Boost Mobile Reviews

I want to express my gratitude to this young man, Eduardo A., from Boost Mobile, who helped me to find the best plan for my smartphone needs. And with his patience, showing the best customer service today, it seems that other places are locked out of it. Eduardo A., you are top-notch. Thank you.

I have been a customer for over 10 years. I always had the cheapest plan. Talk and text basic. Do love space for pics though. I recently had a problem with Google Messages. A lot of my messages were disappearing. Group messages were splitting into 2 groups. One with all photos and one with text. Eventually all my pics were gone. I did some research and found out it was an app problem. I knew it was about time for a new phone so I bought one. Just a Galaxy A16, nothing fancy. I thought I knew what I was doing by activating and switching it all over myself.

Marissa was extremely helpful. She answered my customer service call cheerful and calming. I had to have my phone taken off of the lost and stolen list as well as my service restored. Sometimes it can take up to 24 hours and thankfully it was within our 20 to 30 minute phone call. And she was engaging in conversation during that time. I believe that's above and beyond. She could have just left me on hold.

Evelyn went above and beyond we were going in to purchase one phone and she told my fiancé about the promotion. Evelyn didn’t only think of one person, she thought of two great customer service and business ethic, what we expected to pay for two iPhone 16 would be half the price for one, thank you from Ejand **

Extremely bad Customer Service. They charge you for everything. I just wanted to change my number, Because of the crude calls and voicemails. I have been with Boost Mobile for 10 days, and they want $15 plus tax to give me a new number that they gave me. I was on the phone for over 40 minutes, No one would budge. So I cancelled, and let them know I was opening a dispute.

I bought a phone through Boost Mobile. Paid cash for it. They refused to unlock the phone and tell me, I have to keep their service. If I don't, then the phone will never be unlocked. They really think that. They're the only cell phone company out there. Let me tell you I will pay 10 times as much as what I pay now and I am changing companies.

**BUYERS BEWARE.** AVOID BOOST AT ALL COST IF POSSIBLE...!! Me and my husband have been with them for over 10 years and within the last month our world came CRASHING DOWN... Both or phones were compromised by SIM SWAPPING SCAMS..!! Had this happened once and got appropriate help, maybe we would feel differently but they continued to allow our account / phones to be swapped for DAYS..!!. and then AGAIN a week later..!! We lost all sense of safety with them.. The level of incompetence, false promises and lack of empathy is SHAMEFUL.!! Not only does boost have a BS level of security but they cannot guarantee it won't happen again, all while blaming you!!! It's true what they say, you get what you pay for.. SHAME ON YOU BOOST..!!!

Nine months with two lines, and they say the lines are “not activated”! Sloppy, sloppy (dis)service!

Customer service is horrible. Service really bad. I do not recommend.

Boost Mobile charged my deposit account $30 from Boost Mobile Colorado. I don’t have and never have had a boost account ever. Either a employee, a customer or merchant under boost Mobile fraudulently charged my card twice first time it declined second time it went through. This is theft, it’s illegal and a scam. Beware of Boost Mobile Colorado unknown charges to your bank, deposit account for transactions, it’s suspicious and concerning how they are able to obtain peoples card numbers and run them. Will report to ftc and all charges will be investigated, banking fraud, scams.