Asurion Reviews

I am totally satisfied. I received my new phone by the next day. Verizon helped me transfer everything. I would recommend you to everyone. Thank you. I'm a hospice caregiver and I explained how important my phone was to my job and they were amazing.

Lost phone. Asurion replaced phone in LESS than 24 hrs from filing of claim. OUTSTANDING SERVICE!! Filed claim at 4 p.m. the following morning at 9:15 a.m. the new phone was delivered to my home! Fantastic service like this is unheard of in this day and age.

The service was super fast, they fixed my phone and I didn't even have to leave my house. super convenient! My phone is back to normal. I would definitely recommend their service to anyone needing to replace their screen! Thanks again.

This is my first time using Asurion, and I am thoroughly pleased. Customers service was excellent. I highly recommend them to everyone. I needed immediate assistance with my television and the individual worked with me until he knew I would need a technician to come to my home. So I am grateful for their services.

My old phone screen stopped working and Asurion was quick to deliver my new device. I did have to upgrade to a new device which wasn't a problem for me. I got it the very next day after filing my claim. Sending back was a breeze too with the provided mail card for the damaged device. Overall easy process and I'm happy with the outcome.

Screen was cracked beyond repair. Easy and no problem getting a new phone. The representative presented all my options and my phone arrived within 2 days. Worth it to have this insurance! I will make sure I get it again on my next phone. Thanks for the help.

Very happy. The clear and concise directions made the whole process simple and smooth. The super quick shipping was also a pleasant surprise. The replacement was excellent. I liked the step by step instructions and checklist to make sure all was done properly.

Very friendly and understanding staff and went beyond my expectations in helping. They not only understood my situations but showed they actually cared and help me way beyond expectations. I requested extensions one and two and cared enough to be there and help and eased my worries.

My experience with having my phone repaired was timely and convenient. The process was smooth and I am completely satisfied. The representatives at the repair location were courteous, patient and answered all of my questions. The repair was completed within the time frame I was quoted.

The rep was very professional and gave me what I needed. At first they didn’t seem to get it together. They were asking me to turn off the Find My iPhone on the broken phone. At first we couldn’t seem to do it through iCloud. I had to call back and we finally got it done.

Disaster from beginning to end, wouldn't just fix my screen, as a sensor was not working, even though I was ok with it. Major issues with website, is submission of claim, then customer care, big out of pocket to get a refurbished rather than new phone, unacceptable.

Delivery to our remote town was extremely fast. Did have to go to the web site to understand proper procedure for switching sim cards as that was missing from the box; but the website easily got me there. Happy with their service.

I'm not sure how lucky people will be, but for those of you lucky enough to get Anne as your rep, you'll be extremely impressed. Outside of the challenge of having a broken device, Anne was super energetic and very pleasant to speak with. She made the process extremely easy and Asurion Home+ definitely worth it.

The people I worked with were courteous and warm. More importantly they were empowered to do all that was needed on their ends, without requiring me to seek additional contacts within Asurion. Fast. Professional. Responsive. Very short cycle from first contact to solve delivered - 2 days. Thank you.

Their staff were very helpful and knowledgeable. The process was quick and easy to understand. Many options were offered for me to receive my new device, which I appreciated very much. I am happy my phone is insured through them.

My experience was great! I had no idea that a Tech would come to my workplace to fix my phone. He was excellent and efficient. I appreciate his politeness, since it is so rare these days. All I can say to him is "well done thy faithful servant" and thank you.

Replacement process is good and thanks for a little extra time! Thanks so much for the follow-up emails that keep the process fresh on my mind. I preferred making the exchange in the store, but since we had to do it this way it worked.

Worker texted that he was in area and asked if he could come earlier than scheduled. I replied yes that he could. Worker arrived early and completed work in excellent manner. Explained everything that was done and answered all my questions. Wonderful service and great staff. I highly recommend it to friends and family!!

Convenient and easy way to fill up a claim. Rest of the service, also very good. Fast and uncomplicated. I'm usually brief and concise with my reviews. It feels silly to keep writing so to reach a predetermined word quota when I already said what I wanted to say. Regardless and despite of that, great service.

This was my first time placing a claim ever and the process was was seamless and fast. I cracked my screen and I'm glad that this insurance was available through Verizon. It was definitely more cost effective than purchasing a new phone.

Your representative did a great job. The only reason I rated you a 4 is due to the fact your staff in their communication regarding replacing my iPhone, kept referencing the phone that was lost. I have completed my review.

Service involved replacing a cracked screen. There was a delay in obtaining the required parts. Nonetheless, Asurion maintained due communication without me having to prompt them. Once the part was available, the technician arrived at the scheduled time and performed the service efficiently and successfully. I would recommend without hesitation.

Hello. My phone went dead and damaged one day. The next day, I had my replacement. Outstanding service. Easy return policy. Simplified the download process one phone to the new one. The policy to return the item within 14 days was plenty of time to transfer information of one phone to the next. This was enough time to transfer the needed apps and other vital information need to resume an before. Thank you.

I was extremely impressed with the speed with which my claim was processed and and my phone was received. I was slightly annoyed by the continued reminders to send back by old phone, especially after I had already put it in the mail. All in all, excellent service.

Fast response, very good customer service and replacement arrived within 2 days. I was so happy with their response to my tablet breaking I wanted them to cover all my qualified devices. So now I have that policy as well.

Phone was damaged. Made a call and paid the fee. Had a phone the next day at my door step. Sent back the old phone and got an email that they received it, process could not have been easier. I only wish the fee was cheaper. That is the reason for 4 stars instead of 5.

I filed a claim when my phone didn't want to charge but after the 2nd day Asurion had already sent out new phone, then my current phone started to work again. Called service line, I was told when I received new phone to just sent it back and I would get a refund of $189 (what I was charged as a deductible) almost 2 months later, still waiting on refund. :(

At first it was frustrating because you didn't have the phone replacement. Z fold 3. Finally after a long conversation you were able to switch me to a new type of phone. This made my life easier as the phone I have became close to unusable.

Fast and reliable delivery of a new replacement phone. Having a phone insurance plan has saved me a lot of money. Thank you Asurion in for being quick and efficient and sending a new phone. I will continue to use My phone insurance plan when needed.

I dropped my phone and crushed the glass. For $19, I got a new phone the next day. I was very pleased with the customer service. The whole process was a lot easier than I expected and the price was right.

The process was smooth, efficient and easy to use. I felt that the Co-Pay was excessive but I was desperate to get a replacement phone. The replacement device came in three days because the claim was processed over the weekend.

Replaced mother phone fast. Thanks. You service rep was very helpful with my call. I got the phone the next day as agreed so again, thanks. Please keep your cost the same for this great service. I appreciate your help.

I had to have my screen replaced due to my phone being dropped. This process was simple and the technician came to my office on a day I specified. I was able to track the process online and make changes to the date as needed. The technician was friendly, very professional and quick. The technician also advised my of additional coverages available for all of my devices and not just my phones. My phone is working working without any issues. I will definitely use this service again.

Arrived fast. Issues with activating. But got through it the activation process in setting up the new Mifi. The technician from Verizon got me through it. The Asurion spent alot of time with me. However a ticket had to be written to fix the problem.

It was fast and easy process, to receive my replacement phone. My replacement I receive was in good condition, and working order. The delivery was received, right on time. The activation was easy to do. I will definitely refer family and friends.

I was very pleased to find Asurion fast, efficient, and correct. Having lost a phone, it is anxiety-producing to be without your right-hand device that contains all of your personal contacts! Having Asurion deliver a new phone so quickly was terrific!

I was amazed at how easy it was to replace every last bit of functionality to the iPhone 12 I waived good-bye to as a friend drove off with my trailer. My bad - Asurion made good! I was super glad to have the insurance coverage. Life would have been very difficult without it.

Not a totally bad experience. The claim was very easy to file. The only thing I would saw was a bummer was that the phone I received to replace my “new” phone was a refurbished phone. Other than that nothing to say.

Very quick, efficient and costly replacement of a damaged phone. The team at Verizon were very professional on each one of my visits. The phone was replaced and I returned the damaged phone to you in the envelope provided.

The transition of data with Verizon was rather painful (the old phone was a different number than the new phone, so it was more complicated to transfer) but the Asurion process of actually getting the new phone was painless - easy, quick, and a new phone arrived on my doorstep. I'm very happy.

My address was entered incorrectly and when I called a new case was opened and I was shipped 2 cell phones. I had to cancel my debit card that I gave over the phone so that I wouldn't be charged 700 for a 2nd core I did not have. I then had to pay 50 dollars out of my own pocket to send one of the phones back to you guys. Not once was that ever offered as a reimbursement to my account for your mistake. I've contacted Verizon as well to let them know how unorganized this process is.

We received prompt service and very professional in attaining a new phone. Hopefully our lost phone will be returned to us so that we can then return to you for your service. We are pleased that we paid to have Asurion as our insurance carrier for our cell phones. Thank you!

My daughter's iPhone was broken and unable to get used, and I received a replacement the next day. I didn't have any issues with Asurion. However, it was difficult for my daughter to reset her phone completely. If my phone were to need replacing, I know I can trust Asurion to get me back on track.

Shawn promptly noticed I had fumbled on some important information regarding my device and I had filled out my claim incorrectly. Shawn made sure he had all the pertinent information and filed it under the necessary category. Thanks Shawn for the excellent customer service. Customers need more representatives like you.

My Apple Watch 4 was malfunctioning. They instantly approved its replacement. But, they were out of the Apple Watch 4 and sent me the Apple Watch 5. (They said ahead of time they were going to do that, so no surprise.) It took one day for me to receive the replacement. My only criticism is that their support information--how to set up the new device -- only talks about the iPhone. This includes the directions in the box and the directions their email linked me to. Overall, this was definitely a five star experience.

The appointment was very late but the tech communicated great. He was flexible in changing location and the process went very fast. It was very convenient to have the mobile service. I am Very happy with my new screen and it works great!

Really appreciated the ease of the process and getting the replacement phone so quickly. You clearly have studied how to streamline the process and be efficient. Good to know this service is available with ease again should we need it.

Our experience was a good one. My daughter in law's phone got damaged while they were on vacation. The replacement came quickly and was new. Not refurbished. We are extremely pleased with the service. Would recommend this service to my friends.

Quick service, no hassle. I was able to get the help I needed quickly with the help of a sales associate, replace my phone with no break in my service. I think that the cost is reasonable for the level of service received.

I was at uBreakiFix for a different issue all together and I happen to stand there at the counter waiting for me to be waited on. A lady came in with a laptop and she says I have the Home Plus insurance and I asked, "What is that?" She says, "It’s great to have." She said, "Everything in your household is covered in one monthly fee." I was so surprised that everything is covered in my house and they said, "Yes. That is electronic after your waiting period of 31 days of file could be claimed."

Final result was 5 stars..but was a hassle to get there..Needed screen repair for Note 20 Ultra..COULD NOT GET IN CT!!!! So they replaced phone for screen repair fee...Cracked screen was causing flickering issues... Was about ready to die...Took a lot of phone calls. Trip to screen repair shop..Used to be able just to go to Verizon store.. So it was a BIG hassle.. ..Ultimate result was acceptable.

The service was great, I did receive a letter stating that I would be charged $300 because I failed to return the damaged device, but when I called they assured me that the letter was auto generated and I would not be charged. Overall it was a good experience.

Our phone was broken and we needed a replacement. We paid the required fee and it was delivered in just a few days. Perfect customer service and experience. We are glad that we have Asurion as our phone protection plan.

Everything Asurion did this time was excellent from the minute I called to report and the delivery and at all times they informed me where my IPad was and at what step, I was very impressed and very thankful to Asurion and I had no hassles.

I always find my experience with Asurion to be simple, efficient and speedy. I am completely satisfied with the service they provide. The process is easy from start to finish and I have never had an issue if I needed to contact them. The peace of mind just knowing that I can get a replacement phone so quickly is well worth the money.

The customer service was terrible. I spoke to approximately 6 representatives and had to get another replacement phone before getting my issue resolved. Additionally, the first replacement looked like a counterfeit Samsung. I think next time I will just buy a new phone and be done. Totally dissatisfied with the service.

I am really happy with the response and my new product. Every time I call the response is instantly taken care of. Hopefully I don’t break it again but I am really confident that I will get great results again.

Only used the Online filing. But was very easy to navigate and complete the few questions asked. Only issue was trying to turn off the phone's locate service. It is hard to turn off locate service when phone is very glitchy.

The Asurion insurance is awesome- you get the package right away and it's ready to go. The techs walk you thru setup and the return of the old device is easy. I highly recommend this insurance to any cell phone carrier. The price is great too and well worth it.

My data could not be transferred due to the screen being damaged. I asked for the glass to be replaced so I could salvage my data, but I was told by Asurion that my phone would be wiped even with the repair. I couldn't take it to a uBreakiFix because the glass was on back order for months. You should give people the option to NOT wipe the phone with a repair. Let US decide to take that risk. I lost things that couldn't be backed up. I should have been given the option instead of "for your security."

Very easy to deal with, so helpful, and professional. I dealt with online help, and a representative. I had my phone on Monday, I called on Saturday. I returned my phone and everything was completed. I would recommend a friend for this coverage.

After much frustration was finally able to speak with a representative who assured me that I would receive a phone comparable to the phone I lost, only to receive the least expensive version of the make and model. Again, after much frustration I was told that I needed to resolve the issue with Verizon. Verizon would not buy, trade or offer a discount and I was required to pay full price. I am truly considering self-insuring because it's been a complete waste of time and money. As well a lot less frustration.

Even though they no longer service in Snyder, he met me in Big Spring. While my family and I ate he sat in the parking lot and had my phone back to me within 15 minutes plus a new battery. He was very polite and had my phone looking like new again.

The main issue I ran into is my first replacement was sent to the wrong state. I also ran into the issue of getting in contact with someone to activate the new phone. Once those two issues were resolved, we were good.

Good service. Fee for replacement phone was high, but much better than having to pay for new phone. Cost to pay for a replacement phone should be lowered. Customer service was friendly and helpful. I appreciated all the information shared.

Was a really simple process. Phone came in two or three days set up and ready to go. Much easier than it used to be. Phones are really expensive now and I’m glad I didn’t have to buy another one. I’ll keep the farm insurance.

Based on cost to replace damage and lost phone the cons seem more beneficial. The customer service and process are tedious. I will decline coverage from here on out. The time and effort was extremely time consuming. When I receive the device; I found that customer representatives lack the knowledge needed to assist with setup. So, I had to call several times before issue was resolved.

Wife broke the screen on her new phone but with Verizon we have coverage. I highly recommend that btw. We were able to get into an Asurion store within hours of calling and the screen was replaced after only a couple hours. Very satisfied.

The experience was very fast and self explanatory. Had no problems at all. I would recommend this to anyone because this helped me in my situation. I had just bought my phone and was mowing my yard when my it had fallen and I backed over it. This saved me money and I had my phone back.

Got my phone in a timely manner and answered all of my questions. Understood when I wasn't able to send the old phone back because it was accidentally trashed by my son. I would recommend this service to anyone else.

Filing a claim with Asurion was quick and easy. Everything was done online. Easy, straightforward questions to describe my issue and set an appointment. The technician came to me and repaired my phone in his vehicle while I waited comfortably in my home. My phone looked brand new and worked perfectly! The experience was great and I would recommend them to family and friends. Great service at an affordable price!

Great service! Even had someone come to my work to set my new phone up for me. How awesome! I will always have this phone insurance. Well worth the money. Don't know how many times I've used it, but it's been a lot.

It's ok. Got a good refurb phone quickly for a price similar to buying it on eBay (not counting the monthly fees). Downside: somewhat harassing emails every day while old phone was in the mail back to Asurion. It's a bit of a sucker's bet, but the service is fast, which is worth something.

Agent helped me transfer my data and apps to the new phone. She told me how to prepare my old phone for return. She was friendly and helpful. Good experience. Although I was skeptical at first, I would do it this way again.

It took 3 attempts and a couple of weeks to get my issue resolved. Once the right supervisor was involved they ended sending me a "new" phone. It's a nice phone but it seems like a refurbished one as it's not as fast & doesn't operate as smoothly as my previous phone that I bought brand new at the Verizon store. They assured me it would be brand new but it doesn't seem to be. At least they did their best & tried to resolve my issue.

Accidentally dropped my 3 week old phone off a machine, loaded on a semi. New galaxy s22 ultra. Cracked the screen and had a green line. Instead of dishing out 1100+ for another one or dealing with a broken phone. I got one for almost 1/4 of that price.

Very happy with the service. Got my phone within 3 days of ordering and very happy with the quality. Would appreciate it being made clear in the beginning that the phone is refurbished and some parts are not made from Apple. You can feel the difference in quality but otherwise very happy.

The replacement of my son's phone that was damaged was quick and easy! The instructions were easy to read and understand. It was nice to have the prepaid envelope to return the damaged phone and I really appreciated getting an email as confirmation that the phone was received back.

Asurion was supposed to deliver new phone on Saturday between 5-7pm. No show, no call, no email, nothing. Could not reach them at their 888 number. Could not get past the "enter phone number" requirement to speak with a human. It did not work. Finally was able to reach them through a Verizon representative. I have had other problems with this company in the past. All related to poor service and contact issues. Note that just because your carrier bundles and makes this insurance available, there are many other options. Just Google cell phone insurance. There are other companies who do this.

The whole process happened so quickly. I filed the claim and the phone came the next day. It was super easy. I really appreciated the reminders and confirmation when they received my old phone. I would definitely recommend it to a friend.

Even though Asurion was out of my model of cell phone they were very helpful depending on whom you were dealing business with. I called a few times until the right person would deal with me. I'm a savage! 1st lady I spoke with was a pro. I couldn't of asked for better person to help me.

They fixed the phone easily and well, however it took an hour and half longer than they said it would and the guy at the front desk took a long time to come out to the counter and didn't remember me at all even though he saw me one hour prior to me coming back in.

The service was fast and done perfectly. The repair technician was able to meet me at my convenient time and even was able to show up to my house to perform the service. I had no problems afterwards with the device whatsoever.

I had a horrible experience!!! My phone was broken! So I called Verizon they tell me I could fix my phone at a local shop and they would reimburse me the cost of the repair since I have insurance!! And that it was only $50.00 for my deductible.. I called you guys Asurion! And that Operator told me..” that the statement that the Verizon lady gave me was false!! And my deductible will be $229.00 but to look on the bright side because now that I paid my deductible of $229.00 that my phone was now paid off and I didn’t have to pay for my phone monthly anymore! I asked 4 times at least, "Are you sure?? Because I don’t think that’s how this works". She reassured me every time. I asked by says yes every time. So I call Verizon back and tell them about the lady I talked to at Verizon prior to talking to you guys..

Fast replacement. Service was quick. I was able to upgrade my phone for free due to my phone being out of stock. Customer service was very helpful and friendly. I have and will again advise all my friends and family to sign up for Asurion.

The experience with Asurion was great. They were prompt in replying to my questions, and patient as I was gathering my information. I couldn't be more satisfied with the respect that was given to me as I was explaining what happened to my cellular device....

Samsung Fold 3 screen broke at the crease. New Samsung S22 in my hands the next day. Had to call for help with set up. Other than turning the new phone on and tapping allow a couple of times. Back up and running in minutes.

My original phone is not the same as the replacement device I received. There's are differences between the Note 20 Ultra 5G from Korea and the replacement from China. I wish they would've asked before sending it. The representative was helpful in assisting with my set up considering I wasn't able to retrieve all of my information.

Easy to submit claim and incredibly quick ship time for replacement phone. Very easy to get through to a rep in customer service and good instructions sent with phone. Great customer service to troubleshoot and finish phone set up. Rep was very patient.

The first replacement phone was received and the refurbished phone faceplate fell off. I went to the local Verizon store and they gave me the number to Asurion which I called from my house phone. I explained the situation as I had only had the replacement phone for a week. Since the current model phone was not in stock, my phone was upgraded and shipped to my address. The 2nd replacement phone was worked great.

Quick. Easy. Fixed my screen in a short period of time same day I filed the claim. The staff was very professional and got me taken care of quickly. I would definitely recommend this service to everyone. Especially my fellow customers.

Scott was great at fixing the phone. He knows his stuff. It was cool to watch him fix it and nice he can go to you. Thank you Scott! Thank goodness for insurance too. He explained a better case would help

Found the process to return my phone quick and user friendly. Had no problems with the return, I am pleased with my new phone. It works properly and it arrived expeditiously it continues to work with no issues. Thank you so much.

I came to Asurion before work needing my phone fixed asap and they kindly helped make my phone brand new in about an hour and a half. I will definitely be doing this again if need be or recommending this to a friend. Thank you!

I had a cracked screen on my Samsung S8 phone. It was easy to contact Asurion and pay the deductible. An appointment was set up for the repair person to come to my home. She texted exact time and I brought my phone to her car. She replaced the screen in a few minutes and also replaced the battery while she had the phone open. Repair looks good and I am very satisfied and greatly appreciate the new battery.

The claim process was very easy. The form was very quick and easy to fill out. We received our new phone on time just when they told us to expect it. The services was very streamline and appreciated. We highly recommend Asurion Insurance service.

We had 4 phones go bad in one month's time. 1 broken, 3 quit working. As a hospital dealing with emergency issues, we can't afford to have our phones down for a long time. The first 3 were replaced immediately. On the 4th phone the representative was going to put it on a 24 hour hold so we just went and bought another phone and had the data swapped.

I had to have 3 Gizmo watches sent to me. First one was set up on a different account. Second one didn’t have SIM number. Finally the third one worked. I spent at least 8+ hours on the phone between the 3 gizmo watches. I had to send the first watch back before I could get another sent. When I received the second watch I had to be verified (which I was supposed to get an email stating I was). I never got the email so days later I had to call back to get the third watch sent to me. Every person I talked to stated different things. They just have all been trained different. I even got hung up on an employee after 1 hour of speaking.

Glass broke and repair was needed. Tech was fast and professional. She went to my home and repaired in her mobile vehicle and brought it back in a timely manner while I waited. Repair was fast and simple and convenient. This was the first time using this service and I was pleased.

Asurion did everything they could to help me with replacement of my lost phone so that I could get my replacement very quickly, and were very helpful in getting it on and working even though my phone had been turned in but was broken anyway. Also I think her name was Heather at the Verizon store in Statesville NC. She's the manager and was very helpful and concerned to make sure I got all my numbers and stuff transferred so I give her a 10 and a big thank you.

After reporting my phone lost it only took one day to receive the new phone. Very quick service from Asurion. It's good to have insurance on your phone for lost or stolen or damaged. Insurance is affordable and necessary.

Asurion has ALWAYS promptly provided needed replacement service. It was much harder this time, tho', to get the new phone set up, because the thief/hacker who had stolen the phone was able to keep access through the original phone, and took over contacts and apps. Some of the hacking issues were beyond the capabilities of the excellent Asurion agents!

It Was very easy to submit a claim online. Uploaded documents and pictures to their website, got my phone replacement within 2 business days with a paid return envelope so I can send my damage device also. No problems I experience during this process.

Everything was great!!!! I got a replacement the next day so I wasn’t done without a phone. You all are the best. The customer service was awesome as well the Rep was kind and made me getting a phone replaced easy.

I wish all companies were as efficient and fast as Asurion. Would DEF recommend to friends. Problem taken care of right away and phone delivered the next day with no hassle. Asurion did what they said they would which is so rare these days.

Received my replacement phone quickly, within 48 hours. The process was easy without any hassling or problems. I am happy with my phone and happy with your service. I would recommend to a friend. I appreciate the whole experience and thank you!!

Service for receiving phone was super fast. Had a little problem with SIM card, it was defective and had to use old one. Maybe Asurion should send two cards per order because it got a little frustrating when I was trying to activate the phone,

Great, customer service when called for assistance to setup and transfer all data to my new phone. Also if gave special instructions on how to transfer contact, photos and data. How to setup and save contact and photo in cloud. Professional, pleasant and understanding my concerns

Long wait times, several disconnections, and I had to pay off my old phone before I could get a different one. Oh, and let's not forget you jerks had to have my credit card number to ensure I'd return the defective phone you sent. What a ripoff. I'll never buy again.

Broke my phone and they had one to me right away. The only thing that is frustrating is the dang find my iPhone thing for iPhones. But that's not their problem. It's Apple's. But when I called to try to figure it out the lady on the line was super helpful and kind that I had a screaming baby in the background.

Fast response and great customer service! We have used Asurion several times and I’ve always had a great response. I would highly recommend! The first phone we received had a problem and we were overnighted right away with a replacement phone that worked perfectly.

The attendant was Friendly, knowledgeable And very helpful! My claim was handled very Fast and I felt well informed.. I will continue with a Asurion Contract as long as I own cell phones. I like the fact that there are other services to take advantage of. Louis

I was a very happy customer at the assistance and quickness of Asurion. Thank you so much for the help you provided to me. It was easy to file a claim and receive a replacement as well. I would recommend to my friends and family.

This was a great experience! It was very easy to navigate their website and get everything in order. Delivery was very fast and I was hooked back up and running in two days. It was really worth it to have this! It comes in very handy when cellphone tragedy strikes!

Started off great. iPhone screen broke and contacted Asurion to get the process started. The CSR was great (or so I thought) the process was easy to start and I was assured I would get a check 10 days after they got the product. Well they got it on May 4th, on May 25th I contacted them and they were sorry for the issues and they would escalate the problem. I would hear from a supervisor likely in 24 hours but no more than 2-3 days. On June 2 I contacted them again and got the same response. I escalated my demand for answers and was up with the supervisor who processed it right away and I got my Gift Card (not a check as promised) right away.

Quick & professional service. Would recommend to family & friends. Couldn't beat the price of the co pay. Totally worth having insurance. Came right to the house & repaired my phone. Very very convenient. Definitely worth every penny I paid for insurance.

Great service. So easy to work with. Was super stressed about breaking my 5 day old brand new phone but having this made it so easy and relieved some of that stress. Had the phone the next day and literally was missed a couple hours of service. That's it. Great. Great! I would recommend!

Did not think that I would be able to get electronics fixed. Overall great experience. Happy that we were able to get this resolved in a timely manner. Did not take long at all. I would refer Asurion Home to anyone.

On time and great service when they assist very fast. So sufficient and reliable. Very trust to rely on for any incident happen that unexpected. Great recommendation for a friend nor anyone to use this protection services. Affordable so far and brings happy especially when you desperate to have your replacement right away.

I bought an iPad as a graduation gift for my son several years ago and bought Asurion insurance, just in case. It's rolled into the Verizon bill monthly so I don't have to pay separately. Just as I was thinking "oh time to stop" my son dropped the iPad on the kitchen floor shattering the screen completely. It was easy to go to the Verison website that linked me to Asurion and after answering a few questions I was able to get a replacement quickly. Asurion sent complete instructions so he was able to transfer Verizon service from the old iPad to the new one.

I’m glad I made the decision to replace my phone with Asurion. Their delivery service was as quick advertised and best of all, the setup process for my new iPhone 11 was nice and simple. I have no complaints whatsoever.

It was professional and quick. The tech explained everything before starting the process. He took the proper amount of time to do the job correctly. The phone came back as new. Everything work as it did before it was damaged.

Superb, easy to process to follow from start to finish. All it took was to follow instructions online to create a claim. One stop to the drop off the laptop at the store. I received my laptop within 2 weeks all fixed!

I cracked my screen and needed a replacement asap. Everything went great. This was way better than dealing with those folks at the mall. The representative they assigned me from Asurion was on time. The deductible was just right and the phone was fixed promptly and most importantly, done correctly. Thank you for making this experience painless. Greatly appreciated.

Pleased with the process and the replacement of phone. Thank you for helping me with this. It can be difficult but it wasn’t. I’m an old man who found it great to be helped & given a replacement phone from Verizon.

The phone came in a timely manner and has been great so far. My only complaint is what you pay for the insurance and then when the phone dies or breaks how much you pay to get a refurbished phone sent. Didn't lose my phone, it got So hot it split in two. Not my fault.

After receiving my envelope to send my old phone back, I lost it. So I called Asurion back and explained to them what happened, they were so understanding of it all and helped me all over again. Great company to work with for insurance claimed electronics.

Took a little while to receive screen protector in the mail. I wish there was a different way to get screen protectors like they the carrier I bought it from. It’s an inconvenience to wait and have to use a cracked screen. Also it would be nice if the carrier could have put the screen protector on for me instead of having to do it myself.

Was awful. Nothing made any sense. You didn't even know what you insured and no one could get anything to work. Between you and Verizon I must have spent over 12 hours on the phone for what should have been incredibly easy. You should know your IME numbers rather than making people hunt for them or settings such that they can't be found.

After receiving the phone 2 days later I was able to get all the contacts, pics and messages transferred over and phone activated by a gentleman (Very Professional I might add) that is named Christopher and he is in Tennessee. Thank You Christopher.

I am very glad I purchased this coverage. I never expected to have this accident. The claim process was easy and I took my tablet to the service center where it was quickly diagnosed and repaired. Thank you Israel for your commitment in getting my device back in service.

Cracked back on Apple 13 Pro. Repair cost is ridiculous but luckily through Asurion cost less than half of repair cost to replace the phone with a new one. I called in, gave details and got my replacement 2 days later. Effortless and saved lots of money.

The tech was efficient, courteous, and knowledgeable. She was awesome and sold us on the Whole Home protection package. She fixed my phone screen and got me back up and running in less than 1 hour with a completely fixed screen.

I lost my phone on a Saturday. Replacement had arrived by Monday. Phone was in good condition and works great. Everything I needed to reactivate was included but I had to go to the dealer to reactivate due to some user error.

This is my second time using this service. The process is seamless. And as a bonus my phone arrived in 1-2 days. The phone, the charger and a sim card that you may or may not need. Everything there to get you started. This is a very nice service. Thanks for making it painless.

You have replaced my horrible phone now very quickly for the second time. Thank you! Wish I invested in a better phone to begin with. Nevertheless your quick and hassle free assistance has been the best part of this annoying situation.

Ran over my phone! Whole process of replacing it was quick and seamless. Asurion didn't have exact replacement available, so they sent me the next upgrade. Went from S 21 Ultra to S 22 Ultra. This phone just came out! Deductible is kind of steep, but better than paying full price.

You guys did awesome my phone arrived in a fast timing and set up was quick in easy and was back using my phone in no time at all. I was worried about sending my old phone back but I got an email within a couple of weeks.

I had no issues at all was fast at taking care of things and fast shipping it to me! The phone worked great. The move of my info over to new was easy. It was exactly what was described to me. Got it was nicely packaged just like a brand new one. Thank you! Keep up the good work

The service is pretty straightforward. They even walk you through the process with instructionals. Now, getting the phone set up might be a little confusing if you are unfamiliar with the process (aka from our older crowd). Quick, Easy, and Painless. Only issue is dealing with the high deductible PLUS monthly subscription. Which is considerably higher than AppleCare.

The process was very easy and stress free. I received my replacement phone in just two days. I took it to one of the verizon stores to get help with downloading all my pictures, text messages , etc without a problem.

Everything went as was promised. I don't know why everyone doesn't have this. We have used it 3 times. I own a construction company and have ran over my phone 3 times. ALWAYS replaced in the time promised. There have even been a few times it was delivered at 10 PM. How awesome is that?

Lost my phone at a festival and made a claim and they got my phone to me as quick as possible with no problems. I definitely liked having these guys To help me out with any other issues that I might have in the future.

Setting up the 9944 line phone was a disaster. It took way too long hours. The Verizon tech could not see it then the Asurion person helped. He knew more of what he was doing but thank god I was there to help my 80 year old dad. He would’ve never been able to do it.

Daughter broke the screen on her phone, and the screen repair costs were more than the cost of the phone. We filed a claim and Asurion sent us a new phone within a week with a way to return the old phone. No hassle.

Easy to apply and fast shipping. Thank you. Provide great service and friendly staff. I received my phone on the same day or next day. Setting up and switch my phone contacts pictures and etc. saved on my new phone.

Great, fast service and easy to reach customer service representatives. I thought the whole process was fairly painless and I really enjoyed the easy way in which I was able to send back my devices that had malfunctioned. I also found the activation process was easy. I also believe that the way in which I was notified when Asurion received my devices and them letting me know was helpful.

Had a great experience with a Asurion. They explained everything it was very fast got the new phone within two days sent the other one back was very helpful and transferring everything and it all went smoothly. We would recommend them highly and feel confident getting insurance again for our phones.

My iPad was lost during a recent trip. Asurion was quick to replace my iPad for a fair price and I received the replacement within 2 days. Although the iPad that I received is not exactly as the one that was lost, it is a quality replacement.

The process was easy and went well. But, they used UPS and they delivered my iPad to a wrong address and someone else’s package to me. Took about a week and I finally got my package no thanks from UPS. They never returned my calls or e-mails. I think whoever got my package was the one who dropped it off.