Spectrum Reviews

I had no choice but to use this company, and because of this, they have chosen to rip me off in every way possible. I have been a customer since 2017. I have never been late on a payment. Because I did not know that you have to call them regularly, pretend to cancel, and get a better rate, I have paid close to 90.00 a month for very slow speeds. I was told this directly by their customer retention specialist that this was the only way to get a decent rate. She then accused me of having poor credit. Outages and slow speeds since I started. Glad there are finally options but if you have a choice stay away.

Spectrum is the absolute worst.... Numerous outages, horrible customer service, technicians that come into the house cussing about their managers and doing absolute shoddy work and leaving without fixing the problem... If there was another option I would have already been gone. I can't wait for ATT Fiber to move Into the neighborhood.

Today I have been on the phone over 3 hrs. Yesterday 1 hr. Still cannot get the correct person to help as they seem to always pass you to another department or just say they are and put you on a hold process to the point of 17 min. hold then tell you the same call again or transfer!! I have never see a company so inefficient to service their customers. We made the mistake of having 3 of our locations use it and it the internet is always slow or down and can't get anyone to come out. It is such a terrible ran company. I would switch but they have us as our small gated community with 15 homes is only allowed Spectrum here!!! I HATE and I don't use that word often but HATE this company & would give it a zero in all aspects of their ability to run a company.

Moved to new house. Spectrum guy on phone said they service our address. Somebody comes out with modem and router couple days later. Won’t install it. Said it’s easy, we can do it ourselves. 3 days later still no internet. On phone with guy again asking for someone to come out and set up it’s not easy and it’s not working. He rudely says he’ll send someone out like we are the idiots. I asked him- what cost Spectrum more - having countless people like him on the clock to be on the phone with idiots like me for hours on end or just paying the guy they already paid to come all the way out to our house to deliver the thing an extra 5 min to install it. If it’s just so easy a monkey could do it why not just come inside real quick and do it?

July 2025. Rep Sunshine said worked on commission & tried to sell me $50 plan. I said I wanted the $30 mo advertised plan. Appointment set, then they changed it. It hadn't been entered, even tho I got a email for the time. Spoke to them again, another appt. set. Waited, no one called. R came. No one had contacted me. Red flags. Yelp reviews were 1.6. Anything good written about them is suspicious and should be ignored. I would say they are incompetent & without a competent ceo that cares. I haven’t found an internet provider yet.

No one cares about a helpful review. Spectrum equipment is CHEAP. I have had my equipment replaced 3 times in 2 years since starting my service. Never had this issue with other internet carriers. It is an inconvenience especially when working remotely. The service goes or equipment quits at any moment. Morning, noon or late at night when the company is closed. The customer service reps have no care in this matter besides giving you 3 options. I have to wait 2 hours to go into a store which makes me late for work. I mean come on now. And they have the nerve to charge $84.99 a month. I would NOT suggest Spectrum to anyone. As soon as I am able, I am switching my service.

For starters the Spectrum customer service chat is something spectrum should discontinue, automated bots just make customer angrier and trying to pass off as live agents is getting more problematic. And the live agents that customer calls are rude and disrespectful all while sending out the scripted apologies but never resolving issue or advising why there is a problem. My issue is that I have been on spectrum for 2 years and my services tend to go offline every night normally 3-5 nights consecutively and then random outages over the next several days. This occurs so often that I could not tell you the amount of actual time it has been unavailable but it is often and happens regularly.

We've had Spectrum at our last three homes (10+ years of service cumulatively) but due to prices continuing to increase while their service continues to get worse (multiple times a month where internet has been down or spotty at all different times of the day), we decided to switch to a different internet provider. Spectrum claims to be a subscription service and in my experience with other subscription based services, you can call (or request online!) to put in a cancellation request at any time during the service period, and they will approve it but they will keep your subscription active till the end of the billing cycle. Not Spectrum!

Customer service only goes so far. We have almost daily thunderstorms in the summer. TV and internet go out often. Sometimes kicks our router out and then everything in the house goes downhill has to be rebooted and password recentered. This included printer, security system, tv and coffee pot!! Didn’t happen with satellite nor with Verizon. Though they are good in so many ways this is hard to deal with..

I have been a Spectrum customer for 4 yrs. Due to constant increase in price, started at 120s. When I decided to change service it was $250. I truly had little to no issues with the actual service, just the price. Payments were autopay and never late. So we change services and I call for disconnect. 1st call to customer service for disconnect. The gentleman was so aggressively argumentative about me staying with Spectrum, would not listen, keep talking over me, dogging my choice of providers, that I final had to hang up. Service not disconnected.

Avoid Spectrum if you can. Local service providers are available all over the country, and those have a huge incentive to provide much better customer service. We had Spectrum for a while because it was the only choice. As our service became less reliable due to frequent neighborhood-wide outages, they charged more and more for the service each renewal. After threatening to cancel, they agreed to lower the rate temporarily. My condo building switched to a local provider, which provided much better speeds and service. I guess 1 Gbps isn't the same to Spectrum as it is to Ellum Net. When I cancelled, they still charged me for the remainder of the billing period even after disconnecting my service and receiving my returned modems.* I went up and down the phone escalation tree and even social media explaining that I could no longer use the service if I wanted to, but they refused to prorate.

We have a higher package which includes 170 channels. Lately we have noticed that we are losing some of the channels we watch. I called and they said these channels have been moved to our Entertainment pkg and if you want them back you have to pay an additional $15 a month. And, yet the price of the original pkg stays the same. You start out paying a low price and then they slowly raise the rates and take away channels. We started out at about $120 for 3 tvs including dvr and now less than 3 yrs later we are at $170 for one TV with DVR box. Do not switch to Spectrum...you will regret it!!

**Spectrum Internet Review**. I am extremely frustrated with Spectrum Internet and feel compelled to share my experience. The service has been nothing short of a nightmare. The connection constantly goes in and out, making it nearly impossible to rely on for work or entertainment. It's infuriating to deal with such an unstable service in this day and age.

Bought brand new Samsung Z flip 6....the screen went black before the years warranty was up so Spectrum tried to get samsung to fix it. Well they refused saying it was spectrum responsibility. Well Spectrum flat out refused to fix my phone even though I had insurance on it. I was by Spectrum that the ONLY option I had was to upgrade my plan and then wait 30 days, and then they'll let me trade in my over $1000 paperweight I have now because of them. So basically they screwed me over big time! And I have been a customer for over 12 years. I have very rarely had a good experience with them. They also price gouge! I wish didn't have such an obligation to them, but I'm currently unable to switch carriers. BEWARE THIS COMPANY!!! Oh, I was also told that if the phone had been more physically damaged they would have covered it...wtf???

I've been a great customer for 31/2 years, never late with a payment and didn't ask them to buy me out of my old carrier. At first they were great, and I had all 3 services, cable, internet, mobile. Then slowly, Spectrum became like everybody else by slowly increasing their rates. I eventually canceled the cable but kept the other two. Then recently, I received notification of a rate increase on our internet. I called to see if they would work with me because I had been a good customer and paid on time every month.

I’ll keep it just short and simple because you’ve frustrated me to the point of mental breakdowns. I seriously think you and Verizon should go out of business. Just a complete negative void that acts like a black hole. Terrible wifi service and constant tv problems. Why are your difficult tvs put in nursing homes? Assisted living seniors, Alzheimer & dementia patients are never going to understand the confusing equipment you give them.

If you are unfortunate enough to be stuck in one of the Spectrum monopoly areas and no other choice be prepared for your price to go up yearly and quality never get better. Internet for me goes out at least once a week usually more, they will provide you with the cheapest modems and charge you monthly for wifi, even though it's built into the modem anyways and they have to simply check a box at the office saying "WiFi on". I'd recommend getting your own routers for wifi to save the couple bucks and have better wifi coverage, also have them set your modem to "bridge mode".

Spectrum are a scammer. They don't give money back for any transactions. You get wash out, and remainder days are to their favor. Especially when you cancel your service as I did. As long as you don't owe them, is all they're interested in. Absolutely will not choose them as a service again. Problems with the service the whole time.

Have had Spectrum since 2022 - they are the only provider in the Deltona area and have an unfair monopoly! They've increased my rate every year by $20 after the 1 year promotion. When it went up to $90 this year I had enough! After an hour on the phone and 4 different reps, they gave me another promotion for a year, at $50. I have 3 weeks of unused service left on this billing cycle but Spectrum refuses to prorate my months lower...and are still charging me $90 for 3 weeks I have not used yet!

Unethical billing practices, unreliable Internet and TV service that is constantly in need of service repairs that take days to receive. Once you decide to leave the customer service folks roll out the red carpet of fabulous deals you NEVER get while being a loyal customer. Leaving them felt like trying to leave an abusive relationship! They aren't willingly taking NO for an answer. Hands down the worst customer service ever. I'm so happy to finally be rid of them, even though they are charging me an entire month of service for 2 days into my new billing cycle.

I’ve been living in Pinellas County, Florida, close to 3 years. Every other week there is some sort of outage. I could understand it if it’s related to inclement weather. Today is a beautiful day and I lost my service at 4:30pm. I was notified that service would be restored by 12:30am. I am a senior citizen living on a fixed income and have nothing else to occupy my time. Unfortunately, there is no other companies that I could switch to. This company has a monopoly on cable television. Also, prices continue to rise. They need to work with senior citizens so that they will be able to enjoy their programs without the fear of continued price increases.

We have been charged for 8 years for a tv box we brought back to Spectrum 8 years ago. 3 times we notified spectrum about the issue and we never received any credit. Now that we decided to get away from spectrum, they suddenly want to give us 2 months of credit for the box but not the 8 years. How about the $1500 we paid for the rental of  box we never had? Guess what? They are blaming us for not notifying them about the issue but we did twice! Let's add the endless service interruptions and the hours spent on the phone trying to convince them the interruption is from their end and not ours!!! We are walking away from them with a big relief of stress. Going to fiber system or Xfinity/comcast, good bye forever spectrum.

I was told today by Spectrum that 100 outages over a weeks time is "normal" in my area and they can't control it. Spectrum is possibly one of the worst companies I ever have given money to. Don't let them trick you there are so many options for internet that are way better. A 128k connections is better than a 100mbps connection at spectrum. Just the worst

Constant outages, way overpriced, customer service sometimes very rude. Will never give you an option to lower the plan even when you can't afford the plan you have. I wish we had another company to choose from. The only reason I have stayed is because my kids need it for college.

This is probably the worst service provider I have encountered since moving to the USA 15 years ago. I have had no reliable internet to speak of at all for at least a month now. No explanation, no honesty just bad service. When asked if I can received credit for downtime of the service I was informed I do not "qualify". Avoid this at all costs if you can. It's essentially robbing you without receiving any services for payment. I would give zero stars if it was an option.

Came home from vacation and Spectrum ran a line from the pole behind my house to my neighbor's house over my garage across my backyard. Now we cannot play any games like volleyball or even corn hole due to the line sloping so low it is only 5 feet above the fence. If DTE needs to remove tree limbs or tree trimmers I hire they cannot get the equipment under the line. This is unsafe and just not very smart!

I was not informed when cancelling my service due to moving that I would be charged for the entire billing cycle regardless of when cancelling. This is NOT transparency as you advertise. The representative with whom I spoke made no mention of this. This is an unethical business practice because had it been communicated, I would have kept my service until the last day of the billing cycle to actually use the product I was paying for. Due to your representative not communicating this information, I cancelled my service 2 days into the billing cycle. That means that Spectrum gets an entire months worth of my money while only providing service for 2 days.

First off Spectrum is way too expensive. I had to call in and downgrade my channels not once, not twice but three times because they didn't get it the first time and they said they had put a note on my account saying that my child was supposed to be downgraded and it never was. And now I'm in the outage that's been going on since yesterday and they want you to pay on time but can't get your internet back on working on time.

Beware of unscrupulous business practice. They say “unlimited data” but their definition of unlimited data is 30gb and 5gb on hotspot. They literally shut off your access. I have no data or hotspot usage until the new billing cycle starts up. Are you kidding me. Service is useless. I travel and explained to the salesperson what my intentions were for using the service and they downright lied. I will be switching once this term is up. Buyer beware!!

Spectrum makes it very hard to cancel your internet service. They don’t allow you to cancel on their website. Instead, it list a phone number to call and specifically states that you won’t have to talk to anyone to cancel. Well, I did have to talk to someone named Audra and instead of canceling my internet service as I requested, she insisted on trying to save my business. I repeatedly insisted that I wasn’t interested in staying with Spectrum due to the high price but she would not cancel my service until I listened to her spiel. After 15 long minutes, she finally relented and canceled my service. What a horrible 15 minutes it was.

This company is so low class that they are desperate for $10. I called for two days to make a payment. The supervisors do not speak English and the staff all they do they hang up. When you call there is always an hour of hold time.

This company will try every ways to get your money out of your pocket. And, you need to keep all your receipts when doing business with them, otherwise you have to pay when their system showing that you haven't returned a modem. LOL Good luck for your business Spectrum.

I have been having issues with Spectrum for over four months now. Every time I call, they say everything looks like. Prior to the issues, I never did not encounter issues AT ALL. I just did a speed test and the page wouldn't load. I finally got a screenshot to post but it's been doing this all day. I can't even watch one youtube video all the way through without it buffering as we speak. I am a Twitch streamer and have had to take the last 2 and a half weeks off to switch providers as Visionary has to dig and it's a a process to get service here from other providers. I live near downtown so I'm not out in the middle of nowhere. This might not be an issue in areas that have options but I highly suggest you do not use this company. It's insane how they make it seem like the issue is you. I have my xbox hard wired in, and can't play without ping issues. We have swapped modems, routers, and had techs here 3x with no fix. Do not use this company.

Was only using Spectrum for internet which was expensive but worked fine, used streaming for tv services. Called to schedule a move and was sold on a 2 year promotional tv/internet package that was going to be cheaper than what I was paying for internet alone so I took the deal. Go to watch a channel I was supposed to be signed up for and no service. Call customer support and was told my package does not include sports channels, which was part of the promotion. Then am told they can add it for more than what I was paying before I moved! Spent well over an hour on the phone just to be told it was physically impossible to provide the promotional package I was sold, and by the end of the call I had canceled all services all together. Do not trust Spectrum!!!

I DO NOT RECOMMEND THIS COMPANY!! THEY WILL CHARGE YOU FOR TWO MONTHS AFTER YOU END SERVICES - THEN SEND IT TO COLLECTORS AND RUIN YOUR CREDIT! - I had service with this company in 2022/2023. I called, told their person to end my service and they continued to charge me for services for two months, at which point I called a second time to tell them I no longer have or want their services and they told me my bill would be taken care of. I was on hold for over half hr as they 'figured it out' before being cut off. Today I received a $300 bill from collections.

My mother passed away May 30th. I was trying to get her bills all paid. When I called Spectrum the person I talked to was charging me for June and July 671.00. It’s not even July yet. She was very rude. They have been charging a 92 yo for a telephone for 3 years that she never had. Mama made her payment on May 3rd and passed away on May 30th but because I was 10 days late they wanted me to pay for another month. Plus a late fee. We took equipment back and they told my brother that the printer was down so he couldn’t get receipt. He took a pic of the screen. The next day they sent a email for us to return the equipment. This has been the worse experience I ever had.

I would NOT recommend Spectrum to anyone. My husband got sucked in by one of their sales people grocery shopping and ever since we have switched it has been an absolute nightmare where we basically don’t have any Internet, but are paying for it (Oh but they knocked off a whole $10) and every time we ask about the solution, we get the runaround and pass off to someone else because nobody seems to know what the hell they are doing there. It’s been extremely frustrating and I am very unhappy that we left a solid provider, which was AT&T and I will be dropping spectrum and never ever going back or recommending anybody to use them.

Last week I wanted to have a price confirmation about Spectrum’s internet fees. Simple, right? I called their sales line for that purpose. The sales rep informed me she couldn’t provide exact pricing without some information: Full name (to verify I did not have any outstanding bills with Spectrum), address (to see if internet service is available), phone number (in case connection was lost, she could call me back) and finally my email address (to send the requested information or quote to). After figuring out what my best plan would be, she gave me the price quote over the phone and communicated that all info would also be emailed to me. Simple, right?

I have been a loyal customer of Spectrum for over 10 years, and I honestly regret every moment of that loyalty. My experience recently has been nothing short of a nightmare. My phone was stolen, and I immediately contacted Spectrum to resolve the issue. I wanted to settle the outstanding balance on the stolen device. However, Spectrum's policies are utterly ridiculous and unjust. Despite being willing to pay the device or make a payment cost and past due bills, they flat-out refuse to allow me to access or use my other phone lines. Their small print hidden away in what can only be described as five pages of confusing, unreadable legal jargon states that if you don’t pay for a stolen device, you will *not* be allowed to use any of your other services. This is not clearly communicated upfront, and it feels like a bait-and-switch tactic designed to maximize their profits at the expense of customers.

CUSTOMER SOLUTIONS!!! Yes initial and promotional prices do expire, but the customer solutions department will apply new ones. You just have to call them. Yes it’s an inconvenience to remember but for three years running I have had great agents. I know it’s part of their job to let you know about other products and I was never forced to take any of them and still given great promotions on my Internet. All of the agents I have spoke to were either in Florida or Texas, Very polite and could understand them clearly. I only had one issue in the five years I’ve been in this house and it was not their fault but we had a very bad thunderstorm and the line from the pole to the house got damaged, but I had a tech out the next morning he ran a new line and also updated my equipment ALL FREE OF CHARGE!

So many issues & to make my review even clearer, this is the 2nd time I have gave Spectrum a chance. Had it for years but cancelled my account & another provider, again. Their advertising & marketing, bottom amount of monthly bill is ridiculously misleading! I'm just going into my 2nd month of this 2nd chance & have already looking into another provider,. Again!

I had closed the Spectrum account on April 28. Spoke to a representative stating I do not own any future charges. They were blowing my phone with calls almost begging me to keep the internet services account. Two months later, I've started receiving phone calls saying I owe $69 dollars because the rep. didn't close my account on April 28 as per my request. Mind you I did ask and reported the account should've been closed on April 28. May 10 I asked why they are calling me so much when I already told them and put the request on April, 10. They knew the billing cycle was going to end before the new one and they didn't close the account until then. Isn't that taking advantage of a good person? I will never recommend this company ever and never get their services ever again.

Frequent service outages, an ever increasing price, and it is almost impossible to cancel. It took me 45 minutes on the phone saying no to upsell after upsell before the lady finally said at the end my service is cancelled.

I don't have service with Spectrum anymore due to service issues. My complaint today is they had a cable laying in my yard for a good bit (six months or better). When I would call to see when it would be buried I was always told "we will get right on that". That line is no longer here and they have a crew digging holes in my yard to install a different line. There isn't a single customer service person in that company worth the pay they are getting because none of them have answers as to if the holes will be filled in and leveled so I won't have to work around them like I did a active cable in my yard.

We had a technician come to our home for a box problem. When he left we realized that our phones and computer were out of network. This was 21 June, last night. We called technical support, a young man named Joseph G worked with us for an hour to get us back on network. He was patient and polite and knowledgeable. Thank you for your help Joseph G.

Mind. Numbing. Had to transfer service to a new apt a block away due to flooding and mold, and over a 3 week period, spoke with 5 different representatives went into a store (where there were 17 people waiting ahead of me...WHAT?), all reps told me different things, transferred me to people who had no idea why I was transferred to them, had fractured notes, had to repeat myself, then told, "well, hold on, I don't have that information so I need to ask you some questions" impatiently, when I had already told 3 previous individuals over 45 minutes... And SHE is getting snippy and snide with ME???? You used to be the "nice" internet provider. I think I should just go back to AT&T. Epic FAIL.

Absolutely horrible service. As of today June 21 2025 we have had 6 technicians come out to repair our service. We are now being charged for techs to come out. If we are lucky we get 1 to 4 hours a day of internet. We have no cable service or phone because of price. Each time the tech says they are escalating the issue, yet no response is ever heard. I called today and all escalations have been closed and shown repaired. I had a customer service run a diagnostics on my service and she said we had no visible connection at all. Her words were, "Packets keep dropping to no signal strength."

Garbage monopoly of a company, customer service and support is the worst, it’s all about the money, called many times to get service turned off and I’m still getting billed for it after the request for termination of said service.

Horrible service and god forbid it rains even in the slightest because then your internet will be down for 4 hours. The other day I used ny hotspot to play my game console and had significantly better speeds, that's shameful.

It mentions as a “Pro” for Spectrum that they have different packages for different budgets. It should be noted that if you ever change or basically upgrade your service then they don’t allow you to downgrade back to a more affordable service. Not only that but they gradually increase your bill knowing you can’t downgrade to a lower cost plan so it’s basically a scam.

Arrived before the store was open. 25 minutes waiting the entire time manager on computer while customers wait!! HORRIBLE!!! Take care of the customers THEN check your emails! Even the one customer who is being helped APOLOGIZED for taking so long with the ONE rep while the manager tends to SOMETHING MORE IMPORTANT THAN THE CUSTOMERS.

The customer service people (where they are from is a question) are nice but have no idea of the service they represent. Spectrum webmail has an all time record of spam and misdirected emails. Once we stopped the service to move across the country they promise to pass along our mails for 6 weeks which never happened no matter how many times we complained to customer "service". We have had a dysfunctional modem on several occasions. Will never go back even though we have the opportunity where we live now.

I’ve had nonstop internet problems with Spectrum for over two years, all due to a known issue with the node that services my area. The technicians who come out always acknowledge it’s the node, not anything in my house but customer service never does. They act like every call is a new issue and refuse to escalate anything until a technician comes out first.

I turned in the equipment when I moved and canceled. They never processed the cancellation and continued to charge my account. It took 6 months to clear this. I actually overpaid for service after I moved by mistake and they refused to return my money once the mistake was noticed.

Their internet service is awful. If you use them as your internet provider, be prepared. Their internet is down at least once a week for hours at a time. Horrible customer service. I think it's time to find another internet provider.

Spectrum used to think they were the monopoly of cable and internet services and because of that, every single year they would increase their rates. It used to be a dollar or a couple dollars increase and now every year it would increase fives dollars with no new perks added to make sense of the increase. I was few up and got rid of cable by getting an antenna instead and got all my local channels for free and that's all I watched anyways. Then they keep increasing my internet to make up for it.

I disconnected my service today on the 11th and they won’t prorate it and refund me the amount that I have already paid for so I don’t have service with them, but I have to pay through the 28th. Worst cable company ever.!

Service is not reliable. Up and down like a dolphin! Literally outages every day. Call customer service and they say “I will credit your account $2.66”. That doesn’t help me do my job remotely. When asked what is being done to improve resiliency of the service, "I’m sorry I don’t know" is the answer.

Spectrum is a lousy, uncaring company run like a nuthouse by the inmates themselves. There are so many outages, problems with international calls and no one ever knows anything. I wish I could give them zero stars.

Few instances in life have made me put priorities on hold and resort to writing to inform the general public what a travesty Spectrum truly is. I have nothing to really gain out of writing this review but would rest easier knowing that other folks and prospective customers truly know what they're getting themselves into by signing up.

I have Spectrum for 6 years now. Their service has deteriorated by 90%. Every other day I have connectivity issues. You speak to about 10 spectrum folks before you can get something resolved and sometimes not. They came to my home and put in al land line. Totally screwed up my lighting system in my room. Now I have to keep the light on to make my Modem work. I call Spectrum the next day and they informed me that there is nothing they can do. As Soon as AT&T comes into my neighborhood, I am done with Spectrum. Signing off. NOT HAPPY CUSTOMER!

The worst experience I have ever had. My games would constantly freeze. Movies would consistently buffer. The price was way too high. Then I canceled with 5 days on the new billing cycle and they charged me for a whole month. Their customer service was rude and did not help at all. I would not recommend Spectrum to anybody.

The last 6 or 7 months had been miserable. The internet goes down all the time. For people that depend on the internet for work deadlines, they suck. They lie and tell you it was under 2 hrs so you can't get a credit on the bill for all the days you had no service for half a day. They also started adding extra charges. We need more options to pick from in the 32714 area. They think because we have no options, they can rip everyone off, and oh course all the state office here allow all the companies to scan when ever they want. This whole county has gone to crap.

Trying to get a phone covered by the insurance they provide is disgusting, they told me that since my phone was so old I could purchase one and they would send a check. They won't help in getting the insurance to cover but are willing to take my money.

I wish I could give them a negative… I wish I could give them a negative number! I had their internet and TV/DVR service since 2018 as they were the only game in my area. Their DVR service OFTEN failed to record programed shows. I must have called them 10-15 times during those years and the problem was NEVER fixed. Often the programs that recorded were blurry and/or the sound was out of sync. The month that I let the service run out they failed to record 6 or 7 races I had programed so I cancelled on the last of the month. They sent me a bill for two months service because they said my billing cycle ended a few days before I cancelled. They want to charge me a full month for 4 days of service! Service which failed to record 6-7 programs!

I have been with them for over 10 years. The first 6 years I had constant disconnections. I called constantly to report no service, they would come out and give me new modems. Never did they check the wiring. Finally an employee rewired and I was able to get more consistent internet service. Then the rates more than doubled. I questioned the bill, they encouraged me to try the TV box, stating that if I didn't like it they would decrease my billing rate. I returned it, they kept my rate the same! Apparently there are 2 different rates: the box and the service.

Cancelled service due to move. Called the day before a new billing period was starting which I was unaware of. Charged entire month of service because Spectrum representative did NOT inform me there is no pro-ration. I would have ended service that day and avoid a new billing cycle given was moving out 4 days into the new billing cycle. Scandalous business practice of Spectrum to not disclose.

Promised several installment dates, never showed. Charged $20 fee that no one can find or tell me why. Promised and scheduled set up dates in May. Now, moved to late October. I was transferred from one department to another, but no one seems to know what the other departments say or do....confusion. I was Promised service several times, but no one showed up and no explanation. Expansion work not to be completed until October, but in may, they were promising service and setting up installation dates....why?? For one month, I wasted time dealing with trying to get service only to be continually lied to.... NOT HAPPY. They need to get their act together and fix their own internal communication problem between departments.... I'm moving on to another network even if it takes longer for that company to expand in my area....POOR SERVICE.

Around September 28, 2022 my husband went into a local Spectrum office to bring back a router that was not working and he picked up a new one. The guy at the counter was advised to try to upsell and offered us TV free for 30 days. My husband told him no we weren’t interested because we use the sling app. All we use for spectrum is your Internet. After my husband told me about the conversation I called on 9/28/2025 to make sure it was not added and I said I do not want it. Please remove it because they told me yes he added it and I told him we did not want it. I already live in a HOA that has forced us to hook up with Bluestream so I already have to pay for that, but I kept Spectrum because I thought you had the better product.

I can’t even begin to explain how heartbroken I am and disappointed with Spectrum Mobile I am. After being on hold for over 20 hours of my life of 2025 with countless customer service representatives they STILL can’t give me access to my app. I can login! BUT it’s completely blank, I can’t pay my bill, make additional device payments, I can’t see how much I owe. I can’t see who my minor children text or call with AND they won’t even tell me over the phone. They had no problem locking me into several device payments but can’t help me with simply accessing my app. DO NOT CHOOSE SPECTRUM for mobile.

Our son had internet service for five years with Spectrum. Due to a move, we called to have service disconnected and to return the equipment. First issue is they said we did not return all the equipment which we had including every cord we bought and the remote. Took pictures of the equipment and dropped if off with a return receipt from the UPS store. Finally got that resolved then get a bill for 110.00 for service today for service from May 13-June 12. When we called to have service disconnected, I even asked about the bill and was told it would be prorated for the dates used. We disconnected everything for May 23 and returned it all. Today I contact them and get an "sorry we don't prorate the service". Had I known that I would have left the service on until the final move on June 3. I feel like they tell you what they think you want to hear. Would not use this provider again.

THEY LIE! T-Mobile rightfully warned me they were lying to me when they told me my mobile rate was forever. I haven't even been with them for two full weeks before I get an email saying "my discount is being discontinued" after I was told it was forever. I called and they said it was in the agreement I signed, I said you mean the small print no one reads? It contradicted what I was explicitly told as a direct answer to a direct question. Not only that but the thieves stole half of a month of service I did not receive because I canceled them, they said, "No, they keep it all, no prorating back to customer." In my book that is stealing. Taking money for a service not provided. I hope they go out of business. BTW I had 300mbs and it was constantly buffering with only two TVs on. They are liars and thieves. I wouldn't go back to them unless they paid me.

Although I've been a Spectrum customer for many years, I feel that this company does not know how to respect the wishes of their customers. Warning about Spectrum's cancellation dept. After my rate went up, I called to see if they had any specials I could take advantage of. The CS rep said "NO", that's the price. So I did my due diligence and found Frontier to be a better fit for my needs. I got 400mb more and cost $20 less. Then I got a letter from Spectrum after I returned the equipment and they said my account was still active and open even after I spoke to a CS rep again in the "Customer Solution Dept." Today, I've had to waste another 30 minutes to go over the same info and hear the same script before they will cancel my subscription. I'm frustrated and not happy with this service.

An upgrade to Spectrum equipment was a huge downturn for the customer. Spectrums new guide with the new top box is not user friendly. Unless you have all the channel numbers/networks/show times memorized. There basically is no search feature available unless you go up or down in numerical order, one channel at a time, page up or down not available. No time/date feature available any longer, and no previews of shows available. No setting watch reminders available, and I've yet to find how to restart to the beginning of a show. It will rewind to the last commercial and no further.

I’ve had an extremely frustrating and disappointing experience with Spectrum. Back in September 2022, I clearly told the agent over the phone that I only wanted mobile and internet service. Instead, they added Spectrum Voice (a home phone service I never asked for or used) and pressured me into signing up for a TV package, falsely claiming I needed it to receive a promotional deal. I don’t even own a home phone, and no one ever asked if I use one. Later, I found out I was being billed for these services I never used — Voice, TV, and even a WiFi fee that was added without explanation and kept increasing. Despite never using TV at all (especially after moving), I was still charged for it.

I am senior citizen on fixed income. I paid my mobile bill a few days late and they turned around and took out another. They refuse to refund my money saying I was behind in payments. If you are behind your service is disconnected. That extra payment was part of my rent. Ask for corporate address they refuse to give. I have all statements showing I was not behind.

Date 5/4 ordered called Spectrum/Charter 866-782-2681 inquire about transferring from Cox Mobile to Spectrum/Charter Mobile. After being on the phone with an agent for an hour he said he will have a new phone with all the equipment included shipped to me because he couldn't use the phone I purchased from Cox. I was guaranteed the delivery by 5/6/25. The delivery was late. Arrived on 5/7/25, refurbished and missing a charger & a device operator manual which I had received with my current phone with Cox.

I’ve been a Spectrum mobile customer for years. No issues till now. I was recently offered a free line for one year. The phone that was offered was $5 a month. I accepted the deal. I let my son set up the phone for his use. He tried several times to import his number from Tracfone. He was not successful. So he gave the phone back to me and said never mind. A few weeks past I tried to set up the phone to give it to my grandson. When I went on the spectrum app, the phone did not show up, but my bill was a lot more. I called Spectrum. They said the phone had been deactivated. They said my son had deactivated the phone. Not true. The phone had never been activated.

Spectrum refused to credit my account when my phone went offline because I failed to call them to report that my phone was not working. They sell junk equipment and have morons from at least three states answering the phone. Phone. Outage. These guys are conmen.

They are taking advantage of their customers. Charging to do Anything at all. They even discussed charging $10. for remote controls their equipment that breaks all the time but someone decided against it, thank goodness. If you have $$$ then I am sure you're happy with Spectrum for the elite only.

Absolutely the worst company, horrible service, constant outages, low quality equipment, and over priced. I had intermittent outages several times a day, they wanted to charge for a service call if the outage wasn’t happening while a technician was present. Finally they noticed the equipment wasn’t working properly and finally replaced it. The issue improved slightly, I was only having intermittent outages weekly. The monthly price would consistently go up and quality down. I would absolutely advise everyone to avoid Spectrum cable, internet and phone at all cost.

The biggest scam. Left verizon unlimited for Spectrum's mobile. Was told it was also unlimited and I'd be happy and good to go, guess what? I am not happy or good to go. I use my GPS for work all day long and turns out spectrum will restrict your mobile data after 30 gigs meaning IT'S NOT UNLIMITED. In fact my phone won't load videos on YouTube with buffering every 20 seconds. It took a hour to update 6 apps this morning while I was at work which stopped my GPS completely and I was stuck ... Highly wouldn't recommend them at all. They could care less that they lied after 4 phone calls, 2 supervisors. All I've got was, "Oh sorry but for 10 more dollars a month you can get an extra 20 gigs," which again I said unlimited means unlimited. Y'all are just blatantly lying to customers!

I just traded my old phone in for a new phone with Spectrum. They offered $400 maximum trade in and advised that my phone should get the full amount after she inquired if the phone was in good shape, which it was (I have pictures). But once they received the phone they only gave me $205. I feel ripped off and now there is no way to get the old phone back.

Spectrum is that absolute worst provider I have ever had. If I could leave a zero rating I would have. I called numerous time only to get the run around. Would send tech out who identified the problem "water getting in box outside of home" Tech would write a report & give to management which in turn threw in trash. Problem was NEVER fixed. Customer service center absolutely sucks because they cannot do anything. Why do I need a company that can or will not do anything to fix problem? Their response is always, "You will have to go on computer & do yourself. We can't help you." Do I recommend Spectrum...NO WAY. I would do without before dealing with this money hungry company & poor customer service again. BEWARE. They are a rip off.

Spectrum has become a huge monopoly and continues to overcharge for their services, especially when you are not using it and still get billed. They have many outages and charge the most for their services. You can honestly see the poor reviews. Many people are quite upset regarding their services and billing procedures. Someone needs to notify the Federal Trades Commission and the Better Business Bureau on their practices.

Spectrum is a joke. I closed my shopping with them and they continued to charge my account. Yep months after I closed it. They lied to me about why they kept taking my money and refused to give it back. This company rates change more than any company I've ever had. They lie to you and then try to turn it around. You have to close your bank account to keep them from constantly taking your money on a service that you don't have. I WILL NEVER DO BUSINESS WITH THESE PEOPLE AGAIN. I WISH THEY HAD A ZERO STAR BECAUSE THAT'S WHAT THEY DESERVE. HORRIBLE COMPANY TO DO BUSINESS WITH.

We have been customers of Spectrum for years and all of a sudden one of channels that we have had in our package the SYFYHD 59 was missing from our line up. After calling we were told that that channel has been moved into a package that we did not subscribe to. For an additional $15 a month we could get that channel again along with some other channels we did not care about. The problem is why did they take something away that a long standing customer has been getting and then try to price gouge them to get something they have had all along. Where is the customer loyality? Why should we stay with Spectrum when they can take away channels without notice and hold you hostage to pay more money.

INCREASED price. Decreased Service with ZERO customer service- in fact horrific customer service. Shameful . App doesn’t work for anyone and they straight up lie to you about it. It's impossible to get any assistance. And I was literally hung up on by multiple remote out of country agents. I did attempt to obtain assistance with regarding unexpected price increases and inability to gain access to online account due to Spectrum side. More outages without assistance or warning.

Visiting my mother from another State. The day I arrived so did a new remote. It worked for 2 days. We've changed batteries twice in 1 week. The remote is also NOT user friendly for me or my elderly mother. Programming is difficult to get to the way there platform is set up. The channel guide is not easily accessible..

Spectrum customer service is so bad, it mirrors their service. Not only they try to upsell you in every single call, when you need help, their overseas "customer service agents" are so inept, it reflects on the company. Don't waste your time and money, go to another company.

Spectrum lies about 143.00 a month. Then they will charge two 60.00 boxes. Salesman lied every time he opened his mouth. Can't cancel internet 39.00 monthly. Will check DISH, DIRECTV. Don't trust them.

Horrible!!! I found them to be extremely PUSHY on their sales. After getting Spectrum today..first time ever, they tried to sell me more than I wanted. After telling the guy several times I did NOT want a phone line, he still tried pushing it on me. Thought I was all set, then noticed when they sent the confirmation text, it shows he spelled my first name wrong! So I call back to fix it. Then I got shuffled through 4 people. When I finally got to speak to someone, he did the very same thing to me!! Tried PUSHING me into taking a mobile phone line. I AGAIN told him NO several times.. He asked for my iemi #. I thought he needed it for verification on the account, no, he was trying to get me a MOBILE PHONE LINE!! After telling them NO!!! I am sorely disappointed already with this company!! I do not recommend!!!!

Had to leave at least one star - would prefer to use zero. We opted for the phone buyout option to switch to Spectrum and have been fighting for months to actually get the buyout money - then they just stopped even responding to our complaints. Our patience is at an end with this. T-Mobile (our "old" carrier) does not show the phone numbers, just the IMEI number on the close out bills. Spectrum will not recognize them - they say they can only recognize phone numbers. They just give you the runaround and avoid actually coming through with the buyout money they promised. Never did see the money.

Spectrum put a return filter on my service line without me knowing. This means that it will interrupt the service line that it's on BECAUSE something in THAT line is causing issues for other users (this is a condo building). I had no internet, called it in and it turns out that the LINES were so old (running from the outside box to our unit), that "maintenance" put a "return filter" on my line and never called us.

Customer service rep was rude and kept putting the call on hold to talk to people around him. I told him multiple times I did not want to keep my services and he continued to keep trying to change my plans. When I asked to speak to someone else he refused. If a customer wants to cancel their services just cancel them. It is none of your business who they switch to or what channels/shows they watch.

We bought a home in Indian Wells and did a "takeover" of the existing customers account...at least we thought we did. Women from New York spoke to the existing customer at the same time she was on the phone with me and supposedly made all of the arrangements. Turns out she created a new account and sent a new modem for us. We had to cancel our first trip to this new winter home and called to have the account put on "seasonal". Spoke to two different people and they supposedly arranged for this. Two hours later we got an email saying the account was cancelled.

Spectrum is unreliable. They switch up the prices. They lock channels was supposed to be unlocked. Already make you pay overpriced bundles, laggy, Internet, data caps and always want you to pay a month in advance. That’s not right. I’m switching to Greenlight. They betrayed their self as one of the best Internet companies which they are not, I do not recommend this company to anybody.

We had Spectrum service for over two years and we had it working maybe 50% of the time. Constant service area outages, needing to reset the router at least 3 times per week, and just flat out not working. When I finally switched, they charged me for an extra month of service (I ended service March 28th, and they charged me for month of April on 4/4). I called to speak with a representative and she told me that I should not have been charged but they couldn’t do anything until the payment posted. When I called back after the payment posted, the next woman told me that I was incorrect and they would be keeping my $80 (mind you I signed up for a deal that was $55/month with no price changes for two years). In not so many words, they told me to go kick rocks and they would be keeping my money. Absolute scam artists all the way through, with a terrible product. There’s a reason it’s so much cheaper than the rest of the options.

Spectrum is ok, unless you want to try and remove services. We've never used our voice/phone services so we decided to cancel. They made it extremely difficult to make this simple change that included having the call transferred to an account specialist whose job it is to convince you to keep the service. After that, they place you on hold for quite awhile. We had to go through this process twice - Is Spectrum really that desperate for our $25/month??

Was promised everything under the sun. Gift card for each new cell phone. Got yelled at from the Newburgh NY , was told they don't offer that deal....and was evasive when asked about contacting the district manager. Got the district managers info from another store. Was reassured from district manager, then regional manager (after settling for less than promised to at least make us whole), still waiting. We paid off old phones to get "the deal". Over 6 months and nothing but excuses. COST WAS MORE TO GET THE BETTER DEAL. NOT TRUE FOR US. OH! Also had to go to another store 20 minutes away for service to avoid this store...which was a temporary glitch in the cellphone (don't think the glitch was spectrum). Was also sold pods to boost wifi signal in the house which didn't seem to help.

It is 1am on the east coast and the service is down. So why is the service down. I tried resetting and calling. No help. I will not renew the contract. I am very disappointed. This is not peak by any means so what.

Experiencing cyclic outages/throttling. They blame my relatively new private router/modem I had installed (Arris) a few years ago. The cycle of disruption occurs about every 6 months or so. I experienced same issue w/ their modem before I replaced it. Currently, I have difficulty connecting via wifi and ethernet, especially at certain times of day. I have range extenders where ethernet cabling is not placed. I am in a small house. My network has worked well when Spectrum has provided a good signal. Diagnostics state a poor connection. Honestly, they dominate the market and few other options are available though, fiber is to be installed soon. This may allow for other options and assuming, other providers....and I thought TWC was bad.

I had Spectrum for one year at my new home. I planned to switch to a different carrier after my introductory period was up due to the significant increase in price. I called Spectrum and a representative stated he could keep me on the introductory rate for another two years and decrease my cost by switching me to Xumo Stream Box. One week later I was receiving an error code on the TV and had to call. I was told by this representative that the person I spoke with a month prior had failed to add all of the correct equipment needed for the Xumo box. There was nothing I had to do. They corrected it at their end but my bill would go up. It did. The next month my rate increased again, the introductory price changed. My bill ended up right back where it would have been after my initial introductory period.

One of the worse phone service I have had. I'll never use their service at any point in time. They are only interested in the money. This company deliberately delayed my port out and still charged me higher than expected. Find a better service elsewhere please.

This company is not reliable. This month alone there have been over 5 outages. For hours at a time. And nobody knows why...if you call and ask. They don't know. That would never fly with any employer I have ever dealt with. I am reporting you for not being able to maintain your SLA....I sure don't ever see any credits because of their poor service. Why can't I give zero stars...lol.

Liars! Spectrum promised me a free line for a year when I signed up and guess what….After paying a lot of money to port 4 phones and 2 watches to Spectrum, no free line….even though I have the RECORDED saying that I get a free line for a year! Customer service says the promo was not added to my account and there is nothing they can do about it. I am leaving Spectrum NEVER to return! I’d rather pay more money with another provider than stay with them. It’s the principle. Don’t trust them as they are deceptive

I have been required to purchase Spectrum (Charter) services over several years due to no other options for TV/Internet availability. I moved 7 months ago and again had to purchase my internet services from Spectrum. Another provider finally came into the area and I immediately switched providers. I went to the local Spectrum store to return their equipment and request a refund for the half month I already paid as I ended their service halfway through the billing cycle. I was informed that Spectrum DOES NOT prorate and that I am now out the money they are keeping with no services being provided to me. Their customer service is awful at best and keeping my money they are not entitled to is completely wrong and unethical. I hope I'm never in a position where I must use their services ever again.

Spectrum salesperson specified a bundled plan that I was told, after asking multiple times that the total monthly charge would be 70.00/month. Charge is actually 100.00/month. When I called to inquire why I was being billed 30.00 more, there was no answer. I asked if they could access the recorded conversation with me and the salesperson, They said only a supervisor can access that information. Bottom line, save yourself a lot of frustration and find a better provider. Look at different reviews and you will start to see how bad Spectrum really is!

We upgraded our internet and they asked us to return the old router to their office, which we did. No one is there to greet or direct customers when they come in. We signed in at the automated kiosk, we had to wait a FULL hour to give them their own equipment back! They are all very rude and speak to the customers as if they work there and work for them. I saw them treating people like garbage, they talked to a Veteran like he was a three year old. They are company that doesn't understand what customer service is. Highly recommend using another service provider, like ATT. Spectrum does not value their customers AT ALL.

My dad is a disabled Vietnam vet with dementia and I'm his power of attorney. I'm getting his finances in order and finding that several companies have been taking advantage of him which is very disheartening to realize how many horrible people there are out there who will do anything to make a few dollars. My dad has been paying Spectrum $288 for services for years. After hours on the phone with Spectrum I finally got authorized to speak on his behalf. This involved stressing my dad out with several calls. After I was authorized I learned that Spectrum recently convinced him to get a mobile phone added to his account. He already has a mobile phone on my acct and he had no idea what they were asking him to do. After a one minute conversation with him it is apparent to anyone that he has dementia so there is no reason for anyone to think it is okay to push him into buying more services.

Spectrum continually sent ads via mail, Spectrum stated they were offering internet for $30 a month. I decided to switch my service due to this offer. After which; they sent me a bill showing they were going to be charging me for many other things I had never agreed to. When I contacted them to discuss this, they explained that my internet was only $30 a month because it was bundled with other items (that I had explained I never requested nor would I ever use). When I requested for them to end service, they tried to up-sell me on other options they offered. I explained I wanted to end service (in less than one week of starting). I explained they didn't need to charge me for installation either. I explained I was the one digging and laying the fiber. They still charged me for it.

What a waste of destroying the neighborhood. Doesn’t work. Maybe if they buried the lines instead of trucks and cars running over them for weeks it would work. Insane!!! Called in to complain. Find the recording please.

I contacted Spectrum regarding my HIGH MONTHLY BILL and spoke with Mimi from the North Texas office. I want to APPLAUD her on her PHENOMENAL customer service. She was knowledgeable, professional, helpful & patient! Usually people write bad reviews, but I had to acknowledge this GREAT rep!! Thank you, Mrs. Mimi!!

I got a replacement Z Fold4 in February 14, 2025 in replace of the one that stopped working and I paid off 6 years ago. I did not activate since I decided to buy a new Z Fold6 that I paid off. I thought that the devices will be unlocked since they were paid off. There is not a direct number or email to contact the technical support to do it more than a chat person who is unable to unlock them. The chat customer representative did not have the knowledge or authorization to do it and sent my inquiry to another department that I am not able to contact directly. It is an inefficient way to handle request and provide service.

Buyer beware. I purchased my Spectrum internet 3 years ago. I recently moved and had to cancel my spectrum internet and turned in my equipment on February 22. However, the company will still charge me a whole month for the service (only used 2 days) because they will not prorate. Please be aware of this as they do not tell you when you turn in your equipment.

This is absolutely the worst cable company and only internet provider in this area {actually apartment complex is forcing everyone to have them}. I thought monopolies were illegal. I guess not. Can't have fiber internet at all. Nothing but communism at its best!!!

While the customer service is decent, the Wi-Fi cuts out way too much and slows down a lot too. This might be one of the worst internet providers I've ever used. Would not recommend if you have alternatives.

I've been a customer for 20+ years. Spectrum has a cable line across my property. The original company name was Comcast (best I can recall). The agreement I had was "free TV service" for allowing the cable to run across my property. Several years after Spectrum took over, they blocked my access to the sports channels. When I asked about it, I was asked if I had a contract. I only had a verbal agreement and many years of access to the sports channels. More recently, Spectrum has blocked my access to most all premium channels. But, of course they still have a cable across my property. In my experience and opinion, they are not worthy of my trust.

I switched to Spectrum Mobile based on their "$2,000 Buyout Reimbursement" offer, believing they would honor their promotion. I submitted all required documents on January 1st, 2025, which was well before the January 8th deadline. Despite this, Spectrum’s third-party processor, OCS, denied my claim without any valid reason.

I’ve been stuck with the monopoly of Spectrum internet and home phone service for 6 years now and every year, without fail, there’s been one inconvenience after another, from slow-to-no service and some of the densest “Customer Support” imaginable. And every year, a price increase, without any advance notice or tangible justification. As a matter of fact, every time the price increases, the service level decreases.

Spectrum is the worst internet provider in New York City. This company arbitrarily increases internet service fees without reason or notification. I had Spectrum internet for over 7 years and learned when I called in to troubleshoot my service that my router was outdated and not providing the speed of service I was being charged. I had to physically go into a store to return my old router and pick up a new one, which was actually two separate units and significantly bigger than my original one that was conveniently concealed behind my sofa. When picking up the new equipment, the in-store rep also told me I was overpaying for my service, and he told me I needed to call in and request a lower rate whenever it is increased.

Last year in August they automatically switched my internet to a faster speed for a lower price which I was happy. They said it was price guarantee for a year. This is February and they increased it 2 dollars. I looked up my account. It shows in April it will go up another 63.00. I called and the answer I got is that they have a price increase. Why would you switch me lower my price to a faster internet with a 1 year guaranteed price then raise it to almost a 100.00 more than I was paying 6 months ago?

Spectrum does not even deserve 1 star. Their service is so poor, and now that they are part of Charter, it's even worse! You can't get anyone on customer service, they keep raising the rates constantly, and customer reps can't answer questions or make changes to the account to benefit you. The service is terrible, the Xumo boxes freeze constantly and have to be rebooted. The service gets more expensive every month! And it's not worth it. It really sucks to us who don't have many choices in the area but I am done with Spectrum after being a customer for more than a decade. Good riddance.

A few days ago, Spectrum changed all account numbers and suddenly, my new account number is showing that I owe $161.52 for my new bill due March 6, 2025. It is absolutely incorrect to say the least as I never signed up for the Spectrum TV Select Signature Package. Spectrum's customer service is horrible; they outsource from different countries and the employees read from a standard script and never, ever help resolve the issue. Spectrum Internet costs are extremely high at $75 per month. Basic internet for one senior citizen on a low income should be reduced. Not with Spectrum. I have decided to stop Spectrum Cable and Internet and will no longer remain a customer. Jeanmari **, Madison, WI

I have Spectrum tv and 1Gig internet. No problems at all with the internet service; it's fast and reliable with hardly ever an interruption. TV service? That's another issue. We have a C3 LG OLED tv which can give incredibly nice video quality with a good signal source. But Spectrum cable picture quality sucks! The resolution is ok but the color fidelity is terrible. The whole picture has a very slight yellow cast so that skin tones are never good, and it's impossible to tweak the tv colors to get an overall acceptable picture. I'm told that compression is the cause and that Spectrum heavily compresses the signal to get more bandwidth over their system.

They constantly increase prices every year, but last month was $180 & now it's $188. Here's the kicker, next month it's going to $225. I called and the representative couldn't explain the reason for the increase. I said I should just cut off the cable and they forwarded me to someone to cut it off. What an idiot!

I've been with Spectrum (Charter) for 10.5 years and have finally had enough! My service cost just went up AGAIN, and while just speaking to a Rep to disconnect, not only did he tell me I couldn't schedule a day for disconnecting my service (uhh, since when..?) and would have to call back the day before my billing cycle ends, but he also admitted he could see I was stuck in '3 tier' which is the highest price (and still going UP), but he literally acknowledged I was getting less data than I'm paying for and he could SEE how absolutely horrible my service has been FOR MONTHS! Tried blaming my equipment which they just replaced last month (like he couldn't see that!?)

I inherited Spectrum when they bought BrightHouse. At first everything was ok but when there were no more promotions, their prices rose rapidly. When my cable/landline/internet bill got to $240 for basic channels with no premiums, I ditched cable. Kept Internet and wifi. Again, prices rose rapidly. They increase every 4 to 6 months and the savings I got when I switched to streaming are shrinking. I gave 3 stars just because the speed is pretty good with minimal buffering. Unfortunately, there are only two Internet providers in my area, Spectrum and one other which is not as good speed wise so I am stuck with them. If something else becomes available, I am bidding Spectrum adieu. They're simply not worth what they charge.

So I could not afford to continue getting internet and cable from Spectrum so I disconnected my service on Feb 5. Today on Feb. 18 they took $166.57 out of my account because I was 7 days past my billing cycle. They would not give me any of the money back. They did not tell me that I had to pay for this month. That is really bad customer service. I will never again have spectrum services. I am beyond pissed off right now!

I changed from my old time Warner account to the Spectrum account. According to Spectrum was supposed to be cheaper and basically the same programming. Ended up with a little savings but less premium channels. In just a few weeks the price went up above what I was paying for the original account. It is a total rip-off. If it wasn't for my wife be so reluctant to change. I would cancel and get an antenna. I feel robbed, and lied to. I rated a one because there was no zero.

Money-hungry company. To reduce household bills - decided to stream the tv services. Must sign in every single time unless you buy their equipment or internet - that only equals money for them, not what’s best for the customer. Their internet did not work in my area. After a few months of troubleshooting with them - buying mesh extenders at their suggestion, I switched providers and have perfect internet. No focus on customer. Inconvenient services. Will drop as soon as able.

I am extremely dissatisfied with the service I receive. Frequent outages occur every other night, and there is no available schedule for "scheduled maintenance". I consistently have to contact the service provider when my internet connection drops, only to be informed by a condescending technician that I can check the app for updates, which provides no useful information. Despite paying for 500 mbps, I rarely receive speeds above 200 mbps. Recent outages have been attributed to the onsite technician's improper installation of wiring. Although another technician was dispatched to rectify the issue, the problems persisted within a month.

Updated on 02/26/2025: Update to my Report: My issue was caused by a Mistake made by SPECTRUM. Used someone else's AUTO-PAY and paid my bills for 2 Months..no Integrity to even Explain the mix up. Told to me by the one Employee who read what they saw on the screen. No DATA BREACH.. just an Employee mistake or COMPUTER?

Never mind the cost of Charter is so outrageous. We had a hurricane. It destroyed our county. Power and cable was out a month. Water 2 months, for some 4 or longer. Water and electricity helped and gave us a month for free. Not Charter. Duke Energy gave us credit but not Charter. I called to ask, was told it wasn’t their fault we didn’t have power so it wasn’t their problem. Great company. I wouldn’t recommend them to anyone. Thankfully I have gotten my family to drop them. Now for the rest of the world. Get rid of Charter Spectrum. There are so many cheaper better options.

Wow! What a wonderful experience I just had with an agent in the Orlando call center!!! I noticed my bill had changed like many other people in the reviews and I called and was transferred to the retention department. Pleasant and personable from the start, she listened and spoke clear English, also made me feel good that they are here in US!! She let me know my introductory price expired and I was and all customers are eligible every year for new promo. It is a slight inconvenience to remember to call in but after the agent I got it is was awesome experience start to end! She raise my speed from 400 to 500 mbps and bill went down by $31!!!! Also provided me a direct number to call in 11 1\2 months to get new promo before this one expires. **.

We moved into an apartment for six months, and unfortunately, the only internet provider available was Spectrum. Initially, we signed up for the 300 Mbps plan but consistently received around 100 Mbps at best. After calling support twice, they said there was "nothing they could do." While the service wasn’t great, it was manageable—until it got worse.

Keeps going up, everything goes up, TV, internet, you name it. Rip off prices, internet alone should not cost $123 a month, ridicules. We need new internet in cities and towns and get away from this Spectrum rip off. I remember when internet started local towns had their own and also TV. It cost us $19 per month back in the day.

I bought an IPad from Spectrum and was told that it would cost me $15,00 a month. Great deal, or so I thought. I later discovered that an extra phone line is required, even though the IPad does not use that phone line. Result: Instead of $15.00 a month increase, it is $45.00 a month increase because of an unusable but charged phone line. Total rip off.

Spectrum does not honor their service contracts. We agreed on $56.99/month for 2 years. 1 year through the contract they went up $3 and said that the Wifi equipment charge went up and that was a separate fee. I consider that unfair and unprofessional. I myself have a business and when I agree on a price to charge a customer I honor that price even if my expenses go up. That's just part of having a business.

At the time of setting up a new account I was informed that the $30 activation fee would be waived. It was not after some time speaking with a rep I received a $10 discount. So today my first autopay payment was processed and I didn’t see the $5 discount applied to my account. I contacted Spectrum Lorenzo from West TX. I asked for him to apply the $5 discount for autopay. Lorenzo stated they ended that program. I informed Lorenzo that it’s posted all over the internet and there are no end dates posted regarding the discount. If the salesperson doesn’t know that the program ended and is still using as a selling point it doesn’t appear legit. In addition just google the autopay program discount for Spectrum. It’s alive and active so again promoting this to deceive consumers. I mentioned to Lorenzo I would be posting this but didn’t seem to care.

Loyalty doesn't matter. My bill has crept up by $3 every 3 months. It's insane! I called and asked for a reduction in my bill. They REFUSED to do anything for me. So I got ATT fiber. When I called Spectrum to cancel, they wanted to charge me a cancellation fee. ATT handled it. Yay.

Called to see if there was a way to lower the cost of our package. We spoke to a rep for about 45 minutes before the call “failed”. Nothing had been decided, let alone finalized. Decided I’d just call back the next day. That evening I received 4 emails (all the same) from Spectrum reviewing the changes we had made. But, we hadn’t made any. The next morning I received another email with our new bill indicating that our package was now $10/mo more! Like, what? Called back the next day. Spoke to 3 people, including a supervisor, who said that the order had already gone through and couldn’t be changed. Pretty slimy business practice. However, it made the decision to dump Spectrum an exceptionally easy one.

They were the only option I had in my area, was getting cable and internet for $130 per month, three years in they still have the contract to provide service to this area but my rate is not $281 per month, ridiculous. Meanwhile, they run constant ads for businesses to get internet for $49 and for cheap cell service. They will screw you over.

Stay away! They raise the monthly bill with no notice and they don't take accountability! When I contacted the rep she basically did nothing, no apologies no nothing! Check out this reply when I ask about canceling "Great question, you would owe the full amount for the current month of service when you cancel even if it's a day after the cycle started. Example your current billing cycle ends on today. If you cancel tomorrow, you owe another $76.99 even though tomorrow is the first day of the next cycle." STAY WAY

This Company (SPECTRUM) is worse than Verizon. As far as I'm concerned, they are the Worst Company to do business with period. I had internet (with a promotional offer) with them and decided to bundle it with TV and Mobile. I was promised a two-year lock on the price, later told only one year. It took almost two weeks to get the equipment. THEN, I get the bill and it's $30.00 a month higher than quoted and I have an emailed statement that states so. After round and round... I canceled the TV service and for my efforts they raised my internet $18.01 a month more. That's the thanks I get for trying to do additional business with them. Needless to say, I’ll be getting rid of them completely for now and forever. STAY AWAY. They will lie to get you to sign up.

I am moving and need to cancel my service, with the intention of renewing it when I am ready at my new location. I called to cancel the service just a few days after making my monthly payment, but to my surprise, they charged me for the entire next month's payment! The customer service representative explained that they bill at the end of the usage period, so even if I used the service for just *one* day, I would still be charged for the full month. On top of that, they added a $25 late fee! After nine years as a loyal customer, they showed absolutely no concern about retaining me, even though I had planned to return to their service. Well, for the rest of my life, I will not use anything related to Spectrum.

Spectrum is scamming customers with their online promotions. They refuse to uphold a promotion they were offering for online internet service. I have spent several hours disputing this and their escalation and retention team is a joke. No leadership here, only profit pushing. It is disgusting that this company is getting away with such deceitful practices. Avoid this company at all costs and buyer beware.

Deceptive sales practices! Stay away! The ad that they will buy out your device is a lie. Spectrum owes me $500 on a buyout and $200 for an activation fee that was not disclosed. It was such a hassle to switch and I am very sad that I did!

I have internet/tv/phone. The only thing that I've had any luck with is the phone. They keep sending out technicians who look in my basement at the cables and tell me everything looks good. I keep losing internet, so my tv service won't stay connected. I contacted support tonight, and this time they told me they can't send out a technician because their system is down. The largest internet company, and you guys can't do the only job you have. Having a manager contact me tomorrow. Short of a HUGE credit, there is nothing they can say to me that will convince me that the service is worth it.

I have been a customer of Spectrum for the past 8 years. I cancelled my service due to the quality and price. They kept increasing my rate and my service would go out briefly 1-10 minutes multiple times a day. When I cancelled they did not even attempt to rectify, nor retain my subscription. After I cancelled, I found out that they will not prorate my account and charged me a full month of service, even though I only used the service for 1 week out of 4 for the billing cycle. Attempted to resolve this with customer service for to no avail. BEWARE! GO ELSEWHERE for Service! Spectrum SUCKS!!!