Boost Mobile Reviews

I switched from T-Mobile to Boost Mobile over a year ago. I am saving close to $100 a month. Plus their customer service is so much better than T-Mobile. Plus you're getting the same service. I never get dropped calls and I get service everywhere.

The best in the business, great customer service and great phone service overall. The reps here seem to really want to help the customers. Pricing is good and phone quality is too.

Manny at the 80th and Powell office was wonderful. Manny helped this 72-year-old woman get a new phone without confusing me with a bunch of technical garbage. I highly recommend this employee, and I almost never take the time to do these reviews!

Sent me 3 incorrect SIM cards; the only option would be to go to a Boost Store and pay an additional $25 for SIM card. Cancelled my account in June 2026 with verbal request due to NO customer Service or willing to do anything, but refused to refund my money. As of 9/27/2026, they are still taking money from my account illegally. I have not used any data, nor am I even running off their SIM card. I'm running off Metro. They aren't sorry they are incorrectly taking money but refusing to refund ro cancel account after giving any/all info to verify who I am. I complained to FCC prior to this review. Please, DO NOT USE BOOST. I Cannot believe I used their service that long; on top of it, their horrible customer service.

Worst mobile company I have ever used. I have 30 g unlimited plan. Which slows to 512 kbps. That’s dial up speed. My phone almost becomes useless. Any app that uses Internet just loads and loads and loads. The money you save is not worth this company. The frustration you feel when trying to use phone is priceless. Look elsewhere.

Boost Mobile is the absolute worst phones and absolutely terrible terrible service. I pay $60.00 a month, the highest plan they have. I have watched a total of 5 movies and now have absolutely no data. I understand the high speed data but even when that gone it should still ** work and it don't. It just spins and spins. Even with the high speed data it still take so damn long to do anything. ABSOLUTELY TERRIBLE SERVICES. DO NOT RECOMMEND AT ALL FOR ANYTHING.

Customer service is poor. Insurance on the phone is not honored. WHY HAVE IT? Reported to BBB and talking to an attorney for charging me 300.00 for a new phone. Not good. Don't stand behind product.

Boost Mobile is the absolute and I mean absolute WORST phones and services. I pay $60.00 dollars a month and it literally takes 10 minutes just to get into my text messages and don't try to watch a movie. It just spins and spins while loading. ** terrible.

Do not buy a new phone with their promotion. They did not disclose the restrictions clearly and you cannot cancel the service with highest monthly charge for 12 months and they increase the monthly charge during this 12 months period. At the end, you are paying more than the actual full price of phone and still keep paying the increased and the highest monthly fee.

Nightmare of a customer service. Horrible company. They charged me for the service I don’t even use and has an audacity to hang up on me. All the workers are just flowery words. I was transferred 5 times. Nothing was resolved and supervisor hang up on me. Unbelievable.

I made an extra overpayment that should have been credited to my account. It came out of my bank account, I called and confirmed to be sure. Not only was it not credited to my account the payment history on boost now has no record of it. I've called and they said to call my bank and file a dispute. I asked (Boost) for an email so I can send them my bank statement and was told there is no way to do that because I'm a prepaid customer. Also the call center employees are clearly trained to speak in circles to wear you down. It was shady enough that sometimes I would make my payment and they would go change it to more being due so I'd have to make a second payment. I'm out 60$ from the "missing" charge but next month I'm taking my business elsewhere. I suspect they started using ai and it messed up accounts and they don't want to admit it and that's all the more reason to leave this terrible company.

Boost mobile sucks. Signed up for unlimited talk, text & data. After 4 days of being on the phone with them I still only had talk. Went back to ATT. Disputed the $151 charge (2 phones, one was never activated on boost). They lied to the credit card company & said the service was provided.

Service with Boost was great for the first two years but over the past two months it became hard to make calls. Tech support made some changes on my phone but it still would take multiple tries to make a call. After switching carriers, they continued billing me via autopay. After about a half hour call with customer service, that was supposedly changed but did not happen. They continued billing me on autopay even though I have no account and calling again was useless.

Be prepare for your nightmare. They won't let you leave..

I cannot begin to express the frustration I have with this carrier. They allowed someone to steal my service today and I cannot reach them to restore it!!!!!! I cannot call them or log in... They stole my money and gave my service to someone else! Never again.

Working with Boost Mobile has been a really bittersweet experience. I really like the fact that it is very economical to get a phone at this price, but the lack of customer service and poor computer network they must have is a tough trade off. The limited choices of Android phones make it difficult too. We are looking at different carriers to switch to in the future. Someone who has a more reliable infrastructure. Someone who won't send threatening text messages after you've paid your bill because their system has not updated correctly 🙄

Absolutely horrible carrier and proven rip-offs. Had a phone for over 3 years and paid insurance on it every single month, and mind you, this phone was ONLY 60 bucks. It stopped charging for whatever, not damaged at all. Do I say, " Hey, I pay all this insurance; I must have bought this phone literally 80 times over." Nope. Got nothing but a hard time from customer service. Got nothing but a hard time from everyone I spoke with and nobody could explain to me why I have to pay 105 for a phone I paid 60 for over 3 years ago and insurance on it. Nobody!

How tf am I out of data, I only watched 3 YouTube videos that were less than 20 minutes long and I still have 11 days until my data renews. Total garbage company.

Boost Mobile sucks. Their "unlimited 5G" is BS. Their service runs at dial up speeds at best. You will NOT get actual 5G speed. It's BS. Even during times of non peak demand (3am) it stops, slows down randomly and switches to 4G. And if you attempt to call customer service you're sent to India where you find no help whatsoever. DO NOT USE BOOST MOBILE!!!!

Boost Mobile customer service stinks. It's hard to find a number where you can contact a human service agent. Once you do, their call centers seem to be out of country. The agents are difficult to understand. My call dropped, and they did not call me back. I did not have another 30-60 minutes to start the process over! I'll have to do it all again on another day.

I finally received my replacement phone after 10 days of dealing with Likewise and identity verification. Then Boost Mobile wants to verify my identity to activate my phone. I had to suspend my service in order to get a replacement. They asked me a series of questions giving me multiple choice answers but the answers didn’t match with the questions correctly. So then they said I would have to get my driver's license and do a face video. So I used my friend's iPhone, and when I went to do the video there was a fog and you could barely see my face, so it rejected my identity verification.

I signed up and was given a date and time range from 12-2 pm. At 2 pm, the technician called and said he had another job ahead of me. At 4 pm, he still was not at my house. I called Boost Mobile to reschedule and was told that the technician was on his way and would be at my house a little before 4 pm. I told the lady it was already 4 pm and he was not here. She then said he was on his way. I told her I wanted to reschedule. Then the technician called and said he was still at his current job and could not get to my house until 5 pm. So the lady at Boost LIED to me. She lied!!! Worst customer service ever. Now I know why people would rather pay the higher price with Verizon and AT&T. Boost is the worst.

I feel like I am being held hostage by boost Mobile. I paid right out for my phone but due to billing issues I want to go to a different carrier. Boost Mobile refuses to unlock my phone after 6 months. Stating that I have to wait one year. However they allowed me to point out my telephone number to a different carrier but I have to purchase a new phone when there is nothing wrong with the phone that I have. I think this is a form of Gestapo, slavery, to keep it personally locked into something that they don't want to be.

Use Boost at your own risk. They will lie and tell you what you want to hear but fail to come through with an agreement. Remember to record your conversation every time you call these people or they will deny, deny, deny anything they want. The company is dishonest, inconsiderate and deceptive. They definitely change their tune when you play back a recording of the last deal you made that customer service claims was never made. Recordings work like a charm. Good luck all!

They are blackmailing their customers, they offer you upgrades and when you try they say you can’t upgrade unless you switch to a higher plan even if you don’t need the plan, it’s mandatory you switch I would never recommend Boost.. horrible just horrible and I’ve been with them for 15 years don’t it.

After I cracked the screen on my old phone I went to Boost, Eastlake, Ohio, to see about a new one. They wanted $250.00 (local store $50 to $60) and told me a phone from a local store would not be Boost compatible. Told me that the phone was free. I would only pay setup charges if I upgraded plans and said I could switch back to the original plan after 24 hours. I was told the switch back was made and I was returned to my original plan. A lie! Customer service supervisor (very hard to reach) refused to help and sent me to the store. Store said only customer service could help. No one would provide me with what was sold and no one would offer any possible solution. "We got ya, live with it."

Well I would definitely not recommend boost mobile. I was being over charged and went to get it straight but upon debating the charge, the staff member Carlos called security. When the officer arrived he asked for id which I provided, then said he was doing a report which said mid communication, there was no mid communication. They never explained to me the extra charge to pay in store and at the time of purchase I stated no insurance. So after getting this straight here comes security while I am trying to pay with the app I downloaded.

Stay away from Boost. They’re terrible right now. No service just SOS if I had an emergency, I’d be dead. They’re taking money from my account and not supplying the service that they promised!!

I've been a customer for over 6 years. In the last two weeks they destroyed my phone and have lost my number. I'm elderly and need to call my doctors. They disconnected my number and buried it. I don't have a phone to call for help. Verification questions Boost demands you answer: Do you own or rent a vehicle, make/model, name every address you've ever lived, what cars have you owned or rented, full social security, what is your secret pin-number for Boost Account. Answer verification code questions.

Worst company I have ever dealt with customer service, had foreigners speaking, which you could not understand. My phone service did not work right and they still haven't given me my money back. What a nightmare.

Do not take your chances with this service. I paid my phone bill and one hour later my phone was suspended. I sat in a hot car that’s electric because I drive my car with my phone. $100 in cold items from the grocery store ruined and all they offered was a $6 credit. The customer service managers were rude and even hung up on me. I called back several times before a manager was able to restore my service and still they refuse to reimburse me for time and my ruined groceries. I think they are based over seas and they have no respect for americans or the American dollar. Stay away from them if you want good service.

Worst carrier service ever! When I purchased three iPhone 16e fones there, they went thru the contract and everything, but not once did they tell me my fones would be locked and that I would be stuck with their service for an entire year! I have tried to have my fone unlocked thru them several times but was unsuccessful. When I informed them that I wasn’t told my fones would be locked for a whole year they just brushed it off as a miscommunication and proceeded to charge me a high monthly price for unacceptable, insufficient service. I can hardly write this review because of the “no data” that I have, and also got a message to my email about.

The Warminster Boost was the worst customer service. Rude male employee, does not like to answer standard questions about phones. Terrible understanding of what customer service requires Needs to be retrained or fired. Side note, does not speak clearly in US language. Very difficult to understand. Would not help me. Have formally filed Corporate Complaint on this individual employee.

I did deal with a lot of phone companies and Boost Mobile is the worst ever, two times I requested a global roaming service and paid for it, so I can call or text my business in the states while I am abroad for vacation, both times ended by someone broke in my business and I was not able to call anyone in the states to stop it, simply because they could not provide the global roaming service they promised. That global roaming service offered by boost mobile to me was just a scam, they charge for service they do not actually have it, even when I called more than once asking for an explanation, all I heard is SORRY! Not recommended because that is not professional way to do business.

I have been a loyal customer for a very long time. I came over when Boost bought out Virgin Mobile, and stayed with them since. But now, I am questioning if I wish to stay. I got a new phone through a promotion they were offering. I was needing a phone badly since my old one was dying, literally. I get the new phone, go to put the SIM card in it, and drop the card losing it. So I went down to the store and had them activate it, with my old SIM card.

Apparently boost mobile, an at&t company, needs my $25.83 for nothing. I had canceled service and weeks later decided to start again. When I went to the app it said "Make a Payment" so I did and was told my account would restart. It did not. I spent who knows how long on chat explaining what happened and that I didn't have phone service. I was told they couldn't help and I had to call. So then I had to try to start a new account with them so that I could call but that was impossible because you have to have a phone number in order to start an account. This is illogical.

One star for the one bar of service I get in Myrtle Beach, if you call him, they have you do the most ridiculous things in the world to tell you to better the service.

Waste company ever. My husband pays $71 dollars every month Every time the is a different person working they take advantage. The man charged my boyfriend 83 dollars and when my husband asked for a receipt he was told he didn't need one, that it was too bad

I had to call Riverhead police to Boost mobile Riverhead, because they took money to reactivate my phone and my phone didn't work. They told me I could pay for a new sim card. 35 dollars on the phone, when I showed up with the police they said they would do it free, I believe karma will show up soon. I had to put one star to submit this review, but I personally would not piss on this sickness if it was burning.

I paid an extension fee that allowed me until June 24, 2026, to make my payment. On June 24, my son informed me that our phone service was no longer working. When I contacted customer service, I was told that the line had been suspended. I explained that I had paid for an extension and understood that my service should remain active through June 24 so that I could make my payment that day. The representative informed me that Boost Mobile could disconnect service at any time on the due date, despite the extension. To restore service, I made the required payment. However, after the payment was accepted, the line still did not work.