Boost Mobile Reviews

Where should I began. Smh. Lets start by saying a nice thing. It was okay service. They do surely have good lasting phones. I stay with them 2 years but thats because I never noticed something was wrong. I been checking my phone info account and my chase stuff so now I guess I pay attention. So recently I had a very bad problem with Boost mobile. But let me tell you before this mess I have noticed something was going wrong with my payments since before I never care about my money. Lol. Two weeks ago I was going through my phone thinking when I had to pay my bill. I saw I was running out of data and said I needed to pay so I went to the site boost mobile - try to see to do my payment check - the page have changed!

To save someone else from purchasing the service. I miss text messages all the time. People have said, "Why didnt you respond to my text?" I got so sick of not receiving all my text messages till I bought AT&T phone. The next week bad service and the phone does NOT work in all states!! DO NOT WASTE YOUR MONEY.

I tried since yesterday at 9 am to order their promotion for an iPhone 5s for $249.99 with a $100 account credit. Their website kept giving me a message to call them because there was a problem. They told me there were phones available but to keep trying. They did tell me they could place my order for me only I would not get the $100 credit. They even told me to try after midnight, which I did. I still could not order it. They even told me they would put my name on one of the phones to hold it for me.

Somebody in a Boost store used my credit card information to pay their cell phone. When my credit card company disputed the transactions we were told in writing that we won. So I called them today to get the phone re-activated and they lied to me saying they were collecting two payment equaling 74.45. Actually they were asking for the money we lost. So again I am disputing the payment and investigating all over again because after paying this amount they refused to activate the phone. Cancelled service with Boost - they are corrupt and the customer service is horrible.

I signed up for the $45 Growing data plan on the Oct 8, 2015. The plan started with 5,120 bytes of data in October, and it was supposed to grow every 3 months with on time payments. At 18 months, I should have about 8 GB. After 6 months of on time payments, my data hasn't grown at all. Their customer service said they would take care of it, but they have not done so yet. My only recourse at this time is to leave Boost Mobile the negative reviews, that I felt they earned all over the internet.

After purchasing the phone and adding minutes for the last year they disconnected the phone and gave someone else the number and won't let me use the phone again. Without paying yet another fee to fix their mistake. Anyone would be better off to throw your money in the trash instead of messing with this company. Complete scam.

I have automatic payments, every month Boost takes $40 from my credit card. One month they randomly decided to take $45.45. I disputed the $5.45 with my bank, they investigated and returned my $5.45. Yesterday, completely randomly, and with no communication, warning or notice, Boost "suspended" my account due to a "back charge". When I went online it said my account was suspended b/c I lost my phone! I didn't. When I called customer service they told me it was suspended b/c of the $5.45 back charge and I need to pay them that since my bank took it back from them after they stole it from my account. I went back and forth with 5 different reps, and eventually each of them agreed that I WAS OVERCHARGED and I do NOT OWE them ANYTHING, but each one was completely powerless to turn my service back on.

I went to purchase the Galaxy S3 brand new when I needed a replacement for my old S3 but coincidentally the website's warehouse was currently "out of stock" at that particular moment, so I decided, "Okay... I'll purchase the previously owned. How bad can it be?" BIGGEST MISTAKE EVER. Not only did it arrive defective with a bad microphone built in, but I noticed on the website that suddenly the brand new models of the S3 were conveniently back in stock and that the S3 models (new and used) had dropped in price just a day later after I made my purchase.

I've have been a Boost customer since the very beginning and have been a satisfied customer up until a week ago when I purchased a iPhone 6s Plus via Boost customer service rep with next day shipping. After purchasing the phone I was told I would receive a confirmation with the details of the order. Upon reading the confirmation I noticed the confirmation indicated the wrong color, so tried to contact customer service to intercept the order before being shipped, but got a rep that didn't speak very good English and indicated that it was too late to correct the order, then I was assured that FedEx would require signature.

If I could rate negative I would!!! I bought a phone in Dec 2014 from Boost. If you don't need any technical support, it's fine. But if you do, you will never get it work properly. I had so many issues that I can't even list them, from a change in my plan (that I was not aware of) to the fact that I am tied to them forever. My phone can't work with any other network. I bought a 4G (SHARP AQUOS CRYSTAL), and now I have a 2G :(. It connects to the internet... Sometimes. I got no support from Sharp either. Go ANYWHERE else.

I've been with boost for about two years. If there was any other company with an affordable rate I would've left boost long ago. When you try to reach customer service it will take a minute. When you finally get someone you can understand them because of their broken English. All of their customer service has been outsourced. So all you folks that see the commercial to switch your plan to boost, if you know like I know, you'll either stay where you are or choose Someone else. Boost is not the best move.

I signed up for automatic payment for a Boost mobile #. They took money out the 2nd month (I have the bank statement confirming). Then they shut the phone off and said my payment didn't go thru. I sent the proof and still they kept the phone off and I still have not received my monies back. The reps are saying they don't have my card on file, yet they took out a payment. They still are saying they don't have it file even after I proved they took the money out. Their customer reps aren't very bright and I talked to a Bernadette (if that's her real name) and she couldn't answer how they took money out. If they had no acct information, I am bull and if I don't get my money back soon, I am reporting them to everyone and anyone. Really irritating because now I have to stop payment on them and that will cost money after they already ripped me off!

I have a brother who owned a Boost Mobile phone for 2 years. It was shut off and he was on another plan. He decided to pull out Boost Mobile phone and use it again after 6 months. Boost Mobile failed to tell him that they issued his number to someone else and that he can't get his money back. BOOST MOBILE is for burner phones only!!! You can't use them outside of a certain limit and they are no good for traveling. They are a no good company unless you are doing dirt!! Dirt goes with dirt and Boost mobile is straight up dirt. So my advice to you is to NEVER purchase a Boost mobile phone.

Fed up with Boost. LG Tribute 5 which I purchased less than 2 weeks ago has a slow charging issue & best they can tell you is "contact LG". They take no responsibility in selling you a defective product. According to them & their policy, it doesn't matter if your phone is old or new, if it is defective you have to deal with the manufacturer, even though you bought the phone from them. Last Boost phone I will ever buy. Going to let service expire & just find a better company. Anything should be a step up after dealing with these people.

If you go into any Boost Mobile store, you will encounter low rent people running the store, who know nothing about phones. They tell you they can't help you at all with technical problems or even setting up a phone you JUST BOUGHT. You have to call their 800 number and wait, and then talk to someone from India you can't understand. Also, I've called their 800 number before. The outsourced Indian people also have no clue about your problem generally, I've even heard a guy simply reading an owners manual to me. Terrible customer service. Only good part is they are cheap and allow unlimited text/data/calls for a good price.

But then I figured out I had been with them for at least 3 years trying to use their phones. They worked but payment shrinkage never changed... It says if I use Boost for so many months my payment will go down but it never did. So I finally got enough of giving Boost mobile 60.00 a month. It's like they're stealing and even more than that they're lying to people. Please do something about this issues. Thank you.

My phone was stolen. The thieves called Boost. Boost gave them the pin number to access my account, including my credit card information. When I called to get new account info they started they couldn't give me anything. I had to dispute a bunch of fraudulent charges and have card turned off. Very unprofessional if not criminal. Going to lawyer to see about suing.

I was having an issue with little to none for LTE signal. Call Boost mobile tech support, tech support verified weak signal. They open ticket with filed tech to resolve. Tech support stated I may have to wait for LTE plus since one of the three antennas is very old. I will update once I have a resolution.

I was with them for two and a half months. Very dissatisfied. You can't even multitask when you are can't the phone... I was paying $60 a month when I can't even multitask, drop calls daily, text messages, everyday phone delay, voice messages daily, the worst phone.

I am very disappointed with Boost Mobile. I had a phone stolen. It was recently reactivated by someone. They not only reactivated the phone, they activated it with my current number. Myself and another person had the same number. I tried to call all the contact numbers at least 12 times and you never get to talk to an actual person. I am so upset. They not only turned a stolen phone on but they gave the person my phone number. I think I am done with them.

I have been a customer with Boost Mobile since the days of nextel. My plan usually renews on the 17th of every month and I have two gigabytes included with my unlimited service. My hotspot turned off two days early apparently we used it up a little sooner than expected. So my husband called to find out if we could pay or do something to get it on two days early and a man named Juan told us we can renew our service and get 8 gigabytes instead of 2. Sounded like a good deal so we did that and a hot spot came back on but by the morning it was off again.

I've been with Boost Mobile for almost 4yrs on a $35 dollar plan, a crappy phone that the data got throttled almost immediately after the monthly payment was made. Got tired of it and bought a LG Stylo which is 3G 4G LTE capable. So I upgraded plans to $60 per month unlimited everything with high speed internet with no throttling. I've had one month of fair high speed internet so I decided to keep the plan and pay the $65 which includes tax. Now it's been six days from paying the 2nd month and I have had nothing but 3G data speed. Sounds like throttling to me. If this ** keep up I will get rid of boost mobile and go get straight talk unlimited high speed or maybe metropcs.

This is the worst company in the world for service. I have the ZTE and the phone is cheap. It would black out, freeze. The data is so slow or would just have no service at all. Was told I would be able to get an upgrade. Yeah right. I will go back to my old service. Run pass this phone company.

Poor customer service and poor service with the Internet. Haven't been able to use internet to strain DIRECTV or Hulu Plus or I was informed by Boost Mobile that my service was excellent in my area on the 2nd of February and the 4th of February. I was also just informed today that the Services has been acting up since I started my service but I was informed by customer service that there was no problem with the service, we had excellent coverage. I should have been informed that the service was not working properly. At the time of starting the service Boost Mobile fail to provide me with the service that I paid for of $60 each month but I was told by customer service they would only give me a dollar a day for the days that I was without internet service. I've been without proper internet service for over 15 days. Please help me. What do I do? Thank you for all your assistance.

If you are thinking about going to Boost, DON'T, UNLESS YOU WANT TO GET RIPPED OFF. Customer service can't help you when you need technical support, managers don't know how to keep their customers happy and the Boost stores just erase your info, apps, and pictures without your permission, not to mention go thru your personal information on your phone, like pictures, bank accounts, pins, etc. I don't get their service in my area, so all I want is $5.00 that I have in the account and they will not issue me a refund. If a lousy $5.00 is going to hurt the company then they must be in really bad shape. Still gives them no reason to take people's hard earned money. Worst company in the world!!

Boost has low payment plans but the service of the phones are HORRIBLE. Drops call, data and deletes contacts on its own. Sorry I picked this company. You get what you pay for. I have been with them 1 month and had to visit the store 5 times already. When you see the name boost mobile keep walking.

I've been with Boost Mobile since April 2010. All was well until the past 10 to 12 months. Customer service has been outsourced longer than I can remember, but trying to get to and speak with a person in customer service is extremely difficult now and unless you speak Mandarin, you only think you understand them - and they you. Auto-pay got me double drafted at the bank due to "technical difficulties beyond their control" twice, and trying to get a refund is round after round of excuses and delays.

I was tired of my old cell phone provider of over a decade so I ordered a ZTE Warp Sync from the Boost mobile 800 number. I only did because I was told I had the promotion of the second month of service free ($40). The phone cost about $150. I did not activate the phone immediately because I already paid for the last month of service with my old provider so It was 3 weeks before I activated it. When I got the phone in the mail I had a problem activating it so I went to a Boost mobile authorized dealer a few miles from my house. They had the same phone for only $29 with an instant rebate. So I was a bit pissed that I spent an extra 120 bucks. But ow well. It was my fault for not checking (and I was past the 14 day return period).

Returned to the store where phone was bought who has nothing to do with. They have to go by the franchise owner's rules. Talk to customer service at the store because my phone didn't work. Very nice. Said I would have one in 2 days. Ok. So I waited 5 days no package so I called their wonderful customer service to get a tracking number for FedEx. Well we went round and round for about 30 minutes. She had all my info, said it was shipped but no tracking number. I said "You can't ship a package without one." I know this because I was in shipping for 15 years. So I call back next day same thing - runaround. Ask for Mgr. "Sorry we are so busy. It would take too long." Ok so he says FedEx has the number. I told him "You cannot ship to FedEx without one." I take FedEx number call them and we both had a pretty good laugh about shipping anything without a tracking number.

I bought an iPhone 5s at a boost store and paid for the $60 plan to use hotspot and turns out that I can't even turn it on. It doesn't show up on the cellular. And then they told me that it's the phone and they sent me to Apple Store so I can get a replacement and neither of them give me a replacement. Plus why in the world would they give me a sprint phone at boost? It's stupid.

I purchased a new iPhone 5s thru Boost online. I have had the phone for about a month but can't use it because they did not send a SIM card; then sent the wrong card. I have gone to several Boost stores and all have told me that I can only get the card directly from customer "no service". I have called several times; always being told they will ship one out to me. Still nothing. I want to return the phone but am worried they won't refund my money.

Purchased a Apple iPhone 6 plus via online order only to find that after Boost took my $593, they retracted the delivery of the phone through FedEx. Called customer service for two days to get product resent only to be told that they could not send me the product even though the product that they shipped was being returned. Asked for a refund which they said would take 7-14 days even though they would have their product back sooner than they could deliver my money. Management promised a free phone in the meantime, now to get a call that the phone that was promised is not in stock. This is BAD FAITH! I would never recommend this phone carrier to anyone. They are not trustworthy and don't deserve anyone's business.

I bought a "Certified Pre-Owned" phone, and when it arrived it would not turn on. I took it to the Boost store and was told that they sometimes send people dead phones and that I had to call customer service. I finally managed through the site to get a person to call me back. That person said that "certified pre-owned" phones have no warranty. I said "But you sent me a phone that doesn't work!" They said I can send it back to them at my own expense, and then they will look at it to determine whether I am eligible for a refund. Seriously??? They just stole my money, is what they did, and they know it.

I had service for about a month with Boost Mobile Service and while the phone service was OK, the data was VERY slow. After a certain point of data usage (after your data is used up) instead of just slowing down, Boost totally cuts you off. However, the worst thing about the company is that they will not issue refunds regardless of whether you received service or not. I canceled my account with Boost to switch to another company and although I had prepaid, I had cancelled my service way before the start of my next monthly service. Boost was adamant about NOT refunding my money due to their "rules and regulations". So in essence, they're just keeping my money for nothing. I STRONGLY ADVISE YOU NOT TO WASTE YOUR TIME AND MONEY WITH THEM.

Boost mobile is pure garbage. The service is horrible and the internet speed and service is pathetic at best. Don't waste your money. Stay away from Boost mobile.

Customer service is horrible!! I was not aware of the new CA state tax that is now added to my monthly account, so I called customer service & I had to go through 4 representatives for them to figure out the additional charge. They were clueless, so they even blamed the additional charge on my bank which made no sense! Their customer service dept is a joke, nobody knows how to explain anything to customers, and they should all be on the same page (got a different response all 4 times). Looking to switch over to a company with quality customer service!!!

Ever since I was told Boost "updated" their towers in Selma Alabama, I have not been able to receive a phone call inside the house. What's up with that? No one I talked to at Boost seemed to know what to do. And since it was still under "warranty" I was told I had to send phone into Boost and be without a phone for two weeks in order for them to fix it. I am beginning to think returning to boost was a very bad idea.

On the 11th of January 2016 Boost mobile somehow enrolled me in auto pay. They took 45 and some change from my card. I have not been using my phone for over 2 months. I got on the phone with Boost Mobile and they said that they will refund me my money back. It's been 5 days since that conversation. I called them this morning and they said that they are not going to refund me any money at all. This is fraud and Boost Mobile is stealing from people. I want to press charges for this. At this point I feel like I been robbed. Please people be careful with this company.

They say you're getting and paying for 4g but you're only getting 3g network. I switched from metro pcs, going back. I think this illegal and government should shut them down and refund all of our money. On my phone keeps showing me 3g. When I asked them they said its a 4g lte network. Liars.

I left Verizon for Boost 2 months ago. The service was horrible, half the time my texts wouldn't go through and I couldn't hardly send or receive picture messages. Before the end of my second month I wanted to switch to straight talk. I had an extremely hard time getting an account number! What kind of business does this? Finally after an hour they gave it to me. Then they proceeded to shut my service off, 2 days early, so that I couldn't keep my same number. I had that number for 6 years! And they just get away with this... Disgusting business practice. Would recommend to stay away from the name boost.

However, none of that has anything to do with the crappy phone and the crappy service it receives. Waste of time!!!

If a device is purchased from boostmobile.com, they will not exchange your device but will pass you from department to department and will not resolve your issues or complaints. I purchased 2 devices from boostmobile.com 1 ZTE prestige which was defective and 1 LG tribute cell phone which is also defective. After contacting boost mobile customer service and managers who were unauthorized to resolve the issue, I have lost several dollars because of the defective devices to an exact dollar amount is almost $398.97. It is very sad that such a reputable company is unable to resolve issues with their wireless service and wireless devices. I wouldn't recommend boost mobile to anyone as they are not helpful and cannot resolve issues. I rate boost mobile no stars .

Boost sent out a notice for VIP 14 day extension program for Loyal customers. What they don't have advertised is "7 DAY Grace period before approval". Spoke with Mitchell, a floor supervisor whom stated: when offering this service they don't have to honor it right away. As the company YOU are to disclose all Clause pertaining to an Approval Status. Boost Mobile DOES NOT provide such information therefore disconnecting your services stating: The extension will take effect next billing cycle. This is known as MISLEADING & FALSE ADVERTISEMENT.

I have been with Boost Mobile for two years now. During those two years, I have lived in 4 different cities. I haven't had decent service in ANY of those cities. My phone is constantly dropping calls and I'm never able to use my data. I had to get Internet through my cable provider because I get no data connection on my phone in my own home. I know my service isn't going to be superior because I'm not paying for a top-notch company, but when I download a free calling app and get better service than I do through the service I am paying for... that becomes a problem. To add insult to injury, my phone itself has had its fair share of problems as well. Needs a reboot daily, doesn't read my SD card (which is needed because my phone has a very small memory), and barely holds a charge these days.

I signed up for referral program and a 25$ reward was supposed to be added to my visa card within 4 weeks of confirmation. After the promised time period I began to call customer service to inquire about the 25.00. It has been several weeks now and customer service can't explain why money isn't there. The customer service team are nothing but a bunch of idiots that seem to have no training for the tasks at hand. What a joke. A real example of false advertising.

Long story I didn't get my third phone which was paid for. I was lied to at the beginning and the manager shipped my phone away somewhere and told me I had to go pick it up myself. She was not polite, she did nothing to help resolve my issue, she had no empathy and they still have my phone that has been purchased and activated. I wasn't the only customer that was upset with their business. But I have called corporate to start an investigation.

I had a boost mobile phone years. They mess with your phone services just so can keep buying new phones every year. My phone won't charge, I didn't get it in any water, wasn't damaged. I can't even use my phone. I paid the bill a month ago, they are not gonna replace my phone.

I bought a refurbished Samsung Galaxy s3 phone from Boost Mobile on Cyber Monday for a pretty good deal. I was excited as I've been needing a new phone for quite some time (their lower model phones only last maybe a few months). Well... The phone was defective! :( I bought it online and on their website as they state all their refurbished phones are CERTIFIED & work like new... this one had a battery drain problem and would turn off when making calls. You could literally sit and watch the battery drain a percent a minute. This happened as soon as I activated it so it was obviously a defective phone. They first sent me to Samsung who wanted $70 to fix it but why should I have to pay for a phone to be fixed that's been CERTIFIED to work like new?! I FINALLY got to a manager (I was seriously trying to get a hold of one for 4 hours - I'm dead serious) & the best they could do was return the phone and give me my $ back.

I had asked for an extension and the person I talked to agreed but I checked my phone and it never was on. So I called today December 1, 2015 and they're saying there is nothing they can do about nor about the man who agreed to give me the extension. I been with Boost mobile for almost 3 years it's sad that I have to go through this.

They keep transferring me between departments. None of them can figure it out. No knowledge whatsoever. Each representative tells you something different. They keep hanging up the line on me, very unprofessional... I can go on and on all day long. By the way I am a boost mobile dealer. 'even worst'

Where do I begin with Boost mobile... Many hours on the phone with customer service and empty promises to fix the many issues, now I'm not receiving my text messages or getting them days later. Don't even want to waste my time with them again = time wasted = not a thing resolved ever.

I called Boostmobile on the 10th of November 2015 to ask and make sure that the Wi-Fi Hotspot Netgear wouldn't get turned off after the 10GB data was used and she reassured me that it would only slow down. And sure enough the service got cut off. My simple mobile plan is way better, I have used 20GB and slowed to 2G, still better than that dumb plan. Thank God I left Boostmobile about 1 year ago. Trashy phones and slow service, only good in cities. I will definitely have nothing to do with them after this debauchery.

I received a grace period on the first of the month. I talk to Boost mobile yesterday over and over and over again because I want to set up arrangements for Friday they assured me it was no problem. I woke up this morning my cell phone service was off. Call them back and they said to grace. Did not go in effect yet so they changed my plan so it can stay on to Friday. I am very dissatisfied customer because they flat out lied to me yesterday so they can change my plan and make people pay more money. I truly think dishonest company.

We have been very loyal customers of Boost for 3 1/2 years, we even had a lot of our friends join Boost. Because we have been such good customers they sent us a promotion offer to get a S6 with zero down. We went to the Sprint store in town and they said that it was no problem and everything would be transferred over. Well everything was except for the money. Boost told us that the money was lost, a full $80 and that is was nontransferable and non refundable. They said that it was all our fault that we didn't know that we would lose the money and there was no way to get the money back. I do not recommend Boost to anyone anymore and if you get any promos from them, do not accept them.

They stole my phone # and gave it to a stranger. Was setup on auto pay for 2 yr. and went into their website from hell and thought I would go back to smoking **! What a awful experience. Try calling those **... you will never get through to a live person, hate them!

I made a payment in October. When my confirmation came in it stated 12/8 was the paid true date. However, RUBY will not honor that. Now my service is off and no one can assist me.

I recently switched to Boost Mobile a few months back, and aside from the Alcatel phone I got being fairly terrible it didn't seem too bad. Just a little tricky to set up. I went to Re-Boost today with a $40 card (I usually used the $35 cards but they no longer carry those at the store here) and got that all taken care of, only for their site (and their automated support) to tell me that because the card was $5 OVER my normal monthly amount. I had to pay for two months in order to activate my service (it was also saying my account was overdue even though my service only JUST ended).

I normally have my service on autopay. Well I lost that card and when I tried to input a different card with plenty of $$ it was "declined". I thought it had to be mistaken so I tried multiple times. No luck. So I called my bank. They showed multiple approvals and almost immediate refunds to and from Boost Mobile. Well this has now hung up about 300.00. I cashed this morning and there was not one thing that they would do to help me turn my service back on without giving them another $50.00.

I have been with Boost for 5 years and in the last 3 1/2 years I have been receiving poor service. Paying for data I can't use. First I was getting unlimited data with bill decrease every 3 months eventually that went to data decrease from unlimited to 2.5gbs so I upgraded my plan to 5gbs. Now service is poor and data went fast without being used. Then I upgraded to the highest plan, no better. I have been calling just about 2-3 times a week for 2 plus years and still get the same results. I'm so done changing my service next month. Please help?

I bought what I was told was a brand new iPhone 5s from the Boost Mobile store in Sandy, UT. It didn't work. When I took it to the Apple store to have them fix it, they told me it was a counterfeit phone. What a waste of time. When I returned it, they insisted the phone was not a counterfeit, so beware. They may have it for sale again.

I went to pay my Phone at Boost mobile And when I pass the Customer Service rep put my money on different account. I went back with receipt to show the mistake made on the payment. The person didn't want to correct the mistake. Said there was not that could be do anymore. Very unhappy with outcome because am pregnant And struggle to make my money to keep in contact with family to let them know how am to give my money And pay some else account for free is very unfair.

They gave me a receipt on 10.31.2015. It's 11.3.2015 my phone was shut off nonpayment now they gave me one free day then said I had to send receipt to main co. This is **. The place I paid can't turn my phone on? So they give me a wrong fax number to send receipt to then they give a wrong email number to send receipt to. So after a few days I had to pay $5 to use my phone. This is now the 3rd new fax number I am suppose to send my receipt to and they say it may be 24 to 48 hrs before my phone account is credited with funds so I will have to pay a daily fee of $3 plus to use my phone even though I paid in advance at a boost mobile dealer.

I had Boost mobile for several years. When I started everything was great, signal, service and customer care. Now service sucks. I'm always having issues with everything, signal, phone calls, text messages and web. I try to get a hold of them and some of them hang up the phone on me... it's like because I'm only 1 customer they don't care. I figure because I moved to Florida that's because I was having this problems with service; well I change my phone number that I had for a long time. I'm still having the same problems. They were supposed to call me back. They never did... I know they just don't care, it was great at the beginning not anymore... working on switching to a different company.

This company is one of the worse companies to ever come around. I personally have had several phones from the company (stupid me right?). Right now I have the ZTE BOOST MAXX and I've had nothing but troubles with it. It's been replaced 4 times on my money!! It now needs replaced again and I refuse to do so because it's the phone company's trashy phone. I don't receive half, if any at all of my text messages. I don't receive half of my phone calls. The company has trouble shot it several times and it will be fixed for a couple days then right back to the same old stuff.

We ordered the hotspot last Thursday, received it Friday evening. No directions come with it. One calls to activate and talk to a tech who supposedly will walk you through installation. Tech has heavy accent and then hangs up on you every time you get to a new screen. We couldn't get AOL to work or any of our wi-fi devices. Called them Sunday to cancel and send back. They said you have to call the business office weekdays 8-5. We called and asked for our $50 refund for the month. They said that there would be no refund as their computer says coverage is good in my area. We said it doesn't help if the equipment does not work. So we called our credit card to stop payment only to find out we have 2 $50 charges from Boost. Needless to say, we are extremely unhappy with all of it.

When I spoke to a customer service representative, they noted that I had been a loyal paying customer for almost a year and he added 1 month of free service ($35.00) to my account so I'm could upgrade the next day. I think they have, for the most part, very good customer service and service! Thanks Boost.

I just recently switched my phone plan from the daily to the monthly and since that I just have been having problems with that plan and when I called for help, I was told I was stuck with that plan till it expires which I believe is not fair on my behalf. But I guess if I'm not satisfied, it does not matter as long as Boost mobile already got paid but FML the customers.

I opened 2 lines in August with Boost mobile for my children. I was told for setting up for auto pay my first months service was free so I should not have paid for service until October. Well that was a lie as they charged my account in full in September and October and refused to refund my account even though the guaranteed they would. I filed a charge back with my bank and I am reporting them to the Better Business Bureau. Even their own customer service representative told me to get my money back faster to file a charge back with my bank. Unbelievable.

Same as previous review. Had Boost $19.00 flip phone for six years. Finally conked out so I got the LG 2 Tribute. Could not perform a group text that was easy with the flip phone (SMS Text Error?). Also it would not connect to Short Code Texts like bank, contests, etc. I took phone back to Boost Store, and was told it needed System Upgrade. When she did her thing, she erased EVERYTHING. She told me I had to call Tech Support in morning. Now Tech Support wants "minimum of $100 - $120 to fix." If I do not pay it I cannot keep my old number, and I cannot get refund of my remaining time I have already pre-paid for. Looks like I will be heading to a "real" provider next week. Nice to pay $69 for three days phone use.

I have been with Boost mobile for 6 years and my phone got cut off last night and I called Boost mobile customer care and spoke to a poor English speaking person. Even the manager speak poor English. They claim I called a number that's against their policy so it's under review and I need to call back in the morning. So I called this morning and they are now saying that I abuse the data and phone service. If you have unlimited texts, talk and data how can someone abuse that? Doesn't make any sense to me and I will be reporting to bobby on them in corporate. Please do not get service with Boost mobile. I will never tell anyone to get service with you all ever, you all are poor in every area it could be.

I purchase a Boost mobile Samsung Galaxy 4 phone 3 weeks ago. It is not working properly. I immediately call them and of course they said troubleshoot the phone. I told them that I wanted another phone and now they said I am past the 14 days. Hogwash! I just paid 300 dollars for this phone and evidently they sold me a refurbished phone. I am livid. I will never use Boost mobile again. It is a crime to steal people's money and then you say you are just the service. I spoke to Samsung and they said they don't have the policy of replacing phones. That is for Boost mobile. Who is lying? Very upsetting. Now I know why people pay more for Verizon and I guess I will be going back to Verizon.

No problem with Boost, puts the phone insurance. Don't ever buy it. You will not get a new phone. They sent me broken phone that lasted 2 weeks and would not refund my $50. I bought a new phone at Boost for $29. It’s a scam.

"Message failed. Shortcode may have expired or shortcode texting may be blocked on your account. Msg 1051." On September 14, 2015 Boost Mobile was updating their system and several things were not working with my account. When I signed in online, I noticed my call activity log was completely deleted. So I called customer care and the agent told me they were updating their system and it would be working the next day. The next day came and I noticed I wasn't able to receive or get any text messages from my bank that would normally send my balance to me or transaction history. I would also get prescription reminder refills from Rite Aid and Walgreens and that was not able to come as well. In addition I would also get a text alert from the school regarding important messages about my kids. All of these type of text messages use a five digit number called shortcodes and these were blocked since the update.

I went to pay my son bill so I thought. The guy put it on somebody else account, so I tried to get my money back. I was told that I couldn't receive a refund or credit and I spoke with Customer Service and I was told the same thing. I don't think that it's right for them to not refund me my money. I don't have money to pay on someone else bill. And all I ask for them to do is put the money on my account and they won't honor me that, so I just paid some else bill - not right at all.

After more than 15 yrs as a customer, they refuse to refund an advanced payment made on my daughter's phone. She got a new phone as a gift and had to change carriers. BM refused to do anything for # **, now cancelled. Kept September's payment.

I had a very horrible experience with Boost Mobile. My phone got stolen a week after I paid my 55 dollar phone bill plus I paid 55 dollars in advance for my next phone bill. Called and reported my phone stolen, they put it on hold. I did not get a new phone till a month later and they still charged me 55 dollars saying they can only give me 10 dollars back, so I paid 55 dollars and only get 10 dollars back. That is a ripoff. They say they have a policy for that so when I asked what policy number was that so I can read it the manager stated it was no policy for that. So Boost Mobile lies to their customers and no matter how long you lose your phone or anything else Boost Mobile will not reimburse you and I been with Boost for a long time. I think it's time to go to another phone company. I think they should make that a policy so that Boost customer are aware.

I bought 3 Boost phone from Boost mobile and try to transfer my son number to his new phone. Instead my number was transferred to his phone. It took me 4 days to get his phone working and my phone was turn off because the tech did not know what to do and they are very untrained. I am so disappointed in the customer service because I paid my daughter bill on the 30 for a month but the bill was applied as every day instead of a month because there are so many Untrained people working for Boost. When I called to see how I could resolved this issue this lady got this supervisor on the phone by the name of Monica who did not even know what she was doing too. I am so disappointed with the Boost tech team and customer service because they are so untrained and very disrespectful...

I purchased a cell phone 7/25/15 from a Boost Mobile store and was told I could not transfer my current phone number because it was from a Net10 cell phone. The phone I purchased had a problem where I could only speak or hear someone on the cell phone when I am on speaker and even then it was very hard to understand each other. I was told by Boost Mobile to send my phone to Motor Roller. I spoke with Motor Roller rep who confirmed I needed to send in and I also ask if I could transfer my net10 number as was told it wouldn't be a problem. Just call the original distributor Verizon and get the account number and when my new cell phone arrives call Boost Mobile to activate with transferred number. And so I did so and was told by net10 representative I needed to pay for a activation card before having number transferred and so I would pay for activation for a number I would not use and pay Boost Mobile to activate motor roller phone.

I purchased a Samsung Note 3 phone online after speaking to Boost Mobile customer service. I was assured that as long as the phone was a Sprint phone, they would be able to offer me full service for it. My husband and I then switched to Boost Mobile from another company because their monthly charge was lower. My husband received a new phone from Boost and I brought over the Note 3 with me. For 2 months I have had no 4G service as promised. I have spent at least 10 hours in their store and long hours on the phone to correct the problem. I have received many promises but no 4G service. And no refund for the 2 months without the promised service.

I been with Metro for about 8 years. A worker from Boost mobile told me about all this good things including my bill was going to be cheaper if I switch to Boost mobile and at the moment my phone wasn't working so I need it a phone. He said he was going to give me a total of $200 discount for the special when I paid, it was the total of $456.. for a galaxy s4 phone. My bill $57 monthly when I was paying $45 at Metro, data was super slow and when I called to tell them I needed to pay an extra $5, their customer service is horrible. I went back so they can fixed my phone. They were not able to do it after I waited about 45 min. I cannot get iPhone messages neither my old contacts. My biggest mistake switching, definitely Going back With Metro. This is a ripoff and totally a scam.

Simple phone activation - The lady messed up and put my friend's account on another number and account. I returned to figure out the mistake, for her to make more mistakes and tell me whatever she could to avoid her job. I would like a call about this.

I came to Boost to purchase and upgrade a cell phone meaning a better quality cell phone. Instead I was mislead and downgraded. The phone recommended to me was a white Moto 4G. The reception was poor. "Can you hear me now". I have to turn speakerphone on for the other person to hear me and for me to hear them. NO FLASH, when taking pictures, you have to take pictures when the sun is bright in the sky. Or take pictures in a place that has bright light bulbs in the room. I took phone back to Boost store on 1900 E 70th off Jeffery Blvd, Chicago, Illinois 60649. The next day, representative tried to convince me that it's the people who I talk to over the phone, it's their phone. I'm texting complaint with cell phone. I hope you get it.

Boost mobile stole money from my debit card without my authorization for someone else's phone plan. Multiple agents tell me to wait 8-10 days for a refund that it would be no problem. After 8 days I call (again) to find out my claim was denied due to the phone owner using the phone and that they cannot issue me a refund since it is not my phone account. Now after 8 days of waiting, calling and sitting on hold for hours I finally spoke with a "supervisor" who told me I need to go to my bank and dispute the charge because they absolutely cannot issue a refund for claims like this. After being told by multiple agents I would get the refund within 8-10 days. I believed what I was told was true. With that being said it is now too late for me to dispute the transaction on my account since it has been so many days since the transaction was made. Boost mobile customer support is the absolute worst. None of them know what they are talking about.

Since January 2015 Verizon gave my phone number out four times. I can't get texts from anyone with Verizon service. I get all the phone calls. Verizon told me to get Boost Mobile to port block my number to get this to stop happening. After a bazillion phone calls to Boost mobile since January they finally tell me they don't have the capability :(

I ordered pre-owned phone on line looking for inexpensive way of upgrading, since my LG venetian is over 3 years old and giving me trouble. I paid 150.00 for Samsung Galaxy S3, great price for a smart phone. I think the keyword here is pre-owned not refurbished. In the box was the phone in the box with certified pre-owned sticker, charger, new battery and a Boost activation slip, I thought it was weird there was no manual or phone information whatsoever. I charged the phone, green light went on, managed to activate the phone, then it went off, completely off. Never to turn on again. I called technical support, who tried to help but to no avail. Calling Boost mobile is a mission to get someone on the line, their automation is useless. I called for return order, no trouble you have 10 days, but I'm stuck with the shipping fee!

Bought a Boost phone. It was my first smartphone. After 4 hours on the phone with them (NOT THE BOOST PHONE) they admitted that their coverage in my area was "in and out." Try "non-existent." A piece of junk. Next stop, Verizon or somewhere I can get a phone to work. HORRIBLE COMPANY. Avoid like the plague!!!

I bought a supposedly brand new LG Tribute 2 that was suppose to have the newest Lollipop 5.1 android system. When I got the phone home, yep it had the lollipop in it BUT this pathetic excuse for a company had shut the complete system down and put their useless software in. Cheap looking apps at least a 3 year old system (according to an LG Tech) and it doesn't download, has a generic fake Boost Mobile version of Google and Play Store and pretty much every app on the cheap phone.

No complaints. My LG4 is a year old. Need a new phone, looking for best deal. I don't think the service is good in the store but I never had a problem with phone service other than Florida don't pick up well. I think the bars need improved to pick up service.

We wanted to change an iPhone 6 plus for a regular one. We had 3 days if we didn't like it. We went on a second day to return it but it already had been set up. They told us we couldn't change it. We ask for our money in return they didn't want to. They call the manager someone name SUNSHINE. TERRIBLE MANAGER. No patience with customers. She gave us attitude. Kick us out of her store and even call unnecessarily the police. I don't see why. All we wanted is our money back or the change of iPhone. They need to fire that manager.

They overcharged me and when I called to complain they said the $ would be back in my account within 3 days. 2 weeks later I called back cause I didn't get nothing back. The supervisor said nothing was done and now its gonna take another 3 days. We will see.

Boost and the phones they sell is crap. They drop your calls. At the end of the month they drop your 3g to a 1g. Do yourself a favor. Find another provider.

Never over pay your balance--if/when you choose to leave them, any funds remaining on your account are non-transferable and forfeited. Getting Customer Service on the phone is a joke. The phones are terrible. I had an LG & HTC through Boost because they couldn't get my iPhone 5s to work on their system. Calls were dropped, messages were delayed and the HTC would ghost-dial OFTEN. They're cheap and you get what you pay for.

I don't understand how I paid my phone bill on the 19th and it's off on the 31st? I've been on the phone with Boost customer service providers including managers/supervisors from 9am to 12pm and still haven't accomplished anything. I've been a Boost customer for almost a year and my bill due date has never changed - it was always due on the 19th. What makes this month different?? Oh I know... Boost changed my monthly plan into a day to day plan without my consent or knowledge. I'm truly disgusted with it all. I feel like Boost mobile is trying to take my money - something isn't right. I hope they read this and fix the problem... If not I will no longer be a Boost customer.

Hi, my name is **. I made a claim on a Kyocera phone. I paid $20.00 plus 7.00 insurance a month on my phone. I did receive the new phone 6-13-15 at 11:03 am. The phone were mailed back to Boost mobile. I go to my bank to make a withdrew. I was notifying then that $75.00 were taking from my account. I called Boost. They said "fail to return a Phone". Now I did talk to two supervisor and I did advice them that I do have pictures and dates that the phone were sent back. I was told I will hear from someone in 3 to 4 business days. It's now been a week. One Representative asked if someone call and ask for proof can I proof it? I said yes. She then said she were going to put the 75.00 back in my bank.

This service sucks. Boost overcharges you and then do not want to give money back. Sorry service.

I hate Boost mobile. I've called in numerous times about how bad my internet is. I never get calls returned. They make sure they never give corporate number/email/address. No contact with their authority at all! So customer service treats you like trash, and don't call back, puts the phone down while you’re talking, and never have an explanation for anything that goes wrong with their service. They know I can't afford another phone so they care less about if I'm a happy customer. You all should be ashamed. Your customers are who pays your bills!

Switched to Boost because salesman said new network, etc. Very nice guy. My husband has a different model so it's not the phone. Automatic downloads and didn't request, buffers, slow and no bars! And guess when we see bars -- when we call customer service or go to Boost store. We use our phones for business. Text messages have come hours after sent and voice mails. Phone has been reset, changed plans -- still same. Terrible service and I will tell as many people that will listen. Don't use Boost!

I've had 3 lines with Boost mobile over a year and have had nothing but problems. 2 of the lines are for my teenagers and my son has had numerous issues with his phone, I've had nonstop problems with my phone. They make paying the bill a challenge, their in-store customer service is a bunch of yahoo workers and they over-charge for stupid crap.

In 2008 I bought a phone only to find out after it was broke two days later that they don't have insurance policy. Recently added the phone service again, being that they had insurance policy at the moment, only to find out that the insurance policy is basically crap. They shut my phone off after I paid my bill. I just did not pay the $5 insurance. I paid the $35, meaning they should have registered it to my account. That's the way I feel. A friend referred me once again for Boost Mobile so I bought the phone and basically I didn't receive my credit that they promised me. Last but not least I didn't pay my bill and after I looked up two months later they cancel my account so all of my remaining money to my account is now gone. And I feel like they should have let it be known that they cancel your account after you don't pay for two months.

Please be aware of the scam Boost Mobile is all about and save your money and time! They are total rip-offs! I made a payment online and noticed they charged my account twice. I called the following day and was told they only saw one charge on their end but to check the following day and it may have posted and they will give me a refund. I was told I would get a call back the next day and I would get a refund for the double posting of the debit on my account. I waited a week and never received a call from a so-called Boost Mobile customer care representative so I went to my bank and they clearly saw I was charged twice on the exact same day and I filed a reg e claim and got my credit back.

I have been an extremely loyal customer for Boost mobile since 2008. I've had numerous amounts of phones due to poor quality. They have only last 2 to 5 months, sometimes 8 months, depending on the phone. Every phone glitched, dropped phone calls, and slow internet. It literally starts glitching after a month, but most of the time for a couple of days. I've had several disputes, and gotten refurbished phones, tried to talk to customer service, including supervisors, all were bad, giving me nothing but the run around. I've done every single thing to make sure the phone doesn't become bad and they always do. I have a phone right now that I have had trouble with for months, and it's supposed to be a good phone.

I bought 2 phones. The Boost mobile. Both had major defects. When I told Boost mobile about it right away when I bought their phones Boost told that they can't do nothing and to just buy another phone. Plus I have a credit on my account. By just over paid one time and Boost said "we will not give your money back." I could just turn my phone back on till my credit was gone. Really bad. Never again Boost. I will a loyal customer since December 2014. Lesson learned.

I've been with BM since May 2015. First, in signing up for their $30 promo, they double-charged me both the $30 & $40 amounts. So, the signup was the beginning of the problems. The auto boost signup didn't work and my credit card was charged $40 in June & July. Since June, I've been on the phone with 6 different people about the refunds I am owed and getting the auto boost signup correct. Right now, I've been misled every time I've been on the phone with them. I'm getting very suspicious about this company. It needs to be investigated.

I bought a phone for 100 dollars with Boost about a year ago and had been paid 7.00 per month for the insurance. On 7/13/15 I lost my phone and called Boost to make a claim. After 2 hours on the phone, they told me that I had to pay $100 to replace my phone! The same price that I had paid for it, a year ago. On the Boost mobile website the price of the phone is now 50.00. I told the Insurance company (eSecuritel) that Boost is allied with, "why do I have to pay you 100.00 when I have already paid the insurance for a year, and when the price of the phone is now 50.00?" They said that they charge you the "50% of the manufacturer price, and that the value of my phone was 260.00".

I went to a Boost Mobile store to check why my internet is having problems and a day later (since I don't use that phone a lot) I found out that I have no outgoing calls so I called from my other phone (not Boost thank god) and someone else answered, he told me that he just purchased a Boost mobile phone yesterday and instead of giving him his old number they have him mine.

I tried writing a review on Boost Mobile's website about their service, but they would not let it pass their "screening" because they do not want anything but "awesome and "okay" reviews on their website. Their service is terrible. The data cap is very inaccurate. There were a few instances where I was capped and when I re-upped my service, but the data cap was not removed so I could use my high speed data. The customer service gives you the runaround like all customer services you call do. I have since left Boost Mobile, but my mother is still with them and she constantly complains about her lack of signal strength indoors and spotty signal strength outdoors, but for some reason I have not been able to convince her to switch services. I guess it's another one of those cases where you have been with a service so long that their many failures just do not register well.

I have been totally frustrated since I signed up with Boost. I have horrible service with them. The calls drop, I have basically no data most of the time, slow as all get out. After many calls to them they said they would speed things up at a discount for 6 months. What a joke. Slower than ever. I will be going to another carrier a.s.a.p. less than a year that I signed up. I have no idea how I stayed with them this long!

I have been a reliable and loyal Boost-mobile customer since 2009, but no longer. I admit, the phone service provided has been impeccable. However, this past June 2015 for reasons unknown my phone was shut off. Without fail, my service has been paid monthly by automatic payment from my Visa debit card. To resolve the shut off issue, I went to my Boost-mobile online account. Seeing my Visa card was marked restricted from use, I called the customer service number listed there. A recorded confusing message came on, pitched me some phone deal, and then some button push sent me off to join a competitor's service -T mobile. Not the kind of thing you want to happen when you are already upset and using a borrowed phone. Thanks to Verizon, I searched the internet to find another Boost's number. After multiple attempts to navigate this automated call system, I finally got a live person.

After months and months of struggling with them "reducing my data speeds" they finally sell me about 10 gb for the same price. I switch over and everything is mighty fine for 3 months until I call them about how they ripped me off on the phone insurance they provide, a whole another story I will tell you about. So, now even though I'm paying for 10 gb of data, somehow my data speeds still get reduced within 2 weeks after paying my bill. Now let me tell you, when this happens your cell will not work for you at all. Your service will completely shut down and you will be lucky to even make an emergency call to 911! And that's no joke! It's not fair how they do this to people.

Took my daughter's phone to boost on Mariner Blvd. in Spring Hill, Florida. Within two weeks the new screen cracked because the new cover wouldn't close properly. Took the phone back and was told that I would have to pay again. What a rip-off joint. It's a really shady atmosphere in store so I recommend people don't go there. Manager name is **, and he is a DUD!!!!!

Purchased a Motorola phone one month ago. Today the phone started acting up. However, since I had it I have repeated to my callers "can you hear me now?" So sad. So bad. All they do is freaking lie. When you call them they will tell you a tower is down. Bull. Run from Boost. Don't waste your time. Please.

Boost went into my bank account twice and took money out of my account. When my bank went after them, they suspended my phone service without notifying me. I talked to more than twenty people and each person told me something different. I tried to keep the same number but Boost wanted me to pay them more money. Boost Mobile still refuse to give me back my service. I have been with Boost for the past two years so I have no order number or receipt.

I found myself in need of a phone ASAP. I stopped in at the local Boost Mobile store on the west side of town and purchased the Samsung Galaxy S III. I was told they were running a special where they would double the data from 5 GB to 10 GB for the same monthly price of around $50 with taxes. Once I actually used the phone I realized I had made a big mistake. You pay for the phone upfront, and of course there is a no return policy at the store. I found out later if you buy online you can get your money back within 14 days, but the stores are independently owned and operated and so Boost will not support what the store owners do. I never got more than one bar on this phone, and I live in Indianapolis.

I opened my phone and tried in vain to activate my account taking advantage of having prepaid on my account. When I tried to contact customer support, there is no customer support once you have doubled paid.

Bought a new phone and have been unable to get it to work correctly. The tech support is hideous. I doubt if many of their tech people have ever seen a cell phone. Getting through to a real (but useless) person is nearly impossible. It's hard to understand why they are in business.

I payed for insurance on my Boost mobile phone for a year. Need to use insurance, broke screen on my 200.00 phone, they won't even let me pay deductible to get phone fixed. Said I waited too long to file a claim even though my insurance is payed every month. Now no phone **. Hope no one pays for insurance. Ripoff.

Found phone I liked. Transferred my number to Boost for new phone. Phone hasn't worked right since start. Small problem compared to moving and get no service. Wanted my number released to new carrier and Boost store in Jacksonville Texas is useless along with Boost customer care. LOL! According to store they have no better way to contact them. Managed by **. They do not know when she comes in so that you can speak to her. Boost carrier is Sprint... Sprint is under the rug. Screw Sprint and Boost. Welcome to customer service of the future...where giving a ** is not an option!

Your Service, your Customer svc and your phones SUCK!!! Once I have the money to move to another provider, I will NEVER use Boost again. NOT even if you are the last and only provider. How can you stand behind the brand name Boost Mobile?

It is a very reasonable plan, and if it works, it works great. IF! I had several times now that I have absolutely no bar and no service in my own home. You have to rely on mobile phones to work, and even at home I cannot rely on it working all the time. Sometimes there is no service for many hours. What if I have a medical emergency or any kind of emergency? Reliability has to improve immensely.

I have been off and on with Boost for little over 7 yrs. They have screwed me out of a lot of money and I am pissed about it. I think I have talked to over ten supervisors just to get some of my money back and I still haven't gotten one dime. Don't go to them.

I have a cancellation number from March 2015 to discontinue service. This was not honored and I am still billed as of my May 2015 statement. I cannot obtain any information as to how to contact their billing dept. I spent 1.45 hours on the phone talking to reps in El Salvador, Guatemala, twice in Mexico, and once in Georgia, USA. I am still refused repayment for April and May 2015.

I was with Boost Mobile for 5 years. I bought 7 different phones in the last 2 years with Boost. I kept having problems with the phones freezing up and service issues. I finally went to another carrier but I still had $10 dollars on my account and they said they do not give refunds on credits, to me that is theft. If I owed them $10 dollars, they could put it on my credit report but because they say it is in the terms and conditions it is legal. Liars and thieves. Be aware when dealing with Boost, they will steal and lie to get your money. It is hard to believe that they are still in business.

I have called Boost mobile several times in the past week and a half regarding my mobile hotspot. After speaking with customer care on numerous occasions more than 10 times in the past week, I was told to upload my PRL software firmware on my phone, that it was an issue with the phone. Then I was told that it was an issue with Microsoft and then I was told that it was an issue with my computer. After doing everything including troubleshooting with Microsoft as well as with the manufacturer of my laptop, everything was fine on my end.

I started service with Boost 2 months ago. I took a Galaxy S3 in that I had on Sprint. It was clean released. They told me I could use it. The day before my friend was able to use hers the lady said "we have a promotion where you get a free phone and you by your plan." So I got the LG Tribute and then she said "you should get insurance because if it quits working or gets lost or stolen they can send you a new one," so I did. Total came to $90.00. Well I've been experiencing all kinds of problems. Called Boost told them I wanted a new phone. He said "well you have to call insurance." I called them. They blamed me, told me I couldn't have a new phone. I called Boost back. The lady I spoke to said that's not their problem and they can't help me. I canceled insurance and I'm canceling service. They were rude, unhelpful. Boost is a joke.

I have the boost max big phone but it take crappy pictures, and I never have data. I paid 350. Boost is the worst, I will call customer care, they do the same thing I do. Update the prl and that ## number thing that only work for 15 mins, then the dumb phone is back to no data. I NEVER have data!!! It makes me sooo mad, now I am stuck with this dumb big phone with no data. DO NOT GET BOOST MOBILE. THE SERVICE IS HORRIBLE!!!

Today I damaged my phone and was in need of a new one. A replacement phone. I telephoned My Boost insurance carrier at 844-534-3099 and told them of the problem. The gentleman on the phone, the manager who said his name was ** and identified himself as the manager of the "store". He told me that the retail price of my phone was $269. He stated that my insurance had a $100 deductible. I asked him why this is not explained to me the time I purchased the phone and insurance. He stated that the deductibles are based on the cost of the phone. As well as the particular device that is insured. So I told "you mean to tell me that I pay seven dollars a month for insurance and $269 for my phone. Now, for a phone that I can buy for $49 $39 or $100, I have to pay $100 to have my phone replaced."

I bought a iphone 6 from Boost Mobile on Wabash Ave in Springfield, IL on May 4. Less than 24 hrs later it quit working. I took it back to the store and explained what the problem was. She told me to make sure to use updates huh?? It started to work again. Next day same thing happens. Call them and tell them I want a new cell. I was not going to pay $647.00 for a cell that goes to a red fuzzy screen and shuts down. She got rude with me and said I would have to bring it in to have it tested. When I get there she informs me that she does not have a way to test it and has no more cells in stock. She told me I had to take it to a Mac store to have it tested. I do that and the guy from Mac tells me that the cell is bad. We call Boost to let them know she tells me again she has no more in stock. She refused to refund my money. So the guy from Mac tells them he can get one in two days for us.

My son bought me a Boost service phone for my birthday. I was very happy about it and excited to get it activated. I had an ordeal getting Boost phone activated. A online rep named ** set up my acct. Not activated. So I went to Park Wireless 2 store. CSR ** was so nasty. She acted like she didn't want to listen to what I was trying to say. She made a smart remark as I was leaving and told me not to come back to her store. I was upset, my old phone was closed and off... and I could not make a call to get help. I thought she was being a ** and called her on it. I went to Park Wireless 7 store and the man was very helpful. He explained the policy and the online guy had misinformed me on transfer of service. I would just ask you to caution Ms. ** in working on her customer service skills and mannerisms in dealing with the public at large.

I started getting bad phone service. When you call customer service they are no help. They blame it on my phone. I had to buy another phone so Boost could troubleshoot their phone. Sometimes they say it's them working on their equipment so now I pay for a phone that works and I pay for a Boost phone that only makes calls at night.

Recently, my sister and I have both noticed that when we tap on our screens, say our phone button maybe (can't remember all the buttons that cause this) our phones immediately go online. Mine kept opening to the Google Play Store, and now it is simply going online. It is nothing I have done personally, as my internal storage was so low that I could not even add a new contact to my contact list. I could not update any apps, and I did not have this problem before Boost began doing their Upgrades. It used to ASK me if I wanted to update my Boost Zone app, but now I just get a message at the top saying my Boost update is complete. Boost has changed something, and it is connecting my phone to the web and using my data, without my express permission or knowledge. I have very few apps on my phone, due to them calling and texting my contacts without my knowledge.

Boost turns on autopay WITHOUT my input and refuses to refund, even though the phone was never used during the period in question. Phone has NO cell tower reception at home and is a complete waste of money during periods when I do not travel. Yet this low life company charges me for months that I did not pay with my consent. This is a dishonest company that needs to refund money for failing to provide a phone with adequate reception and for abusing its system by activating autopay without my consent, and without even notifying me that I have been charged.

I have been with Boost Mobile for 7 yrs. I am so upset right now. I lost my Sim card 3 months ago. I have been calling Boost for 3 months now for a replacement. I haven't received it yet. I have been told lies over and over again saying that they are sending me one. I haven't got it yet. I can't believe that they would treat their customers in such way. I can't even purchase one from the Boost store.

This phone had so little storage space. I thought well that's fine. I'll store to my SD card... NOT GONNA HAPPEN. No option to store anything to SD card. It's greyed out. REALLY? Ugh how frustrating.

I have been a loyal customer since 2013 with Boost. Well 3 months ago I got a notification for an update for my phone. I followed what the instructions on the phone told me to do and the update was successful....That is where the problems started. I turn it back on the next day to use it after shutting it down for the night to recharge and when I turned it back on the phone was stuck in a bootloader loop so I couldn't even use the phone. I did everything I could to fix the problem, but the phone isn't working. So today I called Boost and explained the situation to them and they told me it is not their responsibility. Boost sent me the update, Am I not mistaken it is their responsibility to fix the problem? And then I requested a refund for the 3 months of unlimited talk/text/data service that I was not able to use. Their answer? $15.00 per month refund.... WHAT???

The service so bad.

I just spent the afternoon with my friend who lost his Boost phone. We went to 2 shops here in San Antonio TX. The first place was where he originally got the phone. It is his business phone. Now I realize that part of this is his fault for not retrieving the text of his pin and changing it to one he could remember. Also his fault he doesn't know where his original paperwork from when he purchased the phone so he doesn't remember the exact purchase date. But in my experience with cell companies this is the 1st time I have heard that without the pin and purchase date there is nothing they can do. That that is the only way they can access his account to replace his phone. And he attempted to call the 800 number but without his pin was not allowed access to a live person. So now he cannot even get a new account with boost. But they seem to be able to get into his account to bill him.

My daughter's phone was stolen and somehow the thieves were able to change her number. She had insurance with Boost Mobile and had only had the device for a little over a month although she had been a Boost Mobile customer for much longer. Boost says they are at a dead end because that number no longer exists in their file. So how are people to get a replacement phone? They aren't. They just get charged as if they will. I have all the receipts from the purchase and the extra money I had put on her account. I also have the box with all the serial numbers. They still say they can not do anything because her number is no longer in their system. Gee wouldn't it be nice if a consumer could wipe out debt like that. Something has to be illegal about this...

I went to the Boost Mobile store in Amarillo, Texas looking for a new phone and the salesgirl said the new Boost Prevail was comparable to the Galaxy S5. Well I had it for maybe 4 hrs. Did not download anything, contacts did not transfer. Did not like phone. Had to reboot x 2. Tried to even get money applied to my bill but no they don't do returns. I can take it to Best Buy and resell or sell it to someone I know. Well you can bet your sweet ass I will not be dealing with them. I have had Boost for over 10 years but I believe I am willing to switch to a contract for this crappy experience. I should have went with my gut feeling.

I am very unhappy with Boost Mobile. I requested to have my cell phone disconnected. However, despite my request and not keeping the phone line, Boost Mobile failed to work with me with regards to partially refunding my money. In addition, they would not work with me with regards to giving me some type of store credit, since they kept my money anyways. I do not think that it is good practice to not return money for a service that is not being used. It does not seem fair to the customer or a good ethical policy for a company to have. I am glad that I am no longer with them. PLEASE DO NOT USE BOOST MOBILE. THEY DO NOT CARE ABOUT THEIR CUSTOMERS.

I was in the Boost Mobile store and was overcharged for my phone. This is my second experience like that. Won't shop there ever. SpringValley NY.

Both my son and I are Boost consumer. We each pay for unlimited talk/text. He calls me each night and the call drops EXACTLY 29 minutes after I answer without fail. At first we thought it was coincidence; however, more than 180 days later, with the call dropping EVERY TIME at 29 minutes, we believe this is programmed into our service. I have NEVER been pleased with any contact with customer service - stupid, rude, uncaring, phone jockeys - who commit spiteful acts. See the other reviews that follow.

I went in to the Boost store in W. Main St in Belleville IL to make a partial payment. I was only missing two dollars of my bill. He was rude and told me there was nothing he could do to help me. I called customer care service department. That guy told me if I paid with my credit card that day he would waive the two dollars. I was at work so I got the info called my husband and he gave them my information. The woman assured him the two dollars was waived.

I cannot get voice service in the Queens NYC Subway stations. I can get data service though. I also cannot get either service in certain areas while others including non-prepaid Sprint customers can.

I purchased the phone last year for my son **. He forgot his password for his ICLOUD account. When he tried to retrieve his account, it locked and was not able to do anything with it. I spoke to the business where I purchased the phone, they were very rude. Then we realized that the Id number is different from the phone number. When I tried to explain to the Apple store about the problem, they also said that I needed to go back to the original store. It appears as if someone switched this phone for a stolen phone. When I tried to speak to the Manager, they did not help at all. The EMEI: ** on the Receipt is a different No: **.

After 8 long years as a loyal Boost customer the awesome people at boost allowed some unknown person to cancel my account. When I called them to complain they said it was all my fault and refused to do anything about it. I didn't give a stranger my pin number, boost did. So it doesn't matter how long you have been with them, in the end you don't matter.

I am a 7 year Boost customer with the same number and a Moto G phone which is 3G and an excellent entry phone. Now boost come with a new plan of 2 GB 4G LTE data for $30.00 where you are limited to 3G Video stream. However if you are an old customer with a 3G phone you cannot enroll. What is the problem; you are already accommodating 3G for video stream. Why 3G phones cannot be enroll. WHO MADE THIS DECISION. Very disappointed. I also would like to see the Moto G 2nd Generation on boost inventory. This is the Best Entry Phone on today's Market. Please CEO, CIO, COO help me.

I'm writing a complaint in regards to your service. I've been a loyal customer of 5 years and your data service is now absolutely terrible. Being a college graduated I.T. person myself pursuing my CISSP, the statement "If you're part of the small minority of subscribers who reach the threshold, you will continue to have data access but your data speeds will be slowed to 2G speeds for the remainder of your monthly plan" is exceptionally hard to believe in the context of "small minority". While I may be a very small minority of your customers, I can certifiably guarantee you there is plenty of 18-28 year old individuals blasting away on 4G streaming 720-1080p videos on their phone everyday. I am speaking from experience as many of my friends are ripping away at Spotify, Pandora, Youtube every single day.

My girlfriend bought me a phone from Boost on April 2 and I bought a card for it. They told me unlimited talk, text and data. I just got a text from them saying I used all my data for the month and it will be reduced until May 2. That to me is not unlimited data, more like limited.

I never thought I would have to write and share such a bad experience with Boost. In the last six months I’ve been through five different phones. Three of them because of the service and now this one is freezing. I took it in yesterday and they told me I needed a new phone because my screen doesn't work but late last night it started working. That's how I am texting now! I spent a lot of money on these phones from LGs to Samsung Galaxy to ZTE LTE and others. It's sad and now I have to spend again and I have lost contacts because of this. I also have never been able to talk and get on the internet like other services! You can check my info and see how many phones I bought. Not dirty phones from Boost. I may have to switch. I can't afford to keep giving out my money for phones every month. I just need to know what can you Boost do?

I wouldn't recommend this company to no one. Their menu doesn't let you speak to a representative when you call 611. The phone doesn't work half the time. I'm going back to Net10. No more of my money will go to such bad services. I will be writing a letter to the corporate office of Boost and Sprint. This company has gone downhill in service.