Boost Mobile Reviews

Today I went to the Boost Mobile store on Garrity Blvd in Nampa, ID 83687. Boost Mobile Representative Betty helped me activate two phones. She's the BEST!! Patient, respectful, professional, knowledgeable, and culturally sensitive to my needs. Highly recommend. Thank you, Betty.

The Boost Mobile location 931 Hwy K O’Fallon MO 63366. Miss ** was able to answer all of our questions. Even if she did not know the answer, she figured it out. She had great customer service. I am very happy with my visit because of Miss **.

I switched from T-Mobile to Boost Mobile over a year ago. I am saving close to $100 a month. Plus their customer service is so much better than T-Mobile. Plus you're getting the same service. I never get dropped calls and I get service everywhere.

The best in the business, great customer service and great phone service overall. The reps here seem to really want to help the customers. Pricing is good and phone quality is too.

I have been with this sorry company for too long. Support sucks and they don't care unless you work for them. Hope y'all get bought out. Sucks so much to know y'all don't appreciate good customers. Trading to something better and service sucks more.

Absolutely the worst phone service I’ve ever had in my life, not the same company as it was years ago. I switched from T-Mobile to Boost thinking that I was at the same service that I had years ago with them. I was wrong. Their service is garbage. It’s horrible. Their customer service is horrible too. They’re all contracted out overseas. You can’t even understand the people. They don’t know what they’re doing. They don’t know nothing and then on top of that. The service is just trash. It’s garbage and it’s so slow. It’s ridiculous. I would not recommend the service to nobody ever. They need to just shut down and not even offer phone services 'cause they’re that bad.

The Boost Mobile store in West Jordan Utah, address 1785 West 7800 South Zip Code 84084 has refused my return twice. The manager Carlos ** says he will not accept returns within the 30 days posted in Boost's Policy. I have all my receipts and original packaging in near mint condition as the policy states it should be. The first time I tried to return my purchases I was refused and had to get Boost customer service on the phone. When I gave my phone to Carlos to talk with customer service who informed Carlos, I should be able to do my return. Carlos yelled at the representative in Spanish while he spit all over my phone. I filed a complaint with customer service on Carlos for being treated the way I was and refused the return my receipt clearly states I have the right to do.

Horrible horrible horrible. You pay your bill on the 15! Of each month and you have to wait until the 30 For your cycle to get reset which is bullshit I’m paying for a service I’m not even getting. They suck. Stay away.

I have been a loyal Boost Mobile customer for 4 years and have never missed or been late on a single payment. When I explicitly requested to shut off my service and disconnect my phone, the representative failed to inform me of any special requirements. Because I did not transfer (port out) my phone number, Boost kept my account active without my consent, drafted another month's payment from my card, and is now claiming they cannot disconnect the line until the next billing cycle.

I called on September 24th regarding unlocking my phone. They said they would enter a ticket and it would be resolved in 3 days. That wasn't true. I called back on August 6th and 8th nothing's still resolved. They claim to have sent a email which I never got when I bought this to their attention and requested to have it resent the supervisor, Joe disconnected the call

I had Boost for almost 20 years. I used my phone as any other person would and out of nowhere they suspended my account because I supposedly violated their terms and conditions and they said I couldn't get my phone reactivated. They also let slip I wasn't the only one. I then asked for a refund for the month that I never used and they refused. It's totally ridiculous, what a way to treat a long time customer. Never use boost.

LONG hold times, only to be transferred multiple times. I've been with the company over a year, I asked for a 2 day extension and was told, I would have to pay a $10 extension fee BEFORE the cut off date. Even then the extension was only for 5 days. I asked to pay the extension fee at the end of the 2 days requested and i was denied. I asked how much my deductible was because I lost my phone, they said I'd have to be transferred again. I couldn't take it anymore, I hung up.

The absolute WORST phone service I’ve EVER had. I’ve only had it for about two months and I’m ready to switch already. Terrible. 0/10 DO NOT RECOMMEND.

Once my high speed data has been exhausted my service gets slowed down to the point where NOTHING (and I mean nothing) will load. I use to be able to buy extra high speed data but guess what, my plan no longer supports that. Boost also did away with HotSpot with the plan I have, I did not get the memo that they were doing that. Some of us are on a budget and can't upgrade our plan, so let's do away with everything we got use to having and try and force us to up our plan, that reason right there is why I left Metro PCS so it looks like I will be leaving Boost as well. There is a mobile service out there somewhere that won't force me to spend more $ just to get what I should already get for the amount of money that Boost gets out of me every month. Do yourselves a favor and run don't walk from Boost, you'll Thank me later.

Sent me 3 incorrect SIM cards; the only option would be to go to a Boost Store and pay an additional $25 for SIM card. Cancelled my account in June 2026 with verbal request due to NO customer Service or willing to do anything, but refused to refund my money. As of 9/27/2026, they are still taking money from my account illegally. I have not used any data, nor am I even running off their SIM card. I'm running off Metro. They aren't sorry they are incorrectly taking money but refusing to refund ro cancel account after giving any/all info to verify who I am. I complained to FCC prior to this review. Please, DO NOT USE BOOST. I Cannot believe I used their service that long; on top of it, their horrible customer service.

Worst mobile company I have ever used. I have 30 g unlimited plan. Which slows to 512 kbps. That’s dial up speed. My phone almost becomes useless. Any app that uses Internet just loads and loads and loads. The money you save is not worth this company. The frustration you feel when trying to use phone is priceless. Look elsewhere.

Boost Mobile is the absolute worst phones and absolutely terrible terrible service. I pay $60.00 a month, the highest plan they have. I have watched a total of 5 movies and now have absolutely no data. I understand the high speed data but even when that gone it should still ** work and it don't. It just spins and spins. Even with the high speed data it still take so damn long to do anything. ABSOLUTELY TERRIBLE SERVICES. DO NOT RECOMMEND AT ALL FOR ANYTHING.

Customer service is poor. Insurance on the phone is not honored. WHY HAVE IT? Reported to BBB and talking to an attorney for charging me 300.00 for a new phone. Not good. Don't stand behind product.

Boost Mobile is the absolute and I mean absolute WORST phones and services. I pay $60.00 dollars a month and it literally takes 10 minutes just to get into my text messages and don't try to watch a movie. It just spins and spins while loading. ** terrible.

Do not buy a new phone with their promotion. They did not disclose the restrictions clearly and you cannot cancel the service with highest monthly charge for 12 months and they increase the monthly charge during this 12 months period. At the end, you are paying more than the actual full price of phone and still keep paying the increased and the highest monthly fee.

Nightmare of a customer service. Horrible company. They charged me for the service I don’t even use and has an audacity to hang up on me. All the workers are just flowery words. I was transferred 5 times. Nothing was resolved and supervisor hang up on me. Unbelievable.

I made an extra overpayment that should have been credited to my account. It came out of my bank account, I called and confirmed to be sure. Not only was it not credited to my account the payment history on boost now has no record of it. I've called and they said to call my bank and file a dispute. I asked (Boost) for an email so I can send them my bank statement and was told there is no way to do that because I'm a prepaid customer. Also the call center employees are clearly trained to speak in circles to wear you down. It was shady enough that sometimes I would make my payment and they would go change it to more being due so I'd have to make a second payment. I'm out 60$ from the "missing" charge but next month I'm taking my business elsewhere. I suspect they started using ai and it messed up accounts and they don't want to admit it and that's all the more reason to leave this terrible company.

Boost mobile sucks. Signed up for unlimited talk, text & data. After 4 days of being on the phone with them I still only had talk. Went back to ATT. Disputed the $151 charge (2 phones, one was never activated on boost). They lied to the credit card company & said the service was provided.

Service with Boost was great for the first two years but over the past two months it became hard to make calls. Tech support made some changes on my phone but it still would take multiple tries to make a call. After switching carriers, they continued billing me via autopay. After about a half hour call with customer service, that was supposedly changed but did not happen. They continued billing me on autopay even though I have no account and calling again was useless.

Be prepare for your nightmare. They won't let you leave..

I cannot begin to express the frustration I have with this carrier. They allowed someone to steal my service today and I cannot reach them to restore it!!!!!! I cannot call them or log in... They stole my money and gave my service to someone else! Never again.

Working with Boost Mobile has been a really bittersweet experience. I really like the fact that it is very economical to get a phone at this price, but the lack of customer service and poor computer network they must have is a tough trade off. The limited choices of Android phones make it difficult too. We are looking at different carriers to switch to in the future. Someone who has a more reliable infrastructure. Someone who won't send threatening text messages after you've paid your bill because their system has not updated correctly 🙄

Absolutely horrible carrier and proven rip-offs. Had a phone for over 3 years and paid insurance on it every single month, and mind you, this phone was ONLY 60 bucks. It stopped charging for whatever, not damaged at all. Do I say, " Hey, I pay all this insurance; I must have bought this phone literally 80 times over." Nope. Got nothing but a hard time from customer service. Got nothing but a hard time from everyone I spoke with and nobody could explain to me why I have to pay 105 for a phone I paid 60 for over 3 years ago and insurance on it. Nobody!

How tf am I out of data, I only watched 3 YouTube videos that were less than 20 minutes long and I still have 11 days until my data renews. Total garbage company.

Boost Mobile sucks. Their "unlimited 5G" is BS. Their service runs at dial up speeds at best. You will NOT get actual 5G speed. It's BS. Even during times of non peak demand (3am) it stops, slows down randomly and switches to 4G. And if you attempt to call customer service you're sent to India where you find no help whatsoever. DO NOT USE BOOST MOBILE!!!!

Boost Mobile customer service stinks. It's hard to find a number where you can contact a human service agent. Once you do, their call centers seem to be out of country. The agents are difficult to understand. My call dropped, and they did not call me back. I did not have another 30-60 minutes to start the process over! I'll have to do it all again on another day.

I finally received my replacement phone after 10 days of dealing with Likewise and identity verification. Then Boost Mobile wants to verify my identity to activate my phone. I had to suspend my service in order to get a replacement. They asked me a series of questions giving me multiple choice answers but the answers didn’t match with the questions correctly. So then they said I would have to get my driver's license and do a face video. So I used my friend's iPhone, and when I went to do the video there was a fog and you could barely see my face, so it rejected my identity verification.

I signed up and was given a date and time range from 12-2 pm. At 2 pm, the technician called and said he had another job ahead of me. At 4 pm, he still was not at my house. I called Boost Mobile to reschedule and was told that the technician was on his way and would be at my house a little before 4 pm. I told the lady it was already 4 pm and he was not here. She then said he was on his way. I told her I wanted to reschedule. Then the technician called and said he was still at his current job and could not get to my house until 5 pm. So the lady at Boost LIED to me. She lied!!! Worst customer service ever. Now I know why people would rather pay the higher price with Verizon and AT&T. Boost is the worst.

I feel like I am being held hostage by boost Mobile. I paid right out for my phone but due to billing issues I want to go to a different carrier. Boost Mobile refuses to unlock my phone after 6 months. Stating that I have to wait one year. However they allowed me to point out my telephone number to a different carrier but I have to purchase a new phone when there is nothing wrong with the phone that I have. I think this is a form of Gestapo, slavery, to keep it personally locked into something that they don't want to be.

Use Boost at your own risk. They will lie and tell you what you want to hear but fail to come through with an agreement. Remember to record your conversation every time you call these people or they will deny, deny, deny anything they want. The company is dishonest, inconsiderate and deceptive. They definitely change their tune when you play back a recording of the last deal you made that customer service claims was never made. Recordings work like a charm. Good luck all!

They are blackmailing their customers, they offer you upgrades and when you try they say you can’t upgrade unless you switch to a higher plan even if you don’t need the plan, it’s mandatory you switch I would never recommend Boost.. horrible just horrible and I’ve been with them for 15 years don’t it.

Manny at the 80th and Powell office was wonderful. Manny helped this 72-year-old woman get a new phone without confusing me with a bunch of technical garbage. I highly recommend this employee, and I almost never take the time to do these reviews!

After I cracked the screen on my old phone I went to Boost, Eastlake, Ohio, to see about a new one. They wanted $250.00 (local store $50 to $60) and told me a phone from a local store would not be Boost compatible. Told me that the phone was free. I would only pay setup charges if I upgraded plans and said I could switch back to the original plan after 24 hours. I was told the switch back was made and I was returned to my original plan. A lie! Customer service supervisor (very hard to reach) refused to help and sent me to the store. Store said only customer service could help. No one would provide me with what was sold and no one would offer any possible solution. "We got ya, live with it."

Well I would definitely not recommend boost mobile. I was being over charged and went to get it straight but upon debating the charge, the staff member Carlos called security. When the officer arrived he asked for id which I provided, then said he was doing a report which said mid communication, there was no mid communication. They never explained to me the extra charge to pay in store and at the time of purchase I stated no insurance. So after getting this straight here comes security while I am trying to pay with the app I downloaded.

Stay away from Boost. They’re terrible right now. No service just SOS if I had an emergency, I’d be dead. They’re taking money from my account and not supplying the service that they promised!!