Boost Mobile Reviews

After a year and half of good service, our cell tower in area became "impaired". Have had unreliable service for 3 months. No phone service and texting barely usable. This is every day now. Drive miles to reach customer service only to go through a phone maze. When finally getting a customer service agent, they are polite, but nothing changes. Online communication with Boost is once every 24 hours only and they don't work on weekends. Sorry I made this choice now.

I wouldn't recommend Boost Mobile to anyone. I am not the type of customer to complain I normally just deal with a retailer if service is somewhat tolerable. I paid my bill online three days ahead. After I submitted my payment that's when I was notified that boost mobile was having technical difficulties. Everything appeared to be going good given I was contacted by a rep stating that after technical difficulties online have resolved that my money would post to my account. I got a text message on my cell phone that my bill was due.

Terrible service. They trick me and lie saying certain cellphone has 4g but was 3g. Complaint to supervisor said other employee wouldn't say that. Told them how bad service is. Respond from her what you want to about it. This is bad customer service. Never again. Lesson learned.

I switched to Boost mobile 3 months ago and I must say the service is awful. The signal goes out a lot, the phone itself is no good - bought it brand new. I don't recommend boost to anyone, I hate I paid my bill this month, won't do it again...

So I switched from at&t to boostmobile not to long ago, oh boy do I regret it. BoostMobile/Sprint network in San Bernardino is Horrible. And customer service hasn't been too much help. All they do is help you refresh your phone with their network and it will work for the moment while you’re on the phone with them, but after it goes back to status quo. I have called BoostMobile several times and the outcome is always the same. I'm not the only customer with this problem. I wonder if I can pay them half of my monthly bill for half decent service; probably not because they'll shut off my phone service. I wish they'd actually do their jobs and fix this problem. If you live in SAN BERNARDINO stay away from boostmobile, you will regret it. Even free cell phone service from budget mobile and assurance wireless is better than Boostmobile; that's pretty sad.

Bought a cell phone online thinking I'm getting lower price online. It was refurbished...never mention during our conversation. Now the phone is acting up. No SIM card inside. Phone is blinking on and off. False advertisement. Crappy sell associate. And 3 extra...for what? -- 'cause you don't pay online? That's a rip-off.

After paying for boost mobile phone insurance for several years we filed a claim due to broken phone. They accepted claim and said we would get a new phone. Several months later they keep saying phones are out of stock. Maybe year before phone is sent to us. Boost mobile said they would refund for the service we paid for while without a phone. Then they decided they would not refund the money. VERY BAD SERVICE. They did not even show any concern about the problem.

A few years ago, I switched from cricket to boost! My phone was working great with no problems no drop calls, no missed calls, no mobile network is available! The prices was affordable start from $55 a month! They even had a shrink payment plan! Starting a few months ago, I would miss calls because there is no mobile network is available! I tried to text I get message saying "when mobile network becomes available your text will be sent!" The internet even don't work all the time! It would say there it's unable to search!

Well where do I start? First thing is keyboard works when it feels like it. Look at my address, lmao. Then contacts works sometimes. Ran out of data in 10 days just listening to pandora and checking emails. This is a samsung phone but had another one before this one and not samsung and it was 10 times worse. Leave city limits and roaming and if you can get a hold of customer service, that’s a joke too. They don't help and can't speak a lick of english. I'm leaving this carrier after spending a lot of $. I would recommend this to my worst enemy!

I have been with Virgin Mobile for several years and loved the service. I thought by changing over to Boost that I would get the same great customer service at a lower price... I was wrong. I regret changing services and will be going back..... The problems started immediately with the service. Trying to set up my account on their website was extremely horrible. Their website is not user friendly at all. I tried calling customer service which does not allow you to speak to anyone. When I speak "customer service" normally with any other company, it will put you through... Not Boost, they will automatically hang up on you. I put in a ticket and finally after 2 or 3 days, someone called me. I thought that she had corrected my auto pay with the 35.00 plan but instead now after 2 weeks of that call, I have no minutes on my account and says the next payment will be 45.00. So she clearly messed up my account..... Not sure how much I can take.

I purchased a new phone less than 24 hours ago. The Samsung phone is fine, but the Boost service is very bad. Boost tries to prevent new customers from setting up a normal voicemail service. Boost is pushing a visual voicemail service (text) that cost 0.25 per message. I had to threaten to cancel my service in order to get normal voicemail. I had to demand a supervisor's assistance in order to get the service that should be the norm. After this experience I don't trust Boost, don't know what other hidden costs will apply. Stay away from this company. Boost means to steal. That about sums it up.

Why is there an activation fee on a previously used phone? There's a 10 fee before you can switch over and I find it ridiculous. Also the service fees that they are now charging, that's also ridiculous. Just goes to show that nothing ever stays the same and nowadays, it's nickel and dime you for everything.

I switched to Boost about 4 mos ago and purchased a LG Optimus 3 phone as per the store's recommendation. I really don't use much on a phone except make phone calls, text and check the weather. Since the phone was new it would drop coverage after a call or sending a text. The length of time the signal is lost has grown from seconds to hours or days now. After going thru all the proper diagnostics with Boost they have determined the phone is faulty. Their customer service departments has told me to contact LG and send the phone to them to get it warrantied. The turn around time is approximately 3 weeks with no loaner phone available.

I have brought 3 accounts to Boost mobile referral plan that promises $25 per referral, I had to stay on the phone with 6 different customer service representatives, and 3 supposedly Supervisors, and they started to tell me that it was through a third party, but would not tell me their number, even now limiting my complaint.

I called in to complain about not get my data connection and the agent deactivated my account.

I'm paying 6 Boost bill. The $3 extra charges is ridiculous. I will find another company if push!!! HAD BOOST FOR ABOUT 9 YEARS.

I bought boost mobile phone and the $55 dollar plan. I had phone for less than a month before it started to drop calls, wouldn't hold a charge. Talk to representative, told to call an 800 number. They told me to change my ID and password. It didn't work. Went to representative in Springfield, IL, they want another $76.00 to change phones. DON'T BUY BOOST. They don't care after they have your money.

Switched from Cricket the end of November to boost mobile & already for the past couple weeks my phone is messing up horribly. The rep told me I could use my insurance, send phone to manufacturer, or buy another phone. Mind you I have no damage.

I was very skeptical about the cheap service that Boost mobile provided but I have been more than satisfied with every aspect of the service. The ease of use and customer service is very good.

Back in 2013 my stepson purchased a Boost phone and I paid the bill through my checking account. About 1 year later he contacted Boost and cancelled the account. Boost continued to take money out of my account. I was not aware that he changed services so I did not question the charge to my account. Back in November I was informed that my stepson was no longer using Boost so I contacted them and cancelled the payments.

Today, I went to an authorized Boost mobile outlet to pay my monthly bill. When I arrived, the vendor, who I am good friends with, told me there was now a $3.00 dollar service fee for paying the bill. I was informed by the vendor that he was instructed to do so by Boost. Another friend of mine, who is a Boost mobile customer, called customer service to inquire about the fee. My friend was informed that the fee was due to the fact that the outlet she visited was a third party. Here are my two rhetorical questions:

I have never really paid attention to the "Text Counter" (looks like this: 1/165), which let's you know how many characters you have left in you text before it will break your message down into a second or third message. Until now. What I have realized is that the "counter" is ridiculously inaccurate... so inaccurate it would seem intentional. And since this counter helps determine how people are billed with their "limited text" plans, it seems to be an act of fraud.

Hubby went into Boost Mobile (Scales Street) to pay our two prepaid phone bills (his $35 per month; mine $45 per month). He was charged a total of $6 extra for Convenience Fees...$3 for each phone. He paid CASH. It's illegal to charge more than 4% surcharge on credit card purchases so how is it legal to charge 8.5% and 6% respectively on CASH PAYMENTS? I was livid when he explained this to me! Oh, and let's not forget that the charge is not shown as a convenience fee on the receipt. It shows my bill as being $48 and his as being $38. Very sneaky indeed. They just have a sign on counter staying this "convenience fee" is on all cash, debit and credit card purchases.

I was searching for an inexpensive phone plan and I saw Boost mobile advertised a free phone with a 10GB plan for $55. Good deal so I thought. I picked the HTC Fire 510. I downloaded some apps and then I got a notification that my phone storage was low. And to remedy this problem, I would have to delete some apps. I thought, what is the purpose of having 10GB if my phone can't accommodate this. I went to Boost to alert them of this problem, their solution was to buy another phone with more internal storage. What a ripoff!! Boost downloaded as much of their apps, that I don't even use on the phone that can't be uninstalled. Why???? I then proceed to call HTC to report the problem. They did nothing. I believe they are in cahoots with Boost. For right now, I downgraded my plan to $35 1GB, and put all my apps on my tablet. I shouldn't have had to do that. Why do I have a smartphone if I can't use it like a smartphone.

I went to Boost Mobile to get a free phone for switching providers. I switched from MetroPCS to Boost Mobile to get the HTC phone. My signal was horrible. They know about it but they don't care about it. I took my phone up there. They replaced it with a different phone then that phone didn't have a signal. Their signal is horrible. I can't believe they're still in business. They should shut this place down because they're just taking people's money.

Has anyone else experienced this recently? I went into the Boost mobile store - it says "Boost" above the store to pay my monthly charge of 45.00. I had been going to the store for some months now because it is a straight 45 whereas if I paid through re-boost on the phone they charged me taxes. Today when I pay my bill she tells me it's 48.00. She said they are now charging a 3.00 fee to pay at the store! Why didn't Boost send out a text message advising customers of this additional fee?? I hate being nickel and dimed to death. I called customer care and they said it's the store because they're a third party. How ridiculous that I have to pay an additional 3.00 so a girl at the store can swipe my debit card!

Beware of Boost mobile. Filed a claim with insurance on 12-29-2014. Still waiting for iPhone 6 on 1-21-2015. All I get is a big runaround and lies. Worst service ever. Save yourself some grief, don't get their service.

I have been a Boost Mobile customer for 10 yrs. and have watched this company grow from its infancy. As with most large companies, growth can hinder the expected high quality of service and care. I am continually contacting the customer service dept. of Boost for new pricing plans and features that I can utilize for personal and business needs. Boost has never failed to provide a solution should those needs arise. I would recommend Boost Mobile to anyone looking for reasonable price and quality of wireless phone service. I haven't had the need for a landline during my tenure with Boost due to the outstanding coverage they've provided. The only area that needs improvement is Wi-Fi hotspots. Should you be looking for that specifically, I don't recommend using Boost.

I quit my service a year ago and switched with Boost Mobile thinking my service would have been better but I was wrong and was disrespected this past week by Boost Mobile over the phone and in nearby store. My Samsung Galaxy 3 was damaged on January 14, 2015. I called my insurance with Boost Mobile on January 15, 2015 and made a payment of $100 to the insurance for a phone. It took them 5 days to send my phone and I was without no work because I had no phone. I explained my work situation to Boost Mobile on Thursday, the 15th and they did nothing to help me.

Reloading boost card - Put in wrong # for my phone. Spoke to 2 person. They gave me a process to go through. Bottom line they refuse to put 40.00 to my phone .

My phone has been acting up for the past month. I've had it maybe 3 months by now. When I call people they can't hear me unless I put it on speaker and now I can't call out. I don't have to pay my bill for another 2 weeks. I have full bars and it keeps saying call lost. I am seriously starting to get very angry. And if this continues to happen I am going to stop my plan and tell everyone I know to do the same. This is very irritating and I am not happy with Boost.

I was with Boost Mobile over a year now. I got double the high speed data plan. Put my phone on on the 5th of January, and on the 10th it was not playing. Nothing! I just brought this Boost phone and from the 5th to the 10th, it was fine! Boost is taking people money and the phone is more worst with the double the high speed data than it was when it was regular! Should not have to wait for 5 minutes for it to stop for a minute, start for 10 seconds, and start circling for 5 minutes again! Rip off!

They’re sending refurbished phones and after they have your money they just don't care about the customers. Only a few of their customer service representative know what they’re talking about and they just give you the run around. Please DO NOT Use boost mobile. By before the 30th day my phone went all green and replacement was worst. DO NOT use boost mobile, if this 3rd phone doesn't work perfectly you will hear from me on Twitter, instagram, Facebook!!! I'm going to have to take a 500$ loss but with pleasure. I'll let the world know what's up with this damn scam they’re trying to pull.

To iden gsm I have been with boost mobile for 2 months and I like their 3g data but 4g lte I don't like. 4g is so unstable and so in 2017, I gave boost mobile a note try on 4g LTE but for now I like CDMA2000 evdo. If not fixed by 2017 I might switch to metro PCs 4g gsm as it so fast.

On October 23, 2014 I bought an iPhone 6 Plus. Later that week, I started to have issues. Cannot receive or make phone calls and the phone continuously freeze. I contacted several technical support and customer service representatives from Boost and Apple. Finally this last Friday December 26 Apple replaced my phone for a new one. Tried to activate the phone but a Boost rep stated cannot activate it because I need a new chip which I will receive in 10 business days. How can I wait 10 business days specially because I depend on my phone for my work? Called again the next day and another rep activated my phone stating sometimes reps can be "lazy".

I was with Boost for about 7 months. At first my phone was working good. Then I started having drop calls, not receiving texts till days later, having to keep shutting the phone off and on taking the battery out just to receive texts. After months of this then my phone rebooted itself then it barely worked. Internet would just stop, I could be in the middle of putting a important application in and the computer would just go back to the home screen. I would call them and they would do troubleshoots on my phone but it never worked. My internet would pick areas so it didn't work. My last situation when I said no more was my birthday. The screen completely shut down. I called- they troubleshoot it. Again didn't work, told me I would have to send it to them. It will take 10 days to get there and probably 10 back. I'm no longer with Boost, gave up on the phone. Do not get with this company - you will be in trouble. :(

BUYER BEWARE!!! I am writing this compliant to alert consumers about this store. I have been a customer with Metro PCS for the past 5 years but my husband recently switched to Boost and he told me he liked it. Boost currently has a promotion of $100 for 4 phones- a family plan and you get a free phone (you'd think that is 4 free phones, right?). So, we thought this would work well with our budget especially if we could get some phones for our children. What you don't know or rather what they don't tell you is that this plan is for new subscribers only and the free phone is only for the account holder. For everyone else, you have to buy a phone.

I bought my first cell phone in 1998 from Sprint, kept it for two years, and then went through every wireless carrier on the market searching for one that didn't screw me over. They're all the same. My last experience was with Virgin Mobile (now owned by Sprint) in 2007 and I haven't even owned a cell phone since. Virgin was okay for a year. But when I downgraded from the $45 plan to the $35 one they tried to charge me for both in one month and flat out refused to give me a refund or credit and then turned off my service when I went apoplectic. I had to file a fraud complaint with the bank to get my money back.

The first month with boost mobile, my data lasted all month with no problem. This month (2 weeks) after renewing I am almost out of data with no difference in using the internet. My daughter's phone is the same situation and we have same phones, same service plan. Unlimited everything with 10gb data. I hope I am wrong.

Why is there a red x in my signal bars saying I don't have signal when here I've had signal before. I have been here at my aunts before and had perfect signal. Now just since this morning it is saying I Don't have signal although it's had signal here before.

Since Boost Mobile changed their slow speed, it has been useless after I reach my data cap. I recently reset my account because I needed to actually get something done online. 2 days later I get an email saying I have gone over 5gb of data and now useless. I only watched 3 movies and paid some bills. This is BS!!! I am currently looking for another carrier, boost is a rip off. Good bye boost mobile, don't let the door hit you in the ** on the way out!!! By the way, been with boost over 3 years, and service has been declining. I'm done.

Bought different types of phones always something happens. Just got new 4G. It's after two months issues 4 days after paying the bill used up all allowed data showered down slow downloads from the start. Now I can't receive calls or make them. SO AS NOT TO BE THE FIRST TO RATE THIS JUST DON'T GET IN WITH BOOST. CALLED, FIRST THING THAT THEY ASK "DID YOU GET IT WET?" IT STARTED WHEN I GOT HOME FROM BUYING IT. BOOST IS A SCAM.

Know in fact that everyone cannot be without our phone. However I truly believe that the error cause by the boost phone services know that they are cheating customers. And know that other phone companies are doing the same.

I called and told them my phone not letting me call out or receive calls or text messages and the man hung up on me.

I have been with Boost for 2 years now and my actual service with Boost actually wasn't bad. Sure I would lose service in certain areas and sometimes when heading into buildings but that was pretty much what I expected from a cheap non-contract phone. My issue is when I called to say that I was planning on cancelling my phone service with Boost. They told me to just let the current month run out and don't pay the next month. That was simple enough. The problem came when I tried to call about how to get the $35 still left on my account. I called and had a hard time trying to get a hold of an actual customer rep. Finally I did and after being transferred to the wrong place department, I finally got a hold of somebody in the payment department. They told me that they have a no refund policy and when I went to go ask further questions I was hung up on. I had good things to say about Boost until this day.

I've been with this carrier for years and just bought a new warp 4g zte in July 2014 and at present is on the 10 GB data plan. After 2 months data connection problems. Their reason was that they are upgrading the network which lasted the whole month of October. My 10 GB of data is used up in the 1st 7 days even though I don't watch but 3-4 movies... then it's basically cut off to where I'm always getting no network connection or cannot connect to the server. I can't even get 4g anymore even when I do have G's left. Boost mobile needs to stop ripping off paying customers... We put out $... Give us good service.

I was a Boost customer from the year 2009 just until 6 months ago. The reason I switch services as I was trying to have an LG G2 and that is a handset that was not able to be put on their service but as far as any other phones I've had which was entirely every Samsung Galaxy made and a few others I would not mention they all work flawlessly. I recommended the service to everyone. I never had any problems with the payments, customer service was awesome and anyone who has a sour taste in their mouth about this company, I believe that's just their personal experience.

I signed up for Boost Mobile's unlimited everything plan that had no speed cap on my data... I then joined their shrinkage plan lowering my $55 plan to $40... Then, without my permission, Boost changes my unlimited plan and informs me that they have capped my data speed at about 2.5 gigs. Now every time I go over the cap, my service turns to complete crap.. calls dropped all the time, web pages and images won't load, videos stuck loading, etc. Boost won't return my requests to return my service and their customer care reps even agree with me that it is not fair, but can't (or won't) do anything about it. The kicker to all this is that Boost is now offering their $55 dollar plan with a 10 gig cap while now treating me like I just signed up for their $40 plan, essentially taking any benefit to the shrinkage plan away from me and the $55 plan I signed up for. I am hoping for a class action lawsuit against Boost Mobile and Sprint for doing this and nail all the service providers for antitrust collusion capping data speeds so they can gouge customers for more money to get unhindered service back.

I have been a customer for years mostly from being a poor college student and sticking with the familiar. They have the worst customer service I've ever dealt with and very unprofessional. They actually made it impossible to make one's phone a WiFi hotspot.. Can't even root it to gain access. Too much security. They offer WiFi hotspot access with no additional data for $5.00 a day..FIVE DOLLARS A DAY. I reluctantly purchased it for the evening to get work done, surprise, it doesn't work. After a bit of investigation they no longer offer it but still give the the option to purchase it. Also no customer service available to help. Seeking a new cell phone provider without contract that allows hot spot access at a decent rate or better yet free since I'm already paying for said data.. Please email me. **. Thanks.

I have had Boost ever since Verizon hosed me on a bunch of charges when I lived on the Tn Ky line. Sure they have their flaws but no company is perfect. Overall I have been pretty happy with them and I am hard to please. Sure their tech service is overseas and sometimes hard to understand but those guys are pretty smart if you are patient with them, they get it resolved. As far as the phones I buy mine at BEST BUY they have a fantastic geek squad warranty. They take your phone, confirm the problem and tell you to go get a new one, no loaners no wait time. Just pick up a new one and go.

I tried to switch from AutoPay to Manual pay. Website confirmed the change. Four days later, Autopay kicks in anyway. When I called, they said, "Yes the change went through," but only after the money had been withdrawn. Nothing I've seen on the service contract or on the website says that they can delay changes (after the website indicates that it's done!) until they make sure they take your money anyway. They did (conveniently) mention that if I had called, there would have been no delay (of course). Coincidental timing? Possibly, but unlikely. One rep even told me there was a way I could have the money dropped into my account, and reclaim the majority of it into my bank account and I could pay by the day. Of course, the people actually in charge of Payment Processing denied this was even remotely possible. My bank has promised to "have a word" with them but in the meantime I told them if this is the way they treat their customers, not to expect any future business from me. Ever. On a side note, I've known of other companies that gladly refund money over less, because they actually value their customers and want to leave a good experience in their minds in case they might come back. Not Boost.

I arrived with my family to price iPhones. Upon asking about pricing and Gig info, Stephanie ** had an attitude as if she was bothered with the questions. I asked about the displayed phone which had a different price (lower) than the price she stated. It was explained that the storage was different. We ended up leaving the store due to lack of interest to us as customers, because Stephanie had this blank staring expression upon her face. We went to another Boost store because we wanted to get this phone for my daughter. This store didn't have any stock.

I bought a new phone April, it would not hold a charge. I went back to the store to get a new battery, they do not have any. Told me to go radio shack, I got in touch with LG Wireless, was told to send it to them. This was last Tuesday. I called Nov.11th, they told me they received it but it would take 5 to 7 days. I just had heart surgery, have been without this phone for over a month. This is the poorest service I have ever received. I will be changing service.

Boost sends you an email saying after you use the amount of speed they give, they will slow down your speed. Well! It might as well read we are cutting it off after you reach that point it stalls, delays and at the end the icon is still making circles while you are patiently waiting. But you will be waiting and waiting and waiting. You suppose to get what you paid for okay they reduce speed from 4g. Okay I was expecting 3g, 2g speed but it's worse than that - it's no G most of the time. If you're lucky you get 1G but 15 minutes of your time and half of a 2 minute clip that won't play all the way through.

I purchased a Kyocera phone from a boost retailer. The phone goes in and out and will not maintain a strong signal. I've called boost for two months since I bought the phone. Every time I call they say "We're sorry our Towers went down in your area." This is a Lie. They never had a tower and they were aware of the issue before I bought the phone. They're committing Fraudulent testimony to patrons. Please Close them down. Why do you think they are now giving away Free Phones. This way they get you to sign up and they make money off new customers who are unaware. By the time you uncover their fraud you have paid for two months of non servicing and defective service. The government needs to close them down?

I switched to Boost from Metro PCS. Biggest mistake ever. I bought 4 ZTE phones. The first one I bought, it would freeze and cut off at random. Even with insurance it does not cover jacked up phones.

I'm new to Boost Mobile, just switched from Metro because they traded my good phone in for a bad one. I paid $260.00 last Monday for an iPhone plus 1 month service. I can't have more than 5 mins of good communication, the service is that bad. I don't know how someone can stay with this for years! I can't unless something is done about it!

The internet doesn't work outside and my phone drops calls. I believe Boost knows this and doesn't care.

I bought the newest android phone boost has from HSN and when received I called to activate, tell the operator I didn't get cell phone service at my house. She said no problem. I did what she said, wrote the phone number she gave me on the box the phone came in, with the pin #. She said my phone would activate as soon as I went in to a cell phone area and turned on the phone. It didn't work. We kept trying for several days. On the fifth day I called back, after 30 min. to 1 hour I was told I had to call back while in a cell phone area and try again.

I purchased a Boost Max six months ago and recently the battery would charged but it would not hold. Then the phone would not ring and so on. I was told by the store clerk where I purchased the phone to send it to ZTE because you get a 1 year warranty. Well they were not able to fix my phone so I'm getting a new phone! I will keep the body of my old phone and they are replacing the inside with new parts. I was very happy with that but highly disappointed because I have to wait 10 business days to get it back and Boost does not offer loaner phones which is really bad.

I have been with Boost mobile for over 6 years. My GPS navigation has always worked up until last year when I bought an lg optimus f7. It kept telling me satellite lost. Boost mobile blamed lg, lg blamed to Boost mobile. I decided to buy another phone on Boost mobile. I got a Samsung galaxy s3. I still have the exact same problem so it must be Boost mobile, not a problem with a phone. They keep giving me the run around when I contact technical support.

Two years ago, I switched from cricket wireless to boost mobile. My biggest problem with boost mobile is their insurance for their phones. A year into having service with them, I had to replace my old phone because it would not charge. I was told by a best buy boost mobile representative, that I could pay $14.00 & get the full $149.99 towards a NEW phone if anything happened to the one purchased. Here it is, a full year later & I have to pay out of pocket $160.00 for a new phone. I also don't understand why EXISTING customers, don't get incentives sure as free upgrade after a year (loyalty program), or receive discounts on phones just like NEW customers. Other than these two issues, I have no problems with boost mobile.

I have had boost for five years at least and was always fine with it until I went without wifi at home last month and when my data capped I never got it back! Paid my bill in full two days ago to start my new month and still nowhere in my town or surrounding city do I get 4g (where I always used to) or even 3g! I can't even load a webpage or facebook without being on wifi. When I needed to use navigation yesterday, I was screwed because no data service ANYWHERE. The 3/4g symbol has been m.I.a. for a week. I have a galaxy s3 that I paid full price for and am very disappointed...

I purchased a phone from a home shopping network. I requested confirmation that I would have service in my area before I purchased this phone and was advised I was in an area of excellent service. I live in a little town in Pennsylvania. So I purchased the phone and tried to connect the phone. I was unable to ever have the phone activated. I had signed up for automatic payments from my credit card. I lost approximately $115.00. Every time I tried to activate I was advised I would have to authorize monthly payment of 50.00 which I did. I tried to call the phone number for customer service. I was told they were working on activating phone service in my area and this could take a few weeks.

The phone shuts off when it wants to. The reception is horrible, and half of my calls are disconnected. The data in these phones are very bad as well. If any of you have had any of these problems or any other problems you can go to the federal communications commission website and file a complaint. Thanks for reading.

Once I reached my data (unlimited but reduced speed once I reach a fairly low limit) "cap", my speed is reduced. But it never returns after the billing cycle, instead it just gets even slower the next month. It took an hour just to open this webpage. Netflix impossible, facebook in if you want to get status three days late. It's basically useless to connect to anything via web.

Their service isn't unlimited especially if they cap your usage, their phones are seriously OVER PRICED!!!! Long time customers get shuffled around and then they get no special deals on phones for being long time customers... SERIOUSLY CRAP!!! News flash not all of us can afford $599 for a new phone, it's sad the only way to get a Galaxy S5 is to go to Rent a Center a place you get furniture and they want three times the amount for the phone.. Hilarious for people who can't afford the Apple Iphone 6 like myself.. People like myself or anyone who are disabled or not disabled and can't afford to live is ridiculous we can't afford to wipe your butt with good toilet paper and for sure struggle to enjoy playing a game on your phone or watching a movie. I think all of BOOST MOBILES UNHAPPY CUSTOMERS SHOULD RALLY TOGETHER AGAINST THE COMPANY WORLD WIDE AND SEE HOW THAT TURNS OUT.. I bet if it was them they would be irate if they were the customer.

I switched to boost mobile for the wifi. Basically, after one day I run out of 'fast internet' and get switched to the 'slow' speeds. But there's only 1 day my speeds are about right and that is the day before my bill is due. Whether I have 500mb or 6gb, this is the case. I run out of my 'high speeds' as soon as I pay my bill. I am not happy with service. Also I can't even watch youtube in low quality on my phone. It only allows high quality so I can't watch youtube at all except that 'one day' before I pay my bill and since it is a small screen, low quality is just fine. It is better than no wifi at all, but I am not happy that it is slow all but one day a month and can't even enjoy anything remotely fast any other day.

I have been a Boost Mobile customer for several years and the service is progressively getting worse! Original plans have changed, customer service is awful and technical issues are constant. I am currently in the process of finding another service provider with no regard for cost simply because Boost has gotten so bad. I see many incentives for new customers and none for existing customers. I would NOT recommend Boost Mobile to anyone!

I lost my phone and Boost promptly replaced it with a new one. Not a refurbished one like every other company I have been with...I pay 40.00 a month with unlimited every thing...I've been with Boost since their inception.. I would highly recommend Boost to every one who is sick of companies that charge way too much...as long as I get the same service I've been getting forever...I'll never leave...

They telling me that the phone is unlimited data. But after 15 days they start to send me email and text that my data reach the limit when I'm paying almost $60 a month.

My disabled brother lost his cell phone recently so I ordered him another from Boost Mobile online. Someone turned it in to the police department. I tried to cancel with Boost online while it was still in *processing.* No option to do this. Called directly and was shuffled from one customer service rep to another and sent to voiced recordings for closed departments. It would appear they wanted the phone to ship so that I will have to pay a $25 restocking fee once it ships and I return it. Really? A company this size and this is how they do business?

Called BOOST to close my account. First of all there is no menu item on the phone or online for closing the account. I was eventually able to speak to a representative by selecting the option stating I had a billing dispute. After a few minutes delay, I was transferred to a representative. I told her I needed to close my BOOST account. The representative put me on hold. She comes back.

I uploaded $40 on a rechargeable prepaid card and upon trying to redeem it the card did not work. After several frustrating arguments between Boost and the store manager at the place of purchase, not one person was able to help me. Both companies kept pointing the finger at each other. Even with the original receipts, bank statements and the prepaid card not one person wanted to try to assist me. I will NEVER use prepaid cards ever again.

You have MADE it worse than ever before. I know you have a cap on the data. But now it buffers so bad you can't even watch Netflix. At least before it just slowed down. Now it totally stops. It takes at least five minutes between buffers. You can not get unlimited if you stop me. I know you are trying to sell the ten gigabytes of data plan. I can't afford it especially since I have to give up my spot on this plan. You guys are totally unfair. How can you say it is unlimited when you stop it after two hundred and fifty megabytes or something of that nature? You are stopping me now! Before you used to be able to use it. But now it stops. There is no unlimited plan.

I live in Hawaii and in Waianae our home town, Boost Mobile is the worst phone service provider Ever. We are going thru 2 Hurricanes right now. Thank you Jesus, the weather is being good to us. Any how I pay my phone bill on the 3rd of every month and I just have the basic plan. Well where I live is called Maili and for the past few months between the hours of 8:30am - 4:30pm, the most important time of the day, my See Ice doesn't work. Boost Mobile reps say that their Towers are down. Poor Excuse. :-( :O :-( Now it is going a whole week since my phone doesn't or haven't been working. So with this Hurricane, mind you (2) hurricanes back to back, I couldn't make and still can't make any emergency phone calls. I would have to walk 2 miles to get service.... Now I'm pissed and I want my money back, plus credit for an extra month or go to small/big claims court....... Boost Mobile, Get Out of Here!!!

I am an Emergency Medical Physician Assistant. I travel the country working locum assignments. Unfortunately, the hospital I currently work at has terrible reception with Verizon. It was suggested that I get a Boost Phone as their service works well in the confines of the Hospital. I paid in advance for 3 months, and find that I will be leaving early to go to another hospital out of state where I know my other provider works well. Boost refuses to refund me, the credit I have on the account for my next month's payment. I could understand not refunding me for minutes I did not use in the current month, but not refunding a credit for the next month? This is absurd. STAY AWAY FROM BOOST... SUCH A RIP OFF.

IF BOOST MOBILE COULD SUCK MORE, I DON'T KNOW HOW!!! I had a cheapo phone, and had connection issues with Boost. I then purchased a Galaxy S3 and continue to have problems with Boost. They are nothing but a bunch of liars!!! On several occasions, I have had to contact them and they keep telling me that their service is working just fine. My data connection keeps stopping, and I have not had 4G service anywhere in the city that I live in, not once! I am on Social Security so the Galaxy S3 was an expensive purchase for me. I pay a boost for service they claim to, but do not provide!

Went online 8-2-14 to order a Boost Mobile cell phone to replace clonked one. I was twice denied due to billing add being a PO Box & shipping add my physical location. Checked Visa transactions 8-3-14. Showed pending charge from Boost Mobile $59.49 when I was denied twice the previous day. Boost Mobile, the worst CS ever. You will never talk anyone where English is the 1st language. Called BrightPoint 8-4. Asked if they could fax over info needed to by bank to release funds they illegally took without any notification. They refused, said 5 days before anything could be done. Available to any organization, individual needed bringing legal actions - feel free to contact me.

I called and spoke with a sales rep regarding a promotion (i.e., $100 credit for new customers). I spoke and asked questions about the promotion for about 15 minutes. The rep told me that after I ordered the new handset and received it, I should go online to activate a new account and a $100 credit would automatically be credited to the account. I received the phone today and went online but did not see a credit so I called Boost. I was told that there was no promotion and the $100 credit promotion had expired last June. I told them that I just spoke on the phone with a rep four days ago and asked several questions about that particular promotion and not only did he NOT tell me it expired, but he explained to me the process of how to get the credit after I ordered the phone.

I have had Boost Mobile for 3 years. The first phone, I had dropped calls all the time. It was impossible to have a conversation on the phone and important phone calls were ruined from being cut off constantly. I called Boost so many times and was told there was nothing they could do. I finally bought a more expensive Boost phone thinking it would work better. It did not! It is actually worse than the first phone! If I go to a different provider, I am out for the price of the new phone... over $200... plus the cost of a new phone! Boost is horrible! I would not recommend to anyone! Customer service is horrible! You never get to speak with a person you can actually understand!

In May 2013 I got a boost mobile as a temporary holdover while I started a new medical practice (so patients could call etc.). In October, the phones were up and running at the new office, so we cancelled the Boost phone and thought all was done then. Now it is July 2014, and we got a message that the boost account was still active, and that they had been adding money to it, despite the fact that phone has not been on for 10 months! Essentially, they have been stealing money from us for nearly a year. The only reason we noticed is that the credit card they were using expired. After nearly 2 hours of hold and being transferred, they hung up on us (for the second time) after insisting that there was no record of us cancelling. So, since we assumed someone on their end would do the job we asked of them, we have been robbed. They will do nothing to rectify the situation, so we are planning on a law suit.

I just got off phone with customer service at Boost to ask why I wasn't going to get my 35.00 payment I was promised if I made all my other payments on time reward (shrinkage plan). Was told they couldn't find any such plan for the hydro kyrocera phone I had. Was sent to 3 different people with the same phrases read to me about the plan. Really what do they have cards they read from. And not 1 person spoke good English (GO FIGURE). Bait and Switch is against the law I thought in Florida. Told customer service that and she said go find where they had that promotion for my phones and do what had to do. They will not stand behind anyone people, so buyer beware!

July 16, 2014: I called again to Boost Customer Service due to the fact that I've never had a 3G signal (but charged for 4G signal due to the cell phone I procured). When I was transferred to Technical Services dept. I was disconnected. I called back only to be denied access to Technical Services (Martin in Mexico). I had called June 18, 2014 regarding the same problem and made arrangements for the manager to call back (calling on landline not my cell phone). Never had a return phone call. I've tried to reconcile this issue for almost 2 years but get the run around by whomever answers the call (Mexico, Philippines, etc.). I always pay my account timely, but no resolve. I missed calls from my family members warning me to take cover due to tornado warnings posted in the area where I live (July 8, 2014). I cannot trust in their services in the event of an emergency that I can get a call out (I can only get 1-2 bars at home). I cannot get system updates, calls, etc., that I pay for monthly. It is time to get my money back for the services I have not received and guaranteed.

When I first got my phone a few months ago, I could not receive calls. I paid over $300 for the Galaxy S2. One particular agent had me to take out the memory card. She told me to get a hairpin, push down on the memory card area until it pops out. I couldn't seem to do that, I was damaging the phone. When I took the phone to a Boost store, I found out there WAS NO MEMORY CARD in the Galaxy S2!! I should've took off running then. Finally got the phone issue straight. Now, I can't seem to send a text or receive phone calls from my office. I'm at work for about 10 hours a day and the phone is useless... I need to go elsewhere.

I purchased a ZTE Warp a few months ago, and at first it worked great. Then the screen started to freeze and troubleshooting wasn't working. It got so bad that the screen no longer worked and the phone became impossible to use. I contacted Boost insurance and they quickly sent me a replacement phone. The replacement phone has not worked since the day it came in the mail. It is constantly dropping calls and Boost customer support has been telling me that it is the towers in the area. Which is a lie because I am able to access the internet and receive/send text without any issue. I just can't make a call. So I called the insurance company back to have them send me a new phone since I already paid my deductible. They won't send me another phone until I send them my old one and they will not refund the money I spent on the deductible. Went to Radio Shack to look at new phones and they told me the ZTE Warp is garbage and has had ongoing issues that have never been resolved. I will be purchasing a new phone and cancelling my Boost Insurance. Radio Shack offers way better protection plans for less.

6+ YEARS CUSTOMER OF BOOST MOBILE MONTHLY UNLIMITED - I've been a long time Boost Mobile customer. For the past month and a half, I am unable to connect to PUBLIC Wifi networks. I have troubleshooted several times with Best Buy, My ISD Department, Boost Mobile Customer Care (TERRIBLE SERVICE - UNBELIEVABLE), online forums, etc. They offer no solution for my phone and I've done a factory reset. I am being told that it is a Boost Mobile issue, replacing my phone will not remedy the situation. This is not okay.

I purchased a phone a few months ago and went out of town the next week. My phone started shutting off for long periods of time and now the buttons light up at the bottom of my phone but still a blank screen. I called customer support. They insisted if I take my phone back to the store where I purchased it, they would fix it or switch it out. But it's been 3 months. I don't believe a word they said but we shall see.

I don't think it right how Boost customers are treated. I'm on my second phone from Boost. My first phone started freezing up, calls dropping so I bought another one. The first day I got it, it froze up. It takes 2 days at least to charge to a full battery. I let it get cut off one time because I wasn't able to use it. I paid my daughter's bill and her phone is still off. They talking about it didn't pay the taxes. No, I'm moving to T-Mobile.

I want my money back. They have given me the poorest service ever. They take your money and that is it. You can never speak to a person. I want my money back from the phones I bought so I can go somewhere else.

I purchased a new ZTE phone from Boost Mobile on March 3, 2014 and within 2 days I was having issues with the phone. First the sound went out and I had to use headphones for almost 3 days before the sound came back. Next I couldn't save anything even though I had purchased a new larger memory card. Both times I went into the Boost store they tried fixing the issue but ended up telling me to call customer service and nothing was resolved. I even called ZTE when the sound went out and they did nothing. I have more dropped calls than a little and when I call customer service they tell me that they are working on the towers and the issue is never fixed. Now my screen keeps going black and I can't see anything that's going on with the phone. I have called customer service several times and I have even been hung up on when I asked to speak to a supervisor. I have been in to several Boost stores and nothing. They want me to send the phone in and told me it would be 10-12 days before I get it back and I asked them what am I supposed to do for a phone in the meantime. Something needs to be done cause there are a lot of unhappy Boost customers.

I want my money back coz my account never had data coverage.

When you sign up they tell you everything is unlimited, which is a lie!! I've brought at least 20 people to Boost several years ago after Sprint and the nightmare billing with them, thinking this was better, but I find out they are basically the same company. They promise shrinkage, which never happens, and double bill, and please don't easy pay with your credit card, it will be problem after problem. And they also at 2500/g for data, virtually shut your data so you can't stream any more movies. Then you call in and they want to upsell you a different data plan for 20.00 more a month. The rep I spoke to said "I know this company is bad and they lie to customers" and he uses another carrier. DON'T USE BOOST MOBILE. They are the worst ever!!!!

Boost was very good until last fall 2013. I could not hold a call for even 30 seconds before it would drop. I called over 20 times and logged problems, only to be told that they were fixing and upgrading the towers and it would be fixed in 1 week, 3 weeks, etc. Each time, I was told it was going to be fixed, only to have more and more reoccurring dropped calls.

I've been a loyal Boost customer for almost 5 years. I still am by default. Boost gave my phone number away. In the middle of active service. On February 14th 2014. Valentine's day. I had upgraded to the Galaxy S 2 a few weeks prior and paid for more service. After hours of online advice, I finally reconnect my daughter's boost phone and call customer service for their run around. ALWAYS a mess talking to boost customer service. 3 hours and 45 min later, I'm finally just hung up on. I still don't know what's going on. In the morning I called my phone. Some guy answered! I go to radio shack for help and nothing. They tell me boost will only give me a new number. I want MY number. Or I don't want their service. They wouldn't even credit my account for the money I just paid because my account no longer existed.

I pay my Boost mobile faithfully and early each month. My shrinkage never goes down because the insurance fees always go up so I keep paying the same. They always tell me it is because of the type phone I have. I'm done with them.

I have been a Boost customer for years. When I signed on with them, I had unlimited everything including DATA with no throttling. They have promotions for new customers like free or reduced phones, service...old customers get nothing but they want to impose new rules across the board. Throttling data from 600-1400 kilobytes to 128 kilobytes once you reach 2.5 Gb. You don't even know if you really used that amount. The right thing to do would be grandfather in old customers like some other carriers do. I feel they are now just ripping people off and the throttling rate is insulting, reduced to approx 1/10 of what you should be getting. They are also trying to push a more expensive plan. You can't get in touch with anyone to talk with other than parrots that repeat nonsense. I feel Boost is scamming people and then hide from us.

It's actually really simple, to qualify for shrinkage you have to pay your bill ON TIME for 6 months before they'll lower it. I'm on the $40/month plan right now, myself. If you want to check on your bill due date and shrinkage status you can do so from your account screen online. When you make that 6th on time payment, your next bill will be less. It states in the Terms of Service that if you change phone TYPES (ie: blackberry to android, or android to iphone, for example) that you're changing rate plans and lose shrinkage status. Just because you don't read or understand the TOS doesn't mean you're not required to follow them, or that the company won't stand by them.

I purchased the shrinkage plan for unlimited everything. The phone I purchased stopped working after 4 months. I contacted Boost and they told me to contact LG, LG told me to contact BOOST. So I had to buy a new phone. After a year and a half, I still have not gotten any shrinkage and their excuse is because I purchased an Android phone which is $5 more a month and because I purchased the phone, my shrinkage started over. Which is BS!! I keep complaining and still they say they didn't receive any complaints and that my bill will go down next month. 3 months later, it still hasn't gone down. I have switched services. Since my complaints are unheard and they have lied and done nothing. I have kept all my emails to the complaint department and have taken further action. I DO NOT recommend BOOST services to anyone!!!

Upon originally starting my shrinkage plan, I was told my bill could get as low as $30-$35. I was just recently told by Boost that I've reached the maximum shrinkage bill at $40. Ironically, all customers starting plans in 2014 get $40 unlimited usage. So I'm not understanding, one, where any shrinkage applies to me versus new customers and, two, 2 hybrid I'm now not allowed to shrink down to $35.

I had money left in my Boost account when I transferred my number to Verizon because my Boost phone dropped calls and when I got Boost it was for unlimited web access, another Boost lie. The service sucks. If you leave the main roads or big towns way too many places that don't have service... but after I switched Boost tells me the money on my account is lost. I am going to report that to the Better Business Bureau.

I went to Newnan, GA to buy this phone... After purchase, I notice It had already been written in box... NOW BOOST... a whole other problem But the SALES guy... yeah right! Anyways... you notice how it jumbles words... I'm doing everything I can NOT to but it's really messed up: screen freeze, slow, can't upload pic, real CRAP. This is what I PAID FOR??? No, this crap is going back. Just wanted to give heads up. I think... Well, I know they're not supposed to resell crap. Just the latest of what a monopo... see I tried 3 times to fix.... A CRAP...

So I bought a 100.00 dollar phone from Boost, had the plan for about six months but I just got this phone about two weeks ago. But now I can't hear people talking to me or I can't talk to anyone unless I put it on speaker. I think I should get either a discount and if I don't I'm dropping this service...

I'm given a lot of run around with this customer service, this tower outage and the lies. I have been told ea. month for 3 month I can get a credit - for this terrible service. When I call as instructed, they tell me they can credit my account but when my friend calls, he gets credits ea. month $20. I can't hold a conversation without the call being dropped. Boost Mobile is horrible, and sexist.

When I went to the Boost store to buy my phone, I also paid for the plan. My service was never turned on. I called Boost and was told they never received the payment, so I called and tried to refill myself and my service was turned on and working for a couple mins and then it shuts off and says low funds again. So I make another payment online and that ended up working. A few days later I call the automated system and it's telling me I paid for next month's service as well. How'd that happen? They told me my first payment at the store did not go through that same day I paid it. My second payment turned the service on and then back off after 5 mins. The only payment that apparently went through was the third one.

I purchased a Boost phone in Sept. Already phone freezes up, shuts off by itself. These phones and service is not worth it. Just because the price for service is so cheap don't jump at it. The phones are junk.

I have the Boost Mobile monthly shrinkage plan and every month it goes down five dollars when you pay on time. I did my on time payment this past month but instead of shrinking it went back up to $40 when it was suppose to go down to $30. I kept calling customer service only to get hung up on or transferred the whole damn day without any solution to my problem. Finally, I get a hold of a rep by the name of Gina ** who had the worst attitude in the world. She tried to lie her way out by saying that my shrink plan starts at 55 and stops at 40. That's a ** lie because I went down to 35 and it doesn't say ** on the Boost shrink plan about stopping at 40. Keep scamming your customers...

I just got a Boost Kyocera Coast. 3-28-14 it stopped working. I went to the Boost store and they gave me a new one. 3-31-14 that one the speaker sounds fuzzy. I went back to the Boost store. They would do nothing with the phone, said it was the towers. So getting out of the car, I dropped the brand new phone and the screen breaks off. I go back to the Boost store and tell them. They would do nothing because it got broke. I paid for a phone and have had it less then 2 weeks. I am going to have my phone shut off. You people lost a customer of 3 years due to this poor customer service and crappy phones. Its not like it was a smart phone, just a simple flip phone. I am very disappointed.

Been trying to get my boost phone activated since Friday morning and here it is Sunday already and it's still not activated! I have talked to 7 different people in customer care today, I either get hung up on or they can't speak English very well so I couldn't understand them, so asked for a supervisor who I never got. Paid my months payment and my phone still is not activated! I'm very very tired of bad customer service every time I call. It's been going on for way too long!

I have had Boost Mobile for a couple years now. Service has always been slow and even though I have purchased 9 GOOD EXPENSIVE phones; something always goes wrong =/ I always pay on time and I have been calling every day for a week already. Customer care reps as well as supervisors keep me on hold for at least 45 minutes then transfer me back and forth without fixing my issue. I have a $40 extra balance on one line and $20 on the other. I need to sell a phone for financial reasons and asked customer care to transfer the $20 onto the other phone and they said they "have a non-refund policy". It's not a ** refund! >=/ They said they could sends the money back to my bank if I paid with a Visa which I did then transferred me to a supervisor to do it because "only management is allowed to"... So to make it short (after this long yes), I wad transferred exactly 9 times in the last call after 5 transfers and being gang up on just yesterday... Nothing was fixed and I have to pay another month just to not lose my money. Boost has lost 3 customers for life... I'm so angry that they're such thieves to loyal customers.

Less than 2 weeks ago I purchased a phone from a Boost Mobile store in St. Petersburg, Fl.. I bought the phone in the early afternoon (I told the salesman I wanted a 4G phone) and was told that I had to pick it up at 6:30pm as it needed to be activated, and the tech. wasn't there to do it. When I went to bet the phone, it (a brand new phone) was handed to me in a plastic Ziploc baggie along with the book and charger. When I got it home I discovered (since there was no box) that I got a 3G (Motorola Moto G).

I am pissed!!!! I haven't had service for the last 5 days, I've called them every day and get the run around. I run my business from my phone. I do alcohol monitoring for probation and parole and I have lost at least one customer that pays $360 a month. It's my livelihood that they are messing with. I want to know how they are going to make up for the money I'm losing because I put my trust in their phone service. They didn't give any warning before they shut the towers down for the last 5 days and still out. I want reimbursement for what I'm losing due to their blatant disregard for their customers.

I cannot call out or receive calls with my new phone from Boost, talk to customer service ask if I can return the phone get money back because phone has not been working for days, she said yes! Take it in to the phone center where I bought it call them back and they will credit my card, I get there and Boost said that she just told me that to get me off the phone and they do not take phones back and that my phone was not working because of a Tower problem in my area, but why was my friend's phone working who lived couple houses down? Customer service tell you one thing, store tell you another, so I'm stuck without service, my time is not their time! Its a headache.

I was a Revol customer for ten years and they went out of business. My husband and I went to Boost to get new phones and transfer our number. We were lied to and told that our Revol phones would work a few days and then I would turn on the new Boost phones and they would work and our number would transfer over. Well they stopped working that night and our Boost phones were not activated so we had to return the next day and the same sales man who sold us the phones said Revol lied to them and didn't keep the phones on and they didn't release our numbers yet, to give it a few more days. Three days went by and the phones were still not working. So we used a family member's phone to call customer service.

Boost Mobile is the WORST cell phone Company. There is always a service problem and always deceiving customers. My complaint now is that ILLEGALLY Boost Mobile is charging me $0.15 for each call that does not connect. I call them to requested give me a credit for the total of $22.45 for each $0.15. They have charged me for not connected call, since NOVEMBER 2013 calls until JANUARY 2014 and they refused, arguing that one can only stop ringing phone 3 times and if the 3 rings do not catch you have to close the phone. For the 4th ring, nobody answers the call. They charge the $0.15 (immediately the cell phone ring 4 times, charged the $0.15, nobody answers the call and continue playing). That is totally illegal and abusive.

I paid 20.00 for prepaid cell phone service. The original policy was clear. If I had money on this account, there is no expiration. Now they changed that policy and states, "If you do not pay more money although you have money on the account in 90 days, they just take your money and not provided the minutes you paid for. They refuse to refund that money. The results are your money is taken by theft. You're paying for a service you are not getting. When the service says prepaid, this means you have paid in advance for the service. This means the service does not end until you have used up your money.

Any time I've dealt with Boost, I've received bad customer service (that's putting in nicely)... But this takes the cake! I dropped my phone and cracked the screen. Paid the $100 deductible for Assurant (Boost's phone insurance) to replace my phone. Get the "new" (I'm sure poorly refurbished) phone, but from the moment I activated it, it had a major problem that interferes with and often prevents me from using the phone just about every time I use it. Called the ins. co. about the issue, was told to call Samsung since it is still under warranty. SS is more than willing to fix it, but the only way they can is for me to send it in. Samsung doesn't (and shouldn't) offer to give a loaner phone while it's being fixed... AND neither does Boost.

My call with a customer service agent was just disconnected by the agent. My issues were 3: I was overcharged on my monthly bill on 12/8/13. My previous monthly November charge was $35 and was then bumped to $55 when I exchanged my phone due to defect and the LG Venice I had was defective and have exchanged it in store 3 or 4 times and finally bought a different phone.

Boost turned off cellphone. When I tried to call each office sent me to another 800 #. Finally given one 866 number and never answers at all, just sends you to voice mail. After six min. in the meantime no way to get cell turned back on.

For almost a week now, I am not able to make or take phone calls nor does my text messaging work. It works just fine at home, but I work 40 hours a week plus at my job and that's where my phone does not work at all! I have my second bill due in five days and am seriously debating what I am going to do if they can't promise any changes.

I have a very DEFECTIVE Samsung Galaxy S2. I have complained and complained to you and Samsung to no avail. Samsung claims since the phone is still under warranty and was purchased from Boost Mobile, that I should take it back to them (YOU) and have them (YOU) refund my money. I talked with a representative named John who I think is a floor manager and he agreed to issue a 50% off coupon for my next purchase, a Boost Mobile phone which will expire in 30 days so I better make up my mind fast. I asked him if he could extend the expiration date on the coupon and he claimed that he could not.

Paid Boost $40 dollars on Monday November 18, 2013 @ 3:30pm. I could not receive or make calls or texts. Called customer service on Tuesday November 19, 2013, was advised a tower was out of service in my zip code area. I was in a different town & was able to make the call to customer service. The care service associate stated they were working on the towers, but she would pinpoint my area & prioritize it. Woke up on Wednesday November 20th, 2013 still no service so I called Boost again to request a refund. Was told that Boost does not give refunds.

Do not buy from Boost mobile. They don't give a ** about their customers. All they care about is jacking up their high ** prices for their phones with their ** ** service that doesn't even work where I live. Had I known this before, I would have never purchased a $400 phone from them and even though I only had the phone a week they don't do refunds. And don't even get me started on their customer service reps.... Pathetic just like the company that pays them. And it's not even about the money because $400 comes and goes anyways but how dare you get someone's money for a service and not perform?!?!

I paid $300 for a Samsung Galaxy S2 telephone and within 60 days, I was having problems. It would shut off and not come back on. I would have to remove the batteries and re-insert it several times a day to ensure that it would stay on. The battery would not hold a charge even after I kept it on the charger for 24 hours. Sometimes it would not allow me to type to respond or send text messages. It was the worst WASTE of $300. Lord knows I wish I could get my money back. I worked hard to save up for that phone and it was not worth the plastic used to build it. I will never buy another Samsung product EVER AGAIN in life! Boost Mobile won't take the phone back or even fix it.

About two years ago, I had purchased two Boost Mobile phones for my niece and I, to use temporarily before getting our iPhones. We used our phones for less than a month. One of the phones, until today, is still being charged. I have four different bank accounts and does not balance one because I don't debit anything out of it. I was looking through my statements and I did not notice until today that I am still being charged the $50/month. I called to ask for a refund, and all they could say was that they have a no refund policy. They can't refund me for the mistake that they did. I did not authorize them to do an automatic charge. I am so angry!

Phone signal sucks about a week. Please fix the problem. I need my phone. Can't contact anyone and so inconvenient.

I have been a customer of Boost Mobile for 10 years and I've never had a problem with them until now. I've called and they have done absolutely nothing to fix my issues. If we pay to have service we should get the service that we pay for and I think Boost Mobile needs to credit every single person that's having problems not being able to get on the internet or make a phone call or anything like that. They need at least have one month free service for the inconvenience me and several other people that are on disability need to be able to use our phones without them dropping calls and not get service send the signal dropping.

Boost Mobile has been under repair, "fixing their towers". Well my phone has been dropping calls for about 3 weeks, nonstop. I can't use my phone because I know my phone will lose the call, so I called the customer service number to see if they will credit my account because I don't think I should be paying for a month's phone service if my phone is not working. Their service rep told me that they're sorry and that the only credit that can be provided to me is for $2.00. What in the world is $2.00 going to do for me, also they never even once let any Boost Mobile customers, know of their down line or repair. They have very rude reps. They did not help me in anyway, so really I'm paying for a terrible phone system that will do nothing for me. WOULD NOT RECOMMEND THEM TO ANYONE.

I started with Boost about 4 years ago and the plan then was Android for $35 with shrinkage & you had to sign up to get it. We did and we paid each month on two accounts. We are in an area where Sprint towers service well, so our coverage is great. (To anyone complaining about it check coverage before buying a plan!) AT&T does not work here, nor does Verizon. We buy our phones at BEST BUY and get the black tie plan, because as with ANY cell phone they get dropped, wet and dirty and they break. BB plan is $40 and replaces it regardless! Plus you can trade in old phones for discounts on new ones. Never pay full price.

Someone stole my phone. They went on my account and changed everything and even the number. After I got my new replacement phone connected, they just disconnect my cell and I call Boost. When I called them they said the number is not on their system. I called and called, no one helped me. They just kept saying the number never existed.

Have had to contact Boost customer care several times with different issues (in 57 years, have never had to contact a company as many times as I have Boost Mobile in one year). Each time I ask them not to call but email me because they call at the most inconvenient times when at work or asleep. Each time I end up with a voice mail letting me know they called, period, the end. They won't address any problem you have in writing. Probably because it will bite them in the **. The current problem is these stupid mobile IDs they want you to download. They are of no value except wasting your battery time yet they continue to use nagware 4 or 5 times a day to have me download this crap. Our office of 43 this month was researching which phone company each employee was going with since the company provides them. We voted Boost Mobile down 100 percent.

I am with Boost Mobile and been with them for over five years. I was happy for the first couple of years until I purchased the ZTE WARP SEQUENT or at least I thought it was from them. This phone is crap and anyone who purchases this one is going to be very disappointed. Don't purchase from Boost Mobile or you will regret it. They will treat you like a king or a queen when they know you will buy from them and then they will treat you like dirt afterwards. Don't be fooled like I was.

I have been using Boost for the past 7 years...so I just got a Galaxy 2, paid 789.00 for 2 phones, maybe 800 dollars. Anyway, my 15 year old son got my phone suspended while I was at work. So when I got home I call to see why I was suspended. So I asked what would I have to do to get it unsuspended. They told me I can get it back on in 90 days I am suspended for. Ok so after my 90 days, after I had to buy I new Boost phone think it was a temp until my phone get turned back on after 90 days.

This company offers nothing good. Customer service, accounts, billing, and refund policies are the worst I've experienced (says a lot since it seems all the companies are now becoming connivers). In specific once you have given them your money do not think you will get it back regardless of the reason. They have a no refund policy and they mean it. I was forced to port my number back to Verizon and Boost cancelled my account with no notice and refused to return or credit me for the money in it. TOTAL CROOKS.

The service is horrible and the customer service also EXCEPT for Mike in the Dominican Republic. I worked in IL and the region for six months and I might as well as NOT had a cell phone. I had to get a Skype account and bring my laptop with me wherever I went as Boost dropped calls or had no service. HOW awful - it almost cost me my job - Thank goodness for Skype. Additionally, Boost charged my ATM card illegally when I have a manual plan and only use my ATM card to make payments. They captured my information and used it unauthorized. Boost is running it out of my account as a pin ATM purchase.

Vesta Boost mobile continues to charge my credit card after I cancelled my service with them. They will not give me a confirmation number when I speak with them. Capital One fraud department offered to block them from charging my credit card. The next monthly statement shows a charge of $59.30 for month of June.

I lost my phone in May. I notified Boost Mobile in June by phone and by email. Boost Mobile responded to my email, and suspended my service. However, because I was on auto pay, they continued to bill me. Once you elect auto pay there is no way to disconnect it or change that "feature". Boost Mobile will not refund the amounts that they have billed me in error. They bounce you around between multiple departments, or hang up once you identify yourself. "Derek" is rude. I got him three times in one round robin of 12 bounces. They refuse to connect you to a manager. They refuse to disconnect the auto pay. Then they lie and tell you that your phone number and credit card info is not in their system. But they still manage to bill you.

I signed up with Boost about a year ago on the 19th of the month. I never missed a payment always paid on time. This month suddenly my bill date changed to the 18th of the month. I called customer service to find out why. I spoke to five different reps. and each had a different answer. I finally spoke to a supervisor. She told me that with Boost your billing cycle is good for 30 days. So in a 31 day month your billing cycle will change back to 1 day earlier. The odd thing this never happened to me before. This was the last explanation that I got. Now I really don't get this, because this never happened before. My question is, has anyone had this experience before? Is this their policy? Can someone let me know what the policy is?

The signal is not good. I'm on the internet trying to play videos. They're so slow or they don't work.

I am very frustrated and angry with Boost Customer Care. I am shocked that a company as large as Boost does not care about the customer and serving them. My service has been disrupted for 2 months with drop calls and not being able to hear others on the call or they cannot hear me due to the tower issues that have been verified by your reps. I will never do business with Boost again, nor will I recommend them to anyone. I have been a customer for a 3 years. I was only requesting a refund to my debit card due to the break in the service which is not fixed. I have been told for weeks now that it will be fixed the next day and still horrible reception with drop calls. I had a family emergency and was unable to communicate due to the disruption from Boost service. This is unacceptable. The worst customer service experience I have ever encountered in my 50 years of life. I was tossed around for 5 hours today with Customer Care. Big waste of my time. Boost should be ashamed. End result, no refund for their poor service and I take my business elsewhere. The refund requested was only $70. I will certainly share my experience with others and will never recommend Boost Mobile to anyone.

I had to turn in my previous phone because it was a walkie talkie phone, so Boost trade out a phone... The phone they sent me worked for a few months and then started going haywire. Now they refuse to replace the phone that they sent me. When I have already spoken to a representative from Boost who gave me a case number and everything to let me know that my phone was in the mail nevertheless they had the address wrong, cancelled the phone, and had to call them again to start the process all over again. Now I'm being told by a fourth person that they are not sending me a phone.

I have been a customer for several years and have a hard time reaching customer service and getting real help whenever needed in the past. Additionally, the quality of the product itself is poor. When I try to contact customer service, I have to somehow choose the right prompts to get a live person. However, most of the voice prompts gear toward upselling and paying your bill only. The automated system will send you through hoops as well to end up telling you someone will be with you from customer service, but first, answer this question. Each time, I just get fooled into answering due to the lack of the option to bypass, only to get sent back into a loop or flat out hung up on by the automated system.

I was trying to buy a phone off the Boost mobile website. I put my credit card info in and it said I had an error. I checked everything and resubmitted the information. Then I went to my bank's website, checked my account and I have two pending charges for $331.99 without anything to show for it. I called their customer service and got the runaround. I will call them tomorrow but I would be wary of their website. I might be out $663.00 with nothing to show for it. If push comes to shove, I will dispute it with my bank. Boost is up to no good.

I bought this phone from their site and it never works right. I was talking to their tech people every day, and they never got it to work correctly. It will not work at 4G at all... no data. Most of the time they don't even call me back. They wanted me to send it back to Samsung for repair and then I will have no phone. And again, this is junk from out of the box and they will not replace it.

On May 5, 2013, I purchased a Samsung Galaxy Rush phone for my son so that he would have the ability to contact me at work in case of an emergency. I made this purchase at Ace Cellular & Accessories. The phone was $119; with taxes and fees the total cost was $200.28. Unfortunately, the product has not performed well; the phone is defective. On June 14th (39 days), we returned to the location with the receipt and we were told by one of the sales staff members that the phone had two mics and the internal mic was not working. The mic does not work which means when I contact my son by phone, I cannot hear him! I was told I would need to contact the manufacturer after 14 days. I was told by the manufacturer it would take 10 days to repair and return the phone.

All bars are on but there is no service at all!!! No incoming or outgoing calls!!! No texts!!! I depend on phone for my daily business, and this is just insane!!! Please fix your towers or whatever you need to do to make this work!!!

On May 10, 2013, Samsung phone froze. I was told repeatedly to take out battery and reboot - Non-effective. I attempted to locate a Boost store for assistance. Most facilities listed on the website do not assist with Boost services. I went to Best Buy. The screen would no longer unlock to access the phone. I purchased a new LG phone. Within 6 weeks, I started having trouble with new LG phone (June 22, 2013). Error message is "No network available". On Sunday, it was the same thing. I called Boost Support Dept. 4-5 times; although the tech knew my make and model of phone, he gave me the wrong codes that did not work. I called back again to tech support; this tech verified indeed they were the wrong codes.

Three weeks ago, I had my cell service go out. I use my number for a business. I provide computer services and on call emergencies. After I no longer had any bars on my phone, I realized I could not make or receive any calls. After the first call to Boost, I was told there were no problems in my area. So being an IT guy, I factory reset my phone after saving my contacts. I did a complete reinstall of Ice Cream Sandwich - still no service. I drove to town (2 miles) and was able to get 1 bar and called customer service sitting in a parking lot of a closed store. I explained again and magically they had a work order stating a power outage to the tower. So I believed them and went on my way.

I HAD PURCHASED A GALAXY S2 from a Boost Mobile Store under the impression the phone was 4G by the store rep. After buying the phone and returning home discovering the phone is not 4G, I tried to return the phone back but was denied this due to phone purchases being final. Two weeks later, I tried calling Boost Mobile Store about the matter, explaining how I was deceived into buying a phone by a Boost rep in an attempt to upgrade my phone and was later told all phone purchases were final, so I was forced into having a Boost Mobile Phone that I had paid $350 for.

Last Saturday, 6-6 service went out at my house. I called and they said it would be fixed by Sunday at noon. On Sunday, there was no service - I was now told it would be fixed by Monday. This was the same story I heard every day except last night. I had service until today at 3. Now I have no service. I called but Boost has a way of diverting calls so you can't speak now to a live person... I just want to know when I will be able to get service. This is horrible and the problem it has created. I have to waste my gas and time to make a call. I just bought a phone from Boost on April 6 and I feel they should buy it back, refund a month's service and pay for my gas and time. I am getting ready to move as well as have other important issues and this is creating a big problem.