Asurion Reviews

The agent was very courteous and helpful. Everything was handled in a timely and efficient manner. I would definitely recommend them to my family and friends in the future. The phone was stolen while in route to grandson. When reported everything was taken care of for us. We have no complaints.

Asus phone had problems with all buttons not working from 4 months after I got it. Used troubleshooting tutorial several times to reset. Once I got thru all of Verizon's requirements for filing my claim on insurance the process was simple. Verizon was no help on the broken phone. The mail in process is basically seamless and so easy.

Representative was knowledgeable and very helpful. Replacement phone was received via FedEx as and when promised and the product appeared to be in like-new condition. Representative assisted with activation and setup, realistically can't ask for more!

The process of reporting the incident, returning the phone was easy and when there was a snag you emailed me immediately and the matter was resolved. Delivery of the new device and the return process worked very well also. The cost if this insurance was well worthwhile.

Extremely easy to replace a stolen phone while out of town. Such a quick replacement with great customer service. I utilized the online chat feature and it was very helpful and provided much peace of mind. What a relief! Thank you!

I had no issues from the beginning of when I put in the request until the time I received my phone. I received my phone within the time it was stated. I've had 3 phones replaced through Asurion and never have I had a complaint.

I was extremely happy that my device came in next business day and customer service was great, they help me activate my phone within 5 minutes which was awesome. Also they help me transfer everything from my old phone to my new phone.

My experience was a very non-complicated on. I spoke with an agent at Asurion and everything went very smooth. I couldn't ask for an easier process. It was a very stress free and the phone arrived in a timely manner. The only thing for me is I feel like if you've had your phone for 6 mos + you've been paying the insurance; a deductible shouldn't be required. Or maybe 50% of the amount you have paid for insurance could go towards the deductible; if you feel that really needs to be one. Thank you.

One of the easiest experiences. I've ever had with an insurance company. Thank you very much, I give them 5 stars. My phone arrived on the day they had given me. I'm very happy with the outcome. Got my new phone.

All individuals involved were very nice to work with. My claim was handled quickly and easily. I received my new phone in less than 24 hours. Customer service assisted with activation of new phone once it was received.

Very easy and smooth process! The reps were helpful and knowledgeable about the replacement policy. I wish that Verizon was a little more clear about the policy when you buy it. I feel it puts the reps in a difficult position. But they handled my complaint great!

Easy directions to follow and got my replacement phone in 2 days. This was my first experience with the company Asurion, and the step by step were great. Even the live chat technician on the website that was there to guide me, very professional.

I was pleased with the service we've received from Asurion. We knew when we were going to receive the phone and it arrived just as expected and we did not receive any hassle and that was a pleasure. Thank you.

They were very helpful with the theft of a phone. They helped me with the claim and with the set up of the new phone. They answered any questions that I had and helped me through the process with ease.

Website wouldn't allow 3mb jpg. Had to convert to pdf even though website said it would accept jpg format. Not sure if I was supposed to get replacement case that was also lost. One AT&T staff said I should get 2 accessories with claim but when I went to AT&T for screen protector and case they charged me, sad it wasn't my favorite staff member Rebecca.

The confirmation of receipt of the old phone took longer than I expected and I could not find a way to find the information on my own. The initial online process was a little difficult to navigate, but not bad. Otherwise, everything was great.

Excellent service, you took care of everything right away, I was very pleased. I had a little trouble with the Sim card but called and got assistance right away. I had a little difficulty getting the Sim card out but the service representative walked me through it. I was very happy with the fact that I did not have to go without my phone more than a day and a half, you mailed me a new one right away!

The process of filing a claim and getting a replacement cell phone was easy and efficient. I did not have any issues and will continue to use Asurion. I would recommend Asurion to friends, especially those with teenagers.

I tried to live-chat with Asurion today. Apparently, the entire purpose of them having a chat forum is to have someone recommend something along the lines of, "Hi, we actually have no way to help you via chat. You have to call the number. You have to CALL. We hear that your phone you got from us doesn't work. We recommend that you drive to a Verizon store and call us from there. Thank you for your use of Asurion chat. Goodbye." It just didn't seem like a good system when you are dealing with sending people broken replacement phones that don't even turn on. I have only had this replacement for maybe a week. It does appear through communication, that there is no way to report this issue if your phone arrives broken unless you borrow a phone from someone. It just seems like this system is not logical or practical given what the business is.

My experience was fast and easy. It was easy to navigate through the site. I had no issues. Thanks for providing your customers with an easy and fast experience. Iat 1st I had some trouble with the site but quickly identified it was the slowness of our wifi.

Replacing my phone using the web page was pretty straightforward. Was able to get my replacement in a few days. I tried to use the 1-800 number but phone I was currently using wasn't on the list of phone options. All in all, everything worked out.

Everything was handled in a prompt and professional manner. I have nothing but good things to say. I would never have a cell phone without insuring it with Asurion. Having a phone go missing is troubling but Asurion makes it tolerable.

Service was prompt. The first replacement phone was defective and they sent another one the next day. The technical staff was very helpful and very friendly. Knowing that if I have a problem with the phone I can have it replaced is comforting.

When I got my new tablet it didn't take long to activate it, they did a good job. The customer service was great. She asked me was there anything else that I needed help with, I told her and thanks for your help.

I initially filed the claim online but then had an issue so I had to call. The people I spoke with were very helpful. They knew what to do and it was a smooth and easy process. I received the new device on time as promised.

It was a seamless process. Instructions were clear. Minor hiccups, but those were fixed in one phone call. Great experience and the representatives were pleasant and willing to help. Definitely trust the product and would recommend it. Thank you.

So my cell broke at work, I was so stressed out. Asurion save me from a lot of issues at work. I went to AT&T to get help and it was done right done and there, Asurion was Super super fast too. Thank you so much!

Received new phone in less than two days and was up and running immediately. The package to return old phone was easy and prepaid. Just slip in envelope and put in mailbox! Only correction needed was that it was texting in Vietnamese! lol.

Great customer service!!! Very pleased with the instructions given over the phone, very professional/patient and very polite. Great experience, this is my second time using this company. It was my daughter's phone that broke and she was so happy that you guys were able to help, if need be I will use this company again!!

Everything went great and got the new phone the next day. It took very little time to answer questions and enter information. The AT&T person just texted the link to me for easy access. This was a big help since I didn't know what I was doing. I would tell people about the insurance.

So far I am very pleased with the service from your company. The claim was submitted and my daughter immediately received her replacement phone within 24 hours. So far the phone is working well; she is able to use it, but I must say this is the 2nd replacement phone since the one my daughter received three weeks back. It worked for about a week and then needed an update which was not compatible for some reason did not support that phone she was sent. Hopefully the same incident will not occur after she has had the phone for a week. As of now we are very satisfied.

The experience with filing a claim and getting a replacement phone was excellent. They received my documents and shipped my replacement phone the next day. Easy to deal with, no complications or complicated requirements. I appreciate the simplicity and am pleased with the insurance and glad I decided to pay the monthly premiums.

Customer service was excellent. I receive good and quick services from AT&T. I received my phone very fast and quick and the rep. was very understanding. She took down my information and told me when to receive my phone and how much is my deductible is.

Everything went smoothly and I was very satisfied with overall process. Service was easy and very quick. Was without phone for two days on a weekend which is acceptable. The return was neat and easy. Even cottage for the box. Great experience.

I was able to use my multiple line insurance to replace my Apple Watch series 3 with cellular. It arrived within 48 hours and it was an easy setup and sync. Great job! The new Watch is the exact same watch and I’m grateful I was able to use my insurance to help cover the cost.

in a nutshell: My phone randomly stopped receiving signal - long story short I worked with AT&T to obtain a new sim-card and that did not solve the issue nor did a hard reset. I was directed from AT&T while at their store to fill-out an insurance claim with Asurion. The process was a cakewalk. Just a few days later- boom - a replacement phone was at my door and solve my issue. I am actually impressed with this process, it was extremely easy and changed my perception of phone insurance. My deductible was reasonable at a little over $110 for my S8+ I have had since it came out. Time will tell if there is anything that comes my way in the future in regards to this claim - I'm always worried about some hidden clause that will come back and bite me - but so far - all is well.

I have lost/damaged phones before, but not in a while, but I recently switch from Verizon to AT&T just recently due to price increases. My son had his phone stolen in January this year. It took Asurion almost 3 months to finalize this claim due to THEIR errors! Now that it’s all said and done to top it all off, I just looked at my bill and AT&T charged me twice for the deductible because of Asurion doesn't communicate with AT&T at all! The absolute company ever!

Very good service. Never a issue at all. Would definitely recommend to friends and or family if they were ever in need of a replacement phone. Thank you again for the service. Very fast and easy. So glad to have this service.

Very good service. A little too high on the price to replace a phone but I don’t know what I can’t do nothing about it. It’s all up to use and wasn’t for these other people thinking it’s OK to get a free phone I reported stolen or lost who have to pay such high deductibles so I got to say thousand.

Replaced phone quickly and efficiently. Very happy with the service I received. Will definitely be using service again. Phone was delivered in 2 days and was easy to switch everything over. Highly recommended. Very satisfied customer! New phone and all!

Today I was transferred from T-Mobile to Asurion to file a claim. The idiot rep told me I wasn't covered because I had changed my number. I explained to her that I was still paying on the insurance for the phone and that I was covered. She me that the SIM card is the only thing covered not the phone. WHAT! What a freaking idiot this person is. She refused to transfer me back to T-Mobile and she hung up on me. I called T-Mobile and they stated she was wrong and they sent me to Apple Care who replaced the product. No one in Asurion would answer my calls. They need to fire this moron. So upset right now with the idiots.

The process was quick. Walked into AT&T store, filed claim, the co-pay was billed directly to my account. A new iPhone shipped directly to me within 24 hours; back up and running quickly! All the accessories of an iphone in there, too. The box had a return label, so sending back was quick and easy.

First time I’ve ever submitted a claim, they sent me a trash refurbished phone after charging me $150 deductible! All of this happened in August of 2018. I received the phone and it didn’t work. They asked me to send in my original replacement phone and their trash refurbished phone, which I did. I ended up buying my own phone. They received their refurbished phone and I was told that I would get my deductible back through my AT&T account. I called in November, December and now March. They are now telling me that there’s no record that I sent the refurbished phone back. That’s a lie because three different employees told me they saw the record. I’m beyond saddened and I feel so taken advantage of. How can they steal from regular working class people like that???

My son had an issue with cracked screen and modem came loose. The process was very easy and seamless with the first replacement device. However, the first replacement iPhone 7 was defective and would not keep a cellular data signal. We called and a second device was sent out, but we had to be without a working device for 2 more days. It worked as expected upon arrival. I would give five stars, but the second device process wasn’t as seamless as the first and the hassle of dealing with it. I know things happen, but it seems the quality process had a flaw this time.

Everything was great. The phone came the next day. I'm happy!!! What can I say? It works! My son is happy and I am happy. I did get a case for it this time so we should have no mishaps. Thank you so much!

The lady that helped me was excellent. I think it was Althia. She was really nice and knew her job really well. I wish all customer service people were like her. She got her job done in no time. Thanks, Asurion for the protection of my phone.

Thank you, Asurion. I appreciate the value of what you offer. I was impressed how the agents took care of my claim. Thank you for your great customer service. Your team was efficient, professional and very helpful. They showed a caring side with a very business manner.

I am very happy with Asurion and the service. I am not happy that my account is limited to just 3 claims. I have been advised that I have reached the "limit". I insure 7 devices, 5 of them are kids. Kids have accidents, kids lose and break phones. Parents buy the insurance to be covered. There should be NO limits. You make millions of dollars from the folks who never have a claim.

I thought that was a real fair deal. I paid for the insurance, and when my phone was stolen, they replaced it within 24 hours. Not often these days will accompany do what they say they’re going to do, I was real pleased.

Completed form and new phone arrived the next day. A follow-up call was made to help my son go through the process of changing the phone and returning it. Excellent service. I have had to make a claim on both children's phones and service is always good. There is a cost, however, so take this into account when deciding your risk factor.

Service was very efficient. I was able to do the claim online and did not have to wait for a rep and be put on hold. We received the new phone within two days. Thinking about adding insurance to all lines now.

The process to get a replacement phone was easy and the replacement phone arrived surprisingly fast. Overall it was a very fast and easy experience to get what I needed. The online form was simple - basically just a few clicks to get what I needed.

Great job, thank you very much. The way things were handled was excellent. The customer care was great and I really appreciated their time and understanding of my situation and taking the time to rectify all of my needs. Once again, thank you.

Technician ruined my phone while doing a simple screen replacement. Said he was not familiar with doing it this way. When putting it back together he lost a part and it would not recognize my SIM card. No phone no communication for three days waiting on the replacement. No way to complain to Asurion until now.

My phone don’t charge correctly and my phone does what it wants, also it doesn’t ring sometimes! I paid $200.00 dollars for this phone, if I knew I was gonna have this much issues I would have never gotten the phone.

Thank goodness for Asurion! They always come through! My only complaint is that the replacement phone didn't arrive next day (Saturday as promised) so waiting until Monday was tough. Reps could also be a little more knowledgeable BUT all-in-all, Asurion delivers!

My replacement came very quickly and the phone has been wonderful. Just had to go through all the questions which was really easy. I live in Hawaii and thought it would take a while to get to me. I was surprise how fast it came.

The only issues where I wish it was delivered on the weekend but very fast waiting the weekend was not bad though b but I think if my phone was used for company use there should be a option to get it in the weekends but all in all very pleased.

Screen was cracked on my iPhone. I did all the claim work online and received my phone 2 days later. I was very pleased with the service! Returned the old phone to them postage paid. Excellent service! I would highly recommend Asurion!

Great getting job in good fashion. Highly recommended. Will recommend this to anyone how you took care my situation. You guys are awesome so whatever I can do to help bring in more people I’m willing to help out. Thank you.

We received excellent service. I made the contact Friday afternoon that the phone was broken. It took less than 5 minutes to get our claim filed and approved. The replacement phone was delivered by noon on Saturday. Up and running in no time. We could not be any happier.

The service was excellent. I did go through the local AT&T store. The claim was processed really quickly and my new phone arrived two days later. My old phone was an Samsung Note 4 which they replaced with a Samsung Note 9. So ya I am very happy.

Happy with the service received. Easy to complete claim. Received replacement phone very quickly. This is great customer service. Continue to make things easier for your customers. Cost of service for long term customers should be considered. Loyalty should be rewarded. Many competitors are available as a choice, loyalty should be considered for long standing customers.

The service was fast and easy, technician arrived in good time and kept me apprised of what service was being provided on the phone - glad we have the insurance coverage on our phones. We will continue to have coverage since it is such an easy process to keep our phones in good working condition.

The replacement service for my device was very quick and allowed for as little downtime as possible. Service was restored once device was received without a lot of hassle. Delivery of new device came in record time. Great job.

Very friendly and helpful. Got my phone up and running quickly and helped me figure how to make my screen brighter and how to make my fonts bigger. Helped me to change my colors to darker blue and green on my iMessage.

Filing an insurance claim with Asurion was very pleasant. I was able to file my claim online with ease. My replacement phone arrived within 48 hours. When I dealt with Cole at ProTech, he was extremely helpful and patient. He made the whole process very easy.

Replacement came as indicated, no issues whatsoever. Communication clear and correct. Phone is better than average condition. Using the 800# new replacement phone up and running no issues whatsoever. Overall, a company that does what it says.

I wish that they gave out loaners because I use my phone for work, not having a phone for 2 days I missed out on overtime. Other than that excellent especially for the young lady who helped me at the AT&T store on 62nd Halsted Ave. Chicago IL.

My experience was great with Asurion. I did my claim on a Wednesday and the next day my phone was delivered. Asurion service was great. Also, when I received the phone, the pro tech help me set it up. I would recommend my friends and family to them.

The representative was very professional, helpful and courteous expressing concern that my issues were resolved. The experience didn't take a lot of time like I thought it would and I felt my concerns were well received and addressed. Painless, effortless process.

My husband's cell phone was left on our flight home from Tampa to Chicago on 02/27/2019. We notified the airport and airlines and filed claim reports. I called AT&T and they referred me to Asurion. The woman I spoke with was incredibly focused on getting us a replacement phone. She helped us make sure the phone was locked. She took all our information and processed the claim. Our replacement phone arrived within 48 hours. I am technically challenged. I called your support line and the woman with support was patient and informative. She walked me through the entire process. Your two employees went above and beyond helping us get back connected. Thank you!!!

Filing a claim was easy, convenient and quick! After losing a phone on my family plan, I was able to file a claim and receive the replacement the next day. Activation was also very easy. I appreciate the efficient customer service.

Customer service was great and very friendly, the shipment of the device was very fast, will definitely keep the protection on all phones, worth the few dollars for the excellent service from Asurion, will recommend to everyone I know who has AT&T or Verizon to get the protection plan.

My phone was stolen on a Friday late afternoon and I had a replacement by 11 am next day and this came from across the states. Customer service was courteous and very patient even though I was upset. They tried to locate the phone. I was very satisfied with my service. The only thing I was disappointed with is the stolen phone was returned after I got the new one. It didn't work right cause of the Google lock that was put on it so I sent my original one back. That one was only 6 months old. They wouldn't give me any credit for the $200 I had to pay for the replacement.

Total Scam! My phone was dropped and the screen cracked because the case did not have front screen protection. Other than the screen, it is in excellent condition. I completed a claim and mailed the phone to Asurion. I get a email stating I needed to turn off “find my phone” which I did and I get an email stating the claim would continue. A day later, I get an email stating my phone was on the way. Imagine my surprise when we opened it and the phone was still cracked with instructions to call them. I call and they say it cannot be repaired and I need to pay additional $170 for replacement phone. I ask why and they say, stripped screws. How? The phone is not even 3 months old and was purchased brand new and it’s never been damaged before or out of the phone case until it was sent to Asurion.

My replacement arrived speedily and my experience with Asurion was great. I did not receive a hassle about what happened to my equipment in the explanation that gave was accepted with no question. Will definitely recommend Asurion to others and I will continue to be a loyal customer of Asurion.

My replacement device was sent immediately. It came with great instructions on how to send the broken phone back. It was very easy to set up and when I called AT&T support, the gentleman who helped me was very efficient.

My replacement phone had arrived on time, the next day, just like I was told. The activation process had went well. The tech support was very helpful on helping me to get my replacement phone activated. I was able to switch all my information from the old phone to the new replacement phone.

I was very impressed with my service. They was very helpful and I get everything done in no time. I was very specific about my call to them and I got my phone in three days with no problems. Didn't have to call back or stay on hold for a long time.

I bought a iPhone6s on Amazon on 11-5-18. On the same day I purchased what I thought was a Protection Plan. On Feb 25, 2019 my phone crashed. I called them and they said I didn't have coverage. So after arguing with them for hours Amazon finally gave me back all the money so I could purchase another phone on the 26th of Feb. I bought another plan thinking I needed to just call and register the phone. Well they kept telling me on the new phone I still had no insurance. So I called them again and was told they don't cover phones.

Thank goodness I had this insurance and thanks for being there. I had no idea I would need it so soon! The service was great and the replacement phone was here in 24 hours. I could set about rebuilding my phone service quickly.

It was the 1st time I used Asurion. The process was a little confusing/frustration; I don't know the "fix". If there's a next time it should be a little easier. The phone arrived quickly, I took it to the AT&T store & got terrific help. Returning the broken was very easy!

The phone technician came to my office on time. He was prompt and reliable. He answered all my questions about my broke screen. He also did an awesome job. I will definitely refer his. He has great service, very curious and professional.

I had a great experience getting my phone replaced! It took two or three phone calls after the initial online experience and my phone arrived within days!! Asurion personnel were courteous and helpful every step of the way! I highly recommend Asurion!

MetroPCS is my carrier. The service was fast and thorough. My replacement came the next day. I appreciate the responsiveness to this matter. They sent out my phone immediately which I was not expecting it to be so responsive. I am very pleased.

Very fast service. Was well pleased. Was very surprised that we received the new phone the very next day. Instruction were clear on how to repackage and send old phone back... Glad I had this back up to a phone being damaged. Thank You!!!

The process of filing a claim was easy. I received my replacement device quickly. The assistance I received with setting up the new phone was great. The entire process from start to finish only took a three days. I am pleased with the service I received.

My broken phone was quickly replaced at a reasonable price. All the service was provided on line an easy to understand. I recommend Asurion Insurance and its online service. This extra insurance is reasonably priced and available for a monthly rate.

My only complaint is that I did not have a phone and without access to a phone I could not activate my new phone--the options on the activation call were either provide call back # or hang up. (I would have preferred to stay on hold as I was using a phone that I would not be able to have call back sent to.)

My son's phone broke. We had insurance on our son's phone. Our Asurion rep took us through the entire process, which in retrospect is extremely consumer friendly. Knowing teenagers are tied to their phones, our representative was kind enough to get the phone ASAP and we received via FedEx within 36 hours. Though I thought it would be a laborious process, it was made extremely easy.

Service is easy and prompt. My only issue is that I have had 3 claims in the past few months so my deductible has been going up but it is still well worth it! I called on Wednesday and a new device was here the next day! I’m very happy.

They handled my claim quickly and it was a fairly easy process. I receive my replacement phone the very next day. And I was able to return mine in the same box they sent my replacement in. They also provide a phone number for you to be able to contact someone if you can’t figure out how to set it up on your own but it is an easy process. Thank you.

I went online and did the submission of the claim for my iPhone 7. It was very easy to understand and complete. They got right on it and completed my claim, the phone was mailed immediately and delivered the next day. Great service.

It was an easy fast and very professional. The associate was very knowledgeable and polite. Just a quick call, some questions and I was done. Got home the next day and my new phone was on my table. I'd say best insurance company I ever used.

It took a little time to get someone on the phone, but when I did it was fast and easy. They listened to me and was able to remedy the problem very promptly. I'm very pleased with the service I was provided.

The person on the phone was super nice. Very helpful. Faster than I expected. Asked if I needed help when my device arrived to set it up. When I received the device and called to set it up, was also attended on the phone by a great customer service representative. Great experience overall.

Polite customer service during quick phone call to clarify log-in process (as spouse, I couldn't reset the PIN code which was a pain, but understandable). Online experience was fast and easy to use. New device arrived promptly. Damaged device was easy to package and return. Appreciated discount.

Submitting my claim online was fast and easy. Shipping/Arrival Time was reasonable, as mentioned. 1-3 days. Other than receiving a refurbished phone for replacement, I was only responsible for a mere minimal deductible. I hope we don’t have any issues with the replacement for a good while. Overall was a fast and easy process.

Excellent job! I received my device exactly on the time that I was told it would arrive. The device was in good condition and all the instructions for activation and for the return of the old device. I was able to track the delivery of the device and upon return from work it was at the door.

I received my refurbished phone in 2 days. I just didn’t know that there was a deductible I assumed the insurance assured me a phone at no cost. So far the phone works fine. I’m so thankful for the person whom I talked to at AT&T helped me through this process. She was great.

Thanks for giving me a new phone for one hundred and sixty eight dollars. You all rock solid gangsters my brothers from different mothers from around the globe. Helped my phone game grow a new way that day it came in the mail for rail.

Phone arrived as scheduled and the staff was very helpful getting the operational. No hitches. Everything went well. Thank you all very much. Also the phone was upgraded from an iPhone 6 to an iPhone 6s which was an added benefit.

Asurion is easy to file a claim with and my replacement device was received as expected per their website (very quickly). They are one of a very few good things AT&T has going on. Return label and instructions for damaged phone were very clear.

The service was friendly, courteous, and fast. I enjoyed the experience, even though it was to replace a broken device. I would certainly recommend this service to my friends and family. As much as I don’t want it to happen, I wouldn’t mind going through this, again.

They replaced the refurbished phone, and phone started to keep turning on/off because of refurbish. When they were selling insurance, they said it will be replaced by brand new one. But when you need to get replaced, sending the phone which is refurbish not to work properly even for 2 weeks. When you asked them to get another phone which won’t have any problem on future again, they said that they will send another refurbish phone again. It’s sucked. So you will have problem again. You will start all steps over to get another phone, you won’t be able to to use your phone for couple days. End of the all things, you are getting another refurbish phone which might has high risk not to work properly. It doesn’t make sense to pay every month for 13$ to get junk replaced phone!!! Don’t get insurance to waste money for nothing!!! GO stay AWAY from them!!

It was a great experience! The tech was very professional and did a great job. The speaker didn’t work once the phone was repaired. I called the company and they sent a replacement phone free of charge to make things right. I have used this company since I’ve owned a cell phone and it’s always been worth the cost.

The phone was replaced very fast. Sent the other one back, no problems at all! Hope we don't need to use the insurance again but glad we have it! Process is fast, no one wants to wait to replace a phone. Shipped in a day and was up and running the next day!

The representatives were very helpful and knowledgeable, and answered each and every one of my questions and concerns with courtesy, and made transferring all my contents from my old device to the new one very easy. I am definitely pleased with the service provided.

I was in the process of completing the form on the computer when I needed to clarify a question. I called Asurion and the man who I spoke with from customer service was extremely helpful and made the process of filing a claim very simple.

My experience with Asurion was fast, easy, efficient and effective! Submitting the claim, receiving the device and sending back the old device were straight forward and the directions that were provided made the entire process easy to navigate. I used the chat feature on the website and it was also really easy to navigate and I received great customer service throughout the entire experience.

Everything was done in a timely manner and customer service was great. The replacement device arrived in a 24 hour period of time. Was able to speak to someone before scheduled appointment time. The customer service very polite and patient with me.

A replacement device was not immediately available for me. I was impressed with the effort to keep me informed of the status while waiting for the item to be in stock. When the representative working on my case located the item in stock, it just really seemed easy to respond to the questions and provide the personal information necessary to get the device in my hands in a short period of time. Thanks Asurion.

I received my replacement phone fast and had clear instructions on what to do with how to transfer my data from my damaged device to my new one. Upon completing the device transfer sending the damaged device in was extremely easy.

Broke my phone at work while in the middle in the attempt to sell a truck. And it fell out my pocket and fell between the truck door as I was getting in the truck and shortly after closing the door it crack the screen. So I looked up my warranty and paid my deductible and got my phone the next day. Very thankful!

My carrier is Metro by T-Mobile. And as usual the service that I receive with the paring of both Asurion & Metro, it's exemplary. Being able to file my claim at 8:00 am, and receive my phone at 4:00 the next day is fantastic.

Great honestly it was a good service and got here quick and on time. Awesome great fantastic outstanding on time and on pint good looking and great work stay safe and have great day and good weekend to everyone.

My wife's phone was broken. One phone call and the process began immediately. Everyone with whom I spoke was very professional and courteous. The service was great and timely. I would recommend you to anyone without hesitation. I could not believe how quickly the response was. New phone in no time. Thanks, Ron **.

My only complaint is the annoying email telling me to send Asurion the broke device. Please give customers a reasonable amount of time to return the device before sending threatening emails about being charged if the device is not returned. Thanks.

Its was a good service. But you could have electronic paperwork instead of having me print out some forms and mail or fax them in. There is too much technology out here to have to fax some documents in.

Everyone was great and took care of my concerns when my tablets got stolen, they filed my claim and keep me updated every step of the way. I am so thankful for Asurion. I use my tablets a lot for all type of work and surfing and they was quick in sending out my replacement for my business could continue to run smoothly.

I received replacement phone at my doorstep in less than 24 hours of filing claim. Had very helpful staff while completing claim process. I Will hopefully not have to file any claims but at least they made this time hassle-free.

I was surprised to be given a whole new replacement phone instead of just having the glass replaced! The phone arrived in just a couple of days. The person who walked me through the setup for it was pleasant, courteous, and knowledgeable. The process was pretty painless.

The replacement phone was not suitable for my 92 year old mother. She needed an LG flip phone with large keys. After receiving the replacement phone, we searched the inventory of every AT&T store in NYC until we found one and purchased it.

Replaced broken iPhone. The entire process was quick & smooth! I don’t have any complaints at all! Automated system was very easy to use. The replacement phone arrived ad promised—overnight. I appreciate how patient and helpful the tech was who assisted me with setting up my new phone; she was professional and extremely knowledgeable.

This was not the first time I submitted a claim thru Asurion. All three claims were handled in an excellent manner. The representatives were very friendly. I received a replacement phone in less than two days. Don't believe how fast the service was and I was absolutely very satisfied.

Very fast service and did not go without a phone for long. Did receive when they said it was coming. And I also returned damaged item, no hassle even to do the claim, AT&T store representative helped. Happy customer.

I dropped my phone and cracked the screen to the point the device was barely usable. I submitted the claim online and had a new device in my possession and working like nothing ever happened 24 hours later. Amazing service!

Great customer service, and really really fast shipping. Got my new cell phone replacement the next day. I even got a cheaper price to replace my iPhone X. Instead of paying the $300 to replace, I only paid half. I would recommend!!!

Very easy to file the claim and phone was delivered next day as promised. Very satisfied with the service and instructions on how to return the phone. I have used Asurion for a number of years and have always been satisfied with their service for replacing damaged phones.

This transaction was speedy and all of the people I dealt with were extremely friendly and professional. I filed the claim one day and had the phone the next. I was able to call and get my phone set up the evening it arrived. Thank you!

Phone was stolen out of my truck. Went to my carrier (AT&T) to get a replacement and was told I still had insurance on it. They gave me the email address to Asurion to file a claim. Went home to file it, took just a few minutes and had my new phone in a few days. Everything went smooth with no problems.

Very easy to get in touch with you, complete the process and I got my replacement phone quickly. Thank you! Very happy with the replacement phone that you sent. Paperwork was easy and ability to mail my old phone back locally was helpful since we live in the country.

I really love my replacement phone. I was lucky the second time to have the right person from technical support assisting me with the retrieval of information from the old phone. The first time the tech lied about calling me back to see if the transfer was complete.

The process was fast and we receive a good discount as well with regards to our deductible. The product was temporarily unavailable by only for a short period. We receive the iPad pro (3rd gen) overnight as soon as it was available. We are happy. Thank you.

Called to replace broken phone and everything was very easy and smooth! The phone came very quickly and the packaging was all ready to send broken phone back! Dropped at post office and got new phone turned on! Very easy.

I was pleased with the results. Had a cracked camera and I had a new phone in delivered less than two weeks. The Only problem was I had a problem getting data transfer. I needed to go to a verification store. This was very inconvenient.

Was very happy with the service I received to replace my daughter phone. Shipping and replacing was very fast and easy. In about 2 days after I submitted my claim, I received the new phone with all the shipping labels and box to resend back.

Excellent and quick service to replace my son's phone. Received replacement phone as promised and back online quickly. Easy process to report damage and easy process to return the damaged phone using prepaid packaging. Glad I had the insurance on the phone.

The replacement phone came very quickly and was packaged safe. They made it very easy to send back the old phone with USPS paid postage and even fresh packing tape! It was a very smooth transaction and kept the phone downtime to a minimum.

I was very pleased and satisfied with customer service as well as response and delivery. You guys/gals did an awesome job. I'm glad I do have insurance with your company. I do love my carrier AT&T as well. I know and feel confident between carrier and insurance I've chosen the right ones.

My granddaughter dropped her tablet and busted the screen, I filed a claim thru Asurion and they sent out a new one within two days. My granddaughter was very happy and so was I. It was so easy. Thank you, Asurion.

I LOVE it when I pay for a replacement screen and the PART YOU SENT is faulty and the only option I am given is a replacement phone. I want MY phone fixed NOT a new or refurbished phone no matter the phone offered. If it’s an appliance you FIX it THREE times for the same issue but for a phone screen it’s only once. THIS IS NOT OKAY. I dealt with this company for SIX MONTHS for a fridge which was declared not fixable after the THIRD FAILURE in SIX MONTHS (I have a child in the home and after the 2nd failure in a month they offered a temp fridge/$100 gift card for a mini fridge while the other one was "getting fixed"). Eventually paid out for what I paid for the fridge (that's the only good thing I can say).

I received fast and great service. Thank you very much. There was a form I had to fill out that kind of had me upset but that’s alright. I been with AT&T for some years now and had insurance ever since on all my items.

Quick next day turnaround for the replacement on my Apple 7s iPhone. The transfer of information from one phone to the other went well. I do feel this is a used phone. It sometimes acts weird as far as the keyboard/touchscreen sometimes don’t function. That is my only disappointment. Overall, I’m pretty well satisfied with the phone. If so continue to have problems I will call to get it taken care of.

So easy to submit a claim online. No hassle. Plus got a discounted deductible which was unexpected. The new device was here in 2 days! Included everything I needed to return the broken device. I would very much recommend paying to have this coverage.

Just a click of a few buttons, and my replacement was order. Very quick process. I don’t know if it was because I had to file a claim a few years ago and my information was already on file made it easier. The weekend slowed down the overnight process, but my phone still came pretty fast. I am a happy customer. Thank you, Asurion!

Robbie was a blessing to help fix the issue. The phone showed up less than 24 hours after it was taken care of. Very impressed!!! The phone came with all the chargers. I couldn't be happier with the quickness and ease of getting the phone replaced.

Thank you for your service, it was quick and easy and my phone came quickly in the mail. The directions were clear and concise. I appreciate the service provided. Keep up the good work and hopefully, my phone will not need any additional help.

Very friendly and fast, made sure all was taken care of even when I didn't know what I was doing. They took very good care of me and my situation with my phone. I even received my phone within days and shipped it out even faster.