Boost Mobile Reviews

I signed up for Boost's automatic credit card payment. My online account states my charges are $55/month. They are charging my credit card $59.40/month. While I understand the difference is taxes, fees, and surcharges, Boost refuses to provide me anything printed or printable reflecting the total amount charged to my credit card. I inquired online and requested an email response. They called me on Sunday! I was on the phone with them almost an hour, and was promised a receipt as a courtesy, but today they say they will not provide one...

My son bought a Kyocera phone from Boost. He cracked the screen in the phone and Kyocera had us send it to them for repair. When we received the phone back, the phone could not be activated. Boost went ahead and processed the payment for the month even though they could not activate the phone. At this time, they refuse to credit the money back. They say it will hold in the account until Kyocera fixes the phone. We have no idea if Kyocera will fix the phone or replace. They are "escalating" this issue. In the meantime, Boost sits on my money - Not happy with this company at all.

I have had Boost Mobile Phone Service for at least three years. When I tried to pay my account online or by phone several times, it would not allow me to do so. Every time I called to make a payment (which would take at least 15 minutes jumping through hoops through their automated system), finally I would reach a live customer service person, pay my bill, and ask "Why can't I pay my bill online or through payment by phone?" I would get the same response: "WE are WORKING on it."

I have had Boost Mobile service for about a year and a half. I had a Blackberry phone which stopped working after less than a year. In March 2013, I purchased an Android Galaxy S2 and the Boost representative asked me if I wanted phone coverage and I said yes. I assumed that he had taken care of this for me. I realized a little over a month ago that the additional $5 charge was not posted on my credit card statement. So I called the representative at Boost Mobile and they said that they cannot give me the coverage because I waited over the 30-day period that is allowed to have this coverage. This phone was $350 and now I'm not able to get insurance on it should it stop working. Approximately a week later, after I spoke with one of Boost's representatives, I noticed that there is a $5 charge that has been added to my account.

I bought my Galaxy 2 in February of this year and have had problems with it ever since! Boost customer service is awful and they will not help me at all... They keep having me go through Samsung and instead of replacing a phone I paid $350 for, they want me to keep shipping it out. They offered NO loaner phone for your inconvenience and are rude on the phone. Once I am able to get the money for a new phone, I will be sure to let everyone I know NEVER to get a phone from them. Their insurance people also suck... These people sell crap and don't want to help when things go wrong.

Boost mobile sucks! I paid my cell phone bill up for 5 months and because I didn't have to add funds to my account for 90 days because I still had a $126.00 balance, they took my money. Yes, you heard me, took my money and refused to give it back. And when I asked them where did it go, nobody knew the answer. That's bull. That is the worst type of customer service I have ever encountered. What happened to customer satisfaction? There is none 'cause they don't give a damn!!! WHERE DID MY MONEY GO???

Boost Mobile sounds like a great pricing deal, but beware. They offer substandard service, very limited access and absolutely no recourse for problems. They are unreachable and want it that way. Even a clerk in one of their stores told me I would have to make up a good reason to talk to a live person, stating that I should say I was trying to expand my service or activate a phone to get a live human being and then maybe they would send me to a customer service rep or not, depending on who I got. Also, for several days now, I have been sending and receiving text messages that go out and come in in droves - all at once and not when they are sent or received.

Today my husband and I attempted to order two Samsung Galaxy S2 phones on the Boost website. The first try got us a message that the credit card couldn't be accepted. We tried again thinking that we might have mistyped a number. Again, the same message. We then called Boost mobile to speak with a live person. He entered all the info but got the same results. That meant a call to our bank to learn what was going on. Seems that all 3 charges were on the bank website as authorized. Next, a call back to Boost to let them know what we learned. After much haggling (and 2 additional phone calls), we were told that a supervisor would be phoning us back. NOT.

The HTC cell phone I got in January of 2013 is nice, but I've had to send the phone back to HTC for repairs! The battery life on the phone doesn't last long at all! I sent the phone in & they said they fixed the problem. The phone is acting the same way. I asked Boost Mobile to give me an upgrade to the next phone & they told me that they could only offer me a 50% discount! I want a new Samsung S2 for free!

Every month, I'm calling due to no service. I can't receive texts or calls or messages. I get important phone calls and can't receive these due to our poor service every month, and every other day. I think we should get credit for these issues. It's not our fault. It's not fair that I have to pay for service that is not working properly. The 2nd complaint is, why did I refer someone and not get the credit? Boost makes up all kinds of excuses and we don't get the credit. It's not right and false advertisement.

They stole money from my account. When I called them, they said my state was taking that money. I said I do not see a charge from OK state taxes. I see a charge of $60.36 from Boost. They repeated that they only charged me $55. I said, "Then what's the total you're taking?" They said with taxes, it's $60.36. I said, "That's what you're charging me, not $55. You cannot take money from someone without them knowing what you're taking." Then they repeated their statement and hung up on me three times. I'm calling a lawyer. Hope that extra thirty bucks was worth it, you lying, thieving scumbags.

I signed up with Boost Mobile. Phone service was not really great but I thought you get what you pay for. It was $55 for unlimited everything, then shrinkage. My phone performed increasingly worse. I needed to get it fixed. The Boost store informed me that they do not fix the phones; I have to contact their insurance company. I spent half a day talking to Samsung, Boost, Insperion. Nothing was resolved. I had to mail my phone in to be serviced. They would fix it then mail it back.

On February 15, my phone went dead and I was told by the Boost store that I needed to send it back to Motorola, which I did. In the meantime, I had to buy a temporary phone from them that cost me $35.00. When I received my phone back 10 days later, I went to store so they could restore service for me, only to discover that I no longer had an account with them and that my number or PIN did not coincide with the phone that I had. After days of talking to the store manager and supervisors in customer service, putting up with hang up calls and promises that they were going to try to get me phone number back, I was told there was nothing they could do.

I have been a customer of Boost for more than 2 years. I have never had problems until my account was 3 cents short. My service was interrupted. My phone bill is $45/mo. I added the mobile hotspot and insurance, which made my bill $60/mo. I am very upset because I was prompted to make a payment of 3 cents to restore my service. I use my prepaid Visa thinking that they were gonna take the 3 cents and they charged me $11.00 just to get my service restored. I have never encountered something so ridiculous. Something is very wrong with their billing. If it isn't some type of scam, it sure feels like it to me. Very pissed!

Class action suit sounds good to me. I am 60 years old with MS & got treated without any care that I had no service after being with Boost Mobile for almost 2 years. As soon as my payment went down to $35 a month, I lost service unless I drove to an area where I could get some bars to get service. I got nothing but dropped calls & heard every other word on incoming & outgoing calls. I couldn't get voice mails because of no reception. I was really without a phone at home. I went to the Boost Mobile store. They gave me the runaround that they updated my phone, which didn't work. After another visit, they just told me there was nothing they could do about it. They didn't care that I'm without any reception & service.

At 12:01 am on the date of my auto payment, my Boost phone number was stolen and the person who stole it changed my PIN number and, shortly after that, they changed my number and deleted my cell number completely. As you can see by the image, they also took my monthly auto payment. When calling Boost to complain about my cell no longer working, they asked me for my PIN which I did not have because whoever changed it also changed my PIN. Then when they changed my number and email address, they also changed the PIN again ... real nice scam by Boost employees.

I bought three phones and the guy at the store overcharged me $70. I went home and checked the receipt and there was a charge of $30, $23, $25 that were not specified. I went back to the store and the guy told me it was the activation fee, which was something that they were not supposed to charge. When I told him that, he said that it was because he gave me a discount on the phones. I told him that he never mentioned the actual price on the phones, so how was I supposed to know that he was giving me a discount on the phones? He finally told me that he was going to refund the money back to my account (since I paid with my debit card) but that it was going to take 7 days to get it back. I've been trying to talk to a customer service representative to complain about it but I haven’t been able to. The first guy I talked to was in the Philippines and he told me he could not help me. He transferred me to another department. To make long story short, I've been transferred over 10 times to different departments. I just want to make sure that I am actually going to get my money back and nobody can give me an answer. I am so frustrated and mad!

I have made over 700 attempts to get my service fixed with a minimum of 20-40 drop calls a day. I took my phone to the store where I bought it. They checked the phone and it's in perfect condition. After my multiple calls and getting through your 1.5 minute prompt system each time; and 200+ calls over 3 days with dozens of representative hanging up on me because they had no answers or just plain making me so angry they use the phone tactic, "Well I can drop the call if you continue to yell;" plus the 60+ agents that continuously lie about their location, I'm so angry because they have the gall to shut off my phone and tell me I will never get my phone number back (which as a realtor, I have thousand of dollars attached to my phone), which is completely unacceptable.

I started my service on Thursday, February 7th, 2013 with Boost. I ported my number to them. I have had no service; I have called and spoken with their customer service in El Salvador, the Philippines, and Texas. I have spent countless hours on the phone and on the internet in the last 2 days trying to get service. They are all so polite; however, I get no action, no service, and now no response. I will be going back to my old carrier. I hope I can get my money back. This was a total waste of my time and money. I have missed out on events with my granfdaughter I will never get back due to waiting for this phone.

I just bought my phone last month, and on the second week I started receiving problems with my phone that I notice it had a bad battery. So I went to the store in Union City and they said there's nothing they could do about it but gave me a number to call for phone repairs. So I called them and they gave me the runaround. So the next day, I went back and to my surprise there's another guy with the same complaint about a bad battery and the clerk said, “You have to order one from us.”

I have been a consumer of Boost Mobile since 2008. I have been a loyal customer; however, I am open to ascertaining and praying for a company that offers everything for $35 a month and awesome customer service that will blow your business away. Your (Boost Mobile) customer service is substandard to say the least. And what's more, who can even get in touch with one? The prompts to reach a CSR are designed to not reach a CSR. Although one will have a better chance of asking Yahweh to fix their cellphone issue than Boost, just how many digits does a consumer have to hit to reach a CSR? Genius? No.

I activated my Boost Mobile phone in January of this year. I allowed my 16-year old daughter to use the phone. On February 1st, I took the phone from her to use for my own personal usage. When I went to use the phone the next day, I kept getting a recording saying, "Your account cannot be validated." I called the Call Care department and the gentleman told me that my number was transferred to another phone, a Samsung phone to be exact. I asked him how that could be when I am the only person who has the PIN to the account. He advised me that somehow my daughter must've gotten hold of my pin, which was the only way any changes could be made on my account without my approval. I then asked him to confirm the name, address and email that were on file, which he did. I changed my PIN with the customer service agent and successfully had my number transferred back to my account.

I've been with Boost for approx. 3 years and I'm pretty much satisfied using my Android One phone. I was on shrinkage plan until November 2012 when Boost sent a text message that my rate of $40 a month was increasing to $55 a month and I was still on shrinkage program. When I inquired that is when all hell broke loose! I was told that since I used a phone with a SIM card, Boost was phasing them out and would have to pay higher rate to keep it active. I disagreed since I never was able to get to my shrink rate of $35 per month as promised by getting on the shrinkage program! Well, Boost decided that they would give me a complimentary replacement phone. This was in the second week of November. I was given the option of a Blackberry or a new Android. I chose the Android. All the transactions were being done at a Boost Mobile store on their phone. I was given a case number and was told 7 to 10 business days the phone would arrive; however, 14 business days later, no phone.

I switched to Boost today from Virgin Mobile and I have no phone service. They have taken the number from my Virgin phone and have yet to turn on my Boost phone. They say there was a problem in the migration, and they will try to have my service on within 24 hours. I have no cell service right now because they took my number from Virgin and have yet to turn on my Boost phone. When I call, all they say is there is a problem with the migration and the technical team will work on it tomorrow because, of course, they have left for the day today. Tomorrow is Christmas. Will they work on it tomorrow? I'm not holding my breath.

I have had Boost for 2+ years. I got a lower end smartphone (Samsung Prevail) because I don't need all the bells and whistles. In all honesty, it's not too bad. It's slow and overloaded even with minimal apps but hey, it gets the job done. Service was pretty decent here in Denver. Good 3G coverage everywhere, except in the mountains. The problems started when I signed up for the shrinkage deal a few months in. Initially I saw my bill steadily decline from $55 down to $45. I got regular emails tracking my progress to the next savings milestone. The problem was when I was scheduled to go down from $45 to $40, I got an email in September saying I was due to go down to $40 in October. October's bill came and was still for $45. **.

On November 26th, when I called to complain about my bill getting higher rather than lower as they advertise (shrink payments), the Customer Service person I was finally able to contact after 45 minutes going around the options to get to it, said they were sorry about this and they will correct the bill. Also, they said my PTT radio service will be discontinued next year and I need it to buy a new unit in order to get service. "I don't need a new unit at this time," I replied but, the person said, "We can provide a new phone for the inconvenience."

My bill is due every month on the 29th at 11:59pm. So when I tried to use my phone on the 29th at 2:00am, I couldn't get through on the internet. So after I turned it off and on and nothing, I knew something was wrong. So I had to rearrange my bills in order to pay Boost. Of course, no one was there - it was too early. So I had to use my credit card, which is for emergency only. I have emails to verify what I'm saying.

After finally getting through to a person to cancel my phone service with Boost, I was cancelled without being informed of their no refund policy. They had had as much as $160.00 in automatic deductions from my credit card though that number had been whittled down to $69 after cancelling the automatic draft several months ago. I was also told I would be transferred to reinstate and use the rest of my credit and was disconnected. I had not had any problems with Boost over three years but I am very displeased with the less than honorable method they employed to first accrue a large balance and then keep it and refuse to reinstate service after just seconds had passed. Buyers beware.

Boost reps hang up on you on purpose. The C level management refuses to give a new phone when clearly the one that has been sold is defective, and their method of customer service is to outsource to India. They continue to screw people out of their hard-earned money and this is just one of my complaints against this company.

This may help you in resolving disputes with Boost Mobile - File your complaint with the Federal Communications Commission. Because of a disability, I bought a (Motorola i1) for $350. Boost informed me on 10/12/2012 that: 1) Starting in June 2012, I will no longer be able to use my phone because Boost is consolidating their service into the CDMA network, and 2) The phone is not capable of receiving CDMA signals. Boost offered to provide me with a free low-end phone, 30% off a phone with similar capabilities to my i1, and $25 for my Motorola i1. I purchased the Samsung Galaxy 2 phone as a result of the communications I received from Boost Mobile at a cost of $288. I spoke with a customer relations supervisor, and the ultimate jest of the contract was do business with us or lose out completely on your phone investment, bill reductions as a result of your long-time Boost Mobile customer status, and find another carrier. When is it fair trade when a consumer is forced to duplicate an investment consideration because of a phone company's business strategy? In this case, the cost/loss equation is not an equitable trade-off.

On Friday (10/26) when I got up at 6am, I had no service on my phone. My husband's phone with Boost (different handset) had service. I called and reported it, and I spoke with several people including a technician who said it might be my phone and to buy a new one. I went to the Boost store, and four other people with different handsets were there with the same problem. The store had a tech on the line who kept saying there was no outage in our area. The rep checked my phone and there appeared to be no issue. When leaving, I was three miles from home and service was perfect. As soon as I got closer to home, no service again but husband’s phone continued to work fine.

I was with Boost for about 2 years. I had the Samsung Galaxy Prevail; I bought the Samsung Galaxy S2 on 10/6/12. I got home 10/12/12 and couldn't get a signal anymore. Whenever I would go half a block from my house, the signal would come back. I went without a signal until 10/23/12. I was given the runaround by customer service whenever I could get them on the phone. The people at the store were no help. I was told so many different things by people from customer service. I had enough. I left Boost this morning and will not be going back.

Ever since I signed up with Boost Mobile, I have had dropped calls. When I call them about it, they tell me that they are doing work on cell towers in my area. All I get is a $5.00 credit and apology but after the work is done, I still get dropped calls. I regret choosing Boost Mobile for my cell service. I want to tell people not to use Boost Mobile for their cell service.

I bought one of the overpriced prepaid phones they offer back in May. It's now October, and I thoroughly hate my phone. I only put up with it to get my money's worth, since I won't be renewing any services next year with them. It's actually a blessing when my calls get dropped, because when it is working (cliche), it's like the phone is buffering. I hear bits and pieces on the other line. I took it to their store, and the clerks blame the crappy service on other companies' phones, saying that it's their phones breaking up or dropping the calls. Really? Why does it happen only to me if that were true? Their plans aren't flexible. It's $55 a month or nothing at all. What is that? I left Virgin Mobile, because they had lame phones. I never had this big an issue with them, and any issues I did have I overlooked because I only paid $35 a month and my phone cost about $80. All in all, I'm screwed until I find a better prepaid company. Beware.

I have paid my bill by the 24th because I’m supposed to pay the 29th. I wanted to pay on time, and they made a mistake - because I gave them my phone to check how much I was supposed to pay, and the guy, he gave me the phone back, and he told me that’s it. I left the store, but the next day, I didn’t receive any message that my bill was paid, just one that says remember to pay your bill on time. I went back to the store the next day, and the store was closed. I live in another place, and I paid there that day because I was around. But ok, I saw that the place was closed, so I went to different stores, and they didn’t help me for nothing. I’m very disappointed with your company.

Boost Mobile - Paying for unlimited monthly service and getting bad service. Gallery and Google Play store were not responding. I tried to contact customer service but there was no live customer support.

I was charged $150 for a $59.99 Kyocera phone. That price included first month's activation fee plus tax. Do the math, and that was entirely too much. I do not need an attorney, but someone owes me change or a credit. Please respond with a letter mailed to the address given on this complaint. Thanks for your patience.

I received my emails for 1 day. Then I was sent another email to all my accounts, that my email had expired and I needed to visit my Boost retailer to buy more time for my emails. I have the $50 everything-spend down plan and they have this on their computers, yet they refuse to acknowledge this. It's been occurring for 4 months now. I'd like to receive my emails as the plan states and I'd like for them to honor their plan. Why do they refuse to send my emails?

Not giving service already paid for: My phone stopped working on August 3, 2012. I went to the Boost store and the employee there said there was nothing he could do, and I needed to call for tech support. I went to my mom's house to use her phone and called tech support. They tried to reset my phone and all the resetting and everything, but my phone just would not load. So Boost tech support said it's a phone issue, not a service issue and so I have to call Samsung. I called Samsung and same thing, the phone wouldn't load for them and they said I have to send it in for repair since it is still under warranty. I sent my phone in and it took a month before I got it back. I tried to get my service suspended with Boost because I couldn't use the service, but was told my service couldn't be suspended because the phone was being fixed through Samsung and not Boost. Boost sent me to Samsung!

I have not had any service to my cell since 8/16 early morning. I have been given the runaround since Thursday and every time I call, I am given false information! I called on Thursday and they said that it would be fixed Friday. I called Friday and they said 48 hours. I called Sunday morning and they said 2:30pm my time. I called at 3:30 yesterday and was kept on the phone with them for 4 and 1/2 hours! I talked to 5 different people that time and they tried updating the phone 4 times and 2 people had me reset the phone back to factory settings. Every single person has told me that there are no known outages in my area, and last night I was informed that it would be another 72 hours for them to just tell me what was wrong.

It started when it sounded like a speaker or a microphone was going out from my phone. I could hear people but they couldn't hear me. When I went to my Boost Mobile store, they told me they had already heard this from other people, so it must be a problem with Boost. The next day, I still had no phone. We called using another phone and found out that we have to go online in order to get the correct options to choose with their automated service in order to talk to a real person. Finally, we got to talk to a human. We were told for a couple more hours. The next day, we were told that it was a down antenna and it would be fixed by the end of the day (Friday). Last Monday, we were told to wait within 3 days. Finally, we got the phone last Tuesday. They called one more time and they offered me an 8 dollar credit.

On June 28, 2012, I called Boost Mobile because my cell was malfunctioning and I thought I had insurance on it. Since Sept. 2011, I had been paying five dollars extra each time I made a payment and they texted me that I could have insurance if I just paid the extra money. The customer service rep said that I did not have any cover and there was no extra money paid. He and I argued. I also argued with a supervisor and a manager. I asked then where was the extra money I had been paying, they say it does not exist. I asked the manager, "Do people call all the time making claims like this?" The manager and I agreed to disagree.

Andre from Best Buy was on hold with Boost Mobile so he could accept my warranty with Best Buy. He was on hold for 1/2 hour and finally spoke with a live person and was disconnected. He had to call them back and wait another 1/2 hour to get customer service again and finally after 1-1/2 at Best Buy, I was finally able to get my replacement cell phone. Their cell phone service is good. Their customer service needs a lot of help. But what do you want with a company without a contract and is very reasonable? Thank you.

My cell phone has been giving me problems since I activated it. I spoke to countless representatives and everyone is giving me the runaround. I activated my phone on April 11th, 2012 and made a complaint on April 12th, 2012. I have been paying my bill every month and not receiving the service I paid for. All I asked for is a new replacement phone and they are just taking my money and not doing anything to help. Please I need help.

I purchased Boost service via Best Buy the later part of January 2012. This was my first and certainly last time purchasing anything concerning Boost. I enjoyed my services the first 2 months. Then, I started working for them in the payment department in March and that's when I saw the true side. Customers would call in trying to get customer service angry about their services being turned off the day before it was scheduled for a payment. Several made payments the night before and because their account was a penny short, their services were disconnected. Boost made them pay the whole amount plus an extra $5-$10 so that the "balance would be covered".

I have been a loyal Boost customer for three years plus now, and I’ve been promised better coverage since day 1. They keep telling me soon. Well, it’s been 3 years and Boost has not responded at all! I’m ill and needed an ambulance once and couldn’t make a call or text to save my life. Right now I need to check on my dad and I can’t, no mobile network. I pay my money, I want service! Give me what you promised!

International calling just don’t work. I’d rather go back to prepaid calling cards. Nothing compares to MetroPCS international service, and is cheaper by the way. You shouldn't even advertise it. It is just ridiculous. Not even for free, I wouldn't have taken it.

Beware, I purchased my Boost Blackberry at Best Buy and signed up for Boost Service. From the get-go, reception was almost non-existent. The WiFi would come and go very slowly. When I purchased the phone, I also purchased two $30.00 prepaid cards and later to my chagrin, I paid $60.00 in advance for the following month. About 18 days after purchase, I returned the phone without any problems. However, Boost refused to refund my $60.00 advance payment for the next month because they do not give refunds for payments. So I am out $60.00 to what I consider a legal, but unethical company which cares more about money than providing good service and customer service. My strongest advice is avoiding Boost Cellular like you would avoid the plague.

The past year or so, I have had a hard time paying my phone bill due to personal reasons. I had priorities that needed to be met (like food) that came first. Boost recognized my struggles and gave me a free month of service. It turned out to be very helpful and things have gotten better since. I have to say something so small to them was huge to me at the time. I have never heard of such a thing and thought I would share.

I've been with Boost Mobile for almost two years, if not longer, and the entire time I've been with Boost, I've never received the service which I've paid for! I've called constantly which has led to countless troubleshooting tries, so-called tickets being issued, me purchasing a $400 phone and another $100 phone. I've called countless times and been hung up on countless times. There have been more rude people than nice and helpful. I've tried explaining how much of a problem it has caused and that is a complete understatement!

Boost Mobile Woodbury, NJ 08096 - I will never go into a little store again. Lesson learned. What a nightmare. Misrepresented and won't give money back 5 minutes after purchase. I was lied to, said my carrier was Sprint. Then I was lied to. I said specifically that my purchase was contingent on being able to transfer all my business contacts. They couldn't complete the verbal agreement, threw me out of store because no one else was in there. Now, I know why. Ugh, never again will I go in a little store.

I signed up for Boost after being with Sprint for years of bad service. Within days of having the Samsung Prevail, I spent hours with technical support; and they could not fix the problem. They told me to call Samsung, and they would swap the phone for a new one. I called Samsung, and they wanted me to ship them the phone, which means I would not have a phone for a month.

Can we boycott Boost mobile together? My son's phone was stolen from Job Corps. A person changed the PIN. I was unable to retrieve my money because they stole his phone and changed his PIN. I do want an attorney to contact me about my complaint if they cannot refund our money and stop thieves from taking it. They should not be in business. They would not have a business if it were not for us customers.

Someone opened a phone line in my name. Boost Mobile has very bad customer service. The guy Edwin told me, "Too bad and oh well." He talked over me and said there was nothing he can do. At the end, he hung up on me. How rude. He was helpless. It made me mad I had Boost Mobile.

I had a Boost mobile phone for over 5 years to run my company. My phone was in service on May 1-3 and on May 4, my phone was turned off and my number was lost. This has put me into a hardship. I put over 5,000 dollars in advertising using the number **. I am dissatisfied losing my number. I asked Boost Mobile, "Why did I lose my number if my phone was working on May 1-3?" I am a very good customer of Boost Mobile and I am hoping for your kind consideration. Please have an attorney contact me about my complaint.

I have been with Boost Mobile for about three years now and these past couple of months, I have experienced 85% of dropped calls with the Sprint network. I have tried contacting Boost Mobile and no one was able to assist me. They informed that Sprint is currently updating their towers and it should be completed on April 19. After April 19, I continue to have increase loss of signal making literally 85% of my calls dropped. I tried contacting Boost Mobile again and they issued me a credit of $20 in which I had to fuss terribly about. They then informed me that the problem is scheduled to continue until June 30.

I hope you guys can help me. I already have complained to them. I do not know who else to go for help. I want to complain regarding a new policy taken by Boost Mobile. The reason I joined Boost Mobile was because I could communicate to my family in Peru using the Walkie Talkie feature in the iDEN network. They informed me that starting from May 2012, I will no longer be able to use this feature because they were consolidating their service into the CDMA network. The changing network will no longer allow me to receive the same communication plan I had. It will also force me to buy a new phone.

I bought an Android phone and was on the $50 Android plan for 5 months with Shrinkage, when I bought a new phone from Boost. Instead of them being grateful that I overpaid for the phone, they hiked me up to $55 which is their new Android plan. They didn't grandfather me in! The times I've called for customer care, I have gotten transferred and hung up on many, many times. Boost doesn't tell you your account number so when you want to switch to a new carrier, you have to call Boost and get it out of them! Every time I have called customer service, it was very, very time-consuming, and I wish I had all of that time back! To top it off, they don't give you a refund or let you transfer your remaining money to a friend's Boost account. They got about $45 free from me because of that.

I bought the phone on April 2nd and I start having problems with it two weeks after. But before I bought the phone, I explained to the lady the experience I had with Metro and she told me that would not happen with them. And if anything happens to Boost phones, they honor their phones and if I have any problems with my phone, to just bring it back and she would switch it out. So when it started giving me problems, I took it back and she called me a ** because someone asked me about the phone and told them what I experienced with the phone. So she got upset and called me names and said she will beat my ass. And I have tried to find out who was over the store and can't.

I think you need to check out the Boost Mobile website for complaints. I am being cheated by them and I found out by looking on that site lots, I mean lots of other people are too. I signed my husband up for the shrinkage plan where you get $5 off your bill in the first six months. When it comes out of your account. after 12 months, another $5 less and then after 6 more months, it puts your bill at $35 a month. The problem when the first six months is up, they tell you that, "We don't have you on the program." They did this to me. Now, they are pulling the same thing on my husband. Read their site and you will see all the complaints about this same cheating of their customers. I would like to hear a reply from you on how something can be done about companies cheating their customers.

They make you re-say everything and instead of having someone to talk to, they have a stupid machine that makes you redo everything. Once there, they are actually going to send you to someone to talk to then hang up. Worst customer service I have ever dealt with.

First, the phones are extremely expensive. Since you do not sign a contract, they charge you an astronomical amount of money for the phones. Then most of the time, they stop working within a year. You ask to use the insurance and the deductible is almost half of what you paid for the phone. You would be better off getting another phone. Then customer service is just awful. First, you spend over 10 minutes going through the prompts, then you get connected to someone in India or the Philippines and they cannot speak English. Then everyone tells you something different. You call one minute and ask a question, they tell you something totally different than the person you talked to five minutes before that. I do not recommend Boost Mobile for your carrier. It is better to sign the two-year contract and everything goes right and you don't have to pay $300 for a phone.

No text service in or out - I can't send or receive text messages.

I called Boost to see about replacement and was told it was still under warranty so just have it replaced. I drove 70 miles round trip to Austin TX to Best Buy where I purchased the phone and was told I had to go to Boost. I drove to a Boost location, only to be told that I had to return phone to manufacturer for replacement. I spoke with manufacturer and they tell me my phone is no longer under warranty even though Boost told me it was good to the end of 2012. I got a hold of a representative at Boost, which takes an act of congress, and was told that I was given wrong information. My blood pressure rises every time I think I have to get a hold of someone at Boost. To say the least, their customer service sucks. There's no way to email them or complain.

Since I had this service, I've only had about 50 percent service. I have called many times just to get the same problems. Right now, my phone can’t call out and when I do, I lose signal. I can never get into the web or other sites because it always says server down or it would say some numbers like 500 or something like that. I get service on the web maybe 14 days out the month. My car had a flat tire on State Rte 23. I tried to look up a tow truck service but the service wouldn’t let me. I pay $53.25 a month and I only get maybe 30.00 dollars of service. Something needs to be done.

Boost Mobile has now apparently blocked my ability, along with all customers' ability, to forward landline telephone numbers to a mobile device. I spoke with a Boost Mobile supervisor today and was informed that to forward calls to Boost devices is a breach of their terms of service, possibly resulting in a termination of service.

A month ago, I changed credit card for automatic re-boost. This month my service was interrupted for non-payment. The account is on the shrinkage plan. I have just spent three hours working with customer service to have the phone service restored. During my first call this morning, the representative checked my billing information and everything was correct. She told me she was sorry about the inconvenience. She told me to wait for a supervisor to call me. Nothing happens and the phone is not in service. The second call resulted in verifying the billing information again and I was told that I have to "activate" the automatic payment plan and agree to the terms. I was transferred to an automated service where I agreed to the terms. Still no phone service. The third call this morning involved the same verification of billing and a transfer to another representative and she told me that I enrolled in the auto payment plan today; therefore, she cannot clear the interruption of service this month from my shrinkage plan. After six payments, the monthly charge drops $5 to a minimum of $35.

My monthly payment is due on the 7th of every month (Boost Shrinkage). I paid my bill of $45.00 and received a text shortly after stating "Thanks for paying your Boost Mobile bill at IZ Wireless, your payment of $45.00 will be posted to your account shortly." I received this message at approximately 2:00pm. The next day, at exactly 9:02am, I received a message stating the following: "As of 04/08/2012 your $45.00 payment was not recorded and your service is now interrupted. Dial 233 to restore service or go to Re-Boost location." If Boost is doing this to sabotage my Boost Shrinkage plan (because they secretly don't want people to lower their monthly payment down to $35 a month), then Boost sucks! And I will switch to another provider if I have to start over and pay $50 again for six months. No bueno.

My phone was suspended because I was using the conference call. I bought a Boost Mobile Phone that has a conference call feature so I don’t understand why Boost Mobile does not want their customers to use conference call for business. I need my phone number back. I have had that number for 10 years, please email me at **.

Boost would not give money back for defective product: I recently switched to Boost Mobile from Verizon to test out their network in our area, planning to go long-term with them if it worked fine and it did. My phone was a cheap ($35) Motorola Theory I got online from Amazon, it worked great. So my wife also switched to Boost. She bought an LG Rumor Reflex, an $80 phone that the store charged $90 for. The store on Hardscrabble Road, Columbia, SC refused to match the online price. She decided that it was OK to save the hassle and went with it.

My phone has not been working right for a long time. There are dropping calls and it just plain wouldn't work! It sucked to find that the phone was junk! So I got a new one under the warranty. That's nice, but I made my payments on time for 10 months and my bill was $45.00. Now, they tell me because my phone is a newer phone, I now have to pay $50.00! Same account, same phone number! What a rip off this company is! T-Mobile, here I come. Better phone service and no sticking you with hidden charges.

I have a Boost Mobile personal phone that I use only for emergencies or when I do not have access to the business phone. I use their phone card, 10 cents a minute, pay as you go plan that you must add money to every 90 days. I have been with Boost Mobile for almost four years. For most of the time, the phone just sits on the shelf unused. I leave a note on it to remind myself of the last day before I need to "re-boost" so that I do not lose my money or minutes. Because I never use the phone, I had accumulated $246 (2460 minutes).

I have an issue with Boost. It seems that no taxes or fees does not apply to state sales tax. OK, I get it; I pay state tax on top of the unlimited monthly fee. But Boost has charged me $2.00 over and above my state sales tax and can't seem to tell me why. I have now inquired three times and still have no answer. All they tell me is I have to pay state tax on the time I buy, I know, but what is the extra two dollars of absolutely no extra fees for? They refuse to answer me.

I activated my Boost Mobile phone on 2/8/2012, however, not without issues. My credit card was declined, because I had not made a change of address with my bank. It's understandable; however, my roommate tried to make a payment with her credit card and it too was declined. After spending 2 hours on the phone with BM, she was finally able to activate my phone for me.

I have topped up $80 credit. Every time I check to see I have credit, it says I have 0 cents even though I topped up $80. I texted one of my friends, they are with Telstra. I had no credit left. I'm sick of this. It has been going on for 6 months now. My friends texted me and I don’t receive their messages and they don't receive mine. It’s wasting my credit.

I’ve been calling Boost mobile for the last month and a half and I’m not getting any good response from them about my service and there are not doing anything. My phone keeps powering off out of nowhere and I’m not receiving any phone calls. My text messages are not coming through on my phone at all. I have to keep resetting the phone. I’m losing signal everywhere and the phones just not working. I have to reset my phone repeatedly to receive anything on the phone and every time I call, they give me the run around and hang up on me.

My payments are due every month on the same date! I have been paying every 30 days. I received a text message on 2/26/12 to "make my payment on 2/29/12. If you have a plan change, please pay one day early only this month." I didn't have any plan changes. I'm on the unlimited plan. On 2/29/12, I was shut off at 12:10 am not 3/01/12. That means I still had time to put money on my phone on 2/29/12. I contacted Boost and was told I had a plan change because I had my 6th on time payment starting March 1st and it changed my plan to $40 from $45. It was a price change and not a plan change.

My payments are due every month on the same date! I have been paying every 30 days. I received a text message on 1/12/12 to "Make my payment on 1/18/12. If you have a plan change, please pay one day early only this month." I didn't have any plan changes. I'm on the unlimited plan. On 1/18/12, I was shut off at 12:10 am had to go out at 1 am and buy a card to put money on my card. I contacted Boost and was told I had a plan change because I had my 6th on time payment in December and it changed my plan to $40 from $45. It was a price change and not a plan change. I talked with a care rep. and he gave me $2 for my service being shut off on its due date and put in a work order to show my on time payment.

On December 6th, 2011, I signed up for the $55 Android monthly payment with shrinkage. On December 7th, 2011, I was charged twice on my credit card in the amount of $59.75. I disputed it as a double charge. On February 7th, 2012, Boost Mobile did not apply the monthly charge to my credit card, disconnected my service and demanded a payment of $59.75 for the month of December.

Every time I make a call, my phone hangs up. Boost Mobile is the wost carrier out there. I'm going back to Verizon Wireless.

My account was due on the 4th of every month. I paid my January 2012 bill on December 31, 2011. My service was interrupted. I called Boost. My service was restored. The next day my service was interrupted again. This went on for a week. Then I was told they couldn't put anymore time on my phone. I showed my receipt and was told it wasn't valid. The young lady that took my payment wouldn't even help me. I refuse to make another payment as I already made the payment and have the receipt. I have gone to another carrier.

Cellphone account was suspended/cancelled after making payment a week ago because of a so-called unreasonable use. My calling patterns have not changed since starting the service a year ago. I have a sister in the hospital (critical care) and have submitted resumes for additional work. I am now forced to spend more money (that I cannot afford to spend) on a new phone/service. Boost will not release my phone number and advises that it can take about 15 days for resolution and response. I have had my phone number for approximately 6 years before I even signed up with Boost. In addition, I have wasted money on a Blackberry that can only be used on the Boost network.

My service was interrupted. I called to make an automated payment, which billed me twice. The payment was posted to my bank account, and my service was still disconnected. I called to speak to a rep. She was very unprofessional! She stated that Boost was having issues and I would have to go into a Boost authorized dealer to make another payment in order to restore my service.

My cell phone will not receive text messages. The first time this happened, I turned the phone off and then on again. I began to receive my messages at this time. After it happened a second time, I tried this again and my phone still did not receive messages. I tried several more times, so I contacted "Customer Support", which is seriously a joke. After trying to get through to a customer service representative for seven minutes, I finally reached someone by pushing random buttons. The customer service rep had me go through several steps to "fix" the problem. She then asked me to send myself a text message. I received my own text message. Real helpful if I had multiple personality disorder, but as I do not, I have no use in sending myself messages.

I called Boost Customer service in mid October because of security concerns. I was told to change my pin number. By changing my pin, they explained a couple of things. But there were a few things that were not explained by doing so. I stopped payment for Nov. 4 because of the other concerns and moved to another provider. I checked my phone number a couple of days later to verify the phone service was off and it was. I received an anonymous threatening email, on the first of December. On December 16th, I decided to call my old number. Boost sent my call to the old voicemail, recording those who did not know my service and telephone number had changed.

Every month, the amount I pay for my so-called no contract phone increases. I started off paying $60. The next payment was $65. This last payment, I just paid $69.00. Boost advertises free 911, now I am told that there is a new 911 tax cost $4 a month. How can Boost get away with that?

I initiated unlimited plan with shrinkage service at Best Buy 02/02/11. All payments were made with the $50 re-boost cards. Only one payment was made late. My account was credited with 50 cents. I have talked to several representatives several times (India) and found humor in the fact that the problem is that they do not understand that $50 minus $45 is $5.00 not $0.50. However I have lost my sense of humor when they have failed to solve the problem. Today they told me the problem was caused because I downloaded a third party app. After reading the other complaints here, I now believe that Boost Mobile is guilty of pre-meditated fraud by denying the discounts they have promised.

I have been a Boost Mobile customer for well over 3 years now and have made most of my monthly payments on time. I have surely made over 6 of them on time on many occasions, but I have yet to receive any deductions on my monthly bill! Shrinkage? Where is it? I just got another message on my phone 2 days ago telling me that my payment of $45 was due by midnight of that day, which was 2 days earlier then my due date! And they sent me this message at 5:45 pm! They are only giving me approximately 6 hours to make my payment? **?

On Monday 12/5/11 after work around 5pm, I tried using my cell phone and got a message that "my account has been suspended, I should call boost customer care at 1-877-855-6673". I called and was informed that the account was suspended because I was using it for conference calls. At the beginning, I had no idea what the customer care rep was talking about. The rep told me to email boost mobile from the website and he assured me that someone should respond to me within 5 minutes. I emailed as instructed but did not receive any response till the next day; and the response virtually repeated the same thing the rep told me and up till this moment (12/8/11) my account is yet to be turned back on.

Boost Mobile has on their web site, "All unlimited plans have Shrinkage", that after paying $50.00/month for 18 months straight, the monthly payment would then be $35.00. When I finally reached them, with help from a Yahoo tip, they would not honor their statement. They said I was not enrolled in the Shrinkage plan. What! Boost Mobile is a farce!

Purchased cell phone would not dial number that was selected. Returned phone two days later. Was given another cell phone again. Replaced phone cannot get good connection. Returned second phone for complete refund and was denied. I was told by owner to take him to court. I am not satisfied with the harassment and unprofessional service that I have received. I am writing to find what is the best procedure to follow next. Thanking you in advance.

I am a sales associate for Radioshack, and we sell Boost Mobile in the store. After selling phones for the better part of 3 years, I have come to the conclusion that Boost Mobile, although a good price, it a complete waste of money. Mainly because if you need help with your phone, expect to be on the phone trying to figure out their IVR. It will take you over a half of an hour to try to reach support. There is no button to hit for customer service. The options they give you are limited. They make you sit on the phone listening to how to program your phone, but at the end, they say sorry, cannot do it through the system, and to call back and request to speak to a live operator. How am I supposed to do that if they won't give me the option.

I went with Boost 9 months ago because they offered the $50 monthly unlimited plan with shrinkage. It sounds like a great deal and if you have no problems with their billing department it might be. If you have a problem though, it is an absolute nightmare! I signed up for the AutoReBoost program, so I expected my phone to keep working and the charges to show up on my credit card. It didn't work that way. Every couple of months, I would wake up and the phone would be dead. I would log in to their website to see what happened, and they would say my account was restricted for non-payment. I would try to use my perfectly good credit card and it would be refused, so I would add another credit card and it would work, for a couple of months, then they would start refusing that one, too, and cut me off with no warning. I tried to call their "customer service" department and after 45 minutes of useless button pushing talk to someone who could not help solve the problem.

Purchased two Samsung Transform Ultra Android phones from a Boost Mobile merchant on Franklin Blvd, Gastonia. Phones were charged and when I tried to download the wallpaper, both phones began to slowly get hot. Contacted the merchant, he gave us new batteries and said not to return to him. That's why I purchased insurance. Next time contact Boost Mobile. Problem continued. I called Boost Mobile who in turn told me to contact manufacturer (Samsung). Contacted Samsung who told me to contact the insurance. Contacted Asurion and they returned me to Boost Mobile. Boost Mobile kept passing me from one person to another and then I finally ended up with Samsung again. The person told me to hold on and the phone went dead. So here I am, I've just spent 4 hours on the phone and still unable to resolve my problem. I would like new phones or my money returned to me. Thank you

My mother called Boost on Oct. 21 to order a new phone for my nephew. On Friday, Oct. 28th she called again to check the status of the phone. They told her to call back on Monday, the 31st. She called on Monday and was told to call back on Tues. Nov. 1. Wow. She is a senior and this puts her in the bed all day on Tuesday. She was so worked up. My nephew who lost both of his parents a new a part. His father to cancer and his Mom to MS. He just made athlete and student of the year. And I can't get his phone for 5 more days. This is the worst example of customer service I have ever experienced. I called after my mother was so tired of navigating through the prompts. They hung up on me twice and later someone called to confirm it will be five more working days. Do not get this service. This is the worst phone company. They are still charging me for the service and I don't have a phone and no one called to tell me it would be 2 1/2 weeks before I would get one. I am a very very unhappy customer.

I used a credit card to make a monthly payment and Boost signed me up for stuff I never authorized. I lost the card so no charges could be pushed through, thank god.

On October 11, 2011, I went to use my phone around 7:30 pm and found out that I couldn't make a phone call. I would get a message that said, "Your call could not be validated. Please contact customer service" When I call customer service, I was told that someone called at 6:23 pm and canceled my account to use the equipment and that they were able to provide my pin and personal information.

I have been a long time customer of Boost Mobile and I purchased a Samsung Galaxy Prevail in July 2011. For over a month, I have been getting an error on my phone. There was not any problem at first but I suddenly had some afterwards. I called Boost and they did some trouble shooting but nothing helped. They referred me to Samsung who wants my phone for about a month with no replacement during that time.

I am on the Shrinkage Plan. Now that I am in my first payment reduction, my service is pretty much non-existent. I can receive some calls; however, I cannot place them. I am perturbed, to say the least, because this is the only phone I have. After researching the matter to confirm if it may be a common occurrence with Boost Mobile, I decided I should report them to the agency that regulates these matters-- the Federal Communications Commission (FCC).

I purchased a Samsung Galaxy Prevail and signed up for service, based on being told that there was service in my area. The phone never worked properly and gave continuous message that no money was in account even though I was on prepaid, auto deduct. Virtually every phone call had dropped out and had to be recalled several times. Boost finally admitted that I live in a fringe area and that I needed to buy a simple radio, walkie-talkie phone in order to get service. I canceled my service arrangement but had wasted nearly $500 in phone cost and fees, while completing fewer than 50 phone calls. Boost would give me no credit, even though I did not get the service I paid for.

On October 9th, my Internet and picture messaging on my cell phone wasn't working. I called Boost for the 5th or 6th time in 10 months because there's always an issue.

I signed up for Boost Mobile shrinkage plan. I always paid on time and when the 6-month time frame came up for my monthly bill to go down by $5.00, my phone was suddenly disconnected. I had a text showing that I had $50.00 in my account enough to cover my monthly bill. When I checked into my account, two days before my monthly bill was due, $0.29 was removed from my balance with no explanation as to why. I never received a text notifying me that any transaction took place to remove the $0.29. Whenever anything is done on my phone, such as purchasing, adding or removing of money, I always get a text statement. So my activity log is giving me no reason for the removal of this $0.29, but it was just enough to bring my balance under $50.00. So when the time came for my monthly payment, my phone was shut off because of the lack of enough funds. I called and questioned the service guy and he put me on hold. He came back and said, "Your phone is working now." There was no explanation as to where the $0.29 went or why it was taken and suddenly put back when I questioned about it.

The Boost "pay as you go" system is a scam. I made a substantial pre-payment into the account, and even though there was a significant amount of money in the account, Boost considers the account "expired" if an additional payment is not added within 90 days. Additionally, I used the online "re-boost" system to make a payment in the prescribed period, and although I thought it was successful, some glitch kept the payment from being processed. Therefore, I considered the account "updated" and Boost did not. They seized my remaining balance a few days later under their 90-day expiration policy.

My cell phone was stolen on Saturday 10/1/11. The person who stole the phone was able to receive my pin number by this company with no questions asked. My debit card was attached to this account. After the thief got my pin number, they changed the phone number on the cell and now, the company stated that they cannot suspend the account without the phone number which I do not have. I have called them several times and have gotten nowhere. They just said sorry, but without the phone number they can't help me. I had to put a stop on my debit card which is causing me hardship and I have bills that will bounce now because I had to take the money out of the account. This is poor business to give out a pin number without asking verification questions to be sure that they are speaking with the account holder.

My children had their phone for a month now. I made the payment on time (before the due date). I got a confirmation email that the payment was received and posted to the phone. I even received text message on said phone, saying that the payment was made. Then, I get an email saying that the service was interrupted because the payment wasn't made. I have my credit card statement showing said payment.

Today my son's phone was stolen. I reported this incident right away to Boost Mobile customer service. Unfortunately, they did not help me with this matter. I spoke to a customer representative, whose name is Juan. He said that I had no insurance in my son's phone, when I know they charged my bank directly for an amount of $65.33. I have the $60.00 monthly plan plus $5.00 insurance. According to their records, the phone is not insured. Yet, they are charging for the monthly service and the insurance fees each month.

I ordered new Blackberry curve. After 3 weeks, I still have not received it. The phone has multiple problems and I still paid the bill for this month. Now, the phone will not turn on at all. I have had nothing but problems with Boost Mobile. Also, the phone is only 3-4 months old. It is not the first one I have had to have replaced due to manufacturer defects.

I feel and think that most people will agree that you have the worst system in the world, along with your poor answering service with that ugly tone of voice that gives you no option to talk to anyone. All you care about is your money. That is the only option available to your customers. You have the worst possible customer service available and you take advantage of the consumer by only having options for your benefit. All your system talks about are how to take people's money. I really think that people should be able to ask someone about their phone troubles. You are inhuman in your management ways. Your money hungry power is noticeable all around the world.

1. Since Feb. 2011, I notice sometimes that my cell phone doesn't ring or vibrate when I get some incoming calls. Upon numerous calls in June 2011, they sent me another phone of the same model to put my sim card; out of the old phone into the new and told me that I will lose all my pictures, screen savers and games. My response was no and they will not compensate me to get those back on the new phone even after being at their mercy, telling them that it is not like I chose to get another phone; I am forced to because evidently, the current phone was defective to begin with. So a Boost representative, Steve, called me from 1-817-215-3586 and wouldn't reassure me of any compensation and "never", as he stated, call me back for follow up. I did call that number on August 30th 2011, leaving him a voice mail.

I have been a Boost customer for over two years. I know when the bill is due but Boost still sends me several text messages five days before the bill is due. I have repeatedly asked them not to send me these text messages as for I know when the bill is due.

What an awful customer service! After being bounced around from person to person, I got so frustrated that I started to cry. In turn, the fourth man that I spoke with transferred me without warning to a department that had nothing to do with my issue. The phone service was not good! I have experienced dropped calls, tower problems and terrible customer care! I prepaid my service and no service has been provided for two straight weeks. They refused to give my money back. This is the worst company I have ever dealt with. Warning: subscribe at your own risk!

I just bought a new boost touch phone after 6 years of having an old phone and I just got this one for like 2 months. Now, my speaker doesn't work and sometimes my phone freezes, and it did for two days. You guys still took my money off but I would like to know if I can get my money back on my phone and how to get my speaker to work. I never had a problem before and now I do with a new phone.

Their customer service department is the worst. I've been given the runaround for a month. My handset malfunctioned and I called the customer service department on July 20. 2011 asking the department to suspend my account until I receive my replacement handset so that no further charges were made on the account. I was told that they would send out my new phone 5-7 days. I confirmed my mailing address and email. I gave it almost 2 weeks before I called again. The operator told me that the mail/shipping address did not match their records, so the case was closed. I again confirmed the shipping address and found out that the department did not change it at all.

I used Boost FastCard to put money on my phone to avoid service interruption. The next day, my service was interrupted and when I called, they said that I would have to speak with FastCard because their cards were green and black even though a picture of the FastCard was on their site. I contacted FastCard and stated that Boost would have to call and get the information then make the decision to return the money to me. Boost stated that FastCard would have to do this.

I have been using Boost Mobile for years. I have Auto Re-Boost with shrinkage setup. This means the payment is taken automatically and every six months, it's reduced $5, with a pay date on the 15th of every month. Now this being my first payment that has been reduced, they have screwed with my account when they tried to take the money on the 13th instead of on the 15th of every month. I've been on the phone for over three hours the past three days with Boost, because I received a text stating the payment was going to be taken on the 13th. I was assured that would not happen but it did.

On June 27, 2011, I went to the Boost Mobile Store with address : 1313 St. Nicholas Avenue, New York, NY 10032 to buy the Samsung Galaxy Android phone. At first, the dealer was charging me $160 but when he wrote the receipt he was charging me $205. On the receipt there is a charge for $160, $25, for the minutes that were never put on the phone and $19 for the tax. He also wrote $180.41.

I have been with Boost Mobile since February 2010, always pay my bill on time and have had nothing but problems with this company. I never have service (even in "good coverage" areas). I call several times a month when the phone loses service always to be transferred around 3-4 times, getting disconnected at least once on every occasion, ending up with someone who is unable to do anything about the problem. Always troubleshooting the same issues when I explain that I have done all the troubleshooting before I called (since I know what to do after so many calls) still no one is able to fix or help with the problem.

This company needs to be shut down. I tried to upgrade a handset. At the same time, I paid my pre-paid monthly bill. The new phone wouldn't activate. I was without a working phone for days, with all the Boost representatives giving me the run-around and lying. I put an extra ten dollars in my account to see if it was an activation fee; however, there was no activation fee for transferring. I finally got fed up, returned the phone, cancelled my payment at my bank, and called them to refund my 10 dollars that was untouched in my Boost account.

I contacted customer service concerning shrinkage plan that started October 2010. The agent stated that since I just called in February 2011, that the plan could not start until I called in to switch plan. I told the agent that I was not informed about the plan until February 2011. The agent refuse to change the start date of the plan.

I transferred my phone number to another carrier. I had a balance on my account at the time. I wanted a refund. I had to make three calls to finally speak to Mario who refused to give me the name and number of his supervisor. I spent 40 minutes trying to reach the right person. Customer service representatives pretended to transfer me on the first two calls and disconnected the calls instead.

I purchased this company's prepaid phone and $50 reboost card for unlimited talk and text at a Walmart store, and when I went home to activate the phone, the phone could not get a signal in the house. You would have to go outside every time to make or receive calls. So I called a Boost Mobile Representative to help resolve my issue and I spoke to about 5 reps to do troubleshooting. I asked them if I was the only one having problems with their phones and they said no. So that means their ripping a lot more people off other than me and the last representative said there is nothing else we can do to help you. He also said that sometimes their phones don't work inside a building. I said you don't label that on the box because if you did, people wouldn't buy the phone. So that was a waste of time and money for the reboost card I purchased.

I started with Sprint boost mobile on October 15, 2010. I had a friend of mine with me that lives in my apartment building. We went to the sprint store on Centennial avenue in Piscataway, NJ. There I paid $64 for their cheapest phone and $50 for the first month of the boost care unlimited shrinkage plan and $5 to start the phone on the shrinkage plan. It reduces your bill $5 every six months if you pay on time till you reach $35.

I love my Blackberry 8330 and I said being that It cuts off and most of the time no one can understand what I am saying so I called boost customer care. They tell me my insurance does not cover my blackberry. What am I paying for? Please help me.

Boost Mobile representative, assisted me in a technical issue with my phone. The representative proceeded to change my account pin giving me no access to my phone. Upon calling Boost Mobile, I was told that an investigation would be done and my pin would be reset after 24 hours. It has now been 24 hours and I was told that they would have to give me a new number because they are unable to reset the pin. This poses a problem as this number was given to my contacts and a new number inconveniences me. They are unable to explain to me why they are not able to go into their system and do a mass reset.

My need was a phone that had the capability to: take pictures, had a walkie-talkie press to talk, and turn by turn GPS. That I expressed to Mr. **. His response to my choice of phone was, "Of course." My choice of phone was the Motorola i1 since it was the most recent boost press to talk phone on the market. Next, I asked him the cost of the phone, he gave me the price of $299.00, plus tax came up to $325.00. At the time I had the $299.00 to the pay for the phone, but not the amount for the tax. The phone wasn't in the store on the date of 01/21/2010, so I went back on 01/24/2010 as he said I should. The phone wasn't there so I had to go back the following day to pick it up. Not only was I sold a phone that did not fit the specified needs, but I was charged extra for the sim card that came in the package with the phone, which he took out from the package that the phone came in and made it seem as it was a card from his store.

I called Boost Mobile to ask if Panama or Denmark was a part of the international calling that they offered to add on to my plan for $5.00 on 1-18-11. I was told that those countries are not offered at this time. But I was asked if I would I like to sign up for their promotional offer of the "Shrinkage Plan". I declined as I have for the past three months. I went online to pay my bill, which is due by the 21st of the month. My service is good up until midnight on the 21st of the month. If I do not pay, I have no service on the 22nd of the month. I normally pay on the morning of the 22nd. When I wake up late in the evening on the 21st before midnight, I know I have service the whole day of the 21st.

I started using Boost last Oct. 3rd. On Jan. 10th, I switched to MetroPCS. I had an extra $60 in my account. One of their employees called me after I asked for this money and he said my account balance is $0. I told him that there was an extra $60 in my account. He said that when I ported my number, the account gets closed and the balance went to zero. I said I don't care what the computer does. My account had $60, now I want it back. I can prove that I made a deposit of $100 to my balance. There was $10 left, so there was $110. They took the $50 for January, so I had $60 left over. It was there in my account.

I have been with Boost Mobile since July 2009, with my payment date always being on the 23rd of each month. In October 2010, I changed to the $50 monthly plan with shrinkage, several days before my payment was due. Shortly after midnight on October 23rd, my phone service was interrupted. When I called to find out why, I was told that by changing to this service plan, my payment date was also changed to a day earlier. However, I was never told of this by email or text messages, only receiving an email confirmation of the plan change with no mention of due date change. I have talked to them several times about this issue, even being contacted by their executive escalation division (or whatever it's called), who agreed that I was never informed of the date change.

My husband and I went to BestBuy and purchased 3 Boost Mobile phones for Christmas presents ($75x3) and paid the 1st month's fee at the same time, in-store, ($50x3) at a total cost of over $411.00 USD after taxes, fees, etc. We brought them home and noticed that the internet did not work on any of the phones, even though we paid, in full, for the free talk, free text and free internet monthly service. When we called Boost's Customer Service number we were given the runaround by over a dozen Boost representatives, literally. We were given several excuses as to why the internet service that we had already paid for did not work. We were told that we needed to wait 24 to 48, to 72 hours.

I've been a member of Boost Mobile for nearly two years and I have to say for the most part that I've had little in the way of problems with their service. However, today, I had a really negative experience with their service which was so bad, in fact I nearly decided to join another carrier. I was a member of the monthly unlimited plan or the flat fee of $50.00 per month up until last month when I decided to join the monthly unlimited plan with shrinkage.

Boost cut off my prepaid cell phone today even though I had paid $50.00 on my plan online on 12/11/10. On 12/12/10 Boost added a $6.99 charge to my account. I have the $50.00 month plan. I was only prepaid the amount of my monthly plan which is $50.00.When Boost added the $6.99 fee, it took away from the $50.00 I had paid.

Okay, so I added $40 to my Boost Mobile account on December 9, 2010 after only having $5 on my account, which equaled to $45. I was five dollars short. So I called Boost customer service to switch to the Pay As You Go plan because I didn’t have enough money for the $50 Unlimited plan. The lady tells me that she’s going to help me with my problem and tell me to hold on. When she comes back she tells me that she just credited $5 to my account so that I can still continue the $50 Unlimited plan. I thank her and hang up.

They keep on giving me the runaround on a replacement phone and told me to contact another number and they said that it's Boost's responsibility and then Boost says that it's Motorola's so here I am stuck with a phone that isn't working properly or charging. And I have to purchase another one and the phone is still under warranty. I just purchased the phone and also when I called Boost back and it said, "is this your number?" The automated service recognized my number and keep on hanging up on me several of times.

This is the 2nd time I am writing. We have 2 Boost phones: ** and **. For the last 2.5 weeks, our phones have had dropped calls, failed to connect; and static when in use. All of these happen at our home. I wrote before because Sprint who is our Internet provider advised the local towers were having functional issues and said we need to also report it to Boost. A guy from Boost did call me then said he'd call back (the line was really disrupted), but I never heard from him. It has been approximately 4 days. I have tried turning off the phone, but this does not help. Today, I called to try and get help again from technical support using my Skype, and after 5 minutes in the automated maze, my call was disconnected. Please email me a number where I can actually speak to a technical support person. I have paid for a month of service and I am not getting what I paid for in return. Please include instructions on how to reach the tech person so that I don't get disconnected by your computer. Thank you.

Bad customer service from the Philippines. Representative named above, would not honor proof that I had from Boost Mobile about when I signed up for their "Shrinkage" account customer service. Constantly repeated what I said, cut me off several times and generally insisted that my plan would start in December on the 11th, when I had written proof that it would start on November 11. Reps refused to honor that and just by passed what I said. Just general unprofessional people from customer service, mind you I made 6 calls, and this rep still not resolved. Waiting for return call Julie, a rep not mentioned above because while her customer service was bad she said will escalate it and get back to me.

I was given the run around and Boost would ask for more information and I did give to them. Then I call HSN and they said to call Boost. It was a back and forth thing and kept me on the phone for 3 to 4 hours on with back and forth and with lots of confusion.

I've had Boost for 6 months now without a single problem. I went into the store and paid my $50 like I have for the past 6 months without a problem. Now, my phones shut off and the $50 is nowhere to be found.

When I lost my phone and suspended the service, I found out a few days later that Boost Mobile had allowed someone to resume service under my account (which had a credit balance) and change the name and address on my account to Rikita **. I never gave out my PIN number and never approved the change. I filed a complaint online with Boost Mobile and it took them over 20+ days to respond.

I am submitting my complaint about boost mobile new shrinkage program. This is an unfair program that only offers incentive for a new customer with a reduction in price over time. They have no grandfather in clause and no incentive in place for a customer that has years of time with them. When I ask about this I got the run around and was told I can have the shrinkage but my service time starts over at now so all my past years of time as a loyal customer mean nothing. This is an unfair way to treat their current customers and I am sad because boost mobile is the best I ever had but I am searching to leave no loyal from them no more loyal from me.

I bought $50 worth of Boost phone card from Best Buy which was faulty and code could not be read. Best Buy says it's Boost's problem. Boost says it's Best Buy's. Of course, it's my lost $50, that's the problem. Both should be prosecuted for peddling junk and disclaiming responsibility.

Brought this phone, 2 weeks into my new service track ball stop working, called numerous times, made numerous complaints, have been misled and also denied my claim with the company and with the insurance. Stated that "trackball" was not covered under warranty even though I have a year manufactured warranty.

Trying to get in touch with anyone in this company is a joke. It's almost like a Saturday Night Live skit where you get transferred around in an automated system a hundred times before the system decides it is done with you, hangs up on you and tells you to call back later instead of just transferring you to a customer service rep for assistance. I was repeatedly hung up on before I finally gave up. I will not refill this phone and I am going to throw this phone in the garbage. Good riddance! Do not use this company. They don't care about you!

i called them again because it was cut off again. When I spoke to someone this time, the attitude was very nasty. After i explained calmly what the issue was, the person told me they didn't have any record of me, switching my plan, which is different from what I was told 3 different times.

On 8-25-2010, at 8:30AM, I arrived at A to Z Wireless because friend ask me to put money $50.00 plans on his two (2) phones. The guy put the wrong number in to the machine. The Guy at A to Z Wireless tried to refund the money but the transaction was refused. I call Boost at 611 to explain the situation and was told by Boost to fax at 801- the receipt with the correct phone number and that it would take up to 24 hours. My friend needed his phone on right away so I paid the addition $50.00 for the plan and I would have Boost put the $50.00 dollar plan on my phone, the guy at the store A to Z Wireless fax the receipt with the wrong number and transfer the $50.00 dollars.

I signed up for BoostMobile from Boom Boom Electronics from a store on Liberty Ave, Queens NY. From the third day I had the phone, I noticed that there were major issues with all aspects of the device. I have been in the store everyday after that. The agents in the store called and trouble shoot the phone several times. After the seven days, they told me they cant help me any more and refused to take back the device. I have called boost myself to try to trouble shoot the device and spent 4 hours at a time with their agents. It has been three weeks since I bought this device and still I haven't gotten any resolution. Everytime I called, they open a case and close it. I am frustrated and very upset I signed up for Boost. All I want at this point is a refund.

I trained for three days, was told and signed a document stating I would be paid $100.00 after my training was complete. I completed the training and never received payment. When I checked with the person that hired me, he said he didn't know who I was, so he wasn't going to pay me. Needless to say, I didn't go to work for them.

I lost my phone and had it suspended while I continued to look for it. The customer service rep changed my PIN and put in a number that is not verifiable and thereby left me without service. I asked Juan, a customer service supervisor, to restore my service and after 12 days, I still have no service. This is my business phone where my customer call to reach me for service needs. I have lost customers due to this lack of service.

I have had horrible service from them over several months - constant dropped calls, no service for long periods of time, and parser errors. My doctor could not reach me so I had to go to the emergency room just to get a prescription. My blood pressure goes up and now I can't reach my doctor. I was told yesterday by Felipe that I must pay for a whole month when I just wanted to pay until the rest of the month. I am on medication for depression and several chronic physical disabilities and now I have no phone service if I need to call for an ambulance to go to the hospital. I live alone and am worried. I always paid my bills on time.

I was traveling out of country for a few days, Canada to be exact. I wanted to have some phone service while up there in case of anything, so I called Boost Mobile and the representative told me that I would be able to access the internet and my emails while up there. I wanted calls too, so I took the international plan which was an additional ten dollars. They told me that I would now be able to make calls while in Canada too. As soon as I crossed the border, I had no service at all. I did not have any service on my entire time I was up there. Then when I called to complain when I got back home, there was nothing they could do. Not even refund me the money I paid for the international plan.

Updating my posts. I got my number back, got my service back and got a free month of service with $10 additional credit. Not enough to really compensate me for all the grief I endured. Better than nothing. My service has been fine as it was prior. I was told an agent assigned my phone's id number to another person by mistake, rendering my phone number, password and service inactive. There was no way to identify me with my phone due to this problem. It was resolved after lots of cursing and yelling on my part and some people at boost who did try to help me despite others who insisted there was no way to solve the problem other than me getting a new phone and new service. I was compensated $60 for the problem.