Bell Canada Reviews

I got so frustrated that I hung up the phone and tried again. Again, the rep. had an accent. I asked to speak to someone who spoke English well. He would not give me someone else... probably because there was no one else. He actually did speak much clearer and seemed to have a better understanding of what I wanted to do... alas... he was from the billing department and wanted to transfer me. Bell Canada how frustrating can you get???

So she called again when we got home and got another bull story. The supervisor she wanted to talk with told her they upgraded the system 2 weeks ago and her phone would have been no good anyway. A lot of people don't realize that they also put locks on your phone and to switch providers there is a fee to unlock it. We also found out $200 in charges later if you call a long distance number and get a busy signal or no answer they charge you for dialing the number. Bell will no longer be part of anyone in my family. My sons are switching and getting lower rates with more data. Bell are simply money hungry crooks with no concern or care for their customer.

My nightmare began in August 2016 when I tried to cancel some parts of the services. I went in person, I phoned for days on end, I escalated my case on the Bell website. Yesterday I figured Bell was billing me for a cell phone number I do not have. I have a heart condition that needs attention. I do not have the time or energy to deal with this endless problem. I regret the moment I walked into the Source. I am deeply disturbed and depressed by Bell's service. I cannot afford this situation financially or mentally. I wish to sue Bell.

I called and spoke to their Loyalty (!!) department, who could only offer an apology. Told them the other company was coming that day to install my new service, so don't bother trying to reconnect me and to make sure my bill reflected the difference in when my service ended. That's when the tech on the phone tried his best to tell me all the things this new company did not/could not offer. I told him he was too late, that his Loyalty department knew we were moving to a different company and they should have had us talk to him at that point, not the day of the installation. I thought it was bad form to speak badly of their competition because we were cancelling service. They used to send boxes and packing material for the return of their equipment, now they expect you to find boxes and pack the equipment properly, or you are liable for damage.

The woman on the phone told me I needed to wait for my final billing, said it would have an F on it to indicate it is the final bill (maybe she thought I was senile because I am retired). At this point, I think it is indicative of a word I would use to describe the company and the way they do business. I paid what I thought was the final bill, and lo and behold, my next bill came, and I am being charged for TV service for a month since the service was cut off and cancelled. I called, explained the situation, and the man on the phone said it was an error. He saw from my account records that I had cancelled and that I should just deduct that amount from my payment. That it was a billing error. So I did that, and here the next month, they send me an invoice to let me know I still owed that amount. I was livid!

Even though I had letters sent via mail with postage paid labels to return their equipment, dated November 23, 2016, someone in billing obviously didn't look at the information and adjust the account information accordingly. So yet again, I had to call to ensure they corrected the information. In looking at the number of BAD reviews Bell Canada has, a lot of it is from charging people for stuff they didn't need to pay. You have to really go through the bill with a fine tooth comb because these people will rob you blind. I am not sure if the other companies out there are as bad, but maybe they deserve a chance, as Bell had all my business and they royally screwed up and no longer seemed to care about my business.

These are the people who want to Delight you - their customers. What a farce! I am definitely not a delighted customer after 30+ years of dealing with them. The service from this new company is far superior to what we had with Bell. There are other companies out there who deserve a chance and people need to wake up and make Bell earn your business. Maybe then the company will realize it needs to improve the way they treat their customers. Like most other people, I gave them one star because something was required.

When I got home, I called Solo who put the phone back on line and assured me that they did indeed exist and no changes to my contract were required. Either the store clerk was poorly trained or misinformed or she was blatantly lying to me. Whatever it was this is the worst kind of customer service I have ever encountered. To make it worse, unless you are a Bell customer, there is no way to complain to them directly.

I asked specific questions and indicated I was not willing to pay more for extra GB's I would not use. I was assured there would not be any increase to my bill, and I would be receiving a faster internet speed for changing. I have now rolled my connection back to Fibe 25 and looking for a new IP service. This is the second time Bell has screwed me. At one time I had Fibe 10 with Bell, and one day decided to check the prices for increasing my service. Found out that Fibe 10 was no longer available from Bell, and the cost of Fibe 25 was cheaper than what I was paying at the time. No one from Bell advised me of this. For months I was paying for a service they no longer offered and at a price higher than the upgrade. I've been with Bell for a long time, but think it's time to shop around.

Turned out that I had already paid $6500.00 in 2016 and if I paid what they wanted now my total for 2016 would be over $7800.00. So I looked back at 2015. This is also sickening. Not as bad as 16 but over $6000.00. In total in the last two years I have paid Bell... Ready... $13780.00. WOW. They are the worst company I have ever had the nightmare of dealing with. They should not be allowed to do this to customers. What a scam and ripoff.

2- One hour of trying to explain to me what (pro-rated) means. 3- One hour of complete lies right to my face. Knowing that I was taken for a ride with this woman, I asked her to downgrade all my services to the absolute minimum (started TV package, lower internet & basic telephone). She recalculated the amount to a cost higher than what I paid 2 months earlier for a lot more services.

That was OK with me since all that I wanted is to gain a couple of weeks to arrange for services from a different provider. It was then that Gem threw another issue: $ 150.00 if I cancel my TV service. I told her that I have a confirmation from Bell that my TV service has no cancellation fee at all. She did not budge. Gem was a role model for a gem of customer service. She lies the way she breathes. Long story short I had no alternative but to accept.

Few days later I called to check how should I return the TV receivers that are Bell's. A gentleman answers. He asked why I am canceling. I told him. Within few minutes he was able to locate the offer GEM made (and GEM denied); said Bell will honor the offer Gem made and sent a confirmation email with the exact details of what we will be getting and the cost. He activated all the services per agreement and few days later he sent an email confirming that he will call once the new bill is issued to make sure it reflects what we have agreed to. Furthermore, he credit our account for the additional charges that Ms. Gem has taken the liberty to charge.

Bottom line: With Bell, ask for a written confirmation of whatever you have agreed to. What Bell sends typically is a transaction number. Do not accept this. Ask for a detailed email describing the services and the cost of each service. In my experience, the worst customer service I encountered in my life came from Bell (Gem). One of the best customer experiences I also had, came from a Bell too.

We drove to a store to get it fixed. They fixed each line but now I'm told I can't get my fab 10 back because it was an old plan and sorry but it's no longer available. A higher price plan is available. I was also informed that the agent gave me wrong information because the plan had to be implemented same time. Changes couldn't wait to coincide with my billing cycle. I came home now only to find out that I was put on a Montreal number along with my son. I called Bell now another two hours on the phone. I spoke to a supervisor who did not know what he was doing. I realized he did not know what he was doing and told him to leave our phones, not to make any change to my line because it was New years eve and we did not want to be without a phone. I just wanted to get my old number back. He wasn't suppose to touch the other lines.

Came off the phone only to find out that my phone wasn't working and now my son had my old number and his new Montreal number was not working. He went ahead anyway without my consent and mess up our phone lines again. I called technical department five times and no one was able to help. Imagine a teenager without a number for his friends to contact him on New years eve? This is unacceptable. What happens to Bell employees? Why aren't they trained properly? One job they had to do with one phone line and it turned into a nightmare. It's New years day and the issue remains.

I am now waiting until Monday to go back to a store. I am also waiting to see what they do with my bill and to see how they are going to sort this mess out. I am not paying a higher bill for this mess. I want my fab 10 back or the $62 plan that's equivalent to it. It's sad that Bell can do this to its customers and get away with it. It's a scam to get customers to pay higher price for less. If it was possible to rate Bell zero I would. It was a simple phone call with a simple request.

The network in Europe has more competition and works 10 times better. Our US counterparts sit pool side and chat all day long. Lots of competition and lots of pay for what you get networks. But BELL mobility sells themself as a premium carrier with a "screw them all" mentality and a "who gives a crap about" service attitude. All I can say is we Canadians are being screwed. Happy new year Canada. BELL mobility earns a 0 on my 1 to 10 scale of quality but the fat cats running the company and the Canadian government. Just sit back and laugh cause we just keeps pay our bills like good old Canadians.

However, why I am writing this review and giving a 5 star (only for this particular case) is because today, I got a call from a Bell Manager. She was just doing a routine follow up of cases at hand. So, she called and offered, for serious, the TV movie package (that the agent removed 2 days ago) free of charge, for two years, because, she acknowledged, Bell failed to duly notify me of the $25 movie promotional package. How sweet is that? What are the odds of this happening? Getting a candy from Robelus? So, decided to write this review.

Although the service provided was fairly reliable as far as being there when needed, with a few exceptions, the service at 3.5 average Mbps just no longer fit my needs and I made the decision to switch to Teksavvy. Teksavvy was happy to handle my disconnect from Bell and to hook me up with a new service 6-7 times faster with 3x the bandwidth for considerably less cost. Teksavvy set and confirmed with Bell for a Dec. 10th disconnect of my internet service. Bell then called me on Dec 2nd with a lie that my service would be disconnected on Dec. 4th. When I informed them I was unaware of any disconnection for the 4th, and they had the wrong date, they argued with me and said the only way they could change that date was for me to accept their new offer.

After much discussion back and forth, I accepted the offer so I would not lose my internet before the actual confirmed date and they were informed I would not be staying with Bell because I was in the process of obtaining a new provider. Soon as this call was done, they informed Teksavvy they had won me back and Teksavvy lost out. I confirmed with Teksavvy that was not the case and they were still going to get my business so they again rescheduled a disconnect date of Dec 10th. On Dec 7th I turned on my computer to this notice from Bell my internet would be cut off that night. Again I informed them they had the wrong date and I was told, there was no way change that date unless I agreed to accept a new offer with them.

Knowing they would again try to delay the process with my new provider, I refused the offer and told them my internet had better stay on until the confirmed date of the 10th. I even gave them their own confirmation number they provided Teksavvy with and they refused to acknowledge it. Subsequently, my internet was disconnected on the 7th. 3 days early. When I tried to have the issue fixed, Tech support and repair said it had to be fixed and turned on by the business office and he had no way to help me.

I contacted Teksavvy who, contacted Bell on my behalf to straighten out the issue. Within 2 hrs my internet was turned back on, but I had no access. I again called Bell and spoke to repair that informed me all information had been wiped from my modem and he proceeded to reprogram it for me and I again had access. After my day, I came home to find out again my internet was not working. I had no access. After 3 hrs on the phone with repair, they told me they could not fix the issue and had to send a technician to the house... but it would not be until the following evening when I was home again. I waited around the following evening and received a phone call from Bell that because of bad weather, they could not send out a technician. I looked outside and there was no rain and no snow. I checked the weather network to verify this so-called terrible weather in Kitchener, only to find out it was only cloudy and expecting light snow.

In my honest opinion, I feel Bell lied to me over and over about the wrong disconnect date trying to force me to accept new deals and stay with them. When that did not work, they made my last few days a total HELL and went out of their way to ensure I had no internet to use and enjoy. This caused me to be late with school assignments because the internet was needed. I am totally convinced this was all done to spite me for leaving.

Bell Canada tried using lies, deceit and illegal pressure tactics to try and force me to stay with them knowing full well they could not provide me with the service I now needed and required. Their spiteful ways in denying me my full internet service until the confirmed disconnect date is shameful and should not be allowed to continue with other customers.

I'm a busy person like everyone else with kids and job who cannot afford the time or money to get the runaround from a company that should be working to keep my business. It's a circus to say the least and the cartels of Canadian home entertainment services can kiss my business Goodbye!!! I try to support Canadian goods and services but Bell is the furthest thing from embodying Canadian values and ethics. The day will come when more companies offer internet and TV services in Canada and create fair value pricing through competition and maybe even treat their customers like actually valued customers!

Tuesday evening, the cable TV service began to act glitchy. It righted itself but yesterday morning the service encountered some trouble. Once it righted itself again, the internet service slowed to a long and painful and screeching halt. This was at 10:50 AM and at shortly after 2:00 PM, I had the internet back, but had to reformat a lot of things on my PC. I still cannot access my main gmail account. I don't know what happened to cause all this damage/chaos, but I am so fed up with Bell, the provider from double 'h' 'e' double hockey stick. For anyone considering this farce of a provider for any of the services it offers, please don't sign up with Bell. Putting up with Bell's incompetence and lack of support will age even the hardiest and youngest of us beyond our years. Avoid Bell like the plague that it is.

On top of that, they just told me I would have a penalty of 75.00 if I cancel since they gave me a discount for the initial installation and the initial email I got explaining the charges is no good since they do not go back 1 year to verify. BUYERS BEWARE. I understand why more and more people find themselves having to possibly see a shrink. I encourage you to please also share your experiences so something might get done about these unfair treatments and charges which most of us cannot afford.

The rep did suggest I try reinstalling my old SIM card, but it no longer works. At 8:15 PM I still did not have phone service and called the support line again. After 38 minutes with this rep (and disassembling and reassembling my phone, locating and trying the SIM in an old phone) she transferred me again to "Level 2" tech support. The line rang once and I received the Line Out Of Service Intercept message ("The number you have dialed is not in service..."). I hung up and called back the support line. As I type this I have been on hold for 37 minutes, listening to the world's worst Muzak (the same music repeats every 2 minutes and 55 seconds). Bell lost my home phone and internet service a couple of years ago. We stayed with Bell Mobility because of our corporate plan. If someone doesn't answer this support call soon I'm going to give Rogers a call.

39 minutes...45 minutes...50 minutes...55 minutes...ONE HOUR and still on hold. Does Bell Mobility consider this to be good customer service? Take an hour out of YOUR day and listen to your Muzak. For an hour. 1 hour, 5 minutes...1 hour, 10 minutes...1 hour, 15 minutes...1 hour, 20 minutes...1 hour, 25 minutes...I'm killing time and discovered that I can get my old SIM to work in another old phone I dug up. Old SIM no longer works in my newest phone. New SIM doesn't work in any phone and now my newest phone doesn't work. So thanks for that. AN HOUR AND A HALF on hold. You guys know you really suck, right?

UPDATE: I was on hold for 2 hours, 51 minutes, 28 seconds. I'd still be on hold but the battery went dead on my cordless phone. NEW UPDATE: At about 12:45 AM on October 23, I was finally able to get through to another customer support representative. I think I woke him up. It was like talking to comedian Steven Wright. Or Carlton Your Doorman. I explained the problem I had been having and he told me that the Level 2 Tech Support had left for the day and that he was the only tech support. I asked him what he might suggest to fix my problem and he said "the system" was down so he couldn't verify anything.

I also complained about the 2 hours and 51 minutes I had to wait on hold earlier in the evening. Silence. I asked him if he was still there. He said, still in a bored, disinterested tone, "What do you want me to do?". I asked him if this kind of on-hold wait time is now the norm. Could I expect this level of service from Bell in the future? "It's out of my hands", he replied. I asked him if a supervisor was on duty. He said no. I asked when a supervisor would be on duty. "Later on", he said. "At what time?" I asked. Finally, he told me a supervisor would be in at 9:00 AM. I told him I would call back then. "Fine", he said and hung up. No apology. Nothing. Just a bored, disinterested drone with zero interest in customer support. I escalated my complaint through the Bell Mobility website, but to-date (November 2, 2016) nothing has been done.

I had been having a problem with my internet since Jan when I switched to Bell. The technician who came to my home must have mistakenly disconnected my internet. This experience has proven to me that Bell Canada has serious internal problems and deficiencies that reflect poorly on the senior management teams. P.S. providing my order # will only show you the point at which I was able to get help. It will not show you the trail of the 10 other representatives I spoke to today. You have a lot of work to do to improve this service. If I had any other viable choice in service provider I would definitely have cancelled my account with Bell today.

I am on day 4 without internet. Appalling service. Speaking to friends and colleagues and this is a common story, Bell not caring about your service once you tell them you are leaving and canceling early. They are full of false promises and send out misleading information and emails. Do not trust them. Do not give them your money. AVOID BELL! It is NOT WORTH IT!

On the phone many times with Bell to correct all of their mistakes, 97% of which is spent sitting on hold, then possibly being hung up on. Their notes on my account are not updated and don't have an accurate history of events and agreements. Case manager assigned to call within 48 hours never calls. Wasting more time chasing Bell to fix their mistakes and feel like they should be paying me for doing this for them. Nice customer experience management, right? The funny thing is that I was happy with Bell and even mentioned this to them. Husband wanted to switch. I had planned to return and that was obvious. I guess losing a loyal long term customer and their business is not worth as much as a desperate grab for a few ill gotten dollars *right now*. Instant gratification at any cost. Understand this a loss, not a win. How short sighted!

Now my loyalty is lost. The case is in progress. I am the one who is owed money and looking forward to finding out how it is handled, and how Bell will manage mounting fallout due to this kind of activity on reputation channels. I hope this helps existing Bell customers to be aware of such activity and insist on confirmation of terms and conditions in writing, same day. Then, more importantly, to watch out for subsequent emails sneaking in with terms and conditions that you never agreed to which are to your financial detriment, especially if you have recently canceled services. Disappointed and disgusted that businesses are able to walk all over consumers this way. So shameful.

So now I try to talk with three agents but got no help, and asked for one the manager to call. They told it will take 2 to 3 business day, but now 3 weeks pass. No one called. I think this is not legal to lock consumers for another 3 years contract, once their first contract to finished. Here is my Bell account number **. I had lost trust with company, but now I should rethink about them before I call for new services and recommend them to others.

I spoke to Rep ** and she told me that she was making notes in the system and that the supervisor was calling me back to sort out my issue. The call never came. I call back today, October 21 and spoke to someone else. I had to tell the whole story all over again since there were no details in the system and no manager, nor a supervisor to take my case; once again waiting for someone to call me back.

Your service is the worst, you lie to your customers and have no respect for them. Besides all the time that as a customer I have to spend speaking to different people and waiting for issues to be resolved and the mental sanity of being lied over and over again needs to stop. I have been your client for 6 years, I have 3 lines with you and I have also had dealings with Bell via the companies I have worked for in the past. Look at my payment history and maybe you do not care about losing a client like me but I am ready to know what my penalty is for me to cancel my contracts and take my business elsewhere. Please look into my file, resolve my situation and contact me with a final solution.

I called to dispute these fees and the representatives April and Abdul were absolutely horrible and couldn't even comprehend the conversation. Once I finally convinced them to let me speak to a manager he told me because it was past the 90 day dispute period. I am completely disgusted by bell's customer service. I have always heard horrible things about over charges from bell, but I never experienced it myself until now. Trust me, do not go on Bell!!

The final straw is now... they took out the payment from my bank account 2 days before it was due. Well, I got the bank to return the funds, now I will take further legal action. The amount of stress that all this has caused (been having issues since May 22, 2016) is outrageous. You cannot call them because you get NOWHERE... AND I was put on hold for over an hour when I asked to speak with a supervisor. I finally had to hang up. Absolute horrible service!!!

Today, I have not been able to load my inbox almost for the entire day. My messages do not load and I was told, after being on the phone for a half hour, that there is a problem with the email system across the board. But they offered absolutely no time frame for resolving any of these problems. Bell.net email is absolutely unacceptable. We need to return to Outlook or to a new interface. If Bell cannot resolve this rapidly, I will have no choice but to give up my Sympatico email--which I have had for 14 years--and pull the plug on my Bell services as well. This is a disgrace! I encourage all of you to submit complaints to the Better Business Bureau. I certainly will.

However, when we called we were told we would have to pay a $150.00 dollars for 'deductible' to have a replacement phone sent out. Huh? Keep in mind that he had a iPhone 5 32 gig. Now, we were almost at the end of the contract, and if we renewed, he would simply get another phone for free, so why would we pay the $150.00. We spoke this time to a lovely lady who was extremely helpful. At this point, I was pleased with her customer service (this was my 2nd call into Bell for this issue), that I decided to forgive and let bygones be bygones and renew my contract at the same time and upgrade to an iPhone 6.

So, we receive an email saying his phone is on its way. I called a few days later (3rd phone call now) and was assured it was also on its way. His phone arrived and I had still not received an email for mine. I explained that and was assured again that it would arrive within the next 5 business days (4th phone call). 11 business days later I still hadn't received it, so I called again. I was assured again that it would arrive at any time. I asked the gentleman to please look at the phone that was coming and confirm that it was the iPhone 6. He says, no, it's an iPhone 5 and that the order was never placed for an iPhone 6. So I said, "ok, my contract on this phone is about to run out, I want ensure since the order wasn't placed that this contract will not be renewed." He confirmed that it will go month to month. I said, "Ok."

Now, while this was going on, I was trying to get his old phone backed up to iTunes to get the new phone working. I was running into problems so I called a lady at the Apple/iTunes help desk and she was awesome. When I was explaining to her how I had to read the screen she knew right away that the issue was a battery problem, and ironically, Apple covers that 100%, no deductible. She sent me a box to send the phone back and within two weeks, a new phone arrived. Had Bell employees been better trained, we would NEVER have been DUPED into another contract!! Oh, but it gets worse!! On Friday, I received an email on my phone number (both my number and my husband's are listed under the same account), saying that the contract has been renewed for another two years.

I called the help desk again (5th phone call) and after a LENGTHY discussion, found out that indeed my number had been renewed under contract. I reminded them that my phone was old, and that my husband had the new phone. The lady offered to talk to the "other department" and call me back (this was now 45 minutes into the phone call) on Monday. So Monday, she did call (6th conversation now) and told me that there was nothing that could be done. I said, "so you're telling me that my husband gets a new phone and no contract, and I have my old phone and the two year contract". I was told that I should have called her when I received the original email but now it's too late to do anything about it. I asked to speak to a supervisor and she told me the supervisor would tell me the same thing. Her solution, simply invest in another two year contract for my husband and he can get a new phone as well.

I have never dealt with a company with such crappy service and such accountability to correcting their own errors! The left hand doesn't know what the right hand is doing and you get different information every time you speak to a new person! A customer service tip: don't tell me you "know how I must feel". YOU did not get up this morning, balance full time school, full time employment, a business, a household, volunteer in your community (all wonderful things) then have to deal with this. You DON'T know how I feel and to assume that you do is EXTREMELY condescending. Note! I don't blame the people at the call centres who do their best to be polite and helpful, I blame the company ideology and training!

So the first of many issues I had was that they signed me up, without my consent, for a $5 a month anti-virus included with my internet. I quickly put a stop to that nonsense. They could see I hadn't even used it, so I was given 'credit' on my account. This was after me being a customer for a few months, so I have no idea how they just magically added this feature onto my account without so much as contacting me or letting me know.

Then a few months later after my promotional price is over, my bill magically goes up another $5. The only notice I received of this increase in price was a small (hidden) note in a drop down menu in my account page ON A BILL 2 MONTHS PRIOR to the bill they actually changed my price on. They don't have the courtesy to email me or let me know of this price increase, so I imagine they hoped I wouldn't notice. This was a permanent price increase on my services, it wasn't an added feature or anything. They decided to up my bill a few bucks, just because.

A couple months after that, the same thing happens! My bill permanently goes up another few bucks, all in the name of "Price adjustments support our continued investments in network, product and service enhancements." I find it very ironic that they are free to manipulate the price of my contract whenever they want, and yet I'm supposedly locked in to paying them for 2 YEARS. Them changing the prices of my bill should make the contract null and void, and I should be free to leave without any additional termination fees. But nope; they are happy to have their hooks in me and couldn't care less about changing the prices I originally agreed to. So after being a customer for not even a year, I was already pretty fed up. What kind of service company ups the price of their service and I haven't even been a customer for a year yet?

Fast forward to around the 1 year mark, and I decided to cancel my internet in favour of a more reliable provider. I followed their instructions for returning the internet modem to a tee. A month later I was charged a $99 non-return fee for my internet modem. Are you KIDDING ME. I looked up the Canada post tracking #, and there it was showing very clearly that the package containing my modem had been received by them. As a result of my bill being $99 more than it should have been, I immediately cancelled my monthly bill auto-payment from my bank account. I didn't want them taking that money out of my account.

After going through the usual Bell customer service charade, I had the bill adjusted and the $99 removed. But that's not all... So after I had the bill adjusted accordingly, I paid the bills balance manually with my credit card. But then 3 weeks later, guess what happens? They still take the full amount for the bill they screwed up on out of my bank account. So they forcefully still took that $99 out of my personal bank account even after my bill was adjusted to the correct amount by them. I'm not even kidding. I cancelled my auto payment on the 1st of the month, and they withdrew the money from my account on the 18th, almost 3 weeks later. WHAT?

Unfortunately I'm forced to call them again... They are unable to return the money back to my bank account, but a credit on my Bell account is no problem. The customer rep I was speaking with even had the balls to try and upsell me, trying to sell me internet (I'm literally calling about an issue THEY MESSED UP ON concerning my cancelled internet), and a cellphone plan. NO, I do not want to sign up for more services from Bell, why would I ever want to at this point? I was offered no compensation, no nothing. All I got out of it was a 'whoops'. I have email documentation of all of this, but yet they still couldn't just put the money back in my bank account. I got credit for it on my account, but I'm still left salty over it. Needless to say, I cannot wait until I can cancel my satellite service without being penalized $ for it. I will absolutely never do business with Bell ever again, and will recommend the same to everybody I know.

He then went into the hall closet where all of the wires are for my landline. He then left and I found out afterwards that he had disconnected my phone jack in my master bedroom. I called him back on his cell and he came back later the same day and he got that jack working again but then he somehow disconnected the wall jack in the living room and he couldn't get it working and he told me that he would have to come back the next day to fix it. I called him the next day in the am and he told me that he had been dispatched to another call. I then got very angry as this guy was wasting my time and he did not seem to want to correct his mistake.

I then called Bell repair service and spoke to a supervisor who promised to send out a technician in 5 days' time to correct the problem at no charge to me. Well, you might have guessed the outcome which was they (Bell) were not coming out so I ended up wasting 7.5 hours waiting for a no show technician from Bell. As well, no one from Bell called to say that they would not be coming. I then called Bell repair and I was told that a service ticket had been opened but since I was not a Bell customer the ticket was subsequently cancelled without anyone from Bell having the courtesy to call and notify me of this. I then called the office of the Bell Canada CEO in Toronto and they escalated the issue and Bell finally sent me a very competent Bell tech who had 8 years on the job so he fixed my broken jack in the living room.

Another Bell tech came about 2 weeks later to do the speed upgrade and that went smoothly. I then told Bell that I wanted them to compensate me for $200.00 for all of my time that got wasted waiting for no show technicians, etc. Bell finally agreed to send me a gift certificate for $50.00 so they couriered it to me BUT they never put the $50.00 on it so I had to call them back again to inform them of this issue so they finally uploaded the $50.00 on to my gift certificate. Based on this very negative experience, I will never ever go back to Bell and I will certainly not recommend Bell to any of my family or friends.

Meantime, the same day our dog fence was cut, neighbor on the other side of our neighbor had a line cut too -- their phone line -- because of Bell. The next day (yes, Saturday) a Bell service person fixed the phone line of the neighbor on the other side and at the request of our next door neighbor, came to inspect the damage to the invisible dog fence. He located the damage and said he could easily fix it. He called his boss who said, "NO! This is not a Bell problem." "It is a Bell contractor problem," he was told. So, here we had a technician was willing to make this quick 10 minute fix the next day, but he was told he was not allowed to. It was not part of the "job" he was sent to do.

So, 6 weeks later, after at least 15 phone calls to Bell made by me and/or my neighbor; at least 30 hours (I'm not exaggerating) of combined time on hold (personal time of mine and my neighbor's), and 5 different repair request "ticket" numbers, finally the Bell contractor came out and fixed it in about 10 minutes. It took Bell 5 weeks to contact the contractor! After the contractor called, he was on it in a few days. He would have been here sooner, except for weather-related problems.

Bell scheduled people to come four different times, and each time no one came and no one called. The ticket numbers -- 4 different ones were issued -- were useless. No one knows why the ticket numbers were lost from the system and there was no record of them. Each time we had to tell the story again! What the heck? No record of our calls? Bell was so incompetent. How can Bell get away with this kind of customer service? This kind of treatment is unconscionable.

I contacted chat right away because that would be an amazing deal. Chat had no idea what they were talking about and insisted I was wrong, as stated I had the screenshot and explained it to them in detail. I even walked them through the process on the website so they could see the results themselves. They still couldn't understand the what I was saying and wouldn't honor the price shown in the cart. Mistake on the website or not, you should always honor your offers and don't have chat reps that have no clue. A new customer who just purchased this online without talking to chat would have expected the $65 per month phone bill and received a $190 per month bill.

Never Never Never become customer to bell. They never sell Unlimited internet. THEY CHARGE you hidden charges called: Proration charges at the end, when you realize that you have been overcharged. It's better to subscribe to a small company with fixed bill for unlimited even if it is 60$ per month. Do not go to Bell. I am telling you, you will suffer and learned a lesson like I did. :(

Again early this month, I got another e-bill from Bell. I was confused and contact Bell with the answer my cable and internet was not cancelled!!! And Bell have no record of my cancellation calls!!! The agent told me there was some activities after my cancellation which is untrue since I disconnect all Bell devices once I switched to Rogers??? I wonder why I got the message of service cancellation before, and the answer is opposite once I raised my billing issues??? Look like Bell is reluctant to comply with CRTC new policy and try some dirty trick to charge one month penalty for previous customer!!!

I paid the 250$ deductible and when speaking with the tech from Bell I was never told to send the phone back to Bell (I still have the damaged phone). 5 months after paying and getting my phone, I saw a charge on my May bill of $650. This was after I had paid $450 for the month of April. I called Bell and at first I thought it must have been a billing mistake. But no, it wasn't a "mistake". Bell was trying to charge me for the first phone that I had damaged, apparently I had to send it back to Asurion, the insurance company. All this to say, I WILL NEVER PAY THEM. They are cutting my phone line tomorrow and will probably charge me for the phone since I haven't paid it in full yet.

LET'S DO THE MATH: $450 (April bill, Bell skewed me with extra data charges) + $750 (May bill, June bill, replacement phone) + $250 (deductible) + $35 deactivation fee. The grand total for replacing a phone and three months of cellphone usage = $ 1485. To summarize, I would rather do the following than deal with Bell again: Dive into a pool of piranhas. Cut my eye lids off. Drink a glass of acid. Slap a gorilla in the face. Play tennis with a grenade. Be a professional toilet cleaner. Do the moonwalk barefoot across a floor of 2 inches of broken glass. Try to fit a pumpkin through my nose. Watch the teletubbies for 10 hours every single day for the rest of my life. Live in an Amish society. Wear a sign around my neck that says: "punch me in the face, I don't mind." Sleep on a bed of hot coals. I feel much better, thanks Consumer Affairs.

When I complained about the phone not working well, they said it's a third party and they are not responsible for it. I had argued and argued but nobody was ready to answer any of my questions and the customer service agents got rude while I was requesting them to transfer me to customer relations department. I have had it with them, the worst service and their customer relations don't care about you so don't even bother talking to them. I am switching my service provider asap. If I had a choice, I would have given BELL 0 stars.

Needless to say, no one ever called, but the problem was in fact addressed. Other issues that I reported still remain unresolved. The most annoying is that it always flags an email for deletion. If you are not careful you may delete something you do not intend to delete. Another annoyance is there are little drop downs at the top of the page that appear if you hover over them, but do not disappear when you move the cursor off. Frequently when I am trying to mark an item, I actually end up opening the item. Never had this problem with Outlook. This is the only application I know of that separates inputting your password on a separate screen from your user id. A small thing, but when you add all of these irritations, very frustrating. I tried to find somewhere on the Bell site to send this feedback, but could not.

The app worked for 2 days and now we get the message UNFORTUNATELY, BELL FIBE HAS STOPPED... but it only stopped on the new Samsung Galaxy View because it works fine on the iPad. So, we called Bell and we were redirected to Samsung. We called Samsung and were directed to Bell. After speaking to 4 different level 2 at Bell who all promise to call us back within 30 minutes, we have yet to hear from any of them. Do not take Bell Fibe and do not purchase the Samsung Galaxy View. DO NOT WASTE YOUR HARD EARNED $. Thank you.

The unit worked fine for many months (6, I believe) and then it stopped working, I brought it in to a cell shop and they told me it was blacklisted as stolen. I went to the Surrey RCMP and Sgt ** looked up the phone and stated it was showing as fraudulent activity. I told him about the bill of sale verification and the Bell call, and the RCMP stated it was a civil issue, that probably he didn't pay his bill. I asked him why when the shop looked it up, it was shown as stolen, and as such I would have been the thief, and which was it? Fraud or stolen? He discussed it with others and stated that their database shows it as fraudulent and the issue is with Bell and the purchaser.

I then wrote to your Bell office in Vancouver on Virtual Way, after spending hours on in the queue trying to speak to someone about it. I had to buy a new phone and set this one aside waiting for a response that never came. My son just had his phone stolen and I thought I would give this another attempt. After hours in the queue, I spoke with Shey in the Philippines. After 45 mins, she directed me to the fraud department, where I spoke at length with Prevention Agent #**. I explained how I did due diligence in my purchase, and she was sympathetic but unwavering, stating If I bought a car that was stolen, would I expect to keep it? I reversed the scenario stating, yes I did buy the car, but only after verifying the bill of sale matched the person I was buying it from, as well as going to the RCMP/DMV/GM etc to verify it was not stolen.

With the cost of phones becoming so dear, it may be time to start a lean registry for these as they do other larger ticket items. I don't know what has transpired between Bell and the person I purchased from. What I do know is my good intentions and diligence is for naught. I paid a fair market price for this phone, and I am being penalized because he hasn't paid you folks, which I am sorry for Bell as well. However both Bell and I are deemed good citizens, corporate and personal and I am asking that you release this above-mentioned phone from the blacklist. I believe it's the right thing to do.

Worst of all, if you pass your data limit you are charged enormously and when you ask why they say there is a usage plus over usage penalty!!! You cannot set the internet to stop when data limit is finished. There is limit warning which you set to email you but does not work. We ask why it does not work, they say there has been a problem for a while! I have used as personal and business and both experiences were awful. I ended everything with them and made sure there is not a penny owing and yet they come up with another bill after a few months and try to get their hands in your pocket again. They sure do not want to have the least dignity.

I told my existing supplier, "I will not spend more 10 minutes on this with you, just give me your best price." In 7 minutes the answer was $99.86/month and "we give you an 8 channel recording PVR, our latest and best (previous was 2 channels, they wanted $10-20/month for more channels). Videotron said, "quote is good for 7 days." I then called my independent Bell store (lovely people), YES, THEY COULD NOW MATCH!!! Folks, I have just gone from $178/month to $99.86 for 1 year!!! I could have gone for $57.00/month for 6 months. FROM $178 TO $99.86 FOR MORE SERVICE!!! How can someone interested in your business do that to you? How is that going to make you feel about them as a supplier? Does it mean we have to switch service every 6 months?

But the heart of my complaint is about Bell's follow-up policy. JUST TERRIBLE! Yesterday I told Videotron, "Confirm, going with you." They said "OK, we will notify Bell, you do not have to do anything more." Next day, 3 PHONE CALLS FROM BELL, 10.30 am, 11.30 am, and 4.45 pm, ALL TELLING ME A TECHNICIAN IS COMING TO INSTALL THIS WEEK!! I said "no, no, NO!!!" I mean, is the left arm connected to the right?

My daughter's experience was the same but much worse. She recorded her BELL conversation with 60's-70's siding tin-men sales strategies. I listened and just could not believe, India of course, just unbelievable! Guess what, my daughter said "I want to think about before ordering" she starts receiving phone calls for the installation time, says "NO", repeatedly. Guess what, a technician calls 2 days later at her door at 8.30 am on a Sunday morning to install!!! (the competition was installed the day before!). What kind of rational behavior is that? Anyway, now I know why I haven't entertained BELL as a supplier for 10 years, they just lost me for another 10. In my opinion we need more competition ACROSS Canada, and policies to stop abuses towards Business and Consumers from these companies MORE THAN EVER.

Now, midway through our second month, the same thing has happened and we will probably be about 25 gb again. This is costing an extra $80-90 a month and I feel like we have absolutely no control over the data usage. This past Sunday, we somehow used 3.3 gb in one day while, at church, watching TV and entertaining friends for dinner. None of our 2 Ipads nor 2 Iphones are set to "automatically" do anything. Email is set to manual fetch. No updates are allowed. We are in our 60's with no kids at home. We don't have Netflix. Our habits have NOT changed in 24 months. And still Bell says we are averaging .73 gb a day! Double what it was on Xplornet. I am convinced Bell is calculating data usage incorrectly but cannot get any explanation. Either that or their Turbo Hub device does not work correctly. My calls to them yield nothing but patronizing commentary to the effect that I don't know what I'm doing and am at fault.

After hours of trying to connect with Bell, I was given every excuse as to why no one could help me (even blaming APPLE at one point)! I was put on hold several times; the connection was dropped twice; I was transferred to the wrong department, and finally, I was told that the department I needed was now closed for the day (this happened only after I had already been on the phone with them for almost an hour)! It was also only AFTER, and WHILE I was on the phone with Bell for over an hour, did I finally receive an email saying the order for the iPhone SE had been shipped.

I was told there was absolutely NOTHING they could do to help me. I really was given every excuse imaginable... I was told I could RETURN iPhone SE, but they would NOT be able to give me the advertised special if I decided to then purchase the iPhone 6 as the special would no longer be on at that time (they couldn't cancel the first order before it was shipped, and I couldn't order the iPhone 6 until the iPhone SE was returned).

I can't help but think Bell could do a little more for their long time customers. It's apparent they don't care about their customers, and it's only once they feel they have you somehow "hooked" into their service do you get the full scope of how unreputable they truly are. I'm ashamed to say, this isn't the first time I've experienced this horrible service from Bell. I can't KEEP making excuses for them though. Lesson learned! Hopefully others will read some of these complaints and take them into consideration when choosing their mobility service!

I called Bell who said that the installation man had in fact been at my house but there was some work to be done outside and they would have to schedule for another day! Seriously, I took the day off work to wait and they didn't have the decency to call and let me know this! Not one apology was forthcoming. Then the icing on the cake, "and by the way, the deal we quoted you was a mistake. It's going to be $69.95 a month for two years." "Are you kidding me?" I said at which point the rep hung up on me. The next day I had a call from Bell saying "are you happy with the service we provided you?". Absolutely unbelievable. Never again.

In March my wife AGAIN gets a bill that should be in my name. I call Bell for the 3rd time and spend over an hour on the phone talking with 2 different customer service agents and it appears to finally have been achieved. I asked to speak to the customer service representatives supervisor in hopes that they would be able to explain to me why this has happened three times! After finally getting put in touch with Alex (employee code **), it took a heated back and forth for me to even get an acknowledgement from Alex that Bell did not correctly transfer my mobile account. This is the customer support loyalty specialist who I had to berate until they admitted fault. As soon as possible I will be cancelling my Bell mobility account. I have never been this poorly treated as a consumer.

We received a email statement with incorrect services and total amount. We contacted Bell upon receiving incorrect bill and the sales representative said they would look into the situation and call us back. This evening we finally heard back from Bell 2 weeks later, a sales manager Marish id # ** who was extremely rude, unprofessional, and uneducated on our promotion. She told us that our promotion would not be honored. We are requesting that someone with authorization contact us immediately regarding this very inconvenient situation. So far our experience with switching to Bell has been horrible and disorganized on Bell's part. We need this situation to be resolved as soon as possible.

I got bounced from person to person - twice put on hold, got disconnected, and had to start all over again. After almost 2 HOURS of this and no one able to tell me how it happened, I finally got a manager in tech support. He was the most obnoxious person I've ever talked to! He wouldn't listen to a word I said and kept talking over me, saying the same thing I'd been told for the last 2 hours "our system shows..." He said I used it all through the day, not at midnight. When I told him I'd already been told it was at midnight, he went ballistic. "Who told you that?! I need to know who told you that! What was the tech's name? They need to be trained!" Yeah, because he lied to my face and, I guess, wanted to tell his people to stop telling the truth to customers. If I'd used it during the day as he claimed, I would've received a "50% usage" warning like I always do. I never did.

I also checked my usage as 6 pm and I had 34 GB left. I received only the "90% usage" warning at 1 a.m., an hour after I'd unplugged the modem and gone to bed. Clearly, not used during the day. But all I got was "our system shows your modem was plugged in." I unplug it every night and have ever since I got the thing years ago. No one could tell me anything other than "our system shows..." I guess it's not in their realm of possibility that there could've been a glitch in their system. Like talking to a brick wall.

After Mr. Obnoxious started talking over me again, telling me the same thing over and over, I'd finally had enough. I asked to be connected to customer service to cancel my Internet. He said "no problem" and I was put on hold, then disconnected, now for the THIRD time. The woman at customer service listened, but could do nothing - or at least SAID she could do nothing. She offered me the grand sum of $3 off an $85-a-month bill for the next 10 months if I stayed with Bell. Or even more if I got Bell TV. Like I'll ever get any more services from Bell after this experience. I took the deal, but as soon as I line up another provider, they're history. This is the way Bell likes to treat its customers of over 30 years. Don't ever go with Bell for the Internet. Or anything else, for that matter. This isn't the first issue I've had issues with them, though this is definitely the most appalling.

The senior manager at Bell Maureen told me doesn't matter as it is just a name and mailing address but when I called bell it was no longer my phone number but Lloyd's linked to the account. Also if he did get my mail for a year he would have my account number and be able to go onto online account and get more of my private information. Problem is I tried to tell them I have always gotten my bill at this address but they refuse to believe they merged my account number with his information. Here is more help if you look at all the bills I ended up paying just over 300 that was not mine but they only decided to charge late fees in February 2016 1 year later for a total of 6.50. Obviously my theory is correct and something happen to merge account as I am pretty sure if I owed bell for over a year they might have do called and charged me every month I was late.

I even tried to show how I decreased my payments because I took theme packs off and started paying 9 dollars less. I asked "why would I do that". They said "we don't know". Last I asked them to tell me what address was on before Lloyd **'s address. They told me ** which was my address 3 years ago. So I asked "when I called up because I wanted my service moved to Lower Bedeque I just had you leave the mailing address at my old home". Senior manager Maureen yelled and said "it was just a mailing address". Do not destroy bills after they are paid especially if you are dealing with Bell Canada as they obviously are doing illegal things with accounts to steal money from good customers who always pay their bill.

Feb 18 2016 statement says 1.00 credit. Your bell services (ended 2015) total $2.36 (-1.00) = 1.36 balance due still. I had a credit and they bill me 2.36 for my credit they owe me. Balance owing 1.36 on Feb 18 2016 statement. Was forced to pay $10.00 even more. Need this crap to stop! Not looking for my next bill where they think I owe them on my credit balance. There better be a refund in the mail or I'll write a review on them on every planet in this galaxy.

Yesterday, my internet service died. My modem was telling me that the remote computer wasn't answering. I checked Bell's web site from my cellphone on their Service Status page and it said "No Issues" for my pathetic dial up service so I called their repair number. I was told that the servers were down and would be back up in a while. Sounds about right. Several hours later still no internet and same error message. I called them back and explained my situation complete with error code numbers and descriptions... Rep #1 (total 30 minutes and several on holds) first tried to tell me that it was my equipment. I asked him politely not to go down that road as previous reps have tried. (more on holds) He then told me that my services have changed and require "re-initiating". I never asked for nor authorized any service changes.

He put me through to Rep #2 (total 15 minutes and 3 on holds) who told me that he'd never heard of such a thing as what Rep #1 told me. This guy worked in billing and was only able to confirm that there were no service changes on my account. He did inform me that Bell is actively discontinuing dial up internet but that couldn't be the problem because I would have received a notice in advance. He put me through to Rep #3 (total 40 minutes with several on holds) Never mind that he's not the tech for dial up - he's a fibe tech and not sure why he got the call passed to him but he's going to try and help me anyway. It took the full 40 minutes, with one hang up on my landline so he could call me on my cellphone while I tried to unsuccessfully get online for him to write up a ticket for the problem.

So - repair ticket finally in, but now I have a couple of major concerns. Who requested service changes on my account and what do you mean you're discontinuing dial up?!!! I live in the middle of nowhere and options are limited. So I call back to talk with someone who can answer these questions. I get Rep #4. She re-confirms that there are no service changes on my account (but it took her almost 20 minutes and 3 on holds to get that information... very strange), she also confirmed that dial up is still being offered in my area although she either would not or could not tell me for how much longer... then she tried to sell me another service that I didn't ask for. Magically within minutes of hanging up from the last Rep, Bell's server was taking calls!!!

You don't need to hit me over the head with a stick more than twice... this whole thing stinks of changes Bell is once again making and not telling anyone about. Within minutes of hanging up with Bell I called Xplornet and they're coming Monday to install. Once that's done I'm kissing Bell goodbye. I only need my landline to access the internet and I already have a cell. When I get set up with satellite internet I will not need the phone line or the dial up service (which really sucked anyway) and my total communications expenses will actually decrease per month while my surfing speed with increase exponentially.

My only thought now is what sort of grief Bell will attempt to create for me when I cancel those services. I'm hoping for the best as I am not tied into any contracts but after reading a few posts here I fully anticipate that they will turn into some form of morphed, forked tongue, vampire-mosquito... with really big feet. Lol! Weee!!! I'm almost freee!!!!! Maybe it's just me - but everything looks so fresh and green and smells like mint.

After waiting until the billing period, I never received the promised bill. I thought maybe it just missed the proper time frame and proceeded to wait for the next billing cycle. I then received, in the mail, a final notice of my account. This was received the day it was due and they expected me to pay it (good thing I saved the money needed for the bill!). Not happy with Bell Canada and would not recommend them to anyone and would recommend that if anyone uses their services to cancel and go to a different company!!

After arguing over the phone with 3 of these ladies harassing us I decided to call Bell myself. Long story short I spent 4 hrs--4 HOURS on the phone sorting this. Was passed through five different people until I got one that could actually DO something for me, turn out I was somehow being charged for a bunch of sports packages I didn't order. No problem bill dealt with and I should get a hundred and some-odd dollars credited to my account. Fine and good problem solved right? WRONG.

On Jan. 4th I receive a bill for $572. So now I start really looking into it. Turns out that for a service that was supposed to cost me $142 a month I've made over $3000 in payments on according to my online banking (that's not even including the amounts paid from my wife's account). I did order two sports packages with a month or two left in the season which are less than $300 total (full season) but even still at $142+50 (let's throw the cell bill that's not supposed to be on there in just in case) (142+50) x 12 = 2304 +300 (sports packages) = 2600 an overpayment of 400$. Now keep in mind I haven't factored in the payments my wife made from her account, the $300 deposit we put down or the $100 I was supposed to receive in credit. So now I don't want to spend another 4 hours on the phone with people who barely speak English or French. I mean we have two languages in Canada pick one lol.

So I decide to use the online service. All the nice online operator can do for me is fix the spelling of the Name on our account which they've had wrong for a year (also asked to change numerous times) and direct me to call the company again. So needless to say I haven't gotten around to it yet, but I did get a bill for Feb. 2nd $942 NO JOKE and that's what finally prompted me to write this review. Oh also I'm locked into a two year contract somehow that I never agreed to. I found this out when I asked to have my service disconnected during the aforementioned 4 hr phone call. It's a shame that this will now probably affect my credit if I don't pay the bill. If you do the math that's a lot of money I'm getting burned for. So I'm gonna have to either pay it or look into some other action to take. I'm anticipating paying the ridiculous bill will still be cheaper than hiring a lawyer.

Second problem was the Bell Mobility. I called about the same time my Telus account expired to see if it was worth switching. After speaking with a sales rep named Olivia ** or might have been **, I settled on a phone and an offer. The call took over an hour, her accent was extremely thick, should give you an idea of the patience I have. I was to pay 50 dollars plus tax and agreed to pay in a few days. The SIM cards arrived quickly for my existing Telus phones, which I had paid to have unlocked previously at a cost of 150 dollars plus taxes. I called to pay for the phone but she (Olivia) did not respond directly or to voice message. I tried for about 10 days without success. I decided to call through bell but was told only the sales department could help me. I had already discussed a cancellation plan with Telus so my phone's went dead and I had to phone and reconnect. The original date of the Bell call was Nov. 19 2015.

Beginning of December, by now still no response. The call center gave me every excuse from holidays to a story about the phone system not working. And apparently ONLY that department could help me. I called 10-20, maybe 30 times. A few recorded notes in the call, most did not. Eventually I decided to cancel. The cancellation department contacted Frederick ** and gave me the email address ** to solve this problem. Frederick, I was told, is the supervisor for Olivia's department. This was a Friday. I waited the weekend and a few more days without response. Called back again and again, same stories.

Finally, about 2 weeks later, Olivia calls back and I try to proceed but made the error of missing less than one dollar on my credit card. Off by a few cents, we could not continue. BELL DOES NOT ACCEPT VIRTUAL VISAS, so I had to wait again for my credit payment to go through. Approaching 3 weeks of decide, forget about this. She offers the phone for free.

So like any good Christmas shopper with three kids, I max out my card again. She calls back later that night saying she needed the money again. Too late it's gone. Over and over with no hope in sight and a sore throat with 3 weeks of wasted time, I cancel for good. She called back again with something I couldn't understand and I just hung up. I did try to make complaints but apparently they have to go through the supervisor who refuses to take my calls or respond to email.

Oh yes, I forgot to mention the trick she tried to play. I suspected she was telling stories so I attempted to get a different rep from the same department to fix my troubles. I SPECIFICALLY ASKED NOT TO SPEAK WITH OLIVIA. THE REP TOLD ME SHE FOUND ANOTHER THAT WAS NOT OLIVIA. But guess who answered the phone, Olivia. She lied to the cancellation department and pretended to be somebody else. I recognized her voice, asked to speak with somebody else. She gave some excuse about something I couldn't understand. A shouting match again. That was just before I cancelled. In the end, in short, Bell is trash. Their support has gone downhill. I tried twice to get service from totally different departments a year apart with nothing but nightmares. Couldn't even complain about it. The ombudsman, the Corp. office, the supervisors, all blame each other and I went 100% ignored.

If you are a Bell supervisor/complaint ambassador that can field my complaints, feel free to contact me. Until somebody loses their job, I'll continue to talk trash about you. You wrecked my day, my week, my credit score, my Christmas. You cost me 150 dollars + tax. I have a breathing condition affecting my speech and you literally made me die sooner. No joke, as was explained on the phone. I can't raise my voice without physical damage to my insides. This phone was for my wife to go back to school but still be confident I am OK at home. Wrecked that, didn't you. If I had my way, Bell would be dissolved and converted to a 7-11. I'm sweating and coughing as a write this. Out of extreme rage about the way I was treated. Physically with no voice left, the Web is all I have left. End of rant.

UPDATED ON 01/20/2016: You might have seen my review dated December 29th 2015. Never received the service. Was told many times there wouldn't be a bill until the numbers were ported and my switchover from Telus to Bell was complete. Yesterday I received a letter from their collection dept. For just over 190 dollars. When I phoned them, I was transferred to billing who verified the account was indeed in error and credited the amount to zero it out.

Later that day I received a call asking me about the bill and to verify my info. I refused to give any info and was less than polite before hanging up. They tried to call me again a few hours later. I didn't pick up. I asked them to draft a letter to the bureau explaining the error and to remove any bad strikes. Today I started getting calls from Aro collections? Wow.

The 6th time I called in I spoke to a supervisor who told me the ban was put back on because their machine reads billing every hour or so and when it reads that someone owes money the ban goes back on. The only way to get my line active was to make a payment, which I couldn't that's why I made the payment arrangement for the day I got paid. The manager was not helpful at all. He just kept repeating himself and he didn't care that I was told different things by multiple people! BELL IS THE ABSOLUTE ** WORST. I will be switching to another company right after I get my phone unlocked!!!

There is almost 1 in the morning and the guy on the L-2 support begin to question me why did I call so late. That's when I exploited. I tell him that I spent all the afternoon on the phone and restarting the modem as I was told to do. That I wait until midnight to see if the problem was corrected. I explained to him the moving date error that cause all the problem and he tells me that the moving demand is still on the system. And that is why I don't have my services and that the system they use is about to close and he could do nothing. That I have to call back. That's the worst service ever I have received.

After two years convolving my wife Bell is a good company, I had to call a couple of times because an invoice problem. Even when I accepted to pay more because their mistakes, this time is the last one. I can't stand somebody to question me why do I call them so late when actually I shouldn't have to call them to fix theirs mistakes. Too bad and lousy service. Not serious at all.

Unprofessional customer service reps providing me with conflicting pieces of information. Absolutely infuriating. I finally called enough that they put me through to the higher management. This neanderthal tells me after 2 weeks of trying that the earliest time they can fix the cable work would be late January next year (2016). Meanwhile I'm calling from from late November to mid December, 2015. This company is garbage and their staff don't know what they're doing. Never doing business with them ever again.

The bill kept crawling up every month, with NO explanations, and poor services. I just lost it, fought over the phone with incompetent agents, got nowhere and gave my 30 days notice. I switched to Videotron, and I could not be happier. They don't pull these games. The rates are fixed and you call once every 6 months for a new promotion and they find you the best deal. $30 for home phone service with Bell, when Videotron offers it for $9.95. Bell, it started when you took the credit for inventing the phone when it was Marconi.

Then you proceeded to screw every Canadian so you can line your pockets and monopolize the industry once technology kicked in. I think this company needs to be cleaned up from the top. They build lavish offices and buildings with insane overheads, clearly with the millions they steal from customers every month. They make a killing in interests alone and can buy the best of the best, while their customers continue to call in and get the run around month after month. I don't get people who are paying $200+ a month for their crappy services. There is so much better out there.

Still after these two years that I have switched they continue to send me unwanted mail and phone calls to get me back. Just one week after I settled with Videotron, they called and begged me to come back. Their offers were terrible and I told them I will never go back to them because they had years to fix it and prove their honesty to me. They insisted that they would match the competition and give me great services. I could not have been clearer that they had their chances. I told them not to mess with my rates and keep them fixed and I would stay on. But they did not keep their promises and played these games that wasted so much of my time, health, peace of mind and money that I just could not take it anymore. I know 2 other people who have problems ongoing like this with them. They call every month and argue uselessly to adjust their bills. This is NOT NORMAL.

For all those who fear switching, trust me it was easy. I had plenty of time to switch my emails and had I known how easy it was, I would have dumped them years before. The fear of losing my emails, which were linked to sites and work, prevented me from doing what I should have done. DUMP THEM. Dishonest, poor service, why stay on? Oh another issue I had with Bell was the emails. They often did not work send and receive in Windows mail. I would call and spend time over the phone with incompetent agents who would never resolve the issue and it would be their servers all along. Guess what? With Videotron, this issue has never happened in 2 years I am with them.

One time, this is classic... I was in process of doing a reboot to assess yet again another email issue, and I had one idiot tell me to click some F key which according to my laptop manufacturer instructions would have wiped out my entire operating system in that particular situation. Luckily I didn't click it because my gut was saying "don't do it". I knew it was something that you don't do and had nothing to do with my emails! And pressed to find another solution. When I told the agent that his instructions were fatal to my laptop, he acted indifferent and changed the subject like he did nothing wrong. Had he caused my PC to be wiped because I did not have sufficient knowledge, I would have had a serious cow. The stories are endless, but they have sucked enough of my time. No more. Stay away. Live life worry free with another provider.

So at first I just decided to cancel my internet and TV service. (Horrible mistake on my part. Should have canceled phone as well.) So upon canceling my TV and internet, I was curious to see what my phone bill was. I was shocked to see the bill after taxes was just under $100. Just for phone!!! Which is unheard of. I contacted Bell and they made up these excuses about how the bundle reduced the price of the phone. Their bill is not very easy to read either and they did not tell me about how my rates would be affected when I canceled my other services. Some of the mistake was on me by not checking before I canceled, but I at least to rate their customer service as somewhat decent they could've explained my options and what would happened. Instead they just go about canceling two of the services and happily overcharging me for the only service I had.

After seeing this I had come across a few companies which offer way more features than Bell offers at a fraction of the cost. Goes to show how much Bell overcharges their customers. And their long distance plans are ridiculous. Their base plans cost so much and don't have any features, so I wonder what I am actually paying for. I would not recommend Bell to anybody, no matter how good the deal looks. It's not worth it. Their promos may look tempting, but after it expires, be prepared to see your bill increase significantly.

Today, Wed 11th Nov 2015 I wake up to my email address closed. I call Bell at 10:27 am. The agent looking into this says it will take 24-48 hrs to retrieve my email address with all its contents! Rest assure I will not recommend Bell Canada to anybody I know and I will let everybody know the level of incompetence at Bell Canada in all of my social networks. One or two mistakes can be understandable if accompanied by an apology, but so many consecutive mistakes are unforgiving!

My account billing history has been a mess since Aug 2015 plagued by all kinds of billing errors, technical installation errors for my phone & internet services at my new condo, and errors of ghost accounts being reactivated and billed to me, that lead to the deactivation of my email address and inaccessibility for 24-48 hrs until Bell technicians can sort out this mess! All of these issues rectified not before I waste hours of my valuable time over the phone, between agents and wait times! If I must take a guess, since Aug 2015 up until this date, I must have placed over 30 calls and wasted about 15 hrs of my time! I am a VERY UNHAPPY, loyal customer since 2003.

For the first two years we dealt monthly with Bell Customer service delays, insults and insinuations however going into the third year we've escalated our complaints to the senior customer care service and the CCTS amounting to no resolution whatsoever. Though Bell says that everything possible is being done to resolve the situation nothing has changed. Given the remote location we need the service for emergencies and there are no other landline service providers or mobile service providers operating in our area.

So I called Virgin and they told me to use an unlock company online. And so I paid my money for an unlock code with them, and still nothing! I deal with Telus and Bell Mobility will NEVER see a dime from me. I am basically left with a useless phone that I paid 150.00 for. I am on a fixed income and I need this phone for personal reasons. I've dealt with a lot of cocky people before, but Bell has taken the cake on this one. I don't know what to do. I took it to another private owned cell service repair and they want 90.00 to unlock it! I can't afford 90.00!

I'm not going to stop. I will keep trying alternative methods until I get this resolved. The only problem is, I need the phone ASAP. Please make sure you purchase an unlocked phone and please don't give these greedy, ignorant people your money or your time. I'm so upset with this whole thing. I feel like Bell could care less about my situation. Guess what? I could care less how much I drag their name through the mud. Big corps. making tons of money off the little guy! Looks good on you Bell...really good!

I will make sure no one in my family EVER does business with you in the future, which is a shame because I have a lot of people who use a lot of electronics and service plans... but you will never see a cent from any of them! Oh and when I called Apple, just to speak to a rep is 35.00! Blows my mind. These people think they can just do whatever they like and get away with it. Well, here is one person who will not allow that to happen. DO NOT USE BELL for anything.

Overall very bad customer service!! I have everything with Bell - my home, cell phone, television and my internet. I'm willing to switch everything. If Bell doesn't fix my phone soon I will be switching to a different company. Bell is not worth your money or your time. For anyone who is looking at getting Bell don't, look at other companies who will treat you better. Don't have a Bell account. It's not worth it. I will probably be switching everything to a different company that is willing to help me when I need it.

I was promised back in May 2015 that on June 9th they would cancel my contract, which is up on Dec. 17th, 2015 which is the first time anyone has ever offered to do anything. Usually it is "sorry about your luck - these are legitimate charges and they are staying. Pay up or we will cut you off." Which they have done 3 times because I do not want to pay all this extra money. Anyways I called back on June 9th and there was no recollection of this call and "Julio" who I spoke with they have no record of. So it was too good to be true and a lie. So needless to say they are not getting any more of my money and I am not even waiting for the 2 more months as I can't go on another second!

This last one or so I've been talking with the guy who originally signed me up and he tried getting a better plan but not what we agreed on in the beginning. So I called in and the last time I called the guy on the phone said "what were you promised?" And I said $140 after tax he said "ok it comes to $146" and I said well that's still not 140. So he said he would credit it and it will be 140 from now on. Well I just got my bill and it's nowhere near 140. After calling in and asking why it wasn't changed the lady said it was just a one time credit. This is bullshit. Don't go with this company. They are liars. Go with virgin. Virgin is a great company. Now I'm looking at over $1000 to cancel with bell.

Now it gets even worse. I signed out of my email account and went to my favorite's drop down box and just for the hell of it clicked on my saved Kijiji link... yep, Bell redirected me right back to the same Bell page asking me to phone them! No matter where or what link I clicked on to go to some other page I was redirected to the exact same Bell Canada page. They had control of my PC! I don't think this is legal! They have me pissed off now!

The story doesn't end here. On August 22nd, 2 days after I placed a cancellation order. Bell calls me back and some guy from the loyalty department gives me a rather hard to decline offer. I am being offered maximum speed internet, television with 15 choices of channels, and the telephone for $113 + taxes deal. I accept it and the guy puts me on hold to finalize the order. Turns out I was put on hold for over an hour and the phone ended up cutting out. I call back later that day to see if my deal was ordered and the lady speaking to me is telling how the deal wasn't complete. The deal she is talking to me about seems different and the speed is not the fastest one for the internet. However the price is the same so I keep it as it is and I hang up.

Today I called back because how things ended last night seemed confusing to me and I wanted to have a clear explanation on what I had and how much I was paying. The lady tells me she has to make a new order to see what I have and tells me how she has better deal with her password and etc. She ends up talking to me about my old expensive deal and is telling me how I am paying 138+ taxes now. She was never able to tell me what I had specifically so I decided to cancel because this was too complicated and every single agent gave me different prices and services. Turns out the cycle for my services restarted and I have to pay an extra month worth over $180 on September even if I were to cancel.

All this to say that if I had cancelled on Thursday and not accept the deal given to me on Saturday (which was clearly some BS!) I would not have to pay an extra month worth of ** services from Bell. I feel like I have been ** in the ** on that one and this is clearly how it feels every month when you’re with Bell. Prices are never consistent and even if you’re given a good deal, it's only for 6-12 months - after that you'll have to call back every time and complain to get what you want. (Not to mention every year they raise their services prices without telling you.)

Bell refused to remove the charges until I caught their supervisor in a lie and this is after Bell had sent my Bill for collection by an outside agency who was calling me all hours harassing me to make the payment, which I refused. After I again spoke to a supervisor she confirmed that Bell had removed the charge and called the collection agency to have them stop the calls. Again I cautioned Bell about their practices and the fact they knew very well that all the items that was being shipped to that address but still went forward to try and force me to make a payment.

Just received another bill and again the bill is totally out of line. There is a long distance charge for 51.74 for a carrier called TAZOKI PTE which is a Singapore company in the mobile entertainment business but it is also show up as a scam from a Ghana based fraud network. I know this because I have been involved in compliance and due diligence all my life. This TAZOKI PTE show up all over the internet as far back as 2013 and is a known threat yet still Bell puts the charge on the line and in my conversation with a Bell supervisor stated that this is the first they heard of this and that the call came from my number which is also a lie since Bell also confirmed that no call was made from my number.

The first supervisor hung up on me when I insisted on him giving me an answer as to why Bell will knowingly 1- Have me sent their equipment to the wrong address and plead innocence and 2- Knowingly put a fraudulent call on my bill in hopes that I would pay it. How do I know that Bell knew of both incidents is because I personally call the first address and they confirmed item no.1 and in regards to item no.2, I asked the Bell Supervisor if she can check if there has ever been any calls from my number to the 900-783-3030 number and the answer was that there was no calls from my number to that 900 number. Fraud Alert: Be on the alert of TAZOKI PTE long distance number 900-783-303. Make sure to always get a Bell employee number and a reference number, does not matter how many supervisors you speak to. The services I have received from Bell has been nothing but a nightmare that does not want to go away.

I am always charged for going over data. The one time I did go over my data we made an arrangement and everybody was happy. Besides that one month, I never go over my data and I use Wi-Fi everywhere I go. The next month they said I went over and I didn't. They admitted their mistake and said they would credit me. The credit didn't happen and on the next phone call they had no record of it. Seems like a waste to complain as nothing will be done with it. I won't be helped, but readers can be forewarned.

One time my payment bounces because I was on holiday and forgot to transfer money into my expense account. They call me saying they need more account numbers as my payments keep bouncing. It was one time and the second month these moron withdrew 3 times the amount without being able to reverse it. However one agent tried fooling me again by said she could the second one I spoke to said no I couldn't. Honestly DO NOT CHOOSE Bell. Save yourself. Read the complaints here - they are ALL TRUE! Rogers was way better - they charged more but they were honest about it. You get what you pay for so I guess it's all my fault coz now I'm stuck in a two-year contract but the agent accidentally only gave me the promo for one year till Feb 2016!! Bell is the worst and I will honestly say this to everyone I know and I'm surprised at how many people agree... wish they would improve but they're really not.

It all came to a boil a month ago. Our internet was now going out for days at a time, when I made the long dreaded call to Bell they were very very sorry (as I'm sure all none Canadians are trained to say). After being passed from one rep to another, a tech I was told was on-site at the box. The tech called me and asked what my modem was doing as I told him. We then started small chat and he said I was not the only one. I asked him, "what do you mean?" and he said, "my area only gets 1 MB of bandwidth and Bell knows." My wife used this for work and has since moved offices. My kids cannot watch Netflix.

All the Bell reps have offered me 3 mos. credit to 3 mos. refund up to 5 mos., not good enough I say. If Bell had told me from the beginning, I would have gone with another service provider. Why lie to the customer? I have been paying for 5 MB and not getting it. I want my money back and will not stop writing until I do. I know I'm not the only one there, has to be thousands out there. Everyone please check your bandwidth and make sure you're getting what you paid for. Thanks.

Home phone (landline): Everything from billing errors that take months to resolve to loss of service due to equipment malfunction. Our lines would go out every single time it rained. It took me over 4 years to get them to stop trying to sell me over priced service packages and actually come out and fix it. It's 2 wire service, it's not rocket science. The problem in this case were the little black boxes up on the lines between the poles. The ends are sealed with only Styrofoam and they wear out and leak. For 4 years they tried to tell me the problem was with my equipment, despite the fact that I always checked for dial tone at the demarcation point before calling them. Half the time the person I spoke to didn't even know what a demarcation point was.

Telephones are people's life lines and if you can't count on them being there because it's raining or has rained you might as well be sending smoke signals. Last year alone I went without service for a total of 43 days and it took weeks of bitching to Bell to get them to not charge me for those days that their service was not available to me... but they did finally. For the one year only. They've put all the lines underground now and of course our rates went up.

Internet (dial up): Dial up is all that is available here. So from above - no phone means no internet. They would not make any billing adjustments for loss of service there. Several times I have been unable to connect with error codes that stated a problem with the server. When I called I was told the problem was my modem. I took my modem to a friend's house and tried it there and it worked. Called back again a day later and again was told that the problem was my modem and that it was just a fluke that it worked elsewhere. I called again days later (days later unable to access the internet) and was told that they have been having problems with their servers. I'm still using the same modem as I type this. Again, no billing adjustments for the days of lost service.

Cellular (Android): So far, in the 2 years I've had it there have been 3 billing errors all of which took 2 months each to resolve. Otherwise it's not too bad. Their service areas are ok but not great. I would have likely decided to keep the cell with Bell had it not been for all their other issues. I just don't want to deal with them anymore.

Television (satellite): Rates constantly increasing with no changes to programming OR changes to programming (less) with no decrease in rates. All of which I have no say in. They just do it and too bad for the customer. Finally I had enough. I have gone with another provider for this. I now have constant rates, great packages, friendly FAST service both on the phone and at the door. Something Bell NEVER did.

Customer Service: Where to begin... I talked to one rep on the phone who while I was waiting for him to do something for me, proceeded to tell me his life story about his son and how his ex-wife won't let him see him at Christmas (I kid you not). Another kept ditzing Bell during our conversation then he'd laugh and say that maybe he shouldn't say that because the call is being recorded. I spoke once with a supervisor for over an hour regarding a billing issue. She resolved it and gave me a reference number both verbal and by email confirming the changes. The changes never occurred on my bill. When I called to ask why, they told me that the supervisor had no authority to make those changes.

I have had several techs show up at the door for service calls during those "rainy day" outages all of which left cigarette butts in my driveway, and wanted to inspect the lines inside my house even though the problem was a half mile up the road. None of them spoke professionally or courteously and frankly seemed bothered that they had to come out. Truly, the list of bad experiences with Bell reps is just too long to list here. Even some of the reps agreed with me wholeheartedly that Bell shows no loyalty to long time customers. They seem to have a policy of offering deals to NEW customers only.

Oh yes, and once upon a time I purchased one of those Cybiolink phones from them. Cost over $200 that was to come off my bill in equal payments over a one year period. 3 months past the 12th month I noticed that they were still charging me for it. That took about a week to sort out but I did eventually get those 3 months of payments back 2 months later. I really don't know what broke at Bell some 20 years ago, but they are most certainly NOT the company they once were. To the point now, that within the next year I too will be joining the ranks of previous Bell customers sworn NEVER to return while I patiently wait for their demise.

So, I was only over 15 MB's and was told that I signed a contract and they wouldn't do anything to help me out!! All I wanted to do was upgrade to the Note4 (which would have meant giving them even MORE money) plus up my data to 2 GB's a month and their response was, "You signed a contract and there's nothing we can do." WTF!!

I made a few calls and a few texts while using the phone over the span of a couple of days. So I call Bell to inquire about the extra charges. They tell me $20 was added on my bill for 500MB of data. I read the contract I signed. Nowhere does it say the words "$20" and "500MB data" in it. Initially they refund me ~$3. I tell them "thanks" and that I would also like to cancel the service NOW, before the 30-day commitment period, but that I will pay whatever I owe just for the privilege of not being billed anything more from them. They remove the $20 data charge, but tell me it will show up as a credit on my NEXT bill! Okay, fine, I say. Have a nice day! The point is, however, they should have NEVER added the $20 data charge in the first place. And, if I didn't call to complain they would've kept charging me for a service I hadn't used nor had any intention of using, thus violating the contract.

They said the charge should not have been added yet it somehow was. How is this possible? Is this just a one-off occurrence? I doubt it. I had good reason to be skeptical of their offers before I signed up for anything and that was why I wanted the cheapest plan, so when all the extra charges get added on I wouldn't have to fork over too much more even though extra charges always seem to be an inevitability when dealing with telecoms. I'll think twice about paying for any premium service with them next time or activating any service at all! There's cheaper ways of communicating with people for $28.25+$39.55=$67.80 a month! And that was literally for about a dozen or two short phone calls and less than a dozen texts.

Later that day, I went online and tried to put the account on vacation for 99 years but it would only give me a shorter period of time. Online cancellation was not an option. As my husband could not call their number from where he was, they gave me an alternate number which was actually for AT&T and they told him they certainly could not cancel a Bell account. After several weeks and approximately 5 hours on the phone (fortunately he was able to use Skype) he was finally able to cancel the service. Then they charged me $75 or thereabouts for suspending the service. This all happened about 2 years ago and I am still angry every time they send their junk mail to my house. Usually in my husband's name because, after all, according to Bell, I am my husband's chattel and incapable of making a decision about a stupid phone service.

Rogers offered me the same promotion and I tried before I got offer from Bell, I have no problem with Rogers' offer so I thought I won't have any problem with Bell either so I decided to take the offer to try with Bell. So the six months almost comes to an end. I called a month or two ago to check on my over usage on internet (I did asked the first representative if can add more usage on the internet and I don't mind paying for the extra, he told me it's a free service. Nothing can be change.), and this representative told me I can get a add-on for $10 for unlimited usage. Which I was already mad that I could have just done this in the first place if the first representative provided me the right information, so I don't have to encounter the over usage payment. Anyway that was already resolved by get the $10 add-on and paid for the charge.

I put a request of cancellation of the home phone and TV before the 6 months free trial ends as I don't even use those service and I was planning to keep my internet service with Bell. I asked what I have to do and bring back to bell, that representative only told me I have sent back some items to Bell and all the information will be mailed to me. He, nor any of the representatives I called before, ever mentioned there's actually a contract for the service and there will be a cancellation fee. I got a email last week from Bell for thank you me ordering their service. I was confused as I never order anything from Bell so I made a call to Bell customer service. The First Lady I talked to was nice. I asked her what was that and ask if someone had help me place a cancellation on the two services. She told me to just cancel the service with the cancellation department and transferred me over.

Then I talked to someone at that department, ask her to help me place a cancellation. I was only then notified there's a two years contract and to cancel I have to pay a penalty for $250. I was not happy about that and ask what can she does to help me out. She said nothing, she can only work a good deal for the service for me. Obviously I was pissed, I told her there shouldn't be any contract in the first place, giving me a good deal is not helping here. I requested to talk to a supervisor. She told me no one I can talk to as everyone will be telling me the same thing. She refused to transfer me and told me if I don't want the good deal she can just help me cancel the service. I keep on requesting to talk to a supervisor, as there's nothing she can do. She finally agreed and put me on hold for a couple seconds and hung up on me. I was even more mad.

I called again and finally talked to the "highest level" I can reach and told me they cannot do anything. This is a SCAM! Bell is basically cheating my money by tell me there is no contract before I agreed to the service and after six month telling me it's with a two years contract and I have to pay a penalty to cancel the service.

Oh a bill shows up a few weeks later on how I owe for a cell phone $630. I call and off course "you better just pay or else" type threat. I say "Let's hear the conversation I had with buttercup and we will go from there." Pay. Pay. Pay. Calls all hours, everyday, weeks on end. I call, get higher and higher up the septic tank. "Wouldn't it just be easier to pay this?" I'm asked. WTF?? You pay it and I'll pay you back lady... I ask for transcripts of conversation I had with buttercup again like every time.

Off to collections it goes. Every day and to this day. I see the number and answer and ask if you have the transcripts and will be sending them to me?? Once the spiel starts on how will I be paying I just ask them questions for what? They hang up and call the next day. Rinse and repeat... I've gotten letters saying "1/2 OFF SPECIAL" pay today! Haha, now they call, ring once and hang up. Repeatedly. If I was at fault for any of this I would pay. I've got good grounds to file for harassment and I'll give them more rope to hang themselves first. What say you Bell??

Here is the catch in contract it say you can't change anything after 15 days of signing the new contract no matter what... you like bell services or not. I upgrade my plan since I am with Bell for long period. I got my Bell bill after 20 days and found that still get charged for early hardware upgrade fee of $230. I called Bell and ask where is $200 credit which I suppose to get. Customer service rep. don't have the answer and transferred me to supervisor. She was really rude over the phone and changed her statements to convince me that "you already got credit." I ask to cancel my service since it's not even 30 days and guess what I have to pay $1,100 to get out of this contract now.

Bell monopoly to trap customers with their agreements... which should be change to return policy of at-least upon arriving their first bills. Cause customer do not know what Bell loyalty representative noting on your file at their end and when you call in to confirm about conversation you find out totally different conversation notes. I hate Bell loyalty department and Bell charges are way higher than their competitors. No wonder lot of them are switching now......