Asurion Reviews

I have a good experience. Y’all people are awesome. Help me through the application and phone set up. Thanks a lot for the professional job y’all have been doing so I can have my phone back the way I want to.

The replacement of my business phone went very smooth without any hitches. I would gladly recommend Asurion to friends and family. I will make that any and each phone that I purchase will be insured by Asurion. Blessing Gregory D. ** from Greichan Development, LLC.

Great insurance to have and customer service easy to work with, getting claim filled out and received replacement phone within next day, knowledgeable and patient. Quick to replace my phone and get it set up. Easy to get in touch with to get my new phone up and running.

I was surprised by the very fast overnight shipping of my phone. I placed the claim in the evening and my new phone was delivered the next afternoon. Customer service rep went above and beyond to make sure I was satisfied with my replacement. Thanks for all of your help.

She was very concerned about the problem I was having with the phone...I woke up one morning and saw that where the phone folds had a black liquid going straight down the middle of phone..and every time I opened and closed it, it got worst...I called and she took care of me...

Everyone was very helpful. At first I got a little disappointed but it got easier. I ended up going back to store for help but it all worked out in the end. It was minor things that I was missing but with the help from the store it was great.

Excellent Service. I would recommend Asurion to ALL MY FAMILY AND FRIENDS... The service I received was superb! The young lady that assisted me was so knowledgeable of everything I needed to complete my request. Thank you for completing and getting me my device so fast.

My iPhone 12 Pro Max screen was cracked from the back and it was glitching on and off, also think it was water damaged. Not sure. Asurion really came through, Everything went great. It was done Fast and easy. Definitely recommend! Thanks again!

It is real hard to get to talk to a person when you call in, And the agent ask you the same question that you had to answer to get to the agent, and the app turned me down and the agent put the claim through with no problem.

The representative made it easy to process replacement device and was experienced. The verification process is a little difficult if the device is an iPad. They need to change the verification process to make it easier to process online. Thank you.

I had a great experience with Asurion. They replaced my phone with awesome speed. I got my phone the very next day. It was very easy to follow the instructions to transfer data from my old phone to the new phone. Thank you!!

The gentleman helping me was extremely knowledgeable and maybe at ease feeling that I could set up my phone myself which was just the case. And appreciate the fact I got my same phone which is an older model but it’s the one that I wanted. Thank you so much for all your help!

Process worked just as I expected. All steps were completed through the website and received my replacement phone 2 days later. Because my phone was older, the replacement device was 3 generations newer. I was able to simply move the SIM card to the new phone. Customer support walked me through the steps to erase the old phone as the display was not working. Support did try to upsell me on a policy for my home computers, which while a little annoying, was not too over the top.

Fast reliable service!! Got my new phone in 1 day and upgraded to a much better phone than what I had.... easy claim inside the AT&T store. All my contacts and pictures and videos were saved thru iCloud!! Upgraded from a 6s to a iPhone 10.

Asurion was very quick with getting my phone to me and made everything very easy to do. They are definitely one of the better insurance business for your phone. This isn't the first time I have had to use Asurion and they have been helpful almost of the time.

Phone screen broke and then started acting flaky. After talking to an agent on the phone because the replacement was out of stock, Asurion upgraded the phone replacement and they sent it right away so that we could back on track quickly. The process was quick and easy. Thanks!

Replacement came quickly. The phone works fine. All went as advertised. The replacement, for a lost phone, came with instructions about returning a broken phone. I needed to call to make sure they had the claim correctly - and they did. Those instructions are always included - a little confusing.

Our son busted his phone and we were glad to find out that we had the insurance. Asurion helped us file a claim and we got his phone replaced quickly and efficiently. So glad we had the insurance in this situation.

Website easy to navigate. Quick response to replacing broken cell phone. Rapid delivery of replacement phone. The replacement phone was of good quality. My sister was able to activate the phone without any problems. I am glad that I purchased insurance on the device.

Everything was smooth and easy. The entire process was good start to finish. I would suggest getting insurance to a friend. I recommend that you have the insurance. My mom's phone was so old they even have her a upgrade from 6 Plus to a 7 Plus. Thank you.

I was caught by surprise when my Samsung Galaxy J3 suddenly just shut down and refused to reboot. I've been paying for this insurance since I got the phone assuming that I would drop it and need a replacement. I didn't expect age to kill it. Asurion replaced the phone with a decent newer model (Galaxy S10+) within 24 hours of my claim being filed through the ATT store. I'm so relieved this type of failure was covered!

Excellent, User Friendly & Prompt Service. I really like the way Asurion handles the loss or repair claims. It's really easy to file claim and it gets processed immediately. I got my phone next day of filing my claim. I also had a repair claim which was also processed immediately.

Everything was done well! I’m glad that I had insurance. Just wish I had more money to pay all my bills. Glad to have my iPad back. I hope that I don’t allow my iPad to become damaged again in the near future. Thanks for everything!

The whole process and claim has been expedited and handled very well. I mailed my broken phone back today. Instructions were clear and easy to follow. Thank you for making the process so easy although it took a while to get the data transferred.

You got the phone to us quickly, but the phone itself is garbage. And I paid for the phone!!! The refurbished phone is glitchy & undependable! What am I paying insurance for?? I've had enough!!! I need to change models or upgrade because this is unacceptable.

I loved the quickness of the service. I had a replacement phone the very next day. It was also very easy to mail back the broken phone. The only reason for not giving the five stars is the cost for the replacement. For the age of the phone, it would have been nice to be a bit cheaper. SO for me, a 4.5.

Returned damaged cell phone but was charged 275. I called after a very long wait. I was told it was in warehouse and they would give me credit back on my account. I waited several weeks and did not receive the credit. I called a second time and credit was given. Thank you.

I lost my phone recently and when I claimed for a new phone they denied my claim. I have been paying Asurion insurance for more than 7 years and never even claimed a device. Now that I lost the phone and when I am claiming the phone, the company denied my claim. Worst company ever and they are not even providing a reason for their denial. I now feel that it is a SCAM company. Request others to avoid it.

It was an easy and painless process! AT&T explained the process and provided the form need to complete the process. My new phone was delivered overnight! So far I am satisfied with my new phone! Thank you for your excellent customer service!

I was able to get a replace phone, I was not able to recover my info on phone. Can not get it unlocked. It froze up on me. Samsung it is a defect. Got the replace phone and got hooked up. I do thanks you. Having the extra phone insurance really paid off, this is the first time I have every used it. Thanks again. Elisa.

Very fast and easy. My phone was stolen and it was literally replaced in 2 days! The process was good for people that don’t have much time to sit and wait on a phone call. I just went online and filled out all the forms and BOOM I was done and my phone was on the way! Thank you guys for your AWESOME service!

The claims process was clear and took only a few minutes to complete. The turnaround in getting new phone was maybe a day... Directions for programming phone were easy enough. My daughter did it herself with no problems. Thank you!

Was very happy with the service provided. I didn't use the website for my claim because the wrong phone model was listed and I was concerned the wrong replacement would be issued. When I called however, the customer service rep was very polite and had the correct phone in the system. The replacement phone arrived next day. Thank you.

Excellent customer service and fast delivery, I am very pleased with Asurion. My new phone arrived quickly and in perfect condition. I would highly recommend Asurion to others. It was a relatively easy process downloading my information from my older phone. Thank you for your follow also.

Great experience. Quick to send out replacement. Very happy with my service. I am not sure if I missed it but I am looking for my official receipt for my deductible. Other than that everything went great. Thank you and have a nice day.

Was unable to continue with claim because I didn't have the $229.00. I need to do a claim now that I have cash. Other than that it was fairly simply process. I just don't understand how I can pay for insurance every month and it still cost so much for a refurbish replacement phone.

Love the ease of being able to file claims online with fast response and the quick delivery was nice too. I like being given plenty of time and reminders to send back old devices. And ready to ship packet was also helpful.

My only complaint is that the first replacement phone I was sent did not work. Otherwise, the online claim process was very straightforward, when I had to call customer service they were helpful and friendly, and the new phones were delivered quickly.

THE WORST EXPERIENCE EVER- (I do not want to give them any stars but was required to) absolutely terrible experience, out a cell phone for a week because of a mistake they made, refused to do anything to help me or solve fix their error. Kept making unfulfilled promises - if I did this I would have a phone in 24 hours, did what they said no phone, time then changed to 48 hours, 48 hours came and past still no phone. The absolute worst customer service, was hung up on multiple times and could only solve problem via phone call, but did not have a phone so was required to use someone else's phone and on the phone with multiple people for over 2 hours. DO NOT USE THIS COMPANY. WHATEVER YOU DO- GET APPLE CARE!!!

Thank you for fast processing and shipping. I had my new phone in two days. You can’t do much without a phone these days and your service was fast and efficient. I had no problems returning the damaged device. It was fast and simple. Thank goodness!

Good job, very good. Service providers were knowledgeable as well as friendly. I did not have to wait forever to be waited on. They also shared some good practical advice that will help. Such as making sure my data is stored properly.

Website was very easy to navigate, phone was delivered quickly, easy to follow instructions on how to activate and deactivate phone, and everything was included for my phone return. It was nice being able to send it back via USPS.

The delivery was fast and the phone was like brand new. The phone is working fine right now. We have no issues at this point. We have used Asurion for many years, and we have had to replace several phones. The only thing I would suggest to Asurion is to lower the deductibles, these are very high.

It was kinda hard to do the claim. It kept having me to start over five times and I had to start from the middle and it kept kicking out my ID and then I had to start it over again and it did the same but it finally went through.

The guy that helped me was super nice and patient and he helped me through the process, this was my first time going through it. I had a failed attempt to make a claim before and he helped me pick back up and refine that claim.

Everything went smoothly. No problems. They were very detailed about how to get the job done. Being an older American, I had no trouble getting my problem taken care of. Thank you AT&T for keeping it simple. I am already using my new phone!

Calling and getting help from a representative was amazing. He fix my issue with no hassles. Making an appointment to have someone come to my house to replace a broken screen was a hassle. They never showed up. I didn’t even get a call. So I had to call the representative to fix my issue which he was a big help.

Son had left phone on top of car. Drove off and realized it was gone when we got home, so tracked phone down and it had been run over. Contacted Asurion and since it was late at night it took an extra day, but got the phone set up and transferred over and all is well!!

The phone screen was damaged but our insurance got us a new phone quickly, the response time was perfect for our needs…The agent we worked with answered all of our questions and concerns and was very knowledgeable about the problem we were having..

So easy to submit a claim and my new phone came super fast. There were directions that were easy to follow for setting up the new phone and for sending the old one back. A very easy process for the consumer!

The process of completing the claim was very cumbersome and took several weeks with no updates or guidance from Asurion. I uploaded ID and Affidavit and never heard back. Called to follow up weeks later to be told to provide proof of purchase. I pay Att for your service yet you could not verified I am paying for a device. After that it was very quick and easy. Very pleased to get the most recent version of the phone.

My phone wasn't working and the only way I could get this done is if you pinged my phone with the code. There has to be an alternative process. After hours of trying to get the ping code rerouted, it was finally sent to my son's phone and I was able to proceed. You cannot access a code on a phone that no longer works.

Andrea was so helpful and understanding!! Above and beyond patient! I could understand her every step of the way!! She literally stayed on phone with me and walked me through every step! Most people would have been impatient! Having someone like her in your team is an added bonus.

Easy and fast replacement. WY phone dropped and shattered the screen and damaged the case so I had to get a new phone. Lucky I had insurance on this one so after only about 5 minutes filing my claim my phone was on the way and arrived in 2 days. Perfect! Thank you!

Terrible experience. You pay for insurance on a particular phone and if something happens they don't stock that phone and then send you a lesser model. I can promise you I will never use this service again. Waste of money.

My son had his phone stolen, and thankfully I had insurance on it, although I did have to pay a deductible. They shipped the new phone asap and received it the next day. It was actually an easy process filing the claim online.

Everything was fast and worked great! Package came as it said it would without damage and it was easy to send my damaged phone back. I certainly hope I do not have to make another claim but if I do I know I am going to be taken care of.

Had to get a new phone for my husband. It was extremely difficult to get connected to the right person (took 3 try and several hours) but once I was not disconnected and got to talk to a human, the process went quickly and we got the new phone the next day.

The response to my claim was very fast and efficient. I am very pleased at the way this claim was handled and the amount of time it took to actually receive the new phone. Thank you for your very quick response to my issue.

Sent phone to you. Had back screen cracked. You sent me a new one and I sent the old one back. Easy as that. Thsld The back of my iPhone is cracked. I sent it to you after you sent me a new one. Easy Peezy. Thank you much.

Great assistance today! She worked through my issue and I was able to get the issue resolved for me. I was very happy with the service and appreciate the patience and care that I was given to resolve the issue.

GREAT JOB and very friendly and courteous tech. On time, very informative and professional. Done a great job!! Asurion provided simple and easy instructions for replacement and repair of not one but three of my devices. Once again GREAT JOB and THANK YOU.

Quick replacement of damaged phone was completed without any issues. Did not expect such great service, Thank You! Glad we purchased the insurance. I would recommend this insurance to anyone buying a phone.

My phone was originally delivered to my neighbor who brought it over 2 days later since they were out of town. When I called that I had not received my phone when it was reported delivered, the customer service at Asurion were great!! They were going to send another phone the following day. Once my neighbor brought over the phone, I called Asurion and informed them what happened. All was well.

Sorry but my experience was set up through Verizon. I never had any interaction with any agent with Asurion. I lost my phone and I can say the process was quick and easy. I receive my replacement phone within 48 hours. Good job and Thank you.

I have been a customer of Asurion since purchasing my first cell phone. I can always count on Asurion for peace of mind cell phone insurance. I miss the reduced deductibles once offered back in the good old days, but overall very satisfied with the ease of using Asurion.

It seems somewhat unfair getting the exact same phone I previously had and charging us $275 for a phone whose value is below that rate.. I spoke to my friends a couple hours later and I found out that a brand new Note 9 is only $250; so I ended up overpaying when I used the insurance option. The least that they could do is inform people if it’s cheaper to buy the phone brand new.

We keep insurance on our youngest daughter’s (age 23) phone because she is the one always losing or breaking her phone. We have filed at least 4 claims with Asurion and the last 2 times the new phone was here the day after we put in the claim. Their people are. Always professional, and polite and they are super fast and efficient! The process is also very simple!!!! I would give them a 10 out of 10 rating. No question!

I received the new phone promptly. Very happy with it and my experience was very good. I went to a Verizon store to help set it up as I'm 76 years old and am a bit challenged with some things these days. Have told other people about it and I will be a long term customer. Thank you Asurion.

I appreciate the service and communication and the availability for questions. I have been with AT&T for well over 20 plus years and I've had insurance with you and never have you fail to make sure that I was taken care of here and I thank you for that period.

The folks I spoke to at Asurion were very helpful and efficient. I was quickly able to get a new phone after mine became damaged. It's always hard to adapt to a new phone after you are used to the one you had, but I'm starting to love my new phone. Thanks, Asurion!

Great service. The company responded well and assist throughout the journey making the transition very smooth. The directions on the computer were also very helpful in setting up my phone. Thank you for all the support. There is nothing more to discuss. The service was wonderful and the operator was very knowledgeable in helping.

Wonderful service. I am very pleased. Thank you...The lady was caring. She was extremely helpful to my needs! I am a senior, it is necessary that I am able to have the chance to speak with a real person. Thank you for that chance.

The gentleman was very helpful. I was very pleased with the service and speed of delivery. I hope it works as well as it is was explained because I have 2 TVs. He explained it very well so all question were answered well.

Fast and accurate. The process of going online to complete the clams is seamless, quick and easy. The phone arrived within 2-3 days and the instructions were simple and concise. We would definitely recommend this company for all insurance needs.

My phone was broken and I was able to make an insurance claim online very easily and was able to get the same device I already had and loved. Shipping was super quick. I received it within 2 days of making the claim as promised.

This is the 4th phone replacement I have received. Took me a couple of weeks to restore info I needed. So far I can make calls but receive many unknown callers to my phone. Using the call filter to try and fix that. The 5g signal goes in and out and I constantly have to change my passwords. I used my old sim and it was easier than using the new one.

Process was extremely easy and got my device within 2 days. The form was very easy to fill out. I immediately received an email confirmation within a few minutes. Then again shortly after letting me know my order had shipped.

My son’s phone got some water damage! He lost his phone (and then finding it hours later) in the woods. You made it so easy to get my son a new working phone! The process is simple and the delivery is fast. Thank you!

Had to file a claim for broken screen and phone not working and they made the process very easy and new phone arrived quickly. Was able to get new one going no problem. Took the headache out of the whole process. Thank you so much!!

Service is great!! My phone was received next day!!! I enjoyed and felt very satisfied that this company expedited my phone to me. It’s very stressful to have a phone that is lost, but I now have peace of mind with this company!!!

I haven’t been able to connect with Asurion!!! Awful customer service because none is available. I still have the broken phone they replaced my other one with. I have tried repeatedly and went to Verizon to try to get help and their employees were too busy ordering lunch.

I lost my phone and after searching for it for 24 hours I placed a claim and received my new phone within 24 hours and was back to “normal.” Extremely impressed as I use my phone 90% for work and I needed to be back up with my phone.

My Replacement phone arrived in a timely manner.- more quickly than I anticipated. Although refurbished, it was in brand new condition and thankfully still fit in my old phone case. When I had difficulty transferring everything from my old phone, online assistance was excellent!

After being on the phone for an HOUR working on trying to verify that my husband had broken his new phone the DAY he got it as a replacement... then trying to get the right phone ordered... they told me that I had to pay another $19 fee which I THOUGHT had already been charged.... I did wait a couple days to verify it didn't come through...but I DO appreciate that when I called back all I had to do was pay the fee with the automated system.

Received phone in less than 24 hours. Only suggestion would be for a lost phone to not include instructions or packaging to return your existing phone. The setup with a lost phone is also different than if you are replacing a damaged phone.

I had a technician come out to fix my daughter's cracked screen and that resulted in him making the Face ID stop working. I was helped with a replacement being sent over right away. The lady that took care of me was very nice and resolved the issue quickly.

My daughter lost her phone at a pro football game on Sunday. She contacted me Monday morning around 10 a.m. Within an hour, I had her old phone shut off, the online claim submitted (which was quite simple), the deductible paid, and her new phone on its way, which was delivered to her home by 4 pm on Tuesday. It took me less time than I thought I would have to be on hold waiting to speak with a live person at Verizon. I'm extremely impressed with both Asurion and Verizon.

I lost my iPad while I was traveling so I wasn’t having it delivered to my home address and you guys made it a seamless process. I was able to get my new iPad with no problems. I wasn’t on hold for a very long time either.

Husband lost new phone while moving out of automotive shop. We waited until everything was unloaded which took a few days and then reported it lost. Did online report and the replacement was on backorder. We waited expected wait time with no expected delivery in sight. Since husband is 81 and alone all day, we felt he should not be without phone any longer. I called and the representative got approval to send another phone which was actually an upgrade. We appreciate that the insurance company worked everything out on our behalf.

The return process was very good and easy. The tech support after I received the exchange was 6 out of 10. Slow chat box to tech. Tech was slow to respond. Not that good. Feel free to call me if you’ll like to discuss.

Thank you very much for handling this matter and getting the new replacement phone to us so quickly!!! I do appreciate it. And thank you to the gentleman that walked my daughter through setting up the new phone as she wasn’t able to on her own.

So glad I made the choice of getting the insurance, when I added a line for my son. Boys can be very hard on electronics. Asurion was right there to help. I am hoping I don't have to use them again, but safe in knowing they are there when and If I need them.

Replacing my son's phone was simple and to the point. The replacement came quickly and the return was simple. My only complaint would be that the pricing wasn’t clear throughout the process, however, it was easier to replace than repair because I don’t have a Verizon store close! Satisfied customer and thankful for having insurance on the phones I have!

The Verizon "Support Agency" didn't help me really. I was so happy I had the insurance. Asurion made it very easy to get the replacement phone. I received it the very next day. "Live" person on the phone made the whole experience easy. Thank You!

No issues during the process. Went smoothly to replace a lost phone. The app was mildly easy to use and was handled professionally. The replacement was quickly shipped and tracking information made available. This was much improved from only a year ago. My job uses Asurion as well and it's to get support

Everything went well with the agent at Asurion. I was told the replacement phone would arrive within 48 hours. I was very happy to see it arrive in that time frame. I will continue using Asurion as my insurance protection.

Sent phone without crack. Phone works great. Returning the phone was simple. Erase data and remove battery, pre packaged postage and a box to return it in, definitely helps speed up the process. Hopefully I don't need to do it again any time soon.

I am satisfied with the customer service received during my last attempt to replaced a defective replacement phone. They were able to replace the defective replacement phone quickly and easy. Very grateful they were able to work with me.

I had two different representatives and both of them did all they could do to resolve my problem. They very professional and very patient. The main problem was that I couldn’t remember my AT&T Id and my password, and also my Apple password. The only one that was able to do this was Apple. So I had to go there.

Worker was very helpful. I had problem with phone and she made every effort to helped me very effectively. She showed us how to use the phone and answered all our questions. She was very nice and did not hurry with the info. that she gave.

You replaced the replacement phone and it’s working!!! Thanks so much for the quick time in getting it to me!! It is also a new phone which I was so in hopes of getting. It also was so easy getting it up and running as I had tried all day with the other one!

Had my replacement phone as promised. It was shipped on Sat. and I had it on Mon.. The Verizon agent took care of putting in my claim while I was at the State Fair of Virginia since I didn't have a way to put my claim in.

It was easy and fast to file then make the claim and have the product in my hands the next day. Very happy with the service. Well worth the money. Very easy to set up the replacement device with Verizon. No issues. Done in 15 minutes.

The worst service you can ever imagined. Do not use it. It’s worthless. They have no record of anything that they send to you. They say, "I’m sorry I am checking the matter" and basically they keep you on the phone and they are doing nothing. I will never ever use this again. I am going to cancel my account and the service right now.

Everything was fast and easy. I received my phone 72 hrs after filing a claim. Thanks For good customer service. I would recommend Asurion to handle all your phone needs. Thanks again for your prompt service. Jerilyn ** Verizon customer. Have a great day

My phone was replaced overnight that was great..and was very easy to set up.. I am very happy with the service provided by Asurion and would definitely recommend this service a friend. I am so glad I had this service.

Took my iphone X for a swim in my pool. Asurion quickly replaced it and after sending a defective (refurbished) replacement phone, they were kind enough to send out an upgraded us to a new one. Very happy with their customer service, speed of service and the replacement products.

I have no negative feedback. You were very professional and easy to work with. Whatever you do, CHANGE NOTHING. No one likes dealing with customer service. But you were professional and prompt. I hope to not need your services again, but if needed I know you will be there to help. Thank you! Duane **

My experience with Asurion was very fast and quick. I wasn’t expecting the device until another day and when I came home it was already here! I’m not complaining but I was definitely surprised. Thank you for putting me back in touch with my son (his phone). He was very excited to see it arrived sooner than expected.

Good Experience and good people to talk to. They help me out with no problem. They resolve my problem the Same day. Good company AT&T. Never have a problem with AT&T. Never. Good company and good service thru my years

Thank you for your help is really good customer service and faster but the device the you replace something is no good. I replaced my the one is ** and is overheating but I have accident. Back of my phone screen is crack. Now I have to pay no get the credit payment. Please help me to fix my phone with no pay.

The automated process is absolutely terrible. Too many passes from dept to dept, long hold times forced to repeat story over and over. However, at the end of the day with the exception noted above the rest was great and replacement arrived fast and was delivered as promised

Phones were on back order so it took a little while to get them, which is out of anyone's control these days. Everything was great, easy set up and switching phones, easy to mail back as well! Came with a replacement charger as well. No complaints here

Yes Of course I'm always satisfied with all my At&t cellular company and insurance. You are the best providers. I always got a very fast answer. For that I'm a happy client and can recommend your company with family and friends.

Asurion customer service representatives handled our claim very quickly & smoothly. They were a pleasure to deal with. The only question they could not answer was ‘how to check my phone which had a claim on it, to determine the gigabytes’. They gave me the phone number for AT&T. I was instructed on how to determine the gigabytes & then the Asurion rep. completed our claim.

The processing and delivery was quick and customer service was friendly. Had the replacement phone next day after my son's phone was stolen. The only downfall is the two hundred dollar deductible for something that wasn't my son's fault.

Everybody was very helpful and nice whenever I called and spoke to someone and they checked and told me where my order was at all times and they even made sure that my phone had enough time to make it to wherever it was going.

The replacement was fast and I received it within two days. I received the same exact device and works very well, as expected. Very happy with the service. I will continue to protect my devices with this company. Thank you!

Absolutely definitely good service. I waited in no time. I call in my claim on Thursday night. Saturday I got my delivery. Saturday morning, my granddaughter was happy. She got her phone two days before her birthday. They definitely gets 100% satisfaction.

When phone did not arrive on due date, I immediately started making calls and making requests online. My first interaction was with an online chatter which never answered my questions. I waited for over thirty minutes before it disconnected. Very disappointing because service has always been good. Then after making multiple calls and spent time on hold (Over 30 minutes), eventually I was told carrier had car trouble and was unable to come. Delivery date was rescheduled, phone was eventually received but it was a very disappointing experience that could of been corrected with a simple phone call or email.

Easy and straightforward replacements with easy returns. I like the prepaid return shipping envelopes and the text alerts to remind you to send it back! Way to keep me on track. I also appreciated being able to select when it was going to arrive. Made it easier to assure I'd be there.

The Asurion representative was very helpful. She explained which replacement phones were available. The new phone arrived at our home the next day as promised. Would definitely recommend using this company and will continue this insurance in the future as well.

I was a little disappointed from the last claim due to shipping. I was told that it will be overnighted but it was mailed instead. I have not experienced this from my previous claims. The device didn't arrive on time before the user was going out of country. I'm hoping this will be corrected in the future. Thank you.

Claim process was fairly easy and my replacement product was shipped same day and I received it the next day. Customer service was very helpful when I ran into a problem with setup. I am very glad to have this protection for my devices.

Good job...got in a day...but did like my old phone better.. Thanks for the quick turnaround...will take a little time to get used to the new phone.. But overall good job for the quick respond and thanks again.. T.G.

I was really glad I had the insurance due to the cost what the replacement would be. My new phone came in a timely manner, the next day. I had a little trouble with the process of the new phone start up. No directions to put my old sim card in the new phone. Just something about the orange sim card that came with the new phone plus didn't know how to transfer stuff since my old one was smashed.

I have nothing but nice words to say about the representative that helped me with my insurance claim. She made it fast, quick and easy. She was knowledgeable and we already have a replacement device and it’s working perfectly. I would recommend this insurance to anyone who has a cell phone. I have two children and they’re both on the plan because they’re constantly losing end up breaking their devices.

Quick and efficient Customer Service. Replacement received within a few days of claim. Refurbished but in fine condition. Deductible reasonable for replacement quality. Would recommend getting this one. Coverage to cover phones on contracts. Big savings if a covered issue occurs.

The understanding of my predicament was incredible. I use my cell phone for my business as well as my personal mode of communication. Expertise and professionalism were extremely high. Understanding and compassion were key. Overall, a phenomenal experience and greatly appreciated!!!! I would have absolutely no problem recommending Asurion to all my friends and relatives.

Quick service. The website had a little hang up on first try but it went through second attempt. I processed it when I was in the Verizon store. Other than that everything went smoothly and the phone show up the next day.

The associate at Verizon tried everything he could to figure out what was wrong with my phone. When he couldn't do anything, he called Asurion and completed all of the claim forms for me. In this instance, I would recommend Asurion.

Outstanding timely customer service! The tech was detailed and helped me with all my concerns, and needs before resetting and returning my broken phone. I was sent all the necessary materials to mail the broken phone back in. Who could ask for anything more? I couldn’t have asked for anything more. Thanks again ATT.

Everything went smoothly and fast. Customer service was friendly and very efficient. I absolutely loved everything that came about with the whole ordeal. I loved that everything was tracked and very easy to follow.

My son's phone became damaged and ended up having to be replaced. Phyllis, the operator that I talked to, was extremely helpful. The replacement arrived in two days and was easy to activate. It was extremely easy to take care of the entire issue.

Excellent service. The person on the phone was very helpful and was very friendly. The phone came the next day and everything was perfect. They were very nice on the phone and very prompt. I was very happy with my service.

Excellent and fast service. I had no problems with getting my appointment scheduled, the tech gave me a heads up call before coming to confirm the time and the repair was done quickly and professionally in my driveway. Happy with my repair.

My phone was run over on Friday, put a claim in that night and had the phone Monday morning. The instructions made it very simple to set up on my own, without any assistance. Also, $150 for a new phone isn’t too bad!

In this day and age when so much is relying on your phone, it is gratifying to know you have backup.. Claim filing was easy. Service was fast. Replacement upgrade deductible was very fair and product is excellent. Highly recommended.

It is always frustrating and unsettling to not have your cell phone work. After visiting the local Verizon store and hearing that the new I phone inventory was low because of the chip shortage, it was a relief to hear that because we had maintained insurance coverage over the years we would receive a new I phone immediately....which we did, thanks to Asurion.

The person on the phone made the process easy. She was so polite and helpful. Phone was here in two days. I called back for tech support and they walked me through setting up the new phone. Phone was being used a short time later. Very simple and easy process.

Super fast delivery of the replacement phone. Easy instructions for activation. Simple process for the return of the damaged phone. Great service! Very happy that we paid the extra for insurance. Definitely beats buying a new phone. Asurion hit this one out of the park!

First time was great up until we discovered the camera was not working. I called the next day and they were supposed to send us a replacement, but I have not heard a thing!!!! Cannot track replacement like the first one you sent, was it because it was just reported so close to the weekend?

Damaged my phone pretty much beyond repair so I filed an insurance claim and not even 24 hours later had a new phone in the mail. Very pleased with how easy and fast it was to be able to actually use my phone again.

Did a fast wonderful job. Did it in a good timely manner. Easy service, friendly customer service help. Accurate. Like how they take the down payment and put it on your phone bill makes the process go by fast. Wonderful service. Keep up the great work.

I've used the same phone for over 2 years. I work for a major carrier and know it shows this phone on my account. Yet when I tried to file a claim to get the screen replaced Asurion denied it stating that this isn't the phone on my account. Tried calling back several times and each time the rep assures me that the claim is going through only for me to get an email declining it 10 minutes later. I've had several customers all with similar experiences. Asurion is a scam and I cannot in good faith offer it to my customers and will suggest they look elsewhere for phone protection.

Very much pleased with your company's work. Outstanding! Equipment on time. Service was great. Instructions very good and clear. Package was good. Experience outstanding. Return instruction good. Website was very helpful and clear. I would recommend others to this company.

The team was very helpful from placing the lost claim to receiving and assisting with the uploads of the insured phone received. Since we are older and do not understand the new phone technology the AT&T team was very helpful. Thank you for your goodness!

The response to my request to have my damaged phone replaced was exemplary. In two days I had the replacement in my hand. The online request process was very simple and straightforward without questions or complications. The cost was just as advertised when I signed up. Thank you.

You were very helpful and expeditious. The lady who helped me were knowledgeable about the phone. I explained my situation to her and she responded in kind. She made me feel very important and put my needs and concerns to rest. I was very impressed with the service I was experiencing. That's the way all businesses should handle their customers. I received my phone in less than two days. I am happy to be communicating with family and friends again. Thank You Asurion.

Super fast and did a great job fixing both of my phone and the replacement for one we received it within 2 days. They offered someone to come out and fix the other or take it to one of their locations near me.

Very helpful, kind and knowledgeable. Pleasure doing business with Asurion. My husband lost his iPhone 8 Plus and they replaced it and all we paid was the $112 dollar deductible. They told us the phone would be shipped and we would receive it in two days and we did. Very grateful for their service.

Excellent service and glad that we had the device protection with Asurion...! I would recommend that everyone should have this type of insurance since these devices are not cheap. Thanks for making the device replacement and delivery in a timely manner.

The Asurion company very good company and and courtesy. Send me my cellphone device on the time they tell me. Thanks. I recommended to everyone to have Insurance and cell phones and in the home electronics. Asurion, is a company very responsible and the employees very friendly and professional.

Lost my phone..had a new one within 36 hrs with my deductible paid and the Verizon folks helped get me back up and running with the update/cross to the new phone! The update was pretty flawless. Did lose all my text data.

Lost my phone, called Verizon was told to submit application to Asurion on phone, that it was the fastest process. It was Faster than I was expecting because my phone was lost. Calls and application were fast, easy. I was sent a link, all done on my burner phone. Thanks Verizon and Asurion.

I looked up insurance online. Then filled out the claim form for my phone. My phone fell and has a broken screen. The process was short and simple. My claim was submitted on Sunday afternoon and received email to confirm claim and information on how to return damaged phone.

Original contact with your company was pleasant and I was told that my request for a replacement telephone would be reviewed. I was told that someone would call back, no one did. I called back about a week later and was told that my request for a replacement telephone had been approved with no explanation why I had not received a call back.

Phone arrived quickly. The only problem was the SIM card sent would not work!! Had to go to an AT&T location and the technician used a different card to make it work. I was told the phone sent would never work with the SIM card sent.

Fast shipping and great technical support to activate my phone once I got it. Really easy to deal with in my time of crisis because I lost my phone and lost access to a number of my accounts because I no longer was able to provide 2FA.

I needed to replace my phone and it was easy to do with Asurion. It was a quick online process and I had my replacement within two days. No hassle just fast service. They shipped it the same night I put in my claim. Great service!

I am very pleased with the service I was provided. The people were very helpful and I'm pleased with my new phone. Thank you very much. I would recommend At&t to my friends. Y'all have the best service over anyone.

I wish I could have received my phone faster than the 4 days but it wasn’t your fault for it going missing.. I wish there was a way to get it in the store to save move of the inconvenience of waiting for the mail… but thank you!!!!

The service of insurance claim was great. Thank you. I will continue to keep insurance on my phone and other devices. I am happy to have it. I lost my phone while fishing and wish I would have backed up my photos. But happy nonetheless

Grandson lost his cell phone which I had the insurance for. The whole process from filing a claim to receiving the new phone was easy and seamless. No stress. Would recommend using this benefit to everyone who owns a cell phone. Thanks Asurion.

The replacement phone was delivered in a timely manner. It was also in good working order. I would not hesitate to use Asurion again if I need it. The website was not the easiest to navigate though and I wasn’t sure the claim was completed correctly.

Screen cracked on phone. We don't how it happened. Called Verizon to see if we could have it replaced because we have insurance on the phone. Customer service was excellent. Handled the issue like a champ! Very thankful because it seems that is a terrible issue these days.

Asurion sucks and I want nothing to do with them. I am in the process of canceling my insurance. I put a claim in and they won’t even replace my device. I have been paying for their insurance for years. However, they’re just a bunch of scammers. I wouldn’t recommend this service to anyone. They’re thieves as well.

Replacement process and set up was smooth and easy. Interactions with staff were pleasant and helpful. I appreciate the service and the quick turnaround. Everything exceeded my expectations! I will definitely recommend to my friends and family. Thanks to all who helped me!!

Received the replacement quickly and safely. The set up was easy and very easy to follow directions. Easy set up. Everything transferred over and nothing was lost. Once I got the damaged phone back in the box, it was so easy to return. Thank you so much for all the help that we received. This is why we love working with AT&T.

I run my business with my phone. My original phone died on a Friday night and I did the request on Saturday morning for a new phone. I was very satisfied with their service. Only thing I was disappointed in was that phone took till Wednesday late afternoon to get to my house and lost a lot of money due to phone taking so long to get to my location.

The customer service people were amazing! It took a little bit to get it all in order but it worked and able to get the new phone set up with any other issues. Thank you for all your assistance in this matter.

I got my son phone and happy that it came. I was very happy the phone returned. Usps was close to get it shipped back in no time. I was happy I was able to Activate the new phone on my own. Easy steps to follow. Thank you.

The process was easy and turn around time was very quick, no problems at all. I was able to complete the process of transferring my contacts and photos just by following the instructions loaded on the phone and connecting the phone together so the data could be transferred

This was sweet & easy, thank you. The only issue was the return of the defect merchandise. I received a letter that you were going to charge me $30, but when I called you received the return that day. Product came very quickly.

The process was quick and easy. My situation was unique but the staff that helped me at Verizon was very helpful and took care of almost everything for me. My phone came quickly to the address requested. It came right to my door step which was nice.

Excellent Customer Service. The attention in the call was on point and received the phone within two days. Thank you very much for the service. I will recommend it to anyone who does not have Asurion in their package with AT&T.

Fast response and accountability is always appreciated. Specially when you don’t have other way of communication. Delivery was kind of a hassle but at the end the day was saved and only took a week to get a phone that was supposed to get to us within two working days.

Everything worked out great. Thanks much for the help. My phone stopped working and Asurion mailed out a new phone very quickly. It would have been a disaster to go without a phone and Asurion made sure that that didn't happen.

I was reassured by ATM rep the filing claim would be easy. From the moment I filed my claim the processes were effortless. Then I received my replacement phone 2 days later, I couldn't have expected any better. Thank you.

Getting through to a live person was a nightmare. Then when I finally did, The first 2 people didn’t help me. Then after going through that awful automated system again the third person was not listening to what I needed help with and wanted to transfer me off. I had to finally get stern and force them to listen and help me out. It was frustrating.

My experience with Asurion was very positive. All of my questions and concerns were addressed in a timely manner and explained to my complete understanding. The matters were handled quickly! I was made to be comfortable and assured. Thank you Asurion!

The lady that helped me on the phone was super nice and very helpful. She spoke to me with respect and answered all my questions. The replacement phone arrived quickly, the next day, we had no issues setting up the new phone. All in all, a wonderful experience.

The only thing I didn’t care for was he was trying to sell me insurance for my other electronics. Didn’t need that. Told him that I just wanted my phone to be replaced. Other than that it was a great experience.

I do not like you guys threatening with the $75 charge for my cell phone. I sent old phone in the prepaid envelope with the USPS. You guys need more patience.... Overall the replacement phone is working just fine. I haven't had any issue so far.

I appreciated the detailed description of what to do when. Apparently I missed a step at first and didn’t activate the new phone number with the passcode but I realized that there wasn’t a check next to that step at the end when the phone would not ring after everything seemed to be complete but I was not getting texts or calls. Once I completed the step I had no issues at all.

Phone screen cracked. They were very efficient on coming to fix it. After it was fixed something happened with the camera during the repair process and my camera nor video would work. I called back and they got a replacement device shipped to me the next day with all materials needed to ship the defective one back. Our family, myself included finds this insurance to be the best we have ever had and definitely worth the price!

Our iPad went down and we were very satisfied with the timely response and getting the issue with the iPad rectified. A return of the failed iPad will be returned to you very soon. A day after we found out about our iPad not working we visited the location at AT&T where we bought the iPad and they were unable to repair it. We tried to restart it and keep it on charge in hopes it did restart but it never did. That is when we choose to process a claim.

Phone was completely lost without hope of finding it. The claim was submitted with the help of the company. The replacement came without hassle. Assistance with setup was pleasant and easy with the help of two different tech support people. Thanks.

The replacement phone came fast and trouble free. The only problem could be in the fact that I was sent a 2020 phone instead of a 2021 5G model phone that I was informed that would be shipped. Thank you. Eric **

Processing the claim was easy. I filled out the questions and hit submit. Less than 24 hours later the phone was on my door step. The return process is extremely simple with the packaging and label already included. Piece of cake!

Fantastic! I put in the claim and within 24 hours I had my new phone. Nothing but great things to say. I would definitely recommend to a friend. All things should go this smoothly. Everything from my in town provider to Asurion was A+

The device came quick! And I love it! Couldn’t of gotten any faster. It was so quick! Thank you! AT&T has always done me right and I would want everyone to go to them! Thank you dearly for taking care of me your valuable customer!

Fast and efficient service. I received my new phone the next day with simple instructions to return the old one. The shipping label and even packing tape were included in the box. Although the new phone is refurbished, it looks like new and works great.

I dropped my phone while on a trip and broke the screen. I filed a claim and they replaced my phone quickly. By the time I got home from my trip the phone was already there waiting on me to get there. Thank you for your quick shipping and delivery.

Representative very kind but I’m not sure if my issue is resolved. Is this a survey or the email I was told I needed to answer to get my phone? I feel you are creating so many steps for me to replace my phone I question if this insurance is worth it? If I do not receive resolution with this I will be dissatisfied with this insurance.

Working with Asurion and Verizon I had my replacement iPhone in 24 hours. Most impressive. My lost phone, however, was delivered about a week later, and it took about two weeks to verify all information had been transferred to the new phone.

My LG V60 was not charging correctly. Asurion provided a replacement. It is a Samsung S20 Plus. Came in good condition, order was fast delivery, Helpful customer service. Very helpful and it had a decent deductible for ample expensive phone.

Only issue was conflict between what the Verizon store told me and what the Asurion rep the phone told me (cracked screen versus dead phone). It subsequently cost be about $200 more than the Verizon people had said.

Phone lost on fishing trip. Completely replaced within 4 days after filing claim. Outstanding! Process was smooth and simple, and completely online. Took less than 10 minutes to file. We are certainly glad we have Asurion on our phones. Won’t have a phone without it ever after this experience!