Consumer Complaints and Reviews
It seems to me Boost Mobile wanted to get rid off of all the refurbished inventory they have by selling them as a new on Black Friday. Especially to certain race of people which they consider too stupid to recognize a refurbished from a new phone. The phone in question that I bought, not only didn't come with a Samsung original sealed box but it didn't even have instructions or worse: no warranties! etc. On top of that I have to pay for the return of the "refurbished" phone in order to get a refund. And that's your Black Friday. Is the phone working? Yeah! But the point is not whether the phone works or not, is the fact that you are paying for something that is supposedly spiffy brand new. I called Boost Mobile to complaint about the phone and 3 times I got 3 different versions on returning the said phone. Thanks Boost Mobile for making a happy go lovely xmas gift into a distasteful nightmare.
Ordered TWO NEW Samsung 5S; one was new. The other used. Sent used one back. Could not get insurance on it. They received it and still have not received. Refunded the $411.00 plus the $41.00 to ship it back. Called 11-28-2016 and have got the runaround. Told STEVEN that I'd wait until the 30th to see if the money was put back. Have had Boost for two years, with no problems. Now, all of a sudden it's instant poop. Did they change hands or what. Going to have to shop around it looks like.
I Bought a Samsung Galaxy J7 and it's horrible. I didn't notice at first but people tell me they can't hear me when I'm speaking. I never dropped the phone or anything so when I call Boost Mobile customer support they tell me they are aware that this phone is horrible and there is nothing I can do. Just letting people know stay away from their Galaxys, this phone and service ** sucks.
Today I just changed my phone payment plan from the $30 monthly to $50 monthly. It said my payment was declined and to try again, but it already took the $50 off. My bill is due on 11/30. Can I get my money back or will the plan go through on the 30th? What is going on?
This is the WORST cell phone company ever!! I've had issues since day one & that was before I even received the phone. I first called in to purchase a phone but the rep tells me if I buy it online I will not have to pay for my first month of service. Well that was a lie!! When I received the phone I called to activate it & they told I would have to pay $50 for the first month & they're not sure why the rep told me that. Of course right?! So I pay the $50. In all honesty that should have been a red flag. Well now fast forward a month & I can't use internet on this phone. The internet is terribly slow. It continuously loads & buffers videos. Social media will not load or anything. I try to connect the phone to wifi & it doesn't work at all.
I've called multiple times regarding this issue. The first time the guy tells me, "There's nothing we can do but we can credit your account since you've been paying for unlimited data but haven't been able to use it". The second time they do some troubleshooting, transfer me around multiple times. No one can find the issue so they transfer me to Apple (I have an iPhone) because they say it's a problem with the device itself. Stay on hold forever with Apple to find out nothing is wrong & to call the company back.
I call Boost Mobile back today & ask about the issue with the phone & the credit they were suppose to be giving me. He tells me they're only allowed to give credits when there is a problem on their end & since they show that the towers are working in my area they will not credit me. I ask to speak to a supervisor. He puts me on hold & comes back to say his supervisor advised there is nothing they can do. Again, I ask to speak with a supervisor. He puts him on the phone. The supervisor proceeds to tell me that all the test came back & my phone shows it's in good standing on their end so they do not believe it's not working.
After some back & forth he tells me I need to call the manufacturer. I tell him I've already done that & the problem is on their end. He then tells me if that's the case then I need to buy a new phone. I JUST bought this phone at the end of October. I tell him that they need to refund me so I can purchase a new phone. He tells me that they aren't refunding me & it's my fault that I purchased it. I ask to speak to his supervisor & he tells me that he's the highest person I can speak to. I tell him I'm going to call corporate & he tells me to have a good day & then hung up on me. I WOULD NOT RECOMMEND THIS CELLPHONE COMPANY TO MY WORST ENEMY!! IT'S A SCAM! I wish I could leave less than one star!
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I think this phone company is Greedy. I don't recall ever order service and my speed drops so much that it's worst than dial up and that was back in the stone ages. You should have to keep going back and forth wondering why buy the $60 unlimited when I gave Wi-Fi here and at work. Yet within two weeks I'm warned my data will be gone down to irritable, ridiculous, insulting speed. It allows you to hate the company that has the audacity to do this. I'm sitting here in a parking waiting for my bank information to come up, after 4 mins, I gave up.
When phones first came out, they weren't this slow, so why now? I think this company does this to push the average user, the hard working class to the highest plan. I mean why wouldn't them. If $35 was enough to last a month then no need to spend more. So why not make us buy more data if you slow us down. In the beginning who heard of buying data. Who heard of the phone company slowing you down to a winding halt! It's enough to say "Nonsense. It's bullhorn. My fast speed internet at home and at the Hotel I work at should be enough!" Wi-Fi fortunately handled this sudden adjustment in data. That being said. $45 should be enough data. I don't need it at home and work, and that's all I do.
My sisters had gotten me to get a phone and a cell phone plan through Boost mobile back in 2012 but it was closer to 2013 when I got with the company for my cell phone. I originally thought it was great. A smart touch screen phone with a pay as you go phone plan. And for a little while it was great. I got a nice zte phone for a good price and only paid $50.00 a month with the shrinkage program. I had phone service and if I couldn't pay my bill it was shut off until I could pay it again and I wasn't charged for something I couldn't use and it didn't keep charging me and then end up on my credit when I couldn't pay it.
I didn't need any more help with that I already had bad credit because when I turned 18 I piled on the debt without even knowing what it was and what the consequences were from having bad credit. No one explained that to me. So I harmed myself before I could know. But anyway, I needed to have a phone In case anyone needed to get a hold of me from work or if my kids needed to call and talk to me or in case of emergencies. And like I said it was great until I dropped my zte smart phone and the phone cracked and the crack spider webbed the entire phone screen. It worked for a little while after I dropped it. But one day the sound just quit working and it wouldn't ring or anything that needed speakers for. So I needed a new phone. That was OK right? Wrong......
Since 2-21-2013 until 01-12-2016 in those years of having a cell phone and a plan through Boost I have had about 4-5 different phones through Boost. They either quit working or I would not get phone calls or texts from people that I needed to get phone calls or texts from. And I had a active and paid phone plan. So there was no reason I shouldn't be getting phone calls or texts from anyone let alone the important ones. And the phones that I got from Boost were not cheap phones. I guess I thought if I spent a good amount of money on a phone that it should be a good phone and last a while. Nope I was wrong.
I would get the phone be happy with it for a little while and something would happen to the phone. Either it didn't ring, or it would turn itself off or reboot to not turning on at all to my phone not getting text messages from my managers or my husband at all. To the point where I had enough. I had spent a whole lot of money each time for a new phone and I was paying between 50-60 dollars a month for unlimited everything. Just to have problems with their phones and their service.
I live in the country between two major towns and my service would drop out and come back in. So my service was very spotty anyway on top of the problems that I had with my phones. So in January of 2016 I decided to get another phone with another company. And I have not looked back since and I don't think I ever will again. I will not refer Boost mobile to anyone even if they weren't looking for a new phone or new phone company because of all the problems that I had with my phones and with Boost.
Everytime the new phone that I had gotten started to "not work properly" I would call Boost and talk to them to see you what I could do and what my other options were whether it was to get a new phone or to inquire about the warranty that I had and or the phone insurance that I had and was currently paying for with my phone and with Boost. Not only did they treat me really badly and had an attitude but they would tell me that no matter what the problem was with my phone it was automatically my fault. It could of been that my phone laid on the bed next to me at night so I could hear the a LP alarm go off the next day. But because the phone laid with me on the bed it is my fault that the phone quit working. And they told me that the insurance and the warranty that I had from the location of the store that I got the phone from would cover it that they couldn't help me that I had to call the warranty department from the store.
And when I called them they would tell me that I had to go through Boost mobile and if they were to help me I would have to pay double the price I paid for the phone just to have it shipped to them to either fix or replace the phone and ship it back to me. And then I would be completely without a phone. And I couldn't do that, not with my job demanding me have some kind of way to get a hold of me not to mention my kids were with their father and my middle son has autism so I had to be reached in case of an emergency...
I have been with Boost for 7-9 yrs. The unlimited data is a lie! The shrinkage program is a lie. Cannot get a hold of a human on the phone! I am finally done with this 3rd world cell phone carrier. Signed up for shrinkage deal 8 yrs ago my bill went down to $30. Now my bill is back up to $40 and $30 on another phone both started on same day. I have been overcharged for more than a year on one phone. The supervisor states their system only shows payments back 6 months. Isn't that convenient. So now I need to send Boost bank statements. I have been wanting to change for years. Hundreds of dropped calls, no signal in my home and on the road. The unlimited data is a bad joke. It's time for a class action lawsuit against this corrupt company. Boost mobile is ripping off Americans!!!
I went to Bay City to a Boost Mobile store to buy a phone. I was not told by either the website or the thief that sold me the phone that it is no longer a pay as one goes like Tracfone. The reception was terrible. I called the store and was told I could not return a $60 phone. They said the charge is $30 a month and that is it. I am on a fixed income and don't have that kind of money. I have the receipt. I am going to mail the phone back to the store. It also cost the person money for gas that drove me to the store. Back several years ago, I had a red rant boost mobile phone and it was pay as I go and that is why I bought that phone. I don't like thieves and liars. Don't deal with this company. They also don't speak English. They are greedy.
"Unlimited" internet... I'm currently slowed down to 1-4 bytes/second... It took 10 min to load this page... So tell me how this is unlimited when they limit my ability of using it at all when it drops and turn off every other second. Customer service? No, it's not. They don't help out one bit and they're just people from Zimbabwe being paid 2$/hour and using google translate to help them figure out what to say. Apparently my living room is located in some other country too. I haven't gotten 4G once in all my time here, and I'm within their 4G zone. Don't bother with these corrupt people. They're just full of lies and will make your life worse.
I have been a Boost Mobile customer for over 7 years. Today that will change. First off my bill is normally based off a monthly plan. After it being switched to a weekly plan, I went and paid my bill as normal and told the vendor I needed to be switched to my monthly plan... That did not happen. My service was interrupted. When I called Boost he told me it was cost to extend my bill. I told the man and the manager after paying my bill I would not be paying any additional fees or bills... My service should have been valid through the 18. They added money to the account but still did not change it back to a monthly plan.
So once again today (Nov. 8) I received another message saying my service was interrupted and once again they give me hell to fix the issue... They did not fix it, they were very rude, the woman I was speaking with would growl every time. I started to speak. I will not deal with this anymore. It's always something with this company anymore... They do not value their customers and they sure don't care about overcharging you, seems as if they actually prefer it. And they are not that great at recognizing their issues and making it right. People that are looking for a reliable and respectable phone service this would not be for you.
I have been a customer of Boost Mobile for about 7-9 years now. I have three phones through Boost Mobile. Always been satisfied with my services, until today. To begin with two out of my three phone have not been sending or receiving phone calls. One of the phones has been doing it for the past 4 days. The other has been doing it on and off since yesterday. My husband called customer care today after he did all the troubleshooting. The customer care rep informed my husband of an outage and credited his account ten dollars. Shortly after that I call Boost, inform them what is going on, go through all the information with the rep. So they tell me they will send me to tech support, instead they transfer me to LG. So now I am confused. Why would they send me to LG after I specifically asked for tech support from the beginning? And why would I need to speak to LG since now two out of three of my phones are not sending or receiving calls.
So again I had to go through the automated call for the 3rd time now. Still with no satisfaction or help. Again I finally get a person after choosing what feels like fifty different numbers. This person listens to the problem and has myself and husband troubleshoot by doing several different troubleshooting strategies. Which we had already told them we had already performed prior. Again with no solutions. So again they transfer us to tech support and then MIRACULOUSLY have to go through the automated call AGAIN! Once I finally get through the choose a number game again and get a person for the 3rd, or 4th,or could be 5th time. The person tells me there has been an outage in my area on 11/2-11/4 but not today? How is that possible? Again two out of three of my Boost Mobile phones are not receiving or sending calls! And again earlier my husband called and they told him there is an outage in our area TODAY!
Then the rep informs me she will write up a ticket for the engineer. I have spoke with several different customer reps today and got different answers from all of them. Still cannot receive or send calls at the end of all the hours I spent on the phone to Boost reps and troubleshooting techniques today. So now I have lost four days of service on one of my phones and two days' worth of service for the other. As I said to begin with have been a customer for years and never have I been so frustrated with the customer services provided during times when help is needed. I suggest more time put into training in customer care reps... So frustrated.
Been an 8 year customer of Boost. Through the years I have been constantly ripped off, have paid more than I was required because I'm never alerted when changes are made. Successfully completed a Shrinkage Program... paid money on time... not knowing they were reducing my data as my bill reduces. I got down to 35 and couldn't get it because they said I BOUGHT a BOOST smart phone... so I can only go to 40! So then I had a 40 dollar bill and discover my data was knocked down to 2Gb!
So I was forced to go back to paying 45 to receive 3gb. They started toying with my data. Then I started paying 50 for 5 gb. Their internet is trash. So they told me to give them 60 dollars for unlimited data! I've been paying this for 4 months and they NEVER TOLD ME THAT UNLIMITED UNHOOKED IS NOW 50. So they been charging me 60 dollars PLUS their 2 week grace period plan is a SCAM. I am a BOOST MOBILE PREMIUM MEMBER and there is NO WAY I should be paying 60 dollars and not be alerted of changes! They have been stealing money from me for very long time. Boost Mobile is a complete rip off. I been with them for a long time and I am a big witness to their scams.
I been with Boost for over two years, not going make this long but get right to the point. Boost do not care about their loyal customers and their coverage not good at all. We just had a storm here about three weeks ago and me and my wife are Boost customers. Since the storm we have not had service and don't try call customer service they train them to lie. It hard enough trying to understand them as it is, they always think it's your phone. At this point I am going to Verizon. Yes it may cost more but I won't have go through weak coverage, slow internet, bad customer service and someone that cares about their customers. Since Paul has gone to Sprint which owns Boost I can't hear him anymore he'll, since I had Boost I can't hear anyone because I don't have any service in which I have already pay for ahead. Guess it my loss but don't fall for Boost mobile.
Roughly a year ago I was told in a text that for being a loyal customer can get a loyalty program that if I don't or can't make a payment on my date I pay that I can get free 15 days so I don't have service turned off. Have been with boost for 8 years. I realized after 3 months started getting emails and text saying your services will be going off due to non payment and I just made a payment a week to OR a week and a half before I got the text or email.
I called numerous I should not have my service off yet and just made a recent payment - I told them I got emails showing I made payment. The boost customer service and managers said you have used up your 15 day grace period. I explained no I made a full payment for my full month. They argued Andi called the last 6 months told them take that loyalty program of many times and you never due.
I started looking at my service and realize that you are paying a bill and a half every other month with that program. I just made payment 2 weeks ago to get my service on after service off was off and after I told them in the past take off the loyalty program. I got those emails saying service going off due to make my monthly payment, which did to weeks before email. Next thing I realized my phone was off 3 days later.
I called 4 times to get my service back on and verified the little program off acct. They said no. I argued with them, "That's why you say I need to pay and I shouldn't." Again they called me a lied about calling many times to get it off being told is off with the customers service persons every time. Now my service is still off and said they won't turn on due to I used my loyalty 15 day grace, I told them I am not to have it on my acct. They called me a lied and I said I wanted in on acct. I lied service calls and internet but customer service is very very bad.
I've been with Boost for a few years now because they are "affordable". They came out with a "shrinkage" plan that would allow you to drop your monthly service plan down to 35.00, but in return discontinued all of the phones that were on the 35.00 eligibility plan so the lowest available was 40.00. The coverage is the worse ever. If you are traveling you're lucky to keep service 30% of the time. In rural areas FORGET about it... you will have NO service at all. Recently we were hit with a hurricane where we lost power for days and my Boost service went MIA for days as well. Everyone in the house had service but me, the only Boost user.
The internet is unusable, it only works in rare places (IF at all). Boost phones are not transferable. When you buy a Boost phone, you can NOT take it to another carrier, it is for Boost networks ONLY. Boost has to be one of the worst service providers out there. I have been around many people who use all of the other "prepaid" companies and they have little to NO complaints about their service. PLEASE STAY AWAY from BOOST, I'd say, you get what you paid for, but this isn't true. There are other no contract companies that are the same cost as Boost and the service is SO MUCH BETTER. I've since left Boost and will NEVER use them again.
New to Boost... as of 10/19/16 - purchased a Samsung phone & mobile hotspot device, serviced by Boost. After phone activation ($25) for hotspot, I sent an e-mail & looked on my FB page (for about 10 mins). Shut down FB and stepped away for about an hr; when I tried to reconnect to the internet, Boost blocked my attempt with the only option to re-connect being that I do an 'add-on' of $5 or $10. SURELY, something had to be terribly wrong!
With my [somewhat] computer savvy self, I tried to reestablish my connection - to no avail!! I, then, spoke to several customer service 'reps' who each read from the same script telling me that "I used up all of my data," which I believe/know is complete bs. Not one of them believed me when I told them what little I was able to do before running out of 'data'. Not one of these 'reps' could explain how, based on the information I'd given, my experience could be possible. When answering their survey questions I gave Boost Mobile the lowest possible rating, outlining my experience as well. I told the good Boost Mobile folk that (I believed) they had a pretty [unimpressive] scam going on & that I was planning on reporting them to the Better Business Bureau - they really didn't seem to care. Now, I've got a phone that I'm gonna try to exchange (my sis lost my receipt) before the 30-day time period since purchasing, cause I want NOTHING to do with Boost Mobile... ever!
I applied to Boost special promotion plan back on February 4th 2016. Boost Mobile have not meet plan instead they changed my service without my knowledge or permission. Played service for 8 months now and they've refused to compensate me in any fashion. All they can say is "We don't offer the plan anymore."
They say it's unlimited data with 50 dollar plan. I got the plan then at the end of the month they said I went over my data so they said I used up my data for the following month. So I have a phone that does nothing but make calls. Boost is the worst company. I am so hurt and upset. I am going to tell all my friends not to deal with this company and their customer service people don't want to help you. I guess once you are a big company ** the little people. You showed me Boost. Thanks. They got me and my money.
I have been a very loyal customer to this company for 2 years. I called yesterday to get a 14-day extension which has been an option on my account for over a year that I have only used one other time. The lady I spoke with was very kind and hopefully help to me and told me that my bill will be due on the 14th. I very kindly thanked her and told her it would be paid by the 10th and she said, "No problem ma'am. It will go until the 14th if you need it."
I woke up this morning and went to go make a call and was told that my phone was no longer working and connected. I called first thing, was put on hold for 20 minutes, told that they could not honor their mistake. I ask for a manager and after another 30 minutes of holding I finally was put through to the insurance department which was not what I asked for and they are not even in on a Sunday.
I then called back and after an hour of being told the same thing over and over and over again that yes they realize they made a mistake however they cannot fix it for me. I asked for a manager again and then the manager repeated over and over again the same thing that the stupid customer service girl told me. Yesterday when I called I had two bills due. I had the money until the 10th of this month to pay one of them.
So I called Boost Mobile first and ask them for an extension and as I stated before they made it sound as though it was no problem and that it was done until the 14th. I went and paid the other bills and planned to go broke until my payday and then pay my phone bill. Now what am I supposed to do? They will not fix this. I am such a loyal customer and I told them I know that there is always a way to fix something especially when you know it is your fault. I have a recording yesterday of the phone conversation where this was promised to me that I could have an extension and I have documentation on my call log and the duration of the call. I have all the proof in the world that it was their fault and then they would not follow through and fix it.
This is terrible customer service and I'll just sticking up for them in the past when other people talk down upon them. I now see what others were talking about. I plan to switch immediately to another phone company and never deal with this company again. You can barely understand their customer service Representatives anyways. You have to ask them to repeat themselves repeatedly and I will not be treated so poorly. I am a single mother of 4 children that now has to go without a phone for 13 days because of their mistake. It is not fair and just terrible customer service. Do not ever go through this company. They make things sound so good at first and easy and it's not it's a bunch of chaos and terrible customer service!!!
I used to be a Clear internet user. I was a faithful customer for 5 years because they had a great deal, $35 a month for a fast internet connection with no data caps. Then Boost Mobile buys Clear and the price goes up to $55 a month. All of the sudden my internet connection becomes painfully slow and my modem will not even connect half the time. I spent many hours trying to resolve it with tech support, but they cannot solve my connection issues.
Then they announce that the old Clear modem will not work with their service anymore and I have to pay for a new hotspot. They assure me that my internet connection will be faster but it is not. It randomly disconnects me from the internet at least 4 to 5 times a day forcing me to restart my computer to get back online. On top of that they give me a data cap so I can't watch Netflix or Youtube videos anymore. Boost Mobile really turned the screws on me. I tried to write this review on the Boost website and they would not publish it.
I have been a Boost Mobile Customer since 2014. I was a happy and satisfied customer until just recently. They screw over their customer on the data, also, the shrinkage plan was untrue as well. How they screw over the customers is they replenish your data a week or two before you pay your bill instead of replenishing it on the day of paying your bill so it will look like you used up all your data real quick.
Another thing which I have in writing. My shrinkage plan started in 2014 with a $55 dollar plan... I have paid on time to where earlier this year, my bill is down to $40. On the contract I have, it is suppose to go down to $35. I have been paying $40 for the last 8 months now. All customer service does is find every way and angle to blame the customers. I will be speaking with my attorney and filing a lawsuit. The documents I have and how they do their customers. The have breached in many ways... People... Beware of Boost Mobile. They ** over people bad!!!
I paid my cell phone bill on 9-1-16 and my due date is 10-1-16. However a few days after I made my payment I received a text message from Boost stating they have changed my due date to 9-16-16. That is wrong. They cant change my due date but they did. Now that is hardship on me. Something need to be done.
I purchased a phone and service at Target December last year **. As of this morning 9/17/2016 my number doesn't show as even owned by Boost. They have another number from another state registered in my account **. My contacts are unable to reach me. I have a serious health condition and this will be a hassle for me if my providers cannot reach me in the number they have on record. They cannot give an explanation and the person in customer service was very rude.
I was originally a dedicated Sprint client. Last year I decided to try a different company to see if I could save some money and still get quality service. Well I signed up with Boost Mobile in November for their 35 2GB Grow Date/$30 ReBoost plan. I was told by the salesman at the store that all I had to do was go on the site and sign up for automatic payments with a credit card and my plan would go to $30. The first month I paid it myself, $35 for the plan and 7$ for insurance a total of 43$ (no extra taxes or fees). Ok so I figured no problem I will sign up for the automatic payments to save some money. Now I did notice that the service was crappy. I almost never had a signal, calls dropped all the time and sometimes I would get a text the next day from the day it was actually sent. But I figured the cost is lower than I was paying at Sprint so I would try to deal with it.
I signed up for automatic payments figuring I was going to be charged $37 only. I signed up in December, I should have paid attention to my bank statements. I would receive a text alert that my account would be charged $37 on the 6th of every month. One day in August of this year I noticed my bank statement said Boost was paid $41.61 not $37. I called Boost to find out what was going on. The rep said they only see $37 being charged and received. Finally she switched me to a manager who said the same, then the manager tried to tell me maybe there was taxes. I asked him for a written statement because I was told my charges included all taxes. He informed me Boost does not have any written statements, they don't have a way to send me a fax or any type of written statement and he doesn't have a # for the corporate office.
He was so rude and disrespectful, he told me to contact my bank and ask for my money back and have the service canceled. So I did, the bank informed me that Boost was paid 41.61 since December. They did an investigation and found that Boost was overpaid. The bank refunded me the difference for up to 3 months and informed me to contact Boost for the remainder. They mailed me a letter with their findings. I contacted Boost and a really nice consider female manager offered me a resolution. She explained that I should have been told that if I pay with my credit card there would be fees. I was supposed to get a reboost card and pay that way before my credit card is charged. But since no one told me this she would credit my account the remainder of the fees Boost charged since December totaling $35 which would cover my bill for September. I was happy with this.
I removed my credit card and went back to paying manually. So when September 6 I received a text that my account was paid. Then yesterday 9/14 suddenly my account was suspended. I went on my Account info and it said I lost my phone. I couldn't get customer service on the phone and the # that the automated service told me to call was not in service. I finally went online and found a # to customer service. I got a night manager who told me I owe Boost $11 that was given back to me in August. They would not be able to turn my phone back on until I paid it. This was the money the bank gave me back since Boost overcharged me. Now Boost wanted me to give that back.
The manager would not rectify the matter, I asked for corporate's # again he told me they don't have a # for corporate. I told him "You know this call is being recorded" (which as soon as you call Boost the automated service states "this call is being recorded for quality management") he told me recording a call is illegal and now he must hang up and said good bye.
They are the worst company ever. The customer service is horrible and they don't care how you feel about it. I will never go to Boost again. I never had this type of problem with Sprint and because Sprint would help you and show you appreciation when you had a complaint. I will be going back to Sprint. You get what you pay for. CHEAP SERVICE. It's just that. CHEAP SERVICE!!! I am going to try my best to rectify the fraud and the lies from Boost the American way (LAWSUIT).
I got Boost Mobile WIFI and cheapest pay as you go option. One pays for the Boost Mobile box on Best Buy shelf w/ WIFI inside plus cheapest pay as you go plan starts at $50. Additional top ups for 1 or 2 GB are very pricey. Getting through to a customer rep took over 3 hours who's screen/tool were not working and another 40 minutes to get another call center who had a screen that worked. Number first entered starts with a 5, but 5 is also the option for Spanish callers so kept getting Spanish desk, not English desk for numbers starting with 5.
I had added 50.00 for upcoming cycle in a few days but then when I tried to add a top up for delta, Boost Mobile website & support say "you have to cancel advance payment". I was told by 1st rep there was new better plan that was unlimited data, phone, text for 50.00. Sounds good, but he could not make change. Tools were down. 2nd Rep said that did not apply to WHI only phones. So how is it they can afford on 50 dollars to give phone free data, text, phone but not to wifi that only wants data?
I was told by 1st rep the device should say how much data is left. I told him there was no indicator. He left me thinking because it was at zero no data was left. Second rep said "no, that was not true." Boost Mobile put out a cheaper WiFi device without that function and only if you had a Boost Mobile Netgear device did it show that info, one would have to keep logging on to the Boost website versus a quick glance at the device. I will be looking for a replacement phone company even though it means I will have to but a new wifi device. Ironically I have a unlocked wifi device but US users will only let one use their device with locked sim so the commitment to change means a new device. UK is much better.
I have been a customer with Boost for going on 3 years now. I had a ZTE Maxx for 2 of those years and it just recently broke. I used a older phone that we had lying around the house to substitute until I could get to the store to purchase the phone that I truly wanted. I have never had any problems with Boost Mobile previous to this and have referred numerous family and friends to them. I could never get the sub phone to work. Called customer care only to receive the runaround. One rep sent out a new sim card and assured me that it would work in my phone. Well it didn't. After about a week of calling I was sent 4 of the same sim card all backed my guarantees that this one will definitely work. NONE OF THEM WORKED.
Finally I escalated the call to a supervisor and was hung up once, then I called back and he had the worst attitude EVER. Finally I spoke to a woman who offered to send me a new phone for all of my troubles. When I received the phone it was a phone that retails at Walmart for 19.9. Since I hadn't got paid yet I activated it, ultimately losing my upgrade that I knew nothing about! The rep told me she could have sold me the phone that I wanted for 250.00 (iPhone 6s plus rose gold). I was FURIOUS!!!
Fast forward to today, I guess they don't have enough unlimited data for everyone and they put a cap on mine. So I tried to add a 10 data pack but was informed that they couldn't because of the hotspot that is included with my plan (that I use for my online classes) so I went ahead and paid for my month's service 60.00 and restarted my plan 7 days early so that I could continue with my class work. I have not been able to access a web page for the past 2 days and I have spoke to 5 different reps all giving me different stories and excuses as to why my phone doesn't work.
The last lady I spoke to told me that my data didn't work because ZTE phones weren't compatible in my area!!! WTF??? Then why would you guys send me a ZTE phone knowing that it doesn't work. She hurried and transferred me to ZTE manufacture and that lady laughed at me and told me that the Boost rep was just trying to get me off the phone and there is no way possible that a phone is not capable of working in a area because of the brand of the phone. Boost reps are idiots!!! Maybe if they hired people from the United stated instead of India we would be able to get the answers to our questions the first time instead of 5 calls per day!!!
The Saleman stole twenty five dollar from me. He charge me twenty five dollars for destroying my data and all my contacts number. I have this as a Business Phone and he was suppose to be taking T-mobile out and put Boost Mobile in and He said that he will add hotspot and that didn't happen either. What happen was that he destroyed all My business contact and Phone contact. It shut down and never started up again the minute I left Decatur enter into Atlanta. I had no service until Labor day Morning.
I have had Boost Mobile for more than 3 years. Since I can't afford anything much but prepaid, I have signed up for the unlimited call, texting, data. Whatever unlimited is suppose to mean to them sure isn't what it means to me. My internet is so slow. That's before the middle of the month. I don't go on the Facebook, YouTube much because my kids tell me that could use a lot of my data. Well the data still sucks. Looking into going to another company soon as I find a better one that actually does what it says. I just called them and they told me the apps run in the background so this is why it runs slow. They offered another plan for more money, of course... But to help ME... nope, no help at all. Thank you BOOST MOBILE for saying unlimited service. Sad customer.
I recently purchased the new Boost mobile hotspot. In addition to that I purchased 10g bytes of data. I only had the hotspot device activated for two days before Boost mobile told me I used up all 10g bytes of data. I asked how since I only have one TV hooked up to this device and when I'm not watching TV I turns it off. The customer service representative told me that even when the hotspot device is off the data is still running. That's a load of **. This company continues to steal from its consumers!!
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Boost Mobile is a subsidiary of Sprint and is headquartered in Irvine, Calif. The company was founded in 2000 in Australia and New Zealand and became available in the United States the following year. It offers unlimited prepaid cell phone service for smartphones.
- Boost Dealz: Customers who download and use the Boost Dealz app from the Google Play store can receive a $5 discount on their service each month. The app plays videos and shows ads every time the phone is unlocked. If users regularly view ads, they receive the discount.
- Data packs: Customers who occasionally need extra data can buy data packs when they exceed their high speed data limit. Data in data packs is available for 30 days, and prices start at $5.
- Incoming calls/texts on unpaid accounts: Boost customers who have not paid their monthly service charges can continue to receive incoming calls and text messages for 60 days.
- Features: All Boost Mobile plans include call waiting, voicemail and three-way calling for free. Consumers can also add on boostTV, a television streaming service, mobile hotspot connectivity and phone insurance.
- Music streaming: When customers subscribe to any Boost Mobile data plan, they can download one of the company’s partner music streaming apps and then stream music without having it use their allotted high speed data. Partner apps include Pandora, Spotify and others.
- Best for Boost Mobile is best for parents and budget-conscious consumers.
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Boost Mobile Company Profile
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