Asurion Reviews

I just want to thank you for all of your help. I was without a phone for four days. I have never felt so violated in my life. I was outside minding my own business trying to decorate for the holidays, and someone stole my phone right from under my nose. I realize that there is a lot of fraud going on these days, but I would never, ever do anything illegal. I am a retired teacher who has worked very hard for 38 years in Baton Rouge Schools. I am in the process of adding more cameras to the outside of my home, and hopefully that will help me in the future. Sincerely, Sandera

Asurion made it very simple to file my claim, and it was very clear whether or not I was within my warranty and what the charges would be. My new phone arrived very quickly. The set-up of my new device was very simple and the instructions on how to return my old device were very easy to follow.

I had my phone stolen on 11/25/21. I filed a claim for a replacement phone on 11/26. First, Fedex returned the phone without attempting to deliver. Asurion made me file 2nd claim on the same issue which I did. I received the replacement phone on 12/3. The phone was not a new. It was "RESTORED" and looked as if someone took different parts from multiple broken phones to the point where back panels look different in color and texture. The phone won't open all the way straight like a new phone does.

New device came fast at less than the $200 price I expected. ATT rep had to help me transfer info and clear my phone but it went well and shipping back was easy. The box had a preprinted postage paid shipping label and tape for the box and bubble wrap to protect the phone. Easy peasy.

Phone was damaged beyond repair and was replaced quickly. The claim was easily submitted and thoroughly reviewed and finally accepted. The new phone was sent out and received, as promised, within 2 days of submittal. Although the replacement phone isn’t the same color as the original that was damaged, it at least has all of the same functionality of the claim phone.

My daughter's phone stopped working, so I called Asurion for help. The representative was so nice and helpful, and very professional. When it was determined the phone couldn't be fixed, she ordered a replacement. She explained the process of returning the old phone, and told me the replacement would be delivered the next day. My experience with Asurion was great.

Replaced a damaged phone. It was quick and painless. Came the next day. Send back in same package, very quick. Super, fun, joy, happy, will use again. Nice job. Super job. I hope you read this and use this service. Thank you for being there for me.

I had a Television that would not power up. The agent listened, took my info and within a few minutes, the claim was processed. The replacement was there within two days and worked flawlessly from the start. The service was quick and complete. This was a very smooth claim.

Ease and quick turn around. My son was happy he got his phone right away and they help him transfer all his info even when his phone was lost. Putting the claim thought was also really easy and straightforward.

Grandson broke his new iPhone 13 within 6 days of getting it. Dropped his Tuba on the phone laying face up on his bed Bah! Really glad we added the Protection Plan to the account. Your company has been very helpful in trying to repair the broken screen, but that did not work. Then you offered to send us a replacement. This was activated last night (12/2/21) and it works fine. Obviously we are continuing the protection plan.

Someone stole my tablet and I had insurance. It was only 2 months old. Asurion took care of the issue and I had another tablet in 3 days. I could not have asked for better service than what u gave. Thank you.

I am very pleased with the service and help from representatives from Asurion. I know that I can rely on your company to do what they say they'll do and to do it effectively and with rapid speed. I'm thankful that there are good companies still like yours to take care of my cell phone needs.

Very good turnaround on Samsung Galaxy 9 replacement. Excellent directions on swapping out damaged phone with replacement. Seamless change out of sim card. Downloaded smart switch app to both phones and everything was in place on new phone after completion of smart switch changeover.

I can always depend on Asurion when I work with you direct. When I deal with your partners UbreakIfix, then that's a completely different story. The staff are unprofessional, they dont pick up the store phones and have the worst customer service. I recommend drastically improving the overall operations or remove them as an authorized refurbisher to preserve your brand recognition.

The process of receiving a new phone went well except the activation. It was tricky for me. Had to go to my local Verizon store for help. Had issues with the new SIM card… it wouldn’t allow calls or texts. So had to utilize my old SIM card.

It was refreshing to see the Very prompt service & it was super easy to deal with Asurion. In this day and age of overseas companies that are difficult to deal with, I appreciate how customer focused and friendly Asurion is.

Great service quick replacement! We got a replacement and it was up and running in no time! Simple activation came with everything we needed. I would recommend anyone who has a plan to have this as a back up. It’s worth it!

Great service and quick replacement for the phone which was lost. Somewhat confused about the directions to get new phone set up with old numbers, but finally got it figured out. Thanks for your quick response and I look forward to working with you.

I lost my phone while on vacation and reported it within a few days. I almost forgot I had insurance, so glad I did! When we returned from our trip my phone was delivered the next day. I had a little trouble turning on my new phone but was able to get assistance.

I think the process went well. I do wish that one phone call could handle everything. Wish it was one stop shop, one person that could handle the whole process. You already had property taken from you, but then you have to do work with different mechanisms to replace your device.

Arrived super fast. Happy. Great online claim — online was very helpful instead of holding on the phone just didn’t like that you get refurbished phone back instead of a new phone since we pay for insurance on a new phone not used.

Great experience from A to Z. The order to replace a phone was simple to put forward and the replacement phone was delivered quickly as promised. The instructions to start the new phone were easy to follow as well. I would definitely recommend them to anyone.

The Customer service representative was very knowledgeable and helpful and thorough. We were able to resolve our phone replacement needs fairly easily. The replacement phone arrived by mail very quickly. The representative also was able to provide additional advice on available services.

Asurion did a great job with my replacement phone order. Explaining the steps in the process, following the steps in the process, replacing my phone in the steps they outlined with a replacement phone quickly and efficiently. I was excited with Asurion efforts.

HORRIBLE experience! My claim was opened 3 months ago and after receiving, and returning, 2 broken replacements, I STILL have not received my replacement and Asurion withdrew $75 from my account because they’re unable to locate the 2nd (broken) replacements returned to them.

Excellent so professional and efficient. They were able to assist me and were extremely informative. They reviewed the pricing and also him details of the steps I needed to take after I received my replacement device. I would certainly recommend Asurion to my friends and family.

So glad we purchased this.. My son dropped his phone and cracked it. He had a replacement in just a few days. This happen on a Saturday and he had his replacement on Monday. We did the online form. Very easy and convenient.

Filed an online claim for my son's phone - very easy to do & the phone came within the time frame provided with clear instructions on what to do once the phone was received - provided return mail envelope to return damage device, was notified when they received the device. Great experience overall.

Everything was good and it went smoothly as far as getting the replacement watch in the mail and it was easy as far as returning the damaged watch. I think everything went good and was all handled in a timely manner.

Everything went off without a hitch. I-Phone was replaced in just a day or two. Returning the old phone was as easy as it gets, thanks to the prepaid mailer, included in the shipment! Thanks Asurion!!

Replace iPad with easy process and great customer experience. Customer service representative walk me through step by step and there was a glitch. He took took care of it easily. I would recommend your program to all who ask about the program and the service you provide.

Thank you so much for the quick and friendly service along with the quick turnaround time! Very satisfied! We got the phone right away after our claim was accepted, practically the next business day! My daughter will be so happy to have her phone back for Christmas.

I submitted my claim and my phone arrived super fast! The website was easy to use. The phone arrived faster than I would have imagined and everything was included in the box that I need to set my new phone up and send the old one back. Thank you for a seamless transaction.

Everything went very smoothly without any problems. The instructions were easy to follow. It would be nice to have the option to talk to a live person in case there were any issues. Thank you for listening to any of my concerns I may have.

The associate was awesome but I couldn't get my phone fixed cause they didn't have the screen. I mean how is that possible... I won't recommend Asurion to anyone, is not possible that you didn't have the screen in stock and ready to get my phone fix.

Phone was stolen and staff was quick to lock down account, phone and get process in place for replacement phone shortly after holiday weekend. Phone arrived quickly and set up was quick. No hassle and good value as we have not filed a claim before.

I put in a claim and received a response right away. My replacement phone came in just a few days. I was EXTREMELY PLEASED. I would recommend Asurion to everyone. They let me know when my defective phone was received.

Same day it got shipped is same day that I broke it. Had it one day after Thanksgiving. It was awesome amazing experience and would highly recommend this again. Thank God for insurance and thank God for the company that let me get a new phone.

The claim was fast and easy. I received my new phone quickly but I notice some problems with the new phone. The battery was draining very fast. Fully charged phone doesn't last 3-4 hrs even without using it. Also the phone response time was slow.

My first experience with the replacement from Asurion was less than satisfactory. After being transferred to three different customer service reps I finally got one that handled my claim. I received the replacement iPhone and took it to my nearby ATT store to activate the new phone and transfer all my data to the new phone. After THREE HOURS they said the new phone would not accept downloads of outdated software. They said I needed to get Asurion to send another replacement. This time I didn’t try calling but used an online option. It easily worked and I received a replacement the NEXT day. I took that phone to the ATT store and they got everything transferred and the phone activated within an hour.

Got my phone the next day. It’s a little difficult to find where you file a claim at. Other than that very satisfied with the process. If they had a link on the main page of my ATT app that would be good.

I received the phone in a very timely manner. I was having a hard time getting the replacement phone to activate with the new sim card. I contacted customer support and they activated the sim card for the wrong number on my account, the number I was contacting them from. So my phone quit working, and the 2nd phone number on my account with the new phone was inoperable as well. Brian from customer support advised me to put the new sim card for the 2nd phone into my phone so that I could contact advance technical support. They informed me nothing could be done to activate the replacement phone for the 2nd number on the account.

I purchased a new phone with AT&T and it was damaged within 2 days. I called Asurion to file my claim and it was so quick to do and no hassle about coverage or getting a replacement. I had the replacement within 2 days. All the shipping material to return my damaged phone was included which made it very easy to do. I was so grateful to the agent that assisted me and super grateful to have insurance so I didn't have to pay for another new phone.

Love the entire process. Treated with respect for my sense of urgency. Asurion and Verizon representatives treated my stressful experience with care and kindness. Starting with replacing the phone to programming it was flawless. Both representatives recognized my lack of tech savvy and walked me graciously through the entire experience! Thanks Asurion and Verizon!!!

When my son had his phone stolen at a concert it was a very stressful situation as his entire life is on that phone. Asurion was fast and easy with their service. I would recommend everyone get the insurance because in todays world losing your phone is the equivalent of losing your ID your bank account and your credit cards all in one.

I enjoyed the convenience and prompt repair at the Ubreakitifixit location. In the past when needing a replacement I was pleased with your quick shipping of a new device, but 2 hour phone repair was amazing. I would recommend Asurion to others.

Service was exceptional. Representatives were very helpful in assisting with replacement of damaged device. Timelines were accurate, there were no delays. Asurion informed me of their receipt of damaged equipment which I routed via USPS. My coverage plan worked very well. Learning to navigate new equipment.

The representative was very thorough and clear with me on the process, timelines and what could be expected. The mailing that came to my house had clear directions on what to do to complete my transaction, which I appreciate greatly.

They did a great job not being technical. Walked me through it perfectly. Recommended 100%. Thank you very much. The new phone works perfectly and the return policy worked out great. Other Nat just a great job. Thank you very much again. It was a 10.

Your website is very convenient and easy to use. I have used it several times in the last month or two. As long as you have the information in front of you for the phone that you're replacing, it super easy to use. Love it.

My iphone 8 quit working and filed a claim through the insurance and I had a replacement in two days. Asurion are great people to deal with. This was the very first time I've ever had to replace my phone through the insurance and I was so surprised how easy it was to file a claim for a replacement. Highly recommend using Asurion. Thank you.

Everything was great, quick and easy. Thank you so much!! I will definitely use you guys again in the future. I have used you in the past and have never had any problems. Thank you again for such amazing service.

Quickest and easy insurance claim I've ever submitted, approved within seconds, and replacement arrived the following day. Replacement arrived with all shipping items needed to return broken phone, it came with easy to follow instructions to activate the phone. Great Job.

This company, Asurion, is a total fraud. I purchased an electronic item on Amazon and also, purchased a “3 Year Home Audio & Video Accident Protection Plan” from Asurion, for it, on the same site, Amazon.ca, back in April of 2020. The item that I purchased recently started having malfunctions. Naturally, I contacted this so called insurance company, thinking that just like other companies that honour the protection plan they sell; they are able to assist me further. My first contact was on November 4th of 2021. The rep I spoke with said that I would be receiving a shipping label by email within an hour and also just in case, by mail in few days. Not only I did not receive any email, but the presumably mailed shipping label never arrived. I called again. The rep this time said that he would send them again and insisted that if I did not get the email containing the shipping label within a day to call them back. That did not happen either!

Everything was good BUT it was communicated to me that my phone would be delivered the evening of Tuesday Nov 23 between 7pm and 9pm. No one ever showed up or communicated which was frustrating. In the end, the phone was delivered by Fedex on Friday and all is well, but just a bit frustrating to be told one thing and not having any way to follow up.

Other than having to wait, went very well, called and they ended up sending the next higher up choice so happy with that. People were very nice and kind. It is hard to get a human on the phone, but managed. All in all, happy it's resolved in the end...thanks, Cathy

Asurion provided flawless delivery of a replacement phone with easy to follow setup instructions. When you're already upset about your phone being broken it's nice to have it replaced so quickly without any issues. Thank you Asurion for making my life easier.

I contacted AT&T on Chat. They were able to review my account and answer all my questions prior to filing the claim as far as what options I would have when filing. ie: same model phone as the one that was being replaced, balance owed on model that was being replaced, etc. AT&T also texted me the link to file the claim. It was very user friendly and easy to file the claim. The replacement was received, very easy set-up and understanding of what needed to be done to get up and running again. I am a very satisfied customer.

Same day it got shipped is same day that I broke it. Had it one day after thanksgiving. It was awesome, amazing experience and would highly recommend this again. Thank god for insurance and thank god for the company that let me get a new phone.

Warranty replacement for my old phone had arrived. Switching from old phone to a new phone has not always been a pleasant or rewarding experience. Phoned Miles at Asurion and it did take a few minutes to do but with his help we were able to get my phones switched with no problems and all my data and apps were intact. Could not have done it on my own. Thank you Asurion and Miles.

Replacement of lost cell phone with another phone and activation of the new phone. The new phone arrived at my house in about a day. I was very pleased with the end results. I would highly recommend Asurion as a insurance carrier by Verizon. The whole experience was done efficiently and handled very professionally on Asurion's end. I just had to pay the deductible and the new phone was shipped. Great Job. I am a very satisfied customer. Thank You very much!!!

Rapid response and approval for my claim. Highly recommend insuring your devices. Seems like a no Brainer to me. Asurion is great and I am very satisfied with their service. My claim was approved almost immediately. Insuring your product It's money well spent considering the out of pocket costs to replace a smart phone.

I received my new phone as expected. Set was very simple. Followed instructions as written. The new phone looks great. I am very glad I purchased the protection plan. It saved me a lot of frustation. I am very pleased with the phone & the service.

Thank you, I was pleased with the quick and easy resolution including materials and mailing label for returning the damaged cell phone. However I was also disappointed in the high deductible amount $ considering the monthly cost of insurance protection purchased for the very reason I needed it.

Process was painless. Online claim option made it fairly easy. Item shipped in 1 day not counting thanksgiving day. Big plus to have a phone as soon as possible. Only Negative was I had a silver iPhone 12 Pro Max and they only had the blue one available as a replacement. Overall I would still say it was worth the money. Thank you.

The step by step instructions from the online chat techs was very helpful. They were patient with me when I couldn't find what I needed to do. Would highly recommend these techs for any online help needs with cell phones.

Excellent service. Had multiple issues with insurance claim with old phone. Had to Uninstall information, contacts, pics, etc, then install on new phone. I tried to do it myself according to instructions and turned into nightmare. Walked into building, got prompt courtesy and Stellar service, hour later all problems solved and new cell works flawlessly.

It was easy and speedy! Highly recommend. I wish there was a live person to talk to instead of a text chat that koine would respond to. That was a huge pain. The email made it easy. But it’s nice to be able to talk to live people when you need Help.

I really do not like the online procedure. However, I am pleased with the online response and speed of issuing my new phone. The service is quick and reliable. If they could reopen the phone service as well as online I would like the service more.

After three years paying insurance when I claimed for my telephone stolen. Asurion send me another phone in a week, the worst thing of the replacement one is used and broken. I try to contact Asurion but they always are either busy or transfer to a wrong department. Not worth paying insurance.

I needed to get a replacement for my cell service. Call in and was sent one immediately. Activation process was very easy. Everything that I needed to send my broken device back was included. Making it super simple to return my cell. Thank you.

Didn’t take too long to replace my stolen device. Had a new phone in just a few days. I needed to go to the store to get it activated but it was worth it in the end. Made it in time to take holiday pictures with the family,

The overall experience was great, submitted the request and once approved took about 24 hrs to arrive. Used the online support to get everything set up which was also quick and easy with great support, only bad is this survey setup.

At this time I do feel some kind of way. I pay an expensive bill money and to have a $200 dollar deductible is crazy. As a long time customer. I never felt more unappreciated out of all the stores I went to.

Had repeated camera issues with 3 different s20 ultras, each time Asurion came through with next day delivery. On the last issue they upgraded me to a new, not refurbished s21 ultra and have not had any issues since. Have had asurion since 2016, and never used it until this year, 4 times. Good service, would recommend.

Amazing service! Filed a claim in the afternoon and had my new phone the next morning! For me out of a jam. Easy, fast claims process. New phone works great. I couldn't be happier with the service! I highly recommend Asurion! They are the best!

I had an iPhone that was malfunctioning and could no longer hear out of the earpiece, could only use phone in speaker mode (a pain for conversation for me). Made the claim and the replacement was to me in a few days.

I got great customer service. Everything was explained clearly. She was pleasant and seemed to know exactly what was needed for me to be taken care of and I was. I would recommend Asurion to my friend and family for sure.

Very easy transaction to quickly get replacement phone, which was great. However, there was high deductible of $249 for an older phone replacement and still owe balance on the stolen phone. I would think “insurance” would cover the balance due.

Everyone was very kind and courteous with me when I explained my that my brother had lost his phone. Because we had insurance my brother not only was able to get his phone replaced, it was all handled over the phone. Great service.

Got my new phone to replace a damaged one. All data was successfully installed on new phone. Spoke with a representative on the telephone and decision was made that old phone could not be repaired completely after a partial repair was made by uBreakiFix we fix it.

The replacement phone is working well. Fast and easy transfer. I appreciate how easy it is to request it and send back the damaged phone. I would rather do Asurion than AppleCare. I pay a large bill every month but appreciate being able to get good service for that expense.

Do always is said but like true in my problem with you. It doesn't take long for the to get resolved. For you it gets them solved right away. It doesn't take you forever to get the problem where you may go with it.

It was fast and easy. Thank you. I appreciate that you got back to me within 12 hours. The claim was easy to file and the day I mailed my earbuds back is the day I received the money. It was a very quick response.

The replacement came faster than I thought and it was brand new and well packed and they are the fastest online to fix the problem. The iPad was in great shape and works great. I would use them again and again when I have a phone that needs to be replaced.

Sent wrong phone. Sent 4g sim card for 5g phone. Had to call back several times constantly repeat info no case numbers. Still have no resolve over 2 months later. Infuriating. They insisted upon filing a claim when it is not a claim and doubted my identity forcing me to scan and email my Drivers license. No call back to resolve situation.

Both reps I dealt with were knowledgeable and nice. They resolved my issues within minutes. With one of the issues, it was merely power off the phone and power it back up. I’m like, duh! I should have thought of that. The second issue was regarding deleting the contents of the phone. Thank you!

What an awful experience! I've never had so much trouble with a company as I did with Asurion! It took over 3 weeks sending my phone back and forth and they didn't even fix it. I received false information from representatives - multiple times, waited on excessive hold times, and drove back and forth to UPS! I will never again pay monthly to be hassled and frustrated! I'd rather break my phone with a sledgehammer.

Replacement of iPad was prompt after investigation. Every person I spoke with were polite and considerate. I also received advice about a product offered through AT&T that I knew nothing about. The product sounded good so I bought it. I received the product and am very satisfied.

My replacement phone came within a few days of reporting my old phone damaged. Changing over to the new phone wasn't too difficult; there were step-by-step instructions. Asurion checked in often to get status updates and to remind me to return my old phone.

It was a very easy process getting our new phone and we got in a couple days. It was very easy to set up once we got it. We called and told them about the problems we were having with the old phone and they immediately got the ball rolling for shipping us our new phone!

When my husband fell and shattered the glass on his IPAD he was devastated. He is extremely hard of hearing and relies on his IPAD to adjust the volume with his hearing aids. Also he communicates through his IPAD with family and friends. I was happy to see he had an Asurion Warranty in force. In a matter of day or two he received a replacement IPAD. Life is back to normal now!

Very happy and very grateful to have the rep that helped me. He had a lot of experience with lots of skills. Very knowledgeable and willing to go the extra mile. I hope his skills are passed on to others. Good person to be employee of the month.

The only reason I didn't give you a 5 is because I had to call three times before I got someone who understood the problem about replacing a stolen phone. I wish I remember his name because he asked the right questions to clarify what was needed, stayed on the line in dealing with AT&T to get information needed to file the claim. He was wonderful.

I first called AT&T to report the lost phone and they connected me to Asurion. The representative was helpful and very nice to speak with. I was really pleased with speed in which the new phone arrived. I would definitely recommend Asurion to my friends.

Claim on phone was handled quick and easy. My only complaint is that this was over a weekend and I had to wait until Monday to receive new phone. Deductible was $250 and with promos, at times, you can just get a new phone for $100-$200 more.

The process to get a replacement phone was incredibly easy. The representative we spoke to was very friendly, competent and knowledgeable. The replacement phone arrived quickly. I couldn't ask for better service! Thank you very much for handling our claim so fast.

Product arrived in a timely manner. Was able to set up with some additional help from the chat. The transfer was easy enough as well. Phone is of good quality and I had already purchased a case to protect it.

Initially the customer service on the phone was awful. I then went to the store and Ernesto at the store was amazing! My phone was delivered today and I went to the store on Thursday afternoon. Overall decent experience! The only downside other than the phone customer service, was that FedEx had the phone on their truck on Friday and it said it would be delivered by Friday at 8 pm. Then at 8 pm it changed to Monday. The biggest issue with that was it is my son's phone and he was home from college for the weekend.

Great tech and customer support, fast and very convenient. The people were very easy to deal with and helpful. The mailback procedure was also easy and convenient. The phone I received was perfect and is working great. Thank you to everyone.

Great experience with the quick service and support, I had an issue with the phone screen and Asurion's team was able to help on scheduling a repair and when the technician confirm that I needed a full phone replacement. I requested it and I had it in 2 days.. Thank you!

No problems with replacing my phone. They were very helpful with backing it up and was able to answer any questions in had. The phone took an extra day to come in but that was because of the delivery company.

Upon paying the co pay phone was shipped immediately but since it was lost or stolen I was unable to receive the text notification or email verification. This is the equivalent of yelling at someone who is deaf and probably just as frustrating.

Happy they took of my phone need. Just took longer than I thought it would. And didn't have the phone to replace it with but gave a different type. But all in all it was good. Wish I could of got the phone as before.

I love my replacement phone. It came fast and works exactly like my previous phone. It's the exact same phone same color same memory. The return of the phone was also made super easy. The whole process was Professional and quick.

Rep was very helpful providing me an extension to return the phone due to extenuating circumstances. This was my mom's line and she has been ill recently so hasn't had time to return damage phone. Rep understood and provided extension.

Great work providing a replacement phone with incredibly fast turnaround! Well worth it. We have been members for many years and Asurion has come through without fail. While we hope not to use the service because no one really wants to damage their phone, it's great to know it's there when we needed it!

We received professional, courteous, and prompt service with this and every service need we have had with Asurion. We were walked through the process and received the replacement of a replacement phone by the next day. There was no charge for our latest replacement as there was a problem with a previous replacement phone. When this happens, Asurion takes care of this matter quickly and all you do is return the non-working phone within the designated time frame..

I was very satisfied with my replacement device. It came within 1 to 2 days and literally looks brand new, flawless, I definitely am glad that I got this insurance. I only had this phone for a few months and cracked the screen and broke the phone too. They had a new device out to me very quickly and it was effortless to do practically.

I ran over my iPhone 12 Pro Max with my truck and destroyed it. Asurion made the experience a little less painful. The whole process was very easy and the replacement phone looked brand new. Thank you! I would recommend the insurance to anyone who needs to protect their electronics.

Very professional and helpful! Took care of my problem! My phone got broken. I couldn't send or receive calls! I want to thank everyone involved for all that was done to resolve my dilemma. My new phone works perfectly! Thanks again and God Bless y'all.

I received as promised. Was confused with what to do once I received the phone. There was no instructions on how to transfer from the old phone to the new phone. I had to take the phone to the AT&T store to obtain assistance.

Great customer service and my replacement device was delivered in less than 24 hours! The rep on the phone was very friendly and super helpful. The whole process was so easy to complete. Thank you for making it a easy switch.

Received prompt And Accurate service. Phone arrived next day. The Insurance Is Definitely Worth The Extra Monthly fee. I was so lost without my phone and really glad I had taken the insurance out. It was so helpful and released so much stress.

Great job all around. I received the replacement phone a day sooner than I expected. Activation instructions were included which made it better. No trouble returning the damaged phone, either, since a label and box were included with the new replacement phone. Thanks for all your help.

Very responsive, efficient and speedy customer service. Initial contact setting up the return of my damaged phone went very well. The replacement iPhone arrived much faster than I had anticipated. It was very helpful that you packaged the replacement so that it could be repurposed and used to return my damaged iPhone.

Everything was great from the beginning to the end. The representatives and the drop off people were amazing. I have been with ATT for over 19 years and I love this company and I always tell everyone I meet or that I talk to about ATT and the great deals and prices.

The decision on how to fix the phone was quick and effortless. The replacement phone was shipped out the same day and arrived promptly. Directions to set up the replacement phone was very easy to follow. I received emails to keep me up to date on everything as the claim went along. Everything I needed to send back the damaged phone was included in the packaging with the replacement phone and returning was very easy.

Good process all around. Just don't like the fact you pay monthly and then have to pay a deductible as well, doesn't pay when you're at the end of your cycle with the phone but worked as intended either way.

Excellent customer service. They resolved my problem quickly.. Understood my situation in timely manner. Process was simple and easy to make the claim. They guide me each step of the way to finish my claim in timely manner!!! Thank for understanding my question.

Quick response and delivery of new phone. Thank you for being so helpful. Set up of new phone was made easy with step by step instructions as was the return of broken phone with the help of enclosed return instructions.

Lost my phone. Waited a few days and decided to file a claim. It was was easy and quick and I received a refurbished phone a few days later for minimal deductible. I am glad I had the insurance and it could t have been easier to file and receive the replacement.

The whole experience of making a claim from start to finish was fast and easy. I was able to complete almost every step from my phone. They make it simple to upload the forms and Identification needed to submit your claim. I am incredibly happy with Asurion. I plan to continue this phone insurance.

I had the worst experience with Asurion. As a former Corporate Verizon Manager I must say it was very poorly the way Asurion handled my case a week ago without any resolution. I filed a claim for a phone that got misplaced. I received the replacement and it was activated and then 2 days later I found my original phone. While getting the package ready to send my replacement back I lost it. I was able to use to my original phone for a few days until Asurion decided to put the original IMEI phone under the lost and found list therefore I cannot use the phone anymore.

The claim process was very friendly and simple To complete. This was a very easy process to complete. There’s no reason to change anything. The claim was accepted quickly and my watch was delivered when they said it would be.

It was fast and easy to replace my daughter’s broken phone. No hassle either. I was glad we had insurance. Initially I thought it was just a broken screen but it was much deeper. Someone at school threw something heavy on her backpack and her phone was in it. She was devastated. The fact that the process was so fast made it easier on her.

Easy to use and great service plans. Great customer service. I am looking forward to using my new replacement phone and new Apple Watch on the new AT&T network. My replacement phone was shipped out fast and the setup activation was simple.

This was one of the worst experiences I ever had which involved replacing a damaged phone. 1st of all I was promised And online gift card because of all the hassle and the time period that it took to replace the phone.. When I 1st made the claim It took 2 weeks and 4 different phone calls to Asurion in order to get the right person that was smart enough to fix the problem I was having to do the second step in regards to filling out the claim. Once that problem was resolved I was told that I was going to receive the galaxy Z flip3, within the week. A week Later I called and quarreling about that phone at phone and the customer service told me that they are unable to send a in a Galaxy S21 ultra because it is unavailable. After 15 minutes of explaining to them that I was supposed to receive the Z flip phone they finally got it right and sent the right phone. This took a total of about a month which is unsatisfactory

My phone was in a mowing accident. It took me a bit to find where I could make claim, but as soon as I did, things went smoothly. I had a replacement phone arrive the next day with easy to follow directions and I was up and running in no time. Very good experience with Asurion.

It was easy to file the claim online. The steps were easy to follow. I received an email letting me know that my claim was completed and the new device was on its way and the replacement device came in a timely manner.

Very helpful and courteous staff was amazing and took care of all of my needs. I would recommend to everyone to carry this insurance on their cell phone plan. Good service is hard to come by these days. Thank you for your commitment to customers

Great & fast response. Really appreciate the attendants. Very professional. The phone coming faster. I have very good experience all the times that I have any can issues on my devices. I contact Asurion quickly and the best answer. Thanks Asurion. I definitely recommend you.

The process of making a claim is quick and easy. Shipping is very quick and the return of broken device is easy. I like knowing if I have an accident with a device I can have a replacement without a headache.

The process was easy and the shipping was fast. I received my replacement way sooner than I was expecting. I did the process online. It was very easy to understand. I had no issues with the steps at all. I am so glad that I have this protection plan.

Easy process to use in a bad situation. The instructions and details were really nice. Fast service and delivery of replacement - fair replacement cost. Asurion has made replacing a lost phone not such a horrible experience. Tracking helped too in getting to college location.

The entire claim process was easy from beginning to end thanks to the Asurion employees. I don't regret getting the extra cell phone insurance. They shipped my new iPhone in two days priority USPS. It was so worth it. Thank you Asurion, Team.

Fast Service. I wish it had a brochure on how to use my phone. I don't want to go to computer to get instructions. I know your trying to save the trees. Environmental care but I wanted the brochure. I don't know where to buy the cover of the phone. Camera is on side of most phones.

New phone arrived super quick. Easy to understand and easy to implement the downloads and erasure of info from old phone. Packaging of new phone was excellent. It came with instructions to repackage and free shipping also.. New phone works great. I love it!!

Easy and convenient. Helps recover service and device to not miss much time without the use of services. Easy return of nonworking device to package and return. Very user friendly process to submit claim and expedite the new device.

Second phone replacement in 7 years and they were both simple and incredibly fast! I filed my claim on Friday at 5:30pm and had my new phone by 1:30pm the NEXT DAY! Even got a nice upgrade, this insurance has totally been worth the cost!

The website was easy to navigate, the cost of the replacement was fair and it arrived on time. Returning my old phone was easy, too. I have not had any issues with my new phone. Overall, I was very happy with the service.

First I tried online order replacement, which was not a good experience - there should be options when your particular phone is not available. Then I spoke with someone on the phone and received excellent service.

I received my replacement device the very next day after submitting my claim. I never seen action that fast! The process was easy as well, you can submit your claim online without talking to anyone. You just provide some basic information about your device and click submit and the deductible is billed to your acct. No money out of pocket upfront.

It took a longer than expected delivery time to deliver my replacement device. Also, the replacement cost of the Device is too expensive judging the fact that I lost my phone, it’ll be comforting to not have to pay up so much for a device replacement.

I had owned my new G21splus for about a month when I tried to take a photo to post for National Son's Day. Every photo was cloudy with this "best ever camera". What could be wrong? I discovered a crack in the camera lens. I called Verizon on another matter and mentioned the fuzzy photos. I was told to call Asurion. They responded promptly in a most positive way. Within a very few days I had a new phone, transferred my data and mailed the old phone in the prepaid mailer provided. I am so happy I listened to the salesman and purchased the coverage.

Agent was polite, well informed and prompt while assisting me with my phone insurance claim. She tried troubleshooting with me first and when that didn’t work she walked me through the process of receiving a replacement phone. Quick and easy.

The replacement of the broken phone went smoothly after we jumped through a few administrative hoops. You should be more adamant in your instructional materials about the replacement under warranty time period. Some of the delay was caused by my inexperience with the process.

Very fast service got replacement phone next day. Did process online very easy and quick. Well definitely keep this service and let friends know. The deductible is a 'lil high but I knew going in and it beats buying a new phone.

I dropped my phone and I was broke so I filed a claim. Claim was easy to file online. I had a tracking number and I had my new phone in less than 24 hours in my hand. Incredible service every time. Thank you.

Great Job, Thank you. My replacement home was sent and received and we sent back your phone. I Appreciate your time and assistance with my replacement. Again thank you for your service. I am glad the oroc SS went good.

Carlos was amazing and took very good care of my issue. Daniel and Earl in the Camelback store were amazing. The staff in the AZ Mills store were rude, not helpful, told me they didn't know what they could do to help me, and gave me no options to address the issue with my malfunctioning phone... This store should be closed down and the employees released from employment... rude, refused to attempt to help me and it was a horrific experience. The assist from Asurion regarding my malfunctioning phone was phenomenal.

The website was very easy to use and my phone came the very next day. It was super easy to return my damaged phone. I only wish I had a different color option for my replacement phone. :) Thank you! :)

One thing I requested though, was to be notified WHEN you had received the OLD tablet. As of today, I have not been notified IF it was received or not so PLEASE let me know through my email at **. Thank you.

Easy and quick process. I received the new phone in two days and was able to send out my old phone that day with all the packaging being provided! The whole process was easy and not time consuming! I will continue to be insured by Asurion! My new phone speaker works perfect and the phone was in perfect condition when received. Thank you!

Received my replacement phone quickly. Thank you for such great service. I would recommend anyone to use this AT&T service. I’m very pleased with my service with AT&T you guys continue to do a great job. Thank you very much. I really appreciate your service.

I have full insurance on my Verizon phone that I pay for monthly, I have never missed a payment. When my phone broke yesterday, I reached out to get a replacement, my cell phone is the only phone I have (no home phone) and it is required for me to work due to a push authentication required to access secure documents. I first reached out to try to file a claim at 12pm yesterday (11/15), I was told I needed to reset my PIN in order to file a claim. I reset my PIN and the website still would not allow me to file a claim - they do not have any sort of chat function and because my phone was not working I went to a Verizon store (thinking they could help since it's their vendor) and spent 3 hours WITH the Verizon staff trying to file a claim. I was told that I cannot even file a claim for 24 hours.

It is difficult to actually speak to a representative. I finally did reach someone to talk to and am pleased with her assistance. She was pleasant and helpful. She answered all my questions and I received the replacement phone the next day. Thank you!

Great easy to work with on my phone claim. The agent that I worked with was able to get my claim handled and my new phone shipped in 2 days. I own a small insurance agency and belling without my cell phone can hurt my business. Thanks.

My iPhone was damaged and the screen was completely cracked open. I was devastated because I need my phone for work among other things. I called and placed a claim. I was sent a replacement refurbished phone the next day! I then returned the original damaged phone in the pouch provided. It was a very easy process. Thank you!

Good, quick service. They kept me informed about the process and were helpful with the steps needed to get my broken phone replaced. I would recommend Asurion to others. Seems like a good insurance policy to me. I will use their service in the future.

I broke my phone screen (dropped on driveway unloading my 13 year old dog) and my phone would not unlock. I have been a Sprint customer with Asurion insurance via Sprint Complete for 4 years and have used them two times for broken or stolen phones with no issue. However this time has been and still is a nightmare. I filed my claim online the same day as my accident, October 26. I then received the envelope to mail in my phone on the 28th. My phone reached the facility on Nov. 1. All seemed well. But that was the beginning.

The person I spoke with was very courteous and helpful. She handled my claim quickly. I received my replacement phone the next day. She was very patient and answered my questions and made sure I understood. I didn’t appreciate the sales pitch for additional protection for my home devices. At the time I was only interested in replacing my broken phone. Other than the long sales pitch, I was satisfied with the transaction.

My daughter's phone was stolen. When the replacement was received, she was not connected to our family's Verizon account. When I called Asurion, I was connected to ATT. I phoned Verizon myself and they changed my daughter's ICCID number to activate. Very Frustrating.

Was an easy and quick transaction. Everything was very thorough. All of the return packaging, tape to seal and postal stickers were included. I will be sure and always use Asurion warranty services on my future purchases. Loved it when your company offered the extended warranties on Walmart purchases also, Allstate offers them now and they are hard to deal with and nothing is covered.

My replacement device came very quickly and setup was very easy! Having the easy return package makes it even better. The timing for receiving my package was faster than previous times and makes it wonderful when you don't have a phone.

Everything on time, on schedule, great job!! Thanks. My devices were delivered right in my front door!! From the moment I called I made the claims to the time that my devices were delivered only 2 days went by.

I couldn't believe how easy it was to make a claim and how extremely fast I got my replacement. It was delivered the next day and early. Directions on how to set up the new phone was easy to follow and offered assistance if stuck.

The entire process from start to arrival of package was pretty quick. Opening claim and by the next day my package was shipped out and arrived on the 2nd day. Thank you for such a fast and friendly service.

Service was great and information received was helpful. All involved in the completion of the process were professional, courteous and respectful. The replacement phone was received with return mailing. Satisfied customer for sure. I would recommend to others without hesitation. Thank you.

Dropped my phone from the truck while it was moving. What a disaster. The phone looked and acted badly. I called Asurion, within days I had a replacement phone. I paid the deductible of 225.00, it was worth it. Thank You Asurion!

Thank you. The representative who help me out was fantastic!! She was was so much more helpful than the AT&T rep. She got the phone out to my son in law quickly which was a big help as he uses it for work. Great Job!

I was glad to get a replacement phone but I did not receive the original one that I had. I had a iPhone 11s purple and they sent me an iPhone 11 black. Also the sim card was not activated so I had to go to the store and they gave me a new sim card.

The agent went above and beyond to help me get my son's phone claim filed. Another dept was going to push me off to ATT and the agent I worked with said she would not do that to me and would work with me to get my issue resolved.

Your actions were quick, efficient and professional. I couldn't believe how quick it was. Although I was a little disappointed that the cracked screen was not covered on my insurance just because of the type of phone, that seriously needs to change because I truly struggled to come up with the money to cover the replacement and really began wondering why I'm paying for insurance in the first place.

Was pleased with service. My phone works great. Representative was knowledgeable and courteous. Would use service again and hope I don't have to though. But would buy service if I had buy new phone. I was very pleased with service from your company.

The man was super nice and very helpful! He was very professional and he deserves 5 stars! Asurion made it easy to file a claim on my children’s phones! We received one phone same day and the other the next day!

I needed my Internet hotbox replaced because the battery was no longer working. The box that was sent to replace it contained no battery. I am a teacher and a student getting my master's and my daughter is also an online student. We were without Internet double the amount of time because of their mistake. Very inconvenient!

Asurion was quick to send me a replacement phone! I couldn't use my old phone any longer and thought my information was lost. Asurion helped me transfer information from my old phone to my new one without having to log into my old phone. It was a relief to be able to transfer the data.

You did great except the 1st IPad I received did not turn on and hence did not work. I called and you immediately sent a replacement that works fine. I would recommend you to anyone who asks what insurance to get for their phone or iPad.

My iPad fell and screen broke. I called for a replacement which I desperately needed for school assignments. Customer service team was very helpful and informative. After all documents were filled in and sent to them for verification, my replacement iPad arrived within 2 days. Thank You.

My phone was not working properly, I got online to make a claim it was easy and fast, I got my replacement phone in two days. Extremely happy with how smooth and fast and head ache free the process was. Thank you.

Excellent service, phone received quickly even in Hawaii. Have had multiple claims and every time, Asurion has performed impeccably. Would recommend to everyone. Premium paid is well worth the cost. Will continue to use this great service! Keep up the great work!

Excellent and knowledgeable assistant. They were able to solve my problems! The assistant was kind and patient with me because I am not a technical person. I had to erase a broken I-Pad and set up the new one, I didn’t have a clue. The assistant was fantastic in talking me through the process! Awesome service!!

Please be advised that after receiving five damaged phone for one claim which took over one month to resolve. I should be the one to drop Asurion and report Asurion to the BBB. Hence Asurion sent me a letter advising me that I filed too many claims within the year so I will be dropped. Asurion has abused and maligned me. Your company is a fraud.

Got my replacement phone to me asap and it is great to be live again on my phone. It was very easy to transfer the information from my old phone to my new one with no issues. I mailed the old phone that fell apart back and received a notice that it had been received by your company. Thank you.

They were outstanding and it was very easy to process my claim. They accidentally sent out the phone I had owned prior and made it right, sending me the correct phone in two days! I would recommend the insurance to everyone!

Quick, easy service. We Received the replacement phone a day later and they provided the materials to properly pack and return the broken phone. We did not need to haggle about whether the Phone was broken or not. This service is a must with anyone who has a teenager with a phone.

Lost phone but was able to replace it in two days. Had to call phone assistant for start up. Thanks to that fellow in Utah for his time and effort. I have trouble with things like passwords and computer apps.

The claims process was simple and straightforward. The online submission was easy and intuitive and only took only a few minutes and no guessing what information needed. Delivery was quick. Lastly, the set up of the new phone was almost as easy as submitting the claim. Overall great experience.

The phone got to me very quick with no problems. My phone arrived within 24 hours. Would and will recommend to anyone and all my friends. Thank you very much. I hope to use my business through your company again. Thank you.

Replacement phone was sent promptly, but the email from Asurion with the link to track the package resulted in a FedEx "Page not found" error. There was no tracking number provided. The package was not addressed to the correct person, even though it was correct in the emails. The address on the cardboard band wrapped around the box, www.att.com/deviceactivate, was useless. They need to collaborate with Samsung, Google, and AT&T and work out the smoothest method of restoring data and then commit to it. I absolutely hate that Asurion, like so many other companies that are claiming to be providing service, does not provide easy to find contact information to speak or chat with a living person.

I went to the local ATT store to get a new phone. The assistant manager Drew looked up my account and informed me that I had insurance, which I didn’t remember having. He helped fill out the replacement paperwork and said a phone would be sent the next day and to bring it back and he would set it up and help with returning the broken phone. It did arrive the next date and he helped get it working. It was a great experience and I could not have been happier with everything.

Service was better than expected and delivery of replacement phone took just 2 days...outstanding. Not only did they replace my Iphone 7, but they upgraded it to an Iphone X with no extra costs. Awesome. I will continue to purchase Asurion phone insurance and definitely refer the service to my family and friends.

Best experience! Thank you!! New phone came next day with all instructions to set up. Asurion is very easy to work with. Highly recommend to have insurance. The insurance form was so quick and easy to fill out. It only took me five minutes.

I was pleasantly surprised when everything went as speedy as they said it would be. They gave me all the help I needed. I have rarely had as good an experience as I had with Asurion. Great big thank you.

My claim was processed in a most timely manner. The associate that handled my claim was very customer service oriented. I would have no problem dealing with them in the future. I would recommend if I was asked.

Fast response and accurate. A good service to have however if there is a complaint it would be that a service fee is applied even though you are paying a monthly insurance fee. The amount of time to receive your new phone or computer is quick.

It was so easy, I was able to do everything without calling on the chat. The proms were very clear on how to fill out the forms. I would highly recommend my friends and family to get a warranty on their phones which have become our walking computers.

This is my very first time I had ever had issues with a damaged phone, it took a little while for the delivery but only because this phone had just recently been made available…otherwise I was very happy with the service I have received from your company and will continue insurance plans for myself and family.

My previous phone had many issues, such as a cracked screen, battery going dead too fast and a bad charging port. The screen alone would have cost around $200 to repair so I decided to get it replace on the Asurion insurance. For about $200, I received a replacement phone that fixed all of the issues and it arrived in just a couple days. Setting it up was the most time consuming part but as most data was backed up, it wasn't too bad. Now I have a phone that is like new!