Asurion Reviews

Super fast and did a great job fixing both of my phone and the replacement for one we received it within 2 days. They offered someone to come out and fix the other or take it to one of their locations near me.

Very helpful, kind and knowledgeable. Pleasure doing business with Asurion. My husband lost his iPhone 8 Plus and they replaced it and all we paid was the $112 dollar deductible. They told us the phone would be shipped and we would receive it in two days and we did. Very grateful for their service.

Excellent service and glad that we had the device protection with Asurion...! I would recommend that everyone should have this type of insurance since these devices are not cheap. Thanks for making the device replacement and delivery in a timely manner.

The Asurion company very good company and and courtesy. Send me my cellphone device on the time they tell me. Thanks. I recommended to everyone to have Insurance and cell phones and in the home electronics. Asurion, is a company very responsible and the employees very friendly and professional.

Lost my phone..had a new one within 36 hrs with my deductible paid and the Verizon folks helped get me back up and running with the update/cross to the new phone! The update was pretty flawless. Did lose all my text data.

Lost my phone, called Verizon was told to submit application to Asurion on phone, that it was the fastest process. It was Faster than I was expecting because my phone was lost. Calls and application were fast, easy. I was sent a link, all done on my burner phone. Thanks Verizon and Asurion.

I looked up insurance online. Then filled out the claim form for my phone. My phone fell and has a broken screen. The process was short and simple. My claim was submitted on Sunday afternoon and received email to confirm claim and information on how to return damaged phone.

Original contact with your company was pleasant and I was told that my request for a replacement telephone would be reviewed. I was told that someone would call back, no one did. I called back about a week later and was told that my request for a replacement telephone had been approved with no explanation why I had not received a call back.

Phone arrived quickly. The only problem was the SIM card sent would not work!! Had to go to an AT&T location and the technician used a different card to make it work. I was told the phone sent would never work with the SIM card sent.

Fast shipping and great technical support to activate my phone once I got it. Really easy to deal with in my time of crisis because I lost my phone and lost access to a number of my accounts because I no longer was able to provide 2FA.

I needed to replace my phone and it was easy to do with Asurion. It was a quick online process and I had my replacement within two days. No hassle just fast service. They shipped it the same night I put in my claim. Great service!

I am very pleased with the service I was provided. The people were very helpful and I'm pleased with my new phone. Thank you very much. I would recommend At&t to my friends. Y'all have the best service over anyone.

I wish I could have received my phone faster than the 4 days but it wasn’t your fault for it going missing.. I wish there was a way to get it in the store to save move of the inconvenience of waiting for the mail… but thank you!!!!

The service of insurance claim was great. Thank you. I will continue to keep insurance on my phone and other devices. I am happy to have it. I lost my phone while fishing and wish I would have backed up my photos. But happy nonetheless

Grandson lost his cell phone which I had the insurance for. The whole process from filing a claim to receiving the new phone was easy and seamless. No stress. Would recommend using this benefit to everyone who owns a cell phone. Thanks Asurion.

The replacement phone was delivered in a timely manner. It was also in good working order. I would not hesitate to use Asurion again if I need it. The website was not the easiest to navigate though and I wasn’t sure the claim was completed correctly.

Screen cracked on phone. We don't how it happened. Called Verizon to see if we could have it replaced because we have insurance on the phone. Customer service was excellent. Handled the issue like a champ! Very thankful because it seems that is a terrible issue these days.

Asurion sucks and I want nothing to do with them. I am in the process of canceling my insurance. I put a claim in and they won’t even replace my device. I have been paying for their insurance for years. However, they’re just a bunch of scammers. I wouldn’t recommend this service to anyone. They’re thieves as well.

Replacement process and set up was smooth and easy. Interactions with staff were pleasant and helpful. I appreciate the service and the quick turnaround. Everything exceeded my expectations! I will definitely recommend to my friends and family. Thanks to all who helped me!!

Received the replacement quickly and safely. The set up was easy and very easy to follow directions. Easy set up. Everything transferred over and nothing was lost. Once I got the damaged phone back in the box, it was so easy to return. Thank you so much for all the help that we received. This is why we love working with AT&T.

I run my business with my phone. My original phone died on a Friday night and I did the request on Saturday morning for a new phone. I was very satisfied with their service. Only thing I was disappointed in was that phone took till Wednesday late afternoon to get to my house and lost a lot of money due to phone taking so long to get to my location.

The customer service people were amazing! It took a little bit to get it all in order but it worked and able to get the new phone set up with any other issues. Thank you for all your assistance in this matter.

I got my son phone and happy that it came. I was very happy the phone returned. Usps was close to get it shipped back in no time. I was happy I was able to Activate the new phone on my own. Easy steps to follow. Thank you.

The process was easy and turn around time was very quick, no problems at all. I was able to complete the process of transferring my contacts and photos just by following the instructions loaded on the phone and connecting the phone together so the data could be transferred

This was sweet & easy, thank you. The only issue was the return of the defect merchandise. I received a letter that you were going to charge me $30, but when I called you received the return that day. Product came very quickly.

The process was quick and easy. My situation was unique but the staff that helped me at Verizon was very helpful and took care of almost everything for me. My phone came quickly to the address requested. It came right to my door step which was nice.

Excellent Customer Service. The attention in the call was on point and received the phone within two days. Thank you very much for the service. I will recommend it to anyone who does not have Asurion in their package with AT&T.

Fast response and accountability is always appreciated. Specially when you don’t have other way of communication. Delivery was kind of a hassle but at the end the day was saved and only took a week to get a phone that was supposed to get to us within two working days.

Everything worked out great. Thanks much for the help. My phone stopped working and Asurion mailed out a new phone very quickly. It would have been a disaster to go without a phone and Asurion made sure that that didn't happen.

I was reassured by ATM rep the filing claim would be easy. From the moment I filed my claim the processes were effortless. Then I received my replacement phone 2 days later, I couldn't have expected any better. Thank you.

Getting through to a live person was a nightmare. Then when I finally did, The first 2 people didn’t help me. Then after going through that awful automated system again the third person was not listening to what I needed help with and wanted to transfer me off. I had to finally get stern and force them to listen and help me out. It was frustrating.

My experience with Asurion was very positive. All of my questions and concerns were addressed in a timely manner and explained to my complete understanding. The matters were handled quickly! I was made to be comfortable and assured. Thank you Asurion!

The lady that helped me on the phone was super nice and very helpful. She spoke to me with respect and answered all my questions. The replacement phone arrived quickly, the next day, we had no issues setting up the new phone. All in all, a wonderful experience.

The only thing I didn’t care for was he was trying to sell me insurance for my other electronics. Didn’t need that. Told him that I just wanted my phone to be replaced. Other than that it was a great experience.

I do not like you guys threatening with the $75 charge for my cell phone. I sent old phone in the prepaid envelope with the USPS. You guys need more patience.... Overall the replacement phone is working just fine. I haven't had any issue so far.

I appreciated the detailed description of what to do when. Apparently I missed a step at first and didn’t activate the new phone number with the passcode but I realized that there wasn’t a check next to that step at the end when the phone would not ring after everything seemed to be complete but I was not getting texts or calls. Once I completed the step I had no issues at all.

Phone screen cracked. They were very efficient on coming to fix it. After it was fixed something happened with the camera during the repair process and my camera nor video would work. I called back and they got a replacement device shipped to me the next day with all materials needed to ship the defective one back. Our family, myself included finds this insurance to be the best we have ever had and definitely worth the price!

Our iPad went down and we were very satisfied with the timely response and getting the issue with the iPad rectified. A return of the failed iPad will be returned to you very soon. A day after we found out about our iPad not working we visited the location at AT&T where we bought the iPad and they were unable to repair it. We tried to restart it and keep it on charge in hopes it did restart but it never did. That is when we choose to process a claim.

Phone was completely lost without hope of finding it. The claim was submitted with the help of the company. The replacement came without hassle. Assistance with setup was pleasant and easy with the help of two different tech support people. Thanks.

The replacement phone came fast and trouble free. The only problem could be in the fact that I was sent a 2020 phone instead of a 2021 5G model phone that I was informed that would be shipped. Thank you. Eric **

Processing the claim was easy. I filled out the questions and hit submit. Less than 24 hours later the phone was on my door step. The return process is extremely simple with the packaging and label already included. Piece of cake!

Fantastic! I put in the claim and within 24 hours I had my new phone. Nothing but great things to say. I would definitely recommend to a friend. All things should go this smoothly. Everything from my in town provider to Asurion was A+

The device came quick! And I love it! Couldn’t of gotten any faster. It was so quick! Thank you! AT&T has always done me right and I would want everyone to go to them! Thank you dearly for taking care of me your valuable customer!

Fast and efficient service. I received my new phone the next day with simple instructions to return the old one. The shipping label and even packing tape were included in the box. Although the new phone is refurbished, it looks like new and works great.

I dropped my phone while on a trip and broke the screen. I filed a claim and they replaced my phone quickly. By the time I got home from my trip the phone was already there waiting on me to get there. Thank you for your quick shipping and delivery.

Representative very kind but I’m not sure if my issue is resolved. Is this a survey or the email I was told I needed to answer to get my phone? I feel you are creating so many steps for me to replace my phone I question if this insurance is worth it? If I do not receive resolution with this I will be dissatisfied with this insurance.

Working with Asurion and Verizon I had my replacement iPhone in 24 hours. Most impressive. My lost phone, however, was delivered about a week later, and it took about two weeks to verify all information had been transferred to the new phone.

My LG V60 was not charging correctly. Asurion provided a replacement. It is a Samsung S20 Plus. Came in good condition, order was fast delivery, Helpful customer service. Very helpful and it had a decent deductible for ample expensive phone.

Only issue was conflict between what the Verizon store told me and what the Asurion rep the phone told me (cracked screen versus dead phone). It subsequently cost be about $200 more than the Verizon people had said.

Phone lost on fishing trip. Completely replaced within 4 days after filing claim. Outstanding! Process was smooth and simple, and completely online. Took less than 10 minutes to file. We are certainly glad we have Asurion on our phones. Won’t have a phone without it ever after this experience!

Great service and handle the issue. Got my phone the next day. Had no problem with setting up my new phone. Get customer service explain to me what to do with my replacement phone and all great people when handing the issue.

Excellent service. Submitted damage claim information on line with one follow up phone call. My damaged phone was was replaced the next day via overnight express. I was amazed at how smooth the process was completed. No hassles with superior service. Thank you!

Replacement product arrived very quickly! However, the package was opened and not properly packaged. It appeared as if the package was opened and then just thrown back in the box and not sealed. I did take photos as I had never received a package from FedEx in this condition. The gentleman that took our claim information (Sam) was extremely helpful and it was a pleasant experience because of his help! It was a great pleasure working with a person as pleasant as Sam, he is a credit to your company! The turnaround time for a replacement unit was extremely unexpected as it arrived a couple days after we placed the claim! The return shipping label was greatly appreciated and made it possible to get the defective unit sent quickly.

The Customer service rep was very helpful through the chat and patiently helped us reconnect to service. Bruce even waited while the phone restored and uploaded which was a very long process. He kept in touch with messages during the entire process and walked us through every step.

My only issue was I wasn’t able to file my claim online and I have the Pro Tech Advantage 4 but because it was under my main line when I tried to file a claim for my daughter's line it popped up she wasn’t covered when in actuality she was. So maybe work on that with AT&T to figure out a better system. Other than that it was great. Once my claim was filed I got the phone the next day.

I had to file my claim 8 different times and got constant conflicting information. Your staff needs better training and your options need better detail. My biggest problem was I was asked when I lost my phone instead of when did I turn on a temporary phone.

Great experience. Phone was broken and the process to replace it was very easy and system is user friendly. Phone arrived in 1 day. Send back process for broken phone was easy. Would recommend to a friend. Thank you for the help.

My husband recently dropped his phone on the bathroom floor. It went dark but received phone calls. He immediately traveled to the Verizon store for help. We have insurance on our mobile phones in case something happens. Wonderful feeling to know you’re insured. Always great service w/ Asurion!

It was very smooth transition from the old to the new one, and I was impressed about how fast you respond to my need of replacing my broken glass phone, and when I called to fill my claim the agent was very kind, thank you.

Help with setting up new phone was excellent. The phone arrived when I was told it would. Was satisfied with the replacement. I am happy that I have the Asurion coverage. The only problem I had was trying to activate the phone. My phone type was NOT one of the selections.

Replacement for my wife. One visit to the local AT&T store and I had her phone in 2 days. The same day delivery and set-up would have been even better but, unfortunately, we weren't home to receive it. Thank you!

Thanks for all of your help along the way. Really appreciate it!! The claims process was easy. The replacement process was without any surprises. Your agents were knowledgeable and your follow up kept the process moving without hiccups. Thank you!

Fast delivery of new phone, detail directions on how to set up new phone, erase old phone, and everything included to send the old phone back. I couldn’t ask for more when it comes to fast service. Thank you so much!

Easy and fast. The only difficult part was to locate it on the website. But once discovered, the process was very easy. What would I say to someone inquiring about getting the insurance, as much as you hate paying for it is well worth it in the end.

I like very very fast action and very fast service and very easy to use online order and they send phone next day and they understand you're satisfied with service and delivery and service I like to tell my friends.

The instructions in the package and online were simple to follow. It made the switch extremely easy. I had a hiccup with activation but I called the help desk. I expected it to be drawn out especially since it was the weekend. It was quick and easy.

The process was very easy and I felt confident in the whole process. I would recommend to a friend. There's not much else for me to say. If there is a problem they are very fast to solve it. So once again this was great.

I got my new phone 26 hours after I called. I'm very happy with the service. So happy I had insurance and will continue to have insurance. The customer service representative was very helpful and nice, also explained the whole process to me. Overall a very great hassle free transaction. Thank you guys.

Very friendly and professional. Easy to submit claim and get it resolved. The website was easy to use. The recommended repair shop was also good. After checking the phone I was told that the phone need replacement. It took only 1 day to get me replacement phone and the activation was simple.

The service was great and I got my phone in a timely manner. The customer service was great. The person that handled my claim was with me helping me every step of the way. I will refer all my friends to Asurion for the phone needs.

The process was fast and easy. I was kept informed about the progress of my my new phone delivery. The phone arrived when they said it would. It was in perfect shape and is still working as if it were a brand new phone.

I wish I was able to select the finish of the phone being replaced not just having to accept the grey one. Otherwise it was an easy process from start to finish. Filing the claim was easy and the delivery time was fantastic.

The replacement phone was here within two days! Excellent time! Great service! I would recommend Asurion to anyone. Awesome! I can’t say enough about this company, the service and the caring folks who work there. I would like to convey my personal thanks to the folks at AT&T for their help in assisting me.

It is always a relief to know I have your insurance. With five phone lines, three of them adult children, things happen. For many of us the cell phone is our only phone. When it is out of commission, it affects all aspects of life. For my kids working shifts, it is critical to have a functioning phone. I also appreciate that it usually arrives quickly and the process is streamlined for returning it. Well worth the money. My Verizon agent saved me money by pointing out one overall fee to cover the lines vs paying per phone, so it pays to ask questions at the carrier.

My daughter's phone went missing in one of her first few weeks away at college in Boston. Getting a replacement to her was fast and easy and gave us a peace of mind that she would have her phone back and be able to keep in touch.

The new phone arrived quickly and was in very good condition. It was easy to return the damaged phone. Happy with the transaction. The instructions were very easy to follow. Thank you! I would recommend this Insurance to a friend.

Our experience with Asurion was both pleasant and very helpful! All questions were answered and they went above and beyond from the helpers on the phone to the actual people who delivered the phones. I was very pleased with the outcome! It could not have been any better.

We highly recommend Asurion! They really came through. We were living in an RV while our new home was being built. A fire completely destroyed the RV and all its contents - which included 2 cell phones. We filed a claim with Asurion and as soon as they received our deductible 2 new phones were in our mailbox. Then 2 weeks later my new phone was stolen. Once again through Asurion, I quickly received another one. They are for real! They do exactly what they say they will. Great insurance for cell phones.

Process was easy, quick to receive the replacement. Setup instructions was easy to follow, especially for a "non techie". I am a little disappointed the replacement phone's battery doesn't last as long as the broken one. Overall it was better than buying a brand new phone 6 months out from getting the first one.

I didn't realize my phone was insured when I lost it on public transportation (sad face) but I'm glad it was covered! After a quick chat with an Asurion representative and instructions on how to file a claim, I had a replacement cell phone in 2-3 days! Great service, timely, professional, and efficient.

It was easy to put claim in and had a satisfactory quick response. The online service was very easy to navigate through. I received my replacement phone fast. This was about my third claim and have had no issues. Thank you.

Great service and fast shipping. Easy to deal with and resolved my situation. New phone is working great and have not had any problems with it. My phone screen got cracked and they sent a new one and it looked great.

You all responded very quickly and in a professional manner to my needs. The replacement process was easy and customer oriented. Phone delivery was in two days even with holiday. Everyone was very helpful. Everything is transferred and up and running. Thank you for all the guidance through the process.

Everything was great! Handled in a quick and timely manner with no hiccups! Thank you very much! I would totally recommend anyone use you guys! Thank you for making us happy. Will continue using your service in the future. Jennifer **.

I was very pleased with the speed of receiving the phone. It came the next day even though the claim was entered the evening before. I wasn't able to use my old phone to transfer information because the phone was broken and I couldn't get access, that was very upsetting.

Fast and easy service, we were pleased with whole process. We will use Asurion for our insurance needs in the future. Device that was sent was the same one that was damaged and worked right out of the box. We would recommend to others.

No problems. Just went online. Filled out the forms. And they sent me the new product within a week. Instructions were easy to follow to transfer from old to new device. Sent the old device back with all the instructions and postage stickers that they provided.

You guys have been great to me. Thank for all you guys do. As long as I have a cell phone I'll be a customer. The guy called before he came, fixed my water proof phone in less than an hour and resealed it as it was coming from the factory.

I got a replacement for my lost iPhone in less than 2 days. The process was very easy and went very smoothly. Though I am a very careful person with my electronic devices, I was lucky to have the Asurion insurance.

The person I spoke to was able to help me. The watch was delivered the next day. He was very accurate in describing the process of having the watch fixed. I was not charged for the replacement due to the watch being a replacement.

Good service overall, but the only two things that you have to fix is the price for a replacement device, and the time or days allowed to return the damage device, to increase the days. I need more days to return the device, my son went to Washington for a job and I need more days to arrange for the device to be returned.

The experience was not bad at all, it was simple and fast. The replacement phone was here with a couple days. However, I do believe that the deductible is a little too high. It should be pro-rated according to the current cellphone value.

The customer service agent that helped me file my claim was fantastic! Sadly, I placed my claim on Thursday and didn't get my new phone until Tuesday, which was MUCH longer than the same-day or next day replacement that had been quoted to me.

I was doing a claim online and it didn’t go through. Called Asurion and a representative was very helpful in pulling up my claim and he took time to explain to me what I did wrong. After that my claim went through. Thank you.

On time, next day. Great job. Had a little trouble because phone was locked up. Took a little while to get it unlocked but got in to iCloud account and got everything back to where it works now. Next day getting phone to work was great.

The agent that I worked with was the sweetest! Attentive, patient, friendly & great with communication. I wish I remembered his name! I just remember he was from North Carolina! I got everything that I needed figured out and & my phone came in very quick!

Accidentally lost phone while moving. Had a new replacement in 2 days. Excellent service and assistance to get back up and running from Asurion. Paying for the phone protection plan is totally worth the peace of mind, in the event of breakage, loss or stolen equipment.

Fast service. No issues. I love it. I will recommend to everyone. I have my phone services with AT&T for the last 2 years and I have no complaints. I hope this good service last always. Good job. Keep up going.

Asurion saved my life! My phone was stolen, and I had my replacement two days later. Thank you Asurion for the easy shipping and handling. It's the best $200 I spent. Asurion is really on top of their game. Such an easy way to replace a phone. I've been using Asurion for 4 years now.

I did all my information on my claim online so it was really easy. The only problem was being able to set up my new phone since I didn't get the same phone I had before. I am also having trouble learning how to use the phone.

I had to wait couple weeks to get my new phone which I do love. My new phone did not come with a prepaid return envelope so I had to jump through some hoops to make calls to get the prepaid envelope delivered to me. If not for these two items I would have given a 5-star rating.

Filed claim and new phone was here the next day. Was very pleased at how fast it arrived. Thank you for your speedy service. I now can order my new phone from AT&T. Way to go. If all companies had such good customer service this world would be in a lot better shape.

Really convenient and safe. Associate was professional and timely in fixing my phone. I would recommend this service to friends and family. I feel more comfortable staying at home as opposed to leaving my phone and having to pick it up. This saves me time as well.

I received the return envelope quickly. I will know more about my experience when I see how fast Asurion credits my account for the phone I returned. The one fault I find with Asurion is trying to get in touch with a representative.

It was very easy to submit my claim. My Phone came in less than 48 hours!! This is a great service. I had no problems with claim and new phone is great. Thank you for making it so simple to replace my phone.

I lost my phone and they helped me replace it.. Very nice people to talk and they placed the order very fast.. I got my phone in 2 business days. I would recommend ATT at all of my friends. Asurion was a blessing to help me out.

Very happy with the fast response of replacing the phone. Directions on how to return the old phone was easy to do. I was able to give the package to our Mail person. I didn’t have to go to post office to Mail out

I was surprised to get my new phone within 2-days. Wow! I just returned my old phone and it was very easy to return. I was disappointed that I was getting a refurbished phone, but it is okay. My phone assistance was just as amazing—clear and helpful.

The claim form was very easy to fill out and the phone arrived right away. My only concern was that the tech I spoke to on the phone was not helpful. He was very nice but he did not advise me to merely take out the old SIM card from my old phone and insert it into the new phone. This would have saved me a lot of time. Instead I had to go to the ATT store for them to do something so simple that I could have done myself if the Tech guy from Asurion would have told me. But I am please overall.

Phone arrived just in time prior to going to family event. I truly recommend Asurion to others. Great customer service. Representative was quick to get all information needed prior to submitting a request for my replacement. He was very professional, answered all my questions. I am truly enjoying my replacement phone. Thank you.

Phone wasn’t charging and requested a replacement. I received it faster than expected. A day after I submitted the request. Very very satisfied with the service! I would recommend this service to anyone having issues with their phone. You’ll get the best service.

Dre was great and patient with me while getting the information needed. There should be more representatives like him. I work in CS and like someone I can relate to on the Phone who understand and handles my request promptly.

It took all of 5 mins to get our claim going for the replacement phone, it was nice to know, they know what they are doing. 2 days to get my phone, but to hook it up, to a bit, but the instructions helped a lot, thank you.

They were helpful in getting me a replacement phone for my broken device and then an alternate phone when the SIM card got stuck. I appreciate their accommodations for my concerns. They also were speedy and considerate of my situation.

Dropped phone and cracked the bottom half of the screen. Phone replaced within a week of starting a claim. This is not the first time we have had to file a claim. Easy to start a claim and minimal wait time to get the replacement every time.

No problem and fast shipping. Easy set and l liked the package to return very easy. The new phone came with a aftermarket charger and charging cord. Not real high quality but it was free and it nice to have a backup.

The impressive user-friendly interface along with the painless and blazing-fast approval process are worth singing about. What really blew me away was receiving the replacement device the very next day. It could not have been a better experience. I will definitely recommend Asurion to family and friends.

This by far has been the easiest insurance claim I have ever processed. The online claim request was very simple, I received continuous claim status updates and it was a speedy delivery! Highly recommend using Asurion as your insurance claims provider!

I am a senior and I found the website very easy to follow and understand, and I received the new phone the next day. Setting up the new phone was also very easy. Well worth the price to pay for the insurance.

I Filed a replacement claim late in the evening on Thursday. Both front and back glass were scattered. My brand new replacement phone was on my front porch before I left for work the next morning! Thanks a bunch. Worth every penny. In my opinion.

I love my new iPhone 11. I did not expected To arrive early Delivery, I was very happy with new I phone. Only Took me few hours to reboot my old iPhone to my new iPhone using back up iCloud. Thanks for new iphone.

Once I was able to get my email issue with ATT corrected, Asurion was quick to process my claim and I had a replacement phone the next Day!!! I was totally amazed! Thank you! The only thing is that I wasn’t able to get the lavender phone like I had before but it’s okay.

The process was simple and very speedy. I kept my phone until the new one arrived. I took it into my local Verizon when I received it, they transferred all my stuff to the new phone and installed new screen protector while I waited.

While traveling 100s of miles from home, I fell and smashed my phone screen, making it extremely difficult to use. The Asurion representative was concerned as to if I was hurt (I wasn't), then found a uBreakiFix shop along my route that, although very busy, put a rush on my phone. I was able to pick it up when they reopened the next morning. The repair was excellent! The phone works perfectly and you can't tell it was ever damaged!

They were AWESOME! I was referred by Keven from Best Buy. He set me up with Asurion. The service was great! I would definitely recommend it to family and friends! The wait time was a bit long. Other than that it was GREAT!! Thank you for your awesome customer service. You don't see that much these days!

The set-up process was easy and the tech that came to my home for the repair was on time. He was very professional and confident in his abilities. The phone looked like the day I picked it up. Great job!

We use Asurion through AT&T for our company's iPads... I am the Office Manager. The claims process is always a smooth process with great customer service representatives. Most generally I receive the replacement iPad the next day. To return the damaged iPad they make that simple too, providing all the necessary labels and paperwork... even a strip of tape to put back on the box. I highly recommend using Asurion when you have the choice.

The online claim was easy and got phones in two days, Was worth having insurance to not have to buy a new phone to cover the loss. Setting a new phone up was easy and have a box and return label to send back other phones was painless.

Your customer service representative was very polite, helpful and knowledgeable of the issue that I was having. My call was handled in a professional and timely manner. I received my phone within two days and it was very easy to set up.

I had very fast and prompt resolution with Asurion. Once I reported the deficiencies with AT&T, I received my newer replacement in less than 48 hours. I am highly satisfied and will continue to utilize Asurion.

I horribly damaged my phone. Received the new one within 24 hours AND received a new charger (with the wall piece, normally Apple only gives you the cord but not the part that goes into the wall) SO that was a great bonus! Also, you all make returning the damaged phone SO EASY! Thanks Asurion!!

Wifi and Bluetooth stopped working on my iPhone 8 Plus. I got my replacement iPhone 8 Plus in one day. I was shocked at how quick it came! It was super easy to file the claim. I am very pleased with the experience.

With previous experiences with AT&T customer service, I was not looking forward to this remedy of my cell phone. I was pleasantly surprised by the response from AT&T (Asurion). I received very timely and thorough customer service from start to finish. Because of my travel schedule, the customer service rep maintained extraordinary good communication throughout the process.

The agent was very professional and found a solution to the issue we had. He was able to save us money on the issue at hand and our other devices that we have. He was very knowledgeable with everything we help me with.

Excellent, and super quick response. There was a very simple form to fill out, no questions asked. It was worth every penny invested in this insurance. We filled the report and received the new phone in less than 24 hours. Thank you

Absolutely wonderful service! Technician was courteous, extremely helpful, very communicative concerning arrival time and repair time. My screen repair was done efficiently and you would never even know it is a new screen. The repair being done at my convenience and at my location is very important to me as a consumer.

My phone was dropped cracked and speaker would not work, called and let Asurion know, they sent a new phone with a return addressed envelope to return the old one - came within 48 hours. Great job and professional service!!

The entire process was smooth and easy. Thank you for allowing enough time to mail back the broken phone. That gave me enough time to transfer all my old info to my new phone. I will definitely use Asurion again.

My service was successful and a quick turn around. I finally erased the old device and will ship it out tomorrow. Can I please get confirmation once your company receives it? Thank you for your service and getting my issue under control. I love it.

Process was extremely easy and my phone arrived the next day. Very good directions on moving data from old phone to the new and shipping instructions were very clear. I was very pleased with this experience and would recommend to friends and family!!

I was totally satisfied with the service I received. I received the replacement phone within a 24 hour time span. I would recommend your company to my family and friends. The sales rep was very helpful in all areas of service. She made me comfortable and at ease throughout the transaction.

The process online was uncomplicated and offered options. We were pleasantly surprised when the phone arrived the next day and provided everything we needed to be able to send the broken phone back.. Everything about the experience was positive.

Very good service. Everything went great as far as the reloading of my new phone. All my apps and pictures loaded exactly as they were before. Was very glad that I had the insurance. Never thought it would ever be needed!

All was quick and easy to use. The replacement phone came quickly and the process of filing for a lost phone was great. I’m glad I kept insurance in my phones even after they were paid for. I highly recommend keeping insurance for all of your devices.

Very fast and easy to do. Filling out the claim and fast and easy. No hassles and overnight delivery. I highly recommend insuring all your products as it is worth every penny. Low premiums and deductible make it nice. Thank you for making the process as painless as possible.

We got the replacement phone very quickly (next day). The help chat representative was awesome in helping with a setup issue. Her recommendation helped immediately. We were very happy with the entire experience dealing with Asurion. We would definitely recommend having Asurion insurance on your phones.

The product was received quickly, and arrived without any issues. Easy to follow instructions for setup, and return of damaged device. Great customer service. I would recommend this to anyone who uses Verizon or AT&T.. The replacement works fantastic. Definitely exceeded my expectations.

The folks at Asurion were absolutely great. The only reason I did not give 5-stars, is because they used FedEx to ship the replacement phone. And, of course, FedEx managed to lose the phone for a week before they found it and delivered. I beg of you, stop using FedEx.

Phone came when promised! There was a hiccup or two getting the phone setup mostly due to a software update but I was able to get through it. I do wish that the phone was brand new and not refurbished but nevertheless it has a year warranty and it’s cheaper than buying a brand new phone.

Having a phone break is such a huge inconvenience but it’s always fast and efficient to replace it with Asurion. We did have to go to the AT&T store with help connecting it because we tried to get online help and could not.

Everything went well and in a timely manner.. I’ve been with AT&T for years so as a customer I can honestly say I’m satisfied. I’m happy I was able to get a new phone. My old phone is being shipped back to you guys. Thank you again.

Great service. Was easy to use and great people, easy to set up a claim on the phone, I have used them before and they were great, I will definitely use them again if I ever need a fix for my phone, I would definitely recommend them.

I’m satisfied but more happy with the experience. I think they did good but need more better customer service sometimes and I think they should allow a customer to receive newer devices if we have a older device to return.

I received my replacement phone in about 30 hours. I was able to put my old SIM card in the new phone and activate it without any trouble. I only wish that Verizon had not charged me $180 for the replacement phone, considering I had insurance and it was their malfunctioning battery that caused my old phone to die without warning. I would recommend this insurance to others, though, just maybe not Verizon service.

The replacement process was easy and seamless. It was quicker than expected. From the moment I submitted the request to the moment I received the device it took literally days. I’m really happy with the device and the overall experience.

Asurion customer service reps were all very helpful. The return of my daughter's phone via USPS was delayed via the carrier for several days, but your team was understanding and assured that she would not be charged. The phone was finally rec'd and I guess all is good. Highly recommend Asurion!!

My phone was lost or stolen. It was initially difficult to file a claim as I couldn't get into my email to confirm my account, nor receive a text confirmation. When I was finally able to get through to customer service, she was friendly and very helpful. My claim was approved, shipped, and received in a timely manner. The deductible was more than I was told it would be when I took out the insurance.

Service provided was great, no problem making claim and getting my replacement to me in a day as promised. Staff was friendly and provided me great professional service on my call when I made my claim. Would recommended anyone to get this coverage.

I always brace myself when having to deal with ATT support but this experience actually went well. The Rep was patient, explained the process, answered my questions clearly. My daughter got her new phone. I just wish reps would not always be selling or recommending more products when people are aggravated because they have to replace their phone through insurance.

Experience was great. Phone arrived within 2 to 3 days and transferring everything over to the replacement I received was smooth. My Phone is working well without any problems. I’ll for sure go through Asurion again for any problems in the future.

I was very pleased with the service. Submitted claim and received the replacement very quickly. The process was very easy to file the claim. I am very grateful to Asurion for their help. Would definitely recommend to others for their cellphone repair needs.

A friend dropped my phone in a lake so I had to get a replacement. Asurion charged me $229 for a phone I can get on Amazon for $189. That's not counting the $14 monthly fees. They sent me two bad replacement phones. The second gets too hot to touch and had clearly been opened and glued together with rtty tape on it. Several managers made suggestions that ultimately would cost me more money. I have the better of the bad because I have to have a phone. It gets hot too and freezes. Asurion said they would send a check. I still don't have a check. It's been 1 month of futile conversations.

The service was great. The technician was on time and efficient. He took my wife’s phone and worked diligently to repair it. She received it back as if it was a brand new phone. She is very happy with it.

Very easy, painless experience with Asurion in receiving my new phone after losing my previous one while on vacation. The one came in 3 days (one of which was a holiday). I would recommend to anyone. My carrier is Verizon. I did have to pay the deductible, as expected.

Great getting the phone but had to wait 4 days… The girl at the store said they have same day deliveries but I guess not. Otherwise phone is great! Have had insurance for years but this is first time I’ve actually used it!

The phone is fine, but it came with a non-Pixel cheap charger and non-Pixel headphones that don't even fit into the port, so I can't use them with my phone. This was extremely unprofessional. I can use the headphones elsewhere, but had to buy a set especially for my phone. Asurion should do much better, especially given the price of replacement.

I rescheduled my repair appointment numerous times, finally cancelling it altogether. I ended up needing a new phone. The last person to assist me was wonderful. She found a new replacement iPhone in an acceptable color. She was patient and kind, answering every question I posed, twice if necessary. I am blind and sometimes need additional, more specific information as visual cues are unavailable to me. She kept me updated by email on the arrival of my new phone, and reminded me to mail my broken phone back to you. She is an asset to your company. I truly appreciated her positive attitude and upbeat spirit.

The online process was difficult to get through. Not clear about where to go. Hard to navigate and the complete. The many required fields seemed redundant but once I got it completed the rest was fine. Once phone arrive the loading SIM card and resync phone was ok.

My phone was stolen on Monday night and I called to file a claim. After hour of being online they have told me they will send an email for follow up. After two days and not hearing anything from them I called again and they said there is no claim filled for my $1500 phone. Then she placed me on hold. Came back and said, "Your insurance does not cover lost or stolen phone"!!!! Then why did pay more than $200 for insurance? Do not trust them. Do not buy their insurance and I will never ever use their company for any other protection need. Very disappointed customer.

The claim process was easy to complete online. The replacement phone came quickly. They send everything I need to return the phone in the box so returning the broken phone was easy and the post office picked it up the next day.

My son lost his Apple Watch. We think the band was defective. I was not sure the watch was on the plan, but your customer service person reviewed my account and got a replacement watch out right away. The watch was received almost overnight.

The help we received from Asurion was excellent. They helped us outright from the start and helped the process go quickly and smoothly. We needed service quickly and they were fast! The guys at u break I fix were great too!!!

I filed a claim because both my phone and wife phone were stolen from our cars. Upon receiving our phone from carrier I wasnt too happy with the fact that we received refurbished/reconditioned phones. I paid high price for a brand new phone just to get a phone stolen and receive that is dissatisfactory.

I had no problems with Asurion. But my carrier or Verizon in general I'm not real happy about them. I never had problems with Verizon in Fla. but since I got back to AZ. it's been like a different company.

Fast, fair and accurate. The webform could be easier to look up claims. But the people listened and helped. We had an issue with a replacement phone and they were able to take care of it within a short amount of time.

Was very pleased. Got my product very quick and very easy to connect...thanks for being so efficient. Nice to get on our app and place the lost or stolen item and get it sent to you in less than 48 hours.

Grandson lost his phone at school and what he thought was the worst day in his life turned out not so bad. Replace phone came and set up was easy with rep's help and patience. She was very knowledge in walking him thru the step by step process. Thank you very much.

I was help promptly and they sent my phone safe and sound with info. They also were very patient with me returning my phone. I moved and misplaced it. They made a follow-up to remind me. Which was very helpful.

The claim process was straightforward. The replacement phone was expedited at no charge (Saturday delivery via FedEx). I had the new phone up and running in under an hour. I would recommend Asurion's services to anyone with a smart phone.

This is a very great service for any issues with your phone. I had an issue my screen and made an appointment through the website. I took in the phone for the repair and it was made in a timely manner with no issues with it.

Service was great and fast. Thank you, friendly service, shipped fast, wasn't the same color but who cares. It worked the same. So thank you guys for a great service, and getting to my grandson fast. Yes I would recommend a Friend.

Started claim on Monday Sept. 27, 2021. Did not receive phone until 7 pm on Sept 29, 2021. The phone was brought to me by a neighbor. FedEx delivered to wrong address. Address is clearly marked, and someone was there all day. Had trouble getting it to work. After several phone calls, and online no help. Had to go to an ATT store. They had to replace Sim card. The lady (Marsha)? was very helpful.

Went to Verizon my phone wasn't working right, NOT taking all the calls,, then I noticed that the front was broken. Took off the case I had the phone in. Noticed that the casing on the phone was also broken. Verizon told me how to get in touch with Asurion to get it replaced, am so happy I included this in my packet thru Verizon. Was sent a replacement. Thanks.

Great insurance program. Would like the question tree to include the option of broken screen and then a follow up of any other damage. Once I selected broken screen, my only option was a repair visit (phone was too damaged for just screen repair) which delayed the process by a couple of days. Then I had to go through the process via phone versus website.

Very prompt, easy to file claim, phone came next day and since I hadn't filed a claim I only had to pay 149 for the new phone! Great service! I would recommend Asurion to everyone! Thank you for making this so easy!

Great way to get phone repaired. Come to your home and fix screen in his car. Fast and on time service!!! No waiting like sending in mail or at store. No issues with repair, phone looks great with a new screen.

If it wasn't for the extremely helpful gal from the Philippines who was on the phone with me for almost 2 hrs, I would never had been able to set up my replacement phone. If you're trying to set with this phone and you do not have either your broken one or the S Card to use, it is impossible - unless you have a great tech like I had.

First time around was a bit of a cluster. But contacted y'all a second time and it was handled. A second phone was sent to replace the broken one which was first shipped out. Everything working great as of now.

As far as receiving the replacement in this case warranty, Asurion personnel were helpful and able to meet my needs. The Verizon store where I had to access Asurion due to it being warranty work, now that is another issue.

It was so easy to go online and schedule my home visit to have my screen repaired. The tech that was there was so kind, friendly and courteous. Unfortunately I can't remember his name but should be in my file.

I preordered the iPhone 13 and received it on a Friday. 5 days later I broke the back glass and had it replaced the next day with their next day shipping. From previous experience, I was worried about not receiving a replacement in the same color but this time I got the same color and a higher storage!

Asurion is the worst!!! Better off to save the money and pay for it when something goes wrong!!! I pay for insurance for years and then go to use it. Try to do it online and it said I had to call. Was trying to send me a new phone, didn't want a new phone... just wanted my screen fixed. The girl said it wouldn't let her do just a fix screen and put me back in the queue and got NASH on the phone. Now after verifying with a pin to my phone... now they can't do anything for me till I send them my driver's license and another form. All the money I paid for insurance I could of just paid someone to fix it and it would of been cheaper. Cancelling Asurion after they fix my screen!!!

Easy and quick when something broke on my device. Got a replacement within a few days with a low copay and an assistant walked us through all of the setup steps and helped with transferring of data between the devices.

I have attempted for the last six months to have a warranty/insurance honored. Asurion keeps sending me to AT&T and AT&T keeps sending me to Asurion. I have gone online and attempted to file a consumer complaint and it is difficult, (I'm sure by design), to file. I will keep attempting to have something done. I was told on my ninth call to AT&T and Asurion to go to the AT&T service center and I did. They (AT&T rep) told me that since I didn't have that account and number with AT&T any longer you wouldn't honor the Asurion warranty.

We had somewhat of a complicated claim because of wrong information that we put on our initial contact. Also the replacement phone we received would not turn on. The first young lady had helped get us Almost finished, when we got disconnected. The second young lady picked up right where we had ended with the other and completed the claim. Both were very helpful.

The process to submit the claim and get it approved was simple, but the replacement phone got hung up in shipment. We were one day away from needing a replacement phone for the replacement. I don't have anything else to say except that we spend a lot to be sure we can get a replacement that we still spend $200 on.

It took 5 phone calls with multiple holds and disconnects to get my issue resolved. Basically from about 10am-4pm was wrapped up in this process. The final phone call resulted in resolving the issue in about 10 minutes. Not sure why the first 4 couldn't have done that. It seemed like the goal of the first 4 was to sell me a plan to cover my entire collection of electronic devices.

The whole process was QUICK and PAINLESS. Totally SIMPLE. The phone arrived in just two days. Activation was easy. The whole process WAS AWESOME... Damaging or losing a phone sucks, but the replacement process with AT&T is the best I've ever experienced. KUDOS.

The service was very fast. I received my phone within 24 hours. The SIM card that was supplied didn’t work. I had to go to Verizon and they installed my old SIM card. That was the only problem I encountered.

Very prompt response time and easy to follow instructions, both in the box and with the online visual guides. The service and response made the Protect Advantage plan worthwhile. Would highly recommend to anyone who may need an insurance plan. Thank you!