Boost Mobile Reviews

Manny at the 80th and Powell office was wonderful. Manny helped this 72-year-old woman get a new phone without confusing me with a bunch of technical garbage. I highly recommend this employee, and I almost never take the time to do these reviews!

I don't normally write reviews but I was shopping around for cell phone service, dealt with a lot of customer service from large carriers had some horrible experiences but decided to try Boost Mobile. I called boost Mobile to activate my new phone that I purchased which was one of their prepaid very good phone and a cheap price. I have to say you don't receive customer service like this anymore. The two gentlemen that help me the initial one who took the information and the other who activated the phone couldn't have been more pleasant, couldn't have been more helpful, more clear on instructions. It was unbelievable. You just don't see this kind of service anymore.

Greetings, I am excited to give this awesome feedback. Today I met the owner of our local Boost store, Mr. ** and his excellent staff. When I tell you they have excellent customer service, trust and believe.

Cory at the Boost Mobile store on Fort Harrison in Terre Haute Indiana was amazing.

I went to Boost Mobile last night right before close in a dire need for a new phone. Bridget was amazing and extremely helpful. She helped me with customer service and even stay after the store was closed to get me that phone. Thank you so much and I really appreciate this. I am truly glad that the customer service excellent.

I signed up and was given a date and time range from 12-2 pm. At 2 pm, the technician called and said he had another job ahead of me. At 4 pm, he still was not at my house. I called Boost Mobile to reschedule and was told that the technician was on his way and would be at my house a little before 4 pm. I told the lady it was already 4 pm and he was not here. She then said he was on his way. I told her I wanted to reschedule. Then the technician called and said he was still at his current job and could not get to my house until 5 pm. So the lady at Boost LIED to me. She lied!!! Worst customer service ever. Now I know why people would rather pay the higher price with Verizon and AT&T. Boost is the worst.

I feel like I am being held hostage by boost Mobile. I paid right out for my phone but due to billing issues I want to go to a different carrier. Boost Mobile refuses to unlock my phone after 6 months. Stating that I have to wait one year. However they allowed me to point out my telephone number to a different carrier but I have to purchase a new phone when there is nothing wrong with the phone that I have. I think this is a form of Gestapo, slavery, to keep it personally locked into something that they don't want to be.

Use Boost at your own risk. They will lie and tell you what you want to hear but fail to come through with an agreement. Remember to record your conversation every time you call these people or they will deny, deny, deny anything they want. The company is dishonest, inconsiderate and deceptive. They definitely change their tune when you play back a recording of the last deal you made that customer service claims was never made. Recordings work like a charm. Good luck all!

They are blackmailing their customers, they offer you upgrades and when you try they say you can’t upgrade unless you switch to a higher plan even if you don’t need the plan, it’s mandatory you switch I would never recommend Boost.. horrible just horrible and I’ve been with them for 15 years don’t it.

After I cracked the screen on my old phone I went to Boost, Eastlake, Ohio, to see about a new one. They wanted $250.00 (local store $50 to $60) and told me a phone from a local store would not be Boost compatible. Told me that the phone was free. I would only pay setup charges if I upgraded plans and said I could switch back to the original plan after 24 hours. I was told the switch back was made and I was returned to my original plan. A lie! Customer service supervisor (very hard to reach) refused to help and sent me to the store. Store said only customer service could help. No one would provide me with what was sold and no one would offer any possible solution. "We got ya, live with it."

Well I would definitely not recommend boost mobile. I was being over charged and went to get it straight but upon debating the charge, the staff member Carlos called security. When the officer arrived he asked for id which I provided, then said he was doing a report which said mid communication, there was no mid communication. They never explained to me the extra charge to pay in store and at the time of purchase I stated no insurance. So after getting this straight here comes security while I am trying to pay with the app I downloaded.

Stay away from Boost. They’re terrible right now. No service just SOS if I had an emergency, I’d be dead. They’re taking money from my account and not supplying the service that they promised!!

I've been a customer for over 6 years. In the last two weeks they destroyed my phone and have lost my number. I'm elderly and need to call my doctors. They disconnected my number and buried it. I don't have a phone to call for help. Verification questions Boost demands you answer: Do you own or rent a vehicle, make/model, name every address you've ever lived, what cars have you owned or rented, full social security, what is your secret pin-number for Boost Account. Answer verification code questions.

Worst company I have ever dealt with customer service, had foreigners speaking, which you could not understand. My phone service did not work right and they still haven't given me my money back. What a nightmare.

Do not take your chances with this service. I paid my phone bill and one hour later my phone was suspended. I sat in a hot car that’s electric because I drive my car with my phone. $100 in cold items from the grocery store ruined and all they offered was a $6 credit. The customer service managers were rude and even hung up on me. I called back several times before a manager was able to restore my service and still they refuse to reimburse me for time and my ruined groceries. I think they are based over seas and they have no respect for americans or the American dollar. Stay away from them if you want good service.

Worst carrier service ever! When I purchased three iPhone 16e fones there, they went thru the contract and everything, but not once did they tell me my fones would be locked and that I would be stuck with their service for an entire year! I have tried to have my fone unlocked thru them several times but was unsuccessful. When I informed them that I wasn’t told my fones would be locked for a whole year they just brushed it off as a miscommunication and proceeded to charge me a high monthly price for unacceptable, insufficient service. I can hardly write this review because of the “no data” that I have, and also got a message to my email about.

The Warminster Boost was the worst customer service. Rude male employee, does not like to answer standard questions about phones. Terrible understanding of what customer service requires Needs to be retrained or fired. Side note, does not speak clearly in US language. Very difficult to understand. Would not help me. Have formally filed Corporate Complaint on this individual employee.

I did deal with a lot of phone companies and Boost Mobile is the worst ever, two times I requested a global roaming service and paid for it, so I can call or text my business in the states while I am abroad for vacation, both times ended by someone broke in my business and I was not able to call anyone in the states to stop it, simply because they could not provide the global roaming service they promised. That global roaming service offered by boost mobile to me was just a scam, they charge for service they do not actually have it, even when I called more than once asking for an explanation, all I heard is SORRY! Not recommended because that is not professional way to do business.

I have been a loyal customer for a very long time. I came over when Boost bought out Virgin Mobile, and stayed with them since. But now, I am questioning if I wish to stay. I got a new phone through a promotion they were offering. I was needing a phone badly since my old one was dying, literally. I get the new phone, go to put the SIM card in it, and drop the card losing it. So I went down to the store and had them activate it, with my old SIM card.

Apparently boost mobile, an at&t company, needs my $25.83 for nothing. I had canceled service and weeks later decided to start again. When I went to the app it said "Make a Payment" so I did and was told my account would restart. It did not. I spent who knows how long on chat explaining what happened and that I didn't have phone service. I was told they couldn't help and I had to call. So then I had to try to start a new account with them so that I could call but that was impossible because you have to have a phone number in order to start an account. This is illogical.

One star for the one bar of service I get in Myrtle Beach, if you call him, they have you do the most ridiculous things in the world to tell you to better the service.

Waste company ever. My husband pays $71 dollars every month Every time the is a different person working they take advantage. The man charged my boyfriend 83 dollars and when my husband asked for a receipt he was told he didn't need one, that it was too bad

I had to call Riverhead police to Boost mobile Riverhead, because they took money to reactivate my phone and my phone didn't work. They told me I could pay for a new sim card. 35 dollars on the phone, when I showed up with the police they said they would do it free, I believe karma will show up soon. I had to put one star to submit this review, but I personally would not piss on this sickness if it was burning.

I paid an extension fee that allowed me until June 24, 2026, to make my payment. On June 24, my son informed me that our phone service was no longer working. When I contacted customer service, I was told that the line had been suspended. I explained that I had paid for an extension and understood that my service should remain active through June 24 so that I could make my payment that day. The representative informed me that Boost Mobile could disconnect service at any time on the due date, despite the extension. To restore service, I made the required payment. However, after the payment was accepted, the line still did not work.

Went in to take advantage of their great specials. They ported my phone over but could not get it working. Walked in with a perfectly working phone from MetroPCS. It was unlocked. I've owned it for a few years. I walked out will they disabled phone. I had to go and reconnect with my previous carrier. Spoke to the manager and she absolutely refused any responsibility. This was the in the hands of their employee the whole time. I did nothing, had to go spend $70 to reactivate my phone and 3 hours later. Do not use this location. Do not use this location. Boost Mobile is not honest and reputable, not this owner. The owner erase my previous review, will not accept anything less than five star

Boost Mobile doesn't help you with anything, they lost my phone. I did everything they ask me to just to get at least my upgrade back and still didn't help me at all. I lost money and time. As soon as I do my research on other phone company I'm leaving boost mobile. Not only that but the service get dropped then restored.

Boost employee was great and helped with getting us a e-sim card for new phone. The issue was no air conditioning for customers or the employee. Having the employee work under these conditions is awful. It was 98 degrees in the store. Someone had placed a so-called air conditioner inside, but it didn't work. Boost should be ashamed for making their customers and employee to work in this heat. It had been like this for a long, long time. Attached is a picture of the temp posted on the back wall and the fake air conditioner. Address is for Boost Store on Lebanon Rd in Hermitage, Tennessee.

If they get your credit card information, they’ll keep billing you after you cancel.

We are forced to stay with Boost Mobile because of the fact that even though our phones are paid off every month is paid we got different phones so then we have to start all the way back because they require a 14 months have your phone in the plan so therefore we can't even though we have no service to our house we still cannot go to a different company.

Do not use Boost Mobile. I was in the USA for a month last year and purchased a chip from Target for what I thought was a one month unlimited plan. After returning home, I found out they signed me up for auto pay and had been charging my card $60 each month for 10 months even though the offer was for one month. I tried to get on the app and couldn’t sign in without my phone number (which I didn’t know because I only used it for a month on the trip). When I called customer service, it took 20 minutes to verify my identity and then they refused to reimburse me for the auto pay even though they couldn’t tell me how I actually enrolled in it. With all the service providers out there, I would highly recommend going with a company that doesn’t do shady things like this- especially if you’re looking for a short term offer. STAY AWAY!

I'm angry at Boost Mobile because I've been a customer for almost 12 years. But as of last November my rates have gone up over $86. For the same plan that I've always had. Then they had to get rid of the grandfather plan but they do it in such a sneaky way. I went in to get a phone because mine was ruined and I was due for an upgrade. After I left the store my bill went up by $60 but I had already paid off the phone in the store. Just a little cheap LG phone. Again this weekend went up 16 because my daughter went in to get an upgrade with her iPhone. I'm irritated with Boost because it was really sneaky what they did with my first phone in November. So now I pay almost double what I've been paying for almost 12 years! And their service is awful in certain places.

This company sucks and everything about it. All they do is lie and lie and lie. I was sold a phone for a promotional price, but did not know I was being welcome to death row.. I hate this company. I hate the service. I hate everything about it. It’s so sad that we don’t have Other Phone 📱 companies to choose from except for the garbage that they have to give us. Do not waste your money on this company. Do not waste your breath on these people. They will run your blood pressure up.

After my first post or review no issue was resolved. Everyone of the five agents gave me a totally different explanation of the cause of problem but it was never resolve. They couldn't fix it. This is a new phone because I lost my previous one. I went to USA to get the phone exactly on April 16, 2026. My number with them is around 10 years. Tried to downgrade because since I couldn't use the wifi, so I will only use it to call my mom. They couldn't figure out why my phone can't connect to any internet. The new story was I couldn't downgrade because the new phone was discounted. News to me. I just bought a phone. Never was explained to me that is was discounted, never explain the implications or limitations of a new phone. This is just simple fraud to the people, corporate greed and we need to stop it. I'm an elderly person so they take advantage of us. SHAME.

If you like paying for services you'll never get come to Boost mobile. I've used boost for a long time now and it used to be good but the 6 years or so it's been going downhill fast. Lately I've had little to no data and the Hotspot uses a ridiculous amount of data like 5 gbs to watch a 6 min YouTube video and the customer service will just sent you around in circles and the just blame you and tell you that you don't know how to use your phone. All in all don't use boost. A carrier pigeon would be better option.

I’m new customer with Boost Mobile. While setting up my account I spoke with a customer representative who was professional and helpful. Today, I am trying to add another phone and have been hung up on by three representatives before I can say hello. Finally spoke to a representative and was told to go to a store. I had been speaking with a representative a couple days before and she told me to gather some information and then call customer service so the account could be completed. I found the group working tonight to be rude and unprofessional.

Absolute worst cell service, period. I live within a 5G coverage area, doesn't matter. In the middle of the city, doesn't matter. Traveling the interstate, doesn't matter. No, it's not my phone. Same phone has had perfect coverage with different companies. Even when showing a full bar 5G signal, no service, Emergency calls only, Not registered to a network. Customer service??? Good luck. Can not understand more than a few words of what they're saying. Also, how am I even supposed to contact the customer service (that can't be understood), when I can't even make a call. Yes, it's a good price. Who cares. My phone is slightly better than a damn paperweight.

I will not ever buy another phone from Boost Mobile again. It running 🏃‍♀️ hot and dropping call and with insurance they would not replace my phone. Boost Mobile and Samsung products are not good. I will be transferring to another provider with a better phone soon. It was a total inconvenience for me. Oh well, just lost another customer.

I would strongly caution others before doing business with Boost Mobile based on my recent experience. I originally purchased a phone through a Boost Mobile store, but the device frequently lost service and would switch to "Emergency Calls Only" despite showing a strong 5G signal. Believing the issue might be with the phone itself, I chose to spend additional money and purchase a replacement phone directly through Boost Mobile. Unfortunately, the replacement phone never arrived. Boost Mobile shipped the package through UPS, and it was routed to a UPS facility in another state, where it was ultimately lost in transit. The tracking information stopped updating, and the package has not resurfaced.

I have been with Boost Mobile for years, never had my service disconnected for non payment but here we are and I'm having all kinds of issues with my bill... When I contacted customer service I got nowhere. I told her that when I purchased the phone at the local Boost Mobile retail store that I was given another price, she proceeded to tell me that they are trying to figure out a resolution of why the retailer is offering the services for a different price.. So they will just continue to overcharge me and take my money and anyone else going through this till they figure it out. She offered to return the 20 increase in my bill this month like a credit but next month I will be charged the 20 and the months after..

Usually we have great customer service support in the store. But when you have to call for in for help, they clearly outsource their support to another country. The connection is bad and I have a difficult time understanding the caller on the other other end because of that.