Boost Mobile Reviews

I don't normally write reviews but I was shopping around for cell phone service, dealt with a lot of customer service from large carriers had some horrible experiences but decided to try Boost Mobile. I called boost Mobile to activate my new phone that I purchased which was one of their prepaid very good phone and a cheap price. I have to say you don't receive customer service like this anymore. The two gentlemen that help me the initial one who took the information and the other who activated the phone couldn't have been more pleasant, couldn't have been more helpful, more clear on instructions. It was unbelievable. You just don't see this kind of service anymore.

Greetings, I am excited to give this awesome feedback. Today I met the owner of our local Boost store, Mr. ** and his excellent staff. When I tell you they have excellent customer service, trust and believe.

I went to Boost Mobile last night right before close in a dire need for a new phone. Bridget was amazing and extremely helpful. She helped me with customer service and even stay after the store was closed to get me that phone. Thank you so much and I really appreciate this. I am truly glad that the customer service excellent.

I want to express my gratitude to this young man, Eduardo A., from Boost Mobile, who helped me to find the best plan for my smartphone needs. And with his patience, showing the best customer service today, it seems that other places are locked out of it. Eduardo A., you are top-notch. Thank you.

I have been a customer for over 10 years. I always had the cheapest plan. Talk and text basic. Do love space for pics though. I recently had a problem with Google Messages. A lot of my messages were disappearing. Group messages were splitting into 2 groups. One with all photos and one with text. Eventually all my pics were gone. I did some research and found out it was an app problem. I knew it was about time for a new phone so I bought one. Just a Galaxy A16, nothing fancy. I thought I knew what I was doing by activating and switching it all over myself.

We are forced to stay with Boost Mobile because of the fact that even though our phones are paid off every month is paid we got different phones so then we have to start all the way back because they require a 14 months have your phone in the plan so therefore we can't even though we have no service to our house we still cannot go to a different company.

Do not use Boost Mobile. I was in the USA for a month last year and purchased a chip from Target for what I thought was a one month unlimited plan. After returning home, I found out they signed me up for auto pay and had been charging my card $60 each month for 10 months even though the offer was for one month. I tried to get on the app and couldn’t sign in without my phone number (which I didn’t know because I only used it for a month on the trip). When I called customer service, it took 20 minutes to verify my identity and then they refused to reimburse me for the auto pay even though they couldn’t tell me how I actually enrolled in it. With all the service providers out there, I would highly recommend going with a company that doesn’t do shady things like this- especially if you’re looking for a short term offer. STAY AWAY!

I'm angry at Boost Mobile because I've been a customer for almost 12 years. But as of last November my rates have gone up over $86. For the same plan that I've always had. Then they had to get rid of the grandfather plan but they do it in such a sneaky way. I went in to get a phone because mine was ruined and I was due for an upgrade. After I left the store my bill went up by $60 but I had already paid off the phone in the store. Just a little cheap LG phone. Again this weekend went up 16 because my daughter went in to get an upgrade with her iPhone. I'm irritated with Boost because it was really sneaky what they did with my first phone in November. So now I pay almost double what I've been paying for almost 12 years! And their service is awful in certain places.

This company sucks and everything about it. All they do is lie and lie and lie. I was sold a phone for a promotional price, but did not know I was being welcome to death row.. I hate this company. I hate the service. I hate everything about it. It’s so sad that we don’t have Other Phone 📱 companies to choose from except for the garbage that they have to give us. Do not waste your money on this company. Do not waste your breath on these people. They will run your blood pressure up.

After my first post or review no issue was resolved. Everyone of the five agents gave me a totally different explanation of the cause of problem but it was never resolve. They couldn't fix it. This is a new phone because I lost my previous one. I went to USA to get the phone exactly on April 16, 2026. My number with them is around 10 years. Tried to downgrade because since I couldn't use the wifi, so I will only use it to call my mom. They couldn't figure out why my phone can't connect to any internet. The new story was I couldn't downgrade because the new phone was discounted. News to me. I just bought a phone. Never was explained to me that is was discounted, never explain the implications or limitations of a new phone. This is just simple fraud to the people, corporate greed and we need to stop it. I'm an elderly person so they take advantage of us. SHAME.

If you like paying for services you'll never get come to Boost mobile. I've used boost for a long time now and it used to be good but the 6 years or so it's been going downhill fast. Lately I've had little to no data and the Hotspot uses a ridiculous amount of data like 5 gbs to watch a 6 min YouTube video and the customer service will just sent you around in circles and the just blame you and tell you that you don't know how to use your phone. All in all don't use boost. A carrier pigeon would be better option.

I’m new customer with Boost Mobile. While setting up my account I spoke with a customer representative who was professional and helpful. Today, I am trying to add another phone and have been hung up on by three representatives before I can say hello. Finally spoke to a representative and was told to go to a store. I had been speaking with a representative a couple days before and she told me to gather some information and then call customer service so the account could be completed. I found the group working tonight to be rude and unprofessional.

Absolute worst cell service, period. I live within a 5G coverage area, doesn't matter. In the middle of the city, doesn't matter. Traveling the interstate, doesn't matter. No, it's not my phone. Same phone has had perfect coverage with different companies. Even when showing a full bar 5G signal, no service, Emergency calls only, Not registered to a network. Customer service??? Good luck. Can not understand more than a few words of what they're saying. Also, how am I even supposed to contact the customer service (that can't be understood), when I can't even make a call. Yes, it's a good price. Who cares. My phone is slightly better than a damn paperweight.

I will not ever buy another phone from Boost Mobile again. It running 🏃‍♀️ hot and dropping call and with insurance they would not replace my phone. Boost Mobile and Samsung products are not good. I will be transferring to another provider with a better phone soon. It was a total inconvenience for me. Oh well, just lost another customer.

I would strongly caution others before doing business with Boost Mobile based on my recent experience. I originally purchased a phone through a Boost Mobile store, but the device frequently lost service and would switch to "Emergency Calls Only" despite showing a strong 5G signal. Believing the issue might be with the phone itself, I chose to spend additional money and purchase a replacement phone directly through Boost Mobile. Unfortunately, the replacement phone never arrived. Boost Mobile shipped the package through UPS, and it was routed to a UPS facility in another state, where it was ultimately lost in transit. The tracking information stopped updating, and the package has not resurfaced.

I have been with Boost Mobile for years, never had my service disconnected for non payment but here we are and I'm having all kinds of issues with my bill... When I contacted customer service I got nowhere. I told her that when I purchased the phone at the local Boost Mobile retail store that I was given another price, she proceeded to tell me that they are trying to figure out a resolution of why the retailer is offering the services for a different price.. So they will just continue to overcharge me and take my money and anyone else going through this till they figure it out. She offered to return the 20 increase in my bill this month like a credit but next month I will be charged the 20 and the months after..

Usually we have great customer service support in the store. But when you have to call for in for help, they clearly outsource their support to another country. The connection is bad and I have a difficult time understanding the caller on the other other end because of that.

My GOD is this company a joke? Unlimited internet speeds after data rates are so slow that I thought I bought dial-up internet. SLOW...SLOW...SLOW...SLOW.

Is a bunch of crooks at this company. Did a global roaming add-on apparently at the end of their billing cycle but I only left the country for two weeks but was charged for 2 months and the lady tells me it's a valid charge. Lol. This is a good way to lose a customer fast.

Horrible dishonest company with appalling customer service. They continue to charge me monthly for an inactivated service. Bought at Target. Phone never worked. Customer service disappointing and unhelpful … Would NOT recommend.

I am not now nor will I ever be a Boost Mobile customer. Last month somebody created what I assume is a fake Boost Mobile account and used my email address when they signed up. I called customer support and explained the situation to them and asked them to close the account or at the very least remove my email address from the account. After placing me on hold the rep came back and told me to email the Usage team and gave me their email address. I emailed them on May 8th (the same day I called customer service) explaining that the CS rep I spoke to on the phone gave me this address to send my request to. They responded the very same day and simply said "please contact customer service today at 1-833-502-6678 for assistance".

Boost Mobile is a very negative iPhone company who doesn't appreciate loyal customers and they have been contacting me twice to stress me out. They need to focus on being professional, making loyal customers happy, and stop stressing loyal customers for any reason. I remember in 2016 Boost Mobile was very professional and nice. I don't know what happen to Boost Mobile but they need to be careful how they treat loyal customers. A successful business is not always base on how much money you make but how you treat your customers.

After over 20 years with Boost Mobile I've changed providers. Originally it was virgin mobile then boost bought them out. I had a $50 dollar plan with unlimited everything. Recently they sent me a text saying my data was running out. When I called customer service for boost and told them I had unlimited everything they didn't want to hear it. The boost representative was very unhelpful. When I told him I was changing providers he said go ahead. Very unprofessional. I switched and have a better plan for less money. Goodbye boost , maybe you should have an overview of your customer service guidelines because they're horrible.

Cory at the Boost Mobile store on Fort Harrison in Terre Haute Indiana was amazing.

A terrible, dishonest company. Do not believe their promises of a cheap plan; they will force you to pay more and more. On top of that, the connection quality is terrible, and the internet service is abysmal.

Extremely bad Customer Service. They charge you for everything. I just wanted to change my number, Because of the crude calls and voicemails. I have been with Boost Mobile for 10 days, and they want $15 plus tax to give me a new number that they gave me. I was on the phone for over 40 minutes, No one would budge. So I cancelled, and let them know I was opening a dispute.

I bought a phone through Boost Mobile. Paid cash for it. They refused to unlock the phone and tell me, I have to keep their service. If I don't, then the phone will never be unlocked. They really think that. They're the only cell phone company out there. Let me tell you I will pay 10 times as much as what I pay now and I am changing companies.

**BUYERS BEWARE.** AVOID BOOST AT ALL COST IF POSSIBLE...!! Me and my husband have been with them for over 10 years and within the last month our world came CRASHING DOWN... Both or phones were compromised by SIM SWAPPING SCAMS..!! Had this happened once and got appropriate help, maybe we would feel differently but they continued to allow our account / phones to be swapped for DAYS..!!. and then AGAIN a week later..!! We lost all sense of safety with them.. The level of incompetence, false promises and lack of empathy is SHAMEFUL.!! Not only does boost have a BS level of security but they cannot guarantee it won't happen again, all while blaming you!!! It's true what they say, you get what you pay for.. SHAME ON YOU BOOST..!!!

Nine months with two lines, and they say the lines are “not activated”! Sloppy, sloppy (dis)service!

Customer service is horrible. Service really bad. I do not recommend.

Boost Mobile charged my deposit account $30 from Boost Mobile Colorado. I don’t have and never have had a boost account ever. Either a employee, a customer or merchant under boost Mobile fraudulently charged my card twice first time it declined second time it went through. This is theft, it’s illegal and a scam. Beware of Boost Mobile Colorado unknown charges to your bank, deposit account for transactions, it’s suspicious and concerning how they are able to obtain peoples card numbers and run them. Will report to ftc and all charges will be investigated, banking fraud, scams.

About a few months ago, my internet service (wifi) was cut off on my phone, even though I did not owe any money. Somehow, the phone went from Boost wifi to LTE and it stays on, but I cannot access the internet using the phone. I can only use the phone and text, I called Boost 5 times and even went in. They lied and told me they would fix the problem or that the problem was resolved when it was not. Over and over I am getting the run around from March through May 2026. I got some kind of port lock out message claiming I tried to switch service, when I did not. It is the worse service in the world, and the agents tells flat out lies. If I were you I'd think twice about getting Boost Motorola Services.

Lame. They have bs service then literally charge you $10 extra for paying your bill before the due date because you don’t let them use autopay!! It's weird and I don’t trust them.

If you are looking for a mobile service with good customer service and promotions to be accurate, do NOT choose Boost Mobile! I am a very even-tempered individual and they get my blood boiling! Terrible!

So I got Boost Mobile. Had it for a couple months and decided I wanted a new phone so I ordered one through them. Signed up for the biggest plan. Well they cancelled my order and when I asked for a refund of my money they told me it would be 7 to 10 business day so I waited on the day it was supposed to be put back in my account. I called them and they proceeded to tell me it would be another 5 to 7 days.

I was a long-term Virgin Mobile customer that got stuck with Boost Mobile when Virgin exited the U.S. market and gave my account over to them in Feb 2020. Initially I didn't have any issues as service has been reliable and I was on autopay. It wasn't until their Customer Service attempted to contact me to try to upsell me that I took a closer look at my Boost Mobile account and discovered that they automatically "upgraded" me from the $25/mo account to a $35/mo account with "Dish TV" service added and then added another $5/mo for a third-party add-on service called "Unlimited Gamez", all without my permission or authorization.

Boost Mobile are the worst phone company. It is. They'll cut your phone off and knowing you have health issues and have little money to pay the bill, I've been with boost Mobile for years and they don't take in consideration of their customers or nothing. Money hungry carriers. It's all about money with boost Mobile. A ** gave me this phone for upgrade. Didn't even explain to me about the bills when my bill due to my disabilities and my government assistant. Was $26 a month. Now they have me paying $67 a month.

Boost Mobile was an absolute nightmare to deal with, and the entire experience felt shady, obstructive, and intentionally designed to waste customers’ time. I signed up to try the service, but the reception in my office was poor, so I decided to cancel and port my number out. That should have been a routine request. Instead, when I called customer service to get my port-out PIN, the agent would not just do his job. He kept trying to pressure me to stay by pushing other deals, even after I clearly said I was not interested. It took 35 minutes just to get a simple port-out PIN. That is ridiculous. On top of that, the agent was rude, unprofessional, and unpleasant to deal with.

I went to the store in Michigan City. Both of the representatives well it seemed I was pretty much bothering them.

Won’t send out bills, foreign customer service. The store employees absolutely don’t know what they’re talking about. They download their app on your phone trying to steal your financial information.