Boost Mobile

Please don't waste your money on this mess. I can't wait until I can switch to a different carrier. So now my business is being affected by this because my customers can't get through. If I text them and they try to return the text it says they can't because this number does not accept calls. So it's pretty much a crap shoot if it will get through or not and 90 percent of the time it won't. Completely trash service.

Now 1 year later I have been working with the BBB to get Boost to unlock her phone so we can sell it. First boost said the phone was unlocked, then they said there was a pin code they gave me to unlock the phone but provided no instructions on how to do so, then they said I had to call tech support to create a ticket to unlock the phone and now boost corporate says they WILL NOT UNLOCK OUR PHONE. They are complete liars, they keep changing their story. People who are boost network I urge every one to leave boost, boycott boost and move to pure talk. Pure talk is great, no contract. Better coverage, tech support is U.S. Only. Boost sucks. They are liars... Leave boost mobile now!

Called Friday, told the phone in fact had been sent, BUT was sent back to them, my information (address, etc) must have been entered incorrectly by me. Checked AGAIN, nope. Told to call UPS so they could figure out the problem. Not doing that, it's not a UPS problem, plus a phone was never sent, or I would have received a tracking number email, right? According to Boost, nope- even though that's what they told me. I wait a few days to see if the refund shows up - well, no, it hasn't. I call again, and again, and again.... more excuses and reasons why my money hasn't shown up and never a clear reason why they screwed up my order. Supervisors are just as inept, over 9 hours of my life so far on hold, waiting for a rep, and then waiting some more and STILL waiting on my refund. It is May 26th, 2023.

I had to go into a Boost store last week to purchase a phone, ( needed a phone- whole reason for the purchase) I was still charged activation fees, and by the way, the store CANNOT help with ANYTHING you purchase or do to your account online. Absolutely nothing. When I called two days ago inquiring why my refund hasn't arrived, I was informed they are doing an investigation on this situation and because THEY are investigating themselves I may have to wait ANOTHER 7 days for the refund. I'm beyond upset, I've been with this company for many years, and NEVER have I experienced this level of stupidity with ANY businesses I have dealt with. Not one single company has EVER jerked me around like this about refunding my money when they have failed to honor a purchase.

I also haven't purchased anything online with Boost before, and I won't ever again. I'm taking my business to ATT, and if you are smart, you will take your business somewhere else as well. If you are reading this review to see if you want to deal with Boost- do not do it!! Buyer Beware, and if you go with Boost anyway - well.... you were warned. At this point, I do not ever expect to see my refund, but they sure as hell won't see another dollar from me. Reporting also to the BBB, Attorney General, and anyone else who will listen and attempt to resolve this, and yes, I sure reported it to my bank as a dispute. This has been a nightmare, and I do NOT appreciate the way Boost Mobile has jerked me around. I haven't even mentioned the nightmare in buying that phone at the store and how I have two accounts now - one in legacy and one in the "new" system and how it now takes them 55 minutes to even FIND my account information???

I went back Fri. No manager. Went back today, trip #3, and he was there and asked for a refund and he screamed at me that there are no refunds. Offered me 25 percent off future purchases which I was not interested in. I was sold a product I didn't know actually what it was plus way overpriced. So I'm stuck with these. Since he was so extremely rude I will be taking my business elsewhere. I didn't ask for my money back just a credit to my acct but he wouldn't even do that. Outrageous...

The lady says I know you weren't notified this was going to happen and I would really like to turn your phone back on but I can't. She said the information is being passed on to be investigated since it's happening to a lot of people. She gave me a $10. credit hoping it would help me be able to pay my phone sooner to turn it back on. My phone still isn't back on and I can't pay until the beginning of month as they can see I always paid that time being disabled on disability. I went on the web looking for information about the new system the rep mentioned. Turns out Boost merged with Dish and states existing Boost customers will have no change in their plan or services per the merge. Why did they remove my Premier Program and cut me off then.

https://www.boostmobile.com/support/faq/plans-services/dish-and-boost-mobile-merger.html

I was told definitely that Boost Infinite does not replace phones that are sent out broken. I called back a few hours later to confirm the information and was told that the information was wrong and that Boost will first have to make sure I did not break the phone. They told me that a new phone would be sent out by the end of the day and I will have it before the end of the week. Received an e-mail from Boost Infinite that they have denied my claim and they would do nothing. I called Boost Infinite the next morning 05/17 who told me that a replacement phone was sent out 35 minutes ago and that they do not know why I received that e-mail. I called that afternoon to get the tracking information on the phone and was told that no phone was sent out even though I was told that morning that it did. They said that they would create a "ticket." and have it worked on.

I called the following morning and was told that no phone was sent out, I asked to speak with management and was told that it was impossible because the Boost system was hacked. I asked to leave a message to have management contact me but they told me that that was impossible and that no management was available. The customer service told me that he was in Mexico City and there were no Management there. I called back this afternoon 05/18 and was told that the replacement phone was approved and that it has not been sent out yet and that it could take up to 5 days to send it and then there will be the shipping time so the whole process from now could take 7-10 days.

During this time Boost charged me for the phone. I was told that I will get the phone when I get the phone and that's it. Other Companies have the same plans and phones that cost the same or cheaper and have stores that you can go into when there is a problem. I have been on the phone for over 5 hours with Boost Infinite and have received absolutely no resolution to my problem and I am out money that I paid for a broken phone.