Boost MobileConsumerAffairs Unaccredited Brand
I've been a Boost customer for many years and always loved them until Dec. 2017 when they in error put me on what they call a Boost Up installment payment plan. Now they are trying to charge me for my monthly plan plus this Boost UP plan which I have no idea what it even is. My service has been shut off every month since they made the error and they won't correct it. I have spoken with Customer Service for hours every month (in the Philippines I presume) and they are useless and rude. The stores are privately owned and cannot do a thing, they are only interested in gaining new customers not keeping old ones. So I am switching carriers because they are inept and could care less. DON'T GET BOOST MOBILE.
Boost Mobile advertise their Samsung S9 online with a 15% discount. Then they mysteriously ran out of stock for the S9 before the discount was over, then they restart the Samsung S9 after the discount promotion had ended. That's not right to the customers who wanted the phone and it took them two to three days to go online to State the phone was out of stock. I will no longer be doing business with Boost Mobile. You're better off trying MetroPCS or Cricket!!!
When Boost's monthly service is about to expire they send a message that says, "Heads up! Payment due tomorrow." I do not like to be told "heads up!" This is supposed to be a professional phone company, not a warning from a volleyball or baseball teammate that we're about to be slapped in the face with the ball if we don't put our heads up!
I know the origin of heads up because that's exactly what it reminds me of-- 6th grade volleyball in the 70's and I do not like it! So I've asked them if they could please not send me the message and we went back and forth in emails with them basically giving the tiresome excuse that's used to justify and cover so much bad behavior these days that there's nothing that can be done about it. Like hell there isn't! Change the message! Net10 and TracFone have a much more professional reminder that says, "Your service expires tomorrow, please remember to add an airtime card," which sounds a lot more pro than Boost's does!
I'm sure that boost can find other ways to say payment due than sticking to heads up! But they are just being stubborn on purpose to rub it in our faces and I know if I don't like it that I'm sure there are others out there that don't either! I also don't like being told that I've reached my 85% data cap limit and that my speed will be reduced. I can tell that when my speed starts going slower towards the end of the month anyway and don't need that to be rubbed in my face! It's no wonder there are 100's if not 1000's of complaints about boost mobile. After they receive your payment, then their tune changes, "thanks and we hope you enjoy your service." A-ha... sure... right... If net10 and TracFone had the phone I liked, LG Stylo 2, I'd leave Boost in a heartbeat! But the only reason I stay with them is I like the phone, but not the abuse!
Was on the $50 program first month was told could go to the $35 program. After that if I came into the store and changed it and $30 if auto pay on my card. So I went in and switched it to the $30 auto pay. A week later received a message $50 would be taken off my card, went into the store and was told I was never told that and treated extremely rudely by the worker and even shouted at as I turned around and walked out of the store.
I bought a phone 3/12/18, I called Boost. The CSR reps were rude and no help. I contacted Apple regarding the matter. They made it very clear that it was a carrier issue not the phone, I insisted Boost look into it, the supervisors I spoke to on the calls ** were not helpful in trying to resolved the matter. I actually heard people laughing and carrying on as well. This is how Boost conducts their business???
Not to mention the store I bought the phone from the owner was rude and the store looked like the phones were stolen. You should take better care of your potential customers. I had never took interest in Boost because I heard the horror stories. Now I see they are all true!!! I had service for less than a month and was turned off. I had service with Metro PCS and had a better experience. This is terrible! Both supervisors were yelling at me and not helpful with trying resolve the issue. They were more focused on trying to get me off the phone. The CSR William started out trying to help me, then started becoming argumentative with me. End result they referred me to buy a new phone!!! What the heck! My phone is brand new! They should fix the issue!
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I ordered an iPhone online from Boost mobile in February and immediately realized it was a mistake and tried to cancel my order within 30 minutes. The associate I spoke with on the phone said he couldn't find my order and not to worry about it, that the order did not go through. I knew my listening to him that he was incompetent and I knew it went through because I saw the pending transaction in my bank account. I called later that morning and was transferred to a sales specialist who cancelled my order. I asked for a confirmation of cancellation and she gave me a case ID #. I thought I was all set until I received a shipment email from FedEx later that same evening, informing me that my shipment was on the way.
I don’t want to go into too much more detail but I can assure you that I wasted tens of hours on the phone getting the runaround and being promised that the situation was handled. After the shipment arrived I immediately called and demanded a return shipping label so I would not have to pay for return shipping, since the package was sent in error. They took my email and promised to send it. It never came through and I even checked spam mail. I decided to ship it on my own expense since I knew this wasn’t getting anywhere. The package was tracked and delivered on Monday 2/26/18. I have been calling daily and receiving the runaround and empty promises every day and have yet to receive my refund of $213.99.
The most recent individual I spoke with was angry when I wouldn’t give him my credit card number so he could look up the order. No one has needed the cc info (it was actually a debit card) before and I felt extremely suspicious that he was asking for it. With this company, there is NO accountability and you are very vulnerable. It has been over 14 BUSINESS days since they received the brand new, unopened phone and I feel no confidence whatsoever that this money will ever be refunded. I feel I have been stolen from, seeing as how they have both the iPhone and my money. I am super frustrated, so very angry and I will NEVER make this mistake again. DO NOT do business with Boost Mobile. They are either highly incompetent or big time liars... or most likely, a combination of the two.
I saved threatening voicemails from my soon to be ex-husband. I have a restraining order against him due to domestic violence. There have been threats from him concerning my children, myself, & my parents. I saved those voicemails for a court date to press charges, but Boost took it upon themselves to delete my saved messages! If I save something, ANYTHING to MY phone that I paid for. Leave it alone! I saved them for a reason! Boost has no right to delete anything. When I called to get them back they told me my lawyer or a detective had to call to get them. So they did & Boost told them no. Nobody can get them. I will NEVER go back to Boost!!!
I moved from NY/NJ 4 months ago. In the North I rarely had any issues. Usually if any due to inclement weather but once I moved here to South Miami it's been a nonstop disaster. After numerous complaints which usually ended with Customer Service in the Philippines Nothing was resolved. It leveled off for about a month and then the bad Service started all over again. Boost Mobile's Reps are taught to read from a script saying they are expanding their service in that area (whatever area you say you live in...).
I know this because at the start of my service in NJ from NY they said the very same thing. It took a year for the service to improve... I just don't want to redo this again in Florida. I'm choosing to go to another service... Boost rides on Sprint's coattails and apparently they are the lowest of the four main carriers. I recommend that you do not invest in Boost... way too many issues that remain unresolved. After months of trying to get an answer I'm leaving them. Bye Bye Boost Mobile... apologies are not good enough at this point!
Boost Stores are like used car lots - can break rules: Stores are under no obligation to meet the promises Boost Mobile makes officially. Customers are free to be taken full advantage of in a very used-car-sales way. I had been a customer of another company for years, but had heard Boost had good deals when you switch. This began the worst phone experience I ever had. The store owner steered me away from the phone that was 1/3 the price, new, and far better for my purposes to a phone that was overpriced, from 2015 (but he didn't tell me that) and was (according to tech support) very likely a refurbished phone that he sold as new. It immediately didn't work. I contacted Boost, who told me that I could return it and even get the phone I wanted.
After much verbal and exhausting back and forth with the owner, after about 4 or 5 days with customer service at Boost, I got them on the phone with him. He screamed (actually screamed) at the Boost representative and said that he didn't have to abide by their rules and give me a full refund or even allow me to choose the phone I wanted, because on the receipt (that you don't see until after you buy it) he'd written that all sales were final. Boost's policy states Boost gives you a full refund within that amount of days, but Boost said they couldn't do anything but give him a "strike".
He finally told Boost that he would only consider giving me another of the same exact phone I didn't want since it didn't work - it wouldn't charge, and he'd given me several days of argument about it. Boost told me *I had no choice* unless I wanted to pay another 50 dollars and use the insurance I purchased. After all of this I don't have the 50 dollars to replace what was supposed to be a brand new phone, so I was again strong armed into a decision I didn't like, and did make complaints to Boost about it via online and over the phone.
A few days later my son went into the store to try to get paperwork back I'd left there and the store owner was attempting to do the same to another customer (Yelling about how he didn't have to because of the fine print on the receipt). How much does a "strike" mean when the stores are still free to continue to openly rip off customers and not abide by the refund policy?
Today, almost a month later, my "new" phone won't charge properly - I really thought today I wasn't going to have a phone at all, but I finally got it to take a partial charge - and I'm going to have to buy a new phone. Since I paid nearly 307 dollars for a 100 dollar phone and first month service, and even with their insurance it costs 50$ to get a replacement, on top of the 5$ a month... and to have your phone not be usable for several days while they fix it? Who would want to stay with this company? Customer service has openly stated that it's unfortunate but Boost can't really control what their stores choose to do or how honest they are with prices and the rest. Boost needs to disclose that information to customers before they're vastly ripped off. I was told it was too bad I didn't go online and cut out the middleman.
I don't recommend this company. They don't stand by their own policies if a store is involved. I'd been promised by Boost that I could return the phone, even in email, but Boost in the end stated they couldn't make stores do that. The best they could do was the strike or another crappy phone just like the one I'd been tricked into by a store owner who lied to me about what it was capable of and how old it was.
I reported my phone lost February 12, 2018. I have called multiple times to try and replace it. Between insurance company and Boost employees have another request of document or another request to be done. You are put on hold for over 30 mins and employees don't know the steps or tell you to call back. When you call back on the time frame they give you the office is closed. There is no chain of command and supervisors also don't have a clue. I still have not been able to get a phone. I actually had to buy a temporary phone. Based on my time I spend it will be cheaper to purchase a new phone. Very disappointed in the process.
The employee was the owner's husband. He told so many lies to my girlfriend, Theresa **, that I thought he might be desperate! All she had requested was the information to set up the hotspot so that she could operate her laptop, and he went into a tirade that he didn't have time to help her because he was making so many sales! The Boost Mobile sales location is on Glensboro Rd. in Lawrenceburg, Ky 40342.
Hello. I have been with Boost for some time now and I have been through hell and back. I purchased a phone that was defective and called and reported it. No one responded. Like I was told then to her it's my loss not Boost Mobile. Oh really. My service don't work half the time. I am just fed up. Want to leave this company altogether. I'm not a happy Boost Mobile customer.
I'd go with Boost again in Arizona. Easy to work with, inexpensive, rates drop with auto pay and every 6 months of on-time payments. Nice staff, too.
I was a new customer and with being a new customer I was supposed to get a month of free service. When I didn’t get my free month I called inquiring about it and I was given the runaround at the store and on the phone. When I called they said it was the individual store promotion but it is advertised on TV and everywhere. When I threatened to call the BBB on them, they immediately hung up on me and every time I call they would hang up. I stopped paying for the service with Boost Mobile and I will never use it again and every chance I get I will let people know how crooked they are.
Boost stole 14 hours of my paid service by unlocking my phone the day you told them I was changing service with another company. Then they refused to unlock my phone saying it's the new company's responsibility when they were the one who locked my phone. Then the customer agent named Ana in the Philippines at 886.402.7366 on 2/28/2018 at 4;31 P.M. Pacific time unprofessionally clicked on the waiting line 5 times everytime I raised my voice because she kept repeating the same excuses on why she can't access my old account. Then she unprofessionally hung up on me when I asked to be transferred to her supervisor.
Updated on 03/02/2018: Omigosh, yesterday 3/1//2018, I called the same customer support number listed on my first complaint, the man with a heavy Asian accent whom I suspect lives in a Asian country doing customer service for Boost, sent me to 7-11 store and told me 7-11 is Boost official carrier store and that any 7-11 worker can help me unlock my phone. I was so stupid to go to 7-11 with address given by him and they looked at me and said you have been fooled.
On 2/23/18 tried to order a iPhone 8 Plus, got to the part where you enter your card number and the card was declined, so I called to order it. They claim they were putting the information back in. Then the card declined again, so I was told to call my bank. I did. My bank informed me that my card was good and there was no decline meant from them, so my card should go right through, so I called Boost back and told them what happened, they told me, "Oh ok", the order went through. I even paid for expedited delivery, for next day. Well then I never got the email to track the order, so on 2/24/18 called back because no phone came, they told me, "Oh it's been shipped. You should get it next day," but I paid for next day delivery for the 2/24 so I asked about my refund for the shipping.
She said, "When you get the phone call and we will reimburse the shipping fee", fine. So 2/26 no phone, so called and lo and behold another liar gets on the phone and says, "Oh it's been shipped." So today is 2/27. No phone so I called and another rep gets on and says, "Oh something went wrong with your card", at this point I was fuming so I asked to speak to a supervisor, someone got on the phone and apologize and said, "Oh we're gonna find out those reps and speak with them," because they shouldn't have told me that, but that's still not solving the phone problem or my card, so I said to the super since my card isn't working so they say, what other payment method I can use, only credit or debit card. I said, "Well I have the money in my acct and it's a Visa debit card but you can't take my card. She said, "Well you can go to a Boost store and purchase the phone."
I said no because the promotion is for online orders, she said, "Well you can try another card," I said, "Why? My other debit card is a American Express. Why should I let you try that when you can't get the other card to work, but I pay mine and my daughters phone bill every month with the card and you sure take the money then, my card goes right through, so I don't understand why I can't get the phone." The money is there and it comes right out as soon as you submit the payment. So I went to a store that sells phones and they ordered right then and there with the same card. Boost mobile is a scam, and needs to be looked into, about to take my services elsewhere.
If I could give a zero I would definitely do that. I would NEVER recommend this company. They lied to us about the signal strength in my area, they sold us phones that the manufacturer stopped making a month prior to us buying them, our signal has slowly depleted and we have only had this company for 7 months. They continually try to do "troubleshooting" on our devices to no avail, and we are left paying the bill for no service. DON'T WASTE YOUR MONEY!!!
This phone company is the worst I have ever been with. First the service was horrible and a lot of dropped calls. My 4 lte network was always slow and worst of all they took my money after I canceled and I have called 3 times to get my money back and they tell me I have to wait 7-10 days then I get nothing back as if they are keeping it. We are coming to no resolution and it has been a month. ** THIS COMPANY. NEVER WILL I BE A CUSTOMER AGAIN!!! They don't deserve any stars. If I could I would give 0 stars.
Horrible. Bought 2 iPhones from their website. When receive the phones they were both broken, scratched, inoperable. I called minutes after receiving them to inform them. They gave me a number to call for their warranty company 8448345579 Bright Star Insurance. I called them. They said Boost had to refund or fix issue and informed me that BOOST MOBILE was SCAMMING people by getting them to buy broken phones and try to get them replaced through them and that they couldn’t do anything now. I’m stuck with 2 broken phones. Spoke with lady named Kim interactive ID # ** claiming to be manager but she hung up on me 'cause I caught her in a lie, and Glenn Interactive ID #** and she blew us off and said she was gonna get us to person in charge but transferred us. DO NOT BUY FROM BOOST. SCAM SCAM SCAM. Now I’m out $600 bucks and stuck!!
Boost customer service can seem to only say 'we are sorry' but then never get anything fixed. Hours on calls and still same problems. Offshore call centers as well create problems. Data services are also not always the most reliable.
Do not go with Boost Mobile unless you are a left wing bat dung liberal. Every time I activate my screen they have more Libtard stories on. Mostly the racist Oprah Winfrey. Beyonce. Jesse Jackson. I do not pay for this trash to be shoved in my face. I pay for damn phone service. I will be leaving in March and going to Cricket. Avoid Boost like an STD.
I have called Boost Mobile and complained about receiving hundreds of the same text and follow the steps that they gave me to fix this issue only to have the same thing happened on the same day or the following days and called back again for a total of four times and did not have this issue resolved. I have terrible service where I am at and in town. The cost is not worth the headache and I will be switching back to AT&T. It cost more but the service is phenomenal. Do not use Boost Mobile for anything.
I purchased 2 phones at a great price. That made me skeptical - but I kept asking - if the service isn't good am I locked into a contract? I was told no. Well, the service is awful and I am in a 12 month agreement and they won't unlock the phones. But they keep saying it is not a contract. I have spent 2 days trying to solve the mystery of Boost Mobile. How do they stay in business? Customer service is a joke - you go through press 2/press 4/press 1/press 7 -- until finally you get someone who does not speak English well. To top it all off they are trying to kept my phone number - wouldn't allow it to be ported. YES. I AM LEAVING BOOST and warn you before you enter into a Non-Contract with them. If anything goes wrong... you are ON YOUR OWN. They just keep quoting policy - which by the way - you NEVER get a copy of! BYE BYE BOOST. STAY AWAY!
I visited the local Boost Mobile store located at 712 E. Avalon St., Kuna Idaho, 83634 on Sunday evening 2/11/18 and after remaining in the store for over 2+hrs after closing my wife and I left with 2 iPhone 6s at a cost of $50 each. Seems the push was on for the iPhone sale as opposed to having any discussion about one of the NO COST phones offered with a service changeover; ** made mention he was "all about the sale" and then added as an afterthought "but we're good with customer service". I revisited the same store on 2/16/18 to advise that I was unhappy with the iPhone operation; at that time, I was told I would need to speak with the original salesman ** to discussed a return. I had to leave town over the weekend and was unable to return until today 2/19/18.
It seems this ** wasn't as attuned to discuss a return, pretended to make a call to someone, and then told me that I would now need to pay full price for the phone I originally wanted, and that he couldn't accept a return of the iPhone despite what the paperwork claims; adding insult to injury he pretended to not even recognize me and at first denied I purchased the phones in this location until I showed him the receipt which he didn't even look at. I will note it does say 7 days which would have been yesterday but let's use some common sense in customer relations.... doesn’t say seven business days.
This is the exact same "used car salesman get them while they are hot approach" I have experienced with Metro PCS, AT&T, T-Mobile, and Verizon; e.g. as long as the company is on the cash receivables end of the sale then it’s all well & good, any type of customer service or responsibility after the fact is negligible. In my former world we used to make fun of those guys and with good reason. This is the precise reason I made this recent change in cell service providers in the first place emphasizing that I SPECIFICALLY asked about after-sales service noting my previous experiences. I will note I observed this ** making the same claims about this being a "good deal", "you could sell it on Craig's list for $300+", and numerous other nefarious statements to a group of potential customers while there today (Teenagers).
At the end of the day it seems a person can't seem to honor their verbal and/or written commitments unless there is a dollar that comes first, but I did say I would advertise for the Boost store, that's a commitment I am not a bit hesitant to follow-through with... FYI ~ the customers left the location without any phones after I called him out on his business practices...1 victory at any rate.
Since both the alarm system and ringtones was not working on my phone I took my LG phone to Boost Mobile for help. Immediately the sales agent suggested it was time to buy a new phone. Both he and another sales agent a female persuaded me to purchase a Samsung Galaxy S7. First they said since I was already a customer it would cost me $184.00 then they went up to $288.00 and said I was getting a bargain since the phone retailed at $700.00. When I returned in the evening for my receipt I was told that after paying in installments I would end up paying $422.00. To me that was very deceiving, "BEWARE OF BOOST MOBILE".
My 81 year old mother bought a phone from Boost Mobile. She used it for six months and then cancelled it. She was never told that if she cancelled her phone that her phone would remain locked. In fact we were both told for a year now several times that the phone was unlocked. When we tried to transfer the phone to another carrier, we found out that it was never unlocked. They can have whatever policies they want to, but they should not deceive and manipulate their customers. She cannot transfer her service to another carrier because Boost has control of her phone by locking it. Seniors are called "vulnerable populations". It is terrible that seniors are being taken advantage of. I have called and tried to resolve this, but I was also lied to and then they refused to let me talk to a supervisor.
Paid for a $3 daily plan on 2-7 that was supposed to go into effect at 12:01 2-8. As far as I know it did. I added another $5 (minimum amount you can add) that brought my balance to 7 so could use another $3 to pay for 2-9. Imagine my surprise when on 2-9 my service was off. I checked my account and they had taken $6 out on the 2-7 and only applied $3. So I complained and they said they would refund $3 and apply to my account for 2-9. What they ACTUALLY did was TAKE the remaining 1.50 remaining in my account (still not sure how there was only that little remaining...) and apply it to a "Service Increase". So really I just paid 4.50 for a daily service instead of $3. Not a lot but this is not the first time their 'refund' is not actually a refund.
After a month and a half my Moto cellphone stopped connecting to the internet, even though it connected to WiFi properly. When I contacted Boost customer service for help I got a 45 minute runaround. That only ended when I threatened to file a formal complaint. At that point I was given a service phone number to call which was supposedly Motorola. The company that answered apparently was some sort of repair facility, but not Motorola. Fortunately, that company did have Motorola's number. Motorola promptly replaced the phone at no cost. Three cheers for Motorola, but I have never had so much trouble with any customer service as with Boost in my decades of dealing with various companies. What an awful experience!
Last September, I was having problems with my phone working correctly. I asked Boost if I qualified for a deal. They said no. Upon asking which carriers phones I could use, AT&T came up. I ran into one at the mall. I liked how it was a good phone but unsure about it working with Boost, I called them to make sure before I spent 500 dollars on one. The first supervisor at customer service looked it up and told me that there was no doubt that it would work. After the guy that sold it telling me the active probably wouldn't work, I called back asked for a supervisor and said to please look up the IMEI number and 100% for sure if it works. They took about 5 minutes, got back on and told me that it was recoverable and that it would work but that I needed to get a special sim card available for 10 dollars at any Boost store. I paid 500 dollars for it.
I took it to a Boost store and they said there was no sim card that worked for it. I called Boost and was hung up on 3 times before I finally got a manager on the phone again. He said he apologized for the last manager but I needed to write an email about it that would go to their legal department. After calling back again, they transferred me to their retaining team. They offered me a J series, much much cheaper phone, admitting fault. I have only heard back once from their "back office" by a lady who asked me which dates my calls were. I offered to play back the conversations I had where I legally mentioned the call was recorded. They refused to listen to anything other than "their copy". I have YET to hear back from the one and only email to which I replied immediately. I was promised I would be replied to within 48 hours.
This last attempt out of the 14 emails was over a week ago. They should now own the phone that they promised me would work and should be liable to replace it per their representative's repeated promising it was ok to buy it. Today, after hanging up on me twice a manager said that he read that they were refusing to do ANYTHING to compensate my losses. I mentioned that without a phone, I lost 3 roofing customers. The total cost of the jobs I earned with getting their insurance approval was in excess of 250,000 dollars. I stood to collect 15% of those. Boost is responsible for those losses as well.
I have been battling with Boost Mobile for over a month. It all started with my Samsung J7 dying. I received an email stating that I was 3 payments away from an upgrade. Ok, I figured go into a Boost Mobile store and see if I could get a my upgrade right away. It's not like I did not pay my monthly bill on time. Hell I've paid earlier and sometimes extra. But no new phone for me. Tried to go about the new financing program. I qualified but they wanted me to give $150 balance in the store. Umm, no. So I cancelled my service. Started requesting my money back. It's been close to one month. I've been given the runaround, left on hold for close to an hour. To be given the same lie, the check is in the mail. Stay away from Boost Mobile, unless you like being screwed out of your money and sanity.
Boost Mobile expert review by ConsumerAffairs
Boost Mobile is a subsidiary of Sprint and is headquartered in Irvine, Calif. The company was founded in 2000 in Australia and New Zealand and became available in the United States the following year. It offers unlimited prepaid cell phone service for smartphones.
Boost Dealz: Customers who download and use the Boost Dealz app from the Google Play store can receive a $5 discount on their service each month. The app plays videos and shows ads every time the phone is unlocked. If users regularly view ads, they receive the discount.
Data packs: Customers who occasionally need extra data can buy data packs when they exceed their high speed data limit. Data in data packs is available for 30 days, and prices start at $5.
Incoming calls/texts on unpaid accounts: Boost customers who have not paid their monthly service charges can continue to receive incoming calls and text messages for 60 days.
Features: All Boost Mobile plans include call waiting, voicemail and three-way calling for free. Consumers can also add on boostTV, a television streaming service, mobile hotspot connectivity and phone insurance.
Music streaming: When customers subscribe to any Boost Mobile data plan, they can download one of the company’s partner music streaming apps and then stream music without having it use their allotted high speed data. Partner apps include Pandora, Spotify and others.
Best for: Boost Mobile is best for parents and budget-conscious consumers.
Boost Mobile Company Information
- Company Name:
- Boost Mobile