Asurion Reviews

My iPhone 7's warranty had just expired so naturally it underwent "the kiss of death" defect for Apple devices according to the Genius Bar rep. He couldn't restore it and said I could buy a new one or check with my insurance. Asurion is my insurance provider through Verizon. I made the call (from my husband's phone) and was told that my particular phone was expected to ship in 5-10 business days. What? Fine. I waited.

If I could rate 0 star I would! I went to file a claim in September and was denied with no explanation of why! After speaking to several different people telling me there was nothing they could tell me I finally spoke to someone who said my account was flagged for fraudulent claims. I then found out over 8 claims were made under my number and my husband's number and two phones were sent to someone in Florida (I live in Texas). I was then told I could not complete my claim until after I spoke to fraud both thru AT&T and Asurion and then it would be 3-5 business days until I can reprocess my claim!

I called in to get a warranty replacement sent out for my previously ASURION replaced device. I pay for the family TMP coverage at Verizon and the line in question is definitely covered as it was insurance replaced once before. The first person was very friendly and helpful, she transferred me to someone else to process the replacement device and that person was very rude. She kept repeating the same question, interrupting me, and ultimately told me to kick rocks. she refused to send out a device and just told me to go back to the store where I had purchased. I was an employee when the device was purchased and the store instructed me to call ASURION as it was a device they had replaced and needed to be replaced once more by them. As it stands I still do not have my replacement, my device is still shutting off, and I am very displeased. I would certainly cancel my policy if there were another company offering coverage.

It was a relief and a money saver to know that we had insurance on an iPhone that we accidentally lost in a recycling yard debris bin! A replacement was efficiently sent to us over the weekend. Thank you so much!

I was surprised at how quick and easy the claims process was. I answered a few questions and that was it. The support specialist was kind and friendly. I had my new phone in a flash. Setup was fast and I did not lose any of my information.

My husband lost his phone while in China on a busy trip, I called Asurion to report the lost phone, we had a new phone on the next business day. Thank you for the polite and understanding person on the other end of the phone. She was great and made the transition easy. Thank you.

I had a hairline crack on the face of my pixel XL. My replacement came promptly but had a faulty microphone. Asurion was quick to respond with a replacement sent to me by mail in 2 days. Returning my phone in the mailer provided was a breeze. Great service. Thanks.

I hoped to get phone repaired and chose that option. Waited on a tech who didn't show. Then, had to wait an additional day to receive replacement phone. Should have chose to replace it outright. Didn't know that then. New phone is great.

I have always experience fast response and next day delivery. And never having to call them back. Always satisfied with their customer service. Would always recommend them to my friends and families. I have been with Asurion for long time.

The only problem I experienced was hearing the person I talked to at Asurion on the phone. Could barely hear what she was saying. Otherwise, everything else was great. Obviously I didn't want this to happen but very glad I had your coverage.

Asurion was immediate in responding to my inquiry to replace my phone. They explained the terms of the replacement. It took 5 days to get the new phone, which I thought was an excessive amount of time to replace a needed device. I was to be refunded $30 upon return of the phone. I returned the phone within 5 days. I have not received the refund for the returned & damaged phone. It has been over a month since I returned the phone.

I am very satisfied with the short turnaround time between reporting the phone being damaged and receiving the new one. The form was easy to fill out and submit, and it was successfully sent directly to my son at school, with no apparent problems. Thank you Asurion.

I lost my cell phone while traveling in Europe and when I got home I was able to complete my claim online and within two days I had a new phone in hand. Great experience but hope never to need to use this service again.

The phone was damaged from water - in a backpack in the rain - so we paid the rather large deductible to get a replacement. The replacement locks in the wrong orientation, occasionally loses the input window for texting, and the "Wallet" doesn't work at all - even though it says it's working fine. I went to Verizon and they told me to contact Asurion. I called Asurion and they connected me with Verizon. Verizon did "a fix" and said they'd call us back the next day. They did not. The phone still doesn't work. In other words, Asurion gave us a replacement that doesn't work and I have spent hours on the phone trying to get it fixed - and it still is not fixed or replaced with a working phone. Call me disappointed.

I was sent a replacement phone for a $199 price that was not working properly which set me back another couple of days because I had to wait for the 2nd replacement. So I wind up not having a phone for 4 days... Very frustrating... Besides the CSRs who work for the company transferred me repeatedly from one department to another every time I called and a couple of the CSRs had the nerve to be rude also. I pray I never have to replace another phone and have to repeat this process.

Great speedy service. Just need to pay attention to the instructions. At first I was disturbed with the process but when I actually listen rather than wanting to speak to someone It worked better than I thought it would. Just glad it's done and over with.

We had a good experience. We ordered the replacement Saturday, and it delivered Monday. Instructions told us how to set up the new phone and clear the old phone. Friendly customer service reps. Email instructions helped us double check to avoid charges.

Rest assured knowing your iPhone is insured by Asurion. Asurion was polite, professional and understanding. A large part of my business is done on my mobile phone so losing it is a very stressful situation. Asurion shipped the replacement phone overnight with clear instructions on what needed to be done to restore it.

My iPhone was damaged. I filed a claim and received instructions on removing the phone from my account prior to returning it. It didn’t work. I spent an hour on the phone with Verizon. The best they could was to initiate the erase program which wouldn’t complete processing until the next time the phone was attached to the Internet. That couldn’t happen because the entire screen was smashed. I called you and your rep told me that I was OK and the fee would be waived. Now, I keep receiving calls and messages telling me to remove the phone from my account. Can’t be done by me. You would have received 5 stars from me because everything else that you did was fast and professional. This is pretty annoying.

We reported our lost phone and received a replacement phone within a week. The instructions for restoring service were very thorough. We were able to get my husband's phone working quickly. I am please with the service you provided, and would recommend Asurion to a friend. Thanks again.

I had no issues at all when working with Asurion. Customer service was friendly and knowledgeable and I got the replacement very quickly! With a teenage girl EVERY second without their phone is a challenge. We were able to get her new phone set up quickly and given instructions on how to deactivate Find my phone feature for her old phone from our computer.

Extremely easy and straightforward process, with simple directions to follow that anyone can do. Very happy with the whole process especially the speed in receiving my new phone... I would definitely recommend this service to anyone who needed to get insurance for their cellular devices!!

Phone was sent fast no hassle. Very good experience. Would recommend Asurion to everyone. No one should be without this protection. Will not have a phone without having insurance protection. Your phone can be broken or lost in an instant, it's worth the protection.

We received easy and immediate replacement of the phone my daughter lost out of town at night in the rain. She and I are very pleased and grateful. Asurion was a very wise purchase for my family and we intend to continue with the investment for all our phones.

You were great. Best money I spent! I will tell all my friends. Great people to talk to and very assuring. Easy to do! Cannot wait to replace the screen on my phone. The operators answer all the questions you have. Very friendly. Thank you very much.

The people at Asurion were very helpful with all of my questions to take care of filing a claim to get everything done with my Samsung 7 Edge phone. They were very knowledgeable about making sure I would get my new phone the next day. I was very satisfied.

Continued calls and emails about FindMyiPhone - The phone that we returned was unusable. There was no way for us to access the screen to disable the setting. I did follow the directions given on the voicemail, but kept receiving the message. At this point I am still not sure it is disabled.

The backup phone you send does not stay charge, within an hour it will be on 20%. You guys really should call and make sure the phone is working right, after all the work you guys make us do you could at least call and make sure the phone is working like it should. Pretty upset.

You made the claim for our broken screen on iPhone simple! Had Straight Talk before with easy exchange but it was NOT easy! This was simple, quick and super easy!! I was surprised and happy! Had the new phone in hand in less than 3 days, simple straightforward instructions. Prepaid return mailer!

Service was fast and convenient. We live in a remote part of Wisconsin and we were still able to get the replacement phone overnighted to us. Very satisfied. Would recommend to anyone to use this service. The phone exchange is very easy to complete.

Friendly staff and professional. They know what they doing. The respond and service are really fast and accurate, no complain at all, I can recommend to my friends, a take no time at all with my problem and fast to return your device back to me.

The Replacement iPhone came the next day and is working great. The return process was easy. The only suggestion I have is that the instructions on turn off find my iPhone when you can't use your phone could be updated with the latest version of iCloud as the instructions I received were not correct, but were probably correct fairly recently. I was still able to figure it out, but I know some users might not be able to do so.

Asurion sent me a defective "refurbished" phone to replace the non-refurbished phone that was damaged, and that was only the start of my problems. After two hours in the phone store submitting a claim for a replacement, and waiting two days, still no phone. It is ridiculous that you cannot get a replacement phone from the store where you purchased and insured the phone.

I was pleasantly surprised by the experience I had with Asurion. I was able to do most of the work through the website, although I was a bit concerned about the notice that I had to turn off certain features before shipping the damaged iPad to them. This notice came up numerous times, which continued to concern me. However, once everything was said and done, my new iPad arrived via UPS the next day (totally surprised how fast that happened) and the return envelope came the next week, along with another notice about turning features off (or face a hefty fine). Bottom line though, the ease of going through the website, paying the deductible, and returning the damaged product was exceptional. These folk were awesome to work with!

I have used Asurion a couple of times with Verizon in the 13 or 15 years I've been with the company. Have recommend to family members and friend. Unfortunately I had to buy another one because the phone was needed for work and will save the one that was send to me. Thank you.

The Verizon store set me up and I had my tablet the next day... Awesome... I would tell anybody that ask how professional you all are. Thank you very much. I will always be a Verizon customer for all my phone and tablet needs.

This was much easier than I anticipated! Smooth transfer and setup for the new phone. I had delayed using the service that I pay for because I thought it would be a pain to deal with. Happily it wasn't. I knew going in what my deductible was so that wasn't an issue.

Excellent job on getting me the replacement cell back. The return process was very fast and I had no problem with the experience. Great job on the process. The representative was very fast and I had no problem completing the process, it all went well.

I called about 4 months ago to put in a claim for my iPhone. I wasn't sure if that was the route that I wanted to go but I decided to. I was happy to see that the original claim was still in the system. I received my replacement phone set it up and sent back my old phone in the box that was provided. The phone works great and the customer service people were great.

My broken phone was replaced the next day and it came in perfect condition. The good people at Verizon helped me transfer all my contacts and data onto my new phone. I highly recommend taking the insurance when buying a new phone. Thanks!

I recently returned my Samsung Galaxy S8+ that had a severely cracked screen. The phone still worked, but the screen wouldn't turn on. I was required to pay $200 on top of a monthly fee for insurance, which seems a little ridiculous to me considering they didn't even have my same phone (I was required to choose a different color), but besides that my experience was beyond satisfactory. I received my replacement the day after applying for it at no additional cost, and it worked great. I was even provided with a package to return my old phone in which made things incredibly helpful. The support I was given was extremely helpful and kind, and I will definitely be recommending this to people.

We recently replaced a phone using our insurance and now this phone is doing the same thing the last did. Freezing! Non responsive to touch! Lag in touch response! I do not think I should have to pay for another replacement. I am told from other sources that there is a defect in this model. I this true? What am I supposed to do? Frustrated!!!

The Rep that I was working with was very helpful and courteous. She had very great phone etiquette. The Phone was shipped to me the very next day. I was very impressed with this speedy service. I was thinking it would take at least 2 days but it far exceeded my expectations.

I processed my claim around 7 pm on a Friday and had the new phone before 12 pm on Saturday! The instructions were simple and I didn’t need to go looking for any account numbers to fill in the claim form. I was really impressed with how fast and easy everything was. I’m so glad I have the insurance.

They Are asking for us to return the equipment. I did not receive a return envelope. I called and asked for the address, they couldn't give it to me. I asked for an envelope to be sent to me. They said ok. I'm still waiting for it more than a week later. Receiving phone calls about the equipment. Now they can't find my claim or the account number. Very frustrating.

The phone replacement process was efficient and user-friendly. The process is straightforward and the directions provided were clear. I value having replacement coverage for our expensive electronics and I appreciate that Asurion understands that timely replacement of these vital devices is essential.

Asurion was great helping me fill out the claim and understanding the documents needed. Phone came when it was expected, thank you. Any questions I had, someone was available to help and they were very nice and supportive. Thank you again for helping.

I found that this takes longer than it should with all the verification and sending stuff back and forth. I had a claim, I pay for insurance, it should be that simple. Send me a new phone not have me jump through hoops.

Thank you so very much for your fast service. Delivery was wonderful and instructions were very easy to follow. Phone arrived perfect. Download was quite easy. Packaging was great. Phone was well insulated for shipment and I will be glad to continue my insurance for damage. I have had it for quite some time and have never used it. Thanks again.

Device was damaged. It was replaced with this insurance without any delays. Which was especially important because of travel plans happening two days later. Quick efficient service. Delivery was made on a Saturday. Thank you to the service representative who helped organize the process to get the new phone just in time to leave town.

I received my phone within 24 hours of filing my claim. Excellent service! It having an accessible phone is difficult so receiving it in such a short amount of time was appreciated. I would recommend this service to others. It was worth it to pay for the insurance for my phone.

Once I had found the online link the replacement phone was sent quickly, and the old phone sent back and receipt confirmed. In a way I was hoping the cost would be less, but it still saved me a sizeable amount of money.

Other than having to repeat the problem with a few transfers within Verizon that I was experiencing with the cell phone, everything went well. I received my new phone in less than a day. However, when I talk on my new phone to others they say the phone is very noisy.

Experience was awesome and service was fast. Thanks. All questions were answered. Return was simple. Service was above what expected. New device is awesome. People are friendly. Would highly recommend Asurion for future service. Service was fast and simple. Thanks again.

I will say this one is a good phone. The previous phone we got from you had issues. Speaker didn't work and it would occasionally lock up. So far we are very pleased with this phone. NP issues have arose on this one. Thanks for your speedy response.

First replacement phone I received, the Volume did not work, only on speaker. Second phone, I requested a New phone, which they did send a NEW ONE. After a total of 6 hrs downloading to phones, I'm pleased!

The screen had cracked on my phone. I filed my claim with Asurion and received my new device the next day! They sent an envelope to put that old phone in, which made returning the broken phone easy. It was a great experience and I highly recommend that people use Asurion.

This was the easiest thing ever to do. I had a great rep at Verizon who took me through it step-by-step on their landline. The representative I spoke to was kind and understood my concerns. Being such a new phone no parts were available. So they sent me a new one. A little pricey but happy my Galaxy S8 is fixed. Thanks everyone who helped.

I was amazed that not only did I get a real person to help me but they were very efficient. They had it explained to me very easily and I received my replacement phone within 18 hours! I thought it would take three days so I was very impressed with the improved service. Well worth it.

After I called Asurion to report that my son's phone had been dropped and the screen broken, they assured me that a replacement would be sent out immediately. We received the replacement the next day. They did a great job with our claim. Thank you very much!!!

Cracked phone screen - The process was pretty quick and painless to get my replacement phone and set back up. Very user friendly process all the way through. The instructions that came with the package were very easy to follow also. I will highly recommend using Asurion to every mobile phone user I know.

Some was our fault. Some was not. I had to make about a dozen calls between Verizon and Asurion to get all the info I needed. Child had switched phone to another phone to borrow while waiting, which messed up the process even though I told Asurion the specific issues. I think it took 3 tries but the process was even longer with having to call back and forth too. But the one thing I would really like to see is confirmation email that you received our old phone and it was accepted and we did everything we were supposed to.

I was surprised and pleased with how easy the process was to get a replacement for my phone with a broken screen. I was concerned that I might be without my phone for some period of time, but I received the replacement phone the very next day!

Your voice driven system sent me to a young woman (don't remember her name) who told me my claim was invalid because the way I answered the questions. I called Verizon, they called your company and a young man named Kyle told me my claim was valid. It was my son's phone, he doesn't live with me so I wasn't able tell your system anything he hadn't told me. It was frustrating and took too much time. Fortunately Kyle was professional and helpful.

Defective phone - Volume control not good, not able to raise the volume with ease, button sticks and volume does not work at times plus home button is noisy not smooth. Would think that a quality replacement would be provided especially for how expensive the cost of the insurance is and be sent a poorly refurbished used phone.

Dropped my phone the day before we were leaving out of state for vacation and busted the screen. I called and the gentleman that answered was so friendly, quick and efficient. Not only was the claims process so simple but they had my replacement phone to me not even 24 hours later. Hopefully I don't ever have to use them again but if I do I know I will be in great hands. This company is absolutely FANTASTIC.

Accidentally dropped phone in a pail of water. Carried to local Verizon store. Was told it wasn't likely to come back from dark state it was in. I call and you shipped same the same day. We received it the following day by mail.

Good experience overall but paperwork was challenging as we don't have a computer and live in a rural area. Had to go to local library to complete all the requirements and required extra help with the process. Very happy with phone.

Excellent service, and quick response. Hopefully I will not ever have to use insurance again, but if I do, at least I have a company that is great to work with. Received the phone (iPhone 6) in 2 days of my claim with Asurion.

Received phone as promised, but having it less than a month have already started having issues. Battery life is very poor, will not even make it 8 hours with minimal use. Also sometimes when texting keyboard covers the message and only way to fix is to exit program and start over.

I exchanged a phone through Asurion. I received the replacement phone the next day and it came with full instruction for the set up of the replacement phone. It also came with full instruction on how to return the broken phone. Those instructions came in hand, so I wouldn't be charge for the sending the phone back incorrectly. Thanks.

I've been dealing with an issue with trying to get my full purchase price back since October 18th, almost a month now. I purchased the protection plan through Walmart. I was originally told 5-7 business days. Then I was told 24-72 hours after that. Then I was told because they were waiving my deductible that it generally takes 10 business days. I was also told that I would be receiving a phone call from a supervisor on three separate occasions, still haven't received that phone call.

Our phone got damaged. Call Asurion and again they ask a few questions and replaced our phone. Excellent company to deal with if somebody wants a reliable company for extended Insurance. Asurion is always here to help you out and back you up.

Easy and quick replacement for a broken phone. Worth every penny! Everything filled out online and my replacement phone arrived the very next day! Thank you for the quick and efficient service. I will continue to use Asurion for all my cell phones.

Although my phone was indeed replaced, it was difficult to go for a full week with no phone at all. For me it was especially frustrating because I live alone and Hurricane Nate was coming into Mobile that weekend but I was without communication means. It would have been nice given the circumstances if you could have supplied a loaner until my insured phone could be shipped.

Super nice to have you guys replace my phone for so cheap. The only thing was that you kept emailing and calling me about not turning off my Find my Friends which I had completed so many different times. Maybe show a video for people to follow along next time because I went on my computer and phone and turned off Find My Friends so many times and they were also differently and somehow my Find My Friends is still not off. That was very annoying because you guys didn't help with it.

My experience with Asurion was easy to navigate and my replacement arrived quicker than I anticipated -- under the 24 hour promise. Your customer service representative was extremely helpful. She took the time to listen to all my concerns and couldn't have been more understanding. Thank you for honoring your word.

I received my device in a prompt manner. I'm enjoying my device and will make sure I continue using Asurion as my insurance for my phone. I have Verizon wireless & my device was no longer in stock, being I have an exclusive phone I was able to receive another model.

I was very impressed with the service. An employee helped me with the form, which I appreciate as I am not facile at the task. It is my only phone, which made it imperative that I receive a new phone as quickly as possible.

I was out of town and the device was delivered to my hotel within 24 hour. I got on the phone for assistance on setting up apps on the device. He stayed on the phone during the entire process of downloading the apps. He helped me find a local Verizon store in the area so that I purchase a protective screen.

Awesome service, my phone completed an update and I had no service! It was terrible. They replaced the phone with no hassle and no questions. Awesome service and easy claim form. I will definitely keep my phone insured with them. Thank you!!

The service was great. The replacement arrived within 48 hours. Replacement cost was low. Very happy with the representatives and Asurion. Will recommend this service to my family and friends. I am very happy to have Asurion available to cover all my mobile devices.

The charging port was damaged on my granddaughter's phone, so it could no longer be charged. I filed an insurance claim with Asurion via their website, which was very straightforward to do, and my granddaughter had her replacement phone delivered the next day.

My only complaint is the inability to get a hold of anyone to talk about my issue. I went through all of the prompts and then my call was dropped, repeatedly. I spent nearly 2 hours to finally get through to someone. I had to go through the Verizon channels and they tried to transfer me and the calls were dropped. Very frustrating.

So quick and easy. I would rate this an A plus plus experience. Had a new device less than 24 hours later. Website was so easy to use. Could not have asked for a better experience. Worth every penny. This service is a must have.

My first replacement phone was not acceptable. The issue was remedied promptly and efficiently and the customer service was perfect. I was late in returning my device, with decent reasoning, and was not punished for doing so, although I could have been. You are the way business should be conducted.

I'm not very happy with my replacement phone. I can't hear when I'm on a call, I always have to use speaker. But if I file another claim it will cost me a $150.00 and the hassle of waiting for a replacement again. I'm not happy at all.

I was really satisfied with my experience with Asurion. They were easy to contact and arranged for me to get my replacement phone in a couple of days. I would definitely recommend Asurion to my friends. This was probably the best dealing with an insurance company I've ever had.

Still think coverage is a good idea. However the process is more complicated for claims. Made more than one trip to the store for assistance. Had to wait for emails... Not easy replacement anymore. The thirty percent price increase does not help either.

Quick, professional, and excellent service! I submitted my request and the replacement was here in no time. With clear instructions. I’m so glad this is available to us. We only had to endure one whole day without our device. I don’t know how we would have managed without this service.

Thought the cracked screen would just be repaired but I was sent a replacement device instead. Don't know why policy offers a repair if they just replace. Replacement was fine. Issue with new SIM which when I called Verizon didn't need to be used. Maybe in the future this isn't sent for replacement phone claims.

The claim process was simple, and the shipping was fast, but an incompatible SIM card was sent in the 1st shipment, so we had to wait for a 2nd shipment before the phone was working correctly. Customer service was excellent throughout the process.

When the phone was damaged it was easy to go online to obtain the paperwork to order a replacement. I had to call customer assistance because I was having difficulty with getting the information on how to verify ownership. Customer assistance explained the process to verify ownership of the phone. The arrival of the new phone was within 24 hours. They acknowledged via email that the old phone (damaged Galaxy 7) was received.

You were great. Professional and very helpful. You called to walk me thru some follow up, I didn’t know how to do it, but you walked me thru it. Thank you for your simple instruction and your patience. I receive the new phone very quickly.

My husband lost his phone and searched for it but could not find it. I went to Verizon and they gave me your number. Everyone was very helpful and I was amazed that we received the new phone the next day. I am very happy with my experience with you.

First Replacement phone did not arrive as UPS has issue so we had to call to get the process restarted. Some or a bit of difficulty recognizing we had turned off the iCloud on the phone but customer service walked us through process again and were helpful. Overall experience good. Somewhat difficult in speaking to a live person for assistance with the process. Online website pretty straightforward. Thank you for your assistance through the process. We are glad to have the coverage.

The iPhone 6S that Asurion sent as replacement work horrible. The battery long last 1/2 hour in normal use (even with all battery saving and procedures on) and the calls cut out and drop constantly. The screen also freeze in the middle of text message typing and I have to restart the phone. I contacted Asurion two times and spend long time on the phone. They "working" on the device and making "tests and adjustments" always with no result. They ask me to go off and say the device will go on by itself when they finish working. But that never happened. Very very disappointed. Looking for another insurer or no insurance right now. What I paid as a total as monthly payment plus deductible is more than the value of the brand new device.

I dropped my phone and broke the screen. After paying my deductible, Asurion promptly sent a new phone. The deductible was less than having the screen replaced at a local repair shop. Having the insurance is a big relief and peace of mind for a fast replacement.

Very happy with the service. This is not the first time I have ever used this insurance but I have always been satisfied with the service. Replacement phone is perfect and didn't miss much during the time of the loss.

My phone was cracked in several places, and eventually speaker stopped working, could no longer make calls, called and got a new phone within 24 hours, no hassles and very easy processing!! Would highly recommend this company!! The overall process was impressive!

The screen on my husband's phone cracked and was coming unglued. We filed the claim and the new phone was delivered next day as promised. It was simple and quick. They followed through with what they said they would. It was easy to return the old phone as well.

You all did a great job in helping me get my phone replaced! Thank you! I will definitely keep using your services from now on! I would recommend your services to all my family and friends. Thank you for your services! Have a great day!

The automated claim submission form on the website is not the greatest as it did not process my claim correctly. But the customer service operators and overall service once I got to them was amazing. Very personable, set realistic expectations but definitely over delivered.

Manager or supervisor that I spoke with took the time to listen to my particular situation and circumstances and I really did appreciated it very much. I would have loved to get the phone replaced immediately rather than waiting for a delivery but overall I am satisfied with the service except the price!

All assistance received was first class and friendly. Individual was very knowledgeable. Once package was received updating and all aspects of returning was also top notch. Would not hesitate to recommend services to all friends and employees. Thank you very much for all your assistance.

I fell and cracked the screen of my month old Samsung Galaxy Note 8. I filed a claim with Asurion, paid the deductible and had a new phone in about two days. I then sent back my broken phone in a prepaid mailer they sent, and that was it. It was the first time I used the insurance and I was very pleased. As far as I can tell, they sent me a new phone and not a refurbished one. Given how expensive the phone was, I'm glad I had the insurance.

I appreciate how you’d contacted me about making sure I saved money instead of being charged for not turning off “Find My iPhone”. We thought the directions were followed before sending the damaged phone back. Thanks. You guys really save me $.

I was extremely pleased how seamless this went. With two days I had a replacement phone. Very pleased with service. And very glad we had the protection. I just upgraded my phone and got your protection again. Well worth the money. Again pleased with how well the transaction went.

Instead of wiping my old phone, someone in the warehouse took it, got our banking information off it and then drained our account. We're still working with our bank's fraud department to get the money back. Wipe it before you send it in!

The reporting and turnaround service was excellent. The tech support phone rep was very patient and helpful. My data transfer problems were not to be avoided as my contacts and photos were not saved to the cloud or my memory chip and my screen was shattered on the old phone. Thanks for helping so well!

Broke my phone. I got the new one the next day. Went and got it turned on. The new phone is just like the other one. However the new phone the battery only last half a day... Before I got the refurbished phone. It would last all day with it playing games, Facebook, and listening to music.

Both of my daughters had their phones stolen at school, which was quite devastating for a teen. Asurion was quick and very helpful in getting their replacements. I absolutely recommend them for your insurance purposes. I don’t know what we would’ve done without them. Thank you so much!!

The refurbished product shipped to us was terrible. It looked used, it had a lifted corner, and all the edges were worn or scratched. I complained, but your company said to take it to Verizon for verification. The Verizon employee said that's just how they are. I am dissatisfied and disgusted.

Replaced damaged phone. Only issue I had was telling me I would be charged 500 for not turning off iCloud & I was assured by the local Verizon store employee everything was off. I feel I shouldn't of been threatened that y'all would charge me $500, that was totally WRONG! Besides that service was excellent! Thanks.

Four years ago we purchased a new $2500 Samsung refrigerator from Home Depot with a 5 year service contract that ended up being fulfilled by Asurion. The refrigerator has had multiple problems with the worst being multiple breakdowns of the ice maker. They keep trying to pin this issue on the need for us to defrost the unit weekly and despite having numerous service calls including replacing the ice maker the unit is still fundamentally defective and is the epitome of why the lemon law exists. I am currently on hold on their service line for the fourth time on a 30 minute plus unfilled request to get this item fixed or replaced.

I am grateful for the quick response I received from Asurion. My phone was smashed on a business trip and by the time I returned my new phone had arrived. I strongly encourage that everyone get insurance. Thank you again sending a replacement so quickly and making it such an easy process.

This insurance is total waste of money. Asurion insurance is fit for nothing insurance company. I have also removed phone insurance from my account. All the money paid for insurance is waste. Recently, one of my phone screen cracked and I want to claim. I got two options: 1. To repair: which has a deductible of $89 and they will replace the screen. 2. Replace the phone: which a deductible of $225 and they will replace the phone with the new or refurbished iPhone.

My screen got smashed. I'd called and spoken to a delightful rep who talked me through the process. It was super easy to follow the online form. I paid the deductible with a credit card and was please to receive my replacement phone within a few days.

Everything was on time. The time they said it was going to be deliver that time that I received that no problems. I recommend it to anybody. When my phone broke I do not know what I was going to do and was so glad that I had insurance so I coulda got a replacement on my phone.

Excellent and fast service. Very helpful. It did not transfer me to different departments. Took care of my issue. Very nice people. You will decently recommend people to always get Asurion. Only issue I experience is that the deductible is too high. Should be cheaper or NO deductible. We're already paying monthly to have insurance.

I had a very good experience. I was told the new phone would be overnighted and it was. I was given the return directions and the supplies needed to return the broken phone. I was then emailed and told they had received the damaged phone.

Awful experience. Phone would not charge properly but all of the keys were intact in the port. Was told it would be free to replace since I have total mobile protection but I had to pay $149. The replacement phone's wifi and Bluetooth are awful. I have to be in the same room as the router for Wifi to work and the Bluetooth cuts in and out when using it in my car and I never had this problem with any other phone in the past. I'm getting the new phone now this week and hope I never have to deal with a replacement phone again. This was after numerous times of re-setting the phone per the request of Verizon and Asurion making sure nothing internally was wrong with the phone (which it wasn't). It was extremely frustrating to go through this numerous times to have nothing resolved. I also had to upgrade my data usage since the wifi is as bad as it is. So this has just cost me more money with no resolution.

Service was exceptional from setting up the process and getting the much needed reminder to send my phone in. Exceptional, prompt, and professional. The phone came in a few days and sending in my phone was made simple and easy with the provided prepaid envelope. Would highly recommend.

Start to FINISH was EXCELLENT but my new unit is INSUFFICIENT??? TOUCH SCREEN ISSUES & INTERNAL STORAGE ISSUES but as far as shipping and receiving goes, I'm thoroughly satisfied! The phone made it to my location within 48 hours! I was shocked as to how quickly it arrived.

I use my phone for work so when the screen cracked I was very upset. Then I remembered that I had insurance on my device and when I inquired about how to get a replacement I was connected with Asurion and had my new phone the very next day. Thank you so much for all your help.

My phone was cracked, got it replaced, easy and quick with the resending of new phone... From sending the phone, to filling out the form, everything went pretty seamless. I would recommend them again.

They directed me to go on phoneclaim.com. I went there and it wouldn't let me select my phone. I called and they fixed it after more than half an hour. I went back and the website couldn't verify my shipping address so I had to call them again. Then, they made me sign an affidavit (which I had to call them again because the website wouldn't allow me to upload it). The recording when you call is so annoying. How many times are they going to say "phoneclaim.com"? It's a long process for terrible service.

I was very pleased with the quick response from Asurion. The replacement phone was in my hands the day after filing the insurance claim. The online process for filing the claim was very easy, and the instructions sent with the replacement phone were easy to follow.

Your process worked very well. It did not take a lot of time to do and I was kept informed throughout the process. The return envelope made it easy to return the phone. The replacement phone arrived as expected.

I had to replace two devices that were lost, a phone and a tablet. The phone was no longer available so I received an upgrade. The tablet had been lost beyond the grace period but they granted me an exception. It was a pleasant, quick and easy experience. Thank you Asurion!

Service was great on the claim but the replacement phone is junk and have had nothing but problems out of it, it's on its way back to store again. Hope this takes care of it. The claims agent was very nice and understanding on the claim itself.

I had an unfortunate event with my phone and I Put my claim in and received my phone right away. I was grateful for the help and the speedy process. The Asurion team has been a complete help. I am grateful to be able to put in a claim and receive my phone and get reconnected with my device right away.

We have used Asurion for a couple of warranty issues. This time we followed all the instructions and disabled the find iPhone but we keep getting request to disable iCloud link. We have done so multiple times of checking and we keep getting phone calls and emails. We did our part, what else can we do? Frustrated!

Everything was going well until after Asurion said they received my old device. I removed my old device from find my iPhone but kept receiving phone calls and emails saying I did not, and that if I didn't, I'd be charged a fee. I spoke to a representative from Asurion who checked your system and assured me I did everything I needed to and that I wouldn't be charged a fee. But since then I've still received phone calls asking me to remove my old device from find my iPhone.

Very pleased. Again thank all concerned. From call to delivery to phone received. I think this insurance is well worth the cost. When asked if I should get insurance I recommend to get it... Unfortunately have had to use it 3 times over the years and have always been satisfied.

Very few questions asked and I received a prompt overnight shipment of a new phone! I would highly recommend this company to insure your cell phone. My daughter dropped it and I got a new one with very little effort. Website easily navigated.

We were on vacation in San Antonio and my husband’s phone broke. We took it to a Verizon store and John couldn't fix it. Luckily we had insurance on it. John from Verizon handled everything. It was supposed to be delivered the next day, but it was the week after hurricane Harvey so we had to pick it up. John was able to set it up for us remotely while we were driving to Austin.

The person I spoke with from Asurion was pleasant and helpful. He gave me better service as far as tone of voice, addressing my concerns and genuinely interested in helping me. My replacement refurbished phone is beginning to fail in terms of the volume on the speaker.

After three phones later you finally sent me a phone that is great and works. I appreciate the time the lady took setting me up the Samsung J7 V is the best phone I ever had from Verizon. Thank you very much.

Sadly I shattered my very new Galaxy 8 and had to use my insurance to replace it. This was a big investment for me & I was really upset when I called. The agent was empathetic and made the process as painless as possible. She had my phone to me in 24 hours! I am in the luxury hotel business where excellent customer service is expected and I was very impressed with the service I received during this transaction.

We returned 2 phones and had a problem with which phone had not removed the device from iCloud. They called us and reminded us to disconnect the device. Saved me a huge fee. Thanks to their constant reminders we finally got the correct device and disconnected.

My phone was stolen at school and it was a Thursday and I received my phone the next day. I was given great service on replacing my phone and didn't have the hassle of answering many questions. I'm glad I have the insurance. I have always paid for insurance and it is very helpful.

My fiancé's phone shattered into pieces and Asurion sent out the 1st phone but it was misdelivered by UPS. My husband is a driver and uses his phone quite A LOT. He needed a phone ASAP. Asurion sent out a new phone in less than 24 hours and in his hands in less than 24 hours. Thank Y'all for being understanding of the situation! He is the business contact at his job and not having his phone was crucial! The process was smooth and all the reps I talked to which was only 3 were very helpful! THANK YOU. We finally got the original phone delivered and we sent that device back along with the broken device. 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️!!

The service was good and the turnaround on getting the phone was okay, took few days. After receiving the phone and using it now for a month there's times when the phone screen starts flickering with quick on/off flashes. It happens at least several times during the day. Other than that it seems to work okay. I had sent you a previous email concerning this problem.

Very fast service, my replacement iPhone of less than a month quit. Called and tried a few things to get it working but no luck, they transferred me to claims and my new replacement was here the next day. Insurance that works!

Service & turnaround was great... Thank you for your quick service & customer service help a lot too... Would recommend to your Asurion to others if they have the insurance. The filing was an easy process too! Thank you.

Very fast processing. Everything was handled quickly and with little fuss. Was on hold for only a couple of minutes. It was easy to download documents and send them back. Thanks for making the replacement process easy and pain free. Would definitely recommend.

Had to replace screen on phone for 150.00 deductible. Found out the next day Verizon fixes the screens for only 29.00. Not happy at all. Where do I go for a refund of the 121.00. If customer satisfaction is a goal, I think this is one case it should kick in.

Ya were Awesome. Very satisfied. Customer service was very nice and professional. A very SATISFIED customer. The process was easier than I thought it would be. The phone arrived on time like they said it would and the instructions were very clear.

Phone was quickly replaced in a timely manner. Only problem that I have is that the deductible is much too high. Two hundred dollars as a deductible is ridiculous for an older phone... An iPhone 6. Other than that, the service was fine. Unfortunately, there is no better alternative.

They made an accurate and fair assessment of the damage of my phone and shipped my phone out immediately. I received it in the mail the very next day. Setting up my new phone was a breeze and shipping the damaged phone to them was just as easy with the prepaid envelope that they provided.

Very satisfied with the service. Replacement phone was received quickly and easy instructions to get phone activated. Using the online ordering was an easy experience. Good insurance to have on all devices. Would not want a phone without this protection.

My I-7 phone device had a cracked screen and some functions were not working properly. Asurion evaluated claim and replaced phone promptly and the Verizon store representatives assisted me with the process to get all updates and content transferred through using TechCoach. Excellent service. Thank you.

Painless transaction via website to replace damaged cell phone. Daughter was in full panic mode, but our Asurion plan paid off BIG TIME! Thanks for Asurion for a job well done! We appreciate your help to replace our daughter's phone quickly and efficiently.

Everything went very well. The online process was very quick and easy to use. Customer service representative from Apple help me out a lot as well. We receive the device very quickly and were able to install it. Your customer service representative was also very helpful on the phone during the installation process. Thank you.

The phone was lost and was replaced fast, thank you for the fast service. I have been with Verizon a long time and I have used Asurion service two times and both times I was given good service. Thank you.

I called and went thru all the automated steps. The person I talked to was very helpful and set my mind at ease. I got my phone in 24 hrs like she said. The rest was easy. I took my new phone out to Verizon and they help me set it up. I appreciate everyone's help.

My phone arrived in a timely manner. Thanks for a great job. I'm well pleased with the replacement. I hope I never have to use your service again because being without a phone is difficult. Thanks again for the service that you provide.

Having difficulty with your employees for the third time. I called I had a very difficult with your representative. The last 4th one knows what he was doing and knows his knowledge of the company. I think you guys should retrain those other three people that I talk to and make it simple and easy for the person who's calling. Their customers will be more spell affection and more easy process.

I was very pleased with the service and the timely manner it took to process my claim. Very easy and simple with the help from others in the process. I would definitely recommend Asurion to my friends and others. Thank you!

It was ok at first then the back lights started to glitch then the clothing started to look different and then all the sudden my phone screen goes completely black. So I had to go to Verizon and they helped me get a new phone under a warranty claim.

On the first day of a vacation, my husband lost his phone. We did not realize it until we were several hundred miles from where it was likely lost. We contacted Verizon immediately and they put us in contact with you folks. We misunderstood and thought we had to have the replacement phone sent to our home address. When we returned home, we contacted you folks and we had the phone the next day. Everything has been just fine with the replacement phone. It was a very easy process and the person we spoke with were very understanding and helpful.

Easy to use and very efficient. Website is very straightforward, easy to understand. Notifications are excellent, I felt informed throughout the process. New item arrived sooner than expected. Return shipping was very easy. Would definitely use Asurion in the future.

I was satisfied with my experience and the services provided by Asurion when my phone was lost, damaged or stolen. Thank you. Hopefully, I will not require these services anytime in the near future. Obviously, because that would mean that once again my phone was lost, damaged or stolen. And, that would be bad.

My iPhone smashed and was not working on Sunday. I contacted Asurion and submitted a claim on Monday and on the very next day, Tuesday I received my replacement phone. Asurion made things quick and easy. Excellent service!

The replacement of my damaged phone was as painless as it gets. Everything was well handled and rapid. I could not have expected any better service. I highly recommend Asurion. You will like the service. The people that I worked with were well prepared and knowledgeable.

My daughter's 7 plus iPhone was damaged on 10/27. I called to place a claim, which seemed to be easy. Well, after the claim was processed they told me the phone was on backorder and it would be 7-10 days for a replacement. Ok, Not happy, but what can I do? So we wait and hear nothing. On day 11 I call back and they state that the phone is still on back order and they are not even sure if it will be in in another 10 days! At this point I have been on hold for "another 1-2 minutes" for an hour, being transferred from person to person. Finally, I speak with the escalation department who tells me they can cut me a reimbursement check, minus the deductible and I can go to an Apple Store and purchase a new phone. Ok, at the peak of my frustration I take this deal. To find out it will be another 8 days to receive the check!!!!

We have worked with Asurion with two claims in the last couple of months. This is one of the easiest processes I have done with insurance claims. They are fast and do exactly what they say they will do. You can do it totally on your own online, or if you need assistance they will go step by step with you. Very pleased with our association with Asurion.

I was pleased with my experience with Asurion both times I had to contact them. It was a very quick process and I had my new phone the very next day. I would suggest this product to anybody who wants some extra coverage.

My daughter's 2 year old phone stopped functioning correctly and the screen also broke. I connected online with Asurion, filed in the claim, & she received a new phone within 2 days. It was almost effortless and very streamlined. I am glad to have this insurance.

The whole process was so smooth and easy. I filled out the online form and received notification that my claim had been accepted and had a phone in my hands within 3 days. You guys were awesome! Thank you!

This was the second time that I had a phone lost/stolen and Asurion was perfect in replacing it for me. It took only 48 hours to receive the replacement in a perfect shape. I submitted a claim online which was extremely easy to do. I received confirmation right away and then I got emails with tracking info. until I got the replacement. Great service.

Everything went fine. The return was smooth. The customer service went well. Very polite. Instructions were very clear. The only thing I found that was annoying was the continued emails telling me to sign out of iPhone. Which I did immediately.

I have had two claims recently. One for each kid. The representative on the phone each time was knowledgeable and friendly. The replacement phones arrived on time. The only problem was the second claim. My son is autistic and very dependent on his earbuds. The replacement phone does not have an earbud jack. Instead they come with an adapter cable for earbuds to plug into the charging port. The representative assured me the adapter cable would come with the phone. IT DID NOT. INSTEAD THEY SENT EARBUDS THAT WILL NOT PLUG INTO THE PHONE!!! I HAD TO GO BUY HIM A SET OF WIRELESS EARBUDS!!!

Phone was damaged by water. I had insurance so I contacted the insurance agency online, and was able to submit my claim, and receive a new phone within 2 days. The replacement processes was easy and quick. Very happy with the service. Instructions were very clear.

Customer Service and turnaround time are great, but very unhappy with my replacement phone. It barely keeps a charge and glitches all the time. I'm really unhappy with the replacement. If I am going to pay $150 for a new phone that I pay already $10 every month for insurance I should get a better quality phone if I can't have a brand new one.

My phone was lost. It was replaced within 24 hrs. I was completely satisfied with the service I received from Asurion. I recommend anyone to Insure their devices, because you never know what could happen. My phone was replace on time. I was very satisfied.

Asurion’s process is easy & quick! My phone was replaced with no problems. I love the free two day delivery. It’s well worth the cost of insurance to be able to replace your phone so quickly & easily. The website is easy to navigate as well. The phone I received was exactly as it should be with no issues activating.

Your protection plan is absolutely outstanding. You offer a wonderful service for the price that is paid. Your service is quick and reliable. The representatives are very knowledgeable and friendly. Filing a claim is easy. Your instructions are clearly written in user friendly way. The whole experience was wonderful and hassle free. I would definitely recommend your service to all that I can.

We couldn’t be happier with the service you provide. Thanks for doing what you promise so smoothly. We really do appreciate it. My husband has gotten used to his new phone - his original was not available - and is very happy. The one you sent is exactly what he wanted.

I cracked my screen so I paid my deductible and got a replacement. The replacement had an overheating issue within the first 2 weeks. Asurion sent me another replacement at no charge and I got it the very next day. Customer service is fantastic! The process was easy and fast!

Asurion did great when my daughter lost her phone. It was quick service and she was able to get another phone quickly. No hassle. It was quick and Asurion was very friendly to work with. I would recommend to all, especially to someone that has children. Thanks.

Asurion was very quick in replacing my phone after I submitted my claim. Once I had submitted, my claim online and within two days, I received a new phone in the mail. The return instructions were very easy to follow.

This is the second time I’ve used Asurion to replace my son’s phone. The online phone replacement process was very easy. I received the new phone the next day and sent the old one back right away. I also received an email confirmation notifying me when they received the old phone.

Very happy with my new phone and the time it took to get here. Very pleased and to hook it up was easy. I would definitely recommend this service to anyone without it. I would have been paying a lot of money. Very easy and simple to use. Thank you Asurion.

You sent me a phone that freezes up.. can't answer when phone rings, can't check email or get half through and phone freezes, when you try to select something from your home page it picks the wrong things, this phone is a piece of? I'd be more than happy to trade for a different one that works properly!!

My jetpack was destroyed in a fire and it was replaced within a week. Our home burned down and as soon as I requested a replacement it was sent out. There was never any questions or hesitation. This is a great and must have service. The cost is minimal compared to the recovered cost.

The phone has some problems like the home button stops working and it shuts off randomly. Otherwise I’m glad to have at least a phone but I wish it were refurbished well and in almost perfect order. The screen is tilted and the home button is also at an angle but you cannot tell when the screen protector is on. Something nicer would be great but have a phone is great too.

Nowadays, it's almost impossible to go without a phone; so when I dropped my phone and broke the screen, I too felt shattered. I filed the claim with Asurion and in 2 days time, I had my replacement phone! I couldn't believe how fast and easy they made it for me. You definitely appreciate the fast and great service when found in a situation like I was. Even returning my broken device was easy. I recommend everyone have Asurion. I am so happy with their services. Thank you!

The service was great, everyone was very helpful over the phone. However the phone that was sent to me is faulty. The phone has terrible battery life (it dies at 50 percent), it is glitchy/slow, and the silence button on the side doesn’t work.

I'm amaze on the quickness of delivery and how easy the online process is, I would recommend getting Asurion anytime and anywhere. Everything is easy to understand and figure out being that I'm up in age. I don't have any complaints or concerns. Good Job.

Accepted my damaged phone with no issues. That is, until the replacement phone developed problems too. Then that one was returned and replaced again, with no issues. An easy process. Pretty much painless transfer of data with my Verizon Cloud backup system.

New phone was received a few days after the claim was made. Sent the old phone back and it all seemed to work out fine. Only hard part was having to activate new phone even with good service I still had to call the helpline to get the phone to start.

Replacement phone received in a timely manner. We had to have the Verizon office insert the SIM card for us. The phone is working properly and most functions are reinstalled. No noted issues. We are very happy and pleased with the service and the staff’s help.

Received my replacement phone in a timely manner. The deductible is quite steep, $150; can't say I'm happy about that. No doubt the replacement phone is refurbished. I can tell that the battery is not quite as good as the one I had.

The customer service people were very nice and easy to work with. However, I filed a claim and then found my phone and canceled my claim but the refund took over a month to get back. Can you speed this part up for those of us who are honest and not trying to commit insurance fraud? Thank you.

The initial communication with your company went great as far as we got the replacement phone quickly we were able to get the other one back to you within a week and then the troubles have started. We did shut off the find my phone Feature on the phone however you sent emails and left me messages that it's not shut off. I have double and triple check mine and my daughter's iCloud account because it was her phone and the old phone is not showing connected to our iCloud account. However just today I received another message saying that it's connected. Unfortunately I'm at a place in my work where I cannot answer my phone when it rings I can only call back during my breaks.

Had a motor z for 9 months and loved it. It broke, but Asurion informed me it was no longer made. They offered me a z2 force or z2 play. I chose the force. It lasted less than two weeks before it wouldn't turn back on. I called Asurion and they told me if I wanted a phone capable of using the $400 in motor mods I already had, then I'd have to wait til one was back in stock in a week. I said going a week without a phone is not an option, and they offered me a S7 edge after much reluctance. It was refurbished by asurion and overheated in less than a day. They sent me another s7 edge after messing up my shipping address and making me drive all over my city to pick my phone up from a UPS center because asurion employees kept giving me false information.

My iPhone was replaced due to the insurance I paid for but the replacement phone I received has several problems. I emailed Asurion regarding these problems but never received a response and have just been dealing with these phones defects.

I loved being able to do everything automatically by phone and the quick service - phone was replaced and in my hands next day! I never expected to get my phone replaced so quick and without any hassle whatsoever. I will recommend Asurion to everyone.