Boost Mobile

Boost Mobile

 2.6/5 (463 reviews)

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Overall Rating2.6 out of 5
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Boost Mobile Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 9, 2023

I have been with Boost for 14 years. I changed my number a couple of weeks ago and every since then my new number register correctly when I make a call but all text are showing as my old number and people are still able to get a text through on my old number and sometimes I don't get my text at all. I called boost over and over and was given 6 different excuses and still the problem is not fixed. They train their customer service reps to lie and give you the runaround. And they absolutely refuse to unlock my phone even though it's been well over a year since it was activated.

Please don't waste your money on this mess. I can't wait until I can switch to a different carrier. So now my business is being affected by this because my customers can't get through. If I text them and they try to return the text it says they can't because this number does not accept calls. So it's pretty much a crap shoot if it will get through or not and 90 percent of the time it won't. Completely trash service.

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Verified Reviewer
Original review: June 5, 2023

We were Boost customers for years. Starting about a year and half ago Boost upgraded their towers in our area which caused my wife's phone to not function. Boost told us to purchase a new phone that was 5G which her old phone was a 4G/5G phone. So we purchased a new 5G Phone. It worked for 3 months then they cut service entirely in our area and told us we had to buy another new phone to work on their network. We decided to move to Pure Talk. When we tried to get her phone connected to Pure Talk network Boost said they would not unlock her phone for 1 year at which time we can call back and get it unlocked to use on another network but her phone WOULD NOT WORK on Boost network because they cut service. So we bought another new phone, moved to pure talk.

Now 1 year later I have been working with the BBB to get Boost to unlock her phone so we can sell it. First boost said the phone was unlocked, then they said there was a pin code they gave me to unlock the phone but provided no instructions on how to do so, then they said I had to call tech support to create a ticket to unlock the phone and now boost corporate says they WILL NOT UNLOCK OUR PHONE. They are complete liars, they keep changing their story. People who are boost network I urge every one to leave boost, boycott boost and move to pure talk. Pure talk is great, no contract. Better coverage, tech support is U.S. Only. Boost sucks. They are liars... Leave boost mobile now!

3 people found this review helpful

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    Verified Reviewer
    Original review: June 4, 2023

    Boost Mobile charged me, double the price. So under the threat of not having service I paid. And when I made it known that I wanted my money back in my account, they gave me the runaround. Stalling me to the next month by telling me that they can’t pull up my account. I couldn’t wait to get away from them.

    3 people found this review helpful
    Verified Reviewer
    Original review: May 28, 2023

    Boost took out 4 payments of a monthly amount. Says it will be at least 24 hours for a refund because they have errors in the system. Also they make sure the autopay is clicked so watch out everyone..

    6 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 26, 2023

    Long story condensed for respect of your time: I purchased a phone on the Boost mobile website thru a promotional email sent to me by the company AND while signed into my account on April 29th, 2023. [Saturday] The total for phone and overnight service was $333.83. Tuesday afternoon, after the phone didn't arrive, I called to find out the tracking number and what the delay was. So, I began my nightmare with Boost customer service. I was told the order never finalized because the charge didn't go thru. Looking at my banking info, I verified the charge DID go thru, and the order confirmation email supported that fact. I was told to give it a day and assured that the tracking number would come in the email that night. Nope. Called Wednesday, same crap. No email, no tracking number. Thursday, I was told the order was canceled by Boost, no explanation, refund coming soon with an email. Nope.

    Called Friday, told the phone in fact had been sent, BUT was sent back to them, my information (address, etc) must have been entered incorrectly by me. Checked AGAIN, nope. Told to call UPS so they could figure out the problem. Not doing that, it's not a UPS problem, plus a phone was never sent, or I would have received a tracking number email, right? According to Boost, nope- even though that's what they told me. I wait a few days to see if the refund shows up - well, no, it hasn't. I call again, and again, and again.... more excuses and reasons why my money hasn't shown up and never a clear reason why they screwed up my order. Supervisors are just as inept, over 9 hours of my life so far on hold, waiting for a rep, and then waiting some more and STILL waiting on my refund. It is May 26th, 2023.

    I had to go into a Boost store last week to purchase a phone, ( needed a phone- whole reason for the purchase) I was still charged activation fees, and by the way, the store CANNOT help with ANYTHING you purchase or do to your account online. Absolutely nothing. When I called two days ago inquiring why my refund hasn't arrived, I was informed they are doing an investigation on this situation and because THEY are investigating themselves I may have to wait ANOTHER 7 days for the refund. I'm beyond upset, I've been with this company for many years, and NEVER have I experienced this level of stupidity with ANY businesses I have dealt with. Not one single company has EVER jerked me around like this about refunding my money when they have failed to honor a purchase.

    I also haven't purchased anything online with Boost before, and I won't ever again. I'm taking my business to ATT, and if you are smart, you will take your business somewhere else as well. If you are reading this review to see if you want to deal with Boost- do not do it!! Buyer Beware, and if you go with Boost anyway - well.... you were warned. At this point, I do not ever expect to see my refund, but they sure as hell won't see another dollar from me. Reporting also to the BBB, Attorney General, and anyone else who will listen and attempt to resolve this, and yes, I sure reported it to my bank as a dispute. This has been a nightmare, and I do NOT appreciate the way Boost Mobile has jerked me around. I haven't even mentioned the nightmare in buying that phone at the store and how I have two accounts now - one in legacy and one in the "new" system and how it now takes them 55 minutes to even FIND my account information???

    8 people found this review helpful
    Verified Reviewer
    Original review: May 23, 2023

    I needed a new phone charger and didn't know which one I needed, being in my 60's I'm not electronically savvy, so went to the Belton MO store where I bought my phone. I asked about a car charger also. $60 later and found out I could get one for $7 and didn't need the transmitter/charger the young guy sold me. I went back to return the overpriced unused items and was told no refunds. There is no posting in the store saying no refunds or all sales final and there are no prices posted on anything. He told me to talk to the manager, he's there Wed and Fri.

    I went back Fri. No manager. Went back today, trip #3, and he was there and asked for a refund and he screamed at me that there are no refunds. Offered me 25 percent off future purchases which I was not interested in. I was sold a product I didn't know actually what it was plus way overpriced. So I'm stuck with these. Since he was so extremely rude I will be taking my business elsewhere. I didn't ask for my money back just a credit to my acct but he wouldn't even do that. Outrageous...

    5 people found this review helpful
    Verified Reviewer
    Original review: May 22, 2023

    I have been a customer of Boost for about 10yrs. 5+ years ago Boost invited me to join their Premier Program which gives me a 14 day grace period to pay my service without being turned off. May 19th my bill was due and as usual I expected my phone to stay on because of the grace period. This wasn't the case this time. I called to ask why. I was told as they started transferring people in batches to their new system people were losing the Premier Program. I asked why if everyone that has the Premier Program are grandfathered in even though they aren't excepting new people to enroll. I get told I don't know but it's because you have been switched to the new system. I didn't ask to take it off. I wasn't notified of any changes.

    The lady says I know you weren't notified this was going to happen and I would really like to turn your phone back on but I can't. She said the information is being passed on to be investigated since it's happening to a lot of people. She gave me a $10. credit hoping it would help me be able to pay my phone sooner to turn it back on. My phone still isn't back on and I can't pay until the beginning of month as they can see I always paid that time being disabled on disability. I went on the web looking for information about the new system the rep mentioned. Turns out Boost merged with Dish and states existing Boost customers will have no change in their plan or services per the merge. Why did they remove my Premier Program and cut me off then.

    4 people found this review helpful
    Verified Reviewer
    Original review: May 22, 2023

    I switched my services to them and I went a whole week without service. They kept telling me to give it 24 hours and the services should be activated. After 4 days of no service I contacted them again and all they could say was, "Keep waiting. The services should be on soon." Finally I got fed up and went with another company and got activated within 30 minutes. I took the phone back to Boost and asked for a refund and they wouldn't take the phone back or refund me for a phone they couldn't get to activate. They even tried another phone and it didn't work either. $131 down the drain. Never again will I think about dealing with Boost. They are pure junk. There's no way to talk to management because they know they rip a lot of people off. Lesson learned. Always read reviews.

    5 people found this review helpful
    Verified Reviewer
    Original review: May 19, 2023

    Negative thing about Boost Infinite is that they have no stores. I signed up for service on 05/13 and got my new phone on 05/16. That is the only good thing that has happened with Boost Infinite. The phone was broken, would not charge. Called that afternoon and spoke to customer service who told me that I needed to call Motorola because that was the brand. I called Motorola and they told me that Boost should be dealing with the situation. Called Boost back. They told me that I would have to buy a new phone on my own and they will send me a label to send the broken phone back in.

    I was told definitely that Boost Infinite does not replace phones that are sent out broken. I called back a few hours later to confirm the information and was told that the information was wrong and that Boost will first have to make sure I did not break the phone. They told me that a new phone would be sent out by the end of the day and I will have it before the end of the week. Received an e-mail from Boost Infinite that they have denied my claim and they would do nothing. I called Boost Infinite the next morning 05/17 who told me that a replacement phone was sent out 35 minutes ago and that they do not know why I received that e-mail. I called that afternoon to get the tracking information on the phone and was told that no phone was sent out even though I was told that morning that it did. They said that they would create a "ticket." and have it worked on.

    I called the following morning and was told that no phone was sent out, I asked to speak with management and was told that it was impossible because the Boost system was hacked. I asked to leave a message to have management contact me but they told me that that was impossible and that no management was available. The customer service told me that he was in Mexico City and there were no Management there. I called back this afternoon 05/18 and was told that the replacement phone was approved and that it has not been sent out yet and that it could take up to 5 days to send it and then there will be the shipping time so the whole process from now could take 7-10 days.

    During this time Boost charged me for the phone. I was told that I will get the phone when I get the phone and that's it. Other Companies have the same plans and phones that cost the same or cheaper and have stores that you can go into when there is a problem. I have been on the phone for over 5 hours with Boost Infinite and have received absolutely no resolution to my problem and I am out money that I paid for a broken phone.

    5 people found this review helpful
    Verified Reviewer
    Original review: May 16, 2023

    Boost never was able to correct an upcoming bill, showing an amount double that of what I was supposed to pay for a single month of service. Customer service left me on hold for over 1hr then hung up.

    3 people found this review helpful
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    Boost Mobile author review by ConsumerAffairs Research Team

    Boost Mobile is a subsidiary of Sprint and is headquartered in Irvine, Calif. The company was founded in 2000 in Australia and New Zealand and became available in the United States the following year. It offers unlimited prepaid cell phone service for smartphones.

    • Boost Dealz: Customers who download and use the Boost Dealz app from the Google Play store can receive a $5 discount on their service each month. The app plays videos and shows ads every time the phone is unlocked. If users regularly view ads, they receive the discount.

    • Data packs: Customers who occasionally need extra data can buy data packs when they exceed their high speed data limit. Data in data packs is available for 30 days, and prices start at $5.

    • Incoming calls/texts on unpaid accounts: Boost customers who have not paid their monthly service charges can continue to receive incoming calls and text messages for 60 days.

    • Features: All Boost Mobile plans include call waiting, voicemail and three-way calling for free. Consumers can also add on boostTV, a television streaming service, mobile hotspot connectivity and phone insurance.

    • Music streaming: When customers subscribe to any Boost Mobile data plan, they can download one of the company’s partner music streaming apps and then stream music without having it use their allotted high speed data. Partner apps include Pandora, Spotify and others.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Boost Mobile Company Information

    Company Name:
    Boost Mobile