Boost Mobile Reviews

Two years ago, I switched from cricket wireless to boost mobile. My biggest problem with boost mobile is their insurance for their phones. A year into having service with them, I had to replace my old phone because it would not charge. I was told by a best buy boost mobile representative, that I could pay $14.00 & get the full $149.99 towards a NEW phone if anything happened to the one purchased. Here it is, a full year later & I have to pay out of pocket $160.00 for a new phone. I also don't understand why EXISTING customers, don't get incentives sure as free upgrade after a year (loyalty program), or receive discounts on phones just like NEW customers. Other than these two issues, I have no problems with boost mobile.

I have had boost for five years at least and was always fine with it until I went without wifi at home last month and when my data capped I never got it back! Paid my bill in full two days ago to start my new month and still nowhere in my town or surrounding city do I get 4g (where I always used to) or even 3g! I can't even load a webpage or facebook without being on wifi. When I needed to use navigation yesterday, I was screwed because no data service ANYWHERE. The 3/4g symbol has been m.I.a. for a week. I have a galaxy s3 that I paid full price for and am very disappointed...

I purchased a phone from a home shopping network. I requested confirmation that I would have service in my area before I purchased this phone and was advised I was in an area of excellent service. I live in a little town in Pennsylvania. So I purchased the phone and tried to connect the phone. I was unable to ever have the phone activated. I had signed up for automatic payments from my credit card. I lost approximately $115.00. Every time I tried to activate I was advised I would have to authorize monthly payment of 50.00 which I did. I tried to call the phone number for customer service. I was told they were working on activating phone service in my area and this could take a few weeks.

The phone shuts off when it wants to. The reception is horrible, and half of my calls are disconnected. The data in these phones are very bad as well. If any of you have had any of these problems or any other problems you can go to the federal communications commission website and file a complaint. Thanks for reading.

Once I reached my data (unlimited but reduced speed once I reach a fairly low limit) "cap", my speed is reduced. But it never returns after the billing cycle, instead it just gets even slower the next month. It took an hour just to open this webpage. Netflix impossible, facebook in if you want to get status three days late. It's basically useless to connect to anything via web.

Their service isn't unlimited especially if they cap your usage, their phones are seriously OVER PRICED!!!! Long time customers get shuffled around and then they get no special deals on phones for being long time customers... SERIOUSLY CRAP!!! News flash not all of us can afford $599 for a new phone, it's sad the only way to get a Galaxy S5 is to go to Rent a Center a place you get furniture and they want three times the amount for the phone.. Hilarious for people who can't afford the Apple Iphone 6 like myself.. People like myself or anyone who are disabled or not disabled and can't afford to live is ridiculous we can't afford to wipe your butt with good toilet paper and for sure struggle to enjoy playing a game on your phone or watching a movie. I think all of BOOST MOBILES UNHAPPY CUSTOMERS SHOULD RALLY TOGETHER AGAINST THE COMPANY WORLD WIDE AND SEE HOW THAT TURNS OUT.. I bet if it was them they would be irate if they were the customer.

I switched to boost mobile for the wifi. Basically, after one day I run out of 'fast internet' and get switched to the 'slow' speeds. But there's only 1 day my speeds are about right and that is the day before my bill is due. Whether I have 500mb or 6gb, this is the case. I run out of my 'high speeds' as soon as I pay my bill. I am not happy with service. Also I can't even watch youtube in low quality on my phone. It only allows high quality so I can't watch youtube at all except that 'one day' before I pay my bill and since it is a small screen, low quality is just fine. It is better than no wifi at all, but I am not happy that it is slow all but one day a month and can't even enjoy anything remotely fast any other day.

I have been a Boost Mobile customer for several years and the service is progressively getting worse! Original plans have changed, customer service is awful and technical issues are constant. I am currently in the process of finding another service provider with no regard for cost simply because Boost has gotten so bad. I see many incentives for new customers and none for existing customers. I would NOT recommend Boost Mobile to anyone!

I lost my phone and Boost promptly replaced it with a new one. Not a refurbished one like every other company I have been with...I pay 40.00 a month with unlimited every thing...I've been with Boost since their inception.. I would highly recommend Boost to every one who is sick of companies that charge way too much...as long as I get the same service I've been getting forever...I'll never leave...

They telling me that the phone is unlimited data. But after 15 days they start to send me email and text that my data reach the limit when I'm paying almost $60 a month.

My disabled brother lost his cell phone recently so I ordered him another from Boost Mobile online. Someone turned it in to the police department. I tried to cancel with Boost online while it was still in *processing.* No option to do this. Called directly and was shuffled from one customer service rep to another and sent to voiced recordings for closed departments. It would appear they wanted the phone to ship so that I will have to pay a $25 restocking fee once it ships and I return it. Really? A company this size and this is how they do business?

Called BOOST to close my account. First of all there is no menu item on the phone or online for closing the account. I was eventually able to speak to a representative by selecting the option stating I had a billing dispute. After a few minutes delay, I was transferred to a representative. I told her I needed to close my BOOST account. The representative put me on hold. She comes back.

I uploaded $40 on a rechargeable prepaid card and upon trying to redeem it the card did not work. After several frustrating arguments between Boost and the store manager at the place of purchase, not one person was able to help me. Both companies kept pointing the finger at each other. Even with the original receipts, bank statements and the prepaid card not one person wanted to try to assist me. I will NEVER use prepaid cards ever again.

You have MADE it worse than ever before. I know you have a cap on the data. But now it buffers so bad you can't even watch Netflix. At least before it just slowed down. Now it totally stops. It takes at least five minutes between buffers. You can not get unlimited if you stop me. I know you are trying to sell the ten gigabytes of data plan. I can't afford it especially since I have to give up my spot on this plan. You guys are totally unfair. How can you say it is unlimited when you stop it after two hundred and fifty megabytes or something of that nature? You are stopping me now! Before you used to be able to use it. But now it stops. There is no unlimited plan.

I live in Hawaii and in Waianae our home town, Boost Mobile is the worst phone service provider Ever. We are going thru 2 Hurricanes right now. Thank you Jesus, the weather is being good to us. Any how I pay my phone bill on the 3rd of every month and I just have the basic plan. Well where I live is called Maili and for the past few months between the hours of 8:30am - 4:30pm, the most important time of the day, my See Ice doesn't work. Boost Mobile reps say that their Towers are down. Poor Excuse. :-( :O :-( Now it is going a whole week since my phone doesn't or haven't been working. So with this Hurricane, mind you (2) hurricanes back to back, I couldn't make and still can't make any emergency phone calls. I would have to walk 2 miles to get service.... Now I'm pissed and I want my money back, plus credit for an extra month or go to small/big claims court....... Boost Mobile, Get Out of Here!!!

I am an Emergency Medical Physician Assistant. I travel the country working locum assignments. Unfortunately, the hospital I currently work at has terrible reception with Verizon. It was suggested that I get a Boost Phone as their service works well in the confines of the Hospital. I paid in advance for 3 months, and find that I will be leaving early to go to another hospital out of state where I know my other provider works well. Boost refuses to refund me, the credit I have on the account for my next month's payment. I could understand not refunding me for minutes I did not use in the current month, but not refunding a credit for the next month? This is absurd. STAY AWAY FROM BOOST... SUCH A RIP OFF.

IF BOOST MOBILE COULD SUCK MORE, I DON'T KNOW HOW!!! I had a cheapo phone, and had connection issues with Boost. I then purchased a Galaxy S3 and continue to have problems with Boost. They are nothing but a bunch of liars!!! On several occasions, I have had to contact them and they keep telling me that their service is working just fine. My data connection keeps stopping, and I have not had 4G service anywhere in the city that I live in, not once! I am on Social Security so the Galaxy S3 was an expensive purchase for me. I pay a boost for service they claim to, but do not provide!

Went online 8-2-14 to order a Boost Mobile cell phone to replace clonked one. I was twice denied due to billing add being a PO Box & shipping add my physical location. Checked Visa transactions 8-3-14. Showed pending charge from Boost Mobile $59.49 when I was denied twice the previous day. Boost Mobile, the worst CS ever. You will never talk anyone where English is the 1st language. Called BrightPoint 8-4. Asked if they could fax over info needed to by bank to release funds they illegally took without any notification. They refused, said 5 days before anything could be done. Available to any organization, individual needed bringing legal actions - feel free to contact me.

I called and spoke with a sales rep regarding a promotion (i.e., $100 credit for new customers). I spoke and asked questions about the promotion for about 15 minutes. The rep told me that after I ordered the new handset and received it, I should go online to activate a new account and a $100 credit would automatically be credited to the account. I received the phone today and went online but did not see a credit so I called Boost. I was told that there was no promotion and the $100 credit promotion had expired last June. I told them that I just spoke on the phone with a rep four days ago and asked several questions about that particular promotion and not only did he NOT tell me it expired, but he explained to me the process of how to get the credit after I ordered the phone.

I have had Boost Mobile for 3 years. The first phone, I had dropped calls all the time. It was impossible to have a conversation on the phone and important phone calls were ruined from being cut off constantly. I called Boost so many times and was told there was nothing they could do. I finally bought a more expensive Boost phone thinking it would work better. It did not! It is actually worse than the first phone! If I go to a different provider, I am out for the price of the new phone... over $200... plus the cost of a new phone! Boost is horrible! I would not recommend to anyone! Customer service is horrible! You never get to speak with a person you can actually understand!

In May 2013 I got a boost mobile as a temporary holdover while I started a new medical practice (so patients could call etc.). In October, the phones were up and running at the new office, so we cancelled the Boost phone and thought all was done then. Now it is July 2014, and we got a message that the boost account was still active, and that they had been adding money to it, despite the fact that phone has not been on for 10 months! Essentially, they have been stealing money from us for nearly a year. The only reason we noticed is that the credit card they were using expired. After nearly 2 hours of hold and being transferred, they hung up on us (for the second time) after insisting that there was no record of us cancelling. So, since we assumed someone on their end would do the job we asked of them, we have been robbed. They will do nothing to rectify the situation, so we are planning on a law suit.

I just got off phone with customer service at Boost to ask why I wasn't going to get my 35.00 payment I was promised if I made all my other payments on time reward (shrinkage plan). Was told they couldn't find any such plan for the hydro kyrocera phone I had. Was sent to 3 different people with the same phrases read to me about the plan. Really what do they have cards they read from. And not 1 person spoke good English (GO FIGURE). Bait and Switch is against the law I thought in Florida. Told customer service that and she said go find where they had that promotion for my phones and do what had to do. They will not stand behind anyone people, so buyer beware!

July 16, 2014: I called again to Boost Customer Service due to the fact that I've never had a 3G signal (but charged for 4G signal due to the cell phone I procured). When I was transferred to Technical Services dept. I was disconnected. I called back only to be denied access to Technical Services (Martin in Mexico). I had called June 18, 2014 regarding the same problem and made arrangements for the manager to call back (calling on landline not my cell phone). Never had a return phone call. I've tried to reconcile this issue for almost 2 years but get the run around by whomever answers the call (Mexico, Philippines, etc.). I always pay my account timely, but no resolve. I missed calls from my family members warning me to take cover due to tornado warnings posted in the area where I live (July 8, 2014). I cannot trust in their services in the event of an emergency that I can get a call out (I can only get 1-2 bars at home). I cannot get system updates, calls, etc., that I pay for monthly. It is time to get my money back for the services I have not received and guaranteed.

When I first got my phone a few months ago, I could not receive calls. I paid over $300 for the Galaxy S2. One particular agent had me to take out the memory card. She told me to get a hairpin, push down on the memory card area until it pops out. I couldn't seem to do that, I was damaging the phone. When I took the phone to a Boost store, I found out there WAS NO MEMORY CARD in the Galaxy S2!! I should've took off running then. Finally got the phone issue straight. Now, I can't seem to send a text or receive phone calls from my office. I'm at work for about 10 hours a day and the phone is useless... I need to go elsewhere.

I purchased a ZTE Warp a few months ago, and at first it worked great. Then the screen started to freeze and troubleshooting wasn't working. It got so bad that the screen no longer worked and the phone became impossible to use. I contacted Boost insurance and they quickly sent me a replacement phone. The replacement phone has not worked since the day it came in the mail. It is constantly dropping calls and Boost customer support has been telling me that it is the towers in the area. Which is a lie because I am able to access the internet and receive/send text without any issue. I just can't make a call. So I called the insurance company back to have them send me a new phone since I already paid my deductible. They won't send me another phone until I send them my old one and they will not refund the money I spent on the deductible. Went to Radio Shack to look at new phones and they told me the ZTE Warp is garbage and has had ongoing issues that have never been resolved. I will be purchasing a new phone and cancelling my Boost Insurance. Radio Shack offers way better protection plans for less.

6+ YEARS CUSTOMER OF BOOST MOBILE MONTHLY UNLIMITED - I've been a long time Boost Mobile customer. For the past month and a half, I am unable to connect to PUBLIC Wifi networks. I have troubleshooted several times with Best Buy, My ISD Department, Boost Mobile Customer Care (TERRIBLE SERVICE - UNBELIEVABLE), online forums, etc. They offer no solution for my phone and I've done a factory reset. I am being told that it is a Boost Mobile issue, replacing my phone will not remedy the situation. This is not okay.

I purchased a phone a few months ago and went out of town the next week. My phone started shutting off for long periods of time and now the buttons light up at the bottom of my phone but still a blank screen. I called customer support. They insisted if I take my phone back to the store where I purchased it, they would fix it or switch it out. But it's been 3 months. I don't believe a word they said but we shall see.

I don't think it right how Boost customers are treated. I'm on my second phone from Boost. My first phone started freezing up, calls dropping so I bought another one. The first day I got it, it froze up. It takes 2 days at least to charge to a full battery. I let it get cut off one time because I wasn't able to use it. I paid my daughter's bill and her phone is still off. They talking about it didn't pay the taxes. No, I'm moving to T-Mobile.

I want my money back. They have given me the poorest service ever. They take your money and that is it. You can never speak to a person. I want my money back from the phones I bought so I can go somewhere else.

I purchased a new ZTE phone from Boost Mobile on March 3, 2014 and within 2 days I was having issues with the phone. First the sound went out and I had to use headphones for almost 3 days before the sound came back. Next I couldn't save anything even though I had purchased a new larger memory card. Both times I went into the Boost store they tried fixing the issue but ended up telling me to call customer service and nothing was resolved. I even called ZTE when the sound went out and they did nothing. I have more dropped calls than a little and when I call customer service they tell me that they are working on the towers and the issue is never fixed. Now my screen keeps going black and I can't see anything that's going on with the phone. I have called customer service several times and I have even been hung up on when I asked to speak to a supervisor. I have been in to several Boost stores and nothing. They want me to send the phone in and told me it would be 10-12 days before I get it back and I asked them what am I supposed to do for a phone in the meantime. Something needs to be done cause there are a lot of unhappy Boost customers.

I want my money back coz my account never had data coverage.

When you sign up they tell you everything is unlimited, which is a lie!! I've brought at least 20 people to Boost several years ago after Sprint and the nightmare billing with them, thinking this was better, but I find out they are basically the same company. They promise shrinkage, which never happens, and double bill, and please don't easy pay with your credit card, it will be problem after problem. And they also at 2500/g for data, virtually shut your data so you can't stream any more movies. Then you call in and they want to upsell you a different data plan for 20.00 more a month. The rep I spoke to said "I know this company is bad and they lie to customers" and he uses another carrier. DON'T USE BOOST MOBILE. They are the worst ever!!!!

Boost was very good until last fall 2013. I could not hold a call for even 30 seconds before it would drop. I called over 20 times and logged problems, only to be told that they were fixing and upgrading the towers and it would be fixed in 1 week, 3 weeks, etc. Each time, I was told it was going to be fixed, only to have more and more reoccurring dropped calls.

I've been a loyal Boost customer for almost 5 years. I still am by default. Boost gave my phone number away. In the middle of active service. On February 14th 2014. Valentine's day. I had upgraded to the Galaxy S 2 a few weeks prior and paid for more service. After hours of online advice, I finally reconnect my daughter's boost phone and call customer service for their run around. ALWAYS a mess talking to boost customer service. 3 hours and 45 min later, I'm finally just hung up on. I still don't know what's going on. In the morning I called my phone. Some guy answered! I go to radio shack for help and nothing. They tell me boost will only give me a new number. I want MY number. Or I don't want their service. They wouldn't even credit my account for the money I just paid because my account no longer existed.

I pay my Boost mobile faithfully and early each month. My shrinkage never goes down because the insurance fees always go up so I keep paying the same. They always tell me it is because of the type phone I have. I'm done with them.

I have been a Boost customer for years. When I signed on with them, I had unlimited everything including DATA with no throttling. They have promotions for new customers like free or reduced phones, service...old customers get nothing but they want to impose new rules across the board. Throttling data from 600-1400 kilobytes to 128 kilobytes once you reach 2.5 Gb. You don't even know if you really used that amount. The right thing to do would be grandfather in old customers like some other carriers do. I feel they are now just ripping people off and the throttling rate is insulting, reduced to approx 1/10 of what you should be getting. They are also trying to push a more expensive plan. You can't get in touch with anyone to talk with other than parrots that repeat nonsense. I feel Boost is scamming people and then hide from us.

It's actually really simple, to qualify for shrinkage you have to pay your bill ON TIME for 6 months before they'll lower it. I'm on the $40/month plan right now, myself. If you want to check on your bill due date and shrinkage status you can do so from your account screen online. When you make that 6th on time payment, your next bill will be less. It states in the Terms of Service that if you change phone TYPES (ie: blackberry to android, or android to iphone, for example) that you're changing rate plans and lose shrinkage status. Just because you don't read or understand the TOS doesn't mean you're not required to follow them, or that the company won't stand by them.

I purchased the shrinkage plan for unlimited everything. The phone I purchased stopped working after 4 months. I contacted Boost and they told me to contact LG, LG told me to contact BOOST. So I had to buy a new phone. After a year and a half, I still have not gotten any shrinkage and their excuse is because I purchased an Android phone which is $5 more a month and because I purchased the phone, my shrinkage started over. Which is BS!! I keep complaining and still they say they didn't receive any complaints and that my bill will go down next month. 3 months later, it still hasn't gone down. I have switched services. Since my complaints are unheard and they have lied and done nothing. I have kept all my emails to the complaint department and have taken further action. I DO NOT recommend BOOST services to anyone!!!

Upon originally starting my shrinkage plan, I was told my bill could get as low as $30-$35. I was just recently told by Boost that I've reached the maximum shrinkage bill at $40. Ironically, all customers starting plans in 2014 get $40 unlimited usage. So I'm not understanding, one, where any shrinkage applies to me versus new customers and, two, 2 hybrid I'm now not allowed to shrink down to $35.

I had money left in my Boost account when I transferred my number to Verizon because my Boost phone dropped calls and when I got Boost it was for unlimited web access, another Boost lie. The service sucks. If you leave the main roads or big towns way too many places that don't have service... but after I switched Boost tells me the money on my account is lost. I am going to report that to the Better Business Bureau.

I went to Newnan, GA to buy this phone... After purchase, I notice It had already been written in box... NOW BOOST... a whole other problem But the SALES guy... yeah right! Anyways... you notice how it jumbles words... I'm doing everything I can NOT to but it's really messed up: screen freeze, slow, can't upload pic, real CRAP. This is what I PAID FOR??? No, this crap is going back. Just wanted to give heads up. I think... Well, I know they're not supposed to resell crap. Just the latest of what a monopo... see I tried 3 times to fix.... A CRAP...

So I bought a 100.00 dollar phone from Boost, had the plan for about six months but I just got this phone about two weeks ago. But now I can't hear people talking to me or I can't talk to anyone unless I put it on speaker. I think I should get either a discount and if I don't I'm dropping this service...

I'm given a lot of run around with this customer service, this tower outage and the lies. I have been told ea. month for 3 month I can get a credit - for this terrible service. When I call as instructed, they tell me they can credit my account but when my friend calls, he gets credits ea. month $20. I can't hold a conversation without the call being dropped. Boost Mobile is horrible, and sexist.

When I went to the Boost store to buy my phone, I also paid for the plan. My service was never turned on. I called Boost and was told they never received the payment, so I called and tried to refill myself and my service was turned on and working for a couple mins and then it shuts off and says low funds again. So I make another payment online and that ended up working. A few days later I call the automated system and it's telling me I paid for next month's service as well. How'd that happen? They told me my first payment at the store did not go through that same day I paid it. My second payment turned the service on and then back off after 5 mins. The only payment that apparently went through was the third one.

I purchased a Boost phone in Sept. Already phone freezes up, shuts off by itself. These phones and service is not worth it. Just because the price for service is so cheap don't jump at it. The phones are junk.

I have the Boost Mobile monthly shrinkage plan and every month it goes down five dollars when you pay on time. I did my on time payment this past month but instead of shrinking it went back up to $40 when it was suppose to go down to $30. I kept calling customer service only to get hung up on or transferred the whole damn day without any solution to my problem. Finally, I get a hold of a rep by the name of Gina ** who had the worst attitude in the world. She tried to lie her way out by saying that my shrink plan starts at 55 and stops at 40. That's a ** lie because I went down to 35 and it doesn't say ** on the Boost shrink plan about stopping at 40. Keep scamming your customers...

I just got a Boost Kyocera Coast. 3-28-14 it stopped working. I went to the Boost store and they gave me a new one. 3-31-14 that one the speaker sounds fuzzy. I went back to the Boost store. They would do nothing with the phone, said it was the towers. So getting out of the car, I dropped the brand new phone and the screen breaks off. I go back to the Boost store and tell them. They would do nothing because it got broke. I paid for a phone and have had it less then 2 weeks. I am going to have my phone shut off. You people lost a customer of 3 years due to this poor customer service and crappy phones. Its not like it was a smart phone, just a simple flip phone. I am very disappointed.

Been trying to get my boost phone activated since Friday morning and here it is Sunday already and it's still not activated! I have talked to 7 different people in customer care today, I either get hung up on or they can't speak English very well so I couldn't understand them, so asked for a supervisor who I never got. Paid my months payment and my phone still is not activated! I'm very very tired of bad customer service every time I call. It's been going on for way too long!

I have had Boost Mobile for a couple years now. Service has always been slow and even though I have purchased 9 GOOD EXPENSIVE phones; something always goes wrong =/ I always pay on time and I have been calling every day for a week already. Customer care reps as well as supervisors keep me on hold for at least 45 minutes then transfer me back and forth without fixing my issue. I have a $40 extra balance on one line and $20 on the other. I need to sell a phone for financial reasons and asked customer care to transfer the $20 onto the other phone and they said they "have a non-refund policy". It's not a ** refund! >=/ They said they could sends the money back to my bank if I paid with a Visa which I did then transferred me to a supervisor to do it because "only management is allowed to"... So to make it short (after this long yes), I wad transferred exactly 9 times in the last call after 5 transfers and being gang up on just yesterday... Nothing was fixed and I have to pay another month just to not lose my money. Boost has lost 3 customers for life... I'm so angry that they're such thieves to loyal customers.

Less than 2 weeks ago I purchased a phone from a Boost Mobile store in St. Petersburg, Fl.. I bought the phone in the early afternoon (I told the salesman I wanted a 4G phone) and was told that I had to pick it up at 6:30pm as it needed to be activated, and the tech. wasn't there to do it. When I went to bet the phone, it (a brand new phone) was handed to me in a plastic Ziploc baggie along with the book and charger. When I got it home I discovered (since there was no box) that I got a 3G (Motorola Moto G).

I am pissed!!!! I haven't had service for the last 5 days, I've called them every day and get the run around. I run my business from my phone. I do alcohol monitoring for probation and parole and I have lost at least one customer that pays $360 a month. It's my livelihood that they are messing with. I want to know how they are going to make up for the money I'm losing because I put my trust in their phone service. They didn't give any warning before they shut the towers down for the last 5 days and still out. I want reimbursement for what I'm losing due to their blatant disregard for their customers.

I cannot call out or receive calls with my new phone from Boost, talk to customer service ask if I can return the phone get money back because phone has not been working for days, she said yes! Take it in to the phone center where I bought it call them back and they will credit my card, I get there and Boost said that she just told me that to get me off the phone and they do not take phones back and that my phone was not working because of a Tower problem in my area, but why was my friend's phone working who lived couple houses down? Customer service tell you one thing, store tell you another, so I'm stuck without service, my time is not their time! Its a headache.

I was a Revol customer for ten years and they went out of business. My husband and I went to Boost to get new phones and transfer our number. We were lied to and told that our Revol phones would work a few days and then I would turn on the new Boost phones and they would work and our number would transfer over. Well they stopped working that night and our Boost phones were not activated so we had to return the next day and the same sales man who sold us the phones said Revol lied to them and didn't keep the phones on and they didn't release our numbers yet, to give it a few more days. Three days went by and the phones were still not working. So we used a family member's phone to call customer service.

Boost Mobile is the WORST cell phone Company. There is always a service problem and always deceiving customers. My complaint now is that ILLEGALLY Boost Mobile is charging me $0.15 for each call that does not connect. I call them to requested give me a credit for the total of $22.45 for each $0.15. They have charged me for not connected call, since NOVEMBER 2013 calls until JANUARY 2014 and they refused, arguing that one can only stop ringing phone 3 times and if the 3 rings do not catch you have to close the phone. For the 4th ring, nobody answers the call. They charge the $0.15 (immediately the cell phone ring 4 times, charged the $0.15, nobody answers the call and continue playing). That is totally illegal and abusive.

I paid 20.00 for prepaid cell phone service. The original policy was clear. If I had money on this account, there is no expiration. Now they changed that policy and states, "If you do not pay more money although you have money on the account in 90 days, they just take your money and not provided the minutes you paid for. They refuse to refund that money. The results are your money is taken by theft. You're paying for a service you are not getting. When the service says prepaid, this means you have paid in advance for the service. This means the service does not end until you have used up your money.

Any time I've dealt with Boost, I've received bad customer service (that's putting in nicely)... But this takes the cake! I dropped my phone and cracked the screen. Paid the $100 deductible for Assurant (Boost's phone insurance) to replace my phone. Get the "new" (I'm sure poorly refurbished) phone, but from the moment I activated it, it had a major problem that interferes with and often prevents me from using the phone just about every time I use it. Called the ins. co. about the issue, was told to call Samsung since it is still under warranty. SS is more than willing to fix it, but the only way they can is for me to send it in. Samsung doesn't (and shouldn't) offer to give a loaner phone while it's being fixed... AND neither does Boost.

My call with a customer service agent was just disconnected by the agent. My issues were 3: I was overcharged on my monthly bill on 12/8/13. My previous monthly November charge was $35 and was then bumped to $55 when I exchanged my phone due to defect and the LG Venice I had was defective and have exchanged it in store 3 or 4 times and finally bought a different phone.

Boost turned off cellphone. When I tried to call each office sent me to another 800 #. Finally given one 866 number and never answers at all, just sends you to voice mail. After six min. in the meantime no way to get cell turned back on.

For almost a week now, I am not able to make or take phone calls nor does my text messaging work. It works just fine at home, but I work 40 hours a week plus at my job and that's where my phone does not work at all! I have my second bill due in five days and am seriously debating what I am going to do if they can't promise any changes.

I have a very DEFECTIVE Samsung Galaxy S2. I have complained and complained to you and Samsung to no avail. Samsung claims since the phone is still under warranty and was purchased from Boost Mobile, that I should take it back to them (YOU) and have them (YOU) refund my money. I talked with a representative named John who I think is a floor manager and he agreed to issue a 50% off coupon for my next purchase, a Boost Mobile phone which will expire in 30 days so I better make up my mind fast. I asked him if he could extend the expiration date on the coupon and he claimed that he could not.

Paid Boost $40 dollars on Monday November 18, 2013 @ 3:30pm. I could not receive or make calls or texts. Called customer service on Tuesday November 19, 2013, was advised a tower was out of service in my zip code area. I was in a different town & was able to make the call to customer service. The care service associate stated they were working on the towers, but she would pinpoint my area & prioritize it. Woke up on Wednesday November 20th, 2013 still no service so I called Boost again to request a refund. Was told that Boost does not give refunds.

Do not buy from Boost mobile. They don't give a ** about their customers. All they care about is jacking up their high ** prices for their phones with their ** ** service that doesn't even work where I live. Had I known this before, I would have never purchased a $400 phone from them and even though I only had the phone a week they don't do refunds. And don't even get me started on their customer service reps.... Pathetic just like the company that pays them. And it's not even about the money because $400 comes and goes anyways but how dare you get someone's money for a service and not perform?!?!

I paid $300 for a Samsung Galaxy S2 telephone and within 60 days, I was having problems. It would shut off and not come back on. I would have to remove the batteries and re-insert it several times a day to ensure that it would stay on. The battery would not hold a charge even after I kept it on the charger for 24 hours. Sometimes it would not allow me to type to respond or send text messages. It was the worst WASTE of $300. Lord knows I wish I could get my money back. I worked hard to save up for that phone and it was not worth the plastic used to build it. I will never buy another Samsung product EVER AGAIN in life! Boost Mobile won't take the phone back or even fix it.

About two years ago, I had purchased two Boost Mobile phones for my niece and I, to use temporarily before getting our iPhones. We used our phones for less than a month. One of the phones, until today, is still being charged. I have four different bank accounts and does not balance one because I don't debit anything out of it. I was looking through my statements and I did not notice until today that I am still being charged the $50/month. I called to ask for a refund, and all they could say was that they have a no refund policy. They can't refund me for the mistake that they did. I did not authorize them to do an automatic charge. I am so angry!

Phone signal sucks about a week. Please fix the problem. I need my phone. Can't contact anyone and so inconvenient.

I have been a customer of Boost Mobile for 10 years and I've never had a problem with them until now. I've called and they have done absolutely nothing to fix my issues. If we pay to have service we should get the service that we pay for and I think Boost Mobile needs to credit every single person that's having problems not being able to get on the internet or make a phone call or anything like that. They need at least have one month free service for the inconvenience me and several other people that are on disability need to be able to use our phones without them dropping calls and not get service send the signal dropping.

Boost Mobile has been under repair, "fixing their towers". Well my phone has been dropping calls for about 3 weeks, nonstop. I can't use my phone because I know my phone will lose the call, so I called the customer service number to see if they will credit my account because I don't think I should be paying for a month's phone service if my phone is not working. Their service rep told me that they're sorry and that the only credit that can be provided to me is for $2.00. What in the world is $2.00 going to do for me, also they never even once let any Boost Mobile customers, know of their down line or repair. They have very rude reps. They did not help me in anyway, so really I'm paying for a terrible phone system that will do nothing for me. WOULD NOT RECOMMEND THEM TO ANYONE.

I started with Boost about 4 years ago and the plan then was Android for $35 with shrinkage & you had to sign up to get it. We did and we paid each month on two accounts. We are in an area where Sprint towers service well, so our coverage is great. (To anyone complaining about it check coverage before buying a plan!) AT&T does not work here, nor does Verizon. We buy our phones at BEST BUY and get the black tie plan, because as with ANY cell phone they get dropped, wet and dirty and they break. BB plan is $40 and replaces it regardless! Plus you can trade in old phones for discounts on new ones. Never pay full price.

Someone stole my phone. They went on my account and changed everything and even the number. After I got my new replacement phone connected, they just disconnect my cell and I call Boost. When I called them they said the number is not on their system. I called and called, no one helped me. They just kept saying the number never existed.

Have had to contact Boost customer care several times with different issues (in 57 years, have never had to contact a company as many times as I have Boost Mobile in one year). Each time I ask them not to call but email me because they call at the most inconvenient times when at work or asleep. Each time I end up with a voice mail letting me know they called, period, the end. They won't address any problem you have in writing. Probably because it will bite them in the **. The current problem is these stupid mobile IDs they want you to download. They are of no value except wasting your battery time yet they continue to use nagware 4 or 5 times a day to have me download this crap. Our office of 43 this month was researching which phone company each employee was going with since the company provides them. We voted Boost Mobile down 100 percent.

I am with Boost Mobile and been with them for over five years. I was happy for the first couple of years until I purchased the ZTE WARP SEQUENT or at least I thought it was from them. This phone is crap and anyone who purchases this one is going to be very disappointed. Don't purchase from Boost Mobile or you will regret it. They will treat you like a king or a queen when they know you will buy from them and then they will treat you like dirt afterwards. Don't be fooled like I was.

I have been using Boost for the past 7 years...so I just got a Galaxy 2, paid 789.00 for 2 phones, maybe 800 dollars. Anyway, my 15 year old son got my phone suspended while I was at work. So when I got home I call to see why I was suspended. So I asked what would I have to do to get it unsuspended. They told me I can get it back on in 90 days I am suspended for. Ok so after my 90 days, after I had to buy I new Boost phone think it was a temp until my phone get turned back on after 90 days.

This company offers nothing good. Customer service, accounts, billing, and refund policies are the worst I've experienced (says a lot since it seems all the companies are now becoming connivers). In specific once you have given them your money do not think you will get it back regardless of the reason. They have a no refund policy and they mean it. I was forced to port my number back to Verizon and Boost cancelled my account with no notice and refused to return or credit me for the money in it. TOTAL CROOKS.

The service is horrible and the customer service also EXCEPT for Mike in the Dominican Republic. I worked in IL and the region for six months and I might as well as NOT had a cell phone. I had to get a Skype account and bring my laptop with me wherever I went as Boost dropped calls or had no service. HOW awful - it almost cost me my job - Thank goodness for Skype. Additionally, Boost charged my ATM card illegally when I have a manual plan and only use my ATM card to make payments. They captured my information and used it unauthorized. Boost is running it out of my account as a pin ATM purchase.

Vesta Boost mobile continues to charge my credit card after I cancelled my service with them. They will not give me a confirmation number when I speak with them. Capital One fraud department offered to block them from charging my credit card. The next monthly statement shows a charge of $59.30 for month of June.

I lost my phone in May. I notified Boost Mobile in June by phone and by email. Boost Mobile responded to my email, and suspended my service. However, because I was on auto pay, they continued to bill me. Once you elect auto pay there is no way to disconnect it or change that "feature". Boost Mobile will not refund the amounts that they have billed me in error. They bounce you around between multiple departments, or hang up once you identify yourself. "Derek" is rude. I got him three times in one round robin of 12 bounces. They refuse to connect you to a manager. They refuse to disconnect the auto pay. Then they lie and tell you that your phone number and credit card info is not in their system. But they still manage to bill you.

I signed up with Boost about a year ago on the 19th of the month. I never missed a payment always paid on time. This month suddenly my bill date changed to the 18th of the month. I called customer service to find out why. I spoke to five different reps. and each had a different answer. I finally spoke to a supervisor. She told me that with Boost your billing cycle is good for 30 days. So in a 31 day month your billing cycle will change back to 1 day earlier. The odd thing this never happened to me before. This was the last explanation that I got. Now I really don't get this, because this never happened before. My question is, has anyone had this experience before? Is this their policy? Can someone let me know what the policy is?

The signal is not good. I'm on the internet trying to play videos. They're so slow or they don't work.

I am very frustrated and angry with Boost Customer Care. I am shocked that a company as large as Boost does not care about the customer and serving them. My service has been disrupted for 2 months with drop calls and not being able to hear others on the call or they cannot hear me due to the tower issues that have been verified by your reps. I will never do business with Boost again, nor will I recommend them to anyone. I have been a customer for a 3 years. I was only requesting a refund to my debit card due to the break in the service which is not fixed. I have been told for weeks now that it will be fixed the next day and still horrible reception with drop calls. I had a family emergency and was unable to communicate due to the disruption from Boost service. This is unacceptable. The worst customer service experience I have ever encountered in my 50 years of life. I was tossed around for 5 hours today with Customer Care. Big waste of my time. Boost should be ashamed. End result, no refund for their poor service and I take my business elsewhere. The refund requested was only $70. I will certainly share my experience with others and will never recommend Boost Mobile to anyone.

I had to turn in my previous phone because it was a walkie talkie phone, so Boost trade out a phone... The phone they sent me worked for a few months and then started going haywire. Now they refuse to replace the phone that they sent me. When I have already spoken to a representative from Boost who gave me a case number and everything to let me know that my phone was in the mail nevertheless they had the address wrong, cancelled the phone, and had to call them again to start the process all over again. Now I'm being told by a fourth person that they are not sending me a phone.

I have been a customer for several years and have a hard time reaching customer service and getting real help whenever needed in the past. Additionally, the quality of the product itself is poor. When I try to contact customer service, I have to somehow choose the right prompts to get a live person. However, most of the voice prompts gear toward upselling and paying your bill only. The automated system will send you through hoops as well to end up telling you someone will be with you from customer service, but first, answer this question. Each time, I just get fooled into answering due to the lack of the option to bypass, only to get sent back into a loop or flat out hung up on by the automated system.

I was trying to buy a phone off the Boost mobile website. I put my credit card info in and it said I had an error. I checked everything and resubmitted the information. Then I went to my bank's website, checked my account and I have two pending charges for $331.99 without anything to show for it. I called their customer service and got the runaround. I will call them tomorrow but I would be wary of their website. I might be out $663.00 with nothing to show for it. If push comes to shove, I will dispute it with my bank. Boost is up to no good.

I bought this phone from their site and it never works right. I was talking to their tech people every day, and they never got it to work correctly. It will not work at 4G at all... no data. Most of the time they don't even call me back. They wanted me to send it back to Samsung for repair and then I will have no phone. And again, this is junk from out of the box and they will not replace it.

On May 5, 2013, I purchased a Samsung Galaxy Rush phone for my son so that he would have the ability to contact me at work in case of an emergency. I made this purchase at Ace Cellular & Accessories. The phone was $119; with taxes and fees the total cost was $200.28. Unfortunately, the product has not performed well; the phone is defective. On June 14th (39 days), we returned to the location with the receipt and we were told by one of the sales staff members that the phone had two mics and the internal mic was not working. The mic does not work which means when I contact my son by phone, I cannot hear him! I was told I would need to contact the manufacturer after 14 days. I was told by the manufacturer it would take 10 days to repair and return the phone.

All bars are on but there is no service at all!!! No incoming or outgoing calls!!! No texts!!! I depend on phone for my daily business, and this is just insane!!! Please fix your towers or whatever you need to do to make this work!!!

On May 10, 2013, Samsung phone froze. I was told repeatedly to take out battery and reboot - Non-effective. I attempted to locate a Boost store for assistance. Most facilities listed on the website do not assist with Boost services. I went to Best Buy. The screen would no longer unlock to access the phone. I purchased a new LG phone. Within 6 weeks, I started having trouble with new LG phone (June 22, 2013). Error message is "No network available". On Sunday, it was the same thing. I called Boost Support Dept. 4-5 times; although the tech knew my make and model of phone, he gave me the wrong codes that did not work. I called back again to tech support; this tech verified indeed they were the wrong codes.

Three weeks ago, I had my cell service go out. I use my number for a business. I provide computer services and on call emergencies. After I no longer had any bars on my phone, I realized I could not make or receive any calls. After the first call to Boost, I was told there were no problems in my area. So being an IT guy, I factory reset my phone after saving my contacts. I did a complete reinstall of Ice Cream Sandwich - still no service. I drove to town (2 miles) and was able to get 1 bar and called customer service sitting in a parking lot of a closed store. I explained again and magically they had a work order stating a power outage to the tower. So I believed them and went on my way.

I HAD PURCHASED A GALAXY S2 from a Boost Mobile Store under the impression the phone was 4G by the store rep. After buying the phone and returning home discovering the phone is not 4G, I tried to return the phone back but was denied this due to phone purchases being final. Two weeks later, I tried calling Boost Mobile Store about the matter, explaining how I was deceived into buying a phone by a Boost rep in an attempt to upgrade my phone and was later told all phone purchases were final, so I was forced into having a Boost Mobile Phone that I had paid $350 for.

Last Saturday, 6-6 service went out at my house. I called and they said it would be fixed by Sunday at noon. On Sunday, there was no service - I was now told it would be fixed by Monday. This was the same story I heard every day except last night. I had service until today at 3. Now I have no service. I called but Boost has a way of diverting calls so you can't speak now to a live person... I just want to know when I will be able to get service. This is horrible and the problem it has created. I have to waste my gas and time to make a call. I just bought a phone from Boost on April 6 and I feel they should buy it back, refund a month's service and pay for my gas and time. I am getting ready to move as well as have other important issues and this is creating a big problem.

I signed up for Boost's automatic credit card payment. My online account states my charges are $55/month. They are charging my credit card $59.40/month. While I understand the difference is taxes, fees, and surcharges, Boost refuses to provide me anything printed or printable reflecting the total amount charged to my credit card. I inquired online and requested an email response. They called me on Sunday! I was on the phone with them almost an hour, and was promised a receipt as a courtesy, but today they say they will not provide one...

My son bought a Kyocera phone from Boost. He cracked the screen in the phone and Kyocera had us send it to them for repair. When we received the phone back, the phone could not be activated. Boost went ahead and processed the payment for the month even though they could not activate the phone. At this time, they refuse to credit the money back. They say it will hold in the account until Kyocera fixes the phone. We have no idea if Kyocera will fix the phone or replace. They are "escalating" this issue. In the meantime, Boost sits on my money - Not happy with this company at all.

I have had Boost Mobile Phone Service for at least three years. When I tried to pay my account online or by phone several times, it would not allow me to do so. Every time I called to make a payment (which would take at least 15 minutes jumping through hoops through their automated system), finally I would reach a live customer service person, pay my bill, and ask "Why can't I pay my bill online or through payment by phone?" I would get the same response: "WE are WORKING on it."

I have had Boost Mobile service for about a year and a half. I had a Blackberry phone which stopped working after less than a year. In March 2013, I purchased an Android Galaxy S2 and the Boost representative asked me if I wanted phone coverage and I said yes. I assumed that he had taken care of this for me. I realized a little over a month ago that the additional $5 charge was not posted on my credit card statement. So I called the representative at Boost Mobile and they said that they cannot give me the coverage because I waited over the 30-day period that is allowed to have this coverage. This phone was $350 and now I'm not able to get insurance on it should it stop working. Approximately a week later, after I spoke with one of Boost's representatives, I noticed that there is a $5 charge that has been added to my account.

I bought my Galaxy 2 in February of this year and have had problems with it ever since! Boost customer service is awful and they will not help me at all... They keep having me go through Samsung and instead of replacing a phone I paid $350 for, they want me to keep shipping it out. They offered NO loaner phone for your inconvenience and are rude on the phone. Once I am able to get the money for a new phone, I will be sure to let everyone I know NEVER to get a phone from them. Their insurance people also suck... These people sell crap and don't want to help when things go wrong.

Boost mobile sucks! I paid my cell phone bill up for 5 months and because I didn't have to add funds to my account for 90 days because I still had a $126.00 balance, they took my money. Yes, you heard me, took my money and refused to give it back. And when I asked them where did it go, nobody knew the answer. That's bull. That is the worst type of customer service I have ever encountered. What happened to customer satisfaction? There is none 'cause they don't give a damn!!! WHERE DID MY MONEY GO???

Boost Mobile sounds like a great pricing deal, but beware. They offer substandard service, very limited access and absolutely no recourse for problems. They are unreachable and want it that way. Even a clerk in one of their stores told me I would have to make up a good reason to talk to a live person, stating that I should say I was trying to expand my service or activate a phone to get a live human being and then maybe they would send me to a customer service rep or not, depending on who I got. Also, for several days now, I have been sending and receiving text messages that go out and come in in droves - all at once and not when they are sent or received.

Today my husband and I attempted to order two Samsung Galaxy S2 phones on the Boost website. The first try got us a message that the credit card couldn't be accepted. We tried again thinking that we might have mistyped a number. Again, the same message. We then called Boost mobile to speak with a live person. He entered all the info but got the same results. That meant a call to our bank to learn what was going on. Seems that all 3 charges were on the bank website as authorized. Next, a call back to Boost to let them know what we learned. After much haggling (and 2 additional phone calls), we were told that a supervisor would be phoning us back. NOT.

The HTC cell phone I got in January of 2013 is nice, but I've had to send the phone back to HTC for repairs! The battery life on the phone doesn't last long at all! I sent the phone in & they said they fixed the problem. The phone is acting the same way. I asked Boost Mobile to give me an upgrade to the next phone & they told me that they could only offer me a 50% discount! I want a new Samsung S2 for free!

Every month, I'm calling due to no service. I can't receive texts or calls or messages. I get important phone calls and can't receive these due to our poor service every month, and every other day. I think we should get credit for these issues. It's not our fault. It's not fair that I have to pay for service that is not working properly. The 2nd complaint is, why did I refer someone and not get the credit? Boost makes up all kinds of excuses and we don't get the credit. It's not right and false advertisement.

They stole money from my account. When I called them, they said my state was taking that money. I said I do not see a charge from OK state taxes. I see a charge of $60.36 from Boost. They repeated that they only charged me $55. I said, "Then what's the total you're taking?" They said with taxes, it's $60.36. I said, "That's what you're charging me, not $55. You cannot take money from someone without them knowing what you're taking." Then they repeated their statement and hung up on me three times. I'm calling a lawyer. Hope that extra thirty bucks was worth it, you lying, thieving scumbags.

I signed up with Boost Mobile. Phone service was not really great but I thought you get what you pay for. It was $55 for unlimited everything, then shrinkage. My phone performed increasingly worse. I needed to get it fixed. The Boost store informed me that they do not fix the phones; I have to contact their insurance company. I spent half a day talking to Samsung, Boost, Insperion. Nothing was resolved. I had to mail my phone in to be serviced. They would fix it then mail it back.

On February 15, my phone went dead and I was told by the Boost store that I needed to send it back to Motorola, which I did. In the meantime, I had to buy a temporary phone from them that cost me $35.00. When I received my phone back 10 days later, I went to store so they could restore service for me, only to discover that I no longer had an account with them and that my number or PIN did not coincide with the phone that I had. After days of talking to the store manager and supervisors in customer service, putting up with hang up calls and promises that they were going to try to get me phone number back, I was told there was nothing they could do.

I have been a customer of Boost for more than 2 years. I have never had problems until my account was 3 cents short. My service was interrupted. My phone bill is $45/mo. I added the mobile hotspot and insurance, which made my bill $60/mo. I am very upset because I was prompted to make a payment of 3 cents to restore my service. I use my prepaid Visa thinking that they were gonna take the 3 cents and they charged me $11.00 just to get my service restored. I have never encountered something so ridiculous. Something is very wrong with their billing. If it isn't some type of scam, it sure feels like it to me. Very pissed!

Class action suit sounds good to me. I am 60 years old with MS & got treated without any care that I had no service after being with Boost Mobile for almost 2 years. As soon as my payment went down to $35 a month, I lost service unless I drove to an area where I could get some bars to get service. I got nothing but dropped calls & heard every other word on incoming & outgoing calls. I couldn't get voice mails because of no reception. I was really without a phone at home. I went to the Boost Mobile store. They gave me the runaround that they updated my phone, which didn't work. After another visit, they just told me there was nothing they could do about it. They didn't care that I'm without any reception & service.

At 12:01 am on the date of my auto payment, my Boost phone number was stolen and the person who stole it changed my PIN number and, shortly after that, they changed my number and deleted my cell number completely. As you can see by the image, they also took my monthly auto payment. When calling Boost to complain about my cell no longer working, they asked me for my PIN which I did not have because whoever changed it also changed my PIN. Then when they changed my number and email address, they also changed the PIN again ... real nice scam by Boost employees.

I bought three phones and the guy at the store overcharged me $70. I went home and checked the receipt and there was a charge of $30, $23, $25 that were not specified. I went back to the store and the guy told me it was the activation fee, which was something that they were not supposed to charge. When I told him that, he said that it was because he gave me a discount on the phones. I told him that he never mentioned the actual price on the phones, so how was I supposed to know that he was giving me a discount on the phones? He finally told me that he was going to refund the money back to my account (since I paid with my debit card) but that it was going to take 7 days to get it back. I've been trying to talk to a customer service representative to complain about it but I haven’t been able to. The first guy I talked to was in the Philippines and he told me he could not help me. He transferred me to another department. To make long story short, I've been transferred over 10 times to different departments. I just want to make sure that I am actually going to get my money back and nobody can give me an answer. I am so frustrated and mad!

I have made over 700 attempts to get my service fixed with a minimum of 20-40 drop calls a day. I took my phone to the store where I bought it. They checked the phone and it's in perfect condition. After my multiple calls and getting through your 1.5 minute prompt system each time; and 200+ calls over 3 days with dozens of representative hanging up on me because they had no answers or just plain making me so angry they use the phone tactic, "Well I can drop the call if you continue to yell;" plus the 60+ agents that continuously lie about their location, I'm so angry because they have the gall to shut off my phone and tell me I will never get my phone number back (which as a realtor, I have thousand of dollars attached to my phone), which is completely unacceptable.

I started my service on Thursday, February 7th, 2013 with Boost. I ported my number to them. I have had no service; I have called and spoken with their customer service in El Salvador, the Philippines, and Texas. I have spent countless hours on the phone and on the internet in the last 2 days trying to get service. They are all so polite; however, I get no action, no service, and now no response. I will be going back to my old carrier. I hope I can get my money back. This was a total waste of my time and money. I have missed out on events with my granfdaughter I will never get back due to waiting for this phone.

I just bought my phone last month, and on the second week I started receiving problems with my phone that I notice it had a bad battery. So I went to the store in Union City and they said there's nothing they could do about it but gave me a number to call for phone repairs. So I called them and they gave me the runaround. So the next day, I went back and to my surprise there's another guy with the same complaint about a bad battery and the clerk said, “You have to order one from us.”

I have been a consumer of Boost Mobile since 2008. I have been a loyal customer; however, I am open to ascertaining and praying for a company that offers everything for $35 a month and awesome customer service that will blow your business away. Your (Boost Mobile) customer service is substandard to say the least. And what's more, who can even get in touch with one? The prompts to reach a CSR are designed to not reach a CSR. Although one will have a better chance of asking Yahweh to fix their cellphone issue than Boost, just how many digits does a consumer have to hit to reach a CSR? Genius? No.

I activated my Boost Mobile phone in January of this year. I allowed my 16-year old daughter to use the phone. On February 1st, I took the phone from her to use for my own personal usage. When I went to use the phone the next day, I kept getting a recording saying, "Your account cannot be validated." I called the Call Care department and the gentleman told me that my number was transferred to another phone, a Samsung phone to be exact. I asked him how that could be when I am the only person who has the PIN to the account. He advised me that somehow my daughter must've gotten hold of my pin, which was the only way any changes could be made on my account without my approval. I then asked him to confirm the name, address and email that were on file, which he did. I changed my PIN with the customer service agent and successfully had my number transferred back to my account.

I've been with Boost for approx. 3 years and I'm pretty much satisfied using my Android One phone. I was on shrinkage plan until November 2012 when Boost sent a text message that my rate of $40 a month was increasing to $55 a month and I was still on shrinkage program. When I inquired that is when all hell broke loose! I was told that since I used a phone with a SIM card, Boost was phasing them out and would have to pay higher rate to keep it active. I disagreed since I never was able to get to my shrink rate of $35 per month as promised by getting on the shrinkage program! Well, Boost decided that they would give me a complimentary replacement phone. This was in the second week of November. I was given the option of a Blackberry or a new Android. I chose the Android. All the transactions were being done at a Boost Mobile store on their phone. I was given a case number and was told 7 to 10 business days the phone would arrive; however, 14 business days later, no phone.

I switched to Boost today from Virgin Mobile and I have no phone service. They have taken the number from my Virgin phone and have yet to turn on my Boost phone. They say there was a problem in the migration, and they will try to have my service on within 24 hours. I have no cell service right now because they took my number from Virgin and have yet to turn on my Boost phone. When I call, all they say is there is a problem with the migration and the technical team will work on it tomorrow because, of course, they have left for the day today. Tomorrow is Christmas. Will they work on it tomorrow? I'm not holding my breath.

I have had Boost for 2+ years. I got a lower end smartphone (Samsung Prevail) because I don't need all the bells and whistles. In all honesty, it's not too bad. It's slow and overloaded even with minimal apps but hey, it gets the job done. Service was pretty decent here in Denver. Good 3G coverage everywhere, except in the mountains. The problems started when I signed up for the shrinkage deal a few months in. Initially I saw my bill steadily decline from $55 down to $45. I got regular emails tracking my progress to the next savings milestone. The problem was when I was scheduled to go down from $45 to $40, I got an email in September saying I was due to go down to $40 in October. October's bill came and was still for $45. **.

On November 26th, when I called to complain about my bill getting higher rather than lower as they advertise (shrink payments), the Customer Service person I was finally able to contact after 45 minutes going around the options to get to it, said they were sorry about this and they will correct the bill. Also, they said my PTT radio service will be discontinued next year and I need it to buy a new unit in order to get service. "I don't need a new unit at this time," I replied but, the person said, "We can provide a new phone for the inconvenience."

My bill is due every month on the 29th at 11:59pm. So when I tried to use my phone on the 29th at 2:00am, I couldn't get through on the internet. So after I turned it off and on and nothing, I knew something was wrong. So I had to rearrange my bills in order to pay Boost. Of course, no one was there - it was too early. So I had to use my credit card, which is for emergency only. I have emails to verify what I'm saying.

After finally getting through to a person to cancel my phone service with Boost, I was cancelled without being informed of their no refund policy. They had had as much as $160.00 in automatic deductions from my credit card though that number had been whittled down to $69 after cancelling the automatic draft several months ago. I was also told I would be transferred to reinstate and use the rest of my credit and was disconnected. I had not had any problems with Boost over three years but I am very displeased with the less than honorable method they employed to first accrue a large balance and then keep it and refuse to reinstate service after just seconds had passed. Buyers beware.

Boost reps hang up on you on purpose. The C level management refuses to give a new phone when clearly the one that has been sold is defective, and their method of customer service is to outsource to India. They continue to screw people out of their hard-earned money and this is just one of my complaints against this company.

This may help you in resolving disputes with Boost Mobile - File your complaint with the Federal Communications Commission. Because of a disability, I bought a (Motorola i1) for $350. Boost informed me on 10/12/2012 that: 1) Starting in June 2012, I will no longer be able to use my phone because Boost is consolidating their service into the CDMA network, and 2) The phone is not capable of receiving CDMA signals. Boost offered to provide me with a free low-end phone, 30% off a phone with similar capabilities to my i1, and $25 for my Motorola i1. I purchased the Samsung Galaxy 2 phone as a result of the communications I received from Boost Mobile at a cost of $288. I spoke with a customer relations supervisor, and the ultimate jest of the contract was do business with us or lose out completely on your phone investment, bill reductions as a result of your long-time Boost Mobile customer status, and find another carrier. When is it fair trade when a consumer is forced to duplicate an investment consideration because of a phone company's business strategy? In this case, the cost/loss equation is not an equitable trade-off.

On Friday (10/26) when I got up at 6am, I had no service on my phone. My husband's phone with Boost (different handset) had service. I called and reported it, and I spoke with several people including a technician who said it might be my phone and to buy a new one. I went to the Boost store, and four other people with different handsets were there with the same problem. The store had a tech on the line who kept saying there was no outage in our area. The rep checked my phone and there appeared to be no issue. When leaving, I was three miles from home and service was perfect. As soon as I got closer to home, no service again but husband’s phone continued to work fine.

I was with Boost for about 2 years. I had the Samsung Galaxy Prevail; I bought the Samsung Galaxy S2 on 10/6/12. I got home 10/12/12 and couldn't get a signal anymore. Whenever I would go half a block from my house, the signal would come back. I went without a signal until 10/23/12. I was given the runaround by customer service whenever I could get them on the phone. The people at the store were no help. I was told so many different things by people from customer service. I had enough. I left Boost this morning and will not be going back.

Ever since I signed up with Boost Mobile, I have had dropped calls. When I call them about it, they tell me that they are doing work on cell towers in my area. All I get is a $5.00 credit and apology but after the work is done, I still get dropped calls. I regret choosing Boost Mobile for my cell service. I want to tell people not to use Boost Mobile for their cell service.

I bought one of the overpriced prepaid phones they offer back in May. It's now October, and I thoroughly hate my phone. I only put up with it to get my money's worth, since I won't be renewing any services next year with them. It's actually a blessing when my calls get dropped, because when it is working (cliche), it's like the phone is buffering. I hear bits and pieces on the other line. I took it to their store, and the clerks blame the crappy service on other companies' phones, saying that it's their phones breaking up or dropping the calls. Really? Why does it happen only to me if that were true? Their plans aren't flexible. It's $55 a month or nothing at all. What is that? I left Virgin Mobile, because they had lame phones. I never had this big an issue with them, and any issues I did have I overlooked because I only paid $35 a month and my phone cost about $80. All in all, I'm screwed until I find a better prepaid company. Beware.

I have paid my bill by the 24th because I’m supposed to pay the 29th. I wanted to pay on time, and they made a mistake - because I gave them my phone to check how much I was supposed to pay, and the guy, he gave me the phone back, and he told me that’s it. I left the store, but the next day, I didn’t receive any message that my bill was paid, just one that says remember to pay your bill on time. I went back to the store the next day, and the store was closed. I live in another place, and I paid there that day because I was around. But ok, I saw that the place was closed, so I went to different stores, and they didn’t help me for nothing. I’m very disappointed with your company.

Boost Mobile - Paying for unlimited monthly service and getting bad service. Gallery and Google Play store were not responding. I tried to contact customer service but there was no live customer support.

I was charged $150 for a $59.99 Kyocera phone. That price included first month's activation fee plus tax. Do the math, and that was entirely too much. I do not need an attorney, but someone owes me change or a credit. Please respond with a letter mailed to the address given on this complaint. Thanks for your patience.

I received my emails for 1 day. Then I was sent another email to all my accounts, that my email had expired and I needed to visit my Boost retailer to buy more time for my emails. I have the $50 everything-spend down plan and they have this on their computers, yet they refuse to acknowledge this. It's been occurring for 4 months now. I'd like to receive my emails as the plan states and I'd like for them to honor their plan. Why do they refuse to send my emails?

Not giving service already paid for: My phone stopped working on August 3, 2012. I went to the Boost store and the employee there said there was nothing he could do, and I needed to call for tech support. I went to my mom's house to use her phone and called tech support. They tried to reset my phone and all the resetting and everything, but my phone just would not load. So Boost tech support said it's a phone issue, not a service issue and so I have to call Samsung. I called Samsung and same thing, the phone wouldn't load for them and they said I have to send it in for repair since it is still under warranty. I sent my phone in and it took a month before I got it back. I tried to get my service suspended with Boost because I couldn't use the service, but was told my service couldn't be suspended because the phone was being fixed through Samsung and not Boost. Boost sent me to Samsung!

I have not had any service to my cell since 8/16 early morning. I have been given the runaround since Thursday and every time I call, I am given false information! I called on Thursday and they said that it would be fixed Friday. I called Friday and they said 48 hours. I called Sunday morning and they said 2:30pm my time. I called at 3:30 yesterday and was kept on the phone with them for 4 and 1/2 hours! I talked to 5 different people that time and they tried updating the phone 4 times and 2 people had me reset the phone back to factory settings. Every single person has told me that there are no known outages in my area, and last night I was informed that it would be another 72 hours for them to just tell me what was wrong.

It started when it sounded like a speaker or a microphone was going out from my phone. I could hear people but they couldn't hear me. When I went to my Boost Mobile store, they told me they had already heard this from other people, so it must be a problem with Boost. The next day, I still had no phone. We called using another phone and found out that we have to go online in order to get the correct options to choose with their automated service in order to talk to a real person. Finally, we got to talk to a human. We were told for a couple more hours. The next day, we were told that it was a down antenna and it would be fixed by the end of the day (Friday). Last Monday, we were told to wait within 3 days. Finally, we got the phone last Tuesday. They called one more time and they offered me an 8 dollar credit.

On June 28, 2012, I called Boost Mobile because my cell was malfunctioning and I thought I had insurance on it. Since Sept. 2011, I had been paying five dollars extra each time I made a payment and they texted me that I could have insurance if I just paid the extra money. The customer service rep said that I did not have any cover and there was no extra money paid. He and I argued. I also argued with a supervisor and a manager. I asked then where was the extra money I had been paying, they say it does not exist. I asked the manager, "Do people call all the time making claims like this?" The manager and I agreed to disagree.

Andre from Best Buy was on hold with Boost Mobile so he could accept my warranty with Best Buy. He was on hold for 1/2 hour and finally spoke with a live person and was disconnected. He had to call them back and wait another 1/2 hour to get customer service again and finally after 1-1/2 at Best Buy, I was finally able to get my replacement cell phone. Their cell phone service is good. Their customer service needs a lot of help. But what do you want with a company without a contract and is very reasonable? Thank you.

My cell phone has been giving me problems since I activated it. I spoke to countless representatives and everyone is giving me the runaround. I activated my phone on April 11th, 2012 and made a complaint on April 12th, 2012. I have been paying my bill every month and not receiving the service I paid for. All I asked for is a new replacement phone and they are just taking my money and not doing anything to help. Please I need help.

I purchased Boost service via Best Buy the later part of January 2012. This was my first and certainly last time purchasing anything concerning Boost. I enjoyed my services the first 2 months. Then, I started working for them in the payment department in March and that's when I saw the true side. Customers would call in trying to get customer service angry about their services being turned off the day before it was scheduled for a payment. Several made payments the night before and because their account was a penny short, their services were disconnected. Boost made them pay the whole amount plus an extra $5-$10 so that the "balance would be covered".

I have been a loyal Boost customer for three years plus now, and I’ve been promised better coverage since day 1. They keep telling me soon. Well, it’s been 3 years and Boost has not responded at all! I’m ill and needed an ambulance once and couldn’t make a call or text to save my life. Right now I need to check on my dad and I can’t, no mobile network. I pay my money, I want service! Give me what you promised!

International calling just don’t work. I’d rather go back to prepaid calling cards. Nothing compares to MetroPCS international service, and is cheaper by the way. You shouldn't even advertise it. It is just ridiculous. Not even for free, I wouldn't have taken it.

Beware, I purchased my Boost Blackberry at Best Buy and signed up for Boost Service. From the get-go, reception was almost non-existent. The WiFi would come and go very slowly. When I purchased the phone, I also purchased two $30.00 prepaid cards and later to my chagrin, I paid $60.00 in advance for the following month. About 18 days after purchase, I returned the phone without any problems. However, Boost refused to refund my $60.00 advance payment for the next month because they do not give refunds for payments. So I am out $60.00 to what I consider a legal, but unethical company which cares more about money than providing good service and customer service. My strongest advice is avoiding Boost Cellular like you would avoid the plague.

The past year or so, I have had a hard time paying my phone bill due to personal reasons. I had priorities that needed to be met (like food) that came first. Boost recognized my struggles and gave me a free month of service. It turned out to be very helpful and things have gotten better since. I have to say something so small to them was huge to me at the time. I have never heard of such a thing and thought I would share.

I've been with Boost Mobile for almost two years, if not longer, and the entire time I've been with Boost, I've never received the service which I've paid for! I've called constantly which has led to countless troubleshooting tries, so-called tickets being issued, me purchasing a $400 phone and another $100 phone. I've called countless times and been hung up on countless times. There have been more rude people than nice and helpful. I've tried explaining how much of a problem it has caused and that is a complete understatement!

Boost Mobile Woodbury, NJ 08096 - I will never go into a little store again. Lesson learned. What a nightmare. Misrepresented and won't give money back 5 minutes after purchase. I was lied to, said my carrier was Sprint. Then I was lied to. I said specifically that my purchase was contingent on being able to transfer all my business contacts. They couldn't complete the verbal agreement, threw me out of store because no one else was in there. Now, I know why. Ugh, never again will I go in a little store.

I signed up for Boost after being with Sprint for years of bad service. Within days of having the Samsung Prevail, I spent hours with technical support; and they could not fix the problem. They told me to call Samsung, and they would swap the phone for a new one. I called Samsung, and they wanted me to ship them the phone, which means I would not have a phone for a month.

Can we boycott Boost mobile together? My son's phone was stolen from Job Corps. A person changed the PIN. I was unable to retrieve my money because they stole his phone and changed his PIN. I do want an attorney to contact me about my complaint if they cannot refund our money and stop thieves from taking it. They should not be in business. They would not have a business if it were not for us customers.

Someone opened a phone line in my name. Boost Mobile has very bad customer service. The guy Edwin told me, "Too bad and oh well." He talked over me and said there was nothing he can do. At the end, he hung up on me. How rude. He was helpless. It made me mad I had Boost Mobile.

I had a Boost mobile phone for over 5 years to run my company. My phone was in service on May 1-3 and on May 4, my phone was turned off and my number was lost. This has put me into a hardship. I put over 5,000 dollars in advertising using the number **. I am dissatisfied losing my number. I asked Boost Mobile, "Why did I lose my number if my phone was working on May 1-3?" I am a very good customer of Boost Mobile and I am hoping for your kind consideration. Please have an attorney contact me about my complaint.

I have been with Boost Mobile for about three years now and these past couple of months, I have experienced 85% of dropped calls with the Sprint network. I have tried contacting Boost Mobile and no one was able to assist me. They informed that Sprint is currently updating their towers and it should be completed on April 19. After April 19, I continue to have increase loss of signal making literally 85% of my calls dropped. I tried contacting Boost Mobile again and they issued me a credit of $20 in which I had to fuss terribly about. They then informed me that the problem is scheduled to continue until June 30.

I hope you guys can help me. I already have complained to them. I do not know who else to go for help. I want to complain regarding a new policy taken by Boost Mobile. The reason I joined Boost Mobile was because I could communicate to my family in Peru using the Walkie Talkie feature in the iDEN network. They informed me that starting from May 2012, I will no longer be able to use this feature because they were consolidating their service into the CDMA network. The changing network will no longer allow me to receive the same communication plan I had. It will also force me to buy a new phone.

I bought an Android phone and was on the $50 Android plan for 5 months with Shrinkage, when I bought a new phone from Boost. Instead of them being grateful that I overpaid for the phone, they hiked me up to $55 which is their new Android plan. They didn't grandfather me in! The times I've called for customer care, I have gotten transferred and hung up on many, many times. Boost doesn't tell you your account number so when you want to switch to a new carrier, you have to call Boost and get it out of them! Every time I have called customer service, it was very, very time-consuming, and I wish I had all of that time back! To top it off, they don't give you a refund or let you transfer your remaining money to a friend's Boost account. They got about $45 free from me because of that.

I bought the phone on April 2nd and I start having problems with it two weeks after. But before I bought the phone, I explained to the lady the experience I had with Metro and she told me that would not happen with them. And if anything happens to Boost phones, they honor their phones and if I have any problems with my phone, to just bring it back and she would switch it out. So when it started giving me problems, I took it back and she called me a ** because someone asked me about the phone and told them what I experienced with the phone. So she got upset and called me names and said she will beat my ass. And I have tried to find out who was over the store and can't.

I think you need to check out the Boost Mobile website for complaints. I am being cheated by them and I found out by looking on that site lots, I mean lots of other people are too. I signed my husband up for the shrinkage plan where you get $5 off your bill in the first six months. When it comes out of your account. after 12 months, another $5 less and then after 6 more months, it puts your bill at $35 a month. The problem when the first six months is up, they tell you that, "We don't have you on the program." They did this to me. Now, they are pulling the same thing on my husband. Read their site and you will see all the complaints about this same cheating of their customers. I would like to hear a reply from you on how something can be done about companies cheating their customers.

They make you re-say everything and instead of having someone to talk to, they have a stupid machine that makes you redo everything. Once there, they are actually going to send you to someone to talk to then hang up. Worst customer service I have ever dealt with.

First, the phones are extremely expensive. Since you do not sign a contract, they charge you an astronomical amount of money for the phones. Then most of the time, they stop working within a year. You ask to use the insurance and the deductible is almost half of what you paid for the phone. You would be better off getting another phone. Then customer service is just awful. First, you spend over 10 minutes going through the prompts, then you get connected to someone in India or the Philippines and they cannot speak English. Then everyone tells you something different. You call one minute and ask a question, they tell you something totally different than the person you talked to five minutes before that. I do not recommend Boost Mobile for your carrier. It is better to sign the two-year contract and everything goes right and you don't have to pay $300 for a phone.

No text service in or out - I can't send or receive text messages.

I called Boost to see about replacement and was told it was still under warranty so just have it replaced. I drove 70 miles round trip to Austin TX to Best Buy where I purchased the phone and was told I had to go to Boost. I drove to a Boost location, only to be told that I had to return phone to manufacturer for replacement. I spoke with manufacturer and they tell me my phone is no longer under warranty even though Boost told me it was good to the end of 2012. I got a hold of a representative at Boost, which takes an act of congress, and was told that I was given wrong information. My blood pressure rises every time I think I have to get a hold of someone at Boost. To say the least, their customer service sucks. There's no way to email them or complain.

Since I had this service, I've only had about 50 percent service. I have called many times just to get the same problems. Right now, my phone can’t call out and when I do, I lose signal. I can never get into the web or other sites because it always says server down or it would say some numbers like 500 or something like that. I get service on the web maybe 14 days out the month. My car had a flat tire on State Rte 23. I tried to look up a tow truck service but the service wouldn’t let me. I pay $53.25 a month and I only get maybe 30.00 dollars of service. Something needs to be done.

Boost Mobile has now apparently blocked my ability, along with all customers' ability, to forward landline telephone numbers to a mobile device. I spoke with a Boost Mobile supervisor today and was informed that to forward calls to Boost devices is a breach of their terms of service, possibly resulting in a termination of service.

A month ago, I changed credit card for automatic re-boost. This month my service was interrupted for non-payment. The account is on the shrinkage plan. I have just spent three hours working with customer service to have the phone service restored. During my first call this morning, the representative checked my billing information and everything was correct. She told me she was sorry about the inconvenience. She told me to wait for a supervisor to call me. Nothing happens and the phone is not in service. The second call resulted in verifying the billing information again and I was told that I have to "activate" the automatic payment plan and agree to the terms. I was transferred to an automated service where I agreed to the terms. Still no phone service. The third call this morning involved the same verification of billing and a transfer to another representative and she told me that I enrolled in the auto payment plan today; therefore, she cannot clear the interruption of service this month from my shrinkage plan. After six payments, the monthly charge drops $5 to a minimum of $35.

My monthly payment is due on the 7th of every month (Boost Shrinkage). I paid my bill of $45.00 and received a text shortly after stating "Thanks for paying your Boost Mobile bill at IZ Wireless, your payment of $45.00 will be posted to your account shortly." I received this message at approximately 2:00pm. The next day, at exactly 9:02am, I received a message stating the following: "As of 04/08/2012 your $45.00 payment was not recorded and your service is now interrupted. Dial 233 to restore service or go to Re-Boost location." If Boost is doing this to sabotage my Boost Shrinkage plan (because they secretly don't want people to lower their monthly payment down to $35 a month), then Boost sucks! And I will switch to another provider if I have to start over and pay $50 again for six months. No bueno.

My phone was suspended because I was using the conference call. I bought a Boost Mobile Phone that has a conference call feature so I don’t understand why Boost Mobile does not want their customers to use conference call for business. I need my phone number back. I have had that number for 10 years, please email me at **.

Boost would not give money back for defective product: I recently switched to Boost Mobile from Verizon to test out their network in our area, planning to go long-term with them if it worked fine and it did. My phone was a cheap ($35) Motorola Theory I got online from Amazon, it worked great. So my wife also switched to Boost. She bought an LG Rumor Reflex, an $80 phone that the store charged $90 for. The store on Hardscrabble Road, Columbia, SC refused to match the online price. She decided that it was OK to save the hassle and went with it.

My phone has not been working right for a long time. There are dropping calls and it just plain wouldn't work! It sucked to find that the phone was junk! So I got a new one under the warranty. That's nice, but I made my payments on time for 10 months and my bill was $45.00. Now, they tell me because my phone is a newer phone, I now have to pay $50.00! Same account, same phone number! What a rip off this company is! T-Mobile, here I come. Better phone service and no sticking you with hidden charges.

I have a Boost Mobile personal phone that I use only for emergencies or when I do not have access to the business phone. I use their phone card, 10 cents a minute, pay as you go plan that you must add money to every 90 days. I have been with Boost Mobile for almost four years. For most of the time, the phone just sits on the shelf unused. I leave a note on it to remind myself of the last day before I need to "re-boost" so that I do not lose my money or minutes. Because I never use the phone, I had accumulated $246 (2460 minutes).

I have an issue with Boost. It seems that no taxes or fees does not apply to state sales tax. OK, I get it; I pay state tax on top of the unlimited monthly fee. But Boost has charged me $2.00 over and above my state sales tax and can't seem to tell me why. I have now inquired three times and still have no answer. All they tell me is I have to pay state tax on the time I buy, I know, but what is the extra two dollars of absolutely no extra fees for? They refuse to answer me.

I activated my Boost Mobile phone on 2/8/2012, however, not without issues. My credit card was declined, because I had not made a change of address with my bank. It's understandable; however, my roommate tried to make a payment with her credit card and it too was declined. After spending 2 hours on the phone with BM, she was finally able to activate my phone for me.

I have topped up $80 credit. Every time I check to see I have credit, it says I have 0 cents even though I topped up $80. I texted one of my friends, they are with Telstra. I had no credit left. I'm sick of this. It has been going on for 6 months now. My friends texted me and I don’t receive their messages and they don't receive mine. It’s wasting my credit.

I’ve been calling Boost mobile for the last month and a half and I’m not getting any good response from them about my service and there are not doing anything. My phone keeps powering off out of nowhere and I’m not receiving any phone calls. My text messages are not coming through on my phone at all. I have to keep resetting the phone. I’m losing signal everywhere and the phones just not working. I have to reset my phone repeatedly to receive anything on the phone and every time I call, they give me the run around and hang up on me.

My payments are due every month on the same date! I have been paying every 30 days. I received a text message on 2/26/12 to "make my payment on 2/29/12. If you have a plan change, please pay one day early only this month." I didn't have any plan changes. I'm on the unlimited plan. On 2/29/12, I was shut off at 12:10 am not 3/01/12. That means I still had time to put money on my phone on 2/29/12. I contacted Boost and was told I had a plan change because I had my 6th on time payment starting March 1st and it changed my plan to $40 from $45. It was a price change and not a plan change.

My payments are due every month on the same date! I have been paying every 30 days. I received a text message on 1/12/12 to "Make my payment on 1/18/12. If you have a plan change, please pay one day early only this month." I didn't have any plan changes. I'm on the unlimited plan. On 1/18/12, I was shut off at 12:10 am had to go out at 1 am and buy a card to put money on my card. I contacted Boost and was told I had a plan change because I had my 6th on time payment in December and it changed my plan to $40 from $45. It was a price change and not a plan change. I talked with a care rep. and he gave me $2 for my service being shut off on its due date and put in a work order to show my on time payment.

On December 6th, 2011, I signed up for the $55 Android monthly payment with shrinkage. On December 7th, 2011, I was charged twice on my credit card in the amount of $59.75. I disputed it as a double charge. On February 7th, 2012, Boost Mobile did not apply the monthly charge to my credit card, disconnected my service and demanded a payment of $59.75 for the month of December.

Every time I make a call, my phone hangs up. Boost Mobile is the wost carrier out there. I'm going back to Verizon Wireless.

My account was due on the 4th of every month. I paid my January 2012 bill on December 31, 2011. My service was interrupted. I called Boost. My service was restored. The next day my service was interrupted again. This went on for a week. Then I was told they couldn't put anymore time on my phone. I showed my receipt and was told it wasn't valid. The young lady that took my payment wouldn't even help me. I refuse to make another payment as I already made the payment and have the receipt. I have gone to another carrier.

Cellphone account was suspended/cancelled after making payment a week ago because of a so-called unreasonable use. My calling patterns have not changed since starting the service a year ago. I have a sister in the hospital (critical care) and have submitted resumes for additional work. I am now forced to spend more money (that I cannot afford to spend) on a new phone/service. Boost will not release my phone number and advises that it can take about 15 days for resolution and response. I have had my phone number for approximately 6 years before I even signed up with Boost. In addition, I have wasted money on a Blackberry that can only be used on the Boost network.

My service was interrupted. I called to make an automated payment, which billed me twice. The payment was posted to my bank account, and my service was still disconnected. I called to speak to a rep. She was very unprofessional! She stated that Boost was having issues and I would have to go into a Boost authorized dealer to make another payment in order to restore my service.

My cell phone will not receive text messages. The first time this happened, I turned the phone off and then on again. I began to receive my messages at this time. After it happened a second time, I tried this again and my phone still did not receive messages. I tried several more times, so I contacted "Customer Support", which is seriously a joke. After trying to get through to a customer service representative for seven minutes, I finally reached someone by pushing random buttons. The customer service rep had me go through several steps to "fix" the problem. She then asked me to send myself a text message. I received my own text message. Real helpful if I had multiple personality disorder, but as I do not, I have no use in sending myself messages.

I called Boost Customer service in mid October because of security concerns. I was told to change my pin number. By changing my pin, they explained a couple of things. But there were a few things that were not explained by doing so. I stopped payment for Nov. 4 because of the other concerns and moved to another provider. I checked my phone number a couple of days later to verify the phone service was off and it was. I received an anonymous threatening email, on the first of December. On December 16th, I decided to call my old number. Boost sent my call to the old voicemail, recording those who did not know my service and telephone number had changed.

Every month, the amount I pay for my so-called no contract phone increases. I started off paying $60. The next payment was $65. This last payment, I just paid $69.00. Boost advertises free 911, now I am told that there is a new 911 tax cost $4 a month. How can Boost get away with that?

I initiated unlimited plan with shrinkage service at Best Buy 02/02/11. All payments were made with the $50 re-boost cards. Only one payment was made late. My account was credited with 50 cents. I have talked to several representatives several times (India) and found humor in the fact that the problem is that they do not understand that $50 minus $45 is $5.00 not $0.50. However I have lost my sense of humor when they have failed to solve the problem. Today they told me the problem was caused because I downloaded a third party app. After reading the other complaints here, I now believe that Boost Mobile is guilty of pre-meditated fraud by denying the discounts they have promised.

I have been a Boost Mobile customer for well over 3 years now and have made most of my monthly payments on time. I have surely made over 6 of them on time on many occasions, but I have yet to receive any deductions on my monthly bill! Shrinkage? Where is it? I just got another message on my phone 2 days ago telling me that my payment of $45 was due by midnight of that day, which was 2 days earlier then my due date! And they sent me this message at 5:45 pm! They are only giving me approximately 6 hours to make my payment? **?

On Monday 12/5/11 after work around 5pm, I tried using my cell phone and got a message that "my account has been suspended, I should call boost customer care at 1-877-855-6673". I called and was informed that the account was suspended because I was using it for conference calls. At the beginning, I had no idea what the customer care rep was talking about. The rep told me to email boost mobile from the website and he assured me that someone should respond to me within 5 minutes. I emailed as instructed but did not receive any response till the next day; and the response virtually repeated the same thing the rep told me and up till this moment (12/8/11) my account is yet to be turned back on.

Boost Mobile has on their web site, "All unlimited plans have Shrinkage", that after paying $50.00/month for 18 months straight, the monthly payment would then be $35.00. When I finally reached them, with help from a Yahoo tip, they would not honor their statement. They said I was not enrolled in the Shrinkage plan. What! Boost Mobile is a farce!

Purchased cell phone would not dial number that was selected. Returned phone two days later. Was given another cell phone again. Replaced phone cannot get good connection. Returned second phone for complete refund and was denied. I was told by owner to take him to court. I am not satisfied with the harassment and unprofessional service that I have received. I am writing to find what is the best procedure to follow next. Thanking you in advance.

I am a sales associate for Radioshack, and we sell Boost Mobile in the store. After selling phones for the better part of 3 years, I have come to the conclusion that Boost Mobile, although a good price, it a complete waste of money. Mainly because if you need help with your phone, expect to be on the phone trying to figure out their IVR. It will take you over a half of an hour to try to reach support. There is no button to hit for customer service. The options they give you are limited. They make you sit on the phone listening to how to program your phone, but at the end, they say sorry, cannot do it through the system, and to call back and request to speak to a live operator. How am I supposed to do that if they won't give me the option.

I went with Boost 9 months ago because they offered the $50 monthly unlimited plan with shrinkage. It sounds like a great deal and if you have no problems with their billing department it might be. If you have a problem though, it is an absolute nightmare! I signed up for the AutoReBoost program, so I expected my phone to keep working and the charges to show up on my credit card. It didn't work that way. Every couple of months, I would wake up and the phone would be dead. I would log in to their website to see what happened, and they would say my account was restricted for non-payment. I would try to use my perfectly good credit card and it would be refused, so I would add another credit card and it would work, for a couple of months, then they would start refusing that one, too, and cut me off with no warning. I tried to call their "customer service" department and after 45 minutes of useless button pushing talk to someone who could not help solve the problem.

Purchased two Samsung Transform Ultra Android phones from a Boost Mobile merchant on Franklin Blvd, Gastonia. Phones were charged and when I tried to download the wallpaper, both phones began to slowly get hot. Contacted the merchant, he gave us new batteries and said not to return to him. That's why I purchased insurance. Next time contact Boost Mobile. Problem continued. I called Boost Mobile who in turn told me to contact manufacturer (Samsung). Contacted Samsung who told me to contact the insurance. Contacted Asurion and they returned me to Boost Mobile. Boost Mobile kept passing me from one person to another and then I finally ended up with Samsung again. The person told me to hold on and the phone went dead. So here I am, I've just spent 4 hours on the phone and still unable to resolve my problem. I would like new phones or my money returned to me. Thank you

My mother called Boost on Oct. 21 to order a new phone for my nephew. On Friday, Oct. 28th she called again to check the status of the phone. They told her to call back on Monday, the 31st. She called on Monday and was told to call back on Tues. Nov. 1. Wow. She is a senior and this puts her in the bed all day on Tuesday. She was so worked up. My nephew who lost both of his parents a new a part. His father to cancer and his Mom to MS. He just made athlete and student of the year. And I can't get his phone for 5 more days. This is the worst example of customer service I have ever experienced. I called after my mother was so tired of navigating through the prompts. They hung up on me twice and later someone called to confirm it will be five more working days. Do not get this service. This is the worst phone company. They are still charging me for the service and I don't have a phone and no one called to tell me it would be 2 1/2 weeks before I would get one. I am a very very unhappy customer.

I used a credit card to make a monthly payment and Boost signed me up for stuff I never authorized. I lost the card so no charges could be pushed through, thank god.

On October 11, 2011, I went to use my phone around 7:30 pm and found out that I couldn't make a phone call. I would get a message that said, "Your call could not be validated. Please contact customer service" When I call customer service, I was told that someone called at 6:23 pm and canceled my account to use the equipment and that they were able to provide my pin and personal information.

I have been a long time customer of Boost Mobile and I purchased a Samsung Galaxy Prevail in July 2011. For over a month, I have been getting an error on my phone. There was not any problem at first but I suddenly had some afterwards. I called Boost and they did some trouble shooting but nothing helped. They referred me to Samsung who wants my phone for about a month with no replacement during that time.

I am on the Shrinkage Plan. Now that I am in my first payment reduction, my service is pretty much non-existent. I can receive some calls; however, I cannot place them. I am perturbed, to say the least, because this is the only phone I have. After researching the matter to confirm if it may be a common occurrence with Boost Mobile, I decided I should report them to the agency that regulates these matters-- the Federal Communications Commission (FCC).

I purchased a Samsung Galaxy Prevail and signed up for service, based on being told that there was service in my area. The phone never worked properly and gave continuous message that no money was in account even though I was on prepaid, auto deduct. Virtually every phone call had dropped out and had to be recalled several times. Boost finally admitted that I live in a fringe area and that I needed to buy a simple radio, walkie-talkie phone in order to get service. I canceled my service arrangement but had wasted nearly $500 in phone cost and fees, while completing fewer than 50 phone calls. Boost would give me no credit, even though I did not get the service I paid for.

On October 9th, my Internet and picture messaging on my cell phone wasn't working. I called Boost for the 5th or 6th time in 10 months because there's always an issue.

I signed up for Boost Mobile shrinkage plan. I always paid on time and when the 6-month time frame came up for my monthly bill to go down by $5.00, my phone was suddenly disconnected. I had a text showing that I had $50.00 in my account enough to cover my monthly bill. When I checked into my account, two days before my monthly bill was due, $0.29 was removed from my balance with no explanation as to why. I never received a text notifying me that any transaction took place to remove the $0.29. Whenever anything is done on my phone, such as purchasing, adding or removing of money, I always get a text statement. So my activity log is giving me no reason for the removal of this $0.29, but it was just enough to bring my balance under $50.00. So when the time came for my monthly payment, my phone was shut off because of the lack of enough funds. I called and questioned the service guy and he put me on hold. He came back and said, "Your phone is working now." There was no explanation as to where the $0.29 went or why it was taken and suddenly put back when I questioned about it.

The Boost "pay as you go" system is a scam. I made a substantial pre-payment into the account, and even though there was a significant amount of money in the account, Boost considers the account "expired" if an additional payment is not added within 90 days. Additionally, I used the online "re-boost" system to make a payment in the prescribed period, and although I thought it was successful, some glitch kept the payment from being processed. Therefore, I considered the account "updated" and Boost did not. They seized my remaining balance a few days later under their 90-day expiration policy.

My cell phone was stolen on Saturday 10/1/11. The person who stole the phone was able to receive my pin number by this company with no questions asked. My debit card was attached to this account. After the thief got my pin number, they changed the phone number on the cell and now, the company stated that they cannot suspend the account without the phone number which I do not have. I have called them several times and have gotten nowhere. They just said sorry, but without the phone number they can't help me. I had to put a stop on my debit card which is causing me hardship and I have bills that will bounce now because I had to take the money out of the account. This is poor business to give out a pin number without asking verification questions to be sure that they are speaking with the account holder.

My children had their phone for a month now. I made the payment on time (before the due date). I got a confirmation email that the payment was received and posted to the phone. I even received text message on said phone, saying that the payment was made. Then, I get an email saying that the service was interrupted because the payment wasn't made. I have my credit card statement showing said payment.

Today my son's phone was stolen. I reported this incident right away to Boost Mobile customer service. Unfortunately, they did not help me with this matter. I spoke to a customer representative, whose name is Juan. He said that I had no insurance in my son's phone, when I know they charged my bank directly for an amount of $65.33. I have the $60.00 monthly plan plus $5.00 insurance. According to their records, the phone is not insured. Yet, they are charging for the monthly service and the insurance fees each month.

I ordered new Blackberry curve. After 3 weeks, I still have not received it. The phone has multiple problems and I still paid the bill for this month. Now, the phone will not turn on at all. I have had nothing but problems with Boost Mobile. Also, the phone is only 3-4 months old. It is not the first one I have had to have replaced due to manufacturer defects.

I feel and think that most people will agree that you have the worst system in the world, along with your poor answering service with that ugly tone of voice that gives you no option to talk to anyone. All you care about is your money. That is the only option available to your customers. You have the worst possible customer service available and you take advantage of the consumer by only having options for your benefit. All your system talks about are how to take people's money. I really think that people should be able to ask someone about their phone troubles. You are inhuman in your management ways. Your money hungry power is noticeable all around the world.

1. Since Feb. 2011, I notice sometimes that my cell phone doesn't ring or vibrate when I get some incoming calls. Upon numerous calls in June 2011, they sent me another phone of the same model to put my sim card; out of the old phone into the new and told me that I will lose all my pictures, screen savers and games. My response was no and they will not compensate me to get those back on the new phone even after being at their mercy, telling them that it is not like I chose to get another phone; I am forced to because evidently, the current phone was defective to begin with. So a Boost representative, Steve, called me from 1-817-215-3586 and wouldn't reassure me of any compensation and "never", as he stated, call me back for follow up. I did call that number on August 30th 2011, leaving him a voice mail.

I have been a Boost customer for over two years. I know when the bill is due but Boost still sends me several text messages five days before the bill is due. I have repeatedly asked them not to send me these text messages as for I know when the bill is due.

What an awful customer service! After being bounced around from person to person, I got so frustrated that I started to cry. In turn, the fourth man that I spoke with transferred me without warning to a department that had nothing to do with my issue. The phone service was not good! I have experienced dropped calls, tower problems and terrible customer care! I prepaid my service and no service has been provided for two straight weeks. They refused to give my money back. This is the worst company I have ever dealt with. Warning: subscribe at your own risk!