Boost Mobile Reviews

I was then given a case number at that time, but no tracking number. The operator told me to call again tomorrow to check the status. I called the next day to find out that my case was pending. I called again the next day to find out that the address was not changed again. I confirmed the address that they had on record to find out that it was to a PO box number which I never gave them. I waited on the phone for 1 hour talking to 3 different operators; being transfered around and got disconnected.

I called again asking for a supervisor. After explaining for the 4th time about my problem, she puts me on hold for another 20 minutes. This is the worst company I have ever dealt with when it comes to customer service. Their operators are **; instead of solving my problem and helping me in a timely matter, I became more and more frustrated and stressed. There was a huge communication problem. Everyone I spoke with had broken English. I wasted hours and days on the phone. I plan on trashing the phone and returning it to boost.

After several days of being transferred to automated systems, disconnections, and being blown off, I finally got Boost and FastCard connected. The representative from FastCard stated that she would give them the information so they could transfer the funds because they did this all the time, but Boost still refused to transfer the money. The last representative looked at the phone that the money was attached to and then stated that there was nothing that they could do.

Today, they cut my service despite receiving payment. I called today and was on the phone for an hour and 34 minutes. During that time, I was transferred to seven different representatives and over 70 minutes of that time I was put on hold while being transferred between reps. Finally, I said that if you are transferring my call again, it needs to be with the manager so I can have my complaint filed. Rep 11812 preferred to take the complaint herself so I was upset and insisted on speaking to the manager. Rep 11812 said, "I'll transfer you now." Rep 10054 picked up my call after 27 minutes and 42 seconds. I asked whether she is the supervisor and she said no. I explained the situation then she said, "Yeah. I'm a supervisor."

We went to other stores and have had Boost phone before and they don't charge taxes on Boost Phone. Aside from that, the service was bad. If someone walked in he would tend to them first and would leave us waiting, it happened twice.

A couple of days later, the screen on the phone stopped working and we went back to the store to change the phone and they told us that they don't change phones. We looked at the receipt and it says they could exchange within 7 days from the date of purchase. We went there on the 6th day and we had everything required to have the phone changed.

They told us to go to their other store on 181 Street, Audobon Avenue where the people were very nasty. We were told there that the phone costs $205 and since we paid for $180 we were not entitled to the change. Huh? When we tried to call the shop's phone number, it was not in service. When we went to the store and we told them that their phone is disconnected, they said that it's the fax number however, their receipt says it's their telephone number.

The service was very nasty even though they did an exchange. Also, they said that the phone also comes with an SD memory card which they did not give me. Service rate, two thumbs down!

They told me they won't because I paid cash. Well, that is stealing. I have a receipt, proof, that I had ten dollars put into my account. They told me they won't refund me because I closed my account. Um, that's still stealing. Besides being liars and thieves, they are also ghetto, having songs that are un-edited, using curse words while they put you on-hold, and I mean the "f" words--highly-offending people, rude customer services, not family-oriented, unclassy, unorganized illegitimate company. So, I switched to AT&T. They still have my 10 dollars that they stole, and I am hoping that someday there will be a huge class action suit filed on these guys and we put them out of business.

I tried calling five other times from my home and cell phones and the calls wouldn't go through. I assume they have some kind of blocking software for "troublesome" customers. Mario cited the customer service terms and conditions to say that I forfeited the balance on my account once the account was closed. Even if such a term exists, I can't believe it is legal.

So I took the phone back to Walmart the same day, but I was left with the reboost card $50.00. So I called Boost Mobile and I asked for a refund for the $50 reboost card. I was transferred to this lady Representative. I thought she was trying to help me, but she told me a lie (I guess she wanted to get me off the phone). So she said if you send an email to our customer relations department and tell them I want a refund on the $50 card, then they would send me a check for $50. But when I did what she told me, it comes about she was lying. They kept saying they do no refunds on cards. They just ripped me off $50 when I did not even use the card. I can't even get a signal inside a building. I mean, what kind of phone is this? They're ripping people off and I'm not the only one who had this problem.

PS: My sister purchased a phone too and she had the same problem as well. So they ripped both of us off and a lot more people.

Two months later I had an issue with the phone that needed troubleshooting. While troubleshooting the phone, the man there hit some sort of button that erased the account info. He called the company and told them that he pushed the wrong button in his computer and he and another lady who works there and was around when I paid for the phone and the plan told them that I was already in this plan for two months. They didn't want to give me credit for those two months. After two days I finally got them to give the months back to me because I told them I had all the paper work and that I was going to report them.

Since then, every month they have been shutting off my service on me around the sixth to the tenth. One time they told me that they again did not have record of me having that plan. This time their computer showed a pay as you go and they said my money ran out. I told them I had unlimited so they said they would start the unlimited that day. I said what about all the months I already acquired toward my shrinkage. They said they couldn't fix that. They also tried to change the date I pay to earlier and I told them that is robbing me of money.

I'm required to pay for a month of service on the fifteenth. I deserve to get a whole month of service so I spoke to a manager. They also denied me till I mentioned reporting them. This was around 1-6-11. The next two months the same exact thing happened. They change my plan, I have them change it back, they deny me my months already acquired and tried to change the payment date. After the first payment which was cash, I gave the money to my mother who paid by credit card. She paid early to make sure it would be in on time so the I told her that I would like to be able have it so the bill would shrink. She paid 11-5-10, 12-3-10, 1-6-11, 2-7-11, 3-8-11.

The last time I spoke to a manager I told her I would like a hard copy of the fixes she is making toward my plan. She said I would be able to print it from my account info on the web site. My computer was not working. She would not mail it or email it. I went to the library and pulled it up. I was expecting to see that it was a shrinkage plan, that the pay date was every fifteenth, that she gave me a five dollar credit for 4-15-11 and that I was due to shrink to $45 at 5-15-11. The only thing there was that it was a shrinkage plan. I tried to call her back. Her name is Chris and they wouldn't let me speak to her.

I payed for a $64 phone that I cannot use with any other company. I went through horror each month without a phone because that was my only phone. I constantly need to meet with people for work related issues; I need a mobile phone that I know will work. I told the company I would never put myself on a pay as you go because I do speak a lot and don't need the phone to die on me. That's why I pay for unlimited service. This company does not know what they are doing or they are trying to screw people out of their shrinkage.

Furthermore, I was charged taxes for the monthly fees for the service that I shouldn't have. Boost doesn't charge taxes for monthly fees. When he put the package in the bag to hand it to me, he put a receipt in the bag. I did not pay much attention to the receipt at the time; I simply took the purchase in good faith. When I went home and started looking at the receipt in details, I noticed that the money that I gave him was not included in the payment. At that point, I became concerned and called Boost to get a clear understanding of what the content of the package should have been, plus the taxes I was charged with the monthly fees. When I recognized I was charged more than I should, I was somewhat unsure whether I should take the issue back to the store or just letting the issue go. I was more interested in the use of the phone than being cheated.

After exploring the GPS feature on the phone and calling Boost to educate myself on the needed feature of the phone, I realized that the phone was not going to meet our need. I went back to the store to let him know that I could get a refund. Immediately, I was treated as a criminal. That was the point he told me that he had a no return store policy and that he gave me a receipt. Of course, I had to dispute that claim because that was not the case. That's when I called the police. I cannot take the case to court because I bought the phone for my brother and it was bought in his name. The damage that resulted in that is I am now cheated out of $400 total and stuck with a phone too slow that cannot provide the needed service of turn-to-turn GPS and is therefore of no use. I can get no help from Boost Company or the store itself. The service is immoral, crooked and unjust. I would appreciate any assistance from your association.

I got this email saying, “Welcome to the Shrinkage Plan.” I sent them a reply saying, “I did not sign up for this.” Then on the morning of the 21st, I found my phone dead, no service. So, I called Boost Mobile. They said that they couldn't get my $50.00 unlimited plan back because they don't offer it anymore. I told them that they have not only changed my service without my permission, but they have shorted me one day. They said that they are very sorry but there is nothing they could do to get back the $50.00 unlimited plan. It's because they don't offer that anymore. But they said that the new plan is exactly the same. No, it isn't. You have a million customers that you are changing over from their old plan to the new one and cheating them out of one day of service, which is a savings to Boost Mobile.

So, I say that Boost Mobile is up to something and that something is saving money without letting the customer know. It's very suspicious when I tell them that I have been a customer for five years and have always paid my bill on time. So, why do I have to sign up for this Shrinkage Plan in order to get the savings when I pay on time? I already do that now. So, if nothing is different, then why do I have to sign up to get it? And why are you taking one day away from customers without their knowledge to the advantage of Boost Mobile? I have filed a complaint with Boost Mobile internally. But I am sure they are going to come back with an apology and an “I'm sorry we can't do anything about it”. Well, maybe it's illegal to change someone's service without their knowledge or permission. What do you think? I am thinking of turning this over to the FCC or the commission for whatever for investigation. I think there is something fishy about how they have done this switch without permission and then take no responsibility for it.

Their employee said that Boost does not give refunds. Another email I got referred me to the Boost Advanced customer support. That person said that since my number is not in their customer system anymore, he cannot view the details. I don't want this to become an issue. I just want my $60 back. Please forward this email to The Boost Mobile president, his name is Matt Carter. I just want my $60. Thank you.

All I want is for my payment for October to be counted as being on time, and they refuse to do this even though they agree I was never told of a due date change. I filed a complaint with the Florida Department of Consumer Services and received a letter in the mail today stating the "business has refused to cooperate and the file has been closed unsatisfactorily". All I want is to have 3 months credited toward my shrinkage plan, and not two. This isn't much to ask. I have threatened to change cell phone companies, which they don't care about, but I can't afford to purchase a new phone right now. My phone was shut off for part of a day, and this has caused me undue aggravation over the course of the past few months.

Even after 4 days (96 hrs) of waiting, the internet never functioned on our BoostMobile phones. In addition, we notices several sexually explicit pornographic links on the phones' programs, including links like these, to name a few: "** Santa Diana", "Two ** Erotic Babes", "Big Rack Popping Out", "Bootie Thong Seduction", "Eurobabe Topless in Position", "Fine ** Sarah **", "Lexy, **** Collage Co Eds", and many others. And those are exact quoted links on the Boost Mobile Wallpaper and Web main pages on the phones, which incidentally were purchased as Christmas presents for our 13 year old and 9 year old daughters! When we communicated these concerns to BoostMobile, we were literally laughed at by some "customer service representatives".

When we asked for our $411 USD back in exchange for the phones, we were told "No." Also, one technician encouraged us to subscribe to the ** at a cost of $9.99 per link, and then unsubscribe, and that should remove the pornography from our phones. He actually told us to do the exact thing that we were trying to avoid. When the reps did not like our protests, they all but two disconnected the calls, refusing to deal with us and our needs.

Since the day I joined Boost mobile, my payment has always been due on the 19th of the month before midnight of the 20th, which essentially means just as long as my payment was received by this company by 11:59 PM on the 19th the service would not face an interruption and this has been the case for nearly 24 months. This morning, however, when I turned on my phone, I noticed that my service was interrupted in spite of the fact that I had payed for the full day of the 19th the previous month. My payment on November 19th should have covered me until 11:59 PM of December 19th.

I spoke to numerous representative about this and initially they tried to say "That's the way things are done now" and then they conceded that this sometimes happens. What happened today was a supervisor by the name of Edward gave me one day of unlimited service by switching me to the two dollar a day unlimited plan until midnight so that my service would be restored and then supposedly as of midnight tonight, the new payment I made will go once again to the monthly unlimited plan with shrinkage. The last representative I had spoken to had said this had only happened because my regular monthly unlimited plan and unlimited plan with shrinkage plans overlapped since there was a transition to a new plan and as a result my service was discontinued early, but I have the sense this was a fabricated explanation.

I had said to a supervisor by the name of Edward that restoring my service was not a favor you had passed along to me, that was something I had already payed for, will there be any compensation for the fact that my service was disconnected by your own error and for the fact that I had to invest so much time and stress to correct your mistake? The supervisor named Edward's response was " I have resolved your issue." I had said no, you gave me what I payed for by turning my service on again and he rendered no credit for the mistake they have made, which I think was insulting. Edward had said that even if I gave you credit for one more day's service under the monthly unlimited plan with shrinkage, your service would still be interrupted, but that is also false, because if they gave me credit for one days service, the payment wouldn't be due until midnight as it normally would have been. That's when Edward said that he'll just give me one unlimited day, then I can make my payment like normal.

At one point, supervisors by the name of Nathan and Edward tried to explain this error as being done because of the fact that my payment was processed on November 20th of last month as opposed to November 19th as I claimed. I explained that even if that was the case, which it is not because I have a bank statement to verify that transaction took place on November 19th, that if anything if I made the payment on the 20th as opposed to 19th that would mean they turned my service off even earlier than they should have as in that scenario the payment would not have been due until midnight of the 21st.

I was just wondering if this has happened to anyone else who has made the transition from Monthly Unlimited to Monthly Unlimited With Shrinkage and also to get some advice on how to handle this situation as I'm still a bit upset about it. If they had made an error and apologized about it, I wouldn't be so upset, but to try to act as though what I've been doing for the last two years was suddenly different, angered me quite a bit.

The one supervisor by the name of Nathan was so rude, that when I asked him to repeat his name due to poor reception, his response was, "Look my name is Nathan! " Another supervisor by the name of Edward was equally rude and unapologetic. God knows I have problems that eclipse this problem by far, but it's incredible just how badly something like this can upset you when you have to fight to get what you have already payed for. I had to endure hours of stress and anxiety just to fight for something I had already payed for and I suffered various anxiety disorders and this experience only created a more profound sense of stress and anxiety in my life.

The two supervisors I listed above were incredibly rude and unapologetic for their mistake. I was left without a day of service I had already payed for but to be fair, two women by the name of Violet and especially Ann, tried to help me with this situation but by then it was truly too late to rectify the situation without the expense of me enduring a great deal stress in the process. One of the female representative offered me all of $3.00 in credit for all that I endured. The supervisors offered no credit or compensation for what I endured whatsoever.

Beside the embarrassment, this has truly caused me to suffer due to the large amount of stress. I have encountered and has further complicated the many anxiety disorders I already have in place.

When I called Boost to tell them I had paid my bill they said I owed a balance but could not say what it was for. I attempted to pay the $6.99 fee, but Boost would only accept $10.00 minimum payment. The first customer service person I spoke to at Boost said they did not know what the charge was for but said I needed to pay it before I could get my phone back on. He did offer to send me to customer service but I asked him to take my payment because I had to get my phone on first. He accepted a $10.00 payment. He transferred my call but I was disconnected.

I attempted to reach Boost several times after that and was put on hold several times. I was disconnected a few times and had to redial the same number 4 times before I finally got through. When I did hold, it was for at least 10 minutes. When I got hold through to the credit card department, the woman I spoke to gave me credit for the $6.99 charge. She then transferred me over to customer service (Laura)who said she'd block my number from getting future text messages from topic text.

Boost stated I might need to change my number which is not an option! She advised me to cut my phone off and then call 225 which would give me a $5.00 credit (for my trouble!). I cut the phone back on, it said I would owe $39.00 on my next bill. I was given $5.00 credit plus $10.00 credit for the $10.00 I paid to get my phone back on earlier today (minimum payment they would accept).

Right away I called “my call balance” and to my surprise I only have one dollar in my account and I owe $49 to continue my service. So I called back and explain the situation; the guy tells me I purchased ringtones that I did not purchase and the most he can do is give me $36, which is less than what I started off with. Then he lies and tells me that the rest of the money will get on my account in ten minutes just to get me off the phone. I need my phone because I have young children in school. And I am without a home phone. I have no other means of communication.

I say, "*** with Boost," at this point and I am going with another phone service or provider. I have been with Boost almost 3 years so I am out of here, Boost. I'm very unhappy. A representative took down my information and told me to call back in 3 days as well and get my tracking number for a replacement phone. Instead I got another representative telling me that he had to do another case with Motorola because the first one was rejected and he did. Then it was a lot of back and forth, lies from Boost and Motorola and now I can't get anyone on the line to talk to them at all because the line or computer is recognizing my number.

That's fine because I can get another service and number that will treat me better without the run round because there are too many unlimited phone companies out here with cheaper prices than Boost as well. I will just have to go out and get another phone. I am out of almost $100 for a phone but they have lost a good customer, so, oh well.

I kept trying because the service was cut off from the service that I had before. Finally, they programmed the phone and the phone is still not in service until the next day. I had to wait with more waiting on the line again. I was about to mail back the black curve and just called back the phone service to the one I had before and just to forget it. But I just kept it because of all that hassle now to pay the other company a fee again to put it on and I hope that this service is worth all that stress and headache. Well, I guest I'll find out. Oh, and about the plan: service is $60.00 for the shrinkage plan to start with. After 6 months they are supposed to give me a $5.00 discount and every 6 months I’m supposed to get $5.00 more discount. I guess, like I said, I will found out.

I had spasm in the past. With all that hassle the spasm started again and I had headaches. Even my son got mad at me at first but he realized that it was them. He was feeling bad for me and he, too, started talking to them. He thought that the service would be on and I told him that I needed to wait until the next day. So no service.

Boost won't add it to the account. The store can't fix it. $50 is "Poof! Gone!" Now I can't get my job done and I have to wait another week to pay the bill, yet again. After this issue, it's time to switch to a better service.

A supervisor named Cedric told me rudely that I have two options and could not receive a refund of my credit balance. I could only be issued a credit for the days I did not have a phone. I informed him that I was uncomfortable about their security procedures and had already went back to US Cellular. He was very rude and basically said that there is nothing else they will do, regardless of the lacking in their security measures.

I feel as though I should be refunded my money due to the company breaching the contract by not securing my personal information. I do not know if my credit card that is on file with the company has been jeopardized. The company has terrible customer service and very poor security measures.

I just paid my bill and is very disappointed that I am not able to use all of my features with this brand new phone, very upset that no one was able to help or resolve my issue. So, I'm stuck with a brand new phone whose track ball doesn't work, and I'm not able to get a replacement. Please help.

This person hung up on after he told me he cant help me. I spoke to someone else, and he apologized, but said he couldn't help either. All this confusion after I was already told the issue was being resolved. Meanwhile, I'm on the side of the highway, when my phone cut off right in the middle of someone giving me directions! I lost money the first two times my phone was cut off, because I was right in the middle of business!

I waited 24 hours and no money was put on my phone. I call Boost on 8-26-2010 and as told that they were not going to transfer the money because the phone numbers are not closely related 201-4xx-xxxx / 201-7xx--xxxx. I explained that I paid the addition $50.00 for my friend's phone because he could not wait 24 hours and to put the money on my phone but they still refused.

My phone is my life line. I use it for real estate and to keep up with my children, ages 9 and 16. I am not allowed to use a phone at work for personal calls unless it is my cell phone. For 2 weeks I have been at a major disadvantage. My daughter had an issue and needed permission for meds and the day camp had difficulty reaching me. She needed medication and they could not readily reach me. My clients have had major heart burn not being able to communicate. I have lost 2 customers as a result. I have been hung up on. I have been told they cannot hear me even though I have been on different phones. I have been told to call back the next day because the department that handles IDEN is only open from 8 am to 5 pm Central Time--whatever that means. I have been told they cannot talk with me because I give them my password and it does not work. I don't know why since it is the only password I have ever used. I cannot understand how it is now changed.

I have talked with Boost Mobile numerous times and Motorola at least 3 times. Motorola committed to getting my phone repaired and will send me an envelope as of 6/22/10. They are making an exception since the phone is out of warranty. I purchased the phone on 3/26/09 and it was replaced somewhere around the end of 2009 for not working by Best Buy (where I bought it). And now less than 6 months later this one is dead. That does not seem like a warranty issue but a manufacturing defect. I am now trying to get my phone number moved to another competitor's phone so that I can stay in business. No one will credit my account. No one will give me the new password someone in Boost made up for me--since I did not--except by transferring it to a dead phone that I have no access to. They won't even discuss my account without the password. I just got off the phone with a smug supervisor named Michael who states that until I call back with the password there is nothing he or anyone in Boost can do.

When asked to speak to someone at a higher level--he is it! He tells me smugly that I can go on the website if I like to complain or he will give me a PO box. He does not know the CEO's name or address nor does he want the calls since he is directing them to do this. If this is at the CEO's directive, this company is headed for the toilet. Customer service is alien to these people and customer satisfaction is a dream somewhere in La La land on a planet far, far away from Boost.

I now have 2 non-working phones. I can make one work immediately but then I must give up a business number that I have developed for the past 18 months to start over. I must change all my business cards, notify all my clients and associates, change my website, etc. This is a nightmare and Boost could care less. This has impacted my ability to conduct my second business, which is real estate, and jeopardized my daughter’s health by my not being accessible. The down time and the lack of things I have been unable to do is wreaking havoc for me. I am trying to modify my home loan. I can't do it without my phone and can't do it any other time based on the hours I work and I have to work and try to keep up with the bills in order to keep my family going. I am a single mother of 2 special needs children making 60% less than what I made a decade ago. Going without a phone has clearly impacted what I do and how I do it very dramatically and Boost could care less. The attitudes are appalling.

I called from a neighbor's phone and gave my cell number and password. They said the password was incorrect and said if I could not provide a correct password, they could not access my account. I told them I knew my password. They said, "Sorry. No password, no help!" I gave my DEC number inside the phone and they found another phone number was associated with my phone! I had changed the password on the phone earlier using the DEC number so I could access the account. The DEC number and password matched my name and password but not my phone number. They said they could not give me any information on my phone number unless I knew the password. I told them somehow on their end, the account was changed. I told them they needed to fix it but they refused. They said if I did not know the password for my number they couldn't do anything for me, period. I said that was my number and the password I gave was my password, but nothing. They refused to help!

I told them they had to have made a mistake on their end and mistakenly switched my account DEC number with someone else's and how the ** was I supposed to know a password if they changed the information. They stood their ground and said I gave my password to someone else and they changed the information. I said, "No way, nobody knows the DEC number or my password." I asked how my phone had another number associated with it. They did not budge. They did tell me someone called in at 9:30 am and asked for the account to be closed or changed. They were not sure which.

I was on the phone with them at least twice since 9:30 am and nobody told me anything about my account being changed or my number being changed and they had just verified it five minutes before I tried to make my last call. They did give me a new phone number finally, as they couldn't or wouldn't give me my old number back since I did not know the password for my old number. Had they not done that, my phone which I paid full price for $160 and two weeks of unused prepaid service would have been lost. They said I would have to buy a new cell phone at full price and buy anew $50 of monthly service.

I was on the phone eight hours yesterday evening fighting with those people. It ruined my Memorial Day and stressed me out big time. They even said that if I went to the store I bought it from, that unless the store could verify my password, even if they had my old phone number Boost said it wasn't mine and could verify my name and when I purchased the phone they could not help me.

Yesterday, I was told my phone was incompatible with boost media mail and I could send pics to another phone but not download on my computer. I said I paid for a pic phone and that they needed to replace the phone. They refused. I found one they said would work for $55. I was told corporate would call me back within 24 hours, which of course came and went with no call. They did not have a disclaimer saying the phone was incompatible on the box in the store. Not to mention it did work for the first few weeks. They said I should have asked if it was compatible! I had never had a phone that needed to be compatible with boost media mail so how was I supposed to know to ask the question?

In any case, the phone itself has worked well and other than the pic part being bad I am satisfied. What I am not satisfied with is being told the phone would work after it was reprogrammed... time and time again... even after they told me reprogramming would not work, they offered it and I declined. They said they couldn't help me if I declined the reprogramming, which they had just told me wouldn't work! Going around in circles and talking to foreign people with fake American names. On the plus side, for whatever reason, every person I spoke with was polite and earnestly tried to help me and a few were on the phone with me for over an hour, a major time-waster but at least they made the effort. I have to give them that! Simply the emotional distress of being told reprogramming would work, spending hours on the phone after dealing with the phone tree designed to get you to say "** it!" and the cost of my initial phone of $115.

No one, not family, friends not businesses have been able to call me since the 23rd on my number that I've had and used for about the last 10 years. I have no idea how many have tried to reach me - the message they get if they try to call me is like "the customer you are trying to reach is unavailable". With missed connections and failed communications it is possible (average) that I've lost $300 to $750 in work, income, or gifts because of the lack of this phone number working. It is very frustrating and no one at cricket nor at boost has been able to explain why the number won't work on my phone (or so far any phone). Since the 23rd, I have read enough about boost/sprint/nextel to know never, never, never do any business with them, never! (How are they allowed to get away with what they do, the way they hurt people and people's families and people's businesses and jobs?)

I made it to the troubleshooting menu and after listening to a long array of is it this or is it that from a computer, it finally got to my problem. It said push one. I did. I got thrown over into the computer asking me if I would like to use a credit card to reboot or arrange auto reboot! Not at all my problem that I pushed one for. Customer service informed me that they were working on correcting it all and that they had several complaints. What a waste of my time! Fix it, or get out of the business is what I say and today would be none to soon.

So on the 8th day, I called customer service to be told that my claim had been denied! Why wasn't I informed? Because Boost does not go the extra mile to make sure their customers are taken care of. So at this time, the customer service representative told me that we need to submit a new claim. She saw the errors from the previous representative who entered my claim and promises she will take care of this and to expect a phone within 5-7 business days. Again, I waited patiently. The 7th day came and no phone again. I called them back. They told me the claim has been denied once again. I then spoke to a supervisor. I explained the situation and how ridiculous this has been. She assured me they were going to get it right this time. I told her I wanted my case expedited and my phone within 24 hours. All you hear from them is that they apologize, they understand, but they have a process to follow. Forget your process, you guys are screwing me!

The supervisor then tells me she has got things handled and promises this time I will not be denied. Once again, I waited. What else can I really do? I called back 3 days later and I was told that my claim has been processed successfully and will be receiving my phone in approximately 7 days. I was told if wanted tracking on that phone, to call back in a couple days and they would let me know where the phone was and when I will receive it. So again, I waited. I called back a couple days later to learn that there is no tracking number on my account and they do not know what is going on, that they need to send an email to that department to find out. Cell phone company and they don't have phones to reach these people? I visited the Boost store again. The gentleman who heard my story cannot believe it and called himself. They gave him the same story.

Okay. I waited 24 hours and called back. They still have no idea when my phone will be here. I am now going on 30 days of dealing with this. By now, I have ** them out more than once. So as of today, 4/21/10, I still have not received my replacement phone. I do not know what else to do at this point. I paid $250.00+ tax for that phone and only used it for 6 weeks if that. They won't refund my money and none of them have any answers to the problem. I feel that I have been royally screwed by Boost Mobile at this time. They are not standing behind the warranty that they offer for the Blackberry phone. I no longer want to call them. I have exerted myself with being on the phone numerous times. So what to do now? Boost refuses to go the extra mile to satisfy their customers and I am out $250.00 as I still have the phone that doesn't work.

In all, I called several times and spoke with five different people. Each one transferred me to billing. Each one sent me to an automated system that you had to play around with to get a person. Each one of them blamed the bank. I tried to explain to them that I have more than enough money in the account. The last representative was downright rude and condescending. The debit card and my bank account are fine, I use this card regularly and have never had a problem with anyone.The last rep told me that the people at my bank don't know what they were doing. Yes, they do. It is Boost that is clueless or perhaps malicious. I will try to add funds at a store today, but when my daughter comes home from college, I will trash the phone and go with another provider. So far, exasperation and a waste of my time and I didn't even try to buy time at a store yet.

I bought phone under Boost Mobile Motorola I776. The phone constantly drops calls. They too updated roaming to reflect a new Georgia phone number and roaming access. The phone continued to drop calls, and in addition, the phone cannot be used in headset mode and must be used on speaker mode. As a result, there is no such thing as a private conversation. I spoke with Motorola, and the first agent said they could do nothing to help me. I asked for the supervisor who asked me to return the phone so that it could be fixed and returned. I was forced to buy another phone under PagePlus so as to have an operating phone since I’ve had 2 heart attacks and 2 children with asthma and sick parents.

In doing so I could not change my phone number since everyone I knew had this number. I had already prepaid for a month of service, Boost Mobile refused to return my payment because I had carried my phone number over to PagePlus. I ended up paying for two plans for one month. Motorola refuses to repay me for the useless phone. I am now out the money I paid for the phone and was forced to buy a new phone. Is there any recourse? Can I get any of my money back or do I have to eat the loses, including the useless Verizon phone under PagePlus that I bought my son that will not turn off or hold a charge?

After today, my phone will be shut off by Boost Mobile. I am a sole proprietor and this is my business phone. I will have to open another contract with another mobile phone company and inform numerous clients of my phone number change as well as changing business cards and forms. I also will lose the $50 I paid for the Boost Mobile phone service that I paid for on the 18th of Feb. Hopefully not, but I may also lose clients if they call and can't reach me.

I called back two weeks later to say the phone was completely destroyed (phone and sim card) and to move the remaining balance to one of my other phones. Well, not only did they say no because it is policy but the remaining time was gone, expired. Furious, I called and spoke to several supervisors for nothing and said they would not give me my money back for time loss and refused to credit my account anything. I have tried to contact the corporate offices and management and they just continue to ignore any of my calls and still refuse my money back.

They still get their paychecks and I am still out my $50 for that month. I tried using the scenario of being a customer who bought a broken TV, wouldn't you give me a refund or in-store credit? Still nothing and made me feel like I was interfering with their time. I would have to say as far as resolving customer complaints or concerns, don't ever do anything with them. They are crooks and don't give a *** about customers as long as you spend the money with them.

Customer Service stated that if I were to cancel my account, I would lose all funds and my phone number. I was on the phone with customer service for 48 minutes talking to supervisor after supervisor and no one could explain to me why being a responsible consumer and paying a few extra cents on my account every month on time would result in me being penalized any monies remaining. I am much less concerned about my $4.74 as I am about the number of people that could have over contributed responsibly, only to have Boost pocket the money for themselves. If I were to overpay my utilities or my credit card, I would receive a refund or services valued to the overpayment.

From my experiences, you are lucky if you can get through to them. The bottom line is once you have selected with the $50 plan, you are pretty much stuck paying that service plan indefinitely. To switch to less than is not worth wasting your time staying on the phone for hours if not for days. Even though, they could set it up automatically to switch such services, they declined due to revenue lost to them. That is a scam to watch out for!

The first charger that the worker plugged in to test did not work. So he replaced it. The phone itself drops calls and I can't get any bars for service at my residence. They neglected to tell me about a 24-hour return policy. After the fact, they showed me an 8” by 11” sheet of paper with the return policy. There is no cash register in the store. They printed out a hand printed receipt and the person who referred me there also had a hand printed receipt. I discovered later that the math on the receipt was also incorrect by $54.00.

They only took cash so I had to go to an ATM. The ATM in the store adjacent (the worker directed me there) would not dispense out enough money to cover the cost of the phone. I had to go to another ATM. After attempting to return the phone approximately two weeks later, they notified me of the return policy (24 hours/$35 restocking fee). The woman working there was rude and told me if I didn't like the service I could go elsewhere. She did not want her coworker to look at the phone because I was not happy with the service. He gave her a look as if to say, "What is wrong with you?". Then he looked at the phone.

The man later stated that if you live around a wooded area you would not get service. He also said that the charger would burn out if left on after the phone is fully charged. I have never heard of this before and didn't want to have to sit there to babysit the charger so I checked the instruction booklet. There is nothing in the instruction booklet to indicate this. I contacted their manager and didn't get any further with her. She just reiterated their return policy and was so well hidden.

I am sitting on hold as I write this complaint. So far I have been waiting 45 minutes. They can tell who's on hold and they are just letting me wait, but I am going to see how long I will be on for this time. I hate this company and will boycott it to the fullest from now on. It is a big waste of time. I have trouble with them taking off their own money, no service for over an hour, no web. media mail and a lot more. Don't buy Boost Mobile.

Boost should advertise that they will charge a minimum of about $10/mo which is what's happening with this web access charge. Every morning, just after midnight, a .35 cents charge occurs. $10/mo x 2 phones. Or if I didn't really like this, I'm out the $200 spent on two phones.

I told her I didn't want to wait for a refurbished phone, and besides I didn't want to pay for 2 lines anymore. She said, "well, I am sorry, that's all I can do". So I basically paid for a phone for a month that I cannot use. I signed a contract with a different company, and don't recommend Boost mobile to anyone, unless you want to get ripped off. It pays for you to have a plan, or at least go with a different company, if you need a prepaid service. I told my family and friends about them, and they are looking into going with a different phone company. They lost a lot of business with me and my family.

I want them to refund the money I paid! Thank you.

My husband has a Verizon phone that is in my name and they would not allow us to put the money onto that phone. I told the supervisor that what the company was doing is unfair to the consumer but she said, "Go make a complaint if you want to." So I am. I do not have $30 to give anyone at the moment. My husband and I both lost our jobs last January and have struggled to make ends meet. Verizon had gotten so expensive we could not continue to use them. But we need cell phones so we can get calls for work wherever we are. To me, I should not have to pay for a service I did not receive. I was willing to put the money onto the other phone so they did not have to do a refund but they were not willing to do that either.

I use my phone for work so you could understand why I was starting to think after 9am when my phone didn't ring. I looked at the phone and the globe that's normally there wasn't, so I asked my sister to call my phone from her Boost phone and it said that the code she was dialing was incorrect. You could imagine my anger as I just put $50 in my account. I called Boost and they told me that my number is no longer the same, my account isn't mine and it now belongs to a George ** and another Hispanic comedian (Ceasar something I think). Then the rep proceeded to drill me about the way I reloaded my account. He in turn told me that it happened at the store I reloaded at. He said that he would send it over to fraud and they would call me 3 hours later.

After three hours and no call, I decided to go back to the store (145th Finest Deli) and told the owner the problem. I don't see the Hispanic guy that helped me with the phone, just the owner and someone else. He swore that Boost did it so we called them from the store. A woman rep goes through all the same things the previous rep did, but no one is telling me about my account that has $51.02 in it. So she bypasses something and tells me that the problem occurred at the store but she's not at liberty to tell me what she was actually looking at. The George ** thing was bugging her out as well. Since she couldn't tell me, I asked her to tell the owner. He took the phone, was quiet for 5 minutes then starts yelling at the rep. He hands me back the phone and she told me out right that he knows exactly what's going on. She was supposed to transfer me to tech support but the call conveniently dropped. After another 15 minutes of the owner trying to tell me that it's all Boost's fault, I left.

I got home and called Boost back. This time, I thought I got a rep that would help me. He spoke to his supervisor and everything and asked me to recall the date I bought the phone because the computer would let him into the George ** account which was once mine, but only once and I would have to be exact with the date. So I gave him the date (8/29/2009) and it worked. He told me he can change everything for me. I got so happy thinking finally! He came back on the line telling me that it's going to cost $5 but my account only has $1 in it. He told me to add $10 then call back and my problem would be solved. Not!

I followed his directions to the letter spending another $10. I called Boost back and what do you know, the code that I just changed was changed and the date that I told the previous rep was no longer valid. At this point, I want to go the hell off on somebody! I think it's wrong when a company such as Boost does this to their clients, and 145th Finest Deli also because I feel that it was the guy that helped me who did this. He was Hispanic. The two names on my account are two Hispanic comedians. I'm more than livid right now. Someone has to answer for this and I'm looking for some kind of help or something I can do to let these businesses know that they're not going to take advantage of me or anyone else they think they're going to do this to!

I called a second time to Boost and after explaining everything a second time, the call was dropped. It drops often. People are telling me that I should be able to return it if it has factory defects. A battery should last more than one month and the phone shouldn't interfere with other electrical devices. I didn't have dropped calls with my Cricket, but now I know why people complain about dropped calls. Not sure what I'm going to do. It isn't worth the hassle dealing with people that have heavy accents. Boost should have a better customer service. I'm not going to buy a new charger and battery.

So, my dad would call again to complain and they would do the same thing for these past 3 months that is all Boost Mobile had done nothing but troubleshoot. Finally, my dad got really frustrated with them and finally told him to call Motorola today, 11/17/09. So he did call them but now, Motorola refuses to give us a replacement because the phone is out of warranty since 11/11/09. I called Boost Mobile asking them to give me an explanation as of why they waited this long to tell us to call Motorola if they thought the problem was the phone itself? All they kept saying, "I apologize but you need to call Motorola," so basically they have me going back and forth calling Boost Mobile and Motorola and nobody can help me. Now I'm stuck with a $200 phone, money wasted on minutes that were used up on text messages and phone calls that never came through or came through 3 days later, and no one willing to help me.

So now that everyone has my new number, I start getting weird calls. I brushed them off as okay new number. The old person must have had this number and the calls will stop. I think not. My mom called me and told me, “Who’s the guy who answered your phone? He was rude.” I was like, “What guy?” No one answers my phone but me. Okay, so then I got a call from my best friend and she asked me, “Who’s the girl who just answered?” So I called myself and sure enough, someone else is answering my calls. I called the company and they change my number again.

So I went through that whole routine of getting my number to the proper people. To this day, I still get calls for different people and different people get my calls. One of the calls was a very nice man who I asked what number he dialed and the number he gave me was a total different area code to another state. Needless to say, I’ve had enough. Even though I do need my phone, I will not pay another month to Boost Mobile.

Well, I’ve been waiting for 2 weeks (They say it should take 24 to 72 hours when they open the ticket.). So as you can see, this company is just terrible. I have filed complaints with the BBB, California Attorney General, FCC, and the Arizona Attorney General. Boost has failed to reply to any of these complaints as well. At this point, we are being ripped off for a service we are paying for and not receiving. I encourage everyone to file complaints; maybe someone will get the message that they can’t just steal from us.

I called Boost and explained that I had no idea that I was chatting with a paid for service when I have unlimited talk, text, internet and walkie talkie. My account prior to August 11, I always have had an abundant amount of texts for free and then after August 11, I am mysteriously hooked up with a chat line. The customer service, tech support and supervisor refused to credit my account. I eventually called back and a customer service rep understood my dilemma, but was only to credit my phone $5 because his hands were tired. Mind you, $5, the same $5 they gave me as a new customer.

The phone was $130 and has the technology of phones 5 years old. There are countless problems with this thing too. I live in Phoenix, the fifth largest metro area in the country, and the phone has barely any service even in the heart of the city. The coverage map online claims that the whole city and the outlying mountain areas have service. This is completely untrue. When the phone shows one or two bars, I still can't get texts, calls, or voice mails. If I try to call out with less than three bars, the person on the other end cannot hear what I'm saying at all. So at my house the phone is completely useless.

Several of my friends have Verizon and anytime they text me, the phone has to download the text message which usually always fails or takes upwards of 6 hours to complete. I can't send texts with less than three bars of service either. I cannot access the internet even with full service. I can't send pictures either, nor can I receive them because the technology of the phone is so far below today's standard.

A few of my friends have Sprint, and any time I try to call their phones, I get a message that says "The code or number is incorrect." Thus, I can never call them. One of my very best friends lives in Mexico. I added extra funds to my account so I could call him and text him from time to time. Even though I have the ability to call outside the US enabled, I cannot call outside of the US. No matter what, I cannot call him. My texts sometimes take several hours to make it there too.

Any time the phone is near any type of speakers or headphones and a call or text comes in, the speakers pop and crackle for minutes on end as well. So far the only good thing about Boost Mobile is that any time I've had to call customer service, they have been great to deal with. Everyone is friendly and they are all very well informed. I can't say the same for Verizon. I wasn't aware that cell phone service could be this terrible. If it doesn't work in the fifth largest city in the US, then I doubt it works in rural areas in other states. I am so unhappy with this phone and service.

I was transferred a total of 9 times, and the 3rd rep told me to speak to customer care or he would hang up on me. I explained I talked to that department first. He then proceeded to hang up on me. I had a different rep who stated that the supervisor was upstairs and that she did not have a phone and the rep's computer was down. On my last transfer, the rep put me into a voice mail, stating the company was closed. None of the reps knew the corporate headquarters's phone number; one did have a PO box, and I doubt if it was correct. I went back to the store, and the manager did try to call Boost. They still would not prorate prepaid, and the manager stated that he did not have time for this. There was nobody else in the store!

This began a three-hour marathon of holds, transfers and excuses. Billing said they could issue the refund if customer service would approve the release of those funds. I was told to ask for the billing supervisor. Two transfers later, I got a supervisor who insisted that I needed to talk tech support, then transferred me to customer service at Sprint. Then I tried again and got a Boost customer service rep who refused to transfer me until I had explained the problem in detail and given him an opportunity to try to fix it. I got his supervisor and was transferred to tech support who agreed to discontinue my service and agreed to allow a refund, then transferred me to billing, who transferred me to someone else who couldn't help me, then transferred me back to billing where I was put in an automated program that eventually disconnected me.

I called again, again on hold, again had to explain, again transferred back to billing, who put me on hold, to transfer me yet again to someone who told me that they could not refund the money to my account until customer service released the funds. I was then transferred to my ninth or tenth person in customer service who calmly informed me that, as part of my service agreement, I acknowledge that this was a prepay company and that none of these funds could be refunded at all. She didn't know why no one else had mentioned that to me before. "Even though you couldn't provide the service and your own technical support department agreed to release me from this, correct?" Yup.

Along the way, I pointed out that I am a resident of Minnesota. Boost customer service apparently is not aware of the 72-hour law in this state regarding contracts, even those with prepaid phone companies. Much calmer now, I advised her that the matter will now go on to our Attorney General's office. In conclusion, Sprint got into trouble financially and found a band aid to "Boost" their cash flow by selling services that they cannot provide.

You may have no service in the area that you are in, your phone may be dead because of lack of battery life, it may be lost or stolen (during which time you cannot make or receive calls), but as long as someone is capable of calling and harassing your voice mail on the other side--you will be charged. I was charged continuously $1.00 a day because someone or several people "chirped" me via walkie-talkie despite the fact that I never used the walkie-talkie feature.

When I complained to Boost about it, they explained that even though I didn't need to use the feature, as long as there was someone who had my walkie-talkie number and made an attempt to get in touch with me, I would be billed. I did not know that! Not until I checked my bill online some three months after I first started hearing the sounds late at night while I was asleep.

Strange that I was told that it was beyond their control to do anything to stop the charges since they did not know who was calling me. Stranger is that the late night attempts stopped only after I had noticed the billing and made a complaint. I also noticed in recent times that I have been receiving voice messages from telemarketers and sales people trying to sell me everything from mortgage loans to car repair insurance on my cell phone. This would not be a problem if I wasn't being charged for every time that they do not get in touch with me.

My cell phone bill is now at the mercy of how long a voice message sales pitch is, rather than how much I need to use it a month. This is the main reason why we choose certain plans (I'm assuming). In recent times, I have been charged more for people leaving me voice messages than for me actually talking to someone on the phone. This was one of those "change without notice" situations that I definitely would not have even done a pay-as-you-go plan if such conditions were in place at the beginning.

In this day and age of free M2M and nationwide networks, this (to me) is a conscious effort at petty thievery. The government needs to look into such practices and regulate these changes. If there is no justification to the costs associated with these changes, they should not be allowed to take place.

When I got to my home, I had no service so I immediately called Boost. They said "there is no service in your area". I responded, "that's why I am calling". Then I requested service to be discontinued and refunded. Boost said, "no refunds on service". I was told by Boost that I have to go the retailer about the phone. $191 lost due to no service within a 30-minute drive from where I live and work.

I wrote and told the company I could get an Iffy text-only plan from another company cheaper and that they could refund my money for the useless technology. If you have no network, you should not sell phones. It was sold in my local Sprint store, and I went by their (Sprint's) reputation.

This caused me to lose faith and respect for Boost Mobile. I was lied to, and they didn't honor what they promised. It makes me feel as though if this is how they respond to something as small as $5, then I can only imagine the hell I would have encountered had it been a large amount.

Just in case you want to know, here are the issues I had: 1) Texts come through between 5-15 minutes after they are sent (I had everyone who text me yesterday include the time they sent it in the text), if they even come through; 2) I called my voicemail yesterday and it connected to Goodwill Baptist Church. (Huh?); 3) When I attempt to make a call, it rings once then is silent. But apparently, it stills rings on the other person's end; 4) Tonight, I tried to call somebody and it rang once then went to fast busy then a Mexican recording answered. Then the person I was trying to call called me back and said that they got a call from me but all they could hear was a Mexican talking; 5) People try to call me and they get a message that says, "Please hold. We are trying to locate the person," then it says that I cannot be located. Hmmm. I'm sitting in my damn house with a full bar of service; 6) I currently have 5 text messages sitting in my In box and when I try to retrieve them, it just gives me a server error; 7) This phone is my home phone too and I cannot afford for it to suck. Thanks.

I'm out of $75:00 for a plan i don't want, nor do i need

You can send a complaint, but its up to them if they want to accept it or not. i would like to know what actions i can take if they are not cooperative or able to reimburse me money or minutes loss. Or, if they is some other organization that i can talk to about this.

The economic loss from this is minimal. However, the feeling of being cheated out of unused minutes and bad customer service is difficult to explain.

I now refuse to give them my CC#, cause what if they can't figure that out either or charge to much to my card??? When I talked to the 4th person she tried to tranfer me and it hung up, so instead of her calling me back,knowing all the problems I was having and the phones only had a couple hours before midnight. She didn't call me and I had to call back, so know I'm talking to the 5th person who can't get it figured out.

And mind you I am furious at this point and tell the lady im tired of telling the same story and no one can figure it out,Instead of ma'am( Im sorry let me see what I can do for you and get this handled). She tells me MAAM YOU BETTER CALM DOWN OR I WON'T HELP YOU.I tell her to give me a manager NOW. She put me on hold and came back to tell me a manager can't speak to me it could be an hour. Of course I told her I would hold, about 5 to 10 minutes a manager gets on the phone and gives me her side.

She said she has boost mobile to and she has had problems paying her bills also.And that she is with the Louisiana branch and they don't have those kind of problems. Well obviously they do, because i was talking to them. They did credit my daughters phone &6.00.... Needless to say I am very disappointed with the service and haven't payed my phone yet, cause I am looking for a different plan unless boost can figure out what they need to do. I hope all of this is explanatory and please email me. I am still very upset about this whole ordeal.I don't have all day to tell you about the first time i tried to pay my bill...It involve me crying ,upset, and charged an extra $20.00 to pay my bill.

Looking for a new service...Waisted time and energy. And a severe migraine from the incompetence.

I had a a few jobs call and could not get through.. I keep spending my last few dollars to keep my phone on to make sure I get a job

$38.00 on my phone, $15.00 on my boyfriend's phone, $10.00 on my daughter's phone. TOTALING $63.00 in cost to me and they are refusing to credit me.

They always try to lie and say that I used up the time, but then when they look it up in the computer they can see that I haven't; and when there is no room left for them to continue that lie, they'll return the money and turn the service back on. It doesn't matter that there is only 20 cents left on the phone because it still 2 minutes of air time that I already paid for. (Why are they stealing for something that has already been paid for?) If you add that up over time that is a lot of money, and I am sure I am not the only customer they do that too. What kind of company steals from its own customers? If a further investigation is conducted, you will uncover a lot more about this company.

I miss calls thinking that I may have more time to go out to purchase another card not knowing that my phone is off and it shouldn't be because I already pre-purchased my time. Please get to the bottom of this because boost mobile is a company that constantly changes prices, policys and promotions without notifying the customers.

Also, callers will receive a mesage indicating you have no phone if you travel out of home calling area and have no extra money on books.

Will go into small claims court in Kern County for about $289.00 and see if they settle out of court.