Boost Mobile Reviews

I was a loyal customer for over 3 years. I went to my local Boost Mobile store in National City CA. to upgrade my phone. The female technician in the store was unknowledgeable about any of the Boost Mobile devices. When I made a decision to buy a LG Tribune mobile phone she didn't know how to ring up the sales. HORRIBLE SERVICE. She kept making calls to her manager They spoke in Spanish so I couldn't understand what they were saying. I switched to Verizon.

I signed up with Boost Mobile through their promotion of “Bring your own phone and get a month free!" I had an UNLOCKED iPhone and the promotion on the website said it was compatible. I went through the promotion process, activated the phone. It promised a $50 credit would be made to my account. The credit was never applied.

I moved to Boost from Sprint a few weeks ago and since day one I started experiencing problems with my phone, a Samsung Galaxy. I had never had any problem with my Samsung while I was on Sprint but just a few days after moving to Boost the phone wouldn't start. I was sent from Boost to Samsung and vice versa, and finally I sent my phone to Samsung for diagnosis. What they told me is that likely when the service change happened the new software wasn't compatible with the hardware and they had to repair it. I called Boost and after a long conversation one of the managers told me that she was putting a request to approve a $70 credit for the inconvenience and that I would hear back within 72h.

I moved to a location where my Boost Mobile phone does not work. Contacted them to get my phone unlocked and they refused because I had not been with them 12 months. I have been with them 11 months. They would not be helpful in any way. DO NOT DO BUSINESS WITH THIS COMPANY.

These people had no concern for me at all. I bought a phone online refurbished and then when I turned the phone on there was an issue with the speaker. I was given the number for Brightstar claims which took a week to send me an email. Took another week for them to receive the phone and a week to send me one. They then sent me a phone with the same issue. In this amount of time I lost my job. I promptly called and requested my money back because I don't have 4 more weeks to wait on another faulty phone. They wouldn't return me anything!! I explained I didn't use the phone. I got it and returned it. They didn't care. I went to Metro where they care for their customers. As a single mom I don't like being taken advantage of.

I have not been able to make or receive phone calls and texts since June 17, 2018. They claimed that my SIM card was not compatible with my phone, they sent my SIM to someone in North Carolina, then I finally get it and it looks just like the one they said was not compatible. I put it in my phone and it did not fix the issue, so I had to get back on the phone with Boost rude workers and today is June 26, 2018. I do not have any service. Do not waste your time and money going to Boost Mobile, I should have never left AT&T.

I am very dissatisfied with my services things like call dropping no data etc. So I finally decided to take my device elsewhere and found out that Boost Mobile have their customers under a blind contract. They lock devices and refuse to unlock them unless you stay with them for at least 12 months. Upon calling customer service I was told that customers don’t need to know that policy unless they are trying to switch companies even if you are unhappy with their services.

Boost has great coverage in my area but the customer service... just crap. First I get online chat asking questions about switching my son from Verizon to our family plan. The CSR pulls account, says I have to go in store and I will get a free phone, 1st month prorated, and he can keep his #. So I call a number of stores asking if they have a particular phone and I finally get one that says she's holding one in her hand.

I ordered a pre-owned "certified" device from Boost Mobile. I went into the store, and I was told I needed to order online. I then proceeded to order the device online for my daughter's graduation present. It comes in the mail, and the back camera doesn't work properly. I again tried to take it to the store, and I was told that I had to call. I called the Boost number. There is no option to speak directly to a customer service agent. I had to go through several menus before I was transferred to an actual person. The person then transferred me to a claims company which was the wrong department.

Boost makes it very easy to pay your bill online and the calls never drop. I love the unlimited everything, data and calls, great. I also love the ease of using my cell phone, taking pictures and texting. It is a great plan for me and the price is right.

I feel your pain with the Network unavailable issue... The identical thing is happening to me. The difference is, after 4 days, all day, after being transferred to non-existent extensions, lie after lie compounded with more lies, that "MY ISSUE HAS BEEN RESOLVED" crap, my last and final call while utilizing and expending my entire 50 minute roaming allocation per month to BOOST, I made myself so clear, my ears are ringing. I am a cancer patient who is currently undergoing the most aggressive chemotherapy there is, to date. I have been hospitalized -3- times for emergent services due to life critical effects. I live alone. I have to maintain an ongoing, constant and frequent line of communication with my Oncology team. I cannot do so once my 50 minute roaming freebie is gone. It was gone last month for two weeks.

I purchased an iPhone via Boost Mobile's website approximately 3 months ago. Absolutely NO service in my area! Called and spoke with a Boost Mobile rep who verified that the service was almost non-existent in my area. I asked if they could unlock the phone since I purchased it and can't get service. The rep stated that it is Boost Mobile's policy that you have to have the phone for a year. I paid cash and can't use their service, so the phone is practically useless. Boost Mobile acknowledged that they have poor service in my area, yet refuse to unlock a phone that I paid for. Ridiculous!!! Will never use Sprint or Boost Mobile again. Horrible, horrible service and extremely poor customer service!!!! Stay away from BOOST MOBILE!!

I have been a Boost customer since August of 2017, my bills are paid on time with the exception of yesterday, I received the text to pay the bill as I usually do via my phone but was very busy and forgot, I woke up this morning with no service, 1 day late my service was disconnected and without a warning text, but Boost don't hesitate to send a text when they are trying to promote their other products, that was horrible customer service and quite frankly unacceptable!!! I am seriously considering changing carriers!!!

I was slightly satisfied with their data plans, but my purpose in being there was to buy a phone from them along with the plan. The phone was okay, usable for calls, everything you might want to do with a phone. Except downloading media. Their *redacted* apps caused clutter, as well as taking up nearly 4 out of 8 gigabytes of space on the phone, the system and other important stuff taking up the rest. When I told them about the crappy space in the phone, they acted as if the phones system was taking up all the space and not their crap. They wanted me to upgrade to a new phone which I would assume to have about 4 gigs of available space like the other phone was supposed to. If you wish to buy from this company do NOT buy a phone from them, I didn't even get around to using their service to the lag of no space.

They have great customer and tech support. Always had great service with them and always helped with any issues. Prices for phones are reasonable. Great product.

Great phones and awesome prices and no contract and you can cancel your service anytime. I recommend this services to my family and friends.

I love Boost! I've been using them for a little over a year & have a great data plan that keeps growing without extra fees. They even pay my tax every month! So for $30 I get unlimited talk & text & 2.5 B of Data every month! They are perfect for me & they also sell phones if you don't already have one & I got to keep my old number!

I have been with this provider for 11 years. I have shrink program. Over the years I have brought my cost down to where I am satisfied. I have a 15 day grace period. I haven't been late, but it's to know, just in case. I don't have a 2 yr contract. I have a direct number, as well as the web. The customer service is great! I have no hidden fees. No minute plan. I get a reduction for finder fee. I have encountered many phone companies, I have been raked over the coals, phone disconnected, when it was their fault. I had to listen to some voice command agent, that sucked. I great phone deals. I wouldn't drop them over a quick deal. And best yet. I live a few blocks from Boost Mobile. This agent is well educated in her field.

I'm not very happy with Boost Mobile. They slow down my data on the 11th day of every month. I'm buying a new phone and switching as soon as I can.

After complaints about slow data speed, I was led to believe my phone was the problem. I ordered a new phone but canceled the same day. There was nothing wrong with my phone. I got a reference number for my canceled phone. I had to call the next three days in a row to cancel because of notifications from FedEx that my phone was on its way. The delivery was stopped on the delivery day and returned to Boost. Still waiting on my refund. Customer service took advantage of my poor phone service to get me to buy a phone or upgrade my service. A similar situation is happening to a friend who also has Boost. We're both in our 60s.

This is a prepaid service that works with the Sprint network and you buy the phones upfront. It is very reasonable for the different plans and there are no other fees.

AT&T is Citibank. Total criminals. Verizon is much the same and always seem to find ways to upcharge. Boost may not be best reception, but it's consistent and cheap, with no contract, or up-charges. T-Mobile is not too bad, overall.

Reception is the biggest problem. We, and most of our neighbors, have reception problems due to our location. This has been an ongoing problem ever since cell phones were made. No one has ever, or will ever, do anything about it.

Our complaint about this Boost Mobile plan is customer service. We cannot talk to a person to get an issue resolved. It just shuffles you from recording to recording.

I love it. I’ve been with Boost over 15 years and I previously was with Sprint which is a subsidiary of Boost. Boost didn't require you to sign a contract so, that is what I wanted to be free without any pressure to be stuck in a contact. Plus they had better service and I was not committed to a contract.

I've had Boost Mobile for years and I'm very happy with them, if I have a problem they fix it right away. The price is right too. I would not change for any reason...

For the price you pay, Boost Mobile is worth it. I just started a new plan and pay an extra 7 a month for 18 months for a LG X. And 50 a month for unlimited.

Had nothing but problems from day one. Customer service was the worst. Data was slow and speed is to almost nothing. Reception the worst ever. Finishing my month up and I'm done. I wouldn't recommend them to anyone.

I am making a formal complaint and thinking about changing my service to T-Mobile. I cannot make any calls on my phone. Boost has failed to troubleshoot my phone. I have called at least 10 times today and your phone reps are lazy, unprofessional and not helpful not only have they wasted my time by asking me the same questions over and over instead of looking at my account and notes that previous reps entered. I am so fed up and disgusted with the customer service I have received and I will never recommend Boost to anyone. I will also forward my complaint in writing to the headquarters.

Cannot beat the value of this carrier Boost Mobile. The price, and amount of data is absolutely amazing and for $30 dollars a month.

Service is inexpensive, but their service has gone downhill. Dropped calls, slow Internet and as of late I've been having issues with my phone saying I have no service and/or no sim card. I usually restart it or take the SIM card out and put it back in. I'm considering going to Verizon's prepaid plan very soon.

I am very happy with my Boost Mobile service. The price is good. I get unlimited phone, data and text. They offer me a good connection, no dropped calls, system works 99% of the time.

Boost costs much less than other plans with no contract required. They also have excellent phones available at reduced prices. Coverage is limited in some rural ares.

I called for 3 Day because my service was so bad. They nothing to help at all but say this issue should be resolve soon. No never happened. Waste of money and time. Cheap service, cheap customer service, cheap phones that break quickly.

I bought a pre-owned Galaxy S6 and within 3 days of receiving it I called Boost because the phone wasn't working right. They talked me into reactivating it and said it would be fine. 3 days later I called to get my money back, and after 3 1/2 hours of being transferred back and forth they said I would get my money back. Still waiting on my money. DON'T USE BOOST MOBILE, YOU WILL GET SCREWED.

I have been on the phone more than two days and they still cannot fix my issue and I keep getting the runaround. I am looking to get a refund or a credit on the insurance premium I have paid for that doesn't not work because the one time I did try to make a claim they failed to send me a working phone and now they wouldn't give me the money I have paid of the last few years for insurance. The insurance is a total scam along with Boost Mobile customer service.

I ordered a ZTE phone a couple weeks ago and since I got it, the phone had shoddy activation. My old phone would receive text messages, my texts and photos would not be sent, calls wouldn't come in or be dropped, communication was low and poor. I called several times since I got the phone and most of the customer service I got was no help at all... some gave me ridiculous responses which made no sense and had me questioning their knowledge in the help they claim to offer. I called Boost several times to fix the issue and all they do is reconfigure the phone and it didn't help... all 4 times they did it. No help at all... phone just did the same thing.

The money you put out to pay for a phone and the trouble you have with them is uncalled for. Overheating on me all the time but yet when I take it in to Boost Mobile they either want to charge you or tell you you need a new phone... Really!!

I ordered a refurbished phone online from Boostmobile.com and it's a scam! I received a broken phone and basically played phone tag for two weeks on multiple 30+ minute calls with people who heard my story, kept me on the phone, DID nothing, told me to call back later or call another department!!! I work and am a student full time as well and I don't have a phone. I kept calling them from my computer-- I'm so upset! I'm still on a call that's been going on for more than 1hour! I don't know where to complain or warn people about this. I'm in tears right now and regretting buying from Boost! They sent me to Apple care and all of these different numbers numerous times: 844-834-5579, 1-866-402-7366, 844-534-3099

I purchased an unlocked iPhone 8 about 3 weeks ago. I went to great lengths to make sure that it was unlocked. When I went to Best Buy (hint-I did NOT buy the phone there), which was where I was directed to go when I typed in my zip code, I was told “we can not activate your phone”. Now I figured I would just go home, search YouTube and do it myself. Well, it just was NOT to be. I looked at YouTube (still think YouTube is one of the greatest websites ever) and found a couple things. But I needed to get on the Boost Mobile site to get things started. Lo and behold I ran into problems when I entered the IMEI number. An error popped up saying that the number I entered was SUPPOSED to be 11, 14, or a couple other numbers I don’t remember.

I purchased an iPhone from Boost Mobile that did not work properly. I was advised by their customer service team to send the phone to their warranty dept since it was under the 90 day warranty policy. I let their warranty team know that I needed my phone back for business and they assured me I'd have it back within 10 days. I called the warranty department when the tenth day passed and they said, "Sorry ma'am your phone is on back order and we don't know when we'll get more phones in, call Boost Mobile and see what they can do for you." I asked for a supervisor and was passed around like the basketball at the end of the first half of an NBA basketball game.

I have an iPhone SE that I purchased from someone second handed, the phone was originally bought from Boost. I have been trying to get my service carrier unlocked, where I can go through any company to activate the phone. Boost Mobile told me that they would not unlock my phone's service carrier because I had not had their service for at least 12 months. On top of this their phones are also not unlockable through a second-hand service i.e. a technology specialist, and that I would have to go directly through Boost. Worst experience I have ever had dealing with ANY phone company. If you do not plan on having Boost for the rest of your life I do NOT recommend buy a phone from there, or even switching a phone over to their service. 0/10.

I updated to the unlimited plan and put my wife on the plan. I purchase a (what I thought was a new iPhone 6) at the same time. It wasn’t long after I had the phone started to have problems with the phone shutting down, locking up, getting really hot. Called Boost customer service. Did all of their test resetting phone, nothing. Same problems. Finally they set up an appointment with the Geek Squad at Best Buy. Spent over 4 hrs at the store trying to fix the problems. Sent phone to Apple, Best Buy called said my phone was back, got to the store and found that I was sent a new phone.

I called Boost on 4/6/2018 about a new sims card. Was told that there was one in stock and they will send it out now. On 4/11/2018 I called to find out where my sim card is and they are like, "We don't have any in stock." Nothing about they will order one or anything. Just sorry don't have one. So now I have a phone I cannot use. Stay away from this company!

My account was hacked and information stolen at the Lincoln, Ne Boost Mobile store. Called customer service and went into store. Since my PIN changed (not by me) neither were able or willing to access my account so I ended up with dead phone. Seems they can not access your account without the PIN even though I had all other account info. What a joke. They left me without a phone. I went back to Verizon. Their customer service is much better. The Boost store is very ** so it doesn't really surprise me someone there gave my info out. Tried to save a few bucks and got scammed!

I'm a 58 years old man, l don't use that much the internet and calls, and l already complaint more than 20 times, which 12 with the terrible customer service from Philippines and 8 Supervisors. They all lie to you, they fix the problem for a week and half then starts all over again and again. This time l said I'm going to report them to FCC and Consumer Affairs and also getting together with other customers to file a lawsuit against the company. And this was the last time l call complaining, because next time I'm not their customer anymore!

Boost Mobile sold me a refurbished Samsung Galaxy S6 at a very reasonable price: $106. Too reasonable. Though, nowhere mentioned in the ad or sales process, the phone was LOCK TO SPRINT with a PREEXISTING phone number. So, until it was unlocked (normally a simple process), I could not use it with my existing carrier. Apparently Boost Mobile's con game is to force you into using their service (which I'm told is awful). When I called their customer support to unlock the phone, the RUDE agent refused to unlock the phone and told me I would just have to "deal with it". I asked to speak to his supervisor, which he reluctantly "permitted" me to do. His parting words to me were, "You can talk to him if you like, but it won't make any difference."

I paid my Boost Mobile bill two days prior to the due date in cash and I was charged a $3 fee for paying in cash and they still turned my phone off on the due date 2 Days Later because they apparently can't keep up with their accounting. If you can get a phone from anywhere else I strongly suggest it. Never get a phone from Boost Mobile. They are terrible.

Noticed that on the website they say product must be returned 7 days from purchase date. I was already 4 days in, had just received phone, sent it back next morning with tracking service, and Boost should have received just on 7th day. Thankfully did not have to pay for air because return location was close enough. In discussion with customer service, they only seemed interested in selling more plans and did not seem to care about my issue at all.

I have been with the company almost 2 years and I'm tired that I have to call almost every week because my freaking internet is not working. When I call they told me the **, that I need a configuration and **. I told them that I want to switch company if this keep happening and they just give me my account number so I can do whatever I want... How this is possible? They don't want to help me anymore at least a credit or anything so I can keep with the company. I spend every month $50.00 for a services that I don't receive. This company is horrible. Customer service horrible. I had to put Wi-Fi in my house to have a good services. I thought that this company was the best... But I was wrong!!!

I've been a Boost customer for many years and always loved them until Dec. 2017 when they in error put me on what they call a Boost Up installment payment plan. Now they are trying to charge me for my monthly plan plus this Boost UP plan which I have no idea what it even is. My service has been shut off every month since they made the error and they won't correct it. I have spoken with Customer Service for hours every month (in the Philippines I presume) and they are useless and rude. The stores are privately owned and cannot do a thing, they are only interested in gaining new customers not keeping old ones. So I am switching carriers because they are inept and could care less. DON'T GET BOOST MOBILE.

Boost Mobile advertise their Samsung S9 online with a 15% discount. Then they mysteriously ran out of stock for the S9 before the discount was over, then they restart the Samsung S9 after the discount promotion had ended. That's not right to the customers who wanted the phone and it took them two to three days to go online to State the phone was out of stock. I will no longer be doing business with Boost Mobile. You're better off trying MetroPCS or Cricket!!!

When Boost's monthly service is about to expire they send a message that says, "Heads up! Payment due tomorrow." I do not like to be told "heads up!" This is supposed to be a professional phone company, not a warning from a volleyball or baseball teammate that we're about to be slapped in the face with the ball if we don't put our heads up!

Was on the $50 program first month was told could go to the $35 program. After that if I came into the store and changed it and $30 if auto pay on my card. So I went in and switched it to the $30 auto pay. A week later received a message $50 would be taken off my card, went into the store and was told I was never told that and treated extremely rudely by the worker and even shouted at as I turned around and walked out of the store.

I bought a phone 3/12/18, I called Boost. The CSR reps were rude and no help. I contacted Apple regarding the matter. They made it very clear that it was a carrier issue not the phone, I insisted Boost look into it, the supervisors I spoke to on the calls ** were not helpful in trying to resolved the matter. I actually heard people laughing and carrying on as well. This is how Boost conducts their business???

I ordered an iPhone online from Boost mobile in February and immediately realized it was a mistake and tried to cancel my order within 30 minutes. The associate I spoke with on the phone said he couldn't find my order and not to worry about it, that the order did not go through. I knew my listening to him that he was incompetent and I knew it went through because I saw the pending transaction in my bank account. I called later that morning and was transferred to a sales specialist who cancelled my order. I asked for a confirmation of cancellation and she gave me a case ID #. I thought I was all set until I received a shipment email from FedEx later that same evening, informing me that my shipment was on the way.

I saved threatening voicemails from my soon to be ex-husband. I have a restraining order against him due to domestic violence. There have been threats from him concerning my children, myself, & my parents. I saved those voicemails for a court date to press charges, but Boost took it upon themselves to delete my saved messages! If I save something, ANYTHING to MY phone that I paid for. Leave it alone! I saved them for a reason! Boost has no right to delete anything. When I called to get them back they told me my lawyer or a detective had to call to get them. So they did & Boost told them no. Nobody can get them. I will NEVER go back to Boost!!!

I moved from NY/NJ 4 months ago. In the North I rarely had any issues. Usually if any due to inclement weather but once I moved here to South Miami it's been a nonstop disaster. After numerous complaints which usually ended with Customer Service in the Philippines Nothing was resolved. It leveled off for about a month and then the bad Service started all over again. Boost Mobile's Reps are taught to read from a script saying they are expanding their service in that area (whatever area you say you live in...).

Boost Stores are like used car lots - can break rules: Stores are under no obligation to meet the promises Boost Mobile makes officially. Customers are free to be taken full advantage of in a very used-car-sales way. I had been a customer of another company for years, but had heard Boost had good deals when you switch. This began the worst phone experience I ever had. The store owner steered me away from the phone that was 1/3 the price, new, and far better for my purposes to a phone that was overpriced, from 2015 (but he didn't tell me that) and was (according to tech support) very likely a refurbished phone that he sold as new. It immediately didn't work. I contacted Boost, who told me that I could return it and even get the phone I wanted.

I reported my phone lost February 12, 2018. I have called multiple times to try and replace it. Between insurance company and Boost employees have another request of document or another request to be done. You are put on hold for over 30 mins and employees don't know the steps or tell you to call back. When you call back on the time frame they give you the office is closed. There is no chain of command and supervisors also don't have a clue. I still have not been able to get a phone. I actually had to buy a temporary phone. Based on my time I spend it will be cheaper to purchase a new phone. Very disappointed in the process.

The employee was the owner's husband. He told so many lies to my girlfriend, Theresa **, that I thought he might be desperate! All she had requested was the information to set up the hotspot so that she could operate her laptop, and he went into a tirade that he didn't have time to help her because he was making so many sales! The Boost Mobile sales location is on Glensboro Rd. in Lawrenceburg, Ky 40342.

Hello. I have been with Boost for some time now and I have been through hell and back. I purchased a phone that was defective and called and reported it. No one responded. Like I was told then to her it's my loss not Boost Mobile. Oh really. My service don't work half the time. I am just fed up. Want to leave this company altogether. I'm not a happy Boost Mobile customer.

I'd go with Boost again in Arizona. Easy to work with, inexpensive, rates drop with auto pay and every 6 months of on-time payments. Nice staff, too.

I was a new customer and with being a new customer I was supposed to get a month of free service. When I didn’t get my free month I called inquiring about it and I was given the runaround at the store and on the phone. When I called they said it was the individual store promotion but it is advertised on TV and everywhere. When I threatened to call the BBB on them, they immediately hung up on me and every time I call they would hang up. I stopped paying for the service with Boost Mobile and I will never use it again and every chance I get I will let people know how crooked they are.

Boost stole 14 hours of my paid service by unlocking my phone the day you told them I was changing service with another company. Then they refused to unlock my phone saying it's the new company's responsibility when they were the one who locked my phone. Then the customer agent named Ana in the Philippines at 886.402.7366 on 2/28/2018 at 4;31 P.M. Pacific time unprofessionally clicked on the waiting line 5 times everytime I raised my voice because she kept repeating the same excuses on why she can't access my old account. Then she unprofessionally hung up on me when I asked to be transferred to her supervisor.

On 2/23/18 tried to order a iPhone 8 Plus, got to the part where you enter your card number and the card was declined, so I called to order it. They claim they were putting the information back in. Then the card declined again, so I was told to call my bank. I did. My bank informed me that my card was good and there was no decline meant from them, so my card should go right through, so I called Boost back and told them what happened, they told me, "Oh ok", the order went through. I even paid for expedited delivery, for next day. Well then I never got the email to track the order, so on 2/24/18 called back because no phone came, they told me, "Oh it's been shipped. You should get it next day," but I paid for next day delivery for the 2/24 so I asked about my refund for the shipping.

If I could give a zero I would definitely do that. I would NEVER recommend this company. They lied to us about the signal strength in my area, they sold us phones that the manufacturer stopped making a month prior to us buying them, our signal has slowly depleted and we have only had this company for 7 months. They continually try to do "troubleshooting" on our devices to no avail, and we are left paying the bill for no service. DON'T WASTE YOUR MONEY!!!

This phone company is the worst I have ever been with. First the service was horrible and a lot of dropped calls. My 4 lte network was always slow and worst of all they took my money after I canceled and I have called 3 times to get my money back and they tell me I have to wait 7-10 days then I get nothing back as if they are keeping it. We are coming to no resolution and it has been a month. ** THIS COMPANY. NEVER WILL I BE A CUSTOMER AGAIN!!! They don't deserve any stars. If I could I would give 0 stars.

Horrible. Bought 2 iPhones from their website. When receive the phones they were both broken, scratched, inoperable. I called minutes after receiving them to inform them. They gave me a number to call for their warranty company 8448345579 Bright Star Insurance. I called them. They said Boost had to refund or fix issue and informed me that BOOST MOBILE was SCAMMING people by getting them to buy broken phones and try to get them replaced through them and that they couldn’t do anything now. I’m stuck with 2 broken phones. Spoke with lady named Kim interactive ID # ** claiming to be manager but she hung up on me 'cause I caught her in a lie, and Glenn Interactive ID #** and she blew us off and said she was gonna get us to person in charge but transferred us. DO NOT BUY FROM BOOST. SCAM SCAM SCAM. Now I’m out $600 bucks and stuck!!

Boost customer service can seem to only say 'we are sorry' but then never get anything fixed. Hours on calls and still same problems. Offshore call centers as well create problems. Data services are also not always the most reliable.

Do not go with Boost Mobile unless you are a left wing bat dung liberal. Every time I activate my screen they have more Libtard stories on. Mostly the racist Oprah Winfrey. Beyonce. Jesse Jackson. I do not pay for this trash to be shoved in my face. I pay for damn phone service. I will be leaving in March and going to Cricket. Avoid Boost like an STD.

I have called Boost Mobile and complained about receiving hundreds of the same text and follow the steps that they gave me to fix this issue only to have the same thing happened on the same day or the following days and called back again for a total of four times and did not have this issue resolved. I have terrible service where I am at and in town. The cost is not worth the headache and I will be switching back to AT&T. It cost more but the service is phenomenal. Do not use Boost Mobile for anything.

I purchased 2 phones at a great price. That made me skeptical - but I kept asking - if the service isn't good am I locked into a contract? I was told no. Well, the service is awful and I am in a 12 month agreement and they won't unlock the phones. But they keep saying it is not a contract. I have spent 2 days trying to solve the mystery of Boost Mobile. How do they stay in business? Customer service is a joke - you go through press 2/press 4/press 1/press 7 -- until finally you get someone who does not speak English well. To top it all off they are trying to kept my phone number - wouldn't allow it to be ported. YES. I AM LEAVING BOOST and warn you before you enter into a Non-Contract with them. If anything goes wrong... you are ON YOUR OWN. They just keep quoting policy - which by the way - you NEVER get a copy of! BYE BYE BOOST. STAY AWAY!

I visited the local Boost Mobile store located at 712 E. Avalon St., Kuna Idaho, 83634 on Sunday evening 2/11/18 and after remaining in the store for over 2+hrs after closing my wife and I left with 2 iPhone 6s at a cost of $50 each. Seems the push was on for the iPhone sale as opposed to having any discussion about one of the NO COST phones offered with a service changeover; ** made mention he was "all about the sale" and then added as an afterthought "but we're good with customer service". I revisited the same store on 2/16/18 to advise that I was unhappy with the iPhone operation; at that time, I was told I would need to speak with the original salesman ** to discussed a return. I had to leave town over the weekend and was unable to return until today 2/19/18.

On 02/10/18, I ordered an LG Tribute HD cell phone, at the Boost Mobile website. The price of the phone was advertised as $39.99 online, and if you entered the promotional code VDAY, it went down to $33.99. I checked my email for an order confirmation immediately after the order was accepted, and it was there. I then went, and found the protective cases I wanted, and ordered them. The next day, I checked my email to find an order cancellation for the cell phone, with no reason as to why the order was cancelled. Boost Mobile did state in the order cancellation that I COULD purchase a device at a local dealer, or online.

Since both the alarm system and ringtones was not working on my phone I took my LG phone to Boost Mobile for help. Immediately the sales agent suggested it was time to buy a new phone. Both he and another sales agent a female persuaded me to purchase a Samsung Galaxy S7. First they said since I was already a customer it would cost me $184.00 then they went up to $288.00 and said I was getting a bargain since the phone retailed at $700.00. When I returned in the evening for my receipt I was told that after paying in installments I would end up paying $422.00. To me that was very deceiving, "BEWARE OF BOOST MOBILE".

My 81 year old mother bought a phone from Boost Mobile. She used it for six months and then cancelled it. She was never told that if she cancelled her phone that her phone would remain locked. In fact we were both told for a year now several times that the phone was unlocked. When we tried to transfer the phone to another carrier, we found out that it was never unlocked. They can have whatever policies they want to, but they should not deceive and manipulate their customers. She cannot transfer her service to another carrier because Boost has control of her phone by locking it. Seniors are called "vulnerable populations". It is terrible that seniors are being taken advantage of. I have called and tried to resolve this, but I was also lied to and then they refused to let me talk to a supervisor.

Paid for a $3 daily plan on 2-7 that was supposed to go into effect at 12:01 2-8. As far as I know it did. I added another $5 (minimum amount you can add) that brought my balance to 7 so could use another $3 to pay for 2-9. Imagine my surprise when on 2-9 my service was off. I checked my account and they had taken $6 out on the 2-7 and only applied $3. So I complained and they said they would refund $3 and apply to my account for 2-9. What they ACTUALLY did was TAKE the remaining 1.50 remaining in my account (still not sure how there was only that little remaining...) and apply it to a "Service Increase". So really I just paid 4.50 for a daily service instead of $3. Not a lot but this is not the first time their 'refund' is not actually a refund.

After a month and a half my Moto cellphone stopped connecting to the internet, even though it connected to WiFi properly. When I contacted Boost customer service for help I got a 45 minute runaround. That only ended when I threatened to file a formal complaint. At that point I was given a service phone number to call which was supposedly Motorola. The company that answered apparently was some sort of repair facility, but not Motorola. Fortunately, that company did have Motorola's number. Motorola promptly replaced the phone at no cost. Three cheers for Motorola, but I have never had so much trouble with any customer service as with Boost in my decades of dealing with various companies. What an awful experience!

Last September, I was having problems with my phone working correctly. I asked Boost if I qualified for a deal. They said no. Upon asking which carriers phones I could use, AT&T came up. I ran into one at the mall. I liked how it was a good phone but unsure about it working with Boost, I called them to make sure before I spent 500 dollars on one. The first supervisor at customer service looked it up and told me that there was no doubt that it would work. After the guy that sold it telling me the active probably wouldn't work, I called back asked for a supervisor and said to please look up the IMEI number and 100% for sure if it works. They took about 5 minutes, got back on and told me that it was recoverable and that it would work but that I needed to get a special sim card available for 10 dollars at any Boost store. I paid 500 dollars for it.

I have been battling with Boost Mobile for over a month. It all started with my Samsung J7 dying. I received an email stating that I was 3 payments away from an upgrade. Ok, I figured go into a Boost Mobile store and see if I could get a my upgrade right away. It's not like I did not pay my monthly bill on time. Hell I've paid earlier and sometimes extra. But no new phone for me. Tried to go about the new financing program. I qualified but they wanted me to give $150 balance in the store. Umm, no. So I cancelled my service. Started requesting my money back. It's been close to one month. I've been given the runaround, left on hold for close to an hour. To be given the same lie, the check is in the mail. Stay away from Boost Mobile, unless you like being screwed out of your money and sanity.

After 2.5 hours talking with people who; a) did not speak clear English, b) could not answer my questions, c) could not think for themselves, d) kept transferring me to the incorrect departments, and e) promised to send me a new sim card to the address with "my phone number" on file, the number which was completely incorrect -- I shifted the number to my Verizon account as a second line, for less money and far better service - IN THE U.S.A. This after talking with Boost Mobile and LG reps. Awful experience and not the first time. These companies are "automation" (including "automating" human beings) at its worst.

I received a defective iPhone from Boost. They are selling tons of these things. They say they are under 90 day warranty but when I called bright the third party insurer on day one of receiving the broken phone, they said this phone is not covered. Boost then told me to go to the Apple store and have them fix it. Apple said they would fix the issue but it would cost more than a new phone. Went back to Boost talked to a supervisor they initiated a return. I sent the phone in, it was delivered weeks ago and Boost never refunded me.

Boost service has been terrible. Lost my 14 day grace period. They call me a V.I.P. customer. Never get offered a free phone. I think it's almost time for change. Within in a year I will no longer be a Boost customer.

I purchased a Samsung Galaxy S6 pre-owned phone and a month of service. Turned out they had practically no service in my zip code area - zero to 1 bar of reception. In the building where I work there was zero coverage and a phone is required for my work. They initially seemed apologetic and gave me the account number to port to Cricket and said they would unlock my phone. It wasn't unlocked when I tried to complete the switch. They did not answer my emails for 4 days and finally said their policy is you must have the phone with them for 12 months or they won't unlock it. Argued with them over several emails but they refused. So now I have a phone that won't work on any carrier that I would not have purchased if they told me there was no service in my area. What a scam! Don't go with Boost!!!

I switched carriers. I was told that my phone would be active and I would be given a new phone number. Now I have to pay $45 which is something that I don't have to reactivate this phone. I am highly upset because I was misinformed. They need to do better.

I order a Samsung Galaxy on Jan 4. Never received the product because ask for it back it's going on jan17 and still have not receive a refund. They took money but have return is seem very odd why I don't have money yet.

Bought family plan. Took weeks to port numbers. Then refused to activate family plan until all lines had their own service plans. Then refused to add any lines to family plan. No access to customer service on 611. 42 calls to corporate and 6 visits to store locations. Stores claim not to have access and call centers claim all account corrections must be made in person. Left after one month having paid for 6 months. Then Boost refused to unlock phones to use and refused to accept returns after the 30 days. NEVER USE BOOST WITHOUT LAWYER ON RETAINER!

I am with Boost Mobile. I have the unlimited package. Which is a great deal cause the person that I know put me on his 5 phone plan for $100. So $20 a month is great. The problem that I have experienced since I have been on this plan for the last 4 months is loss of phone connection, so when I wake up the next day I have to not start anything. I first have to go down to the Boost store and get them to fix my phone. Then I ask them what is wrong with the service. They tell me that they have been doing something to their cell towers, but they don't tell you anywhere that this will be going on so they pretty much shut you down without any warning.

A lot of people don't understand that Boost is a smaller company, meaning they don't have many towers. They are great in areas where they do have service. Their data is fast! And the correct price! I only pay $45 a month with the auto pay??? Great job Boost. Keep it up!

Ordered an iPhone for my son from them for Christmas. When it arrived I took it out and checked the MEID number to see if I could connect to Tello, another provider with Sprint, which is what Boost Mobile uses. I was able to get service thru Tello with the iPhone I purchased from Boost. So I decided order my daughter an iPhone as well to hook up with Tello. When I tried to get service with Tello with her iPhone, I was told Boost Mobile had to unlock it. When I called Boost I was told I had to have active service with them for a YEAR before they would unlock. They could not explain why I was able to connect my son's phone with another provider and would not take the phone back because it was more than 7 days from purchase. HORRIBLE COMPANY! Now I am stuck with a phone that cannot be used.

Boost Mobile is the worst company ever!!! You tell them to disconnect your phone. They tell you they’re going to disconnected on the date that your phone ends and then turn around and disconnected before that date! Then they don’t want to give you back your money. I had to go to the bank and put a stop payment on my bill. Why let them keep the money that you don’t get the services for. What a con game they are playing on most of the customers. Worst company ever!!!

I tried to cancel the order right after I accidentally placed it. The call agent was telling me that she already cancelled it, but then the shipping confirmation was still sent to me. I made 2 more calls and the agents told me that it isn't cancelled and I have to receive it in order to return it. Annoying and horrible customer service!!!

This is my 3rd phone in 1/2 years! I just got the LG Stylo 3 yesterday and it's got white fog on the bottom of the screen! It's having multiple issues! And Screenshots are almost impossible. I'm going to Verizon. I may pay more but at least the phones will work.

About 9 months ago I got a new phone. I called Boost Mobile to get a sim card and they sent one - I called them back and got it activated. For the 7 months since I have had nothing but trouble off and on trying to get onto the internet at various places around Los Angeles. I took the phone to 2 different Boost stores and whatever they did with it worked while I was there but then didn't work at many other locations. I called Boost tech dept several times and was given all sorts of codes and stuff to do, nothing worked consistently. Finally I stopped by one store and the clerk said it was either the sim card or my phone and to call Boost and get another sim card first to see if that would solve it.

Horrible customer service. The recommended LG is a cheap phone. Not user friendly. Can't even take a screenshot pic. Battery cheap. Phone runs out of battery easily. My 11 year old doesn't like the phone either. Paid a lot to get phone with activation fees. Store clerks trained to tell you anything to sell you the phone. They care more about sale, not if you will be happy with the service. Once they got you, they've got you. No refunds. Then I didn't have service for 2 days when I transferred over my phone service. Never have had that happen before.

According to Boost Mobile's promotional offer, in order to receive the $100 credit to my Boost Mobile account, I was to purchase a new Apple iPhone 6 32 GB Space Gray phone at boostmobile.com, activate the phone by signing up for the monthly plan and pay the monthly charge by April 15, 2018, make my monthly payment within 50 days of activating the phone, receive a $100 credit on my Boost Mobile account within four weeks of first month's payment. I did not receive the $100 credit as advertised on Boost Mobile's website.

If I could give this company a less than 1-star review I would do it. They are not customer-oriented and from the experience I have had with their customer service, no one there knows what they are doing. In anticipation of changing my cell service to Boost, I tried several times to assure that the phones I currently have (iPhone 5s) were compatible with Boost by trying to call customer service. I found a listing of phones which were supposed to be compatible, so knowing I would need a new phone for a new line I needed to add, I went on .com and ordered a phone. Much to my surprise and frustration, after going to a local Boost outlet to discuss the activation/change of service, they didn't know if my phone would work - actually 1st said it would. They had to "try to activate" my phone on their service to determine it would not.

the wi-fi worked fine from 6-9-17 till 10-30-17 when it said - no signal - then when you call it is almost impossible to reach a human and when you do they can't speak English well enough to understand also when I asked to get my 50.00 dollars for a re-boost card I could not use and the wi-fi device that won't work because it says - no signal - they won't refund my money so they just stole 100.00 dollars from me by deceptive means. I see them as thieves. Don't waste your money with this company.

I paid for my account and they totally refused to help me even though I've been with them over 3 yrs paying 42 a month... Now you do the math... My phone got disconnected and the reps gave me the only attitude about the situation... Bunch of **.

Assuming you set up auto pay and never have to call support, I'd give Boost Mobile a few more stars. I have 2 sons, each with a Boost Mobile phone, they generally don't have any signal issues. We're in the suburbs of Philly. My older son's phone was starting to have device issues, so as an early Christmas present - I decided to get them both updated phones.

I've been with Boost for over 10 years. I recently found out they've been overcharging me. I was on a 50$ plan some years ago, then they raised it to 60$. Today I found out through someone that they only pay 50$. They've been overcharging for who knows how long! I called today and talked to someone asking them about this. She just kept repeating their promotion is 50$ and my plan is grandfathered. I asked why didn't they lower my price to match everyone else's. She said they can't affect people's accounts.

The price is $35.00, the service is great, no major problems in over 4 years and I highly recommend the flip phone for seniors who do not want to be tied to their phone.

In the course of 4 days, the Boost Dealz app has consumed 1.2 GB of my cellular data. Boost Mobile sells data for $5/GB, which means that the $5 credit I am supposed to receive is less than the cost of the 1.2GB of cellular data that was used by the app. IMO, that is deceptive trade practices and consumer fraud.

Boost Mobile offers really reliable service. The internet is very easy to use and it's high speed. Taking photos is a snap and bill paying is quite simple too. I really enjoy Boost Mobile!

Boost has been great for me and I've been with them 12 years. They are very customer-oriented and that is very important to me. Responsiveness is critical in a service world.

I was recently planning a visit to the UK to my mother. I called BOOST regarding 'unlocking' my iPhone 6. I've owned it for nearly two years so, when I eventually got the 'person' involved in this process. He verified my details and said, 'Your phone is unlocked'. Great I thought, I can now purchase a SIM card in UK and use my phone over there. Not the case. I try the SIM, and I keep getting a 'Your phone is locked' message. I think this must be an error, and visit a top tech store for help. The gent verified that my phone was indeed still locked!!! I was fuming, time wasted, out of pocket, no phone to use as planned.

Have been with provider for a while. Have never had a dropped. They always give ample time to pay bill. I am very satisfied with Boost, the price is right for the service.

Boost Mobile is just right for me. I pay $30.00 per mo. which includes unlimited everything. I've had my phone for about a year and I have not called customer support because I have not had any issues. Works for me. I've had dropped calls but who doesn't!

Boost Mobile is a very easy company to go through. No contract, can't go over on your bill, no hidden charges. Reliable service & I get service almost everywhere I go. I have been with this company for a few years now & definitely wouldn't switch to another company.

I have had very little trouble with Boost mobile. I have taken it to various street from vacation and I have had reception all the time. I have a family plan for my whole family and Boost mobile works very well for us.

I've been with Boost Mobile for at least 3 or 4 years now. Recently my Galaxy j3 6 screen broke, and I had to switch back to my Prevail LTE which is junk. I saw a Boost Up program in store, $1 down and 8 a month for a phone I wanted. So I asked the representative in the store, who wasn't sure why I wasn't qualified. So I called the service #, and got some terrible English-speaking person as usual. They told me that I didn't qualify because I didn't make 12 on time payments, which is a joke. I have a 14 day grace period for billing, and I haven’t missed one payment since I got the phone.

The first time I bought this phone (2016)... Was when everything was all good. But lately I just paid my bill ($69.00). For unlimited as always when I pay. But now my phone keeps saying I don't have enough space on my phone to download apps. And I've deleted every pics that was on my phone. (Even my kids) pictures... just to see if it was gonna let me download them. But to no luck. Only to download one app at a time. INSTEAD of a FEW APPS... When I have all the space to download. Why am I paying for unlimited data and unlimited everything when I can't even download games and other apps?? Screw Boost Mobile. I'm about to switch phone service... cause this ** is blowing me with the lies they tell... I recommend for ppl to NOT GO with BOOST MOBILE for YOUR PHONE SERVICE... THANK YOU.

All phone company only want the customer money, don't give the service promise. We feeling sad because they never have a solution for any problem, and the customer service don't do nothing.

I had unfortunately left Metro PCS in order to get a supposed better deal with Boost Mobile, but that was a BIG mistake!! I bought an iPhone 6 thru Boost Mobile and according to their map it should have covered my area but in reality it didn't. I was able to use it sometimes depending on the area I was in. I told them about it, thinking they would help me but they didn't. I switched companies due to the lack of service in my area and Boost Mobile refused to unlock my iPhone that I paid for because I didn't stay with them for 12 months.

Paid insurance on my son's phone for over a year until his backpack was stolen (with his phone inside) the same evening that his bill was due. I got to work the next day and tried to file a claim online and Brightstar denied it. Called customer service on the 24th and they escalated it to Boost's corporate for permission to replace it. Told me to call back on the 27th. Well, I just got off the phone with them and Boost has decided that our claim would be denied indefinitely because I called to file the initial claim a day after his bill was due.

I have a great representative at Boost Mobile. He's very competent at his job, great salesmanship (Not too pushy)! I like the fact that I can still receive incoming calls with limited phone service due to making a late payment! Great deals with first purchase, (free phone, etc)!

Very spotty for actual voice conversations, otherwise text, Google, other features are great. Customer service has improved over time, but honestly rarely need to use it. Price I pay for service beats all others hands down.

Boost Mobile is awesome for tight budgets. Not overpriced. Coverage is great. And there are deals for acct credit always available. Thank you very much and good day.

I switched to Boost from Metro PCS and got an iPhone 6 32gb which I was really really wanting and with unlimited data at $50 which is what I was paying at Metro. It was perfect. The salesperson who sold me the phone told me that I would have amazing coverage at my home which made it more perfect. I was lied to. I live pretty much in the middle of town and my service is so slow it's ridiculous. I go to other parts of town and I either have no service at all or I have great service. I almost wanna move to the great service part of town and I would if I could afford it. I can't do anything while I'm in my home; I can’t get on Facebook, I can't play any of the games I have on my phone, I can't access internet. Sometimes texts and calls won't go through because my signal is so poor. I'm mostly mad because I was lied to just to make a sale. Looks like I'm just gonna go back to Metro where the service was always excellent.

What a nightmare! About a month ago my phone fell and the screen cracked. I was thankful that I had purchased and paid monthly for phone protection plan. (Now on side note, the Star Insurance company is horrible and that's a different complaint). Now a month later I decided I wanted to leave and return to Metro PCS. And here is when I learned that since my phone had been in my possession for only a month my phone was lock for good. I couldn't transfer my phone. The phone would be lock for one year.

I first joined Boost, when it was one of the few pre-paid wireless providers that made it easy. I've had service with them for 7 years, no problem. I am currently on the West Coast, but when traveling to the East Coast, service is non-existent. My one and only complaint is that after being with them for this long that there are no concessions. The 'preferred' plan is very helpful. You can still receive calls and texts, but cannot call-out or reply back. Once you re-boost, that time that you couldn't actually use your phone is still part of that extra time.

Boost Mobile service just sucks. I had them for years in December. I switched to Metro but ended up switching back because Metro didn't have any service on my drive to work. I purchased the iPhone 6s Plus in March. For the last 4/5 months I've been calling about an issue that has yet to be resolved. I called them to have my phone unlocked so that I could switch to Verizon prepaid. They first told me that the phone had to be on the account for at least six months before that could be done.

WORST SERVICE BOTH in each Boost office & staff & horrible in private use. Boost office staff are incompetent, not able to answer all questions/interest well or don't want to & are VERY argumentative. Went to TWO (2) different offices, both the same. TERRIBLE!! Went back to cancel service the next day & this guy refused to allow us to cancel nor refund our money THOUGH the service didn't function for us at all in our areas.

Just wanting to let everyone know that if you have a Sprint account, you should not try to change to Boost Mobile. Since Sprint is a mother company of Boost, The transfer is a nightmare. If you purchase a phone online, you can not get it activated since you have a account with Sprint. When you try to contact their customer service, you can't because you don't have a Boost account. It took me almost 2 months trying to get a refund for a purchase online. Also if you do migrate your number over to Boost, they will not give you any promotions and possible you will have to get a new number.

In anticipation of Hurricane Irma on 9/6/17 I went into a local Boost Mobile store here in New Port Richey & purchased an iPhone & Boost Mobile monthly coverage for $57.00 a month. I picked the iPhone since it is a brand name. On 9/8/17, I left my apartment in New Port Richey & went up to Ocala to stay with friends during the hurricane since I am elderly & didn't want to be alone for this hurricane. For some reason this hurricane scared me. Well wasn't I surprised when my cell phone didn't get any coverage while I was up there. I tried getting a signal by plugging the phone into the USB port in my car but then it meant I would have to turn my car on to get it to work & gas was a precious commodity at that time. My friends whom I was staying with had cell phone service at all times but they use Verizon (shame on me).

The service is ok but charging me way I go into pay cash. They charge me 3 dollars to pay cash. Otherwise the service is decent but the charging when I pay cash is stupid.

I've never had a problem and their service is great. Gives me just what I need nothing more nothing less and a great price. I think people would find them to be very satisfactory for their cell phone service.

I was on Sprint many years, I was dumped, he finally released my number to me. That's why to save money I went to Boost Mobile, prepaid spend down. Works very well for me. I enjoy my phone and texting very much.

Not honoring their ads - I bought a 35 plan at 6 gbs... They would not honor it because I was on the 3gbs plan before, but it's a prepaid service not a contract phone... Very disappointed with Boost and would not recommend them to anyone.

Boost is a good company but if you pay in cash, the people who run the individual stores, they are allowed to charge a extra fee for their own pockets! If you use a credit card, they won't charge you. This is wrong!!!

I've been a customer of Boost for over 5 yrs. I bought a new phone Jul. 2016 tried to get the unlock code in Aug. 2017. They wouldn't do it because they said I didn't have the phone for a year after the store I bought proved to them that I did. As of today my phone is still locked.

My experience with Boost has been satisfactory. Their smartphone has good enough reception and all app updates download and install easily. Admittedly, I want ringtones, though, and they have none. But I don't know if anyone does.

I've had Boost Mobile for over 14 years and the customer service gets worst by the year... The customer appreciation has never even existed with them. I've paid 60 for a unlimited plan for 7 years. Never informed of the plan dropping to 50. Couldn't tell me why I was still and currently pay 60. Bought my kid the same plan at 50. Couldn't add a line so I two separate lines which is so stupid because I should be on the family plan. Tried to do that. Interrupted on line. Said I need more money. I hate this phone company.

I wouldn't trade companies for anything. I've been with them for almost 10 years!!! I've gone through more phones than anyone I know!!! Customer service will take time and get me through my oops and back.

The Boost Mobile website is user friendly. I go there to update my information or add money for payment. I usually add money via the phone. The recording says Boost will text you a payment confirmation but I never receive a text confirmation. That is my only complaint, but otherwise I highly recommend Boost.

I have had times where changes in my auto pay had to be changed and was left with no service. As well add data. I am on a family plan and my phone also won't stay charged due to the charging dock. On my receipt it say that I have insurance but when I went to the store I bought it from they said I didn't buy insurance to cover my phone and my daughter also reminded me that I got it the day she was with me.

Boost Mobile is pretty good. I've been with them over 8 years but I have had problems with dropped calls, and reception issues. However, reception has improved over the past 4 years I must say. Also, their service is not as good as it was 6 years ago.

I really love Boost and I never have a problem with service. They are very helpful and I am always a satisfied customer whenever I need help.

Boost Mobile has been a wonderful company! I switched from Metro PCS because after years of being a customer, they began to treat me like another number. Boost Mobile was not only happy to have my business, they still treat you as a human and give great shrinkage plans that saves you a lot of money. Only reason I'd change, is if Boost was no longer available.

Switching from Sprint to Boost has saved me a lot of money on my monthly bill. I have unlimited everything, which is great. I was reluctant at first, but over the last few years, my experience has been smooth, with no problems at all.

This was the straw that broke the Boost Mobiles back. I have been with them for some time and had automatic billing to my bank card. This month (August 2017) they charged my account the regular $58.98 per month that I have been paying. All of a sudden I noticed a total of 4 pre-authorizations to my card for the $58.98 after the regular $58.98 was already deducted by them.

Good service. Cheap plans. Free phones are good. Reliable and fast. Good place for people who do not need the latest phone to come out every year. Very helpful. I have 3 phones with 10 gigs data each with unlimited phone call and texts for less than $100 a month.

Have had good experience with customer service, however some locations only have one worker and less coverage area. Had good selection of phones, offered free phone with higher $45/mo plan.

Service is actually good. The phones however stink. I have gone through 5 phones since 2014. If there was another prepaid provider for this monthly price and the data and all. I would change it.

I went to Boost to have my Galaxy S7 unlocked. I have had the phone for over 14 months and always had it turned on with Boost. I am eligible to do the unlocking by their own terms. I've tried 5 times to get my phone unlocked. First time I went to the Boost store, after some discussion with Boost help I was told that my phone was unlocked. I went to a trusted cell repair establishment. They tried a SIM card. It didn't work. I went back to the same Boost store the second day. After discussions with Boost help I was given a six digit code to unlock my phone. Nothing else. I went to my trusted repair place. We couldn't unlock the phone again. I have spoken to Boost customer care and their technical department on two more occasions for a total of 3 hours. I'm told that it will be unlocked in two days. I don't believe it. Don't buy Boost. They lie to you and they won't honor their own contract terms. Where is Justice and the correct solution?

Salesperson sold me phone and plan, said unlimited everything, no data cap. I asked three times, they lied. Worst cell service ever. Hands down, very deceptive and dishonest. Would not recommend to anyone, waste of hard earned money. Will switch carries asap!! Don't purchase from them!!!

I've been a customer for over 5 yrs. Never any major issues until I tried to change to a family plan & add my wife's phone. I was told they couldn't add her phone because it wasn't one they carried/sold. So we went to another company to check out their family plans & even though they were willing to activate both phones, they couldn't do mine because it was locked. I was told by Boost I had to have been using my phone for a minimum of 1 year b4 they would unlock it.

I originally switched to Boost because they promised better service. I messed up big time. They had to send me a sim card for my current phone twice so I had no phone for a month. I paid the money for the service and they demanded more and more then put 10 on my account as courtesy for the issues. When I checked my account 0 balance. Now everything I say or do on my phone is being seen by street thugs because Boost has no security and I called customer service and they say the technical department can't do anything to stop it. As for the one talking about a class action I would love to.

The fact that Boost Mobile has me writing this review is sickening in itself since I left the last phone company for not giving me the freedom to make choices on my account as well as the upgrade policies. When purchasing my 1st phone with Boost after having been a faithful customer in the "Chirp days" I am highly disappointed. I wasn't informed when purchasing the phone that I would have a 120 day wait before I could purchase another prepaid phone. Being that the iPhone went on sale I wanted to upgrade and wasn't allowed to as if I was with one of the network phone companies.