 within a year. I tried talking to an agent and then a manager and they told me there was nothing they could do....they know the apartment complex I live in only offers Spectrum and nothing else...which is the Terraces at Forest Springs. I tried talking to the apartment complex and I got, "We'll check into it...Have a good day". I thought monopolies were not allowed for this very reason.

Worst experience of my life with a service provider! I called before I purchased the property that we built our new home on. I was told, "It's just down the street, won't be a problem to install at your new address!" Well not so much! The house is almost done, and the line is 1500 feet away. I will have to pay 13k to have it installed at my new home! Really???? Had I known that I would not have bought this piece of land! I work from home and I need internet! Now I can find any other providers. DON'T believe what they tell you!

After days without internet service the technician arrive and in a rush to take "another job". Didn't provide us with a solution. We are still without good service and after 72 hours since our initial "help" call we have yet to have anyone from Spectrum arrive and service our house.

I received a letter in the mail stating that Spectrum was going to increase my annual bill by $250 ($50/month to $70/month). After experiencing slower than promised internet speeds for a full year, I decided that the price increase was not worth it and started shopping around. Found GREAT long-term deals, faster speeds and no future price increases by going with another company.

I have been with this company for more than 3 years, so I have a multitude of knowledge about their programs. Pros and cons. Cons- they continuously upsell, they don't give you the best deals for your neighborhood (you can have promotions in your area for 14.99 or 19.99, even if the 14.99 has better speeds they will push for 19.99), they have blatantly lied about deals to the detriment of the consumer (was told if I tried a TV program I would have better internet for the same price after I cancel within 7 days, that was a lie, I went from paying 20 to 151). Plus no punishment for Judy and supervisor Joy for lying and giving no information about fixing the problem. Pros- free modem, decent prices (but you have to fight for it), okay internet with ethernet cable

Thank god for TMobile! I absolutely hate Spectrum! If you have Spectrum and hate it too, check to see if you can get TMobile. When I cancelled my internet service, Spectrum would not give me a prorated credit. It is actually written on the bottom of the billing statement that they won't prorate it! That is so shady! Prior to that I cancelled my mobile service with them too and they didn't cancel one of the phone numbers under the account and kept billing me for 5 months! They wouldn't give me my money back for that either. How do you have a record of a phone call from me and a record that I cancelled a mobile service on one line, but don't believe me that I cancelled the secondary (non primary) line? This company is a bunch of thieves and I am so glad that I don't have to be limited to them for internet anymore. I am going to post this review where ever I can including the BBB site.

I have been trying for month and half to get my mom's phone transfer to her new room at a assisted living home. She has moved from room 6 to room 7 same building. I have not been able to get them to transfer her phone to her new room. Paying for services that she has not been able to use. I am currently on hold for the 7th person to assist me and so far it has been one hour and 25 minutes even after talking to a supervisor who put me on hold for another department. My family has had this number for 60 years. Sad to loose it all because of extreme poor customer service.

I have been a customer for over 8 years. I had recently moved 8 months ago to a new location. I had found that they had charged me extra $19.99 for a service called "Spectrum tv". So I had called last week to cancel that service and to get a refund for $19.99 for the past 8 months. They said, they filed a claim but then they promptly offered my a cellular service that would bring my phone bill down to $60. I even bought a new phone from them. To try and activate my services I had to "port out" my phone number from T-mobile to Spectrum. That whole ordeal took me two days!!!! Two Days!!! Long story, but I will be writing another complaint regarding T-mobile as well.

I'm fed up with Spectrum's Internet Service. I have had their internet service for 6 months or more. I have had nothing but problems from the get go. If this is a way for them to make you upgrade so that we have to shovel out more money, well it's not going to work. We pay for the highest quality of internet service they provide, there hasn't been a day yet where the internet has not ran smoothly. It's ridiculous. If I would of known the service they provide I would have never chose them.

I have to reset my modem 2-3 times a day. Our work and kids' education is constantly interrupted. All CS says is "we don't see any issues in your area...we'll have to send a technician" which doesn't help at all and only causes an inconvenience. We've already changed the modem and told it was new, which I doubt because it's worse than before. I wish there was another option but unfortunately not where we are. If you have another option take it.

I hate to write this because they are the only decent provider in the area. We had to switch after moving and having poor quality from another provider. They are not evil; slow internet here and there doesn't work well for the home surveillance either way, not my complaint. We went to cancel because we are moving and have to leave at the beginning of the month. My husband is in the military and needs it for his job, and I am in school and need internet for the time being. Since all bills are paperless... Not our choice. We never saw that they have a rule that you have to pay for the WHOLE MONTH. The representative said it does not matter if it is the 2nd or the 15, or the 29th. We have to pay for the whole month. As I said, since we do paperless, we had no idea! I want others to be aware that this is a real thing!

Service was spotty for months. Called. Said it was end. Changed my end. Same thing. They sent out a tech. Bad cable on their end. Cancelled. Had two days not used. Charged full month. They sent to collections.

I had Spectrum service in Texas. I cancelled and moved to North Carolina more than 6 month ago. We started new Spectrum service in our new home. I paid my last bill to zero balance before leaving and returned my equipment to a store in person. When the service agent received the equipment they dropped it on the ground and said ok you are good. I did not get a receipt nor did I get a final bill for money owed. I got a credit alert today from Experian that said I have a new collection account from Sunrise Credit Service for $417 dollars. I called them and they said that they could not help me other than to pay the debt or contact Spectrum.

Had internet for a year and upgraded plan. Installed new equipment that was sent and works fine. Two months later notified that I had to return old modem. Being charged $59 now for it. Should have notified me of this to start with. Nowhere in package was anything to send back used modem. Bad practice. Just trying to make a few extra bucks.

Spectrum is hands down the worst and greediest company on the planet. They lied to me and then called me a liar and refused to honor a price I was told by their rep. How they are still in business is a shock. If they were the only company that provided internet I would go without. Switch to AT&T. Everything has been great. Lower bill, and better service.

Spectrum server is a big problem not experienced on Charter server. While Charter server sends and receives on an email account, the Spectrum server fails account login attempts with the same password when the password uses a special character. That is unacceptable for security reasons.

I've signed up for internet service over the phone, and Spectrum introduced a promotion of 3 months free and then $25/mo. By month 4, I've got my first bill of $99. I called them, and they've explained that it's coming from TV service, etc., which I've never had. I didn't get any TV equipment as well. They were able to fix that bill and remove that. They've also confirmed that it won't happen again, and I will keep paying $25/mo. Month 5, and I'm getting my $99 bill again. I call them, and they say, "it's because the promotion was removed by mistake, we'll bring it back, and you'll keep paying $25." Connection breaks, and I'm calling back. Now they say it's not a mistake, and my service is $99/mo. I argue with them over it and explain that to 2 different representatives, including seniors. 30 min later, they promised to get back to me in 4 days and let me know what they could do.

They may quote you a special deal but they will increase fees on boxes, etc. You have to call and try and negotiate discounts each year. By the time you pay for box rentals it would pay you to buy streaming devices or get a Wi-Fi tv.

I opened a Spectrum Internet service 6 years ago. The first year's price was very low, I believe around $16.95 a month but the upload/download speeds were very slow but for the price it still fair. The second year starts and now without warning my bill is $59 monthly but same speeds when I’d randomly check. I would contact customer service and get the same response every time saying everything looked good on their end, speeds were in the correct parameter. Friends would come to visit and every single one would make a comment about how slow my internet was. Around year 4 I finally had heard enough about the slow service so called and the customer representative says, "Yes your speeds are way too slow" & after running tests discovered that there was damaged cable.

Horrible service and customer service! I have had to have a technician come out 5 times to fix my tv and internet service and it still isn’t working right. My tv pixelates, freezes and doesn’t respond at times. Now my internet is ridiculous because I pay for 400mb and each time I do I speed test I get 84-107mb! Not even close. So I call asking them to do something or I’m going to cancel services and all they say is I don’t see where you have given us a chance to fix the issues. I will send out a technician but that is it. I told them I’m moving in a week so it wouldn’t help and is there anything they can do to keep me as a customer and she said no they aren’t willing to do anything else. That is horrible customer service!

While I am in a "package" until August, Spectrum just raised my bill by $20 this month! They are shameless. One of the rate hikes is on the cable box which I've had for 3 years and does not support 4K tv, nor is there a plan to. Why the hike on old equipment? The line up is Filene's Basement messy. It's not organized in a sensible fashion. There are about 6 channels on the whole line up that we watch. The access rate is up to $21 per month. And they don't care. Their customer service is a sham. They are a monopoly and the only game in town and they know it. Tom Rutledge, CEO, received an 8 mil raise last year to a salary of 41 mil plus benefits that equal over 100 mil. He is the highest paid CEO in the country. And yet, they need to hike the rates on customers. I will be cutting the cord and giving my business other providers.. Show less

You realize just how bad Spectrum is when you switch to Fios. With Spectrum, I had constant downtime, would get kicked off the Internet, have outages on the regular and suffer through super slow wi-fi. Even hardwired via ethernet was slow at their max level. Then I switched to Fios. I haven't had one interruption. Wired I'm at 900 mbps (upload AND download) and over 600 with wifi. Get Fios, it's worth every penny.

Recently moved and got a new Arris DVR and remote. Unlike the old system, when you click on guide you no longer simultaneously see what is on your screen. You cannot stop a DVR playback and delete an actively recording program until the program is over. The pause and play button is in the wrong place. Even if you use a favorites channel guide, when using the channel up/down keys when viewing, it hits every channel. When fast forwarding, when you stop, the old system would back up a few seconds, so when you saw the end of a commercial and started again, you'd generally be at the restart of the program. Now the stop is exactly where you stop, so you constantly have to back up a few seconds and start again. Very poor engineering. It wasn't broke! Now it is after these "fixes."

If you’re deciding whether you should select Spectrum service, let me save you some time…. R U N!!! *Overall WORST Cable service of every provider EVER! They Fail in every service they offer, starting with the following problems: DVRs only selectively record what you want. DVR used to record 6 Recordings at 1 time, Now it’s only 2, regardless of your plan. Consistently, live shows out on “pause” time out within ten minutes, and you can no longer rewind to get back to the place you were at, and it lets you know the "channel is not available”. Oftentimes the Guide is not available, but offers you an error code, so hopefully you remember the channel you were thinking of watching.

For years I've had to deal with either Spectrum or AT&T. The both of them are scam artists in my books because I don't ever recall getting adequate service from either; not the multitude of times that my internet connection disappears with virtually no explanation from Spectrum currently, or even the explained ones like outages. Understand (and I'm not making this up), I have lost my Spectrum connection several hundred times at least for extended periods like one day up to two weeks (YES, 2 WEEKS). Only once have they compensated me for this nonsense, and if I were a greedy sob I would have bugged them to the ends of the earth for what I know they legally should have compensated me for based on their own guidelines and television promises.

I have been a loyal Spectrum client for 5 years in Ohio and Texas. I have basic cable and internet and I am paying $172.00 per month. I am retired and with all the offers out there that price is ridiculous. They are currently offering internet and cable for $99.98 but existing customers are not eligible. They are trying to build their customer base but could care less about retention. By the way their claim to offer a senior discount is a total sham. You get referred to an Ohio assistance site. So I am sorry to say I may not be a client much longer particularly with Firesticks and streaming which Spectrum no longer offers.

I’ve been scammed by many companies in my lifetime, but never as audaciously and for as much money as we have just been scammed with Spectrum. This company is criminal! Back in January, my wife noticed that we had two charges from Spectrum on our credit card, one for the usual amount we pay for the (awful) internet service we have with them, and another charge we didn’t recognize for $148. We called Spectrum and they insisted that they didn’t charge us the $148. This made no sense because the charge on our credit card statement said Spectrum and had their phone number on it, just like the legitimate charge. They refused to give me a credit and said to report it as fraud to my credit card, company, Chase.

They added TV and Voice services to my account without asking/telling me. I have auto-billing setup and don't check it very often (I guess I should expect them to change my plan at random). They refuse to refund/credit me for the time period. This seems criminal.

First of all there is no deal. It's a con to get you to start with them. Every year they jack up the price 10 bucks. Second Upgrading supposedly gets you faster higher speed up to 400mbps. This is misleading and a con for them to get more money. There is no change in speed and if you request a refund or credit for the promised service they did not provide they are unprofessional and incompetent in how to do business. They will not give you a refund even though it's their scam. A total con company that only cares about how much they can rip you off. All they had to do was have some respect and common sense in how they handle customers instead they just lost one and many others. They will be losing many soon. DO not support greedy businesses that don't care about providing fair services.

Terrible Service! I called to close my business account a month ago on the day before we moved out of the warehouse. Yesterday I received an invoice from Spectrum for 4 equipments I leased. I called in to say that no one told me those equipments were leased, and they should've let me know when I called to stop the service. Now I have no access to that warehouse. I asked them to check the recording on the day I asked to stop the service, they said they have no access to that recording, insisting I need to return the equipments! No access to the recording? How ridiculous! Is this the way so they can charge you for the equipment? By asking me to return the equipments a month later? Disgusting!

I had internet in another city. Ask for transfer. Used my same router and was charged for everything than what I had in the past. They sent out extra stuff. I have up to date Smart TVs why would I need Apple TV and some life stuff!! I’m very upset and angry! Went from about $70 to $942!! Insane from someone that didn’t ask for that. Kept calling them to tell them that’s not what I bn had. I feel framed. I turned the extra equipment in just for the bill to be over $700!! Rip off!! Got all my money for nothing. Now my kids have no internet!!! That’s all I asked for!!! And it shows on record!!!!

Got internet and TV 3 week ago. Had to call them almost every day, multiple times a day. The entire package is complete garbage, from poorly trained customer service reps to equipment that appears to have been programmed by a child 10 years ago. They promised a price when I signed up and didn't honor it in the end, and on top of that they have the nerve to raise their already high prices even more. Their speeds offered are not what they say and was cut off two times because no one at that company knows what they are doing. STAY AWAY! Complete nightmare that I put an end to very promptly. There are other ways to watch TV and surf.

I made a reservation to pick up my equipment online and when I went to pick up the equipment, I signed in at some kiosk.... Within a minute, I got a text telling me I'm next, but when I go back into the store, the two guys there are clueless. No apologies. I was rudely told to go back and sign in and wait to be called. Other people who were coming in had difficulty using the kiosk and no one offered help. I and other people in the store had to help them sign in on the kiosk. Someone who signed in showed me a screen showing the list of customers and when I didn't see my name, I tried to sign in again and the kiosk told me it couldn't find my confirmation number and to go seek assistance as a "priority walk-in"... Well, that never happened. I walked up to the desk and again was told to wait.

STAY AWAY FROM THIS TERRIBLE COMPANY! If you have any other option stay away from Spectrum! Speeds are subpar compared to competition. They took full advantage of having no competition by inflating their rates for slower speeds for years. Once competition came, we cancelled subpar Spectrum 8 days into billing cycle. THEY WILL NOT PRORATE THEIR BILL AND ARE SAYING THEY WILL SEND TO COLLECTIONS IF NOT PAID. Well done subpar Spectrum. Way to feed your greed by using unjust and illogical policies to hurt average people. People should pay for what they use and charging full price for 8 days is shameful. May your business flutter and your competition flourish while the money you steal for subpar products flows down the toilet tubes with your ridiculous corporate greed policies. STAY AWAY FROM THIS TERRIBLE COMPANY!

I recently got internet, TV and phone. The phone was most recently added. I was convinced to buy a phone from Spectrum. This phone was actually a downgrade and he made me think that it was an upgrade. I had a Samsung Galaxy 9 plus, he got me to buy an A12 Samsung. This A12 was a joke, after few days I wanted to return it and it was fine to return. I had on order an upgrade to the Samsung s22 Plus. After about a week or so went by and I thought why don't I just upgrade to the ultra since it's only a couple hundred dollars more. It makes sense.

If you are lucky enough to get someone who actually knows what they’re doing, you deserve five stars. Every time I call, I have to talk to at least three people before I get one that knows anything. If there are any other viable options in my area, I would switch in a millisecond. I can say this about every single department including Internet Repair, sales, billing, retention, etc. etc. etc.

UPDATED 03/07/2022: Would NOT recommend Spectrum, they said I would get a refund for the phones since it was their fault. After making 4 appts with them and they NEVER showed. Then a month later said they didn't service the area!!! Still waiting for a full refund!!! Don't waste your time with this company!!!

So far the service has been fine and tech support has been available for any questions we have had. Our service was with Verizon, and even though the basic network is the same for Spectrum, we have had fewer dropped calls and issues since we switched. And we definitely are saving money.

This company takes advantage of the elderly, so if you have an elderly relative, that is having health and memory problems, please watch out for them and be their advocate. My story is about my 76 year old father and his wife have been customers of Spectrum internet for years. They have ran into health problems and have not used their internet service for at least one year if not longer.

Why would you disconnect your set top boxes, then drive to a local Spectrum store, and wait in line 45 minutes? According to Spectrum, because you would rather stream their service. What a joke!! I returned my equipment to a Spectrum store 12/30/21. After noticing I was still being billed in February 2022, I reached out to customer service to settle the issue and get a refund for the 2 months of service I clearly did not use. After trying to sell additional services for 36 minutes, Spectrum decided at that point I really wanted to disconnect services and proceeded to let me know a refund of $344 dollars was not possible.

I had just internet service with Spectrum. The service was decent, and I felt that when the service worked, I got what I paid for most of the time. I guess that deserves 1 star. My biggest issue with this company is that they care more about the money they can make vs. having a satisfied customer. I moved 4 days after my billing cycle ended and cancelled my service. Spectrum DOES NOT prorate or let you pay based on what is left on the billing cycle. Instead I had to pay a full month’s worth of service for just 4 days. This was not explained to me when I started service, but it was sneakily added in the “terms and conditions” in the billing statement. It was my fault for not “knowing/reading” the terms and conditions. So I was legally bound by this.

I have had Spectrum internet for several years. I switched to Spectrum for TV when DirecTV service outages and poor service got to the point where it wasn’t worth anywhere near their highly overpriced charges. I’ve been satisfied with both services I receive from Spectrum with very few internet problems and virtually no problems with the TV service. However, I almost daily receive robocalls from Spectrum wanting to sell me services I already have.

I switch service to another company 2 weeks ago, I tried to delete my credit card number from website, it not allow me to, so I called to Cancel the service and ask them to delete my credit card information, they said they did but they still charge ma again today from my credit card, their service sucks.

I was a Spectrum customer for 16 years. Over those years I've experienced many overbilling situations. Many service interruptions in service, Many hours on the phone with service reps that don't know their business. Escalations to service VPs that get bumped down to lower level persons. Spectrum is not a Customer service oriented company. Their CEO is the highest paid (multiple millions per year) executive in the communications industry.

Charter Spectrum shows that I paid my bill. So today, this cable service, that we use for the POS system and to process payments goes out. When I called to find out why, they found that even though the bill was paid, they processed it to an account that isn't even mine. They said they would try to send someone out tonight to get the cable turned back on, but then called to inform me that they can't get someone to the restaurant until Friday. And I decided that I can't help but tell everyone on the face of the earth how I have been treated as a small business owner while being a Charter Spectrum customer!

Recently switched service from Tmobile to Spectrum. The spectrum representative neglected to tell me that I needed to cancel the phone number associated with the tablet I was moving to their service. As a result, I was charged a month and 1/2 service with tmobile (over $100) for the uncanceled line. As many people would - I was thinking device, not device number. Seems like a matter of protocol to inform new customers that they would need to cancel something like that. I was told all was good and that I didn't need to do anything with tmobile.

After the 24 month introductory period is over, the basic internet cost increased by $25/mo! It's definitely not worth the price if you have other options. The free modem they gave me was weak junk, so I had to buy my own.

It has taken me lots to get frustrated enough to seek out online sources to write a negative review! Had internet that was ok until the pandemic started. Then my internet became slow, would drop and no amount of technical assistance helped. I was told by a technician to buy my own modem. When I did I was then told it wouldn’t work unless I bought my own router. Bought my own router. Still iffy. Had added the streaming service as it was to have local TV channels. It didn’t. When I tried to cancel the streaming service was told my internet would be more a month. Was disconnected, waited for twenty minutes at a time. There is no end to the trouble I’ve had with them. I will be looking for a new provider! If you are looking for internet or cable that provides good customer service DON’T GET SPECTRUM!

I've had Spectrum for over 5 years, I ended up moving so I called and spoke to someone to change services. Nowhere in that conversation did they state my bill will double. I called after paying one month and 2 weeks into my current billing cycle. They didn't want to work with me, they kept passing me off and what spectrum does is that they will charge you the full month yet cancel on the day of request with no prorates. So if you cancel a week or 2 weeks as I did they stop service yet still charge you full price and not cancel when billing cycle ends. First time I had an issue and this is how they treat people. There are other streaming and now internet services so until they lose enough they will not care. Try streaming and other internet avenues before going to spectrum. The wifi is spotty as well unfortunately.

I had many problems with their service, the equipment I was provided failed and then customer service kept accidentally deactivating my new boxes! Additionally, Spectrum charges way too much for their sub-par service. I had internet and 2 tvs and I paid $177 a month... I cancelled with them and am now with ATT- service is great and I pay $50 now vs $177. Additionally, I had a huge problem with them raising my bill out of the blue. TONS of fees I went from $140 to $177 without any notification from them. It was probably in the fine print. Absolutely despicable business practices. Whenever I see a spectrum commercial I get a little angry with their "no extra fees!" claim because it is so untrue.

High cost and no benefits or services and You'll get often outage service. They persistently send discount promotions by email or mail, but beware of traps. I've been using it for many years since I was used a Times Cable. But every year your invoice goes up over $ 5 -$10 price increase and you will eventually be unable to pay. Their promotion will return to the original ridiculously high amount in just one year, so consulting with an agent will not help. Agent is never help your bill so You have to pay that crazy bill. If you have another WIFI company, I would recommend another one. The amount they raise The price may be illegal, so ask them if they are in compliance with US law and make sure your invoice is correct. If it is not correct, we recommend filing a complaint on the invoice.

If I could change to another provider, I would. The techs that were sent out have been great - the issue is that the signal coming into my house is at the bare minimum (which "passes" at their distribution box, however, after going through 1 splitter, the levels are too low to get a stable connection). Like many, I work from home now and after 4 techs in a month for the same issue that apparently only another department at Spectrum can solve (which we can't contact directly per a tech), I am at my wits end. The last straw was when they sent someone out to replace the yard line again (3rd line in 2 weeks) and to bury it. Great.... except I wasn't notified... and I have a dog behind a gate that the tech just entered (I assume they are told to do this). Luckily, my dog was in the house and I was able to grab her before she got out and ran off.

When you use a company to provide a service they shouldn't be allowed to jack their prices when even they want to. My service has jumped up gradually from $172.00 to $242.44. so I called them and they said my Promotions have ended? I never had any promotions to start with. They said they can give me a new promotion for $ 257.00. I might of been born at night but not last night. Although they did offer me a $30.00 discount for 36 months which would make it $227.00 Ha Ha Ha. That's still $7.00 more than the $221.00 price of 2 months ago. HOW DO THEY GET AWAY WITH IT.

Speed is very slow and not the promised bandwidth. Also constantly had reliability issues. Switched to Google Fi and it got fixed. No more dropped calls after switching! Their customer service and billing are terrible. I discontinued my service on Nov 3, 2021. The modem was returned, and I got confirmation that service was terminated. Yet Spectrum billed me for the full month of November 2021 (should have been prorated) and the month of December 2021. The agents refuse to credit the charges back. Also, they will keep offering service pricing of $40 per month to new customers but charge $75 per month for existing customers. Basically, they do not value their existing customers. Take your business somewhere else.

STAY AWAY!! Constantly Raising Monthly Bill, with ZERO Explanation! Customer Service is Clueless. Internet is Constantly disconnected and Needs to be Rebooted! HORRIBLE, HORRIBLE, HORRIBLE COMPANY!!! They use to constantly call me insisting I had internet issues. I came home from work one day, their truck and people at my door, wanting to come in and check my connection. At that time, I never had any issues. Since I told them no and to leave, I've had numerous repeated issues. They set me up and CONSTANTLY RAISE THEIR MONTHLY CHARGE. I'm leaving them and going with Frontier!

When signing up for autopayment, be aware that sometimes Spectrum double bills your account. I called Spectrum when it happened to me. Rather than apply the refund to my credit card account to which the overcharge was made, I was told to call an outside company that handles their returns. This company issues debit cards and take several weeks to get them out. When the card is received, it has to be validated and then there are several restrictions on its use. Not as good as getting a return on my credit card account. In my case, from the time of the double charge to receiving the debit card was 7 weeks. A very unacceptable business practice that I will report to the BBB.

HORRIBLE experience trying to cancel my service. After spending hours on the phone, I was directed to a representative who said my service would be canceled at the end of the month. What they didn't tell me is that I would be charged for the next month as well because of the way their billing cycle runs. I received a letter that my equipment wasn't returned and I spent several more hours on the phone trying to get that resolved. I disputed the additional month of billing since I had no service (obviously) after my equipment was returned. Now, I have a collection agency calling me repeatedly for the month in which I had no service. After years of paying my bill on time it comes down to this nightmare experience. I absolutely would NOT RECOMMEND Spectrum if you have ANY choice. If you have NO choice, do not enroll in Auto Pay.

Spectrum are scammers. What they put in writing as you fees and what they bill you are different. Also, I was double charged for install. Talked to managers in person and on the phone. They have a no refund policy.

I've been having issues with Spectrum internet. While in the process of solving these issues it was discovered that I was on a "legacy twc" account. All legacy account means is they charge you the same amount as their higher speed internet but keep you on a plan that is less than 1/6th of what you are paying for. They act like it was a benefit to you to keep you on this plan. How do slower internet speeds benefit me?! I've been overpaying for the service they've been providing.

Terrible service. Pay for gig internet using their equipment and the service can’t even deliver their own TV service. Buffering is terrible and all the time. No support at all. I’m downtown central Dallas not in the middle of the countryside. Spectrum should be embarrassed in offering its customers reduced rates. Pls don’t waste your time or money.

We had Spectrum in Florida. Never had a problem. But in North Carolina there's nothing else but problems. Channels change from 2 rooms away or just by themselves, constantly searching for signal internet might as well be non-existent. They do have good customer service but that's where it ends.

Started with them 4 years ago. My internet cost $45 a month, stream TV was $15 for the channels and 15 for the movies channels which included HBO Showtime Flix and Encore, with fees and taxes was around $85 a month. A year later they removed some sports channels and made them an extra add on for 12 a month. Now the bill was around 105 a month. 2019 they increased the internet cost from 45 to 65 and now to 75. Then I noticed it kept going up more on the stream TV side. Now instead of paying 15 for the stream channels 15 for the movie channels and 12 for the ESPN and Bloomberg I am paying 20 for the stream 40 for the movies and 12 for espn and bloomberg. Oh and they added a TV surcharge for 18 a month. Now it is 92 and the total bill is over 180 a month. Time to start shopping for a different TV provider.

I have had the service for 3 years. Since the first month of service I call Every month for 1 year BECAUSE the signal of the internet was really bad, people came to change modem, nothing improves take a year to figure out: because my house is the last on the street my signal can't be better, they state Spectrum will change the primary wire to improve the signal. Never happening. Please take a look on YouTube a video of Spectrum customer service. Cancel the service, I identify myself 100% with that video.

Their sales department will lie just to get their commission. All their reps even supervisors and leaders don't know what they're doing. I was conned into getting the Apple TV device with their TV package. Not going to sit here and explain the whole situation, but just beware they're con artists in a way. And listen carefully and read fine print and ask questions about any disclosures!!

After having repeated difficulties with the app, the internet service and unpleasant customer service experiences, I cancelled my service. I was charged a full month of service for only 2 days of service. I cancelled on Sept 24th and they said since I did not cancel before the billing cycle began on the 22nd, they had to charge me for the full month as they do not prorate their services. No one made me aware of this policy at the time I cancelled and only discovered this after receiving a final bill. I called Customer Service and was told repeatedly that nothing could be done and I would have to pay the full billing amount even though I only had service for 2 days. I would advise anyone to use a different cable/internet provider.

I called Spectrum because they screwed up and turned off two of my cable boxes in my apartment. The customer service people I spoke to were the rudest representatives I have ever had the misfortune of speaking to. They would not send a tech out for over 3 days and when they finally did they could not get the issue resolved.

We recently cancelled our Spectrum internet service as the upload speed was not as advertised (7-18 mbs on a 200 mbs plan) and I was unable to work from home with their service. I cancelled 4 days into the billing cycle and they charged a full month. When I called for a refund they advised "sorry, but we bill for the full month regardless if you didn't have service the full month." Last frustration, their site has two service centers listed within 30 minutes of my house, however they're both closed. So two wasted trips (the phone number online goes direct to their corp office). We now need to pay to mail back the equipment so they'll refund me the additional $120 they charged.

We just cancelled our service through Spectrum. The price is too high, and we went with another company that is $45 cheaper a month for the same or better service than what we had with Spectrum. I had already paid the monthly bill, but Spectrum is refusing to refund for half of the month that we did not use. Unfair practices.

As a high school teacher, I manage a club called CyberPatriots, a virtual competition that allows students to compete worldwide to demonstrate their skills and abilities. Due to the nature of virtual competitions, we need high speed internet, which Spectrum has proved to be difficult in providing. They turned down a request for a donated line and have actually been charging double the current rate for 200mb internet. Due to the local monopolization, they don't seem to care about anything but $$$ and we can't do anything about it...

I had recently cancelled my Spectrum service and switched to another provider since the 2 years promotion expired and the cost went up. I had 2 days into the next month cycle when I switched the service. I was thinking spectrum would charge pro-rate for the no of days I had their service (3 days) but they charged me for the full month saying that is their policy.

Spectrum is one of the worst cable internet providers available. The company has some of the worst and nastiest individuals working for them. They truly need to expedite some customer service and quality control training for all their employees. I wish we never generated an account with them. We have always used Dish Network, and received great service for over ten years. Unfortunately, due to a military change of duty we were not able to relocate with Dish Network.

It's a depends on the weather sometimes. If the weather is bad you can lose Internet service. Sometimes I have had to call to have it re-booted. The pricing has been a little higher than normal. They don't have as many sales as they used to.

So, I am not a Spectrum or Charter customer, however, I do get robocalls from them EVERY SINGLE DAY, sometimes multiple times per day. I repeatedly ask to be removed from their list, however, instead of being professional and honoring my request, their agents mock me and tell me that the calls will increase in frequency and that there is nothing I can do about it..... Except there is, and that is to report them to my local AG, FTC and BBB. Additionally, I am filing complaints for their clear violations of a number of privacy laws. Not sure if anyone else is experiencing this but these clowns are as unprofessional and shady as they come.

Instead of spending quality family time, I wasted over an hour with four idiots, worthless phone representatives, each contradicting themselves, fabricating claims, incompetently saying they are unable to make the changes to my cable service. The first representative stated that their packages have changed and that promotions are for new customers only. Great, so existing customers don't get notified of changes and are not extended the same promotions as new clients. Doesn't good business sense dictate caring for existing customers instead of frustrating and pushing the anger buttons? Spectrum has a "retention" department. Do they admit their business relations are so horrible that after demoralizing a current customer to the point of getting them to the verge of cancelling everything to flee to a competitor, Spectrum as last resort, defers to the "retention" staff?

Spectrum is the absolute worst cable and internet provider in the nation! Subpar service all around. They are a total rip off. Nothing about their ads are true…. I do not understand how they are getting away with this!!!! DO NOT GET THEIR SERVICES.

Always available, reliable. Always connects. I move from one device to another sometimes. You can bundle the items, tv, phone, ipad etc. but we have three connected.

Spectrum is THE WORST service I have ever had in all of my years of having cable/internet. The worst most untrained, confused, careless customer service reps and the worst internet service hands down. Every time I call with an issue - which is very often, I am assured that it will be corrected and then BOOM, a week later there I am spending another hour and a half on the phone with them. I work from home and my internet service is vital. Unfortunately, the internet is always down and cutting in and out - making my workday miserable. They boast about how great their service is but that's a bald-faced lie. I wish I could find a company with integrity but it seems they are all pretty much the same.

The only complaint is that the internet providers have divided up Tennessee. No competition which might lower prices. Thank heavens that our geographic area has Spectrum. When we lived in Crossville, our only choice was Xfinity.

We have a bundle with Internet, TV, and telephone with Spectrum. The services for all three services - and certainly for the internet - are excellent, albeit too expensive. So while the service is terrific, the price for same is too high.

I used Spectrum Internet for the past year with many problems with it going out quite a bit. It's technology and doesn't always work the way we want it to! The end of my promotion came and all of a sudden my bill jumped up $15 a month. Yes I know that may not seem like much however that's $180 increase over last year. I called to see if they had something to offer me maybe another promotion or something I am a returning customer. The person I was talking with sent me over to the Retentions department. The lady I spoke to said there is nothing available for me so I told her I would be looking at the competition and she really didn't care. I searched for a new company and switched on the spot! So much better customer service!

As a former AT&T client, my internet speed performance showed around 77 mbps at basic rate despite Spectrum's 100 mbps claim and versus Xfinity's, AT&T's and Cox's 25 mbps claim on basic rate. Spectrum basic rate is significantly cheaper than any other competitors. Just a few times, it ran slower (likely high demands and/or Spectrum computer manipulation to urge me to upgrade to 200 mbps rate (costs a lot more). Overall very satisfaction with Spectrum to this date.

They charged me $70.00 extra for a premium service I did not order. They said it was ordered from my remote. But I live alone, I'm a flight attendant and was out of town the entire month. They said they would remove it but I would still have to pay since it was ordered from my remote control! I canceled my service with them! (As did 6 family members.) Shame on Spectrum for horrible customer service!!! I know losing 7 accounts is nothing to them though. They don't care.

Costs have increased continually for many years but service has waned horribly. They claim 200 MBps speeds but buffering happens all the time. Not many ISP options for service in home where we live. So hopefully AT&T fiber will become available in the near future. We need competition in this ISP sector.

Spectrum is full of lies, customer service is not there, no facilities to help with cellphone issues, they ship a phone takes a week to get it which is part of your 14 days, I have 1 bar of service, no 5G as promised and guaranteed, Promise after Promise broken, I have a video of how was treated in a Spectrum store and all of my personal information such as home address, email, business name and phone # blurted out for customers to hear. Promised that Defective Phone would be replaced and 3 weeks later still no new phone. And still promises being made.

The signal is weak, and there are frequent interruptions. Completely contrary to the commercials. Dropped service during important web meetings and no one at Spectrum is accountable. If provided warning, arrangements could be made.

Absolute hell to get installed (more than a month of excuses) and the cable is still stretched across our front yard, not yet buried, but the speed is great! My kids are loving the speed and constant connectivity for their video games.

Installation was awful experience. It took two technicians to make it work. One of the technicians damaged my property. Service fluctuates between average and poor. It's a nightmare and competition none.

The staff at the store were very helpful. I moved from out of state and the staff was polite and patient with me and my questions. I even actually went with their phone plan and the same staff member went out of his way to set up my phone also. I have not had any issue with the internet with Spectrum at all where Cox cable internet was way more expensive in my previous state.

Spectrum’s internet is just okay, they are not cheap and raise their prices anytime they please. Checking around the neighborhood we have found three different prices they charge for the same service. If another internet service would become available where we live I would certainly consider it.

Very reliable speeds. Usually higher than advertised good customer service and user friendly apps help navigate your account and trouble shoot issues. Highly recommend this internet service. Free equipment is also a plus.

Spectrum is reliable and customer service is fairly good. Wait times to reach a CSR are longer since the pandemic. All that said, I do not like how Spectrum plays games with pricing, especially with established customers. I've had to correct their billing errors on more than one occasion. Since I live in a rural area, there is not much to pick from for internet providers.

If you have the option of any other internet provider in your area go with whatever else is available. Spectrum is horrendous. The service goes down constantly sometimes for literally days at a time. Nobody cares. Nobody fixes it. The worst service ever. If I could change to a different provider I would.

My internet works half of the time, only gives me half of the upload and download speed. I should only have to pay half the bill. Spectrum apologizes for the inconveniences but never gives refunds for non-service.

They are OK. But they always raise prices without notifying me, which is super annoying. The speeds themselves are OK. But the service is not that consistent. I would say every couple of months it'll be random hours or days where internet just doesn't work and I don't get a notification from them but I have to call them to figure out what's going on. Then I have to request a credit on my account for the missed service. They seem to have a monopoly in my area, as there is no direct competitor that I can find with the same speeds. I would try a competitor in a heartbeat if I could get the same speed with a similar price. I've even sought out competitors at a higher price just to see if I could find better customer service, without success. It's passable but I wouldn't recommend them if there was an alternative.

I’ve been a long time customer and would like to get the same specials on rates that they offer new customers. I feel if you treat your long time customers good they would appreciate your company more.

Very fast internet and my family loves it. We connect multiple TVs and gaming systems and don’t have any issues or lagging. Spectrum is the best internet for our area. Spectrum sometimes have outages because of the weather if it’s a really bad storm but normally fixes everything within an hour worth of time. I would highly recommend it to family & friends.

Service quality is not fitting to the price. Absolutely horrible. Customers have to call once a year to fight to keep the same price (a little adjusted is okay) or they double your bill. Forcing the customers to pay that until the put your package back to as it was.

Not ADA compliant. They turn you over to collections while you are trying to work with them on their over inflated bill. Lousy to work with. Stay the F away from Spectrum services. Had service with them for 27 months. They hire vets, but have lousy customer service department. Training is slim as most techs that make it to my house, can't answer simple tech questions that I know. But the collections agency calling you demanding money while you are still working with spectrum really sucks. They force you to pay their inflated prices or get your credit dinged. Reported them to all agencies. Att is a better choice for no contracts deals.

Service is good; however, prices always go up, up, up. Even before Biden's inflation! May have to call and threaten to switch if a better price cannot be offered. Competition is fierce. I'll see if they want to compromise.

Service is 79 dollars a month! Very overpriced. I have been with this company since it was Bright house. There have been no deals on internet services with Spectrum. I cut out Tv. And their services are still very high.

The company is okay but options for WiFi only is truly expensive. They almost force you to add more services just to save money. It sucks because not everyone is in a couple or has dependents. So the extra services offered wouldn’t suit this individual but there are no other options except to pay full price for underused services.

So far so good. It's a little overpriced for what I use, but most are. I don't use any premium services, so it's mostly OK. I would like more news and less repeats and commercials.

Account Security is questionable!!! I added TV svcs and a wireless acct to my daughter's acct without any security questions. I was told my acct would not be charged until I activated the phone...THAT WAS A LIE! When I called back to question the charges, I was told that I am not authorized on the acct to discuss the charges!!!! WHY was the rep able to add TV and wireless svcs with me being authorized!! My daughter provided a link for me to be added to the acct, when I called back, they said that wasn't good enough, she had to call in and speak to a rep!!! Even though my name, phone and acct info was completely different than the acct holder!!!! HORRIBLE BUSINESS!!!! I was told that the charges would be voided or refunded...THAT WAS A LIE!!! I had to call back again to, hopefully have the charges refunded!!! We still have the wifi svcs and the signal is weak!!!!

Spectrum internet service is excellent. I have been a customer for a number of years now and I have not had a issue. To be honest, I have never had to call for assistance with the internet service in all the years I have been a customer. That uneventful situation should speak well for the service Spectrum internet provides.

They charge way too much for their services and for wifi if you only want that alone. We have tried to lower our bill but it seems almost impossible. Considering using another form of television viewing but afraid to not be able to see sports.

Prices are not too bad but I get a lot of dead zones in my house and I’m always calling and it seems that they can’t or don’t know how to fix it or give me advice on how to get a stronger signal but all in all I would recommend this service.

I haven’t had any internet issues since starting service a year ago. Never had interruption. Never had to call due to issues or problems. Never had poor quality. Tv channel selection are good and I would recommend Spectrum for monthly quality service. Charter service in the state of Alabama was awful.

The internet is up and working most of the time. I would say about 90%. I have had to replace the modem 4 times in 15 years so that is not too bad and cover replacement for free. I just had to go to their office and pick it up.

In rainy weather, we lose connection several times or stops altogether. When using our fire stick, there are lags between the router and the fire stick that cause program interruptions. While this might be the cheapest way to go, there will be many disappointments with the service.

Spectrum is one of the very few providers for internet service in our area. Very expensive for what you get. When you first sign-up it's a pretty good deal at $50. After 1 years it goes up to $64. After 2nd year you pay their full price at $75 per month. That's just basic internet. Service is spotty and unreliable, especially at $75 per month. Unfortunately, that and AT&T are our only options.

Spectrum sells you on about the fastest internet ever and with sweet deals, but to be honest, all service providers sell you the same gimmick. I have had Spectrum since they had bought out Brighthouse and Time warner before that. With Brighthouse I never had a problem with but when another company takes over, what do you do when they are the only ones that service your area? They were great years ago but now that they have been using more than one box to get you the service you need it becomes a string of cables and boxes that you never wished you had.

When they set my Internet service up they were very helpful, gave great suggestions. Even told me what kind of modem I needed, and actually told me about the government subsidy that was available for my area, otherwise I would’ve never known.

I found a better price with a competitor for a the highest speed to upgrade. Had 300 speed but only ran at 35 and 45 all the time. When calling to see if anything could be done to provide faster internet service, somewhat comparable to the other providers' price, I was told, "NO, our prices are different, if you decide to cancel, call us back." After I switched during my call to cancel, the rep told me she could offer me the highest speed, waive the 200$ fee, and I could apply for a program that would save me 50$/month!! If she could do that immediately, why didn't the other rep at least attempt to offer anything? Disappointed after being a loyal customer for so long.

I used to have Verizon and Spectrum's service is so much better!! I don't have a problem with it freezing up like I did before. When I had verizon I would have to constantly shut my modem on and off just so I could use it. Not like that with Spectrum.

Not dependable, high rate of drop outs, have to reboot system. Call to customer support just resets modem system, will stay connected for a few hours then lose internet, internet speeds vary, upload speed limited to 10mp, download speeds will not maintain 200mp.

Too many service interruptions. Paying almost 2x as much when started 2 yrs ago. NOT getting better service. If you need to voice your issues don't do it online (sucks) or over the phone (sucks even worse). Just visit the local Spectrum store for personalized attention. The WIFI is excellent as well the Service reps are excellent!

We use Spectrum for internet and cable tv. We often have interrupted service, sometimes momentary, sometimes a half day or more. Service is somewhat slow but they have the corner on the market where I live with few to no other options available. Also, pricing continues to go up but service not improving.

My experience so far has been generally very good. However, Internet speeds can vary from great to just okay. I also stream content and it is generally great, but sometimes the lag in sound and visual is annoying. Our area uses co-axial and our home theater sound system does not - so that's a big disappointment we are currently working through. The cost is much less than our previous service provider... I'd say about $75 / month less for similar services.

Spectrum/Time Warner is still overpriced & far from consistent reliability. It's 2021 & upper Manhattan only has this company as an option. It's frustrating not having any choices. You can call their CS & ask for any discounts - hahaha.

When the wind blows the internet goes out. They have been put twice and can't seem to fix it. They gave us a new modem and still goes out. We gave up trying, waiting for At&t fiber to get to our house.

My ISP is sometimes unreliable, and it takes too long to restore from an outage. Otherwise, the service is good, the channel selection has a great amount of variety. We belong to the plan that allows you to choose 10 channels that you watch the most, giving us a discounted rate, and to avoid the high cable prices.

I am paying and being charged for 200mbps and receiving only 47mbps most of the time, I call them and it goes up to 87mbps only to go back down in a day or 2. Do I need to express more to tell you more?

Great. The speed and has been reliable service since I had it since May. Comparing them to U-verse I prefer Spectrum due its reliability and prices. I would recommend to others looking for an internet provider.

I switched to Spectrum 6 months from another communication company because of poor customer service. I have been very satisfied with their dependability, and speed of service and specifically their monthly rates

My Spectrum download time averages between 375 & 400 Mbps. My interface with their technical assistants and in home technicians has been outstanding. Spectrum has provided my telephone service for many years without any problems. Their prices are competitive.

Spectrum always works, there is no data slow down and if you have an issue they will correct it quickly. If you have had them for a while and you just want your equipment upgraded it is only one call or web contact away.

Internet/WI-FI goes out constantly. Our phones are without internet daily, many times a day and for long periods! My BF are constantly on Facebook's Marketplace and internet goes down while we are trying to use the app to browse. When this happens we cannot see comments by other people and we cannot text or messenger people. So frustrating.

They charge too much!! For internet and tv. Too many reruns of the same. Too many extra programs you have to pay Extra for. When you put it on vacation, should be a one time charge. They charge too much when you put your plan on vacation.

Spectrum prices go up randomly all the time. Additionally to get a good internet connection you have to buy the top tier service and also get an extender otherwise the internet is so slow and not worth it. In the end it all ends up costing so much!

In my neighborhood, there are not many service provider options for high speed internet. I live in a suburban area, but perhaps because of the hills, there are very few options. Spectrum offers the best available with promises of increasing the speed over the last decade, but it remains similar. It’s not as fast as it could be during peak usage, but for the most part, it is reliable. I am not a gamer. I just stream movies occasionally in a household of 3, and use the internet for business.

Although I bundle my services, Spectrum has high prices and is not worth the amount paid. As soon as Covid 19 settled down they recently decided to raise prices even higher without notifying the customers.

Spectrum is one of the main internet providers in my area with Xfinity being the alternative. Spectrum internet is by far faster than xfinity. My only complaint is that it’s expensive coming in at $80 a month. Xfinity was cheaper but with slower service.

Very easy to reach someone to assist you. Making suggestions on what would work best for us and not be expensive. She explained how to install and use the devices. Very personable customer service representative.

Spectrum Internet Assist is a low cost option for those of us on low fixed incomes. It has made it possible for me to have access to the internet. The speed is all needed to stay in touch with the world and perform the online activities required for my lifestyle.

I Love Spectrum. They are not expensive so I know what to expect on my bill every month. I have never had service issues at all. I stream on 4 different devices. Also, the customer service is great but I can see my bill and pay it online. I would definitely recommend Spectrum!

Spectrum is the best for the area that I live in. However, it still drops the signal frequently. Working on the computer, IPad, or phone only to have service stop for two minutes every third minute is frustrating and distracting, taking longer to accomplish tasks that need to be completed in a timely manner. I would and have recommended Spectrum but only because the other choices are worse in this area.

They changed guaranteed speeds to average speeds. They offered me a package discount, then raised my rates twice to erase the discount savings. When their equipment fails, I have to take it into the store and exchange it myself and there is always a long wait.

Great intro rates terrible but when it is time to renew, the rates are sky high and they are unwilling to provide any type of renewing customer discount. If you are looking for a better business system and are very tech savvy consider one of the internet phone companies.

I’ve been very unhappy with their service for years - frequent dropped internet or very slow internet. However, they have a monopoly in our neighborhood and I’m unable to get any other ISP. I’m most unhappy about the fact that they frequently raise their rates. They even raise their rate during the pandemic when people were experiencing unemployment. I was one of them. The people at Spectrum are truly a caricature of a greed and exploitation. They prey on the fact that the people need them and exploit all that they can.